Fido - Retention Plans

[S.Chan]

So this is not a scam?
I got the same emial yesterday but scared if it was a scam

No, it's not a scam.

[passthatversace]

I thought I'd mention it here, there's a Fido Instant Win Contest going on right now, but you must be a current eNewsletter subscriber as of March 25, 2008 and an existing Fido subscriber as of April 4th, 2008. Contest started April 4th and will end April 17th. Both postpaid and prepaid customer are eligible.

http://img233.imageshack.us/img233/5236/fidocontestbq5.png (http://kmkapp01.konversation.com/Fido/eNewsletter/Default.aspx?langue=en)

Link:
http://kmkapp01.konversation.com/Fido/eNewsletter/Default.aspx?langue=en

Prizes:
- one (1) of seven (7) Motorola PEBL handsets, each valued at $100;
- one (1) $250 Sunglass Hut gift card;
- one (1) of six (6) $50 HMV gift cards;
- one (1) of thirty-six (36) $15 Fido gift cards.

Contest Rules:
http://kmkapp01.konversation.com/Fido/eNewsletter/rules.aspx



EDIT: And for people wondering, Komunik (http://www.konversation.com/en/index.asp) is the company Fido uses for E-mail Marketing.

thanks for the heads up!

[Inno]

No, it's not a scam.

I did not win anything, so a scam for me.

[gagaca]

hope this is in the right spot
Yeah just signed up for a 3 year fido deal

I told them i was going to go for bell, so they offered me
250 mins
free caller id
unlimited evenings and weekends from 5pm

for 17.50 plus 6.95 access fee

said i would consider it and would call back if i wanted it.

called a couple days later to think i over, because the bell offer was sweet as well(at bottom). They said there offer had expired but there was more "advantageous" I was like im listening. it was

200 min
free caller id
evenings and weekends from 7 pm(1000mins)
and unlimited incoming :cheesygri :cheesygri :cheesygri
ALL for $15 and 6.95 access fee

I jumped at and accepted it for the 3 yr
By the way bells offer was

300mins
evening and weekends from 6pm
unlimited internet (may have been wap not sure)
free caller id and voice mail
for 17.50+7data+8.95access fee
this plan was with the htc touch

[gagaca]

hope this is in the right spot
Yeah just signed up for a 3 year fido deal

I told them i was going to go for bell, so they offered me
250 mins
free caller id
unlimited evenings and weekends from 5pm

for 17.50 plus 6.95 access fee

said i would consider it and would call back if i wanted it.

called a couple days later to think i over, because the bell offer was sweet as well(at bottom). They said there offer had expired but there was more "advantageous" I was like im listening. it was

200 min
free caller id
evenings and weekends from 7 pm(1000mins)
and unlimited incoming
ALL for $15 and 6.95 access fee

I jumped at and accepted it for the 3 yr plus a free krzr
By the way bells offer was

300mins
evening and weekends from 6pm
unlimited internet (may have been wap not sure)
free caller id and voice mail
for 17.50+7data+8.95access fee
this plan was with the htc touch for $100 on a 3yr contract

[Octavius]

hope this is in the right spot
Yeah just signed up for a 3 year fido deal

I told them i was going to go for bell, so they offered me
250 mins
free caller id
unlimited evenings and weekends from 5pm

for 17.50 plus 6.95 access fee

said i would consider it and would call back if i wanted it.

called a couple days later to think i over, because the bell offer was sweet as well(at bottom). They said there offer had expired but there was more "advantageous" I was like im listening. it was

200 min
free caller id
evenings and weekends from 7 pm(1000mins)
and unlimited incoming :cheesygri :cheesygri :cheesygri
ALL for $15 and 6.95 access fee

I jumped at and accepted it for the 3 yr
By the way bells offer was

300mins
evening and weekends from 6pm
unlimited internet (may have been wap not sure)
free caller id and voice mail
for 17.50+7data+8.95access fee
this plan was with the htc touch

Decent Plans...

There's a HUGE thread on this already though ;)

[bhullarg]

I feel like I'm paying a lot. My bills are always $70+. I should look at them more carefully. I calle din last week for a charge summary.

I have a 150Weekday
Unlimited evening/weekend
Pay for 5pm option
pay for 2500 texts
pay for calling features (Call ID/Voicemail)
My plan includes Fido to Fido in Canada

been with FIDo since March of 05 and have 1 yr left on a contract i signed last year (upgrade).

Should I expect a good deal? i work for a competitor, but not on their wireless side and i can get an EPP.

Does FIDO have any options like Fido-Rogers calling or texting?

[S.Chan]

I did not win anything, so a scam for me.

Haha... you can't expect freebies from Fido anymore. During the Pre-Rogers days, Microcell would send annual gifts to ALL their postpaid subscribers (mouse pads, note pads, pens, planners, laptop bag, giftcards, etc.). The gift would vary depending on your annual spending.

[beripari]

Haha... you can't expect freebies from Fido anymore. During the Pre-Rogers days, Microcell would send annual gifts to ALL their postpaid subscribers (mouse pads, note pads, pens, planners, laptop bag, giftcards, etc.). The gift would vary depending on your annual spending.

Really??!? I have been with Fido almost from the day they started and have never received ANY freebie! Guess I'm not a big spender!

[S.Chan]

Really??!? I have been with Fido almost from the day they started and have never received ANY freebie! Guess I'm not a big spender!

Yes, I believe the smallest gift they sent back then was a wallet calendar. It would come enclosed with your bill. I'm sure you just forgot about them. The larger gifts would be sent separately.

Myself, I've gotten mouse pads, a leather planner, note pads, pens, and calendars.

[beripari]

Yes, I believe the smallest gift they sent back then was a wallet calendar. It would come enclosed with your bill. I'm sure you just forgot about them. The larger gifts would be sent separately.

Myself, I've gotten mouse pads, a leather planner, note pads, pens, and calendars.

You must definitely be a big spender - leather planner!?! I can definitively say I have NEVER received even a wallet calendar! Those only come from our dentist, believe it or not & our broker! But, like I said, long term client but not a big spender at all!

[S.Chan]

You must definitely be a big spender - leather planner!?! I can definitively say I have NEVER received even a wallet calendar! Those only come from our dentist, believe it or not & our broker! But, like I said, long term client but not a big spender at all!

No, I wasn't a big spender at all. But, I have been with Fido since somewhere around 1998. If you're wondering, the planner wasn't real leather; it was just synthetic leather. And I only received the planner once; I would usually just get pens and notepads.

I'm really surprised you never received anything from them. All of my friends that were with Fido back then got something.

EDIT: I just took a look around, I can't find the planner anymore, but I did find a pen and a mouse pad that's still lying around. Here's a low res pic from my cellphone camera...
http://img358.imageshack.us/img358/6573/fidogiftsdb2.jpg

[flexwong]

is the $17.50 EPP plan still available?

no, its done. it was finished as of april 1st. but since telus is still offering it, good chance retentions will offer it to you in another form. but the plan itself is dead.

[flexwong]

I feel like I'm paying a lot. My bills are always $70+. I should look at them more carefully. I calle din last week for a charge summary.

I have a 150Weekday
Unlimited evening/weekend
Pay for 5pm option
pay for 2500 texts
pay for calling features (Call ID/Voicemail)
My plan includes Fido to Fido in Canada

been with FIDo since March of 05 and have 1 yr left on a contract i signed last year (upgrade).

Should I expect a good deal? i work for a competitor, but not on their wireless side and i can get an EPP.

Does FIDO have any options like Fido-Rogers calling or texting?
there is network calling which covers all fido and rogers lines. you should be able to get a good retentions deal, considering how much yo are paying right now.

[Arabian_Princess]

I feel like I'm paying a lot. My bills are always $70+. I should look at them more carefully. I calle din last week for a charge summary.

I have a 150Weekday
Unlimited evening/weekend
Pay for 5pm option
pay for 2500 texts
pay for calling features (Call ID/Voicemail)
My plan includes Fido to Fido in Canada

been with FIDo since March of 05 and have 1 yr left on a contract i signed last year (upgrade).

Should I expect a good deal? i work for a competitor, but not on their wireless side and i can get an EPP.

Does FIDO have any options like Fido-Rogers calling or texting?

Instead of paying for 2500 txts and for Call ID/VM.. You should get the $16 value pack which includes 2500 txt, CID, Enhanced VM, WhoCalled, Name Display and something else. It will save you a bit of money plus give u a few more features.

They do have a Network Calling feature (Fido to Fido, Fido to Rogers Wireless, and Fido to Rogers home phone). This add-on isnt advertised on the website but you can cll CS and I dont think theyd have a problem adding it on. Its $10.

You can call in and say you got a better deal from a "competitor" and ask them what they can offer you.

[delicacy]

Could someone help me with what to say when I phone retentions?
I still have a two year contract - should I tell them that I want to cancel or be frank and say I want a better deal? I've tried saying I want a better deal before, but it didn't work.

[guardianflash]

When phoning them, will mentioning Telus's EPP plan get me a Fido $17.50 plan? Or will they just don't care and tell me to go with Telus if I want to. I am on prepaid service with Fido and would like a $17.50 plan.

250mins
unlimited evenings and weekends starting 5pm
Fido to Fido
CID

Ya think they will give me all this for only $17.50 a month?

[newfbc]

When phoning them, will mentioning Telus's EPP plan get me a Fido $17.50 plan? Or will they just don't care and tell me to go with Telus if I want to. I am on prepaid service with Fido and would like a $17.50 plan.

250mins
unlimited evenings and weekends starting 5pm
Fido to Fido

Ya think they will give me all this for only $17.50 a month?

lol.. for sure! :)

Ron.

[krypton]

When phoning them, will mentioning Telus's EPP plan get me a Fido $17.50 plan? Or will they just don't care and tell me to go with Telus if I want to. I am on prepaid service with Fido and would like a $17.50 plan.

250mins
unlimited evenings and weekends starting 5pm
Fido to Fido
CID

Ya think they will give me all this for only $17.50 a month?

I dont think fido retentions will help you much if you are on prepaid, but its worth a try

[guardianflash]

I dont think fido retentions will help you much if you are on prepaid, but its worth a try

Well, wouldn't they like people to sign 3 year contracts? If I ask to sign a 3 year contract would you think I'll stand a better chance on getting what I want?

[ebee]

I dont think fido retentions will help you much if you are on prepaid, but its worth a try

i'm on prepaid and wanted to go on a contract. i actually called retentions, and was automatically transferred to regular customer service. the guy i talked to said retentions doesn't even take calls from prepaid customers. needless to say, i didn't get any offer. i might be doing something wrong tho.

[ranarajan]

When phoning them, will mentioning Telus's EPP plan get me a Fido $17.50 plan? Or will they just don't care and tell me to go with Telus if I want to. I am on prepaid service with Fido and would like a $17.50 plan.

250mins
unlimited evenings and weekends starting 5pm
Fido to Fido
CID

Ya think they will give me all this for only $17.50 a month?

dont go on EPP, just takeover sum1's contract , chek out kijijij or craigs list,.... den wait a month or 2, den negotiate a deal.

[krypton]

i'm on prepaid and wanted to go on a contract. i actually called retentions, and was automatically transferred to regular customer service. the guy i talked to said retentions doesn't even take calls from prepaid customers. needless to say, i didn't get any offer. i might be doing something wrong tho.

yea, you need to be on plan for a couple of month to get a retention deal. apparently if you are on prepaid you don't have history with them, which is stupid:|

[professionaldude]

I did not win anything, so a scam for me.

+1

[Dj_KayCee]

hello, i'm trying to think if my plan is really worth every pretty penny like i tell all my coworkers and friends...
MY PLAN:

700 daytime minutes
free after 5pm (-$7 Credit)
unlimited incomming (-$10 Credit)
Unlimited fido, fido to rogers
+
$16 Value Pack
Enhanced Voice Messaging
Call Display
Name Display
WhoCalled
Text messages 2,500
Instant messaging
Including 2,500 instant messages and portal fees

($71.70) << everything included... taxes/system act./911

IS IT WORTH IT???

[Mendesb]

I feel like I'm paying a lot. My bills are always $70+. I should look at them more carefully. I calle din last week for a charge summary.

I have a 150Weekday
Unlimited evening/weekend
Pay for 5pm option
pay for 2500 texts
pay for calling features (Call ID/Voicemail)
My plan includes Fido to Fido in Canada

been with FIDo since March of 05 and have 1 yr left on a contract i signed last year (upgrade).

Should I expect a good deal? i work for a competitor, but not on their wireless side and i can get an EPP.

Does FIDO have any options like Fido-Rogers calling or texting?
Im going on the assumption that ur going over ur minutes lol. send me a msg with ur bill (wipe out ur personal info) and ill c how i can help u if u like.

When phoning them, will mentioning Telus's EPP plan get me a Fido $17.50 plan? Or will they just don't care and tell me to go with Telus if I want to. I am on prepaid service with Fido and would like a $17.50 plan.

250mins
unlimited evenings and weekends starting 5pm
Fido to Fido
CID

Ya think they will give me all this for only $17.50 a month?
sry buddy, the EPP 17.50 plan is done like many ppl have said
I dont think fido retentions will help you much if you are on prepaid, but its worth a try
well they cant help out on prepaid. If he is on pre-paid looking to go on a contract they can :)
i'm on prepaid and wanted to go on a contract. i actually called retentions, and was automatically transferred to regular customer service. the guy i talked to said retentions doesn't even take calls from prepaid customers. needless to say, i didn't get any offer. i might be doing something wrong tho.
Im thinkin u got a bad rep. Call again lol.
dont go on EPP, just takeover sum1's contract , chek out kijijij or craigs list,.... den wait a month or 2, den negotiate a deal.
I agree 100%!! just remember to ask if there is a balance, once i was doing that, and the guy had a 300$ balance on it (for some strange reason, on rogers if u take it over, the person who is taking it over has to pay, but not on fido). If you want to spend money to get a nice plan, then there are ppl selling plans here (ie me :D ) but on craigs/kijiji/cpd/cc they pay you (well of course.. they arent as good lol)
yea, you need to be on plan for a couple of month to get a retention deal. apparently if you are on prepaid you don't have history with them, which is stupid:|
nop. Ive done it before for my lil bro.
hello, i'm trying to think if my plan is really worth every pretty penny like i tell all my coworkers and friends...
MY PLAN:

700 daytime minutes
free after 5pm (-$7 Credit)
unlimited incomming (-$10 Credit)
Unlimited fido, fido to rogers
+
$16 Value Pack
Enhanced Voice Messaging
Call Display
Name Display
WhoCalled
Text messages 2,500
Instant messaging
Including 2,500 instant messages and portal fees

($71.70) << everything included... taxes/system act./911

IS IT WORTH IT???
well define worth it... ive made plans much better than that.. lol. But as an average user, its an ok plan.. ur still paying 70$ + a month.. In my opinion, theres no reason to pay over 40$ for a cell plan. Like i mean u have a home phone too.. lol.
Little tip for you though.. Do you honestly need 700 min (unless its the 350+350 bonus. u can get rid of tht.. ppl r looking for it). In my experiance, most people are on Rogers/Fido (as you can tell on this site, theres a fido forum, and a rogers forum, small telus forum and NO BELL forum) so get Network calling for 10$, and drop ur daytime min to 150 or something. Also early evn and weekend not needed if most ppl u talk to are on rogers/fido
edit: noticed you already have network calling. Check your bill to see if you actually use the 700 min. If you do, then either you do WAAAAAAAAAAAAAAAAAAAAAAAY too much cell talking, or you should change providers (the provider that most of the ppl u talk are on) (eg if ur on bell, get Bell-Bell free)

if any of you have further questions dont be hesitant to email me :D

[Inno]

I currently have two pretty good plans from Fido, paying around $21 per month each inc. SAF for Fido to Fido, $16 value pack etc.

My questions is this: I want to add a third line for my daughter who has been on prepaid for years. How do I get the same deal as my first two lines? Willing to go on contract if necessary.

TIA

[Mendesb]

I currently have two pretty good plans from Fido, paying around $21 per month each inc. SAF for Fido to Fido, $16 value pack etc.

My questions is this: I want to add a third line for my daughter who has been on prepaid for years. How do I get the same deal as my first two lines? Willing to go on contract if necessary.

TIA

depends if its a discontinued plan or not. If it isnt, juss call retentions and u should get it. If it is, then sorry, but its impossible.

[Inno]

depends if its a discontinued plan or not. If it isnt, juss call retentions and u should get it. If it is, then sorry, but its impossible.

We got Fido to Fido etc. after mentioning the Telus $17 deal. They gave us a bunch of credits to bring the cost down. I wonder what my chances are to add a third line to my account for around $20 or so, since I am a longstanding Fido customer etc. (since 1996 or so).

I understand that this is not strictly retention since that 3rd line is on prepaid now. Any ideas how I should approach?

[Mendesb]

We got Fido to Fido etc. after mentioning the Telus $17 deal. They gave us a bunch of credits to bring the cost down. I wonder what my chances are to add a third line to my account for around $20 or so, since I am a longstanding Fido customer etc. (since 1996 or so).

I understand that this is not strictly retention since that 3rd line is on prepaid now. Any ideas how I should approach?

just call retention directly and say you would like another line with the exact same plan with the credits. I did it with my 10$ plan and got it no questions asked (was weird but i was very happy :) I also got 100$ in my account because i took over an account)

for any further questions dont be hesitant to email me :)

[Durrann]

my current plan is $25

100 day time minutes
unlimited incoming
1000 EW

$25 + SAF + 911 + tax

i also added the value pack CID , VM, 50 text and name calling for $11

so total comes to about $48

however dont u guys think i can do better since I've been with fido for 3 or 4 years now and text messaging CID and VM , and unlimited EW should be included in my package.

I really want to talk to CS


this is what i want

unlimited incoming
CID
VM
100 Text
unlimited EW after 5pm if possible if not 7
and maybe fido to fido

for $25 + SAF + 911 + tax

is it possible what do u guys think?

[jan27299]

It is possible for even cheaper than what you want.
mine was exactly same as your current plan except no text and i was paying about $42 with taxes in.

I now get pretty much what you want:

350min anytime
unlimited incoming.
100 text
vmail and call display
unlimited nights and weekend (after 7pm).

for $29 with taxes (no 911 and no SAF).

[Mendesb]

my current plan is $25

100 day time minutes
unlimited incoming
1000 EW

$25 + SAF + 911 + tax

i also added the value pack CID , VM, 50 text and name calling for $11

so total comes to about $48

however dont u guys think i can do better since I've been with fido for 3 or 4 years now and text messaging CID and VM , and unlimited EW should be included in my package.

I really want to talk to CS


this is what i want

unlimited incoming
CID
VM
100 Text
unlimited EW after 5pm if possible if not 7
and maybe fido to fido

for $25 + SAF + 911 + tax

is it possible what do u guys think?

of course you can. You dont even have a retention plan.. just a normal one.


If any of you have questions, dont be hesitant to ask :) and btw welcome to RFD you'll save A LOT, and in turn spend a lot :P lol

When I see a good deal.. I just cant seem to say no

[Durrann]

thats a really good deal

what did u say to get it?

and how u manage to get no SAF and 911?


I've been reading this thread, and finally called Fido to reduce my bill from about $50/mo which included Unlm Inc/E+W, 150 Anytime, VM/CID, 100 text msgs.

I got:
-Unlimited Incoming / Evenings and Weekends
-Caller ID / VM / Who Called? / Name Display / Unlimited WAP
-No System Access Fee (SAF) or e911 Fee
-2,500 text msgs
-150 Anytime mins
-Nokia 6300

for $36/mo.

Is this a good deal?

Forgot to ask ... if I have an unlocked Nokia N95, can I still use the unlimited WAP or will they charge me extra as it isn't a Fido phone. How can they tell?

[Durrann]

thats a realli sweet deal
did u have to threaten to cancel or anything? haha

i guess when i call them i just have to be firm and tell them what i want eh?

btw thanks a lot for letting me know.

It is possible for even cheaper than what you want.
mine was exactly same as your current plan except no text and i was paying about $42 with taxes in.

I now get pretty much what you want:

350min anytime
unlimited incoming.
100 text
vmail and call display
unlimited nights and weekend (after 7pm).

for $29 with taxes (no 911 and no SAF).

[shwinn]

just call retention directly and say you would like another line with the exact same plan with the credits. I did it with my 10$ plan and got it no questions asked (was weird but i was very happy :) I also got 100$ in my account because i took over an account)

for any further questions dont be hesitant to email me :)

I'd like to do something similar. Im currently with rogers and would like to keep my number. My friend has a retentions plan that i want.

Could he simply call retentions and ask for a second with my number or do i have to leave my number for the plan?

[al1n_7]

Im on a prepaid service now. How do I get into the retention deals? I tried calling them and they said I would get $150 credit from switching into a plan. And they offered me
$25
50mins
Unlimited E/W & Incoming

I need more mins for less value.
Help ?
Thanks!

Also im aiming at less than 30 for total.

[T-Man]

Hhhmmm... I'm not with Fido but I should give them a call, say that my contract with Bell is coming up and was thinking of switching to you guys, see what they offer....

[evildan]

just call retention directly and say you would like another line with the exact same plan with the credits. I did it with my 10$ plan and got it no questions asked (was weird but i was very happy :) I also got 100$ in my account because i took over an account)

for any further questions dont be hesitant to email me :)

What is their direct #??

[kaerbslaed]

It is possible for even cheaper than what you want.
mine was exactly same as your current plan except no text and i was paying about $42 with taxes in.

I now get pretty much what you want:

350min anytime
unlimited incoming.
100 text
vmail and call display
unlimited nights and weekend (after 7pm).

for $29 with taxes (no 911 and no SAF).


Very good value for its price. May I ask for some advise on how you asked for such a great deal; the methods, techniques and more importantly what you mentioned to them in order to get this deal. :confused: :confused:

I have been with Fido for 6 years and I am currently on a 2 yrs contract with 4 months left to it, paying $25

150mins
unlimited evenings & weekends
unlimited incoming
no extra add-ons)


Thanks for the reply in advance :D

[jan27299]

Very good value for its price. May I ask for some advise on how you asked for such a great deal; the methods, techniques and more importantly what you mentioned to them in order to get this deal. :confused: :confused:

I have been with Fido for 6 years and I am currently on a 2 yrs contract with 4 months left to it, paying $25

150mins
unlimited evenings & weekends
unlimited incoming
no extra add-ons)


Thanks for the reply in advance :D


I called the direct line on page 1 of this thread.
I told them that my company is being offered a great deal by Bell.

I told them Bell was offering:

40omin anytime
unlimited nights and weekends
free vm and CID
i also told them free calls from/to any bell customer with a 2yr contract for $25+tax no SAf and 911.

The CSR for Fido matched the deal the best he could and i was actually offered no text but for $1 more i paid $26+tax with the 100text if i signed a 2yr contract and they gave me $200 off any phone fido offered

[Durrann]

yeah i didnt call CSR i just called Customer Service
and i told them my other friends that are using fido has a better plan

i explained to him the plan and he said i heard of no plan but you can check fido.ca for the plans.
Those are the only plans we have.

I told him that Im paying too much for my plan but he said well those are the only plans that are on the fido.ca

I just hung up.
I should've threatened to cancel?

[shwinn]

Ive been with rogers for about 2 1/2 years but i want to leave because i think fido better plans.

I called fido retentions under my friends account a got a plan that i liked.

I asked the rep if it was possible to get a second line with the same plan, but unfortunatly he said it wasnt possible.

The rep said i had to the second line on a normal plan, and call in retentions to see im eligible for a retentions plan.

I find it ridiculous that they cant simply open a second line with the same retentions plan.

Do you guys have any suggestons on how i could port my rogers number over to fido under a retentons plan? If it helps, my friend is willing to have me on his account.

[Mendesb]

yeah i didnt call CSR i just called Customer Service
and i told them my other friends that are using fido has a better plan

i explained to him the plan and he said i heard of no plan but you can check fido.ca for the plans.
Those are the only plans we have.

I told him that Im paying too much for my plan but he said well those are the only plans that are on the fido.ca

I just hung up.
I should've threatened to cancel?

lol... saying my friend has a better plan doesnt typically work.

[eJay]

Just want to share what I got today. my old plan is

100/1000 E/WE + Unl. incom. $30.00
100 anytime minutes $10.00
Voice Messaging + Call Display $9.00
9-1-1 emergency service $0.50
System access fee $6.95
------------------------------------------------------------
Total $56.45
Monthly credit $10 $-10.00
Monthly credit of $15 $-15.00
---------------------------------------------------------
Total $31.45

so my original plan is $31.45+tax for 200min day time, free evening/weekend, unlimited incoming call, VM, CD, 911, SAF.

I called today and got $25 for 200/1000 E/WE + Unl.Incom. to replace my old $30 100/1000 plan, everything else keeping the same, which means $26.45+tax for 300min day time, free E/WE, unlimited incoming call, VM, CD, 911, SAF

[brownman87]

Ive been with rogers for about 2 1/2 years but i want to leave because i think fido better plans.

I called fido retentions under my friends account a got a plan that i liked.

I asked the rep if it was possible to get a second line with the same plan, but unfortunatly he said it wasnt possible.

The rep said i had to the second line on a normal plan, and call in retentions to see im eligible for a retentions plan.

I find it ridiculous that they cant simply open a second line with the same retentions plan.

Do you guys have any suggestons on how i could port my rogers number over to fido under a retentons plan? If it helps, my friend is willing to have me on his account.

you built 2.5 years of tenure with rogers, and you want to start all over again with fido.
you do understand that you will get worser reception once you get out of your city limits and you cant get 850frequency unless u pay the 5 bucks expanded network fee, while rogers can acess both 850/1800

i wud give to be in ur position right now, im just counting down to 6 months of tenure so i can land a sweeter deal.

[Kasakato]

you built 2.5 years of tenure with rogers, and you want to start all over again with fido.
you do understand that you will get worser reception once you get out of your city limits and you cant get 850frequency unless u pay the 5 bucks expanded network fee, while rogers can acess both 850/1800

i wud give to be in ur position right now, im just counting down to 6 months of tenure so i can land a sweeter deal.

Fido and Rogers to not separate the frequency, it goes by geographic area only.

[S.Chan]

you do understand that you will get worser reception once you get out of your city limits and you cant get 850frequency unless u pay the 5 bucks expanded network fee, while rogers can acess both 850/1800

That is not correct. There is only one GSM network right now in Canada and it's used by both Rogers and Fido. There is no more Fido network despite what your phone displays; Rogers integrated the two networks when they bought out Microcell. Both carriers are able to access the 850 and 1900 bands anywhere in Canada.

The difference, however, is that Rogers can use the entire network (even in the more remote areas) without any pay per use charge. Fido, on the other hand, can still use the entire network, but when you're in remote areas you'll be charged on a pay per use basis (i.e. minutes not deducted from your pool). An alternative to this is to pay the $5 Expaned Network Fee which will allow you to use the entire network (even in remote areas) without incurring any pay per use fees (i.e. deduct minutes from your pool). It should be noted that long distance fees (where applicable) still applies to both Rogers and Fido when in the "expanded network".

[bboard]

Curious whether any of you talked to Fido retention recently (say within the last week) and successfully negotiated a plan (say a half decent) with monthly credits say $10+ ? I'm asking for a friend who was told "We can't offer monthly credits anymore...because we gave out too much"

I'm calling it a BS, but figure will check first...cheers!

[Arabian_Princess]

Curious whether any of you talked to Fido retention recently (say within the last week) and successfully negotiated a plan (say a half decent) with monthly credits say $10+ ? I'm asking for a friend who was told "We can't offer monthly credits anymore...because we gave out too much"

I'm calling it a BS, but figure will check first...cheers!


Maybe thats just an excuse they used not give credits because account holder wasnt elegible?

I called in for my sister approximately 1 week ago. Got $15 credit on the $16 value pack and $150 one time credit for resigning a 3yr contract.

[Mendesb]

Maybe thats just an excuse they used not give credits because account holder wasnt elegible?

I called in for my sister approximately 1 week ago. Got $15 credit on the $16 value pack and $150 one time credit for resigning a 3yr contract.

everyone is eligible if you dont have any credits on your account, and if you dont have a retention plan.

[bhullarg]

O.K. I finally had the time to call back in. I've been with Fido since March 2005 and have 11 months remaining on an upgrade I did last year.

700 daytime minutes
Unlimited Evening/Weekends starting at 5pm
Call Display/Voicemail/2500 texts (I don't need other features)
Fido to Fido unlimited calling
Fido to Rogers Unlimited Calling
Did not have to sign agreement (I will by the end though)
AFter tax and SAF it's supposed to be just under $46.

I was recently paying about $65 and never had Fido to Rogers and I had 150 daytime minutes.

[Durrann]

lol... saying my friend has a better plan doesnt typically work.

so i should compare with other companies instead right? haha

[guardianflash]

My mom was on a 2 year contract and just ended recently. What can Fido offer her free? Would she be able to get free CID or fido to fido if she sign another contract? She just got the EPP $17.50 plan from Telus and I was thinking instead of canceling the Fido line, I would take over it without even changing the address or name. What do I say when calling Fido? Do I ask them "Could you add on CID and fido to fido if my mom sign another contract, say 3 year contract?"

[slaveern]

Called the number from page 1 ---> Fido customer last 5 years. Not the best deal but it's good enuf for me:

$25.45+tax
200 min anytime
1000 evenings/wkends @ 7pm
unlimited incoming
Caller ID
Call Forward
SAF+911
3 years contract

Thanks the forum for all the info....

[guardianflash]

Called Fido a min ago and got this:

2 Year Contract
$25

100mins
Fido to Fido
Unlimited Evenings & Weekends from 5PM
Call Display
Free Calls till June 9th 2008
Free Motokrzr K1

would be nice to have 200mins instead, but I didn't want to push it. Maybe I'll call them for it in 3 months. Most of my friends are on Fido, so Fido to Fido will do for now.

[fanboy2008]

here's what i got:

200 daytime min
1000 E/W min
unlimited incoming
Call display
$5 discount to cover my text messaging
free motokrzr

$20 + SAF + 911.
3 year contract.

could i've gotten a better deal? probably yes. i only talked to her for 5 minutes. But I got everything I use and need (i.e., call display, unlimited, and text.)

I mentioned that I was thinking of changing to koodo mobile. And talked about that $20 plan. In case that helps anyone.

[lisiuping]

my deal:
2 years contract
$20 + SAF + tax
200 min per month
free incoming calls
free weekend and evening
call display
Free Motokrzr K1

with free incoming calls, you never use up the 200 min.

[MildSe7en]

Called in today..

25$/ Month + SAF + 911
100 Outgoing Weekday
1000 Outgoing Evenings and Weekends
Unlimited Incoming Calls
Free Fido to Fido and Fido to Rogers
Unlimited Text Messaging

[Arabian_Princess]

Thats one hell of a sweet deal!

O.K. I finally had the time to call back in. I've been with Fido since March 2005 and have 11 months remaining on an upgrade I did last year.

700 daytime minutes
Unlimited Evening/Weekends starting at 5pm
Call Display/Voicemail/2500 texts (I don't need other features)
Fido to Fido unlimited calling
Fido to Rogers Unlimited Calling
Did not have to sign agreement (I will by the end though)
AFter tax and SAF it's supposed to be just under $46.

I was recently paying about $65 and never had Fido to Rogers and I had 150 daytime minutes.

[guardianflash]

is adding free unlimited incoming calls easy to get? Or do they only give it out if they feel like it.

[s1301950]

Anyone got any tips on reversing data charges that you didn't know you did? i'm thinking of getting the unlimited data plan, but i just got a 600$ charge on my phone which i didn't know i used.... any tips would be greatly appreciated.

[slaveern]

is adding free unlimited incoming calls easy to get? Or do they only give it out if they feel like it.

Hmm it doesn't work that way. You have to find and tell them a very specific plan from a competitor with all the details, then they'll try to match with something similar. Say for example your employer has some sort of employee cell plan from Bell. I think it's rare that they'll 'throw in' anything for free.

[winterfreshgrin]

Anyone got any tips on reversing data charges that you didn't know you did? i'm thinking of getting the unlimited data plan, but i just got a 600$ charge on my phone which i didn't know i used.... any tips would be greatly appreciated.

ouch, thats a tough one, good luck with that and let us know how it goes.

I personally don't need the internet on my phone and called up fido to have them disable the internet.
i found that sometimes i would push the internet button by accident or i'd forget to lock my keys and the next thing you know you get dinged for the charges

[flexwong]

is adding free unlimited incoming calls easy to get? Or do they only give it out if they feel like it.

unlimited incoming only costs like $5 (but you can't add it on as a stand alone, must be in the package) so its not that hard to get them to throw it in for you. but then again, it all depends on who you're talking to, what you say to them, how long you've been a customer and such.

[bhullarg]

Anyone got any tips on reversing data charges that you didn't know you did? i'm thinking of getting the unlimited data plan, but i just got a 600$ charge on my phone which i didn't know i used.... any tips would be greatly appreciated.

I got a $400+ bill. i checked my email a few times in the month, but i have no idea how I racked it up so high. First time I had Data charges in 3 years. Never touched it before. I was hoping they would see the spike and give me the benefit of the doubt and pay half or 60%, but they made me pay it in full. I didn't argue much though.

[NerV]

Hey guys! I was wondering what kind of retention deals does Fido have on LD? I know Rogers offers 1000 LD for $5.

I'm also a bit confused about the Fido month-to-month users. I'm on Rogers, but my gf is on Fido month-to-month. When I usually call Rogers I say:

- Hi! How much would it be to cancel my account?
- $xxx.
- Sweet! Can you please go ahead?!
- Why..and bla, bla, bla and from this point I start bargaining.

What about Fido? Should I call in and say I want to cancel? Or may be ask her what is the cancellation procedure?

[vinnytran]

was a customer for about 1 week. called in was about to cancel and negotiated.

200 daytime
unlim evenings and weekends (5pm)
Call Id
Unlimited Text
6 months unlimited talk

$125 credit

22+SAF+911+tax = $30.92

hows that for a new customer?

[lisiuping]

Anyone got any tips on reversing data charges that you didn't know you did? i'm thinking of getting the unlimited data plan, but i just got a 600$ charge on my phone which i didn't know i used.... any tips would be greatly appreciated.


blame the kids
my friend gets to pay 1/3 of the charge
he said the kid used it by accident

[sugarroo]

ok, i've been a customer since 1998 on a month to month plan

i've called twice and said that i'd like to cancel and both times they said that they'd go ahead and put in the order and that 30 days from now my service would be cancelled. no fuss at all...

what am i doing wrong?

[lboogie]

hey everyone, im a newbie on the forum but i thought i'd share my experience with y'all.
ive just had the worse fido experience with customer relations. i have three lines with fido and my bill is usually around $200+, i called to cancel two lines hoping to get something better for the one i was gonna keep.
my current plan:

100day mins.
unlim. w/e
cD/voicemail
SAF
=$30 tax in.

they cancelled the two lines with no questions asked and offered me a plan for the line i was to keep that obviously better than my existing one, but cost more: $35/mth on 3yr. 250day mins. unlim w/e, unlim. incoming, CD/voice, 100 textmsg. she had also said she couldnt do ANYTHING for me unless i signed a contract. is this common? i expressed my concerns about not being happy with my existing plan, and she claimed fido is competitive but there are no guarantees. I was nice, and told her that she did a satisfactory job in addressing customer relations before ending the call.

im not a satisfied customer as u can tell. i have over $200 in fido dollars, been with them since 2000 and this is the best they can do?

any comments or suggestions?

[brownman87]

hey everyone, im a newbie on the forum but i thought i'd share my experience with y'all.
ive just had the worse fido experience with customer relations. i have three lines with fido and my bill is usually around $200+, i called to cancel two lines hoping to get something better for the one i was gonna keep.
my current plan:

100day mins.
unlim. w/e
cD/voicemail
SAF
=$30 tax in.

they cancelled the two lines with no questions asked and offered me a plan for the line i was to keep that obviously better than my existing one, but cost more: $35/mth on 3yr. 250day mins. unlim w/e, unlim. incoming, CD/voice, 100 textmsg. she had also said she couldnt do ANYTHING for me unless i signed a contract. is this common? i expressed my concerns about not being happy with my existing plan, and she claimed fido is competitive but there are no guarantees. I was nice, and told her that she did a satisfactory job in addressing customer relations before ending the call.

im not a satisfied customer as u can tell. i have over $200 in fido dollars, been with them since 2000 and this is the best they can do?

any comments or suggestions?

seriously wut they offered you was lame, tell them you will switch to koodo mobility if they dont fix up ur deal.

you shud get this deal
200 anytime
free from 7 or 1000 mins
incoming free
cid (and vm if you are lucky)
for 20 bucks or less..

my fido is this
200 anytime
free form 5
incoming free
cid
for 17+SAF+taxes, and i been with them only since 2005

[brownman87]

I have been an expert at this for a while and have gotten people plans, phones, upgrades, digital boxes etc, where they couldn't in the past due to poor customer service. I will outline what you need to know to get what you want or close to it as possible.

Lets Get Started.


I personally believe the KEY to getting the best is to get a rep who knows what they are talking about and is willing to listen before making judgment or a decision, and can keep their emotions in check. If you feel the rep you are speaking to will not meet your expectations thank them for their time and call again, you may have to do this a few times. Try not to give away too much info if you get someone who is unsatisfactory as they may or will make notes about their conversation with you.

Now lets talk about you as a customer. Why do you want a better deal? Paying too much? Just cause you can? These are important factors to consider before you speak to retentions. Going into it blind is bad because some reps will do everything they can to make you miserable including calling your bluff if you say you are going to cancel your service. KNOW WHY YOU WANT A BETTER DEAL!!! is your phone ****** with no seeg or your bills too high? getting a better deal just because you want one might not work very well with some people so try to think of a good reason even if it might not be the real one and stick to it.

Have you researched what you want? no???? how the hell are you going to get a better deal unless you know what you want? don't just let the rep offer you something, ASK for it. Does that Fido plan catch your eye or does your friend with Telus get a super deal when he got his phone? these things are good to know. Checking the retentions plan thread is also great cause you can see what others got offered and ask for that.

Now before you run to call rogers lets talk about some do's and don'ts of retentions


- DO state the reason for your call (poor service, overpaying, etc)
- DO know what you got now and what you want after (Crappy plan to good one, broken phone to new one)
- DO be willing to throw in the towel if you are really unsatisfied even if it means a $200 ECF to get a free phone and a sick plan from someone else.
- DO ask for notes to be made on your account and get rep id's or interaction #'s for your notes
- DO ask for some time to think about the offer you were given or if you don't like what was offered
- DO be polite

- DON'T Swear or be rude (its ok to be angry but don't step past that line of angry to harassment or be one of those stupid ****ing *******s who still has temper tantrums at 35 as it will get you nowhere)
- DON'T sound like you don't know what your talking about (as a rogers customer/employee/fan you should be familiar with things like CTN, BAN #, Transfer of Responsibility, CLM, etc)
- DON'T give up

So far you should have a pretty good idea about getting what you pay for.

I'd like to see others post tips and tricks that have worked for them or if you need some help feel free to ask.


cheers.


p.s. i have a broken wrist so this probably wasn't the greatest post so moderators feel free to edit away.

http://howardforums.com/showthread.php?t=1343586
THIS IS NOT MY ARTICLE, THIS IS THE DIRECT LINK

[brownman87]

How to get more out of Rogers
There are a few of these "articles" or "tutorials" out there...however after awhile...they sort of get burried in the forums. Over the past month i've helped a number of friends cut their rogers and fido bills in half (or less) and did the same for myself. I wrote an article on my blog explaining the different types of customers and why some pay less than others. I don't want to forum-spam and that isn't my intention at all so i thought I'd just copy and paste the article here rather than trying to direct everyone to my blog: so here it goes!

hope this helps some of you! Down with price discrimination!!!

How to get more out of your wireless provider

So like everyone on this planet I have a cell phone and I honestly don't know what I would do without it. In fact, thinking back over the past 6 years or so I can almost recall every instance where I forgot my phone and didn't have it by my side. It's become a bit of a security blanket for me.

I know you're the same...don't bother denying it...but are you paying too much? Most are and you're probably one of them.

Price Discrimination

There's one thing that I can't stand about my cell phone company and that's the fact that they engage in price discrimination. In short, price discrimination is the practice of charging different prices for the same product in different markets or offering certain buyers price advantages over others. Or to really drive it home, charging you more than they charge your friend.

Over the past 6 years I have been a customer of every major Canadian wireless provider. That's right, Fido, Bell, Telus, and most recently Rogers. I have been on a number of corporate plans, corporate reimbursed plans, employee purchase program plans and most recently retention plans. This is what I want to focus on.

So here's the first point I want to make clear: despite what your corporate rep, your sales agent, or friend might tell you...the best price plan is NOT a corporate plan. It is NOT a promotion nor is it an employee purchase plan. I was under this illusion for a number of years and though I most certainly was paying less than your average customer who took advantage of your average wireless promotion I was still paying more than I had to.

Customer A

The average customer will walk into the store, pick out a phone, pick out a plan--perhaps even a "promotional plan"--and sign a 3 year contract. We'll call this customer A. During this 3 year contract they will remain on the same price plan completely oblivious to the fact that over the course of the 3 years their plan will become obsolete and will be replaced by some cheaper, better plan.

Customer B

Meanwhile another customer will jump on an employee purchase plan, which by-the-way is available on some providers is even available to Airmiles card holders, and will end up paying approximately two thirds of what customer A is paying. We'll call this customer B.

Customer C

Finally our most aggressive customer--customer C--will call the company up and negotiate for the best possible offering. They will do this perhaps by doing a bit of market research and/or reading to determine what other options are out there and will stand firm on the notion that their business is valuable to the company and the company will do whatever it takes to land the contract. In the end...they'll end up as little as a third of what customer A pays and half of what customer B pays.

There are a number of variations in between A, B, and C however these are the most common examples.

How to be a "C" customer

Becoming a "C" customer is actually surprisingly easy. Over the years I have gained expertise on wireless technology, pricing strategies carried out by the providers, negotiating techniques and so on. Couple these together and you've got a pretty good chance in landing that ideal price plan.

Step 1.

First it is important to determine your needs. How many daytime minutes do you need? How many evening minutes? What phone options would you like? How many years are you willing to tie yourself to the provider for?

In our example, our needs are 250 daytime minutes, unlimited evenings and weekends starting at 6pm, caller ID, voicemail, unlimited incoming calls, and unlimited in-network calling, and 100 Canadian long distance minutes. This price plan is a pretty comprehensive and will suit most consumers or business people just fine.

Tip: this price plan is completely achievable in Canada for UNDER $25/month. See Howard Forums retention pages for some real-life examples: http://www.howardforums.com/showthr...on#post10924210

Step 2.

Call a competitor up and find out what they feel your business is worth. This is often a great strategy for determining what else is available on the market. It's definitely not a required step but will provide you with some awareness as to what else is out there.

Typically I'll call simply to find out what the current promotions for the industry are. They will often provide you with an extremely competitive price-plan in order to win your business. Remember to find out what sort of phone or device they are offering you. CDMA providers such as Telus or Bell often have promotions offering high-end devices such as the blackberry pearl for free. GSM providers such as Rogers or Fido often charge $100-200 more for the SAME device. Use this as leverage.

Step 3.

Call your current provider up and ask to speak with Customer Relations or Customer Retentions. Your reasoning is due to the fact that you are considering the option of cancelling due to the cost of your price plan. You most certainly can bring up the fact that their competitors have better promotions currently on--if true.

Explain to retentions or customer relations that you recently became aware of the fact that you are paying more than you should. Explain what you are trying to achieve: a better price plan for less money and that you would like a new phone for free since this is what the competition always offers on new contracts.

You will most likely be required to sign at least a 2 year contract however in another article I'll explain how to get out of a contract with a company--so this really isn't that big of a deal.

Tips and tricks

So really that's it! Here are a few pointers if you are having trouble achieving results:

1. If you don't succeed at first, try try again. In other words, if you get a retentions rep who clearly isn't interested in helping you out conclude the call by saying "well I'll have to think about your offer" and call back another day. This is key as most of you will find that it takes 2 or 3 calls to land the ideal plan.

2. If they won't give you a free phone, mention the fact that every other wireless company in Canada offers high-end phones for free on all new contracts. Why should your 3 year renewal be any different?

3. One very important thing to remember is the cost of providing services to customers varies based on the service provided. For example for a company to provide you with free Caller ID or Voicemail really costs them nothing. There is little or no additional cost to them in adding one more account to their voicemail system and zero cost to caller ID; so you should always get these features for free.

Long distance is mostly obsolete with the high-speed, high capacity data networks. For the provider to add long distance minutes to your account costs next to nothing. Again this should be a freebie.

In-network calling is another freebie--all of the call traffic when calling from Telus to Telus or Rogers to Rogers stays within their network (with some exceptions) so this should be another freebie.

In other words, look at what you want and determine what things you should be getting for free, and which ones you should be paying [less] for.

That's it! If you have any questions or would like to add anything post in the comments and I'll do my best to incorporate your ideas in an update.

Good luck!

Original article is here: http://blog.ryan.kononoff.com/2008/04/how-to-get-more-out-of-your-wireless.html

ANOTHER DIRECT LINK

[666Hunter666]

Negotiating a deal for cousin and they offered
700 d/mins
V/M and CID
$40 + SAF + 911 fees + Tax and free handset = $47.45 + tax
Waive V/M and CID charges which is $9
2 year deal

kept on negotiating then they offered
250 d/mins
unlimited incoming
unlimited evenings at 7pm
100 L/D
V/M and CID included
$35 + SAF +911 fees + Tax = 42.45 + tax
3 year deal

I still think both deals are cold will try again later.

[lboogie]

seriously wut they offered you was lame, tell them you will switch to koodo mobility if they dont fix up ur deal.

you shud get this deal
200 anytime
free from 7 or 1000 mins
incoming free
cid (and vm if you are lucky)
for 20 bucks or less..

my fido is this
200 anytime
free form 5
incoming free
cid
for 17+SAF+taxes, and i been with them only since 2005

thanks for the advice, i definitely plan on calling again in the near future, hopefully it isnt to really cancel my line

[professionaldude]

ok, i've been a customer since 1998 on a month to month plan

i've called twice and said that i'd like to cancel and both times they said that they'd go ahead and put in the order and that 30 days from now my service would be cancelled. no fuss at all...

what am i doing wrong?

Don't say u want cancel. Be polite and say that i am looking for a better plan than the 1 i currently have and mention some bell or Telus plan that they are offering.

[Trooper8111]

Don't say u want cancel. Be polite and say that i am looking for a better plan than the 1 i currently have and mention some bell or Telus plan that they are offering.

You should call and say you want to cancel. They will transfer you to retention. You have to say that you want to cancel because of a better deal from a competitor (you should have an example). How long you have left on your contract will dictate how good a deal you're offered. Good luck.

[st7860]

this is the proper number to call: 1-888-259-3436 - choose 'deactivate' from the menu

[Mugen_z]

$26

200 anytime
unlimited evening + weekend after 7pm
fido to fido
enhanced voicemail
caller id
name display
who called
2,500 text
instant messaging
free LG chocolate
$35 credit back on account
6 months unlimited calling
3 years contract

[bigasif]

My friend has been on contract with Fido for almost 3 years and had no idea about retention deals until I told him about them today, since he said he was looking for a new contract.

What he had...
100 anytime
Unlimited incoming
1000 eve/wknd @ 6 or 7
$25 + fees + taxes

He called up Fido and seems to be set on one of the deals he got...

First Offer:
200 weekday
Unlimited Eve/Wknd @ 5
1000 fido-to-fido
Unlimited Incoming for 12 months
CID
Free Cheap Phone
--------------
$20 + fees

Second Offer:
300 weekday
Unlimited Eve/Wknd @ 5
Unlimited Incoming
CID
Free Cheap Phone
-------------
$25 + fees

Third Offer:
100 weekday
1000 eve/wknd @ 5
Unlimited Incoming
CID
6 Months unlimited Local
+$50 credit on his account because he doesn't get a phone
-$10 credit every month for first 12 months
2yr Agreement
-------------
$25 + fees

He also has about 60-70 fido dollars on his account.


He likes the last one. He said he doesn't even usually use the 100 weekday minutes, since he normally gets most calls incoming, and makes most calls in the evening/weekend. He mainly likes the fact that its $15 for the first year.

What do you guys think?

[professionaldude]

Well, both 2 and 3 seems to be great plans but personally if he uses a lot of day time minutes so I would say go with plan 2. It's up to him whichever he choose.

[brownman87]

My friend has been on contract with Fido for almost 3 years and had no idea about retention deals until I told him about them today, since he said he was looking for a new contract.

What he had...
100 anytime
Unlimited incoming
1000 eve/wknd @ 6 or 7
$25 + fees + taxes

He called up Fido and seems to be set on one of the deals he got...

First Offer:
200 weekday
Unlimited Eve/Wknd @ 5
1000 fido-to-fido
Unlimited Incoming for 12 months
CID
Free Cheap Phone
--------------
$20 + fees

Second Offer:
300 weekday
Unlimited Eve/Wknd @ 5
Unlimited Incoming
CID
Free Cheap Phone
-------------
$25 + fees

Third Offer:
100 weekday
1000 eve/wknd @ 5
Unlimited Incoming
CID
6 Months unlimited Local
+$50 credit on his account because he doesn't get a phone
-$10 credit every month for first 12 months
2yr Agreement
-------------
$25 + fees

He also has about 60-70 fido dollars on his account.


He likes the last one. He said he doesn't even usually use the 100 weekday minutes, since he normally gets most calls incoming, and makes most calls in the evening/weekend. He mainly likes the fact that its $15 for the first year.

What do you guys think?

all 3 are very warm for an old customer.
sorry to say this,
im just motivating u to do better.

i got this
200 anytime
free from 5
incoming free
cid
17 plus fees.
im gonna be almost 3 years too.
i was on the student plan, if that makes much difference.

[professionaldude]

all 3 are very warm for an old customer.
sorry to say this,
im just motivating u to do better.

i got this
200 anytime
free from 5
incoming free
cid
17 plus fees.
im gonna be almost 3 years too.
i was on the student plan, if that makes much difference.

So, how did u negotiate the student plan deal to $ 17. Let me know the exact amount with taxes.
thank's

[4flava]

Did anyone have any luck with negotiating a city fido plan??.. has anyone been able to get credits one an existing CF plan??

[dawkins20]

How long does fido usually take to send out phones? I usually get phones in store so i'm just wondering.

thanks.

[msb45]

How long does fido usually take to send out phones? I usually get phones in store so i'm just wondering.

I got mine in 2 or 3 days - much faster than they had said it would take

[jan27299]

Get this.
I finally got my bill from Fido for my retention plan.
The first month was just adjustments so i paid no attention to it.

My new bill was for the $26 we agreed upon but they are now tacking in the SAF and 911 bringing my total to $33 so i called them to complain and they tell me it is impossible and i told them i would have not agreed to stay with Fido if not for that specific deal.

She puts me on hold to check the conversation between me and the original retention person and 5 minutes later she goes they will call me in 1-2 days with an update.

I think they checked the message and found that i did ask like 10 times to make sure all i have to pay was $26+tax so now they are probably buying time.

They even tried to rub it in that they even gave me a razr2 which i returned so it stumped them even more.

WTF do they think.
They cant even lie to me on the length of my conversation with retention because my VOIP still has the length of time when i called them 2 months ago.

[Mendesb]

Did anyone have any luck with negotiating a city fido plan??.. has anyone been able to get credits one an existing CF plan??
max ive seen is 10$ off,
How long does fido usually take to send out phones? I usually get phones in store so i'm just wondering.
they say 3-5 business days, but ive received a phone in 1 day before (ordered thursday, got it friday.)
thanks.

Get this.
I finally got my bill from Fido for my retention plan.
The first month was just adjustments so i paid no attention to it.

My new bill was for the $26 we agreed upon but they are now tacking in the SAF and 911 bringing my total to $33 so i called them to complain and they tell me it is impossible and i told them i would have not agreed to stay with Fido if not for that specific deal.

She puts me on hold to check the conversation between me and the original retention person and 5 minutes later she goes they will call me in 1-2 days with an update.

I think they checked the message and found that i did ask like 10 times to make sure all i have to pay was $26+tax so now they are probably buying time.

They even tried to rub it in that they even gave me a razr2 which i returned so it stumped them even more.

WTF do they think.
They cant even lie to me on the length of my conversation with retention because my VOIP still has the length of time when i called them 2 months ago.

yah, its messed. You might have to call in a few times.

[beripari]

yah, its messed. You might have to call in a few times.

A FEW times? I'm still calling in monthly to sort out son's pay-go plan he opened last AUGUST!! Getting "close" to getting it right though -- only taken 8 mos so far!

[boostfluid]

Did anyone have any luck with negotiating a city fido plan??.. has anyone been able to get credits one an existing CF plan??

I was able to get a $15 monthly credit, free unlimited mobile surfing, and a free Razr2. My wife was only able to get $5 monthly credit and a one time $50 credit.

[justmoe]

has anyone been able to convince fido to let them get the 65.00 1gb plan for use with a unlocked cell phone(non-fido handset)? it is freely offered at Rogers but refused to me at Fido. I am going to cancel and this will be the only thing retention can bribe me with.

[Mendesb]

A FEW times? I'm still calling in monthly to sort out son's pay-go plan he opened last AUGUST!! Getting "close" to getting it right though -- only taken 8 mos so far!

just wondering.. why is he on a pay as you go plan? unles he spends less than 10$ a month.. makes no sense

[beripari]

just wondering.. why is he on a pay as you go plan? unles he spends less than 10$ a month.. makes no sense

Makes perfect sense since he spends practically nothing! Most spent so far was $11.00 (long distrance) when he was away for competition. Usually its $1 or $2.00 per month max! (I had all text messaging & internet useage turned off so he didn't "accidentally" push the wrong button & run up charges!). Couldn't find a cheaper option for our needs.

Actually, he was in a credit situation of almost $170 (due to promotional credits, etc) - I was refilling at $20 monthly to gain the extra 10% while we determined his usage (although I've recently heard of one carrier where you don't have to refille monthly - every 2-e months? not quite sure). I was able to get most of these funds transferred to my account then "attempted" to change his to $10 monthly refills (the cheaperst route I'm aware of) -- that was a major problem! They kept saying it was changed but it wasn't -- apparently it has to be changed in THREE different systems -- finally got it right (!) but he's back to amost $100 credit already! He's only 11 but as a national athlete, is constantly away from home & needs phone access. The primary purpose was to provide him with cell phone for long distance useage during travel for competitions & a fast way to contact us for pickups, etc. Calling cards useless for that age group and phones aren't always readily available in athlete residences or gyms!

If you have a more feasible suggestion, it would be greatly welcome! They're missing an entire market of very young kids -- they need a much better "kids" plan with so many having cell phones these days!

[Mendesb]

just wondering.. why is he on a pay as you go plan? unles he spends less than 10$ a month.. makes no sense

Makes perfect sense since he spends practically nothing! Most spent so far was $11.00 (long distrance) when he was away for competition. Usually its $1 or $2.00 per month max! (I had all text messaging & internet useage turned off so he didn't "accidentally" push the wrong button & run up charges!). Couldn't find a cheaper option for our needs.

Actually, he was in a credit situation of almost $170 (due to promotional credits, etc) - I was refilling at $20 monthly to gain the extra 10% while we determined his usage (although I've recently heard of one carrier where you don't have to refille monthly - every 2-e months? not quite sure). I was able to get most of these funds transferred to my account then "attempted" to change his to $10 monthly refills (the cheaperst route I'm aware of) -- that was a major problem! They kept saying it was changed but it wasn't -- apparently it has to be changed in THREE different systems -- finally got it right (!) but he's back to amost $100 credit already! He's only 11 but as a national athlete, is constantly away from home & needs phone access. The primary purpose was to provide him with cell phone for long distance useage during travel for competitions & a fast way to contact us for pickups, etc. Calling cards useless for that age group and phones aren't always readily available in athlete residences or gyms!

If you have a more feasible suggestion, it would be greatly welcome! They're missing an entire market of very young kids -- they need a much better "kids" plan with so many having cell phones these days!

yah thats what i was saying. Unless he's spending 10$ or less (11$.. whatever) then it doesnt make sense

The great advantage of pay as you go is that theres no SAF fee.

[Trooper8111]

The great advantage of pay as you go is that theres no SAF fee.

And you also get:
> Voice Messaging
> Call Display
> Call Waiting
> Call Forwarding

[beripari]

Very true! But, unless we refill on a monthly basis, we end up losing any money already in there (minimum $10) and, if we KEEP filling up, we end up with a huge balance if only $1-$2 is used monthly! We're still trying various things out -- maybe we should only refill whenl he actually NEEDS it for travel but then he won't have access to a phone for the rare times he DOES need it. And, if no useage in a 6-mos period they told us he'd lose his phone #. We also thought WE could use his phone but we each have our own cell plans so that doesn't make sense for us. Transfering balance to my account was done as a "one time" deal - I don't think its something they will do on a regular basis. It still costs minimum $120 yearly to make sure he has a phone available for use whether he uses it or not. Just don't know any cheaper alternative!

[S.Chan]

Very true! But, unless we refill on a monthly basis, we end up losing any money already in there (minimum $10) and, if we KEEP filling up, we end up with a huge balance if only $1-$2 is used monthly! We're still trying various things out -- maybe we should only refill whenl he actually NEEDS it for travel but then he won't have access to a phone for the rare times he DOES need it. And, if no useage in a 6-mos period they told us he'd lose his phone #. We also thought WE could use his phone but we each have our own cell plans so that doesn't make sense for us. Transfering balance to my account was done as a "one time" deal - I don't think its something they will do on a regular basis. It still costs minimum $120 yearly to make sure he has a phone available for use whether he uses it or not. Just don't know any cheaper alternative!

If your son has such low usage on prepaid, then you should consider using another carrier. Honestly, Fido is not very good for prepaid. For example, 7-Eleven Speakout's expiry for each refill is 365 days. And their cards come in denominations of $25, $50, $75, and $100. So you can spend as little as $25/year instead of your current $120/year. They are an MVNO provider that piggybacks on the Rogers network, so you will get the same reception as your are getting now with Rogers/Fido. More info on 7-Eleven Speakout Wireless here: http://www.7-eleven.com/products/docs/SpeakOut_Brochure_can.pdf

[beripari]

If your son has such low usage on prepaid, then you should consider using another carrier. Honestly, Fido is not very good for prepaid. For example, 7-Eleven Speakout's expiry for each refill is 365 days. And their cards come in denominations of $25, $50, $75, and $100. So you can spend as little as $25/year instead of your current $120/year. They are an MVNO provider that piggybacks on the Rogers network, so you will get the same reception as your are getting now with Rogers/Fido. More info on 7-Eleven Speakout Wireless here: http://www.7-eleven.com/products/docs/SpeakOut_Brochure_can.pdf
THANK YOU! That sounds absolutely perfect for his needs! Not only much more cost-effective but I can give him back the text messaging feature if it's only .05!! Doesn't say anything about the long-distance rates but I imagine they're very comparable! I'll have to call their customer service with a few questions (long distance rates, speed of refilling - ie if he's in one province & I'm in another since "I" would be doing the refilling, can messages be obtained from a landline to save airtime costs, purchase of airtime - only at 7/11? - don't even know where our nearest one is and if they exist in other provinces? etc).

I don't think the number portability should be a problem if we go this route (?) but do you know if he can still use his current FIDO phone or if I'll need to buy him a different phone? I don't see any drawbacks to this plan at all!!

[Mendesb]

Very true! But, unless we refill on a monthly basis, we end up losing any money already in there (minimum $10) and, if we KEEP filling up, we end up with a huge balance if only $1-$2 is used monthly! We're still trying various things out -- maybe we should only refill whenl he actually NEEDS it for travel but then he won't have access to a phone for the rare times he DOES need it. And, if no useage in a 6-mos period they told us he'd lose his phone #. We also thought WE could use his phone but we each have our own cell plans so that doesn't make sense for us. Transfering balance to my account was done as a "one time" deal - I don't think its something they will do on a regular basis. It still costs minimum $120 yearly to make sure he has a phone available for use whether he uses it or not. Just don't know any cheaper alternative!
post it on RFD that you are trying to sell a balance on Rogers pre-paid. You might lose 30% of it, but it may be better
If your son has such low usage on prepaid, then you should consider using another carrier. Honestly, Fido is not very good for prepaid. For example, 7-Eleven Speakout's expiry for each refill is 365 days. And their cards come in denominations of $25, $50, $75, and $100. So you can spend as little as $25/year instead of your current $120/year. They are an MVNO provider that piggybacks on the Rogers network, so you will get the same reception as your are getting now with Rogers/Fido. More info on 7-Eleven Speakout Wireless here: http://www.7-eleven.com/products/docs/SpeakOut_Brochure_can.pdf

and they have cheap phones too!!

[Mendesb]

THANK YOU! That sounds absolutely perfect for his needs! Not only much more cost-effective but I can give him back the text messaging feature if it's only .05!! Doesn't say anything about the long-distance rates but I imagine they're very comparable! I'll have to call their customer service with a few questions (long distance rates, speed of refilling - ie if he's in one province & I'm in another since "I" would be doing the refilling, can messages be obtained from a landline to save airtime costs, purchase of airtime - only at 7/11? - don't even know where our nearest one is and if they exist in other provinces? etc).

I don't think the number portability should be a problem if we go this route (?) but do you know if he can still use his current FIDO phone or if I'll need to buy him a different phone? I don't see any drawbacks to this plan at all!!

Cant port the phone number. IF you do that, then you'll lose the balance you have with fido.

[flexwong]

all 3 are very warm for an old customer.
sorry to say this,
im just motivating u to do better.

i got this
200 anytime
free from 5
incoming free
cid
17 plus fees.
im gonna be almost 3 years too.
i was on the student plan, if that makes much difference.

that plan does not exist anymore. you were given the EPP plan, its gone now so there's no way retentions will offer it anymore.

[krs]

Can someone post or point me to the Fido retention number again please.
I tried searching for it in this thread but with no luck.

I have a Fido account and several months ago the Fido phone broke the third time. I had it fixed the first two times, but the third time I got fed up and cancelled the account.

Well, the bills kept coming in, no usage obviously but still a monthly fee and when I called the regular Fido number today, the agent tells me the account was never cancelled.

What recourse do you have in a situation like that? The phone doesn't work and the cancellation request doesn't work either.
I think maybe retention can handle this better than Fido's regular number.

And I'm way past the three year contract period with Fido.

[S.Chan]

Can someone post or point me to the Fido retention number again please.
I tried searching for it in this thread but with no luck.

It's in the first post... ;)

[beripari]

Cant port the phone number. IF you do that, then you'll lose the balance you have with fido.
REALLY?!?! That makes absolutely no sense to me bu thanks for the heads up! If # portability is now available in the INDUSTRY, Fido's keeping the balance is a little like extortion isn't it? ie, "if you take your # with you or eave, we'll keep your $$" ??? Maybe I better brush up on the "legalities" & CRTC rulings about # portability before I do anything? Unless someone can confirm or clarify? Guess he could always just give up the # but it was such a fabulous & easy to remember # - especially for a kid !!!

post it on RFD that you are trying to sell a balance on Rogers pre-paid. You might lose 30% of it, but it may be better!!
How does THAT work? Will Fido transfer the balance elsewhere? When the transferred it to MY account, they told me they were doing it as a one-time goodwill gesture & it wouldn't allow them to transfer any monies that were received from referrals, credit errors, etc -- just the "cash paid" credits.

[S.Chan]

REALLY?!?! That makes absolutely no sense to me bu thanks for the heads up! If # portability is now available in the INDUSTRY, Fido's keeping the balance is a little like extortion isn't it? ie, "if you take your # with you or eave, we'll keep your $$" ??? Maybe I better brush up on the "legalities" & CRTC rulings about # portability before I do anything? Unless someone can confirm or clarify? Guess he could always just give up the # but it was such a fabulous & easy to remember # - especially for a kid !!!

It's true if you port from a prepaid account, you loose the prepaid balance. But if you port from a postpaid account, you'll be mailed a cheque. So what you can do (only if you have a high enough balance) is to convert the prepaid line into a postpaid line (i.e. the chepeast plan available which is $20 + SAF) under the same account (i.e. one owner). The Fido Dollars will become merged and and any balance from your prepaid line will become a credit on your postpaid account (now with 2 lines on it). Then you can port the postpaid line to 7-Eleven. Do note that you'll still be charged for any service you incurred on the postpaid plan.

[beripari]

It's true if you port from a prepaid account, you loose the prepaid balance. But if you port from a postpaid account, you'll be mailed a cheque. So what you can do (only if you have a high enough balance) is to convert the prepaid line into a postpaid line (i.e. the chepeast plan available which is $20 + SAF) under the same account (i.e. one owner). The Fido Dollars will become merged and and any balance from your prepaid line will become a credit on your postpaid account (now with 2 lines on it). Then you can port the postpaid line to 7-Eleven. Do note that you'll still be charged for any service you incurred on the postpaid plan.

Thanks again S.Chan! When you say "same account (ie, one owner)", the account is in MY name since kid is under 18 but the caller portion shows HIS name so I'm assuming if I just say "convert it to a monthy account they'll know what to do? I guess what's throwing me is the "2 line" business.

High enough balance - almost $100 again now (!) so should qualify. Is there a minimum time I should stay on the postpaid plan before porting? I'm assuming one month to make use of the plan + allow necessary time for porting? I'm still getting all the facts straight - read through 7-eleven's policies from the link you provided, located our closest location but havent physically gone in to look at their "cheap" phones & pricing yet.

[Kasakato]

Thanks again S.Chan! When you say "same account (ie, one owner)", the account is in MY name since kid is under 18 but the caller portion shows HIS name so I'm assuming if I just say "convert it to a monthy account they'll know what to do? I guess what's throwing me is the "2 line" business.

High enough balance - almost $100 again now (!) so should qualify. Is there a minimum time I should stay on the postpaid plan before porting? I'm assuming one month to make use of the plan + allow necessary time for porting? I'm still getting all the facts straight - read through 7-eleven's policies from the link you provided, located our closest location but havent physically gone in to look at their "cheap" phones & pricing yet.
When I ported the postpaid credit was applied on the second billing cycle. I tried to get them to add it sooner, however the were not able to. This means you will be on the hook for one month, plus one more.

[S.Chan]

Thanks again S.Chan! When you say "same account (ie, one owner)", the account is in MY name since kid is under 18 but the caller portion shows HIS name so I'm assuming if I just say "convert it to a monthy account they'll know what to do? I guess what's throwing me is the "2 line" business.

What I mean by one owner is having the two lines under one account (i.e. same name). If it's not under one account, then the balances won't be merged and they'll be considered as two separate accounts.

High enough balance - almost $100 again now (!) so should qualify. Is there a minimum time I should stay on the postpaid plan before porting? I'm assuming one month to make use of the plan + allow necessary time for porting?

There's no minimum balance required to switch to postpaid. What I meant by "high enough balance" is if your balance is less than $20, then one month of usage will actually cost more and you'll be paying additional money before you port out. Since your balance is ~$100, then it'd be worthwhile for you to change the prepaid into a postpaid account.

[vee123]

i knew all along that i was paying too much for what i was getting. it wasnt until i came to this thread that i thought i could get somewhere with fido.

so i called them, and told them that i was considering on leaving fido. there was a pause (i think they do it to psych you out), and then the rep of course asked why, and i told him that it was because i was paying a lot more than what i was getting and i could find a better deal with rogers.

I was then offered:
-200 weekday minutes
-unlimited evenings and weekends
-1000 f2f
-100 text
-CID
for 27.50 a month taxes, SAF, and the 911 all included
this is for a 2 year contract, with the 1st year having unlimited local calling.

at first, i thought this was a really good deal, considering i was paying around 50 a month for the f2f plan, plus CID, plus text.

but then i got weary...was i ripped off? if i was, could i call back and ask for more? i've never been on a contract before, so it is kinda scary!

[beripari]

What I mean by one owner is having the two lines under one account (i.e. same name). If it's not under one account, then the balances won't be merged and they'll be considered as two separate accounts.

There's no minimum balance required to switch to postpaid. What I meant by "high enough balance" is if your balance is less than $20, then one month of usage will actually cost more and you'll be paying additional money before you port out. Since your balance is ~$100, then it'd be worthwhile for you to change the prepaid into a postpaid account.

Thanks again! One final question so I can plan my "strategy". If I forego the # portablility & just cancel the prepaid account, what happens to the current balance? Is it gone or will they refund it? I guess there's no point in really explaining WHY I'm cancelling since it doesn't appear that FIDO has any other plan to offer that would suit our needs on this & will be unable to match a longer expiry date?

[ECEUOFT]

Great Thread! I called just now because I was paying the 15 dollar retention plan + 10 dollars for 100 more minutes and 7 dollars for call display. My bill came to just under 40 dollars after taxes.

First the guy offered me some really high priced plans (must have been a normal rep) I kept refusing because they were too unreasonable and he transferred me to the rention dept (i think) anyway. She offered me this plan.

200 day time
1000 f2f
unlimited weekends and weeknights
call display
voice mail
SAF included
911 fee included

all for 29.89 taxes in!!! you have to sign a 2 year contract otherwise you only get 100 day time and you lose the 1000 f2f she said.

Good luck everyone with their plan negotiations!

[Todd_Sandrock]

I've read a few dozen posts and may have missed it, but is anyone looking for and sucessfully negotiating the expanded "whole Rogers" network option as part of a retention package? I've been paying $5 a month for years on this, and it is a differentiator with Fido versus Rogers plans.

I've got one of those old $45 for 450 minute plans, am paying for pretty well all my add-ons, and am tired of overpaying. I've got about $250 Fido dollars as well...do they factor into the negotiations? I'm not interested in hardware...there's nothing they offer I'd want to use.

Fido actually calls me from time to time as I'm long over my original contract to try to sign me up. I always tell them that if they can cut their overseas roaming prices in half (it's all profit anyway) I'd sign a *5*-year deal. :) I've had quite a few thousand-dollar+ monthly phone bills (reimbursed by the company I used to work for) for those times I was overseas on business.

No longer with the company. I guess now that it's my money, I'm more interested. :)

[emoci]

I've read a few dozen posts and may have missed it, but is anyone looking for and sucessfully negotiating the expanded "whole Rogers" network option as part of a retention package? I've been paying $5 a month for years on this, and it is a differentiator with Fido versus Rogers plans.

I've got one of those old $45 for 450 minute plans, am paying for pretty well all my add-ons, and am tired of overpaying. I've got about $250 Fido dollars as well...do they factor into the negotiations? I'm not interested in hardware...there's nothing they offer I'd want to use.

Fido actually calls me from time to time as I'm long over my original contract to try to sign me up. I always tell them that if they can cut their overseas roaming prices in half (it's all profit anyway) I'd sign a *5*-year deal. :) I've had quite a few thousand-dollar+ monthly phone bills (reimbursed by the company I used to work for) for those times I was overseas on business.

No longer with the company. I guess now that it's my money, I'm more interested. :)

Give retentions a call and see what they can do for you....(make sure it is retentions from first psot on this thread, not regular CSR)

I would expect with a 3 year contract:
-$10 for remainder of contract
-$5 for at least 12 months
-One time credit of $50 or $100
-A free phone (make sure they do not wipe your entire $250 Fido Dollars for one phone, max they should need to use is $100 Fido Dollars)

Simply ask what they can do for you and identify the features for which you are expecting some credit eg. VM+CID, Extended Calling Fetaure etc.

If you do sign a contract, regardless what you get this time, call in 3-6 months afterwards and ask for anything else you may be eligible....

I have found being polite, and suggesting the features towards which a credit maybe applied works relatively well

PS. for international roaming you would've been better off grabbing an International Roaming Card (eg. www.united-mobile.com)....Also take a look at www.prepaidgsm.net, the forums there are pretty helpful about Roaming SIMs

[1ftw]

I was paying $25 for the student plan before but after SAF and caller display and the occasional text messages, the bill came to a total of $45+.

Just called fido retention today saying that I didn't think the plan was worth what I was paying for and it came out to this:

200 daytime
1000 evening/weekend
unlimited incoming
free call display
100 free text messaging
6 months free local calling; effective now.

$25+6.95= $31.95 + tax.

I think its a pretty good deal~~

[Todd_Sandrock]

PS. for international roaming you would've been better off grabbing an International Roaming Card (eg. www.united-mobile.com)....Also take a look at www.prepaidgsm.net, the forums there are pretty helpful about Roaming SIMs

I've used a variation on this (a callback sim with a UK number) when I'm roaming on my own coin... :)

Thanks for the advice!

[Inno]

If your son has such low usage on prepaid, then you should consider using another carrier. Honestly, Fido is not very good for prepaid. For example, 7-Eleven Speakout's expiry for each refill is 365 days. And their cards come in denominations of $25, $50, $75, and $100. So you can spend as little as $25/year instead of your current $120/year. They are an MVNO provider that piggybacks on the Rogers network, so you will get the same reception as your are getting now with Rogers/Fido. More info on 7-Eleven Speakout Wireless here: http://www.7-eleven.com/products/docs/SpeakOut_Brochure_can.pdf

Do I have to buy a 7-eleven phone or can I use my unlocked GSM phone that currently works on Fido?

Is 7-eleven refill available across Canada? Only at 7-eleven stores or can refills be bought on-line or by phone with credit card?

Thanks.

[oilersoilers]

I was paying $25 for the student plan before but after SAF and caller display and the occasional text messages, the bill came to a total of $45+.

Just called fido retention today saying that I didn't think the plan was worth what I was paying for and it came out to this:

200 daytime
1000 evening/weekend
unlimited incoming
free call display
100 free text messaging
6 months free local calling; effective now.

$25+6.95= $31.95 + tax.

I think its a pretty good deal~~

I called in the other day and got the exact same plan as you but i some how convinced the CSR to throw in unlimited text messaging as well :D

[beripari]

I notice that many of the negotiated plans posted exclude voice mail but some include text messaging. Is that the current direction -- text instead of voice? -- not sure why someone would need both and there are probably pros/cons to each?

[krs]

Word of Warning about canceling a Fido account, it doesn't happen when you think it does.

My story...

Had an account for quite a few years with Fido.
Last phone, Motorola, kept breaking - basically the Mike which made it useless as a phone.
Had it repaired at Fido twice for the same problem, I think they actually replaced the phone once with a new one of the same type.
After it broke the third time, I decided to cancel the account.

Conveniently, shortly after I decided to cancel (but hadn't yet), Fido calls me to get me to renew for another three years.
I tell the Fido representative who called that not only do I not want to renew, but to cancel the account.
That was basically the end of the conversation.

Well, turns out nothing was cancelled. I find out today that one needs to go through some "Fido cancellation" procedure which never happened.
So even though I thought the account was cancelled, Fido doesn't think so and they keep billing me even though the account is not in use and hasn't been for months - phone is broken, remember.

When I talked about this to Fido today, I ended up getting shuffled from one person to the next, four total so far (and that was starting with the retention number).
One thing they let slip was interesting - apparently they blocked the service for non-payment (I thought the account was cancelled), but even though they blocked the service, they still charge for it.
Interesting - I didn't realize that was legal in Canada - not providing the service but charging for it anyway.

In any case - purpose of this post was really a warning how a cancellation you think happened in fact didn't, at least from Fido's point of view.

[geokilla]

If I'm on prepaid, can I switch to retentions?

[professionaldude]

Word of Warning about canceling a Fido account, it doesn't happen when you think it does.

My story...

Had an account for quite a few years with Fido.
Last phone, Motorola, kept breaking - basically the Mike which made it useless as a phone.
Had it repaired at Fido twice for the same problem, I think they actually replaced the phone once with a new one of the same type.
After it broke the third time, I decided to cancel the account.

Conveniently, shortly after I decided to cancel (but hadn't yet), Fido calls me to get me to renew for another three years.
I tell the Fido representative who called that not only do I not want to renew, but to cancel the account.
That was basically the end of the conversation.

Well, turns out nothing was cancelled. I find out today that one needs to go through some "Fido cancellation" procedure which never happened.
So even though I thought the account was cancelled, Fido doesn't think so and they keep billing me even though the account is not in use and hasn't been for months - phone is broken, remember.

When I talked about this to Fido today, I ended up getting shuffled from one person to the next, four total so far (and that was starting with the retention number).
One thing they let slip was interesting - apparently they blocked the service for non-payment (I thought the account was cancelled), but even though they blocked the service, they still charge for it.
Interesting - I didn't realize that was legal in Canada - not providing the service but charging for it anyway.

In any case - purpose of this post was really a warning how a cancellation you think happened in fact didn't, at least from Fido's point of view.

I know their billing system is mess up; I have trouble with them several times regarding my billing statement.

[Mendesb]

If I'm on prepaid, can I switch to retentions?
yes you can.
Word of Warning about canceling a Fido account, it doesn't happen when you think it does.

My story...

Had an account for quite a few years with Fido.
Last phone, Motorola, kept breaking - basically the Mike which made it useless as a phone.
Had it repaired at Fido twice for the same problem, I think they actually replaced the phone once with a new one of the same type.
After it broke the third time, I decided to cancel the account.

Conveniently, shortly after I decided to cancel (but hadn't yet), Fido calls me to get me to renew for another three years.
I tell the Fido representative who called that not only do I not want to renew, but to cancel the account.
That was basically the end of the conversation.

Well, turns out nothing was cancelled. I find out today that one needs to go through some "Fido cancellation" procedure which never happened.
So even though I thought the account was cancelled, Fido doesn't think so and they keep billing me even though the account is not in use and hasn't been for months - phone is broken, remember.

When I talked about this to Fido today, I ended up getting shuffled from one person to the next, four total so far (and that was starting with the retention number).
One thing they let slip was interesting - apparently they blocked the service for non-payment (I thought the account was cancelled), but even though they blocked the service, they still charge for it.
Interesting - I didn't realize that was legal in Canada - not providing the service but charging for it anyway.

In any case - purpose of this post was really a warning how a cancellation you think happened in fact didn't, at least from Fido's point of view.
sry for hatin' but dont you get mail? Im sure they sent you a letter every month as to your bill.. and if you have e-billing, they will send you a bill every so often saying we did not receive the min payment or anything. Why wait so long to act on it? after the first month you should have calling in. Itll be a big mess now. Also you have to go to the cancellation department to cancel.. and therell b a cancellation fee.
I notice that many of the negotiated plans posted exclude voice mail but some include text messaging. Is that the current direction -- text instead of voice? -- not sure why someone would need both and there are probably pros/cons to each?
lots of people on here are students. not all students care about voicemail (ie myself, i got voicemail but i dont use it) amongst students, texts are typically more important
Do I have to buy a 7-eleven phone or can I use my unlocked GSM phone that currently works on Fido?

Is 7-eleven refill available across Canada? Only at 7-eleven stores or can refills be bought on-line or by phone with credit card?

Thanks.
i dont beleive 7-11 phones are GSM (could be wrong). unlocked GSM phone or Fido branded phone will only work on Fido

[Bunyak]

Do I have to buy a 7-eleven phone or can I use my unlocked GSM phone that currently works on Fido?

Is 7-eleven refill available across Canada? Only at 7-eleven stores or can refills be bought on-line or by phone with credit card?

Thanks.I went to a 7-Eleven yesterday and asked the clerk if I could use their Speakout wireless refill cards with a SE Fido phone. I showed the phone to him. FWIW, he said that my phone wouldn't work with SpeakOut.

[Trooper8111]

If I'm on prepaid, can I switch to retentions?

No, it says it on the first post.

[S.Chan]

Thanks again! One final question so I can plan my "strategy". If I forego the # portablility & just cancel the prepaid account, what happens to the current balance? Is it gone or will they refund it? I guess there's no point in really explaining WHY I'm cancelling since it doesn't appear that FIDO has any other plan to offer that would suit our needs on this & will be unable to match a longer expiry date?

If you cancel your prepaid account, you will loose your balance (exactly the same as if you don't refill before your expiry). And no, they won't match expiry dates for prepaid.

Do I have to buy a 7-eleven phone or can I use my unlocked GSM phone that currently works on Fido?

Is 7-eleven refill available across Canada? Only at 7-eleven stores or can refills be bought on-line or by phone with credit card?

Thanks.

As long as your phone is GSM, is unlocked, and has either 850/1900 bands, then you can use it on 7-Eleven Speakout. For prepaid vouchers, I believe they can only be bought at 7-Eleven stores.

[Mendesb]

No, it says it on the first post.

i have done this? so i have no idea what your talking about.

You would have to go on a contract though.. maybe i misinterpretted what was meant

[S.Chan]

i have done this? so i have no idea what your talking about.

You would have to go on a contract though.. maybe i misinterpretted what was meant

Let's just put it this way... you're techincally not supposed to get a retention plan when going directly from prepaid to a monthly plan.

[Inno]

If you cancel your prepaid account, you will loose your balance (exactly the same as if you don't refill before your expiry). And no, they won't match expiry dates for prepaid.



As long as your phone is GSM, is unlocked, and has either 850/1900 bands, then you can use it on 7-Eleven Speakout. For prepaid vouchers, I believe they can only be bought at 7-Eleven stores.

Thanks S.Chan! That is good news. What about porting my prepaid Fido number? Would that be hoping for too much?? :D

[guardianflash]

HELP, Fido lied to me and now I have to pay $46.91 a month before tax.

My contract was up so I called and signed another 2 years for the Fido to Fido plan ($25) and the guy on the phone gave me free Call Display and unlimited evenings+weekends starting from 5pm free. My first new bill came in and they are charging me $7 for Call Display and $7 for evenings/weekends from 5pm.

Please help, what should I do now? Do I call them and tell them I called earlier this month and the guy said I get those for free but now Fido is charging me for them? What do I say? Or what am I to do in this situation?

[krs]

sry for hatin' but dont you get mail? Im sure they sent you a letter every month as to your bill.. and if you have e-billing, they will send you a bill every so often saying we did not receive the min payment or anything. Why wait so long to act on it? after the first month you should have calling in. Itll be a big mess now. Also you have to go to the cancellation department to cancel.. and therell b a cancellation fee.


I get the bills by mail.

When I did get the first bill after the cancellation, I did call and was told it takes at least 4-6 weeks for the cancellation to go through and not to worry about the bill.
Obviously the person I spoke to never checked if the cancellation was registered or not.
But I also have the distinct feeling that some Fido employees are either not doing their job or purposely mislead customers.
See the post just above this one.
I spoke to four different people on Saturday and my account still isn't cancelled. They just kept shuffling me from one person to the next and in the end they gave me yet another 1-888 number to call.

I think it's time for a complaint with CRTC.

[sw1ft]

HELP, Fido lied to me and now I have to pay $46.91 a month before tax.

My contract was up so I called and signed another 2 years for the Fido to Fido plan ($25) and the guy on the phone gave me free Call Display and unlimited evenings+weekends starting from 5pm free. My first new bill came in and they are charging me $7 for Call Display and $7 for evenings/weekends from 5pm.

Please help, what should I do now? Do I call them and tell them I called earlier this month and the guy said I get those for free but now Fido is charging me for them? What do I say? Or what am I to do in this situation?Yes. Call back and ask for a supervisor if you have to. Keep escalating until you reach someone that can help.

I had a similar problem about a year ago and had to speak with 3 CSRs before someone actually listened to me and put me through to a supervisor. They will try to tell you that no one will be able to help since there are no notes, but be persistent!

[Mendesb]

I get the bills by mail.

When I did get the first bill after the cancellation, I did call and was told it takes at least 4-6 weeks for the cancellation to go through and not to worry about the bill.
Obviously the person I spoke to never checked if the cancellation was registered or not.
But I also have the distinct feeling that some Fido employees are either not doing their job or purposely mislead customers.
See the post just above this one.
I spoke to four different people on Saturday and my account still isn't cancelled. They just kept shuffling me from one person to the next and in the end they gave me yet another 1-888 number to call.

I think it's time for a complaint with CRTC.
oh ****. Well all I can really say is call the "customer relations number" aka cancellation department on the first page. Maybe that helps
HELP, Fido lied to me and now I have to pay $46.91 a month before tax.

My contract was up so I called and signed another 2 years for the Fido to Fido plan ($25) and the guy on the phone gave me free Call Display and unlimited evenings+weekends starting from 5pm free. My first new bill came in and they are charging me $7 for Call Display and $7 for evenings/weekends from 5pm.

Please help, what should I do now? Do I call them and tell them I called earlier this month and the guy said I get those for free but now Fido is charging me for them? What do I say? Or what am I to do in this situation?
oh **** thats rough. Did they add any notes in the account? Assuming you didnt get a phone, you should be able to un-do what happened.
Yes. Call back and ask for a supervisor if you have to. Keep escalating until you reach someone that can help.

I had a similar problem about a year ago and had to speak with 3 CSRs before someone actually listened to me and put me through to a supervisor. They will try to tell you that no one will be able to help since there are no notes, but be persistent!

agreed

[vtec88]

if im on a 3 year contract with fido and have 2 years remaining, can i still threaten to cancel and get a better plan?

[krs]

oh ****. Well all I can really say is call the "customer relations number" aka cancellation department on the first page. Maybe that helps


That's the number I called, all that happened is that I was shuffled from one person to the next. The first one didn't identify herself, I have the other three names not that that will help any.
End-result was that the last lady gave me another number to call, 1-888-288-2106.
Anyone know which department I reach with that number? I haven't called yet because I'm just summarizing all the information, charges and dates so I have them at my fingertips.
I hope I'm not going to get the run around again.

[eman0621]

Okay so here is what I was able to get. I think this is pretty good plan I was able to negotiate

$25.00 plan with 200 minutes anytime + free CID and VM + early evenings starting at 5:00PM and weekends, SAF, 911 fee + taxes = $35.22

Let me have the 3 months unlimited local calls too.

Also received a $50.00 credit and ended up with the Razr2 phone for $62.00 plus taxes

Unlimited Incoming Calls

Monthly charges $25 $30 $35 $45 $65

Included local airtime minutes

Weekdays 50 100 150 300 500

Evenings and weekends 1000 Unlimited

Incoming calls Unlimited

System access fee* $6.95 per line

911 emergency access fee* 50¢ per line

Fido Agreement status Available with a Fido Agreement Available with or without a Fido Agreement

Bonus 2 months of unlimited local calls with a new 2 year Fido Agreement

Bonus 3 months of unlimited local call with a new 3 year Fido Agreement

Bonus 50 additional local weekday minutes with a new 3 year Fido Agreement 100 additional local weekday minutes with a new 3 year Fido Agreement

Was really easy, was very nice and patient with Franco in Customer Relations and used the Telus plan at $27.00 as my ammunition. It's true if you know what your talking about, can be nice and pleasant I usually get what I want.

Happy retention folks....:cheesygri

[maebach]

Ive negotiated this plan, but Im not sure if its a good deal.

200 daytime minutes and 1000 evening (after 7pm) and weekend. Unlimited incoming , caller ID, Voice Messaging for $25.37 including tax and SAF.

Is it worth it?

[bigasif]

Ive negotiated this plan, but Im not sure if its a good deal.

200 daytime minutes and 1000 evening (after 7pm) and weekend. Unlimited incoming , caller ID, Voice Messaging for $25.37 including tax and SAF.

Is it worth it?

Umm...isn't that pretty amazing? The unlim incoming is a hott deal if you got it included in such a cheap plan. Good stuff. You might be able to push for some text messages, but as is, it's still pretty good in my opinion.

[S.Chan]

Thanks S.Chan! That is good news. What about porting my prepaid Fido number? Would that be hoping for too much?? :D

Yes, you can port your Fido number to 7-Eleven Speakout.

That's the number I called, all that happened is that I was shuffled from one person to the next. The first one didn't identify herself, I have the other three names not that that will help any.
End-result was that the last lady gave me another number to call, 1-888-288-2106.
Anyone know which department I reach with that number? I haven't called yet because I'm just summarizing all the information, charges and dates so I have them at my fingertips.
I hope I'm not going to get the run around again.

I believe that's account recievables (i.e. Fido collections).

[Mendesb]

if im on a 3 year contract with fido and have 2 years remaining, can i still threaten to cancel and get a better plan?
yes
Okay so here is what I was able to get. I think this is pretty good plan I was able to negotiate

$25.00 plan with 200 minutes anytime + free CID and VM + early evenings starting at 5:00PM and weekends, SAF, 911 fee + taxes = $35.22

Let me have the 3 months unlimited local calls too.

Also received a $50.00 credit and ended up with the Razr2 phone for $62.00 plus taxes

Unlimited Incoming Calls

Monthly charges $25 $30 $35 $45 $65

Included local airtime minutes

Weekdays 50 100 150 300 500

Evenings and weekends 1000 Unlimited

Incoming calls Unlimited

System access fee* $6.95 per line

911 emergency access fee* 50¢ per line

Fido Agreement status Available with a Fido Agreement Available with or without a Fido Agreement

Bonus 2 months of unlimited local calls with a new 2 year Fido Agreement

Bonus 3 months of unlimited local call with a new 3 year Fido Agreement

Bonus 50 additional local weekday minutes with a new 3 year Fido Agreement 100 additional local weekday minutes with a new 3 year Fido Agreement

Was really easy, was very nice and patient with Franco in Customer Relations and used the Telus plan at $27.00 as my ammunition. It's true if you know what your talking about, can be nice and pleasant I usually get what I want.

Happy retention folks....:cheesygri
thats awsome. do u have the reps name?
Umm...isn't that pretty amazing? The unlim incoming is a hott deal if you got it included in such a cheap plan. Good stuff. You might be able to push for some text messages, but as is, it's still pretty good in my opinion.

amazing on no-contract

[banany]

Okay so here is what I was able to get. I think this is pretty good plan I was able to negotiate

$25.00 plan with 200 minutes anytime + free CID and VM + early evenings starting at 5:00PM and weekends, SAF, 911 fee + taxes = $35.22

Let me have the 3 months unlimited local calls too.

Also received a $50.00 credit and ended up with the Razr2 phone for $62.00 plus taxes

Unlimited Incoming Calls

Monthly charges $25 $30 $35 $45 $65

Included local airtime minutes

Weekdays 50 100 150 300 500

Evenings and weekends 1000 Unlimited

Incoming calls Unlimited

System access fee* $6.95 per line

911 emergency access fee* 50¢ per line

Fido Agreement status Available with a Fido Agreement Available with or without a Fido Agreement

Bonus 2 months of unlimited local calls with a new 2 year Fido Agreement

Bonus 3 months of unlimited local call with a new 3 year Fido Agreement

Bonus 50 additional local weekday minutes with a new 3 year Fido Agreement 100 additional local weekday minutes with a new 3 year Fido Agreement

Was really easy, was very nice and patient with Franco in Customer Relations and used the Telus plan at $27.00 as my ammunition. It's true if you know what your talking about, can be nice and pleasant I usually get what I want.

Happy retention folks....:cheesygri

Everything in bold, I got the same for $22.90/month plus 50 more anytime minutes and a RAZR 2 for free on a 2 year contract.

[banany]

If your bill doesn't reflect what they told you, when you call to inquire they will probably offer you a one time credit to make up the difference. For example, since your credits exceed the plan price by $9, they should offer you $9/month times the number of months your contract is plus taxes.

If they offer you anything less, which is what they did to me, tell them:
Misrepresentation is when one party, or its agent, makes a statement of fact that induces a second party to enter into a contract.
The fido agent (CSR) made a statement of fact ($25/month) to me (the second party) that induced me to enter into a contract.
If fido does not uphold the statement of fact it is in breach of contract.

If you tell them this, the CSR will say they will be right back and then offer the full credit you deserve.

HELP, Fido lied to me and now I have to pay $46.91 a month before tax.

My contract was up so I called and signed another 2 years for the Fido to Fido plan ($25) and the guy on the phone gave me free Call Display and unlimited evenings+weekends starting from 5pm free. My first new bill came in and they are charging me $7 for Call Display and $7 for evenings/weekends from 5pm.

Please help, what should I do now? Do I call them and tell them I called earlier this month and the guy said I get those for free but now Fido is charging me for them? What do I say? Or what am I to do in this situation?

Call them and tell them my quote from above, but substitute your "statement of fact"...free CID and VM.

[timple]

I've negotiated my plan once already.

Currently sitting at

$25 plan
100 anytime minutes + additional 200 - $5
Unlimited incoming
CD + VM Value pack + 50 txt - $11
Unlimited evening and wkds
SAF + 911 + taxes
-$5-$10-$5

Plan comes out to about $32 each month. However this is still to expensive for me. I tried calling into retentions directly. The rep picked up and I told her I wanted to cancel. Instead of going through retentions deals, she just immediately asked me when I wanted it to be shut off by. This totally threw me off.

How should I deal with them now? Has this happened to anyone?

[rachella]

This is what I got,

200 Anytime
Unlimited Evenings (7pm to 8am) and Weekends
1000 Fido to Fido
CID + VM
SAF + 911 + taxes
___________
$29.62 Total

Also, first 6 months of the 2 year contract, I have unlimited local calling. Plus $50 (plus whatever fido dollars I have) towards a new phone.

[eman0621]

yes

thats awsome. do u have the reps name?


amazing on no-contract

Francesco Fabiano
RETENTION
ext: 4348

Good luck :cheesygri

[ahehar]

Just got off the phone with Fido Retentions.

I told the retention rep about the Telus $17.30 EPP; he came back with a few offers, the one I ended up accepting includes:

2 Year Agreement
-Free Samsung SGH-E747 (using ~$45 fido dollars)
-200 daytime minutes
-1000 Evenings and Weekends Starting at 5pm
-Unlimited Incoming Calls
-Caller ID

For: $22.45 + SAF + 911

He was really easy to deal with, I think his name was Stewart.

Good luck!

[DCYT]

I just got off the phone with Fido Retentions too.
I told them about Bell's 15.25 plan as well as Telus' 17.30 plan and they gave me the following:

200 Daytime Minutes
7pm Unlimited Evening and Weekends
1000 Fido to Fido minutes
Caller ID
Voice Mail
100 sms
One time $50 bill credit

$20 + SAF + 911 + tax = $31

This is a 2 yr contract where as Bell and Telus wanted 3yrs.

Original Plan was

100min
5pm Evening and Weekend
CID, VM
2500 SMS

30 + SAF + 911 + tax = 42.60

[s1301950]

Here's what i got:

200 Daytime Minutes
7pm Unlimited Evening and Weekends
1000 Fido to Fido minutes
Unlimited Incoming calls
Caller ID
One time $50 bill credit

$20 + SAF + 911 + tax = $31

2 yr contract
Bonus: 6 months of unlimited local calls

Not bad?

[geokilla]

No, it says it on the first post.

So I guess some people had luck with it even though they were on prepaid, despite it being available to those with a month-to-month plan?


If I try to negotiate for a retention plan, are there any steps that I have to follow? Or do I just tell them that I'm going to leave Fido for a better plan from another network operator?

[bigasif]

Holy crap. Fido retention plans are so much better than the Rogers ones lol.

[flexwong]

So I guess some people had luck with it even though they were on prepaid, despite it being available to those with a month-to-month plan?


If I try to negotiate for a retention plan, are there any steps that I have to follow? Or do I just tell them that I'm going to leave Fido for a better plan from another network operator?

bringing up another plan that another company is offering is the best way. but if you are on prepaid now, theres a good chance you won't get anything special.

[Trooper8111]

Here's what i got:

200 Daytime Minutes
7pm Unlimited Evening and Weekends
1000 Fido to Fido minutes
Unlimited Incoming calls
Caller ID
One time $50 bill credit

$20 + SAF + 911 + tax = $31

2 yr contract
Bonus: 6 months of unlimited local calls

Not bad?

Ya not bad, close to what I got for my wife:

200 daytime
unlimited incoming
unlimited evening and weekends @ 7pm
CID, VM
2 months unlimited
samsung sgh-a736 with 41 fido dollars
2-yr contract not 3

for $27.04 taxes, SAF, & 911 included

[guardianflash]

here's what I got now.

100mins
unlimited evenings starting 5pm
unlimited fido to fido
call display
monthly credit of $10

=

$15 per month before tax/saf/911

[Shiznacka]

This is what I received...granted might not be as good as others but I was 1 year into my 3yr contract and I didn't have to re-sign...

250 weekday
unlimited eve 7pm / weekends
unlimited incoming local
vm/cid
2500 text + $5
100LD

$37.45 before tax

$42.32 - Final Price.

$20.00 bluetooth headset one time charge

[spamm211]

Thank OP, would never have thought of calling them and renegotiating.

Old plan:
100 day, 1000 evening
Unlimited Incoming
VM + CD
-------------------------
$41.45 (with SAF + 911)

New plan:
same as old w/t 2 year contract
--------------------------
$29.45 (with SAF + 911)

+ purchase Samsung JACK for $100
+ 2 months unlimited local calling

Probably could have done better but didn't really wanted to hassle too much. I really like the price for the phone though. Thanks to everyone who posted and good luck.

[daffod]

how i can get new plan or new sign up for same price?
i tried calling them they told me no right away, any trick or any specific person i need to talk to?
cheers.

[nandito]

here's what i worked out as a counter to telus' offer:

no contract
$25+tax plus blah blah fees
300 daytime minutes (used to get a 100)
unlimited incoming
1000 evening and weekends
evening starts at 5pm (new)

still paying for voicemail and caller id though which sucks.

[dittoz]

I need helpp!
I'm trying to open a second line, but the offers they've been giving me on the retention line suck. I've been a customer paying 90/month for 2 years and 20/month for the last 5 year, but the time I've been with them seems to mean nothing.

So far this is the plan that I have been offered:
100mins
unlimited nights and weekends at 7
unlimited incoming
vm+ci
30+saf+911+tax

Anyone have any ideas how i can negotiate for a better plan? This was my second time calling them and I'm pretty sure they gave me a worse offer this time too....

[marketb]

Here is mine:

20/100 plan + Unl. E/WE $20.00
9-1-1 emergency service 0.50
Call Display 7.00
System access fee 6.95
Bonus: 50 anytime minutes -
Fido to Rogers option 10.00
100 text messages 5.00
$49.45

Other charges and credits
Monthly credit $10 $-10.00
Call Display credit -7.00
Fido to Rogers Option Cr -10.00
$-27.00
Total before tax $22.45

Taxes
G.S.T. 1.12
P.S.T. 1.80
Total current charges $25.37

[Durrann]

so my old plan was
100 day time minutes
1000 e/w starting at 7pm
unlimited incoming
caller id +$7

$25+$7+ SAF + 911
i also added the value pack of $11 for VM and 50 text

i called rententions and got this deal for $25 + SAF + 911

200 day time minutes
1000 e/w starting at 7pm
unlimited incoming calls
CID
unlimited text
6 months unlimited local calling

do you think its too late to get free fone instead of 6 months.

and i realli wanted VM too.

is it still possible to call back rententins to negoiate?

[prettyha8]

If your bill doesn't reflect what they told you, when you call to inquire they will probably offer you a one time credit to make up the difference. For example, since your credits exceed the plan price by $9, they should offer you $9/month times the number of months your contract is plus taxes.

If they offer you anything less, which is what they did to me, tell them:
Misrepresentation is when one party, or its agent, makes a statement of fact that induces a second party to enter into a contract.
The fido agent (CSR) made a statement of fact ($25/month) to me (the second party) that induced me to enter into a contract.
If fido does not uphold the statement of fact it is in breach of contract.

If you tell them this, the CSR will say they will be right back and then offer the full credit you deserve.

THANK YOU so much for this information. I would have said the same thing, except the 7yr old whining girl version of it.

My "15 days" to cancel my contract ends before I get my first bill, (or even before my contract begins), as they are waiting to put me on the contract for my next billing cycle.

My friend's on Telus, and his CSR rep retro actively placed him on his new plan, so he could get started right away, thus seeing the changes on his bill and online.


THANK YOU SO MUCH banany, You were absolutely right.

I have a $25 dollar plan, but I was given $34 dollars in credits/mth. So I received my first bill, and they only issued me $25 dollars in credits. So, the friendly FIDO rep gave me a 1-time credit of $9x36 months (the duration of my contract) + taxes.

So, all I am paying for right now is for a few of my features + SAF + 911. I am looking at $31.45 / month. (That is after SAF+911+tax)

And this is what I am getting:
-> 200 daytime / 1000 eve+weeknd / unlimited incoming / Call Display
-> early eve from 5-7p / unlimited txt / voicemail
-> All for technically $15 bux/month!!!

[Silk_3]

just wondering if i threaten to cancel my plan with approx 15 months left on the contract, will they actually go through with cancelling it? and charge me $200?

[kuzi]

just wondering if i threaten to cancel my plan with approx 15 months left on the contract, will they actually go through with cancelling it? and charge me $200?

it probably depends on how long you've been with them

[Durrann]

THANK YOU SO MUCH banany, You were absolutely right.

I have a $25 dollar plan, but I was given $34 dollars in credits/mth. So I received my first bill, and they only issued me $25 dollars in credits. So, the friendly FIDO rep gave me a 1-time credit of $9x36 months (the duration of my contract) + taxes.

So, all I am paying for right now is for a few of my features + SAF + 911. I am looking at $31.45 / month. (That is after SAF+911+tax)

And this is what I am getting:
-> 200 daytime / 1000 eve+weeknd / unlimited incoming / Call Display
-> early eve from 5-7p / unlimited txt / voicemail
-> All for technically $15 bux/month!!!


your plan is exactly what i want!
when did you get it?

last week i called in i got the exact same plan as you
except i didnt get voicemail and early evenings.
and i have to pay roughly $36/month

[flexwong]

THANK YOU SO MUCH banany, You were absolutely right.

I have a $25 dollar plan, but I was given $34 dollars in credits/mth. So I received my first bill, and they only issued me $25 dollars in credits. So, the friendly FIDO rep gave me a 1-time credit of $9x36 months (the duration of my contract) + taxes.

So, all I am paying for right now is for a few of my features + SAF + 911. I am looking at $31.45 / month. (That is after SAF+911+tax)

And this is what I am getting:
-> 200 daytime / 1000 eve+weeknd / unlimited incoming / Call Display
-> early eve from 5-7p / unlimited txt / voicemail
-> All for technically $15 bux/month!!!

how can you get more credits then what you're plan is worth/month? i don't understand you.

[prettyha8]

how can you get more credits then what you're plan is worth/month? i don't understand you.

My plan is $25 dollars, so every month I am given a $25 dollar credit, and just yesterday I was given a one-time credit of ($9x36 months + tax).

So $25+$9 equates to my $34 dollars in credit that the CSR granted me.

[Instigator]

:arrow: My current plan :arrowl:

2 years contract
- 200 daytime minutes
- 1000 minutes Evenings/Weekends
- Unlimited incoming
- Evening starting at 5pm
- 50 text messages
- Caller ID + Voice mail
- $50 credit
- First 6 months is unlimited minutes (local)

Cost is $28.50 per month (everything included):)

[Mr D J]

I was actually thinking of switching since I was on the 20/200 plan. Came out to around $32 for 200 anytime minutes... So I came across this thread and decided to give this a shot. Here's what I got:

NO CONTRACT
150 Anytime Minutes
Unlimited Evenings 7pm and Weekends
Unlimited Incoming
Caller ID

$25+SAF+911+tax = $36.67 total

Not bad for no contract. Thoughts?

[pcpchan]

I was actually thinking of switching since I was on the 20/200 plan. Came out to around $32 for 200 anytime minutes... So I came across this thread and decided to give this a shot. Here's what I got:

NO CONTRACT
150 Anytime Minutes
Unlimited Evenings 7pm and Weekends
Unlimited Incoming
Caller ID

$25+SAF+911+tax = $36.67 total

Not bad for no contract. Thoughts?

Not bad, I have exact same with expanded network (my phone always pick up rogers signal??), and unlimit fido/rogers for 2 years.

[pilotpen]

Here's my plan! Spent waaaay too long on the phone with the CSR, but he was nice...it's a slight alteration from my original plan.

2 year plan:
150 anytime minutes (original)
unlimited evenings at weekends (original was 7pm, not 5pm)
unlimited fido to fido calls and text across canada (original)
...(below all new, it's the $11 value pack)
call display with name display
enhanced voice messaging
who called
mobile backup
125 text messages

6 months unlimited calling, plus pay $50 (and redeem $63 fido dollars) for a Motorola Krzr

Total: $30 per month + 11 value pack - $10 monthly credit + SAF + 911 + taxes = $43.06/month.
Much more then what I intially wanted to pay, especially after quoting the $17.30 EPP plans...but I really needed that F2F Canada, and it's not offered anymore...

Athoughts?!? I really wanted a lower bill...slight regrets.

[pilotpen]

:arrow: My current plan :arrowl:

2 years contract
- 200 daytime minutes
- 1000 minutes Evenings/Weekends
- Unlimited incoming
- Evening starting at 5pm
- 50 text messages
- Caller ID + Voice mail
- $50 credit
- First 6 months is unlimited minutes (local)

Cost is $28.50 per month (everything included):)


this sounds better then what i got!! hmmm...but i do have that fido to fido thing

[jchan1985]

what do you think of this plan?...

2yr contract

$25
150 daytime
Unlimited incoming
Unlimited Evening & weekend (7pm)

$10 - Unlimited Txt msgs

$25 - Blackberry data 3mb

$9 - CID & VM

$6.95+$0.50 sys acess & 911

-$25
-$6.25 (one shot $150 credit)
unlimited calls for 2 months

$45.2 before taxes...

[HDawg]

Called into retentions and complained about being jerked around and told them I would cancel my wife's account, which was all true. 4th time was the charm though as I got a good CSR.

$17.50 EPP (200 min, eve and wkend after 5) + $11 VM/CID + SAF + 911 - Loyalty credit + KRZR using Fido dollars for a total of $28.95 +tx.

Much better than the $37 + taxes for a mere 20/200 plan she had before.

[jq_jou]

Currently i have no contract, 100+unlimited incoming+unlimited eve/wknds,
I am paying $30/month before tax, SAF, 911;
I have one year free offer for Call display and voice message;
so my month bill ends up with $42
IS there a way to improve this plan? i definitely need unlimited incoming and voice message, 50/weekday serves me well.

Any suggestion is welcome, thanks!

[jEnkinsX]

I didnt really get much. But I was able to get the phone I wanted (Samsung SGH-A736) for cheap after using my Fido Dollars and didn't have to sign for a surfing option (which she said, $7 a month then if i cancel it its $5 a month for the remaining of the contract) So i renewd my contract for 3 years. My previous contract was going to be finished in less than a month.. I tried negotiating the value pack.. I dont need all that crap.. but i used to pay for the $11 one.. so i guess i get more for $1 less LOL.. TBH i didnt really push it too much.. I only saved $2 of what I am used to paying. But i guess i should be happy i got the phone i wanted. but i am planning on calling back in a few days.. what will i say? i dont know really.. any suggestions?

Call Display & Name Display
Enhanced Voice Messaging
Mobile Backup
Text Messeages = 2500
Picture & Video Messages = 1000
Unlimited Surfing
Unlimited e-mails w/ Fido MobileMail

$25.00 Fido to Fido (Calls & Text + 150 Weekday + 1000 E/W)
$ 6.95 System Access Fee
$ 0.50 911
$20.00 Value Pack
-10.00 Credit x 24 Months till Jun 2010
------------------------
$42.45 TOTAL
$ 5.52 TAX
------------------------
$47.97 Monthly Total x 24 Months till Jun 2010
------------------------
$59.27 Monthly Total x 12 Months till Jun 2011

3 Months Unlimited Local Calls : Jun 10 2008 til September 9 2008

Phone Samsung SGH-A736 : $33.12

I guess its cheaper than what I used to pay. Not alot of savings.. Im just happy I got the phone with no surfing option but cheap.. and internet on my phone :D

Correct me if im wrong, but I have 30 days to back out yes? Cancel the whole renewal of my contract? Should I call back in few a days asking for more? For what im getting, whats a good price for it?

[faze555]

Called Fido Retention today and this is what I got:

200 daytime
unlimited incoming
5-7 unlimited
1000 evening and weekend
call display
100 text msg
2 year agreement

30.98$ tax incl.

unlimited for first 2 months
Sony Ericsson Z750i for 100$

I'm reasonably satisfied ;)

[rachella]

This is what I got,

200 Anytime
Unlimited Evenings (7pm to 8am) and Weekends
1000 Fido to Fido
CID + VM
SAF + 911 + taxes
___________
$29.62 Total

Also, first 6 months of the 2 year contract, I have unlimited local calling. Plus $50 (plus whatever fido dollars I have) towards a new phone.

Checked my bill, and turns out there were a few mistakes. Got it cleaned up and changed a bit more and here is what I have now, supposely:

200 Anytime
Unlimited Evenings (7pm) and Weekends
1000 Fido to Fido
CID with name display and who called feature, Enhanced VM
125 Text messages
Taxes + SAF +911
__________
Total:$31.86
Plus still the 6 months unlimited local calling and $50 credit.

Two year contract.

[jEnkinsX]

do i get 15 days to change my mind? or can i only change the phone within 15 days?

[andr3y]

I called CR on Tuesday (Toronto) and this what they offered me:

200 daytime
unlimited incoming
1000 evening and weekend
call display + VM
unlimited text msg
3 year agreement

~$36 tax incl.

I didn't accept it yet, gonna call again.

PS: Anybody has any experience with their new Samsung jack? How is GPS working? How much did you get it for?

[guncharly]

I had a 3 year contract with Fido (~40$/month). After 2 year and 10 months I changed my plan for the 10$/month (no minutes included) while I was abroad during 6 months, just to keep the number. Now i need a "real" plan.

Today I call the retentions and this is what they offered :

200 anytime
unlimited incoming
1000 evening and weekend
CID with name display and who called feature, Enhanced VM
125 Text messages
2 years contract.

= 38,45 + taxes


6 Months Unlimited Local Calls, and $50 credit.

Or,

200 anytime
1000 min fido a fido
unlimited evening and weekend
CID with name display and who called feature, Enhanced VM
125 Text messages
2 years contract.

= 33,45 + taxes

6 Months Unlimited Local Calls, and $50 credit.

what do you think of these plans ?

[bowmah]

Do you just call FIDO and ask for retentions to get these non-advertised packages?

[st7860]

Do you just call FIDO and ask for retentions to get these non-advertised packages?

call 1-888-259-3436 and choose 'deactivate'

[pilotpen]

I had a 3 year contract with Fido (~40$/month). After 2 year and 10 months I changed my plan for the 10$/month (no minutes included) while I was abroad during 6 months, just to keep the number. Now i need a "real" plan.

Today I call the retentions and this is what they offered :

200 anytime
unlimited incoming
1000 evening and weekend
CID with name display and who called feature, Enhanced VM
125 Text messages
2 years contract.

= 38,45 + taxes


6 Months Unlimited Local Calls, and $50 credit.

Or,

200 anytime
1000 min fido a fido
unlimited evening and weekend
CID with name display and who called feature, Enhanced VM
125 Text messages
2 years contract.

= 33,45 + taxes

6 Months Unlimited Local Calls, and $50 credit.

what do you think of these plans ?


If you don't have a lot of friends on Fido, I'd go for the 2nd one for $33...having unlimited evenings and weekend definitely seems more useful on the surface!!

[pilotpen]

Here's my plan! Spent waaaay too long on the phone with the CSR, but he was nice...it's a slight alteration from my original plan.

2 year plan:
150 anytime minutes (original)
unlimited evenings at weekends (original was 7pm, not 5pm)
unlimited fido to fido calls and text across canada (original)
...(below all new, it's the $11 value pack)
call display with name display
enhanced voice messaging
who called
mobile backup
125 text messages

6 months unlimited calling, plus pay $50 (and redeem $63 fido dollars) for a Motorola Krzr

Total: $30 per month + 11 value pack - $10 monthly credit + SAF + 911 + taxes = $43.06/month.
Much more then what I intially wanted to pay, especially after quoting the $17.30 EPP plans...but I really needed that F2F Canada, and it's not offered anymore...




Any thoughts on what I agreed to two weeks back?

[guncharly]

If you don't have a lot of friends on Fido, I'd go for the 2nd one for $33...having unlimited evenings and weekend definitely seems more useful on the surface!!

Thanks for your advice. Do you think I can negociate to have these plans cheaper ?

[winterfreshgrin]

Thanks for your advice. Do you think I can negociate to have these plans cheaper ?


yes, you can definitely do better.

for 25.38 (after taxes and SAF etc)
i got
200 day,
1000 eve/wkend at 7
unlim incoming
F2F F2R, F-homephone
CID
+ free phone, 3 months unlim
on 3 yr contract

took 4 phone calls to retentions and lots of negotiating

[TenzoR]

Just called

Keeping my old Fido2Fido Canada Plan
Free Call Display
$6.95 + $0.75 SAF
$10 credit
2 year contract
Free Nokia 6555 with my Fido Dollars ($100)

[acekiller]

Just called

Keeping my old Fido2Fido Canada Plan
Free Call Display
$6.95 + $0.75 SAF
$10 credit
2 year contract
Free Nokia 6555 with my Fido Dollars ($100)

$6.96+ SAF?!?! That's all you pay?!?!

[pilotpen]

Just called

Keeping my old Fido2Fido Canada Plan
Free Call Display
$6.95 + $0.75 SAF
$10 credit
2 year contract
Free Nokia 6555 with my Fido Dollars ($100)

That's the exact same plan that I used to have before I called in. This is this fido to fido across canada $30 plan, correct?

So you're getting a $10 credit per month (so $20 per month), free call display, then plus the usual BS fees?

I reworked my F2F across Canada plan as well! Paying the same price but got that $11 add-on thing (caller and name ID, VM, 125 text messages and whatnot) pretty much for free. if you got $10 off per month for the term of your contract, that sounds pretty good to me!

[araut]

Been a customer with fido for only 2 years. Called retentions yesterday:

$21
200 DT
Unlimited E&W
1000 F2F
VM/CID/txt/Mobile recovery
SAF not included
Used my 60fido dollars and got a credit of $126 to get a free LG TG800
2 year contract

People can definitely do better especially if they're members for longer. Bear in mind though that you'll probably be on the phone with them for a while, and depending on what you earn, it might be more economical to just work for an extra hour instead of calling them again and again.:D

[TenzoR]

$6.96+ SAF?!?! That's all you pay?!?!

No I wish :P

$30 F2F Canada (first plan they release)
-$10 credit
Free Call Display
+ SAF
+ Tax
= $32 a month with tax

Phone Debate now

Nokia 6301 vs. 6555

I like the metal and solid feeling of 6301 but the battery life is meh
The 6555 looks nice but seems cheap with the plastic and rubber.

[pilotpen]

No I wish :P

$30 F2F Canada (first plan they release)
-$10 credit
Free Call Display
+ SAF
+ Tax
= $32 a month with tax

Phone Debate now

Nokia 6301 vs. 6555

I like the metal and solid feeling of 6301 but the battery life is meh
The 6555 looks nice but seems cheap with the plastic and rubber.


$20 for F2F canada is a great deal :)

[joeoe]

This is what I got two weeks ago:

100 anytime
100 text messages
call display
SAF
911
= $15

2 year contract

A Samsung Black Jack II for $80, which later reduced to $25 because they screw up my account and they wanted to make it up for me.

I only use this phone for emergency purpose. But I said to myself, why not ask for their most expansive phone? The lady was willing to give me the phone for free if I sign a 3 year contract.

I must admit, Black Jack is a great phone. But the data plan in Fido just sucks.

oh, and I have been with Fido since 2005.

[warpstar]

250 anytime min with per-sec billing.
free call display
no contract..

been with fido for 4 years....

$15/month+taxes to a grand total of $17


What do you guys think? i wanted to add like 100 txt messages? can i still call in?

[McLaren__F1]

I'm currently on an Fido Student Plan since last year summer.

Current plan:
$25 Student Plan

- 150 + Unlimited Evenings and Weekends + Unlimited Incoming $25.00
- 9-1-1 Emergency service $0.50
- Call Display $7.00
- System access fee $6.95
Total $39.45

withe taxes its $45.60

Do i just call 1-888-259-3436 and ask for an "Retention Plan"? How does it work:?:

[joeoe]

250 anytime min with per-sec billing.
free call display
no contract..

been with fido for 4 years....

$15/month+taxes to a grand total of $17


What do you guys think? i wanted to add like 100 txt messages? can i still call in?

We almost have the same plan. Mine is 100 anytime + 100 txt messages. Did they give you a new phone? After comparing with your plan I want to add more minutes now.

[emoci]

I'm currently on an Fido Student Plan since last year summer.

Current plan:
$25 Student Plan

- 150 + Unlimited Evenings and Weekends + Unlimited Incoming $25.00
- 9-1-1 Emergency service $0.50
- Call Display $7.00
- System access fee $6.95
Total $39.45

withe taxes its $45.60

Do i just call 1-888-259-3436 and ask for an "Retention Plan"? How does it work:?:

See the very first post, it takes a little negotiating

[warpstar]

We almost have the same plan. Mine is 100 anytime + 100 txt messages. Did they give you a new phone? After comparing with your plan I want to add more minutes now.

do you get free call display? I didnt recieve a free phone since this plan is without contract.. i really wanna add txt messages.. has anyone recalled retentions and done something of that sort?

[Mendesb]

I'm currently on an Fido Student Plan since last year summer.

Current plan:
$25 Student Plan

- 150 + Unlimited Evenings and Weekends + Unlimited Incoming $25.00
- 9-1-1 Emergency service $0.50
- Call Display $7.00
- System access fee $6.95
Total $39.45

withe taxes its $45.60

Do i just call 1-888-259-3436 and ask for an "Retention Plan"? How does it work:?:

discontinued plan. but my all time favourite. i sold two of em (w/ cars.. think of this as the "stock" and i pimped it out :D)

[McLaren__F1]

discontinued plan. but my all time favourite. i sold two of em (w/ cars.. think of this as the "stock" and i pimped it out :D)

im looking for an same plan for around $25 or less. i dont even use all the 150 minutes:(

[Kisou22]

Here is the deal, switch from monthly to a two year contract:

For 20$:
200 Daytime
Unlimited Evenings/Weekends
1000 Fido to Fido Minutes

11$ Value Pack:
125 SMS
Voicemail
Call Display/Name Display

And a 10$ monthly credit for the duration of the contract

Comes to:
31 - 10 + 6.95 + 0.5 = $28.45 + tax

What do you guys think?

[taid_87]

Here is what i just got 30 min ago:

2 Years contract
$25 a month
150 min daytime
1000mmin Eve/Weekend starting at 7pm
Unlimited incoming calls
Free Caller Display
Free 100 text
$5 rebate for 2 years
which comes up to $20 a month
(=$20 + $6.45 + $0.5 + tax = $31.01)

and 113 credits towards any phone or credits towards phone bill. Still deciding on which one, should i get a phone or take the credits? any suggestions?

I think i got a pretty awsome deal. What do you guys think?

[taid_87]

Hey McLaren__F1, i had the same student plan as you like 1 hr ago and i bargain to get the above planned that i stated. give it a try. What i did was i called them and ask them if i was to renew my contract would there be any benefits, then depending on your customer service rep they will give you different offers

[joeoe]

do you get free call display? I didnt recieve a free phone since this plan is without contract.. i really wanna add txt messages.. has anyone recalled retentions and done something of that sort?

yes, I have free call display. They also gave me a Samsung Jack for $25. Two year contract.

[UTSC]

discontinued plan. but my all time favourite. i sold two of em (w/ cars.. think of this as the "stock" and i pimped it out :D)

- 150 + Unlimited Evenings and Weekends + Unlimited Incoming $25.00
- 9-1-1 Emergency service $0.50
- Call Display and Enhanced VM $9.00
- System access fee $6.95
=$ 42 + Taxes

I am almost paying $ 50 with taxes and NO Text message pakage and NO Email or surfing option

So tell me how is this a good plan ? How much did you sell your plan for ???

[dairymandip]

can retentions work if your on a couples plan?

[mike_minh]

2 year plan


200 weekday minutes
1,000 evening and weekend minutes
fido to fido
fido to rogers
unlimited incoming
call display
unlimited text messages


$25/month.. about $42 with tax

[tobiko]

Here is the deal, switch from monthly to a two year contract:

For 20$:
200 Daytime
Unlimited Evenings/Weekends
1000 Fido to Fido Minutes

11$ Value Pack:
125 SMS
Voicemail
Call Display/Name Display

And a 10$ monthly credit for the duration of the contract

Comes to:
31 - 10 + 6.95 + 0.5 = $28.45 + tax

What do you guys think?

that is exactly what I just got!!

[lucidmc]

I got.

20$ + SAF + tax approx 32$
100 Minutes anytime
Evenings and Weekends after 7pm free.
Call Display (12 months) - was offered voicemail or 50 extra day time minutes in place of the Call display. was trying to get them to just take off the SAF charge... but no dice... just have to remember to cancel the call display in 12 months so i dont see a 7 dollar charge pop up!

not the best deal in the world but def better than what i had, and most importantly, no contract.

i have like 90 fido bucks, was thinking about a new phone but i can barely afford anything on the fido sight, how can they charge upwards of 400$ for some of those phones!!! insane!

[Bedpan]

Quick question for you Fido experts...

About 3 months into my 2 year retention plan. Currently paying $10 a month for the unlimited txt and get CID for free. Now that they have the new Options package wondering what happens if I want to switch to one of these plans. Do I loose my $5 a month or can that be rolled over into the option package. The new $15 Windows Mobile Value package has what I am looking at (and yes I have the Jack).

Mike

[woob]

This is wut I got:

200 weekday minutes
1,000 evening and weekend minutes
unlimited incoming
call display
unlimited text messages
voicemail
free phone
2 yr contract

$25 + SAF etc

[ma678]

I called twice today, and I got nothing better than my current plan. I guess Fido prefers to grant better deal to who doesn't sign a contract with them.
So disappointed.

Follow up. I called again tonight and got 100 text message free for one year. Better than nothing.

[flexwong]

I got.

20$ + SAF + tax approx 32$
100 Minutes anytime
Evenings and Weekends after 7pm free.
Call Display (12 months) - was offered voicemail or 50 extra day time minutes in place of the Call display. was trying to get them to just take off the SAF charge... but no dice... just have to remember to cancel the call display in 12 months so i dont see a 7 dollar charge pop up!

not the best deal in the world but def better than what i had, and most importantly, no contract.

i have like 90 fido bucks, was thinking about a new phone but i can barely afford anything on the fido sight, how can they charge upwards of 400$ for some of those phones!!! insane!

use the $90 dollars to buy a phone, get retentions to credit you for the balance. they will usually do that.

[guardianflash]

I got Fido to Fido plan($25) and free calls from 5pm and free call display and a monthly credit of $10. If I phone and switch my plan to the $20 plan with the 200mins, would I still get to keep all my free stuff? Cause with the $10 credit a month my bill would come down to $10 a month before tax/saf/911. If it's too good for me would they stop giving me the $10 credit?

[chopchop330]

Do they force you into a 2 year contract because I might be leaving the country next year so I would only want to get a 1 year contract?

[lucidmc]

use the $90 dollars to buy a phone, get retentions to credit you for the balance. they will usually do that.



Hey, thank you, can you break it down for me? what do you mean get retentions to credit you for the balance?


At this point i already got the deal, should i call back and say i want to quit again lol.. or just call back and say i had negotiated a deal prev and was told that i could call back and as a part of the deal possibly use my fido$ and be credited ?


sorry mang, kinda new here hah. what do you mean by "get retentions to credit you for the balance."

[lucidmc]

i called back, and no dice they didnt even want to transfer me to retentions, when they finally did, they said the offer they gave me originally was really good, so no way they could add in a phone.

oh welll.

[americaneagle23]

Classic City Fido $45
- Free Call Display (36 months)
- Free Voice Messaging (36 months)

any detail info?

[southnam]

I just switched over from a prepaid to a month to month today for a family member. They wouldn't give me any deals so I just went with the basic $25 incoming plan with gives me 50 weekday, 1000 evening/wkd, and 500 incoming. I have been reading this thread and people have been getting pretty good deals out there. I'm looking for one of two things basically. Either pay the same but get a much better deal including more daytime minutes, cid, text etc... or pay less and still get some more things like what I've been seeing others get. What should I do? I read to call back after a few weeks to ask for a better deal. What plans should I try to get them to give me? What's one of the best recent one's people have been getting here? Are there some good EPP plans to quote to them? I know I personally have a telus phone that has a much better $25 plan already. Thanks all.

[ma678]

I have the same plan as yours. At least, you should call to get free CID. More luckily, you may get 100 text message for free. I have these additional features now.

I'm currently on an Fido Student Plan since last year summer.

Current plan:
$25 Student Plan

- 150 + Unlimited Evenings and Weekends + Unlimited Incoming $25.00
- 9-1-1 Emergency service $0.50
- Call Display $7.00
- System access fee $6.95
Total $39.45

withe taxes its $45.60

Do i just call 1-888-259-3436 and ask for an "Retention Plan"? How does it work:?:

[foxwitch]

200 weekday minutes
1000 EW minutes
Unlimited incoming
1000 LD minutes

$15 value pack:
Call Display with Name Display
Enhanced Voice Messaging
WhoCalled
Mobile Backup
125 Text messages
50 Picture & Video Messages
Unlimited Surfing

$30+SAF+tax=$39.32

[ma678]

No contract?

1000 LD minutes, was it a typo?

200 weekday minutes
1000 EW minutes
Unlimited incoming
1000 LD minutes

$15 value pack:
Call Display with Name Display
Enhanced Voice Messaging
WhoCalled
Mobile Backup
125 Text messages
50 Picture & Video Messages
Unlimited Surfing

$30+SAF+tax=$39.32

[azkab]

Called Fido last friday, I asked how much gonna cost me a cancelation because "I got" a good offer from telus, I finished by getting this:

200min weekdays
1000min evenings/week end
Unlimited incoming calls
call display
50$ credit
20$+network+taxes = 31$

[foxwitch]

No contract?

1000 LD minutes, was it a typo?

Nope, no typo there. I'm 9 months into my 3 yr contract.

[ma678]

Even though you sign a three year contract, it's still attractive.

Thanks.

Nope, no typo there. I'm 9 months into my 3 yr contract.

[Flintz]

This is what I got for my retention plan:

- 700 Daytime Minutes
- Unlimited Evenings/Weekends (Starting at 5pm and ending at 8am)
- Unlimited Fido to Fido calls (unlimited text messaging to Fido)
- Unlimitied Rogers to Fido calls (with unlimited text messaging to Rogers)
- $16 Value Pack - Call/Name Display, Enhanced Voice Mail, 2500 Text, 2500 IM, 2500 Picture Messages & Who Called (Not available anymore)
- Unlimited Incoming calls
- $10 off of my bill each month for one year

All for $83 taxes in. Not too bad for threatening to cancel my service mid contract.

[sentpar]

Heres what I got:

+$20.00
200 Week Day minutes
Unlimited Incoming
1000 Evening and Weekends
Caller Id
+$7 Voice mail
-$5.00
+6.95
+0.50
--------------
33.57

I was paying like $45 before for 50 minutes and no voice mail, so its an improvement.

I told them about telus deal and told them it included V/M, which i don't think it does. The only problem with me was I had a year left on my contract, so the first CSR was convinced I wasn't going to cancel and pay $240 cancellation fee so he was giving plans that cost $50.00 that only had like 1/2 features of the above. So I told him I needed a phone, and I could get a better phone for free, and a cheaper deal with telus. I guess he was convinced I guess so he put me on hold and transfered to retention.

[sentpar]

If I wanted to get another phone at the same retention plan for my dad under my account. would I be able to get the same plan?

[timple]

MY current plan is as such:
$25 plan
-100 minutes
-Unlimited incoming
-Unlimited E/W - starting at 7pm
-35 LD minutes
-$15 package (VM, Who called, CID)
-150 SMS
-$20 discount

With SAF, taxes, and 911, my bill comes out to about $28/month.

I have been without a contract for about a year now and have been with Fido for 3 years.

I'm looking to increase my minutes to at least 200 and get some more LD and SMS. The who called option is actually pretty annoying and I don't really care for it.

Do you guys think that is achievable? And which carrier would be the best to match against when I call retentions?

[tariaki]

My Fido Retention Plan:

300 Daytime mins
1000 Canada Long Distance mins
UL evenings/weekends
100 text msgs/month
Caller ID
Fido to Fido

$30 plus SAF

[brokekid]

Just a suggestion for people looking for retention deal or renewal (Dec 08 for myself). Maybe you guys should hold till after July 11th release of the iPhone to see if the data plans will be improved or at least use it as threat to switch to Rogers. So far I have heard that Fido will indeed be carrying the iPhone, but no details on the data plans available. Good luck everyone!

[ing74]

Just a suggestion for people looking for retention deal or renewal (Dec 08 for myself). Maybe you guys should hold till after July 11th release of the iPhone to see if the data plans will be improved or at least use it as threat to switch to Rogers. So far I have heard that Fido will indeed be carrying the iPhone, but no details on the data plans available. Good luck everyone!

You are correct. If you go to the the Apple.ca/iphone or whatever, it lists that the authorized stores selling the iPHone 3G will be Rogers & Fido stores. I totally recommend you all waiting until July 11 since you know the data plans will be similar but you if you switch to Rogers you lose the persecond billing and the (thank God) great CSRs. I think I once tried to "threaten" to switch to Rogers and they said go ahead, you'll come back! LMAO! I have been with Fido since '97 and NEVER switching! (Heard WAY too many horror stories about dealing with Rogers, besides my iphone works GREAT with Fido:

Got the $18/month bundle (call display, yada...) that includes 12MB of Edge every month (not unlimited but I don't have to worry about paying for any data under that amount using a "non certified Fido device".

Anyone out there know how much Rogers/Fido will be charging for the 3G? ATT is charging 199 for 8gb and 299 for 16gb. I doubt Rogers will charge that less for it....ppl may still be going to the US to buy it! :)

[sketchED]

I moved from prepaid to a monthly plan with no contract; I stayed on the monthly plan for three months and then threatened to cancel (called the retention number directly), this was done in Oct / 2007

They offered me the following:
150 + Unl.E/WE + Unl. Incoming $25.00
9-1-1 emergency service 0.50
System access fee 6.95
Value pack 9.00 (VM, CID), pay per text 0.15
TOTAL $41.45

Less $20 credit each month

TOTAL with tax + credits $24.24 on a 2 year contract with a free Sony Ericson Z500

I also negotiated my brothers plan who just finished his existing 2 year contract, I did this 2 days ago
They offered me the following
100/1000 E/WE + Unl. incom. $25.00 (old student plan)
9-1-1 emergency service 0.50
System access fee 6.95
200 anytime minutes 10.00
Value pack 11.00 (enhanced VM, CID (name & #), 125 texts, who called etc)
TOTAL $53.45

Less $10 Credit + Additional $15 credit for 12 months till May 2009, at which time I can call back and renegotiate

TOTAL with taxes + credits $32.15, no contract

[mangoman]

Unless you get an absolutely clueless CSR, this will never work as Rogers owns Fido and they pretty much all know that, so even if you do carry through and "switch", they still have you. If you threaten then try a non-GSM provider (i.e. telus, bell, virgin) and don't say they're offering the iphone to you as Fido will know that it doesn't work/isn't available on those networks.

Just a suggestion for people looking for retention deal or renewal (Dec 08 for myself). Maybe you guys should hold till after July 11th release of the iPhone to see if the data plans will be improved or at least use it as threat to switch to Rogers. So far I have heard that Fido will indeed be carrying the iPhone, but no details on the data plans available. Good luck everyone!

[bshell]

Based on what AT&T has announced in the USA here's a likely scenario for Rogers/Fido iPhone plans in Canada. In the US it used to be the iPhone cost $399 and the plan was $60/mo for 450 minutes talk time and unlimited data. As of July 11 the phone will be $199 and it will cost $80/mo for (I think) 450 min and unlimited data. Hence the per month cost has gone up a whopping $20/mo for not much more service but (I suppose) to compensate for the $200 loss in upfront hardware (they recoup that $199 very fast in just 10 months). NOTE: These are the lowest cost plans. I will bet that here in Canada the cost will be $199 for the phone and at least $80/mo for talk/data. Maybe more if I know Rogers. Could be as bad as $100/mo for a reasonable package.

For this reason, anyone in Canada with an unlocked iPhone and a plan that is less than $80/mo should keep their Version 1.0 phones and plans as is. It is very easy to see if you scan this thread that most Canadian iPhone users are paying about $45 or $50/mo for enough talk time and (nearly) unlimited data at this point. Given that when the new 2.0 firmware comes out, it's very likely that it will be hacked and you can install it on your old 1.0 phone, you will have 85% of all the features of the new G3 phones. The one thing you will not have is Visual Voicemail and a shiny black plastic back. Is that worth $30/mo for you? You still have reasonable (pseudo) GPS, and EDGE is not that bad as long as you are not watching tons of YouTube videos. EDGE works in a pinch. Sure G3 speeds would be nice but again, is it worth an extra $30 or maybe even $50/mo. (Not to mention the $230 with tax capital outlay.)

At this point you might be wise to quickly buy old iPhones from all the people on Craigslist selling them for $200 today. I believe they will be worth more when people figure out what I've just described above. In fact, I predict Version 1.0 iPhones will go *UP* in value when the G3 phones come out in Canada in July.

[mdua]

My current plan with Fido is:
- 250 Minutes
- Unlimited Evenings and Weekends @ 7pm
- Unlimited Incoming
- Unlimited Text Messaging
- 1000 LD Minutes
- Call Display
-3 year agreement
25+7+6.95+0.5+taxes=$44.40

This was after I called retentions around 5 months ago.

*My question is can a call retentions again? And can someone please tell me what I should try to get I dont need long distance minutes at all but they wouldnt let me substitute that for anything last time.

[Mendesb]

My current plan with Fido is:
- 250 Minutes
- Unlimited Evenings and Weekends @ 7pm
- Unlimited Incoming
- Unlimited Text Messaging
- 1000 LD Minutes
- Call Display
-3 year agreement
25+7+6.95+0.5+taxes=$44.40

This was after I called retentions around 5 months ago.

*My question is can a call retentions again? And can someone please tell me what I should try to get I dont need long distance minutes at all but they wouldnt let me substitute that for anything last time.

email me your online bill. It depends on how ur being billed.

[pizzo]

my retention plan from fido:

here in manitoba, they've been having a "plan" war with all the major wireless companies. I took a stab at threatening to cancel with fido and this is what they gave me.

250 daytime min.
100 extra daytime min.
unlimited eve. (start at 7pm ends at 8am) + unlimited weekends
call display
100 text message
all for: SAF + 911 charge + taxes.

yes!!!! i pay 7.45 plus taxes which equals to $8.35

they gave me soo much credit that all i have to pay for is the system access fee and the emergency fee.

gotta love fido

[pilotpen]

my retention plan from fido:

here in manitoba, they've been having a "plan" war with all the major wireless companies. I took a stab at threatening to cancel with fido and this is what they gave me.

250 daytime min.
100 extra daytime min.
unlimited eve. (start at 7pm ends at 8am) + unlimited weekends
call display
100 text message
all for: SAF + 911 charge + taxes.

yes!!!! i pay 7.45 plus taxes which equals to $8.35

they gave me soo much credit that all i have to pay for is the system access fee and the emergency fee.

gotta love fido

WHAT?!?! You win!! :D

[pizzo]

pretty hard to believe but yes. i also have a rogers account that i got for a family member and i pay $13 with almost the same stuff i have with fido.

[unpossible]

my retention plan from fido:

here in manitoba, they've been having a "plan" war with all the major wireless companies. I took a stab at threatening to cancel with fido and this is what they gave me.

250 daytime min.
100 extra daytime min.
unlimited eve. (start at 7pm ends at 8am) + unlimited weekends
call display
100 text message
all for: SAF + 911 charge + taxes.

yes!!!! i pay 7.45 plus taxes which equals to $8.35

they gave me soo much credit that all i have to pay for is the system access fee and the emergency fee.

gotta love fido

wowww bows

i just got off the phone with fido...i asked them to match telus' EPP $25 plan and they gave me this:

200 daytime
1000 ev/wkend @ 7pm
unlimited incoming local
CID/Voicemail
125text/mth

$36 taxes in...it's ok i guess...MUCH better than what i had before..plus they gave me a free phone and change my number for free

i could always take out unlimited incoming for $31/mth taxes in

[pilotpen]

pretty hard to believe but yes. i also have a rogers account that i got for a family member and i pay $13 with almost the same stuff i have with fido.

Seems like Manitoba always has wicked plans!! Good for you!

[warpstar]

Seems like Manitoba always has wicked plans!! Good for you!

My contract expires in a month, I am gonna call retentions then and somehow try to get a good deal for the iphone :cheesygri

[mr_sandman]

wowww bows

i just got off the phone with fido...i asked them to match telus' EPP $25 plan and they gave me this:

200 daytime
1000 ev/wkend @ 7pm
unlimited incoming local
CID/Voicemail
125text/mth

$36 taxes in...it's ok i guess...MUCH better than what i had before..plus they gave me a free phone and change my number for free

i could always take out unlimited incoming for $31/mth taxes in

I just called Fido with your plan in mind, I'm getting the same plan w/ system access fee + 911 charge for $38.45 for one year. I'm paying a dollar less that before, but I'm getting 50 additional daytime minutes, voicemail and text now! Its not the greatest, but I have 18 months to go on my contract.

[CanadianMike]

ive been with fido with the unlimted incoming calls package for a couple of years now, without a fido agreement.

if i call up a CSR, would it be possible to get call display added to it without charges or having to get on a fido agreement? if so, how would i go about that?

really i wonder if id be able to get that bonus without having to go for the fido agreement. thanks.

[ndondo]

I have

100 mins day time
unlimited text fido to fido
unlimited call fido to fido
unlimited evening and weekends
caller id
no contract
$32 (all included)

my wife
200 mins day time
unlimited text fido to fido / rogers
unlimited call fido to fido / rogers
unlimited incoming call
unlimited evening and weekends
caller id
2 year contract
$30 (all included)

[professionaldude]

I would like to know that can I get the same plan from retentions if I want to have another line. If its possible how? Do I have to can retentions again and have them setup another account or.........?

[compufreak]

This is what I just bargained today please tell me if its a deal

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
$25 Taxes in.

Thankx

[ItemFinder]

This is what I just bargained today please tell me if its a deal

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
$25 Taxes in.

Thankx
Liar.

[pizzo]

Liar.

you never know....fido is awesome if you get the right CSR. only if we didnt have to pay for system access fee and emergency, my plan wouldve been free.

[cookedDeals]

In preparation for the iPhone's arrival (can't wait), I'm wondering if my current retention plan can be used as the voice component of a new 3-year contract. That is, could I just keep my current retention plan (which isn't an insanely discounted plan - around $25 a month, taxes in - add the unlimited data, and sign for 3 years?

Or do I have to pick one of their currently offered plans? Thanks for the help.

[Goggle]

My current plan:

200 daytime minutes
1000 weekend/weeknights start at 7pm
Unlimited Incoming
Unlimited Network Calling (Fido to Fido and Rogers)
Caller ID

Bonus: 6 Mo Unlimited local calls

Pay $25 (after taxes & everything)
Signed for 3 yrs contract.

Is this a good retention plan?

[YnD]

Liar.

Whether he is lying or bragging.

Whatever.

In the end the best plans are corporate plans with data that are fully paid for by your company. No retention plan will beat that.

[winterfreshgrin]

My current plan:

200 daytime minutes
1000 weekend/weeknights start at 7pm
Unlimited Incoming
Unlimited Network Calling (Fido to Fido and Rogers)
Caller ID

Bonus: 6 Mo Unlimited local calls

Pay $25 (after taxes & everything)
Signed for 3 yrs contract.

Is this a good retention plan?

Cool! I have the same plan too, got mine in Dec 07, with 3 months local calls/txt and a free phone comes to $25.38/month

[Goggle]

I used to have the 100 Free SMS, but I traded it with Unlimited Network Calling (Rogers & Fido).

I hope I didn't make a mistake? :confused:

Can someone explain in detail how Unlimited Network Calling works? I can't find any info on Fido.ca.

Cool! I have the same plan too, got mine in Dec 07, with 3 months local calls/txt and a free phone comes to $25.38/month

[woofpack]

here's what i got.
i had the original toronto 'city fido plan' (45.00) with call id. ($7.00) + tax
was paying about $58.00 tax in per month. (my plan expires tomorrow)
talked to 'harry' at retention in montreal this afternoon.
he offered same 'city plan unlimited' reduced to $35.00+ free call id+
free motorola w510!
i think it is a pretty good deal -total = $39.55 tax in

good luck

btw, do hold out for a good csr. the first woman i had this morning was a real
c**t:evil: i hung up on her. harry was excellent.:D

[wackchin]

I went to talk to FIDO today and here is what they offered me

2 yr contract

200 DT
1000 E/W (starting from 7pm)
Unlimited Incoming

Samsung Jack for 80bucks
Windows Mobile Pack (but with $15 credit)
includes:
2500txt
1000 picture msg
CID/VM
+ other stuff in the mobile pack




for 25/month

after S.A.F and taxes comes to $36.67

i'm not sure if this is a good plan. What do you guys think?

[WHO]

here's what i got.
i had the original toronto 'city fido plan' (45.00) with call id. ($7.00) + tax
was paying about $58.00 tax in per month. (my plan expires tomorrow)
talked to 'harry' at retention in montreal this afternoon.
he offered same 'city plan unlimited' reduced to $35.00+ free call id+
free motorola w510!
i think it is a pretty good deal -total = $39.55 tax in

good luck

btw, do hold out for a good csr. the first woman i had this morning was a real
c**t:evil: i hung up on her. harry was excellent.:D

contract?

[DueyNguyen]

Just renogotiated today, last time I called they offered nothing, this time they just fed it down my throat. Must be because Koodo Montreal is around, but the rep I spoke to was a nice guy

200 Daytime Minutes
1000 Fido/Rogers Anytime minutes
Unlimited Text Messaging
Evenings/Weekends from 5pm
Call Display/Name Display
10$ recurring credit
100$ credit towards future handset
6months Free Local Calls

2 Year Term

27$ + SAF.

[woofpack]

Quote:
Originally Posted by woofpack View Post
here's what i got.
i had the original toronto 'city fido plan' (45.00) with call id. ($7.00) + tax
was paying about $58.00 tax in per month. (my plan expires tomorrow)
talked to 'harry' at retention in montreal this afternoon.
he offered same 'city plan unlimited' reduced to $35.00+ free call id+
free motorola w510!
i think it is a pretty good deal -total = $39.55 tax in

good luck

btw, do hold out for a good csr. the first woman i had this morning was a real
c**t i hung up on her. harry was excellent.

contract?

yea, 2 years, which is fine by me

[redflagman_1]

i renewed my contract (after 3.5 yrs with fido 2 yrs on contract and 122 fido dollars) in march of 2008 for my plan, which started april 2008 and what i got after talking to the "cancellation" department, and comparing with telus. i got a free motorola razr 2 v9 as well. used up all my fido dollars this was only available on a 3 yr contract though according to the person i spoke to.

200 daytime mins
free incoming
1000 eve/weekend mins starting @ 7pm = $25

100 text
caller id, call waiting, voicemail = $12

+ $7.45 (SAF 911)

= 44.45

i get a $22 credit per month as well

$44.45-$22 + taxes=

all for $25.37 with taxes and system access fee which i think is not bad, try to negotiate something with them and they should help u out with something awesome. !

[flexwong]

In preparation for the iPhone's arrival (can't wait), I'm wondering if my current retention plan can be used as the voice component of a new 3-year contract. That is, could I just keep my current retention plan (which isn't an insanely discounted plan - around $25 a month, taxes in - add the unlimited data, and sign for 3 years?

Or do I have to pick one of their currently offered plans? Thanks for the help.

no one knows yet. i personally speculate that if you have a cheap voice plan they will not qualify it and make you sign up for one that is at least a certain price range.

I used to have the 100 Free SMS, but I traded it with Unlimited Network Calling (Rogers & Fido).

I hope I didn't make a mistake? :confused:

Can someone explain in detail how Unlimited Network Calling works? I can't find any info on Fido.ca.

i believe unlimited network calling is fido to fido and fido to rogers. so basically you can call all fido + rogers customers and u won't be charged.

[flexwong]

i renewed my contract (after 3.5 yrs with fido 2 yrs on contract and 122 fido dollars) in march of 2008 for my plan, which started april 2008 and what i got after talking to the "cancellation" department, and comparing with telus. i got a free motorola razr 2 v9 as well. used up all my fido dollars this was only available on a 3 yr contract though according to the person i spoke to.

200 daytime mins
free incoming
1000 eve/weekend mins starting @ 7pm = $25

100 text
caller id, call waiting, voicemail = $12

+ $7.45 (SAF 911)

= 44.45

i get a $22 credit per month as well

$44.45-$22 + taxes=

all for $25.37 with taxes and system access fee which i think is not bad, try to negotiate something with them and they should help u out with something awesome. !

wrong value pack? 125 txt, enhanced vm, cid, name display, who called, mobile backup = $11

[redflagman_1]

wrong value pack? 125 txt, enhanced vm, cid, name display, who called, mobile backup = $11


This deal i got was before they introduced the 125 txt ...etc all for $11 the new value packs are much better with fido now

[pink_panda]

okay, just called and got a decent deal. at least it was much better than my previous one.

old plan:

200 daytime min
CD & VM
SAF & 911
= $31.45


new plan:
200 daytime min
Unlimited E/W
1000 min F2F
CD, VM & 125 Text
$10 credit for 36 months
SAF & 911
Free SE W380a
= $28.45


much better than my old plan. lol.

thanks op.

[professionaldude]

okay, just called and got a decent deal. at least it was much better than my previous one.

old plan:

200 daytime min
CD & VM
SAF & 911
= $31.45


new plan:
200 daytime min
Unlimited E/W
1000 min F2F
CD, VM & 125 Text
$10 credit for 36 months
SAF & 911
Free SE W380a
= $28.45


much better than my old plan. lol.

thanks op.
Wow! $10 off for 36 months is just great. I got $10 off for 12 months only :o

[compufreak]

This is what I just bargained today please tell me if its a deal

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
$25 Taxes in.

Thankx

Hi Again
I was pronounced as a liar when i posted the above .
Now just to add to the plan heres what I renegotiated today

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
Free unlimited local calling for the next 6 months ending on Dec 30
And here is the Killer
A free Nokia 5200 ( Correction : they did use my 15 Fido Dollers though)
Total bill with taxes(Everything in) $ 21.94
Man I am so Happy ......

[Arabian_Princess]

Hi Again
I was pronounced as a liar when i posted the above .
Now just to add to the plan heres what I renegotiated today

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
Free unlimited local calling for the next 6 months ending on Dec 30
And here is the Killer
A free Nokia 5200 ( Correction : they did use my 15 Fido Dollers though)
Total bill with taxes(Everything in) $ 21.94
Man I am so Happy ......

Ya right dude.

So ur plan is like $10 basically... u got free 6 months local calling and a free phone without a contract?

Show us a copy of ur bill.... only then we'll believe it

[professionaldude]

Hi Again
I was pronounced as a liar when i posted the above .
Now just to add to the plan heres what I renegotiated today

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
Free unlimited local calling for the next 6 months ending on Dec 30
And here is the Killer
A free Nokia 5200 ( Correction : they did use my 15 Fido Dollers though)
Total bill with taxes(Everything in) $ 21.94
Man I am so Happy ......

So, how did u get all that without the contract? Were you on prepaid before and what actually you said.

[pink_panda]

Wow! $10 off for 36 months is just great. I got $10 off for 12 months only :o

well, i did sign a 3 year contract :|

at first the csr offered $5 off but i insisted that i wanted a better deal. so she offered $10 plus the free phone.

i guess the key is to be nice yet firm on what you want to get.

[compufreak]

So, how did u get all that without the contract? Were you on prepaid before and what actually you said.

I am on a month to month since Oct 07. I had cancelled onceand getting back to fido was rewarding.

[paullee]

it is sorta off topic, but i jus wonder if fido will offer retention plan to users who never sign a contract w/ them? but used fido for 5+ years.

[HughG]

im calling bs on this one sorry lol as the other guy said post the bill if you can.
if it is true, thats one of the beset ive seen so far.
Hi Again
I was pronounced as a liar when i posted the above .
Now just to add to the plan heres what I renegotiated today

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
Free unlimited local calling for the next 6 months ending on Dec 30
And here is the Killer
A free Nokia 5200 ( Correction : they did use my 15 Fido Dollers though)
Total bill with taxes(Everything in) $ 21.94
Man I am so Happy ......

[MDrop]

Hi Again
I was pronounced as a liar when i posted the above .
Now just to add to the plan heres what I renegotiated today

NO CONTRACT
150 Day time minutes
Free incoming
Free Fido to Rogers and Fido to Fido
Evenings and weekends free Evening Starting 5PM
UN Limited Text messeging
Caller ID
Free unlimited local calling for the next 6 months ending on Dec 30
And here is the Killer
A free Nokia 5200 ( Correction : they did use my 15 Fido Dollers though)
Total bill with taxes(Everything in) $ 21.94
Man I am so Happy ......


When you get your 1st bill I predict...

"What the hell! this isn't what they told me over the phone!!!!" :lol:

But if it is, thats one crazy plan

[compufreak]

When you get your 1st bill I predict...

"What the hell! this isn't what they told me over the phone!!!!" :lol:

But if it is, thats one crazy plan

Will update when i get the bill

[xviperx26]

I got off the phone a few hours ago. My previous months bill was $59 and last month was $98...

Had
16 months left on 2 year term, $320 to cancel today.
Nokia 6300 Free
original contract:
20/100 plan + unl. E/WE $20.00
credit: monthly credit of 10$ ($10.00)
Voice mail $8.00

New plan: For the remaining 15 months
200 anytime
Unlimited incoming
1000 E/WE
Caller ID
$27.45 Incl SAF & 911
monthly credit of $10 carried forward :D -$10
+ taxes.

around $20 a month..

I hope it is what she says it was.. I have to wait for my bill to be sure but i confirmed it with her 3 times. I got her name and employee number and they record your conversations.


I rejected:
200 anytime
unlimited e/we
1000 F2F
CID
VM
125 Text
$38.45 incl saf and 911
-$10.00 new credit
-$10.00 Old credit carried forward
18.45 + taxes.

[laptop-tech]

Lol...Fido is crazy. Anyone can get whatever plan they want.

I got the $17.50 deal about 2 months ago and have been happy with it. Now I'm using a bit more of txt messages (I had the $ 3.00 month for 50 txt only) so I called again today to renegotiate my plan. The dude looks at my account sees the 9.00 month (VM + CD) and 3.00 month (50 txt) charge and the Unlimited E+WE which I pay but get a credit back. He then suggest I remove all those things and pay only what I want (!?!?) so he offered me the Value pack with 125 txt + extras for LESS than my EPP plan charges !? I ask about the 20.00 valu epack and he does soem crazy math, gives me another 5.00 off every month (on top of the 10.00 off I get now) and in the result I have :

200 minutes anytime
Call display
Voicemail (enhanced)
Whocalled
Mobile Backup
2500 txt messages
100 picture messages
Unlimited surfing
Unlimeted email
SAF
911 fee


for $ 33.00 including taxes.

With the EPP + $3.00 month (50 txt) I paid $31.00 with taxes. For extra $2 dollars a month I got unlimited surfing (yeah I know its basic), 1000 pic/video messages, 2500 txt and oter features, and the extra 5.00 credit a month continues after the end of my contract.

[fudge_u]

Lol...Fido is crazy. Anyone can get whatever plan they want.

I got the $17.50 deal about 2 months ago and have been happy with it. Now I'm using a bit more of txt messages (I had the $ 3.00 month for 50 txt only) so I called again today to renegotiate my plan. The dude looks at my account sees the 9.00 month (VM + CD) and 3.00 month (50 txt) charge and the Unlimited E+WE which I pay but get a credit back. He then suggest I remove all those things and pay only what I want (!?!?) so he offered me the Value pack with 125 txt + extras for LESS than my EPP plan charges !? I ask about the 20.00 valu epack and he does soem crazy math, gives me another 5.00 off every month (on top of the 10.00 off I get now) and in the result I have :

200 minutes anytime
Call display
Voicemail (enhanced)
Whocalled
Mobile Backup
2500 txt messages
100 picture messages
Unlimited surfing
Unlimeted email
SAF
911 fee


for $ 33.00 including taxes.

With the EPP + $3.00 month (50 txt) I paid $31.00 with taxes. For extra $2 dollars a month I got unlimited surfing (yeah I know its basic), 1000 pic/video messages, 2500 txt and oter features, and the extra 5.00 credit a month continues after the end of my contract.

Did you call rententions to get this deal on your existing account? cuz ur supposed to call rententions if your cancelling your account... at least that's what I thought.

WG

[mdua]

Can someone please help me I have two phones under my name and I would like more features and well a cheaper bill.

Phone 1 ($20):
-100 Anytime Minutes
-Unlimited Evenings and Weekends @ 7pm
-$5 Monthly Credit
-1.5 Years Left in Agreement
Total = $22.45 + Taxes

Phone 2 ($35):
-250 Anytime Minutes
-Unlimited Incoming
-Unlimited Evenings and Weekends @ 7pm
-1,000 LD Minutes
-1,000 Text Messages
-Call Display
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2.5 Years Left in Agreement
Total = $32.45 + Taxes

***My question is can I call retentions again? And can someone please tell me what I should try to get I don’t need LD minutes at all but they wouldn’t let me substitute that for anything last time. A reply would be greatly appreciated.

Cheers

[timple]

This is my second retention plan after my contract expired a year ago:

200 daytime minutes 1000 evening/weekends Voicemail CID Unlimited incoming Unlimited texting 6 months free local calling $25 + SAF + 911 + tax = $32.87 2 year contract Used $62 Fido dollars towards a new phone with the 2 year discount

The rep wouldn't budge on giving me any LD minutes. Should I call again and try to push for it?
He also wouldn't give me the phone for free, I had to pay another $100.



What do you guys think?

[matkun]

This is my second retention plan after my contract expired a year ago:

200 daytime minutes 1000 evening/weekends Voicemail CID Unlimited incoming Unlimited texting 6 months free local calling $25 + SAF + 911 + tax = $32.87 2 year contract Used $62 Fido dollars towards a new phone with the 2 year discount


What do you guys think?

Seems pretty good.. what phone did you get?

[matkun]

When you get your 1st bill I predict...

"What the hell! this isn't what they told me over the phone!!!!" :lol:

But if it is, thats one crazy plan

When I renegotiated my fiancee's deal, they offered us a free phone, without using up her ~100 fido dollars. First bill comes in, her fido dollars are used up. So I call up, complain and ask to get the fido dollars put back. So they say, okay, we see the note on the account, we'll fix this.

Next bill comes in, there's a $100 charge for putting 100 fido dollars. I call them again, complain again, they say, sorry, we'll credit it back and put the fido dollars back without charging you, but it will take two weeks.

I call back two weeks later, still nothing, they say wait another two weeks.

Finally four weeks after that, nearly 3 months after we renewed our contract the fido dollars are credited back properly.

[timple]

Seems pretty good.. what phone did you get?

I got the SE W380a, I didn't really get to look over the options and do research. How is this phone's resale value and is it any good? I plan on reselling and buying a phone of choice if I don't like it.

[chopchop330]

Not the best deal but I can' sign another contract with them because I might be leaving the country.

I was offered $10 off the next 12 months but upgraded to the text messaging/call display/who called etc for $4 extra. So basically I am getting $6 off the next 12 months along with the upgrade.

Should've called earlier so I can sign the 2 years contract with them for a better deal.

[TanGU]

Fido Retention Plans

Edit Log
EDIT #1: December 13th, 2006 @ 9:00AM (Fixed Spelling Typos)

the OP should update this front page, too old !!!

i called today, the csr propose me a lot of more plan, like:

no contract:
-500min 20$
-200min 20$, +50min for 5$ more, + 100min for 10$ more

2 years contracts:
-200min + unlimited after 7pm, 19.70 tx incl (all fee incl)
-500min for 22.45 ~25tx incl (all fee incl)
-200min + 1000 evening and weekend, free incoming call + free call id: 25.34 tx incl!

wow !!!

-TanGU.

[professionaldude]

the OP should update this front page, too old !!!

i called today, the csr propose me a lot of more plan, like:

no contract:
-500min 20$
-200min 20$, +50min for 5$ more, + 100min for 10$ more

2 years contracts:
-200min + unlimited after 7pm, 19.70 tx incl (all fee incl)
-500min for 22.45 ~25tx incl (all fee incl)
-200min + 1000 evening and weekend, free incoming call + free call id: 25.34 tx incl!

wow !!!

-TanGU.

WOW! no contract 500min for $20.
How do we get it buy a prepaid and moved to monthly or...........?

[timple]

Are those plans including SAF too? It seems to me that they are missing that... if not, those are great plans. I just called in today and wasn't offered anything close to those prices.

the OP should update this front page, too old !!!

i called today, the csr propose me a lot of more plan, like:

no contract:
-500min 20$
-200min 20$, +50min for 5$ more, + 100min for 10$ more

2 years contracts:
-200min + unlimited after 7pm, 19.70 tx incl (all fee incl)
-500min for 22.45 ~25tx incl (all fee incl)
-200min + 1000 evening and weekend, free incoming call + free call id: 25.34 tx incl!

wow !!!

-TanGU.

[punvin]

Hello Fellow RFD'ers,

I have signed a 3 yr contract with Fido last December. Lately I feel tha monthly fee of $50 for the $25 incoming plan + the usual bonus 50 minutes and CallID with VoiceMail is too much to pay for such features.

I need some advice on going about lowering my cost without losing any features or even getting more while not extending my contract. Features I would like in order of preference:

Early Evenings
More Day time minutes
upgraded Voice Mail
x number of outgoing text messages

Any help to lower the cost of my monthly bill would be much appreciated!

[flixxx]

Hi,

I just called to renegotiate:

24 Agreement
20$ a month
1000 minutes evening and weekend
200 daytime minutes
11$ value pack
Total 31$+SAF+....

I didn't try hard to negotiate because he doesn't have the new data plans available in the system to negotiate.

I will wait till after the 11th of july, essentially i will try to negotiate a 3 GB plan for 15$ if i can and play with the price of the voice according to what you guys have been getting.

Keep up the comments.

[allan_huang]

Just got this retention:

200 Daytime minutes
1000 Evenings & Weekends
Unlimited Incoming
No Contract
$25 + SAF + Tax = $36

[whiteivory]

I had legitimate problem with Fido when I called in;
bought a blackberry thinking I could use their email service, but Fido no longer offers the Blackberry plan.
Called in to see what they could.
It took 3 calls to different client relations rep, and they finally offered me 25$ reccuring credit monthly, and a free Samsung Jack with no new contract

(I was still under a contract when I had first called in)

[Mendesb]

I had legitimate problem with Fido when I called in;
bought a blackberry thinking I could use their email service, but Fido no longer offers the Blackberry plan.
Called in to see what they could.
It took 3 calls to different client relations rep, and they finally offered me 25$ reccuring credit monthly, and a free Samsung Jack with no new contract

(I was still under a contract when I had first called in)

great first post! and welcome to RFD!!


surprised Fido thread doesnt have a bunch of iphone users.. lol

[flixxx]

Ok, so I called back Fido and fought for some more freebies.

I got the following and I am really happy with it:

1000 minutes evening and weekend starting at 7pm
200 weekday minutes
unlimited incoming calls
unlimited text messages
Call display

20$ a month

+

Data: 6gb 20$ a month

+

6 months unlimited local calling

2 year agreement:

total: 40$+SAF+Tax

[dodokid]

these retention plans you guys are getting, are you still currently in a contract with fido?

[Mendesb]

these retention plans you guys are getting, are you still currently in a contract with fido?

most are. new activations are doable too.

[loynut]

First-time poster here!

Just wondering: was anyone able to negotiate something with the iphone 3G?

[nasatwoburn]

First-time poster here!

Just wondering: was anyone able to negotiate something with the iphone 3G?

I called in, wait time was 20 mins so I hung up lol

[matkun]

First-time poster here!

Just wondering: was anyone able to negotiate something with the iphone 3G?

According to the CSRs they've been told 'absolutely no discounts for iPhone'. So, apparently not. I tried but was unable to for my renewal.

[loynut]

According to the CSRs they've been told 'absolutely no discounts for iPhone'. So, apparently not. I tried but was unable to for my renewal.

I just got off the phone with retentions at Fido and they said the same thing lol.

[st7860]

did you try asking for a cancellation?

they may not be able to give discounts on the iphone as such but they can still offer credits and free stuff like voicemail for 3 years if they feel like it.

[a in yul]

I had legitimate problem with Fido when I called in;
bought a blackberry thinking I could use their email service, but Fido no longer offers the Blackberry plan.
Called in to see what they could.
It took 3 calls to different client relations rep, and they finally offered me 25$ reccuring credit monthly, and a free Samsung Jack with no new contract

(I was still under a contract when I had first called in)

congrats on the great deal, can u tell me what services u have, ie VP, data plan, etc.., so as to assess where they gave u the credits or rather for what option..

many thanks,

[venice_it]

They still would let me keep City Fido with the iphone but I could not keep the system access fee included... Was disappointing and didn't sign on.. Trying to find a way to keep City Fido intact with the SAF included. 11 year customer here too.

[st7860]

they only let you keep cityfido with no licence fee if you have 2 phones on one account.

[a in yul]

they only let you keep cityfido with no licence fee if you have 2 phones on one account.

yes, but do u get to keep OLD agreement rules or new ones (new ones are less advantageous for us)..??

[leonbnu]

I am wondering if it is possible for me to get a plan with unlimited incoming calls on week days at about $25/month as a new customer? I don't really care about the other features other than this. well, if I can also get about 50 minutes for outgoing calls, that would be great, but it's not that important to me compared to the unlimited incoming call.

Thanks,

[Busta]

called up fido a couple weeks back and told that i wasnt happy with what im paying in return what im getting

old plan: student plan
---------------

150 anytime minutes
1000 E/W (starting at 6)
unl. incoming

$30 + 7 (call display) + 6.95 + .50 + tax = 51.XX


new plan:
---------------

2-year contract
250 anytime
unl. E/W (starting at 7pm - 8am)
unl. incoming
WhoCalled

$35 - 15 (customer loyalty) + 6.95 + .50 + tax = 32.XX


question: do you think if i extended the plan to a 3 year plan could i get the iPhone?? i mean it is a $35 plan ... soo??

[S.Chan]

yes, but do u get to keep OLD agreement rules or new ones (new ones are less advantageous for us)..??

Yes, if you have more than one line, then you can keep CityFido with System Access Fee discount included and you are eligible to get an agreement discounted phone when you renew an agreement. However, if your agreement ever expires (and you go month to month without agreement), then you will permanently loose the System Access Fee discount.

If you have been on contract since before Feb. 07 then you will keep the old agreement rules when you renew (i.e. $20/month remaining ECF with a $200 max).

[wheeldeals]

First of all, I was on their 2 year plan but it expired about 6 months ago. I just stayed on month to month with a monthly credit on my existing plan.

I was so surprised when Fido customer satisfaction survey called me this afternoon since I would think they might pool some of their staff over to sale or other departments to handle to volume generated by the iPhone. When I was asked to rate them from 1 to 10, I rated their service 7. He asked me what they need to do to get a 10 rating from me. I told him cheaper data plan (I have the 1st gen iPhone). He then asked me if I know they have the new iPhone. He offered me their standard iPhone $60 voice data bundle with 150 minutes (but with a $10 credit per month) but low ball me with 300MB data per month. I was like everyone is getting 6GB/month. He said he can get me the 6GB/month. I said I preferred an UL incoming voice plan. He then offered me:

$65 (minus $10 credit + SAF + .50 + tax) bundle with:
250 day time minutes
UL evenings and weekends after 7pm
UL incoming
100 minutes long distance
6GB data/month
3 years plan.

What close the deal is that I get 6 months UL local call for the first 6 months. And with my $60 fido dollar I can get the 8GB iPhone for free or 16GB iPhone for $100 (because of some signing bonuses). Free shipping to my house and no admin fee. I prefer to pick the phone up myself from a Fido store but he said they can't arrange that.

I also got the CID and voicemail for $9. I am not sure if voicemail was originally included. But I think what he is doing is for me to keep my original $18 value pack for 1/2 price because I already get visual voicemail. I am not 100% sure on that. I need to confirm when I call back to confirm everything (never trust them during initial setup). I heard too many complaints about Fido making mistakes.

I got the 16GB phone. And the fact that I don't have to call them (and wait on hold) to ask for a deal. He was offering me the deal instead of me asking. I know I might get a better deal from retention in a few months (after all the hype died down) but I don't know for sure if they would give me the iPhone for free if I get a good retention plan. At first he gave me 3 months UL local calling but I got 6 months with a little push. I hope I got a good deal. Let me know if you think I can get a better deal.

[Mendesb]

First of all, I was on their 2 year plan but it expired about 6 months ago. I just stayed on month to month with a monthly credit on my existing plan.

I was so surprised when Fido customer satisfaction survey called me this afternoon since I would think they might pool some of their staff over to sale or other departments to handle to volume generated by the iPhone. When I was asked to rate them from 1 to 10, I rated their service 7. He asked me what they need to do to get a 10 rating from me. I told him cheaper data plan (I have the 1st gen iPhone). He then asked me if I know they have the new iPhone. He offered me their standard iPhone $60 voice data bundle with 150 minutes (but with a $10 credit per month) but low ball me with 300MB data per month. I was like everyone is getting 6GB/month. He said he can get me the 6GB/month. I said I preferred an UL incoming voice plan. He then offered me:

$65 (minus $10 credit + SAF + .50 + tax) bundle with:
250 day time minutes
UL evenings and weekends after 7pm
UL incoming
100 minutes long distance
6GB data/month
3 years plan.

What close the deal is that I get 6 months UL local call for the first 6 months. And with my $60 fido dollar I can get the 8GB iPhone for free or 16GB iPhone for $100 (because of some signing bonuses). Free shipping to my house and no admin fee. I prefer to pick the phone up myself from a Fido store but he said they can't arrange that.

I also got the CID and voicemail for $9. I am not sure if voicemail was originally included. But I think what he is doing is for me to keep my original $18 value pack for 1/2 price because I already get visual voicemail. I am not 100% sure on that. I need to confirm when I call back to confirm everything (never trust them during initial setup). I heard too many complaints about Fido making mistakes.

I got the 16GB phone. And the fact that I don't have to call them (and wait on hold) to ask for a deal. He was offering me the deal instead of me asking. I know I might get a better deal from retention in a few months (after all the hype died down) but I don't know for sure if they would give me the iPhone for free if I get a good retention plan. At first he gave me 3 months UL local calling but I got 6 months with a little push. I hope I got a good deal. Let me know if you think I can get a better deal.

CONGRATS.
You are the ONLY person on RFD to get a discount on the Iphone... unless u used Fido dollars :S

not sure how u pulled it off, but great job!

[mischief]

I tried to get an iPhone today but Fido has really figured out how to screw existing customers.

I signed up on a contract last year through the retention department and got a pretty good deal. I have been on Fido for awhile and a lot of Fido dollars, so much so that I could get the iPhone 16GB for free.

Anyways when I finally spoke to someone they said that I would need a NEW 3 year contract. So I probably have just under two years left on my contract and was told that I wouldn't be able to extend my contract (wanted to do that first because I have a good deal right now). I was told the only way to get the phone was to pay the cancellation fee on my current contract ($450+) and then sign a new contract.

I was forwarded to the retention department to someone who was as equally unreasonable and who would proceed to butcher the English language, by using so many words incorrectly it was painful. Anyways he would not waive the cancellation fee as well.

What I do not understand is why they would not waive the cancellation fee so I could sign a NEW contract with them, guaranteeing them my service, it is completely ridiculous.

[Kallel00]

$65 (+ SAF + .50 + tax) bundle with:
250 day time minutes
UL evenings and weekends after 7pm
UL incoming
100 minutes long distance
6GB data/month
3 years plan



I got the exact same deal today minus the 10$ credit. I was a new Fido customer from last October so I got told I couldn't get an iphone till August 2009 per HUP rules (or until you can buy an iphone without contract).

So I had to pay 400$ Cancellation Fees, but that's not too bad since my current phone is a Motokrzr and I was going to purchase one for my GF's new pay & talk account. Ended up "losing" approximately 150$ (400$ contract fees minus purchasing a new Motokrzr), but since I've had a 10$ contract credit for the past 9 months, my net loss is about 60$ only.

I got the 16 GB iphone @ 299$ and I even got my 45$ Fido dollars reduction on it ;)


Overall I'm happy with the plan and getting an iphone ;)

[a in yul]

Yes, if you have more than one line, then you can keep CityFido with System Access Fee discount included and you are eligible to get an agreement discounted phone when you renew an agreement. However, if your agreement ever expires (and you go month to month without agreement), then you will permanently loose the System Access Fee discount.

If you have been on contract since before Feb. 07 then you will keep the old agreement rules when you renew (i.e. $20/month remaining ECF with a $200 max).

ok, this makes sense and is actually good news, now to add to that mix; i also have a gpunl plan that is up for renewal, can i get an iphone for resigning a new agreement..?

thx again for your time!

[ma678]

Just got a two year plan for my wife.

200 mins daytime
Unlimited incoming
Unlimited evening/weekend starting from 7pm
1000 mins anytime Fido to Fido local subscribers
CID/Voicemail
50 dollars credit

Effective since today.

I'll pay $24.02 after everything.

Nice deal?!

Thank you very much, RFD.

[whabs]

Just got a two year plan for my wife.

200 mins daytime
Unlimited incoming
Unlimited evening/weekend starting from 7pm
1000 mins anytime Fido to Fido local subscribers
CID/Voicemail
50 dollars credit

Effective since today.

I'll pay $24.02 after everything.

Nice deal?!

Thank you very much, RFD.

Interesting. I might ask a plan like this one.

What is the 50 dollars credit ? Is it to buy a phone?

Also, are SAF credited ? What is the plan before taxes.

Thanks

[SamInfinity]

Dang that's a good deal. What do you have to say to get stuff like that? I'm in the process of wanting to get a better plan with Fido.

[ma678]

Interesting. I might ask a plan like this one.

What is the 50 dollars credit ? Is it to buy a phone?

Also, are SAF credited ? What is the plan before taxes.

Thanks

The CSR credited $50.00 plus tax into my account, which means there's a credit balance $56.00. Unbelievable, I won't even pay bills in the next two and a half months. That's really great.

I don't know how much I'll pay before tax; however, I only care about that I'll pay $24.02 every month. That's enough for me.:lol:

[whabs]

50 Fido dollars.

I don't know how much I'll pay before tax; however, I only care about that I'll pay $24.02 every month. That's enough for me.:lol:

Okay, the SAF is credited or not?

[ma678]

Okay, the SAF is credited or not?

I'll post my bill in details next month.

[Siph7]

I am already a Fido customer without any contracts. I have an ok plan and wanted to get the iPhone yesterday but because I didn't want the data plan, the sales rep didn't want to sell me the iPhone (250$ on 3 year contract without data plan) and kept telling me that he couldn't bill me because the computer was down. The thing is 2 couples were just given the iPhone from another sales rep + activation, while I didn't even need activation. So I left a bit furious.

This morning, out of the blue, a customer service rep called me just to ask if I was happy with Fido. I told them what happened to me yesterday and he offered me this plan:

iPhone 8gb for 150$ (I also have 80 Fido dollars to apply to it, so 70$ is more precise)
10$ off my actual plan (for 36 month)
3 month local unlimited calls

So basically, my plan would be:
15$ for
100 minutes anytime
1000 minutes w/e starting at 7pm
unlimited incoming calls

I wanted also free call display and voice mail but I was so happy I forgot to negociate for it, so I will still be paying the 9$.

It's not the best probably that I could've got, but I'm still pretty happy. I can't wait for my iPhone.

[nasatwoburn]

Siph7...you are lucky!!!

Sales rep. was bit*chy so I told her off and cancelled my plan with fido

[Median]

I tried searching and couldn't find anything, so my apologies if this has already been answered but what are the usual hours of operations for the retentions department? Are they open on Saturdays and Sundays?

[snika]

I just got screwed by Fido I had been given 15$ credit to stay with them. a month later they called and asked if I wanted to sign a two year contract, and they offered another 5$ credit. So I figured that my contract would be what I was getting for the next two years. It seems the 15$ credit is now coming due, apparentyl they offered it for 1 year... which I wasnt aware of this . Ive been trying to get through all day with no luck .

[snika]

I tried searching and couldn't find anything, so my apologies if this has already been answered but what are the usual hours of operations for the retentions department? Are they open on Saturdays and Sundays?

Im talking to them now so they are open saturdays, just reallly long waiting time.

[babyblue123]

just called them. i am not very good at this. i started saying that i want to switch to koodo. then the fido rep was looking at the koodo site. then i realized that i couldn't get what i want.. then i started talking about the Bell $25 all inclusive plan. anywaz. i should have done more hw. but this is what i got

200 daytime min ($25)
1000 eve/weekend min
unlimited incoming call
caller id/voice mail/who called/2500 text msg (bascially my old $16 value pack)
SAF, 911, taxes ($6.95+0.5)
total = $48.45 - $15 credit = $33.45

so after taxes = $37.46
$50 credit because i didn't get a new phone

at first he only gave me a $10 credit, but changed it to $15 when i told him i want to think about it first, and my price range is about $35

I am pretty happy with what I got
I was paying about $55 dollars before

It was funny because I asked for the fido rep's name again at the end.
and he wouldn't give it to me!
he said he doesno't want to get into trouble
but i said "nono, i think you are great!"
then he gave it to me

can they refuse to give out their names?????

[Mendesb]

just called them. i am not very good at this. i started saying that i want to switch to koodo. then the fido rep was looking at the koodo site. then i realized that i couldn't get what i want.. then i started talking about the Bell $25 all inclusive plan. anywaz. i should have done more hw. but this is what i got

200 daytime min ($25)
1000 eve/weekend min
unlimited incoming call
caller id/voice mail/who called/2500 text msg (bascially my old $16 value pack)
SAF, 911, taxes ($6.95+0.5)
total = $48.45 - $15 credit = $33.45

so after taxes = $37.46
$50 credit because i didn't get a new phone

at first he only gave me a $10 credit, but changed it to $15 when i told him i want to think about it first, and my price range is about $35

I am pretty happy with what I got
I was paying about $55 dollars before

It was funny because I asked for the fido rep's name again at the end.
and he wouldn't give it to me!
he said he doesno't want to get into trouble
but i said "nono, i think you are great!"
then he gave it to me

can they refuse to give out their names?????

no... but ive been told "Please dont put my name and extention on RFD or Hofo " lmao

[5hel]

My goal this morning was to get the new 3G White iPhone from Fido Retention.

Before making the call I already knew that they did not have any retention offers on the iPhone itself so I wanted to see what I could get on the side on a 3-Year Renewal with the Purchase of the $299 discounted iPhone

I have 2 lines on my account (Both eligible for Renewal):

1st plan: 200+Unl. E/WE +1000F2f (that’s: 200 weekday minutes + Unlimited Evenings & Weekends +1000 Fido2Fido minutes)

Plan: $20
5-7pm Unlim.: $7
Value Pack: $11.00
SAF: $6.95
911: $0.50

2nd plan: City Fido Montreal (Unlimited Calling 24/7)

Plan: $45
Call Display: $7
1000 txt msgs: $10
SAF: $6.95
911: $0.50

These 2 plans were already amazing to start off with, and I would NEVER EVER leave my City Fido Plan but after talking to Fido Retention this morning I was able to get ALL THESE EXTRAS by playing with the possibility of canceling the two lines:

-An EXTRA $15 credit on the first plan (making the plan only $5)!
-An EXTRA $7 credit on the second plan (to pay for the call display)!!

= That’s $792 in monthly credits over 3 years :cheesygri

-An EXTRA $50 contract renewal credit for the first plan (2 year)!!!
-I was also able to use my $36 Fido dollars towards the $299 iPhone!!!!

My Favorite part of ALL: The $30 Data Plan that is usually 300MB, they gave my 6 GIGS instead!!!!!

Very Happy Customer :D Can’t wait to get the iPhone!

[demanche]

My goal this morning was to get the new 3G White iPhone from Fido Retention.

Before making the call I already knew that they did not have any retention offers on the iPhone itself so I wanted to see what I could get on the side on a 3-Year Renewal with the Purchase of the $299 discounted iPhone

I have 2 lines on my account (Both eligible for Renewal):

1st plan: 200+Unl. E/WE +1000F2f (that’s: 200 weekday minutes + Unlimited Evenings & Weekends +1000 Fido2Fido minutes)

Plan: $20
5-7pm Unlim.: $7
Value Pack: $11.00
SAF: $6.95
911: $0.50

2nd plan: City Fido Montreal (Unlimited Calling 24/7)

Plan: $45
Call Display: $7
1000 txt msgs: $10
SAF: $6.95
911: $0.50

These 2 plans were already amazing to start off with, and I would NEVER EVER leave my City Fido Plan but after talking to Fido Retention this morning I was able to get ALL THESE EXTRAS by playing with the possibility of canceling the two lines:

-An EXTRA $15 credit on the first plan (making the plan only $5)!
-An EXTRA $7 credit on the second plan (to pay for the call display)!!

= That’s $792 in monthly credits over 3 years :cheesygri

-An EXTRA $50 contract renewal credit for the first plan (2 year)!!!
-I was also able to use my $36 Fido dollars towards the $299 iPhone!!!!

My Favorite part of ALL: The $30 Data Plan that is usually 300MB, they gave my 6 GIGS instead!!!!!

Very Happy Customer :D Can’t wait to get the iPhone!

First plan is good, 6gb data for $30 is a advertised promo though
second plan you should have gotten more, but i guess city fido is good ;)

[flexwong]

First plan is good, 6gb data for $30 is a advertised promo though
second plan you should have gotten more, but i guess city fido is good ;)

they won't budge on city fido. in fact, they wouldn't be too fussed if you canceled it either b/c city fido is well... amazing. hahahaha.

[TanGU]

This morning, out of the blue, a customer service rep called me just to ask if I was happy with Fido. I told them what happened to me yesterday and he offered me this plan:

iPhone 8gb for 150$ (I also have 80 Fido dollars to apply to it, so 70$ is more precise)
10$ off my actual plan (for 36 month)
3 month local unlimited calls

So basically, my plan would be:
15$ for
100 minutes anytime
1000 minutes w/e starting at 7pm
unlimited incoming calls

I wanted also free call display and voice mail but I was so happy I forgot to negociate for it, so I will still be paying the 9$.

It's not the best probably that I could've got, but I'm still pretty happy. I can't wait for my iPhone.

Bad news for you my friend, i just called fido, retention... She offer me two 200min deal, but she said: all the deal go off if buy the iphone. so the 10$ credit for 36 month is no longer valid. Every customer who had this 10$ off, will be called back and removed !!!!

Is it for real ??? So i hung up... I don't know what to do know. So you should be called back and they tell you that you will loose your 10$ credit.

that's a shame if you ask me...

So the only "deal" Retention can offer me is:
- 200min, unlimited evening + weekend at 19h + 1000 min fido to fido to 27$ tx and fees incl.
- 200min, 1000 evening + weekend, unlimited incoming call + caller id for 32.45$ tx and fees incl.

And the iphone 16GB at 349+tx. (minus my fido dollar point)

-TanGU.

[bruf]

Anybody got an iPhone 16Gb from Fido Retention yet? Do it ship right now or do you have to wait like 1-2 weeks to get one?

Fido stores do have the 8Gb version in stock, but I can't find a single 16Gb, everybody's sold out right now.

[TanGU]

Anybody got an iPhone 16Gb from Fido Retention yet? Do it ship right now or do you have to wait like 1-2 weeks to get one?

Fido stores do have the 8Gb version in stock, but I can't find a single 16Gb, everybody's sold out right now.

The lady on the phone told me that have a big waiting list for the 16Gb, maybe they keep it from new customer... ;)

[bruf]

The lady on the phone told me that have a big waiting list for the 16Gb, maybe they keep it from new customer... ;)

Kk thanks. Guess I'll just get it in store then. It'll probably be quicker since it's the same stock as for new customers.

[Lan-Kern]

The new retention plan I got last thurs (night before iPhone launch) is

200 weekday
1000 evenings and weekends
unlimited txting
free incoming
call display

$25 + SAF + 911

on a 16gb iPhone for $349 on 3 year contract

[BrianJai]

what is the difference between customer relations and customer retentions?

[skyc280]

anyone has any luck getting a good plan without contracts?

my $15 credit expired from last year and they are unwilling to give me the $15 credit again

Instead, they are trying to force me to sign 2 years contract if i want the credits.

My plan was 200 daytime minutes + unlimited eve/weekends for 30 bucks + usual charges.

It used to be 37 dollars after tax when taking in account of the 15 dollars credit...

[jbird7]

I am 6 months into a 3 year contract.

I had the $25 student:
- 150 local
- unlimited even/weekends
- caller id / vm

TOTAL cost after all the charges $47



I phoned in and I got them to give me this deal. They upgraded me to the new $11 bundle (i.e. added 125 text messages & WhoCalled) and reduced my TOTAL cost by $14 to $33.

I'm pretty happy with it but I wanted to hear other opinions.

[sdubz]

has anyone been able to get a deal on new signups? or are there any promotions on right now for people switching over from telus?

i politely called fido and the rude csr already had it set in her mind that there was no room for negotiating and that i should just refer to the website because there was no point in me calling

[eureka]

I'm call fido today.
I am with fido since 4 years without subscription.

100 min day
1000 evening / weekend
ill call in
7.00$ for Call and Number Display

The best deal, if i sign for 3 years is -(minus) 10.00$/Month

OR

FIDO 16GB for 349.99!$

Very Bad...

:(

[nickctn]

Well I called in today and I basically managed to get them to cut $14 + tax off my monthly bill so I'm pretty happy.

Here's what I got

2 year agreement
200 daytime minutes
1000 E&W minutes
Unlimited incoming
Call display
Call forwarding
no SAF

$25.45 + tax /month

Also got an extra 100$ credit off my phone.

[roycey]

I called today to get a better deal for my friend who has been on a month to month package for a while. He was on some unlimited incoming plan for $35 plus $16 value pack.

I told them that Telus was offering me at 1730 deal (modified) - (note: they were not offering this).
- 200 anytime minutes
- evenings and weekends starting at 7pm
- caller ID
- unlimited incoming minutes.

At first, he offered me a plan for $19.45+SAF+taxes:
- 200 anytime minutes
- Evenings and weekends starting at 7pm
- Caller ID.

I told him that didn't have unlimited incoming and proceeded to ask him how much it would cost to cancel.

Finally, he offered me:
- 200 anytime minutes
- 1000 evening and weekend minutes (7pm)
- Caller ID
- Unlimited incoming

All for... $25 - $15 discount = $10!! + SAF + taxes :)

He was quite helpful :)

[mangoman]

You mentioned your friend was previously month-to-month - is he now on a 2yr or 3yr contract to get the better plan?


I called today to get a better deal for my friend who has been on a month to month package for a while. He was on some unlimited incoming plan for $35 plus $16 value pack.

I told them that Telus was offering me at 1730 deal (modified) - (note: they were not offering this).
- 200 anytime minutes
- evenings and weekends starting at 7pm
- caller ID
- unlimited incoming minutes.

At first, he offered me a plan for $19.45+SAF+taxes:
- 200 anytime minutes
- Evenings and weekends starting at 7pm
- Caller ID.

I told him that didn't have unlimited incoming and proceeded to ask him how much it would cost to cancel.

Finally, he offered me:
- 200 anytime minutes
- 1000 evening and weekend minutes (7pm)
- Caller ID
- Unlimited incoming

All for... $25 - $15 discount = $10!! + SAF + taxes :)

He was quite helpful :)

[roycey]

2 years. It was necessary to go 2 or 3 so I went with 2, not that 3 would have been a problem.

[mangoman]

Thanks (no point tying oneself up unnecessarily for 3 yrs - you never know what better deals/products might show up then)! :)

2 years. It was necessary to go 2 or 3 so I went with 2, not that 3 would have been a problem.

[roycey]

I am looking to switch to Fido right now but definitely don't want one of the plans offered right now.

Has anyone had any experience signing onto a month-to-month contract and within the 15 days cancellation period, called and said that a competitor was offering something, etc. and get a good deal (on a contract of course? If not 15 days, a few months before trying this?

I have an awesome deal right now with Rogers and I don't mind dropping it if Fido gives me something comparable:
- 250 anytime minutes
- Evenigs and evenings at 8
- Rogers to Rogers (free)
- Value Pack: 125 texts, caller ID, VM ($11-$10 discount)
- Unlimited incoming ($10)

Total of $31 + SAF + taxes a month.

I know that I won't be able to get something as good as that, but something close would be nice :) I just have this strange urge to go with Fido now!

Thanks in advance.

[Killer_Saves]

My brother really wants a iphone but with out data. I was just wondering if it is possible to get a retention plan on the iphone with no data. He is currently month to month. He don't need data because he has wi fi at work and home.

[ucool80]

I got a good deal I think....

3 year contract

200 Daytime minutes
1000 Evening and weekend starting at 7pm
Free Razr V2 phone
$300 service credit
Unlimited rogers to fido or fido to fido calling.

Cost of plan-$20+SAF+taxes

[a in yul]

I got a good deal I think....

3 year contract

200 Daytime minutes
1000 Evening and weekend starting at 7pm
Free Razr V2 phone
$300 service credit
Unlimited rogers to fido or fido to fido calling.

Cost of plan-$20+SAF+taxes

great deal, especially the 300$credit..!

[comet]

Hi i am new to this, just wondering what you guys say when you call in fido? You wanna cancel your service because someone is offering better plans? if so who do you say"? cause they actually asked me for who is offering the "better" plan and what it is.

[demanche]

I called fido to try to get a deal on data, the guy told me he couldn't offer me anything and said he could cancel my plan when I asked about cancelling -- he didn't offer to even transfer me to retensions..

I signed a new 3yr with a $20 bell corp plan today, at least they have the touch with the $5 browser plan.. feeling disapointed fido didn't have anything to match as I prefer gsm, but I rather save $30.

[st7860]

I called fido to try to get a deal on data, the guy told me he couldn't offer me anything and said he could cancel my plan when I asked about cancelling -- he didn't offer to even transfer me to retensions..

I signed a new 3yr with a $20 bell corp plan today, at least they have the touch with the $7 plan.. feeling disapointed fido didn't have anything to match

you're supposed to call fido directly at 1-888-259-3436 then choose 'deactivate' from the menu.

[demanche]

you're supposed to call fido directly at 1-888-259-3436 then choose 'deactivate' from the menu.

I guess I had little faith they would give me a deal, but that really was pure laziness on my part.

I really hope the carriers get a little more competive on data sooner or later, this week is a start.

[SamInfinity]

I just called for the 2nd time since my plan is ending in a week, and this is what I ended up with:

2 yr. contract, $20 base plan:
200 weekday minutes
Unlimited incoming
Unlimited W/E (forgot to ask when it starts, but it won't matter)

+ Call display and Voicemail ($9 charge) with a $10 credit (because the computer system can only give $10 and not $9)
+ Samsung SGH-A736 handset (free without touching my fido dollars)

So I'm paying $20 + SAF + Taxes less $1
Pretty happy about what I got, but in some RFD'ers eyes this may only be a warm deal =p

[roycey]

I am looking to switch to Fido right now but definitely don't want one of the plans offered right now.

Has anyone had any experience signing onto a month-to-month contract and within the 15 days cancellation period, called and said that a competitor was offering something, etc. and get a good deal (on a contract of course? If not 15 days, a few months before trying this?

I have an awesome deal right now with Rogers and I don't mind dropping it if Fido gives me something comparable:
- 250 anytime minutes
- Evenigs and evenings at 8
- Rogers to Rogers (free)
- Value Pack: 125 texts, caller ID, VM ($11-$10 discount)
- Unlimited incoming ($10)

Total of $31 + SAF + taxes a month.

I know that I won't be able to get something as good as that, but something close would be nice :) I just have this strange urge to go with Fido now!

Thanks in advance.

Anyone able to help me out? Also, I have one account already that has been active for a year (not on contract) so I would be adding a second account. What would be the best tactic for getting a decent plan here?

[Killer_Saves]

Im trying to get a plan for my brother. They offered him this. 200 mins after 7pm 1000 mins. 100 Text, caller id. Incoming free. $25 plus all the charges. I was just wondering if this sounds fair. I have been with them for more then 6 months. I will be getting a iphone so it will be 3 year contract.

[jozero]

Thanks OP.

I called saying I wasn't thrilled with my plan, but wanted an iPhone so I was stuck with them. Still I told the CSR I've been with them for a long time and would like them to do something, basically I wanted an iPhone with data for $60 a month. I use about 150 minutes a month but SMS ALOT.

I got the 20$ plan everyone else seems to be getting (200 min, unlimited evening, weekends), got unlimited SMSing for free, then $8 voice mail, $30 data plan. It ended up being around $65 with the SAF.

I'm not thrilled with the 3 year contract (never had a contract before), nor with the SAF fee. But with the iPhone they obviously know we have no options.

As for the iPhone, I applied my fido dollars towards it.

[stse]

I am 6 months into a 3 year contract.

I had the $25 student:
- 150 local
- unlimited even/weekends
- caller id / vm

TOTAL cost after all the charges $47



I phoned in and I got them to give me this deal. They upgraded me to the new $11 bundle (i.e. added 125 text messages & WhoCalled) and reduced my TOTAL cost by $14 to $33.

I'm pretty happy with it but I wanted to hear other opinions.

That is ok. If you can save on your plan and still get the features benefits as a Student keep it. Probably best to haggle for better plans when you don't have access to these plans anymore. Or you can just try to hagle when it is time to renew.

[jc4ho]

Fido seems to be offering out the unlimited incoming pretty often. For everyone out there, remember that even though it sounds catchy into sucking you in, they probably keep tossing it in because most people who have it aren't actually saving as much as they think. When I negotiated for my plan they kept offering me unlimited incoming, voice mail, and text messages, none of which I used so i kept turning them down as I wanted to pay the bare minimum for exactly what I needed, which was long distance minutes, and 100 (that most people get) just didn't cut it since I was always out of my home region but not away enough to justify a new area code. Here it is:

200 + Unl. E/WE + 1000 F2F 20.00
Call Display & Name Display 7.00
Canada Lg Dist.: 1000 min. 10.00
9-1-1 emergency service 0.50
System access fee 6.95
$20 Credit
Total: $24.45 + tax = $27.63 :D

1000 canadian longd was what sold me, averages around 30 min a day, more than enough for my usage. Had to sign a 2year contract but I was plenty happy paying 28 bucks a month for 2 years, to give me virtually no chance of ever going over on longd ever again.

[ma678]

Finally I got a decent plan for myself.

200 mins day time/1000 E/W/UL Incoming/CID $25.00
Fido to Fido within Canada $10.00
SAF $6.95
911 $0.50
$15.00 credits

Ends up $30.98 tax incl'd

Unfortunately, I got the same CSR twice within past two months, and he refused to give me more credits and threatened I've called too many times for more credits and might be flaged in the future. I guess I'll have to rest for several months.

[Silk_3]

what are some good excuses you can use to get a retention plan if you still have an existing contract? anything will help, thanks

[ma678]

I'm at one week to my first year of three years contract. I've called them five times within past two months. Just complained I paid too much and wanted a similar plan to match other competitors. I've failed in getting nothing for three times and managed to get $15.00 credits in total. Depending on whoever you meet, you may a nice deal or nothing. Be careful because CSR does record each conversation. Better end bargaining immediately if you meet a tough CSR.

Good luck.

what are some good excuses you can use to get a retention plan if you still have an existing contract? anything will help, thanks

[th4m4ster]

hi, i ve been with fido for almost 2 years now, but i ve been using prepaid only. now im thinking to go for a monthly plan, but i dont want to pay 40$ all included. did anyone here suceeded getting a good plan when going from a prepaid account? i dont mind to sign a contract, but i just want to pay 30$ max all included per month. im a student btw

[loynut]

Just got off the phone with retentions and got the following plan with a 2-year contract:

200 Anytime
1000 E/WE
Unlimited incoming
Caller ID
Voicemail

$15 for the plan + $6.95 SAF + $0.50 911 = $22.45/month, $25.37 after taxes

Not too bad considering how I was paying over $40 before!

[maebach]

I got offered:

200 min.
1000 E/W
Unlimited Incoming
Call Display
$5 off per month

$20+ $6.95 + $0.50= $31.01 with tax per month on 2 year deal.

$50 credit for not buying a phone with contract. I'm not sure how this works, is it like $2 off per month? Not as good of a deal as loynut, but not bad I think

[loynut]

I got offered:

200 min.
1000 E/W
Unlimited Incoming
Call Display
$5 off per month

$20+ $6.95 + $0.50= $31.01 with tax per month on 2 year deal.

$50 credit for not buying a phone with contract. I'm not sure how this works, is it like $2 off per month? Not as good of a deal as loynut, but not bad I think

Not bad at all. I actually accepted the exact offer that you have last week but I called again today saying I didn't want to pay $30/month and asked to cancel. After that, they just reduced it to $15/month. I'm pretty sure you can call back and ask for the same thing haha.

[mtakako]

Call in yesterday and this is what I got now.

200 min anytime
1000 evening and weekends
unlimited incoming
unlimted text msg
caller display
first 6 month ( unlimited incoming and outgoing call)


cost $25 after service charge and tax.

Have to go on a 2 year agreement.

[mgl888]

Has anyone tried to bargain for a better retention plan when you've already got a retention plan? Would they give it to you?

My contract is almost up, but I'm already on a retention plan:

$25 all included
200min
unlim eve/weekends
unlim incoming
call dp

Think I can do better?

[maebach]

Not bad at all. I actually accepted the exact offer that you have last week but I called again today saying I didn't want to pay $30/month and asked to cancel. After that, they just reduced it to $15/month. I'm pretty sure you can call back and ask for the same thing haha.

nice idea

Call in yesterday and this is what I got now.

200 min anytime
1000 evening and weekends
unlimited incoming
unlimted text msg
caller display
first 6 month ( unlimited incoming and outgoing call)


cost $25 after service charge and tax.

Have to go on a 2 year agreement.

Totally sucks, I tried asking her if there's anyway of getting to $25 per month and she said no. What if they reduced the 1000E/W to 500 E/W? Would that drop it to $25

[cocci83]

Did my retention. I opted for the more features with the value pack as opposed to the unlimited texting. and i kept my current voice plan too.

$25 Plan (kept my old plan):
-100 min daytime
-1000 evening and weekends
-Unlimited incoming

+

$11 Value Pack:
-Call Display with Name Display
-Enhanced Voice Messaging
-WhoCalledTM
-Mobile Backup
-Text messages

Credit of $10 per month during the term (2 year term)
First 6 month (unlimited incoming and outgoing call)

25 + 11 - 10 + 6.95SAF + 0.50 = $33.45 (plus tax)

Also used up my Fido Dollars to get a phone. I guess I'm just satisfied that I'm not paying 50+ a month.

[skyc280]

Finally I got a decent plan for myself.

200 mins day time/1000 E/W/UL Incoming/CID $25.00
Fido to Fido within Canada $10.00
SAF $6.95
911 $0.50
$15.00 credits

Ends up $30.98 tax incl'd

Unfortunately, I got the same CSR twice within past two months, and he refused to give me more credits and threatened I've called too many times for more credits and might be flaged in the future. I guess I'll have to rest for several months.

is this on contract or month to month

[timple]

Just got off the phone with retentions again.

I was offered a previous retention plan with
$25 + SAF + Tax 200 minutes 1000 eve/wkd unlimited incoming CD Unlimited Txt VM


I called back saying that I got the same plan from Rogers but for $20, so they matched it.

I also mentioned the iPhone and how much it would cost.

Because my plan is <$30, the phone would cost $249 and I would lose the recurring credit of $5 that brought my plan down to $20. However, the CSR said that they were going to come out with more information on July 24 regarding if customers would be able to keep their recurring credits on their plans and told me to call back then.

Has anyone been told this too?

[maebach]

Just got off the phone with retentions and got the following plan with a 2-year contract:

200 Anytime
1000 E/WE
Unlimited incoming
Caller ID
Voicemail

$15 for the plan + $6.95 SAF + $0.50 911 = $22.45/month, $25.37 after taxes

Not too bad considering how I was paying over $40 before!

My dad signed up last week on a retention plan exactly like yours, but instead of having the base as $15, its $20. Retentions said that his plan would be around $26 including tax, but he got his bill today and it comes to $30.xx. He called CSR to tell them that they said his base plan was $15, but they said they wont change it now, so my dad's pretty angry.

[flexwong]

nice idea



Totally sucks, I tried asking her if there's anyway of getting to $25 per month and she said no. What if they reduced the 1000E/W to 500 E/W? Would that drop it to $25

there is no 500 e/w to my knowledge. its either 1000 or u/l or none at all. retention can only offer you what plans actually exist.

[ma678]

One week to the second year of three year plan.

Obviously, Fido gives various plan to people who are on board or not.

is this on contract or month to month

[chrza]

One week to the second year of three year plan.

Obviously, Fido gives various plan to people who are on board or not.

That's good to hear. I'm 1 year into a 2-year plan. Wasn't too sure if I would be able to negotiate anything with a year left. I've been with Fido since like 2001.

What did you tell them? Should I just be honest and ask them what they can do for me?

[maebach]

Im thinking, if I offered to sign a 3 year deal and for them to throw in unlimited texting or 35 LD mins., can I then get an iphone for $249?

This is what they offered me for 2 years:

$20
- 200 weekday
- 1000 weekends evenings
- Caller ID
- Unlimited Incoming
$7 SAF
Total: ~$31

Im not sure how people who are paying the same amount ($31ish) are getting unlimited text messages when I cant.

[champlinD]

I hate this $7 SAF. Its cash grab in disguise.

[greenr4]

Im thinking, if I offered to sign a 3 year deal and for them to throw in unlimited texting or 35 LD mins., can I then get an iphone for $249?

This is what they offered me for 2 years:

$20
- 200 weekday
- 1000 weekends evenings
- Caller ID
- Unlimited Incoming
$7 SAF
Total: ~$31

Im not sure how people who are paying the same amount ($31ish) are getting unlimited text messages when I cant.

I think its depends if you get a phone with the contract or not. I chose not to get a phone and the rep offered me free text messaging.

[SizzleChest]

i'm on a retention deal right now and they called me yesterday offering to cut an additional $10 off my plan if i signed a 2 year contract. i was tempted, but i really really don't like contracts so i said no.

[S.Chan]

I hate this $7 SAF. Its cash grab in disguise.

The SAF has always been a cash grab. The worst part is that in the early days it was advertised by many retailers as a government fee when in reality it is not.

This is a good government bill to support to try to abolish the bad practices of the telecommunications industry: http://www.davidmcguinty.com/english/Take_Action/Petition_The_House/Petition_C_555_Frais_d_acces.html




From: http://www2.parl.gc.ca/HousePublications/Publication.aspx?Docid=3535409&file=4&Language=E


C-555

Second Session, Thirty-ninth Parliament,
56-57 Elizabeth II, 2007-2008


HOUSE OF COMMONS OF CANADA



BILL C-555


An Act to provide clarity and fairness in the provision of telecommunication services in Canada


------------------------------------------------------------------------------------------------

FIRST READING, JUNE 2, 2008

------------------------------------------------------------------------------------------------





Mr. McGuinty

392192

------------------------------------------------------------------------------------------------

SUMMARY
This enactment requires the Governor in Council to direct the Minister of Industry to amend the conditions for PCS and cellular spectrum licences to include a prohibition against the levying of any additional fee or charge that is not part of the subscriber’s monthly fee or monthly plan rate. It also requires the Governor in Council to direct the Canadian Radio-television and Telecommunications Commission (CRTC) to gather information, seek input and make a report on competition, consumer-protection, and consumer-choice issues relating to telecommunication services in Canada.


Also available on the Parliament of Canada Web Site at the following address:
http://www.parl.gc.ca

------------------------------------------------------------------------------------------------


2nd Session, 39th Parliament,
56-57 Elizabeth II, 2007-2008

HOUSE OF COMMONS OF CANADA


BILL C-555

An Act to provide clarity and fairness in the provision of telecommunication services in Canada
Her Majesty, by and with the advice and consent of the Senate and House of Commons of Canada, enacts as follows:

1. This Act may be cited as the Telecommunications Clarity and Fairness Act.

2. Within 30 days after the coming into force of this Act, the Governor in Council shall, by order, direct the Minister of Industry to amend the conditions for PCS and cellular spectrum licences to include

(a) a prohibition against the levying of any additional fee or charge that is not part of the subscriber’s monthly fee or monthly plan rate; and

(b) a requirement that licensees make available to the public, for every contract, a fact sheet that discloses each service being provided and its associated cost as well as any other fee a subscriber will be required to pay.

3. Within 30 days after the coming into force of this Act, the Governor in Council shall, by order, direct the Canadian Radio-television and Telecommunications Commission (CRTC) to gather information, seek input and make a report on competition, consumer-protection, and consumer-choice issues relating to telecommunication services, including

(a) an assessment of the means by which telecommunication service providers can be compelled

(i) to provide accurate costs for data and voice services, including any caps, overage or roaming charges, before contracts are signed,

(ii) to discontinue the practice of describing consumer charges in arbitrary, confusing or misleading ways on invoices,

(iii) to stop locking cellular phones to a specific provider such that they cannot be used on another provider's network,

(iv) to provide clear and accurate information with respect to network speeds and limitations on those speeds, including minimum, maximum, and average speeds obtained by customers, and

(v) provide clear and accurate information with respect to network management practices that reduce advertised speeds or interfere with the ability of consumers to access, use, send, receive, or offer lawful content, applications, or services over broadband networks;

(b) an assessment of the effectiveness of the Commissioner for Complaints for Telecommunications Services;

(c) an assessment of network management practices that favour, degrade or prioritize any packet transmitted over a broadband network based on source, ownership or destination; and

(d) whether additional legal protection under the Telecommunications Act, the Competition Act or an industry code of practice is necessary to prevent anti-competitive behav- iour in the telecommunications industry.


Published under authority of the Speaker of the House of Commons
------------------------------------------------------------------------------------------------

Available from:
Publishing and Depository Services
Public Works and Government Services Canada

------------------------------------------------------------------------------------------------

[Longobongo]

I'm looking to get an iPhone if I can get a decent plan. I'm currently on Fido pre-paid for almost two years but my number is deactivated right now. Will I have any leverage on getting a plan similar to what you guys are getting if I agree to go on a 3-year contact for the iPhone?

I'm thinking of using my 2 year pre-paid account with Fido + my company's EPP plan with Telus ($20 as well) to get a decent plan. Hoping to get something under $70 after taxes. Thoughts?

[gracehut]

I spoke to FIDO retention few days ago, and CSR told me that currently FIDO won't give out $10/month credit for people who want iPhone 3G. They are planning to have a meeting on July 24th/25th to discuss what to do with this policy.

Can someone else confirm if there is true?

[xcell]

im two month shy of my renewal for both me and my wife's phone.

do i just call into fido and ask them for their retention department or do i just talk to their csr? do i do it now or wait for a few weeks before i renew?

[sw1ft]

im two month shy of my renewal for both me and my wife's phone.

do i just call into fido and ask them for their retention department or do i just talk to their csr? do i do it now or wait for a few weeks before i renew?Retention: 1-888-259-3436 (assuming the number hasn't changed in say 15 months)

[matkun]

I spoke to FIDO retention few days ago, and CSR told me that currently FIDO won't give out $10/month credit for people who want iPhone 3G. They are planning to have a meeting on July 24th/25th to discuss what to do with this policy.

Can someone else confirm if there is true?

I heard something like this from a few other people also. I'm planning on calling back on the 25th/26th to see if I can get additional discounts.. Ordered on the 11th, so that's the last day of the 15 day grace period.

[Mendesb]

I heard something like this from a few other people also. I'm planning on calling back on the 25th/26th to see if I can get additional discounts.. Ordered on the 11th, so that's the last day of the 15 day grace period.

rogers is similar...

dont get the iphone!!!!! lol

[benhan]

just got

$25
300 U.S and Canada Long Distance Minutes
Caller ID
+
$25
250 daytime minutes
unlimited evening and weekends at 6
=$50+6.95+0.5+tax

pretty good considering i go to the states alot! and i was only a customer for like 2 days! lol

[TanGU]

just got

$25
300 U.S and Canada Long Distance Minutes
Caller ID
+
$25
250 daytime minutes
unlimited evening and weekends at 6
=$50+6.95+0.5+tax

pretty good considering i go to the states alot! and i was only a customer for like 2 days! lol

Starting at 6pm !?!? how did you get that? i am with fido since 8 years and i asked for that and they do not want to give it to me! ????

[mangoman]

Not sure if the sales rep misled you or just didn't bother to explain the details but the 300 US and Cdn long distance minutes are only free if you call from within your area code, i.e. when roaming in the US you will be getting charged extra (seeing as you plan to try to use them in the US). :(

just got

$25
300 U.S and Canada Long Distance Minutes
Caller ID
+
$25
250 daytime minutes
unlimited evening and weekends at 6
=$50+6.95+0.5+tax

pretty good considering i go to the states alot! and i was only a customer for like 2 days! lol

[mangoman]

Yeah but he's essentially paying an extra $25/month for long distance minutes! If you've already got 1000 or unlimited minutes after 7PM, it's only a $7/mo option to bump it up to 5PM.

http://fido.ca/web/content/options#5pm

Starting at 6pm !?!? how did you get that? i am with fido since 8 years and i asked for that and they do not want to give it to me! ????

[benhan]

Not sure if the sales rep misled you or just didn't bother to explain the details but the 300 US and Cdn long distance minutes are only free if you call from within your area code, i.e. when roaming in the US you will be getting charged extra (seeing as you plan to try to use them in the US). :(

damn i'm going to have to call a rep... anyways the person said i could use it in the US hmmm...

[Goggle]

Has anyone got their iPhone 3G 16gb yet?

I'm getting one in couple weeks for adding a new line to my account (it's on backordered according to CSR) .

My question is when I get the new SIM card and the iPhone 3G, do I need to activate the iPhone by calling Fido CSR?

I'm not planning to use the iPhone as I already use the original iPhone, and loves it, but this iPhone will be a gift to my Nephew on his B'day next month, and just use the new sim card.

There're alot of rumours or misleading info about activating the iPhone.

I humbly request a good information regarding this. :)

Thanks alot in advance.

[geokilla]

Anyone get a retention plan even though they're on prepaid? Someone over at Howardforums got it with prepaid, but I can't even get to the retention line. Everytime I call 1-888-259-3436 and select 2, I get redirected to the *46 menu after I dial my cell number.

[benhan]

try calling 611

[harbor81]

What I got today - was already on a contract when I called, a retention contract
- 200 day
- unlimited incoming
- 1000 e/w
- Call dispay / unlimited texting
$27.45 (including SAF & 911) + Tax

[jeeva86]

What I got today - was already on a contract when I called, a retention contract
- 200 day
- unlimited incoming
- 1000 e/w
- Call dispay / unlimited texting
$27.45 (including SAF & 911) + Tax

how far away were you from the original contract expiring?

[chrza]

What I got today - was already on a contract when I called, a retention contract
- 200 day
- unlimited incoming
- 1000 e/w
- Call dispay / unlimited texting
$27.45 (including SAF & 911) + Tax

Nice, I got something similar, paying a bit more, only I didn't need unlimited text, so I opted to keep my $11 value pack.

I'm paying like $31 and change for everything before tax.

200 daytime
1000 e/w
Unlimited Incomming
Call Display & Name Display
Voice Mail
125 Text Messages
Who Called
Mobile Backup

Best part was I was I have a little over a year on my 2-year contract left and I didn't have to sign a new agreement. These discounts are being applied to the remainder of my contract. I've been with them forever, so I guess I deserve it.

This will hopefully give me some bargaining power to get a bit more when i'm in my renewal period and sign a new contract.

[ma678]

I was told your credit/discount would go once your contract expires.

Nice, I got something similar, paying a bit more, only I didn't need unlimited text, so I opted to keep my $11 value pack.

I'm paying like $31 and change for everything before tax.

200 daytime
1000 e/w
Unlimited Incomming
Call Display & Name Display
Voice Mail
125 Text Messages
Who Called
Mobile Backup

Best part was I was I have a little over a year on my 2-year contract left and I didn't have to sign a new agreement. These discounts are being applied to the remainder of my contract. I've been with them forever, so I guess I deserve it.

This will hopefully give me some bargaining power to get a bit more when i'm in my renewal period and sign a new contract.

[Sansul]

Fido gave me a direct retention number in mail. 1-866-279-3436. I had to push for quite a bit since the rep was not intuitive.

What I got for 3 year aggreement

200 anytime
1000 E/W
Unl inc
Call display
Unlimited text for 24 months (10$ after)
Voicemail

25$+7.45 SAF+tax

+30$ 6gb plan (no deal offered period)

So in total, my bill should be 70.57 Every month :(.

+ 16gb Iphone for 349$+tax (-41Fido dollars, 50$ more due to no 30$ plan) delivered by Aug 16th due to stock issues.

In the end I don't believe I got the best deal in this thread, but its decent I hope and I really want an Iphone.

[chrza]

I was told your credit/discount would go once your contract expires.

hmmm, well there's always negotiating when my renewal period comes.

[Grant007]

Hey guys, I just negotiated a plan with the Customer relations department at Fido and wanted some feedback, here is the situation:

I recently went to a local Fido reseller at a nearby mall and decided to finally sign my life away for a 3-year term with fido. I was previously over a 2-year agreement and was month-to-month so I was definitely upgrade eligible. After arguing with the sales rep a little about forced data I ended up telling him that I was just going to call customer service and cancel the data (as I am entitled to within my 15 day grace period) and block all internet data usage. He proceeded to tell me that it "probably won't work" and that you "have to have data" blah blah blah. After about 45 mins, everything was signed and I was on for a three year term (ready to call retentions and B*TCH) with my original Student plan and the 6gb data plan and a $15 VM value pack which I was coerced into getting:

$25 (Student Plan - Grandfathered)
150 Day time mins
Unlimited E/W after 7pm
Unlimited incoming Anytime
Caller ID $7
6gb Data $30
VM, 2500 txts, etc Value Pack $15
System access fee + Tax + 911 = $95.71

THE NEXT DAY:

I call fido the next mourning and told the CSR that I wanted to cancel my service because I did the math and my bill is WAY to high. After being transferred to customer relations I got on the the phone and talked to a sweet French-Canadian lady in Montreal who told me about how her son got the iPhone and didn't want data but got a huge bill so I should stay with the 6gb plan blah blah blah. I told her Telus was offering quite a good EPP plan that included both voice AND data at a reasonable rate and that since I was on month to month, it seemed tempting to go there. After negotiating for a while this is what she was able to do for me:

$25 (Retention Plan - Customer Relations)
200 Day time mins
1000 E/W after 7pm (unlimited for what I use my phone at night)
Unlimited Incoming Anytime
Caller ID - FREE
UNLIMITED Text Msging - FREE
SAF + Tax + 911 = $36.50
No Data
No Voice Mail

She wouldn't budge on data and told me a whole story about how the their contract with Apple does not allow them to credit even a partial amount of the 6gb data plan. I told her that my bill would be about $70 after the data was added and that I would be happy if she could even bring my bill down to $65 by giving me a $5 credit. No Dice :S

Is this a decent deal? Should I try and get data for less or am I pushing the limit here? I could just add the data plan and suck it up since it is just $30 extra and its not bad paying $70 a month for a smartphone with full functionality. What do you guys think?

Any comments :P ??

[Sansul]

Hey guys, I just negotiated a plan with the Customer relations department at Fido and wanted some feedback, here is the situation:

I recently went to a local Fido reseller at a nearby mall and decided to finally sign my life away for a 3-year term with fido. I was previously over a 2-year agreement and was month-to-month so I was definitely upgrade eligible. After arguing with the sales rep a little about forced data I ended up telling him that I was just going to call customer service and cancel the data (as I am entitled to within my 15 day grace period) and block all internet data usage. He proceeded to tell me that it "probably won't work" and that you "have to have data" blah blah blah. After about 45 mins, everything was signed and I was on for a three year term (ready to call retentions and B*TCH) with my original Student plan and the 6gb data plan and a $15 VM value pack which I was coerced into getting:

$25 (Student Plan - Grandfathered)
150 Day time mins
Unlimited E/W after 7pm
Unlimited incoming Anytime
Caller ID $7
6gb Data $30
VM, 2500 txts, etc Value Pack $15
System access fee + Tax + 911 = $95.71

THE NEXT DAY:

I call fido the next mourning and told the CSR that I wanted to cancel my service because I did the math and my bill is WAY to high. After being transferred to customer relations I got on the the phone and talked to a sweet French-Canadian lady in Montreal who told me about how her son got the iPhone and didn't want data but got a huge bill so I should stay with the 6gb plan blah blah blah. I told her Telus was offering quite a good EPP plan that included both voice AND data at a reasonable rate and that since I was on month to month, it seemed tempting to go there. After negotiating for a while this is what she was able to do for me:

$25 (Retention Plan - Customer Relations)
200 Day time mins
1000 E/W after 7pm (unlimited for what I use my phone at night)
Unlimited Incoming Anytime
Caller ID - FREE
UNLIMITED Text Msging - FREE
SAF + Tax + 911 = $36.50
No Data
No Voice Mail

She wouldn't budge on data and told me a whole story about how the their contract with Apple does not allow them to credit even a partial amount of the 6gb data plan. I told her that my bill would be about $70 after the data was added and that I would be happy if she could even bring my bill down to $65 by giving me a $5 credit. No Dice :S

Is this a decent deal? Should I try and get data for less or am I pushing the limit here? I could just add the data plan and suck it up since it is just $30 extra and its not bad paying $70 a month for a smartphone with full functionality. What do you guys think?

Any comments :P ??

You don't need to physically go anywhere to sign new contracts and get new phones with Fido. I got my Iphone and 3 year contract done over the phone, mind you it took about 1 full hour after all said and done.

I got the exact same plan as you, but I demanded Visual Voicemail, so they gave it to me free, but will be charging me for texts in 2 years. Not concerned, I will just call and demand not to be charged in two years time.

As for data, I can agree that they would not budge. Not only that, but I was also given the ultimatum, to add the 30$ now or never, because he said I would not be able to add data to my retention plan after the phone call, so I am stuck paying for data when my Iphone hasn't even arrived. 30$ for 6gb is infact the best data plan in North America right now, so keep the complaints to a minimum :P Almost all US carriers have a "soft cap" of 5gb, and will cut you off if you go over regularly.

I don't know how easy it will be you to get voicemail, or if you are going to be stuck paying for it. On the Iphone, a big selling point is visual voicemail. Mind you, when I called retentions I was very firm, and they immediately skipped the naive retention plans and got straight to the point. I said I wanted unlimited text added to the plan and call display/voicemail, he had to speak with a supervisor (Or go have a smoke break lol) and then came back with a compromise, which I outlined above.

[Killer_Saves]

I spoke to them just now, and the lady told me if i turn off data, that i will only be able to use 50% of what the iphone offers, then i told her i have wifi at home and work and thats the only places i need data. She was like you still will be able to only use it 50% of what it is capable off. I have spoken with 4 different reps in the retention department with each one telling me something different. I finally couldn't take it anymore so i told them i dont want the retention plan they offered me and the iphone anymore, because every time i call i get a different story. So im going to wait a bit and think about what im going to do.

[cruisx]

Ok so how should i do this? My contract ends in 2 days and i wnat to get a better plan. Currently i have been paying 80$ a month for the last 3 years and i have not done a HUP.

Should i call direct to their departement or tell a rep that i want to cancle my plan and then they will transfer me over? or should i just ask that i am calling for a better deal?

I would like something like 300min(need for real state, just starting) + 6GB data +15 dollar pack(including called id, name display etc) for under 80$ if its possible.

[chrza]

Ok so how should i do this? My contract ends in 2 days and i wnat to get a better plan. Currently i have been paying 80$ a month for the last 3 years and i have not done a HUP.

Should i call direct to their departement or tell a rep that i want to cancle my plan and then they will transfer me over? or should i just ask that i am calling for a better deal?

Well, I called the retention # provided in the OP and then chose the option to speak to a rep about terminating my account (I think it was option #2).

Anyways, when I got a CSR I basically said "Hi, my friend got a pretty awesome plan with you guys for like $25. I'm paying like $50+ at the moment and i'm wondering what you can do for me in that respect."

I also noted that I was a customer with them for X amount of years.

There's no need to put on a show or pretend to be angry. You'll probably get the best results if you're courteous with them. The CSR was great, very friendly. He asked me to outline the plan for him, then he put me on hold for a bit and came back and told me they would honour it. It was pretty simple for me.

Good luck!

[cruisx]

Well, I called the retention # provided in the OP and then chose the option to speak to a rep about terminating my account (I think it was option #2).

Anyways, when I got a CSR I basically said "Hi, my friend got a pretty awesome plan with you guys for like $25. I'm paying like $50+ at the moment and i'm wondering what you can do for me in that respect."

I also noted that I was a customer with them for X amount of years.

There's no need to put on a show or pretend to be angry. You'll probably get the best results if you're courteous with them. The CSR was great, very friendly. He asked me to outline the plan for him, then he put me on hold for a bit and came back and told me they would honour it. It was pretty simple for me.

Good luck!

yes ok =) so i should just call, select the calcelation option then they will probablly ask me what they can do to make me stay, and then i tell them nicely what i want? >_> lol or should i be like, i was wondering if we could negotiate my plan? and then tell them wat i am looking for?

and if they ask me to renew, should i ask about buying an iphone then? or what?

[Grant007]

I guess I'm going to try and call back with the "you guys told me I was able to set up my voice mail but can't so why is it not working" and hopefully get them to add it on for free LOL.

Otherwise I guess my plan is decent.

[ma678]

Obviously you're lying to them because Fido has your previous conversation.

:cheesygri

I guess I'm going to try and call back with the "you guys told me I was able to set up my voice mail but can't so why is it not working" and hopefully get them to add it on for free LOL.

Otherwise I guess my plan is decent.

[Sansul]

Ok so how should i do this? My contract ends in 2 days and i wnat to get a better plan. Currently i have been paying 80$ a month for the last 3 years and i have not done a HUP.

Should i call direct to their departement or tell a rep that i want to cancle my plan and then they will transfer me over? or should i just ask that i am calling for a better deal?

I would like something like 300min(need for real state, just starting) + 6GB data +15 dollar pack(including called id, name display etc) for under 80$ if its possible.

80$? Are you paying full price for every feature you have? You have signifigant revenue for Fido, and you should easily get a better deal.

The base Retention plan seems to be as follows...

200 Minutes
1000 E/W 7pm
Unl Incoming
Call Display

25$ a month + SAF + 911 + Tax.

This is the standard offer, and you simply have to ask for more, like voicemail, and unlimited texts, or more minutes. Some things you will have to pay for, others will be free, when they say no, don't give up, ask for compromises, or temporary credits.

Remember Fido is per second billing, which is up to 40% more calling then per minute billing, so 200 minutes = ~280 Minutes with a non per second billing provider. So you might be able to get away with 200? Ask for a low overage charge, say 10cents or lower in case you need more.

Just ask ask ask, the worst they can do is say no, and the best they can do is give it to you free.

[jimmyche]

Hello I have a quick question for all your Fido gurus.

I currently still have 9 months of my 2 year agreement left.
Called Fido today and this is what they offered me.

New 3 year contract on both voice (400 cancellation) and data (100 Cancellation)
200 Day time minutes
1000 Fido to Fido
Unlimited Evening and Weekend
Caller ID, WM, 125 sms and Who call
6G Data
Samsung Jack for $50 after 100 additional credit for having voice and Data.
(I don't want an iphone 3G because I already have an Iphone 2G and the iphone 3G will cost me another $610 ( $250 for the phone and $360 of credit))

All for 20+11+30+6.95+.75 -10(credit til end of contract) = $59/month(excluding tax)

I ask for additional credit but the CSR said that's the best he can do.
The offer is currently on hold til the end of the month.

Is this really the best he can do?
Any suggestion is welcome.

Thanks.

[tallshorty111]

You don't need to physically go anywhere to sign new contracts and get new phones with Fido. I got my Iphone and 3 year contract done over the phone, mind you it took about 1 full hour after all said and done.

I got the exact same plan as you, but I demanded Visual Voicemail, so they gave it to me free, but will be charging me for texts in 2 years. Not concerned, I will just call and demand not to be charged in two years time.

As for data, I can agree that they would not budge. Not only that, but I was also given the ultimatum, to add the 30$ now or never, because he said I would not be able to add data to my retention plan after the phone call, so I am stuck paying for data when my Iphone hasn't even arrived. 30$ for 6gb is infact the best data plan in North America right now, so keep the complaints to a minimum :P Almost all US carriers have a "soft cap" of 5gb, and will cut you off if you go over regularly.

I don't know how easy it will be you to get voicemail, or if you are going to be stuck paying for it. On the Iphone, a big selling point is visual voicemail. Mind you, when I called retentions I was very firm, and they immediately skipped the naive retention plans and got straight to the point. I said I wanted unlimited text added to the plan and call display/voicemail, he had to speak with a supervisor (Or go have a smoke break lol) and then came back with a compromise, which I outlined above.

Well, I want the Visual voicemail now too then. I got offered a similar plan when I called except they only offered 100 free texts per month (and no visual voicemail). I'm not a big text messager so not a huge deal but if I can get unlimited txt msgs, why not.

But I'm hesitating whether I should give up my current plan (no contract):

$25 - $10 (for 2 more months) - $7 (until April 09) + SAF + 911 + tax = $17.45 (until Sept 08)
Includes:
150 min.
Unlim. e/w
Unlim. incoming
Call display

With the new iphone plan, I would be paying $36.67/mo compared to $17.45 (now) or $28.75 (after Sept 08) plus no contract right now.

Should I make the jump to an iphone? I currently own a HTC Tytn I.

Btw, according to the customer relation rep, Fido has credited me about $1000 since I joined in 03 :D

[tallshorty111]

I just checked the Rogers iphone thread and people are able to get plans such as this:

$20+SAF+911
250 dt mins
u/l eve & wknds @6
U/l R2R
U/L incoming
Free digital call display

How do we Fido customers get that?

[cruisx]

Just got of the phone, this is what i got.
(starting a business so i need the minuits =p)

Iphone 3G 8GB = 150$
700 min outgoing = 50$
unlimited incoming
evening starting at 6
6GB data = 30$
value pack(unlimited text, voice mail, caller ID etc) =11$
fido to fido, fido to rogers.
SAF+tax = 98$ per month.

[PrimaryTech]

Just got of the phone, this is what i got.
(starting a business so i need the minuits =p) total 98$ per month.

Did you get any credits whats so ever on that plan?

[clumzy]

I'm hoping that you guys might give me some advice. I've been a Fido customer on a 3 year plan since mid-2007. When I called Fido customer service (not retention) on Jul 11, they told me there was no way I could get a hardware upgrade as I had to be within 14 months of the end of my contract to get any upgrade. Therefore I'm looking at Jan 2009 before I can get an iPhone.

The other option they gave me was to cancel, pay the cancellation fee $360 and get a new contract. I find that very distasteful.

What do you guys suggest? Is there any way I can upgrade to the iPhone if I call retention? Has anyone successfully gotten one before their hardware upgrade period?

[xcell]

has anyone been able to get a phone upgrade (i dont mean an iphone, just a rather recent phone) with a renewal as well as a new plan???

im on my last month of a two year contract, been with fido for over 6 years...

[cruisx]

Did you get any credits whats so ever on that plan?

No no credits, the rep must have been young(18-20?) cause she was pretty open about the whole thing, i asked if she could reduce it but she couldnt, i asked if she scould bring it down to 70 but the system wouldnt let her. Great REP though, very kind...sounded cute too.....LOL anyway ya i asked if she could reduce my system A fee but she couldnt since it was an iphone. She mentioned that if it was another phone then ya, she could do something but i think i got a good deal. In the end i felt it was good enough, i currently pay 80$ for 250 min so this new deal+iphone >>>>>>

we both LOL'ed when she that, "if you want to cancel the plan it will be 500$" we spent at at least 5 min talking about how dumb that is...

I did use my fido dollars towards the phone though.

edit: i did it for my dad, i my self am gonna wait 1 more month so with 3 months they might be able to reduce my phone bill of 45$ = 100 min. have a n95 8GB =)

[TanGU]

Well, I want the Visual voicemail now too then. I got offered a similar plan when I called except they only offered 100 free texts per month (and no visual voicemail). I'm not a big text messager so not a huge deal but if I can get unlimited txt msgs, why not.

But I'm hesitating whether I should give up my current plan (no contract):

$25 - $10 (for 2 more months) - $7 (until April 09) + SAF + 911 + tax = $17.45 (until Sept 08)
Includes:
150 min.
Unlim. e/w
Unlim. incoming
Call display

With the new iphone plan, I would be paying $36.67/mo compared to $17.45 (now) or $28.75 (after Sept 08) plus no contract right now.

Should I make the jump to an iphone? I currently own a HTC Tytn I.

Btw, according to the customer relation rep, Fido has credited me about $1000 since I joined in 03 :D

Depend if you want it or not. I just sign for 3 years with the same thing as you have now, but for 200min + voice mail + 100 text msg.

I am also unappy with the fact that i lose the 10$ credit...i will think of something to get some credit back...;)

[b233314]

Here's what I got:

200 minutes
unlimited e/w starting after 7pm
1000 F2F/F2R
CD/ND
VM
125 Text Messages
2 year contract
I didn't need a new phone so I used my $75 credit for applied to my bill.
First month of unlimited calling.

Tax in, $31. Not spectacular, but I'm happy with it.

[maebach]

Here's what I got:

200 minutes
unlimited e/w starting after 7pm
1000 F2F/F2R
CD/ND
VM
125 Text Messages
2 year contract
I didn't need a new phone so I used my $75 credit for applied to my bill.
First month of unlimited calling.

Tax in, $31. Not spectacular, but I'm happy with it.

Im trying to get the same stuff except LD mins instead of F2F/F2R. Lets see what I can pull.

[tallshorty111]

Depend if you want it or not. I just sign for 3 years with the same thing as you have now, but for 200min + voice mail + 100 text msg.

I am also unappy with the fact that i lose the 10$ credit...i will think of something to get some credit back...;)

I think I will wait until October when my $10 credit runs out and then see what kind of deal I can get with the iphone then. By then, the heat should have subsided a bit and they will probably be more flexible in what they can offer.

[nickctn]

has anyone been able to get a phone upgrade (i dont mean an iphone, just a rather recent phone) with a renewal as well as a new plan???

im on my last month of a two year contract, been with fido for over 6 years...

Yes, you would normally be able to get any phone you want for the same price as a new subscriber depending on the length of the agreement you take. Some reps will even give extra credit towards a new phone. Don't forget that you also have your Fido dollars that you can use.

[nasatwoburn]

Here is what i got:

No contract(my old plan):
100 mins day time
1000 E/W mins
Unlimited inc.
with $10 credit/month for 6 months

$25 + SAF + tax

OR

2 year contract
200 mins
1000 E/W mins
Unlimited inc.
Caller ID

22.50 + tax


not sure what I should go with :|

[Longobongo]

Could I get a retention plan if I'm a pre-paid Fido suscriber? I also have my company's EPP plan with Telus, would they give me a similar plan if I who them this?

[tallshorty111]

I spoke to FIDO retention few days ago, and CSR told me that currently FIDO won't give out $10/month credit for people who want iPhone 3G. They are planning to have a meeting on July 24th/25th to discuss what to do with this policy.

Can someone else confirm if there is true?

Can anyone confirm such a meeting took place and what the outcome was?

[tallshorty111]

Has anyone else managed to get Visual voicemail bundled with the $25 retention iphone plan? I was told it's not possible but some ppl were able to get it.

[clarke1866x2]

Called retentions seeking better match to current calling patterns + iphone. Contract expired 2 months ago, I'm on city fido. This is what was offered (FYI):


200 out
1000 e/w
ul incoming
call display
6GB
Visual Voice Mail


Total monthly cost would be 35 for voice + 30 for data + fee (and 911) = 72.45 + tax.

The CSR wouldn't cough up anything for free or budge on minutes etc. He claimed that his hands had been tied by fido. I pressed him slightly mentioning others getting better deals but he just brushed my comment aside. Didn't take it, will call back later and try to get something better.

[apervez]

here what i got
i phone 16 gb for 350, they wont give any kind if discount on iphone.

400 day time min
1000 e/w min
1000 ld min
unlimited incoming
caller id
100 text
6 months unlimited day time min

$48 including taxes and all the feeees

[squirly309]

here what i got
i phone 16 gb for 350, they wont give any kind if discount on iphone.

400 day time min
1000 e/w min
1000 ld min
unlimited incoming
caller id
100 text
6 months unlimited day time min

$48 including taxes and all the feeees

were you on contract before? and are you now?
also are you saying you got the iphone without a data plan?
I'm currently not on contract but I'm a pay as you go monthly
subscriber, I'd love to get an Iphone WITHOUT a data plan and
a much cheaper voice plan, Since I barely use any minutes. I'm
going to call them in a little bit, I'll post my results.

[TanGU]

here what i got
i phone 16 gb for 350, they wont give any kind if discount on iphone.

400 day time min
1000 e/w min
1000 ld min
unlimited incoming
caller id
100 text
6 months unlimited day time min

$48 including taxes and all the feeees

Call back, and ask the for a VM ! i ask and i got it (but i have 200 min for less $$)

[sleep]

2 year contract
200 mins
1000 E/W mins
Unlimited inc.
Caller ID

22.50 + tax



I got the same offer too for $25-$5 credit, so it's $20, but SAF is extra. Is your $22.50 included the SAF?

[squirly309]

ok this is what i got:

150 anytime minutes
Voice Mail, Caller ID, Call Conferencing, Call waiting,
50 text messages
9 Cents N.A. anytime wireless
SAF $2.70

$13.79 after tax.

I'm pretty pleased with that, since I dont use it all too much. This call
basically just got me another $10 monthly credit for 12 months. If they
didnt give me that I was going to switch to speakout7eleven prepaid.

I also inquired about the iphone. I tried to get one without a data plan,
this is what she said:

"people have to have a data plan because sometimes they accidentally put it in their pocket and download stuff without knowing and get charged thousands of dollars"

which we all know is total ********. I told her nevermind and took the $10 credit. :o

[crx00]

Here's what I got:

$25 voice + 30 6gb data + SAF + 911 fee
-200 weekday minutes outgoing
-1000 weekend/evening minutes outgoing
-unlimited incoming
-2500 text
-caller id

[Keke55]

Thx for the info.

[mmhassa2]

Just re-negotiated plans for our 2 lines. Both were already in contracts so this is what we have:

Line #1
400 daytime minutes
1000 evening/weekend
Unlimited incoming
Voice Mail caller id
Unlimited text

For $40 with taxes in and everything

Line#2
400 daytime minutes
1000 evening/weekend
Unlimited incoming
Voice Mail caller id
50 text messages

For $43 with taxes in and everything


Now my question is I would like to preferably add picture text message for Line #1 for the same price I’m paying and maybe lower Line#2 price say by $5 since it has only 50 text messages. How do I go about doing this? I mean I cant say I’d like to cancel my account because I don’t have unlimited text or want a $5 credit..lol Also how soon should I call?

[comet]

wow you guys have been gettin some nice reps to talk to, my contract just ended and he still didnt budge on anything except only if i signed a 2 year contract and even so he didnt really give me a good deal. If i signed a contract i would get

Currently what I am paying

150 min local
unlim eve/weeked
unlim incoming
call display + voice mail

= $41.48

Offered for 2 or 3 year contract

200 min local
unlim eve/weekend
unlim incoming
call display+voice mail

= 34.XX$ which isnt alot different for what I was paying before so I just hung up on em :(

[Sansul]

I just called Fido to confirm what I got, cause I had read some conflicting things saying what I got was in error.

200 Daytime
1000 E/W
Unl Incoming
Call Display
Visual Voicemail
Unlimited Text Messaging
6gb Data

25+30+7.45+Tax = 70$ a month

He was very clear I have visual voicemail credited at -7$ a month, and my voicemail currently works perfectly fine on my Motorola SLVR, so the "visual" part is not an additional add on to regular voicemail.

Also, if they do so happen to remove my visual voicemail, that would be breach of contract, and I would be pretty happy, since I would have a brand new unlocked Iphone that I could sell for supposedly 1000$? Ha.

[darkprince]

I am currently stuck on a 3 year contract well only 1 more year left.

I am paying like almost 50$ a month. its student plan (25$) so the break down is.

150 day time
unlimited in coming and evenings and weekends
caller ID + Voicemail (9$)
System access fee (6.95$)
911 Emergency Serv (.50$)
Taxes are like another (6$)

What i am trying to ask is what can i say to convince the ppl at retention centre to give me a better price?

1 guy i know told me he's paying like 28$
getting all the features i have plus a Data plan for his iphone. But he wouldn't disclose how he got it. =( *jerkass!*

So please help me!

Thanks in advanace

[Killer_Saves]

I got this offered today. Was wondering if its any good.

250 mins, unlimited eve and weekends after 7, unlimited incoming, caller id for $35+saf+tax. Was wondering if this is any good or if i can do better???

[jedijome]

i got this yesterday

250 minutes
unlimited evenings (7pm)
unlimited incoming
unlimited network calling rogers/fido
caller id/voice mail
100 LD minutes in canada only

35 + saf + 911 + tax = around 47

i'm pretty happy about it and it'll really drop the amount i pay each month on my bill on overages and stuff. only thing is they wouldn't give me any free text messages. i spent a good half an hour on the phone with them figuring this and signing up for the iphone. they wouldn't budge on data rates so i just left it out for now.

i'd like to thank everyone for posting their results which kind of gave me a reference which i could work with.

[mmhassa2]

I got this offered today. Was wondering if its any good.

250 mins, unlimited eve and weekends after 7, unlimited incoming, caller id for $35+saf+tax. Was wondering if this is any good or if i can do better???

I think you can do better....Look at my previous post and you can see whats included on my plan and I pay about $37 with SAF and comes to around $43 with taxes. It has 150 extra minutes than urs, voicemail and text.

[ADRiiAN`]

I notice alot of people have been getting incredible deals here.

Now, I'm with Bell and my 3 year contract, is finally done in September.

My current plan is:
200 Anytime Minutes - $35
1000 Incoming Minutes - $10
Unlimited Texts - $10
Unlimited Browsing - $8
All that fancy Voicemail/caller ID stuff - (Included with the $35)

I'm currently paying $60 AT LEAST per month.

Now, I want to get an iPhone and I have no problem paying $200 for it, but I want to get a pretty hot deal with Fido, now, do I go to the Fido stands in the mall or call up retention? And any suggestions and what to say to them?

Any help will be greatly appreicated!

P.S : I would love to have unlimited texts with Fido, I don't mind paying an extra $10/Month. I just cannot live with 100/125 Texts :(

[Z0RrO]

I phone yesterday and here what I got:

200 minutes
1000 Evenings and Weekend (starting at 7pm)
Unlimited incoming
Caller ID
100 text message

This plan for 15$

The rep also gave me 6 months of unlimited local calls with a credit of 70$

15 + SAF + 911 + tax = 25.34

Can I get better ?
Thank you

[bombaj905]

Zorro,
is that with a contract or without?

Can people include this info? I've been with Fido for 8 years (the last 2 without contract) and when I called yesterday to negotiate, they didn't give a good deal, basically, I stuck with a regular $25 plan + fees + taxes.

When do you guys call?

[squirly309]

Zorro,
is that with a contract or without?

Can people include this info? I've been with Fido for 8 years (the last 2 without contract) and when I called yesterday to negotiate, they didn't give a good deal, basically, I stuck with a regular $25 plan + fees + taxes.

When do you guys call?

I'm without a contract and got a pretty good deal. I didnt call to negotiate, I called to ask a question about changing my plan and then I got upset and told them I wanted to cancel. Thats when they gave me a nice credit :lol:

[TanGU]

My plan is this:

200min
1000min ev + week-end
Unlimited incoming
Caller ID
Voice mailbox
125 (or 100) text msg for 2 years
+
6 months unlimited
=
25 + saf + tx =~ 36$

this is a 3 years contract including an iPhone without any data plan. So that is why i don't have the 10$ credit per month as you guys have. But before i asked for an iPhone they suggest me this plan, and i add the voice mailbox + text msg...and i got it.

i thinks it's better plan than yours :)

-TanGU.

[andydamack]

I just called Fido to confirm what I got, cause I had read some conflicting things saying what I got was in error.

200 Daytime
1000 E/W
Unl Incoming
Call Display
Visual Voicemail
Unlimited Text Messaging
6gb Data

25+30+7.45+Tax = 70$ a month

He was very clear I have visual voicemail credited at -7$ a month, and my voicemail currently works perfectly fine on my Motorola SLVR, so the "visual" part is not an additional add on to regular voicemail.

Also, if they do so happen to remove my visual voicemail, that would be breach of contract, and I would be pretty happy, since I would have a brand new unlocked Iphone that I could sell for supposedly 1000$? Ha.

My plan is this:

200min
1000min ev + week-end
Unlimited incoming
Caller ID
Voice mailbox
125 (or 100) text msg for 2 years
+
6 months unlimited
=
25 + saf + tx =~ 36$

this is a 3 years contract including an iPhone without any data plan. So that is why i don't have the 10$ credit per month as you guys have. But before i asked for an iPhone they suggest me this plan, and i add the voice mailbox + text msg...and i got it.

i thinks it's better plan than yours :)

-TanGU.

how did you guys manage getting this deal for iphone? Im trying to do 3 renewals at once (been with fido almost 8 years) and the best they could give me a 2 year deal that i've seen on this thread for 25.67 taxes in... so they wont even allow a 3 year agreement and hence can't get the iphone...any tips on how to bypass this? they are pretty adamanat about saying iphone doesnt go with any retention plans and anybody who has them will get notified that it will be changed. or thats what the guy i talked to told me.

And also, is there any way to get retention plans on fido if i add a 4th line to my account? is there some kind of special designation that they will take into consideration if you've been a long time customer or am i gonna have to just a basic phone plan like everybody else?

thanks!

[squirly309]

My plan is this:

200min
1000min ev + week-end
Unlimited incoming
Caller ID
Voice mailbox
125 (or 100) text msg for 2 years
+
6 months unlimited
=
25 + saf + tx =~ 36$

this is a 3 years contract including an iPhone without any data plan. So that is why i don't have the 10$ credit per month as you guys have. But before i asked for an iPhone they suggest me this plan, and i add the voice mailbox + text msg...and i got it.

i thinks it's better plan than yours :)

-TanGU.

wtf man! thats the plan I was TRYING to get. God damit. Is it too much to want an Iphone without a data plan? lucky bastard..

[Z0RrO]

This is a response to Bombaj..

Yes, my plan is a contract for 2 years. I guess it is a good plan .. I got pretty what I wanted. I asked for the voicemail but he said he could'nt add it. But I don't care about the voicemail so this is a big deal :o

I'm pretty happy about my plan but I would be pissed off if you guys say that I can get much better.

[krs]

Doesn't this hassle with Fido to get a better rate bother anyone?
Feels like you're in a Turkish market - the end result is that you're getting sc...ed even though you think you're getting a good rate.

I came across this wireless provider elsewhere on RFD:
http://www.dcitelecom.com/wireless.php

http://www.redflagdeals.com/forums/showthread.php?t=617508

Plans start at $9.95, no SAF.
You can use our own "SIM" phone - then there is no contract.
Only snag I found is that they don't have a text messaging package - each text message within Canada is 10 cents, so not great if you do a lot of that.
The network they use is Fido.

[nasatwoburn]

I got the same offer too for $25-$5 credit, so it's $20, but SAF is extra. Is your $22.50 included the SAF?

yes it includes SAF but tax is extra so it comes to $25.xx

Today I signed the deal for 2 years...I got extra $50 credit for not using the phone upgrade. Overall I'm happy and looking to buy iPhone in future privately :p

[whadda_dealio]

thx to all who posted their plans, I was able to use them as guides.

Originally had:
25$ unlimited incoming calls
100 Daytime mins
1000 eve/nights wknd after 7pm
7$ call display
= 32+6.95+taxes -> 43-44$ and change...but after some texts my bill would exceed 50$

Spoke with retentions and received: 2 yr renewal
200 Daytime mins
1000 eve/nights wknd after 7pm
Unlimited incoming calls
call display
100 outgoing text (-5$ credit)
SAF (-7$ credit)
unlimited local calls for 6 months
Samsung Jack i616

= 25.45 + PQ taxes

[nasatwoburn]

thx to all who posted their plans, I was able to use them as guides.

Originally had:
25$ unlimited incoming calls
100 Daytime mins
1000 eve/nights wknd after 7pm
7$ call display
= 32+6.95+taxes -> 43-44$ and change...but after some texts my bill would exceed 50$

Spoke with retentions and received: 2 yr renewal
200 Daytime mins
1000 eve/nights wknd after 7pm
Unlimited incoming calls
call display
100 outgoing text (-5$ credit)
SAF (-7$ credit)
unlimited local calls for 6 months
Samsung Jack i616

= 25.45 + PQ taxes

nice...whats PQ taxes? Btw did you get Jack for free?

[DealWarrior]

I got a deal I'm VERY happy with, it was my second attempt at calling in - spoke to the CSR, I don't think it was retentions.

I have City Fido for about 5 years now - hadn't been on contract. In May 2008 got a letter saying they would increase the monthly rate unless I signed a contract. Called in June 2nd, signed contract for 2 years, got a Nokia 6301 HUP for free on a 2-year contract (after Fido $, etc.), plus I negotiated a $10/month discount, and decide to add on $11 package. Net was $1/month more than I was used to.

Now, on July 25th I called asking about the iPhone - told the rep I just renewed and got a HUP, but the iphone wasn't available then. He told me that I was screwed - they asked me to sign a contract, and now I couldn't get an iPhone. He said that they had a meeting to discuss these situations, and would be offering the iPhone to people like me :-). Just had to sign contract for 3 years. Got the 16GB for $299 + tax.

Furthermore, he said that I could keep my $10/month credit (as is wasn't directly to cover the SAF). He didn't push me on data, just told me i had until the end of Aug to get the promotional data rate.

Have others been successful at getting the iPhone on a City Fido plan, and if so, what was your experience? Has anyone ever had two HUPs in two months???

[whadda_dealio]

nice...whats PQ taxes? Btw did you get Jack for free?

sry, PQ (prov of Quebec) taxes:
example $25.45
GST ($25.45 x 5%) ~ 26.73
QST ($26.73 X 7.5%) ~ $28.74

Using my fido dollars (53$), the Jack was 'free'. (as we know NOTHING is free in this world)

[aznangel]

all i got from mine was free unlimited text or free 1000 text...not sure

i think i have

$42 something

200 incoming anytime
u/l evenings and weekend
100 long d minutes
free u/l or 1000 texts cause of $10 credit
CID

nothing too special....

[Breaker24]

DealWarrior I'm like you. I have been a customer for like 7-8 years and am currently on the City Fido plan. I had inquired about getting an iPhone but because I already renewed my 3 year agreement on Feb, I wouldn't be eligible for the phone. When I renewed they waived the system access fee (SAF).

The CSR there said I can renew my contract today, but then I would have to pay the SAF for the new duration (6.95 x 12 x 3 years) = $250.2.

I want to know if the fact that I've been a customer for so long means they could just cover this SAF. :cry:

[ndondo]

I heard if they are not giving you a deal
hang up and call again to get to another retention rep?

but then be careful not to get your account flagged

[Whoa3108]

DealWarrior I'm like you. I have been a customer for like 7-8 years and am currently on the City Fido plan. I had inquired about getting an iPhone but because I already renewed my 3 year agreement on Feb, I wouldn't be eligible for the phone. When I renewed they waived the system access fee (SAF).

The CSR there said I can renew my contract today, but then I would have to pay the SAF for the new duration (6.95 x 12 x 3 years) = $250.2.

I want to know if the fact that I've been a customer for so long means they could just cover this SAF. :cry:

Odd, i just renewed my city fido for 3 years and I got the Iphone for $199. No SAF either.

[ktt31]

I'm currently still in the 1st yr of my 3yr contract. I signed up in December of 2007. My current plan is the following:

$35 fido unlimited incoming plan, I get:
-100 day time mintues
-unlimited incoming
-unlimited evenings and weekend (evenings start at 7pm)
-free fido to fido, fido to rogers and fido to rogers home phone.
-callers ID
-get $5 credit every month.
-got the Krzr K1 for $30 with a bluetooth headset

So after taxes and SAF it comes up to around $45. But when I first signed up the rep told me it would be under $40 cause I told her that's the plan I'm looking for that falls into my budget. I called, after I received the 2nd or 3rd month's bill but the rep couldn't do anything about that. Also, I want to get another 2 phone lines, like a couple 's plans

So just wondering, would be wise to call retention and work out a new deal or is it too early and should try after my first yr is completed? I would appreciate the help! Thanks in advance =D

[Nitol]

I've had City Fido since the beginning but never signed a contract(it cost me an added monthly SAF couple of years later).
Aug 18th,2007 I signed a 3 year contract for City Fido plan($45),got a $10 monthly discount and a free Z710i phone but they kept the SAF.
I called in last week to inquire about the Iphone.The rep told that I have to wait till Aug 18th,2008 and then pay a $109 penalty on top of the purchasing price of $199 or $299.
I called again today and was told again that I've got to wait till Aug18th but this time the rep said I don't have to pay any penalties.I had him leave a note on my account to that effect so when I call on Aug 18th there won't be any confusion regarding the penalty/administration fee.
He did mention that I could not get the Iphone for $199 with no penalty if I was NOT paying the SAF.I don't know if he was BSing or not but he actually checked to see if I was paying the SAF or not before giving me the OK for the deal.
I hear some people are getting the Iphone for the regular price and getting the SAF waved off as well.I like to get rid of the SAF too,should I talk to a retention rep instead?

[emoci]

Seriously people: Call retentions and see what they can do...worst case scenario you ended up wasting some time...

When calling in be polite, but also ask for what you want:

Eg. Instead of:
What can you do for me?
try
I was hoping to have some form of credit applied towards my SAF, as well as my Caller Id + VM package...

[tallshorty111]

My plan is this:

200min
1000min ev + week-end
Unlimited incoming
Caller ID
Voice mailbox
125 (or 100) text msg for 2 years
+
6 months unlimited
=
25 + saf + tx =~ 36$

this is a 3 years contract including an iPhone without any data plan. So that is why i don't have the 10$ credit per month as you guys have. But before i asked for an iPhone they suggest me this plan, and i add the voice mailbox + text msg...and i got it.

i thinks it's better plan than yours :)

-TanGU.
what the...I tried so hard to get this exact same deal but they wouldn't give it to me. Said they can't give credit on visual voicemail because of some stupid contract with Apple. They also wouldn't give me any free txt msgs. I'm not happy that other ppl can get it but they want me to pay an extra $8 to get the visual voicemail. Could it be that the CSR added the $11 value pack (which has VVM) and then gave $11 credit back? That way, they are technically not giving credit on the VVM directly.

Also I paid $350 for the white 16GB iphone - $80 fido dollars.

[cupoftea2823]

called in yesterday and got this plan

signed a 2 year contract

1000 mins evening + weedend call
unlimited incoming
unlimited sms
unlimited networking call
caller id
250 mins day time mins
system access fee
911 fee

all for $34.95 + BC tax

thanks for everyone who posted their plan so i can have a guideline of what kind of plan i can negotiated for.

[tallshorty111]

I have owned the iphone for 5 days now and today, I read on Howard forums about the back case cracking issue and I closely examined my white iphone 3g and sure enough, I found many tiny tiny tiny cracks about 1mm in length emanating from the camera lens. The cracks are easier to see with a magnifying glass but are visible if you reflect bright light off the area at the right angle. They are not visible if you simply just look at it. You have to look at it at a very close distance to see it. My gut feeling is that these cracks are going to eventually become more noticeable and larger over time.

Anyone else?

Here is a photo
http://farm4.static.flickr.com/3175/2726621002_110e1023a1_o.jpg

[chinkiboy]

what i got for 37$ on by bill

200 minute
1000 everning wekend
fido to fido anywhere in canada
illimite incoming
call diplay

[ma678]

I paid exactly the same plan as yours for $31.00.:cheesygri :cheesygri :cheesygri

what i got for 37$ on by bill

200 minute
1000 everning wekend
fido to fido anywhere in canada
illimite incoming
call diplay

[krs]

I paid exactly the same plan as yours for $31.00.:cheesygri :cheesygri :cheesygri

I see Fido is setting themselves up for a whole lot of irate customers and customer complaints. :cheesygri

[krs]

I have owned the iphone for 5 days now and today, I read on Howard forums about the back case cracking issue and I closely examined my white iphone 3g and sure enough, I found many tiny tiny tiny cracks about 1mm in length emanating from the camera lens. The cracks are easier to see with a magnifying glass but are visible if you reflect bright light off the area at the right angle. They are not visible if you simply just look at it. You have to look at it at a very close distance to see it. My gut feeling is that these cracks are going to eventually become more noticeable and larger over time.

Anyone else?


These fine stress cracks are very common and natural in plastic products in general.
I don't know the situation as it specifically relates to the iphone, but in itself these fine cracks do not mean that there is a definite problem here.

[TanGU]

what the...I tried so hard to get this exact same deal but they wouldn't give it to me. Said they can't give credit on visual voicemail because of some stupid contract with Apple. They also wouldn't give me any free txt msgs. I'm not happy that other ppl can get it but they want me to pay an extra $8 to get the visual voicemail. Could it be that the CSR added the $11 value pack (which has VVM) and then gave $11 credit back? That way, they are technically not giving credit on the VVM directly.

Also I paid $350 for the white 16GB iphone - $80 fido dollars.

me too 350$...

I suggest you to call back the retention dep directly and say that you're not satisfied.

Apple don't want any credit apply to the voice plan, but Fido can give many option credit they want to. I was able to get it because i tell them that they offered me 10$ credit per month (retention plan), but since i wanted the iphone i lost this 10$ credit so by giving me some option, i am very close to this 10$ and i am happy with that.

Hope you will be able to get it.

TanGU.

[kdub19]

Hello all,

I currently have a couples package, $45/month base, 2 years into a 3 yr agreement (got it before I heard about RFD =( ...). Just wondering how I can get a good retention deal if I switch over a prepaid phone to monthly, and then try to get a deal on that phone?



The rep said I can't unless I decouple the couples package, no good deal was offered, and then do it that way. Otherwise you have to add it to the couples package and thereby sign a contract on that. :confused:


What I need is:
Unlimited early, e/w @ 5 pm.
Unlimited Incoming
Caller ID
For under $30, including the SAF & 911.

Doable?

Help!

[hondas3000]

I am happy that I called for my dad and get this deal.

unlimited city fido $45 used to be $50
free call display used to be $7
saf+911
tax
total of $59 included tax and he can talk as much as he wants. Plus I go on a 3 years contract and I get motorola razr 2 with $200 fido money.

I save $12 in total :)

[hondas3000]

Hello all,


What I need is:
Unlimited early, e/w @ 5 pm.
Unlimited Incoming
Caller ID
For under $30, including the SAF & 911.

Doable?

Help!


Its tough that you want e/w @5 pm if you go with 7 or 8pm then yes is possible.

I am currently with roger and I got the same things that you ask for with 250 daytime minutes, 2500min call forwarding and the bill come out to be $47 including tax.

[kdub19]

I was searching the Fido website for plans, and all the plans say:

Monthly system access fee
(non-government fee)

$0.00 / month / subscriber
Monthly 911 Emergency service access fee
(non-government fee)

$0.00 / month / subscriber

http://fido.ca/web/Fido.portal?_nfpb=true&_windowLabel=PackageLanding_1_2&PackageLanding_1_2_actionOverride=%2Fcom%2Ffido%2F portlets%2Fpackages%2FplanPhoneBuyFlow%2FwhatsIncl uded&PackageLanding_1_2planId=INC303YMF


Is it an error or have the eliminated the SAF??? Maybe they would PM it, because of the error lol...

I don't have time to call.... someone please confirm

[jca1]

I see Fido is setting themselves up for a whole lot of irate customers and customer complaints. :cheesygri

I wonder why they offer different deals to different people.
It is so easy for people to access information online,
they should know that people would share the deals as well.

If they offer the same plan for different fees,
for sure fido users out there would be very angry to hear that.

[gman]

I wonder why they offer different deals to different people.
It is so easy for people to access information online,
they should know that people would share the deals as well.

If they offer the same plan for different fees,
for sure fido users out there would be very angry to hear that.

That is common. Different customer has different history with the company.

[DealWarrior]

Is it an error or have the eliminated the SAF??? Maybe they would PM it, because of the error lol...

I don't have time to call.... someone please confirm

I called in - it is an error on their site, and they have an "Alert" out about it to all the reps - they've been getting a lot of calls about it (RFD effect?).

CSR stated that they will not honour this.

[kdub19]

I'm trying to do a new activation w/o retentions.... I've tried everything, price matching, and whatnot, but the CSRs don't want to budge even with a new contact...

Anyone have any luck with getting a deal on a new activation?

[mgl888]

I'm trying to do a new activation w/o retentions.... I've tried everything, price matching, and whatnot, but the CSRs don't want to budge even with a new contact...

Anyone have any luck with getting a deal on a new activation?

CSR can't do much about the plans. And retention only talks to you if you're already a customer...

Best thing to do is to sign up first, pay regular price for a while, then call retentions for a better plan

[mgl888]

Decent plan I got today

$25 all included

200 min
unlim eve/weekends
1000 fido to fido
call display

2 year contract with 6 MONTHS unlimited calling (I budged when they gave me this)

and Motorola Z6W free

[kdub19]

CSR can't do much about the plans. And retention only talks to you if you're already a customer...

Best thing to do is to sign up first, pay regular price for a while, then call retentions for a better plan

How long should I wait? Immediately? or too early :confused:

I'm actually already a customer (4+ years) but on a different account .... gives any leverage?

[kdub19]

Hey everyone,

A CSR had mentioned that there will be some new "better" deals come September... Is this true or is she just trying to make me sign up.

If anyone knows if they will be any substantial changes, let me know

Thanks:o

[mgl888]

How long should I wait? Immediately? or too early :confused:

I'm actually already a customer (4+ years) but on a different account .... gives any leverage?

Wait for at least 6 months

A different account..? Try moving your account under that account (perhaps by ways of a family plan)

[S.Chan]

I'm trying to do a new activation w/o retentions.... I've tried everything, price matching, and whatnot, but the CSRs don't want to budge even with a new contact...

Anyone have any luck with getting a deal on a new activation?

If you're a new customer, you can try calling Fido Direct/Sales line at 1-888-945-3436. However, you may not be able to get anything from them either.

[kdub19]

Wait for at least 6 months

A different account..? Try moving your account under that account (perhaps by ways of a family plan)


I would have, but when you stick another line into the couples, you are automatically obliged for 3 years (quite stupid), even if you want month to month.

They offered no incentives for that.

They said I could split up the couples, but offered no bargain there either. Quite frustrating, and pretty inflexible system if you ask me...

[kdub19]

Decent plan I got today

$25 all included

200 min
unlim eve/weekends
1000 fido to fido
call display

2 year contract with 6 MONTHS unlimited calling (I budged when they gave me this)

and Motorola Z6W free

Thats pretty sweet... 25% of the contract length... dang!

[kdub19]

If you're a new customer, you can try calling Fido Direct/Sales line at 1-888-945-3436. However, you may not be able to get anything from them either.

Do you know if I can get a better deal from like wirelesswave or phone booth? I would be interested in a corporate or student plan, if available...

[tjthemanto]

Hey everyone,

A CSR had mentioned that there will be some new "better" deals come September... Is this true or is she just trying to make me sign up.

If anyone knows if they will be any substantial changes, let me know

Thanks:o

CSR Could be telling the truth bcoz lot of students go to university in Sep & probably want to keep in touch with mommy & daddy or vice vera:cheesygri Especially true for first year students . Could be some Back To School promotions coming up..who knows.

Also the wireless spectrum auction which was recently concluded by the CAD gov. might have something to do with it. They probably want to lock in new or existing customers before any new players come in

Hopefully we will have more major players next year besides the BIG 3 ( Bell , Rogers & Telus ) . Heck even Virgin Mobile is 50 % owned by BELL so even they seem to have crappy deals nowadays.

[mgl888]

I would have, but when you stick another line into the couples, you are automatically obliged for 3 years (quite stupid), even if you want month to month.

They offered no incentives for that.

They said I could split up the couples, but offered no bargain there either. Quite frustrating, and pretty inflexible system if you ask me...

Actually, I was on a family plan as well at the beginning of my contract. I was paying about $75 after all the fees (2 lines). I called retentions and they split up the plan and shaved $25 off and gave me a much better deal.

I'm not sure about adding a 3rd person into a couples plan... but like I said, you can't do much if you don't already have a line.

[mdua]

The following is my plan and I have 2.5 years left on my agreement and I want to know what I can ask for.

$35 Plan:
-250 Anytime Minutes
-Unlimited Incoming
-Unlimited Evenings and Weekends @ 7pm
-1,000 LD Minutes
-1,000 Text Messages
-Call Display
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2.5 Years Left in Agreement
Total = $32.45 + Taxes

I do not need the 1,000 LD Minutes, and like 250 text messages a month would be fine for me.

Now I would be interested in getting unlimited fido to rogers, or some data plan, or VM.

What do you think I can negotiate for without increasing my bill?

[aznangel]

The following is my plan and I have 2.5 years left on my agreement and I want to know what I can ask for.

$35 Plan:
-250 Anytime Minutes
-Unlimited Incoming
-Unlimited Evenings and Weekends @ 7pm
-1,000 LD Minutes
-1,000 Text Messages
-Call Display
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2.5 Years Left in Agreement
Total = $32.45 + Taxes

I do not need the 1,000 LD Minutes, and like 250 text messages a month would be fine for me.

Now I would be interested in getting unlimited fido to rogers, or some data plan, or VM.

What do you think I can negotiate for without increasing my bill?


wow i want your plan...its exactly what i need ><"
you may be able to dump the texting and LD completely for VM and some other stuff...

fido to rogers n data is much harder

rogers to rogers is reasonable i guess

[kdub19]

Actually, I was on a family plan as well at the beginning of my contract. I was paying about $75 after all the fees (2 lines). I called retentions and they split up the plan and shaved $25 off and gave me a much better deal.

I'm not sure about adding a 3rd person into a couples plan... but like I said, you can't do much if you don't already have a line.


How did you do this? Whenever I call, they don't seem to budge.

[xtos]

I finally gave them a call as my 2 year plan is coming to an end. I have 15 days to cancel if I don't feel like it will work for me they said.
plan was around $19...then adding the SAF/etc, it came to $26.45 or something pretty close to that.
2 year plan
200 daytime
unlimited evening/weekend
1000 fido-fido
caller-id
voicemail
6 months unlimited local calling
$60 credit for new phone

I made out pretty good...yes/no? the reason I'm not sure if I'll keep it, is that I MAY be starting a new job soon and they say they have specials deals for cell plans. I asked about text messages and he said he could add 50 for $3/month. But I don't use it enough to make it worth it.

[ma678]

Almost exactly the same as my wife's plan except that she pays $24.02 tax included.

I guess you should get the same if you remove 6 months local option.

I finally gave them a call as my 2 year plan is coming to an end. I have 15 days to cancel if I don't feel like it will work for me they said.
plan was around $19...then adding the SAF/etc, it came to $26.45 or something pretty close to that.
2 year plan
200 daytime
unlimited evening/weekend
1000 fido-fido
caller-id
voicemail
6 months unlimited local calling
$60 credit for new phone

I made out pretty good...yes/no? the reason I'm not sure if I'll keep it, is that I MAY be starting a new job soon and they say they have specials deals for cell plans. I asked about text messages and he said he could add 50 for $3/month. But I don't use it enough to make it worth it.

[veggie]

My friend got the exact deal for $24.02 all in.

$20 basic plan
$9 CID + VM
-$10 credit
-$5 credit
$6.95 SAF
$0.50 911
______
$21.45 (before tax)
12% tax
______
$24.02 all in

[tjthemanto]

The following is my plan and I have 2.5 years left on my agreement and I want to know what I can ask for.

$35 Plan:
-250 Anytime Minutes
-Unlimited Incoming
-Unlimited Evenings and Weekends @ 7pm
-1,000 LD Minutes
-1,000 Text Messages
-Call Display
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2.5 Years Left in Agreement
Total = $32.45 + Taxes

I do not need the 1,000 LD Minutes, and like 250 text messages a month would be fine for me.

Now I would be interested in getting unlimited fido to rogers, or some data plan, or VM.

What do you think I can negotiate for without increasing my bill?

You can ask for free Voice Mail & evenings starting at 5.00 PM instead of 7.00 PM:cheesygri if you don't need the 1,000 LD mins & only need 250 text messages.

[SpectreFire]

What do you have to say to get a retention plan? Like, how do you start off the conversation with the CSR?

I'm on a family plan with my parents, we have two phones. But they hardly use their phone at all, so I would like to split up plan, and have two individual plans for each of us. A small plan for them, and a bigger plan for me. I also have 19 months left on our 3 year contract.

Anyone have any ideas how I can go about negotiating a good retention plan for this?

[emoci]

What do you have to say to get a retention plan? Like, how do you start off the conversation with the CSR?

I'm on a family plan with my parents, we have two phones. But they hardly use their phone at all, so I would like to split up plan, and have two individual plans for each of us. A small plan for them, and a bigger plan for me. I also have 19 months left on our 3 year contract.

Anyone have any ideas how I can go about negotiating a good retention plan for this?

Which of the Family plans do you have?

I'd say, you're better off keeping the family plan in place and adding more options, or getting credits on it... this way you still keep a large pool of minutes...

Start thinking about what you want...eg.:

-Minutes
-VM
-CallerID
-Text Msgs

Eg. I've been with FIDO for x amount of time, I was wondering what you can do for me. I was interested in the $15 Value package and some form of credit towards it....and so on

[SpectreFire]

Which of the Family plans do you have?

I'd say, you're better off keeping the family plan in place and adding more options, or getting credits on it... this way you still keep a large pool of minutes...

Start thinking about what you want...eg.:

-Minutes
-VM
-CallerID
-Text Msgs

Eg. I've been with FIDO for x amount of time, I was wondering what you can do for me. I was interested in the $15 Value package and some form of credit towards it....and so on

Well, we have the $35 plan, which includes 100 anytime minutes and unlimited W/E. With both system access fees tacked on and taxes, it comes to $56 a month. I was thinking of trying to negotiating the family plan to a retention plan for myself, and putting my parents on pre-paid. That would eliminate the extra $7.50 system fee+911 wouldn't it? Plus, a $10 a month prepaid refill would be more than enough for their needs.

Is it possible for them to do that? Or would it just be better to follow what you suggested?

[emoci]

Well, we have the $35 plan, which includes 100 anytime minutes and unlimited W/E. With both system access fees tacked on and taxes, it comes to $56 a month. I was thinking of trying to negotiating the family plan to a retention plan for myself, and putting my parents on pre-paid. That would eliminate the extra $7.50 system fee+911 wouldn't it? Plus, a $10 a month prepaid refill would be more than enough for their needs.

Is it possible for them to do that? Or would it just be better to follow what you suggested?

They're not gonna let you cancel one of the lines (each of them has its own 3year contract)

I'd try negotiating a better deal on the current acct. start with asking for some sort of credit given your time with them, ask if they are willing to credit the SAF even if in one of the lines

Give it a try, it's not like you can lose anything (be polite, but firm in what you ask for )

[SpectreFire]

They're not gonna let you cancel one of the lines (each of them has its own 3year contract)

I'd try negotiating a better deal on the current acct. start with asking for some sort of credit given your time with them, ask if they are willing to credit the SAF even if in one of the lines

Give it a try, it's not like you can lose anything (be polite, but firm in what you ask for )

Alright, sounds good, thanks for the help.

[ktt31]

I called today morning, my previous plan was the following:

$35 fido unlimited incoming plan, I get:
-100 day time mintues
-unlimited incoming
-unlimited evenings and weekend (evenings start at 7pm)
-free fido to fido, fido to rogers and fido to rogers home phone.
-callers ID
-get $5 credit every month.
So after taxes and SAF it comes up to around $45

My new plan is now:

-200 daytime mins
-1000 evenings and weekends mins
-Unlimited incoming
-Free Callers ID

So my new total is $31.02

I lost my fido to fido/rogers, unlimited evenings and weekends because it didn't allow him to put it on the new plan. He told me to try it out and if I don't like it I can alway change it.

Just wondering if I should call back and ask if I could just keep my original plan and credit me the callers ID and waive the saf?

[ADRiiAN`]

My contract with Bell is finished next month.
Can anyone help me on what I can say to Fido retentions to get me a good deal?

Edit - I'm currently paying $65 bucks a month, which too high for someone that uses this site :P

[mgl888]

How did you do this? Whenever I call, they don't seem to budge.

I've been on 2 retention plans.. and I've called them about 6 times.

The first retention plan was easy to get because I was originally paying the price of a regular plan. I ended up with

$25 all included (per line)
200 min
unlim eve/weekds
unlim incoming
call display
VM

But the 2nd retention plan was much more difficult to negotiate. They said I had too many credits and they will not renew my contract.

It's important to find the right person to talk to, and it helps (at least for me) if you start by saying "I want to cancel my plan" with some degree of certainty. They should ask you for confirmation. Don't confirm duh! Instead, start tell them why you're thinking of canceling and what changes you want in your plan.. then they should start offering you plans...

Plan it out!

Apparently, to get to the retentions rep, you have to tell the CSR that you want to cancel first, then they transfer you to retentions. So imagine that's what happened when you talk... we're definitely cheating by calling retentions directly =P

[goldeneyed]

Hey guys I wanted to know how FIDO's credit system works. If I have a plan @ 35$ + 16$ Value Pack + SAF + 911, what is the maximum amount of credit I can get on a plan like this?

[jumbojones]

Got offered this today:

$35 couples plan (150 min)
+$6.95 (SAF) x 2
-$10 (Credit for each phone) x 2
= $28.90
+2 free Nokia 6301 (minus $87 in fido dollars)
2 year contract

She wouldn't budge on adding any features like CD or VM. I think they can do better, I really want CD and Text added. Any thoughts?

[professionaldude]

Got offered this today:

$35 couples plan (150 min)
+$6.95 (SAF) x 2
-$10 (Credit for each phone) x 2
= $28.90
+2 free Nokia 6301 (minus $87 in fido dollars)
2 year contract

She wouldn't budge on adding any features like CD or VM. I think they can do better, I really want CD and Text added. Any thoughts?

I am looking for the same plan but need about 300 mins. I plan on calling them in near future as my old plan is ending in oct 08.

[c23liu]

The following is my plan and I have 2.5 years left on my agreement and I want to know what I can ask for.

$35 Plan:
-250 Anytime Minutes
-Unlimited Incoming
-Unlimited Evenings and Weekends @ 7pm
-1,000 LD Minutes
-1,000 Text Messages
-Call Display
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2.5 Years Left in Agreement
Total = $32.45 + Taxes

I do not need the 1,000 LD Minutes, and like 250 text messages a month would be fine for me.

Now I would be interested in getting unlimited fido to rogers, or some data plan, or VM.

What do you think I can negotiate for without increasing my bill?

wow...and i thought i was getting a good deal...i just called today and renewed, they gave me:

- 250 day time minutes
- unlimited weeknights and weekends starting at 7pm
- unlimited incoming calls
- 100 text messages
- 100 Canadian long D minutes
- Call display
all for 32.45 (tax not included but SAF and 911 included)
are you sure yours isn't 100 txt and 100 long D and not 1000???
And i got a new phone and i was able to use my fido dollars! my fido dollars was like 20 bucks short of covering the 3 year contract price but they gave it to me for free anyway! =)

[rowong]

wow...and i thought i was getting a good deal...i just called today and renewed, they gave me:

- 250 day time minutes
- unlimited weeknights and weekends starting at 7pm
- unlimited incoming calls
- 100 text messages
- 100 Canadian long D minutes
- Call display
all for 32.45 (tax not included but SAF and 911 included)
are you sure yours isn't 100 txt and 100 long D and not 1000???
And i got a new phone and i was able to use my fido dollars! my fido dollars was like 20 bucks short of covering the 3 year contract price but they gave it to me for free anyway! =)

same here i was offered a similar plan however, i am planning on getting an iphone and the guy said there is no way he can give it to me with this offer, i was like wt*, and he goes on telling me to get it on ebay but i rmb there were ppl that could get the iphone along with a retention plan w/o data (oh, and he offered me 100 $ credit for a new phone), any help in getting an iphone along with a retention plan ? thanks, btw dont ever call the chinese fido line, they cannot help at all, they basically offered me the plans that are currently printed on their brochure for new customers :evil:

[sc00ter77]

Hello,
I was reading this post, and I wanted to say thank you. I never considered it was possible to get a deal if I continued on with Fido.
I was on a $25 unlimited incoming plan, and after fees and V/M and Caller ID my bill was arounf $47.00 per month.
I just spoke to customer relations and they offered me a free phone, plus
200 mins per month,
unlimited incoming
V/M
Called ID
for $24.45 including all fees. After taxes it'll be nearly $30.00 but that's a saving of $17. So not bad at all, and double minutes. I don't need texts or LD.
Anyway thought I would share. Thanks....

[emoci]

Hello,
I was reading this post, and I wanted to say thank you. I never considered it was possible to get a deal if I continued on with Fido.
I was on a $25 unlimited incoming plan, and after fees and V/M and Caller ID my bill was arounf $47.00 per month.
I just spoke to customer relations and they offered me a free phone, plus
200 mins per month,
unlimited incoming
V/M
Called ID
for $24.45 including all fees. After taxes it'll be nearly $30.00 but that's a saving of $17. So not bad at all, and double minutes. I don't need texts or LD.
Anyway thought I would share. Thanks....


How much credit did CR apply towards VM and Caller ID?

... you may be able to drop VM/CID and pickup the $11 Value Pack (which includes VM/CID) while holding on to the credits, and get 125 SMS with that as well.

It helps if you kept the Reps name and extension, as you can call and talk to the same person.

[sc00ter77]

How much credit did CR apply towards VM and Caller ID?

... you may be able to drop VM/CID and pickup the $11 Value Pack (which includes VM/CID) while holding on to the credits, and get 125 SMS with that as well.

It helps if you kept the Reps name and extension, as you can call and talk to the same person.

I'm not sure about credit amounts, but I'm pretty happy with the deal, and I don't really text that much anyway. I also forgot to add that the deal also includes 1000 eve and w/end minutes.:lol:

[mdua]

wow...and i thought i was getting a good deal...i just called today and renewed, they gave me:

- 250 day time minutes
- unlimited weeknights and weekends starting at 7pm
- unlimited incoming calls
- 100 text messages
- 100 Canadian long D minutes
- Call display
all for 32.45 (tax not included but SAF and 911 included)
are you sure yours isn't 100 txt and 100 long D and not 1000???
And i got a new phone and i was able to use my fido dollars! my fido dollars was like 20 bucks short of covering the 3 year contract price but they gave it to me for free anyway! =)

on my bill it says 1,000 LD minutes and 1,000 text messages and i've used over a 100 texts and never got charged so it is 1,000.

I don't like my plan that much, I don't like the late evenings so I am going to try to cancel my LD Minutes and maybe just ask for only 100 texts as well to get unlimited Fido to Rogers or maybe evenings starting at 5 and ill of course try to push for something else too maybe VM.

[ADRiiAN`]

My contract with Bell is finished next month.
Can anyone help me on what I can say to Fido retentions to get me a good deal?

I'm currently paying $65 bucks a month and I feel cheated.

Any help please!

[ipxxx]

My contract with Bell is finished next month.
Can anyone help me on what I can say to Fido retentions to get me a good deal?

I'm currently paying $65 bucks a month and I feel cheated.

Any help please!

I haven't had a chance to read through all the pages of this thread...but retentions = current customers threatening to cancel, I thought...so not being a current customer means you have no pull when it comes to getting a retention deal with Fido.

I believe someone here mentioned the same thing - can't find the exact post

[swirl960]

I renewed last week with the following

$25 3 yr contract
200 min
unlimited incoming calls
e/w at 7pm (not sure if its unltd or 1000min)
-CID (free)
-unltd txt msg (free)
+$7 visual voicemail
+$30 gb plan

=25+7+30+7.45+tax=78.48, plus i have a $10 credit till march 2009, that apparently stays who knows, if it does yey!

iphone 16gb white $349 -$51 fido dollars, shipped on aug 22

i originally wanted to get the $15 value pack for free or at a discount but they could not do it.

[livida]

I'm already on a contract with FIDO... but they notified me that they were increasing the price on my CD/VM value pack (from $9 to $10) and I called them because I thought I could get out of my agreement.

The first CSR was a fail, but I called again and threatened to cancel my agreement due to this arbitrary increase in price! I was transferred to Customer Relations and this is what I got:

Before:
$25 unlimited incoming
100 weekday
1000 e/w
$9 VM/CD
-$10 credit
+SAF, 911, taxes
(2 yr contract)

Now:
$25 unlimited incoming
100 weekday
1000 e/w
$11 VM/CD/SMS (new value pack)
-$15 credit
+SAF, 911, taxes
(no renewal of contract, valid for the rest of the duration of my contract)

Is this any good or not?

[DaVyzah]

I'm already on a contract with FIDO... but they notified me that they were increasing the price on my CD/VM value pack (from $9 to $10) and I called them because I thought I could get out of my agreement.

The first CSR was a fail, but I called again and threatened to cancel my agreement due to this arbitrary increase in price! I was transferred to Customer Relations and this is what I got:

Before:
$25 unlimited incoming
100 weekday
1000 e/w
$9 VM/CD
-$10 credit
+SAF, 911, taxes
(2 yr contract)

Now:
$25 unlimited incoming
100 weekday
1000 e/w
$11 VM/CD/SMS (new value pack)
-$15 credit
+SAF, 911, taxes
(no renewal of contract, valid for the rest of the duration of my contract)

Is this any good or not?

so u gota pay an extra 11 for vm and cd and sms

forget that ****, look at the other retention plans other ppl have gotten, they've gotten that for free

you basically have what i have right now except i have free evenings and weekends and 50 more minutes for daytime because i got it when that student deal was going on

[sc00ter77]

So I just signed a new 2 year retention plan.

200 anytime mins
1000 eve/weekend mins
Unlimited incoming
Voicemail
Caller ID
and a $150 credit because I didn't like any of their phones

Total = $24.45 (+tax)

What do you think?

[jumbojones]

So I just signed a new 2 year retention plan.

200 anytime mins
1000 eve/weekend mins
Unlimited incoming
Voicemail
Caller ID
and a $150 credit because I didn't like any of their phones

Total = $24.45 (+tax)

What do you think?
I don't really like any of their phones either, except the iPhone, but that is really unnecessary for my needs. That credit thing you got sounds good to me, but seeing you're on a contract, buying a phone you may like within the next 2 years is going to cost a lot more than $150.

[fishwallop]

Re-upped for 2 years.

$25.00 200/1000/ul incoming, call display
+$ 7.00 VM
- $10.00 credit
+$7.45 SAF, 911

=$29.45 per month

+ $100 credit towards a phone

(Scooters's plan is better by $170 over the life of the contract, but they wouldn't budge for me).

[dubi]

I didnt sign anything, they offered me

250 mins
1000 eve/weekends
caller id
unl. incoming
1000 l.d canadian
2500 texts
Waived SAF

25 + tax

[henrycao8]

i currently have 2 years left with fido, do u think i can call them up?

[ipxxx]

i currently have 2 years left with fido, do u think i can call them up?

I'm going to say - don't do it.

I'm not sure what kind of system they use over there but I'm sure they keep notes of why you called. If you call in asking for a retention deal knowing that you're already locked into a contract they will laugh at you and say that you'll have to pay a cancellation fee before getting out of your current contract. Then, the notes will be updated to say you tried this and your chances of getting a retention deal when your contract is actually up MIGHT be slimmer... just my 2 cents =)

[emoci]

i currently have 2 years left with fido, do u think i can call them up?

You probably can't call and threaten to cancel, but you can definitely call and ask to see if they can do anything for you considering your time with them so far...

I have 3 contracts expiring in 2010, since March 2007, I've called 5-6 different times, I haven't yet had an issue or a case where I didn't get close to what I wanted

My Plan:

Couples/Family Plan, 3 lines:

Shared among the 3 lines:
600 minutes
Unlimited Evenings/Weekends
Unlimited Incoming
Unlimited Calls between the 3 lines

Line 1
VM/CID/125 SMS

Line 2
VM/CID

Line 3
VM/CID

Total (after SAF/Credits/Taxes): $93.75

[ToniCipriani]

Re-upped for 2 years.

$25.00 200/1000/ul incoming, call display
+$ 7.00 VM
- $10.00 credit
+$7.45 SAF, 911

=$29.45 per month

+ $100 credit towards a phone

(Scooters's plan is better by $170 over the life of the contract, but they wouldn't budge for me).

When did this happen? I checked my last bill and it's still 6.95...

[pink_panda]

When did this happen? I checked my last bill and it's still 6.95...

i think the previous poster meant:

SAF + 911

so $6.95 + $0.50 = $7.45

[krs]

has anyone questioned latelt why some of the cell phone providers still charge SAF?
There is really no such thing as a "System Access Fee", this was just an invention of the cell phone companies to collect some more money and make people think it's some government mandated fee.

This whole cell phone business reminds me of the Wild West - anything goes!
For instance, I don't understand how some companies can now suddenly change existing contracts to charge for incoming text messaging.Are these contracts so one-sided that the customer is locked in but the provider isn't?

[del sol]

Anyone on a good plan that they no longer need? I'm looking for one that I can take over, the retention plans they offered me were quite pitiful.

I'm looking for lots of incoming/weekend minutes, caller id, voice mail and some text. Please PM me!

[hondas3000]

has anyone questioned latelt why some of the cell phone providers still charge SAF?
There is really no such thing as a "System Access Fee", this was just an invention of the cell phone companies to collect some more money and make people think it's some government mandated fee.

This whole cell phone business reminds me of the Wild West - anything goes!
For instance, I don't understand how some companies can now suddenly change existing contracts to charge for incoming text messaging.Are these contracts so one-sided that the customer is locked in but the provider isn't?

I did ask them about this when I thread to cancel and you know what they told me, it is a yes that they can do anything with your plan if you are not on contract, bs. same as city fido plan, when it was introduce for cheap with everthing in it, and if you don't lock in they can just boost up the price and charge for everything. Canadian government just sit back and collect the tax, what a blood sucker.

[krs]

If you're not on a contract, of course they can change the rates - but I was under the impression that the incoming text messaging charge also applied to people with an existing contract.

[jumbojones]

has anyone questioned latelt why some of the cell phone providers still charge SAF?
There is really no such thing as a "System Access Fee", this was just an invention of the cell phone companies to collect some more money and make people think it's some government mandated fee.

This whole cell phone business reminds me of the Wild West - anything goes!
For instance, I don't understand how some companies can now suddenly change existing contracts to charge for incoming text messaging.Are these contracts so one-sided that the customer is locked in but the provider isn't?I told the retention operator that I didn't want to pay the SAF because "we all know that it is scam to fleece users out of their money." She wouldn't budge, she said she could offer a $10 credit against it, why not just eliminate it? I'm waiting until my current contract expires (Oct 25) then I can at least threaten to cancel and maybe have more leverage. I hope they get some new phones by then because they all suck balls, except of course the iPhone.

[Haris]

Just talked to retentions about my sisters fido plan..on no contract she gave me:

100 minutes
unlimited evenings/weekends
Unlimited incoming
Unlimited network calling(Fido to Fido, Fido to Rogers, Fido to Rogers home)
1000 text messages, caller ID, voicemail, who called, all that crap
100 LD minutes
for $35 on a no contract

she's pretty happy because everyone she talks to either calls her, or is on Fido or Rogers,

[aznangel]

hi...i just renewed with fido a month ago since i did an iphone upgrade....

but since i'm gonna be in loo for the next while...

any advice on arguing my 100LD to 1000LD minutes??

i currently have ...

200/ U/L / CID, Voicemail/ U/L texts / 100 LD = $42~ w/ other fees included..

Could i just call up and complain about the LD minutes...seeing as cancelling isn't really an option at the moment...

[greentea_dream]

Hey guys

Im currently in a contrast with fido, and having 10 credit everymonth as retention.

I wanted to switch to a coupled plan, looking at the 35 dollars one.

but it still seems kinda expensive. what kind deal could I possibly get?

[del sol]

So I just signed a new 2 year retention plan.

200 anytime mins
1000 eve/weekend mins
Unlimited incoming
Voicemail
Caller ID
and a $150 credit because I didn't like any of their phones

Total = $24.45 (+tax)

What do you think?

That's pretty good. I got offered something similar:
+ unlimited text
- voicemail
$20 + SAF + 911 + tax

I didn't take it, I didn't like the 2 year lock-in.

[shannon101]

Can someone tell me if this is a good deal or not?
I called into fido and this is the retention plan that i got (keep in mind that i use my phone quite a bit...)

450 daytime minutes
evenings and weekends @ 5pm
fido 2 fido + fido 2 rogers (local and long-distance)
1000 long-distance minutes
voicemail, caller id, 125 text messages
SAF + 911 fee
= $65.45 (not including taxes)

They also mailed me a free razr phone (nothing special, but its still free...)
So was this a good deal, or not?

[mdua]

Called in today and the best I could negotiate was the following (after 3 calls):

Phone 1 ($20):
-100 Minutes
-Unlimited Evenings and Weekends @ 7pm
-Call Display
-$7 Monthly Credit
-$5 Monthly Credit
-1 Year Left in Agreement
Total = $22.45 + Taxes = $25.37

Phone 2 ($35):
-250 Minutes
-100 LD Minutes
-Unlimited Evenings and Weekends @ 7pm
-Unlimited Incoming
-Unlimited Network Calling (Fido-to-Fido, Fido-to-Rogers)
-Call Display
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2.5 Years Left in Agreement
Total = $32.45 + Taxes = $36.67

Grand Total = $62.04

Also got the minute tracker enabled on both lines and its all billing by the second which I did not know until they told me. I tried to reduce the bill to the second line but they told me that the system does not allow more than $20 worth of credits but I am pretty sure I read a post in here where people got more than $20. I was told this more than once so I think it may be true.

Is this worth it? or could I have done better?

[grogbert]

Hey
I just got this 2 yr contract "retention" deal, could you let me know what you think? It's the best I could get after multiple calls...

200 daytime
1000 evening and weekend
Unlimited incoming
Free Call/Name Display
Voice Messaging
6 months unlimited local calling
$33.28/month total incl. SAF, 911, taxes

[comet]

i asked to cancel my account (with the unintention of canceling offcourse), and she started asking me for final confirmation to cancel.. i told her i would call back. I tried getting in touch with retentions directly from here (1-888-259-3436) but I do not see the option to cancel my account. I think they have changed it...

[flabby]

i asked to cancel my account (with the unintention of canceling offcourse), and she started asking me for final confirmation to cancel.. i told her i would call back. I tried getting in touch with retentions directly from here (1-888-259-3436) but I do not see the option to cancel my account. I think they have changed it...

That number should get directly to retentions. I called that number a week ago and i got hold of them, but i was put on hold for almost 30 mins. Well worth it lol.

[perfchris]

If I take over someone's contract, am I considered a new customer ?

Can I call retentions and ask for a better deal ?

If I take over a Fido contract, do I have to pay transfer fees. Can I change the number ?

The contract I am thinking of taking over has:

Unlimited incoming
200 minutes anytime
1000 evening weekend
voicemail
caller ID
100 texts
5 dollar credit

38.70 + taxes = 43.69

Also includes a Samsung SGH-E747 phone.

What do others think ?

[can't get 'nough dealz]

Hey everyone,

Ive got a question,

Do you think its possible to get the
200 min
1000 eve/weekends
unlimited incoming

Get the 15 dollar valuepack and get unlimited emails for the smarthphone all for 25 dollars?

The valupack includes vm, cd, 2500 text, 100 pic/vids, whocalled and mobilebackup

[perfchris]

I called Fido, they will transfer my old phone number (Telus) at no charge. There are no charges to transfer account.

Now, does anyone know if I can get a better deal than the one below ? The contract is for 2 years and I will be 3 months into it.

Thanks in advance !



If I take over someone's contract, am I considered a new customer ?

Can I call retentions and ask for a better deal ?

If I take over a Fido contract, do I have to pay transfer fees. Can I change the number ?

The contract I am thinking of taking over has:

Unlimited incoming
200 minutes anytime
1000 evening weekend
voicemail
caller ID
100 texts
5 dollar credit

38.70 + taxes = 43.69

Also includes a Samsung SGH-E747 phone.

What do others think ?

[hellblazer]

does the direct retention number not work anymore? it went to the customer service number instead...

[secret-_-angel]

Problem I'm experiencing, please help...

i signed up for 3 years contract through retention department. They didn't send the phone right the way as there was miscommunication on their end. When i received the cell and tested it for 1 week, i wanted to exchange for a different one but they won't let me as the 15 days starts from the day I signed up not the day i received my package.

2nd time I called, I asked them to send me the same phone instead as my intial phone's battery need charging daily, speaker low and static noises

Yesterday I received a large invoice and called them again. I mentioned about the defective phone I'm using and asked why the replacement hasn't arrived.

They said they have shipped it my old home and someone signed it using my last name. They have reported this case to fraud? department and will get back to me 5-10 business days.

Any one had similar problem before? How did it go?

Please help....

[jumbojones]

I had them send me an extra phone before and they told me to keep it. So I sold it on craigslist and was never charged for it! Now if they could only do that with an iPhone!

[Aprioribox]

Was with them for 4 years and my contract is up in a week - got the following deal:

200 daytime minutes
1000 evenings/weekends
unlimited incoming calls
call number display
+ 12 months of $5 dollar credit to cover text message package (I figure I can call them again in a year and get a similar deal again)

$25 + access fee

Pretty good deal, I was paying more than that for a shittier deal.

[wackchin]

Hey everyone,

Ive got a question,

Do you think its possible to get the
200 min
1000 eve/weekends
unlimited incoming

Get the 15 dollar valuepack and get unlimited emails for the smarthphone all for 25 dollars?

The valupack includes vm, cd, 2500 text, 100 pic/vids, whocalled and mobilebackup


that's the plan I have right now. I got a $15 credit on my plan and added the valuepack as an afterthought. They also threw in the Samsung Jack to sweeten the deal.
so it comes out to 36 after taxes and SAF. otherwise it would have been $19 without the WM value pack

[unknownace]

I called up Fido today and got a retention package.


My original plan was
Fido2Fido Package $25
Ulimited calls and texts to fido clients.
100 daytime mins.
1000evening and weekend minutes starting at 7:00pm.
then Caller ID + Voicemail $9

Total is $25 + 9 + 6.95 (system access fee) + 0.50 (911 fee) = 41.45 + gst pst = 46.83

I got starting Aug 27
200 Daytime Mins
1000 Evening and weekend mins starting 7:00pm
Unlimited Incoming calls
unlimited calls to fido and rogers phones
caller ID + voicemail
125 textmsgs
#auto option
for $58.45 - 15 credit (for 24 months)+ taxes = 48.66

This plan will cover all the additional costs that I had from overusage and for text msgs sent out to other phone carriers.

PLUS I get 6 months free calling. and I get $125 credit PLUS my $100 fidodollars credit to use towards the purchase of a new phone based on 2 yr contract rates.

[unknownace]

OH. Changed their retentions Line.

New number is 1866-273-3436

[can't get 'nough dealz]

that's the plan I have right now. I got a $15 credit on my plan and added the valuepack as an afterthought. They also threw in the Samsung Jack to sweeten the deal.
so it comes out to 36 after taxes and SAF. otherwise it would have been $19 without the WM value pack

was this on a two or three year deal?

[torontolove]

see what i got here:

2-year agreement
unlimited incoming call
200 min anytime
1000 weekends/evenings
SAF and voice mail/caller ID included for 2 years

25$ + tax

basically you name any plan rogers WILL (AKA. theratically, imaginarily) gives you, fido will match it

should have told them much better plans, like first 6 month unlimited local calls, :-(((

for 1866-273-3436, it transfers faster than other numbers

[qwertyuiop]

I called today to try and add my girlfriend to my account, but was told that due to a credit evaluation by FIDO on July 30, that I am not allowed to add another line to my account. I don't know what they're smoking, because I've been a customer with FIDO for 8 years, never missed a single payment, and the only debt I have is my mortgage. She insisted that there is absolutely no way for me to add another line to my account. Has anyone been in this situation before? Is there really no way? I even said "So you'd rather lose a customer than add a second line to my account?", and she still said there's no way to do it. I've never wanted to leave FIDO before, but now I am seriously thinking about it.

[goldeneyed]

Does that mean that the old 1-888-259-3436 number isn't retentions anymore?


see what i got here:

2-year agreement
unlimited incoming call
200 min anytime
1000 weekends/evenings
SAF and voice mail/caller ID included for 2 years

25$ + tax

basically you name any plan rogers WILL (AKA. theratically, imaginarily) gives you, fido will match it

should have told them much better plans, like first 6 month unlimited local calls, :-(((

for 1866-273-3436, it transfers faster than other numbers

[goldeneyed]

Does that mean that the old 1-888-259-3436 number isn't ren


see what i got here:

2-year agreement
unlimited incoming call
200 min anytime
1000 weekends/evenings
SAF and voice mail/caller ID included for 2 years

25$ + tax

basically you name any plan rogers WILL (AKA. theratically, imaginarily) gives you, fido will match it

should have told them much better plans, like first 6 month unlimited local calls, :-(((

for 1866-273-3436, it transfers faster than other numbers

[ramaslamma]

The full fido for 40-60 is a lot better than these plans.

[ipxxx]

I called today to try and add my girlfriend to my account, but was told that due to a credit evaluation by FIDO on July 30, that I am not allowed to add another line to my account. I don't know what they're smoking, because I've been a customer with FIDO for 8 years, never missed a single payment, and the only debt I have is my mortgage. She insisted that there is absolutely no way for me to add another line to my account. Has anyone been in this situation before? Is there really no way? I even said "So you'd rather lose a customer than add a second line to my account?", and she still said there's no way to do it. I've never wanted to leave FIDO before, but now I am seriously thinking about it.

Like trying to get a retention plan, try calling in and talking to a different rep

[kari_kamiya]

I called the 1866 273 3436 number, the wait was surprisingly short for a Saturday (less than 10 minutes).

Here's the plan I got for a 2 year agreement:
- 200 weekday minutes
- 1000 weekend/evening minutes
- Unlimited Incoming calls
- Fido to Fido (I need the unlimited texting between fido customers, the Fido + Rogers deal doesn't have text messages)
Value Pack:
- Enhanced voice mail
- Caller ID
- 125 Text messages (to other service providers)
- Who called + mobile backup (don't need it but it's in the package)

+ 6 months unlimited local calling

There's a $10 and $5 credit that they'll be applying for each month.

Before tax it's $38.45; After tax it comes to $43.06/month

Also got a Nokia 6301 after using $70 of my Fido Dollars + $20, the rest (around $50) they covered with good will credit.

That's a lot better than the plan I had before, which was Fido to Fido with the $9 value pack + system access fees+ taxes which came out to about $48/ month.

[shelb]

Called Fido Retention on Aug 14
6 more months before my contract ends (3yr contract)

Old plan:
Student Plan $25
150 Anytime
Unlim E/W
Unlim Incoming
+ F2F Canada option $10
+ CID $7
- $10 Credit

= $32 + SAF + TAX

NEW PLAN
'New' Retention Plan $25
200 Anytime
1000 E/W
Unlim Incoming
*FREE CID*
+ F2R option $10
*FREE unlim SMS for 6 months*
- $10 Credit

= $25 + SAF + TAX

Got these freebs for just calling :cheesygri
The retention guy was very nice!

He told me to call next month for my 'Early' renewal of my agreement
wanan get my SAF and unlim SMS till the new contract ends.

[Shiznacka]

I can't get a different deal. They keep telling me I have the best plan...load of BS.

Plan:

250 Daytime
Unlimited Eve/Weekends
Unlimited Incoming
Value Pack 16 (w/e it is with enhanced VM; Caller ID, 2500 texts)
100 LD

Price: $42 taxes in...includes a $15 credit every month for the rest of my contract (~2 years)

I wish fido had the my5 or something like it :(

[tallshorty111]

Has anyone been successful in getting a $15 credit towards the 6GB data plan (especially if you have the iPhone 3G) on top of credits already received for the voiceplan?

I've been reading a number of people managed to get a $15 credit towards the 6GB data plan on the Rogers retention thread.

[AzNCrAzYcOoLeR]

Old:

$30 F2F Canada Wide - Text + Calls
150 Daytime
Evenings and Weekends
$18 valuepack (caller ID, VM, name display, 2500 text)
+ SAF + 911

= 62.93

New Plan

$25
200 Daytime
+ 50 + 50 = 300 Daytime
Unlimited Incoming,
Unlimited Local Network Calling
Unlimited Nights and Weekends
Fido to Fido Canada (Calls + text) $10 credit
$18 Value Pack - $10 Credit
(Caller ID, VM, 12Mb, 2500 text, etc)

+Saf

$46.xx

[thomasnsx]

..she's only been with Fido for 4 months with no contract. She tried to call retention last week and they were really mean and didn't offered much. They said she can try calling 100 times and they will offer the same plan since they have record of this offer in the system. What should we do? Wait another 2months and call again?



Thanks.

[jumbojones]

..she's only been with Fido for 4 months with no contract. She tried to call retention last week and they were really mean and didn't offered much. They said she can try calling 100 times and they will offer the same plan since they have record of this offer in the system. What should we do? Wait another 2months and call again?No, threaten to cancel, do some research and go back to them with better plans. But with only 4 months under her belt it's a little hard for them to offer much.

[super_paws]

Just got off the phone with Fido.. currently 6 months into my 2 year contract:

200 weekday minutes
Unlimited weeknights/weekends
Unlimited local Fido-Fido/Rogers
WM Value Pack - $15
- CD/VIM/WC/2500 SMS/1000 MMS
-$20 credit
-----------------------------------
$25

+ 6GB Data - $30

[lazy_prodigy]

Got this couples plan (2 lines):

unlimited local calling until march for both
150 shared daytime
unlimited e/w (starting 7 PM)
free sms b/t subscribers
free call display for both for 3 yrs

$34 total all-in

[maggieandyaothecats]

Got this couples plan (2 lines):

unlimited local calling until march for both
150 shared daytime
unlimited e/w (starting 7 PM)
free sms b/t subscribers
free cid for both for 3 yrs

$31 total all-in


what is CID?

does this include taxes, SAF?

[xcell]

cid = caller id i assume

thats a good plan - how did you manage that?

[lazy_prodigy]

what is CID?

does this include taxes, SAF?

Yes, caller ID. Maybe I should have wrote call display instead? What would the acronym for that be? :P

Sorry, the price should have been $34, not $31. Careless typing on the numpad. :D But yea, it does include saf and 911 and taxes.

thats a good plan - how did you manage that?

I had already renewed the agreement for three more years in July. I phoned the retentions line and told them I want to cancel. The CSR offered unlimited texting to anywhere in Canada (she claimed that was a $10 value), but I turned it down and asked what else she can offer. She said she can give me call display free for 3 years and extend the unlimited local calling from September to March. I said okay.

[pgo]

Has anyone been successful in getting a $15 credit towards the 6GB data plan (especially if you have the iPhone 3G) on top of credits already received for the voiceplan?

I've been reading a number of people managed to get a $15 credit towards the 6GB data plan on the Rogers retention thread.

where? i haven't seen it. telus has the new promo offer for the unlimited web on htc at 15$ reg price was $30

[digitalsky]

Got this couples plan (2 lines):

unlimited local calling until march for both
150 shared daytime
unlimited e/w (starting 7 PM)
free sms b/t subscribers
free call display for both for 3 yrs

$34 total all-in

How many years contracts is that? Does it include unlim. # between the 2 lines?



Mine is about to expire too and I was offered:
Old plan:
Fido Couple's plan $35 as stated in web + $18 in options + SAF/911 = ~60/month minimum for 2 lines.

New plan:
2 yr contract
$15 each line
250 anytime, no unlim e/w, no unlim between lines, free call display OR voicemail, inc. SAF, 911.

So $30+tax for the two lines.

However I just want maybe 150mins shared anytime + unlim between lines. instead of the 250 anytime.

[mangoman]

I'm guessing you actually meant unlimited e/w and unlimited calls between callers right instead of "no unlimited"? Perhaps you could ask them to reduce the 250min to 150 and add in e/w starting at 5PM instead of the std. 7PM? worth $7/mo while 100 extra min. is worth $10/mo according to fido.ca.

How many years contracts is that? Does it include unlim. # between the 2 lines?



Mine is about to expire too and I was offered:
Old plan:
Fido Couple's plan $35 as stated in web + $18 in options + SAF/911 = ~60/month minimum for 2 lines.

New plan:
2 yr contract
$15 each line
250 anytime, no unlim e/w, no unlim between lines, free call display OR voicemail, inc. SAF, 911.

So $30+tax for the two lines.

However I just want maybe 150mins shared anytime + unlim between lines. instead of the 250 anytime.

[MacYogi]

I am currently on a 150min plan which nets out to around $53 a month taxes and fees in.

This is what I was offered just today:
for 2 year contract
100min daytime
unlimited E/W
VM/CID/SAF
new phone for under $20 using my fido dollars
...for 24.45+tx.

The CSR was very polite (and persistent) and really wanted to close, explaining several times over this is a one-time offer, that it costs the company to make this offer, and went thru the show of going to the manager to have this offer till Saturday. Whatev.

I'm not too concerned they will do anything but what happens if I do call back after? They have a record of the call and the offer...Of course I can always cross the street. I just want what others have been fairly offered.

***A second offer was for :
200min daytime
unlimited E/W
1000min local Fido to Fido
VM/CID/SAF
new phone for under $20 using my fido dollars
...for 29.45+tx.

(These to me do not seem to beat the 200min, unlimed incoming, 1000 E/W plans people are being offered here for 24.45)

Anyone with opinion/advice? I know the $53 is too much.

[benbflynn]

so I have received about $2000 worth of bills for the lat 2 months my regular bill is about $100 (high usage on a couples plan). So Junes bills was about $800 and they reversed $700 of that just after talking to retentions department and about 45 minutes talking to the "regular customer service" who do nothing. Then my next bill came in and it was about $1000 (roaming data charges in england) I had my email set to check itself. So i called back and they ended up charging me $75 for the data ( I accepted it was my own fault ) so they gave me the price of a data plan to cover the charges. So the extra $1800 over the last 2 months cost me $75 plus my regular bill. Thank god for retentions people

[lazy_prodigy]

How many years contracts is that? Does it include unlim. # between the 2 lines?


3 years. It does include unlimited calling between the lines. Don't all couples plans have unlimited calling within the lines?

so I have received about $2000 worth of bills for the lat 2 months my regular bill is about $100 (high usage on a couples plan). So Junes bills was about $800 and they reversed $700 of that just after talking to retentions department and about 45 minutes talking to the "regular customer service" who do nothing. Then my next bill came in and it was about $1000 (roaming data charges in england) I had my email set to check itself. So i called back and they ended up charging me $75 for the data ( I accepted it was my own fault ) so they gave me the price of a data plan to cover the charges. So the extra $1800 over the last 2 months cost me $75 plus my regular bill. Thank god for retentions people

That's amazing.

[jumbojones]

3 years. It does include unlimited calling between the lines. Don't all couples plans have unlimited calling within the lines?Local only, where as every other service provider it's Canada wide.

[digitalsky]

I'm guessing you actually meant unlimited e/w and unlimited calls between callers right instead of "no unlimited"? Perhaps you could ask them to reduce the 250min to 150 and add in e/w starting at 5PM instead of the std. 7PM? worth $7/mo while 100 extra min. is worth $10/mo according to fido.ca.

I mean *no* unlimited - ie calls between my phone lines would count in the 250 anytime minute. I thought it was an ok deal before I saw what you guys have. I want the unlim between callers of the same account. The thing is, I already said I accepted it but have been waiting for the next billing cycle to switch to the plan (tomorrow). I'd call them to change the plan tomorrow, and my previous contract ends Spet8th. I guess I will try to get Cust. Relations to give me that plan instead. What do you think my chances are? I'm just afraid they would withdraw this offer and just let me close the account. (I've been using Fido since about '03, bills for the past year and half was 80-100 per month.

[jumbojones]

So I agreed to a new 2 year term for a couples plan:

$35 couples plan 150 minutes
-$10 credit
-$10 Credit
$15 Value Pack (1 phone)
+ $5 LD
+ $5 LD
+1 Nokia 6301
+ $100 credit (no phone on a new contract)
+ 6 months unlimited calling
+ $6.95 SAF
+ $6.95 SAF
+ $0.50 911
+ $0.50 911
= $54.90+taxes = $62.04 per month

I still think they could have done better.

[mdua]

So I agreed to a new 2 year term for a couples plan:

$35 couples plan 150 minutes
-$10 credit
-$10 Credit
$15 Value Pack (1 phone)
+ $5 LD
+ $5 LD
+1 Nokia 6301
+ $100 credit (no phone on a new contract)
+ 6 months unlimited calling
+ $6.95 SAF
+ $6.95 SAF
+ $0.50 911
+ $0.50 911
= $54.90+taxes = $62.04 per month

I still think they could have done better.

You could have definitely done better, don't accept it call back and tell them your not really satisfied with that and that a Rogers representative offered you so and so and tell them to match it. My total also comes out to $62.04 with Fido and I also have two lines and this is what I have:

Phone 1 ($20):
-100 Minutes
-Unlimited Evenings and Weekends @ 7pm
-Call Display
-$7 Monthly Credit
-$5 Monthly Credit
-1 Year Left in Agreement
Total = $22.45 + Taxes = $25.37

Phone 2 ($35):
-250 Minutes
-100 LD Minutes
-Unlimited Evenings and Weekends @ 7pm
-Unlimited Incoming
-Unlimited Network Calling (Fido-to-Fido, Fido-to-Rogers)
-Call Display
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2.5 Years Left in Agreement
Total = $32.45 + Taxes = $36.67

Grand Total = $62.04

[steen]

I have:

350 anytime minutes
unlimited incoming
unlimited E/W
fidopro (cid, vm, fax, unlimited txt)

$20.85 including saf/911/tax

[ma678]

When did you get that?

Unbelievable!

I have:

350 anytime minutes
unlimited incoming
unlimited E/W
fidopro (cid, vm, fax, unlimited txt)

$20.85 including saf/911/tax

[jamgyu]

This isn't really a retentions plan but I just wanted to let people know who get retention credits that if you change your plan again you can keep your credits onto the next plan.

I just switched to the FullFido 80 Email plan and kept my $15/mo. retention credits so here's what my current plan is:

FullFido 80 Email plan for Smartphones
1000 day min
Unlimited eve/wkd
Unlimited email
6GB Data
$15 Value pack
- VM, CD, EVM, Who Called, 2500 txt, 1000 picture/video msg, mobile backup
$15 montly credits (retentions)


$81.87/mo. after tax


to get the 6gb of data you need to switch plans before Aug. 31... after that only 300mb of data is included

this plan is available without renewing your contract for another 3 years... you can just switch to it and wait out the remainder of your contract.

the unlimited email option I was told only works with either the Fido Motorola Q9H or the Samsung Blackjack Windows Mobile phones (if a Fido rep could verify this that would be great)....

however with 6GB a month that would be enough to cover email etc. with pretty much any phone.


The only drawback to switching to the FullFido plans I see are that the local calling zones are slightly smaller than with regular plans (so I've been told anyways).

[S.Chan]

The only drawback to switching to the FullFido plans I see are that the local calling zones are slightly smaller than with regular plans (so I've been told anyways).

Here are the FullFido Zones: http://www.fido.ca/cms/pdf/mapsfullfido_en.pdf
http://img254.imageshack.us/img254/107/fullfidoalbertatn0.th.png (http://img254.imageshack.us/img254/107/fullfidoalbertatn0.png) http://img147.imageshack.us/img147/6465/fullfidobcls6.th.png (http://img147.imageshack.us/img147/6465/fullfidobcls6.png) http://img167.imageshack.us/img167/3209/fullfidoontariorx3.th.png (http://img167.imageshack.us/img167/3209/fullfidoontariorx3.png) http://img167.imageshack.us/img167/9444/fullfidoquebecsk9.th.png (http://img167.imageshack.us/img167/9444/fullfidoquebecsk9.png)




And here are the normal coverage areas:
- Alberta & Saskatchewan: http://www.fido.ca/cms/pdf/coverage/absk.pdf
- British Columbia: http://www.fido.ca/cms/pdf/coverage/bc.pdf
- Manitoba: http://www.fido.ca/cms/pdf/coverage/mb.pdf
- Ontario East: http://www.fido.ca/cms/pdf/coverage/on_east.pdf
- Ontario South: http://www.fido.ca/cms/pdf/coverage/on_south.pdf
- Quebec: http://www.fido.ca/cms/pdf/coverage/quebec_en.pdf

[jamgyu]

Here are the FullFido Zones: http://www.fido.ca/cms/pdf/mapsfullfido_en.pdf
http://img254.imageshack.us/img254/107/fullfidoalbertatn0.th.png (http://img254.imageshack.us/img254/107/fullfidoalbertatn0.png) http://img147.imageshack.us/img147/6465/fullfidobcls6.th.png (http://img147.imageshack.us/img147/6465/fullfidobcls6.png) http://img167.imageshack.us/img167/3209/fullfidoontariorx3.th.png (http://img167.imageshack.us/img167/3209/fullfidoontariorx3.png) http://img167.imageshack.us/img167/9444/fullfidoquebecsk9.th.png (http://img167.imageshack.us/img167/9444/fullfidoquebecsk9.png)




And here are the normal coverage areas:
- Alberta & Saskatchewan: http://www.fido.ca/cms/pdf/coverage/absk.pdf
- British Columbia: http://www.fido.ca/cms/pdf/coverage/bc.pdf
- Manitoba: http://www.fido.ca/cms/pdf/coverage/mb.pdf
- Ontario East: http://www.fido.ca/cms/pdf/coverage/on_east.pdf
- Ontario South: http://www.fido.ca/cms/pdf/coverage/on_south.pdf
- Quebec: http://www.fido.ca/cms/pdf/coverage/quebec_en.pdf


yeah the fullfido zone is definitely smaller.... I used to go to school in peterborough and I remember that if I called toronto from Ajax on my way home it wasn't long distance but now it looks like the fullfido zone only extends as far as pickering out in the east end.

[menmyself]

Just called fido and got the much better plan that I had. My previous plan was:

$25 (student plan)
150 weekday min
ul eve/weekends
ul incoming
cid + vm = +9
so total was: 25 + 9 + saf + 911 = $42.xx

the csr finally (after some negotiations) offered me the following:
$25 retention plan
250 weekday min
ul eve/weekend
ul incoming
ul local calls for 6 months
100 canada long distance min
cid and vm included
so the new total is: 25 + saf + 911 = $33.xx

I first called the telus and told them that I am a fido customer for 2 years and would like to try telus, he offered me $35 student plan + free vm and cid to make the total per month cost $42.xx and he also promised to credit the cancellation fee with fido ($200). I then called fido with this offer and negotiated the above mentioned plan. The csr was a nice guy and kept offering me different options

[Hu$tlah]

I dont know if anyone has this deal or not and I havent checked the 100 pages on this thread but this is the deal my wife has currently:

100 minutes
UL Incoming
CID
25 long distance within canada

all for $20.01 tax SAF included.

She has no voicemail or text msgs in that deal but I think its probably one of the best deals I have seen. And she is not on a contract either it had expired 6-7 months ago and she called to cancel it and at that time they gave her the above deal and she didnt have to sign a contract either.

She needs to get a new phone so I am thinking if I should call them and sign a 3 year contract for her so we can get a good phone for free or cheaper by signing 3 years. What do you guys think I should do?

[gman]

I dont know if anyone has this deal or not and I havent checked the 100 pages on this thread but this is the deal my wife has currently:

100 minutes
UL Incoming
CID
25 long distance within canada

all for $20.01 tax SAF included.

She has no voicemail or text msgs in that deal but I think its probably one of the best deals I have seen. And she is not on a contract either it had expired 6-7 months ago and she called to cancel it and at that time they gave her the above deal and she didnt have to sign a contract either.

She needs to get a new phone so I am thinking if I should call them and sign a 3 year contract for her so we can get a good phone for free or cheaper by signing 3 years. What do you guys think I should do?

Try 2 year contract first. They may give you a free phone for a 2 year contract.

[chex]

I have:

350 anytime minutes
unlimited incoming
unlimited E/W
fidopro (cid, vm, fax, unlimited txt)

$20.85 including saf/911/tax

Seriously, unbelievable!!! Did you have to sign like a 5-year contract lol? I'm half serious...

[spawn582]

Originally Posted by steen View Post
I have:

350 anytime minutes
unlimited incoming
unlimited E/W
fidopro (cid, vm, fax, unlimited txt)

$20.85 including saf/911/tax

Seriously, unbelievable!!! Did you have to sign like a 5-year contract lol? I'm half serious...

that's a perk for being a customer for 10 years. i know this person and he's one f'n lucky bastard.

[krs]

Just shows you how much money these cell phone providers make.
I'm sure Fido still makes a profit on the $20.85 per month.

[Nismo]

just got off the phone with my plan and iphone.

41.94 after taxes and SAF
-150 min daytime
-Unlimited evening and weekends
-Fido2fido, Fido2Rogers
-call display
-voice mail

and got the 8gb iphone under 100$
I'm satisfied

thanks for this useful thread for guidelines.

[can't get 'nough dealz]

Hey Everyone

I got offered

$20
200 mins
Unlimited evenings and weekends
1000 fido to fido

+ 15 dollars Windows Value Pack

-15 dollar credit.

But I have to pay 140 for the Motorola Q.

Is this worth it?, I really wanted to get a free phone and unlimited incoming, but mainly a free phone.

Some help would be nice

Thanks,

[DssJoe]

I got offered

2 Years
$25
200 mins
Unlimited Incomming
1000 Evenings and Weekends (7PM)
Caller ID

+ SAF/911
- 10$ Credit
------
~ 25$ tax in

Only problem is that they wouldnt want to offer me the iPhone, not even on a 3 year. Told me some bull that apple won't let fido give credits on accounts that have the iPhone...

Didn't accept it yet (made an iPhone HUP on a friend's account - waiting for that to be finalized). Should I try and fight for the iPhone?

[jumbojones]

Nice, held them over a barrel this time, told them I could bundle all my services with Bell and their Fab 5 plan suited my needs better. As well I told her the phone I got sucked, so this is what was offered:

Phone #1 (2 year agreement):
200 Day Time Minutes
+Unlimited eve & weekends
+1000 Fido to Fido Minutes
+1000 CND LD minutes
-$10 credit
+$100 no phone credit

Phone #2 (3 year agreement):
200 Day Time Minutes
+Unlimited eve & weekends
+1000 Fido to Fido Minutes
+1000 CND LD minutes
+CD/VM/Text
+6GB Data
-$10 credit
iPhone $249 (-$93 fido dollars)

Total monthly including credits, taxes and SAF $70.57. I may drop the data plan so that would bring the bill down $30. I only took it because tomorrow was the last day for it (unless it's extended like Rogers) and I wouldn't have the iPhone until Sept 10.

Plus, they never said anything about the Nokia 6301 that I already got, I'm hoping that slips under the radar and I can give it to my wife.

[S.Chan]

I may drop the data plan so that would bring the bill down $30. I only took it because tomorrow was the last day for it (unless it's extended like Rogers) and I wouldn't have the iPhone until Sept 10.

The $30/6GB plan is also being extended to Sept. 30/08 on Fido.

From: http://www.fido.ca/web/content/planpromo/promo_q208_3gdataoption

http://www.fido.ca/cms/images/en/main_generic/promo_3G_data_en2.jpg

Terms & Conditions
Limited time offer effective July 11 to September 30, 2008 and subject to change without notice. Offer does not apply to laptop access cards. Offer cannot be combined with any other promotional data offers. Data usage is measured in kilobytes transmitted over the Fido network (usage will be rounded to the next full kilobyte). The 3G Smartphone Data Option is applicable in Canada only. If accessing the mobile Internet while roaming, standard U.S.and international roaming rates apply. Visit fido.ca/roaming for our roaming rates and destinations. Subject to Fido’s Acceptable Use Policy. Activation of the 3G Smartphone Data Option on Apple® iPhoneTM 3G is subject to the Terms and Conditions for iPhone plans as outlined in the Fido rate plans for Apple iPhone 3G pamphlet. In connection with your 3G Smartphone Data Option, a Data Early Cancellation Fee (DECF) applies if, for any reason, your service is terminated prior to the end of your three-year Agreement. The DECF is the greater of (i) $25 or (ii) $5 permonth remaining in the term, to a maximum of $100 (plus applicable taxes),and applies in addition to the Early Cancellation Fee (ECF) which applies if, for any reason, your voice service is terminated prior to the end of your Fido Agreement.

®TM Fido and Always by your side are trademarks of Fido Solutions Inc. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc. All other brand names and logos are trademarks of their respective owners.© 2008 Fido Solutions Inc.

[th4m4ster]

noob question here, if i was a fido prepaid customer and then switch to monthly plans for 3 months and then call the retention, could i say i was a "customer" for 2 years+ with fido? would they take it in consideration or they just care bout how long u were with them with month plans?

[digitalsky]

I would imagine they only care about monthly plans. I called to say I wanted to switch to pay as you go and they put me through to customer relations and gave me retention plans.

[Shiznacka]

I'm done with Fido's BS story's.

Last month I got nicked with a data charge (have a 1st gen iPhone; pushing email every 15 mins because I'm usually at home). So while at home I would push from my wifi connection. I was always too lazy to switch it when I was out of the house. My fault and I got nicked with a $30 data charge for the equivalent of 2mb of data.

Anyways right after I called in and asked for them to turn off data so I wouldn't have to worry about it. Of course nothing could be done about the current charge (my fault), but I was hoping it wouldn't happen again.

Well I was wrong. The emails were still coming in so I called Fido. This time I got some beeyotch on the line. She was like, "Okay, well, first off (valley-girl style)...the iPhone has a separate data disabling code and so the time you called in, well we didn't shut it off." F-ing great! So I tried to clarify it and she was like, "Nothing we can do, it's your fault for having an unlocked phone, we don't support them, blah blah blah." I could give two craps what she was saying. Basically because the dude didn't ask me, and because I wasn't aware the iPhone had a special code for data cancellation this month I will be nicked with data again. Great...Bloody Great.

So I've determined I will switch to Rogers. Spoke to a Rep today and he said since they are the same company there are no cancellation fees.

Basically my new plan will be:

Student Plan ($25 + Fees):

* MY10™ Unlimited Local Talk, Text and Picture / Video Messaging2 to your top 10 friends
* 100 Weekday Minutes
* 1,000 Evening and Weekend Minutes
* 500 Incoming Minutes

UNLIMITED INCOMING TEXT

6PM EARLY EVENINGS
Talk 3 hours more each day for free for a full 3 years (evenings usually start at 9pm)

3 MONTHS UNLIMITED LOCAL TALK
All your local calls are free for 3 months

6 MONTHS FREE CALLER RING TRAX™ + 2 FREE TUNES
Change the incoming ring-ring your callers hear to a cool tune or sound clip

PLUS

Add the $15 VALUE PACK AND GET $5 OFF MSF
Unlimited On-Device Mobile Browsing
125 Sent Text Messages
50 Sent Picture/Video Messages
Call Display with Name Display
Enhanced Voicemail
Mobile Backup
WhoCalled™

So basically I will be paying $25 + 10 + SAF + 911 + Tax = ~$45-48 I'd assume unless I can get some sort of credits on the switchover.

Good Riddance FIDO!!!

[bfoot]

Called retention and got the following plan for a friend for the remaining of the contract period (about 10 more months):

200 day time minutes
unlimited incoming
1000 evening and weekend
caller id and voice mail
2500 call forward

$20 + SAF + other fees + tax

[hellblazer]

OH. Changed their retentions Line.

New number is 1866-273-3436

Thank you for sharing that.

[gman]

I'm done with Fido's BS story's.

Last month I got nicked with a data charge (have a 1st gen iPhone; pushing email every 15 mins because I'm usually at home). So while at home I would push from my wifi connection. I was always too lazy to switch it when I was out of the house. My fault and I got nicked with a $30 data charge for the equivalent of 2mb of data.

Anyways right after I called in and asked for them to turn off data so I wouldn't have to worry about it. Of course nothing could be done about the current charge (my fault), but I was hoping it wouldn't happen again.

Well I was wrong. The emails were still coming in so I called Fido. This time I got some beeyotch on the line. She was like, "Okay, well, first off (valley-girl style)...the iPhone has a separate data disabling code and so the time you called in, well we didn't shut it off." F-ing great! So I tried to clarify it and she was like, "Nothing we can do, it's your fault for having an unlocked phone, we don't support them, blah blah blah." I could give two craps what she was saying. Basically because the dude didn't ask me, and because I wasn't aware the iPhone had a special code for data cancellation this month I will be nicked with data again. Great...Bloody Great.


Well, if you did not tell Fido you have an iPhone, yes, it is your fault. They did not ask you because they did not know what kind of phone you have and you did not provide that information in their record. In their record, they might think you were using the 'original' phone. If you were with Rogers, you would have the exact same problem.

[gagaca]

Called retention and got the following plan for a friend for the remaining of the contract period (about 10 more months):

200 day time minutes
unlimited incoming
1000 evening and weekend
caller id and voice mail
2500 call forward

$20 + SAF + other fees + tax


yeah i got similar, but better, well for my needs anyways, i signed for 3 yrs as it was so good


200 day time minutes
unlimited incoming
unlimited evening and weekend
caller id

15 + SAF+911= ~25$

[Longobongo]

are they open today?

Thank you for sharing that.

[aingaran]

I believe they are open today.. I called customer service and she said retentions is open.

[Shiznacka]

Well, if you did not tell Fido you have an iPhone, yes, it is your fault. They did not ask you because they did not know what kind of phone you have and you did not provide that information in their record. In their record, they might think you were using the 'original' phone. If you were with Rogers, you would have the exact same problem.

Yeah I know it was my fault for not mentioning it but it's not my fault for not knowing there are different "data cancellation codes". I see where they are coming from but also being an unknown user I had no clue the iPhone had a separate cancellation code and therefore shouldn't be caught without a paddle. They should post it somewhere that it's different depending on models. I'm sure another user will be stuck in the same trap.

Oh and with Rogers I'm going to let them know right when I sign up. Or might see what sort of handset they can give me for free.

[beripari]

I don't think its YOUR fault & you should fight it! When I got my 11 yo a phone, I wanted all data options turned off - just allow basic calling. I called in with this request & they assured me it was done. But, it wasn't because the CSR didn't know they had to turn it off in THREE of their systems & they'd only turned it off in two. As a user, that's not MY problem nor should I be expected to know that. My only responsibility was to make the request - how they do it is THEIR business. It took 3 months to get this issue resolved and they had to absorb any costs from the wrong buttons being pressed by accident.

Stick to your guns! If you asked that it be turned off & it wasn't, that's THEIR problem. If they needed to know the specific phone/model you use, then its up to them to ask - as a user, you can't be expeted to automatically know every fact/info they need in order to meet your request!

[gman]

I don't think its YOUR fault & you should fight it! When I got my 11 yo a phone, I wanted all data options turned off - just allow basic calling. I called in with this request & they assured me it was done. But, it wasn't because the CSR didn't know they had to turn it off in THREE of their systems & they'd only turned it off in two. As a user, that's not MY problem nor should I be expected to know that. My only responsibility was to make the request - how they do it is THEIR business. It took 3 months to get this issue resolved and they had to absorb any costs from the wrong buttons being pressed by accident.

Stick to your guns! If you asked that it be turned off & it wasn't, that's THEIR problem. If they needed to know the specific phone/model you use, then its up to them to ask - as a user, you can't be expeted to automatically know every fact/info they need in order to meet your request!

That may be a little bit different. Who was the phone provider? If they give you the phone and do not block the data correctly, it is their fault. If you buy your own phone to replace the one they gave you without telling them what your current phone is, you should share at least part of the blame.

[beripari]

I don't think there's any difference whatsoever. If you ask a service provider to change your service (ie, block specific functions), it is up to them to ask for whatever information they need in order to fullfill that request.
Nothing complicated about that.

[konfusion666]

Thank you for sharing that.

tried that number and got put on hold for 30+ minutes. seemed a bit odd for calling during the middle of the business day so i hung up.
anyone had any luck with that number?

[Shiznacka]

I don't think there's any difference whatsoever. If you ask a service provider to change your service (ie, block specific functions), it is up to them to ask for whatever information they need in order to fullfill that request.
Nothing complicated about that.

I'm going to call them again later.

I understood where they were coming from but the original person never asked me what phone I had and I had no idea there were different block codes.

Hmm any advice on who to call? The Rep's or the Retention people?

[gman]

tried that number and got put on hold for 30+ minutes. seemed a bit odd for calling during the middle of the business day so i hung up.
anyone had any luck with that number?

I could not talk to a human being in Fido for a whole week.

[jumbojones]

tried that number and got put on hold for 30+ minutes. seemed a bit odd for calling during the middle of the business day so i hung up.
anyone had any luck with that number?Yes I have, and yes you may have to wait 20+ minutes. The idea is to have you on hold as long as possible, if you never talk to anyone you never cancel or get a better deal. It's not like they're sitting on the edge of their seat, eager to talk to someone who wants to cancel their service.

[jumbojones]

I'm going to call them again later.

I understood where they were coming from but the original person never asked me what phone I had and I had no idea there were different block codes.

Hmm any advice on who to call? The Rep's or the Retention people?Talk to a customer service rep, if they don't do it, ask to talk to someone in charge that can help you.

[deee_wreck]

16 months into my 36mths.

So thought I'd give'er a go.

Was on:
$35 - 200min - u/l evenings 7pm - u/l incoming
$18 - VP 12mb Data, VM, CID, 2000txt 1000IM
-$10 monthly credit


Now on: Renewed 3yrs

$27.50 - 200min - u/l evenings 5pm - u/l incoming
$15 - Windows Mobile VP
$30 - 6GB Data
$10 - 1000 LD mins
-$10 monthly credit


used my $107.00 Fido Dollars on the iPhone ($349).

[beripari]

Talk to a customer service rep, if they don't do it, ask to talk to someone in charge that can help you.
I agree. If they don't seem to undersand the issue, ask to speak to a supervisor who will undoubtedly not be available but will call you back within 48 hrs. They have always called me back & I've asked for their direct contact info in case the problem is unresolved with the next billing. Calls to Fido for problem resolution used to take me minimum 1 hr each time & I had to call back many months before ultimate resolution. But, dealing with a supervisor & having a direct contact # has GREATLY improved service & resolution time over the past year! Good luck!

[can't get 'nough dealz]

Without a contract, I got:

150 Daytime Outgoing Minutes
Unlimited Evenings and Weekends
Unlimited Incoming
Call Display
Enhanced Voicemail
2500 text messages
1000 picture/video messages
Who Called
Mobile Backup

25 Dollars + System Access Fee + 911 Fee

Good Enough?, Should I push for more?

[Amadaeus]

Background: I've been with Fido for 8 years, and re-uped my plan just in February with a ridiculous $19 plan that included:

- 250 minutes daytime
- 1000 unlimited weeknight/weekends
- 1000 long distance minutes
- Voicemail/cal display/conference, etc.
- 2500 text messages

So I started a new job which required me to get a Blackberry, iPhone or a Microcrap Smartphone with a stupid amount of daytime minutes... so I called up Fido and said I wanted to cancel because I needed a Blackberry. I got punted over to retentions and a very nice lady with a somewhat thick Quebecois accent tried to sell me the Smartphones (which I of course declined) and then tried to sell me the iPhone. I feigned ignorance and listened to her pitch, but she kept saying her hands are tied in terms of credits and discounts because I'm getting an iPhone. She cobbled together the following voice + data package plan (which I presume was a retention plan of some sort + the data plan):

$40
- 700 minutes of daytime talk time
- Unlimited daytime/weekends starting at 1900hrs
- Unlimited local fido-to-fido/rogers/rogers home phone
- Included Rogers extended calling area
$5
- 1000 minutes long distance -- This was a hold-over from my previous plan
$30
- 6Gig Data Plan
$15
- Visual Voicemail
- Call Display
- WhoCalled
- 2500 text messages

The entire thing comes to $110.12 a month (including all additional fees and taxes) and qualifies me for the $299 iPhone.

Any opinion on my recent foray (and probably last one for a while) with Fido Retentions? Overall I'm pretty satisfied given what I'm geting.

[chex]

16 months into my 36mths.

So thought I'd give'er a go.

Was on:
$35 - 200min - u/l evenings 7pm - u/l incoming
$18 - VP 12mb Data, VM, CID, 2000txt 1000IM
-$10 monthly credit


Now on: Renewed 3yrs

$27.50 - 200min - u/l evenings 5pm - u/l incoming
$15 - Windows Mobile VP
$30 - 6GB Data
$10 - 1000 LD mins
-$10 monthly credit


used my $107.00 Fido Dollars on the iPhone ($349).

I thought we weren't allowed any monthly credits when we get an iphone?

[gman]

I thought we weren't allowed any monthly credits when we get an iphone?

???

[Shiznacka]

Just an update.

He ranted on about saying because I have an "unlocked" phone its not supported and therefore if it can access the internet its not their problem.

I asked to speak with someone above him and he said they will say the same thing. I was like okay, but I want to speak with them. He changed his tone and than was like, "okay so the lady in retentions said there was another code for iPhones and because the original guy didn't ask you it was your fault?"

He then put me on hold and than came back and said, "Is there a number I can reach you at?" So I told him the same number.

He said he's gonna talk to the 2nd Level Techs to see if there is indeed another code to block data. He said he would call back after he knows.

Hmm let's see where this goes...

**EDIT***

Okay so he just called me and he puts me on hold again.

WTF?!?! at least the music is half-decent...

His name is Keith by the way.

***EDIT x2***

Okay so he put the supposed iPhone code onto my account and made a note saying that I was mis-informed about the blocking codes and if I get a data charge this month they will try and do something about it. If...hehe I know I will so there is no if. The only this is how much will it cost me :(.

Oh well I think once I get this all sorted out I will be switching to Rogers :D.

[h2lam]

Hi everyone,

I am trying to call Fido Customer Relations directly but it seems that the direct phone# 1-888-25-3436 no longer works as it redirects me to the normal Fido line.

Has Fido changed their system where you can no longer call Customer Relations directly anymore?

Please let me know b/c I want to call them to negotiate on getting a new phone. I know that if I talk to customer service, it would be a complete waste of time as they wouldn't give me any discounts or deals.

[jamgyu]

Background: I've been with Fido for 8 years, and re-uped my plan just in February with a ridiculous $19 plan that included:

- 250 minutes daytime
- 1000 unlimited weeknight/weekends
- 1000 long distance minutes
- Voicemail/cal display/conference, etc.
- 2500 text messages

So I started a new job which required me to get a Blackberry, iPhone or a Microcrap Smartphone with a stupid amount of daytime minutes... so I called up Fido and said I wanted to cancel because I needed a Blackberry. I got punted over to retentions and a very nice lady with a somewhat thick Quebecois accent tried to sell me the Smartphones (which I of course declined) and then tried to sell me the iPhone. I feigned ignorance and listened to her pitch, but she kept saying her hands are tied in terms of credits and discounts because I'm getting an iPhone. She cobbled together the following voice + data package plan (which I presume was a retention plan of some sort + the data plan):

$40
- 700 minutes of daytime talk time
- Unlimited daytime/weekends starting at 1900hrs
- Unlimited local fido-to-fido/rogers/rogers home phone
- Included Rogers extended calling area
$5
- 1000 minutes long distance -- This was a hold-over from my previous plan
$30
- 6Gig Data Plan
$15
- Visual Voicemail
- Call Display
- WhoCalled
- 2500 text messages

The entire thing comes to $110.12 a month (including all additional fees and taxes) and qualifies me for the $299 iPhone.

Any opinion on my recent foray (and probably last one for a while) with Fido Retentions? Overall I'm pretty satisfied given what I'm geting.



Why not just get the FULLFIDO 80 EMAIL PLAN and ask for retention credits?

this is what I have:

FullFido 80 Email plan for Smartphones
1000 day min
Unlimited eve/wkd
Unlimited email
6GB Data
$15 smart phone value pack (included with the plan)
- VM, CD, EVM, Who Called, 2500 txt, 1000 picture/video msg, mobile backup


$80 (plan) + $7.45 (sys acc/911) - $15 montly credits (retentions) + tax


= $81.87/mo. after tax


basically has everything in your plan except the F2F... but this plan also has 300 more day min which should be enough.

keep your $5 long distance and you're saving about $25/mo

the one draw back of this plan though is that it has a slightly smaller local calling area... but your 1000 long distance min should cover any calling you do outside your calling area.


if you're going through retentions just ask for the fullfido 80 email plan and then ask them for some monthly credits and see what they can do for you.


:cheesygri

[ChUcK2001]

I renewed last week with the following

$25 3 yr contract
200 min
unlimited incoming calls
e/w at 7pm (not sure if its unltd or 1000min)
-CID (free)
-unltd txt msg (free)
+$7 visual voicemail
+$30 gb plan

=25+7+30+7.45+tax=78.48, plus i have a $10 credit till march 2009, that apparently stays who knows, if it does yey!

iphone 16gb white $349 -$51 fido dollars, shipped on aug 22

i originally wanted to get the $15 value pack for free or at a discount but they could not do it.

Nice plan with iPhone. Got this one today with 16Gb iPhone (retention) :

- 200 min
- eve / we at 7pm
- 1000 min fido-fido (GF and all friends are on Fido...)
- VM, CID, 2500 texts, 1000 MMS
- 6G 3G

20 + 30 + 6.95 + 0.50 + taxes = 64.85 $

I've got unlimited for 6 months also.

This is the best I got from them. In couple of months, I'll fight for SAF maybe.

[Fox]

Your existing plan was very impressive, I'd say this new offer isn't. I went to Rogers as a brand new customer and got the $15 pack + the $30 data pack + the $35 canada wide my five plan minus a $5 credit - $75 total + 6.95 system access + tax. I can switch to a plan that has unlimited Rogers/Fido network calling and keep the my5 unlimited LD for only $5 more. So they're offering you an iPhone plan that's not any better than what new customers are getting.

Background: I've been with Fido for 8 years, and re-uped my plan just in February with a ridiculous $19 plan that included:

- 250 minutes daytime
- 1000 unlimited weeknight/weekends
- 1000 long distance minutes
- Voicemail/cal display/conference, etc.
- 2500 text messages

So I started a new job which required me to get a Blackberry, iPhone or a Microcrap Smartphone with a stupid amount of daytime minutes... so I called up Fido and said I wanted to cancel because I needed a Blackberry. I got punted over to retentions and a very nice lady with a somewhat thick Quebecois accent tried to sell me the Smartphones (which I of course declined) and then tried to sell me the iPhone. I feigned ignorance and listened to her pitch, but she kept saying her hands are tied in terms of credits and discounts because I'm getting an iPhone. She cobbled together the following voice + data package plan (which I presume was a retention plan of some sort + the data plan):

$40
- 700 minutes of daytime talk time
- Unlimited daytime/weekends starting at 1900hrs
- Unlimited local fido-to-fido/rogers/rogers home phone
- Included Rogers extended calling area
$5
- 1000 minutes long distance -- This was a hold-over from my previous plan
$30
- 6Gig Data Plan
$15
- Visual Voicemail
- Call Display
- WhoCalled
- 2500 text messages

The entire thing comes to $110.12 a month (including all additional fees and taxes) and qualifies me for the $299 iPhone.

Any opinion on my recent foray (and probably last one for a while) with Fido Retentions? Overall I'm pretty satisfied given what I'm geting.

[Amadaeus]

Your plan looks quite decent, but the problem is they won't give any credits to anyone getting an iPhone... period. I tried extracting something from them but actually took away all my credits because I was getting the iPhone instead of a MS device...

I also forgot to mention my workplace is paying for my plan... so I don't think I'm going to negotiate any further and just milk the fidodollars for all I can while I have my cell plan paid for.

... The unfortunate thing about your plan is if you leave the Fido network area, they'll charge you an "expanded network usage" fee at $0.25/minute, which isn't covered by the long distance minutes (though the airtime is). I got dinged ~$45 dollars two months ago for several hours of conference calls I took in Kingston (On), which isn't in the Fido calling area but I still get reception from the Rogers towers (but nowadays, they're all Rogers towers anyways... they're just bilking the Fido customers for all we've got).

BEWARE: Fido WILL ding you if you don't pay for the expanded calling area if you don't get their $5 plan to use the expanded network area (http://fido.ca/web/page/portal/Fido/CoverageSupport?forwardTo=linkToCanada ). IF YOU EVER NEED TO TRAVEL OUTSIDE MAJOR CITY CENTRES and expect to make calls, negotiate for them to throw in the expanded calling area charge.

Why not just get the FULLFIDO 80 EMAIL PLAN and ask for retention credits?

this is what I have:

FullFido 80 Email plan for Smartphones
1000 day min
Unlimited eve/wkd
Unlimited email
6GB Data
$15 smart phone value pack (included with the plan)
- VM, CD, EVM, Who Called, 2500 txt, 1000 picture/video msg, mobile backup


$80 (plan) + $7.45 (sys acc/911) - $15 montly credits (retentions) + tax


= $81.87/mo. after tax


basically has everything in your plan except the F2F... but this plan also has 300 more day min which should be enough.

keep your $5 long distance and you're saving about $25/mo

the one draw back of this plan though is that it has a slightly smaller local calling area... but your 1000 long distance min should cover any calling you do outside your calling area.


if you're going through retentions just ask for the fullfido 80 email plan and then ask them for some monthly credits and see what they can do for you.


:cheesygri

[martinsquestdotcom]

Here is what I was able to negotiate with retentions.

3 yrs
700 day time minutes
Free Fido to Fido/Rogers
($40/month)

2500 txt messages
Caller/Name ID
Enhanced Voice Mail
($15 with $5 off for 3yrs)

Unlimited Incoming
($10 but free for 3 yrs)

1000 Canadian long distance minutes
($10 but free for 3 yrs)

5pm early evenings/weekends
($7 but free for 3yrs)

System Access fee
($6.95 but free for 1yr)

$50.50 plus tax = $57.07/month

Thanks RedFlagDeals!

[S.Chan]

... The unfortunate thing about your plan is if you leave the Fido network area, they'll charge you an "expanded network usage" fee at $0.25/minute, which isn't covered by the long distance minutes (though the airtime is).

It's actually $0.35/minute overage for the FullFido Plan. From: http://www.fido.ca/web/content/planpromo/q308_fullfidotable

Terms & Conditions
The 50% off the first three months offer is available upon activation of a FullFido monthly plan with a three-year Fido Agreement and applies only to the monthly service fee of the plan.

A $6.95 monthly SystemAccess Fee (non-government fee) and a 50¢ monthly 911 Emergency Access Fee (non-government fee) apply in addition to the monthly service fee. The $60 and $80 with e-mail FULLFIDO monthly plans are valid until September 30, 2008 and the $40, $60 and $80 FULLFIDO monthly plans are valid until November 3th. Local airtime over the allotted monthly minutes in the plan, long distance and roaming charges and any additional service options selected and applicable taxes are extra and are also billed monthly. Each additional minute inside your zone costs 35¢. Airtime used for calls made and received outside your FULLFIDO zone is not included in your monthly plan and costs 35¢ per minute.Only one FULLFIDO zone can be activated with each plan. Early cancellation and data early cancellation fees apply to subscribers with a Fido Agreement. Unlimited On-Device Mobile Browsing includes unlimited on-device mobile browsing using the Fido Mobile Internet Browser only and is only available on select Fido certified devices (PDAs such asWindows Mobile devices, PC cards and non-Fido certified devices are not eligible). Data usage incurred on ineligible devices or while tethering (use of device as a wireless modem) or while using applications is subject to pay-per-use charges of $15/MB for the first 5MB,$10/MB for next 5MB,$5/MB for next 10MB and $0.50/MB thereafter. While roaming outside of Canada,data transmission charges of 3¢ per KB apply when roaming in the U.S.when roaming internationally.Visit fido.ca/surf option for details.Text messages included in the plans include messages sent from Canada to customers with a Canadian wireless carrier. Name Display, Mobile Backup and Fido MobileMail are compatible with some phones and are only available in Canada. Mobile Backup is a service that backs up contacts saved on your phone (not on your smart card).The application must be downloaded to a compatible phone.Visit fido.ca/mobilebackup for details and applicable conditions.Unlimited E-mails on the $60 and $80 FULLFIDOmonthly plansis valid untilSeptember 30, 2008and is compatible only with a Fido ertified Windows Mobile device. Unlimited e-mails are available for e-mails sent and received using Windows Mobile E-mail Messaging service with an e-mail account from one of the following supported domains: Windows Live E-mail (Hotmail, Live,MSN),Yahoo.ca,Yahoo.com,Gmail, Sympatico,Videotron, Rogers Yahoo,Telus, Shaw and Cogeco. Usage done with an e-mail account froman unsupported domain or when launching theweb browser to access and use any e-mail accounts will be deducted fromtheMegabytes (MB) included in your option and will be charged on anMB overage basis thereafter.The data options are applicable in Canada only.Data transmission charges of 0.6¢ per KB apply when roaming in the U.S. and 3¢ per KB when roaming internationally. Subject to Fido’s Acceptable Use Policy. Some conditions apply.

http://img338.imageshack.us/img338/1571/fullfidorateplanspn3.th.png (http://img338.imageshack.us/img338/1571/fullfidorateplanspn3.png)

[local_picker]

My City Fido contract expired a couple months ago so I called retentions today to see what they could offer me.

I told them I wished to get an iPhone and they offered me:

EPP 17.50
-$10 towards any free option


* was told they could credit my account $15/month if I wanted any other phone besides the iPhone and said unfortunately they are under strict orders to not credit those buying the iPhone.

Is there anyway to get the credits and the iPhone? Maybe if I sign the deal and call back for hardware upgrade?

[tallshorty111]

My City Fido contract expired a couple months ago so I called retentions today to see what they could offer me.

I told them I wished to get an iPhone and they offered me:

EPP 17.50
-$10 towards any free option


* was told they could credit my account $15/month if I wanted any other phone besides the iPhone and said unfortunately they are under strict orders to not credit those buying the iPhone.

Is there anyway to get the credits and the iPhone? Maybe if I sign the deal and call back for hardware upgrade?

Did you know you can renew the City Fido plan if you are already on it? I would.

[local_picker]

The City Fido Plan is no longer as great a deal as it once was. Plus, my usage patterns have changed since when I was younger.
$50 + $6.95+ 0.50 + $9 + tax = too much

Ideally, hoping to get EPP+ LD + $15 value pack +$30 6 GB =approx. $60 after taxes

Did you know you can renew the City Fido plan if you are already on it? I would.

[del sol]

Will Fido stores offer these retention plans also? Or does it have to be through the customer relationship reps over the phone?

[local_picker]

Over the phone.

Will Fido stores offer these retention plans also? Or does it have to be through the customer relationship reps over the phone?

[Code of Conduct]

Hey. Wasn't sure if anyone did get around to posting this up but....

1-866-273-3436 is the direct line to Fido retention. Enjoy =).

[st7860]

Hey. Wasn't sure if anyone did get around to posting this up but....

1-866-273-3436 is the direct line to Fido retention. Enjoy =).

and remember to choose the DEACTIVATE option on the menu otherwise you won't be sent to the correct department.

[adams7]

When you call up Fido and negotiate a new deal, do they mail you something confirming exactly the details of the new contract?

My friend renewed for 2 years and they were slow and inexact when he requested they send a text message about the new terms. He's hoping they will send something in the mail. They read back confirming information from their database, hopefully something will soon be in the mail.

[sunleased]

hey guys, i had the fido student plan before for $25 now changed to this plan, but i might want to part out on the plan, so if anyone wants this plan just let me and i am willing to negotiate with a price and a phone with this plan!!!

THE PLAN
$43.73 / month after SAF, TAXES

250 daytime minutes, 100 long distance minutes
UNLIMITED Incoming calls
UNLIMITED Evenings and weekends (starting at 7pm)
UNLIMITED Incoming text messages
(I also get some outgoing text messages free but i have to call and ask how much)
CID, VM

THE PHONE
HTC Touch for Rogers (unlocked) 8/10 condition
comes with all accessories, and a nice cover with screen protector

or

Motorola KRZR K1 Red locked to fido 10/10 condition
comes with all accessories, never used the phone!

If you are interested pls PM me as I want to switch over to rogers since i have most services with rogers.

Thank you.

[SpectreFire]

For anyone on a Couples or Family plan.

Roger's new Couples plan could give you ammo to get you some free add-ons from Fido.

http://www.rogers.com/web/content/wireless-plans/couples_and_family

I called retentions and asked what they could do to match Roger's plans, and the CSR said that he can't really change the couples plan as they don't have retention offers for those, but he can add on extra features like Caller ID, early evenings, text messaging, etc.

[mksliao]

Probably the best on the forumso I have received about $2000 worth of bills for the lat 2 months my regular bill is about $100 (high usage on a couples plan). So Junes bills was about $800 and they reversed $700 of that just after talking to retentions department and about 45 minutes talking to the "regular customer service" who do nothing. Then my next bill came in and it was about $1000 (roaming data charges in england) I had my email set to check itself. So i called back and they ended up charging me $75 for the data ( I accepted it was my own fault ) so they gave me the price of a data plan to cover the charges. So the extra $1800 over the last 2 months cost me $75 plus my regular bill. Thank god for retentions people

[mksliao]

Like your plan, any hard evidence so i can take it to them and argue, i have 5 lines with them.
\I have:

350 anytime minutes
unlimited incoming
unlimited E/W
fidopro (cid, vm, fax, unlimited txt)

$20.85 including saf/911/tax

[AsianXL]

Out of curiosity,

What reasons do you usually state when calling Fido Retentions?

[comet]

Out of curiosity,

What reasons do you usually state when calling Fido Retentions?

+1

[Vertigo]

Out of curiosity,

What reasons do you usually state when calling Fido Retentions?

Quoting a competitor's rates is usually how I start. I've never threatened a CSR with cancelling, but I tell them that I've been shopping around (which is true) and ask them to match or beat the best plans I've found from Bell/Telus/etc. I let them know that I've done my research and that I'm considering switching if Fido is unwilling to remain competitive.

That being said, I've found that Fido retentions is more than willing to negotiate a plan that's both competitive with the best that's out there and tailored to my needs. As others have mentioned, the calm and friendly approach seems to do quite well. :)

Here's the plan I negotiated today:
$20
200 daytime minutes
Unlimited E/W @ 7PM
Unlimited F2F Local

+ $10 Network Calling (F2R Local)
- $10 (Credit for Plan)
- $10 (Credit for Network Calling)

= $10 + SAF/911 + Taxes
= $19.72 / month

This is on a 2 year agreement. Better than the 3 year $17.50 promo plan? Oh hell yes. :cheesygri

I also decided to add several options:
$15 Smartphone Value Pack
$30 6GB Data Plan
$10 1000 min. CDN LD

Monthly total after options: $81.87 (including SAF/911/Taxes)


I'm still deciding whether or not I want to keep the $10 CDN LD option. I guess I'll see how much LD I use after picking up an iPhone later this month.

[clarionguy]

god dang ... just called in today, was the first time I didn't get what I wanted :( ...

The CCR stated bascially that I had to go on a minimum 2 year contract for them to offer any discounts ... And now the offer is written in my file and so another CCR probably wouldn't choose otherwise..

Before I was getting a $10 discount without any contract...

[MacYogi]

This is the 17.50 plan:

200min
UL evenings starting at 5
UL incoming
incoming text
saf/vm/cid
free calling local for 6 months (instead of 3 months...woo hoo...)
a new slide phone
3 year contract
$34+tax

This seems to give me what I think I need and not sure of what other plans and promos out there.
Currently my bill is $53, no contract, and so I save about $16.
Does this sound ok to those in the know?

[kenche]

I"m still on contract right now, with 1.5 years left

I'm paying $20(that's with tax and SAF etc.. included already)

Call Disply
100 Day time minure
Unlimited Week night and Weekends

Is my plan any good? Should I bother calling them, and to get a better deal? Or any chance I can get a new phone(I just want to switch phones)?

[gzajay]

Before:
$25
150 minutes
1000 EW from 7pm
Unlimited Incoming

Near the end of the contract so called in and they are offering, for a 2 year resign:
$25
150 minutes
1000 EW from 7pm
Unlimited Incoming
Unlimited Text Messaging
Call Display
+ $5 for Fido-to-Fido Plus
+ 6 months free local calling


I'd like to get an opinion before signing...

[ma678]

Almost no difference. You should get a better deal.

Good luck.

Before:
$25
150 minutes
1000 EW from 7pm
Unlimited Incoming

Near the end of the contract so called in and they are offering, for a 2 year resign:
$25
150 minutes
1000 EW from 7pm
Unlimited Incoming
Unlimited Text Messaging
Call Display
+ $5 for Fido-to-Fido Plus
+ 6 months free local calling


I'd like to get an opinion before signing...

[jumbojones]

god dang ... just called in today, was the first time I didn't get what I wanted :( ...

The CCR stated bascially that I had to go on a minimum 2 year contract for them to offer any discounts ... And now the offer is written in my file and so another CCR probably wouldn't choose otherwise..

Before I was getting a $10 discount without any contract...You must have got the same ***** I got the first time. Took me 3 tries to get what I wanted. Retention plans almost always end in a contract signing.

[xcell]

This is what I got

Fido Family Plan - 2 phones)
600 shared minutes
Unlimited weekends and evenings starting at 7pm
Unlimited incoming text (isnt that the norm for everyone?)
CW/CI/CF/CD
125 Text msg (I dont know if that is per phone or total)
SAF and 911 included
$66 + taxes

Was able to get the Moto Uno for free and the Moto RazR2 for $40

2 year contract.

Not sure if this is a good deal...but took it any ways...wanted long distance but they wouldnt budge.

[del sol]

Here's what I got for 2 year contract:

$25 monthly plan
200 Daytime
1000 Evenings/Weekends
Unlimited Incoming

$11 Value Pack
- Call Display with Name Display
- Enhanced Voice Messaging
- 125 Text messages
- some other useless stuff

Other bonus:
Nokia 6301
6 month unlimited local calls

Monthly total:
$25 - $5 (plan and credit)
$11 - $10 (value pack and credit)
$6.95 (SAF)
$0.50 (911)
= $28.45 + tax = $31.86

[gzajay]

Looks almost exactly like what I'm getting --- seems to be a standard deal, as I've seen similar plans in this thread


Here's what I got for 2 year contract:

$25 monthly plan
200 Daytime
1000 Evenings/Weekends
Unlimited Incoming

$11 Value Pack
- Call Display with Name Display
- Enhanced Voice Messaging
- 125 Text messages
- some other useless stuff

Other bonus:
Nokia 6301
6 month unlimited local calls

Monthly total:
$25 - $5 (plan and credit)
$11 - $10 (value pack and credit)
$6.95 (SAF)
$0.50 (911)
= $28.45 + tax = $31.86

[mksliao]

have city fido, what deal can i get with iphone, called today the retention rep won't budge, no deals at all. I have 5 line city fido up for renewal in feb, andother up for renewal in dec.

[tataynik]

Called retention and got:

200 day time minutes
unlimited evening & weekends
100 minutes fido to fido
enhanced voicemail
call display/name display
caller ID (who called)
125 text/mo.

$26.50/month taxes, SAF, 911 included.

Did not have to extend my contract, I have 16 months left.

[deepakarora79]

Looks almost exactly like what I'm getting --- seems to be a standard deal, as I've seen similar plans in this thread

I got somewhat similar too on 2yrs contract except the text messaging option & phone..:confused:
The CR was ready to add 250 text/mo+a phone if I would've gone for 3 yrs plan..

200 daytime
1000 evenings/weekends
Unlimited incoming
Voice Mail (12 months)
CallerID (24 months)
Call/Name Display (24 months)

Total: $20 ($25-$5 credit)+SAF+911= $27.45 which looks pretty decent & exactly half the price (was paying $54) for similar plan...

-Rgds
Deepak

[slgta]

Nice plan. Does your evening starts at 9pm or 5pm?
I am currently with Rogers $25 100/1000 Unlimited incoming plan (total to $45 per month with tax and everything) and would like to switch to something with 5pm or 6pm evening starts without having to pay more then what I am paying now.

I got somewhat similar too on 2yrs contract except the text messaging option & phone..:confused:
The CR was ready to add 250 text/mo+a phone if I would've gone for 3 yrs plan..

200 daytime
1000 evenings/weekends
Unlimited incoming
Voice Mail (12 months)
CallerID (24 months)
Call/Name Display (24 months)

Total: $20 ($25-$5 credit)+SAF+911= $27.45 which looks pretty decent & exactly half the price (was paying $54) for similar plan...

-Rgds
Deepak

[posterboy13]

Background: Been with Fido for 3+ years with $25 unlimited incoming plan
Currently with no contract


Got this:

$17.50
200 Daytime
Unlimited after 5PM
Free VM & CID
6 mos. unlimited local calling
3 year contract

total $24.95/mo plus taxes

Used $198 FidoDollars to get 8GB iPhone @$249 = ~$80 after taxes

Turned off data

[bembem]

This is what I got

Fido Family Plan - 2 phones)
600 shared minutes
Unlimited weekends and evenings starting at 7pm
Unlimited incoming text (isnt that the norm for everyone?)
CW/CI/CF/CD
125 Text msg (I dont know if that is per phone or total)
SAF and 911 included
$66 + taxes

Was able to get the Moto Uno for free and the Moto RazR2 for $40

2 year contract.

Not sure if this is a good deal...but took it any ways...wanted long distance but they wouldnt budge.
$52 + tax for the $45 family plan on fido
- 350 shared minutes
- $11 bundle, CID/VM/SMS (refuse to call it a value pack)
- SAF + 911
- unlim even/wkend, 7pm to 8am
- unlim calling btwn and 500 msg btwn

Got a discounted iphone, and calling in for the second one at $250.

The plan is just okay, but just surprised at getting the iphones.

[jarjarbinkz]

Been a fido month 2 month customer for over a year... and this is what the lady could give me:

25 dollars a mont + sys axx + tax

200 daytime minutes
1000 evenning minutes
unlimited incoming
caller id


thats it... its a worse plan that a few ones you can find on the fido website.. can anyone help me with what i should call back and tell them?

[mksliao]

Tried to get an Iphone, no deals at all, so asked for Moto Q, came down to 113 incl. taxes with my 92 fido $

currently
City Fido $45
SAF $6.95
Value pack $14
Saf Cr. $6.95

New deal (2 yrs)
City Fido $45
SAF $6.95
Value pack $14
Saf Cr $6.95
Value Pack Cr. $10

Didn't sign, wanted the $20 value pack with web, the guy said gotta go with $30 windows pack, it didn't include my CI or VM or any options.
What u guys think.

[deepakarora79]

Nice plan. Does your evening starts at 9pm or 5pm?
I am currently with Rogers $25 100/1000 Unlimited incoming plan (total to $45 per month with tax and everything) and would like to switch to something with 5pm or 6pm evening starts without having to pay more then what I am paying now.

My evening starts at 7pm... I asked the CR to start it from 5pm but she told me that I'll have to pay $5 extra for that..

[deepakarora79]

Been a fido month 2 month customer for over a year... and this is what the lady could give me:

25 dollars a mont + sys axx + tax

200 daytime minutes
1000 evenning minutes
unlimited incoming
caller id


thats it... its a worse plan that a few ones you can find on the fido website.. can anyone help me with what i should call back and tell them?

Did you opt for the contract? If not then that's the best you can get..

[doltingi]

Been a fido month 2 month customer for over a year... and this is what the lady could give me:

25 dollars a mont + sys axx + tax

200 daytime minutes
1000 evenning minutes
unlimited incoming
caller id


thats it... its a worse plan that a few ones you can find on the fido website.. can anyone help me with what i should call back and tell them?

why not get that better one you can find on the website if they won't still offer you anything better?

[jm1]

I've gone through most of this thread, but haven't seen anyone discuss whether a long-time Fido user has called up Rogers and see if they can do a better deal than Fido retentions? I'm thinking of calling up Fido retentions, but their phone selection is subpar and some Rogers plans and phones are more interesting.

I'm thinking that since it's all the same company, hopefully my Fido history has to count for something at Rogers? Maybe I won't even have to go through number portability since it's all the same company? Can Rogers reps access my Fido dollars? Anyone know?

Thanks!

[O-Pimp]

Been a Fido customer for 5+ years for 1st line and 1 year for 2nd line. Never on contract. Any comments?

Just got these plans:

1) No Contract for 1st line.
- City Fido
- $16 package = 2500 text + call display + others that I've no use for.

Price: $50 + $16 + $6.95 + $0.50 - $10 (rebate for 1 year) = $63.45/month + taxes


2) 2 year contract for 2nd line.
- 250 daytime mins
- Unlimited evenings and weekends from 7pm
- Unlimited incoming
- 100 Canada long distance mins
- Call display
- Unlimited text messages

Price: $35 + $10 + $6.95 + $0.50 - $10 (rebate for 2 years) - $5 (rebate for 2 years) = $37.45/month + taxes for 2 years contract
* also given a one time $50 rebate
* for first 6 months, unlimited local phone calls.

Called this number: +1.866.273.3436.

[jarjarbinkz]

Did you opt for the contract? If not then that's the best you can get..



That was with the 3 year contract yeah!

[doltingi]

I've gone through most of this thread, but haven't seen anyone discuss whether a long-time Fido user has called up Rogers and see if they can do a better deal than Fido retentions? I'm thinking of calling up Fido retentions, but their phone selection is subpar and some Rogers plans and phones are more interesting.

I'm thinking that since it's all the same company, hopefully my Fido history has to count for something at Rogers? Maybe I won't even have to go through number portability since it's all the same company? Can Rogers reps access my Fido dollars? Anyone know?

Thanks!

i actually helped out a friend to port his sister's number (account under his name) from fido to rogers and tried to get a retention plan for his sister. apparently, though rogers owns fido, you have a contract with fido, not with rogers, so you are not generating any profits directly towards them, so you don't have much bargaining chips, the rep said.

i'm not sure if reps from rogers can access your fido dollars, i'm assuming you can't, for the same reason above.

[thehockeyguy]

damn.. should have called them before i signed up for 3 yrs contract when i get the iphone...

[slowtyper]

why not get that better one you can find on the website if they won't still offer you anything better?

Because he is trying to get a better offer. Isn't it obvious?

[Shiznacka]

I've gone through most of this thread, but haven't seen anyone discuss whether a long-time Fido user has called up Rogers and see if they can do a better deal than Fido retentions? I'm thinking of calling up Fido retentions, but their phone selection is subpar and some Rogers plans and phones are more interesting.

I'm thinking that since it's all the same company, hopefully my Fido history has to count for something at Rogers? Maybe I won't even have to go through number portability since it's all the same company? Can Rogers reps access my Fido dollars? Anyone know?

Thanks!

I was actually doing the same thing. I'm switching to Rogers My10 student plan. Since I've been with Fido for more than 1 year I have been told Fido will buy out my account and I have a Rogers Rep who will set up my new account. But no the Fido dollars can't be transferred.

[dodokid]

when phoning retentions to get a better plan, what kind of deals are you are referring to get a better plan from fido?

[Fragle]

Picked up this last week from retentions on a 2yr contract

200/1000 E/WE + Unl. incom. 25.00
Credit: Monthly credit of $10 -10.00
Credit: Monthly credit $7 -7.00
Evenings starting at 5 p.m. 7.00
6months unlimited local calls 0.00
Value Pack option/add. KB 15.00
9-1-1 emergency service 0.50
System access fee 6.95

Plus a one time service credit of $75.00 since I didn't take a phone.

Total /w taxes comes to $42.32/mth

[jumbojones]

Picked up this last week from retentions on a 2yr contract

200/1000 E/WE + Unl. incom. 25.00
Credit: Monthly credit of $10 -10.00
Credit: Monthly credit $7 -7.00
Evenings starting at 5 p.m. 7.00
6months unlimited local calls 0.00
Value Pack option/add. KB 15.00
9-1-1 emergency service 0.50
System access fee 6.95

Plus a one time service credit of $75.00 since I didn't take a phone.

Total /w taxes comes to $42.32/mth
Mine comes to that for 2 phones, plus I have 1000 LD and 1000 fido to fido on both and I got $100 credit for not taking a phone on the one line.

[caixw]

Thanks for this thread and here comes what I got:

2 yr contract:

200 min day time
unlimited incoming call
free call display
1000 min eve/wkd
Monthly credit $15

Total: $17.45+tax=$19.72 all in!

I didn't take any of their ugly handset...they offer me $120 credit.
In addition, that nice CSR throw me 6 month unlimited minutes in stead of regular 2 month.

I am happy now.:cheesygri

[chriskris_1221]

my plan is going to be expired in a few days....then should i call them to bargain for a better deal??thanks

[deepakarora79]

That was with the 3 year contract yeah!

I think you should better call them and tell them that some of your friends are getting atleast $5 credit back per month by binding to a contract with Fido & you should also be given similar credit..

[jarjarbinkz]

Talked to a nice CSR, got the following offered:
200 daytime mins
Unlimited eve/weekend after 5pm
Fido to fido and fido to rogers
Call display/Voicemail/125texts (i think this is the 11 dollar value plan)
150 dollar for a phone purchase
This is a 3yr contract

Let me know, but I think I will go for this one..

[jarjarbinkz]

Talked to a nice CSR, got the following offered:
200 daytime mins
Unlimited eve/weekend after 5pm
Fido to fido and fido to rogers
Call display/Voicemail/125texts (i think this is the 11 dollar value plan)
150 dollar for a phone purchase
This is a 3yr contract

Let me know, but I think I will go for this one..

Forgot to tell the price.. its 34 dollars after all taxes and fees...

[professionaldude]

Thanks for this thread and here comes what I got:

2 yr contract:

200 min day time
unlimited incoming call
free call display
1000 min eve/wkd
Monthly credit $15

Total: $17.45+tax=$19.72 all in!

I didn't take any of their ugly handset...they offer me $120 credit.
In addition, that nice CSR throw me 6 month unlimited minutes in stead of regular 2 month.

I am happy now.:cheesygri

I have the exact same plan but with $10 credit. Is $15 credit for 1 year or till the contract.

[caixw]

I have the exact same plan but with $10 credit. Is $15 credit for 1 year or till the contract.

For 2 yrs...
I was trying to get the iphone with the same plan but 3 yr contract and I failed...:|

[marnitam]

Mine comes to that for 2 phones, plus I have 1000 LD and 1000 fido to fido on both and I got $100 credit for not taking a phone on the one line.

Wow! How did you do that? I was on a family plan (now expired) and had called them 3 times trying to get them to match the family plan offered by Bell (unlimited LD between members) or Rogers (1000LD between members). They said they can only do it if I sign on a $45 monthly plan (without any features or credits, e.g. CID/VM)!

[gholijan]

Got this plan today:
ul incoming
200min
1000 eve/weekend
voice message + caller id
with a 2-year contract
$25.3 tax included

[mksliao]

got this $25+tax

200 min
Untd Eve+wkd
1000 F2F
SAF+CID incl.
2 yrs.

Got an offer for city fido
2 yrs
SAF Incl
$5 off the $11 value pack
$10 if i get the $30 data pack
Moto Q $150

[memphis_torus]

I got (thanks to you guys)
====================

200 min daytime
Unlimited w/e after 5
Unlimited incoming
v/m+call display+125 sms
F-F and F-R including sms
50 international sms ($4)
50% internationl calls ($7)
$17 credits

= $42 + tax = $47

I will cancel $4 and $7 next month because I will no longer need them so it will be $35 (tax-in)

The girl that I talked to was friendly and I told her that I like Fido but I should I get a better deal.

[604girl]

How do you get all these credits?
I tried calling today and they wont give me anything except free caller ID and 100 txt msg on top of my plan to renew to 3 year contract for iphone

the worse deal comparing to everyone

Current Plan
$25
150 minutes
unlimited incoming
unlimted evening & weekends
+ caller ID $7+ system acess $7+tax = $44.24


Offer
$25
150 minutes (wont give me 200 try to bargain)
unlimited incoming
unlimited evenings & weekends
caller ID included & 100 txt msg
+ $7 system access + tax = $36.40

Not a deal considering the things you guys are able to get. Im almost getting nothing at all and I would have to sign for 3 year contract. I said i will think about it (since it sucks)the Rep said they will type it down if i change my mind. PLS GIVE ME SOME ADVICE! ive been a customer for over 5 years first time calling in

[brutal]

Wht's the new retentions phone number?

[st7860]

1-866-279-3436

[slowtyper]

Hi guys, I know Fido CS has a Chinese speaking phone number, but do retentions have some chinese speaking agents and is it easy to get to them?

Thanks

[brutal]

1-866-279-3436

THx...I called any they don't seem to give me any discounts...having been a customer since 2003...any advice? I tried getting the 17.50 killer deal with a free iphone for 3 yrs...but that's not allowed...

[Pseudo Nim]

Ok, here's what I got on a 3Y term.

- EPP plan, i.e. 200 mins daytime ($17.95)
- Unlimited incoming option ($10)
- 5pm evenings
- FidoPro $8 (this continues from like....1999)
- 6 months local calling unlimited
- Samsung Jack $0
- 36 month discount: $10
- data package $30

Total: 32.95+tx for plan + $30 data.

[PianistGirl]

I have 2 fido lines.

Line #1:
Cityfido $40
SAF credited
$16 Value Pack
-Caller ID
-Name Display
-Enhanced Voicemail
-Who Called
-2500 Text Messages
$15 monthly credit

Line #2:
$20 + SAF
200 daytime minutes
1000 F2F
Unlimited Evenings & Weekends
$16 Value Pack
-Caller ID
-Name Display
-Enhanced Voicemail
-Who Called
-2500 Text Messages
$15 monthly credit

The CSR used my $198 fido dollars to get an 8gig iphone for the cityfido line and I had to pay out approximately $80 extra.
Both lines are in a contract for another year and half.

Also got the $30 6gig data plan on the cityfido line.
I'm happy with this deal!

[UTSC]

I have 2 fido lines.

Line #1:
Cityfido $40
SAF credited
$16 Value Pack
-Caller ID
-Name Display
-Enhanced Voicemail
-Who Called
-2500 Text Messages
$15 monthly credit

Line #2:
$20 + SAF
200 daytime minutes
1000 F2F
Unlimited Evenings & Weekends
$16 Value Pack
-Caller ID
-Name Display
-Enhanced Voicemail
-Who Called
-2500 Text Messages
$15 monthly credit

The CSR used my $198 fido dollars to get an 8gig iphone for the cityfido line and I had to pay out approximately $80 extra.
Both lines are in a contract for another year and half.

Also got the $30 6gig data plan on the cityfido line.
I'm happy with this deal!

Where you already on an existing contract with 1.5 years remaining or did you sign a new contract for 1.5 years ?

You mentioned that you're getting a $15 monthly credit but I thought if you get an IPHONE you will NOT get any credit? Has fido changed it's policy?

[MrSkinny]

i have a city fido line they wouldnt let me get an iphone. mentioned some bs about needing to get a iphone data plan etc. blah. these guys are just as inconsistent as rogers.

Where you already on an existing contract with 1.5 years remaining or did you sign a new contract for 1.5 years ?

You mentioned that you're getting a $15 monthly credit but I thought if you get an IPHONE you will NOT get any credit? Has fido changed it's policy?

[Sprite_TM]

i plan on leaving fido after my 2 year contract is finished. i still find paying 25.37 expensive and the rep said i have too many credits? give me a break, i have too little credits comparing to what you guys are getting (i have no text messaging and whocalled etc in my plan) and i have 2 lines with them, the other is the retention plan 15+5.

[krypton]

a while ago i tried to get F2F/F2R network calling but they told me that since I have unlimited incoming its NOT possible. I think i saw a few people here have that...

[PianistGirl]

I am in an existing contract still. A year and a half left.

The CSR told me that because I have 2 lines, one not being cityfido, I can still have an iPhone for the cityfido line with a data plan and keep my credits for the remainder of both contracts.

I think it just depends on who you talk to.

[PianistGirl]

Oh, and one more thing...

I didn't have to sign up for a data plan originally.
They let me get the iPhone without a dataplan for the cityfido.

I just decided to add it to my plan later.

[tigger03]

It's tough to get any credits if you're getting the iphone. Existing retention credits will remain, but if you were to get a new plan, no additional credits would be applied to the iphone acct.

[tallshorty111]

I might have gotten a star by my name for trying to get this plan but here it is. I'm pretty happy with it and i'm on an iphone. I've been a customer for 5 years with good credit history.

$25 + SAF + 911 + Tax = $36.34/month
200 min
Unlim incoming
1000 min e/w
Caller ID
Network calling ($10 credit)
Reg. voicemail ($7 credit)
100 text messages ($5 credit)
6 months unlimited calling

3 year contract.

Summary: $25 voiceplan, $22 credit in options :)


BTW. What exactly happens if you get a star by your name? Are they going to treat you differently?

[tallshorty111]

a while ago i tried to get F2F/F2R network calling but they told me that since I have unlimited incoming its NOT possible. I think i saw a few people here have that...

See my post above. I have both.

[southnam]

I was on month to month for about 8 months and than 4 months ago switched to a $25 (plus tax, system fee etc..) plan. It's your basic off their webpage plan. there's 181 pages so I read a few only. Can anyone tell me what is a good plan I can expect to get if I don't want to sign a contract. I may move out of the country in July next year.
Thanks

[st7860]

THx...I called any they don't seem to give me any discounts...having been a customer since 2003...any advice? I tried getting the 17.50 killer deal with a free iphone for 3 yrs...but that's not allowed...

did you choose CANCEL on the menu?

[posterboy13]

They're not giving out any dollar credits towards an iPhone. You'll either have to use your FidoDollars or pay for the phone outright.

Re: retentions, remember to choose the DEACTIVATE option otherwise you won't be sent to the correct department. They're more than willing to swing a deal if you let them know that you have been presented with tempting offers from their competitors.

THx...I called any they don't seem to give me any discounts...having been a customer since 2003...any advice? I tried getting the 17.50 killer deal with a free iphone for 3 yrs...but that's not allowed...

[petieboy]

Was on month to month since Spring 2008.

Signed from retentions:

3 yr contract
$17.50 EPP
$11.00 value pack
$30.00 6Gig data
SAF + taxes

$10.00 credit, 36 months

$349 iPhone - $50 fido dollars

Edit: + 3 months unlimited something.. local calls and sms I think.

[paynez]

this is wat i got...i was customer b4 for a year

3yr contract
$17.50 plan
Free unlm Incoming
Free Caller ID
Voicemail $7
SAF + tax
and iphone 16 gb but no data plan

does anyone know a safe way to block data useage...something that you tried and kno it works well, plzz PM me and let me know. Thnx

[chrza]

Parents are on a couples plan with bell, but they want to leave. I've been a customer with Fido for like 7 years now. Think it's possible to get them some freebies?

I'm hoping to get them either the $35/month couples plan with free caller ID for both of them or each of them the $17.50 plan with free caller id.

[canucks]

The following retention plan is what I just signed up today:

- 200 minutes anytime
- 1000 evening and weekend after 7pm
- unlimited incoming
- free caller ID and voicemail
- 50 free text messages
- 2 years contract

The plan is $25/month and I am given $10/month credit, so the total I will be paying per month is $25 - $10 + $7.45 + tax = $25.14/month.

Since I don't need a phone so I am given back $50 credit.

I needed to call a few times before I can get this plan. The first few calls I told them I wanted to switch to other operators and asked them what they could offer to make me stay. They gave me plans not as good as this one. Finally I called to ask them to match a great Telus plan and then I was given this plan.

[mksliao]

I'd like to see maybe a scan from the bill, BS, i have 5 lines with them, and they won't budge on Iphone, no credits at all.
I have 2 fido lines.

Line #1:
Cityfido $40
SAF credited
$16 Value Pack
-Caller ID
-Name Display
-Enhanced Voicemail
-Who Called
-2500 Text Messages
$15 monthly credit

Line #2:
$20 + SAF
200 daytime minutes
1000 F2F
Unlimited Evenings & Weekends
$16 Value Pack
-Caller ID
-Name Display
-Enhanced Voicemail
-Who Called
-2500 Text Messages
$15 monthly credit

The CSR used my $198 fido dollars to get an 8gig iphone for the cityfido line and I had to pay out approximately $80 extra.
Both lines are in a contract for another year and half.

Also got the $30 6gig data plan on the cityfido line.
I'm happy with this deal!

[gunsmokez]

I'd like to see maybe a scan from the bill, BS, i have 5 lines with them, and they won't budge on Iphone, no credits at all.

I wouldn't budge for you either even if you had 100 lines and worked at fido. In fact, I would raise your rates :twisted:

[PianistGirl]

You just gotta talk to the right person and be NICE when you talk to the CSR. Don't get mad and in their face... threatening to cancel.
It won't do you any good. And your account will get flagged.

What happened to me was...

I called in to ask to use my fido dollars up for a phone. Didn't even ask about the iPhone. I just wanted a free back-up phone just in case my current phone breaks or whatever.

Since fido dollars disappear after 4 years (yes, it's written in small print! which is why you might notice your fido dollars not really increasing if you've been a customer for more than 4 years)...
I wanted to get a phone.

The CSR offered me the iPhone. I was hesitant at first since I originally wanted a back-up phone since my current phone is quite new.

But since he offered it and even after I explained that Cityfido customers seemed to not be getting it or they are losing their SAF credit... etc...
he said that's not always the case with everyone. It just depends on the customer and their account history and payments etc.

Since my 2nd line, I am having to pay the SAF with another plan, the CSR said that's good enough and that I can get a iPhone with my Cityfido line, with a choice of adding or not adding the $30 6gig data plan.
He told me not to go for it since I could just use wifi... but I added it anyways. Might as well use the iPhone with all it's features.

So I went for the deal.

Some CSR's are really rude and don't offer anything.
Often I find that most are nice!
I obviously got a really nice CSR.

So if you guys have a Cityfido plan WITH another plan that's NOT Cityfido and you are paying SAF with that non-cityfido line, you should manage to get the iPhone, even with some credits!

:cheesygri

[MrSkinny]

^^

maybe it helps taht youre a girl too. i have onecity fido line with no SAF and i want to use my 166 credits on an iphone without data.

sigh. any one have luck getting that?

[jrice]

Do they operate on Saturday?

[seifer333]

2yr plan

200 day time
unlimited evening/weekend at 5pm
1000 F2F minute
$11 package (CID, VM, Who's called, 125 text)

$20 + $11 - $10 credit + 6.95 + 0.50 = $28.45

Sounds good?

[chriskris_1221]

here is what i got yesterday

3 years contract with 16gb iphone and used my fidodollars to get it

200 mins
free text message up to 50
caller ID +$7
unlimited calls at evening and weekends

$24.5

[PianistGirl]

If you only have cityfido, it's still worth a shot calling to see what they can do for you.
But I think it's going to be more difficult.
When I only had the cityfido line, they wouldn't even give me a phone at a contract price when I did a contract renewal.

But you still never know!

Someone else posted this up on another site:

----------------------------------------------------------------------

(July 2008)

---- message from fido -----

Hello,

We would like to thank you for visiting our Fido Web site.

Existing customers in their renewal window can upgrade to iPhone 3G.
They will need to check their upgrade eligibility, but a customer on
with a monthly service fee that is over $30 for example can upgrade to
iPhone 3G at $199 (for the 8GB model). (You are eligible)

As you're a Fido customer, you can also use your FidoDollars towards the
purchase of iPhone 3G.
You may renew your Fido Agreement up to 6 months before its expiry date
to benefit from another handset upgrade, and you may do this in store.

You will be able to keep you City Fido plan, the commitment will be
changed to a 3 year agreement. (ask the rep to override the 2 year
agreement)

Should you require further assistance for this or any other matter, you
may contact Customer Service at 1 888 481-3436 weekdays from 8:00 am to
9:00 pm and weekends from 9:00 am to 5:00 pm. Our representatives will
be pleased to assist you.

Sincerely,

Fido Internet Consultant

[venice_it]

They were pretty firm on me paying the SAF to keep City Fido and get the iphone. The only way to get the iPhone and keep City Fido with no SAF was to have a second line where the SAF was being paid.

At first this was a deal breaker for me since I didn't want to give up my included SAF with City Fido. Then I saw the Full Fido 80, which has a pretty good included coverage area, high volume of minutes, voicemail, data, text etc. I switched because the city fido plan along with these options for the iphone would have cost me more than the full fido 80 plan. I also never exceeded 1000 minutes/month or used the huge calling area of the original city fido to its fullest extent, so if you do, then this plan might not be for you.

You also get tired of being treated like a second class customer when in fact the City Fido users were probably their most loyal. I have been a customer for over 9 years and they wouldn't even give me a free phone upgrade unless I paid the SAF, so I had to pay full price (minus fido dollars) for all my phones under the City Fido plan.

[MrSkinny]

thanks for those posts. i'll give them a call again today and try to quote the emai lfrom fido. if i can get the iphone 3 yr renewal is no biggie.

any details on what the 80$ plan entails? im good with my city fido w no saf and the 11 plan - 10 bucks as i dont use any other features. i have 166 fido dollars so the iphone makes the most sense. fido has an extremely weak selection of phones.

[venice_it]

I think the email could also be understood that they will let you keep your City Fido and get an iphone, but not without paying the 6.95 access fee. Of course, they don't say that, but it will be interesting to see what the rep says.

If you are getting an iphone, you really need a data plan and that will add $30 to your city Fido. Plus if you have mail and call display etc, you are looking at more money. Compare the full fido 80 on the website http://www.fido.ca/web/content/planpromo/q308_fullfidotable You also get 3 months at half price if you sign up for 3 years.

Your best imo if you want the iphone is to go with the full fido 80 (if you can live with the reduced calling area). Otherwise, get a different phone and keep the City Fido plan.

[mksliao]

Iphone for sale call 611

8gb $650
16gb $750

[AAABBB]

I am on CityFido with no SAF since 2004. I called the rep yesterday and asked if I can get an iphone as only 5 months are remaining for my contract to end. She said the same thing, that if I let go of my SAF credit and change my contract duration to 3 years instead of 2yrs, then I can get the iPhone. I said no way I am letting go of my SAF credit.

On the other hand, my wife is also on cityfido, but she does not have the SAF credit, so she was able to get an iphone.

[st7860]

I think the email could also be understood that they will let you keep your City Fido and get an iphone, but not without paying the 6.95 access fee. Of course, they don't say that, but it will be interesting to see what the rep says.

If you are getting an iphone, you really need a data plan and that will add $30 to your city Fido. Plus if you have mail and call display etc, you are looking at more money. Compare the full fido 80 on the website http://www.fido.ca/web/content/planpromo/q308_fullfidotable You also get 3 months at half price if you sign up for 3 years.

Your best imo if you want the iphone is to go with the full fido 80 (if you can live with the reduced calling area). Otherwise, get a different phone and keep the City Fido plan.

its better to keep the city fido if you have it already as full fido is rather worthless

[PianistGirl]

As long as you are paying for SAF in your account, whether it is the cityfido line OR another line...
they can give you the iphone.

If you aren't paying for SAF at all, it seems like there's no chance in getting the iphone.

That's how they got around my account because of the 2nd line I have.
Paying for SAF on that line.

But there are some plans you can get away with that almost feels like unlimited.

They offered my brother this plan:

700 day time
unlimited evenings and weekends from 7pm
fido to fido, fido to rogers in Canada
Call Display
Voicemail
2500 Text messages

$40/month plus SAF and taxes.

That's a lot of day time minutes and at per-second billing!

[i2ik]

I called up Fido today and got a retention package.


My original plan was
Fido/Fido Package $25
100 daytime mins.
1000evening and weekend minutes starting at 7:00pm.
then Caller ID + Voicemail $9

Total is $25 + 9 + 6.95 + 0.50 = 41.45 + gst pst = 46.83

I got starting Sept 30
200 Daytime Mins
Unlimited Evening and weekend mins starting 5:00pm
unlimited calls to fido, rogers phones and home
caller ID + voicemail
125 textmsgs
#auto option
for $17.50 + 11(Value Pack) + 6.95 + 0.50 = 35.95 + gst pst = 40.62


PLUS I get 6 months free local calling and 1 free month For a 3 years contract. I can also purchased an Iphone 8 gig for 44.50$ + taxes with my fido dollars.

Could i got a better deal?

[Aznsilvrboy]

So I called in for my friend on Friday to negotiate for her a better price plan and was offered:

$17.50 EPP plan
$11.00 value pack (Call display, voice mail, 125 outgoing text)
$10.00 unlimited incoming ($10 credit)
$7.00 credit for 1 year (expires 4 months before contract ends)

total: $28.95 + tax (after SAF and 911)

I asked the agent to note the plan down on the account since i needed time to consider (ask my friend's permission) and I will call back on Monday with my decision.

I call back today (twice) and both agents refused to give me the offer because they said it makes the plan "too cheap" and that they got emails saying that they cant give that many credits on the $17.50 EPP plan. I argued with no prevail.

What can/should I do?

[mksliao]

Renwed my city fido, no phone $46 including the $11 value pack and saf

[GeorgeB]

Just getting an iPhone contract and the deal offered to me is:

$25 -

- 400 minutes daytime
- 1000 evenings & weekends from 7pm
- unlimited incoming calls
- Voice Mail
- Caller ID

$30 - 6GB data plan

What do you all think of this plan?

I got a better deal but was not allowed to bundle it with an iphone contract...

Thanks in advance...

[MrSkinny]

Renwed my city fido, no phone $46 including the $11 value pack and saf

same deal here no iphone.

fido phone selection sucks ass.

[jrice]

Original I have this and I had been with Fido for 2 years and had collected around $100 fido dollars:

200 min + unlimited after 7 + unlimited incoming ($25 plan)
CID $7
50 txt msg $3

I had renewed the plan with them and I got the following:

200 min + unlimited after 7 + unlimited incoming ($25 plan)
CID free
100 txt msg $5
$10 plan credit

Total $20 + SAF + TAX

Also got a Nokia 6301 free, even not the best phone.

[Aznsilvrboy]

Original I have this and I had been with Fido for 2 years and had collected around $100 fido dollars:

200 min + unlimited after 7 + unlimited incoming ($25 plan)
CID $7
50 txt msg $3

I had renewed the plan with them and I got the following:

200 min + unlimited after 7 + unlimited incoming ($25 plan)
CID free
100 txt msg $5
$10 plan credit

Total $20 + SAF + TAX

Also got a Nokia 6301 free, even not the best phone.

Wow, they have a $25 plan that includes unlimited incoming CALLS, 200 minutes and unlimited evening/weekends?!

[jrice]

Wow, they have a $25 plan that includes unlimited incoming CALLS, 200 minutes and unlimited evening/weekends?!

That was promotion 2 years ago...

[venice_it]

$25 -

- 400 minutes daytime
- 1000 evenings & weekends from 7pm
- unlimited incoming calls
- Voice Mail
- Caller ID

$30 - 6GB data plan

What do you all think of this plan?

That plan looks pretty good. At least you have data with your iphone and a decent amount of minutes. I don't understand people getting iphones without data or so few minutes you can't really use the phone. Enhanced voice mail would be nice instead of basic and maybe a few text messages, but I probably could have gotten away with this plan and saved a few dollars over the full fido 80.

[yesman]

I don't understand people getting iphones without data or so few minutes you can't really use the phone.

Here we go again, maybe some of us have wifi at home and at work, and since im between the 2 90% of the time, does it really make sense to get a data plan?

[uman]

Here's what I got:
250 minutes U/L evening W/E after 6 PM
iPhone Value Pack
1000 LD minutes
Free incoming
R2R
for $35 + SAF

I also got the $30 data plan on a 3 year contract.

[GeorgeB]

That plan looks pretty good. At least you have data with your iphone and a decent amount of minutes. I don't understand people getting iphones without data or so few minutes you can't really use the phone. Enhanced voice mail would be nice instead of basic and maybe a few text messages, but I probably could have gotten away with this plan and saved a few dollars over the full fido 80.

thanks for your input. It is actually enhanced VM and will probably call back later today to put an order of the iPhone through. Currently have the 1st gen iPhone but no data plan and find the MS exchange for work the 'killer' feature so definately need a data plan. Also I am paying $95 for my current plan so will be saving even more on the new plan.

[tjex]

I currently have the old City Fido where I don't pay the network access fee.
The plan is running out at the end of the month and I got a call from them.

They want me to re-sign for 2 yrs but aren't offering anything new. I can get a new phone but I have to give up the free network access fee.

If I don't re-sign, the plan goes up to $50 (from $45) and I have to pay the network access fee.

Anyone else had to deal with this? I thought plans were grandfathered and couldn't change.

I'm new to this forum and would really appreciate your advice.

[st7860]

I currently have the old City Fido where I don't pay the network access fee.
The plan is running out at the end of the month and I got a call from them.

They want me to re-sign for 2 yrs but aren't offering anything new. I can get a new phone but I have to give up the free network access fee.

If I don't re-sign, the plan goes up to $50 (from $45) and I have to pay the network access fee.

Anyone else had to deal with this? I thought plans were grandfathered and couldn't change.

I'm new to this forum and would really appreciate your advice.

call 1-866-273-3436 and choose 'deactivate' from the menu then negotiate with them

[which]

I just extend my contract in fido for another 2 year and I need to buy a new handset. To be frank fido doesnot have any good phone but I need to use up my fido dollars. Does anyone have a recommendation? I have only voice plan so I guess sumsung jack or moto q9 is not available for a discount price. TIA

[venice_it]

If I don't re-sign, the plan goes up to $50 (from $45) and I have to pay the network access fee.

Anyone else had to deal with this? I thought plans were grandfathered and couldn't change.

This has pretty much been the way it has been in the last couple years after City Fido was done away with. If you like the plan you might as well re-sign to avoid paying the SAF. You pretty much get no breaks for being a City Fido customer and get treated like a second rate customer until you start paying the SAF.

[retrac3]

Hi,
Thanks for the info on this thread. I called today to negotiate a new contract. I've been with fido for 3 years with a couples plan. I split up the lines, and this is what I got for each line:

200 anytime
1000 Evenings and Weekends
Unlimited incoming
Caller ID
2 mths local calling
2 year contract
$25.36 all in for each line.

I'm reasonably satisfied, not great at pushing for more, but my question is: I only decided to get one new phone, and was wondering if I should be able to get an additional discount on one of my lines because I opted not to get a new phone on that line(I agreed to a 2 year contract). The person on the phone told me that that's not how it works, that I don't get anything extra off if I opt not to take a phone. True?

[S.Chan]

I currently have the old City Fido where I don't pay the network access fee.
The plan is running out at the end of the month and I got a call from them.

They want me to re-sign for 2 yrs but aren't offering anything new. I can get a new phone but I have to give up the free network access fee.

If I don't re-sign, the plan goes up to $50 (from $45) and I have to pay the network access fee.

Anyone else had to deal with this? I thought plans were grandfathered and couldn't change.

I'm new to this forum and would really appreciate your advice.


If you have 2 or more lines under one account/name, then you can keep SAF credit and get an agreement discounted phone when you renew.

As for having to pay the SAF if you don't resign, you were mailed a letter back when they discontinued CityFido that stated you would only be guaranteed your CityFido price of $40/$45 (depending on when you signed up) and your SAF credit as long as you renewed your contract. If you don't resign, the plan is still grandfathered for you, but you'll pay the SAF.

[Sprite_TM]

that is exactly what i have except i pay a penny more

Hi,
Thanks for the info on this thread. I called today to negotiate a new contract. I've been with fido for 3 years with a couples plan. I split up the lines, and this is what I got for each line:

200 anytime
1000 Evenings and Weekends
Unlimited incoming
Caller ID
2 mths local calling
2 year contract
$25.36 all in for each line.

I'm reasonably satisfied, not great at pushing for more, but my question is: I only decided to get one new phone, and was wondering if I should be able to get an additional discount on one of my lines because I opted not to get a new phone on that line(I agreed to a 2 year contract). The person on the phone told me that that's not how it works, that I don't get anything extra off if I opt not to take a phone. True?

[chex]

Hi,
Thanks for the info on this thread. I called today to negotiate a new contract. I've been with fido for 3 years with a couples plan. I split up the lines, and this is what I got for each line:

200 anytime
1000 Evenings and Weekends
Unlimited incoming
Caller ID
2 mths local calling
2 year contract
$25.36 all in for each line.

I'm reasonably satisfied, not great at pushing for more, but my question is: I only decided to get one new phone, and was wondering if I should be able to get an additional discount on one of my lines because I opted not to get a new phone on that line(I agreed to a 2 year contract). The person on the phone told me that that's not how it works, that I don't get anything extra off if I opt not to take a phone. True?

That is a really good deal imo. I wonder if I can get the same price but get unlimited text messaging instead of unlimited incoming, and get fido-fido and fido-rogers if I sign a 3-year contract...

[ma678]

I have exactly the same plan as yours, and I pay $19.54 all in.:cheesygri

Hi,
Thanks for the info on this thread. I called today to negotiate a new contract. I've been with fido for 3 years with a couples plan. I split up the lines, and this is what I got for each line:

200 anytime
1000 Evenings and Weekends
Unlimited incoming
Caller ID
2 mths local calling
2 year contract
$25.36 all in for each line.

I'm reasonably satisfied, not great at pushing for more, but my question is: I only decided to get one new phone, and was wondering if I should be able to get an additional discount on one of my lines because I opted not to get a new phone on that line(I agreed to a 2 year contract). The person on the phone told me that that's not how it works, that I don't get anything extra off if I opt not to take a phone. True?

[PianistGirl]

When I talked to Fido CSR, they told me that as long as you renew a contract BEFORE the current contract is up for cityfido, you are able to keep your current price ($40/$45) and plan and SAF credit.

I have always asked that question when I call in, just to make sure!

:cheesygri

[PianistGirl]

I have a friend who works at Fido.
She told me that if you get the iPhone without a data package, you can end up getting internet charges, even when fido blocks internet.

Apparently, it's not 100% full proof in avoiding any charges.
I suppose you can block most of the connections by turning the settings off and stuff?

She told me that a customer had came into the fido store and complained that the bill was over $1000 just in the internet costs.
(Could that even be possible?)

[Shiznacka]

She told me that a customer had came into the fido store and complained that the bill was over $1000 just in the internet costs.
(Could that even be possible?)

Easily...

I got nicked last month for data at $107 for 3.5mb of data....so assuming i had 30 mb (which is not even scraping the surface of the 6gb/$30 per month feature) it would be about $1000.

If you read back you will find my story but basically fido/rogers have seperate block codes for data. And if you have a jailbroken iPhone you can get a program called BossPrefs which allows you to disable data with a flick of a slider.

[retrac3]

Does anyone know if you can still get a credit on your account if you don't take a new phone with a new agreement (noticed that people mention this in the past in this thread)? I just signed a 2 year and didn't get a phone, but was told I couldn't get a credit, even though they were willing to give me the nokia 5200 for $75 on a 2yr. Sorry about asking twice.

[jigz2k3]

here what i got

350 day time
Unlimited incoming
Evening/Weekend Unlimited (at 5pm)
Unlimited text messaging
1000 long distance minutes
CallerDisplay/VM
SAF/911 included

$20 + (i pay $15 for 6GB 3G data plan)

$35 + tax = $39.55

Been with Fido more than than 8 years.

[brokekid]

God damn it, that is some A** kicking deal :twisted: . How did you get the discount on the 6GB data? I am impressed!! How long is the contract and what phone where you able to get?


here what i got

350 day time
Unlimited incoming
Evening/Weekend Unlimited (at 5pm)
Unlimited text messaging
1000 long distance minutes
CallerDisplay/VM
SAF/911 included

$20 + (i pay $15 for 6GB 3G data plan)

$35 + tax = $39.55

Been with Fido more than than 8 years.

[mksliao]

i renewed with city fido, saf credit, plus $10off the $11 value pack, no phone though.

[jigz2k3]

God damn it, that is some A** kicking deal :twisted: . How did you get the discount on the 6GB data? I am impressed!! How long is the contract and what phone where you able to get?

3 years.. got the iPhone 3G at $149.99.... told them i was going to cancel, and since I never missed a payment in my 8 years i been with Fido. I guess this is how they pay back :)

[oasis_njdevils]

just called retention and they guy explicitly asked me if i was forwarded by CS? I told him i called the retention line, in case he could verify. Guy called me "tricky", and wouldnt let me renew, even though my contract is up on ~7months. Says i have to wait till 6 months prior to renew and get new hardware.

Is this true?

[Shiznacka]

just called retention and they guy explicitly asked me if i was forwarded by CS? I told him i called the retention line, in case he could verify. Guy called me "tricky", and wouldnt let me renew, even though my contract is up on ~7months. Says i have to wait till 6 months prior to renew and get new hardware.

Is this true?

Nope. Call again. The plans vary from Rep to Rep. I've gotten bitchy ones but than I've gotten a great one.

[skyc280]

damn rentention said they wouldn't give credits on the 17.50 plan now

[champ91]

just called retention and they guy explicitly asked me if i was forwarded by CS? I told him i called the retention line, in case he could verify. Guy called me "tricky", and wouldnt let me renew, even though my contract is up on ~7months. Says i have to wait till 6 months prior to renew and get new hardware.

Is this true?

Actually, i think you do have to be within 6 months of your contract ending to renegoiate

[ali88]

if I get the EPP plan ($17.50) now would I be able to call fido or rogers after several months and ask them to add more features and stuff? can I negotiate while im on a contract?

[krypton]

if I get the EPP plan ($17.50) now would I be able to call fido or rogers after several months and ask them to add more features and stuff? can I negotiate while im on a contract?

i called after 1 years on 2 year contract, but you cant really threaten that you will cancel because you have to pay the penalty..... but yes you can

[kenchau]

here what i got

350 day time
Unlimited incoming
Evening/Weekend Unlimited (at 5pm)
Unlimited text messaging
1000 long distance minutes
CallerDisplay/VM
SAF/911 included

$20 + (i pay $15 for 6GB 3G data plan)

$35 + tax = $39.55

Been with Fido more than than 8 years.

That has to be the deal of the century for my purposes. Damn! Do you know whom you spoke with that gave you that deal?
I wouldn't even need the unlimited incoming or the 1000 long distance - WOW!

[Fragle]

That has to be the deal of the century for my purposes. Damn! Do you know whom you spoke with that gave you that deal?
I wouldn't even need the unlimited incoming or the 1000 long distance - WOW!

+! I would gladly take another year on contract to get that deal!

[nandemo]

here what i got

350 day time
Unlimited incoming
Evening/Weekend Unlimited (at 5pm)
Unlimited text messaging
1000 long distance minutes
CallerDisplay/VM
SAF/911 included

$20 + (i pay $15 for 6GB 3G data plan)

$35 + tax = $39.55

Been with Fido more than than 8 years.

I just talked to a representative and they wouldn't even budge to anything close to that. I even had interrupted service for my account this past weekend. Huh. I even talked to the representative's supervisor who continued to give me the same ol' spiel about how they are not allowed to give any goodwill credits to customers when they are involved with the iphone.

I've been with Fido for 7 years.

Looks like I'm going to take my business elsewhere.

[xg3]

Just signed up with this contract... for 2 years.

200 Daytime Minutes
Unlimited Incoming
Unlimited Text Messaging
1000 evening minutes after 5:00PM
Caller ID
6 Months Unlimited Local Calling

$25+SAF+Tax = $32.45 + tax = $36.70 (approx)

Good enough for me!

[blakhart]

dammit what was the direct number to retentions?

[st7860]

1-866-273-3436

[rapsrealm]

If i'm currently on the couples plan (the second person on the account) and I wanted to negotiate a new deal when my contract is set to expire would I have any "authority" to get a good deal or would they just be like you weren't the primary on the couples plan so your considered a new customer?

[junkinthetrunk]

I'm not so sure about this deal, but because it involves two iPhones, it might be okay.

I have two lines, so each is:

$25
200 weekday minutes
1000 eve/wkend @ 7pm
unlimited incoming calls
unlimited text messaging in/out ($10 charge with $10 credit = 0)
Caller ID

$8
Visual Voicemail

$30
6GB plan (signed up on last day sept 30.)

$10
1000 Canadian LD

===========
$73.00 + SAF + 911 + Tax


8gb iPhones were each $249 as my base plan wasn't over $30/month.
$10 credit is only for the duration of the contract.

[oasis_njdevils]

just called retention and they guy explicitly asked me if i was forwarded by CS? I told him i called the retention line, in case he could verify. Guy called me "tricky", and wouldnt let me renew, even though my contract is up on ~7months. Says i have to wait till 6 months prior to renew and get new hardware.

Is this true?

I just called back, and the guy had left a note in my account file...damn!:mad: I cant do anything for another month.

[kevin069]

In Montreal, heres what I got:

25$ - 5$ credit

200 minutes
1000 eve/wknds @ 7pm
unlimited incoming
unlimited text (10$ - 10$ credit)
CID included

20$ + 7.45$ for SAF/911 = 27.45

Thats about 15$ less than what I was paying plus Im getting unlimited texting so Im happy. :o

[lofony]

In Montreal, heres what I got:

25$ - 5$ credit

200 minutes
1000 eve/wknds @ 7pm
unlimited incoming
unlimited text (10$ - 10$ credit)
CID included

20$ + 7.45$ for SAF/911 = 27.45

Thats about 15$ less than what I was paying plus Im getting unlimited texting so Im happy. :o

They only offer me

200 minutes
1000 eve/wknds @ 7pm
unlimited incoming
Anytime Network Callings (F-R)
CID included

[lofony]

Shoot

They said they can give me $5 discount for $10 text messages per month for 24ma.........

I guess I need to call them next month to restart the whole negotiation process.

[PianistGirl]

Has anyone heard about the iPhone usb adapter recall?
Apparently, no one is receiving there iphone because apple has done a recall on the usb adapters.
So the expected date of delivery is much later now for everyone.

Just got off the phone with a Fido rep.
She was nice. She gave me a month credit on the data plan since the phone isn't even here yet.

***It's apparently the power adapter to the wall socket. Not the usb adapter.***

[comet]

anyone know if ur account gets flagged how long does it stay there for?

[lofony]

anyone know if ur account gets flagged how long does it stay there for?

it will stay there.... depends on the CSR..... some don't care and don't bother to check what happen to the account, but some do care about it....

that's why ppl suggest "Don't be too mean to CSR." Even they are not nice, just hang up and call again. No Harm at all.

[pgo]

it will stay there.... depends on the CSR..... some don't care and don't bother to check what happen to the account, but some do care about it....

that's why ppl suggest "Don't be too mean to CSR." Even they are not nice, just hang up and call again. No Harm at all.

they have itemized records of when you called, so if you call too often, they may also flag the account.

[jeremy31]

Just got this with 3yrs contract with Iphone.

$17.50
200 Daytime
Unlimited after 5PM
Free for 2 years VM & CID
3 months unlimited local calling
$.50 911
$6.95 SAF

total $24.95/month plus tax = $28.19

Used $46 FidoDollars to get 8GB iPhone @$249 (Backorder when you order online/phone ( bought the Iphone from Fido store then retention dept. will change my new plan ($17.50) once i bought the Iphone.

Turned off data

[richiehehe]

Hi just called Rogers retention for my dad and got this deal:

250 daytime
unlimited incoming calls
unlimited evening/weekend starting at 6
call display
enhanced voicemail
Rogers to Rogers
Free crappy Nokia phone
(No contract)
= 20+SAF+TAX = $31.xx

This is what I have on my Fido:

200 daytime
unlimited incoming calls
unlimited evening/weekend starting at 7 ithink
call display
Sony Ericsson Z710i Phone (used 30 bucks from fido dollars)
(3 years contract...:( )
= 15+SAF+TAX = $25.xx

Is this a good deal or did I get ripped off? I think I can change the Rogers plan cuz I just got it today but not Fido cuz I got that plan in Jan.

[krypton]

Hi just called Rogers retention for my dad and got this deal:

250 daytime
unlimited incoming calls
unlimited evening/weekend starting at 6
call display
enhanced voicemail
Rogers to Rogers
Free crappy Nokia phone
(No contract)
= 20+SAF+TAX = $31.xx

This is what I have on my Fido:

200 daytime
unlimited incoming calls
unlimited evening/weekend starting at 7 ithink
call display
Sony Ericsson Z710i Phone (used 30 bucks from fido dollars)
(3 years contract...:( )
= 15+SAF+TAX = $25.xx

Is this a good deal or did I get ripped off? I think I can change the Rogers plan cuz I just got it today but not Fido cuz I got that plan in Jan.

its good, instead of VM+CD you can get value pack which includes text messages i think

[kenchau]

I just called back, and the guy had left a note in my account file...damn!:mad: I cant do anything for another month.

My contract wasn't due to renew until June 2009. But I called through the usual way - CSR - and explained to her how I saw a better deal, etc. Then she forwarded me to retention. And I was able to get a new contract starting on my next billing cycle (October 26).

200 daytime
unlimited evenings/weekend (starting at 5pm)
1000 fido-to-fido minutes
6 months unlimited local calling
$20 - $5 credit for the term of the contract

My original value pack from last year (different than what's available now)
Call Display/Name Display/Who Called
Voicemail
2500 Text/Instant Messaging
$16 - $10 credit for the term of the contract

$21 + SAF + 911 + taxes = $32.15

Even if I would have had to pay the early cancellation fee of $20/month remaining, it would still be cheaper since my bills now come out to at least double that. :cheesygri

[a8239]

sweet deal ~
do you remember which CSR you talk to?


3 years.. got the iPhone 3G at $149.99.... told them i was going to cancel, and since I never missed a payment in my 8 years i been with Fido. I guess this is how they pay back :)

[dynamiteroll]

200 minutes
Unlimited eve/wknds @ 5pm
Unlimited Fido - Fido/Rogers
Caller ID


$17.50 + SAF + 911 + taxes
3 year

Not the best perhaps but I'm pretty satisfied. This is for both myself who was on contract and the wife who was on Pay As You Go.

[ct809]

so I called in a few times, and finally got something out of them.

Before, i was on a
$30 F2F canada plan
+ Call ID
+ SAF
- $10
= $34ish + tax (month to month)


Now, I'm still on the
$30 F2F canada plan
- $10 credit
+ $11 VP
- $7 credit
+ SAF =
31 + tax, NO CONTRACT, and used up $47 fido dollars to get that POS nokia 2760 for free ($75 value)


I was also offered, but rejected:
200 day
unl e/w
6 mo unlimited
CD, EVM
125 SMS
1000 F2F
$23/mo (incl SAF) + tax on 2 years renewal

F2F Canada
+ $11 VP
+ SAF
-$15/month
=$33 + tax on 2 years renewal

$20 1000F2F
200 daytime
ul e/w
$11 VP
= $20 + SAF + $11 - $10/month = $28.45 + tax on 2 years


It seems like they budge more if you call in and skip the BS and say something like
'i'm calling in to give fido 30 days notice that i'm porting out'

instead of doing the
'ohh i've been shopping around...'
'oohhh im thinking of cancelling because telus/bell is offering blah blah'

[lofony]

Well, my plan is Old Fido Plan

$25+$6.95+$0.5+$7+taxes
100 min day time, 1000 min evening and weekend
unlimited fido calling and text messages locally

After a deeply consideration

I took a two year offer
200 min outgoing daytime
1000 min outgoing evening and weekends
unlimited incomings anytime locally
free call display

$25-$10+$6.95+$0.5 with two year contract plus used all my fido dollar $79 for a free sony w380a.

Another choice, Killer plan with any $10 option like FIDO Option for an iphone.

$17.5+$6.95+$0.5+$7
200 min daytime
unlimited evening and weekends after 5pm
choice of fido option or unlimited incomings

and 6mo unlimited local calls.
At least I save $8 a month.

I think I am not the best but not the worst.

[antou]

Ha! i just called to cancel and they forwarded me to retention (or customer relation)

i got:

200 daytime
1000 e/w
unlimited incoming
unlimited F2F & F2R
unlimited text messaging
CID

with SAF + 911 and tax crap...
total of $36.63

the negative part of all this...
3 year contract
$349 + tax for the stupid white iphone

[lofony]

To Antou

Plan:
"200 min daytime outgoing
1000 min daytime outgoing
unlimited incomings
unlimited F2F F2R
unlimited text messages
Call Display"

Hey Friend, you sign any agreement and get a phone?

[lofony]

Iphone really depends on the Service Rep. My 1st one said I can get it as long as I sign up 3yrs agreement. Unfortunately I did not take his offer. Shoot.......

[dbomb]

Has anyone tried renegotiating a City Fido Plan? I was thinking about it, but they tend to be brutal on ppl who have this plan.

[PianistGirl]

dbomb...

i have cityfido:

$40 cityfido
no SAF
$15 for:
Caller ID
Visual Voicemail
Who Called
2500 Texts
(Just recently changed to that value pack since receiving the iPhone)
$30 6 gig data plan
$15 monthly credit

(They also took $198 fido dollars and charged me approximately $80 to get the iPhone 8 gig just a few weeks ago without a contract renewal since I'm about 6-7 months in my contract right now.
But I do have a 2nd line for someone else... so I think that helped my chances in getting credits and the iPhone.)

Hope this helps!
:cheesygri

[adams7]

My friend called in recently (to normal 611 CSR, not retentions) to renew after his 2 year $25 / 100 minutes contract expired, very easily got the following 2 year deal which looks good:
200 daytime, 1000 Evng/Wknd, unlimited incoming, caller ID for $25
911 $0.50
SAF $6.95
subtotal = $32.45
credit -$15
total = $17.45 (plus taxes)

plus they threw in 6 months unlimited local calls. They said he could have a new phone at whatever the normal 2 year price was, but he already had a new one so didn't bother.

So I called in yesterday asking for the same deal after 2 + 1.5 years on the same original $25 contract and they said NO $15 credit, that's too much, but offered $5 for a total $27.45 plus taxes. In other words they want me to pay $10 more than my friend, which is very annoying because I pay my bills more reliably, I referred my friend to Fido, and I've been with Fido 1.5 years longer. I said I'd get back to them on it.

How do I get the same $17.95 deal as my friend? Try again with another CSR? Try the "cancel plan" thing? :confused:

I can get a Shaw landline phone (conventional, not an IP phone) for about $12 a month (normally $22 but they knock off $10 if you already have Shaw internet. Most of my calls are from home but the cell mobility is nice.

[ma678]

I pay exactly the same as your friend with the same package.

Try to call Fido back in a few days.

Good luck.

My friend called in recently (to normal 611 CSR, not retentions) to renew after his 2 year $25 / 100 minutes contract expired, very easily got the following 2 year deal which looks good:
200 daytime, 1000 Evng/Wknd, unlimited incoming, caller ID for $25
911 $0.50
SAF $6.95
subtotal = $32.45
credit -$15
total = $17.45 (plus taxes)

plus they threw in 6 months unlimited local calls. They said he could have a new phone at whatever the normal 2 year price was, but he already had a new one so didn't bother.

So I called in yesterday asking for the same deal after 2 + 1.5 years on the same original $25 contract and they said NO $15 credit, that's too much, but offered $5 for a total $27.45 plus taxes. In other words they want me to pay $10 more than my friend, which is very annoying because I pay my bills more reliably, I referred my friend to Fido, and I've been with Fido 1.5 years longer. I said I'd get back to them on it.

How do I get the same $17.95 deal as my friend? Try again with another CSR? Try the "cancel plan" thing? :confused:

I can get a Shaw landline phone (conventional, not an IP phone) for about $12 a month (normally $22 but they knock off $10 if you already have Shaw internet. Most of my calls are from home but the cell mobility is nice.

[clueless]

do we get charged airtime when we call via *611?

[war1000]

Hey Guys,

I am thinking about calling fido for this since I bought an unlocked Blackberry and want to get data on it.

I have been a fido customer for 7 years now. Last 14 months on contract. I have 10 month left on this contract. Do you think if I call now and tell them that I want to cancel, they will give me a good data plan?

Thanks for your answer....

[winson82]

well if you are still on contract you can't just threaten to cancel since you have to pay to cancel. They might not take your threats so seriously vs if you were just on month to month and said you would cancel.

[war1000]

well if you are still on contract you can't just threaten to cancel since you have to pay to cancel. They might not take your threats so seriously vs if you were just on month to month and said you would cancel.

dang!! then I guess I will be stuck to not using data on the BB....crap!

[st7860]

you can still threaten to cancel even on a contract. just tell them you don't care about the fee because bell or whoever has a much better phone and price. you have to give 30 days notice anyway, so there's plenty of time to change your mind in case they accept your offer of cancelling.

[war1000]

you can still threaten to cancel even on a contract. just tell them you don't care about the fee because bell or whoever has a much better phone and price. you have to give 30 days notice anyway, so there's plenty of time to change your mind in case they accept your offer of cancelling.

alright i will give it a shot and report.

thanks

[st7860]

so before you call, pick a date thats at least 30 days in the future as your requested cancellation date.

[S.Chan]

do we get charged airtime when we call via *611?

No, calls made on your cellphone to 611 are free.

[war1000]

so before you call, pick a date thats at least 30 days in the future as your requested cancellation date.

called them. very weird experience. the guy seemed more like he is working for Bell. he was so eager to switch me over to bell. he even said that i'd be delighted to know that i can take my old number with me.

i didn't cancel yet. i will try again in the evening.

[comet]

called them this is what i got:

Line 1:

Before

100 anytime minutes
1000 evenings at 7
unlim incoming
Call display + Voicemail -- $9
plan 25$ + $9 + 6.95$ plus tax = $45.20

NOW:

200 anytime minutes ( per second)
1000 evenings at 7
unlimited incoming
50 txt
Call display
Unlimited Local Calls for first 6 months

with 2 year contract : $20.45 plus tax = $23.10

Line 2:

Before

250 (per-second) anytime minutes
Call display

no contract = 15$ plus tax = $16.95

NOW

250 (per-second) anytime minutes
100 txt
Call display

no contract = $15 plus tax = $16.95

What do you guys think? I talked to him for an 1hr and he wouldnt budge anymore been with fido for around 4 years. Although i wanted an iphone he wouldnt credit anything with the iphones and i would be paying 32.XX$ for line 1( 12$ extra per month) and its not really worth it paying 360$ extra within span of 2 years.

[war1000]

called them. very weird experience. the guy seemed more like he is working for Bell. he was so eager to switch me over to bell. he even said that i'd be delighted to know that i can take my old number with me.

i didn't cancel yet. i will try again in the evening.

Yippy!! Got a bit of a better plan from Fido!

I still have 10 months left on my contract so Fido was not very nice but still this is what I pitched to them.

I am always going over my minutes and its really hurting my pocket. I have been with Fido for 7 years and now its time to look elsewhere (this was probably a bad way to go, should have given them Bells deal or something)...anyways....

Previous Plan

50 daytime/1000 Even+Weekend/500 Incoming = $25
Even start at 5 = $7
Valupack (no txt msg) = $10
System Access = $6.95
Emergency = $0.50
Total = 57 (including tx)

New Plan

No change the the contract months
200 daytime/1000 Even+Weekend/Unlimited Incoming = $25
Valupack (including 150 txt) = $11
Data 1GB = $20
System Access = $6.95
Emergency = $0.50
Total = 72 (including tx)

Hopefully this time I will not go over my daytime mins...:D

Hope I can try this again when the contract is over in 10 months.

[marcox]

I'm considering to subscribe the $17.50 plan for a 8G iPhone.

I don't mind to have no data, no voicemail etc.. But I really don't want to pay extra $7 for only the caller ID. This will make the plan more like the regular $25 plan.

I'm currently using Fido Pre-paid for about a year now. Do you think I can get free caller ID if I call the retention?

Thanks!

[marcox]

1-866-273-3436

Will I be charged for minutes if I call this retention number? I know the regular CSR won't but not sure about this number.

Thanks!

[sketchED]

Just got the $17.50 plan includes

200 Daytime minutes
Unlimited Evenings beginning @ 5pm, Unlimited Weekend
Unlimited Incoming
No Data

All under a 3 year agreement

$17.50 + $6.95 + $0.50 = $28.19 (tax incl), purchased the Iphone for $250 - fido dollars

Is this a good deal?

CID/VM + 125 texts is an add'tl $11/mnth value pack

[marcox]

Just got the $17.50 plan includes

200 Daytime minutes
Unlimited Evenings beginning @ 5pm, Unlimited Weekend
Unlimited Incoming
No Data

All under a 3 year agreement

$17.50 + $6.95 + $0.50 = $28.19 (tax incl), purchased the Iphone for $250 - fido dollars

Is this a good deal?

CID/VM + 125 texts is an add'tl $11/mnth value pack

This is the regular Fido limited time offer plan + unlimited incoming calls. how can you get this??

I called them and tried to change unlimited evening/weekend to 1,000 minutes unlimited evening/weekend + CID. They rejected me which makes me sad....:(

[vtec88]

Ha! i just called to cancel and they forwarded me to retention (or customer relation)

i got:

200 daytime
1000 e/w
unlimited incoming
unlimited F2F & F2R
unlimited text messaging
CID

with SAF + 911 and tax crap...
total of $36.63

the negative part of all this...
3 year contract
$349 + tax for the stupid white iphone

I just got the same plan but i'm paying $39.32 for the remaining 1.5yrs left on my 3yr contract.

[dazz]

My mother wants to transfer from Telus to Fido. Will she get these deals too or all of these are for those who are already clients? Will she needs to call the retention department to get these deals or regular CSR can give the same perks?

[comet]

has anyone gottten the iphone on a plan which is credited through retentions? i was told i could not get the iphone on a credited retentions deal otherwise if i did gget the iphone, they would readjust my bills anyways to a higher amount. Anyone experience this ? or was the dude just saying that?

[sketchED]

This is the regular Fido limited time offer plan + unlimited incoming calls. how can you get this??

I called them and tried to change unlimited evening/weekend to 1,000 minutes unlimited evening/weekend + CID. They rejected me which makes me sad....:(

I got the plan through the retention department, the only way they would offer unlimited incoming is if I took a plan for 3 years, which you would need anyways in order to get a reduced cost Iphone

has anyone gottten the iphone on a plan which is credited through retentions? i was told i could not get the iphone on a credited retentions deal otherwise if i did gget the iphone, they would readjust my bills anyways to a higher amount. Anyone experience this ? or was the dude just saying that?:(

I was told the same thing, he said that they are not allowed to add any new credits, however previously I was getting a $10 credit for an extra 200 minutes which expires on Oct / 09 and he agreed to keep the extra 200 minutes on my account till then ... which dosen't make sense but I didn't argue, so for the next year I have 400 daytime then for the remaining 2 years it drops to 200

[b_nukz]

I'm in the middle of a three year contract with fido, i also have around $250 in Fido dollars. will i be able to buy the phone with my fido dollars?

[Killer_Saves]

I'm in the middle of a three year contract with fido, i also have around $250 in Fido dollars. will i be able to buy the phone with my fido dollars?

Yes you will be.

[krypton]

My mother wants to transfer from Telus to Fido. Will she get these deals too or all of these are for those who are already clients? Will she needs to call the retention department to get these deals or regular CSR can give the same perks?

new customers cant get retention plans as far as I know....

[msb45]

new customers cant get retention plans as far as I know....

correct

[msb45]

has anyone gottten the iphone on a plan which is credited through retentions? i was told i could not get the iphone on a credited retentions deal otherwise if i did gget the iphone, they would readjust my bills anyways to a higher amount. Anyone experience this ? or was the dude just saying that?

different people will tell you different things, even the supposed experts working in retentions will give you completely different things.

i was given the guarantee that I could keep all my retention credits for the duration of my 3 year contract

[can't get 'nough dealz]

I got:

200 Daytime
Unlimited Evenings and Weekends at 5 pm
Unlimited Incoming
Visual Voicemail
Call Display
2500 Text
6GB data plan

17.50 + 10 + 30 + 15 - 15 credit = 57.50 plus SAF

Plus an additional 15% better choices bundle,

I got the iPhone.

[emoci]

I got:

200 Daytime
Unlimited Evenings and Weekends at 5 pm
Unlimited Incoming
Visual Voicemail
Call Display
2500 Text
6GB data plan

17.50 + 10 + 30 + 15 - 15 credit = 57.50 plus SAF

Plus an additional 15% better choices bundle,

I got the iPhone.


The plan you got sounds pretty good...

Keep in mind that The Better Choice Bundles locks you in at least for 2 years not only with the Fido plan, but also with the other three services you have from rogers (I say 3 because you said 15% )...

[ernestchi]

so i'm already on a plan with the $11 value pack, but i find that 125 texts are not enough. what's annoying about the value packs is that the $15 option does not increase text messages, and i have to upgrade to the $20 pack to get 2500 texts. however, i don't use video messages or web browser at all, so the $20 package doesn't seem worthwhile. does anyone know if a CSR can offer to add on more texts to my plan, without changing the pack? i've been told no but wanted to confirm here.

[emoci]

so i'm already on a plan with the $11 value pack, but i find that 125 texts are not enough. what's annoying about the value packs is that the $15 option does not increase text messages, and i have to upgrade to the $20 pack to get 2500 texts. however, i don't use video messages or web browser at all, so the $20 package doesn't seem worthwhile. does anyone know if a CSR can offer to add on more texts to my plan, without changing the pack? i've been told no but wanted to confirm here.

They can definitely add more texts for you, depends on how many more you want.

See http://fido.ca/web/content/messaging/text_messaging_options

That said, call Retentions and not CSR to add a text package, and ask if they can give you any sort of a credit towards it...

[can't get 'nough dealz]

so i'm already on a plan with the $11 value pack, but i find that 125 texts are not enough. what's annoying about the value packs is that the $15 option does not increase text messages, and i have to upgrade to the $20 pack to get 2500 texts. however, i don't use video messages or web browser at all, so the $20 package doesn't seem worthwhile. does anyone know if a CSR can offer to add on more texts to my plan, without changing the pack? i've been told no but wanted to confirm here.

switch to the smartphone value pack

just tell them that ur using a smartphone now

[berriez]

you could lie to them and tell them that?

[f00kie]

I've been with Fido for about 5-6 years now, but never on contract (monthly). I am now certain I'll be staying around in my geographic area and can therefore sign a contract provided I get some savings out of it.

I am looking for:

100-200 daytime minutes -- not a big concern
Unlimited incoming -- just for peace of mind
1000/unlimited evenings/weekends at 7 p.m. -- have never gone over ~400
the $11 value pack

I'd like all of this for under $30 for the duration of the contract (3 years is fine), including all fees and taxes. Is this doable in my situation?

[emoci]

I've been with Fido for about 5-6 years now, but never on contract (monthly). I am now certain I'll be staying around in my geographic area and can therefore sign a contract provided I get some savings out of it.

I am looking for:

100-200 daytime minutes -- not a big concern
Unlimited incoming -- just for peace of mind
1000/unlimited evenings/weekends at 7 p.m. -- have never gone over ~400
the $11 value pack

I'd like all of this for under $30 for the duration of the contract (3 years is fine), including all fees and taxes. Is this doable in my situation?

What plan do you have right now?

You'd preferrably start with one of the Unlimited Incoming Plans and build from there...

Pretty much the way it works is they give you a plan at actual cost then they add in credits ...

So a very likely doable situation would be:

$30 for (150/Unlimited Incoming/Unlimited Evenings)
$11 Value Pack
$6.95
$0.5
Credit of $10
Credit of $5
Maybe a one time credit thrown in there

If you have one of the old Unlimited Plans, that'd be even better to build upon ...

[suka_boy]

Just got this with 3yrs contract with Iphone.

$17.50
200 Daytime
Unlimited after 5PM
Free for 2 years VM & CID
3 months unlimited local calling
$.50 911
$6.95 SAF

total $24.95/month plus tax = $28.19

Used $46 FidoDollars to get 8GB iPhone @$249 (Backorder when you order online/phone ( bought the Iphone from Fido store then retention dept. will change my new plan ($17.50) once i bought the Iphone.

Turned off data

Hey there, saw your deal and it looked quite good.
how much is VM & CID? Since in the 3rd year you'll be paying for this.

[taylur]

Okay, I don't know if anyone is going to be able to help me with this one, or if my hopes are just going nowhere.

I want to get an iPhone, preferably from fido, but to be honest I don't want to pay full price when i know people who have got really reduced rates. I currently have a plan with telus (about to run out), which makes me think that I won't be able to get a reduced rate since most people i've talked to have been fido/rogers customers and called retentions. I used to have a fido plan a few years ago, and my brother had a montly pay as you go plan from fido for awhile too.

So basically just wondering if theres any point in even calling to try and get a cheaper rate, be it from the customer service/phone store line, or from retentions. Or even going into the store, if they would ever give me a cheaper rate.
Thanks.

[brutal]

Hey there, saw your deal and it looked quite good.
how much is VM & CID? Since in the 3rd year you'll be paying for this.

How can you get VM and CID into the pkg for 2 yrs free? How long did you persuade the CSR to add that for you?

[artemis]

Does anyone know if they're still offering the 6gb data plan for $30 through retentions? I want to get a smartphone but only if I can surf unlimited without paying a ridiculous price for data.

[evilution]

I've noticed that rogers has much better retention deals than fido..

Has anyone tried taking advantage of the free porting from rogers to fido? where they cover the cancellation fee?

I was thinking of getting a fido contract..
using fido dollars.. getting a phone..

wait 6 months.. port to rogers.. get a new plan / new phone then..
then just wait until i'm eligible for a retention plan through rogers..


(my friend was just offered this retention plan through rogers..
she's been with them for 6+ years..
renewed plan a year ago..
phone was dying so I called in for her a month ago.. (so still 20+ months left on contract)
she got an amazing deal:

250 daytime.
unlimited incoming
unlimited text
unlimited eve/weekends
free CID / VM
1000 long distance minutes.
unlimited rogers to rogers..
All for 27.xx
plus GST (no pst), it's total under $29..

i've seen her bill, it's legit.. I've never heard of any fido plan coming close to this.. so I'm switching..)

[dynamiteroll]

I've noticed that rogers has much better retention deals than fido.


(my friend was just offered this retention plan through rogers..
she's been with them for 6+ years..
renewed plan a year ago..
phone was dying so I called in for her a month ago.. (so still 20+ months left on contract)
she got an amazing deal:

250 daytime.
unlimited incoming
unlimited text
unlimited eve/weekends
free CID / VM
1000 long distance minutes.
unlimited rogers to rogers..
All for 27.xx
plus GST (no pst), it's total under $29..

i've seen her bill, it's legit.. I've never heard of any fido plan coming close to this.. so I'm switching..)

Good god thats an awesome plan. Rogers does seem to have much better retention deals, not to mention better phones.

[kakoiijing]

Just got this with 3yrs contract with Iphone.

$17.50
200 Daytime
Unlimited after 5PM
Free for 2 years VM & CID
3 months unlimited local calling
$.50 911
$6.95 SAF

total $24.95/month plus tax = $28.19

Used $46 FidoDollars to get 8GB iPhone @$249 (Backorder when you order online/phone ( bought the Iphone from Fido store then retention dept. will change my new plan ($17.50) once i bought the Iphone.

Turned off data

hey Jeremy,

I'm using the reg. $25 unltd. incoming call plan(plus $5 discount), and after I called them to renew my contract and bought an iPhone, I got the deal which is:

$17.50 Killer Offer + unltd. incoming call

so it's $17.50+$6.95+$0.50+$7(CID)=$31.95(before tax)

at that time, i thought was not bad, coz my plan will end next July, and I ordered iPhone 8G $249, so they said i have to pay a $35 Admin fee(coz i renewed my contract earlier than 6 months, is that true?)

however, after I saw ur deal, i just realized that I have to talk to them again, is that OK if i call them within the same month more than twice? btw, how did you get them to offer u the CID&VM for free for 24 months? were u not with any contract before u called them?

[krypton]

Okay, I don't know if anyone is going to be able to help me with this one, or if my hopes are just going nowhere.

I want to get an iPhone, preferably from fido, but to be honest I don't want to pay full price when i know people who have got really reduced rates. I currently have a plan with telus (about to run out), which makes me think that I won't be able to get a reduced rate since most people i've talked to have been fido/rogers customers and called retentions. I used to have a fido plan a few years ago, and my brother had a montly pay as you go plan from fido for awhile too.

So basically just wondering if theres any point in even calling to try and get a cheaper rate, be it from the customer service/phone store line, or from retentions. Or even going into the store, if they would ever give me a cheaper rate.
Thanks.

unless iphone is that important for you, try calling telus retentions and getting better deal.

[jumbojones]

Anyone have a problem with their bill and what these scumbags offered you? I was offered and agreed to one thing and then they charged me something else. I then called back and complained and they said they could not offer what I was offered, and their "notes" don't reflect what I was saying. So in the end I am now on a contract that is $20 more a month, WTF!

[nissin67]

Anyone ever got a free phone from fido when you call to threaten to cancel your plan?

[can't get 'nough dealz]

i was told by teh retnetions lady that whatever the price are for new customers are, thats our prices (for renewals), then the max "good will discount" is 150

its always better to ask for free options rather than monthly credits.

[artemis]

Alright, well this is what I negotiated this afternoon:

200 Daytime minutes
Unlimited EW starting at 7pm
Unlimited Incoming
1000 local Fido-Fido minutes
1 gb Data
Smartphone Value pack
Free Samsung Jack

...comes to $62.45 + tax (SAF is already included) on a 2yr contract.

I'm pretty happy with this and I'm glad I waited until now to sign a contract. I just wish I had signed up for the 6bg $30 option when it was still available. ah well, most people tell me they don't go over 1 gb anyway.

[tomjose]

Ok.
So far, this has been one of the BEST deals I got ( and probably one of the best deals to be posted on this thread too :cheesygri :cheesygri )

What i get currently: $25 base plan
100 anytime mins
1000 eve/weekends from 7 pm
Unl Incoming
$15 dollar credit.
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

What i got on a 2 year renewal: $25 base plan
200 anytime mins
1000 eve/weekends from 7 pm
Unlimited incoming
Caller ID
Unlimited text messaging
$15 dollar credit
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

YES, Thats rite $19.72 all in..
I can also get $40 off any phone (except the iphone)
The rep said if i do get the iphone, all the credits will disappear.

Now my dilemma is: What Phone should i get???

[jq_jou]

which tel company is this? Are you sure the credit is not one time only, but monthly credit? Thanks!
Ok.
So far, this has been one of the BEST deals I got ( and probably one of the best deals to be posted on this thread too :cheesygri :cheesygri )

What i get currently: $25 base plan
100 anytime mins
1000 eve/weekends from 7 pm
Unl Incoming
$15 dollar credit.
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

What i got on a 2 year renewal: $25 base plan
200 anytime mins
1000 eve/weekends from 7 pm
Unlimited incoming
Caller ID
Unlimited text messaging
$15 dollar credit
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

YES, Thats rite $19.72 all in..
I can also get $40 off any phone (except the iphone)
The rep said if i do get the iphone, all the credits will disappear.

Now my dilemma is: What Phone should i get???

[sugarsugar]

here is my plan, after paying regular price for about 2 yrs...........
200 daytime minites
1000 evening & weekend
unlimited incoming call
free CID and VM
2 year contract with 50$ credit
6 months unlimited local calling

total 25.37$ (includes SAF, 911, tax)

did not ask them about the iphone, do you think I can get the iphone with this plan?

[tomjose]

which tel company is this? Are you sure the credit is not one time only, but monthly credit? Thanks!

This is the Fido retentions thread so its FIDO.
Credit is there for 2 years. NOt one time. I made sure by repeating the whole features and saying the total. The rep was like "yep yep...."
I have currently settled on the nokia 6301 (compared to the 6300, 6301 has wifi)
has anyone any experience with it?

[passthatversace]

Ok.
So far, this has been one of the BEST deals I got ( and probably one of the best deals to be posted on this thread too :cheesygri :cheesygri )

What i get currently: $25 base plan
100 anytime mins
1000 eve/weekends from 7 pm
Unl Incoming
$15 dollar credit.
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

What i got on a 2 year renewal: $25 base plan
200 anytime mins
1000 eve/weekends from 7 pm
Unlimited incoming
Caller ID
Unlimited text messaging
$15 dollar credit
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

YES, Thats rite $19.72 all in..
I can also get $40 off any phone (except the iphone)
The rep said if i do get the iphone, all the credits will disappear.

Now my dilemma is: What Phone should i get???

That is AMAZING! Any negotiation tips? I've been with them for 5+ years now, and they've been calling me lately to try to get me to sign a contract with them

[acekiller]

Ok.
So far, this has been one of the BEST deals I got ( and probably one of the best deals to be posted on this thread too :cheesygri :cheesygri )

What i get currently: $25 base plan
100 anytime mins
1000 eve/weekends from 7 pm
Unl Incoming
$15 dollar credit.
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

What i got on a 2 year renewal: $25 base plan
200 anytime mins
1000 eve/weekends from 7 pm
Unlimited incoming
Caller ID
Unlimited text messaging
$15 dollar credit
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

YES, Thats rite $19.72 all in..
I can also get $40 off any phone (except the iphone)
The rep said if i do get the iphone, all the credits will disappear.

Now my dilemma is: What Phone should i get???

i think either the CSR is bsing u or u made a mistake. The amount of total credits can not exceed value of your base plan. So the max credits you get is $25. You have $15 credit + caller ID + unlim txt... caller ID + unlim txt is over $10 already?

[tomjose]

That is AMAZING! Any negotiation tips? I've been with them for 5+ years now, and they've been calling me lately to try to get me to sign a contract with them

Some tips you mite have heard already:
-Talk in a good mannered way. They are people just like you are too.
-If you have been out of contract for quite some time, mention to them that they can cancel the phone without any fees.
-Ask for something free on like a 2 year renewal. Add something extra to that and say that you wont mind a 3 year renewal if that can be included too for free.

Good luck.

tom

[tomjose]

i think either the CSR is bsing u or u made a mistake. The amount of total credits can not exceed value of your base plan. So the max credits you get is $25. You have $15 credit + caller ID + unlim txt... caller ID + unlim txt is over $10 already?

if he did BS, i have everything recorded on my phone. Got his name and everything.

[ma678]

He's probably right. I pay the same as he does except I don't have txt message.

i think either the CSR is bsing u or u made a mistake. The amount of total credits can not exceed value of your base plan. So the max credits you get is $25. You have $15 credit + caller ID + unlim txt... caller ID + unlim txt is over $10 already?

[aych]

That is AMAZING! Any negotiation tips? I've been with them for 5+ years now, and they've been calling me lately to try to get me to sign a contract with them

He's probably right. I pay the same as he does except I don't have txt message.

I've got the exact same deal, but instead of txt messages, I have VM and 250minutes instead of the 200

[passthatversace]

I've got the exact same deal, but instead of txt messages, I have VM and 250minutes instead of the 200

^
Thanks for the heads up, everyone! Now I'm gonna go try my luck...:)

[jumbojones]

You might want them to send you the details via email as well BEFORE your 15 day grace period is over. I'm in a situation of she said one thing but gave me another now I'm pooched on a contract that is more than I agreed to.

Anyone have a name or email for any management for Fido?

[william879]

Just finished a conversation with Fido CSR

Offered:

200 anytime min
1000 W/E
Unlimited incoming call
Caller ID
+15 dollars credit.

Total=25-15+6.95+0.50+tax=19.7

she insisted on charging me VM ($7) and unlimited TX ($10)

I didn't take the deal.

[professionaldude]

Just finished a conversation with Fido CSR

Offered:

200 anytime min
1000 W/E
Unlimited incoming call
Caller ID
+15 dollars credit.

Total=25-15+6.95+0.50+tax=19.7

she insisted on charging me VM ($7) and unlimited TX ($10)

I didn't take the deal.

You diddn't take the deal for $19.70. boy that's such a good plan. I have gladly accepted it.
what were you looking for?

[william879]

You diddn't take the deal for $19.70. boy that's such a good plan. I have gladly accepted it.
what were you looking for?

Did you see my hero?

Ok.
So far, this has been one of the BEST deals I got ( and probably one of the best deals to be posted on this thread too :cheesygri :cheesygri )

What i get currently: $25 base plan
100 anytime mins
1000 eve/weekends from 7 pm
Unl Incoming
$15 dollar credit.
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

What i got on a 2 year renewal: $25 base plan
200 anytime mins
1000 eve/weekends from 7 pm
Unlimited incoming
Caller ID
Unlimited text messaging
$15 dollar credit
So total of $25 - $15 = $10 + SAF + .50 + tax = $19.72

YES, Thats rite $19.72 all in..
I can also get $40 off any phone (except the iphone)
The rep said if i do get the iphone, all the credits will disappear.

Now my dilemma is: What Phone should i get???


I gotta try tomorrow. at least I gotta ask them to throw in the VM. Didn't use my "Cancellation" card today. :twisted:

[passthatversace]

Just finished a conversation with Fido CSR

Offered:

200 anytime min
1000 W/E
Unlimited incoming call
Caller ID
+15 dollars credit.

Total=25-15+6.95+0.50+tax=19.7

she insisted on charging me VM ($7) and unlimited TX ($10)

I didn't take the deal.

You should've taken it - it's still a great plan! Was the offer conditional on signing a contract?

[st7860]

You should've taken it - it's still a great plan! Was the offer conditional on signing a contract?

evenings and weekends weren't unlimited - you call that great?

[Jim_bc]

Offered:

200 anytime min
1000 W/E
Unlimited incoming call
Caller ID +VM
2 years contract.

Total: 27.36 (include SAF,911,tax).

first he offered $38 for this and I said it is BS. The CS is funny. He pretended to disconnect my phone.then I said go ahead that's what I am calling about.
Then he let me listen to the music and I just surfer the net. both of us didn't hang up. Finally he told me the line will be disconnected in Nov.I said good. Then he offered me this deal.


Then we started to talk about handset. He insist no discount on sony Z380i for $50. I said $25 . Then we listened to the music again. Finally I gave up to use fido dollars for it.

It is not good as others, but it is good experiences.

[brutal]

evenings and weekends weren't unlimited - you call that great?

1000 E/W is more than enough!

[NikyK]

This is the Fido retentions thread so its FIDO.
Credit is there for 2 years. NOt one time. I made sure by repeating the whole features and saying the total. The rep was like "yep yep...."
I have currently settled on the nokia 6301 (compared to the 6300, 6301 has wifi)
has anyone any experience with it?
Nokia 6301 is one of the best cellular phones and by the way one of the most popular models in Europe! I bought it half a year ago - great one, perfect sound quality maybe the only one thing that was a little bit of disappointment for me - ringing volume...(with a loudspeaker located on back of the phone).

[clueless]

I just called fido today, and they said they couldn't offer me any deal without signing a contract ... is that true?

[brutal]

It's been 10 days...still waiting for my iphone to reach my hands

[krypton]

I just called fido today, and they said they couldn't offer me any deal without signing a contract ... is that true?

yeah it's likely, try signing one for 1 year and see what they say.

[jm1]

Was offered:

200 anytime minutes
Unlimited evenings and weekends after 7PM
1000 Fido-to-Fido minutes
$11 valuepack (Caller ID, VM, 125 texts, etc.)

$38.45 ($20 plan + $11 valuepack + SAF + 911)
minus $17 credit
= $21.45 + taxes

We spent a long time talking, and he basically explained a lot of stuff in this thread, such as credits can't be more than the plan, don't have as many credits if I take iPhone, etc. I couldn't get the killer offer with as many credits, but was able to get the above if I lose the "new phone" credits (I would still get credits towards a phone for signing an agreement). I was surprised he went into so much detail and was throwing out so many numbers at me. A regular "Joe the Plumber" who just wants a better deal without knowing about this thread who have his head spinning.

Having F2F and not having the extra 2 hrs vs. the Killer plan works out okay to me, since I spend most of my minutes talking to my wife, anyway.

I think it's pretty good, or am I leaving money on the table?

[bimmer318ti]

My plan with fido for the iphone:

-Unlimited Incoming
-1000 Evenings & Weekends
-300 Regular Minutes (100+200Bonus)
-Caller ID
-Visual VM
-2500 TXT
-6GB Data Plan

Reg Price:
- Unlimted incoming = $25 or $30
- 200 Bonus Min = $10
- Vaule pack = $15
- 6 Gb Data Plan = $30 (not available no more)
- SAF + 911 = $7.50

Reg price: ~ $87.50-$92.15 + Tax = ~ $100


My offer:
- Unlimted incoming = $25
- 200 Bonus Min = FREE
- Vaule pack = $15
- 6 Gb Data Plan = $30
- SAF + 911 = $7.50
- + $10 credit

My price = $67.50 + tax = $76.28

About ~$25 savings... not bad I think..

[adams7]

On my second call back to 611 (Fido) I finally got the same good renewal deal as my friend. On my original request for this deal they wanted $10 more from me ($10 less of a monthly credit) which really bugged me. Like do I have "this guy will pay us more" written on my forehead? :confused:

Got the following 2 year contract and these terms & price seem to be a common "good deal" for people now renewing their contract:
200 daytime minutes, 1000 Evng/Wknd, unlimited incoming, caller ID for $25
911 $0.50
SAF $6.95
subtotal = $32.45
credit -$15
subtotal = $17.45 (plus taxes)
total with taxes = :D $19.55 :D (taxes here are 5% GST, 7% PST)

Previously I was paying total $37 for 100 primetime minutes and no caller ID so the new plan is a big improvement.

Plus - the rep threw in 2 months unlimited local calls.
Actually my friend got 6 months unlimited local calls but 2 months is fine with me, I don't have much of a life therefore not many calls.

I called at the end of the month figuring the reps might want to bag one more contract renewal to fill their their quota, if they have that. It was a friendly negotiation, but I was prepared to actually cancel if I didn't get the same deal as my friend, because I can get a landline for $12 a month from Shaw. I hate negotiating & haggling even for this type of stuff, I was worried I'd have to cancel but it never came to that, the negotiation was cordial & worth it.

Also I ordered a Nokia 6301 (bar phone), standard price of $140 on a 2 year contract, would have been $40 on a 3 year contract. This phone is not high-end but it gets good reviews & they say it has good call quality which to me is the most important thing. BTW I use speakerphone a lot, is the 6301 speakerphone good:?: Any other phones I should have got instead:?: I have a few days to change the phone order or other parts of the deal.

I'm still using a Nokia 3100B bar phone after 3.5 years and it's fine except the battery is getting weak & I think the audio is not as clear as originally, so I figured I'd retire the old cell to backup duty.

I was thinking about an iPhone a couple of months ago but since I'm usually at home or in other places with free Wi-Fi I got an iPod Touch instead, it's a fantastic gadget and mostly I use it for websurfing in non-computer locations at home, at coffee shops etc. I'd be paying probably an extra $60 a month if I had an iPhone, that works out to an extra cost of $2200 over 3 years.

[Terrific_Deals2k8]

Got the following 2 year contract and these terms & price seem to be a common "good deal" for people now renewing their contract:
200 daytime minutes, 1000 Evng/Wknd, unlimited incoming, caller ID for $25
911 $0.50
SAF $6.95
subtotal = $32.45
credit -$15
subtotal = $17.45 (plus taxes)
total with taxes = :D $19.55 :D (taxes here are 5% GST, 7% PST)

Previously I was paying total $37 for 100 primetime minutes and no caller ID so the new plan is a big improvement.

Plus - the rep threw in 2 months unlimited local calls.

Very Nice Deal! I have something similar... 275 mins, UL Eve & Wknds @ 6pm, CID and VM for $20 + taxes... that's from Rogers though, so it's the same organization but a different company... Basically I pay $3 more per month but I get VM and 75 more daytime mins.

Nevertheless, I think the unlimited incoming is worth it because that will help reduce mintues if receive a lot of calls from others ;-D

[adams7]

You have a good deal there. Does Rogers offer unlimited incoming? I find that feature is very useful, plus per second billing.

I'm almost thinking I should downgrade my new phone (to be shipped soon) from Nokia 6301 to Nokia 3500 to save $100.

Very Nice Deal! I have something similar... 275 mins, UL Eve & Wknds @ 6pm, CID and VM for $20 + taxes... that's from Rogers though, so it's the same organization but a different company... Basically I pay $3 more per month but I get VM and 75 more daytime mins.

Nevertheless, I think the unlimited incoming is worth it because that will help reduce mintues if receive a lot of calls from others ;-D

[jm1]

Deal may not be dead. There's a full page ad in Nov 1's Toronto Star for it, but the fine print in the ad says it ends Oct 31, 2008 (???).

Probably likely they extended it, but just didn't update the text in the ad.

[aych]

mines at 2 yr renewal

200 anytime + 50 bonus = 250
1000 eve + weekends
unlimited inc
"who called"
enhanced VM
callID with name display
2500 txt
1000 pic msg
mobile backup

25+6.95+15-10-7-5 = 24.95 /mnth!

[Terrific_Deals2k8]

You have a good deal there. Does Rogers offer unlimited incoming? I find that feature is very useful, plus per second billing.

I'm almost thinking I should downgrade my new phone (to be shipped soon) from Nokia 6301 to Nokia 3500 to save $100.

Yes, Rogers does offer unlimited incoming but I sure 99% sure they are not on the per second billing cycle... By the way everyone, you can sometimes leverage an offer from Fido and try to have Rogers beat it by adding on an additional feature or what not.

Cheers & Good Luck!

[Xander_604]

My plan with fido for the iphone:

-Unlimited Incoming
-1000 Evenings & Weekends
-300 Regular Minutes (100+200Bonus)
-Caller ID
-Visual VM
-2500 TXT
-6GB Data Plan

Reg Price:
- Unlimted incoming = $25 or $30
- 200 Bonus Min = $10
- Vaule pack = $15
- 6 Gb Data Plan = $30 (not available no more)
- SAF + 911 = $7.50

Reg price: ~ $87.50-$92.15 + Tax = ~ $100


My offer:
- Unlimted incoming = $25
- 200 Bonus Min = FREE
- Vaule pack = $15
- 6 Gb Data Plan = $30
- SAF + 911 = $7.50
- + $10 credit

My price = $67.50 + tax = $76.28

About ~$25 savings... not bad I think..

What did you do to get this plan? Are you off of your contract?

[ItemFinder]

No more SAF coming Tuesday. Everyone should call in if they don't automatically remove it for all customers.

[aingaran]

No more SAF coming Tuesday. Everyone should call in if they don't automatically remove it for all customers.

why?

[S.Chan]

why?

From: http://www.financialpost.com/story.html?id=927282

Wireless companies go cheaper than cheap
Fido to be relauched with new logo and undated plans

David George-Cosh, Financial Post
Published: Sunday, November 02, 2008

It's a mantra often repeated by Canada's new wireless entrants -- how low can you go?

In a market that sees BCE Inc., Telus Corp. and Rogers Communications Inc. lure their customers with sexy smartphones and multi-media devices, it appears the only way to put a dent into Canada's incumbent cellphone players is by selling cheap, no-frills wireless plans.

Now another company looks to elbow itself into to budget-conscious consumer. Rogers' Fido brand is set to be relaunched Tuesday with a new logo as well as updated plans.

It is offering no system access fee, lower monthly rates and an expanded product lineup, according to sources familiar with the matter.

"They're working on something big," said an Ontario-based Fido store manager who declined to be named. "This is the first time in five years they haven't told me what our Q4 plans are."

The announcement will add another player to the crowded mix of companies. Executives from both Globalive Communication Corp. and BMV Holdings said they're going to offer "unlimited, no-frills" plans that will not cost more than $40. It is widely expected that Data and Audio-Visual Enterprises Wireless will offer a similar service.

Furthermore, by the time these new entrants are ready to launch a cellphone service sometime next year, established discount offerings by Telus' Koodo Mobile, BCE's Virgin Mobile Canada and Solo brands and now Fido will have a clear head start.

So, a good question many industry insiders are asking themselves -- how can anyone make money in such a crowded market?

"If we all acknowledge that pricing is going to go down, the guy who will win is the guy who can absorb that the most," said Genuity Capital Markets analyst Dvai Ghose.

Aside from the costs of buying spectrum and network hardware, costs will have to be controlled mainly through handset purchases and distribution channels.

Details on how the new entrants can differentiate themselves in these ways are fairly scant. Globalive, by leveraging its relationship with Orascom Telecom, is said to snap up cheap devices made by Nokia Oyj. BMV Holdings, led by CEO Alek Krstajic, a former executive at Bell Mobility and Rogers Cable, is said to be talking to Motorola Inc. as well as Chinese and Korean handset manufacturers, but it may have some difficulty executing as there are no commercially-available phones that operate on the 1.9 GHz spectrum frequency they've purchased.

As for distribution, get ready to find cellphones for sale in the most unlikely places - like so-called "dollar stores." Whoever can negotiate efficient commission rates will have a major advantage, said Mr. Ghose.

New entrants will also have the luxury of starting services with little bandwidth congestion, which will allow them to have room to offer unlimited plans to customers, says National Bank Financial analyst Greg MacDonald.

"They don't have capacity restriction issues, nowhere near what the incumbents have," Mr. MacDonald said. "As a result of that, they tend to offer higher usage plans for flat rates and that's appealing to customers, especially for landline replacement."

Indeed, with tight credit markets, some entrants have already begun to rethink their wireless ambitions. Shaw Communications Inc. has put there cellphone service on hold and Quebecor Inc.'s Videotron unit will be ready in just over one year. Only Eastlink, the cable unit of Bragg Communcations Inc. remains the sole new entrant which has not shed light on its wireless plans.

Still, the new players may be onto something. The monthly average revenue per unit (ARPU) may be a victim, with growth in consumer spending widely expected to hit the skids over the next several years. According to a report by IE Market Research, the ARPU growth has begun to see notable declines, down from about 5% last year to 2.9% in the most recent quarter.

Of course, the devil is in the details. Each new entrant has not revealed the specifics of their plans yet but will certainly look towards brands like Koodo, Fido, Virgin Mobile and Solo for a way to remain competitive in the market.

"If they launch an unlimited play as a preemptive move, then all that's doing is to cause me to launch at a lower price point," Mr. Krstajic said.

[aingaran]

Wow.. If that's the case, I'm calling up Fido tomorrow.. Have a $10 retentions plan with them, paying close to $20 with SAF, 911 and taxes... Hopefully, I'm paying under $12 after tomorrow.

[brutal]

From: http://www.financialpost.com/story.html?id=927282



damnit, i just signed a 3 yr deal...:( time to back out...

[venice_it]

City Fido was unlimited with no SAF and they have treated these customers like crap. They give you no upgrades or discounts unless you agree to pay the SAF.

Barebones service is fine, but I doubt people will be able to swing big discounts and still get the SAF waived. Hopefully the trend will be toward removing the SAF altogether because it really is part of the cost of the plan and shouldn't be listed separately. The SAF is a misleading way of making plans appear cheaper than they really are.

[st7860]

City Fido was unlimited with no SAF and they have treated these customers like crap. They give you no upgrades or discounts unless you agree to pay the SAF.

Barebones service is fine, but I doubt people will be able to swing big discounts and still get the SAF waived. Hopefully the trend will be toward removing the SAF altogether because it really is part of the cost of the plan and shouldn't be listed separately. The SAF is a misleading way of making plans appear cheaper than they really are.

city fido customers can. just call retentions and ask for a renewal, along with a $10/mo credit

[krypton]

No more SAF coming Tuesday. Everyone should call in if they don't automatically remove it for all customers.

all customers ?

[eheart]

So cool! :-0

[napoleon1769]

Also with Rogers?

[tomjose]

That is SICKKKKKKK.
Now the problem is whether Rogers will do the same tooo.....:confused::confused:

[aingaran]

Also with Rogers?

No.. Just Fido from what I read.

[jm1]

I'll be surprised if they just suddenly dropped the SAF for every current customer. That's a huge drop in revenue all at once. Doesn't it seem more likely that they'll have no SAF for new plans/renewals going forward or if the customer complains?

[st7860]

it doesnt really matter what fido does tomorrow. you can already call retentions, today(and before) to ask for stuff

[kashirat]

I just signed a 3 year contract with fido... :( Is there a cancellation period I can back out of my contract, if the new plans are better?

[brokekid]

Isn't it 15 days or 15 mins on your handset...read your Fido agreement book under customer satisfaction for more details.


I just signed a 3 year contract with fido... :( Is there a cancellation period I can back out of my contract, if the new plans are better?

[krypton]

I just signed a 3 year contract with fido... :( Is there a cancellation period I can back out of my contract, if the new plans are better?

as far as i know under contract you can still change your voice plan, add/remove features such as VM/CD, and you should be able to switch to a cheaper plan when/if it comes out. confirm with fido though

[william879]

just a thought: Maybe the SAF waiver is NOT for all plans. There could be certain plans that don't have to pay SAF, and for other plan, you may have to pay.

[S.Chan]

just a thought: Maybe the SAF waiver is NOT for all plans. There could be certain plans that don't have to pay SAF, and for other plan, you may have to pay.

All new plans pay no SAF. All old plans are grandfathered (including the SAF). So unless you change to a new plan, you will continue to pay the SAF.

[Sprite_TM]

All new plans pay no SAF. All old plans are grandfathered (including the SAF). So unless you change to a new plan, you will continue to pay the SAF.

funny how the system acess fee is "grandfathered" hahahaha

[venice_it]

If you tweak your old plan and pay $25 you can possibly get out of the SAF and 911 charge. I modified my Full Fido 80 and paid the $25 and got out of the SAF.

[shirley501]

I have city fido $45 plan now and the contract ended yesterday. I wonder if I need to tweak my plan for Full Fido 40 to get out of the SAF.

Also, is it possible for me to ask for the free of Call Display&Voice Mail with 3 yrs renewal?

[shirley501]

Does the new Full Fido 40 has the same signal coverage as City Fido 45?:confused:

[venice_it]

I have city fido $45 plan now and the contract ended yesterday. I wonder if I need to tweak my plan for Full Fido 40 to get out of the SAF.

Also, is it possible for me to ask for the free of Call Display&Voice Mail with renewing my contrac for another 3 yrs?

The Full Fido coverage is hugely reduced compared to the original city fido. If you have already given up your included SAF, then you have given up one of the main benefits of the City Fido. You need to make sure you will make nearly all of your calls in the Full Fido coverage area for the switch to be worthwhile.

Since you are paying the SAF, they are probably more likely to give you free vm and call id than if you were not paying it. Your willingness to go to a 3 year contract and the fact that you are not bound by any current contract will also make them likely to want to keep you as a customer.

I gave up the City Fido because I was not making full use of the coverage area and the Full Fido plans had more than enough minutes for me. They also would not allow me to keep the plan for the iphone unless I paid the SAF. Plus, adding data and vm, call display etc to City Fido would have made keeping the plan more expensive than Full Fido. I also could have gone with the $75 iphone plan out now but I'm locked into the 6gb data contract so the $100 data penalty made it not worthwhile.

[S.Chan]

Does the new Full Fido 40 has the same signal coverage as City Fido 45?:confused:

No it's smaller, but definitely bigger than the old UrbanZone or City Fido v2 (post-Rogers version)...
City Fido Original
http://img162.imageshack.us/img162/9454/cityfidomontrealold5qo.th.jpg (http://img162.imageshack.us/img162/9454/cityfidomontrealold5qo.jpg) http://img98.imageshack.us/img98/3420/cityfidotorontoold9xv.th.jpg (http://img98.imageshack.us/img98/3420/cityfidotorontoold9xv.jpg) http://img162.imageshack.us/img162/9849/cityfidovancouverold2gm.th.jpg (http://img162.imageshack.us/img162/9849/cityfidovancouverold2gm.jpg)


Full Fido
http://img517.imageshack.us/img517/2806/fullfidoalbertatk0.th.png (http://img517.imageshack.us/img517/2806/fullfidoalbertatk0.png) http://img404.imageshack.us/img404/7830/fullfidobcwm9.th.png (http://img404.imageshack.us/img404/7830/fullfidobcwm9.png) http://img404.imageshack.us/img404/3696/fullfidoontarioaf0.th.png (http://img404.imageshack.us/img404/3696/fullfidoontarioaf0.png) http://img394.imageshack.us/img394/1898/fullfidoquebecuk5.th.png (http://img394.imageshack.us/img394/1898/fullfidoquebecuk5.png)

[floe]

So i called up Fido and got through to retentions last night.. and the deal i was given was.

3 year term for 16gb Iphone for 350 after using up my 50 fido dollars.

Monthly bill is 17.50 + tax (no SAF no 911)

200 minutes
Unlimited Incoming
Unlimited Weekends and Evenings from 5pm.
No DATA on commitment.

I have to pay extra for CID/VM which i wasn't too excited about.

What do u think of the deal guys ?

[shirley501]

So i called up Fido and got through to retentions last night.. and the deal i was given was.

3 year term for 16gb Iphone for 350 after using up my 50 fido dollars.

Monthly bill is 17.50 + tax (no SAF no 911)

200 minutes
Unlimited Incoming
Unlimited Weekends and Evenings from 5pm.
No DATA on commitment.

I have to pay extra for CID/VM which i wasn't too excited about.

What do u think of the deal guys ?

You mean still can use fido dollars to deduct the $299 of 16GB iphone w/3yrs term? No need to plus Data Plan? If so,that sounds nice.

[floe]

no wait i just realised they charged me $350 for the iphone and my 50 dollar fido points offsets the taxes.

secondly, i was able to get it without commiting to a data plan. instead had then turn off 3G internet.. i should be ok with wifi or i can alwats pickup a data plan month to month.

[shirley501]

no wait i just realised they charged me $350 for the iphone and my 50 dollar fido points offsets the taxes.

secondly, i was able to get it without commiting to a data plan. instead had then turn off 3G internet.. i should be ok with wifi or i can alwats pickup a data plan month to month.

($299+$50(mail-in rebate))*1.13-50FD=$344.37, is that right?

I'm thinking about the iphone deal too,thank you for your information.

[floe]

wait ? i'm confused. what mail in rebate.. and why are we converting from US.

the iphone is apparently $350 +tax for existing fido customers which equals to about $390 in ontario. so after using my fido dollars i end up paying $350 or so approx.

[shirley501]

wait ? i'm confused. what mail in rebate.. and why are we converting from US.

the iphone is apparently $350 +tax for existing fido customers which equals to about $390 in ontario. so after using my fido dollars i end up paying $350 or so approx.

16GB iphone is still for $299/3 yrs term? I was told fido will charge $50 more when you bought it,and then return $50 in the next month.

And,you got EPP plan for $17.50? Is that true? But I use to see this:
--EPP pricing is not compatible with retention offer or Add-a-phone
So,fido changed their rules?

[skwan]

Well, retention:
Argued saying I have until September, and been paying a lot, so, got myself the $17.50 deal and the total would come up to $28, but I wasn't satisfied so a couple of days later, I told them I need Call Display, I'm unemployed, and because of Economic Crisis (really good thing to say when trying to get a better/cheaper plan), so they added Call Display for free to my phone until September 2009, which then I don't know if I'm going to renew my contract or not.
After that, thinking, $28, that's still too much compared to what my friend at Rogers pays even with Corporate plan, so I called, tried tried and tried, the person can't bump my price down, but said will give me $5 credit each month until end of my contract, so I waited for them to do whatever, then he comes back telling me that I can only be given $7.50 credit/month, EVEN BETTER, took it, so basically here's my plan now:
$21 = TOTAL
200 Daytime Minutes
Unlimited Evenings (5pm) and Weekends
Call Display


It's not the greatest thing, but because I don't have a full qwerty keyboard phone, then I decided that with a regular flip phone, with on a few months remaining on my contract, going to spend as little as possible. Once I change to a different provider, possibly Bell (since my cousin works there and can tweak my account), then I'll pay more for extra stuff.

[krypton]

200 anytime
unlimited incoming
unlimited weekend + evening starting at 5
network calling (F+F, F+R)
Value pack (VM, CD, 250sms)
Total: 31$

could i do better ?

[henrycao8]

is there anyway to get the 6GB $30 data plan? does retention have it?

[skwan]

200 anytime
unlimited incoming
unlimited weekend + evening starting at 5
network calling (F+F, F+R)
Value pack (VM, CD, 250sms)
Total: 31$

could i do better ?


You can definitely do better, depends what you want. Unless you're business person, no point in having both voicemail AND cd, you can just call the person back if you missed the call.
But that deal is quite good for $31.
In my opinion, if someone doesn't have full qwerty phone or semi qwerty phone like the htc touch dual/blackberry pearl, no point of text messaging nor mobile browsing

[krypton]

You can definitely do better, depends what you want. Unless you're business person, no point in having both voicemail AND cd, you can just call the person back if you missed the call.
But that deal is quite good for $31.
In my opinion, if someone doesn't have full qwerty phone or semi qwerty phone like the htc touch dual/blackberry pearl, no point of text messaging nor mobile browsing

the value pack was 'credited', so if i decide to remove it, I'm not sure if they would credit cash. the only thing that sucks in my opinion is that incoming, eve+weekend and networking calling all overlap after 5 pm, so one is not really taking full advantage of it.

[goldeneyed]

200 anytime
unlimited incoming
unlimited weekend + evening starting at 5
network calling (F+F, F+R)
Value pack (VM, CD, 250sms)
Total: 31$

could i do better ?

What is the breakdown of your plan and when did you sign it? Does it include SAF and taxes?
I have something very similar.


35$ Plan
200 minutes
Unlimited incoming
Network calling (F2F, F2R)
16$ Value Pack (CD, VM, 2500 txts, Who Called)

So my total is 35+16-25credits+SAF+911 = 33.45 + tax = 37.75$

I have a few months left on my contract and when I called in to try to renew they wouldn't let me. Said they have a new policy of not giving more than 15$ in credits. Can anyone confirm this?

[krypton]

What is the breakdown of your plan and when did you sign it? Does it include SAF and taxes?
I have something very similar.


35$ Plan
200 minutes
Unlimited incoming
Network calling (F2F, F2R)
16$ Value Pack (CD, VM, 2500 txts, Who Called)

So my total is 35+16-25credits+SAF+911 = 33.45 + tax = 37.75$

I have a few months left on my contract and when I called in to try to renew they wouldn't let me. Said they have a new policy of not giving more than 15$ in credits. Can anyone confirm this?

i signed it yesterday, includes SAF and tax

not so sure about the breakdown of credits, the rep told me there is a retention plan, which was 17.50 incl saf for 200 anytime and unlimited evening and weekend starting at 5 .. (isnt that EPP plan ?) anyways then she told me if I add 10$ unlimited incoming she will throw in F2F and value pack) so the total would be 27.5 + tax.

I'll post when i get my bill

[goldeneyed]

Thanks for the reply. That's a sick plan. Cause I've heard of people getting the 17.50 retention plan without SAF. I understand your unlimited incoming option too. I'm just curious about the F2F/F2R option and the Value Pack option. I don't think i've seen a pack that offers CD/VM/250 txts. Do you know if it includes who called?

i signed it yesterday, includes SAF and tax

not so sure about the breakdown of credits, the rep told me there is a retention plan, which was 17.50 incl saf for 200 anytime and unlimited evening and weekend starting at 5 .. (isnt that EPP plan ?) anyways then she told me if I add 10$ unlimited incoming she will throw in F2F and value pack) so the total would be 27.5 + tax.

I'll post when i get my bill

[shirley501]

200 anytime
unlimited incoming
unlimited weekend + evening starting at 5
network calling (F+F, F+R)
Value pack (VM, CD, 250sms)
Total: 31$

could i do better ?

I switched my CityFido 45 to this new plan today

$17.50/month(No SAF & 911)
-- 200 mins daytime
-- Unlimited evenings/weekends @ 5pm
-- Unlimited incoming call
+ $11 value pack (CD;WC;EV;125sms)

after tax total = $32.21

Compared with yours,i think i could do better.:(

P.S. i also bought a 16GB iphone with my 170 FD-- does this bother me to get a better plan offer? eg. unlimited network calling (F to F/F to R) -- is it possible for me to get?

EDIT:
I called in Fido again and only got another 6 month F2F for free,better than nothing. :)

[skwan]

Remember when you're doing RETENTION.
Here's my hint:

Mention ECONOMY CRISIS

Also, because I'm still paying OSAP and other bills for credit card and I'm unemployed, my plan, for what I want is perfect, well for the rest of my contract because of the 7.50 credit given back each month. If I stay with Fido or switch to Rogers, I believe that I might get myself a smartphone and get a plan with text messaging. If Fido won't give me a good deal after my contract is over, I'll just switch to Bell and get my cousin to cut me an awesome corporate plan and also get me a nice smartphone.

[krypton]

Thanks for the reply. That's a sick plan. Cause I've heard of people getting the 17.50 retention plan without SAF. I understand your unlimited incoming option too. I'm just curious about the F2F/F2R option and the Value Pack option. I don't think i've seen a pack that offers CD/VM/250 txts. Do you know if it includes who called?

i double chekced with fido and its 2500txts, my fault. but i'm sure i won't be using more than 50 a month anyways.

[brutal]

jUSt signed a contract 3 weeks ago, I tried asking if they can waive the SAF, they won't even bulge

[goldeneyed]

I called in today talked to various people, giving me various different stories....Here's what I got

17.50$ (No SAF, No 911)
200 mins
Evenings/Week-Ends @5pm

10$
Unlimited Incoming

10$ - 10$ Credit
F2F/F2R

10$ Value Pack
CD/VM/2500 (without the Who Called option)

Total = 37.50 + tax

So I guess this is probably the breakdown of what you have. We have the exact same features. The only thing is I'm paying 10$ more. Maybe it depends of where you live? I'm in Quebec and I've been with Fido for over 4 years. Is your situation similar krypton? I'd kill to get that extra 10$ off as well.



i double chekced with fido and its 2500txts, my fault. but i'm sure i won't be using more than 50 a month anyways.

[krypton]

I called in today talked to various people, giving me various different stories....Here's what I got

17.50$ (No SAF, No 911)
200 mins
Evenings/Week-Ends @5pm

10$
Unlimited Incoming

10$ - 10$ Credit
F2F/F2R

10$ Value Pack
CD/VM/2500 (without the Who Called option)

Total = 37.50 + tax

So I guess this is probably the breakdown of what you have. We have the exact same features. The only thing is I'm paying 10$ more. Maybe it depends of where you live? I'm in Quebec and I've been with Fido for over 4 years. Is your situation similar krypton? I'd kill to get that extra 10$ off as well.

i'm in ontario, 2 years with fido, however I had retantion plan before:

200 anytime
weekends/evening from 7
unlimited incoming
Call display
Total 26$

in my situation F2F/R isnt that useful since I make most of calls after 5 anyways, and i still have unlimited incoming if someone calls me during the day. if it's not that important for you try to get 10$ credit instead of F2F/R. let us know how it goes.

[oilersoilers]

i called in this afternoon and was offered two plans without SAF

1)
200 anytime minutes
unlimited e/w starting at 7
unlimited fido to fido
caller id
enhanced voice mail
2500 texts
$25 + GST = $26.25

2)
200 anytime minutes
1000 e/w starting at 7
unlimited incoming calls
unlimited texts
caller id
5 dollar credit
$30 + GST = 31.50

i chose the latter because i receive a lot more incoming calls, also like my unlimited SMSs :D

[konfusion666]

Question (possibly dumb one): with the massive restructuring of FIDO's service, are Rogers-style "retention plans" still available?

Also, I notice the direct line to retentions has been removed from this thread - did FIDO shut it down?

[emoci]

Question (possibly dumb one): with the massive restructuring of FIDO's service, are Rogers-style "retention plans" still available?

Also, I notice the direct line to retentions has been removed from this thread - did FIDO shut it down?

The direct line to CR is still there:


How Do I Reach Customer Relations?
There are two ways you can reach Customer Relations. The first method is to directly phone Fido Customer Relations (1-888-259-3436) and select the cancel my account option from the menu. The second way is to dial Fido Customer Service (1-888-481-3436 or *611), then request to cancel your account when a Customer Service Representative picks up.

[yansi]

i called in this afternoon and was offered two plans without SAF

1)
200 anytime minutes
unlimited e/w starting at 7
unlimited fido to fido
caller id
enhanced voice mail
2500 texts
$25 + GST = $26.25

2)
200 anytime minutes
1000 e/w starting at 7
unlimited incoming calls
unlimited texts
caller id
5 dollar credit
$30 + GST = 31.50

i chose the latter because i receive a lot more incoming calls, also like my unlimited SMSs :D

dang! i called in on halloween, and the lady offered me:

killer plan (17.50)
200 txt (5.00)
caller id
unlimited 6 months
free samsung jack
and i pay $33.84 a month after saf and tax! i also signed another 3 years contract with them (my original contract doesn't end until next nov...so i'm stuck with them for another 4 years)

i am so stupid. i've never been a good person with good haggling or negotiation skills. i just feel so ripped off right now!

but since i have 15 days to cancel, do you guys think i can call in and cancel my new contract...and tell them i also want to end my remaining one year with them because i feel like i've been treated unfairly?

[can't get 'nough dealz]

i dont think ur contract doesnt add on top of one another

[yansi]

oh it does :(


Fido Agreement
3- Years: October 14, 2009 -
October 13, 2012

[Kasakato]

Once I call retentions, so I ask to cancel, ask for a deal?

[DarkAbyss]

My contract is expiring, I have already used retention 2 years ago and got -10 bucks off. Have anyone tried for the second time, and got anything better? Or do they just give you what the first timer gets?

[tallshorty111]

I currently have this retention deal on a 3 year:

$25 + SAF + 911 = $32.50 + tax
200 daytime min
1000 e/w after 7 pm
Unlim. incoming calls
Caller ID
F/F and F/R network calling ($10 -$10 credit)
Voicemail ($7-$7 credit)
100 text messages ($5-$5 credit)


There is a $25 retention without SAF that's exactly the same I have above but they wouldn't give me any credits towards options. I told them I only need credit for VM, CID, and Txt messages but the CSR won't budge. :(

[venice_it]

The Full Fido Zone maps have been changed from last month, so now the included area is now hugely increased. It goes from Burlington to Oshawa and up to Brantford. The increased area almost makes it comparable to the original city Fido plans.

[krypton]

dang! i called in on halloween, and the lady offered me:

killer plan (17.50)
200 txt (5.00)
caller id
unlimited 6 months
free samsung jack
and i pay $33.84 a month after saf and tax! i also signed another 3 years contract with them (my original contract doesn't end until next nov...so i'm stuck with them for another 4 years)

i am so stupid. i've never been a good person with good haggling or negotiation skills. i just feel so ripped off right now!

but since i have 15 days to cancel, do you guys think i can call in and cancel my new contract...and tell them i also want to end my remaining one year with them because i feel like i've been treated unfairly?

you can get samsung jack without dataplan ?

[yansi]

you can get samsung jack without dataplan ?

yep! i just have to make sure i don't accidently use the internet...i'm holding out for a price drop of the data plan/goes on promotion again

[konfusion666]

The Full Fido Zone maps have been changed from last month, so now the included area is now hugely increased. It goes from Burlington to Oshawa and up to Brantford. The increased area almost makes it comparable to the original city Fido plans.

really??? where's the new zone map? i'm still looking at the old one, where even parts of mississauga (near 10th line/Britannia) are "out of zone".

as a result i was going to switch my mom to the $35 plan rather than the $40 fullfido plan... plz let me know where you found the new zone map, i couldn't find it, thanks ;)

[subjectivism]

I just got this with a two-year contract:

200 daytime minutes
unlimited evenings and weekends
unlimited incoming
fido-to-fido local
voicemail, call display, name display
2500 text messages
1000 long distance minutes
6 months free local calling
new phone

$35 + tax (no saf)

Would have been $25 + tax without the long distance minutes. I don't know if I should have pushed harder but that's about $10 less than what I was paying before and I had

150 daytime
unlimited evenings and weekends from 7pm
unlimited incoming
voicemail, caller id, 125 text messages
~$50 with tax and system access fees

[shirley501]

I currently have this retention deal on a 3 year:

$25 + SAF + 911 = $32.50 + tax
200 daytime min
1000 e/w after 7 pm
Unlim. incoming calls
Caller ID
F/F and F/R network calling ($10 -$10 credit)
Voicemail ($7-$7 credit)
100 text messages ($5-$5 credit)


There is a $25 retention without SAF that's exactly the same I have above but they wouldn't give me any credits towards options. I told them I only need credit for VM, CID, and Txt messages but the CSR won't budge. :(

Maybe you got $22 credits in total,so you have to pay the SAF&911

[venice_it]

really??? where's the new zone map? i'm still looking at the old one, where even parts of mississauga (near 10th line/Britannia) are "out of zone".
http://www.fido.ca/cms/pdf/coverage/Carte_FullFido_An_R1.pdf
http://www.fido.ca/cms/pdf/coverage/Carte_FullFido_An_R1.pdf

[ProjecT84]

Hey guys i used this thread as a reference to negotiate my plan and this is what i got

Plan:
200 regular minutes
Unlimited evenings + weekends
Local Fido to Fido
Unlimited incoming
Voicemail + Caller ID
2500 text messages
No 911 or System Access Fee
$25 for first two years, $35 on the third year (or remove $10 which is the unlimited incoming) = total 3 year contract (3 year due to Iphone agreement)

My original was some student plan that had only unlimited incoming + evenings and weekends with the $9 caller id/voicemail, saf, 911 fee, and came to $45 after everything
so im pretty happy now with this plan
thanks guys

[Airbus]

Hey guys i used this thread as a reference to negotiate my plan and this is what i got

Plan:
200 regular minutes
Unlimited evenings + weekends
Local Fido to Fido
Unlimited incoming
Voicemail + Caller ID
2500 text messages
No 911 or System Access Fee
$25 for first two years, $35 on the third year (or remove $10 which is the unlimited incoming) = total 3 year contract (3 year due to Iphone agreement)

My original was some student plan that had only unlimited incoming + evenings and weekends with the $9 caller id/voicemail, saf, 911 fee, and came to $45 after everything
so im pretty happy now with this plan
thanks guys
NICE,
I have rang the CS many times, but end up with nothing....
they only offer me the plans which are on their website......

[ProjecT84]

NICE,
I have rang the CS many times, but end up with nothing....
they only offer me the plans which are on their website......

initially the rep told me all these bogus plans that i already knew from the website and i asked if there were other customer loyalty plans and she transferred me

mind you my contract ended in january so i was in a pretty good situation to 'negotiate'

[Airbus]

initially the rep told me all these bogus plans that i already knew from the website and i asked if there were other customer loyalty plans and she transferred me

mind you my contract ended in january so i was in a pretty good situation to 'negotiate'

ic,
maybe because I am not a current fido user, so they don't offer the "customer loyalty plans"...

thanks for the quick reply

[krypton]

ic,
maybe because I am not a current fido user, so they don't offer the "customer loyalty plans"...

thanks for the quick reply

right, you need to be a customer already

[krypton]

yep! i just have to make sure i don't accidently use the internet...i'm holding out for a price drop of the data plan/goes on promotion again

how hard is it to get samsung jack without data plan ? my phone, nokia 6301 didn't arrive yet. but if I want to exchange do I have to send it back within 15 days or can exchange it at fido store/kiosk ?

thanks

[yansi]

i called in this afternoon and was offered two plans without SAF

1)
200 anytime minutes
unlimited e/w starting at 7
unlimited fido to fido
caller id
enhanced voice mail
2500 texts
$25 + GST = $26.25



i called yesterday morning, and they offered me this plan and i took it :D

one question, why don't you need to pay PST?

[tomtomtom]

i called yesterday morning, and they offered me this plan and i took it :D

one question, why don't you need to pay PST?

He is an Albertan

[brutal]

i called yesterday morning, and they offered me this plan and i took it :D

one question, why don't you need to pay PST?

How did you talk to them to give you this plan?

[konfusion666]

Called yesterday evening to get a new plan for 2 of my family members.

Line 1 (heavy user):

$25 + 5 + 10 = $40 + tax

200 min ( +200min )
unlimited evening weekends 7pm ( upgraded to 5pm )
unlimited Fido2Fido local
voicemail
caller id
2500 sent txt
no SAF no 911

+$5 evenings start at 5pm
+$10 additional 200 minutes

Line 2 (light user):

$25 + tax

200 min
unlimited evening weekends 7pm
unlimited Fido2Fido local
voicemail
caller id
2500 sent txt
no SAF no 911

Bonus: For signing a 2 year contract, $100 credit applied to my next bill (in lieu of a new phone).

Pretty decent IMO.

[konfusion666]

The direct line to CR is still there:

Those numbers didn't work, they just took me to the regular Fido Call Centre system. But the following number did work, and took me straight to Fido Customer Relations after asking me for English/French. 1-866-279-3436

[Jeffz]

Anyone succeed in getting a 500Megs of data in his retention plan?

Currently I have (2 years remaining):

200 min
unlimited evening weekends 7pm
unlimited incoming
voicemail
caller id

for 25$+SAF+911

I would like to renegociate with 500M data... any hint?

[Kasakato]

$20 Voice Plan ($25-$5)
100 anytime minutes
Untld eve/wek after 7:00
Untld texting
I called in to confirm my plan, and utld incoming suddenly showed up. Guess Ill have to re-reconfirm everything next month. EDIT2: Double confirmed the plan and the rep who read it to me was crazy, no unlimited incoming.

$20 Data ($30-$10)
1GB for anything

No SAF/911. +$25 switchover fee. No contract, remaining month to month. Credits expire in one year.

[st7860]

$20 Voice Plan (-$5)
100 anytime minutes
Untld eve/wek after 7:00
Untld texting

$20 Data (-$10)
1GB for anything

No SAF/911. +$25 switchover fee. No contract, reaming month to month.

I HOPE you called retentions.

[Kasakato]

I HOPE you called retentions.

Yes, that is a retentions offer. Is it bad; good; ok?

[Demon_Twinz]

did u get an iphone with it?

it's like $40 + tax great deal

[Kasakato]

did u get an iphone with it?

it's like $40 + tax great deal

Already have one, which was bought outright last year from the states. I finally get to use data with it! I am on month-to-month with that plan, I refuse to lock in with Fido/Rogers.

[bopo]

After more than 5 calls with customer relation, I got this deal

- 2 year contract
- 200 daytime
- 1000 weekend/evening
- early evening option (5pm)
- unlimited incoming call
- call display
- 200 text message
- 6 months local calls

total $15 + 6.95 + 0.5 + tax = $25.37

This is the best I can get. So I accepted it.

[a8239]

I still have 1 year left on my contract, do you think I can call and get something better?

Current Plan (contract ends Nov 09)
200 daytime
1000 F2F
U/L evening and weekends starts at 5pm
CID
$20 + SAF/911 = $31/month

[professionaldude]

After more than 5 calls with customer relation, I got this deal

- 2 year contract
- 200 daytime
- 1000 weekend/evening
- early evening option (5pm)
- unlimited incoming call
- call display
- 200 text message
- 6 months local calls

total $15 + 6.95 + 0.5 + tax = $25.37

This is the best I can get. So I accepted it.

That's a nice plan. I have a same plan but no text msg.

[UTSC]

After more than 5 calls with customer relation, I got this deal

- 2 year contract
- 200 daytime
- 1000 weekend/evening
- early evening option (5pm)
- unlimited incoming call
- call display
- 200 text message
- 6 months local calls

total $15 + 6.95 + 0.5 + tax = $25.37

This is the best I can get. So I accepted it.

Did you get a phone with it?

My friend got 6GB data plan added for $20/month on top of a cheap voice plan.

What's the best deal offered by Retension for both voice and data?

[Airbus]

$20 Voice Plan ($25-$5)
100 anytime minutes
Untld eve/wek after 7:00
Untld texting
I called in to confirm my plan, and utld incoming suddenly showed up. Guess Ill have to re-reconfirm everything next month. EDIT2: Double confirmed the plan and the rep who read it to me was crazy, no unlimited incoming.

$20 Data ($30-$10)
1GB for anything

No SAF/911. +$25 switchover fee. No contract, remaining month to month. Credits expire in one year.
were you a fido customer before you get this plan?

[bopo]

Did you get a phone with it?

My friend got 6GB data plan added for $20/month on top of a cheap voice plan.

What's the best deal offered by Retension for both voice and data?

I only selected a free phone with the plan.

[Kasakato]

were you a fido customer before you get this plan?

Yes, been on post paid for one year plus 5 days today, always on month-to-month. I had pre-paid for about 5 years prior to that, but it did not count for anything. It took a bit of leg work to get the deal, but its possible. Be aggressive, the worst they can say is no! Heres exactly what I did: (hopefully this helps someone)

1) Called a regular CSR, said I was unhappy with my plans due to my changing needs, making sure he was aware I wanted DATA. I previously had the $20 for 200min + $18 VP with VM+CID+2500txt+12mb + SAF/911= $45 w/o tax. He came back some some crappy offers, I asked him for something "special." Another no from him and I asked to cancel my account.
2) Seconds later I get retentions who initially offers me:
200 anytime minutes
VM+CID
Fido2Fido
Utld ev/wd @ 7
2500 txt
2 year contract- $25
I said I did not want to sign a contract, citing the poor economy and my unstable cash flow. I did not want to lock into anything I may not be able to pay (emotions can be used to your advantage!). He agreed and came to the table with:
100 anytime minutes
Utld ev/wd @ 7
Utld txt
No contract- $25
I polity pointed out this was exactly what the Fido website offered, and then brought in the whole, "Iv been loyal for a year" line. $5 credit granted (1 year expiation). At this point he also mentioned the $25 transfer fee to the newer plans, to which I protested. I learned from HoFo that Fido will not remove this fee, so I was prepared to pay it. However protesting it was done to soften the rep for discounts with data.

3) Next up was data. I calculated I will only use 200-300mb per month, but hey, 1GB sounds sweet. He offered it at $30, I said its a little pricey, and slapped out the $20 price. He agreed, and another $10 credit (1 year expiation) was granted. I suspect "softening" the rep and protesting; but agreeing to the $25 transfer fee helped.

4) Finally it was time for voice mail and caller ID. This was the only thing I settled on. The best he could do was the standard $10VP, which I decided to pass on. I don't really receive too many incoming calls, but it would have been nice to have. Perhaps another day!

The bottom line is be aggressive, name your own price, and ask for a little more than what you want. Chances are your not going to get that little more, but who cares, you didn't need it. Reps will always take your offer and scale it down, ideally they scale down that little more you did not necessary want. Gain leverage, and use it!

[babyblue123]

I just got the following plans

1.
200 day time min
1000 eve & weekend min
unlimited incoming call
caller id
for $25 - $5 credit = $20 + taxes
no SAF/911

2.
200 daytime min
unlimited eve and weekend
unlimited F2F
2500 text msg
CID with who called + VM
for $25 - $5 credit = $20 + taxes
no SAF/911


Even though I wasnt able to get the iphone.. but I am happy =)

[Kasakato]

I just got the following plans

1.
200 day time min
1000 eve & weekend min
unlimited incoming call
caller id
for $25 - $5 credit = $20 + taxes
no SAF/911

2.
200 daytime min
unlimited eve and weekend
unlimited F2F
2500 text msg
CID with who called + VM
for $25 - $5 credit = $20 + taxes
no SAF/911


Even though I wasnt able to get the iphone.. but I am happy =)

Contract?

[anantv33]

35 + tax

200 anytime
Unlimited Incoming
Unlimited F2R
Unlimited Evenings/Weekends @ 7
Call Id, Voicemail, 2500 texts
Unlimited WAP
6 months unlimited local calls
no SAF or 911
2 year contract

[sketchED]

Initially I was supposed to get the Iphone with the $17.50 plan however for some reason it was undeliverable and they automatically revered back to my old plan. This was good because after looking at the Iphone in store it does not appeal to me. I was offered this plan instead on a 2 year contract

$25 + tax, no SAF, total $28.25
200 Daytime
Unlimited Evenings and Weekends beginning @ 7
Unlimited Fido to Fido
Caller ID/ND/VM
2500 Text Messages
Unlimited calling for 6 months then once that is up I'll get
Unlimited incoming for 1 year (I really had to negotiate this one @ first she said no but then gave me one year, but wouldn't give it for the full term)

So in theory for the last 6 months I'll have to pay an add'tl $10 for Unlimited incoming, but she said that you can renegotiate 6 months prior to the end of your contract and perhaps it could be extended

I'll get the Samsung Jack for $150 - fido dollars

What do you think?

[mmhassa2]

Just re-negotiated our plans even though we had a good amount of credits on it from going through retention previously. We just needed less minutes due to us having a home phone, so here’s what we got for both our lines.

*Both were previously in contract ending in 2,3 years*

200 Daytime minutes
Unlimited evenings & weekend
Fido to Fido
Unlimited incoming
Call Display
Voice Mails
2500 text messages
Total $20 + Tax

For both lines we’re looking at $45 taxes in. Can I do any better?

[ju1pi]

I just called Fido(1888-259-3436), and the CSR cannot offer me anything different from the web. She claim that no more Retenstion after Nov 1st. :confused:

I am very confuse, can anyone tell me the detail how to get the Retenstion plan. :|

[john99]

I got off with retentions and was offered

200 minutes / unlimited evenings / unlimited weekends
local network calling
unlimited incoming calls
NO SAF

$25.00

iphone value pack
1GB data - $30.00

total: $55.00 plus taxes

Is this a good deal?

[sketchED]

I just called Fido(1888-259-3436), and the CSR cannot offer me anything different from the web. She claim that no more Retenstion after Nov 1st. :confused:

I am very confuse, can anyone tell me the detail how to get the Retenstion plan. :|

Retention plans are only available to existing customers who wish to cancel their account. So once you talk to the regular CSR and ask to cancel they will then transfer you to the retention dept, who will then be able you to offer a plan at a substancally reduced rate, most often with the agreement to sign a 2 year contract.

That CSR is lying because I spoke with someone today in the rentension dept.

[sketchED]

I got off with retentions and was offered

200 minutes / unlimited evenings / unlimited weekends
local network calling
unlimited incoming calls
NO SAF

$25.00

iphone value pack
1GB data - $30.00

total: $55.00 plus taxes

Is this a good deal?


For the voice part of your plan I pretty much got the same price however my plan also includes CID, VM, ND. According to earlier posts some people were able to get it for $20 + tax

[st7860]

retention plans are available to any existing customer. you have to push them. THIS is the proper phone number.
1-866-279-3436

[kzod]

Was hoping for some advice since most of these deals were on smaller $$ accounts. My wife's on city fido Toronto with vm, cd, etc... Typically spending $60-$65. No contract. what do you guys think I could get?

[can't get 'nough dealz]

Was hoping for some advice since most of these deals were on smaller $$ accounts. My wife's on city fido Toronto with vm, cd, etc... Typically spending $60-$65. No contract. what do you guys think I could get?

nothing, uve got city fido LOL!

[ju1pi]

I just called Fido(1888-259-3436), and the CSR cannot offer me anything different from the web. She claim that no more Retenstion after Nov 1st. :confused:

I am very confuse, can anyone tell me the detail how to get the Retenstion plan. :|

Thanks for helping, I called the Retenstion and got one good plan now. $20 less then my current.:lol:

[st7860]

nothing, uve got city fido LOL!

you can ask for a $50 one time credit anda $15 monthly credit on city fido.

[southnam]

I just got off the phone with Retentions. they said that I have to sign a 2 year contract if I want them to waive my SAF (for 1 year) and free CID for 2 years. I was asking for that waived plus free CID on my present plan of $25/month plus SAF and Tax which includes 150 daytime, 500 incoming and unlimited evenings and unlimited weekends.

Thoughts.
all the offered me with no contract is CID for $1.
Anything more I can actually push for now?

[kzod]

you can ask for a $50 one time credit anda $15 monthly credit on city fido.

Why so much love for city fido? I don't think our map was much larger than the current Toronto map, and doubt my wife uses the other areas anyways. The full fido plans seem to offer 5 times more minutes(2,000 vs. 400) for a few bucks less.

[ju1pi]

I just got the following plans

1.
200 day time min
1000 eve & weekend min
unlimited incoming call
caller id
for $25 - $5 credit = $20 + taxes
no SAF/911

2.
200 daytime min
unlimited eve and weekend
unlimited F2F
2500 text msg
CID with who called + VM
for $25 - $5 credit = $20 + taxes
no SAF/911


Even though I wasnt able to get the iphone.. but I am happy =)

Other Then these two, is there any cheaper Retention plan exist? My GF is very very light user, only use her phone to call me:lol:

[southnam]

Did you have a contract? for your plans?

[Demon_Twinz]

just got off the phone

OLD plan

$25 - $10 + free VM ($15 + SAF + 911 + tax) = $27
200 mins
unlimited incoming
CID + VM
1000 E/W


NEw Plan (same plan as everyone else + 200)
$25 includes SAF + 911 = i think about $28.50
200 mins + Bonus 200 mins = 400 mins ($10 - 10 credit)
unlimited E/W
F2F
2500 text
CID, VM

I could not get unlimited incoming, he would give it to me free if i took the $30 1 GB, which i think is crap compare to the 6 GB, he could not give me reduce 500 MB $25, wonder if i could take off the 200 mins and add the $25 later .. so i'd get the 500 mb for $15 not bad nothing with iphone, iphone kills al deals and takes off credits almost

[bruno129]

Other Then these two, is there any cheaper Retention plan exist? My GF is very very light user, only use her phone to call me:lol:

don't need to go with a retention plan for that - they are now offering the $15 for 50 min and no SAF plan as a standard plan - It's on the website.


I was able to get

200 day/unlimited ev/we - No SAF or 911 for $17.50 on my two existing lines and added a third line which they also gave me the same plan on. So three lines for under $60 a month. Got the 6GB for $30 on two lines and they gave me the 500 MB option for $15 instead of $25.

Now just gotta call them back and try to get free CID on all 3 lines

[can't get 'nough dealz]

Why so much love for city fido? I don't think our map was much larger than the current Toronto map, and doubt my wife uses the other areas anyways. The full fido plans seem to offer 5 times more minutes(2,000 vs. 400) for a few bucks less.

which city fido do u have?

[Pastelle]

Hello,

Just used this thread to get me a deal. Couldn't really get much other than bill credit, and the fido2fido + fido2rogers, the latter being a retentions offer. Also, from what they told me, they are the only ones who can offer old value packs that include text messaging.

My plan:

200 Daytime
E/W @ 5
Fido2Fido + Fido2Rogers
CID
VM
2500 Texts
1000 Picture messages
no SAF/911

paying just under $35 a month.

So pretty much $17.50 plan + F2F/F2R ($10) + $15 old value pack - $10 a month credit. Got a phone @ 2 year contract price with fido dollars. 6 months unlimited calling as well.

Cheers

[Sandrasagra]

This is the retention plan they offered me today,

For 17.50 + tax

200 daytime minutes
e/w starting at 5

they offered,

$30 - 1gb data
10 - call display /voicemail package

and an Iphone with a three year agreement,

I took the plan. Not a great deal right ?

[brutal]

This is the retention plan they offered me today,

For 17.50 + tax

200 daytime minutes
e/w starting at 5

they offered,

$30 - 1gb data
10 - call display /voicemail package

and an Iphone with a three year agreement,

I took the plan. Not a great deal right ?

Finally got my SAF and 911 off my 17.50 plan...I called in and said all my co-workers called in retentions and got their problems solved about waiving SAF and 911, and I frankly told the CSR I called before but I calling again because I am unhappy with the situation and see what she can do for me....then she read the convo record from my previous calls, and then she put me on hold...then she offer me the waiver.

I'm now happy as I signed 3 yr contract starting Nov. 16, no SAF no 911, 17.50 + tax only.

[GadgetGuru]

I was able to get a great deal for my mom's account.

100 Mins Anytime
Call ID/SAF Incld

$10 plus Tax

plus a $50 Account credit.

No Contract.

[drunag]

is there anyway to get the 6GB $30 data plan? does retention have it?

hm i'm curious about this as well... i've been sifting through pages, but haven't seen it mentioned anywhere yet...

[ziploc]

How do You get in touch with those retention ppl ???

Currently i'm using pay as You go but i think with those kind of plans i might switch....

[Trooper8111]

How do You get in touch with those retention ppl ???

Currently i'm using pay as You go but i think with those kind of plans i might switch....

As per first post, prepaid customers are not eligible.

[ziploc]

As per first post, prepaid customers are not eligible.

I saw it but that post date from 2006...

I'm pay as You go customer since about 3 years now...and have 2 phones with them...
i don't want any contracts....
but since they bill by minute and not second it's getting quiteexpensive....

[Jkim]

called in fido and i'm currently on the $30 month unlimited imcoming plan..
anyways

asked about the SAF, CSR said he'll credit my account $5/month until the end of my contract (Which is next year August) and have unlimited text messaging as well :D and unlimited evenings starting at 7

could've asked for more but I'm quite happy with what I got without re-newing my contract.

[Kasakato]

I saw it but that post date from 2006...

I'm pay as You go customer since about 3 years now...and have 2 phones with them...
i don't want any contracts....
but since they bill by minute and not second it's getting quiteexpensive....

I can guarantee you your not going to get anything.

[ziploc]

I can guarantee you your not going to get anything.

You seem pretty convincing....
maybe You should start to sell warranties...???

[Trooper8111]

I can guarantee you your not going to get anything.

You seem pretty convincing....
maybe You should start to sell warranties...???

No need for the sarcasm. The guy is right but if you're not convinced, call up and ask.

[Kasakato]

You seem pretty convincing....
maybe You should start to sell warranties...???

No warranties, but Im sure I can find something else to sell you.

Fido does not offer retentions discounts for pre-paid. One pre paid user generates very little revenue, its not worth their time to even talk to you on the phone. This is why pre paid users get connected to an out sourced call center.

[Pastelle]

No warranties, but Im sure I can find something else to sell you.

Fido does not offer retentions discounts for pre-paid. One pre paid user generates very little revenue, its not worth their time to even talk to you on the phone. This is why pre paid users get connected to an out sourced call center.

makes sense...:P

[Airbus]

If I am a prepaid and want to switch to monthly plan, do I need to pay the activation fee?

Thanks

[ziploc]

No warranties, but Im sure I can find something else to sell you.

Fido does not offer retentions discounts for pre-paid. One pre paid user generates very little revenue, its not worth their time to even talk to you on the phone. This is why pre paid users get connected to an out sourced call center.

I will check it anyways, i'm about to leave them with my 2 phones.....

little as You say...per minute it cost way more....the only difference is that it's not a ''fixed'' income....
but sometimes it's better to keep one on a plan that lose him completely.....specialy if I'm their client since long time.....

will see....

[takobo]

Just called fido retention
i was offered for my very 1st time

Line 1
35$+SAF+911+tx
2 years
250 daytime
Unlimited WE/N@ 7
Unlimited incoming
100 LD
CID

i told the guy this is not attractive at all. but this is the best he can offers. and told me to call back next month.

FYI, i've 2 lines, have been with fido since 2000, not a single late payment.

[canuckerfan]

don't need to go with a retention plan for that - they are now offering the $15 for 50 min and no SAF plan as a standard plan - It's on the website.


I was able to get

200 day/unlimited ev/we - No SAF or 911 for $17.50 on my two existing lines and added a third line which they also gave me the same plan on. So three lines for under $60 a month. Got the 6GB for $30 on two lines and they gave me the 500 MB option for $15 instead of $25.

Now just gotta call them back and try to get free CID on all 3 lines
I'm on the 17.50 plan as well. I called in and was able to get the SAF waived with little inconveniance. I just said a friend of mine had got it done and the person was able to do it for me. Now I'm wondering what I can do about CID... i've heard some people were able to get it for free.

[S_NINJA]

I called retentions and signed a 2 year agreement about 3 weeks ago.

but now, after the fido rebranding, there are much better plans available. is it possible to phone in and get them to change my plan to one of the newer retentions plans even though i just signed a new agreement?

I would really like to know anyone's thoughts/experience with this.

Thanks!

[Kasakato]

I will check it anyways, i'm about to leave them with my 2 phones.....

little as You say...per minute it cost way more....the only difference is that it's not a ''fixed'' income....
but sometimes it's better to keep one on a plan that lose him completely.....specialy if I'm their client since long time.....

will see....

I doubt retentions will even be able to pull up your account...good luck.

[Kasakato]

If I am a prepaid and want to switch to monthly plan, do I need to pay the activation fee?

Thanks

Yes, it is impossible to wave it. Fido is very stick about having you pay it.

[Matryx]

got this retention plan from fido about a month ago
200 daytime
unlimted imcoming
1000 eve/wknds
1000 long distance +10
100 txt msg +5
cid
$25+$10+$5-$20 in credits = 20+saf+911+tax = $31.02/month
is this good or can i do better?

[s1301950]

we should be able to waive saf pretty easily now right?

[babyblue123]

I called retentions and signed a 2 year agreement about 3 weeks ago.

but now, after the fido rebranding, there are much better plans available. is it possible to phone in and get them to change my plan to one of the newer retentions plans even though i just signed a new agreement?

I would really like to know anyone's thoughts/experience with this.

Thanks!


Give it a try, and it all depends on the agent.
I called in and the agent would not offer me anything except what's on the fido website.

Then another agent renewed the contract without SAF/911 and extra $5 credit. (I have two lines on my account). So I asked to see if he can waive the SAF/911 fee on my other line too. (I just signed a two year contract in July 2008). He said he cannot waive the fees because I already have a $15 credit for that line, but offered me a different plan that was only $20 + taxes. My contract dates stayed the same.

So.. keep calling until someone is willing to help you!

Good luck!

[bfoot]

I called fido retention to ask for a good deal on my wife's fido phone (my name is the contact person on the account). She is about 1 year and 4 months into a two year contract.

She is currently paying $23 + saf + 911 fee + tax for the following plan:

200 minutes
unlimited incoming
unlimited evening / weekend (after 7pm I think)
call forwarding (1000 mins I think)
call display and voice mail

I spoke with the first agent, he wouldn't offer anything and tell me to get lost (i.e. feel free to switch to different provider). I hang up and called again to speak to a different agent.

The negotiation got her a new 8gb iphone for $250 - about $30 fido dollars. The new negotiated plan has the SAF and 911 fee waived as well as including 200 (or 250, I can't remmeber) text messages. It will cost $23 + tax. This is on a 3 year contract.

This is about $8 of savings every month over her previous plan.

Anyone know how long it will take to receive the iphone?

[drunag]

Anyone know how long it will take to receive the iphone?

from my experience the phones come within 2-3 business days. as long as the iphone is in stock, u should get it early in the week.

[emoci]

I called fido retention to ask for a good deal on my wife's fido phone (my name is the contact person on the account). She is about 1 year and 4 months into a two year contract.

She is currently paying $23 + saf + 911 fee + tax for the following plan:

200 minutes
unlimited incoming
unlimited evening / weekend (after 7pm I think)
call forwarding (1000 mins I think)
call display and voice mail

I spoke with the first agent, he wouldn't offer anything and tell me to get lost (i.e. feel free to switch to different provider). I hang up and called again to speak to a different agent.

The negotiation got her a new 8gb iphone for $250 - about $30 fido dollars. The new negotiated plan has the SAF and 911 fee waived as well as including 200 (or 250, I can't remmeber) text messages. It will cost $23 + tax. This is on a 3 year contract.

This is about $8 of savings every month over her previous plan.

Anyone know how long it will take to receive the iphone?

Did you end up extending the contract at all.... ?

That encourages me to call ... I am paying $95 (SAF and Tax in) for 3 lines sharing 600 min, unlimited incoming, unlimited evenings and weekends, each with VM+CID (about 20 months left on a 36 month contract)

If they can waive the SAF even in one of the lines that'd be cool enough (but I'm a bit worried since there is already $40 worth of credits in the package as it is)

[bfoot]

Did you end up extending the contract at all.... ?


Yes -- I had to extend the contract to 3 years due to iphone. It does not hurt to call. One thing I always find no matter how persistent I'm, they would not budge until I mention about their competitors.

[tp_skip]

been with them Dec 2007, change this plan in Aug 2008

my old plan:
250 daytime minutes
100 Long Distance
Free Network calling
Free Caller ID
unlimited imcoming calls
unlimited evening/weekends
100 text message

$35-10 credit+SAF+911=$36.67

what do you guys think?

[mega56]

Can anyone comment on whether retention plans are getting better, worse, or the same (or not comparable) from a few years ago?

the retention plan I got one year ago:

100 daytime
1000 evening/weekends @7
unlimited incoming,
unlimited txt
caller ID

26.xx after tax ($25 worth of credits)

[krypton]

from my experience the phones come within 2-3 business days. as long as the iphone is in stock, u should get it early in the week.

12 days and waiting for 6301