How to contact Future Shop Head Office?

[Jbently]

Hey,
Does anyone know how I can contact Future Shop's head office either by Email or snail mail? I want to send them a complaint letter (even though they probably won't read it) about the terrible service I received from them today at a local store)

Thanks.

[KiLLaKoW]

General Inquiries and Store Policies: For general inquires related to retail store policies or the Product Service Plan (PSP), you can email service@futureshop.com. We welcome your inquires and feedback.

[Jbently]

Thanks, I'll use that for the email.

[PGT]

To contact Future Shop Headquarters:

Best Buy Canada / Future Shop
8800 Glenlyon Parkway,
Burnaby, BC,
V5J 5K3,
Tel.: 604-435 8223
Mon-Fri 9 am to 5:30 pm PST

(ripped off one of their websites)

[GangStarr]

What you do is find out where one of their head offices is and just send a letter titled PRESIDENT or CEO

It will never end up in eithers hands so it will usually end up in human resources or another department that has "people skills" and give you a call

[siriuskao]

Hey,
Does anyone know how I can contact Future Shop's head office either by Email or snail mail? I want to send them a complaint letter (even though they probably won't read it) about the terrible service I received from them today at a local store)

Thanks.

so what was the terrible service you recieved? care to share your story?

have you tried store manager?

[Bill Reno]

Here's a good example of of Future Shop's contempt for customers. I sent the following email to their web site yesterday. It is followed by their reply, which reveals that the ironically-named "Customer Care" dept didn't even read my note:

Sir/Madam:

We bought a $600 computer monitor in one of your stores just before Christmas. It stopped working a few weeks later, on the day we were leaving for a holiday. That morning, it just stopped. Nothing had been done to it. It hadn't even been moved. It's a dud. We tried to return it today, a day after we returned, and were told that it is the manufacturers' responsibility and that it could take months to get it repaired or replaced.

In the last ten years, I and my family have spent approximately $75,000 at Future Shop for both business and personal equipment. If this is the way you treat people who have the misfortune to buy lemons from you, you can be assured that we will never buy anything else from you or Best Buy. I will also tell everyone I know how you treat your poor suckers of customers.

I am a marketing communications consultant to a lot of organizations and every last one of them will hear the story of why I think they should avoid doing business with you. I regularly give seminars to dozens of people at a time on marketing communications and I will use your company as a case study on poor customer relations. Thanks for the free material.

I will continue to try to dissuade my clients and friends from going to Future Shop and Best Buy until they say: "Bill, we've already heard that story from you a dozen times!" I'll reply: "Sorry, but you know how angry you get when you feel ripped off? That's how I feel but I won't bother you with my story anymore if you promise not to shop there."

You think you've saved a few bucks by passing off poor products and denying responsibility for them. It will give me great pleasure to research other stores and recommend them to everyone that I remind how stupid Future Shop is, to treat valuable customers like this.

This message is being bcc'd to the first wave of approximately 200 people on my personal listserv. Only the beginning. (Hi folks! If any of you shop elsewhere than Future Shop or Best Buy for electronics and computers, I'm up for recommendations. I'll pass them on to others.
Thanks.)

Best regards.

Bill Reno


THE REPLY

Dear Mr Reno:

Thank you for your email.

We appreciate any feedback that will allow us to improve the service we provide consumers. Please be assured that we are currently re-evaluating all processes and procedures regarding our web site. Also, we are assessing the functionality of our web site to ensure it is more user friendly.

Again, we would like to apologize for any inconvenience this may have caused and we hope you will allow us the opportunity to provide you with improved service in the future.

We would like to thank you for shopping at futureshop.ca. Should you have further questions or comments, please do not hesitate to contact us at 1-800-663-2275 or email websupportcan@futureshop.com.

Sincerely,

Sarah M.
Customer Care
Future Shop

[gilboman]

it sucks to be you..but did you think about why should they take care of it? its not like they manufactured the monitor, and you leaving on holiday has no bearing or point to this process.

granted it would be nice and a goodwill jesture if they bent their policy and took it back after their return period, but you going on trip is not their problem.

[jackc00]

To Bill Reno,
man... Usually if you didn't buy Futureshop's in store warranty plan... They won't take the broken parts from you after the returning deadline. What you needed to do is to contact the manufacture directly for a RMA.... That's what all other ppl are doing... I am sure that Futureshop probably tried selling you their in store warranty when you were about to make the purchase.

[guest10586]

Futureshop and BB suck. Well, no I guess BB is slightly better then FS...

[slayernine]

it sucks to be you..but did you think about why should they take care of it? its not like they manufactured the monitor, and you leaving on holiday has no bearing or point to this process.

granted it would be nice and a goodwill jesture if they bent their policy and took it back after their return period, but you going on trip is not their problem.

I totally agree with what you're saying, having a "good experience" with any retailer is a two way street. If you intend to return or exchange a product it is your responsibility to get it to the store. I admit bad timing sucks but ultimately next time you should think ahead a little more. If your leaving the country don't make major purchases immediately before. Its just common sense.

[stealth]

Save a stamp and an envelope.. write your letter, drop it in the toilet. Shat on it and flush it down. Same result.

But if you're serious about wasting your time on this, do you think the info you're looking for might be on their website where it says "Contact us"? :confused:
http://www.futureshop.ca/informationcentre/EN/contactus.asp?

Without common sense like that, you wont have a chance promoting your case to them.

[maho37]

OK guys - here's the ultimate FS PM story... and I've had a few lately. But this one showcases the worst FS I've dealt with - and I will be calling their head office about it because this goes above and beyond ridiculous.

The Mississauga FS at Winston Churchill and Argentia have been working overtime trying to figure out ways to get around their PM guarantee.
A couple of weeks ago when BB and FS were still PM'ing EB, I pm'd some games at this store on a Friday afternoon. But the manager tried to get out of it, straight out lying by saying he called the mgr of the EBgames right across the road and HE claimed that you could only buy 1 game on sale at a time (they had about 10 different titles at 9.89). I told him he must mean one COPY of each game and he said "Nope, you can only buy 1 game from the store at a time". I should say, he told his CSR to tell me that since he was unwilling to come out and tell me himself (his name is Carlos). I called the Ebgames on my cell phone, on speaker, and asked the manager if that's what he said. He laughed his head off and said "Of course not... buy as many games as you want - that's why we have the sale!" The CSR told the manager what happened and he grudgingly did the PM. The following Monday, EB changed the games they had on sale and so I went to PM again. This time Carlos came out and actually whispered to the CSR, right in front of me, to pretend to put it through but stall the transaction. Ten mins later he comes out again and says that he called an EBgames that confirmed the sale is for a limited time and they won't offer limited time sales. I tried to explain that EVERY sale is a "Limited time" - that's why it's a SALE and not regular price - but he was unwilling to bend and made it clear he wouldn't PM Ebgames any more.
Now I went in today to PM 4 games from BBV. I went to the closest BBV down the street and even snapped pics with the camera phone of the 9.99 and 4.99 games. When I went to the CSR desk at FS, the CSR started to help me until some different manager (Nila) looked at something on the wall (I think they actually have my pic up or something) and came racing out to ask if I was PM'ing EB. I said "Nope, Blockbuster Video and they've dropped their prices on a ton of their games - they're not on sale and it's not limited quantities - AND I have photos." Then she starts asking if I'm a reseller or have my own discount store. I told her "Nope - just a guy with 3 kids, a PS3, 360, Wii, 3 Nintendo DS' and a PSP and an eye for a legitimate deal. She tells me they "reserve the right" (she used that phrase A LOT) to call the store to check the price and stock. I completely agreed and even offered the phone number but she said they could decide which store. She gives the CSR some phone numbers and then tells her to call in the back.
So here comes the best part of how crazy FS is getting....
1) The CSR comes out, telling me the store she called didn't have stock so the mgr says they don't have to PM (like I didn't know the mgr told her to keep calling stores until she found one that didn't have stock). I called the mgr over and told her the store right down the street had stock, I had snapped a photo of it just 10 mins earlier. She says they aren't about to call a ton of stores to confirm stock. I insisted that she call the store CLOSEST to them and she finally agreed. The csr goes off to call and of course comes back to report that they do have stock and the price IS 4.99.
2) At that point the manager says they "reserve the right" to check stock in person. I was only slightly fazed by that and told her no problem... drive on down and I'll wait.... I've got an Ipod and I know how to use it. LOL
She says that she can't leave right away so they'll call me in a few hours.... ARE YOU KIDDING? Ok... fine.... I'll play the game. I tell her go ahead, I'll be back by 5:00. She tells me to wait until she calls. With a good sized crowd around I let her know that she's going to an incredible amount of effort to avoid honouring the guarantee that they proudly post on an 8 foot sign throughout the store. She gives me the "reserves the right" story again.
I've got her business card, WILL be calling the head office, but will also be going back at 5:00 to pick up my pm'ed games. But I'm in awe that this mgr would go so out of her way as to drive down the road to another store just to try to find a way around their own guarantee.....

UNBELIEVABLE.. BUT TRUE!

[babydru]

Here's a good example of of Future Shop's contempt for customers. I sent the following email to their web site yesterday. It is followed by their reply, which reveals that the ironically-named "Customer Care" dept didn't even read my note:

Sir/Madam:

We bought a $600 computer monitor in one of your stores just before Christmas. It stopped working a few weeks later, on the day we were leaving for a holiday. That morning, it just stopped. Nothing had been done to it. It hadn't even been moved. It's a dud. We tried to return it today, a day after we returned, and were told that it is the manufacturers' responsibility and that it could take months to get it repaired or replaced.

In the last ten years, I and my family have spent approximately $75,000 at Future Shop for both business and personal equipment. If this is the way you treat people who have the misfortune to buy lemons from you, you can be assured that we will never buy anything else from you or Best Buy. I will also tell everyone I know how you treat your poor suckers of customers.

I am a marketing communications consultant to a lot of organizations and every last one of them will hear the story of why I think they should avoid doing business with you. I regularly give seminars to dozens of people at a time on marketing communications and I will use your company as a case study on poor customer relations. Thanks for the free material.

I will continue to try to dissuade my clients and friends from going to Future Shop and Best Buy until they say: "Bill, we've already heard that story from you a dozen times!" I'll reply: "Sorry, but you know how angry you get when you feel ripped off? That's how I feel but I won't bother you with my story anymore if you promise not to shop there."

You think you've saved a few bucks by passing off poor products and denying responsibility for them. It will give me great pleasure to research other stores and recommend them to everyone that I remind how stupid Future Shop is, to treat valuable customers like this.

This message is being bcc'd to the first wave of approximately 200 people on my personal listserv. Only the beginning. (Hi folks! If any of you shop elsewhere than Future Shop or Best Buy for electronics and computers, I'm up for recommendations. I'll pass them on to others.
Thanks.)

Best regards.

Bill Reno


THE REPLY

Dear Mr Reno:

Thank you for your email.

We appreciate any feedback that will allow us to improve the service we provide consumers. Please be assured that we are currently re-evaluating all processes and procedures regarding our web site. Also, we are assessing the functionality of our web site to ensure it is more user friendly.

Again, we would like to apologize for any inconvenience this may have caused and we hope you will allow us the opportunity to provide you with improved service in the future.

We would like to thank you for shopping at futureshop.ca. Should you have further questions or comments, please do not hesitate to contact us at 1-800-663-2275 or email websupportcan@futureshop.com.

Sincerely,

Sarah M.
Customer Care
Future Shop


Wow you sure got a lot of anger in you. Theoretically, after the return / exchange policy has passed, isn't it the responsibility of the manufacterer to fix the problem for you? If so, then i'm not sure why you're so angry at Futureshop since they were just following their policy. Anyways I'm sure after you tell literally everyone you meet in life about the problem you had at Futureshop, the people you deal with will just think you're crazy.

[thelefteyeguy]

Here's a good example of of Future Shop's contempt for customers. I sent the following email to their web site yesterday. It is followed by their reply, which reveals that the ironically-named "Customer Care" dept didn't even read my note:

Sir/Madam:

We bought a $600 computer monitor in one of your stores just before Christmas. It stopped working a few weeks later, on the day we were leaving for a holiday. That morning, it just stopped. Nothing had been done to it. It hadn't even been moved. It's a dud. We tried to return it today, a day after we returned, and were told that it is the manufacturers' responsibility and that it could take months to get it repaired or replaced.

In the last ten years, I and my family have spent approximately $75,000 at Future Shop for both business and personal equipment. If this is the way you treat people who have the misfortune to buy lemons from you, you can be assured that we will never buy anything else from you or Best Buy. I will also tell everyone I know how you treat your poor suckers of customers.

I am a marketing communications consultant to a lot of organizations and every last one of them will hear the story of why I think they should avoid doing business with you. I regularly give seminars to dozens of people at a time on marketing communications and I will use your company as a case study on poor customer relations. Thanks for the free material.

I will continue to try to dissuade my clients and friends from going to Future Shop and Best Buy until they say: "Bill, we've already heard that story from you a dozen times!" I'll reply: "Sorry, but you know how angry you get when you feel ripped off? That's how I feel but I won't bother you with my story anymore if you promise not to shop there."

You think you've saved a few bucks by passing off poor products and denying responsibility for them. It will give me great pleasure to research other stores and recommend them to everyone that I remind how stupid Future Shop is, to treat valuable customers like this.

This message is being bcc'd to the first wave of approximately 200 people on my personal listserv. Only the beginning. (Hi folks! If any of you shop elsewhere than Future Shop or Best Buy for electronics and computers, I'm up for recommendations. I'll pass them on to others.
Thanks.)

Best regards.

Bill Reno


THE REPLY

Dear Mr Reno:

Thank you for your email.

We appreciate any feedback that will allow us to improve the service we provide consumers. Please be assured that we are currently re-evaluating all processes and procedures regarding our web site. Also, we are assessing the functionality of our web site to ensure it is more user friendly.

Again, we would like to apologize for any inconvenience this may have caused and we hope you will allow us the opportunity to provide you with improved service in the future.

We would like to thank you for shopping at futureshop.ca. Should you have further questions or comments, please do not hesitate to contact us at 1-800-663-2275 or email websupportcan@futureshop.com.

Sincerely,

Sarah M.
Customer Care
Future Shop

....i stopped at "I will also tell everyone I know how you treat your poor suckers of customers."....

they probably did too :o

[cloneman]

With situations as exaggerated as the one in the last post, the best you can expect is an apology, perhaps a few coupons. You'll never get what you really deserve (e.g. a change of policy, a firing of an arrogant employee)

Not really much to do but laugh it off. It's impressive that he would have the gaul to say he had to check stock in person.

This is the problem with business in our country. I can guarantee something like this would never happen in the US. They can flat out refuse the Price Match, but they'll never make up a lie like that. They can probably get in trouble by some bureau of whatever.

Honestly, when I encounter a jerk like that - he typically doesn't even want to talk to you. He mutters some random crap and pretends to be overly busy to avoid a confrontation. Lame.

I live on Montreal, and I frequently go to a Plattsburgh, NY for shopping. You can say - yeah it's a small town. Still, there are small towns here too. It's unbelievable the difference in terms of politeness and manners that there is, both from customers and employees in stores. That isn't the reason why I shop there, but it sure gives me additional personal satisfaction to know that I'm not supporting arrogant, self-important people with my money - who want nothing else but to sell me a overpriced t-shirt, as long as I don't spend too much time picking it out.

[GVRtrader]

In responds to Bill Reno's story... i think you're over-reacting. Sure FS/BB has bad CS but that isn't one example. They were just following their policy and most companies will do the same thing. You can't expect them to bend/change their policy just for 1 customer when they have... 1000s upon 1000s of customers. Such a change in policy will cost them a lot and it isn't fair for other customers if you're the exception.

To OP, thats a lot of hassle to save a few bucks... guess you're a TRUE RFDer. Tell us if you actually get the PM at the end or will they forget/have the other manager talk to you. I'm guessing (like you said) that you're on their wall of fame already.:D I'm surprised the manager isn't smart enough to use the excuse that they do not consider BBV a competitor because they sell PPV and new products while FS currently only sells new (in most locations...) games.

[bbya2064]

To contact Future Shop Headquarters:

Best Buy Canada / Future Shop
8800 Glenlyon Parkway,
Burnaby, BC,
V5J 5K3,
Tel.: 604-435 8223
Mon-Fri 9 am to 5:30 pm PST

(ripped off one of their websites)

OP lives in Hamilton
Best Buy Canada / Future Shop head office in Brampton would be more appropriate. The address escapes me at time moment but its at Queen / Airport

[7jaii]

I am a marketing communications consultant to a lot of organizations and every last one of them will hear the story of why I think they should avoid doing business with you. I regularly give seminars to dozens of people at a time on marketing communications and I will use your company as a case study on poor customer relations. Thanks for the free material.

In responds to Bill Reno's story... i think you're over-reacting.

I understand what Bill Reno's saying but threatening "this & that & I'll tell my friends," isn't effective. If you're a marketing/communications specialist (which I doubt) then you would research FS' community relations or corporate governance to figure out who you need to engage at the corporate level (hint, also do a search for Bestbuy - if you didn't know that's the parent company).

With this info you can "Executive Email Carpet Bomb," in a professional manner and request a reply within a deadline (courtesy of Consumerist). Don't threaten, don't emphasize how tough you are, or how you'll hurt FS. Really Bill Reno, you have a degree and earn income giving seminars?

Dude, I don't like FS and I'm not happy with their service but I buy discount items because it's convenient. Please, read your warranty manual very carefully and learn your manufacturer's RMA process, it's your responsibility to contact the manufacturer not FS. On a standard transaction, FS stops providing after-sale services after 14 days for computers/electronics, 30 days others stuff (I'm generalizing here). Learn Futureshop's policy in your favour against them...if you're in the right then you can negotiate a settlement.

Jokes man, if you're a Big Shot then just sue FS. That'll give you a response but probably not the resolution you wanted. Have you ever RMA'd a HDD? Try it because it's good practice becoming a responsible consumer and exercising your warranty coverage. That letter you wrote, on the other hand, will land in the garbage. Your letter is hilarious for your RFD 1st post - I hope it's a joke post.

[CSIFan29]

I wrote to FS about PM policy, here is what they wrote back:

We have checked our records for this case, and according to a note posted by the store on June 2nd 2008, the store contacted you and left a message at the phone number provided in the complaint escalation (XXX-XXX-XXXX). If you have not received this message, you can contact us at 1-800-663-2275, and one of our friendly customer service agents will be glad to connect you with the management personnel at the Brampton East store.



FYI This was my cell number and I don't have voicemail, so I'm not sure how they could have left a message!! Talk about a lie!

[g5cubed]

Please pm me. I have the direct line for the regional manager for all of Ontario.

[maho37]

Please pm me. I have the direct line for the regional manager for all of Ontario.

Out of curiosity - is his name Sam? That's what they've told me.... I filed my complaint (as per my post) last Wednesday, indicating I was dissatisfied with the way I was treated by both managers. I knew they would end up doing the PM - that wasn't the issue since they really didn't have much choice.... but when I went back later in the day (the manager never did call me - I had to call her to confirm she had gone to check the price, which I discovered later she never had until the next day when she heard of my complaint to head office). Anyway, when I did go back, she VERY reluctantly did the price match, making it very clear she could refuse it any time she wanted simply because she's the manager and it was only because she was willing to be so understanding that she was PM'ing this time. I told her that it isn't much of a guarantee (or in other words, a promise to the customers) if it could be ignored at somebody's whim, and if she did ever choose to refuse a pm "because she felt like it", she would be explaining that to the head office. I also told her I refuse to be treated like some kind of criminal and in the future they are to treat me as a respected customer. Anyway, my complaint to head office was to bring both these manager's attitudes to the attention of their superiors. I was told I would hear from somebody within 48 hrs but after 2 days when I hadn't heard anything I called back and discovered that Nila the store manager had closed the complaint indicating the customer was satisfied! Hardly! I re-opened the complaint and they told me it was going to the head manager Lawrence and I would receive a response within 48 hrs from then (by June 24th). I called the head office on the 25th and they told me the store had still not responded so as of the end of day on the 24th it had been accelerated to the regional manager (named Sam) who is supposed to call me before the end of the week. So let's see if ANYBODY at Future Shop cares about the way their store is being run. BTW, I work in a major business complex on the same street as the store and it has become notorious throughout the local business offices (literally thousands of potential customers) as having the worst customer service around. Considering the number of competitor stores in the immediate vicinity, you'd think the head office would at least have their heads turned by the fact that any time I'm there, there's dozens of workers standing around doing nothing and at most about 10 customers in the whole store. Money just floating out the window....

[maho37]

An additional counter story to my original FS fiasco...

On the weekend I went to Best Buy at Bramalea City Centre (near Toronto for the out of province folks) and went to price match 2 games that FS had been sold out of that were selling at BBV for 9.99 and 4.99. After pm the games came to 5.49 and 1.49 respectively, saving me almost $10 after tax from the BBV price and over $80 from the BB price. The video game clerk was amazed at the price and understandably consulted the mgr. The mgr very nicely told the clerk to verify stock and qty at BBV and if that was the case, of course they would do the price match - that's their responsibility. Once the details were verified the clerk told the cashier but when the cashier went to ring in the price she was so thrown by the 1.49 price tag on a 39.99 game that she VERY nicely apologized but explained she had to double check with the person in charge. I told her no problem at all and she went and found another gentlemen - a very professional-looking (and authoritative) guy talking to the other managers. She told him about the PM and he looked at me, shook my hand, and congratulated me on finding such a good deal. He assured me that it wasn't something I was would be able to do often because he was going to ensure that their video game prices came more in line with what seem to be the new standards (I think THIS is a COMPLETELY appropriate response - the main reason I took FS to task initially is because they love to post the signs and stickers indicating they have the lowest prices around and for the most part I find, especially in the video game and DVD department that most of their items are MUCH higher than competitor's regular prices. If they were closer to the norm there would be no point in my PM'ing!) The cashier then rang it through, also congratulating me on a great find, and wishing me a wonderful weekend. As a final note, she apologized again for taking the time to check but that the guy she had spoken to was the General Manager for the area who wasn't normally in the store but since he was, she figured she better check with him. Now THAT'S a good shopping experience. Considering FS belongs to the same company, I wish they would take notes. Despite the loss encountered on some PM's it would end up making them a fortune by building their client base of regular customers. In the last 12 months I've bought a $2000 TV, a surround sound system, 2 DVD players, and most of my game systems at FS but unless they turn this situation around VERY effectively, I will be shopping at BB or competitors after this. Amazing what ripples one or two positive OR negative experiences can have, eh?

[dara0510]

Try using this number....


(604) 435-8223

[daysgoby]

this is my first post on redflagdeals.com..
i decided to take my time and write something down cuz fs pisses me off too

i think its really case by case in terms of customer service there which means how low quality employees they have. probably their admins too.

anywayz I live in ottawa so I goto Southkeys location to buy a tv + home theatre set.. first thing that surprised me was how lazy their sales reps were. granted I went there somewhat close to closing time but I have NEVER heard this line from ANY sales rep before (I used to be a sales rep for shoe store too). when i went up to these guys to ask a question they were sitting around and one of these idiots tells me this.. 'yo man we are really tired..' what the... _____ <-- fill in the blank. goes up in my head.. I guess they don't really like making honest money. anywayz I find this older sales rep who was very helpful and i gotta say pretty damn good sales rep too. (this is why i say case by case) so i'm almost done taking care of all my stuffs when I run into a family friend who was purchasing a laptop. Since we are neighbours and all that I offered to lend them my old laptop so they wouldn't have to buy.. plus other junk this computer sales rep tried to sell. (i think it was recovery kit or something)..
anywayz they still wanted to buy the laptop so that's cool but i offered to help with programs so told them not to get the program package then this reta** sales rep jumps in and really.. his attitude of asking me how they gonna fix the laptop if there was a problem was pretty hostile. so i told him i can take of that so don't worry about it.. then he kept asking how?? how?? how??... in my head i'm thinking wt* am i gonna do with this kid..
granted I have attitude myself but only when I get treated with this kind of service I kinda tend to let go of self control.. except this time its been a night of on and off services from this location plus family friend in presence i had to control.

anywayz in the end my tv sales guy saw what was going on and pulled that computer sales rep to the side so it didn't escalate further but maaan does Futureshop actually know what customer service is?? or.. do they not want people buying stuffs from there? i'm looking more into local stores for products after that. I only had one incident at bestbuy and it wasn't even a big deal (sales rep taking loooong time to get back to us) but something is wrong with futureshop.. since they've been on and off and other locations too.

well.. that's my futureshop story. don't even get me started on ROGERS

so in conclusion, i think it really depends on sales rep but that's the problem. they should provide consistent good quality service (especially when they carry products that cost alot of moeny). instead, this particular location decided to hire bunch of young kids that don't know jack about what they sell and repeating that same sales line over and over.. they should try working in restaurent business washing dishes than they might learn how to earn some 'honest' money. this include CEO of that company as well.

[kleptodathief]

PMing is definitely YMMV..i was bout to get FS to pm stuff from sigelectronics and tigerdirect but then the store manager DISAPPROVES right as im at the cash register! the CSR supervisor said ok but i guess the store manager is the final D!this is at the laird/eglinton FS today :mad:


his BS, sig and TD r not official retailers of the harmony and xbox adapter


they only PM if its a local store in toronto...they don't do ONLY online non local sites like ncix.com :mad:

i wasted my gas

[dragonseye]

I tried emailing FS at the service@futureshop.ca address. My email was returned to me saying it had been forwarded too many times and had not been delivered. Does anyone have any ideas where I can send this?

Dear Friend,

I am writing to tell you of my experience with your Future Shop credit card. In November of this year I signed up for a FS credit card and used it to purchase a computer. I was told at that time that I had 3 months to pay the principle and I would not have any interest charges. I paid what I thought was my total within the boundaries of the interest free period ($1390.00). The following month I received a notice saying I still owed $15.34 which I paid immediately, and again on time. I have now received a bill from Future Shop credit saying that I owe them $99.24 for 'defered finance charges....revolving'. I contacted the credit card office and asked why I was being billed this amount. I was told because I still owed $15.34 on the principle amount after the end of the three month grace period, I was being charged interest on the entire principle. When I voiced my objections, the customer service representative who was serving me said that this was all included in the agreement form I had signed when I applied for the card. If it was there, it was not made clear. I feel this is unjust. No other credit card I have ever carried has ever charged me interest on a balance I have already paid. I feel this is an underhanded and sneaky way of tricking customers into paying more money and I think it is a disgraceful practice. I have cancelled my card and it is unlikely I will ever hold another FS card. I am a good customer. I have purchased $6000 worth of products at Future Shop in the past 2 years alone. This experience has left me feeling extremely dissatisfied with Fututre Shop and I will definitely think twice before making any other purchases there. I will also be telling my friends about my experience with your company and warning them of the unfair practices of your credit line. Also, I am an anthropologist. My co-workers and I purchase a great deal of electronic equipment for our work in the field (audio/video recording devices and camera equipment). I will be alerting my colleagues as to the untrustworthy and unethical practices I have encountered with Future Shop and warning them to read every contract they sign with a magnifying glass and a critical mind.

It is my hope that if this letter will reach an individual who can affect a change in policy.

Regards,

[Hunter316]

With regards to Dragonseye's post. Did you recieve a statement each month telling you what you owed and if so did you read it to make sure that it was accurate just like you would any other credit card statement. If there is something incorrect with your bill it should be reflected on all statements. Also the agreement you signed for the card was not with Future Shop but with the bank that administers the card for them. I believe it is still HSBC but they seem to change banks every so often so I could be wrong. Instead of trying to get Future Shop to deal with it I would phone the number on your invoice to get in touch with the bank.

[iamnotamerican.com]

We bought a $600 computer monitor in one of your stores just before Christmas. It stopped working a few weeks later, on the day we were leaving for a holiday. That morning, it just stopped. Nothing had been done to it. It hadn't even been moved. It's a dud. We tried to return it today, a day after we returned, and were told that it is the manufacturers' responsibility and that it could take months to get it repaired or replaced.


The response you received was correct. The store return policy (quite generous compared to some) is 14 days on monitors. I didn't see any information about just how long you were away on holidays for, so it could have been another several weeks.

The monitor is covered under the manufacturer warranty. As has been earlier mentioned, FS doesn't manufacture the item, so they don't have a lot of quality control input.

It sucks, but in this case FS is right and based on what you have written has no obligation whatsoever to assist you. If you had not further delayed the return of the item they may have been able to do something.