MonsterSound
Nov 12th, 2007, 11:30 PM
Just an FYI for those shopping at Premier Computing Canada in TO.
I've conceptually gotten used to the 15% re-stocking fee policy that is in many computer stores, but when it goes beyond a quarter of the value of the purchase, I think it has gotten, shall we say, excessive.
I picked up a MX610 Left mouse for $65 + tax = $74.10 on Nov 9th and when I tried it the left button was sticky. It happens, ok, so I returned it on the 12th. I wasn't that impressed with it so I figured I'd eat the re-stocking fee, lesson learned.
25%, whoa, that's pretty high, but that's their policy, so as I wasn't crazy about it, ok, take my 25%.
$65 x .75 = $16.25 (my loss, yes?)
No, (I went through this with three of them), they reduce the price by 25% = $48.75, then add 14% ($6.83) tax and then give you that: $48.75 + $6.82 = $55.57.
The accountants among you will realize that a return is like a no sale. The tax paid on the initial purchase of $65 is $9.10 and this $9.10 is no longer remitted to the government. The tax paid should go back to the customer (me).
No matter how I explained that their calculations meant that I was paying more than their 25% fee, they just kept saying things like, "it's better for you this way" and "...I was never good in math". It was like debating with tub of dirt. Finally when I pointed out that instead of paying $16.25 I was paying $18.53, one agreed that I was paying tax on the re-stocking fee, but that's the policy.
Actually it's 28% : $65 - $18.53(~28.5%) + $9.10 (tax paid) = $55.57 returned
So I wasted $18 bucks and 10 minutes but, now I will check return policies in all the shops I purchase from and not assume 15%.
That's about it except to say that one clerk told me that they have had some serious disagreements with customers before, especially when they have returned an expensive monitor. Ouch!
'Caveat Emptor'
I've conceptually gotten used to the 15% re-stocking fee policy that is in many computer stores, but when it goes beyond a quarter of the value of the purchase, I think it has gotten, shall we say, excessive.
I picked up a MX610 Left mouse for $65 + tax = $74.10 on Nov 9th and when I tried it the left button was sticky. It happens, ok, so I returned it on the 12th. I wasn't that impressed with it so I figured I'd eat the re-stocking fee, lesson learned.
25%, whoa, that's pretty high, but that's their policy, so as I wasn't crazy about it, ok, take my 25%.
$65 x .75 = $16.25 (my loss, yes?)
No, (I went through this with three of them), they reduce the price by 25% = $48.75, then add 14% ($6.83) tax and then give you that: $48.75 + $6.82 = $55.57.
The accountants among you will realize that a return is like a no sale. The tax paid on the initial purchase of $65 is $9.10 and this $9.10 is no longer remitted to the government. The tax paid should go back to the customer (me).
No matter how I explained that their calculations meant that I was paying more than their 25% fee, they just kept saying things like, "it's better for you this way" and "...I was never good in math". It was like debating with tub of dirt. Finally when I pointed out that instead of paying $16.25 I was paying $18.53, one agreed that I was paying tax on the re-stocking fee, but that's the policy.
Actually it's 28% : $65 - $18.53(~28.5%) + $9.10 (tax paid) = $55.57 returned
So I wasted $18 bucks and 10 minutes but, now I will check return policies in all the shops I purchase from and not assume 15%.
That's about it except to say that one clerk told me that they have had some serious disagreements with customers before, especially when they have returned an expensive monitor. Ouch!
'Caveat Emptor'