Fido - Retention Plans

[mudd_stuffin]

The 17.50 EPP plan doesn't include anything, you'll need to ask for the 10$ retentions pack (2500txt, VM/CID) and then ask for a credit (most get 5$, lucky ones get 10$ aka get the pack for free) for it to be discounted. Of course YMMV depending on your negotating skills. I like the 25$ retentions plan becuase it comes with everything but CID (used to but changed earlier this month)

Right - it included only 200 wd minutes and 5pm early evenings. In any event, my post was not about me but to help out ellemea.

Oh yeah, you can get a new phone for the discounted price upon renewing for two years.

[Task514]

I called fido today and they quickly offered me:

200 daytime minutes
unlimited weeknights and weekends starting at 7
caller id
voice mail
2500 texts
fido to fido
NO saf and no 911

All for $25 plus tax

I told him I will call back since i have to think about it and he said this offers lasts 30 days

So i call back about 2 hrs later saying i want to accept the plan and this lady says, "oh sorry I can't give you this plan" I was like why not the man i talked to earlier said I have 30 days to get this plan. She then says well you are on a basic plan right now and we are unable to offer plan to customers with a basic package.

So is this true or what the hell is going on? I have been with fido for 9 months now.

I call this bu11shit... they always try to change things around when you call back to take a plan.

[goJays]

^ that goes for both ways. u can add a few more options and further bargain, which was what i did earlier this year

[watungga]

I call this bu11shit... they always try to change things around when you call back to take a plan.

Hence, no doubt, when you are dealing with the dogs. They treat us like ants. So give them a hundred calls! That's what ants do!

[ellemea]

Just keep trying to get through to a nicer person. What you were offered is the typical $17.50 EPP... not bad but it seems like others have gotten better plans.

Right - it included only 200 wd minutes and 5pm early evenings. In any event, my post was not about me but to help out ellemea.

Oh yeah, you can get a new phone for the discounted price upon renewing for two years.


Thanks for help. I am so going to call them everyday until.... ;)

[little pig]

I saw some posts said "to threaten to leave". But my question is: if I leave to go to other wireless provider, I will be treated as a new customer and be given the new plan, which is not as good as Fido retention plan.

Is it possible to get a Rogers' retention if I switch from Fido? If not, how can I get a better deal other than Fido retention?

Thanks.

[little pig]

I call 1-888-2593436 and try to get a good deal. 2 weeks ago fido called me and offer me a basic 17.5 plan, plus CID free for 2 years if I sign the 2 years contract. I try to get the 10$ value pack but they refused. Today I call and try to get a V/M instead of 10 value pack but the CSR refused saying they could not offer two features for free.

Is anybody recently get a value pack for free? how to get that?

[dagos777]

Hello,

Looking for advice..

About 3 months ago... I wanted to Cancel and this is what they offered me, and accpeted, and its been my plan ever since

EPP plan : 17.50$
- 200 DT minutes
- Nights weekends free as of 5pm
- Fido/Fido/Rogers
- No SAF fee

Value Pack: 18$
- Called Id/Enhanced Caller Id
- Enhanced Voice Messaging
- Who Called
- 2500 Txt Messages
- 12mb Of data


Total of 40.08$ with taxes


Would it be possible to squeeze in Unlimited incoming or maybe pay a lil bit less then this.. What Im asking is.. Is there potential to make this a better plan.. I dont really need data.. but it be nice to have.. But perfer unlimited incoming.. Any suggestions would help... Thanks in advance guys

Cheers

You can get the 10$ retentions value pack (2500txt, VM/CID, No data) and them ask for a 5$/10$ credit on it afterwards (some people get it). You have free F2F/F2R so you might not get Unlimited Incoming but if you're lucky and get the right rep you might




So after to threat them to cxl the 1st time, I should say i wanna cxl again cause my value pack is too much? Think I could Just get like a 5$-10$ on my original value pack?

[FacistCop]

I saw some posts said "to threaten to leave". But my question is: if I leave to go to other wireless provider, I will be treated as a new customer and be given the new plan, which is not as good as Fido retention plan.

Is it possible to get a Rogers' retention if I switch from Fido? If not, how can I get a better deal other than Fido retention?

Thanks.

It's pretty much an empty threat - in most cases you won't get anything nearly as good as a new customer with another provider. But threatening to leave is just part of the game.

[ellemea]

i agreed to sign a 2-year contract with the $17.5 plan + $5 credit + new phone using fido dollars...

guess it's not too bad...

[gurkiran04]

hey everyone, today I called fido to remove my 1gb data plan cause i don't use it that much, and they offered me a $15 - 150mb option, which isn't too bad. I don't use it heavily, I never really go over 100-120 mb.

I still have 2 years left on my contract
I'm in ontario and on fido.
I was NOT calling to cancel my whole plan, just the data portion.
And the dude that helped me said its not advertised deal.


Anyways, this is my first post, and I did a quick search of the forums, but didn't really see anything. Feel free to rip on me if its a crappy deal.

thx
G.

[professionaldude]

i agreed to sign a 2-year contract with the $17.5 plan + $5 credit + new phone using fido dollars...

guess it's not too bad...

Did you get a free CID with it?

[DaSnipe]

So after to threat them to cxl the 1st time, I should say i wanna cxl again cause my value pack is too much? Think I could Just get like a 5$-10$ on my original value pack?

Just tell them your friend/etc has a different value pack or has the same value pack and you would like to switch when you talk to retentions. Just tell them you're thinking of cancelling just because your friend has better than you or whatever excuse you used the first time.

[markj]

i just got this from fido...had to sign a 2 year voice contract...no contract on data

200 Day time mins
1000 E/W mins (7PM-8AM)
Unlimited Incoming
2500 Text
CID
VM

$25

150 mb/month

$10

so $35/month plus tax and no contract on the data
also got a free samsung phone (i will sell it)...

[ellemea]

Did you get a free CID with it?

i don't think that's possible to be honest. $5 credit seems to be the maximum they could offer - the CSR needed to ask approval from the supervisor before confirming this with me.

IMHO, $5 credit is better than CID. you can use this money to add CID or other feature as you wish. or just save the money and buy yourself a coffee :lol:

[cooldude_89]

ok right now fido is offering me this pan ( i have been with fido for 2 years now and contract is expiring sept.9) :

200 day
1000 evening + weekend
unlimited incoming
call display
no system access fee
$25 + tax

what i have seen other people get is (2500 text, vm) in addition to what i am getting....how do i get that?

[haoster]

i just called fido, said i wanted to switch to rogers, because most of my friends are using rogers, so i can enjoy the rogers to rogers free.
then transferred me to a customer relationship representative, and asked me the reason again, then offered the me this plan:

200 day time minutes,
unlimited evening/weekends starts from 5pm
unlimited network call (fido to fido, fido to rogers free)
caller id
NO system access fee
NO 911 fee
total is $34.5+tax

i took it, is this a good deal?

[Song]

Just wondering if anyone's been with Fido for less than a year and still tried to score a retentions deal? Any luck? Or is it wishful thinking? :razz:

[DaSnipe]

ok right now fido is offering me this pan ( i have been with fido for 2 years now and contract is expiring sept.9) :

200 day
1000 evening + weekend
unlimited incoming
call display
no system access fee
$25 + tax

what i have seen other people get is (2500 text, vm) in addition to what i am getting....how do i get that?

Ask for the 25$ retentions plan, which is 200 DT, UL Evenings & Weeekends, Free F2F, VM, 2500txt, NO SAF/911 and then ask for UL Incoming to be added (it's a 10$ credit). They don't include CID anymore, but you can maybe get it credited or switch VM for it (the 25$ plan doesn't include both anymore)

[DaSnipe]

i just called fido, said i wanted to switch to rogers, because most of my friends are using rogers, so i can enjoy the rogers to rogers free.
then transferred me to a customer relationship representative, and asked me the reason again, then offered the me this plan:

200 day time minutes,
unlimited evening/weekends starts from 5pm
unlimited network call (fido to fido, fido to rogers free)
caller id
NO system access fee
NO 911 fee
total is $34.5+tax

i took it, is this a good deal?

It depends if you get any credits for F2F/F2R, I'd say it's nothing special, I'd get the 10$ retentions value pack (2500txt, VM, CID) instead of just CID and get a 5$ credit applied to the value pack

@Song, It's wishful thinking. I tried for my 2nd line, couldn't get anything but 10$ credit for the VM/CID value pack. They eliminated retentions for new plans, which sucks for us.

[jimbojones]

This is what I was offered:
200 daytime
unlimited evenings/weekends starting at 5
unlimited incoming
CID/VM/2500 text
6Gb data plan
$57.50 + tax

I'll get an iphone for $199, 3 year term. What do you guys think?

[DaSnipe]

Solid deal, nothing spectacular but nothing crappy either. You pay 27.50 for the Voice part and 30$ for the 6gb, see if you can get any loyalty credits for the data (I got 5$) or the voice part (sometimes they give out 5$ credits if you ask nicely for the value park)

[kish]

Anybody able to get a Blackberry retention plan? I have tried calling numerous times , still no luck !
I just want email and IM added to my value pack ! Would fido match any BB Plan that rogers offers ?

[direct-x]

My wife called in (a mistake) and this is what she got.

She has been with Fido for the past 7-8 years (no contract).

200 anytime minutes
Evenings and weekends after 5pm
Valuepack (CID, VM, 2500txt)
No saf

Tax in: $31.05 on a two year agreement.

They would not budge on offering a HUP to an iPhone at a discount price, even the older 3G. We have never asked for a phone upgrade in all our time with Fido.

I think she could have done way better, but she is not persistant enough.

[ak-47]

:arrowu: u hv up to 10 days (or 14?) to cancel the new contract and renegotiate something better

[DaSnipe]

My wife called in (a mistake) and this is what she got.

She has been with Fido for the past 7-8 years (no contract).

200 anytime minutes
Evenings and weekends after 5pm
Valuepack (CID, VM, 2500txt)
No saf

Tax in: $31.05 on a two year agreement.

They would not budge on offering a HUP to an iPhone at a discount price, even the older 3G. We have never asked for a phone upgrade in all our time with Fido.

I think she could have done way better, but she is not persistant enough.

She could've gotten a 50$ or 100$ phone credit, dunno if they still have refurbished 3G's lying around. As for her voice plan it's the 17.50 EPP + 10$ Valuepack, so it's not bad, maybe a 5$ credit for loyalty but she didn't do that bad

[bogi093]

how much months on contract (in a 3 year plan) do i have to be in order to re-negotiate? I have 2 years left on my retention plan, when can I call to re-sign?

[Miguel]

Fido offered me a $15 a month BB plan that included BB messenger, unlm. emails, and 50MB a month. Does anyone know of a 150MB plan that includes BB services?

[Miguel]

how much months on contract (in a 3 year plan) do i have to be in order to re-negotiate? I have 2 years left on my retention plan, when can I call to re-sign?
I was told 6 months before plan expiry you can call in.

[azncapcom]

Does Fido offer HUP for phones like rogers does? Not sure because fido already has fido dollars so im wondering if they offer HUP as well.

So if they give you like $100 worth of HUP and then you can use like another 100 to 200 in fido dollars with a contract, u can get any fone for free.

[LostStudent]

Does Fido offer HUP for phones like rogers does? Not sure because fido already has fido dollars so im wondering if they offer HUP as well.

So if they give you like $100 worth of HUP and then you can use like another 100 to 200 in fido dollars with a contract, u can get any fone for free.

I believe Rogers has changed their policy recently I will have to investigate and edit this or unless someone already knows...

[mefromparadise]

I read over some posts and I think I'm being unfairly charged by Fido.
This is what i have for TWO phones

17.50$ each phone
200 mins each phone
Free weekends+ free after 5 pm
6$ CID on ONE phone

and on top of this i pay SAF and 911 for both phones. Do u think I can call in an negotiate a better deal?

I end up paying about 75$ each month with the text msgs that we're charged for extra :(

[lofony]

I read over some posts and I think I'm being unfairly charged by Fido.
This is what i have for TWO phones

17.50$ each phone
200 mins each phone
Free weekends+ free after 5 pm
6$ CID on ONE phone

and on top of this i pay SAF and 911 for both phones. Do u think I can call in an negotiate a better deal?

I end up paying about 75$ each month with the text msgs that we're charged for extra :(


I won't say they charge you unfairly. "What others are being offered does not necessary mean that you are eligible for the same offer" as quoted by a Fido CSR.

At least you are still eligible for HUP compared to those new Fido Customers.

Anyway, I definately recommend you to give them a call and see what they can do for you.

[DarkAbyss]

My wife called in (a mistake) and this is what she got.

She has been with Fido for the past 7-8 years (no contract).

200 anytime minutes
Evenings and weekends after 5pm
Valuepack (CID, VM, 2500txt)
No saf

Tax in: $31.05 on a two year agreement.

They would not budge on offering a HUP to an iPhone at a discount price, even the older 3G. We have never asked for a phone upgrade in all our time with Fido.

I think she could have done way better, but she is not persistant enough.

I think the only way you can use your Fido dollers for the iPhone is if you get a data plan. I don't think Fido reps would give any discounts on the iPhone without the data.

[CdnPokerFace]

I think the only way you can use your Fido dollers for the iPhone is if you get a data plan. I don't think Fido reps would give any discounts on the iPhone without the data.

I'm pretty sure that ever since the 3GS was released, Fido has gotten much stricter in terms of iPhone deals.

[slowtyper]

I was told 6 months before plan expiry you can call in.

I called in 3 months INTO my 3 year contract and got a decent retentions deal for a very cheap plan.

[packet1]

I am currently on a rogers plan. any chance I can get a similar price plan? Don't use the phone a lot, so just want to keep the number with a lowest priced plan.

If not, can I switch to fido, and keep the number? I may need a new phone since the phone is locked to rogers, right? (sony/erission 810)

Thanks,

[mudd_stuffin]

I am currently on a rogers plan. any chance I can get a similar price plan? Don't use the phone a lot, so just want to keep the number with a lowest priced plan.

If not, can I switch to fido, and keep the number? I may need a new phone since the phone is locked to rogers, right? (sony/erission 810)

Thanks,

This thread is for Fido subscribers only. Search "Rogers retention" in this forum.

[markj]

I think the only way you can use your Fido dollers for the iPhone is if you get a data plan. I don't think Fido reps would give any discounts on the iPhone without the data.

i was told the only way to get the iphone was sign a 3 year voice/data contract

[shinji1]

I called in 3 months INTO my 3 year contract and got a decent retentions deal for a very cheap plan.

Just wondering how you managed to do that. Technically you can't threaten to cancel without incurring massive cancellation charges, so you have no leverage. I'm asking because I'm in a similar scenario (1.5 years into a 3 year plan)

[Miguel]

Fido offered me a $15 a month BB plan that included BB messenger, unlm. emails, and 50MB a month. Does anyone know of a 150MB plan that includes BB services?

anyone??

[pezD]

Hi, need some advice!

I currently have this plan:
200 daytime minutes
1000 F2F minutes
unlimited evening and weekend after 7pm
CID/VM/2500 texts (value pack)
+ SAF
+ 911 access fee
- $5 credit
= approximately $45

I have a 2 yr contract and the contract is ending mid March 2010.
Is it possible to call in now and ask for a better plan (Someone said 6 months before contract ends)?

I see that you can get something almost exactly the same for $17.50 - 200 daytime, unlimited evening and weekend after 5pm!, CID/VM/2500 texts and no SAF or 911 fee.

Should I call in and ask them if I can get a better plan (and mention the one above for $17.50) or is it too early for this whole 'retention' thing?

[Inno]

Hi, need some advice!

I currently have this plan:
200 daytime minutes
1000 F2F minutes
unlimited evening and weekend after 7pm
CID/VM/2500 texts (value pack)
+ SAF
+ 911 access fee
- $5 credit
= approximately $45

I have a 2 yr contract and the contract is ending mid March 2010.
Is it possible to call in now and ask for a better plan (Someone said 6 months before contract ends)?

I see that you can get something almost exactly the same for $17.50 - 200 daytime, unlimited evening and weekend after 5pm!, CID/VM/2500 texts and no SAF or 911 fee.

Should I call in and ask them if I can get a better plan (and mention the one above for $17.50) or is it too early for this whole 'retention' thing?

Where is that $17.50 plan advertised? Tell me more!

[slowtyper]

Just wondering how you managed to do that. Technically you can't threaten to cancel without incurring massive cancellation charges, so you have no leverage. I'm asking because I'm in a similar scenario (1.5 years into a 3 year plan)

I did it the same way anyone else gets a retentions deal. "Massive cancellation charges" are only $400 max I believe. You are worth more than that to the company. I just said I want to cancel the service unless you can offer a more competitive plan and they jumped. Just be polite to the rep and they can do a lot for you (the retentions rep).

[tamil]

quick question-

my aunt has the unlimited talk plan this was released couple of years ago but now she doesn't really need it anymore. Should we call retention and get a new plan or sell the plan:?:

[gwoo_ca]

Does anyone know if this means that Fido has eased up on the whole: don't offfer any retention deals to garden (no SAF fee) plans?


I did it the same way anyone else gets a retentions deal. "Massive cancellation charges" are only $400 max I believe. You are worth more than that to the company. I just said I want to cancel the service unless you can offer a more competitive plan and they jumped. Just be polite to the rep and they can do a lot for you (the retentions rep).

[Miguel]

I did it the same way anyone else gets a retentions deal. "Massive cancellation charges" are only $400 max I believe. You are worth more than that to the company. I just said I want to cancel the service unless you can offer a more competitive plan and they jumped. Just be polite to the rep and they can do a lot for you (the retentions rep).
just tell them you got a better offer from Rogers and that the Rogers rep you talked to offered to waive all cancellation fees.

[a in yul]

does anyone know the new retentions number for fido? thx!!

[captawesom3]

does anyone know the new retentions number for fido? thx!!

Just call a regular Customer Relations department and tell them taht you were speaking with a retentions rep earlier and want to confirm some stuff, then you'll be transferred

[WHO]

quick question-

my aunt has the unlimited talk plan this was released couple of years ago but now she doesn't really need it anymore. Should we call retention and get a new plan or sell the plan:?:

You're referring to CityFido.
be aware you cannot sell this plan, as TORs are now forbidden.

Secondly, retention won't offer you much, but yes they'll make a standard offer.
just be aware that the plan is then lost forever. There is no going back.

[DaSnipe]

Where is that $17.50 plan advertised? Tell me more!

Read the thread, it's not advertised you need to be a pre-Nov 2008 customer and call retentions to get a deal on your current contract

[a in yul]

Just call a regular Customer Relations department and tell them taht you were speaking with a retentions rep earlier and want to confirm some stuff, then you'll be transferred

didn't work, but the CSR was nice enough to modify my plan as i wanted; thank u fido..!!

[cooldude_89]

200 daytime mins
1000 evening + weekend@7pm-8am
unlimited incoming
call display
no system access fee
free 12 mths 200 txt messages
$25 + tax

lady would not budge on giving me the $50 good will credit that i got offered 10 days ago on a different offer....talked for 54 mins.....almost had a fight.....

althought, fido did agree to give me a $30 goodwill credit after i sign the contract, so i cannot use it towards the phone when i sign the contract (i do have $27 current fido dollars but would have to pay extra out of my own pocket)

do any of know if the futureshop deal for lg neon on a new 2 yr contract (for my sister) for $0 is still active....??? that way my sister can get her lg neon for free....she desperately wants the lg neon

[cooldude_89]

200 daytime mins
1000 evening + weekend@7pm-8am
unlimited incoming
call display
no system access fee
free 12 mths 200 txt messages
$25 + tax

lady would not budge on giving me the $50 good will credit that i got offered 10 days ago on a different offer....talked for 54 mins.....almost had a fight.....

althought, fido did agree to give me a $30 goodwill credit after i sign the contract, so i cannot use it towards the phone when i sign the contract (i do have $27 current fido dollars but would have to pay extra out of my own pocket)

do any of know if the futureshop deal for lg neon on a new 2 yr contract (for my sister) for $0 is still active....??? that way my sister can get her lg neon for free....she desperately wants the lg neon

got the lg neon from futureshop for my sis....$49.99 on a 2yr contract, with a $100 gift card....

[Miguel]

Fido offered me a $15 a month BB plan that included BB messenger, unlm. emails, and 50MB a month. Does anyone know of a 150MB plan that includes BB services?

[parthc007]

Just got off the phone with the loyalty department. Here's what I got:L
200 anytime, 2500 text, call display, enhanced vm, who called, 6 GB data, unlimited incoming, per second billing, no saf, unlimited eve. and weekend at 5.. Only thing missing now is LD, but it will come lol. All this for $64.99

this is with iphone 3gs..also I was a year into my 3 years contract for the iphone. And they made me sign a 3 year term for data. but all in all seems like a good deal

[DaSnipe]

Not bad, I pay a bit less but I have credits on my data plan and Fido charges for CID now. See if you can get a 5$ credit on data if you get a nice rep. I pay 50$ plus tax but have F2F instead of 5pm evenings

[parthc007]

Not bad, I pay a bit less but I have credits on my data plan and Fido charges for CID now. See if you can get a 5$ credit on data if you get a nice rep. I pay 50$ plus tax but have F2F instead of 5pm evenings

yup i have that $5 credit on. See the thing is I need unlimited incoming, which I am paying $10 right now for. But if i get rid of it, I pay almost the same as you 54.99 w tax.

[DaSnipe]

Tell them to credit your UL incoming for you. At first the rep wouldn't give it to me but I called in for another reason and got the retentions rep to credit it since a lot of people have it creditted. I did mine last month since my roomate had it free after credit

[puzoo]

Just got off the phone with the loyalty department. Here's what I got:L
200 anytime, 2500 text, call display, enhanced vm, who called, 6 GB data, unlimited incoming, per second billing, no saf, unlimited eve. and weekend at 5.. Only thing missing now is LD, but it will come lol. All this for $64.99

this is with iphone 3gs..also I was a year into my 3 years contract for the iphone. And they made me sign a 3 year term for data. but all in all seems like a good deal

How did you manage to get transferred to the retentions department if you were already 1 year into your iphone contract? I mean what did you say to them? You can't threaten to cancel since you still have 2 years left on contract :) My boyfriend is in the same situation and they wouldn't transfer him to retentions no matter what he said... and he has been with Fido for ~ 8 years.
Thank you

[DaSnipe]

Tell them that you're getting offered a great corporate deal through Rogers and that you're thinking of cancelling. If you go to Rogers you can cancel your contract (only pay like 100$ ETF instead of 400$) and sign up there so that's one way of going to retentions. Another way is stating that you were talking to retentions last week on an offer and you would like to speak to them again. The first method has always worked for me, depends on the way he talks to them I guess.

[samsonite]

Rogers customer here and I need your guys' opinions please.

My contract expired this past month. However, my credits also expired along with it. I was paying $25/ month total for:
250 mins
evenings after 8pm and weekends free
caller id, voicemail, call forwarding

I called rogers and spoke to a customer relations rep. He told me that i can re-up with rogers min. 1 year to get my credits back. Lately i've been thinking of signing with fido. Do you guys think that if i sign a contract with fido, fido will honour the fact that i've been a rogers customer for 5 years and be willing to give me a good deal? After all they are owned by Rogers.

Any feedback will be appreciated.

[little_asian_angel]

Rogers customer here and I need your guys' opinions please.

My contract expired this past month. However, my credits also expired along with it. I was paying $25/ month total for:
250 mins
evenings after 8pm and weekends free
caller id, voicemail, call forwarding

I called rogers and spoke to a customer relations rep. He told me that i can re-up with rogers min. 1 year to get my credits back. Lately i've been thinking of signing with fido. Do you guys think that if i sign a contract with fido, fido will honour the fact that i've been a rogers customer for 5 years and be willing to give me a good deal? After all they are owned by Rogers.

Any feedback will be appreciated.

nope. You should check the Rogers retention thread.

[ak-47]

the fido retention rep won't give me credit in lieu of a free phone, which phone has the most resale value at the moment ?

[captawesom3]

the fido retention rep won't give me credit in lieu of a free phone, which phone has the most resale value at the moment ?

iphone.

[cyberhunter]

I've called Fido twice and they aren't willing to offer me such a great deal as you all are getting...

After nearly 45 minutes of bargaining, I can only get 200 day time, unlimited incoming, 1000 evening & w/e starting @7pm, 200 txt msg, call display(no VM tho) for a $25+tax 2 years contract...
Not as good as I expect, but at least it's only 2/3 what I'm paying with extra 200 sms. =D

[parthc007]

Tell them that you're getting offered a great corporate deal through Rogers and that you're thinking of cancelling. If you go to Rogers you can cancel your contract (only pay like 100$ ETF instead of 400$) and sign up there so that's one way of going to retentions. Another way is stating that you were talking to retentions last week on an offer and you would like to speak to them again. The first method has always worked for me, depends on the way he talks to them I guess.

+1

thats exactly what I did.

[parthc007]

I've called Fido twice and they aren't willing to offer me such a great deal as you all are getting...

After nearly 45 minutes of bargaining, I can only get 200 day time, unlimited incoming, 1000 evening & w/e starting @7pm, 200 txt msg, call display(no VM tho) for a $25+tax 2 years contract...
Not as good as I expect, but at least it's only 2/3 what I'm paying with extra 200 sms. =D


well I called them and told them that Rogers was offering me a corporate plan for 64.99 for the iphone with 2gb of data, 400 anytime, callid, vm, text, eve and week after 8. Also, a $100 credit to pay towards ecf.

The fido rep offered me 6 gb of data, UL incoming and all the above for a total of $72, which is when I started bargaining rfd style for almost over an hour, trying to get it down to under $60 dollars. After talking to me for 40 minutes or so, I essentially told him that well if you don't bring it down to $60, I am out of here. Right when I am about to hang up, he looks back into the system, does some crap and comes back with the deal i mentioned above. So yea you have to be persistent with what you ask for and if they don't budge, call again.

Also, to get transferred to the retentions department, you can be like I was talking to someone from the loyalty department and got disconnected.. Usually they transfer you without much interrogation.

Good Luck

[ak-47]

iphone.

iphone requires a data plan...so that's not exactly plausible

[samsonite]

nope. You should check the Rogers retention thread.


ya that's i was thinking but wasn't sure.
does anyone know if it's at all possible to get an iphone 3gs without a data plan. i know the original iphone 3g was being offered without one but how about the current one?

[blammy]

Man this is bull... I've been a member with them for nearly a year and I told them my mom has been with rogers for over 7 years and they are willing to give me a better plan and asked if I could get a better deal if I stayed with Fido and the girl is like "even if u want to cancel it u can't since u weren't the one to open the account"

I'm paying like 30 bucks a month for some crap package and I asked if I could get a better package for the same price, like caller ID and shes like "if u want caller ID u have to add an extra 7 dollars a month"

I told them Im gonna get my mom to cancel and they didn't even care... im calling rogers to see if I could get a better deal lol

[CSR]

Man this is bull... I've been a member with them for nearly a year and I told them my mom has been with rogers for over 7 years and they are willing to give me a better plan and asked if I could get a better deal if I stayed with Fido and the girl is like "even if u want to cancel it u can't since u weren't the one to open the account"

I'm paying like 30 bucks a month for some crap package and I asked if I could get a better package for the same price, like caller ID and shes like "if u want caller ID u have to add an extra 7 dollars a month"

I told them Im gonna get my mom to cancel and they didn't even care... im calling rogers to see if I could get a better deal lol

called tour bluff :lol:

[beripari]

My 2yr contract expired in August. When I called in January, I “semi-agreed” to the following (when she saw my expiry date, she said unable to review or receive(?) until after Feb & was supposed to call back – she gave me a reference # so I wouldn’t have any problem. (my previous posts #3401 (pg 227) http://www.redflagdeals.com/forums/showthread.php?t=376936&page=227 & #3486 (pg 233) previously posted http://www.redflagdeals.com/forums/showthread.php?t=376936&page=233


$17.50 for 2 yrs (extended when my current 2yr contract expires in August)
$19.77 monthly bill (all inclusive with tax)

200 mins
unlimited e/w after 5pm
+ $10 Value Pak (VM, CD, 2500 txt)
+ $10 monthly credit
AND, a new Free Motorazr V3 "classic" –I didn’t ask for a phone, she offered me one

I wasn’t’ happy with the phone offer, life got busy & I never got around to calling back before my contract expired.
So, I called back (twice in the last few days). First guy told me not to take my time cause the offer could be discontinued anytime. He offered me the Motorola 6W for $50 – I only have $9 FIDO but they’ll cover the difference. Said I’ll think about it.

I called back & renewed my contract with the above terms but selected a Samsung SGH F266 instead (while I checked out the other phones; will post separately) – have 15 days or 30 mins usage to return. “Solomon” was fabulous & very information about my changing needs & various scenarios – an entire hour on the phone! AND, when I renewed, he said “ we’re currently offering perks for renewing”! There was entire list, ie, $30 FIDO dollars; 2 mos unlimited local calls, 50 mins long distance for 3 mos; lots of other “minute-related” ones which are useless to me since I don’t use alot of minutes. So, instead, we upgraded the $10 value pack to the $15 value pack which included 1000 pictures – a feature I use alot. Final contract agreement:

2yr contract
200 mins
unlimited e/w after 5pm
+ $15 Value Pak (VM, CD, 2500 txt, 1000 pictures)
+ $15 monthly credit
AND, a Samsung SGH-F266 ($9 fido dollars; they cover the rest)
$17.50 plan + tax (no SAF/911)

total: $19.77 monthly bill (all inclusive with tax)

[beripari]

Re my post above, I checked out 3 phones - in case I want to "change" when my Samsung SGH-F266 arrives. The guy @ the Fido store had owned both a Moto Z6W & Samsung & said lots of technical issues with the Moto, system keeps crashing - he uses his Samsung now instead - says its has a much better operating system; I was also considering the LGNeon TE365: "mixed reviews"; technical issue very early on, especially because of the constant sliding in/out; I reallin didn't like it after seeing it anyways.

Reason I originally chose Samsung was cause of the A2DP feature on the Bluetooth - we just bought a new car w/bluetooth.

No doubt opinions will vary but just wanted to share this info. Happy to have additional input - still have 15 days (or 30 mins) to change my mind once the phone has been received (hopefully early next week)!

[DaSnipe]

You did good, most people can't even get the 10$ value pack creditted let alone the 15$ value pack. Good job! I'm happy
with my 25$ plan, I get my F2F and ul incoming

[DaSnipe]

Btw my friend has that Samsung, she likes it a lot, it's a good "dumbphone"

ps random rant, I can't edit posts on the mobile site, boo!

[beripari]

Btw my friend has that Samsung, she likes it a lot, it's a good "dumbphone"

ps random rant, I can't edit posts on the mobile site, boo!

whats a "dumbphone"?

[thl0103]

Hello all~
I was hoping to get some advice from experts here.
my current contract expires in just under three months.
and I am interested in getting an handset upgrade to an iphone 3GS.
Below is detail of my current plan.

$17.50
-200 weekday minutes
-Unlimited Evenings/Weekends start 5pm
+
$11.00
-Value pack (voice and caller ID)
-125 text messages
+SAF
------------------------------------
$40.00


I do realize from the reading that I need to add a data plan, but I'm not a
big data user, because my work has wi-fi everywhere.
Anywas, what are some things/perks I can request retention reps in order to get an iphone 3G or 3GS(16gb) + the lowest monthly bill possible.
and for the cost of iPhone i have about $200 Fido dollars.
Thanks

[little pig]

Hope someone knows this could tell me .

After negotiation, Fido offer me the 17.5plan +2 years CID free. But I only need it for one year. And when I ask about transferring contract to someone in the future, they said that I can only transfer number but not contract.

Is this true? But why I still see ads about transferring contract?

Anyone knows if there is a one year contract?

Thanks.

[lofony]

Hope someone knows this could tell me .

After negotiation, Fido offer me the 17.5plan +2 years CID free. But I only need it for one year. And when I ask about transferring contract to someone in the future, they said that I can only transfer number but not contract.

Is this true? But why I still see ads about transferring contract?

Anyone knows if there is a one year contract?

Thanks.


Well what they meant is you can transfer the number but not the plan.

In your case when transferring your plan to someone else, the person who take over your plan will not be able to get the same deal you are having right now.

Plan will be asked to change to current market options in order to continue your existing contract!

[DaSnipe]

whats a "dumbphone"?

I meant a feature phone or non-smartphone, sorry, it's not a dumbphone, lol, terrible terminology, was trying to be quick

@th130

You can keep your plan, but the lowest I think you'll be able to get away with is the 15$ retentions data plan, if they offer it to you. It's only 150mb I think, which should be enough if you have wifi everything.

Lowest monthly plan would be 17.50 + 11 (you can try to get the 10$ retentions value pack which gives 2500 txt and then ask for credits after) and then 15$ for data = ~46 with tax I think

[onlyosh]

Hi Guys,
Thanks to the posts I red, this is what I got out of Fido retention:
200 day time minutes
nights and weekends unlimited starting at 5pm
No system access fee/no 911 fee
$17.5
+Iphone Value pack:
2500 text messages anywhere in Canada
Visual voice mail
Call display plus the who called
for $15
Credit $15 for the remaining period of my contract.
+30 6gb Data
all for $47.5
With the taxes thats $53.62. I used to pay about $92 for something not as good as this.
I took me less than 10 min of talking to them to get all this.
All you have to do, tell them you want to cancel your plan, they will tell you that you must pay $20 / month (min of 200 max of 400). You act as if you don't care that you know all of this. Then once transfered to retention. You tell them straight ahead that you don't have time to waste on the phone and that you got an offer from Rogers (state the details of the plan, I basicly dictated them that plan). The agent will check and come back to you most probably offering you the plan because THEY DO OFFER IT.
I hope that helps :)

[markj]

Btw my friend has that Samsung, she likes it a lot, it's a good "dumbphone"

ps random rant, I can't edit posts on the mobile site, boo!

ive got one bnib im selling...

[markj]

I meant a feature phone or non-smartphone, sorry, it's not a dumbphone, lol, terrible terminology, was trying to be quick

@th130

You can keep your plan, but the lowest I think you'll be able to get away with is the 15$ retentions data plan, if they offer it to you. It's only 150mb I think, which should be enough if you have wifi everything.

Lowest monthly plan would be 17.50 + 11 (you can try to get the 10$ retentions value pack which gives 2500 txt and then ask for credits after) and then 15$ for data = ~46 with tax I think

you might be able to get a $5 credit towards the $15 150 mb data plan as i was able to...been with fido since 2000 though...

[trunkspace]

Just got off the phone with the loyalty department. Here's what I got:L
200 anytime, 2500 text, call display, enhanced vm, who called, 6 GB data, unlimited incoming, per second billing, no saf, unlimited eve. and weekend at 5.. Only thing missing now is LD, but it will come lol. All this for $64.99

this is with iphone 3gs..also I was a year into my 3 years contract for the iphone. And they made me sign a 3 year term for data. but all in all seems like a good deal

I got offered:
$17.50 (200 anytime, E/W at 5PM)
$10.00 (VM, EVM, Namedisplay, 2500 texts)
$30.00 (6GB Data)
$10.00 (Unlimited incoming)
-$10.00 (credit for 6GB data on 3 year term)
$57.50 + tax --- so if you meant $64.99 with taxes, i guess that's the same offer (depending on the tax in the province you're in) -- otherwise, you can do slightly better, so try again

I have a couple of offers pending on my account, but that's one of the better ones!

Keep us updated on your progress

[henrycao8]

I just called in and did some modification to my plan, so my new plan is:

400 daytime min
unlimited incoming
unlimited weekend/evening starting at 5pm
CD/VM/2500 textmessages
6GB Data
No system access fee or 911 fee

Total come to = $57.50 before tax

I am interested to get a new line with Fido on the $17.50 retention plan (200 min one), but they told me that won't be available to me because they said "new line = new phone number = new plan = regular plan". Anyway to bargain with them? I mean, I have a pretty decent retention plan with them already, so why cant I have another one? I am willing to sign another contract with them for the new plan and lock myself in for 3 years.

[wewillsee]

I got offered:
$17.50 (200 anytime, E/W at 5PM)
$10.00 (VM, EVM, Namedisplay, 2500 texts)
$30.00 (6GB Data)
$10.00 (Unlimited incoming)
-$10.00 (credit for 6GB data on 3 year term)
$57.50 + tax --- so if you meant $64.99 with taxes, i guess that's the same offer (depending on the tax in the province you're in) -- otherwise, you can do slightly better, so try again

I have a couple of offers pending on my account, but that's one of the better ones!

Keep us updated on your progress

I got the exact same plan, except I don't really need the $10 Unlimited incoming. So my monthly bill comes out to $47.50+tax around $53. Not that bad of a deal actually.

[DaSnipe]

I just called in and did some modification to my plan, so my new plan is:

400 daytime min
unlimited incoming
unlimited weekend/evening starting at 5pm
CD/VM/2500 textmessages
6GB Data
No system access fee or 911 fee

Total come to = $57.50 before tax

I am interested to get a new line with Fido on the $17.50 retention plan (200 min one), but they told me that won't be available to me because they said "new line = new phone number = new plan = regular plan". Anyway to bargain with them? I mean, I have a pretty decent retention plan with them already, so why cant I have another one? I am willing to sign another contract with them for the new plan and lock myself in for 3 years.

I tried when I was adding a line, I got nowhere, because retentions doesn't work on adding lines only modifying existing ones. Maybe you can add a line then try to get retentions to change it later, but I couldn't manage that either. All I managed to get was a 10$ credit on one of the new "garden" plans, which wasn't bad but nothing special like the 17.50 plan

[veggie]

Hope someone knows this could tell me .

After negotiation, Fido offer me the 17.5plan +2 years CID free. But I only need it for one year. And when I ask about transferring contract to someone in the future, they said that I can only transfer number but not contract.

Is this true? But why I still see ads about transferring contract?

Anyone knows if there is a one year contract?

Thanks.
There is no one year contract. But I got the loyalty plan without contract and I don't have to phone Fido every year to ask for credit.

$25 plus taxes, no SAF, no contract.
200 minutes
1000 minutes E&WE 7pm
UL incoming
CID

[Inno]

There is no one year contract. But I got the loyalty plan without contract and I don't have to phone Fido every year to ask for credit.

$25 plus taxes, no SAF, no contract.
200 minutes
1000 minutes E&WE 7pm
UL incoming
CID

What does "loyalty" mean? Can anyone get this?

[DaSnipe]

What does "loyalty" mean? Can anyone get this?

I don't think you need to sign a contract to get loyalty plan, however you need to be a pre-Nov 08 Fido customer to be eligible for those loyalty plans.

[Jay Hova]

I don't think you need to sign a contract to get loyalty plan, however you need to be a pre-Nov 08 Fido customer to be eligible for those loyalty plans.

If you don't mind me asking, there is loyalty because you pay the SAF right?

Something tells me Fido is very reluctant to offer me any discounts (callerID) for having 3 lines...two lines are post-Nov 8th plans.

[DaSnipe]

Not necessarily, you can talk to the retentions reps and get the credit for it. (as some people have above) but you won't get a really sweet retentions plan without a contract with the pre Nov 08 account. Your post Nov-08 plans won't be eligible for any loytalty because they aren't SAF plans to begin with

[Inno]

Not necessarily, you can talk to the retentions reps and get the credit for it. (as some people have above) but you won't get a really sweet retentions plan without a contract with the pre Nov 08 account. Your post Nov-08 plans won't be eligible for any loytalty because they aren't SAF plans to begin with

Does pre-Nov 08 account include pay-as-you-go accounts?

[thalux]

I don't think you need to sign a contract to get loyalty plan, however you need to be a pre-Nov 08 Fido customer to be eligible for those loyalty plans.

I've been with fido since 2001 but switch to the new garden plan this march 2009 do I still qualify for loyalty plan?

[S.Chan]

Does pre-Nov 08 account include pay-as-you-go accounts?

No.

I've been with fido since 2001 but switch to the new garden plan this march 2009 do I still qualify for loyalty plan?

Also, no.

[DaSnipe]

I've been with fido since 2001 but switch to the new garden plan this march 2009 do I still qualify for loyalty plan?

I'll have to disagree with S.Chan above because I made this same mistake in March also but then switched to a Loyalty plan since I was a pre- Nov 2008 customer on a 3yr contract. Of course YMMV but because it's up to the discretion of the CSR/Retentions rep, talking to retentions should get you at least a loyalty plan if you're on contract.

[sttryffe]

How much are you paying for your data? Your plan is amazing!!! Wondering if you can break it down a bit!


I tried when I was adding a line, I got nowhere, because retentions doesn't work on adding lines only modifying existing ones. Maybe you can add a line then try to get retentions to change it later, but I couldn't manage that either. All I managed to get was a 10$ credit on one of the new "garden" plans, which wasn't bad but nothing special like the 17.50 plan

[Geist]

Just two weeks I started my Fido cell account clocked at 25 dollars per month (100 min, unlimited txt etc.).

I called retention today saying I wanted to cancel my account so what they did was they upgraded my plan to 35 dollars per month and gave me 10 dollars credit so same price as before but better plan.

Not bad getting 10 dollars credit within 2 weeks of cell phone account start :lol:!

[bowmah]

Recently, it looks like this is one of the better plans offered through retention.

200 min anytime - $17.50 (E/WE free after 5 pm)
EVM + Call Display + Unlimited Text - $10
Unlimited Incoming - $10
6 Gig Data - $30
Total :$57.50 (credit of $10)

After reading the last 2 months of plan, it looks like it is possible to get a $10 credit for voice + $5 credit for data when you go 6 GB and all the stars line up perfectly. For those with the above plan, has anyone been able to get a $15 credit to beat the $57.50 and get it for $52.50? It is possible, just wondering how many lucky users got it.

[DaSnipe]

How much are you paying for your data? Your plan is amazing!!! Wondering if you can break it down a bit!

I have a 50$ plan that beats the bowmah plan above, it's based on the old 25$ retentions plan instead of the 17.50 EPP, but it should be doable with the 17.50 EPP plan it's just that it'll be 2.50 so 52.50

Line 1 (Pre November 2008 plan)
25$ Retention plan (the one before August that included CID, now they don't)
200 Daytime
UL Eve/Weekends @ 7pm
Free 2500 txt
Free VM/CID
No SAF/911
UL Incoming = 12$
Credit for UL incoming = -12$ (it doesn't matter if the incoming is 10$ or 12$ you should be able to get it credited)
6gb Data plan = 30$
Data Credit = -5$ (Some people get 10$ data credit, I wasn't able to push that yet)

Total for Line 1 = 50$ + tax

Line 2 (July 09 added
25$ new plan,
100 DT
UL Eve/Weekeneds/Text
10$ Valuepack
Monthly 10$ credit for value pack

Total for Line 2 = 25$ + tax

Some people on Howardforums do a bit better but I'm happy with my credits, 5$ data and 12$ for the unlimited incoming is nice

[DarkAbyss]

Hey,

I just got my first actual bill after negotiating with retention and it's unusual. My plan was stated at $55 a month but I have only been charged $48, did the person who made my plan make a mistake (good for me) or is it like a promotion (e.g., sign a new contract get 3 months of CID free, etc...)? I was never told I would be getting a credit for Voice Msg w/Inst. Reply, is everyone else getting this?

200 / Unl. E/WE + F2F 25.00
Credit: Monthly credit $10 -10.00
Credit: Monthly credit $7 -7.00
Unl. incoming local calls 10.00
Enhanced Voice Messaging-EN 7.00
Credit: Cr. - Voice Msg w/Inst. Reply -7.00
Internet option / 6 GB 30.00
Tethering Access 0.00
Call Display w/Name Display 0.00
2,500 text messages 0.00
Total before taxes: $48.0

[markj]

Recently, it looks like this is one of the better plans offered through retention.

200 min anytime - $17.50 (E/WE free after 5 pm)
EVM + Call Display + Unlimited Text - $10
Unlimited Incoming - $10
6 Gig Data - $30
Total :$57.50 (credit of $10)

After reading the last 2 months of plan, it looks like it is possible to get a $10 credit for voice + $5 credit for data when you go 6 GB and all the stars line up perfectly. For those with the above plan, has anyone been able to get a $15 credit to beat the $57.50 and get it for $52.50? It is possible, just wondering how many lucky users got it.

i got the $5 data and $10 voice credits but with a 150 mb data plan and similar voice plan i posted a few pages back...

[freestuff]

does anyone know how long i have to wait until i can negotiate a retention plan for a new phone line? i currently have the crappy $20/ month 50 minute weekday, u/l weekend evenings :(

[bowmah]

I have a 50$ plan that beats the bowmah plan above, it's based on the old 25$ retentions plan instead of the 17.50 EPP, but it should be doable with the 17.50 EPP plan it's just that it'll be 2.50 so 52.50

Line 1 (Pre November 2008 plan)
25$ Retention plan (the one before August that included CID, now they don't)
200 Daytime
UL Eve/Weekends @ 7pm
Free 2500 txt
Free VM/CID
No SAF/911
UL Incoming = 12$
Credit for UL incoming = -12$ (it doesn't matter if the incoming is 10$ or 12$ you should be able to get it credited)
6gb Data plan = 30$
Data Credit = -5$ (Some people get 10$ data credit, I wasn't able to push that yet)

Total for Line 1 = 50$ + tax

Line 2 (July 09 added
25$ new plan,
100 DT
UL Eve/Weekeneds/Text
10$ Valuepack
Monthly 10$ credit for value pack

Total for Line 2 = 25$ + tax

Some people on Howardforums do a bit better but I'm happy with my credits, 5$ data and 12$ for the unlimited incoming is nice

First of all, it's not my plan. Secondly, there is a difference by the way, your plan starts at 7pm (the one with CID) and not 5 pm (with no CID). You do have a great plan but it's not the exact one that was posted.

[DaSnipe]

does anyone know how long i have to wait until i can negotiate a retention plan for a new phone line? i currently have the crappy $20/ month 50 minute weekday, u/l weekend evenings :(

You can't negotiate a retention plan for a new phone line, especially if it's a post Nov 08 plan on the new Fido plans. You can maybe ask for a credit or free value pack.

@ bowmah, I didn't mean I had your plan exactly, sorry if I wrote it that way. We both have tradeoffs (I have 7pm Evenings, but F2F, which is more valuable IMO) but I pay 2.50 less, all depends on your needs

@Darkabyss

Seems like you're getting the 7$ credit for CID but then still having CID being billed at 0.00. After July the 25$ retentions package wasn't supposed to have CID included so that's why you got the 7$ credit, but then you had it still billed as 0$. You have a 10$ credit for UL Inc, and another for VM. If it stays like that then you're better off than me by 2$ a month, lol

[ai_c]

Those agents who make the outbound calls, are they from the loyalty dept? I am curious as they have tried to call me twice already but wasn't available. They told my husband that they have some sweet deal for me (the lines are under my name).

[Geist]

Those agents who make the outbound calls, are they from the loyalty dept? I am curious as they have tried to call me twice already but wasn't available. They told my husband that they have some sweet deal for me (the lines are under my name).

no those are the annoying customer service people who makes commission by giving out new plans.

[ai_c]

Thanks for the quick reply Geist. Good to know.

[gocolts]

does anyone know how long i have to wait until i can negotiate a retention plan for a new phone line? i currently have the crappy $20/ month 50 minute weekday, u/l weekend evenings :(

I got an Iphone refurb in June. I called to ask for a better price and I got $5 off the value pack and $5 off of data....still paying regular price for the minutes.....

[professionaldude]

I called in for Iphone and settled on
2 years contract
200 min anytime
100 Evening's/weekends
Unlimited Incoming
Call Display
I didn't get any phone as I was interested in Iphone which they won't budge without Data plan so, I end up getting $100 credit
Total: $20 plus tax =$22.60

[tungx2]

anyone got plans that include fido 2 fido and/or fido to rogers?

haven't seen any success lately about those plans.

[rrai]

This is the plan I have been offered not quite sure it is good or not.
$25 - For Unlimited Incoming/200 Min/1000 Evening and Weekend starting at 7
$11 - Value Pack (Caller Id, Voice Mail, 125 text messages)
$6.95 - (SAF)
$5 - Can/US Long Distance
$20 - Credit per month

Can anyone guide me is it a good plan?

[Matryx]

My 3 yr contact is ending in November. My current plan is
200 day time minutes
1000 fido to fido
Unlimited evenings/weekends
100 txt msg
$7 credit for Caller ID
and another $5 credit
total I'm paying is around $25 taxes in

I been hearing about two new providers coming to Canada at the end of 2009. I was wondering if I should lock in another contract now or just wait it out and see how the competition turns out. I really need a new phone since it keeps dropping calls and freezing.

[Kyrazion]

Hi, I've been with Fido for 3 years now, and the retention plans are an option I want to have to save some money. I'm just wondering about how to go on about getting these, such as what to say etc as I find myself a bit nervous to call in not knowing what to do :o

[anothrgirl]

anyone got plans that include fido 2 fido and/or fido to rogers?

haven't seen any success lately about those plans.

first time calling in today...just got a cheaper version of my plan and 2 hrs earlier for evenings and weekends.

200 DT
unlimited network calling F/F, F/R
unlimited evenings and weekend from 5
caller ID
=31

it's not that great but i am planning to switch to a Bell employee plan...just riding out the expensive ECF right now, might as well save a couple dollars a month! the rep said they no longer offer unlimited network through CS because I had gotten it through a sign up promo.

[ngold]

anyone got plans that include fido 2 fido and/or fido to rogers?

haven't seen any success lately about those plans.

I didn't ask for fido 2 fido but my $25 plan (200DT, 1000EW, CD, VM, 1000TXT) automatically includes it.

[linds07]

Just renewed my plan, here's what I got:
200 DT
1000 E/W starting at 7
Unlimited incoming
caller ID
200 texts
=25 + tax (no SAF/911)

I was also looking at the iPhone plans and ended up getting the cheapest data plan ($15 for 150mb) with a $5 credit for 12 months. I'll be using my phone in a lot of wifi areas, but I'm still wondering how far will my 150mb go?

[markj]

Just renewed my plan, here's what I got:
200 DT
1000 E/W starting at 7
Unlimited incoming
caller ID
200 texts
=25 + tax (no SAF/911)

I was also looking at the iPhone plans and ended up getting the cheapest data plan ($15 for 150mb) with a $5 credit for 12 months. I'll be using my phone in a lot of wifi areas, but I'm still wondering how far will my 150mb go?

i pretty much have the same plan but with voicemail and the $5 credit for the whole contract...

150mb is ok for googlemaps, email, surfing, some voip calling but not ideal if you stream video/audio or download files...not exactly sure how much more data iphone would use as i have a nokia e71

[helphelp911]

just off the phone with retention.
he offer me

200 DT
1000 E/W @7pm
unlimited networking calling
unlimited Incoming
Caller ID
No SAF/911

$20 + tax

i keep asking him to give me either 100+ txt messages or E/W start @ 5 or 6 but no go. should i take this plan??

[professionaldude]

just off the phone with retention.
he offer me

200 DT
1000 E/W @7pm
unlimited networking calling
unlimited Incoming
Caller ID
No SAF/911

$20 + tax

i keep asking him to give me either 100+ txt messages or E/W start @ 5 or 6 but no go. should i take this plan??

It's a decent plan. You might just take it.
Is is with 2 year contract and did they offer you a phone?

[smuncky]

I been hearing about two new providers coming to Canada at the end of 2009. I was wondering if I should lock in another contract now or just wait it out and see how the competition turns out. I really need a new phone since it keeps dropping calls and freezing.

i'd wait until WIND mobile launches in november. they'll have better phones and hopefully better plans. i know that's what i'm waiting for.

[lofony]

i'd wait until WIND mobile launches in november. they'll have better phones and hopefully better plans. i know that's what i'm waiting for.

Heard that the frequency band they are using is not common ones..... Let us wait and see.

[S.Chan]

Heard that the frequency band they are using is not common ones..... Let us wait and see.

Yes, they'll be using the AWS 1700 band for their 3G network. This band is also used by T-Mobile in US.

[Inno]

Yes, they'll be using the AWS 1700 band for their 3G network. This band is also used by T-Mobile in US.

So that means none of our current phones will work? I have a bit of $ invested in GSM phones...

:(

[qwerqwer]

Hi all,

I dialed 611 on my fido yesterday. Told the rep I wanted to cancel the plan. He didn't tsfr me, instead, he offer me the regular $17.xx retention plan and the regular $25 retention plan with free call display. Does the agents at 611 handles retention requests? Or do I need to request to cancel the plan more firmly so that I get directed to the real retention department?

[4flava]

Hi all,

I dialed 611 on my fido yesterday. Told the rep I wanted to cancel the plan. He didn't tsfr me, instead, he offer me the regular $17.xx retention plan and the regular $25 retention plan with free call display. Does the agents at 611 handles retention requests? Or do I need to request to cancel the plan more firmly so that I get directed to the real retention department?

Apparantly some do.. back then when I was calling in to negotiate the rep said that he was indeed from retentions department.

[416chicken]

so when u ask for credit (lets say 10 dollar) that means, its 10 dollar less for the monthly billing for the whole contract term?

[raniosman]

So this is what I got. I told the CSR to put it as a note while I think about it.

$35 (so $39 with tax?) 2yr
400 day time minutes
unlim e/w 7pm
unlim local f2f
voice/call/name display
unlim incoming
2500 txt, no saf

What do you guys think? accept? I'm pretty sure I won't be using all 400 day minutes... not even 200min... can I have her lower it to 200min with a -$5 taken off actual price?

[okevino]

been fido customer for 3+ years.
signed 3 more years in april to get an iphone.
so. i guess retention plan is not for me since i already renewed my contract?

[danyo]

been fido customer for 3+ years.
signed 3 more years in april to get an iphone.
so. i guess retention plan is not for me since i already renewed my contract?

Yep, you won't have any leverage.

[tungx2]

My contract still has another 2 years. 1 year done already.

In terms of negotiating, should I say I found a great deal at rogers?
since switching from fido to rogers shouldn't have any cancellation fees after 1 year right?

[qwerqwer]

Dialed 611 again, this time I insist on canceling, they tsfred me to the cancellation (retention) department.

I currently have a city fido plan , vm, and CD for $49 + GST + PST, No SAF.

After some talking, I changed to the following:
200min
UL F2F
CD/VM/2500txt
UL wk/eve @7pm
and city fido free for 3months.

$25 + GST + PST

wouldn't offer me UL incoming.

[Rebel_lord]

I just got off the phone with a rep and greatest guy ever! Hooked me and my gf up with an awesome plan

I went from:
200 Mins
Unlimited W/E @ 7 pm
CID/VM
2500 Txt
100 LD minutes to US/Can
$25 + 911 fee + tx

I ended up getting:

200 Mins
Unlimited W/E @ 5 pm
CID/VM
2500 Txt
Free Fido to Fido (Canada wide) [I could have substituted it for 1000 LD minutes but unlimited calling to my gf is much better]
$17.50 + 911 fee + tx

Plus I have the 6 gigs for $30. So my total bill is just a little over $53

Thanks man if you're reading this.

[ngold]

been fido customer for 3+ years.
signed 3 more years in april to get an iphone.
so. i guess retention plan is not for me since i already renewed my contract?

You can try. They might hook you up with a retention plan since you've been with them for so long. I got mine after I already signed a 2 year contract.

[Silk_3]

I currently have the:
$25 plan
- 200 daytime
- cd/vmail
- evenings at 5
- 2500 sms
plus another $10 option for 1000 CAD long D

except i wanted to add the $15 bb email plan
the guy said he couldn't give it to me any cheaper because i have too many credits on my account to begin with, is he lying or telling the truth? or should i try my luck with another rep?

[zend]

I tried my luck with negotiating a better deal from my pre exisiting plan as I always went over in everday minutes. Anyways I managed to get the following:

400 Anytime Minutes
Unlimited Evenings and Weekends starting at 5pm
Caller ID
WhoCalled
Visual Voice Mail
Unlimited Text Messages
6GB Data Plan
No system access fee
No 911 fee

All for a grand total of $62.30 including taxes.

I think it is a decent deal as I have been known to have weak negotiating skills.

[newfbc]

I tried my luck with negotiating a better deal from my pre exisiting plan as I always went over in everday minutes. Anyways I managed to get the following:

400 Anytime Minutes
Unlimited Evenings and Weekends starting at 5pm
Caller ID
WhoCalled
Visual Voice Mail
Unlimited Text Messages
6GB Data Plan
No system access fee
No 911 fee

All for a grand total of $62.30 including taxes.

I think it is a decent deal as I have been known to have weak negotiating skills.

I was just told by retentions that there's no way they can still add the 6gb data.. expired on the 15th.

Ron.

[zywan0124]

I just called the fido, there are three months left on my contract, the best offer they gave me is:
$17.5-epp plan(200 dt, ul e/we @5pm)
$11-vm/cd/125txt (I thought it was 2500, sorry)
with $5 cr
with no saf
with 2 yrs contract
with NO phone(I need to get it for retail price)
which is 23.5+tax
should I take this plan? but I'm thinking get a new phone

[kckwok]

3months left to contract, threatened to switch to Rogers got:
200 daytime
unlimited evenings weekends @5
2500 text, voicmail caller id whocalled
150mb of data
no saf or 911
unlimited incoming free for first two years then $10 after that
iPhone 3gs for $199
$42.50 then $52.50 after two years
3yr contract
I have the first generation iPhone and I can barely use up to 100mb a month so the 6gb data option is not for me and I save about $15 a month and I do a lot of Internet browsing but I stay away from YouTube unless I have wifi

Did anyone get the iPhone 16gb 3gs for less than $199? They won't move on the price for me for the phone... Thx

[uglyguy]

i just called in with cancellation request with 2 months left in my 3 yr contract. TElling them I am switching carrier with the below offer (copy from the above poster, thank you):

$17.5-epp plan(200 dt, ul e/we @5pm)
$11-vm/cd/2500txt
with $5 cr
with no saf
with 2 yrs contract
with NO phone(I need to get it for retail price)
which is 23.5+tax

Fido said: SORRY, UNFORTUNATELY, we can match that. if you like to continue to cancel please let us know 30 days ahead with $40 per line.

Suck

[uglyguy]

spelling ... Fido said: WE CAN'T MATCH THAT.

[Sergio]

You can edit your original post :idea:
S

spelling ... Fido said: WE CAN'T MATCH THAT.

[Sergio]

Guys,

I already have 2 phone plans from Fido, and need to get 3 new plans.

I notice it is easier to negotiate if you are a customer. Can you help me with getting the best options for 3 new phone lines?

My current plan is:

25$ + tx

Free BB Pearl
Free incoming
Free vm/call forward/call display
NO crtc charge
200 min
free weekends, evenings from 7pm
fido to fido

LMK, how I can get equal or better on 3 new plans.

Thanks...
Sergio

[beripari]

i just called in with cancellation request with 2 months left in my 3 yr contract. TElling them I am switching carrier with the below offer (copy from the above poster, thank you):

$17.5-epp plan(200 dt, ul e/we @5pm)
$11-vm/cd/2500txt
with $5 cr
with no saf
with 2 yrs contract
with NO phone(I need to get it for retail price)
which is 23.5+tax

Fido said: SORRY, UNFORTUNATELY, we can match that. if you like to continue to cancel please let us know 30 days ahead with $40 per line.

Suck

They probably recognized that as ther OWN plan! You might have had better luck if you actually quoted a real COMPETITORS plan!

[416chicken]

what if when u ask to cancel your contract and they cancel it. Can u get back the contract or do u have to renew it?

[uglyguy]

They probably recognized that as ther OWN plan! You might have had better luck if you actually quoted a real COMPETITORS plan!

honestly, competitors plan is hard to compete with Fido.

[Wassifdurrani]

i got
25$/month
350 daytime
unlimited evenings and weekends
fido to fido
unlimited incoming
2500 text msgs'
voice mail
called id
system access fee included
singed for 3 years

[Inno]

i got
25$/month
350 daytime
unlimited evenings and weekends
fido to fido
unlimited incoming
2500 text msgs'
voice mail
called id
system access fee included
singed for 3 years

Excellent!

Did they give you a HUP? I.e. new phone since you were signing for 3 years? Or did they give you some kind of credit instead?

[jz2008]

Just called Fido
Here is what i got

200 day mins
1000 eve/weekend
unlimited incoming call
CID
No system/911

for $15 +tax

2 year contract
use fido dollar toward the samsung phone


I am wondering if I should take the iphone, (CSR told me I need to get a data plan $15 for 150mb or $25 for 500mb, if I cancel the data plan, will be charge $300???)

Any suggestions? 2yr or 3yr with iphone

[uglyguy]

everyone gets good deal when they called in ...

must be my luck when they said they can't match what i am asking for ...

[karohe]

I have $25 retention plan+6GB data plan.
I recently upgraded to iphone 3GS and installed skype for iphone. Skype is great, since you can use it over 3G (as well as WiFi). With $2.95 per month you will get unlimited call to US&Canada.
I want to change my voice plan to lower the monthly bill. Is there any retention voice plan with unlimited incoming and all other features and fewer daytime minutes?

[interline]

Just called Fido
Here is what i got

200 day mins
1000 eve/weekend
unlimited incoming call
CID
No system/911

for $15 +tax

2 year contract
use fido dollar toward the samsung phone


I am wondering if I should take the iphone, (CSR told me I need to get a data plan $15 for 150mb or $25 for 500mb, if I cancel the data plan, will be charge $300???)

Any suggestions? 2yr or 3yr with iphone

Are you kidding me!? everytime I ask about the 150mb data plan, I'm told it doesn't exist!
Are they offering you the 16g iphone 3GS?
does anyone know if they are 'in stock' yet?
I'm going to try for a retentions deal soon i think. I've been out of a contract for years..
I have 90 fido dollars, think they'll let me apply it to the iphone?

That is a pretty sweet deal for the voice part.. no VM?

[interline]

I have $25 retention plan+6GB data plan.
I recently upgraded to iphone 3GS and installed skype for iphone. Skype is great, since you can use it over 3G (as well as WiFi). With $2.95 per month you will get unlimited call to US&Canada.
I want to change my voice plan to lower the monthly bill. Is there any retention voice plan with unlimited incoming and all other features and fewer daytime minutes?

I've never used Skype, but I call across Canada quite a bit.
For $2.95 a month it'd be worth it.
Do Skype calls use a lot of mb(data)? would I NEED to have a 6gb data plan, or would a smaller one be fine?

[karohe]

I have just started using skype. Usually I use 200mb of data. let's see how much I'll use in my next bill.

I've never used Skype, but I call across Canada quite a bit.
For $2.95 a month it'd be worth it.
Do Skype calls use a lot of mb(data)? would I NEED to have a 6gb data plan, or would a smaller one be fine?

[bowmah]

I have $25 retention plan+6GB data plan.
I recently upgraded to iphone 3GS and installed skype for iphone. Skype is great, since you can use it over 3G (as well as WiFi). With $2.95 per month you will get unlimited call to US&Canada.
I want to change my voice plan to lower the monthly bill. Is there any retention voice plan with unlimited incoming and all other features and fewer daytime minutes?

I thought Skype was only over Wifi due to some regulations. I was under the impression that Skype only works over 3G on jailbroken phones?

[ice8]

I currently have a phone with Fido however its not on contract. However I was planning to get iphone on contract with fido but if i do then i will have to get a data plan with their calling plans.
$35: 350 anytime, unlimted E/W, unlimited messages
$25: for 500 Mb of Data.
that with taxes would reach around 67.80.

However if i choose their other calling plan which is
$25: 100 minutes, unlimited E/W, 50 sent messages, unlimited recieving.
then around $55

Should i sign up in store and then try to get better minutes and pricing on their voice plans, or get better minutes/pricing and then sign up?

[NiHaoMa]

I got the $17.50 EEP plan but when my bill comes, it ends up being more.

Here is my plan:
200 Miniutes/Unlim Eve @ 5PM - $17.50
Unlim Incoming - $10
Value Pack - $10

The Unlimited Incoming and Value Pack were throw-in's but I dont actually get the full $20 credit. I end up getting a credit of $17.50. What can I say to them to get the full credit that I am suppose to get? Since my plan is now actually $20 + taxes instead of the $17.50 they had promised me.

[karohe]

I thought Skype was only over Wifi due to some regulations. I was under the impression that Skype only works over 3G on jailbroken phones?

I'm not sure whether you need to jailbreak the iphone, but it is what I did. and as far as I know, jailbreaking doesn't void the warranty.

Eventhough unlimited calling using skype is great, however there is a problem. Skype is not a multitask app. Therefore, everytime another app pushes a message (i.e., battery warnings, another call, ...) it drops the call.

[Hoosier Daddy]

I got the $17.50 EEP plan but when my bill comes, it ends up being more.

Here is my plan:
200 Miniutes/Unlim Eve @ 5PM - $17.50
Unlim Incoming - $10
Value Pack - $10

The Unlimited Incoming and Value Pack were throw-in's but I dont actually get the full $20 credit. I end up getting a credit of $17.50. What can I say to them to get the full credit that I am suppose to get? Since my plan is now actually $20 + taxes instead of the $17.50 they had promised me.

Yeah I had the same problem when my last contract started. What it comes down to is that they have some sort of restriction on credits being more than your base plan. I think their system can't apply it on a month to month basis. So they can only credit you your base plan which is 17.50. The rest you need to ask them to give you a one time credit to cover 2.50 over however many years you signed up for.

[henrycao8]

I need some help from you guys.

I have been with Fido for over 2 years now and have a pretty good killing retention plan with them, and I am very happy! Right now, I am looking for a new line. I called in to see if Fido can give me another $17.50 retention plan, they said NO (because it is not available for new customers). I asked if Fido can match Telus's $17.30 EPP plan, they said NO again. I tried 3 different representatives and they gave me the same answer.

What should I do? I just want a new line & a new phone with a decent plan.

[DaSnipe]

Give up, they won't match any competitors plans since they're "no frills" fido for new plans. If you had the line(s) pre-Nov 08 then you could do something, but I just called in to get something added to my new post Nov 08 line and retentions wouldn't budge at all. All I wanted was 5$ F2F and couldn't get it, 10$ is too much for my blood

[ah_kitzu]

i tried to get the epp plan but was told they didnt have it anymore because it was expired.

the $10 monthly credit is an extension of the credit that i've had on my account all along. they didn't charge me SAF/911 b/c i told them that as long as they were willing to remove SAF/911 i would sign on for another 2 years. also helps that i told them telus had a similar offer for me at the time, and that my contract was expiring in about 20 days.


Hi, I've just called 611 & they also told me the EPP plan has expired. I questioned them & said someone in my household was offered the EPP plan in the past 2 weeks or so. So after some digging, seaching & negotiation I was offered the following plan..

17.50 (200 DayTime Mins + Unlimited starting @ 5pm)
10 (V-Pack (CD + VM + 2500 txt)
-10 CREDIT (existing CR which I had on the plan)
6.95 (SAF fee)
-5 CREDIT (CR offered since they refused to waive SAF + 911 fee)

what do you guys think of this deal?

[supergirl99]

My contract is expiring this week so I phoned in today and got 2 offers. The first is based on a "corporate plan" which I was "offered" from another provider ;) It is, honestly, more than i need - hence my dilemma between the two offers.

1) $35/month:

250 dt minutes
Unlimited evenings and weekends at 5pm
2500 texts
VM and CID
100 Canadian Long Distance minutes
Unlimited Incoming


2) $25/month:

200 dt minutes
Unlimited evenings and weekends at 7pm
F2F local
Voice Mail (but no CID)
2500 texts
Unlimited Incoming
no SAF


Like I said, the first is more than i really need, and $10 more each month. Do you think I have a chance of getting the second to include evenings and weekends at 5pm and CID instead of voicemail, but still at $25/month?

[kari_kamiya]

I just called to modify my plan because I got a blackberry. I don't know if it's because I begin with saying that I am looking into a data or BBM/email plan, but they were really nice.

I still have 1 year on my contract (been with them for over 5), but I didn't need to renew my contract or anything to get a new plan.

My plan:
17.50 EPP plan (no SAF, 200 daytime, unlimited eve/weekend starting at 5pm)
11 - voice mail, CID, txt messages
10 - fido to fido
15 - BBM + unlimited email

I have $15 monthly credit, so it comes to $38.50+tax in the end. That's better than the voice plan I had previously.

All I did was ask if it's possible to switch to the EPP plan. The rep asked me what the plan is, I told him, and after putting me on hold for a couple of minutes he came back and said I now have that plan =)!!

[some_bunny]

After speaking with retention, I was able to get unlimited incoming calls ($10) and voice mail ($6) free in addition to them increasing my included texts (had 200 before).

200 daytime unlimited E/WE + F2F
Unlimited incoming calls
Voice mail Call Display/Name Display
6 months unlimited local calls
2500 text message

$25

I added in a 500MB data plan which was $25....My bill with taxes is about $56

[xGambitx]

Ok guys I need some feedback whether this plan is good or not? I accepted the contract however I think I have like 15 days to cancel?

ok what I had before contract:

50 min $10
Caller Id $5
200 additional min- $10
200 txt- $5

paid like 34-35$ total.

What I was offered:

200 daytime min
Caller ID
Unlimited Incoming
1000 evenings/weekends
150MB Data

All the above with SAF, $30 plus tax - $33.90

Someone please tell me if this is a good plan or not? Anyone get this for cheaper? I think I am getting like $10 total of credits.

btw it was 3 year contract since I got the iphone 3GS.

[Fluid]

Ok guys I need some feedback whether this plan is good or not? I accepted the contract however I think I have like 15 days to cancel?

ok what I had before contract:

50 min $10
Caller Id $5
200 additional min- $10
200 txt- $5

paid like 34-35$ total.

What I was offered:

200 daytime min
Caller ID
Unlimited Incoming
1000 evenings/weekends
150MB Data

All the above with SAF, $30 plus tax - $33.90

Someone please tell me if this is a good plan or not? Anyone get this for cheaper? I think I am getting like $10 total of credits.

btw it was 3 year contract since I got the iphone 3GS.

thats the exact plan im going for with my iphone, and I dont even need the unlimited incoming.
As for if the plan is good, I doubt you can call and do better. May I ask how you got the plan? The last time 2 times I called I got the same rep and usually I just hang up.

[xGambitx]

thats the exact plan im going for with my iphone, and I dont even need the unlimited incoming.
As for if the plan is good, I doubt you can call and do better. May I ask how you got the plan? The last time 2 times I called I got the same rep and usually I just hang up.

Yea he was a really hesitant in giving this to me at first, I mentioned a friend of mine was able to get this, why can't I? since i have been with them for about 5 years. I really pushed the guy and he finally gave me this however I would have liked some text messages in this deal.

[agychan]

I just called retention and got

$25 plan:
- 200 daytime
- unlim evening/weekend @ 7PM
- unlim F2F
- VM
- 2500 texts

PLUS ADD $7 for Caller ID

This is a bit weird beacuse don't they usually give out CID for free don't they?

Anyway, i'm still saving $3 compared to my old plan, but my old plan's evenings started at 5pm.. not a big deal.

What i ultimately want is their Blackberry Email plan worht $15 for $10.. WHICH i know is possible beacuse i did it for my boyfriend..

my question to you guys is: Should i call again to ask for $10 email plan? and if yes, how soon should i call back and how should i go about getting it??
when i did it for my bf, i compared it to the TELUS student promo for $35 dollars....

[oyunyuno]

Ok guys I need some feedback whether this plan is good or not? I accepted the contract however I think I have like 15 days to cancel?

ok what I had before contract:

50 min $10
Caller Id $5
200 additional min- $10
200 txt- $5

paid like 34-35$ total.

What I was offered:

200 daytime min
Caller ID
Unlimited Incoming
1000 evenings/weekends
150MB Data

All the above with SAF, $30 plus tax - $33.90

Someone please tell me if this is a good plan or not? Anyone get this for cheaper? I think I am getting like $10 total of credits.

btw it was 3 year contract since I got the iphone 3GS.

Actually, there is a better plan out there.

200 daytime min
F2F
Unlimited evenings/weekends
voicemail, caller id/name display
2500 text messages
150mb data

$30 plus tax. I added unlimited incoming for an extra $5. My own plan is $35+tax. You could try to negotiate texting=)

[tallshorty111]

I just called fido on the weekend and renegotiated my retention plan. I now have:
17.50 plan + 150mb - $10 credit + value pack

So for $32.50 + tax
200 min
unlimited e/w after 5 pm
CID
Voicemail
2500 text MSG
150 mb.


I'm only getting a $10 credit towards the $15 data plan. But from reading some of the other posts, I probably could have gotten more? It wold have been great if I got $15 credit instead.

[xGambitx]

I just called fido on the weekend and renegotiated my retention plan. I now have:
17.50 plan + 150mb - $10 credit + value pack

So for $32.50 + tax
200 min
unlimited e/w after 5 pm
CID
Voicemail
2500 text MSG
150 mb.


I'm only getting a $10 credit towards the $15 data plan. But from reading some of the other posts, I probably could have gotten more? It wold have been great if I got $15 credit instead.


yea seems like we can get more however I called again and the agent is not budging. so now i am stuck with what i have.

[Zoolou]

Is there any couple plans available for retention plans??? I've been with Fido for over 6+ years and my current contract expires in December and I'm just itching to see what type of offer i can squeeze out of them......IPhones are not of any interest to myself or wife but she texts a ton ......we currently pay around 65-70 month right now....unlimited text 100 day times minutes....not much else

[danyo]

Are those PAYG plans available to new customers?
Thinking about getting a PAYG phone for my mom. :)

[agychan]

so i called again, comparing the last 2 plans posted with the 150mb data... I claimed that my "friends" have this plan so she gave me a 150mb data valued at $15 ...with a 10 dollar credit!

however she didn't waive my CID fee of $7... (partly because i forgot)

so my plan is 25+7+15 - 10 - 37 + tax = 41 something....

i think this data part is the norm now in most cases

[Silk_3]

Got my plan awhile ago

$25
-200 Daytime
-E/W @5
-CID
-VM
-2500 SMS
-Fido2Fido
$10
-1000 Canadian Long Distance
$15 - $5 credit
-BB Email Plan (comes with 50mb but turns out to be quite a bit if you just email/im/fb/twitter on it)
Total: $50.85

Pretty happy with this. Just recently haggled for the email so if anyone else wants it they seem to be able to give it out for cheaper.

[asrm]

Called the second time today and got the following offer(My contract ended last month!):

Previous contract was:
- couple's plan
- 300 mins shared
- unltd between 2 of us (oly when local)
- Call ID on 1 line
- 100 mins US
All this for ~ 60$

New offer:

My line:
200 DT
Unltd E/W from 5 PM
Unltd incoming
VM/CID/ND/2500 Txt
====
27.50$
====

Second Line:
200 DT
Unltd incomin
1000 Eve/Weekends at 7 PM
CID
Unltd F2F
=====
25$
=====

I myself wanted F2F but she stayed adamant for another 10$ (though a lot of posters got it in 25$)

5$ for extra for 100 US LD

Is this a good plan?

I was also offered 6 GB on 16th but today she refused. :(

She said it was the final offer. She was really rude and should not have been in the retention plan. I noticed that guys are better in offering plans (I may be wrong)

What do you guys think? I really needed F2F so I can have unltd calls between me and my wife.

[rrai]

so i called again, comparing the last 2 plans posted with the 150mb data... I claimed that my "friends" have this plan so she gave me a 150mb data valued at $15 ...with a 10 dollar credit!

however she didn't waive my CID fee of $7... (partly because i forgot)

so my plan is 25+7+15 - 10 - 37 + tax = 41 something....

i think this data part is the norm now in most cases

I asked about data discount but they never give it to me. I called on couple of times but i give up now.
The best i could get is
$25/month
F2F
200 Daytime minutes
Unlimited evening and weekend.
Valuepack (2500 Text/Voicemail/Callerid with name)
But no data plan. I want to get iphone 3gs with 150 data plan but they dont budge.

[atomofconsumption]

i just signed up to post my details:

i've been a fido customer for 4 years but i renewed my contract last year so i am still bound by the terms.

i just called them, told the customer service agent that i could get a better plan through work through a rogers corporate account. i said i want to find out how to cancel and switch my number over.

she transferred me right away to a retention agent.

the retention agent asked me what the rogers plan was. so i made up some specs.

they said they couldn't match the plan but could do the following:

take off the $7.45 SAF/911
give me a $5 credit on my $25/month data plan.

just like that, without signing a contract or anything, i was able to get $12.45 off my bill.

so currently my specs are:
$25 voice: unlimited incoming, 200 daytime mins, unlimited after 7pm/weekends, caller id.
$8 voicemail

$25 data: 500mb

that comes to $58

BUT then i have a -$10 credit on my voice and a -$5 credit on my data.

so my final bill before taxes is $43.

i'm pretty happy with this, what are your opinions? good deal or should i try for better when my contract is up in a few months?

[DaSnipe]

Good deal, a 10$ credit on the voice helps offset the Voicemail, you're doing better than most people above

[southnam]

I have a pretty simple plan that's 50 minutes, 1000 e/w, 500 incoming.
I"m still paying SAS so I know there's something better out there. I"m looking to get some texts and CID. Any suggestions on what to ask for when I call them up. Do I have to sign a contract to get somethign better?

Thanks

[agychan]

I asked about data discount but they never give it to me. I called on couple of times but i give up now.
The best i could get is
$25/month
F2F
200 Daytime minutes
Unlimited evening and weekend.
Valuepack (2500 Text/Voicemail/Callerid with name)
But no data plan. I want to get iphone 3gs with 150 data plan but they dont budge.

what i did at first was say that my "friends" which was obviosuly you guys, had 150mb data... at the time my plan was $32 dollars and i had everything thye had but no data.. so i asked why am i paying $2 more for LESS value than my other friend..

also lied and said i physically looked at their bill.. questioned why i didn't get the same treatment as other customers when ii've been a loyal customer for voer 5 years...

AND THEN if that doesnt work... i also compared the TELUS student offer of $35 dollars blackberry email plan... i did that for my bf (pretending to be his mother who is the account holder) and was offered the $15 email plan for 10 dollars instead...

try again in a couple days, and have solid backup as excuses..

p.s. i had a woman ..and she was extremely nice. i had to praise her on her excellent customer service.. (this time i didn't have to wait 1hr10mins either)

[agychan]

I asked about data discount but they never give it to me. I called on couple of times but i give up now.
The best i could get is
$25/month
F2F
200 Daytime minutes
Unlimited evening and weekend.
Valuepack (2500 Text/Voicemail/Callerid with name)
But no data plan. I want to get iphone 3gs with 150 data plan but they dont budge.

btw... 150mb data on an iphone is ridiculously low.... iphones don't do a good job of compressing their data when brwosing so you d/l a TON.. also their push feature sucks up a lot of data as well.. if you do get it, they're going to warn you A LOT that 150mb is not a lot.....for iphones, i have to say that's probably true.

[theguru]

How does this sound..been with Fido 11 yrs and coming off 2-yr agreement

400 daytime min
u/l incoming
VM/CID/name display
2500 texts
ev/wkends at 5pm


$37.45 + tax

My old plan (the 2 yr contract) had essentially the same components other than it only had 300 daytime and no texts. They are basically offering me the same deal as I had but giving me 100 more daytime min and 2500 texts..neithe of which matter to me.

Is this the best I can do?

[rrai]

btw... 150mb data on an iphone is ridiculously low.... iphones don't do a good job of compressing their data when brwosing so you d/l a TON.. also their push feature sucks up a lot of data as well.. if you do get it, they're going to warn you A LOT that 150mb is not a lot.....for iphones, i have to say that's probably true.

Thanks I will try it and see if it works.

[oyunyuno]

btw... 150mb data on an iphone is ridiculously low.... iphones don't do a good job of compressing their data when brwosing so you d/l a TON.. also their push feature sucks up a lot of data as well.. if you do get it, they're going to warn you A LOT that 150mb is not a lot.....for iphones, i have to say that's probably true.

Actually, I had a month trial for the 500mb and another month trial for the 6gb and I've only used about 100mb for internet browsing/msn/email/facebook/internet games for 2 months. I now have the 150mb data plan, and I still use less than 150mb.

However... if you stream YOU TUBE or start DOWNLOADING things from the internet, then i suggest at least a 500mb plan. I've streamed 10mb + and it took up a lot of my data.

[tallshorty111]

btw... 150mb data on an iphone is ridiculously low.... iphones don't do a good job of compressing their data when brwosing so you d/l a TON.. also their push feature sucks up a lot of data as well.. if you do get it, they're going to warn you A LOT that 150mb is not a lot.....for iphones, i have to say that's probably true.
It's enough for me since I got wifi at school and at home so I only really need data when I'm out on weekends. 150mb is more than enough. Same could be true for those who have wifi at work.

[Zoolou]

Okay i just called and all i was told by the rep was that they cannot offer more then what you were(are) currently paying...my bill is about 70-80 for my wife's and mine.......we get 100 Daytime minutes,unlimited texting,unlimited weekends and evenings and no SAF....I was told all they could do was increase the minutes to 250 and that was all....no additional add-ons, no new phones, no Fido-fido,call display ......nada.......told him my plan was expiring on Dec and after 11 years of customer loyality that was the best he could do....he told me to call back in about 2 months because there were alot of unsatisfied customers with Fido and see if any changes have been made....Now what should i do????????

[dynamiteroll]

Okay i just called and all i was told by the rep was that they cannot offer more then what you were(are) currently paying...my bill is about 70-80 for my wife's and mine.......we get 100 Daytime minutes,unlimited texting,unlimited weekends and evenings and no SAF....I was told all they could do was increase the minutes to 250 and that was all....no additional add-ons, no new phones, no Fido-fido,call display ......nada.......told him my plan was expiring on Dec and after 11 years of customer loyality that was the best he could do....he told me to call back in about 2 months because there were alot of unsatisfied customers with Fido and see if any changes have been made....Now what should i do????????

I must have gotten the same rep. I called again the same day and got a different rep that was actually interested in retaining a customer. She was very good. Give it another try....esp if you are prepared to move your plan elsewhere.

[asrm]

Okay i just called and all i was told by the rep was that they cannot offer more then what you were(are) currently paying...my bill is about 70-80 for my wife's and mine.......we get 100 Daytime minutes,unlimited texting,unlimited weekends and evenings and no SAF....I was told all they could do was increase the minutes to 250 and that was all....no additional add-ons, no new phones, no Fido-fido,call display ......nada.......told him my plan was expiring on Dec and after 11 years of customer loyality that was the best he could do....he told me to call back in about 2 months because there were alot of unsatisfied customers with Fido and see if any changes have been made....Now what should i do????????

yeah I agree! they are very rude as if they are doing a favour and we are not paying anything to them.

I wish the market was open and we had more players!

You are really paying too much. Dont wait till the last date or your credits (if any) on the contract would be discontinued and you will see a huge jump. Call them atleast 30 days in advance and threaten them to leave - provided you have a fabricated competitior plan. In the mean time try to find out a plan. I think Virgin has a couple plan which would be ~ 65$.

Fido Sucks!

[theinfamous]

I've been with Fido since 2001 and have my contract expiring in March 2010. Got a txt from them today to call 611 cause they have an "Exciting offer for me" lol.

I was previously on the $30/100 daytime/free evenings + weekends starting at 7pm/VMail/CID plan.

This is what I was offered and took.

$17.50 EPP plan with 200 daytime, unlimited evenings and weekends starting at 5pm, $10 Vmail bundle which inc. CID and 2500 txts, no SAF
Total is $27.50 + tax.

I figured I could do better but he said getting this agreement does not mean I am extending my contract so it still expires in March of 2010. I am going to call back closer to the end date when hopefully one of the newer cell phone company's has launched and try to get a better plan.

[LawT]

How do i go abouts getting a decent plan being a new customer?

[Mr_A]

Thanks OP and other fellows. After bugging the hell out of them, I was able to negotiate following plan :

BEFORE :

Classic City Fido : $45
Caller ID : $6
6GB Data : $30
- Monthly credit for $6 (for CID)
- %10 Better choice discount
No SAF or 911
After taxes : around $76


AFTER :

Classic City Fido : $45
Retention Value Pack (CID, VM, 2500txt): $10
Unlimited Incoming (Apparently, the local calling zones have been decreased) : $10
6GB Data : $30
- Monthly credit for $10 (For VP)
- Monthly credit for $10 (For Unlimited Incoming)
- %10 Better choice discount
After taxes : around $76

[a in yul]

Thanks OP and other fellows. After bugging the hell out of them, I was able to negotiate following plan :

BEFORE :

Classic City Fido : $45
Caller ID : $6
6GB Data : $30
- Monthly credit for $6 (for CID)
- %10 Better choice discount
No SAF or 911
After taxes : around $76


AFTER :

Classic City Fido : $45
Retention Value Pack (CID, VM, 2500txt): $10
Unlimited Incoming (Apparently, the local calling zones have been decreased) : $10
6GB Data : $30
- Monthly credit for $10 (For VP)
- Monthly credit for $10 (For Unlimited Incoming)
- %10 Better choice discount
After taxes : around $76

SINCE WHEN oops, since when do u need unlim incoming on city, and since when do they offer it as an add on>?

[Mr_A]

SINCE WHEN oops, since when do u need unlim incoming on city, and since when do they offer it as an add on>?

Linky to the thread : http://www.redflagdeals.com/forums/showthread.php?t=781580&highlight=city

[a in yul]

Linky to the thread : http://www.redflagdeals.com/forums/showthread.php?t=781580&highlight=city

thks for the link; i see this applies to toronto and vancouver; for the moment it doesnt apply to montreal does it?

btw; the link is for long distance options; not for a change in calling areas..??

[theguru]

Has anyone called Fido retentions post Sept 15 and been able to get the 6GB for $30 data plan? I know it ended but I am trying to find a sympathic CSR who can swing me the deal. I am on a 500MB for $25 plan which seems ridiculous compared to the 6GB offer.

I want to switch to an iphone but don't want to sign up to a 3yr deal not knowing if they will bring back the sweet data offer.

What kind of data usage are ppl with iphones having? I have wifi at home/work so it really comes down the using the network when out and about.

thanks

P.S. Any friendly Fido CSRs who I might ask for in Retentions to get a good deal? I have been with them for 11 yrs and am not feeling the love!

[Mr_A]

thks for the link; i see this applies to toronto and vancouver; for the moment it doesnt apply to montreal does it?

btw; the link is for long distance options; not for a change in calling areas..??

Basically there is mix up. Let me clearify that (and I clearified myseld too)

- Fido has shrinked there local calling areas which means that if you go out of your calling areas and make/rcv phone calls then you'll get LD charges. The LD options you saw in that thread was that Fido is offering discounted/free LD options to customers to cover up for that.

- As far as CityFido goes, yes it was my bad that I didnt understand that I dont need "unlimited Incoming" as it'll be useless if I go out of the new zone and I will get LD charges. I should have and will get free long distance option instead.

[Albin]

I was just talking to a sale rep and they told me if I go on the retention plans then I cannot get an IPHONE for 199, I would need to pay full price for it. Does anyone else encountered this issue?

[sunnyd71]

How long do you need to be with Fido before you can switch to a good monthly retention plan? i.e. can I sign up with a contractless phone, use it for 3 months, call for a retentions plan and sign a 3 year iPhone contract on a reduced monthly rate? Would it be better to do this with Rogers or Fido?

[ignoreme]

Ah, FIDO

I have been with Fido from 2006 and contract ends in 2007 (I took it over from another guy, get free phone and $50 cash for helping continue the 10-month-left contract)

The plan was $25 for unlimited incoming call, 100 min. airtime weekdays(out), 1000 min. evening&weekends(out), plus $7 caller display and $9 SAF, totally $41 before tax.

Then in this June I decided to get a better deal. Was told all old plans is not continuable if I choose to change (keep it or get a grand new one, with or without a contract). Then choose one plan with 2-year contract, says:

unlimited incoming call
200 min. airtime weekday (out)
1000 min. evening&weekends (out)
caller display included
no SAF
NO FREE PHONE even with 2-year contract
totally monthly $25 before tax

But 1 month later, I wanna transfer my contract to my wife, was told this special plan is non-transferable (I have to keep the contract, and if I leave the country I have to pay fine!)

So called for manager, complained never know this before I took agreement with the new plan, nothing could help.

It's not a too bad contract, but the thing is: I was kidnapped without notice. Cheap FIDO.

[theinfamous]

Has anyone called Fido retentions post Sept 15 and been able to get the 6GB for $30 data plan? I know it ended but I am trying to find a sympathic CSR who can swing me the deal. I am on a 500MB for $25 plan which seems ridiculous compared to the 6GB offer.

I want to switch to an iphone but don't want to sign up to a 3yr deal not knowing if they will bring back the sweet data offer.


I called yesterday and asked about the 6GB/$30 data plan and was told it is no longer offered. The best they could do was 1GB for $25 which I passed on.

[EPcjay]

Hi,

My plan,

$27.50 + tax

-300 Daytime Minutes
-Unlimted Evening + Weekend @ 5 P.M.
-Name / Call Display + Voice Mail + 2500 Text Message
-Fido to Fido / Fido to Rogers

[ndondo]

Hi,

My plan,

$27.50 + tax

-300 Daytime Minutes
-Unlimted Evening + Weekend @ 5 P.M.
-Name / Call Display + Voice Mail + 2500 Text Message
-Fido to Fido / Fido to Rogers

Best plan ever
how did you get it? also is it a contract if so for how long?

[theguru]

I want to get a 32GB iphone and Fido told me that I can go to the Apple store, buy it, get them to sign me up to the 3-yr term and then I call Retentions to activate my agreed-upon retention plan.

Has anyone done this? I am leery of buying the phone from Apple, shelling out $300 and then finding out there is some screw-up on Fido's end and my plan isn't what was agreed to.

If I get the phone from Fido, I have to wait a month, Would rather get from Apple store.

Also, has anyone been able to get the 6GB $30 plan post Sept 15? I have tried but keep getting told it is dead. Best I could do was get 3GB for $30 for 3 months.

[Error]

I am on a grandfathered Sprint Home + Wireless deal (6+ years). After Rogers bought them out, the bill got split between Rogers (Home) and Fido (Wireless). I have just ported out my landline number to a VOIP provider and closing my Rogers account. Currently I pay something like $20 for my Fido account (all taxes, SAF included) which according to my bill, had a $10 discount applied because of my initial Sprint deal. This is what I am getting with the Fido end:

150 minutes/month in and out.
Free home-to-fido (or fido-to-fido, this is not very clear, but since I am a low usage user, I never bothered to clarify)
VM + CID

Now that I have gotten rid of my home line, I wonder if they will raise my monthly payment to $30. In which case, I would switch out to Rogers PAYG or get a cheaper retention deal. All in all, I would only keep it if I pay less than $20/month... I would love to have unlimited incoming since I will be able to forward my unanswered land calls to it without fear.

What do you think, can I do better? I also have another Rogers PAYG line. My usage is around 30 minutes/month. I would of course like to have a more realistic and predictable data and SMS plan which I stay away from currently

Thanks in advance.

[Error]

...Has anyone done this? I am leery of buying the phone from Apple, shelling out $300 and then finding out there is some screw-up on Fido's end and my plan isn't what was agreed to...

I will probably just wait a month to make sure all is clear and okay. What kind of a retention deal are you getting? I am a very low usage user which gives me no leverage with getting a iphone. Eventhough I use my ipod touch extensively on wifi and wish I have a data line when I am off the grid.

[nosnoop]

I want to get a 32GB iphone and Fido told me that I can go to the Apple store, buy it, get them to sign me up to the 3-yr term and then I call Retentions to activate my agreed-upon retention plan.


When I ordered my 16GB 3GS through retentions HUP, I was told that it was absolutely not possible to purchase the phone elsewhere. If I wanted the retention plan, it has to be ordered through Fido. And if you were told otherwise, I suppose you just have to make sure that they wrote everything in detail as notes under your account.

If I get the phone from Fido, I have to wait a month, Would rather get from Apple store.

I ordered mine on Aug 31, and it was shipped out on Sep 18. Not too bad considering that there was a long weekend in between. The ETA when I ordered was "Oct 14". FYI, mine had firmware 3.1.

Also, has anyone been able to get the 6GB $30 plan post Sept 15? I have tried but keep getting told it is dead.

Yep, it's dead. There were a few days of extension for existing back orders. They could not add it in even if they want to help you.

[4flava]

Dammit, I called in to cancel my data (6gb) hoping for a retention deal on data but the newbie cs rep said OK! and cancelled it..lol it's ok, it's not essential to me anyways.

[helphelp911]

Dammit, I called in to cancel my data (6gb) hoping for a retention deal on data but the newbie cs rep said OK! and cancelled it..lol it's ok, it's not essential to me anyways.

do they charge you data ECF?

[4flava]

do they charge you data ECF?

Yup.. $100.

[xGambitx]

^ its 200$ for canceling data just changed recently. BTW, I am not kidding signed up a contract on monday this week (sept 21) and received the IPHONE 16gb 5 days after today on sept 25. Is this normal??? I am kind of worried as to if they sent me a refurbished phone. The guy said on the phone I have to wait atleast until end of October. What do you guys think'?

also its the IPHONE 3GS not the 3G. The guy said it was on backorder...

[a in yul]

Dammit, I called in to cancel my data (6gb) hoping for a retention deal on data but the newbie cs rep said OK! and cancelled it..lol it's ok, it's not essential to me anyways.

if u want it call back asap, maybe its postdated and they can cancel the cancellation order...

[sunnyd71]

How long do you need to be with Fido before you can switch to a good monthly retention plan? i.e. can I sign up with a contractless phone, use it for 3 months, call for a retentions plan and sign a 3 year iPhone contract on a reduced monthly rate? Would it be better to do this with Rogers or Fido?

Any advice on my situation?

[jtcb]

Any cheap plan for new account? My Rogers contract ends this month.

Current plan

$20 + SAF + 911 + tax
250 min weekdays
free after 8pm and weekend
CID
voicemail

[Fluid]

Dammit, I called in to cancel my data (6gb) hoping for a retention deal on data but the newbie cs rep said OK! and cancelled it..lol it's ok, it's not essential to me anyways.

wow i called a few days ago.

First they told me it was $200, until I reminded them I signed before July19th making it 100. CSR was pretty cool, said ok I have to transfer you to customer relations. There I was offered 25 for 6 gb or 15 for 150mb. I chose the latter, but no luck on the 17.50

[asrm]

Hi Guys

If iphone reaches you after more than a month of signing the contract, do you still pay for the data for that month? Any credits for using data only after the iphone arrives? is it a standard or its on the mercy of the Rep that you get?

[ice8]

I bought iphone 3g today, and they are saying if I want to cancel my data it is $200. I thought it was only 100.

Can someone confirm this please?

[rrai]

Hi Guys

If iphone reaches you after more than a month of signing the contract, do you still pay for the data for that month? Any credits for using data only after the iphone arrives? is it a standard or its on the mercy of the Rep that you get?

They say you will get iphone in one month but i got it next day itself. Though i returned it as i dont wanna sign the contract for 3.5 years

[DarkAbyss]

I was just talking to a sale rep and they told me if I go on the retention plans then I cannot get an IPHONE for 199, I would need to pay full price for it. Does anyone else encountered this issue?

I was able to get the iPHone for retention but I had to sign a data plan contract as well.

[DaSnipe]

Any cheap plan for new account? My Rogers contract ends this month.

Current plan

$20 + SAF + 911 + tax
250 min weekdays
free after 8pm and weekend
CID
voicemail

I'd see what Rogers retentions gives you, since Fido won't do anything for a new customer, retentions only works for pre-Nov 08 FIDO customers

[raymondli]

I've got a question.

Say I got my SAF waived for signing a 3-year data plan with Fido. If I cancel my data plan before the agreement ends (and pay $200), would I lose the benefit of having my SAF waived?

[DaSnipe]

Your SAF credit should be seperate from your data plan, even if you cancel data you won't lose it

[EPcjay]

Best plan ever
how did you get it? also is it a contract if so for how long?

Just negotiated ...after like 5 calls.

2 year contract, with a phone upgrade as well.

[gofer6]

I want to get a 32GB iphone and Fido told me that I can go to the Apple store, buy it, get them to sign me up to the 3-yr term and then I call Retentions to activate my agreed-upon retention plan.

Has anyone done this? I am leery of buying the phone from Apple, shelling out $300 and then finding out there is some screw-up on Fido's end and my plan isn't what was agreed to.

If I get the phone from Fido, I have to wait a month, Would rather get from Apple store.

I ordered the iPhone 3G 8GB refreshed from Fido in early August.
After waiting a month, I called them to find out that they had cancelled my order due to the fact that they were backordered.
I was told that if I still wanted an iPhone I would have to get a data plan.

In the end, I opted for the 3GS 16GB New with the $30/6GB data plan. It took some long negotiating but they agreed to give it to me for $149. BUT, again, I was told it was on back order.

So, I walked into the Apple store and explained to them what was happening. They told me that they had them in stock and I could get one that day! It took about an hour but the Apple guy called Fido and got it all set up while I was there and I walked out of the store with a brand new iPhone 3GS 16GB without paying in store.

At the Apple store, they have access to Fido and Rogers info online and can give you your phone right away. They call Fido if needed. You don't pay when you get your phone - Fido bills you for it on your next bill. So there shouldn't be any mix up with how much you pay if you already have an agreement with Fido.

I would definitely advise going in to the Apple store to pick up your phone! You should however make an appointment so that you don't have to wait on standby (can take hours). Go to www.apple.com/ca/iphone/buy to set up the appointment. It actually lets you pick out your phone so that they have it ready for your appointment. They did tell me not to be late for the appointment. If you are more than 5 minutes late, they cancel your appointment.

Good luck!
HTH :)

[rrai]

Just negotiated ...after like 5 calls.

2 year contract, with a phone upgrade as well.

Hey did you get iphone on 2 year contract or some other phone?

Didnt know that you can get iphone for 2 year contract?

[raymondli]

One more question, if I'm under a contract with Fido, do I have to pay the ECF if I transfer to Rogers?

[Fireball]

One more question, if I'm under a contract with Fido, do I have to pay the ECF if I transfer to Rogers?

I was quoted a $100 figure by Fido several months back, but I have heard of individuals having this fee waved.

[flyguy3bua]

It's awesome how you guys are still able to get in on these deals. I just called fido on two seperate ocasions and they weren't able to offer me anything of substance. No EPP, no retention plan. Nothing. Nada.

[Qube]

Have you paid most of your bills on time?

[flyguy3bua]

Always. It's automatic billing. Every month they've been mooching $47+ dollars from me on a 350 minutes plan + CID.

Fido is seriously annoying me. Even when I said I will most likely be taking my business elsewhere those guys still gave me nothing. Or perhaps I just don't know what secret verbal handshake I should've used.

[tomho529]

first time i called, they said i couldn't get the iphone 3gs for 199/299 b/c i'm on the new plans,

i have been on fido for more ~6-7 years and i just switched to their new plans less than half a year ago

$20 with 50 mins, unlimited weekends/evenings and 50sms i believe
$10 fido-2-fido
$7 caller ID

$37,

i called retention for the first time but they wouldn't give me a deal other than being able to get the phone for 199/299 if i sign a 3year contract and do a 35$ plan with data,

their offer was basically use my fido dollars towards my new phone,
honestly that was horrible, any new customer gets a better deal at rogers/bel/telus.

So i called in today and i was able to get $10 credit on a data plan, however i have to go with $35 plan inorder to get the iphone

so this is what they are offering me right now

35$ plan
30$ 1gb of data
-10$ credit on data
+ 10$ fido-2-fido
= 65$
and i need to pay for CID and f2f or even early evenings.

What do you guys think?

Rogers standard plan is
45$ with local 5 and unlimited evenings and 500mb data
+ 5$ for double the data
+ ~7.50 for system fees
= 57.50$

How da heck does retention get beat by rogers's new customer plans?

[Inno]

Always. It's automatic billing. Every month they've been mooching $47+ dollars from me on a 350 minutes plan + CID.

Fido is seriously annoying me. Even when I said I will most likely be taking my business elsewhere those guys still gave me nothing. Or perhaps I just don't know what secret verbal handshake I should've used.

Did you use the C-word, i.e. "cancel"? "Taking business elsewhere" might not be clear enough depending on how literally the CSR takes their training. They seem to be programmed to reacted to key words.

Did you get referred to Retention?

[flyguy3bua]

Did you use the C-word, i.e. "cancel"? "Taking business elsewhere" might not be clear enough depending on how literally the CSR takes their training. They seem to be programmed to reacted to key words.

Did you get referred to Retention?

haha I actually did use that word, did 611 and the dude on the line was like 'oh I can take care of that for you, it'll take 30 days to take effect' and I was like WTF?!?

Then the second time I dialed the 1888# and some other rep tried to lock me down on a 3yr contract with no change to the month charge for a free BB Pearl.

How lame.

[skyc280]

I was 3 months into my 3 year plans with fido for getting the iphone 3gs back in july. I decide to cancel the data and the unlimited incoming to get my monthly plan down. The rep gave me a $10 discount on data for the next 2 years as well as get rid of the unlimited incoming for me.

For data, the last 9 months of contract will be back to $30. I was happy enough so i decide to keep the data (at least for the next 24 months).

Here is my plan

Voice
200 Daytime
Unlimited eve & weekend from 7pm
CID/VM/2500 TXT

$25-$5 credit for $20/month

Originally was $35-$5 coz unlimited incoming was $10 option.

Data
6GB

$30-$10 for $20/month for next 24 months

So i will be paying for about $40 + tax which is about $45.

Before i was paying 60+tax which is about $67.

My voice portion is just okay compare to most of other rfders; but it suits my need.

[tomho529]

Hey, when you went in to cancel your data, did they tell you, you have to pay $200 cancelling fees ( or 100$ if you signed earlier )

I am able to sign a deal but they won't put me on a cheaper plan than 35$ for 350minutes + unlimited evenings and weekends, unlimited text with no CID, VM.

They keep saying this is the best deal they can offer me "for now".

What should i do,

here is what i'm looking at

3 years contract with iphone 3gs(199$ - fido dollars)
35$ plan minimal (unlimited text, weekends, 7pm evenings)
7$ caller ID
10$ fido-2-fido
30$ 1gb of data
- 10$ credit for data
= $72

Most ppl here are getting similar plans
(200 mins, VM, CID, unlimited weekends/evenings) and 6gb for less than 60$

[sttryffe]

Hello Redflagdealers!!!!

Has anyone that is on a retention plan with Fido been able to call in and get a credit on the data portion of their plan (6gb - $30) over a month into the contract? If so...how did you go about it? What did you say?

Thanks for your time everyone?

[rrai]

Hey, when you went in to cancel your data, did they tell you, you have to pay $200 cancelling fees ( or 100$ if you signed earlier )

I am able to sign a deal but they won't put me on a cheaper plan than 35$ for 350minutes + unlimited evenings and weekends, unlimited text with no CID, VM.

They keep saying this is the best deal they can offer me "for now".

What should i do,

here is what i'm looking at

3 years contract with iphone 3gs(199$ - fido dollars)
35$ plan minimal (unlimited text, weekends, 7pm evenings)
7$ caller ID
10$ fido-2-fido
30$ 1gb of data
- 10$ credit for data
= $72

Most ppl here are getting similar plans
(200 mins, VM, CID, unlimited weekends/evenings) and 6gb for less than 60$

For $35 they offered me 200 Minutes, Unlmited Incoming, F2F, Caller ID, Voicemail and 2500text and no SAF

[raymondli]

If my caller id is waived right now, would I still have it if I renew the my contract before it ends?

[skyc280]

Hello Redflagdealers!!!!

Has anyone that is on a retention plan with Fido been able to call in and get a credit on the data portion of their plan (6gb - $30) over a month into the contract? If so...how did you go about it? What did you say?

Thanks for your time everyone?

i got the credit only coz i was willing to cancel and rep just want to keep milking me.

YMMV though i think. Some rep will happily cancel it without offering credit.

[skyc280]

Hey, when you went in to cancel your data, did they tell you, you have to pay $200 cancelling fees ( or 100$ if you signed earlier )



yes they did. It was $100 for me and yes i was willing to pay that.

[tomho529]

For $35 they offered me 200 Minutes, Unlmited Incoming, F2F, Caller ID, Voicemail and 2500text and no SAF


And i get no unlimited incoming, no f2f, no caller id but just 350 minutes and unlimited evening/weekends, that is ridiculous

what plan were you on previously? and did you sign a contract and got a discount on the phone?

I heard from a in person rep said that, just sign the deal cause its almost unbeatable and negotiate my plan after 2 months when i get the deal on the phone and already 10$ credit for the data.

[tomho529]

One more thing,
both bell and rogers' student plan were marginally better than the 1 i am getting,

if i sign with fido the only reason is to negotiate my deal again in a few months

but if i'm on contract with them, i wouldn't have nearly the same leverage will i?

I try to get a better deal and i asked on how to proceed with letting another carrier take my # and the guy just told me to leave it and it will be handled and didn't resolve to give me a little discount on my voice plan.

Both Rogers and Bell gave me $50 dollar plans with local 10, 500mb, voice mail and text msgs

[DaSnipe]

One more thing,
both bell and rogers' student plan were marginally better than the 1 i am getting,

if i sign with fido the only reason is to negotiate my deal again in a few months

but if i'm on contract with them, i wouldn't have nearly the same leverage will i?

I try to get a better deal and i asked on how to proceed with letting another carrier take my # and the guy just told me to leave it and it will be handled and didn't resolve to give me a little discount on my voice plan.

Both Rogers and Bell gave me $50 dollar plans with local 10, 500mb, voice mail and text msgs

Fido only gives good retentions deals to long term customers, new customers with post Nov 2008 plans (those with the plans on the website now) will only get 10$ monthly credits on their voice and/or data if they're lucky. They're not able to get the nice 35$ plans with free F2F and Incoming. If you don't have a contract with them from before you don't have any leverage so go with Bell/Rogers because it might be worth it since Fido is tightening the belt on sweet plans now

[rrai]

And i get no unlimited incoming, no f2f, no caller id but just 350 minutes and unlimited evening/weekends, that is ridiculous

what plan were you on previously? and did you sign a contract and got a discount on the phone?

I heard from a in person rep said that, just sign the deal cause its almost unbeatable and negotiate my plan after 2 months when i get the deal on the phone and already 10$ credit for the data.

Actually I am customer for over 7 years now. Yes, it was offered on 3 year contract to renew my contract i said thank you i dont need it. As my current plan $24 offers me much better deal as I dont need F2F only unlimited incoming is sufficent for me. My current plan is 200 Minutes, Unlimited incoming, 1000 weekends and evenings, Voicemail, caller id, 125 text messages for $24.

[tomho529]

i switch over to 1 of the new plans less than half a year ago, i was on probably those $35 plans with fido2fido included, i have been a customer for ~7 years as well, i think i really screwed up by switching over to the new plans

[DaSnipe]

You might be able to get a CSR or a retentions rep to switch you back to a Loyalty plan (25$ loyalty, 200 DT, UL Incoming, 1000 Eve & weekends), I screwed up and switched to a new plan for a month but got one a loyalty plan and then a retentions plan a month later. Give it a shot

[ToniCipriani]

i got the credit only coz i was willing to cancel and rep just want to keep milking me.

YMMV though i think. Some rep will happily cancel it without offering credit.

Never say cancel, say you're porting out.

[Zoolou]

well kudos to those who are getting the deals.....i've spoken to 5 reps and all they can offer me is the $35/plan for $25 for 1 year......Told them i was looking to move to another carrier because of the better deals....Is it better than what i've got now...yeah more minutes but nothing else to entice me to stay....Now what they have a record of all the reps i've spoken with and NONE of them are budging......

[zywan0124]

I ended up with the 17.50 epp plan on 2 years term renew and phone upgrade
200 daytime
unlimited eve./weekend starts at 5pm
free caller ID
No saf & 911

so I just pay 17.50+tax and gets what I need

[rrai]

I ended up with the 17.50 epp plan on 2 years term renew and phone upgrade
200 daytime
unlimited eve./weekend starts at 5pm
free caller ID
No saf & 911

so I just pay 17.50+tax and gets what I need

Did you get iphone or some other phone?

[tomho529]

well kudos to those who are getting the deals.....i've spoken to 5 reps and all they can offer me is the $35/plan for $25 for 1 year......Told them i was looking to move to another carrier because of the better deals....Is it better than what i've got now...yeah more minutes but nothing else to entice me to stay....Now what they have a record of all the reps i've spoken with and NONE of them are budging......

This rep gave me a deal of 10$ credit and that is pretty much it, also they are letting me get the iphone for 199/299 and use fido dollars on it which in my opinion should be standard if i'm signing a 3 year deal.

and they force me to with the 35$ voice plan which does not include caller id or unlimited incoming/unlimited network , just text and 350 mins, u/l weekends

[Zoolou]

Thats exactly what they offered me...but no Iphone or any other phone

[skyc280]

Never say cancel, say you're porting out.

i was talking about cancelling the "data" plan..

[asrm]

Got hooked up to the following 3 year contract plan:

200 DT
Unltd E/W At 5PM
Unltd Incoming
VM/CID/ND
2500 Text
1 GB Data
used my fido$ to go to a store @ Sq one and get the 8 GB 3G iphone immediately and got it activated within few hours. (Fido said it was not available at all)

All for 57.50$

You think its good?

PS: I see someone else brought this up - Go to a store and get the phone immediately and call Fido from the store to adjust fido$ or get the plan activated.

[Theoneandonly]

Does unlimited texting include mms?

[Geist]

Hello,

So I just recently got a 10 dollar credit on my 35 dollar plan which I created 1 month ago. Could I ask for free caller id or voicemail or is 10 dollar credit the most you can do with new plans?

[rrai]

Hello,

So I just recently got a 10 dollar credit on my 35 dollar plan which I created 1 month ago. Could I ask for free caller id or voicemail or is 10 dollar credit the most you can do with new plans?

It depends on the rep but normally you can get caller id or voicemail in $25 plan. I have seen people get both but it is hard to get though. One feature i think they are okay with it.

[raniosman]

$35 (so $39 with tax?) 2yr contract
400 day time minutes
unlimited e/w 7pm
unlimited local f2f
voice/call/name display
unlimited incoming
2500 txt, no saf

What do you guys think? accept? I'm pretty sure I won't be using all 400 day minutes... not even 200min... possible to lower it to 200min with a -$5 taken off actual price?

[tomho529]

so i called retention and got my deal of discounted iphone, all lined up,
i called in yesterday for 1 last time to make sure i have the deal, and i went and booked a reservation at the apple store to get the iphone, the rep called fido said there is no deal, said there is no way i can get through to customer relations directly, said never made a deal, then later i called in retention to ask what is going on, they said they never made the deal, then later on i said you are lying, this must be all recorded , since i was confirmed about 3 times that i was offered the deal.

I went nuts, fido lied to me and said nothing was ever made, no compensation except go to rogers and sign their contract.. which is under the same company.

Can i sue them? i'm being honest here, i think lying and making verbal deals multiple times then backing out of it, is ILLEGAL

[rrai]

$35 (so $39 with tax?) 2yr contract
400 day time minutes
unlimited e/w 7pm
unlimited local f2f
voice/call/name display
unlimited incoming
2500 txt, no saf

What do you guys think? accept? I'm pretty sure I won't be using all 400 day minutes... not even 200min... possible to lower it to 200min with a -$5 taken off actual price?

I think it is a pretty good deal. Please let me know if they deduct the $5 off if you go down to 200 min? They offered me the same deal with 200 min though.

[digivore]

so i called retention and got my deal of discounted iphone, all lined up,
i called in yesterday for 1 last time to make sure i have the deal, and i went and booked a reservation at the apple store to get the iphone, the rep called fido said there is no deal, said there is no way i can get through to customer relations directly, said never made a deal, then later i called in retention to ask what is going on, they said they never made the deal, then later on i said you are lying, this must be all recorded , since i was confirmed about 3 times that i was offered the deal.

I went nuts, fido lied to me and said nothing was ever made, no compensation except go to rogers and sign their contract.. which is under the same company.

Can i sue them? i'm being honest here, i think lying and making verbal deals multiple times then backing out of it, is ILLEGAL

Has anyone considered recording their conversations with fido reps? or ANY other customer sales rep for that matter. I recently went through an issue similar to this with a travel agent. Not having paper or email correspondence to back something up is a pain.

Of course you would HAVE to let the CSR know as soon as you start recording the conversation.

-or- at least threaten that you are recording it, even if you aren't, to see how that affects your dealing.

[deathblow]

is this a good deal??????



$199 iPHONE 3GS



$40 new City Fido unlimited text + 2000mins anytime
$5 voicemail + CID
$25 500MB
----------
$70/mth
======
NO SAF....

[deathblow]

I also got this plan for my other line

$199 iPHONE 3GS


$70 unlimited Country Fido + 13hrs CDN LD
$10 voicemail/cid/2500 text
$20 500MB
$7.45 SAF
-----
107.50 + tax/MTH


??????????

[Zoolou]

Ahhhhhhhh FIDO....consistently inconsistent

[coolman217]

Whenever you have a talk with Fido or anyone else, take down the name of the rep, the time and date of the call, and a note of the contents. Chances are that makes you more credible. Talk to a supervisor and tell them everything. If you were able to tell them who you talked to and when you called, chances are it will show up in their records and valid. I'm just saying it's more credibility than for someone to call up and said some rep offered me this, blah blah blah. Talk to the supervisor nicely and see how it goes first.

so i called retention and got my deal of discounted iphone, all lined up,
i called in yesterday for 1 last time to make sure i have the deal, and i went and booked a reservation at the apple store to get the iphone, the rep called fido said there is no deal, said there is no way i can get through to customer relations directly, said never made a deal, then later i called in retention to ask what is going on, they said they never made the deal, then later on i said you are lying, this must be all recorded , since i was confirmed about 3 times that i was offered the deal.

I went nuts, fido lied to me and said nothing was ever made, no compensation except go to rogers and sign their contract.. which is under the same company.

Can i sue them? i'm being honest here, i think lying and making verbal deals multiple times then backing out of it, is ILLEGAL

[ice8]

I need help. Whenever i call them for retention plans, they say I am a new customer (within 1 month still), and they cant offer me anything. I am talking to the retention department.

[DaSnipe]

I need help. Whenever i call them for retention plans, they say I am a new customer (within 1 month still), and they cant offer me anything. I am talking to the retention department.

Are you a new customer? These retention plans are for older (pre November 2008) Fido customers

[ice8]

Are you a new customer? These retention plans are for older (pre November 2008) Fido customers

Ahh ok. My roomate signed up last year in november, and was able to get the retention play the next day, so was just wondering. Guess i will just get a regular plan and try to make it beter as time goes on.

[deathblow]

I have two lines;

is this a good deal??????



$199 iPHONE 3GS



$40 new City Fido unlimited text + 2000mins anytime
$5 voicemail + CID
$25 500MB
----------
$70/mth
======
NO SAF....


(((((((((((

I also got this plan for my other line

$199 iPHONE 3GS


$70 unlimited Country Fido + 13hrs CDN LD
$10 voicemail/cid/2500 text
$20 500MB
$7.45 SAF
-----
107.50 + tax/MTH


??????????

Your thougths on these deals?

[beripari]

Has anyone considered recording their conversations with fido reps? or ANY other customer sales rep for that matter. I recently went through an issue similar to this with a travel agent. Not having paper or email correspondence to back something up is a pain.

Of course you would HAVE to let the CSR know as soon as you start recording the conversation.

-or- at least threaten that you are recording it, even if you aren't, to see how that affects your dealing.
I actually DID record the conversation(s) over 2 yrs ago &, after the first bill came in & it was totally different, told them so. But, you don't have to do that. As someone else said, write the name, date, time of your call AND if there's any problem afterwards you can always tell THEM to go back & check THEIR recorded conversation with you of <specific date/time/with name> -- that usually gets their attention VERY quickly!

[coolguygta]

deathblow, your deals suck!!

you can get more out of them...
try harder!!

[sttryffe]

i got the credit only coz i was willing to cancel and rep just want to keep milking me.

YMMV though i think. Some rep will happily cancel it without offering credit.


Thanks for taking the time to reply friend! I really do appreciate it!

[sttryffe]

Never say cancel, say you're porting out.

Could you please explain what you mean by porting out? Thanks for your time.

[DaSnipe]

deathblow, your deals suck!!

you can get more out of them...
try harder!!

His deals aren't bad, the new CityFido plan he pays 5$ for VM/CID (maybe he can get it credited and get a 5$ credit for data, I don't know if he can get a monthly credit on that plan since it's a new plan

The old countryfido plan isn't bad since it's got a 5$ credit for data already but maybe push for the retentions value pack for free. He's unlikely to get a monthly credit on an old country fido plan, they'll switch him to a lower with less minutes

[Inno]

Could you please explain what you mean by porting out? Thanks for your time.

I think he means porting your Fido number to a new provider.

[deathblow]

His deals aren't bad, the new CityFido plan he pays 5$ for VM/CID (maybe he can get it credited and get a 5$ credit for data, I don't know if he can get a monthly credit on that plan since it's a new plan

The old countryfido plan isn't bad since it's got a 5$ credit for data already but maybe push for the retentions value pack for free. He's unlikely to get a monthly credit on an old country fido plan, they'll switch him to a lower with less minutes

I am going to refuse the iPhone and plan they sold me, basically they told me for my countryfido plan that I NEED to pay the SAF going forwards IF I was to get the iPHONE, in addiiton, the 'city fido' (2000mins @ $40/mth) they say IF I get the iPHONE I will NEVER been able to get hardware in the future at a discounted price when I renew the plan (basically I wouold have to pay FULL price for my hardware).

[DaSnipe]

I am going to refuse the iPhone and plan they sold me, basically they told me for my countryfido plan that I NEED to pay the SAF going forwards IF I was to get the iPHONE, in addiiton, the 'city fido' (2000mins @ $40/mth) they say IF I get the iPHONE I will NEVER been able to get hardware in the future at a discounted price when I renew the plan (basically I wouold have to pay FULL price for my hardware).

Makes sense, since the old CountryFido plan doesn't automatically have discounts and they want to get people off those plans. The new cityfido is a new garden plan so you did good by not switching if it wasn't a retentions based package (aka allows for hardware upgrades)

[rrai]

I just got off the phone with a rep and greatest guy ever! Hooked me and my gf up with an awesome plan

I went from:
200 Mins
Unlimited W/E @ 7 pm
CID/VM
2500 Txt
100 LD minutes to US/Can
$25 + 911 fee + tx

I ended up getting:

200 Mins
Unlimited W/E @ 5 pm
CID/VM
2500 Txt
Free Fido to Fido (Canada wide) [I could have substituted it for 1000 LD minutes but unlimited calling to my gf is much better]
$17.50 + 911 fee + tx

Plus I have the 6 gigs for $30. So my total bill is just a little over $53

Thanks man if you're reading this.

Excellent plan did he charged you SAF? System Access Fee?

[MALific]

I just got offered a rather unimpressive package...

200 weekday
unlimited weekend/night 5PM
fido2fido
2500 SMS
Unlimited incoming ...
1 gig of data (instead of the 6 before)

for 65 $/m + tax.

That seemed pretty lame. The guy was pretty rough. When I asked if there was a way to get a 2 year contract, he just said "No, it's a 3 year. Apple forces us to do it like that."

I'll try later on this week. If anybody gets better, do tell so I can use the "My friend got the..." or "Rogers offered me..."

;)

[asrm]

I just got offered a rather unimpressive package...

200 weekday
unlimited weekend/night 5PM
fido2fido
2500 SMS
Unlimited incoming ...
1 gig of data (instead of the 6 before)

for 65 $/m + tax.

That seemed pretty lame. The guy was pretty rough. When I asked if there was a way to get a 2 year contract, he just said "No, it's a 3 year. Apple forces us to do it like that."

I'll try later on this week. If anybody gets better, do tell so I can use the "My friend got the..." or "Rogers offered me..."

;)

Is there a CID, VM and Name display in this?

Nowadays they are pretty much offering the same. I have the same plan but with VM/CID and ND instead of F2F for 57.50

[lofony]

I just got offered a rather unimpressive package...

200 weekday
unlimited weekend/night 5PM
fido2fido
2500 SMS
Unlimited incoming ...
1 gig of data (instead of the 6 before)

for 65 $/m + tax.

That seemed pretty lame. The guy was pretty rough. When I asked if there was a way to get a 2 year contract, he just said "No, it's a 3 year. Apple forces us to do it like that."

I'll try later on this week. If anybody gets better, do tell so I can use the "My friend got the..." or "Rogers offered me..."

;)


Yes the rep was right. There is no way you can get an iphone with 2 yrs. It has to be 3 yrs anyway.

[SizzleChest]

I just got off the phone with a rep and greatest guy ever! Hooked me and my gf up with an awesome plan

I went from:
200 Mins
Unlimited W/E @ 7 pm
CID/VM
2500 Txt
100 LD minutes to US/Can
$25 + 911 fee + tx

I ended up getting:

200 Mins
Unlimited W/E @ 5 pm
CID/VM
2500 Txt
Free Fido to Fido (Canada wide) [I could have substituted it for 1000 LD minutes but unlimited calling to my gf is much better]
$17.50 + 911 fee + tx
how did you swing that!?!? i've got the same plan minus the F2F and i'm still paying $10 more than you.

[beripari]

I heard on the news today that Bell will be offering the iPhone next month?

[ah_long]

I heard on the news today that Bell will be offering the iPhone next month?

i will never go with bell.. customer service sucks.. period

[et3rn1ty]

just renewed my fido contract for another 2 yrs
and got offered this plan
20+tax
200 anytime mins
2500 txt messages
unlimited F2F (local)
Unl EV/WE starting at 7 - tried to get the early evening but the rep won't give it to me
VM and call display
I didn't take any phone with them

What do you guys think?

[MALific]

Is there a CID, VM and Name display in this?

Nowadays they are pretty much offering the same. I have the same plan but with VM/CID and ND instead of F2F for 57.50

VM but no CID/Name ...

I should've taken the deal I had before. It was the same with 6 gig for 53.50 something ... With tax I was at 60 $ a month.

your 57.50, is that with tax in?

[MALific]

also, considering the fact that last time I renewed, I made a deal with them and I got 350 $ credit (to buy an unlocked phone from ebay)... their new deals are pretty... boring.

60 $ is sort of pricey per month...

Damn iPhone ... if only another phone had as much apps and such... can't wait for the competition to wake up a little. Anybody know any good handset coming along?

[MALific]

just renewed my fido contract for another 2 yrs
and got offered this plan
20+tax
200 anytime mins
2500 txt messages
unlimited F2F (local)
Unl EV/WE starting at 7 - tried to get the early evening but the rep won't give it to me
VM and call display
I didn't take any phone with them

What do you guys think?

Pretty darn good! Congrats!

[Rebel_lord]

how did you swing that!?!? i've got the same plan minus the F2F and i'm still paying $10 more than you.

I had a nice rep? *shrug*

[SizzleChest]

I had a nice rep? *shrug*

i just talked to fido and asked why some people get offered better plans than others and after referring to what you say you got compared to my plan, they basically assured me that you are not telling the truth. i believe you, but without having an account number or at least a name for them to verify, all i can tell them is "some guy on the internet says he's getting this..."

[Evil Baby]

also, considering the fact that last time I renewed, I made a deal with them and I got 350 $ credit (to buy an unlocked phone from ebay)... their new deals are pretty... boring.

60 $ is sort of pricey per month...

Damn iPhone ... if only another phone had as much apps and such... can't wait for the competition to wake up a little. Anybody know any good handset coming along?

It really shouldn't be a concern of the number of apps the iphone has. The question is do the other platforms have the apps that you need? I know for my needs my phone certainly has all the apps I need. I can't really think of a single iPhone app that I need. Especially when Flash comes to all of the handsets but the iPhone.

There may be other reasons to like the iPhone over the competition, but there are certainly other phones out there that offer things the iPhone simply can not.

[DarkAbyss]

I had a nice rep? *shrug*

Fido reps are liars. They are like used car salesmen. The first time I tried to get plans that similar people had in RFD I was quoted at $72 with no SAF and was told that this was the absolute best they can offer, and that the price that RFD was getting was unheard of or were given under extremely special circumstances. Two more calls later, got it down to $48 including SAF which was better than the majority of the RFD plans.

[helphelp911]

Fido reps are liars. They are like used car salesmen. The first time I tried to get plans that similar people had in RFD I was quoted at $72 with no SAF and was told that this was the absolute best they can offer, and that the price that RFD was getting was unheard of or were given under extremely special circumstances. Two more calls later, got it down to $48 including SAF which was better than the majority of the RFD plans.

+1

they offen tell me i can't have this and that. But i just keep calling in and finally got what i want.

[mangoman]

True but hopefully they'll be useful in getting Fido/Rogers to compete a bit more (at least when it comes to the iPhone).

i will never go with bell.. customer service sucks.. period

[Don Freak]

What do you guys think about the following offer?

$25 + tax with two year contract

200 min
Unlimited Ev/W from 7 pm
Free Fido to Fido
Unlimited incoming
Voice mail (they would not give me CID:cry:)
2500 text messages

would appreciate your opinion

[nerrrdd]

What do you guys think about the following offer?

$25 + tax with two year contract

200 min
Unlimited Ev/W from 7 pm
Free Fido to Fido
Unlimited incoming
Voice mail (they would not give me CID:cry:)
2500 text messages

would appreciate your opinion

How did you get it... Sorry, newbie here and I am dying for a cool plan

[Don Freak]

How did you get it... Sorry, newbie here and I am dying for a cool plan

I was with them more than three years and never missed a payment. But most of all I was annoyingly persistent and threatened to port out my two lines to a competitor.

[nerrrdd]

wow swt... I was with Rogers for 6 years lol and never get a good plan. So now I am off looking for a super swt one

btw do you or anyone have some code or something to get great plan for new customer? Im planning to go for Fido then again must get a good one.

or new customer cant get good plan? :(

[Zoolou]

how long does Fido keep the recorded conversations that they have with you???Cause everytime i have called they keep refering back to the original plan that was offered to me and said that that's the best they can do.....and i've been with Fido for over 7 years!!!!!!!!!!!!!

[UTSC]

I just got offered a rather unimpressive package...

200 weekday
unlimited weekend/night 5PM
fido2fido
2500 SMS
Unlimited incoming ...
1 gig of data (instead of the 6 before)

for 65 $/m + tax.

That seemed pretty lame. The guy was pretty rough. When I asked if there was a way to get a 2 year contract, he just said "No, it's a 3 year. Apple forces us to do it like that."

I'll try later on this week. If anybody gets better, do tell so I can use the "My friend got the..." or "Rogers offered me..."

;)

rogers retention was giving 3 GB data plus VM and CID for the same price

[T3NSION]

Update: I removed VM from my plan.

Now its:

200 Daytime
7pm U/L Evenings and Weekends
Fido to Fido
2500 Text
Caller ID
6GB
No SAF/911

18+30 = 48+Tax

I got this when I still have a little less than 2 years on my contract too.

[little_asian_angel]

i just talked to fido and asked why some people get offered better plans than others and after referring to what you say you got compared to my plan, they basically assured me that you are not telling the truth. i believe you, but without having an account number or at least a name for them to verify, all i can tell them is "some guy on the internet says he's getting this..."


you should say "your friend" is saying he/she got that.... not "some person on the internet". The reason being is that if you say you will port out/cancel, they know you are bluffing so you get a better plan and they will be more reluctant to give you anything more

[little_asian_angel]

wow swt... I was with Rogers for 6 years lol and never get a good plan. So now I am off looking for a super swt one

btw do you or anyone have some code or something to get great plan for new customer? Im planning to go for Fido then again must get a good one.

or new customer cant get good plan? :(


new customers are restricted to in market plans on the website only... unless you buy out someone's existing pre-November 2008 plan

[SizzleChest]

you should say "your friend" is saying he/she got that.... not "some person on the internet". The reason being is that if you say you will port out/cancel, they know you are bluffing so you get a better plan and they will be more reluctant to give you anything more

I would imagine that if i mentioned that my friend was offered a certain plan, they would then ask for the friend's name so that they could verify.

[xGambitx]

2 year contract

200 daytime min
1000 even/weekends at 7pm
UNLIMITED INC
Caller ID


$15 plux tax = $16.95

what do you guys think?

[rrai]

2 year contract

200 daytime min
1000 even/weekends at 7pm
UNLIMITED INC
Caller ID


$15 plux tax = $16.95

what do you guys think?

Excellent deal. You are doing much better than most people here.

[little_asian_angel]

I would imagine that if i mentioned that my friend was offered a certain plan, they would then ask for the friend's name so that they could verify.

because of confidentiality reasons they are not allowed to check anyone's account without clearing confidentiality. When you call they are only strictly allowed to look at your account and your account only unless someone has given verbal or written permission to have you speak on someone else's account on their behalf.

Make up a name... I can say my friend's name is Joe Blow and he has shown me his bill

[mega56]

The last time I got a retention plan (2007), they started with an existing standard plan and started throwing credits at it.

can someone post the details of their recent retention plan (hopefully around the $25 range). I want to see how the credits are applied so I know where to start negotiations.

for example:
standard 100/1000EW web plan: $25
credit: $10
credit: CID, VM

thanks

[Zoolou]

Again i spoke with the Fido Rep and because i wasn't under the "grandfather" clause of any plan that INCLUDED paying a SAF (my current plan is without SAF) thats where they have room to make a deal with the customer. Because i don't i was told that my plan was a basic plan and they couldn't offer me any other deals or even a discount or free phone......Well i looks like its going to be goodbye FIDO !!!!!! F.U........Again to those who are getting these great deals i don't now how its being done or what current agreements are but it sure as hell isn't coming my way

[asrm]

2 year contract

200 daytime min
1000 even/weekends at 7pm
UNLIMITED INC
Caller ID


$15 plux tax = $16.95

what do you guys think?

OMG - That is great! Just last week I got the same plan for 25$ :(

I have been with them for 4 years but I guess it all depends on the rep you get. What was your approach? threatening or friendly or lucky? :D

[Don Freak]

I made another attempt to cancel my Fido(s) today and here is what I was offered:

$ 35 + tax

200 daytime
unlimited E/W 7pm
unlimited incoming
VM and CID
unlimited F to F

So lame at this point in our relationship :cry:. I guess this is a "good bye" to Fido (F***ing IDiOts). I'll see my shrink to go on with my life :cheesygri.

DF

[T3NSION]

I made another attempt to cancel my Fido(s) today and here is what I was offered:

$ 35 + tax

200 daytime
unlimited E/W 7pm
unlimited incoming
VM and CID
unlimited F to F

So lame at this point in our relationship :cry:. I guess this is a "good bye" to Fido (F***ing IDiOts). I'll see my shrink to go on with my life :cheesygri.

DF

If u take out the unlimited incoming its 25? Should include 2500 texts too... not that bad, standard retention plan if its got texts.

[mdua]

I currently have:

250 Anytime Minutes
Unlimited Evenings and Weekends @ 7pm
Unlimited Incoming
Network Calling (FtF, FtR)
100 LD Minutes
Call Display

Total = $32.45 + Taxes = $36.67

I need to know if I can call in and try to get VM and text messaging. What I am willing to give up is some minutes and the LD minutes. What do you think is the best I can get...btw I'm located in the GTA I know it depends on where you are from?

[Zoolou]

I made another attempt to cancel my Fido(s) today and here is what I was offered:

$ 35 + tax

200 daytime
unlimited E/W 7pm
unlimited incoming
VM and CID
unlimited F to F

So lame at this point in our relationship :cry:. I guess this is a "good bye" to Fido (F***ing IDiOts). I'll see my shrink to go on with my life :cheesygri.

DF

IN the same boat Bud....maybe we can split the Shrink Bill :razz:they won't budge know the feeling.....after my 5th call with them today i got a call back for there Customer Service Rep Automated Survey to see how "well" the service was....HAHAHAHAHAHA....think i broke the machine with all the "F" bombs that i dropped on it

[rrai]

I made another attempt to cancel my Fido(s) today and here is what I was offered:

$ 35 + tax

200 daytime
unlimited E/W 7pm
unlimited incoming
VM and CID
unlimited F to F

So lame at this point in our relationship :cry:. I guess this is a "good bye" to Fido (F***ing IDiOts). I'll see my shrink to go on with my life :cheesygri.

DF

Same deal they offered me and i said bye bye fido

[rrai]

I currently have:

250 Anytime Minutes
Unlimited Evenings and Weekends @ 7pm
Unlimited Incoming
Network Calling (FtF, FtR)
100 LD Minutes
Call Display

Total = $32.45 + Taxes = $36.67

I need to know if I can call in and try to get VM and text messaging. What I am willing to give up is some minutes and the LD minutes. What do you think is the best I can get...btw I'm located in the GTA I know it depends on where you are from?

You can go for 200 Anytime minute and cut down LD minutes and you should be able to get VM and text messaging. Let me know how it goes.

[deathblow]

Again i spoke with the Fido Rep and because i wasn't under the "grandfather" clause of any plan that INCLUDED paying a SAF (my current plan is without SAF) thats where they have room to make a deal with the customer. Because i don't i was told that my plan was a basic plan and they couldn't offer me any other deals or even a discount or free phone......Well i looks like its going to be goodbye FIDO !!!!!! F.U........Again to those who are getting these great deals i don't now how its being done or what current agreements are but it sure as hell isn't coming my way

Call them, sign up for a 3 yr plan with the iPhone 3GS, call Fido tell them you dont want the plan anymore (within a day or so), refuse the package at your door. Repeat as necessary.

[Zoolou]

Call them, sign up for a 3 yr plan with the iPhone 3GS, call Fido tell them you dont want the plan anymore (within a day or so), refuse the package at your door. Repeat as necessary.

Good idea....but i can't be bothered playing the game anymore too busy with other crap to piss around with a stupid cell phone

[eugenewu]

This is what I got offered for an iphone:

200 Anytime
2500 Text
Unlimited Evgs + Weekends starting at 5 pm
Unlimited Incoming
Call Display + VM
SAF and 911 included

Total $37.50 + tax

Had to add a $25 data plan (500 mb) for the iphone bringing the total to $62.50 + tax.

[anzvietboy]

I have signed a monthly contract with Fido since Nov, 2008. Do I eligible with the retention plans?

When I call and speak to one of the Representative, they say I don't qualify for any retention plans or promotion eventhough I told them I want to open up another 2 lines, in total 3.

Anyone who have called the Fido Representative recently, that would like to give me any tips when i talk to them...."should I tell them I want to cancel the plan first...?"

Any tips are appreciated....

Thank you so much

PS: The baisc plan I am using right now

100 mins
Unlimited Eve/Weekends
Unlimited Text

28$ (no SAF or 411)

[Flintz]

This is what I got offered for an iphone:

200 Anytime
2500 Text
Unlimited Evgs + Weekends starting at 5 pm
Unlimited Incoming
Call Display + VM
SAF and 911 included

Total $37.50 + tax

Had to add a $25 data plan (500 mb) for the iphone bringing the total to $62.50 + tax.

Dude, you got duped! I get 700 daytime minutes, Unlimited EW starting at 5pm, Fido to Fido plus, unlimited incoming, call display, VM, 2500 text/MMS/Picture (2500 for each), and who called, for $40 + tax. You should call them back and get something better.

[Cryptic_Soul]

I was just wondering, what's the cheapest Fido offer one could get starting off without needing to sign onto a contract with them? I'm curious for an honest opinion, like I'd prefer a plan priced at around $25-35/mo or less. Also would I be able to get better rates with pay as you go? Can anyone plz give me advise?

starting off you can only get what's on the fido website

[Fluid]

I have signed a monthly contract with Fido since Nov, 2008. Do I eligible with the retention plans?

When I call and speak to one of the Representative, they say I don't qualify for any retention plans or promotion eventhough I told them I want to open up another 2 lines, in total 3.

Anyone who have called the Fido Representative recently, that would like to give me any tips when i talk to them...."should I tell them I want to cancel the plan first...?"

)

you cant just ask for a retention plan. best way right now is to say well, well, well looks like there's more GSM competition coming up, i called bell and they have a nice promotion going on for this this and that. I was planning to port my number once the transfer to the new network was complete, but I felt obliged as a long time customer to call you and let you know fido

[anzvietboy]

you cant just ask for a retention plan. best way right now is to say well, well, well looks like there's more GSM competition coming up, i called bell and they have a nice promotion going on for this this and that. I was planning to port my number once the transfer to the new network was complete, but I felt obliged as a long time customer to call you and let you know fido

Thank you so much for your tips...I already called them again before I read your reply and it works. She gave me a really good deal

200 weekdays mins
unlimited even/weekends
unlimited fido to fido
2500 text message
voice mail + caller Id

$25 (no SAF + 411 fee)

Later on, she said since I wasn't on the old system "like other customers who pay SAF and 411 fee) so I wasn't eligible for the retention plan....wth....then she said "she can't switch me to a new plan or do anything about that".

Since, I am not with the old system so basically I am not eligible for any promition, awrads and new plans....wth

Anyone in a same boat?????

[tekki]

Just got my retention plan a week ago. I still have one year on my 3-yr contract left.

200 day time minutes
1000 evenings and weekends *edit: starting at 7
unlimited incoming calls
2500 canadian text messages
voice mail + caller ID/name display

I think that's everything.

22.60 after taxes

Originally they gave me another option costing 27.58+taxes (without SAF) it included:
200 day time minutes, unlimited evening and weekends starting at 5pm, call display, voice mail, 2500 canadian text messages.
I kindly asked them if there was anything cheaper in terms of price. The representative was kind enough to look into it and offered me the plan as noted above. I was polite and courteous throughout the entire process - be nice and they'll treat you well!

[Zoolou]

Thank you so much for your tips...I already called them again before I read your reply and it works. She gave me a really good deal

200 weekdays mins
unlimited even/weekends
unlimited fido to fido
2500 text message
voice mail + caller Id

$25 (no SAF + 411 fee)

Later on, she said since I wasn't on the old system "like other customers who pay SAF and 411 fee) so I wasn't eligible for the retention plan....wth....then she said "she can't switch me to a new plan or do anything about that".

Since, I am not with the old system so basically I am not eligible for any promition, awrads and new plans....wth

Anyone in a same boat?????

I was told the same boat load of crap.....'cause you don't pay a SAF Fido won't give you a retention deal.....I've asked 6 customer reps already and tried different ways around it and the answer has been the same....and I;ve beed with Fido for over 7 years....Go figure...so much for Customer Rewards!!!

[freestyle72]

got my retention deal today.

200 anytime
free after 5 pm + weekends
unlimited incoming
iphone value pack (visual voicemail, call display, 2500 texts)
1000 minutes canadian long distance
6 gb data

$67.50+ tax

No SAF
no 911

[linds07]

Just got my retention plan a week ago. I still have one year on my 3-yr contract left.

200 day time minutes
1000 evenings and weekends *edit: starting at 7
unlimited incoming calls
2500 canadian text messages
voice mail + caller ID/name display

I think that's everything.

22.60 after taxes
be nice and they'll treat you well!

great deal! They wouldn't give me texts
or voicemail since I had u/l incoming. What kind of credits did you have applied?

[clone]

I was just wondering, what's the cheapest Fido offer one could get starting off without needing to sign onto a contract with them? I'm curious for an honest opinion, like I'd prefer a plan priced at around $25-35/mo or less. Also would I be able to get better rates with pay as you go? Can anyone plz give me advise?

No contract

200 daytime minutes
1000 evening/weekends starts at 7pm
unlimited incoming
Caller ID

$25 plus tax

[anzvietboy]

I was told the same boat load of crap.....'cause you don't pay a SAF Fido won't give you a retention deal.....I've asked 6 customer reps already and tried different ways around it and the answer has been the same....and I;ve beed with Fido for over 7 years....Go figure...so much for Customer Rewards!!!

I think I am lucky that I couldn't switch to the 2 yrs retention plan, because I heard that Public Talk has a really good plan "unlimited text and talk for $40" in November so I will wait.....

No contract

200 daytime minutes
1000 evening/weekends starts at 7pm
unlimited incoming
Caller ID

$25 plus tax

Anyways,

How do you sign up for this contract, I asked them if they have any special deals or promtion for me if I open up another line with fido...they said "no, what you see in the market is what we have right now...."...I don't know how you get that plan....Any tips would be great....

[tekki]

great deal! They wouldn't give me texts
or voicemail since I had u/l incoming. What kind of credits did you have applied?

Credits? not sure what you mean by that. They said I did NOT have to extend my contract if that's what you mean.

[linds07]

Credits? not sure what you mean by that. They said I did NOT have to extend my contract if that's what you mean.

Well usually they'll offer a plan and then sometimes apply $5/10 credit. With my $25 plan the most they'd do is give me a $5 credit towards 200 texts. I was just asking if they gave you credit to lower the price or offered you that plan straight up.

[shinji1]

Just got my retention plan a week ago. I still have one year on my 3-yr contract left.

200 day time minutes
1000 evenings and weekends *edit: starting at 7
unlimited incoming calls
2500 canadian text messages
voice mail + caller ID/name display

I think that's everything.

22.60 after taxes

Originally they gave me another option costing 27.58+taxes (without SAF) it included:
200 day time minutes, unlimited evening and weekends starting at 5pm, call display, voice mail, 2500 canadian text messages.
I kindly asked them if there was anything cheaper in terms of price. The representative was kind enough to look into it and offered me the plan as noted above. I was polite and courteous throughout the entire process - be nice and they'll treat you well!

That's an awesome plan! Just wondering how did you bargain with them despite having 1 year left in your contract (I'm in the same boat)? I thought you are only eligible for extension if you have less than 6 months left on your existing contract.

[will_inc]

Hi,

I just got my deal in, here it is:

200 min
unlimited inc.
unlimited evenings/weekends at 5pm
vm/call id/2500 text
no 911/saf
total: 27.50$

If anything talk to the people from Montreal not Vancouver, talked to a pretty uptight guy from B.C. I love Montreal, such a nice city.

It was on a 3 year contract because I got an iphone.

[xGambitx]

Hi,

I just got my deal in, here it is:

200 min
unlimited inc.
unlimited evenings/weekends at 5pm
vm/call id/2500 text
no 911/saf
total: 27.50$

If anything talk to the people from Montreal not Vancouver, talked to a pretty uptight guy from B.C. I love Montreal, such a nice city.

It was on a 3 year contract because I got an iphone.

You got the iphone without a Data plan?

edit: is fido open today?

[tekki]

That's an awesome plan! Just wondering how did you bargain with them despite having 1 year left in your contract (I'm in the same boat)? I thought you are only eligible for extension if you have less than 6 months left on your existing contract.

I thought so too. I was very polite and patient while talking to the representatives and they seemed more then welcomed to assist me.

[tekki]

Well usually they'll offer a plan and then sometimes apply $5/10 credit. With my $25 plan the most they'd do is give me a $5 credit towards 200 texts. I was just asking if they gave you credit to lower the price or offered you that plan straight up.

Oh, I see what you mean. My account has both the $5 and $10 credits.

[Zoolou]

Just got my retention plan a week ago. I still have one year on my 3-yr contract left.

200 day time minutes
1000 evenings and weekends *edit: starting at 7
unlimited incoming calls
2500 canadian text messages
voice mail + caller ID/name display

I think that's everything.

22.60 after taxes

Originally they gave me another option costing 27.58+taxes (without SAF) it included:
200 day time minutes, unlimited evening and weekends starting at 5pm, call display, voice mail, 2500 canadian text messages.
I kindly asked them if there was anything cheaper in terms of price. The representative was kind enough to look into it and offered me the plan as noted above. I was polite and courteous throughout the entire process - be nice and they'll treat you well!

Got to ask Tekki.....the contract that you had left with one year on....were you paying a SAF or not.....this question goes out to any one else who got a similiar offer as Tekki.....Were you coming off a contract or on a contract with a System Access Fee???? This is where my problem is starting from with Fido

[tekki]

Got to ask Tekki.....the contract that you had left with one year on....were you paying a SAF or not.....this question goes out to any one else who got a similiar offer as Tekki.....Were you coming off a contract or on a contract with a System Access Fee???? This is where my problem is starting from with Fido

I was paying SAF, my previous bill came just around 40 dollars. I did not cancel my contract. I still have to stick with fido til sometime sept 2010, but I pay practically half the cost and receiving a lot more.

[Xaero]

Does anyone know what they are offering the iPhone GS's at with 2 year contract for retention plan people? I lost my phone so I am thinking of getting one...

[asrm]

Just thought of sharing with you guys:

Canada's wireless phone companies will allow customers to refuse changes (such as raising prices or limiting services) made part way through their contract's term or to get out of the contract at no additional cost.

http://www.financialpost.com/news-sectors/story.html?id=1952197

[WonJeremy]

Just got this for my dad.

$20:
200 daytime
free evenings starting at 7
free weekends
1000 fido to fido
caller ID
2 year contract

[Zoolou]

I was paying SAF, my previous bill came just around 40 dollars. I did not cancel my contract. I still have to stick with fido til sometime sept 2010, but I pay practically half the cost and receiving a lot more.

i was paying a SAF around Dec 08 but cancelled it and took another plan without the SAF ...my contract runs out on Dec of this year but they won't give me a deal cause they told me they cant offer any option cause i don't pay the SAF and they cannot offer me a "lower" deal than what i have......ive been told this by 6 reps and stonewalled

[tekki]

i was paying a SAF around Dec 08 but cancelled it and took another plan without the SAF ...my contract runs out on Dec of this year but they won't give me a deal cause they told me they cant offer any option cause i don't pay the SAF and they cannot offer me a "lower" deal than what i have......ive been told this by 6 reps and stonewalled

Oh wow. Thanks for the info. Not sure what you can do though. Maybe it'd be worth asking to cancel your account and perhaps switch to Rogers on a non-contract basis. After 3 months or so I think you can compromise a deal.

[yanga90]

Hi,

I just got my deal in, here it is:

200 min
unlimited inc.
unlimited evenings/weekends at 5pm
vm/call id/2500 text
no 911/saf
total: 27.50$

If anything talk to the people from Montreal not Vancouver, talked to a pretty uptight guy from B.C. I love Montreal, such a nice city.

It was on a 3 year contract because I got an iphone.

I got the exact same plan as yours today minus the unlimited incoming, the guy i talked to was really nice and patient, not really sure where he was from though, hmm i wonder if i can still haggle for unlimited incoming

[asrm]

Quote:
Originally Posted by will_inc View Post
Hi,

I just got my deal in, here it is:

200 min
unlimited inc.
unlimited evenings/weekends at 5pm
vm/call id/2500 text
no 911/saf
total: 27.50$

If anything talk to the people from Montreal not Vancouver, talked to a pretty uptight guy from B.C. I love Montreal, such a nice city.

It was on a 3 year contract because I got an iphone.
I got the exact same plan as yours today minus the unlimited incoming, the guy i talked to was really nice and patient, not really sure where he was from though, hmm i wonder if i can still haggle for unlimited incoming

I got the exact same plan with iphone data add-on of 30$ for 1 GB (27.50+30). Used fido $ for a new 8 GB 3G.

[Terrific_Deals2k8]

http://mobilesyrup.com/2009/05/18/globalive-full-strategy-leaked-online-14-handsets-4-smartphones-including-xperia-and-android/

[DarkAbyss]

I got the exact same plan with iphone data add-on of 30$ for 1 GB (27.50+30). Used fido $ for a new 8 GB 3G.

Why not a 3G S? I think it's worth the extra $100 considering that the 2G and 3G will probably be starting to get phased out (IMO) come next year's release of the phones.

[Terrific_Deals2k8]

http://www.publicmobile.ca/

$40 Unlimited Talk and Text plan

[asrm]

I got the exact same plan as yours today minus the unlimited incoming, the guy i talked to was really nice and patient, not really sure where he was from though, hmm i wonder if i can still haggle for unlimited incoming

Why not a 3G S? I think it's worth the extra $100 considering that the 2G and 3G will probably be starting to get phased out (IMO) come next year's release of the phones.

I had 150 Fido $ and my plan was to buy 1 for myself and 1 phone for my wife but Fido has changed its policy and they charge +200 $ in the first invoice and then give a credit in the second bill to ensure one keeps the data add on and pays for the iphone.

I evaluated and thought that I can live with the shortcomings of 3G. Once jailbroken it can have video, etc. Speed - I mostly use it on wireless and am OK with it.

I paid extra for maintenance and if something goes wrong will get 3GS or whatever is newer at that time. :)

[danyo]

What's the best option for me (on the EPP plan) when I'm looking to add text/CID into my plans again? Is there a way I can talk them down for a deal?

[yanga90]

What's the best option for me (on the EPP plan) when I'm looking to add text/CID into my plans again? Is there a way I can talk them down for a deal?

just call fido retention directly at 1-888-259-3436 and say that you saw some better deals at other places like bell or rogers and ask if they can offer anything better to make you stay i had the epp plan also before and they removed my SAF and added in 2500 texts, caller id and vm for $10 and the total ended up as $27.50+tax and if you get someone really nice you might be able to get unlimited incoming or fido to fido
also if you dont need unlimited nights and weekends starting at 5 then you can tell them that and they can change it and drop the price a bit more

[Zoolou]

Crap man.....i don't know who you all are speaking with but again i just keep getting the same line of crap that i've stated in previous comments....all they will give me is the 35 plan for 25....thats it "cause i had the SAF removed over 10 months ago" They told me that they cant afford to offer me any less even after i told them of RFD deals(told them friends of mine) were being offered and they told me that shouldn't be happening.......Like i said they ain't budging on anything for me!!!!!!!!!!!!!!!

[lumlum1013]

Fido is tryin' to screw my GF's sister and mom....

last week i negotiated for them, and they finally offered to match the plan similar to what i have (since 09 summer), since we are re-new 2 contracts....

2 year contract
200 anytime
weekend and weeknites 7pm-8am
fido to fido
2500 txt msgs
$10 credit monthly
caller ID (typical, not the fancy one) (negotiated to be $2/month instead of typ. charge)
enhanced voice mail
unlimited incoming call
SAF and 911
$30.51 tax + rebate included per month ($27 + tax)

this negotiation was w/ a retention representative, and had
his manager's approval

and we agreed to it, and picked out the new phones we wanted...
and deducted the fido dollars...

got the phones in 3 days, everyone was happy, however today, when
Gf's sister decided to call back and re-confirm the plan,
another reprenetative claimed this contract was a mistake, it cannot be this low,
somethin' was wrong...and decided to take action....fido mentioned,
starting next month, fido will have to charge them $7 for CID, instead of $2 (which was what i negotiated last week)...

has anyone experienced this? fido revising contracts? what should i say to them when i call fido tomorrow?
btw, i still have the first fido representative's name, if i can't go through w/ him, should i go straight and ask to speak w/ a manager?

please advise~

[Sergio]

Guys, be patient. In November/December everyone is going to redo their pricing because of new competition that finally is ready to launch.

I talked to a Bell rep yesterday, and she confirmed the same, don't touch a bell phone, since they will alll be replaced with new phones that support SIM cards on the 3G network.

The iPhone on the Bell network, will also force Rogers + Fido, to stop this monopoly they had with the great success of Apple iPhone.

Anyone who signs a 2 year or 3 year contract in coming weeks, will not be happy when new plans are gooing to be released, so please be patient....

Ciao...
Sergio

[mliongco]

Crap man.....i don't know who you all are speaking with but again i just keep getting the same line of crap that i've stated in previous comments....all they will give me is the 35 plan for 25....thats it "cause i had the SAF removed over 10 months ago" They told me that they cant afford to offer me any less even after i told them of RFD deals(told them friends of mine) were being offered and they told me that shouldn't be happening.......Like i said they ain't budging on anything for me!!!!!!!!!!!!!!!

How long have you been with Fido? They may only offer these to those who have been with them for a long time.

[beripari]

Fido is tryin' to screw my GF's sister and mom....

last week i negotiated for them, and they finally offered to match the plan similar to what i have (since 09 summer), since we are re-new 2 contracts....

2 year contract
200 anytime
weekend and weeknites 7pm-8am
fido to fido
2500 txt msgs
$10 credit monthly
caller ID (typical, not the fancy one) (negotiated to be $2/month instead of typ. charge)
enhanced voice mail
unlimited incoming call
SAF and 911
$30.51 tax + rebate included per month ($27 + tax)

this negotiation was w/ a retention representative, and had
his manager's approval

and we agreed to it, and picked out the new phones we wanted...
and deducted the fido dollars...

got the phones in 3 days, everyone was happy, however today, when
Gf's sister decided to call back and re-confirm the plan,
another reprenetative claimed this contract was a mistake, it cannot be this low,
somethin' was wrong...and decided to take action....fido mentioned,
starting next month, fido will have to charge them $7 for CID, instead of $2 (which was what i negotiated last week)...

has anyone experienced this? fido revising contracts? what should i say to them when i call fido tomorrow?
btw, i still have the first fido representative's name, if i can't go through w/ him, should i go straight and ask to speak w/ a manager?

please advise~

Tell them that since they record all calls, to go back & check your discussion with the service representative. They should not be changing "contracts" when they've been agreed to.

[beripari]

Guys, be patient. In November/December everyone is going to redo their pricing because of new competition that finally is ready to launch.

I talked to a Bell rep yesterday, and she confirmed the same, don't touch a bell phone, since they will alll be replaced with new phones that support SIM cards on the 3G network.

The iPhone on the Bell network, will also force Rogers + Fido, to stop this monopoly they had with the great success of Apple iPhone.

Anyone who signs a 2 year or 3 year contract in coming weeks, will not be happy when new plans are gooing to be released, so please be patient....

Ciao...
Sergio
I tend to agree with you. I think Fido is just trying to LOCK people into higher priced contracts before all of this occurs cause once you're in contract, not much you can do without paying that "penalty". That's why they may not be so forthcoming with the deals lately.

[lumlum1013]

Fido is tryin' to screw my GF's sister and mom....

last week i negotiated for them, and they finally offered to match the plan similar to what i have (since 09 summer), since we are re-new 2 contracts....

2 year contract
200 anytime
weekend and weeknites 7pm-8am
fido to fido
2500 txt msgs
$10 credit monthly
caller ID (typical, not the fancy one) (negotiated to be $2/month instead of typ. charge)
enhanced voice mail
unlimited incoming call
SAF and 911
$30.51 tax + rebate included per month ($27 + tax)

this negotiation was w/ a retention representative, and had
his manager's approval

and we agreed to it, and picked out the new phones we wanted...
and deducted the fido dollars...

got the phones in 3 days, everyone was happy, however today, when
Gf's sister decided to call back and re-confirm the plan,
another reprenetative claimed this contract was a mistake, it cannot be this low,
somethin' was wrong...and decided to take action....fido mentioned,
starting next month, fido will have to charge them $7 for CID, instead of $2 (which was what i negotiated last week)...

has anyone experienced this? fido revising contracts? what should i say to them when i call fido tomorrow?
btw, i still have the first fido representative's name, if i can't go through w/ him, should i go straight and ask to speak w/ a manager?

please advise~

Tell them that since they record all calls, to go back & check your discussion with the service representative. They should not be changing "contracts" when they've been agreed to.


should i also state that if FIDO can back out their agreements that easily, then i could also back-out SIX of our fido agreements that we've negotiated previously?

would this be ideal?

[Zoolou]

How long have you been with Fido? They may only offer these to those who have been with them for a long time.

Ive been with Fido since they started!!!!! Been on plans for over 7 years with them prior to that was pay-as-go......I have to agree....that something seems really fishy that there aren't many "good" deals out there with any of the carriers....I think when the new competition hits....watch out

[beripari]

should i also state that if FIDO can back out their agreements that easily, then i could also back-out SIX of our fido agreements that we've negotiated previously?

would this be ideal?
I wouldn't state that right off -- keep it as your "bluff" card -- wait to see how the conversations going then, if you HAVE to, you can say "OK then, since Fido is changing the terms of our agreement, there should be no cancellation fee for cancelling our 6 lines. This is your notice to do so"
BUT, be prepared in case they go ahead & do that. I recently did this will Bell Xpress vu but was prepared for "cancellation" - which they went ahead & cancelled me and only after asking to speak with a supervisor "as a courtesy" to let her know that I'm going to the executive did they come around. But, threatening to cancel 6 lines seems like a good ACE card to me!! At that point you'll definitely get transferred to retentions! You're opening line should be "I'd like to cancel my 6 lines --- or PORT out might be better! If you've been with them awhile, should be not problem.

In other words, if you're going to "bluff" at all, just be prepared for the consequences.

[lumlum1013]

I wouldn't state that right off -- keep it as your "bluff" card -- wait to see how the conversations going then, if you HAVE to, you can say "OK then, since Fido is changing the terms of our agreement, there should be no cancellation fee for cancelling our 6 lines. This is your notice to do so"
BUT, be prepared in case they go ahead & do that. I recently did this will Bell Xpress vu but was prepared for "cancellation" - which they went ahead & cancelled me and only after asking to speak with a supervisor "as a courtesy" to let her know that I'm going to the executive did they come around. But, threatening to cancel 6 lines seems like a good ACE card to me!! At that point you'll definitely get transferred to retentions! You're opening line should be "I'd like to cancel my 6 lines --- or PORT out might be better! If you've been with them awhile, should be not problem.

In other words, if you're going to "bluff" at all, just be prepared for the consequences.


good advises! thx for the watch out!

[beripari]

good advises! thx for the watch out!

Just be pleasant vs. "threatening"! And, when you tell them to port your lines out ask them how long that takes (it takes 30 days) - you just want to know so you can arrange service with another provider.

It helps if you have the name, date & time of the person you called for.

Also, if they "read" your file & say what you're telling them isn't correct, that's when you tell them to check the "recorded conversation" since "obviously the CSR didn't input the full info into my file OR input incorrect info into my file".

Good luck!!

[asrm]

just call fido retention directly at 1-888-259-3436 and say that you saw some better deals at other places like bell or rogers and ask if they can offer anything better to make you stay i had the epp plan also before and they removed my SAF and added in 2500 texts, caller id and vm for $10 and the total ended up as $27.50+tax and if you get someone really nice you might be able to get unlimited incoming or fido to fido
also if you dont need unlimited nights and weekends starting at 5 then you can tell them that and they can change it and drop the price a bit more

There is a flip side to it. If you get one of those rep having bad days they wont budge and if they know what you need, they would throw in things you dont need and would charge you for the add-on you need. You have to be tactful.

With me they were adamant on giving me 2500 text instead of F2F. They kept the 2500 text and wanted to charge 10$ for F2F. I finally decided to ignore F2F.

[southnam]

I just got offered the standard $27.50 plan that everyone is getting. Has anyone been able to get it with no contract? IT seems that's the standard out there now or $17.50 if you don't want the cid/vm/txt

[Zoolou]

I just got offered the standard $27.50 plan that everyone is getting. Has anyone been able to get it with no contract? IT seems that's the standard out there now or $17.50 if you don't want the cid/vm/txt

I just spoke with a sales rep at the Telephone Booth inquiring about the crap i was dealing with and he told me because of the 2 new carriers that are coming online by Dec....all the Big carriers won't be offering much and even trying to tie up customers longer cause once the new rates that will be offered will blow anything out of the water thats being offered.....have to wait and see...

[Ojibway Bob]

Just got my retention plan a week ago. I still have one year on my 3-yr contract left.

200 day time minutes
1000 evenings and weekends *edit: starting at 7
unlimited incoming calls
2500 canadian text messages
voice mail + caller ID/name display

I think that's everything.

22.60 after taxes

Originally they gave me another option costing 27.58+taxes (without SAF) it included:
200 day time minutes, unlimited evening and weekends starting at 5pm, call display, voice mail, 2500 canadian text messages.
I kindly asked them if there was anything cheaper in terms of price. The representative was kind enough to look into it and offered me the plan as noted above. I was polite and courteous throughout the entire process - be nice and they'll treat you well!

Hi....this is my first post and well I have gone to the RFD site many A time before I have not bothered to sign up and post anything before until reading over these few pages.
I am with Fido with a few months left of a 3 year term, before that have used Pay as u go for almost 6 years with Fido so have been around the block with them. Now my Wife (it is under her name) called not long ago and tried to wheel and deal and was told that with our existing couples plan there is nothing that Fido could do that would be cheaper but could if wanting to sign up for a new 2 year term with new phones.
We have no VM or free texts,really only good thing we got is free couples unlimited calls. we currently pay 75-80$ a month with 5-10$ going to texts.we are also paying the sae sad to say lol.
Lookin at the above plan I wonder if it is a good idea to call now or wait it out til our plan actually ends mid Dec and shop around with the new carriers that are on there way.
I am happy with Fido so far and with the merge with Rogers I feel has a pretty good service reach. We are in need of new phones and have Fido bucks that could be used but are waiting on better phone selections.
So basically without telling u all my whole life story (lol sry bout tha long story above heheh). I ask the experts here, Wait and deal with it for a few more months or try and get a few months without signing a new contract and save a few pennies til my contract ends?
Thanks for listening and look forward to all ur responses

[Zoolou]

Hi....this is my first post and well I have gone to the RFD site many A time before I have not bothered to sign up and post anything before until reading over these few pages.
I am with Fido with a few months left of a 3 year term, before that have used Pay as u go for almost 6 years with Fido so have been around the block with them. Now my Wife (it is under her name) called not long ago and tried to wheel and deal and was told that with our existing couples plan there is nothing that Fido could do that would be cheaper but could if wanting to sign up for a new 2 year term with new phones.
We have no VM or free texts,really only good thing we got is free couples unlimited calls. we currently pay 75-80$ a month with 5-10$ going to texts.we are also paying the sae sad to say lol.
Lookin at the above plan I wonder if it is a good idea to call now or wait it out til our plan actually ends mid Dec and shop around with the new carriers that are on there way.
I am happy with Fido so far and with the merge with Rogers I feel has a pretty good service reach. We are in need of new phones and have Fido bucks that could be used but are waiting on better phone selections.
So basically without telling u all my whole life story (lol sry bout tha long story above heheh). I ask the experts here, Wait and deal with it for a few more months or try and get a few months without signing a new contract and save a few pennies til my contract ends?
Thanks for listening and look forward to all ur responses


Read over the posts that i have submitted....i'm in the same boat as you are...but not getting gouged as bad as you are....From ALL the fido reps that i have spoken with you should be able to get a new deal like the one above because YOU ARE PAYING A SAF....that is what they ALL told me..i currently don't and hence don't ahem "qualify"....If its new phones your after go to Solo or Koodoo or Virgin and get a better phone and a plan better than you have.... or gut it out for a couple more months and see what happens when Globalive and WIndmobile are up and competing with the Big Boys.....need more info PM me ....like i said i'm in the exact position you're in with the years service of "loyality" to Fido and i've been battling for a new deal for over a month and a half with them

[bst]

Just negotiated with retention, it seems like the deal is not as good as it used to be.

For 2 years renewal, this is what I got:

200 daytimes - $17.5
Unlimited evening and weekend @ 7pm
Unlimited incoming - $12
VM/2500sms/CID - $10
Monthly plan credit $10

$50 one time credit for not getting a phone.

Total comes to $29.50 plus tax = $33.34........warm deal :(

[mega56]

i have a pre nov 08 retention plan, meaning i'm paying the SAF. Will it be possible to keep the existing plan for another 2 years (keep paying the SAF)? I like the way it is.

[bmcm]

my account include cid and name display,
but my fido 3gs couldn't appear name display,
anyone else has name display on iphone 3gs?

[4flava]

my account include cid and name display,
but my fido 3gs couldn't appear name display,
anyone else has name display on iphone 3gs?

which firmware are you using?.. apparantly name display is supported for 3.1 +

[bmcm]

which firmware are you using?.. apparantly name display is supported for 3.1 +

i pick up my iphone 3gs at apple store, I didn't change anything?
what can i do that my iphone could support name display?

[anzvietboy]

No contract

200 daytime minutes
1000 evening/weekends starts at 7pm
unlimited incoming
Caller ID

$25 plus tax


Clone, I just wonder how do you get this contract, I want to sign up for a contract while waiting for new phone providers goin to public...Any hints??? (I already got a phone for myself)

[beripari]

Clone, I just wonder how do you get this contract, I want to sign up for a contract while waiting for new phone providers goin to public...Any hints??? (I already got a phone for myself)

Do you really want to lock yourself into a 2-yr contract if new providers are coming out in a few months?

[Zoolou]

i have a pre nov 08 retention plan, meaning i'm paying the SAF. Will it be possible to keep the existing plan for another 2 years (keep paying the SAF)? I like the way it is.

Call and ask...............

[uglyguy]

Thank you very much for all the posts in here that help me renegotiate with Fido.

I just inked two 2 year contract with the following. I called in a few times but nothing else they can do to lower the bill.

Phone 1:
$17.50 (200 min WD, Unl. E&WE starting at 5pm)
$10 (VM, CD, 2500 Text)
$0 SAF/911
$29 Total

Phone 2:
$25.00 (200 min WD, Unl. E&WE starting at 7pm, VM, CD, 2500 Text, F2F)
$0 SAF/911
$26 Total

$55 Approx total 2 phones

Before contract I paid $90-$100 monthly. I saved around $40; however, old couple contract has unlimited incoming calls.

Thanks agian everyone.

Awesome thread.

[danyo]

just call fido retention directly at 1-888-259-3436 and say that you saw some better deals at other places like bell or rogers and ask if they can offer anything better to make you stay i had the epp plan also before and they removed my SAF and added in 2500 texts, caller id and vm for $10 and the total ended up as $27.50+tax and if you get someone really nice you might be able to get unlimited incoming or fido to fido
also if you dont need unlimited nights and weekends starting at 5 then you can tell them that and they can change it and drop the price a bit more

Thanks, I added the $10 package. I tried to get either free F2F or F2R or incoming with a couple reps, and they all said that they don't offer that as a retention offer. Oh well, I'm satisfied!

[bmcm]

i pick up my iphone 3gs at apple store, I didn't change anything?
what can i do that my iphone could support name display?

could anyone tell how can i with my iphone in order to
show name display?

[mega56]

Call and ask...............

yeah i know i can do that. Just wanted to know the answer going into the conversation. its a battle. gotta be prepared

[h2lam]

Hi guys,

Did any of you get charged by Fido or Rogers for Premium text messages? I swear I didn't even see any messages or subscribe to any myself and I keep on getting billed for the last 3 months from Fido for Premium text messages.

A Fido customer service rep told me that they also charge you if you send a text message from your Mobile to a land line by accident. They will still charge you 25 cents and count as premium text. Is that true?

Did anyone successfully call Fido to complain about being charged for premium text & did they refund your money or reverse the charges?

I have been charged for the last 3 months now :(. I called Fido 3 times and each customer service rep tried to track down the premium text short code, and they all give me different short codes & different stories of who the service provider who sent those messages to me are. But the odd thing is that I checked my cell phone & I NEVER RECEIVED ANY weird text messages. Its mostly text messages from friends and family only, which I knew about. If I had got any weird text messages, I would have done something about it long time ago & at least reply STOP. But I don't see anything :(...I think there must an errror with their system & those companies are billing me for them through Fido :(

Please help or give me some advice/feedback???

[h2lam]

Can we still call Fido customer relations directly nowadays to complain or cancel our plans or we have to go through the 611 Fido customer service line now?

[yanga90]

Thanks, I added the $10 package. I tried to get either free F2F or F2R or incoming with a couple reps, and they all said that they don't offer that as a retention offer. Oh well, I'm satisfied!

i'm glad that i could help, hopefully when the new providers come out they'll have better deals and we can call in and get even cheaper prices, but if not i'm still pretty happy with the deal i have

Can we still call Fido customer relations directly nowadays to complain or cancel our plans or we have to go through the 611 Fido customer service line now?

you can call fido retentions directly at 1-888-259-3436 or you could also call the regular customer service at 1-888-481-3436 personally i would call retentions cause they dun make you wait on the line forever last time i called the regular customer service i had to wait 30 mins before anyone picked up

[rrai]

Hi....this is my first post and well I have gone to the RFD site many A time before I have not bothered to sign up and post anything before until reading over these few pages.
I am with Fido with a few months left of a 3 year term, before that have used Pay as u go for almost 6 years with Fido so have been around the block with them. Now my Wife (it is under her name) called not long ago and tried to wheel and deal and was told that with our existing couples plan there is nothing that Fido could do that would be cheaper but could if wanting to sign up for a new 2 year term with new phones.
We have no VM or free texts,really only good thing we got is free couples unlimited calls. we currently pay 75-80$ a month with 5-10$ going to texts.we are also paying the sae sad to say lol.
Lookin at the above plan I wonder if it is a good idea to call now or wait it out til our plan actually ends mid Dec and shop around with the new carriers that are on there way.
I am happy with Fido so far and with the merge with Rogers I feel has a pretty good service reach. We are in need of new phones and have Fido bucks that could be used but are waiting on better phone selections.
So basically without telling u all my whole life story (lol sry bout tha long story above heheh). I ask the experts here, Wait and deal with it for a few more months or try and get a few months without signing a new contract and save a few pennies til my contract ends?
Thanks for listening and look forward to all ur responses

I would say wait till your contract ends. They are not offering any deals. I have not seen any good deals lately. Just wait and you will get a great deal as new carriers.

[mega56]

I called the retention number and i got a regular CSR. They then transferred me to retention.

Old plan (nov 07'):
100 daytime
1000 Evenings and weekends at 7pm
call display
unlimited incoming
unlimited texting in canada
$27 after tax

Here's what i got:

200 daytime
1000 Evenings/weekends at 7pm
call display
unlimited incoming
unlimited international texting ('anywhere on the planet' he said)
$28 after tax.
$100 credit for not taking a phone
2 yr contract


Was also offered this but declined:
200 daytime, Unlimited evening/weekend 7pm
F2F, Voicemail
2500 local text
unlimited incoming
$28 after tax.

The new plan is exactly what i had before but with 200 mins and international texting (didn't even ask for it). He just asked if I had friends overseas, I said no but I'll take it at no cost (obviously). I also asked if i'm still paying the SAF and he said yes. This will hopefully give me leverage later on.

I inquired about iphones without data and it was costly. $299 for iphone 3G 8GB (ouch)

[rrai]

I called the retention number and i got a regular CSR. They then transferred me to retention.

Old plan (nov 07'):
100 daytime
1000 Evenings and weekends at 7pm
call display
unlimited incoming
unlimited texting in canada
$27 after tax

Here's what i got:

200 daytime
1000 Evenings/weekends at 7pm
call display
unlimited incoming
unlimited international texting ('anywhere on the planet' he said)
$28 after tax.
$100 credit for not taking a phone
2 yr contract


Was also offered this but declined:
200 daytime, Unlimited evening/weekend 7pm
F2F, Voicemail
2500 local text
unlimited incoming
$28 after tax.

The new plan is exactly what i had before but with 200 mins and international texting (didn't even ask for it). He just asked if I had friends overseas, I said no but I'll take it at no cost (obviously). I also asked if i'm still paying the SAF and he said yes. This will hopefully give me leverage later on.

I inquired about iphones without data and it was costly. $299 for iphone 3G 8GB (ouch)

Great plan i must say. Do you have voice mail in this plan or not? Even without voicemail it is great plan but just wondering.

[timl]

I just negotiated and signed a new contract.

250 daytime
ul weekends at 5pm
ul incoming
100 canada ld
vm/cid
ul international texting
150 megs data

53 tax in


Now I am wondering, will this be comparable to the types of deals that are going to be offered in a few months, or am I dumb for signing (although it is not too late for me to cancel)?

[mega56]

Great plan i must say. Do you have voice mail in this plan or not? Even without voicemail it is great plan but just wondering.

I didn't ask for voicemail cause I never use it.

The second plan had voicemail and they wouldn't substitute it for call display.

[lumlum1013]

Just be pleasant vs. "threatening"! And, when you tell them to port your lines out ask them how long that takes (it takes 30 days) - you just want to know so you can arrange service with another provider.

It helps if you have the name, date & time of the person you called for.

Also, if they "read" your file & say what you're telling them isn't correct, that's when you tell them to check the "recorded conversation" since "obviously the CSR didn't input the full info into my file OR input incorrect info into my file".

Good luck!!

no threatening involved...
young lady CSR still charged $7 on CID, but was able to give $15 credit (instead of $10) to compensate.....so both phones are still payin' $27+tax...

took my time, be patient, show my upset and disappointment w/ no anger, and problem solved when dealing w/ the CSR~

[Zoolou]

Well here's a first....the CSR called me at home after they got my survey interview and saw how "displeased" i was with Fido............So here's what they ended up offering to me and i accepted

350 minutes
U/L weekends and evenings
U/L text
caller id
no SAF/911

27.25 month

Got this for 1 year....free to re-open and switch or re-sign with Fido after Dec 15/09...thats when my current contract ends and was told that this was not a contract and could leave anytime after my contract expires if i feel like doing that.......At least now this buys me a little more time to explore what will be offered in the coming year and also reduces my bill by $30 a month.....Didn't think this would happen!!!!!!!!!!!!!

[parisa1]

My two year plan gonna finished
They wanna give me new plan as follow

200 Mins daytime
Unlimited Eve/Weekend at 5:00 PM
Unlimited Incoming
$25 per month $5 monthly credit
Its become $20+Tax

Is it better or i negotiate for more option like CID.........

[sl800]

Got this retentions plan in Jan 08 on a 3 yr

250 daytime
unlimited incoming
unlimited eve/weekends 7pm
unlimited cnd txting
100 cnd LD minutes
caller id

$31.04 taxes&SAF in.

Do you guys know if rententions will allow me to re-sign this and get the iphone 3G without a data add on for a 3 year term?
(I know it has only been a year and a half into the plan)

[Zoolou]

Got this retentions plan in Jan 08 on a 3 yr

250 daytime
unlimited incoming
unlimited eve/weekends 7pm
unlimited cnd txting
100 cnd LD minutes
caller id

$31.04 taxes&SAF in.

Do you guys know if rententions will allow me to re-sign this and get the iphone 3G without a data add on for a 3 year term?
(I know it has only been a year and a half into the plan)

Can't hurt to call and find out....worse thing they can say is no.....But you are in a good spot cause you pay a SAF...most of the deals are W/O the SAF so call and try to wheel a deal

[Dr.Evil]

Don't start accepting contracts until the new providers launch next month.


Stop better deals around the month

[mega56]

Got this retentions plan in Jan 08 on a 3 yr

250 daytime
unlimited incoming
unlimited eve/weekends 7pm
unlimited cnd txting
100 cnd LD minutes
caller id

$31.04 taxes&SAF in.

Do you guys know if rententions will allow me to re-sign this and get the iphone 3G without a data add on for a 3 year term?
(I know it has only been a year and a half into the plan)

I asked about the iphone without data (3 yr contract).
16GB 3GS - $399
16GB 3G - $349
Not a good deal in my mind.

[mega56]

Don't start accepting contracts until the new providers launch next month.


Stop better deals around the month

I signed my contract yesterday because it was a voice plan only. I think the competition will drive prices down but mostly for data plans and standard voice plans (ones you get from the store or web). Will the competition drive prices lower than a retention voice plan? I'd be surprised if it did.

[rrai]

I signed my contract yesterday because it was a voice plan only. I think the competition will drive prices down but mostly for data plans and standard voice plans (ones you get from the store or web). Will the competition drive prices lower than a retention voice plan? I'd be surprised if it did.

I think it would as retention will try to keep the existing customers.

[CSR]

Hi guys,

Did any of you get charged by Fido or Rogers for Premium text messages? I swear I didn't even see any messages or subscribe to any myself and I keep on getting billed for the last 3 months from Fido for Premium text messages.

A Fido customer service rep told me that they also charge you if you send a text message from your Mobile to a land line by accident. They will still charge you 25 cents and count as premium text. Is that true?

Did anyone successfully call Fido to complain about being charged for premium text & did they refund your money or reverse the charges?

I have been charged for the last 3 months now :(. I called Fido 3 times and each customer service rep tried to track down the premium text short code, and they all give me different short codes & different stories of who the service provider who sent those messages to me are. But the odd thing is that I checked my cell phone & I NEVER RECEIVED ANY weird text messages. Its mostly text messages from friends and family only, which I knew about. If I had got any weird text messages, I would have done something about it long time ago & at least reply STOP. But I don't see anything :(...I think there must an errror with their system & those companies are billing me for them through Fido :(

Please help or give me some advice/feedback???

Same here! I called them about this and they said tough. Told me to Text them back and say "stop", but I never even received any spam text message.

[beripari]

I got my bill today & same thing - got charged for Premium text. I haven't called them yet but my "contract" is supposed to include unlimited text anyways. I used "some" but not to the extent they charged. Are they playing some sort of billing game?

[anzvietboy]

Well here's a first....the CSR called me at home after they got my survey interview and saw how "displeased" i was with Fido............So here's what they ended up offering to me and i accepted

350 minutes
U/L weekends and evenings
U/L text
caller id
no SAF/911

27.25 month

Got this for 1 year....free to re-open and switch or re-sign with Fido after Dec 15/09...thats when my current contract ends and was told that this was not a contract and could leave anytime after my contract expires if i feel like doing that.......At least now this buys me a little more time to explore what will be offered in the coming year and also reduces my bill by $30 a month.....Didn't think this would happen!!!!!!!!!!!!!

Hey zoolou,

How do you get a retention plan, I beleive you have mentioned to us that you didn't pay for the SAF for your current contract. I am on the same boat, could you please give me any hints to get a retention plan "I am with fido Month to Month plan for almost a year, no SAF)

Thanks zoolou

[little_asian_angel]

I got my bill today & same thing - got charged for Premium text. I haven't called them yet but my "contract" is supposed to include unlimited text anyways. I used "some" but not to the extent they charged. Are they playing some sort of billing game?

Premium texts can maybe be from you sending or receiving texts from Facebook... or people using MSN to message you to your phone. Or some of your friends using some 3rd party web to sms website to text you that's not from the Rogers website or Fido website. It has happened to me before. It sucks. $5 for each message!

[Zoolou]

Hey zoolou,

How do you get a retention plan, I beleive you have mentioned to us that you didn't pay for the SAF for your current contract. I am on the same boat, could you please give me any hints to get a retention plan "I am with fido Month to Month plan for almost a year, no SAF)

Thanks zoolou

One of the members have posted a direct link to the CSR in this forum...My contract is about to run out....Fido has changed their way of offering retention plans to members...now this has been told to me by 8 different reps!!..so don't bash me about it please,just stating what has been told to me REPEATEDLY!!!!...If you are on a current 15/25/35 plan with no SAF they can only offer you what you are currently paying and give you a 5/10 discount no other perks/phones...the deal i got was after a month and a half of squabbling .....i would never sign up for a new contract as of now...not with new carriers coming into the scene....BB,FS and Telephone Booth employees have told me that the big 3 want to lock in as many customers as they can and not offer much else cause once the competition comes in they will have to compete and thats where the fun begins

[beripari]

Premium texts can maybe be from you sending or receiving texts from Facebook... or people using MSN to message you to your phone. Or some of your friends using some 3rd party web to sms website to text you that's not from the Rogers website or Fido website. It has happened to me before. It sucks. $5 for each message!

Can't be right. I don't use my phone for ANY data connections whatsoever. I DID text a radio station a number of times but $24 is not divisable by $5. but thanks for attempting an explanation. I'll post what Fido tells me after my call - just need to review my "notes" before calling them.

UPDATE: OK, just got off the phone with Fido. As much as it stinks, the charge(s) are legit - he had a complete record of outgoing & incoming texts complete with the dates & they were all correct. In my case, a local radio station was giving away a trip every hour so I texted numerous times knowing that each text would cost me .25 (it stated that before I sent it). BUT, what I didn't know is that every time the radio station responded to my text (sometimes 2 responses for each of my 1 text), it was ALSO an additional .25 for those incoming responses thus doubling/tripling my charges per text! No mention of THIS anywhere; Fido explained its a 3rd party charge. So, I going to pay it BUT you can bet your boots I'm firing off an email to the radio station!

Fido advises to do the following to stop any further incoming emails from this #:
Text them the word STOP (no charge for this).
Hope this helps explanation sheds light for someone else with these charges on their statement.

[shepdaug]

Hello all,

My 3 year fido plan expires next month, and a rep has already called me twice to try and sign a 2 year contract. I see that many of you are saying it is ill-advised to sign a contract now as newer providers are coming out at the end of the year. My current plan is:

100 daytime
1000 evening weekend
unlimited incoming
50 txt

for ~38/month tax in.

Can you get a reasonable retention plan with a one year deal or no contract at all?

Thanks.

[GreatWong]

Hello all,

100 daytime
1000 evening weekend
unlimited incoming
50 txt

for ~38/month tax in.

Can you get a reasonable retention plan with a one year deal or no contract at all?

Thanks.

Any of their regular plans are better than what you have now by far..

for example: 25+tax for 100 daytime, unlimited eve +wknds, unlimited txt

I'm sure they'll offer you something in retentions

[Sunshine1975]

I NEED ADVICE - IN TOUGH SITUATION RIGHT NOW. (not tech savvy at all - please be patient with me)

The beginning:
I have been with Fido for 7-8 years approx. Loyal, never left.

Been on the Original City Fido for that many years. I use the phone as my home phone (I used to talk around 3,000 - 5,000 mins a month). (hopefully I won't get a tumor).

This is my current plan:

- City Fido Toronto Unlimited = $45.00
- Voice Messaging + Call Display = $9.00
- 9-1-1 Emergency Service = $0.50
- System Access Fee = $6.95

TOTAL: $64.30 (if no long distance or text messages added on A.K.A. Fido Usage)

- Currently I have around 90 - 100 Fido dollars.
- On a 2 year plan (this gets a bit confusing because I actually signed up for this plan in 2008 because my original Nokia flip phone was turning off by itself so since the new Nokia came out Fido I got that one to fix the problem but had to re-signup for another contract that just came into effect in Aug 2009) (began on AUG 2009 and goes till Aug 2011).
- Cancellation fee is only $200.

Situation:

- First problem. I have a Nokia 6555c phone. This phone like the old Nokia phone I mentioned briefly about above ALSO turns off and disconnects when ever it likes, since the first week I got it with my Fido dollars. Fido has tried to fix the problem by sending me 4 refurbished 6555c phones which all had the exact same problem.

-The most important reason why I have a cell phone is for emergencies and currently I have even more reason to ensure my phone is always accessible, charged and on, not just for my safety but also because I have a mother and a brother who are extremely ill and if they need to get a hold of me anywhere or if the place they are staying at needs to get a hold of me, then I need to be sure that my phone will be ALWAYS on which Nokia and Fido have failed to ensure happens with the shotty hardware they have presented me with.

- I also appreciate the City Fido Plan because I do not have a job and it allows me to be in touch with potential employers at any time.

- Now just a few months back my boyfriend and I who I lived with have gotten into a huge fight where he went nuts with lots of abuse. So, the only place I had available for me to go to other than a women's shelter was up at the cottage just north of Gravenhurst. Now I have this City Fido plan that does not allow any free calls outside of the City Fido area which is basically the GTA. Now I am up here temporarily and of course needing to use my phone as everyone has my phone number which is hundreds of people from friends, businesses, companies for bills, banks, family, potential employers etc... I am occurring an insane amount of long distance. Called Fido and they have offered no temporary reprieve but to get me off of the City Fido Plan completely which is what they want obviously from other posters on this site. All I am asking for is a temporary fix like forwarding my number up here without incurring long distance or putting a temporarily stop on my plan for a month or two while I figure things out with my number forwarded but Fido offers NO REPRIEVE!! Non of their long distance plans work for City Fido users as you still get charged $0.35 each minute for roaming and then an additional $0.30 for long distance charges. Only City Fido users get charged Roaming Fees!

So much for their Loyalty to me.


Possible Solution??
Anyhow, a friend of mine thought that going to an iPhone 3Gs would first, help with my reliability issue in being a very reliable phone, plus this way I could also start using e-mail and job searching through the phone on a data plan up here that would then also lessen the amount of long distance I am occurring currently.

She was just thinking out of the box with this one and it makes sense but not sure if it is possible given my situation.

Has anyone with the Original City Fido plan been able to switch to an iPhone with no penalty, kept their Original City Fido Plan and just added a data plan so that the phone can be used to surf the net? Please note as mentioned above that, that my "new" 2 year cell phone plan just started Aug 2009 (explanation above in regards to "new").

Wait till the new year???
I have also heard that there are 3 new cell phone companies coming into the market soon. Not sure when but I have heard this. Some people are saying that it is better to source out new cheaper plans in the new year. Can anyone confirm this?? I thought I saw job postings on workopolis.com and monster.com for these new companies for merchandising reps.

Other options???
How about if I were to buy an iPhone and then ditch this Nokia Phone for one that works but I guess they are really expensive?? I do not have a job, just been unexpectedly relocated to the 705 area code from 416 and I'm not sure what my options are. Can they be unlocked?? (I don't know what this is or how to do it but I have heard that, this needs to be done when using an outside phone that wasn't originally brought at the provider.

I understand this is a very complicated situation but I thought I would post this in hopes that some really tech savvy individual(s) may have an answer(s) for me.

I remember back in the day I knew this really savvy guy that worked for rogers but he no longer does and he used to be able to put two phone numbers on one cell phone for me so that I had work and personal on one phone, it was awesome. He knew a bunch of stuff but he is now gone and didn't really leave any information as to where he went to to track him down but I'm sure there are many of those kinds of guys around that know this stuff and if you are out there or have a store in either Toronto, Etobicoke, Muskoka region (Gravenhurst, Bracebridge, Orillia, Barrie) I would love to talk to you.

Thank you Kindly!!!

[boarderbuddy]

been with fido for 3 year contract, ended back in may, went month-to-month, but only now renegotiated. this is what is got:
200 daytime
evenings/weekends @ 5pm
unlimited incoming
2500 text
call display, voice mail
/sec billing
no SAF or 911
+credit for new phone

$22.50

catch: 2-year contract

good or could be better?

[beripari]

been with fido for 3 year contract, ended back in may, went month-to-month, but only now renegotiated. this is what is got:
200 daytime
evenings/weekends @ 5pm
unlimited incoming
2500 text
call display, voice mail
/sec billing
no SAF or 911
+credit for new phone

$22.50

catch: 2-year contract


good or could be better?


I'm assumeing the 22.50 is tax inclusive? Can't do much better than what you got!

[FusionSenses]

been with fido for 3 year contract, ended back in may, went month-to-month, but only now renegotiated. this is what is got:
200 daytime
evenings/weekends @ 5pm
unlimited incoming
2500 text
call display, voice mail
/sec billing
no SAF or 911
+credit for new phone

$22.50

catch: 2-year contract

good or could be better?


I dont think you can do any better than that even with new competitors. It's pretty crazy deal.

[al-kufaishi]

been with fido for 3 year contract, ended back in may, went month-to-month, but only now renegotiated. this is what is got:
200 daytime
evenings/weekends @ 5pm
unlimited incoming
2500 text
call display, voice mail
/sec billing
no SAF or 911
+credit for new phone

$22.50

catch: 2-year contract

good or could be better?

I don't think you can do better than this, no one here has gotten what you have gotten for less than $28.25

[beripari]

I don't think you can do better than this, no one here has gotten what you have gotten for less than $28.25

Not quite true; I got that with a new phone AND 2500 pictures monthly all for $17.50 + tax. But that was last month in mid-Sept. althought I negotiated it in Feb. but just never ok'd it till just recently. From what I've read here, the "deals" have been much more difficult to get since Sept.

[uglyguy]

been with fido for 3 year contract, ended back in may, went month-to-month, but only now renegotiated. this is what is got:
200 daytime
evenings/weekends @ 5pm
unlimited incoming
2500 text
call display, voice mail
/sec billing
no SAF or 911
+credit for new phone

$22.50

catch: 2-year contract

good or could be better?

That is a crazy deal. I got exactly like that for both my accounts (2 phones) for $27.50 and signed it 2 weeks ago.

You just saved $180 over your contract life. Sign it. You can't find better plan.

cheers,

[die4you]

been with fido for 3 year contract, ended back in may, went month-to-month, but only now renegotiated. this is what is got:
200 daytime
evenings/weekends @ 5pm
unlimited incoming
2500 text
call display, voice mail
/sec billing
no SAF or 911
+credit for new phone

$22.50

catch: 2-year contract

good or could be better?



How do you deal with fido? call again and talk to what? how they renegotiated?????
Give me Any Idea please...

[jayden.l]

I feel like im getting ripped off.. i am with fido for over 9 years now.

I got a "rentention plan" 2 years ago.. but my bill came out to over 98 dollars .. so far i get:

150 daytime *which for some reason has been changed to 100 now ?
free fido to fido
free fido to rogers and rogers networking
free incoming
free Evenings and Weekends after 7pm
plus System Access fees or what not..... total cost after tax is 43.98 or something close to that.

I had no idea why my 150 mins became 100 daytime... anyways.. im going to call but im certain they are going to try to hook me on a contract.

Whats the best deal with NO CONTRACT.... i dont want to sign a contract till after December and see what unfolds.

[lofony]

I feel like im getting ripped off.. i am with fido for over 9 years now.

I got a "rentention plan" 2 years ago.. but my bill came out to over 98 dollars .. so far i get:

150 daytime *which for some reason has been changed to 100 now ?
free fido to fido
free fido to rogers and rogers networking
free incoming
free Evenings and Weekends after 7pm
plus System Access fees or what not..... total cost after tax is 43.98 or something close to that.

I had no idea why my 150 mins became 100 daytime... anyways.. im going to call but im certain they are going to try to hook me on a contract.

Whats the best deal with NO CONTRACT.... i dont want to sign a contract till after December and see what unfolds.


That's because your contract ended and the bonus minutes expired.

[Rockabilly]

To Sunshine
I can't really help you for your iPhone, but what I can tell you is that Fido has a long distance plan which is $10 for 1000 LD minutes. This is what I got and it's great. Hope that helps you.

[Matryx]

My contract is coming to end on November 28th so I decided to call retentions and see what they can offer me. I was just calling with the intentions of getting some LD minutes and more txt msgs. I did not want any commitment deal because of the new cellphone company coming soon. Here's what I got with no contract.

200mins daytime
Unlimited evenings and weekends 7PM
Unlimited Fido to Fido
Voicemail + Call Display
1000 Canadian Long Distance minutes
2500 Canadian text messages

$7 Call Display credit expires August 2010
$5 credit expires August 2010

This is all for $33.95 taxes included already.

I was paying $24-26 before with no VM, LD, and only 100 txt msg.

What you guys think?

[OSIRISHOTEP]

Just got my retention plan

200 min daytime
1000 min evening from 5:00 to 8:00 + weekend
200 text
unlimited incoming
call display
no saf
no 911 fee

for $25
2 yrs
warm at least?

[jsn]

Hey guys,

Could you tell me if i got a good deal or not? I just got my retention plan

Iphone 8gb 3g (99 dollars but i had 60 dollar fido bucks) 3 year contract

200 weekday minutes
unlimited evenings after 5 and free weekends
200 text messages
150 mb data
(no frills like caller id or voice message)

for $32.50 which is the same price of my current (old) plan that does not have any data and zero text messages
Thanks

[bmcm]

Hey guys,

Could you tell me if i got a good deal or not? I just got my retention plan

Iphone 8gb 3g (99 dollars but i had 60 dollar fido bucks) 3 year contract

200 weekday minutes
unlimited evenings after 5 and free weekends
200 text messages
150 mb data
(no frills like caller id or voice message)

for $32.50 which is the same price of my current (old) plan that does not have any data and zero text messages
Thanks

$32.50 is great price for iphone, it's a great deal....

[Terrific_Deals2k8]

Hey guys,

Could you tell me if i got a good deal or not? I just got my retention plan

Iphone 8gb 3g (99 dollars but i had 60 dollar fido bucks) 3 year contract

200 weekday minutes
unlimited evenings after 5 and free weekends
200 text messages
150 mb data
(no frills like caller id or voice message)

for $32.50 which is the same price of my current (old) plan that does not have any data and zero text messages
Thanks

Try getting more weekday minutes and unlimited incoming! At the very least get unlimited incoming, it will help reduce your bill a lot if you ever go over in your weekday minutes. Good luck!

[jsn]

Try getting more weekday minutes and unlimited incoming! At the very least get unlimited incoming, it will help reduce your bill a lot if you ever go over in your weekday minutes. Good luck!

Not sure if i'll be able to. I already called 4 times and spoke with 4 different CM reps to get that plan. It was pretty hard. Most of them wouldn't budge very much on the data plan. Only after the 4th call did they tell me about the 15 dollar for 150 mb data plan. The first three tried to sell me the 25 dollar for 500 mb plan which I definitely did not want.

[nosnoop]

Has anyone with the Original City Fido plan been able to switch to an iPhone with no penalty, kept their Original City Fido Plan and just added a data plan so that the phone can be used to surf the net? Please note as mentioned above that, that my "new" 2 year cell phone plan just started Aug 2009 (explanation above in regards to "new").

The problem is that with your current contract, you would not be qualified for hardware upgrade price (HUP), and you need to pay the full retail price - your fido dollars.

Some people are saying that it is better to source out new cheaper plans in the new year.

There will be cheaper plans, but you need to take into account the cancellation fee if you leave Fido, and I doubt we will see much cheaper iPhone plans from Bell or Telus.

How about if I were to buy an iPhone and then ditch this Nokia Phone for one that works but I guess they are really expensive?? I do not have a job,

I am not sure if iPhone is best for you. If you love iPhone interface and its apps, that maybe a valid reason. But it is the most expensive option for you, both in terms of handset costs and monthly fee (with data) costs. For example, Fido will be launching the Sony Ericsson T715a by Dec and it is a nice phone, and cheaper.

Can they be unlocked??

No, all new iPhones you can buy from Fido now cannot be unlocked (at this point and for the forseeable future until someone can stumble onto an exploit).

[Sunshine1975]

thanks "nosnoop". I guess I have to be more patient. Still not sure what to do about my 705 - 416 situation though.

[Terrific_Deals2k8]

Not sure if i'll be able to. I already called 4 times and spoke with 4 different CM reps to get that plan. It was pretty hard. Most of them wouldn't budge very much on the data plan. Only after the 4th call did they tell me about the 15 dollar for 150 mb data plan. The first three tried to sell me the 25 dollar for 500 mb plan which I definitely did not want.

Keep trying, I was able to have them easily give me a $5 credit on their 1GB (tethering) data plan. $20 for 1000MB and also add in unlimited incoming.

Just keep repeating that your a long time customer and deserve to be treated better than a new customer that has no loyalty w/ the company. You can also use the "I'm going to TELUS/Bell threat" and use them as leverage, especially since they will also be selling the iPhone now.

Fido/Rogers has lost the iPhone exclusitivity and therefore should be easier to get a better deal. Btw, do not sign a contract for more than 2 yrs. You want to keep your options OPEN!!

[Terrific_Deals2k8]

Hey guys,

Could you tell me if i got a good deal or not? I just got my retention plan

Iphone 8gb 3g (99 dollars but i had 60 dollar fido bucks) 3 year contract

200 weekday minutes
unlimited evenings after 5 and free weekends
200 text messages
150 mb data
(no frills like caller id or voice message)

for $32.50 which is the same price of my current (old) plan that does not have any data and zero text messages
Thanks

Look at Matryx's plan:

I did not want any commitment deal because of the new cellphone company coming soon. Here's what I got with no contract.

200mins daytime
Unlimited evenings and weekends 7PM
Unlimited Fido to Fido
Voicemail + Call Display
1000 Canadian Long Distance minutes
2500 Canadian text messages

$7 Call Display credit expires August 2010
$5 credit expires August 2010

This is all for $33.95 taxes included already.

You should at least get F2F and CID or Unlimited Incoming. Do not back down until they offer either of those. You're basically paying the same price for the iPhone anyway, except the fido dollars you collected have lowered the price a little. Other than that, they are basically treating you just a tiny bit better than a brand new customer who hasn't given them any revenue!!

[MALific]

Fido/Rogers has lost the iPhone exclusitivity and therefore should be easier to get a better deal. Btw, do not sign a contract for more than 2 yrs. You want to keep your options OPEN!!

The two times I called to try, they kept saying to me they can't offer me a 2 year contract because of Apple's "rule"/law ... which I thought sounded fishy as hell.

I can't wait for a decent HTC phone to come out...

[XMen23]

Just throwing this out there, seeing if I can get a better deal...

New fido customer, w/ the iPhone 3GX. Called 3 days later to cancel and took this plan:

300 Minutes
U/L E/w (7pm)
U/L Text
iPhone package (VM, VVM, ID, etc)
$30

6GB data
$30


Good deal? If anything, I would like to reduce Talk Plan to sub $30, sacrificing 300 Minutes.
Or is this deal decent enough for a new customer? THX

[DaSnipe]

Decent deal for new customer, after looking at the plans on the website for the iphone (I have a retentions plan that has what you have and more for 50$ but you're not an old customer). If you were a returning customer it would be very average. Maybe you can see if they can give you unlimited Incoming or F2F and reduce minutes, that would be much more useful

[asrm]

Just throwing this out there, seeing if I can get a better deal...

New fido customer, w/ the iPhone 3GX. Called 3 days later to cancel and took this plan:

300 Minutes
U/L E/w (7pm)
U/L Text
iPhone package (VM, VVM, ID, etc)
$30

6GB data
$30


Good deal? If anything, I would like to reduce Talk Plan to sub $30, sacrificing 300 Minutes.
Or is this deal decent enough for a new customer? THX

great plan for a new customer!!! Have they started 6 GB for 30$?

[Nicecool]

They offered me and I might get iPhone 3Gs with it

200 Mins DayTime
U/L Incoming Call
U/L Text message
1000 Mins Weeknight/Weekend
F2F & F2R
CID

For $35

Is it good deal or not? I might able to call and ask for cheaper but just want to run it by you guys first.

By the way, is 6GB for $30 back again? They only offered me $25 for 500MB

Thanks

[digitalgurll]

They offered me and I might get iPhone 3Gs with it

200 Mins DayTime
U/L Incoming Call
U/L Text message
1000 Mins Weeknight/Weekend
F2F & F2R
CID

For $35

Is it good deal or not? I might able to call and ask for cheaper but just want to run it by you guys first.

By the way, is 6GB for $30 back again? They only offered me $25 for 500MB

Thanks


Hmm .. might want to negotiate on this
Today, I got this plan for my sister

200 weekday
U/L weekend weeknights starting at 7
2500 Text Messages
Voicemail
Caller ID
Fido to Fido Free

$25 + tax = $28 only
contract wasnt extended

[Mojojj13]

Hmm .. might want to negotiate on this
Today, I got this plan for my sister

200 weekday
U/L weekend weeknights starting at 7
2500 Text Messages
Voicemail
Caller ID
Fido to Fido Free

$25 + tax = $28 only
contract wasnt extended

Wow, that's pretty good. This was for a new customer with a new phone?

I'm looking to negotiate a plan for my fiance. I *was* a FIDO customer that switched to Telus 1 year ago. Can I play a "I want to re-activate, so make it good" card? I'd be putting her plan on my old account of course.

[skwan]

anybody beat a regular voice plan of $15.20 (total)/month?

Plan:
200 talk minutes
unlimited evenings from 5pm
unlimited weekends
no SAF + 911
call display + name display

[skwan]

anybody beat a regular voice plan of $15.20 (total)/month?

Plan:
200 talk minutes
unlimited evenings from 5pm
unlimited weekends
no SAF + 911
call display + name display

When I say beat, I mean, if you're looking for the basics and don't talk on the phone THAT much (need of 300+ minutes)

[zoinky]

just called to cancel,
here is what i got

400 daytime minutes
unlimited incoming
1000 evenings and weekends
call display
3 months of 50 min long distance
25+taxes

and i got the 1GB data plan for 20$

[echoes368]

I have

40$
750 weekday
unlim evening&weekends
Unlim incoming
Unlim texting&pic msging ($10 but I got a recurring credit.)
caller ID visual voicemail ($7 but also have a recurring credit for this)
unlimited long distance in canada ($20)
it also includes saf and 911 fee
6gig data ($30)
9 months of unlim calls for 9 months. (they added a 6 month unlim calling and a 3 month after that.)

there was also the option of adding an extra 750 mins for 35 dollars a month but I didn't take it because I already have the unlim calls for 9 months.


That's pretty much the deal, it's poop compared to the old CITY FIDO plan.. If you have that, never get rid of it, unless you want to sell it to me!! =D

[echoes368]

Oh, also I forgot to mention that I also get unlim fido to fido.

[xGambitx]

got a call today from a supervisor just to let me know that I have been flagged and won't be receiving any more additional offers or goodwill credits. :(. I dont even have that good of a plan compared to other rfd'rs. O well..

[Cryptic_Soul]

got a call today from a supervisor just to let me know that I have been flagged and won't be receiving any more additional offers or goodwill credits. :(. I dont even have that good of a plan compared to other rfd'rs. O well..

how many times did u call fido?

[beripari]

When I say beat, I mean, if you're looking for the basics and don't talk on the phone THAT much (need of 300+ minutes)

Price is good for my for my kid but there is no VM or text!

[tallshorty111]

got a call today from a supervisor just to let me know that I have been flagged and won't be receiving any more additional offers or goodwill credits. :(. I dont even have that good of a plan compared to other rfd'rs. O well..

That sucks. You must have really pissed them off. What plan do you have now?

[Skywalker514]

They offered me and I might get iPhone 3Gs with it

200 Mins DayTime
U/L Incoming Call
U/L Text message
1000 Mins Weeknight/Weekend
F2F & F2R
CID

For $35

Is it good deal or not? I might able to call and ask for cheaper but just want to run it by you guys first.

By the way, is 6GB for $30 back again? They only offered me $25 for 500MB

Thanks


Yes they run that promo i dont know if its still running though as it was only offered with new contracts i think around the time the new 3gs was launched. I have the 3gs with the 6gb 30$ and 25$ 100 mins I only recently got the iphone maybe couple months ago i am hesitant to call retentions for lowering some $ or get new features on this new contract or would i still be able to get a sort of deal.

I have 3 phones open with them have been with them for over 5 years .
My other 2 handsets are retentioned up with features and lowered price.
You think it would work for my new contract ? maybe some unlimited local calling maybe 5pm deal.

My Iphone bill is around 60+ a month.

[Nicecool]

Yes they run that promo i dont know if its still running though as it was only offered with new contracts i think around the time the new 3gs was launched. I have the 3gs with the 6gb 30$ and 25$ 100 mins I only recently got the iphone maybe couple months ago i am hesitant to call retentions for lowering some $ or get new features on this new contract or would i still be able to get a sort of deal.

I have 3 phones open with them have been with them for over 5 years .
My other 2 handsets are retentioned up with features and lowered price.
You think it would work for my new contract ? maybe some unlimited local calling maybe 5pm deal.

My Iphone bill is around 60+ a month.

I'll call them back and ask to lower my voice plan abit and see if I can get some deal on data plan as well. Hope I can keep my voice+data plan below $60/month. :cheesygri

[xGambitx]

how many times did u call fido?

apparently too many times, however even if i wanted to change something in my plan, I would call the retention number directly. Maybe that could be the reason.

That sucks. You must have really pissed them off. What plan do you have now?

I am happy with the plan. I have been with them for more than 5 years. I have two lines, one of the lines I just went on contract with.

Line 1: 1 year into the 3 year contract

200 daytime minutes
1000 evenings/weekends at 7pm
Caller ID
50 texts
Unlimited incoming

TOTAL with taxes & SAF: $24.XX

Line 2: 2 year contract signed up just recently.

200 daytime minutes
1000 evenings/weekends at 7pm
Caller ID
Unlimited Incoming

TOTAL with taxes & SAF: $17.XX

what do you guys think? I am happy overall, and I think I won't be calling anytime soon. LoL

[Airey]

apparently too many times, however even if i wanted to change something in my plan, I would call the retention number directly. Maybe that could be the reason.


Is the retention line still 1-888-259-3436?

[yanga90]

Is the retention line still 1-888-259-3436?

yes it should be

[xGambitx]

Is the retention line still 1-888-259-3436?

Yea thats the number.

[bowmah]

That they did away with the retention department?

[subgau]

25th month of my 3yrs contract.
1st time calling retention department
Current plan
$25 150 day time
$10 F2F
$11 CID,VM, Whocalled, Namedisplay
$6.95 SAF
$62 with tax

Originally, inquired cancellation fees and data usages. The ref then offer me this right away.

$17.5 200 daytime min
$10 CID, VM. 2500 txt
$10 1,000 Canada long distance
No SAF
-------
$42 with tax (no agreement require)

He also offered $15(150mb), $25(500mb).

[deeman101]

Hi. I'm actually a rogers wireless customer, but today I called in to fido retentions for my friend. Got this for him:

400 daytime
5pm eve/wknd
CID/VM/2500txt

27.50 + tax

Contract not extended: still 15months left until it terminates.

Compared to Rogers retention, fido CSRs are pushovers! I asked for an extra 100 daytime, they gave me 200! LOL.

[goJays]

they are laughing at u for thinking u did your friend a favor on that negotiation, well u can call it that..

[Rockabilly]

Hi. I'm actually a rogers wireless customer, but today I called in to fido retentions for my friend. Got this for him:

400 daytime
5pm eve/wknd
CID/VM/2500txt

27.50 + tax

Contract not extended: still 15months left until it terminates.

Compared to Rogers retention, fido CSRs are pushovers! I asked for an extra 100 daytime, they gave me 200! LOL.

Does that include SAF and 911?

[deeman101]

Does that include SAF and 911?

No SAF and 911 fees. Its ~$31 after tax (Ontario).

Yea I know it isn't much of a discount. Its the EPP plan with extra daytime and the retentions value pack. I was really trying to not extend his contract, and I have no clue how much fido retentions can offer and how similar it is to rogers (which I know inside-out). Still a pretty good deal imo. Only took 15mins with retentions. Everytime I call rogers retention I'm on the phone with them for an hour. :mad:

[mliongco]

Hi. I'm actually a rogers wireless customer, but today I called in to fido retentions for my friend. Got this for him:

400 daytime
5pm eve/wknd
CID/VM/2500txt

27.50 + tax

Contract not extended: still 15months left until it terminates.

Compared to Rogers retention, fido CSRs are pushovers! I asked for an extra 100 daytime, they gave me 200! LOL.

I managed to get the same plan but with only 200 daytime minutes. Oh well......saves me $15 a month to my previous plan. Plus I got a Samsung SGH-f266 which I will most likely be posting in the BST section:)

[r0underz]

Hey, can someone help me out here. I have never called retention and this is my plan.

250 Daytime minutes
unlimited at 7PM and on weekends
unlimited incoming calls
caller id
voicemail
150MB data
2500 Text messages

My total bill comes to $60

i think its $35 for the voice plan, $15 for the data and $10 for the voicemail and caller id.

What should I ask for? Thanks in advance.

[simranali]

I signed up this one in May 2009 got an Iphone 3G without Data plan.. paid 120$ for the phone cuz i had $80 Fido dollars

3 Yr contract
200 Daytime mins
1000 evening mins
Unl incomming
Unl outgoing on weekends
Unl Fido to Fido any time
Voice / Call Display
2500+ text
NO SAF
no 911 fee

All for $25+Tax / Month

[P1x44r]

I'm currently on a CityFido plan (unlimited voice) and have been on it for five years. My contract expires in about a month. I am thinking about possibly not extending it to save on my bill, but that depends on what kind of savings I can get with Fido. I don't talk on my cell phone much anymore.

Would

- 200/300 day time minutes
- unlimited evenings/weekends
- unlimited incoming
- CID
- 250+ text messages

be doable for about $30+tax per month? If not, what is doable for that amount?

This way I can shave off around $32 off my existing CityFido bill. I think it will be worth it, even though I will miss the greatest voice plan ever created. :(

Thank you.

[simranali]

I'm currently on a CityFido plan (unlimited voice) and have been on it for five years. My contract expires in about a month. I am thinking about possibly not extending it to save on my bill, but that depends on what kind of savings I can get with Fido. I don't talk on my cell phone much anymore.

Would

- 200/300 day time minutes
- unlimited evenings/weekends
- unlimited incoming
- CID
- 250+ text messages

be doable for about $30+tax per month? If not, what is doable for that amount?

This way I can shave off around $32 off my existing CityFido bill. I think it will be worth it, even though I will miss the greatest voice plan ever created. :(

Thank you.

I was on same plan as urs for 3 years (no contract) and I called them to cancel my account with them. They offered me a $25/month deal with extra options (check previous post) and I took it.I dont use my cell that much as well and was paying $47(including taxes) before with no VoiceMail or Text plan and had only 100 day time min.

[quanvon]

I signed up this one in May 2009 got an Iphone 3G without Data plan.. paid 120$ for the phone cuz i had $80 Fido dollars

3 Yr contract
200 Daytime mins
1000 evening mins
Unl incomming
Unl outgoing on weekends
Unl Fido to Fido any time
Voice / Call Display
2500+ text
NO SAF
no 911 fee

All for $25+Tax / Month
Dang, been with Fido for 9 years now and usually have no problem "scoring" a CSR that gives me a decent deal first time around.

Called today and was offered one of two packages:

Option #1
EPP plan $17.50 (200 DT min, free calls from 5pm nights/weekends)
+$10 for vm/cid w/ bonus 2500 txt (although useless to me since i HATE texting)
$10 incoming calls (told regularly $12)
no SAF
----
total comes to $37.50 before taxes

Option #2 for $25:
200 DT min
1000 nights/weekends
incoming
cid
no SAF

not offered any discounts on phones and told needed data plan for iphone.

Told CSR i'm shopping around and he told me wouldn't be able to find anything close. Mentioned Christmas deals and new carrier coming out (although heard Wind is a no go now >:( )

He then told me to shop around, but to give them a call back before i switch as they did have other plans, but what he offered to me was the best suited for what i currently have. YAH right, more like if i press that i'm going to leave maybe they'll be willing to offer a better plan!

Will try calling again next week and try my luck.

[GreatWong]

got the following for my mom..

free phone
200 daytime mins
1000 eve & wkn mins
unlimited incoming
cid

$20+tax
way more than what she needs

[passthatversace]

got the following for my mom..

free phone
200 daytime mins
1000 eve & wkn mins
unlimited incoming
cid

$20+tax
way more than what she needs

is this on contract? if so, how many years?

[GreatWong]

is this on contract? if so, how many years?

2 years, i think that's standard length with fido these days

[Skywalker514]

I need a better deal or more stuff can i call even though i made my contract around sept? for new iphone 25/voice plane with 30$ 6gb please help can i get better minutes deal less money anything??

I have been with fido for quite some time

Do i call and inquire about cancellation fees?

[fable]

yeah so i called the retention number 1 888 259 3436 and after entering the 10 digit phone number she starts speaking french :| is that the right number?

[Sergio]

Fido reps and redemption folks are starting to have a tight a$$. I'm getting ready to flush them any day.

In the past they were able to move mountains to keep a customer, today, they don't give a sh_!t. Their attitude on we already are offerring you a good price, and cannot do better is real balony.

I will stay low for 4 weeks, and see what is available out there.

With the iPhone being available with Telus and Bell, and where any Rogers + Fido phone will be able to work on the Bell + Telus network, watch out.....

This will create some competition with the big 3 finally. Rogers has been sitting too confortable in last few years.

Take care...
Sergio

[passthatversace]

2 years, i think that's standard length with fido these days

thanks for confirming. anyone manage to get a similar plan WITHOUT contract, or am i out of luck? i've been a customer for 7 years and am currently on a $17 (tax included) retention plan, but it only comes with:

150 minutes
call display

not too great

[Cryptic_Soul]

not any sim card phone bell and telus is the HSPA so high end 3G phones not the 2G EDGE phones

Fido reps and redemption folks are starting to have a tight a$$. I'm getting ready to flush them any day.

In the past they were able to move mountains to keep a customer, today, they don't give a *****. Their attitude on we already are offerring you a good price, and cannot do better is real balony.

I will stay low for 4 weeks, and see what is available out there.

With the iPhone being available with Telus and Bell, and where any Rogers + Fido phone will be able to work on the Bell + Telus network, watch out.....

This will create some competition with the big 3 finally. Rogers has been sitting too confortable in last few years.

Take care...
Sergio

[Skywalker514]

I will swallow my pride and call tomorrow even if its a new Iphone contract.

[congeetime]

Anyone know if this works for new customers or people who aren't under contract? I'm running on prepaid right now but I always run out of cash before it expires. Looking for a decent contract under $25 after tax with caller display, 100+ text, U/L evenings/weekends and at least 100mins. Anyone have any luck?

[guardianflash]

I suggest you all wait another month. With the whole Telus/Bell going sim card and global wireless, you can bet Rogers/Fido gona do something about it.

[goJays]

i keep checking in every once in awhile hoping to see reduced rates for data but all i see are worse plans everyday.

[flyguy3bua]

I haven't been able to get them to offer me anything. i asked if they've got an EPP plan and the rep said they don't.

Every time I call it's like they WANT me to cancel my account and port out. Lame Fido.

[xviperx26]

just got off the phone with fido:
$52.45+tax
Iphone 3gs 199.99 (next month they will credit my account $199.99)
200 day time
1000 evenings and weekends
Unlimted incoming
caller id
1 Gb data ($5 credit so 25 a month)

how is that guys?

[Andre112]

Anyone know if this works for new customers or people who aren't under contract? I'm running on prepaid right now but I always run out of cash before it expires. Looking for a decent contract under $25 after tax with caller display, 100+ text, U/L evenings/weekends and at least 100mins. Anyone have any luck?

my plan from may 08

250 day time
1000 evening/weekend from 7pm
free incoming
caller ID
$15+911/SAF

[jamgyu]

Got this a couple days ago.


200 day minutes
5pm evenings
$17.50 (no SAF)

$10 200 bonus day minutes (100 minutes for $10 + 100 free bonus I believe)

$10 value pack (CD, VM, ND, 2500 txt)

$10 100 min North American long distance

$10 monthly credit (for value pack)
$5 monthly credit (for the voice plan)

TOTAL is $32.50 per month + taxes = $36.73


:cheesygri

[Aware]

Just got this offer for $25:
200 DT min
1000 nights/weekends
incoming
cid
no SAF

plus voicemail and free phone Moto Z6W
for 2 year contract.

[dorje]

just got

200 mins
5pm eve & wknd
CID,VM
2500 text
unltd incoming

$27.50 + tax, Samsung SGH-f266 $45 + $33 bonus credit for phone, 2 years contract.

got 2 weeks to cancel. i'd like to add 100 mins cdn long distance in that price, is it doable.

[DaSnipe]

Dorje did well, there's a couple of guys with the Loyalty 25$ plan (200 DT, 1000 E/W, Unlimited Incoming) that should try the 17.50 EPP plan (200 DT, 5pm UL E/W, no SAF) as a base then add the 10$ value pack, and then have UL incoming credited.

Another option is the 25$ Retentions plan with 200 DT, 7pm UL EW, F2F, CID and then add UL Incoming/VM for free after credits

[raniosman]

just got

200 mins
5pm eve & wknd
CID,VM
2500 text
unltd incoming

$27.50 + tax, Samsung SGH-f266 $45 + $33 bonus credit for phone, 2 years contract.

got 2 weeks to cancel. i'd like to add 100 mins cdn long distance in that price, is it doable.

You good sir are ze BOMB!!! :D!

I called in, used bell's network switch to gsm and dorje's deal as a baseline and after 40minutes of on the phone with fido and offers going back and forth, I got the deal :D

$37.88 - $10 credit = $27.50
200 Daytime minutes
Unlimited evenings/weekends at 5pm
Unlimited Incoming
Call Display, Name Display, Voicemail
2,500 Textmsgs

Sadly, no phone tho... but its alright! I have a couple of Fido phones lying at home and I is currently using a european phone, the HTC Touch HD, no phone in fido's arsenal can beat that... not even the iphone :D

Battle won!
*starts listening to Rocky's theme song*

[dorje]

You good sir are ze BOMB!!! :D!

I called in, used bell's network switch to gsm and dorje's deal as a baseline and after 40minutes of on the phone with fido and offers going back and forth, I got the deal :D

$37.88 - $10 credit = $27.50
200 Daytime minutes
Unlimited evenings/weekends at 5pm
Unlimited Incoming
Call Display, Name Display, Voicemail
2,500 Textmsgs

Sadly, no phone tho... but its alright! I have a couple of Fido phones lying at home and I is currently using a european phone, the HTC Touch HD, no phone in fido's arsenal can beat that... not even the iphone :D

Battle won!
*starts listening to Rocky's theme song*

just helping other rfders here.

[Usuyami]

You good sir are ze BOMB!!! :D!

I called in, used bell's network switch to gsm and dorje's deal as a baseline and after 40minutes of on the phone with fido and offers going back and forth, I got the deal :D

$37.88 - $10 credit = $27.50
200 Daytime minutes
Unlimited evenings/weekends at 5pm
Unlimited Incoming
Call Display, Name Display, Voicemail
2,500 Textmsgs

Sadly, no phone tho... but its alright! I have a couple of Fido phones lying at home and I is currently using a european phone, the HTC Touch HD, no phone in fido's arsenal can beat that... not even the iphone :D

Battle won!
*starts listening to Rocky's theme song*

Did you have to sign 2 year contract as well?

[raniosman]

Did you have to sign 2 year contract as well?

2 years as well

[parisa1]

Mostly people posting fake deal ,actully those people are give the wrong
information .........If they are right show off the phone number,because
when we talk to to Fido customer service about the plan give the refernce
one of my friend got like this deal or plan ....they laughing and ask can you
give the phone number to check the plan.....Its my pesonal experince.

[raniosman]

Mostly people posting fake deal ,actully those people are give the wrong
information .........If they are right show off the phone number,because
when we talk to to Fido customer service about the plan give the refernce
one of my friend got like this deal or plan ....they laughing and ask can you
give the phone number to check the plan.....Its my pesonal experince.

Say no! I believe that fido's customer service cannot go into someone's account without proper approval from the owner of the account. Major privacy information is revealed if such a thing happened, which without authorized access can cross many privacy laws.

When I told them yesterday that a friend of mine got this... that... ect... the CSR didn't ask for his number or anything.

Before I called, I made sure to do my homework. I read the average type of plans people on the retention thread get, I calculated the type of plan I want and how much I was willing to pay, and I wrote down points that I would say to the CSR.
I went in prepared and came out with the deal I wanted.

Be persistent. Many times yesterday the CSR said she can't give credits to EPP plans but every time I said I didn't like the offer she presented, she gave me credits for the deal...

[goJays]

Parisa - thats called calling your bluff.

why would people lie? what deal is soo cheap that they have to lie about? many many many people $17.50 + tax EPP plan that includes everything and credits that add up to what people are getting for 25$ + tax.

have u ever considered that the $17.50 EPP deal is no longer available?
have u ever considered that FIDO might not want to divulge all their information (confirming of a good deal for another customer) as that gives u bargaining power?

remember it's a negotiation process, if u ever learned even the basics of business.. their job is to keep u as a customer (NOT get u the best deal possible as they are on the other end of the "bargaining table").

[fatkinglet]

I have a student plan at $25
150 mins
Unlimited income
unlimited evening/weekend after 7

added features:
CD/VM

Credits:
-10 for CD/VM
-7 for the SAF
-5

Price i am paying is around $23 including tax

My contract is going to be expired this month or so, and credits will continue till next mid-year. My phone (z710 -3 yrs old)is almost broken right now. I told retenison that I am willing renew another 2 years but i want to pay the same price for the contract years, they refused to extend the credits for me or willing to offer anything. I want the new SE T715 and I have 100 fido dollar. I don't want to pay the full price for a crippled phone, asked them for discount on the phone, they are also unwilling to move as well. They are basically not willing to offer anything to keep me a fido customer.

Is there anything I can do? I am happy about the price i am paying right now and i don't want to pay more than $30 a month and I am not a big user.

[guardianflash]

I have a student plan at $25
150 mins
Unlimited income
unlimited evening/weekend after 7

added features:
CD/VM

Credits:
-10 for CD/VM
-7 for the SAF
-5

Price i am paying is around $23 including tax

My contract is going to be expired this month or so, and credits will continue till next mid-year. My phone (z710 -3 yrs old)is almost broken right now. I told retenison that I am willing renew another 2 years but i want to pay the same price for the contract years, they refused to extend the credits for me or willing to offer anything. I want the new SE T715 and I have 100 fido dollar. I don't want to pay the full price for a crippled phone, asked them for discount on the phone, they are also unwilling to move as well. They are basically not willing to offer anything to keep me a fido customer.

Is there anything I can do? I am happy about the price i am paying right now and i don't want to pay more than $30 a month and I am not a big user.

Forget about the monthly credits. Ask for this

$25
200mins
unlimited incoming
unlimited weekends/after 5pm
free call display
2,500 texts
no system access fee or 911 fee

Sound like you are still paying systems access fee and 911. If you ask for this plan I'm sure they'll give it to you if you renew your contract for 2 years.

[msb45]

Be persistent

+1

When I got my plan about a year ago, I had to call in repeatedly until I spoke to a CSR who gave me what I wanted, but I got it eventually

[njmyi]

First ovall you should talk politely because its a human and not an animal the person in the retention service

sooo that whats he give me
FOR 30$ per month

200 min days
week and ev unlimited
incoming call unlimited
voice mail and caller id
Fido to fido unlimited
100 min log distance
2500 txt

I think its a great plan :razz:

[zyn123]

One little newbie question: please give me some advices.
I have two cell phones plans. I had already finished two-years family plan contract April 2008. At that time I didin't know that I could call Fido Customer Relations to ask a better plan. I just called Customer Service to renew these two plans sounds nice at that time.
The plan I am using is a basicly EPP plan.
200 daytime.
unlimited night/weekend after 5 pm.
nothing else.. I signed a three year contract. one year and half left now.
I pay 17.5+SAF/911=25+tax every month for each cell phone.
I don't know should I call Fido Customer Relations group. I don't expect they will give me a good offer like you guys get.
I just hope them to add a free call displayed and about 50 free text messages to each my cell phone.
Should I have a try? or should I wait another one year and half to call them again to ask a good plan?
Thank you.

[raniosman]

One little newbie question: please give me some advices.
I have two cell phones plans. I had already finished two-years family plan contract April 2008. At that time I didin't know that I could call Fido Customer Relations to ask a better plan. I just called Customer Service to renew these two plans sounds nice at that time.
The plan I am using is a basicly EPP plan.
200 daytime.
unlimited night/weekend after 5 pm.
nothing else.. I signed a three year contract. one year and half left now.
I pay 17.5+SAF/911=25+tax every month for each cell phone.
I don't know should I call Fido Customer Relations group. I don't expect they will give me a good offer like you guys get.
I just hope them to add a free call displayed and about 50 free text messages to each my cell phone.
Should I have a try? or should I wait another one year and half to call them again to ask a good plan?
Thank you.

I have no clue if it will work since you are already on a contract with them. When I called, my contract had already been expired and I was just paying my old contract monthly.

Well if you call in, most likely your monthly bill $ won't change because it is already low enough, but if it does, good job.

But services wise, hell yea: they would most likely give you unlimited incoming, maybe 100 long distance, the value pack (call display, name display, voicemail) and 2,500 (NOT 50) text messages, without increasing your bill significantly. Read my post on the previous page of what happened when I called in two days ago. Make sure it's a 2 year contract.

You have more leverage than me. You have two lines with them that you can take to any other provider (Roger, Bell, Telus), so they will try to keep you as a customer. They want your money.

When you talk with them, no matter how much they say they can't lower it, BE PERSISTANT!!

They CAN lower it, they just don't want to. If the representative is being hard, just say (got this from another poster):
"I am honestly not liking any of the these solutions, I can get better with another provider, I am going to cancel my Fido account, not at the moment I want to keep my number so when I sign up for my new plan with another company, i'll just have them port the number over. Thanks for your time."

Hang up and call again after a couple days so they don't red flag your account

Remember, it took me 40minutes to get her to lower my bill. Be nice too... if you're an a$$, they will be too.

Also, use Bell's/Telus's switch to the GSM network as an argument. Fido now has competition.

[deal_king]

First ovall you should talk politely because its a human and not an animal the person in the retention service


I agree. Most people have no idea how to get the most out of retentions. These guys spend the whole day on the phone dealing only with demanding customers. If you call in and be nice, ask them about themselves, make them laugh, they will move heaven and earth for you.

If you are aggressive or pushy, they will just offer to cancel just to get you out of their faces. I've never accepted the first or second offers. Once I gauge where they're at, I come back to them and ask them if I can make them an offer- and they laugh and say "sure". And trust me- this is when I get the best deals.

In my experience, the best deals don't come from focusing on price. Here's the deal that I got:

$70 Country Fido Canada Unlimited
$10 Value Pack (VM/CID/2500 text)
$30 6 gig data pack
-$30 credits
-$5 goodwill credit ($170 in onetime credit)

= avg $75+taxes/month

I know I have the Country Fido plan that everyone wants, but to be honest, I'd rather prefer the original $40 City Fido on a jailbroken Iphone with an original GrandCentral/Google Voice for long distance calling. I would get all of the above for $45!

[guardianflash]

they probably get 300 calls a day with people trying to lower their bills or get a better plan.

[silentpayne]

got one for my parents today:

200 daytime
unlimited evening + weekends starting @ 5pm
CID+VM for $10 with $5 credits / month

$22.50 + tax

[Flash Jordan]

got one for my parents today:

200 daytime
unlimited evening + weekends starting @ 5pm
CID+VM for $10 with $5 credits / month

$22.50 + tax

That doesn't sound bad at all.

Right now I've been with fido for about 8 months off contract.. my plan is something like

100mins daytime
unlimited after 7
unlimited texts
no cid/vm :(
= $25

Needless to say I'd like a little more for $25 so I was wondering what you guys think I should get and how I should go about it? I was hoping I could get voice mail and caller ID for atleast the same price.. maybe some more mins or an earlier evenings. What do you guys think is reasonable? I'll probably be calling in later this weekend. Thanks :]

[hoopsguru]

My original City Fido contract is set to expire in Jan 2010. I have contemplated moving to Rogers, but am not quite sure if it is beneficial or not. With many more of my friends using text instead of calling, using Blackberry to ping instead of texting is an option. My bill including VM and 200 texts is about $65 per month. My dilemma......

1) There is NOTHING that can compare to unlimited City Fido calls, but i only use about 900-1400 mins per month that includes day/night calls
2) Fido is still per second, while Rogers is per min.
3) Rogers evening starts at 9pm (WTF!)

Any thoughts on what could be a comparable deal from Rogers or a retention plan from Fido to help lessen the costs.

[Lobloco]

My original City Fido contract is set to expire in Jan 2010. I have contemplated moving to Rogers, but am not quite sure if it is beneficial or not. With many more of my friends using text instead of calling, using Blackberry to ping instead of texting is an option. My bill including VM and 200 texts is about $65 per month. My dilemma......

1) There is NOTHING that can compare to unlimited City Fido calls, but i only use about 900-1400 mins per month that includes day/night calls
2) Fido is still per second, while Rogers is per min.
3) Rogers evening starts at 9pm (WTF!)

Any thoughts on what could be a comparable deal from Rogers or a retention plan from Fido to help lessen the costs.

I renegotiated my CityFido a few years back to include VM, & CID for $45/mth including SAF. I receive a 10/mth credit. Originally, I was paying around $60 including tax. I have the original CityFido. It took patience and finding the "right" agent to get the plan where I wanted it to be. Be persistent, patient and have your facts.

My contract is up in Feb 2010, so I will be re-negotiating in the months to follow.

I will be playing up the limited phone selection and services offered by Fido in Comparison to Bell/Telus, and Rogers,whom both have been looking to get new customers.

Good Luck

[DaSnipe]

That doesn't sound bad at all.

Right now I've been with fido for about 8 months off contract.. my plan is something like

100mins daytime
unlimited after 7
unlimited texts
no cid/vm :(
= $25

Needless to say I'd like a little more for $25 so I was wondering what you guys think I should get and how I should go about it? I was hoping I could get voice mail and caller ID for atleast the same price.. maybe some more mins or an earlier evenings. What do you guys think is reasonable? I'll probably be calling in later this weekend. Thanks :]

It's reasonable, my 2nd line is a newer Fido line without the SAF (aka a Garden plan) and I was able to get VM/CallerID for free with a 10$ credit on the 25$ line. All they could give me was there, I pushed for F2F but wasn't able to get that, the new Fido isn't that good, but it's cheap.

[zyn123]

I have no clue if it will work since you are already on a contract with them. When I called, my contract had already been expired and I was just paying my old contract monthly.

Well if you call in, most likely your monthly bill $ won't change because it is already low enough, but if it does, good job.

But services wise, hell yea: they would most likely give you unlimited incoming, maybe 100 long distance, the value pack (call display, name display, voicemail) and 2,500 (NOT 50) text messages, without increasing your bill significantly. Read my post on the previous page of what happened when I called in two days ago. Make sure it's a 2 year contract.

You have more leverage than me. You have two lines with them that you can take to any other provider (Roger, Bell, Telus), so they will try to keep you as a customer. They want your money.

When you talk with them, no matter how much they say they can't lower it, BE PERSISTANT!!

They CAN lower it, they just don't want to. If the representative is being hard, just say (got this from another poster):
"I am honestly not liking any of the these solutions, I can get better with another provider, I am going to cancel my Fido account, not at the moment I want to keep my number so when I sign up for my new plan with another company, i'll just have them port the number over. Thanks for your time."

Hang up and call again after a couple days so they don't red flag your account

Remember, it took me 40minutes to get her to lower my bill. Be nice too... if you're an a$$, they will be too.

Also, use Bell's/Telus's switch to the GSM network as an argument. Fido now has competition.

I just call them, they are not agree to add me any free stuff to my account.
thet said my plan actully cost $41 right now if someone sign up a new plan. lol
still 1 year and half to go, I will call them at 2011 :lol:.

[barking frog]

Quick question: is it possible to transfer your contract to someone else. If so, how?

[mgl888]

Is it just me or has Fido stopped upgrading their phones...?

Their phone selection is really limited. Does their website list all their phones?
Makes me wish I was with Rogers sometimes...

[Inno]

Quick question: is it possible to transfer your contract to someone else. If so, how?

It is possible. You need to find a person willing to agree to take it over. Try Craigslist or Kijiji.

Then meet up with them at a Fido store and the reps will take care of it. I did it a month ago and it was pretty seamless.

Usually you have to offer someone an incentive or why would they want your contract. If they just sign up with Fido they get a free phone, so you have to make it more attractive.

If you have an amazing Retention deal I understand that you cannot transfer that deal, just non-Retention plans.

[tansuma]

6 mos to end of contract. this is what retention offered me. good deal?

$25/month - for non-iphone.
200 daytime
unl incoming
unl fido to fido
voicemail incl
cid incl
no saf
2500 text

how can i ask for fido to rogers to be included? i need fido to rogers cause the significant order is on rogers

what's a good data package to wrestle off fido for iphone?

[dgege]

This is an excellent plan, you should not hesitate to take it IMO.
As for the data, you can try but honestly, with the credits you're getting on your voice plan, I really doubt you have any margins left for negotiation. But it doesn't hurt to try!

6 mos to end of contract. this is what retention offered me. good deal?

$25/month - for non-iphone.
200 daytime
unl incoming
unl fido to fido
voicemail incl
cid incl
no saf
2500 text

how can i ask for fido to rogers to be included? i need fido to rogers cause the significant order is on rogers

what's a good data package to wrestle off fido for iphone?

[DaSnipe]

He can get 5$-10$ credit for data, I have the exact same voiceplan along with the 6gb iPhone datatplan and I managed to get a 5$ credit on the length of it along with my old roommates so it can be done, didn't have to push hard either

[toastedblackbuns]

test

[toastedblackbuns]

hi guys,

I just called the retention dept 1888 259 3436 and they told me it was for employees only.

I smell BS.

Do you guys call the number directly or go through FIDO CS first?

[e90aw]

usually you call a CSR first and then they transfer you, never tried calling them directly

[toastedblackbuns]

Ok,

My experience:

1. Called Retention Dept and was told it was for employees only and to call *611
2. Called *611 and spoke to a CSR. Told her, "I'm planning to switch 2 accounts over to Rogers, I thought I'd call you first to see if you have any type of loyalty programs."
3. CSR, "yes, we do, let me see what I can do." ~put on hold for 2 min~
4. The offer for each account:

200DT
unlim E/W from 5pm
F2F and F2Rogers
Caller ID, VM, etc +2500 txt
no SAF no 911
free phone upgrade

2yr contract
$27.50+tax

This may not be one of the best retention plans out there, but it's pretty good and it works for me. Also I got Fido to Rogers which I use a lot.
The FIDO CSR was super nice and I was courteous to begin with.

One note though, I have been with FIDO for 8 years and have not asked for anything...so I assume I have a clean record with them.

[Demon_Twinz]

Previous Plan $25+ $25 - $10 = $40 plus tax = $46. XX

Iphone
$25 no SAF
200 min
1000 E/W
fido 2 fido
2500 text
VM + CID

$25 500 MB data

New plan $25 + $15 - $10 = $30 plus tax = $33.XX
iphone
$25 no SAF
200 mins
1000 E/W
fido 2 fido
2500 text
VM + CID

$15 150 MB data

i'm very happy with $33 plan that includes data
average data usage for last 6 month 133 MB - 160 MB
if i stick with e-mail only and google map .. i should be ok

cheers and good luck guys

[aoisora]

Previous Plan $25+ $25 - $10 = $40 plus tax = $46. XX

Iphone
$25 no SAF
200 min
1000 E/W
fido 2 fido
2500 text
VM + CID

$25 500 MB data

New plan $25 + $15 - $10 = $30 plus tax = $33.XX
iphone
$25 no SAF
200 mins
1000 E/W
fido 2 fido
2500 text
VM + CID

$15 150 MB data

i'm very happy with $33 plan that includes data
average data usage for last 6 month 133 MB - 160 MB
if i stick with e-mail only and google map .. i should be ok

cheers and good luck guys

I have never seen that they have the 150MB data plan out at fido. How much credits did you get for the data plan?

[Nicecool]

200DT
unlim E/W from 5pm
F2F and F2Rogers
Caller ID, VM, etc +2500 txt
no SAF no 911
free phone upgrade

2yr contract
$27.50+tax

This may not be one of the best retention plans out there, but it's pretty good and it works for me. Also I got Fido to Rogers which I use a lot.
The FIDO CSR was super nice and I was courteous to begin with.

One note though, I have been with FIDO for 8 years and have not asked for anything...so I assume I have a clean record with them.

This is a great plan. I'll re-visit my offer soon again. I've smiliar plan as you right now but they want $35+tax. Let me see if I can get cheaper price from them.

Thanks

[lkh5650]

Hey guys, I am with fido right now and my 3 yr contract is about to expire (end of this month)

But I signed up this account with my mum's name (because at that time i didn't have credit card or anything but just driver license)

Can I talk to retention people and get deals like you guys do? or should my mom do it? my mom cannot speak english at all :(

also i wanna get iphone with it, i have about 100 fido dollars and wanna use it to get iphone 3 gs (199-100fido dollars :O?) with a retention plan + cheaper data plan.

but about a year ago, i changed my plan (didnt know retention just changed the plan) so that now i dont pay saf...would i still qualify to upgrade?

[poppinfresh]

have any of you guys had any luck with the old city fido?
my contract ends this month and they've called me and stuff but refuse to give me anythign not even a hardware upgrade. I didnt really check this thread considering the massive amount of pages to sift through.

[bose123]

bump

[bogi093]

whats the cheapest data plan? i read somerwhere they had a 150mb on for 10 or $15 im not too sure on that, can someone confirm this plan exists?

[Kasakato]

whats the cheapest data plan? i read somerwhere they had a 150mb on for 10 or $15 im not too sure on that, can someone confirm this plan exists?

Fido- retention has $15 for 150mb.

[bogi093]

Fido- retention has $15 for 150mb.

whats the best price people have been able to get it down to? with credits towards it

[timl]

whats the best price people have been able to get it down to? with credits towards it

The best I could get was a 5$ credit bringing it to 10$ for 150meg (this was with retentions). I have a bunch of other credits applied to my account though, so it may be possible to get more off then that.

[yanga90]

Hey guys, I am with fido right now and my 3 yr contract is about to expire (end of this month)

But I signed up this account with my mum's name (because at that time i didn't have credit card or anything but just driver license)

Can I talk to retention people and get deals like you guys do? or should my mom do it? my mom cannot speak english at all :(

also i wanna get iphone with it, i have about 100 fido dollars and wanna use it to get iphone 3 gs (199-100fido dollars :O?) with a retention plan + cheaper data plan.

but about a year ago, i changed my plan (didnt know retention just changed the plan) so that now i dont pay saf...would i still qualify to upgrade?

you can talk to the people you just have to let them know that you're her son and they'll just ask to talk to her to confirm that and after that you can do all the talking

[Nicecool]

Is the 6GB for $30 back yet? Since Telus and Bell both have the iPhone now. :cheesygri

[AzNCrAzYcOoLeR]

6 mos to end of contract. this is what retention offered me. good deal?

$25/month - for non-iphone.
200 daytime
unl incoming
unl fido to fido
voicemail incl
cid incl
no saf
2500 text

how can i ask for fido to rogers to be included? i need fido to rogers cause the significant order is on rogers

what's a good data package to wrestle off fido for iphone?


You could either do unlimted incomming OR unlimted network calling. Can't do both ... You have too many credits already

[AzNCrAzYcOoLeR]

My plan was up for renewal.

My plan

17.50 EPP - 300 daytime 5pm evenings/weekends (bonus 100 daytme)
+ $10 UNC
+ $10 CallerID/Text/VM
+ $30 6GB
- $10 credit for duration of contract

SAF/911 included
= 57.50 + tax

- 3 year contract, Iphone 3GS 16gb for 99.99

[Nicecool]

They offered me and I might get iPhone 3Gs with it

200 Mins DayTime
U/L Incoming Call
U/L Text message
1000 Mins Weeknight/Weekend
F2F & F2R
CID

For $35

Thanks

Just called, they won't lower my price and won't offer me any other plan. I guess I've to cave in and take it :( sigh...

[Ashock]

Just got this with iPhone 3GS

$17.50 - 200 Mins Daytime, Unlimited Evenings and weekends starting at 5pm
$15 - 150mb 3G Data Plan
$10 - iPhone value pack which includes CID/VisualVM/
$5 - 200 Text
$-7 Monthly Credit

Total $40.50 per month for 3 yrs.
Rep wouldn't give me a $10 credit monthly. I guess I was not persistent enough but I felt the deal was decent so I went for it.

[Cryptic_Soul]

Just got this with iPhone 3GS

$17.50 - 200 Mins Daytime, Unlimited Evenings and weekends starting at 5pm
$15 - 150mb 3G Data Plan
$10 - iPhone value pack which includes CID/VisualVM/
$5 - 200 Text
$-7 Monthly Credit

Total $40.50 per month for 3 yrs.
Rep wouldn't give me a $10 credit monthly. I guess I was not persistent enough but I felt the deal was decent so I went for it.

theres a package with
CID/VM/2500 Text for 10$

if you dont need Visual VM you could save 5$ and have more Text Messages

[onlySE]

Got this for a friend of mine

200mins
unlimited evening and weekend starting at 5pm
unlimited incoming
F2F
F2R
150MB Data Plan
Caller ID/Voice Mail/2500 SMS

$48 tax in

[redflag_clev]

Got this for a friend of mine

200mins
unlimited evening and weekend starting at 5pm
unlimited incoming
F2F
F2R
150MB Data Plan
Caller ID/Voice Mail/2500 SMS

$48 tax in

Did you get this recently?

[wce-]

Hey, I want to get a retention plan with Fido... but I want a blackberry 9700 which it seems they don't sell. Is it possible they allow me to get a plan with rogers or something? Or, is it possible to still somehow end up being cheaper if I get a plan with Fido but buy an unlocked 9700? I have 80 Fido Dollars + have been a customer for 4 years so I really think so I don't want to waste that.

I wonder if a last resort will be calling Rogers and telling them the deal I can get with Fido retention and hope they match something similar?

I can also bring my brother along with me to whichever company I go to since he needs a new plan, will that help much?

[jayden.l]

sounds like a good deal...

I would like to know what to say when i talk to retentions.. is there a generic script?

i mean... i know your suppose to be persistant.. but doesent it just get annoying? are you constantly saying.. but my friend gets this? .but telus offers this?... but this .. but that...

Im a newbie, to the world of rententions.. been with fido for 5 years though..

[shiru]

Hey i just called fido and this is what they offered me:

$25

200 Daytimes
Unlimited incomings
1000 Evenings/Weekends
Caller ID
200 txt msgs
no SAF/911

$15

150mb data plan

Either the iphone 3G for $99 or 3GS for $199

So the total comes to $25+$15 = $40+ tax
It works out to around $45 a month. Plus if i sign up for a new contract they'll throw in 3 months free local calls.

What do you guys think? should i take it? or should i try to see if i can get a better deal?

[Nicecool]

Got this for a friend of mine

200mins
unlimited evening and weekend starting at 5pm
unlimited incoming
F2F
F2R
150MB Data Plan
Caller ID/Voice Mail/2500 SMS

$48 tax in

How did you get this offer? I want to get the same one too. Will they match it if I say this offer to them?

[guardianflash]

What's the deal? I asked to renew my contract and asked is it possible they could remove the systems access fee and the rep told me I'll have to change my plan and pay a activation fee.

I don't know how to talk to the rep. All I want is:

$20
200mins
cid
2500 texts

How do I get them to give me that? Same plan as the one I have now but add on 2500 texts and remove saf and 911.

[iamkalive]

i had a pretty sweet plan before, but now, as my contract was ending next week, i resigned, this is what i got (after 4 years of committment) this time ( i also have 2 other account on my line, and have spent about 5000 over the past 1.5 years because of stupid brother)

I moved to an iphone plan, used fido dollars (170) and paid the dif of $50 with tax, to get iphone 3gs.

for 25 bucks-
200 day time
unlim evening weekends
f2f
call id/voicemail/2500 text
1000 canada wide ld mins.

for 20 bucks-
500 MB data plan

and a free month of data usage..

$45/month plus taxes with data plan, cant go wrong..

This came after spending almost 3 hours and talking with 3 different representatives. BEN and BRIAN! they are the best customer service reps..they will find the best deals for you..thye worked so hard..they both got me deals for 50 and under with data (brian on first call, and ben on the 3rd call)...the 2nd guy sucked ass and wasnt getting me anything cheaper than 75 dollars..i got it for almost half the price after another 45 mins and a new rep! thanks BEN!!!

[kajenius]

i had a pretty sweet plan before, but now, as my contract was ending next week, i resigned, this is what i got (after 4 years of committment) this time ( i also have 2 other account on my line, and have spent about 5000 over the past 1.5 years because of stupid brother)

I moved to an iphone plan, used fido dollars (170) and paid the dif of $50 with tax, to get iphone 3gs.

for 25 bucks-
200 day time
unlim evening weekends
f2f
call id/voicemail/2500 text
1000 canada wide ld mins.

for 20 bucks-
500 MB data plan

and a free month of data usage..

$45/month plus taxes with data plan, cant go wrong..

This came after spending almost 3 hours and talking with 3 different representatives. BEN and BRIAN! they are the best customer service reps..they will find the best deals for you..thye worked so hard..they both got me deals for 50 and under with data (brian on first call, and ben on the 3rd call)...the 2nd guy sucked ass and wasnt getting me anything cheaper than 75 dollars..i got it for almost half the price after another 45 mins and a new rep! thanks BEN!!!
is it possible for me to take over that plan that your resigned :idea: sounds purfect for me pm we can work something out ``cross fingers``

[FacistCop]

What's the deal? I asked to renew my contract and asked is it possible they could remove the systems access fee and the rep told me I'll have to change my plan and pay a activation fee.

I don't know how to talk to the rep. All I want is:

$20
200mins
cid
2500 texts

How do I get them to give me that? Same plan as the one I have now but add on 2500 texts and remove saf and 911.
You need to threaten to cancel to get anything. Read through the last few months of this thread for more details.

[yell0w_c0w]

I just got a fido line back in august without contract. How long do I have to wait until I can get access to the retentions?

[Matryx]

I got a friend that just racked up his monthly bill to close to $1000. It was over a 3 month period. He was dumb for it and I'm trying to help him out. Text messaging was what put him over. This is ridiculously though.

What would you guys recommend him do to lower the bill? Man I can't believe there is no cap for this. Paying $1000 is too much. I'm thinking of just calling in for him and asking them to lower it since he cannot afford to pay that. It's his on stupidity for going over but still I want to help him out.

[tjthemanto]

I just got a fido line back in august without contract. How long do I have to wait until I can get access to the retentions?

You can call them whenever you want ..you have nothing to lose .

The worst thing they can say is NO if you have only been with them a few months .

You might not get some crazy deal since you are with them for such a short time but getting free Voice Mail or Caller ID shouldn't be that difficult even with your short history.

[tjthemanto]

I got a friend that just racked up his monthly bill to close to $1000. It was over a 3 month period. He was dumb for it and I'm trying to help him out. Text messaging was what put him over. This is ridiculously though.

What would you guys recommend him do to lower the bill? Man I can't believe there is no cap for this. Paying $1000 is too much. I'm thinking of just calling in for him and asking them to lower it since he cannot afford to pay that. It's his on stupidity for going over but still I want to help him out.

Why did he wait for 3 months ?

Didn't he see his bill after the first month..it must have been $ 300 - $ 400 in the first month itself...he should have curtailed his calls/messages after that .

Anyways its going to be hard to get the bill reduced ( not impossible but won't be easy )

[Matryx]

yeah like I said he was dumb for doing that. Also before this happen I told him to call in to get a retention plan but never did and now he ends up with this.

[ms1031]

Can the fido 3GS iphones be used with rogers? or they can't be unlocked?

[onlySE]

How did you get this offer? I want to get the same one too. Will they match it if I say this offer to them?

i called in retention and spoke with a lady!!!
ya, tell them u found this offer on the web and was wondering if u can get it...
just be very nice and tell them that u dont have a high budget and ya...work the charm

[tansuma]

Got this for a friend of mine

200mins
unlimited evening and weekend starting at 5pm
unlimited incoming
F2F
F2R
150MB Data Plan
Caller ID/Voice Mail/2500 SMS

$48 tax in

thanks for the inspiration. got a slight variation for $25
200 daytime
1000 eve/weekend
unlimited incoming
F2F
F2R
caller ID
no SAF

[jayden.l]

Is 150 meg of data enough?

[nato]

I just got offered this deal,

SHOULD I TAKE IT?

200 DT
U/L eve/we 5pm
Caller ID/ Voicemail
F2F F2R
2500 Text Msg

$15.00 - 150 Megs of Data for iphone

$48.03 - After tax

Good Deal? i have a feeling they are throwing out these kinda plans now and its not really the best deal... i've been with fido for over 10 years now.. since they FIRST started,... currently not on contract.

Also, they kept insisting me that 150megs was NOT enough megs for the iphone... is this true? on the regular i dont intend to go crazy on youtube.

[elleberry]

This is what I just got. It's not very good but I didn't have to sign up for a contract at least so I had nothing to lose really.

This is what I had (worst plan everrrrr):
100 daytime mins
unlim eve/weekends after 7pm
unlim incoming
value pack (cid/vm/2500txts)

45+tax

This is what I got:
350 daytime mins
unlim eve/weekends after 7pm
blackberry messenger plan
value pack (cid/vm/2500txts)

50+tax

I probably should have bargained more but I sorta suck at that.

[cheetah33]

Get the iphone and sell it, then buy the 9700... You can probably sell the 16GB iphone 3GS for $600 atleast.

Hey, I want to get a retention plan with Fido... but I want a blackberry 9700 which it seems they don't sell. Is it possible they allow me to get a plan with rogers or something? Or, is it possible to still somehow end up being cheaper if I get a plan with Fido but buy an unlocked 9700? I have 80 Fido Dollars + have been a customer for 4 years so I really think so I don't want to waste that.

I wonder if a last resort will be calling Rogers and telling them the deal I can get with Fido retention and hope they match something similar?

I can also bring my brother along with me to whichever company I go to since he needs a new plan, will that help much?

[dynamiteroll]

i had a pretty sweet plan before, but now, as my contract was ending next week, i resigned, this is what i got (after 4 years of committment) this time ( i also have 2 other account on my line, and have spent about 5000 over the past 1.5 years because of stupid brother)

I moved to an iphone plan, used fido dollars (170) and paid the dif of $50 with tax, to get iphone 3gs.

for 25 bucks-
200 day time
unlim evening weekends
f2f
call id/voicemail/2500 text
1000 canada wide ld mins.

for 20 bucks-
500 MB data plan

and a free month of data usage..

$45/month plus taxes with data plan, cant go wrong..

This came after spending almost 3 hours and talking with 3 different representatives. BEN and BRIAN! they are the best customer service reps..they will find the best deals for you..thye worked so hard..they both got me deals for 50 and under with data (brian on first call, and ben on the 3rd call)...the 2nd guy sucked ass and wasnt getting me anything cheaper than 75 dollars..i got it for almost half the price after another 45 mins and a new rep! thanks BEN!!!


Great job. Your plan pwnz.

[onlySE]

[QUOTE=nato;9743637]I just got offered this deal,

SHOULD I TAKE IT?

200 DT
U/L eve/we 5pm
Caller ID/ Voicemail
F2F F2R
2500 Text Msg

$15.00 - 150 Megs of Data for iphone

$48.03 - After tax

LOL i got the same plan hahha...
is your SAF waived btw?

with 150mb u cannot stream videos on youtube but surely just surf i guess.

[dorje]

tried calling today to cancel the plan that i signed a week ago and start iphone plan by just adding a data to the contract.

plan i signed a week earlier :
200 mins
5pm eve & wknd
CID,VM
2500 text
unltd incoming

$27.50 + tax.

No succes, the retention csr i got was a D$$K, when i mentioned cancel, he was fine, was going to go ahead, then i went with the issue of going to different carrier for iphone and number portability, nothing at all. teh cheapest iphone plan he was willing to give me was $25 addition of 500 mb data for $52.50 + tax, after talking for few mins, nothing... so i went about using my fido rewards to order a phone and cancel my plan but they only had piece of crap that i qualified for free. Later he brought the 150mb data for $15, wasn't even going to give me a credit of $2.50 to make my bill around $45 all in, i wasn't willing to pay $48(all in) for 3 yrs for just 150mb data, So i exchanged samsung phone for sony t716a. I have another line with rogers that i pay around $70 + tax. I'm going to try that one for a smartphone(since rogers has more choice) with data.

[Cryptic_Soul]

tried calling today to cancel the plan that i signed a week ago and start iphone plan by just adding a data to the contract.

plan i signed a week earlier :
200 mins
5pm eve & wknd
CID,VM
2500 text
unltd incoming

$27.50 + tax.

No succes, the retention csr i got was a D$$K, when i mentioned cancel, he was fine, was going to go ahead, then i went with the issue of going to different carrier for iphone and number portability, nothing at all. teh cheapest iphone plan he was willing to give me was $25 addition of 500 mb data for $52.50 + tax, after talking for few mins, nothing... so i went about using my fido rewards to order a phone and cancel my plan but they only had piece of crap that i qualified for free. Later he brought the 150mb data for $15, wasn't even going to give me a credit of $2.50 to make my bill around $45 all in, i wasn't willing to pay $48(all in) for 3 yrs for just 150mb data, So i exchanged samsung phone for sony t716a. I have another line with rogers that i pay around $70 + tax. I'm going to try that one for a smartphone(since rogers has more choice) with data.

looks like you have a 10 dollar credit and the early evenings credit on your account already thats why they are reluctant to give you more

[Flash Jordan]

So I called in today and talked to a CSR, total wiener. I told him I wasn't happy with my current plan

100mins
ul. e/w
ul. texts
no SAF
$25

He proceeded to tell me he couldn't do anything for me except bump me up to a $35 plan which included 350mins and same everything else. After that he said he could give me a free value package (vm/cid) if I agree'd to sign a 2 year contract. He flat out told me he couldn't do anything for $25. This is even after I had threatened to leave, what gives? I told him I'd have to think about it but I wasn't happy with what he was giving me.

also I've been with fido off contract since april, so why such terrible offers? Should I go through with it and give them my 30 days and see how they react? :/ bleh, thanks guys

[digital.cw]

Called in to Fido wanting a 32GB iPhone 3GS, here's the plan I was offered (and took!). I've been month-to-month (no contract) with Fido for years now.

$27.50:
200 daytime mins
unlimited evenings/weekends starting 5pm
call display, regular VM, 2500 texts

For data I ended up getting 1 GB for $30, but he added a $10 credit for the life of my 3 year contract, making 1 GB of data only $20! I was surprised at that after reading what other people on here have received. I probably won't even use more than 500MB/month, but I was just seeing what he could do. ;) I thought maybe he'll do a $5 credit, so I was very happy when he did a $10 credit.

In total I'm $47.50 + tax. :)

[Cryptic_Soul]

So I called in today and talked to a CSR, total wiener. I told him I wasn't happy with my current plan

100mins
ul. e/w
ul. texts
no SAF
$25

He proceeded to tell me he couldn't do anything for me except bump me up to a $35 plan which included 350mins and same everything else. After that he said he could give me a free value package (vm/cid) if I agree'd to sign a 2 year contract. He flat out told me he couldn't do anything for $25. This is even after I had threatened to leave, what gives? I told him I'd have to think about it but I wasn't happy with what he was giving me.

also I've been with fido off contract since april, so why such terrible offers? Should I go through with it and give them my 30 days and see how they react? :/ bleh, thanks guys

are you on the garden plans (the one on the website)? if so then you wont be offered a retention plan

[cheetah33]

So i just got off the phone with fido and this is what they offered me for the iphone 3gs

200 daytime mins
unlimited evenings/weekends starting 5pm
call display, regular VM, 2500 texts
unlimited incoming calls

3GB Data

All for $57

Should I have taken it?

I know for Bell I can get
250 Anytime local minutes, Unlimited local evening and weekend (6pm - 8am), Unlimited Local Incoming Minutes, Unlimited text messaging, Call Display, Message Centre, Call Waiting, Call Forwarding, Conference Calling & Detailed Billing for $22 and $30 for unlimited data on device

[cheetah33]

are they still offering the 6GB data plan? or the 5Gb one?

[baylee13]

where can you get that deal from bell? Looks like a decent plan. unlimited data?

[cheetah33]

where can you get that deal from bell? Looks like a decent plan. unlimited data?

its the bell corporate plan, but its only unlimited on mobile browsing (no tethering)

[snika]

damn called 3 times to Fido, first time, 35$ for 200 mins, free incoming, 2500 txt caller id and voice mail.

Second time waited for half an hour to connect to retentions which some reason the CSR couldnt do. Finally the phone disconnected and they didnt call back...

Third Time got through, I told them I wanted that same deal but for $30 a month (which I thought was reasonable...they are charging me for expanded network because when I call my parents who are 10 mins away I get charged long distance) so I wanted them to waive that. Told them what bell offered me (through corporate plan) Anyways, the douche said if I called back he wouldnt give me the offer anymore...apparently because I keep calling them. Which they had called me 3 times to see if I wanted to renew. Asked him why cant I call but you can call me ? And said since he wont offer it let me think. So im thinking about it and finally they said 200mins , evenings at 5pm free incoming caller id , voice mail and 2500 txt for 32$ month. So I took it...

[Flash Jordan]

are you on the garden plans (the one on the website)? if so then you wont be offered a retention plan

If that's what we're calling them now a days yeah >:(. That blows. Why don't I/When will I quality? :'( I want CID aha.

[Zoolou]

So I called in today and talked to a CSR, total wiener. I told him I wasn't happy with my current plan

100mins
ul. e/w
ul. texts
no SAF
$25

He proceeded to tell me he couldn't do anything for me except bump me up to a $35 plan which included 350mins and same everything else. After that he said he could give me a free value package (vm/cid) if I agree'd to sign a 2 year contract. He flat out told me he couldn't do anything for $25. This is even after I had threatened to leave, what gives? I told him I'd have to think about it but I wasn't happy with what he was giving me.

also I've been with fido off contract since april, so why such terrible offers? Should I go through with it and give them my 30 days and see how they react? :/ bleh, thanks guys

Went through the same crap.....All they offered me was the same 35 plan for 25 plus CID and U/L text ....for 1 year.....I've been with Fido for over 9 years!!! My contract ends in Dec.....Took pulling teeth just to get that deal...Only reason i got that deal was they called my phone for their customer survey ....guess they didn't like the "f" bombs i left in regards to their customer loyality.....I'll still shop around....this just buys me some more time with this plan until i can find something alot better.......Fido is starting to go down the tubes IMO (especially for long term customers like myself)

[armenia]

I'm not the best negotiator, but here's what I got:


350 Daytime
Unl. eve/weekends from 5pm
VM/CID/who called
Unl. Text msgs
No SAF/911 fees
Unlm email/bbm/msn Blackberry option ($15) + a bonus of 50MB data

$50 + tax


If you remove the Blackberry option

it's $35 + tax

Warm?

[zoinky]

could someone comment on what i got offered
if they think i can get anything else?

just called to cancel,
here is what i got

400 daytime minutes
unlimited incoming
1000 evenings and weekends
call display
3 months of 50 min long distance
25+taxes

and i got the 1GB data plan for 20$

3 year contract

[cheetah33]

can you call them on weekends as well? or do they have specific timings?

[whrlwndz]

called and mentioned that Telus and Bell have the iphone now.
CSRs Tariq and Ben offered me a plan that I am content with...although, i wouldnt mind unlim incoming too.

existing:
2yr contract expired early oct
100min
e/w @7pm
fido to fido
fido to rogers
no saf
cid
for $20 + tax on previous retention plan

new plan:
3yr contract starting early nov
200 min
e/w @5pm
fido to fido
fido to rogers
no saf
for $17.50

value pack - cid/vm/2500txt for $10
500mb data for $25

16Gb 3GS iphone for $199 less fido dollars

They also changed my cid/vm on my other two lines (cityfido classic) to this value pack, so i have 7500 txt amongst the 3 phones
thanks to all for the tools (info) to negotiate!

[square_pusher]

Called retention before they closed at 5pm and got the following plan-

3 year contract @ 42.50/month
200 min
e/w @ 5pm
fido to fido
fido to rogers
no saf & 911
cid/vm/2500 text
150mb data

16GB 3GS iPhone for $199 less fido dollars...

[theforiegner]

So you can use fido dollars towards getting an iphone correct?
and what's the cheapest people have been getting data for? I'm mostly at school or home so I can connect to wifi so I just want the basic.

[Cryptic_Soul]

So you can use fido dollars towards getting an iphone correct?
and what's the cheapest people have been getting data for? I'm mostly at school or home so I can connect to wifi so I just want the basic.

smartphone data (iphone) 150MB for $15
Blackberry data 50MB for $15

[cho1104]

anyone knows when is the earliest to renew a plan?
my 3-year agreement will expire in July 10.
call fido today, CSR says i can't renew the plan with a new phone until 6 months before the expiry date (earliest to renew is Feb 1).
i want to use my fido dollars to get an iphone 3Gs
since i am on a couple plan, $60 + SAF, he offered me to a cheaper plan
$25 + tax + SAF
200 DT
1000 E/WE starts at 7pm
unlimited incoming
caller ID
until Feb and I can renew my plan + phone.
he advised it is better way to stay with SAP so that i can get a better deal when Feb comes.
i didn't change the plan and he said he will put notes on my account.

[arsenal6]

Can I just ask to speak with ben or brian?

The guy offered to group my caller ID and text msg plan together for 10 bucks if i get a data plan...

17.50
200 minutes
unlimited weekends and evenings start at 5
+ 6.75 for SAF
+10 for text & caller id
+ 30 for 1 gb data plan
+ tax

i am looking at 72+, I don't think its a good deal...

any tips guys? I am currently paying 50 for everything xcept for data plan

i had a pretty sweet plan before, but now, as my contract was ending next week, i resigned, this is what i got (after 4 years of committment) this time ( i also have 2 other account on my line, and have spent about 5000 over the past 1.5 years because of stupid brother)

I moved to an iphone plan, used fido dollars (170) and paid the dif of $50 with tax, to get iphone 3gs.

for 25 bucks-
200 day time
unlim evening weekends
f2f
call id/voicemail/2500 text
1000 canada wide ld mins.

for 20 bucks-
500 MB data plan

and a free month of data usage..

$45/month plus taxes with data plan, cant go wrong..

This came after spending almost 3 hours and talking with 3 different representatives. BEN and BRIAN! they are the best customer service reps..they will find the best deals for you..thye worked so hard..they both got me deals for 50 and under with data (brian on first call, and ben on the 3rd call)...the 2nd guy sucked ass and wasnt getting me anything cheaper than 75 dollars..i got it for almost half the price after another 45 mins and a new rep! thanks BEN!!!

[SizzleChest]

I got a call last thursday (12th) from a fido rep that informed me that the value bundle (VM, CID, U/L txt) was being given to me for a lower price than originally offered. i wasn't required to do anything, other than acknowledge the offer - they didn't want any info from me. they said i would be getting an email confirmation which never came. i called fido today and they don't know anything about it. anyone else been contacted like this?

[Zoolou]

Can I just ask to speak with ben or brian?

The guy offered to group my caller ID and text msg plan together for 10 bucks if i get a data plan...

17.50
200 minutes
unlimited weekends and evenings start at 5
+ 6.75 for SAF
+10 for text & caller id
+ 30 for 1 gb data plan
+ tax

i am looking at 72+, I don't think its a good deal...

any tips guys? I am currently paying 50 for everything xcept for data plan






WHAT WAS THE REP ON CRACK?????? That's a terrible deal

[mliongco]

I got a call last thursday (12th) from a fido rep that informed me that the value bundle (VM, CID, U/L txt) was being given to me for a lower price than originally offered. i wasn't required to do anything, other than acknowledge the offer - they didn't want any info from me. they said i would be getting an email confirmation which never came. i called fido today and they don't know anything about it. anyone else been contacted like this?


Login to your account online or register if you haven't already. The details of your "new plan" should be there and when it will commence, depending on the date of your billing cycle.

[arsenal6]

Yeah, anyone got ideas what i can do? I am going to try in a few days hopefully with my guns in my hands...they pretty much tried to convince me to go to bell -.-

Can I just ask to speak with ben or brian?

The guy offered to group my caller ID and text msg plan together for 10 bucks if i get a data plan...

17.50
200 minutes
unlimited weekends and evenings start at 5
+ 6.75 for SAF
+10 for text & caller id
+ 30 for 1 gb data plan
+ tax

i am looking at 72+, I don't think its a good deal...

any tips guys? I am currently paying 50 for everything xcept for data plan






WHAT WAS THE REP ON CRACK?????? That's a terrible deal

[sintox]

Hi all,

I'm sorry if this had been answered somewhere.

Can Fido dollars from 2 Fido phones be combined or transferred ?

Can I combine my Fido dollars with my sister's fido dollars and buy a good phone ?

Also, I have $125 Fido dollars and my contract ended long ago. I am thinking about going with cheaper alternatives with other companies. I wonder if there's any unlimited call receive with lesser known companies out there.

Thank you very much.

[cheetah33]

Hi all,

I'm sorry if this had been answered somewhere.

Can Fido dollars from 2 Fido phones be combined or transferred ?

Can I combine my Fido dollars with my sister's fido dollars and buy a good phone ?

Also, I have $125 Fido dollars and my contract ended long ago. I am thinking about going with cheaper alternatives with other companies. I wonder if there's any unlimited call receive with lesser known companies out there.

Thank you very much.

No and No.

Since you are already with Fido, call them up and ask them for a better deal. Have something in mind before you call tho. Do you have any other cheaper plans in mind? Because of the whole customer loyalty you will probably be able to get a better plan from Fido than any other company (unless you can get a corporate plan).

[quanvon]

its the bell corporate plan, but its only unlimited on mobile browsing (no tethering)

what corporate plan is it? did you just call up bell to find out what corporate plans they offer?

That's not a bad plan AND provides some good negotiating power with them with. I've been with them for 9 years and i do like their per second billing, worried if i'd go over the minutes not having per second billing.

[atomofconsumption]

For data plans, does anyone know how to get the 6 gigabyte option for $30 or less?

[arsenal6]

For data plans, does anyone know how to get the 6 gigabyte option for $30 or less?

they told me they got rid of that in september...but the rep was a douche

[notorius29]

I got the same comment as I was trying to get a HUP for my wife to an Iphone. They told me the earliest she can HUP and get promoted price discount on the Iphone is 6 months before contract expires(DEC 2010).

My wife hasn't gotten a HUP from Fido ever since signing with them because we usually get our phones from overseas unlocked. To buy the Iphone overseas is too expensive!!!

Has anyone been able to get the Iphone 3GS 16GB for $199 or less before their 6 month contract renewal??? If so what did you say? Did you threaten to cancel or goto a different carrier?

anyone knows when is the earliest to renew a plan?
my 3-year agreement will expire in July 10.
call fido today, CSR says i can't renew the plan with a new phone until 6 months before the expiry date (earliest to renew is Feb 1).
i want to use my fido dollars to get an iphone 3Gs
since i am on a couple plan, $60 + SAF, he offered me to a cheaper plan
$25 + tax + SAF
200 DT
1000 E/WE starts at 7pm
unlimited incoming
caller ID
until Feb and I can renew my plan + phone.
he advised it is better way to stay with SAP so that i can get a better deal when Feb comes.
i didn't change the plan and he said he will put notes on my account.

[cheetah33]

what corporate plan is it? did you just call up bell to find out what corporate plans they offer?

That's not a bad plan AND provides some good negotiating power with them with. I've been with them for 9 years and i do like their per second billing, worried if i'd go over the minutes not having per second billing.


its a corporate plan for hospital employees, got the link from the hospital.

[theforiegner]

So how does fido's hardware upgrade apply to iphone 3GS and if so, how?
Furthermore, is it possible to get a plan for the iphone including CID, text msg, and data for less than wha'ts outline below? I don't really need both F2F and F2R and I don't really want caller ID but since its in the $10 value pack with 2500 texts and CID, might as well?

$17.50
200 DT
U/L eve/we 5pm
F2F F2R
$10.00
Caller ID/ Voicemail
2500 Text Msg
$15.00 - 150 Megs of Data for iphone

$48.03 - After tax

[notorius29]

So how does fido's hardware upgrade apply to iphone 3GS and if so, how?
Furthermore, is it possible to get a plan for the iphone including CID, text msg, and data for less than wha'ts outline below? I don't really need both F2F and F2R and I don't really want caller ID but since its in the $10 value pack with 2500 texts and CID, might as well?

$17.50
200 DT
U/L eve/we 5pm
F2F F2R
$10.00
Caller ID/ Voicemail
2500 Text Msg
$15.00 - 150 Megs of Data for iphone

$48.03 - After tax


According to Customer Relations people 6 months before your contract is up for renewal. You can get the 16GB 3GS for $199 or less.....otherwise you can buy it without discounts. I would like to know what anyone said to convince them if you are a year away from contract expiry!?!?

By the way, that's a deal I'd be all over if it were offered to me!

[lkh5650]

According to Customer Relations people 6 months before your contract is up for renewal. You can get the 16GB 3GS for $199 or less.....otherwise you can buy it without discounts. I would like to know what anyone said to convince them if you are a year away from contract expiry!?!?

By the way, that's a deal I'd be all over if it were offered to me!

Do you know if you can use your fido dollars towards that as well?
so if i had 100 fido dollars, i t wouldbe 199-100 = 99$??

[nato]

So how does fido's hardware upgrade apply to iphone 3GS and if so, how?
Furthermore, is it possible to get a plan for the iphone including CID, text msg, and data for less than wha'ts outline below? I don't really need both F2F and F2R and I don't really want caller ID but since its in the $10 value pack with 2500 texts and CID, might as well?

$17.50
200 DT
U/L eve/we 5pm
F2F F2R
$10.00
Caller ID/ Voicemail
2500 Text Msg
$15.00 - 150 Megs of Data for iphone

$48.03 - After tax

I got the exact same offer... as well as couple of other members on this forum... they are shooting out this offer like nothing... i phone in to try to get SOMETHING for free on top of this.. i told them i've been with them for 10 years, my gf is going to leave if i leave.. but the sales rep was a *****.. told me to go to bell... hes like if i were you i would take the bell plan...

Is the plan above great plan? dont want to go over on data....

[Inno]

I got the exact same offer... as well as couple of other members on this forum... they are shooting out this offer like nothing... i phone in to try to get SOMETHING for free on top of this.. i told them i've been with them for 10 years, my gf is going to leave if i leave.. but the sales rep was a *****.. told me to go to bell... hes like if i were you i would take the bell plan...

Is the plan above great plan? dont want to go over on data....

$15 per month X 36 months = $540 + $199 for the phone = $739!

Sure you will get some monthly data out of this (not that much) but it is no screaming deal IMO. Especially when you can get WiFi all over the place free or for $5 or $10 per month unlimited (OneZone or Boingo).

You can get an unlocked iPhone or other SmartPhone without a data contract for less than $700. E.g. Blackberry Pearl is $149 at The Source on Clearance now.

Or just pick up and iPod Touch for WiFi, under $200 new. Does most things the iPhone does, just use your regular phone for calls.

[nato]

you raise a mighty fine point... now im questioning if data is absolutely necessary...

Its a want at the moment and not a need.... hard to weigh out the pros and cons with all these new deals...

[theforiegner]

Isn't the 16g iphone 3GS available to new customers for $199 on 3 year plans with data add on?
So if you've been an existing customer, they offer you the same thing without any price reductions despite signing for another 3 years and data added? that's what i meant by hardware upgrade. I thought the idea of the upgrade was so that customers can get a new handset at a lower price than what new customers would pay for.

[deathblow]

I have been with Fido since Nov 2006, and now my contract is up for renewal.

This is what they are offering;
$47.50 + tax (NO SAF)
2 yr contact
400 daytime mins
Unlimitd wkends & wkdays after 5pm
Unlimited incomming calls
2500 text msgs/CID/VM
1000 mins LD

And Sony Ericson T715A.


Should I take it?

[gurshan]

Just renewed my fido contract. I signed a three year contract:

200 anytime minutes
voicemail and call display
150mb data plan

With credits I am paying about $21 tax included. I picked up a refurbished iphone for 49.99. I never exceed the minutes, hopefully I don't exceed the data plan. I had the same plan before, but I added the data plan with a $5 monthly credit.

p.s. -Is there any way to track your monthly data usage?

[fatkinglet]

I have called retension few times already and they haven't offered me anything at all to keep me from leaving. I just want to know if Fido really has a system to rate customer or am I on one of their black list :lol:

My contract is expired in beginning of Dec and my first phone is dying now, they did offer me a 100 credit a while ago for a phone but nothing i wanted at the time. Now they refused to honor that offer and refused to extend any credits that i have on my plan even if i renew my contract.... I used my 100 fido toward T303 yesterday and i hate the phone :mad:

I do want the SE T715 but i dont' want to pay an extra 100 cash for a crippled fido phone?! is there any approach that i can take

[fatkinglet]

To the ppl who wants a Iphone but not really using date

I suggest to you buy the Ipod instead, to me match is like $15 (cheapest data plan) x 36 mths (3 years contact) = $540 + tax

I think you can get a better phone for paying that price and not to mention the trouble calling fido dogs ;)

[deathblow]

I have been with Fido since Nov 2006, and now my contract is up for renewal.

This is what they are offering;
$47.50 + tax (NO SAF)
2 yr contact
400 daytime mins
Unlimitd wkends & wkdays after 5pm
Unlimited incomming calls
2500 text msgs/CID/VM
1000 mins LD

And Sony Ericson T715A.


Should I take it?



TTT thoughts plz...

[Vertigo]

I have been with Fido since Nov 2006, and now my contract is up for renewal.

This is what they are offering;
$47.50 + tax (NO SAF)
2 yr contact
400 daytime mins
Unlimitd wkends & wkdays after 5pm
Unlimited incomming calls
2500 text msgs/CID/VM
1000 mins LD

And Sony Ericson T715A.


Should I take it?

$17.50 retention plan (200 daytime, 5pm eve/wknds)
$10 Value pack (2500 txt/CID/VM)
$10 Unlimited Inc
$10 1000 LD
$0 200 daytime minutes

All of the above are standard retentions offerings. You've got the added daytime minutes credited ($10, maybe?). If you need all of that, the offer is decent. It'll be difficult to squeeze more credits out of a $17.50 plan.

[deathblow]

$17.50 retention plan (200 daytime, 5pm eve/wknds)
$10 Value pack (2500 txt/CID/VM)
$10 Unlimited Inc
$10 1000 LD
$0 200 daytime minutes

All of the above are standard retentions offerings. You've got the added daytime minutes credited ($10, maybe?). If you need all of that, the offer is decent. It'll be difficult to squeeze more credits out of a $17.50 plan.

Vertigo, I will likely drop the 1000LD eventually, just need them for now.
You say it will be hard to get more credits out of them from the 17.50 rentention plan, in turn, to get more do you have other plans that come to mind in which I will get my max. bang-for-the-buck?
thx!!!

[beripari]

To the ppl who wants a Iphone but not really using date

I suggest to you buy the Ipod instead, to me match is like $15 (cheapest data plan) x 36 mths (3 years contact) = $540 + tax

I think you can get a better phone for paying that price and not to mention the trouble calling fido dogs ;)

I have an iPod - primarily use it for calendaring & contacts - no data.
BUT the problem with that is, you have TWO things to carry around (phone AND iPOD); plus, if I HAD data, I'd probably use it more anyways!

[nosnoop]

p.s. -Is there any way to track your monthly data usage?

Yes. If you access your Fido account online, there is now a new link to see you usage including minutes, text messages and data.

From you phone, you can use http://fido.mobi, but it does NOT work with iPhone at this point. They are developing an iPhone app for that.

[icecream131]

I just get a problem, if any of you got the same? They cancle my $10 credit. when I called, they said the credit only for 1 year, since my plan is so low, they won't offer the credit again.
I said when they offered me the credit, they didn't mention about the 1 year only part, that's why I renew my contract, it's unfair for me. The man just keep saying that's 1 year,my plan is so low, blah, blah. When I asked what I can get right now, he offered me waived the SAF, and also said that's almost the same $7 and $10, I should accept it. When I said I need to think about it, and call back later. He said even I call back later, SAF is the only thing I can get, never never get $10 again. When I said I want to talk to his supervisor, he refuse to transfer.
I am so angry, that's not just $7 and $10. Big company just do what they want, I can only accept it?
Does anyone have idea? Help.

My plan: $25 - $10 + $7.45 +tax = $25
200min daytime
1000min evening/weekend
call display
unlimit incoming

[MadCow]

I just get a problem, if any of you got the same? They cancle my $10 credit. when I called, they said the credit only for 1 year, since my plan is so low, they won't offer the credit again.
I said when they offered me the credit, they didn't mention about the 1 year only part, that's why I renew my contract, it's unfair for me. The man just keep saying that's 1 year,my plan is so low, blah, blah. When I asked what I can get right now, he offered me waived the SAF, and also said that's almost the same $7 and $10, I should accept it. When I said I need to think about it, and call back later. He said even I call back later, SAF is the only thing I can get, never never get $10 again. When I said I want to talk to his supervisor, he refuse to transfer.
I am so angry, that's not just $7 and $10. Big company just do what they want, I can only accept it?
Does anyone have idea? Help.

My plan: $25 - $10 + $7.45 +tax = $25
200min daytime
1000min evening/weekend
call display
unlimit incoming

Call again and talk to someone else. If they still refuse to transfer you, advise you were given a better offer from a competitor and want to know about cancelling. They should then transfer you to the loyalty department to discuss your plan further.

[masterballer]

I just get a problem, if any of you got the same? They cancle my $10 credit. when I called, they said the credit only for 1 year, since my plan is so low, they won't offer the credit again.
I said when they offered me the credit, they didn't mention about the 1 year only part, that's why I renew my contract, it's unfair for me. The man just keep saying that's 1 year,my plan is so low, blah, blah. When I asked what I can get right now, he offered me waived the SAF, and also said that's almost the same $7 and $10, I should accept it. When I said I need to think about it, and call back later. He said even I call back later, SAF is the only thing I can get, never never get $10 again. When I said I want to talk to his supervisor, he refuse to transfer.
I am so angry, that's not just $7 and $10. Big company just do what they want, I can only accept it?
Does anyone have idea? Help.

My plan: $25 - $10 + $7.45 +tax = $25
200min daytime
1000min evening/weekend
call display
unlimit incoming

Same thing happened to me last month, had $15 credit on my account and it stopped...called in and was told that the credits were good for 24 months meanwhile no one told me this when i resigned with them last year...argued for about 15 minutes, they tried the same thing with me, offering me free SAF + 5 but i stood firm that i want the same deal i signed for nothing more or less...eventually he caved when i told him after the 15 minutes to just cancel it and gave me a $18 credit

[deathblow]

Just renewed two plans;

1) Country Fido
unlimited anytime incoming/outgoing mins
13 hrs LD anywhere in N.America
$70 + tax (no SAF)

2) EPP Plan
400 daytime mins
Unlimitd wkends & wkdays after 5pm
Unlimited incomming calls
CID/VM/2500 text msgs
1000 mins LD in Canada
$47.50 + tax (NO SAF)


For both plans I got the Sony Ericsson T715A and both plans are 2 yr renewals.

[henrycao8]

My current Fido plan:

700/Unl. E/WE + F2FR 40.00
Credit: Monthly credit of $10 - ends Jan 17/10 -10.00
5 p.m Early Evenings 6.00
Credit: Eve. Start. at 5 p.m. Cr. -6.00
Value Pack 10.00
Internet option / 6 GB 30.00
Unlimited Incoming Calls 10.00
Tethering Access 0.00
Minute Tracker 0.00

Total = $80 + Tax

[TakumiDC5]

I'm not renewing my Fido plan, but I was trying to upgrade to an iPhone 3GS.

I have an iPhone 3G purchased last year in Sept (3yr contract).

I called in to ask if I could get upgrade pricing, since I know Rogers is offering upgrade pricing to existing 3G owners.

They told me I could only get full retail price $699-16gb/$799-32gb. :mad:

Any help? Has anyone gotten a 3GS upgrade lately that wasn't due for contract renewal?

[TenzoR]

just had a chat with Fido Rep (not retention) since I got a txt from Fido about a promotion. She wanted to give me 50min extra to my current plan and $35 Fido Dollar towards a phone if I resign. I told her I'll consider resigning if she removed SAF+911 from my plan and keep everything the same (credits and all). She said no of course. I didn't bother following up with retention as I have 6 month to go on my contract. But I'm curious if I'm asking too much. Currently I have

Fido 2 Fido Canada (grandfather) - $30
150 min + unlimited text to F2F users.
Evening and weekend starting at 7PM.
Call Display
SAF + 911

Credits
Call Display Credit $7
$10 Credit

So I'm paying $31 a month. I'd be happy to keep my plan if they can remove the SAF + 911, but is that asking too much?

[Gio111]

I just contacted Fido customer service to cancel my 25$/month 500MB data plan temporarily as I am not intenting to use it much in December for x reasons ( I have no contract).

The girl transferred me to another rep and he asked me why I wanted to cancel and I said it is quite expensive $25/month for the data plan considering that I only used 50MB last month, so he offered me a data plan at $15/month for 150MB, which I gladly accepted since it is not advertised anywhere (actually I think it is retention).

Just thought I would share if there are others with mild internet usage and want to save $10/month.

[lauk4kicks]

Anybody been getting a call from Equinox on behalf of FIDO?
Is this the CSR trying to check on my contract since it expires in about 8 months?
I keep telling them to call back later hah

[divo888]

Does anyone know how I can get a iphone 3gs from Fido? My "Original Unlimited" City Fido contract is coming up in Feb 2010 and Fido wanted me to sign another 2 years to grandfathered the plan.

Anyone in similar situation where they can get an upgrade to Iphone with the resigning of the 2 year agreement? I don't mind signing a 3 years agreement if they can give me a Iphone 3gs. Even paying for the $299 price tag for the phone.

Thanks.

[onlySE]

Why not wait till summer 2010 and get the "un officially announced Iphone 4G?"

[divo888]

Why not wait till summer 2010 and get the "un officially announced Iphone 4G?"

I called Fido and the CSR on the phone said I could get an iphone with the same price as my Original City Fido but with a 3 year agreement(instead of the 2 year grandfather) and a data add on. I asked about the $15/150mb data and she said it is available. Therefore, it would be the $40/mo+$15/mo +3 years +$299 for the iphone32g.

I am fine with that and she told me she could set it up but would take about a month to get the phone so she said I can go to any retail to get it right away.

I went to BB and when they called Fido, Fido said I now have to pay the SAF and where reluctant to give me the $15 data for the Iphone! WTF...

So I decided not to get it and left pissed and will try to call Fido to talk to a different CSR and if I can get the original deal, I may just get them to set it up.

[benbflynn]

Just curious here i see a lot of people getting 1000 LD in canada for $10 is this a standard add-on or is that a retentions deal???

[Cryptic_Soul]

Just curious here i see a lot of people getting 1000 LD in canada for $10 is this a standard add-on or is that a retentions deal???

retention deal

[anothrgirl]

I wanted to confirm .... the $15 for 150 Meg of data.. is that only for iphone?
or does that apply to blackberry's and other smart phones...?

[Cryptic_Soul]

I wanted to confirm .... the $15 for 150 Meg of data.. is that only for iphone?
or does that apply to blackberry's and other smart phones...?

15 for 150 MB is for smartphones (including iphone)
15 for 50 MB is for Blackberry

[prosperousandrew]

Just upgraded to iPhone 3GS on 3yr plan:

$17.50 200 daytime minutes w/ unlimited evenings and weekends beginning at 5pm
$10.00 unlimited incoming calls
$10.00 call display / enhanced VM / 2500 text msgs
-$10.00 credit
$15.00 150MB data plan
Total = $42.50 + tax

As a bonus they offered 3 months unlimited calling and add-ons. I think this is a pretty good deal and the data plan can be upgraded at any time for the remainder of the 3 year contract. I'm hoping they'll start offering more competitive data plans now that Bell and Telus are in the iPhone market and then maybe I'll upgrade if I need more. Until then, can't complain.

This took me about 1hr 15min with 1 rep who was quite nice and just had to go back and forth a few times as I kept pressing for more features to sweeten the deal. I used a competitive offer from Bell from a previous poster as leverage which got me off to a quick start.

Make sure you say you want to cancel right off the bat. They act like they are going to do it right away, but play along until they ask WHY. Tell them you have a better offer and they'll ask for details. Give them all the details because they use that to build a plan to try and match or beat the competition.

Good luck.

[raniosman]

Well this just sucks!

We have two plans (me and my dad) with Fido under one account and my brother has a plan with fido under his account. Both two accounts are in the same household and the bill comes to the same place.

I worked so hard to get my $27.50 retention plan that I signed Nov 4th of this month (listed a couple pages back) and my dad has the original $45 City Fido with unlimited everything.

Yesterday, I found my phone and my dad's phone disconnected. We called today and found out that we had a past due of $7 and they disconnected it but will reinstate it if we pay that $7 and a restoration fee of $25.

My father got extremely p'ssed off since it is a complete ripoff. The CSR said we were contacted but we both haven't received any warning calls from them. Both of us have caller ID and voicemail on our cells. We checked both and nothing from fido. We have an email listed with Fido and nothing from Fido. We have a home phone with Bell with caller ID and voicemail that is listed with Fido and nothing from Fido.

The CSR said she won't take it off. My dad hung up on her.

He decided we aren't going to pay that ridiculous crap and go with another company.

I honestly don't know what to do now. We'll pay that late $7 but no way in hell are we paying $25 fee, not worth it.

We were wondering would it be possible:
A) Another CSR can remove that $25 fee?
or
B) Call & threaten to just leave and cut both this account and my brother's account if they are going to charge that $25
or
B) We have $360 Fido Dollars, can we use those to pay that $25 fee or something?
or
C) that I can transfer my retention plan to my brother's account, that way I can keep it and my dad can bail on his plan and sign with a new company?

In worst possible situation: we will sign with any other company (after we pay the $7 to restore the account, then make mad purchases with our fido dollars, use crazy data plans... pretty much abuse the phones until they disconnect it next month and ditch Fido to another company)

We really aren't worried about collections agencies.

Friggin robbers...

[toastedblackbuns]

Well this just sucks!

We have two plans (me and my dad) with Fido under one account and my brother has a plan with fido under his account. Both two accounts are in the same household and the bill comes to the same place.

I worked so hard to get my $27.50 retention plan that I signed Nov 4th of this month (listed a couple pages back) and my dad has the original $45 City Fido with unlimited everything.

Yesterday, I found my phone and my dad's phone disconnected. We called today and found out that we had a past due of $7 and they disconnected it but will reinstate it if we pay that $7 and a restoration fee of $25.

My father got extremely p'ssed off since it is a complete ripoff. The CSR said we were contacted but we both haven't received any warning calls from them. Both of us have caller ID and voicemail on our cells. We checked both and nothing from fido. We have an email listed with Fido and nothing from Fido. We have a home phone with Bell with caller ID and voicemail that is listed with Fido and nothing from Fido.

The CSR said she won't take it off. My dad hung up on her.

He decided we aren't going to pay that ridiculous crap and go with another company.

I honestly don't know what to do now. We'll pay that late $7 but no way in hell are we paying $25 fee, not worth it.

We were wondering would it be possible:
A) Another CSR can remove that $25 fee?
or
B) Call & threaten to just leave and cut both this account and my brother's account if they are going to charge that $25
or
B) We have $360 Fido Dollars, can we use those to pay that $25 fee or something?
or
C) that I can transfer my retention plan to my brother's account, that way I can keep it and my dad can bail on his plan and sign with a new company?

In worst possible situation: we will sign with any other company (after we pay the $7 to restore the account, then make mad purchases with our fido dollars, use crazy data plans... pretty much abuse the phones until they disconnect it next month and ditch Fido to another company)

We really aren't worried about collections agencies.

Friggin robbers...



I feel for you man...And I know your Dad is going by the principle. But sometimes in life we get screwed over.....


Just pay the $25 and get on with it. I know this is Red Flag Deals where all the cheap people are, including me....but is $25 really worth all the hassle??

Think about it, how much do you get paid an hour? And how much time are u using up to deal with Fido??

[Inno]

I got a "missed call" from Equinox calling for Fido with "an offer".

Has anyone got anything decent from these guys? Is there any point in talking to them, or best to just deal with Retention?

What do they offer anyways? One of my lines is about 6 months from renewal time, so maybe that is why they are calling.

[divo888]

Well this just sucks!

We have two plans (me and my dad) with Fido under one account and my brother has a plan with fido under his account. Both two accounts are in the same household and the bill comes to the same place.

I worked so hard to get my $27.50 retention plan that I signed Nov 4th of this month (listed a couple pages back) and my dad has the original $45 City Fido with unlimited everything.

Yesterday, I found my phone and my dad's phone disconnected. We called today and found out that we had a past due of $7 and they disconnected it but will reinstate it if we pay that $7 and a restoration fee of $25.

My father got extremely p'ssed off since it is a complete ripoff. The CSR said we were contacted but we both haven't received any warning calls from them. Both of us have caller ID and voicemail on our cells. We checked both and nothing from fido. We have an email listed with Fido and nothing from Fido. We have a home phone with Bell with caller ID and voicemail that is listed with Fido and nothing from Fido.

The CSR said she won't take it off. My dad hung up on her.

He decided we aren't going to pay that ridiculous crap and go with another company.

I honestly don't know what to do now. We'll pay that late $7 but no way in hell are we paying $25 fee, not worth it.

We were wondering would it be possible:
A) Another CSR can remove that $25 fee?
or
B) Call & threaten to just leave and cut both this account and my brother's account if they are going to charge that $25
or
B) We have $360 Fido Dollars, can we use those to pay that $25 fee or something?
or
C) that I can transfer my retention plan to my brother's account, that way I can keep it and my dad can bail on his plan and sign with a new company?

In worst possible situation: we will sign with any other company (after we pay the $7 to restore the account, then make mad purchases with our fido dollars, use crazy data plans... pretty much abuse the phones until they disconnect it next month and ditch Fido to another company)

We really aren't worried about collections agencies.

Friggin robbers...

Fido will do anything to make you quit the "Original City Fido"!

I think in times like this, they should try to retain their subscribers! Just heard Rogers is going to lay off 900 people due to intense competition from Bell & Telus!

[awolf]

$17.50 for 3GS iphone
200 daytime
unlimited evening/weekend 5pm
call display
no SAF, no 911
$15.00 150MB data plan
Total = $17.50+$15 + tax

is good?

[awolf]

how can i get the $10 credit?

[MystiX_]

This is my current plan, i wanted more txt messaging so the rep offered me a new plan. but i dont know if i should make the switch. unlimited fido2rogers is really sick i use about 1500 minutes per month on it. Both plans are the same price, $35 + TAX, let me know what u guys think.

150 wk day
no SAF
unlimited wknd + evening
unlimited incoming
unlimited fido2fido, fido2rogers
CID
1000 CND long D
200 TXT



This was offered to me today
200 wk day
no SAF
unlimited wknd + evening
unlimited incoming
unlimited fido2fido
CID
1000 CND long D
2500 TXT
voice mail

[a in yul]

Fido will do anything to make you quit the "Original City Fido"!

I think in times like this, they should try to retain their subscribers! Just heard Rogers is going to lay off 900 people due to intense competition from Bell & Telus!

and a lot of the 900 may be hired by the competition and new carriers..!!

[divo888]

I called Fido and the CSR on the phone said I could get an iphone with the same price as my Original City Fido but with a 3 year agreement(instead of the 2 year grandfather) and a data add on. I asked about the $15/150mb data and she said it is available. Therefore, it would be the $40/mo+$15/mo +3 years +$299 for the iphone32g.

I am fine with that and she told me she could set it up but would take about a month to get the phone so she said I can go to any retail to get it right away.

I went to BB and when they called Fido, Fido said I now have to pay the SAF and where reluctant to give me the $15 data for the Iphone! WTF...

So I decided not to get it and left pissed and will try to call Fido to talk to a different CSR and if I can get the original deal, I may just get them to set it up.

Called Fido again today and was offered:

$40-700 minutes, Unlimited Evenings/weekends starts at 7pm, unlimited Fido-Fido-Rogers calls, No SAF.
$15 - 150 mb Data
$10 - VM, 2500 Text, Call Display.
-$5 credit

Total= $60+Taxes.

I usually average about 600-700 mins/month.

Trying to get me out of "Unlimited City Fido" Plan. The above will be a 3 year agreement and $299 for the Iphone 3gs-32g. Told the CSR I will think about it as I have till March 2010.

I think the deal is not so hot as I can get the New CityFido for $45 and have 2000 minutes anytime!

[rayray913]

Just got a plan for my friend today:

200 min daytime
Unlimited evening/weekend @ 5PM
Unlimited incoming call
fido to fido and fido to rogers calling
callID/Voicmail/2500text
150 MB

everything is 42.5 + tax

I tried to get another $5 discount for not having unlimited incoming, but they wont budge. Do you guys think it is possible to do that?

thanks!!

[importpsycho]

do I have to say I want to cancel the account, to speak to retention rep?
or can i just call CSR ask for better deal?

I've been on month to month for long time, maybe over a year, and I'm going to get iphone with 3 year contract

[nato]

Just got a plan for my friend today:

200 min daytime
Unlimited evening/weekend @ 5PM
Unlimited incoming call
fido to fido and fido to rogers calling
callID/Voicmail/2500text
150 MB

everything is 42.5 + tax

I tried to get another $5 discount for not having unlimited incoming, but they wont budge. Do you guys think it is possible to do that?

thanks!!

That is an amazing deal... i got offered the same deal same price minus the unlimited incoming... how did you manage to get that deal.. i've been with them for 10 years now.. they keep telling me.. thats the best they can do.. nothing else.. how do you give that extra push?

[timple]

This is what I got offered the other day but decided not to take it. Been with Fido for 5 years now and this will be my 2nd retentions renewal if I take it.

200 mins
Unlimited evenings and weekends
Unlimited incoming
Unlimited text
Caller ID
VM
500mb data

for $45 + tax.

What do you guys think?

[Cheap_Canadian]

This is what I got offered the other day but decided not to take it. Been with Fido for 5 years now and this will be my 2nd retentions renewal if I take it.

200 mins
Unlimited evenings and weekends
Unlimited incoming
Unlimited text
Caller ID
VM
500mb data

for $45 + tax.

What do you guys think?

yay they just offered me the same plan without 500mb data
for 27.50 + tx no SAF/911

[bcti]

I got the following offer the other day:

$17.50 epp 200 minutes/5pm ew
$11 fido pro with fax... wish they could lower this down to $8 since there is no fax option now they did offer $10 2500txt, vm, cid
$10 - $10 unlimited incoming
$30 - 6 GB Data with option to lower to 150 mb for $15 at anytime in the future

Total: $58.50

I went to pick up my iphone 32gb 3gs at bestbuy today. i wanted to get one that could be unlocked so I made them check the week it was manufactured in first. I got a week 38.

The weird thing is that my first bill is supposed to be 360 something then the next bill will have the $200 data credit.... that kindof sucks.

Think I did ok... I am sure there is better.

[newfbc]

I got the following offer the other day:

$17.50 epp 200 minutes/5pm ew
$11 fido pro with fax... wish they could lower this down to $8 since there is no fax option now they did offer $10 2500txt, vm, cid
$10 - $10 unlimited incoming
$30 - 6 GB Data with option to lower to 150 mb for $15 at anytime in the future

Total: $58.50

I went to pick up my iphone 32gb 3gs at bestbuy today. i wanted to get one that could be unlocked so I made them check the week it was manufactured in first. I got a week 38.

The weird thing is that my first bill is supposed to be 360 something then the next bill will have the $200 data credit.... that kindof sucks.

Think I did ok... I am sure there is better.

Yeah.. 6gb data would be good.. it's not available, how did you get it?

Ron.

[bcti]

Just like the fido pro I already had the 6gb on my account so it just renewed for 3 years... although it has been a total waste for me cause I have had it for a year or two and never used it..... could have bought an iphone outright with the money I wasted... blah. I am actually considering to let someone takeover my plan eventually less the iphone... I have too many cell phones going on. The only thing that made me want to sign another contract was that I wanted to have an iphone that could be jailbroken with out tethering and I figured worst case I can slim the plan down to almost nothing by removing most stuff except the base plan.

[bmcm]

can we ask fido lock the internet for the phone Sony Ericsson T715a?

[arsenal6]

Amazing plan, now how do i get it? Did u say anything specifically lol, or talk to a specific rep?

This is what I got offered the other day but decided not to take it. Been with Fido for 5 years now and this will be my 2nd retentions renewal if I take it.

200 mins
Unlimited evenings and weekends
Unlimited incoming
Unlimited text
Caller ID
VM
500mb data

for $45 + tax.

What do you guys think?

[beripari]

can we ask fido lock the internet for the phone Sony Ericsson T715a?

Yes, they can do it. I asked them to lock ALL internet & data access AND texting capabilltiy of any kind on my kids phone (different Ericsoon model) so he wouldn't accidently incur charges - he just needed if for phone calls. They "claimed" they did it initially but when the bill came in, there were data charges from "exploring" the buttons! Apparently they did it in 2 systems but forgot to do it in a 3rd system! Eventually got it done properly & didn't have to pay the charges.

The other option for your model phone is you can actually CHANGE that button to another function - I haven't had time to figure out HOW or what I wnat to change it to -- I'm forever hitting it accidently but so far haven't been charged for it!

[Inno]

Yes, they can do it. I asked them to lock ALL internet & data access AND texting capabilltiy of any kind on my kids phone (different Ericsoon model) so he wouldn't accidently incur charges - he just needed if for phone calls. They "claimed" they did it initially but when the bill came in, there were data charges from "exploring" the buttons! Apparently they did it in 2 systems but forgot to do it in a 3rd system! Eventually got it done properly & didn't have to pay the charges.

The other option for your model phone is you can actually CHANGE that button to another function - I haven't had time to figure out HOW or what I wnat to change it to -- I'm forever hitting it accidently but so far haven't been charged for it!

In any phone with internet capability there should be a place in the menu where you set up the browser with a home page etc. I think if you blank out all that info you are safer, whether or not Fido actually does block it as requested. I have done both, just to be safe.

[Flash Jordan]

Does anyone have any experience getting deals on garden plans/getting off them?

[bmcm]

just renew my two year contract with fido:

200 mins day time
1000 fido to fido
unlimited evening and weeken
call display

total $20+tax=22.6

I think it's not bad,
i don't use text and voice mail,
that's why i didn't argue with sale rep..

[NiHaoMa]

What are the hours for the retentions department?
they opened on the weekends

[icemasta]

Just wondering, if I was to takeover a pre-garden plan off someone today for example, could I call retentions the next day and be offered a retention deal? Or would they say you just took over and I have to wait X amounts of days before I can call retentions?

[gaton]

right now i have
100 Minutes + Unlimited Evenings and Weekend + Unlimited text messaging
for 25$ + tax, not on contract. i've only been with them for 3 months.

is ther any suggestions for what i can bargain for? should i go on contract with them?

[Sergio]

Guys, I finally decided that unlimitted SMS does not cut it for me anymore. I need to see all emails coming into my main account. So before I commit, what do you think:


Go with 5$ a month, and use gmail with auto forward of main email. This will create a mess with my contacts since they will respond to my gmail account, and make it harder for me to maintain
15$ a month for internet WAP, not sure how how I can use this to help me maintain all emails on my main account
Get a Blackberry unlocked, and pay a fixed price to get all emails on main account


Fido was nice to let me try the MobileMail they offer for 5$ a month for free, and the interface of yahoo mail or gmail is not to user friendly.

Oh yeah, Fido redemption folks were nice enough to offer me 2 new phones (LG Neon) for 125 (62.50 each), without any renewal or extension to my existing contract. My contract expires only in March 2010. I complained about the qwerty phone options available by fido is very limitted therefore penalizing users that need a full kb. The LG NEON, is not my favorite, and is my backup phone till september. My Nokia E62 (full kb), is about to die anyday. I'm starting to enjoy this LG Neon phone for price.

Let me know what you guys think?

Thanks...
Sergio

[Cryptic_Soul]

Guys, I finally decided that unlimitted SMS does not cut it for me anymore. I need to see all emails coming into my main account. So before I commit, what do you think:


Go with 5$ a month, and use gmail with auto forward of main email. This will create a mess with my contacts since they will respond to my gmail account, and make it harder for me to maintain
15$ a month for internet WAP, not sure how how I can use this to help me maintain all emails on my main account
Get a Blackberry unlocked, and pay a fixed price to get all emails on main account


Fido was nice to let me try the MobileMail they offer for 5$ a month for free, and the interface of yahoo mail or gmail is not to user friendly.

Oh yeah, Fido redemption folks were nice enough to offer me 2 new phones (LG Neon) for 125 (62.50 each), without any renewal or extension to my existing contract. My contract expires only in March 2010. I complained about the qwerty phone options available by fido is very limitted therefore penalizing users that need a full kb. The LG NEON, is not my favorite, and is my backup phone till september. My Nokia E62 (full kb), is about to die anyday. I'm starting to enjoy this LG Neon phone for price.

Let me know what you guys think?

Thanks...
Sergio

if you email alot then a blackberry is your best best
you can probably find a 8300 series in the BST forum or craigslist for around 250

[a in yul]

^thats a 200$ discount for the phones, nice!! Why didnt u take the SE715a??

[Inno]

if you email alot then a blackberry is your best best
you can probably find a 8300 series in the BST forum or craigslist for around 250

There are a bunch of new BB Pearl 8120s around that people are reselling since they were on clearance at the Source. Can get unlocked ones for around $225 on CL etc. These have WiFi too.

[vieboi]

Just call Fido to renew my contract. They offer me 3 year contract:
-$17.50 Killer offer (200 minutes daytime, unlimited Evening & weekend after 5pm)
- No System Access Fee
- 12 months free call display
- $25 - $5 credit = $20 500MB data plan
- Bonus 3 months unlimited local call
- $199 for the 16GB iphone 3GS
I haven't accepted the offer yet. Well, I think the plan is suck anyway; at least I can get the call display permanent, some text messages, and cheaper data plan ($15 - 150MB).

But there is a good thing he told me is... if I don't want to get data plan they offer me the iphone for $399, or I can get the data plan and cancel it later if I don't need it ($200 data cancellation fee). So in my calculation, $15*36=$540 with data plan or $200 without data plan.
What do you think... is it worth to pay $200 more for the phone without data plan? Consider that I can get WIFI at home and at work.

[dc4]

Just call Fido to renew my contract. They offer me 3 year contract:
-$17.50 Killer offer (200 minutes daytime, unlimited Evening & weekend after 5pm)
- No System Access Fee
- 12 months free call display
- $25 - $5 credit = $20 500MB data plan
- Bonus 3 months unlimited local call
- $199 for the 16GB iphone 3GS
I haven't accepted the offer yet. Well, I think the plan is suck anyway; at least I can get the call display permanent, some text messages, and cheaper data plan ($15 - 150MB).

But there is a good thing he told me is... if I don't want to get data plan they offer me the iphone for $399, or I can get the data plan and cancel it later if I don't need it ($200 data cancellation fee). So in my calculation, $15*36=$540 with data plan or $200 without data plan.
What do you think... is it worth to pay $200 more for the phone without data plan? Consider that I can get WIFI at home and at work.

I just got a similar offer for my 2 lines but with a few more added options:

200 Anytime minutes
Unlimited evenings and weekends from 5pm.
Fido2Fido and Fido2Rogers (at first was not offered but after she offered a $10 credit)
2500 txt msgs
CID & Enhanced VM
150mb Data ($15 reg. with a $10 credit = $5 a month)
No SAF
$22.50 + taxes = $25.20

I also added an additional 200 anytime minutes for my wife as she uses it more and retained my $30 6gb data pack but the $17.50 base plan above was what was offered. I was already on a retention plan for each line and this beats it by $10 a month and also adds the early evenings, 150mb data for the wife, F2R, and no SAF. Only thing that I lost was my visual VM but that wasnt a deal breaker for me. I was going to leave Fido for a corporate pack at Rogers but this saves me the trouble and I get to keep my 6gb data pack. Just be nice and see what they have to offer you as every account is different.

[divo888]

I just got a similar offer for my 2 lines but with a few more added options:

200 Anytime minutes
Unlimited evenings and weekends from 5pm.
Fido2Fido and Fido2Rogers (at first was not offered but after she offered a $10 credit)
2500 txt msgs
CID & Enhanced VM
150mb Data ($15 reg. with a $10 credit = $5 a month)
No SAF
$22.50 + taxes = $25.20

I also added an additional 200 anytime minutes for my wife as she uses it more and retained my $30 6gb data pack but the $17.50 base plan above was what was offered. I was already on a retention plan for each line and this beats it by $10 a month and also adds the early evenings, 150mb data for the wife, F2R, and no SAF. Only thing that I lost was my visual VM but that wasnt a deal breaker for me. I was going to leave Fido for a corporate pack at Rogers but this saves me the trouble and I get to keep my 6gb data pack. Just be nice and see what they have to offer you as every account is different.

That's a pretty good deal! Was it a retention where you wanted to cancel? or just a renewal?

[Cryptic_Soul]

I just got a similar offer for my 2 lines but with a few more added options:

200 Anytime minutes
Unlimited evenings and weekends from 5pm.
Fido2Fido and Fido2Rogers (at first was not offered but after she offered a $10 credit)
2500 txt msgs
CID & Enhanced VM
150mb Data ($15 reg. with a $10 credit = $5 a month)
No SAF
$22.50 + taxes = $25.20

I also added an additional 200 anytime minutes for my wife as she uses it more and retained my $30 6gb data pack but the $17.50 base plan above was what was offered. I was already on a retention plan for each line and this beats it by $10 a month and also adds the early evenings, 150mb data for the wife, F2R, and no SAF. Only thing that I lost was my visual VM but that wasnt a deal breaker for me. I was going to leave Fido for a corporate pack at Rogers but this saves me the trouble and I get to keep my 6gb data pack. Just be nice and see what they have to offer you as every account is different.
17.50 base plan with 20$ worth of credits? i heard the most credits someone can get is equal to their base plan

[theforiegner]

so i read somewhere that if you've switched to a plan which doesn't include SAF in the past, and you're now interested in getting an iphone with your fido dollars, there's a fineprint somewhere that claims you can't use your fido dollars despite getting thew data plan. A supposed CSR from fido responded to the post of the angry customer and confirmed this as well (on another thread). Are there any plans that people have found that doesn't allow you to use your fido dollars on an iphone? They had a promotion i think a year ago where for 17.50, it's 200 daytime and unlim eve/we after 5 which i changed to. There were no fine prints since I did this over phone but now I'm worried. Don't know what to do with my fido dollars afterwards =P

http://cellphoneforums.net/fido/t299225-cannot-get-iphone-3gs-fido-help.html

the above is the existing thread about fido dollars and iphone 3gs

[dc4]

That's a pretty good deal! Was it a retention where you wanted to cancel? or just a renewal?

It was retentions, I was asking questions about my 2 lines and it was probably the 3rd or forth phone call to them but I was always pleasant. All I asked them was if they were able to match a corporate offer I received which was pretty good, the first rep I spoke to said he couldnt do more than I already had. The last rep I got this morning though was very helpful in finding a suitable plan with options that met my needs.

theforiegner: My plan is up for renewal next November so I couldnt get the 3GS on that account, she said to call back in May 2010 and they could help me with the 6 month buffer. I did however renew my other line for my wife and got the 3GS and used my Fido dollars to bring the price down to $60 from $199. It made sense to add the data package to her account as it works out cheaper in the end to pay the $5 a month for 150mb instead of the $399 it would have cost without data.

[DaSnipe]

17.50 base plan with 20$ worth of credits? i heard the most credits someone can get is equal to their base plan

I don't know if Data credits count towards that number

[goJays]

my $17.50 plan with maybe 20$ fido credits started in April 2009 for 2 years. I want to add data (with another $10 credit 15$->$5), would i go through retentions again? is it too early? do i threaten to cancel again as well?

[nosnoop]

so i read somewhere that if you've switched to a plan which doesn't include SAF in the past, and you're now interested in getting an iphone with your fido dollars, there's a fineprint somewhere that claims you can't use your fido dollars despite getting thew data plan. A supposed CSR from fido responded to the post of the angry customer and confirmed this as well (on another thread). Are there any plans that people have found that doesn't allow you to use your fido dollars on an iphone?

Actually, you can use the Fido dollars, just that you have to pay the full original price for iPhones (e.g. $599 - your fido dollars). The new no SAF plan are not eligible for hardware upgrade (HUP); so you cannot get any discounts for new phones, you can only use your Fido dollars. The alternative is to have a new activation for a new plan, but you lose you old phone number and any accumulated Fido dollars. Retention plans should be OK though.

[tjthemanto]

Is it true that RETENTION PLANS are ONLY available to customers who have been with FIDO on a monthly plan ON or BEFORE November 4, 2008 ?? i.e the date when SAF was eliminated .

So if you have never been a FIDO customer before Nov 4 , 2008 and have only signed up with them recently i.e AFTER Nov 4 , 2008 is it true that you don't get any RETENTIONS PLAN if you call them ??..( I hope I am wrong on this )

[tim-x]

wrong thread o.o

[little_asian_angel]

I managed to snag

350 anytime minutes
evenings and weekends @ 6
250 text outgoing, unlimited incoming
Caller ID, Call Forwarding, Voicemail 3
My Favourite 5 Nationwide

$10 + System Access ($6.95) + 911 ($0.99)

Had to sign a 3 year contract obviously.

um.... this is a Fido contract? Fido does not do My5's... only Rogers and Telus does

[tim-x]

oops yeah it's telus. I posted in the wrong thread.

:D

[henrycao8]

I managed to snag

350 anytime minutes
evenings and weekends @ 6
250 text outgoing, unlimited incoming
Caller ID, Call Forwarding, Voicemail 3
My Favourite 5 Nationwide

$10 + System Access ($6.95) + 911 ($0.99)

Had to sign a 3 year contract obviously.

evenings and weekends @ 6? I thought they only have 7 and 5.

[kevinlee2]

I just got a similar offer for my 2 lines but with a few more added options:

200 Anytime minutes
Unlimited evenings and weekends from 5pm.
Fido2Fido and Fido2Rogers (at first was not offered but after she offered a $10 credit)
2500 txt msgs
CID & Enhanced VM
150mb Data ($15 reg. with a $10 credit = $5 a month)
No SAF
$22.50 + taxes = $25.20

I also added an additional 200 anytime minutes for my wife as she uses it more and retained my $30 6gb data pack but the $17.50 base plan above was what was offered. I was already on a retention plan for each line and this beats it by $10 a month and also adds the early evenings, 150mb data for the wife, F2R, and no SAF. Only thing that I lost was my visual VM but that wasnt a deal breaker for me. I was going to leave Fido for a corporate pack at Rogers but this saves me the trouble and I get to keep my 6gb data pack. Just be nice and see what they have to offer you as every account is different.

Did you also get an iphone 3GS as well? that is one crazy plan... *jealous*

[lkh5650]

Actually, you can use the Fido dollars, just that you have to pay the full original price for iPhones (e.g. $599 - your fido dollars). The new no SAF plan are not eligible for hardware upgrade (HUP); so you cannot get any discounts for new phones, you can only use your Fido dollars. The alternative is to have a new activation for a new plan, but you lose you old phone number and any accumulated Fido dollars. Retention plans should be OK though.

can anyone confirm if this is true?
If so i am f***ed :(
ive been with fido for 3 yrs now and I am up for renewal of the contract soon.

I wanna get iphone and sign 3 yr contract to get it for 199 - fido dollars i have.
But some time last year, i changed my plan from SAF plan to no SAF Plan..
sigh.. this is so frustrating

[shiru]

My current offer for a 3 year plan that they gave me is:

$199 for iphone 3GS

$25
200 daytimes
Unlimited Evening/ Weekends @ 7
Unlimited Fido to Fido
Voice Mail/2500 Text msgs

$10
Unlimited incomings

$15
150mb data plan

Comes to $50+ tax.

The rep told me this is as low as they can go, what do you guys think? is it true?

[dc4]

Did you also get an iphone 3GS as well? that is one crazy plan... *jealous*

Yup, got the hup on my wifes account and only paid $60 after my Fido $ but they are not shipping their next 3GS batch until Dec. 18th she said as long as Apple doesnt delay their shipment.

[dc4]

My current offer for a 3 year plan that they gave me is:

$199 for iphone 3GS

$25
200 daytimes
Unlimited Evening/ Weekends @ 7
Unlimited Fido to Fido
Voice Mail/2500 Text msgs

$10
Unlimited incomings

$15
150mb data plan

Comes to $50+ tax.

The rep told me this is as low as they can go, what do you guys think? is it true?

It really depends on how long you have been with them and who you get when you call in as some reps are easier to get deals from than others. Take a look at the plan I was able to get and try to negotiate from there.

[shiru]

It really depends on how long you have been with them and who you get when you call in as some reps are easier to get deals from than others. Take a look at the plan I was able to get and try to negotiate from there.

maybe i'm doing it wrong. I call that 1-888 # and i've always talked to the first person that it connects me with Is that the retention ppl? I've been with fido for 4-5 years now. do you actually have to tell them you want to cancel? I would be pretty satisfied with your plan.

[Infamous1]

I've been with Fido since 2002 and have been on CityFido the whole time. Is there any way for us Cityfido people to bargain at all for data or any of the vm/txt packages or do we just have to deal with the regular prices on everything because they consider us to be "fortunate" to have the plan grandfathered?

I'm at 45 plus SAF plus 15 for some sorta pack that gives me the VM/TXT/Caller ID etc. 70+ a month with no data is pretty crappy.

[divo888]

I've been with Fido since 2002 and have been on CityFido the whole time. Is there any way for us Cityfido people to bargain at all for data or any of the vm/txt packages or do we just have to deal with the regular prices on everything because they consider us to be "fortunate" to have the plan grandfathered?

I'm at 45 plus SAF plus 15 for some sorta pack that gives me the VM/TXT/Caller ID etc. 70+ a month with no data is pretty crappy.

I am in the same situation with the old City Fido that had been grandfathered every 2 years. They will try to get you off that plan by offering you other packages if you try upgrading your phone. See my previous thread!

My City Fido have the SAF but get the credit off so when I try to sign a 3 year with them with the iphone, they say I will lose the SAF credit! Plus I have to sign up a Data plan. They kept insisting the $15/150mb per month is not for the Iphone!

[tjthemanto]

Is it true that RETENTION PLANS are ONLY available to customers who have been with FIDO on a monthly plan ON or BEFORE November 4, 2008 ?? i.e the date when SAF was eliminated .

So if you have never been a FIDO customer before Nov 4 , 2008 and have only signed up with them recently i.e AFTER Nov 4 , 2008 is it true that you don't get any RETENTIONS PLAN if you call them ??..( I hope I am wrong on this )

Has any NEW fido customer i.e a Fido customer after Nov 4 , 2008 got any Retention Deals ??..( Someone who was NEVER a Fido customer prior to Nov 4 , 2008 )

Most people over here who are getting Retention deals seem to be OLD Fido customer's i.e they have been with FIDO for atleast a yr or more .

[Nicecool]

Hi guys,

Is it possible to return phone to Fido locally? (Vancouver area) I just don't want to ship it back and order the iPhone. It's too slow, but if that's the only way. Then I've no choice to do so. Just want to find out from you guys first.

Thank you

[a in yul]

Hi guys,

Is it possible to return phone to Fido locally? (Vancouver area) I just don't want to ship it back and order the iPhone. It's too slow, but if that's the only way. Then I've no choice to do so. Just want to find out from you guys first.

Thank you

if u recd the phone by mail u r limited to doing the return by mail as well.

[dc4]

If anyone is thinking about getting a 3GS, the rep advised that it may not be able to ship one until Dec. 18th but I just received an email with my ups tracking number for a white 16gb version so they may have received an early re-stock.

[dapper_remy]

Im trying to get an Iphone but just signed a two year contract in August. I called retentions and said I was moving to bell if they didnt let me sign a new contract with an iphone but they said they couldnt do that until I had early upgrade next summer.

Is this true?



Thanks

[Cryptic_Soul]

Im trying to get an Iphone but just signed a two year contract in August. I called retentions and said I was moving to bell if they didnt let me sign a new contract with an iphone but they said they couldnt do that until I had early upgrade next summer.

Is this true?



Thanks

hardware upgrade is 6 months before your contract ends

[rmkbow]

Has any NEW fido customer i.e a Fido customer after Nov 4 , 2008 got any Retention Deals ??..( Someone who was NEVER a Fido customer prior to Nov 4 , 2008 )

Most people over here who are getting Retention deals seem to be OLD Fido customer's i.e they have been with FIDO for atleast a yr or more .

Retention plans are strictly for retaining old customers as far as I know. I havent heard of anyone getting retention plan that isn't a very old customer with the old plans.

Only deal that I know of that can happen is getting the $35 garden plan with 10$ credit.

So $25 for 350 min, 7pm E+W, UL SMS.

[Sergio]

What is the SE715a phone? I just noticed that Fido dropped their price on LG NEON from 65 to 35$ for a 2 year contract. Time for me to call and get my adjustment.

Sergio

^thats a 200$ discount for the phones, nice!! Why didnt u take the SE715a??

[icemasta]

Just wondering, if I was to takeover a pre-garden plan off someone today for example, could I call retentions the next day and be offered a retention deal? Or would they say you just took over and I have to wait X amounts of days before I can call retentions?

[Cryptic_Soul]

i read somewhere that fido no longer does TOR grandfathered plans, so if you do a TOR the person must select a plan on the website

i know this is is true for the original city fido, not sure about the other grandfathered plans

[central1guy]

Called Fido yesterday to complain against Koodo's plans this is what I was offered.

Old plan:

100 Weekday Min
Eve/Weekend @ 6pm
Fido2Fido + Ld option
Unlimited Incoming calls
CID
VM
125 Outgoing Text
NO SAF/911
$40.45 before tax

New plan:

250 Weekday Min
Eve/Weekend @ 5pm
Fido 2 Fido + Ld Option
CID
VM
2500 Outgoing Text
No SAF/911
32.50 before tax

The majority of all my minutes were from Fido 2 Fido, I think the switch was a good decision for me.

[divo888]

i read somewhere that fido no longer does TOR grandfathered plans, so if you do a TOR the person must select a plan on the website

i know this is is true for the original city fido, not sure about the other grandfathered plans

My Old City Fido is up for renewal Feb 2010 and got a letter last month to grandfather the exact pricing for another 2 years. I was on the plan since the beginning when City Fido started.

[Cryptic_Soul]

My Old City Fido is up for renewal Feb 2010 and got a letter last month to grandfather the exact pricing for another 2 years. I was on the plan since the beginning when City Fido started.

im talking about Transfer of Responsibility (TOR)...not renewing

[Nicecool]

If anyone is thinking about getting a 3GS, the rep advised that it may not be able to ship one until Dec. 18th but I just received an email with my ups tracking number for a white 16gb version so they may have received an early re-stock.

Can you pickup from Apple store? I heard you can pick up from Apple store and they'll call CS to activate it. Can you still use Fido Dollars when you buy from Apple store?

[Nicecool]

if u recd the phone by mail u r limited to doing the return by mail as well.

Darn it, now I've to wait for couple more days before get my iPhone. err.... :mad:

[goJays]

i've been on my new 2 year contract since April 2009 but has been with them for maybe close to a decade. do i go through retentions for adding data plan (asking for discount) or do i just ask the CS? i do not want the regular price for data, so ideally i would like to negotiate with them.

[bowmah]

How does one replace an iphone that is broken within the first year? Through Fido or an Apple store? And does anyone have tips on how to sync the old phone so that the new one can be sync'ed so that all emails, apps will stay in tact?

[RightThurr]

if i had a hardware upgrade with a 2 year contract around a year ago... is it possible to get the iphone from them by just extending the contract for a year?

and is it possible to switch over to rogers and get the iphone with contract and not have to pay cancellation fee to fido?

[Gmas]

if i had a hardware upgrade with a 2 year contract around a year ago... is it possible to get the iphone from them by just extending the contract for a year?

and is it possible to switch over to rogers and get the iphone with contract and not have to pay cancellation fee to fido?
You'll probably have to extend your contract by another 3 years to get an iPhone at the lowest rate. You won't be able to just add a year and get the iPhone since you've already received an upgrade for those first two years.

[mofoman69us]

How does one replace an iphone that is broken within the first year? Through Fido or an Apple store? And does anyone have tips on how to sync the old phone so that the new one can be sync'ed so that all emails, apps will stay in tact?

definitely have to go through apple. They are the hardware manufacturer; therefore, they will have to do any fixes to it. If you are looking to buy a new phone, then either fido or apple will work.

As to keeping your apps in tact, make sure your phone is synced to iTunes. This includes apps, contacts, music, etc. But the first two are the most important.

Now, when you get your new phone, you simply sync your new phone using your old phone's back up from iTunes.

[mofoman69us]

if i had a hardware upgrade with a 2 year contract around a year ago... is it possible to get the iphone from them by just extending the contract for a year?

and is it possible to switch over to rogers and get the iphone with contract and not have to pay cancellation fee to fido?

Definitely cannot get the iPhone by extending one year. They will at best make you a brand new three year contract from the date of purchase of your new phone. Or you can just buy the phone outright for $699/$799 depending on size. You can use you fido dollars to help pay for the handset. And if you are a previous 3g owner, they will give an extra $100 off (only if you are buying outright)

Now, you do have the option of going to Rogers to start a new contract, but paying cancellation fees is almost garunteed. The amout undoubtedly varies from person to person. You can also try your way with a Fido CSR, and see if they can work out some retention bc you are planning to leave their service.

[divo888]

Called Fido again today and was offered:

$40-700 minutes, Unlimited Evenings/weekends starts at 7pm, unlimited Fido-Fido-Rogers calls, No SAF.
$15 - 150 mb Data
$10 - VM, 2500 Text, Call Display.
-$5 credit

Total= $60+Taxes.

I usually average about 600-700 mins/month.

Trying to get me out of "Unlimited City Fido" Plan. The above will be a 3 year agreement and $299 for the Iphone 3gs-32g. Told the CSR I will think about it as I have till March 2010.

I think the deal is not so hot as I can get the New CityFido for $45 and have 2000 minutes anytime!

Finally, I waited for Fido to call me back, they now offer me to renew my old City Fido (grandfathered contract ends 22 Mar 2010) for 3 years under the same price of $40/mo, instead of getting a $6.95/mo SAF credit as before, I will get $7 regular credit for the next 3 years. And of course $15/mo for the 150mb data plan.

That is exactly what I wanted from the beginning, I just wanted to pay the $15/mo more a month to get the Iphone 3Gs($299) and MUST keep my City Fido Plan. The only thing the rep reminded me is the $7 credit is NOT for the SAF credit like before, so after 3 years, if I renew my City Fido, I may have to pay the $40 + $6.95. He said most likely by that time, they will continue to give the credit or I can negotiate other deals anyways.

I went to the Apple Store to get the Iphone right away and the Apple store Staff are the greatest! 2 guys served me with excellent service and they can also applied the Fido Dollars towards the purchase of the Iphone. Of course I didn't have to pay anything at the store as everything will be on my Fido Account. From my past experiences, I am sure I will get my next statement with mistakes on it and I will probably have to call in to straighten it out. Make sure when you talk to the Fido rep, get the Interaction # from them as they call it.

Prior to the Apple store, I went to a Wireless wave and a Fido outlet, the Wireless Wave guy told me they could not do it because it is a hardware upgrade, the Fido outlet were out of stock on the 3GS Black 32G. But I can tell you, the service I received at the Apple Store was just "EXCELLENT" in comparison to the prior 2 stores!

BTW, the Apple store was at Oakridge Mall, Vancouver, the 2 guys that served me was Will and John! Great Jobs!

[CSR]

... Great Jobs!


:lol:

[SergesPlace]

Hey gang,

Is this deal any good? (2 year agreement pending)

250 daytime minutes
Unlimited evenings & weekends after 5pm
1000mins Fido2Fido/Rogers
Unlimited incoming calls
CID,VM + 2500 Texts
The 1st 3 months is free
Sony Ericsson T715A Phone for $23 Fido Dollars

$27.50 + TX = $31.08

[mikedavid00]

I CAN CONFIRM IT DOES MATTER WHO YOU GET ON THE OTHER END SO KEEP TRYING. DO NOT BOTHER WITH AFTER HOURS PEOPLE.

Also, they CAN offer you Fido to Rogers, Fido to Bell, etc. Just pick what is best for you.

Fido dollars got a new New 32gig iPhone 3GS (white)

$17.50 base plan price (200 weekday mins, unlimited eve& weekends starting at 5pm) (she said phone will definatly be in by December 24th - (yeah right)). They will mail it to us.
$10 free incoming calls
$10 group (call display, voicemail, 2500 text messages)
$25 data plan 500mb
FREE 1000 min of long distance evenings and weekends starting at 5pm. for the term of the 3 year plan.

$62.50 (not incl. taxes. she said there's no more system access fee)

[lkh5650]

Help me out guys.
I just talked to the retention (if its right place, i called *611, 2, 4, told the guy i wanna cancel my fido, but he didn't transfer me or anything -_- i kept talking to him)

I told him I want to get an iphone and a better voice plan.
He said it would be 699 since I am not paying SAF (since last yr i think, cuz i changed the plan but not with retention! how stupid I am)
So i asked him, what if i sign up for a 3yr contract, data plan etcs
and then he said he would give me about 400 dollars discount (with my fido dollars ~100) so the phone would be 699+ tax - 400 = 380
I told him that it is ridiculous that I pay so much with my fido dollars and the new customers with 3 yr contract can get their phone for less than 230 (after tax)

and he wouldn't do ****.
and he told me that i need to sign up for the 35dollar voice plan in order to get that discount. but he will give me 10 dollar credit for it for 12 months and free early evening and weekends for 6 months

I told him that I like that he is trying to help me but this is not what I am looking for. Told him i will think about it. He said he will leave a note on my account about this deal so that if i call back, the rep who sees this can give me the deal (which i dont like at all!!!)

Anyway, did i even talk to the retention guy? his accent gave me impression that he is indian. I asked him what department am i talking to? he said customer relation, retention department

So basically, with 3 yr contract + data plan i get iphone for
380 after tax
35 plan - 350min day unlim evening &weekends, unlim texts
-10 credit for 1 yr
free early evening (5pm) for 6months.

I am looking for a cheap plan that doesn't have to have lots of day time minutes.
I honestly need like 100 min + unlim or 1000min weekends, + unlim incoming call + 2500texts + caller id

do not need f2f, f2r, ld min

How do i talk to this people? i mean i see u guys geting plans 17.50 for 200 min unlim evening and weekends?
I was trying to be very nice and polite but the guy was just being an a**

help me out guys!

[mofoman69us]

Hey gang,

Is this deal any good? (2 year agreement pending)

250 daytime minutes
Unlimited evenings & weekends after 5pm
1000mins Fido2Fido/Rogers
Unlimited incoming calls
CID,VM + 2500 Texts
The 1st 3 months is free
Sony Ericsson T715A Phone for $23 Fido Dollars

$27.50 + TX = $31.08

Seems like a pretty solid plan. Especially because it's only a 2 year contract. I'd say try getting an iPhone out of the contract pending your negotiation skills. However, they will require a 3 yr contracts, and it'll be difficult to get it without data, but definitely doable.

[mofoman69us]

I CAN CONFIRM IT DOES MATTER WHO YOU GET ON THE OTHER END SO KEEP TRYING. DO NOT BOTHER WITH AFTER HOURS PEOPLE.

Also, they CAN offer you Fido to Rogers, Fido to Bell, etc. Just pick what is best for you.

Fido dollars got a new New 32gig iPhone 3GS (white)

$17.50 base plan price (200 weekday mins, unlimited eve& weekends starting at 5pm) (she said phone will definatly be in by December 24th - (yeah right)). They will mail it to us.
$10 free incoming calls
$10 group (call display, voicemail, 2500 text messages)
$25 data plan 500mb
FREE 1000 min of long distance evenings and weekends starting at 5pm. for the term of the 3 year plan.

$62.50 (not incl. taxes. she said there's no more system access fee)

I'm sorry, but what's so special about this?
This seems pretty basic.

Yes, you get the early evenings at 5pm rather than 7pm.
And you get the free 1000 long d, but they give this out like water if you ask. Unless you have a $10 credit on your account (ie. if you cancel this option, you get $10 less on your monthly statement)

If you haven't agreed yet, i'd threaten to go to another provider.

[mofoman69us]

Help me out guys.
I just talked to the retention (if its right place, i called *611, 2, 4, told the guy i wanna cancel my fido, but he didn't transfer me or anything -_- i kept talking to him)

I told him I want to get an iphone and a better voice plan.
He said it would be 699 since I am not paying SAF (since last yr i think, cuz i changed the plan but not with retention! how stupid I am)
So i asked him, what if i sign up for a 3yr contract, data plan etcs
and then he said he would give me about 400 dollars discount (with my fido dollars ~100) so the phone would be 699+ tax - 400 = 380
I told him that it is ridiculous that I pay so much with my fido dollars and the new customers with 3 yr contract can get their phone for less than 230 (after tax)

and he wouldn't do ****.
and he told me that i need to sign up for the 35dollar voice plan in order to get that discount. but he will give me 10 dollar credit for it for 12 months and free early evening and weekends for 6 months

I told him that I like that he is trying to help me but this is not what I am looking for. Told him i will think about it. He said he will leave a note on my account about this deal so that if i call back, the rep who sees this can give me the deal (which i dont like at all!!!)

Anyway, did i even talk to the retention guy? his accent gave me impression that he is indian. I asked him what department am i talking to? he said customer relation, retention department

So basically, with 3 yr contract + data plan i get iphone for
380 after tax
35 plan - 350min day unlim evening &weekends, unlim texts
-10 credit for 1 yr
free early evening (5pm) for 6months.

I am looking for a cheap plan that doesn't have to have lots of day time minutes.
I honestly need like 100 min + unlim or 1000min weekends, + unlim incoming call + 2500texts + caller id

do not need f2f, f2r, ld min

How do i talk to this people? i mean i see u guys geting plans 17.50 for 200 min unlim evening and weekends?
I was trying to be very nice and polite but the guy was just being an a**

help me out guys!

Yeah, the plan they are offering you is garbage.
Tell them you're looking for the EPP, which is the $17.50 plan or tell me the amount of minutes you are looking for and they are usually very helpful.

If you find that when you call the retention department and you're speaking to someone who is confused or is not giving you a great deal, don't be afraid to ask for the manager. OR just hang up and trying again.

Sadly, these retention plans are a combination of luck, persuasion and research on what's available in the market. Also, if you have been with Fido for a while, you can generally use that to your advantage in some form of bargaining

[Cryptic_Soul]

Help me out guys.
I just talked to the retention (if its right place, i called *611, 2, 4, told the guy i wanna cancel my fido, but he didn't transfer me or anything -_- i kept talking to him)

I told him I want to get an iphone and a better voice plan.
He said it would be 699 since I am not paying SAF (since last yr i think, cuz i changed the plan but not with retention! how stupid I am)
So i asked him, what if i sign up for a 3yr contract, data plan etcs
and then he said he would give me about 400 dollars discount (with my fido dollars ~100) so the phone would be 699+ tax - 400 = 380
I told him that it is ridiculous that I pay so much with my fido dollars and the new customers with 3 yr contract can get their phone for less than 230 (after tax)

and he wouldn't do ****.
and he told me that i need to sign up for the 35dollar voice plan in order to get that discount. but he will give me 10 dollar credit for it for 12 months and free early evening and weekends for 6 months

I told him that I like that he is trying to help me but this is not what I am looking for. Told him i will think about it. He said he will leave a note on my account about this deal so that if i call back, the rep who sees this can give me the deal (which i dont like at all!!!)

Anyway, did i even talk to the retention guy? his accent gave me impression that he is indian. I asked him what department am i talking to? he said customer relation, retention department

So basically, with 3 yr contract + data plan i get iphone for
380 after tax
35 plan - 350min day unlim evening &weekends, unlim texts
-10 credit for 1 yr
free early evening (5pm) for 6months.

I am looking for a cheap plan that doesn't have to have lots of day time minutes.
I honestly need like 100 min + unlim or 1000min weekends, + unlim incoming call + 2500texts + caller id

do not need f2f, f2r, ld min

How do i talk to this people? i mean i see u guys geting plans 17.50 for 200 min unlim evening and weekends?
I was trying to be very nice and polite but the guy was just being an a**

help me out guys!

This has been discussed before if you have a plan without SAF (the ones on the wedsite) you cannot get a retention plan, the best you can do is get that 35 dollar plan and try to push for the 10 dollar credit for the duration of the contract

[sintox]

Hi Retention Prep helpers,

I already have an unlocked GSM phone.

I am about to call Fido, either to terminate my service (contract off for months now. Been with them many many years, 6-8 years) and switch to prepaid with another GSM, or to have the cheapest plan Fido can offer for a loyal customer.

I've searched this thread and I found "cheapest data plan" as in this post:
http://www.redflagdeals.com/forums/fido-retention-plans-376936/post9727899/?highlight=cheapest+plan#post9727899

But how about the cheapest plan, could someone with kindest-heart please give me a quick list of the total final cost including tax and the things that I will mention in the phone-talk to the Rep to make sure it's not hidden charge.

Basically, I just want a minimum (around $22/month or less, including tax, if that's possible), and for a shortest contract (maybe 1-2 year) without upsetting the Rep.

These are options that would be perfect but negotiable:
- Phone display.
- That's it :) I guess.
In some months, I maybe use my phone for 1 hour/month, in other months, I could use it for several hours/month.


I already have an eye on a Petro-Canada prepaid, which I intend to fill up with $25 every 4 month (120days), so in a year, that would be $25 x 3 = $75. So it's about $7/month in average.

[Inno]

This has been discussed before if you have a plan without SAF (the ones on the wedsite) you cannot get a retention plan, the best you can do is get that 35 dollar plan and try to push for the 10 dollar credit for the duration of the contract

But what if you have an old Retention plan, without SAF, and it is coming up for renewal. Are you saying you cannot get a Retention deal, only a plan off the site???

[mofoman69us]

Hi Retention Prep helpers,

I already have an unlocked GSM phone.

I am about to call Fido, either to terminate my service (contract off for months now. Been with them many many years, 6-8 years) and switch to prepaid with another GSM, or to have the cheapest plan Fido can offer for a loyal customer.

I've searched this thread and I found "cheapest data plan" as in this post:
http://www.redflagdeals.com/forums/fido-retention-plans-376936/post9727899/?highlight=cheapest+plan#post9727899

But how about the cheapest plan, could someone with kindest-heart please give me a quick list of the total final cost including tax and the things that I will mention in the phone-talk to the Rep to make sure it's not hidden charge.

Basically, I just want a minimum (around $22/month or less, including tax, if that's possible), and for a shortest contract (maybe 1-2 year) without upsetting the Rep.

These are options that would be perfect but negotiable:
- Phone display.
- That's it :) I guess.
In some months, I maybe use my phone for 1 hour/month, in other months, I could use it for several hours/month.


I already have an eye on a Petro-Canada prepaid, which I intend to fill up with $25 every 4 month (120days), so in a year, that would be $25 x 3 = $75. So it's about $7/month in average.

Just stick to prepaid. Your usage is incredibly low to bother with a monthly.
There smallest bare minimum package is $15/month.
You can check it out on their site.

Ps. Please use normal sized font.

[lkh5650]

This has been discussed before if you have a plan without SAF (the ones on the wedsite) you cannot get a retention plan, the best you can do is get that 35 dollar plan and try to push for the 10 dollar credit for the duration of the contract

that just sounds so unfair
Does that mean the customers who are not paying SAF with their plan WONT even be able to get a retention plan and wont even get a phone upgrade?

thats just too much

i think i should seriously just switch into telus or something when they get iphone

[Sergio]

I just called Fido tongiht, and they just give me 2*30$=60$ credit. The LG Neon was selling for 65$ for 2 year, and today price is 35$ for 2 year plan.

My plan only ends in March 2011, and was able to get 2 LG Neon for 125 - 60 (credit), 65$. So that is 32$ for each phone, and still keep my old plan - yeah baby.


...
Oh yeah, Fido redemption folks were nice enough to offer me 2 new phones (LG Neon) for 125 (62.50 each), without any renewal or extension to my existing contract. My contract expires only in March 2010. I complained about the qwerty phone options available by fido is very limitted therefore penalizing users that need a full kb. The LG NEON, is not my favorite, and is my backup phone till september. My Nokia E62 (full kb), is about to die anyday. I'm starting to enjoy this LG Neon phone for price.

Let me know what you guys think?...

[Sergio]

Guys, be ready for Fido to release new phones. I hear they willl finally get blackberry with full keyboard.

If they get it before my 15d trial of LG Neon, I will return phones back and ask them to sell me a new blackberry phone at same price like a new 2 year plan.

Ciao...
Sergio

[SergesPlace]

Seems like a pretty solid plan. Especially because it's only a 2 year contract. I'd say try getting an iPhone out of the contract pending your negotiation skills. However, they will require a 3 yr contracts, and it'll be difficult to get it without data, but definitely doable.

I really wouldn't mind having an iPhone but i don't care about having a data plan. I'll call them back and see what the next Rep has to offer.

[lkh5650]

how often should i call the retention?
I wanna make a call again today ugh

Do you guys call the retention numb directly or from *611?
if from 611, what #s do u press in order to get there?

[Cryptic_Soul]

But what if you have an old Retention plan, without SAF, and it is coming up for renewal. Are you saying you cannot get a Retention deal, only a plan off the site???

from what i read on RFD and howardforums its only the "garden plans" (plans on the website) that are not eligible for retention.

[mofoman69us]

how often should i call the retention?
I wanna make a call again today ugh

Do you guys call the retention numb directly or from *611?
if from 611, what #s do u press in order to get there?

I havent called retention in a while.
But generally I call 611 from my phone get in touch with a representative, and tell them I want to cancel my plan. They will say some crap about being sorry and if there is anything they can do, which is when they will transfer you to a customer relations rep (someone in the retention dept). If they dont do this when you tell them that you want to cancel, you can just ask to speak to someone in customer relations if they want to keep your business.

[bowmah]

definitely have to go through apple. They are the hardware manufacturer; therefore, they will have to do any fixes to it. If you are looking to buy a new phone, then either fido or apple will work.

As to keeping your apps in tact, make sure your phone is synced to iTunes. This includes apps, contacts, music, etc. But the first two are the most important.

Now, when you get your new phone, you simply sync your new phone using your old phone's back up from iTunes.

ok, will go through apple. I can sync'ed everything with itunes except for the photos taken by the phone itself. Those I have to manually copy over. Is there a way to automate this backup during the normal sync?

Also, the issue is only 1 speaker is working for music and voice calls (when on speaker phone). This should be covered during the first year of manufacturer's warranty right? I will get a new and not refurbished iphone 3G?

[vieboi]

Hi guys,

Just a bit off topic. I'm going to call in to renew my contract, and get an Iphone 3GS. And I'm going to pickup the phone from Apple store or Bestbuy.

The thing is I want to unlock the phone so I can use it in other countries. I hear that we can't unlock Iphone 3GS that has newer baseband firmware at this moment... Not so sure about what it means. So someone suggested me to pickup the phone in store and look for the one with older baseband firmware.
But I don't know what exactly I need to look for when I'm in store. Which version? Does it say "baseband" firmware version out side of the box?

[divo888]

I really wouldn't mind having an iPhone but i don't care about having a data plan. I'll call them back and see what the next Rep has to offer.

You can get the Unadvertised $15/mo, 150MB Data plan, they will tell you it is for the Blackberry, blah blah blah...

Or you can just pay $200 extra without a data plan..maybe cheaper at $15/mo x 36 mos = $540 plus taxes.

Good Luck.

[dc4]

Hi guys,

Just a bit off topic. I'm going to call in to renew my contract, and get an Iphone 3GS. And I'm going to pickup the phone from Apple store or Bestbuy.

The thing is I want to unlock the phone so I can use it in other countries. I hear that we can't unlock Iphone 3GS that has newer baseband firmware at this moment... Not so sure about what it means. So someone suggested me to pickup the phone in store and look for the one with older baseband firmware.
But I don't know what exactly I need to look for when I'm in store. Which version? Does it say "baseband" firmware version out side of the box?

I ordered my 16GB 3GS on Sunday and got it on Tuesday, I was able to jb and unlock without any issues.

[lkh5650]

If you're on a garden plan, you have to go through two tiers to get to the retention plans. Basically if u want to cancel your garden plan they'll offer you an old fido plan prior to the new company structure, then if u want to cancel again ur eligible for "the good stuff". Go check on Hofo. There's a reason for the garden plan lol, you're not in the house yet.

could anyone tell me about this?

i am now on garden plan (changed it last yr or something) but i hate it cuz my contract is over and up for renewer and i cant get a deal at all!
i would like to know if i can go back to my old plan where i pay saf :( (I have signed a 3 yr contract in 06 september, and now off the contract)

[Cryptic_Soul]

could anyone tell me about this?

i am now on garden plan (changed it last yr or something) but i hate it cuz my contract is over and up for renewer and i cant get a deal at all!
i would like to know if i can go back to my old plan where i pay saf :( (I have signed a 3 yr contract in 06 september, and now off the contract)

according to howardforums there are "loyalty plans" if you ask for it, but its not as good as retention plans

[Flash Jordan]

according to howardforums there are "loyalty plans" if you ask for it, but its not as good as retention plans

I think I'll give this a try this weekend.. either that or see if I can get the $10 credit on the $35 plan.

[bmcm]

last month i renew my fido contract for another 3 year,
and get a iphone, today i check my account,
I got bonus $50 fido dollar...
does fido give every client 50 fido dollar
for renew iphone???

[bmcm]

value pack includes call display, voice mail, 2500 text,
does it also include who called?

[kevinbao]

last month i renew my fido contract for another 3 year,
and get a iphone, today i check my account,
I got bonus $50 fido dollar...
does fido give every client 50 fido dollar
for renew iphone???

renew contract for 2 years u get 30 fido dollars and for 3 years u get 50

[mofoman69us]

ok, will go through apple. I can sync'ed everything with itunes except for the photos taken by the phone itself. Those I have to manually copy over. Is there a way to automate this backup during the normal sync?

Also, the issue is only 1 speaker is working for music and voice calls (when on speaker phone). This should be covered during the first year of manufacturer's warranty right? I will get a new and not refurbished iphone 3G?

Hahah, it is not covered simply because there is only one speaker on the bottom of the phone.

The left grill is the speaker, where the right one is a mic.

[vieboi]

renew contract for 2 years u get 30 fido dollars and for 3 years u get 50

Is that bonus automatically added to your account or you have to ask for it? How does it work? I'm going to renew a 3 year contract.
Here is the best I can get from them:
$17.50 Killer Offer (200 minutes, unlimited after 5pm and weekend)
Call Display
No SAF + 911
Iphone 3GS 16GB - $399 without data plan
Pickup the phone in Apple or Fido store.
I guess I didn't get the best deal because I'm only with them for 3 years and I've already got the cheapest plan.

[lkh5650]

according to howardforums there are "loyalty plans" if you ask for it, but its not as good as retention plans

is loyalty plans eligible for hardware upgrade (for phones)

[bmcm]

value pack includes call display, voice mail, 2500 text,
does it also include who called?

anyone knows???

[Sergio]

Guys, I need to get 5 basic lines

200 min day time
incoming
voice msg
call display
f2r to f2r
after 5pm and free weekends free


2 executive lines

All above
400 minutes
blackberry data plan or unlimitted mobilemail
Canada Long distance - 200 min


My target is 35$ for basic and 55$ for executive.

I only want to comit 2 years. Do I have a shot??? I tried to review a few pages, and not sure if anyone was able to negotiate with a new plan, I get feeling you can call after to negotiate ?????

Thanks...
Sergio

[MALific]

Would you guys know if I don't renew on time (Like i'm due to be renew),

what happens with my contract? Does it automatically renew or stay on like it currently is etc.

I'm bored out of the phone selection of Fido ... and I don't feel like shopping for phone at the moment (I want that HTC Hd2)...

Am I missing the boat or?

[find.nicole]

Hello all!

I'm in desperate need of help here!! I am an existing fido customer. It's been 5 years now, and I've always been on the grandfathered city fido plan.

Currently I have:

$45 City Fido plan (unlimited calling)
$15 value pack {caller id, enhanced vm} (with $5 credit)
No SAF

so total a month: around $63 a month

I wanna upgrade my phone to an iphone 3GS, but i just renewed my contract in April this year for 2 years. I called fido today to see if they'll be able to upgrade my iphone but they won't let me do it until next year dec because i can only renew my phone 6 months prior to the expiry of the contract.

Is that really true? and is there a way for city fido customers to get better deals??

[Lobloco]

Hello all!

I'm in desperate need of help here!! I am an existing fido customer. It's been 5 years now, and I've always been on the grandfathered city fido plan.

Currently I have:

$45 City Fido plan (unlimited calling)
$15 value pack {caller id, enhanced vm} (with $5 credit)
No SAF

so total a month: around $63 a month

I wanna upgrade my phone to an iphone 3GS, but i just renewed my contract in April this year for 2 years. I called fido today to see if they'll be able to upgrade my iphone but they won't let me do it until next year dec because i can only renew my phone 6 months prior to the expiry of the contract.

Is that really true? and is there a way for city fido customers to get better deals??

You definitely can do better. I have Classic CF with CID/VM $45 t+ Tax, No Saf, includes $10 monthly credit.

I was offered the same plan + $20 1GB with Iphone 3GS for $199, 3 yr commitment.

KEEP Trying, it takes atleast 3 calls to find the rep that wants to be sympathetic.

Good Luck

[beripari]

Would you guys know if I don't renew on time (Like i'm due to be renew),

what happens with my contract? Does it automatically renew or stay on like it currently is etc.

I'm bored out of the phone selection of Fido ... and I don't feel like shopping for phone at the moment (I want that HTC Hd2)...

Am I missing the boat or?

If you don't renew, it goes to "regular" price per month with no contract. You can call & negotiate a contract anytime afterwards, 1 week, 1 month, 6 months, etc. After a few months of paying a ridiculous price, you'll probably call to see what type of better deal you can get.

[5abi]

You definitely can do better. I have Classic CF with CID/VM $45 t+ Tax, No Saf, includes $10 monthly credit.

I was offered the same plan + $20 1GB with Iphone 3GS for $199, 3 yr commitment.

KEEP Trying, it takes atleast 3 calls to find the rep that wants to be sympathetic.

Good Luck

i thought if u want hup on cityfido without saf u have to start paying saf?

[divo888]

i thought if u want hup on cityfido without saf u have to start paying saf?

I did that with my CityFido and lost the $6.95 credit for SAF, but the rep gave me $7 credit(not SAF credit) instead for the next 3 years.

[crazyqqq]

talk with Fido, the plan sucks

200 Daytime
unlimited incoming
1000 F2F
2500 text message
500 data plan
C/D, VM

65-10.00 credit + tax = 62

[Cryptic_Soul]

talk with Fido, the plan sucks

200 Daytime
unlimited incoming
1000 F2F
2500 text message
500 data plan
C/D, VM

65-10.00 credit + tax = 62
breakdown:

200 Daytime
1000 F2F
2500 text message
C/D, VM
$25

unlimited incoming
$10

500 data
$25

$65 -$10=55 + tax

thats a pretty good plan, cant get it anywhere else if you dont need unlimited incoming take it out and save $10

[crazyqqq]

it seems everyone is getting the killer plan and has at least $15 credit.... I am going to try on Monday again. Hopefully I can get another $10 credit.

[theforiegner]

cutting the crap here...

what is their retention number? I can't seem to find it.
Must I go through their tedious menu each time just to get to a CSR and then get them to transfer me to retentions?

i tried one number (1-866-279-3436) that bypassed the menu but the person who picked up said they were just part of the CSR department so i'm not sure.

what have people been trying?

[sintox]

what is their retention number? I can't seem to find it.
Must I go through their tedious menu each time just to get to a CSR and then get them to transfer me to retentions?
i tried one number (1-866-279-3436) that bypassed the menu but the person who picked up said they were just part of the CSR department so i'm not sure.


Me too please.

On another note, might I ask if somebody knows.

Suppose I call and I cannot get a deal that is appealing, I will cancel. Then is it better to cancel right away or it's better to wait till I get a phone-number transfer from a prepaid-provider that I will buy a new phone from ?

[magic18]

i've been with fido for 5 years....

i currently have this plan:

25$ --- 150min, Unlimited evening starting at 7pm
11$ --- Caller ID, voice mail, 150 txt msg
7$ --- SAF
-10$ --- credit

33$ plus tax...

i will be renewing my contract for another 2 years... and i want to get

25$ --- 200min, unl. evening starting at 5pm
11$ --- Caller Id, voice mail, 150 txt msg
-10$ credit
no SAF

26$ plus tax...

Is that possible??

[Cryptic_Soul]

i've been with fido for 5 years....

i currently have this plan:

25$ --- 150min, Unlimited evening starting at 7pm
11$ --- Caller ID, voice mail, 150 txt msg
7$ --- SAF
-10$ --- credit

33$ plus tax...

i will be renewing my contract for another 2 years... and i want to get

25$ --- 200min, unl. evening starting at 5pm
11$ --- Caller Id, voice mail, 150 txt msg
-10$ credit
no SAF

26$ plus tax...

Is that possible??

it is possible if they still have that killer EEP plan
200 mins
unl. evening starting at 5pm
17.50
get the retention value pack
CD, VM, 2500 text
$10

-10 Credit

only problem is i've been reading that fido and rogers have been stingy and have been cutting down on giving credits

[theforiegner]

So i just signed another 3 years for iphone 3gs 16g
$17.50 - 200 min, unlim e/we at 5
$10 - CID, VM, 2500 text
$15 - 150 mb
no SAF, no 911
total is 42.50 before tax

i called normal customer service saying i want to cancel my current plan (the killer EEP plan at 17.50 and since i wasn't the primary holder of the account, they couldn't cancel anyways in case they called my bluff) and i said their nonsmartphones are horrible and if i get the iphone data is too expensive and i mentioned the 150 mb and he looked it up and said it was the best he could do and that he was already giving me a huge favor. Ended with him leaving a note on my account.
Called retentions? (1866-273-3436) 2 hours later and she said it was the current offer from the first CSR was a really good plan and asked why i didn't want it. I said i wanted the CID, voicemail, 2500 text for 10 dollars (first rep offered CID, VM and 150text for $11) so she hooked me up with that. Tried to get a $5 dollar credit but didn't work and she was already super nice so I didn't want to be pushy. $50 fido dollars were added to my account as well (standard i think).
Turns out, I'll get the phone in a week and then I have 15 days or 30 minutes of talk as part of customer satisfaction guarantee before the contract is permanent.
I plan to call back during those 15 days asking for the procedure to return the iphone and complain about something insignificant and try to get that $5 dollar credit.

FYI, there are no catches further down the road behind not paying SAF since there was the issue of people switching to plans that didn't include SAF and trying to renew their contract and getting an iphone at a discounted price.