PC online password changed!!

[netriones]

Today, I tried to sign in to PC website as usuall, it said wrong password. So I thought I entered a wrong one, I tried it multiple times it still says wrong password. My other banking account works fine! wtf.... PC's database corrupted?

[Aske001]

Not for me.

Check that you don't have your caps lock key on before you panic.

Then you should immediately check that you don't have a password-stealing trojan on your computer. Look for any unknown processes running or unusual behaviour from your computer. Do an immediate virus scan and scan with AdAware and Spybot Search & Destroy. If you find something, you still shouldn't panic - it may be unrelated, and 90% of password-stealing trojans don't work successfully anyway. But better be careful - remove the trojan and change your password immediately, then keep a close eye on your account.

[ji2o0k]

Not sure but if you tried multiple times in succession, wouldn't the online account be locked ?

[john widow]

Yeah, it happened to me once. All those asterix's and not being able to tell if I was using a caps lock or not. The account got suspended or something, so I called and asked, then they helped me out and got it back.

[shellysoda]

That's what hapenned to me a few weeks ago when PC had cancelled my card due to fraud. Did you call them and ask them if there's anything wrong with your account? That's what I did and they told me they had cancelled the card and to go into the pavillion or they would mail me a new card. I got my new card an I'm back in business :)

[netriones]

The website doesn't say My account is locked. It just says:

We are having trouble signing you in. If you have:

- forgotten your password, select a new password now.
- not registered for online banking, register now.
- not activated your bank card, contact us at 1-888-723-8881.
- typed an incorrect bank card number or password, please enter it again below (Ref.#R107)

yep, the cap was on for the first login, but I uncap it after about 2 tries. I called PC and they said, if I entered wrong password, it'll lock for 1 day. But the message doesn't mention anything. That's what worries me. I'll try again tomrrow.

[moebius]

I had that a few months ago. They must have changed something in the characters that are allowed in passwords. I used dot in my password and it stopped working, so I changed the password to not use dot and now it works fine. Try maybe changing the password online to see if it works.

[shellysoda]

Mine didn't say anything about my password being wrong either. You should call them as I bet they cancelled your card due to fraud just like they did mine. Let us know what happens!

[ji2o0k]

it might be your computer, tell us the password and I can try and enter on my PC to see if it has any problems.

[ullyeus]

It's a bit more likely you typed in the password wrong rather than the banks database corrupting. :rolleyes:

[MizTEcK]

actually that happened to me earlier this month... well no in november. i had to reset my password then change it... lucky i remembered my safety questions

[netriones]

I used secret question to reset my password as well.

But this small flaw in programming disappointed me. It should at least say something like: You tried more than x times with wrong password. and your account will be locked for x amount of times.

This is extremely unprofessional.:(

[netriones]

it might be your computer, tell us the password and I can try and enter on my PC to see if it has any problems.


LOL nice try

[stmi]

But this small flaw in programming disappointed me. It should at least say something like: You tried more than x times with wrong password. and your account will be locked for x amount of times.

This is extremely unprofessional.:(

I wouldn't say it's unprofessional. Giving such information helps intruders too. Be more careful next time.

[eliteblaze]

this kept happening to me other other day. I was at the right site, I have it bookmarked plus I tried from google.

the next day it started working. go figure.

[frankies]

hmmm wierd, this has never happpened to me before

[dealguy2]

I've found that the pc financial web app has some flaws for sure. I once had a problem where after I changed my password the web app was spitting out errors directly from a stored procedure in the database. The CSRs simply deleted my profile and I was good to go again. I've been a little irked about their system ever since. I've also seen weird things on my statement like transactions posted in the future.