Fido - Retention Plans

[Lille]

im a noob, so do you call fido and say yu want a retention plan? right now im with fido for about 2yrs. i want a new plan and phone as well how do i go about getting what i want?

[Inno]

im a noob, so do you call fido and say yu want a retention plan? right now im with fido for about 2yrs. i want a new plan and phone as well how do i go about getting what i want?



Read this thread, all your questions have already been answered! It's only 266 pages!:cheesygri

[MegaCreation]

Read this thread, all your questions have already been answered! It's only 266 pages!:cheesygri

Ha ha! :D

Oh, and +1.

[MegaCreation]

Fido has shot themselves in the foot.

They made me a few offers which were recorded in my account (see the last few pages of this thread if you are interested). The problem arose when I finally decided to go ahead and renew with them and instead of hearing something like "Oh, yes, I can go ahead and apply those offers to your account", I heard things that sounded much more like "Oh, is that what that rep told you? Well, they were wrong. Our policy has changed. We can't offer you what they said. You also have to have a data plan for 3 years. You have to sign contracts. etc."

They flat out changed everything that they had promised me previously and now it's at the point where one of Fido's good and long-lasting customers is trimming down from having 2 lines @ $80 per month to having only one line @ $17.50 per month. And even that might not last long if I can find a good deal elsewhere. I'm sick of the morons at Fido who change everything all the time and try to spring things like contracts and additional fees on you once they think they've retained you.

Shame on you, Fido.

Oh well, your (quite considerable) loss.

Also, is it just me, or does Fido often make billing "mistakes" where they overcharge you for seemingly random reasons?

Ironic that, wanting to make more money off me, Fido managed to piss me off to the point where all I wanted to do was cancel one line and significantly downsize the other...

[P1x44r]

Also, is it just me, or does Fido often make billing "mistakes" where they overcharge you for seemingly random reasons?

I've been a Fido customer for 5 years now and haven't seen one error on my bills yet.

[deal_with_singh]

Just got off the phone with a nice Fido CSR yesterday - this must be the 5th CSR I talked to in the past month. Here is what I got:

200 anytime minutes
Evenings and weekends after 5PM
No SAF and 911
Visual voice mail + call display + 2500 text messages (grand father value pack)
Unlimited Incoming
$20 monthly credit
--------------------------
Total Monthly before tax: $22.50

I thought this is a very good deal.

I personally consider this a very good deal

[yusof333]

Did you have to agree to a contract?

Signed a 3 year contract, could have sign a 2 year contract but I went for the iPhone

[MegaCreation]

Signed a 3 year contract, could have sign a 2 year contract but I went for the iPhone

How much did you pay for the iPhone?
Did they allow you to use Fido-dollars towards its purchase?
Did you have to agree to have a data plan for the duration of the 3-year contract?

[guardianflash]

How much did you pay for the iPhone?
Did they allow you to use Fido-dollars towards its purchase?
Did you have to agree to have a data plan for the duration of the 3-year contract?

On their website it stats that you can only use Fido dollars toward iPhone if you subscribe to a data plan. Data plan is optional, you can sign a 3 year contract and get iPhone for $249. If you get a data plan then you get the iPhone for $199 on a 3 year contract.

Fido is selling refreshed iPhones. Refreshed iPhones are iPhones that people returned within 15 days of purchase. Don't mistake these as old used phones. They are like new used by someone once or twice. You also get 1 year warranty. Refreshed iPhone is only 8gb $149 with a 3 year contract.

[Inno]

On their website it stats that you can only use Fido dollars toward iPhone if you subscribe to a data plan. Data plan is optional, you can sign a 3 year contract and get iPhone for $249. If you get a data plan then you get the iPhone for $199 on a 3 year contract.

Fido is selling refreshed iPhones. Refreshed iPhones are iPhones that people returned within 15 days of purchase. Don't mistake these as old used phones. They are like new used by someone once or twice. You also get 1 year warranty. Refreshed iPhone is only 8gb $149 with a 3 year contract.

I am one year into a 3 year contract, on a $20 per month Retention plan. Any chance I could get an iPhone for the prices above if I agree to start a 3 year contract now? I.e. extend my current contract by one year? I got a Samsung via HUP one year ago.

[sipjd64]

hey everyone, im tired of my old phone that ive been having for 8 months, i now want to switch it for the LG neon since i text alot, what can i tell them to make them switch my phone for free ? or pay a little fee?

thanks

[Narci]

hey everyone, im tired of my old phone that ive been having for 8 months, i now want to switch it for the LG neon since i text alot, what can i tell them to make them switch my phone for free ? or pay a little fee?

thanks

They won't give you a free phone. Since your only 8 months in, I think your best bet is to use FIDO dollars (if you have alot) or just go on craigslist and buy the Neon.

[MegaCreation]

On their website it stats that you can only use Fido dollars toward iPhone if you subscribe to a data plan. Data plan is optional, you can sign a 3 year contract and get iPhone for $249. If you get a data plan then you get the iPhone for $199 on a 3 year contract.

Fido is selling refreshed iPhones. Refreshed iPhones are iPhones that people returned within 15 days of purchase. Don't mistake these as old used phones. They are like new used by someone once or twice. You also get 1 year warranty. Refreshed iPhone is only 8gb $149 with a 3 year contract.

Actually you get 6 months warranty on the refreshed iPhones.

Also, I am fully aware of what the Fido website says. This thread doesn't exactly talk about plans that are advertised on their website and available to the general public...

[arjun]

2 yr
150 daytime
unlmted eve wkends 7pm
unlimited f2f/rog
unlmted incom.
cd/vm/2500txt
25+tax.

[SweetGurl]

Fido has shot themselves in the foot.



They flat out changed everything that they had promised me previously and now it's at the point where one of Fido's good and long-lasting customers is trimming down from having 2 lines @ $80 per month to having only one line @ $17.50 per month. And even that might not last long if I can find a good deal elsewhere. I'm sick of the morons at Fido who change everything all the time and try to spring things like contracts and additional fees on you once they think they've retained you.

Shame on you, Fido.

Oh well, your (quite considerable) loss....

I had a similar experience where I got my iphone and within 10 days recieved a SMS you have used 145 of the 200 min....i was like wtf...I have always had free incoming with fido since last 3 years. All I did recently was renegotiated to upgrade to iphone, remove SAF + get free sms like others here. ..

As always some new chic at customer relations wont budge from what i was previously offered....they have recording of the calls ..but wont let me listen to it..just said it was never mentioned ....in the end the talk sounded like they do a favour on you and offer $5 discount, a month free etc... and to be honest its gets to a point where soemone is proving you as a liar/wrong .....its sad that customer relations doesnt even last 10 min at times....... Never expected that from Fido :(

MORALE of the Story: When finalising the deal do yourself a favour TAKE DOWN the name/ID of the Agent you spoke too....before you hang up ask the agent to repeat and makenote of every feature you have negotiated Also, note down the time and day whenever they repeated the list to you (to reference their recordings). It will come in handy when you recieve a new bill.

[guardianflash]

Actually you get 6 months warranty on the refreshed iPhones.

Also, I am fully aware of what the Fido website says. This thread doesn't exactly talk about plans that are advertised on their website and available to the general public...

actually they extended to 1 year. Used to be 6 months few months ago.

[guardianflash]

hey everyone, im tired of my old phone that ive been having for 8 months, i now want to switch it for the LG neon since i text alot, what can i tell them to make them switch my phone for free ? or pay a little fee?

thanks

Same as I. I am so sick of my Razr2. Can't wait to transfer over to Rogers this Summer when the new iPhone comes out.

[guardianflash]

hey everyone, im tired of my old phone that ive been having for 8 months, i now want to switch it for the LG neon since i text alot, what can i tell them to make them switch my phone for free ? or pay a little fee?

thanks

My sister signed a 2 year contract and got the LG Neon for $50 just 3 weeks ago. 2 days ago she dropped it and now a huge crack on the screen. Fido won't replace it. Only option for her now is buy one for $150 off craiglist or get one from Fido for $175 with Fido dollars which would come down to $150 after tax. So craiglist, or use Fido dollars, both same price.

[guardianflash]

I had a similar experience where I got my iphone and within 10 days recieved a SMS you have used 145 of the 200 min....i was like wtf...I have always had free incoming with fido since last 3 years. All I did recently was renegotiated to upgrade to iphone, remove SAF + get free sms like others here. ..
.

This is what I'm afraid of. I have free call display I am afraid they might remove it if I renew plan or change plan.

[sipjd64]

My sister signed a 2 year contract and got the LG Neon for $50 just 3 weeks ago. 2 days ago she dropped it and now a huge crack on the screen. Fido won't replace it. Only option for her now is buy one for $150 off craiglist or get one from Fido for $175 with Fido dollars which would come down to $150 after tax. So craiglist, or use Fido dollars, both same price.


oh snap, she must of dropped it from a high building or something lol

[mlaumlau]

Does anyone know if I switch to prepaid would that wipeout my fido dollars?

[deal_with_singh]

I tried getting free value pack today (caller id, voicemail, 2500 text)....good news is that i got it for free....bad news is....only for 3 months :(

[lofony]

Does anyone know if I switch to prepaid would that wipeout my fido dollars?

Yes......
I switched my prepaid to monthly and signed up 3yr for an iphone redeemed by fido dollar.

However, heard that some conditions apply when you want to use your fido dollar towards iphone....

[guardianflash]

Does anyone know if I switch to prepaid would that wipeout my fido dollars?

You will not lose your Fido dollars.

Yes......
I switched my prepaid to monthly and signed up 3yr for an iphone redeemed by fido dollar.

However, heard that some conditions apply when you want to use your fido dollar towards iphone....

You have to get a data plan in order to use Fido dollars toward an iPhone.

[cortez]

Same as I. I am so sick of my Razr2. Can't wait to transfer over to Rogers this Summer when the new iPhone comes out.

You dont like the Razr2??

[guardianflash]

You dont like the Razr2??

I don't like anymore. I don't know why. I'm thinking of selling it for $120, dono if anyone would buy it.

[magic18]

I have been with fido for almost 6 years. I'm on a 3 year contract until august 2010.

150 + Unl.E/WE + Unl. Incoming 25.00
Credit: Monthly credit of $10 -10.00
Value Pack (cid/vm/125msg) 11.00
9-1-1 Emergency Access Fee 0.50
System access fee 6.95
Total before taxes: $33.45
Total for Fido: $37.75

I also have a second line with fido (no contract).

100min + Unl.E/WE + Unl. txt msg 25.00
Call Display w/Name Display 6.00
Total before taxes: $31.00
Total for Fido: $34.99

my questions are the following:
Q1: can i get rid of the the SAF on the first line right now?
Q2: how can i get a better plan after my contract ends? I dont know any promotional offer from bell or rogers... how can i ask fido to match the offer from other companies?
Q3: can i ask fido to offer me the same plan on my second line?

Sorry for the long post, Thanks in advance

[MisDimantion]

I somehow got this deal, after 3 months of monthly biling, i call them up to get a better deal (threaten to cancel), so they make me sign 2 year, which i didn't mind. Got 17.50 plan (200 mins, 5 pm,) also 6 months unlim callin and after that, unlimited incoming, and the smartphone package plus a $10 credit. I ordered a phone to go along with it, went on back order, ordered another, they ****ed it up, so then after some extensive calling, I end up with that exact same plan on a monthly basis, no phone, and the unlimited local was extended by 6 weeks. Good deal, I think.

[cortez]

I don't like anymore. I don't know why. I'm thinking of selling it for $120, dono if anyone would buy it.

Well its better than pretty much any phone Fido offers now. I think you just don't like it because you want an iPhone.

[guardianflash]

Well its better than pretty much any phone Fido offers now. I think you just don't like it because you want an iPhone.

Yea I guess. Maybe I should just appreciate what I already have instead of always wanting better.

[cortez]

I somehow got this deal, after 3 months of monthly biling, i call them up to get a better deal (threaten to cancel), so they make me sign 2 year, which i didn't mind. Got 17.50 plan (200 mins, 5 pm,) also 6 months unlim callin and after that, unlimited incoming, and the smartphone package plus a $10 credit. I ordered a phone to go along with it, went on back order, ordered another, they ****ed it up, so then after some extensive calling, I end up with that exact same plan on a monthly basis, no phone, and the unlimited local was extended by 6 weeks. Good deal, I think.

So you have the 17.50 plan on a monthly basis? Nice!

[cortez]

Yea I guess. Maybe I should just appreciate what I already have instead of always wanting better.

Theres nothing wrong with wanting an iPhone:)

But honestly compare your phone to what Fido is offering now and I think you might appreciate the Razr2 a bit more.

[AeonX]

So I've been skimming this topic and little but and I'm wondering a few things

I've been with Fido for around 10 months (since July '08). I have the Fido2Fido plus plan with a 11 dollar value pack and I'm paying 54.75 after taxes and SAF.

Definitely want to get a change for my plan, and I see people getting plans that included F2F included in their retention plan (which is the deal breaker).

I'm wondering if there's a way to switch to a retention plan without signing a new contract (I still have 2 more years on my contract).

What exactly are my options? I want a plan that similar to my current plan but maybe a little bit cheaper (I could do away with F2R). Is the only way to get a plan like that is to sign a new contract?

PS. I have an iPhone which I've been using w/o a data plan up until now. Do I need to sign a 3 year contract to start one? I know with Rogers you have to but the fido site doesn't tell me anything.

[lofony]

So I've been skimming this topic and little but and I'm wondering a few things

I've been with Fido for around 10 months (since July '08). I have the Fido2Fido plus plan with a 11 dollar value pack and I'm paying 54.75 after taxes and SAF.

Definitely want to get a change for my plan, and I see people getting plans that included F2F included in their retention plan (which is the deal breaker).

I'm wondering if there's a way to switch to a retention plan without signing a new contract (I still have 2 more years on my contract).

What exactly are my options? I want a plan that similar to my current plan but maybe a little bit cheaper (I could do away with F2R). Is the only way to get a plan like that is to sign a new contract?

PS. I have an iPhone which I've been using w/o a data plan up until now. Do I need to sign a 3 year contract to start one? I know with Rogers you have to but the fido site doesn't tell me anything.

You have to talk to CSR and always depends on your luck. If CSR is nice, you may get what you want..... Heard that CSR working on weekend are easier to negotiate because greater chance to talk to green CSR who does not know too much about fido products.

At least some of my friends they got what they called royalty plans......

[pipipoopee]

At least some of my friends they got what they called royalty plans......

You mean "loyalty" right? ;)

[Inno]

You mean "loyalty" right? ;)

I think he meant royally great loyalty plans, fit for a king!!

[lofony]

I think he meant royally great loyalty plans, fit for a king!!

Hahahaha, yeah loyalty plans.... my spell mistake....

[ucool990]

Fido told me, now, all retention plans are not transferable.
If you want to take over any retention plan, your new plan should go back to normal monthly plan.
that means, you can not get any credit from Fido.
Because you are a new customer for Fido.
They don't care about your business.:(:(:evil::evil:

[bhuachua]

Ummm, I think this post should be in "Fido Retention Deals" thread.


Since there are very few fido retention deals for sale.

[seraphesy]

I know this is not the place to post a WTS, but I am leaving the country, and need someone to take over my current plan (that I negotiated with FIDO 1.5 years ago)

My current plan includes

200 anytime minutes
1000 Fido to Fido minutes
Unlimited Evening / Weekends
Value Pack (Voice Mail, Caller ID, Call Display)

For a grand total of 30.98$ a month, taxes / 911 / SAF / everything included.

I have a contract until January 18th, 2010.
After this date, you may wish to continue on if you like.
You also get 24.46$ Fido Dollars on top of that.

I am leaving the country in June, so I need someone to take over the plan and my phone number. (514) number. I am not sure if I can transfer this number to someone in BC or ON.


Email me your name, contact number, preferred time for contact, I'll get in touch.

my email : euisoo.yoo at gmail.com

Thanks,

[guardianflash]

my sister signed 2 year contract with Fido last month. Her plan really sucks.

$15
50 mins
50 text

and that's it! Any chance of Fido giving her more while maintaining $15?

[Popular]

the 17.50 plan?

[guardianflash]

the 17.50 plan?

Is the $17.50 plan still available? I heard it's no more.

[lyh_chnxm]

Is the $17.50 plan still available? I heard it's no more.

just keep calling:cheesygri
last time i phoned them and said
"Um.. I am thinking switch to rogers because they offer me *****, if you guys price match that, i may think about it."
and the rep. said "hold on, let me transfer your call to XXX"
Done!

[1stchopper]

Hey guys, just thought i would mentionned what i have;


Regular charges
Ending May 03 Fido usage
May 04 - Jun 03

200 / Unl. E/WE + F2F 25.00
Credit: Monthly credit $5 -5.00
Credit: Monthly credit $5 -5.00
Unlimited Incoming Calls 10.00
Enhanced Voice Messaging 6.00
Credit: Enh. Voice Messaging Cr. -6.00
5 p.m Early Evenings 5.00
Canada Lg Dist.: 1000 min. 10.00
Call Display w/Name Display 0.00
2,500 text messages 0.00
.............
Total before taxes: $42.89
GST(#R141217232) 2.14
PST 3.43
Total for Fido: $ 4 8.46



This is a copy paste of my bill and it suits me.

[karohe]

Is there any chance to get the second line with the same plan that I have right now?

My current plan is:
200min + Unlimited E/W + Unlimited Incoming + F2F
2500 SMS + VM + CID + Name Display

All for 28.XX after tax.

[Inno]

Is there any chance to get the second line with the same plan that I have right now?

My current plan is:
200min + Unlimited E/W + Unlimited Incoming + F2F
2500 SMS + VM + CID + Name Display

All for 28.XX after tax.

If the second line is already with Fido month-to-month or contract maybe. But I tried to get my daughter who is on pre-paid added to my Retetion plan as an additional line and they wouldn't budge at all. I.e. full price as per the Fido website or no deal. I said no deal.

[4flava]

If the second line is already with Fido month-to-month or contract maybe. But I tried to get my daughter who is on pre-paid added to my Retetion plan as an additional line and they wouldn't budge at all. I.e. full price as per the Fido website or no deal. I said no deal.

yeah, my buddy tried to add another line to the retention deal and they said no can do.

[mellow13]

is there such things as retention plan for data? Im currently on the 25 dollars 500 MB plan looking to either get 5 dollars off or upgrade to 1Gigs

[danyo]

I'm on the $17.50 EPP plan.
I'm paying an extra $11.50 for the Special Package (Caller ID, 100 Text, Voice Mail, WhoCalled).

I'm thinking about adding the $15 data plan and removing the Special Package, but will I be able to convince the rep to give me free Caller ID if I do?

[oyunyuno]

I just signed a 3-yr contract renewal yesterday with an iPhone. Here's what I have:

200 day minutes
unlimited incoming
unlimited evenings/weekends @ 7
unlimited fido to fido
call/name display/voicemail
2500 text messages
1 month free data plan

cost me $28.25 a month tax included. I also applied my Fido dollars to the iphone (the site says that I cannot apply it unless i subscribe to a data plan, which i did not). If I didn't want the unlimited incoming then it would be $20 plus tax. Great deal! I guess it depends on the CSR.

Happy shopping~

[Popular]

I just signed a 3-yr contract renewal yesterday with an iPhone. Here's what I have:

200 day minutes
unlimited incoming
unlimited evenings/weekends @ 7
unlimited fido to fido
call/name display/voicemail
2500 text messages
1 month free data plan

cost me $28.25 a month tax included. I also applied my Fido dollars to the iphone (the site says that I cannot apply it unless i subscribe to a data plan, which i did not). If I didn't want the unlimited incoming then it would be $20 plus tax. Great deal! I guess it depends on the CSR.

Happy shopping~
SEXY plan >:(

[eJay]

a question about iphone 3G from fido.

is there any way right now we can get 6G data plan instead of 500M/1G data plan, which really sucks, from fido?

[happen.stance]

I just signed a 3-yr contract renewal yesterday with an iPhone. Here's what I have:

200 day minutes
unlimited incoming
unlimited evenings/weekends @ 7
unlimited fido to fido
call/name display/voicemail
2500 text messages
1 month free data plan

cost me $28.25 a month tax included. I also applied my Fido dollars to the iphone (the site says that I cannot apply it unless i subscribe to a data plan, which i did not).

How much was your iPhone? I am trying to get a deal for around the same price but the CSR wouldn't budge. He also said that I had to choose a data plan in order to get a discount on the iPhone. Did you call the general customer service number?

[lofony]

How much was your iPhone? I am trying to get a deal for around the same price but the CSR wouldn't budge. He also said that I had to choose a data plan in order to get a discount on the iPhone. Did you call the general customer service number?

In most of case, you have to subscribe to data if you want to apply your fido dollar towards iphone purchase.

I got my without data with all my fido dollars when I switched my prepaid to monthly plan recently. The rep I first talked to told me I have to add data in order to use my fido dollar towards iphone purchase. I told her that the other rep told me that I don't need to and she put me on a hold. Few minutes later, she came back and helped me with the order by all my fido dollars.

Just give few more calls and see if any rep is helpful.

[guardianflash]

I just signed a 3-yr contract renewal yesterday with an iPhone. Here's what I have:

200 day minutes
unlimited incoming
unlimited evenings/weekends @ 7
unlimited fido to fido
call/name display/voicemail
2500 text messages
1 month free data plan

cost me $28.25 a month tax included. I also applied my Fido dollars to the iphone (the site says that I cannot apply it unless i subscribe to a data plan, which i did not). If I didn't want the unlimited incoming then it would be $20 plus tax. Great deal! I guess it depends on the CSR.

Happy shopping~

This is what I want in a few months. I won't be able to renew my contract until October. I hope to get the iPhone and similar plan as you. I am on the $20 anytime mins plan with free call display. When I renew my contract I hope to have 2500 text messages and unlimited fido to fido.

[ma678]

Push harder and you may even get 1000 Canadian LD for free by paying the same price.

I just signed a 3-yr contract renewal yesterday with an iPhone. Here's what I have:

200 day minutes
unlimited incoming
unlimited evenings/weekends @ 7
unlimited fido to fido
call/name display/voicemail
2500 text messages
1 month free data plan

cost me $28.25 a month tax included. I also applied my Fido dollars to the iphone (the site says that I cannot apply it unless i subscribe to a data plan, which i did not). If I didn't want the unlimited incoming then it would be $20 plus tax. Great deal! I guess it depends on the CSR.

Happy shopping~

[cric2085]

200 Minutes
Fido 2 Fido
Fido 2 Rogers
Evening and Weekends (5pm - 8am)
Voice mail
Caller ID
2500 Text
System Access Fee
911 Fee
Extended Fido Coverage

All for $31.42

[daregiri]

Hi Guyz,

I got the same plan as below for my 2 phones one with Iphone for 3 yr (no free data plan for 1 month) used my Fido dollars.

Thanks to you all and RFD,

Dare


I just signed a 3-yr contract renewal yesterday with an iPhone. Here's what I have:

200 day minutes
unlimited incoming
unlimited evenings/weekends @ 7
unlimited fido to fido
call/name display/voicemail
2500 text messages
1 month free data plan

cost me $28.25 a month tax included. I also applied my Fido dollars to the iphone (the site says that I cannot apply it unless i subscribe to a data plan, which i did not). If I didn't want the unlimited incoming then it would be $20 plus tax. Great deal! I guess it depends on the CSR.

[oyunyuno]

How much was your iPhone? I am trying to get a deal for around the same price but the CSR wouldn't budge. He also said that I had to choose a data plan in order to get a discount on the iPhone. Did you call the general customer service number?

I bought the iPhone for $124.xx tax included for a 'refreshed' one (used 42 fido dollars). basically, they are just phones that people return withing 15 days of trial, but decide to cancel their contract. My friend cracked her phone and took it to Apple and they just gave her a new iphone which I am probably going to do if there is anything wrong. But the refreshed phones have the same return policy and the same 2 year warranty as a new one. I don't care much about phones and $124.xx for an iPhone is really cheap. A new iphone is $249.99 plus tax for renewals.

Also, I heard the CSR say that they cannot apply any discounts anymore to iPhones. However, since I called a few months before to negotiate, it was still on my account so I could renew it with whatever I negotiated a few months ago.

As for the Fido dollars, I know that you cannot apply it unless you sign a data plan. But I guess the CRS from the retention centre didn't know that policy. Keep trying to call different people! I called about 7 CSRs to negotiate the best contract and the use my Fido dollars. It's very time consuming but you'll feel very satisfied in the end!

Happy Shopping!

[cortez]

quick question.. Can I go to walmart and buy a prepaid nokia 3500 and use my sim card in it?

[kdotc]

omg fido has refurb iphones!!? damn i just signed a 3 year contract in feb and sold the iphone..i wonder if can call in and say my phone is stolen and pay for a refurb phone

[professionaldude]

quick question.. Can I go to walmart and buy a prepaid nokia 3500 and use my sim card in it?

Yes, you can use your sim card with any unlocked phone or in your case any fido branded phone.

[xGambitx]

omg fido has refurb iphones!!? damn i just signed a 3 year contract in feb and sold the iphone..i wonder if can call in and say my phone is stolen and pay for a refurb phone

How much is the refurb iphone?

[mangoman]

well, looking 2 posts above the one you replied to, it appears to be $124.xx incl taxes on a 3-yr contract.

How much is the refurb iphone?

[guardianflash]

omg fido has refurb iphones!!? damn i just signed a 3 year contract in feb and sold the iphone..i wonder if can call in and say my phone is stolen and pay for a refurb phone

Refreshed iPhone is not Refurb iPhone. Refurb phones are broken phones or phones that were taken apart and then put it back together or fixed. Refreshed iPhones are brand new iPhones that have been returned by customers within 15 days of purchase that have been used for less than 30 mins of talk time.

[MegaCreation]

What is the current best deal on a low-priced month-to-month (ie: no contract) voice plan?

[4flava]

So I just received a text from Fido about my agreement ending soon (Nov) and that they have a great offer for me so call 411... are there any advantages of me calling in now and see what I can get or should I wait??

My current retention plan as follows:

150 daytime mins
ev/wkend free @ 7
unlimited incoming
100 text
cid
100 us/can long distance minutes
$37.xx total.

What else do you guys think I should be looking for and do you think I can get??? I didn't get a new phone last time around so I'm looking for a phone.. hopefully a new iphone when it comes out.

Thanks!!

[hussam]

So I just received a text from Fido about my agreement ending soon (Nov) and that they have a great offer for me so call 411... are there any advantages of me calling in now and see what I can get or should I wait??

My current retention plan as follows:

150 daytime mins
ev/wkend free @ 7
unlimited incoming
100 text
cid
100 us/can long distance minutes
$37.xx total.

What else do you guys think I should be looking for and do you think I can get??? I didn't get a new phone last time around so I'm looking for a phone.. hopefully a new iphone when it comes out.

Thanks!!

I got this last month if you can manage to get it

Target 25$
200 daytime
call display, voicemail
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
1gb Data Plan free for 4 month then 20$ a month for it.
Jebra bluetouth

thats with 3 yr agreemnt with Iphone

[4flava]

I got this last month if you can manage to get it

Target 25$
200 daytime
call display, voicemail
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
1gb Data Plan free for 4 month then 20$ a month for it.
Jebra bluetouth

thats with 3 yr agreemnt with Iphone

Thanks, are you allowed to take off the data plan after the 4 months??

[Inno]

I got this last month if you can manage to get it

Target 25$
200 daytime
call display, voicemail
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
1gb Data Plan free for 4 month then 20$ a month for it.
Jebra bluetouth

thats with 3 yr agreemnt with Iphone


What did you have to pay for the iPhone?

[hussam]

Thanks, are you allowed to take off the data plan after the 4 months??

Yes you could , dont ask for the price reduction first take the 4 month free data then at the fourth month call to cancel they will make you an offer and u deiced.

[hussam]

What did you have to pay for the iPhone?

130$ fido $ + 100 $ from my pocket

[4flava]

Yes you could , dont ask for the price reduction first take the 4 month free data then at the fourth month call to cancel they will make you an offer and u decied.

130$ fido $ + 100 $ from my pocket

Thanks buddy, you've been helpful.

was it an 8 gb or 16gb iphone?

[hussam]

Thanks buddy, you've been helpful.

was it an 8 gb or 16gb iphone? 16 gb black

[4flava]

16 gb black

Cool.

Any advantage of signing a new contact now??... my contact is up 5 months from now so if I sign now does it take place right away as in the remainder 5 months is cancelled and the 3 yrs renewal take place?

[hussam]

Cool.

Any advantage of signing a new contact now??... my contact is up 5 months from now so if I sign now does it take place right away as in the remainder 5 months is cancelled and the 3 yrs renewal take place?

You better wait nothing crazy yet , i think apple will release the new Iphone around July so maybe fido will get it .

[4flava]

You better wait nothing crazy yet , i think apple will release the new Iphone around July so maybe fido will get it .

yeah, I was thinking that way too.. just wait for the new iphone.

Fido has really crappy phones besides the iphone.

[danyo]

I got this last month if you can manage to get it

Target 25$
200 daytime
call display, voicemail
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
1gb Data Plan free for 4 month then 20$ a month for it.
Jebra bluetouth

thats with 3 yr agreemnt with Iphone

That is a great plan!
How did you approach the rep? End of contract with a threat to change providers?

[hussam]

That is a great plan!
How did you approach the rep? End of contract with a threat to change providers?


I looked here and i picked from each one of you the best plan
i wrote it down and i called FIDO asking to cancel my service because rogers
giving me an AMAZING deal and i told them about it lol , they tried to go close to it and i was firm i wanna cancel my service then a manager spoke to me
and gave me what i wanted.

just be firm and dont sound like negotiating with them ....

[GSC]

I got this last month if you can manage to get it

Target 25$
200 daytime
call display, voicemail
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
1gb Data Plan free for 4 month then 20$ a month for it.
Jebra bluetouth

thats with 3 yr agreemnt with Iphone

The retention plan is normal as Fido is selling right now. However, the data plan for $20 plus Jabra bluetooth is awesome.

[daregiri]

Hi Guyz,

I called Fido a couple of days back and i got similar deal ( Highlighed in Blue)below, but not all,

Do we have any grace period, if we are not happy with the price plan , Can I call them and cancel the deal ? I think when i spoke last with rep, I remember ,he said, from satarday (29th May ) , I will be on new contract term .

I pay including the tax = 28.25, Iphone 8g=150 ( including the 125 Fido Dollars)

Target 25$
200 daytime
call display, voicemail
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
1gb Data Plan free for 4 month then 20$ a month for it.
Jebra bluetouth

thats with 3 yr agreemnt with Iphone

[deal_with_singh]

The iphone was first planned to be released early to mid august...now it is planned to be released by late fall as apple wants to stock up on inventories and not run out like the palm pris before its release

[al-kufaishi]

Target 25$
200 daytime
call display, voicemail
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
1gb Data Plan free for 4 month then 20$ a month for it.
Jebra bluetouth

thats with 3 yr agreemnt with Iphone

I am wondering, the above plan is normal now fido is selling that. But without the iPhone and the 3/4 month deals, do we still have to sign a 3 year contract? or can you get it without the contract?

[MegaCreation]

What is the current best deal on a low-priced month-to-month (ie: no contract) voice plan?

Wow, that's a good question. I'd also like to know. :lol:

[jc221]

Has anyone seen the leaked add for the new $99 iPhone 4gb from Fido?

http://www.maclife.com/article/news/rumor_4gb_iphone_video

Are the new phones available? I here a 32gb is planned as well.

Ha! i guess an entire roadmap has been leaked :)

http://www.boygeniusreport.com/2009/06/01/fidos-2009-roadmap-leaked/

[mark_in_2k]

Has anyone seen the leaked add for the new $99 iPhone 4gb from Fido?

http://www.maclife.com/article/news/rumor_4gb_iphone_video

Are the new phones available? I here a 32gb is planned as well.

Ha! i guess an entire roadmap has been leaked :)

http://www.boygeniusreport.com/2009/06/01/fidos-2009-roadmap-leaked/ Unfortunately, Fido most likely won't be getting any of the higher end iphones (there are rumours that 4 will be announced) as Rogers have branded them as being the cheaper carrrier, like Koodo.

[jEnkinsX]

Has anyone seen the leaked add for the new $99 iPhone 4gb from Fido?

http://www.maclife.com/article/news/rumor_4gb_iphone_video

Are the new phones available? I here a 32gb is planned as well.

Ha! i guess an entire roadmap has been leaked :)

http://www.boygeniusreport.com/2009/06/01/fidos-2009-roadmap-leaked/

i hope this is true! its a good thing i didnt renew and use my fido dollars.. ive been wanting the E71 for a long time now.. is the Curve better?

[deal_with_singh]

this is the same bs that went around with US walmarts a few months back...$99 for 4gb iphones

[guardianflash]

there is some kind of big event in a few days where they will announce the new iPhone along with release date. If you're planning on getting an iPhone wait a few days and see if they are releasing a new iPhone or not.

[spawn582]

that would be the wwdc happening on june 8. so just wait until monday and we'll see.

[xGambitx]

any of you guys know if there still a retentions number?

[Kommander_KornFlakes]

I have been paying $57 for FIDO a month for a measly 150 anytime minutes, evenings/weekends free (7:00pm) and being charged access fee (don't ask me why)

Today I called FIDO to cancel my account with them (contract ended months ago), the young guy on the phone asked me why and I told him because SOLO was offering me more minutes and a new phone for $17/month less than FIDO was. The young guy passed me to a higher CSR who asked me questions what SOLO offered me. I told him they were offering me:

-200 anytime minutes
- incoming calls free, evening & weekends free
-a new LG Rumor phone with full qwerty
-all for $40.68 taxes included
-no access system fee
-no connection or set-up fees
-2 year contract

FIDO's csr told me to give him a minute and that he would match it. He game me this offer:

-250 anytime minutes
-incoming calls free, evening & weekends free
-evenings to start at 5:00pm instead of 7:00pm under SOLO
-no access fee charges and no connection or set-up fees of any kind
-2 year contract
-all for $37.40 a month guaranteed taxes and everything included.

I declined and told him that SOLO was still giving me the LG Rumor phone on top of their deal, he then offered me a new phone too, but I didn't liked the models he showed me on the FIDO website so he said to take the LG Neon which is an almost exact copy of the LG Rumor and also has qwerty keyboard. But it was $65 bucks, I declined and told him SOLO's was free. The CSR then told me that I could get the LG Neon for free too because I had more than $140 fido dollars in my account

Anyways I took the dive, I mean he is giving me 50 more minutes than SOLO for $3 dollars less a month, plus 2 extra hours of free talk a day (5pm instead of SOLO's 7pm evenings).

[mangoman]

I would say that's not too great - he didn't give you VM/CID or any text messaging??

I have been paying $57 for FIDO a month for a measly 150 anytime minutes, evenings/weekends free (7:00pm) and being charged access fee (don't ask me why)

Today I called FIDO to cancel my account with them (contract ended months ago), the young guy on the phone asked me why and I told him because SOLO was offering me more minutes and a new phone for $17/month less than FIDO was. The young guy passed me to a higher CSR who asked me questions what SOLO offered me. I told him they were offering me:

-200 anytime minutes
- incoming calls free, evening & weekends free
-a new LG Rumor phone with full qwerty
-all for $40.68 taxes included
-no access system fee
-no connection or set-up fees
-2 year contract

FIDO's csr told me to give him a minute and that he would match it. He game me this offer:

-250 anytime minutes
-incoming calls free, evening & weekends free
-evenings to start at 5:00pm instead of 7:00pm under SOLO
-no access fee charges and no connection or set-up fees of any kind
-2 year contract
-all for $37.40 a month guaranteed taxes and everything included.

I declined and told him that SOLO was still giving me the LG Rumor phone on top of their deal, he then offered me a new phone too, but I didn't liked the models he showed me on the FIDO website so he said to take the LG Neon which is an almost exact copy of the LG Rumor and also has qwerty keyboard. But it was $65 bucks, I declined and told him SOLO's was free. The CSR then told me that I could get the LG Neon for free too because I had more than $140 fido dollars in my account

Anyways I took the dive, I mean he is giving me 50 more minutes than SOLO for $3 dollars less a month, plus 2 extra hours of free talk a day (5pm instead of SOLO's 7pm evenings).

[oyunyuno]

I have been paying $57 for FIDO a month for a measly 150 anytime minutes, evenings/weekends free (7:00pm) and being charged access fee (don't ask me why)

Today I called FIDO to cancel my account with them (contract ended months ago), the young guy on the phone asked me why and I told him because SOLO was offering me more minutes and a new phone for $17/month less than FIDO was. The young guy passed me to a higher CSR who asked me questions what SOLO offered me. I told him they were offering me:

-200 anytime minutes
- incoming calls free, evening & weekends free
-a new LG Rumor phone with full qwerty
-all for $40.68 taxes included
-no access system fee
-no connection or set-up fees
-2 year contract

FIDO's csr told me to give him a minute and that he would match it. He game me this offer:

-250 anytime minutes
-incoming calls free, evening & weekends free
-evenings to start at 5:00pm instead of 7:00pm under SOLO
-no access fee charges and no connection or set-up fees of any kind
-2 year contract
-all for $37.40 a month guaranteed taxes and everything included.

I declined and told him that SOLO was still giving me the LG Rumor phone on top of their deal, he then offered me a new phone too, but I didn't liked the models he showed me on the FIDO website so he said to take the LG Neon which is an almost exact copy of the LG Rumor and also has qwerty keyboard. But it was $65 bucks, I declined and told him SOLO's was free. The CSR then told me that I could get the LG Neon for free too because I had more than $140 fido dollars in my account

Anyways I took the dive, I mean he is giving me 50 more minutes than SOLO for $3 dollars less a month, plus 2 extra hours of free talk a day (5pm instead of SOLO's 7pm evenings).

I think you could've gotten a cheaper price for this. I have

200 minutes
unlimited incoming
unlimited fido to fido
unlimited evenings and weekends @ 7pm (add $5 to make it @5pm)
call/name display, vm,
2500 txt (more than enough)
no SAF/911 charge
adds up to $28.25 tax included

You could negotiate the same plan as me for $25.00, and add $5 if u want the evenings @ 5pm. Also, using your fido dollars could get u a better phone since you have 140 Fido dollars (like get an iphone for $150 new after deducting the fido dollars?). Think about it unless u already signed the contract.

[Narci]

any of you guys know if there still a retentions number?

There is none anymore..you have to be transfered by a CSR now.

[Kommander_KornFlakes]

I think you could've gotten a cheaper price for this. I have

included

You could negotiate the same plan as me for $25.00, and add $5 if u want the evenings @ 5pm. Also, using your fido dollars could get u a better phone since you have 140 Fido dollars (like get an iphone for $150 new after deducting the fido dollars?). Think about it unless u already signed the contract.

Lots of people have told me I got shafted by FIDO- again :rolleyes:

I will call them back, still have 12 days left to make up my mind.

[jonawesome]

I looked here and i picked from each one of you the best plan
i wrote it down and i called FIDO asking to cancel my service because rogers
giving me an AMAZING deal and i told them about it lol , they tried to go close to it and i was firm i wanna cancel my service then a manager spoke to me
and gave me what i wanted.

just be firm and dont sound like negotiating with them ....

I'm wondering, has there been anyone who hasnt been successful in negotiating a contract as good as this, and has had to pay the $400 cancellation fee because they were 'firm' and the CSR called their bluff?

I want to try to get a contract similar to this, but I'm afraid I'll be too firm and not be successful and actually end up with a $400 cancellation bill.

[thesk8man]

hi i have 150 in fido dollars and my contract is expired... best way to get iphone? and best monthly package? thanks

[oyunyuno]

hi i have 150 in fido dollars and my contract is expired... best way to get iphone? and best monthly package? thanks

A lot of csrs are not letting people apply their fido dollars to the iPhone. If your lucky then apply the fido dollars to a refreshed iphone; people who cancel their contract within 15 days and return the phone. There's nothing wrong with it. Mine looked brand new! It costs only $150 plus tax for a 8gb compared to $250 brand new. If u apply your fido dollars then it's basically free (apart from tax).

Happy shopping!

[MegaCreation]

I'm wondering, has there been anyone who hasnt been successful in negotiating a contract as good as this, and has had to pay the $400 cancellation fee because they were 'firm' and the CSR called their bluff?

I want to try to get a contract similar to this, but I'm afraid I'll be too firm and not be successful and actually end up with a $400 cancellation bill.

If they did call your bluff and canceled your line, it would only be canceled in 30 days. I am sure that if in those 30 days you called back and said "Never mind, I'm gonna stay." They won't say "No way - we don't want your business."

[danyo]

Has anyone managed to negotiate ANYTHING while still on contract?
I signed a 3-yr EPP contract last year, but I end up paying a lot for the extra CID and texts.

If I add a data plan, do you think I could negotiate free CID/+texts?

[edit: 2-yrs remaining on contract]

[guardianflash]

Has anyone managed to negotiate ANYTHING while still on contract?
I signed a 3-yr EPP contract last year, but I end up paying a lot for the extra CID and texts.

If I add a data plan, do you think I could negotiate free CID/+texts?

[edit: 2-yrs remaining on contract]

I have like 9 months left on my contract. I called Fido and the lady said I can't renew my contract until October. Is there anyway I can negotiate free 2500 text while still on contract? I know if I renew my contract they will give me 2500 text msg if I ask.

[danyo]

To be honest, all I really want is Caller ID for free. :S

[kingmason]

hello to all of you people. Im new on this board but i was scrolling it down for a while already. Ive foumd some good deals on here.

I have a contract with fido actually and the contract will end on may 2010. Is it possible to have a retention plan in that case ?! I already got 2 free phones this year with fido. I pretended that I would broke the contract if they didn't give me a new phone. Im kinda rough with phones and my job doesn't help.

Peace

[dj_rice]

To be honest, all I really want is Caller ID for free. :S


I was in the same situation as you, I was payin $35/month for just 100 anytime/1000 eve/weekends and unlimited incoming, thats it

Called back and was really nice to the CSR and explained all the new plans have free caller id and lower prices and CSR gave me a $5 credit, caller id is $6/month so thats better than nothing....I tried getting her to give me more credits but she said there was a new policy that doesn't allow her to give out higher than $5 credits, my sister last year when she renewed with retentions got $17 in monthly credits....it helps when your actually civil and nice and polite, they CSRs will accomadate you more.....a few months back I complained about my plan being so expensive compared to all these plans I see on RFD and they said since I still have 1 year left they cant do anything to lower my contract but offered to waive all fees for next month to make up :cheesygri, be nice and it works and BTW I've been with Fido for 9 years ever since they were called Microcell Solutions

[filet]

my plan from fido.

150 min
f2f/r2r
callerID
6 GIG internet
unlimited E/W after 7pm
unlimited txt msg
(Got 10$ credit off the plan, 7$ off for caller id, 5$ off for the text msg)

the total is 69.95$ included tax and saf and 911 fee.


is this plan okie?

[bcti]

Does anyone know what the limitations are credits? Are they similar to rogers 15$ 10$ 5$?

[evilution]

Has anyone managed to negotiate ANYTHING while still on contract?
I signed a 3-yr EPP contract last year, but I end up paying a lot for the extra CID and texts.

If I add a data plan, do you think I could negotiate free CID/+texts?

[edit: 2-yrs remaining on contract]


yes, i always have been able to renegotiate a new contract while still on contract.

my story goes:
My current phone is broken.
You can tell me to pay 400 for a replacement phone.
or I can pay 400 to cancel my phone, and get a free phone from telus/bell with a cheaper plan. (say i was out shopping in the mall, and they are offering XYZ.).

Give them a good / reasonable plan that is better than what you have.

They will say ok, we'll try to match it.
You'll have to start a new 3 year contract, but usually you can get a really good plan, and they might throw in a free cheap phone. (which you can usually just sell for 50-70 bucks cash).
Remember if you get another sim card, you can sell that for 15 dollars extra too.

[nb23]

So I called fido last week and told them Telus & Bell were offering me good plans if I switch over (Didn't say rogers 'cause fido is not apart of rogers)
Anyways heres the plan I got:

I was previously paying $65-$80/month

Now I get:
200 daytime mins
Free E/W, caller I.D, & Enchanced V.M & F2F
500MB Data plan
2500 txt messages
For $45/month including taxes. When I receive my Iphone I will be calling back, to get free incoming added.

What do you all think?

[Narci]

^ that plan sounds great.

Personally, I wouldn't sign up on a 3 year plan that has data in it. You can't cancel it and just leave voice services without incurring a data cancellation fee.

I signed a $25 retentions plan for 2 years voice plan incase the new players will have a better data plan, I don't have to wait 3 years. If I wanted data, it's only $25 a month extra for 500mb and i can cencel it anytime cause I added the option after without a cancellation fee.

[nb23]

^ that plan sounds great.

Personally, I wouldn't sign up on a 3 year plan that has data in it. You can't cancel it and just leave voice services without incurring a data cancellation fee.

I signed a $25 retentions plan for 2 years voice plan incase the new players will have a better data plan, I don't have to wait 3 years. If I wanted data, it's only $25 a month extra for 500mb and i can cencel it anytime cause I added the option after without a cancellation fee.

True, but I think it only costs like $5/month to cancel it, to a max of $100 if im not mistaken. Also, I probably will be needing a data plan on all my phones, so its not a biggie. The guy also wouldn't give me $10 off the plan, unless I got the data plan. If they give me free incoming for $45 I will be the happiest person on earth, haha.

[mangoman]

Looks like the posts about the new iphone models are coming true - still no price but if you go to fido's site they have an ad saying that a new iphone is coming. There seem to be 3 flavours of the 3G models coming out (8GB, 16GB, 32GB with the two higher model ones having the following advantages:
Improved performance
3-megapixel autofocus camera
Video recording
Voice Control
Digital compass)

I'm guessing Fido will be getting the older 4GB or possibly the 8GB version and that the $99 price will probably be correct and that folks that want the higher models will have to go to Rogers to get them subsidized.

[mark_in_2k]

I'm guessing Fido will be getting the older 4GB or possibly the 8GB version and that the $99 price will probably be correct and that folks that want the higher models will have to go to Rogers to get them subsidized.There's no official 4GB iphone version in Canada (that was 1st gen in the US only), so they won't be offering that. As Fido has text "New iphone coming soon" on their homepage it would be safe to assume that they will be offering both the new 16GB and 32GB 3Gs phones, as well as the "old" 3G phone.

[mangoman]

If you click the link it takes you to the apple page which shows all the versions available however, I don't think they'll be offering the 16GB or 32GB ones for $99 on contract.

There's no official 4GB iphone version in Canada (that was 1st gen in the US only), so they won't be offering that. As Fido has text "New iphone coming soon" on their homepage it would be safe to assume that they will be offering both the new 16GB and 32GB 3Gs phones, as well as the "old" 3G phone.

[andr3y]

If you haven't heard Rogest is starting to charge for incoming messages (http://forums.beyond.ca/st/263324/rogers-to-charge-for-incoming-text-messages-july-7/) from July 7, 09. Fido thankfully isn't, however they do have new txt messaging charges.

from my may invoice:
NEW TEXT MESSAGE RATE WHEN TRAVELING OUTSIDE
OF CANADA
Did you know that you can send a text message from over 200 countries
and areas around the world? The rate for sending a text message while
traveling outside of Canada will increase to $0.75 per text message plus
applicable taxes, effective July 7, 2009 - incoming messages are FREE.
All other aspects of your service remain the same.

yes $0.75 per text!!!

[guardianflash]

Here's official word from Rogers social media guy Keith McArthur via his Twitter @keithmcarthur

"Both Rogers Wireless and Fido will offer iPhone 3GS starting June 19."

"Rogers is reintroducing the $30/6GB data plan for iPhones effective tomorrow, June 9. Offer available for a limited time."

"Rogers/Fido pricing is $199 for 16GB iPhone 3GS; $299 for 32GB iPhone 3GS on a three-year voice and data plan."

"8GB version of the iPhone 3G will drop to $99 on June 19 at Rogers and Fido with a three-year voice and data plan."

Let the mayhem begin!

[xGambitx]

Here's official word from Rogers social media guy Keith McArthur via his Twitter @keithmcarthur

"Both Rogers Wireless and Fido will offer iPhone 3GS starting June 19."

"Rogers is reintroducing the $30/6GB data plan for iPhones effective tomorrow, June 9. Offer available for a limited time."

"Rogers/Fido pricing is $199 for 16GB iPhone 3GS; $299 for 32GB iPhone 3GS on a three-year voice and data plan."

"8GB version of the iPhone 3G will drop to $99 on June 19 at Rogers and Fido with a three-year voice and data plan."

Let the mayhem begin!

Isnt this what they said you need to sign up for both voice and data in order to get it at those prices? I wonder if you can get it without data. Cause I got the 3G without data right now.

[danyo]

Isnt this what they said you need to sign up for both voice and data in order to get it at those prices? I wonder if you can get it without data. Cause I got the 3G without data right now.

I have the 3G without data now too.
But it was $50 more for the phone when I signed the contract last year. It'll probably be something similar to that if they offer that option again.

[vaibhavgupta88]

If you haven't heard Rogest is starting to charge for incoming messages (http://forums.beyond.ca/st/263324/rogers-to-charge-for-incoming-text-messages-july-7/) from July 7, 09. Fido thankfully isn't, however they do have new txt messaging charges.

from my may invoice:


yes $0.75 per text!!!

Wow thats crazy, getting charged for recieving text msgs. I am glad Fido doesnt.
Arent there lot of sites available that offer people free text msgs to anyone. So basically u get charged for reciving junk now. :mad:

[xGambitx]

I have the 3G without data now too.
But it was $50 more for the phone when I signed the contract last year. It'll probably be something similar to that if they offer that option again.

yea I also paid the fee since the plan was under $30. Meh I really dont care about the 3GS, IMHO i dont think its worth the upgrade only because of a better camera, compass and some other features...

[rednirug]

I called Fido today saying them That I wanted to cancel my phone because somebody else is offering me better plan. So they agreed to give me better plan with 16GB iphone now I Have 200 minutes outgoing, Unlimited incoming calls, 1000 min evening and weekends free, no system access fee and free call display. This all for $25 plus tax only. I think this is the best deal I ever got.:lol:

[mark_in_2k]

Here's official word from Rogers social media guy Keith McArthur via his Twitter @keithmcarthur

"Both Rogers Wireless and Fido will offer iPhone 3GS starting June 19."

"Rogers is reintroducing the $30/6GB data plan for iPhones effective tomorrow, June 9. Offer available for a limited time."

"Rogers/Fido pricing is $199 for 16GB iPhone 3GS; $299 for 32GB iPhone 3GS on a three-year voice and data plan."

"8GB version of the iPhone 3G will drop to $99 on June 19 at Rogers and Fido with a three-year voice and data plan."

Let the mayhem begin!One thing that isn't stated there is what about existing customers, like me, that signed up for the iphone last year. What's their price to upgrade?

[xGambitx]

one thing that isn't stated there is what about existing customers, like me, that signed up for the iphone last year. What's their price to upgrade?

+1

[jlo mein]

yes $0.75 per text!!!

$%@#$%...I'm travelling to Japan for all of July and thought the advertised $0.60 international roaming text message charge was high. Now its $0.15 higher...

[lofony]

Isnt this what they said you need to sign up for both voice and data in order to get it at those prices? I wonder if you can get it without data. Cause I got the 3G without data right now.

Ha i got my iphone 3g last month for $249 and now it is $99. However I think data is mandatory. There is no way that they can sell the phone for very cheap price anymore.

They will run like blackberry phone. Without data, price will be very expensive.

Let's wait and see two weeks later.

Besides, once we update our firmware to 3.0, we will get whatever we can get from iphone 3g s except better camera quality and larger internal memory.

[guardianflash]

Ha i got my iphone 3g last month for $249 and now it is $99. However I think data is mandatory. There is no way that they can sell the phone for very cheap price anymore.

They will run like blackberry phone. Without data, price will be very expensive.

Let's wait and see two weeks later.

Besides, once we update our firmware to 3.0, we will get whatever we can get from iphone 3g s except better camera quality and larger internal memory.

if you go to apple website it also says 2 times faster. It also got better battery for wifi and watching videos, 9 hrs of wifi and 10 hrs of video playback, video recording, 30 hrs of music playing.

[StoneColdWhat]

does Fido still offer the $17.50 to new customers ?

[guardianflash]

does Fido still offer the $17.50 to new customers ?

NO. They are too cheap now. I am on the old $20 200 anytime min plan, wish I could have switched to $17.50 epp when I had the chance. I was too lazy to call.

[PianistGirl]

I was on the fido website for the iPhone, and the pricing is a little odd...

New 8 gb $199
New 16 gb $179

Refreshed 8 gb $149
Refreshed 16 gb $99

Think Fido will honour the prices if it was an error?
I find it strange that the 16 gb is cheaper.

Link to fido's iPhone:

http://www.fido.ca/web/page/portal/Fido/iphone

[a in yul]

I was on the fido website for the iPhone, and the pricing is a little odd...

New 8 gb $199
New 16 gb $179

Refreshed 8 gb $149
Refreshed 16 gb $99

Think Fido will honour the prices if it was an error?
I find it strange that the 16 gb is cheaper.

best is to order if u can do it online, sounds like a good price...!

[PianistGirl]

best is to order if u can do it online, sounds like a good price...!

Already have the iPhone. =)
Just wanted to post it for anyone who wants to buy the 16 gb phone!
Maybe they're trying to get rid of it, now that the iPhone 3Gs is coming out soon.
And the 3.0 software update is coming soon too!

[dnesan]

Hi all,

so I'm a long-time telus customer, but the lure of an iphone is going to have me switch over to either Rogers or Fido. On the face, Fido's plans look quite a bit better than standard Rogers plans.

Right now I'm on Telus' EPP 17.30 plan
200 min
free e/w at 6pm
Voicemail/Call Waiting/Conference

then I add on the Spark 7 plan for
call display
100 texts (I think, maybe unlimited, I never use them all).

If I call Fido and tell them I'm thinking of switching, does anyone think they'll offer me a comparable deal? (I'll likely add on some other stuff I want, e.g. more minutes, cdn LD)

I'll likely add on the iphone visual voicemail package as well as the upcoming 6gig/$30 data add-on, so I'd like to keep my voice plan as low as possible, would they give me something like this for $20?

thanks for any advice you can provide guys.

[Inno]

best is to order if u can do it online, sounds like a good price...!

But cheapest plan on-line is $60!!! Crazy!

[Haro]

Got a question..

My mom has been using Fido Prepaid for almost 6 yrs, and now she wants a monthly plan instead. Since my mom didn't hook up to any contracts before, is she still count as a new customer? and will she have any bargaining power to have a better plan with the CS or Retention ppl?

Thanks~

[Inno]

Got a question..

My mom has been using Fido Prepaid for almost 6 yrs, and now she wants a monthly plan instead. Since my mom didn't hook up to any contracts before, is she still count as a new customer? and will she have any bargaining power to have a better plan with the CS or Retention ppl?

Thanks~

I tried that on behalf of my daughter who is in the same situation. They refused to give her any kind of deal, treated her just like a new customer, but the CSR suggested that she could call back in a few months and try the Retention route.

I wonder how quickly you could ditch the data package and get that $60 plan down to $20 or so? Are you required to keep it on to get the iPhone?

[Narci]

Can't you open a new line with fido and within 15 days cancel saying the plan costs are too high and other company is offering you a better deal, then try to negotiate a better plan?

Bell had a wicked plan if I transferred from Fido to them,

it was:

450 minute
Unlimited 6pm-7am
Unlimited weekends and weeknights
Caller ID
Voicemail
Bell to Bell
Unlimited Text Messaging

$31.00 total a month.

[guardianflash]

Can't you open a new line with fido and within 15 days cancel saying the plan costs are too high and other company is offering you a better deal, then try to negotiate a better plan?

Bell had a wicked plan if I transferred from Fido to them,

it was:

450 minute
Unlimited 6pm-7am
Unlimited weekends and weeknights
Caller ID
Voicemail
Bell to Bell
Unlimited Text Messaging

$31.00 total a month.

wow, unlimited text, 450 mins, CID!

[lmay]

i am a current fido customer and my contract is up in march 2010. i would really like a new phone but i only have $50 in fido dollars.

what can i say to them to get them to give me a $100 credit?

[kiu92]

I called Fido today saying them That I wanted to cancel my phone because somebody else is offering me better plan. So they agreed to give me better plan with 16GB iphone now I Have 200 minutes outgoing, Unlimited incoming calls, 1000 min evening and weekends free, no system access fee and free call display. This all for $25 plus tax only. I think this is the best deal I ever got.:lol:

Anyone also got this plan from Fido recently?

$25
200 Day Time
1,000 Evening & Weekend @ 7
Unlimited Incoming
CID

I spoke to two CSRs, one told me SAF and 911 are not included, one told me they are.

Anyone know for sure?

[angel_wing0]

Anyone also got this plan from Fido recently?

$25
200 Day Time
1,000 Evening & Weekend @ 7
Unlimited Incoming
CID

I spoke to two CSRs, one told me SAF and 911 are not included, one told me they are.

Anyone know for sure?

fido has NO saf in their new plans, so they are not part of the question at all.

[jonogunn]

Hey guys I just got offered this. Pretty damn good but I was scared of the 2yr contract, did you guys get the contract too?

$27 (no SAP, no 911)
200 min
unlimited weekends/evenings 5pm
caller id
voice mail
2500 txt
1000 picture and video txt msgs
free WAP browsing
back data phone thingy

2 year contract

[skyc280]

anyone tried to get the new iphone 3GS with retention deal?

[MegaCreation]

anyone tried to get the new iphone 3GS with retention deal?

I think it's a little too early for this. Just wait a few more days or get the refreshed 16GB iPhone 3G for $99 with no data.

[hussam]

There is a promotion on the data plan ends this month you can get the 6 gb data plan for 30$

i called to confirm today its valid until the end of this month :lol:

[xGambitx]

There is a promotion on the data plan ends this month you can get the 6 gb data plan for 30$

i called to confirm today its valid until the end of this month :lol:

Can you try the 6GB for $30 for a month as a trial? or do you have to sign up on a contract?

[hussam]

Can you try the 6GB for $30 for a month as a trial? or do you have to sign up on a contract?

There is no contract for data pack's so yeah try it for ad much asu want.

[can't get 'nough dealz]

there is a contract for the 6gb data plan, no way around it

[tallshorty111]

Hey guys I just got offered this. Pretty damn good but I was scared of the 2yr contract, did you guys get the contract too?

$27 (no SAP, no 911)
200 min
unlimited weekends/evenings 5pm
caller id
voice mail
2500 txt
1000 picture and video txt msgs
free WAP browsing
back data phone thingy

2 year contract

That's pretty damn good deal. contracts are pretty standard.

[AeonX]

hey question

ive only been with fido for less than a year (started a contract last july)

with that in mind, do i have much negotiating power at all?

im paying like 56 dollars total for their old fido to fido plus plan plus a 11 dollar value pack for the cid and 125 txt

[jonogunn]

I wanted to keep my free network calling so we worked out a different deal than the one I paid above

$32 (no SAP, no 911)
200 min
unlimited weekends/evenings 5pm
unlimited network calling (fido-to-fido/rogers)
caller id
voice mail
2500 txt msgs
100 picture and video txt msgs

2 year contract


Extra 5 bucks from what I had before and less MMS txt msgs

[guardianflash]

I wanted to keep my free network calling so we worked out a different deal than the one I paid above

$32 (no SAP, no 911)
200 min
unlimited weekends/evenings 5pm
unlimited network calling (fido-to-fido/rogers)
caller id
voice mail
2500 txt msgs
100 picture and video txt msgs

2 year contract


Extra 5 bucks from what I had before and less MMS txt msgs

After they offered you the plan and you say you'll think about it, do they save the plan in your account? After you called, 2 days later you decided to take the plan, do they have it saved and ready to go?

[MegaCreation]

hey question

ive only been with fido for less than a year (started a contract last july)

with that in mind, do i have much negotiating power at all?

im paying like 56 dollars total for their old fido to fido plus plan plus a 11 dollar value pack for the cid and 125 txt


If you're still in a contract, you don't have much negotiating power at all. However, you seem to be paying way too much for way too little, so I would call in and tell them that you think your plan costs too much and ask if they'll help you get a better deal.

[MegaCreation]

After they offered you the plan and you say you'll think about it, do they save the plan in your account? After you called, 2 days later you decided to take the plan, do they have it saved and ready to go?

Usually yes, however, I have horror stories about what happened to me in the past two months where things that were promised to me a few days before were not being honoured. So my advice is, if they're offering a good deal, take it right away!

[emoo69]

I just started im on my 2nd month. All I ask for is free call display(im gonna get iphone 3gs with no contract instead). but they said I was like lying and there were no such deal(epp, ect). I said many time you sure no deals at all? They said we cant to anyone. Are they lying to me?

E-man

[can't get 'nough dealz]

If a rep offers u something, and you say NO, THEY DO NOT SAVE THE PLAN for you. they may note it down, but it is up to the next rep if they want to honour it.

[cdmelloca]

Hey right now i am on a contract with Fido and i am 10 months in with my 3yr contract.

My plan is :

17.50 EPP
Unltd Eve + Wkd
Eve start at 5 p.m.
200 anytime mins
Unltd incoming txts
+ $10 for 2500 outgoing txt, VM, Caller Display, and Who Called
+ $6.95 SAF
+ .50 911
= $40

Do you think if i call fido rententions i would be able to get a better plan ?
I am also looking to get data for my iphone 3g, would you think they would be able to come up with a better deal for me?

Any suggestions are welcome

[MoreYummy]

I wanted to keep my free network calling so we worked out a different deal than the one I paid above

$32 (no SAP, no 911)
200 min
unlimited weekends/evenings 5pm
unlimited network calling (fido-to-fido/rogers)
caller id
voice mail
2500 txt msgs
100 picture and video txt msgs

2 year contract


Extra 5 bucks from what I had before and less MMS txt msgs

Do you get a phone with this plan?

[cdmelloca]

No I had to buy the iphone seperately on the contract price from fido...for $299

[laptop-tech]

Gotta love Fido.

I had a plan a while ago and saw this thread and decided to call them. Lowered my plan quite a bit and got better options. 2 months later I called again adn lowered a bit more. Was paying $34.XX (taxes in) for 200 minutes, VM, CD, 2500 text messages, SAF and 911.

Just called again to day to try and get a BB but they wanted too much money, so I started asking about the plan and they gave me:


200 minutes, VM, CD, 911 and SAF, 125 txt... for $ 23.65 taxes in!?!?!?!?

[AeonX]

If you're still in a contract, you don't have much negotiating power at all. However, you seem to be paying way too much for way too little, so I would call in and tell them that you think your plan costs too much and ask if they'll help you get a better deal.

would i just talk to a csr about that or can only retentions make those types of changes to my plan?

ive never called in before :S

[MegaCreation]

would i just talk to a csr about that or can only retentions make those types of changes to my plan?

ive never called in before :S

I would just call in and speak to whoever answers. If they feel that they can't give you the deal you deserve, they'll transfer you to retention.

[goJays]

jonogunn, i got the SAME package for $17.50 + tax on a 2 year.

[DaSnipe]

Anyone also got this plan from Fido recently?

$25
200 Day Time
1,000 Evening & Weekend @ 7
Unlimited Incoming
CID

I spoke to two CSRs, one told me SAF and 911 are not included, one told me they are.

Anyone know for sure?

I spoke to a CSR today and they told me that for that one SAF/911 were not included but if you ask nicely they'll give it to you. I need/wanted voicemail and texts so I ditched the unlimited incoming and got the "standard" 25$ retentions plan

25$
200 DT / UL E&W @ 7
2500 text
Voicemail/CID
No SAF/911

I'd rather have Voicemail/Texts instead of unlimited incoming, I also got the 6gb/30$ option. I want to try to push for some credits or something but I'm happy with what I got for now, lol.

[xGambitx]

how do you guys go about starting off with the CSR? Do you start by saying I want to cancel my service? Even though you dont wanna do that, what happens if they actually go about doing that for you?

[DaSnipe]

Talk to them and tell them that Rogers is offering me a good plan and I'm looking to see what you guys can do for me. Normally I was always with the same CSR until I told them I'm looking at XXX plan (I told them the EPP 17.50 plan) at Rogers and thinking of switching to lower my monthly bill. Then they switched me to Customer Relations (aka retentions). Sometimes the same CSR can do it for you tho.

[hawk99]

Talk to them and tell them that Rogers is offering me a good plan and I'm looking to see what you guys can do for me. Normally I was always with the same CSR until I told them I'm looking at XXX plan (I told them the EPP 17.50 plan) at Rogers and thinking of switching to lower my monthly bill. Then they switched me to Customer Relations (aka retentions). Sometimes the same CSR can do it for you tho.

I'm with Rogers now. Will Fido offer me a better deal to switch over to them, considering they are owned by Rogers?

[TypeS_2k3]

Does anyone know what the grace period is for cancelling a new contract?
I just signed up for a new contract 2 days ago for the Iphone ($99) and wondering what the cancellation policy is incase I change my mind or is it too late?

[oyunyuno]

Does anyone know what the grace period is for cancelling a new contract?
I just signed up for a new contract 2 days ago for the Iphone ($99) and wondering what the cancellation policy is incase I change my mind or is it too late?

U can cancel ur contract or exchange ur phone within 15 days purchase

[macuserABC]

My contract expired 2 yrs ago and now on amonth to month with still my current Fido to Fido plan ($30).
I phoned Fido Customer Relations to get a better deal and was asked if I will be purchasing a new phone. I said I would and they said to wait until the IPhone is already out and sign for the 3 yr agreement and THEN call them back. He cannot give me a deal right now but he will once I signed for the new IPhone agreement. I was a bit in doubt on what he said because in my opinion, why would Fido even bother giving me a better plan like the $25 retention plan mentioned here when I have already signed a 3yr contract?:confused::confused: Is he really telling the truth? Can i still get a better deal if I keep my current plan+$30 6gb data plan for the new Iphone? Any advice will help.

[macuserABC]

U can cancel ur contract or exchange ur phone within 15 days purchase

no charge??

[can't get 'nough dealz]

no charge??

the only thing u get charged for is the "service" for those 15 days

[cortez]

Anyone know if the $17.50 plan is available right now? Called Fido today trying to get a better voice plan and the guy said its not available right now and If i wanted more minutes he could put me on one of the old Fido plans which had SAF. Can they actually still give out the old plans with SAF??

[emoo69]

THEY TOLD ME THEY NEVER HEARD OF EPP PLANS OR Retention Plans!!!! Are they lying to me?! They told me they dont do this and where ever I heard this from is all lying to me. I called a couple of times. Tired of calling :mad:

[guardianflash]

My account is under my mother's name. I have been using it for over a year. I know the access code and everything. I called in today and the rep said she can't do anything cause I'm not the account holder. All I wanted was for them to take away the system access fee. She then go on this long speech about how I signed a contract and stuff and if I renew my contract 6 months before it expires then I can get one of the new plans with no SAF blah blah.

[can't get 'nough dealz]

Anyone know if the $17.50 plan is available right now? Called Fido today trying to get a better voice plan and the guy said its not available right now and If i wanted more minutes he could put me on one of the old Fido plans which had SAF. Can they actually still give out the old plans with SAF??

do u have a "after november plan" right now, cause if you do, YOU ARE NOT eligible for a retention offer

[DaSnipe]

They don't have the EPP plan anymore so don't bother. But asking the first rep you get on the phone to switch you to customer relations or politely tell them you're thinking of switching could work to get you to another rep

[DaSnipe]

do u have a "after november plan" right now, cause if you do, YOU ARE NOT eligible for a retention offer

He can/could go back if he was a customer before November and switched. I tried a "garden" plan without SAF but then got back onto a loyalty plan that I used to have because I didn't have enough minutes

[nanyte]

About a year ago my wife's Fido contract had expired and I had called them (before I knew about redflagdeals...) saying remove the system access fee or we will go elsewhere. They agreed to instead give us a $7 per month credit. So that was only for 12 months, and on her last invoice they said as of June 20th, they will be charging it again.

So she called and asked for it to be waived again. She got a pretty rude CSR who said 'I can't do that. What will you do if I don't?'. She said I will cancel and go somewhere else...so to the retention department she goes...they offered her:

200 day time minutes/month
Weekday evenings & Weekends unlimited
Call Display + Voice messages included
2500 text messages free
1000 long distance minutes
No Access fee

for $25/month + tax.

I told her to go for it, seems like a great price. Reading this thread, seems that this plan doesn't get offered much anyomre...anyway, just wanted to share.

Update: It seems I will bring my wife with me next time I buy a car...she called back to say she would take it but she is thinking about a new phone. Somehow she also got them to either through in a new phone, or they will give her a $50 credit...she has until Jun 29th to decide.

[daregiri]

Hi There,

If you cancel the contract with in 15 days ( if not happy with the phone and return it back to Fido with in 15 days ), What Price plan would the CSR will put me back in ?

Is it the Plan which I had Before the Contract Renewal or the New One ?

Tx,
Dare.

[cortez]

do u have a "after november plan" right now, cause if you do, YOU ARE NOT eligible for a retention offer

Yes i have an "after november" plan. I have no contract just by the month. I was actually calling them to inquire about the 16GB iPod 3G for $99 and while i was talking to the guy I figured I would try to get some more minutes and I was quite surprised when he said if I wanted he would put me on one of the old plans which had more minutes but has SAF. I decided to just stick with my current voice plan but I was surprised he offered to put me on one of the old plans.

[cortez]

He can/could go back if he was a customer before November and switched. I tried a "garden" plan without SAF but then got back onto a loyalty plan that I used to have because I didn't have enough minutes

This I understand but no I was not a customer before November. I joined Fido in March and never had one of the old plans which is why I was surprised the guy offered to put me on one.

[little_asian_angel]

THEY TOLD ME THEY NEVER HEARD OF EPP PLANS OR Retention Plans!!!! Are they lying to me?! They told me they dont do this and where ever I heard this from is all lying to me. I called a couple of times. Tired of calling :mad:

um... that's because you don't bluntly ask them for a retention plan because you are not supposed to know those exist. you tell them you are thinking of switching providers.

[4flava]

THEY TOLD ME THEY NEVER HEARD OF EPP PLANS OR Retention Plans!!!! Are they lying to me?! They told me they dont do this and where ever I heard this from is all lying to me. I called a couple of times. Tired of calling :mad:

Yeah, you don't get offered "retention plans" until you actually speak to the retentions department. These guys that you speak to are just regular customer service reps and do not have the authority to offer retention plans OR give you reoccuring monthy credits. There used to be a direct # to retentions depot but not anymore. What you have to do is tell them that you're contemplating and switching providers or just outright say that you would like to cancel your service THEN they will ask you to hold and transfer you to retentions... there is were you will get what you want (most of the time)

Anyways to answer your question, Yes they are lying to you but only cuz you never mentioned the desire/threat to cancel your plan.

These customer service reps only have the authority to offer you existing Fido plans that you see on their website. Just say nicely that "Bell offered me an amazing deal and I would like to cancel my service with you please". They will put you on hold and transfer you straight to retentions and there you go.. the retentions rep will start off asking why you would like to cancel and that's where you start negotiating. BE NICE.. just say that "you've been very happy with Fido's service BUT I've been offered something much better. Say that you would love to stay with Fido BUT only if the price is right".

99% success rate =D

[emoo69]

I did that tho. I called and they sends me to another person when I say I wanna cancel but they keep telling me nothing they can do and such, even if I do cancel. Should I keep saying Im gonna cancel no matter untill you give me a better deal? Im scared that they might cancel on me.

E_man

[guardianflash]

I did that tho. I called and they sends me to another person when I say I wanna cancel but they keep telling me nothing they can do and such, even if I do cancel. Should I keep saying Im gonna cancel no matter untill you give me a better deal? Im scared that they might cancel on me.

E_man

yea that's what I'm afraid of. I have monthly credit for call display, I don't want to cancel but would like a better plan.

[fellows]

Man this thread just keeps growing. I just got off the phone with a representative but couldn't figure out how to get transferred to retentions. He was pleasant but just mentioned the standard plans. My contract doesn't end till August, but I really want to make use of the 6GB/$30 promotion that ends in June.

Anyone have any advice with regards to getting to retentions?

I expect hostility if I point blank ask for retentions dept, or is that the best way to do it.

[ToniCipriani]

If you just want the data plan, it's better if you just go to a corporate store and ask them to add it to your account.

That's what I did when it was originally available.

[fathobo231]

Man this thread just keeps growing. I just got off the phone with a representative but couldn't figure out how to get transferred to retentions. He was pleasant but just mentioned the standard plans. My contract doesn't end till August, but I really want to make use of the 6GB/$30 promotion that ends in June.

Anyone have any advice with regards to getting to retentions?

I expect hostility if I point blank ask for retentions dept, or is that the best way to do it.

Why don't you just keep telling them you want to cancel because you have to be transferred to retention in order to cancel i think

[cortez]

Man this thread just keeps growing. I just got off the phone with a representative but couldn't figure out how to get transferred to retentions. He was pleasant but just mentioned the standard plans. My contract doesn't end till August, but I really want to make use of the 6GB/$30 promotion that ends in June.

Anyone have any advice with regards to getting to retentions?

I expect hostility if I point blank ask for retentions dept, or is that the best way to do it.

That data plan requires a 3 year agreement so you cant remove the data for 3 years. If your contract ends in August I think you should try to get to retentions and renew your contract now with that data plan. In regards with getting to retentions just call them and say your contract is up in August and you want to cancel now unless you get that plan.

[Sergio]

Guys,

I got this in March 2009, and not happy with Blackberry Pearl phone they gave me. What are my options with Fido redemption department??? My last advice I got from them is to wait till June 19th, there may be some good options for existing customers.

Let me know, I hate this Pearl phone, I'm ready for an alternative. I'm back to my old clunky Nokia E62

Thanks...
Sergio


Here is what they offerred me today for 25$ + taxes for a 2 year contract:


Blackberry Pearl for free
300min daytime
unlimitted night + weekend
unlimitted incoming
fido to fido
voice box
call display
call forward
No CRTC charges
No 911 charges
unlimitted SMS (max 2500)


They documented this in my file, so I can review within next few days before I accept. Let me know if I can squeeze them more :)

Also, I'm pissed on forward options they recently changed. I lost my call forward when busy option, since it is no more available with FIDO. Now I only have a straight call forward.

Take care....
Sergio

[heat]

I know rogers has a feature where when you call a person, rather than a ring , you hear a song playing..does fido have that feature as well?
WOuld it be possible to get that from retentions :lol:

[emoo69]

Ok so Lets say I wanna go on a 3 year contract since the new iphone is coming out. Right now Im on month to month no contract. What would I have to do in order for me to get a cheaper voice plan when the iphone comes out. Im also getting the 6gb data.

[LanceR04]

I know rogers has a feature where when you call a person, rather than a ring , you hear a song playing..does fido have that feature as well?
WOuld it be possible to get that from retentions :lol:

its called the 'caller tune'. FIDO does have it, they call it 'Ringbacks' .

http://www.fido.ca/web/content/downloads/ringback?lang=en#cost

[Noob1ee]

its called the 'caller tune'. FIDO does have it, they call it 'Ringbacks' .

http://www.fido.ca/web/content/downloads/ringback?lang=en#cost

It would be nice if you could choose your own songs =)

[j27lee]

my old retention plan ended, so i called and was offered this today:

200 daytime
unlimited E/W
unlimited inc
unlimited fido2fido
2500 txt
CID/VM
No SAF
$30 +tax

should I take it?

Also, debating between LG Neon and Samsung F266. Thoughts?

[jeeva86]

my old retention plan ended, so i called and was offered this today:

200 daytime
unlimited E/W
unlimited inc
unlimited fido2fido
2500 txt
CID/VM
No SAF
$30 +tax

should I take it?

Also, debating between LG Neon and Samsung F266. Thoughts?

That's a pretty sweet deal. Why don't u get the 3GS, cancel the data pay $100, then sell the phone.

[aoisora]

my old retention plan ended, so i called and was offered this today:

200 daytime
unlimited E/W
unlimited inc
unlimited fido2fido
2500 txt
CID/VM
No SAF
$30 +tax

should I take it?

Also, debating between LG Neon and Samsung F266. Thoughts?

You should be able to get this plan for $25 + tax.

[supreme_sole]

here is my plan, what u think


200 daytime
unlimited E/W starting at 5
unlimited inc
unlimited fido2fido and fido2rogers
2500 txt
CID/VM
No SAF

$32 +tax

[axdenied]

My contracts ends next March (9 months from now), can I still subscribe to the 30$ / 6GB offer?

If yes, what exactly are the modalities?

Thank you.

[emoo69]

Might as well get something worth your while that's on a 3 year contract bc 6gb/30 is on a 3 year contract.

[axdenied]

Well my current plan is pretty good, it's just that I can't renew it right now, since I need to wait until October to do so (6 Month "Rule")

I was just wondering if I can add the 30$ / 6 Gig now.

Thanks

[deal_with_singh]

here is my plan, what u think


200 daytime
unlimited E/W starting at 5
unlimited inc
unlimited fido2fido and fido2rogers
2500 txt
CID/VM
No SAF

$32 +tax

thats the same plan as the person who posted this a few posts ago but is getting for $2 less...you should be able to do better this is what I'm being offered from rogers (rogers is usually more expensive than fido)
$20 + saf +911+tax = 29.xx
250 min
unlimited e/w at 6
vm/cd/1000 text
call waiting/call forwarding/conferencing
unlimited f2f/r2f
5 song downloads per month..

with the plan your getting i wouldnt be paying more than $25 including saf

[emoo69]

Well my current plan is pretty good, it's just that I can't renew it right now, since I need to wait until October to do so (6 Month "Rule")

I was just wondering if I can add the 30$ / 6 Gig now.

Thanks

Well its 3 years contract to keep 30/6gb. Thats the only way.

[axdenied]

So I guess I can't take advantage of the offer... Since there's more than 6 months before the end of my current voice contract (9 months left).

Do they have any data plan that doesn't require a 3 year commitment? (i.e : 500 MB)

[emoo69]

They made that deal for people getting the iphone.

[axelasp23]

So the $30 6gig data plan can be applied to old users am i correct? as long as i renew my 3 year contract?
I signed my contract with the iphone last august and i missed out on the $30 6 gig data plan but now i want it. So it hasn't been really a year of my contract yet so now i want ot know if i can get that data plan.

thanks

[ma678]

You need to sign a three-year data plan only. It won't affect your current voice plan.

So the $30 6gig data plan can be applied to old users am i correct? as long as i renew my 3 year contract?
I signed my contract with the iphone last august and i missed out on the $30 6 gig data plan but now i want it. So it hasn't been really a year of my contract yet so now i want ot know if i can get that data plan.

thanks

[emoo69]

You need to sign a three-year data plan only. It won't affect your current voice plan.

This is why I said get something worth your while, that also has a 3 year contract.

[MegaCreation]

This is why I said get something worth your while, that also has a 3 year contract.

+1 like an iPhone

[axdenied]

You need to sign a three-year data plan only. It won't affect your current voice plan.

Would have been much easier if it was explained like that sooner. Thanks.

I do have an iPhone. I'll call fido during the day, much appreciated.

[Dmitrya]

Hey guys,
Is somebody may be know what’s going on with Black Berry in Fido?

Will they get new models?

[_pOtEnZa_]

hey, newb question, im on the hardware upgrade plan from about 6 months ago (FIDO , 3 year commitment) on the iphone 3g 8gig, with a 6gig/30$ per month data plan, but i want to come BACK to my old qwerty phone, is there any way to either sell my iphone+data plan or upgrade to a new fido qwerty phone without penalty ?? ( i would like to keep my voice plan btw..but not obligatory..)
thx for anyone that can help, you can also pm if you want to start a discussion on that matter
thx in advance

[RickPoint]

I too have the same Concern,

If I Return my Iphone with in 15 days , Plan I am on is 25$ + tax (200 d/m,7pm Eve/wknd, 2500 text, Incl- CD, VM,etc) Can I Retain the New Plan or
Fido will Switch back to Old Plan (Couples package ) with out my knowledge ..

Could please let me know.

Rick.

Hi There,

If you cancel the contract with in 15 days ( if not happy with the phone and return it back to Fido with in 15 days ), What Price plan would the CSR will put me back in ?

Is it the Plan which I had Before the Contract Renewal or the New One ?

Tx,
Dare.

[dowfu]

Hi i've been with fido prepaid for about 3 years, and exactly last month i signed up for the 25$ monthly plan with no contract. I was offered one month free caller id. However its been a month and the caller id was removed. Can anyone help me on how i can call in to bargain for free caller id and if possible other features? Thanks.

[Kyure]

Hi, I just call fido today to see if they offer me a better plan, and this is what they offer

-200 daytime
-Fido to fido
-Free evenings and weekend at 7
--2500 texts, Caller id and voicemail included
-No system access fee
for $25

and they told me thats the best they can offer

but compare to what I saw on this thread, it seem I can get better offer than that

what do I need to say to get them to offer me those plan?

Thanks

[mgdsky]

I called today! I was so polite and everything but the CSR (I called in the chinese line and she said she's linked to retention) gave me a really crappy deal..

200 minutes day
1000 weeknight/weekend
unlimited incoming
CID/VM/1500 text
SAF (yes....not waived)...

$29 + 6.95 + taxes

I told her I wanted to get an iphone and then she said she can't give me any credit toward my bill and I have to get the data plan and the SAF, for sure, cannot be waived (total bs). Anyways, I told her I will call back and think about it.

I have been with fido for almost 3 years (contract ends in Oct, 09). Does it matter how long you have been with fido to get a better deal

Edit: ok just called again and this one gave me the standard $25 retention plan:

200 weekdays mins
unlimited evening starting at 7 and weekends
unlimited fido to fido
VM/caller ID/2500 text
No SAF

I ordered the refreshed 16gb iPhone and added the $30/6gb data plan.

so total is $55 + taxes

[MS MSP]

I ordered the refreshed 16gb iPhone and added the $30/6gb data plan.

so total is $55 + taxes

Fido website doesn't state the data plan is required today, but maybe tomorrow?

https://www.fido.ca/web/content/faq/iphone_qa09



What will be Fido's pricing for the new iPhone 3G S ?
With 3 year Voice and Data Add-on

NEW 16GB iPhone 3G S: $199
NEW 32GB iPhone 3G S: $299
Device only pricing (no term).

NEW 16GB iPhone 3G S: $699
NEW 32GB iPhone 3G S: $799


Will I still be able to purchase an iPhone 3G?
Yes. See below for pricing.

Term pricing

16GB iPhone 3G: NOW $149 (while supplies last) with a 3-year voice, and 3-year data add-on, as of June 19th,
8GB iPhone 3G: NOW $99 with a 3-year voice, and 3-year data add-on, as of June 19th
Device only pricing

8GB iPhone 3G: $599 as of June 19th
16GB iPhone 3G: no device-only pricing available

[dowfu]

Hi i've been with fido prepaid for about 3 years, and exactly last month i signed up for the 25$ monthly plan with no contract. I was offered one month free caller id. However its been a month and the caller id was removed. Can anyone help me on how i can call in to bargain for free caller id and if possible other features? Thanks.

[FacistCop]

Hi i've been with fido prepaid for about 3 years, and exactly last month i signed up for the 25$ monthly plan with no contract. I was offered one month free caller id. However its been a month and the caller id was removed. Can anyone help me on how i can call in to bargain for free caller id and if possible other features? Thanks.
Tell them that you want to cancel your account because Rogers offered you a better plan (eg. $25 for 200 minutes, unlimited evenings & weekends, voice mail, call display and some texts). They normally try to match it, at least for long time customers. I'm not sure if you'll be eligible for a retention plan though, but it doesn't hurt to try.

[_pOtEnZa_]

hey, newb question, im on the hardware upgrade plan from about 6 months ago (FIDO , 3 year commitment) on the iphone 3g 8gig, with a 6gig/30$ per month data plan, but i want to come BACK to my old qwerty phone, is there any way to either sell my iphone+data plan or upgrade to a new fido qwerty phone without penalty ?? ( i would like to keep my voice plan btw..but not obligatory..)
thx for anyone that can help, you can also pm if you want to start a discussion on that matter
thx in advance

can anybody help little me with my newbie questions :P pretty please :)

[little_asian_angel]

can anybody help little me with my newbie questions :P pretty please :)

You can't get another phone since you got one 6 months ago. Just sell your iphone and buy the phone you like unlocked. You're stuck with your data unless you pay $100 ECF to stop it.

[xpoint9]

how is this deal?
I have been with Fido since 2006, but not on contract. So today I signed a 3 year contract with Fido for the first time.
---------------------------------------

Phone:

iPhone 3GS 16GB @ $180 Taxes included


Plan:

250 Daytime Mins
Unlimited Incoming
100 Long distance Mins
1000 Eve/Weekends
Call display /w Name display
6GB/month Data plan


Total $55 + taxes /month

Can I do better?
---------------------------------------


Are there people here who use 6GB data plan solely for entertainment? IE no IM or email or other business related use, just videos, general browsing etc...

The CSR told me that I could get the data plan and then cancel it later on for a charge of $100. Because if I don't get the data plan then the cost of iphone would be $400. So if I get the data plan and cancel it later on, technically I save $100
So I'm not sure If I should keep the Data Plan, I could also use Wifi as a substitute.

[dowfu]

thanks FacistCop i'll give it a try.

[fooit]

how is this deal?
I have been with Fido since 2006, but not on contract. So today I signed a 3 year contract with Fido for the first time.
---------------------------------------

Phone:

iPhone 3GS @ $180 Taxes included


Plan:

250 Daytime Mins
Unlimited Incoming
100 Long distance Mins
1000 Eve/Weekends
Call display /w Name display
6GB/month Data plan


Total $55 + taxes /month

Can I do better?
---------------------------------------


Are there people here who use 6GB data plan solely for entertainment? IE no IM or email or other business related use, just videos, general browsing etc...

The CSR told me that I could get the data plan and then cancel it later on for a charge of $100. Because if I don't get the data plan then the cost of iphone would be $400. So if I get the data plan and cancel it later on, technically I save $100
So I'm not sure If I should keep the Data Plan, I could also use Wifi as a substitute.

You don't need VM?

[xpoint9]

You don't need VM?

forgot to mention but It was included.

[danku]

Did anyone here get an Iphone 3GS today from Fido? I got the iPhone 32GB 3GS, yet they still charged me $499 as opposed to the $299 3 year term price. They say that they will credit me back $200 on my 2nd invoice. I was not in a contract, and I signed up for 3 year contract with Data plan. Retention line is giving me the same story. Did this happen to anyone else, or is someone pulling the wool over my eyes? Thanks.

[jimmyche]

Did anyone here get an Iphone 3GS today from Fido? I got the iPhone 32GB 3GS, yet they still charged me $499 as opposed to the $299 3 year term price. They say that they will credit me back $200 on my 2nd invoice. I was not in a contract, and I signed up for 3 year contract with Data plan. Retention line is giving me the same story. Did this happen to anyone else, or is someone pulling the wool over my eyes? Thanks.

It's happening to me as well. Still better than the 440+TAX Apple store quoted me this morning after my 3 hours line up.

[fyrefly]

how is this deal?
I have been with Fido since 2006, but not on contract. So today I signed a 3 year contract with Fido for the first time.
---------------------------------------

Phone:

iPhone 3GS @ $180 Taxes included

.


Seems like a great deal - would like to copy it. Which iPhone? 16gB or 32gb?

[caltex]

ok so i called fido today to see if i can get a better deal...

right now im on a retention plan they offered to me 3yrs ago:
100 weekdays
unlimited W/E
unlimited incoming text

$20 /month + tax

..so i decided to call them to see if they could take away the system access fee for me but instead i only got an offer of free Caller ID/Voicemail for 1 year...
so right now im really disppointed as I was hoping to get a better deal than that like some of the rest here..i've been with fido for almost 5 yrs...is there any tips what should i say to them..i dont really know what to say to them..and im scared that they might let me go if i told them im cancelling my phone...i live in gta area (toronto) thanks.

[skyc280]

i am wondering if the retention # is still the same as the # on the OP's post.

does anyone know?

[xpoint9]

Seems like a great deal - would like to copy it. Which iPhone? 16gB or 32gb?
16GB
I edited the post to mention the capacity.


how is this deal?
I have been with Fido since 2006, but not on contract. So today I signed a 3 year contract with Fido for the first time.
---------------------------------------

Phone:

iPhone 3GS 16GB @ $180 Taxes included


Plan:

250 Daytime Mins
Unlimited Incoming
100 Long distance Mins
1000 Eve/Weekends
Call display /w Name display
6GB/month Data plan


Total $55 + taxes /month

Can I do better?
---------------------------------------


Are there people here who use 6GB data plan solely for entertainment? IE no IM or email or other business related use, just videos, general browsing etc...

The CSR told me that I could get the data plan and then cancel it later on for a charge of $100. Because if I don't get the data plan then the cost of iphone would be $400. So if I get the data plan and cancel it later on, technically I save $100
So I'm not sure If I should keep the Data Plan, I could also use Wifi as a substitute.

[jeeva86]

i am wondering if the retention # is still the same as the # on the OP's post.

does anyone know?

The direct # no longer exists, you'll have to somehow get to them thru the CSRs. Somehow, say Bell is offering xyz and you're wondering if Fido can match you on that.

[jeeva86]

i just got this..my current contract ended 2 days ago

200 daytime
UL evenings
UL inc - 2years credited @ $10
F2F
Vm, CD w/ ND
2500 text
6gb

65-10+tax for first 2 years

[4flava]

Damn, been on the phone for an hour with this guy called Andrew and still not budging!!!..

200 daytime
evening at 7
fido to fido
w/e free
cd/vm/nd
2500 txt
6GB data

$35 alone for phone plan .. Grrrrrrrr!

all for $65+ tax :( ... Damn, this guy is aggressive!

[Rforce1]

1-866-273-3436 (say the CSR was unable to get through, so gave you the number directly).

For getting the new Iphone GS added to your existing plan: (I've only completed 13 months out of 36 on my existing plan).

Tell them you don't want to, but may have to switch to Rogers, due to the great pricing they are offering on new contracts ($45 plan).

Retention guy will hum/haw, and eventually, you should be able to get the following: (be courteous)

-Waive cancellation fee (of existing plan) $200
-commit to new 3 year contract (voice/data). They added the $30 data plan to my existing City Fido. +$30 to monthly bill
-16GB Iphone GS for $199.

Good Luck...

[mystro]

1-866-273-3436 (say the CSR was unable to get through, so gave you the number directly).

For getting the new Iphone GS added to your existing plan: (I've only completed 13 months out of 36 on my existing plan).

Tell them you don't want to, but may have to switch to Rogers, due to the great pricing they are offering on new contracts ($45 plan).

Retention guy will hum/haw, and eventually, you should be able to get the following: (be courteous)

-Waive cancellation fee (of existing plan) $200
-commit to new 3 year contract (voice/data). They added the $30 data plan to my existing City Fido. +$30 to monthly bill
-16GB Iphone GS for $199.

Good Luck...

I just tried the waive cancellation fee, spend 20 minutes with him on the phone and he refused ;\

[4flava]

Damn, been on the phone for an hour with this guy called Andrew and still not budging!!!..

200 daytime
evening at 7
fido to fido
w/e free
cd/vm/nd
2500 txt
6GB data

$35 alone for phone plan .. Grrrrrrrr!

all for $65+ tax :( ... Damn, this guy is aggressive!


Damn, was on the phone for 1 hr and 15 mins with them and still going nowhere... still insisting $35 is the best they can do ... they keep saying that it's cuz I want the 3gs phone so they're using it against me. :evil:

[jeeva86]

^ naa man..say a friend got the plan i got..ur missing the UL inc, so the least they can do is offer you that plan for $55 + tax like others have gotten here...try pushing for a 10 credit...

[dowfu]

Hi guys i just got off the phone with fido and i was offered
- 350min
- unlimited at 7
- unlimited text
for $28 including tax
Previous plan:
- 100min
- unlimited at 7
- unlimited text
for $28 including tax

i told the csr to put the offer on hold. How can i negotiate to get caller id? and my excuse was to transfer to rogers because they offered me a mall discount. If i do call back to negotiate what do i say and how do i get back into talking to another customer relation service person because i already used an excuse. Thanks kind people!

[jeeva86]

^ if that deal was offered via retentions, make up an excuse like u got disconnected while on the phone with retentions and if they ask for details say u were discussing abt this plan and it shud be in the notes etc. that is a pretty good deal got, esp the 350 mins, but i suppose this is a 3yr contract, if so you should maximize on your subsidy pricing, get an iphone and then cancel the data by paying $100, assuming u dont want this plan and then sell the iphone and buy a good phone with the cash.

[vader_slri]

I just got off the phone with Fido and managed to get a fairly standard plan (judging by other posts in this thread):

200 daytime
unlim eve/we @ 7pm
unlim incoming
CID/VM
$25/month (no SAF/911)

6GB/$30

3yr contract, 32GB iPhone3GS for $299

I had to negotiate VM so they are crediting me for the 3yrs. Whatever, I'm happy with it. Maybe I'll try for more credits in a few months.

[jeeva86]

I just got off the phone with Fido and managed to get a fairly standard plan (judging by other posts in this thread):

200 daytime
unlim eve/we @ 7pm
unlim incoming
CID/VM
$25/month (no SAF/911)

6GB/$30

3yr contract, 32GB iPhone3GS for $299

I had to negotiate VM so they are crediting me for the 3yrs. Whatever, I'm happy with it. Maybe I'll try for more credits in a few months.

its not bad..just missing the 2500 text and F2F.

[etherboy]

I just got off the phone with Fido and managed to get a fairly standard plan (judging by other posts in this thread):

200 daytime
unlim eve/we @ 7pm
unlim incoming
CID/VM
$25/month (no SAF/911)

6GB/$30

3yr contract, 32GB iPhone3GS for $299

I had to negotiate VM so they are crediting me for the 3yrs. Whatever, I'm happy with it. Maybe I'll try for more credits in a few months.

Retention or new signup?

[dowfu]

Hi guys i just got off the phone with fido and i was offered
- 350min
- unlimited at 7
- unlimited text
for $28 including tax (no contract)
Previous plan:
- 100min
- unlimited at 7
- unlimited text
for $28 including tax (no contract)

i told the csr to put the offer on hold. How can i negotiate to get caller id? and my excuse was to transfer to rogers because they offered me a mall discount. If i do call back to negotiate what do i say and how do i get back into talking to another customer relation service person because i already used an excuse. Thanks kind people!

[4flava]

^ naa man..say a friend got the plan i got..ur missing the UL inc, so the least they can do is offer you that plan for $55 + tax like others have gotten here...try pushing for a 10 credit...

Sorry they did offer me unlimited incoming.

[_pOtEnZa_]

You can't get another phone since you got one 6 months ago. Just sell your iphone and buy the phone you like unlocked. You're stuck with your data unless you pay $100 ECF to stop it.

i would just be 100$ to stop it ? what ECF? can anybody help....

[vader_slri]

Retention or new signup?

Retention deal. I have been off contract for a long time.

[vader_slri]

its not bad..just missing the 2500 text and F2F.

Ya, I was on the phone for a while and CSR wasn't budging so I was happy just to get that. I don't text too much anyway and most of my friends are on Rogers. I'll try for more credits in a few months. 3 years is a looooong time.

[jeeva86]

i would just be 100$ to stop it ? what ECF? can anybody help....

ECF = Eary Cancellation Fee, happens when you break the contract and therefore have to pay the penalty, for the data its DECF and it's $10/mth or $100 whichever is smaller. Since you'll be on a 3 year data plan, to get out of the commitment you'll pay the $100 DECF fee and you'll continue to keep the voice plan. For voice plans the fee is $20/mth to a max of $400.

[dowfu]

I called fido and they told me they dont give out the 25 dollar retention plan anymore. is that true? The 25 plan was 200 min, unlimted even and weekends, cid/vm, text. Thanks

[rsxonly]

I called fido and they told me they dont give out the 25 dollar retention plan anymore. is that true? The 25 plan was 200 min, unlimted even and weekends, cid/vm, text. Thanks

they still do, if your interested in the 3gs, tell them and say ur friend got this deal blah blah blah

i got this plan yesturday

200 min
unlim evenings and weekends
unlim incomming
f2f
cid/vm/2500 txt
no saf/911
60+tax

[dowfu]

they still do, if your interested in the 3gs, tell them and say ur friend got this deal blah blah blah

i got this plan yesturday

200 min
unlim evenings and weekends
unlim incomming
f2f
cid/vm/2500 txt
no saf/911
60+tax

o well i just want the plan, and wut do u mean by 3g? thanks

[xtracrispy123]

does anyone know if its still possible to get an iphone under retentions without paying for a data plan?

My friend was able to do it with iphone just 2 weeks ago.. but I tried myself today, and they rejected me :( Was it just that guy?

[mystro]

We have 4 phones with fido, 3 of which are on the old plansw/ +SAF, one of which was on a new $60/mo plan w/ no SAF. None of the contracts are expiring any time soon, in particular, the one I was interested in upgrading to iphone was not expiring until september 2010, meaning I wouldn't be eleigble for upgrade for quite a while...

I called the retention # someone posted above 5 times today, and in general got blocked (although interestingly I got 3 different responses the first 4 times I called)

The last time, the guy thought about it for a while and said ok fine I'll do it on this line only this one time.

I'm getting the iPhone 3Gs for $199 (minus a bunch of fido dollars, which is nice)

I'm also on this plan:

200 daytime minutes
unlimited incoming
1000 evening/weekend
CD
VM
6gb
$55+tax no SAF

all in all, quite happy...

[lalala2]

I also got the $25 retention plan -

200 Daytime
Unlimited Evening/Weekend
Unlimited Incoming
F2F
VM/CD
2500 Text Messages
Extended Network
No SAF

I've also got a new iPhone 3GS 16G with 6GB data plan for $30, and I was able to use my Fido dollars. The phone charge will appear as $399 + tax on the next bill but $200 will be credited back on the 2nd bill.

This is for 3-year voice and data contract. I'm pretty happy. :)

[lalala2]

does anyone know if its still possible to get an iphone under retentions without paying for a data plan?

My friend was able to do it with iphone just 2 weeks ago.. but I tried myself today, and they rejected me :( Was it just that guy?

Since yesterday (6/19), it's mandatory to have data plan if you want to get iphone 3G or 3GS on special pricing. You can cancel the data plan and pay $100 early data termination fee after you see Fido credits you $200 after 2 months though.

[jeeva86]

Has anyone been able to get the $25 retentions plan without signing up for the iphone or data packages? e.g. just the voice plan?

[DaSnipe]

I also got the $25 retention plan -

200 Daytime
Unlimited Evening/Weekend
Unlimited Incoming
F2F
VM/CD
2500 Text Messages
Extended Network
No SAF

I've also got a new iPhone 3GS 16G with 6GB data plan for $30, and I was able to use my Fido dollars. The phone charge will appear as $399 + tax on the next bill but $200 will be credited back on the 2nd bill.

This is for 3-year voice and data contract. I'm pretty happy. :)

The regular retentions plan doesn't have unlimited Incoming nor F2F, so if you got all that for 25$ you did well.

How long were you into your contract? I want a 3GS and would renew if I could get one for 199

[fellows]

I also got the $25 retention plan -

200 Daytime
Unlimited Evening/Weekend
Unlimited Incoming
F2F
VM/CD
2500 Text Messages
Extended Network
No SAF

I've also got a new iPhone 3GS 16G with 6GB data plan for $30, and I was able to use my Fido dollars. The phone charge will appear as $399 + tax on the next bill but $200 will be credited back on the 2nd bill.

This is for 3-year voice and data contract. I'm pretty happy. :)

Awesome, that's the exact plan I'm looking for. What exactly did you have to do to get them to offer this? or did you kind of press them?

Any information would be appreciated.
Did you call retentions directly?

[_pOtEnZa_]

ECF = Eary Cancellation Fee, happens when you break the contract and therefore have to pay the penalty, for the data its DECF and it's $10/mth or $100 whichever is smaller. Since you'll be on a 3 year data plan, to get out of the commitment you'll pay the $100 DECF fee and you'll continue to keep the voice plan. For voice plans the fee is $20/mth to a max of $400.

thx for that ! but what about the iphone ? woudnt they take it back ? im confused about what they would actually want, jut 100$ and i keep the phone, i doubt it ?

[little_asian_angel]

thx for that ! but what about the iphone ? woudnt they take it back ? im confused about what they would actually want, jut 100$ and i keep the phone, i doubt it ?

you bought the phone already so it's yours. $100 is a data cancellation fee for your early termination of a contract. They are penalizing you because you have broke the contract. It's just another way of saying you are buying out the rest of your contract duration. Just sell it on craigslist or something. You won't get much since it's used and 3gs is out already, but at least you'll get some money back. That'll make up for all or portion of the cancellation fee and the phone you want

[pretender]

Called in and got a seemingly standard retention plan, but it included everything I wanted so I'm happy. I got the 32GB iPhone 3GS along with it ($299-Fido Dollars).

Might be worth mentioning that I was on a retention plan before for around the same cost, but less benefits (circa 2 years ago).

200 Daytime
Unlimited Evenings & Weekends
Early evenings @ 5PM
Unlimited incoming
CD/Enhanced VM
2500 text messages
6GB data
No SAF
for 27.50 (voice) + 30.00 (data)

[dowfu]

hi guys i called and got the following offer:
- 350min
- unlimited at 7
- unlimited text
for $28 including tax (no contract)
Previous plan:
- 100min
- unlimited at 7
- unlimited text
for $28 including tax (no contract)
how do i get the standard $25 retention plan, plz help.

Thanks

[rsxonly]

hi guys i called and got the following offer:
- 350min
- unlimited at 7
- unlimited text
for $28 including tax (no contract)
Previous plan:
- 100min
- unlimited at 7
- unlimited text
for $28 including tax (no contract)
how do i get the standard $25 retention plan, plz help.

Thanks

u can try calling and telling them that your friend got "this plan" and you were hoping that they can match it

[who8my_rice]

i have question, maybe someone will know the answer...

i am planning to call in and hopefully get the $25 retention plan and sign up for a 3 yr contract just so I can get the iphone 3gs.

I don't actually want the iphone 3gs, i just want to sell it so I can put that money down towards a blackberry bold. Will I have to change the data plan? or is the iphone and blackberry plan completely different?

I just dont want to pay any extra fees to cancel my iphone data plan just so i can sign up for a blackberry one...

[jeeva86]

^you can use the iphone data plan on your bb, it's the same thing.

[socoolyo]

Hi,
So basically I became a new fido customer (I was one in the past a while back, but had to give up the plan).. Anyways.. I called customer service to try to get a better plan (I just got the Iphone 3g s on Friday).. I told the lady that I was unhappy with the plan because I had some friends that had much better plans. She started telling me how the plan is very good bla bla (its just a regular plan thats advertised).. I told her that I still knew people who got better plans, she said it could be true, but because I am a new customer and if I was a customer before November of 2008 that I would be able to negotiate a plan because back then they had to pay SAF, etc.. Then she explained to me that I can cancel within the 15 days, and she mentioned I can check out rogers.. Then I said, can I get the retention department, so then I think she was lying to me telling me she was the retention department. Anyways, I think she made a note on my account that I called in.. Any thoughts on how I proceed from here? Is it true that I can't get a better plan?

[4flava]

Hey fellow rfders, I hope it's not a silly questions but I'm new to data and I'm heading to California/Vegas in a week so I was wondering if data is still usable there and if so would I be charged extra like how we're charged extra for roaming???

Thanks.:razz:

[jeeva86]

Hi,
So basically I became a new fido customer (I was one in the past a while back, but had to give up the plan).. Anyways.. I called customer service to try to get a better plan (I just got the Iphone 3g s on Friday).. I told the lady that I was unhappy with the plan because I had some friends that had much better plans. She started telling me how the plan is very good bla bla (its just a regular plan thats advertised).. I told her that I still knew people who got better plans, she said it could be true, but because I am a new customer and if I was a customer before November of 2008 that I would be able to negotiate a plan because back then they had to pay SAF, etc.. Then she explained to me that I can cancel within the 15 days, and she mentioned I can check out rogers.. Then I said, can I get the retention department, so then I think she was lying to me telling me she was the retention department. Anyways, I think she made a note on my account that I called in.. Any thoughts on how I proceed from here? Is it true that I can't get a better plan?

Yes, it's true, to get the retention plans, you have to be a fido customer for the past 90 days.

[jeeva86]

Hey fellow rfders, I hope it's not a silly questions but I'm new to data and I'm heading to California/Vegas in a week so I was wondering if data is still usable there and if so would I be charged extra like how we're charged extra for roaming???

Thanks.:razz:

Data is only free if you are in Canada. Outside of it, you are roaming and I think the charges are 3cents/kb if you don't have a data plan or 0.6cents/kb if you do have a plan. I'm not too sure.

[Sopranos]

Yes, it's true, to get the retention plans, you have to be a fido customer for the past 90 days.

What if you are a pay as you go customer, do they still treat you as a regular Fido customer and if you want to switch to a plan would they offer retention plans?

Thanks

[socoolyo]

Yes, it's true, to get the retention plans, you have to be a fido customer for the past 90 days.

Ok.. So I guess my best bet is to just take what i got and call back in 90 days.

[jeeva86]

What if you are a pay as you go customer, do they still treat you as a regular Fido customer and if you want to switch to a plan would they offer retention plans?

Thanks

Not too sure, but my guess would be you'd have to be 90 days on a post-paid plan.

[jimmyche]

u can try calling and telling them that your friend got "this plan" and you were hoping that they can match it

Thanks,

After two seperate calls, I finally got the CSR to match my "friend's" famous $25 retention plan with iphone 3GS.
The plan and the phone were dealt with separately.

$25 (3 year)
200 daytime, unlimited fido to fido, unlimited evening/weekend.
Call ID, Voicemail, 2500 sms.
No system access fee no 911

$30 6GB DATA (2 Years left)

Iphone 3GS 32GB 299+TAX

Total = $55+tax/month



Upgrading from

$20 - $10 credit

200 daytime, 1000 fido to fido, unlimited evening/weekend,

+$10

Caller ID, Voice mail, 125 sms, who call

+SAF + 911

$30 6GB DATA (2 Years left)

Total = 58+TAX/month.

So I will be paying 3 dollars less and gets unlimited fido to fido and 2500 sms instead.

Now I've noticed that the voice mail will appear as a credit and since I will be getting an iphone. Will the voice mail credit conflict with the iphone?

[jimmyche]

Data is only free if you are in Canada. Outside of it, you are roaming and I think the charges are 3cents/kb if you don't have a data plan or 0.6cents/kb if you do have a plan. I'm not too sure.

There's a Add-on you can add for data roaming.

it's call US DATA ADD ON.

Basically, it's 10 dollars a month.
Then data roaming will be $1 per MB

Without the add-on, with the $30 6Gb, data roaming will be $0.006 per kb = $6 per MB.

So If you are planning to do more than 2 MB of data roaming in the State, getting the add on will be a good idea.

[gofidogo]

I was offered the same plan...However I was interested in the UL incoming too...So, the CSR offered me a slight variation of this plan:

$25 per month + $30 6GB data
200 anytime minutes
1000 Evening/Weekend (have to check on evening start time)
Call Display
Voicemail (non visual)
2500 Text messages
Fido to Fido, Fido to Rogers
Unlimited incoming ($10 and $10 credit every month)
I think it includes System Access Fee

Every thing looks good. If I can get the VVM and may be 5PM evening, that would be awesome...

One question, if someone can help....

I want the Iphone ASAP. So, I want to pick a phone at a local Fido corporate/reseller. The CSR said that I can go and get the phone anywhere and signup to a new contract at a regular price and then call us back to adjust my plan to the above offer.

Is there any chance that after I sign up for a 3 year term at a store, they would decline this offer?






Thanks,

After two seperate calls, I finally got the CSR to match my "friend's" famous $25 retention plan with iphone 3GS.
The plan and the phone were dealt with separately.

$25 (3 year)
200 daytime, unlimited fido to fido, unlimited evening/weekend.
Call ID, Voicemail, 2500 sms.
No system access fee no 911

$30 6GB DATA (2 Years left)

Iphone 3GS 32GB 299+TAX

Total = $55+tax/month



Upgrading from

$20 - $10 credit

200 daytime, 1000 fido to fido, unlimited evening/weekend,

+$10

Caller ID, Voice mail, 125 sms, who call

+SAF + 911

$30 6GB DATA (2 Years left)

Total = 58+TAX/month.

So I will be paying 3 dollars less and gets unlimited fido to fido and 2500 sms instead.

Now I've noticed that the voice mail will appear as a credit and since I will be getting an iphone. Will the voice mail credit conflict with the iphone?

[jimmyche]

The CSR said that I can go and get the phone anywhere and signup to a new contract at a regular price and then call us back to adjust my plan to the above offer.



Good plan, My gf will find your plan more suitable.

Regarding the signup a new contract approach, that sounds suspicious to me.
At one point, you will technically have to contract.

One with garden plan w/ iphone 3G.
One with good plan but no iphone.

And if anything went wrong, You will be stuck with two contracts.

Just get the iphone shipped to you.

[4flava]

Holy crap .. I just logged into my Fido account and this what it says...

Fido Agreement
3 Years: June 21, 2012 -
June 21, 2015

:-0

[gimy]

Thank everyone for the posts. Being with fido for more than 6 years, my old contract just ends. So called today and signed another 3 years contract. I was looking for the standard $25 voice plan+$30 data plan. Then the rep even gave me $5 discount on the data. Lucky I am. So here is what I got:

$25 per month
200 anytime minutes
Unlimited incoming
Unlimited Evening/Weekend (start from 7:00pm I think)
Call Display,Voicemail
2500 Text messages
Fido to Fido

$30 6GB data -$5 credit for one year.

So total $50+tax.

Plus an 16G iphone 199-fido dollar +tax. I am happy with that.~~

[jeeva86]

^, wow that's the first one I've seen in a while that was better than mine!

[Cryptic_Soul]

Holy crap .. I just logged into my Fido account and this what it says...

Fido Agreement
3 Years: June 21, 2012 -
June 21, 2015

:-0

call them to get them to fix it..happened to me too when i got a retention deal and a phone

[beamsboy]

I am planning to call tomorrow,
just a quick question, do they ask you for your friend's info (name, phone number..etc) if you said you would like them to match your "friend's" plan?
thanks

[little_asian_angel]

I am planning to call tomorrow,
just a quick question, do they ask you for your friend's info (name, phone number..etc) if you said you would like them to match your "friend's" plan?
thanks

they can't do that. that is against confidentiality.

[DK_Min]

Thanks OP.

Called again yesterday and got the follow for myself and a buddy who was with me.

200 Mins
EVE/WK
Unlim Incoming
Fido-Fido
Expanded Rogers
CID/VM
2500TXT
No SAF

Then Data for $30

So $55 Total.

My buddy got a 3Gs as a HUP as his contract was almost over.

Seems on par with what everyone else is getting. The guy was hesitant on the expanded network and unlimited incoming, however, when I agreed to get data he budged.

Data teathering is awesome by the way!!! Using my laptop over iphone 3G connection right now.

[Anirudthan]

Thank everyone for the posts. Being with fido for more than 6 years, my old contract just ends. So called today and signed another 3 years contract. I was looking for the standard $25 voice plan+$30 data plan. Then the rep even gave me $5 discount on the data. Lucky I am. So here is what I got:

$25 per month
200 anytime minutes
Unlimited incoming
Unlimited Evening/Weekend (start from 7:00pm I think)
Call Display,Voicemail
2500 Text messages
Fido to Fido

$30 6GB data -$5 credit for one year.

So total $50+tax.

Plus an 16G iphone 199-fido dollar +tax. I am happy with that.~~

Mentioned that and got it right away. Asked for more but would'nt budge. Anyways, this plan is perfect for my lifestyle.

[dgege]

The extended covergage, AfAIK, is included in this 25$ retention plan. That's what I was told, at least.

Thanks OP.

Called again yesterday and got the follow for myself and a buddy who was with me.

200 Mins
EVE/WK
Unlim Incoming
Fido-Fido
Expanded Rogers
CID/VM
2500TXT
No SAF

Then Data for $30

So $55 Total.

My buddy got a 3Gs as a HUP as his contract was almost over.

Seems on par with what everyone else is getting. The guy was hesitant on the expanded network and unlimited incoming, however, when I agreed to get data he budged.

Data teathering is awesome by the way!!! Using my laptop over iphone 3G connection right now.

[reverietime]

Today I tried calling Fido (via 611, not the retentions # directly) to try and get them to match my "friend's" plan, and I got nowhere. The first call seemed promising - the CSR seemed at least familiar with the plan, and said he had to transfer me to the right department to deal with that (I was hoping retentions) but the second guy said he hadn't heard of such a plan, only the $25/100 mins plan (aka the one on their website).

Any tips? What's better, calling retentions directly to try and get them to match the plan, or do I have to do the whole pretending I'm canceling thing? I've never been on a contract before, only month-to-month. I want to get the $25 plan, plus $30/6GB data to get an iPhone. Thanks for your help!

[i97ww4]

what is extended coverage covers? any difference from regular coverage?

[jimmyche]

what is extended coverage covers? any difference from regular coverage?

Fido coverage is the Fido coverage when Rogers acquired Fido.
Extended coverage is the Rogers coverage.

If you live in an Urban Area, You don't really need rogers coverage.

[Vihsadas]

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.

With tax it's a total of $55. I believe this is the cheapest loyalty plan I've heard of. But it took some barganing and serious work to get there...

I first called 611, and went to the "promotions" department and indicated I was looking to renew my contract and get an iPhone. The woman offered me two loyalty plans which were absolutely horrendous. I told her that I knew 2 people that had received a better plan and had been with fido for less time. She persisted saying that she didn't know about those plans, and the only ones that she saw she could offer were the really bad loyalty plans. (Those plans don't include texts, voicemail/calldisplay, AND they have a system access fee. horrible.) We went back and forth for about 10 mins and I pretended to consider those plans...Eventually I asked her to repeat the costs and we went through my current usage together. I did some quick paper-napkin mat, and just said, "You know, when I compare my current monthly invoice with the 'loyalty' plan you are offering me, there is basically no incentive for me to switch. With the new plan you're offering me I would save about $1 a month and still be paying about $45 a month for not that great a plan. I could definitely do better at Telus or Rogers." She persisted again, and I just said, "Well look, I'm not on a contract right now, so I think I'm going to start looking at other providers. Thanks."
And bam, immediately I was transferred to "Someone else that could help me" (i.e. a retention CSR).

The retention CSR didn't beat around the bush at all. He just said, "look you're a long-time customer of ours so I'm just going to offer you the best loyalty plan we have. I guarantee you can't get another company to beat it."
He even said at that point that he's supposed to bargain with me, but because I'm a 5 year customer he'd offer it to me right away. So IMHO, the best way to go about this is to play their game, and act like you've only "heard" about better deals in passing, and pretend to actually consider the offers you are getting at stage one. Then with enough time you'll be transferred to stage two.

Factors that probably played in my favor:
1) I am not currently on a contract so there is no penalty for me to quit.
2) I am a 5 year customer and have never missed a payment.

The only downside was that he said they were currently out of the iPhone3GS so he made an appointment to call me back in the near future (he gave a specific date) and made a note in my file with a reference number I could use. He then said if I could find an iPhone in store I could sign up there and have the plan immediately switched over to the $50 uber plan I was offered. Very satisfied!

Hopefully this info is helpful for others! Good luck guys!

[dj_rice]

We have 4 phones with fido, 3 of which are on the old plansw/ +SAF, one of which was on a new $60/mo plan w/ no SAF. None of the contracts are expiring any time soon, in particular, the one I was interested in upgrading to iphone was not expiring until september 2010, meaning I wouldn't be eleigble for upgrade for quite a while...

I called the retention # someone posted above 5 times today, and in general got blocked (although interestingly I got 3 different responses the first 4 times I called)

The last time, the guy thought about it for a while and said ok fine I'll do it on this line only this one time.

I'm getting the iPhone 3Gs for $199 (minus a bunch of fido dollars, which is nice)

I'm also on this plan:

200 daytime minutes
unlimited incoming
1000 evening/weekend
CD
VM
6gb
$55+tax no SAF

all in all, quite happy...


My contract doesn't end til July 2010, and I'm not eligible for renewal til January 2010, called retentions and was told only way I can get a Iphone for $99 is to cancel my contract but keep my line ($200 Early Cancellation Fee) and sign up for a new 3 year....so pay $299....tried getting her to waive the cancellation fee but no dice, I'll keep calling back till they cave in since I wanna sign up for that 6GB/$30 data plan also I've been a loyal customer for 9 years+

My plan right now is an old one

100/1000 E/WE
Unlimited Incoming
Call Display $6 (Just added this month, took it off 2 years ago cause too expensive)
$5 Credit Towards the Caller ID cause I complained
SAF

$38/month and I don't even have any text msg plan


Curious what you said to them to make them give this to you cause I only have till July 1st when the data plan special ends thanks in advance

[timuris]

I am a relatively new Fido's customer (been with them since December 2008, month-to-month plan). After multiple attempts, received the following offer (which i accepted):

- 350 mins ($35 plan + $10 credit for the next 2 years)
- Unlimited Eve/Weekend from 7pm
- Unlimited Text
- Caller ID/Voicemail ($10 credit for the next 2 years)
- No SAF/911
- 2-year plan

All for $26.25 taxes in. I used to pay $37.65 for the same plan with 100 mins, everything else the same. Better than nothing, i guess. Should probably try and get the fido2fido, and free incoming, but i doubt I'll get it; i had hard time getting the aforementioned deal.

Fido wouldn't sell me the iPhone for 199 + data plan; apparently I need to cancel my service to get it. I don't mind signing a contract, I just want an iPhone for $199 :P, but they said that since i signed up for monthly plans I can never get the it for 199/299 :(

[yogilo]

Asking for some suggestion/advice.

I currently have the HTC and am thinking of getting the iPhone3Gs. My current plan is a grandfathered plan. $45 for 250 or 300 mins; unl weekends/evenings; unl incoming (note: not just fido2fido); ? sms. Value pack: $11 + sys. access fee + 911. Total each month is $63.45 before taxes.

About time to get some deals from Fido. Actually, I prefer the unlimited incoming rather than just unl fido2fido.

I have enough Fido dollars to get the new iPhone with the 3 year plan. Has enough redeem their Fido $ for the $99 3Gs yet? Should I redeem my Fido $ first and then call Retention?

What do you think?

[DK_Min]

what is extended coverage covers? any difference from regular coverage?

Extended rogers network is huge if you travel outside of major cities, or outside of the Fido coverage area. If you do not have it and use your phone on the Rogers network, you are charged a "roming" type fee per minute. This gives you access to your fido minutes on rogers network.

I went to BC a few years ago and made some local calls on rogers network and was charged $20 or so. With the expanded network, no additional fees. Worth it for me as it is free!! :-)

[BernardRyder]

FOR NEW CUSTOMERS

this is what I have pulled from this thread:

"Afaik, retentions is willing to negotiate with clients who've been with Fido for 3 months at minimum. If you do manage to strike a deal prior to that, the rep would be breaking any number of policies."

"Wrong.. new customers have 15 or 30 days to refund the phone and cancel the contract at no cost. They are most vulnerable at this point and retention will do whatever they can to try to keep you as a new customer. "

"The 3 months rule is one of the rules they can break. If you are within the refund period and let them know you have much better alternatives to fall back on (e.g. Bell Corporate Plan), they will break that rule."

"ok so i just got my phone and now what? i call retention? and say what?

can you guys give me some arguments to have a better plan?

im on the 25$ plan

thanks!"


"Tell them XyZ is offering abc, and want them to match it otherwise you'll return the phone and go with them... but would rather not go through the hassel. Set the tone as you wish from nice and curious to threatening, angry... see what works"

"It's been done in the past. Haven't followed this thread in years."

"+1 ... I negotiated a $10 credit each month for the remainder of the contract 2 days into the plan "

"Actually the secret direct RETENTION number is 866-279-3436. But you are not supposed to know it, so when you call pretend you have been tranferred from a regular CSR."

So 2 days into a contract is A OK?

& I was just wondering, is the voice plan seperate from the Data Plan? Because I want to keep the 6GB 30 plan. Thks

[LORDSTC]

FOR NEW CUSTOMERS

this is what I have pulled from this thread:

"Afaik, retentions is willing to negotiate with clients who've been with Fido for 3 months at minimum. If you do manage to strike a deal prior to that, the rep would be breaking any number of policies."

"Wrong.. new customers have 15 or 30 days to refund the phone and cancel the contract at no cost. They are most vulnerable at this point and retention will do whatever they can to try to keep you as a new customer. "

"The 3 months rule is one of the rules they can break. If you are within the refund period and let them know you have much better alternatives to fall back on (e.g. Bell Corporate Plan), they will break that rule."

"ok so i just got my phone and now what? i call retention? and say what?

can you guys give me some arguments to have a better plan?

im on the 25$ plan

thanks!"


"Tell them XyZ is offering abc, and want them to match it otherwise you'll return the phone and go with them... but would rather not go through the hassel. Set the tone as you wish from nice and curious to threatening, angry... see what works"

"It's been done in the past. Haven't followed this thread in years."

"+1 ... I negotiated a $10 credit each month for the remainder of the contract 2 days into the plan "

"Actually the secret direct RETENTION number is 866-279-3436. But you are not supposed to know it, so when you call pretend you have been tranferred from a regular CSR."

So 2 days into a contract is A OK?

& I was just wondering, is the voice plan seperate from the Data Plan? Because I want to keep the 6GB 30 plan. Thks


very good read

[Fluid]

amazing read, all i want fido to do is gimmie a copy of my first line on to my second line and this might be one way of doing it.

[controlyar]

Is it possible to negotiate voice and data separately ?

I am currently on a legacy retention plan (no contract).

1) Negotiate voice plan - the standard $25 retention plan and pick up a non-smartphone (from $0 to $50)

3yr. Contract
200 daytime mins
Unlimited Evening & Weekends (7PM)
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
Expanded Rogers Network
No system access fee


2) Add Data plan after - $30, and get either Iphone 3G or 3Gs for the promotion price ($49/$99 or $199/$299 respectively), and pay using Fido Dollars.

6GB/month
3yr. Contract

This way you end up with a crappy phone (ie. F266) which you can resell and keep the iPhone. Monthly fees will be $55 total.

The alternative is negotiating together and potentially getting both for $50/month like the poster above but only getting the iPhone for the promotional price.

[nato]

i've been with fido for over 10 years now. and i got the most garbage retention plan with 2 year contract. Luckily my 2 years is up now.

I was going to try for a new retention plan but i hear new service providers are coming out with outrageous prices.

question is should i wait and use those as bait for a better plan?

[NsK450]

I am not under contract and I don't want to be under contract just yet.

I have the f2f normal plan with cd for 44$ tax in right now. Which is absolutely ****** even compared to their newly plans which does not require SAF.

Can I call retention and ask for something better without signing a new contract?

[smuncky]

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.

With tax it's a total of $55. I believe this is the cheapest loyalty plan I've heard of. But it took some barganing and serious work to get there...

I first called 611, and went to the "promotions" department and indicated I was looking to renew my contract and get an iPhone. The woman offered me two loyalty plans which were absolutely horrendous. I told her that I knew 2 people that had received a better plan and had been with fido for less time. She persisted saying that she didn't know about those plans, and the only ones that she saw she could offer were the really bad loyalty plans. (Those plans don't include texts, voicemail/calldisplay, AND they have a system access fee. horrible.) We went back and forth for about 10 mins and I pretended to consider those plans...Eventually I asked her to repeat the costs and we went through my current usage together. I did some quick paper-napkin mat, and just said, "You know, when I compare my current monthly invoice with the 'loyalty' plan you are offering me, there is basically no incentive for me to switch. With the new plan you're offering me I would save about $1 a month and still be paying about $45 a month for not that great a plan. I could definitely do better at Telus or Rogers." She persisted again, and I just said, "Well look, I'm not on a contract right now, so I think I'm going to start looking at other providers. Thanks."
And bam, immediately I was transferred to "Someone else that could help me" (i.e. a retention CSR).

The retention CSR didn't beat around the bush at all. He just said, "look you're a long-time customer of ours so I'm just going to offer you the best loyalty plan we have. I guarantee you can't get another company to beat it."
He even said at that point that he's supposed to bargain with me, but because I'm a 5 year customer he'd offer it to me right away. So IMHO, the best way to go about this is to play their game, and act like you've only "heard" about better deals in passing, and pretend to actually consider the offers you are getting at stage one. Then with enough time you'll be transferred to stage two.

Factors that probably played in my favor:
1) I am not currently on a contract so there is no penalty for me to quit.
2) I am a 5 year customer and have never missed a payment.

The only downside was that he said they were currently out of the iPhone3GS so he made an appointment to call me back in the near future (he gave a specific date) and made a note in my file with a reference number I could use. He then said if I could find an iPhone in store I could sign up there and have the plan immediately switched over to the $50 uber plan I was offered. Very satisfied!

Hopefully this info is helpful for others! Good luck guys!

finally, a detailed post. thanks for this!

[MegaCreation]

i've been with fido for over 10 years now. and i got the most garbage retention plan with 2 year contract. Luckily my 2 years is up now.

I was going to try for a new retention plan but i hear new service providers are coming out with outrageous prices.

question is should i wait and use those as bait for a better plan?

Good question. People are always suggesting not to sign contracts because better deals are just around the corner for various reasons.

I say go for it. Sign a contract and get a better deal. The worst that could happen is that the new companies do come in with killer prices. But if that happens, you can bet that Fido, Rogers, Bell, Telus, etc. will all follow by having new plans with lower prices. The nice thing about being with Fido is that you can change your plan at any time for free.

So basically, it's a win-win because you'll have a better plan now (and start saving money now) and if Fido lowers their prices later, you can just switch and save even more. The alternative is to keep overpaying now and only start saving later (if and only if the new companies come in with lower prices).

That's just my $0.02

[mgdsky]

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.

With tax it's a total of $55. I believe this is the cheapest loyalty plan I've heard of. But it took some barganing and serious work to get there...

I first called 611, and went to the "promotions" department and indicated I was looking to renew my contract and get an iPhone. The woman offered me two loyalty plans which were absolutely horrendous. I told her that I knew 2 people that had received a better plan and had been with fido for less time. She persisted saying that she didn't know about those plans, and the only ones that she saw she could offer were the really bad loyalty plans. (Those plans don't include texts, voicemail/calldisplay, AND they have a system access fee. horrible.) We went back and forth for about 10 mins and I pretended to consider those plans...Eventually I asked her to repeat the costs and we went through my current usage together. I did some quick paper-napkin mat, and just said, "You know, when I compare my current monthly invoice with the 'loyalty' plan you are offering me, there is basically no incentive for me to switch. With the new plan you're offering me I would save about $1 a month and still be paying about $45 a month for not that great a plan. I could definitely do better at Telus or Rogers." She persisted again, and I just said, "Well look, I'm not on a contract right now, so I think I'm going to start looking at other providers. Thanks."
And bam, immediately I was transferred to "Someone else that could help me" (i.e. a retention CSR).

The retention CSR didn't beat around the bush at all. He just said, "look you're a long-time customer of ours so I'm just going to offer you the best loyalty plan we have. I guarantee you can't get another company to beat it."
He even said at that point that he's supposed to bargain with me, but because I'm a 5 year customer he'd offer it to me right away. So IMHO, the best way to go about this is to play their game, and act like you've only "heard" about better deals in passing, and pretend to actually consider the offers you are getting at stage one. Then with enough time you'll be transferred to stage two.

Factors that probably played in my favor:
1) I am not currently on a contract so there is no penalty for me to quit.
2) I am a 5 year customer and have never missed a payment.

The only downside was that he said they were currently out of the iPhone3GS so he made an appointment to call me back in the near future (he gave a specific date) and made a note in my file with a reference number I could use. He then said if I could find an iPhone in store I could sign up there and have the plan immediately switched over to the $50 uber plan I was offered. Very satisfied!

Hopefully this info is helpful for others! Good luck guys!

that is an awesome plan! I maybe able to get that after another 3 years. :lol:

[Sqarepants]

sounds everybody wants iphone, how about blackberry? does anyone have the deal with blackberry instead of iphone?

by the way, what's the difference between iphone and blackberry? I am interested in email, browsing, GPS, music, not care too much about camera and vedio, in this case, does blackberry fit me better?

appreiate your help

[ma678]

Almost the exactly same as mine. I pay $30.00 with early 5pm and 1000 minutes Canadian Long Distance above his plan; furthermore, I get extra $15.00 credit for the next four months. :razz:

I'm not eligible for iphone HUP until end of next January. Anyway, I just ordered $30.00/6GB data plan from next billing cycle. Happy...:lol:

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.

With tax it's a total of $55. I believe this is the cheapest loyalty plan I've heard of. But it took some barganing and serious work to get there...

I first called 611, and went to the "promotions" department and indicated I was looking to renew my contract and get an iPhone. The woman offered me two loyalty plans which were absolutely horrendous. I told her that I knew 2 people that had received a better plan and had been with fido for less time. She persisted saying that she didn't know about those plans, and the only ones that she saw she could offer were the really bad loyalty plans. (Those plans don't include texts, voicemail/calldisplay, AND they have a system access fee. horrible.) We went back and forth for about 10 mins and I pretended to consider those plans...Eventually I asked her to repeat the costs and we went through my current usage together. I did some quick paper-napkin mat, and just said, "You know, when I compare my current monthly invoice with the 'loyalty' plan you are offering me, there is basically no incentive for me to switch. With the new plan you're offering me I would save about $1 a month and still be paying about $45 a month for not that great a plan. I could definitely do better at Telus or Rogers." She persisted again, and I just said, "Well look, I'm not on a contract right now, so I think I'm going to start looking at other providers. Thanks."
And bam, immediately I was transferred to "Someone else that could help me" (i.e. a retention CSR).

The retention CSR didn't beat around the bush at all. He just said, "look you're a long-time customer of ours so I'm just going to offer you the best loyalty plan we have. I guarantee you can't get another company to beat it."
He even said at that point that he's supposed to bargain with me, but because I'm a 5 year customer he'd offer it to me right away. So IMHO, the best way to go about this is to play their game, and act like you've only "heard" about better deals in passing, and pretend to actually consider the offers you are getting at stage one. Then with enough time you'll be transferred to stage two.

Factors that probably played in my favor:
1) I am not currently on a contract so there is no penalty for me to quit.
2) I am a 5 year customer and have never missed a payment.

The only downside was that he said they were currently out of the iPhone3GS so he made an appointment to call me back in the near future (he gave a specific date) and made a note in my file with a reference number I could use. He then said if I could find an iPhone in store I could sign up there and have the plan immediately switched over to the $50 uber plan I was offered. Very satisfied!

Hopefully this info is helpful for others! Good luck guys!

[captawesom3]

sounds everybody wants iphone, how about blackberry? does anyone have the deal with blackberry instead of iphone?

by the way, what's the difference between iphone and blackberry? I am interested in email, browsing, GPS, music, not care too much about camera and vedio, in this case, does blackberry fit me better?

appreiate your help

id say you get an iphone for what you want to get.. because fido doesn't offer any good blackberries. they only offer the pearl which i dont find is a great blackberry something along the lines of 8310 or higher up is better.. although the blackberry has better compression and you wouldn't be using a whole lot of data compared to an iphone.. for what your asking the iphone is better.. because its got a better browsing interface or whatever than the blaackberry ... but dont get me wrong the blackberry is a great phone, im using a bold right now and i love it.. so yeah. id say go for the iphone if your with fido..

[GSC]

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.



How did you get it ?

[skyc280]

Took the bait and got a 3 years plan

Standard $25/plan
200 Weekday minutes 8am-7pm
unlimited eve/weekend 7pm - 8am
unlimited fido/fido local
CID/VM/Name Display
2500 text msgs
No system access fee
Expanded network

Option
Unlimited incoming ($10)

Credit ($5/month assuming I take unlimited incoming for minimum 3 months)
Total Voice Portion $30/month..yep I am paying $10 more than what one of the guy gets earlier...but I will prob cancel the unlimited incoming down the road and still be able to keep the $5 credit to make my plan $20/month after 3 months.

Data $30/6GB, cancellation fee is $100. I had the option of not have to pay data to get Iphone 3G-S if i pay 399, but for only $100 difference (299 including cancellation fee vs 399) I will be able try data for a month or two to decide the real value of "data plan" for me.

[fellows]

Took the bait and got a 3 years plan

Standard $25/plan
200 Weekday minutes 8am-7pm
unlimited eve/weekend 7pm - 8am
unlimited fido/fido local
CID/VM/Name Display
2500 text msgs
No system access fee
Expanded network

Option
Unlimited incoming ($10)

Credit ($5/month assuming I take unlimited incoming for minimum 3 months)
Total Voice Portion $30/month..yep I am paying $10 more than what one of the guy gets earlier...but I will prob cancel the unlimited incoming down the road and still be able to keep the $5 credit to make my plan $20/month after 3 months.

Data $30/6GB, cancellation fee is $100. I had the option of not have to pay data to get Iphone 3G-S if i pay 399, but for only $100 difference (299 including cancellation fee vs 399) I will be able try data for a month or two to decide the real value of "data plan" for me.

Did you call retentions directly? or get transferred. What was your plan before they offered you this one?
What did you say exactly, or did the CSR just offer it to you.
Congrats on getting what you wanted

For those of you who are getting 2500 text messages, I assume that's outgoing right? Incoming texts are still always free aren't they?

[skyc280]

Did you call retentions directly? or get transferred.
What did you say exactly, or did the CSR just offer it to you.
Congrats on getting what you wanted

i called directly. The CSR pretty much just offer that to me and I didn't really bargain ..well I did mention how the other guy is getting all of what she offered but $10 less..then she said it is a case-by-case basis. She can't do more than what she can on my case.

[Stunt_101]

i got my retention plan last month

$25
200 daytime
unlimited incoming
unlimited eve and weekend
caller id
200 txt
no sys access fee
no 911
2 yrs contract

i got my dad pretty much the same plan


$25
200 daytime
unlimited incoming
unlimited eve and weekend
caller id
no sys access fee
no 911
2 yrs contract

what surprised me was that the rep threw in a phone off my choice (dad wanted the K1)

[Narci]

i got my retention plan last month

$25
200 daytime
unlimited incoming
unlimited eve and weekend
caller id
200 txt
no sys access fee
no 911
2 yrs contract

i got my dad pretty much the same plan


$25
200 daytime
unlimited incoming
unlimited eve and weekend
caller id
no sys access fee
no 911
2 yrs contract

what surprised me was that the rep threw in a phone off my choice (dad wanted the K1)

What time does your free weeknights start?

Are you sure they are not using your fido dollars for the phone?

I did a "2 for 1" as well with my wife and got the sam eplan as you, except our weeknights start at 5 and we have unlimited Fido 2 Fido and VM included with 2500 txt.

Friend tried to get the same deal but they won't budge on offering her unlimited weeknights starting at 5.

[fellows]

Hmmm, Should I be upset or not?
I ended up paying more than I bargained for, which kind of sucks but managed to get pretty much all I wanted.
I'm paying more than skyc280, but thanks for your help.


200 Anytime Minutes
U/L Evenings/Weekends 5pm
U/L Incoming
Call Display, Voicemail, 2500 Texts [Long conversation ensued but he wouldn't budge on Visual Voicemail, which sucks because I got the Iphone]
Expanded Network

I guess that's it for $27.50 + $30 Data [I'm kind of regretting it since he offered me Fido to Fido initially, but then subbed it out and charged me $2.50 more for early evenings.

My contract doesn't expire till August, and since I wanted the $30/6GB I had to move on something before the end of this month. It's kind of lame that I'm paying $7.00 more than some but we can't all be masters of RFD can we ;)
Had I waited till the actual end of my contract I may have had more bargaining room as Vihsadas did. Kudos to him for detailing the whole experience.

I basically called the retentions number, then chose option 1 instead of 2 because I think 2 redirects you to a standard CSR. Anyway got a rep, he said he had access to certain plans, who I think was a retentions guy and told him Telus was offering an EPP and from there we negotiated. In hindsight, I think the 'friend' plan thing works better. As stated they can't ask you for personals due to confidentiality and you are able to pretty much quote verbatim the plans listed here. After our negotiation was over he started bringing up how the plan I got would make others call in asking for something better.

Good Luck to others and thanks lalala2, Vihsadas, skyc280, and others for your help

EDIT: He allowed me to use my $40 something Fido Dollars for the Iphone 16GB Refreshed [6 Month Warranty]

Breaks down like this [Prices are probably all based on 3YR Contracts]

$149 - 16GB Iphone 3G
$199 - 16GB Iphone 3GS
$99 - 16GB Iphone 3G Refreshed... 6 Month warranty
$49 - 8GB Iphone 3G Refreshed... 6 Month warranty

I got the Refreshed, but now may have to call them back as I cannot find any Applecare available in Canada.

[skyc280]

Hmmm, Should I be upset or not?
I ended up paying more than I bargained for, which kind of sucks but managed to get pretty much all I wanted.
I'm paying more than skyc280, but thanks for your help.
..............

I guess that's it for $27.50 + $30 Data .....

I am paying $30+$30 right now and that is after the $5 credit everymonth for unlimited incoming. $25 std + $10 unlimited incoming - $5 credit = $30 for voice.

So you are actually paying less (27.50 vs 30)...if and when I do cancel my unlimited incoming after 3 months, I will be paying 20 (voice) +30 (data) because I get to keep my $5 credit...but for the first 3 months I have to let them have it their way so I do not lose the $5 credit....

Does anyone know if fido still does data block? Since i have the data plan now, my data block will be gone ..wondering if they will still block my data if i decide to cancel data plan.

[Tanaraq]

I just called Fido to do a new activation and they said the 3G S is backordered until July 13. Yikes. Has anybody had luck recently in actually ordering one, or are they perhaps signing people up without telling them that fact? The local kiosk was also sold out and said to call back regularly to see if they got any, but I assume they won't until July either.

[fellows]

I am paying $30+$30 right now and that is after the $5 credit everymonth for unlimited incoming. $25 std + $10 unlimited incoming - $5 credit = $30 for voice.

So you are actually paying less (27.50 vs 30)...if and when I do cancel my unlimited incoming after 3 months, I will be paying 20 (voice) +30 (data) because I get to keep my $5 credit...but for the first 3 months I have to let them have it their way so I do not lose the $5 credit....

Does anyone know if fido still does data block? Since i have the data plan now, my data block will be gone ..wondering if they will still block my data if i decide to cancel data plan.

As far as I know, it really depends on your CSR. I would contact them within the 15 days you have to like/dislike your phone, and get a concrete response as to who to contact when you want to cancel the data. I believe they can in fact turn it off for you, but some refuse and say their hands are tied.

[Sqarepants]

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.

Thank you very much for your post. I got the exactly the same deal you posted by following your steps. I don't think I have your bargaining skill, so I just told them that I would like the have the exactly the same deal my friends got several ago and today is my birthday so I am supposed to be honored with some better deal. They just gave it to me even without transfering me to another department . So happy, not a bad birthday present for myself. thanks.

[QUOTE=captawesom3;8962795]id say you get an iphone for what you want to get.. because fido doesn't offer any good blackberries. they only offer the pearl which i dont find is a great blackberry something along the lines of 8310 or higher up is better.. although the blackberry has better compression and you wouldn't be using a whole lot of data compared to an iphone.. for what your asking the iphone is better.. because its got a better browsing interface or whatever than the blaackberry ... but dont get me wrong the blackberry is a great phone, im using a bold right now and i love it.. so yeah. id say go for the iphone if your with fido..

Thanks for your reply and I finally go with iphone.

[guessboi]

Can any one advise if I am qualify to call Fido and see if I can get the retention plan + data?
I have been with fido for 5+ years to date.

I currently still have 2 yrs left in my 3 yrs contract. (stupid me)
3 Years: June 18, 2008 - June 18, 2011
100/1000 E/WE + Unl. incom. 25.00
Credit: Monthly credit $5 -5.00
200 text messages 5.00
Call Display w/Name Display 6.00
9-1-1 Emergency Access Fee 0.50
System access fee 6.95
.............
Total before taxes: $38.45
GST(#R141217232) 1.92
Total for Fido: $ 40.37

[mbm]

Thank you very much for your post. I got the exactly the same deal you posted by following your steps. I don't think I have your bargaining skill, so I just told them that I would like the have the exactly the same deal my friends got several ago and today is my birthday so I am supposed to be honored with some better deal. They just gave it to me even without transfering me to another department . So happy, not a bad birthday present for myself. thanks.



Thanks for your reply and I finally go with iphone.

Happy B'day, mine was on the 19th but i'm on a contract ending in January, if i call now do you think there is a possibility i can get something like yours ???

[Wingyun]

I was in the same boat as u and I got the same plan except it was for $25 + tax. I didn't have to do any negotiation, I just asked him for the best they could offer. The CSR said that it's a base plan (for non-contract long term customers I presume) and didn't have the ability to swap out things. I wanted to swap Fido to Fido for some LD minutes but he couldnt do it.
The CSR put in the note into my account referencing the plan, so I still have a chance to back out if I want, or maybe spend more time to negotiate a better price or more features. He said that the plan will always be available and that it doesn't expire.

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.

With tax it's a total of $55. I believe this is the cheapest loyalty plan I've heard of. But it took some barganing and serious work to get there...

The retention CSR didn't beat around the bush at all. He just said, "look you're a long-time customer of ours so I'm just going to offer you the best loyalty plan we have. I guarantee you can't get another company to beat it."
He even said at that point that he's supposed to bargain with me, but because I'm a 5 year customer he'd offer it to me right away. So IMHO, the best way to go about this is to play their game, and act like you've only "heard" about better deals in passing, and pretend to actually consider the offers you are getting at stage one. Then with enough time you'll be transferred to stage two.

Factors that probably played in my favor:
1) I am not currently on a contract so there is no penalty for me to quit.
2) I am a 5 year customer and have never missed a payment.

The only downside was that he said they were currently out of the iPhone3GS so he made an appointment to call me back in the near future (he gave a specific date) and made a note in my file with a reference number I could use. He then said if I could find an iPhone in store I could sign up there and have the plan immediately switched over to the $50 uber plan I was offered. Very satisfied!

Hopefully this info is helpful for others! Good luck guys!

[dj_rice]

After being on hold for more than an hour, finally got a hold of a Retention CSR and spent 20 civilized and polite minutes talking to agent this is what I got

Since my contract doesnt end til July 2010, the only way I can get Iphone is break my contract and pay $200 Early Cancel Fee and sign up for a new 3 year voice+data plan to get the $149 16GB Iphone 3G

The new plan she gave me after negioitating was

200 Daytime
1000 Evening/Weekends
Unlimited Incoming
Call Display
Free Unlimited Text Messaging for 1 year
$25/month

This plan was offered to me because that is what my sisters plan is, we have 2 lines on 1 account so I just said this is my sisters plan, its cheaper than mine, give me same deal, but if I'm breaking my contract to sign another 3 year, I should ask them what kinda plan they have to offer than....

+ $30/6gb Data plan

So $55/month + taxes, I was already paying $38/month for just a basic voice plan 100/1000 Ev/We + Unlimited Incoming

I have $231 in Fido dollars, so I might as well spring for the 16GB 3GS Iphone, what do you guys think?Should I take this offer and pay the $200 to get this whole deal?She wouldnt budge on the $200 ECF and says nobody can waive that fee for me

[lofony]

After being on hold for more than an hour, finally got a hold of a Retention CSR and spent 20 civilized and polite minutes talking to agent this is what I got

Since my contract doesnt end til July 2010, the only way I can get Iphone is break my contract and pay $200 Early Cancel Fee and sign up for a new 3 year voice+data plan to get the $149 16GB Iphone 3G

The new plan she gave me after negioitating was

200 Daytime
1000 Evening/Weekends
Unlimited Incoming
Call Display
Free Unlimited Text Messaging for 1 year
$25/month

This plan was offered to me because that is what my sisters plan is, we have 2 lines on 1 account so I just said this is my sisters plan, its cheaper than mine, give me same deal, but if I'm breaking my contract to sign another 3 year, I should ask them what kinda plan they have to offer than....

+ $30/6gb Data plan

So $55/month + taxes, I was already paying $38/month for just a basic voice plan 100/1000 Ev/We + Unlimited Incoming

I have $231 in Fido dollars, so I might as well spring for the 16GB 3GS Iphone, what do you guys think?Should I take this offer and pay the $200 to get this whole deal?She wouldnt budge on the $200 ECF and says nobody can waive that fee for me

i don't think the plan is worth to break your contract to get an iphone 16gb.

First, the plan she offered you is not really attractive. The standard retention plan includes voice mail and 2500 sms.

Second, $38-$28 = $10 a month. $200 ECF is like you pay the difference up front.

Third, fido will charge you $10 for keeping unlimited sms after a year unless you don't need the feature. If you do, you will be paying $38/month again.

Therefore, I don't think it is a good idea to break your contract at this moment.

Try to bargin for a better plan.

[Sqarepants]

Happy B'day, mine was on the 19th but i'm on a contract ending in January, if i call now do you think there is a possibility i can get something like yours ???

Thank you for your greeting.

If I am right , I think you could renegociate your contract half a year before it ends, but why not just have a try, nothing to lose. The worst thing is just being stuck with your current contract for another 6 monts.

Good luck.

[aoisora]

i don't think the plan is worth to break your contract to get an iphone 16gb.

First, the plan she offered you is not really attractive. The standard retention plan includes voice mail and 2500 sms.

Second, $38-$28 = $10 a month. $200 ECF is like you pay the difference up front.

Third, fido will charge you $10 for keeping unlimited sms after a year unless you don't need the feature. If you do, you will be paying $38/month again.

Therefore, I don't think it is a good idea to break your contract at this moment.

Try to bargin for a better plan.

Agree, I would never choose to break the contract and pay $200+ unless you can bargain a very good deal.

[thetenken]

My friend called in last week and then authorized me to talk on her behalf because she changed from a couples plan to a seperate plan and they treated her like a new customer instead.

This was not a renewal, just a plan change which would have expired in Nov 2011:

200 daytime
unlimited E/W starting at 7
unlimited fido2fido and fido2rogers
125 txt
CID/VM
+SAF+911

$44+tax

The revised plan:


250 daytime
unlimited E/W starting at 5
unlimited inc
unlimited fido2fido
2500 txt
CID/VM
No SAF No 911

$35 + tax

I was trying for more minutes or lowered price or network calling but I couldn't get them to budge. The rep also changed the expiry to Feb 2010 and said that she could still renew the plan at these rates for another 2 years to Feb 2012.

I know its not the best but for a onetime call I think its ok and my friend is much happier to be saving the money.

My next post I'll give you the details I'm trying to negotiate for my gf.

[thetenken]

BTW every rep I've talked to says they no longer do unlimited network unless its an addon for $15. Anyone have any luck getting that lately?

[Narci]

What is unlimited network?

My wife had success before to change her plan 3 months into her contract to a retentions plan.

[Vihsadas]

What is unlimited network?

My wife had success before to change her plan 3 months into her contract to a retentions plan.

I think it used to be an option where anything on the GSM network in Canada (i.e. Fido and Rogers) would be free.

[thetenken]

yes unlimited network is f2f and f2r including rogers home phones.

[jeeva86]

thetenken, i think the unlimited inc is an add-on option which costs $10. I have the same plan as you but for $25, they said they'll be creditting the $10. I'm going to wait until i see my first bill and then cancel the inc, hoping to keep the credit.

[thetenken]

thetenken, i think the unlimited inc is an add-on option which costs $10. I have the same plan as you but for $25, they said they'll be creditting the $10. I'm going to wait until i see my first bill and then cancel the inc, hoping to keep the credit.

Did you recently get it? The reps I talked to all said that it was no longer offered only the $15 version is available in the system which includes Canada wide f2f and f2r. I don't need it Canada wide, maybe I can try for a credit...

[Tofu Drift Shinji]

I was able to swing this deal with the CSR I spoke with today:

200 Daytime
Unlimited Evenings and Weekends starting at 5pm
Free Voicemail and Call Display
2500 Text Messages
No System Access/No 911
2 year contract
for $17.50

I have no current contract, and there are two phone numbers on the account. We've been with Fido for many, many moons without getting an iota of a deal, so maybe that factored into the price? I'm not sure.

I would have bitten her arm off for this, but I want to get an iPhone 3GS, so I would need to sign the data contract at the same time as this contract. And since they have no phones in stock at stores or back at Fido HQ, they put this deal on file for me.

For the 5 or so pages I've read in this thread, everyone seems to be getting $25 or $27.50 offers. I hope you guys can get this (in my opinion) sweet sub-$20 voice plan.

[LuxBux]

finally, a detailed post. thanks for this!

Hey guys,
I thought I'd let you know about my success getting the sweet loyalty plan. You really have to be persistent with them, as they do not really want to give you these super special loyalty deals. I've been a fido customer for five years which may have played into the ease at which I got this deal.


The plan:

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 Total.

With tax it's a total of $55. I believe this is the cheapest loyalty plan I've heard of. But it took some barganing and serious work to get there...

I first called 611, and went to the "promotions" department and indicated I was looking to renew my contract and get an iPhone. The woman offered me two loyalty plans which were absolutely horrendous. I told her that I knew 2 people that had received a better plan and had been with fido for less time. She persisted saying that she didn't know about those plans, and the only ones that she saw she could offer were the really bad loyalty plans. (Those plans don't include texts, voicemail/calldisplay, AND they have a system access fee. horrible.) We went back and forth for about 10 mins and I pretended to consider those plans...Eventually I asked her to repeat the costs and we went through my current usage together. I did some quick paper-napkin mat, and just said, "You know, when I compare my current monthly invoice with the 'loyalty' plan you are offering me, there is basically no incentive for me to switch. With the new plan you're offering me I would save about $1 a month and still be paying about $45 a month for not that great a plan. I could definitely do better at Telus or Rogers." She persisted again, and I just said, "Well look, I'm not on a contract right now, so I think I'm going to start looking at other providers. Thanks."
And bam, immediately I was transferred to "Someone else that could help me" (i.e. a retention CSR).

The retention CSR didn't beat around the bush at all. He just said, "look you're a long-time customer of ours so I'm just going to offer you the best loyalty plan we have. I guarantee you can't get another company to beat it."
He even said at that point that he's supposed to bargain with me, but because I'm a 5 year customer he'd offer it to me right away. So IMHO, the best way to go about this is to play their game, and act like you've only "heard" about better deals in passing, and pretend to actually consider the offers you are getting at stage one. Then with enough time you'll be transferred to stage two.

Factors that probably played in my favor:
1) I am not currently on a contract so there is no penalty for me to quit.
2) I am a 5 year customer and have never missed a payment.

The only downside was that he said they were currently out of the iPhone3GS so he made an appointment to call me back in the near future (he gave a specific date) and made a note in my file with a reference number I could use. He then said if I could find an iPhone in store I could sign up there and have the plan immediately switched over to the $50 uber plan I was offered. Very satisfied!

Hopefully this info is helpful for others! Good luck guys!

I've been with fido for, roughly 1.5 years prepaid, 3 years contract. My contract ended 5 days ago so I called up today.

All I had to do was reference the above plan and BAM hooked up!! I didn't want the data plan and what not, and was able to add 1000 long d for $10.

Total Cost: $30 + tax + free LG neon

It's no Iphone but still...slide out QWERTY and touchscreen. This thread was immensely helpful. When in doubt reference the above, say your friend got it and you want it too, lol:cheesygri

[mbm]

Thank you for your greeting.

If I am right , I think you could renegociate your contract half a year before it ends, but why not just have a try, nothing to lose. The worst thing is just being stuck with your current contract for another 6 monts.

Good luck.

Thanks man, i read a while back somewhere on Fido's website that if a customer has 6 months left on contract they can swing by a deal...but I dont wanna sign a contract :(

lets see will keep u guys posted.

[dj_rice]

Would like to thank all the RFDers for posting up their plans and helping me get my desired plan, just spent an hour with CSR today...this is what I ended up with

Standard $25/plan
200 Weekday minutes 8am-7pm
unlimited eve/weekend 7pm - 8am
unlimited fido/fido local (CSR said this is the same as Unlimited Incoming Call)
CID/VM/Name Display
2500 text msgs
No system access fee
Expanded network

+ $30/6 GB Data plan
3 Year Contract

$55+taxes/month

16GB Iphone 3GS for $199 (Using my $231 Fido Dollars to cover this)

Paying $200 to cancel my existing contract of

100 Weekday Minutes
1000 Eve/Weekends
Unlimited Incoming
Call Display $6
$5 Credit for CD
$38 with tax/month

So in the end, paying $200 to get all that is worth it considering my contract doesnt end til July 2010 so 12 months left @$38 = $456 left in monthly payments and a new 16GB Iphone 3GS, now I could be a true RFDer and sell the 16GB Iphone 3GS for $650 and still end up on top, $699 is the price to just buy the phone but I won't do that


Thanks RFD!!!

[dP21]

Are people still getting a $5 credit on their $25 retention plans? The CSR I spoke to offered me the following @ $25/month but not $20 as others have gotten it.

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 mins forwarding
2500 text messages
No system access fee
3yr. Contract

[Sergio]

Guys,

Here is my profile:

In March 2009 I got 2 blackberry pearl phones for free
2 year contract
unlimted incoming
fido to fido
no crtc
caller id
voice message
call forward
unlimitted SMS
25+taxes per phone


After complaing that Blackberry Pearl is a piece of sh^t, they gave me 150$ credit on my account that has 2 phones, 2 telephone numbers.


Good luck to all!
Sergio

[bowmah]

Are people still getting a $5 credit on their $25 retention plans? The CSR I spoke to wouldn't offer me $20 for this and insisted I could only get it for $20.

200 daytime mins
Unlimited Evening & Weekends
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 mins forwarding
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

Can you re-write your post. Seems confusing with both numbers being $20. Were you able to get all of that for $25 (without data) then?

[aoisora]

I was able to swing this deal with the CSR I spoke with today:

200 Daytime
Unlimited Evenings and Weekends starting at 5pm
Free Voicemail and Call Display
2500 Text Messages
No System Access/No 911
2 year contract
for $17.50

I have no current contract, and there are two phone numbers on the account. We've been with Fido for many, many moons without getting an iota of a deal, so maybe that factored into the price? I'm not sure.

I would have bitten her arm off for this, but I want to get an iPhone 3GS, so I would need to sign the data contract at the same time as this contract. And since they have no phones in stock at stores or back at Fido HQ, they put this deal on file for me.

For the 5 or so pages I've read in this thread, everyone seems to be getting $25 or $27.50 offers. I hope you guys can get this (in my opinion) sweet sub-$20 voice plan.

A lot of people got the $25 or $27.50 because the plan includes unlimited incoming and unlimited f2f. That's around $8 - $10 more on the plan that you got. But still, you got a good sub-$20 voice plan.

[jEnkinsX]

I was able to get the $25 plan yesterday. But I don't remember getting unlimited F2F and Extended network (I guess that means F2R too?) Should I push for more? Anyone got monthly credits? And from what I read in this thread, the iPhone is OOS in the warehouse? I think I'm going to give them a call today again.

My original plan
100 Mins Weekdays
1000 Eve/WE
Fido2Fido (Text and Call)
CID/VM
SAF/911
$49.10 Tax In

Now
200 Mins Weekdays
Unlimited Eve/WE (Eve @ 5PM)
Unlimited F2F
CID/VM
No SAF/911
6GB Data
$62.15 Tax In

[dP21]

Can you re-write your post. Seems confusing with both numbers being $20. Were you able to get all of that for $25 (without data) then?

My bad. Edited!

[Vihsadas]

A lot of people got the $25 or $27.50 because the plan includes unlimited incoming and unlimited f2f. That's around $8 - $10 more on the plan that you got. But still, you got a good sub-$20 voice plan.

Just wanted to point out that there is also a super $20 retention plan with the following:

200 daytime
Unlim Eve+Wkend
Unlim Inc
Unlim Fido 2 Fido
2500 texts
Call Display/Voicemail
No sys access fee

I think that to get this plan you also have to get the iPhone Data plan, and maybe have a few other factors working in your favor: I was a 5 year fido customer and I am not on a contract. Here's my detailed post: http://www.redflagdeals.com/forums/showpost.php?p=8958183&postcount=4292

I have also heard that you can add a few options if you like: for $25 get evenings starting at 5, and for another $5 get 1000 long distance minutes. GL! You guys should also be aware that the $25 and $20 plans are "base" plans so you can't swap out any of the options. You can only add new options.

[chrza]

Got the run around twice about the $20 super plan along with the $30 Data Plan + iPhone. The CSR yesterday told me my "friend" must've been lying to me about the plan. The lady just now was baffled and laughed when I mentioned what was included in the plan and how much it was and also told me there was no one I could talk to to negotiate such a plan :|

Should I just threaten to end my contract (ends in september)? Last time I got my retention plan, I was upfront with the CSR. I just told him what my friend had and asked him what he could do for me.

I've been with Fido straight since 2001.

[jimmyche]

Got the run around twice about the $20 super plan along with the $30 Data Plan + iPhone. The CSR yesterday told me my "friend" must've been lying to me about the plan. The lady just now was baffled and laughed when I mentioned what was included in the plan and how much it was and also told me there was no one I could talk to to negotiate such a plan :|

Should I just threaten to end my contract (ends in september)? Last time I got my retention plan, I was upfront with the CSR. I just told him what my friend had and asked him what he could do for me.

I've been with Fido straight since 2001.

Good luck getting that plan; if don't want an iphone, there's better chance. I was told they are not supposed to add any credit to the Retention plan or with customer getting the iphone.
There's definitely CSR that might break the rules to get you a better plan, but most CSR don't want to get themselves in trouble as well.

The $20 dollar plan is basically the
$25 dollar plan + unlimited incoming - $5 credit applied to the plan - $10 credit applied to unlimited incoming.

I have been a 12 year fido customer and the best I got is the basic $25 retention plan.

[ma678]

Right. There's no such a super plan existed. Just $15.00 credits on account.

Good luck getting that plan; if don't want an iphone, there's better chance. I was told they are not supposed to add any credit to the Retention plan or with customer getting the iphone.
There's definitely CSR that might break the rules to get you a better plan, but most CSR don't want to get themselves in trouble as well.

The $20 dollar plan is basically the
$25 dollar plan + unlimited incoming - $5 credit applied to the plan - $10 credit applied to unlimited incoming.

I have been a 12 year fido customer and the best I got is the basic $25 retention plan.

[chrza]

Right. There's no such a super plan existed. Just $15.00 credits on account.

Then why are people reporting that they got it?

[chrza]

Good luck getting that plan; if don't want an iphone, there's better chance. I was told they are not supposed to add any credit to the Retention plan or with customer getting the iphone.
There's definitely CSR that might break the rules to get you a better plan, but most CSR don't want to get themselves in trouble as well.

The $20 dollar plan is basically the
$25 dollar plan + unlimited incoming - $5 credit applied to the plan - $10 credit applied to unlimited incoming.

I have been a 12 year fido customer and the best I got is the basic $25 retention plan.

Wouldn't they be more inclined to give me that plan if I get an iPhone + a data plan? If I got just the voice plan, couldn't I just add data to it later?

[dP21]

Good luck getting that plan; if don't want an iphone, there's better chance. I was told they are not supposed to add any credit to the Retention plan or with customer getting the iphone.
There's definitely CSR that might break the rules to get you a better plan, but most CSR don't want to get themselves in trouble as well.

The $20 dollar plan is basically the
$25 dollar plan + unlimited incoming - $5 credit applied to the plan - $10 credit applied to unlimited incoming.

I have been a 12 year fido customer and the best I got is the basic $25 retention plan.

I was told that the system will automatically kick out any of those discounts applied to the plan, so if someone commits to it, it will be removed automatically.

[thetenken]

Does anyone know of a superdeal with unlimited network please post it.
Current Plan:

100 daytime
unlimited E/W at 7pm
unlimited inc
CID
unlimited f2f text
unlimited network
+SAF and 911

= 42.32 after tax


The best I could negotiate with unlimited network with a regular CSR was:

200 daytime
unlimited E/W at 5pm
unlimited inc
CID,VM
2500 text
unlimited network
NO SAF + No 911
and 6 months $10 credit
+ 1 month plan credit

= $42.38 after tax for 6 months $54 afterwards...

Should I accept since the 6 months will cover until the plan goes into renewal so that will be time to negotiate again.

unlimited network is a must for me and its currently part of my plan, this new plan would make it an addon.

Any thoughts would be appreciated.

[thetenken]

Also why is it so much harder to get a retentions rep now....? Its still easy to get one at rogers :(

[kenche]

Here is what I got.

200 daytime min
unlimited weeknight/weekend starting at 5
CD
200 text message
no SAF
6GB data
$47.50 + tax

I tried getting them to lower this more.. but they won't budge.. is this an okay deal?

and 199 for iphone 3gs

[thetenken]

Here is what I got.

200 daytime min
unlimited weeknight/weekend starting at 5
CD
200 text message
no SAF
6GB data
$47.50 + tax

I tried getting them to lower this more.. but they won't budge.. is this an okay deal?

and 199 for iphone 3gs

It sounds like the $17.50 deal with $30 6gb data. See if you can talk about it seperately and get the $25 dollar retention plan with a $5 credit. that way for $2.50 more you get unlimited f2f

[chrza]

FINALLY got through to retentions. I tried being honest with the guy, but he told me he can't send me to retentions unless I want to cancel so I was like "fine, I want to cancel I guess" :rolleyes:

I told them about the $20 super plan or whatever, but they weren't prepared to offer it to me. Instead I got:

200 daytime
Unlimited Evenings/Weekends
Unlimited Fido to Fido
Voicemail/Call Display
2500 Text Messages
No SAF

No unlimited incomming, and it's $25 for the voice. I would prefer the unlimited incomming instead of the unlimited fido to fido. I still want the plan for $20 though.

The mention of wanting an iPhone and the $30 data plan had no bearing on the discounted plan.

[dj_rice]

I don't know why you guys say its so hard to get through to retentions cause if you read back a couple pages, someone listed the direct # to get to Customer Retentions/Customer Relations right away....:lol: but I'll list it again, 1-888-279-3436

[chrza]

I don't know why you guys say its so hard to get through to retentions cause if you read back a couple pages, someone listed the direct # to get to Customer Retentions/Customer Relations right away....:lol: but I'll list it again, 1-888-279-3436

Did you get through with this number? Last I read, they got rid of the direct number.

Edit: I just tried the number. No pick up, but that might be because it's past 9?

[4flava]

Did you get through with this number? Last I read, they got rid of the direct number.

Edit: I just tried the number. No pick up, but that might be because it's past 9?

I got through with that number 2 times.. you'll be on hold for a while so put on your bt and do house work or watch tv... my average wait time to get retentions directly was 45mins.

[jimmyche]

FINALLY got through to retentions. I tried being honest with the guy, but he told me he can't send me to retentions unless I want to cancel so I was like "fine, I want to cancel I guess" :rolleyes:

I told them about the $20 super plan or whatever, but they weren't prepared to offer it to me. Instead I got:

200 daytime
Unlimited Evenings/Weekends
Unlimited Fido to Fido
Voicemail/Call Display
2500 Text Messages
No SAF

No unlimited incomming, and it's $25 for the voice. I would prefer the unlimited incomming instead of the unlimited fido to fido. I still want the plan for $20 though.

The mention of wanting an iPhone and the $30 data plan had no bearing on the discounted plan.

I have the same plan as you.
For you to get the extra 5 dollar credit and the unlimited incoming, You will basically need to try your luck to get a retention rep that won't mind getting himself/herself into trouble, or don't know he/she's getting into any trouble.

The mention of wanting an iPhone and the $30 data plan had no bearing on the discounted plan but you gave them an excuse to not offer any additional credit.

Good luck.

[dj_rice]

I got through with that number 2 times.. you'll be on hold for a while so put on your bt and do house work or watch tv... my average wait time to get retentions directly was 45mins.


Yes the # works and I believe Customer Retentions is a 24 hour thing as the reps are based outta Ontario and Quebec, and I called at 9pm my time, so thats what...10-11pm there?And yes the wait time is a bit long, first time was 30 mins, 2nd time was almost an hour


And if that # doesnt work, heres another # to help u guys out
1-866-273-3436, you'll get a automated choose english press 1 and then to capitalize on a special order or cancel ur line press 1 and then they'll ask you to input ur # and then you'll be on hold for awhile....

Good Luck to All

[chrza]

Yes the # works and I believe Customer Retentions is a 24 hour thing as the reps are based outta Ontario and Quebec, and I called at 9pm my time, so thats what...10-11pm there?And yes the wait time is a bit long, first time was 30 mins, 2nd time was almost an hour


And if that # doesnt work, heres another # to help u guys out
1-866-273-3436, you'll get a automated choose english press 1 and then to capitalize on a special order or cancel ur line press 1 and then they'll ask you to input ur # and then you'll be on hold for awhile....

Good Luck to All

Thanks!

[phco]

called today (1888 259 3436) and spoke to a regular CSR
mentioned how I lost the phone and paying too much per month right now.
The plan offered in the end was the regular one

200 daytime
unltd evening and weekend @ 5
unltd incoming
F2F
2500 text
call display/voicemail
no saf
total is 26.25 with tax
2 year contract and free phone

do not possess the negociating skills

but I was wondering about the free phone
Since all fido phones are pretty ugly, which ones would anyone recommend for ease of use and no sudden hangups during the middle of the call?
(the 2nd factor is probably due to not enough towers in aberta though)
used to use their sin card and own phone, but can't even call out from inside the mall! :mad: but lost the phone so need a new one now

Any recommendations? :?:

Fido.ca is not working for me, none of the picture loads up...

[dj_rice]

called today (1888 259 3436) and spoke to a regular CSR
mentioned how I lost the phone and paying too much per month right now.
The plan offered in the end was the regular one

200 daytime
unltd evening and weekend @ 5
unltd incoming
F2F
2500 text
call display/voicemail
no saf
total is 26.25 with tax
2 year contract and free phone

do not possess the negociating skills

but I was wondering about the free phone
Since all fido phones are pretty ugly, which ones would anyone recommend for ease of use and no sudden hangups during the middle of the call?
(the 2nd factor is probably due to not enough towers in aberta though)
used to use their sin card and own phone, but can't even call out from inside the mall! :mad: but lost the phone so need a new one now

Any recommendations? :?:

Fido.ca is not working for me, none of the picture loads up...



All the free phones suck.....get the Sony Ericsson W380a for $25 since you signed up for 2 years

[bunga]

has anyone that currently has an iphone 3g on contract been able to squeeze a 3gS from retentions at new contract price like what Rogers is offering? I called up regular customer service and they were only offering $100 off the full retail price

[lofony]

All the free phones suck.....get the Sony Ericsson W380a for $25 since you signed up for 2 years

sony w380a is a piece of ****. i was very bad luck when i renewed my contact into 2 years and got this phone for $125 back 6 months ago.

the front screen dose not work and phone always freeze after few months later.

very horrible phone. get samsung f266 instread.

[dowfu]

Hi i called in about the $25 retention plan and i was told they wouldn't offer it to me because i was not activated before November. Are they liars? and if so plz help me on how to negotiate for that plan. Thanks

[Vertigo]

Hi i called in about the $25 retention plan and i was told they wouldn't offer it to me because i was not activated before November. Are they liars? and if so plz help me on how to negotiate for that plan. Thanks

What part would they be lying about? That you had activated after November? Or that you are ineligible for retentions plans if you had in fact activated after November?

So, to reiterate, if you activated after November, you are indeed ineligible for any retentions offers.

[aerodreamr]

Original plan

250 daytime
u/l even and weekend @ 7
u/l incoming
100 long distance mins
unlimited texts
CD and VM
+ SAF + 911 = total 63$ or so:cry::cry:

got a deal. I think its good. u let me know

25$ + tax
200 Daytime
U/L even and weekend at 5pm
u/l incoming
F2F
2500 texts
CD and VM
NO SAF/911

30$
6GB 3yr contract.
pretty standard data deal.

total 55+ taxes.:cheesygri:cheesygri

[kuznagi]

Not that my contract was up(for another year and a half) but I just called for fun and got the following, I was just looking for a way for them to give me 20 texts free cuz I only use that much a month and it doesn't justify spending 5 bucks for texts. Guess I'll text more now :P

200 day mins
5pm evenings and weekends unlimited
F2F
Voice Mail
Visual Voicemail
Call display
2,500 text
6gb data
$45 all in

They said this didn't affect/extend my current 3 years so come next year when I have some leverage of my plan needing renewal I'll negotiate something even better.

Old plan:
200 Day
1000 Evening
Unlimited R2r/Fido
NO Voice Mail
NO Call Display
NO Text
500 MB Data
$43 with text costs

[DK_Min]

Wow, after a week of friends calling and not having much luck getting unlimited incoming (including myself on my second plan), my buddy just called in today after a weeks worth of research of other providers corporate plans. Note that he has never been on a contract at all but was with fido for a while month to month.

200 Mins
Early Eve/Wk @ 5pm
Fido-to-Fido
VM/CID
2500 TXT
Unlimited Incoming
Expanded Network
6GB Data
$55 no SAF

16GB Iphone 3Gs $149.99 - Fido Dollars
(we don't know how he pulled this off)


Best of luck everyone!

[fengfenglee]

mine is:
200 day
u/l night/weekend
f2f
CD + VM
2500 Msg
for 15$ no saf no 911
30$ for 6gb data plan
15$ for a new phone line
total is 60$ + taxes
had to add another new line in order to get my iphone 16gb 3gs for 199, dunno if i got screwed over cuz i basically renewed my contract for another 3 yrs while the og one ends in next Nov

[thetenken]

Sounds like everyone ones getting a good deal...but still no one getting unlimted network :(

[mark_in_2k]

[QUOTE=kuznagi;8979275]Not that my contract was up(for another year and a half) but I just called for fun and got the following, I was just looking for a way for them to give me 20 texts free cuz I only use that much a month and it doesn't justify spending 5 bucks for texts. Guess I'll text more now :P

200 day mins
5pm evenings and weekends unlimited
F2F
Voice Mail
Visual Voicemail
Call display
2,500 text
6gb data
$45 all in

Wow, that's a great deal. Exactly what I'm looking for. Going to have to see if I can see if I can get something like that.

[deal_with_singh]

What part would they be lying about? That you had activated after November? Or that you are ineligible for retentions plans if you had in fact activated after November?

So, to reiterate, if you activated after November, you are indeed ineligible for any retentions offers.

REALLY??!??!?!?!? why is that? I signed up for a contract in september but still im just curious whats up with this...anyone have any answers?

[a in yul]

[QUOTE=kuznagi;8979275]Not that my contract was up(for another year and a half) but I just called for fun and got the following, I was just looking for a way for them to give me 20 texts free cuz I only use that much a month and it doesn't justify spending 5 bucks for texts. Guess I'll text more now :P

200 day mins
5pm evenings and weekends unlimited
F2F
Voice Mail
Visual Voicemail
Call display
2,500 text
6gb data
$45 all in

Wow, that's a great deal. Exactly what I'm looking for. Going to have to see if I can see if I can get something like that.

all in as in taxes included?

[kuznagi]

nupe 47.50 after tax.

[ToniCipriani]

REALLY??!??!?!?!? why is that? I signed up for a contract in september but still im just curious whats up with this...anyone have any answers?

Fido's new policy. If you are on the "garden" plans you can't switch to a retention plan.

[immagrants45617]

what you mean by "garden" plan?

[immagrants45617]

wtf fido is ****in ********.....i am with them for 3+ yrs....my contract expires like 4 months ago and ask for a retention plan and they rejected me and said no b/c i am currently on the new phone plan which is the 35$ no with SAF....and offered me 5$ credit per month off my current plan...wtf is 5$? ARGGGGGGGGGGGG so i go i will cancel and he didnt even budge.....so i am going to take my business else where or should i call back and try again?

[Fluid]

did you call and say your wanted a retention plan, cuz that wont work.

Call and say something along the lines of "I know my contract is expiring soon, and I was checking out other providers, and am seriously considering cancelling my current contract with fido"

When you get transferred, just say your corporate deal with bell gives you X and Y and Z, and they will try to match it.

[dj_rice]

wtf fido is ****in ********.....i am with them for 3+ yrs....my contract expires like 4 months ago and ask for a retention plan and they rejected me and said no b/c i am currently on the new phone plan which is the 35$ no with SAF....and offered me 5$ credit per month off my current plan...wtf is 5$? ARGGGGGGGGGGGG so i go i will cancel and he didnt even budge.....so i am going to take my business else where or should i call back and try again?


Does threatening get you ahead in life?No, so then why do u think it'll get you a retention plan?Be nice and polite and calm, talk to them like a normal human being and tell them your situation that currently your plan is $35/month and you think thats a lil expensive considering that your friend got this plan (List them a plan on here) and then ask if theres any adjustment they can do for you being a 3 year customer....its all about your people talking skills and negiotiation skills man

They deal with bitchy people all day long, if you were in their shoes, would you be inclined to hook up someone who was all I"M GONNA CANCEL THEN speel...I would be like okay sir tell me when you want to cancel and I'll make it happen...hell I told my situation to a normal CSR and he basically said he couldnt do anything for me to change my plan since he wasnt Retentions but hooked me up with $5 credit and waived a months payment for me, be nice and civil and you will get results


And 2nd of all, when you were doing your speel, were u even talking to a Retention CSR or a normal CSR lol......

[marshies]

Hey Guys! After reviewing the last many pages of awesome deals that everyone was getting, I was hoping to get some guidance on my situation.

I have:
-$25 base plan with unlimited text, 100 daytime, and UL evenings and weekends at 7
-F2F, F2R
-1000 Canada wide minutes
-10 value pack with CID, VM, and the whocalled option, which I really don't want

All this comes to $45 before tax. While it mostly meets my needs, I think I'm overpaying since I'm a student still and my parents are footing my bill. I had also only recently called in to get this deal since I didn't used to have the F2F and the F2R and my bill was going to over $100 each month on airtime costs.

I really need the long distance since I have a Toronto number but Im away for most of the year in Kingston for university.

I would also like to add on the $30 data option.

Please advise me on a better way to negotiate my plan.

Thanks

[lofony]

Hey Guys! After reviewing the last many pages of awesome deals that everyone was getting, I was hoping to get some guidance on my situation.

I have:
-$25 base plan with unlimited text, 100 daytime, and UL evenings and weekends at 7
-F2F, F2R
-1000 Canada wide minutes
-10 value pack with CID, VM, and the whocalled option, which I really don't want

All this comes to $45 before tax. While it mostly meets my needs, I think I'm overpaying since I'm a student still and my parents are footing my bill. I had also only recently called in to get this deal since I didn't used to have the F2F and the F2R and my bill was going to over $100 each month on airtime costs.

I really need the long distance since I have a Toronto number but Im away for most of the year in Kingston for university.

I would also like to add on the $30 data option.

Please advise me on a better way to negotiate my plan.

Thanks



My strategy is to tell them what i am looking for and see if they can come up something i am asking for. Be nice is the central key and if you cannot get what you want this time, try next time.

[Cryptic_Soul]

Hey Guys! After reviewing the last many pages of awesome deals that everyone was getting, I was hoping to get some guidance on my situation.

I have:
-$25 base plan with unlimited text, 100 daytime, and UL evenings and weekends at 7
-F2F, F2R
-1000 Canada wide minutes
-10 value pack with CID, VM, and the whocalled option, which I really don't want

All this comes to $45 before tax. While it mostly meets my needs, I think I'm overpaying since I'm a student still and my parents are footing my bill. I had also only recently called in to get this deal since I didn't used to have the F2F and the F2R and my bill was going to over $100 each month on airtime costs.

I really need the long distance since I have a Toronto number but Im away for most of the year in Kingston for university.

I would also like to add on the $30 data option.

Please advise me on a better way to negotiate my plan.

Thanks
change it to a kingston number when your at school and back to a toronto in the summer

[skyngai]

Sorry if my English offend anyone who is reading this post, I am only trying to ask for help and I apologize in advance for any inconvenience. I understand how my English may create confusions while reading it, but please put out a suggestion if you do understand what I am trying to say.
Edited with my limited English skill
Off topic here:
I have a question regarding getting a new plan from Fido. My situation is that I canceled my Fido's number last winter and I will want to get a new plan now.
In short, what are my options to obtain a plan that is better than those that are listed on Fido's web page? In terms of "better" I mean extra freebies and or bonus such as free add on, bonus minute, disappeared service (network calling which include Rogers and not just Fido to Fido, unlimited incoming call), etc...

Oh btw, you can always just throw me the "you are just stupid to cancel your phone" at me if that's the "suggestion” you think that is appropriate. :cheesygri

way way off topic:
What do you guys think about the 2000 minute FULLFIDO plan for Toronto? I hardly travel outside of the FULLFIDO Toronto zone myself but I am not sure what are the catch to it? For regular plans, you will usually be charge long distance fee outside the zone such as Hamilton and Niaggra, wouldn't you?

[dj_rice]

Off topic in a way, but what are the way to get a good plan if I cancel my phone with Fido Last year winter.
I want to get a new line, what is my best option?
Ask them to match other company plan? (if so what are some company/plan you guys recommend I to try asking to match for?) or Am I just stupid to cancel it before?
Anything at least better then they plan they listed on their website? (like bonus minute? free add on? able to get network calling (they don't have it on the site anymore and I have rogers home phone and pretty much ever around uses rogers cellphone), or anything that just a free or better?)


My advice to you first before trying to get a better plan is











TO LEARN HOW TO SPEAK ENGLISH PROPERLY, trying to understand what you want is hard as ****

[jimmyche]

wtf fido is ****in ********.....i am with them for 3+ yrs....my contract expires like 4 months ago and ask for a retention plan and they rejected me and said no b/c i am currently on the new phone plan which is the 35$ no with SAF....and offered me 5$ credit per month off my current plan...wtf is 5$? ARGGGGGGGGGGGG so i go i will cancel and he didnt even budge.....so i am going to take my business else where or should i call back and try again?

I feel sorry for you, but there's nothing you can do.

Fido has 2 stages, Pre Nov 08 and Post Nov 08.

Pre Nov 08 is when they charge you SAF and 911 surcharges. (the green fido logo)
Any of these customer are eligible for the rentention plan.

Any customer with the post Nov 08 Plan (Garden Plan) (No SAF and no 911 surcharges)(the Yellow fido logo) are not eligble for the retention plan.

So unfortunately, since you've paid $35 dollars to switch to the Garden plan, there's no turnig back. They cannot put you back to any of the Pre Nov 08 Plans, and this includes any of the retention plans.


Sorry if my English offend anyone who is reading this post, I am only trying to ask for help and I apologize in advance for any inconvenience. I understand how my English may create confusions while reading it, but please put out a suggestion if you do understand what I am trying to say.
edited with my limited English skill
Off topic here:
I have a question regarding getting a new plan from Fido. My situation is that I canceled my Fido's number Last winter and i will want to get a new plan now.
In short, what are my options to obtain a plan that is better than those that are listed on Fido's web page. In terms of "better" I mean extra freebies and or bonus such as free add on, bonus minute, disappeared service (network calling which include rogers and not just Fido to Fido, unlimited incoming call), etc...

Well first of all, You cacncelled your previous account and that's done with.
As of the new account, since new account does not eligible for any of the rentention plans, all these 293 pages of informations does not apply with your situation.

In short, You have no option to obtain any thing but those on the Fido website.

or Am I just stupid to cancel it before?

Yes you are.

[Anirudthan]

I got myself the retention plan which includes voice plan and 6G data a month for only $50 a month:razz:

My question is when do you think Fido will get the Iphone 3gs in stock?
Been waiting a week so far:mad:

[dP21]

I got myself the retention plan which includes voice plan and 6G data a month for only $50 a month:razz:

My question is when do you think Fido will get the Iphone 3gs in stock?
Been waiting a week so far:mad:

What are your voice plan details?

[dj_rice]

I got myself the retention plan which includes voice plan and 6G data a month for only $50 a month:razz:

My question is when do you think Fido will get the Iphone 3gs in stock?
Been waiting a week so far:mad:


His plan details are probably the $25 standard retention plan with $5 credits and $30 data plan

And the CSR told me they won't be getting Iphone 3GS til July 13 but what she told me I can do is, go to a Fido store, and have them call Retention and they will talk with the Fido store and then u can buy it there for $199 or whatever priced you were promised, so call back and ask them if u can do that...

[jEnkinsX]

I got myself the retention plan which includes voice plan and 6G data a month for only $50 a month:razz:

My question is when do you think Fido will get the Iphone 3gs in stock?
Been waiting a week so far:mad:

I called and the didnt even tell me its OOS until I read it from here..

So i called again asking them to put onhold my 6GB Data plan coz why would i pay for services I cant even use! From what Ive been told, the next shipment is Jul 13 :(

[jEnkinsX]

His plan details are probably the $25 standard retention plan with $5 credits and $30 data plan

And the CSR told me they won't be getting Iphone 3GS til July 13 but what she told me I can do is, go to a Fido store, and have them call Retention and they will talk with the Fido store and then u can buy it there for $199 or whatever priced you were promised, so call back and ask them if u can do that...

I was told that I cant do that. They said since my order is in queue and ordered it through customer service, I cant cancel my order there. Which i found pretty BS.. but after trying 2 fido kiosks around me, BOTH OOS :( So i still dont win

[TheRide]

Here's my retentions plan (second time going into retentions). Been with Fido for 5 years under contract.

200 daytime mins.
Unl. Eve/Weekends (7pm)
Unl. Incoming
Unl. Network Calling (Fido to Fido/Rogers)
Enhanced VM/CID/Who Called/Name Display
2500 txt
No SAF or 911
$30

+ $30 6GB data plan

32GB Iphone 3G S $299

They let me use my Fido dollars towards the purchase of a phone.

I also have the option of signing a 2 year contract but I'd have to pay an extra $200 for the phone.

[i97ww4]

my situation:
cityfido $45 - $5 credit, No SAF
$11 (value pack)
$30 (6GB)

I usually pay around $95/Mth, contract ends july 2011. Got my iphone 3g last year.

Can I still able to get iphone 3Gs?

Is anyway i can get my price reduced little further? It does cost a lot, since I dont use too much day time minutes (200-300minutes/month)

[thetenken]

Here's my retentions plan (second time going into retentions). Been with Fido for 5 years under contract.

200 daytime mins.
Unl. Eve/Weekends (7pm)
Unl. Incoming
Unl. Network Calling (Fido to Fido/Rogers)
Enhanced VM/CID/Who Called/Name Display
2500 txt
No SAF or 911
$30

+ $30 6GB data plan

32GB Iphone 3G S $299

They let me use my Fido dollars towards the purchase of a phone.

I also have the option of signing a 2 year contract but I'd have to pay an extra $200 for the phone.

Did you used to have Unlimited Network? Based on the fact is not just f2f but actual unlimited network I would say that is a very nice deal.

[Anirudthan]

Just got off the phone even tho i got the new plan it doesnt start till I get the Iphone. Next shipment date is July 13. Fido themselves can't order for you now, i guess their stock is met. But they did said that I should be good if i got to a fido store on the 13th in the morning. Buy the phone call back and they will do the necessary adjustment.

[TheRide]

Did you used to have Unlimited Network? Based on the fact is not just f2f but actual unlimited network I would say that is a very nice deal.

Yes, I had unlimited network calling previously and it eats up most of my minutes :D

[coolmody]

For all those that don't want to wait for Fido to get the iPhone 3gs in stock. The Fido rep told me to go to the Apple store and pick it up there, since they are usually the ones that have stock. So I went to the Apple store in Market Mall Calgary, and they had plenty. Picked up a 16gb white version. They have access to something called Sales Central which is the system Fido uses to register the phones etc.

[dj_rice]

For all those that don't want to wait for Fido to get the iPhone 3gs in stock. The Fido rep told me to go to the Apple store and pick it up there, since they are usually the ones that have stock. So I went to the Apple store in Market Mall Calgary, and they had plenty. Picked up a 16gb white version. They have access to something called Sales Central which is the system Fido uses to register the phones etc.


Okay so I have $231 Fido dollars which I'm using all of it to pay for the $199 16GB White Iphone 3GS I'm getting....if I go to Apple, how would payment work?I just pick it up for free then?

[coolmody]

Okay so I have $231 Fido dollars which I'm using all of it to pay for the $199 16GB White Iphone 3GS I'm getting....if I go to Apple, how would payment work?I just pick it up for free then?

I spent a good hour there trying to figure this out with the associate. This is something new Fido has introduced, so a lot of the workers there either don't know how to do it, or don't even know about it!

At first, they said they couldn't apply the Fido dollars because their POS system has to ring out the phone at $399 (Fido credits you the other $200 on your invoice). But when we went through with it, the phone actually gets charged to your Fido account. So you never actually pay Apple in store.

So if the guy knows what he is doing, he can apply the Fido dollars towards the phone in store. If they don't, you can call Fido and they can apply the Fido dollars for you afterwards. Either way will work.

[Anirudthan]

As long as the phone is charged onto the fido account you can then speak to fido rep and they will discount 'x' amount of fido dollars you have.
Aite gonna go tom to yorkdale's apple store hoping to get the White 16GB 3gs. (in stock, anyone?)

[deal_with_singh]

I thought apple in canada doesnt sell the iphones and you have to go through your carrier...atleast it was that way for the 3g

[Anirudthan]

I thought apple in canada doesnt sell the iphones and you have to go through your carrier...atleast it was that way for the 3g

Nah, this launch you can also buy it at the Apple store i know that for sure.
In abt a few hours I ma go hit up yorkdale's apple store to see if they have anymore 3gs in stock,

[Anirudthan]

Just came back from apple store. Yes, they have alot in stock, and yes you can purchase them through fido dollars/upgrade. Downside you have to make an appointment to do so. I wasn't aware of this and waited abt 45 min to see if there were any free employees; none. Made myself an appointment for friday.

If you just wanna purchase the phone full amount then you can do so right away.

Hope this helps, for you guyz.

[chrza]

Just came back from apple store. Yes, they have alot in stock, and yes you can purchase them through fido dollars/upgrade. Downside you have to make an appointment to do so. I wasn't aware of this and waited abt 45 min to see if there were any free employees; none. Made myself an appointment for friday.

If you just wanna purchase the phone full amount then you can do so right away.

Hope this helps, for you guyz.

Awesome, thanks for lettings us know!

[chrza]

Just talked to the biggest a-hole on the retentions line. When I mentioned the $20 dollar plan that my friend has he was just like "We're not talking about your friend!"

He kept cutting me off every time I tried to make a point saying, "We're not talking about your friend! Your friend has nothing to do with this!"

I tried to explain to him how it's relative, and he was just like "No. It's not!"

He told me they'd be losing money if they offered that plan, and I was like "But you do offer it, so howcome you can give it to my friend and not me?". He couldn't answer, just gave me some weird analogy about two people buying a car, lol. Anyways, I don't know if I'm just having bad luck or what. Pretty discouraged about getting the iPhone now.

[4flava]

Just talked to the biggest a-hole on the retentions line. When I mentioned the $20 dollar plan that my friend has he was just like "We're not talking about your friend!"

He kept cutting me off everything I tried to make a point saying, "We're not talking about your friend! Your friend has nothing to do with this!"

I tried to explain to him how it's relative, and he was just like "No. It's not!"

He told me they'd be losing money if they offered that plan, and I was like "But you do offer it, so howcome you can give it to my friend and not me?". He couldn't answer, just gave me some weird analogy about two people buying a car, lol. Anyways, I don't know if I'm just having bad luck or what. Pretty discouraged about getting the iPhone now.

LOL.. hang up and and try your call again, this is not a recording..

[chrza]

LOL.. hang up and and try your call again, this is not a recording..

I might. I imagine they have a note on my account by now saying that i've called a few times, though.

[michaelyi]

I might. I imagine they have a note on my account by now saying that i've called a few times, though.

What's the features of 20 bucks plan you are looking for?

[4flava]

I might. I imagine they have a note on my account by now saying that i've called a few times, though.

I called 3 times and each time I was able to get something from them... I was very nice and honest thou.. I just said I wanted to be treated fairly and valued as a Fido customer. all in all I got the retention plan PLUS I managed to get the 1st rep to give me $50 credit... 2nd person I talked to gave me another $50 worth of fido dollars... and the third rep was the nicest...lol.. I spoke to him for a good 2 hrs as his shift was almost up and he didn't want to help anyone else so we talked about music and stuff... he ended up giving me $100 straight credit which he says is the maximum amount of credit a rep can give in one shot... so all in all I got the retention plan plus $200 which means my 16GB 3GS was paid for. :cheesygri

It doesn't hurt to call... all they can say is NO... so what?.. actually I did threaten to cancel cuz the rep really didn't want to budge at all so I said "I'm disappointed at my decision but because of the attitude and below par service that I'm getting from you, you're forcing me to make my decision and choose to discontinue my relations with Fido and will be porting my # to your competition"

[Anirudthan]

The trick I did was if they sound fobbish with an accent talk like them. I talked to them with an extreme indian accent.:razz:

anyways if ya care to know my plan

200 daytime min
unlimited evening and weekend (7pm)
unlimited incoming
fido to fido
2500 text messages
caller ID
Voice Mail

$20/month (no SAF)

plus

6G Data plan $30/month

total= $50 + tax ($56.50)

Just called once.

[Noob1ee]

The trick I did was if they sound fobbish with an accent talk like them. I talked to them with an extreme indian accent.:razz:

anyways if ya care to know my plan

200 daytime min
unlimited evening and weekend (7pm)
unlimited incoming
fido to fido
2500 text messages
caller ID
Voice Mail

$20/month (no SAF)

plus

6G Data plan $30/month

total= $50 + tax ($56.50)

Just called once.

Damnn, thats a nice $20 plan.

[chrza]

What's the features of 20 bucks plan you are looking for?

200 daytime min
unlimited evening and weekend (7pm)
unlimited incoming
fido to fido
2500 text messages
caller ID
Voice Mail
No SAF

The offered me the same thing for $25 and no unlimited incomming.

I called 3 times and each time I was able to get something from them... I was very nice and honest thou.. I just said I wanted to be treated fairly and valued as a Fido customer. all in all I got the retention plan PLUS I managed to get the 1st rep to give me $50 credit... 2nd person I talked to gave me another $50 worth of fido dollars... and the third rep was the nicest...lol.. I spoke to him for a good 2 hrs as his shift was almost up and he didn't want to help anyone else so we talked about music and stuff... he ended up giving me $100 straight credit which he says is the maximum amount of credit a rep can give in one shot... so all in all I got the retention plan plus $200 which means my 16GB 3GS was paid for. :cheesygri

It doesn't hurt to call... all they can say is NO... so what?.. actually I did threaten to cancel cuz the rep really didn't want to budge at all so I said "I'm disappointed at my decision but because of the attitude and below par service that I'm getting from you, you're forcing me to make my decision and choose to discontinue my relations with Fido and will be porting my # to your competition"

Thanks. I have been giving it the same approach. Being totally honest with them, no threats of cancellation, no rudeness. I've told them I'm thinking of renewing my contract and most certainly would if they can offer me this $20 plan. I guess i'll keep tryin.

The trick I did was if they sound fobbish with an accent talk like them. I talked to them with an extreme indian accent.:razz:

anyways if ya care to know my plan

200 daytime min
unlimited evening and weekend (7pm)
unlimited incoming
fido to fido
2500 text messages
caller ID
Voice Mail

$20/month (no SAF)

plus

6G Data plan $30/month

total= $50 + tax ($56.50)

Just called once.

If I was more confident in my indian accent, i'd give it a whirl, haha. Congrats on getting the plan! Eventhough that aggrevates me a bit, haha.

[Anirudthan]

You don't have to deal with it yourself. Get the best negotiator/speaker you know to talk for you.

[XxSpRiTexX]

I've been a fido customer since 2001 and currently not in a contract. I called in the regular fido number to cancel all of my 3 lines. I was then transferred to another rep which I believe is the retention rep. I told her I think I'm paying too much and not getting enough. She then gave me two options:
First option : with 3 yrs contract
$22.50+tax No SAF
200 daytime mins
Unlimited evenings starting at 5pm
2500 txt
CD, VM, ND
Expanded Network
F2F
Unlimited incoming +$5(if I decide to take it)

Second option: without contract
$25+ tax
100 Daytime mins
Unlimited evenings 7pm
2500 txt
CD/ND/VM
Expanded Network

I told the rep to leave a note and I'll think about it. After a couple of hours I called back straight to the retention number that she gave me (18882733436). A french lady answered and as I was telling her that I will take option 2, she interrupted and said that I will not be able to switch to this plans because I switch to the $25 no SAF plan a couple of months back. She continued on and said there is nothing she can do for me. I then told her to go ahead and cancel all my lines and she just said ok. Now I have 30 days before my phone is cut off. Should I call back? What should I say? Someone please help!? All help is much appreciated. Thank you!

[Lobloco]

Hi all,

After several calls, and playing the CALM, easygoing guy, I managed to get a decent deal.

On a 3 yr contract
$25+tax No SAF
200 daytime mins
Unlimited evenings starting at 7pm
2500 txt
CID & VM
Unlimited Incoming
F2F

Also Purchased $99 16GB 3G Iphone, NO data.

I think you just have to be lucky, and this time I got a Male CSR, a little more easy going. I just really did not make a big deal, and mentioned that I was getting calls from Bell to go with the New Pre promo; I played as if I was not 100% sure, and that perhaps they could help.

Overall it's the best I could have done since I feel that it's a good deal with Unlimited Incoming.

Thanks to those who participated in this thread.

[galantgtz99]

Tried it today, the only deal i got was

On a 3 yr contract
$25+tax No SAF
200 daytime mins
Unlimited evenings starting at 7pm
2500 txt
CID & VM
Unlimited Incoming
F2F

i have also got the data package $30 for 6GB

is this a good deal? is there any way to get them to throw in like 100min LD or something?

[hussam]

Tried it today, the only deal i got was

On a 3 yr contract
$25+tax No SAF
200 daytime mins
Unlimited evenings starting at 7pm
2500 txt
CID & VM
Unlimited Incoming
F2F

i have also got the data package $30 for 6GB

is this a good deal? is there any way to get them to throw in like 100min LD or something?

U got s decent deal similar to the one
igot the only different I got the iPhone using
100$ fido without paying extra.

[wing0]

Called yesterday and was offered 3 plans...

$25 + tax
200 mins
UL eve/wkd/inc
F2F
2500 sms
CD + VM
no SAF/911

$25 + tax
300 mins
1000 mins eve/wkd
UL inc
CD
no SAF/911

$30 + tax
250 mins
UL eve/wkd/inc
CD
100 mins LD in Canada

[Corvillus]

Alright, now I've been with Fido since October 2007 with a 2G iPhone initially. Was completely month to month on the old $30 unlimited incoming calls plan and the $18 surfing value pack until June, then in July added the 6GB data plan and switched to the smartphone value pack, starting a 3 year data contract. In September 2008, I switched to the $17.50 EPP (with SAF/911) when it became available, which required a 3 year contract, so I added an iPhone 3G and the $15 iPhone Value pack. Which leaves me in a voice contract until September 2011, so I'm 9 months in, 27 remaining (billing date is the 19th).

So current plan looks like this:

200 minutes
Unlimited Evenings @ 5pm and weekends.
Visual Voicemail
Call Display with Name Display
WhoCalled (I wish there was some way to get rid of this)
2500 SMS
6GB Data
SAF / 911

$69.95 before taxes

Now, basically what I'm looking to get is this:

EPP switched to the no SAF/911 retention version.
iPhone Value Pack credited.

Which would be the same thing for $47.50.

Think this is doable? Or should I wait to get farther into the contract before calling?

[captawesom3]

its not impossible. i called fido for my sister and dad when they were only 7 months in. so its not like it'll be a huge problem. and i got them off the 17.5 epp plan onto a retentions plan. soo yeah just try

[al-kufaishi]

Hi all,

After several calls, and playing the CALM, easygoing guy, I managed to get a decent deal.

On a 3 yr contract
$25+tax No SAF
200 daytime mins
Unlimited evenings starting at 7pm
2500 txt
CID & VM
Unlimited Incoming
F2F

Also Purchased $99 16GB 3G Iphone, NO data.

I think you just have to be lucky, and this time I got a Male CSR, a little more easy going. I just really did not make a big deal, and mentioned that I was getting calls from Bell to go with the New Pre promo; I played as if I was not 100% sure, and that perhaps they could help.

Overall it's the best I could have done since I feel that it's a good deal with Unlimited Incoming.

Thanks to those who participated in this thread.

I called and did exactly like you did, told them about a bell deal, that immediately dropped their offer by 10 dollars. This is what i was offered:

200 Mins
Unl wknd/ eve
unlimited incoming
Fido to Fido
2500 texts
Voice Mail
Called ID/ Name display
Who Called
No SAF 911

$25 +tax

I told them i want the iPhone. She told me i have to do a contract on the data, which i really don't want to do. I told them i want i will take the $25 500MB per month, but no contract.

They said i can't, i was calm, so they were. I told them keep a note, and i will call back but the data contract will make me think twice about keeping my service.

How did you manage to not get data contract? Coz i will keep calling until they ease up on that thought!

[Corvillus]

its not impossible. i called fido for my sister and dad when they were only 7 months in. so its not like it'll be a huge problem. and i got them off the 17.5 epp plan onto a retentions plan. soo yeah just try

Bah, all they offered me was a SAF credit. Which I took, but no retention transfer :(

[lofony]

I've been a fido customer since 2001 and currently not in a contract. I called in the regular fido number to cancel all of my 3 lines. I was then transferred to another rep which I believe is the retention rep. I told her I think I'm paying too much and not getting enough. She then gave me two options:
First option : with 3 yrs contract
$22.50+tax No SAF
200 daytime mins
Unlimited evenings starting at 5pm
2500 txt
CD, VM, ND
Expanded Network
F2F
Unlimited incoming +$5(if I decide to take it)

Second option: without contract
$25+ tax
100 Daytime mins
Unlimited evenings 7pm
2500 txt
CD/ND/VM
Expanded Network

I told the rep to leave a note and I'll think about it. After a couple of hours I called back straight to the retention number that she gave me (18882733436). A french lady answered and as I was telling her that I will take option 2, she interrupted and said that I will not be able to switch to this plans because I switch to the $25 no SAF plan a couple of months back. She continued on and said there is nothing she can do for me. I then told her to go ahead and cancel all my lines and she just said ok. Now I have 30 days before my phone is cut off. Should I call back? What should I say? Someone please help!? All help is much appreciated. Thank you!


You just put yourself in a difficult situation. Someone always like to promote cancellation approach which i will never suggest to do so. The reason is you don't know what kind of fido rep you are dealing with.

I would suggest you to give retention a call back and try to explain your situation. Tell them that you don't really mean to leave Fido and would like to know if there is anything they can help you.

Don't be irrational and rushed to switch to other companies. I know new mobile company is coming and it may give yourself a better bargaining position with Fido.

I was irrational to sign up 2yr contract with fido 6 months ago for a retention plan which was very bad deal compared to the one that is currently offering by Fido.

Anyway, be nice and gentle when you talk to them. I am sure you can find yourself happy again.

[dj_rice]

All the people getting these retention deals.....are they not making you pay the $200 Early Cancellation Fee?All the times I've called, the only way I can get a retention deal is if I cancel my current line to get the new line on the retention deal....they said theres no way they can waive the ECF...is this true???

[can't get 'nough dealz]

I called and did exactly like you did, told them about a bell deal, that immediately dropped their offer by 10 dollars. This is what i was offered:

200 Mins
Unl wknd/ eve
unlimited incoming
Fido to Fido
2500 texts
Voice Mail
Called ID/ Name display
Who Called
No SAF 911

$25 +tax

I told them i want the iPhone. She told me i have to do a contract on the data, which i really don't want to do. I told them i want i will take the $25 500MB per month, but no contract.

They said i can't, i was calm, so they were. I told them keep a note, and i will call back but the data contract will make me think twice about keeping my service.

How did you manage to not get data contract? Coz i will keep calling until they ease up on that thought!

REFRESHED 16 gig iphones DO NOT REQUIRE a data plan

[XxSpRiTexX]

Can I cancel my data plan and pay the $100 DECF? I'm planning to take the 22.50 voice retention then purchase the new 16 gb iphone 3gs with the $30/6gb data. Would fido charge me extra once I cancel my data or just the $100 DECF?

[TAMU]

Can I cancel my data plan and pay the $100 DECF? I'm planning to take the 22.50 voice retention then purchase the new 16 gb iphone 3gs with the $30/6gb data. Would fido charge me extra once I cancel my data or just the $100 DECF?

you would be charged the $100 DECF only, as long as you keep your voice plan on 36 month agreement.

[XxSpRiTexX]

you would be charged the $100 DECF only, as long as you keep your voice plan on 36 month agreement.

Would they charge me extra for the iphone if I do it the next day after i get the phone?

[Cereal KiIIer]

I called and she said she could'nt do anything at all because I havnt been with them for over a year... Is she right?

[joshuag123]

I just wanted to let you guys know you don't have to wait for retention offers. I just ordered my "refreshed" iPhone two day ago and have not even received it yet. I am a new Fido customer. I noticed this thread and thought I should call and see what they say. I told em my friend gets 200 mins, unlimited incoming and vm for $25 but that I only get 50 mins for the base $20 plan. First person I spoke with said that they could not do anything as I am a new customer. Called back and spoke with another rep that contacted retention but said she could not transfer me, again no luck but I was told to call back later. So at this point I went online and found the retention number. I called and a got a friendly guy in Montreal. He explained that as I was new there was nothing he could offer. I chatted with him a little and asked again and he said that if I changed to the $35 plan he could give me unlimited incoming. I said ok that is great but what if I want to go back to my $20 plan and he said no problem and I can switch back at anytime with no charge, so I will leave it at the $35 for one month then switch back. He also mentioned that the unlimited incoming will remain for the duration of my contract.

I am a happy new customer and will call back in a few months and try my luck again. Thanks for the info guys. I love RedFlagDeals.

[al-kufaishi]

REFRESHED 16 gig iphones DO NOT REQUIRE a data plan

Oh that makes sense, i did not notice that he got the $99 phone. Thanks =D

[Fishie]

I'm trying to call in and ask for the $20 retention plan. Should I just call *611? How can I get the CSR transfer my call to retention? Is there a number I can reach retention directly? and What should i say if they ask why I called this number? Thanks

[4flava]

I'm trying to call in and ask for the $20 retention plan. Should I just call *611? How can I get the CSR transfer my call to retention? Is there a number I can reach retention directly? and What should i say if they ask why I called this number? Thanks

you need to read back a few pages as there are a wealth of info posted along with the direct retention #

[aoisora]

Glad to hear that you joined FIDO as a new customer. I would feel that this is normal they cannot do anything for you because your account is new. They must get audited frequently for giving out the retention plan. Be patient for at least couple months, and try to call back if they can offer you a better deal.

I just wanted to let you guys know you don't have to wait for retention offers. I just ordered my "refreshed" iPhone two day ago and have not even received it yet. I am a new Fido customer. I noticed this thread and thought I should call and see what they say. I told em my friend gets 200 mins, unlimited incoming and vm for $25 but that I only get 50 mins for the base $20 plan. First person I spoke with said that they could not do anything as I am a new customer. Called back and spoke with another rep that contacted retention but said she could not transfer me, again no luck but I was told to call back later. So at this point I went online and found the retention number. I called and a got a friendly guy in Montreal. He explained that as I was new there was nothing he could offer. I chatted with him a little and asked again and he said that if I changed to the $35 plan he could give me unlimited incoming. I said ok that is great but what if I want to go back to my $20 plan and he said no problem and I can switch back at anytime with no charge, so I will leave it at the $35 for one month then switch back. He also mentioned that the unlimited incoming will remain for the duration of my contract.

I am a happy new customer and will call back in a few months and try my luck again. Thanks for the info guys. I love RedFlagDeals.

[Fishie]

you need to read back a few pages as there are a wealth of info posted along with the direct retention #

I did tried the 1-888-273-3436 posted few pages before but it said this number is not available in my area. So I guess this is only for east coast. I should have make myself clearer. I am calling from Vancouver. Thanks

[RiCE-DaDDy]

Is there a cheaper option besides the $30/6gb plan?

[joshuag123]

Here is the one I called, I believe it is customer service/retention...
1-888-259-3436
As a new customer I was able to get unlimited incoming.

Good luck!

[Noob1ee]

Is there a cheaper option besides the $30/6gb plan?

I don't think so.

I did tried the 1-888-273-3436 posted few pages before but it said this number is not available in my area. So I guess this is only for east coast. I should have make myself clearer. I am calling from Vancouver. Thanks

It is 1-866, not 1-888.

Try:
1-866-273-3436
Option 1
Option 1

[thetenken]

Is there a cheaper option besides the $30/6gb plan?

Don't they still have the $25 500mb? Depends if 5 dollars is worth it for you seeing as you give up 5.5gb

[WHO]

I wonder how many of those who got the 25$ retention plan got it without any kind of contract. Because, I notice most didn't mention that it's a contract deal.

[dj_rice]

All the people getting these retention deals.....are they not making you pay the $200 Early Cancellation Fee?All the times I've called, the only way I can get a retention deal is if I cancel my current line to get the new line on the retention deal....they said theres no way they can waive the ECF...is this true???

[BillDauterive]

How long do you have to be a fido monthly customer until you qualify for retentions?
Will being a prepaid customer do anything to help?

[jeeva86]

90 days

[captawesom3]

All the people getting these retention deals.....are they not making you pay the $200 Early Cancellation Fee?All the times I've called, the only way I can get a retention deal is if I cancel my current line to get the new line on the retention deal....they said theres no way they can waive the ECF...is this true???

nope i never had to pay any cancellation fee. they just switched the plan over without changing my contract dates.. all the dates are the same.

[mbm]

Ok, can someone suggest me what to do ?

I currently have 6 months left in my contract and on Jul 12 I will be eligible for HUP, and I dont want to sign a 3 year contract.

Whats the best way for me to get iphone? I have about 120 fido dollars.

[captawesom3]

Ok, can someone suggest me what to do ?

I currently have 6 months left in my contract and on Jul 12 I will be eligible for HUP, and I dont want to sign a 3 year contract.

Whats the best way for me to get iphone? I have about 120 fido dollars.

if you get the right csr. you might get it if you ask nicely and just like try to deal.. if that doesnt work.. then i dont know. lol

[mbm]

if you get the right csr. you might get it if you ask nicely and just like try to deal.. if that doesnt work.. then i dont know. lol

yes can't wait...10 more days.

[Lulz]

What is HUP?

Mentioned many times throughout the thread.

It stands for Hardware Upgrade. It's the process of getting a new phone, by renewing your contract.

Ok, can someone suggest me what to do ?

I currently have 6 months left in my contract and on Jul 12 I will be eligible for HUP, and I dont want to sign a 3 year contract.

Whats the best way for me to get iphone? I have about 120 fido dollars.

So you want to buyout the iPhone at $699 price?

[loho33]

Thanks RFD...I never knew about retentions.

The $25 rentention plan is pretty much standard.


$25 + tax (no saf)
200 day time
unlimited evening + weekends (7pm)
CID + VM
unlimited incoming
2500 text
Fido 2 Fido

$10 option
1000 long distance minutes

$30
6 gig data plan

Grand total is $65 + tax.

The retention plan is a 2 year agreement...so I signed a 3 year contract and picked up the Iphone 3gs.

[loho33]

I wonder how many of those who got the 25$ retention plan got it without any kind of contract. Because, I notice most didn't mention that it's a contract deal.

When you're phone bill is cut in half with the retention plan offered...why wouldn't u accept their contract of 2 years? It's a great deal.

How long do you have to be a fido monthly customer until you qualify for retentions?
Will being a prepaid customer do anything to help?

6 months before your agreement ends...but the lucky few have said they've manage it on new accounts..so I dunno...

[mgdsky]

Can you still cancel your data plan even if it was on a 3 yr contract with your voice plan? I'm planning to upgrade to an iphone but I don't want to keep the data for 3 yrs so I will cancel it after a month and pay the $100 decf.

Yes

[Lulz]

Can you still cancel your data plan even if it was on a 3 yr contract with your voice plan? I'm planning to upgrade to an iphone but I don't want to keep the data for 3 yrs so I will cancel it after a month and pay the $100 decf.

yes, you can cancel the next day

[Lulz]

Will the purchased price for your phone change? Will they charge you additional for the phone or will everything else stay the same?

No, that's what $100 is for. If they charged you more for phone on top of DECF, there wouldn't be any point in signing up for tedious 2-3 year contract, as you could just buy for almost identical price from eBay.

[lofony]

yes, you can cancel the next day

As far as I know you will be charged $200 on top of $100 early data cancellation fee. Anytime you cancel your data within term period, will disqualify yourself for the initial discount given by Fido. For further information, please consult Fido customer service.

[Lulz]

As far as I know you will be charged $200 on top of $100 early data cancellation fee. Anytime you cancel your data within term period, will disqualify yourself for the initial discount given by Fido. For further information, please consult Fido customer service.

If that's true them damn.
I was telling on what it is for Rogers, which I am currently with and cancelled data on 35th month of contract and was only charged $100

[al-kufaishi]

If that's true them damn.
I was telling on what it is for Rogers, which I am currently with and cancelled data on 35th month of contract and was only charged $100

Actually no, there is no 200 dollars extra. You will only pay the 100 dollars for canceling your data plan early and keeping your voice. I was on the phone with fido yesterday and the csr clearly mentioned that to me. its a Maximum of a 100 dollars.

I know it sounds fishy, because if you don't get data, the price of the phone jumps by 200 dollars. But if you get data, and cancel, and you do the math right, your phone price only jumps by 100 bucks ;)

so eventually you paid 299 instead of 199 for the phone (16 3GS), but the catch is that your stuck with a 3 year voice term instead of a 2 year term (which is what you usually get with retention).

hope that sums it up =D

[genkishen]

Has anyone received their iphone 3gs yet? I placed the order on the 3gs first launch day. Even though i was told the phone won't be later than July 7th, and using my phone number as UPS reference number doesn't work either(keeps bounch back saying they don't have a rercod of it) > < so i am just wondering ordered the same day as me and got an iphone already?? Thanks~~~

[lofony]

Actually no, there is no 200 dollars extra. You will only pay the 100 dollars for canceling your data plan early and keeping your voice. I was on the phone with fido yesterday and the csr clearly mentioned that to me. its a Maximum of a 100 dollars.

I know it sounds fishy, because if you don't get data, the price of the phone jumps by 200 dollars. But if you get data, and cancel, and you do the math right, your phone price only jumps by 100 bucks ;)

so eventually you paid 299 instead of 199 for the phone (16 3GS), but the catch is that your stuck with a 3 year voice term instead of a 2 year term (which is what you usually get with retention).

hope that sums it up =D

You sure that Fido Rep was 100% right? This was posted on Fido Sales Central as internal guideline. Customers who bought their iphones at $99, $199 or $299 and wish to remove their data packages before end of their data agreements will be charged $200 + 100 DECF. Prices for iPhone without data agreement are $299, $399, and $499.

Maybe I should call Fido internal desk for confirmaion.

[lofony]

Have you had this happened to you? did you get penalize for cancelling your data other than $100 decf?

This is new rule and probably not a lot of people know about it. Even myself got surprised when my co-work told me "Customers will get $200 + $100 DECF if they wish to remove their data before their data term."

[lofony]

Does this apply to rogers as well?

Sorry I only work for Fido and I have no idea about Rogers.

[mbm]

Mentioned many times throughout the thread.

It stands for Hardware Upgrade. It's the process of getting a new phone, by renewing your contract.



So you want to buyout the iPhone at $699 price?

Yepp...dont like signing contracts.

[TheRide]

Has anyone received their iphone 3gs yet? I placed the order on the 3gs first launch day. Even though i was told the phone won't be later than July 7th, and using my phone number as UPS reference number doesn't work either(keeps bounch back saying they don't have a rercod of it) > < so i am just wondering ordered the same day as me and got an iphone already?? Thanks~~~

Ordered launch day evening and they pushed my guaranteed delivery date from the 7th to the 10th.

[prince_f_swords]

Sorry I only work for Fido and I have no idea about Rogers.

be Careful
he can crash our retentions party

:(:(:(:(:(:(:(:(:(:(
RFD has been infiltrated ..................... running away

[lofony]

[QUOTE=prince_f_swords;9009472]be Careful
he can crash our retentions party

:(:(:(:(:(:(:(:(:(:(
RFD has been infiltrated ..................... running away[/QU


You are so funny. I wish I have the authority to make my plan better than anyone else can get here and pay nothing at all.

There is no way fido can crash this retention party because people know this forum. Otherwise, they should not offer any retention plan ok.

[Anirudthan]

Came back from the apple store and got the 16gb white 3gs, no problems with activation in the store. So for those who negotiated with a plan from fido and are waiting for fido shipping or for fido store to get them on the 13th I suggest you guyz just get it from the apple store if you can't wait.

[guessboi]

Just got a new plan from Fido.
Been with Fido for 5+ years.
Currently on a 3 yr contract with around 23 months remaining.
Able to get a $25 plan + tax. (was paying $40 dollars)

200 day time
1000 evenings and weekends
unlimited incoming
Call Display
200 text message
no system access fee.

contract will end July 17, 2011.
this is all I need for now. will bargain again in 2 yrs. :lol:

[Tofu Drift Shinji]

Came back from the apple store and got the 16gb white 3gs, no problems with activation in the store. So for those who negotiated with a plan from fido and are waiting for fido shipping or for fido store to get them on the 13th I suggest you guyz just get it from the apple store if you can't wait.

Were you able to use any Fido dollars through a transaction at the Apple Store? I went to an Apple Store today, and the salespeople said that it'd probably be difficult to get the retention plan I had negotiated to work out in-store, and it'd probably be best to just wait for Fido to get stock :(

[Tuffter]

I have been on a cheap prepaid Fido plan for 5 years.
I want to get an iphone 3GS, but only if I am able to get the standard Fido retention plan.
How would my chances be if I went to the Apple store, got the phone with one of the regular plans and then within the 15 days said that I would like the retention plan. If not, then I will just return the phone. I am out nothing, and they just lose a customer, right?

[Anirudthan]

Were you able to use any Fido dollars through a transaction at the Apple Store? I went to an Apple Store today, and the salespeople said that it'd probably be difficult to get the retention plan I had negotiated to work out in-store, and it'd probably be best to just wait for Fido to get stock :(

When I went to the apple store, the employee talked to fido over the phone and confirmed my new retention deal and you don't pay at the apple store. You get it on your next fido invoice and yes i was able to use my 78 fido dollars:lol:

[WHO]

When you're phone bill is cut in half with the retention plan offered...why wouldn't u accept their contract of 2 years? It's a great deal.


That's not the point.
The contract is part of the deal. As in : you don't get the deal if you don't sign your soul (or, at the very least, your wallet) away to them.
All I'm saying is those posting their "deal" should mention there's a catch. It's not really "no frills" Fido ;)

Maybe I'm in the Army and at any time I can be sent away for a year in Tamoul country or the like. Why would I want to be stuck on a contract in this case?
Don't assume that just because something is fine for you, necessarily makes it right for everyone.
Maybe I just don't want a contract, knowing new players are coming to the market very soon.

[billy36]

so, been with fido for 4 years, their retention department best deal was:

1- 200 day time minutes
2- 1000 evening & weekends
3- Unlimited incoming

For $25 & I get charged $0.50 for 911 and 6.95 SAF + $7 for call display

For a total of $39.45 (excluding tax)


Yesterday, I discovered that virgin mobile offered the following:

$30 + tax (200 anytime, UL incoming, CD, CW,VM,+ no SAF or 911)
minus $5/mo credit if you sign up automatic credit card billing (Paycheck)

For a total of $25 (excluding tax)


So virgin is $175 cheaper a year and has VM as an added free feature

I'm thinking about shifting to virgin. Any thoughts :confused:

[DaSnipe]

so, been with fido for 4 years, their retention department best deal was:

1- 200 day time minutes
2- 1000 evening & weekends
3- Unlimited incoming

For $25 & I get charged $0.50 for 911 and 6.95 SAF + $7 for call display

For a total of $39.45 (excluding tax)


Yesterday, I discovered that virgin mobile offered the following:

$30 + tax (200 anytime, UL incoming, CD, CW,VM,+ no SAF or 911)
minus $5/mo credit if you sign up automatic credit card billing (Paycheck)

For a total of $25 (excluding tax)


So virgin is $175 cheaper a year and has VM as an added free feature

I'm thinking about shifting to virgin. Any thoughts :confused:

They have a better 25$ retentions plan, push for that one, it doesn't have unlimited incoming but you can see if they can give you it on a credit

it's
200 Daytime
UL Evenings/Weekends
UL Fido/Fido
CID + VM included
No SAF/911 fees

If you get that, you can then push to get Unlimited Incoming credited to your account. If you tell them what Virgin is offering you and tell them your friend has this above from Fido you should get this retention plan no problem

[mark_in_2k]

Everyone seems to be getting a $25 retention plan. Is there anything cheaper than that, say $15 (obviously it would be fewer mins / txts, etc). I currently have the $30 data plan and so want to keep my voice plan as low as possible.

[Cryptic_Soul]

I have been on a cheap prepaid Fido plan for 5 years.
I want to get an iphone 3GS, but only if I am able to get the standard Fido retention plan.
How would my chances be if I went to the Apple store, got the phone with one of the regular plans and then within the 15 days said that I would like the retention plan. If not, then I will just return the phone. I am out nothing, and they just lose a customer, right?

dont waste your time, you CANT get a retention plan if you are on those new regular plans with no SAF.

[DaSnipe]

Everyone seems to be getting a $25 retention plan. Is there anything cheaper than that, say $15 (obviously it would be fewer mins / txts, etc). I currently have the $30 data plan and so want to keep my voice plan as low as possible.

I don't know if there's a lower base plan than 25$, but some people get monthly credits to push it to 20$ or 15$, but it's rare, you can try on Howardforums.com and see the CSR's there

[billy36]

They have a better 25$ retentions plan, push for that one, it doesn't have unlimited incoming but you can see if they can give you it on a credit

it's
200 Daytime
UL Evenings/Weekends
UL Fido/Fido
CID + VM included
No SAF/911 fees

If you get that, you can then push to get Unlimited Incoming credited to your account. If you tell them what Virgin is offering you and tell them your friend has this above from Fido you should get this retention plan no problem

Thanks guys for your replies. I called Fido and the best that customer service can do is:

1- 200 weekday minutes
2- 1000 E/WE
3- Unlimited incoming
4- Caller ID included with no SAF or 911

Total cost is $25, the catch is that I have to sign a 2 year contract.

I rejected the deal (as I don't want a contract) and went for Virgin mobile. We'll see how will that go. Thanks again guys.

[bebe604]

I juss called this morning and complain abt my plan which is currently the $55 couple plan and the rep was nice enough to offer,

200 daytime
U/L Evening & weekends
U/L fido to fido/rogers
2500 Text message
C/D - V/M
NO SAF/911

$25.00 X 2 = 50.00
$30.00 Data = 30.00
Total = 80.00

Which i thot was a very good deal though i wanted U/L incoming but this is good for now was payin $150.00 a mnth cant go wrong wit this one.

[dj_rice]

Walked outta the Market Mall Apple Store in Calgary today with a 16GB Iphone 3GS White today paying nothing cept using my $231 Fido Dollars although it took almost an hour for the Apple specialist and Retentions to figure out how I walk out without paying anything

In the end, I found out that $200 ECF I had to pay for in order to get the Iphone, otherwise I could of just gotten my $25 Retention deal.......and whats confusing is, on Fido's website it says if u sign up for a new contract/ with a data plan, the Iphone 3GS is $199 but the CSR says its actually $399 but you get $200 credit on ur first monthly invoice so I'll be making sure of that on my first bill but thanks again RFD for all your help in getting me a retention deal


Good luck to everyone else

[captawesom3]

dont waste your time, you CANT get a retention plan if you are on those new regular plans with no SAF.

actually yes you can.. i got my sister a retention plan when she was on the fido home plan that doenst have SAF.. its not impossible.

[Corvillus]

Everyone seems to be getting a $25 retention plan. Is there anything cheaper than that, say $15 (obviously it would be fewer mins / txts, etc). I currently have the $30 data plan and so want to keep my voice plan as low as possible.

Yes. There's at least 2 retention plans that are sub-$20 before credits.

First one is the EPP.

200 minutes
Unlimited Evenings from 5pm and weekends
$17.50

Then there's the no feature plan, which is mainly for people that want to keep an active account while away, but also might be good for those thar want 6GB and don't care about voice service.

0 anytime minutes
$10.00/mo

[ItemFinder]

Yes. There's at least 2 retention plans that are sub-$20 before credits.

First one is the EPP.

200 minutes
Unlimited Evenings from 5pm and weekends
$17.50

Then there's the no feature plan, which is mainly for people that want to keep an active account while away, but also might be good for those thar want 6GB and don't care about voice service.

0 anytime minutes
$10.00/mo
The first one is expired, since Nov 2008. As for the second, the $15 plan for 50 anytime/call display OR voicemail is better.

[Corvillus]

The first one is expired, since Nov 2008. As for the second, the $15 plan for 50 anytime/call display OR voicemail is better.

Nope. EPP is still around (and actually doesn't have SAF anymore to boot), but ONLY as a retention plan. It isn't a standard available plan anymore, so like every other retention plan it's YMMV whether you can get it or not.

[eexxcess]

Called Fido and was offered one of the common plans in this thread:

200 daytime
unlimited evening and weekend (7pm)
unlimited incoming
fido to fido
2500 text messages
CID/VM
$30 data

What I don't get is how some of you got away paying $50+ tax, the CSR said its actually a $55 plan and wouldn't budge. I'll call again on Monday and see what they can do, but any suggestions? I also need some kind of nationwide talk option (Fido to Fido nationwide?). Does anyone know if Fido offers anything like that?

[Corvillus]

Called Fido and was offered one of the common plans in this thread:

200 daytime
unlimited evening and weekend (7pm)
unlimited incoming
fido to fido
2500 text messages
CID/VM
$30 data

What I don't get is how some of you got away paying $50+ tax, the CSR said its actually a $55 plan and wouldn't budge. I'll call again on Monday and see what they can do, but any suggestions? I also need some kind of nationwide talk option (Fido to Fido nationwide?). Does anyone know if Fido offers anything like that?

There's Fido to Fido nationwide, Fido to Rogers nationwide, and there's a $10 for 1000 long distance minutes retention option. Also, people that are paying $50+tax probably have more credits and/or less added options. You already have a $10 unlimited incoming as a credit (it's not standard in the $25 plan).

Once again though, it's a bargaining YMMV thing whether you can get extra credits or not. It's somewhat uncommon to see plan credits applied to either the $25 retention plan or the $30 data plan, but some people get lucky and it does happen. Typically though, it's only option credits that people get.

Another possible but somewhat uncommon scenario is the EPP got used as the base plan instead of the $25 plan, but with value pack and unlimited incoming option credits added on, which would make the bill $47.50 + tax.

[xGambitx]

anyone try to get these retention plans WITHOUT contracts?

[4flava]

anyone try to get these retention plans WITHOUT contracts?

sure you can but you'll have to wave the option to pick up a free/discounted phone.

[vieboi]

Sorry if those questions has been asked many times before, but I don't want to go over 300 pages and 4,500 posts here to find the answer.
My 3 year contract with Fido will end in this August. What should I do to get a retention plan? Waiting for 2-3 months after my contract expired, then call in to negotiate?
I'm also thinking to get a refresh 16GB iPhone 3G without data plan for $99. Can I combine the iPhone deal with a retention plan? What is the number to call?
What is the cheapest retention plan with 3 year contract, because I don't make many phone calls per month? Thanks

[mgdsky]

Sorry if those questions has been asked many times before, but I don't want to go over 300 pages and 4,500 posts here to find the answer.
My 3 year contract with Fido will end in this August. What should I do to get a retention plan? Waiting for 2-3 months after my contract expired, then call in to negotiate?
I'm also thinking to get a refresh 16GB iPhone 3G without data plan for $99. Can I combine the iPhone deal with a retention plan? What is the number to call?
What is the cheapest retention plan with 3 year contract, because I don't make many phone calls per month? Thanks

As long as your contract is within 6months from ending, you can call in to "cancel" your plan (without penalty) and start negotiating.

I suggest you call now because fido changes policy all the time and you never know what they would do in 2-3 months.

You can combine the iPhone deal with the retention plan. However, that means you will sign another 3 years with fido because of the iPhone. Good thing is that you can use your fido dollars toward the iPhone. (I paid $23 for mine after using the fido dollars.)

Cheapest retention should be the $15. (Someone can correct me if I'm wrong).
But most people have the the $25 one, which should include the following:

200 daytime minutes
unlimited evening starting at 7pm and weekend
unlimited fido to fido
WM/Caller ID/2500 text messages
No SAF, no 911

Many RFD members have negotiated better deals with the $25 plan. Some have unlimited network and/or unlimited incoming. I think it all depends on your negotiating skills and number of years that you have been with fido.

As for the number, I'm too lazy to go back to find out :twisted: Someone else can probably post it up for you. Otherwise, you can just call customer service and tell them you want to cancel. Then, they will transfer you to retention.

Good luck!

[eexxcess]

There's Fido to Fido nationwide, Fido to Rogers nationwide, and there's a $10 for 1000 long distance minutes retention option. Also, people that are paying $50+tax probably have more credits and/or less added options. You already have a $10 unlimited incoming as a credit (it's not standard in the $25 plan).

Once again though, it's a bargaining YMMV thing whether you can get extra credits or not. It's somewhat uncommon to see plan credits applied to either the $25 retention plan or the $30 data plan, but some people get lucky and it does happen. Typically though, it's only option credits that people get.

Another possible but somewhat uncommon scenario is the EPP got used as the base plan instead of the $25 plan, but with value pack and unlimited incoming option credits added on, which would make the bill $47.50 + tax.

Thanks for the help. Hopefully I'll be able to get some nationwide network calling option included since I'm in GTA during the week, and back in KW during weekends. Bell's student FAB10 is attractive because of that (nationwide), and plus you get unlimited data. Not a bad deal for $50, but then you have to account for SAF+911+VM/CID so it does become a little pricey. On top of that, I'm not the biggest fan of Bell :evil:

[WHO]

sure you can but you'll have to wave the option to pick up a free/discounted phone.

Please don't spread misinformation. You CAN'T get a rentention plan without a contract. It has NOTHING to do with whether you get a HUP or not.

[Parth]

Nope. EPP is still around (and actually doesn't have SAF anymore to boot), but ONLY as a retention plan. It isn't a standard available plan anymore, so like every other retention plan it's YMMV whether you can get it or not.
The first one is expired, since Nov 2008. As for the second, the $15 plan for 50 anytime/call display OR voicemail is better.
It is definately still around. I just got it a few weeks ago. My plan is:

200 Daytime minutes
Evenings (5 pm)/Weekends
CID/VM/2500 txts
$21 everything in

Please don't spread misinformation. You CAN'T get a rentention plan without a contract. It has NOTHING to do with whether you get a HUP or not.
Actually you can. I don't know if the lady made a mistake or I got lucky or what, but when I got the plan a few weeks ago I did not have to sign a contract. My contract is still going to end this coming January.

But to be fair, I was on the old city fido (unlimited local calling in the GTA) plan. And I was paying full price for CID/VM/txts and had a 60-70 dollar bill every month. I did that for 6 or 7 years and only had a single HUP in that stretch. So I guess I've built up a fair bit of credit with them.

[captawesom3]

yeah you can get a fido retention plan without having to renew your contract. all of my retention plans for my family hasnt changed the contract dates at all. soo it is possible. rogers I know for a fact makes you renew a contract for sure.

[Inno]

yeah you can get a fido retention plan without having to renew your contract. all of my retention plans for my family hasnt changed the contract dates at all. soo it is possible. rogers I know for a fact makes you renew a contract for sure.

But did you do a HUP? I have always been forced to renew for 3 years to get a new free phone. (Fido customer since around 1996.)

[Corvillus]

But did you do a HUP? I have always been forced to renew for 3 years to get a new free phone. (Fido customer since around 1996.)

Obviously you have to sign a new contract if you want HUP pricing. That has nothing to do with retention plans though, you'd have to do that regardless of whether you're switching to a retention plan, in market plan, or even just keeping your current plan but getting a new phone.

[guessboi]

My fiance called retention on behave of my mom.
Been with fido since June 2008 on a 3 yr contract.
She has 2 phones.

One phone was converted from the "old plan" to the "new plan" in Dec 2008 and they said they could not do any thing with that one since it is on the "new plan". (we will try again next time) Anyone able to get anything being on the new plan???

Second phone

200 day time
unlimited evenings and weekends at 7pm.
Fido to Fido.
Call Display and VM
2500 text message
No SAF and 911.

good enough for her.

$25 + Tax.

[neda]

I am in a 2 year contract with Fido which is ending soon:
100 mins per day
Unlimited Evenings/Weekends
Unlimited Fido to Fido/Rogers
Unlimited Incoming
for $30+
Value pack(Call display, voice mail, 50 texts) $11.00
9-1-1 Emergency Access Fee 0.50
System access fee 6.95
Tax
which ends up around $54
I am thinking of getting the new iPhone 3GS with data plan and 3 year contract. Does anyone know if I can get a better deal, such as value pack included(or discounted) and No SAF/911 Fees? Can we talk to Customer Relations for getting deals or is it better to say we want to cancel? Thanks!

[hsuanyang]

I just called Fido and got a retention plan.

$25 + tax

200 daytime min
Fido to Fido
unlimited weekend and evening at 7
2500 texts
Enhanced voice mail
Call display with name display
1000 mins long distance Canada
first 3 months local call free
No SAF/911

2 years contract

[filet]

openned another line on my account.

Bought the iphone 3gs 16gig for 199.99 but called in to cancel the data plan.
I was told that i had to pay 200$ more for the phone but i woudln't have to pay the data ecf fee because it was within 15 days.

So i end up paying 399.99 for the iphone before tax.=(

[hohohong]

openned another line on my account.

Bought the iphone 3gs 16gig for 199.99 but called in to cancel the data plan.
I was told that i had to pay 200$ more for the phone but i woudln't have to pay the data ecf fee because it was within 15 days.

So i end up paying 399.99 for the iphone before tax.=(

Is it for real?

[lofony]

Is it for real?

yes it is real.

[hohohong]

openned another line on my account.

Bought the iphone 3gs 16gig for 199.99 but called in to cancel the data plan.
I was told that i had to pay 200$ more for the phone but i woudln't have to pay the data ecf fee because it was within 15 days.

So i end up paying 399.99 for the iphone before tax.=(

So you still have to keep your new line right? If you cancel the new line, you would have to pay $400 for ECF plus $200 data ECF right?

[can't get 'nough dealz]

for fido, u cant just cancel the data plan off the bat.

For instance, if your upgrading to a Samsung Jack, if you subscribe to a data plan, they would credit your account the subsidy differance after two months.

Sames goes for the iPhone.

It protects Fido to those who take data phones without taking data plans

-I was told this by HOFO, feel free to correct me-

[vader_slri]

But most people have the the $25 one, which should include the following:

200 daytime minutes
unlimited evening starting at 7pm and weekend
unlimited fido to fido
WM/Caller ID/2500 text messages
No SAF, no 911


Does the $25 retention plan above involve any credits? Also, is there a name/code for this plan?

[Narci]

Does the $25 retention plan above involve any credits? Also, is there a name/code for this plan?

I believe it $5 credit already applied so the final price is $25 + Tax.

I have the same plan for the same price except I have my evenings starting at 5pm.

[evilution]

I believe it $5 credit already applied so the final price is $25 + Tax.

I have the same plan for the same price except I have my evenings starting at 5pm.


for an extra 5 (total 30 a month) i have unlimited incoming and 1000 long distance minutes.

[neda]

Called Customer Relations and told them that my 2 year contract is ending and if they could offer me a better plan. He asked what phone I want and I said I am interested in iPhone. He offered me:

200 daytime minutes
unlimited evenin0 and weekend
unlimited fido to fido
WM/Caller ID/2500 text messages
No SAF, no 911
for $35 plus $30 for data plan of 6GB.

[al-kufaishi]

Called Customer Relations and told them that my 2 year contract is ending and if they could offer me a better plan. He asked what phone I want and I said I am interested in iPhone. He offered me:

200 daytime minutes
unlimited evenin0 and weekend
unlimited fido to fido
WM/Caller ID/2500 text messages
No SAF, no 911
for $35 plus $30 for data plan of 6GB.

Not the best, you could get that PLUS unlimited incoming for $25 + Tax. If you ask for it, they should give it to you, as you are going to be signing a 3 Year term with them.

[neda]

Not the best, you could get that PLUS unlimited incoming for $25 + Tax. If you ask for it, they should give it to you, as you are going to be signing a 3 Year term with them.

Sorry, it also includes unlimited incoming. So I could have gotten all that for $25 instead of $35?! Is it too late to change?

[Narci]

Sorry, it also includes unlimited incoming. So I could have gotten all that for $25 instead of $35?! Is it too late to change?

It's tough get anything better once they offer something to you once before. It's marked on your account so the next CSR will know what was offered and what went on during that call.

Doesn't hurt to try though.

[vader_slri]

Called Customer Relations and told them that my 2 year contract is ending and if they could offer me a better plan. He asked what phone I want and I said I am interested in iPhone. He offered me:

200 daytime minutes
unlimited evenin0 and weekend
unlimited fido to fido
WM/Caller ID/2500 text messages
No SAF, no 911
for $35 plus $30 for data plan of 6GB.

Not the best, you could get that PLUS unlimited incoming for $25 + Tax. If you ask for it, they should give it to you, as you are going to be signing a 3 Year term with them.

Is it really that easy to get what you're suggesting? I've spoken to retentions twice now and they are barely willing to offer the "standard" $25 plan, let alone give me unlimited incoming for free ($10 value). After a lot of time spent talking, I finally ended up with this:

200 daytime
unlim nts/weekends @ 5PM
(Killer plan for $17.50)
+ CID, VM, 2500 txts
(retention value pack for $10)
+ unlim incoming
($10 minus $10 credit)
Total = $27.50 (no SAF or 911)

+ 6gb data
($30)

This was for a 3yr contract with iPhone3GS. The plan is OK but it took a lot of time to get, and even then, I think I could've done better.

[al-kufaishi]

Is it really that easy to get what you're suggesting? I've spoken to retentions twice now and they are barely willing to offer the "standard" $25 plan, let alone give me unlimited incoming for free ($10 value). After a lot of time spent talking, I finally ended up with this:

200 daytime
unlim nts/weekends @ 5PM
(Killer plan for $17.50)
+ CID, VM, 2500 txts
(retention value pack for $10)
+ unlim incoming
($10 minus $10 credit)
Total = $27.50 (no SAF or 911)

+ 6gb data
($30)

This was for a 3yr contract with iPhone3GS. The plan is OK but it took a lot of time to get, and even then, I think I could've done better.

Well i believe how easy it is depends on how good of a customer you are, how long you have been with them, and the CSR you get on the phone. I got exactly what you got for $25+tax from the first call, 5 mins into the call. So yeah it sure depends on plenty of factors.

[neda]

It's tough get anything better once they offer something to you once before. It's marked on your account so the next CSR will know what was offered and what went on during that call.

Doesn't hurt to try though.

You are right. I called and the CSR said that my price was too good and they usually give my $65 plan for $70. So I couldn't get a better deal.
Does anyone know how Rogers plans are? It might be worth switching but I don't think they are as good and I would lose my Fido dollars that I can use towards getting the iPhone.

[FacistCop]

I just got the standard $25 retention plan with 5pm evenings.
-200 daytime minutes
-Unlimited evenings and weekends
-Unlimited fido to fido
-VM/Caller ID/2500 text messages
-No SAF, no 911

My strategy was to say I wanted to cancel because Rogers had offered me a better plan, and then I just made up a plan based on what I wanted. It's stupid but that's the game they insist on playing.

I had to sign a 2-year contract (they would not give me the retention plan with no contract) so they gave me a free LG Neon. After looking at reviews I think I will probably be exchanging it for a different phone within the 14 day trial period.

[vader_slri]

Well i believe how easy it is depends on how good of a customer you are, how long you have been with them, and the CSR you get on the phone. I got exactly what you got for $25+tax from the first call, 5 mins into the call. So yeah it sure depends on plenty of factors.

The post I was originally responding to seemed to indicate that it was relatively easy to get the standard $25 plan with free unlim incoming. I'm just wondering how easy it is since I've been with Fido since 2000 and the plan I listed was the best they could offer me (on 3 yr contract). I guess the answer is, it's not that easy. So you were able to get early evenings @ 5pm and unlimited incoming for $25+tax? That's something I'll aim for.

[Rforce1]

After dealing with my wife's phone plan, I inquired about the status of my Iphone order (Most people know that these things are majorly backordered - next shipment in on July 13th).

GET THIS: The CSR told me that my order had been cancelled! As of 4 days ago everything had been just fine! He said that this was common for anyone who had not been able to receive their Iphone. The CSR said I would have to call back to re-order the phone. WOW!

Anyway, I immediately called FOUL, and after some major belly-aching, not to mention questioning Fido Business Practices:confused:, the CSR re-ordered me one (as opposed to my having to call back yet again).

What a gong-show! So for those who are still waiting patiently for their new Iphone, you may want to call and inquire as to whether you still have one ordered! Good Luck!

[jEnkinsX]

Ordered the 29th of June.. Received today :D Now to order some invisible shield

[al-kufaishi]

The post I was originally responding to seemed to indicate that it was relatively easy to get the standard $25 plan with free unlim incoming. I'm just wondering how easy it is since I've been with Fido since 2000 and the plan I listed was the best they could offer me (on 3 yr contract). I guess the answer is, it's not that easy. So you were able to get early evenings @ 5pm and unlimited incoming for $25+tax? That's something I'll aim for.

Actually no, i did not get the early evenings. But i got the unlimited incoming instead. Which i believe is worth more than the early evenings (for me at least). But yeah if you have been with them for that long, they sure could have done a little more for you.

[dj_rice]

After dealing with my wife's phone plan, I inquired about the status of my Iphone order (Most people know that these things are majorly backordered - next shipment in on July 13th).

GET THIS: The CSR told me that my order had been cancelled! As of 4 days ago everything had been just fine! He said that this was common for anyone who had not been able to receive their Iphone. The CSR said I would have to call back to re-order the phone. WOW!

Anyway, I immediately called FOUL, and after some major belly-aching, not to mention questioning Fido Business Practices:confused:, the CSR re-ordered me one (as opposed to my having to call back yet again).

What a gong-show! So for those who are still waiting patiently for their new Iphone, you may want to call and inquire as to whether you still have one ordered! Good Luck!



Just go to the Apple store in Vancouver, and buy one directly from them, minus the middleman Fido....You can even use ur Fido Dollars there to buy one, they had a system called Fido Sales Central, no waiting time and you walk out right away with one

[Rforce1]

Ordered the 29th of June.. Received today :D Now to order some invisible shield

Which phone / colour did you order? I can't believe I've been waiting since the 19th! :mad: Time to get some comps thrown in!!!

[jEnkinsX]

Which phone / colour did you order? I can't believe I've been waiting since the 19th! :mad: Time to get some comps thrown in!!!

16GB Black 3GS

[inferno_gn]

Hi there,

Fido do offer the iPhone 3GS without the data plan, but witha 3 years contract for 200$ less then the full price of the phone. They figured if someone decided to cancel the data plan, costing 200$ anyways, so they just put a middle plan for it.

Ju Leon...

openned another line on my account.

Bought the iphone 3gs 16gig for 199.99 but called in to cancel the data plan.
I was told that i had to pay 200$ more for the phone but i woudln't have to pay the data ecf fee because it was within 15 days.

So i end up paying 399.99 for the iphone before tax.=(

[maxRoi]

Today I called to negotiate a retention plan. Seems like I was only able to get the standard $25 retention plan on a 3 yr contract.
- 200 daytime mins
- unlimited evenings and weekends starting at 7 pm
- unlimited fido-to-fido
- vmail/call display/2500 txt msgs

I was hoping I could also get 1) unlimited evenings and weekends starting at 5 pm and/or 2) unlimited incoming for $25 on the 3 yr contract as some of you who had posted were able to get. She said unfortunately she could not offer anything more (e.g. discount credits) and seemed pretty genuine about it. Said she would if she could but Fido has clamped down on giving too much.

Questions for you guys:
1) How were you able to get these additional features for $25? Is it luck of the draw with the agent you get? Or is it pretty hard to get these options on top of the standard $25 retention plan? I've been with Fido for many years so I thought that would've helped my case :(

2) How do you know if the agent you're talking to is really from the Retentions department? The last 3 times I called and asked to be transferred to Retentions, they said I'm in luck and that they're from the Customer Relations department (dealing with Retentions) and no need to transfer. When asked why are they answering calls first, they said they're helping the front-line agents because of the increase in call volume due to new iPhone. Have you guys had similar experiences?

Thanks for any advice/tips!

[eexxcess]

1) I asked a very similar question and this was my answer

There's Fido to Fido nationwide, Fido to Rogers nationwide, and there's a $10 for 1000 long distance minutes retention option. Also, people that are paying $50+tax probably have more credits and/or less added options. You already have a $10 unlimited incoming as a credit (it's not standard in the $25 plan).

Once again though, it's a bargaining YMMV thing whether you can get extra credits or not. It's somewhat uncommon to see plan credits applied to either the $25 retention plan or the $30 data plan, but some people get lucky and it does happen. Typically though, it's only option credits that people get.

Another possible but somewhat uncommon scenario is the EPP got used as the base plan instead of the $25 plan, but with value pack and unlimited incoming option credits added on, which would make the bill $47.50 + tax.

2) I had a very similar experience when I called. Although initially I doubted what she ways telling me, she did offer me a decent plan so its probably true

[liquidmc420]

Do you guys think it is a smart move to leave City Fido for this plan?

200 daytime mins
Unlimited Evening & Weekends (gonna try to get the 5pm start)
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 + taxes

Right now I got City Fido and am paying $45.00 + $30.00 data + $6.00 Call display= $81.00 + taxes

I am only using an avg of 700-800min/month. I just don't think City Fido is right for me anymore. It's just so hard to let it go though.

[al-kufaishi]

Do you guys think it is a smart move to leave City Fido for this plan?

200 daytime mins
Unlimited Evening & Weekends (gonna try to get the 5pm start)
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 + taxes

Right now I got City Fido and am paying $45.00 + $30.00 data + $6.00 Call display= $81.00 + taxes

I am only using an avg of 700-800min/month. I just don't think City Fido is right for me anymore. It's just so hard to let it go though.

Yeah i believe so, the fact that you got the voice for 20 a month, is good. They usually do $25, i am trying to get something like this, if i was you i would go for it.

[Parth]

Do you guys think it is a smart move to leave City Fido for this plan?

200 daytime mins
Unlimited Evening & Weekends (gonna try to get the 5pm start)
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$20 (Voice) + $30 (Data) = $50 + taxes

Right now I got City Fido and am paying $45.00 + $30.00 data + $6.00 Call display= $81.00 + taxes

I am only using an avg of 700-800min/month. I just don't think City Fido is right for me anymore. It's just so hard to let it go though.
If you can get the plan, for sure it is. Have they offered it to you? Or is that just what you're hoping for? I don't see anyone here that has gotten anything that good before.

I, like you, left cityfido. After years of wanting to keep it because it was a great plan, I finally decided to wasn't worth it for me. And I was using even elss minutes than you (probably about 600 on average).

Man I wish I sold it years ago when I could have...

[vader_slri]

2) How do you know if the agent you're talking to is really from the Retentions department? The last 3 times I called and asked to be transferred to Retentions, they said I'm in luck and that they're from the Customer Relations department (dealing with Retentions) and no need to transfer. When asked why are they answering calls first, they said they're helping the front-line agents because of the increase in call volume due to new iPhone. Have you guys had similar experiences?

You will know if you are speaking with Customer Relations because they have access to the retention plans. I have experienced your exact scenario where the first CSR that I spoke to was actually from Relations and was able to offer me retention plans. When I have dealt with regular CSRs, they tell me that they cannot even see the retention plans in their system, let alone offer them to me.

[liquidmc420]

Ya really. I remember the days they allowed transfers of accounts and the city fido plans were selling for like $500! Missed that ship. Oh well, time to let go :)

[liquidmc420]

So I just got off the phone with Fido rep. My City Fido is now gone :-0 BUT this is the new plan i got.

400 daytime mins
Unlimited Evening & Weekends @ 5pm
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$70 + taxes

and the refreshed 16gb iphone $99.00

Good deal?

[al-kufaishi]

So I just got off the phone with Fido rep. My City Fido is now gone :-0 BUT this is the new plan i got.

400 daytime mins
Unlimited Evening & Weekends @ 5pm
Unlimited Incoming
Unlimited Fido to Fido
Voicemail/Call Display
2500 text messages
No system access fee
6GB Data plan
3yr. Contract

$70 + taxes

and the refreshed 16gb iphone $99.00

Good deal?

So you basically got 200 extra mins, and early evenings for $15 a months (compared to the normal retention). Hmm, if you need the extra mins, then i think its a good deal. Congrats =D

[liquidmc420]

So you basically got 200 extra mins, and early evenings for $15 a months (compared to the normal retention). Hmm, if you need the extra mins, then i think its a good deal. Congrats =D

Ya, the rep said I can always cancel the extra 200min ($10.00/month) if I am not using them.

[al-kufaishi]

Ya, the rep said I can always cancel the extra 200min ($10.00/month) if I am not using them.

Yeah thats cool. So basically they gave you the standard Retention, see it wasn't hard. Plenty of people on this thread are finding it hard to get the 25 deal with the unlimited incoming.

[7373]

Hey

Just thought I should share since you guys gave me such great advice
Like another poster said, I called and pretended to cancel, got transferred to a customer relations guy right away and told him Roger's was offering me a better plan. So this is what I got:

$25/month
200 weekday minutes
unlimited evenings at 5pm and weekends
fido to fido
2500 text messages
VM/CD, no 911, no SAF
extended network
2 year contract
free phone: LG neon (don't know if it's any good, he was pushing really hard for it)

The customer relations guy I talked to was Dave (ext 4896), really nice, but I have a feeling they like it when you go through customer service first.

[mangoman]

I'm really surprised that they would give a pretty decent plan when you threatened to jump to their own parent company! :) I guess they must have some sort of lost customer stats to keep low even if the money is going to come back to them in some other way.

Hey

Just thought I should share since you guys gave me such great advice
Like another poster said, I called and pretended to cancel, got transferred to a customer relations guy right away and told him Roger's was offering me a better plan. So this is what I got:

$25/month
200 weekday minutes
unlimited evenings at 5pm and weekends
fido to fido
2500 text messages
VM/CD, no 911, no SAF
extended network
2 year contract
free phone: LG neon (don't know if it's any good, he was pushing really hard for it)

The customer relations guy I talked to was Dave (ext 4896), really nice, but I have a feeling they like it when you go through customer service first.

[AZNROID]

Hey

Just thought I should share since you guys gave me such great advice
Like another poster said, I called and pretended to cancel, got transferred to a customer relations guy right away and told him Roger's was offering me a better plan. So this is what I got:

$25/month
200 weekday minutes
unlimited evenings at 5pm and weekends
fido to fido
2500 text messages
VM/CD, no 911, no SAF
extended network
2 year contract
free phone: LG neon (don't know if it's any good, he was pushing really hard for it)

The customer relations guy I talked to was Dave (ext 4896), really nice, but I have a feeling they like it when you go through customer service first.

+1, i got the exact same deal, been a customer since 1997....didn't take much work at all, just had to say that i was getting a corporate plan from Bell which was very similar to what they offered....

[bst]

Called in today:

400 daytime minutes
Unlimited Weekends and Evening starting at 7pm
Fido to Fido
CID
VM
2500 text
6 GB data
No SAF

$50 + tax

How did I do?

[al-kufaishi]

Called in today:

400 daytime minutes
Unlimited Weekends and Evening starting at 7pm
Fido to Fido
CID
VM
2500 text
6 GB data
No SAF

$50 + tax

How did I do?

i would substitute the 400 mins to 200, and get unlimited incoming. But yeah you got a good deal.

[gwoo_ca]

Just ported my number over from Rogers (those bastards)...Yes I know Rogers is Fido's parent.

In anycase I just wanted to know if Fido still has that "wait 3 months" period before I can call and ask for a retention package.

I know some have said on this forum that there is no wait but others have said Fido has a policy to make sure customers are there for 3+ months prior to offering them a retention package.

Anyone can speak from recent experience? Maybe give me a good contact rep + ext

I am currently on month to month if that makes a difference

[bst]

i would substitute the 400 mins to 200, and get unlimited incoming. But yeah you got a good deal.

Took your advise and this is now what I have:

200 daytime minutes
Unlimited Weekends and Evening starting at 7pm
Unlimited incoming
Fido to Fido
CID
VM
2500 text
6 GB data
No SAF

$50 + tax

[can't get 'nough dealz]

Just ported my number over from Rogers (those bastards)...Yes I know Rogers is Fido's parent.

In anycase I just wanted to know if Fido still has that "wait 3 months" period before I can call and ask for a retention package.

I know some have said on this forum that there is no wait but others have said Fido has a policy to make sure customers are there for 3+ months prior to offering them a retention package.

Anyone can speak from recent experience? Maybe give me a good contact rep + ext

I am currently on month to month if that makes a difference

Unfortunately you will NOT be elgible for any retention packages. THIS IS because u have signed up AFTER the November 4 COMPANY change, and thus, you must stay with the current plans listed on the website

[mbm]

Sorry if those questions has been asked many times before, but I don't want to go over 300 pages and 4,500 posts here to find the answer.
My 3 year contract with Fido will end in this August. What should I do to get a retention plan? Waiting for 2-3 months after my contract expired, then call in to negotiate?
I'm also thinking to get a refresh 16GB iPhone 3G without data plan for $99. Can I combine the iPhone deal with a retention plan? What is the number to call?
What is the cheapest retention plan with 3 year contract, because I don't make many phone calls per month? Thanks
Yea, i'm in the same boat as you, except mine expires in January 2010
As long as your contract is within 6months from ending, you can call in to "cancel" your plan (without penalty) and start negotiating.

I suggest you call now because fido changes policy all the time and you never know what they would do in 2-3 months.

You can combine the iPhone deal with the retention plan. However, that means you will sign another 3 years with fido because of the iPhone. Good thing is that you can use your fido dollars toward the iPhone. (I paid $23 for mine after using the fido dollars.)

Cheapest retention should be the $15. (Someone can correct me if I'm wrong).
But most people have the the $25 one, which should include the following:

200 daytime minutes
unlimited evening starting at 7pm and weekend
unlimited fido to fido
WM/Caller ID/2500 text messages
No SAF, no 911

Many RFD members have negotiated better deals with the $25 plan. Some have unlimited network and/or unlimited incoming. I think it all depends on your negotiating skills and number of years that you have been with fido.

As for the number, I'm too lazy to go back to find out :twisted: Someone else can probably post it up for you. Otherwise, you can just call customer service and tell them you want to cancel. Then, they will transfer you to retention.

Good luck!
Thanks for your answer, someone should update the front page so we dont have to search around and look for answers, i have over 100 fido dollars, but I dont want to sign a contract for retention, lets see what happens when i call them.
Please don't spread misinformation. You CAN'T get a rentention plan without a contract. It has NOTHING to do with whether you get a HUP or not.
hmmmm
yeah you can get a fido retention plan without having to renew your contract. all of my retention plans for my family hasnt changed the contract dates at all. soo it is possible. rogers I know for a fact makes you renew a contract for sure.
hmmmm

[FacistCop]

Unfortunately you will NOT be elgible for any retention packages. THIS IS because u have signed up AFTER the November 4 COMPANY change, and thus, you must stay with the current plans listed on the website
This is hard to believe. They are not going to try to retain customers at all anymore? When people call to quit Fido will just tell them to have a nice life?

And according to your info, will people who are now on retention plans with no SAF not be eligible for any more retention plans in the future?

[can't get 'nough dealz]

This is hard to believe. They are not going to try to retain customers at all anymore? When people call to quit Fido will just tell them to have a nice life?

And according to your info, will people who are now on retention plans with no SAF not be eligible for any more retention plans in the future?

This information has been confirmed with Fido themselves. If you have the new retention plans, they are still fully elible to do any hardware upgrades at fully subsidized prices.

This is one of the unforunate things about Fido's new plans. For instance, if you take a NO SAF plan on a month to month basis, and you decide to go on a contract, you wont be able to. It sounds ridiculous but its true.

Perhaps in the future they will change this policy of allowing people to get retention plan even though they signed up AFTER november 4th, but as of now, that is the policy.

[mklop]

Called in today:

400 daytime minutes
Unlimited Weekends and Evening starting at 7pm
Fido to Fido
CID
VM
2500 text
6 GB data
No SAF

$50 + tax

How did I do?


how do you get no SAF charge?

[bebe604]

Question:

Im currently with fido and have 2 $25 retention plan going and im thinking of callin up for another line do you think they wud offer me the $25 retention or the monthly plan?

[S.Chan]

This is hard to believe. They are not going to try to retain customers at all anymore? When people call to quit Fido will just tell them to have a nice life?

And according to your info, will people who are now on retention plans with no SAF not be eligible for any more retention plans in the future?
This information has been confirmed with Fido themselves. If you have the new retention plans, they are still fully elible to do any hardware upgrades at fully subsidized prices.

This is one of the unforunate things about Fido's new plans. For instance, if you take a NO SAF plan on a month to month basis, and you decide to go on a contract, you wont be able to. It sounds ridiculous but its true.

Perhaps in the future they will change this policy of allowing people to get retention plan even though they signed up AFTER november 4th, but as of now, that is the policy.

Completely true. Retention or loyalty plans are only eligible for users with plans from before November 4th, 2008 (i.e. before Fido got rebranded yellow and lost the SAF & E911 fees). People on the new plans are not eligible for retention/loyalty plans.

Furthermore, if you switch to a loyalty/retention/new plan from a plan from before February 1st, 2007, you will loose your $200 max ECF and 1000 Call Forward Minutes (new max ECF is $400 and includes no Call Forward Minutes); or from before March 18th, 2008, you will loose your long distance rate and overage will become 35 cents/min (from 30 cents/min). In addition, if you switch to a new plan from a plan from before November 4th, 2008, you will also loose the ability to get a subsidized phone when you want to resign a contract (you can only apply Fido Dollars to the full price). You do, however, get free Expanded Network on the new plans.

EDIT: Just noticed, this is my 1000th post. ;)

[al-kufaishi]

Took your advise and this is now what I have:

200 daytime minutes
Unlimited Weekends and Evening starting at 7pm
Unlimited incoming
Fido to Fido
CID
VM
2500 text
6 GB data
No SAF

$50 + tax

Oh great, now that to me is the perfect deal. Congrats once again.

[al-kufaishi]

Question:

Im currently with fido and have 2 $25 retention plan going and im thinking of callin up for another line do you think they wud offer me the $25 retention or the monthly plan?

It really depends on the CSR, the thing is that you have nothing to bargain for, not like you can cancel your other two lines if they don't give you the third line. But worth giving it a shot.

[PianistGirl]

Hey all, just wanted to share the plans I got for my friends and family.

Line 1:
200 daytime minutes
Unlimited Evenings and Weekends
Call display
$18.50+taxes (no SAF) ($17.50 -$5 credit, plus $6 caller display)

Line 2:
200 daytime minutes
Unlimited Evenings and Weekends
1000 minutes fido to fido
Call display
Voicemail
2500 texts
$15+taxes (no SAF) ($20 -$15 credit, $10 value pack)

Line3:
200 daytime minutes
1000 Evening and Weekends
Unlimited incoming
Call display
$20 +taxes (no SAF) ($20, $6 call display -$6 credit)

Originally got another offer:
200 daytime minutes
Unlimited Evenings and Weekends from 5pm
Unlimited incoming
Call display
$23.50+taxes (no SAF) ($17.50 + $10 unlimited incoming -$10 credit + $6 call display)

...but declined this one and took the one above it since the only thing this person needed was unlimited incoming so saving that extra $4 was preferred by them.

Line 4:
200 daytime minutes
Unlimited Evenings and Weekends from 5pm
Unlimited incoming
Call display
Name display
Voicemail
2500 texts
$30+taxes (no SAF) ($25 plan + $5 for early evenings)

Line 5:
Original Cityfido (unlimited all day and night)
Call display
Visual voicemail
Who called
2500 texts
6 gig data plan
$70+taxes (no SAF) ($40 plan + $15 iPhone value pack -$15 credit + $30 data plan)

I know for the cityfido, I can probably downgrade to a cheaper voice plan and save about $20 per month but since this is the only phone line I have, and I use anywhere between 1800-2200 minutes per month, I think it was best to keep Cityfido.

These above lines are not all in one account, just in case you are wondering.

Cheers!

[gwoo_ca]

Completely true. Retention or loyalty plans are only eligible for users with plans from before November 4th, 2008 (i.e. before Fido got rebranded yellow and lost the SAF & E911 fees). People on the new plans are not eligible for retention/loyalty plans.

Furthermore, if you switch to a loyalty/retention/new plan from a plan from before February 1st, 2007, you will loose your $200 max ECF and 1000 Call Forward Minutes (new max ECF is $400 and includes no Call Forward Minutes); or from before March 18th, 2008, you will loose your long distance rate and overage will become 35 cents/min (from 30 cents/min). In addition, if you switch to a new plan from a plan from before November 4th, 2008, you will also loose the ability to get a subsidized phone when you want to resign a contract (you can only apply Fido Dollars to the full price). You do, however, get free Expanded Network on the new plans.

EDIT: Just noticed, this is my 1000th post. ;)


So, basically, what you guys are saying is that I am not eligible for a retention plan now or even in 3 months.
Doesn't seem right to me but I guess I will just have to call in and see myself, no harm.

[neda]

Took your advise and this is now what I have:

200 daytime minutes
Unlimited Weekends and Evening starting at 7pm
Unlimited incoming
Fido to Fido
CID
VM
2500 text
6 GB data
No SAF

$50 + tax

How did you change it? You just called Customer Relations and asked them to change it?
I got the same deal for $65 and called to see if they would bring it down and they said no! Not sure what else to do. Can I call and say I want to cancel or is it too late?

[Rforce1]

So a few threads back, I wrote about the Gong Show I went through to get a new Iphone. Multiple calls to Fido, back-orders, unauthorized order cancellations, contract cancellations, etc. So, I decided to do a little research, and I emailed the VP of Customer Relations & Operations, along with one of the CSR Managers (regarding my crazy 3 week Fido experience). I must confess, that I did not expect a response, however within 2 hours, I was contacted by an apologetic CSR, and given a 2 month credit for my Data Plan ($60).

So, I suppose the ultimate lesson here, is to be persistent, and to talk to the right people. Thanks FIDO, for stepping up to the plate, and doing the right thing! It looks like they've managed to retain a customer this time!!!;)

[neda]

Ok, so I called Customer Relations (3rd time!) and said that Rogers is offering me the same package for $25 instead of $35 and asked what they could do since I prefer to stay with Fido. He took some time and came back and said he could offer it to me for $25 and would credit the unlimited incoming. I am not sure why they say it like that, but the point is that he offered it to me for $25 :)
200 daytime minutes
Unlimited Weekends and Evening
Unlimited incoming
Unlimite Fido to Fido
CID,VM
2500 text
No SAF/911 call
Then I said that I want the data plan, which would be an extra $30 for 6GB.
Thanks to everyone for the valuable information!

[uuontario]

[QUOTE=PianistGirl;9040304]Hey all, just wanted to share the plans I got for my friends and family.



Line 2:
200 daytime minutes
Unlimited Evenings and Weekends
1000 minutes fido to fido
Call display
Voicemail
2500 texts
$15+taxes (no SAF) ($20 -$15 credit, $10 value pack)

==============================

This is really a good deal. How did you get this one?
I have got my fido plan December last year

50 minuts calling time
50 messages
No call display
No voice mail
$15 + taxes (No SAF)

This is plan is not attractive at all after 6 months with FIDO now. How can get more minutes and at least call display and voice mail?

Your advise is much appreciated.

[mkannuri]

Hey guys,
i did my best called two times, but cannto get to them for 20$. They always linking up with unlimited incomming vs any other add-ons... I guess i am failed to get early eveining option@5pm even though tried so hard.
so finally i got the same standard 25$ retention plan + free phone(mot) on 2yrs contract.
200 daytime,
unlimited ev/wk,
vm/cd/nd,
2500 txt ofcourse no SAF..... i guess this is it..cannot call again and go thru the bull man...

thanks for all the posting and suggestions and RFD rocks man...still happy as i saved 20$ from my regualr price for less minutes...

[al-kufaishi]

Ok, so I called Customer Relations (3rd time!) and said that Rogers is offering me the same package for $25 instead of $35 and asked what they could do since I prefer to stay with Fido. He took some time and came back and said he could offer it to me for $25 and would credit the unlimited incoming. I am not sure why they say it like that, but the point is that he offered it to me for $25 :)
200 daytime minutes
Unlimited Weekends and Evening
Unlimited incoming
Unlimite Fido to Fido
CID,VM
2500 text
No SAF/911 call
Then I said that I want the data plan, which would be an extra $30 for 6GB.
Thanks to everyone for the valuable information!

Good to hear you got it, you were worried about now being able to change it from 35 to 25. Its the best they can offer really.

[GSC]

Hey all, just wanted to share the plans I got for my friends and family.

Line 1:
200 daytime minutes
Unlimited Evenings and Weekends
Call display
$18.50+taxes (no SAF) ($17.50 -$5 credit, plus $6 caller display)

Cheers!

How could you do it? call and cancel?

I called today and got standard $25 plan with no unlimited incoming call.

[bst]

How did you change it? You just called Customer Relations and asked them to change it?
I got the same deal for $65 and called to see if they would bring it down and they said no! Not sure what else to do. Can I call and say I want to cancel or is it too late?

Simply call back to customer relations...

The 1st rep that I was dealing with were a pain in the ass and wouldn't budge on the standard $25 dollar plan.

When I called back the second time the 2nd rep was much nicer and didn't take too much effort to get what I have.

[PianistGirl]

[QUOTE=PianistGirl;9040304]Hey all, just wanted to share the plans I got for my friends and family.



Line 2:
200 daytime minutes
Unlimited Evenings and Weekends
1000 minutes fido to fido
Call display
Voicemail
2500 texts
$15+taxes (no SAF) ($20 -$15 credit, $10 value pack)

==============================

This is really a good deal. How did you get this one?
I have got my fido plan December last year

50 minuts calling time
50 messages
No call display
No voice mail
$15 + taxes (No SAF)

This is plan is not attractive at all after 6 months with FIDO now. How can get more minutes and at least call display and voice mail?

Your advise is much appreciated.

Hello, this plan is combined with the cityfido plan that was mentioned above. I suppose because I have two lines in one account, they gave me such a great deal for that line. I didn't mention anything about canceling, just that because the cityfido line is kind of pricey, what can we do with the other line since the usage is so minimal, they offered that! (I think I was super lucky with the CSR I had.) I was surprised that they gave such a great deal with that line! Oh, and it was negotiated a while back...

[PianistGirl]

How could you do it? call and cancel?

I called today and got standard $25 plan with no unlimited incoming call.

This was a strange case for this line. My friend had originally not been on a contract and had 50 minutes for $15 for a while. They kept calling him to make a contract deal but he kept on refusing. I guess because he wasn't on a contract and fido wanted to put him on a contract, they ended up giving him a super cheap plan. He didn't want to sign a contract but in his case, for $2.50 more, he was getting 150 more daytime minutes and unlimited evenings and weekends. Because he kept on denying a contract over and over, they finally gave him additional credit for the EPP plan so he signed a contract and got a free phone too.

I think every case is different. He wasn't even with fido for very long... less than 2 years if I remember correctly.

[Corvillus]

Completely true. Retention or loyalty plans are only eligible for users with plans from before November 4th, 2008 (i.e. before Fido got rebranded yellow and lost the SAF & E911 fees). People on the new plans are not eligible for retention/loyalty plans.

Furthermore, if you switch to a loyalty/retention/new plan from a plan from before February 1st, 2007, you will loose your $200 max ECF and 1000 Call Forward Minutes (new max ECF is $400 and includes no Call Forward Minutes); or from before March 18th, 2008, you will loose your long distance rate and overage will become 35 cents/min (from 30 cents/min). In addition, if you switch to a new plan from a plan from before November 4th, 2008, you will also loose the ability to get a subsidized phone when you want to resign a contract (you can only apply Fido Dollars to the full price). You do, however, get free Expanded Network on the new plans.

EDIT: Just noticed, this is my 1000th post. ;)

And I might add, this makes some sense. These plans started less than a year ago. Most people on Fido are in 2-3 year contracts. They wouldn't want people trying to get retention deals in as little as 3 months anymore. I wouldn't be surprised though if they start opening retention up for garden plans in a year though when people's contracts start coming up for renewal.

[lane99]

I know as a rule, you can't. But have there been *any* PREPAID users who've gotten a special deal or discounts from Fido?

My backup phone is a Fido prepaid. Thinking of changing it to a Virgin prepaid (seems they have a 10cents/min-anytime option).

Any precedent at all for a prepaid user getting some retention goodies if they tell Fido they're considering to go elsewhere?

[syntex101]

HAHA. Nice just called in to normal CSR and got the 16GB for my mom for $299 without data. She said I am eligible for it on Aug, 7th.

I asked her to put a note on my account so I am going to call back in Aug, 7th.

My mom's monthly bill is around $45

[vader_slri]

HAHA. Nice just called in to normal CSR and got the 16GB for my mom for $299 without data. She said I am eligible for it on Aug, 7th.

I asked her to put a note on my account so I am going to call back in Aug, 7th.

My mom's monthly bill is around $45

It sounds like you got the refreshed 3G 16GB that normally goes for $99, but without a data term, Fido charges $200 extra. Or are you saying you picked up the 3GS 16GB for $299 without data?

[syntex101]

16GB 3GS. Got it on my first try, just lucky I got a really nice CSR.

[chrza]

3rd time was a charm. Called into to cancel my account. When asked why, I told them that when I called to inquire about a plan I was treated rudely (which I was). Turned out to get a nice retentions dude who offered me the $25 plan with the unlimited incomming. I'm happy with that!

[Sand]

Called today and here's what I got for $25.00 :

200 daytime minutes
unlimited evenings and weekends, 7pm
unlimited incoming calls
unlimited fido to fido (local)
voicemail and call display
2500 texts
no SAF or 911

I tried to negociate the unlimited network calling (need Fido to Rogers) but the retention departement told me it was not possible with this plan ... ? Even if I said that one of my friend got it with this plan ... This is my second call to retention.

I am a Fido's customer since 6 years with 2 accounts under contract and I just renew recently one of my contract.

Note that I am very polite on the phone and don't threaten to cancel since I just renew my contract (more than 15 days).

Any advices ?

Thank you very much in advance.

[syntex101]

Called today and here's what I got for $25.00 :

200 daytime minutes
unlimited evenings and weekends, 7pm
unlimited incoming calls
unlimited fido to fido (local)
voicemail and call display
2500 texts
no SAF or 911

I tried to negociate the unlimited network calling (need Fido to Rogers) but the retention departement told me it was not possible with this plan ... ? Even if I said that one of my friend got it with this plan ... This is my second call to retention.

I am a Fido's customer since 6 years with 2 accounts under contract and I just renew recently one of my contract.

Note that I am very polite on the phone and don't threaten to cancel since I just renew my contract (more than 15 days).

Any advices ?

Thank you very much in advance.

That is ****ing amazing. Nice plan and great price.

[dbomb]

Called today and here's what I got for $25.00 :

200 daytime minutes
unlimited evenings and weekends, 7pm
unlimited incoming calls
unlimited fido to fido (local)
voicemail and call display
2500 texts
no SAF or 911

I tried to negociate the unlimited network calling (need Fido to Rogers) but the retention departement told me it was not possible with this plan ... ? Even if I said that one of my friend got it with this plan ... This is my second call to retention.

I am a Fido's customer since 6 years with 2 accounts under contract and I just renew recently one of my contract.

Note that I am very polite on the phone and don't threaten to cancel since I just renew my contract (more than 15 days).

Any advices ?

Thank you very much in advance.

Nice plan! I also tried negotiating network calling, but they the rep said it would be to many credits (more credits than my phone plan), so I settled with free fido to fido.

One thing you can negotiate for sure is trying to get early evening and weekends.

Here is my plan:

200 minutes
free fido to fido
Free Evening and Weekends at 5pm
Unlimited incoming
2500 text
Caller ID
Voice mail

All for 25+tax (SAF and 911 included)

I got your initial offer on my first try, but after 3-4 calls I got them to finally budge on the 5pm.

Hope that helps!

[hohohong]

What do you guys use now as negotiation leverage? Telus new plan? Salary cut?

[bri070102]

Heya,

So I'm a month-to-month customer for a few years now. I really want the iphone 3gs 32gb (I have the 16gb ipod touch so I know I'd love the iphone and would need more space).

So I thought..what the heck..let me try to get a retention plan + iphone + use my fido dollars and see what I could get.

I don't think I got as good a plan as some of you (with the 5pm evenings or the cheaper $50 plan instead of $55) but this is what I got:

- 200 weekday minutes
- unlimited incoming
- unlimited eve (7pm) & weekends
- unlimited fido to fido
- 2500 sent txt msgs
- call display & visual voicemail (yes visual one for iphone not the regular one)
- 6gb data plan
- 35 min LD/month

Total all in (incl taxes): $64.45/month

+ 3 year agreement (yah the only thing that sucks outta this whole deal but I already knew what I was getting myself into)
+ 32gb iphone 3gs for approx $200 as I had some Fido dollars in my account (Note: they only apply fido dollars to the original iphone cost and then credit $200 the next month)

So really I don't think I did too badly especially since I was paying about that same amount the past several years with way fewer features.

Yay I can't wait to receive my iphone!! :cheesygri

PS. In reply to poster above....I just said that I was thinking of cancelling because Rogers was offering me a great plan for use with an iphone. When I got transferred to the retentions dept (by the way my agent was super nice)...then she asked me what sort of deal Rogers was offering. I told her well it depended but basically between $5o and $60 and included unlim incoming since that's very important to me...the 6gb data plan...and that the price varied depending on how many day time minutes they were offering. Spent a good 45 minutes on the phone going over everything....got her to throw in the visual vmail and the 35min free LD/month.

[eexxcess]

What do you guys use now as negotiation leverage? Telus new plan? Salary cut?

I mentioned the bell plan which is pretty damn good:

200 anytime minutes
unlimited nights and weekends (6pm-7am)
unlimited nationwide talk and text to any ten numbers, any carrier
unlimited data

$50+SAF+911

They gave me the standard $25 retention plan with unlimited incoming + $30 data + iphone 3gs + $10 1000 LD minutes but I couldn't get early evenings/nationwide fido2fido.

[Truemana]

I read the last 6 or 7 pages and it's still a bit unclear whether you can get a retention plan without signing a new contract.

I'm very interested in the $25 no SAF/911 w/ UL incoming retention deal. I've been with Fido for 3 1/2 years and my second contract is up August 14th.

Truth is, if Fido can't do 1 year contracts, then I don't want to renew. I don't need a new phone. I just want to go month to month with my SE W760i.

I don't think there's anything wrong in asking them for their best competitive price as a way to keep me on board. If it's good enough, why would I leave?

[bri070102]

DATA ROAMING

I also just wanted to mention some caveats on roaming particularly in regards to the data plan...

When going to the US (elsewhere too I just don't know the rates), data roaming is charged at 3 cents per kb and typically 1 email message is 4kb. A web page in roaming charges (so the rep told me) could cost $50!!!!

Needless to say...DO NOT use the data side of your phone when travelling outside Canada! (hmmm I didn't clarify if that even meant roaming within Canada..if so that would suck large...maybe someone else if speaking to Fido can call and clarify that).

If you anticipate going out of town, you can add a $10 basic roaming data plan where you are then charged $1 per MB. But you have to keep that plan active on your account for 30 days (you can then remove it).

TEXTS

2500 text messages are counted as sent messages, within Canada to Canadian phones.

Receiving text messages (both in Canada and in the US) is free and doesn't count towards your total.

In Canada, sending a text message to a US number will cost you 25 cents per text.

In the US, sending a text to a US or Canadian number, will cost you 60 cents per text.

CANCELLATION FEES

Data plan: if you cancel your data plan before the contract date, you will be charged a minimum of $25 and a maximum of $100. They calculate the fee as $5 per month for the length of your contract (keeping in mind mins and maxs). Note: switching to another data plan (lower or higher) is not the equivalent of cancelling your data plan so you wouldn't incur a fee.

Rate plan (which I think most people know): charge a minimum of $100 and a maximum of $400 to cancel, calculated @ $20/month.

RENEWALS

You can renew (change plans) as early as 6 months before your contract expires.

I hope some of this clears up some of the fuzziness that's out there surrounding these policies.

Sigh...I wish our plans here were more like those in the US! :(

[Jay Hova]

Thanks if anyone can help me out.

1. I'm in the 15 day 'grace period' right now - can I call Retentions and threaten to leave so I can get callerID? My brother wants it on his line, and the valuePak or whatever is way too much. Is it possible to negotiate free caller ID?
2. I'm not in my 15 day grace period, I'm nearing my 1st bill/month in about 10 days actually - however, can I negotiate a higher limit of outgoing texts (essentially for free) cause right now all I have is 50...which may be enough...minute tracker hasn't sent me a warning.

[mbm]

I got a txt from fido today telling me my agreement is coming to expire and have a wonderful offer for me for my loyalty :D can't wait to call them :p

[1babyXchin]

Old plan
100 min
Unlimited eve+wknd (7pm)
free incoming
F2F + R
CD (6 credit)
$25 + Saf + 911 + taxes = $36.67

called fido today got offered the $25 plan that everyone has been getting but csr would not budge on the free incoming that i want so took this plan

$17.50
200 min
unlimited eve+wknd (5pm)
F2F + R (+ $10)
VP 2500 text
CD, Voice mail (+ $10 )
Saf, 911 included
= $37.5 + taxes = $42.38

good? bad?
i was told before that i could upgrade phone when it's 14months before 3 yr contract expires, but now i'm told only 6 months prior, so can't get a phone!!!!!! :mad:

[Corvillus]

Thanks if anyone can help me out.

1. I'm in the 15 day 'grace period' right now - can I call Retentions and threaten to leave so I can get callerID? My brother wants it on his line, and the valuePak or whatever is way too much. Is it possible to negotiate free caller ID?
2. I'm not in my 15 day grace period, I'm nearing my 1st bill/month in about 10 days actually - however, can I negotiate a higher limit of outgoing texts (essentially for free) cause right now all I have is 50...which may be enough...minute tracker hasn't sent me a warning.

This sounds a lot like the $15 garden plan (50 minutes / 50 SMS). There is currently NO retention leverage on garden plans. Retention is only for old Fido (i.e. "number one nationwide carrier for customer service Fido") and not new Fido (i.e. "no frills Fido") plans.

[Corvillus]

Old plan
100 min
Unlimited eve+wknd (7pm)
free incoming
F2F + R
CD (6 credit)
$25 + Saf + 911 + taxes = $36.67

called fido today got offered the $25 plan that everyone has been getting but csr would not budge on the free incoming that i want so took this plan

$17.50
200 min
unlimited eve+wknd (5pm)
F2F + R (+ $10)
VP 2500 text
CD, Voice mail (+ $10 )
Saf, 911 included
= $37.5 + taxes = $42.38

good? bad?
i was told before that i could upgrade phone when it's 14months before 3 yr contract expires, but now i'm told only 6 months prior, so can't get a phone!!!!!! :mad:

That plan is not that good. Several people have been able to get the value pack credited on the EPP, in which case that plan would be $27.50 before taxes. Granted, it is still better than what I'm paying at the moment, but I don't feel like calling up a CSR again this month.

[Jay Hova]

This sounds a lot like the $15 garden plan (50 minutes / 50 SMS). There is currently NO retention leverage on garden plans. Retention is only for old Fido (i.e. "number one nationwide carrier for customer service Fido") and not new Fido (i.e. "no frills Fido") plans.

oh ok, it is the $20 plan actually should have mentioned the UL E/W as well. So, if I ask will they just go ahead and ask for me to confirm the cancellation of my account.

[skwan]

I got a txt from fido today telling me my agreement is coming to expire and have a wonderful offer for me for my loyalty :D can't wait to call them :p

When that happened to me, I called within hours, and they offered $5 credit off my current plan, which is $17.50 for 200 minutes, unlimited evenings (5PM)+ weekends, no need to pay SAF+911, Call Display+Name Display.
So currently, my past 2 bills, I've had to pay less than $17.
This past month, bill came to $15.20, for everything mentioned above.

Funny how I've only been with Fido for 3 years.
$17.50
-$5 credit
200 anytime minutes
Unlimited evenings from 5pm
Unlimited weekends
Call Display + Name Display
No SAF+911.

Love how I save a good $25-30 each month compared to what I paid for last year.
Sad how individuals don't know about retention and pay so much each month to Rogers/Fido/Telus/Bell.
Even prepaid/pay-as-you-go doesn't beat this!

[Jonavin]

When that happened to me, I called within hours, and they offered $5 credit off my current plan, which is $17.50 for 200 minutes, unlimited evenings (5PM)+ weekends, no need to pay SAF+911, Call Display+Name Display.
So currently, my past 2 bills, I've had to pay less than $17.
This past month, bill came to $15.20, for everything mentioned above.

Funny how I've only been with Fido for 3 years.
$17.50
-$5 credit
200 anytime minutes
Unlimited evenings from 5pm
Unlimited weekends
Call Display + Name Display
No SAF+911.

Love how I save a good $25-30 each month compared to what I paid for last year.
Sad how individuals don't know about retention and pay so much each month to Rogers/Fido/Telus/Bell.
Even prepaid/pay-as-you-go doesn't beat this!

Depends on your usage I was offered a similar plan before I ported my Fido over to Rogers prepaid. Now I pay $100 a year for pretty much unlimited calling (1 cent a minute). Some people don't realize that's the best option if they only use their phone nights and weekends.

[a in yul]

Depends on your usage I was offered a similar plan before I ported my Fido over to Rogers prepaid. Now I pay $100 a year for pretty much unlimited calling (1 cent a minute). Some people don't realize that's the best option if they only use their phone nights and weekends.



how can u get 1cent a minute for 100$ a year..?

pls share...!!

[MoreYummy]

When that happened to me, I called within hours, and they offered $5 credit off my current plan, which is $17.50 for 200 minutes, unlimited evenings (5PM)+ weekends, no need to pay SAF+911, Call Display+Name Display.
So currently, my past 2 bills, I've had to pay less than $17.
This past month, bill came to $15.20, for everything mentioned above.

Funny how I've only been with Fido for 3 years.
$17.50
-$5 credit
200 anytime minutes
Unlimited evenings from 5pm
Unlimited weekends
Call Display + Name Display
No SAF+911.

Love how I save a good $25-30 each month compared to what I paid for last year.
Sad how individuals don't know about retention and pay so much each month to Rogers/Fido/Telus/Bell.
Even prepaid/pay-as-you-go doesn't beat this!

What plan did you get when they message you?

Do you sign contract with it?

[MoreYummy]

Depends on your usage I was offered a similar plan before I ported my Fido over to Rogers prepaid. Now I pay $100 a year for pretty much unlimited calling (1 cent a minute). Some people don't realize that's the best option if they only use their phone nights and weekends.

prepaid has unlimited weeknight weekend?

[Jkim]

prepaid has unlimited weeknight weekend?

you have that option with a min. of $20 or more....but you have to pay $1/day. Free evenings for fido @ 7 i believe... or was it 8? don't remember.

[MoreYummy]

i see. so you pay only the "day" you use it at night then you can get unlimited call on that "day"?

[mbm]

This is such BS, iphone has to be bought on a 3 year term :(

[skwan]

What plan did you get when they message you?

Do you sign contract with it?

I just got a text from them telling me my contract is coming up and they have a limited time offer, please dial 611.
FYI, you will get this within 6 months towards the end of your contract.
Basically, they gave me $5 credit towards my current plan.
And yes, it's renewing your contract BUT good thing Fido offers 2 year plans now instead of 3 year plans.

[Kherani]

How long before I can ask for a retentions plan?

[mbm]

I just got a text from them telling me my contract is coming up and they have a limited time offer, please dial 611.
FYI, you will get this within 6 months towards the end of your contract.
Basically, they gave me $5 credit towards my current plan.
And yes, it's renewing your contract BUT good thing Fido offers 2 year plans now instead of 3 year plans.
yep, my contract expires on Jan 12,2010 and they sent me the txt, i called them and they said iphone has to be done 3 years contract and 1 year data contract :(
How long before I can ask for a retentions plan?

6 months I think...dont quote me...

anybody else, am i right here or you have to be w/o contract to be able to get rentention?

[Parth]

Pardon my ignorance, but did you mean the iphone 3GS only requires 1 year data contract (with 3 year voice)?

[a in yul]

yes, for now 3 year voice and 1 year data, but there are rumours that the data contract will soon be 2 years...; so if u r planning on canceling get the data now..!!

[Zheph]

Is rentention line closed on Sunday? Tried a few # listed in the past few pages...

Fido automated message comes on...tells me to punch in my #...then it talks in french and the line cuts!!

[GSC]

This was a strange case for this line. My friend had originally not been on a contract and had 50 minutes for $15 for a while. They kept calling him to make a contract deal but he kept on refusing. I guess because he wasn't on a contract and fido wanted to put him on a contract, they ended up giving him a super cheap plan. He didn't want to sign a contract but in his case, for $2.50 more, he was getting 150 more daytime minutes and unlimited evenings and weekends. Because he kept on denying a contract over and over, they finally gave him additional credit for the EPP plan so he signed a contract and got a free phone too.

I think every case is different. He wasn't even with fido for very long... less than 2 years if I remember correctly.

I was really pi**ed off when I tried to get unlimited incoming for free, asked for substitute other feature, no go...

Any one knows if rep can give customer credit or alter the standard $25 plan?

[NsK450]

is it possible to get something without having to sign a 2 or 3yrs contract??? considering Im not under contract right now and I do not want to sign a contract

[Parth]

yes, for now 3 year voice and 1 year data, but there are rumours that the data contract will soon be 2 years...; so if u r planning on canceling get the data now..!!
Thanks! I'll give it a try as soon as I'm eligible for HUP (july 26).

[dP21]

Heya,

So I'm a month-to-month customer for a few years now. I really want the iphone 3gs 32gb (I have the 16gb ipod touch so I know I'd love the iphone and would need more space).

So I thought..what the heck..let me try to get a retention plan + iphone + use my fido dollars and see what I could get.

I don't think I got as good a plan as some of you (with the 5pm evenings or the cheaper $50 plan instead of $55) but this is what I got:

- 200 weekday minutes
- unlimited incoming
- unlimited eve (7pm) & weekends
- unlimited fido to fido
- 2500 sent txt msgs
- call display & visual voicemail (yes visual one for iphone not the regular one)
- 6gb data plan
- 35 min LD/month


You my friend, got a wicked deal!

[al-kufaishi]

yes, for now 3 year voice and 1 year data, but there are rumours that the data contract will soon be 2 years...; so if u r planning on canceling get the data now..!!

Really? i never knew that, i thought it was 3 year Voice AND data. I always had that conception.

[bri070102]

Really? i never knew that, i thought it was 3 year Voice AND data. I always had that conception.

Yah I'm pretty sure my voice and data are both on 3 year plans. Hmmm.

[Zedix]

Out of curiosity: I ordered the 3GS over the weekend on the phone (while getting a sweet retention plan :P), and they said it'd ship via UPS. Anyone know if you get a tracking number when it gets sent out, or I should just wait till UPS comes knocking?

[surrealillusion]

You should get a tracking number for your phone but considering they are still backordered right now due to the initial release it may be a while until all the orders are filled.

[Zedix]

You should get a tracking number for your phone but considering they are still backordered right now due to the initial release it may be a while until all the orders are filled.

That's what I thought. Strangely enough when I ordered, the retention rep said they had some in stock at the moment so I should get it this week, at the very latest July 24th. We'll see!

[bri070102]

Yah my rep said that for retention customers, there is special stock set aside. Supposedly retention customers will get their phones ahead of new customers. She said that it could still take up to 2 weeks to get my order. No tracking number as of yet though - do they send us an email or something?

[rei]

I've been with Fido 6-7 years now. Have 3.5 years left on contract that I can buy out for $400 (stupidly signed a 3 year back when the Sony Z600-something flipphone came out and then an iPhone 3G last year) -- here's what I have now:

$25 Grandfathered Fido to Fido unlimited (100 anytime, 1000 evenings and weekends)
$15 iPhone value pack (VVM, 5000 text, call display)
$30 6GB data

PLUS SAF + 911 ugh.

I'm tempted to call in and just payout the $400 contract. Anyone have any suggestions what I should try for?

[fattycakes_]

Hi,

I've been reading some of the previous posts and I just wanted to have someone reconfirm something.

So I'm currently under contract for Fido, but I'm about to switch to a retentions plan (but I'm not about to until I get my iphone 3GS 16 gig, which the CSR told me was out of stock, so they'd text me back when it was in stock)

I'm not opening a new line or anything, just switching plans on the same number.

So they told me I could use my Fido Dollars towards the purchase of the phone, but I think i get charged the full amount then have some amount credited on my second bill.

So if I were to buy the 16 gig 3GS with the data plan, and CANCEL the data plan after the second month... what would happen? I'm using their website atm and according to policy:

"The DECF is the greater of: (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your Fido Agreement. If you subscribe to a package along with a wireless internet access option, both the ECF and the DECF apply."

So from what I understand, I would only get charged 100 dollars because I'm not canceling the voice?

but then I read something earlier about being charged $200 + DECF for canceling the data plan.

I'm about to switch to
200 daytime min
U/L Incoming
U/L Evenings (@ 5pm) and Weekends
2500 text messages
VM, Call ID, (all that stuff)
No SAF

and with a 6gig/30 month plan.

So my question is... what would happen if i canceled the data plan after 2 months? Would I get charged 100 or 200 + DECF.

Thanks in advance,

[cortez]

I've been with Fido 6-7 years now. Have 3.5 years left on contract that I can buy out for $400 (stupidly signed a 3 year back when the Sony Z600-something flipphone came out and then an iPhone 3G last year) -- here's what I have now:

$25 Grandfathered Fido to Fido unlimited (100 anytime, 1000 evenings and weekends)
$15 iPhone value pack (VVM, 5000 text, call display)
$30 6GB data

PLUS SAF + 911 ugh.

I'm tempted to call in and just payout the $400 contract. Anyone have any suggestions what I should try for?

Ive been with Fido for just a few months and have a very similar plan to yours and I pay less because you pay SAF. My plan is:

$25 - The "new" 100 minutes plan with unlimited text and unlimited evenings/weekends
$10 - Unlimited Fido to Fido
$10 - Voicemail, Caller ID, Who Called (value pack)
$30 - 6GB data

So I pay $75 for my plan and you pay $70 plus SAF & 911 and we have very similar plans. Im not trying to make you feel bad but maybe you should call them and say someone you know who has only been a customer since February is paying less than you for a very similar plan yet you have been with them for 6-7 years. Im not sure if they will do anything for you but you can always try.

[rei]

Does doing the contract buyout give you any leverage?

[hussam]

I dont know what is the deal with fido today I have called 3 times trying to get my wife the same deal i have got a month ago but they keep saying no way
to match it ! anyone was able to get the following ,

25$
200 daytime
call display, voicemail, who called
unlimited e/w, evenings after 5 pm
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee
Extra
unlimited local call 3 month
1gb Data Plan free for 3 month
Jebra bluetooth

[mbm]

When that happened to me, I called within hours, and they offered $5 credit off my current plan, which is $17.50 for 200 minutes, unlimited evenings (5PM)+ weekends, no need to pay SAF+911, Call Display+Name Display.
So currently, my past 2 bills, I've had to pay less than $17.
This past month, bill came to $15.20, for everything mentioned above.

Funny how I've only been with Fido for 3 years.
$17.50
-$5 credit
200 anytime minutes
Unlimited evenings from 5pm
Unlimited weekends
Call Display + Name Display
No SAF+911.

Love how I save a good $25-30 each month compared to what I paid for last year.
Sad how individuals don't know about retention and pay so much each month to Rogers/Fido/Telus/Bell.
Even prepaid/pay-as-you-go doesn't beat this!

Wow i hope i get this plan too, although i have some package where i get who called and 1000+ txt and mms ... nice to have features :D
call them in a bit :)

[ndondo]

is it possible to get something without having to sign a 2 or 3yrs contract??? considering Im not under contract right now and I do not want to sign a contract


Ditto.. all this good deal seems to be with 2 years or more contract.

I am not looking for a contract either... I cannot get anything from them

This is what I have

LINE 1: Contract Ends DEC 2010
200/1000 E/WE + Unl. incom. 25.00
Credit: Monthly credit of $10 -10.00
Credit: Monthly credit of $5 -5.00
Fido to Fido + Can. LD option 10.00
9-1-1 Emergency Access Fee 0.50
System access fee 6.95
Free CALL Display
TOTAL: 27.45 + Tax

LINE 2: NO CONTRACT
20/100 plan + Unl. E/WE 20.00
Value Pack 10.00 (2500 Text, Call Display)
TOTAL: $30 + Tax

[mbm]

FML, i shouldn't have said i wanted an iphone first thing, the rep kept on saying no credits can be given with an iphone. She offered me to keep my same plan.

$25 unlimited incoming
$30 6GB
SAF + 911
$15 smart phone value pack
Total = 80 + tax :rolleyes:

so can someone recommend me what to call and say next or at least how to position myself?

right now i have
$25 unlimited incoming with 100 day time
1000 evening/weekends
$15 smart phone value pack
SAF + 911
- $15 Value pack credit
- $ 5 credit

i have 6 months left on my contract.

[dj_rice]

Hi,

I've been reading some of the previous posts and I just wanted to have someone reconfirm something.

So I'm currently under contract for Fido, but I'm about to switch to a retentions plan (but I'm not about to until I get my iphone 3GS 16 gig, which the CSR told me was out of stock, so they'd text me back when it was in stock)

I'm not opening a new line or anything, just switching plans on the same number.

So they told me I could use my Fido Dollars towards the purchase of the phone, but I think i get charged the full amount then have some amount credited on my second bill.

So if I were to buy the 16 gig 3GS with the data plan, and CANCEL the data plan after the second month... what would happen? I'm using their website atm and according to policy:

"The DECF is the greater of: (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your Fido Agreement. If you subscribe to a package along with a wireless internet access option, both the ECF and the DECF apply."

So from what I understand, I would only get charged 100 dollars because I'm not canceling the voice?

but then I read something earlier about being charged $200 + DECF for canceling the data plan.

I'm about to switch to
200 daytime min
U/L Incoming
U/L Evenings (@ 5pm) and Weekends
2500 text messages
VM, Call ID, (all that stuff)
No SAF

and with a 6gig/30 month plan.

So my question is... what would happen if i canceled the data plan after 2 months? Would I get charged 100 or 200 + DECF.

Thanks in advance,



This was addressed in a previous post a few pages back by an actual Fido employee that said Fido Headquarters made a memo that said after you get ur Iphone and cancel your data plan whenever, you pay $100 DECF + $200 they re-charge you for the Iphone, Fido implemented this as they knew people would try this tactic to get a cheap Iphone....so be prepared to pay $300 to try and beat the system...

[al-kufaishi]

Ditto.. all this good deal seems to be with 2 years or more contract.

I am not looking for a contract either... I cannot get anything from them

This is what I have

LINE 1: Contract Ends DEC 2010
200/1000 E/WE + Unl. incom. 25.00
Credit: Monthly credit of $10 -10.00
Credit: Monthly credit of $5 -5.00
Fido to Fido + Can. LD option 10.00
9-1-1 Emergency Access Fee 0.50
System access fee 6.95
Free CALL Display
TOTAL: 27.45 + Tax

LINE 2: NO CONTRACT
20/100 plan + Unl. E/WE 20.00
Value Pack 10.00 (2500 Text, Call Display)
TOTAL: $30 + Tax

I dont know what is the deal with fido today I have called 3 times trying to get my wife the same deal i have got a month ago but they keep saying no way
to match it ! anyone was able to get the following ,

25$
200 daytime
call display, voicemail, who called
unlimited e/w, evenings after 5 pm
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee
Extra
unlimited local call 3 month
1gb Data Plan free for 3 month
Jebra bluetooth


Yeah i heard this many times todau, fido were being very strict today about what to offer, or even taking you through to retentions.

[surrealillusion]

With my agreement ending in Nov I decided it was time to review my plan. Having stumbled upon this thread I realized how much more I was paying for my plan and how much per month I could be saving.

My grandfathered plan consisted of:

250 daytime
unlimited evenings/weekends
unlimited incoming
100 Canadian LD
$35

Smartphone Valuepack
Caller ID
Enhanced Voicemail
2500 text messages
1000 MMS messages
Who Called

$15

6 Gig Data option

$30

------

$80 + 911 fee + SAF = Almost $100 a month after taxes


I called in today and got the standard $25 retention plan with unlimited incoming calls and didn't have to renew my data contract which started a few months back. Also got my 32 gig iPhone 3Gs on the way (only had white as black was sold out) at $370 before the $200 3 year credit.

[reverietime]

I called Fido today and finally got myself a retentions plan to get an iPhone 3G S... I'd tried 3 times before with no luck, but fourth time was the charm.

I was on a new post-November, sans-SAF garden plan and I managed to get myself on a retentions plan despite the fact that it's not supposed to be allowed. I've been a Fido customer (month to month) for 5 years, so I think that had something to do with it.

I didn't do quite as well as some of you (I'm paying $10 extra for unlimited incoming... whoops, could have played that better), but I didn't want to push my luck too much since I wasn't supposed to be eligible for the retentions plan in the first place.

Hurray!

[Zheph]

So, I called fido today to see what they can offer me. Interested in the iphone 3GS & they wouldnt budge and told me to wait till january 2010.

Current: 2yrs 1 month in my 3 yr contract...

What I had

150 Daytime
Unlimited Weekend/Evening 7pm
Unlimited Incoming
CID
100 Text
SAF + 911 Fee
- $15 credit = 29.45 + tax

Changed to:

200 Daytime
Unlimited Weekend/Evening 7pm
Unlimited Incoming
Unlimited Fido to Fido
CID + VM
2500 Text
No SAF + 911 Fee
- $10 credit = $25 + tax

If I want the iphone now, I have to pay full price.

Anyway to get pass this and get the phone for 199 + $30 6GB data?

[watungga]

Ladies,

I have an option where I could borrow a Blackberry from work. It is a latest phone and as well as locked to Rogers. I wouldn't want a long term contract as I may be alloted with company plan in the future. How am I gonna get a cheap Rogers monthly voice/data plan for 6 months and then I could quit thereafter?

FYI, my only personal services with Rogers is a digital cable package.

[little_asian_angel]

Ladies,

I have an option where I could borrow a Blackberry from work. It is a latest phone and as well as locked to Rogers. I wouldn't want a long term contract as I may be alloted with company plan in the future. How am I gonna get a cheap Rogers monthly voice/data plan for 6 months and then I could quit thereafter?

FYI, my only personal services with Rogers is a digital cable package.

check with the rogers retention thread

[pretender]

Hey All,

I'm having a bit of trouble with Fido and I wanted to seek your advice. I've been a Fido customer for 6 years with my "current" contract ending in October. I called Fido on the June 25 and this is the offer I accepted with an iPhone 3GS (which I got on the 8th):

200 Daytime
Unlimited Weekend/Evening 7pm
Unlimited Incoming
1000 Fido to Fido
CID + VM
2500 Text
No SAF + 911 Fee
6GB Data
$20 (Voice) + $30 (Data)

Unforutnately there were some problems with my iPhone order so I think they touched my plan in the meanwhile because when I got my bill, I see that some of the credits will expire in Sept. (Currently there are $20 worth of credits with $10 expiring in Sept).

I called Fido retentions and asked them to fix this, but they said the best they can do is to give me Unlimited F2F, and offer it to me for $25.

I recall when I called the retention, my "new" contract was set starting/ending in July, but now its pushed to October. I suspect this might have something to do with the problem. Those who got the $20 deal, do you have your invoices yet? If so, how are the credits applied?

Thanks!

[WHO]

is it possible to get something without having to sign a 2 or 3yrs contract??? considering Im not under contract right now and I do not want to sign a contract

Unfortunately, no.
Not in terms of package deals anyway.

I got away with 15$ of monthly credits, but it still doesn't come close to the savings I would get by getting on a retention plan.

[DarkAbyss]

Has anyone have luck ordering the 32GB Black? I have been trying for the past 3 weeks (last call July 13th) and have always been told it is still sold out. Have they been giving me the run-around or has that model actually been sold out for 3 weeks?

[Anirudthan]

If you can't wait, just get it from the Apple store.

[karohe]

Finally I did it.
Thanks to RFD, I had a line with the normal $25 retention plan (200min + Unl Inc/E/W + value pack + 2500 sms + Local F2F). I recently did a HUP and more than a year is left on my contract. So there was no way for me to upgrade to iPhone 3GS.

What I did was to ask to add a second line to get iPhone 3Gs which isn't a big deal. But what I accomplished is to get the same $25 retention plan from the first day which is pretty good deal for me. I'm wondering what are they going to offer me next time I call them :cheesygri (maybe in a year)
Now, I'm using the iPhone with my first line. Actually I transferred the Data plan from second line to first line.
Then, I transferred the second line with the previously upgraded phone (BNIB) with the retention plan (only voice plan) to a friend. I think it is pretty good deal for her too. Getting a new phone and a $25 retention plan since day one.
And I got the iPhone 3Gs on a line which is only 16months left on its contract.
So now I'm a happy guy.
Thanks to RFD again. You are great guys.

[fooit]

Finally I did it.
Thanks to RFD, I had a line with the normal $25 retention plan (200min + Unl Inc/E/W + value pack + 2500 sms + Local F2F). I recently did a HUP and more than a year is left on my contract. So there was no way for me to upgrade to iPhone 3GS.

What I did was to ask to add a second line to get iPhone 3Gs which isn't a big deal. But what I accomplished is to get the same $25 retention plan from the first day which is pretty good deal for me. I'm wondering what are they going to offer me next time I call them :cheesygri (maybe in a year)
Now, I'm using the iPhone with my first line. Actually I transferred the Data plan from second line to first line.
Then, I transferred the second line with the previously upgraded phone (BNIB) with the retention plan (only voice plan) to a friend. I think it is pretty good deal for her too. Getting a new phone and a $25 retention plan since day one.
And I got the iPhone 3Gs on a line which is only 16months left on its contract.
So now I'm a happy guy.
Thanks to RFD again. You are great guys.

How many days and phone calls did it take you?

[karohe]

How many days and phone calls did it take you?

About 25 calls (yes, I'm a persistent guy). I have talked to different guys from retention department. They are the only ones who could really help me. Most of them weren't cooperative. But finally a lady accepted what I asked.
Actually she said, I can see you have called so many times, so I'm going to take the responsibility and give you this plan. She was really helpful. She also reversed some fees for transferring the data plan.

[ndondo]

So, I called fido today to see what they can offer me. Interested in the iphone 3GS & they wouldnt budge and told me to wait till january 2010.

Current: 2yrs 1 month in my 3 yr contract...

What I had

150 Daytime
Unlimited Weekend/Evening 7pm
Unlimited Incoming
CID
100 Text
SAF + 911 Fee
- $15 credit = 29.45 + tax

Changed to:

200 Daytime
Unlimited Weekend/Evening 7pm
Unlimited Incoming
Unlimited Fido to Fido
CID + VM
2500 Text
No SAF + 911 Fee
- $10 credit = $25 + tax

If I want the iphone now, I have to pay full price.

Anyway to get pass this and get the phone for 199 + $30 6GB data?

This is the plan that I want. But with me not in any contract. they cannot give it to me.. sigh

This is the plan that I want:.... Fidoooo are you reading this.. this is a good price point . :)

200 Daytime
Unlimited Weekend/Evening 7pm
Unlimited Incoming
Unlimited Fido to Fido
CID + VM
2500 Text
No SAF + 911 Fee
- $10 credit = $25 + tax

[chittychatattack]

This was addressed in a previous post a few pages back by an actual Fido employee that said Fido Headquarters made a memo that said after you get ur Iphone and cancel your data plan whenever, you pay $100 DECF + $200 they re-charge you for the Iphone, Fido implemented this as they knew people would try this tactic to get a cheap Iphone....so be prepared to pay $300 to try and beat the system...

If the person is an actual Fido employee I doubt this person knows what he/she is talking about. I was speaking with customer relations and I was told that if you cancel your data plan within the 15 days you will be billed back for the $200 if you wait and cancel after the 15 days you will be billed the $100 DECF and this is why the cancellation fee is in place they legally can not charge more than the cancellation fee. Think about it people its just like your voice plan they can only charge you the cancellation fee of $400 they cant charge $400 plus. For exampe the iphone 16gb is selling for $699 you go on a voice and data plan you will pay $199 If you cancel both the voice plan and data plan you will be charge $500. $500 plus $199 equals $699 which is the price of the phone I do not think fido is in the business to rip people off in this case. Hope this clears things up

[fattycakes_]

If the person is an actual Fido employee I doubt this person knows what he/she is talking about. I was speaking with customer relations and I was told that if you cancel your data plan within the 15 days you will be billed back for the $200 if you wait and cancel after the 15 days you will be billed the $100 DECF and this is why the cancellation fee is in place they legally can not charge more than the cancellation fee. Think about it people its just like your voice plan they can only charge you the cancellation fee of $400 they cant charge $400 plus. For exampe the iphone 16gb is selling for $699 you go on a voice and data plan you will pay $199 If you cancel both the voice plan and data plan you will be charge $500. $500 plus $199 equals $699 which is the price of the phone I do not think fido is in the business to rip people off in this case. Hope this clears things up

Okay, so from what I understand of this is.
- You can only be charged $100 max (for the DECF) if you cancel after 15 days.
So THEORETICALLY speaking, if I were to get my voice plan + data plan to get the 16 gig 3GS for 199, I could then cancel the data plan and be charged only $100 DECF as long as it's after 15 days?

I have a friend who works at fido and he pretty much told me to do that like 3 weeks ago. I haven't talked to him since but I guess I'll ask him again to see if the policy changed.

Thanks for your help :razz:

[dj_rice]

If the person is an actual Fido employee I doubt this person knows what he/she is talking about. I was speaking with customer relations and I was told that if you cancel your data plan within the 15 days you will be billed back for the $200 if you wait and cancel after the 15 days you will be billed the $100 DECF and this is why the cancellation fee is in place they legally can not charge more than the cancellation fee. Think about it people its just like your voice plan they can only charge you the cancellation fee of $400 they cant charge $400 plus. For exampe the iphone 16gb is selling for $699 you go on a voice and data plan you will pay $199 If you cancel both the voice plan and data plan you will be charge $500. $500 plus $199 equals $699 which is the price of the phone I do not think fido is in the business to rip people off in this case. Hope this clears things up



#1, the $699 is the price of the phone on NO CONTRACT so your buying the phone OUTRIGHT...the price of the Iphones signing up on a contract voice/data plan are $99, $199 and $299, these prices are discounted to give you "incentive to sign a contract".

#2 this is from the Fido employee

You sure that Fido Rep was 100% right? This was posted on Fido Sales Central as internal guideline. Customers who bought their iphones at $99, $199 or $299 and wish to remove their data packages before end of their data agreements will be charged $200 + 100 DECF. Prices for iPhone without data agreement are $299, $399, and $499.

[jEnkinsX]

People that bought the iPhone and renewed the contract with a voice and data plan. Did u guys pay 199.99 + tax for the phone or (699.99 + tax) - 500.00 on a 16GB coz thats what they said to me. Phone value (699) + tax - 500 which is really dumb. Thank goodness for 15 days.. This awesome phone is going back.

I just got my bill. And i was shocked to see that I was charged 699.00 - 300.00 for the phone. I called and they said its like that and that next bill I will be credited 200 since I got a data plan with it.

699.00 - 300.00 = 399.00 x 1.13 = 450.87 (13% of 399.00 is 51.87)
but if they just credited 500 :
699.00 - 500.00 = 199.00 x 1.13 = 224.87 (13% of 199.00 is 25.87)

So you am I right to assume that I am paying an extra 26.00?
but if they do
699.00 x 1.13 = 789.87 - 500 = 289.87 like they said they charge normally compared to 199.00 x 1.13 = 224.87
so its like paying an extra $65

This might be all confusing. But I havent renewed my contract in so long so I dont know how this all works. Ive called Fido like 4 times tonight and they weren't helpful at all.

Have u guys noticed that taxes on your bill dont add up?
My bill was 350.59 before tax with tax it should be 396.17 but my bill is 408.33. I did the math and instead of getting charged 13% i got charged 16.47%

Please help!

[mbm]

^^ holy *****, buncha scammers after all they r part of rogers :D

BTW did anyone manage to call in and get the 6GB data plan even though they have bought the iphone outright?

[fooit]

Is there still a way to get refreshed 3G without data plan for $49/$99 if I renew my voice plan for 3 years?

[Task514]

maybe because taxes is calculated as

$$ + 5% + 7%

and not $$ + 12%

[jEnkinsX]

maybe because taxes is calculated as

$$ + 5% + 7%

and not $$ + 12%

thats dumb if they do that. when did that ever happen? its always been

$$ + tax or ($$ x 5%) + ($$ x 8%) = TOTAL
never ($$ + 5%) + 8% if thats what you meant

[Task514]

thats dumb if they do that. when did that ever happen? its always been

$$ + tax or ($$ x 5%) + ($$ x 8%) = TOTAL
never ($$ + 5%) + 8% if thats what you meant

yup its called taxes over taxes... lol
that's why some province have only one tax, called harmonized taxes afaik... eliminating taxes over taxes scam!

[Jonavin]

thats dumb if they do that. when did that ever happen? its always been

$$ + tax or ($$ x 5%) + ($$ x 8%) = TOTAL
never ($$ + 5%) + 8% if thats what you meant

In Quebec they pay their tax on the $$+gst portion. So their gst taxed amount gets taxed again; tax on a tax. We don't do that in Ontario.

[jEnkinsX]

In Quebec they pay their tax on the $$+gst portion. So their gst taxed amount gets taxed again; tax on a tax. We don't do that in Ontario.

If my math was correct, I was charged 6.34% GST and 10.13% PST

My bill :
350.59 TOTAL
22.21 GST
35.53 PST
--------------
408.33

but if you do 350.59 * 1.13 = 396.17

[Task514]

In Quebec they pay their tax on the $$+gst portion. So their gst taxed amount gets taxed again; tax on a tax. We don't do that in Ontario.

You are right... I did not notice he is in Ontario.

[caffeinated]

This is a great thread - I did not realize the sort of deals that Fido was willing to give out.

I finally called Fido a couple days ago, and was offered the following for both of my lines:

200 Daytime
Unlimited Weekend/Evening 5pm
CID + VM + 100 sms ($11)
No SAF + 911 Fee
Expanded network
6GB Data ($30)

17.50 + 11 + 30 = $58.50 before tax (times 2 lines)

It's much better value that I was getting before, but I would like to get a better price on CID/VM/SMS as I would prefer my overall bill to top out no higher than $100. Any idea if there is room to move, or should I not push my luck? Has anyone had success negotiating more credits if you were buying 2+ iphones and data plans?

[riverve]

Hi, I signed a 3-year agreement with 16gb iphone 3Gs last Thursday( July 9th). And got the following:

-200daytime min.
-Unlimited weekday/weekend after 7pm
-Unlimited incoming
-Unlimited F2F
-CID, VM
-2500 text msg
-$5 credits/month

So for the voice plan, I'm paying $25 - $5 credits = $20
And 6GB for $30
Total = $50 + tax = $56
Originally, they only offered me the $5 credits for the first 2 years of my agreement. I kept calling in and finally got what I wanted for the 4th or 5th try.

Thanks for everyone who posted their plans here!!:razz:

[bebe604]

Hi, I signed a 3-year agreement with 16gb iphone 3Gs last Thursday( July 9th). And got the following:

-200daytime min.
-Unlimited weekday/weekend after 7pm
-Unlimited incoming
-Unlimited F2F
-CID, VM
-2500 text msg
-$5 credits/month

So for the voice plan, I'm paying $25 - $5 credits = $20
And 6GB for $30
Total = $50 + tax = $56
Originally, they only offered me the $5 credits for the first 2 years of my agreement. I kept calling in and finally got what I wanted for the 4th or 5th try.

Thanks for everyone who posted their plans here!!:razz:

Did u renew your contract? or new customer?

[mbm]

Hi, I signed a 3-year agreement with 16gb iphone 3Gs last Thursday( July 9th). And got the following:

-200daytime min.
-Unlimited weekday/weekend after 7pm
-Unlimited incoming
-Unlimited F2F
-CID, VM
-2500 text msg
-$5 credits/month

So for the voice plan, I'm paying $25 - $5 credits = $20
And 6GB for $30
Total = $50 + tax = $56
Originally, they only offered me the $5 credits for the first 2 years of my agreement. I kept calling in and finally got what I wanted for the 4th or 5th try.

Thanks for everyone who posted their plans here!!:razz:

OMG why can't i get this :(

[riverve]

Did u renew your contract? or new customer?

I've been with Fido without a contract for over 5 years, I wonder if that's why. I was hoping to get $45/month but I guess I shouldn't be greedy. haha:|

[chittychatattack]

#1, the $699 is the price of the phone on NO CONTRACT so your buying the phone OUTRIGHT...the price of the Iphones signing up on a contract voice/data plan are $99, $199 and $299, these prices are discounted to give you "incentive to sign a contract".

#2 this is from the Fido employee

So I would pay the standard $199.00 for the 16gb iphone with 3 year contract voice/data plan and then I cancel after 15 days I get billed back the $200 and $100 ECF so I would end up paying $599 so Fido would have payed only $100 for the 3 year contract = $699 does not make sense

My 3 year voice/data contract starts today I've been with Fido for 4 yrs

Old plan

$30 Old Plan
100 anytime minutes
unlimited text messaging
unlimited incoming
unlimited night and weekends starting at 7pm
100 pictures or video messages
no saf and 911 fee
voicemail/cid +9.00
Total $39 plus tax

$25 New Plan
200 anytime minutes
unlimited incoming
unlimited night and weekends starting at 7pm
2500 text messages
voicemail/cid
no saf and 911 fee
expanded network
$5 credit for each month for the duration of the contract
Total $20 plus tax + $30 6gb data plan = $50 plus tax great deal

[WickedXJ]

Hi, I signed a 3-year agreement with 16gb iphone 3Gs last Thursday( July 9th). And got the following:

-200daytime min.
-Unlimited weekday/weekend after 7pm
-Unlimited incoming
-Unlimited F2F
-CID, VM
-2500 text msg
-$5 credits/month

So for the voice plan, I'm paying $25 - $5 credits = $20
And 6GB for $30
Total = $50 + tax = $56
Originally, they only offered me the $5 credits for the first 2 years of my agreement. I kept calling in and finally got what I wanted for the 4th or 5th try.

Thanks for everyone who posted their plans here!!:razz:

Great Deal! I am waiting on a text to inform me when Fido has the 16gb's back in stock and they will have to improve on this offer for me to sign up right now:

200 daytime mins
Unl. ev/week starting at 7pm
Unl Fido-Fido
2500 text
VM/CID
no saf/911

25$/month + 30$ for 6GB= 55/month

I want the unlimited evenings/weekend reduced to 5pm or unlimited incoming or possibly a 5$ credit/month and I'll be happy to sign for 3 years with the 199$ Iphone 3GS!

[randomcyn]

Firstly, thank you to everyone in this thread for all the information.

I was offered the standard $25 + $30 = $55 plan w/ unlimited incoming for 3 yrs. I've been with Fido for a bit over 5 yrs and was not on contract. It took me two tries to get the offer; the first CSR I spoke to would not give me the unlimited incoming.

I tried several times to get the plan for $50 (called in twice more to ask questions, and thought I may as well try while I was talking to them) and nobody would budge on it. Said that since I was already getting a credit for the unlimited incoming they couldn't give me another one.

Also tried to get some extra stuff (I covet that plan someone got with the 35 mins LD and VVM). The CSR said that they were only allowed to credit one option, and they were already crediting the unlimited incoming, but that if I didn't want that, they could credit something different instead. So for those who don't need unlimited incoming, you should try for a credit on another feature.

Now, re: iPhone stock... I got this offer at the end of June, and wanted the iPhone 3GS 16GB black. They were out of stock, told me more were coming on July 13 and I'd get a text when they were in. July 13 came and went and no text, so I called back in.

CSR said the iPhone (at least that particular model) was back ordered, and that even with models in stock there were "delayed delivery dates" or something like that. He suggested that I get it at a Fido store if possible, sign up for a contract, then call back retentions and get them to switch my plan to the offer on my account. I asked if I could do the same at an Apple store, he said yes but that sometimes they have problems with applying Fido Dollars.

Anyway, all the Fido stores in my area are sold out, called up the nearest Apple Store and they said they have no problem with Fido Dollars, so got me an appointment on Monday to go get my iPhone.

To anyone going the Apple Store route, you have to make a Personal Shopping appointment to do it, you can't just go in and get it apparently. Also it sounded like they have plenty of stock, though it doesn't hurt to call ahead and double check.

Hopefully this info is helpful to some; just want to give something back as thanks for all the great info I've gotten here!

[mangoman]

Nice informative and sure to be helpful post!

Firstly, thank you to everyone in this thread for all the information.
....

Hopefully this info is helpful to some; just want to give something back as thanks for all the great info I've gotten here!

[steph053]

Has anyone been able to add a 17.50 plan to the data? = 47.50 + taxes

[surrealillusion]

With my agreement ending in Nov I decided it was time to review my plan. Having stumbled upon this thread I realized how much more I was paying for my plan and how much per month I could be saving.

My grandfathered plan consisted of:

250 daytime
unlimited evenings/weekends
unlimited incoming
100 Canadian LD
$35

Smartphone Valuepack
Caller ID
Enhanced Voicemail
2500 text messages
1000 MMS messages
Who Called

$15

6 Gig Data option

$30

------

$80 + 911 fee + SAF = Almost $100 a month after taxes


I called in today and got the standard $25 retention plan with unlimited incoming calls and didn't have to renew my data contract which started a few months back. Also got my 32 gig iPhone 3Gs on the way (only had white as black was sold out) at $370 before the $200 3 year credit.

Update:

I think UPS tried to deliver the phone today as there was UPS label and the tracking shows the item coming from Mount Hope on the 15th (call and order was placed on the 14th). If I'm right I'll have a 32 gig iPhone 3GS in white tomorrow afternoon.

[thalux]

do i really need to go on a contract to get a retention plan?

[Task514]

After 3 calls

I got:

200mins
Unlim. Eve/Week at 5PM
Unlim. Fido2Fido
CallID + VoiceMail
2500 SMS
(25$)

6GB Data Plan
(30$)

iPhone 3GS 16GB
(199$)

So my plan comes up to $55+tx and it's a 2yrs contract. Good no?

I tried to hussle for visual voicemail and unlim. incoming but he wouldn't budge.

I accepted the deal, but have to go to a store to pickup the phone. He said that I should call them once at the store... Does this mean I formerly accepted the contract or it is still pending?

[cortez]

Has anyone been able to add a 17.50 plan to the data? = 47.50 + taxes

Last I heard that plan is not available right now.

[Parth]

Last I heard that plan is not available right now.
The 17.50 plan? It was available a few weeks ago when I got it.

And I don't see why they wouldn't let me add a data plan on top of that.

[gocolts]

After 3 calls

I got:

200mins
Unlim. Eve/Week at 5PM
Unlim. Fido2Fido
CallID + VoiceMail
2500 SMS
(25$)

6GB Data Plan
(30$)

iPhone 3GS 16GB
(199$)

So my plan comes up to $55+tx and it's a 2yrs contract. Good no?

I tried to hussle for visual voicemail and unlim. incoming but he wouldn't budge.

I accepted the deal, but have to go to a store to pickup the phone. He said that I should call them once at the store... Does this mean I formerly accepted the contract or it is still pending?

Are you a new customer?

[WHO]

do i really need to go on a contract to get a retention plan?

Welcome on the forums.
Please, please read the thread before asking a question, you may also use the search option.

Refer to post #4622.

[mbm]

After 3 calls

I got:

200mins
Unlim. Eve/Week at 5PM
Unlim. Fido2Fido
CallID + VoiceMail
2500 SMS
(25$)

6GB Data Plan
(30$)

iPhone 3GS 16GB
(199$)

So my plan comes up to $55+tx and it's a 2yrs contract. Good no?

I tried to hussle for visual voicemail and unlim. incoming but he wouldn't budge.

I accepted the deal, but have to go to a store to pickup the phone. He said that I should call them once at the store... Does this mean I formerly accepted the contract or it is still pending?

WHOA...how did u manage to get 2 years on iphone? i thought they said its has to be 3 years :confused:

[gocolts]

I am a new customer and called to "cancel" my 16gb IPhone 3G refreshed, and got the standard $35 plan, plus IPhone 3G value pack for $10 plus a $5 monthly credit, plus 15% discount for having all Rogers cable, internet, homephone.
So my bill will be $34 plus tax.....

[Task514]

Are you a new customer?

No... customer since 2006 on monthly plan no contract.



btw I was offered the 17.50$ + 30$ 6GB data on the first call. This was like monday.

[fooit]

I am a new customer and called to "cancel" my 16gb IPhone 3G refreshed, and got the standard $35 plan, plus IPhone 3G value pack for $10 plus a $5 monthly credit, plus 15% discount for having all Rogers cable, internet, homephone.
So my bill will be $34 plus tax.....

Fido can be bundled with Rogers?

[Jay Hova]

Fido can be bundled with Rogers?

Yeah, cause Fido is owned by them.
I think it is 5% if you have cable, which most people do if they live in the GTA.

[GSC]

After 3 calls

I got:

200mins
Unlim. Eve/Week at 5PM
Unlim. Fido2Fido
CallID + VoiceMail
2500 SMS
(25$)

6GB Data Plan
(30$)

iPhone 3GS 16GB
(199$)

So my plan comes up to $55+tx and it's a 2yrs contract. Good no?

I tried to hussle for visual voicemail and unlim. incoming but he wouldn't budge.

I accepted the deal, but have to go to a store to pickup the phone. He said that I should call them once at the store... Does this mean I formerly accepted the contract or it is still pending?

I have similar experience with retention dep. Called couple times no go with uml incoming
Last time I called up and offered neither no incoming or offered 1000 unlim weekends for standard $25, so after a long hold, was told I could keep both features but iphone 3gs Yes wth!!!

I take the offer anyways. What happened to Fido recently?

[a in yul]

Yeah, cause Fido is owned by them.
I think it is 5% if you have cable, which most people do if they live in the GTA.


i dont think this is active anymore for fido customers;

[karohe]

Yesterday, I talked to a CSR and she offered me a plan with unlimited call canada wide for $45.
I have the regular $25 Retention Voice Plan + $30 6GB Data Plan.
Does anyone have this plan?

I hardly use my current 200min since most of my calls are within the network (last month I made about 1800min call) so most probably I won't accept the offer. I only wanted to add Unl F2F+F2R to my $25 plan.

[Martinga]

As of this week no more bundling up fido and rogers services.

Obviously ppl who are already getting this discount will keep getting it. Only applies for new customers

[mbm]

Wow, finally after some hard workd this is what i was offered

$25
200 daytime minutes,
unlimited evening and weekends
CD/ND, VM
F2F
2500 Txt, no SAF, 911
Unlimited incoming if i take the 6GB data plan or $10 w/o.
+
30 GB plan.

cancellation policy,

$10/month to a max of 300, for voice
$10/month to a max of 200, for data

not feeling it.

Good idea to call back and ask for something more?

[DaSnipe]

Wow, finally after some hard workd this is what i was offered

$25
200 daytime minutes,
unlimited evening and weekends
CD/ND, VM
F2F
2500 Txt, no SAF, 911
Unlimited incoming if i take the 6GB data plan or $10 w/o.
+
30 GB plan.

cancellation policy,

$10/month to a max of 300, for voice
$10/month to a max of 200, for data

not feeling it.

Good idea to call back and ask for something more?

You got the bonus of Unlimited Inc if you take data, so it's not a bad addition to the standard 25$ retentions plan. I'd do it if you needed data, if not maybe negotiate a lower monthly plan with a 5$ credit or something

[mbm]

You got the bonus of Unlimited Inc if you take data, so it's not a bad addition to the standard 25$ retentions plan. I'd do it if you needed data, if not maybe negotiate a lower monthly plan with a 5$ credit or something

yea thats what I told the rep, but he said that i'm asking for way too much...what i have now is

$25 unlimited incoming plan
100 Weekday
1000 Evening and Weekends
$15 smartphone combo with - who called, CD/VM, 2500 txt, 1000 MMS
6.95 Sys Access Fees + 0.50 911
-17 in credits
Total = 35 taxes in/month.

If i take the iphone deal i will be paying 63 taxes in.

decisions decisions ... and my contract expires Jan 2010

[phatbabyy]

Wow, finally after some hard workd this is what i was offered

$25
200 daytime minutes,
unlimited evening and weekends
CD/ND, VM
F2F
2500 Txt, no SAF, 911
Unlimited incoming if i take the 6GB data plan or $10 w/o.
+
30 GB plan.

cancellation policy,

$10/month to a max of 300, for voice
$10/month to a max of 200, for data

not feeling it.

Good idea to call back and ask for something more?



isnt the new cancellation fee in effect after july 19th?

[surrealillusion]

isnt the new cancellation fee in effect after july 19th?

I had a grandfathered plan with the TOS saying the ECF was to a max of $200 so whenever they updated the Fido agreement I think they made amendments to the ECF fee (Nov 2008 comes to mind for some reason).

Also I believe the max ECF is now $400 and not $300.

[Noob1ee]

isnt the new cancellation fee in effect after july 19th?

Yes, the new early cancellation fee is in effect as of July 19

[Corvillus]

Last I heard that plan is not available right now.

The plan is still available through retention, and actually the retention version is better as it doesn't come with a system access fee. It's just not available to normal non-retention customers anymore, and hasn't been since the Fido rebranding (and actually, really was only around as a generally available plan the 2 months before the rebranding anyway, before that you'd have to call and qualify for it by being a "member" of one of the supported organizations).

[punkstealth]

My husband was with Fido from their microcell days, we had a bad customer service expierience, so left and went with Telus for 10 months. Came back to fido just 2 months ago.

Hoping to maybe get a pair of iphone 3Gs'... do you think they would let us get promotional pricing and maybe a retention voice plan if we sign a 3 yr contract?

[mbm]

I had a grandfathered plan with the TOS saying the ECF was to a max of $200 so whenever they updated the Fido agreement I think they made amendments to the ECF fee (Nov 2008 comes to mind for some reason).

Also I believe the max ECF is now $400 and not $300.

I asked this to the agent twice, and wrote it down, he told me $10/month for the remaining # of months to a maximum of 300, i asked him twice.

My husband was with Fido from their microcell days, we had a bad customer service expierience, so left and went with Telus for 10 months. Came back to fido just 2 months ago.

Hoping to maybe get a pair of iphone 3Gs'... do you think they would let us get promotional pricing and maybe a retention voice plan if we sign a 3 yr contract?

when you came back 2 months ago did u sign contract? if not then yes you can get it.

[punkstealth]

I asked this to the agent twice, and wrote it down, he told me $10/month for the remaining # of months to a maximum of 300, i asked him twice.



when you came back 2 months ago did u sign contract? if not then yes you can get it.

Yeah, we did.

I'm trying to go from the angle of we didn't know they were coming out. Therefore if we had known we would've stayed off contract for a few months until they had been released.

So far called once, loyalty wouldn't even take my call.

[killertiger]

How do these retention plans work, If I'm on a 3 year contract and have only 1.5 remaining, and i decide to accept the $25 retention plan would i have to sign a new contract for only 2 years or is it 3 years? or is it 1.5 + the additional 2/3 years?

Also with the $25 I was hoping to get unlimited incoming and FtF and FtR is this possible?

Currently i'm paying $30 for voice + $7 caller id + $5 texts + SAF + 911 = about $55 wanted to get a better plan.

Thanks.

[Shinru]

I called into retentions and I took this, since my contract is up next year november, and I get to renegotiate later... I just took it

200 daytime minutes
Unlimited incoming
1000 evenings and weekends
CID
unlimited texts
for $25
+BB plan for $15

wouldn't budge on giving me voicemail, so I had to add $6 for it

$46? + tax = $52

no SAF/911

I've been with them since 2008 =\ (since prepaid history doesn't count)
what do you guys think? (I wanted to get wedge a bit of data in there but they said no)

(they also offered me)
200 daytime
f2f
vm, cid, 2500 text
for $25 =\ (which I thought was pretty bad)
+bb $15

[MoreYummy]

What is the $15 BB plan about? unlimited email?

[Shinru]

What is the $15 BB plan about? unlimited email?

unlimited email and messaging, I know it's quite sad, but I do have the 8320 so wifi compensates for a little right now lol

[sneak_around]

fido doesnt have the $15 150mb BB plan?
I heard rogers offers it as a retention plan.

[swirl960]

Hi
this is what I was able to get after a few calls,

Line 1
200 min
unlimited incoming
1000 eve/wkds
F2F and F2R
2500 txt messages
CD and VM
$25 +tax
3yrs contract
Iphone refurb 16gb $99-$75 fido dollars= $25

Line 2 (exisiting iphone user 2 years contract remaining)
I needed F2F and my old plan i had to pay system access fee. Booo! But I was able to switch to the retentions plan. yey!

200 min
unlimited incoming
unlimited eve/wkds
F2F
2500 text msgs
CD and VM
$25 +tax

6gb data $30 previously on the plan

[die4you]

Hello

I'm Rogers customer, but I want to move to fido.

At that time Can I get Retention plan with 3 year iphone deal?

[freddrawr]

Hi
this is what I was able to get after a few calls,

200 min
unlimited incoming
unlimited eve/wkds
F2F
2500 text msgs
CD and VM
$25 +tax



i wanted something similar to this, my girlfriend is with fido since 3 years, paying 55$/month
she almost never called fido in this 3 years, always paid on time...

they offered exaclty the same deal but initialy for 41$... i told them i wont accept it for the moment.. (i know they can do better..)
then the csr offered 35$

35.. is really better than what she is paying for atm, but again.. it's 10$ over average of what you guys getting

- the CSR told me that "this plan" was over since yesterday.. did she lie to me?

- I want to open a 2nd line with exactly the same plan

- 2 years contract isnt a problem to me..

[Dayne67]

Hey guys,

I called Fido and I was able to get the following for $17.50/month:

200 daytime minutes
Unlimited minutes weeknights (after 5pm) & weekends
No System Access and 911 Fees

Overall, I am happy with what I got. I was previously paying $37/month for just 100 minutes.

[sttryffe]

Does anyone have a good retention plan with the Iphone? I'm just trying to get an idea of what I should be negotiating for in terms of a good deal before I give them a call!

I've been with fido for 4 years (1 year off contract...month to month).

Any examples or suggestions would be greatly appreciated!

God Bless!

[Bizon]

Has anyone managed to get the Iphone 3GS on a 2 year term?

I have been with fido for 2.5 years on month to month and am in desperate need of a new phone. I want the 3GS but actually am willing to leave and get the Palm Pre or Storm 2 when they come out next month or so.

If I call and try to negotiate the 2 year term, will they budge? I refuse to sign 3 years as no handset in the world will survive that period of time (it will be crazy outdated in 2 years…if that)

[hussam]

Has anyone managed to get the Iphone 3GS on a 2 year term?

I have been with fido for 2.5 years on month to month and am in desperate need of a new phone. I want the 3GS but actually am willing to leave and get the Palm Pre or Storm 2 when they come out next month or so.

If I call and try to negotiate the 2 year term, will they budge? I refuse to sign 3 years as no handset in the world will survive that period of time (it will be crazy outdated in 2 years…if that)

I guess fido they dont care much they see the high demand on the iphone
last month i got the following ,
25$
200 daytime
call display, voicemail, who called
unlimited e/w, evenings after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
Data Plan free for 6 month
Jebra bluetooth
I phone 16 gb paid 100 fido $ that's all nothing extra was paid ...
and no contract for the data plan ,

i called last week asking for the same deal for my wife the refused to give it to me and they came up with new stupid contracts for the data plan etc,

I told the guy ok i want the 3g he says u pay the full amount and later we credit u and we use it towards paying ur bill ! this is stupid and they are taking advantage of us .

:mad:

[itchyfingers]

Has anyone ordered a iPhone 3GS after July 9th received their iPhone yet? I ordered mine that day over Rogers retentions since I signed a new contract. However, they said the iPhone 3GS were out of stock and they should ship it out in 1-2 weeks. Well, it's almost 2 weeks now and I still haven't received it. Anyone else in Fido in the same boat as me?

[Zedix]

Has anyone ordered a iPhone 3GS after July 9th received their iPhone yet? I ordered mine that day over Rogers retentions since I signed a new contract. However, they said the iPhone 3GS were out of stock and they should ship it out in 1-2 weeks. Well, it's almost 2 weeks now and I still haven't received it. Anyone else in Fido in the same boat as me?

Ordered on 11th, called last Saturday and guy said it should be shipped today so I could call to get the tracking number. We'll see how that works out, I have my doubts :D Keep in mind that it's also going to depend on the stock of each individual regions, I'm in Ottawa...

[WickedXJ]

Great Deal! I am waiting on a text to inform me when Fido has the 16gb's back in stock and they will have to improve on this offer for me to sign up right now:

200 daytime mins
Unl. ev/week starting at 7pm
Unl Fido-Fido
2500 text
VM/CID
no saf/911

25$/month + 30$ for 6GB= 55/month

I want the unlimited evenings/weekend reduced to 5pm or unlimited incoming or possibly a 5$ credit/month and I'll be happy to sign for 3 years with the 199$ Iphone 3GS!

After a few more phone calls to Fido I was able to get unlimited incoming, going to pick up the phone today for 199 on a 3 year renewal, then have retentions change my plan over!

Thanks for all the posts guys!

[Task514]

K so finally i found out the 2yrs contract for the iphone 3gs is false representation.

While negotiating on getting unlim eve at 5pm, the csr told me "ok, i'll give you that for 2 yrs". What he meant was he was going to give me the 5pm option for 2yrs. After 2yrs of contract i lose the 5pm evenings and it becomes 7pm evenings on the 3rd year. I thought "that" meant the whole deal... Bummer

So absolutely no 2yrs contract if you're getting the iphone!

[Truemana]

So, I was offered this on a 2-year contract:

-200 min
-UL EW
-UL Inc
-UL F2F
-CID/VM
-2500 Text
-500mb
-SAF & 911 Included
-$56/month + tax

Disadvantages
-No free phone (I said I didn't want one)
-2 years contract

I didn't make a decision right then. I don't want a 2 year contract. I'm current getting the same stuff as above with the exception of 150 daytime and no F2F. I'm currently paying $62/month + tax. This isn't much better, if you ask me. Thoughts?

This isn't that great of a deal. I'm currently paying

[captawesom3]

ask if they can take out the SAF.. they just might do it.. you save a lot doing that i figured that out when i did it for my sister.

[mbm]

Bummer, i just realized that I wont be signing a 3 year contract infact it will be a four year deal :confused:

so I have 6 months left in my contract, expires Jan 2010.

If i sign up with the iphone deal, it will expire Jul 2013.

:cry:

[vieboi]

Just called them 5 mins ago. Here is what I got on 3 year contract:
- 200 mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- Refreshed 16GB Iphone 3G
- No data plan.
- Use Fido Dollars for the phone.
total: $17.50 + taxes / month

I only called them once, and accepted that plan. It's much better than what I paid before, now I'm happy. Thanks.

[guessboi]

^ no CID and text?

[deal_with_singh]

Just called them 5 mins ago. Here is what I got on 3 year contract:
- 200 mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- Refreshed 16GB Iphone 3G
- No data plan.
- Use Fido Dollars for the phone.
total: $17.50 + taxes / month

I only called them once, and accepted that plan. It's much better than what I paid before, now I'm happy. Thanks.

I have this offer exactly although with additonal saf and 911 fees...this was the killer offer I originally had with my contract...It's about to be 1 year now and I'm planning on getting a retention by threating to porting over to rogers...any tips? What is the best I should be expecting...This is details to my current plan
- 200 weekday mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- CID for additional $6 or something
- Phone originally signed contract with: 8gb Iphone 3g
Total:
17.50 + 6 + SAF + 911
= $33.xx

Should I be able to get about a total of $15-20 with CID/VM?

[hemantrocks]

this is a very indepth and helpfull thread it's 314 pages long but worthy the read

Invest some time to read through the tips of how to talk to csr ppl and other situations and u'll have no probs

Good luck

[caffeinated]

I called in and got a fairly reasonable offer, $56.50 + tax for:
200 daytime
e/w 5pm
CID, VM, unlimited SMS
Expanded network
6GB data

I would really like to see the price come down a couple bucks to $50-55, and/or add in unlimited incoming (preferred) or F2F.

If I call in to talk to another rep can I pick up where I left off, or do I start from scratch? If I get a tough CSR will I lose the current offer? Also, they are going to text me when the iPhone 3GS is back in stock, is there room to negotiate further when I call in then? I also have a second line that I haven't agreed to a contract with, does that give me extra leverage?

[ToChicka]

got this today, already have one line with fido since 2007dec.

no contract
350 anytime mins
Unltd Txt
Untd Eve/Weeknd after 7pm
for $25/month. no SAF.

+ 6 for CID (wouldn't budge to include :(

this is a month to month line I got after their plans changed last Nov.

Wonder if its good.

[Parth]

I have this offer exactly although with additonal saf and 911 fees...this was the killer offer I originally had with my contract...It's about to be 1 year now and I'm planning on getting a retention by threating to porting over to rogers...any tips? What is the best I should be expecting...This is details to my current plan
- 200 weekday mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- CID for additional $6 or something
- Phone originally signed contract with: 8gb Iphone 3g
Total:
17.50 + 6 + SAF + 911
= $33.xx

Should I be able to get about a total of $15-20 with CID/VM?
For what its worth, I have:

- 200 weekday mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- CID/VM/2500 texts
Total: 17.50+tax

I was on the cityfido plan paying 60 something a month for about 6 or 7 years before I swapped. So that might be why they let me get a $15 credit for the CID/VM/2500 texts.

[mbm]

I called in and got a fairly reasonable offer, $56.50 + tax for:
200 daytime
e/w 5pm
CID, VM, unlimited SMS
Expanded network
6GB data

I would really like to see the price come down a couple bucks to $50-55, and/or add in unlimited incoming (preferred) or F2F.

If I call in to talk to another rep can I pick up where I left off, or do I start from scratch? If I get a tough CSR will I lose the current offer? Also, they are going to text me when the iPhone 3GS is back in stock, is there room to negotiate further when I call in then? I also have a second line that I haven't agreed to a contract with, does that give me extra leverage?

I think the reps make a note on your account...either way, i have a second line too and the rep offered me the same 25 dolla retention plan...not worth it, i already get 17 dolla worth of credits on that. She said to call back when the contract expires.

[helius]

For what its worth, I have:

- 200 weekday mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- CID/VM/2500 texts
Total: 17.50+tax

I was on the cityfido plan paying 60 something a month for about 6 or 7 years before I swapped. So that might be why they let me get a $15 credit for the CID/VM/2500 texts.

Awesome thread, thanks to everyone that is contributing !

I called today and got only $10 credit on the above plan, making the total $5 more expensive = $22.50. I've also been with Fido for many years (7 years?) ... do you think that I still stand a chance to keep fighting for $15 credit?

Also, any feedback or opinions on the freebie phones that come with the 2 year contract? Or should I pay for a better phone and then try to sell it?

[Anirudthan]

My plan:
$25
250 daytime min
unlimited evenings and weekends
unlimited incoming
fido to fido
2500 text messages
caller id and voicemail

$25 6gb data plan

$25 + $25= $50 + tax

Anyways i just came to ask a question.
I got this retention plan last month along with the iphone 3gs. I just got my new invoice, the invoice looks perfect they added all the necessary changes to my account. The only thing that is confusing me is that I haven't been charged for my new 3gs handset another thing to point out is that they did not take away my fido dollars yet.

Should I be concerned?

[captawesom3]

maybe they wont take it away until the iphone 3gs has arrived or when they have them instock so they can actually provide you with one rather than taking your money and not having it.. saves them some trouble down the road ..

[vieboi]

For what its worth, I have:

- 200 weekday mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- CID/VM/2500 texts
Total: 17.50+tax

I was on the cityfido plan paying 60 something a month for about 6 or 7 years before I swapped. So that might be why they let me get a $15 credit for the CID/VM/2500 texts.

I seems like the number of years you are with Fido will help to negotiate for a better plan. I'm only with them for 3 years paying 30 something a month, so I guess it makes a difference here.
And I hear that they have changed the policy. It's used to be better retention plans around a month ago. I quoted them some previous plans found on this thread, but they said those are expired. Is it correct?

[envayed]

For what its worth, I have:

- 200 weekday mins
- UNL Evening starting at 5pm
- UNL weekend
- No SAF, 911 fee.
- CID/VM/2500 texts
Total: 17.50+tax

I was on the cityfido plan paying 60 something a month for about 6 or 7 years before I swapped. So that might be why they let me get a $15 credit for the CID/VM/2500 texts.

That value pack is $10, so you're getting a $10 credit.

[Task514]

My plan:
$25
250 daytime min
unlimited evenings and weekends
unlimited incoming
fido to fido
2500 text messages
caller id and voicemail

$25 6gb data plan

$25 + $25= $50 + tax

Anyways i just came to ask a question.
I got this retention plan last month along with the iphone 3gs. I just got my new invoice, the invoice looks perfect they added all the necessary changes to my account. The only thing that is confusing me is that I haven't been charged for my new 3gs handset another thing to point out is that they did not take away my fido dollars yet.

Should I be concerned?
25$ data plan?

I want your plan!!! that is a wicked plan!

[mbm]

25$ data plan?

I want your plan!!! that is a wicked plan!

Yes, how did u score that?

[Kherani]

I've only been with Fido for a month. Think I could negotiate a retentions deal, or should I wait? I'm interested in the plans people are getting for $17.50 + tax.

[captawesom3]

wait it out till atleast three or more months. because you're only in your first month so you won't get much power over them lmao. becuase you've only generated one month worth of money to them. so. yeah wait it out..you can try. but dont push for toooo much

[helius]

That value pack is $10, so you're getting a $10 credit.

I was told it's $15 (at least now it is) when I called last night. Their best offer was a $22.50 plan, which is the $17.50 plan but with $10 credit instead of $15, as the CSR said she can't give more than $10 credit. Maybe the difference is due to the pack being more expensive by $5 now?

Has anyone else called since yesterday?

[thetenken]

fido doesnt have the $15 150mb BB plan?
I heard rogers offers it as a retention plan.

It is not a BB plan, its just a data plan from retentions same as Rogers offers $15 for 150mb from. I confirmed this a few days ago but I forgot to post sorry.

I haven't had a chance to start asking about all the ins and outs of the HUP for Fido but if its anything like the Roger's it might be similar to this :

http://www.redflagdeals.com/forums/showpost.php?p=9120203&postcount=23260

Best of Luck!

[Anirudthan]

maybe they wont take it away until the iphone 3gs has arrived or when they have them instock so they can actually provide you with one rather than taking your money and not having it.. saves them some trouble down the road ..

I already got the Iphone 3gs have it for 3 weeks now. Instead of waiting for Fido I went to the apple store and got it right away.

Ye a $5 credit for the remaining contract hence $25 data plan.

[Parth]

That value pack is $10, so you're getting a $10 credit.
I thought the value pack for CID/VM was $10 and the one including the texts/whocalled is $15.

I may be wrong about this since I never even looked at my bill (after seeing the total) when it came in. I guess I'll check sometime.

[helius]

I thought the value pack for CID/VM was $10 and the one including the texts/whocalled is $15.

I may be wrong about this since I never even looked at my bill (after seeing the total) when it came in. I guess I'll check sometime.

$15 if it includes texts, as per CSR

[alwayslookingforadeal]

Hi, I signed a 3-year agreement with 16gb iphone 3Gs last Thursday( July 9th). And got the following:

-200daytime min.
-Unlimited weekday/weekend after 7pm
-Unlimited incoming
-Unlimited F2F
-CID, VM
-2500 text msg
-$5 credits/month

So for the voice plan, I'm paying $25 - $5 credits = $20
And 6GB for $30 Total = $50 + tax = $56
Originally, they only offered me the $5 credits for the first 2 years of my agreement. I kept calling in and finally got what I wanted for the 4th or 5th try.

:
------------------------------------------------------
how much did you pay for the phone?
We've had an account with fido for almost 8 years, at one point on a regular voice plan and then my wife started using it only with pay-as-you go. I was thinking of buying her an Itouch 32gb but when i saw the prices I figured I might as well look into getting her a new Iphone with as cheap a voice plan as possible, since she doesn't use the cell that much anyway.

I've called 3 times so far, Fido's phone system is such a pain in the ass and every time I call the line is terrible.

they've offered the same thing each time I called

50min anytime, 50 text, nothing else, for $15 all in. except taxes.
16gb 3gs Iphone $349 less $20 fido dollars on account
they were willing to give me the phone for $199 if we took the $25 data plan.

Would appreciate any recommendations. Thanks

[Zedix]

------------------------------------------------------
they've offered the same thing each time I called

50min anytime, 50 text, nothing else, for $15 all in. except taxes.
16gb 3gs Iphone $349 less $20 fido dollars on account
they were willing to give me the phone for $199 if we took the $25 data plan.

Would appreciate any recommendations. Thanks

Those are the standard prices for the plans. You need to speak to retention to get better plans. Read through this thread to get some tips on how to get the better plans.

[proshut]

I called today for the first time. My plan was due in Sept. Here is what I got on a 2-year contract:

- 200 mins
- UNL Evening starting at 7pm/UNL weekends
- UNL incoming calls
- UNL Fido to Fido (local)
- 2500 txt msg
- CID/Voice message included
- 500 mb data plan
- No SAF, 911 fee

total: ($45 + tax)/month. At the beginning, the CSR was offering me this for 50$ + tax and he was insisting that I should decide in 2 days if I want it. As i insisted on discount over the data plan, he finally accepted to give me another 5$ credit. I also got a 50$ credit instead of receiving a new phone and I can remove the data plan whenever I want without any penalty fees.

BTW, the 6Gb data plan is just for iphone.

[ImprezaSTi]

Is it even possible to get the $25 voice plan (no data) and without signing a contract???

[eexxcess]

I went to the apple store to pick up my 3gs but fido refused to allow me to get it. THey told me that I have to wait to get it in the mail because I committed to a retention deal and there is absolutely no other way for me to get the phone. I'm not very happy because I drove very far on the erroneous advice of one of their reps only to get turned down. Does anyone know if this is true? Fido reps have been pretty inconsistent with their responses to my questions so I'm wondering if any of you had any similar experiences.

[Zedix]

I went to the apple store to pick up my 3gs but fido refused to allow me to get it. THey told me that I have to wait to get it in the mail because I committed to a retention deal and there is absolutely no other way for me to get the phone. I'm not very happy because I drove very far on the erroneous advice of one of their reps only to get turned down. Does anyone know if this is true? Fido reps have been pretty inconsistent with their responses to my questions so I'm wondering if any of you had any similar experiences.

Same thing happened to me. The apple rep said that was ridiculous, so we tried calling again and got a different rep, which went through fine :D Fido reps are completely and utterly inconsistent.

[alwayslookingforadeal]

Same thing happened to me. The apple rep said that was ridiculous, so we tried calling again and got a different rep, which went through fine :D Fido reps are completely and utterly inconsistent.

rogers should just bring it all in house...press 1 for rogers, 2 for fido...

[alwayslookingforadeal]

------------------------------------------------------

50min anytime, 50 text, nothing else, for $15 all in. except taxes.
16gb 3gs Iphone $349 less $20 fido dollars on account
they were willing to give me the phone for $199 if we took the $30 data plan.

Would appreciate any recommendations. Thanks

i just called for 4th time...the 16gb 3g is $349, the 3gs is $399...this is getting worse.

they do have a 16gb-3g "refreshed" for $149 on a 3 year voice plan.

[eexxcess]

Same thing happened to me. The apple rep said that was ridiculous, so we tried calling again and got a different rep, which went through fine :D Fido reps are completely and utterly inconsistent.

I tried talking to someone from retention as well hoping that they can do more for me but nothing good came out. So just to clarify, were you actually trying to get the iphone in store after you already signed a contract which included an order of the iphone through Fido? Apparently that was my problem...
A) I was on a contract which couldn't be canceled unless I wanted to totally move to a new carrier (since it was a retention deal)
B) I had already ordered an iphone through Fido which could not be separated from my contract.

I therefore had to wait until either I receive that phone or they send me a second one the first was already sent. I'm sure the first wasn't sent though because I called almost daily for a tracking number with no luck as well :mad:

[DaSnipe]

i just called for 4th time...the 16gb 3g is $349, the 3gs is $399...this is getting worse.

they do have a 16gb-3g "refreshed" for $149 on a 3 year voice plan.

It's the same with Rogers, if you don't get a data plan it's 350 or 399, however you should be able to get the 16gb 3g refreshed for 99$, I got one for my girlfriend last month.

[mbm]

I went to the apple store to pick up my 3gs but fido refused to allow me to get it. THey told me that I have to wait to get it in the mail because I committed to a retention deal and there is absolutely no other way for me to get the phone. I'm not very happy because I drove very far on the erroneous advice of one of their reps only to get turned down. Does anyone know if this is true? Fido reps have been pretty inconsistent with their responses to my questions so I'm wondering if any of you had any similar experiences.
Thats BS...i was told by fido rep i can do that...but when i called back the other rep said she didn't know about it
Same thing happened to me. The apple rep said that was ridiculous, so we tried calling again and got a different rep, which went through fine :D Fido reps are completely and utterly inconsistent.

wow ... good idea on redialing :D

[Zedix]

Apparently that was my problem...
A) I was on a contract which couldn't be canceled unless I wanted to totally move to a new carrier (since it was a retention deal)
B) I had already ordered an iphone through Fido which could not be separated from my contract.


Yup that was my exact situation.

Ordered an iPhone 3GS 16GB on a 3year contract with a retention plan on top of it.

Picked up a 3GS 32GB at the apple store instead of waiting for that one to ship.

[eexxcess]

Yup that was my exact situation.

Ordered an iPhone 3GS 16GB on a 3year contract with a retention plan on top of it.

Picked up a 3GS 32GB at the apple store instead of waiting for that one to ship.

How did it work for you? Did you end up canceling your retention contract first and then you put it back on your account? Also what did they say about the iphone which was on its way through mail? Thanks

[Zedix]

How did it work for you? Did you end up canceling your retention contract first and then you put it back on your account? Also what did they say about the iphone which was on its way through mail? Thanks

Well just so were clear, the iphone wasn't *in* the mail, it was just ordered and waiting for them to get stock. The fido rep just canceled that one, and he said he pushed back the date of the 3yr contract to the day I was in the apple store. Once he did that, the apple rep could see the right price for the phone on his computer and he ordered it. The only thing that didn't work instantly is the 200$ credit for the data plan, put the fido rep said that would be applied to my account the 2nd month.

So the first month's bill would be 499$, then 2nd month's bill would have a 200$ (data plan) credit + fido dollars credit. Which means I probably won't be paying a fido bill for a long time haha.

[Sayashi]

i called them today to do renewal but i still have about 14months left
they wont budge on the price of the iphone
they say i have to purchase it at a full price even when i told them its cheaper for me to cancel and be a new customer
after awhile they just went with the cancellation
is this true for everyone that they wont budge for the renewal of the iphone?
they said for elegible of hardware upgrade i have to wait 6 months prior to my contract end
let me know if this really the case or they just BS me
THanks

[kevinw]

i called them today to do renewal but i still have about 14months left
they wont budge on the price of the iphone
they say i have to purchase it at a full price even when i told them its cheaper for me to cancel and be a new customer
after awhile they just went with the cancellation
is this true for everyone that they wont budge for the renewal of the iphone?
they said for elegible of hardware upgrade i have to wait 6 months prior to my contract end
let me know if this really the case or they just BS me
THanks

I've tried to the the iphone both through customer service and a Fido store and was informed that I had to wait till with 6 months of contract end... luckly that's only a couple weeks for me.

[DaSnipe]

It may be cheape bu you lose out on the ability to get retention deals by having one of the new "garden" plans but it's true I find it BS also but that's Fido they're run by Rogers now

[crazyqqq]

Hi,,, I was on Fido contract before, and after contract, I am on prepaid and now I want to back to Fido monthly plan. The CSR doen't bother transfering my call even I said I want to close my account. How do you guys go to their retention department if you are on prepaid.

[Vertigo]

Hi,,, I was on Fido contract before, and after contract, I am on prepaid and now I want to back to Fido monthly plan. The CSR doen't bother transfering my call even I said I want to close my account. How do you guys go to their retention department if you are on prepaid.

You don't. Prepaid doesn't get anything from retentions; they don't care if you stay or leave. Or so the official policy seems to be. Perhaps you can find that 1 in a million CSR that's willing to help you out, but they'd be violating policy to do so. :p

[aoisora]

i called them today to do renewal but i still have about 14months left
they wont budge on the price of the iphone
they say i have to purchase it at a full price even when i told them its cheaper for me to cancel and be a new customer
after awhile they just went with the cancellation
is this true for everyone that they wont budge for the renewal of the iphone?
they said for elegible of hardware upgrade i have to wait 6 months prior to my contract end
let me know if this really the case or they just BS me
THanks

They are telling you the right thing. It's stated in the policy that you won't be able to do the HUP until the 6mths prior to your contract date. Or you can pay the full price of the iPhone which is ridiculous. It's not they won't budge for renewal of the iPhone, it's your contract is still not in the time of renewal.

Did you talk to the CSR only? or the retention department?

[ImprezaSTi]

I called the retentions line twice, I couldn't get the csr to budge at all. I've been with fido for 8 months. I asked nicely and didn't threaten to leave. All I want to do is change to the $25 retentions plan. They wouldn't even give me free caller id with the standard $25 plan (100 min, unlimited evenings & weekends, unlimited text) >:(. Any advice is appreciated!!

[Justice_Chris]

I am with Telus and my contract is due to expire in the next couple of weeks. Called Fido CSR to see what plan they would offer and after I explained my current plan to her, she offers me one or two of the plans that are on the Fido website, which is worse than what I have with Telus. :mad:
Haven't called Telus yet about retention but I would be more interested to transfer to Fido mainly because I can use unlocked phones with their network, while with Telus you can only use whatever phone they offer you.

Anyone has any ideas about where to call or how to get a good offer from Fido as a new customer with them? Or should I just stick with Telus?

[caffeinated]

After talking to two CSRs I was able to get the following:

Line 1:
200 anytime
U/L E/W 7pm
U/L incoming
CID, VM, 2500 Text (CID is a recurring credit for 1 year)
F2F
Extended network
$25/month

Line 2 (iPhone):
200 anytime
U/L E/W 5pm
U/L incoming
CID, VM, 2500 Text
Extended network
6GB
($17.50 + $10 + $30 = $57.50)/month

No SAF/911 on either line.

At their suggestion I bought two handsets from a Fido kiosk renewing my month to month couples plan for 2 and 3 years. I then called in an switched over the couples plan to the plans mentioned above.

I would have liked to get a few more bucks off the plans, but overall I am paying about 10-20% less than I was originally ($100+/month) and getting a lot more value. I am considering taking the $200 hit to cancel the data option, and reduce my bill to $52.50, but I'll see how much use I get from it first. Has anyone threatened to cancel data, and gotten a credit or incentive to keep it?

Thanks for the help and updates on plans! This is a really useful thread.

[crazyqqq]

You don't. Prepaid doesn't get anything from retentions; they don't care if you stay or leave. Or so the official policy seems to be. Perhaps you can find that 1 in a million CSR that's willing to help you out, but they'd be violating policy to do so. :p

Is this ture? my heart is broken

[mbm]

I'm in a dilema here,

My appointment @ Apple store is Thursday and I cannot make it. Called fido to see if they will put the plan on hold till Saturday august 1st and they said no. The rep suggested that I get the Data plan on my account now and call back when i get the iphone and thats when i will get the retention deal...hopefully she is right , even though she made a note on my account

edit: for anyone calling today to get the iphone the delivery date will be Sep 7th.

[aukhan78]

Called in recently to renew my contract:
Current Plan:

- 150 weekday minutes
- unlimited incoming
- unlimited eve (7pm) & weekends
- unlimited F2F & F2R
- CID only

$37.5+tax (unfortunately this plan had alot of bonuses which expire with the contract, otherwise I was going to keep it going month to month)

CSR offered the following on 2yr:

- 200 weekday minutes
- unlimited incoming
- unlimited eve (7pm) & weekends
- unlimited F2F
- 2500 txt msgs
- CID & VM

$41+taxes

OR

- 200 weekday minutes
- unlimited incoming
- unlimited eve (5pm) & weekends
- unlimited F2F & F2R
- 2500 txt msgs
- CID & VM

$47.5+taxes

Are these plans worth considering for renewal or they can be better?

[Narci]

Called in recently to renew my contract:
Current Plan:

- 150 weekday minutes
- unlimited incoming
- unlimited eve (7pm) & weekends
- unlimited F2F & F2R
- CID only

$37.5+tax (unfortunately this plan had alot of bonuses which expire with the contract, otherwise I was going to keep it going month to month)

CSR offered the following on 2yr:

- 200 weekday minutes
- unlimited incoming
- unlimited eve (7pm) & weekends
- unlimited F2F
- 2500 txt msgs
- CID & VM

$41+taxes

OR

- 200 weekday minutes
- unlimited incoming
- unlimited eve (5pm) & weekends
- unlimited F2F & F2R
- 2500 txt msgs
- CID & VM

$47.5+taxes

Are these plans worth considering for renewal or they can be better?


- 200 weekday minutes
- unlimited incoming
- unlimited eve (5pm) & weekends
- unlimited F2F & F2R
- 2500 txt msgs
- CID & VM

Minus the F2R, the plan is a standard retentions plan worth $25 plus tax.

[gethatmoney]

Got my iphone 32gs yesterday at the apple store without an appointment. I was out of there in 30min. Just have to get there when the mall opens. Apparantley they only have fido iphones though and I have no idea how many are left. Was worried too cause i didnt want to lose the 30 6gig deal.

I'm in a dilema here,

My appointment @ Apple store is Thursday and I cannot make it. Called fido to see if they will put the plan on hold till Saturday august 1st and they said no. The rep suggested that I get the Data plan on my account now and call back when i get the iphone and thats when i will get the retention deal...hopefully she is right , even though she made a note on my account

edit: for anyone calling today to get the iphone the delivery date will be Sep 7th.

[WickedXJ]

After a few more phone calls to Fido I was able to get unlimited incoming, going to pick up the phone today for 199 on a 3 year renewal, then have retentions change my plan over!

Thanks for all the posts guys!


Hey guys

Does anyone have experience agreeing to a plan, and having Fido change it? I find out today that the plan I had pending was changed two days before I got the phone to not include call display. Everytime I phoned this past month I had them reconfirm the plan... damn everyone else is getting call display with theirs.

I was not charged for it, but the csr says he can't guarantee I wont in the future. I asked to speak to his supervisor and was told that he/she might catch the glitch and charge me for it, what should I do? I have 8 more days to cancel my contract and return the phone...

very :mad: right now

I'm thinking speak to a supervisor, and if they wont give it to me, cancel.

[thetenken]

After talking to two CSRs I was able to get the following:

Line 1:
200 anytime
U/L E/W 7pm
U/L incoming
CID, VM, 2500 Text (CID is a recurring credit for 1 year)
F2F
Extended network
$25/month

Line 2 (iPhone):
200 anytime
U/L E/W 5pm
U/L incoming
CID, VM, 2500 Text
Extended network
6GB
($17.50 + $10 + $30 = $57.50)/month

No SAF/911 on either line.

At their suggestion I bought two handsets from a Fido kiosk renewing my month to month couples plan for 2 and 3 years. I then called in an switched over the couples plan to the plans mentioned above.

I would have liked to get a few more bucks off the plans, but overall I am paying about 10-20% less than I was originally ($100+/month) and getting a lot more value. I am considering taking the $200 hit to cancel the data option, and reduce my bill to $52.50, but I'll see how much use I get from it first. Has anyone threatened to cancel data, and gotten a credit or incentive to keep it?

Thanks for the help and updates on plans! This is a really useful thread.

If you only need data for emails and browsing and you want to reduce your cost get retentions to switch you to the $15 150mb

[aukhan78]

- 200 weekday minutes
- unlimited incoming
- unlimited eve (5pm) & weekends
- unlimited F2F & F2R
- 2500 txt msgs
- CID & VM

Minus the F2R, the plan is a standard retentions plan worth $25 plus tax.

The CSR I was talking to said this plan does not include unlimited incoming and CID anymore. So by adding those two options it would be $41 + tax?? Is this true, or shall I call again and maybe another rep will give me this plan as above for $25..

[watungga]

wrong post

[envayed]

The CSR I was talking to said this plan does not include unlimited incoming and CID anymore. So by adding those two options it would be $41 + tax?? Is this true, or shall I call again and maybe another rep will give me this plan as above for $25..

The plan never included unlimited incoming calls. It`s a $10 option but people often received a $10 credit for that option.


The plan no longer includes CID, this is true.

[mbm]

Got my iphone 32gs yesterday at the apple store without an appointment. I was out of there in 30min. Just have to get there when the mall opens. Apparantley they only have fido iphones though and I have no idea how many are left. Was worried too cause i didnt want to lose the 30 6gig deal.
thanks for the info :D
The plan never included unlimited incoming calls. It`s a $10 option but people often received a $10 credit for that option.


The plan no longer includes CID, this is true.

exactly what he said.

[caffeinated]

If you only need data for emails and browsing and you want to reduce your cost get retentions to switch you to the $15 150mb

Thanks for the tip, that's a good point. I will see how my usage goes for the first month or two and decide if 150mb will be enough.

[fuzzfuzz]

I get this text message today (my 2yr agreement ends in January):

---
Votre Entente Fido prendra bientot fin. Faites le 611 pour profiter de notre super offre en guise de remerciement de votre loyauté. Offre d'une durée limitée.
---

I call them to know what their "super deal" is. They couldn't give me anything at all! In other words, they were trying to get me all excited about a new phone... which is pointless since I bought a 3GS at full price a few weeks ago. The only thing I could truly use is a deal on a data plan, but they had nothing like that available.

Guess I'll do the retentions thing again in January.

[gethatmoney]

After about six calls i ended up with

200 daytime min
evening and weekends from 7
f2f
2500 txt
voicemail
cid
$25
unlimited incoming =$10
6gb 30-10= $20

$55 + tax

They wouldn't give me unlimted incoming for free even though i had it in my previous plan but i got them to give me a credit on the data so it ended up being free. I told them i wont be using the data that much but i really want the phone so you can try that route but it really depends on the csr though. Oh and i got this plan offered to me on the first time i called, they wouldn't budge.

oh one more thing, they told me since i was signing a 3 year they would give me cid free for the length of the contract.

[Task514]

After about six calls i ended up with

200 daytime min
evening and weekends from 7
f2f
2500 txt
voicemail
cid
$25
unlimited incoming =$10
6gb 30-10= $20

$55 + tax

They wouldn't give me unlimted incoming for free even though i had it in my previous plan but i got them to give me a credit on the data so it ended up being free. I told them i wont be using the data that much but i really want the phone so you can try that route but it really depends on the csr though. Oh and i got this plan offered to me on the first time i called, they wouldn't budge.

oh one more thing, they told me since i was signing a 3 year they would give me cid free for the length of the contract.

I got that kinda plan too... no incoming, but evening at 5pm... and for 50$+tx

I want free incoming and visual voicemail:D
for 50$:twisted:

[mbm]

I get this text message today (my 2yr agreement ends in January):

---
Votre Entente Fido prendra bientot fin. Faites le 611 pour profiter de notre super offre en guise de remerciement de votre loyauté. Offre d'une durée limitée.
---

I call them to know what their "super deal" is. They couldn't give me anything at all! In other words, they were trying to get me all excited about a new phone... which is pointless since I bought a 3GS at full price a few weeks ago. The only thing I could truly use is a deal on a data plan, but they had nothing like that available.

Guess I'll do the retentions thing again in January.

Exactly...when I called back they had nothing for me, but when i called back again the rep was nice enough to tell me to tell him that i wish to cancel the phone, and then he transferred me to retentions

Rep:Sir I can only transfer you to special group to give you that deal.
Me:Why just you dont do it?
Rep: Only if you decided to cancel your line or port your number to rogers
Me: I'd like port my number to rogers
Rep: I'll transfer you to the special group
Me: :D

But again, i'm not sure if i should take the 25+6 Gig plan and sign a 3 year contract or buy out the iphone and call retentions in January.

[mbm]

***K

just got email from apple fairview...sold out of 3GS :(

[zanasurok]

For those wondering. The 17.50 plan is still available.
1st time I called I got one guy who was unwilling to move. He offered me $33.50 or something for
350 minutes
unlimited evening w/e starting at 5
No CID
no VM
2500 txts

Called back 2 hours later & started with this.
I unfortunately have to cancel my contract because the amount of money I am paying for the service I am getting is not good. I want to go with with Solo because they offer me a better deal. I would love to stay with Fido but...

I just stated what I wanted & didn't have to press the bargain at all. He just simply accepted it.

Hope this helps others out!

[evozero]

It's been two years since I posted in this thread.. wow

so anyways, here was the plan I was on:

25/100 plan $25
100 daytime
unlimited eve/wknd from 7pm
value pack (vm,cid,text)
-$10.00 ongoing credit

Ended up paying 32.xx a month.

The thing is, my ongoing credit expired. I wasn't on contract, but fear I will have to sign one if I want to get a better plan. I'm satisfied with the number of minutes I get currently, but I'd like a plan for under $30/month all in.

Any suggestions?

Thanks

[aoisora]

It's been two years since I posted in this thread.. wow

so anyways, here was the plan I was on:

25/100 plan $25
100 daytime
unlimited eve/wknd from 7pm
value pack (vm,cid,text)
-$10.00 ongoing credit

Ended up paying 32.xx a month.

The thing is, my ongoing credit expired. I wasn't on contract, but fear I will have to sign one if I want to get a better plan. I'm satisfied with the number of minutes I get currently, but I'd like a plan for under $30/month all in.

Any suggestions?

Thanks

The general retention plan in FIDO right now is

200 mins
CID and VM
unlimited incoming calling
F2F
2500 Text Message
Weekend/Weeknight after 7pm
Rogers extended network

$25 + taxes = $28.xx

Some FIDO users are able to get 5pm for the same amount.

So you judge by yourself which one is good. Obviously, you have to renew or sign a 3 years contract of this.

If you aren't sure, read through the previous pages in this post and you should see that a lot of people are getting this.

[xGambitx]

man i dont know how you guys reach retentions? I speak nicely and ask to cancel my account however they proceed and ask for my final confirmation at which time I hang up. Now i think my account is flagged.

[Parth]

It's been two years since I posted in this thread.. wow

so anyways, here was the plan I was on:

25/100 plan $25
100 daytime
unlimited eve/wknd from 7pm
value pack (vm,cid,text)
-$10.00 ongoing credit

Ended up paying 32.xx a month.

The thing is, my ongoing credit expired. I wasn't on contract, but fear I will have to sign one if I want to get a better plan. I'm satisfied with the number of minutes I get currently, but I'd like a plan for under $30/month all in.

Any suggestions?

Thanks
I think the following plan is probably enough for you:
200 mins
unl evening/weekends (at 5)
17.50/mth no SAF/emergency

and it shouldnt be hard to get them to give you a CID/VM $10 credit. That's what I have right now (except I have $15 credit to include 2500 texts).

[dj_rice]

man i dont know how you guys reach retentions? I speak nicely and ask to cancel my account however they proceed and ask for my final confirmation at which time I hang up. Now i think my account is flagged.



If you weren't lazy and read through the pages, you would of found out the direct # to Customer Relations/Retentions and cut going through Customer Service.....it pays to not be lazy

[byczatko]

hi
After calling Fido that is what they offer

$40/2 years or 3 years if Iphone + $30

700 MIN
U/L inc
U/L eve/we
F2F and F2R

now they made that offer and put as a pending offer since I wasn’t sure if I want to go with the I phone or .... They said that on August 13 they going to have new blackberries that I would be able to get on a 2 year plan. (the $30/ 6gb will be gone )
Did any one seen that plan before? I’m not sure if I get any text or CID, WM in it. That was my first time calling and to be honest with you they really didn’t care that I waned to cancel the services.

[aoisora]

hi
After calling Fido that is what they offer

$40/2 years or 3 years if Iphone + $30

700 MIN
U/L inc
U/L eve/we
F2F and F2R

now they made that offer and put as a pending offer since I wasn’t sure if I want to go with the I phone or .... They said that on August 13 they going to have new blackberries that I would be able to get on a 2 year plan. (the $30/ 6gb will be gone )
Did any one seen that plan before? I’m not sure if I get any text or CID, WM in it. That was my first time calling and to be honest with you they really didn’t care that I waned to cancel the services.

What, new blackberry? What model?

[Parth]

If they get a new BB, I'm betting it will be something in the 8300 series.

I doubt they will have any new release BBs.

Then again, one can always hope. Either way I'm going to wait to do a HUP until the 13th just to check it out.

[byczatko]

dont know what model all i was told is that its coming out on the Aug 13
problem is that if i dont sign up now the $30 data plan will be gone and if i do it now i cant switch later on

[little pig]

5 days ago I called in and they offer:
25$ for:
200/Unlimited evening and weekend fr. 7pm/ Unlimited incoming/ CID

I wanted it for $20 but they refused.

Today they called me and I say I want something below $20. They offer:
$17.5 for:
200/Unlimited evening fr. 5pm and weekend/ CID

I want to add some text message but the CSR refused. If I call in next time is there any possibility for me to get this extra feature?

And the bad thing is that: the CSR said that the new contract will not be effected till the end of my current contract, which ends 6 months later. Is this the common practice? When did you guys start your new retention plan? Instantly or wait till the end of the current contract? The CSR said if I want the new retention plan now I have to pay $60 for cancelation of my current plan.

THanks for reply.

[babycath]

Called Fido retentions a couple of days ago, here's what I got for each of my two lines:

200 anytime minutes
1000 Evenings & Weekends
Unlimited Incoming
CID
200 text
Expanded Network
No SAF, No 911 fee

$20 + tax on 2 year contract
Motorola Z6W phone for $50 Fido dollars.

[zanasurok]

5 days ago I called in and they offer:
25$ for:
200/Unlimited evening and weekend fr. 7pm/ Unlimited incoming/ CID

I wanted it for $20 but they refused.

Today they called me and I say I want something below $20. They offer:
$17.5 for:
200/Unlimited evening fr. 5pm and weekend/ CID

I want to add some text message but the CSR refused. If I call in next time is there any possibility for me to get this extra feature?

And the bad thing is that: the CSR said that the new contract will not be effected till the end of my current contract, which ends 6 months later. Is this the common practice? When did you guys start your new retention plan? Instantly or wait till the end of the current contract? The CSR said if I want the new retention plan now I have to pay $60 for cancelation of my current plan.

THanks for reply.

I signed up for Fido last October 2008 on a 3 year contract & I was able to get the $17.50 deal. The deal includes:

200 daytime minutes
Unlimited Nights/Weekends starting at 5PM
CallerID
Voice Mail
2500 SMS
No SAF, 911


I did not have to renew my contract. Just remember to flatter Fido. The first time I called I just complained about the prices. The second time I sugar coated what I said.

[CdnPokerFace]

I'm always lurking on the boards, but finally decided to post. I got this deal in March 2009.

200 Daytime minutes
Unlimited E+W @ 5 pm
Unlimited Fido to Fido
Unlimited incoming
Voicemail
Caller ID
2500 Text messages
No SAF, No 911
Total: $20

Signed a 3 year deal for an iPhone @ $199.
I added the $25 250MB data package, but it is not under contract. So my bill right is $45 + tax. I'm more than satisfied Fido's customer service and my experience. It's been 6+ years since I signed with them.

[rnxw]

Hi guys,
its been really nice to read all your plans and etc. Currently this is what fido retention is offering me.
I'm thinking of an iphone 3Gs
200 daytime,
u/l e/w starting at 5pm.
unlimited incoming,
vm,cid,2500txt,
6G Data
for 57.50, including saf and 911.

Is it possible for me to get a better deal?

[Narci]

I'm always lurking on the boards, but finally decided to post. I got this deal in March 2009.

200 Daytime minutes
Unlimited E+W @ 5 pm
Unlimited Fido to Fido
Unlimited incoming
Voicemail
Caller ID
2500 Text messages
No SAF, No 911
Total: $20

Signed a 3 year deal for an iPhone @ $199.
I added the $25 250MB data package, but it is not under contract. So my bill right is $45 + tax. I'm more than satisfied Fido's customer service and my experience. It's been 6+ years since I signed with them.

$5 more dollars would yhave gotten you 6GB instead of 250MB.

[CdnPokerFace]

I'm thinking of an iphone 3Gs
200 daytime,
u/l e/w starting at 5pm.
unlimited incoming,
vm,cid,2500txt,
6G Data
for 57.50, including saf and 911.

Is it possible for me to get a better deal?

I think deal is pretty good. Are you a new customer? Or are you a current customer resigning? I pay $45, but I use less than 500 MB per month. You're getting 6 GB. If you're to use it, that's a good deal.

[mbm]

$5 more dollars would yhave gotten you 6GB instead of 250MB.

I think he got that offered in March 2009, they didn`t have 6GB plan back then.

[CdnPokerFace]

$5 more dollars would yhave gotten you 6GB instead of 250MB.

You're right, but I would say i'm using an web-required app every 20 minutes (i'm always playing with the phone) and still don't go over 250 MB. $5 is still $5. No need to spend it on 5.5 GB of unused data.

Correct me if i'm wrong, but the 6GB $30 is only available as a 3 year contract. My $25 data can be removed or added at any time, leaving me very flexible. If I remove the data, I pay $20 + tax for a great plan... very cheap in case i find myself in a tough financial spot.

[kyli]

Is there anyone knows about how to get a $17.50 plan as a new Fido customer?

I'm going to sign a two years contract for my Iphone. What' s the best deal Fido can offer for a new customer?

[vtec88]

everyone has posted about getting the iphone on a 3year with their retention plan WITH data. has anyone signed the 3 years to get an iphone with just a voice plan and no data? do they really charge 399 w/o data instead of the 199 with data?

[icedtee]

I too am looking to jump to Fido (new customer). Not really looking for a data plan - just voice. Can you just walk into FIDO and ask for the EPP?

[kyli]

I too am looking to jump to Fido (new customer). Not really looking for a data plan - just voice. Can you just walk into FIDO and ask for the EPP?
acctually, I walked into a Fido store to ask if they have some specia plan for new customer. The rep said maybe there will be a back to school special, like EPP plan, availiable in mid of August.

[soya]

Hi guys,
its been really nice to read all your plans and etc. Currently this is what fido retention is offering me.
I'm thinking of an iphone 3Gs
200 daytime,
u/l e/w starting at 5pm.
unlimited incoming,
vm,cid,2500txt,
6G Data
for 57.50, including saf and 911.

Is it possible for me to get a better deal?

Hi, i got my 3gs 2 weeks ago from fido unipage.
I am old fido customer (3 years +) and already using retention plan for last contract ( $20 + SAF, 911)
Since my contract is going to expire, so i decided to go for 3gs.
the unipage retail store couldn't change my retention plan so at first, i have my old retention plan + $30 data plan, sign 3 years contract for a $199 3gs(16gb )

then I phone up fido customer service to fix up my plan(they give credit for VM/CD from last contract, but doesn't carry to new one)
at first they are not willing to give me any credits, but i complain that i have to pay more after renewing contract with fido,so ended up they offer me a $17.5(voice) + $30(data) +tax =)


my voice plan
$17.5
200mins anytime
U/M weekend/weeknite (start at 5)
VM/CD included
2500 sms
SAF/911 included

data plan is 6gb one

hope this info helps

[Kazbar]

I called Fido Customer Relations (1-888-259-3436) and told them I was looking for a better deal because I'm a poor student and all they offered me was

200 Daytime minutes
Unlimited E+W @ 7 pm
Unlimited Fido to Fido
Unlimited incoming
Voicemail
Caller ID
2500 Text messages
No SAF, No 911
All for $35

I didn't think it was a good deal so I didn't take it.

And suggestions for getting unlimited E+W @ 5 and for a reduced price?

[rnxw]

Hi, i got my 3gs 2 weeks ago from fido unipage.
I am old fido customer (3 years +) and already using retention plan for last contract ( $20 + SAF, 911)
Since my contract is going to expire, so i decided to go for 3gs.
the unipage retail store couldn't change my retention plan so at first, i have my old retention plan + $30 data plan, sign 3 years contract for a $199 3gs(16gb )

then I phone up fido customer service to fix up my plan(they give credit for VM/CD from last contract, but doesn't carry to new one)
at first they are not willing to give me any credits, but i complain that i have to pay more after renewing contract with fido,so ended up they offer me a $17.5(voice) + $30(data) +tax =)


my voice plan
$17.5
200mins anytime
U/M weekend/weeknite (start at 5)
VM/CD included
2500 sms
SAF/911 included

data plan is 6gb one

hope this info helps



Thanks. I think they are offering me
$17.5 Voice Plan
$10 vm/cid/2500txt
$10 incoming
+$30 Dataplan
-$10 credits

I've been with fido for 4+ years and I was using a really old and expensive plan. I thought I would probably need incoming since 200 day time would not cover up everything. So I was trying to get something that has unlimited incoming + data plan for a cheaper price, and they refused. I've called 3 days in a row and nobody could offer me better deal.

Now I'm thinking of not getting Iphone, but buy a 3G phone from a friend and since I'll be in school most of the time, use the hotspot there.

[Yeppi]

hey, I called fido today to see what kind of deal i could get and the best/cheapest offer they could give is the 27.50 plan which includes 200minutes, u/l evening/weekend @ 5pm, cid/vm/2500txt. I read other posts that could get the exaxt same thing but includes u/l incoming for only $25 instead (which is $35 w/ $10 credit, which makes it $25/month). So, I tried to ask for this $25 plan and they said that starting this week, there are new regulations from the finance dept stating taht they cannot give unlimited incoming w/ the $25 plan anymore b/c they are losing money. The plan they can only give is the $27.50 w/o the unlimited incoming. They said that these plans can no longer be changed.

can anyone confirm these new regulations?

PS: these retention plan are w/ a 2 yr contract

[ndondo]

I think it is easier to get a deal if you sign contract (2 years or 3 years)

but if you try to negotiate a deal without contract... >:(
I got nothing

[ECBomb]

I'm always lurking on the boards, but finally decided to post. I got this deal in March 2009.

200 Daytime minutes
Unlimited E+W @ 5 pm
Unlimited Fido to Fido
Unlimited incoming
Voicemail
Caller ID
2500 Text messages
No SAF, No 911
Total: $20

Signed a 3 year deal for an iPhone @ $199.
I added the $25 250MB data package, but it is not under contract. So my bill right is $45 + tax. I'm more than satisfied Fido's customer service and my experience. It's been 6+ years since I signed with them.

damn man. that's a sweet deal besides the data plan. we basically have the same plan except you got SAF + 911 and the earlier hour on the unlimited E+W. if i were u, i wouldnt even get the data and just pay $20 max lol oh and im on Rogers, haha, so maybe that's y i can't get rid of the SAF + 911 fee =P

[mbm]

everyone has posted about getting the iphone on a 3year with their retention plan WITH data. has anyone signed the 3 years to get an iphone with just a voice plan and no data? do they really charge 399 w/o data instead of the 199 with data?

Yes you can get the iphone w/o data plan,

basically i was asked to pay 399 for the phone and $10 extra/month meaning my retention plan would be $35+tax if i go without data plan.

I'm still deciding whether i'm going with it or not...tomorrow is the last day :(

[DaSnipe]

hey, I called fido today to see what kind of deal i could get and the best/cheapest offer they could give is the 27.50 plan which includes 200minutes, u/l evening/weekend @ 5pm, cid/vm/2500txt. I read other posts that could get the exaxt same thing but includes u/l incoming for only $25 instead (which is $35 w/ $10 credit, which makes it $25/month). So, I tried to ask for this $25 plan and they said that starting this week, there are new regulations from the finance dept stating taht they cannot give unlimited incoming w/ the $25 plan anymore b/c they are losing money. The plan they can only give is the $27.50 w/o the unlimited incoming. They said that these plans can no longer be changed.

can anyone confirm these new regulations?

PS: these retention plan are w/ a 2 yr contract

You can try to get the regular 25$ retentions plan and then ask for the unlimited incoming afterwards

25$
200 dt
UL E&W @ 7pm
Free F2F
CID & VM Free
2500 txt
No 911/SAF

then try to negotiate unlimited incoming, that's my suggestion

[Task514]

I'm always lurking on the boards, but finally decided to post. I got this deal in March 2009.

200 Daytime minutes
Unlimited E+W @ 5 pm
Unlimited Fido to Fido
Unlimited incoming
Voicemail
Caller ID
2500 Text messages
No SAF, No 911
Total: $20

Signed a 3 year deal for an iPhone @ $199.
I added the $25 250MB data package, but it is not under contract. So my bill right is $45 + tax. I'm more than satisfied Fido's customer service and my experience. It's been 6+ years since I signed with them.

I dunno... but that's like the best deal ever!
I called at least 8 times (this month), without counting all the lost reception I got while at the Apple store...
On the last call I asked to cancel my line; the best deal I've got was (today 30th july):

200mins
unlim eve/wkend 7PM
unlim F2F
unlim incoming
2500txt
callID + VM
NO SAF - 911
6GB data

for $25 + $30 = $55 +tx

I think I'm gonna settle for this... I'm getting the 3GS too.

CdnPokerFace, how many calls did it take you?!

[CdnPokerFace]

I dunno... but that's like the best deal ever!

CdnPokerFace, how many calls did it take you?!

One call. I was over at howardforums.com (i think) and saw the plan listed in their retentions forum. I called Fido, said i'm shopping a SMARTPHONE. Don't sound desperate for the iPhone! They know you'll have to choose either fido or rogers if u do! So make it sound like you need a reason to choose the iphone over a blackberry with Bell.

Here's basically what I said:
Hi, i'm looking to get a smartphone for emails and internet. I'm already with Fido, and I dont want to switch, but I will if it means getting a better deal. Bell offered me (make up whatever plan u want, lol) on an EPP. I know my friend got an iphone from fido and here is the plan he got (read alll the features of my plan). If you could do that for me i'd really appreciate it.

It's hit or miss. Worse plans than this have been wayyyy harder to get in the past. I know i got lucky with the rep. Be nice. Stay calm. Have notes in front of you!! Always know what you're going to say. If you sound like someone who's calling over and over to get the best deal, they will know. Make one call and work with them. Tell them you know they can help you, and that youve been a loyal customer and want to keep it that way. But you need to make the smart decision as well. If you are reasonable, they are reasonable.

Good luck!

[CdnPokerFace]

CdnPokerFace, how many calls did it take you?!

Last thing...

To speak to retentions, you obviously need to threaten to cancel. It can make you look like an idiot if it backfires.

Don't stress. If the rep says they can't offer you then plan and asks you to cancel, I would just say:

"well not yet, I want to keep my number so when I sign up for my new plan i'll just have them port the number over. Thanks for your time."

No troubles. It's a completely legitimate excuse. I've used it.

[Task514]

Last thing...

To speak to retentions, you obviously need to threaten to cancel. It can make you look like an idiot if it backfires.

Don't stress. If the rep says they can't offer you then plan and asks you to cancel, I would just say:

"well not yet, I want to keep my number so when I sign up for my new plan i'll just have them port the number over. Thanks for your time."

No troubles. It's a completely legitimate excuse. I've used it.

One call... wow!!

I found out that... when you go to the menu option and choose to speak to an agent regarding changing your plan (menu 2,1,0 i think) you usually get retentions most of the time. But this way, they know you're looking for a better plan... so I guess they're just harder to get to. Never speak to retentions this way! (imho)

But on my last call, I entered billings and said I wanted to cancel and port. Bad move, they just said go to your other provider and port, from there they will cancel your line.

Then I had to insist on canceling and that porting didn't matter to get transferred to retentions. So do not say you want to port! BUT saying that you'll port (like CdnPokerFace mentioned) is a good way to end a call and try again!!

I went through saying I know people and friends get better plans offered... it leads nowhere. They just say that's another account and doesn't matter to this account. Just mentioning other companies offer is sufficient i guess, even other companies retentions deals! or just mention what you want and say that you know its do-able.

This is my experience.
Hope this helps some people!

[thetenken]

Just added on the $15 150mb and the rep was talking to himself as he selected from his onscreen menu, this is what I heard :

"Hmmm .... ok RDF150mbx ....and term=0"

Just incase anyone wants to try playing off that you were already offered it but that the previous rep must have forgot to note it.

Good Luck all!

[Yeppi]

You can try to get the regular 25$ retentions plan and then ask for the unlimited incoming afterwards

25$
200 dt
UL E&W @ 7pm
Free F2F
CID & VM Free
2500 txt
No 911/SAF

then try to negotiate unlimited incoming, that's my suggestion


I asked them if they had the $25 deal and they said no. It's either the $1750 or the $27.50.

[DaSnipe]

Try to be persistent and tell them someone you know got it this month and Bell has an EPP plan that's similar. It's all in the way you ask them sometimes, the posts above help.

[aukhan78]

I asked them if they had the $25 deal and they said no. It's either the $1750 or the $27.50.

I just called yesterday and renewed with the $25 deal with incoming free, it didn't include the incoming and also they have taken out CID as well, so they gave $10 credit for the incoming however not the CID, so my bill will be $31+taxes.

[DarkAbyss]

I finally got off the waiting list for the IPhone 32GB Black. ETA on ship date is 4 - 6 weeks... that is disgusting. Anyone else get the same quote from a representative?

I also got the same plan that most people got (mind you this was on June 30).
200 Daytime Minutes
Unlimited Incoming
Unlimited EVE/Weekend @ 7
Fido to Fido Anywhere in Canada
2500 Text
CID/VM/ND
NO SAF
NO 911
6GB

IPhone 3G S 32GB Black @ 300 - 100 (Fido Dollars)

One thing that I am worried about is that since my plan is officially activated (July 30), and that I won't be expecting my phone until around September. Do you think I will be able to get a CSR to credit me the $30 for my unused 6GB data plan?

[professionaldude]

Can you still get the Iphone without Data ? Anyone have recently done it ?

[hohohong]

Can you still get the Iphone without Data ? Anyone have recently done it ?

I know u need to have data for 3GS, but not too sure about 3G. Anyone?

[DaSnipe]

Not for the 16gb refreshed 3G, as for the 8gb some CSR's make you, some haven't, but the fido site only states that the 16gb doesn't need data. Even when I cliked 8gb refresh this is what I got at the bottom

"While the iPhone 3G Plans allow you to use this device to its fullest and offer savings over separate voice and data plans, they are not the only options available to you. Other pricing options are available. You can choose among our large selection of Fido Monthly Plans. The iPhone 3G 16GB refreshed can also be activated without a Data add-on. Please call Customer Service at 1-888-481-FIDO (3436) for details."

[Cryptic_Soul]

Just added on the $15 150mb and the rep was talking to himself as he selected from his onscreen menu, this is what I heard :

"Hmmm .... ok RDF150mbx ....and term=0"

Just incase anyone wants to try playing off that you were already offered it but that the previous rep must have forgot to note it.

Good Luck all!

can this be used for a blackberry?

[fender16]

Thanks to this post and everyone and I got the $25 customer relation plan with $30 data plan. However, I called back today to confirm the plan and they csr told me that the data plan is also 3 yrs, which they didn't told me when they offered the deal. Is the data plan needed to be with agreement or not for everyone's case?

Thanks.

[mbm]

I finally got off the waiting list for the IPhone 32GB Black. ETA on ship date is 4 - 6 weeks... that is disgusting. Anyone else get the same quote from a representative?

I also got the same plan that most people got (mind you this was on June 30).
200 Daytime Minutes
Unlimited Incoming
Unlimited EVE/Weekend @ 7
Fido to Fido Anywhere in Canada
2500 Text
CID/VM/ND
NO SAF
NO 911
6GB

IPhone 3G S 32GB Black @ 300 - 100 (Fido Dollars)

One thing that I am worried about is that since my plan is officially activated (July 30), and that I won't be expecting my phone until around September. Do you think I will be able to get a CSR to credit me the $30 for my unused 6GB data plan?

Yep i was told the same thing, infact i was told Sep7 is when it will be shipped out.

I have appointment at apple on sunday for the 3GS. Got the data plan added today.

[Parth]

Thanks to this post and everyone and I got the $25 customer relation plan with $30 data plan. However, I called back today to confirm the plan and they csr told me that the data plan is also 3 yrs, which they didn't told me when they offered the deal. Is the data plan needed to be with agreement or not for everyone's case?

Thanks.
Did you get an iphone 3gs? Because a data plan is required on contract if you do.

[Task514]

One note for you guys... I got a plan offer last night.
Today I went to Apple store to get the phone and sign up... WTF they changed the plan without me knowing... I've read this happened to someone else before. BEWARE!!

I had to go through all the negotiating hassle again to finally get it.

[canucks]

$27.50 for the following:

200 Daytime Minutes
Unlimited Incoming
Unlimited EVE/Weekend @ 5
2500 Text
CID/VM
NO SAF
NO 911

Plus $30 for the 6GB. I also got the 16GB iPhone.

The iPhone is backorder and will be shipped around Sept. So, my new plan including the data won't start until my next billing cycle which is end of August.

I was also offered another plan but I didn't take it.
$25 for the following:

200 Daytime Minutes
Unlimited Incoming
Unlimited EVE/Weekend @ 7
Unlimited F2F local call @ 7
2500 Text
Voice Mail
NO SAF
NO 911

Plus $6 for Caller ID.
Plus $30 for the 6GB.

[CdnPokerFace]

Thanks to this post and everyone and I got the $25 customer relation plan with $30 data plan. However, I called back today to confirm the plan and they csr told me that the data plan is also 3 yrs, which they didn't told me when they offered the deal. Is the data plan needed to be with agreement or not for everyone's case?

Thanks.

I'm pretty sure that the $30 6GB is ONLY available if you sign up to have it for 3 years.

Someone else also recently mentioned that if you are ordering the 3GS or the 3G @ $99 then you must include data in your contract. This was not the case when when I bought my iPhone in march. I signed a 3 year voice plan contract, added $25 data month-to-month (aka no contract, can removed/added with no penalty), and I paid $199 for the 8GB 3G.

No regrets. I LOVE IT!

[4flava]

So I was looking at my online bill and this is what I see... they really *ucked up..
I just renewed on a 3yr contract to get the 16GB 3GS iphone so therefore I should be paying $199 but they're charging me $399 for the 16GB 3GS..

Jun 22 Hardware Upgrade Charge 699.00
Jun 22 Credit: Agreement-Handset -300.00

They also issued me an extra $100 credit to entice me to sign which I agreed to based on the principle of that $100 credit but after applying it to my account I noticed that they removed it just recently. How freaking tricky these guys are, they're gonna hear an earful from me tomorrow.

Becareful guys!

[fender16]

Thanks for the answer. I just wasn't sure if I will use that much data.. some of my friends cancelled their data plan after few months of usage since they didn't use much of it. :D

I'm pretty sure that the $30 6GB is ONLY available if you sign up to have it for 3 years.

Someone else also recently mentioned that if you are ordering the 3GS or the 3G @ $99 then you must include data in your contract. This was not the case when when I bought my iPhone in march. I signed a 3 year voice plan contract, added $25 data month-to-month (aka no contract, can removed/added with no penalty), and I paid $199 for the 8GB 3G.

No regrets. I LOVE IT!

[CdnPokerFace]

Thanks for the answer. I just wasn't sure if I will use that much data.. some of my friends cancelled their data plan after few months of usage since they didn't use much of it. :D

I have the 500MB plan for $25. I have not yet gone over. I use it EVERY DAY. I check e-mails, website, use apps that need internet, youtube occasionally. I even download apps over 3G a few times a month. Meets my needs for $5 less and no contract.

The 6GB for $30 is a good deal, but they make sure you can't ditch it for 3 years. A super deal tho, if you're a heavy user every month.

[dj_rice]

So I was looking at my online bill and this is what I see... they really *ucked up..
I just renewed on a 3yr contract to get the 16GB 3GS iphone so therefore I should be paying $199 but they're charging me $399 for the 16GB 3GS..

Jun 22 Hardware Upgrade Charge 699.00
Jun 22 Credit: Agreement-Handset -300.00

They also issued me an extra $100 credit to entice me to sign which I agreed to based on the principle of that $100 credit but after applying it to my account I noticed that they removed it just recently. How freaking tricky these guys are, they're gonna hear an earful from me tomorrow.

Becareful guys!


To get the phone at $199, you have to sign up for a new 3 year agreement and a 3 year data plan, if u sign up for the 3 year data plan and don't cancel for 2 months, on the 2nd month bill, a $200 credit will be applied, thats what happened to me, my bill was $288, I just checked online and its now $78

[4flava]

To get the phone at $199, you have to sign up for a new 3 year agreement and a 3 year data plan, if u sign up for the 3 year data plan and don't cancel for 2 months, on the 2nd month bill, a $200 credit will be applied, thats what happened to me, my bill was $288, I just checked online and its now $78

Yeah, I cleared that up with them about the extra $200 credit but my beef is that they issued me a $100 extra credit and they reversed it and didn't even tell me about it.. I called in and the supervisor who had a terrible attitude said that yes they removed the credit and that they won't be able to give it back to me.. that's it.:mad:

[lofony]

Yeah, I cleared that up with them about the extra $200 credit but my beef is that they issued me a $100 extra credit and they reversed it and didn't even tell me about it.. I called in and the supervisor who had a terrible attitude said that yes they removed the credit and that they won't be able to give it back to me.. that's it.:mad:

Heard Rogers they have an audit team. If they think something not reasonable, they can always reverse credits without any permission from customers.

That's why long time ago, some fido reps mentioned it somewhere in the forum.

Especially to iphone customers...... extra credits is not allowed.

[trunkspace]

Does anyone know if you can somehow contact one of the Retention Reps you spoke to previously? I have the guy's extension, and he was very 'free' with credits and really easy to deal with, but the Fido reps I deal with constantly tell me it's impossible to contact someone specific; I'd understand if it were cuz he wasn't working that day, but if he is... anyone know of a number to call where you can just dial a rep by extension?


The last lady I spoke to yesterday gave me the:
"this is a business Sir. Fido needs to make money as well. I feel this is a win-win for both sides"

After all that, the best deal she could offer me was:

$25.00:
200 daytime
Unlimited evenings & weekends at 7
Caller ID
2500 texts
<NO VM>
Unlimited incoming

$20.00 for 6GB of data ($30.00 - $10.00 discount = $20.00)

Then:
$8 VVM
$3 Call Forwarding

TOTAL: $56.00 + tax on a 3 year contract

I want evenings at 5 like everyone else seems to be getting, and VM (even if just regular VM) included. $48.00 plus tax would be real nice, but I can't seem to get them to budge on giving me VM and the evenings at 5.

Been a Fido customer since August 2002 on this account (though years earlier on a previous account)

[mbm]

Alright, there has been some amendments in the retention plan, here is my situation:

Couple of weeks ago, i was offered the retention package including CD/VM and I was told I can go to the apple store get my phone and the plan will be added. I spoke to fido rep on July 31 and everything was still a go, i was getting CD/VM and all the bells and whistles and I ensured the fido rep made a note on my account that I will be going to the store today August 2nd.

Today i called in from the store and I was told my retention package would not include CD or VM it will be either one of them, not both. furious I called them back again after i left the store and to my luck i got the same rep that offered me the retention package for the first time...he wouldn't budge giving me the free service and says things change often @ Fido, i demanded speaking to the sup and he said the sup might not giv something better and i told him all i'm asking is to giv me the exact same offer I was given 2 weeks ago...after a few arguements and demanding to speak to a manager I was given the same retention deal with CD/VM and was told i will be seeing credits of $6/month to compensate that.

What a day, on the side note, i'm happy with the 3GS,

Thank you everyone in this thread for your suggestions, tips. I have another line with Fido which i think I will renew it in January when the contract actually expires.

:)

[DaSnipe]

Does anyone know if you can somehow contact one of the Retention Reps you spoke to previously? I have the guy's extension, and he was very 'free' with credits and really easy to deal with, but the Fido reps I deal with constantly tell me it's impossible to contact someone specific; I'd understand if it were cuz he wasn't working that day, but if he is... anyone know of a number to call where you can just dial a rep by extension?


The last lady I spoke to yesterday gave me the:
"this is a business Sir. Fido needs to make money as well. I feel this is a win-win for both sides"

After all that, the best deal she could offer me was:

$25.00:
200 daytime
Unlimited evenings & weekends at 7
Caller ID
2500 texts
<NO VM>
Unlimited incoming

$20.00 for 6GB of data ($30.00 - $10.00 discount = $20.00)

Then:
$8 VVM
$3 Call Forwarding

TOTAL: $56.00 + tax on a 3 year contract

I want evenings at 5 like everyone else seems to be getting, and VM (even if just regular VM) included. $48.00 plus tax would be real nice, but I can't seem to get them to budge on giving me VM and the evenings at 5.

Been a Fido customer since August 2002 on this account (though years earlier on a previous account)

E&W @ 5pm is only if you use the 17.50 plan as a base, I guess Fido isn't giving away CID & VM anymore with the base plan. At least you're getting 10$ off the data plan and unlimited inc, which I wasn't able to get my rep to give me when I got the old 25$ retentions plan

[sttryffe]

Is it possible to negotiate a retention plan that includes visual voicemail for the iphone? Would the reps substitute it for the regular voicemail?

Thanks for your time people! Keep this great Fido Retentions Thread going!!

[Task514]

Is it possible to negotiate a retention plan that includes visual voicemail for the iphone? Would the reps substitute it for the regular voicemail?

Thanks for your time people! Keep this great Fido Retentions Thread going!!

Reading this thread, I think it is possible. But not much people has got it, maybe 2 or 3. But then again you'll definitaly be subject to changes when you call to actually take the plan. Lol

[CdnPokerFace]

Is it possible to negotiate a retention plan that includes visual voicemail for the iphone? Would the reps substitute it for the regular voicemail?

Thanks for your time people! Keep this great Fido Retentions Thread going!!

I would say your chances of getting a deal on visual voicemail are near ZERO. It's a feature that applies strictly to the iPhone, and thus is noth something that they simply thrown in to keep you happy.

The retention plans discussed here are available to any Fido subscriber, and the majority of Fido's clients are not iPhone users. Any features directly related to Blackberry's/iPhone's (data, visusual vm, etc.) would likely be offered only at full price.

For example, in my case the data option costs $5 MORE than my entire voice plan (minutes, texting, etc.). More than half of my monthly bill is data... but that's not a problem for me. I have the phone I want, customer service is usually helpfull, reception is great, 3G internet is fast, I can check all my statements/usage online, make payments online, and there are rarely mistakes on my invoice.

Fido offers a great service for a great price. Eventually you have to pay for something. Think of horror stories from your friends with Bell and Telus. It's a joke. They don't even compare to Fido. I realize I sound like I probably work for Fido, lol, but believe me, I do not. Maybe i'm just a rare case, haha.

That being said, visual voicemail is overrated. Caller display shows who called and a text let's you know you have a voicemail. in my opinion, making the connection is pretty easy.

[DaSnipe]

I asked for VVM but couldn't get it when I negotiated my retention plan, I should call back for UL incoming, but I don't feel like negotiating right now.

Too bad I can't get a retentions plan on my second line right now, I have a garden plan and would like to get a second 25$ plan on it

[flexwong]

current plan (3 year contract expires on the 26th of august):

$17.50 EPP
200 weekday
UL E+W @ 5pm
$11 value pack (125 txt, CID, VM)
$10 monthly credit
SAF, 911
Tax

= ~$29/month

just called retention, signed a new 2 year deal and got this

$17.50EPP
200 weekday
UL E+W @ 5PM
$10 Value Pack (2500 txt, CID, VM)
$10 monthly credit
NO SAF, 911
Tax
= ~$19/month

also, didn't get a new phone so the rep gave me a $50 goodwill credit.

loving it.

[sttryffe]

I would say your chances of getting a deal on visual voicemail are near ZERO. It's a feature that applies strictly to the iPhone, and thus is noth something that they simply thrown in to keep you happy.

The retention plans discussed here are available to any Fido subscriber, and the majority of Fido's clients are not iPhone users. Any features directly related to Blackberry's/iPhone's (data, visusual vm, etc.) would likely be offered only at full price.

For example, in my case the data option costs $5 MORE than my entire voice plan (minutes, texting, etc.). More than half of my monthly bill is data... but that's not a problem for me. I have the phone I want, customer service is usually helpfull, reception is great, 3G internet is fast, I can check all my statements/usage online, make payments online, and there are rarely mistakes on my invoice.

Fido offers a great service for a great price. Eventually you have to pay for something. Think of horror stories from your friends with Bell and Telus. It's a joke. They don't even compare to Fido. I realize I sound like I probably work for Fido, lol, but believe me, I do not. Maybe i'm just a rare case, haha.

That being said, visual voicemail is overrated. Caller display shows who called and a text let's you know you have a voicemail. in my opinion, making the connection is pretty easy.


Thank you very much for taking the time to give such a detailed response! You do sound like you work for Fido! lol! But I'll take your word that you don't...lol!

Thanks again! You rock!

[sttryffe]

Reading this thread, I think it is possible. But not much people has got it, maybe 2 or 3. But then again you'll definitaly be subject to changes when you call to actually take the plan. Lol

Thanks for your reply as well! I really do appreciate it! This site is the best!

[sttryffe]

I asked for VVM but couldn't get it when I negotiated my retention plan, I should call back for UL incoming, but I don't feel like negotiating right now.

Too bad I can't get a retentions plan on my second line right now, I have a garden plan and would like to get a second 25$ plan on it


Maybe you should give them a call for UL incoming....you never know!
Good luck!

[interline]

current plan (3 year contract expires on the 26th of august):

$17.50 EPP
200 weekday
UL E+W @ 5pm
$11 value pack (125 txt, CID, VM)
$10 monthly credit
SAF, 911
Tax

= ~$29/month

just called retention, signed a new 2 year deal and got this

$17.50EPP
200 weekday
UL E+W @ 5PM
$10 Value Pack (2500 txt, CID, VM)
$10 monthly credit
NO SAF, 911
Tax
= ~$19/month

also, didn't get a new phone so the rep gave me a $50 goodwill credit.

loving it.


Thats looks like a decent deal! how are all of you getting this $10 monthly credit? what is it for? what do i have to ask for?

[flexwong]

Thats looks like a decent deal! how are all of you getting this $10 monthly credit? what is it for? what do i have to ask for?

the $10 credit is for the value pack. i've had it part of my EPP plan b/c i told them that telus was offering me 1000 sms, CID etc so to match that, the rep gave me the value pack and a $10 credit so that it's for free. essentially, the best way to get a good retention deal is to get them to price match with a competitor.

i was originally offered the $25 plan but i told the rep that i really liked my current plan and that all i wanted was for SAF to be removed and i'd stay with fido. so he did it, then changed my value pack to the new one.

[rnxw]

tried to call again and they did not give me anything more than what i had, $57.5 + tax
200 daytime
e/w @5
unlimited incoming
cid, vm,2500txt
6g data
299 for iphone 3gs 32g -81 fido dollar.

anybody got a similar but better deal?

[CdnPokerFace]

tried to call again and they did not give me anything more than what i had, $57.5 + tax
200 daytime
e/w @5
unlimited incoming
cid, vm,2500txt
6g data
299 for iphone 3gs 32g -81 fido dollar.

anybody got a similar but better deal?

This is just speculation, but it is possible that Fido reps have been instructed to limit the deals when selling the 3GS. It's a hot new product that is selling FAST. They could many at regular price to new customers instead of discounting plans to current customers. This would explain the mandatory data contract. Keep in mind that when you call to order an iPhone they know the only competition is rogers. You aren't exactly flooded with options. It really works against you when you try to negotiate. You might have more luck getting a deal in a few months when the initial demand has been met and iPhone shelves are not empty. Just my 2 cents!

[trunkspace]

tried to call again and they did not give me anything more than what i had, $57.5 + tax
200 daytime
e/w @5
unlimited incoming
cid, vm,2500txt
6g data
299 for iphone 3gs 32g -81 fido dollar.

anybody got a similar but better deal?

Thanks for posting this. I was wondering if the two deals I was offered were any good, or if they were just 'average' retention offers --- which I now realize they were.

Two deals I was offered last night:

1)
$17.50:
200 WEEKDAY
EVENINGS AND WEEKENDS (EVENINGS AT 5PM)

$20.00:
DATA ($30 - $10 DISCOUNT)

$10.00 VALUE PACK (VM CID NAMEDISPLAY)
2500 TEXT MSG

$47.50 + TAX
$53.62 tax in

---

2)
$25.00:
200 WEEKDAY
EVENINGS AND WEEKENDS (EVENINGS AT 7PM)
UNLIMITED FIDO TO FIDO LOCAL
UNLIMITED INCOMING CALLS
Enhanced VM
2500 Texts

$20.00:
6GB ($10 discount)

$6.00:
CID

TOTAL:
$57.57 TAXES IN

WITHOUT CID:
$50.79 TAXES IN

---

They won't budge on the two offers! I just want CID included in the $45 offer #2 =/

Still trying to find a way to deal with the retention rep I got last week, but I can't seem to figure out how to get him at his extension, and no one will transfer me when I ask!

[Gmas]

Thanks for posting this. I was wondering if the two deals I was offered were any good, or if they were just 'average' retention offers --- which I now realize they were.

Two deals I was offered last night:

1)
$17.50:
200 WEEKDAY
EVENINGS AND WEEKENDS (EVENINGS AT 5PM)

$20.00:
DATA ($30 - $10 DISCOUNT)

$10.00 VALUE PACK (VM CID NAMEDISPLAY)
2500 TEXT MSG

$47.50 + TAX
$53.62 tax in

---

2)
$25.00:
200 WEEKDAY
EVENINGS AND WEEKENDS (EVENINGS AT 7PM)
UNLIMITED FIDO TO FIDO LOCAL
UNLIMITED INCOMING CALLS
Enhanced VM
2500 Texts

$20.00:
6GB ($10 discount)

$6.00:
CID

TOTAL:
$57.57 TAXES IN

WITHOUT CID:
$50.79 TAXES IN

---

They won't budge on the two offers! I just want CID included in the $45 offer #2 =/

Still trying to find a way to deal with the retention rep I got last week, but I can't seem to figure out how to get him at his extension, and no one will transfer me when I ask!
I just recently called and got a retentions deal similar to the couple posted above. The main thing to remember is what the Fido reps are concerned about is the total price, not really where the dollars are accounted for. For instance the poster above said they wanted the CID included in the plan - they'd do that but I HIGHLY doubt they'd still credit the data plan. So in the end you're still roughly paying the same total amount.

If you take the standard $25.00 retentions plan posted here and tack the 6GB
data plan on top, you probably have about $10 worth of features/credits they'll tack on. If you want E/W@5, then you won't get much else. If you take E/W@7, then you can use that credit towards the data plan or something else.

Don't get greedy though when comparing what you're being offered against other people.

[T3NSION]

I called in today to get a better plan.. I still have a little less than 2 years left on contract.

Ended up getting:

200 Daytime
UL Evenings/Weekends 7pm
F2F
2500 Text
CID/VM
6GB

55 no SAF/911 + tax.

Was hoping for 5pm evenings or F2R but couldn't get it. Maybe I'll try again later.

[ToChicka]

my cousin was offered two options

1. 17.50 killer plan but had to resign 2 year contract.
no cid/vm just 250 mins, unltd night/weekends

or

2. 350 anytime mins.
unlimited text msgs
no saf/911 fee. + some monthly credit for a year.
CID

$35 taxes in. (she took this deal)

[CdnPokerFace]

Thanks for posting this. I was wondering if the two deals I was offered were any good, or if they were just 'average' retention offers --- which I now realize they were.

Two deals I was offered last night:

[...]

2)
$25.00:
200 WEEKDAY
EVENINGS AND WEEKENDS (EVENINGS AT 7PM)
UNLIMITED FIDO TO FIDO LOCAL
UNLIMITED INCOMING CALLS
Enhanced VM
2500 Texts

$20.00:
6GB ($10 discount)

$6.00:
CID

TOTAL:
$57.57 TAXES IN

WITHOUT CID:
$50.79 TAXES IN

---

They won't budge on the two offers! I just want CID included in the $45 offer #2 =/

My humble opinion of your situation:

If I were you, I wouldn't count on getting the $10 data credit and the free call display. You're asking for a lot.

Already you have 200 daytime, unlimited F2F, unlimited incoming, and unlimited E&W. That is a great voiceplan for $25. You likely won't spend anything on extra minutes.

Your texting is essentially unlimited @ 2500. They also threw in the VM. Normally, the 2500 texts + VM would have to appear as a credit all on its own. You should view it as such (a seperate credit), and not as a part of your $25 voiceplan.

On top of that, you are getting a $10 credit to bring your 6GB data package down to $20! (uhhhhhhh... Sweet!)

Essentially you are being credited $10 + (value of VM & 2500 texts). That's plenty of credits. Essentially, you are going to have to choose between the $10 6GB credit and call display. It's a no brainer.

I would venture to say that your chances of reaching a Fido rep willing to give you call display for free on top of what you have already been offered are slim to none. All the same, good luck!

[stse]

I'm up for hardware upgrade and renewal so I tried to call the Customer Relations line directly. I spoke to a super nice girl called Stephanie (try to remember their name, it helps I think).

I "told" her that I was given a corporate plan from Telus or Bell (take your pick) and she offered me the following:

200 weekday min
unlimited evenings - starting at 7pm - 8am
local F2F (no network calling)
call display
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

25 + 15 = $40 + tax/month (no SAF or 911)
500MB

16GB iPhone for $199

If I wanted F2R (Fido to Rogers - Network calling) it would be
42.50 + tax (but only 150MB of Data)

My old plan is
200 min
Unlimited Network Calling
Unlimited Evenings and weekends
CID
Unlimited Text message ( don't even us more than 100 per month)
$20 + SAF + FEE + tax ~ $31/mon

How does that look? Does the first one seem better? Think I can get anymore? Seems like an extra $10 upgrade to get the data.

PS: Not sure why $25 is for 200min, f2f, cid, vm and 2500 sms. Is that standard or a little overpriced too?

[CdnPokerFace]

I'm up for hardware upgrade and renewal so I tried to call the Customer Relations line directly. I spoke to a super nice girl called Stephanie (try to remember their name, it helps I think).

I "told" her that I was given a corporate plan from Telus or Bell (take your pick) and she offered me the following:

200 weekday min
unlimited evenings - starting at 7pm - 8am
local F2F (no network calling)
call display
voice mail
2500 sms
500 MB - $15 (gave me $10 credit)

25 + 15 = $40 + tax/month (no SAF or 911)
500MB

16GB iPhone for $199

If I wanted F2R (Fido to Rogers - Network calling) it would be
42.50 + tax (but only 150MB of Data)

My old plan is
200 min
Unlimited Network Calling
Unlimited Evenings and weekends
CID
Unlimited Text message ( don't even us more than 100 per month)
$20 + SAF + FEE + tax ~ $31/mon

How does that look? Does the first one seem better? Think I can get anymore? Seems like an extra $10 upgrade to get the data.

PS: Not sure why $25 is for 200min, f2f, cid, vm and 2500 sms. Is that standard or a little overpriced too?

I like the $40 plan you were offered. I think you need to look at it in terms of what you are getting and for how much money. The only extra that you might be able to talk a rep into giving you is unlimited incoming.

To my knowledge, F2R (network calling) is generally not included in retentions plans. They seem to like the idea of keeping Fido/Rogers seperate when giving discounts. Fido is Rogers' 'budget' company. To get any Rogers privileges they'll want you to pay.

On a side note, you are right about remembering the name. I always try to use the reps name while negotiating. I even make small talk (Where is your office? How do you like working for Fido? Are you a student? Me too! What do you study? etc.). Doing so makes the conversation more personal, reminds the rep you are more than just a cheap douchebag calling over and over to get a pushover to give you what you want. It is also important to be super nice. This isn't a customer service counter where making a scene might help move things along. What good will that do over the phone? You'll only convince the rep to give you the basic retention plan and no extras.

I always seem to turn my posts into novels! Anyways, hopefully i'm somewhat helpfull to a few of you. Whenever I want a new phone or a better plan, I call them up and usually get it done with one phone call.

Good luck!

[CdnPokerFace]

nvm... edited previous post.

[mbm]

I'm up for hardware upgrade and renewal so I tried to call the Customer Relations line directly. I spoke to a super nice girl called Stephanie (try to remember their name, it helps I think).

I "told" her that I was given a corporate plan from Telus or Bell (take your pick) and she offered me the following:

200 weekday min
unlimited evenings - starting at 7pm - 8am
local F2F (no network calling)
call display
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

25 + 15 = $40 + tax/month (no SAF or 911)
500MB

16GB iPhone for $199

If I wanted F2R (Fido to Rogers - Network calling) it would be
42.50 + tax (but only 150MB of Data)

My old plan is
200 min
Unlimited Network Calling
Unlimited Evenings and weekends
CID
Unlimited Text message ( don't even us more than 100 per month)
$20 + SAF + FEE + tax ~ $31/mon

How does that look? Does the first one seem better? Think I can get anymore? Seems like an extra $10 upgrade to get the data.

PS: Not sure why $25 is for 200min, f2f, cid, vm and 2500 sms. Is that standard or a little overpriced too?

YESSSS Stephanie is AWESOME, she is french, and she speaks Italian and Arabic but she is of neither heritage :D

Angelo is a dick, along with this other guy named Richard.

If you get Angelo good luck, he will indirectly tell you to **** off. He tells you to your face "what more do you want me to do"

other than that treat them with respect guys and in return they will treat you well :)

[stse]

I'm up for hardware upgrade and renewal so I tried to call the Customer Relations line directly. I spoke to a super nice girl called Stephanie (try to remember their name, it helps I think).

I "told" her that I was given a corporate plan from Telus or Bell (take your pick) and she offered me the following:

200 weekday min
unlimited evenings - starting at 7pm - 8am
local F2F (no network calling)
call display
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

25 + 15 = $40 + tax/month (no SAF or 911)
500MB

16GB iPhone for $199

If I wanted F2R (Fido to Rogers - Network calling) it would be
42.50 + tax (but only 150MB of Data)

My old plan is
200 min
Unlimited Network Calling
Unlimited Evenings and weekends
CID
Unlimited Text message ( don't even us more than 100 per month)
$20 + SAF + FEE + tax ~ $31/mon

How does that look? Does the first one seem better? Think I can get anymore? Seems like an extra $10 upgrade to get the data.

PS: Not sure why $25 is for 200min, f2f, cid, vm and 2500 sms. Is that standard or a little overpriced too?

Here is a good analysis on the money side
Lets say I go for it with data plan for 3 years with 16GB iPhone3gs. That would be

~$45 x 36 months + 200 X 1.12 (tax) = $1840 over 3 years

without data
~$28 x 36 + 400 x 1.12(tax) = $1458 over 3 years

The question then is. Is data worth the extra $400?

[mbm]

Here is a good analysis on the money side
Lets say I go for it with data plan for 3 years with 16GB iPhone3gs. That would be

~$45 x 36 months + 200 X 1.12 (tax) = $1840 over 3 years

without data
~$28 x 36 + 400 x 1.12(tax) = $1458 over 3 years

The question then is. Is data worth the extra $400?

400 over a course of 3 years ? hellz ya its worth it...there will times in those 3 years where you wish you had data plan, for the time ur stuck at the airport, public transit, bored at a gathering where you dont know anyone, library, stuck somewhere and you need to look up something.

I think its worth it.

[sc00ter77]

How did you get a better plan? I thought Fido would only negotiate if there was 6 months left on your contract! I've tried many times but to no avail....well done you :razz:




I called in today to get a better plan.. I still have a little less than 2 years left on contract.

Ended up getting:

200 Daytime
UL Evenings/Weekends 7pm
F2F
2500 Text
CID/VM
6GB

55 no SAF/911 + tax.

Was hoping for 5pm evenings or F2R but couldn't get it. Maybe I'll try again later.

[Yeppi]

I've called retentions 2 times and always they offer me the $27.50 plan (200min, u/l e&w @ 5pm, cid, vm, 2500txt, 911/SAF). I need help cuz I would really like the $25 plan which is quite similar to the plan above but with unlimited incoming and/or unlimited f2f. Also, how did some ppl get the 10 monthly credit? I've been with fido for almost 4 years now. What exactly do I have to say to them to get this $25 deal that almost everyone is getting? Does it matter where you live? i live in vancouver, BC.

do you guys say that other companies offer a better deal?

[stse]

Here is a good analysis on the money side
Lets say I go for it with data plan for 3 years with 16GB iPhone3gs. That would be

~$45 x 36 months + 200 X 1.12 (tax) = $1840 over 3 years

without data
~$28 x 36 + 400 x 1.12(tax) = $1458 over 3 years

The question then is. Is data worth the extra $400?


how does data work if you are travelling around Canada? For example, I live in Vacnouver. If I use my 3G data plan in Toronto or Edmonton, does that charge roaming 3G/Data? Cause that would suck a whole lot. What counts as 3G roaming.

[CdnPokerFace]

Here is a good analysis on the money side
Lets say I go for it with data plan for 3 years with 16GB iPhone3gs. That would be

~$45 x 36 months + 200 X 1.12 (tax) = $1840 over 3 years

without data
~$28 x 36 + 400 x 1.12(tax) = $1458 over 3 years

The question then is. Is data worth the extra $400?

Yes!!! You probably waste more than that on stupidities in a year alone! Here we are talking $400 over 3 years for something useful.

I check e-mails on the train, check online the hours at my gym, when the next bus comes, movie times and reviews, weather, online banking, the RFD message boards!!!!!!! lol. It makes it so much easier to make plans and go places without having to run home and check online.

Once you have it, you cant live without it.

[T3NSION]

Tethering, streaming tv, VOIP, youtube, streaming radio, streaming stock quotes, etc love data! Wish we had more though, went over 6gb the other month =P

[stse]

I'm up for hardware upgrade and renewal so I tried to call the Customer Relations line directly. I spoke to a super nice girl called Stephanie (try to remember their name, it helps I think).

I "told" her that I was given a corporate plan from Telus or Bell (take your pick) and she offered me the following:

200 weekday min
unlimited evenings - starting at 7pm - 8am
local F2F (no network calling)
call display
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

25 + 15 = $40 + tax/month (no SAF or 911)
500MB

16GB iPhone for $199

If I wanted F2R (Fido to Rogers - Network calling) it would be
42.50 + tax (but only 150MB of Data)

My old plan is
200 min
Unlimited Network Calling
Unlimited Evenings and weekends
CID
Unlimited Text message ( don't even us more than 100 per month)
$20 + SAF + FEE + tax ~ $31/mon

How does that look? Does the first one seem better? Think I can get anymore? Seems like an extra $10 upgrade to get the data.

PS: Not sure why $25 is for 200min, f2f, cid, vm and 2500 sms. Is that standard or a little overpriced too?

Anyone else have an opinon on this?

[sciron06]

Anyone else have an opinon on this?

$40 one looks good

[CdnPokerFace]

Tethering, streaming tv, VOIP, youtube, streaming radio, streaming stock quotes, etc love data! Wish we had more though, went over 6gb the other month =P

Wow! More than 6GB. Impressive. I have yet to use more than 500MB in a month and I feel as though I use it quite a bit! lol.

[stse]

Dang it.
So my previous $40 plan which includes:


200 weekday min
unlimited evenings - starting at 7pm - 8am
local F2F (no network calling)
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

25 + 15 = $40 + tax/month (no SAF or 911)

This doesn't include CID. a $7 dollar option.

They would instead give me the folling option

200 weekday min
unlimited evenings - starting at 5pm
call display
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

27.5 + 15 = $42.5 + tax/month (no SAF or 911)

16GB iPhone for $199

So $2.50 more. Is that still worth it? I needed CID. Instead of F2F, I would get early evenings. Hmm. How does that sound?

[*bubbles*]

Hi everyone,

A family member and I are currently on a couples plan that ends this December, and I was wondering if we'd each have to get our own retention plan. Right now, we are being charged $30 for a plan, plus $15 for the second line (both lines share the minutes from the 'original' plan), and I'm wondering if we'd be able to get the $25 retention plan, then add $15 for a second line and share the minutes/features of the retention plan, or if we'd have to each get our own retention plan.

Thanks in advance!

[little_asian_angel]

I've called retentions 2 times and always they offer me the $27.50 plan (200min, u/l e&w @ 5pm, cid, vm, 2500txt, 911/SAF). I need help cuz I would really like the $25 plan which is quite similar to the plan above but with unlimited incoming and/or unlimited f2f. Also, how did some ppl get the 10 monthly credit? I've been with fido for almost 4 years now. What exactly do I have to say to them to get this $25 deal that almost everyone is getting? Does it matter where you live? i live in vancouver, BC.

do you guys say that other companies offer a better deal?

They gave you that option because they believe it fits your lifestyle more than the other one... besides, you can push for a $10 credit for unlimited incoming or fido to fido if you wanted it...

just so people are aware... according to retention reps at hofo, CID is no longer within the $25 retention plan.... so that's an additional $6 if you want CID. I'd say stick with the plan that was offered to you.

[CdnPokerFace]

Dang it.
So my previous $40 plan which includes:


200 weekday min
unlimited evenings - starting at 7pm - 8am
local F2F (no network calling)
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

25 + 15 = $40 + tax/month (no SAF or 911)

This doesn't include CID. a $7 dollar option.

They would instead give me the folling option

200 weekday min
unlimited evenings - starting at 5pm
call display
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

27.5 + 15 = $42.5 + tax/month (no SAF or 911)

16GB iPhone for $199

So $2.50 more. Is that still worth it? I needed CID. Instead of F2F, I would get early evenings. Hmm. How does that sound?

For an extra $2.50 you are adding the caller id and swapping F2F for early evenings. I believe you are taking a hit on data however?

Either way, you're getting what you wanted in the first place. I'd take that deal.

[nipples]

I went away to asia for a year and so when I called, they gave me a $600 credit instead of me canceling with them. I've been with them for 10+ years since highschool days so i got a pretty sweet deal.

Now, I got myself a Bold and wanted a new plan. My old grandfathered plan was 450 DT, eve/wknds/, caller id, vm, text for 45/month + 911. so since I was already paying the same price as a data/voice plan, why not switch.

So I called and the guy looked at my file and offered me:

450 DT minutes
unlimited eve/wknds from 5pm
caller id, vm, name id
2500 sms messages sent
unlimited email, bb messenger
1Gb BIS data

for a grand total of 52 taxes/saf/911/other ******** fees in and rebates in.

not too shabby.

[sttryffe]

When negotiating with a rep for a retention plan.....it seems like the idea is to have a plan from a competitor for FiDO to try to match. Does anyone have an example of a plan from another company (Telus, Bell) that they would use in trying to negotiate with FIDO? Thanks for your time!

[flexwong]

When negotiating with a rep for a retention plan.....it seems like the idea is to have a plan from a competitor for FiDO to try to match. Does anyone have an example of a plan from another company (Telus, Bell) that they would use in trying to negotiate with FIDO? Thanks for your time!

lol, just go on their sites, find a plan and go with it. just add in extra minutes, features and lower the price by a few bucks and tell fido it's a corporate plan that you're being offered.

[pateltushar76]

Hi ppl,

can anybody provide a phone no for fido retention dept?

Thanks in advance.

[Narci]

Hi ppl,

can anybody provide a phone no for fido retention dept?

Thanks in advance.

I don't think they have a direct line to retentions anymore..you have to go through a CSR and have them transfer you to them.

[stse]

If I got a 3G data plan with Fido. instead of using the iPhone. Can I use an unlocked HTC Magic on the Fido 3G network and still use the same data on my plan?

[4flava]

If I got a 3G data plan with Fido. instead of using the iPhone. Can I use an unlocked HTC Magic on the Fido 3G network and still use the same data on my plan?

sure you can.. it doesn't matter which phone with 3G.

[EmiLyxD]

Is 6GB data still being offered for iPhones?
Anyone know when it ends?

Nevermind, found answer on HoFo. Sept. 15.

Has anyone had any luck getting a credit, at least $5 with the $30 6GB data?

[DaSnipe]

I had to call Fido today as they still didn't give me my activation credit for my 2nd line I just added and figured I might as well try my luck with retentions (told the rep to transfer me to customer relations) to see if I can get anything added on.

Originally I had the standard 25$ retentions plan (no UL incoming) which is
200 DT + UL EW @ 7pm
Free F2F
Free CID/VM
2500 txt
NO SAF/911

Also had the 6gb / 30$ data plan for a total of 55$ a month

Called this great rep called Mark, and originally asking for UL incoming, easy, he gave it to me with no problems. Since he was great I asked for a data credit on my 6gb plan, and no problem 5$ off my data plan for the length of it. -Here's your answer Emily

Now I have for 50$
200 DT + UL EW @7pm
UL Incoming - 12$ credit
Free F2F
Free CID/VM
2500 txt
NO SAF/911
6gb / 30$ - 5$ credit

As well, I got my second line which is a regular "garden" 25$ plan with 6$ VM addon (had VM/CID for 1 month free, but wanted to keep this bill as low as possible). It was activated in July so I thought I was not eligible for retentions a 10$ credit for VM/CID, so that's a big score.

So now I go from
55$ + 31$ (and no CID) = 86$ + tax
to
50$ (with UL incoming) + 25$ (and CID) for 75$ + tax

Retentions rock!

[EmiLyxD]

Cool thanks, do you think it'd be difficult to get like $5 credit with 3 years voice & 6GB data? AND get an iPhone?

Well I'm in the last 6 months if that makes a difference.

[stse]

sure you can.. it doesn't matter which phone with 3G.

Yeah. I don't know. Am thinking about selling my iPhone 3Gs and getting an HTC Magic. What do you guys think? I wonder if you need to unlock the HTC magic in order to use it for fido though.

[DaSnipe]

Cool thanks, do you think it'd be difficult to get like $5 credit with 3 years voice & 6GB data? AND get an iPhone?

Well I'm in the last 6 months if that makes a difference.

I don't know if you can get a 5$ credit right off the bat, but can't hurt when you negotiate your retentions plan

[mbm]

For all those people signing up for the data plan, whats the deal with tethering from Jan1 2010?

http://www.iphoneincanada.ca/iphone-news/new-tethering-policy-for-rogers-and-fido/

with that report i'm guessing all the customers such as myself who sign up for 6GB plan are good to tether even after Dec 31?

[excel]

Yeah. I don't know. Am thinking about selling my iPhone 3Gs and getting an HTC Magic. What do you guys think? I wonder if you need to unlock the HTC magic in order to use it for fido though.

i think i read that the rogers HTC magic works on FIDO without unlocking

[gofer6]

Here's the plan I was offered today:
400 daytime minutes
unlimited evenings/weekends from 7 pm
unlimited incoming
unlimited F2F
2500 sms out
call display
voice messaging
no SAF or 911 fees
expanded network

$44.10 all in
and a 16GB iphone for $50

I had originally been paying $55+ per month for:
200 daytime minutes
1000 evenings/weekends minutes from 7 pm
unlimited incoming
no sms
call display
voice messaging

I'm pretty happy with that! :)

[stse]

Here's the plan I was offered today:
400 daytime minutes
unlimited evenings/weekends from 7 pm
unlimited incoming
unlimited F2F
2500 sms out
call display
voice messaging
no SAF or 911 fees
expanded network

$44.10 all in
and a 16GB iphone for $50

I had originally been paying $55+ per month for:
200 daytime minutes
1000 evenings/weekends minutes from 7 pm
unlimited incoming
no sms
call display
voice messaging

I'm pretty happy with that! :)


Wow good job. How did you get all that for 44.10 all in? And how did you manage to get iPhone for $50? I thought they didn't budge on the price for that phone.

Edit: Oh, didn't notice that you didn't add Data plan. But still, did you have a tone of fido dollars?

[The_dream2k]

I tried getting a descent plan for the inlaws who's contract end in Jan 10, I was told that they are not eligible for harware upgrade, and they only offered a:

300 min daytime,
night/weekends after 7,
2500 msg
no saf/911

tried a calling a couple of times, but no go. The rep basically said that I should cancel the plan in order to get an iphone and make a new plane later on, and yes, that was the retention dept.

I was also told that because of their current plan, they cannot get a hup.

anyone dealt with that

[canucks]

i think i read that the rogers HTC magic works on FIDO without unlocking

This is true. I have tried that.

[Task514]

I have heard the 3GS comes factory unlocked. It gets locked with the first sim you put in on activation. Therefore here, it is Fido or Rogers.

[stse]

This is true. I have tried that.

Hey canucks, are you currently using the HTC Magic? Is it good? Anyone else vouche or say good things about the HTC Magic over the iPhone?

[suen1989]

I just called in and got my SAF & 911 off.

200/ unlimited we/ e from 5pm $17.50
200 text $5
calldisplay $7
= $29.5 + tax
= 33.34

Can I ask for more? can I renegotiate even after they just gave me the SAF for free? I have been with them since Oct 06.

[watungga]

My wife, who has been with Fido since 2003, called and inquired about applying for a new account. They were unforgiving about giving the same retention credits to any new account because it would only start as "new" not with history. And I don't think it is the retention... should I call back?

[canucks]

Hey canucks, are you currently using the HTC Magic? Is it good? Anyone else vouche or say good things about the HTC Magic over the iPhone?

Yes, I am using the HTC Magic. I think it is not bad. I really like how it seemlessly integrated with gmail. However, I would say iPhone is better though from my experience with iPod Touch. My wife is getting her iPhone 3GS in Sept. So, I will get the chance to do a fair comparsion.

Also, there isn't a official facebook app for android yet. Though people are saying it should be out very soon. Also, unlikely iPhone, you cannot have Skype to Skype call on android.

[syntex101]

Called Fido again today, last time I called for my mom's account the very knowledgeable CSR told me I could get the phone 3GS 16GB for $299 without data + all my credits renewed until the durations of my contract.

But today called again with 2 different CSR's and they both tell me that my credits are not renewed with my contract. I wonder if there is a workaround for this. Going to call retentions to give it a go.

Anyone in similar situations?

[DaSnipe]

I just called in and got my SAF & 911 off.

200/ unlimited we/ e from 5pm $17.50
200 text $5
calldisplay $7
= $29.5 + tax
= 33.34

Can I ask for more? can I renegotiate even after they just gave me the SAF for free? I have been with them since Oct 06.

I think you can do better, you can at least get the retentions 10$ Value pack which is 2500 text, CID and VM for 10$ bringing your bill to 27.50 a month, call back and ask for it

[nexposure]

We have an ancient (by phone standards) LG (2004) and a Telus $25/200 minute plan (since 2006) and are looking to both replace the phone and the plan -- the latter doesn't match our use, as we're topping 200 about 60% of the time, averaging 260 in those months (mostly under 300) and using some long distance as well, about 30 minutes a month.

We're debating whether to get a smart phone since I have a blackberry through my work. What are the best plans I might pursue for both a regular and smart phone and corresponding plans??

Thanks for any and all suggestions.

[Task514]

We have an ancient (by phone standards) LG (2004) and a Telus $25/200 minute plan (since 2006) and are looking to both replace the phone and the plan -- the latter doesn't match our use, as we're topping 200 about 60% of the time, averaging 260 in those months (mostly under 300) and using some long distance as well, about 30 minutes a month.

We're debating whether to get a smart phone since I have a blackberry through my work. What are the best plans I might pursue for both a regular and smart phone and corresponding plans??

Thanks for any and all suggestions.

Since you're with Telus... none of this thread is good for you.
You would just be treated as new customer to fido.

This thread is for current fido clients.

[little_asian_angel]

We have an ancient (by phone standards) LG (2004) and a Telus $25/200 minute plan (since 2006) and are looking to both replace the phone and the plan -- the latter doesn't match our use, as we're topping 200 about 60% of the time, averaging 260 in those months (mostly under 300) and using some long distance as well, about 30 minutes a month.

We're debating whether to get a smart phone since I have a blackberry through my work. What are the best plans I might pursue for both a regular and smart phone and corresponding plans??

Thanks for any and all suggestions.

like task514 said... it's not applicable to you. Check out the fido website if you are interested in switching. I'd say the best out of all the plans so far is the new city fido plan they have (used to be full fido).

[gofer6]

Wow good job. How did you get all that for 44.10 all in? And how did you manage to get iPhone for $50? I thought they didn't budge on the price for that phone.

Edit: Oh, didn't notice that you didn't add Data plan. But still, did you have a tone of fido dollars?

I actually only had about $50 Fido dollars so that will cover the iPhone :)
but I thought the plan, even without data, was a smokin' deal!

I didn't go for a data plan b/c the guy told me that with the WiFi I can access any networks that I am currently on for free. And Starbucks/Second Cup offer 2 hours free per day, library is free, and there are many hotspots that are also free. I will not be using it for GPS or "googling" whilst driving so I figured I would try without the data plan for now. If I find that I really do need one then I can always add it at a later date.

[amazin_chino]

Hi there,

I have a pretty wicked retention plan as of this moment receiving $20 in credits. Is it possible to duplicate a plan under the same name?


Thanks.

[DaSnipe]

Not likely unless you already have a second line from before November. I was able to get some credits on a new "garden" plan but only for options like Value Packs or etc.

[izeric]

Called Fido again today, last time I called for my mom's account the very knowledgeable CSR told me I could get the phone 3GS 16GB for $299 without data + all my credits renewed until the durations of my contract.

But today called again with 2 different CSR's and they both tell me that my credits are not renewed with my contract. I wonder if there is a workaround for this. Going to call retentions to give it a go.

Anyone in similar situations?

If you find out, please let me know. It totally sucks how they enforce a data plan. That would basically work to the same cost if you got the data plan then paid early cancellation fee ($200). ie, for the 8gb 3gs which would cost $399 with just voice, or $199 + $200 data cancellation. So see if you can discover a work around.

[DarkAbyss]

Quick question. I think I read this somewhere, but I got charged 800 - 300 = $500 for the IPhone. After I think 2 months if I don't cancel my 6GB data plan I will get another $200 credit? Can someone just confirm this? Or have you guys just gotten charged $300 for the IPhone 32GB on your bill?

[dP21]

Quick question. I think I read this somewhere, but I got charged 800 - 300 = $500 for the IPhone. After I think 2 months if I don't cancel my 6GB data plan I will get another $200 credit? Can someone just confirm this? Or have you guys just gotten charged $300 for the IPhone 32GB on your bill?

Interestingly I got the invoice saying I had to pay $500, but my CCard was only charged $300. Bear in mind this is my first invoice (so 2 months didn't elapse). I'm not sure why the change, but when I logged into my Fido account it said I was only due the $300 now. We'll see when I get my next statement what it says about it.

[watungga]

Here's my Fido recipe I got today:

1. Went to Best Buy Mobile as new customer.
2. Got 2 new Fido accounts with phone and plan (as what stated in the brochure).
3. No Acivation fees!

cool eh?!

[sttryffe]

We have an ancient (by phone standards) LG (2004) and a Telus $25/200 minute plan (since 2006) and are looking to both replace the phone and the plan -- the latter doesn't match our use, as we're topping 200 about 60% of the time, averaging 260 in those months (mostly under 300) and using some long distance as well, about 30 minutes a month.

We're debating whether to get a smart phone since I have a blackberry through my work. What are the best plans I might pursue for both a regular and smart phone and corresponding plans??

Thanks for any and all suggestions.


Hey....why don't you check out the "Telus Retention" thread on this site! I think you should be able to get a pretty good deal there! And what you can also do while you're on this thread is to find a plan that you like..and ask Telus retentions to match or better it! Just tell Telus that you would like to stay with them.....but Fido has a great corporate plan....and they should offer to match or better it!

Good luck!!!!!

[goJays]

when will there be discounted data? my bill is less than 20$ after tax, i dont want to pay for data thats more than my bill already

[can't get 'nough dealz]

Ok guys this is what you have to understand about the whole data requirement

yes, we all understand that some of you guys don't want data for whatever reason you may have but you need to understand that the iPhone is one of the most heavily subsidized handsets there is in the whole Rogers lineup. Therefore, to recoup the costs, Rogers asks that you get a data plan.

If you don't want a data plan, feel free to pay extra for the phone.

Also, one thing u guys should realize that the 30 for 6 gigs is qn impressive offer. In fact, in AT&T, they only have one data plan and that's 30 for 5 gigs (no tethering)

[identityh]

Hi everyone,

I need some encouragement here...

I was with fido prepaid for 4 years. And I currently have a contract from Jan/08 that gives me

-200 anytime minutes
-Caller display and voicemail

Altogether these 2 features alone cost me around $42 dollars tax, SAF and 911 included.

That really really sucks, right? I totally have what it takes to bargain with the customer service reps, right?

(My last bill shot up to an incredulous $75 dollars just for receiving 21 minutes of long distance from another province, this is my tipping point. >< I just need the courage to push for it, right?)

[mudd_stuffin]

Hi everyone,

I need some encouragement here...

I was with fido prepaid for 4 years. And I currently have a contract from Jan/08 that gives me

-200 anytime minutes
-Caller display and voicemail

Altogether these 2 features alone cost me around $42 dollars tax, SAF and 911 included.

That really really sucks, right? I totally have what it takes to bargain with the customer service reps, right?

(My last bill shot up to an incredulous $75 dollars just for receiving 21 minutes of long distance from another province, this is my tipping point. >< I just need the courage to push for it, right?)

When is your contract up? I don't believe they need to offer you a retention package until you are month-to-month.

[sttryffe]

when will there be discounted data? my bill is less than 20$ after tax, i dont want to pay for data thats more than my bill already


I'm curious....what's the breakdown of the plan that you have...if you don't mind sharing.

[Inno]

Hi everyone,

I need some encouragement here...

I was with fido prepaid for 4 years. And I currently have a contract from Jan/08 that gives me

-200 anytime minutes
-Caller display and voicemail

Altogether these 2 features alone cost me around $42 dollars tax, SAF and 911 included.

That really really sucks, right? I totally have what it takes to bargain with the customer service reps, right?

(My last bill shot up to an incredulous $75 dollars just for receiving 21 minutes of long distance from another province, this is my tipping point. >< I just need the courage to push for it, right?)

I don't believe you pay for LD coming in from another province, as long as you are in your own local calling area. If you were outside your area then you were roaming but still no way it would be $75 for 21 minutes, unless you were roaming in the US or overseas.

[sttryffe]

Right now I'm on month to month (contract ended last June...been month to month for a little over a year)....would this make a difference in how I should go about negotiating a good retention deal? Thanks for your time people!

[spygurl13]

I just got off the phone with Fido. First time calling to change my plan. I don't think I even got through to retentions. My plan is expiring Sept 15 and I just asked what they would give me. My rep was super sweet. She offered me:
200 mins
unlimited E/W @ 7PM
unlimited F2F
unlimited incoming
CID/VM/ 2500 text
no SAF/911

for $25/month + tax on a 2 yr contract.
I'm happy with it since it covers my needs. My old plan was almost the same except I was paying $47/month after tax

[SizzleChest]

I just got off the phone with Fido. First time calling to change my plan. I don't think I even got through to retentions. My plan is expiring Sept 15 and I just asked what they would give me. My rep was super sweet. She offered me:
200 mins
unlimited E/W @ 7PM
unlimited F2F
unlimited incoming
CID/VM/ 2500 text
no SAF/911

for $25/month + tax on a 2 yr contract.
I'm happy with it since it covers my needs. My old plan was almost the same except I was paying $47/month after taxdid you happen to get a package code or something i could use to refer to that plan?

[captawesom3]

did you happen to get a package code or something i could use to refer to that plan?

thats really just the regular retention plan tthat they give to everyone, the one thing that is added on is the incoming, that you can probably just ask for.

[SizzleChest]

thats really just the regular retention plan tthat they give to everyone, the one thing that is added on is the incoming, that you can probably just ask for.

i never got offered a plan that good and i've been with fido since '01

the best plan they offered me was:

200 daytime
e/w @ 5pm
voice mail & caller ID
35 minutes long distance Canada & US
no included text messages
access to the extended rogers network (i think all plans might include this)

$36.xx all in with a 2 year agreement

[captawesom3]

i never got offered a plan that good and i've been with fido since '01

the best plan they offered me was:

200 daytime
e/w @ 5pm
voice mail & caller ID
35 minutes long distance Canada & US
no included text messages
access to the extended rogers network (i think all plans might include this)

$36.xx all in with a 2 year agreement

Oh, This plan was offered to my sister and my dad about 2 months back. and If you read back a few pages a lot of people have been getting the plan.

[stse]

Finally signed the following deal. Nothing spectacular


200 weekday min
unlimited evenings - starting at 5pm
call display
voice mail
2500 sms
500 MB for $15 (gave me $10 credit)

27.5 + 15 = $42.5 + tax/month (no SAF or 911)

16GB iPhone for $199

[CdnPokerFace]

i never got offered a plan that good and i've been with fido since '01

the best plan they offered me was:

200 daytime
e/w @ 5pm
voice mail & caller ID
35 minutes long distance Canada & US
no included text messages
access to the extended rogers network (i think all plans might include this)

$36.xx all in with a 2 year agreement

When I call, I try not to wait for them to offer me something. Once the rep makes u an offer they tend to stick to it... What I do is get on the phone and try not waste their time. They talk to customers all day. They know when people are fishing for deals.

Just be straight with them. Tell the rep exactly what it is you want. Read them the details of the plans people post here. Tell them these are the plans of your friends, DON'T mention you saw it online!!

When they realize that you know what you are talking about in terms of retention plans, they'll work you. Just don't be a$$ and don't play the rep for a fool.

[identityh]

When is your contract up? I don't believe they need to offer you a retention package until you are month-to-month.
It's up in Jan 2010. I am unsure as to the latter as you, but some posters in this thread seemed to have been able to bargain down their fees without their contract expiring very soon.

I don't believe you pay for LD coming in from another province, as long as you are in your own local calling area. If you were outside your area then you were roaming but still no way it would be $75 for 21 minutes, unless you were roaming in the US or overseas. My phone number is from Ontario, and now I am in Manitoba. If I receive calls -any calls, local or long distance I get roaming charges. My base fees without the long distance charge would be 42 dollars. 75-42 = 33. It seems more like $33/21 minutes.

I may have not analyzed my bill comprehensively enough, but the jump to 75 from 42 is still tremendous, given that while in this other province, I rarely use this phone anymore. The LD usage is the only thing that jumps out at me. But I digress.

[DaSnipe]

It's up in Jan 2010. I am unsure as to the latter as you, but some posters in this thread seemed to have been able to bargain down their fees without their contract expiring very soon.

My phone number is from Ontario, and now I am in Manitoba. If I receive calls -any calls, local or long distance I get roaming charges. My base fees without the long distance charge would be 42 dollars. 75-42 = 33. It seems more like $33/21 minutes.

I may have not analyzed my bill comprehensively enough, but the jump to 75 from 42 is still tremendous, given that while in this other province, I rarely use this phone anymore. The LD usage is the only thing that jumps out at me. But I digress.

I think you can get a retentions plan, I don't know if you can still get the 25$ one with 200 DT, UL E&W @7pm, 2500 txt, VM/CID without any SAF/911 fees and free local F2F but you should be able to get the 17.50$ plan and get the 10$ retentions add-on

17.50$ old EPP plan
200 DT
UL E&W @ 5pm
No SAF/911 fees

10$
VM/CID
2500 txt

Give it a shot, keep arguing and threatening to quit. I usually quote an offer here and tell them my roomate/best friend is getting bla bla bla or Rogers is offering me bla lba on company plan. Good luck, be police but keep trying to get what you want.

[Martinga]

I think you can get a retentions plan, I don't know if you can still get the 25$ one with 200 DT, UL E&W @7pm, 2500 txt, VM/CID without any SAF/911 fees and free local F2F but you should be able to get the 17.50$ plan and get the 10$ retentions add-on

17.50$ old EPP plan
200 DT
UL E&W @ 5pm
No SAF/911 fees

10$
VM/CID
2500 txt

Give it a shot, keep arguing and threatening to quit. I usually quote an offer here and tell them my roomate/best friend is getting bla bla bla or Rogers is offering me bla lba on company plan. Good luck, be police but keep trying to get what you want.

Watch your words. when you call and say " i wanna cancel" you just agreed to cancelling your account. Even if you talk to retentions, you might get a rep who might be "ok, your account has been cancelled, anything else i can help you with?" and you might lose your number, etc

[sttryffe]

Watch your words. when you call and say " i wanna cancel" you just agreed to cancelling your account. Even if you talk to retentions, you might get a rep who might be "ok, your account has been cancelled, anything else i can help you with?" and you might lose your number, etc

If you do cancel your account...I believe they don't do it for 30 days (someone please correct me if I'm wrong)...therefore you'll still have your number and use of your phone for a month....so you can always call back and hopefully get a different rep in that time....or they might call you back...which opens up the negotiation process again.

[Jbean]

Hi guys,

My current plan with Fido is expiring in a few weeks and I've been with them for four years. What I have right now is:

150 dt
unl e/we @ 7
unl incoming
CID
911/SAF
monthly credit of $17

= ~$22 + tax

I've tried calling three times and the first two times, I was offered:

200 dt
1000 e/we @ 7
unl incoming
CID

= $25 + tax

...which really isn't better than my current plan and I'll need to pay a buck or two extra per month. The third representative I spoke with (this time, I called the customer relations line directly instead of transferring through 611) said that I couldn't even keep my current plan with the $17 credit. If I wanted to keep my current plan, even if I signed a contract, I would have to pay $34 + tax. They kept telling me that their available plans had changed and whatnot even though I told them what "my friend" (aka people on this site ;)) got recently.

I saw that some members here got a $50 credit when they didn't take the phone that came with a 2-yr contract, but when I asked the second representative, he said that this deal is already over.

Should I keep calling re: new phone plan? Or just suck it up and take the $25 + tax plan? (which, I admit, bugs me, because it's slightly worse than the one I currently have) How can I convince them to at least let me keep my current $22 + tax plan?

[CdnPokerFace]

If you do cancel your account...I believe they don't do it for 30 days (someone please correct me if I'm wrong)...therefore you'll still have your number and use of your phone for a month....so you can always call back and hopefully get a different rep in that time....or they might call you back...which opens up the negotiation process again.

I'm pretty sure you're right. Your phone bill is always a month ahead. What you pay isn't for what you've just used, it's for the month ahead. In that sense you must give 30 days notice to cancel.

[identityh]

I think you can get a retentions plan, I don't know if you can still get the 25$ one with 200 DT, UL E&W @7pm, 2500 txt, VM/CID without any SAF/911 fees and free local F2F but you should be able to get the 17.50$ plan and get the 10$ retentions add-on

17.50$ old EPP plan
200 DT
UL E&W @ 5pm
No SAF/911 fees

10$
VM/CID
2500 txt

Give it a shot, keep arguing and threatening to quit. I usually quote an offer here and tell them my roomate/best friend is getting bla bla bla or Rogers is offering me bla lba on company plan. Good luck, be police but keep trying to get what you want.
Thanks for your encouragement. : ) I'm going to push myself to try it out soon. I know I am not good at haggling but I am going to do my best to be sticky and persistent this time.

Watch your words. when you call and say " i wanna cancel" you just agreed to cancelling your account. Even if you talk to retentions, you might get a rep who might be "ok, your account has been cancelled, anything else i can help you with?" and you might lose your number, etcThanks for the heads up.

If you do cancel your account...I believe they don't do it for 30 days (someone please correct me if I'm wrong)...therefore you'll still have your number and use of your phone for a month....so you can always call back and hopefully get a different rep in that time....or they might call you back...which opens up the negotiation process again.and thanks for your information.

[Task514]

I just got off the phone with Fido. First time calling to change my plan. I don't think I even got through to retentions. My plan is expiring Sept 15 and I just asked what they would give me. My rep was super sweet. She offered me:
200 mins
unlimited E/W @ 7PM
unlimited F2F
unlimited incoming
CID/VM/ 2500 text
no SAF/911

for $25/month + tax on a 2 yr contract.
I'm happy with it since it covers my needs. My old plan was almost the same except I was paying $47/month after tax


Lucky you, I called like 8 times to finally get this deal (/w callid; vm). Then they try to change it, while I was about to accept it and get the iphone at a apple retail store.

[little_miss_sunshine]

I've called customer relation line directly 2 days ago. Here is what i got.

200 DT
UL E&W @ 5pm
No SAF/911 fees
VM/CID
2500 txt

All for $27.50 + tax =~ $31

on a 2 yr contract with LG neon phone and 2 months of unlimited free local call. If i don't take the phone they will give me $100 credit.

Is it good? I have been with them on monthly plan over the last 4 years. I don't really like signing a contract. Is it possible to get these plan without contract?

Thanks.

[buyer1time]

Have been with Fido for 4 years

Old Plan
100 Day Time
Unlimited Evening and Weekends @ 7 P.M.
Unlimited Incoming
- 30 $
Caller ID, Voice Mail
- 10$
SAF/911
- 7$
Total 47$ (minus 10$ credit) = 37$ + Taxes

New Plan (called 611 once, told they couldn't do much but asked me to call retentions)

Retentions just offered me my existing plan with the addition of 100 day time minutes for 35$ + taxes

Had to tell them about the Bell Corporate Plan that I was offered from my company and finally got the below on a 2 year term

200 Day Time
Unlimited Evening and Weekends @ 5 P.M.
Unlimited Incoming
Caller ID, Voice Mail + 2500 txt
SAF/911
Total 27.50 $ plus Taxes for a 2 year contract

Asked them to give me the 500 MB data plan for 15$ (with 10$ credit), and a iphone for 199$, they refused and said they could only give me the 500 MB data plan for 25$ .

[Theoneandonly]

FYI,

Anyone should be able to get this plan if they mention something about EPP.

200 Day Time
Unlimited Evening and Weekends @ 5 P.M.
Unlimited Incoming
Caller ID, Voice Mail + 2500 txt
SAF/911
=$17.5 +10 (cid, vm, txt) - $5 discount = $22.50 plus tax

Flexwong reported he got this deal which is even better but dont know how he got it.

$17.50EPP
200 weekday
UL E+W @ 5PM
$10 Value Pack (2500 txt, CID, VM)
$10 monthly credit
NO SAF, 911
Tax
= ~$19/month

[flexwong]

FYI,

Anyone should be able to get this plan if they mention something about EPP.

200 Day Time
Unlimited Evening and Weekends @ 5 P.M.
Unlimited Incoming
Caller ID, Voice Mail + 2500 txt
SAF/911
=$17.5 +10 (cid, vm, txt) - $5 discount = $22.50 plus tax

Flexwong reported he got this deal which is even better but dont know how he got it.

$17.50EPP
200 weekday
UL E+W @ 5PM
$10 Value Pack (2500 txt, CID, VM)
$10 monthly credit
NO SAF, 911
Tax
= ~$19/month

the $10 monthly credit is an extension of the credit that i've had on my account all along. they didn't charge me SAF/911 b/c i told them that as long as they were willing to remove SAF/911 i would sign on for another 2 years. also helps that i told them telus had a similar offer for me at the time, and that my contract was expiring in about 20 days.

[stse]

Have been with Fido for 4 years

Old Plan
100 Day Time
Unlimited Evening and Weekends @ 7 P.M.
Unlimited Incoming
- 30 $
Caller ID, Voice Mail
- 10$
SAF/911
- 7$
Total 47$ (minus 10$ credit) = 37$ + Taxes

New Plan (called 611 once, told they couldn't do much but asked me to call retentions)

Retentions just offered me my existing plan with the addition of 100 day time minutes for 35$ + taxes

Had to tell them about the Bell Corporate Plan that I was offered from my company and finally got the below on a 2 year term

200 Day Time
Unlimited Evening and Weekends @ 5 P.M.
Unlimited Incoming
Caller ID, Voice Mail + 2500 txt
SAF/911
Total 27.50 $ plus Taxes for a 2 year contract

Asked them to give me the 500 MB data plan for 15$ (with 10$ credit), and a iphone for 199$, they refused and said they could only give me the 500 MB data plan for 25$ .

Yeah I got what you were asking for actually. It is a hit or miss sometimes.I was surprised that they even gave me a $10 credit for data. Did you sign yet? It will be hard to ask for it now that you have pretty much the standart retention plan.
But still worth the try.

[spygurl13]

Lucky you, I called like 8 times to finally get this deal (/w callid; vm). Then they try to change it, while I was about to accept it and get the iphone at a apple retail store.

The rep told me that she was doing it for me since I've had perfect payment history for the past year or so and I haven't called 611 in about a year. I've been with them 4 years & my contract was also supposed to expire Sept 15 this year as well.

[kevinlee2]

My contract is expiring soon... in 3 months...
I currently have:
200 day time min, billing by seconds
UNLIMITED Incoming Phone calls
UNLIMITED Weekends and Evening starting @ 5pm
UNLIMITED Fido to Fido
2500 Text Messages, Caller ID, Who Called, Enhanced VM, Extended Network
NO SAF or 911
$25 + tax = $28.25/month consistent

Now I want to get an iphone... I guess I can't make the plan better than it already is... or can i??? also i don't need data...
so should I just call to extend my contract for 3 years and get refreshed 16gb iphone for $99??? or can i get something better?

[excel]

I renewed my contract in February of 2008 for 2 years and got a free phone. I logged into my fido account for the first time today and it says my contract expires in 2011!

Weren't all their contracts up to 2 years only? I have another line as a new sign up in 2007 and it expired just last month for a total of 2 years. Any chance they messed up or I'm out of luck till 2011 to get any deals? :twisted:

[jimmy025]

FYI,

Anyone should be able to get this plan if they mention something about EPP.

200 Day Time
Unlimited Evening and Weekends @ 5 P.M.
Unlimited Incoming
Caller ID, Voice Mail + 2500 txt
SAF/911
=$17.5 +10 (cid, vm, txt) - $5 discount = $22.50 plus tax

Flexwong reported he got this deal which is even better but dont know how he got it.

$17.50EPP
200 weekday
UL E+W @ 5PM
$10 Value Pack (2500 txt, CID, VM)
$10 monthly credit
NO SAF, 911
Tax
= ~$19/month

i tried to get the epp plan but was told they didnt have it anymore because it was expired.

[TorontoEh]

EPP is still being offered, the only condition was I had to sign a 2 year min agreement which I didn't want to since I'm on their monthly plan.

[4flava]

I renewed my contract in February of 2008 for 2 years and got a free phone. I logged into my fido account for the first time today and it says my contract expires in 2011!

Weren't all their contracts up to 2 years only? I have another line as a new sign up in 2007 and it expired just last month for a total of 2 years. Any chance they messed up or I'm out of luck till 2011 to get any deals? :twisted:

you should call them.. they actually make a mistake on mines too when I freaked out and saw 2015 online..lol

[goJays]

anybody have the 17.50$ epp plan with data discounted? i don't want to pay 17.50 + 25$ data a month, but with a 10$ data credit, maybe..

[DaSnipe]

My contract is expiring soon... in 3 months...
I currently have:
200 day time min, billing by seconds
UNLIMITED Incoming Phone calls
UNLIMITED Weekends and Evening starting @ 5pm
UNLIMITED Fido to Fido
2500 Text Messages, Caller ID, Who Called, Enhanced VM, Extended Network
NO SAF or 911
$25 + tax = $28.25/month consistent

Now I want to get an iphone... I guess I can't make the plan better than it already is... or can i??? also i don't need data...
so should I just call to extend my contract for 3 years and get refreshed 16gb iphone for $99??? or can i get something better?

That's not bad because you have 5pm Evenings, UL Incoming and UL F2F, so you have a slightly better than average 25$ retentions plan. I'd say keep/renew that plan, get the 6gb for 30$ and push for 5$ credit or get the 500mb for 25$ and push for the 10$ credit

[Theoneandonly]

i tried to get the epp plan but was told they didnt have it anymore because it was expired.

Yeah they will say something like that but they will/should offer you something similar to the EPP.

[CaptainCanuck16]

Called FIDO a few weeks ago.
Received a Refreshed iPhone and did not have to change my plan or add a data package.
Looked at my invoice and noticed I was charged full price for the iPhone.
Called FIDO and they said "there was no way they offered me that deal" so I waited for Manager call back.
Received the call and was told to either pay the full price or return the iPhone.
Can they do that?!?!?!??!?!?!?!??!

[mudd_stuffin]

FYI,

Anyone should be able to get this plan if they mention something about EPP.

200 Day Time
Unlimited Evening and Weekends @ 5 P.M.
Unlimited Incoming
Caller ID, Voice Mail + 2500 txt
SAF/911
=$17.5 +10 (cid, vm, txt) - $5 discount = $22.50 plus tax

Flexwong reported he got this deal which is even better but dont know how he got it.

$17.50EPP
200 weekday
UL E+W @ 5PM
$10 Value Pack (2500 txt, CID, VM)
$10 monthly credit
NO SAF, 911
Tax
= ~$19/month

Thanks for outlining this.

When I called today, I was offered $17.50 EPP (which I am on already), 200 wd, UL E+W @5pm, and either CID or no SAF.

Has anyone been more successful like Flexwong to get both CID and no SAF?

[dbomb]

Is there a retention number you can call or do you have to call the CSR and tell them you want to cancel?

Also, if you have one of Fido's new plans without SAF, can you still negotiate a retention plan? (He has been with Fido for 4 years)

Thanks!

[little_asian_angel]

I renewed my contract in February of 2008 for 2 years and got a free phone. I logged into my fido account for the first time today and it says my contract expires in 2011!

Weren't all their contracts up to 2 years only? I have another line as a new sign up in 2007 and it expired just last month for a total of 2 years. Any chance they messed up or I'm out of luck till 2011 to get any deals? :twisted:

is it cuz when you renewed your contract in Feb 08 you still had a year left in your agreement? if it is.. then there's your answer. They don't renew your agreement then you start as of that date, they tack the new contract on the last day of your agreement.

[mudd_stuffin]

Is there a retention number you can call or do you have to call the CSR and tell them you want to cancel?

Also, if you have one of Fido's new plans without SAF, can you still negotiate a retention plan? (He has been with Fido for 4 years)

Thanks!

Read the first post, newbie. :D

[henrycao8]

After receiving my $250 bill, I called Fido to change my plan.

Old plan: $75
400 Min
Unlimited F2F/Incoming/E/W (starting from 7)
CD/VM/2500 Text Messages
6GB Data

New plan: $80
700 Min
Unlimited R2R/F2F/Incoming/E/W (starting from 7)
CD/VM/2500 Text Messages
6GB Data

[DaSnipe]

Nice job Henry, can you post your individual item prices and/or credits for those looking to negotiate along the same lines (I'm happy with mine at 50$ but I only have 200 DT minutes)

[wave_s13]

What does EPP stands for?

Just so I know when I call fido!!

[jimmy025]

my plan is
$17.50
200 minutes
evening @ 6
unlimited weekend
free caller id
free 2500 txt msgs

17.50+tax = $19.78
no saf & 911

[kevinlee2]

That's not bad because you have 5pm Evenings, UL Incoming and UL F2F, so you have a slightly better than average 25$ retentions plan. I'd say keep/renew that plan, get the 6gb for 30$ and push for 5$ credit or get the 500mb for 25$ and push for the 10$ credit

I guess i can't push for any more credit than I already have... unless i add something in huh... well i don't want to be greedy... i'm really satisfied with my plan... and data... is still costing too much... haha;; so i guess i'll extend my plan for another 3 years w/ refreshed 16GB iphone if i can get it... i was reading the fourm and saw some ppl saying you can't get any iphone anymore without data plan... i hope this is not true... :(

[Seveneighty]

I believe its true, a bunch of ppl ordered the 16gb refreshed (the only one on which no-data-plan was available), but its "backordered" indefinitely.. and they're no longer offering it on the website.

[flexwong]

Called FIDO a few weeks ago.
Received a Refreshed iPhone and did not have to change my plan or add a data package.
Looked at my invoice and noticed I was charged full price for the iPhone.
Called FIDO and they said "there was no way they offered me that deal" so I waited for Manager call back.
Received the call and was told to either pay the full price or return the iPhone.
Can they do that?!?!?!??!?!?!?!??!

of course they can, fido and rogers have been known to audit their billing accounts and remove credits etc when they feel they were given incorrectly. your rep screwed up. i know it's not fair to you but your only other option is to keep calling fido and talking to people who are higher up.

[riverdiscount]

i tried to get the epp plan but was told they didnt have it anymore because it was expired.


call in again. every time you call in, you get a different person, and they might possibly have other deals. i called in today and that deal was offered to me, but without the extra $5 discount. so the total would be $27.50+GOVERNMENT TAXINGSSS, because the government must make money off you whenever you use money.

[mike1989]

This may be a stupid question but would I be eligible for a retention plan if I am already on a 3 year plan? I'm only 4 months into the plan. Is there anyway I can negotiate a better plan such as added on features for less? Thanks in advance!

[DaSnipe]

This may be a stupid question but would I be eligible for a retention plan if I am already on a 3 year plan? I'm only 4 months into the plan. Is there anyway I can negotiate a better plan such as added on features for less? Thanks in advance!

Depends on what kind of plan you have, if you have one of the "new" fido plans, then no way, but an old plan (before Nov 08) then you have some leeway with retentions

[kevinlee2]

I believe its true, a bunch of ppl ordered the 16gb refreshed (the only one on which no-data-plan was available), but its "backordered" indefinitely.. and they're no longer offering it on the website.

CRAP... in that case... i'll wait until 16GB refreshed iphone is available again... *SIGHH* ppl return your 16GB IPHONE!!! your warranty is expiring!!! >_<;;
doesn't apple store carry enough 16GB refreshed iphones? last time i walked in to the store because there was little crack on the iphone they gave my frd refreshed iphone on spot... anyone know if i can pay fido and pick it up from the apple store? thanks for the respond in advanceeeeeee.... :-0

[beripari]

Do the iPhones have bluetooth capability?

[islandboy_007]

Hey guys got offered a new plan, what u think?

OLD:

100 Daytime
Evening @7p.m.
Unlimited Weekends/F2F/F2R/Incoming
$11 Value Pack Call id/Who called/150 Text/VM
$ 6.95 SAF
$ 0.50 911
- $5.00 credit
=$48.66 (after tax)


NEW:
200 Daytime
Evening @ 5
Unlimited Weekends/F2F/F2R/Incoming
Call Id/VM/2500 Text included
$ 6.95 SAF
$ 0.50 911
-$5.00 credit
=$47.61 (after tax)

Now, i know this isnt a huge diff, but my contract expires in June 2010 and i dont have to extend my contract if i take it.

[jimmy025]

Hey guys got offered a new plan, what u think?

OLD:

100 Daytime
Evening @7p.m.
Unlimited Weekends/F2F/F2R/Incoming
$11 Value Pack Call id/Who called/150 Text/VM
$ 6.95 SAF
$ 0.50 911
- $5.00 credit
=$48.66 (after tax)


NEW:
200 Daytime
Evening @ 5
Unlimited Weekends/F2F/F2R/Incoming
Call Id/VM/2500 Text included
$ 6.95 SAF
$ 0.50 911
-$5.00 credit
=$47.61 (after tax)

Now, i know this isnt a huge diff, but my contract expires in June 2010 and i dont have to extend my contract if i take it.

well if you dont have to extend your contract, might as well just take it lol but i recommend you to try to get credit for your value pack.

[islandboy_007]

Yeah... but looking at the other post im getting the same plan as other people (minus the F2R) who are paying $27. Gonna try calling again

[islandboy_007]

So i called back and they just offered another $5 credit , i took it for now since my contract expires in June.

200 Daytime
Evening @ 5
Unlimited Weekends/F2F/F2R/Incoming
Call Id/VM/2500 Text included

37.50+tax=$42.00

[izawa]

Hi!!
I need some advice!!

So my plan right now:

200 Daytime
Unlimited after 5
Unlimited Weekends
Value Pack (Txt, CID, VM) 11$
$ 6.95 SAF
$ 0.50 911
-$2.63 bundle 15% discount
=$38.50 (after tax)

I'm on a 3 year contracted, and it's only been a year.
Is it even worth it calling in?? & advice on negotiating?
(I'm thinking about possibly getting some data)

[dagos777]

Hello,

Looking for advice..

About 3 months ago... I wanted to Cancel and this is what they offered me, and accpeted, and its been my plan ever since

EPP plan : 17.50$
- 200 DT minutes
- Nights weekends free as of 5pm
- Fido/Fido/Rogers
- No SAF fee

Value Pack: 18$
- Called Id/Enhanced Caller Id
- Enhanced Voice Messaging
- Who Called
- 2500 Txt Messages
- 12mb Of data


Total of 40.08$ with taxes


Would it be possible to squeeze in Unlimited incoming or maybe pay a lil bit less then this.. What Im asking is.. Is there potential to make this a better plan.. I dont really need data.. but it be nice to have.. But perfer unlimited incoming.. Any suggestions would help... Thanks in advance guys

Cheers

[CdnPokerFace]

Do the iPhones have bluetooth capability?

Yes.

[DaSnipe]

Hi!!
I need some advice!!

So my plan right now:

200 Daytime
Unlimited after 5
Unlimited Weekends
Value Pack (Txt, CID, VM) 11$
$ 6.95 SAF
$ 0.50 911
-$2.63 bundle 15% discount
=$38.50 (after tax)

I'm on a 3 year contracted, and it's only been a year.
Is it even worth it calling in?? & advice on negotiating?
(I'm thinking about possibly getting some data)

Call in, tell them you want the retentions 10$ Value pack (2500txt, VM, CID) and then get your SAF/911 waived. Most people get what you get for 27.50 and if they're lucky they get it for 22.50 or 17.50 depending on if they get the value part credited. I think you're paying a little too much based on the people in this thread before you. I was/am on a 3yr contract, just tell them you could go to Rogers and get a better Corporate plan if they ask you why you want to cancel and that your friend/roomate has the above offer and you want it matched.

[DaSnipe]

Hello,

Looking for advice..

About 3 months ago... I wanted to Cancel and this is what they offered me, and accpeted, and its been my plan ever since

EPP plan : 17.50$
- 200 DT minutes
- Nights weekends free as of 5pm
- Fido/Fido/Rogers
- No SAF fee

Value Pack: 18$
- Called Id/Enhanced Caller Id
- Enhanced Voice Messaging
- Who Called
- 2500 Txt Messages
- 12mb Of data


Total of 40.08$ with taxes


Would it be possible to squeeze in Unlimited incoming or maybe pay a lil bit less then this.. What Im asking is.. Is there potential to make this a better plan.. I dont really need data.. but it be nice to have.. But perfer unlimited incoming.. Any suggestions would help... Thanks in advance guys

Cheers

You can get the 10$ retentions value pack (2500txt, VM/CID, No data) and them ask for a 5$/10$ credit on it afterwards (some people get it). You have free F2F/F2R so you might not get Unlimited Incoming but if you're lucky and get the right rep you might

[Truemana]

I need some advice. My two year contract just ended and I was offered this today and I'm on the fence about accepting a 2 year contract. I have 68 Fido dollars. I've been with Fido for 3 1/2 years over two contracts.

- 200 daytime min
- UL eve/weekends/incoming/Fido2Fido
- CID/Voicemail
- 2500 text
- 500mb
- no 911/SAF
- $56 + tax


- for $5 more and on a 3 year data contract, I can get the 6gb plan.
- for $10 more I can get the 1000 min LD.

Good? Bad? Mediocre?

[Task514]

I need some advice. My two year contract just ended and I was offered this today and I'm on the fence about accepting a 2 year contract. I have 68 Fido dollars. I've been with Fido for 3 1/2 years over two contracts.

- 200 daytime min
- UL eve/weekends/incoming/Fido2Fido
- CID/Voicemail
- 2500 text
- 500mb
- no 911/SAF
- $56 + tax


- for $5 more and on a 3 year data contract, I can get the 6gb plan.
- for $10 more I can get the 1000 min LD.

Good? Bad? Mediocre?

I find it mediocre... cuz I've never been on contract. Fido since 04 and settle for the same contract as that but with 7PM eve and 6GB data for 55+tx.

[Truemana]

I find it mediocre... cuz I've never been on contract. Fido since 04 and settle for the same contract as that but with 7PM eve and 6GB data for 55+tx.

Hmm. The reps I've spoke to refused to sell me the plan without a contract. Oh well. I'll just wait until some competition enters the market before I renew. They really haven't impressed me and I've mentioned to them several times that I'm aware of upcoming competition. Guess I'm just not that valuable to them...

[Task514]

Hmm. The reps I've spoke to refused to sell me the plan without a contract. Oh well. I'll just wait until some competition enters the market before I renew. They really haven't impressed me and I've mentioned to them several times that I'm aware of upcoming competition. Guess I'm just not that valuable to them...

depending on how you reach the retention department.... they are sometime very hard to give out plans...

usually they try to offer you what you need as in airtime, txts, data... for a better price. ie: it's gonna be hard to get 6gb data included if you never used data and/or don't get ann iPhone. Same for LD too.

[DaSnipe]

I find it mediocre... cuz I've never been on contract. Fido since 04 and settle for the same contract as that but with 7PM eve and 6GB data for 55+tx.

I concur, not bad but maybe get a 5$ data credit, I got what you have for 50$ a month, but I have the 6gb/30$ deal, might as well try it to see if you can grab one.

[Arwin3]

So, I am tired of paying a fortune for my cell and started to do some research. I stumbled across this thread and have a question. I see people referring to a $5/$10 credit and I'm curious to what this means. I'm guessing you mean they discount your bill by that much?

My situation.

I'm on the iphone and have:

$35 for the voice plan:
150 daytime minutes
Unlimited Evening & Weekends (7pm start) & Unlimited incoming

$30 Data plan for 6 GB

$15 pack that is:
Call display
Visual Voicemail
2500 text messages

$6.95 access fee
$0.50 911 fee

Monthly bill: $98 all in. ARGH I'm ashamed to admit it! THat's too much.

Calling in got me the offer of:

$25 Loyalty package:

200 daytime minutes
1,000 evening & Weekend
Unlimited incoming

$10 Voice bundle of:
Visual voicemail, call display, who called

+

$30 Data plan (same as above) 6gb

Sys Act fee $6.95
911 $0.50

So basically I'd cut $15 off, lose my text messages ($0.15 per) and less minutes. But I'm actually not a heavy minute user so that still would be more than enough. But I want to try and do better.

I'm 1 year into a 3 year contract, so I don't know if they'll bend much.

[DaSnipe]

You might have to threaten to cancel or switch to Rogers and get to retentions.

There you could get other plans such as the 17.50 EPP plan which is 200 DT, Unlimited EW @ 5pm, and then get the SAF/911 discounted. That combined with the retentions 10$ value pack (2500txt, VM/CID, but you'd lose visual voicement) could work out to be cheaper for you. Even if you don't switch and take the loyalty pack I'd call retentions and demand a SAF/911 fee credit

[abl96]

Hi guys,

I've been fido for almost 3 years, on that $20 +SAF/911 for 200min plan.

I was offered $25+tax on 2y plan,
200min
unlimited incoming
unlimited eve/wkd @7
VM + 2500 txt msg

He doesn't want to give me CID, and insist an old iphone would be $299, and no data plan, no iphone.

how do I get a better deal, and more importantly get the iphone for $99 or $149 or even a little more?

A

[azncapcom]

So, I am tired of paying a fortune for my cell and started to do some research. I stumbled across this thread and have a question. I see people referring to a $5/$10 credit and I'm curious to what this means. I'm guessing you mean they discount your bill by that much?

My situation.

I'm on the iphone and have:

$35 for the voice plan:
150 daytime minutes
Unlimited Evening & Weekends (7pm start) & Unlimited incoming

$30 Data plan for 6 GB

$15 pack that is:
Call display
Visual Voicemail
2500 text messages

$6.95 access fee
$0.50 911 fee

Monthly bill: $98 all in. ARGH I'm ashamed to admit it! THat's too much.

Calling in got me the offer of:

$25 Loyalty package:

200 daytime minutes
1,000 evening & Weekend
Unlimited incoming

$10 Voice bundle of:
Visual voicemail, call display, who called

+

$30 Data plan (same as above) 6gb

Sys Act fee $6.95
911 $0.50

So basically I'd cut $15 off, lose my text messages ($0.15 per) and less minutes. But I'm actually not a heavy minute user so that still would be more than enough. But I want to try and do better.

I'm 1 year into a 3 year contract, so I don't know if they'll bend much.


ASK FOR CREDITS, Your not getting any credits, I have your same $25 loyalty package with call ID included
200DT, 1000eve/weknd, unlim incom, call display, included SAF + 911 (all for $25)
NOTHING else and i am getting a $15 credit... So i pay $10 a month... =D
p.s The $25 loyalty package suppose to include the SAF + 911. Did he say you have to pay for SAF? or did you just assume?

[azncapcom]

Hi guys,

My current plan with Fido is expiring in a few weeks and I've been with them for four years. What I have right now is:

150 dt
unl e/we @ 7
unl incoming
CID
911/SAF
monthly credit of $17

= ~$22 + tax

I've tried calling three times and the first two times, I was offered:

200 dt
1000 e/we @ 7
unl incoming
CID

= $25 + tax

...which really isn't better than my current plan and I'll need to pay a buck or two extra per month. The third representative I spoke with (this time, I called the customer relations line directly instead of transferring through 611) said that I couldn't even keep my current plan with the $17 credit. If I wanted to keep my current plan, even if I signed a contract, I would have to pay $34 + tax. They kept telling me that their available plans had changed and whatnot even though I told them what "my friend" (aka people on this site ;)) got recently.

I saw that some members here got a $50 credit when they didn't take the phone that came with a 2-yr contract, but when I asked the second representative, he said that this deal is already over.

Should I keep calling re: new phone plan? Or just suck it up and take the $25 + tax plan? (which, I admit, bugs me, because it's slightly worse than the one I currently have) How can I convince them to at least let me keep my current $22 + tax plan?

you should definitely keep calling. i have that same $25 package you have, AND i get a $15 credit... which brings it down to $10 + tax

[watungga]

My current Fido plans, 2 plans, will be on their 10th day since I bought them from Best Buy Mobile.

They are new phones, no SAF/911 fees, and they have these:
a. $25 pack + $15 email BB plan + $7 CID.
b. $25 pack.

Now, if I call with threat to cancel, do I have the chance to get more features?

a. Unlimited Incoming, and change the $15 email plan into 500mb data.
b. no change

[DaSnipe]

watungga if you've only had them for 10 days you're not going to get anything since retentions plans are for older customers (prior to November 2008) who are in a contract or can switch. You have a newer "garden" plan without SAF/911, so you're not likely to get anything. Also 10 days isn't the time for asking for loyalty or retentions.

[DaSnipe]

Hi guys,

I've been fido for almost 3 years, on that $20 +SAF/911 for 200min plan.

I was offered $25+tax on 2y plan,
200min
unlimited incoming
unlimited eve/wkd @7
VM + 2500 txt msg

He doesn't want to give me CID, and insist an old iphone would be $299, and no data plan, no iphone.

how do I get a better deal, and more importantly get the iphone for $99 or $149 or even a little more?

A

That 25$ plan is good, I saw on Howardforums that they removed CID from the basic 25$ retentions plan. Keep pushing for it if you can, but if not then it's not soo bad for 25$. As for the old iphone, your luck might've run out on the 99$ 16gb refreshed models, see if they have anything in stock. A new 16gb 3GS would only be 199$ + 200$ if you're not getting a data plan.

[watungga]

watungga if you've only had them for 10 days you're not going to get anything since retentions plans are for older customers (prior to November 2008) who are in a contract or can switch. You have a newer "garden" plan without SAF/911, so you're not likely to get anything. Also 10 days isn't the time for asking for loyalty or retentions.

I think I should wait up until this thread reaches 9000+ posts before I call up Fido again... :cry:

[mmpawannabe]

watungga if you've only had them for 10 days you're not going to get anything since retentions plans are for older customers (prior to November 2008) who are in a contract or can switch. You have a newer "garden" plan without SAF/911, so you're not likely to get anything. Also 10 days isn't the time for asking for loyalty or retentions.


not necessarily true.
You are a customer who is going to be guaranteed to pay them for the next 2-3 years (depending on your terms). Plus the hassle of returning hardware/refurbishing/reselling is too much of a hassle.

My advice is to call in and say you are not satisified with your rates and want to cancel the plan (within your 14 days).

I'm pretty sure they will start throwing credits your way (making things like VM CID free). If not call again until you get a better CSR/retention person. Never give up. It doesn't cost you a penny to call in and ask.

[layde3_nguy3n]

Just got off the phone with a really nice woman in retentions:

I got:
200 mins
eve/wkns after 5pm
CID
VM
2500txts
no saf/911
all for 27.50+taxes

MUCH better than my previous plan!!! I'm sure I could've pushed for something extra but I don't like pushing and I'm sure she would've taken away the 5pm early calling for something else. :)

[goJays]

we got that plan, but 10$ cheaper before the tax. so pretty sure u can do better, doesn't hurt to try again..

[Inno]

we got that plan, but 10$ cheaper before the tax. so pretty sure u can do better, doesn't hurt to try again..

Me too, but they seem to be tightening up on the extras since a few months ago. I got Unlim. Incoming, F2F, 2,500 texts, CID, VM, etc. for $20 plus tax before the summer. UI is really important to me, as long as the call is incoming I don't have to worry about the minutes anytime.

[asrm]

Guys need your advice:
My contract ended on Aug 2. though Fido was erroneous enough to change my plan to 3 instead of 2 yrs.

I have a couples plan with the following:

- 300 minutes (for 2 years contract period they did not mention that internally I had 550 minutes - I never exceeded my plan but how can they do this)
- unlimited calls between me and my wife
- caller ID on "just my phone"
- no free Text
- no VM to either of us
- we both pay SAF and 911
- 100 minutes US/Canada LD

All this for a combined bill of ~ 70$.

Fido screwed up many times with my LD charging me 5 $ for 100 minutes and then seperately charging for each minute.

They changed my plan to 3 years on their end. I would have been screwed if I did not keep my contract. Got it sorted out partially.

How should I approach? Am I paying too much? What can be the best approach? I saw the EPP company list and I am not in one of those - Can I still ask for it?

when shopping for a plan in the mall, everyone said there is no incomming anymore and that I should just let them grandfather this plan.

Your advises would be appreciated!

[DaSnipe]

not necessarily true.
You are a customer who is going to be guaranteed to pay them for the next 2-3 years (depending on your terms). Plus the hassle of returning hardware/refurbishing/reselling is too much of a hassle.

My advice is to call in and say you are not satisified with your rates and want to cancel the plan (within your 14 days).

I'm pretty sure they will start throwing credits your way (making things like VM CID free). If not call again until you get a better CSR/retention person. Never give up. It doesn't cost you a penny to call in and ask.

I like your attitude, getting VM/CID credits isn't bad (I've gotten them on a garden plan I have through retentions) but getting 500mb for 15$ or UL Incoming for free when you're a 10 day customer is highly unlikely. However you're right and one can only try

[DaSnipe]

Guys need your advice:
My contract ended on Aug 2. though Fido was erroneous enough to change my plan to 3 instead of 2 yrs.

I have a couples plan with the following:

- 300 minutes (for 2 years contract period they did not mention that internally I had 550 minutes - I never exceeded my plan but how can they do this)
- unlimited calls between me and my wife
- caller ID on "just my phone"
- no free Text
- no VM to either of us
- we both pay SAF and 911
- 100 minutes US/Canada LD

All this for a combined bill of ~ 70$.

Fido screwed up many times with my LD charging me 5 $ for 100 minutes and then seperately charging for each minute.

They changed my plan to 3 years on their end. I would have been screwed if I did not keep my contract. Got it sorted out partially.

How should I approach? Am I paying too much? What can be the best approach? I saw the EPP company list and I am not in one of those - Can I still ask for it?

when shopping for a plan in the mall, everyone said there is no incomming anymore and that I should just let them grandfather this plan.

Your advises would be appreciated!

Just quote them some of the plans that others have been getting or other companies are offering. There's a 25$ Retentions plan or a 17.50 EPP plan, go back and read a couple of pages of this thread, then call them and see what they offer you, keep pushing and if you don't like their offer ask them to note it on your file, consult RFD, then call them back and get another rep or etc.

Personally 2 17.50 EPP plans and 2 10$ retentions value packs along with SAF/911 credit and maybe a credit for the value packs would be good for you guys, I think you'd lose the LD and the UL calling between numbers, but there's a 25$ retentions pack with free F2F if you like that

[b0xy]

Just finished a conversation with Fido. Been eyeing this thread for months figuring out the best way to go about getting a better plan.

Original:
100 daytime, 1000 E/W, unlim incoming, 125 texts, voicemail
around $45 a month, on a monthly plan because my yearly contract expired years ago.

Now:
200 Daytime
Unlimited E/W @ 7pm
Unlimited Fido2Fido local calling
Unlimited Incoming incl. long distance incoming (standard? I dunno)
Enhanced Voicemail
Caller ID
2500 texts

For the grand total of $25 + tax per month on a two year contract.

The lady said this was *the* best plan currently available, on any provider (after she researched other plans). I don't doubt her, it's so loaded I don't even know what to do with myself :lol:

I basically phoned in saying I had a couple friends with some awesome plans and since I moved cities I was looking to change my plan around. I made sure to be vague about their plans, stating the main things like price and features I wanted. That's why she researched which plans I was most likely talking about and how she could beat them.

First time calling, I was just very sweet/respectful with her and never pressured her, just asked questions about feature swapping around. Don't do the angry/threatening routine, it's far less nice and also won't net you as much as making their lives easier. They are people afterall :)

[lorax1284]

These ~$25 plans with anytime minutes PLUS free evenings / weekends / incoming PLUS VM / CID are pretty darn good!

I'm on SpeakOut on my newly unlocked Blackberry, (no data plan) and if I could get a smidge of data with tethering too, I'd consider Fido or Rogers... but not 'til I use up my SpeakOut minutes.

[DaSnipe]

Just finished a conversation with Fido. Been eyeing this thread for months figuring out the best way to go about getting a better plan.

Original:
100 daytime, 1000 E/W, unlim incoming, 125 texts, voicemail
around $45 a month, on a monthly plan because my yearly contract expired years ago.

Now:
200 Daytime
Unlimited E/W @ 7pm
Unlimited Fido2Fido local calling
Unlimited Incoming incl. long distance incoming (standard? I dunno)
Enhanced Voicemail
Caller ID
2500 texts

For the grand total of $25 + tax per month on a two year contract.

The lady said this was *the* best plan currently available, on any provider (after she researched other plans). I don't doubt her, it's so loaded I don't even know what to do with myself :lol:

I basically phoned in saying I had a couple friends with some awesome plans and since I moved cities I was looking to change my plan around. I made sure to be vague about their plans, stating the main things like price and features I wanted. That's why she researched which plans I was most likely talking about and how she could beat them.

First time calling, I was just very sweet/respectful with her and never pressured her, just asked questions about feature swapping around. Don't do the angry/threatening routine, it's far less nice and also won't net you as much as making their lives easier. They are people afterall :)

You got what was the standard 25$ retentions plan with Unlimited Incoming added. It's what I got and I think it's one of the best values for the money out there, so I think you did great also :-) I got 25$ for 6gb data but it's not for everyone

[watungga]

Guys, I need help.

I was motivated by BestBuyMobile sales rep to buy Fido phones. So, I bought two phones with contract plans each. That motivation was that he told me the activation fees will be waived and as per my request, he wrote that words in my copy of the contract as: "activation fee to be waived" and then his signature. Now after 7 days, my online invoice has stipulated 2 x $35 of activation fees. Fido told me to coordinate with the BB rep. I called the BB rep and he told me that the fees will be waived on the 2nd bill. I called Fido and it was not true, "very impossible" they said. I called the rep again, he's not answering or calling me back anymore.

Now, I'm planning to return the phones. Both of them.

Each phones have been used up more than 30mins because its unlimited on weekend as based on its plan. Today, it is on its 10th day since the purchase date.

Do I still have the right to cancel everything, even if they offered me refunds of activation fees? I prefer to cancel and buy off retention plans from someone instead.

I have one reason about using up way past 30mins rule. I used the phone to call BB rep many times over, just to talk about that stupid activation fees.

[LoDown]

Guys, I need help.

I was motivated by BestBuyMobile sales rep to buy Fido phones. So, I bought two phones with contract plans each. That motivation was that he told me the activation fees will be waived and as per my request, he wrote that words in my copy of the contract as: "activation fee to be waived" and then his signature. Now after 7 days, my online invoice has stipulated 2 x $35 of activation fees. Fido told me to coordinate with the BB rep. I called the BB rep and he told me that the fees will be waived on the 2nd bill. I called Fido and it was not true, "very impossible" they said. I called the rep again, he's not answering or calling me back anymore.

Now, I'm planning to return the phones. Both of them.

Each phones have been used up more than 30mins because its unlimited on weekend as based on its plan. Today, it is on its 10th day since the purchase date.

Do I still have the right to cancel everything, even if they offered me refunds of activation fees? I prefer to cancel and buy off retention plans from someone instead.

I have one reason about using up way past 30mins rule. I used the phone to call BB rep many times over, just to talk about that stupid activation fees.

You have a contract which they did not live up to. You therefore have the right to walk away from the contract. Simply return the phones and do not pay them a penny.

[DaSnipe]

You have the right to cancel, and since it's free on weekends I think you're ok for usage, I'm not 100% sure if you're not going to get charge for the 10 days tho, you should verify this on http://www.howardforums.com and goto the Fido section since they have Fido CSR's there instead just forum people.

[watungga]

You have the right to cancel, and since it's free on weekends I think you're ok for usage, I'm not 100% sure if you're not going to get charge for the 10 days tho, you should verify this on http://www.howardforums.com and goto the Fido section since they have Fido CSR's there instead just forum people.

My dreadful opinion is that they could use that 30mins policy to reject my cancellation. I better goto hofo.

[hectorh]

I have the unlimited city fido plan ($40 unlimited use in vancouver) and it's coming up for another renewal. Every time I try to renew, they try to convince me to either drop the saf credit or to switch to another plan.

My phone is getting pretty old (>5 years) and I want to get a replacement but they insist in charging me the non-agreement price unless I change plans.

Any suggestions on how I can get them to sell me a handset at the agreement price without making any changes to my plan? A bonus would be to be able to use my fido dollars, but not required.

Thanks,

Hector

[ttian]

This is what I got this afternoon, actually for my friend. :lol:

400 mins
1000 mins eve/wkns after 5pm
Unlimited incoming
CID
no saf/911
all for 25.00+taxes
on a 2 yrs contract

Any idea? Is it good?

[watungga]

You have the right to cancel, and since it's free on weekends I think you're ok for usage, I'm not 100% sure if you're not going to get charge for the 10 days tho, you should verify this on http://www.howardforums.com and goto the Fido section since they have Fido CSR's there instead just forum people.
Guys, I need help.

I was motivated by BestBuyMobile sales rep to buy Fido phones. So, I bought two phones with contract plans each. That motivation was that he told me the activation fees will be waived and as per my request, he wrote that words in my copy of the contract as: "activation fee to be waived" and then his signature. Now after 7 days, my online invoice has stipulated 2 x $35 of activation fees. Fido told me to coordinate with the BB rep. I called the BB rep and he told me that the fees will be waived on the 2nd bill. I called Fido and it was not true, "very impossible" they said. I called the rep again, he's not answering or calling me back anymore.

Now, I'm planning to return the phones. Both of them.

Each phones have been used up more than 30mins because its unlimited on weekend as based on its plan. Today, it is on its 10th day since the purchase date.

Do I still have the right to cancel everything, even if they offered me refunds of activation fees? I prefer to cancel and buy off retention plans from someone instead.

I have one reason about using up way past 30mins rule. I used the phone to call BB rep many times over, just to talk about that stupid activation fees.

I lost, I used up 64 mins-calls already, as per my accounts' call timer record. :cry:

The excess were more than 30mins (including weekends where we thought of it as FREE), the BB rep who was on phone with Fido, told me that the >30mins rule has tied up my contract with the phone.

To cancel, I will get billed for the retail price of the phone!!

How are you going to complaint about that? When I did blah blah blah, all I heard was "NO. You will be billed the price of phone! NO. You will be billed the price of phone! NO. You will be billed the price of phone!"

How am I going to win?

[tallshorty111]

I lost, I used up 64 mins-calls already, as per my accounts' call timer record. :cry:

The excess were more than 30mins (including weekends where we thought of it as FREE), the BB rep who was on phone with Fido, told me that the >30mins rule has tied up my contract with the phone.

To cancel, I will get billed for the retail price of the phone!!

How are you going to complaint about that? When I did blah blah blah, all I heard was "NO. You will be billed the price of phone! NO. You will be billed the price of phone! NO. You will be billed the price of phone!"

How am I going to win?

there's no such 30 min rule for Fido, only Rogers. With Fido, the contract can be canceled and phone returned without penalty within 14 days, regardless of minute usage. This was the case when I signed my contract last year. I was told this directly by the Fido CSR.

[Noob1ee]

there's no such 30 min rule for Fido, only Rogers. With Fido, the contract can be canceled and phone returned without penalty within 14 days, regardless of minute usage. This was the case when I signed my contract last year. I was told this directly by the Fido CSR.

I believe they changed the policy. Fido now has the 30mins policy too.

[DaSnipe]

This is what I got this afternoon, actually for my friend. :lol:

400 mins
1000 mins eve/wkns after 5pm
Unlimited incoming
CID
no saf/911
all for 25.00+taxes
on a 2 yrs contract

Any idea? Is it good?

It's not bad, you don't have txts or VM but you got 400 daytime, UL incoming and 1000 eve/weekend, what kind of package is it? I think you got the Loyalty 25$ and added 200 mins to it for free. Personally I like the retentions 25$ pack which gives 2500 texts and VM but no CID anymore (you can get it credited if you try hard) but 400 daytime is pretty sweet for 25$

[ttian]

It's not bad, you don't have txts or VM but you got 400 daytime, UL incoming and 1000 eve/weekend, what kind of package is it? I think you got the Loyalty 25$ and added 200 mins to it for free. Personally I like the retentions 25$ pack which gives 2500 texts and VM but no CID anymore (you can get it credited if you try hard) but 400 daytime is pretty sweet for 25$


I was told this was their newest plan.

[watungga]

there's no such 30 min rule for Fido, only Rogers. With Fido, the contract can be canceled and phone returned without penalty within 14 days, regardless of minute usage. This was the case when I signed my contract last year. I was told this directly by the Fido CSR.

Yes, it was stipulated in my new contract 10 days ago. "30 mins rule" is the third rule of return policy of the phone and contract. Phone and contract are now inseparable (only if it was purchased as one set - as it is the trend now).

Therefore, the "30 mins" rule is now the most powerful policy that carriers have bestowed upon us consumers!

I know its against Consumer Protection Law. But what can a single individual do to protect oneself over these reptilian rule? BBB? BBB to me is just full of air, you blew, nothing comes back!

[Grant007]

This is a bit of a random question but I'm hoping I can get some advice. I signed a 3 year iPhone contract last August 08 (so it's been just over a year into the contract) and I had my iPhone stolen. I don't think fido does anything to help out if your phone has been stolen, the only thing they have told me is to either buy the new phone outright (which is TOO much $$) or alternatively take the $100 rebate and use my fido dollars to "upgrade" iPhones (still crazy expensive).

Does anyone have any information on how to go about getting the phone at the $199 price point? Could retentions or a manager potentially sell me the phone without me having to resign another 3 years on top of my already existing 2 (which I don't think is possible). I'm thinking the only people that could do this is a manager or someone in the retentions department.

Any feedback is appreciated!

[lofony]

This is a bit of a random question but I'm hoping I can get some advice. I signed a 3 year iPhone contract last August 08 (so it's been just over a year into the contract) and I had my iPhone stolen. I don't think fido does anything to help out if your phone has been stolen, the only thing they have told me is to either buy the new phone outright (which is TOO much $$) or alternatively take the $100 rebate and use my fido dollars to "upgrade" iPhones (still crazy expensive).

Does anyone have any information on how to go about getting the phone at the $199 price point? Could retentions or a manager potentially sell me the phone without me having to resign another 3 years on top of my already existing 2 (which I don't think is possible). I'm thinking the only people that could do this is a manager or someone in the retentions department.

Any feedback is appreciated!

I am afraid that would be the only two options you could get from Fido.

You may try other source like craigslist or ebay for cheaper iphones.

[lofony]

I lost, I used up 64 mins-calls already, as per my accounts' call timer record. :cry:

The excess were more than 30mins (including weekends where we thought of it as FREE), the BB rep who was on phone with Fido, told me that the >30mins rule has tied up my contract with the phone.

To cancel, I will get billed for the retail price of the phone!!

How are you going to complaint about that? When I did blah blah blah, all I heard was "NO. You will be billed the price of phone! NO. You will be billed the price of phone! NO. You will be billed the price of phone!"

How am I going to win?

You will never be able to win because of the new rule 30 minutes. Even you win and be able to return the phone to bestbuy, you will still get charged for activation fee $35 x 2 since it is non refundable.

[drhorrible]

Does anyone have any information on how to go about getting the phone at the $199 price point? Could retentions or a manager potentially sell me the phone without me having to resign another 3 years on top of my already existing 2 (which I don't think is possible). I'm thinking the only people that could do this is a manager or someone in the retentions department.


so you want to get a $500 (retail) device for a $300 discount (that is, below cost), without accepting any additional fees? good luck with that!

[thalux]

there's no such 30 min rule for Fido, only Rogers. With Fido, the contract can be canceled and phone returned without penalty within 14 days, regardless of minute usage. This was the case when I signed my contract last year. I was told this directly by the Fido CSR.

I bought a phone about 3 days ago with my fido dollars and in the receipt the Sales Rep notified me that I can return the phone within 15 days or the 30 mins rule. So yes this 30 mins rule is now being impose with fido as well.

Oh and I did returned the phone earlier today. I never really used the phone I was going to sell it on ebay but no one was buying so I returned it. :)

[Crackb3rry]

Got this today :)

100 Bucks credit
200 daytime min
1000 LD in Canada
Unlimited evenings and weekends starting at 5
Unlimited incoming
Unlimited text
Call Display
NO SAF/911 :D

37.50 :)

There are next to no instances where i would go over ^^ apparently im allowed to drop that LD and they will give me a 15 dollar credit :)

+1 for waiting till 4 days before the contract expired :D I cant wait to renegotiate next year :)

[ellemea]

can one get a new phone when you sign 2-years on those retention plans?

i called in today, and they offered me $17.5 plan, just the basic 200min daytime and early evening from 5pm, 2-year contract non-transferrable. the CSR refused to add any other feature, e.g. CID....

any suggestion would be much appreciated!

[ellemea]

Got this today :)

100 Bucks credit
200 daytime min
1000 LD in Canada
Unlimited evenings and weekends starting at 5
Unlimited incoming
Unlimited text
Call Display

37.50 :)

There are next to no instances where i would go over ^^ apparently im allowed to drop that LD and they will give me a 15 dollar credit :)

+1 for waiting till 4 days before the contract expired :D I cant wait to renegotiate next year :)


all these without a contract? so nice!

question though, if you call only 4 days before the expiration, what if you cannot reach a new agreement with them? will they hold you pay for another month before the service can be cancelled?

[Crackb3rry]

all these without a contract? so nice!

question though, if you call only 4 days before the expiration, what if you cannot reach a new agreement with them? will they hold you pay for another month before the service can be cancelled?

If you cant reach an agreement hit end on your phone and call back until you can :)

[mudd_stuffin]

can one get a new phone when you sign 2-years on those retention plans?

i called in today, and they offered me $17.5 plan, just the basic 200min daytime and early evening from 5pm, 2-year contract non-transferrable. the CSR refused to add any other feature, e.g. CID....

any suggestion would be much appreciated!

Just keep trying to get through to a nicer person. What you were offered is the typical $17.50 EPP... not bad but it seems like others have gotten better plans.

[DaSnipe]

Just keep trying to get through to a nicer person. What you were offered is the typical $17.50 EPP... not bad but it seems like others have gotten better plans.

The 17.50 EPP plan doesn't include anything, you'll need to ask for the 10$ retentions pack (2500txt, VM/CID) and then ask for a credit (most get 5$, lucky ones get 10$ aka get the pack for free) for it to be discounted. Of course YMMV depending on your negotating skills. I like the 25$ retentions plan becuase it comes with everything but CID (used to but changed earlier this month)

[DaSnipe]

Got this today :)

100 Bucks credit
200 daytime min
1000 LD in Canada
Unlimited evenings and weekends starting at 5
Unlimited incoming
Unlimited text
Call Display
NO SAF/911 :D

37.50 :)

There are next to no instances where i would go over ^^ apparently im allowed to drop that LD and they will give me a 15 dollar credit :)

+1 for waiting till 4 days before the contract expired :D I cant wait to renegotiate next year :)

1yr contract? Not bad since you got 100$ credit. What are your credits? if you take off 1000 LD you get it for 22.50, which I find a sweet deal, but I wonder if you take off the 1000LD will the 15$ credit disappear, since you likely have the 17.50 EPP plan, UL incoming 10$ - 10$ credir, and then 5$ each for either CID or Unlimited TXT and a 5$ credit for one of these 2.

[Aloger]

I called fido today and they quickly offered me:

200 daytime minutes
unlimited weeknights and weekends starting at 7
caller id
voice mail
2500 texts
fido to fido
NO saf and no 911

All for $25 plus tax

I told him I will call back since i have to think about it and he said this offers lasts 30 days

So i call back about 2 hrs later saying i want to accept the plan and this lady says, "oh sorry I can't give you this plan" I was like why not the man i talked to earlier said I have 30 days to get this plan. She then says well you are on a basic plan right now and we are unable to offer plan to customers with a basic package.

So is this true or what the hell is going on? I have been with fido for 9 months now.

[DaSnipe]

Are you on one of the no-SAF (post November 2008) plans? You normally aren't eligible for Retentions plans, so you should've taken the 25$ retentions plan when you got it. Keep calling in and see if you can get someone to add it on for you.

[Aloger]

Yes, i am on a no saf plan which was post nov 2008. How many months or years do I have to wait until I am eligible for a retention plan? This is the plan I have right now:

350 daytime minutes
unlimited evenings and weekends
unliited text messaging

This costs $35 plus tax

[lofony]

I called fido today and they quickly offered me:

200 daytime minutes
unlimited weeknights and weekends starting at 7
caller id
voice mail
2500 texts
fido to fido
NO saf and no 911

All for $25 plus tax

I told him I will call back since i have to think about it and he said this offers lasts 30 days

So i call back about 2 hrs later saying i want to accept the plan and this lady says, "oh sorry I can't give you this plan" I was like why not the man i talked to earlier said I have 30 days to get this plan. She then says well you are on a basic plan right now and we are unable to offer plan to customers with a basic package.

So is this true or what the hell is going on? I have been with fido for 9 months now.

You were lucky once that your first CSR made a mistake. Any customer on current market plan is not eligable for a retention plan.

You should have said yes you accept the offer.

Try your luck again.