Credit Card fraud question

[tokiwadai]

Got surprised today when checking my credit card balance.
There was a $22.00 charge for a transaction that I don't know about.:mad:
FYI, I never used this CC for the past one month.
I live in Mississauga, the transaction was made in Richmond, BC by KIDS PLACE (company name?)

I called the CC company and got told there will be an investigation.
They will charge $2.00 for the investigation, but if ever the transaction is a fraud, it will be waived.
There will be no follow up from them, they will just roll-back the transaction if it's proved to be a fraud.
Is this common for them to do just that? Is it because the amount is relatively small...?
Do I need to change the CC# or perhaps just cancel it?:confused:

Thanks in advance.

[ynchu]

I would love to know which credit card you are using. My cards never charge me for any investigation related to fraud.

[AzNCrAzYcOoLeR]

me too,

[Hellfire]

Me three

[Siefer999]

whos the cc company

and if you are confident that you did not make that purchase, then what do you have to lose?

take a look at the date. it might have been right after the previous billing cycle so its showing up on your current bill

[felix]

yeah, which credit card company? Never noticed this charge with my CIBC Visa and PC Financial mastercard.

[IronMac]

I've used credit cards since the late 80's and had a couple of charges investigated (one for over $10,000) and have never seen a "charge" for that sort of thing. Yeah, which CC company is this?

[Siefer999]

yeah, which credit card company? Never noticed this charge with my CIBC Visa and PC Financial mastercard.
me too about not being charged. i bet the rep thought the op was lying just to get out of a charge. they are trained to detect incosistancies in speach and if the op was nervous, they probably thought the $2 might scare him off.

the name of the company on the bill could be anything from a porn site (horrible name if it was) to an online gambling site to a computer store.

[IronMac]

me too about not being charged. i bet the rep thought the op was lying just to get out of a charge. they are trained to detect incosistancies in speach and if the op was nervous, they probably thought the $2 might scare him off.

I don't think the CSRs actually care or not. It's no skin off their nose if they have to reverse a charge because it's well within their service agreement with the merchant.

[cipher]

Hmmm...for $22, the CC will usually just reverse the charges.

[phd1969]

$20 that this was a MBNA card.

[tokiwadai]

Thanks for the replies.

The CC is TD Visa Gold Select.

[twinstars]

This has happened to me before with my PC Mastercard. They also said there would be a $2 charge if the investigation turned up nothing.....but it turned out to be a mistake (not sure how it happened though)....and the company was legit....It was a charge from cineplex odeon in Montreal and I live in Toronto and did not go to Mtrl during the time of the charges. At the end they did reverse the charge and the $2 charge was waived as well. I did not get a new card and haven't had a problem since. It's been two years since this happened and I haven't had another problem with my card. I guess mistakes happen, not always necessarily fraud?

[gq_fuzion]

TD hasn't charged me $2 for fraud investigation in the past

[squall458]

my cc was compromised a few months back with a charge from alberta (im from ON) and they did the investigation and it was waived. no fee was charged for the investigation however.