Your Banking Habits

[cadave]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

[Chigu]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1. No, I use PC Financial
2. N/A
3. Deposit/Withdraw
4. Almost exclusively. Ability to transfer money from my account to somebody else's account.

[SupsD]

1. Yes (rarely)
2. for large sum deposits or withdrawals.
3. Deposit / Withdrawals
4. Yes. Use one system to hook up to all my other bank accounts and My wife's too!

[Jin-n-Juice]

1. No, I use PC Financial as well
2. I don't remember the last time I did teller banking.
3. Withdraw (Maybe once a year, I'd get a cheque that I'd have to deposit)
4. Almost exclusively as well. I would like the ability to access both my PC Financial and PC Mastercard from the same interface :)

[Sylvestre]

1. Haven't been in a bank in years.
2. Last time was to get a money order. Before that, usually if there's a problem with my card/account etc.
3. Withdrawals & deposits only.
4. almost 99.9% online banking. Bill payments, transfers, updates, EMTs etc.

[dragan69]

1. Very Rarely
2. Purchase forex, travelers cheques, or drafts
3. deposit/withdrawal
4. I use online for pretty much all day to day banking. I would like to see more e-bills available, I still recieve quite a few in the mail.

[qster]

1. Rarely these days...ATM is more convenient.
2. When I need a bank draft/money order, currency exchange or depositing/withdrawing large quantities of bills (ATM can't handle)
3. ATM is for small deposits and cash withrawls
4. Use it to pay bills and transfer money from accounts.
Make fees for online banking go away... actually pay to use online banking since it's cheaper for the banks.

[jcipher]

1. No. I had only banked with teller once when I was 12-14 years old to deposit a USD check which I believe was deposited as CAD without conversion..
2. n/a
3. Deposit/Withdrawal/Transfer(rarely)
4. Yes. Instant transfers between third party financial institutions.

4. Almost exclusively. Ability to transfer money from my account to somebody else's account.
Some banks (RBC, Citizens Bank of Canada) and credit unions (Achieva, Coast Capital) allow you to transfer to their own clients as long as you know their account information.

[dark169]

1. From time to time,
2.USD withdraw, money order/cashier cheque
3.Withdraw, deposit. I also do bill payments to my amex when depositing an expense cheque
4.Tons of online banking.

[Jucius Maximus]

1. Mainly I use PCF but I do keep an RBC account for this purpose.

2. At a teller it is usually something like paying business GST.

3. ATM is for depositing cheques or withdrawing cash.

4. I use online banking almost exclusively.

The main thing I wish for was that there was some central universal way to send money with no fee to any other account in the country using some kind of one-way system. I.e. If my friend owes me $20, then I give him some kind of special ID number (which is different from the account number and can only be associated through some secure private database) that can ONLY be used to deposit money into my account. He enters it into his online banking and sends me $20. This special unique identifier system is great because anyone intercepting it cannot use it to fraudulently steal your money. Even if you send it over unencrypted e-mail or IM, it cannot be directly linked to your bank account, identity or used for anything except sending you money.

People should be able to generate an "unlimited" number of these deposit ID numbers for any account, allowing the privacy of disposable ID numbers.

[illusion81]

1. Do you still bank with tellers at a branch?
Yes.
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
Money order / certified cheque and currency exchange
3. When you use an ATM, what type of transaction are you doing?
Deposit, withdraw and check balance
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?
Yes. Ability to transfer funds from a CAD account directly into a USD account between two different Financial Institutions. Currently all I can do is CAD account (FI1) -> CAD account (FI2) -> USD Account (FI2).

[Hairball]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1. Only when doing transactions that are necessary, i.e. foreign exchange
2. depositing USD cheques, getting money in a specific denomination
3. deposits and withdrawals
4. make it easier to transfer money to people, by using an account number, like how it is in Europe and without fees

[89fan]

1. rarely
2.depositing rolled coins
3.deposit/withdrawal
4.all the time.

[brunes]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1. Only to deposit rolls of change
2. Deposit rolls of change :)
3. Deposit / Withdraw
4. Use it almost daily. Do most all bill payments and transfers online. With I could set up rule-based systems for online banking (Like... when you get a deposit in this account of $X or greater, pay these bills). This way I wouldn't have to bother doing it manually as the deposit of my cheque would do it automatically.

[jeeva86]

1. Yes
2. Deposit, withdrawals
3. Deposit, withdrawals
4. Yes

One thing I'd change is allow you to pay another payee from the same bank online instead of doing this through the phone to set it up.

[notanexpert]

1. Have not seen a teller in many years, most of my banking is with PCF. Recently I even set up a new mortgage and HELOC at Scotiabank without ever leaving the house (a bank employee dropped by my house to sign all papers...)
2. N/A
3. I use ATM for cheque deposits, cash withdrawals (US$ and Canadian)
4. Yes

[crashcourse]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.


1. No
2. None
3. Withdrawal, deposit
4. Yes, faster transfer of money between financial institutions.

[texedomel]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1. Yes but very rarely
2. Large amount withdrawal (that I can't do over the ATM), bill payment and money order
3. Deposit, withdrawal and bankbook update
4. Yes. The banks should let client to link accounts from different banks and allow transfer money freely online (ie: like ING direct).

[Octavius]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1) I use PC Financial, so No
2) N/A
3) Deposit/Withdrawl
4) I only use online banking - truth be told I wouldn't know how else to bank. If I could add one thing to online banking I'd probably want the ability to do more things from online (like apply for a LOC, pre-approved for a mortgage, open up a checking account entirely online, etc)

Edit - Good luck on your assignment.

[gman]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1. Once a long while.
2. Deposit a stack of cash; update the bank book; drop off an envelope so that it will be couriered to my bank Rep. Sometime, it actually is faster to use the teller than line up for the ATM outside.
3. Withdraw cash and deposit cheque.
4. Yes. Transfer other people's money to my account and I am the only one who can do it and not be detected. ;)

[CSK'sMom]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1. yes, once a week to deposit paycheque.
2. deposit only
3. cash withdrawls only
4. Yes, for everything from paying bills to checking our mortgage balance, etc. I love TD's web banking but the only thing I wish I could do was to transfer money into another person's account. Currently I have to call Easy Line to do that.

psst Octavius, I can do all of those things with TD's web banking. ;)

[lesnar]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Feel free to answer as many questions as you feel comfortable answering, whether it be one or all. :)

Thanks in Advance.

1. yes
2. deposit/withdrawal/certified cheque
3. deposit/withdrawal
4. yes

[elty]

1) Yes
2) Exchange, money order, large amount of cash deposit/withdrawal
3) Withdrawal, cheque deposit, bills
4) Yes. I want them to keep the record longer and has a "bank book" like view (instead of by monthly only).

[gman]

4) If I could add one thing to online banking I'd probably want the ability to do more things from online (like apply for a LOC, pre-approved for a mortgage, open up a checking account entirely online, etc)

This can be done in CIBC's pcbanking too.

[caliente]

1. Very rarely. I'm with TD.
2. Only to deposit large amounts of money (either cash or cheque)
3. Cash withdrawals and deposits
4. Yes - I monitor my accounts online. I would like to see faster and cheaper electronic money transfers to other (external) banks.

[BobW]

1) Very Rarely (with TD for personal and business accts)
2) Certified Checks, bank drafts, foreign currency
3) Deposits / withdrawls
4) Absolutely use online, no changes needed to it.

[bionicbadger]

1. Do you still bank with tellers at a branch?
2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?
3. When you use an ATM, what type of transaction are you doing?
4. Do you use online banking? If you could change or add one thing to online banking, what would it be?
.

1) Yes
2) deposit US$ cheques, depositing coins/loose change, large cash withdrawls that ATM doesn't allow, large cash deposits
3) cheque deposit, cash withdrawl
4) Yes, ability to buy/sell mutual funds without signing a bunch of crap and speaking to a financial advisor

[mada726]

1) Used in the past, but not anymore since I have an account with PC financial.
2) As I said, I don't talk with the tellers anymore since PC fits my needs.
3) For ATM transactions, I cash my money at a CIBC of PC ATM. I get "No boundaries" access for using the CIBC ATMs, complete with no fees of course!! ^_^ I don't know what is the opposite for CIBC users using PC ATMs are....
4) Yes, I use online banking to check out my transactions, pay my bills and print statements (If I want to get a printed copy of that statement, I could incur a fee). If there's only one thing that I could add to online banking, it would be paying stuff online using my debit card as opposed to my credit card.

[bimmer009]

1. No unless something I can't do online or at the machine.
2. Certified cheques.
3. Withdrawals, deposits.
4. Yes.

TIP: Here's a tip for automating some of your banking. If you have an ING account, you can set up scheduled money transfers between *any* bank accounts linked to your ING account. So if you want to schedule transfers on a regular basis between banks, use ING as the scheduler - money comes from bank 1 into ING, the next day money goes out of ING to bank 2.

[cadave]

Thanks for all your replies! They've been very helpful!

[hagbard]

Hey everyone:

I'm doing a little bit of research on banking for a paper, and I just wanted to know...

1. Do you still bank with tellers at a branch?

Very rarely.

2. When you do bank with a teller at a branch, what type of transaction are you doing (i.e. deposit, buying a money order, etc.)?

Usually large deposits or withdrawals or accessing my safety deposit box.

3. When you use an ATM, what type of transaction are you doing?

Depositing.

4. Do you use online banking? If you could change or add one thing to online banking, what would it be?

Funny you should ask. With with one of my accounts they didn't used to have running balances, I bought it up and they said they'd look into it, and now they have running balances.

[brunes]

Thanks for all your replies! They've been very helpful!

Just a thought - if you are doing this survey to find the average customer habits I think this was the wrong place. i don't consider people who hang out in RFD or in Finance forum to be the average customer :)

[cadave]

Just a thought - if you are doing this survey to find the average customer habits I think this was the wrong place. i don't consider people who hang out in RFD or in Finance forum to be the average customer :)

I understand... what I wanted to figure out was whether or not customers who use online banking still do in-branch banking. I figured many users from RFD probably embrace online banking as most of us can be classified as fairly early adopters, so I decided to ask this question here. It's quite obvious from the responses the answer to this is no for day-to-day banking.

If I had wanted average consumer retail banking habits, I wouldn't have asked on here cuz I highly doubt that people who don't embrace online banking would frequent a site like RFD. Asking an online web forum if they embrace online banking = skewed population for sampling.

Thanks for your kind thought though! :)