Freelancer-Mountaineer
Jul 1st, 2007, 05:18 AM
I went into Quarks shoe store looking for sandals and saw a nice pair in two different colors. Black pair was marked $60 (regular $110) and white pair was unmarked. I assumed they were the same price but when they rang through, the white pair was not on sale. No big deal as I didn't ask.
However, I notice on the receipt that sale items are FINAL SALE, after my transaction is over and the salesperson NEVER mentioned it once. I am used to stores saying as they ring in the purchase, "This is a final sale, just so you know."
Unfortunately, the shoes fit terribly after trying them out at home so I came in the same night, asking if I purchased the larger size in BOTH colours, if I could return one pair of each the next day. It was so I wouldn't hold up the store in deciding what to do with the shoes as they were nearing closing (half hour left).
The salesperson said yes, this was not a problem. So I purchase the sale and regular price pair in the larger size. I am under the impression, as promised that if I keep one regular price pair and one sale price pair, that I can return the other sale price pair, even though it is technically a final sale, because I was going to keep one of the two sale priced items, and ONLY purchased it to try it on for size. I checked about this before the purchase rang in this time and was confirmed, yes.
Unfortunately, all four pairs hurt my feet.
I came into the store today and was told that I can ONLY exchange for another pair of sandals and that I must do it within 10 minutes of closing. I asked if I could get a store credit and she said no. I then confirmed that I can return 3 pairs but exchange the other pair. The manager said yes, that was fine. However, after a few minutes, she decided that I would only get my money back on the regular priced shoes and not on the sale priced shoes, even though we had agreed (and confirmed before purchase) that I would be able to return at least one of the sale pairs (because in theory I was keeping one of the two sizes).
So an argument ensued as the manager lied about what she just agreed to a few minutes ago, while the salesperson stood there, with nothing to say, only agreeing with me that she had promised me that, but obviously by saying nothing, it was clear that she was being overridden by her manager. The manager throws the boxes of shoes onto the counter and is getting very upset at ME for pointing out the fact that they should honour their word. She goes on about store policy and I told her that I was not leaving the store until the three pairs were returned as promised and that I wanted store credit for the other pair as they did bruise my feet.
She did this but denied she was angry and was so completely unprofessional. It baffled me to see a manager act so terribly and unprofessionally. I felt bad for the salesperson but at the same time, I should have been informed these were a final sale BEFORE I paid for them.
I know Quarks is a privately owned company - what does that mean? Do all the stores follow headquarters or are they independently owned, therefore do not care about what head office says? I want to make a complaint with the head office about how I was lied to, deceived and most of all, treated with such disdain and unprofessionalism by the manager, who raised her voice and slammed the boxes onto the counter.
I'm wondering if anyone has any information on Quarks and whether they are good about customer service issues or would side with the ****** store manager. Also, I think a complaint to the Better Business Bureau might be appropriate too?
I am stuck with this gift card even though I think I should have received a refund given they did not tell me about the final sale when purchasing. But in any case, what I'm disgusted with is the manager's complete lack of professionalism.
However, I notice on the receipt that sale items are FINAL SALE, after my transaction is over and the salesperson NEVER mentioned it once. I am used to stores saying as they ring in the purchase, "This is a final sale, just so you know."
Unfortunately, the shoes fit terribly after trying them out at home so I came in the same night, asking if I purchased the larger size in BOTH colours, if I could return one pair of each the next day. It was so I wouldn't hold up the store in deciding what to do with the shoes as they were nearing closing (half hour left).
The salesperson said yes, this was not a problem. So I purchase the sale and regular price pair in the larger size. I am under the impression, as promised that if I keep one regular price pair and one sale price pair, that I can return the other sale price pair, even though it is technically a final sale, because I was going to keep one of the two sale priced items, and ONLY purchased it to try it on for size. I checked about this before the purchase rang in this time and was confirmed, yes.
Unfortunately, all four pairs hurt my feet.
I came into the store today and was told that I can ONLY exchange for another pair of sandals and that I must do it within 10 minutes of closing. I asked if I could get a store credit and she said no. I then confirmed that I can return 3 pairs but exchange the other pair. The manager said yes, that was fine. However, after a few minutes, she decided that I would only get my money back on the regular priced shoes and not on the sale priced shoes, even though we had agreed (and confirmed before purchase) that I would be able to return at least one of the sale pairs (because in theory I was keeping one of the two sizes).
So an argument ensued as the manager lied about what she just agreed to a few minutes ago, while the salesperson stood there, with nothing to say, only agreeing with me that she had promised me that, but obviously by saying nothing, it was clear that she was being overridden by her manager. The manager throws the boxes of shoes onto the counter and is getting very upset at ME for pointing out the fact that they should honour their word. She goes on about store policy and I told her that I was not leaving the store until the three pairs were returned as promised and that I wanted store credit for the other pair as they did bruise my feet.
She did this but denied she was angry and was so completely unprofessional. It baffled me to see a manager act so terribly and unprofessionally. I felt bad for the salesperson but at the same time, I should have been informed these were a final sale BEFORE I paid for them.
I know Quarks is a privately owned company - what does that mean? Do all the stores follow headquarters or are they independently owned, therefore do not care about what head office says? I want to make a complaint with the head office about how I was lied to, deceived and most of all, treated with such disdain and unprofessionalism by the manager, who raised her voice and slammed the boxes onto the counter.
I'm wondering if anyone has any information on Quarks and whether they are good about customer service issues or would side with the ****** store manager. Also, I think a complaint to the Better Business Bureau might be appropriate too?
I am stuck with this gift card even though I think I should have received a refund given they did not tell me about the final sale when purchasing. But in any case, what I'm disgusted with is the manager's complete lack of professionalism.