FS: Sharp Aquos 37 inch - YMMV

[snakecharmer]

I just bought a 37 inch Sharp Aquos(the older model) for $1820.00 from the Leaside FS. No, its not a floor model or Open Box, its a brand new unit, will be shipped from their warehouse.

With a 3 yr PSP and 6% GST the total came to around 2580. Do you guys think its a bad deal, if you do then could you please post your reasons?

[jeebus]

sounds like a pretty decent deal to me, not smoking hot but good, the same TV i believe is advertised in the A&B sound flyer in Vancouver @ $2499 (could be the new model). I am going to be getting an HDTV in the next 3 weeks so ill keep this deal in mind.

Please post your thoughts on the TV its self when you have it setup.

[flame02]

sounds like a pretty decent deal to me, not smoking hot but good, the same TV i believe is advertised in the A&B sound flyer in Vancouver @ $2499 (could be the new model). I am going to be getting an HDTV in the next 3 weeks so ill keep this deal in mind.

Please post your thoughts on the TV its self when you have it setup.

I dont know what you are talking about, but this is a pretty good deal for a new tv of this model.

[sparrow_69]

Not sure why you bought the PSP though...

[snakecharmer]

Not sure why you bought the PSP though...

Based on the problems some people have reported(dead pixels and the tv turning on / off on its own) I thought I will get FS PSP so that I could return the unit since dead pixels cannot be fixed and this model is outdated, so I could get a new unit of the current model.

[dealsoutlook]

not really a hot deal considering that this was going for $2000 b/f...I think that psp is always a good idea for expensive tech that u cant repair urself. How come u got the 6% gst though??

[snakecharmer]

How come u got the 6% gst though??

He factored in the gst discount in the price itself. The model number is LC37DB5U. Considering the price in the store and online, which is 2299. I think a discount of almost 500 is not bad.

[DarkReaper]

Grrrrrr.
I got this TV in December for $2200. It's the older model too.

[rickross]

So Ur Saving About $450?

[ccdude]

Grrrrrr.
I got this TV in December for $2200. It's the older model too.

are you happy with the tv?

[snakecharmer]

Have you faced the problem of the tv turning on or off on its own?

[BinaryJay]

When they replace your outdated model you'll get a newer model with less features. I saw the features of the smaller sized Sony Wega TVs slowly seep away vs. the older model I bought as some friends bought the same size Wegas in later years.

PSP is a waste, especially at futureshop.

[snakecharmer]

PSP is a waste, especially at futureshop.

Why do you say PSP is a waste?

[north77]

Why do you say PSP is a waste?
IMO, I think the FS PSP is a waste also.

Why?
First, you get a 1 year warranty from the manufacture already, then if you use your Visa* to buy said item, you'll get another year in extended warranty. That's 2 years.

If a product is going to die, it's going to do so in the first few months when you're already covered under manufacturer's warranty.

If you get an extended warranty from the store and spend hundreds of dollars, yes you'd be 'covered,' but chances are you won't need it. If that item dies in the 3rd or 4th year, technology would have advanced, and prices would have come down, so you could buy it again at a considerably reduced price anyway.


* Note, not all types of Visa's have the extended warranty benefit. Always check your Visa benefits.

[Andro]

i got sharp aquous 32' about 6 month ago, and had 0 problems........you don't need warranty for these.

[BinaryJay]

Don't forget that they also seem to make it a royal pain to actually get something replaced. A friend of mine had one of these plans on a camera he bought. When he tried to use the plan, they insisted it had to go in for repair at least twice or something before they would just replace it. In the end he ended up being without a camera for about 8 weeks and he claimed that the camera was never the same again after the "repair" but couldn't do anything about it.

IMO, I think the FS PSP is a waste also.

Why?
First, you get a 1 year warranty from the manufacture already, then if you use your Visa* to buy said item, you'll get another year in extended warranty. That's 2 years.

If a product is going to die, it's going to do so in the first few months when you're already covered under manufacturer's warranty.

If you get an extended warranty from the store and spend hundreds of dollars, yes you'd be 'covered,' but chances are you won't need it. If that item dies in the 3rd or 4th year, technology would have advanced, and prices would have come down, so you could buy it again at a considerably reduced price anyway.


* Note, not all types of Visa's have the extended warranty benefit. Always check your Visa benefits.

[saveme]

The current price online (http://www.futureshop.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0665000FS10065088&catid=23521) is $2,299.95 after $200 discount

[snakecharmer]

Isnt it easier to deal with FS than to deal with Sharp. I have heard horror stories about people having to deal with Sharp's customer service. Also this is on site service, whereas I would have to ship it to Sharp if there is a problem. And, dead pixels cannot be repaired, the tv has to be replaced.

I really value your suggestions guys, I am putting my thoughts here to see your reasons for not buying a PSP.

[snakecharmer]

The current price online (http://www.futureshop.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0665000FS10065088&catid=23521) is $2,299.95 after $200 discount

Yes, if you walk into the store and talk to somebody they will reduce the price coz they wanna get rid of it, and also they work on commission thats why I said YMMV (Your mileage may vary)

[BinaryJay]

If there are dead pixels on an LCD you'll discover them all within the first couple of weeks. It's rare that they'll just start showing up later, they're dead from the factory in 99% of cases. There is really so little that can go wrong with these things.

Isnt it easier to deal with FS than to deal with Sharp. I have heard horror stories about people having to deal with Sharp's customer service. Also this is on site service, whereas I would have to ship it to Sharp if there is a problem. And, dead pixels cannot be repaired, the tv has to be replaced.

I really value your suggestions guys, I am putting my thoughts here to see your reasons for not buying a PSP.

[chronick]

Not all products qualify for straight exchange under PSP. This is something you should always check BEFORE purchasing the extended warranty. I think it's only cell phones and MP3 players that have the straight exchange included, all other products will be sent for repair. If your product is not fixed within 30 days, you will get a new replacement product. Also, you can a replacement product if the item has been brought it for the same defect 3 times.

If your friend's camera was in fact out for 8 weeks, he should have gone in after 4 weeks to claim his replacement product.

Don't forget that they also seem to make it a royal pain to actually get something replaced. A friend of mine had one of these plans on a camera he bought. When he tried to use the plan, they insisted it had to go in for repair at least twice or something before they would just replace it. In the end he ended up being without a camera for about 8 weeks and he claimed that the camera was never the same again after the "repair" but couldn't do anything about it.

[snakecharmer]

Not all products qualify for straight exchange under PSP. This is something you should always check BEFORE purchasing the extended warranty. I think it's only cell phones and MP3 players that have the straight exchange included, all other products will be sent for repair. If your product is not fixed within 30 days, you will get a new replacement product. Also, you can a replacement product if the item has been brought it for the same defect 3 times.

If your friend's camera was in fact out for 8 weeks, he should have gone in after 4 weeks to claim his replacement product.

So, are you for PSP or against it in case of a TV worth 2K ???

[Drew_W]

Yes, if you walk into the store and talk to somebody they will reduce the price coz they wanna get rid of it, and also they work on commission thats why I said YMMV (Your mileage may vary)

That's why he gave you the lower price - because you got the PSP...which is like 55% commission right into the salesperson's pocket.

[dgs]

I believe 2001 Audio and Video were advertising this TV as clearance this weekend at 1999 if you are trying to bargain FS down.

[snakecharmer]

That's why he gave you the lower price - because you got the PSP...which is like 55% commission right into the salesperson's pocket.

I havent picked up the TV yet. I could remove the PSP while I am there to pick up the TV. The only reason I bought the PSP was because of all the horror stories I heard about people dealing with Sharp.

[blainehamilton]

Let me clear this up. FS and BB service plans give product replacement if the product is not fixed and back in your hands after 60 DAYS, not 30. Also, the no lemon guarantee only gives a replacement after 3 repairs are done and the product fails A 4th TIME.

And bear in mind the services done by future shop are contracted out to the LOWEST BIDDERS, so your repairs on site are usually done by the most inexperienced and unqualified techs, and repairs in the service centre are a crap shoot at best. The repairs are done by service techs who repair EVERYTHING under the sun, so don't expect service specialized for sharp tvs, lcd tcs, or tvs in general. Plus if you take a tv in store to get it repaired, expect it to be dusty and scratched all to hell from the handling. And to top this all off, if you do qualify for a replacement, expect the store manager to give you the oldest, refurbished, scratched, dirty, and rerepaired unit he has in the store, and will try to get you to pay for ANOTHER service plan because the one you bought is now null and void. (or completed according to the contract details)

Read the fine print in the product brochure because this is all in there, its just crammed in so you don't read it, and take my word for it because I worked for a Best Buy service bench for 3 years and saw all of this every day. Read up on www.bestbuysux.org if you need more convincing!


Save your money and call sharp and see if they have a service plan you can buy thru them. That way you have a better chance of service thru a specialized tech, and will probably get better service in the end. Either that or purchase with a credit card that gives you a double warranty or triple warranty purchase.

[Drew_W]

I havent picked up the TV yet. I could remove the PSP while I am there to pick up the TV. The only reason I bought the PSP was because of all the horror stories I heard about people dealing with Sharp.

You might have trouble doing that as FS just doesn't open the door to low pricing if you tell them you want a $500 service plan only to return it later.

[snakecharmer]

Thanks a lot for all your help guys. Unfortunately, Sharp does not offer an extended service plan in Canada, they do offer it in the States.

I think I will get the TV minus the PSP and try my luck.

[snakecharmer]

You might have trouble doing that as FS just doesn't open the door to low pricing if you tell them you want a $500 service plan only to return it later.

Well, then I might return the whole product and not buy anything from FS again. I havent picked up the TV yet.

[D.NGUYEN]

Hi all, the price you got is probably pretty good. PSP is pretty good for these types of TVs, I work there part time and see lots of TVs shipped off for repair. I had one customer get a whole new TV because these third party repair people were too lazy to come to their house after 60 days and they got a new TV, and it was only a speaker problem lol. My Toshiba TV broke down and they got it fixed pretty quick.

The person who said that we get 55% commission is a million miles off of the percentage we get. Usually on TVs, we end up with about 2-5% commission (which is not a whole lot considering that if we sold $2000 it would probably like $50) So ya, the sales guys don't get lots.

Considering that for LCDs and Plasmas that the screen is 99% of the time not repairable, it's good to have, since if anything does happen, you get a new TV. And for RPTVs, they have a tendency to break down quicker and the repair would be costly. The service centre that futureshop sent me to, to get my TV fixed (I didn't want to wait for a service man) the prices looked like $90 for inspection, $60/ hour for labour and parts was extra too, so add those up and see if it's worth it.

[Drew_W]

Hi all, the price you got is probably pretty good. PSP is pretty good for these types of TVs, I work there part time and see lots of TVs shipped off for repair. I had one customer get a whole new TV because these third party repair people were too lazy to come to their house after 60 days and they got a new TV, and it was only a speaker problem lol. My Toshiba TV broke down and they got it fixed pretty quick.

The person who said that we get 55% commission is a million miles off of the percentage we get. Usually on TVs, we end up with about 2-5% commission (which is not a whole lot considering that if we sold $2000 it would probably like $50) So ya, the sales guys don't get lots.

Considering that for LCDs and Plasmas that the screen is 99% of the time not repairable, it's good to have, since if anything does happen, you get a new TV. And for RPTVs, they have a tendency to break down quicker and the repair would be costly. The service centre that futureshop sent me to, to get my TV fixed (I didn't want to wait for a service man) the prices looked like $90 for inspection, $60/ hour for labour and parts was extra too, so add those up and see if it's worth it.


I said for PSP.

[Drew_W]

And correct me if I'm wrong, but you do have quotas not only for sales, but for PSP as well. You basically shove it down anyone's throat for your own personal gain.

[jackboot]

I must admit I worked at future shop for a while when I first started University. Good job, good money, and good experience. I also learned that I will never personally buy PSP. That doesn't mean that it is a bad service, but just too expensive and not worth it for someone who doesn't mind a bit of risk.

Personally, I would just pay with CC and double the MFRs warranty. You can claim that FS's PSP is better than the MFRs warranty, but for ~20%+ of the value of the product...it is not that much better!!!

NOW HEAR THIS...get the CT Mastercard which has a service for $4/mo that doubles the MFRs warranty for up to 2 years (not one year like most other cards). If I'm going to spend money on extended warranty, I'd much rather spend ~$50/year on the CT Mastercard extended warranty...plus get 3% cashback for using the card of course.

THINK ABOUT THIS...if CT Mastercard can offer a warranty doubling service for $4/mo which covers *all* the electronics that you buy, how inflated is Future Shop's PSP at 20-25% of the value of *each* item that you buy???!!! YIKES!!! You've got to be pretty dang "risk adverse" to feel like that is a good deal!

ONE MORE THING...you can return PSP just like any other product. You've got 30/14 days to return PSP that you've bought. So if you want to be a real arse, buy a product from FS at a price that was given to you based on including PSP. Then, return the PSP within the return period:) You *will* be hassled by a manager but ultimately they cannot refuse to accept the return...you just need to stand your ground and not let them convince you that you want the PSP.

[jackboot]

And correct me if I'm wrong, but you do have quotas not only for sales, but for PSP as well. You basically shove it down anyone's throat for your own personal gain.

Although it is true that there are "targets" (not quotas) for PSP (as well as sales, accessories etc depending on what dept you work in) you have a bit of a cynical view of it. You could say that anyone who sells anything does so for their personal gain. We do live in a capitalist society:)

What do you do for a living...I'll bet you do it primarily for your personal gain:)

[JackyTheBeaver]

Let me clear this up. FS and BB service plans give product replacement if the product is not fixed and back in your hands after 60 DAYS, not 30. Also, the no lemon guarantee only gives a replacement after 3 repairs are done and the product fails A 4th TIME.

And bear in mind the services done by future shop are contracted out to the LOWEST BIDDERS, so your repairs on site are usually done by the most inexperienced and unqualified techs, and repairs in the service centre are a crap shoot at best. The repairs are done by service techs who repair EVERYTHING under the sun, so don't expect service specialized for sharp tvs, lcd tcs, or tvs in general. Plus if you take a tv in store to get it repaired, expect it to be dusty and scratched all to hell from the handling. And to top this all off, if you do qualify for a replacement, expect the store manager to give you the oldest, refurbished, scratched, dirty, and rerepaired unit he has in the store, and will try to get you to pay for ANOTHER service plan because the one you bought is now null and void. (or completed according to the contract details)

Read the fine print in the product brochure because this is all in there, its just crammed in so you don't read it, and take my word for it because I worked for a Best Buy service bench for 3 years and saw all of this every day. Read up on www.bestbuysux.org if you need more convincing!


Save your money and call sharp and see if they have a service plan you can buy thru them. That way you have a better chance of service thru a specialized tech, and will probably get better service in the end. Either that or purchase with a credit card that gives you a double warranty or triple warranty purchase.

I agree with your points. Since I won't gain or lose anything by trying to convince anyone to stop purchasing PSP, I simply won't even bother trying. I would just like to assure you that I will not ever by PSP again after my own experience with Futureshop's extended warranty program.

1. They make it sound like they are actually capable of fixing your purchase - that's a lie. Just like you said, these techs can't possibly know how to fix everything, and in my case, they didn't have a clue what to do.

2. They give themselves plenty of time to fix the problem, 60 days! That's way too long. In my case, it really took that long! And what do you know, apparently my product was repaired magically on the 61st day - I doubt they actually fixed the product, because if they can't fix a simple problem (and I mean Simple with a captical S) in 60 days, the only reason they would fix it on the 61st day is to try to get out of giving me a replacement.

3. They can give you "equivalent" model at their discretion, as per writting on the contract. In my case, they offered me a lower end model for replacement and give me two choices: take the lower end product or wait until they finish repairing my own unit (who knows when they'll finish, it had been 60 days already) and wait for them to ship it back to me. Can you call that "blackmail"? I think you can say I was forced to take the lower model because it was an "equivalent" model by their discretion.

Personally I have never bought another PSP for fear that I may have to live through that experience again, I guess being treated like a second class citizen just doesn't strike me as worth paying for the extra 25% purchase price.

[sparrow_69]

And in the end, the same conclusion is reached. PSPs are overpriced and NOT worth it.

[stewpy]

The sum you pay in extended warranties on the hundreds of products you buy in a lifetime will pale in comparison to any actual claims you make. One of the tenets of good risk management is to insure against catastrophies... loss of life, loss of a home, etc., and insuring a 50 buck toaster for 10 bucks doesn't cut it.

[story]

I worked for BestBuy. Some items you would want to buy a PSP or PRP.

-Laptops- Harddrive died after 1 year of use, then make it die again, then die again, then the no lemon policy kicks in for a new laptop. New model, and if you are not satisfied, you can a giftcard for what you paid I believe.
Even my uncle in the computer business thinks it's a good idea to buy PSP for laptops.

-iPOD- same issue, hard drive & battery are covered, and iPod changes model every year & old ones are basically sold out so they will have you a new model.

PRP (Produce Replacment Plan) items - just call and claim, they send you a GC for whatever you paid + tax. They tell you to throw away the defective product.

__________________________________________________ _______________
International Coverage - if you are oversea, just try to get a receipt & claim for the amt you spent on repair. Persaude the cs that you must fix at certain places and cost "this much" and you won't be going back to Canada at all. They will do something for you without ever having their own technician looking at the camera.

[ashhabib]

I have had mixed experiences with warrenties. The only positive experiences have been from visions (fixed my laptop in 2 weeks), and at The Source. The Source is nice because they put your info in the computer. For small stuff I never save the receipt.

[sienna]

$1999 at 2001 Audio and Video.

[George W. Bush]

I personally think people should spend the money in a 1080p TV and leave the 720p alone, as these models are technically already outdates - from a technological point. Sure, watching movies, playing games is fine.

The 1080p comes into play when connecting your PC to it - for web browsing, gaming, movies, and productivity.

The 720p are nice as well, but spending $2000 before taxes on such TVs is a little too much I think.

Just my 2 cents.

[bubble.tea]

PSP is a real tough call.

You can get 3rd party warantees for a FRACTION of these PSP's., problem is I don' know about the to your door service for large Tvs etc.

[snakecharmer]

Okay guys, here is the update. I went in to return the PSP and I was prepared to return the TV as well if they acted tough. The manager said you got a good price coz you got the warranty, I said I could not afford the warranty so a lil bit of haggling later we both settled on $1950.00(before tax) including a 3 yr PSP ($369.00), the TV was discounted to $1580.00.

In the end I received $280.00 back. In other words I got the 3 yr PSP for $120.00.

I decided to take it.

[bubble.tea]

..................In the end I received $280.00 back. In other words I got the 3 yr PSP for $120.00.
I decided to take it.
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[blainehamilton]

Good deal. You got an excellent price on the tv to start with, so I would say you essentially got the service plan for free...

A couple of tips if you ever do have to get the tv serviced.

Save your brochure, they like to change service contacts every year or so, sometimes drop stuff they used to cover, extend service wait requirements, change wording in the fine print removing more of your rights. Great example is battery coverage, they used to cover this in the service contacts up until june 30 of 2003. After that date they changed the contacts and the brochures and removed battery coverage except for items with a built in battery. (ipod) They do this because they can make more profit not covering a user replaceable item that fails regularly. If you have a service form from an old contact, it's easier to prove what you qualify for if they insist you don't.

For on site service, be prepared to take the whole day off at home to wait for service. These guys are the lowest bidders for a reason. If you get an exact service time, don't expect them to stick to it, give yourself the whole day. Also, don't be suprised if they don't show at all, this is another common problem. Another issue is parts sometimes take forever to get, so make sure you document the date the service is to take place and get a service form from the tech, this is the start of the 60 day waiting period for replacement for on site service. Also, if they replace the parts and the problem still exists, maintain your ground that this is still the original service, not a new repair. Some managers will try to call each service visit a new repair and will try to tell you the 60 day wait does not apply, I've seen people be without a product for 4 months or more before getting replacement because of this.


If you take your product in store, beware! Take pictures of its condition before it is shipped and make sure to pack it well before taking it to the store if that is what you have to do. The handling of items like this at the store and service centre level is atrocious and I have seen items back with scratched screens, gouged cases and dust and dirt all over them. If the item goes in brand new, you can argue for a replacement if it doesn't.

Keep your receipts! I've magically seen service contacts dissapear in the best buy / future shop system all the time. Plus they are notorious for scanning the serial numbers in wrong so the unit gets refused for service. As well, the bill they give you when the unit is checked in for service is supposed to be the start of the 60 day repair period. Some managers will argue that the 60 days will start when the unit reaches their service centre, after the tv has sat in the back of the store for 60 days or has gotten misrouted to the wrong store or repair depot. Go in on day 61 and tell them you want your NEW tv immediately, don't take the runaround that it's in transit back to the store, parts are backordered, the tv is lost, etc. I've heard managers make every excuse in the book.

Insist on an equivalent replacement if you qualify. Don't let them give you an insignia replacement for a sharp aquios. If your unit has a built in card reader, ota hdtv tuner, 2 hdmi inputs, don't let them pass a unit off as an equivalent model if it doesn't have them. Insist on a NEW product, don't let them give you a demo, refurbished, or repaired unit because these are the real lemons that they are stuck with and need to unload. What do you think will happen with your scratched and dirty repaired tv when it returns to the store after the 60 days have passed? If they refuse to replace with an equivalent product, demand a credit to purchase a tv of your choice. You might have to really fight for this and kick in a few bucks of your own considering the amount you paid for this tv but it leaves you the most options...

That's everything off the top of my head. Make sure to cut and paste this and print it off and save it with your warranty receipt and brochure.

[jackboot]

Okay guys, here is the update. I went in to return the PSP and I was prepared to return the TV as well if they acted tough. The manager said you got a good price coz you got the warranty, I said I could not afford the warranty so a lil bit of haggling later we both settled on $1950.00(before tax) including a 3 yr PSP ($369.00), the TV was discounted to $1580.00.

In the end I received $280.00 back. In other words I got the 3 yr PSP for $120.00.

I decided to take it.

Good job! :D Like I said earlier, I'm not a fan of PSP, but it was basically included for free in your case.

[snakecharmer]

....... That's everything off the top of my head. Make sure to cut and paste this and print it off and save it with your warranty receipt and brochure.

Thanks a lot blainehamilton and everybody for saving me $$$.

[blainehamilton]

NP. If I'm ever in your town you should have me over for beers. :cheesygri

Also, if anyone knows of a deal on a 34" toshiba crt hdtv let me know (34HF84 or 34HF85) This is the biggest possible tv I can cram in my entertainment unit without replacing the whole cabinet. I can't justify going from a 27" 4:3 to a 30" 16:9 and a 32" lcd isn't much better with the prices they are at.

[bubble.tea]

Good deal. You got an excellent price on the tv to start with, so I would say you essentially got the service plan for free...

A couple of tips if you ever do have to get the tv serviced.

Save your brochure, they like to change service contacts every year or so, sometimes drop stuff they used to cover, extend service wait requirements, change wording in the fine print removing more of your rights. Great example is battery coverage, they used to cover this in the service contacts up until june 30 of 2003. After that date they changed the contacts and the brochures and removed battery coverage except for items with a built in battery. (ipod) They do this because they can make more profit not covering a user replaceable item that fails regularly. If you have a service form from an old contact, it's easier to prove what you qualify for if they insist you don't.

For on site service, be prepared to take the whole day off at home to wait for service. These guys are the lowest bidders for a reason. If you get an exact service time, don't expect them to stick to it, give yourself the whole day. Also, don't be suprised if they don't show at all, this is another common problem. Another issue is parts sometimes take forever to get, so make sure you document the date the service is to take place and get a service form from the tech, this is the start of the 60 day waiting period for replacement for on site service. Also, if they replace the parts and the problem still exists, maintain your ground that this is still the original service, not a new repair. Some managers will try to call each service visit a new repair and will try to tell you the 60 day wait does not apply, I've seen people be without a product for 4 months or more before getting replacement because of this.


If you take your product in store, beware! Take pictures of its condition before it is shipped and make sure to pack it well before taking it to the store if that is what you have to do. The handling of items like this at the store and service centre level is atrocious and I have seen items back with scratched screens, gouged cases and dust and dirt all over them. If the item goes in brand new, you can argue for a replacement if it doesn't.

Keep your receipts! I've magically seen service contacts dissapear in the best buy / future shop system all the time. Plus they are notorious for scanning the serial numbers in wrong so the unit gets refused for service. As well, the bill they give you when the unit is checked in for service is supposed to be the start of the 60 day repair period. Some managers will argue that the 60 days will start when the unit reaches their service centre, after the tv has sat in the back of the store for 60 days or has gotten misrouted to the wrong store or repair depot. Go in on day 61 and tell them you want your NEW tv immediately, don't take the runaround that it's in transit back to the store, parts are backordered, the tv is lost, etc. I've heard managers make every excuse in the book.

Insist on an equivalent replacement if you qualify. Don't let them give you an insignia replacement for a sharp aquios. If your unit has a built in card reader, ota hdtv tuner, 2 hdmi inputs, don't let them pass a unit off as an equivalent model if it doesn't have them. Insist on a NEW product, don't let them give you a demo, refurbished, or repaired unit because these are the real lemons that they are stuck with and need to unload. What do you think will happen with your scratched and dirty repaired tv when it returns to the store after the 60 days have passed? If they refuse to replace with an equivalent product, demand a credit to purchase a tv of your choice. You might have to really fight for this and kick in a few bucks of your own considering the amount you paid for this tv but it leaves you the most options...

That's everything off the top of my head. Make sure to cut and paste this and print it off and save it with your warranty receipt and brochure.
wow-sticky?

[balou911]

-iPOD- same issue, hard drive & battery are covered, and iPod changes model every year & old ones are basically sold out so they will have you a new model.



please dont spread mis-information.
Batteries are not covered.

Not in IPODS , Laptops, Portable DVD players etc etc.

Plus Applecare >>>> FS/BB PSP.

As for protection plans, most electronic components will fail in X amount of days.X = 0-9 days.
Thats right, within the first week or 2, if youre TV, DVD player, etc is working fine, then its electronics will most likely continue to operate correctly.

Now for mechanical components, well there is a MTBF for them (mean time before failure). If it isnt DOA, it should work for years, but experience shows that which is most often touched by human hands will be most likely to fail quicker.

EG. Back in highschool, i bought an expensive portable cd player, with the 3 yr PSP. My freinds called me stupid.
It wasnt soo dumb when 1+1/2yrs later i took it in because the headphone plug was loose, then the play + FF buttons were sticky/ stuck.
Yup, then the remote stopped responding, hehe, new cd player for me ;)

So for TVs, Id say no to PSPs, but I would buy one for a cordless phone (another product I ended getting replaced around the 2nd year due to really bad static/ inability to connect to base)

[snakecharmer]

NP. If I'm ever in your town you should have me over for beers. :cheesygri



The beers on me chief, the next time you are in T.O.

[snakecharmer]

Guys, the kicker is that FS is not finding the TV in its warehouse ... what are my options now? I guess they realized that they have sold it for a lot less and they are now making excuses for not delivering the tv hoping that I cancel the sale.

Has anybody been through a similar situation ?

[jackboot]

Guys, the kicker is that FS is not finding the TV in its warehouse ... what are my options now? I guess they realized that they have sold it for a lot less and they are now making excuses for not delivering the tv hoping that I cancel the sale.

Has anybody been through a similar situation ?

If you really think that they are "hiding" the telly on you, just phone up any FS, ask for a sales associate, and ask him to tell you if they have the particular model in stock (give him the sku if you have it). If they don't have it in stock they can check if the warehouse has stock. They can do all of this from any computer terminal in the store. There is a chance that the particular sales guy you talk to won't know how to check warehouse stock - if this is the case ask him to get someone else.

If the warehouse is out of stock you can simply wait until they get it back in, can't you? Or is it a discontinued set? You can also look into getting it from another FS location that has it in store stock...

[snakecharmer]

If you really think that they are "hiding" the telly on you, just phone up any FS, ask for a sales associate, and ask him to tell you if they have the particular model in stock (give him the sku if you have it). If they don't have it in stock they can check if the warehouse has stock. They can do all of this from any computer terminal in the store. There is a chance that the particular sales guy you talk to won't know how to check warehouse stock - if this is the case ask him to get someone else.

If the warehouse is out of stock you can simply wait until they get it back in, can't you? Or is it a discontinued set? You can also look into getting it from another FS location that has it in store stock...

Thanks jackboot. It is discontinued and was the last new set.

[Hardtarget]

Thanks jackboot. It is discontinued and was the last new set.

I would storm in tehre real pissed and basically demand a deal on a different TV, they sold you something that they didn't reven realize wasn't in stock!? i mean how stupi can you be, mean i would be pissed.

Basically you get to play make me a deal with whoever you are talking to, and make sure it's the manager of the AV department, talk about your troubles, about how you came back and didn't even want the PSP anymore but they forced it onto you, blah blah blah. You'll maybe have to pay more for a newer TV but you should still be able to get a new good deal.

[snakecharmer]

I would storm in tehre real pissed and basically demand a deal on a different TV, they sold you something that they didn't reven realize wasn't in stock!? i mean how stupi can you be, mean i would be pissed.

Basically you get to play make me a deal with whoever you are talking to, and make sure it's the manager of the AV department, talk about your troubles, about how you came back and didn't even want the PSP anymore but they forced it onto you, blah blah blah. You'll maybe have to pay more for a newer TV but you should still be able to get a new good deal.

Thats what I am thinking but there is nothing decent in that size and price range and I am on a tight budget. Might as well buy the Acer 37 inch for 1799.00 from The Bay.

[dgs]

It's showing up as in stock on-line though- have you tried calling the internet sales folks to see if they can confirm stock availability?

[snakecharmer]

Okay guys, they have come back and offered LC37SH20U for the same price. I havent heard a lot about it and dont like the way it looks.

Any suggestions from anybody about the LC37SH20U ??? Should I take it or .......... ???