does futureshop save receipts?

[fable]

hi all. i bought a toshipa DLP TV a year or so ago.. but found out there is a recall on the bulb. I've lost the receipt.

[darkprince]

hmm... they do but 100% sure they're not gonna go through 1 year worth of sales receipts.

Your best chances is to logon to your online banking and look for it from there.

[yk28chan]

I used to work at futureshop and our store saved copies of all the receipts (the yellow carbon copy) - for up to a year or something like that. If you know the date/time (approx) and which till you made the purchase at, they can easily find it for you. Hope that helps!

[seiko000]

I used to work at futureshop and our store saved copies of all the receipts (the yellow carbon copy) - for up to a year or something like that. If you know the date/time (approx) and which till you made the purchase at, they can easily find it for you. Hope that helps!

Yellow carbon copy? I haven't seen one of those in the past 2 years of working in there. We do keep track of the receipts but honestly it is next to impossible to find one receipt. It will take the CSR a great deal of time. I hope you understand my point.:-0

Try and find your credit card bill is much easier than having the CSR going through piles of receipts. They will go nuts. :razz:

[peroxide8888]

For accounting and revenue purposes, they must keep records for several years. It is quite likely that they have it, but will take some time to find. If you have a date range, that will make it a little easier.

That said, it shouldn't matter where/when you bought the TV; if there's a recall on it, it's the manufacturer's responsibility to take care of it.

[jonkaho]

if they asked for your name and number, your purchase info might be stored in the computer.

[Vinman]

I had this happen with a portable DVD player, and they need an exact purchase date (use your credit card statement or bank records if possible), and even then you need to come in during off-peak hours for a CSR to help you.

But if you paid by cash and have no exact purchase date, then you're probably SOL.