Bell Sympatico not giving me options to get to their technical support

[jayk]

Today I suddenly developed superslow (I mean superslow as in pages will 1/2 times not load and not load at all if I load more than 1 at a time).

I called Sympatico, type in 1 for English, type in my home number, type in 1 for technical support and then type 2 to speak to an agent...(this is all after listening to their stupid automated messages that they force you to hear out first)

OK after 2-3 friggin minutes of their automated crap, I get silence.

I tried a few times.

Are they trying to save money on us by skimping out on technical support CSR's?

[nano]

they don't have tech support on the weekends... i guess internet is for use Monday to Friday 9-5

[dfx]

You can also try getting help here. They have been able to help me on the weekends + if you don't want to deal with the hassle of talking to the outsourced Sympatico reps :)

http://www.dslreports.com/forum/sympatdirect

[jayk]

hey guys

finally got to a CSR, but as dfx said they are outsourced to India.

Seems like it half-solved my problem after punching in some DNS entries, BUT my internet is still slower than before...

[HowEver]

Reset and unplug everything, including the phone line, for a few minutes.

Then, lock down if you have wireless, perhaps it's being leeched.

[Happy13178]

Use the india bypass. When it asks for english or french, ask for french. You'll get transferred to a call centre here or in Montreal.

[aimfox]

they are idiots.. rogers can solve it for ya

[YnD]

India is taking over.

[jayk]

I fixed it finally. Had to unplug the modem and plug it back in.

I wonder if it was being leeched, cuz I have a network password?