Cancelled Telus, normal to Bill until next cycle?

[Rockstead]

I'm cancelling my Telus service which is no longer on a contract.

I originally decided to stay, but believe it or not, they will not honour the retention deal they offered me that was even posted on my account profile. They said the rep was in error.


Now they are making me stay all the way until my next billing cycle of Sept 16th, is this a normal practice, has anyone had any experience getting out of this?

[ji2o0k]

My gf went through something similiar with Fido twice. The first time was a couple of years ago and the CSR wanted my gf to stay on until the next billing cycle since they require 30 days notice of cancellation.

But I argued since she wasn't on a contract and she didn't sign anything. All she did was bring her GSM phone, buy a sim card and use one of their monthly plans.

So the first time, they let her go and allowed her to cancel immediately.

Second time was this summer and they were adamant about not pro-rating and waiting until next billing cycle to cancel. I called a few times and couldn't get out of it so yeah she ended up paying. Apparently they "changed" policies and wouldn't allow cancellation without 30 days notice.

You can try and argue, see how it goes. Might be tough though.

[supernerd]

Yes, it is normal practice. I think theres a part in your contract that says you need to give them 30 days notice to cancel, but they'll usually only bill you up to the end of the current cycle.

About their retention, I get very mixed responses depending on the person. I used to be with them for several years, and my contract was about to end. I called them asking for any special deals or upgrades. Nothing. They guy couldnt care less that I would switch providers if they didnt give me incentives to stay. He said they simply have no plans/offers for current clients, only new ones.

So a few weeks later, I called again to actually cancel. This time, the rep kept asking why i was cancelling, and what i was getting from other providers. they said they had plenty of offers and tried to convince me to stay.

Same thing happened to my brother as well.

[MrDisco]

when i cancelled mine 2 days ago i was told the standard practice is that they need 30 days notice. in my case because i was a long standing customer he cut that down to 15 days.

edit: as for retentions, my experience was that the rep straight away wanted to keep me as a customer and offered discount plans, phones, etc. He said I have until mid. of september to decide and if not i could even transfer my customer status to someone else to let them take advantage of the offers.