How to get a free HD PVR from Rogers

[nepean19]

I thought I would pass this along to new or existing Rogers customers.

Last month I talked to customer relations at Rogers and told them that Bell offered me a HD PVR for 2 years at no charge, they put me on hold and when they came back they said they would match it. I had the new box installed the next morning. The next day I told my brother about it, who is an existing Rogers customer, and he asked me if i could do it for him as well. Picked up the phone and in under a minute, he got the HD PVR as well.

Cheers

[nextboy]

thanks! im gonna try it monday.

[P__S__2]

^thanks,I too am gonna try.

Just wondering... Do you need an hdtv for this?

[i-o_o-i]

^ I don't think so, you can just use the PVR funstions and it should still work...

[CanadianN00b]

I thought I would pass this along to new or existing Rogers customers.

Last month I talked to customer relations at Rogers and told them that Bell offered me a HD PVR for 2 years at no charge, they put me on hold and when they came back they said they would match it. I had the new box installed the next morning. The next day I told my brother about it, who is an existing Rogers customer, and he asked me if i could do it for him as well. Picked up the phone and in under a minute, he got the HD PVR as well.

Cheers

Do you need to change or upgrade your current cable package to get a HD PVR for 2 years? We currently have Basic cable.

Did you have to have schedule an appointment for a Rogers Cable technician to come over and actually do some wiring/installation work or anything or did you just get the box delivered and hooked it up yourself? What if you have more than one tv?

[P__S__2]

Do you need to change or upgrade your current cable package to get a HD PVR for 2 years? We currently have Basic cable.

Did you have to have schedule an appointment for a Rogers Cable technician to come over and actually do some wiring/installation work or anything or did you just get the box delivered and hooked it up yourself? What if you have more than one tv?


I too have the same question....

[nepean19]

Do you need to change or upgrade your current cable package to get a HD PVR for 2 years? We currently have Basic cable.

Did you have to have schedule an appointment for a Rogers Cable technician to come over and actually do some wiring/installation work or anything or did you just get the box delivered and hooked it up yourself? What if you have more than one tv?


My brother ho was an existing customer didn't have to change anything. His cable quality improved quite a bit since his old Rogers box was really old.

As far as scheduling anything, they come over and take the pvr out of the box and show you how to hook it up. If you want they will do it for you, however, it takes about 2 minutes to do. If you have more than 1 TV like I do, i just use the basic cable out of the wall for our bedroom and the HD PVR in our family room.

Hope this helps.

[TurboTropic]

You need Digital Cable package minimum. Some HD channels are included, but for others there's an additional $5/month charge.

New installations always require a tech to come out.

[nepean19]

I have the Ultimate Tv pack with basic didgital cable. i think it's about $52/month

[blues45]

i already have the Rogers HD box under a 2 year contract, but by the 3rd month i have an option of cancelling...

if i say Bell is offering me 2 year HD free, will Rogers match that?

[convoluted]

Do you have to have them come install or can you pick one up at a rogers store?

[good deal bc]

anyone try this with Shaw?

[nepean19]

Do you have to have them come install or can you pick one up at a rogers store?

Since I was a new customer they sent a guy to my house. My brother(an existing cust.) just went to the nearest rogers store and exchanged his(after getting the deal on the phone with customer relations).

[skywalker]

is bell really having this offer or...? thx.

[Samson45]

I thought I would pass this along to new or existing Rogers customers.

Last month I talked to customer relations at Rogers and told them that Bell offered me a HD PVR for 2 years at no charge, they put me on hold and when they came back they said they would match it. I had the new box installed the next morning. The next day I told my brother about it, who is an existing Rogers customer, and he asked me if i could do it for him as well. Picked up the phone and in under a minute, he got the HD PVR as well.

Cheers

Did you ask for a specific department (like retension) or just 1-888-Rogers1?

[nepean19]

You have to speak to customer relations. I find the 1st person you get on the phone at rogers can't offer anything, so I always ask for relations.

I am not aware of any Bell deal, but they obviously don't know what Bell is offering to customers, so i tried it. The thing is, they gave it to me so easily. I found it hard to believe they would give away a $600 box for free over a quick conersation, but thats what they did, twice.

[Samson45]

You have to speak to customer relations. I find the 1st person you get on the phone at rogers can't offer anything, so I always ask for relations.

I am not aware of any Bell deal, but they obviously don't know what Bell is offering to customers, so i tried it. The thing is, they gave it to me so easily. I found it hard to believe they would give away a $600 box for free over a quick conersation, but thats what they did, twice.

Well, I have an ongoing "dispute" with them over the 10 Speciality Channel administration error fiasco. I threatened to call Bell so this is a good follow up. I know Bell is offering 1 year but maybe they would offer 2 year if you are an existing Rogers HD customer. I am sick of getting shafted by being loyal to one company, so this is my chance to finally get something.

[Javideo2k4]

I read on their website, they have something called VIP digital cable. I was curious what you have to do to get it since it said something about no digital rental fees, added benefits and discounts. Can someone please let me know what this is all about and what kind of discounts is included? Thanx, been wanting to switch to digital for a while.......cable fees are sure getting high and there seems to be less quality shows on tv.

[Renton]

Do you sign a 2 years contract with Rogers to get the PVR?

[pt78dragon]

keep in mind that rogers wont match deals from competitors for everyone. it depends on ur history with rogers, if you are a good customer and they think ur worth keeping then they will match it.

if you have been calling in, asking for continuous discounts, have late payments, etc, retentions might rather let u go elsewhere

[nepean19]

[I]Do you sign a 2 years contract with Rogers to get the PVR?[/I

No. But, I would have if it meant getting the deal.

[r4ge]

I wonder if this would work with Videotron. I really need to upgrade my standard digital box to something newer, but they never seem to have any good deals.

[kooley]

is bell really having this offer or...? thx.

i saw it in the f/s flyer this am (GTA)

[Samson45]

i saw it in the f/s flyer this am (GTA)

Its 1 year in the FS flyer I have (Ottawa) and its HD not HD PVR. Same there or is it HD PVR and 2 years?

[Samson45]

I thought I would pass this along to new or existing Rogers customers.

Last month I talked to customer relations at Rogers and told them that Bell offered me a HD PVR for 2 years at no charge, they put me on hold and when they came back they said they would match it. I had the new box installed the next morning. The next day I told my brother about it, who is an existing Rogers customer, and he asked me if i could do it for him as well. Picked up the phone and in under a minute, he got the HD PVR as well.

Cheers

FYI to all;

1) Bell is not offering this as a promotion currently as stated by nepean19. There was an old promotion for 1 year HD PVR rental but the current offering is as follows: http://www.bell.ca/shopping/61065.details?tab=OVERVIEW

2) I call Rogers customer relations and they won't bite on the 2 year HD PVR as they did with nepean19. I am shocked they gave it to him (good job nepean19 I would call you very lucky!). For your info, I have been with Rogers for over 6 years and have HD/Highspeed/2 cell phones with them so I am a customer they would be interested in keeping.

[najibs]

FYI to all;

1) Bell is not offering this as a promotion currently as stated by nepean19. There was an old promotion for 1 year HD PVR rental but the current offering is as follows: http://www.bell.ca/shopping/61065.details?tab=OVERVIEW

2) I call Rogers customer relations and they won't bite on the 2 year HD PVR as they did with nepean19. I am shocked they gave it to him (good job nepean19 I would call you very lucky!). For your info, I have been with Rogers for over 6 years and have HD/Highspeed/2 cell phones with them so I am a customer they would be interested in keeping.

maybe you just need to play the angry customer role a bit better ;)

[Samson45]

maybe you just need to play the angry customer role a bit better ;)

Yes, this must be some kind of delicate art form. :-) I have played angry, reasonable, somewhat reasonable, less reasonable, etc and its only worked once with Rogers and that was for cell phone retention plans.

[boonjaca]

I read on their website, they have something called VIP digital cable. I was curious what you have to do to get it since it said something about no digital rental fees, added benefits and discounts. Can someone please let me know what this is all about and what kind of discounts is included? Thanx, been wanting to switch to digital for a while.......cable fees are sure getting high and there seems to be less quality shows on tv.

Do you have a link to where you read this?

[chumo]

I spoke with someone in the sales department for cable services today. I told the rep about Bell Canada offering me a 2yr no contract HD PVR. The rep said he could not match it. He also informed me that I am on a 'better choice' bundle contract until next May'07 and if i wanted to break this contact it is $100 per service for the first year and $50 per service for a second year.

Im guessing because I am contracted, he did not care to offer me anything except to tell me it is an extra $25/month from a regualr digital cable service to an HD PVR rental service...

I guess OP got lucky.

[kreater32]

I just go off the phone with Rogers Customer Rel'ns dept. I also told them about Bell having a 2yr HD PVR free rental promotion and that I wanted to cancel my cable. The rep immediately said "we have the same promotion here too". I told her I wanted to talk to my husband first, and call her back.
She said I could talk to any customer relations rep and can get the same offer.

The second customer relations rep didn't know about the offer, but luckily the first rep had written a note in my file...

So I got 2yr HD PVR free rental (will pick up at local store and hook up myself)
1 free pay per view movie (need to use within 2 months)
1 month free specialty channel package (got the sports package)

I've been with Rogers for almost 20 years.
Currently have Cable/internet/wireless.

[kreater32]

Oh, just to add to my last post...

I currently have basic cable+ultimate tv pak.
I did not have to upgrade or pay any additional fees.

The rep said that the 2yr promotion is also good for the regular PVR.

Thanks nepean 19 !!

[NorthernPaladin]

Here is my current situation
I have Rogers VIP Digital Bundle (with 4 extra outlets)
I have Rogers Extreme Service (and I regulary do 300+ GB per month)
I own 2 Digital Cable boxes and a Cable Modem
I "rent" 1 Digital box which is free (for now, I think for a year)
I had previously (around Jan I think) negotiated a whole bunch of discounts 15% off bundle... well let me just show you folks what my bill looks like:

Rogers Yahoo! Hi-Speed Extreme 46.95
Less: Internet: 12 month $10 rebate -10.00
Better Choice Bundles 15% Disc. -5.44
--------------------------------------------
Net Cable Internet Charge 31.41
GST 2.20
==================================
Total Cable Internet services 33.61


Digital VIP Cable 55.97
VIP Digital Terminal 3.99
Digital Services Fee 2.99
VIP Discount -6.98
Less: Discount -6.99
Better Choice Bundles 15% Disc. -7.80
--------------------------------------------
Net television Charge 41.18
GST 2.88
PST 3.29
==================================
Total Cable televsion services 47.35

==================================
GRAND TOTAL on Bill (incl PST/GST) $80.96

You saved 37.31 on your rogers services

I spoke with a Customer Relations rep today and he looked at my account and said that to get approx the same services with Bell that I have with Rogers would be over $100. Unfortunately I think he is right. He called my bluff.... and well... not HD PVR for me >:(

From my bill re VIP:
Your are subscribing to the Digital VIP Cable Package which includes:
Basic Cable
Ultimate TV Pak
Extra Outles
Rental of your first Digital Terminal
Digital Services Fee
VIP Partner Benefits


Should I try again... come on folks give me some Ammo! :D

[runamuck]

thanks for the headsup!

[rvs007]

Guys... this deal has been around in one form or another since 2004. The original "Real Choice" deal was for a free rental of a PVR or HDPVR for as long as you remain a Rogers customer. Then it turned into the current "Ditch the Dish" deal for a 2 year free rental. For both deals you had to trade in a satellite receiver, but the tech who comes to do the install rarely remembers to pick it up.

Now it sounds like now Rogers is waiving the requirement of having the satellite receiver altogether.

Here's an old thread about the deal:

http://www.redflagdeals.com/forums/showthread.php?t=107123

And the current "Ditch the Dish" deal:

http://www.shoprogers.com/store/cable/ptv/satellite_offer_main.asp

It's definitely a good deal to get a HDPVR... I've had it for almost 2 years now and I can't live without it!

[uddinf]

I sort of got the deal but only for 1 year. Which is better than nothing I guess. I had to speak to 2 people. First guy didn't budge, second guy offered me 1 year.

The first guy I spoke to wouldn't give me the offer. While talking we were both on computers and he showed me that Bell is offering a credit but requires $68 of programming for only 1 year. He explained that since my account has extra savings from VIP and bundles it would still be cheaper to stay with rogers and therefore he offered no deal.

Second guy I called told me that he had 2 other callers today ask him about the same deal. (RFD effect I assume). He said that he couldn't make the offer to those other people because he was concerned that bell had some restrictions sich as a required minimum programming for a high amount or binding contracts, etc. But I replied by telling him that even if I stayed with rogers and paid for high amount of rogers programming I would still be $25 disadvantage because I would have to pay the rogers fee. We sort of went back and forth saying the same thing over and over. But eventually he just said "what can I do to keep you as a rogers customer?" I said just give me free HDPVR for 2 years and I would be an extrememly happy customer. He came back and said that he would give me the deal for only 1 year because the bell website deals are only for 1 year. I decided to agree with it.

[wlee]

what's customer relation's phone # :?: :cheesygri

[Renton]

I got it :D
They said they can't do it so I said I would like to cancel then. Got transfered to retention and they offered an PVR so I said cool, I'll stay then :)

[Div]

Should I try again... come on folks give me some Ammo! :D
This rejection was likely recorded in their CRM system, so your future "threats" will likely be seen as bluffs.

Btw, looks like you've got a pretty sweet deal right now.

[Samson45]

I got it :D
They said they can't do it so I said I would like to cancel then. Got transfered to retention and they offered an PVR so I said cool, I'll stay then :)

One or two years?

[Renton]

Two years, HD PVR.
Oh, and thank you Nepean ;)

[Samson45]

Does anyone know the rental price of an HD PVR from Rogers?

Bell is offering $20 per month in savings, would that be equal to the HD PVR rental prices from Rogers? Since my "bluff" has been called unlike Nepean or Renton, I am stuck using the facts to argue with Rogers.. :mad:

[chumo]

I spoke with someone in the sales department for cable services today. I told the rep about Bell Canada offering me a 2yr no contract HD PVR. The rep said he could not match it. He also informed me that I am on a 'better choice' bundle contract until next May'07 and if i wanted to break this contact it is $100 per service for the first year and $50 per service for a second year.

Im guessing because I am contracted, he did not care to offer me anything except to tell me it is an extra $25/month from a regualr digital cable service to an HD PVR rental service...

I guess OP got lucky.

I called again, they offered me 1 month free rental credit of $25 because I said that I just wanted to try it out and see if I liked it or not without wasting any of my money. I turned it down saying I will call bell and then decide.

I called back and said I wanted to cancel, they offered my the 2 yrs free rental, no contract requirement of HD PVR, I believe the idea is that you have to actually get to the cancellation department and say you want to cancel with an attitude of "Ive made up my mind and switching to Bell, but in a nice manner" and dependant on the retention rep as well.
Good luck to everyone else.

[Juice23]

i wonder if this will work with shaw? here in GVR

[kiasu]

thankx you nepean19

all done in 5 minutes without any hassle.
got my PVR and working now!
whole process from calling CR to setup....30 minutes!

ahahahah...thx....free for 2 yrs! :D

[Javideo2k4]

Do you have a link to where you read this?

They have three different VIP programs, here are the links to the info

Digital VIP package
http://www.shoprogers.com/store/cable/ptv/value/dvip.asp
Digital VIP with movies package
http://www.shoprogers.com/store/cable/ptv/value/dvipmovies.asp
Rogers VIP Digital Movies Plus Package
http://www.shoprogers.com/store/cable/ptv/value/dvipplus.asp



Digital VIP Cable 55.97
VIP Digital Terminal 3.99
Digital Services Fee 2.99
VIP Discount -6.98
Less: Discount -6.99
Better Choice Bundles 15% Disc. -7.80
--------------------------------------------
Net television Charge 41.18
GST 2.88
PST 3.29
==================================
Total Cable televsion services 47.35

From my bill re VIP:
Your are subscribing to the Digital VIP Cable Package which includes:
Basic Cable
Ultimate TV Pak
Extra Outles
Rental of your first Digital Terminal
Digital Services Fee
VIP Partner Benefits


Thank you for the info, just out of curiosity is the additional -$6.99 discount something that you negotiated...what are the chance of getting that in addition to the VIP discount. I'm currently on their ultimate tv pak analog cable service and paying about $57 including taxes per month...is there any chance of getting digital cable for the same price?

Adding...is there a fee to take part in the VIP programs?

[DarkReaper]

Is there a link on Bell's website that says this? When I PMed Rogers Internet down to $40, they asked where I saw it.

[Renton]

Just tell them you got a call from Bell.

[coroner]

Stupid question: if you don't have a HD TV Set, you can still use the HD PVR? And/or it will replace my digital box from Rogers?
Thanks!

[rvs007]

^^ Yes, you can still use the HDPVR. It comes with a 160GB hard drive instead of the 80GB in the SD version, so you'll have double the space to record SD programming if you get the HD version.

[NorthernPaladin]

Thank you for the info, just out of curiosity is the additional -$6.99 discount something that you negotiated...what are the chance of getting that in addition to the VIP discount. I'm currently on their ultimate tv pak analog cable service and paying about $57 including taxes per month...is there any chance of getting digital cable for the same price?

Adding...is there a fee to take part in the VIP programs?

Before I got this deal I had Analog VIP and Extreme Internet.
I had recieved a letter in October indicating something to the effect that if I upgraded to Digital I would get a 15% bundle discount (and maybe some other discount, can't remember now, but it was not all the discounts I have now).
I was on vacation and did not get back in time to take advantage of the offer (which I think expired at the end of october). Anyway, I called them up in Nov or Dec to negotiate a few things.
1. PM the 3Web High speed internet
2. get the 15% bundle discount
3. upgrade to Digital
When I spoke to them to try and get the 15% discount they said the offer had expired. I said giving customers only 2 weeks from the time they recived the offer was not reasonable and if this is how they were going to treat a long term customer.... yada yada yada. I also added a sob story about losing my job and that I could not really afford cable and internet any more (and might just switch to 3 web for internet only!!!) After a fair bit of "crying", being "pissed" that they were not going to give me the 15% bundle and talking about leaving they put together the package I have now. A number of the discounts are only in place for one year like that -6.99 and the -10.00 for internet. EDIT:No fee to take part in VIP (it's a package)

I think the more services you have with them the more they will discount to keep you as a customer. I am thinking I should get a cell phone with them... so when I call to cancel, they will see a potential loss of 3 servics!!! I think the problem is now, they look at the discounts I am getting and think I allready have a very good deal (which is what the last rep I talked to said).

After reading some of the sucesses I think I need call and cancel. If they call my bluff can I call back a day later to say I changed my mind ;)
EDIT: If someone has some Express VU pricing (fictisous or real offers) please post it, I need to have a good fake offer if I call back :D

[divinemethod]

the 15% BCB bundle is no longer available:

you have to have all four products to get the 15% now.

those who had it from before have had it grandfathered.

[TenzoR]

i wonder if it's really time to switch to HD PVR

[9394]

I just signed up on a 1 year free Digital Cable Box Promo from Rogers...but this is obviously sweeter.

Does the 2 year free HD PVR include HD channels or is that separate? Thanks!

[bubble.tea]

THIS IS HAWT!

I'm unfortunately out of the Rogers coverage area...but I'm going to try this BLUFF of yours on Bell...citiing Rogers offering this as a match. I've got the PVR...but single channel. I'd like to get the HD or dual-channel PVR.

That would be awesome!!!

[Intense]

THIS IS HAWT!

I'm unfortunately out of the Rogers coverage area...but I'm going to try this BLUFF of yours on Bell...citiing Rogers offering this as a match. I've got the PVR...but single channel. I'd like to get the HD or dual-channel PVR.

That would be awesome!!!

Let us know..... thought about the same thing. Been with Bell Expressvu over 10 year now. Been looking at an ExpressVu PVR but if it can be had for FREE, then eall the better.

[frankw]

I am scheduled to switch to Rogers in the second week of May. I got a call from the Bell retensions department the day after I cancelled and she said that because I had been with Expressvu for 11 years (had a BUD before that) that she could offer me a one time $60 discount to stick around. Needless to say, I told her where to stick her offer..... :lol: :lol: :lol:

[bubble.tea]

I am scheduled to switch to Rogers in the second week of May. I got a call from the Bell retensions department the day after I cancelled and she said that because I had been with Expressvu for 11 years (had a BUD before that) that she could offer me a one time $60 discount to stick around. Needless to say, I told her where to stick her offer..... :lol: :lol: :lol:
hah did she take your offer ??? :D

[Renton]

Does the 2 year free HD PVR include HD channels or is that separate? Thanks!
Nope, no channels included.

[DarkReaper]

Nope, no channels included.

Are you sure? I'm pretty sure you get some HD channels.

[scottyb]

I think that RFD should start a thread called "Unethical Deals", where deals like this can be posted. Then, the rest of us can avoid that forum and stick to legitimate deals that we can feel good about getting.

[freakx2001]

so far it looks like only 6 people in this thread got the deal.. i think i'm gonna try later today... but i really think it all depends on the CSR you get on the phone.

[NorthernPaladin]

Are you sure? I'm pretty sure you get some HD channels.

Well you are both kind of right and wrong I believe.
If you are allready on "Digital Cable" (for example have a SD or HD Digital box) then YES there are a number of HD chanels you get Free.

If you currently don't have Digital cable then I belive you "may" have to pay some BS digital access fees or what have you (see my previous post for a breakdown of Invoice) unless you "negotiate" to get upgraded to digital for no or little cost. If you do this (get upgraded for free) and allready have at least Basic Cable + Combo (or Basic cable + some higer package like ultimate etc) then you get the HD Channels for FREE.

If you only have Basic Cable (regardless of if you have Digital Service) the HD Channels will cost you extra.

There are about 10-16 "Free" HD Channels (I think it depends on your area)
From Rogers site "or an additional $5.95/month, and you'll receive HD TSN, HD Discovery, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, HD Fox Seattle, and HD PBS Seattle "

[xplode]

I think that RFD should start a thread called "Unethical Deals", where deals like this can be posted. Then, the rest of us can avoid that forum and stick to legitimate deals that we can feel good about getting.

how is this unethical? its just like price matching.

[bigred123]

I am scheduled to switch to Rogers in the second week of May. I got a call from the Bell retensions department the day after I cancelled and she said that because I had been with Expressvu for 11 years (had a BUD before that) that she could offer me a one time $60 discount to stick around. Needless to say, I told her where to stick her offer..... :lol: :lol: :lol:

When I cancelled Expressvu about a year ago (was a customer for 4 years) for Rogers, Expressvu customer retentions department offered me a free PVR (can't remember if it was an HD or not, about $600 retail value) - it wasn't free for 2 year rental, it was free - no strings attached. I had the free for life rental program from Rogers, so I declined. FYI.

[nuclearsnake2]

I wonder if this would work with Videotron. I really need to upgrade my standard digital box to something newer, but they never seem to have any good deals.
Have you tried? Any updates?

[scottyb]

how is this unethical? its just like price matching.

It's price matching an offer that doesn't exist, or only exists for a select few people.

[Noob1ee]

It's price matching an offer that doesn't exist, or only exists for a select few people.

I also agree that this is unethical...this is an exploit of rogers. But then again, rogers sucks..

[shopper-X]

Got the PVR! Thanks OP! However, I did get a call from Bell the other night. They wanted me to switch from Rogers but were not offering much.

I do not think this is unethical. What is unethical is Rogers saying "You can only use equipment we brand (put a sticker on) with huge mark-ups". The equipment is the same for all cable companies and they just send the equipment script files (example: Scientific-Atlanta Recievers and Cable Modems) to handle their service and/or at what rate. But thats just what I think.

[Saini]

CSR (Jennifer) wouldnt budge, she said only If I bought a new HDTV from FS I could get a similar deal so I said I want too cancel, retentions made me hold for a good 5 mins came back saying they could only match offers on Bells website but still offered me a free hd pvr for 2 years with a 1.99 pvr fee i believe which im fine with. Ive been with Rogers for 10+ years.

[cham2k]

Hey everbody I called Bell and Rogers!

First of all Bell no longer has this offer anymore. :mad:

And when I called Rogers who still has the promo but They said that now only give the free HDPVR for 2 years as a WINBACK promo only :(

[DarkReaper]

I called and I talked to this lady. I think she saw through me and she also said that Bell doesn't have an HD PVR. They just have an HD Box. Anyway, she tried to patch me through to customer relations but it was closed. Gotta call back on a weekday and try again.

[frankw]

I called and I talked to this lady. I think she saw through me and she also said that Bell doesn't have an HD PVR. They just have an HD Box. Anyway, she tried to patch me through to customer relations but it was closed. Gotta call back on a weekday and try again.

Call back. Expressvu has had the 9200HD PVR for a while now.

[king_bizzo]

You easterners get all the luck...

*grin*

[bubble.tea]

Call back. Expressvu has had the 9200HD PVR for a while now.
yeah., that's what I was just thinkin' to myself.

[uddinf]

just a quick side-topic: is the HDPVR unit supposed to be so loud. I can understand the harddrive noises but ever 10 minutes or so, the HD does some heavy work even when I'm not watching the tv.

[freakx2001]

just a quick side-topic: is the HDPVR unit supposed to be so loud. I can understand the harddrive noises but ever 10 minutes or so, the HD does some heavy work even when I'm not watching the tv.


thats just rogers spying on your downloads!

[Renton]

just a quick side-topic: is the HDPVR unit supposed to be so loud. I can understand the harddrive noises but ever 10 minutes or so, the HD does some heavy work even when I'm not watching the tv.
Mine is a bit noisy too.

[DarkReaper]

Call back. Expressvu has had the 9200HD PVR for a while now.

Alright thanks. I'll call back tomorrow.

[Samson45]

Got the PVR! Thanks OP! However, I did get a call from Bell the other night. They wanted me to switch from Rogers but were not offering much.

I do not think this is unethical. What is unethical is Rogers saying "You can only use equipment we brand (put a sticker on) with huge mark-ups". The equipment is the same for all cable companies and they just send the equipment script files (example: Scientific-Atlanta Recievers and Cable Modems) to handle their service and/or at what rate. But thats just what I think.

Did you get it today? Customer relations does not work on Sunday so it would have been impossible to get it. Unless you got it Saturday?

[uddinf]

Did you get it today? Customer relations does not work on Sunday so it would have been impossible to get it. Unless you got it Saturday?

I spoke to customer relations on Sunday...Well thats where the CSR said my call would be connected to.

[jokaz]

I spoke to customer relations on Sunday. She had to talked to her boss, but I finally got it.
The thing is that I have already had the HD box, so they asked me to bring it back to Roger's store and get a new PVR for free (2 years).
It was quite easy to get it, as I am a VIP client so I guess they didn't want to let me go to Bell.
It is Ok to bargin with Rogers, don't feel that I was doing anything wrong (except telling them that my friend got the HD PVR for free from them while I was talking actully about RFD's members, but I consider you as my friends, eh?!) :cheesygri

Thank You RFD!

[Alex2004]

Can someone tell me the customer relation's phone #
Thanks

[Samson45]

I spoke to customer relations on Sunday...Well thats where the CSR said my call would be connected to.

It wasn't customer relations.. must have been someone else.

[Samson45]

Can someone tell me the customer relation's phone #
Thanks

You have to ask for them.. the main number has to transfer you over to customer relations. 1-888-rogers-1

[EL820]

I think that RFD should start a thread called "Unethical Deals", where deals like this can be posted. Then, the rest of us can avoid that forum and stick to legitimate deals that we can feel good about getting.

No one is pointing a gun to Rogers reps to give out this deal. They have an option to say "no", call your bluff and face the possibility of cancellation.

It's just a simply way to say that you're are not accepting Rogers terms & fees, and it's time to negotiate. lol

[BobDonHim]

No deal for me.

I asked to speak to Customer Relations to talk about the deal but the CSR said they can offer it to me for 21.95/mth instead of 24.95. Maybe I can call back and ask to speak directly with Customer Relations.

[bigbug]

I called but they claimed I already have a regular HD for free for one year so I am not eligible. I know it's BS but for those who doesn't have the HD box you can still give it a try.

[Samson45]

Patience is a good thing and its paid off for me.

I got my HD-PVR today via customer relations. The customer relations rep was excellent (much better than any I dealt with in the past). He reviewed my file and not only gave me the HD PVR for 24 months as I requested, but $10 off my high speed for 12 months! Mind you my high speed was never discounted before so perhaps it was a little high as is. I had not priced matched with 3Web or anything of the sort.. I have been paying $43.43 before, now it will be $33.43 for 12 months. Very satisified customer.

[kiasu]

Just noticed I picked up a STD PVR...call CR and allow me to get the HD PVR....woo hooo......

By the way...i have been paying $30 for my Extreme Highspeed since 2003

[djjosee]

is there a difference b/w HDPVR and just a normal PVR? I have a regular TV with a digital box, will the HDPVR be OK? :confused:

[rvs007]

A HDPVR is required to view the HD channels, but still can be used with SD televisions. Advantages of getting the HDPVR off the bat is that you don't need to worry about upgrading if you get a HDTV in the future, and the HDPVR comes with a 160GB hard drive as oppose to the 80GB in the SD version. This will give you roughly double the recording time for SD programming.

Also, you don't need a separate digital terminal... the PVR is a digital terminal (actually, it has 2 tuners to allow you to record two programs at the same time).

[Labi]

I just tried to get the HDPVR.. didnt work, the most they could offer was 25% off a PVR for the first 4 months. They put me through to customer relations and the lady that answered sounded pissed off.. and she offered nothing, she just said its up to you if you want to switch.

Ive been with rogers for years and years. I have a HD Box & extreme cable and 2 cell phones. They didn't seem to care.

[Samson45]

I just tried to get the HDPVR.. didnt work, the most they could offer was 25% off a PVR for the first 4 months. They put me through to customer relations and the lady that answered sounded pissed off.. and she offered nothing, she just said its up to you if you want to switch.

Ive been with rogers for years and years. I have a HD Box & extreme cable and 2 cell phones. They didn't seem to care.

I feel for you as I was quite frustrated on Saturday when I didn't get any action. I believe it is entirely dependant on the CSR you get. All I can suggest is that you try again another day and state Bell has called you back with the offer. You have to be ready to cancel or at least appear to be prepared to cancel.

[Samson45]

Which HD PVR do people have? The 8300?

http://www.scientificatlanta.com/consumers_new/CableBoxes/8300hd.htm

I can't find the information on the Rogers site.

[skanji]

FYI - this deal has been around for at least a year. RFD has had threads about Rogers and PVRs before, but not the deal.

*Everyone* I know who has wanted one prior to this thread has got one, even if they were currently on Rogers. The only thing I can think of is that Rogers just got nailed with the RFD effect. It's one of the reasons that I didn't make a thread about this topic, and suggest this offer as an alternative to individuals who were interested in buying a Rogers PVR outright.

It wouldn't shock me to see Rogers pull the "free" PVR deal off the table, or at least tighten up the rules.

Good luck everybody.

[Samson45]

FYI - this deal has been around for at least a year. RFD has had threads about Rogers and PVRs before, but not the deal.

*Everyone* I know who has wanted one prior to this thread has got one, even if they were currently on Rogers. The only thing I can think of is that Rogers just got nailed with the RFD effect. It's one of the reasons that I didn't make a thread about this topic, and suggest this offer as an alternative to individuals who were interested in buying a Rogers PVR outright.

It wouldn't shock me to see Rogers pull the "free" PVR deal off the table, or at least tighten up the rules.

Good luck everybody.

I got my today as of noon, so they have not closed the door yet. Once management reviews the activity on a daily or weekly basis they may tighten things up, I agree.

BTW, Go Sens Go :)

[kmar]

I just tried to get the HDPVR.. didnt work, the most they could offer was 25% off a PVR for the first 4 months. They put me through to customer relations and the lady that answered sounded pissed off.. and she offered nothing, she just said its up to you if you want to switch.

Ive been with rogers for years and years. I have a HD Box & extreme cable and 2 cell phones. They didn't seem to care.

Didn't work for me either. Customer relations gave me something similiar to you, 25% for 6 months. The guy was quite kind, but he said there wasn't anything else.

[uddinf]

It wasn't customer relations.. must have been someone else.

possible, but there must be some department that takes over customer relations on sundays because they gave me the deal on sunday.

[DarkReaper]

Tried it and the lady said she can't match the offer. She can only give it to me if I had a satellite dish. The best she could do was offer me the box for 3 months with a few extra channels. I said no.

I'll try again later.

[kiasu]

possible, but there must be some department that takes over customer relations on sundays because they gave me the deal on sunday.

or may be for those who needs may try call again this weekend?

[BobDonHim]

Just tried again...no luck :(

Maybe I am being too nice about it. I should sound angrier that I am about to quit Rogers :)

[Canucklehead]

Had tried this morning but no cigar!

Customer Service lady was very nice but said that the Bell promo was based on a 2 year rental agreement and if you drop the service, you get dinged. I tried to suggest that if I had a free PVR it wasn't very likely that I'd cancel the service!

All she would offer is $10 off/month for 6 months if I buy the Roger HD PVR!

[euphoria18_79]

Just curious.. but could i do something like this in an attempt to get something from Bell? I was on a contract.. which ended a couple months ago. So.. could i say something like i am going to cancel and go with starchoice or rogers? Would they offer anything? Anyone have past experience?
Thanks
Chris

[Beowolf]

could always try somthing like this:

http://gizmodo.com/gadgets/home-entertainment/diy-personal-video-recorder-162605.php


"DIY Personal Video Recorder
READ MORE: DIY, Hauppauge, Home Entertainment, Mini-ITX, PCs, PVR

Yes, you can build your own personal video recorder (PVR) and heres a step-by-step do-it-yourself article that shows you how it can done without breaking the bank.

Sal Cangeloso took a small form-factor Mini-ITX case and even though it had just a one-gigahertz processor with 512MB of RAM on its motherboard, was able to turn in into a PVR by upgrading it with a 250GB hard drive, beefing up the power supply to 120 Watts and installing the Ubuntu 5.10 distribution of Linux. The key to the system is the Hauppauge WinTV-PVR 350 using MythTV PVR software. Cangeloso was able to plug his digital cable right into it, and it even has a remote.

He set it up with super quiet fans and says the thing runs very well. Downloading scheduling information from the Web, he ends up with a tiny, quiet, cheap PVR that he built himself. Neat."

[RDog]

Just tried... the Retension lady was very polite but would not budge, even though I was adamant about cancelling my Rogers service. She said that I should remain with Rogers simply because of Bell's contract, regardless of the HD PVR, but I did point out it was the HD PVR I was interested in.

The best she could do is about $17/month for it, I believe, she said there was no way she could do 2 yrs. free. I said that wasn't of use to me and I'd call back to cancel my service after signing up with Bell (last-ditch effort on my part)... didn't work, though. :(

[nuclearsnake2]

Still wondering if anyone in the Montreal Area has tried this with Videotron...

Im looking at moving over to digital cable, but I really can't justify spending 300$ on a HD box, let alone 600$ on the HDPVR that videotron charges!!! >:(

[convoluted]

Just tried, no luck.

I even had a satelite to give, saying a friend got one for free for 2 years, WITHOUT satelite. They refused to give me the HD version saying my satelite was standard. I'm quite annoyed since my rental fees alone (already have the HD terminal as well as a standard) are close to $20, including cable modem rental fee. My monthly bill for just internet and tv are over $150+.

[Akronica]

Thanks for the post

I tried it yesterday and it worked for me, the first rep didnt want to at first. All he can do was to give me promo for first 2 months. Then I asked for retention and the guy was good, he said he will match Bell, asked me to go pick up the PVR today and call to authorize. No rental for 2 yrs

Thanks again

[kev-ster]

got it! They were really easy -- CSR said that they already have this offer, and hooked me up.

[BobDonHim]

got it! They were really easy -- CSR said that they already have this offer, and hooked me up.

I've tried twice with no luck. When you call 1-888-ROGERS1 what options do you choose? Also, what did you say to get this?

[bigbug]

could always try somthing like this:

http://gizmodo.com/gadgets/home-entertainment/diy-personal-video-recorder-162605.php


"DIY Personal Video Recorder
READ MORE: DIY, Hauppauge, Home Entertainment, Mini-ITX, PCs, PVR

Yes, you can build your own personal video recorder (PVR) and heres a step-by-step do-it-yourself article that shows you how it can done without breaking the bank.

Sal Cangeloso took a small form-factor Mini-ITX case and even though it had just a one-gigahertz processor with 512MB of RAM on its motherboard, was able to turn in into a PVR by upgrading it with a 250GB hard drive, beefing up the power supply to 120 Watts and installing the Ubuntu 5.10 distribution of Linux. The key to the system is the Hauppauge WinTV-PVR 350 using MythTV PVR software. Cangeloso was able to plug his digital cable right into it, and it even has a remote.

He set it up with super quiet fans and says the thing runs very well. Downloading scheduling information from the Web, he ends up with a tiny, quiet, cheap PVR that he built himself. Neat."

I think what he made is a REGULAR PVR. There are hugh difference between regular TV and HD Tv. The only video card in the market for HD capture is ATI HD Wonder (correct me if I am wrong) which is not available in Canada.

[staggola]

I tried no luck - she wouldn't budge

[Mepoor]

got it! They were really easy -- CSR said that they already have this offer, and hooked me up.Did you get the CRS's name?? Did you get the free 2yr deal for a HD PVR??

[kmar]

I got it and the representitive didn't even know about it. She said there were no promotions, so I asked her how much would adding one be. She added the HD-PVR to my account and it actually brought the price down ($4). She was surprised, and I made sure everything was the same as before with the additional HD-PVR. She said yes, and this is for 2 years.

[Canucklehead]

Arghh - very pleasant well-trained CSR but claimed that they were not aware of any promo, could not match and did not seem too concerned that I would leave Rogers.

Guess I will check out Bell and migrate the internet, satellite and wireless over!

For those that actually got the deal, can you please outline the approach? Who did you ask for? What did you say? What was offered? Did you already have HD?

TIA

[manu7d]

Yeah, no luck. Just tried & she only offered me 25% off the HD-PVR rental for the first four months. I refused it and will try again tonight.
Cheers

[kiasu]

IMO...if you are trying to say something like your friend or whoever got it and you should get it too or something like that...most likely you WON'T get it..well...that's my experience... what i did is...let them know Bell called me and had this blah blah offer or promotion and wondering whether Rogers has the same promotion... i didnt say anything 'one of my friend got it for free..so i am calling in to see if i can get it as well...' ...that's all...5 min conversation and got it... but I noticed they gave me the STD PVR...called them back and they agree to let me get the HD PVR with same deal....

[Mepoor]

this is crazy!! Talk about inconsistancy.
There must be some sort of secret "prize wheel" they spin when you call in. Some win and some don't...

[freakx2001]

yeah... called myself.. and they guy must have spun the wheel.. best he could do was the STD PVR for $7 a month for 12 months.... He put a note on my account, and I said I would phone back after thinking about it.

[coolspot]

Got 12% off my monthly bill... weird.

[direct-x]

I'm sure Videotron would never match that offer.

[skanji]

i'm assuming that all of you that are having problems are current-Rogers subscribers??

If you don't have Rogers, this should be relatively easy...

[kiasu]

i'm assuming that all of you that are having problems are current-Rogers subscribers??

If you don't have Rogers, this should be relatively easy...

Not really true....
I have been with Rogers for more than 10 yrs and I got it on Saturday. Even for Rogers Wireless HUP..I did once on Dec 2005...then last month I did another one..for the SE W600i for FREE....and next eligible date is on July 2006 :D

[muggles11]

Had the Mrs call today as she is an expert at this sort of thing. She said it took an hour on the phone, but they gave us 2 years free for both an HD PVR and our other regular digital cable box.

Thanks to the OP and keep trying all.......

[tylercanuck]

This thread was a great read! As a Rogers employee, I'm glad a free HD PVR is all it takes to keep your business. (That's not too much considering this is RFD) It goes to show that you value the overall quality cable service we provide. Please continue! :cheesygri

[RDog]

I decided to try again for the deal, with the mindset that even if I did not get *this* deal I'd at least try and get any offer out of Rogers. My first attempt yesterday was stonewalled (but politely :>). Today I spent about 40 mins. talking to Retension again and they wouldn't do the deal. The best they offered is a discounted bill overall and a 1 yr. term on a HD PVR for half price per month (approx. $12). The CSR I spoke with was very, very polite and not at all unreasonable. However, she said the only 2 yr. deal they could make involved returning a satellite dish/box, which I don't have or want to look into. To be honest, I'd probably move to the HD PVR eventually anyway, so I just took the 1 yr. deal plus the overall bill discount. I think it increases my overall cable bill by about $9, no big whoop. Of course I wish I'd gotten the HD PVR for 2 yrs. for free, but I just couldn't imagine calling again (and losing valuable time for a deal I may never get). I'm satisfied, who knows, maybe I can improve upon this deal sometime down the line, you never know. :)

Thanks to the O.P. and everyone keeping this thread going, it's very good.

[freakx2001]

This thread was a great read! As a Rogers employee, I'm glad a free HD PVR is all it takes to keep your business. (That's not too much considering this is RFD) It goes to show that you value the overall quality cable service we provide. Please continue! :cheesygri

Ahh... can you just look up all of our accounts and hook us up with the free 2 years..

at least if you can't do us all.. can you change my note on my account to read 2 years hd pvr instead of the discounted 1 year std pvr... LOL.... I wish!

[skanji]

Not really true....
I have been with Rogers for more than 10 yrs and I got it on Saturday. Even for Rogers Wireless HUP..I did once on Dec 2005...then last month I did another one..for the SE W600i for FREE....and next eligible date is on July 2006 :D

yeah, but there's a ton of ppl that are having problems. i agree with you though. if you have been with rogers for a "while", then there shouldn't be a problem.

imo, chance of getting a pvr:
100% - current satellite, non-rogers customer
99.9%- non-current satellite, non-rogers customer
90% - rogers customer for more than 10 years
50% - rogers customer for more than 5 years
20% - rogers customer for more than 2 years, depnding on your negotiating skills and the operator you get

if you are having problems, the best thing to do is cancel rogers (after the playoffs of course) and then call rogers back to get the hook-up!

[plymouthhater]

I just got it - took about 5 minutes on the phone. Regular CSR said he couldn't do anything - so I asked to be transferred to the "Retention Dept".

I spoke with a very pleasant lady - I told her I had a pair of cable cutters sitting on the table on top of a Bell Expressvue ad. :D

She put me on hold for 5 minutes and came back to the phone and said "no problem I can match that".

Thanks OP et. al. :lol:

[TomKal]

imo, chance of getting a pvr:
100% - current satellite, non-rogers customer
99.9%- non-current satellite, non-rogers customer
90% - rogers customer for more than 10 years
50% - rogers customer for more than 5 years
20% - rogers customer for more than 2 years, depnding on your negotiating skills and the operator you get


Hey can we start a poll to see how close you are? I'm on the phone now and have been a customer for over 10 years and they're just transferring me now to some manager or something.

"Say you, say me"(?) is on the muzak...

... isn't that Lionel Ritchie? I'm only guessing cuz this is an instrumental version....

... so he's Nicole Ritchie's father eh?

hmmm... interesting.


Just spoke to the manager and now she's off to verify something or speak with someone. No muzak this time... I think they're starting to sweat!


Wuh? She just came back and offered me just a straight $150 credit since she says she doesn't have the capability to do the PVR deal! That's definitely not the same as 2 years PVR rental, and it wrecks the poll if they're willing to just start coming up with random sums of cash.
It does seem to indicate that these guys are desperate if you sound serious enough about leaving.
I really am contemplating the switch the more I think about it. I think I'll give Bell a call.

-Tom

[tylercanuck]

Ahh... can you just look up all of our accounts and hook us up with the free 2 years..

at least if you can't do us all.. can you change my note on my account to read 2 years hd pvr instead of the discounted 1 year std pvr... LOL.... I wish!

It's a campaign code, not a note. And no! :twisted:

[tkddad]

Well, I have an ongoing "dispute" with them over the 10 Speciality Channel administration error fiasco. I threatened to call Bell so this is a good follow up. I know Bell is offering 1 year but maybe they would offer 2 year if you are an existing Rogers HD customer. I am sick of getting shafted by being loyal to one company, so this is my chance to finally get something.

Samson45,

How did your dispute about the 10 channel admin error turn out? I got
a call from them yesterday. They offered me a couple more months of grace
and will tag on the $14.95 in July. They also offered me a regular cable box
which I think I should have gotten anyway since last August.
I have Cable/Internet and have been a customer >20 years.

I will go over to a Bell center to check them out.

Thanks

[youngmojo]

Samson45,

How did your dispute about the 10 channel admin error turn out? I got
a call from them yesterday. They offered me a couple more months of grace
and will tag on the $14.95 in July. They also offered me a regular cable box
which I think I should have gotten anyway since last August.
I have Cable/Internet and have been a customer >20 years.

I will go over to a Bell center to check them out.

Thanks

I got into a fight with them about the same channel lineup they offered me $10 off for a year on my Internet Whick i took!

[NightRain]

I got into a fight with them about the same channel lineup they offered me $10 off for a year on my Internet Whick i took!
I got the same thing, plus a discount on something else too to make it $14.95. Then I upgraded to all channels instead of just $10 channels and then my bill was only $3 more. Basically it cost me $3 to upgrade from 10 channels to like 70 channels for digital.

I got the Digital VIP plus movies pack now, which has all digital channels except for things like playboy, foriegn channels, etc.

I also called them about the bell deal (before I even read this post) becuase I got a flyer in my mailbox about $20 credit for 12-months when signing up to $68 worth of bell services. The lady at Rogers told me she could credit my account $20 for 8 months, then when she confirmed I wanted it she said "so you'll get $20 credit for 12 months, is that okay?"

So really I don't know if I'll get 8 or 12 months but either way I'm okay with it since my Rogers bill is $150 per month anyway for the last 5 years, I'll be happy with $20 less for 8-12 months.

[Samson45]

Samson45,

How did your dispute about the 10 channel admin error turn out? I got
a call from them yesterday. They offered me a couple more months of grace
and will tag on the $14.95 in July. They also offered me a regular cable box
which I think I should have gotten anyway since last August.
I have Cable/Internet and have been a customer >20 years.

I will go over to a Bell center to check them out.

Thanks

I switched to VIP Ultimate or something like that, so I pay $10 more but I get all of the speciality channels. I decided to try that out for a bit and see if I like it. If not, I'll drop it entirely later. Since I have no Bundle/package I am "protecting" (no more grandfather status) I don't have any issue with dropping or adding pieces of my channel offering.

PM me for further details if you want to know how I got the HD PVR (it was probably 50% the agent I got and 50% the story I had to tell).

[sachin1]

no luck for me. I'm a Rogers customer for over 15 years, have 4 cell phones, internet and cable with them. The best she offered was $20.96/month for the PVR or $8.96 for a regular HD terminal (thats including my VIP discounts). All she would say is if you want to cancel it I respect your decision. :(

[CodecX81]

nuh uh, I called and they said they have the same promotion yes... However they only offer it as a win-back solution from ExpressVu... and they will confiscate your satellite ;)

I was quoted $19/mo for HD PVR and $9.98 for the HD box

[skanji]

no luck for me. I'm a Rogers customer for over 15 years, have 4 cell phones, internet and cable with them. The best she offered was $20.96/month for the PVR or $8.96 for a regular HD terminal (thats including my VIP discounts). All she would say is if you want to cancel it I respect your decision. :(

you should have cancelled. when most people who take it to that level, they bend...

[kev-ster]

Based on the current replys coming through, it looks like this deal is dead... or dying.

I got mine on Tuesday.... and I have been a Rogers customer for ~6 months.

Ted Rogers has caught on.

[plymouthhater]

:) One of my buddies called yesterday after I told him about the deal. He called and went through the routine. Retention dept. told him they valued his business however, there was no such offer and they could do NOTHING for him and that if he wished to leave & go to Expressvue that it was his perogative.

So I guess the deal is officially DEAD!

Thanks OP.

The PVR works great. Took me a few minutes to figure out that the reason it was not working (when I first connected it) was caused by the fact that the Radio Shack amplified splitter feeding it would not pass the digital signal. Once I bypassed the amp for the line feeding the PVR, it started to work. :)

[mavrik]

No luck here either..... I think it also has something to do with your location..... I'm in Mississauga, have been with Rogers for 8 years now, yet she would not budge..... From reading this thread, most of the people that got it seem to be outside GTA.... I even said cancel the service, and she was about to put my cancellation through, but then I caved :( Damnit!

[tylercanuck]

No luck here either..... I think it also has something to do with your location..... I'm in Mississauga, have been with Rogers for 8 years now, yet she would not budge..... From reading this thread, most of the people that got it seem to be outside GTA.... I even said cancel the service, and she was about to put my cancellation through, but then I caved :( Damnit!


It doesn't matter where you live because there are multiple call centers around Canada that take calls from all serviceable regions. Most likely the customer relations department caught on and an e-memo was distributed. The only "free PVR" offer I've heard about is part of the Winback campaign that's been mentioned in this thread.

[tkddad]

I switched to VIP Ultimate or something like that, so I pay $10 more but I get all of the speciality channels. I decided to try that out for a bit and see if I like it. If not, I'll drop it entirely later. Since I have no Bundle/package I am "protecting" (no more grandfather status) I don't have any issue with dropping or adding pieces of my channel offering.

PM me for further details if you want to know how I got the HD PVR (it was probably 50% the agent I got and 50% the story I had to tell).

Thanks, Samson45. I have talked to 4 different reps already about
the 10 channels thing not the pvr. I am fed up and will be going to
Bell.

I am writing up a letter to Ted Rogers. Maybe he will invite me to tea :) .

[BJC]

My cousin tried just to get a free HD box (3250HD) and he has everything but the foreign channels and also has internet and cell phone. He has been with them since each one started and spends like $500+ a month with Rogers because of his business, and he couldn't even get a 3250HD rental for free.

[littlemonkey]

Okay just finished my deal with Rogers Consolidated Customer Relations....told them that I saw an ad in my condo building for $20 Bell Express VU and the condo is on bulk order. Really nice rogers guy explained that I get a lot of channels.

I currently have The Ultimate TV Pak plus Basic Digital Cable combines all the specialty channels included in the Classic Combo and MeTV packages. Get the most popular specialty channels such as CNN, TBS, A&E, TSN, Family Channel, Life Network, Discovery Channel, Showcase, Comedy Network and many more. and TMN.

I also have a PVR (not HD), that I pay $19.99 a month for. So I told them well Bell is offering free PVR for 2 years, I have been a Rogers Wireless and Cable customer for 10 years what can you do for me?

Without a blink he said I can match that for you and give your your PVR for free for 2 years. So I said okay.

I don't have a HDTV so I didn't want to ask to trade in my current PVR for HD PVR but now relazing the hard drive is double, I may do it.

Thanks to the OP for the informaton, very happy now...

[frankw]

I don't have a HDTV so I didn't want to ask to trade in my current PVR for HD PVR but now relazing the hard drive is double, I may do it.

Thanks to the OP for the informaton, very happy now...

Go for the SA8300HD PVR even if you don't have an HDTV. The picture quality is much improved even on a regular SD TV.

[jessejericho]

Just called, told the csr that I had seen the Bell offer here: http://www.bell.ca/shopping/62129.details, and had called Bell, who offered to take over all the services I have from Rogers, including 2 yrs of PVR rental for free. No dice. Not even an offer for a discount.

I'll try on Sunday.. :|

[Psenical]

It would be great if this deal worked. It's not like I have anything good to watch though.. :(

[AlexElder]

It would be great if this deal worked. It's not like I have anything good to watch though.. :(

yeah tv's preeeetty brutal these days.

all i watch now is blue jays, nothing else is worth it to watch.

all the great shows are done!

[slaman]

Worked great for me... got an HD PVR free for two years! Told them that Bell was running a promotion in my condo building.

[fttn]

they did give me 1/2 of the price of the HDPVR rental for one year. This deal is for existing customers only. They only do the Bell deal as their "Winback" promotion.

[monty613]

I just called on Friday and got them to give me the HDPVR rental plus the $5.99 specialty HD package for 1 year. I have home phone/internet/wireless/cable with Rogers and just said Bell was offering a free year if I moved my cable to satellite.

They did not hesitate one bit which makes me think I should have asked for the 2 years! :-0

A friend of mine called right after and the rep only offered to pay for half the rental for the year...

[bubble.tea]

Thanks to OP., it got me thinking about doing the same but for my Expressvu:

...Called into Expressvu to hint at my disatisfaction with some prices, and current competitor promos going on., as soon as I finished that sentence., the rep put me on hold., and offered me ($5/month for my Sympatico for the duration of my contract) & $255 in discounts (towards Expressvu free monthly bills) over the next 6 months. Needless to say, that alone bought my loyalty to Bell Sympatico & Expressvu.........

(Okay actually what happened was I called 310-bell., THE FIRST rep did the Sympatico credits., then transfered me to Expressvu who did the $255 credits)...Just in case someone got confused and thought that only one rep can handle ALL accounts....in fact truth be told., I'm pretty sure I didn't even make it to the cancellation department (I asked out right "which department did I reach" for each guy)...so more than likely had I pushed for Cancellations., I would've receive a MUCH MORE OUTRAGEOUS discount. Needless to say., I'm ecstatic. Don't use HD., have the level I PVR., so I REALLY didn't want to waste time with another PVR.



.........well until the 6 months are up anyway :lol:.

[xpoint9]

I got the HDPVR and 15HD Channels for 2 years Free. she did not ask any questions

This is how it went.
ME: hi got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels.
HIM: OK, sir I'll transfer you to the Customer relation department.
ME: o, OK thanks
after 10 secs or so
HIM: OK sir we have (persons name) on the line and she can help you with your question, and thanks for choosing Rogers and have a great day.
HER: his sir how may i help you today
ME: I got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels. would Rogers match this deal?
HER: Yes, we certainly can, now would you like to pick this up or get a tech....
ME: I can pick it up thanks, and i get the HD channels rite?
HER: ahh yes sir, you get 15HD Channels for free for 2 years.
HER: now the closest store we have for you.......................(gave me the store info).....................

and thats it.

Thank you OP!
checked on the phone, and it took me 4:32 miutes.

[xplode]

xpoint9 when did you call, i just called now and they told me teh CR dept is closed today its only open Mon-Fri.

[xpoint9]

xpoint9 when did you call, i just called now and they told me teh CR dept is closed today its only open Mon-Fri.
i called i think an hour or so ago.

[bubble.tea]

I got the HDPVR and 15HD Channels for 2 years Free. she did not ask any questions

.....................
Thank you OP!
checked on the phone, and it took me 4:32 miutes.
WOW....you sure it wasn't cuz you showed some cleavage like the way you do in your avatar? :lol:

[Ducky]

what is the phone number for customer relations department for rogers cable tv?

[xpoint9]

WOW....you sure it wasn't cuz you showed some cleavage like the way you do in your avatar? :lol:
:lol:
what is the phone number for customer relations department for rogers cable tv?
1888rogers1 and then say cable tv, and then after say sales. it'll take you to the sales rep, and then that person will transfer you to the customer relations rep.

[xpoint9]

anyone else try it after the last post? (not sure if they are hours)

[makaveli191]

Is there anyway to get a free HD PVR if you already own a HD terminal?

[xMrGonex]

sorry if this has been asked but it's such a long thread

if i don't have an HD source or tv or anything, this still works as a normal PVR right?

[Rudy]

for those who were asking if Shaw would do the same, i can tell you guys not to bother. Shaw doesnt rent any HD terminal (which is a shame because i have an HDTV but can't justify the price for an HD terminal). Also i've found that Shaw has a "go ahead cancel, you'll come crawling back to us anyway" attitude towards cancelations. I work for Shaw and i've spoken with our "save" dept and they only remind the customer of all the great Shaw services they're getting (local channel, Shaw tv (ugh this channel sucks so bad), Shaw Messenger (who uses that anyway?), Shaw picture share, Shaw Secure (aka almost as bad as Norton), etc etc etc) and that's pretty much it. i've seen maybe one or two account that managed to get 29.99 for SHSI but they were mostly account with already over $120+ of cable services (and they didnt get any discount for their cable...)

My mom was thinking of switching to Bell (which i encouraged) but she wont be able to because she needs 7 outlets.....

[trolldealhunter]

for those who were asking if Shaw would do the same, i can tell you guys not to bother. Shaw doesnt rent any HD terminal (which is a shame because i have an HDTV but can't justify the price for an HD terminal). Also i've found that Shaw has a "go ahead cancel, you'll come crawling back to us anyway" attitude towards cancelations. I work for Shaw and i've spoken with our "save" dept and they only remind the customer of all the great Shaw services they're getting (local channel, Shaw tv (ugh this channel sucks so bad), Shaw Messenger (who uses that anyway?), Shaw picture share, Shaw Secure (aka almost as bad as Norton), etc etc etc) and that's pretty much it. i've seen maybe one or two account that managed to get 29.99 for SHSI but they were mostly account with already over $120+ of cable services (and they didnt get any discount for their cable...)

My mom was thinking of switching to Bell (which i encouraged) but she wont be able to because she needs 7 outlets.....


i tried 3web (they use shaw's services), it was about half price, i had to come back to shaw, and man, let me tell you, they did exactly what you said...bastards!

[buyways]

No luck this a.m. (11am, Mon June 12) from Toronto- had to threaten to cancel, was transferred, agent said no way on 2 year free rental of PVR, wouldn't come close to a match , best she could do was drop monthly fee on my current VIP package (reg. $56/mo) by $5.

Lots of ominous warnings about 'promises from Bell' and 'we know about this 2 year offer and there's more fine print than you probably realize' yada yada - call center flooded with RFD'ers? :)

[bubble.tea]

.............. - call center flooded with RFD'ers? :)

at post #165....YATHINK :confused: :D

[jeeva86]

ya anyone try this who already has an HD PVR? My 6-month free rental is expiring this month. >:(

[monty613]

ya anyone try this who already has an HD PVR? My 6-month free rental is expiring this month. >:(

See my post earlier, I had a 6-month rental I got from FS that expires this month. I asked for a year and they didn't hesitate to give me free rental + HD programming. I didn't ask for 2 years, I probably should have

[bubble.tea]

See my post earlier, I had a 6-month rental I got from FS that expires this month. I asked for a year and they didn't hesitate to give me free rental + HD programming. I didn't ask for 2 years, I probably should have
that's insane.

[tamiyatl01]

Just called Rogers and got the HDPVR for 2 years.

Was transfered to customer service and asked for the deal. The CSR would not budge and could only offer me an additional 5% of my total bill. I asked for customer retention where I spoke to a very friendly CSR. She told me the offer was normally reserved for those who were already with Bell and wanted to switch but she would be willing to make an exception.

Total time spent was 15min.

Thanks OP and RFD :)

[Rudy]

i tried 3web (they use shaw's services), it was about half price, i had to come back to shaw, and man, let me tell you, they did exactly what you said...bastards!
why did you switch back from 3web?? i was looking at their service (i still dont understand how they can resell it for so cheap :-0 ). i was thinking of switching to them when i stop working for shaw, so i would like to know what you didnt like about them

[monty613]

that's insane.

I have home phone/wireless/cable/internet with rogers, I think that's why retention had no problems extending an offer.

[Super_Chicken]

is there a difference b/w HDPVR and just a normal PVR? I have a regular TV with a digital box, will the HDPVR be OK? :confused:

It's for those with HD you can record HD shows.

I'm currently on Rogers High speed, Digital Cable (With hd cable/sports pack) and two cell phones I'm going to give em a call and see if I can score a free DVR. I keep trying to convince my dad to pay the extra 5$ because he goes and records all his shows on VHS and after seeing these HD shows I can't stand watching them in crappy vhs quality. Wish me luck :razz:

[rvs007]

It's for those with HD you can record HD shows.

I'm currently on Rogers High speed, Digital Cable (With hd cable/sports pack) and two cell phones I'm going to give em a call and see if I can score a free DVR. I keep trying to convince my dad to pay the extra 5$ because he goes and records all his shows on VHS and after seeing these HD shows I can't stand watching them in crappy vhs quality. Wish me luck :razz:

Also keep in mind that the HDPVR has double the disk space capacity as the SD version (160GB vs. 80GB), so even if you only have a regular TV, you can record twice the amount of shows with the HDPVR. And yes, you can hook up a HDPVR to a regular TV.

[ENG101]

Has anyone tried this with Eastlink?

[Super_Chicken]

Arghh - very pleasant well-trained CSR but claimed that they were not aware of any promo, could not match and did not seem too concerned that I would leave Rogers.

Guess I will check out Bell and migrate the internet, satellite and wireless over!

For those that actually got the deal, can you please outline the approach? Who did you ask for? What did you say? What was offered? Did you already have HD?

TIA

Yea As well, I called 1-888-rogers1 and then I said "Cable TV"
then He asked for

Billing
Account changes
Sales
Tech support

Which one of these did you guys ask for?

EDIT:

I just got it - took about 5 minutes on the phone. Regular CSR said he couldn't do anything - so I asked to be transferred to the "Retention Dept".

I spoke with a very pleasant lady - I told her I had a pair of cable cutters sitting on the table on top of a Bell Expressvue ad. :D

She put me on hold for 5 minutes and came back to the phone and said "no problem I can match that".

Thanks OP et. al. :lol:


HAHAHA I called and immidiately asked for retention the lady is like , "Oh, can I ask why? I'm like "...uhh no real reason" and she transfers me.

With retention I say I'm on HD cable, HS internet and 2 cell phones and if it's possible to get the free 2 year deal, that Bell seems to be offering.

She gave me 8% off cable, 10% of internet for 12 months :| Bill goes from 127 -> 109$ for the 3 month periods. Going to try again and say 1 year.

I told her about the deal and shes says "is it a one year promotion?". I'm like "uggghhh two years..." and shes like "ohhh, let me check" and came back with those discounts. sorta caught me off guard I'm going to try again later if not my dad will be happy that I saved him some cash as opposed to switching his internet.

(I tried to bluff with Bell internet a while back and ended up actually cancelling, they didn't give a $hi* and were ripping me off overcharging the Highspeed and only delivering HS lite, claiming it was a bad area problem.)

[rfdmember]

whats the monthly rate for ur channel package? is it more expensive than digital cable?

[ott_wrench]

I have a Rogers bundle and it took some talking but I was able to manage a $12 discount on my HDPVR rental for 1 year.

I already called a few weeks ago and got them to match the 3Web internet deal. They didn't match that either but gave me a $10 discount.

They used the 15% bundle discount as a major reason not to match the Bell PVR deal.

I spend about $160 per month with them on my Internet/Cable/LD services.

Every little bit helps i guess.

good luck all!!

[swales]

I guess I've had good luck lately, I got them to give me the PVR "deal" and was able to get my Extreme internet reduced to $24 a month :cheesygri

[jjtsl]

Just got off the phone with the customer retention rep, and I told him about the 3web internet deal, the Bell 2-yr free HDTV cable box rental, as well as asked him if there are any good cell phone packages.

He offered me a $10 discount on my internet bill for 12 months, as well as 12 months free regular cable box rental (for HDTV cable box, he was only able to offer 4 month free which would not make sense for me becoz I don't have a HDTV yet).

As for cell phone plans, he was able to offer 250 minutes, free call display and unltd evening/wkends (starting from 8pm) on 3-yr contract for $20. He also offered Nokia 6103 or Moto V551 for free, or Moto ROKR for $19 (I didn't ask about RAZR becoz I haven't heard good things about it besides looking pretty). He also waived the $35 admin charge.

I pretty much took the discounts and stayed with Rogers since I didn't really wanted the hassle of switching in the first place :)

[bubble.tea]

.....He offered me a $10 discount on my internet bill for 12 months, as well as 12 months free regular cable box rental (for HDTV cable box, he was only able to offer 4 month free which would not make sense for me becoz I don't have a HDTV yet).

As for cell phone plans, he was able to offer 250 minutes, free call display and unltd evening/wkends (starting from 8pm) on 3-yr contract for $20. He also offered Nokia 6103 or Moto V551 for free, or Moto ROKR for $19 (I didn't ask about RAZR becoz I haven't heard good things about it besides looking pretty). He also waived the $35 admin charge.

I pretty much took the discounts and stayed with Rogers since I didn't really wanted the hassle of switching in the first place :)

Good Lord??? Was that The main Rogers Retentions number? I didn't know they had access to working with cellular plans as well.

You my friend may very well be among the first to successfully (relative of course) negotiate a THREE-IN-ONE retention deal. WOW. Well Done!

[nano]

guys i dont want to bust anyone's bubble but they make notes on every call. so calling back 3 or 4 times isnt going to get you a better deal...

[jjtsl]

Good Lord??? Was that The main Rogers Retentions number? I didn't know they had access to working with cellular plans as well.

You my friend may very well be among the first to successfully (relative of course) negotiate a THREE-IN-ONE retention deal. WOW. Well Done!

I think it helped that I was not screaming my head off at why Rogers is charging an arm and a leg for everything. I made it more into a conversation and reminded myself to be polite at all times. I guess it also helped that this is the first time I have spoken to a retention rep, and that they make quite a lot of $ from me on a monthly basis (about $180).

[Psenical]

I got $10 off of internet for 12 months as well.. woot.
However, 3web's internet and LD deal is another $10 cheaper.

[fuey]

is the 3dweb internet deal still in effect? where? so i can call rogers to get the internet deal.

thanx

[insanity]

Ok guys here's my situation.

1) I have HiSpeed Extreme Rogers
2) I have been getting free full cable for 2 years now. They never came back to take it off!

I have a tv in the basement with full cable. If I try this deal for a HD PVR, what will that mean, I want it for my HD TV upstairs, at the same time I still want the free cable downstairs ? How does it work - do they run a seperate line for HD TV ?? Unfortunately, I need to get them to put in a cable outlet upstairs.

[Psenical]

Ok guys here's my situation.

1) I have HiSpeed Extreme Rogers
2) I have been getting free full cable for 2 years now. They never came back to take it off!

I have a tv in the basement with full cable. If I try this deal for a HD PVR, what will that mean, I want it for my HD TV upstairs, at the same time I still want the free cable downstairs ? How does it work - do they run a seperate line for HD TV ?? Unfortunately, I need to get them to put in a cable outlet upstairs.

3web's internet cable price is almost twice as inexpensive as Roger's Extreme internet. Threaten to leave Rogers. They will lower their price in order to keep you and if they don't, you'd save even more with 3web anyways.

Also, if you have a digital cable box, you can still watch regular basic cable anywhere else in the house. It's not free as in you're still technically paying for it. That's another reason to keep Rogers over Bell.

[tasha_dls]

i called in and told the CSR that Bell called me and offered me free HDPVR for 2 years.

he tried his best to talk me out of it..giving me all the reasons bell sucks and rogers rules! "you have to sign a 2 year contract with bell...their service is inferior to ours...PVR prices will come down in the next few months" yada yada yada

he was very nice, though...and, i didn't get upset or loud or anything.

then he transfered me to the other dept - and, i gave her the same schpeal (sic?)....

she said there was no way she could match free HDPVR for 2 years..and, asked me if there were any conditions and where i heard about the offer.

i said (lied) : they called and gave me the offer and that the only condition was i also buy at least $47 worth of programming.

she repeated that she couldn't match that because it was HD. i told her that i wasn't really interested in HD (because i don't have a HD TV)..it was really the PVR i wanted.

she put me on hold for about a minute then came back and gave me free PVR for 2 years...and, the best part is that SOMEHOW (not sure what kind of voodoo she worked here) but, my monthly bill went from $56/month to $47/month!

i'm going to pick up my console today.

[Coolers]

2) I have been getting free full cable for 2 years now. They never came back to take it off!

Full cable costs what, $40-50/month? Is it really worth risking to lose that to gain a free HD PVR for two years?

[bubble.tea]

........i said (lied) : they called and gave me the offer and that the only condition was i also buy at least $47 worth of programming.
....................(not sure what kind of voodoo she worked here) but, my monthly bill went from $56/month to $47/month!................

:rolleyes:, no voodoo. It's called lieing ;)

[rvs007]

Ok guys here's my situation.

1) I have HiSpeed Extreme Rogers
2) I have been getting free full cable for 2 years now. They never came back to take it off!

I have a tv in the basement with full cable. If I try this deal for a HD PVR, what will that mean, I want it for my HD TV upstairs, at the same time I still want the free cable downstairs ? How does it work - do they run a seperate line for HD TV ?? Unfortunately, I need to get them to put in a cable outlet upstairs.

It just means when you get the HD PVR installed, you'll start paying for the full cable you've been getting all along (the technician comes to your house to drop off the PVR, and most likely he will check the box and remove the filters that are not there anyway).

What you might want to try to do is get the deal but ask them if you can pick the PVR up at a local Rogers store. Then there might be a slim chance they will not change anything in your account other than add the PVR and a credit for 2 years.

[tenchi]

My thanks to the OP.
Worked for me. Going to pick up my HD PVR today after work.
2 Years free. :cheesygri

[wrekkedmatt]

When you guys are calling, what option are you choosing.

I just talked to someone in sales who was of no help at all on this. I want a PVR!

[tenchi]

From what I can see (or hear), it's a hit-or-miss thing.
If you speak to a helpful Representative you're in luck... as I was.

[wrekkedmatt]

indeed.

i talked to someone in customer retention... they offered me a PVR at half price for one year. I told them id think about it but prolly switch to bell haha.

[Venom]

I got the HDPVR and 15HD Channels for 2 years Free. she did not ask any questions

This is how it went.
ME: hi got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels.
HIM: OK, sir I'll transfer you to the Customer relation department.
ME: o, OK thanks
after 10 secs or so
HIM: OK sir we have (persons name) on the line and she can help you with your question, and thanks for choosing Rogers and have a great day.
HER: his sir how may i help you today
ME: I got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels. would Rogers match this deal?
HER: Yes, we certainly can, now would you like to pick this up or get a tech....
ME: I can pick it up thanks, and i get the HD channels rite?
HER: ahh yes sir, you get 15HD Channels for free for 2 years.
HER: now the closest store we have for you.......................(gave me the store info).....................

and thats it.

Thank you OP!
checked on the phone, and it took me 4:32 miutes.

I used this and was unsuccessful... but they did give me %12 percent off my bill monthly.....

[torontodragon]

I used this and was unsuccessful... but they did give me %12 percent off my bill monthly.....

Same here.

[buyways]

After trying once and failing to get the 2yr free PVR, (though getting ~10% off monthly cable bill - a distant second best), I tried again with the opener, ' I've been thinking about getting a PVR'... they immediately gave me 4 months free (non-HD) PVR rental, no contract, as their 'new promotion'.

I took it, since it was easy, and they were giving me guff when I pressed again for 2 years about running out of promo codes to add to my account (!)... from rogers I only get TV, paying ~$50/mo.

Still, their websites show that Bell's offer is much better than Rogers IF you're ok with a 2yr contract for PVR rental: Bell (promo prices) is basically $0-$5/mo (depending on the price of your channel package) while Rogers (regular price) is $20/mo ($25 for HD) - a huge difference:

http://www.bell.ca/shopping/60567.details (non-HD)

http://www.bell.ca/shopping/62129.details (HD)

http://www.shoprogers.com/store/cable/ptv/learn/hardware.asp?shopperID=7WMNNND1AGGJ9GC6HVGF7LMLTG0 2A1B3

[alexkidd]

I think it should be noted to any potential takers on this offer that Rogers HD picture quality does not compare with Bells. I have watched both on ISF Calibrated 57" Toshiba HDTVs and the difference is huge. Rogers is not nearly as clear and has alot of noise in the picture. Rogers also pixilates more during fast moving scenes. If you want HD, you should not even consider going with Rogers. Same goes for Shaw, it is just as bad.

[Venom]

I called again, and they gave me $100 off their HDPVR.

[BJC]

I took it, since it was easy, and they were giving me guff when I pressed again for 2 years about running out of promo codes to add to my account (!)...



The computer system only allows for 1 promo code at a time per account. If they add a new promotion code, the old one will get deleted.
You have to speak to the right person (promotions dept and then it's luck of the draw who you get) who is willing to give automatic monthly credits for any other promotion.

[BJC]

I think it should be noted to any potential takers on this offer that Rogers HD picture quality does not compare with Bells. I have watched both on ISF Calibrated 57" Toshiba HDTVs and the difference is huge. Rogers is not nearly as clear and has alot of noise in the picture. Rogers also pixilates more during fast moving scenes. If you want HD, you should not even consider going with Rogers. Same goes for Shaw, it is just as bad.



Isn't BEV max resolution 720p (which is better at fast moving scenes) though?

[steveng]

Meaning what? 720p or 1080i is the best that cable/satellite can currently output. 720p is what most HDTV's native resolutions are and is better for sports/fast moving images.

[Majoram]

I called and got:
- 5 free movies
- 2 months free HD PVR
- 50% off the HD PVR after 2 months

According to the rep, my bill will go from $66 to $61 after the 2 months based on the discounts she applied :) :) :)

During the 2 months, it will be even less (~$50 I think).

Thanks to whoever started this thread!!!!!! :)))))))

[tylercanuck]

The computer system only allows for 1 promo code at a time per account. If they add a new promotion code, the old one will get deleted.
You have to speak to the right person (promotions dept and then it's luck of the draw who you get) who is willing to give automatic monthly credits for any other promotion.


Incorrect. You can apply a campaign to each service on an account depending on the campaign stipulations. For example, you can have a campaign for VIP + a discount on theme packs + a discount on Internet/RHP and so on.

[Scott84]

HD PVR come with a HDMI cable?

[Godfather]

HD PVR come with a HDMI cable?

No HDMI cable, the HD PVR comes with a component, a rca audio, audio spdif coaxial and video coaxial cable.

[angelove]

uhh what's an hd pvr? ^_^; Is it that box that lets you get ppv (pay-per-view) w/ the remote?

Is it possible to keep the original box and get the hd pvr? We have the box in the family room but I wouldn't mind using it for my room. I'm just using a cable to hook it up and gosh I can really see the pixelly quality... *v*

[peano]

I think it should be noted to any potential takers on this offer that Rogers HD picture quality does not compare with Bells. I have watched both on ISF Calibrated 57" Toshiba HDTVs and the difference is huge. Rogers is not nearly as clear and has alot of noise in the picture. Rogers also pixilates more during fast moving scenes. If you want HD, you should not even consider going with Rogers. Same goes for Shaw, it is just as bad.

Maybe where you live. You must have RG59 in your house, or the cable in your neighbourhood is old.

It is a known fact that Bell compresses the crap out of all of their feeds. HD on Bell pixellates constantly.

Rogers HD is uncompressed and crystal clear.

I have had both at the same time on my ISF calibrated LG and Panasonic HDTVs and Bell was noticeably inferior.

[cheaperplease]

I wonder if you can get it if you register as a new customer? :confused:

[rib]

I just called, said i wanted to quit because bell offered me cheaper and a pvr. They lowered my bill$20 a month and included a free pvr. No hassle at all. Took 5 minutes tops.

[wontonsoup]

I am on shaw basic digital entertainment package and pay about 86 dollars a month (high speed internet included). I have been using their services for over ten years. Does anyone know if this is competitive with the other providers? I live in BC so I cannot get rogers. I called and mentioned the Bell deal to them but they gave me several excuses about how their customer service is better. If I switch to Bell for cable and Telus for internet, is this a better deal?

[gamer123]

Would this work the other way around? Trying to get free HD PVR from Bell. Or is Bell seriously offering this already?

[rfdmember]

what was your rogers service plan before you got the free PVR from rogers?

I just called, said i wanted to quit because bell offered me cheaper and a pvr. They lowered my bill$20 a month and included a free pvr. No hassle at all. Took 5 minutes tops.

[bubble.tea]

Would this work the other way around? Trying to get free HD PVR from Bell. Or is Bell seriously offering this already?
hehe., yes they are.

[belgiangenius]

Can you use the HDPVR with a conventional SDTV?

It may sound like a dumb question, but the HDPVR is much better than the conventional SD box I have now which is not a PVR. I'd happily take it free for two years if it'll work with my t.v.

[jerryhung]

Can you use the HDPVR with a conventional SDTV?

It may sound like a dumb question, but the HDPVR is much better than the conventional SD box I have now which is not a PVR. I'd happily take it free for two years if it'll work with my t.v.

Yes, you just get more HDD space (160GB vs. 80GB for SDPVR) to record double the amount of time of shows

[belgiangenius]

I just called....after 26 minutes on hold, they offered me absolutely nothing.

[rib]

what was your rogers service plan before you got the free PVR from rogers?

I used to have Extreme internet, VIP digital cable with the learning theme pack. My monthly bill was 120
now I get Extreme internet, VIP digital cable (got to keep origional digital reciever as well) and the pvr for 100 a month

[nbmz]

I think it should be noted to any potential takers on this offer that Rogers HD picture quality does not compare with Bells. I have watched both on ISF Calibrated 57" Toshiba HDTVs and the difference is huge. Rogers is not nearly as clear and has alot of noise in the picture. Rogers also pixilates more during fast moving scenes. If you want HD, you should not even consider going with Rogers. Same goes for Shaw, it is just as bad.

Dude, I also have a Toshiba 46" ISF calibrated HDTV, and I can tell you this for a fact: Roger's HDTV signal is not nearly as squished and compressed as Bell's feed. You must've gotten a really bad feed, or didn't use an HD receiver.

I have had all 3 HDTV products hooked up: HDTV over the air, Bell HDTV, and the Rogers set. The HDTV over the air has hands-down the best signal, as there's little compression required on the UHF bandwidth. However, if you want the HD-PVR, Rogers has a much better HD signal. They have much more allocated bandwidth for HD than bell will *ever* get over satellite.

I'm almost certain that the rogers feed you were watching was suffering from severe signal degradation from either a bad cable, or too many damn splitters in the house. I would guarantee that you would certainly change your tune if you saw it again under different circumstances...

D

[snakecharmer]

I called them 3 times and they offered me 20$ off for 6 months which I declined. BTW, I am paying 190 bucks a month. They were not willing to offer a HD PVR free at all.

Is it just that I am plain unlucky or ...... ???

[fuey]

I was able to get the HDPVR for 2 yrs free but couldn't get the HD channels pachage that goes for 5.99/month free.
$10 off hispeed internet
customer relation plan for my wireless: 250 min, evening from 8pm/weekend, free caller ID for $20

cheers

[FooNdaR]

I called them 3 times and they offered me 20$ off for 6 months which I declined. BTW, I am paying 190 bucks a month. They were not willing to offer a HD PVR free at all.

Is it just that I am plain unlucky or ...... ???


Nope same thing with me..even though I have Rogers Homephone, Internet, 2 wireless accounts, and cable with them.

[edgedamage]

I went the price matching route with the standard def pvr. I called them and said "I noticed that bell has a pvr for $10 a month" the guy on the phone said they have them for $20 a month. Then I said could you price match he said the best he could do is $12 a month and give me 15% off all my other services. I took the offer and am now off to the rogers store.

[gamer123]

Sorry for my ignorance, but $10 is rent for a month for ONE box only right? So does that mean if you have like 3 TVs then you have to rent $30 a month? Cause the other 2 TVs also need a box to watch tv right? THanks

[rib]

its 4 dollars a month per digital terminal
no the other tvs will still get regular cable, just not the digital ones.

[rambokid]

Just called on Sat morning. Transfered from CS (nice lady :D ) to CR ( :evil: ). I got basic w Fairchild and my own (none rental) digital box. Discussed the free 2 yrs HDPVR and no $2.99 digital line fee from Bell ... blah, blah, blah. The best Rogers can do was free Fairchild for 4 mths (4X$15) :mad: . I replied with "cancel my service at the end of July". Conversation lasted only 5 minutes. Is this deal dead :confused:

[ak-47]

do you think rogers would match this offer from Bell?

http://www.bell.ca/shopping/62129.details?tab=PRICING

they're giving out $315 credits on two year contract

so it's basically one year free rental ($25 * 12 months = $300)

i'm thinking about calling rogers and make them match a one year free rental for HDTV PVR SA8300HD

[ak-47]

:arrowu:

[Scott84]

do you think rogers would match this offer from Bell?

http://www.bell.ca/shopping/62129.details?tab=PRICING

they're giving out $315 credits on two year contract

so it's basically one year free rental ($25 * 12 months = $300)

i'm thinking about calling rogers and make them match a one year free rental for HDTV PVR SA8300HD

any luck?

[ak-47]

i didnt try yet
but someone on digitalhomecanada forum told me that they may match one year free rental but on a two year contract like bell

so that'll end up being 300$ rental for two years
then in 3 years its 600$

so buying one for 600$ is probably the better option

[Bigdaddy1980]

Hello All,

I was able to successfully get the HDPVR for free (2 years) when I tried yesterday. Thanks for the great deal!

[Tijuana]

Hello All,

I was able to successfully get the HDPVR for free (2 years) when I tried yesterday. Thanks for the great deal!

what did you ask for or what did you say?

[sunraw]

Just got off the phone and got the HDPVR half price with $10 and 8% discounts so it works out cheaper then what I'm paying for cell, internet and cable. The discount is only for a year but there is no contract. She said the half price is the current standard offer and includes a couple of PPVs and a few HD channels. After I said OK She said I might get another discount and will call me back after I pick up the unit. I did not push to hard but that was the best she said she could do with no contract and mentioned twice that because I was a customer since 1995 they wanted to keep me. This suits me because in a year I will get a better price Vista PVR PC.

[ian1386]

I didn't get jack from trying this...all they asked is "would you like me to transfer you to the cancellation department?"

[aznshadow]

with rogers, you have to realize that it's the luck of a draw getting a good CSR. What sucks the most is they record all the information you say to them everytime you call so you can't hang up and call back again trying to get a new CSR.

[fuey]

don't talk to the CSR...ask them to transfer you straight to the "Customer Relation" dept. and then state your case.

[amandathepilot]

Hey everyone, I was just wondering if there is anyone in this thread that was NOT already a rogers customers that attempted to get the 2 years free promotion? I am currently in the process of researching the best deals possible for cable and internet as I get my first place august 1st. Any help would be appreciated

Thanks!
Amanda

[Bigdaddy1980]

what did you ask for or what did you say?

I followed the method mentioned in the thread. I said Bell had called me offering this promotion and i wanted to know if they could match it. The CSR said normally its only for people who turn in their old dishes but she would try to apply it to my account, her attempt was successful :)

[brunes]

This whole thread peeves me off a bit :) No one here's fault though.

Background - about 3 months ago, I decided I had had enough of analog cable and would give digital a try. So, since I was with rogers, I decided digital cable would be the way to go. So I signed up for "Ultimate VIP (???)" package" (which the rep in the store ould not even tell me what wasi in it really - but that's a different rant).

So anyways, I get this, free install, use it a few days, I am happy, all is well. I get my first bill and it seems high to me - $68 or so for the cable including my 15% bundle discount, when you include the $5 reciever rental. So I start looking around, and I find I can get StarChoice with the digital favorites package, which seems to have about 50 more channels, for 15 bucks less a month.

So I call them up, clarify, ask if they have different channel linups, and cancel. The only thing the retention guy offered me was another free month to try it out. To me, that's work nothing - 60 bucks for oe month is much less than $15 every month for years.

So in the end, I switched to Star Choice. Now, I am happy with StarChoice - super customer service, great reception, great pricing. I won't be swithcing back to Rogers anytime soon (esp. with the investment I have mad ebuying my SC recievers) - but I don't have a PVR. If these guys would have offered me a free HDTV PVR, no way I would have switched in the first place. Heck it might have convinced me to get an HDTV and order their HDTV channels package, and they'd get even more money from me!

IMO Rogers has some serious issues to address in it's organization. Everyone should be able to get the same offers, and it shoul dbe very clear. It shouldn't be up to the CSR, that''s just stupid. I mean, if they can give away these PVRs and still make money (by retaining customers), then they should do that for *anyone* who is going to cancel, not just people who know the secret code.

Anyway, that's my rant for the day. If I were a shareholder I would be very concerned with how they're handling retaining customers.

[littlemonkey]

with rogers, you have to realize that it's the luck of a draw getting a good CSR. What sucks the most is they record all the information you say to them everytime you call so you can't hang up and call back again trying to get a new CSR.


It is definately the luck of the draw. I just dealt with a crappy Rogers CSR. When I asked to be transfered to customer relations after getting nowhere with him...he had the audacity to transfer me to Cantonese Customer service...when I finally got a supervisor on the phone, did I let him have it over their inept customer service....and now I have a new extra free brand new Razor on the way (yeah I know wrong thread, but same bad Rogers service) :lol:

[tylercanuck]

It is definately the luck of the draw. I just dealt with a crappy Rogers CSR. When I asked to be transfered to customer relations after getting nowhere with him...he had the audacity to transfer me to Cantonese Customer service...when I finally got a supervisor on the phone, did I let him have it over their inept customer service....and now I have a new extra free brand new Razor on the way (yeah I know wrong thread, but same bad Rogers service) :lol:

Free RAZR, eh? Just because you were an ass on the phone. Yea right...

[look30]

I didn't get jack from trying this...all they asked is "would you like me to transfer you to the cancellation department?"

m2

[ghettogal]

Do they record your conversations?? I just tried and no go. She says Rogers had never matched anything from Bell b/c they offer different programs and blah blah blah..have to compare apples w/ apples...blah blah blah..all she did was suggest that I go to their new bundle. And that's about it. I told her I will cancel but still wouldn't budge. Anyways, what I want to know is do they keep track of your conversations? If I call back, do they know I was rejected the first time???

[CanadianN00b]

Do they record your conversations?? I just tried and no go. She says Rogers had never matched anything from Bell b/c they offer different programs and blah blah blah..have to compare apples w/ apples...blah blah blah..all she did was suggest that I go to their new bundle. And that's about it. I told her I will cancel but still wouldn't budge. Anyways, what I want to know is do they keep track of your conversations? If I call back, do they know I was rejected the first time???

Well, it's illegal for anyone to record a conversation with another person on the phone without telling them that you are, so unless you heard before you were transferrred to the rep. something along the lines of: "Please be aware that we will be monitoring all calls for quality assurance purposes" than I don't think they did. Although usually, the recordings are used to check up on the rep, not the customer. Also, I think they can also make a "note" of you on your account for other reps to see when they load up your account.

[midget_man]

Rogers does suck. No doubt about that.

But I tried what was mentioned here a few weeks ago and got me a swank new HD PVR for two years for nary a penny. You just have to know what to say, and who to say it to. Being a prick will get you nowhere, but being too soft will get you nowhere as well. Its all about moderation and subtle persuasion. I love this machine by the way. It is quite a liitle addition to my HT setup.

[Tijuana]

Your wrong, they always say we are recording this message for training purposes or whatever it says, but yes, they CAn and most likely DO record the messages and possibly save notes

[marcopolo85]

WOOOOOW
I just called rogers 5 mins ago a talked to the csr who then transferred me to another csr in the human relations department and i told her i that bell offered me 2 years free hdpvr rental and free HD channels and she then looked at my history with rogers. She said i have no problem giving u this deal. How would you like to pick it up or have it delivered?

[Tijuana]

WOOOOOW
I just called rogers 5 mins ago a talked to the csr who then transferred me to another csr in the human relations department and i told her i that bell offered me 2 years free hdpvr rental and free HD channels and she then looked at my history with rogers. She said i have no problem giving u this deal. How would you like to pick it up or have it delivered?

What did you say exactly?

[marcopolo85]

What did you say exactly?

Me: Hi I got a phone call today from bell and they offered me 2 years free hdpvr plus free hd channels and i was wondering if you would be able to match this promotion.

csr:ok let me connect you to our human relations department.

*waits 2 mins

csr (Elisha was her name):Hey there how can i help you today?

Me: (exact same line i told the first csr)

csr:Well i think i can help you there just let me pull up your file *pulls up file. Well sir you have subscribed to rogers since 1985 and you have paid all of your bills on time. I have no problem giving you this offer for free hdpvr rental and HD channels for 2 years. Would you like a rogers technician install it for you in the next 2 weeks? Or would you like to have your father the account holder to pick it up at a local rogers center?

Me: Ill have my dad come pick it up.

And that was pretty much it. My dad is the account holder so he has to go in tomorrow to pick it up. All she said was he needs some identification when he gets there and he can take an hdpvr home.

Thanks OP

edit: oh yes she also said that i would get 15 HD channels free. So does that mean i get discovery channel and others in HD?

[skywalker]

csr:Well i think i can help you there just let me pull up your file *pulls up file. Well sir you have subscribed to rogers since 1985 and you have paid all of your bills on time.


Wooow.
With Rogers since 1985. I see very few people can beat that. :(

[midget_man]

Wooow.
With Rogers since 1985. I see very few people can beat that. :(


1978

[midget_man]

Me: Hi I got a phone call today from bell and they offered me 2 years free hdpvr plus free hd channels and i was wondering if you would be able to match this promotion.

csr:ok let me connect you to our human relations department.

*waits 2 mins

csr (Elisha was her name):Hey there how can i help you today?

Me: (exact same line i told the first csr)

csr:Well i think i can help you there just let me pull up your file *pulls up file. Well sir you have subscribed to rogers since 1985 and you have paid all of your bills on time. I have no problem giving you this offer for free hdpvr rental and HD channels for 2 years. Would you like a rogers technician install it for you in the next 2 weeks? Or would you like to have your father the account holder to pick it up at a local rogers center?

Me: Ill have my dad come pick it up.

And that was pretty much it. My dad is the account holder so he has to go in tomorrow to pick it up. All she said was he needs some identification when he gets there and he can take an hdpvr home.

Thanks OP

edit: oh yes she also said that i would get 15 HD channels free. So does that mean i get discovery channel and others in HD?

I dont think so, I think the 15 HD are just their freebies, its an extra $5.99 a month for TSN, Discovery etc.

[marcopolo85]

I dont think so, I think the 15 HD are just their freebies, its an extra $5.99 a month for TSN, Discovery etc.

damn :(
Was hoping discovery would have been free i love that channel. Oh well free hdpvr rental is good enough for me.

[BJC]

DiscoveryHD is different programming than regular Discovery.
http://discoverychannel.ca/discoveryhd/home/
There are LOT of repeating programs.
PBSHD is the same way (different than PBS).

[ghettogal]

ok..so after an hr of convo with the nicest cr ever...i got the following..for around $155 for home phone, internet, digital vip w/ fairchild and some additional channels plus a pvr. Is that good? he brought down my original payment by 20 dollars...I think I was just overpaying stuff...he was really nice and he kept saying..hold on...let me see what other promo codes I can put in...so that was that..then i called back b/c i didn't know if i was on a contract for what I just put in...and the csr another nice girl...told me i would be on a 2 yrs contract but she can remove that w/o penalty b/c the first guy didn't tell me about it...so i think i have a couple of days to decide...back on track...she looked at my account again and i'm actually going to pay 111.65 (tax in) for my cable and internet..which is 10 bux less than what the guy quoted...so in total i'm going to pay $145..and b/c the first 4 months i only pay 20 bux for phone service..i'm actually only paying 135 for the next 4 months..is that a deal?? sounds like a deal! I was on the phone w/ them for gawd knows how long..straighten out everything and no attitude was given in my amazment...and to top that I told the girl about the pvr matching thing and she told me to call their "fulfilment" department and they should help me with it. Apparently, the customer relations department as the guy put it does not have the code to give me such promotion. And the girl said that the customer relations department is to help ppl downgrade their plan while fulfilment helps with giving out all the promos..so I guess they're the ones to call if customer relations won't give it to you. So tmr I'm going to try again and call fulfilment and see if they'll match the hd pvr and 15 hd channels...phew..what a night..btw..now i'm going to have 4 boxes and only 3 tvs :confused: what am i gonna do w/ them?? lol

[ghettogal]

one more thing..the pvr's actually not free..i think i'm paying 20 bux but he did some promo to bring down my cost...my original bill w/o home phone was 141.59! So I was ripped off all these yrs and I didn't know!!! ARGH! but it's all good now cuz i'm getting everything for 145..and I really don't need that pvr so if they don't give me the hd pvr tmr when i call fulfilment i'm going to cancel the pvr rental...so for all those services i'll only be paying 125 a month.. :) and all on one bill! :cheesygri

[_Allan_]

Star Choice sucks, I'm gonna call Rogers to see if they will take my SC stuff. SC wouldn't give me a PVR after my threats to go to Rogers. So, Rogers can have my business - that is, if they answer their *CENSORED* phone

[dmbfan]

Well, it's illegal for anyone to record a conversation with another person on the phone without telling them that you are, so unless you heard before you were transferrred to the rep. something along the lines of: "Please be aware that we will be monitoring all calls for quality assurance purposes" than I don't think they did. Although usually, the recordings are used to check up on the rep, not the customer. Also, I think they can also make a "note" of you on your account for other reps to see when they load up your account.

For what it's worth, this is actually incorrect. Ontario is a one-party consent province with respect to phone recording. That is, a call can be recorded as long as one party (in this case, Rogers), consents to it. (As opposed to no-party consent, where a third person records a conversation between two other people without either of those two being aware - that is not legal).

Most, if not all, companies do make a disclaimer about recording just as a customer service move, not because they are obligated to - this is because most people are under the false understanding that they have to be advised if their call is taped.

[BinaryJay]

I'm thinking I wouldn't mind getting the PVR just because the normal digital terminal, I think, is kind of ugly. What model regular digital terminals are they installing for people who got hooked up recently these days? I wonder if I can switch mine for free.

[nano]

I'm thinking I wouldn't mind getting the PVR just because the normal digital terminal, I think, is kind of ugly. What model regular digital terminals are they installing for people who got hooked up recently these days? I wonder if I can switch mine for free.
yes you have swap it at a rogers video store for no charge

[jeeva86]

ok has anyone tried to get the pvr free after having a promotional offer of 6 months free (got this with my hdtv)

[BinaryJay]

Are all of Rogers' digital terminals made by that nasty Scientific Atlanta company?

[ak-47]

Are all of Rogers' digital terminals made by that nasty Scientific Atlanta company?

they hv a newer HD box with HDMI called Pace DC551 but it's really hard to get it, i've heard ppl getting it from rogers' own flagship store

i guess u can try calling them and see if u can request one

[9394]

Me: Hi I got a phone call today from bell and they offered me 2 years free hdpvr plus free hd channels and i was wondering if you would be able to match this promotion.

csr:ok let me connect you to our human relations department.

*waits 2 mins

csr (Elisha was her name):Hey there how can i help you today?

Me: (exact same line i told the first csr)

csr:Well i think i can help you there just let me pull up your file *pulls up file. Well sir you have subscribed to rogers since 1985 and you have paid all of your bills on time. I have no problem giving you this offer for free hdpvr rental and HD channels for 2 years. Would you like a rogers technician install it for you in the next 2 weeks? Or would you like to have your father the account holder to pick it up at a local rogers center?

Me: Ill have my dad come pick it up.

And that was pretty much it. My dad is the account holder so he has to go in tomorrow to pick it up. All she said was he needs some identification when he gets there and he can take an hdpvr home.

Thanks OP

edit: oh yes she also said that i would get 15 HD channels free. So does that mean i get discovery channel and others in HD?

I called Rogers today saying the exact same thing and the CSR transferred me to Customer Relations after I said I wanted to cancel. Anyways, the C.Relations guy said he couldn't match Bell's offer exactly but would give me a HDPVR w/ HD channels 2 years for free. But I would need to pay $5.99/month for the speciality HDTV. Thanks OP!

[BinaryJay]

As I'm a "new customer" I guess the chances of them giving me anything for nothing right off the bat are pretty low.

[akt921]

As I'm a "new customer" I guess the chances of them giving me anything for nothing right off the bat are pretty low.
You never know if you don't try, I believe there are guys got this offer on this thread.
I tried to call twice in last month, looks like there are more sucesses lately. I'm gonna try to call again today! Wish me luck.

[[H]ackerK]

Don't fall for the HD PVR deal Rogers is offering.... Rogers actually calls me up a while ago try to offer me the deal, but I turned it down. One of the reason is I have my XPMCE w/ dual analog tuner.... and the CSR agree with me better to stay with Analog. Also the real reason behind the Free HD/Digital/PVR (whatever you call it) offer is because according to CRTC, each area has to get certain percantage of Digital user before Rogers allow to trash the Analog stuff. (that's what the CSR told me) So that's why they have been pushing hard on switching people to Digital. Even the digital terminal is now free, but who knows what they will do in the future. Just the our cable modem was free years ago, and now they started to tag on an additional modem rental fee.

[akt921]

Just finished the conversation with Rogers but not sure whether its considered success or not, they gave me a HD PVR but I have to return the non pvr HD box. The monthly charge ends up about the same(about $1 higher/month). Just wondering you guys whoever got the HD PVR, do you have to return the other box?
I am currently getting the 15% bundle discount, plus extra 12% discount on my cable($2.99 digital fee waived)and $10 discount for 10 months on internet(Express).

[jerryhung]

ackerK']Don't fall for the HD PVR deal Rogers is offering.... Rogers actually calls me up a while ago try to offer me the deal, but I turned it down. One of the reason is I have my XPMCE w/ dual analog tuner.... and the CSR agree with me better to stay with Analog. Also the real reason behind the Free HD/Digital/PVR (whatever you call it) offer is because according to CRTC, each area has to get certain percantage of Digital user before Rogers allow to trash the Analog stuff. (that's what the CSR told me) So that's why they have been pushing hard on switching people to Digital. Even the digital terminal is now free, but who knows what they will do in the future. Just the our cable modem was free years ago, and now they started to tag on an additional modem rental fee.

The problem is, when cable goes ALL digital, there will be no more analog, so you're kinda stuck with Digital

unless you go for alternative choices like Satellite, Look

[heymrdj]

hip hop hooray! wow what a few minutes of RFD post reading can do to change your life ;) .... just got off the phone with the Rogers Customer Relations department and got the free 2 year HD PVR and 15 HD Channels deal...

basically
- called in and told them Bell had called me, offered me 2 years free
- the first person on the phone was the sales/business line, who offered me 25% off for 4 months (this is the only promotion they have right now)...
- I told them that others in on my street had received 2 years free, so she fwd me to customer relations dept to see if they had any promos they could offer
- told a nice dude by the name of Nathan in customer relations about the 2 year free hd pvr deal from bell... he put me on hold for a bit and said he could match it ...
- he asked me how much the monthly deal from Bell worked out too, and I told him about 50$... I tried to get him to throw in the $5 bundle of extra HD channels for free .. he put me on hold for a bit and said he couldnt.. he seemed like he was genuinely trying but who knows...

Looks like I'll have a nice new HD PVR to go with my brand new 60" SONY WEGA TV ;)

THANKS RFD!

[[H]ackerK]

The problem is, when cable goes ALL digital, there will be no more analog, so you're kinda stuck with Digital

unless you go for alternative choices like Satellite, Look

Agree... But for now, I am happy w Analog and can still have as many tuner as I wanted. (for example my XPMCE already have 2 tuner. And another PC w/ AIW is another one. Plus my TV. That's 4 tuner easy...)

[ak-47]

wth i called bell about 2 year free hd box rental and they said no

they gave me this bs 2 months free on a 78$ all in one package

now i cant bluff to rogers saying bell gave me a 2 year free rental offer

[rayesyn]

thanks OP. don't have HDTV personally but i know a few friends who're gonna try this out 4 sure

[heymrdj]

just out of curiosity, but how much money do we even same from getting this HD PVR?

[nano]

standard def is 24.99/month

[nano]

they hv a newer HD box with HDMI called Pace DC551 but it's really hard to get it, i've heard ppl getting it from rogers' own flagship store

i guess u can try calling them and see if u can request one
Pace boxes are crap

[heymrdj]

Pace boxes are crap

i'm about to go pickup my HD PVR from rogers video, is there any particular one that I should request, or try to get? I'm assuming the standard one these days is the 8300 that they have at future shop, but is there a better one that anyone can give me details about?

I called my local rogers and they said they have the 8000... is there a huge diff. between the two, cuz a store a little further away has the 8300 so should I get that instead?

thanks

[nano]

if they only have the 8000 try to go to a different location. the 8000 doesnt tell you how much space of left on the HD and it doesnt have the zoom feature.

[heymrdj]

great thanks man, I just sent my dad to pickup an 8300 from Markham/Eglinton Rogers Video...

the Blue Jays and I are about to get a whole lot closer! :D

[ghettogal]

WOOHOO! Finally got the 2 yrs free pvr and free channels! I called them and told them I was very disappointed with their service. I was approx on the phone for 2 hrs in the past 3 days...w/ all the waiting time and stuff...newayz..i told them i was told that this 2 yr promo doesn't exist but I found out my friend had gotten the promo and I do not appreciate being lied to and I"m not sure if you guys work in the same departments but how can you offer this service to one rogers customer and not the other. She put me on hold to find the promo...a min or so later she comes back on..apologizes and tells me that this promo had just come in so when I called they probably didn't have it yet...BS! But I don't care I got it and I'm happy! YAY! Going to pick up my pvr now =) Thanks guys!! And on top of that I'm getting the 8300 so it's gonna be a gooooooood day :lol:

[akt921]

Looks like Rogers has loosen up a bit, get the calls in before they change their mind again.

[Theoneandonly]

I tried calling them today again after seeing some positive results from members with decent posting numbers. To make a long story short, since I already was on the 2 years free digital promo, they gave me the HDTV receiver not the HDTV PVR for the remaining one year. So I guess today is a good day to call.

[hawk99]

is the Pace DC551 a PVR box? is the quality significantly better with HDMI?

they hv a newer HD box with HDMI called Pace DC551 but it's really hard to get it, i've heard ppl getting it from rogers' own flagship store

i guess u can try calling them and see if u can request one

[Bordello]

After talking on the phone for half an hour, I was able to get an HD PVR for free if I give them an ExpressVu receiver (luckily I have one lying around).

My question is: right now, I have basic cable. Do I have to sign up to the ultimate package in order to get the $5.95 HD package? I only want the HD channels, not all that MeTV stuff. The CSR told me that I'd have to order the ultimate package for $49.99 a month if I want the HD channels.

[MDrop]

Looks like Rogers has loosen up a bit, get the calls in before they change their mind again.

I 2nd that, made the call today also and it took all of 5min to complete, 2 years HDTV PVR

[hohohong]

WOOOOOW
I just called rogers 5 mins ago a talked to the csr who then transferred me to another csr in the human relations department and i told her i that bell offered me 2 years free hdpvr rental and free HD channels and she then looked at my history with rogers. She said i have no problem giving u this deal. How would you like to pick it up or have it delivered?

Which province are you at? Does this apply to BC? Thanks!

[ian1386]

Customer relations is not open again until monday...argh.

[heymrdj]

picked up the 8300 this morning from bridlewood mall (GTA) rogers video... now is it just me or is there not too big a difference between digital and HD? ...

also does anyone have a sony wega big screen tv ? i have a 60" Sony Wega HDTV and theres little grey bars on the top and bottom of the picture... it doesnt fill up the entire screen.. anyone have a similar problem / know a fix?

[SuperCM]

picked up the 8300 this morning from bridlewood mall (GTA) rogers video... now is it just me or is there not too big a difference between digital and HD? ...

also does anyone have a sony wega big screen tv ? i have a 60" Sony Wega HDTV and theres little grey bars on the top and bottom of the picture... it doesnt fill up the entire screen.. anyone have a similar problem / know a fix?

Well, there's a few conditions for HDTV...

1) Your TV has to be HDTV capable.
2) The program you're watching needs to be HD.
3) Make sure you're using the best connections from box to TV.

[poorwingman]

I 2nd that, made the call today also and it took all of 5min to complete, 2 years HDTV PVR


what's good on HDTV right now? the world cup is over.. new tv shows don't start till the fall.. i was thinking of waiting for the NBA playoffs next year to order it.

[JS2K6]

My question is: right now, I have basic cable. Do I have to sign up to the ultimate package in order to get the $5.95 HD package? I only want the HD channels, not all that MeTV stuff. The CSR told me that I'd have to order the ultimate package for $49.99 a month if I want the HD channels.

I thought you get the basic HD channels (CBC, City, ABC, NBC, CBS, Sportsnet, etc.) as long as you subscribe to an HD terminal or PVR... I am currently on a free trial of the VIP Package with the HD terminal, when it expired I was thinking of perhaps keeping the terminal and the basic HD backage but not all the extra channels I don't watch anyway.

[9394]

How is the HDPVR connected to the HDTV, by HDMI? If so, I'm assuming the cable is included in he HDPVR package?!

[akt921]

How is the HDPVR connected to the HDTV, by HDMI? If so, I'm assuming the cable is included in he HDPVR package?!
Only component cable is included in the box, no HDMI cable.
I picked up the HD PVR today but it's the 8000 model, what's the diff with the 8300??

[Bordello]

I thought you get the basic HD channels (CBC, City, ABC, NBC, CBS, Sportsnet, etc.) as long as you subscribe to an HD terminal or PVR...
That's good to know. I just want the HD channels, not the extra ones in the Ultimate package. I hope that's possible.

[nano]

Only component cable is included in the box, no HDMI cable.
I picked up the HD PVR today but it's the 8000 model, what's the diff with the 8300??
HDMI is hit or miss with the cbl boxes they only support component cbl

[Mint]

how many hours of (non-hd) tv can a hd PVR record?

[WorldIRC]

None of the Scientific Atlanta boxes as far as I know, have an HDMI out port..however, they have DVI Out and Audio Outputs. The video quality will be identical with a DVI-HDMI cable and the Audio should be just as good.

Rogers does not officially support use of the DVI ports because not all TV's are compatible with HDMI / DVI yet...however, if your TV supports it, then it should work.

[WorldIRC]

I was thinking of calling but.....we have 3 SD Boxes (1 is free), 1 PVR, and my HD Box...It's a lot harder to threaten to cancel when you have 5 boxes already and you are threatening to cancel all of them for 1 box.

[Godfather]

None of the Scientific Atlanta boxes as far as I know, have an HDMI out port..however, they have DVI Out and Audio Outputs. The video quality will be identical with a DVI-HDMI cable and the Audio should be just as good.

Rogers does not officially support use of the DVI ports because not all TV's are compatible with HDMI / DVI yet...however, if your TV supports it, then it should work.

The 8300HD does have an HDMI port. That's what I'm using for my connection between the TV and PVR. Though I had to purchase the HDMI cable since it didn't come with the unit.

[WorldIRC]

^Ah ok.. I'm just using DVI...same visual quality.

[sidshock]

anybody on Cogeco Cable??

will Cogeco Cable (hamilton) do this deal??
tx.

the HD PVR rental I am talking about.

[rebe1]

Also, make sure the Digital box is set to HDTV (and the particular native resolution you want), that you are using either Component or HDMI connections as well.

Well, there's a few conditions for HDTV...

1) Your TV has to be HDTV capable.
2) The program you're watching needs to be HD.
3) Make sure you're using the best connections from box to TV.

[heymrdj]

The 8300HD does have an HDMI port. That's what I'm using for my connection between the TV and PVR. Though I had to purchase the HDMI cable since it didn't come with the unit.

whered u pick up the HDMI cable from?

[Godfather]

whered u pick up the HDMI cable from?

www.monoprice.com

[Tijuana]

w00t, called andrea and I got it. Hope I get the 8300

[brunes]

Star Choice sucks, I'm gonna call Rogers to see if they will take my SC stuff. SC wouldn't give me a PVR after my threats to go to Rogers. So, Rogers can have my business - that is, if they answer their *CENSORED* phone

SC doesn't give away the PVR cause they don't rent them in the first place, and they don't charge for the HD channels at all... you may be able to swing a free HD PVR at Rogers, but then you have to pay extra for the package and the HD content anyways, so you're going to end up close to even in the long run.. a $699 PVR over 3 years is only 20 bucks a month, likely about the same you'll be paying more / month at Rogers.

[zyad]

how many hours of (non-hd) tv can a hd PVR record?


It can hold about 80 hours of SD (non-HD) recordings

or

about 20 hours of HD.


(I'm talking about the Scientific Atlanta 8300HD model, which has a 160GB hard-drive)

[googz]

w00t, called andrea and I got it. Hope I get the 8300

Is Andrea a customer service rep or a customer retention rep?

[marcopolo85]

how big a harddrive does the 8000 have? or is it the same?

[mcjackass]

I just called in - Didn't get the HD PVR because

1. I already have one and
2. I bundeled my services for a 2 year contract which isn't up until December.

The girl said "Well with what you would owe us if you leave now, its not worth it for you". So, she managed to swing it so my bill was about $20.00 less a month (12% cable discount and a $10 internet discount) which brings the PVR I am paying for down to $5 a month - not too bad I guess.

She did however tell me to call back in December when I had some wiggle room and they would be able to do better.

[tchai]

Yup, I got mine when they had the Satelite receiver trade in. I got my 8300HD free for life as long as I am a Rogers Customer.

Back then, Rogers would say that the 8300HD doesn't work with regular TV signals. I was among the first few who actually got it and tried it with a regular TV cable signal.


It can hold about 80 hours of SD (non-HD) recordings

or

about 20 hours of HD.


(I'm talking about the Scientific Atlanta 8300HD model, which has a 160GB hard-drive)

[mustanglover76]

OK, called Rogers and got HD PVR for 1 year Free with all HD Channels (can't remember name of package). She said we've been customers for a long time and she said 1 year is a big savings, so i guess i'll take that and see how it is. Really wanted 2 years but whatever...

[brunes]

Wow - just called Rogers and asked about a free HD PVR if I switch from SC - the agent gave me 2 years free HD PVR, and is also giving me 2 free HD recievers for 2 years.

In return I am giving them 3 SD sat boxes.

So I'm getting HD for SD, plus a free PVR - seems like a good deal to me. Now I just need an HDTV.. lol.

I am a bit skeptical this deal will work out since the agent seem to give it to me so quick, hopefuly I won't have to call when my bill arrives.

[mustanglover76]

What kind of satellite boxes can you give them? Any satellite box?

[Mint]

Do you have to sign up for 2 years of HD services?

Or just regular cable for 2 years?

[Tijuana]

all your getting is the ability to have digital cable. If you already have cable services with them, thats all youll still have

[brunes]

What kind of satellite boxes can you give them? Any satellite box?
I am giving them three SC boxes. One is form SC itself, the other two I had bought form eBay... all were registered with SC, I don't know if they check that or not but they were in use.
Do you have to sign up for 2 years of HD services?

Or just regular cable for 2 years?
I didn't sign up for an HD package (since I don't have an HDTV anyway), I got the reguilar Ultimate VIP package, and TMN for $5 / month for 12 months instead of the usual $15.

I'll probably be getting an HDTV this fall, I'll order the channels then.

[mannyb]

I called & spoke to Customer Retentions/Relations & they gave me the HD PVR free for the next 2 years as well! Thanks to the OP.

[jessejericho]

I called & spoke to Customer Retentions/Relations & they gave me the HD PVR free for the next 2 years as well! Thanks to the OP.

Can you give us an idea of how your conversation went? :lol:

[belgiangenius]

I called & spoke to Customer Retentions/Relations & they gave me the HD PVR free for the next 2 years as well! Thanks to the OP.

Those of you who are getting this deal - do you have the better bundle discount as well? I have the impression they are refusing those with the better bundle discount.

[mannyb]

I 1st spoke to Customer Service & mentioned that Bell called me to offer their HD PVR for free for 2 years. She said she'll put me through to Customer Retention but she thought I would lose the VIP 15% bundled discount. I mentioned Bell's offer with Customer Retentions & the person put me on hold for several minutes to check my account. She came back on & said I've been a long time Rogers customer (I have internet, cell, & cable TV) and she matched it with no fuss and I confirmed that I get to keep the 15% VIP discount. Keep in mind, I average $200/month on my bundled Roger's bill.

[jessejericho]

I have been with Rogers for about 4 years, and pay over $300/month for my bundled services (cable, internet, 5 phones on a family plan). The last time I tried this I got denied.. this time I think I might just say that I know about 15 people who got this deal, and I want it too :P

[sachin1]

I tried this before and was denied. Have been with Rogers for 20 years, monthly combined bill is $450+ and they were ready to lose my business. Quite ******.

[belgiangenius]

Damn...I thought my $90 per month was extravagant.

[Faeton]

I think their combined bills has internet + cell phone + cable TV + HDTV receiver.. still, $400 is a lot per month, enough to finance a decent car!

I tried this a while back, no go for me. I might try again soon

[Fragamon]

No luck. Best they would do is 25% off the upgrade price for 4 months. But if I were a Bell customer they could do better !?

[9394]

Those of you who are getting this deal - do you have the better bundle discount as well? I have the impression they are refusing those with the better bundle discount.

I do have the BBD and I asked them if I would still qualify and they said yes.

[flamenko]

Been a cogeco internet guy for years (45 p/mon cable). Bell phone at 80 per month = 125 and thats without tv (my fav sat guy has been down too long which made me check this out)

called cogeco and got this originally... phone with everything and same number/cable internet/ and cable digital plus package with basic cable box for 115. Soo...I was doing ok wasnt I... Thats like free cable now..

I then complained to the guy about having sat which does 5.1 into my stereo and he jumped and told me I could turn that in for a huge improvement... (so Im giving them my old dtv crap when they install today)

so he gave me the next box up which is stereo/HD...and two months free unlimited movies and two months free for the digital plus package and no installation feee of 83.75....and

NO CONTRACT on anything..... he told me that if I didnt like the phone most importantly..I could cancel it all the next day (they know im staying with cable internet anyways they r not dumb.

So out of this I get free cable with all the bells and whistles for the same as what I was paying before

Yahoo..

[snakecharmer]

Can somebody PM me with their account information (I promise not to misuse it)?

I spent an hour with a cancellations rep and he just wasnt convinced that Rogers could give out free HD PVR without getting any equipment in return. When I told him I know people who have received it he wanted the name and address so that he could look at their account.

[aingaran]

While you're at it, can you PM me your credit card #...

[snakecharmer]

While you're at it, can you PM me your credit card #...

Dude .. I didnt ask for financial information .. just a name and address .. if somebody wants to help a fellow RFDer they will ... your snide remarks were uncalled for.

[brunes]

Dude .. I didnt ask for financial information .. just a name and address .. if somebody wants to help a fellow RFDer they will ... your snide remarks were uncalled for.
It's still a goofy idea.

One person gets this deal, another rep says it's an invalid deal, and now he wants the other person's acct. number?

What if the deal *is* invalid, this could cost that other RFD'er his free PVR!

It'd be better to ask for the name of the rep. they used and ask for that rep. directly.

[mustanglover76]

It's still a goofy idea.

One person gets this deal, another rep says it's an invalid deal, and now he wants the other person's acct. number?

What if the deal *is* invalid, this could cost that other RFD'er his free PVR!

It'd be better to ask for the name of the rep. they used and ask for that rep. directly.


I agree...helping out is what RFD is for, but giving out name and address is a bit much. I think asking who they spoke to is the best way so atleast you speak to someone there who knows what you're talking about.

[plymouthhater]

Can you give us an idea of how your conversation went? :lol:

In my case I told the CSR that I had a pair of pliers sitting on top of a Bell Expressvue advertisement offering me their free HD PVR for 2 yrs and unless Rogers could match the offer I was going out to the side of my house to cut their cable.

Here is my theory - I only have one outlet of full service analogue cable - Rogers looks at my account and figures that it would be easy for me to switch to Expressvue i.e. not much hassle for them to wire up a single TV (I have others in the house but I split my cable inside the house - so Rogers has no idea the other TV's exist).

I wonder (just a theory) if there is a correlation between the number of cable outlets people have and whether the more you pay for the greater the chance Rogers will say NO - as they figure you would have to spend a lot + do a lot of wiring to hook up all your TV's - hence a greater chance you are going to stay with Rogers regardless. (Just a theory).

[orangegreen]

Thanks! Just called... picking it up in an hour. :)

[fuey]

I think a number of factors come into play for getting the free HDPVR:
- the Customer Retention Rep you get on the phone
- how long your acct has been with rogers
- how many services you are signed up for

[synmag]

The funny thing was when I told him I was not interested in their phone and internet service they did not offer me any special deals on cable. I'm not happy with BELL because they are taking forever make their HD service available on VDSL so I'm thinking of going with Rogers for tv only. I kept asking about rebates/free receivers etc. and he would not offer me ANY incentives to become their customer. All he kept saying is they have a better service than bell due to their video on demand and I could watch any world cup games I missed etc. Even when I told him that has no value to me he would not give me any incentives. I can't believe they charge $25 for the HD PVR rental! When I asked him if I could buy one he said sure but then the basic cable increases by about $5 a month!!! All he kept saying is he can give me the phone service for free for a year which actually costs more then the bell land line once the period expired! They must have some real geniouses working in their marketing department.

[mannyb]

Very strange to see so many different outcomes when calling Rogers. They must have some advance scoring methodology that no one understands ;-)

In my case, I kept a very friendly non-confrontational tone in my voice and they gave me the free 2 year rental with no resistance at all. It was a very painless experience.

[ak-47]

i got my 2 years free hd pvr as well

conversation took less than a minute

very satisfied right here

[SodiumSulfate]

I called in asking about the swap, the CSR I spoke with would only swap me a regular definition PVR for my regular definition expressvu reciever (neither were High Def).

She said that i'd have to give them a HD reciever in order to get a HD box from them, but it doesn't make sense - why would I give up a box I freely own only to get a 2 year rental box from Rogers? :confused:

[ak-47]

man just call to get a 2 year free rental, dun even talk about trading in a satelite box

[SodiumSulfate]

Man! I thought I had to trade in my reciever!

I love RFD!

I'm gonna call in again and try my luck!

[alysomji]

I know someone who just did this over the last two days:

1. Went out and bought someone's Starchoice receiver (didn't care if it was old, broken, or whatever). He paid $30 for it. He wanted to trade the Starchoice standard receiver for a 2 year rental of an HDPVR from Rogers, even though Rogers policy would only allow him to trade for a standard Rogers receiver and not an HDPVR. See Rogers.com (http://www.shoprogers.com/store/cable/ptv/satellite_offer.asp?shopperID=0E1TDP3HW91K8PAN0VBU QTLRGWNH72A5) for more info.

2. He called Rogers 5-8 times, often consecutively, telling the person on the other end: "Hi, I'm a Starchoice satellite customer and yesterday a Bell representative offered me a free HDPVR for two years if I switched to their service. I was wondering if Rogers had similarly competitive offers?" He did not mention the receiver-swap idea unless the Rogers rep. on the other end brought it up. Each time, the Rogers rep. did bring it up and refused to provide an HDPVR rental in exchange for a standard Starchoice receiver.

His calls often lasted 30-60 minutes and he often ended up being transferred and put on hold about 3-5 times per phone call. In all, he probably spent about 3-4 hours on the phone with Rogers. Each time, the Rogers representative on the other end told him he could trade for a Rogers terminal rental for two years but the terminal would be the equivalent of the kind of Starchoice receiver he had (i.e. standard receiver for standard receiver, PVR for PVR, HDPVR for HDPVR).

On his last attempt to get an HDPVR from Rogers, the lady on the other end accepted the receiver-for-receiver swap - in this case providing him with the HDPVR rental in exchange for his standard Starchoice receiver (which he had just purchased for $30). She said that the receiver-swap was supposed to be cancelled today (Sun. Aug. 13) but has been extended and so she would give it to him.

Since this guy also has a Better Choice Bundle with a grandfathered 15% off, and a Rogers Express offer of 6 months @ $24.95, he will be getting the following (which he confirmed with the Rogers rep.):

-an HDPVR for two years
-the Digital VIP package + Raptors TV, Rogers Express Internet and a 200 min, free EW corporate cell phone plan - all for barely over $100/month - taxes in!

Once the Internet becomes $43.95 in six months, he will call in and tell them that 3web is giving him a much lower Internet price and he will switch unelss he's offered something appealing.

Also, he is going to call next weekend and sign up for Digital VIP for one year which will give him a discount of a few dollars every month in exchange for committing for a full year.

This dude is located in Ottawa. He said the Rogers installers never even check what kind of receiver you give them on the day of install, and half the time they forget to even ask for your receiver.

[tylercanuck]

This is why I refuse to provide pricing unless the caller first confirms a valid address including postal code. I'll then confirm if the address matches up with the area code displayed on my phone console. Once that's done I'll typically notate the address if the caller is a campaign seeker so that they don't get any further the next time. You can provide fake addresses, sure, but your phone number will become attached to a potential new account so you'll have to call from a different phone each time, too. It's the least I can do for people who waste other people's time - csrs and other callers alike. :cheesygri

[alysomji]

This is why I refuse to provide pricing unless the caller first confirms a valid address including postal code. I'll then confirm if the address matches up with the area code displayed on my phone console. Once that's done I'll typically notate the address if the caller is a campaign seeker so that they don't get any further the next time. You can provide fake addresses, sure, but your phone number will become attached to a potential new account so you'll have to call from a different phone each time, too. It's the least I can do for people who waste other people's time - csrs and other callers alike. :cheesygri

The reason people try to get free stuff from Rogers is because they know others that have. In other words, if the CSRs would simply treat people consistently and not offer a customer more than other similar customers, you would not see campaign seekers.

Rogers CS is absolutely abhorrent in terms of their organization and knowledge of the products they are supposed to be selling. In fact, their ineptitude often far exceeds the vast number of slackers I see working for the government each day. It's truly a shame.

[tylercanuck]

The reason people try to get free stuff from Rogers is because they know others that have. In other words, if the CSRs would simply treat people consistently and not offer a customer more than other similar customers, you would not see campaign seekers.

Rogers CS is absolutely abhorrent in terms of their organization and knowledge of the products they are supposed to be selling. In fact, their ineptitude often far exceeds the vast number of slackers I see working for the government each day. It's truly a shame.


It's the same in all large corporations.

[Bordello]

I haven't received my bill since getting my free HDPVR rental. I hope they don't pull the typical Rogers stunt and throw in a surprise charge.

[alysomji]

It's the same in all large corporations.

Name another organization with CSRs as bad as Rogers. Notice no one is trying this stunt on Bell because even though its customer service can be ignorant and stupid, it's still not as bad as Rogers.

[tylercanuck]

Name another organization with CSRs as bad as Rogers. Notice no one is trying this stunt on Bell because even though its customer service can be ignorant and stupid, it's still not as bad as Rogers.

I completely disagree. You lack the experience/knowledge to make such a claim. I am good friends with three people who work as CSRs for Bell Canada in Ottawa. They support all four major product lines. Same stuff. Different flavor. I won't even begin to tell you how frequently I have people calling and asking me to switch their home phone and/or whatever else because "Bell is horrible...blah blah".

Prior to Rogers, I worked in an outsourced call centre which supported Cingular wireless and Charter Cable in the United States. Same stuff. Different flavor.

[killbillvol1]

Bell gets my vote. For work related calls in the last year, just about every single support issue got cancelled, neglected just by plain bell stupidity more than 75% of the time (like the time when the bell guy called the number he was called in to repair).

[brunes]

I know someone who just did this over the last two days:

1. Went out and bought someone's Starchoice receiver (didn't care if it was old, broken, or whatever). He paid $30 for it. He wanted to trade the Starchoice standard receiver for a 2 year rental of an HDPVR from Rogers, even though Rogers policy would only allow him to trade for a standard Rogers receiver and not an HDPVR. See Rogers.com (http://www.shoprogers.com/store/cable/ptv/satellite_offer.asp?shopperID=0E1TDP3HW91K8PAN0VBU QTLRGWNH72A5) for more info.

2. He called Rogers 5-8 times, often consecutively, telling the person on the other end: "Hi, I'm a Starchoice satellite customer and yesterday a Bell representative offered me a free HDPVR for two years if I switched to their service. I was wondering if Rogers had similarly competitive offers?" He did not mention the receiver-swap idea unless the Rogers rep. on the other end brought it up. Each time, the Rogers rep. did bring it up and refused to provide an HDPVR rental in exchange for a standard Starchoice receiver.

His calls often lasted 30-60 minutes and he often ended up being transferred and put on hold about 3-5 times per phone call. In all, he probably spent about 3-4 hours on the phone with Rogers. Each time, the Rogers representative on the other end told him he could trade for a Rogers terminal rental for two years but the terminal would be the equivalent of the kind of Starchoice receiver he had (i.e. standard receiver for standard receiver, PVR for PVR, HDPVR for HDPVR).

On his last attempt to get an HDPVR from Rogers, the lady on the other end accepted the receiver-for-receiver swap - in this case providing him with the HDPVR rental in exchange for his standard Starchoice receiver (which he had just purchased for $30). She said that the receiver-swap was supposed to be cancelled today (Sun. Aug. 13) but has been extended and so she would give it to him.

Since this guy also has a Better Choice Bundle with a grandfathered 15% off, and a Rogers Express offer of 6 months @ $24.95, he will be getting the following (which he confirmed with the Rogers rep.):

-an HDPVR for two years
-the Digital VIP package + Raptors TV, Rogers Express Internet and a 200 min, free EW corporate cell phone plan - all for barely over $100/month - taxes in!

Once the Internet becomes $43.95 in six months, he will call in and tell them that 3web is giving him a much lower Internet price and he will switch unelss he's offered something appealing.

Also, he is going to call next weekend and sign up for Digital VIP for one year which will give him a discount of a few dollars every month in exchange for committing for a full year.

This dude is located in Ottawa. He said the Rogers installers never even check what kind of receiver you give them on the day of install, and half the time they forget to even ask for your receiver.
Well I think you're luck could vary here.

When I did my swap, when the guys arrived, they not only took my *C reciever, they required a copy of my latest *C bill so I could prove it was activated. The person on the phone didn't say I needed any of this (good thing I had one around).

[brunes]

I called in asking about the swap, the CSR I spoke with would only swap me a regular definition PVR for my regular definition expressvu reciever (neither were High Def).

She said that i'd have to give them a HD reciever in order to get a HD box from them, but it doesn't make sense - why would I give up a box I freely own only to get a 2 year rental box from Rogers? :confused:
She is wrong. It says right on their website you get the free PVR.

http://www.rogers.com/ditchthedish/ (http://http://www.rogers.com/ditchthedish/)

[sheriff7863]

Does the HD PVR receive off the air HD programs? Or do I need cable?
Thinking of the WinPvr which receives of the air HD programming. Please enlighten.

[Bordello]

Does the HD PVR receive off the air HD programs? Or do I need cable?
Thinking of the WinPvr which receives of the air HD programming. Please enlighten.
I have basic cable and with the HD PVR box, I get a whole bunch of HD channels for free.

[keross1ve]

So any new success stories? I plan to do this very soon, prison break is going to be on soon and I wanna watch it in HD lol. Someone who has done this very recently please let us know how it went :)

[dbreaka]

You know....if you guys have kids or anything, make them get a job at a retail store (bb, futureshop) that sells Rogers products. For working there, Rogers gave me this promotion:

Your new charges
Savings
Basic Cable (Jul 16/06 to Aug 15/06) $25.99
You saved $141.29 on your cable
Employee Offer (Jul 16/06 to Aug 15/06) 30.00
television services.
Ultimate TV Pak (Jul 16/06 to Aug 15/06) 22.99
HD PVR Digital Terminal Rental (Jul 16/06 to Aug 15/06) 24.95
Digital Services Fee (Jul 16/06 to Aug 15/06) 2.99
The Movie Network (Jul 16/06 to Aug 15/06) 14.95
Superstation Pack (Jul 16/06 to Aug 15/06) 3.00
Timeshifting Theme Pack (Jul 16/06 to Aug 15/06) 1.99
Pick All Specialty Channels (Jul 16/06 to Aug 15/06) 41.99
MPIX (Jul 16/06 to Aug 15/06) 3.00
HDTV Specialty Channel Package (Jul 16/06 to Aug 15/06) 5.95
Extra Outlet Fee (Jul 16/06 to Aug 15/06) 6.99
Total television charges $184.79
Less: Discount (Jul 16/06 to Aug 15/06) savings of 141.29
Net television charges $43.50
GST 2.61
PST 3.48
Your total new charges $49.59


This will last you a lifetime as Rogers never checks after if you're employed at that retail store or not. It's a good investment. So either you work in a retail store for a month (part-time of course), or get one of your children (make them usefull!!! ;) )

[DarkReaper]

dbreaka - Rogers gave you the promo? Did they approach you or you approached them?

[bumbum]

unfortunately i tried twice and didn't get it.

they would only offer me 1/2 price the hdpvr. o well..

however i got $10 off a mth for internet and 12% off a mth for cable services, for a 1 yr. no contract.

mite try again. o well.

best of luck to u all :)

[makman_2000]

I worked at Best Buy and as far as I know, don't you have to go through your Rogers rep in order to get the staff deals? I rarely see our Rogers guys, so I never took the opportunity to signup. So, did you get the deal through the Rogers rep or did you call Rogers to get the deal?

You know....if you guys have kids or anything, make them get a job at a retail store (bb, futureshop) that sells Rogers products. For working there, Rogers gave me this promotion:

Your new charges
Savings
Basic Cable (Jul 16/06 to Aug 15/06) $25.99
You saved $141.29 on your cable
Employee Offer (Jul 16/06 to Aug 15/06) 30.00
television services.
Ultimate TV Pak (Jul 16/06 to Aug 15/06) 22.99
HD PVR Digital Terminal Rental (Jul 16/06 to Aug 15/06) 24.95
Digital Services Fee (Jul 16/06 to Aug 15/06) 2.99
The Movie Network (Jul 16/06 to Aug 15/06) 14.95
Superstation Pack (Jul 16/06 to Aug 15/06) 3.00
Timeshifting Theme Pack (Jul 16/06 to Aug 15/06) 1.99
Pick All Specialty Channels (Jul 16/06 to Aug 15/06) 41.99
MPIX (Jul 16/06 to Aug 15/06) 3.00
HDTV Specialty Channel Package (Jul 16/06 to Aug 15/06) 5.95
Extra Outlet Fee (Jul 16/06 to Aug 15/06) 6.99
Total television charges $184.79
Less: Discount (Jul 16/06 to Aug 15/06) savings of 141.29
Net television charges $43.50
GST 2.61
PST 3.48
Your total new charges $49.59


This will last you a lifetime as Rogers never checks after if you're employed at that retail store or not. It's a good investment. So either you work in a retail store for a month (part-time of course), or get one of your children (make them usefull!!! ;) )

[brunes]

I have basic cable and with the HD PVR box, I get a whole bunch of HD channels for free.
How the hell are you swinging that?

Rogers HD channels are encrypted, there is no way you would be getting them from an unauthorixed HD box. Your box must have been authorixzed by the centre but is not showing in your billing statement or something.

Anyway I would not reccomend to anyone buying an HD box expecting to get this to work as well...

[rvs007]

How the hell are you swinging that?

Rogers HD channels are encrypted, there is no way you would be getting them from an unauthorixed HD box. Your box must have been authorixzed by the centre but is not showing in your billing statement or something.

Anyway I would not reccomend to anyone buying an HD box expecting to get this to work as well...

He's talking about the free rental of the HD-PVR receiver that he got from Rogers (the whole point of this thread).... If you have the HD-PVR receiver, you'll get a bunch of HD channels for free...

[tylercanuck]

You know....if you guys have kids or anything, make them get a job at a retail store (bb, futureshop) that sells Rogers products. For working there, Rogers gave me this promotion:

Your new charges
Savings
Basic Cable (Jul 16/06 to Aug 15/06) $25.99
You saved $141.29 on your cable
Employee Offer (Jul 16/06 to Aug 15/06) 30.00
television services.
Ultimate TV Pak (Jul 16/06 to Aug 15/06) 22.99
HD PVR Digital Terminal Rental (Jul 16/06 to Aug 15/06) 24.95
Digital Services Fee (Jul 16/06 to Aug 15/06) 2.99
The Movie Network (Jul 16/06 to Aug 15/06) 14.95
Superstation Pack (Jul 16/06 to Aug 15/06) 3.00
Timeshifting Theme Pack (Jul 16/06 to Aug 15/06) 1.99
Pick All Specialty Channels (Jul 16/06 to Aug 15/06) 41.99
MPIX (Jul 16/06 to Aug 15/06) 3.00
HDTV Specialty Channel Package (Jul 16/06 to Aug 15/06) 5.95
Extra Outlet Fee (Jul 16/06 to Aug 15/06) 6.99
Total television charges $184.79
Less: Discount (Jul 16/06 to Aug 15/06) savings of 141.29
Net television charges $43.50
GST 2.61
PST 3.48
Your total new charges $49.59


This will last you a lifetime as Rogers never checks after if you're employed at that retail store or not. It's a good investment. So either you work in a retail store for a month (part-time of course), or get one of your children (make them usefull!!! ;) )


Erm, the $30 Employee Cable package is expiring in September. Audits are going to be perfomed and the rates will be switched to standard pricing. You'd better apply for the new 50% off program if your relative is still employed.

[alysomji]

I feel for you as I was quite frustrated on Saturday when I didn't get any action. I believe it is entirely dependant on the CSR you get. All I can suggest is that you try again another day and state Bell has called you back with the offer. You have to be ready to cancel or at least appear to be prepared to cancel.

This is something everyone needs to know before they call.

[ruvz]

did anyone happen to know the promo code rogers is using for this? I called the other day and got a really nice and helpful CSR, but she wasn't aware of the promo unless she has a code to put into the system.

[mannyb]

did anyone happen to know the promo code rogers is using for this? I called the other day and got a really nice and helpful CSR, but she wasn't aware of the promo unless she has a code to put into the system.Did you speak to a regular CSR or someone from Customer Relations? You need to go through Customer Relations.

[Bordello]

Erm, the $30 Employee Cable package is expiring in September. Audits are going to be perfomed and the rates will be switched to standard pricing. You'd better apply for the new 50% off program if your relative is still employed.
My sister works at BestBuy. If I call Rogers, would we be getting 50% of our cable bill?


Did you speak to a regular CSR or someone from Customer Relations? You need to go through Customer Relations.
Not Customer Relations, you'll have to speak to Customer Retention. You have to sound like you're ready to cancel.

[ruvz]

Did you speak to a regular CSR or someone from Customer Relations? You need to go through Customer Relations.

Spoke to customer relations and she had no clue about any free PVR promo

[mannyb]

Spoke to customer relations and she had no clue about any free PVR promoI had posted earlier to speak to Customer Relations but I now remember being put through to Customer Retention. I'm assuming they're different depts? I don't know if it's an "official" program. What was the context of your conversation?

[wrekkedmatt]

Just thought i'd post this before i head out to pick up my HD PVR!!

So a couple months ago, i called about this promo, but i didnt even have an HDTV, so i didnt really push it. They offered me an HD PVR rental for half price for a year (about 12$ a month). I passed on the offer, but like i said, no HDTV so i didnt really care.

Today, i just got my HDTV from dell. So i called rogers back, got to customer retention, and said i was pretty much ready to make the jump to BEV (Said they were offering a free HD PVR and a second standard def box). I told them i didnt really care about the secondary standard box, because i already own one (which i do) from rogers. A few minutes of being on hold, and this is what i got: They would honour the original %50 off deal. but they would also give me a $10 discount on my rogers internet bill for the full 12 months.

SO, i am basically getting an HD PVR terminal for under $2 a month, for 12 months.

Not as good as getting it free for 2 years, but hey, still a pretty sweet deal.

It is very true that it totally depends on the agent you get - some are more helpful than others.

p.s. the HD PVR Terminal gives you 16 free HD stations including Sportsnet, global, ctv, fox, and a whole bunch more. No CBC aparently, but i get that crystal clear in HD over my ****** 30 dollar antenna (Hockey Night in Canada!).

[rvs007]

p.s. the HD PVR Terminal gives you 16 free HD stations including Sportsnet, global, ctv, fox, and a whole bunch more. No CBC aparently, but i get that crystal clear in HD over my ****** 30 dollar antenna (Hockey Night in Canada!).

HD-CBC should be included as part of the free HD stations you get when you have a HD terminal.

[wrekkedmatt]

HD-CBC should be included as part of the free HD stations you get when you have a HD terminal.

That's what i figured, so I asked her to read me the list of channels again... maybe she just couldnt read. Oh well, I guess I'll find out soon enough

[rvs007]

According to their website, you should get all the HD channels in their listing except for:

* HDTSN, HD Discovery, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, and HD Fox Seattle (U.S. timeshift channels) unless you subscribe to their HDTV Specialty Channel Pack for $5.95;

* Dedicated HD sports channels unless you subscribe to their Super Sports Pak;

* TMN-HD and MoviePix HD unless you subscribe to their Movies Package.

[TTF2006]

it's worth wingin' it...you'll probably be happy w/ the one's that do work

[brunes]

According to their website, you should get all the HD channels in their listing except for:

* HDTSN, HD Discovery, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, and HD Fox Seattle (U.S. timeshift channels) unless you subscribe to their HDTV Specialty Channel Pack for $5.95;

* Dedicated HD sports channels unless you subscribe to their Super Sports Pak;

* TMN-HD and MoviePix HD unless you subscribe to their Movies Package.
I have some kind of a funcky setup because I am getting HD OMNI1, but not HD OMNI2. Also I can't seem to get either of the SD Omni channels, even though I thougth every package cam ewith them?

I may call and ask about this but I can't be too bothered right now I hardly ever watch an Omni show anyway.

[alysomji]

Well I think you're luck could vary here.

When I did my swap, when the guys arrived, they not only took my *C reciever, they required a copy of my latest *C bill so I could prove it was activated. The person on the phone didn't say I needed any of this (good thing I had one around).

They barely ever ask - once every 20 or 30 times, maybe. Also, from what I understand, they are not allowed to ask as the online and verbal agreement does not include providing a bill from Starchoice or any other satellite provider. If the technician fails to give you a receiver once it has been agreed upon over the phone, he/she can be suspended. That is because the verbal agreement between the subscriber and Rogers would have been violated.

In your case, I think you traded in more than one Starchoice receiver. All things considered, it's not that surprising they asked to see a bill. Still, you could've refused and had things resolved another way if you wanted to.

[sfrancis]

Has anyone tried this recently or is this a dead deal ?

Thanks

[poorwingman]

p.s. the HD PVR Terminal gives you 16 free HD stations including Sportsnet, global, ctv, fox, and a whole bunch more. No CBC aparently, but i get that crystal clear in HD over my ****** 30 dollar antenna (Hockey Night in Canada!).


what type of antenna do u have?

can you get american channels in HD?

[bembol]

No luck just FREE HD Programming...!!! LOL


what type of antenna do u have?

can you get american channels in HD?


Read this from the HDTV thread in Computers & Electronics...!!!

You can get CTV, City and CBC in HD in Toronto from pretty much anywhere with any garbage antenna and a proper HDTV receiver (Samsung 351/451 or LG 4200). If you're lucky and are high enough to point over the lake, you might be able to pull in Buffalo stations too and get some American networks, but the three channels mentioned above are easy to get from anywhere in Toronto.

[FIC]

I would love to do this but the HD PVR is only good with a HD TV correct?

[bembol]

I would love to do this but the HD PVR is only good with a HD TV correct?

Pretty much but you can still take advantage of the PVR features...it's free if you pull it off...!!!

[FIC]

I have the regular PVR right now..

[lobodog3]

I have the regular PVR right now..Does yours work? all i ever get is BOOT when i try to watch any movies on demand (on chanell 308) and yes im paying for these chanells >:(

[rvs007]

I would love to do this but the HD PVR is only good with a HD TV correct?

You can use a HD PVR on a SD TV... You'll benefit from the 160GB capacity as opposed to the 80GB for the regular PVR.

[frankw]

You can use a HD PVR on a SD TV... You'll benefit from the 160GB capacity as opposed to the 80GB for the regular PVR.

Plus, on the HD channels you get a better picture on a SD TV.

[Khryn]

Has anyone tried this recently or is this a dead deal ?

Thanks

I called a couple days ago and gave retentions the same line on the Bell 2yr deal. Rep offered me the HD PVR free for two years, tech is coming in a couple days to bring it to me.

[sfrancis]

I called a couple days ago and gave retentions the same line on the Bell 2yr deal. Rep offered me the HD PVR free for two years, tech is coming in a couple days to bring it to me.

Thanks for sharing your experience. Will give a shot. Currently I don't have rogers nor satellite. Was wondering what should be my line.

[direct-x]

I know it is a shot in the dark, but has anyone had any success trying to do this with Videotron?

[luvgr8dlz]

I really like starchoice but do not want to pay $700 for the DPVR, does anyone know if StarChoice will give out free DVR's if you say you will switch elsewhere for a better deal? :confused:

[brunes]

I really like starchoice but do not want to pay $700 for the DPVR, does anyone know if StarChoice will give out free DVR's if you say you will switch elsewhere for a better deal? :confused:
I doubt it. Star Choice doesn't rent anything, so they would be really dumb to do this. They may giv eyou a discount on buying one but that is it.

Remember, this rogers deal is for free *rental* for two years only - it is not *your* PVR like with SC.

[luvgr8dlz]

I doubt it. Star Choice doesn't rent anything, so they would be really dumb to do this. They may giv eyou a discount on buying one but that is it.

Remember, this rogers deal is for free *rental* for two years only - it is not *your* PVR like with SC.


Thanks!!!

[Composter]

No Go with Shaw..... you buy the HD PVR for $750+ plus taxes and its a FINAL sale!
you no like, you no watch they won't even let you try it out first? go figure

[Geil]

Was about to go into FS to pick up the HD box on sale at BB and then remembered that I should call Rogers based on this thread even though

Called customer service to check if I am still on a contract or not. Asked about the HDBox price and turns out they always sell it for $299 with $100 programming credit. Then mentioned seeing the 2yr deal from the competitor and wanted to know my options with Rogers. He confirmed hearing Rogers giving out something similiar but I had to talk to customer care and transfered me who then transfered me to another department for consolidated services.

Without much hassle and very pleasant guy I ended up with:
- 2 yr free rental of HDPVR
- 6 month $24 for HS Express, $43 afterwards with 5M down and 60G cap or $51 for HS Extreme with 8M down and 100G cap (new for me)
- 9 month free phone service (pay admin fee of $4) and then $28 with one feature and $21 with none (new for me)
and all of the above still qualifies for the better bundle discount of 15%
- gonna call them back to see if I can get the new Hp HW6515 for cheaper than $510 that I got offered ;)

[googz]

Was about to go into FS to pick up the HD box on sale at BB and then remembered that I should call Rogers based on this thread even though

Called customer service to check if I am still on a contract or not. Asked about the HDBox price and turns out they always sell it for $299 with $100 programming credit. Then mentioned seeing the 2yr deal from the competitor and wanted to know my options with Rogers. He confirmed hearing Rogers giving out something similiar but I had to talk to customer care and transfered me who then transfered me to another department for consolidated services.

Without much hassle and very pleasant guy I ended up with:
- 2 yr free rental of HDPVR
- 6 month $24 for HS Express, $43 afterwards with 5M down and 60G cap or $51 for HS Extreme with 8M down and 100G cap (new for me)
- 9 month free phone service (pay admin fee of $4) and then $28 with one feature and $21 with none (new for me)
and all of the above still qualifies for the better bundle discount of 15%
- gonna call them back to see if I can get the new Hp HW6515 for cheaper than $510 that I got offered

Can I ask whether you were still on contract or not?

I want to call in and try to get this deal as my 6 month HDPVR trial just ended, but I have a year left on my bundle contract, so not sure how much luck I'll have.

[Geil]

Can I ask whether you were still on contract or not?

I want to call in and try to get this deal as my 6 month HDPVR trial just ended, but I have a year left on my bundle contract, so not sure how much luck I'll have.

The thing is I was almost sure I was still on a better bundle contract hence me calling in but then I aparently wasn't so I moved forward to negotiate myself a HDPVR :)
I think you should just call in and find out what your status is in their system and decide from then on.

[pintobean]

I've been a Rogers customer for quite a while now. I've had 2 wireless accounts for the past 6 years and then added high speed internet and digital cable last year when I got married. I'm a Rogers VIP customer (whatever that means) and my monthly bill breaks down as follows:

Wireless charges: approx. $136.00 per month (for 2 phones)
Internet charges: approx. $43.00 per month
Digital TV charges: approx. $55.00 per month

So overall I give Rogers about $235 every month (after VIP discounts and Bundle discounts of approx. $64).

So anyways my wife and I have recently been looking at getting a PVR so I decided I would call Rogers Customer Service yesterday and see what I could get them to give me if I followed the leads in this thread and claimed Bell had offered me a free PVR rental for 2 years if I switched to them. After getting through to a customer service rep I gave my story about cancelling my cable service and was quickly transferred to a second rep. This rep also listened to my story and then transferred me to a third person. The third person quietly listened to my story and then she put me on hold saying she would "look up my account and see what she could offer me". After about 3 minutes she came back and I totally expected her to say that they'd match Bell's offer, but she didn't. She said that she was very familiar with Bell's offer and that Bell was only giving it to qualified people. Then she said that as far as they could tell I didn't qualify for Bell's offer so I should call Bell back and confirm everything with them in writing before cancelling with Rogers. Finally she said that as a courtesy for calling up they'd give me a PVR free for 6 months but that was all she could do. I was pretty shocked. I told her I'd have to think about it and she said she'd already made a note in my file so I could call back for the offer whenever I had made up my mind. With that she asked me if there was anything else she could do and then she basically ended my call.

So that was my experience with Rogers. I'm not sure if they rejected me because they felt like calling my bluff or if it was because they're getting RFD'ed with PVR requests. Maybe they just figured I'd be stupid to risk giving up over $60 dollars in monthly discounts for a PVR worth $25 a month...but anyways...I felt I should share this with all of you guys so you know what to expect.

[tenchi]

Don't give up. Call again.
It depends a lot on who you end up speaking to. (Luck is a major factor)
I would recommend once you get through, don't waste time with the first level Customer Service Person. Just ask for Customer Relations or Retention department.
Then tell them your story... that you've been a loyal customer, pay so much every month, etc., etc... but now you've found out that Bell has this promotion. So what can you (Rogers) do to match it?
I've had to call in a few times to get a few discounts myself. One was the 3web price match for my Internet. And another time was the HD PVR.
Point of the story is be confident and friendly. Don't come across as someone trying to bluff your way into getting a good deal.
Of course some may say otherwise, but I found this to be a good (and successful) strategy for me.
Good luck.

I've been a Rogers customer for quite a while now. I've had 2 wireless accounts for the past 6 years and then added high speed internet and digital cable last year when I got married. I'm a Rogers VIP customer (whatever that means) and my monthly bill breaks down as follows:

Wireless charges: approx. $136.00 per month (for 2 phones)
Internet charges: approx. $43.00 per month
Digital TV charges: approx. $55.00 per month

So overall I give Rogers about $235 every month (after VIP discounts and Bundle discounts of approx. $64).

So anyways my wife and I have recently been looking at getting a PVR so I decided I would call Rogers Customer Service yesterday and see what I could get them to give me if I followed the leads in this thread and claimed Bell had offered me a free PVR rental for 2 years if I switched to them. After getting through to a customer service rep I gave my story about cancelling my cable service and was quickly transferred to a second rep. This rep also listened to my story and then transferred me to a third person. The third person quietly listened to my story and then she put me on hold saying she would "look up my account and see what she could offer me". After about 3 minutes she came back and I totally expected her to say that they'd match Bell's offer, but she didn't. She said that she was very familiar with Bell's offer and that Bell was only giving it to qualified people. Then she said that as far as they could tell I didn't qualify for Bell's offer so I should call Bell back and confirm everything with them in writing before cancelling with Rogers. Finally she said that as a courtesy for calling up they'd give me a PVR free for 6 months but that was all she could do. I was pretty shocked. I told her I'd have to think about it and she said she'd already made a note in my file so I could call back for the offer whenever I had made up my mind. With that she asked me if there was anything else she could do and then she basically ended my call.

So that was my experience with Rogers. I'm not sure if they rejected me because they felt like calling my bluff or if it was because they're getting RFD'ed with PVR requests. Maybe they just figured I'd be stupid to risk giving up over $60 dollars in monthly discounts for a PVR worth $25 a month...but anyways...I felt I should share this with all of you guys so you know what to expect.

[Geil]

I've been a Rogers customer ....

Well I taked to Customer Service first then got transfered to Customer Care then to Consolidated Services since I am on the better bundle thingy. Second time I called to upgrade my cell phone I asked for consolidated services directly and both times I got great service and had a good chat and ended up with a good deal (oh btw I got the SE W810i with 1G MSD for $174.99 adminfee waved and free unlimited local calling and TXTMSG for three month)
I always make sure to carry a "light" conversation and never had problems even with notes in my files. Oh btw I called about the cell upgrade in between and customer service insisted on helping me and ended up giving a basically no deal at all and lame excuse how they decide who gets what benefit based on how much money they make of me so I just called after I actually checked out the phones and asked for consolidated services afterwards and no problemo! DO not get stuck talking to CS!

PS I never directly threatened to cancel. Just told them I have ben with them for a long time and if I am not on contract I like to check out my options and I know of this deal from a competitor so I am just entertaining the idea.... :)

[Bamelin]

Question:

I got the free HD PVR for a year deal. Unfortunately this was almost one year ago.

Can I still renew the deal?

[hardcoredummy]

I got in on this the other day. 2 yrs contract, but who cares, i've been with them for over 10 years and will continue to be with them for many more, so 2 yrs is nothing. And when my 2yrs comes up and they want the PVR back, i'll send it back and cancel the account, and tell them the same thing, Bell offers PVR. I'll rather go to Bell than pay $5-600 for a PVR.

[ekpl]

the customer service rep refuses to put me through to retentions says it's only for people cancelling services, any ideas on how to get transferred?

[Bordello]

the customer service rep refuses to put me through to retentions says it's only for people cancelling services, any ideas on how to get transferred?
Threaten to cancel, obviously...

[rvs007]

the customer service rep refuses to put me through to retentions says it's only for people cancelling services, any ideas on how to get transferred?

Say you were just talking to the retention department when they inadvertently hung up on you. They usually transfer you pretty quick after hearing that.

[xpoint9]

Here is what happened when i called Rogers. this is my previous post from 2-3months ago.
I got the HDPVR and 15HD Channels for 2 years Free. she did not ask any questions

This is how it went.
ME: hi got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels.
HIM: OK, sir I'll transfer you to the Customer relation department.
ME: o, OK thanks
after 10 secs or so
HIM: OK sir we have (persons name) on the line and she can help you with your question, and thanks for choosing Rogers and have a great day.
HER: his sir how may i help you today
ME: I got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels. would Rogers match this deal?
HER: Yes, we certainly can, now would you like to pick this up or get a tech....
ME: I can pick it up thanks, and i get the HD channels rite?
HER: ahh yes sir, you get 15HD Channels for free for 2 years.
HER: now the closest store we have for you.......................(gave me the store info).....................

and thats it.

Thank you OP!
checked on the phone, and it took me 4:32 miutes.

so it really depends on the customer rep.

[bembol]

Here is what happened when i called Rogers. this is my previous post from 2-3months ago.


so it really depends on the customer rep.

For sure...!!!

It applies to anywhere you go or call...some people LOVE their jobs/think it's THEIR company/money...take PM with Future Shop, Best Buy or Staples :cheesygri

[Stalker]

I'm on the phone with Rogers as I'm typing now, and just got offerred the HDPVR for 2 years free of rental charges.

The regular customer lady didn't wait till I finished my first sentence as I started to mention the name "Bell" before she cutted me off and transferred me to the consolidated service dept., which is where I got this deal.

Thanks lot guys for starting/carrying on this thread. Great deal to save $600+tax for 2 years. I guess my only concern would be what do we do after 2 years' up. Hopefully HDPVRs are gonna be so cheap that anyone can just pick one up even Rogers won't be offering.

[KSS]

After 2 yrs you switch to Bell Expressvu and get the same deal.

[TRK9]

I tried to get this deal, but they keeping saying that Bell id offering me a great deal which they can't match. They even asked me when I'd like the cancellation to be effective...

:mad:

The funny thing is I would go with Bell and pay a little more for their HD PVR since their HD PVR is better, but I do not want a contract. AFAIK Rogers has not updated the software in their HD PVR boxes yet, the update has been available to US customers for over a year. The update I'm talking about is the one that lets you watch a recording in progress from the beginning without rewinding it with the picture.

[googz]

Thanks again to RFD...on the phone getting 1 year free HDPVR as we speak. Had to go through the initial customer service rep. (nothing out of her), to the customer retention rep (best I could manage out of her was 8% off my cable bill), then finally to management support. He was very friendly, explained their Bell winback offer (turn in the satellite receiver for 2 yrs free HDPVR rental) and said that what he could offer me was 1 year free rental (first he said 6 months than upped it to a year). He said he couldn't do the 2 yr offer as that was only to compensate those who had spent $$$ on a receiver as a way to entice them over to Rogers. I know some here got it so that's not completely true, but wasn't going to turn down the 1 yr offer.

He also said straight out that he'd only offer this to a customer with a decent size bill ( I have digital VIP cable and high-speed internet and Rogers home phone) and good payment history. Anyway, I'm happy with this...it's another year I don't have to worry about paying for it (just got off the 6 month free trial for the HDPVR through Best Buy).

I was a little unsure as to whether I'd have any luck since I have about a year left on my bundle contract for 15% off everything and $12 off Internet but he even mentioned these and still gave me the free year.

Pretty impressed with the last level of service too...don't usually find friendly, helpful people at Rogers when I call.

All together, the call took about 10-15 minutes...

[fuzzione]

Yep, thanks to RFD for the idea. Yesterday I had a pleasant discussion with a Customer Retention rep who gave me 2 years free HD PVR + other promos worth about $30/month off for the next year. Total savings is considerable on what used to be a $300+ monthly bill for multiple Rogers services. I just (politely) used the 'Bell is willing to give me a better deal' line.
In my case however I had already rented the HD PVR for 2 years so it's really paid for already. Perhaps this was a factor.
I do agree with prior posts about getting the 'right rep on a good day.'

[red_roses101]

So basically:

I say Bell is offering so and so
They forward me to another line
Then I'll automatically get 2-years of Digital Cable for free?

[xpoint9]

So basically:

I say Bell is offering so and so
They forward me to another line
Then I'll automatically get 2-years of Digital Cable for free?
yup just do what i did:

I got the HDPVR and 15HD Channels for 2 years Free. she did not ask any questions

This is how it went.
ME: hi got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels.
HIM: OK, sir I'll transfer you to the Customer relation department.
ME: o, OK thanks
after 10 secs or so
HIM: OK sir we have (persons name) on the line and she can help you with your question, and thanks for choosing Rogers and have a great day.
HER: his sir how may i help you today
ME: I got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels. would Rogers match this deal?
HER: Yes, we certainly can, now would you like to pick this up or get a tech....
ME: I can pick it up thanks, and i get the HD channels rite?
HER: ahh yes sir, you get 15HD Channels for free for 2 years.
HER: now the closest store we have for you.......................(gave me the store info).....................

and thats it.

Thank you OP!
checked on the phone, and it took me 4:32 minutes.

and the reason i'm posting this for the second time is because this works. i told about 7 or 8 people to call rogers and say exactly what i did (the above quote) and it worked for them.

[mannyb]

So basically:

I say Bell is offering so and so
They forward me to another line
Then I'll automatically get 2-years of Digital Cable for free?Not necessarily. I also got the deal in Aug but it depends on "who" you speak to. I have some friends who got this deal but also know some who didn't despite all of us using the same tactic.

[bumbum]

man i sooo want this deal. anybody have a promo code for rogers? coz the guy i spoke w/ didn't offer me the deal. i still have rogers home phone w/ them so i mite just call back to switch everything i have.

[Renton]

The update I'm talking about is the one that lets you watch a recording in progress from the beginning without rewinding it with the picture.

Yes, that is anoying, I don't know what are they waiting for.

[freakx2001]

Yes, that is anoying, I don't know what are they waiting for.

I'd kill for the feature!... I have no clue why they don't have it...

[twinstar]

yup just do what i did:



and the reason i'm posting this for the second time is because this works. i told about 7 or 8 people to call rogers and say exactly what i did (the above quote) and it worked for them.

didn't work for me. they did offer me a $10 monthly discount for a year and then half price rental for the pvr. i already have a sony pvr/dvr though so the $10 a month less was good enough! :)

[freakx2001]

didn't work for me. they did offer me a $10 monthly discount for a year and then half price rental for the pvr. i already have a sony pvr/dvr though so the $10 a month less was good enough! :)


thats what I got when I asked about it as well... better than nothing... but not great.

[yutaka]

I'd kill for the feature!... I have no clue why they don't have it...

It's not that they don't have it. It's just that Rogers is not updating the SARA software on our units. :mad: I think mine is still on 1.87.x.x but the feature you're referring to is in 1.88.x.x.


Another feature that I'd like to see is the ability to just jump to a specific time in a recorded program instead of only fast forwarding or rewinding.

I got the following info from AVS forum.
Much more info in this link http://www.avsforum.com/avs-vb/showthread.php?t=471859

+++++++++++++++++++
New Features in software version 1.88.x.x.
NOTE: Some of these may or may not be applicable to your particular cableco.

Enhanced HDD Spin down - After 15 minutes of inactivity between 1:00am and 1:15am, the HDD will spin-down without powering off the STB, and a screen saver with an MSO configurable logo/graphic will be displayed while the HDD is spun-down. If an external SATA HDD is attached to the DVR, it will also spin down when the internal HDD spins down.

Currently recording option - When the user selects a currently recording program from the Recorded List, DVR will always display a Currently Recording Program Options screen with “Play from beginning” as the default highlighted option.

Kick out to live - Let's say you schedule the recording of a program and go out for dinner. When you get home, you begin watching the recorded program from the beginning while the rest is still recording. When the recording ends, you are no longer 'kicked out' of your viewing.

Live of time shifted video indicator – Added the API for indicating whether user is watching Live or time-shifted video.

Activated the front panel AUX input - Front panel auxiliary input is activated.

Macrovision on AUX input – Turned on the macrovision protection on AUX input.

Return to Live button - While watching a DVR recording playback, pressing the LIVE remote button will tune the last Live TV channel that was previously viewed.

4th FFWD and REW speed – Adds a 4th fast forward and rewind trick mode speed at 128x. A fourth arrow will be displayed on the trick mode banner for each direction.

Broadcast flag – Broadcast flag is activated.

1394 support on 8300HD – 1394 port is active on 8300 HD boxes.

Improved picture quality with "Copy to VCR" recording - This was inadvertently broken in version 1.87.19a and then inadvertently fixed in version 1.87.27, which was not widely released. Most users are probably seeing it with version 1.88.x.x, so it has been included in ths list even though it is not a new feature.

[red_dealz]

Just called, was forwarde to customer retention. After 30minutes and being placed on hold twice, the rep offered me 2 months free rental. She said that she would manually add this into the system...

I'll try again on Monday. >:(

[mdc3000]

Just exchanged my HD box for the HD PVR, free for 2 years with channels...also got some wireless deals as well, been a long time Rogers customer though, with hundreds of dollars spent a month on phone/tv/net/cell, so they certainly weren't hesitant to keep our business.

MATT

[crosswire]

Spoke to someone in customer service dept today sunday and the guy was a bit ...lets say...mum and...didnt know what to do.He said he doesnt have the authority etc..but to call back tomorrow monday.

I will try.

He offered me 25% off the hpvr for 4 months..i said il call back later.

[SergesPlace]

YES!! Just got the 2yrs free. I had to bypass the first jerk who tried to BS me about Bell and then got transferred to customer relations. At first she said they couldn't do it. Then i said well i'm sorry to hear that, it looks like my long relationship with rogers is coming to an end. She says ,would you mind holding the line for a minute? let me see if there's something i can do. A minute later she comes back and says that yes Rogers can give me the same deal. Total time? 6 mins :lol:

[bitbrain]

This is how it went.
ME: hi got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels.
HIM: OK, sir I'll transfer you to the Customer relation department.
ME: o, OK thanks
after 10 secs or so
HIM: OK sir we have (persons name) on the line and she can help you with your question, and thanks for choosing Rogers and have a great day.
HER: his sir how may i help you today
ME: I got a call from Bell today, they are offering me 2 yrs of free HDPVR rental with HD channels. would Rogers match this deal?
HER: Yes, we certainly can, now would you like to pick this up or get a tech....
ME: I can pick it up thanks, and i get the HD channels rite?
HER: ahh yes sir, you get 15HD Channels for free for 2 years.
HER: now the closest store we have for you.......................(gave me the store info).....................



This did the trick for me....but only AFTER I was bounced around a bit and ended up at the "Consolidated Customer Releation dept.". Other depts said, gee...I don't think we can do that. Or, that's only a trade in deal (Bell satellite dish).

BTW: although I got the free HDPVR for 2 years, I only got 3 months free HD channel package (then it's $5.95 per month after that).

Thanks RFD!

[cheap4tw]

So I called Rogers today and after waiting 40 minutes on hold (probably more) I got through to three different people.

First person - Told them I wanted to cancle my rogers account because Bell was offering better deals

They transfer me to a cancleation person

Cancleation person - we don't match Bells deals but will give you a digital reciver and $10 off internet a month for a year

I ask to speak to supervisor

Supervisor - asks me if I have a satellite reciver, I say no and am put on hold

10 minutes later she comes back and says because of our long standing with rogers we can have the HD PVR for 2 years free

w00t

Thanks for the deal.

[DJLanglois]

I live in Oakville, which is a Cogeco area (*not* Rogers).

Is there any hope of pulling something similar? Has anyone tried anything like this with Cogeco?

[arrush]

Ok here is what I got from calling Bell today and telling them about what Rogers is offering. I think I got a pretty good deal, but you guys can be the judge of that.

HDPVR rental for one year…free

Installation (they insisted it has to be professionally hooked up)…free

6 months of their top of the line programming pack ($98/mnth regular)…27/mnth

This is on a one year contract, and after the 6 months I can go back down to whatever program pack I had (around $40/mnth)

I did give them a $100 security deposit on my c.c. but that will be reimbursed with a programming credit.

...what do you all think?

[haba]

I thought I'd give it a shot too...

Background:
I have Bell Sympatico Internet and a Bell Mobility cell phone. I'm a Rogers VIP digital cable customer, and my regular bills are $63.81, including tax.

Also, I played the overly-polite customer, with extra pleases and thank yous.

And now on to the call:
Spoke to someone in the Repair department. I don't know how I got there, but it worked out well, because I didn't have to deal with the lady in Repairs... she just transferred me to Customer Relations.

So the guy came on the line... I told him that I had spoken to Bell the other day regarding my Internet connection, and when I was finished, he asked me if I was interested in satellite TV because they could offer me an HD-PVR free for 2 years.

The Rogers guy asked me if I wanted to cancel. This is where I became the nicest customer EVER. I said "well, not really... I'm generally happy with Rogers, so I was hoping that you might have a similar deal." I even said that I don't even have an HD TV, and that a standard-def PVR would be really great (gosh, golly gee!).

I was put on hold. When he came back (about 2 minutes later), he started saying that I needed to take an HD-PVR, plus the HD channels for any deal to work. That got me worried, but then he said "oh, and your bill goes down to $55.85 per month."

It didn't make sense to me (still doesn't). He said he's never seen it go down before, but he said "I have to go with what the computer tells me."

I quizzed him on EVERYTHING. He ran through everything on my bill, and nothing else changed... I'm still a Digital VIP customer, with the same channels (plus some HD channels that are of no use to me for the time being), and I save $95 for the year (and I got his ID as a confirmation the call took place).

I'm going to pick up the box tonight at the Rogers close to my house.

Sweet deal in my books.

[tchai]

Just called Rogers Customer Relations twice
I didn't get anywhere

The best deal was 25% off for 4 months for a HD PVR
nothing good at all

[DJLanglois]

COGECO USERS -- IT MIGHT WORK FOR YOU AS WELL!

That's right, Cogeco subscribers, you might also be in luck. I know that I am!

I just got off the phone with Cogeco. I told them that I received a courtesy call from Bell, and that I was offered one free year of HD PVR rental, and one free year of HD channels.

After a ten minute hold, I was told that they could offer me the exact same package.

There will be no change to my bill whatsoever. I will just be receiving, for the exact same cost, a free HD PVR and a free HD package, for a year. No contract, no obligation, no nothing. Same price as always -- but a lot, lot more stuff!

I was, FYI, currently a Cogeco Digital Cable subscriber, with a couple of digital channels. But, nothing more.

I'm going to go pick up my PVR in about an hour!

Amazing!

[freakx2001]

so many poeple are getting in on this deal its crazy.... I didn't get anywhere when i tried.. just a discount on my bill. I think i'm gonna try again next week... bought a hd tv, need to upgrade my pvr!

[haba]

Related but unrelated...

The same trick also worked with Bell Sympatico. My Bill was $46.95 + tax, and by whispering the magical "R" word -- that would be "Rogers" btw :) -- I was able to get it down to $29.95 + tax.

Give it a shot, Sympatico people. If they tell you you can only have it for 3 or 6 months, tell them the "R" word offered you a 1-year contract.

5 minutes to save $17/month + tax.

[skarycat]

Did this for my in-laws. Called Bell told them Rogers was offering me a 2 years HD PVR free and will take my receivers and give me standard def ones. Got transferred immediately to customer retentions. Told that guy the same thing, almost laughed at his reply.

"Well, why don't you take that from us?"

Ok, I'll take it. Done deal. "Professionally installed" three days later, however the installer put only 12 months on the paper he left. Will call and double check with them, because I know for sure he said 24 month credit. Also will double check I was credited for the installation.

Too easy.

[drewl]

:D Nice going.

[slaman]

I thought I'd give it a shot too...

Background:
I have Bell Sympatico Internet and a Bell Mobility cell phone. I'm a Rogers VIP digital cable customer, and my regular bills are $63.81, including tax.

Also, I played the overly-polite customer, with extra pleases and thank yous.

And now on to the call:
Spoke to someone in the Repair department. I don't know how I got there, but it worked out well, because I didn't have to deal with the lady in Repairs... she just transferred me to Customer Relations.

So the guy came on the line... I told him that I had spoken to Bell the other day regarding my Internet connection, and when I was finished, he asked me if I was interested in satellite TV because they could offer me an HD-PVR free for 2 years.

The Rogers guy asked me if I wanted to cancel. This is where I became the nicest customer EVER. I said "well, not really... I'm generally happy with Rogers, so I was hoping that you might have a similar deal." I even said that I don't even have an HD TV, and that a standard-def PVR would be really great (gosh, golly gee!).

I was put on hold. When he came back (about 2 minutes later), he started saying that I needed to take an HD-PVR, plus the HD channels for any deal to work. That got me worried, but then he said "oh, and your bill goes down to $55.85 per month."

It didn't make sense to me (still doesn't). He said he's never seen it go down before, but he said "I have to go with what the computer tells me."

I quizzed him on EVERYTHING. He ran through everything on my bill, and nothing else changed... I'm still a Digital VIP customer, with the same channels (plus some HD channels that are of no use to me for the time being), and I save $95 for the year (and I got his ID as a confirmation the call took place).

I'm going to pick up the box tonight at the Rogers close to my house.

Sweet deal in my books.

Did the same thing... the reason your bill went down is because you were paying a certain amount before to "rent" your existing box... Now you don't have to pay that fee AND get a free PVR.

Acting extra polite goes a long way... make small talk and laugh at dumb jokes.

Works everytime.

[SergesPlace]

Did the same thing... the reason your bill went down is because you were paying a certain amount before to "rent" your existing box... Now you don't have to pay that fee AND get a free PVR.

Acting extra polite goes a long way... make small talk and laugh at dumb jokes.

Works everytime.
Always works for me. Why on earth would they want to do anything for you if you act like a jerk on the phone http://img230.imageshack.us/img230/2466/headscratchra5.gif

[haba]

Did the same thing... the reason your bill went down is because you were paying a certain amount before to "rent" your existing box... Now you don't have to pay that fee AND get a free PVR.

Acting extra polite goes a long way... make small talk and laugh at dumb jokes.

Works everytime.

Yup... When I went to the Rogers Video to pick up the cable box, the official explanation I got was that there was a $3.99 fee to rent the box, plus a $2.99 digital access fee. Now I won't pay those for 2 years :cheesygri

[staggola]

I hate seeing this pop up on the first page of the hot deals every few months. I call - again - and they tell me to piss off - again - saying please and thank you doesn't work for me - and telling them to piss off does not work either.

I hate Rogers with a passion - but I am afraid that a dish will be worse - having to tell my wife that channel 3 is now channel 712 and crap just will not cut it.

[brunes]

I hate seeing this pop up on the first page of the hot deals every few months. I call - again - and they tell me to piss off - again - saying please and thank you doesn't work for me - and telling them to piss off does not work either.

I hate Rogers with a passion - but I am afraid that a dish will be worse - having to tell my wife that channel 3 is now channel 712 and crap just will not cut it.
Get a HTPC and just re-map the channel numbers to the same as cable :P

[Lifesaver]

Be nice to the customer retention agent.

I got:
1 year free rental of a HDPVR
+ all the channels free
+ 1 extra regular digital terminal free.

But get this....I will pay $5 less per month than I am now.

I have extreme internet and ultimate bundle.

[mushroomcheese]

hey new to the thread but didnt find all the info i was looking for.

so im currently subscribed to bell expressvu, do you think i could call rogers and still get this deal?

what is the number to call rogers at?

does this deal only include the HD PVR + the hd channels for 2 years or also regular channels?

is it possible to get a second terminal + installation for free?

thanks

[Gooser]

Be nice to the customer retention agent.

I got:
1 year free rental of a HDPVR
+ all the channels free
+ 1 extra regular digital terminal free.

But get this....I will pay $5 less per month than I am now.

I have extreme internet and ultimate bundle.

What was your bill before this deal?

[ballfire8888]

I was paying ~ $110 before the phone call and now pay ~ $90/mth for HD PVR + Lite Internet. :)

I called afterwards about a 2nd HD terminal (no PVR) but was quoted $13/mth so I said drop it! :(

[blexann]

Yup... When I went to the Rogers Video to pick up the cable box, the official explanation I got was that there was a $3.99 fee to rent the box, plus a $2.99 digital access fee. Now I won't pay those for 2 years :cheesygri


you mangaged to get those 2 fees dropped ??

[jafferman]

i just called rogers saying wat everyone else did and they told me they didnt have anything to match what bell had. the best he could offer me is 150 dollars off of buying a pvr receiver or something, should i call again a little later and try again?

[ballfire8888]

i just called rogers saying wat everyone else did and they told me they didnt have anything to match what bell had. the best he could offer me is 150 dollars off of buying a pvr receiver or something, should i call again a little later and try again?


Be sure to speak with customer retention (not cust service)! ;)

[NDman]

you mangaged to get those 2 fees dropped ??
Same here. Our cable bill was lowered a bit after the transaction was all said and done.

[jafferman]

Be sure to speak with customer retention (not cust service)! ;)
i was on the line with customer service and then they connected me to retention i think >:(, ill try again later any more tips though of what exactly to say

[McVizzle]

On the phone now, really nice guy, gave me 2 free years of PVR, 12% off my basic cable and ultimate package, hooked up my other pvr for free, no digital services fee.

THANKS!!

[codtongues]

I was told that you can just say customer relations in their voice prompt system and it will take you directly to customer relations.

[curls00]

I tried a few weeks ago but nothing.

Tried today, went to "Sales" in the menu, and the girl I talked with for 5 minutes transferred me to Customer Relations and they eventually gave me 2 free years of non-HD PVR, I keep my existing digital terminal (that's going on the bedroom TV now!), and no rental fees on the existing terminal (Rogers VIP = don't pay fees, so I never have).

Not bad at all! Especially considering my VCR is on the fritz anyhow. :) And, PVR just in time for HOCKEY SEASON. Pause and rewind the great Senators goals and every time a Leaf whines and complains. :D

[exnihilio]

I'm wondering about a Videotron angle as an earlier poster is.

At present we are with Bell for Internet, Cell and Phone but Videtron for digital cable (standard terminal)
I know Videtron won't offer squat but wonder if Bell would be willing to sweeten a startup offer with them for a 2 year PVR package to have me switch over.

Only reason I'm with Videotron is because of the ala carte option of being able to chose all 20-30 of your digital channels. Now of thse package BS offerings. It amazes me that rogers and Bell still force bundles for digital packages on people and don't offer the ala carte type option. Nutty.

anyhow, may be worth a phone call to them soon. Worse they can say is "No we don't want to monopolize you and have you do all your media services through us" ;) tricky thing is I don't have Rogers to price match against in Quebec.

[akz]

is there a contract required for the free 2 years of hdpvr? or its just 2 years for free?

[bembol]

No Contract!

[akz]

ok just got it :)

hrmm its easier if u have all 3 services with rogers rather than just tv or one service.. and if you are a long time customer it should increase your chances of getting this.

[xpoint9]

ok just got it :)

hrmm its easier if u have all 3 services with rogers rather than just tv or one service.. and if you are a long time customer it should increase your chances of getting this.

nope
none of that, it all depends on the person you talk to. when i got my hd pvr i only had cable with rogers, and i had only had it for 6 months. and check out the previous pages for the detail of the conversation i had with the Rep.

and there are some people here, who posted saying that they got no deal, and they had all 3 services with rogers and they have had those services for a long time.

[curls00]

nope
none of that, it all depends on the person you talk to. when i got my hd pvr i only had cable with rogers, and i had only had it for 6 months. and check out the previous pages for the detail of the conversation i had with the Rep.

and there are some people here, who posted saying that they got no deal, and they had all 3 services with rogers and they have had those services for a long time.

I have home phone, 2 cell phones, high speed extreme internet, and had digital vip cable... all on a 2+ year contract, and I STILL got the PVR (non-HD but thats fine) from Rogers for 2 years, free. Also keeping my existing digital box.

exnihilio: Bell will definately (most likely) give you a package deal for a PVR if you trade in your digital box. Do you own or rent the box? This is the reverse of the deal that Rogers gave me, because they know Bell uses the trade-in offer, just as Rogers does with dish equipment. :)

[exnihilio]

Hmmm...good point. I do own the box.
I always wondered if eventually they'd come looking for me or not. I may hold off until the spring when we're having a baby. Figure at that point is when a PVR will *really* start to come in handy.

I have home phone, 2 cell phones, high speed extreme internet, and had digital vip cable... all on a 2+ year contract, and I STILL got the PVR (non-HD but thats fine) from Rogers for 2 years, free. Also keeping my existing digital box.

exnihilio: Bell will definately (most likely) give you a package deal for a PVR if you trade in your digital box. Do you own or rent the box? This is the reverse of the deal that Rogers gave me, because they know Bell uses the trade-in offer, just as Rogers does with dish equipment. :)

[goathead]

I tried Rogers out as a new customer (only having a cell with them), got nowhere with the customer service rep, they weren't even offering a free install. The deals they were offering were lousy, I politely told them that they weren't competitive but they didn't seem concerned. Reminded me of why I hated Rogers back when I had them. Signed up with Starchoice instead under the current Ontario deal...

[curls00]

Hmmm...good point. I do own the box.
I always wondered if eventually they'd come looking for me or not. I may hold off until the spring when we're having a baby. Figure at that point is when a PVR will *really* start to come in handy.

Take it from me (a father of a 4 1/2 month old baby)... get the PVR / whatever the pregnant wife wants, IMMEDIATELY.

:lol:

You won't be able to have 5 seconds alone in the last month of pregnancy or anytime for the next 18 years after that. LOL.

[goathead]

PVR with kids is clearly preferable, esp if you watch sports! That was why I was hoping to get a decent deal from Rogers, but their attitude seemed to be that unless you were already with Bell or SC (or perhaps Rogers & threatening to quit) "No deals for you".

[Stephie]

I already have a PVR, but need an HD PVR. I don't just want a free upgrade, since I think that's only worth 5$ per month. I want the whole thing free (i.e. don't want to pay 20$ per month to rent the PVR) like other people are saying. Has anybody gotten that? Sorry, call me lazy, but really don't want to go through 30 pages of posts to read everything. I wish this was better organized to have all the relevant info at the top.

[curls00]

PVR with kids is clearly preferable, esp if you watch sports! That was why I was hoping to get a decent deal from Rogers, but their attitude seemed to be that unless you were already with Bell or SC (or perhaps Rogers & threatening to quit) "No deals for you".

I just said to them "is not waiving the rental fee worth losing a customer who pays $200+/month?" They said no, and waived the fee.

(That's the jist of it... I was more polite and they were definately receptive to that!).

[HamsterGirl35]

hi,
just wondering if there's similar hot deal with shaw cable in van, bc? Anyone?

[curls00]

I already have a PVR, but need an HD PVR. I don't just want a free upgrade, since I think that's only worth 5$ per month. I want the whole thing free (i.e. don't want to pay 20$ per month to rent the PVR) like other people are saying. Has anybody gotten that? Sorry, call me lazy, but really don't want to go through 30 pages of posts to read everything. I wish this was better organized to have all the relevant info at the top.

You're lazy. ;)

Just call them and tell them you had the call from Bell offering 2 yrs free HD PVR if you switch, but you don't want to leave Rogers because you like their service so far. Then stress, however, that this deal is too hard to pass up and ask if they can match it for you. Tell them that Bell called it a "Win-back promotion" and you're pretty sure Rogers has the same thing (which they do, and that's the exact term... so using it will hopefully point them in the right direction). You might want to talk to the SALES department first and then if they can't do anything for you, ask to be transferred to someone with a bit more authority to get a deal like this (which in this case is "Customer Relations").

:)

[apvm]

No luck, I tried and they told me the deal is for exsisting dish user if you turn in your dish hardware, so I asked them does that mean I have to quit rogers and goto Bell and then come back in order to get the deal, they said yes. I may try again later.

[goathead]

If you actually did decide to cancel they'll likely offer this to you before you complete your cancellation. You could try it, and if you don't get anywhere cancel your cancellation... Seems like Rogers has 2 classes of people they'll treat well: Bell customers and people cancelling.

[cknewdeal]

Hi guys,

It worked for me. This is exactly what I did. I called my customer service number that was on my bill (1888-899-1188) and then when the voice came on i said cable TV. Then he asked what i wanted next I said customer retention. He will then ask you what department I said account changes. Then I spoke to the CUSTOMER SERVICE person and told them that I was called by Bell in regards to their Win-Back Promotion. I told her that they offered me a HD PVR free for 2 years. I added a little sugar saying that I really liked Rogers and did not want to switch, but that this offer was too great to ignore. She then forwarded me to CUSTOMER RETENTION.

I did the same story; Win-Back Promotion;HD PVR free for 2 years. The Agent then took a look at my account and said she'd match it. I have been a cable subscriber for a few years but nothing else. I remained calm and polite, and now I'm on my way to pick it up from my Local Rogers Store. I love you Nepean19!

[mr_yellow]

Any ideas for someone who lives in a condo that only gets basic cable straight from the wall (no cable box) to get this HDPVR deal?

*crosses fingers*

[needie]

Hi guys,

It worked for me. This is exactly what I did. I called my customer service number that was on my bill (1888-899-1188) and then when the voice came on i said cable TV. Then he asked what i wanted next I said customer retention. He will then ask you what department I said account changes. Then I spoke to the CUSTOMER SERVICE person and told them that I was called by Bell in regards to their Win-Back Promotion. I told her that they offered me a HD PVR free for 2 years. I added a little sugar saying that I really liked Rogers and did not want to switch, but that this offer was too great to ignore. She then forwarded me to CUSTOMER RETENTION.

I did the same story; Win-Back Promotion;HD PVR free for 2 years. The Agent then took a look at my account and said she'd match it. I have been a cable subscriber for a few years but nothing else. I remained calm and polite, and now I'm on my way to pick it up from my Local Rogers Store. I love you Nepean19!


Yes i finally got it, thx to this entire thread. :razz:

[biggerthanboykins]

they would only give me $20 off my bill for 1 year..I'm calling bell

I have my home phone from bell, high speed and cable from rogers

[goathead]

Can I ask the Rogers people who are getting this deal how much their monthly bill is? I'm wondering if Rogers is giving this deal only to people with high end service (ie premium bills).

[curls00]

they would only give me $20 off my bill for 1 year..I'm calling bell

I have my home phone from bell, high speed and cable from rogers

You know, you could take that $20 per month and rent the PVR anyhow, for 1 year... :)

[SergesPlace]

Can I ask the Rogers people who are getting this deal how much their monthly bill is? I'm wondering if Rogers is giving this deal only to people with high end service (ie premium bills).

Ok, for $91.40 a month i get The Rogers Vip Program with one terminal, Hi Speed Extreme, HD PVR and hd channels (for the next 2 yrs) and 5 specialty channels (for the next 4 months)

[WildPegasus]

I just called up asking them to match and they did so, asked me if there were any other things that Bell was offering. I should have tried saying a free year of the NHL Centre Ice package but I chickened out. They also gave me $10 off my internet each month for the next 12 months and upgraded me from 10 regular digital channels to all of them for free during the next 3 months.

All told, I saved over $50 / month after tax for about 20 minutes work.

[belgiangenius]

Ok, for $91.40 a month i get The Rogers Vip Program with one terminal, Hi Speed Extreme, HD PVR and hd channels (for the next 2 yrs) and 5 specialty channels (for the next 4 months)

Holy crap...you must be obscenely wealthy to afford $90 a month. :cheesygri

[SergesPlace]

Holy crap...you must be obscenely wealthy to afford $90 a month. :cheesygri

No, just stupid

[raylao1]

Just called Rogers

1st person just gave me $6.00 /month discount
2nd person gave me a HDPVR for as long as i'm a Rogers Customer + another Terminal @ no cost.

Maybe I should have asked for more channels.... hm..

[nel602]

I've been on hold forever.......must be too many of you damn RFD's peeps calling in!!! :D

[dealsmonkey]

Holy crap...you must be obscenely wealthy to afford $90 a month. :cheesygri

No, just stupid

Well call me a huge ****** then, because I only get basic cable + ultimate tv and extreme high speed and my bill is like $110 each month. Did you have to lock in for any period of time to get all this? Or just threaten to leave, nothing else?

[SergesPlace]

Well call me a huge ****** then, because I only get basic cable + ultimate tv and extreme high speed and my bill is like $110 each month. Did you have to lock in for any period of time to get all this? Or just threaten to leave, nothing else?
No lock in, i just threatened to leave and that was it.

[kydee6039]

Just got off the phone with Rogers. The best they could do was 15% off my total bill which ends up being around $15 for one full year - the guy would not budge??? I told him I would probably cancel my service if he could not at least meet the bell promotion - still nothing.

Is it worth calling back and speaking with someone else?? Anyone here have experience with Bell?? Maybe it's worth switching over??

[Stephie]

I did exactly what you did (took 3 tries cause the first time they hung up on me while on hold and the 2nd time I got somebody who's system wasn't working) and they told me the best they can do is give me the HD PVR for half price for 2 years (12.50$ per month), plus give me 1 year of the free HD channel package (forget what they called it, it normally costs 5.xx$ per month).

I took it, and tomorrow I will call them back and say that I told my friend about the deal and when they called, they were given it for free! Hopefully they give it to me free but worst case I got it for half price which helps a bit since my cable + internet bill is 126$ per month (Ultimate tv pack + high speed internet + HD PVR)

THANKS TO EVERYBODY FOR THE HELP!!!


Hi guys,

It worked for me. This is exactly what I did. I called my customer service number that was on my bill (1888-899-1188) and then when the voice came on i said cable TV. Then he asked what i wanted next I said customer retention. He will then ask you what department I said account changes. Then I spoke to the CUSTOMER SERVICE person and told them that I was called by Bell in regards to their Win-Back Promotion. I told her that they offered me a HD PVR free for 2 years. I added a little sugar saying that I really liked Rogers and did not want to switch, but that this offer was too great to ignore. She then forwarded me to CUSTOMER RETENTION.

I did the same story; Win-Back Promotion;HD PVR free for 2 years. The Agent then took a look at my account and said she'd match it. I have been a cable subscriber for a few years but nothing else. I remained calm and polite, and now I'm on my way to pick it up from my Local Rogers Store. I love you Nepean19!

[mannyb]

Just got off the phone with Rogers. The best they could do was 15% off my total bill which ends up being around $15 for one full year - the guy would not budge??? I told him I would probably cancel my service if he could not at least meet the bell promotion - still nothing.

Is it worth calling back and speaking with someone else?? Anyone here have experience with Bell?? Maybe it's worth switching over??You didn't mention if you spoke to Customer Service or Customer Retention/Relations? Most of us here who got the deal asked to be put through or were put through to the latter department. Customer Service is limited in what they can offer.

[CDRoot]

Hey for all the people livin in vancvouer - is Shaw the same as Rogers? Cuz my friend tried to do this but it didnt work. Can anyone clarify this for me? Thanks!

[CDRoot]

Bump

TTT!!!
:twisted:

[mannyb]

Hey for all the people livin in vancvouer - is Shaw the same as Rogers? Cuz my friend tried to do this but it didnt work. Can anyone clarify this for me? Thanks!Shaw & Rogers are not the same company.

[kydee6039]

You didn't mention if you spoke to Customer Service or Customer Retention/Relations? Most of us here who got the deal asked to be put through or were put through to the latter department. Customer Service is limited in what they can offer.

I was put through to Customer Retention. I think I will try again tomorrow and let you guys know if anything changes.

[curls00]

I pay rediculous amounts to Rogers every month.

Hi Speed Internet
Digital Cable (VIP) + timeshift + music (not Ultimate)
Home Phone
2 cell phone plans
===========
$200 +/- $10 per month. Ouch.

No wonder they were able to get me the PVR... LOL.

[NorthernPaladin]

Well call me a huge ****** then, because I only get basic cable + ultimate tv and extreme high speed and my bill is like $110 each month. Did you have to lock in for any period of time to get all this? Or just threaten to leave, nothing else?

Holly Crap!
Call them up and threaten to leave and you should be able to get some majour reductions...

For $76.00 a month I get:
Digitial VIP (Which is Basic Cable + Ultimate TV Pack + a bunch of time shifted chanels)
Free Digital Terminal
Four Outles in the house
Roger Extreme Internet Service (which although stated as capped at 100GB per month so far I have been doing around 150)
I don't think with this kinda of bill they are going to give me free HDPVR... but I am not complaining.... I am going to get me some free HD OTA in Toronto :twisted:

[nel602]

I just called in and the first lady in customer rententions said that she could only offer 2 months for free.
I asked to spk to a manager and he wants me to fax in the supposed "offer" from bell and once he can validate it he will match it!

What do you guys think, try again and spk to someone else or actually try and get this offer on paper from bell??????

[curls00]

I just called in and the first lady in customer rententions said that she could only offer 2 months for free.
I asked to spk to a manager and he wants me to fax in the supposed "offer" from bell and once he can validate it he will match it!

What do you guys think, try again and spk to someone else or actually try and get this offer on paper from bell??????

Hang up. Call again.

[amovilea]

Called in and asked for the 2 year deal, got sent to the retention department.

Nice lady said she couldn't do the two years but they will do 1 year and throw in 4 months of the extra digital channels (TSN, discovery, US networks, etc).

I was gonna upgrade from a digital box, so it was a decent enough deal to take. I also get to keep the old digital terminal at no charge for the 12 months.

[goathead]

Hang up. Call again.

Do they record how many calls are made for a particular account?

[dealsmonkey]

Holly Crap!
Call them up and threaten to leave and you should be able to get some majour reductions...

For $76.00 a month I get:
Digitial VIP (Which is Basic Cable + Ultimate TV Pack + a bunch of time shifted chanels)
Free Digital Terminal
Four Outles in the house
Roger Extreme Internet Service (which although stated as capped at 100GB per month so far I have been doing around 150)
I don't think with this kinda of bill they are going to give me free HDPVR... but I am not complaining.... I am going to get me some free HD OTA in Toronto :twisted:

$76 is your total after taxes each month? Wow, that's pretty good. Are you currently getting any sort of so-many-months-of-reduced price that will go up eventually? Or is that your fixed rate for good?

Also, I see that Bell is now offering up internet with a) first month free b) first 3 months at $20/month and c) 19" LCD monitor worth $259, all for just signing up for 2 years. You may be able to use this as a bargaining chip, since they can't offer up a monitor but maybe in the overall package you can drop your rates or get a PVR.

[nel602]

Do they record how many calls are made for a particular account?

They do track if you have called before.
I tried yesterday and just tried again today and they offered me 1 yr free HD PVR. Better then nothing, so I took the deal and will do it again a yr from now! :D

He asked me if I had ever called about this deal so he did have record of my call yesterday. Thanks again RFD!!!

[NorthernPaladin]

$76 is your total after taxes each month? Wow, that's pretty good. Are you currently getting any sort of so-many-months-of-reduced price that will go up eventually? Or is that your fixed rate for good?

Also, I see that Bell is now offering up internet with a) first month free b) first 3 months at $20/month and c) 19" LCD monitor worth $259, all for just signing up for 2 years. You may be able to use this as a bargaining chip, since they can't offer up a monitor but maybe in the overall package you can drop your rates or get a PVR.

Yep, that's total after taxes. I am away from home for Thanksgiving but when I get back I will post the exact breakdown.
This is a "so many months" (well a year actually) of a whole shitload of discounts (again I will detail my bill when I get home). I am now starting my second year of these discounts. I started about a year ago with a sob story about losing job and can't afford cable/internet anymore blah blah... Anyway, I just "renewed" again :-) (kind of a long story but the jist of it is I complained about them having promised a price for a year and then numerous times getting rate increase letters and having to call and get it "fixed" yada yada yada more bs and now good for another year!)

[van]

But eventually he just said "what can I do to keep you as a rogers customer?" I said just give me free HDPVR for 2 years and I would be an extrememly happy customer. He came back and said that he would give me the deal for only 1 year because the bell website deals are only for 1 year. I decided to agree with it.

Your mistake was that you gave into the 1 year, and the rep sensed that. If you would of told him "either you give me the HDPVR for 2 years or I switch over to to Bell" - I guarantee you he would of given you the 2 years. But instead you said "I would be an extremely happy customer", which says to him that you'll still be a customer even though you don't get the deal. The rep obviously went inbetween and gave you a partially good deal just to keep you happy. One thing to remember is that Rogers reps at the retention dept. are trained to keep good customers at all costs. Tell them you are cancelling your cable, or cell and it's amazing what they will do to keep you.

Prime example: I was going to switch over to Telus after my Rogers contract ended. The rep told me that if I stayed, she'd give me 1 free month. I laughed, and said give me 3 months and I'll think about it. And sure enough, without any hesitation, she gave me 3 free months service. They even went as far as beating the Telus' discounted plan that I was offered.

[goathead]

Your mistake was that you gave into the 1 year, and the rep sensed that. If you would of told him "either you give me the HDPVR for 2 years or I switch over to to Bell" - I guarantee you he would of given you the 2 years. But instead you said "I would be an extremely happy customer", which says to him that you'll still be a customer even though you don't get the deal. The rep obviously went inbetween and gave you a partially good deal just to keep you happy. One thing to remember is that Rogers reps at the retention dept. are trained to keep good customers at all costs. Tell them you are cancelling your cable, or cell and it's amazing what they will do to keep you.



You are so right. They don't care if you're happy, they care if you keep sending them money every month.

[belgiangenius]

Yep, that's total after taxes. I am away from home for Thanksgiving but when I get back I will post the exact breakdown.
This is a "so many months" (well a year actually) of a whole shitload of discounts (again I will detail my bill when I get home). I am now starting my second year of these discounts. I started about a year ago with a sob story about losing job and can't afford cable/internet anymore blah blah... Anyway, I just "renewed" again :-) (kind of a long story but the jist of it is I complained about them having promised a price for a year and then numerous times getting rate increase letters and having to call and get it "fixed" yada yada yada more bs and now good for another year!)

Nice....I pay $89 after taxes, which is a bit more...

[TwisTa24]

well i dont know how u guyz did it cuz i just called in right now and got nothing. i have been a rogers customer for years now, i have internet, 4wireless phones, and digital cable (including subscription to the movie channels) with them and all i got was a lousy 25% off the hdpvr IF i switch to rogers home phone......lol the third rep i even talked to (apparently part of the managerial department) even asked me at the end if she would like to me to have her cancel my cable service with them... like she didnt even care....wow i really hate rogers.

[dealsoutlook]

can someone give me the phone # for customer retention dept? Are those the guys I should be calling up to get in on this offer...sorry too lazy to read all the pages;)

[mystro]

Hi guys,

It worked for me. This is exactly what I did. I called my customer service number that was on my bill (1888-899-1188) and then when the voice came on i said cable TV. Then he asked what i wanted next I said customer retention. He will then ask you what department I said account changes. Then I spoke to the CUSTOMER SERVICE person and told them that I was called by Bell in regards to their Win-Back Promotion. I told her that they offered me a HD PVR free for 2 years. I added a little sugar saying that I really liked Rogers and did not want to switch, but that this offer was too great to ignore. She then forwarded me to CUSTOMER RETENTION.

I did the same story; Win-Back Promotion;HD PVR free for 2 years. The Agent then took a look at my account and said she'd match it. I have been a cable subscriber for a few years but nothing else. I remained calm and polite, and now I'm on my way to pick it up from my Local Rogers Store. I love you Nepean19!

Followed this advice exactly
we currently have two receivers from rogers, following this advice they offered me to switch one receiver for an HD PVR and get $-8/month on my bill.
I didn't want that because I want to keep the regular receivers in the bedrooms (we get russian digital tv, another big rip off, but that's an aside)
so they offered me to get the third receiver as an HD PVR for $-3/month

I said sure why not
bill went down by $3/month, I'm on receiver richer
thanks guys

[fourtwenty]

It didn't work for me. I only have basic digital cable with HD channels (total of $30/month) so maybe they don't make enough money off me to be worth keeping.

Anyone know if the bell deal is still available? I'd actually consider switching to expressvu if I could find the deal that everyone is trying to use to match with Rogers.

[mrcantrell]

It didn't work for me. I only have basic digital cable with HD channels (total of $30/month) so maybe they don't make enough money off me to be worth keeping.

Anyone know if the bell deal is still available? I'd actually consider switching to expressvu if I could find the deal that everyone is trying to use to match with Rogers.

Ditto. I had no luck with Rogers and would be willing to switch to another provider.

[goathead]

So when I called rogers they wanted $50 per month for a decent package but analog only cable. Plus 50 to install. Didn't seem to give a crap if I signed up or not. Same channel pkg from starchoice is $35 per month with 1 month free & $50 free PPV, no install charge. I really think Rogers only treats you well if A: You are already a Bell customer, or B: You already spend a lot with them or C: You get lucky and talk to one of the few decent reps.

[haba]

Just depends who you talk to... try calling back. You just have to be (a) polite, and (b) willing to try again if you fail the first time (or with the first person you speak to.

Try again... You'll get it!

EDIT: I should also mention that the only thing I had from Rogers when I called was a single digital cable box. I think it was the Digital VIP package. I'm still on that package, but I've traded in my digital box for a PVR.

So when I called rogers they wanted $50 per month for a decent package but analog only cable. Plus 50 to install. Didn't seem to give a crap if I signed up or not. Same channel pkg from starchoice is $35 per month with 1 month free & $50 free PPV, no install charge. I really think Rogers only treats you well if A: You are already a Bell customer, or B: You already spend a lot with them or C: You get lucky and talk to one of the few decent reps.

[curls00]

Just depends who you talk to... try calling back. You just have to be (a) polite, and (b) willing to try again if you fail the first time (or with the first person you speak to.

Try again... You'll get it!

EDIT: I should also mention that the only thing I had from Rogers when I called was a single digital cable box. I think it was the Digital VIP package. I'm still on that package, but I've traded in my digital box for a PVR.

BTW, my rep, and the guy at the Rogers Video location I picked up the PVR at, said that since I was a Rogers VIP customer (says on my bill, get discounts), that I get FREE rental of the Digital Terminal, ABOVE the PVR rental.

So he told me to take the digital terminal home and plug it in another room -- it's now in another room, and the PVR upstairs.

There's no cost to you to keep the Digital box as well as the PVR, if you're Rogers VIP... so go get it back! :)

[TorontoEh]

Ok guys, just been putting off reading this thread...now my Q is I guess I can always try this...

Im on digital cable box with basic channels 1 receiver only + rogers express internet and pay $74.62 ....

my Q is would I have to pay extra to get HD Signals even though they give me HD Box free for 1/2 year?

[haba]

Thanks for the tip! I'll give them a call.


BTW, my rep, and the guy at the Rogers Video location I picked up the PVR at, said that since I was a Rogers VIP customer (says on my bill, get discounts), that I get FREE rental of the Digital Terminal, ABOVE the PVR rental.

So he told me to take the digital terminal home and plug it in another room -- it's now in another room, and the PVR upstairs.

There's no cost to you to keep the Digital box as well as the PVR, if you're Rogers VIP... so go get it back! :)

[curls00]

Ok guys, just been putting off reading this thread...now my Q is I guess I can always try this...

Im on digital cable box with basic channels 1 receiver only + rogers express internet and pay $74.62 ....

my Q is would I have to pay extra to get HD Signals even though they give me HD Box free for 1/2 year?

Yes, unless you can get them to be SUPER generous and give you free HD programming on top of the free HD box. ;)

Do you have an HD tv? If not, there's really no point to the HD box and programming.

[skanji]

Yes, unless you can get them to be SUPER generous and give you free HD programming on top of the free HD box. ;)

Do you have an HD tv? If not, there's really no point to the HD box and programming.

wrong - the hd pvr does have a higher hard drive capacity (ie. you can record more hours)

[TorontoEh]

hi curls00 and skanji....no HD yet though in process of getting one soon (hint - costco :)

How much is their hd programming for basic channels? for example i pay like $36.99 + tax for basic programming includes receiver rental and digi service fee...

[hightechfan]

wrong - the hd pvr does have a higher hard drive capacity (ie. you can record more hours)

Sorry but your wrong.

A stb pvr (50 hours)
Hd Pvr (90 hours)

Note:The hd can hold 90 hours of basic non hd while it holds 40 hours of hd.

[hawk99]

Sorry but your wrong.

A stb pvr (50 hours)
Hd Pvr (90 hours)

Note:The hd can hold 90 hours of basic non hd while it holds 40 hours of hd.

You are wrong. The SA 8300 box only holds UP to 20 hours of HD.


http://www.scientificatlanta.com/consumers_new/CableBoxes/8300hd.htm

[rvs007]

Sorry but your wrong.

A stb pvr (50 hours)
Hd Pvr (90 hours)

Note:The hd can hold 90 hours of basic non hd while it holds 40 hours of hd.

Why are you accusing skanji of being wrong when what you posted confirms his statement :confused:

Fact: The SD-PVR (8300) has a 80GB hard drive. The HD-PVR (8300HD) has a 160GB hard drive.

[eqlsp]

Okay, i noticed this thread long ago but did nothing with it

now I have an Explorer 3250HD Box with the HD Channels when I bought a LCD from Futureshop and they where offering Free HD with it.

My Bill is all-in-one with my Home Phone, Wireless Phone, Cable and Internet

what can i do to get this PVR thing?
I dont even know if my 3258HD has the abaility to record Video and would love to catch the HD Conan O'Brien shows when i miss them

any good Bell deals I can threaten to switch to?

[fourtwenty]

It didn't work for me. I only have basic digital cable with HD channels (total of $30/month) so maybe they don't make enough money off me to be worth keeping.

Anyone know if the bell deal is still available? I'd actually consider switching to expressvu if I could find the deal that everyone is trying to use to match with Rogers.

So I take it no one has any idea how to get the bell deal that everyone seems to be using to match with Rogers?

[nepean19]

I was the OP and there never was a bell deal. I just told them there was.
I figured how would Rogers know what Bell was or wasn't offering.

:razz: I'm glad that so many people got the PVR.

[LeafyJay]

The original deal was lifetime rental of the hd pvr then,they changed it to 2 yrs.

[poorwingman]

awesome thread!

i got the regular hd box (non pvr) rental free for 12 months.

i need some help though! i did a search and couldn't find anything on rfd or google..

the time loads on the hd box (but the colon still flashes).. and it can tell what channel it should be on (Glob 03, Omi1 04 etc..).. but the picture is black and the tv guide function doesn't load..

i've tried resetting the box and using better coaxial cables.. but as it is, the tv picture looks great (for SD) when plugged in directly to the tv. do i need a booster/amp?

thanks in advance

[nepean19]

The original deal was lifetime rental of the hd pvr then,they changed it to 2 yrs.


What do you mean by saying "the original deal was a lifetime rental....."

[nepean19]

i need some help though! i did a search and couldn't find anything on rfd or google..

the time loads on the hd box (but the colon still flashes).. and it can tell what channel it should be on (Glob 03, Omi1 04 etc..).. but the picture is black and the tv guide function doesn't load..

i've tried resetting the box and using better coaxial cables.. but as it is, the tv picture looks great (for SD) when plugged in directly to the tv. do i need a booster/amp?

thanks in advance

call the tech guys at Rogers, they'll fix the problem.

[mannyb]

awesome thread!

i got the regular hd box (non pvr) rental free for 12 months.

i need some help though! i did a search and couldn't find anything on rfd or google..

the time loads on the hd box (but the colon still flashes).. and it can tell what channel it should be on (Glob 03, Omi1 04 etc..).. but the picture is black and the tv guide function doesn't load..

i've tried resetting the box and using better coaxial cables.. but as it is, the tv picture looks great (for SD) when plugged in directly to the tv. do i need a booster/amp?

thanks in advanceDo you have the HD box connected to a HD TV via a HDMI/DVI cable?

[nepean19]

I just used the component cables that came in the box. I did have to get the box flashed by rogers when I first connected it.

[LeafyJay]

What do you mean by saying "the original deal was a lifetime rental....."

Sorry,I guess the other was a bit different as you had to be a new customer & exchange a satellite receiver for a lifetime rental of the hd pvr then,they changed it to 2 yrs.

http://www.redflagdeals.com/forums/showthread.php?t=107123

[poorwingman]

Do you have the HD box connected to a HD TV via a HDMI/DVI cable?

i'm using component cables. red/blue/green

[nano]

awesome thread!

i got the regular hd box (non pvr) rental free for 12 months.

i need some help though! i did a search and couldn't find anything on rfd or google..

the time loads on the hd box (but the colon still flashes).. and it can tell what channel it should be on (Glob 03, Omi1 04 etc..).. but the picture is black and the tv guide function doesn't load..

i've tried resetting the box and using better coaxial cables.. but as it is, the tv picture looks great (for SD) when plugged in directly to the tv. do i need a booster/amp?

thanks in advance
make sure the cbl in going direct to the digital box if that doesnt bring up a picture give them a call

[poorwingman]

make sure the cbl in going direct to the digital box if that doesnt bring up a picture give them a call

so if it's split off a diff cable it won't work?

[dsgreens]

I've read through a great deal of this thread and could find my particular situation. I already have the HD PVR from rogers and have been paying for it for almost 6 months, the first 6 months were free with my HD TV purchase from futureshop. So total time with HD PVR 12 months, I'm hooked. I also have rogers home phone and internet (not one bill like a guy recently). My questions is has anyone had success getting the free HD PVR when you already have it. If so what do I say? This $25 rental charge a month thing is killing me. Any help would be great.

[poorwingman]

i'm using component cables. red/blue/green

update.. now i can get the tv guide.. but the screen is still black.

[mannyb]

I've read through a great deal of this thread and could find my particular situation. I already have the HD PVR from rogers and have been paying for it for almost 6 months, the first 6 months were free with my HD TV purchase from futureshop. So total time with HD PVR 12 months, I'm hooked. I also have rogers home phone and internet (not one bill like a guy recently). My questions is has anyone had success getting the free HD PVR when you already have it. If so what do I say? This $25 rental charge a month thing is killing me. Any help would be great.Many of us here were already using an HD PVR when we called Rogers so if you had read through most of this thread, you would have known that.

[googz]

I've read through a great deal of this thread and could find my particular situation. I already have the HD PVR from rogers and have been paying for it for almost 6 months, the first 6 months were free with my HD TV purchase from futureshop. So total time with HD PVR 12 months, I'm hooked. I also have rogers home phone and internet (not one bill like a guy recently). My questions is has anyone had success getting the free HD PVR when you already have it. If so what do I say? This $25 rental charge a month thing is killing me. Any help would be great.

I was in the exact same situation as you...just off the 6 month free trial, paid for the hdpvr for a couple of months, also have internet and home phone (home phone is on separate bill)...and I called and got 1 year free on the hdpvr first call.

One tip for when you call, if your home phone bill is separate like mine, the rogers cable/internet person you speak with won't know that you have it. When you get to customer retention be sure to make it clear that you have rogers home phone so they know how much they stand to lose if you leave rogers.

When I finally got to management support (transferred there from customer retention), the guy was really cool and said that he had no problem giving me the hdpvr considering how much I had with rogers.

Good luck...

[curls00]

update.. now i can get the tv guide.. but the screen is still black.

Jebus, JUST CALL ROGERS ALREADY!! There should be a phone number for direct-to-cable-support right in that bigass 18"x20" sheet of paper titled something like "SETTING UP YOUR PVR". http://www.acurazine.com/forums/images/smilies/rtfm.gif http://www.acurazine.com/forums/images/smilies/poke.gif http://www.acurazine.com/forums/images/smilies/hijack.gif

[Shredder59]

I got a letter in the mail from rogers offering me what appears to be 'free' digital cable for 12 months, or at least no more than what i'm currently paying for cable it says. i currenlty have basic cable+high speed+rogers home phone my total bill is about $100/month. supposedly i'm being offered this 'deal' because i'm such a long-time loyal customer...

my question is, has anyone else got one of these letters and how can i spin this into free HD PVR from rogers for 12 months?

[stratux]

i have a question: is their a way to remove the bars at the side of the tv through the 8300HD box?

[BJC]

i have a question: is their a way to remove the bars at the side of the tv through the 8300HD box?

Yes, it has a stretch mode, plus 2 zoom modes (use the # key to cycle through them).
My Toshiba does a much better job though, as it stretches more at the edges than the middle (looks more natural). Many other HDTV's also have better stretch modes. However in either case, when you go to an HDTV station, it does not auto revert back and now it will have stretched the image too much, and will cut off part of the picture.
A great forum for the 8300HD is http://www.digitalhome.ca/forum/forumdisplay.php?f=61

[Ants]

Well just spend an hour with Rogers, first with Customer Service who then passed my on to someone in Customer Retention/Relations when I mentioned the word Bell and free PVR. They agreed to offer me the 2 year free HD PVR and HD channels, $10 off my high speed internet for one year and I retained my 15% monthly discount for bundling. (currently have High Speed/Wireless/Cable TV). They are now only offering 15% to customers who also get their Home Phone package.

Seeing I was also in the market for a new cell phone, I got the SE W810i for $20.00 and 1000 minutes Canadian long distance for $5.00/month.

I took this deal as well. Only downside is that I had to commit for three years for the wireless service, which is not a issue for me.

thank you RFD for heads up. I think I did well....

cheers
Ants

[ramopara]

I tried and failed.

The CSR offered 4 months 25% off
1) HD PVR rental
2) Theme pack (if I subscribe)
3) Multicultural Channel

And yes, I followed the script somone posted earlier verbatim.

I'm planning on calling back...do they know I already called before asking them to match the BEV 2 yr HD PVR offer?

Any help would be appreciated guys, I really want this deal.

[hightechfan]

I tried and failed.

The CSR offered 4 months 25% off
1) HD PVR rental
2) Theme pack (if I subscribe)
3) Multicultural Channel

And yes, I followed the script somone posted earlier verbatim.

I'm planning on calling back...do they know I already called before asking them to match the BEV 2 yr HD PVR offer?

Any help would be appreciated guys, I really want this deal.

That is a good offer they made what do you want.

[Spg]

I got the free hd pvr for 2 years and i save 20 bucks per month for 12 months on my cable and internet thankz to the guy who made this thread(Y);)

[sic_e _deals]

Free HDPVR for 2 years plus 3 months of every channel except the 6 TMN and adult channels. I do have all the HD channels including LeafsTVHD on ch.500 but it only works for the games really, so 12 all season. At first they sent me a standard pvr but I brought it and my HDbox to rogers video and they exchanged it for the HDPVR which normally costs $25/month plus I save the $12/month that I was gonna spend on the HDbox. The agent also gave me 8% off all programming for the 2 years.

I was very polite but acted frustrated with the service because I originally called to ask why a few HD channels weren't working like NBC and CTV on Thanksgiving. Then I mentioned that Bell was offering me a free HDPVR if I switched back to them which of course was untrue :lol: but I didn't make it sound like a threat, she called me back in 10 minutes to confirm the deal... yeehaw

So yes thank you very much to the OP because this is prolly the most rewarding deal I've scored on RFD to date.

[dealsmonkey]

I tried and failed.

The CSR offered 4 months 25% off
1) HD PVR rental
2) Theme pack (if I subscribe)
3) Multicultural Channel

And yes, I followed the script somone posted earlier verbatim.

I'm planning on calling back...do they know I already called before asking them to match the BEV 2 yr HD PVR offer?

Any help would be appreciated guys, I really want this deal.

That is a good offer they made what do you want.

Isn't he saying they offered 25% off the 3 listed items? If so, that's not such a great deal, especially since others are getting the PVR free. Plus, I don't think he really cares about the multicultural channel....I know I don't.

[Zeev20]

Well I callled in and this is what I got

Free HDPVR rental for 1 year
Free HDTV channels for 1 year (Minus the movie channel)
10 off my internet for 1 year (upgraded to extreme)


Not the best deal but I went for it.. I can test the hdpvr for 1 year. I don't like it return it. Also I can look into Sat no contract to sign...

[Y Poons]

I tried and struck out. Spoke with first agent, who transferred me to customer relations. He couldn't offer me anything. I then spoke with his manager who would only offer 25% off a HDPVR for 4 months. I was always polite but said that I couldn't see any reason to stay with Rogers anymore. There was no changing her stance. Oh well, I gave it a shot. I'm pretty sure if I called again they would know. Thanks anyway to nepean19 and raylao for their help.

[pseudo-code]

It took me 4 times before I finally managed to have them give me the deal. I'm not exactly sure what happened on the 4th call actually. I believe the problem is that it gets tougher when you can't get it the first time around because most likely, they will have placed a note on your account that the next person would see when you call again.

For the longest time, they were only willing to give me the HD terminal rental for 2 years, but I think I lucked out on the 4th and last call I was making as the person misunderstood the note written on my account. I was practically calling in to throw in the towel and settle with the HD terminal.

Thanks for all the advises and the hints. Good luck to the rest of you.

[mradikov]

i just talked to cogeco and they gave me the HD DVR for one year and one year of HD chanels.
no commitment whatsoever.
did not even have to haggle too. second call though.
Depends on the CSR

[NorthernPaladin]

Ok,
This is not related to getting the Free HDPVR but somewhere in this thread I mentioned I would post my bill.... So Here it is for Digital VIP (which includes a **** load of chanels) and Extreme Internet:

Rogers Hi-Speed Extreme Service + Digital VIP = $75.92 / month (including all taxes)

Breakdown as shown on my bill this month:

Rogers Hi-Speed Extreme: $51.95
Less Inernet 12 month $10 rebate: $15.00 (I realize it says $10 but $15 applied go figure...
)
Better Choice Budles 15% Disc: $ 5.54
Net Internet Charge: $31.41
GST: $ 1.89
Total Internet $33.30

Digital VIP Cable: $55.97
VIP Digital Terminal: $ 3.99
Digital Services Fee: $ 2.99
Total Television Charges $62.95
VIP Discount: $ 6.98
Less Discount: $ 6.99
Less Discount: $ 4.99
Better Choice Bundles 15% Disc: $ 6.60
Net televevision Charges $37.39
GST: $ 2.24
PST: $ 2.99
Total new charges: $42.62

Total Bill: $75.92

[kevin01]

lady wont do anything for me. said i would have to pay full price. i alraedy have a free HD box till march, and she keeps saying wait till then. gonna keep calling, and will probably cancel if they dont give it. i really want the pvr.

edit: she just gave me 3 months free, thats it.

[direct-x]

Anyone have success doing this with Videotron?

[exnihilio]

Ditto on Videotron

Anyone have success doing this with Videotron?

[Cobthaich]

Hoping someone can help me on this one. I tried calling and they at first they dsaid they could not do anything for me, then they asked what Bell was offering so I told them the speal. He asked how much the package was and the only way to compete was if I broke down what it was I was getting from Bell, ir all channels, services etc and they could match it. I am to get back to them as they have noted this on my account. How should I proceed with this, does anyone know the Bell breakdown on price and what services I am to get? Cheers all.

[mannyb]

Hoping someone can help me on this one. I tried calling and they at first they dsaid they could not do anything for me, then they asked what Bell was offering so I told them the speal. He asked how much the package was and the only way to compete was if I broke down what it was I was getting from Bell, ir all channels, services etc and they could match it. I am to get back to them as they have noted this on my account. How should I proceed with this, does anyone know the Bell breakdown on price and what services I am to get? Cheers all.There is no Bell breakdown because if you read through the thread, the Bell deal was not real. The OP just "pretended" he got a Bell offer in order to get Rogers to match the deal.

[Cobthaich]

Is there anyway to get around this? He said he has it on my file that thay are waiting for the price breakdown.

[scouzi]

Ditto on Videotron

Videotron won't even come close of matching a real deal. I've been a customer of 15 years with them - but no more. They keep telling me to get the Expressvue package if I don`t like theirs. They actually suck for HD big time.


http://www.bell.ca/shopping/PrsShpTv_AIO_Details.page?language=en&region=ON&languageToggle=true&wlcs_catalog_item_sku=AIO_HD_ExtraFr&ADV7=ON_CDN_FR_AIO_JULY_vert4

[mannyb]

Is there anyway to get around this? He said he has it on my file that thay are waiting for the price breakdown.If I were you I would compare the price/service offered on Bell's website to what is indicated on Rogers website and "make up" a Bell package and call them back.

[exnihilio]

Yeah, I've experienced the same problems and heard similar stories with Videotron.
It really is quite incredible that they feel they have a monopoly and guess just call people's bluff for Bell.

Only thing that keeps me with Videotron is I *love* the ala carte option for digital. Kicks the crap out of anything Rogers or Bell offer as far as customizing a channel lineup as well as being able to change any single channel after subscribing to it for a month.

If Bell offered this I'd switch in a heartbeat

Videotron won't even come close of matching a real deal. I've been a customer of 15 years with them - but no more. They keep telling me to get the Expressvue package if I don`t like theirs. They actually suck for HD big time.


http://www.bell.ca/shopping/PrsShpTv_AIO_Details.page?language=en&region=ON&languageToggle=true&wlcs_catalog_item_sku=AIO_HD_ExtraFr&ADV7=ON_CDN_FR_AIO_JULY_vert4

[Slapshot747]

just saw this thread.... ok i have been with rogers for 14 years .. i have high speed internet and basic digital box..I want to switch to pvr...So would it be best if i just call and tell them i want to cancell everything ..becuz im going with bell.. im sure they would try to keep me.... whats the best approach??....ITS getting close to 8pm.. should i wait and call during the day??...thanks for any help .. ..great thread!!..:lol:

[Ants]

just saw this thread.... ok i have been with rogers for 14 years .. i have high speed internet and basic digital box..I want to switch to pvr...So would it be best if i just call and tell them i want to cancell everything ..becuz im going with bell.. im sure they would try to keep me.... whats the best approach??....ITS getting close to 8pm.. should i wait and call during the day??...thanks for any help .. ..great thread!!..:lol:

I would call and explain that you've been a long time customer you are looking at perhaps moving to another cable/internet provider given the fact that they are offering a great deal, which includes a free PVR. Explain that you do not wish to move and would like to keep using Rogers but this offer is hard to pass up. Just ask if they can offer you the same or similar package.

[mannyb]

There is no real strategy because it depends on who you speak with in Customer Retention. Many of us on this thread got the deal & many of us didn't. There is no discernable pattern to how much you spend or how long you've been a customer. It's a roll of the dice.

[Ants]

as mannyb stated, it really depends on who you speak with but it does not hurt to try. In my case, I got a great deal but I do bundle hi speed/cell phone and cable (VIP Package + HD channels) and spend a good sum of money every month. Just be polite and ask....

[Slapshot747]

THANKS TO THE PERSON THAT STARTED THIS THREAD..:) just got off phone with rogers... my bill was 142 a month.. i know high...internet cable with digital box with TMN and sports pack and time shifting.....my bill is now 114 ..total.. i get 2 years PVR FREE...the sports pack comes off after football and drops my bill 26 bucks..so ... im down to 88 bucks and PVR free for 2 years..thanks all ....the squeaky wheel gets the grease!!..good luck all...:)

[2k4accord]

during the afternoon, rogers services was down.
No cable, no home phone and no internet.

So i was pissed and angry. So I took some time to settle down and then gave Rogers a call on my cell. Because the homephone line was down.
At first I was talking to the tech guy.
(Tech guy tranfered me to CSR then he tranfered me to CSR Consolidation account something department)

Even those I was angry I talk very politely and in a calm and funny tone.
But I make sure that the Rogers CSR knows I was serious about the recent disappoinment with Rogers.

We talk a bit and she put me on holds twice to check on my services because she doesn't even know that they are down in my area.
She came back after putting me on hold around 5 mins which is a good sign.
After some time waiting the services came back on as I was talking to her.

Just as she about to kick me off, I told her about bell offer and I mention for a fact that my family has been with them since forever and now we have their home phone too.
Then I started to complain how sometime with normal digital I get bad pictures and sounds on during prime time. Which made me disappointed and waiting to try out HD since we just got a new plasma tv with HD.
So she told me to wait so she can see if she can put the HD PVR for free for 2 years with some HD channels.
After some more waiting and holding she came back with a good news.

I GOT the 2 years free for HD PVR + some HD channels. I just hope they don't charge any additional service fees for HD.
I will be picking up the box tomorrow. :cheesygri

Thanks guy.

[esal]

I would call and explain that you've been a long time customer you are looking at perhaps moving to another cable/internet provider given the fact that they are offering a great deal, which includes a free PVR. Explain that you do not wish to move and would like to keep using Rogers but this offer is hard to pass up. Just ask if they can offer you the same or similar package.

This was exactly my approach and I had no problems getting the free HD PVR for 2 years. Just got it last week. Thanks RFD! :cheesygri

[Orion168]

I'll throw in my 2 cents :D

Tried and tried over the past year, but no luck (maybe 3-4 times since Jan 2006).

Last week, tried again, and finally got the following deal:
Free HDPVR 2 months
Free HD Speciality Pack 1 month
Then,
1 year 12% off services (total bill, stacked on bundle discount)
1 year 10 dollars off Internet (Express)

Meh.. it's warm, but better than nothing. :) At the end of the day, my total bill pre-HDPVR (a SA3200) vs. post-HDPVR went up $6/month, which is basically the cost of the HD Speciality pack. That's about 14 months "free" HDPVR. I can live with that.

[kevin01]

update.. now i can get the tv guide.. but the screen is still black.

your signals weak, happened to me when i got my HD. Theyre gonna have to get you new wires and other stuff. call them, theyll help. or it could be that you have to change the input only, to the HD input.

[dealsmonkey]

Well, I just had my first strike-out....talked to a rep and she didn't know anything about the 2-year HD-PVR from Bell, and then she asked 2 other associates and a supervisor. She then offered me a couple discounts (one of which required signing up for a one-year commitment).

When I pressed a bit more for the PVR, she said if I could provide her with a 'campaign code' from Bell that she would be able to help me out more. Sigh.

Well, maybe I'll try back on a different day, at a different time.

[Tig]

question: instead of all this finagling, could I just pick up a crap $10-20 dish from an rfd'er and qualify for the ditch the dish promo?

http://www.shoprogers.com/Store/cable/ptv/satelliteoffer_order1.asp

EDIT: never mind...i just realized you need to turn in a hd pvr receiver to get one for free for 2 year....but if I have one already, why would i want to rent one, even if its for free? Newer model maybe?

[adrianf74]

Unfortunately as I live in a condo that doesn't allow dishes the best I could get them to do is give me a 12-month term for free HD channels and the PVR. >:( I guess that's still better than nothing.

Still.. that's a $31/month savings on my cable bill for a year which is a $400+ savings for the year. I'm sure in a years time if I call back and threaten to cancel they'll renew.

[freakx2001]

since this thread has come back again.. i'll just post that I was able to get in on this deal as well. Picked up my HD PVR last week. I see why people don't buy these things though. Had it for 2 days, it died, wouldn't tape a damn thing. Had to get it replaced... hopefully this one lasts longer.

[adrianf74]

since this thread has come back again.. i'll just post that I was able to get in on this deal as well. Picked up my HD PVR last week. I see why people don't buy these things though. Had it for 2 days, it died, wouldn't tape a damn thing. Had to get it replaced... hopefully this one lasts longer.

That's the main reason I've *NEVER* bought one. I've had (4) die since I went HD in 2002 and went with a PVR in 2003. They're absolute rubbish and don't last so buying one makes no sense. ;)

[skanji]

That's the main reason I've *NEVER* bought one. I've had (4) die since I went HD in 2002 and went with a PVR in 2003. They're absolute rubbish and don't last so buying one makes no sense. ;)

I've had mine for over 2 years and haven't had a problem...

[adrianf74]

I've had mine for over 2 years and haven't had a problem...

I know of two others who've had fewer problems and another person who's had even worse problems (including a HD failure 3 months into using his recorder).

[hawk99]

I know of two others who've had fewer problems and another person who's had even worse problems (including a HD failure 3 months into using his recorder).

I've noticed lately when I record certain shows in HD, it sometimes splits the 1 hr program into 2 recordings or even worse it will not record the entire show.

[noelk]

I've had my Bell Expressvu PVR (model 5100) since September 2001 (over FIVE YEARS!) and it's still running - although, who knows for how much longer - I've certainly gotten a lot of use out of it - it's been on and running for almost all that time. And, I've still got some recordings on it from the February 2002 Winter Olympics.

Noel

[adrianf74]

I've noticed lately when I record certain shows in HD, it sometimes splits the 1 hr program into 2 recordings or even worse it will not record the entire show.

You're recording FOX/29, right? One person (over on dhc.ca) reported having 1000+ segments for a single show because of this problem.

The solution is to NOT record from that feed but to use HDFOXW instead. Rogers has not admitted to this directly but people are suspecting it has to do with FOX/29 repositioning their tower. As a result, we are no longer in its path; we only get the back end as it is facing against us. This is causing shows on FOX/29 to not record at all, record in multiple segments or to record incomplete. I've just resulted to recording the WEST feed (3) hours later and watching the show the next day.

Since I started doing this, all of my other recordings have been working properly as scheduled.

[mannyb]

That's the main reason I've *NEVER* bought one. I've had (4) die since I went HD in 2002 and went with a PVR in 2003. They're absolute rubbish and don't last so buying one makes no sense. ;)I wouldn't buy one either...now that I'm getting mine free for the next two years since Sept. I've had my PVR for a year now with no major problems.

[Bastich]

Had it for 2 days, it died, wouldn't tape a damn thing. Had to get it replaced...Try a different brand of tape.

But seriously, do you need digital service to get the HD PVR, or can anyone get it? Any HD channels included free? Don't know how Rogers digital cable works (EV subscriber here), a friend is thinking of upgrading his cable.

:cool:

[NightRain]

I've had mine for over 2 years and haven't had a problem...

Me too.

[york_itec]

Just called, no hope...will try again...

[singhownethu]

Called them today,
Heres what I told them and what i got

I told them I have Bell ExpressVu right now(which i don't), and wouldn't mind switching to Rogers if they can offer me a convincing deal.
I told the woman Bell has offered me a HD PVR free for two years and she said she can offer me this aswell with some free programming for a few months,
ONLY if i give in my Bell ExpressVu receiver and I faked some long thinking pauses, and said sure.

Now I don't have Bell ExpressVu but do have a old Dishnet reciver lying around in my basement which i will give to the Rogers guy when he comes to drop it off.

I've heard some instances where the rogers guy doesn't even remember to pick it up. If **** hits the fan, just be like i thought the woman said any satellite receiver.

Oh well, if all goes well, i just got a Rogers HD PVR free for two years. Thanks RFD.

[singhownethu]

Got it installed today.
He never asked about the receiver so nooo problem

Got some multicultral thing going on so my parents are glued to the tv
wil try it out later lol

[Slapshot747]

tried to get free pvr for buddy in Georgetown...First when i check his bill they over charge him.. when i called they agreed and took the charges off .. and then i ask what they could do cuz i was thinking of going with bell.. gal on the phone gave me nothing... anyone have luck with cogeco??..And i think they should call them back and complain about the over charge..

[Statikkk]

Thanks RFD, this deal pretty much worked for me.

I had Rogers wireless phone and HiSpeed Express services, no cable tv. Called in with the spiel about Bell Expressvu offering me a HD PVR free for 2 years. This is how it went:

1) Called 1-888-ROGERS1, person said they could not help me and transferred me to promotions.
2) Promotions said they only have deals if I bought my TV from FS or BB, transferred me to Customer Relations
3) Customer Relations looked at my account, said the closest match would be if I turn in a dish, they could match Bell's promo. She asked me to hold and checked if there was anything else. Came back and told me they will make the exception. I am getting free HD PVR for 2 years along with all basic HD channels, all digital channels except for TMN/adult free for 3 months, all specialty packs free for 3 months.

Had to commit to 1-year term and have to pay the $30 installation fee. Total monthly TV bill: $27/month.

Definitely worth the call - thanks to the OP and RFD!

[freddyprinze]

I have an older HD-ready TV with an HD Digital Box (non-PVR) from Rogers (Scientific Atlanta 3100HD) and I swear that I'll be watching an HD program in widescreen (my TV is not widescreen, so I get bars on top and bottom) for about 30 minutes then the program switches to non-widescreen for the second half of the show (bars on sides as well as top and bottom).

As far as I know, my TV does not give give me the option to switch away from widescreen. Perhaps this is a problem with Rogers' signal or the originating broadcast and maybe it's causing problems with PVR recording? Of course, I am no expert in this area...

[rvs007]

^^ That is most likely a problem at the source. I've seen it happen the most on FOX (Buffalo) where the program starts in HD, but then switches to SD mid-way through the show.

[parry]

I called Rogers today and told them about Bell's deal being offered. She mentioned that for the fact we are in a Hi-rise condo building, we were not allowed blah blah. All she was offering was free HD channels but not the PVR box which will be priced @ $12.95/month. Doesn't sound like a good deal to me. Should I take this or what?

[sdo]

I called Rogers a few days back and they offered me free HDPVR rental for 1 year with standard HD programming included. I opted to pay the additional $5.95/month for the HD specialty channels (HD-A&E, HD-TSN, HD-Discovery etc.).

I figured 1 year was better than nothing and I don't have to put an ugly dish on the side of my house!

[mebwp]

i phoned Rogers a few weeks back spoke to retention dept and was offered 2 years free hdpvr 12% discount on cable and $10.00off internet. just got my bill and was charged for hdpvr.
called and spoke to customer relations and a supervisor and was told it is not a valid promotion and they will not put it on. offered 1/2 price. they said that even if it wwas on my bill it would have been removed since there is no valid code for that promo unless you are aBell customer and give them a hdpvr. i haave the name of the person who made me the offer. they see it written on my account but they will not honour it.
absolutely amazing.... any suggestions
thanks

[Orion168]

i phoned Rogers a few weeks back spoke to retention dept and was offered 2 years free hdpvr 12% discount on cable and $10.00off internet. just got my bill and was charged for hdpvr.
called and spoke to customer relations and a supervisor and was told it is not a valid promotion and they will not put it on. offered 1/2 price. they said that even if it wwas on my bill it would have been removed since there is no valid code for that promo unless you are aBell customer and give them a hdpvr. i haave the name of the person who made me the offer. they see it written on my account but they will not honour it.
absolutely amazing.... any suggestions
thanks

You got 2 years free HD PVR and 12% Discount on Cable and $10.00 off Internet? Wow.. that would be smoking hot.

For my case, I couldn't get the free HD PVR for 2 years, but they offered the 12% discount w/ 10 off Internet instead... that should be a valid promotion. You'll get charged for the HD PVR, but the discounts should offset the costs so it ends up being "Free" or close to it depending on your cable bill.

[hightech]

My current promotion I have is $27.95 for Rogers 6 mb extreme cable and the customers choice theme pack with 2 rogers digital boxes for $34.95. Both are including taxes so my monthly is about $63 taxes in.

I priced matched Sympatico's $35 internet special and they gave me $35 less 10% off and then my VIP grandfather plan of another 15% off.

I think $63 for all this is not too bad, but if you got better deals, please let me know via PM. Thanks

[raptorsfever]

My current promotion I have is $27.95 for Rogers 6 mb extreme cable and the customers choice theme pack with 2 rogers digital boxes for $34.95. Both are including taxes so my monthly is about $63 taxes in.

I priced matched Sympatico's $35 internet special and they gave me $35 less 10% off and then my VIP grandfather plan of another 15% off.

I think $63 for all this is not too bad, but if you got better deals, please let me know via PM. Thanks

That's a pretty good deal. Did you negotiate the deal with the retention dept.?

[redmaple]

I just tried it but the CSR wouldn't budge. :( boo.

p.s. i wonder if I just get the digital box(I currently have an older cable package with them so no box) I could still watch it on my new HDTV.(or would the picture quality be bad? am i better off ordering an HD box?)
For some reason my current cable channels are not showing up on my TV. (i.e. i'm only getting channels through 2~13)

[DRSAR]

I just tried it but the CSR wouldn't budge. :( boo.

p.s. i wonder if I just get the digital box(I currently have an older cable package with them so no box) I could still watch it on my new HDTV.(or would the picture quality be bad? am i better off ordering an HD box?)
For some reason my current cable channels are not showing up on my TV. (i.e. i'm only getting channels through 2~13)

The problem of not getting channels above 13 is due to a setting on your TV - go into the onscreen menu of your TV and change the input signal from AIR to CABLE. After you've done this, select AUTOPROGRAM for your TV to detect all available stations.

[sic_e _deals]

The problem of not getting channels above 13 is due to a setting on your TV - go into the onscreen menu of your TV and change the input signal from AIR to CABLE. After you've done this, select AUTOPROGRAM for your TV to detect all available stations.

Is this how I could use my tv's (http://www.consumer.philips.com/consumer/catalog/product.jsp?language=en&country=CA&catalogType=CONSUMER&productId=32PF5321D_37_CA_CONSUMER) integrated HDTV digital tuner? I've gotten the HDPVR from rogers as well but would rather use it with my other tv instead.

[Tereno]

My parents and I are subscribed under almost everything Rogers. Cellphone, house phone, Cable and Internet..I just recently purchased a HD TV from futureshop and they are giving 1 year free of HD. Now, I've been with them for about 3 years now, is there anyway that I can get a better deal on the Internet? I'm paying the normal $40 :( .. also wondering how much it is for another activation of cable. I already have the digital cable box, so no need for rental, but just wondering how much is needed to pay for the programming. Any tips on how to negotiate? Thanks.

[DRSAR]

Is this how I could use my tv's (http://www.consumer.philips.com/consumer/catalog/product.jsp?language=en&country=CA&catalogType=CONSUMER&productId=32PF5321D_37_CA_CONSUMER) integrated HDTV digital tuner? I've gotten the HDPVR from rogers as well but would rather use it with my other tv instead.

No - what I described is to get analog standard definition channels. If you subscribe to digital cable, you can get digital standard definition channels using your tv's internal tuner

Regarding receiving HDTV signals using your TV's internal tuner, consider the following:
1) In Canada, your TV's built in HDTV tuner is only useful to get over the air HDTV stations whose reception will vary based on your location and antenna
2) If you subscribe to an HDTV service, like that available from rogers, you must use their box/tuner to receive the signal
3) There was talk of using a CableCard that slides into your TV that allows you to use your TV's tuner to receive HDTV signals from subscription services but this has not caught on/is not available in Canada as far as I know (it also has many limitations)

[Slapshot747]

My parents and I are subscribed under almost everything Rogers. Cellphone, house phone, Cable and Internet..I just recently purchased a HD TV from futureshop and they are giving 1 year free of HD. Now, I've been with them for about 3 years now, is there anyway that I can get a better deal on the Internet? I'm paying the normal $40 :( .. also wondering how much it is for another activation of cable. I already have the digital cable box, so no need for rental, but just wondering how much is needed to pay for the programming. Any tips on how to negotiate? Thanks.

Call rogers tell them your looking to lower your costs and bell looks cheaper to go with some or all your services .. make sure you ask for customer service..I myself did this they gave me free pvr for 2 years and lowered my costs on internet and cable as well ..they dont want to lose you as a customer and will give you a reduced cost to keep you ..Make sure your ready if they ask you what bell is offering ..fibbing is allowed...lol...:lol:

[sqamar]

I am going to try this tomorrow. I don't have cable with Rogers but have been thinking to switch to cable for sometime.

I'll keep you all posted.

[chrome_boy]

My parents and I are subscribed under almost everything Rogers. Cellphone, house phone, Cable and Internet..I just recently purchased a HD TV from futureshop and they are giving 1 year free of HD. Now, I've been with them for about 3 years now, is there anyway that I can get a better deal on the Internet? I'm paying the normal $40 :( .. also wondering how much it is for another activation of cable. I already have the digital cable box, so no need for rental, but just wondering how much is needed to pay for the programming. Any tips on how to negotiate? Thanks.

I also bought a HDTV from BB, but I can't use the 12 months free HD & HDPVR voucher because I'm already on a promotion. BB guys said it's not problem, but of course when you talk to Rogers, no deal. $300 "discount" down the drain. The customer rep even told me to give it to a friend, but everyone I know that wants HD have it already. Oh well.

[Simkins]

Just spoke with customer retentions, I didn't get the HD PVR for 2 years, but... I got $25/mnth off of my internet providing a rented a HDPVR, and an additional 6% off of my cable. So now for channels 2 - 71, TMN on Demand (+6 movie channels), HDPVR and HD channels 501 - 541 and internet it is $94.00

Im happy with that, and I'm currently on a retentions plan with my rogers wireless as well.

[night blade]

Can I get an HD box just as easy? Don't need the PVR as I have a dedicated MCE 2005 box for that, just want a HD box, or even a couple of them.

How could I do this? Just have basic cable right now, no rogers box at all.

[staggola]

I got it and brought it back - this thing sounds like an airplane in your room always whirring and clicking

[s7r1k3r]

staggola did u get it for free and does this thing still work when you mention the bell thing. Or is there any other way to get one.

[shanshuixing]

I call Rogers this morning and get a free HD PVR for 2 year, then pick up this afternoon and install it, it works perfect! Thanks nepean19!

[e-man]

arrghhh...i just got off the phone with Rogers. I got nothing. We've been with them for 23 years! ARRRGGGGHHH.

[3rdparty]

just keep calling them back and speaking to a different rep until you find one that can offer you the deal.

I got a one time credit to cover 1 year of a std-def pvr rental.

[s1301950]

Between this and bell's current offer (50% off HD programming for 6 months, min. per month being 100$, if you're renting), which one do you think is better? or you think bell would match this (or counter match) by waiving the rental fee ? ($20 for their 9200)

I'm joining the HD crowd this xmas... and would love to get a good deal for the xmas :)

[dmacgowan]

the 15% BCB bundle is no longer available:

you have to have all four products to get the 15% now.

those who had it from before have had it grandfathered.

I've been informed that the grandfather effect only lasts until the end of my 2 year contract for internet service. So, in effect, my 15% discount will drop to 5% in September, 2007. Destroys any incentive I might have to stay with Rogers for either my internet or my cable package!

[CliveCook]

Hi,

Does this deal still work? Are people still getting the HD PVR free for 2 years? I was wondering whether it matters what rogers package you currently have, i currently have the basic digital cable package.

cheers

Clive

[kevin01]

for those of you who dont want the pvr, just the HD box, trust me you want the HDPVR.

It may be a bit loud, but it is WAY faster than the HD box. The HD box is really slow, and you really notice the difference when you get the HDPVR. I only got 2 months, and that ends this month, can i call back and ask for 2 years now?

[EveryLurker]

if your pvr deal is going to end.. just call up and tell rogers again.. that bell called.. and U TOLD bell that rogers is gonna end your pvr soon.. tell ROGERS now that bell offered you a hdpvr for 2 yrs..

i hope that makes sense.. ?? .. no harm in trying to bs rogers.. they take too much of our money for pvr's already

[jeffyjaixx]

Let me get this straight, so all I do is call up Rogers customer service and just tell them Bell offered me 2 years HD PVR and I *may* get one for free?

What is HD PVR anyways? Is it like a digital box with HD channels?

[felix]

for those of you who dont want the pvr, just the HD box, trust me you want the HDPVR.

It may be a bit loud, but it is WAY faster than the HD box. The HD box is really slow, and you really notice the difference when you get the HDPVR. I only got 2 months, and that ends this month, can i call back and ask for 2 years now?
Do you mean slow when flipping the channels? I'm waiting for mine in the mail .. got the free 10 months of Rogers HD upgrade w/ HD PVR along with my new TV from Future Shop .. can't wait :cheesygri

[EveryLurker]

^^ dammit.. u should of called rogers b4 buying the tv + getting the hd promo

you would of had 2 hdpvr's in your house now..

[kevin01]

Do you mean slow when flipping the channels? I'm waiting for mine in the mail .. got the free 10 months of Rogers HD upgrade w/ HD PVR along with my new TV from Future Shop .. can't wait :cheesygri

its slow when going through the guide. You keep pressing up or down, and then stop, but the box is still going. The HDPVR does not have this problem though, it works beautifully.

I can get teh HD package free for 10 months again, but will they let me use it a second time?

[dP21]

I just got an HDTV and got the starter kit. Currently on basic cable with High Speed Express. Can I get the HDPVR for free as well? Do i claim Bell is offering me the same thign? Or should I just go with the starter kit?

[beachlover]

I bought an LCD TV and got the Rogers HD PVR for 10 months....and love it. Now I bought a second LCD TV at Futureshop and got the HD TV starter kit again.....Will Rogers let me have another HD PVR? I mostly want to hear from anyone who did get two......

[mjdavila]

Just called... heres what they offered:


Only 5 Months free HD PVR
and 10$ off High Speed for 12 months...

[BJC]

I bought an LCD TV and got the Rogers HD PVR for 10 months....and love it. Now I bought a second LCD TV at Futureshop and got the HD TV starter kit again.....Will Rogers let me have another HD PVR? I mostly want to hear from anyone who did get two......

Their computer system will only accept one promotion at a time. You may get lucky and get a promotions dept rep who will do it manually (not by putting in the promotion number). Also remember that if you aren't paying for more than 1 outlet, you probably now will be.

[esal]

Their computer system will only accept one promotion at a time. You may get lucky and get a promotions dept rep who will do it manually (not by putting in the promotion number). Also remember that if you aren't paying for more than 1 outlet, you probably now will be.

I got the HD-PVR promo (FREE for 2 years) 2 months ago but since Dec. 11, I couldn't use it 'coz the box "reboots" itself every 2 mins. or so and I couldn't switch channels nor see the channel guide. According to Rogers, they're having "signal problems" which causes the HD-PVRs to "reboot" and "freeze". This has been an on-going problem for them. As of today (Dec. 27), they're still working on it. They even told me that they are contacting the manufacturer as well (I guess they're running out of options) :mad:

[Harkonnen]

I bought an LCD TV and got the Rogers HD PVR for 10 months....and love it. Now I bought a second LCD TV at Futureshop and got the HD TV starter kit again.....Will Rogers let me have another HD PVR? I mostly want to hear from anyone who did get two......

Their computer system will only accept one promotion at a time. You may get lucky and get a promotions dept rep who will do it manually (not by putting in the promotion number). Also remember that if you aren't paying for more than 1 outlet, you probably now will be.

I recently switched from Bell to Rogers, so I got in on the 2 years free PVR from Rogers. I recently bought a 32" TV which came with a free 1 year HD rental, so I called Rogers and the guy just added it to my account. He said that I won't be charged anything extra (i'm allowed upto 4 TV's on my account without paying anything extra). I haven't received my bill, but I hope i'm not being charged for the extra receiver.

[Bordello]

I got the HD-PVR promo (FREE for 2 years) 2 months ago but since Dec. 11, I couldn't use it 'coz the box "reboots" itself every 2 mins. or so and I couldn't switch channels nor see the channel guide. According to Rogers, they're having "signal problems" which causes the HD-PVRs to "reboot" and "freeze". This has been an on-going problem for them. As of today (Dec. 27), they're still working on it. They even told me that they are contacting the manufacturer as well (I guess they're running out of options) :mad:
I don't have that problem with my box. Why don't you get it exchanged instead of waiting around for Rogers to come up with a fix?

[esal]

I don't have that problem with my box. Why don't you get it exchanged instead of waiting around for Rogers to come up with a fix?

Is your HD-PVR a Scientific Atlanta brand? I called Rogers a while ago and they said that I can exchange my HD-PVR for an HD box and then do an exchange for an HD-PVR again once they resolve the problem. The Rogers Tech. Support rep didn't suggest to me to get an HD-PVR made by another manufacturer. According to the tech support rep, this problem affects a "large percentage" of HD-PVR subscribers. What should I do now?

[mjdavila]

Just called... heres what they offered:


Only 5 Months free HD PVR
and 10$ off High Speed for 12 months...



YESSS!! I just called back.. (3 hours later).. and told them that the Bell offer is too good to pass up..

so they said theyd give it to me but to hush up about it.. (whoops :lol: ) because its not a real promotion but they will credit it to my account for the 24 months..

and this is a new activation.. im just bundling it with my cell phone (5 years of service) and a new internet activation (4 days service)..

so.. to break it down:

24 months free HD PVR for basic digital plus sports theme pack ($29.99/month)
12 months 10$ off Hispeed (35.99/month)

minus bundle discount...

:)

im happy..

thanks RFDs! :)

[Bordello]

Is your HD-PVR a Scientific Atlanta brand?
Yes, it's an SA 8300HD.

[RnC]

I recently purchased a HD TV, how can I get some free HD services from Rogers?

SOmeone please explain :)

thanks!

[Harkonnen]

I recently purchased a HD TV, how can I get some free HD services from Rogers?

SOmeone please explain :)

thanks!

When you purchased your TV, FS/BB had a promotion that you'd get a free HD terminal (receiver) for a year - not to be confused with free service for a year; but rather the rental fee for a digital terminal/HD terminal would be waived for a year.

I'm only aware of FS/BB giving this promotion, if you bought your HD TV somewhere else you might be out of luck. If you didn't get a HD starter kit upon purchase, you should go back to wherever you bought your starter kit and ask that they give you one. All it has is a pamphlet inside with an activation code. You call Rogers, give them the activation code and they give mail you a receiver. I haven't gotten further than that, I'm still waiting for my HD terminal :)

Cheers!

[dreamaz]

I got the free HDPVR for 2 years no contract!. I did it for myself and my parents so X2!. called rogers told them bell called me and offered it to me and im thinking of switching. She put me on hold for 5 mins came back and says they will match it AND give me $10 off my internet for the next 12 months!!

Thanks for keeping this thread alive!

[Chookman]

I got the free HDPVR for 2 years no contract!. I did it for myself and my parents so X2!. called rogers told them bell called me and offered it to me and im thinking of switching. She put me on hold for 5 mins came back and says they will match it AND give me $10 off my internet for the next 12 months!!

Thanks for keeping this thread alive!

Were you on HDPVR already or looking to get it? I've tried 3 times so far with no success but I'm on basic cable with Ultimate pack and Highspeed with the $10 off. It seems they are claiming the only such promotion is if I'm a new customer and I give them a Bell receiver. They claim they can't/won't do it for existing customers looking to upgrade.

[dreamaz]

Were you on HDPVR already or looking to get it? I've tried 3 times so far with no success but I'm on basic cable with Ultimate pack and Highspeed with the $10 off. It seems they are claiming the only such promotion is if I'm a new customer and I give them a Bell receiver. They claim they can't/won't do it for existing customers looking to upgrade.

Never had the HDPVR. I told them i'm switching to Bell since Bell has offered a better deal. You need to speak with their loyalty team. The first CSR i spoke with looked up the promotions and said she couldnt' match it so she transfered me to Loyalty (customer relations). They have access to promo codes that CSRs dont.

Now i bought a plasma from futureshop and that comes with HDPVR for one year free! - gonna claim that one tomorrow.. :cheesygri

[djskret]

For those that got the HD PVR deal (for 2 years), does that also include the free HD programming or is that extra???

[Chookman]

Never had the HDPVR. I told them i'm switching to Bell since Bell has offered a better deal. You need to speak with their loyalty team. The first CSR i spoke with looked up the promotions and said she couldnt' match it so she transfered me to Loyalty (customer relations). They have access to promo codes that CSRs dont.

Now i bought a plasma from futureshop and that comes with HDPVR for one year free! - gonna claim that one tomorrow.. :cheesygri

I must be hitting stubborn reps because all three times I've spoken to customer relations and they claim to know nothing about it. On the last one, I even stated that I know for a fact that another has received the promo and they claim that it was some promo from a retailer like BB/FS etc. and it was a different department etc. Even when I tell them, no, it was through customer relations, they play dumb (or are dumb). After enough years with Rogers, I'm more inclined to believe the latter. Each time they put me on hold to look up the promo code and come back to tell me that there is nothing. I bet they have my account flagged or something.

[mjdavila]

I must be hitting stubborn reps because all three times I've spoken to customer relations and they claim to know nothing about it. On the last one, I even stated that I know for a fact that another has received the promo and they claim that it was some promo from a retailer like BB/FS etc. and it was a different department etc. Even when I tell them, no, it was through customer relations, they play dumb (or are dumb). After enough years with Rogers, I'm more inclined to believe the latter. Each time they put me on hold to look up the promo code and come back to tell me that there is nothing. I bet they have my account flagged or something.


They cannot find the promo code because its not a promotion.. the only promotion they have is with giving them a bell HD PVR receiver.. (maybe go with that one cause a RFDer said they didnt even ask for it when they came) ..

I got the 2 years free yesterday.. just called once in the morning.. got offered 5 months.. and called again a few hours later.. and they offered me the 2 years..

she specifically said that its not a promotion they offer and to keep my mouth shut about it... she said what they are going to do is just key in the discount ($-24.99/month) for 24 months.. they made "an exception" because I've had my cell with them for 5 years and they want to keep me.

[mjdavila]

For those that got the HD PVR deal (for 2 years), does that also include the free HD programming or is that extra???

when you get the box you get the default HD channels which is standard.. and you can pay an extra 5 bucks for more channels.

[wysiwyg]

when you get the box you get the default HD channels which is standard.. and you can pay an extra 5 bucks for more channels.


I have the HD PVR Free for life deal (promo from over 2 years ago, that long gone now) and I get a credit for the HD PVR, PVR digital access fee and in my case, credit for another free SD box).. No additional channels except for the free ones.

[CoinSaver]

I got the free HDPVR for 2 years no contract!. I did it for myself and my parents so X2!.

I did the same thing a while ago. I'm starting to worry about when my 2yrs comes up in the spring. I asked my folks what would they do if they had to give up the PVR. Mom replied they wouldn't give it up. They'd keep renting it. This after only about 4 months with the PVR.

I think if Rogers really wants people to jump on to the PVR, offer it free to everyone for 6 months. See how many can give it up after that.

[Eluder]

Successful with the first Relations rep I spoke to however, I did not go through with it completely, yet.

She offered the $10 credit to internet for 12 months, like everyone else, and also the 2 years HDPVR for free (no specialty HD channels), however, the PVR required a 2 year contract for cable. The only problems I see with this is what if Rogers decides to constantly raise the price of service or they come out with new promos, are we entitled still? Anyone ask about these when offered the above with 2 years agreements?

Thanks.

[expergo]

4th time calling I got the 2yr free PVR. No $10 off internet though. :( I'll call back for that.

Now to call again for the 1yr free PVR with HDTV. Thanks guys!

[Shinjieva01]

Worked!
Got 2 Years Free Hd Pvr W/ Rogers!
Thanks Op!

[bigbossman]

Worked for me as well.

Just called in and told them about bells offer, was transferred to the customer relations department. Repeated that I was made the offer from bell. Girl on the phone took about 2min to think about it and then said she could match the offer and give me the hd pvr free for 2 years (no contract).

It was that easy!
Thanks OP as well.

[williamk10]

yeah i tried calling, telling them i'd swtich the bell if they don't offer me a free PVR, even just a hd cable box but the rep woul dnot budge. I told him straight up i will cancel if i don't get it for free, and i don't mind a contract, and he told me he cannot do anything for me. even told him he'd lose a customer and no dice...

:mad:

[colorwolf]

I just called and within minutes the CSR gave me a FREE HD PVR at no charge for 2 YEARS.

Thx

[najibs]

yeah i tried calling, telling them i'd swtich the bell if they don't offer me a free PVR, even just a hd cable box but the rep woul dnot budge. I told him straight up i will cancel if i don't get it for free, and i don't mind a contract, and he told me he cannot do anything for me. even told him he'd lose a customer and no dice...

:mad:

He's just used to people like you who pretend to cancel, just to get a better deal, but when he calls you on it and says 'go ahead and cancel' then you chicken out, and you're caught in your own bluff :lol:

[whampoa]

He's just used to people like you who pretend to cancel, just to get a better deal, but when he calls you on it and says 'go ahead and cancel' then you chicken out, and you're caught in your own bluff :lol:

He need to wear dark glasses, that way he can avoid the eye contact thing.

Like the Gambler said:

Ev'ry gambler knows that the
secret to survivin',

Is knowin' what to throw away
and knowin' what to keep.

'Cos ev'ry hands a winner,
and ev'ry hands a loser.

[Symcor]

Give myself a try today, here is what I got

- 2 years HD PVR with no charge
- 3 months free for all specialty channels, including HD theme pack
- $10.00 reduction on my monthly payment for a year

Can't complain, at least for a year I guess...:cheesygri

[Shinjieva01]

Give myself a try today, here is what I got

- 2 years HD PVR with no charge
- 3 months free for all specialty channels, including HD theme pack
- $10.00 reduction on my monthly payment for a year

Can't complain, at least for a year I guess...:cheesygri

aw thats wut i forgot to ask for... the specialty channels
d'oh!

oh well... cant complain too much... got a 600$ machine for free :cheesygri

[mjdavila]

10$ off TV???

not your internet?

[Symcor]

10$ off TV???

not your internet?


Yes, you are right. It is $10.00 off from my internet, but they are under the same bill.

[shanshuixing]

Give myself a try today, here is what I got

- 2 years HD PVR with no charge
- 3 months free for all specialty channels, including HD theme pack
- $10.00 reduction on my monthly payment for a year

Can't complain, at least for a year I guess...:cheesygri

Ohh, :cool: what a good deal! unfortunately I forgot to ask the specialty channels :cry:

[juched]

I wish bell would call me to offer this. I feel bad calling Rogers and lying saying that Bell offered me this deal.

Is there a link to the bell promo somewhere online?

[mblunt]

I wish bell would call me to offer this. I feel bad calling Rogers and lying saying that Bell offered me this deal.

Is there a link to the bell promo somewhere online?

I felt the exact same way. For that reason I decided to call Bell Canada myself and ask what kinda deal they would offer existing rogers customers. They offered a free 2 year rental on a HD PVR Plus system and 50% off programing for 6 months or $35.50/m.

As soon as I got off the phone with Bell I called rogers and asked to speak with a retention manager. She ask if this had to do with a offer I received and I said yes from Bell. She sent me to customer relations and I spoke with a nice relations rep who asked what I was offered. I explained that Bell offered a free HD PVR box and $35.50 for programing (HD Theme Pk and Local Channels).

I asked if Rogers would be willing to match the deal, she said of course the 2 years no problem. The monthly fee however she could not match because Bell does not offer similar programing to rogers, it's actually equal to basic cable. So she offered me a % off my cable bill which only worked out to about 5 bucks per month. I also confirmed that the $3.99 Digital Terminal fee would drop off when I got my HD PVR Box. So all in all 2 year free rental and $9 off my cable bill. I did not discuss specialty channels since I wasn't really interested in pushing my luck. :)

[SquealADeal]

On phone with them now. Just got my existing HD PVR free for the next two years. All specialty and HD channels free for three months (including the ones I was already paying for) and a $5 monthly credit for 1 year.

[hothummer]

I currently have basic cabl and am wondering if I call ROgers and threathen to cancel if they will offer me this free HD PVR deal? Given that I am only subscribing to the minimum monthly package, I wonder if they will work to keep my business. I don't want to increase my monthly bill but would love some free stuff!

Any tips on how to deal with rogers retention?
Thanks

[tmleafs26]

Well after trying a few times in the last year (about 3 or 4) - and always getting denied. Decided to call today. Told them Bell offered me this, asked if Rogers could match, they said hold on a sec, they came back and said - Sure, we'll give it to you free for 24 months. - SWEET.
I only asked for the standard PVR not the HD PVR, didn't want to push my luck.

[mr_yellow]

Does anyone know the number I should be calling?

[juched]

I just called and explained the deal the customer service lady, and she said she was sure Rogers would gladly match that, but that the department that deals with that is currently closed for the day.

She encouraged me to call back tomorrow and ask for customer retention. I will do that in the morning.

[norbel]

Alright guys, here's the deal. I called today, talked to Customer Retention and got the deal:

2 Years Free HDPVR w/16 Channels free
Specialty Theme Package for 3 months free

I picked up the HDPVR box, set everything up.

When I was going through the channels, I noticed I got a lot of extra channels, channels I didn't expect to receive. Many of those channels were from Channels 200-500. Obviously some didn't work such as the PayPerView, but about 60 percent of them do work. I was wondering if this will be charged to my account and if you guys also received these "extra?" channels.

They told me I would get the 2 year rental free for HD, but I got a bunch of these digital channels. Also, acknowledge the fact that I had basic cable before and never had digital. Do these extra digital channels just come along with the HDPVR terminal cause I don't want this charged to my account.


Oh, and thanks to whoever recommended this.

[Symcor]

Alright guys, here's the deal. I called today, talked to Customer Retention and got the deal:

2 Years Free HDPVR w/16 Channels free
Specialty Theme Package for 3 months free

I picked up the HDPVR box, set everything up.

When I was going through the channels, I noticed I got a lot of extra channels, channels I didn't expect to receive. Many of those channels were from Channels 200-500. Obviously some didn't work such as the PayPerView, but about 60 percent of them do work. I was wondering if this will be charged to my account and if you guys also received these "extra?" channels.

They told me I would get the 2 year rental free for HD, but I got a bunch of these digital channels. Also, acknowledge the fact that I had basic cable before and never had digital. Do these extra digital channels just come along with the HDPVR terminal cause I don't want this charged to my account.


Oh, and thanks to whoever recommended this.


You got the deal like I scored yesterday (see post #646). Those extra channels you mention above should be part of your "specialty theme package for 3 months free". If you cancel the package after 3 months, only some free HD channels may stay, otherwise all will be gone.

[norbel]

You got the deal like I scored yesterday (see post #646). Those extra channels you mention above should be part of your "specialty theme package for 3 months free". If you cancel the package after 3 months, only some free HD channels may stay, otherwise all will be gone.

Yeah, Symcor, I was aware the Specialty Theme Package only included these channels as indicated on the rogers website.

Here's a quote from them:

"Upgrade to the HDTV Specialty Channel Pack** for an additional $5.95/month, and you'll receive HD TSN, HD Discovery, A&E HD, HD Net, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, and HD Fox Seattle. Order the HDTV Specialty Pack now and get your first 3 months free!"

The problem is I got a lot of extra digital channels such as Animal Planet (248), Game Show Channel, Fasion Network (266), Diva, etc. Mainly channels between 200 and 500. Some inbetween don't work such as PPV and others, but some of them do work. Symcor, is it the same for you. I was just wondering, cause if it's going to cost money, I don't want to pay. Is it free for these digital channels or what? It's not part of the Specialty Package, I just have it there.

Plus, I have all Sportsnet Channels, East, West, etc. Is this normal? LEAFS TV ALSO!! Seems to good to be true.
NHL Network, too. Is this normal?

Also, I've never had digital cable before, just basic.

[Symcor]

HDTV specialty channel pack is just one of the specialty theme package. If what I think is correct, you now got all specialty channels, go to rogers.com and you can check out the details.

If you just upgrade from basic cable (I am assuming you don't even have a digit cable box before), that will be a little bit overwhelming. You should use these 3 months to check out all the channels, find out what you like and what you don't like, and make your decision after three months.

Since you have a big jump, make sure you check your bills and remember to cancel the unwant channels after 3 months!

[mblunt]

Yeah, Symcor, I was aware the Specialty Theme Package only included these channels as indicated on the rogers website.

Here's a quote from them:

"Upgrade to the HDTV Specialty Channel Pack** for an additional $5.95/month, and you'll receive HD TSN, HD Discovery, A&E HD, HD Net, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, and HD Fox Seattle. Order the HDTV Specialty Pack now and get your first 3 months free!"

The problem is I got a lot of extra digital channels such as Animal Planet (248), Game Show Channel, Fasion Network (266), Diva, etc. Mainly channels between 200 and 500. Some inbetween don't work such as PPV and others, but some of them do work. Symcor, is it the same for you. I was just wondering, cause if it's going to cost money, I don't want to pay. Is it free for these digital channels or what? It's not part of the Specialty Package, I just have it there.

Plus, I have all Sportsnet Channels, East, West, etc. Is this normal? LEAFS TV ALSO!! Seems to good to be true.
NHL Network, too. Is this normal?

Also, I've never had digital cable before, just basic.

Welcome to Digtal. This is normal it's like a new signup taste test. They give you everything and then take it away after about 2 months or so. No additional charge, this is only for new digital box customers.

[norbel]

Welcome to Digtal. This is normal it's like a new signup taste test. They give you everything and then take it away after about 2 months or so. No additional charge, this is only for new digital box customers.

Alright, thanks guys for you help. It's three months free though right? So after 3 months, they take away everything and I'm basically left with my basic cable channels and the 16 free HD channels? Is that correct?

I don't know if it's all free for 3 months though, since all I was offered was the 3 months free Specialty Theme Package...

[juched]

Well, after calling a few times, I finally got my HD PVR free for 2 years. Thanks Rogers. I am a happy customer again!

[akz]

are there any bell deals like this ? I really dont feel like staying with rogers for their cable services anymore. I cancelled my internet and they have been reluctant to offer me any special discounts as of yet.. even spoke to a manager refused to acknowledge this deal so I guess its good bye.

[hothummer]

Just called retentions and got the ROYAL F. You... Spoke to the first person and was told that they don't have anything like the Bell "free HD PVR rental for 2 years" to offer and the best she could so was a monthly discount.

I mentioned that I personally know 5 people who were offered this deal and again, nothing. I asked to speak to a Manager and was again politely told F. You. She basically suggested that I was lying with respect to others getting this offer and they must have returned some Bell equipment to get this offer.

I am on basic cable right now and perhaps they don't feel that I am enough of a cash cow to keep but I am shocked at their complete lack of effort to make any competing offer.

Anyone have the name of a friendly CSR that I can call to get this deal?
Thanks

[hightechfan]

Just called retentions and got the ROYAL F. You... Spoke to the first person and was told that they don't have anything like the Bell "free HD PVR rental for 2 years" to offer and the best she could so was a monthly discount.

I mentioned that I personally know 5 people who were offered this deal and again, nothing. I asked to speak to a Manager and was again politely told F. You. She basically suggested that I was lying with respect to others getting this offer and they must have returned some Bell equipment to get this offer.

I am on basic cable right now and perhaps they don't feel that I am enough of a cash cow to keep but I am shocked at their complete lack of effort to make any competing offer.

Anyone have the name of a friendly CSR that I can call to get this deal?
Thanks


Call back tell them you want to upgrade to digital.They will be more then happy to offer you a deal.

[hothummer]

Thanks for the reply.. I don't want to pay any more per month for my service so not sure what telling them I want to upgrade to digital will accomplish...

Am I missing something?

[lucy_2222]

We have not been successful either. :|

I called, told them Bell was offering us a deal.

She told us that since we are part of a "bulk services" contract (we live in a house that is part of a condo corp, and our cable is included in our condo fees) and that she makes no money off us, she can't offer us the PVR.

So the money we pay for the internet (Almost $60) the money we pay for rental of the PVR ($20) and the additional channels that we have ($40) is not making money.

She offered us $10 a month off our internet for 1 year, and $10 a month off our Movie Network for 6 months(which we were planning on cancelling anyways).

Too bad for Rogers. DH is pissed, so we're going to buy a DVR ourselves, and cancel everything. So instead of them saving us $20, they are going to loose $120.

[hightechfan]

If your on basic digital your paying $37.00 a month For $2 more a month you get tmn plus timeshifting.Rogers will be more willing to bend to help you.

[Hut]

Is Bell still offering this free 2 years PVR deal? I called Bell & seems like they are not aware of this promotion as well.

[Shaf]

Can someone please summarize this deal?

From what I have read, you can call Rogers and get the following:

1. Free HD PVR for 2 years
2. 3 months free specialty channels

Now my questions are:

1. Does one need to have basic cable with Rogers? I only have Rogers internet.
2. If i get the HD PVR and 3 months of channels - is there any other monthly fee or do i just use the PVR for 2 years for free?
3. What happens after the two years? Do you have to return the PVR?

Thanks!

[hightechfan]

Shaf

1)No you don't have to have any cable at all to get this promo.

2)As for the free promo you have to only pay $2.00 per mth for the pvr fee.

3)You do not have to return the pvr but keep in mind other cable companys to not support other boxes.

[Shaf]

Shaf

1)No you don't have to have any cable at all to get this promo.

2)As for the free promo you have to only pay $2.00 per mth for the pvr fee.

3)You do not have to return the pvr but keep in mind other cable companys to not support other boxes.

Thank you!!

So, the HD PVR is not really free... it would cost $48....

[hightechfan]

Yes thats right.

[Shaf]

Yes thats right.

And it would be used to record TV shows? Only HD or can you also record SD?

[tmleafs26]

And it would be used to record TV shows? Only HD or can you also record SD?

HD-PVR will record HD shows and SD shows
Reg PVR will only record SD shows

[dP21]

I was unsuccessful as well, and it went all the way to the point where I had to cancel! They didn't budge.

Oh well, I have my HDTV starter kit which I'll use for 10 months before trying this again.

[Shinjieva01]

does anybody know how long the preview of HDTSN as well as other HD channels will last for?

[Eluder]

Don't ask for it when you already have a deal going on. I waited for my starter kit to almost expire from when I bought my HD last year. They said wait, you are currently on a one year promo, I said yes, but that isn't from Rogers, it was from Futureshop giving me the kit. At that point, she pretty much budged.

I was unsuccessful as well, and it went all the way to the point where I had to cancel! They didn't budge.

Oh well, I have my HDTV starter kit which I'll use for 10 months before trying this again.

[kmltick]

does anybody know how long the preview of HDTSN as well as other HD channels will last for?

January 5th, at least that's what they said on the little pamphlet they sent me.

[scoop]

ill have to give this a whirl.

[Rosico]

anyone have their rogers services bundled getting this deal? It appears as though under their VIP are having a harder time ... appreciate your insight.

[expergo]

anyone have their rogers services bundled getting this deal? It appears as though under their VIP are having a harder time ... appreciate your insight.

I got it and am VIP.

[BoxsterS]

People from Western Canada that are with Shaw must be fuming everytime they see someone get a free HD PVR rental for 2 years for nothing. I like Shaw, they have good service, but their HD receivers are highway robbery and they make no attempt to give their long term customers any deals whatsoever when they want to upgrade to HD.

[nano]

does anybody know how long the preview of HDTSN as well as other HD channels will last for?

i think its till the end of the world junior's tourney

[warpdrive]

Does the HDPVR box come with HDMI cable?

[21Rouge]

Does the HDPVR box come with HDMI cable?


Nope. I just received the Roger's HDPVR just before Christmas by UPS. Only component cables are included. I picked up the HDMI<-->HDMI cable later that week.

[vicjavaguy2005]

I would love to switch to Shaw HD, but their PVR's are way too much for what you get. Anyone tried to do this switch with Shaw, by threatening to go to Bell ?

[brunes]

Does the HDPVR box come with HDMI cable?

Just get one from monoprice.com, they're like $10 shipped.

[Eluder]

Same here.

I got it and am VIP.

[JonJubeTube]

Rogers refused to match the offer.Even offered to upgrade to VIP - which by the way is deceptively different and more than the grandfathered VIP program.

That was the third call.

Second call's customer retention agent noted a previous HD deal with a futureshop television promotion last year.

Does anyone know if taking advantage of one program promotion precludes from participating in all future programs or upgrades? (ie deal using customers are not the kind Rogers wants)

Second agent also noted that Rogers could quite easily recognize and code for various other pvr's from other cable companies, but choses not to do so. Thus it forces customers to pay the highest price possible for an artificial pvr market.

I'll leave that one up to economists and lawyers.

(btw this is my first post and you guys rock!)

[hightechfan]

i think its till the end of the world junior's tourney

They will be offering the free preview untill march 31.

[shadow_cruiser]

Just called Rogers 4 times after spending an hour on the phone. Here's the summary of my calls

1st call to CSR - Said he could only offer me 3 months free HD programming and thats it. Offered to transfer me to retentions if I wanted to cancel and said they have the ability to offer better promos. CSR asked his manager if he's heard about this bell deal and he said bell isn't offering anything like this.

2nd call to retentions - Lady was a *****. Told her about the Bell offer and said because I'm on VIP and also get 15% off that she could only offer another 8% off my bill and thats it. I explained I have been with Rogers for 24 years and have these services, etc, etc, but she still wouldn't budge. She put me on hold to ask other departments if they heard of this bell deal and nobody has heard of it.

3rd call to retentions - Told her about the HD PVR deal from bell again and said she couldn't offer anything like that but only 6 months of free HD programming and a regular HD box for 8.95/month.

4th call to retentions - Told her my wife saw a promo from bell, she called bell and then bell called her back offering 2 year free HD PVR and 50% programming for 6 months. She opens up my account and says I see you've been a long time customer. She offered a 1 year free HD PVR. I then asked about upgrading from Express internet to Extreme internet. She offered me Extreme for $41.95, $2 less than express. She hasn't heard about this bell deal but offered me a discount anyways. I took both offers and said thank you.

PVR will be coming next week by courier. Thanks RFD!!. After speaking with the four reps, I assume this 2 year free pvr is dead.

[Macross_Freek]

Just called retentions and the rep wouldn't budge because I have too many promos right now. I just came off the 6 months free HDPVR rental with purchase of new HDTV from Futureshop and right now am on a 4 months promo for a bunch of channels including the grand-fathered plan of 15% off discount bundle. All she could offer me was $10 bucks off my internet bill for a month so I took that and decided that I would try again when my other promo is up.

Apparently you can't be on multiple promos at the same time according to her.

Also when I asked about the grandfathered bundle discount of 15% she said that I would have that indefinitely but just would not be under contract anymore. Whether or not this is true I have no idea. Anyone else try recently?

My current services are:
Basic Cable
HDPVR Rental (6 months free promo ended in november)
All Specialty Digital Channels (Currently on promo 4 months free ending in Feb)
Fairchild Television
Hi-Speed Express Internet

[Deckard]

Thanks Guys, it only took 2 calls to Rogers to get the following:

Rogers Setup before the two calls
Rogers Hi-Speed Internet
Basic Analog Cable
$76 per month

Rogers Setup After the two calls
Rogers Hi-Speed Internet
Digital Cable with HD PVR free rental for 2 years
Speacialty Theme Pack for 1 yr free
$76 per month

The order was placed yesterday and I received the HD PVR (which was installed by a technician) by 10 AM this morning.

:D

[williamk10]

okay guys what number are you all calling to get this?

I've called Shaw multiple times and they would not budge..i have an existing account with them, threatened to leave, but they would not budge. I will be setting up a new account with them in the next few weeks and will try to get a free PVR rental (or sign with Bell instead)

[plymouthhater]

For those with the full digital channel service on the "4 months free" trial - Remember that they want 30 days notice to cancel or they will bill you the full pkg price for the digital channels!

[CoinSaver]

okay guys what number are you all calling to get this?

I've called Shaw multiple times and they would not budge..
You did notice this was about getting a free PVR from Rogers, right?

[najibs]

You did notice this was about getting a free PVR from Rogers, right?

:lol: :arrowu: :lol: :arrowu:

[Steveoph]

Thanks Guys, it only took 2 calls to Rogers to get the following:

Rogers Setup before the two calls
Rogers Hi-Speed Internet
Basic Analog Cable
$76 per month

Rogers Setup After the two calls
Rogers Hi-Speed Internet
Digital Cable with HD PVR free rental for 2 years
Speacialty Theme Pack for 1 yr free
$76 per month

The order was placed yesterday and I received the HD PVR (which was installed by a technician) by 10 AM this morning.

:D

That's exactly what I'm on right now Deck. Who did you talk to, the customer loyalty CSR's? And how did you go about getting that deal, it's exactly what I want lol.

[williamk10]

You did notice this was about getting a free PVR from Rogers, right?

my bad..i meant Rogers :p

[hightechfan]

okay guys what number are you all calling to get this?

I've called Shaw multiple times and they would not budge..i have an existing account with them, threatened to leave, but they would not budge. I will be setting up a new account with them in the next few weeks and will try to get a free PVR rental (or sign with Bell instead)

To get a new account you have to cancel you current service and waite 45 days before signing up again.

[kevin01]

just got six months...got three months before... so 10 months free of the HD box, plus 3 months free with HD box plus the HDPVR, and now 6 more months of the HDPVR... lol im happy with it... oh yea i get free channels too

the only reason she said she gave it was because my family has been a customer for 12 years. 12 years cable, 7 years cell phone, 6 years internet, and a few months of home phone.

[Deckard]

Thanks Guys, it only took 2 calls to Rogers to get the following:

Rogers Setup before the two calls
Rogers Hi-Speed Internet
Basic Analog Cable
$76 per month

Rogers Setup After the two calls
Rogers Hi-Speed Internet
Digital Cable with HD PVR free rental for 2 years
Speacialty Theme Pack for 1 yr free
$76 per month

The order was placed yesterday and I received the HD PVR (which was installed by a technician) by 10 AM this morning.

:D

That's exactly what I'm on right now Deck. Who did you talk to, the customer loyalty CSR's? And how did you go about getting that deal, it's exactly what I want lol.

I called the 1888rogers1 and asked the CSR they said that they can't do anything for me but the Retention CSR might be able to, so they transferred me.

I just received my new invoice online and none of the credits have been applied. Did anyone else get this? Do I need to wait for the next invoice or should I call them?

[gsrce]

Just called twice.

First time I spoke with customer service and they offered me a pvr for $10 a month or a discount on my account, they also tried to tell me bell sucked and wasn't worth my time or money.

Second time I spoke with retentions, told them about the deal of 2 years free pvr and $35.50 a month or 50% off for 6 months, they told me they could do the reduction in cost or the pvr, I happily took the 2 years free pvr =)

Thanks for everyones help in this! And good luck to others.

[Deckard]

Just called twice.

First time I spoke with customer service and they offered me a pvr for $10 a month or a discount on my account, they also tried to tell me bell sucked and wasn't worth my time or money.

Second time I spoke with retentions, told them about the deal of 2 years free pvr and $35.50 a month or 50% off for 6 months, they told me they could do the reduction in cost or the pvr, I happily took the 2 years free pvr =)

Thanks for everyones help in this! And good luck to others.

For those of you having trouble, I belive the deal maker is this piece of information from Bell:

2 years free pvr and $35.50 a month or 50% off for 6 months

Quote this to the Retention CSR and the deal should be made. Good Luck!

[rinse]

For those of you having trouble, I belive the deal maker is this piece of information from Bell:

2 years free pvr and $35.50 a month or 50% off for 6 months

Quote this to the Retention CSR and the deal should be made. Good Luck!

35.50/month for what? Cable?

[Deckard]

35.50/month for what? Cable?

No, for Bell expressview programming

[gsrce]

For those of you having trouble, I belive the deal maker is this piece of information from Bell:

2 years free pvr and $35.50 a month or 50% off for 6 months

Quote this to the Retention CSR and the deal should be made. Good Luck!

Thats exactly what I quoted to them, I think it may just depend on how much you're spending with them currently. I'm only using basic cable right now for $40 a month, so they aren't making a ton off of me.

[SergesPlace]

This deal keeps getting sweeter for me. I asked to them to give me the HD Specialty Channels for free for 2 yrs because when i got the HD PVR for 2 yrs deal they said they would throw in "all HD programming" So when i called to complain that i wasn't getting all the HD channels they finally agreed to give me a credit of of $81.39 (12 months x $5.95+tx) and 1year of free HD Specialty Channels.

[scoop]

Sweet deal! Been putting this off till football season was over as I didnt want to risk losing my Sunday Ticket!

Just got off the phone and got the HD box (which I had been paying for) free for 2 years, $5 off per month for 1 year, and 50% off for three months.

My bill pre calling was about $135 a month.

My bill for the next three months will be $47 a month. $94 a month after that for the next 2 years. :D

[Deckard]

Thats exactly what I quoted to them, I think it may just depend on how much you're spending with them currently. I'm only using basic cable right now for $40 a month, so they aren't making a ton off of me.

Not sure if you noticed my first post, but I too was only paying for basic cable and High Speed Internet. Do you have HS Internet with Rogers?

[patrob]

What is the best deal anyone is getting from Rogers that is below $50 mth.? & what channels are included? I am so confused with all these packages, theme packs... :|

Thx,

[TorontoEh]

Okay guys perhaps some of you can shed some light as to where I can get more savings out of what I'm currently getting fron Roogers....

Current setup:

Highspeed Internet $39.99 includes taxes
Basic cable in Living room with 3 Free Theme Packgs 3 months
HD Channels (502....and on) but not speciality + free HD Rental for 1 year (through FS TV Promotion)
So pay 1 extra outlet fee $6.66

Come down to monthly = $86 in all

I'm thinking of removing basic cable from living but then I'll lose those channels in my master (apart from HD Channels)

Anyone have any ideas???

[scoop]

Okay guys perhaps some of you can shed some light as to where I can get more savings out of what I'm currently getting fron Roogers....

Current setup:

Highspeed Internet $39.99 includes taxes
Basic cable in Living room with 3 Free Theme Packgs 3 months
HD Channels (502....and on) but not speciality + free HD Rental for 1 year (through FS TV Promotion)
So pay 1 extra outlet fee $6.66

Come down to monthly = $86 in all

I'm thinking of removing basic cable from living but then I'll lose those channels in my master (apart from HD Channels)

Anyone have any ideas???
You cant remove basic cable. basic cable is the minimum you need to have. All you could really do at this point would be too remove the extra connection fee. That would mean you would lose your cable in the extra room. I assume all Rogers would do is disconnect the cable going to the living room from your cable entry point (usually in basement). Not hard to re-establish a connection yourself and avoid the monthly fee.

[TorontoEh]

You cant remove basic cable. basic cable is the minimum you need to have. All you could really do at this point would be too remove the extra connection fee. That would mean you would lose your cable in the extra room. I assume all Rogers would do is disconnect the cable going to the living room from your cable entry point (usually in basement). Not hard to re-establish a connection yourself and avoid the monthly fee.

Hey Scoop, i see what you mean...Thats exactly what i was thinking they'd do. I'd basically get no cable in living which currently is setup as my main and my master is setup as 1 extra outlet. I confirmed iwth rep that they would designate the master as main only outlet and cut the living room one.

But i guess Basic cable is necesary ? Does Bell has the same condition on their HD Box and programming that you need their basic cable?

[gsrce]

Not sure if you noticed my first post, but I too was only paying for basic cable and High Speed Internet. Do you have HS Internet with Rogers?

No I don't have internet with rogers any longer. Back in November Bell had a deal going for a free 17' dell flat lcd monitor and 3 months free, on a 1 year contract, really great deal and Bell has unlimited bandwidth as opposed to Rogers who limits your downloading.

[Deckard]

No I don't have internet with rogers any longer. Back in November Bell had a deal going for a free 17' dell flat lcd monitor and 3 months free, on a 1 year contract, really great deal and Bell has unlimited bandwidth as opposed to Rogers who limits your downloading.

That may be the reason why you keep getting denied. Keep trying.

[Mike_C]

Thanks! OP....

Current : $38.xx (Tax inlcuded)
- Basic Cable
- Cable Plus Original (which include Fairchild)

Tomorrow : $43.xx (Tax included)
- HDPVR (free for 2 years)
- Same existing channel lineup
- All HD Channels

:lol: :lol:

[michelb]

Out of curiosity, has anybody managed to get a good deal for 2 PVRs? I'd really like to get 2 HDPVRs but I'd be satisfied with 1 HDPVR and one SDPVR

Let us know.

[ggweci]

Can this deal be had for new activations? or is only for current subscribers?

[yellowsugga]

I managed to get 1/2 price on PVR rental for 1 year. They would not give me anything better than that!

[jiffylube1024]

I managed to get 1/2 price on PVR rental for 1 year. They would not give me anything better than that!

Really?? You should have tried calling again perhaps.

We got free PVR rental with no stated time limit. They simply shipped us the new PVR. This was as our free 1 year rental of a regular HD box (from buying an HDTV last boxing day @ FS) was expiring.

Did you hardball them - say that you're considering changing to Bell service?

[patrob]

Thanks! OP....

Current : $38.xx (Tax inlcuded)
- Basic Cable
- Cable Plus Original (which include Fairchild)

Tomorrow : $43.xx (Tax included)
- HDPVR (free for 2 years)
- Same existing channel lineup
- All HD Channels

:lol: :lol:

Except basic cable, what other channels are included in the "Cable Plus Original"? On Rogers website it has some theme packs as options... :(

So to get that what would I need to say to them? If I still have the reg. TV not HD, can the HDPVR still record?

Hope my question doesn't sound silly... :lol:

[Mike_C]

Except basic cable, what other channels are included in the "Cable Plus Original"? On Rogers website it has some theme packs as options... :(

So to get that what would I need to say to them? If I still have the reg. TV not HD, can the HDPVR still record?

Hope my question doesn't sound silly... :lol:

Channel 1 to 36 and 59 to 7x
However, I do believe it is a grandfather package from previous Classicom customer. When Roger took over the client base, they promise to keep the existing channel lineup.

[patrob]

Channel 1 to 36 and 59 to 7x
However, I do believe it is a grandfather package from previous Classicom customer. When Roger took over the client base, they promise to keep the existing channel lineup.

Thanks, but I really need my HGTV :D , & really don't want to pay more than $50/mth. I want to try Look TV but they don't have any promotions for the receiver & installation - almost $200 :(

[Shinjieva01]

in terms of HD specialty channels, the only ones i am interested in are discovery, tsn and raptors. anybody kno if i can just order those specific ones?

[cocochanel]

Really?? You should have tried calling again perhaps.

We got free PVR rental with no stated time limit. They simply shipped us the new PVR. This was as our free 1 year rental of a regular HD box (from buying an HDTV last boxing day @ FS) was expiring.

Did you hardball them - say that you're considering changing to Bell service?

I called twice today and talked to several CSRs...none of them can offer me the same deal..not even any discount =(

they even asked for the name of the people who get the deals..what should I do..help~~

[scoop]

I called twice today and talked to several CSRs...none of them can offer me the same deal..not even any discount =(

they even asked for the name of the people who get the deals..what should I do..help~~
Did you ask for the customer retention department?

[joe229]

For those of you having trouble, I belive the deal maker is this piece of information from Bell:

2 years free pvr and $35.50 a month or 50% off for 6 months

Quote this to the Retention CSR and the deal should be made. Good Luck!

Wait, 50% off what exactly? Wouldn't 50% off for 6 months be way less savings than 2 years free PVR? Are these two equivalent in some way?

[Bastich]

I called twice today and talked to several CSRs...none of them can offer me the same deal..not even any discount =(

they even asked for the name of the people who get the deals..what should I do..help~~
1) The first rule of RFD is you don't talk about RFD.
2) Call back at a different time of day. Apparently you get better "quality" staff during the day.
3) Get the specifics on the ExpressVu deal you're trying to match.
4) Tell Rogers in no uncertain terms that your husband/wife wants to switch to Bell (due to #3), ask what they can offer to keep you.

If you're not getting through the first line of Customer Service Roadblocks to the Retention people, you're not being assertive enough.

:cool:

[Deckard]

Wait, 50% off what exactly? Wouldn't 50% off for 6 months be way less savings than 2 years free PVR? Are these two equivalent in some way?

A free PVR rental for 2 years and 50% off programming.

[kmltick]

in terms of HD specialty channels, the only ones i am interested in are discovery, tsn and raptors. anybody kno if i can just order those specific ones?

Those channels are part of the HD "Specialty" pack... which tacks on $6 more a month.

[lucy_2222]

So, Hubby called back a couple of days ago to cancel everything.

Pvr - gone. ($20/month)
TMN - gone. ($20/month)
Special Channels - gone ($30/month)
Extreme Internet - gone. ($60/month)

And they did nothing, not a peep, oh, except to offer us 25% off TMN for 4 months. Ridiculous. I'm not sure if I should call them back or not? $130/month they lost.

[hightechfan]

So, Hubby called back a couple of days ago to cancel everything.

Pvr - gone. ($20/month)
TMN - gone. ($20/month)
Special Channels - gone ($30/month)
Extreme Internet - gone. ($60/month)

And they did nothing, not a peep, oh, except to offer us 25% off TMN for 4 months. Ridiculous. I'm not sure if I should call them back or not? $130/month they lost.

Are you on the vip pack.

[lucy_2222]

I'm not sure. Why?

[llbgal]

I am on VIP -- and I just (literally just got off the phone) got the deal. I got an HD PVR free for 2 years and my cable charges reduced to 35.50 for 1 year. The whole thing happened very quickly and the person was very nice and pleasant.

[joe229]

I am on VIP -- and I just (literally just got off the phone) got the deal. I got an HD PVR free for 2 years and my cable charges reduced to 35.50 for 1 year. The whole thing happened very quickly and the person was very nice and pleasant.

Would you be willing to script that conversation a bit for us? I'm still trying to get up the nerve to call again(first time no go), trying to figure out what to say ;)

[Watson]

I called in the cancel the 4 months free specialty channel pack deal that they had on line and thought I would give things a try.

I had received a call from Bell, well probably some outsourced sales office, offering me $100 for each service that I returned to. In addition since there is the supposed $45 CRTC imposed Bell hook up fee they would give me an additional $25 or $125 for returning to Bell for the phone.

So after cancelling the 4 months free specialty channel pack I advised of the offer from Bell. The CSR said that she would put me through to someone who I could talk to about getting a break on my Rogers account. I have basic Home Phone, basic digital cable plus 1 channel and high speed internet. I already have the 15% grandfathered bundled discount as well.

I spoke to a nice girl who I assume works in retentions (I didn't ask). I politely explained the offer from Bell and asked what Rogers could do for me.

Since I already have a free lifetime rental of an HD box (non-PVR) from Rogers (traded in my DirectTV receiver) when they had the first winback program and got Rogers to activate an American Comcast 8300HD that I bought off ebay and basic digital cable plus 1 they weren't willing to budge on that. However, she gave me $10 off a month for 12 months on the high speed internet and free Home Phone for 6 months. So about $300 savings over the year in addition to my existing 15%. I thought it was fair.

To be nice I asked to speak with her supervisor and complemented the CSR on her great customer service.

[brunes]

I am on VIP -- and I just (literally just got off the phone) got the deal. I got an HD PVR free for 2 years and my cable charges reduced to 35.50 for 1 year. The whole thing happened very quickly and the person was very nice and pleasant.

How did you get your chargers reduced so much? Are you just on a very basic package or something??

My charges are about $65-70 a month, including my 15% bundle discount. That's getting me "VIP Plus With Movies" though. I also have the HD PVR, another HD Terminal, and a normal digital terminal.

[skibaroo]

I just got off the phone with Customer Relations with an HD PVR free for 2 yrs. (upgraded from an HD box that I had free for a year), 12% off digital cable and 20% off internet. I told them about the Bell deal (which I may have embellished a little bit) and they were more than happy to accommodate me.

[EL820]

So after cancelling the 4 months free specialty channel pack I advised of the offer from Bell. The CSR said that she would put me through to someone who I could talk to about getting a break on my Rogers account. I have basic Home Phone, basic digital cable plus 1 channel and high speed internet. I already have the 15% grandfathered bundled discount as well.

Apparently, the 15% grandfathered bundle discount is only grandfathered for 2 yrs from the time you agreed to bundle your services with Rogers.

I see the bundle discount is already scheduled to be removed. :evil: I'll have to see if Retention will continue to give me the 15% discount with only 3 services.

[Shredder59]

just got a new HDTV. Sharp Aquos=sweet. analog cable on the aquos = not sweet.

Just called Rogers. Asked for the customer retention dept. CSR said they could help me. explained everything but got no decent offer from them. CSR also said they do not have access to all my billing information. question: do i need tocall back tomorrow during business hours to get a hold of a cust. retention dept.?

thanks.

[SpYDeRTeC]

For those who got the free 2 years free HD PVR .. what happen when your done with the 2 years? Can you buy the HD PVR off them after?

[Bastich]

... I'm not sure if I should call them back or not? $130/month they lost.
Don't worry about it. If they're anything like Bell, you'll get a call a month AFTER cancelling with some lame offer to get you back.

:rolleyes:

[HELGA]

Don't worry about it. If they're anything like Bell, you'll get a call a month AFTER cancelling with some lame offer to get you back.

:rolleyes:

thats for sure!!!

[sic_e _deals]

in terms of HD specialty channels, the only ones i am interested in are discovery, tsn and raptors. anybody kno if i can just order those specific ones?

Just to let you know Raptors HD is FRAUD.... No raptor game on ch. 506 (raptors HD) is in actual WS HD, here is an email that CS sent to me after I questioned them about it.

Dear Eric,

Thank you very much for your email and your interest in Raptors NBA TV. We appreciate the fact that you took the time to write to us with your suggestions and comments.

We are sorry that you are disappointed that Raptors games are not yet in HD on Raptors NBA TV HD and we understand your frustration. At this time the only broadcaster of Raptors games in HD is TSN.

Raptors NBA TV is currently working towards having the ability to broadcast all Raptors games, which are exclusive to Raptors NBA TV, in HD for next season. At the present moment the major issue for us is the production and transmission costs associated with broadcasting in HD.

Please note that while the Raptors games exclusive to Raptors NBA TV are not in HD at this time, there are other games broadcast in HD for you to tune into on Raptors NBA TV.

I have included below two schedules that will help you determine what games are in HD. Here is the link to the Raptors season schedule, any game broadcast by TSN is HD. http://www.nba.com/raptors/schedule/

At the bottom of this email there is also a list of all the NBA games that Raptors NBA TV airs and which ones are in HD.

I hope that you find this information helpful! Thanks for being a fan!

155 NBA Games / 124 in HD
24 Exclusive Raptors Games

Believe me I'm no fan of T.J. Ford, Sam (what's a time out) Mitchell or this channel good thing I don't pay for it.

[sic_e _deals]

For those who got the free 2 years free HD PVR .. what happen when your done with the 2 years? Can you buy the HD PVR off them after?

By that time they'll be so inexpensive BNIB you won't want this crappy one but for now it will do just fine.

[SergesPlace]

By that time they'll be so inexpensive BNIB you won't want this crappy one but for now it will do just fine.

It's true. The Rogers HD PVR's features are laughable compared to the Bell Expressvu PVR.
It doesn't even have a freakin' 30sec skip button.

[hightechfan]

Just to let you know Raptors HD is FRAUD.... No raptor game on ch. 506 (raptors HD) is in actual WS HD, here is an email that CS sent to me after I questioned them about it.

Dear Eric,

Thank you very much for your email and your interest in Raptors NBA TV. We appreciate the fact that you took the time to write to us with your suggestions and comments.

We are sorry that you are disappointed that Raptors games are not yet in HD on Raptors NBA TV HD and we understand your frustration. At this time the only broadcaster of Raptors games in HD is TSN.

Raptors NBA TV is currently working towards having the ability to broadcast all Raptors games, which are exclusive to Raptors NBA TV, in HD for next season. At the present moment the major issue for us is the production and transmission costs associated with broadcasting in HD.

Please note that while the Raptors games exclusive to Raptors NBA TV are not in HD at this time, there are other games broadcast in HD for you to tune into on Raptors NBA TV.

I have included below two schedules that will help you determine what games are in HD. Here is the link to the Raptors season schedule, any game broadcast by TSN is HD. http://www.nba.com/raptors/schedule/

At the bottom of this email there is also a list of all the NBA games that Raptors NBA TV airs and which ones are in HD.

I hope that you find this information helpful! Thanks for being a fan!

155 NBA Games / 124 in HD
24 Exclusive Raptors Games

Believe me I'm no fan of T.J. Ford, Sam (what's a time out) Mitchell or this channel good thing I don't pay for it.


It is not fraud it maybe at the most is misleading but its not fraud.

[rinse]

They never advertised that any or all Raptors games would be in HD. How is this fraud exactly?

It's an HD channel for RaptorsTV, that gives them the ability to broadcast HD games. The weekly TNT games as well as some NBAtv broadcasted games are in HD.

What's the big deal?

[freddyprinze]

Out of curiosity, has anybody managed to get a good deal for 2 PVRs? I'd really like to get 2 HDPVRs but I'd be satisfied with 1 HDPVR and one SDPVR

Let us know.

I got a HD PVR free rental for 2 years and I received 2 yrs free for a regular HD digital box (no PVR). This was right after Christmas and I told Rogers retentions that Bell offerred me a similar deal. Needless to say I'm very happy!

[felix]

By that time they'll be so inexpensive BNIB you won't want this crappy one but for now it will do just fine.
yup, hopefully it will be smaller too like the newer non-HD digital box. I recently got a new SD digital box (Rogers Scientific Atlanta Explorer 1840) after cancelling and returning the old one from the other home, and was surprised how much smaller it is, eventhough it looks exactly the same on websites like futureshop. :)

I wonder why we don't get the cool looking Motorola ones like in non-Ontario provinces?

[Eluder]

You'll be hard pressed to find a PVR that's really small. Since they all have HDs and therefore need proper cooling, the boxes will be larger. Doesn't mean they can use a 2.5" HD and shrink the board, but that means a much higher price.

yup, hopefully it will be smaller too like the newer non-HD digital box. I recently got a new SD digital box (Rogers Scientific Atlanta Explorer 1840) after cancelling and returning the old one from the other home, and was surprised how much smaller it is, eventhough it looks exactly the same on websites like futureshop. :)

I wonder why we don't get the cool looking Motorola ones like in non-Ontario provinces?

[jedd999]

1) The first rule of RFD is you don't talk about RFD.
2) Call back at a different time of day. Apparently you get better "quality" staff during the day.
3) Get the specifics on the ExpressVu deal you're trying to match.
4) Tell Rogers in no uncertain terms that your husband/wife wants to switch to Bell (due to #3), ask what they can offer to keep you.

If you're not getting through the first line of Customer Service Roadblocks to the Retention people, you're not being assertive enough.

:cool:

Well, the bell site seems to be down, and I did a quick search and found some information about bundle deals that bell is offering, but does anyone have specifics of a really great bell deal to throw at rogers?

I see on their website that they are offering 50% off of expressview for 6 months, and a $100 programming credit (with a 2 year contract... shhhhh dont have to mention that part :D)

But in terms of a full package deal, what kind of discounts does bell offer / what is the best deal you have seen from them so that I can have some concrete information when making the call to rogers? I want to try to get the 50% and at least a free HD receiver (a PVR would be nice, but isnt necessary)

Thanks!

[felix]

jedd999 : Are you by any chance jedd999 from that anything4free forum? :)

[najibs]

jedd999 : Are you by any chance jedd999 from that anything4free forum? :)

Guy with the same name on 2 different penny pincher websites....i'd say its too much of a coincidence...it's deifnitely him :lol:

[jedd999]

jedd999 : Are you by any chance jedd999 from that anything4free forum? :)

With the same avatar... It sure is :D

I have actually been trolling the forums here for a long time before I started the freebie stuff, and I probably spend more time here, but I dont really post so much...

[findme]

This was my current Television Charges:

"VIP Ultimate with Movies" = 83.66 after discounts
HD PVR Rental = 17.97 after discounts
Digital Service Fees = 5.98 after discounts
Total Bill = 122.68 including taxes

I was able to get them to change it to this:

"VIP Ultimate with Movies" = 83.66 after discounts
HD PVR Rental = FREE for 2 years
Digital Service Fees = FREE for 2 years
Total Bill = 95.37 including taxes

I'm now saving 27.31/month, or 22%, without any change in service! Thanks RFD!

[gdong]

just called twice, both times they didn't budge. said i already have a "better choice" discount of 5% locked in for 2 years and they couldn't add any additional % discounts off my bill. They also said they had nothing that could match the bell 2 year discount. I did mention the bell pvr free for 2 years and the channels for 35.50 and still nothing. any tips?

[jedd999]

Well, finally made the call today

This is what I ended up getting:

My normal cable bill is $59/month for $39 / month
$5 service credit on 2 cell phones
$29/month high-speed internet for a year

I tried to get the HD terminal rental free, but couldnt haggle that one of those (they wanted $11.95 / month)... ill have to call back again in a few weeks and try to get one of those

[aztekasaur]

Well, I finally got around to making the call on Friday. The auto-attendent didn't make it easy. First, I spoke to someone in the Consolidated accounts dept and he offered me 18 months free HD PVR and said that that was the limit that he could approve. I was at work and had to hang up and when I called back, I got someone else who wouldn't match that offer.

Got mad. Call retentions - btw, there are different retentions depts. I was connected to cable retentions and had to be transferred to Consolidated retentions.

Bottom line - I used the Bell routine - AND they did call me to switch about a year ago.;)

Ended up with the HD PVR free for 2 years, 20% off internet for 1 year, "pick and pack (?)" discount for 3 months worth $41.95/month.

Overall, it took me about 45 minutes for the last call but, I'm pretty jazzed about the HD.

There was none in stock for pickup - Pickering/Ajax - so they're shipping it UPS and it's supposed to be here Monday.

Way to go OP & all who called and got the deal!!:D :D

Note: I also have the SD PVR free for as long as I'm a Rogers customer - old promo and because I'm a VIP member, a SD STB free. THREE digital boxes and NO rental fees.

[SergesPlace]

Everyone who has the SA8300 HD PVR , please check out the latest firmware updates here.

http://www.redflagdeals.com/forums/showthread.php?t=394642

[fedupandtired]

I'm new to this whole Forum thing...but I do have a questions that I hope others can answer.

My Better Choice Bundle of 15% was agreed to in Feb 2005 and should therefore be expiring next month. I have read a bunch of posts were people spoke of receiving calls or letters for Rogers before there plan expired. I have heard nothing from them at all.

So I ask everyone, did anyone else not get a call or letter? Did their discount continue after their expiry date? Did anyone negotiate a good/great/better deal during the telephone conversation they had with Rogers over their old 15% bundle? My discount is set to reduce to 5% if they catch me and I really want to keep my bill down.

Any assitance would be appreciated.

[DealMakerLoverBreaker]

I'm new to this whole Forum thing...but I do have a questions that I hope others can answer.

My Better Choice Bundle of 15% was agreed to in Feb 2005 and should therefore be expiring next month. I have read a bunch of posts were people spoke of receiving calls or letters for Rogers before there plan expired. I have heard nothing from them at all.

So I ask everyone, did anyone else not get a call or letter? Did their discount continue after their expiry date? Did anyone negotiate a good/great/better deal during the telephone conversation they had with Rogers over their old 15% bundle? My discount is set to reduce to 5% if they catch me and I really want to keep my bill down.

Any assitance would be appreciated.

BCB discounts are not suppose to expire. I've been getting 15% for a long time and I expect it to continue unless I cancel a service or something. I just checked the website and don't see anything about expiry either. Basically maintain your services and maintain your discount. Sometimes Rogers changes the %'s but if you were signed up belore the change your old deal is grandfathered.

[mrtvgame]

BCB discounts are not suppose to expire. I've been getting 15% for a long time and I expect it to continue unless I cancel a service or something. I just checked the website and don't see anything about expiry either. Basically maintain your services and maintain your discount. Sometimes Rogers changes the %'s but if you were signed up belore the change your old deal is grandfathered.


No, their BCB have come to and end as of December 1st. And yes to the other guy they did send out a letter explaining the new structure.

Basically 1-2 services, no discount. 3 services 10% and everything 15%.

The VIP program is still in effect.

Also as of February 1st they are going to restructure their digital cable plans. Everything is going up in price.

I called and moved my phone over to them to get a better discount. As part of that deal they offered 4 months free on the phone service.

Hope this helps.

[DealMakerLoverBreaker]

No, their BCB have come to and end as of December 1st. And yes to the other guy they did send out a letter explaining the new structure.

Basically 1-2 services, no discount. 3 services 10% and everything 15%.

The VIP program is still in effect.

Also as of February 1st they are going to restructure their digital cable plans. Everything is going up in price.

I called and moved my phone over to them to get a better discount. As part of that deal they offered 4 months free on the phone service.

Hope this helps.

Well thanks for for correcting me mrtvgame and sorry for the mistake fedupandtired. I should change my name to more closely match yours. I haven't received a letter or a call about this change. Thats sucks, so were all gonna lose our discounts? Guess I'll shutup now since this is probably off topic anyhow.

[shopper-X]

BCB discounts are not suppose to expire. I've been getting 15% for a long time and I expect it to continue unless I cancel a service or something. I just checked the website and don't see anything about expiry either. Basically maintain your services and maintain your discount. Sometimes Rogers changes the %'s but if you were signed up belore the change your old deal is grandfathered.

I called Rogers to enquire about the cancellation fees if I cancel my services and I was told that my contract term was over November 2005. The CSR continued to tell me that as long as I keep atleast two services I will continue to get my 15% off all services. All I have is Cable and Internet.

I guess I'm grandfathered at 15% for two or more services and I'll continue to keep the services.

[DealMakerLoverBreaker]

I called Rogers to enquire about the cancellation fees if I cancel my services and I was told that my contract term was over November 2005. The CSR continued to tell me that as long as I keep atleast two services I will continue to get my 15% off all services. All I have is Cable and Internet.

I guess I'm grandfathered at 15% for two or more services and I'll continue to keep the services.

Thats good to hear. Thanks for checking that out. I guess I should do the same. I didn't bother to do so because I assumed I would just be grandfathered again. I know you need 4 services now to get 15% but I signed up when you only needed 3 and i've been getting the 15% ever since. Seems like you did one better and only require two. Good job.

[stemfi]

I called Rogers to enquire about the cancellation fees if I cancel my services and I was told that my contract term was over November 2005. The CSR continued to tell me that as long as I keep atleast two services I will continue to get my 15% off all services. All I have is Cable and Internet.

I guess I'm grandfathered at 15% for two or more services and I'll continue to keep the services.

Did you switch from analogue to digital? I did and apparently I'm not grandfathered for the 15%, I was told only 2 years for the 15% when I called in.

[freddyprinze]

To everyone out there who successfully received their free HDPVR:

It's imperative to carefully check your Rogers' bill--they offerred me an HDPVR and a regular HD box for free for 2 years yet when I received my bill, they charged me for the PVR--it took 30 minutes on the phone to correct it with customer relations--good thing they had a record of my previous call on file with the promotional offer.

I'm sure all the good RFD'ers out there will check their bill carefully anyways, but just in case! :D

[DealMakerLoverBreaker]

To everyone out there who successfully received their free HDPVR:

It's imperative to carefully check your Rogers' bill--they offerred me an HDPVR and a regular HD box for free for 2 years yet when I received my bill, they charged me for the PVR--it took 30 minutes on the phone to correct it with customer relations--good thing they had a record of my previous call on file with the promotional offer.

I'm sure all the good RFD'ers out there will check their bill carefully anyways, but just in case! :D

Very good observation and point. Rogers always gets my billing wrong whenever I change a service and it always takes calling over three billing periods to correct. Its a royal pain and their billing (10 million transactions) makes it difficult to track the credits sometimes.

[SpYDeRTeC]

Do anyone know what happens after the 2 years is up .. can we buy the unit .. if so what is the price for it?

[hightechfan]

Do anyone know what happens after the 2 years is up .. can we buy the unit .. if so what is the price for it?

Yes you can buy it but it really makes very little sense.It would cost about $80 for a pvr with no warrenty.

[CoinSaver]

I just noticed on my Rogers bill that they didn't credit me for the free HD-PVR that I've got.

I called them up and mentioned that I was on the 2-yr free plan and it hadn't expired. He agreed and restarted the two years. I asked when it ends and he confirmed it was two years from now. Whoo Hoo...:lol:

[michelb]

Yes you can buy it but it really makes very little sense.It would cost about $80 for a pvr with no warrenty.

That's the first I hear of this (being able to buy it for $80 after you rent (or get it for free rental) for 2 years). However if it's true, I don't see how it would make little sense; if you can buy if for $80, how is that a bad deal? They normally sell for $600 - who cares about the warranty at that price. IMO, that would be a very hot deal.

[SpYDeRTeC]

Yes you can buy it but it really makes very little sense.It would cost about $80 for a pvr with no warrenty.

It's only $80 to own it after the 2 years up from the free rental? .. So I guess it's no point of buying it at FS for $299?

[mart242]

It's only $80 to own it after the 2 years up from the free rental? .. So I guess it's no point of buying it at FS for $299?

If you're currently renting one I suppose.. But for new subscribers, it's a different story.

[SpYDeRTeC]

well i got 2 years of free rental..

[BB88]

I just noticed on my Rogers bill that they didn't credit me for the free HD-PVR that I've got.

I called them up and mentioned that I was on the 2-yr free plan and it hadn't expired. He agreed and restarted the two years. I asked when it ends and he confirmed it was two years from now. Whoo Hoo...:lol:

Rogers always have problem with their billing. So look carefully at your bill, and usually you can get better offers when you call them.
The only downside is you have to wait long enough for their customer service

[zyad]

I too have the Ditch-the-Dish promo 2 year free rental. My 2-year free period should be up in about 10 months.
Can anyone confirm what someone said earlier about being able to buy the box at a reduced rate ($80). I haven't heard about this before. If it is something as low as $80, then it's a great deal, because I have paid nothing for it so far, and $80 is whatit would cost to rent one for about 3 months.
That's why it seems too good to be true that I can get the unit for $80 after paying Rogers nothing for the last 2 years of using the unit.
Someone please confirm.
Just to be safe, I'm going to call Rogers and ask, but I want outside info because we all know how inconsistent their Customer Service section is.

[SpYDeRTeC]

Can someone comfirm that it's only $80 to buy it ..else I have 2 years to go and buy it!

[gcw23]

Anyone who has got the PVR couriered to them, how long did it take for them to send it? I know there is a shortage of rental HD PVR's Right now, just wondering how long before i call up ask. I didn't get the free pvr for 2 years like some of you did, but I got it free for 2 months, then 10 months at half price, plus my bill has been reduced by about 25 bucks a month, so that makes up for it.

I would have just picked up the box from Rogers video, but all the stores around me didn't have any so they had to courier one out.

[SpYDeRTeC]

the next day the cable guy came with the HD PVR ..:)

[Rosico]

finally called, got the retention dept. Told them of the Bell deal. They said they would offer me:

24 months hd terminal with hd pver
and $6 off internet.

Mind you, she did tell me that my cable and internet is going up by $1 in March ...

[fourtwenty]

I just called them again today (third try) and they wouldn't offer me anything at all to remain with them. Not even waive my regular HD terminal monthly fee.

[billypg]

I also called them yesterdey and I ended up cancelling. My free HD terminal rental had expired and the bill went up. On top they're increasing their fees soon . The only thing they offered was an 11% discount for one year but that didn't bring the price down enough for me to stay.

I guess it depends on how many years you've been with them and what your monthly bill is ... for others like me they couldn't care less if we cancell or not :mad:

[mart242]

I also called them yesterdey and I ended up cancelling. My free HD terminal rental had expired and the bill went up. On top they're increasing their fees soon . The only thing they offered was an 11% discount for one year but that didn't bring the price down enough for me to stay.

It's not like Bell will be better...

[jay_sison]

To be able to qualify for this, do you have to be subscribed to digital cable? Cause I am just currently subscribed to regular cable, as well as 3 cellphones, home phone and the internet. Do you think they would give me free service?

[trash9]

called today and within a matter of minutes i got an hd pvr for free for 2 yrs.:D

[fourtwenty]

called today and within a matter of minutes i got an hd pvr for free for 2 yrs.:D

What kind of services do you have with them? I'm starting to wonder if all you people that are getting this, have been paying tons of money into Rogers over the years (regular internet fees, regular cell phone fees, full cable package etc) that they don't want to lose all that money coming in. Personally I only have basic cable with the HD channels. I just started paying the HD terminal rental this month after the 12 month free rental promo last year from FS.

[plymouthhater]

What kind of services do you have with them? I'm starting to wonder if all you people that are getting this, have been paying tons of money into Rogers over the years (regular internet fees, regular cell phone fees, full cable package etc) that they don't want to lose all that money coming in. Personally I only have basic cable with the HD channels. I just started paying the HD terminal rental this month after the 12 month free rental promo last year from FS.


I was paying for one outlet of full service analogue cable - my theory was that they realized that it would be easy for me to switch to BEV - hence their desire not to lose my business.

[aztekasaur]

Anyone who has got the PVR couriered to them, how long did it take for them to send it? I know there is a shortage of rental HD PVR's Right now, just wondering how long before i call up ask. I didn't get the free pvr for 2 years like some of you did, but I got it free for 2 months, then 10 months at half price, plus my bill has been reduced by about 25 bucks a month, so that makes up for it.

I would have just picked up the box from Rogers video, but all the stores around me didn't have any so they had to courier one out.

I ordered Friday and was told it would arrive on Monday.
Monday - nothing.
Tuesday - nothing. Called and CSR said they received an email stating that the warehouse was out of stock and they would be delivered as soon as they can.
Wednesday - nothing.
Thursday - ARRIVED. First time HD - amazing with the right program.

So... I would guess that delivery would be about 1 week. btw, for a rental I got a refurb unit.

[Canucklehead]

I was paying for one outlet of full service analogue cable - my theory was that they realized that it would be easy for me to switch to BEV - hence their desire not to lose my business.

I have cell phones, internet, cable, digital box and specialty channels - when I called, I was offered squat - they did not give a rat's a$$ - tried several times, different hours but no success.

[trash9]

I have 2 cell phones,hi-speed internet and the vip digital cable package with movies. When I called I told them that a couple of co-workers had just recieved this deal and that I would like the same. She said im sure we could get this on my account for me, put me on hold for a couple of minutes and came back and asked if I would like to pick this up at one of the stores. I said sure and then asked if she could do anything for me on my internet charges but she said not at this time. Didn't want to push it but she did say to keep checking the site for promotions and call back.
When I went to the store to pick it up they told me that none of the stores have them in stock anymore and that they were all sent e-mails a week or so ago that all future hd-pvr's would have to be sent by courier. Came back home, called again and got it straightened. She said it would be sent as soon as one becomes available, usually 3-5 days.;)

[pentclass]

I had called Bell and was offered as a new customer:
ExpressVU HDPVR rental free for 2 years
6 months free HD programming
$300 worth of programming credit

Before the Rogers call:
Digital VIP (55.97/month)
SD rental free
High-Speed Express ($43.95/month)
3 year cell phone contract plan

Mentioned exactly Bell was offereing on all separate attempts, then Rogers finally struck this deal which I took:
Digital VIP (55.97/month)
High-Speed Express ($43.95/month)
3 year cell phone contract plan
HDPVR rental free for 2 years (reg. 24.95/month fee)
20% discount off of internet for 1 year
3 months free all Specialty Theme packs (I'll be charged full price afterwards which does not get removed automatically after the trial period ends)

Also offered 10 bucks off for the first 6 months if I'd sign for Home Phone during the call but declined for now (they noted it down on my account info). It took multiple attempts & multiple internal depts (customer retentions couldn't do s**t) to get the final package - SDPVR 2 free months (2 separate times), Ditch the dish promo, etc - which I'd turned down.

[SpYDeRTeC]

how do u know if you got a refurb unit?

[Shredder59]

I have 2 cell phones,hi-speed internet and the vip digital cable package with movies. When I called I told them that a couple of co-workers had just recieved this deal and that I would like the same. She said im sure we could get this on my account for me, put me on hold for a couple of minutes and came back and asked if I would like to pick this up at one of the stores. I said sure and then asked if she could do anything for me on my internet charges but she said not at this time. Didn't want to push it but she did say to keep checking the site for promotions and call back.
When I went to the store to pick it up they told me that none of the stores have them in stock anymore and that they were all sent e-mails a week or so ago that all future hd-pvr's would have to be sent by courier. Came back home, called again and got it straightened. She said it would be sent as soon as one becomes available, usually 3-5 days.;)

let us know how that goes. i ordered mine nearly 2 weeks ago and still haven't received it. i started a thread on the topic over here (http://www.redflagdeals.com/forums/showthread.php?p=4573665#post4573665).

[BaconMunch]

just as our 6 month free preview was ending, i think it was exact to the day, we got the 2 years HDPVR free rental as well as lowered our internet to 33.95, very cool.

[nascarnut00]

Well , after reading about this I gave Rogers a call to see what they could do for me. After getting nothing from the first CS Rep , I told them I would cancel my service and they transferred me to retention dept. After going over my current services they offered me a 1 yr HD pvr at no cost , 10$ off high speed Internet for 1 year I also dumped my Bell phone for Home phone and now am getting 10% discount with 3 services . Saved a bit of $$$$

[gsrce]

how do u know if you got a refurb unit?

If you're "renting" the unit from rogers, most likely it's refurbed. They just use the same ones over and over again for rentals. You only get a new one usually if you buy the unit.

[adrianf74]

If you're "renting" the unit from rogers, most likely it's refurbed. They just use the same ones over and over again for rentals. You only get a new one usually if you buy the unit.

Not necessarily the case. If you look at the fine print for Rogers Terms and Conditions of Service, it does state that your PURCHASED or RENTAL PVR could be factory renewed.

I would never buy a 8300HD regardless. I've lost four of them in the past two years since I first had one. Two had "FAIL" light up light an xmas tree and the other two would keep rebooting.

Best to get a "free" rental if you can. Looking forward to moving into a house where I can get a deal with Bell, anyhow, since my INTERNET, PHONE and CELL are with them and their HD signal quality (and picture quality) smokes Rogers.

[F0CUS]

I called and retention said that all they could offer me was PVR for +$9 on my bill... I told them that I had a "friend" (RFD :lol: ) who had gotten it for free and they told me that no such deal existed. Then they t