[Rant] Purolator sucks

[Riflem@n]

So my item from Dell shipped on Friday and it was expected to arrive on Monday.

The status on Monday changed to "On vehicle for delivery" so naturally I was expecting the package to arrive on Monday...Nobody shows up, no doorbell nothing.

So I called Purolator at 5 and they say the driver might be late etc, so I wait a little longer...still nothing

Ok the next day, Tuesday...the same crap happens..in the morning the status changed to "On vehicle for delivery" but noone shows up again...wtf

Here are the details of the tracking.

Scan Date Scan Time Status Comment
2007/04/17 07:53 On vehicle for delivery
2007/04/17 00:40 Shipment In Transit
2007/04/16 20:07 Attempted Delivery - Customer Closed
2007/04/16 07:40 On vehicle for delivery

What are they doing with my package? Taking it for a joyride? :mad:

They should really change their name to PuroLATER cause they really delay your deliveries like mad. I've had no problems with them prior, same goes with the other couriers.

BTW, that attempted delivery is BS, even though it says 8pm.

[kjs]

Yeah, I find my Purolator packages tend to go on joyrides too. I live in an apartment, but my name isn't listed in the lobby since the lease isn't under my own name. Under my apartment number, I always list Buzzer #xxxx. Yet for some reason, for 3 days every time, Purolator gives me the run around saying that my address needs correction, no such buzzer number exists or that my buzzer number isn't on the package (when it is). They seem to assume that because no one picks up, the buzzer number is wrong, and they never leave a delivery notification.

[ndrew029]

This is unfortunate, especially when you're expecting something and it seems to be stuck in the twilight zone. It might be time to pick up the phone and have Dell straighten Purolator out. In the end, it's Dell that will lose a customer from this ordeal. It's called having good customer relationship management. If they want your business in the future, they will offer you some sort of appeasement.

[Siefer999]

ive had many problems with purolator before

their customer service sucks. there is no communication within the company. their policies are ********. my favourite excuse by them for not knocking or ringing my doorbell is "it is up to the drivers descretion whether he chooses to knock on the door or ring the doorbell and he may choose not do either." i ask why and i get "there may be sleeping children inside."

i had to compain after months of having to pick up items at the shipping depot and they fully said it was my fault for not answering the door. i said i wanted to file a complain and they kept on asking "why? you were probably in the washroom or somewhere else and didnt hear the driver" and gave me other excuses. then they started asking me questions like "if the drive walks to your door to put the slip in the mailbox, why didnt he bring the package to the door?" im the one asking the same thing. then they give the "theres nothing i can do about it"

they made it out as if i wanted something out of it. all i wanted was my packages delivered to my door as promised.

i had to escalate the complaint to the head office line and they gave me the same crap lines and blamed it on me. ive rescheduled deliveries only to have them do it again and again. i ended up writing to head office and they got someone to call me back with a personal phone number to call if i have any problems. i havent had any problems since but then again rarely use purolator anymore. i wish dell would stop using them.

oh and in january they lost my $250 package that i ordered from NHL.com. it was full sized hockey pads and a bunch of other gear so the box must have been HUGE. NHL.com are *******s but thats another story

EDIT: found my "I hate purolator thread" http://www.redflagdeals.com/forums/showthread.php?t=211203&page=5&highlight=purolater

[GateGuardian]

I found Puralator likes to come bright and early and it seems 90% of the time, I miss the delivery. Lucky for me however, I live 5min from the shipping depot, so it's really easy for me to pick it up

[chuckieland]

i sent an express mail 1 day service to USA.
with saturday delievery on friday.
it's not there yet.!!!!

[d_jedi]

I HATE Purolator. They almost NEVER ring the door bell.. and I schedule a redelivery.. and they don't show!

I highly recommend calling and complaining.. escalating if necessary. I ended up having them deliver on a Saturday (usually costs $$ extra) because they fcuked up.

[vsavka]

same **** happen here, ordered ram from directcanada on friday, yesterday it said the item is on the vehicle for delivery, waited till 9pm and called Purolator to see wtf is going on, they tell me their truck broke so they had to switch them, so driver is running late on deliveries. Finally the package just came in today at 1pm.

They should offer us free shipping for making me wait so long lol.

[sergiepopov]

man, I had Purlator pick up my laptop just before I hit "new posts" to read all this.

[w4rrior]

wow. ive never had a prob with purolator. guess im just lucky :)

[ndrew029]

Hoorah! The eagle has landed! A few days late, however, and with its feathers ruffled.

Next time, buy from Futureshop :D

[DaVibe]

I have problems with all the shipping companies. It's what they do. They have good days, they have bad days.
Just recently, I had a bad day with FedEx when they just broke a plaque and frame I was having shipped to me ... big issues, right in the middle of it right now actually. Big piss off.

[milhaus]

The problem with Purolator is living in an apt./condo. They will not leave notices at apt./condos. I have had several phone messages from Purlotor guys saying they're there, not giving me any waybill information (for some of the items, I didn't have a tracking number).

When I call into Purolator to ask about the package, they say they can't do anything about the package without a tracking number. Address is not enough. Uh, your guy didn't leave any notice with a tracking number. Well, too bad... we can't leave it in an apt, even if they can get to the door, because it's an "insecure" location (but leaving it on the front door of a house, where anyone could just take it as well is fine, and I thought that's what you had to present ID for) . . .

So, I have a package, no tracking #, and a driver that always comes between 9-5, when I'm at work. Great. So, I have to spend 30 minutes each time this happens explaining how stupid their policy is, and then another 30 minutes giving them all of the information I have (I don't know what company actually shipped the item, esp. if it's a warranty replacement by a third party distributor) in order to try and find the tracking number.

One of my packages went through this 5 times before finally getting sent back. I had lost my patience with PL by then.

[plucky duck]

Dell is one of Purolator's bigger accounts. I don't think you can even specify shipping option when you order through Dell.

If you do send goods through them, one word of advice is to package it well (forklift resistant :lol: - yes I 've seen some freight get ran over before) as things gets tossed all the time, and make sure you have a separate side of the box with the to and from addresses labelled legibly and have clear tape over it 'cause if it gets wet and unreadable say goodbye to your freight.

All I gotta say is I'm glad I didn't work the phones or up in retail when I did work there, otherwise I'd have to be dealing with hordes of angry RFDers :lol:

Apartments are troublesome. They are open weekends if you can arrange a pickup instead. Or if you live in a house, what you can do is post a notice on your door with your name, date, tracking number, and signature authorising the driver to leave it at a place of your preference. What happens is he will take that notice back to the warehouse and keep it on file in case there's any dispute about it later. Maybe that's an option for you if you're in a safer neighbourhood.

Those who receive freight from them regularly set up an SNR (signature not required) agreement with them to make your life easier, but you take on the risk if anything goes missing.

I've seen some items reappear and delivered up to half a year later as well. :lol:

[ynchu]

Pure-Later...

need me say more?

[plucky duck]

Naw no worries, you'll get it Purolater-than-sooner :lol: Be glad it's not Puronever.

[DualSoul]

Out of all the delivery methods I've had to deal with, I find Purolator to be the most consistent. From the posts here it seems I'm the exception.

[bang]

Purolator FTL!!!
GRR
I ordered something off Buy.com on April 2nd, and since April 13th, according to the tracky doohickee it has been "Delivered to ANDREW at SHIP DOCK of INGRAM 88 FOSTER CR-24HR INSP."

THAT IS A VERY VERY LONG 24 HOUR INSPECTION, DUDES.

And it's still in Ontario!! When the heck should I expect this thing!?
Should I call/email/throw balls of fire in complaint?

[DaVibe]

Out of all the delivery methods I've had to deal with, I find Purolator to be the most consistent. From the posts here it seems I'm the exception.

Nah, I carry the same opinion. Out of all of them, they've been the best for me as well. Even into U.S. territory, they've still been better.

[nintendo]

I love staples delivery... too bad they don't have a delivery service outside of their store orders :(

I'm having major beef with Canadapost right now. I've had several items/mail lost by them in the last year (and one currently MIA). UPS I had an issue a few months ago when I paid the driver and never received a receipt. Later on I get billed, and had to call into UPS and they sounded like they didn't believe me sheesh. And on top of that their brokerage fees are outrageous. DHL can be very slow as well (once had a 2-3 day shipment take a week) and Fedex although fast is in the same league as UPS when it comes to brokerage fees.

From my experience from best to worse I would rank them

1- staples (hehe)
2- purolator
3- canadapost (i only rank them this high because our maillady is friendly :)
5- fedex
6- ups
4- dhl

[EEVK]

PUROLATOR- CRAPIEST COMPANY I HAVE COME ACROSS:
DON;T GIVE YOUR MONEY, DON;T GIVE YOUR BUSINESS TO THEM
-----------------------------------------------

Purolator they really sucks. Their drivers are lazy. May be they are not but they are burned with lots of deliveries and pick up, So cannot keep up. (still not my problem) Purolator doesn;t want to hire more people as compared to their work committment. ( still not my problem)

Most often their deliveries are not done and various lies posted on tracking system to make fool out of you. The mistake is put on recipient.

Their regular excuses are : address correction required, customer not available, customer refused package etc. These claims are made by driver in most cases to avoid more work. This is done even before coming to customer's premises.

Just don;t trust purolator, They really suck. Don;t waste your time, money and your important business with them.
Just avoid them ... they are crapiest company I have ever seen in this country..

Not to talk about customer service... mostly your phones will not be picked up or it will be on hold for long. Even if you manage to get them on phone, she or he will repeat same thing what is written on tracking. No help or means to solve problem will ever be suggested by them.

"I don;t know " attitude of customer service is what is making them one of the worst courier service here..

Keep them out of business. They are absolutely jokers. Their seniors hide behind those poor customer service girls and toll free numbers. There is no way and means to even complain and some how fix the situation.

I am totally annoyed with these jokers. wonder how they are even in business????



2009/02/09 14:47 Address Correction Required via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/09 07:04 On vehicle for delivery via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 19:30 Shipment In Transit via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 11:45 Address Correction Required via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 08:01 On vehicle for delivery via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/05 20:11 Left via TORONTO SORT CTR/CTR TRIE, ON depot
2009/02/05 20:04 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
2009/02/05 18:10 Shipment In Transit via TORONTO (EAST/EST), ON depot
2009/02/05 15:33 Picked up by Purolator at Front Door


(FYI: Address given to them is 100% correct , verified and computer printed, (along with phone number) still we called them and gave them all the instructions and directions in case twice, but failed three times to deliver. With same address all other services like postal, fed, ups are able to deliver without any excuses)

Most likely jokers at their customer service have no coordination or any communication with drivers if at all driver is right.

[cabbageroll]

It should of been returned to sender if the adress was incomplete..Was the postal code correct????

[EEVK]

Another lie by Purolator: Update
----------------------------------
Puralator head office supervisor in Montreal agreed that they had their computer down or the girl who was working forgot to update the driver on friday( as we provided extra direction and updated them of concierge service) . Now it is tuesday evening 5 p.m. and still I am in same situation.
Driver claims that I refused to take delivery which is 1000$ worth and there is bank check in it. What kind of jokers they are ....How can I refuse package? Does anyone believe I would refuse package being at my place?

2009/02/10 10:45 Attempted Delivery - Package Refused via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/09 14:47 Address Correction Required via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/09 07:04 On vehicle for delivery via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 19:30 Shipment In Transit via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 11:45 Address Correction Required via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 08:01 On vehicle for delivery via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/05 20:11 Left via TORONTO SORT CTR/CTR TRIE, ON depot
2009/02/05 20:04 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
2009/02/05 18:10 Shipment In Transit via TORONTO (EAST/EST), ON depot
2009/02/05 15:33 Picked up by Purolator at Front Door


I think staff of puralator can better fit in some bar or gentleman club. Not good for office job or delivery service. Afterall they wish to make money.They need your money, but no responsibility of the job they are contracted for .

I am so annoyed with these pathetic jokers. No moreeeeeeee busineess ever to ripoff artists.

[rems]

at least your stuff was updated. UPS never even bothered to update their tracking site until the end of the day. And to top it off UPS lost my package. Never had a problem with Purolator. I'd always miss their shipments but I always just went to the depot and picked up my package with no issues. I tried that with UPS and they couldn't find it. Two weeks later, they're still "looking" for it.

[EEVK]

What is the use of Puralator tracking, when it has got nothing to do with facts and reality?

Whatever driver posts the message, same is raved & ranted by whole company, supervisors, and customer service without even realising the intention of driver behind this . Probably he wants to skip some work to cut down his ups & downs from his van in Canadian winter.

Purolator is lot more worse in delivery system and they are good at fabricating reasons blaming customer or blaming address etc.

Drivers and delivery staff including customer service staff are corrupt and lazy. I realised with my last business with them. However it was my second or third business with them in my life.
after posting here,( I sent them link) I got call from their h.o. - A lady supervisor told me that their computers were down or the messages and communications were not updated. The girl who even forgot to update driver and computer on friday and left for the day from office. So same story repeated on following working days.

However there is no record of my half a dozen calls to puraloter toll free number, as they were missing from system.( was told by same supervisor) I gave them all the directions and concierge instructions, on friday, But on tuesday ( today) supervisor claimed that there is no record of such calls from us. It is because they are careless and do not have any documentation system in order. Probably they work with paper and pen and computers are either shut down or do not exists. ( pathetic- isn't it?)

There is little or no coordination between customer service, client service and delivery system. Else i would not have suffered.

All that they want is your money, without taking any responsibility at personal level or company level.

Absolute pack of jokers. Wonder how can they be in service industry??

If supervisor was honest enough she would have done some efforts and coordinated the delivery. It is 6 p.m. and till now my package is no where. I guess they either lost it or sensing that it is expensive package, it might go back door???

Highly scary courier company I have come across. Will put them in black list among my friends and business.

Steer clear and don;t give them business.

[rems]

i feel the same way about UPS. Every time I called they said "it SHOULD be on its way" or "It SHOULD be at the depot". Went to the depot and the manager there promised to personally deliver it before midnight the day it was promised to be delivered (they said before 4:30pm and it never came). Of course the manager never came. I was promised a call next day by 9am for an update. No call...

And it takes them at least 8 business days to resolve the issue. I mean if you can't find something in 3 days, it's lost (or stolen). Especially if your business is to pick up, track and deliver packages. U PoS

They kept making promises and guarantees that they couldn't deliver.

What is the use of Puralator tracking, when it has got nothing to do with facts and reality.

Whatever driver posts the message, same is raved & ranted by whole company, supervisors, and customer service without even realising the intention of driver behind this . Probably he wants to skip some work.

Purolator is lot more worse in delivery system and they are good at fabricating reasons blaming customer or blaming address etc.

Drivers and delivery staff including customer service staff are corrupt and lazy.
after posting here, I got call from their h.o. a lady supervisor told me that their computers were down or the messages and communications were not updated. The girl who even forgot to update driver on friday and left for the day from office. So same story repeated on following working days. However there is no record of my half a dozen calls to puraloter were admitted by them, as they were missing from system. I gave them all the directions and concierge instructions, on friday, but on tuesday ( today) supervisor claimed that there is no such calls from us. It is because they are careless and do not have any documentation system in track. Probably they work with paper and pen and computers are either shut down or do not exists.
There is little or no coordination between customer service, client service and delivery system. Else i would not have suffered.

All that they want is your money, without taking any responsibility at personal level or company level.

Absolute pack of jokers. Wonder how can they be in service industry??


There

[bokep]

if you think purolator sucks, you should try UPS

[EEVK]

i feel the same way about UPS. Every time I called they said "it SHOULD be on its way" or "It SHOULD be at the depot". Went to the depot and the manager there promised to personally deliver it before midnight the day it was promised to be delivered (they said before 4:30pm and it never came). Of course the manager never came. I was promised a call next day by 9am for an update. No call...

And it takes them at least 8 business days to resolve the issue. I mean if you can't find something in 3 days, it's lost (or stolen). Especially if your business is to pick up, track and deliver packages. U PoS

They kept making promises and guarantees that they couldn't deliver.

Why don;t you start another thread on UPS and put your problem with that.

I have written my live experience with Puralator and this is for third and last time in my life with them.

[EEVK]

In last one decade, I have been using only fedex or ups, they are fine. It is not that they do not have issues. Out of 10 packets they too have problem with atleast one package, more issues with UPS. But Puralotor being just local GTA delivery they can;t do their job well.

Puralator sucks.

[thedarkhorse]

I have a theory that purolator doesn't even deliver, they might have guys sneaking up to your door with the notice that they tried to deliver but that's it.
Every single thing I've had to be delivered by purolator always ends up with me having to go across town to the shipping center to pick it up the next day.
Today I was supposed to get a dell monitor delivered, got the call yesterday that said expect delivery between 9-5, so I work upstairs within 5 feet of the door the whole day. I even had the front door open just to make sure there's no possibility of the jerks coming up and leaving a notice without a package, but 5pm rolls around and nada.
So I phone them and they said they attempted delivery but no one was home, I called them on that and said it was bull since I was within feet of the door all day & they didn't even leave a delivery slip. Then she asks if I want to schedule another delivery for tomorrow. What? waste another day by the door waiting for those morons not to show up, I said no and said I'd just pick it up.

I'm making it a personal note to make sure I don't get anything shipped by purolator from now on, which means this will probably be the last thing I get from dell.

[Kalvster]

Purolator is okay, ordered my remote from dell, comes in two days. So purolator isn't so bad in my neighborhood. :|

[matdwyer]

I'll add onto this

I live in an apartment

Had a shipment coming to me, with buzz code on it.

It gets denied as "no entry code"

They call me up, ask buzz code. I tell them.

They come back, and it gets denied as "buzzer not working" (but it is)

I have to drive from downtown like 10km to Kipling to pick the damn thing up.

No notes for me or anything - just a phone call by an automated system and a threat that its going back soon...

OH WAIT this is the third time....

When the e-rudy googles came last year, they didn't call/email/ANYTHING... just sent the googles BACK to the US!

I have phone proof that they didn't try my entry code, and I was home 95% of the time that they said they would deliver.

Luckily e-rudy took care of me and shipped to a US address for me - but as well all remember, that deal hurt them alot. Can't say enough good things about e-rudy!

Can't say enough bad about purolator!

[LuckyJim]

The problem with Purolator is living in an apt./condo. They will not leave notices at apt./condos. I have had several phone messages from Purlotor guys saying they're there, not giving me any waybill information (for some of the items, I didn't have a tracking number).

When I call into Purolator to ask about the package, they say they can't do anything about the package without a tracking number. Address is not enough.

It's marginally harder to find a package without a tracking number but it can be done. See, how it works (at least at small to medium sized outlets) is that shelves/space is allocated for returned packages based on the day. So all the returns from, say, Monday are in one place, Tuesday another etc.

If you have the address or the recipient's name all you have to do is go that section and quickly scan through packages for that day. Sometimes there can be as few as a handful other days maybe fifty or so (maximum for a small outlet). The "we need a tracking number excuse" is code for "go away, we don't want to look". This is ridiculous as even at the smallest outlet you're going to have a guy who's only job is handling failed delivery packages. If you press they'll usually just get that guy to find the thing.

That said, you're obviously going to have the best luck at the end of the day as all the trucks will have returned at that point, particularly if you're looking for a package from the very same day.