Issues with zip.ca

[Bytown]

For a short time i was a customer of zip.ca.I pulled the plus on my membership due to a few reason the biggest is 3 i got charged double on my month fee.Now to make thing some what worse i bought three movies from them.Now 2 weeks ago i got a letter from the asking for me to send the movies back.Just today i got a call from a collection agency on this same matter.Is there anything i can do or am i out $45.00.

[monty613]

For a short time i was a customer of zip.ca.I pulled the plus on my membership due to a few reason the biggest is 3 i got charged double on my month fee.

Call zip and tell them you were charged twice, I'm sure they'll gladly fix it.


Now to make thing some what worse i bought three movies from them.Now 2 weeks ago i got a letter from the asking for me to send the movies back.Just today i got a call from a collection agency on this same matter.Is there anything i can do or am i out $45.00.

Did you buy the movies or "rent" them? If you "rented" them from zip, then cancelled your membership - of course they're going to want the movies back.

Wouldn't a call to their customer service will probably fix all of this?

[Bytown]

Call zip and tell them you were charged twice, I'm sure they'll gladly fix it.



Did you buy the movies or "rent" them? If you "rented" them from zip, then cancelled your membership - of course they're going to want the movies back.

Wouldn't a call to their customer service will probably fix all of this?

First i bought the movies $15 each.A have spent many times trying to talk them they say yes yes but its never fixed.

[Cheap Cat]

I had problems with Zip.ca too. In fact, the experience with them completely turned me off using online rentals. I did a 2 week free trial with them and then out of the blue four months later they charged my credit card for a DVD that they said that I did not return. They said they were charging me because I hadn't responded to any of their queries, there were none. I had returned everything when I cancelled. Dealing with their customer service was useless. They were arrogant a**holes that accused me of stealing a DVD. So I disputed the charge with my credit card company and had the charge reversed. I wil never deal with them again. I am not alone in this negative experience.

[TorontoEh]

I had problems with Zip.ca too. In fact, the experience with them completely turned me off using online rentals. I did a 2 week free trial with them and then out of the blue four months later they charged my credit card for a DVD that they said that I did not return. They said they were charging me because I hadn't responded to any of their queries, there were none. I had returned everything when I cancelled. Dealing with their customer service was useless. They were arrogant a**holes that accused me of stealing a DVD. So I disputed the charge with my credit card company and had the charge reversed. I wil never deal with them again. I am not alone in this negative experience.

SAME HERE...But happened with Rogers Video Online Rental 2 weeks Trial - I sent movie back BUT they said never received it!!!! This has never happened to me before even with NETFLIX in states and zip.ca here.

Nonetheless, they will always come after you and sent me nasty letters

STAY AWAY FROM ZIP.CA AND ROGERS ONLINE !!!!

[dmdsoftware2]

SAME HERE...But happened with Rogers Video Online Rental 2 weeks Trial - I sent movie back BUT they said never received it!!!! This has never happened to me before even with NETFLIX in states and zip.ca here.

Nonetheless, they will always come after you and sent me nasty letters

STAY AWAY FROM ZIP.CA AND ROGERS ONLINE !!!!

Rogers online is zip.ca rebranded.

[scagneti]

I've had Zip for several years as has my boyfriend. We are both very happy with their service and have had several disks legitimately go missing (mailing several hundred over the last few years in envelopes that basically say "steal me, I'm a dvd", we're not really surprised they were stolen!) They have never charged us a single cent for missing dvds, nor have they ever double-charged us (and they've had around 50 opportunities for each of us).

Anyways, they've always had great customer service (I use the online live forum) and they treat us with nothing but respect, even though my boyfriend and I go through around 16 dvds EACH per month, so with the cost of postage, etc., Zip isn't making much from us! We thought about canceling our service before they opened the Mississauga branch because it took too long for the disks to make it to Calgary and back.