Avoid Agincourt Nissan

[ichpen]

Guys,

Just a heads up. I've been at this place numerous times for oil changes and regular maintenance but I recently had an issue with my altima so decided to go ask their mechanic for some opinions.

Issue was that the engine became excessively loud. Car would accelerate very slowly, not reach 5000rpm and generally very sluggish and would start overheating ever so slightly. It is unusual for a 250hp 3.5L engine not to be able to reach 100km/h.

Mechanic took the car away and said he would look at it.

Picked it up, report from mechanic was that car is fine after a road test. He suggested I start replacing rather expensive parts to see if the alleged problem would disappear including the MAF (mass airflow sensor - $600 list price). I argued above point that a newish 3.5 L engine should be able to reach 100km/h at some point in its lifetime and that dropping down $600 on a part without any sort of guarantee that problem would be fixed is a little much to ask but he walked away sadly.

Anyway, I pay up for my mistake of $95 per hour and gave my local garage a call to book it in for a more expert diagnosis.

The guy from the garage asked me a few questions over the phone and instantly said it was the cat that was likely blocked resulting in increase in exhaust pressure which would explain why the car was loud and extremely sluggish. Suggested I take it to a muffler shop which I promptly did. Problem solved. Cost was $0 for the diagnosis, $95 wasted at Nissan + a new cat.

Lessons learned. Do not use mechanics at Agincourt Nissan.

Just as a heads up to everyone.

[Engi-Nir]

what yr and km's driven?

[gherikill]

Don't do any business in Agincourt period. That area is full of rip off artists and scammers. Anything for a buck.

[BartBandy]

Agincourt Chrysler seems to be about the only Chrysler dealer anyone will trust in the GTA.

Once again. Blanket statements. Not helpful.

[hOrnizuka]

here is my recent experience from this dealer. I'm looking at the Nissan Versa SL (CVT + Tech Pkg). I went in with APA price and all the calculations in my head.

As usual the first price quote the salesman gave me is pretty high. He gave me the price in monthly payments. And according to my data it's about $200 above MSRP. I then told him I used nissan.ca's tool to built an exact model that I want with cheaper monthly payment. He then said, "oh it's because wheel lock and etching is included.". Okay fine. Then I told him can he beet the price of $###### (APA invoice + incentive). He said impossible but he can check with his manager. After 5 min. he came back and gave me a lower price. This time the price is about $500 lower. I said no. I told him I can get $####### price from other dealer. He said wait and went back to the manager's office.

Long story short, we haggled back and forth and in the end he said he will talk to the manager and see if he can get that $####### for me. HOWEVER I have to give him my creditcard as commitment ($500). I said okay but hold-on a minute. I want to know if there are any hidden fees or anything for the first delivery charge. He told me no, just the first month payment. I said what about the ac tax and gas tax. He said all included. Okay something wrong is here. Now the manager came out. He doesn't look happy nor angry...but a long face. The manager then went back in the room with the salesman.

The salesman came out with the final figure of $300 above $#######. I said you are suppose to pay ac and gas tax on the first delivery. The salesman said it's in the negotiated price. I said no, that's not how you should do this. I then ask are wheel lock and etching included in that negotiated price as well. He said yes. I said I don't want them. He was reluctant to remove this for me. But I insist so this salesman went back again and came back with $300 cheaper. Now that's about few bucks lower than $#########.

I said good, now do a monthly payment calculation. So he punched in some numbers and gave me a $ way higher than what I have in my head. Okay something wrong with the calculation here. I then ask for the residual value and the lease rate he used. It turned that this salesman is using base/MT SL's residual value. I told him he is using the wrong number. Nissan.ca is using this figure ($8061) for CVT+Tech trim. Now this part is weird or stupid. He replied that Nissan Canada is wrong and they are right.

At this stage I have already lost the interest of getting a car from them. Oh and btw while I was taking a call at the end this salesman took away all the paper work including mine. And he won't give me back. :confused:

Anyway I have learned a few thing from this (From this dealership).
-The salesman will try to confuse you with all the numbers. He did most of the calculation on computer but he will write down bunch numbers for you to see on paper.
-The salesman will hide cost into the vehicle price to make it sounds good. "all you have to pay is the first month payment when you come to pick up your car! Free wheel lock and etching! (until you ask....)"
-The salesman will use incorrect data (on purpose?) to rip you off.
-At one point he even refused to let me know the cost of the car. He only want to give me the number for monthly payment.
-Bring a lease calculator (if there is one) will help ALOT here. Make sure you know the residual, lease rate and negotiated price.

Here is the kicker. He grabbed me when I was leaving and said "I'll give you the price you want. The paper work will only take 10 minutes." :cheesygri

I wasted 2 hours on this. I can get the APA price minus referral fee from this dealership. But no, I will just go for APA.:cheesygri

[MP3_SKY]

As for most dealers, they just want to change to a brand news part for your car and charge you the parts + labour, that's it. Usually, they dun bother repair or spend time to find out where exactly is the problem.

[booblehead]

In the car business, the highest profit margin made by any dealerships is ... you guess it right! The Service /Parts Dept.

The mark-up on Parts is unbelievable high ... and rather than spend time to figure out the exact problem, the service dept simply tells their customers .. this is the parts you need to fix the problem.

[Redsun_ty]

damn sounds horrible looks like I will cross out this dealer for quotation.

[hOrnizuka]

Update: Unfortunately a friend of mine just went to this same Chinese sales. In the break down of the negotiated price, she saw wheel lock $50 + etching $200 included in the cost of car. The sales refused to take these off because he said it will go below their cost (she never asked for it). And for colour, my friend want a white one but this salesman tried talk my friend into getting her 2nd choice, a blue one (apparently it's $200 extra!) She said the salesman sounds very pissed off and dissed APA when she brought up that APA quote. :lol:

[ES_Revenge]

Update: Unfortunately a friend of mine just went to this same Chinese sales. In the break down of the negotiated price, she saw wheel lock $50 + etching $200 included in the cost of car. The sales refused to take these off because he said it will go below their cost (she never asked for it). And for colour, my friend want a white one but this salesman tried talk my friend into getting her 2nd choice, a blue one (apparently it's $200 extra!) She said the salesman sounds very pissed off and dissed APA when she brought up that APA quote. :lol:

^Wow weird way to [try] to sell cars. Salespeople getting angry at you, that's a new one.

[MP3_SKY]

^Wow weird way to [try] to sell cars. Salespeople getting angry at you, that's a new one.


Everyone has emotions, he is probably have bad day or bad month :D

Just talk to another salesperson or walk to another dealership.

[Redsun_ty]

Everyone has emotions, he is probably have bad day or bad month :D

Just talk to another salesperson or walk to another dealership.

maybe just avoid this dealership period.

[liorsyncro]

Catalytic converters are designed to last for a good 10 years or 200,000 kms. Some will last forever. They do wear out over time because of the intense heat. Remember, they work optimally when they're hot. If your Nissan is a recent purchase, I would definitely get in touch with Nissan Canada and try to get some reimbursement out of them.

[drumboz79]

my buddy works at this dealership as a salesman
hes shaddy sometimes so i wouldn't buy from there either!!:D

[B0000rt]

Honestly, when buying cars never take it personally. Don't be hooked into these salesmen. ALWAYS, I MEAN ALWAYS have it in you mind that you are NOT binded to anything and can walk away at any moment.

And don't be stupid enough to put down a deposit before you're negotiating.

I often find that people complain that when they walk into a dealership, there should be someone right there to help you. Frig, don't think you're god or something, just go ask the receptionist for the next available sales person!

@OP well it's not that all mechanics at the dealership are car experts either, some could be a few months just out of school, you don't know that. They're people after all, with varying expertise.. I'm sure you'd be cursing the independent if he couldn't find the issue and the dealership did. So now you're going to avoid the whole dealership cuz of this one mechanic. Oh well, I hope bad service at a Walmart doesn't make you want to boycott all Walmarts also ;)

[Rx-87]

Thx for the heads up

I find that most dealers use this method to get more sales / business / trick customers by not directly addressing the issues and in the end making them pay more than was necessary.

It's slimey and thats why I dislike dealerships A LOT... not the mechanics.. they're just doing what they're told.

[Rx-87]

Update: Unfortunately a friend of mine just went to this same Chinese sales. In the break down of the negotiated price, she saw wheel lock $50 + etching $200 included in the cost of car. The sales refused to take these off because he said it will go below their cost (she never asked for it). And for colour, my friend want a white one but this salesman tried talk my friend into getting her 2nd choice, a blue one (apparently it's $200 extra!) She said the salesman sounds very pissed off and dissed APA when she brought up that APA quote. :lol:

At that moment... walking away is the right thing to do..

Remember as the consumer... the money is in your hands... don't be pulled in with their methods.

Do what hOrnizuka did.. have the calculations done before hand if you can... and STICK BY IT ! !! ! ! ! !

[TheOneDealer]

i was a mechanic at this dealership. ill be the first to say this dealer has the worst management. its a family owned business who their daddy gave management position to his children. i worked along side with three scam artists who seem to get all attention for their best ability to sell unnecessary work. as an honest worker, getting penalized for not producing or "upselling" enough work i left. and guess what, they never even send me my last paycheque. so avoid this dealer at all costs =)

[aquariaguy]

Friend got Nissan Versa at Agincourt Nissan. Markham Nissan were sneaky with pricing and constantly changed their minds.

[Avatar]

And don't be stupid enough to put down a deposit before you're negotiating.


I thought I have to put down the deposit to begin the negotiation process. At least that's what I've told. And they said the deposit will be returned if the deal is not made. Been doing that for the last cars I bought. I know it's kind of weird. What's the point for the returnable deposit in order to be able to negotiate.

[dash riprock]

I thought I have to put down the deposit to begin the negotiation process. At least that's what I've told. And they said the deposit will be returned if the deal is not made. Been doing that for the last cars I bought. I know it's kind of weird. What's the point for the returnable deposit in order to be able to negotiate.

Having to put down a deposit to negotiate is offensive. Do not do it, get up and say you will leave. They will back down. Also unless you have agreed to terms but do not want to take possesion that day, there is no reason to give them your credit card. they want your cc to make you feel commited to a purchase before a price is settled.

Finally, as soon as they return from appraising your vehicle for trade value, insist on getting your keys before negotiations continue. Once again, holding your keys puts them in a stronger position. some dealers havee been known to "lose" keys when the deal is not going well for them.

[Ebtek]

In the car business, the highest profit margin made by any dealerships is ... you guess it right! The Service /Parts Dept.

The mark-up on Parts is unbelievable high ... and rather than spend time to figure out the exact problem, the service dept simply tells their customers .. this is the parts you need to fix the problem.

interesting. which is why when asked if you're from out of town, ALWAYS tell them no...(until of course you get to the part where you have to tell them your address for financing). i suppose if a dealer knows youre from out of town, he knows youre not bringing a car to them for service....

..but on the flip side does the "sales manager" care how much the service department makes?

[Unibomber]

my pops was a mechanic there for 12 years and it was never this bad.

im not sure if bob stephens still owns it but if he does, ask them to get him and get him involved and he will make it right...ask if a mechanic named Duncan or Ty Tien works there still..if they do ask for 1 of them to asses your car. they wont misquote you.

[Tomy]

Having to put down a deposit to negotiate is offensive. Do not do it, get up and say you will leave. They will back down. Also unless you have agreed to terms but do not want to take possesion that day, there is no reason to give them your credit card. they want your cc to make you feel commited to a purchase before a price is settled.

Finally, as soon as they return from appraising your vehicle for trade value, insist on getting your keys before negotiations continue. Once again, holding your keys puts them in a stronger position. some dealers havee been known to "lose" keys when the deal is not going well for them.

yea i agree... never give out deposit until all the numbers are final

btw.. i would recommend willowdale nissan/infinit on yonge north of steeles

i've been there a few times to check out the G37x before I got my TL.. to think about it, they gave me great prices and great service, yet i didn't buy from him haha. look for kevin at that dealership, no hassle at all.

[KEISHU]

i was a mechanic at this dealership. ill be the first to say this dealer has the worst management. its a family owned business who their daddy gave management position to his children. i worked along side with three scam artists who seem to get all attention for their best ability to sell unnecessary work. as an honest worker, getting penalized for not producing or "upselling" enough work i left. and guess what, they never even send me my last paycheque. so avoid this dealer at all costs =)

The author of this post, Denis or TheOneDealer, was a junior apprentice(not a mechanic as he claims) who worked for us washing cars and doing small jobs. He was caught stealing from us! I understand being upset at being dismissed, but going on about me and my family, who have a wonderful following of customers, and speaking about the techs and other staff in my shop in this regard is quite childish. The technicians that work in our shop are among the best in the city. The comments on this board speak about the frustrations of going through a typical buying process. I invite anyone who wishes to buy a car or who just need advise on purchasing, without the games or the "back and forth" or the pressure of buy right now, feel free to contact me personally to sit down and talk about it, or even discuss it on the phone. My name is David Stephen - 416-291-1188

[skidz88]

The author of this post, Denis or TheOneDealer, was a junior apprentice(not a mechanic as he claims) who worked for us washing cars and doing small jobs. He was caught stealing from us! I understand being upset at being dismissed, but going on about me and my family, who have a wonderful following of customers, and speaking about the techs and other staff in my shop in this regard is quite childish. The technicians that work in our shop are among the best in the city. The comments on this board speak about the frustrations of going through a typical buying process. I invite anyone who wishes to buy a car or who just need advise on purchasing, without the games or the "back and forth" or the pressure of buy right now, feel free to contact me personally to sit down and talk about it, or even discuss it on the phone. My name is David Stephen - 416-291-1188

LOL $10 says you're not Dave.

[Ebtek]

Wow, that's terrible. what did he steal? did you file a police report? did you press charges?


The author of this post, Denis or TheOneDealer, was a junior apprentice(not a mechanic as he claims) who worked for us washing cars and doing small jobs. He was caught stealing from us! I understand being upset at being dismissed, but going on about me and my family, who have a wonderful following of customers, and speaking about the techs and other staff in my shop in this regard is quite childish. The technicians that work in our shop are among the best in the city. The comments on this board speak about the frustrations of going through a typical buying process. I invite anyone who wishes to buy a car or who just need advise on purchasing, without the games or the "back and forth" or the pressure of buy right now, feel free to contact me personally to sit down and talk about it, or even discuss it on the phone. My name is David Stephen - 416-291-1188

[Ebtek]

I thought I have to put down the deposit to begin the negotiation process. At least that's what I've told. And they said the deposit will be returned if the deal is not made. Been doing that for the last cars I bought. I know it's kind of weird. What's the point for the returnable deposit in order to be able to negotiate.

yea, i never really gave it much thought, and always went along with it, but you're right. thats borderline arrogance asking for a deposit. infact now that i think about it, the last car i bought (while i was still shopping) they asked for a cc. i didnt have one so i gave me debit card...they didnt require any transaction, just to hold on to it...this was at the hyundai dealership in brampton. they PiXXed me off anyway so i ended up leaving

[KEISHU]

LOL $10 says you're not Dave.

Phone me to find out :) - I won't even ask for the $10

[KEISHU]

Wow, that's terrible. what did he steal? did you file a police report? did you press charges?

It was small stuff, not worth involving police, I did not post this to attack him but to defend my staff, he is just angry at losing a job but talking about techs that have been here for years is not acceptable to me. My crew works as hard as they can and have never sold work that was not required. As a matter of fact I have seen mechanics tell customers they do not need to perform maintenance that the customer has requested to have done. We have been here for over 20 years, that does not happen by ripping people off, but rather by giving as good of an experience as possible! When things don't go perfectly for a customer in our store, I am only too happy to get involved to help make things better.

[ichpen]

You guys are still keeping this alive? I'm impressed.

[camber]

Guys,

Just a heads up. I've been at this place numerous times for oil changes and regular maintenance but I recently had an issue with my altima so decided to go ask their mechanic for some opinions.

Issue was that the engine became excessively loud. Car would accelerate very slowly, not reach 5000rpm and generally very sluggish and would start overheating ever so slightly. It is unusual for a 250hp 3.5L engine not to be able to reach 100km/h.

Mechanic took the car away and said he would look at it.

Picked it up, report from mechanic was that car is fine after a road test. He suggested I start replacing rather expensive parts to see if the alleged problem would disappear including the MAF (mass airflow sensor - $600 list price). I argued above point that a newish 3.5 L engine should be able to reach 100km/h at some point in its lifetime and that dropping down $600 on a part without any sort of guarantee that problem would be fixed is a little much to ask but he walked away sadly.

Anyway, I pay up for my mistake of $95 per hour and gave my local garage a call to book it in for a more expert diagnosis.

The guy from the garage asked me a few questions over the phone and instantly said it was the cat that was likely blocked resulting in increase in exhaust pressure which would explain why the car was loud and extremely sluggish. Suggested I take it to a muffler shop which I promptly did. Problem solved. Cost was $0 for the diagnosis, $95 wasted at Nissan + a new cat.

Lessons learned. Do not use mechanics at Agincourt Nissan.

Just as a heads up to everyone.

To be fair, a borked MAF causes the same symptons in VQs with the exceptions of the overheating issue. My dad's Maxima had the same issue after he took it to one of those quick lube places. It looks like the broke the MAF wire during their 5X point inspection.

However, a quick check of the CEL would have revealed the issue. So, if the dealership didn't check the CEL and replaced the MAF, I would be mad as well.

[ryley]

It was small stuff, not worth involving police, I did not post this to attack him but to defend my staff, he is just angry at losing a job but talking about techs that have been here for years is not acceptable to me. My crew works as hard as they can and have never sold work that was not required. As a matter of fact I have seen mechanics tell customers they do not need to perform maintenance that the customer has requested to have done. We have been here for over 20 years, that does not happen by ripping people off, but rather by giving as good of an experience as possible! When things don't go perfectly for a customer in our store, I am only too happy to get involved to help make things better.

You're in the business of making money, like any other business, I assume? Why aren't your mechanics looking into finding the root cause of a mechanical problem? All they do is say that replacing something MAY fix the car problem - do you want to go ahead and do it? Like I am trained by Nissan in repairing cars... All dealerships mechanics are the same - they have all these training completion certificates from Nissan, Honda, Toyota hanging on the walls but when faced with a more complex mechanical issue (except from changing brakes and replacind fluids) suddenly they forget their training and put the onus on you, the customer to validate their diagnostic.
Are your mechanics and service advisors different, Dave?

[ichpen]

To be fair, a borked MAF causes the same symptons in VQs with the exceptions of the overheating issue. My dad's Maxima had the same issue after he took it to one of those quick lube places. It looks like the broke the MAF wire during their 5X point inspection.

However, a quick check of the CEL would have revealed the issue. So, if the dealership didn't check the CEL and replaced the MAF, I would be mad as well.

To be fairer the tech's conclusions after a test drive was that the car was normal albeit it overheated, was noisy, very slow and couldn't get up to 100 km. The tech's suggestion came about from my insistence that there was something seriously not right. There was no CEL.

[camber]

To be fairer the tech's conclusions after a test drive was that the car was normal albeit it overheated, was noisy, very slow and couldn't get up to 100 km. The tech's suggestion came about from my insistence that there was something seriously not right. There was no CEL.

Fair enough.

Just stating that you get similar symptoms when you have a messed up MAF.

[skidz88]

Phone me to find out :) - I won't even ask for the $10

You might be a former employee, or even still work there...But why would Dave himself come on here? Business must be really slow.

I also used to work at Agincourt, and have steered a lot of people I know away from there.

[xcentric]

i was a mechanic at this dealership. ill be the first to say this dealer has the worst management. its a family owned business who their daddy gave management position to his children. i worked along side with three scam artists who seem to get all attention for their best ability to sell unnecessary work. as an honest worker, getting penalized for not producing or "upselling" enough work i left. and guess what, they never even send me my last paycheque. so avoid this dealer at all costs =)

anyone know general salary for mech/techs there? or perhaps the sales manager? went by there lately, saw GTR on the display, nice... the new Korean manager seems bit rude/dismissive....

i cant say my experience was necessarily good/bad there. in 04 summer - 07 summer, we leased a 05 5spd auto(1st yr with tiptronic) 3.5S(base) altima. msrp was 26900 or so. we got a decent 3yr lease(within warranty,) NOT 4yrs. 500/month with tax incld, zero down, pretty low interest rates as well... a good 50-60dollars a month cheaper than the advertised quote on their site.

few minor problems with that car, the heat shield started to make noise, the tranny 1st-2nd began to decline the last mth of the lease, due to excessive hwy7 street racing! the car had rattles/and would have a MILD ping/knock regardless of the gas i used, in the first few mths... and the mechanics said it was normal :confused:

although after researching on altimas.net - maxima.org, a few of the cars unfortunately will experience small ping, even if the timing is detuned 1 or 2 degrees(less power.) the VQ is known for weak MAFS(especially if you want to mod and put intake on it.) and various other sensor failures which we luckily didn't experience!

nevertheless, Ryan C was a decent salesman, went to oakville benz, and now is Manager at Scarb Nissan @ Eglinton, and drives a 996 black turbo porsche turbo with stage 3 4 upgrades, anyone know him btw?

and there was this black salesman previously that greeted us well in 2003, but insisted and deceived us into thinking/purchasing a 2.5 QR altima, we walked! came back, and hustled us again...... wanted to accuse Ryan of stealing his customer when we didn't even his help in the first place!

[KEISHU]

You're in the business of making money, like any other business, I assume? Why aren't your mechanics looking into finding the root cause of a mechanical problem? All they do is say that replacing something MAY fix the car problem - do you want to go ahead and do it? Like I am trained by Nissan in repairing cars... All dealerships mechanics are the same - they have all these training completion certificates from Nissan, Honda, Toyota hanging on the walls but when faced with a more complex mechanical issue (except from changing brakes and replacind fluids) suddenly they forget their training and put the onus on you, the customer to validate their diagnostic.
Are your mechanics and service advisors different, Dave?

I think they are, we send all of our mechanics for ongoing training regularly and they are well trained to follow the diagnostic procedure for every problem. We also have several techs that have been with us for over 10 years and a couple that have been here over 20. Nissan provides us with very clear diagnostic procedures to follow in order to analyse a symptom. It is not fool proof as you can sometime get to the end of a diagnostic chart and still not have the answer, which is where experience comes in. In that case you are relying on what the tech has seen before to make a decision as to the most likely cause of the symptom or on information provided to us by Nissans' technical support. I do not know the details of the problem in the original post, but I listen to the symptom and the cat is the first thing that comes to mind to me as it did with the other mechanic. In this case it was right and all's well but seeing as there are other components that could cause the same symptom, albiet not as likely, if we assumed every time we saw that symptom that the cat needed to be replaced, we may be right 90% of the time or maybe even 98% of the time but that would still mean that 2-10% of the time we replaced a cat that wasn't a problem. We work on the rule that we want to know the problem rather than guessing, even if we could guess right 98% of the time. I cannot say that this phylosophy worked in 2007 when this problem happened and I would love the opportunity to look into it. Anybody can make a mistake, and we always do our best to make it up.

[ichpen]

I think they are, we send all of our mechanics for ongoing training regularly and they are well trained to follow the diagnostic procedure for every problem. We also have several techs that have been with us for over 10 years and a couple that have been here over 20. Nissan provides us with very clear diagnostic procedures to follow in order to analyse a symptom. It is not fool proof as you can sometime get to the end of a diagnostic chart and still not have the answer, which is where experience comes in. In that case you are relying on what the tech has seen before to make a decision as to the most likely cause of the symptom or on information provided to us by Nissans' technical support. I do not know the details of the problem in the original post, but I listen to the symptom and the cat is the first thing that comes to mind to me as it did with the other mechanic. In this case it was right and all's well but seeing as there are other components that could cause the same symptom, albiet not as likely, if we assumed every time we saw that symptom that the cat needed to be replaced, we may be right 90% of the time or maybe even 98% of the time but that would still mean that 2-10% of the time we replaced a cat that wasn't a problem. We work on the rule that we want to know the problem rather than guessing, even if we could guess right 98% of the time. I cannot say that this phylosophy worked in 2007 when this problem happened and I would love the opportunity to look into it. Anybody can make a mistake, and we always do our best to make it up.

Let's just leave it as water under the bridge. The point I was trying to make is that Agincourt on many occasions during my ownership of a Nissan did not come across as a terribly customer friendly business. All diagnosis however minor was subject to an hour of labour. My opinions were disregarded.

I realize that you're a business and if you offered free code reading or diagnosis you may be in a little over your head but your dealership is a stark contrast to my current GM dealership who take pride in dealing with me personally and helping me diagnose issues without the gouging. It's all about building a relationship with your customers whatever their level of expertise happens to be.

I'm a fairly tech. savvy guy, I like to talk to the techs directly. On many occasions I do a bunch of research and am able to help the dealership diagnose the problem. I am pretty impressed with my current dealer. They've put their senior tech with me in the driving seat on many occasions to figure out the various kinks and clunks of my current vehicle. On occasion I've been wrong, they've not charged me for this. On more occasions I've helped them diagnose real issues.

The point is that their friendly attitude has earned my business now. Unfortunately I suspect they (along with many other GM dealers) will be out of business so my business may not help them in the long run.

I'm hoping Agincourt has improved since 07.

[KEISHU]

Let's just leave it as water under the bridge. The point I was trying to make is that Agincourt on many occasions during my ownership of a Nissan did not come across as a terribly customer friendly business. All diagnosis however minor was subject to an hour of labour. My opinions were disregarded.

I realize that you're a business and if you offered free code reading or diagnosis you may be in a little over your head but your dealership is a stark contrast to my current GM dealership who take pride in dealing with me personally and helping me diagnose issues without the gouging. It's all about building a relationship with your customers whatever their level of expertise happens to be.

I'm a fairly tech. savvy guy, I like to talk to the techs directly. On many occasions I do a bunch of research and am able to help the dealership diagnose the problem. I am pretty impressed with my current dealer. They've put their senior tech with me in the driving seat on many occasions to figure out the various kinks and clunks of my current vehicle. On occasion I've been wrong, they've not charged me for this. On more occasions I've helped them diagnose real issues.

The point is that their friendly attitude has earned my business now. Unfortunately I suspect they (along with many other GM dealers) will be out of business so my business may not help them in the long run.

I'm hoping Agincourt has improved since 07.


We've made alot of changes since 2007, including virtually every manager looking for the right fit. Good luck to you and thanks for the feedback.
David

[veryhuman]

They sent us a $10 iTunes card. We bought a 2002 I35.

[Cleankill]

btw.. i would recommend willowdale nissan/infinit on yonge north of steeles

i've been there a few times to check out the G37x before I got my TL.. to think about it, they gave me great prices and great service, yet i didn't buy from him haha. look for kevin at that dealership, no hassle at all.

Nissan Build quality is garbage!
The service is horrible (warranty is meaningless)...

Willowdale services are crook... They see the problem and still decline the problem... charge for diagnostic fee when the vehicle is under warranty... Totally not recommend Nissan or Willowdale!

[TOEngineer]

My experience with Agincourt Nissan was quite a number of years ago, but it essentially soured me for life on this place. I was looking at a Pathfinder and went in and made an offer. The sales manager at the time, Bill Stephen, came out with what I felt to be a haughty attitude, saying "We are not even in the ballpark". He tells me about how all the common problems with this vehicle were fixed, but had no paperwork to demonstrate. One shouldn't judge a person on appearances, but Bill had slicked back hair, which immediately gave me the impression of somebody that is not necessarily straightforward. Anyways, that's fine, Agincourt Nissan doesn't need to sell me a vehicle at my price, however, I went to another dealership and got the same year vehicle, but it had Leather and Automatic and 20,000 less km's for $1000 less - note I did not buy my vehicle from some used car lot on Kingston Road, so I think that I'm comparing apples with apples.

I recall stopping in to pick up a part one time and it was significantly more expensive than what I had paid previously at another Scarborough Nissan dealership. The only reason I went to Agincourt Nissan is that they were close to my parents' home and I needed the part late on a Saturday afternoon.

Perhaps David Stephen has turned the ship around, but despite living in the area for most of my life, I'm extremely reluctant to go back. I understand Bill Stephen is running another dealership and I can say that I definitely will not be patronizing that establishment. Businesses have to realize that one bad experience turns customers away for life.