Resume Critique

[hoodies]

Hi everyone,

I am currently looking for IT related job such as Help Desk Support/Analyst level 2 or 3, or in providing support for applications such as Oracle Financials and Active Directory.

Any resume feedback, job related tips or websites and job openings or positions would greatly be appreciated. Thanks

See resume below


Michelle Smith
44 Forest Hill
Toronto, Ontario M5J 1K5
(416)620-4612
ireboot@yahoo.ca

Objective: To obtain a level 2 or 3 Technical Support position in an Active Directory or Oracle environment

Technical Skills:

Software/Hardware
•Operating Systems Windows 2003/ XP/ 2000/ NT 4/ 9X/Active Directory
•Applications Microsoft Office Suite, Adobe Acrobat 6, Citrix, PeopleSoft, Oracle Financials, Oracle iExpense, Pointsec, Remedy
•Web Browsers Internet Explorer, Netscape Navigator, Mozilla FireFox
•E-mail Microsoft Outlook 2003, Lotus Notes 6.54, Pointsec
•Hardware and software installation, integration, and troubleshooting

Network
•Installed and configured Windows NT 4 / 2000 / XP / 2003, Novell 5.1
•Reset/maintained operating systems/applications passwords
•Utilized Novadigm Radia Software Management tool to deploy software
•Analyzed and resolved software/hardware issues
•Problem solved, trouble shoot and optimized techniques with networks

Management/ Leadership Skills
•Trained staff on in-house/off the shelf software
•Responsible and focused on completing tasks
•Excellent customer service skills
•Works well independently and with others

Education:

Seneca College, Computer Networking and Technical Support Diploma, 2003
Centennial College, Business Administration Diploma, 2000

Work History:

Technical Analyst: Millennium Care Inc. October 2004 – Present
•Provided senior 1st and 2nd level support for 3000+ Enbridge Gas Users (ITIL)
•Worked as a team to provide 1st and 2nd level support for off the shelf software, in-house software and web applications
•Reset/maintained E-mail systems, web applications, operating systems, applications passwords and accounts
•Unlocked/reset passwords and accounts for Active Directory
•Installed/redeployed new/existing (off the shelf-in-house) software
•Resolved level 1 administration, software issues and how to question for Microsoft NT / XP, Microsoft Office, Lotus Notes, UNIX / Sybase Mainframe, off the shelf software, custom built software / web application, and PC hardware
•Managed Remedy to create, update, resolve and close incidents
•Maintained print jobs and queues
•Learned new technologies in order to efficiently provide support
•Attended seminars and trained staff on new/updated (existing) software/application versions
•Completed tasks with minimal supervision
•Trained and worked as a team to meet the SLA goals
•Demonstrated/explained various new/existing computer concepts/how to questions (common/in-house/off-the shelf software) for both internal and external clients of how to questions

Inventory Clerk: Western Inventory Service, Toronto, ON January 2004 (Seasonal)

Assistant Deputy Returning Officer: Elections Canada, October – November 2000, 2003, 2004 (Contract)

Computer Assistant: The Computer Hospital, Toronto, ON October 2001 - October 2002 (Contract)

Community Activity Programmer: Toronto Parks and Recreation, June 1997 - September 1999, 2001(Seasonal)

General Store Clerk: Toys “R” US, Toronto, ON December 2000 (Seasonal)

Gym Supervisor/Facility Supervisor: Toronto Parks and Recreation, October 1996 - October 2000 (Seasonal)

Facility Supervisor: Toronto Parks and Recreation, Toronto, ON October 1998 – October 1999 (Seasonal)

References: Available Upon Request

[iheartdeals]

maybe you should take out your personal information like your address and stuff

[Flyer]

I'd put experience first, then education, then whatever remains, barring your name and such info, which should be in the header.

Shorten the first job description by a bit, since I see a few things that appear to be repetitions. Expand a little on the past jobs. They may seem insignifigant, but every job you had will help improve your abilities in one way or another. My little rule for experience is either the last three positions or the last five years.

Your skills section may be omited, as if you've dicked around with Unix, surely it will be in one of your descriptions for past jobs, right? ;)

Remember, the people who look at your resume spend maybe 30 seconds on it before moving on. You want to give them a quick glimpse of your experience and abilities, plus a hook. They're human too, so make it a little interesting.

[kaiblu]

maybe you should take out your personal information like your address and stuff

+1

[ullyeus]

+1

I've never completely understood that..should he be scared I am going to offer him a job? or prank call him?

[ullyeus]

I only care about 3 jobs back...remove all the useless ones

[CSR]

hi michelle.

[Jaytee]

IMO, I would remove objective and references. Objectives are useless and people put them in their resume because they read it somewhere. Obviously the person reading your resume should know the position you will be fit for based on your skill set and the position they have open.

I would remove references as it is always assumed they are available upon request.

I would also remove any work experience that you think did not provide you with any skills to the position you are applying. You should customize your resume based on the job you are applying to so it might vary. Any work experience that you do leave in, put bullet points under all of them.

For example, under Gym Supervisor/Facility Supervisor I would add points like "Managed a team of five people", "Ensured my team were completing the tasks I assigned them", etc.

I would add a one liner for hobbies that show you are social or active. Some people dont like them, but I like to see them on resume. Employers like people that are well rounded and are social and will work well with their team. I list golf, building computers and home theatre as hobbies. If you interviewer has the same hobbies they you can talk about it and form a connection which set your apart from others.

Good luck.

[hoodies]

Technical Skills:

Software/Hardware
•Operating Systems Windows 2003/ XP/ 2000/ NT 4/ 9X/Active Directory
•Applications Microsoft Office Suite, Adobe Acrobat 6, Citrix, PeopleSoft, Oracle Financials, Oracle iExpense, Pointsec, Remedy
•Web Browsers Internet Explorer, Netscape Navigator, Mozilla FireFox
•E-mail Microsoft Outlook 2003, Lotus Notes 6.54, Pointsec
•Hardware and software installation, integration, and troubleshooting

Network
•Installed and configured Windows NT 4 / 2000 / XP / 2003, Novell 5.1
•Reset/maintained operating systems/applications passwords
•Utilized Novadigm Radia Software Management tool to deploy software
•Analyzed and resolved software/hardware issues
•Problem solved, trouble shoot and optimized techniques with networks

Management/ Leadership Skills
•Trained staff on in-house/off the shelf software
•Responsible and focused on completing tasks
•Excellent customer service skills
•Works well independently and with others

Education:

Seneca College, Computer Networking and Technical Support Diploma, 2003
Centennial College, Business Administration Diploma, 2000

Work History:

Technical Analyst: Millennium Care Inc. October 2004 – Present
•Provided 1st level support for 3000+ Enbridge Gas Users (ITIL)
•Worked as a team to provide 1st and 2nd level support for off the shelf software, in-house software and web applications
•Reset/maintained E-mail systems, web applications, operating systems, applications passwords and accounts
•Unlocked/reset passwords and accounts for Active Directory
•Installed/redeployed new/existing (off the shelf-in-house) software
•Resolved level 1 administration, software issues and how to question for Microsoft NT / XP, Microsoft Office, Lotus Notes, UNIX / Sybase Mainframe, off the shelf software, custom built software / web application, and PC hardware
•Managed Remedy to create, update, resolve and close incidents
•Maintained print jobs and queues
•Learned new technologies in order to efficiently provide support
•Attended seminars and trained staff on new/updated (existing) software/application versions
•Completed tasks with minimal supervision
•Trained and worked as a team to meet the SLA goals
•Demonstrated/explained various new/existing computer concepts/how to questions (common/in-house/off-the shelf software) for both internal and external clients of how to questions

[Nemodigital]

I would remove "NT 4/ 9X" as its redundant since you list the more advanced OS's.

[AirBosh]

maybe change your email address and have a more professional one.