futureshop product service plan(psp) ****ing sucks

[GOOGLE001]

do u still remember how enthusiast when fs sales promote their psp? my compaq laptop had 5 times repair, and they still refuse to replace it ( replaced in the end, after they know i ll file a case in the court) , these repairs are: 1, line cross the screen 2 hard drive failure 3 does not charging battery and smoke come from dvd ,4 charging failure( 2time in 60 days) 5 dvd does not read ( 2time in 60 days).

the store manager said 4 and 5 are rework , and rework does not count in their lemon policy, i think that s really ********, all of these repair took almost half a year.
bty, their repair center does not use new parts.

the computer i purchased before worth $1300 before tax and psp, $1800 leaving store, the new one they replaced me is $1099, we look at it this way, before my old computer breaks down( after 2 years use) sell is in used computer market, i can get arount 500 for it, use the $5oo + $400( price for psp) is $900, it s very close to the value of the replacement. futureshop is really really blood sucker.

[MkmBandit]

see the problem with swearing on your title, or attempting to at least, is that you lose credibility right off the bat. Forget about the fact that half your post makes no sense.. you'll get nowhere with that attitude.

[kwokinator]

You failed to mention how old your computer is before the replacement. A $200 depreciation isn't ridiculous after a year or two, and I don't even know why you quoted the $1800, it includes a PSP and tax on both PSP and laptop, doesn't have anything to do with your Compaq laptop price.

[lip]

He is right though...FS and Bestbuy PSP or replacement plans basically suck you dry...they are a waste and bordering on a scam.

Buy a dell...you can get a 3 year extended plan usually for as little as 40 bucks and they do take care of you from my experience.
I ended up paying 250 bucks for a complete care plan from dell but that covers dropping it, spilling coffee on it, etc...with a laptop, that is what most likely will happen...try to take a laptop back for fixing to fs or bestbuy if you drop it down the stairs!

I feel for you buddy...I really do...

LIP

[Sharp]

I don't think the PSP covers battery related issues. Anyways I had a 3 year old compaq X1000 X1010CA Paid $2299 for it.
-1.4ghz centrino, 2x256 DDR PC3200, 60gb 4200rpm, ati 9200 32mb, 24xcdrw/dvdrom, 15.4wxga.
After a long story, I ended up getting a Toshiba A-100 SK9 Costed $1499 (Toshiba Sale $200 off Reg Price, $1699)
-2.0 Ghz Centrino Duo Core, 2x512 DDR2, 120gb 5400rpm SATA, nvidia geforce 7600 go 256mb, 16xdvdrw, 15.4wga with glossy finish.

You need to have 4 major repairs (they have to replace something not fix it)
My list went like this: HDD died, Video Card Died, Network Card Died, DVD player not burning properly.
The kicker was the store manager told me that they cleaned my cdrw/dvd and when I called their hotline, the guy said they replaced it. So I left on the last day of my 3 year warranty and got a new one. Of course it took some arguing to get the Duo Core, the offered me an one laptop with intergrated video ati 128(shared) laptop, I was like no way I want dedicated graphics, so then they showed me an AMD Turion 64, I laughed at them, and I said firmly I want Centrino. It was a sure victory over FS, I hate them and I know they hate me :lol: Also the actual store manager was off that day, so I'm sure I would've gotten a lesser laptop if he was there.

And of course this time I got extended warranty it was over a 100.00 cheaper since the laptop was a lot less value, but by far faster.

[cincin128]

amazingly i just bought an open box refurbished demo laptop from Bestbuy for 599. I added the 2 year service plan for only 59.99. (and 3 year is only 79) I think they might be having a promotion or sth... Coz when I check the plan online it says the service plan are all around $200. It's important to buy such plan if you happen to have a open box, refurbished, demo laptop, the crappiest combination. its a HP with Intel Centrino Duo 2.0 GHz! :D

[Frankie3s]

The replacement warranties are crap. No one will dispute this but when you are dealing with these soda jerkers you have to remember to remain civil and not swear. Raising your voice, swearing, crying will not often help your case. I usually find reasoning helps get the problem resolved and ask for someone who is in charge (the sales guys are usually powerless).

[lhsonic]

As a former seasonal employee of Future Shop, I can see where you're coming from. We're put under tremendous pressure to sell these things and we make a lot for ourselves if we do. Getting a plan really depends if you want to spend the money on the it... What is always a good investment is a PRP, product replacement plan, available on a few products under $200 such as headphones, speakers, keyboards. If anything goes wrong with it, you just come in and replace it... Things such as speakers and headphones occasionally do blow out and a PRP saves you the hassle of going through the manufacturer and also extending the warranty as well. The PSP however, I didn't really push it THAT hard because I didn't really believe in it myself... It's really just a gamble, IF something were to go wrong in the duration of your plan, saves you from sending it to the manufacturer as FS does it for you. Depending on the store, we even lend you loaner cameras for temporary use (the people/managers at the Coquitlam store are great) when you give us your camera for repair. Not to mention you get a new camera if they fail to fix it within 60 days. Then again, if you expect to replace your camera within a year... it's not worth the extra money...

Yup, that's just my 2 cents... totally unbiased too... just opinion from someone who once sold these plans.

[Tijuana]

BB PSP worked good for my laptop, I think in general BB is better, they just say stuff like I advise you to get the psp because... FS says stuff like your going to buy the psp because...

[IoannI]

There warranties are all bs. I never buy them. So you can say I take my chances. So what I have a 1 year warranty anyways. They just try to sell as much psp and prp, you should have bought prp, as they can. Thats really the only way the store makes money. What they do is they send it back as a defective item, the manufacture fixes it and sends it back and they give it back to the consumer.

[craftsman]

There warranties are all bs. I never buy them. So you can say I take my chances. So what I have a 1 year warranty anyways. They just try to sell as much psp and prp, you should have bought prp, as they can. Thats really the only way the store makes money. What they do is they send it back as a defective item, the manufacture fixes it and sends it back and they give it back to the consumer.

Actually that's not quite true. I've worked in electronics/photographic retail for 12 years in a previous life and there are a couple of simple truths:

1. Buying a warranty is like buying anything else. Trust the people who built the thing over the category. Some warranties have better conditions than others. And others are just worthless. Understand the conditions and buy only the ones offered by people/companies you trust.

2. Generally, everything sold in a retail outlet is sold at a profit. In electronics retailing, the main driver of boosting profits is accessories. The more space a retailer puts aside for a product line, the more money that product line makes. You might notice that when looking for something like vacuum cleaners that the bags and accessories for them take up as much shelf space as the vacuums themselves. Why? While the company may make 10%-20% on a vacuum (even on sale), they will make 50% on an accessory. So, on a $100 vacuum, they will make $10-$20. If you buy some bags and that all important HEPPA filter for $50, they will make $25 from you.

3. Retailers like extended warranties. Why? Not because they are pure profit - the profit margins on them are only 50% or so (the same as most other accessories). It's because they don't need to carry any inventory and they can't run out of inventory on them. It cost them nothing to carry the product because no one counts it until it is sold. While normal inventory will cost them a couple of percent a month in interest and other cost. Also, if a warranty is returned, they don't have to worry about returning it to inventory or what condition it is in.

[IoannI]

I used to work for Future Shop 2 years ago.

Depending on the product they do not make much money off them. A product of their own brand that they sell, always brings in more profit.

[lhsonic]

I used to work for Future Shop 2 years ago.

Depending on the product they do not make much money off them. A product of their own brand that they sell, always brings in more profit.

Of course, have you seen the cost price of all house branded products? And yeah, FS and BB do make some margin off PSP and lots off accessories. Understand that FS and BB make very little off the bigger items, eg, cameras, computers, laptops... it's alll in the accessories.

[nite4evr]

I used to work for FS too, we tried our best to sell customers PSP/PRP and those bell/rogers contract packages too. The more of those you sell the higher you move up the ladder in store. It all depends on the product on the profit margin. And from what I could remember the best margin item was cable/accessories. Anyways, back on topic PSP/PRP is a scam unless you're a VERY rough user on the product.

[fried_dood]

I was also a seasonal employee of Futureshop and I can tell you, after 3 months in the company you get a feeling as to how deceitful the company is. The markups on things like cables and other accessories is ridiculous and if you buy on eBay or through smaller retailers like Canada Computers you will be saving a TON. In addition, I have to say that even during my three months there the associate is expected to sell Futureshop's garbage service plan. You have to guess that something is fishy if YOU don't see the value in the plan but the salesman is trying to push it on you anyways. Even though I wasn't allowed to sell computers because I would be taking commission from the Product Experts (Sales Associates don't make commission on anything but PSP) I was expected to sell warranty on things like network cards, routers, printers, and monitors. I can safely say that buying warranty on anything but a computer is a joke and is only a way for the company to make money. JUST REMEMBER that no matter what the salesperson says, THE WARRANTY DOES NOT COVER ACCIDENTAL DAMAGE. As such if the company deems that you have caused the damage to the system (whether you did or didn't) your warranty is void.

Even if you wanted to buy warranty on a system, I'd rather buy it through the manufacturer of the system (provided its economical as even they charge a bit) as their warranty covers everything. At Futureshop, your warranty only covers the item that you buy it for. Thus for example, if you buy a desktop with a monitor, your warranty won't cover the monitor unless you buy a separate warranty for that monitor. It's also worth noting that the warranty on most monitors is 3 years through the manufacturer and you are wasting your money by buying Futureshop's junk plan. It's also worth noting that with most manufacturers (Dell for example) you have the option of Next Business Day Onsite service which is much better than Futureshop's junk service. Their warranty doesn't cover software related issues either and only hardware related ones so good luck trying to solve a problem with windows. You are told to call the System Manufacturer or Microsoft. One of the advantages of manufacturer warranty is that it ALSO covers software related issues and you don't have to bring it in to the store to do a diagnosis. I should mention that should you bring your system in the store to perform a paid software related service and they can't solve the issue, they are fully within their rights to reformat your entire hard drive and do a clean install of windows (its in the contract that you should back up all your personal data). Not to mention the fact that technicians aren't the most honest people on earth and really nothing is stopping them from stealing all the data on your computer anyways.

Chances are you will never have to replace something like a Router, Network Card or Printer because they simply don't break often. Instead the entry level associate is often told to recommend the plan by using a story (either factual or made up, mostly the latter) that praises the value of the warranty.

All in all I can safely say that the LAST major retail outlet I would buy from would be Futureshop. Trash TigerDirect comes in at a close second and the chances that you will see a rebate from them are about as likely as winning in Vegas. In fact the only one plus point I can think of is that Futureshop actually has a 14/30 day return policy (14 for actual electronics, 30 for accessories and service plans etc.)

[Rx-87]

PSP's work only if its something major and even then its slim pickings as to what one would get.

In the end at least the OP did get a replacement laptop so it does come to show that the PSP's do work, though after numerous arguments over store policy.

Just don't expect it to fulfill your expectations though ;)

[Frankie3s]

If anyone is truly serious about getting a real notebook, Lenovo/IBM are the only way to go in the PC world.

[boyoflondon]

Of course, have you seen the cost price of all house branded products? And yeah, FS and BB do make some margin off PSP and lots off accessories. Understand that FS and BB make very little off the bigger items, eg, cameras, computers, laptops... it's alll in the accessories.


As a former FS employee, you should know that PSP/PRP is almost PURE profit ;)

[billccwu]

I was also a seasonal employee of Futureshop and I can tell you, after 3 months in the company you get a feeling as to how deceitful the company is. The markups on things like cables and other accessories is ridiculous and if you buy on eBay or through smaller retailers like Canada Computers you will be saving a TON. In addition, I have to say that even during my three months there the associate is expected to sell Futureshop's garbage service plan. You have to guess that something is fishy if YOU don't see the value in the plan but the salesman is trying to push it on you anyways. Even though I wasn't allowed to sell computers because I would be taking commission from the Product Experts (Sales Associates don't make commission on anything but PSP) I was expected to sell warranty on things like network cards, routers, printers, and monitors. I can safely say that buying warranty on anything but a computer is a joke and is only a way for the company to make money. JUST REMEMBER that no matter what the salesperson says, THE WARRANTY DOES NOT COVER ACCIDENTAL DAMAGE. As such if the company deems that you have caused the damage to the system (whether you did or didn't) your warranty is void.
Even if you wanted to buy warranty on a system, I'd rather buy it through the manufacturer of the system (provided its economical as even they charge a bit) as their warranty covers everything. At Futureshop, your warranty only covers the item that you buy it for. Thus for example, if you buy a desktop with a monitor, your warranty won't cover the monitor unless you buy a separate warranty for that monitor. It's also worth noting that the warranty on most monitors is 3 years through the manufacturer and you are wasting your money by buying Futureshop's junk plan. It's also worth noting that with most manufacturers (Dell for example) you have the option of Next Business Day Onsite service which is much better than Futureshop's junk service. Their warranty doesn't cover software related issues either and only hardware related ones so good luck trying to solve a problem with windows. You are told to call the System Manufacturer or Microsoft. One of the advantages of manufacturer warranty is that it ALSO covers software related issues and you don't have to bring it in to the store to do a diagnosis. I should mention that should you bring your system in the store to perform a paid software related service and they can't solve the issue, they are fully within their rights to reformat your entire hard drive and do a clean install of windows (its in the contract that you should back up all your personal data). Not to mention the fact that technicians aren't the most honest people on earth and really nothing is stopping them from stealing all the data on your computer anyways.

Chances are you will never have to replace something like a Router, Network Card or Printer because they simply don't break often. Instead the entry level associate is often told to recommend the plan by using a story (either factual or made up, mostly the latter) that praises the value of the warranty.

All in all I can safely say that the LAST major retail outlet I would buy from would be Futureshop. Trash TigerDirect comes in at a close second and the chances that you will see a rebate from them are about as likely as winning in Vegas. In fact the only one plus point I can think of is that Futureshop actually has a 14/30 day return policy (14 for actual electronics, 30 for accessories and service plans etc.)

This post is ridiculously hard to read without spacing, I won't even bother.

[wiebecj]

The PSP's are good in some cases. I purchased it on an Olympus camera about 3 years ago, and got it fixed, twice, at a local repair shop with absolutely no hassle at all.

[Hunter316]

I don't think that it is the PSP that really sucks because if that was the case then no one would buy it. In my experience the issue is that most of the sales people at Future Shop are not completly truthfull when it comes to explaining the plan to their customers. If the plan was explained properly then most of the issues would disappear as people would know what was covered and what was not.

[fried_dood]

This post is ridiculously hard to read without spacing, I won't even bother.

Ok... and I care why? That is unless you are an egomaniac and feel like telling people that you are so superior and wont bother to read a post from an actual employee.

Retards....

[zod]

I'll rant about the PSP's. About 5 years ago I bought a 27inch RCA TV, I bought the PSP on it, and the rep told me, that they'd either fix it, give me the full value back, or give an equivelent or better replacement.

So a year and half later the TV developed a really wierd yellow tint. I took in, they had to send it to their shop to get tested, 2 weeks later they call me, I go in and they tell me it can't be fixed. The give me some POS insignia TV (against my protest), so basically got stuck with some crappy no name tv (because my tv was curved or something, and all they had now were flatscreens, so they gave me the crappiest one they had.. albeit i paid 350 for my tv, and this tv they were giving me was 250).

So I take it home and the picture is really bad. I take it back and say hey this things crap, you guys owe me at least an equivelant to my old tv. They'd only give me $250 (opposed to the 350 i paid for the original tv), and wouldn't offer me any other tv, manager wouldn't either.

So I caved (because what else are you going to do?) took the 250 and put it towards a sony trinitron (Which has worked quite well).

needless to say that was the last time i bought a PSP, and now when i do big purchases I try and avoid future shop. I bought a 42 inch LG tv back in october for about 1600.. it was the same price at FS as it was at visions, so I bought it at visions (didn't buy their psp either).

They're total rips, allthough I have friend that's done quite well with them. I know buy buying it.. i think i saved 180 bux or close to it, but it was the principal.

My new TV has a 2 year manufacturers warantee, and allthough a bit more of a pain to process, at least I didn't give anyone PSP money, and nothing to future shop.

[antiflag14]

I don't think that it is the PSP that really sucks because if that was the case then no one would buy it. In my experience the issue is that most of the sales people at Future Shop are not completly truthfull when it comes to explaining the plan to their customers. If the plan was explained properly then most of the issues would disappear as people would know what was covered and what was not.

I agree it's probably the salesperson fault it's also the company as well. They continue to let their employees mislead customers. Also they fail to back up what they offer. It sounds like this guy had four major repairs and he should get a replacement right away. It is just like the 60 day policy. A customer brings in the product for repair and say gets it back on the 45th day but it isn't fixed. They have to send it out again and it doesn't go under the replacement plan.

[Hunter316]

I agree it's probably the salesperson fault it's also the company as well. They continue to let their employees mislead customers. Also they fail to back up what they offer. It sounds like this guy had four major repairs and he should get a replacement right away. It is just like the 60 day policy. A customer brings in the product for repair and say gets it back on the 45th day but it isn't fixed. They have to send it out again and it doesn't go under the replacement plan.


Actually their policy has changed so that if the customer brings their product back within 30 days of picking the item up and the fault is the exact same fault then the new repair time will be added to the previous repair time and will count towards the 90 days. The time that the customer has the unit in their possession will not count towards the repair time though.

The thing that drives me nuts about this is that even though every unit has something with it that says "Tested OK" there are still units given back to customers that don't work. That is not good service.

[Instagator]

Every Single time they try and offer me PSP - I just laugh and respond "no thanks, I don't need that scam". They get all defensive and stuff, its awesome to see. All in all - Don't bother getting it as the products today last a lifetime.

[vikas_sheikh]

Can any one tell me how i can fry my motherboard and take advantage of the PSP by getting a replacem,ent maybe a new laptop with better processor nd all. My laptop's warranty is coming to an end this september I have Toshiba A200

[vikas_sheikh]

I've been googling alot and i read by frying your laptop its a guarentee they replace cause it costs to much to repair the motherboard any help would be appreciated. These ppl at futureshop are blood suckers ive been scammed too with my TV's psp aswell as Refrigerator:mad: nd i wana take advantage of the psp on my laptop now

[iamnotamerican.com]

I've been googling alot and i read by frying your laptop its a guarentee they replace cause it costs to much to repair the motherboard any help would be appreciated. These ppl at futureshop are blood suckers ive been scammed too with my TV's psp aswell as Refrigerator:mad: nd i wana take advantage of the psp on my laptop now
They may be bloodsuckers, but you're a conniving fraudster. Which is worse?

[MrWizard]

They may be bloodsuckers, but you're a conniving fraudster. Which is worse?

I love people that complain about being scammed, and then want to go ahead and try and scam someone else...

[al3x89]

do u still remember how enthusiast when fs sales promote their psp? my compaq laptop had 5 times repair, and they still refuse to replace it ( replaced in the end, after they know i ll file a case in the court) , these repairs are: 1, line cross the screen 2 hard drive failure 3 does not charging battery and smoke come from dvd ,4 charging failure( 2time in 60 days) 5 dvd does not read ( 2time in 60 days).

the store manager said 4 and 5 are rework , and rework does not count in their lemon policy, i think that s really ********, all of these repair took almost half a year.
bty, their repair center does not use new parts.

the computer i purchased before worth $1300 before tax and psp, $1800 leaving store, the new one they replaced me is $1099, we look at it this way, before my old computer breaks down( after 2 years use) sell is in used computer market, i can get arount 500 for it, use the $5oo + $400( price for psp) is $900, it s very close to the value of the replacement. futureshop is really really blood sucker.

I think this would be a good court case. It has actually had 8 (7 if you exclude the battery, but that could've been due to the fact that the plug or the charger physically was broken...) problems with it, and it's a freggin lemon, they just don't want to lose money.

1 line cross the screen
2 hard drive failure
3 does not charging battery and smoke come from dvd
4 charging failure( 2time in 60 days)
5 dvd does not read ( 2time in 60 days).

I counted 8 (including the 2x in 60 days)

[GVRtrader]

Although i think replying to OP is kinda useless now (topic started in March)... anyways...

You did use your PSP and you did get a laptop of better specs than what you bought. Its not based on the value you bought the laptop for because if that was the case, you would be using your laptop for free.

Also i think you forgot a very important point... you did use their service (yeah i know their service sucks, but none the less, they provided you service for that $400 you burned on PSP). That means the $400 you added to the value of your laptop (500+400) is incorrect because you would require FREE service for that (even if you think the service sucks... not that i disagree but its still service).

Finally, without that service, you have a broken laptop. I doubt too many people would consider buying a broken laptop for $500 when you can probably get a new one for $100 more (might even be better specs since specs of yours is unknown... and odds of a 3 year old laptop being worth >500 is pretty low 'cause it has to be a yonah CPU).

As vikas_sheikh, take it back to FS and see what they will do. If nothing else, they will at least stall you for a week or two to "inspect" the unit. If they deem its too expensive to fix, they will either throw you for a loop and stall about 60 days or just give you a new laptop of similar specs (don't expect of same value as you pay). You can argue a bit if you like and might get slightly better specs... its all up to you. If you make a scene, there's a chance they will give you an upgrade over the specs they planned to give you. Rather its worth it or not, thats upto you.:cheesygri

[nite4evr]

Every Single time they try and offer me PSP - I just laugh and respond "no thanks, I don't need that scam". They get all defensive and stuff, its awesome to see. All in all - Don't bother getting it as the products today last a lifetime.

Haha everytime they offer me PSP/PRP I tell them "Look, I used to work at FS" And they don't bother trying to sell it to me anymore.

[kwokinator]

Hehehe, I'm like the only one who's happy with my PSP.

I bought a laptop when I first started university. I'm kinda rough on all my stuff and most of what I use breaks after a while (only thing that I've used and still works perfectly fine after years is my watch, and that's only because it's stainless steel G-Shock, survived countless bumps and drops to hard concrete without a scratch on the screen :cheesygri ), so I needed the PSP. Now 4-5 years later, I'm on my third laptop, from replacements. My original one was like 2.6GHz with 256 megs of RAM and 40gb drive, now I'm using Core 2 Duo, 2GB of RAM, 200GB hard drive :lol:

Of course, each time I paid the difference and dished out the money for a new PSP for the new replacement, but I can't really complain since I basically got a new laptop every two years or so. The difference and new PSPs add up, but still cheaper than getting a brand new laptop every time :cheesygri

[ross8787]

Hehehe, I'm like the only one who's happy with my PSP.

I bought a laptop when I first started university. I'm kinda rough on all my stuff and most of what I use breaks after a while (only thing that I've used and still works perfectly fine after years is my watch, and that's only because it's stainless steel G-Shock, survived countless bumps and drops to hard concrete without a scratch on the screen :cheesygri ), so I needed the PSP. Now 4-5 years later, I'm on my third laptop, from replacements. My original one was like 2.6GHz with 256 megs of RAM and 40gb drive, now I'm using Core 2 Duo, 2GB of RAM, 200GB hard drive :lol:

Of course, each time I paid the difference and dished out the money for a new PSP for the new replacement, but I can't really complain since I basically got a new laptop every two years or so. The difference and new PSPs add up, but still cheaper than getting a brand new laptop every time :cheesygri

I think this sums it all up. The bulk of the problems that come from PSP isn't really that its a scam in what it covers, its more in the redemption, working at the store for over two years and seeing more than 5 managers over the years handle cases, the differences can be night and day.

If the psp cost 300 bucks-ish on a laptop and someone buys it, it should be the responsiblity of the retailer to make sure the guy gets great service and would WANT to buy psp the next time.

You shouldn't have to yell, fight and argue over your laptop and your psp because you bought it to avoid the hassle not cause a whole new set of hassles.

That being said the responsibility falls to the hands of the salespeople, and the store to ensure that they're giving proper information and treating customers more than fairly and giving them the benefit of the doubt. Everytime i see an argument between my (former) bosses and customers over this, the main feeling that gets put into the customer is that they're doing something wrong which generally equates in the mind as: buying psp is something wrong.

As for people that refuse it on principle, thats a matter of opinion and can't really be helped, but its been shown here that it works for some people.

Would i buy a psp? probably not, before i did i'd want to know who the manager of the store was and pray that he's still in the same store 3 years down the line should i run into any problems, but futureshop is great at playing a shell game with those guys.

[3weddings]

Thank you RFD for this thread! Hubby is buying a TV right now, and was almost convinced to buy the PSP!!

[boyoflondon]

Thank you RFD for this thread! Hubby is buying a TV right now, and was almost convinced to buy the PSP!!

No need to dig out an old thread to find out this piece of valuable info :p

I worked at FS and hated selling that useless sh!!!t ... :twisted:

[Margaretm]

I have nothing but good to say about the PSP. I bought a computer a year and a half ago, and bought the PSP. Three weeks ago, the motherboard and the hdd failed, and they replaced the computer with one with a faster processor, bigger hdd and more RAM, free of charge. No hassle, no fuss. A few years ago I bought a CD burner and it was toast a year later, just after the manufacturer warranty ran out. FS replaced it with a faster one, no hassle no fuss.

[darkprince]

I have nothing but good to say about the PSP. I bought a computer a year and a half ago, and bought the PSP. Three weeks ago, the motherboard and the hdd failed, and they replaced the computer with one with a faster processor, bigger hdd and more RAM, free of charge. No hassle, no fuss. A few years ago I bought a CD burner and it was toast a year later, just after the manufacturer warranty ran out. FS replaced it with a faster one, no hassle no fuss.

U got friggin luck... they try to charge you some more while you're there to fix the damn thing.

I hate those a&&clowns. I regret Working there and to have sold my friend a computer and w/ PSP (yeah, I actually believe in it that one time).

[TechBoi]

You want to find out how they make money from the warranties?

http://img269.imageshack.us/img269/2345/dsc03838k.th.jpg (http://img269.imageshack.us/i/dsc03838k.jpg/)
http://img182.imageshack.us/img182/6500/dsc03837.th.jpg (http://img182.imageshack.us/i/dsc03837.jpg/)

I never did find out what does "IPG" means, the managers didn't even know what it means.

[belgiangenius]

see the problem with swearing on your title, or attempting to at least, is that you lose credibility right off the bat. Forget about the fact that half your post makes no sense.. you'll get nowhere with that attitude.

Can't say I agree. When I think back to my experiences with FS, I swear.

[ahbitheman]

I think the PSP on cellphones is much better. I got the PSP on my new iphone 3gs 16gb. I was told if there was any problems that made the phone not perform up to standards they would just replace it on the spot. So I tried yesterday to see if they really would. I was having reception problems so I went in there and told them about it and they agreed to give me a new one right away. I also upgraded to a 32 gb and just paid the difference! Brand new phone without any hassle. I was also told it wouldnt use up my free battery replacement, which for iphones, means a whole new iphone since you can't take out the battery (well easily that is). I plan on using the plan much more as I need my technology at its best. Whats also better is that they only charge 10 bucks a month and not 240 up front. Much better.

[MrWizard]

You want to find out how they make money from the warranties?

http://img269.imageshack.us/img269/2345/dsc03838k.th.jpg (http://img269.imageshack.us/i/dsc03838k.jpg/)
http://img182.imageshack.us/img182/6500/dsc03837.th.jpg (http://img182.imageshack.us/i/dsc03837.jpg/)

I never did find out what does "IPG" means, the managers didn't even know what it means.

IPG - Information Product Group

[JaaK]

You want to find out how they make money from the warranties?

http://img269.imageshack.us/img269/2345/dsc03838k.th.jpg (http://img269.imageshack.us/i/dsc03838k.jpg/)
http://img182.imageshack.us/img182/6500/dsc03837.th.jpg (http://img182.imageshack.us/i/dsc03837.jpg/)

I never did find out what does "IPG" means, the managers didn't even know what it means.

I'm interested in the camera and tv quotes... any chance you have those?:o