tebore
Jul 6th, 2007, 12:36 PM
I want to share my experience with Lenovo for those jumping on the Visa Perks T61 and one day might use the warranty. The post below was put together from 3 seperate posts I posted at Thinkpads.com.
At the end of june I dropped my TP T60p and I cracked my screen.
I purchased my TP Protection when I got my machine from the Reseller so I figured good thing I got TPPro. When I purchased I immediately registered the TPPro and I got a confirmation saying it was done.
So I called at 12AM on Saturday and they said my machine did not have TPPro registered to it. I had to fax my Confirmation Email and Invoice (Good thing I keep all my paperwork for everything). Now I have to wait 2 days for them to confirm it was done and register it to my machine.
I don't know what you guys would say but I say this is completely unacceptable. It's not my fault the warrenty wasn't transferred. I'm out 2 weeks before repairs start and who know how long that's going to take. I figured Good thing the repair centre is like 10 mins from me so I don't have to use EZServ.
I've already opened a case in regard to the screen and opened a BBB case to file a complaint.
I had to get transfered to the dept. in charge of registering the warranty. They said it's null/void because I purchased TPP after I purchased my machine. I said bull there's nothing saying I can't do that. They offered to give me a screen and to have someone else install it and give me my money back for the TPP. I rejected the offer and now I'm waiting on their move.
As of today it's been 2 weeks I've been without my Thinkpad. A BBB complaint has been filed. They sent the box for it to be picked up it got to the repair facility and they rejected it. So they have my machine and now they don't know where it is.
I've called every other day this week and no one can give me the status beyond what I just said above.
They still haven't been in contact with me regarding the warranty issue and I've been trying to get them to finish updating their system to show TPP.
Their reps on the phone have been very nice and have been trying their best. The people above them however are terrible, promises to call back but never do. Their service is terrible, I've been nothing but patient through these 2 weeks and they've just been flinging me around like a rag doll. IBM blames Lenovo and Lenovo blames IBM.
This is going to be the last Thinkpad I buy if Lenovo and IBM can't get their act together.
At the end of june I dropped my TP T60p and I cracked my screen.
I purchased my TP Protection when I got my machine from the Reseller so I figured good thing I got TPPro. When I purchased I immediately registered the TPPro and I got a confirmation saying it was done.
So I called at 12AM on Saturday and they said my machine did not have TPPro registered to it. I had to fax my Confirmation Email and Invoice (Good thing I keep all my paperwork for everything). Now I have to wait 2 days for them to confirm it was done and register it to my machine.
I don't know what you guys would say but I say this is completely unacceptable. It's not my fault the warrenty wasn't transferred. I'm out 2 weeks before repairs start and who know how long that's going to take. I figured Good thing the repair centre is like 10 mins from me so I don't have to use EZServ.
I've already opened a case in regard to the screen and opened a BBB case to file a complaint.
I had to get transfered to the dept. in charge of registering the warranty. They said it's null/void because I purchased TPP after I purchased my machine. I said bull there's nothing saying I can't do that. They offered to give me a screen and to have someone else install it and give me my money back for the TPP. I rejected the offer and now I'm waiting on their move.
As of today it's been 2 weeks I've been without my Thinkpad. A BBB complaint has been filed. They sent the box for it to be picked up it got to the repair facility and they rejected it. So they have my machine and now they don't know where it is.
I've called every other day this week and no one can give me the status beyond what I just said above.
They still haven't been in contact with me regarding the warranty issue and I've been trying to get them to finish updating their system to show TPP.
Their reps on the phone have been very nice and have been trying their best. The people above them however are terrible, promises to call back but never do. Their service is terrible, I've been nothing but patient through these 2 weeks and they've just been flinging me around like a rag doll. IBM blames Lenovo and Lenovo blames IBM.
This is going to be the last Thinkpad I buy if Lenovo and IBM can't get their act together.