Really Pissed at Rogers, what can I do?

[fuc847]

WOW i gotta tell you guys this story. I AM SO PISSED I AM ABOUT TO SUE ROGERS!!!

I just got billed for incoming calls when my plan includes free unlimited incoming! WTF!! i called the CSR, and they said "no ur plan does not include that". In fact, it turns out i've been using a plan for a few months that is not what i thought i had. i got biled $60 while normally i get a bill of about $35.

about 6 months ago, i signed up for a 3 yr contract. The rogers agent (this is at Source CC, richmond) specifically told me several times i would be getting this plan:
-unlimited free incoming
-unl. evenings starting at 8pm.
-75 anytime minutes
$25/month (no CID, no SAF)

Eventho i still have the receipt, Unforunately on the receipt it only says "RIGHT FIT ANY TIME PLAN" without these features. yes, i know i was stupid in signing a contract that didnt write down these things. i've learned my lesson. But i did ask the agent several times what i have while i read over the contract, and that is what he said.

OK, either the agent intentionally RIPPED me off, or it was a BIG BIG mistake on him...

What can i do..? the CSR told me that if i wanna chnge it to the plan i want, i would have to extend my contract even farther and may have to pay even more depending on what i want...

obviously, i'm quite emotionally mad, but i'm trying to say rational and see what options i have.



also, i'm not sure about u guys, but i always accidentally get charged with "Directory assistance" when i'm quite sure i never dialed 411. is it really that easy to accidentally press that?

[M.D.]

Yah, you should read the contract before signing it. It clearly states the plan you'll get on it. The Source employee clearly lied to you.

[cube11]

the source employee is the culprit..its not rogers mistake if you don't check your bill or sign contract without knowing what you are getting into..you can move to an incoming free plan..i think the cost should be the same i.e $35.00..but yes you are screwed and if i were you ..i would find that guy at the source and give him a piece of my mind.

[rfdrfd]

Sorry to hear that. I can understand your feelings.

If it makes you feel any better, I was once changed for evenings calling when I thought my original plan included it. And it clearly stated on my receipt (contact) that I had unlimited evenings. But the manager on the phone said the sales rep. who gave me this plan was wrong and at that price point, there couldn't be any unlimited evenings.
It came up to hundreds of dollars, and I worked out a deal with Rogers to pay it off.

So $60 is actually not so bad, could have been worse.


I'd go back to the person that sold you this deal and yell at him. Get him manager involved so he knows that this is NOT Future Shop that says "Yes yes, extended warranty cover everything, everything, battery yes, bulb yes….just buy it, good deal, good deal"

[Jon Lai]

Sorry to hear that. I can understand your feelings.

If it makes you feel any better, I was once changed for evenings calling when I thought my original plan included it. And it clearly stated on my receipt (contact) that I had unlimited evenings. But the manager on the phone said the sales rep. who gave me this plan was wrong and at that price point, there couldn't be any unlimited evenings.
It came up to hundreds of dollars, and I worked out a deal with Rogers to pay it off.

So $60 is actually not so bad, could have been worse.


I'd go back to the person that sold you this deal and yell at him. Get him manager involved so he knows that this is NOT Future Shop that says "Yes yes, extended warranty cover everything, everything, battery yes, bulb yes….just buy it, good deal, good deal"


Wait, how does that work? You signed up for a contract that said "unlimited evenings" and Rogers outright denied it? That's a breach of contract!

[bujanx]

I worked for rogers as a CSR.

Two things you can do, go back to the source and talk to someone there. If they call in to rogers and admit they were at fault then you get your money + contract.

Or call rogers at night when the students are working. Students are more prone to give discounts and generally do not care about rogers. (the daytime employees are hardcore rogers freaks who will usually do anything to make rogers a dollar). It only takes a few minutes to change a plan and refund your money. I know I made it a point to give away at least $500 a day in discount when I worked =)

[GVRtrader]

This is not Rogers fault, its the source. I did a quick search and it looks like they gave you the fit any time plan (250 anytime minutes) instead of the mega incoming plan (which is similar to what you stated at $25/month, unlimited incoming, 1000 evening/weekend minutes, 50+50 weekday minutes).

Your solution is to goto the Source and find the CSR to complain. Its his fault (and partially yours for not paying attention/doing the research). If that does not solve you are probably out of luck.

Honestly, i think before signing any contract, you should do some research online and make sure you have everything in writing. That way, if there's a mistake, you can track down the person/people that made it and make them pay for the mistake.

[masterballer]

I worked for rogers as a CSR.

Two things you can do, go back to the source and talk to someone there. If they call in to rogers and admit they were at fault then you get your money + contract.

Or call rogers at night when the students are working. Students are more prone to give discounts and generally do not care about rogers. (the daytime employees are hardcore rogers freaks who will usually do anything to make rogers a dollar). It only takes a few minutes to change a plan and refund your money. I know I made it a point to give away at least $500 a day in discount when I worked =)

Damn ... can i get some of those :P

[dmdsoftware2]

Hope you learned a lesson. Don't step into the Source. Nothing good can be had from falling into their pit of deception.

[LeeBoA]

im pissed too, first they owe me $100 cash cuz of the deposit i put in like over an year ago but they tell me to contact some number and that they would give me $100 in credit... I didn't even get the credit either. Not only that but they scammed of a 4gb ms pro duo, never sent it, and when i ask for it, they wont send it to me cuz its been past the promotion deadline.

[LeeBoA]

btw, anyone from CC the circuit city will ripp you off

[Havo]

If I'm buying a phone... I never get it from stores like CC... I always get it from actual stores like FIDO, Rogers etc. You should always read over your contract before signing it. Did the CSR not outline the things on the contract? Check the contract you signed because you should have received a copy of it.

[hagbard]

Never heard anyone say anything postive about anything to do with Rogers. Don't know why people still give then any business.

[Bytown]

Never heard anyone say anything postive about anything to do with Rogers. Don't know why people still give then any business.

Cable wise there is no other choice.There is no way i am going to bell there much worse.

[Tinku]

I had a similar nightmare with Rogers but I was lucky that I had all the employee # and her name and went upto HO complaining about their call centers. they eventually are giving me 10$ discount each month but still screwed me by denying that I had a 2 yr contract.

[jolok]

sorry to hear that.

I have similar problem with rogers, when I sign my contact, the sales told me that it comes with free voice mail and calling display.

But they started charging me for those service because that offer was only last for a year.

[krazy]

In plain words, ROGERS SUCK.....

I had gone thru hell with them, if I have to describe my problem, it will never end.......:mad: :mad: :mad: :mad:

Can you beat it? They don't know what service they are providing me with...

[brunes]

Despite what a lot of people on here are saying (should have read the contract, your fault, blah blah...), you have a very solid case. The person who was selling you the phone plan was acting as an agent of the company at the time. therefore, anything they told you about your plan should have been honoured.

I would call The Source main office and demand satisfaction or you will see them in court. This is what small claims court is for. There are lots of tutorials on the web on how to file your own claim, it is not that complicated. Chances are you will win your claim uncontested - it is not worth Rogers or The Source to pay their expensive attorney fees to save a $500 settlement.

Even if you do not win uncontested and it makes it's way to court, you're case is not that bad as it's your word against the source employee. Make sure you document everything about all conversations you have had with them recently, and all future conversations, including dates, times, and people you talked with.

[Bytown]

Despite what a lot of people on here are saying (should have read the contract, your fault, blah blah...), you have a very solid case. The person who was selling you the phone plan was acting as an agent of the company at the time. therefore, anything they told you about your plan should have been honoured.

I would call The Source main office and demand satisfaction or you will see them in court. This is what small claims court is for. There are lots of tutorials on the web on how to file your own claim, it is not that complicated. Chances are you will win your claim uncontested - it is not worth Rogers or The Source to pay their expensive attorney fees to save a $500 settlement.

Even if you do not win uncontested and it makes it's way to court, you're case is not that bad as it's your word against the source employee. Make sure you document everything about all conversations you have had with them recently, and all future conversations, including dates, times, and people you talked with.


Uh no this is not what samll claims is for.Yes he should have looked at the contract.Even if this made it to court the first question will be did you read the contract.

[zydus]

I am on Rogers Unlimited network callnig, but for the past 4 months they have been regularly charging me for these calls.

When i called in the first time, they outright refused to accept i had UNL calling, so i called back and had another agent look through my invoices, and sure enuff I did. He said that recently Rogers made changes to their plan codes etc, and the codes have changed, so the code on my account is no longer valid. He re-instated it, but rogers was on a backlog, so i had to call 4 times, for 3 different invoices which they fixed.

I wouldn't be surprised if its a similar scenario, if you are sure u have been gettin unlimited incoming prior to this. So give them a call and have them look at all your old invoices. Don't shout at them and be nice, and they'll actually apologize to you, and you can use that to ur advantage and ask them for some discounts etc due to poor service, but be nice.

[thelefteyeguy]

Never heard anyone say anything postive about anything to do with Rogers. Don't know why people still give then any business.

not trying to defend rogers (cause the have caused me much pain too in the pass)...

but clearly this isn't their fault...

[EP32k2]

Ok, this is VERY simple to fix. Find out who the RSR is for that area (the goons at The Source can tell you). Call the RSR and tell them what happened. They will be more than happy to rectify this for you.

[tigger03]

In plain words, ROGERS SUCK.....

I had gone thru hell with them, if I have to describe my problem, it will never end.......:mad: :mad: :mad: :mad:

Can you beat it? They don't know what service they are providing me with...

Don't be too quick to jump boat. I've just switched over to Rogers from Bell ... long story that lasted over 6 months! Bottom line: ported my number to Rogers, called to make sure that the correct plan was on the account: it wasn't, so I made the necessary adjustments. Went online, and printed a copy of the plan as it appears on the account, and kept the original flyer for the plan. I've taken all the necessary precautions after learning my lesson with Bell.