paypal & ebay question

[udh]

I am a newbie in selling on ebay and could you your advise because I don't want to fall into scam artists' tricks. I just posted 3 disneyland tickets for sale yesterday (bidding with BIN option) and I got the notification that it was sold at Buy-It-Now right away. Looking the buyer up, she has 19 (100% positive feedback) but her address was a P.O box and she had bidded and won many disneyland tickets for a few months already. So she is not an end user, but probably a re-seller. I allow both local pickup and shipping but required paypal payment. What is the safest way for me to close this transaction? How do I have proof that I gave her the tickets in-person and the tickets are good for the specified period? Can she fraudently file a charge back to me after she used up the tickets? I read somewhere before that scam artists pulled that trick on newbie sellers. Am I worried too much?

Thanks for any advice.

[sachinator]

If it's a P.O.Box, then it might be worth your while to send the tickets thru Expresspost (instead of in-person) and put the shipping information in Paypal, once the buyer makes the payment. That way its tracked and the buyer cannot claim that tickets were not received. It might cost you few extra dollars, but might be good in the long run as you build up your feedback.

If the buyers still insists local pick-up, You should keep track of all your communication with the buyer (messages, etc) and maybe get a paper signed that tickets were received or get them to send you a message on ebay that tickets were received. Another way is to get them to give you feedback first that they received the tickets and transaction was positive, and then only you give them the feedback. They cannot muck around with feedbacks, and once its in ebay system, it never goes away. This way they can't claim later that tickets were not received.

I am a newbie in selling on ebay and could you your advise because I don't want to fall into scam artists' tricks. I just posted 3 disneyland tickets for sale yesterday (bidding with BIN option) and I got the notification that it was sold at Buy-It-Now right away. Looking the buyer up, she has 19 (100% positive feedback) but her address was a P.O box and she had bidded and won many disneyland tickets for a few months already. So she is not an end user, but probably a re-seller. I allow both local pickup and shipping but required paypal payment. What is the safest way for me to close this transaction? How do I have proof that I gave her the tickets in-person and the tickets are good for the specified period? Can she fraudently file a charge back to me after she used up the tickets? I read somewhere before that scam artists pulled that trick on newbie sellers. Am I worried too much?

Thanks for any advice.

[HBP]

If she pays through PayPal make sure you remove your funds immediately after payment.

[tvwatcher]

don't accept paypal for a local pickup - you have no proof the buyer received the item, and the only proof paypal accepts is online tracking - a signed paper means nothing to paypal

for pickups you should only accept cash

[GVRtrader]

Pickup = Cash only will ensure you are safe. Also have her sign a piece of paper stating she picked up the tickets. Make sure to include date, time, price, etc on the thing she signs. That protects you from any problems in the future.

Online = keep all shipping info and require signature. That way she signs that she received the tickets. If she claims she didn't, you can easily provide proof she did. Also if you ship online, make sure you have a witness seeing you put in real tickets (to make sure she can't claim they are fake).

[NikonSLR]

Pickup = Cash only will ensure you are safe. Also have her sign a piece of paper stating she picked up the tickets. Make sure to include date, time, price, etc on the thing she signs. That protects you from any problems in the future.

Online = keep all shipping info and require signature. That way she signs that she received the tickets. If she claims she didn't, you can easily provide proof she did. Also if you ship online, make sure you have a witness seeing you put in real tickets (to make sure she can't claim they are fake).

Not so much, not having any payment before meeting someone with 1000s of $ worth of stuff isnt really smart either no matter where you meet them!

[udh]

don't accept paypal for a local pickup - you have no proof the buyer received the item, and the only proof paypal accepts is online tracking - a signed paper means nothing to paypal

for pickups you should only accept cash

I called Paypal and asked about my situation. The Rep. didn't seem to be very knowledgeable, he kinda following my lead. Basically, he confirmed that I can have the buyer to sign a pickup receipt and write down driver license information as proof of pickup. I know, it is not a 100% safe, but I don't have much choice. The buyer insisted in picking up than paying for shipping. Even if I sent confirmed shipping with signature, the buyer still can claim that I sent an empty envelope or invalid tickets, right? If I don't accept Paypal, what if the buyer doesn't show up? I guess it's now depending on my luck for a smooth transaction or not.

Thank you very much for your advice. Any other suggestion would be helpful for future transactions.

[felix]

For local pick up, only accept CASH payment to avoid headaches.

Did your auction list paypal as an accepted payment method for local pick up? If so, then you should honour the sale.

Also depends on the buyer's feedback. If the buyer bought many tickets before and not higher price items, it's safe to say that they are legit and not out to scam you. At least that's my guess. You can even ask the other sellers she bought from to see how that transaction went through and whether she paid by paypal with local pick up. It might just be that she wanted to use up her paypal funds ... which many legit people do.

If buyer doesn't show up, file for non-paying bidder credit.

[Joanna101]

I wouldn't be too worried about then 'taking' the money back from your paypal account. Thats virtually impossible, unless you give out your user name and password. As long as you keep those safe, you are ok.




www.prettyandme.com

[tvwatcher]

I wouldn't be too worried about then 'taking' the money back from your paypal account. Thats virtually impossible, unless you give out your user name and password. As long as you keep those safe, you are ok.


Not sure what you meant by that - but if the buyer pays with paypal, then picks up the tickets, the buyer can file for item not received - paypal only accepts online tracking to a confirmed address - seller won't have that proof, so paypal will refund the buyer

Not saying that will happen in this instance - but it is something that DOES happen

[gsrce]

I wouldn't be too worried about then 'taking' the money back from your paypal account. Thats virtually impossible, unless you give out your user name and password. As long as you keep those safe, you are ok.




www.prettyandme.com

Very easy for a buyer to take the cash back from your paypal account.

If you don't have a tracking number for the item, they will get their money back through a paypal claim 99% of the time.

[udh]

For local pick up, only accept CASH payment to avoid headaches.

Did your auction list paypal as an accepted payment method for local pick up? If so, then you should honour the sale.

Also depends on the buyer's feedback. If the buyer bought many tickets before and not higher price items, it's safe to say that they are legit and not out to scam you. At least that's my guess. You can even ask the other sellers she bought from to see how that transaction went through and whether she paid by paypal with local pick up. It might just be that she wanted to use up her paypal funds ... which many legit people do.

If buyer doesn't show up, file for non-paying bidder credit.

Update: Since the buyer insisted in local pickup (no shipping), I agreed but with one condition that she would need to sign a pickup receipt and write down her driver license #. At first, she pretended like she doesn't understand and when I told her paypal advised me to do so, she then flipped and said that I didn't trust her, that I am afraid that she will falsely claimed paypal chargeback (I think she must knew it from day 1 and pretended like she didn't know), and that she didn't even question whether my tickets are real or not, etc..and finally said that she doesn't want me to know her driver license #. After all that, she agreed to pay partially for overnight shipping cost but insisted that I can only ship using USPS Express but not UPS or Fedex. The thing is her paypal address is just a PO box, not a real address. I hope that I didn't get myself in trouble again. USPS Express supposes to come with tracking, but since it's a PO Box I can't request signature confirmation. Do you guy think that it's safe for me now with just tracking information from USPS Express? I got a headache dealing with her. Thanks in advance for any advice.
P.S. Oh I forgot to mention that she lied to me and said that she would have to ask her relatives to delay their visits due to the delay in shipping the tickets. Yeah, right! I knew 100% that she is just a ticket resellers as she's been buying many of them every week or so.

[Kasakato]

Update: Since the buyer insisted in local pickup (no shipping), I agreed but with one condition that she would need to sign a pickup receipt and write down her driver license #. At first, she pretended like she doesn't understand and when I told her paypal advised me to do so, she then flipped and said that I didn't trust her, that I am afraid that she will falsely claimed paypal chargeback (I think she must knew it from day 1 and pretended like she didn't know), and that she didn't even question whether my tickets are real or not, etc..and finally said that she doesn't want me to know her driver license #. After all that, she agreed to pay partially for overnight shipping cost but insisted that I can only ship using USPS Express but not UPS or Fedex. The thing is her paypal address is just a PO box, not a real address. I hope that I didn't get myself in trouble again. USPS Express supposes to come with tracking, but since it's a PO Box I can't request signature confirmation. Do you guy think that it's safe for me now with just tracking information from USPS Express? I got a headache dealing with her. Thanks in advance for any advice.
P.S. Oh I forgot to mention that she lied to me and said that she would have to ask her relatives to delay their visits due to the delay in shipping the tickets. Yeah, right! I knew 100% that she is just a ticket resellers as she's been buying many of them every week or so.
You cant ship USPS from Canada. You ship Canada Post, which is transfered to USPS.

[iamnotamerican.com]

You cant ship USPS from Canada. You ship Canada Post, which is transfered to USPS.

And I have heard that sometimes if there are PayPal issues, CanPost isn't always accepted for proof of shipping due to their tracking number system. That MAY have changed however.