Bell Sucks Rant (New Update)

[Jaytee]

I just moved into a new condo and got Rogers services. I called, tech came over two days later and hooked up everything and brought everything home phone and internet modems. Im not happy with Rogers speeds so I call Bell to switch to DSL and a land line. This is what happens.

1. I call Bell to sign up for land line and dsl in my new condo. I spend 20 mins on the phone giving them all my info, they want 2 pieces of ID, alternate contacts, employer information, etc. After I finish giving them everything, they go, oh, your condo is vDSL I need to transfer you to another group, sorry. Im like fine.

2. They transfer me, I get disconnected.

3. I call back, this time I ask for the vDSL team and they transfer me. I spend another 20 mins giving them all the exact same info and answering all their questions. After all that they say they will send me a dsl model in a week or so. Im like, well the guy is coming in a few days to hook it up, cant he bring one (Rogers does this), they go no. Well I want internet asap, can I pick it up a Bell World store, he goes, no problem.

4. I go to Bell World, they say they I cannot pick up the modem. They have them but they cant give them to me unless I signed up there. Then they find out Im vDSL and they dont even have those types of modems.

5. I call Bell, I tell them Bell World wont give me one and the women goes that right. They can send Bell World one to pick up but its the same as mailing me one. I go ok fine, can you mail me one now, they go, not until my line is activated. I go, but I scheduled it in two days, can you sent it now, they go no, not until its been activated.

6. I leave work an hour early to meet the tech. He calls me to say he will be there at 5:30, Im like great. Im home at 5 pm and am waiting until 9 pm as they said between 5 and 9. He doesnt show up. Bell call center is now closed so I have wait until Mon.

7. I call them asked him where the tech was. They go, oh, there was some mainframe problem and they couldnt add me. The tech also didnt need to go into my condo unit, just to the building, but its should work in 24 to 48 hours.

Update.

8. Big surprise, 48 hours later and it still doesnt work. I call Bell today and they said they are sending a tech between 5 and 8 pm which is news to me. They say I have to be there between that time to let him in the building if security isnt there to let him in. Screw that, Im not wasting more of my time for something that may or may not happen.

9. Wow, even bigger surprise. They didnt show up again even though the CSR "promised" I would get a call from a tech. No call, no service. Called again to see what is up. More excuses. Now Im told to expect a call from a tech when the service is working. More problems on the server side. They dont know when that will be. Their computer says today but who knows. I want to ***** at someone at Bell but its not the CSR fault the company they work for are dumb asses.

Update 2.

10. The following Monday I get a call at work from a tech that says he is on his way to setup my phone. I get home and its working. The next day I get a note under my door that another tech came to my unit but I wasnt home. No idea why I got another visit as my line was working.

11. I get the DSL modem in the mail, I pick it up on Friday. I hook everything up and then there is no DSL light on the modem. I call Bell tech support, they do some checking and again there is someone on their server side that isnt setup so I cant use DSL yet. I go, well when is it going to be fixed? CSR says he doesnt have a ETA but if its still not working in a week to call back. Why the hell didnt they tell me that when I signed up for the service? So here I am waiting for a service to be activated and Bell cant tell me when.

I will say it again, Bell is crap.

12. Almost two weeks later and still no DSL light, still no service. I called Bell and more excuses.

13. I call to cancel my phone and DSL. They ask me to give them another chance. I go fine. She goes a tech will call you within an hour. Nope, no call until 3 hours later. Second level tech goes they need to send a tech to my condo and I might need to be home. I say screw you, Im not wasting my time again. I might be home, I might not be. Thats the end of that. That same night, guess what, the DSL light is on. Now that really really pisses me off because they had the ability to fix it right away yet they didnt do dick until I wanted to quit.

14. I called and cancelled the phone and DSL the next day. The service was faster then Rogers, but Im not going to give Bell money monthly. I may call a third party DSL provider that goes through Bell lines for spite.


Worst "service" in my freakin life.

[hyperion]

Stay away from Bell cellphone services also.

[ill_mango]

bell is insanely ********, i wouldnt deal with them unless i absolutely had to from now on

[hightechfan]

I just moved into a new condo and got Rogers services. I called, tech came over two days later and hooked up everything and brought everything home phone and internet modems. Im not happy with Rogers speeds so I call Bell to switch to DSL and a land line. This is what happens.

1. I call Bell to sign up for land line and dsl in my new condo. I spend 20 mins on the phone giving them all my info, they want 2 pieces of ID, alternate contacts, employer information, etc. After I finish giving them everything, they go, oh, your condo is vDSL I need to transfer you to another group, sorry. Im like fine.

2. They transfer me, I get disconnected.

3. I call back, this time I ask for the vDSL team and they transfer me. I spend another 20 mins giving them all the exact same info and answering all their questions. After all that they say they will send me a dsl model in a week or so. Im like, well the guy is coming in a few days to hook it up, cant he bring one (Rogers does this), they go no. Well I want internet asap, can I pick it up a Bell World store, he goes, no problem.

4. I go to Bell World, they say they I cannot pick up the modem. They have them but they cant give them to me unless I signed up there. Then they find out Im vDSL and they dont even have those types of modems.

5. I call Bell, I tell them Bell World wont give me one and the women goes that right. They can send Bell World one to pick up but its the same as mailing me one. I go ok fine, can you mail me one now, they go, not until my line is activated. I go, but I scheduled it in two days, can you sent it now, they go no, not until its been activated.

6. I leave work an hour early to meet the tech. He calls me to say he will be there at 5:30, Im like great. Im home at 5 pm and am waiting until 9 pm as they said between 5 and 9. He doesnt show up. Bell call center is now closed so I have wait until Mon.

7. I call them asked him where the tech was. They go, oh, there was some mainframe problem and they couldnt add me. The tech also didnt need to go into my condo unit, just to the building, but its should work in 24 to 48 hours.

8. I finishing ranting and I realize how much Bell sucks and how they make Rogers look like friggin super stars.


Rogers is with out a doubt worse then bell.

[Harkonnen]

Rogers is with out a doubt worse then bell.

While I can't say i've had a bad experience with Bell per se, I find that the way that they conduct their business is down right counter productive.

Case in point:

We had long distance through Bell. My dad found a third party carrier with cheaper rates to the 3 overseas countries we call the most. Granted Bell can't match every rate, Bell wasn't even willing to match one of the rates. So we switched to the third party, and a month later Bell called us to ask why we switched. We told them we were getting better rates with another LD carrier, and you guys wouldn't match them...so then Bell offered to match the rates. We switched back, only to find that Bell only matched them for a 3 month period, then gave us their regular rates again.

Then Rogers got their Home Phone system up and running, with unlimited calls to the US for $20 a month. I called Bell to ask if they had something similar as my wife is American and free North American calling would be great; nope they had nothing to offer. So I switch over to Rogers, and 2 months later Bell calls asking why we left. I told them the same thing, and then they offer me an ass package of 1000 minutes for $10 a month - and to add insult to injury, they would charge me a $50 re-connect fee. Why even bother to call me?

Now, I'm looking to go HD. I called Bell to see if they have any specials going on that I can take advantage of (i'm a *paying* expressvu customer). They don't have a single thing to offer me, and i've been a paying customer for almost 4 years. One call to Rogers nets me a free HD PVR Reciever and free programming for 3 months for less than I'm paying Bell right now for their standard package. I call Bell back to tell them i'm about to cancel my service, are you sure that there isn't anything that they can offer me? And the CSR has the gaul to tell me that it's my choice, but i'd be making the "wrong move" by going with Rogers, and that i'd regret it.

So far, I've got three cell phones, internet service, and local and long distance phone services, and soon TV service with Rogers, and I'm loving it. They've been great to me, and the CSRs always seem to be able to help. I can't for the life of me understand why Bell wouldn't offer something to match their competitors, have me transfer my services and then offer me the same thing that I already have?

Just doesn't make sense.

[raptorsfever]

OP I've experienced the same thing that you did. Actually, I've experienced much worst. :mad: Our internet was down for 2 weeks and customer reps kept promising that it will be on by midnight or 2-3 days. 2 appointments that the technician didn't even bother showing up. 3rd try of booking an appointment, the technician was late for like 5 hours. So yeah, I basically wasted my whole day waiting for someone to come. Then a week later, our high speed internet stopped working again. Yeah, I didn't want to go through the hassle and trouble that I went through with Bell so I transferred our home phone, cable and internet to Rogers. I'm very happy with Rogers. All the technicians came on time when they installed cable, internet and home phone. Rogers is willing to negotiate, as well, I got them to lower their local telephone line to $21.95 with free caller id to make it comparable with Bell's price.

Yeah, Bell is worst of the worst!

Three major problems that I've had with them within 2 years and I just had about enough. I don't think I will deal with them anytime soon.

:mad:

[revelation]

Its like Bell hasn't bothered to update anything.

Their customer service is terrible... even their sales is atrocious. I call in to ask about vDSL in my condo, and I'm so turned off by the experience that Rogers suddenly doesn't seem so bad.

Their cell phone service can be compared to Telus, except that Telus' customer service easily surpasses theirs. Rogers is better than Bell's too, except we're talking about a different type of phone.

Their home phone service is pretty much the same as Rogers'... no edge there.

They're not cheapest in any category. They are not the best in any category. They do not have the most helpful CSRs.

What do they have that would appeal to the consumer?

[ynot]

Just a couple of notes:

First, we all know Bell sucks.

Second, Rogers sucks as well.

[dux]

I've worked for Bell tech support, and I only lasted no longer than 3 months.

Yes, their support is awful. Bell does not give a damn about their customers, they take each call as a lost a revenue, and I was pretty much told that we should make sure that after each call the customer will never call us again for help. If you ever wondered why there were so many questions at the end of each call, that is the reason.

[surge]

I feel your pain OP...My houseline was with bell... and then one day it stops working. Ok great, now I can't even call customer support to get help. So I have to waste my cell phone minutes talking to them... and you all know how long it takes. They tell me they will send a technician over in 2 weeks. TWO WEEKS. So I blew up on them and they said 2 days. Sure enough, he came in two days, looked around my house at all my phones, looked at the box outside and said that it’s not a problem inside the house. I asked if he could fix it, and he said it’s a box problem, it takes another technician... So he schedules another appointment for a guy to look at the box in front of me on his phone. He tells me the earliest a guy can look at the main box is the next day, and seeing as how the day was almost over, I said ok. The next day passes by and STILL NO PHONE LINE. I call back to see what the hell is going on, and they don't even know what I'm talking about. I explain the whole situation, and they try to convince me that the guy went there and everything is fine. I ask them why my phone isn't working then and they say it's probably a problem at my house... At this point I really wanted to stab the person through the phone. So they sent over another technician the next day, and I told him everything that was going on. He walked with me to the box and opened it. It turns out my house wasn't labelled, and someone decided to cut the line going to my jack. He put it back in, and my phone worked. (Why couldn't the first guy open it, I don't know...) Yay... end of story? HELL NO.


My phone works fine for a day or two, and then it gets disconnected again. Ok, now I get out my iron boots for some serious a**kicking. I get a technician over the same day and we walk over to the booth. My line is disconnected again, because no one labelled it yet. The guy put a sticky on my line and said THIS LINE IS IN USE with his employee number, so I figured all would be well and I went home. The next day, same problem, my phone is disconnected. So I called my local terrorist group and told them to burn the nearest bell building. Then I called Bell office and told them the whole story. They said that on their computer, my line is not visible, and it's just an empty port. I tell them to add it in, and they told me it would take about a week. Yes a week to put in my name beside a jack. In any case, they fixed it the same day, and that was the last of my problems. I spent probably around 30$ on my cell phone just talking to them because they're little SOBS.

[Jaytee]

Wow, thats brutal. At least I know Im not alone.

I feel your pain OP...My houseline was with bell... and then one day it stops working. Ok great, now I can't even call customer support to get help. So I have to waste my cell phone minutes talking to them... and you all know how long it takes. They tell me they will send a technician over in 2 weeks. TWO WEEKS. So I blew up on them and they said 2 days. Sure enough, he came in two days, looked around my house at all my phones, looked at the box outside and said that it’s not a problem inside the house. I asked if he could fix it, and he said it’s a box problem, it takes another technician... So he schedules another appointment for a guy to look at the box in front of me on his phone. He tells me the earliest a guy can look at the main box is the next day, and seeing as how the day was almost over, I said ok. The next day passes by and STILL NO PHONE LINE. I call back to see what the hell is going on, and they don't even know what I'm talking about. I explain the whole situation, and they try to convince me that the guy went there and everything is fine. I ask them why my phone isn't working then and they say it's probably a problem at my house... At this point I really wanted to stab the person through the phone. So they sent over another technician the next day, and I told him everything that was going on. He walked with me to the box and opened it. It turns out my house wasn't labelled, and someone decided to cut the line going to my jack. He put it back in, and my phone worked. (Why couldn't the first guy open it, I don't know...) Yay... end of story? HELL NO.


My phone works fine for a day or two, and then it gets disconnected again. Ok, now I get out my iron boots for some serious a**kicking. I get a technician over the same day and we walk over to the booth. My line is disconnected again, because no one labelled it yet. The guy put a sticky on my line and said THIS LINE IS IN USE with his employee number, so I figured all would be well and I went home. The next day, same problem, my phone is disconnected. So I called my local terrorist group and told them to burn the nearest bell building. Then I called Bell office and told them the whole story. They said that on their computer, my line is not visible, and it's just an empty port. I tell them to add it in, and they told me it would take about a week. Yes a week to put in my name beside a jack. In any case, they fixed it the same day, and that was the last of my problems. I spent probably around 30$ on my cell phone just talking to them because they're little SOBS.

[Emancipated]

I signed up with Rogers Internet today. Couldn't get a price match because the guy's manager supposedly said no. I said 3Web, Pricematch. Now! Didnt' budge.

Ok, sign me up then. I'll pay regular price.

IMO, Rogers and Bell (having dealt with both on good and bad days) are equally incompetent. Their sales staff are no more intelligent than any English speaking person with remedial dictation skills.

That's the way it is. You just hope things go well and your connection never has a problem so you don't have to deal ith them again.

[masterballer]

Bell totally sucks ass! my home phone was out for 3 days, they came to fix it but the guy disconnected my 3web DSL service :mad: .... try telling them to come fix it after when you dont have dsl with them....:mad: i called atleast 2o+ times and FINALLY after 3 days they came back to fix the dsl they screwed up... bell sucks ass! stay away!

OH and BTW they told me they would come on 3 different times and days but they didnt show up!

[Narci]

make sure bell is not charging you starting from the day they connect. Find out the start date of when they are charging you and tell them to prorate it for the days you never got service.

[hightechfan]

Bell totally sucks ass! my home phone was out for 3 days, they came to fix it but the guy disconnected my 3web DSL service :mad: .... try telling them to come fix it after when you dont have dsl with them....:mad: i called atleast 2o+ times and FINALLY after 3 days they came back to fix the dsl they screwed up... bell sucks ass! stay away!

OH and BTW they told me they would come on 3 different times and days but they didnt show up!

Part of the probleam is you called 20 plus times.Both rogers and bell have a policy that is someone calls over 20 times your put on the black list.

[sergiepopov]

March 14, the new Ontario legislation is coming into effect regarding cellular number transferrability, and I am the first one out.

[Narci]

Part of the probleam is you called 20 plus times.Both rogers and bell have a policy that is someone calls over 20 times your put on the black list.

That's not a good customer relationship rule. If there was no problem, the customer wouldn't be calling 20 times in the first place.

I remember having to call rogers ALOT during a time period because if my TV wasn't working, it be my internet and vice versa. (Toronto CS).

Finally, the other CS centre (in Calgary? not sure if it still exists) is much much friendlier. After a week i got them and it turns out my house was not connected to any HUB in the area for internet hence why I had no service. They said they re-arranged which area goto which hub and my street was not assigned any..or somethign to that effect. The CSR fixed me up and got service.

[shelly0983]

My opinion Rogers and Bell equally bad to deal with. I was one of the unfortunate ones that jumped at the chance to leave Bell for local service and go to Rogers. Rogers were very helpful and quick at first, couldn't wait to sign us up, they came over quickly kept all appts, they did however switch everything over to their own equipment. The service went out for about a week, they promised several times to have someone over to repair, and they broke appointment after appt telling me that I had not even been scheduled at all, like I was truly insane or something. Finally the last straw, it's less than a week before I'm getting married, I had some time off to run errands of course, they tell me stay home they will be there in the morning, well 1 pm not here, I call and they say in such snotty tones that I have to be patient as I'm not the only one requiring service, well right then and there I cancelle the phone service with them, called up Bell and signed up with them again, Bell couldn't do it because Rogers didn't actually disconnect the line, and also Bell didn't have any idea what kind of installation they had done. So after one more week, Rogers finally disconnects, after days of harassing calls and Bell comes in but can't install or fix the jacks in each room because of Rogers rotten work. Long story short, we have only one functioning jack for 3 months, as there is a Bell strike in between and apparently they are so backlogged they can't even repair any service they are so backed up. I have to deal with Bell, no other choice, but also had the worst time with Bell Mobility, they simply can't give the same answer twice as to what is going on, and quite frankly they could care less if you leave them, which if I could I would, but I also can't stand Rogers. I say beware of both.

[masterballer]

Part of the probleam is you called 20 plus times.Both rogers and bell have a policy that is someone calls over 20 times your put on the black list.

no, i called 20 times AFTER they didnt show up 3 times! and everytime i got someone they would give me BS...not to mention it was someone from india cause whenever i called after 5 i got someone who had an indian accent.

[i2004tor]

Bell service is just terrible. I went through a similar experience earlier this year when they tried to set up dry DSL for me. They failed, and then charged me $$$ for it anyways.

To the OP -- I hope the "2 pieces of ID" you provided them didn't include a credit card (as I foolishly did). If they have your credit card info, even if they told you that it's "just for ID", there's a good chance you'll be seeing a charge from them on your CC bill at some point, even if you cancelled before they provided you any service. It's a pretty helpless feeling.

Stay away from Bell!!!!

[belcan15]

i can sum up why every one is frustrated on the landline/internet and why their problems dont get fixed right the 1st time.

as a former bell employee.. they just dont pay thier techs enough. as a result.. if the phone gets fixed or not.. they DONT give a damn. ive seen techs make up BS excuses to not complete the job and the customer will believe it cuz they dont know better.

bottom line.. take care of ur employees and the employees will take of you and your customers.

[ferkel]

ya.. its pretty hard to call Rogers Cable/Internet Tech Support when your @$# Rogers Home Phone line doesn't work.

[bubble.tea]

Why are you activating a landline?

you do realize you can have Bell DSL...or vDSL as it is...WITHOUT a landline.

[bubble.tea]

Bell totally sucks ass! ........

I love how 'Ass' isn't a censored noun :).

Part of the probleam is you called 20 plus times.Both rogers and bell have a policy that is someone calls over 20 times your put on the black list.
is that 20 in a day? or week? or month?

[phd1969]

Both suck, but Rogers sucks less so I deal with them.

You don't even want to know the horror stories I have had dealing with Bell. Their CS reps are one of the rudest and dumbest people in the whole of Canada.

[nano]

the is no black list but they do know how many times you call and for what reason

[bellsucks]

I own the domain bellsucks.ca

I bought it 3 years ago after a terrible exprience with Bell. I know nothing of web design so I haven't done anything with it. Still I get an email once a month from some disgruntled Bell customer.

If somebody would help me set up a phpBB I think it would have a big impact on Bell. Right now there is a tonne of info scattered across the internet about how bad Bell is. If it was centralized it could likely result education to others before they get in too deep with Bell.

I have a business and I went form spending $1000/month on Bell services to $200/month. They don't care, they don't call looking for my business anymore either.

I could sell advertising on there for other providers such as Starchoice, Telus, Primus, AT&T, and on. Not Rogers becasue they suck too. We just don't have to use rogers, there are alternatives. This is not the case with Bell. They own the telephone lines. If you think it takes a long time for Bell to come out and fix a problem when you are their customer, just see how long it takes when they have to fix something for somebody who is not their customer.

Also, nobody has cellular coverage as good as bell and they know it. They got that coverage by using money they ripped off their customers.

If anybody want to help set up the site let me know.

www.bellsucks.ca

[Jaytee]

Bell sucks and blows.

[boneca]

I recently had a problem with my bell internet service and had to call them numerous times to get the problem fixed..at one point they put me on hold for over 25 minutes...in the end I decided to complain to a supervisor and asked for a rebate (for all the trouble they put me through) and they offered me something. I suggest you call them back and try to get a little "something" from them...it doesn't hurt.

[Mazin]

Yay for Bell Sucks threads. Check my idiotic story out.

http://www.redflagdeals.com/forums/showthread.php?t=373785

[perplexed_one]

Bell Sympatico is way over-priced, and thats why i joined some indie company.

You can't expect much of Bell since they own the lines and are essentially a monopoly, the government should of taken back control once BEll had privatized. it's really stupid.

[COMMODORE64]

I've worked for Bell tech support, and I only lasted no longer than 3 months.

Yes, their support is awful. Bell does not give a damn about their customers, they take each call as a lost a revenue, and I was pretty much told that we should make sure that after each call the customer will never call us again for help. If you ever wondered why there were so many questions at the end of each call, that is the reason.

Hmph. Been on second year on Bell cell phone plan. I asked to see if I'm eligible to upgrade the phone for free, they says i have to wait for another 2 years to do that. This sucks.

[broc]

Funny I should come across this thread.

We have an HD terminal, and 2 regular def terminals. We never hooked up 1 of our regular terminals in the basement til recently (our xtra TV was alwaysd in the guest room with a DVD player), but now we just converted our basement to a playroom for our 19 month old son.

So we went to hook up the receiver, and it has about 6 info channels. We call Bell, they say we never changed the smartcard. I only got 2 smartcards from them (1 HD, 1 reg) a few months back. When I tell them this, they say, okay, we'll send you another smart card- for $100 dollars!

Been a customer of Bell for over 4 years, my months bill is about $250, and have had lots of problems over the years with them. I tell them about how many years I've been with them, how much I spend each year with them (over $3000 bucks!), and how I think it's stupid they won't just give me a smart card. The girl puts me on hold and talks to her manager, comes back and says, nope, you need to pay 100 bucks.

Completely fed up with this company. I told her fine, when is my contract up? She says January (which I already know about), and I said good. I have a flyer from Mountaincable.net that offers everything we get from Bell, and I want all my services disconnected in January. So sick of this company and the problems we've had- it's way more than just this smartcard. We've had billing problems, reliability issues, and more. Since my contract's up in a little over 1 month, I have the leverage now. You lost 12,000 dollar over 4 year customer because of a 100 dollar smartcard.

So yeah, how's everyone find mountaincable.net ?

[AFG34]

rogers >>> bell, from my experience

[Dk28]

Bell is horrible.

We negotiated a new cell contract with them over the phone several months ago. One of the terms was unlimited 6 pm-8am. Recently our minutes went over, which was strange since we avoid using a lot of minutes during the day. I call them and find out we were given unlimited "6 pm-8pm" instead. We clearly signed up for unlimited evenings but were given this instead. CSR's refused to fix it, claiming it may have been due to human error on their part. I ask them if I can just cancel the contract without penalty since it wasn't what we agreed to, and nope.

If you negotiate anything with them over the phone make sure to get the employee's ID and record the conversation in case they try to screw you over.

[tracyA]

Oh Ya. I hate Bell too. I am SO glad to be completely out of them.
I now have all my eggs in Rogers' basket, and have not yet had any issues with them. They're not perfect by any stretch of the imagination. But they do beat Bell by a mile IMO.

At least Rogers staff is all in Canada.

Bell's customer service calls are outsourced to India. Half the time you can't even understand what they are saying.

[Stunt_101]

why? tell me why would you go for bell?

[xpoint9]

Bell scammed me about 3 yrs. ago.
They took $200 from my account, and later said it was an accident. Then they said they couldn't put the money back into my account, but they could give me credit to use it at bell only,

[toalan]

Bell is totally f*cked up, they switched our phone from sprint to bell. When I called them up to ask wtf was going on, they said they talked to my father and he said ok, but f*ck my father only speaks cantonese and he is almost deaf. There is no way they talked to my father.

Rogers had better customer service and has a bit more a backbone than bell, but still they blow; increasing fees while decreasing monthly caps.

It is just karma that the deal for the teacher's pension plan to buyout bell fell through.

Bell's greed and incompetence is not just limited to dealings with the end consumer, I have an ex coworker who has to deal with bell for some new technology stuff, bell is just offering garbage and trying to sucker his company into signing an overpriced contract.

[Gloaming]

Thank God I moved to an area with NO Bell or Rogers

[Piccolo]

Just a couple of notes:

First, we all know Bell sucks.

Second, Rogers sucks as well.

:lol:I was waiting for someone to point out the obvious.
There are horror stories from both companies.

I am indifferent... I'm switching to Rogers cell phone pre-paid simply because Bell charges for incoming text messaging. It's all the same to me except for the text thing.

[sillysimms]

Funny reading all these Bell stories. I'm not actually with Bell directly for any services (only TekSavvy home phone which is resold Bell line).

Anyways, I live in a condo and come home from work one day and there is a notice at my door from a Bell technician noting that they came to my unit as per the service request to connect my new line but I wasn't home. Call the number on the paper to reschedule. Well, of course this wasn't an appointment I made. I look at the card and it has someone else's name and unit # on it (e.g. I live in Unit 702 and the number on the card was Unit 207 - so the technician had read the number wrong and went to the wrong unit).

I should have just gone down and put the notice in the correct person's door, but after a long day at work, I decided I'd just call the number on the paper and let Bell know of the mistake. So I called, explained the whole situation and the woman said, "please give me the phone number of the address you are calling about." I explained I don't know the phone number, it's not on the paper and the tech. visited the wrong unit. She again repeated that she needs the phone number of the unit I'm calling about and this went back and forth a few times as I felt like I was on candid camera.

Finally she told me there is nothing she can do if I cannot provide her with the phone number of the unit that requires a service call. Despite explaining again that I had nothing to do with this service call and was only calling in as a friendly gesture as the technician had misread the work order and gone to the wrong unit, she told me if I obtain the telephone number of the unit that requires a service call, call back and then they can assist me. I ended the call and the next morning dropped the card off at the correct unit. Hopefully they eventually got their phone line...

[mlerner]

Hmm, someone royally screwed up. Are you sure it's a DSL modem? Because for VDSL they give you a VDSL terminal and usually only when the tech comes to install it. What I would do is call back to the VDSL department and straighten it out, if they can't help you ask to speak to a manager and if that fails call the Bell executive office 1-866-317-3382 they'll help you out.

[Jaytee]

My original post was from like two years ago. I have been with Acanac since I left Bell and its been great so far. Cheaper and no download caps.

I will never use another Bell service for the rest of my life.

Hmm, someone royally screwed up. Are you sure it's a DSL modem? Because for VDSL they give you a VDSL terminal and usually only when the tech comes to install it. What I would do is call back to the VDSL department and straighten it out, if they can't help you ask to speak to a manager and if that fails call the Bell executive office 1-866-317-3382 they'll help you out.