been on hold with fido for 1.5 hours and counting!

[rilhouse]

i'm getting so angry! :mad: i need to talk to fido because i can't seem to access my account online anymore. what do they have 1 person answering calls?

1.5 hrs. is absurd. i feel like canceling my phone and taking my buisness elsewhere. :mad:

[Byrns]

Are they even open Sunday?

[curtis]

Do it!

You can get off contracts too - they changed a few things on their agreement.

Fido has been the biggest POS so far and I've only been with them for 5 or 6 months. Never had any issues like this when I was on Rogers for a good 5 years.

i'm getting so angry! :mad: i need to talk to fido because i can't seem to access my account online anymore. what do they have 1 person answering calls?

1.5 hrs. is absurd. i feel like canceling my phone and taking my buisness elsewhere. :mad:

[mlerner]

Well it is a Sunday and if they are even open today they probably have minimal staff.

[najibs]

Have you tried hanging up, and re-dialing?

[atforum]

best of luck....

[RonyPal]

um 1.5 is not usual, and i think yoru call has gotten lost in the IVR lol hang up man

[bikechick]

um 1.5 is not usual, and i think yoru call has gotten lost in the IVR lol hang up man

wow, now I definately know you work for Rogers when you use terms like IVR... Telecom or cable side?
:lol:

[najibs]

wow, now I definately know you work for Rogers when you use terms like IVR... Telecom or cable side?
:lol:

Well, his avatar kinda gives it away, don't ya think? ;)

[joey3k]

I was once on hold for the Rogers Billing Department for 40+ minutes...i just hung up and called the next day......

I think the reason I was on hold for so long was because I called the day after long weekend and a lot of people mustve been calling to complain about something/perhaps bill...

[nano]

wow, now I definately know you work for Rogers when you use terms like IVR... Telecom or cable side?
:lol:
hahaha i dont think fido has a IVR their too ghetto

[bikechick]

Well, his avatar kinda gives it away, don't ya think? ;)

Hey, give me a break (I'm new to this :) )... I just have to laugh at the number of people who have worked for Rogers over the years....But, 1.5 hours in a queue is way too long to wait. I'd suggest calling on a week day.

And since Rogers seems to own everything these days, there's most likely an IVR for all centres now.

[najibs]

hahaha i dont think fido has a IVR their too ghetto

I don't work in telecom, nor do I know what IVR is, but seeing that Rogers OWNS FIdo, wouldn't they have IVR too?

[cheap_Deal]

1.5hrs is nothing, my buddy waited on like for 3 hrs (weekday afternoon, YES 3 HOURS) he felll asleep then eventually phone ran out of battery, lol talk bout long.
p.s fido CS is horrible. they cant help with anything.

[najibs]

1.5hrs is nothing, my buddy waited on like for 3 hrs (weekday afternoon, YES 3 HOURS) he felll asleep then eventually phone ran out of battery, lol talk bout long.
p.s fido CS is horrible. they cant help with anything.

Well your friend certainly can't be all there if he has 3 hours to spare, while on hold on a phone call.

[peroxide8888]

hmmm... I just tried calling; was on hold for only 5 mins before I got through. :razz:

Mind you, they seem quite busy because I heard a lot of voices in the background.

[nano]

I don't work in telecom, nor do I know what IVR is, but seeing that Rogers OWNS FIdo, wouldn't they have IVR too?
fido is rogers bastard child

[rilhouse]

almost 2.5 hours now. i tried calling from my land line and i didn't get through, i hung up after 10 mins.

OK, i hung up the cell and called again. "estimated wait time is between 15 & 20 mins" yah right.

if it's goes > 1hr this time I'm canceling my account.

[najibs]

almost 2.5 hours now. i tried calling from my land line and i didn't get through, i hung up after 10 mins.

Dude, if they dont pick up after 1.5 hours, then after 2.5, what makes you think they'll pick up at 3.5?

Can't you just call tomorrow and do something better with your Sunday afternoon?

[rilhouse]

Dude, if they dont pick up after 1.5 hours, then after 2.5, what makes you think they'll pick up at 3.5?

Can't you just call tomorrow and do something better with your Sunday afternoon?

i've done a lot of other things, my phone has a speaker so i don't need to hold the phone to my ears. i made some food, took a shower and cleaned my room.

:D

an i'm not calling back monday, i shouldn't have to.

[najibs]

i've done a lot of other things, my phone has a speaker so i don't need to hold the phone to my ears. i made some food, took a shower and cleaned my room.

:D

Can't you just accept the fact theat they're not going to pick up? Are you even sure they're available on Sundays, because most CS offices aren't.

[rilhouse]

Can't you just accept the fact theat they're not going to pick up? Are you even sure they're available on Sundays, because most CS offices aren't.

not after waiting this long, i'm past the point of no return.

if you call and there not open you get a message stating that they are closed.

[tkyoshi]

I don't work in telecom, nor do I know what IVR is, but seeing that Rogers OWNS FIdo, wouldn't they have IVR too?

They do but only on the Prepaid side right now, her name is Andrea :P

[najibs]

not after waiting this long, i'm past the point of no return.


Well I hope after 10 hours you'll get the hint.

[rilhouse]

Well I hope after 10 hours you'll get the hint.

what "hint" would that be? despite the fact that they are open, i should have to call back the next day?

i expect a lttle service from companies that i pay money to. :-0

[najibs]

what "hint" would that be? despite the fact that they are open, i should have to call back the next day?

i expect a lttle service from companies that i pay money to. :-0

Well usually, I limit my holding times to 45 minutes. After that I usually call the next day.

[gqbluez]

Judging by the frequency of posts it would seem that the OP has gotten through to Fido. :lol:

[rilhouse]

nope

[najibs]

Judging by the frequency of posts it would seem that the OP has gotten through to Fido. :lol:

No, he hasn't, just like we'll never be able to get through to him.

[sans]

might as well go for world record...hold on forever. that or until you keel over w/ exhaustion or anger - whichever comes first. :lol:

[rilhouse]

talking to a csr, world record for hold time. :mad:

[MkmBandit]

talking to a csr, world record for hold time. :mad:

Ask the CSR how much he makes an hour and demand that you get credited for that amount

[najibs]

Ask the CSR how much he makes an hour and demand that you get credited for that amount

He held for 3 hours at his own will. He doesn't deserve squat.

[jedijome]

when asked for what language you prefer pick french.
or when you're on hold mash the keys a whole lot and swear :D it could help

[pfdude]

Talk about bad luck. When I called on Friday to complain about being charged for fido-to-fido txt msgs, I got through to somebody immediately.

[rilhouse]

yah it was probably b/c it was sunday combined with being the end of the month. at least they fixed my problem, but i'm still not impressed.

just to check, i'm going to call on mon. and see how long it takes. :D and it really didn't effect my day since i had them on speaker phone while i did some other stuff.

[najibs]

yah it was probably b/c it was sunday combined with being the end of the month. at least they fixed my problem, but i'm still not impressed.

just to check, i'm going to call on mon. and see how long it takes. :D and it really didn't effect my day since i had them on speaker phone while i did some other stuff.

You have way too much time on your hands.

[rilhouse]

You have way too much time on your hands.

says the guy with almost 5000 posts! :lol:

[najibs]

says the guy with almost 5000 posts! :lol:

Says the guy who actually stayed on hold for 3 hours

[rilhouse]

Says the guy who actually stayed on hold for 3 hours

on speaker phone dumb @ss

[azure]

roflmfao!!!!!!!!!!!!!!!!!!!!!!!! :lol: The longest i've ever held on for is 15min.

[najibs]

on speaker phone dumb @ss

But ya still stayed on hold ;)

[Badger]

Don't feel bad, my Telus landline service was cut accidentally. I had to use my internet phone via Cable internet to call the Telus hotline. It took them 2 hours to pickup the phone and they couldn't verify my information because I didn't call from my home phone number. Ended up talking to them for another hour with a supervisor.

[rayesyn]

i can't believe ppl are still with FIDO......esp. after they got rid of their city fido deal. anyhow, check out the HOT DEAL FOR ROGERS CUSTOMERS thread in the hot deals section

i'm getting so angry! :mad: i need to talk to fido because i can't seem to access my account online anymore. what do they have 1 person answering calls?

1.5 hrs. is absurd. i feel like canceling my phone and taking my buisness elsewhere. :mad:

[Brownbear]

hahaha
najibs leave him alone
let him deal with it

[rilhouse]

i can't believe ppl are still with FIDO......esp. after they got rid of their city fido deal. anyhow, check out the HOT DEAL FOR ROGERS CUSTOMERS thread in the hot deals section

thats a good deal, but how does that apply to me being with fido?

i think i'm going to call fido and tell them i want to cancel on mon. and see what deals they throw at me.

[najibs]

thats a good deal, but how does that apply to me being with fido?

i think i'm going to call fido and tell them i want to cancel on mon. and see what deals they throw at me.

If you're not on a contract, then yes, that's the best thing you can do.

[RonyPal]

wow, now I definately know you work for Rogers when you use terms like IVR... Telecom or cable side?
:lol:

lol telecom my friend.

[Ohboiya]

Keep asking to talk to a superior. My friend had issues with his telephone losing reception in areas where other Telus phone users had full signal strength. He went as high as the VP Operations and while talking to him the phone went dead AGAIN. He got a free phone and six month refund of his cell phone bills.

Also, if it continues without resolution, call the Silverman guy on CityTV and have him do a story on the issues you've been having.

G'luck!

[bikechick]

lol telecom my friend.
Really? which center? I used to work at GB, for almost the past 3 years. Are you going to Brampton?

[tigger03]

i'm getting so angry! :mad: i need to talk to fido because i can't seem to access my account online anymore. what do they have 1 person answering calls?

1.5 hrs. is absurd. i feel like canceling my phone and taking my buisness elsewhere. :mad:

doesn't fido have the callback system like Bell? There's a recording that tells you of the estimated wait time, and then u enter ur name and phone #, and u get called back instead of staying on hold :lol:

[Paolo]

did fido answer yet?