Sympatico was down yesterday,running now,15 min ago down again.What's happend?

[edkate]

15 minutes is online, 30 min is offline.
Has anyone experienced this before?
I already called tech support, they escalated to 2nd level support, issued me a ticket. I woke up at 4 am and went to check the internet. it was on!!
I got up at 9 am - it was down :mad:
It's been on and off for the last 4 hours. Thank God they gave me unlimited dial-up....

[Paolo]

the problem is simple, its cus theyre BELL

get a real isp and you will not have problems anymore

[mlerner]

the problem is simple, its cus theyre BELL

get a real isp and you will not have problems anymore

umm don't you work in the telecommunications industry? That wasn't a very insightful reply.

[Squiggles]

Has happened to me a few times. Called tech support and they were of course, useless. Eventually it went away and has been working fairly well of late. I'm not a computer whiz or anything, but my guess would be that the trained monkeys that run Bell's system accidentially peed on one of the servers or something.

[MizTEcK]

the problem is simple, its cus theyre BELL

get a real isp and you will not have problems anymore
lol? are you serious? they are the only adsl provider here, everyone else use their backbone, when bell has a problem on their network, everyone else is screwed also. what else is there, rogers? satellite internet? cogeco? hahah

[plymouthhater]

There are lots of reasons why your internet could be down:

Fibre Mux trouble.
DSLAM trouble.
Router trouble
ATM switch trouble.
Mtce or upgrade routine that went bad.

A truck hits a pole or road construction cuts a fibre filled duct. Next thing you know peoples' DSL is down. Bells' fault?

[nano]

There are lots of reasons why your internet could be down:

Fibre Mux trouble.
DSLAM trouble.
Router trouble
ATM switch trouble.
Mtce or upgrade routine that went bad.

A truck hits a pole or road construction cuts a fibre filled duct. Next thing you know peoples' DSL is down. Bells' fault?
nope yet most ppl dont understand that

[masterhapposai]

lol? are you serious? they are the only adsl provider here, everyone else use their backbone, when bell has a problem on their network, everyone else is screwed also. what else is there, rogers? satellite internet? cogeco? hahah

adsl isnt the only way to access the internet

[Emancipated]

umm don't you work in the telecommunications industry? That wasn't a very insightful reply.


I believe he works for Rogers.

[MizTEcK]

adsl isnt the only way to access the internet
i already listed alternatives, and if he wants fibre optics or whatever more expensive alternatives... then go right ahead, but that's hardly the solution if hes only using internet at home.

[bubble.tea]

I'm sorry about this folks. I dropped a load, and seemingly it disrupted everything in a 100,000 km radius :D

[najibs]

I believe he works for Rogers.

I don't work for Rogers, but all I have are Rogers products BECAUSE Bell sucks :cheesygri

In our office our phone system is Bell VOIP, and it's soooo unreliable. Not only that, nstead of sending us one bill, they send a BOX, with 19 separate bills for each phone, since they can't seem to figure out how to consolidate it into one bill, even after a year of nagging at them...idiots!!!

[Paolo]

My boss would ask me to inquire with bell as to why the Bell internet was constantly down... I would never get a definitave answer from bell, so I couldnt tell my boss any proper answer other than bell said theyre workign on it or they have no issues rite now, but our emails would still not work, so I would always get in crap from my boss even though the fault was not mine, but bells. I quickly left that dump of a company, and now we use Rogers for our internet, and ive never had an outage ever. Even when the power goes off, the rogers is connected via dsl and it still works

[Emancipated]

My boss would ask me to inquire with bell as to why the Bell internet was constantly down... I would never get a definitave answer from bell, so I couldnt tell my boss any proper answer other than bell said theyre workign on it or they have no issues rite now, but our emails would still not work, so I would always get in crap from my boss even though the fault was not mine, but bells. I quickly left that dump of a company, and now we use Rogers for our internet, and ive never had an outage ever. Even when the power goes off, the rogers is connected via dsl and it still works

Wow. Interesting how you're able to connect "the rogers via dsl" which I'll assume you meant by the telephone line.

[gman]

My boss would ask me to inquire with bell as to why the Bell internet was constantly down... I would never get a definitave answer from bell, so I couldnt tell my boss any proper answer other than bell said theyre workign on it or they have no issues rite now, but our emails would still not work, so I would always get in crap from my boss even though the fault was not mine, but bells. I quickly left that dump of a company, and now we use Rogers for our internet, and ive never had an outage ever. Even when the power goes off, the rogers is connected via dsl and it still works

You got to be kidding. Rogers business cable sucks. It is cheap and the pipe is big but it is not reliable. It was down for 5 hours yestarday. Fortunately, we don't use Rogers as our main gateway. My log of their downtime filled a binder. Down for few hours is pretty common for Rogers business cable.

For business internet, there are many other ISP. Rogers and Bell are not good business ISP. They can't even do two 9s. Our main ISP is 4 9s and probably 5 in the past few years.

[masterhapposai]

You got to be kidding. Rogers business cable sucks. It is cheap and the pipe is big but it is not reliable. It was down for 5 hours yestarday. Fortunately, we don't use Rogers as our main gateway. My log of their downtime filled a binder. Down for few hours is pretty common for Rogers business cable.

For business internet, there are many other ISP. Rogers and Bell are not good business ISP. They can't even do two 9s. Our main ISP is 4 9s and probably 5 in the past few years.

that's terrible

I had rogers home internet and I'm pretty sure I lasted a good year with about 99.99% uptime

bell on the otherhand.. :lol: :lol: and their excuses and answers are so lame.

Guess what happens when there's an error or breakdown at Rogers? They're on it. Bell? 7 days wait time just to check if the problem does exist, and another week to fix it.

Btw, 7 days wait time is their standard, the queue is probably even longer now.

Result was: Either a neighbor or BELL guy himself jacked my internet and gave to someone else in the middle of the night.

7 days to check the outside box is inexcusable, when they'll install it near same day.

[gman]

that's terrible

I had rogers home internet and I'm pretty sure I lasted a good year with about 99.99% uptime


Unless you are running some programs to check the connection 24x7, you may not notice your internet connection goes down. e.g. you probably won't know if it goes down at 3am.

As a business connection, it should not go down like Rogers business cable. I wrote program to check all the gateways and have records when they go down and when they come back up. Rogers business cable can easily go down for some time in the middle of the night.

Any real business ISP will inform user at least a week ahead when they will do schedule maintainous even if the work will not affect the user. Rogers just does their 'maintainous' when they feel like it because it is 'necessary'. There is no warning of what they have scheduled to do.

[masterhapposai]

Unless you are running some programs to check the connection 24x7, you may not notice your internet connection goes down. e.g. you probably won't know if it goes down at 3am.

As a business connection, it should not go down like Rogers business cable. I wrote program to check all the gateways and have records when they go down and when they come back up. Rogers business cable can easily go down for some time in the middle of the night.

Any real business ISP will inform user at least a week ahead when they will do schedule maintainous even if the work will not affect the user. Rogers just does their 'maintainous' when they feel like it because it is 'necessary'. There is no warning of what they have scheduled to do.

just bittorrent, streaming, servers. i had a good grasp how many times i ran into trouble. I'm assuming they'd go down in the dead of the night, or early morning if anything when I wasn't around and my stuff was offline, but they seemed to be good at hiding it that year. then of course 1 summer it was down every morning.

I got banned a few days, and had those threatening phone calls about bandwidth :lol: which is why I stick to BELL.

I can't believe you guys had trouble with Rogers like that, I'd be really angry. The business account seems to be just a home internet account that costs more, with a few more features(email, etc..). That's extremely unprofessional on their part.

[gman]

I can't believe you guys had trouble with Rogers like that, I'd be really angry. The business account seems to be just a home internet account that costs more, with a few more features(email, etc..). That's extremely unprofessional on their part.

Well, what I have just told is just the tip of the iceberg and it is not the most that made me upset.

The worst one is they can just cut your line without warning and without informing after the line is cut. And without a sensible reason.

Our cable line was cut. I thought it was a normal down time. So, I called and they told me they cut our connection because we were spamming and might be we had a virus. So, I did not dispute that because we might have virus in our network without knowing it. So, I asked the CSR to give me more information. He checked and said we send out some spam emails. I asked him to send the copy of 'these' spam emails to me. It turned out there was ONE email. They cut our line because one freaking email!!! :eek:

We, be called to be a spammer, "spammed" only one email to qualify that title. :eek: Some spammer outside pretended to be rogers.com and send an email to our support email.

Our support email auto-replied with a reference number to inform the sender we received the email and will contact them soon to resolve their problem. Since the sender is pretended to be xyz@rogers.com, the system auto-replied to xyz@rogers.com. For one email, they said we were spamming. I asked the CSR if he read the email. He said it was their 3rd party network monitoring service flagged that. So, they flagged us for one email which they did not bother to take a closer look. They did not phone us and just cut the service. Anyway, the CSR understood we did nothing wrong, reconnect the line and document the incidence. So, the connection was back.

Two weeks later, our line was down again. Called them. They cut us again. Reason: we spammed email again. Asked them to send me a copy of the 'spam'. IT WAS THE EXACT COPY OF THE EMAIL TWO WEEKS AGO. It was not a new copy but the same copy with the same time stamp. :twisted: :twisted:

[Paolo]

You got to be kidding. Rogers business cable sucks. It is cheap and the pipe is big but it is not reliable. It was down for 5 hours yestarday. Fortunately, we don't use Rogers as our main gateway. My log of their downtime filled a binder. Down for few hours is pretty common for Rogers business cable.

For business internet, there are many other ISP. Rogers and Bell are not good business ISP. They can't even do two 9s. Our main ISP is 4 9s and probably 5 in the past few years.

first of all, I never said rogers business cable.. At the Rogers HQ @ OMP, what type of internet connection do you THINK they have for their employees? take a stab in the dark. its sure better than what you think its running... theyre not the only building which uses this connection

[Crotchety Old Man]

Sympatico's running fine on my end, as a matter of fac

[Mr.Manic]

I had rogers last year and I hated every minute of it. It was down of a full month, I couldn't even connect let alone get to a web page or download something. Yet despite daily phone calls, they still charged us full price for a month of NO connection and a year of less then express speeds despite buying the worthless $100 cable modem. Luckily we made up for it be buying newsgroup access (since rogers cut off their sub standard newgroup servers a month after we signed our contract for a year) and downloading enough that the cost for the raw bandwidth to rogers was far more then our monthly fee. It wasn't that we downloaded anything in particular, just wanted to download as much as possible to **** over rogers. And it wouldn't have effected the reason our node was **** since it was obviously an upload bandwdith issue. We could download at the max speed for the rogers extreme we were paying for, but only if we were uploading nothing. If someone was uploading at even 10-15KB/s, then the newsgroup downloads would fall to nearly 0.

Bell was perfectly fine for the past year until last week. We suddenly lost our dial tone for our phone serive. Sympatico was still working, so I didn't care at all. Then even sympatico died, so we needed to get it fixed. It turns out there was an issue with the line on Bell's end (which was pretty damn obvious since like 2 weeks ago bell ran a line to the neighbours house from our demarcation box). So they did whatever bell techs do and fixed it, but now they are trying to bill us for the repair by claiming that there is also an issue with the inside wiring, which was why they claimed the internet still didn't work after they "fixed" it. We pretty much debunked that claim by plugging the dsl router directly into the demarcation box, and still having no connection. It works now, but we still had like 6 days without net access and longer without phone access because of a problem on their end that they want to bill us for just to get more money out of us.

[gman]

first of all, I never said rogers business cable.. At the Rogers HQ @ OMP, what type of internet connection do you THINK they have for their employees? take a stab in the dark. its sure better than what you think its running... theyre not the only building which uses this connection

I don't know what connection Rogers HQ uses or care. Business cable service is supposed to have much better support service than residential. The support there is also more qualify than those supporting residential. That is this group knows what they are talking about a bit better than the residential group. If business cable sucks, using residential cable for business sucks more.

What I know is the Rogers business cable CSR told me on Thursday, in Markham, North of Steeles, South of Denison, East of Woodbine and West of Victoria Park, all cable connection were dead for about 5 hours. I called the business cable support (not residential) and I was listening to repeated "please hold, you are in the queue" message for 45 minutes. Suddenly, the service cames up. I waited for 5 minutes and decided to hang up. Well, in another 15 minutes, the connection was dead again.

I don't know what Rogers is using. However, when they had a huge area problem, that is when somebody cut their fibre somewhere in buffalo/NY, my real ISP was not affected because they have better backup lines. So, if buffalo/NY is cut, they route to Calgary, etc.

[plymouthhater]

Unless you are running some programs to check the connection 24x7, you may not notice your internet connection goes down. e.g. you probably won't know if it goes down at 3am.

Mtce window is typically between 00:00 and 08:00.

Mtce, rearrrangements, rehomes, upgrades etc have to be done some time or another. Outages are kept to as short a duration as possible - unfortunately, just as with your personal pc, sometimes a reboot of equipment to load new flash memory, or boot up on the new software on a partitioned drive (last version is kept on the inactive partition in the event there is an unforseen problem) etc. is necessary.

Now days, the night shift is busier than the day shift :lol:

[gman]

Mtce window is typically between 00:00 and 08:00.

Mtce, rearrrangements, rehomes, upgrades etc have to be done some time or another. Outages are kept to as short a duration as possible - unfortunately, just as with your personal pc, sometimes a reboot of equipment to load new flash memory, or boot up on the new software on a partitioned drive (last version is kept on the inactive partition in the event there is an unforseen problem) etc. is necessary.

Now days, the night shift is busier than the day shift :lol:

That may be rogers' windows. The window of my real ISP is usually 5 minutes and that is what they schedule and commit. They send us email to inform us and usually their work don't even affect us. There are duplication of network equipment. If one needs to be reboot, the work would be re-routed to another one before the first one is service. A real ISP needs to do four 9s (99.99% of uptime) or even higher.

A hidden maintanous can be done anytime as long as it does not affect the network.

[plymouthhater]

That may be rogers' windows. The window of my real ISP is usually 5 minutes and that is what they schedule and commit. They send us email to inform us and usually their work don't even affect us. There are duplication of network equipment. If one needs to be reboot, the work would be re-routed to another one before the first one is service. A real ISP needs to do four 9s (99.99% of uptime) or even higher.

A hidden maintanous can be done anytime as long as it does not affect the network.

It's not Rogers I was referring to.

Most residential customers do not pay for redundancy, hence the service outages when mtce. is required.

Some business customers demand redundancy and pay for it. That's understandable when they have call centres using VOIP etc.

[gman]

It's not Rogers I was referring to.

Most residential customers do not pay for redundancy, hence the service outages when mtce. is required.

Some business customers demand redundancy and pay for it. That's understandable when they have call centres using VOIP etc.

I guess somewhere in the middle of this thread we shifted to business use internet. I am not complaining about Rogers' residential service. They can be better but I won't grade them using a business view.