need network help

[Evil Baby]

Alright, so a friend working at a hotel asked if I could help him. I said probably not but thought I'd drop by to see if I can.

Here is the issue.

A massive network has been set up in the hotel but some rooms only show internal ip addresses. ex. (10.37.0.100)

The issue is nobody can browse the web becasue afaik it's not a external ip(again I'm not a network specialist, just thought I'd try to help).

I know there is next to no info in this post so just ask me what I missed and I'll let you know.

[IronMac]

Don't do it. The hotel should call in their network support personnel...not you.

[RLP06]

Don't do it. The hotel should call in their network support personnel...not you.

Agreed, your friend is going to get sued once more computer literate/less ethical guests start stealing personal information of other guests...

A hotel network needs to be secure

[IronMac]

A hotel network needs to be secure

Good point...better pray that that network is not linked to their billing systems or even to the corporate network. :razz:

[Gee]

Not much help here. But I am going to attempt it.

If you see an IP in the 10.x.x.x Class. This is an A Class IP block in the private network.

There should be a DHCP Server somewhere giving out these IPs. I would check with the Server or router to see if the gateway is working.

[l69norm]

Not much help here. But I am going to attempt it.

If you see an IP in the 10.x.x.x Class. This is an A Class IP block in the private network.

There should be a DHCP Server somewhere giving out these IPs. I would check with the Server or router to see if the gateway is working.

There are a number of different setups and the OPs friend should call the hotel network service provider. It's usually a larger commercial service provider with 24X7 support staff that can dispatch on-site service.

Most hotels are set up so all client IPs will be what you called as "private" from a DHCP server. A transparent web proxy server at the hotel usually intercepts web traffic and forces you to enter a hotel access code (to keep free-loaders off) as well as to accept the hotel "terms and conditions" page. It then proxies you out onto the Internet using a real IP address.

[gman]

Alright, so a friend working at a hotel asked if I could help him. I said probably not but thought I'd drop by to see if I can.

Here is the issue.

A massive network has been set up in the hotel but some rooms only show internal ip addresses. ex. (10.37.0.100)

The issue is nobody can browse the web becasue afaik it's not a external ip(again I'm not a network specialist, just thought I'd try to help).

I know there is next to no info in this post so just ask me what I missed and I'll let you know.

You said some rooms only show internal ip address. Does that mean other rooms do not? I would expect all the rooms (as network connection) would show internal ip address. What you need is to set the gateway ip address in order to route to outside.

[Evil Baby]

sorry for the long wait in reply. I figured out my initial problem and that was the laptop I was given had the ip setup manually which I didn't really look for. Set it to dynamic and got an external ip but still no connection. Issue is the router wasn't set up correctly but I told them I'm not in a position to deal with that. They had a backup up internet connection to cogeco so I just ended up setting the wirerless network up on that instead. It'll get them through the weekend so that on Monday they can call in professional help.

[cwb27]

If this is a major hotel they most likely have a contract with a company who installed the system... Ergo, when there is a problem the hotel has to pay a tech to come in from said company to diagnose it. Sounds to me like they're trying to cheap out here and save a buck.

If I were you, I would keep my hands out of the situation. This isn't some home network you're setting up at your parent's place.