How to get a free HD PVR from Rogers

[hawk99]

My 2 yr free PVR promo was up at the end of this month. I called in to Retentions to find out my alternatives.

Here's what they gave me:

2 additional yrs of FREE PVR
2nd non HD terminal + free outlet to feed the new terminal.
Moved me to VIP.

My bill stays the same + I transition to the VIP programme which gave me the 2nd outlet & I get the 2nd terminal FREE.

So now the mystery has been solved i.e.

THEY WILL RENEW THE FREE PVR FOR AN ADDITIONAL 2 YRS :)

Thanks, I will try this. This thread has lasted a long time!

[RedFlagRobot]

OK, I think I'm going to give this a try. I don't really feel like scrolling through 50 pages of posts... so can anyone give me some tips for when I call? Thanks in advance!

[mangoman]

I don't feel like typing what has been repeated at least 20-30 times in the whole thread.

Tip #1: Use the "Search this thread" tool and try the word "tip" in there. Or at the very least go back 4-5 pages. Sheesh man don't live upto the lazy Ottawa Govt. employee stereotype! (This is why there are so many Laffs fans still in Ottawa, even though there's a team here again, they're too lazy to support their local team and continue to cheer on a team with a tradition of 41 years of losing!!!) :mad: I'm a Montrealer by birth and while I'll always support the Canadiens, my #1 team is my local team - the Sens!

OK, I think I'm going to give this a try. I don't really feel like scrolling through 50 pages of posts... so can anyone give me some tips for when I call? Thanks in advance!

[ziggazig]

OK, I think I'm going to give this a try. I don't really feel like scrolling through 50 pages of posts... so can anyone give me some tips for when I call? Thanks in advance!

call rogers, when prompted say, 'cable'. next prompt say, 'cancel services' . that's all i did. the next person i spoke with was nice, i said, 'i heard bell was offering their hd pvr free for 2 years. can you match that, because i don't want to switch. i've been happy with all your services. can you offer that to me?'

then the guy said, 'sure'.

done, just like that. i have home phone, internet, cable and wireless. i think that may be a factor. hope this helps. peace.

[RedFlagRobot]

call rogers, when prompted say, 'cable'. next prompt say, 'cancel services' . that's all i did. the next person i spoke with was nice, i said, 'i heard bell was offering their hd pvr free for 2 years. can you match that, because i don't want to switch. i've been happy with all your services. can you offer that to me?'

then the guy said, 'sure'.

done, just like that. i have home phone, internet, cable and wireless. i think that may be a factor. hope this helps. peace.

Thanks for the tip, I've often found that it's easier to be helpful than to be a jerkoff.

[Tijuana]

whats the number for retentions?

[SiuBun]

I just set up my cable last week, and spoke to a very knowledgeable sales rep, which he quickly told me, "Bell doesnt offer HD to your building, so there's not much to match there."

Better check with the service coverage before you try this one. In the end, I still got the 3 mths free All-channels package, but those extra ones are crap anyways.

[RedFlagRobot]

I just set up my cable last week, and spoke to a very knowledgeable sales rep, which he quickly told me, "Bell doesnt offer HD to your building, so there's not much to match there."

Better check with the service coverage before you try this one. In the end, I still got the 3 mths free All-channels package, but those extra ones are crap anyways.

Isn't Bell a satellite service which would be available anywhere you can point something at the sky?...

[Tijuana]

Isn't Bell a satellite service which would be available anywhere you can point something at the sky?...

Building regulations

[mangoman]

Seriusly dude - for a guy that posted 327 messages, you're no Newbie so you should really know better - did you expect not to get some flack when you boldly declared you were too lazy to search??? The tool and the thread is here for a reason. The most logical thing to do would have been to look at the last few pages at the very least to see what folks who have been successful in the last week or so have done. Click, click... you don't even have to type. Not that hard.

:confused:


Thanks for the tip, I've often found that it's easier to be helpful than to be a jerkoff.

[ziggazig]

Thanks for the tip, I've often found that it's easier to be helpful than to be a jerkoff.

np. agreed. mangoman is a jr. member though.... so be careful. his rank may obliterate you from this thread. ;)

whats the number for retentions?

no idea. some people have actually called rogers1, asked the first person they talk to for 'retentions' and get transfered there. there was a direct number floating around somewhere, but i think rogers was getting wise to people calling it ie: not getting to retentions via transfer, which, of course, turned out to be a problem for some.

[mangoman]

Hahaha - not my style! ;) But seriously though, one of the reasons this thread is "50 pages" long (135 now actually) is because there are so many posts asking what other members said/asked in order to successfully get it for free when someone has usually posted exactly what they did on the previous page.

Kinda like the way windows doesn't make use of all those nice Core 2 Duos because most people have 32-bit O/S's and applications and so you wait and wait and wait. :razz:

np. agreed. mangoman is a jr. member though.... so be careful. his rank may obliterate you from this thread. ;)

[ziggazig]

Hahaha - not my style! ;) But seriously though, one of the reasons this thread is "50 pages" long (135 now actually) is because there are so many posts asking what other members said/asked in order to successfully get it for free when someone has usually posted exactly what they did on the previous page.

totally. it's a valid point. i think searching is a tool we should all use more often. every once in a while i browse over to the 'new cars 30% off' thread and i'm mind boggled at how many posts have been made. people start talking about ideas that have nothing to do with the thread, and then the name calling starts and you end up with a thread full of crap instead of useful information.

i do however, like it the odd time when someone does post some tips at the start and the end of the thread. that way i avoid reading through 17 million pages of nothingness and jibber jabber. the OP really needs to update as often as possible.

[Psenical]

totally. it's a valid point. i think searching is a tool we should all use more often. every once in a while i browse over to the 'new cars 30% off' thread and i'm mind boggled at how many posts have been made. people start talking about ideas that have nothing to do with the thread, and then the name calling starts and you end up with a thread full of crap instead of useful information.

i do however, like it the odd time when someone does post some tips at the start and the end of the thread. that way i avoid reading through 17 million pages of nothingness and jibber jabber. the OP really needs to update as often as possible.

The search tool doesn't work 50% of the time, for me at least. And it'd great to see this deal still going strong. My 1st two years are already coming to a end and hopefully I can make use of this again..

[bub2000]

I just got off the phone with customer relations, and was offered 1/2 price for 1 year on a HD PVR.

My cell accounts are not linked to my cable TV account, so I think that could be a reason why. I was transferred to Cable retentions. From what I remember, I think they may have a different dept for converged accounts...

I just bought a new TV, and got the regular HD box promotion. If I use that, will still be able to upgrade to a PVR? Any cancellation fee associated with the regular HD box?

Thanks.

[RedFlagRobot]

I have read through many pages of the thread, and I have used the search function. I did not "boldly declare" that I was too lazy to search. I did not boldly declare anything. I simply said I didn't want to look through every page and I asked if there were any other tips on doing this. Didn't ask anyone for instructions or to hold my hand.

I've been around here for a while and don't need any lectures from ********** on how to use the site. This is a community and I have no problem asking for or giving tips, especially in extra-long threads. There is often useful information buried in the middle of such threads and having a conversation with people is more useful and interesting than plodding through everything.

[JAC]

I just got off the phone with customer relations, and was offered 1/2 price for 1 year on a HD PVR.

My cell accounts are not linked to my cable TV account, so I think that could be a reason why. I was transferred to Cable retentions. From what I remember, I think they may have a different dept for converged accounts...

I just bought a new TV, and got the regular HD box promotion. If I use that, will still be able to upgrade to a PVR? Any cancellation fee associated with the regular HD box?

Thanks.

Given that Rogers is set to start compressing HD channels, I'd pull the plug and move to satellite while you still can.

[mangoman]

Yes, this is a community and I guess there are those in it that prefer not to do any of the work and do seem to need to be spoonfed.



I have read through many pages of the thread, and I have used the search function. I did not "boldly declare" that I was too lazy to search. I did not boldly declare anything. I simply said I didn't want to look through every page and I asked if there were any other tips on doing this. Didn't ask anyone for instructions or to hold my hand.

Here's what you actually said, ...I don't really feel like scrolling through 50 pages of posts... so can anyone give me some tips for when I call?

Unfortunately, it's pretty clear you didn't even scroll back 2 pages (nobody asked you to scroll through 50) before your own post on p. 134 as there are several RECENT posts by members who gave pretty good summaries of what worked for them and what didn't. (check p. 132, 133). I'll go out on a limb and say that for most people on this site, that translates to being lazy and saying so. That's why I chose to call you on it.

I've been around here for a while and don't need any lectures from ********** on how to use the site. This is a community and I have no problem asking for or giving tips, especially in extra-long threads. There is often useful information buried in the middle of such threads and having a conversation with people is more useful and interesting than plodding through everything.

Apparently, you do need a refresher on how the site/community actually works. Hmm, I wonder what word fits in "**********" - must be a very sophisticated word, how classy of you. If you have anything more to say on this off-topic topic, please PM me so only I have to put up with you. :|

[ziggazig]

guys, in all seriousness, please try not to lose sleep over browsing and thread methodologies. if everyone on this site was helpful and forgiving, we'd go places faster and with a lot less stress.

[mangoman]

guys, in all seriousness, please try not to lose sleep over browsing and thread methodologies. if everyone on this site was helpful and forgiving, we'd go places faster and with a lot less stress.

Done and done! And here's to wishing success to all trying for the free HD-PVR rental (and any other bonuses they can get).

One tip that may or may not help is to order a movie or two the month before you ask if you've got a digital terminal of some sort already hooked up. If they see on your account that they can potentially make even more money off you down the road by you downloading some of their more expensive HD-quality movies, they may be more easily convinced to waive that monthly rental fee.

[nepean19]

Well my 2 years were up last month and they charged me $24/month for the PVR this month. I knew they would do that, so I spent 20 minutes on the phone with the cancellation dept. and they renewed it for 2 more years.:D

[seebass78]

Hello All

i just called rogers today and i got this deal:

3 months free Specialty Pack
2 Years free HD PVR Rental

i have only been with rogers for 8 months or so, since me and my GF moved in together and i got this deal with basically no problem. me and my girlfriend both have cell phone plans with them so with the cable, phone and internet that makes it 5 services we have with them, which I'm sure helped our cause. I agree with the idea that the more money they think they can make from you the better chance you have, but if you already have 5 services with them i dont see the need to rent a movie from the PPV.

PS- I LOVE THIS SITE!!

ive only been here for a few months and ive already ordered a bunch of free samples, bought some video games for cheap, picked up a 42" sony vega rear projection LCD for my brother for 450 and i got a 46" sharp aquos LCD BNIB for 1300. THIS WEBSITE RULES!!!!

[gostinger]

No deal here 1 year 1/2 price hdpvr rental....I'll pass

[seebass78]

No deal here 1 year 1/2 price hdpvr rental....I'll pass

I called the day before and this is what the representative told me too, but their system was down so they couldnt help me. i called today and there was no problem.

[mangoman]

Offered me 1/2 price HD-PVR as well, called back again and a different retentions rep gave me the deal. No harm in trying again (but you should know that they usually make a note of what was offered previously - the first rep told me that she'd make a note of the offer since I said I wanted to think it over first).


I called the day before and this is what the representative told me too, but their system was down so they couldnt help me. i called today and there was no problem.

[iconfat]

Offered me 1/2 price HD-PVR as well, called back again and a different retentions rep gave me the deal. No harm in trying again (but you should know that they usually make a note of what was offered previously - the first rep told me that she'd make a note of the offer since I said I wanted to think it over first).

Don't wait for them to offer it to you.

Clearly state you have a 2 year free HDPVR offer from Bell and you would like them to match it.
Worked for me and all I have is basic cable.

[bigmonster]

Just Called today, got the deal, no sweat:)

[jreichstein]

I was one of the original people getting this deal back in May of 2006. I called to let them know that when my promotion ends on May 2008 that I was not willing to pay the regular rate. I said that for the full price of the PVR I would leave and go to another "provider". Right away they CSR transferred me to customer relations and the lady right away extended the promotion for 2 year.

Here is the good news. When they asked me if they could do anything else I asked for a second PVR (I figured I would push my luck). They gave me a second HD PVR for 2 years also. I now have 2 HD PVRs and am not paying for either.

[cmackie]

I've only been a rogers customer for a few months now (subscribing to internet and VIP cable) - what do you think are the chances they'd offer this deal to me? Suppose there's only one way to find out...

[bub2000]

Don't wait for them to offer it to you.

Clearly state you have a 2 year free HDPVR offer from Bell and you would like them to match it.
Worked for me and all I have is basic cable.

I must have repeated it 3 times to the rep. He said he could only offer the 1/2 price deal.

For now, I'll stick with the regular HD box I got for free for buying the TV.

I'll call back in a few weeks.

[Tijuana]

trying to extend the promotion for another 2 years. They said theres nothing they can do, they cant override a previous promotion. And if anything, I have to wait 3 months after my promotion ends to maybe qualify for it again. This is their new tactic, how do you beat it?

[DINGER(xio)]

I must have repeated it 3 times to the rep. He said he could only offer the 1/2 price deal.

For now, I'll stick with the regular HD box I got for free for buying the TV.

I'll call back in a few weeks.

ya.. i just got off the phone with a CSR that gave me the same spiel.. asked him 'who i talk to to cancel my service?'.. he told me it was him.. then he said that i had to pay 50$/service to cancel.. i asked to speak to someone who can waive that..

the next guy i talked to gave me the hd pvr free for 2yrs.. 1 year of service, 10$ off my phone bill and 500$ free long distance / month..

[smpmush]

trying to extend the promotion for another 2 years. They said theres nothing they can do, they cant override a previous promotion. And if anything, I have to wait 3 months after my promotion ends to maybe qualify for it again. This is their new tactic, how do you beat it?

I got turned down also a few months ago ,1 month after my free 2 years expired... I tried again today and spent 2+ hours on hold waiting for someone to pick up... when they do pick up I am just going to scream about the wait ... maby that will help my cause ...

[ziggazig]

I got turned down also a few months ago ,1 month after my free 2 years expired... I tried again today and spent 2+ hours on hold waiting for someone to pick up... when they do pick up I am just going to scream about the wait ... maby that will help my cause ...

i wouldn't do that man. as someone who used to be a csr on the phone, that's the last thing you want someone to say to you when you've been talking on the phone for 6 straight hours. i wouldn't be surprised if the transfer you back into the que to wait another 2 hours.

just be super nice and ask them about the call volume showing that you understand and you're WAY more likely to get the deal. just a thought...

[asmielia]

Got it for free for 2 years, plus free HD specialty channels for a year, plus 15% off my bill. I'm pretty damn happy. This HDPVR is amazing. I don't think I'll ever be able to get rid of it now.

[ziggazig]

Got it for free for 2 years, plus free HD specialty channels for a year, plus 15% off my bill. I'm pretty damn happy. This HDPVR is amazing. I don't think I'll ever be able to get rid of it now.

hahaha my wife didn't think she'd care that we got the HDPVR. now she says she doesn't know what she'd do without one. nice work!

[iconfat]

hahaha my wife didn't think she'd care that we got the HDPVR. now she says she doesn't know what she'd do without one. nice work!

Mine keeps missing my automaticaly recurring recordings.
Dont know why....

[Best Men $ U]

hahaha my wife didn't think she'd care that we got the HDPVR. now she says she doesn't know what she'd do without one. nice work!

+1

Corrination Street is filling my PVR !!!!!!!!!!!

[ziggazig]

Mine keeps missing my automaticaly recurring recordings.
Dont know why....

hmm... i've never used that function, i'm not sure. i heard someone say the hard drives on these things crap out every once in a while. can you still record with it normally?

[canadiankorean]

Mine keeps missing my automaticaly recurring recordings.
Dont know why....

Are you hooked up with HDMI?

I think I read that HDMI hookup has that issue...

[rvs007]

Mine keeps missing my automaticaly recurring recordings.
Dont know why....

Sometimes the title in the IPG changes slightly, which will screw up your recurring recordings. This problem has been covered extensively over at Digital Home Forum. Here's the thread:

http://www.digitalhome.ca/forum/showthread.php?t=18287

[smpmush]

Ok.. finally got through...told them I have found my bill to high since i started paying rental on HD box... Asked if they can do anything... Girl transfered me to retentions and they immediately offered to lower my bill more than the cost of the hdpvr rental.. :) I'm saving $35 a month off my present bill.. Not sure how she came to that # but I was more than willing to accept the savings... She told me there is no promo for a free hdpvr for existing user's but she somehow adjusted my bill to reflect the savings and a little more for the same service.... Now it's off to bell to try and sway them to drop my bill ... :)

[ayb]

Are you hooked up with HDMI?
I think I read that HDMI hookup has that issue...
HDMI has got nothing to do with recording bud, it's an output from the PVR not an input. Probably more to do with rvs007's reply.
I was one of the original people getting this deal back in May of 2006. I called to let them know that when my promotion ends on May 2008 that I was not willing to pay the regular rate. I said that for the full price of the PVR I would leave and go to another "provider". Right away they CSR transferred me to customer relations and the lady right away extended the promotion for 2 year.
Here is the good news. When they asked me if they could do anything else I asked for a second PVR (I figured I would push my luck). They gave me a second HD PVR for 2 years also. I now have 2 HD PVRs and am not paying for either.
good news indeed... something to look forward to when my deal expires. :D

[smpmush]

HDMI has got nothing to do with recording bud, it's an output from the PVR not an input. Probably more to do with rvs007's reply.

good news indeed... something to look forward to when my deal expires. :D


You should hope for a deal like i got.... I saved more than just a free pvr....I hinted at maby getting a second box but they didn't bite.. I was told twice now there is no way to extend or put you on the free pvr for 2 year plan after you been on it and it has expired.. NO SUCH PLAN EXISTS ... It sounds like they are just discounting your bill to reflect the price of renting the pvr.. We will see for sure when the next bill arrives!!!

[ayb]

You should hope for a deal like i got.... I saved more than just a free pvr....I hinted at maby getting a second box but they didn't bite.. I was told twice now there is no way to extend or put you on the free pvr for 2 year plan after you been on it and it has expired.. NO SUCH PLAN EXISTS ... It sounds like they are just discounting your bill to reflect the price of renting the pvr.. We will see for sure when the next bill arrives!!!
That's my existing deal. I got the free hdpvr, $10 off my home phone for a year, can't remember how much % they took off my internet for another year, and on top of that still get the 15% off due to vip, and extra specialty channel. If they can't give me the extension next time, i'm just going to cancel the pvr. I only got the deal last November thanks to this thread so I got enough time to maybe build my own htpc to do the job.... ;)

[ThePope]

I'm going to try and get the 2 years as well, I just purchased my plasma and will try and get it set up over the next 2 weeks.

It shouldn't be much of a problem, I have everything with them except cell phone.

Is there a long waiting period for the guy to come by and install?

[bbya2064]

Hello,
i've tried to browse some of the 137 pages of info in this thread.
I would like some clarifications, and i would like to apologize in advance as the topics have prolly discussed already. Feel free to post it, or PM it to me :)

1. If i move to digital cable from my Basic Cable + Cable plus Combo (wording might be a little off, dont have bill infront of me) will my regular non-digital cable tv's still have access to all the programming?

2. Is there a Rogers Digital Cable Retentions Department?

3. What kind of deals are there for contracts, ontop of a free HD PVR.

Thanks !
Bernard

[lagos]

Hello,
i've tried to browse some of the 137 pages of info in this thread.
I would like some clarifications, and i would like to apologize in advance as the topics have prolly discussed already. Feel free to post it, or PM it to me :)

1. If i move to digital cable from my Basic Cable + Cable plus Combo (wording might be a little off, dont have bill infront of me) will my regular non-digital cable tv's still have access to all the programming?

2. Is there a Rogers Digital Cable Retentions Department?

3. What kind of deals are there for contracts, ontop of a free HD PVR.

Thanks !
Bernard


1. Your non-digital cable tv's will have access to all the channels you subscribe. So yes all the analog programming but no digital channels(ch80 and over)

2. Yes there is and this whole thread is about them giving free HDPVR's and other discounts.

3. It depends what you can negotiate. There is no list for deals. You tell them what you want and see if they can match.

The whole point is you tell them the competition is offering for this much and can you match it or beat it kinda deal.

[bbya2064]

2. Yes there is and this whole thread is about them giving free HDPVR's and other discounts.

Do you know what time retentions opens tomorrow?
its closed at the moment.

The whole point is you tell them the competition is offering for this much and can you match it or beat it kinda deal.

I'm no stranger to retentions :)
but i've never dealt with my cable since i got it like in 1998, only just recently when they gave me a starter box with free digital cable for 6 months, which comes to an end in May.
I'm hooked to onDemand :cheesygri

[gostinger]

He shoots ....he scores.......2 attempts

added free HDPVR 2 years plusmy existing lifetime PVR........reduction in bill to around $130 something including extreme ,home phone and 1 yr specialty hd pack.

Just be damn nice and gullable to them......told them Bell wants me to switch all services to them and I told her I didn't want to and basically told her to help me out with HD services and she went above and beyond.

[finstudent84]

edit

[palibhasalalake]

Rogers new promotion 05/13/2008.


If you are rogers cable costomer already.that you dont have a digital box or pvr.now they offering 2 yrs free pvr.

this agent gave it to me>>>csr tara c641



good luck boys

[squigly1]

I called retentions this past Saturday. Told them our montly bill was too large and Bell was offering us a much better deal. They asked what I wanted and I told them free pvr for 2yrs and free HD specialty pack for 6 months. They gave me the PVR free for 2 years, and $10/mth for one year. So like $39 less per month for the first year and $28 less per month for the second year, tax included. Cable is the only service we get from Rogers so I couldn't really push for more.

[Bordrr]

Hi all - lots of good information on this thread, but for BRAND NEW CUSTOMERS if anyone can offer any additional advice, I've already called 4 times (never gave them my name or ph number so they couldnt mark my account) and the best deal for new customers i got was pretty shafty:

-basic digital for $32.99 or
-VIP digital plus 3 months speciality channels for $42.99

no one was willing to budge on the HD PVR for free no matter what I said or give me any 20% off.

I figure I cant call rententions since I'm not an existing customer for cable

I have a cell phone with them but have lots of promotions on that already (from the rogers wireless thread!)

Any new customers have any good luck or tips? thx.

ps - i tried telling them that BEll was offering new customers in my building promotions, but the rep said "yes bell has better promotions than us but we cant match them!" and corrected himself afterwards by saying that their dish is unreliable and Rogers is more dependable... eeek

[wasserkool]

Thanks guys for this thread. So if i am a long time rogers customer, what should I tell them? Bell has lower prices on their internet and offers a free HD PVR and rogers will match it?

[shinichi]

I tried it a twice in two weeks to get
1. extension of free 2 year HD PVR but the best they offered me was half price for 1 year.
2. Discount of VIP with HD package but they said no promotion.
3. Discount of Internet (I think I'm paying $54) again they said no promotion.
4. Discount of home phone service, they said no since my promotion just ended less than a year or something like that.

So I just cancelled my cable tv, internet and home phone with them..time to move to bell since they have 3 months free promotion of all three services right now.

[fastcat7]

Called and spoke to retentions. For the record I have had internet only with Rogers since 2003. Told them bell offered me 2 years HDPVR and that I wanted to know what Rogers can offer to keep my business. She said that there is no promo for PVRs but this is what I got:

2 yr free HDPVR
VIP pkg $52.99 + tax for 1 yr
1 YR Free Specialty HD Channels
20% off my internet

Thanks RFDers!

[heikesdad]

Called Rogers and got a CSR that told me since i'm moving. She could give me Internet Express
Digital Cable
Standard box
Free for 12 months

No HD Tv yet so no need for HD PVR... yet

[pengu]

So I've looked at this deal for a long time but never really understood it.

I don't have digital cable, nor do I have an HDTV, so can I still get a PVR from Rogers? I'd like one for free if I don't have to go out to buy one.

[ThePope]

So I've looked at this deal for a long time but never really understood it.

I don't have digital cable, nor do I have an HDTV, so can I still get a PVR from Rogers? I'd like one for free if I don't have to go out to buy one.

You can pretty much get a non-hd pvr for nothing. I've seen people trying to sell them and getting next to nothing, everyone wants HD now.

[RedFlagRobot]

You can pretty much get a non-hd pvr for nothing. I've seen people trying to sell them and getting next to nothing, everyone wants HD now.

Well, you can get anything for free if you're The Pope...

[ThePope]

Great advice again from the RFD community.

I just got off the phone with Rogers and got the 2 yr HD-PVR and 1 yr HD channel package. I already get a good discount with my bundles so I didn't push for more discounts.

I would have never have had the balls, but seeing that so many people were requesting the deal I said what the hell, I'm going for it. :cheesygri

[finstudent84]

I called Rogers today under the guise of canceling my internet, as I'm moving to my own place for the first time.

Currently, I have with Rogers:

Rogers Hi-Speed Express - $44.95
Less 20% ($8.99) - $35.96 + tax = $37.76

Wireless - $15 (+ 6.95 SAF + .50 911)
250 Anytime Minutes
Evening and weekends at 8
CID
VM
100 Long Distance Mintues
Rogers to Rogers

I've had the internet account in my name for 5 years and the wireless 2.5 years.

I called and said the local Bell rep approached me outside my new apartment and offered me a tv and internet combo.

The Rogers rep noted what I claimed Bell offered and came back with:

Basic Digital Cable - channels 2 - 28 in London, ON
Free HDTV PVR 2 years
3 months free specialty programming
An additional 20% of the Internet service for 12 months

So, $60.27 for the Internet and Cable. I said I would think about and give them a call back.

Hopefully this helps others get an idea what Rogers will offer and maybe someone can give me an idea if this sounds like a good retention plan.

so i called today at a last resort willing to accept this package described earlier but hoping maybe get a little more:lol:

started off saying i was moving and a bell rep offered me an internet and tv package.

immediately the retentions rep said they would retroactively charge me for the 20% off internet promo i've received since dec 07. stated i wasnt informed off this when the credit was offered (and i honestly wasnt informed or aware of this) after some back and forth, i went ahead with the cancellation.

then asked to cancel my wireless as well - which she agreed to do - without hesitation. i would pay the wireless cancellation fee as i was aware of this but not the internet cancellation fee.

after all the details of the cancellation was noted, i asked her id # and department name. i asked how long i've been a customer for. internet since dec 2002 and wireless since feb 06 in my name. our family though at this address has had internet since mar 1999, cable since the 80's and phone for god knows how long. my brother also has some hd package/pvr for a couple years. so we do give rogers loads of business for a long time.


i also asked her why when i called before i was offered something but she ignored the retentions part of her job (i didnt say it like this but expressed disappointment she was just letting me walk). she said she assumed i just wanted to cancel anyway after thinking about the plan, which is fair enough but she didnt even go over the plan again or make any effort to what i imagine she is trained to do. and why was that? because the rep before didn't even note the prior retention offer. found this out when i asked to restate the plan as a last ditch effort to maybe have her try to keep me with rogers.

it was like at every opportunity she was just working against me. and i should say i was never rude, condescending or aggressive. i worked cs with a bank so i know how ****** people can be. i was polite but firm.

i asked to pull the call i made with respect to the internet promo back in december and the recent april call it was kinda unspoken on her part that i was lying. was told this wasnt possible.

reluctantly asked to speak to a supervisor. put on hold and she came back saying her manager would make a huge exception and honour the pvr deal described earlier with a 2 yr commitment but not the additional 20% off the internet. she made it seem like she was going out of way to do this and i had to accept the deal this moment or it wouldnt be offered again wtf

she said the pvr deal is only offered when people switch from satellite and relinquish their hardware (?). i accepted.

this was the worst experience i've had with rogers. 53 minutes on the phone. rep was michelle # 0423372.

[bbya2064]

so i called today at a last resort willing to accept this package described earlier but hoping maybe get a little more:lol:

started off saying i was moving and a bell rep offered me an internet and tv package.

immediately the retentions rep said they would retroactively charge me for the 20% off internet promo i've received since dec 07. stated i wasnt informed off this when the credit was offered (and i honestly wasnt informed or aware of this) after some back and forth, i went ahead with the cancellation.

then asked to cancel my wireless as well - which she agreed to do - without hesitation. i would pay the wireless cancellation fee as i was aware of this but not the internet cancellation fee.

after all the details of the cancellation was noted, i asked her id # and department name. i asked how long i've been a customer for. internet since dec 2002 and wireless since feb 06 in my name. our family though at this address has had internet since mar 1999, cable since the 80's and phone for god knows how long. my brother also has some hd package/pvr for a couple years. so we do give rogers loads of business for a long time.


i also asked her why when i called before i was offered something but she ignored the retentions part of her job (i didnt say it like this but expressed disappointment she was just letting me walk). she said she assumed i just wanted to cancel anyway after thinking about the plan, which is fair enough but she didnt even go over the plan again or make any effort to what i imagine she is trained to do. and why was that? because the rep before didn't even note the prior retention offer. found this out when i asked to restate the plan as a last ditch effort to maybe have her try to keep me with rogers.

it was like at every opportunity she was just working against me. and i should say i was never rude, condescending or aggressive. i worked cs with a bank so i know how ****** people can be. i was polite but firm.

i asked to pull the call i made with respect to the internet promo back in december and the recent april call it was kinda unspoken on her part that i was lying. was told this wasnt possible.

reluctantly asked to speak to a supervisor. put on hold and she came back saying her manager would make a huge exception and honour the pvr deal described earlier with a 2 yr commitment but not the additional 20% off the internet. she made it seem like she was going out of way to do this and i had to accept the deal this moment or it wouldnt be offered again wtf

she said the pvr deal is only offered when people switch from satellite and relinquish their hardware (?). i accepted.

this was the worst experience i've had with rogers. 53 minutes on the phone. rep was michelle # 0423372.

I had to call three times before getting what I wanted.

I, too have had the full cable package ongoing since the 80's
and just signed with the same internet deal you have October of last year.

I got,

Digital VIP Cable $60.97 - 18.98 ("12 month discount") - 6.48 ("VIP Discount") = 35.51
Digital Services Fee - 2.99
HDTV Specialties Channel Package $8.95 - 8.95 ("Digital Box 24 month offer") = FREE
VIP Digital Terminal (HDPVR) 24.95 - 24.95 ("Free Terminal Rental-24Mths") = 0.00
HDTV Channel Pack $0.00 (?)

Total: $97.86
Minus: $68.35
Total: $29.51

:)

I'm happy with the HDPVR, and have already filled 1/4 in the first week of having the thing. I never knew how much better HD looks like on a big screen, till now.

[bub2000]

this was the worst experience i've had with rogers. 53 minutes on the phone. rep was michelle # 0423372.

If I remember correctly, the way that rep number is generated is:
The first four digits are the date April (04) 23rd... the last three are the last three of a six digit employee number.

Anyway. I'm 80% I've worked with that Michelle over three years ago, and nothing has changed. You just got a bad rep.

[ziggazig]

okay, this is freakin me out. i talked to a michelle in toronto on my second phone call to rogers and she was a full out idiot. no idea if its the same person, but all this talk of 'michelle' is bringing back hurtful words and thoughts in my mind...

now i must go watch my pvr to reduce stress... ;)

[seb33]

Okay, I was offered the VIP cable for about 52.99, and he would only give me the HDPVR for 1/2 price at 12.48 plus we get The Movie Network and the Superstation Pack and Timeshifting Theme Pack and MPIX and that all adds up to about $23.00 in extra movie channels and he gave us a 20% discount off entire cable bill and 20% off total internet bill of 47.95 so the grand total with taxes will be $117.46 for HDPVR plus HD programs plus cable channels from 2 to 100 plus the movie network, superstation pack, timeshifting theme pack and MPIX. We are currently paying through the nose at 43.93 for internet plus 82.29 for cable without any HDPVR or HD channels for a grand total of $126.22 so for about $10 less I could get the HDPVR. Am I still paying through the nose for my cable and internet or is this a pretty good deal. Any thoughts?

[Drizzt]

FYI: I was with Shaw cable, High speed extreme net + dig cable (roughly $100/mo) for about 1.5 years. I called to cancel because I was going with Novus, and they offered a HDPVR if we would stay. I declined because the net was terrible and dropped constantly, but I thought I would throw that out in case anyone can use this.

[canadiankorean]

I had to call three times before getting what I wanted.

I, too have had the full cable package ongoing since the 80's
and just signed with the same internet deal you have October of last year.

I got,

Digital VIP Cable $60.97 - 18.98 ("12 month discount") - 6.48 ("VIP Discount") = 35.51
Digital Services Fee - 2.99
HDTV Specialties Channel Package $8.95 - 8.95 ("Digital Box 24 month offer") = FREE
VIP Digital Terminal (HDPVR) 24.95 - 24.95 ("Free Terminal Rental-24Mths") = 0.00
HDTV Channel Pack $0.00 (?)

Total: $97.86
Minus: $68.35
Total: $29.51

:)

I'm happy with the HDPVR, and have already filled 1/4 in the first week of having the thing. I never knew how much better HD looks like on a big screen, till now.

Is your math off?

35.51+2.99 != 29.51

[bbya2064]

Is your math off?

35.51+2.99 != 29.51

whoops.
yup.
its wrong.

Total: $97.86
Minus: $59.36
Total: $38.50

That's how it should be.
When i get a chance, ill scan my bill for this month.
You'll see how complicated this months bill is.

[Kohanz]

Hi everyone,

I'm moving out on my own very soon and will be needing digital cable (preferably HD with PVR) and internet (high-speed).

Couple of questions:

1) Should I aim to get both from Rogers? I'm pretty sure I can find cheaper internet on it's own, but is it better to get both from Rogers to be able to negotiate a better deal/bundle with them?

2) What kind of a deal from Rogers should I aim for (ideally) and how should I approach it. This is a little different from the retentions situation since I am a new customer. My parents have been getting basic cable and lite internet from Rogers for years, but that's about it.

Thanks in advance for any help.

[premium plus]

Ok, can someone sum up the last 100 pages for me lol.

Can I still get an HD PVR for a year or two, just by calling and asking for it, if I tell them that's what Bell offered me?

Thanks.

[ziggazig]

Ok, can someone sum up the last 100 pages for me lol.

Can I still get an HD PVR for a year or two, just by calling and asking for it, if I tell them that's what Bell offered me?

Thanks.

call rogers1. say 'cable', then say 'cancel service'. tell them you 'heard' bell was offering the hdpvr free for two years and ask if they can match it. done. you may have to call a few times. leave a couple weeks between calls so they don't get onto you. good luck!

[ziggazig]

Hi everyone,

I'm moving out on my own very soon and will be needing digital cable (preferably HD with PVR) and internet (high-speed).

Couple of questions:

1) Should I aim to get both from Rogers? I'm pretty sure I can find cheaper internet on it's own, but is it better to get both from Rogers to be able to negotiate a better deal/bundle with them?

2) What kind of a deal from Rogers should I aim for (ideally) and how should I approach it. This is a little different from the retentions situation since I am a new customer. My parents have been getting basic cable and lite internet from Rogers for years, but that's about it.

Thanks in advance for any help.

if you're only getting two services, you won't get the full 15% bundles discount. you have to have 4 services w/rogers to get that. just do your research and choose the cheapest/best company plan you can find.

you won't get the two years free hdpvr unless you switch from bell to rogers, or you have been with rogers and you want them to match the bell offer (free hdpvr for two years).

i pay 130/month taxes in for 2 wireless phones (w/ expired couples plan), basic cable (with the free hdpvr for 2 years), home phone and express internet... so, for me, this totally rocks. i only been with rogers since august 2007.

[getro]

i posted earlier in this thread, i think on page 130, here is my post regarding signing up as a new customer...

I called yesterday morning to sign up..

The first guy asked me what type of service i was looking for, and i stupidly did not write anything down, and said that bell had put flyers on the doors of the new development i am moving into (lie). I said that they were offering the pvr for 2 years free + programming + internet. He said that they cannot give a $600 dollar value for free, and asked me the price, and what kind of channels they were offering, and i said "i don't have the flyer with me". He said ok, but the price for VIP + TMN + HD Specialty Package + HDPVR + Internet Express would be about $140 + tax. Then he told me that they don't sign contracts with customers, and i should call bell to find out more about their promotion, so i could compare better.

The second guy was much nicer, but also said that he could not offer me any type of discounts, and that i should research and compare on bell vs rogers programming.

The final call, i got a girl, and she was super nice. I actually took a few minutes before hand, and went on the bell site, and wrote down the names of the packages, and prices, and put together my own make believe package. I again lied and said that i have a flyer, and that bell was offering The HD Extra Package + TMN + 6 theme packs + 7Mbps Internet, all for the low price of $89/mo + tax on a two year contract. The girl said that she can't match exactly, but she could come close, and she told me that they can do it for $110 after tax for 2 years. I said perfect, and that was it.

i believe that you have the most leverage as a new customer, and it worked perfectly for me!

[kiasu]

called CR first time to renew but he didnt care even i said to cancell ALL services.

after 2hrs, called again and got it until 2010

thx

[lagos]

called CR first time to renew but he didnt care even i said to cancell ALL services.

after 2hrs, called again and got it until 2010

thx

what do you mean renew? Did you already have the free HDPVR for the past 2 years and you renewed for an additional two years?

[sckor]

I called Rogers today, and told the machine I wanted to cancel.

I then politely explained to the CSR that answered how I'd heard about Bell offering a free HD-PVR for 2 years, and that $25 a month was enough to make me consider switching. I then asked if there was some way she could help reduce my bill. After about 1 minute she came back and I got the HD-PVR free for 2 years. I didn't bother pushing on the extra HD channels.

Thanks OP!

Sean.

[codtongues]

I called and had no problem getting free hd pvr for the two years again. I also got an extra discount on internet. I managed to get my bill reduced by $30 a month.

[kiasu]

what do you mean renew? Did you already have the free HDPVR for the past 2 years and you renewed for an additional two years?

yap...you are right...mine expired today..

[premium plus]

Got this deal yesterday myself. Worked great. Thanks RFD!

[The_Professor]

Well here's my experience with this deal:

I tried it about a year ago and the best I was offered was 50% off a HD PVR for one year. I took it as it was better than nothing. Shortly after that we purchased a new TV and it came with the HD starters pack. We opted to get a second HD PVR for free for 10 months (it's since been reduced to eight months I think). Last month both promotions ended and we were being charged $24.95 x 2. I figured I would try the deal and if we got one for free we'd just keep both.

So I called last night and basically told them that Bell offered 24 months free HD PVR. The CSR I was speaking to was very polite and I was polite in return. Without even asking she said that she would give us both PVR's free for two years!!!! She also waived the Digital Access Fee ($2.95/mth) for the same period, so that's a monthly savings of about $53 plus tax!

Needless to say I'm quite happy with Rogers and thanks again for those who have posted their experiences in this thread.

[hawk99]

My 2 year promo ends today. At first the Retention rep offered 50% off HD PVR and 20% internet. I stood my ground and he finally gave me the 2 years free HD PVR box rental again :)

[matkun]

I have Basic Cable + Extended Channels (IE: Discovery, Food Network, etc.), and an HD TV.

Will getting the HD PVR allow me to also get HD channels, ie: HD Discovery?

[The_Professor]

I have Basic Cable + Extended Channels (IE: Discovery, Food Network, etc.), and an HD TV.

Will getting the HD PVR allow me to also get HD channels, ie: HD Discovery?

With the rental of an HD box (PVR or not) you will get some HD channels free of charge, though Discovery is not one of them. You have to pay something like $6 extra per month for the rest of the HD channels.

[sillysimms]

I have Basic Cable + Extended Channels (IE: Discovery, Food Network, etc.), and an HD TV.

Will getting the HD PVR allow me to also get HD channels, ie: HD Discovery?

Unfortunately HD Discovery isn't one of the ones you'll get free. It will cost $8.95/month, but you can get if free for 3 months if you order:

http://www.rogers.com/web/content/personal-programming/hdtv
"Upgrade to the HDTV Specialty Channel Pack for an additional $8.95/month, and you'll receive HD TSN, HD Discovery, A&E HD, HD Net, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, HD Fox Seattle, HD WGN, HD Showcase and HD National Geographic."

[Robby322]

Called Rogers today and told them that Bell offered me 2 2yr free HD PVRs. The girl on the phone didn't hesitate and matched the offer. :)

[deeznuts]

Called Rogers today and told them that Bell offered me 2 2yr free HD PVRs. The girl on the phone didn't hesitate and matched the offer. :)

I finally got around to doing this...

Called yesterday, no hesitation, instant match. "cable"; "cancel service"; "Bell is offering 2 year free HDPVR if I switch". Probably doesn't make a difference, but I've been a subscriber since 2001.

I got 2 years free HD PVR rental; 3 months HD specialty channels free; 3 months 60 bonus channels free; etc.

Also got another 20% off my high speed internet after mentioning teksavvy. If ever go over my 60GB cap, I will call to have the charges reversed... considering that teksavvy also has 200G/mo for $29.95.

http://www.teksavvy.com/en/resdsl.asp?ID=7&mID=1

Service Speed Bandwidth Static IP Price Purchase
Premium 5M/800k 200G/mo. $4/mo. $29.95/mo. Buy Now
Unlimited 5M/800k Unlimited $4/mo. $39.95/mo. Buy Now

Previous bill (cable & high speed internet) $130.99; new bill $90 for 3 months; $98 after that.

I'll probably call them again in 3 months and get them to continue to include the specialty channels for free (keeping the bill around $90).

[ziggazig]

I finally got around to doing this...

Called yesterday, no hesitation, instant match. "cable"; "cancel service"; "Bell is offering 2 year free HDPVR if I switch". Probably doesn't make a difference, but I've been a subscriber since 2001.

I got 2 years free HD PVR rental; 3 months HD specialty channels free; 3 months 60 bonus channels free; etc.

Also got another 20% off my high speed internet after mentioning teksavvy. If ever go over my 60GB cap, I will call to have the charges reversed... considering that teksavvy also has 200G/mo for $29.95.

http://www.teksavvy.com/en/resdsl.asp?ID=7&mID=1

Service Speed Bandwidth Static IP Price Purchase
Premium 5M/800k 200G/mo. $4/mo. $29.95/mo. Buy Now
Unlimited 5M/800k Unlimited $4/mo. $39.95/mo. Buy Now

Previous bill (cable & high speed internet) $130.99; new bill $90 for 3 months; $98 after that.

I'll probably call them again in 3 months and get them to continue to include the specialty channels for free (keeping the bill around $90).

nice work. i just busted over my 60gs, so it's good to know there's someone i can talk about in my call to rogers to reverse the charges. thanks!

[Tsukagi]

Does TekSavvy have good service??
or are the speeds inconsistent, and many disconnections.???

[rgilld]

I called to get the PVR free for two years. I also wanted 20% off internet and the HDTV package free for 1 year. All they would give me was 20% off internet + PVR rental at 50%. So I got frustrated and cancelled. Should I call back and explain that I would really like to stay with Rogers but they need to match Bell's offer. Any ideas please?

[The_Professor]

I probably wouldn't have cancelled.....you should have just said that you will think over their offer and call back. Then in a few days just call back and hopefully you'll get someone willing to do the deal.

[PrincessK]

Being a customer for over 10 years with Rogers, I called asking for them to match the Bell 2 yrs HDPVR deal. They weren't able to match it, and after A LOT of persuasion and gentle "threats" (after all, you catch more bees with honey than vinegar), they were able to offer me 6 months free of HDPVR. I took it regardless.

After getting my unit and having tried the wonderful world of being able to pause/rewind/ff live TV and also record all my fav TV shows for a few days, all of a sudden I received an error message that says "Disk Trouble - Unable to retrieve recordings or record at this time. Try again later". It's been like this all day. Does anyone know what this is and most importantly, how to fix this? I recorded a bunch of shows from last week and really hoping they aren't lost!

:mad:

[finstudent84]

so i called today at a last resort willing to accept this package described earlier but hoping maybe get a little more:lol:

started off saying i was moving and a bell rep offered me an internet and tv package.

immediately the retentions rep said they would retroactively charge me for the 20% off internet promo i've received since dec 07. stated i wasnt informed off this when the credit was offered (and i honestly wasnt informed or aware of this) after some back and forth, i went ahead with the cancellation.

then asked to cancel my wireless as well - which she agreed to do - without hesitation. i would pay the wireless cancellation fee as i was aware of this but not the internet cancellation fee.

after all the details of the cancellation was noted, i asked her id # and department name. i asked how long i've been a customer for. internet since dec 2002 and wireless since feb 06 in my name. our family though at this address has had internet since mar 1999, cable since the 80's and phone for god knows how long. my brother also has some hd package/pvr for a couple years. so we do give rogers loads of business for a long time.


i also asked her why when i called before i was offered something but she ignored the retentions part of her job (i didnt say it like this but expressed disappointment she was just letting me walk). she said she assumed i just wanted to cancel anyway after thinking about the plan, which is fair enough but she didnt even go over the plan again or make any effort to what i imagine she is trained to do. and why was that? because the rep before didn't even note the prior retention offer. found this out when i asked to restate the plan as a last ditch effort to maybe have her try to keep me with rogers.

it was like at every opportunity she was just working against me. and i should say i was never rude, condescending or aggressive. i worked cs with a bank so i know how ****** people can be. i was polite but firm.

i asked to pull the call i made with respect to the internet promo back in december and the recent april call it was kinda unspoken on her part that i was lying. was told this wasnt possible.

reluctantly asked to speak to a supervisor. put on hold and she came back saying her manager would make a huge exception and honour the pvr deal described earlier with a 2 yr commitment but not the additional 20% off the internet. she made it seem like she was going out of way to do this and i had to accept the deal this moment or it wouldnt be offered again wtf

she said the pvr deal is only offered when people switch from satellite and relinquish their hardware (?). i accepted.

this was the worst experience i've had with rogers. 53 minutes on the phone. rep was michelle # 0423372.


an update..


so i just moved in. guy came by and hooked up the internet and digital cable.
the work order said i was renting the modem even though i bought my own a 1 year ago and let the rep know. the installer (who was nice) said i should just install the modem he brought and then return it to rogers and assign my modem later on - so that's one minor aggravation.

then he hooked up the digital cable. he said my area was having some kind of technical problem but the cable would come on within an hour and not to worry. if not, call in.

he left. i go out for the night and come home about 5 hours later.

the cable is still off 'explorer is not authorized for use please call blah blah'

so i call in and buddy says he needs to send in a ticket and the cable would come on within 24 hours.

24 hours later the cable is still not on.

call in again. the rep said my ticket wasnt being looked at. he needs to send another one in and the cable will come on in 24 hours. :lol:

wtf

[lazy_prodigy]

Will Rogers send a guy to install the PVR or can they courier one to you?

[Aggy]

I probably wouldn't have cancelled.....you should have just said that you will think over their offer and call back. Then in a few days just call back and hopefully you'll get someone willing to do the deal.

+1

You probably won't get everything you want on the first call...it took me 3 calls to finally get something I wanted. Just don't call 3 times in one day!

[Freckle Daddy]

Will Rogers send a guy to install the PVR or can they courier one to you?

When I got mine I went to a Rogers Video and picked it up. Not sure if every Rogers has the cable kiosk in them, but there's probably atleast one in your area. Fd

[Samson45]

Just got mine for another 2 years again. It was to expire May 1st. It was very easy, all I said was Bell was still offering 2 years HDPVR for free for new customers, so could she also extend it again. She said this time was the last time and it was flagged as such. Sure, let's see what they say two years from now...

[Aggy]

I don't think all Rogers Videos have them, but when you call rogers they can tell you the nearest one...I also think they have different hours than the rogers video section.

When I got mine I went to a Rogers Video and picked it up. Not sure if every Rogers has the cable kiosk in them, but there's probably atleast one in your area. Fd

[slaman]

My 2 yr offer expires at the start of June... she offered the PVR at 50% off for one year, a credit of both the VIP Digital Terminal fee of $4.49, the Digital Services fee of $2.99, and the HD specialty package free for one year ($8.95)

In the end, my bill would be REDUCED by $5 a month for a year. I said to make a note on my file because I wanted it for two years...

[deeznuts]

Does TekSavvy have good service??
or are the speeds inconsistent, and many disconnections.???

A colleague of mine uses teksavvy, and has had no problems with them. Awesome price and cap space. The rent to own the modems is also a nice touch (or you can just pick up a cheap DSL modem from eBay, etc.).

[Bordak]

I called in today, my latest 1 year contract ends on May 8th. Started off offering me the PVR at half price, but I stood firm, and she gave discounted the HD PVR rental price off my bill, and applied a new promo to my account. In the end, my monthly bill is $6 less, with the HD PVR for 12 months. (I only have cable tv, no other services, so I don't think I had enough leverage to get the 2 years I pushed for)

Regardless, I am quite happy with the result.

[jsecool]

Okay! It's taken me a month, but FINALLY I got a rep to give me FREE PVR for 2 years!!!! Now if only the VIP Package didn't cost so much life would be perfect!

[miichelle]

called today and got the 2 years of HD PVR for free!!! Told them I have been aloyal customer for almost 15 years, have all of my services with them! It was very easy. Just mentioned that bell was having a promotion to switch and I said I didn't want to but what can they offer me? Worked perfect! THANKS!!!:cheesygri

[rgilld]

+1

You probably won't get everything you want on the first call...it took me 3 calls to finally get something I wanted. Just don't call 3 times in one day!

I called back and this time they transferred me to retentions. I guess the first time they did not transfer me to retention. So ask to be transferred to retentions. They gave me 20% off internet, HD PVR for 2 years, HD specialty package for 1 year. But I had to upgrade from basic cable to VIP. I actually wanted some additional channels so I did not mind. My current bill is around $84. They said my new bill should be under $90.:razz:

[spotts01]

I am getting nowhere

doing all of the things listed here.

Customer for 17+ yrs, cable VIP and internet.

I guess I will call in a few days

[slaman]

My 2 yr offer expires at the start of June... she offered the PVR at 50% off for one year, a credit of both the VIP Digital Terminal fee of $4.49, the Digital Services fee of $2.99, and the HD specialty package free for one year ($8.95)

In the end, my bill would be REDUCED by $5 a month for a year. I said to make a note on my file because I wanted it for two years...

Ended up taking this deal - with notes on my file to make sure that I won't be charged any overage fees for internet, and that I'm qualified for more promotions in one year time...

Oh well - maybe next month I'll call and try to get 20% off my internet.

[canadapost]

Wow! I just have to say thanks to the OP!

Called Rogers on Monday and went through their automated phone system to the Cable TV dept., and told them I wanted to set up a new connection asking if they could offer me 2 years of free HDPVR rental. The rep said she didn't have authority to do that and transferred me to Customer Relations - 20 seconds later another rep was on the line saying, "Yes we can offer you this deal!"

I didn't say Bell offered me anything, just that I thought I read somewhere Bell also had something similar.

So that's: 2 years free HDPVR rental and 1 year free of the HD Specialty Package. Didn't want to push my luck, so I just gave him my details and setup an installation date!

Another satisfied RFD user and Rogers customer! :cheesygri

[Jrawk]

Thanks OP.

Called today on behalf of my brother.
They were reluctant to offer anything, but then i asked about switching to bell, and suggested that i'd go for that, they offered me the HDPVR free for 2 years, and the HD Specialty package for 3 months.

I'm quite pleased!

[Rubedizzle]

Called in yesterday.

Regular bill was $168.00 a month after taxes (internet and cable) which included 2 HD terminal rentals, the movie network, and some miscellaneous other stuff.

After it was all said and done, I got 2 HD PVR's 50% off for 1 year, HD Specialty Package for one year, all the other channels I had, plus some other packages (basically filled up most of my channel lineup), and another HD terminal - $138.00 after taxes.

Saving 30 bucks a month, plus got way more, and he told me that I could call in at the end of the year, and ask to extend that offer.

Thanks!

[spotts01]

Got it! (for my parents)

2yrs free rental
1 yr HD specialty pack @ 50%

Now I can go back in 4-5 weeks to get home phone added and try to get some overall discounts applied.

THANKS!



I am getting nowhere

doing all of the things listed here.

Customer for 17+ yrs, cable VIP and internet.

I guess I will call in a few days

[1barginxhunter91]

i already tried two times and both said no even thought i threathen to cancel am i doing anything wrong? i told them what bell is offering and if they could match it they keep on replying we can do no such thing........

[Winegums]

Called and got transferred to customer relations. Started off by asking if they could do anything for me since Rogers recently increased their fees. CSR offered 20% off internet, and another $5 off cable for 12 months. Then I asked about the PVR, saying that Bell had a promotion. CSR asked for more details about the promotion and I said that I didn't have the flyer with me at the moment...CSR said it didn't matter and offered me free PVR for 2 years!! Thanks to everyone for the tips!!

[dspec]

Hey, it seems that most people here have had the most luck speaking to customer relations.
Is there a way to speak to customer relations directly instead of getting transferred from a cable tv rep?
A question for those that got the 20% off internet, has anyone upgraded their internet after the 20% off and does it still apply if they do?

[codtongues]

Hey, it seems that most people here have had the most luck speaking to customer relations.
Is there a way to speak to customer relations directly instead of getting transferred from a cable tv rep?
A question for those that got the 20% off internet, has anyone upgraded their internet after the 20% off and does it still apply if they do?

The last time I called I just said customer relations at the what are you calling for voice prompt. Less than a minute later I was speaking to customer relations and I was offered the deal right away. This is my second time for this deal.I think the most important thing is to be polite. I did not say I was going to cancel but just asked if there were any promos to reduce my bill.

[kdhillon]

just called in and got the promo ... took two attempts, first guy was like "just give 30 days cancellation notice" ... second time the charm though, used "my neighbour just switched to bell and was offered ???, and i was thinking of doing the same"

offered:
2 years HD PVR
1 year HD Speciality Pack
4 x $25 credit over next 4 months

thanks op

[Hu$tlah]

Just called Rogers, need input if the deal I got is good or not?

1) 1 year HDPVR
2) 6 months Special VIP Package
3) Home Phone with 3 feat. Call waiting, caller ID, and 4 months unlimited anytime N.A calls
4) High Speed Express
5) Digital VIP Package

With taxes and all fees comes to $128.00

I know I didnt get the HD PVR for 2 years nor the speciality package for 1 year but the rep told me to call in before they expire and they will extend it again. I probably have one of the unique packages from others here after reading what they have but I want to confirm if I got a good package or not.

Comments and feedbacks would be really appreciated :).

Thank you.

[Hu$tlah]

????

I just want to compare with what you guys are paying if you have a similar package like the one i just got. I forgot to ask the rep if I can get 2 or 3 months free as a new customer. I will call today and ask for that. But can someone tell me how much their bill approximately comes to with taxes and all in?

Thank you.

[dtrader69]

just called in and got the promo ... took two attempts, first guy was like "just give 30 days cancellation notice" ... second time the charm though, used "my neighbour just switched to bell and was offered ???, and i was thinking of doing the same"

offered:
2 years HD PVR
1 year HD Speciality Pack
4 x $25 credit over next 4 months

thanks op

the 25 dollar over the next 4 months is sweet

[habsfan93]

I've had basic home phone, express speed internet and basic digital cable with rogers for a year now, got them all last year on the new customer promo they were having.

My deals all expired at the start of May so I called in and got put through to customer retentions and asked for the discounts to be renewed. Guy on the phone said all he could do is offer me the bundle discount if I agree to a 2 year contract. I told him I would pass and that I was going to go talk to a Bell rep. He said ok and hung up.

I called back yesterday (about 2 weeks after initial call) and spoke to a great woman in customer relations. I explained to her that Rogers prices were not competitive and listed off a bunch of promotions that Yak and Bell had for their services, as well as a bunch of deals I had heard of friends (rfd people) getting. She put me on hold and came back with the following:

Home Phone: 10$ off/month and 500 mins LD/month for 12 months, plus she permanently waived my SAF.
Internet: 20% off /month for 12 months
Cable: Choice of either a free PVR for 2 years or for 12 months, she could waive the digital terminal rental fee and give me $5/month off...(I took the PVR...its not an HD-PVR, but I dont care at the moment, since I dont have an HDTV)

All in all, very happy with what I got. Persistence clearly pays as I really like Rogers products and didn't want to switch, and I got my wish. She also said just to call back in 12 months and they would reevaluate all my expiring promos.

[deeznuts]

the 25 dollar over the next 4 months is sweet

just called in and got the promo ... took two attempts, first guy was like "just give 30 days cancellation notice" ... second time the charm though, used "my neighbour just switched to bell and was offered ???, and i was thinking of doing the same"

offered:
2 years HD PVR
1 year HD Speciality Pack
4 x $25 credit over next 4 months

thanks op

Nice one on the 4 x $25! I ended up getting the HD Specialty Pack free for 3 months, but I will definitely call when this expires to get them to extend the time.

[dowzer]

They offered me the PVR without any resistance, but wouldn't give me the HD Specialty pack. They did offer all digital channels (except multicultural programming) for 3 months.

[rvs007]

I took the PVR...its not an HD-PVR, but I dont care at the moment, since I dont have an HDTVYou should still try for the HD-PVR since it has a bigger hard drive (160GB vs. 80GB) than the non-HD-PVR, which means you can record twice as many shows.

[habsfan93]

You should still try for the HD-PVR since it has a bigger hard drive (160GB vs. 80GB) than the non-HD-PVR, which means you can record twice as many shows.

I don't think I watch enough TV to fill up even 80GB. I follow about 7-8 shows religiously and sports and aside from that, don't watch much TV. The PVR is just nice since if I miss my show I don't have to worry about finding it online anymore.

[samson]

Those who are getting deal on the HDTV specialty channels, do you already subscribe to digital VIP? I already have the 2 yrs promo and was ready to pay the regular 8.95$ for HDTV. But it seems I have to upgrade from Basic cable to digital VIP.

[sidlas]

Is Rogers only in eastern canada?

[rgilld]

When I called they said I had to upgrade to the VIP package. They gave me the PVR for 2 years, the HDTV specialty pack for 1 year, and 20% off internet. My bill increased by a few dollars.

[jamgyu]

I have home phone, internet and cable all with rogers....

I was on a retentions deal negotiated last summer.

this was my previous plan:

HOME PHONE
- 2 calling features
- 5 cents/min North American long distance

INTERNET
- Rogers Express
- 7 mbps connection

CABLE TV
- Digital VIP package
- 3 months free movie channels package (canceled after 3 months with no penalty)
- free PVR (non-HD) for 2 years

TOTAL COST = approx $125/mo after taxes (plus more after long distance charges)


I CALLED ROGERS RETENTIONS (1-888-ROGERS1... SAID "CANCEL MY SERVICES") TODAY AND TOLD THEM BELL WAS OFFERING ME THE SAME HOME PHONE AND INTERNET SERVICE AND CABLE WITH HD-PVR AND ALL HD CHANNELS FOR $130/mo... I ALSO MENTIONED THAT I WAS THINKING OF SWITCHING TO PRIMUS FOR HOME PHONE TO GET UNLIMITED LONG DISTANCE.


They counter offered me with this:

HOME PHONE
- 2 calling features
- 1000 min/mo long distance for 12 months

INTERNET
- same as before

CABLE TV
- Digital VIP package (no change from before)
- FREE HD PVR for 2 years
- FREE HD specialty channels for 1 year
- FREE 1 month movie channels (includes HD channels)


TOTAL COST = $132.20/mo after taxes




:cheesygri

[pookie3330]

I have home phone, internet and cable all with rogers....

I was on a retentions deal negotiated last summer.

this was my previous plan:

HOME PHONE
- 2 calling features
- 5 cents/min North American long distance

INTERNET
- Rogers Express
- 7 mbps connection

CABLE TV
- Digital VIP package
- 3 months free movie channels package (canceled after 3 months with no penalty)
- free PVR (non-HD) for 2 years

TOTAL COST = approx $125/mo after taxes (plus more after long distance charges)


I CALLED ROGERS RETENTIONS (1-888-ROGERS1... SAID "CANCEL MY SERVICES") TODAY AND TOLD THEM BELL WAS OFFERING ME THE SAME HOME PHONE AND INTERNET SERVICE AND CABLE WITH HD-PVR AND ALL HD CHANNELS FOR $130/mo... I ALSO MENTIONED THAT I WAS THINKING OF SWITCHING TO PRIMUS FOR HOME PHONE TO GET UNLIMITED LONG DISTANCE.


They counter offered me with this:

HOME PHONE
- 2 calling features
- 1000 min/mo long distance for 12 months

INTERNET
- same as before

CABLE TV
- Digital VIP package (no change from before)
- FREE HD PVR for 2 years
- FREE HD specialty channels for 1 year
- FREE 1 month movie channels (includes HD channels)


TOTAL COST = $132.20/mo after taxes




:cheesygri


I called in Yesterday afternoon , and pretty much i got the same deal like u, only i did not get the movie channel.


CABLE TV
- Digital VIP package (no change from before) with (foxsports + GOLTV)
- FREE HD PVR for 2 years
- FREE HD specialty channels for 1 year

INTERNET
- got 20% off each month for 1 year

HOME PHONE
- 1 calling features
[B][COLOR="Red"]- 1000 min/mo long distance for 12 months
- $10 off each month.




the toal is around $135 with tax included.

[ccdude]

My 2 year Free HD PVR just expired. So...... I called in and played dumb.

Me - Why Am I not getting the PVR Credit anymore?
CSR - It was only a 2 year promotion
Me- Really? I was under the impression that it was for as long as I was a Rogers customer (I still have memories of when the Sat trade in was this way)
I mean I OWNED the box that I traded in. I still wouldnt be paying a rental on that.
CSR - Can You hold on please
Me - Sure
CSR - Sir, Because you have been a rogers customer for so long we are going to extend your promotion for another 2 year term.
Me - Thank You

It was so easy - No Complaining no threatning to Cancel. Just 1 5 Min Phone Call and just ask sometimes you get.

Good Luck

[jamgyu]

My brother has internet and cable with Rogers and he called yesterday and this is what he got....


2 HD PVR's FREE for 2 years
FREE HD Specialty channels
20% off internet
20% off Cable TV


The funny thing is that he already owns an HD PVR and a regular PVR.... he called in just to ask for another HD PVR and they ended up giving him all of the above without him asking.

[jacjac_c]

Hey guys i need some help here. I just called Rogers and told them that I recently purchased a new HDTV and was wondering what they can offer me...but then the guy told me that they don't have any deals right now and he can only give me the digital box (which i don't have right now) for $15 a month....I even told them about the PVR from Bell but he didn't seem to care at all.....

Any advice?

[pookie3330]

Hey guys i need some help here. I just called Rogers and told them that I recently purchased a new HDTV and was wondering what they can offer me...but then the guy told me that they don't have any deals right now and he can only give me the digital box (which i don't have right now) for $15 a month....I even told them about the PVR from Bell but he didn't seem to care at all.....

Any advice?

just call in some other time and talk to another rep.
until u get what u want.

[gei]

Woot woot...

Just called in and got

20% off cable for a year
20% off internet for a year

+ free HDPVR and free HD specialty pack.

We were 18 year customers... so they were quite accomodating. At first he only offered the HDPVR for 50% off and no HD specialty pack... I had to speak up to get those.

What do you guys think?

[spiller]

Got 2 yrs free hdpvr rental
1 yr hd channel pack free
20% off cable services
20% off internet

Already have a grandfathered 15% bundle discount so it's only an extra 5% from that....but I'm happy.

I was going to cancel - and I wasn't testing them either. But they offered this and it was enough to keep me.

Had 2 yrs hdpvr free rental for the winback promotion before too ...paid the rental for about 6 months after that expired...now got this again.

[DaMadMonk]

Didn't push too hard... didn't say I was going to cancel, just asked to match...

Got the 2 yr free HD PVR...other than some technical issues on their end it was too easy... make sure you get transfered to relations/retention...

Got this for my Dad's Bday/Fathers day gift :)

For others that are reading this and thinking about doing this, push and push to get the best deal possible. You can always retract.

I didn't realize, but my Dad has been a customer with them since 1980.

Talked to Susan F121...

[yao]

I already agreed to pay HD rental for 50% and i have cable and cell with rogers. Can i call back to change the deal ?

[sarkispc]

Just realized that if your building supports free cable, there is a possibility that you can get the HD Terminal for free anyways.

I did not know when I moved in back in september, but because I am paying part of it in the maintenance fee, I was entitled to get one free HD terminal and two free regular rogers digital boxes.

Something you guys can inquire about if your building supports.

On top of that I asked to be credited for 6 months worth of terminal charges I was paying.

Pretty cool if you ask me.

I could get the PVR for an additional 6 dollars a month but I didn't need it.

[sillysimms]

Just realized that if your building supports free cable, there is a possibility that you can get the HD Terminal for free anyways.

I did not know when I moved in back in september, but because I am paying part of it in the maintenance fee, I was entitled to get one free HD terminal and two free regular rogers digital boxes.

Something you guys can inquire about if your building supports.

On top of that I asked to be credited for 6 months worth of terminal charges I was paying.

Pretty cool if you ask me.

I could get the PVR for an additional 6 dollars a month but I didn't need it.

Each building that has cable included in its maintenance fees has its own cable agreement with Rogers that you have to ask about.

The cable package for our building includes 2 standard definition terminals (not HD), the digital services fee, free Movie Network and Movie Network on Demand (Channels 300 - 308), up to 6 cable outlets at no additional charge and an HD box can be rented for $6/month.

My brother lives in another building and his package includes only 1 standard definition terminal and the digital services fee.

If your building does include cable in your fees, make sure to check with Rogers to make sure you're not paying extra for something that's included.

[Red_Army]

6 cable outlets??? do you have tv's in your hallways?? lol

Each building that has cable included in its maintenance fees has its own cable agreement with Rogers that you have to ask about.

The cable package for our building includes 2 standard definition terminals (not HD), the digital services fee, free Movie Network and Movie Network on Demand (Channels 300 - 308), up to 6 cable outlets at no additional charge and an HD box can be rented for $6/month.

My brother lives in another building and his package includes only 1 standard definition terminal and the digital services fee.

If your building does include cable in your fees, make sure to check with Rogers to make sure you're not paying extra for something that's included.

[sillysimms]

6 cable outlets??? do you have tv's in your hallways?? lol

Yeah, I know it's funny. We have 3 outlets that we use (4 I guess if you include the internet) but 6 would be a lot, especially for a condo!

[Red_Army]

Yeah, I know it's funny. We have 3 outlets that we use (4 I guess if you include the internet) but 6 would be a lot, especially for a condo!

we have 6....but its a 4 bedroom house lol

[jacjac_c]

Hey guys i need some help again...
so I got the HD digital box (not PVR) last week for half price....but after I got it, I realized that I cant use my VCR anymore unless I'm on that specific channel (which defeats the purpose of a VCR?). So I called again and told them that about the Bell 2 year free rental for PVR but they said they can't match it? what the heck?

Btw, when I called Rogers, I mentioned "retention" and then the voice prompt asked me if I wanted to cancel and I mentioned "yes"....I supposed that'll bring me to retention right? Am I supposed to mention "customer relation" instead (is customer relation better?)? Is there a difference between the 2 btw?

Please help me =S

[chen0289]

called in got

2 years of free pvr rental ($24.99/month?)
$100 one time credit
no SAF fee for life

didn't know I could have got 20% off! actually it went from 15% to 10% cause I canceled the 3month free internet.

[Justin C]

Hey guys i need some help again...
so I got the HD digital box (not PVR) last week for half price....but after I got it, I realized that I cant use my VCR anymore unless I'm on that specific channel (which defeats the purpose of a VCR?). So I called again and told them that about the Bell 2 year free rental for PVR but they said they can't match it? what the heck?

Btw, when I called Rogers, I mentioned "retention" and then the voice prompt asked me if I wanted to cancel and I mentioned "yes"....I supposed that'll bring me to retention right? Am I supposed to mention "customer relation" instead (is customer relation better?)? Is there a difference between the 2 btw?

Please help me =S

Just call and try again

[Exocet77]

I have been with rogers for a long time now. I have a cell phone contract with them and no cable contract. I outright own my HD-PVR, pay for the HD channel package and buy @ least one PPV a month ($44.99).

What would be reasonable to ask for?

[ziggazig]

I have been with rogers for a long time now. I have a cell phone contract with them and no cable contract. I outright own my HD-PVR, pay for the HD channel package and buy @ least one PPV a month ($44.99).

What would be reasonable to ask for?

i'd be asking for some kind of percentage discount along with some free channels - like the hd specialty pack, the movie network etc.

[Kaitlyn]

Sorry I have't followed this thread for a while and it would be a lot to go through ~65 pages... heh

What sorts of things have people been able to get on top of free HD-PVR? I got specialty pack for 12 months and I THINK 20% off the bill for 6 months...

[Kaitlyn]

called in got

2 years of free pvr rental ($24.99/month?)
$100 one time credit
no SAF fee for life

What is the SAF? Isn't it only like a $2 fee or something?

[rfdmember]

can the HD PVR box handle non HD tvs as well?

[jamgyu]

Sorry I have't followed this thread for a while and it would be a lot to go through ~65 pages... heh

What sorts of things have people been able to get on top of free HD-PVR? I got specialty pack for 12 months and I THINK 20% off the bill for 6 months...


that's what I got too...

I think it's pretty standard for retentions to give the 20% off now for calling in to cancel.

a few posts back I posted what my brother got... he managed to get TWO HD PVR's free for 2 years... I think he referenced how the Bell HD PVR can be connected to 2 TV's at once and that's how he got it.

[getro]

can the HD PVR box handle non HD tvs as well?

yes, my in-laws have the hdpvr with a 13 year old Toshiba 37" CRT and it works swimmingly.

[Rx8-black]

Is it possible to some how renew the speciality channel package..becuz my 3 months are over and it be nice to get them back.

[Aggy]

yes, my in-laws have the hdpvr with a 13 year old Toshiba 37" CRT and it works swimmingly.

What would be the point if you don't have an HD TV? I guess unless the HD PVR has a bigger hard drive?

[Aggy]

Just give them a call and ask...if you don't get what you want, tell them you'll think about it and call again a few days later.

Is it possible to some how renew the speciality channel package..becuz my 3 months are over and it be nice to get them back.

[jnltoronto]

We told them that Bell has asked us if we want a HD PVR free for two years to add to our existing mobile and home phone bills

Customer since the beginning I was able to get

HD PVR RENTAL Free for 2 Years
6 Months Free HD Specialty
6 Months 20% off entire bill

So we now get 20 % off of above, and our Hispeed express

Also my Father got the same for his house only being with rogers for 2 years

[rvs007]

What would be the point if you don't have an HD TV? I guess unless the HD PVR has a bigger hard drive?

Yup, the HDPVR has a 160GB HD versus 80GB for the non-HD version, so you can theoretically record twice as much programming. Also, you get access to HD programming.

[Rx8-black]

Just give them a call and ask...if you don't get what you want, tell them you'll think about it and call again a few days later.

Renewed it for 1 year more :cheesygri

[rlav81]

I had to join so I could share my success story. I didn't expect to get so lucky on the first try, but it worked!
I'm not sure exactly what the very helpful woman on the phone did for me, but when I expressed interest in switching to Bell, she said she would see what she could do to lower my monthly bill....
After a few minutes, with her apologizing for the wait, she returned and said she could offer me the services I currently have (HD-PVR, HD Channels, VIP, and internet) for $86/month, including all taxes and fees...I was currently paying just over $127.00....
I'm interested to see what this will all show up on my next bill as, but in the meantime I am very happy with what I will be getting....

[BRAISKI]

I am going to get an LCD this week I think, then I guess I can call them up then ask for this deal! :D

[TSXKid]

I had to join so I could share my success story. I didn't expect to get so lucky on the first try, but it worked!
I'm not sure exactly what the very helpful woman on the phone did for me, but when I expressed interest in switching to Bell, she said she would see what she could do to lower my monthly bill....
After a few minutes, with her apologizing for the wait, she returned and said she could offer me the services I currently have (HD-PVR, HD Channels, VIP, and internet) for $86/month, including all taxes and fees...I was currently paying just over $127.00....
I'm interested to see what this will all show up on my next bill as, but in the meantime I am very happy with what I will be getting....

Did you speak with Karen (sounds exactly like her)... she is truly awesome!

On the other hand.. there is a Samantha that's the devils reincarnate - you'll know as soon as you speak with her: It's in her tone.. not to mention, Know It All attitude!

TSXKid

[jacjac_c]

woohoo! i just got the deal! HDPVR free for 2 years! =)

[Aggy]

I am going to get an LCD this week I think, then I guess I can call them up then ask for this deal! :D

Unless there's a deal out there that comes with the purchase of the TV! Take that first, then when the promo is up call them.

[BuildBuyBreed]

I'm gonna try this the other way around.

I've got ExpressVu/phone/Net all with Bell but no HD ($142/mth)... so gonna tell'em I'm gonna jump ship to Rogers... let's see what happens.

[rfdmember]

do u need the VIP package in order to get the free 2yr deal?

[BRAISKI]

My brother has internet and cable with Rogers and he called yesterday and this is what he got....


2 HD PVR's FREE for 2 years
FREE HD Specialty channels
20% off internet
20% off Cable TV


The funny thing is that he already owns an HD PVR and a regular PVR.... he called in just to ask for another HD PVR and they ended up giving him all of the above without him asking.

That sounds like an awesome deal...

I need to make a plan before I call lol

[lagos]

I already got the HDPVR deal a while back but when I tried to cancel my internet to switch to 3WEB, the retentions rep offered me to lower my bill which was $160 tax in.

Let me know if my negotiated deal is any good.

-Free HDPVR (2) years
-VIP with TMN including MPIX
-HD Specialty Channels
-Express Internet

All taxes in $108. What ya guys think?

[Rx8-black]

do u need the VIP package in order to get the free 2yr deal?

No, when i did it i had the basic cable but i upgraded to VIP to get more channels and plus they had a promo for it when i got the pvr

[Raptured]

Kay just got off the phone with Kara, she was really nice, this is what I got:

Rogers home phone no features
Cell Phone 200 anytime minutes, evenings and weekends free
Internet Express 7.0 MBPS download, 60 GB cap
Basic Cable + VIP + digital box + 2 yrs HDPVR + HD specialty free for 1 year + Fairchild television half price for 6 months

Total including taxes $118.85.

Seems pretty good to me, any comments?

Thanks.

[gujju73]

+1

wow !!! It wasn't that hard at all.

Was talking to Angi.. she was so nice and did not have any problem getting HDPVR for 2 years and HD Specialty Pack for 1 year.

Picked up my PVR from store. Less than an hour had PVR hooked up and ready to roll.

[McGobbler]

So I just got off the phone trying to cancel my HD terminal since I had 1 year free HD package because of a new TV I bought. I figured I'd try the PVR trick telling them that my condo just got Bell expressvu dishes on the roof (which is true) and I want to switch ... here is what I got:

VIP package (which I had)
+ my standard HD channels back
+ HD PVR (no contract, it's perm i've been told, so no 2 years thing)
+ second digital receiver (which I had before)

used to pay $59.30 with VIP channels and (HD promo for a year free) should be paying now as CSR said $67.43

Can anybody that only has rogers VIP package with HD PVR for 2 years free tell me what their prices are? The deal sounds good however I didn't know if it was comparable as to what others are getting since everyone for the last few pages always has internet also tacked on.

[danomed]

Just got off the phone to activate a new account.

I got:
Homephone with caller ID and voicemail
Rogers digital cable + VIP + HD channels package (1 year) + HDPVR (2 year or permanent - will see)
High Speed 7MBps

For $108+tax = ~$121

I thought this was a good deal compared to Cogeco outside of Toronto.

[azkab]

Called them today for new account and got this:

home phone + 2features + 500mn/mth long distance
Internet extreme 7mo
Rogers digital cable + VIP + HD speciality channels package (1 year) + HDPVR (2 year or permanent - will see) + second HD receiver

for 136$ taxes in.

[lagos]

When you guys say VIP, do you mean you also get TMN and other movie channels? I see many people list such as digital cable+VIP. I would be surprised if you guys have HDPVR's and HD tvs with no movie channels.

[McGobbler]

No VIP doesn't include the movie channels. For a list of what it includes check out http://www.rogers.com/web/link/ptvBrowsePackagesFlowBegin?forwardTo=landing

[swales]

Just got off the phone to activate a new account.

I got:
Homephone with caller ID and voicemail
Rogers digital cable + VIP + HD channels package (1 year) + HDPVR (2 year or permanent - will see)
High Speed 7MBps

For $108+tax = ~$121



Called them today for new account and got this:

home phone + 2features + 500mn/mth long distance
Internet extreme 7mo
Rogers digital cable + VIP + HD speciality channels package (1 year) + HDPVR (2 year or permanent - will see) + second HD receiver

for 136$ taxes in.

For you guys that signed up for a new account, did you just call the normal Rogers phone number? Also, did you ask what they could do for a new customer or did you ask for these certain promo's? Did you have to haggle with them?

Thanks

[Raptured]

Call normal number. When you call, ask for the "Converge Sales Dept", they have access to the 2 yr pvr etc etc. Sometime's when you call you automatically get them already, but they only work until 9 pm unlike the normal sales dept.

And yes haggle with them.

[azkab]

When you guys say VIP, do you mean you also get TMN and other movie channels? I see many people list such as digital cable+VIP. I would be surprised if you guys have HDPVR's and HD tvs with no movie channels.

Movies are not that important for me. I am interested by all kind of sports specialy this summer.

[azkab]

For you guys that signed up for a new account, did you just call the normal Rogers phone number? Also, did you ask what they could do for a new customer or did you ask for these certain promo's? Did you have to haggle with them?

Thanks

called the regular rogers number and said that I want internet+home phone+hdpvr free for 2yearsetc..for no more than 110-120 taxes in. you have to negociate to get what you want.

[swales]

Call normal number. When you call, ask for the "Converge Sales Dept", they have access to the 2 yr pvr etc etc. Sometime's when you call you automatically get them already, but they only work until 9 pm unlike the normal sales dept.

And yes haggle with them.

Tried calling and got nothing. I spoke to 3 different CS's from 3 different depts and they said they couldn't do anything and that the "converge sales dept" only does outgoing calls. I couldn't even get just the free HDPVR for 2 years as they said that promo is only for people that hand in an ExpressVu box. The last lady I spoke to said she could only help me if I had the info (address etc) of someone who already got this deal. I'll try one more time next week, otherwise I guess I'll go with Bell

[marcopoloca]

make sure you get the latest version which is 8300 hd, not 8000.

difference is it's a lot smaller and with Hdmi output so you don't have to run a separate audio cable. It has better audio/video signals with hdmi.

most of the 8000 tend to be refurbished or badly beats up from return.

[lagos]

Tried calling and got nothing. I spoke to 3 different CS's from 3 different depts and they said they couldn't do anything and that the "converge sales dept" only does outgoing calls. I couldn't even get just the free HDPVR for 2 years as they said that promo is only for people that hand in an ExpressVu box. The last lady I spoke to said she could only help me if I had the info (address etc) of someone who already got this deal. I'll try one more time next week, otherwise I guess I'll go with Bell

try this method...just call 1888-ROGERS1 and say cable,cancel,and when connected to an agent say you were talking to customer relations department and you got cut off, ask them if they can transfer...when connected with the customer relations rep, ask them if they can match bell's HDPVR offer...this is exactly what I did as well as many others, and it works most of the time..your problem is that you couldn't reach the right department...btw, it is called customer relations and NOT converge sales..good luck..

[gsrce]

Kay just got off the phone with Kara, she was really nice, this is what I got:

Rogers home phone no features
Cell Phone 200 anytime minutes, evenings and weekends free
Internet Express 7.0 MBPS download, 60 GB cap
Basic Cable + VIP + digital box + 2 yrs HDPVR + HD specialty free for 1 year + Fairchild television half price for 6 months

Total including taxes $118.85.

Seems pretty good to me, any comments?

Thanks.

Ouch 60gb cap? They're really screwing people aren't they?

I remember now why I left rogers internet to go to bell back when bell was offering no cap. Is bell giving horrible caps like that to new customers now as well?

[ziggazig]

Ouch 60gb cap? They're really screwing people aren't they?

I remember now why I left rogers internet to go to bell back when bell was offering no cap. Is bell giving horrible caps like that to new customers now as well?

i'm sure you could call rogers and tell them to credit your overage charges because other company's are offering no caps.

i've got the hdpvr deal, and some other credits before. if you talk to the right person, you're set.

[hrollins]

I have been with Bell for the last 5 years (Rogers previously) and noticed a faster Guide/Channel surfing with Bell . Can any new converts to Rogers comment on this?

[Little Tim]

I have been with Bell for the last 5 years (Rogers previously) and noticed a faster Guide/Channel surfing with Bell . Can any new converts to Rogers comment on this?

Used to be with Bell (ExpressVu for condos) and I can tell you that the guide is vastly superior to what Rogers offers. The search capabilities, speed, colour coding of program entries, general layout are all so much better with ExpressVu.

Regarding channel surfing - after I got the PVR (8300) flipping channels is much faster - same speed as what I had with ExpressVu. However, when I had the 3250 non-PVR with Rogers the channel surfing was a lot slower. So, it obviously depends on your hardware.

Btw, as an existing Rogers customer I tried this deal a few weeks ago. I said I wanted to cancel, and I was forwarded to whatever department takes care of cancellations. The best offer I could wrestle out of them was PVR at half price for 1 year and free HD specialty programming ($8.95 value per month) for the same period.

Will try again in a few weeks.

[hitman047]

My rogers basic cable is included in my monthly "society maintenance fee" (i live in a townhouse). Is there anything I can do to get this deal?
Apparently, even if I decide to cancel my cable tv subscription, I still have to pay for it as part of my maintenance fee. :mad:

[canadiankorean]

Ouch 60gb cap? They're really screwing people aren't they?

I remember now why I left rogers internet to go to bell back when bell was offering no cap. Is bell giving horrible caps like that to new customers now as well?

60 GB cap is for everyone not just new clients.
I hear Bell is capped at 30GB...

[swales]

try this method...just call 1888-ROGERS1 and say cable,cancel,and when connected to an agent say you were talking to customer relations department and you got cut off, ask them if they can transfer...when connected with the customer relations rep, ask them if they can match bell's HDPVR offer...this is exactly what I did as well as many others, and it works most of the time..your problem is that you couldn't reach the right department...btw, it is called customer relations and NOT converge sales..good luck..

Thanks for the tip, after talking to 5 different people on 3 different occasions I finally managed to get a deal :cheesygri

I got the following for a new account:

home phone + 2features + 500mn long distance
Internet extreme 7mo
Rogers digital cable + VIP + US Time Shifting + HD specialty channels package + HDPVR + second HD receiver

for 135$ taxes in and no contract

Thanks for the help guys

[sillysimms]

My rogers basic cable is included in my monthly "society maintenance fee" (i live in a townhouse). Is there anything I can do to get this deal?
Apparently, even if I decide to cancel my cable tv subscription, I still have to pay for it as part of my maintenance fee. :mad:

I live in a condo that includes Rogers cable in the maintenance fee. With our fee, we get 2 standard def. boxes, (HD for $6), 6 outlets, TMN & TMN on demand. So far, we haven't been able to get the deal, since they know with our building's contract, we can't switch to Bell. We have however cancelled our Rogers phone and our moving our phone & internet to TekSavvy.

The only thing that might give some leverage is if you have other services and call and say you're going to cancel them. Then try to negotiate the free PVR.

The other alternative is to keep calling and you may get a rep. that doesn't realize you can't cancel your television.

[bririp]

After about 5 calls I finally got somewhere.

Vip+TMN+HD specialty ch.+US timshifting+HD PVR + 2nd HD box
Home phone+2 calling feat.+500 LD
Express 7mb internet

$130 including saf and other fees before tax

Then they took 15% off of all services including my wifes cell phone.

Total (without cell) = $110.50 + tax = $124.87

I spent hours with bell expressVu and another hour with rogers just calling back.

keep trying, when i got the guy who finally gave me this deal, I was on the phone for 5 mins total.

thanks RFD for the help

[sahilz]

For all the people with a second box, is Rogers charging you for 'Extra Outlet Fee'??

[Freckle Daddy]

For all the people with a second box, is Rogers charging you for 'Extra Outlet Fee'??

I think I was told that the VIP package included extra outlets. But then again you always gotta double check, I find they'll tell you anything sometimes to get your services.

fd

[ziggazig]

I think I was told that the VIP package included extra outlets. But then again you always gotta double check, I find they'll tell you anything sometimes to get your services.

fd

no doubt. depending on who you talk to, they'll flat out lie to you to get you to sign up. whenever you call, ALWAYS get the csr's name, where their call center is, and the employee number.

[mewmew317]

I have VIP with 4 outlets included (all 4 in use) no extra charge. VIP includes a regular cable box. Bought another cable box ($20) last year and a regular PVR. Just got a 12 month extension on my "6 month free HDPVR and HD programming for purchasing HD TV in December". I pay regular VIP rates, now $61.97 +tax = $70.03. Regularly get 3 months free all specialty channels when available (great during writers strike).

Have High speed Internet (no caps) and phone with Bell $57.67 incl. tax.

[swales]

For all the people with a second box, is Rogers charging you for 'Extra Outlet Fee'??

VIP comes with 3 free outlets and you can usually get them not to charge you if you need any more then that.

[rvs007]

VIP comes with 3 free outlets and you can usually get them not to charge you if you need any more then that.

VIP comes with 3 extra outlets so you essentially get 4 free outlets.

[wonginator]

no doubt. depending on who you talk to, they'll flat out lie to you to get you to sign up. whenever you call, ALWAYS get the csr's name, where their call center is, and the employee number.


I just got off the phone with a rogers csr and ordered internet/tv for a new activation:

express internet
vip cable+hd speciality+2yrs free hdpvr

for $105 + taxes.

I don't remember the csr name/employee number.. I'm worried they might now bill me something different.. What do you guys think??

[sahilz]

I just got off the phone with a rogers csr and ordered internet/tv for a new activation:

express internet
vip cable+hd speciality+2yrs free hdpvr

for $105 + taxes.

I don't remember the csr name/employee number.. I'm worried they might now bill me something different.. What do you guys think??


That is pretty expensive for just TV and Internet. Check the first post on this page as a reference.

However you are a new activation as well, so may not have much leverage.

[Lzanmo]

Just to let you Rogers customers know. Rogers currently has any theme pack, (or the pick all specialty pack if you want them all) and the HD specialty pack free for three months. Regularly, the pick all pack is $41.99/month. (or something around that figure)

Just remember, Rogers reps are not supposed to remove features until the end of the billing cycle. So, if you want it for free (and not have a partial charge for a month) make sure you get the rep to add it on at the beginning of the next billing cycle. That way, 2.5 months later you can call in and remove it with no charge.

For those who don't understand what I mean... I'll give an example. Lets say your monthly close date is the 20th of every month. You would have another billing cycle begin on the 21st. If you were calling in today (the 13th) you would ask the rep to add the feature to your account as of the 21st, no earlier. Also since you would be removing it in three months, you'd want to call in before October 20th so that it would be removed as of that day and not carry on to the next billing cycle.

Also, as a further note. If you are a consolidated billing customer and you add the channels you are going to get charged for one month of the charge in the fourth month. (Rogers always charges you in advance by one month) This one month charge will be automatically credited back to you the month afterward, so don't panic.

[stpdls]

Called 1-888-ROGERS1 and asked for any promos for existing cable TV customer. The rep said she couldn’t find any promos, but Customer Relations should able to help me. Then I was transferred to Customer Relations. I asked the lady that picked up the call if she could do something to lower my bills since I have been with Rogers cable TV many years. Within a minute, this is what she offered me:

$10.00 off each month for Digital VIP Cable Package.
Waive HD Digital Terminal Rental Fee ($12.95) and Digital Services Fee ($2.99)

This offer is good for 12 months and no commitment, it means no contract.

Thank you.

[Euphoric]

calling, saying cable and cancel to the automated thing gets you right to customer relations. I asked them about matching bells offer and within about 10 mins it was done. Easy.

[sahilz]

calling, saying cable and cancel to the automated thing gets you right to customer relations. I asked them about matching bells offer and within about 10 mins it was done. Easy.

What offer you had matched from bell?

[mangoman]

Rule #1: When in doubt, see post #1 of any thread. :) The bell offer is the basis of success of 98% of the people who have been successful getting the HD-PVR for free.

What offer you had matched from bell?

[Ashtangi]

I just called in for the first time this afternoon . . figured I may as well try to consolidate. I currently have home phone and internet with Sympatico.

Mu current cable service:

Digital VIP Cable
HD-PVR Rental
HDTV Specialty Channels

Total: $94 plus tax.

My Offer:

Existing cable package + Express internet + home phone with 2 features = $130 plus tax on a 1-year term.

It would save me approximately $54 per month. It's not bad, but I think that I can do better?

[sahilz]

I just called in for the first time this afternoon . . figured I may as well try to consolidate. I currently have home phone and internet with Sympatico.

Cable:
Digital VIP Cable
HD-PVR Rental
HDTV Specialty Channels

Current: $106 plus tax.

My Offer:

Existing cable package + Express internet + home phone with 2 features = $130 plus tax on a 1-year term.

It would save me approximately $54 per month. It's not bad, but I think that I can do better?

No credits? Discounts? I pay about $102 plus tax for basic cable + 2 multicultural channels + Express + Home phone with 2 features on a retentions deal.

I dont know if HD package/reciever is worth 28$ more comparing from my bill.

[Ashtangi]

No credits? Discounts? I pay about $102 plus tax for basic cable + 2 multicultural channels + Express + Home phone with 2 features on a retentions deal.

I dont know if HD package/reciever is worth 28$ more comparing from my bill.

It was broken down this way:

Cable: $60.54 (Digital VIP + HD-PVR rental + HD speciality channels)
Home Phone: $26.31 (with 1 calling feature)
Internet: $39.95 (Express)

Sub-total: $126.80

Grand-total: $143.28

Looking at it that way, the cable offer is impressive - but the home phone and internet deals are iffy.

[ChrisBa]

What happend with us pretty much same thing, Rogers Upgraded are package to HD PVR, we orginally just had the digital cable. But we had to go to the local Rogers store to pick up the box and just give them are old digital cable one.

[jerryhung]

My 2 year PVR (not HD PVR) promotion ends July 13, 2008

Called today 1-888-ROGERS-1, said CANCEL
She verified my name and postal code (no need to input my phone #)

I asked nicely whether Rogers can match Bell's 2 year PVR free rental
and that I'm lazy to switch, have shows on PVR, universal remote setup

she took 5 minutes and came back said she can give me 1 more year free
Too lazy to argue, I took it.

Doesn't hurt to ask... figured next year I'll ask again (or get HDTV finally)

[hellabella]

Called Rogers, told them I wanted to cancel my internet cable because we're moving. (truth) Got customer care dept at first then transferred to customer relations dept. Spoke very nicely with Patricia, told her Bell was giving free 2 yr HD PVR no contract. Was told that there was no such thing as "no contract" . Anyways, after a total of 60 min on the phone with her we got:

2 yr HDPVR free
VIP cable with TMN
n/c installation
n/c system access fee
no home phone
20% Internet Express
$98 tax in.

Thanks redflags!

[rinse]

Called 1-888-ROGERS1 and said Cancel

Got to Customer Relations, told her about Bell's 2 year HDPVR offer and was transferred to the Consolidated Accounts department.

Lady said she would check what promos were available and offered me 1 year free HDPVR rental.

I figured I'd take it and try my luck again 1 year from now =)

Thanks RFD

[Triple_Eh]

I've been putting off calling in for this deal because I have so many confusing issues with my account - but I am really glad I finally called. I got:

- HD PVR for 2 years
- VIP cable
- HD channels for 2 months for free ($7.95 thereafter)
- no installation / other services fees (expcept $2.99 digital services fee, which I'll fight to have removed later).
- free account name change

All this for about 1/2 of what I was paying originally.

Thanks RFD.

[pcnx]

After about 5 calls I finally got somewhere.

Vip+TMN+HD specialty ch.+US timshifting+HD PVR + 2nd HD box
Home phone+2 calling feat.+500 LD
Express 7mb internet

$130 including saf and other fees before tax

Then they took 15% off of all services including my wifes cell phone.

Total (without cell) = $110.50 + tax = $124.87

I spent hours with bell expressVu and another hour with rogers just calling back.

keep trying, when i got the guy who finally gave me this deal, I was on the phone for 5 mins total.

thanks RFD for the help

Got almost the same except only 1 feature with homephone. The total come to $131 plus change all in. No cell phone bundle. Thanks RFD & bririp!!

[nickia]

hi I called few times and none of the agent was willing to give me any free HD pvr offer. Any tips

[9394]

Two things:

My 20% Internet discount ends July
My 2 year Free HD-PVR ends August

Called in and got:

1 year free HD-PVR
1 year free HD Speciality channels
1 year of $10/month off cable bill

I also have 15% off for Better Choice Bundles which was never applied to my internet service because of the 20% discount. Now it gets applied, so I end up saving more. :cheesygri

[sillysimms]

hi I called few times and none of the agent was willing to give me any free HD pvr offer. Any tips

Did you say cancel when you first got the "automated voice" system? That's what seems to work rather than just speaking to a regular rep.

It seems to be that some people get what they want on the first call, others have to call multiple times, but for the most part, it seems people eventually find a rep. willing to give them the free PVR if they claim they're going to cancel and go with Bell (most people seem to say Bell is offering the 2 year free HD PVR, can Rogers match it?)

[phoenixocean]

tried cancelling twice and mentioned bell's 2 years of hd-pvr and both times have been told they won't match anything.

it's odd because i recently switched my cell phone from rogers to bell so my decision to cancel should sound even more realistic. not sure what else to do at this point.

[ziggazig]

tried cancelling twice and mentioned bell's 2 years of hd-pvr and both times have been told they won't match anything.

it's odd because i recently switched my cell phone from rogers to bell so my decision to cancel should sound even more realistic. not sure what else to do at this point.

keep calling. lots of people have got this deal, including me. ask to speak with a supervisor if you have to. everything depends on who you talk to.

[Ziggy007]

I just received my Explorer 8300HD today.

One thing I noticed is that it displays everything in 4:3 aspect ratio?

If I use the zoom feature it doesn't fit my screen and ends up wiping the edges off the picture?

[canadiankorean]

I just received my Explorer 8300HD today.

One thing I noticed is that it displays everything in 4:3 aspect ratio?

If I use the zoom feature it doesn't fit my screen and ends up wiping the edges off the picture?

There are different places to check.
First question... are you looking at an HD channel?
Those channels are 500+
Anything else is not HD.

[nosnoop]

I just received my Explorer 8300HD today.
One thing I noticed is that it displays everything in 4:3 aspect ratio?
If I use the zoom feature it doesn't fit my screen and ends up wiping the edges off the picture?

When power off, press "Info" & "Guide" buttons simultaneously on the cable box to enter TV resolution setup mode, and do a proper setup first. After that, you can press "Settings" twice to make you own preferred settings such as pass-through or up convert.

[mgronqui]

I tried calling twice and they won't budge.

However, they got me into a 2 year contract where I get the VIP package, the movie network and an HDPVR for 72.99 for the first 12 months and 97.91 for the next 12 months thereafter. The install guy is coming tomorrow, is this hot or not?

For what it's worth, the rep said she has worked there for a long time and has never seen a deal like this, yeah right....:arrow:

[luckbamboo]

Thanks everyone! Finally, managed to get 1 year free HD-PVR from the cable retention department. Funny thing was when I called the first time to cancel, I got transferred to the consolidation's department. When I told them about the Bell offer as advised here, the guy could only offer 50% off the first year, 25% the second on the HD-PVR, and 20% off the Internet. I agreed and went to the Rogers' store to pick up the HD-PVR. However, when I got to the store, they told me that there was no note about that offer on my account. I ended up calling Rogers again to talk to them about canceling and got transferred to the retention department this time. Mentioned about the Bell offer again and got 1 year free HD-PVR this time. I guess it all depends on your luck as to who picks up your call. Perhaps there is a difference to call the retention vs consolidations as well? On top of that, of course you need to ask politely.

[clammydog]

After trying several times, I managed to get 2 years free HD PVR. Bell ExpressVu mailed me an offer which included a free HD PVR. I told the Rogers person that I was willing to fax them the Bell offer to confirm. This seemed to do the trick.

[testeddailey]

Got 2 free PVR's from rogers by letting them know that bell called to offer me 1 pvr for free @ 2yrs. I told rogers that i negotiated with bell and got them to give me 2 pvr boxes @ 1 yr free. picking them up tomorrow! thanks RFD!

[Traian2003]

Got myself a 1 year HD PVR rental and 5$ off monthly. No arguing no fuss... Thanks OP

[Ryan]

This thread is a finalist for the Most Helpful Thread of the Year! If you think it should win, be sure to vote here:


http://images.redflagdeals.com/rfdimages/promos/readerappreciation2008/badgeMostHelpfulThread.png (http://www.redflagdeals.com/forums/showthread.php?t=605749)

[DoubleDizzle]

i just tried calling, and all the guy could offer me was the VIP package for $42.99, a savings of $19.

bah!

guess i'll just try again later on.

[Proteinz]

Called twice today. Here's my experience and guide if you're unsure what to do.

First call:
The woman (her name was Suzette) wouldn't budge and would only give me 50 dollars savings on my original plan (169.54->108.63). Unacceptable. I told her I would consider it and call back.

Second call (1.5 hrs later):
Told a new rep (her name was Pam) that bell was offering me 2 years free hd-pvr with additional specialty channels if I switch. "Can you match Bell's offer to keep my business?" After some talking, this is what I got:

-Free 1 year HD-PVR (I plan on calling in 6 months to extend this)
-Free 1 year HD-specialty channels
-Roger's Extreme internet package
-VIP cable plan with Movie channels
-total cost: Lowered total bill with tax from $159.64 to $110.47 ($50 savings)

Total time: 20 min (including 6 min of on-hold)

I'm happy.

For those wondering what to do, follow these 5 steps:

1. Adopt a polite attitude (especially if you aren't normally). Simple "thank you...", "could you please wait for me as I think about it...", "Just take your time..." goes a LONG way for the person on the other line. Your attitude is one thing you can control, so make it a pleasant encounter for the rep. Be certain of what you want, but don't ever raise your voice.

2. Call 1-888-ROGERS1 where you'll be instructed to tell an automated voice what you want.

3. Say: "CABLE CANCEL SERVICE" (Just a side note: You want the CABLE RETENTION DEPARTMENT, not just any customer service rep. The retention reps have the power to give you free HD-PVRs. So if your rep is giving you trouble they may not be in retentions.)

4. Write down your reason for cancelling so you can read it if you forget. I wrote:
"I've been a rogers customer for many years now and have had HD since it first came out. The prices have risen and I'm considering switching to Bell since they have offered me 2 years free HD-PVR if I switch. They are also offering me additional discounts for specialty channels. Can you match bell's offer to keep my business?"

Something along those lines. If you aren't an existing customer of Rogers for cable, simply emphasize the offer bell has made you and if they can match it. Hopefully your rep will find something for you.

5. Don't forget to say "They are also offering me additional discounts for specialty channels." in step 4. If they don't address this part of bell's offer, simply remind them that bell was offering you cheap specialty channels. The rep should give you roger's HD-specialty channels no prob. I got 1 years worth for free.


That's about it I think. Hope that helps. I plan on calling them again in 6 months to extend my free HD-PVR :)

Just be polite and know what you want. If it doesn't work the first time (like me) just tell them you'll consider it and call back again. I've heard that if you call back too many times they'll put a STAR in your profile (BAD!!!), but I think that's only if you accept an offer and call back again within days or weeks asking for more. I didn't accept the first offer so I just called back after 1 hour and started fresh which is fine! :)

[KitKatDark]

Wow Winner

[getro]

Don't forget, when they offer you a good deal, at the end of the call, ask them to transfer you to their manager's voicemail so you can leave a message for helping you out. I find that when i do this, the CSR puts the order in correctly, and also, just a way of saying thank you.

[Wildfire]

I called the other day and got :

2 yrs HD PVR rental FREE
1 yr HD Programming Pkg FREE

and she dropped my bill down by 25%, very happy thx OP!

[DoubleDizzle]

called back tonight, on the phone for a total of 13 minutes, including about 6 minutes of being on hold at the start, and got the HD-PVR for free for 1yr and free HD programming for a year, with the VIP package for $42.95.

not bad for a new subscriber, considering i canceled my Rogers cable about 4 months ago to go FTA (which was a waste of time & energy).

[Tekkan]

I got this deal 3 months ago.

Suddenly, this bill I'm being charged full price for the HD-PVR. I call in and ask for it to be fixed. They say, that I was never given 2 years free and that such a deal never existed.

After wasting 25 minutes on the phone, all she could do was give me 1 year free HD-PVR...starting today on a 1 year contract, but I would still have to pay for the 2 months they charged me.

This is bull. If you didn't want to give me the promotion then don't give it to me. Don't pretend to put it on my account and charge me for it and then pretend you never gave it to me.

[sam_sensei]

If I am a new customer, and got one of those Roger packages with my HDTV, should I go with that deal or try to get the 2 year free deal?

[Mardos]

Ok I have 6 wireless phones with Rogers and also cable internet, I don't have Cable TV, what can i say to get a HD PVR as well ? will this work for new customers ?

[sillysimms]

If I am a new customer, and got one of those Roger packages with my HDTV, should I go with that deal or try to get the 2 year free deal?

If I were you, I'd take the package that came with the TV and then when that package ends, try at that time to negotiate the deal in this thread. When I got a TV, the package was a free HD box for 12 months OR HD-PVR for 10 months. I think they've now changed the PVR to 6 months free with the TV (not sure) but I would take the deal that came with your TV first.

[ThePope]

I got this deal 3 months ago.
Suddenly, this bill I'm being charged full price for the HD-PVR. I call in and ask for it to be fixed. They say, that I was never given 2 years free and that such a deal never existed.

You have me worried now, I will have to check my bill more carefully to see if I'm being charged.

[chunder]

I got this deal 3 months ago.

Suddenly, this bill I'm being charged full price for the HD-PVR. I call in and ask for it to be fixed. They say, that I was never given 2 years free and that such a deal never existed.

After wasting 25 minutes on the phone, all she could do was give me 1 year free HD-PVR...starting today on a 1 year contract, but I would still have to pay for the 2 months they charged me.

This is bull. If you didn't want to give me the promotion then don't give it to me. Don't pretend to put it on my account and charge me for it and then pretend you never gave it to me.

MAN, thats outrageous! When i got mine i was issued a yellow receipt that said that i had the PVR for free for two years, and the code was called a "winback free pvr - two years" (or something like that, i dont have it infront of me here)

Hang onto your receipts people!

[codtongues]

If you look at their newly designed bill I believe it actually states when the credits expire.

[Tekkan]

I think the switch to the new bill screwed up my account. My 2 year HDPVR promotion disappeared and suddenly a 4 month 25% off the PVR rental appeared.

Something obviously went wrong, they just won't admit it.

[lionheart222]

Hey guys

Im new to the digital cable world and i was wondering what a typical new subscriber to rogers HD programming deal i can get?

[bbya2064]

You have me worried now, I will have to check my bill more carefully to see if I'm being charged.

Happened to me as well; called back twice to get it corrected.

[sexyblackbmw]

I wasn't so lucky.... :(

Lousy rogers. I called in even after bell actually offering me a better deal!

I called in several times (spoke to rententions, customer service, and the employee discount line). They can't do anything to keep my business even after being a customer for over 10 years, all because I'm recieveing a discount already for rogers cable through my work they said they can't offer me anything else to keep me as a customer.

and I'm still paying too much!

$114 taxes in for

High Speed Express internet

VIP Ultimate & Movies Package + RAI International
1 HD PVR
1 HD box
3 digital terminals

I personally think rogers is just overpriced to begin with!

Am i getting ripped off? Would it be worth cancelling and switching to bell to save $20-$30/month?

what do you guys think?

[clammydog]

I wasn't so lucky.... :(

Lousy rogers. I called in even after bell actually offering me a better deal!

I called in several times (spoke to rententions, customer service, and the employee discount line). They can't do anything to keep my business even after being a customer for over 10 years, all because I'm recieveing a discount already for rogers cable through my work they said they can't offer me anything else to keep me as a customer.

and I'm still paying too much!

$114 taxes in for

High Speed Express internet

VIP Ultimate & Movies Package + RAI International
1 HD PVR
1 HD box
3 digital terminals

I personally think rogers is just overpriced to begin with!

Am i getting ripped off? Would it be worth cancelling and switching to bell to save $20-$30/month?

what do you guys think?

Paying too much??? I think you're getting a great deal! I'm paying a lot more than you.

[Tekkan]

Happened to me as well; called back twice to get it corrected.

Did they give you credit back for the month you were charged?

[bbya2064]

Did they give you credit back for the month you were charged?

yup.

[Tekkan]

yup.

Damn Rogers...screwed me again. Ugh.

[herman293]

Just curious, when i talked to the Customer Relations rep today, he was asking for very detailed personal information, such as Drivers License, or SIN, and wanted to do a credit check on me. Is this normal?

Anyways, here's the deal that he offered, is this a good deal?

Home Phone + 1 feature = $26
Cable: VIP + HD channels (free 1 year) + HD PVR (50% off 1 year) = $68

[Iggynatz]

Just curious, when i talked to the Customer Relations rep today, he was asking for very detailed personal information, such as Drivers License, or SIN, and wanted to do a credit check on me. Is this normal?

Anyways, here's the deal that he offered, is this a good deal?

Home Phone + 1 feature = $26
Cable: VIP + HD channels (free 1 year) + HD PVR (50% off 1 year) = $68

I would be incredibly suspicious of that. I would have got his employee number and name and then perhaps asked to speak to a manager. But maybe I'm just paranoid. AFAIK, they have absolutely no call to ask for your SIN.

[nano]

they were doing a credit check...

[Mardos]

Ok I have 6 wireless phones with Rogers and also cable internet, I don't have Cable TV, what can i say to get a HD PVR as well ? will this work for new customers ?

Bump Anyone please ?

[Tekkan]

Bump Anyone please ?

How long have you been with rogers? Still, you should be able to get it, 6 wireless phones is a lot of money coming in for them.

Give it a shot, ask for 2 years HDPVR free+ 1 year Free HD channels if you sign up for basic cable(or VIP if you want)...just remember to ask for the rep's employee number after everything is done just in case he forget to add it to your account after.

[herman293]

they were doing a credit check...

Is that normal? The guy on the other line was making it sound like it's standard procedure to do a credit check on me. When I told him that I've never had to give this type of information, he was shocked. Anyone else had this when they tried to call?

[Mardos]

How long have you been with rogers? Still, you should be able to get it, 6 wireless phones is a lot of money coming in for them.

Give it a shot, ask for 2 years HDPVR free+ 1 year Free HD channels if you sign up for basic cable(or VIP if you want)...just remember to ask for the rep's employee number after everything is done just in case he forget to add it to your account after.

3 Phones for more then 3 years 2 Phones 8 months ago 1 Phone 4 months ago.

[seagle]

thanks to OP and all that have contributed to this thread!

I'm getting:
new HD PVR digital box 2 years free
HD specialty channels 1 year free
keeping my existing digital box
and lowering my monthly bill by 40%

[ziggazig]

can anyone confirm getting the 1 year free hd specialty channels with basic cable?

i have basic and was told i could not get the free channels unless i upgraded to VIP.

[Advil_Yum]

can anyone confirm getting the 1 year free hd specialty channels with basic cable?

i have basic and was told i could not get the free channels unless i upgraded to VIP.

I don't get HD specialty programming with my basic cable. In fact, I don't think I get half the HD channels I'm SUPPOSED to be getting. I live in a small town, and when I first got HD with Rogers, I only received 6 HD channels. It's gotten better lately, but the specialties are not included with Basic Cable + HD.
At least in my area... A friend in Waterloo has VIP with movies and recently got HD - he gets all of them that I don't.

[hipfan1]

Just called rogers, and they offered me one year free pvr. I'm already on the promo for free digital cable (no rental fee or system access fee) and the cheap VIP plan ($42/month for 12 months), so now I'm getting 2 PVR's free for a year! This thread rocks!

[gordholio]

I know this is not about Rogers, but I phoned today to cancel my Bell Expressvu (with HD package) after my contract ends in about 34 days.
Anyway, at first they were offering me 30% off (my package comes to $76 plus tax a month), then the guy offered me 2 months free (with the high definition) with no contract, so I took that for now. Then I will decide what to do. :)

[ziggazig]

I don't get HD specialty programming with my basic cable. In fact, I don't think I get half the HD channels I'm SUPPOSED to be getting. I live in a small town, and when I first got HD with Rogers, I only received 6 HD channels. It's gotten better lately, but the specialties are not included with Basic Cable + HD.
At least in my area... A friend in Waterloo has VIP with movies and recently got HD - he gets all of them that I don't.

cool. thanks for the info! i won't be going up to vip anytime soon, unless i can get it for free. the last rep i talked to said i could get vip for free (not sure how long) but she couldn't add it because i was currently getting the 2 year hdpvr deal. oh well.

perhaps i'll call back and see if i can get vip free. you never know. i could talk to someone who's just about to quit their job and thus wants to give all kinds of things away. that's what i did when i worked in a call center!

[plymouthhater]

cool. thanks for the info! i won't be going up to vip anytime soon, unless i can get it for free. the last rep i talked to said i could get vip for free (not sure how long) but she couldn't add it because i was currently getting the 2 year hdpvr deal. oh well.

I called just before my 2yr free HD PVR was up and they renewed for another 2 yrs + they gave me an SD digital box + converted me to VIP and my bill stayed the same.

[ziggazig]

I called just before my 2yr free HD PVR was up and they renewed for another 2 yrs + they gave me an SD digital box + converted me to VIP and my bill stayed the same.

yo! that's killer!! so you're getting vip for the price of basic cable?? + a second FREE digital box? + the hd specialty channels?

[nano]

Is that normal? The guy on the other line was making it sound like it's standard procedure to do a credit check on me. When I told him that I've never had to give this type of information, he was shocked. Anyone else had this when they tried to call?

it is standard, they want to make sure you have a good payment history. If your credit is poor they may request credit card info.

[Ebtek]

thanks to OP and all that have contributed to this thread!

I'm getting:
new HD PVR digital box 2 years free
HD specialty channels 1 year free
keeping my existing digital box
and lowering my monthly bill by 40%

all that AND lowering your bill by 40%? that seems very far fetched to me. I pay a little over $100/month for my services with Rogers. i cant imagine doing anything to get them to lower it to $60, let alone throwing anything in...

what exactly did you say to them?

[hjello]

Bump Anyone please ?

I simply asked Rogers to give me the pvr free for 2 years (this was about 2.5 years ago) in exchange for my business. I had my cable with them but agreed to switch my phone and internet service to rogers. They accepted my offer. My free pvr deal expired in Oct of 07. I really hated paying that 19.95 monthly but the convienence of the pvr made us keep it. At that time I asked them if they could give me a deal on this used pvr to buy it outright. They refused.

I called today to 'cancel' :cheesygri my home phone with them. I told them that bell was offering 3 months free on phone and internet (in a flyer) and that I saw in a bell store they were offering a free pvr. Without any hassle I was immediately offered the following:

$10 off home phone for 1 year
20% off home internet
free pvr for 2 years

Yeah!

Just ask. If they refuse, call again. They are giving this stuff out left and right.

[seagle]

all that AND lowering your bill by 40%? that seems very far fetched to me. I pay a little over $100/month for my services with Rogers. i cant imagine doing anything to get them to lower it to $60, let alone throwing anything in...

what exactly did you say to them?


Well, I only have cable with them and my monthly currently is $65 and will now be $40. I said I had been offered the Bell deal of 2 years free PVR and HD specialty channels. It was the easiest call I have ever made to Rogers.

[dokidok]

I am new to all that TV cable business. I have high speed Internet with Rogers for 4 years. I have never had cable with them, because the building I am leaving in, has the cable included in the rent. I am moving to another place and need TV cable.

I talked to Rogers's rep last evening. Finally, I decided to go for VIP package, but the only discount I could get was $5. I don't consider $5 as a great deal.
They are going to activate the new cable in 2 weeks, so I have enough time to call them in again and ask for better deal. Can you suggest what can I ask for:
1.Can I get free HD PVR?
2.Are all the HD programs included in this VIP package, and if not, can I get them for free?
3.Can I ask for more than the offered $5 discount?
4. Should I go back to basic and ask them to top up with some more channels?
Any other ideas?

Thanks!

[dokidok]

Well, I only have cable with them and my monthly currently is $65 and will now be $40. I said I had been offered the Bell deal of 2 years free PVR and HD specialty channels. It was the easiest call I have ever made to Rogers.

@Seagle: Where can I see the deal from Bell? Do they offer this deal to everybody?

[seagle]

@Seagle: Where can I see the deal from Bell? Do they offer this deal to everybody?

I followed this RFD advice from Proteinz ...

Called twice today. Here's my experience and guide if you're unsure what to do.

First call:
The woman (her name was Suzette) wouldn't budge and would only give me 50 dollars savings on my original plan (169.54->108.63). Unacceptable. I told her I would consider it and call back.

Second call (1.5 hrs later):
Told a new rep (her name was Pam) that bell was offering me 2 years free hd-pvr with additional specialty channels if I switch. "Can you match Bell's offer to keep my business?" After some talking, this is what I got:

-Free 1 year HD-PVR (I plan on calling in 6 months to extend this)
-Free 1 year HD-specialty channels
-Roger's Extreme internet package
-VIP cable plan with Movie channels
-total cost: Lowered total bill with tax from $159.64 to $110.47 ($50 savings)

Total time: 20 min (including 6 min of on-hold)

I'm happy.

For those wondering what to do, follow these 5 steps:

1. Adopt a polite attitude (especially if you aren't normally). Simple "thank you...", "could you please wait for me as I think about it...", "Just take your time..." goes a LONG way for the person on the other line. Your attitude is one thing you can control, so make it a pleasant encounter for the rep. Be certain of what you want, but don't ever raise your voice.

2. Call 1-888-ROGERS1 where you'll be instructed to tell an automated voice what you want.

3. Say: "CABLE CANCEL SERVICE" (Just a side note: You want the CABLE RETENTION DEPARTMENT, not just any customer service rep. The retention reps have the power to give you free HD-PVRs. So if your rep is giving you trouble they may not be in retentions.)

4. Write down your reason for cancelling so you can read it if you forget. I wrote:
"I've been a rogers customer for many years now and have had HD since it first came out. The prices have risen and I'm considering switching to Bell since they have offered me 2 years free HD-PVR if I switch. They are also offering me additional discounts for specialty channels. Can you match bell's offer to keep my business?"

Something along those lines. If you aren't an existing customer of Rogers for cable, simply emphasize the offer bell has made you and if they can match it. Hopefully your rep will find something for you.

5. Don't forget to say "They are also offering me additional discounts for specialty channels." in step 4. If they don't address this part of bell's offer, simply remind them that bell was offering you cheap specialty channels. The rep should give you roger's HD-specialty channels no prob. I got 1 years worth for free.


That's about it I think. Hope that helps. I plan on calling them again in 6 months to extend my free HD-PVR :)

Just be polite and know what you want. If it doesn't work the first time (like me) just tell them you'll consider it and call back again. I've heard that if you call back too many times they'll put a STAR in your profile (BAD!!!), but I think that's only if you accept an offer and call back again within days or weeks asking for more. I didn't accept the first offer so I just called back after 1 hour and started fresh which is fine! :)

[KSYC]

Called for the first time today and got this deal.

Express High Speed Internet
Digital VIP with HD terminal
HD-PVR (1-year)
HD-Specialty Channels (1-year)

$90 tax in.

[Skeets]

We currently have our Net/Satellite with Bell, but we live in a Cogeco only area. I wish they would play ball. They can't offer me anything to switch.

[dokidok]

Called for the first time today and got this deal.

Express High Speed Internet
Digital VIP with HD terminal
HD-PVR (1-year)
HD-Specialty Channels (1-year)

$90 tax in.
Are you 1st time Rogers cable TV user?
As far as I get the idea with the retention trick, it works only if you are existing customer for some period of time. I have only my Internet High Speed with Rogers for 4 years. Now, I want to get the same package you got for $90. Can I still call and try to make it.

[Maxboy]

Awesome, I call them today and spent 15 mins on phone with them, i just tell them that Bell offer me HD PVR and HD Channel 1 year for free, then he just throw me 2 HD PVR 2 years for free.:cheesygri :cheesygri

[hjello]

Are you 1st time Rogers cable TV user?
As far as I get the idea with the retention trick, it works only if you are existing customer for some period of time. I have only my Internet High Speed with Rogers for 4 years. Now, I want to get the same package you got for $90. Can I still call and try to make it.

dokidok,

Since you are basically shopping for a new provider I would play it that way and say what Bell is offering. Will you have multiple services with rogers? If you tell them you will bring all your business (phone, internet, cable) they will likely give you a deal. That is a alot of business for them.

[KSYC]

Are you 1st time Rogers cable TV user?
As far as I get the idea with the retention trick, it works only if you are existing customer for some period of time. I have only my Internet High Speed with Rogers for 4 years. Now, I want to get the same package you got for $90. Can I still call and try to make it.


I got this package for a new install/service at a new house. So you should be able to get this price as well.

[dokidok]

1st. call 9.45 am:woman, average level of politeness, offered only 20% on the Internet.
2nd. call 10.05 am: man, extremely polite and very friendly.
The package I got is:
Express High Speed Internet
Digital VIP with HD terminal
HD-PVR (1-year)
HD-Specialty Channels (1-year)

$90 tax in.

Thanks to everybody from this thread! Great job!

[pekkle_202]

CHECK YOUR BILL!!!

I called Rogers at the beginning of July to get my FREE HD PVR for 1 year plus free HDTV Specialty Channel Package. They agreed after some persuasion.

I just got my invoice last night and found out that THEY DID NOT give me the unit for free...ONLY 50% OFF. Here is what my bills states

HD PVR Digital Terminal Rental = $24.95
Savings: Digital Box 23 month Offer (LESS $12.48)
Digital Services Fee = $2.99
HDTV Specialty Channel Package = $8.95
Savings: Digital Box 12 month offer (LESS $8.95)

I'm going to call Rogers back and ask them why they didn't deduct the entire $24.95 and only deducted $12.48 instead.

BUYER BEWARE....
:mad:

[skyrink]

Alright, I called in for the 1st time regarding my CABLE and INTERNET services...the total of the bill came to $88, been with them for 20 years!!! :idea:

after talking for about 20min and mentioning bell's plans, i came out with:

--->2 years of HD PVR free
--->1 year of the digital box fee waived
--->upgraded to VIP with a few free HD channels plus $4 for a new output
--->5% off my services (couldnt budge anymore as i alrdy had the 15% bundle and she said it cant go any higher....is that true? or should i have asked for a monthly credit instead)

new bill should come to about $79

I dont think its the best i could of gotten, would i be able to call in again in about a month for more stuff? but overall, how'd i do:?:

also i read somewhere here that its a good idea to install it urself and NOT have a person come and do it? is that true? i scheduled an appointment for someone to install

[skyrink]

:arrowu: nobody? :(

[hi5-ive]

does this work if i am only using the normal cable at the moment with shaw. and high speed internet.?

i recently bought LCD HD TV, so i am looking around to get HD program + HD receiver .
If i can get free receiver and such i would stay with Shaw if not Bell has more channels i like.

[turkishdelyte]

ADVICE NEEDED PLEASE:

I'm a little clueless on all this so please advise me if I'm messing up

So I'm expecting a call back and this is what I'm going to confirm:

ROGERS:

High speed EXPRESS internet
2 Years HDPVR FREE
1 Year Specialty ch's FREE
1 Year Digital VIP with HD terminal

about $87 (all in with taxes)

Does that sound right?? Anything else I can work in there? Too much $$ for what i'm getting?

[turkishdelyte]

:arrowu: bump

[hi5-ive]

does this work if i am only using the normal cable at the moment with shaw. and high speed internet.?

i recently bought LCD HD TV, so i am looking around to get HD program + HD receiver .
If i can get free receiver and such i would stay with Shaw if not Bell has more channels i like.

anyone can confirm this?

[wee-haggis]

Just called this morning and using the advice from Proteinz ,here's how things panned out.
Before this morning I had.
Hi Speed Express
Extended Basic
HDTV Terminal - 1yr -50%
HDTV Special Channel Pack - 1yr
SD Terminal box
Extra Outlets
Total Including tax = $110.75

Called Rogers1
Said "Cancelling Cable Service"
3 minutes on hold.
I asked if I was speaking to Retention Dept. She said yes.
I explained that I was telephoned,emailed and had a door to door Rogers rep at my house all in one week trying to interest me in more Rogers services.
I went on to say that I called Bell and they asked me what services I had right now and how much I was paying. i then said that Bell was prepared to offer me 2 yrs free HDPVR,and discounted speciality channel plus Bell equivalent of Express Internet. Can you match their offer to keep me as a customer.
She said hold on.....and two minutes later she came back with the following.

HD-PVR - 2 yrs free
SD Digital Box - 2yrs free
VIP Package - 1 yr
HDTV Special Channel Pack - 1yr
Hi Speed Express (same discount)
Total including tax = $95.73
I was calm,polite....(not pushy). She even threw in free digital fee without me asking. She was very pleasant and I was finished within 5 minutes.
I'm happy.
What makes it even more surprising is the fact that I only got the HD Terminal and SD terminal about 2 month ago (on what I thought at the time was a good deal).
thanks Proteinz

[kav1]

Thanks for all the great information. We were considering leaving rogers cable but called retentions today and were offered the following:

VIP 61.97
1 Digital PVR rental free 2 years
1 Digital PVR rental free 1 year
3 months free HD specialty package
3 months free all theme packs
Currently on 2 months free cable for new customers
Once this is completed 20% discount on all cable services.

What do you guys think?

[ghettogal]

I just called again today to see if I can renew the pvr box...couldn't get it for 2 yrs but she gave me another 12 months..better than nothing =) hopefully the price of the pvr will go down by next yr so I can just buy one =P

[Proteinz]

np wee-haggis

Just be careful when you receive your first bill. I was just issued one with several mistakes charging me for one time installation fee (67 bucks!) and hd specialty channels when they should have been free.

A quick call to retentions fixed it so credit will be given on next bill.

[hightech]

My current Retention plan from Rogers:

HDPVR - Free for 2 years
HD specialty package - Free for 2 years
Rogers Extreme Internet - $34.95 month
2 free SD Digital Boxes
Rogers Digital VIP Cable
Specialty package - Free 1 year
Total bill is $95 taxes in (including extreme internet)

[goonx126]

called in today and went along the lines of proteinz's guide. i just got 2 years free HD PVR. No free speciality channels, no discounts. I've been a customer for 10+ years as well. The rep was offering me specialty channels for $8.99 per month.

Nevertheless, i took it. :(

[a in yul]

has anyone got rogers service in QC...??

[nano]

has anyone got rogers service in QC...??

there is no rogers services in Quebec other then a small Native reserve near New Brunswick

[a in yul]

there is no rogers services in Quebec other then a small Native reserve near New Brunswick

thx, wonder if there is a FREE pvr deal for QC..??

[Tilter]

Hey guys, I'm a bit new to this. But what are the HD Specialty Channels?

I actually have bought an HD (non PVR) box and regular TV box to avoid their rental cost. I am also renting a regular box and looking to purchase another HDTV, so getting a free HD PVR and SDTV box would be nice.

And After checking online I am currently subscribed to:

Digital Services:
Digital Service Fee
Super Sports Pak
Lonestar
HDTV Specialty Channel Package
Sports Theme Pack

Package/Bundle Service:
Customer Choice Package:
-Lonestar

Digital VIP Cable
-Basic Cable
-Extended Cable
-VIP Partners

Equipment/Miscellaneous Service:
-Digital Terminal Rental (Can I get this as a free rental too?)
-Number of Outlets: 6 (Can I get a price reduction)

This comes up to 97.25+Tax a month.

[cqtlee]

2 min call
2 years HDPVR and 1 year HD specialty free
VIP digital
$40.13/month

couldn't have been easier

[Iron Chef Shanghai]

On the advice of this thread I simply mentioned that I didn't want to have to cancel my service but Bell's was too hard to resist. They offered me 2 years free HDPVR within 10 seconds.

I forgot to mention that I would get the specialty channels from Bell but the Rogers rep ended up doing me a "favour" and giving it to me free for 1 year anyways.

Couldn't be happier right now.

[Chigu]

Hey Everyone, My wife and I just moved into our new home (resale home so not completely new). I have to hook up the following.

- already have rogers cell phone (both of us)
- Phone
- Internet
- Cable (VIP Package)
- We already have free HD PVR for 6 months with the purchase of our new T.V.

I have all these stupid flyers at home, but I think I can do better than that. What type of deals should I be getting for a NEW customer. I am not opposed to getting Rogers HomePhone.

Thanks!!

[tchai]

Just to share my experience with Rogers Cable Retention Dept. I have 2 cell phones and 1 standard cable service with them. Been with them for extended basic cable service for 1.5 years. I had the standard extended basic cable service for about $58/month. I ended up with the Rogers VIP with HD channels for $64.95/month

Remember to call Rogers Cable after the cable technician has left your house. I got screwed over by the technician.

Thurs., 24 July 2008
--------------------
I was going to be moving in a few days, so I called Rogers to tell them I was going to cancel as Bell is having a promotion in my new area.
I told them they were going to offer me 2 years FREE for a HD PVR. The lady went away for 2 min. and came back saying that she can match that offer to keep me as a customer.

Mon., 28 July 2008
------------------
Called them again saying that I would like to cancel because Bell is offering me 2 digital boxes and 1 year of specialty channels ($8.95) for FREE
The lady said that she will try to help me by offering me something. She goes away for 5 min. and came back saying that she will match that offer from Bell.
Great ! I'll take that offer. No contract.

Tues., 29 July 2008
-------------------
Cable service tech. shows up at my house to wire up the house. When he was done, he said he had no HD PVR or HD Box with him and told me to go to a local Rogers Video store to pick one up. So I went to the store at Markham Rd. / 16th Ave. to pick up the boxes. The sales rep. told me that there were no information on my account regarding the FREE boxes and service. He also told me the service tech. cancelled the work order and all the promotional codes were delete due to that.

I went home and called Rogers right away telling them my situation. I was on the phone for 20 min. I was transfered from the Business Dept. to the Rogers Retention Dept. After talking for another 5 min., the guy on the phone found the notes from my conversation with them yesterday. He said he would add all the promotional codes back into my account. So I'll still be eligible for 2 boxes for 2 years and some specialty channels for 1 year. I was happy with that.

From my calculations, the HD PVR is $24.95/month and the HD Box is $8.95/month. The specialty channel was $8.95/month. Doing all the math before taxes, I saved $598.80+$214.80+$107.4=$921

Thats a whopping savings of $921 !!!

[Mint]

I just called in and got the following:

- 1 year free HDPVR (I currently finished the first year of my 2 free years and they said I could keep it for the remaining time ~1yr)
- A 2nd HDPVR for 2 years
- VIP package for $42.99 for the first year (regular price after)
- 2 year contract

I didn't push for the specialty channels as I don't really watch those channels except for HD TSN.

I think I got a pretty good deal and was a bit surprised they were able to give me a 2nd HDPVR!

[tchai]

I just called in and got the following:

- 1 year free HDPVR (I currently finished the first year of my 2 free years and they said I could keep it for the remaining time ~1yr)
- A 2nd HDPVR for 2 years
- VIP package for $42.99 for the first year (regular price after)
- 2 year contract

I didn't push for the specialty channels as I don't really watch those channels except for HD TSN.

I think I got a pretty good deal and was a bit surprised they were able to give me a 2nd HDPVR!


That's interesting that you managed to squeeze out a 2nd HD PVR
What did you say to them? Did you tell them that Bell is offerring 2 HD PVRs free for 2 years?

[parry]

What is the latest model of HD PVR they are giving out these days? Is it still SA Explorer 8300HD or a newer model? Anyone has images of the latest boxes?

[Mint]

That's interesting that you managed to squeeze out a 2nd HD PVR
What did you say to them? Did you tell them that Bell is offerring 2 HD PVRs free for 2 years?

I'm in the process of a a move and Bell did offered me a HDPVR and a regular HD box for 2 years free.

I told them this hoping they would give me a regular HD Box, but they gave me another HDPVR. :)

[yusuke6_6]

I have the standard digital box with rogers with VIP package.. tried being nice (TOO nice actually) to them the first time. Just asked if they had any promotional offers on HD PVR boxes.. The guy just gave me free HD PVR for 1 year but I have to pay $8.95 (!) for the free HD channels.. What the?! Whinned and complained to no avail so I said no thanks..

Called again today and used the method posted on this forum. Said Bell gave me 2 years free HD PVR and didn't want to switch and see if they could match.. The guy only gave me 1 year free HD PVR with NO fee on the HD channels. I get to keep my original standard digital box AND the HD PVR... Whoo hoo!!

I guess too many ppl are pulling this move off these days so now it's only 1 year free PVR and not 2. I also guess that it might depend on how long you've been with Rogers Cable.. My friend's been with them for 3 years and he got the 2 year deal yesterday.. (I've only been with them for just 1).

Told this story to my coworker who currently has a HD PVR..
They ended up giving him 50% of the PVR, 20% off the internet and a bunch of Hi Def channels.

Point of my story.. If you whinned enough to different ppl, one of them might cave.. ANNNNNDDD make sure you really did get through to their retention centre..

[tdot416]

Hey,

This worked for me. I just got a 50" HD TV and was pissed the Rogers HD box doesn't have HDMI. Basically Rogers is recycling these old HD box's to customers free.

Called them up, said I was not happy with Rogers service and want to cancel, immediately they started pitching me to stay, then I mentioned Bell's offer (HDPVR 2 yr free + channels) and they matched it within acouple seconds.

Took about 5 minutes.

[abercrombieboy]

The guy just gave me free HD PVR for 1 year but I have to pay $8.95 (!) for the free HD channels.. What the?!

The $8.95 is not for the FREE channels - it's for the HD Specialty Channels. The Free Channels are Free.

I have just finished my first year of the 2-year free HD-PVR. I called today and was given 2 years free HD-PVR for two units (I used to have only one), so essentially my original offer was extended for 2 years and I got a second one. I also got two years of free HD Specialty channels, and 20% off internet for the first year. Lastly, I finally got rid of the $2 magazine I receive each month that I don't read. I should have asked for better pricing on my current VIP package but I am very happy with what I got.

The Customer Relations rep did see that I have a scheduled move next month in their system, so when I said I am tempted to move to Bell in my new place, I was treated royally.

[BRAISKI]

Crap!

I did not get it, I just called now :( I guess I will call again later :D

When you guys call where do you want to be directed? Cable Services? Sales?

[wtom]

BRAISKI; when the automated prompt asks, state "cancel cable service" and you should be connected to retentions department. You HAVE to be in retentions department; they are the only reps with access to provide 2-yrs free HD-PVR box rental.

It's kinda annoying how it's so inconsistent there. Throughout an hour yesterday and half an hour today on the phone with quite a few different people and departments, this was the best I can do;

- HDPVR (8300HD) free for 2 yrs
- digital VIP
- hd specialty channels free for 3 mnths
- all theme packs free for 3 mnths
- hispeed extreme, 6 months @ $44.95

$105.47 (tax and discounts in - i consolidated both with wireless bill and have the 10% discount already on the digital cable; no further discount on internet as it's already "discounted").

I asked at least four different reps about hispeed extreme for $34.95/month and none would budge. :mad:

What further sucks is that Rogers owns the land lines in my condo building so I'm SOL to get Teksavvy (have them at my parents' house where I'd been enjoying their not-as-strict limitations at cheaper price for over a year). :mad: :mad: :mad:

[ziggazig]

Crap!

I did not get it, I just called now :( I guess I will call again later :D

When you guys call where do you want to be directed? Cable Services? Sales?

call rogers1. say, "cable" and then at the second prompt say "cancel services". this should transfer you to the 'retentions' dept. that's what i did and it worked for me. 5 minute call. awesome. fantastic.

[william555]

I just called them and got the same deal too.

2 yr HDPVR
1 yr HD specialty channels

The person on the other line was super nice and chill. Told them about Bell's offer and immediately said they can match. She also emphasized how long I've been a customer of Rogers (10yrs). So I guess that helps too.

[dokidok]

I moved to a new apartment. 15 days ago I called rogers I got the HD-PVR and HD specialty channels for 1 year free + reducing the bill with $15. The cancellation department guy was nice and said that he will arrange everything.

The technician came today and put the cables, but I didn't get neither HD-PVR nor HD specialty channels. I questioned the tech guy, but he was too busy convincing me to buy Rogers' home phone service. I think that's part of the game. They try to do everything to make you tired and stop asking for better deal. Now I pay for Internet High Speed and Cable (VIP package) $105. Isn't that a rip off?

Anyways, I called Rogers' and the cancellation department guy said that my installation is still in process and to call back later.

Has anybody else had the same experience and what is the next best step?

UP-DATE:

The same nice guy, who gave me the offer the first time called me again and said that they had difficulties to process the order, and he will send other tech in 2 days to bring the HD-PVR and finish the unfinished business.
Hope, this time everything will be fine.

[dtrader69]

Got the following deal for my dad, not bad.

Rogers Home Phone - Includes Call Waiting, Call Display, Voice mail
Rogers Ultra-Lite Cable internet
2 Yr PVR Rental Free
Free HD Speciality Pack (for as long as we have the HDPVR - DANGGGGGGG!!!)
Free Standard Digital Box

All for 102 tax in for the first year...and 140 after one year.

[mec9t8]

Just want to thank OP, and share my experience.

I am living in an apartment which maintenance fee already include group rated Rogers Cable. Each unit get 1 SD box & 1 HD box and all basic Rogers channels.
So I called Rogers this morning and played dumb about switching to Bell and try to get a Free HD-PVR. Of course, Rogers can see all I am paying is only $9 for HD channel package and didn't bulge for my free HD-PVR.
Then she tried to convince me to pay $4 extra to replace old SD box to new HD-PVR box. It used to be $10+ extra to get this when I first asked 2 years ago, so I asked her to proceed.
After a short hold, she came back and tell me there is a $3 extra HD-PVR fee required (so $7 instead of $4), and she cannot waived it (a system thing), so I declined the change. Just before I hanged up, I asked if she can waived my $9 HD channel package fee instead, after another short hold, she told me the price will be +$2 from my current bill (still don't know how she get this $2 may be hardware fee is not subjected to bundle saving). And now I have a HD Box & a HD-PVR, I am a happy camper !!

The moral story here is "don't afraid to ask and even suggest what they can do for you". You never know what you will get from a Rogers rep.

Cheers

[gasnparts]

Well called retenions was nice and told them what I would like and that bell had called with hd pvr offer and the girl wouldn't budge at all, she said I would have to wait at least 6 months from expiry to get any deals. Anyone run into this? Kinda dissappointed that she would not help me out. Anyone have any ideas????

[ziggazig]

Well called retenions was nice and told them what I would like and that bell had called with hd pvr offer and the girl wouldn't budge at all, she said I would have to wait at least 6 months from expiry to get any deals. Anyone run into this? Kinda dissappointed that she would not help me out. Anyone have any ideas????

call back. you'll eventually get someone who can help. it took me two calls.

[chunder]

I moved to a new apartment. 15 days ago I called rogers I got the HD-PVR and HD specialty channels for 1 year free + reducing the bill with $15. The cancellation department guy was nice and said that he will arrange everything.

The technician came today and put the cables, but I didn't get neither HD-PVR nor HD specialty channels. I questioned the tech guy, but he was too busy convincing me to buy Rogers' home phone service. I think that's part of the game. They try to do everything to make you tired and stop asking for better deal. Now I pay for Internet High Speed and Cable (VIP package) $105. Isn't that a rip off?

Anyways, I called Rogers' and the cancellation department guy said that my installation is still in process and to call back later.

Has anybody else had the same experience and what is the next best step?

UP-DATE:

The same nice guy, who gave me the offer the first time called me again and said that they had difficulties to process the order, and he will send other tech in 2 days to bring the HD-PVR and finish the unfinished business.
Hope, this time everything will be fine.



Keep us posted on what happens, i will be very interested to watch this unfold ..

[MrWizard]

I just called in. Got an HD PVR free for 1 year. Also gave me 20% off of our Internet and Cable services (instead of the 15% we currently get for the better choice bundle). I couldn't squeeze anything out of him for the HD specialty pack (other than 3 months free, which anyone can get), so I'm going to call back in a bit quoting my neighbour got the same call from Bell and a better deal.

[ChopSuey]

I just called in. Got an HD PVR free for 1 year. Also gave me 20% off of our Internet and Cable services (instead of the 15% we currently get for the better choice bundle). I couldn't squeeze anything out of him for the HD specialty pack (other than 3 months free, which anyone can get), so I'm going to call back in a bit quoting my neighbour got the same call from Bell and a better deal.

I called in a few days ago and I got the following:

- HD PVR free for one year (I will just call back in one year and get it free for another year *grin*)
- Upgraded my bundle discount to 20% (so now I get 20% off my cable, internet and home phone)
- Free HD specialty pack for one year

The tech guy came on Sunday to install the PVR. Works pretty good. Thanks OP. :)

[MrWizard]

I called in a few days ago and I got the following:

- HD PVR free for one year (I will just call back in one year and get it free for another year *grin*)
- Upgraded my bundle discount to 20% (so now I get 20% off my cable, internet and home phone)
- Free HD specialty pack for one year

The tech guy came on Sunday to install the PVR. Works pretty good. Thanks OP. :)

Nice. I'm picking up my HDPVR tomorrow. I'm definitely calling back in to get the HD specialty pack.

EDIT: Got it. Spoke to one rep for a bit, explained that not everyone is eligible for same deals. Transferred me to different rep, she added it on no problem.

[lawchick16]

Hi guys,

I know this isn't the best thread, but I need your expertise dealing with Rogers. I am about to be calling to change a couple of channels on my VIP service. I don't have HD, and have been a customer since May of 2006. I would like to get Animal Planet and the Military Channel.

Any adice would be much appreciated, and since I don't want to clutter the board with off-topic stuff, can you please PM me with your advice?

Thanks!

[kilogun]

Before today my existing services at Rogers were:

Hi-Speed Internet Lite (1 mbps download, 60 GB cap)
Home Phone Basic (no features)
Wireless Phone (150 anytime minutes, call display)
Digital VIP Cable Pak (free SD terminal rental plus a HD terminal which I own)

I was paying 149.52/mo. taxes included.

Today I called into Rogers and said “cable” at the first automated prompt and then “cancel services” at the second prompt. I then found myself speaking to a Rogers Retention Rep.

I told her that Bell contacted me yesterday about transferring my bundle over to them (which is true).

Immediately the Rogers rep gave me a deep discount to my monthly consolidated bill no questions asked as to what kind of deal Bell was offering.

At the end of it all I still receive my package above with the following changes:

92.76/mo. instead of 149.52/mo. for next 12 months
Added: Free HD-PVR rental for next 12 months
Added: Free HD Specialty Pak for next 12 months

She said to call in next year to see what promotions are available then, implying some kind of ability to roll over the discounts.

I am very happy. Basically I will save 681.12 on my bill for my existing services over the next year plus I get a free HDPVR (in addition to the free SD terminal) plus free HD specialty channels.

I was so excited I justed picked up the HDPVR from a Rogers Video store instead of them couriering it to me.

Thank you RFD! It was very easy!

[kilogun]

I should add that one thing I had going for me was that I have been a Rogers customer for a long time (over 10 years) so I was out-of-contract for all my services. So they really believed me when I said I was going to bolt and couldn't threaten me with contract cancellation penalties.

Cheers,
Kilo.

[bulletdodger]

I just signed up as a new Rogers customer.

$42.95 / month Internet express for 1 year ($47.95/mth after)
$42.99 / month VIP cable (160 channels, 4 outlets, 1 digital cable box, etc.) for 1 year ($61.97/mth after)

Bonuses:
- free installation.
- 1 standard PVR free rental for 1 year ($19.95/mth after)
- 1 HD PVR free rental for 1 year ($24.95/mth after)
- HD premium pack for 3 months ($8.85/mth after)
- HD "pick-all" speciality channels for 3 months ($2.95/mth per channel after)
- 10% bundle discount off my existing Rogers cell phone plan
- 10% bundle discount off internet and cable after the 1-year promotion.

After reading this thread more thoroughly, I think I could have been able to get more if I pushed more or called again a few more times. I'll have to be more persistent next time once the 1 year promotions are up.

Now I have 3 digital boxes, and only 1 TV (and I hardly even watch TV). My wife -- who lives in front of the TV -- has been bugging me to buy more TVs and put one in the bedroom.... I guess it is time now -- there goes our sex life ;-)

[felix]

So it's usually 1 year free HD PVR for new sign ups? Does this retentions department really work for new sign ups also?


What is the latest model of HD PVR they are giving out these days? Is it still SA Explorer 8300HD or a newer model? Anyone has images of the latest boxes?
I'm wondering also. I can't believe they are using the same old buggy boxes for so many years now!

[kilogun]

Yeah, the unit I picked up yesterday was the 8300. It is kind of beat-up with scuffs and dents so I get the impression my unit has been around the block, fixed and refixed a few times. Ultimately it's a free rental so I don't care, as long as it works.

This model makes a lot of noise, especially noticeable when off... lots of (hard drive?) clicking on top of the fan noise. It's a good thing I keep it in the kitchen where the noise from the fridge drowns it out :lol:

If I kept this unit in my bedroom the noise would drive me crazy.

Cheers,
Kilo.

[felix]

This model makes a lot of noise, especially noticeable when off... lots of (hard drive?) clicking on top of the fan noise. It's a good thing I keep it in the kitchen where the noise from the fridge drowns it out :lol:

If I kept this unit in my bedroom the noise would drive me crazy.

I agree. Had this model before and the noise was annoying. This was one of the reasons why I cancelled in the first place. I'd only keep a non-PVR unit in my bedroom (had the standard definition cable box which was great as a second clock when I wake up). I assume all PVR's have a noisy hard drive inside which is spinning even when not in use.

[felix]

Just got off the phone with Rogers Cable TV retentions. When I called he noticed I am currently a Rogers Wireless subscriber (I'm on Rogers Extreme Internet as well). After reading more posts, I realized I should have mentioned I'm with Rogers for internet and maybe switch to them for home phone. I think I might get more promotions if I did.

I'm now getting the following on a 1 year commitment, new sign up though I mentioned I was thinking of switching back to Rogers :

- HD PVR terminal rental free for 1 yr ($24.95/month after)
- free HD channels (18 channels according to the website I guess)
- $28.49/month for basic HD channels (or $53.97 for some other package, and $52.xx/month for VIP package, regular $61.97).
- a $2.99 Digital Services Fee applies

I only called in once to get this. Could probably get free channels and such if I got another rep but this one wouldn't budge. :-0 I guess the deal isn't as good right now due to everyone wanting to watch the 2008 Olympics and the upcoming TV season now that the writer's strike is over. This is why I signed up again anyway.

Can add channels separately for $2.79/month per channel.

Bundle pricing from website :
2-4 channels $2.69 each/mo
5 channels $10.95/mo
10 channels $15.95/mo
15 channels $19.75/mo
20 channels $22.99/mo
30 channels $27.99/mo

I'll have to call in after activation for the 10% bundle discount since the rep couldn't add the internet and cable discounts to my account until the cable TV is activated.


I'm just wondering why they show a picture of a new HD PVR terminal here :
https://www.rogers.com/web/content/personal-about/hardware

[PHR0898]

Well called retenions was nice and told them what I would like and that bell had called with hd pvr offer and the girl wouldn't budge at all, she said I would have to wait at least 6 months from expiry to get any deals. Anyone run into this? Kinda dissappointed that she would not help me out. Anyone have any ideas????

I got recently in the mail an offer from Bell for a Bell PVR for $37/month (that includes a $5 savings apparently), that includes some form of Bell ExpressVU channels...it looks like it is a non-HD PVR.

As well, I would get the 1st three months of service free and then I gather 9 months at $37/month.

Has anybody used this as leverage to get an HD-PVR from Rogers for next to nothing.

FYI...I have 2 cell phones, 1 digital terminal (with most if not all channels except the ethnic add on channels and I also have Setanta, and high speed interent with Rogers and I think about 1 1/2 years left on the cell phone contracts.

[Rx8-black]

I got recently in the mail an offer from Bell for a Bell PVR for $37/month (that includes a $5 savings apparently), that includes some form of Bell ExpressVU channels...it looks like it is a non-HD PVR.

As well, I would get the 1st three months of service free and then I gather 9 months at $37/month.

Has anybody used this as leverage to get an HD-PVR from Rogers for next to nothing.

FYI...I have 2 cell phones, 1 digital terminal (with most if not all channels except the ethnic add on channels and I also have Setanta, and high speed interent with Rogers and I think about 1 1/2 years left on the cell phone contracts.


When i did this couple months ago it was really easy. Call to speak to retentions. Say you are CONSIDERING to cancel just incase they do cancel u , say you will call back later and make sure the details are in place with bell( So you have a window to exit with no harm done). Most likely they wont, say that bell is offering 2 years free HDPRV if u switch onto there HD expressvu. Make up a price or look it up so u sound like you know what your talking about. Use what ever you have as leverage (internet/phone/wireless etc.) and say i called in to see if rogers offer somthing like bell or better because i wanna stay with Rogers..blah blah blah :cheesygri
And if u get the HD PVR push for free HD channels ...Good luck!

[stu]

if bell is cheaper than rogers for similar services without having to call and complain and repeat trial attempts to keep getting better deals - why not just switch to bell?

I am curious if there are issues i am not aware of - that should hold us back from bell for services like home phone, tv and internet?

there do seem to be some advantages it seems with these services

Thanks in advance!

[MrWizard]

if bell is cheaper than rogers for similar services without having to call and complain and repeat trial attempts to keep getting better deals - why not just switch to bell?

I am curious if there are issues i am not aware of - that should hold us back from bell for services like home phone, tv and internet?

there do seem to be some advantages it seems with these services

Thanks in advance!

Never had a problem when I had Bell home phone.

Satellite is another story. First off, I want to be able to watch TV in the rain, because I'm not likely to be doing anything else.

[luckydog2006]

Never had a problem when I had Bell home phone.

Satellite is another story. First off, I want to be able to watch TV in the rain, because I'm not likely to be doing anything else.

??? Satellite works in any weather except for extreme snowy days (rare) and extreme rainy days (rare). Otherwise, the sat signal is always better than cable 24 by 7. Cable signals are more prone to interference. Anyways, there are pros and cons for both.

[ChopSuey]

??? Satellite works in any weather except for extreme snowy days (rare) and extreme rainy days (rare). Otherwise, the sat signal is always better than cable 24 by 7. Cable signals are more prone to interference. Anyways, there are pros and cons for both.

It's funny you mentioned this. My father has Bell, and I have Rogers. At the beginning of this year, both me and my father were keeping track of all the outages we have had (excluding power outages). My father had 7 outages from Jan 1st till now, and I had only 2 outages. And by the way, my father has a perfect line of sight (gets signal strength of 95-100 percent). So to say that the sat signal is better than cable, sorry to say I have to disagree. And don't even get me started with Bell's Customer Service (or lack of). :) Everytime my father tries to call Bell for service, their automated system tells him that they are closed (in the middle of a weekday in the afternoon)???

[ChopSuey]

Yeah, the unit I picked up yesterday was the 8300. It is kind of beat-up with scuffs and dents so I get the impression my unit has been around the block, fixed and refixed a few times. Ultimately it's a free rental so I don't care, as long as it works.

This model makes a lot of noise, especially noticeable when off... lots of (hard drive?) clicking on top of the fan noise. It's a good thing I keep it in the kitchen where the noise from the fridge drowns it out :lol:

If I kept this unit in my bedroom the noise would drive me crazy.

Cheers,
Kilo.

I had my system delivered by the Rogers tech last Sunday. Luckily, they gave me a brand new unit right out of the box. The hard drive in my box doesn't make that much noise though. Maybe your drive needs to be defragged (since you were given a used PVR).

[luckydog2006]

It's funny you mentioned this. My father has Bell, and I have Rogers. At the beginning of this year, both me and my father were keeping track of all the outages we have had (excluding power outages). My father had 7 outages from Jan 1st till now, and I had only 2 outages. And by the way, my father has a perfect line of sight (gets signal strength of 95-100 percent). So to say that the sat signal is better than cable, sorry to say I have to disagree. And don't even get me started with Bell's Customer Service (or lack of). :) Everytime my father tries to call Bell for service, their automated system tells him that they are closed (in the middle of a weekday in the afternoon)???

First of all, the reasons you used above does not prove one thing is better than another. Also, couldn't care less about customer service. All customer service is bad when companies are cutting costs. I was talking about signal quality.

Your cable signal goes thru many repeaters and splitters before reaching your home. Whereas a sat signal does not and only requires a clear line of sight. Therefore, between both signals, the cable has more potential for interference due to new subscribers being added, and faults along the line.

[stu]

do you think that Bell though values their long time customers more than Rogers - in terms of their service?

What Rogers is offering us is not great - and in some cases worse than what a new customer gets. (they aren't offering nothing like what others on this site are getting)

it is really making us consider switching - and bell's prices and offer for a year seem quite competitive.

satellite tv and signal is a concern but it seems like some people rarely have problems.

does bell make mistakes on bills as much as rogers does?

[luckydog2006]

Rogers is more flexible and better to deal with on bundled deals. Bell - not so much. Bell's customer service can improve, but don't bet on it yet.

Once Bell and Telus switches over to GSM, then you'll see more competitive deals between all the carriers.

[ziggazig]

First of all, the reasons you used above does not prove one thing is better than another. Also, couldn't care less about customer service. All customer service is bad when companies are cutting costs. I was talking about signal quality.

Your cable signal goes thru many repeaters and splitters before reaching your home. Whereas a sat signal does not and only requires a clear line of sight. Therefore, between both signals, the cable has more potential for interference due to new subscribers being added, and faults along the line.

dude, i think he may have been trying to say, "from my own experience, i've had better luck with rogers than my dad".

and i must say i'm in the exact situation. my father also has bell, and i have rogers. he has drops all the time and i haven't had any. so my friend, even though what you say has some truth in it, we are explaining from our own situation.

and as a side note, my dad has a panny 1080p. i have a sammy 720p. (both hooked up by hdmi displaying at 1080i and.........my hd looks better than his. just sayin.

sorry for getting off topic.

[ChopSuey]

dude, i think he may have been trying to say, "from my own experience, i've had better luck with rogers than my dad".

and i must say i'm in the exact situation. my father also has bell, and i have rogers. he has drops all the time and i haven't had any. so my friend, even though what you say has some truth in it, we are explaining from our own situation.

and as a side note, my dad has a panny 1080p. i have a sammy 720p. (both hooked up by hdmi displaying at 1080i and.........my hd looks better than his. just sayin.

sorry for getting off topic.

Agreed, we are straying from the topic, which is about getting a good deal from Rogers. :) No more talk about signal quality or customer service. All I know is I am now enjoying my free PVR and free HD channels. :cheesygri

[JBlue]

Here is my situation.

My mom currently pays:

Digital VIP Cable: $60.97
VIP Digital Terminal $4.49
Digital Services Fee $2.99

VIP Discount $-6.48
Better Choice Bundle 15% $-9.15

She does have Fairchild East (Cantonese) Channel which is not listed on the bill. (She lives in Scarborough.. is this free there?)

Now she only watches Chinese Channel and would liek to add another multicultural channel (ATV Home).

What would be the best/cheapest way she should set her cable services?

Basically she wants basic cable + Fairchild East ($14.95 she currently has but not being billed!?) and ATV Home ($10)

Can anyone suggest what I should say to retention? She has a basic digital box and would like the additional ATV Channel over a PVR (if free). What can she expect to be a fair deal from retention?

[nel602]

so finally on my 4th call i finally got a rep who was able to give me the HD PVR free for 2 yrs. I just have to make sure when I get my next bill, BIG THANKS RFD!

the first 3 reps were only going to give it to me for 1 yr at 50% off.
Finally this rep told me that it was bc I already have the HD PVR and the VIP package. So she told me to exchange the one I had already for a reg digital box(which is incl in the VIP package) and they would ship me the free HD PVR. Rec'd in in 2 days. They wouldnt budge on giving me the HD specialty package.
Thanks again for all those who contribute to this thread!

[MasterXan]

what leverage do I have with my situation?

I didn't know about this post until this morning btw.

We'll be moving on the 16th and we originally ordered the Digital VIP but I called yesterday just to get a bit of an upgrade by adding the HD Channel package for $8.95 and the HD Terminal Rental for $12.95. However, they are doing a promotion right now and they are waiving the $8.95 for the first 3 months.

I didn't order the HD PVR cause it's $24.95 extra and my mom was kinda pissed already with just the HD channels :D.

But I really want this HD-PVR cause I don't know any other way i could record stuff while using an HD Terminal. I assume Rogers has something in place that prevents 3rd party devices from recording stuff?

Besides TV, i also have my cell phone services with Rogers.

[rebel_rfd]

Originally was with Bell, I had the grandfathered unlimited cap, 5MBPS thou.

So, called Rogers, only service we havve with them is Basic Cable with Extra Outlets.

Was offered, Home phone service with 5 features.
One HD PVR another HD Box for one year, with VIP
Extreme Internet Service, 95 GB Cap, Max of 25 if I go over.

Total of 120 per month.

Can this be talked down further?

Has anyone managed to get VIP Ultimate with Movies thrown in? Or get 25 dollar discount in case they go over?

[PHR0898]

I called in this morning and quoted a price I was quoted from Bell for TV and a PVR and asked the rep if they could match it....all I get from them was that they could give me 15% off the published price or 3 months at 1/2 price or something like that.

They claimed that the 1 year free was for new customers to Rogers or customers with only analog at the present time.

I guess I should try and elevate until I get what I want....anybody out there who has a legit Bell offer could you PM me and I'll see what I can do from that angle.

[BinaryJay]

I called a while ago when Bell was in my building offering their service up (They just installed a dish on the roof). I managed to negotiate a free HD PVR for 2 years, plus $5 credit off my account and I was only previously paying for basic digital (non-hd) cable service for as long as I've been with Rogers. Got that on my first call to them as well. Turns out that I'm getting basic, plus additional channels, plus the standard HD channels, and the HD PVR for less than I was paying for just basic digital before as I did not have the $5 credit and I was paying the rental fee for the digital box.

You can't really just call and ask for things, you have to give them a good reason for why they should offer you more... have a real offer from a competitor that you could actually leave them for.

I'm not the biggest fan of these Scientific Atlanta units though... this HD8300 is ginormous and takes up way too much space and is just plain ugly. The menu systems on these things are archaic, and it makes a lot of noise when turned off spinning the HDD up and down periodically all night. Has there been any news of a new PVR hardware offering coming to Rogers any time soon?

Found something:
http://cnettv.cnet.com/9742-1_53-31893.html

Do want.

[5cott]

I just got a different deal from Rogers last night,

I called them and told them the two years free from Bell, we had a brief conversation and at the end they offered me this;

1 year free HD PVR
I can get my old normal tuner
I get 1 year all HD channels for free
after the 1 year of the HD PVR, they charge me the price of a normal tuner (so I save about $300 :cheesygri )

[Joker12]

Can I negotiate a better plan for my existing deal?

Basic Cable - 28$
Digital Service Fee - 3$
Fairchild Television (Chinese Channel) - 14.45$

Pretty much comes to 51$ a month.

Thing is I barely watch TV and my parents don't watch anything outside the fairchild network.

I called retentions and this is what I was offered

VIP Package + 2 Boxes = 42.99
Fairchild = 15$
Digital Service Fee = 3$
= 64$ a month after taxes

I want to keep the bill as low as possible while getting decent service.
(I don't actually need the VIP package, but the CSR insisted that there wasnt any more promotions in regards to basic cable - and that he couldn't add more than 1 promotion because the computer wouldn't let him)

I have been with Rogers for 20 years and was wondering if I can get a better deal on my TV.

Thank you.

[plymouthhater]

Can I negotiate a better plan for my existing deal?

Fairchild Television (Chinese Channel) - 14.45$

Fairchild is part of the extended basic analogue cable in York Region.

I can only assume that back when it was Classicomm - they figured out that they would be losing money if they had to provide everyone who wanted a decoder for Fairchild only and for the Italians - Telelatino only, that it was cheaper to have every subscriber pay a few cents a month whether they watched the channels or not.

[tmleafs26]

So I'm currently 15 months into my free HD-PVR for two year deal and decided to call today for the heck of it as Bell has come into my condo and they have promos. Well so I told Rogers
Told them Bell was offering a discount on my internet and cable tv if I went with them and she asked what it was and I told the person it was $40 for internet and $50 for cable tv as well as 2 Free HD-PVR boxes.
She said the HD-PVR boxes are no problem, she can even give me 3 or 4 if I want.

After talking back and forth this is what she offered me and I ended up taking.

-2 HD-PVR Boxes FREE for 2 YEARS (Savings of over $1200)
-3 months free of Internet Extreme (Savings of $150)
-$50 Goodwill Credit (well....$50 :) )
-$10 off cable tv for 1 year (savings of $120)

All in all I think I scored a sweet deal.

[ghettogal]

So I'm currently 15 months into my free HD-PVR for two year deal and decided to call today for the heck of it as Bell has come into my condo and they have promos. Well so I told Rogers
Told them Bell was offering a discount on my internet and cable tv if I went with them and she asked what it was and I told the person it was $40 for internet and $50 for cable tv as well as 2 Free HD-PVR boxes.
She said the HD-PVR boxes are no problem, she can even give me 3 or 4 if I want.

After talking back and forth this is what she offered me and I ended up taking.

-2 HD-PVR Boxes FREE for 2 YEARS (Savings of over $1200)
-3 months free of Internet Extreme (Savings of $150)
-$50 Goodwill Credit (well....$50 :) )
-$10 off cable tv for 1 year (savings of $120)

All in all I think I scored a sweet deal.

you got 2???? that is a sweet deal...she would barely let me keep my 1 when I called =(

[tmleafs26]

you got 2???? that is a sweet deal...she would barely let me keep my 1 when I called =(

I guess I got lucky. She was very sweet and polite from the get go, I knew she would offer me something good, I could tell my the tone of her voice. The politest, friendliest rep I've ever spoke to at Rogers. She even asked me if she could do anything for my cell phone, but I'm already credited out over there so I just politely said I'm happy with my plan, didn't want her to see all my credits! :cheesygri

[Aggy]

I guess I got lucky. She was very sweet and polite from the get go, I knew she would offer me something good, I could tell my the tone of her voice.

Thought this was in the wrong thread for a sec...Are you sure you called 1-888-ROGERS1 or 1-900-???:lol:

Great deal BTW.

[SiR_YOI]

awsome deals some of you guys posted... quick question, will be calling tomorrow as I was quoted a rather "regular" deal from a sales rep that a friend referred me to (supposedly it was family and friends pricing) anyway, I was wondering if people quote stuff they received from RFD? like is there any leverage or advantage in doing so??

[135shen]

So I'm currently 15 months into my free HD-PVR for two year deal and decided to call today for the heck of it as Bell has come into my condo and they have promos. Well so I told Rogers
Told them Bell was offering a discount on my internet and cable tv if I went with them and she asked what it was and I told the person it was $40 for internet and $50 for cable tv as well as 2 Free HD-PVR boxes.
She said the HD-PVR boxes are no problem, she can even give me 3 or 4 if I want.

After talking back and forth this is what she offered me and I ended up taking.

-2 HD-PVR Boxes FREE for 2 YEARS (Savings of over $1200)
-3 months free of Internet Extreme (Savings of $150)
-$50 Goodwill Credit (well....$50 :) )
-$10 off cable tv for 1 year (savings of $120)

All in all I think I scored a sweet deal.

WOW! That's amazing. I called them yesterday but they barely put up an offer. They said they could give pvr for 6 months at $3 :mad:

Which department did you guys to? and when i told them what you mentioned above, they told me that deal. When i "threatened" i would cancel, she's says that's the best she can offer and if not, she was about to take me to the cancellation department. lol. I kind of backfired.

[luckydog2006]

WOW! That's amazing. I called them yesterday but they barely put up an offer. They said they could give pvr for 6 months at $3 :mad:

Which department did you guys to? and when i told them what you mentioned above, they told me that deal. When i "threatened" i would cancel, she's says that's the best she can offer and if not, she was about to take me to the cancellation department. lol. I kind of backfired.

Just my 2 cents.

First of all, if you threaten to cancel - it does not work that well because you have a chip on your shoulder. They don't OWE you anything. Say it in a nicer tone that you'd like to stay with Rogers (and you have been with Rogers a long time) and you want to avoid switching to Bell's total package for HDTV and internet bundling. It sounds better than her calling your bluff.

If it does not work with the first person, say thanks and that you'll think about their offer and hang up. Then wait a few hours and try again. If you get the same person, call back another day. Eventually, you'll get a person that is able to deal.

There are many ways to tackle a problem, but the best resolution is always the non-confrontational method.

[PHR0898]

Just my 2 cents.

First of all, if you threaten to cancel - it does not work that well because you have a chip on your shoulder. They don't OWE you anything. Say it in a nicer tone that you'd like to stay with Rogers (and you have been with Rogers a long time) and you want to avoid switching to Bell's total package for HDTV and internet bundling. It sounds better than her calling your bluff.

If it does not work with the first person, say thanks and that you'll think about their offer and hang up. Then wait a few hours and try again. If you get the same person, call back another day. Eventually, you'll get a person that is able to deal.

There are many ways to tackle a problem, but the best resolution is always the non-confrontational method.

In today's Ottawa Citizen there was an ad for a Bell HD PVR (the 9242 model) listed for $199 installation included (regularly $599)...could this be used as leverage to get a Rogers HD PVR at a similar price w/o incurring monthly fees?

[Aggy]

Just my 2 cents.

First of all, if you threaten to cancel - it does not work that well because you have a chip on your shoulder. They don't OWE you anything. Say it in a nicer tone that you'd like to stay with Rogers (and you have been with Rogers a long time) and you want to avoid switching to Bell's total package for HDTV and internet bundling. It sounds better than her calling your bluff.

If it does not work with the first person, say thanks and that you'll think about their offer and hang up. Then wait a few hours and try again. If you get the same person, call back another day. Eventually, you'll get a person that is able to deal.

There are many ways to tackle a problem, but the best resolution is always the non-confrontational method.

+1

Another strategy I sometimes go in with is "I would like to know what I need to do to cancel?" or "If I wanted to cancel, do I need to let you know in advance?" I've tried the above method and I've tried this method...both seem to work. I find that once I get the rep to say "Why do you want to cancel?" that's when you have them by the you know what. Then you go in with the "offer". It may not be real, but go in with what you want to get. If not, try again another day. I just got re-signed with Rogers home phone for $10/month and 2 features and all I said was I was thinking of canceling and they offered this to me. Originally I was paying $10 and no features.

[nuberific]

Kinda weird, I was on the phone with a wireless retentions agent and she suddenly went off topic and offered me a VIP package at promotional pricing ($42~ instead of the regular $62~) for half a year, and up to 3 HD PVRs for free for 2 years. Too bad I only have one HD TV and the other one is SD, so I just accepted the one HD PVR and one SD PVR. Just thought it was funny cause I called in a while attempting but failed, and here it came out of the blue.

For reference my old cable package was $43/month (before taxes) and I have 5 wireless accounts with them. My total costs after taxes is around $190/month.

[luckydog2006]

In today's Ottawa Citizen there was an ad for a Bell HD PVR (the 9242 model) listed for $199 installation included (regularly $599)...could this be used as leverage to get a Rogers HD PVR at a similar price w/o incurring monthly fees?

No, don't mention the newspaper deal. You can simply say that Bell salespeople offered you a better deal for HDTV but only if you switched over your hispeed internet as well etc. And that their overall offer is lower than what you currently have. Can Rogers do better as you prefer to stay with Rogers?

Else, call again. Once I had to call a third time within two days before I was successful.

[Captain Snazzypants]

Just did it today - couldn't have been easier.

Just said "cancellation" when the IVR came on and I was talking with someone a few minutes later. I said I didn't want to cancel but the offer Bell was giving me was too good to be true. He did try to press me on the details of how much I would be paying long-term, and I said we didn't have the flyer in front of us, since I was just calling to cancel.

I told him they offered me the 2 years free on the HD PVR, 1 year of HD for free and possibly some other discounts to get me to switch Internet and phone.

I only had basic cable at the time, so the best he said he could offer was the 2 years of the HD PVR, and 1-year of VIP cable. Considering that's about $20 cheaper compared to $8.95 for the extra HD channels, I took the deal. I could have pressed for more, but I was satisfied and 'Golden Girls' was about to start... :-0

Don't forget you will get ~16 HD channels for free as long as you have the receiver, and the guy even suggested I skip the HD package until I see if I am satisfied with the free stuff.

To top it off, they had a guy out to hook me up within 2 hours, and I picked up the PVR that same evening. Not bad, RV, not bad...

Huge props to the OP and to all those who contributed their stories :twisted:

[SiR_YOI]

hard to dig through so many pages, but what did people do to get deals if they were NOT a existing customer? did you still get the deals? technically you don't or can't cancel anything if you've never had cable/internet with them... I have my cell phone currently hooked up and I'm about to move into a new Condo, and have been talking to a sales rep that a friend (employee at Rogers) referred me to, but she's pretty much offering me the same deals as the "general public" would get... MAYBE slightly better ie. 3 months free HD specialty pack...

am I speaking to the wrong person? who would/should I be able to talk to specifically?

[neltron3030]

I got a notice in the mail that Bell was finally available in my condo building. They offered more HD channels than I was getting with Rogers on the VIP package + a free HD PVR.

I called Rogers and told them I wanted to cancel to take advantage of the Bell deal. They offered me one year with the HD PVR + the HD specialty channels for about $7 less a month than with Bell. I was happy with that.

I was very polite and didn't want to push things.

[ricenice]

Thanks to everyone who has contributed here.

I had basic cable and was paying $48.XX ++

I managed to get the following $42.xx/ month

2 HD PVR free 2 years
1 SD terminal free 2 years
VIP programing - not sure for how long, 1 or 2 years
1 year free HD specialty package
3 months free all theme packs

Took about 30 mins. 2 mins of me telling them what Bell was offering and 28 minutes of her typing in the computer to have it set up. :lol:

[morality28]

I'm shopping around for hd cable service. Since I'll be moving into my own house from my parents house I don't have any current subscriptions to deal with. In my brief glance at this thread is seems everyone is getting their Rogers deals by saying that Bell is offering them free hd pvr for 2 years. I can't find a deal like that anywhere on Bell's site.

Is there a way I can get a free hd pvr rental from any of these companies for 2 years??

[dreadknot69]

I was on the phone with retentions for wireless the other day because I was canceling one of my numbers. I asked if they could help with cable and to my surprise, they said yes. In the end though, all she would offer was 1 yr free HD PVR and 3 months of specialty channels.

Funny thing was she didn't even bother to ask me if I wanted to take it. I started to hang up, she didn't try to stop me and that was it. It's as if she knew it was crap and didn't expect me to take it.

I'm going to try again tonight.

[ace05]

....

[lagos]

alright. so i've known of this thread for a very long time now and have wanted to call for almost a year. well, i FINALLY took the time to do so.

this was my cable bill for about 14 months:

ext. basic: $53.98
1 hd-pvr rental: $24.95
digi. service fee: $2.99
hdtv spclty pack: $8.95

so including taxes... i was paying $102.68 for more than a year.:cry:


i didn't wanna do multiple calls like ive read some ppl here do. so i prepared and had an idea of what i wanted.

i called. got a very nice sweet girl. and just took the offer she gave me.

my new plan:

-2 hd-pvr free for 1 yr (tried to get 2 yrs but she said only 1, ill just call again in a yr)
-hdtv specialty package free for 1 yr
-digital VIP (i think that'ss what it is...she said i get channels 70 to 99 added.. what is this package?)
-i got her to add the More Movie Theme Pack for free for 3 months only. so i just have to make sure to cancel it after 3 months

so all this for $40.13 including taxes.

so i'm coming from $102.68 to $40.13...savings of $62.55. i'd say it's not bad. but it's hard to top $102.68 a month. lol. i was so stupid. can't believe i paid that for about a yr.

how do you guys think i did? i feel kinda proud. haha.


that's amazing deal you got there...so she offered this deal or you had to negotiate?

[ace05]

...

[Tilter]

I just got my bill in and looking at it, what do you think I can save on

Digital VIP Cable 60.97 <--can I reduce this
VIP Digital Terminal 4.49 <--is this for a terminal box, so I should be able to get it for free
Sports Theme Pack 7.99
Super Sports Pak 29.95 *Any way to get discounts on sports packages?
Digital Services Fee 2.99 <--can I have this waived?
HDTV Specialty Channel Package 8.95 <--I should be able to get this waived as well
Customer Choice Package 2.79

Thanks for help

[slaman]

I just got my bill in and looking at it, what do you think I can save on

Digital VIP Cable 60.97 <--can I reduce this <-- max I've heard is 20% off
VIP Digital Terminal 4.49 <--is this for a terminal box, so I should be able to get it for free <--- yes, this can be waived
Sports Theme Pack 7.99 <--- most likely won't touch this
Super Sports Pak 29.95 *Any way to get discounts on sports packages? <--- I've tried and tried, but never in 7 years have I been able to get anything on this...
Digital Services Fee 2.99 <--can I have this waived? <---- yes
HDTV Specialty Channel Package 8.95 <--I should be able to get this waived as well <--- I think for 6 months
Customer Choice Package 2.79 <--- they can't reduce this


Thanks for help

[Tilter]

Thanks slaman

[alexpb1]

Just phoned Rogers to try to get this deal.

I couldn't of lucked out better with the person I got.
Soon as I told her WHY I would like to cancel because of the offer from Bell she told me right away she could give me the same.

In the end I got:

2 Year Free HD PVR
1 Year Free HD Specialty Channels
1 Year Free VIP Channels
1 Year of Extreme Internet at 20% off

She also offered me a bunch of stuff for switching to home phone but I didn't accept that one.

She said our HD PVR was ready and can be picked up right away at a local Rogers Video, so we went out and got it not even 10 minutes after getting off the phone.

Oh yeah and this is coming from only having

Express Internet
Basic channels + extended package

She kept saying how she appreciated how long we've been a Rogers customer and didn't want to lose our business especially when they can offer better than Bell :o

From phoning in to getting the deals it took not even 15 minutes.

[Dough]

What are the details of a competitive bell package? I looked quickly... their "HD essentials looks good (47/month + hd box rental)... would i say bell is offering that with free hd box and lower price or what? Should i call bell just to see what they're offering and use that as my leverage against Rogers?

currently have the full lineup of analog cable, comes to roughly 50 bucks a month... my goal is to get digital service w/ hd pvr free for some years to come :), also have internet with rogers and have been a cable customer forever (how many years is that in scarborough?) and been with them for internet pretty much since it came out

sounds doable from the posts of others

[BrianJai]

Basically i called in and told them... im moving in a week to my new house and i was gunna cancel all my services because bell offered me a new sign up of everything that i had but for cheaper and they will include 2 HD PVRs 2 years free.
Current Bill - Internet -> 38.96
Cable Tv -> 52.26
Home Phone -> 17.37
Wireless -> 44.65
Good will credit -5.86
Total 164.43$

I already had a 20% off my tv,internet,homephone for a year and they were ending in a month, she extended for another year along with 15 dollar credit off the wireless and threw in another HD PVR free for 2 years with what i already have an hdpvr for 2 years... basically my total for new bill with be around 156 with tax included...

I'm actually happy of what im getting now i just need to buy another tv -.- yikes lol do you think i can use the hdpvr for my 22inch samsung LCD monitor? hmm anyone know how it wil work from using as a normal monitor splitting it as a tv =/

[morality28]

bell offered me a new sign up of everything that i had but for cheaper and they will include 2 HD PVRs 2 years free.
=/

Can anyone actually get this deal from Bell??? I need to set up a new account and they definately won't offer me 2 years free hd pvr rental on a new sign-up.......

[DaLurker]

Any contract terms for you guys getting 2-3 years free HD-PVR?

[The_Chad]

As for rogers:
I have the following:

PHONE - $50.07
Basic + 2 Features
Unlimited North American Long Distance - 1/2 Price

INTERNET - $32.51
High Speed Express

CABLE - $77.35
2 FREE HD PVR BOXES - 24 Months
1 FREE HD BOX - 24 Months
VIP Package
Free Packages Include: Super Sports Pak, HDTV Specialty, Pick All
Free NFL Sunday Ticket & NHL Center Ice - 12 Months

Total $159.93

The best part is no contract.

[lagos]

...

why did you delete your posts regarding the deal you got? Is it because they were fake or what?

[murjaan]

The moment the rep picked up the phone. I told him I want to disconnect my cable. He goes may I ask why. I told him Bell is offering me 2 years free PVR.
Then I told him, actually I need all my rogers services disconnected(cable,internet and cell phones). Then he said let me put you another department to help you. he said I cna only do a year.
Then the the other department guy said they will match Bell's deal. I've been rogers customer over 18 year!!!

[mackiee]

This is the deal I recieved
2 Years Free HD PVR
1 Year Cable service (VIP and HD Specialty)
1 Year Rogers Express Internet
1 Year Home Phone + 2 Features

All this for $108.80 including tax, I am saving about $25 per month (Originally paying 134.XX).

I had to phone in twice. On first attempt the rep only offered me the PVR for one year, and no change on price for service. So I was polite and said I would need to time to think it over. Second attempt was about 4 hours later, and I couldn't have lucked out any better. The rep gave me the deal as soon I mentioned that I was thinking of switching to Bell. He even originally quoted me $113 with tax, then immediately he said he could do better with $108.80.
So I am really happy with the deal I received.

The key is to be polite but firm, and know what you want.

[pointofnoreturn]

Can confirm that this deal works. I spoke to a lovely woman on the phone who was very helpful and once I told her that Bell offered me a deal (which is true), she immediately matched it.

2 years free HD-PVR
Rogers Internet Lite
Rogers VIP Cable

Bill goes from $95 to $71 a month, taxes and fees all included. I didn't need anything else but I'm very happy with the level of customer service!

[kilogun]

I don't know if this is common knowledge but I will throw it out there...

If you go through the "cable" + "cancel services" route at the automated prompt to talk to retentions, they can help you get a promotional package for 3 services at the most: cable + internet + home phone. This particular department does not have access to your wireless account, or so this is what they told me.

So don't be surprised when you see your bill that they haven't adjusted your wireless services with any discounts.

Cheers,
Kilo.

[ricenice]

I think Rogers might have reorganized there customer service structure.

-Normal CSR's can only Add/Remove items for cable, internet and home phone nothing else.
-Wireless has its own customer service department.
-If you have 1 service and need retention they have separate cable, internet and home phone retentions departments.
- if you have more than one serve and need retentions you get directed to the "consolidated billing department"

[rlav81]

what is this FutureShop Internet promo?


My HDPVR was coming up for renewal in December, so I decided to call in to renew because of the great cable promo pricing, and the FutureShop Rogers Internet modem promo on now.

Called in today and got almost the same package, except my Retentions Agent threw in an additional HDPVR box for me. :) The final total was something like $103.xx after taxes. :D I was paying $155.xx

That's well over $700 in additional savings for the year... plus free rentals and the the other free goodies.

To recap:
2 x HD PVR (2 years)
1 Year Cable service (VIP and HD Specialty)
1 Year Rogers Express Internet (+3 months free, +free modem +free router)
1 Year Home Phone + 2 Features

By the way, the bonus internet deal is from FutureShop and it has a different activation number to call and get that promo. Also, when I went in to pick up the HDPVR, I was also given a huge Rogers canvas bag to carry my freebie home.

Wow, I really felt some 'loyalty' love tonight. :)

The Retentions Agent that helped me did such a great job, and made me such a happy customer that I left a big compliment about his service to his Team Leader. Thanks Jay!!!

[ghettogal]

am i missing something??? I read back a bit and saw that ppl have gotten lifetime rental waived...how is that possible?? I want that deal too!!

[mark_in_2k]

am i missing something??? I read back a bit and saw that ppl have gotten lifetime rental waived...how is that possible?? I want that deal too!!This was a deal that goes back a few years. I managed to get in on it too. Free HDPVR rental for lifetime, as long as you're a Rogers customer. Great deal, that I took advantage of and have been happy with it ever since. In that time, I've returned a broken down PVR to a Rogers store, and they give me a new one! Can't beat that!

They stopped offering it soon after, and reduced it to 2 years rental. However, people have been successful in getting that 2 years renewed again.

[mabramovich]

Maybe you guys can help me.

I'm moving into a condo for school and I need cable and internets. Bell has like $35/month for 8 months (then up to $40) and then offered me a year of HDTV and basic cable for another $35 (total is 70). The problem is I need a south-west facing unit which I don't have.

I called Rogers and they say the best they can do for me is $56/month for the VIP TV package and then an extra $60/month for HDTV reciver/channels/service/whatever. This is completely ridiculous. I told them Bell offered me the above (without mentioning the SW thing) and they said well we don't care what Bell offers -- we do what we can.

Anything I can do? I have a sweet 42inch HDTV and I'd hate to see it go to waste.

[mark_in_2k]

Maybe you guys can help me.

I'm moving into a condo for school and I need cable and internets. Bell has like $35/month for 8 months (then up to $40) and then offered me a year of HDTV and basic cable for another $35 (total is 70). The problem is I need a south-west facing unit which I don't have.

I called Rogers and they say the best they can do for me is $56/month for the VIP TV package and then an extra $60/month for HDTV reciver/channels/service/whatever. This is completely ridiculous. I told them Bell offered me the above (without mentioning the SW thing) and they said well we don't care what Bell offers -- we do what we can.

Anything I can do? I have a sweet 42inch HDTV and I'd hate to see it go to waste.You should check out this thread (http://www.redflagdeals.com/forums/showthread.php?t=626453). People are getting Rogers VIP, with HDPVR for $42.

[wee-haggis]

I received (what I believe ) to be a pretty good deal.
In fact,I have now received two bills and I've realized that the deal is actually better than I thought.:)

Hi Speed Express - 20% off - 1 year
Digital VIP - 20% off - 1 year
HD-PVR - Free - 2 years
Digital Terminal - Free - 2 years
Digital Services Fee - 20% off - 1 year
HDTV Speciality Pak - Free - 1 year
VIP Discount - 20% off - 1 year

Total (incl taxes) = $93.11

I'd be interested in hearing from folk who have requested (and received) a renewal of their various deals.
My questions are:
1)Did you received the same discounts (ie:20% off,Free for 2 years etc)?
2)Is it more difficult to swing the deal second time around?
3)Did you approach the discussion any differently with retentions (I'm assuming you talked to them again)?
Thanks

[BRAISKI]

Finally got mine!

Free 2 yrs PVR and HD Speciality channels

and 20% off the internet for 1 yr

[BRAISKI]

Question, does the USB, Firewire and the E-SATA work?

[mark_in_2k]

Question, does the USB, Firewire and the E-SATA work?Only the SATA works for increasing your PVR capacity. USB and firewire are disabled for storage use.

However, I use the USB port to charge up my PS3 controllers.

[cassador]

Is Rogers insisting on locking you into a contract on these deals?

When I got mine I was able to do it without a contract.

What's the current situation?

[ClemixMedia]

what did you guys to to renew it for another 2 years??

[Coredeal]

Awesome thread!!! The first time i tried calling it didn't work. So I called klast night and i got a nice rep who was willing to counter Bell's offer. :lol: I got 1 yr free HD PVR and HD specialty channels. I asked if it could be extended for 2 yrs like Bell's offer and the retention rep said to just call a month before it expires next year and Rogers might be possible then.

I asked about renewing 20% off my internet for another yr and she threw that in no problem.

Thanks OP!

[kilogun]

I'd be interested in hearing from folk who have requested (and received) a renewal of their various deals.
My questions are:
1)Did you received the same discounts (ie:20% off,Free for 2 years etc)?
2)Is it more difficult to swing the deal second time around?
3)Did you approach the discussion any differently with retentions (I'm assuming you talked to them again)?
Thanks

I would be interested as well to hear from anyone's experience rolling over their discounts and freebies come renewal. Do you approach it differently?

Cheers,
Kilo.

[BRAISKI]

Is there way to activate the Firewire? I read somewhere that there is a firmware upgrade that enables the Firewire...

[adeel]

Just got off the phone. While I didnt get as good as some, I was very happy with what I negotiated with little effort and in little time.

VIP Ultimate & Movies Package * 127.90
VIP Digital Terminal 4.49
2 Digital Terminal Rental 8.98
ARY Digital 5.00
Asian Television 14.95
Digital Services Fee 2.99

This is what I had previously, with an all incl charge of 144.34

After speaking with a nice lady on the phone, I am able to get the following:

Everything exact same as above
HDPVR 1 yr free rental
Free digital terminal rentals
HD Speciality pack 3 months free
and reductions in everything else (VIP by some amount, everything else 20%)

After the 3 months of free HD specialty channels, i would be paying approx 97 all in. Not as sexy as some of the other deals, but I am happy with it nontheless. Best part is no contract, so after a year I can ask for more or what have you.

[felix]

I got a notice in the mail that Bell was finally available in my condo building. They offered more HD channels than I was getting with Rogers on the VIP package + a free HD PVR.

How are you able to get HD service from Bell in your condo building?? I thought Bell ExpressVu for Condos is still non-HD? Or does your condo allow satellites on balconies or rooftop?

[comicbookguy]

i got a deal as well.

i've been a new customer since february. i have vip package with basic and extended cable and a standard terminal, and express internet. a friend of mine who worked at rogers hooked me up with the vip promo and got me the specialty channels for free.

i called in, said "CANCEL CABLE SERVICE" and spoke to retentions within a minute. i told them i wanted to try HD and to upgrade, and that i canvassed and spoke to bell. i said bell was offering a free hd pvr for a couple of years with free channels. she said i could get a free hd terminal for a year and free hd specialty channels for a year. i said i wanted an hd pvr and she said i could have that instead. within five minutes she was processing my offer and even knocked a couple of bucks off my original bill.

five minutes after that i walked down yonge street on my lunch break to pick up my hd pvr. the entire process from dialing 1 888 ROGERS1 to having the box in my hand took thirty minutes, literally.

and then i went to BK and used a coupon to get a free chicken sandwich.

[AzureD]

I finally called rogers today, the first rep I got offered me :
1 yr HD PVR
Home Phone
Extreme Internet for $180.....

I said I'll think about it and called back

I called back 10 min later, got transfered from retention to consolidated service rep since I also have wireless plan with Rogers
After 10 min on the phone I got the following:

1 yr free HD PVR internet
1 yr VIP cable and HD chans
Hi Speed Extreme internet
Home phone with 2 features

Came out to be $111 including tax and no contract!!

[Lumute]

Thanks a lot everyone for sharing your experiences...

After reading the last 3 pages of this thread, called Rogers and said "Cancel Service". After waiting for a while got a nice guy on the phone and explained him that Bell made me a good offer so he told me he could offer something better... I got:

- Internet Extreme 20% off: $45 (no modem rental as I have my own)
- Cable VIP package for $42
- Free standard receiver forever for the kitchen TV
- Free HDPVR for 2 years

I think I got a good deal...

[Aggy]

- Internet Extreme 20% off: $45 (no modem rental as I have my own)
- Cable VIP package for $42
- Free standard receiver forever for the kitchen TV
- Free HDPVR for 2 years

I think I got a good deal...

Warm...if you didn't get the HD specialty channels.

[husainfazal]

So i just called (I love you people and this thread, lol) i got

1 Year HDPVR Rental Free
6 Months Specialty Channels
$50 Sobeys Gift Card :lol:

No commitment. Sweet.
Best part: No change in price =D

[comicbookguy]

i called in again and got 10% off my internet service. i only have cable and internet with them and i'm a new customer, which i think factored into my discount. my dad has been a customer for almost ten years and he got 20% off his internet.

[LogicBomB]

Does anyone know what the Bell deal is for leverage? I always get very unlucky trying things like this - usually to the tune of "What was the other deal?" and until I give them something to work with I just get the short stick.

Could someone give an example of thier conversation to get the 2 years pvr / specialty channels or let us know what the bell deal is so we can say "Bell's deal was...".

I checked bell's website and saw nothing comparable to the deals people are getting from Rogers.

Thanks from anyone, it would be appreciated!

[3rdparty]

Does anyone know what the Bell deal is for leverage? I always get very unlucky trying things like this - usually to the tune of "What was the other deal?" and until I give them something to work with I just get the short stick.

Could someone give an example of thier conversation to get the 2 years pvr / specialty channels or let us know what the bell deal is so we can say "Bell's deal was...".

I checked bell's website and saw nothing comparable to the deals people are getting from Rogers.

Thanks from anyone, it would be appreciated!

Just make up what you consider to be a 'competitive offer' from Bell (ie what you want from Rogers) and mention those details, but sound firm on it.

[dorkknight]

and then i went to BK and used a coupon to get a free chicken sandwich.

I lol'd and then forwarded this to my friends so they could lol, too.

[crazybear]

I believe it's 10% off rogers service if you have VIP Cable TV

i called in again and got 10% off my internet service. i only have cable and internet with them and i'm a new customer, which i think factored into my discount. my dad has been a customer for almost ten years and he got 20% off his internet.

[Orion168]

Just make up what you consider to be a 'competitive offer' from Bell (ie what you want from Rogers) and mention those details, but sound firm on it.

You don't really need to "make up" anything. Just start looking at your snail mail, there are always offers from Bell available. I get one like every month. But maybe that's neighbourhood dependent.

[Aerius Zension]

What is Bell offering so that I have a leg to stand on when I call in later.

[Lumute]

Warm...if you didn't get the HD specialty channels.

Thanks a lot for the tip Aggy, the installer went yesterday to my house with the PVR and standard box, and installed the extra tv outlet on the tv room... so I called Rogers and told them I though the HD specialty channels were included and the girl gave them to me free for 1 year on top of everything else! :cheesygri

[Ebtek]

i am currently paying ~$116/month for:

High Speed Express + modem Internet

Digital VIP cable + box

HDPVR box + Channels
HD Specialty Channels


does that sound like a decent deal? or can i do better?

[dtrader69]

i am currently paying ~$116/month for:

High Speed Express + modem Internet

Digital VIP cable + box

HDPVR box + Channels
HD Specialty Channels


does that sound like a decent deal? or can i do better?

i got this...which is a little better...
Got the following deal for my dad, not bad.

Rogers Home Phone - Includes Call Waiting, Call Display, Voice mail
Rogers Lite Cable internet
2 Yr PVR Rental Free
Free HD Speciality Pack (for as long as we have the HDPVR - DANGGGGGGG!!!)
Free Standard Digital Box

All for 110 tax in for the first year...and 144 after one year.

[comicbookguy]

I believe it's 10% off rogers service if you have VIP Cable TV

i'm actually already a VIP customer so it was 10% off my express internet charge, which is about $5 a month. $10 a month sounds much better but ah well.

[comicbookguy]

Does anyone know what the Bell deal is for leverage? I always get very unlucky trying things like this - usually to the tune of "What was the other deal?" and until I give them something to work with I just get the short stick.

Could someone give an example of thier conversation to get the 2 years pvr / specialty channels or let us know what the bell deal is so we can say "Bell's deal was...".

I checked bell's website and saw nothing comparable to the deals people are getting from Rogers.

Thanks from anyone, it would be appreciated!

i was asked this question about internet offers from bell and i said i was offered their dsl service for 6 months free. i didn't know the name of the package so i bs'd and said it was the 5 Mbps deal or whatever it was. she didn't seem to care too much and gave me the cable is better than dsl speech. i tried to argue that a little bit saying my cable is slow at peak hours, and she said dsl has the same problem, lol. i think if i said one free year from bell or if i said that i was transferring all my services to she would've given me a better deal.

[LogicBomB]

My story:

- Called in, said "Cancel Cable Service"
- Got transferred to a Customer Service Rep who looked at my account and said I needed to speak with a Consolodated Accounts Rep
- 8 minutes later I spoke with a very helpful lady who asked what she could do. I told her almost word for word:


Hi there, I just bought a high def tv recently and was looking into
my options. Bell was actually able to offer me:

- A free High-definition PVR for 2 years
- w/ some free high-def Specialty channels

I'd rather keep my services with rogers since I've had no complaints in the past so I was wondering if you can match their deal so I can stay with you guys instead.


She asked me to hold a moment while she looks through her codes. I say "no problem! Take your time." After 10 seconds of quiet I asked her if it was a busy day and she got a little into the back-to-school crowed has been making it crazy for them. (A little rapport goes a long way IMHO).

She tells me she can do 2 years of an HD-PRV that comes with 13 specialty HD channels and she said she can give me 3 free months of 16 extra channels which will be $8.99 each month after that. Without prompting she said "actually, one second, I see a different code here, I can give you those channels for a year".

She told me that there was a 2-year contract on the HD Box but I confirmed it was just for the box I was getting 2 years free on ANYWAY and she said it was true so I agreed to it (Don't cancel while it's free? Gee, that's hard).

I was told I had to go pick up the HD box, call them back and give them a reference # and they'll apply the discounts to the account.

Hope this helps anyone else out there.

[Teletran]

Sharing my experience:

So I was initially going to purchase a rogers HD 4250 box for $98 or less since Bad Boy was advertising them for $98. I planned to price match with Futuresheop of Best Buy.

When I went to Future shop, they refused to price match claiming that the deal was a falsely advertised. They Futureshop also claimed that you must buy a TV to get the specially priced digital box (which was not true because I had spoken to bad boy earlier about this).

I went back home disappointed, but I decided to change my attack plan and talk to Rogers to get this HD PVR promotion.

I initially was speaking to a rep in quebec who was nice and said she had the 2 year PVR deal, I think thinking this is great, half way through one of her sentences, the call dropped! Darn!

I called back and spoke to another agent and explained that Bell has this competitive offer and he said it would be sad to have you leave since you've been with rogers for so long. He said he would see what he could do and then put me on hold to get transferred to retentions I suppose. I waited 4-5 minutes and the retentions lady came on all ready and said I can offer you $107 for all the services you currently have no HD PVR. I didn't even get a chance to talk to her and explain the Bell deal. I informed her that I would have to think about it and call back.

The next morning I called retentions directly using the 'cable' and then 'cancel services' key words. I spoke with a really nice lady there (of course I was also extremely nice) and I managed to get the following deal:

Rogers High Speed Express
1 Year HD PVR
HD specialty channels
Digital VIP channels and time shifting.

$106 a month.

Not too bad!

Definetly better than the $130+ that I was about to start paying without HD PVR and no HD specialty channels.

YMMV I suppose.

Good luck everyone.

[stev3-o]

we have 2 hd pvr in the house bought from retailers, is there anyway i can get a 3rd one in a deal? anyone have experience?

[Slotback]

Called in a few days ago and received a pretty good offer:

1 free HDPVR for 2 years
1 free Standard PVR for 1 year
20% off Internet
20% off basic cable
1 year free HD Speciality Pack
Waived Digital Services Fee

All for less than $80/month.:cheesygri

One problem though, whenever I call a Rogers Store to check the availability of the standard PVR, I always receive the "its out of stock" reply. It has been a week now and I still haven't received it. What do you guys think I should do?

[stev3-o]

just called and i was only offered the free hdpvr, werent satisfied with the deal so i'll call later. The guy said he can only offer me two promotions, one or the other, a free hd pvr or a cheaper package.

currently i have

Hispeed express + Modem
VIP & Movies
HD Specialty channels
no pvr rentals.

for $149

i wanted to upgrade to Hispeed extreme and get a hd pvr for the $100 price range.

better luck next time, maybe i'll get a girl.

[dtrader69]

Called in a few days ago and received a pretty good offer:

1 free HDPVR for 2 years
1 free Standard PVR for 1 year
20% off Internet
20% off basic cable
1 year free HD Speciality Pack
Waived Digital Services Fee

All for less than $80/month.:cheesygri

One problem though, whenever I call a Rogers Store to check the availability of the standard PVR, I always receive the "its out of stock" reply. It has been a week now and I still haven't received it. What do you guys think I should do?

call rogers and ask them to bring one to you...make sure you say i want a 8300

[dothedre]

I removed the stupid Pick All Your Specialty Channels package of 42$ and got it refunded and I also got a free upgrade to an HD PVR(by pick-up) for until March 2010 (24 months) but it was already on my account probably since we chose to upgrade to HD last March. But heck we got the PVR now :). This was with Cust Rlations...

Can anyone e-mail me any details on how to upgrade the storage space on the 8300 PVR I will be getting? dre.msn@gmail.com

UPDATE: I didn't get a PVR upgrade for free. The retail store was going to charge me for 50% of it. So I called and got 3 months free for the PVR and the agent told me I can call back in and get the 3 months again. I also asked her if they're obligated to log case notes when asked. They apparently don't log every call like most tech support companies do, so you're allowed to ask them to write a case and read it back to you. She was totally cool with it and we compared eachothers' notes lol. Mine were short but to the point and hers explained it to the last detail.

So I guess in the end I have a Free PVR for 6 months, who knows what after. I'll hassle them again or just call BELL, tell them what I have and get a better quote, call back Rogers and dangle the quote in front of them until they match it or better it.

The only thing I like about Rogers Digital, is the OnDemand service, when it's working. I love TMN on demand but I wish foodtv was more supported for their ondemand media.

[yds]

I got in on the original 2-year free PVR rental back in 2006. So now my two years are almost up. Anyone had any success in getting two more years free? How did you go about it?

[marcindy]

Thanks for all the suggestions, I love this site. I just called Rogers, and the best deal I could get was 50% of a HDPVR for 12months, HD specialty channels 12 months free, and 20% of cable only (Lan line and internet would remain at 15%). I'm an exsisting customer and thought I would get a better deal. :confused: Maybe I should get a quote from Bell to see if rogers will beat it. Thoughts suggestions?

[belowzeros]

I got in on the original 2-year free PVR rental back in 2006. So now my two years are almost up. Anyone had any success in getting two more years free? How did you go about it?


I got mine renewed on first call in.

My just expired promos,

24mths Free HDPVR Promo
12mths Free Regular Terminal and DSF credit
12mths 15% discount on TV
12mths 20% off Internet
Vip was priced at 60.97

So I realized I had made a mistake and was paying a bit too much for VIP but not crazy overpriced so it was reasonable. Crazy discounted from what I had even before that so no skin off my back.

******

I renewed to this plan,

24mths Free HDPVR promo for another 24 months (only was 1 year deep)
12mths Free Regular Terminal and DSF credit (just for wifey in the kitchen dont need HD)
12mths 20% off Internet
36mths $5.00 Voicemail Value Pack credit
$20/mth 200 Daytime mins, unlimited eve+weekends @ 9pm
0.00 200 Bonus minutes no expirey
42.99 VIP Cable
0.00 HDTV Specialty Channel for 3 months

So I changed over to 42.99 for VIP and dropped my 15% discount because you can't get both apparantly. That still saves me about $3-4 per month versus 60.97 less 15% on all tv.

I couldn't get her to give me the added HDTV specialty channels for 12 months but she said in 3 months just call back and ask for a renewal.

My wireless additions aren't incredibly hot but I was just on the $20 200 mins flat and it was starting to cost me money. I'm not on my cell much. So she did me a solid there. Plus I can always upgrade down the road and still retain the 36mths promo and bonus mins. With Rogers I find it's all about history, pay your bills, accumulate promos, maintain your account over the years - be a good customer and getting your discounts from Rogers gets easier and easier.

I bought an HD tuner at FS for 85+tax so didn't ask for my regular box to be upgraded. If I bought a basic tuner instead and got a 2nd HD at zero it would actually cost more than them giving me this one free and it would just be a basic tuner I'm stuck with.

All in all I think I'm happy. I still might tweak it after a couple bills come in case I made a mistake on dropping my 15% on all TV discount (and instead ask for 20% on all tv). But I think I got my TV down to 66 versus 69 on my tv portion.



I also have timeshifting (1.99), a couple customer choice channels (2.79), and the Movie Network (20.95), I was wondering if anyone has had any luck reducing those (mainly movie pack) with as many rebates as I have. I totally spaced out on the phone and forgot about the Movie Network she might have done something there if it was available.

Hope the info helps someone, this thread is probably the best deal on RFD for me so far....must have saved me about $1000 to date.

[belowzeros]

Thanks for all the suggestions, I love this site. I just called Rogers, and the best deal I could get was 50% of a HDPVR for 12months, HD specialty channels 12 months free, and 20% of cable only (Lan line and internet would remain at 15%). I'm an exsisting customer and thought I would get a better deal. :confused: Maybe I should get a quote from Bell to see if rogers will beat it. Thoughts suggestions?


This is accurate from what I was also told.

If you stack the 12 months free HDTV Specialty pack, the PVR can only go on your account @ 50% off 12 mths. Those promo codes cancel each other out and aren't stackable apparantly.

But if you take a different promo on the HDTV pack like 3 months free and then renew it in 3 months then the PVR can go in at full off. It's a pain to renew it every 3 months but it's the best deal i Know about.

[marcindy]

Belowzeros
I think $ for $, you got a much better deal than I was offered. Maybe I'll try again tomorrow, and hopefully get someone more generous.... I've been paying Rogers a lot of money of the years, now I'm realizing I should have negotiated more.

[ottawasportsfan2010]

Belowzeros
I think $ for $, you got a much better deal than I was offered. Maybe I'll try again tomorrow, and hopefully get someone more generous.... I've been paying Rogers a lot of money of the years, now I'm realizing I should have negotiated more.

How much avg per mth have you spent.

[belowzeros]

Belowzeros
I think $ for $, you got a much better deal than I was offered. Maybe I'll try again tomorrow, and hopefully get someone more generous.... I've been paying Rogers a lot of money of the years, now I'm realizing I should have negotiated more.


I'm sorry :(

Here's another thread that might help you, just be mindful it's mainly a promo for new customers

http://www.redflagdeals.com/forums/showthread.php?t=626453

[Marty25]

I tried to get this deal today but the cable CSR wouldnt give it to me, neither would the retention agent, but they did give me 15% off my cable bill for a year

[belowzeros]

just a quick update. from scanning the other thread I noticed that people were getting TMN for 9.99 or 11.99 or 13.99 contract length varying. I just called up retensions now and had my 20.99 price reduced to 9.99/12mths without any headache other than being on hold initially for 5 or 7 minutes.

total price of my stuff went from 167ish (already discounted heavily) to 120 taxes in. That's crazy value for all my junk. Maybe I'll go after the timeshifting and customer choice package too but I'm ok with what they offered me.

i'm really happy with that package, now to wait for the first two bills cuz I don't believe it lol.

[jrm904]

Thanks for the tips everyone! :)
I was able to get the HD PVR box for 2 years
12 months of programming (including Raptors TVHD <-- big kicker for me) free

also without even asking the rep I spoke to knocked off an additional $50 of our monthly fees. Thanks again everyone.

[Abidjan66]

Cable and broadband internet north of $100? Is it me or does that seem over-priced? Time-shifting, is that really something to fork extra for? To each their own I guess.

[belowzeros]

Cable and broadband internet north of $100? Is it me or does that seem over-priced? Time-shifting, is that really something to fork extra for? To each their own I guess.


If you were referring to myself it's 120 taxes in because I have the following,

Extreme internet

Vip cable with
-TMN
-timeshifting
-HDTV specialty pack
-5 chan customer choice
-HDPVR
-HDTuner
-SDTuner

wireless
-200 mins 9pm unlim
-value pack enh voicemail
-saf 911


it adds up...I'm more than happy to run away with all that for 106 plus gst/pst. The internet alone is 50 bones.

I think I'm gonna buy my modem I keep forgetting to do that. I think I paid for 2 or 3 already with rental fees.

[freewheel]

I think I'm gonna buy my modem I keep forgetting to do that. I think I paid for 2 or 3 already with rental fees.

Future shop is selling the modems in store for $99 and Rogers gives you a $99 credit on your bill, so modem = $12.87 (taxes).
No more $3 / month!

[NewCougar]

Just got a pretty good deal:
- 1 year free HD PVR
- 1 year 20% discount on cable services
- Pick-all channels free for 3 months.

I had to agree to a 1-year contract. All I did was tell them that Bell offered me a 2 year free HD PVR and a $20 programming credit per month for 1 year. I feel like I could of gotten more... I probably should of told him "I'd think about it", get a reference number and called back later to see if I could get a better offer. I'm happy though... my bill was cut in half... makes me happy to be a Rogers customer... seeing as I haven't been one in a long time.

[MS MSP]

Just got a pretty good deal:
- 1 year free HD PVR
- 1 year 20% discount on cable services
- Pick-all channels free for 3 months.

I had to agree to a 1-year contract. .


I just got the same deal.

I'll back in a year when my free trial ends and tell them I'm going with BEV.

We'll see if I can get another year or 2 free with Rogers.

I didn't have to tie into a contract though.

:cheesygri

[kleptodathief]

120 per year for HD, xtreme internet, and cell phone package??? with free HD pvr???? where do i signup???

im currently paying 82$bux for just xtreme internet and basic cable!!!:mad:

[emjay]

I'm signed up with the MyHome Advantage "the works" plan which includes the HD PVR but not at a specific rental price. Does anybody have experience getting better deals with this plan or something similar?

[Skirby01]

I'm signed up with the MyHome Advantage "the works" plan which includes the HD PVR but not at a specific rental price. Does anybody have experience getting better deals with this plan or something similar?

I think that is what they offered me. Home phone, high speed light internet and VIP cable for $165/mth... I refused it and I'll be calling back again...I want the HD-PVR included in my price, not being contingent upon my taking the home phone as well.

[Bakedbread]

just wanted to share my experience with Rogers!

So i recently bought a new 50" Plasma TV, and we've been with Rogers for about 20+ years.

Have all services with Rogers - wireless, cable, internet, homephone.

So I called in asking to be transfered to "CONSOLIDATED RELATIONS" cause i know from previous negotiations with the Wireless retentions department that consolidated has the most power cause they deal with ALL the services.

I'm reading the thread and my goal is to get 2 years HDPVR box for free + 1 year of HD signal for free.

1st call they say they are consolidated - lady seems nice, but says the best she can offer as of the promotinos right now is:
6 months free HD PVR box
3 months free of Sports package (Raps TV, Leafs TV, etc)
Waive $50 installation fee

I ended up taking it, thinking this was the best they could offer.

But i thouhgt about it again, and called back, this time:

2nd call - i got wireless CSR first, and asked them to transfer me to consolidated. This person couldn't help, saying the offer given to me was great. I said i'd still think about it

Got home after work and called again

3rd call - told the automated phone "consolidated relations" and they transferred me. Got a nice guy, but again, he said he couldnt do any better. He transferred me to "Cable services" where THIS guy said he couldnt do anything, but if i was thinking of cancelling the HD PVR upgrade, that i should talk to "Consolidated relations"

So he transfers me...
and FINALLY I actaully get someone in consolidated department

the lady sees that we have been long time Rogers customers, gives me:
2 years HD PVR free
1 year free HD service - includes VIP package (Raps + Leafs TV included)
and she also applied an older $10 off my Rogers HomePhone account for a year.

So i'm happy, i just saved about $60 a month on TV services cause now i get it for free for about 1 year.

Can't wait till they come install!

THANKS RFD

[Bakedbread]

hmmm..

i just thought about this...

if i agreed to 2 years free HD PVR with 1 year of HD channels..

do they automatically CANCEL my CURRENT basic cable service?

or will i still be paying for the basic cable during the time I have the free HDPVR...?

or will my TV bill be ZERO because i have it free for 1 year?

anyone have any experience with this?

[canadiankorean]

hmmm..

i just thought about this...

if i agreed to 2 years free HD PVR with 1 year of HD channels..

do they automatically CANCEL my CURRENT basic cable service?

or will i still be paying for the basic cable during the time I have the free HDPVR...?

or will my TV bill be ZERO because i have it free for 1 year?

anyone have any experience with this?

You pay for cable. HD is what you get free.

[Aggy]

+1

You pay for basic cable and you'll get the HD for free.

You pay for cable. HD is what you get free.

[Raimond]

just wanted to share my experience with Rogers!

So i recently bought a new 50" Plasma TV, and we've been with Rogers for about 20+ years.

Have all services with Rogers - wireless, cable, internet, homephone.

So I called in asking to be transfered to "CONSOLIDATED RELATIONS" cause i know from previous negotiations with the Wireless retentions department that consolidated has the most power cause they deal with ALL the services.

I'm reading the thread and my goal is to get 2 years HDPVR box for free + 1 year of HD signal for free.

1st call they say they are consolidated - lady seems nice, but says the best she can offer as of the promotinos right now is:
6 months free HD PVR box
3 months free of Sports package (Raps TV, Leafs TV, etc)
Waive $50 installation fee

I ended up taking it, thinking this was the best they could offer.

But i thouhgt about it again, and called back, this time:

2nd call - i got wireless CSR first, and asked them to transfer me to consolidated. This person couldn't help, saying the offer given to me was great. I said i'd still think about it

Got home after work and called again

3rd call - told the automated phone "consolidated relations" and they transferred me. Got a nice guy, but again, he said he couldnt do any better. He transferred me to "Cable services" where THIS guy said he couldnt do anything, but if i was thinking of cancelling the HD PVR upgrade, that i should talk to "Consolidated relations"

So he transfers me...
and FINALLY I actaully get someone in consolidated department

the lady sees that we have been long time Rogers customers, gives me:
2 years HD PVR free
1 year free HD service - includes VIP package (Raps + Leafs TV included)
and she also applied an older $10 off my Rogers HomePhone account for a year.

So i'm happy, i just saved about $60 a month on TV services cause now i get it for free for about 1 year.

Can't wait till they come install!

THANKS RFD

applause! I love the persistence! Not even I got THAT much out of them, but great job.

[Aggy]

Sorry, one month late on my reply...good job on getting the free channels!Thanks a lot for the tip Aggy, the installer went yesterday to my house with the PVR and standard box, and installed the extra tv outlet on the tv room... so I called Rogers and told them I though the HD specialty channels were included and the girl gave them to me free for 1 year on top of everything else! :cheesygri

[afterburn999]

I tried to see what i could get today and i got an amazing deal.

I got 20% off my cable bill. Got HD premium channels for free, and 1 year free HDPVR.

[Kingghost]

I tried to see what i could get today and i got an amazing deal.

I got 20% off my cable bill. Got HD premium channels for free, and 1 year free HDPVR.

They Offered me that exact same thing, I havent accepted it.
20% off my overall bill
HD Chans for 3 months
1year of HDPVR
20% off my Internet


...They gotta do better then that, been a costumerthere forever

called back literally 5 mins later
2 years HDPVR
HD Pack for 1 Year
20% off entire bill.

[chicken_legs]

Wow, great deal. How did you manage to get the deal? What did you say to the rep?

They Offered me that exact same thing, I havent accepted it.
20% off my overall bill
HD Chans for 3 months
1year of HDPVR
20% off my Internet


...They gotta do better then that, been a costumerthere forever

called back literally 5 mins later
2 years HDPVR
HD Pack for 1 Year
20% off entire bill.

[Master Rebater]

Been lurking on this thread forever.

I had some previous discounts with Rogers and was waiting for them to expire before I tried for the deals in this thread.

Called them today. Asked for "consolidated relations" the guy who answered said he could not do much and transferred me to "customer relations". I told them that I called Bell on the advice of a friend and they offered me a better package for cheaper. She told me that Rogers does not price match Bell because they have different basic services "I did not really like the direction it was taking". So I asked what she could offer me.

She put me on hold for a few minutes and came back with an offer I liked very much:

Home phone, 2 features
Digital VIP, TMN
HDPVR for 1 year, SD Digital box for second TV
All HD Channels
Internet Express
$137 (I was paying $197)

I then asked her to add MPIX HD and she said, "it's $3 more", but when she added it, it LOWERED the total to $132!

Nice. Easy. Friendly.
I am off to pick up my HDPVR now.

Thanks to all who have kept this thread alive.

Cheers,

[shoooter_j]

Kudos to all that have contributed to this thread - hooked up the following on Sunday:

2 years free HDPVR
1 year free HD specialty channel pack

Also did the $99 rebate for the purchase of the cable modem to get rid of that pesky rental fee, and used the $3 difference to upgrade to Extreme internet for 1 year :) (they have a promo going on right now for Extreme for $47 I believe - was getting Express for $44).

[Skirby01]

They just gave me free HD-PVR for one year. That's decent...now I just have to wait five and a half months before I call back to let them know I want it for another 2 years!

[stosh]

I called this weekend to tweak my bill.

I have:
Home phone + 2 features
HD PVR
Hi-Speed Internet

$99/mo tax included.

How did I do?

[Skirby01]

I called this weekend to tweak my bill.

I have:
Home phone + 2 features
HD PVR
Hi-Speed Internet

$99/mo tax included.

How did I do?

You are better than me and I have no home phone!

[HBP]

2 years ago I did this got the free HDPVR + specialty channels. Now it's coming to an end, has anyone been successful in a repeat performance? Think I'll give it a shot.

[Skirby01]

2 years ago I did this got the free HDPVR + specialty channels. Now it's coming to an end, has anyone been successful in a repeat performance? Think I'll give it a shot.

You should be able to; it should actually be easier...if you did it before why can't you do it now sorta thing...

[mapleflag]

...She put me on hold for a few minutes and came back with an offer I liked very much:

Home phone, 2 features
Digital VIP, TMN
HDPVR for 1 year, SD Digital box for second TV
All HD Channels
Internet Express
$137 (I was paying $197)

I then asked her to add MPIX HD and she said, "it's $3 more", but when she added it, it LOWERED the total to $132!

Nice. Easy. Friendly.
I am off to pick up my HDPVR now.

Thanks to all who have kept this thread alive.

Cheers,

Congratulations, Master Rebater !

I called this weekend to tweak my bill.

I have:
Home phone + 2 features
HD PVR
Hi-Speed Internet

$99/mo tax included.

How did I do?

Another deal worthy of RFD, stosh! A lot better than my total because my home phone & ISP is Bell; I must really try to consolidate next time (here comes my ambivalence for having let go of Rogers' refundable $112.99 Grab & Go Kit Modem with Free Router plus minimum $50 Gas Card had I switched to Rogers' Internet).

2 years ago I did this got the free HDPVR + specialty channels. Now it's coming to an end, has anyone been successful in a repeat performance? Think I'll give it a shot.

I successfully renewed the free HDPVR for another 2 years even though our family only has that, and 3 Rogers' cell phones since as I've mentioned, my home phone & Internet is with Bell. Good luck, HBP!

Incidentally, the free HDPVR 2 years ago was my first deal from RFD, and I've since realized we've been overpaying for past purchases ;( So, thank you very much to the organizers and to all of you. And of course, thanks to the OP for this thread.

[gei]

i'll be calling rogers to cancel for real in a couple of days unless they get TSN2 in time for the raps game..

[HBP]

i'll be calling rogers to cancel for real in a couple of days unless they get TSN2 in time for the raps game..

:mad::mad::mad::mad::mad:

Can't believe this ****!!!

[STREET JUSTICE]

Here's my situation

I recently bought an hdtv and was offered the 12 months of free Rogers HDTV box and programming.

The problem is, I don't currently pay for cable. I live in a house with other apartments built into it and have just used the cable jack that was in my apartment when I first moved in. It's been 3 years and I haven't had to pay for basic cable so far because it's obviously split from my neighbours line which is no problem to them.

So I called Rogers to have the box delivered so I can use it to get my 12 months of free HD programming but I was told since I'm not a current BASIC cable subscriber, that I now have to pay a technician to come install a basic cable line and then they will install a hdtv receiver to my line. The line that's currently in my house is like I said, routed to a neighbours line so I understand that I have to pay for basic cable now, but I was told I then have to pay for programming for 6 months at 1 fee, and then 6 months at another fee at which when that is done I would have to pay even more once the 12 months are up of my "free rental and programming".

Does this make sense???

I don't know if it matters but I've been subscribing to Rogers Home Phone and Rogers Internet since the day I moved to Toronto. Is there a person I can speak to or specific department I could call to work out a better deal?

Right now they're obviously giving me the box free for 12 months and "basic digital cable" (channels 2-28 and 59-70 are PPV channels) but want me to pay

42.99 for 6 months for Rogers VIP and then 57.48 for the next 6 months. When those are finished they want me to pay 70.43 a month for VIP digital cable

[HBP]

Here's my situation

I recently bought an hdtv and was offered the 12 months of free Rogers HDTV box and programming.

The problem is, I don't currently pay for cable. I live in a house with other apartments built into it and have just used the cable jack that was in my apartment when I first moved in. It's been 3 years and I haven't had to pay for basic cable so far because it's obviously split from my neighbours line which is no problem to them.

So I called Rogers to have the box delivered so I can use it to get my 12 months of free HD programming but I was told since I'm not a current BASIC cable subscriber, that I now have to pay a technician to come install a basic cable line and then they will install a hdtv receiver to my line. The line that's currently in my house is like I said, routed to a neighbours line so I understand that I have to pay for basic cable now, but I was told I then have to pay for programming for 6 months at 1 fee, and then 6 months at another fee at which when that is done I would have to pay even more once the 12 months are up of my "free rental and programming".

Does this make sense???

I don't know if it matters but I've been subscribing to Rogers Home Phone and Rogers Internet since the day I moved to Toronto. Is there a person I can speak to or specific department I could call to work out a better deal?

Right now they're obviously giving me the box free for 12 months and "basic digital cable" (channels 2-28 and 59-70 are PPV channels) but want me to pay

42.99 for 6 months for Rogers VIP and then 57.48 for the next 6 months. When those are finished they want me to pay 70.43 a month for VIP digital cable

Just tell them you only want basic cable ($28/month + fees), and you'll take your 12 month free HD box + channels.

Then after those 12 months, call them, tell them you want to cancel everything. They'll offer you a bunch of stuff to stay (2 years free HD PVR, specialty HD channels, discounted VIP package...)

That's what I would do, since you've been managing with basic cable for so long. If you want more channels now though, VIP is your best bet (go look at the thread where people are signing up for VIP for $32-$40, it will work for you since you're a new customer)

[STREET JUSTICE]

Thanks for your input, HBP. I checked out that other thread and was pm'd by another RFD'er and I've decided to try and give Victor a call for the $32 VIP.

[Mike_C]

Bell currently has its 12months free HDPVR again @ bell.ca/tvpromo10

I just call Rogers and tell them the link and get my 2 years free PVR extended.
(my first 2 years free PVR is ending next month, so this is perfect timing)

[Bakedbread]

just got my HDPVR today.

must say, the HD channels rock.

Just wondering though, I got the VIP package for free for 1 year...

which are "popular" channels that people watch?
there's WAY too many (900) channels to flip through to find the HD versions of regular channels!

I know from 500 onward is HD channels , I mostly watch RapsTV in HD (channel 506), but what else are good HD channels?

I read previuosly someon was watching National Geographic in HD...
I have national geographic ON DeMAND, but it plays in 4:3 aspect ratio..
is this National Geographic in HD peopel are talking about?

Thanks again RFD!

[kleptodathief]

so i finally got into the HDTV, now i need a HD rogers package.... i bought that 20$ HD rogers kit from BB that supposedly has an activation code? did i waste the money or thats a good starter kit?

[ziggazig]

just got my HDPVR today.

must say, the HD channels rock.

Just wondering though, I got the VIP package for free for 1 year...

which are "popular" channels that people watch?
there's WAY too many (900) channels to flip through to find the HD versions of regular channels!

I know from 500 onward is HD channels , I mostly watch RapsTV in HD (channel 506), but what else are good HD channels?

I read previuosly someon was watching National Geographic in HD...
I have national geographic ON DeMAND, but it plays in 4:3 aspect ratio..
is this National Geographic in HD peopel are talking about?

Thanks again RFD!

whoa... you got VIP free for a year????? i'm calling...

[kleptodathief]

^is everyone getting the same 45 per month for vip + 1 year free HDPVR box? after 1 year u gotta pay extra 24bux just to rent that pvr???

[Aggy]

They just gave me free HD-PVR for one year. That's decent...now I just have to wait five and a half months before I call back to let them know I want it for another 2 years!

Why 5 and a half months?

[Eduardo]

Bell currently has its 12months free HDPVR again @ bell.ca/tvpromo10

I just call Rogers and tell them the link and get my 2 years free PVR extended.
(my first 2 years free PVR is ending next month, so this is perfect timing)

Bell says free HD receiver or regular PVR, not HDPVR.

[everpretty]

I just called Rogers. They just offered me 15% off of each service (cable, home phone, internet). Should I accept it or can I negotiate a better deal?

[Aggy]

Read the posts! You can get a much better deal so keep trying!

I just called Rogers. They just offered me 15% off of each service (cable, home phone, internet). Should I accept it or can I negotiate a better deal?

[HBP]

I just called Rogers. They just offered me 15% off of each service (cable, home phone, internet). Should I accept it or can I negotiate a better deal?

You usually get this with the Better Choice Bundle?

[TRK9]

Bell currently has its 12months free HDPVR again @ bell.ca/tvpromo10

I just call Rogers and tell them the link and get my 2 years free PVR extended.
(my first 2 years free PVR is ending next month, so this is perfect timing)

My promo is expiring in Feb 09, and customer relations said they cannot extend the promo. The said I have to pay regular price for 3 months ($25/month) and then ask for the promo again... in April...

Anyway, Bell TV is looking better right now...

I'm switching to Bell Internet, since they offered my Max 16 for $45/month and an extra $5 off home phone... so $40/month, no contracts... (can probably negotiate a better deal after a few months through retentions if I like their service)

[everpretty]

After second attempt, I now got :
-1 free HDPVR box for 2 years
- $42.99 instead of $61.97 for cable for 6 months
- $10 off internet for 12 months
- $10 off home phone for 12 months

I think this offer is acceptable.

[uber_uter]

Thanks to all the contributors to this thread and RFD. Got my 2 yr free HD PVR after my 4th attempt. Going to call back and confirm later this week just in case.

[sbasaria]

I am moving to Ottawa from Gatineau and need to get signed on to Expressview or Rogers? I know that this is the time to negotiate, i.e. bundles, packages etc. I want home phone, HS internet, and HD package. I got a quote from Rogers at $155 and from Bell $145. Both bundles are quite comparible.:lol:

If anyones got suggestions, I would be grateful.

Cheers...

[Skirby01]

Why 5 and a half months?

Because I'm an idiot and meant to say they gave it to me for six months...

[Aggy]

After second attempt, I now got :
-1 free HDPVR box for 2 years
- $42.99 instead of $61.97 for cable for 6 months
- $10 off internet for 12 months
- $10 off home phone for 12 months

I think this offer is acceptable.

You can still get more...like the HD channels pak for a year.

I just called for my brother in law who originally was paying $156/month for:

Internet lite
Home phone + 1 feature
VIP, HD box and HD channels

Now he's paying $126 with an HD PVR for 2 years and HD channels for a year and the CSR threw in 500 Canadian LD minutes.

Not the best deal I could have got for him, but he's happy saving $360 over the next year. Just called Rogers, said cancel services, said more than one service and spoke to a nice guy. I asked him "what is the process for canceling" and he said "may I ask why you want to cancel". I just told him Bell is offering a deal where I can get basically the same services for much cheaper. He said he was surprised that I haven't been offered any discounts since I've been a long time customer of 3 years...yeah right like Rogers would offer discounts! Anyways, he applied a bunch of discounts and that was it.

[nel602]

Bell currently has its 12months free HDPVR again @ bell.ca/tvpromo10

I just call Rogers and tell them the link and get my 2 years free PVR extended.
(my first 2 years free PVR is ending next month, so this is perfect timing)

thats amazing, my first 2 yrs is ending at the end of this month but they said they cannot extended it? They said I have to pay reg rates for 3 months and then call them again to try for the deal.
Should I just try calling again and speaking to another rep?

[sahilz]

thats amazing, my first 2 yrs is ending at the end of this month but they said they cannot extended it? They said I have to pay reg rates for 3 months and then call them again to try for the deal.
Should I just try calling again and speaking to another rep?

I heard the same thing with my Internet 3 month free promo. I cancelled and ordered Bell. :mad:

[Skirby01]

thats amazing, my first 2 yrs is ending at the end of this month but they said they cannot extended it? They said I have to pay reg rates for 3 months and then call them again to try for the deal.
Should I just try calling again and speaking to another rep?

Call them back.
I called them as I only have 5mths and 3 wks remaining on my free 6 mths and told them about Bell's one year promo and they said they couldn't apply the credit but they put a note on file agreeing to match the promo and all I would have to do is call back closer to the end of my 6 mths for them to apply the next 6 mths...

[cruizr]

Took the plunge and gave it a try - spoke with Customer Relations.

Got 1 year HD PVR
1 year specialty pack HD channels
10% off total bill
(I do't have Rogers phone or wireless)

Good enough for now - I'm happy. The PVR was the most important thing!

[frankied]

My 1 year free rental on my non-PVR HD box was up, so I called Rogers to see if I could get it extended, by suggesting this was getting too expensive with the extra cost for the rental and, that I might switch to Bell TV with their great new HD offers.

I was quickly and efficiently transferred to what I assume was the "retention" team.

First thing the friendly gentleman said was I could actually save a few dollars per month, plus get a few more channels, by switching from the Ultimate plan I was on, to a VIP package. Done deal.

Then he said he could give me 3 months free of the HD Specialty channel pack that I was paying for. Done deal again.

He of course agreed to let me keep the HD Box free for another year, at which point I said, "what about an HD PVR? He quickly said "I can do that".

But wait... there's more!

So I go to pick up my SA8300HD at the local Rogers store, and they wanted my old box back at that time. I said, I wanted to ensure the PVR was set up and working properly first and would return the old box in a few days. He didn't have a problem with this, and I was on my way with my new PVR.

So I was true to my word and returned my original HD box to the same Rogers location today. Much activity to check/update my account, process the return, etc. ensued, and then the rep said "You are on the VIP package and I need to give you a regular digital cable box". I said I don't think so, and carefully explained to her that I had picked up a SA8300HD PVR earlier, and was just needing to return the HD box that it replaced. She was adamant that I had to have a non-HD box anyway, which is "included as part of my package", so I was sent on my way with an Explorer 1840, which I guess I will use on my non-HD TV, for the digital music channels etc.

So summing up.... a week ago I had only one non-PVR HD box , and now have a HD PVR, and non-HD digital cable box, more channels..... and for less money. :lol:

FrankD

[belowzeros]

i've had an 8300HD for a year now and the defragging or whatever it does when powered down drives me nuts, it's never ending. Is there a way to enable the powersave options so i can have it shut the hard drive when it's powered off? I know Comcast let's users do that but we run different firmware under rogers.

[fatpig]

For those who have been offered xx% off their services, how long is it for? One year?

[yds]

For those who have been offered xx% off their services, how long is it for? One year?

I originally had the 2-year HDPVR deal. That just expired last month, so I called, and got an extra year (they said they couldn't go any longer than one year), plus free HD channels for a year. I'll call back again next year.

[fatpig]

I called twice and these are the 2 offers I received:


1)
Free HD PVR for 2 years
Free HD Specialty Pack for 3 months (I asked for 1 yr but they said no)
20% off Internet for 12 months
20% off Cable TV for 12 months

2)
Free HD PVR for 2 years
HD Specialty Pack free for 3 months (again asked for 1 yr but they said no)
20% off Internet for 12 months
Cable TV - they will add the VIP package to what I already have for a total cable bill of $42.99/mo for 12 months
Home Phone - they extended my $10 off/month discount for about 5 months until Nov/09

I already accepted deal #2 but I'm starting think that #1 is better. Can I call back and say I want to cancel and take deal #1?

[berriez]

do you have to be a rogers cable customer? what if your only a wirless would you get a pvr


ACTUALLY could I call bell tell them

rogers is offering me free HD pvr set??

i really would like to record stuff, and i'm a bell customer anyways (satelliete)

[fatpig]

Actually I have another question. Is there even any need to order the HD Specialty Pack if I subscribe to the VIP Package? All of the channels included in the Specialty Pack (except for the US timeshifting channels which I don't care about) are also in the VIP Package.

[Soniouze]

good info...I will give it a try!!

[nel602]

Thanks RFD! I was able to call in earlier today and extend the HD-PVR for another 2 yrs for my dad and get the HD Specialty pack channels. His 2 yrs was to expire at the end of this month and now has it until Nov 2010!!!

To answer someones previous question the specialty pack also includes TSN HD which is not in the reg VIP Package.

[ponikarovsky]

guys, I'm probably asking a dumb question, but i'm totally confused with the rogers packages, but if someone could clarify this all for me, it would be really appreciated!

anyways, last week i ordered a rogers SD vip package which includes whatever channels are listed on their website. i'm mainly interested in TSN, and it's there. i ordered that with a digital terminal and 3 extra outlets which are free according to shoprogers.com

so does this mean that i willl have the digital terminal in one of the rooms and then be able to freely switch channels on tvs in 3 other rooms without them affecting each other ie having to watch the same show on all 4 tvs?

now, soon i'm planning on getting an HDTV from futureshop and i believe they offer a free HD box for a year. according to the rogers site again, 17 free HD channels come with this box, so if i do get it, do i automatically get these 17 channels?

then i want to add the rogers hd theme pack which has TSN HD, discovery HD, national geographic HD and some other channels. so do i just add that on top of my present VIP package and the HD box?

did i understand it all correctly?

[sillysimms]

guys, I'm probably asking a dumb question, but i'm totally confused with the rogers packages, but if someone could clarify this all for me, it would be really appreciated!

anyways, last week i ordered a rogers SD vip package which includes whatever channels are listed on their website. i'm mainly interested in TSN, and it's there. i ordered that with a digital terminal and 3 extra outlets which are free according to shoprogers.com

so does this mean that i willl have the digital terminal in one of the rooms and then be able to freely switch channels on tvs in 3 other rooms without them affecting each other ie having to watch the same show on all 4 tvs?

now, soon i'm planning on getting an HDTV from futureshop and i believe they offer a free HD box for a year. according to the rogers site again, 17 free HD channels come with this box, so if i do get it, do i automatically get these 17 channels?

then i want to add the rogers hd theme pack which has TSN HD, discovery HD, national geographic HD and some other channels. so do i just add that on top of my present VIP package and the HD box?

did i understand it all correctly?

You're right that you will be able to watch different channels on each of your televisions. Note that only the television with the digital box will get the extra channels (the ones that just plug into the wall without the box won't get above channel 60 (roughly that's the number, can't remember the exact channel). Our package is a little different since we live in a condo with some things included, so I'm not sure about adding the HD theme pack, but I believe yes, you just add the theme pack on top of what you already have. Based on this thread, it doesn't hurt to try to get the theme pack free. Only the television with the HD box will get the HD channels and yes, some of the HD channels are included at no extra charge with the HD box.

[ponikarovsky]

You're right that you will be able to watch different channels on each of your televisions. Note that only the television with the digital box will get the extra channels (the ones that just plug into the wall without the box won't get above channel 60 (roughly that's the number, can't remember the exact channel). Our package is a little different since we live in a condo with some things included, so I'm not sure about adding the HD theme pack, but I believe yes, you just add the theme pack on top of what you already have. Based on this thread, it doesn't hurt to try to get the theme pack free. Only the television with the HD box will get the HD channels and yes, some of the HD channels are included at no extra charge with the HD box.

thanks for your response! can't wait to get all this!

[turbine]

How the heck are you people getting these kinds of deals?

I've called them 5 times since last week and all I'm getting offered is the stuff that's available to everyone online - free PVR for 6 months and VIP for $42. Big f'n deal man. Even when I mention the prospect of adding internet, the pot does not get sweeter.

[RastaManMax]

How the heck are you people getting these kinds of deals?

I've called them 5 times since last week and all I'm getting offered is the stuff that's available to everyone online - free PVR for 6 months and VIP for $42. Big f'n deal man. Even when I mention the prospect of adding internet, the pot does not get sweeter.

Welcome to Rogers. How may i waste your time today? I got tired dealing with them for cellphones so i converted to Bell on a deal that Rogers couldn't dream of matching, even after 1hr on the phone. The plans got so much more expensive and still couldn't come close.

Basically they'll try hardballing you to give you a crap deal. They route you to 5 different departments in hope that you get tired of talking to them then inadvertently accept a stupid expensive plan.

LEMAR

[berriez]

do you have to be a rogers cable customer to get a free PVR? what if your only a ROGERS wireless customer would you get a pvr??


ACTUALLY could I call BELL tell them

rogers is offering me free HD pvr set

i really would like to record stuff, and i'm a bell customer anyways (satelliete)????

[plymouthhater]

do you have to be a rogers cable customer to get a free PVR? what if your only a ROGERS wireless customer would you get a pvr??


ACTUALLY could I call BELL tell them

rogers is offering me free HD pvr set

i really would like to record stuff, and i'm a bell customer anyways (satelliete)????

The Rogers HD PVR requires their cable service to function correctly.
If you are a Bell TV customer - then the Rogers PVR is pretty well useless to you.

[bababui]

Just off the phone with Rogers Retentions centre, I have reshuffled all of my services with them and will end up saving more than $100/mth on my new overall bill with much better service!

For cable&internet portion here is what I got:
HD PVR free for 2 yrs (on second call, first one was 1 yr)
HD Specialty pack free for 1 yr
20% off my VIP Cable for 1 yr
20% off my Hi-speed extreme for 1 yr

Home Phone:
$9.99 for one year

Thanks to evryone who contributed to this topic, and I hope many more will see this this discussion and do the same.

[actyper]

Nice, I got almost the same. Not the $9.99 home phone though, $10 off per month

[Aggy]

So did you get any deals? :D

thanks for your response! can't wait to get all this!

I hope that's $9.99/month because $10/year would be SWEEET!


Home Phone:
$9.99 for one year




I got $10/month off and I have my SAF refunded as well so I pay something like $10 + tax for my home phone.

Nice, I got almost the same. Not the $9.99 home phone though, $10 off per month

[BinaryJay]

Been using the Rogers HD PVR for about 4 months now, and so far I like having a PVR more than I thought I would... but I also hate using the device more than I thought I would.

The software is really archaic, and sometimes glitchy. Part of the issue is that it records based on the guide name of shows and the people that put the data in the guide seem to like to change that string slightly now and then resulting in shows that just stop recording until you set up a new schedule.

They add (HD), or remove it, or add 5.1, or remove it... it's kind of infuriating.

I definitely would not pay the $25 monthly rental fee for this thing, nor buy it for hundreds of dollars.

I'm waiting with baited breath for rogers to adopt Cisco/SA's new HD PVR unit that was released this year.

[14yee]

I have to thank everyone that has contributed to this discusssion. I follow the same steps and have succeed in securing the following deal from Rogers:

2yrs free HD PVR box
1 yr free HD digital service fee
20% discount on my existing cable & internet service for 12 months
(this discount not extended to my wireless as I have a contract in place)

Rogers offers to upgrade me to VIP package from Cable Plus Combo package free but I turn it down. Be aware of this trap for people who do not view that many channels. Once the promotion is over, the cable fee can jump from$20.49 (Cable Plus Combo) to $61.97 (VIP). Apparently, Rogers stops offering the Cable Plus Combo anymore and you cannot go back down then.

I ask for 1 yr HD Specialty Package free as well but got turndown. Does anyone has good advice on getting this from Rogers? I have not accepted the offer yet.

[uber_uter]

I have to thank everyone that has contributed to this discusssion. I follow the same steps and have succeed in securing the following deal from Rogers:

2yrs free HD PVR box
1 yr free HD digital service fee
20% discount on my existing cable & internet service for 12 months
(this discount not extended to my wireless as I have a contract in place)

Rogers offers to upgrade me to VIP package from Cable Plus Combo package free but I turn it down. Be aware of this trap for people who do not view that many channels. Once the promotion is over, the cable fee can jump from$20.49 (Cable Plus Combo) to $61.97 (VIP). Apparently, Rogers stops offering the Cable Plus Combo anymore and you cannot go back down then.

I ask for 1 yr HD Specialty Package free as well but got turndown. Does anyone has good advice on getting this from Rogers? I have not accepted the offer yet.

I asked to keep the Cable Plus Combo package as well. I reminded the CSR a number of times not to touch it and he assured me it would not be changed. After they installed the box I called Rogers to confirm that I still had the old package and was told that I was now on VIP. Got the CSR to change me back at the next billing cycle and called the next day to confirm with another CSR. I'm waiting to see my next bill to be absolutely sure.

[Jungle]

Just came off all promotions. I have been reading this thread on and off. Called up Rogers the first time, said I wanted to cancel all services. They would not let me, as I am just an authorized user on the account.

Phoned back. Said "retentions" very nice CSR answered. Told her Bell is offering deals on everything, including PVR.

What I got was

20% off internet/month, for one year
$10 off/month, home phone, for one year
$10 off/month, VIP cable service
HD pvr free for one year
3 months free HD channel pack

What do you think? Could I do better?

[14yee]

Just came off all promotions. I have been reading this thread on and off. Called up Rogers the first time, said I wanted to cancel all services. They would not let me, as I am just an authorized user on the account.

Phoned back. Said "retentions" very nice CSR answered. Told her Bell is offering deals on everything, including PVR.

What I got was

20% off internet/month, for one year
$10 off/month, home phone, for one year
$10 off/month, VIP cable service
HD pvr free for one year
3 months free HD channel pack

What do you think? Could I do better?

Rogers gives out 2 yrs free HDPVR and 1yr free HD Specialty Package to quite a number of people. Since you already subscribe the VIP package, getting HD Specialty Pack should not be too hard.

[omar613]

Ya i just recently got one SD PVR free for 2 years and one HD PVR free for 2 years. I also got $10 off my internet for 1 year. I friggin love retentions!

[applejuice]

i've had cable internet with rogers ($50 per/m) for 5 years..

called today to cancel but asked for retetions, asked for this 2 year HD PVR offer, told them bell offered it to me and the guy said he could match it but would REQUIRE that the service rep PICKUP the satellite / pvr while doing the install....

so no go...

anyone else have that happen?

any advice?

[JustPass]

:( I'm a bell customer, how do I get one Bell HD PVR?

[scoop]

i've had cable internet with rogers ($50 per/m) for 5 years..

called today to cancel but asked for retetions, asked for this 2 year HD PVR offer, told them bell offered it to me and the guy said he could match it but would REQUIRE that the service rep PICKUP the satellite / pvr while doing the install....

so no go...

anyone else have that happen?

any advice?
This doesnt make any sense? You threatened to leave Rogers for Bell, and he told you they will keep you if you turn in your satellite? Did you not tell you dont have a satellite as you havent left - yet?

[2k5tsx]

My 2 year HD PVR deal expired at the end of this year, called had it extended for another 2 years plus a 1 year free rental on an additional HD box for my TV upstairs. 3 month free HD pack.

[Psubs]

:( I'm a bell customer, how do I get one Bell HD PVR?

Call up Bell and tell them that Rogers is offering you the deals that people are getting in this thread.

[mand_187]

I read this yesterday and called Rogers almost immediately. I have 2 HD PVR's in my house. I have Cable, Home Phone, 3 Wireless Cell Phones, and extreme internet with them. I told them about the offer from Bell. They reviewed my account, specifically my cable account. I have TMN, Setanta, all the HD channels available, Rogers Super Sports Pack, GOLTV, Fox Sports World, Leafs + Raps TV, all those Indian Channels, the whole shebang. It took them like 10 seconds when they said they would match Bells offer on both PVR's and give me 15% off internet for 6 months.

[rayzer]

just called and they said that the 2 yr HDPVR is no longer valid. is this true ? he offered me 3 months free specialty channels and just 1 yr HDPVR free. what gives?! should i call back to cancel and tell them that Bell will offer me something better ?

[Aggy]

You should be able to get more than that...alot of us are getting 20% off internet for a year and discounts off other cable packages.

I read this yesterday and called Rogers almost immediately. I have 2 HD PVR's in my house. I have Cable, Home Phone, 3 Wireless Cell Phones, and extreme internet with them. I told them about the offer from Bell. They reviewed my account, specifically my cable account. I have TMN, Setanta, all the HD channels available, Rogers Super Sports Pack, GOLTV, Fox Sports World, Leafs + Raps TV, all those Indian Channels, the whole shebang. It took them like 10 seconds when they said they would match Bells offer on both PVR's and give me 15% off internet for 6 months.

[rayzer]

yep, called and now got 2 yr HDPVR but only 3 months of HD specialty package. A buddy of mine just told me that if you move over to Bell they have a 1 yr freee (internet, satellite HD, phone) but you have to sign up for 2 yrs. I think this is even better deal if you average cost 24 months and pay for only 12.

[Aggy]

I'd keep trying for the one year HD channels with Rogers. Did you tell Rogers about the one year free thing with Bell? That is a pretty good deal, but I don't know if I'd make the move to Bell.

yep, called and now got 2 yr HDPVR but only 3 months of HD specialty package. A buddy of mine just told me that if you move over to Bell they have a 1 yr freee (internet, satellite HD, phone) but you have to sign up for 2 yrs. I think this is even better deal if you average cost 24 months and pay for only 12.

[JustPass]

Call up Bell and tell them that Rogers is offering you the deals that people are getting in this thread.

:( They do't want give me HD PVR

[JustPass]

Does anybody have web-link for BELL free HD PVR offer? Maybe I can go from there! :razz:

[dani_toronto]

I'm usually very unlucky when trying to get deals someone else got, so here is my experience today:

- called and said "retentions". Operator offered me 1 yr free HDPVR and nothing else. I did try insisting (politely) but it didn't move from there.

- called and said "cancel cable". Geez! they jumped like a fire alarm! :)
With almost no speech from my part I got:
- free HD PVR for 2 yrs
- Discount of $10 on my Internet (extreme) to compensate for the $8.95 HD Spec Pack (he said the free offfer is gone, so they charge for it and give a similar discount somewhere else)
- Another discount of $11 on my bill (no idea if tied up to a specific service or not)

Now I just need to go and pick the new box up.

It may not be the best deal of this tread, but an increase in services accompanied by a discount in my bill definitely counts as a WIN in my book.

Thanks all!!

RECAP: just say CANCEL CABLE when you call. They do the rest

[Manchungster]

Don't mean to high jack this thread...going a lil of the main topic

I got in on the free HD pvr and discounted services in January of this year, for 2 years. However, I'm wondering if there is anyway I can get one of those international channels (GLOBO) for a discounted rate instead of paying $17 for a SD channel.

Do you guys have any thoughts?

Thanks

[Brettimus]

are you speaking with an automated machine or was this included with other verbs nouns and adjectives???

[dani_toronto]

are you speaking with an automated machine or was this included with other verbs nouns and adjectives???

Their initial response is always automated. You don't get to talk to a human until they had the chance to make you feel dumb for talking to machines for a while.

In this case is to our advantage because with literally 2 words you get the right guy on the line.

Just called the closest location, and they do have units on hand ready for pickup. Yeeeee!

[canuk_1969]

Thanks for the info everyone.

Well I just called Rogers and this is what I 'could' get - I haven't decided yet :)

10% off of internet service for 12 months
VIP for $42.99 (regular 61.95) for SIX months. He said he could upgrade the cable box that comes with the VIP to a PVR but he isn't supposed to do that.

In addition I would get a PVR rental free for one year.


Not quite as much as some people got :| He said he'd document everything on the computer so I don't think calling back and speaking to someone else is an option ?

What's the difference between the department I spoke to and the retentions department?

[Tdotshopper]

how'd i do?

just got off the phone with rogers retention and this is what i will be getting (played the 'I talked with a Bell representative about becoming a new customer' theme:

VIP digital package - $50/1yr (channels 1 to 99 + plus TMN channels & TMN on demand)
keep existing standard receiver
HdPVR 2yr/free
HD Channel + Speciality channel 1yr free
Existing Internet express $54.95 + a further 20% reduction in pricing.
total cost per month with taxes in : $109.21/mth

Before this i had the following:

basic cable (1 to 28) + TMN channels & TMN on Demand
internet express
standard reciever
cost me $102 taxes in/mth.

did i do good?

[Bakedbread]

Thanks for the info everyone.

Well I just called Rogers and this is what I 'could' get - I haven't decided yet :)

10% off of internet service for 12 months
VIP for $42.99 (regular 61.95) for SIX months. He said he could upgrade the cable box that comes with the VIP to a PVR but he isn't supposed to do that.

In addition I would get a PVR rental free for one year.


Not quite as much as some people got :| He said he'd document everything on the computer so I don't think calling back and speaking to someone else is an option ?

What's the difference between the department I spoke to and the retentions department?

how long have u been with Rogers?

also, the department MAKES A HUGE difference.
I think i got the same offer as you initially when I called, but i DID ask for retentions (but i think they lied about transferring me to the right department)

The first rep offered me 1yeard HDPVR box for free, and 6 months of service free. ONLY IF I SIGNED A 2 YEAR CONTRACT.
i thought that was completely bogus.

So i called again later and this time got the Retentions department, as the rep quickly noticed that we've been with Rogers for 20+ years.
She mentioned that "it would not be a problem because of your loyalty to Rogers."

She easily gave me:
2 years free HDPVR rental (1x HDPVR box, 1x Digital box) - because I only have 1 HDTV.
1 year free service of HD channels, including VIP package.

So i'm only paying BASIC cable, and getting free HDPVR.

Call again, and get the right department. If they dont offer you waht you want, just say you'll think about it and call back.

I think at a minimum you should get the HDPVR box rentals for free plus 1year of free service.

GOOD LUCK

[canuk_1969]

Thanks Baked Bread.

I called back and they gave me the 42.99 VIP for a year instead of 6 months, with TWO HD PVRs for one year.

Also, they gave me the HD service, but only for three months.

I'm pretty happy about it. My bill is going to come to $74 and change a month, which is great.

Thanks again

[utopianbl]

I got offered similar deals to most here, 39 for the internet, 42 for the cable for 1 yr. But I was told that she could only offer the HD PVR box to me for 2 yr if I signed a 2 yr contract with them. Is this right? Or bogus?

[utopianbl]

^ just called back, and was offered the same by a lovely lady

Summary

- Express Internet 38.xx
- VIP Digital at 42.99
- HD PVR free for 2 yrs
- Specialty pack 3 months free, then $6 / month

- and NO contract

[Kaitlyn]

^ just called back, and was offered the same by a lovely lady

Summary

- Express Internet 38.xx
- VIP Digital at 42.99
- HD PVR free for 2 yrs
- Specialty pack 3 months free, then $6 / month

- and NO contract

From my understanding, cable tv promotions work a little differently... in the sense that its not a contract, but if you cancel you have to pay back the savings you had if you canceled within the promotional period (i.e. HD PVR - 2 years)

[darksith31]

This worked for me like a charm. Thanks OP.

[yatta]

:(

I have no cable tv service. I have internet and phone. I inquired about cable tv again and again offered vip 42.99 or whatever and have to pay 12 bux for HD PVR and pay 15 bucks for HD chans I live alone I can't justify paying that much so looks like no HD cable for me still.

I do have ch 1-13 though I guess that is what is unfiltered when you have internet, at least I get citynews lol yay for non digital

[Tyler18]

I made a second try at this deal tonight.

I got the 2 years free HD PVR, however they wanted me to pay $49.99 to pick it up?? I told him to forget about it, why would I pay $50 to pick up a rental box?

Does rogers know if you cannot receive Expressvu? My apartment faces the Northwest, which means the threat to go to Bell is an empty one. I wish I had more options for TV.

[14yee]

I would like to share with everybody out there of my final deal with Rogers on 5 Dec.

2 yrs free HD PVR Box (with a 2yr contract)
2 yrs free digital service fee (with a 2yr contract)
Keeping the existing Cable Plus Combo
3 months free HD Specialty Package (try to get 12mth but unsuccessful)
20% off cable service for 1 yr (with a 1 yr contract)
20% off "Express" internet service for 1 yr (with a 1 yr contract)
15% off wireless service (under loyalty program with no contract; however, I do have a phone upgrade contract in place expiring in Jan 2010)

I guess the only catch is that I need to keep the HD PVR Box for 2 yrs while my cable service discount is only valid for 1 yr. I think I am OK since I insist to keep the "inexpensive" Cable Plus Combo package ($20.49) vs upgrading to the VIP package (regular price $61.97).

I now have my HD TV and HD PVR box hooked up. They are simply lovely.

[Tdotshopper]

UPDATE: when i got home i scanned through the channels i got and i get 1 to 308. I noticed i dont get about 4% of the channels or some of the HD channels (maybe because i havent recieved my HDPVR <- installer will be bringing that on friday), everything looks pretty good.

[shutout]

I got the following when I called to retention, she offer me :

- Internet Express
- Digital VIP
- HD specialty channels (3 months)
- Digital terminal
- HD PVR (1 yr)

all for $85 tax in, no contract. Is this offer good or should I bargain for more.

[utopianbl]

I got the following when I called to retention, she offer me :

- Internet Express
- Digital VIP
- HD specialty channels (3 months)
- Digital terminal
- HD PVR (1 yr)

all for $85 tax in, no contract. Is this offer good or should I bargain for more.

you could get 2 yr HD PVR for that.

[Ebtek]

I would like to share with everybody out there of my final deal with Rogers on 5 Dec.

2 yrs free HD PVR Box (with a 2yr contract)
2 yrs free digital service fee (with a 2yr contract)
Keeping the existing Cable Plus Combo
3 months free HD Specialty Package (try to get 12mth but unsuccessful)
20% off cable service for 1 yr (with a 1 yr contract)
20% off "Express" internet service for 1 yr (with a 1 yr contract)
15% off wireless service (under loyalty program with no contract; however, I do have a phone upgrade contract in place expiring in Jan 2010)

I guess the only catch is that I need to keep the HD PVR Box for 2 yrs while my cable service discount is only valid for 1 yr. I think I am OK since I insist to keep the "inexpensive" Cable Plus Combo package ($20.49) vs upgrading to the VIP package (regular price $61.97).

I now have my HD TV and HD PVR box hooked up. They are simply lovely.


how much?

[Ebtek]

I got the following when I called to retention, she offer me :

- Internet Express
- Digital VIP
- HD specialty channels (3 months)
- Digital terminal
- HD PVR (1 yr)

all for $85 tax in, no contract. Is this offer good or should I bargain for more.

so how does it work? you call in and they offer you a discount, and you say you'll think about it, while they make a note of it in your account. you can call back in a couple days and accept?

i think 85 for all that is pretty damn good. i havent seen many people post their grand monthly total (only 20% of this, 10% of that, etc).

you got about what i currently have, and im paying ~120/month for atm.

[Tdotshopper]

yup just call in, but before you do, do some research on what items you want, write them down and stick to them. When i called the rogers toll free number i specifically said 'CABLE RETENTION", then i spoke with someone in retentions and i simply said that Bell is offering me the same package + more if i switched to their service and at a lower rate then what im paying for now. As you can see from my original post i think i scored pretty well. I get 1 to 308 channels, I got upgraded to VIP Digital with 20% off ($50 taxes in), 20% off internet express ($54 taxes in), 2 year free HDPVR, 1 yr free hd channels+specialty channels, with a monthly cost of $109/mnth, which compared to what i originally had which was basic cable + TMN channels and internet express i was paying $102/mnth. My gf is extremely happy because now we have all these channels and we can record things we miss. try it out. oh, and be polite, i kept saying 'please take you time, im in no rush". hope that helps.

[narrow88]

I made a second try at this deal tonight.

I got the 2 years free HD PVR, however they wanted me to pay $49.99 to pick it up?? I told him to forget about it, why would I pay $50 to pick up a rental box?

Does rogers know if you cannot receive Expressvu? My apartment faces the Northwest, which means the threat to go to Bell is an empty one. I wish I had more options for TV.

Bell TV now has satellites on the roofs of most building so you don't need to face a certain direction anymore

[jmaltais36]

I already have the PVR free for a year. Called to say Bell offered it to me for 2 years for free. Rogers said they didn't have the same promotion and that Bell is only running that promotion because they don't tell their clients why they're doing it. "What is that reason" I asked. "Bell is planning on selling that portion of their company by the end of the year, and promised the buyer a certain amount of customers."

WHHHAATTTTT???

[walker9]

:(

I have no cable tv service. I have internet and phone. I inquired about cable tv again and again offered vip 42.99 or whatever and have to pay 12 bux for HD PVR and pay 15 bucks for HD chans I live alone I can't justify paying that much so looks like no HD cable for me still.

I do have ch 1-13 though I guess that is what is unfiltered when you have internet, at least I get citynews lol yay for non digital

How do you get these channels on your lcd without cable?

[hawk99]

I already have the PVR free for a year. Called to say Bell offered it to me for 2 years for free. Rogers said they didn't have the same promotion and that Bell is only running that promotion because they don't tell their clients why they're doing it. "What is that reason" I asked. "Bell is planning on selling that portion of their company by the end of the year, and promised the buyer a certain amount of customers."

WHHHAATTTTT???

Like a CSR or Retentions person would have any knowledge of Bell selling assets :o

[jonno]

I called in following the steps in this thread and got exactly what I was looking for:

Free HD-PVR for 2 years
Free HD Specialty channels for 1 year

I didn't push for the overall discount since all I really wanted was the PVR. It was a very painless process, I just called in and said I'd like to cancel my cable. They asked me why, and I stated that Bell was offering me 2 years free HD-PVR and specialty channels for a year. No questions asked, they matched the deal and was approved in about 5 minutes. Going to pick up my HD-PVR box as we speak! Saved me 299 from FS!

Thanks OP

PS: I have both cable and a cell-phone with rogers.

[southnam]

:(

I have no cable tv service. I have internet and phone. I inquired about cable tv again and again offered vip 42.99 or whatever and have to pay 12 bux for HD PVR and pay 15 bucks for HD chans I live alone I can't justify paying that much so looks like no HD cable for me still.

I do have ch 1-13 though I guess that is what is unfiltered when you have internet, at least I get citynews lol yay for non digital

You get free channels 1-13? I have cable internet with them and don't get that. I have no cable now either.

[ricenice]

You get free channels 1-13? I have cable internet with them and don't get that. I have no cable now either.

It depends on the cable filters they have in the box outside your house.

[seanm2000]

I just gave them a call and got the following:

Free HDPVR for 2 years
Free HD (non pvr) terminal for 2 years
Digital VIP @ 20% off 2 years
Express internet @ 34.95/month (reg $44.95) for 2 years
TMN 50% off for 4 months (standard promotion)
HD Speciality Channel Pack free trial renewed (for the 3rd time, so thats 9 months free all together)
VIP Discounts
Free US Superstations (KTLA etc) for a year

All in all I'm expecting to pay around $90-$95 for my HD cable and internet services on no contract. To get what I have at Bell, you could barely get all I have in TV for that price.

You don't even have to push them that hard. In fact, I've spoken to the retaining department twice today and each time it gets better and better! Now, off to pick up my free HD Boxes!!:lol:

[Tyler18]

Does anyone have to pay $49 to pick up the box?

Thanks

[cruisn76]

You get free channels 1-13? I have cable internet with them and don't get that. I have no cable now either.

Get a antenna (UHF) with two long antennas :lol:

[canuk_1969]

Does anyone have to pay $49 to pick up the box?

Thanks

I was told that I would see a $49 charge and then a $49 credit. I checked my bill and I see the charge but not the credit. I'm in the midst of fixing that with them as we speak.

[FPSPHiL]

anyone try this with Shaw?

I am wondering that as well.

[Slasher]

I see alot of people are getting 20% for internet and tv. But have anyone got 20% off any Multicultural Package such as Fairchild?

[blahblehblah]

I see alot of people are getting 20% for internet and tv. But have anyone got 20% off any Multicultural Package such as Fairchild?

Nope and i dont think they will give discounts off Fairchild vision since its such a huge moneygrab for them and its catered towards a very niche market that will pay the price for getting it anyways.

As far as the 20% off for internet and TV, i got that offer as well last night from retentions but they wouldn't budge on the free PVR machine or HD channels citing that i have used the 1 year free PVR and HD channel offer which came along with the purchase of my TV (which is a ton of bull considering it was a promo they offered for a purchase i did, so why do i get penalized for using it?)

[MrCheap]

I was told that I would see a $49 charge and then a $49 credit. I checked my bill and I see the charge but not the credit. I'm in the midst of fixing that with them as we speak.

I didn't read the 101 pages of posts so maybe someone posted this already. If so, I apologize...

As for the above, I partook of this deal in June of this year and you have to be careful, Robbers I mean Rogers has applied the rental fee to every month's billing since I took delivery of the HDPVR and I've had to call them every month to cancel/reverse the charges. Make sure you review your bills carefully otherwise they might try this with you as well.

When I called to get the charges reversed I went through a CSR, then billing, then forwarded to promotions, and every month they said they'd make sure it doesn't happen next month yet when the next bill comes around, the charge is there again. Like a fool I paid 3 month's bills without reviewing then went back and checked and whoop, three month's of rentals. I have to admit they were pretty good at reversing the three months fees and for the first time since June, the rental of the box has been automatically reversed on my bill. Let's see if it happens next month as well....

[codtongues]

I was told that I would see a $49 charge and then a $49 credit. I checked my bill and I see the charge but not the credit. I'm in the midst of fixing that with them as we speak.

The same thing happened to me and I got the charge reversed without any problem.

[freddyprinze]

I am coming up to the end of my 2 free years of HDPVR. I'm hooked on the PVR and have tons of shows stored on it. I'll have to watch TV continuosly for the next few weeks to clear it if I have to return it! :cheesygri

Has anyone had any experience renewing for another 2 years?

[Saphier]

Nope and i dont think they will give discounts off Fairchild vision since its such a huge moneygrab for them and its catered towards a very niche market that will pay the price for getting it anyways.

As far as the 20% off for internet and TV, i got that offer as well last night from retentions but they wouldn't budge on the free PVR machine or HD channels citing that i have used the 1 year free PVR and HD channel offer which came along with the purchase of my TV (which is a ton of bull considering it was a promo they offered for a purchase i did, so why do i get penalized for using it?)

Best i got for multicultural channels was -50% for 2 months. Better than nothing, but they won't budge on extra discounts.

[Bakedbread]

I see alot of people are getting 20% for internet and tv. But have anyone got 20% off any Multicultural Package such as Fairchild?

I used to have Basic cable + Combo package channels (included Fairchild).
Basic cable was I think 28.99$(?) and the Combo was addition $20+.

When i recently got the offer of HD PVR free for 2 years, they also threw in the 1 year VIP+HD channels for free.

VIP package includes Fairchild.

So now i'm just paying Basic cable, $28.99(?) for HD PVR + all the digital channels (including Fairchild)

I guess my point is if you're able to negotiate for VIP package for free, you should get Fairchild for free, or any of the multicultural channels.


I just dont know what im gonna do once the 1 year free service expires.
ahah, has anyone had experience RENEWING your FREE service?

[Slasher]

I used to have Basic cable + Combo package channels (included Fairchild).
Basic cable was I think 28.99$(?) and the Combo was addition $20+.

When i recently got the offer of HD PVR free for 2 years, they also threw in the 1 year VIP+HD channels for free.

VIP package includes Fairchild.

So now i'm just paying Basic cable, $28.99(?) for HD PVR + all the digital channels (including Fairchild)

I guess my point is if you're able to negotiate for VIP package for free, you should get Fairchild for free, or any of the multicultural channels.


I just dont know what im gonna do once the 1 year free service expires.
ahah, has anyone had experience RENEWING your FREE service?

Which area do you live in because I can't see Fairchild included in the VIP package? You got a great deal, the guy said he could only give me HDPVR for 1 year because I only have basic cable and can't get HD specialty channels.

[freddyprinze]

I am coming up to the end of my 2 free years of HDPVR. I'm hooked on the PVR and have tons of shows stored on it. I'll have to watch TV continuosly for the next few weeks to clear it if I have to return it! :cheesygri

Has anyone had any experience renewing for another 2 years?

bump

[xtreme88]

Called yesterday and was offered 1 yr HD PVR and $10 off internet for 1 yr said I would think about it. Called back tonight and said cancel cable, she asked if I would re consider if she could offer me something else. She only offered the 1yr HD PVR again said she couldn't do the 2yr and said she could start to process the disconnect order right away, I hung up

[utopianbl]

Called yesterday and was offered 1 yr HD PVR and $10 off internet for 1 yr said I would think about it. Called back tonight and said cancel cable, she asked if I would re consider if she could offer me something else. She only offered the 1yr HD PVR again said she couldn't do the 2yr and said she could start to process the disconnect order right away, I hung up

hahaha - they keep this on file btw. And next time you call to negotiate expect them to call you on your bluff quicker.

the better way would be to tell them that you would reconsider their offer, and hence call back later.

or

proceed with cancel, and then call back later to confirm that you changed your mind.

[fulrach]

yay, just got HD PVR Free for another year :)

Got them to tack on TMN HD & HD Specialty Pack too for 3 months free while they were at it :)

Thank you again RFD :razz:

[yatta]

How do you get these channels on your lcd without cable?

You get free channels 1-13? I have cable internet with them and don't get that. I have no cable now either.

Ya I don't know why but I aint complaining. I have a HD crt tv. I live in an apt building, and I want to ***** that my lobby camera doesn't come up but don't know if that would ruin my ch 1-13 or maybe even open up more chans if they came to fix it, because it has to be open on ch 59. its a lil complicated. my building is on contract with startchoice but a few of us were able to opt out because we have one cable line (bachelor) and already had internet before the switch over from rogers cable to Starchoice..

[Iron Chef Shanghai]

It's not all bleak news for Raptors fans. According to some online discussions, those who threatened to leave Rogers over the issue have been offered free programming and other incentives to stay with the cable giant.

This quote is from an article in the Star today:

http://www.thestar.com/Sports/article/552611

This may also be useful information to leverage some more deals. I'm a big Raptors fan, so I'm pretty dissapointed that 4 games out of the next 7 will only be broadcast on TSN2.

[olm729]

When is the best time to call retentions to get these deals? Read somewhere buried in the thread that 5-9pm was a good time, but is that weekdays only?
I'm thinking about calling sometime today to get in on the action.. thanks.

[timberland29]

I finally got them to give me a credit for 2 years for the hd pvr after making 6 calls total (4 to customer relations). First time I called the said they could do it since I told them about bell offering 2 years. I got to the rogers plus store to pick up the hd pvr and they said it wasnt added to my account. Was put on hold for 45 minutes and was told I got the credit for 2 years. Got home and called to double check and they said it was only added for 1 year. Next day called spoke to customer relations and the guy said he couldnt do 2 years since bell only does 1 year and that they only do 2 years if I was switching from bell and still had the satielite to prove it. About 2 weeks later (today) decided to give it another shot and the guy finally agreed to do it for 2 years. Tried to get the speciality package for free past 3 months but they wouldnt do it. Thanks op for this thread it really helped me out. To everyone else who has no luck keep on trying and dont give up!

[codtongues]

When is the best time to call retentions to get these deals? Read somewhere buried in the thread that 5-9pm was a good time, but is that weekdays only?
I'm thinking about calling sometime today to get in on the action.. thanks.

I think with just about any call center the experienced people work in the daytime and rookies in the night. So it may be better to call in the daytime. I have received this promo twice and both timed I called around 4pm eastern time. Both times I got it on the first try.

[Longobongo]

how long do you have to be a Rogers customer to get on these deals? I'm planning to sign up for cable soon. Should I just get a standard box, wait a month, and try to get an upgrade to the HD PVR with retentions?

ps: do not have any Rogers products except for Fido

[wee-haggis]

how long do you have to be a Rogers customer to get on these deals? I'm planning to sign up for cable soon. Should I just get a standard box, wait a month, and try to get an upgrade to the HD PVR with retentions?

ps: do not have any Rogers products except for Fido

I don't think there is any set pattern as to how long you have to have been a customer of Rogers. However, I think you have more leverage to persuade them to give you the deals based on your long service and the number of services you presently have. The long term customers can use the "Bell Deal" comparrison with greater success (I believe) as opposed to a recent customer threatening to leave after only one month.
But ,then again,I have been known to be wrong.:lol:
I suppose you could take the approach of bringing up the Bell deal right off the bat and say you are undecided in going with Bell or Rogers (I think that has happened to some).This may sway them into giving you a discount....as to how much..mmm!
Good luck....you have nothing to lose by asking !

[Longobongo]

I don't think there is any set pattern as to how long you have to have been a customer of Rogers. However, I think you have more leverage to persuade them to give you the deals based on your long service and the number of services you presently have. The long term customers can use the "Bell Deal" comparrison with greater success (I believe) as opposed to a recent customer threatening to leave after only one month.
But ,then again,I have been known to be wrong.:lol:
I suppose you could take the approach of bringing up the Bell deal right off the bat and say you are undecided in going with Bell or Rogers (I think that has happened to some).This may sway them into giving you a discount....as to how much..mmm!
Good luck....you have nothing to lose by asking !

thanks, gonna drop em a call tmw!

[S U]

OK, so what am I doing wrong?????


I don't currently have cable. I've been a FTA person for a while.
I called Rogers twice yesterday and I can't seem to get the deals everyone else is getting.

I called knowing what I wanted, and stated it. Told them that Bell is offering this, however, since I have internet and 2 cell phones, I'd like to stick to Rogers- you know loyalty and all.......

First time I called, the offer was OK, but nowhere close to the stuff I asked for.
Second time, the offer was horrific. Almost should've taken the first offer - actually I tried to get her to give it to me, but she said she couldn't.

[S U]

Well, I guess I posted too soon!

I called today round 2:30 and spoke to a really nice gentleman. I told him that I don't currently have cable, but have heard of others getting really good deals so I was calling to find out. He basically asked me what I was looking for and I told him.
He immediately agreed to 2 x HD PVR for 2 years free - said no problem.
I got the VIP package at $42.99 + tax.
TMN at $9.99/month for a year.
3 months free of both the HD Specialty and US Superstations.
My internet charge monthly also dropped down to $32.75 (tax in) - I have lite and it's all I need.
No contract!!!:razz:

In total my monthly bill should be around $92

[Longobongo]

Well, I guess I posted too soon!

I called today round 2:30 and spoke to a really nice gentleman. I told him that I don't currently have cable, but have heard of others getting really good deals so I was calling to find out. He basically asked me what I was looking for and I told him.
He immediately agreed to 2 x HD PVR for 2 years free - said no problem.
I got the VIP package at $42.99 + tax.
TMN at $9.99/month for a year.
3 months free of both the HD Specialty and US Superstations.
My internet charge monthly also dropped down to $32.75 (tax in) - I have lite and it's all I need.
No contract!!!:razz:

In total my monthly bill should be around $92

wow, a free hd pvr right off the bat, i only have fido with them but I just gave them a call and the rep basically said to me he'll see what he can do and get back to me tmw >:(

edit: ordered basic digital + multicultural package the day before, i may try to change it to the VIP package if they can offer me the PVR

edit2: S U, who did you contact at Rogers? A normal csr? I've been talking to their inside sales team.

[hawk99]

This quote is from an article in the Star today:

http://www.thestar.com/Sports/article/552611

This may also be useful information to leverage some more deals. I'm a big Raptors fan, so I'm pretty dissapointed that 4 games out of the next 7 will only be broadcast on TSN2.

I called to cancel my cable but the CSR didn't blink and just went ahead with the cancel request. Nothing was offered to me.

[backbones]

My 2 years were up next month and they offered to extend the free rental for another year.

I was hoping for 2 years but will settle for the one year, which I think may be enough time for the FTA stuff to be sorted out. ;)

[dmpP]

check out the post I did here...

http://www.redflagdeals.com/forums/showpost.php?p=7924809&postcount=52

I've tried in the past to call in and get it... but I finally did... 2yrs free...

[JJNAS]

Just called Rogers and before I could even finish telling the Rep about the Bell promo she was gladly matching the two free years and offered me an extra 20% off my cable/internet service that worked out to almost an extra $250.00savings per year:)

[applejuice]

just got 1yr pvr only....

called back a 2nd time about TSN2 and got 3 months of theme packs free

I love rfd

[MaximDude]

What number are you guys calling to get these great deals? I've been with Rogers cable for like 20 years and have gotten NOTHING from them ever. :evil:

[Symcor]

My HD-PVR deal this month, call to "cancel the cable service" and do the Bell story like I did 2 years ago. Now I can keep my PVR for another 2 years plus a discount to my bills equal to $70ish. :cheesygri

Hopefully, Dell will do something like the PS3 promotion last year when my contract with Bell Sympatico expire this month. :cheesygri :cheesygri

Another hopefully, Rogers will drop the cell phone price again during boxing day weekend and I can get a better plan and phone when my contract expire next month. :cheesygri :cheesygri :cheesygri

[bmnb4tches]

FKN idiots actually cancelled my cable
now im going to have a hard time

WHAT DO YOU PEOPLE ASK FOR? in the beginning?

I said "cancel cable"

[dmpP]

FKN idiots actually cancelled my cable
now im going to have a hard time

WHAT DO YOU PEOPLE ASK FOR? in the beginning?

I said "cancel cable"

they won't cancel it unless you tell a live person to...

[bmnb4tches]

they won't cancel it unless you tell a live person to...

I said "cancel cable" to get to live person

and live person was an idiot and canceled the cable, and I said hold on and she said it was already de activated

so now I have to do a run around

[TorontoEh]

hey guys...how do you tell when the 2 years promo is ending? i don't want to call and ask you know..lol..on my bill it only says 24 month promo.

[Kasakato]

I said "cancel cable" to get to live person

and live person was an idiot and canceled the cable, and I said hold on and she said it was already de activated

so now I have to do a run around

They did what you asked, why are you complaining?

[axela3]

they did what you asked, why are you complaining?

+1 lol....

[suntzu]

Called to cancel - IVR sent me to Cable Retention. Told rep that I am upgrading to HD b/c purchased new HDTV and Bell was offering great plan. Rep offered:

HD PVR - 1 Year free
SD PVR - 1 Year free
Connection Fee - Waived
All Specialty Channels - 3 Months free
HDTV Specialty Channel Package - 3 Months free
Digital VIP Cable - Discounted 20% per month
Timeshifting Theme Pack

Total Monthly Charge (Taxes Included): $50.02 per month

[venividivici]

I said "cancel cable" to get to live person

and live person was an idiot and canceled the cable, and I said hold on and she said it was already de activated

so now I have to do a run around

Shouldn't be deactivated just like that. It was my understanding you could reactivate a service within 30 days of a cancellation request...unless Rogers has changed their policies, which I doubt.

[backbones]

hey guys...how do you tell when the 2 years promo is ending? i don't want to call and ask you know..lol..on my bill it only says 24 month promo.

The month before your promotion ends, your bill will state that your TV/Internet promtion is ending the following month.

[comer]

FKN idiots actually cancelled my cable
now im going to have a hard time

WHAT DO YOU PEOPLE ASK FOR? in the beginning?

I said "cancel cable"

Actually it may work out even better for you. Technically, you are not existing Rogers customer anymore, hence you now qualify for any deal for new customers, including free HD PVR for a few years and such :lol:

[hawk99]

I said "cancel cable" to get to live person

and live person was an idiot and canceled the cable, and I said hold on and she said it was already de activated

so now I have to do a run around

don't think it cancels til the end of your billing cycle, so you could take back your cancel request

[to_munda]

I called them to cancel & I was told that I have to "Pay back" all the discounts I have recd so far coz my agreement (Verbal Commitment) ends next June for my 20% discount & the HDPVR. Also that I am already receiving the max discount. Wnt offer me anything else beside a HD box for a year (another year commitment again).
So, looks like a no go for me.
:mad:

[Longobongo]

I called them to cancel & I was told that I have to "Pay back" all the discounts I have recd so far coz my agreement (Verbal Commitment) ends next June for my 20% discount & the HDPVR. Also that I am already receiving the max discount. Wnt offer me anything else beside a HD box for a year (another year commitment again).
So, looks like a no go for me.
:mad:

let me get this straight, you have to pay the remaining rental fees for the box if you cancel before your verbal contract is up?

I just signed up with Rogers and planning to call in today to get an HD PVR free for a year, didn't know it would cost you if you cancel early

[to_munda]

let me get this straight, you have to pay the remaining rental fees for the box if you cancel before your verbal contract is up?

I just signed up with Rogers and planning to call in today to get an HD PVR free for a year, didn't know it would cost you if you cancel early

No. She told me that I have to pay back the discounts I got since June this year for PVR & the 20% off, if I cancel before June'09.

[canadiankorean]

No. She told me that I have to pay back the discounts I got since June this year for PVR & the 20% off, if I cancel before June'09.

Yes I believe that's what they tell you when you sign up for that promo.

[sahilz]

I think you only pay back bundle discounts if you are getting those.

[Slasher]

Yes I believe that's what they tell you when you sign up for that promo.

I got 1 year pvr and 20% off basic cable when I spoke to retentions but I was never told I need to repay my discounts if I leave before that 1 year pvr is over.

[Longobongo]

I got 1 year pvr and 20% off basic cable when I spoke to retentions but I was never told I need to repay my discounts if I leave before that 1 year pvr is over.

can you have a hd pvr and basic cable? i'm talking with a relations rep and she said the combination is not possible and that I can't get HD channels with basic service. The system wouldn't allow it.





update: i was corrected by the rep, i could get hd pvr but not the hd specialty pack if i owned basic service

so after signing up with Rogers last week, i called retentions dept and stated i got a counter offer from bell which included a hdpvr + hd theme pack i got the following (new customer with no Rogers products except Fido):

Basic Service + Multicultural Channel (40% off F&F discount)
HD PVR rental for one year

no HD theme pack since i had basic service, is the rep correct?

I may upgrade to the VIP + HD theme pack later on, maybe if i complain about TSN2? :D

[Ray]

can you have a hd pvr and basic cable? i'm talking with a relations rep and she said the combination is not possible and that I can't get HD channels with basic service. The system wouldn't allow it.

I've got basic cable and have the basic HD TV stations with a HD cable box. I don't have the PVR but will get one next.

[Slasher]

update: i was corrected by the rep, i could get hd pvr but not the hd specialty pack if i owned basic service

so after signing up with Rogers last week, i called retentions dept and stated i got a counter offer from bell which included a hdpvr + hd theme pack i got the following (new customer with no Rogers products except Fido):

Basic Service + Multicultural Channel (40% off F&F discount)
HD PVR rental for one year

no HD theme pack since i had basic service, is the rep correct?

I may upgrade to the VIP + HD theme pack later on, maybe if i complain about TSN2? :D

Yes I was told the same thing when I phoned. Basic cable cannot get HD theme. However, some people have said they got upgraded to VIP service free and got the HD theme for a few months. So just depends on the rep's mood and whether you are good at negotiating.

[Babypimpin]

Hmm...I've been contemplating about asking this question because chances are it has been answered...but I scrolled through 15 pages and wasn't able to find my answer and it takes so long so I'm hoping someone catches this and can answer me..


How does a new customer get a good deal on a PVR? dont know if it makes a difference, but I was an "ex" customer for about a year...since then I changed over to another service provider...but if I can get a good deal on a second PVR, i'd love to switch back
(originally left because their high speed internet is crap compared to the Fibre optics service I get now)

Thanks

[actng]

How does a new customer get a good deal on a PVR? dont know if it makes a difference, but I was an "ex" customer for about a year...since then I changed over to another service provider...but if I can get a good deal on a second PVR, i'd love to switch back
(originally left because their high speed internet is crap compared to the Fibre optics service I get now)

Thanks

no idea what or why you're asking...
this entire thread is devoted to how anyone (not just new or existing customers) can get a free PVR from Rogers. Most of the info is in the first post of this thread.

a second PVR? not sure where u got your first one from but don't u think one's enough? getting two for free is getting a little greedy - and will never fly with rogers regardless of what you say. no competitor out there is offering two PVRs for free at this point.

[bluga]

I called them to cancel & I was told that I have to "Pay back" all the discounts I have recd so far coz my agreement (Verbal Commitment) ends next June for my 20% discount & the HDPVR. Also that I am already receiving the max discount. Wnt offer me anything else beside a HD box for a year (another year commitment again).
So, looks like a no go for me.
:mad:

I called today and they told me this too!

I was pissed off and told them I wasn't on any contract.

Then they checked again and said ya there's nothing that says I have to pay back the service.

What a dishonest policy!!!

I canceled my cable right away.

[dalman]

I called today and they told me this too!

I was pissed off and told them I wasn't on any contract.

Then they checked again and said ya there's nothing that says I have to pay back the service.

What a dishonest policy!!!

I canceled my cable right away.

So what you want to get or you just want to cancel it?

[bmnb4tches]

Hey how are these HD PVRs? I went to pick mine up and I seen a stack of them at the Rogers store in the cabinets.

[Aggy]

I called today and they told me this too!

I was pissed off and told them I wasn't on any contract.

Then they checked again and said ya there's nothing that says I have to pay back the service.

What a dishonest policy!!!

I canceled my cable right away.

I think it all depends on when you signed up for the service. My home phone I do not have to pay back my discounts, but my cable service I do if I cancel before the promo is finished, ie, $10/month for a year promo, cancel 10 months in and pay $100. Just ask the CSR to clarify.

Hey how are these HD PVRs? I went to pick mine up and I seen a stack of them at the Rogers store in the cabinets.

???

[bmnb4tches]

Hey how are these HD PVRs? I went to pick mine up and I seen a stack of them at the Rogers store in the cabinets.

Looking at the Boxing Day Flyers, they're gonna be selling at $200. They way I seen em, they were stacked like VCR's (no boxes) abour 20+ in a cabinet behind the counter. Are they refurbs or what?

And obviously because of this deal, I didn't pay no $200

[Shion Uzuki]

Quick n00b question... do I have to pay more for the cable plan itself (minus the PRV box rental fee) if I get/purchase a DVR from them?

[bluga]

So what you want to get or you just want to cancel it?

Originally I had 20% discount on my bill and free HDTV specialty package.

But they wouldn't give me that.

[sabrederek]

since it appears I will be going HD tomorrow I called Rogers twice today, best I could get is 1 year free PVR. First person was nice and said thats all she could do.

Second was noob about it, saying rogers doesn't compete with other companies such as bell as they are the far supperior service since satilite sucks and there customer service is bad (guess he hasn't listened to him self lately).

He use the line that some people are willing to sacrifice servce for money. I pointed out that the HD PVR rental alone over 2 years is $600 and that's a big chunk of service. He then said he could give me 1 year of HD PVR free which is what I got from the first person with out the aditude.

Will try again another day when I have more time.

[poadiddy]

Hey,

I just got a new HD TV and was wondering if there was any way to get similar deals on these HD boxes for a NEW Rogers customer. I have Rogers High Speed Internet and my phone is with Fido (not sure if that helps) but DO NOT have Rogers cable mainly just a FTA.

[sic_e _deals]

So I had to return the HD PVR unit but they gave me an HD terminal free for 6 months. I was in FutureShop this morning and noticed they had a door crasher on the same HD PVR I just returned, the first 15 at each store for $299 + tax

I picked one up, not sure if I'll keep it though. Has anyone seen these for cheaper? At this price it's equivalent to me renting it for a year but I'll own it instead, what do you guys think warm or cold deal?

2nd note... Has anyone used an HD SlingBox to view your library over the internet? I have a restaurant but don't have cable there but would like to stream local stuff like Raptors and Leaf games since I don't get any now with the Dishnet we use.

Thanks and happy holidays

[heikesdad]

Call 1 - nothing, tried to sell me rogers home phone

Call 2 - offered 6months free HDPVR, but wouldn't budge

didn't give up and

Call 3 - got free HDPVR for one year, 3months of HD packages

Thanks again this thread was a great resource, and helped me navigate past the drones

(Note I never got angry or raised my voice)

[ImJJ]

Hey,

I just got a new HD TV and was wondering if there was any way to get similar deals on these HD boxes for a NEW Rogers customer. I have Rogers High Speed Internet and my phone is with Fido (not sure if that helps) but DO NOT have Rogers cable mainly just a FTA.

If you sign up for 2 new services, in your case, home phone + cable, you will get 150$ off of a ps3...

I saw this on their flyer...

[to_munda]

Quick n00b question... do I have to pay more for the cable plan itself (minus the PRV box rental fee) if I get/purchase a DVR from them?

No.

[to_munda]

Hey,

I just got a new HD TV and was wondering if there was any way to get similar deals on these HD boxes for a NEW Rogers customer. I have Rogers High Speed Internet and my phone is with Fido (not sure if that helps) but DO NOT have Rogers cable mainly just a FTA.

You should checkout this thread. Lots of good info;
http://www.redflagdeals.com/forums/showthread.php?t=626453

Ciao;)

[nick227]

I have been a Rogers Customer for about 18 years, and have 2 wireless phones, cable and Express Internet with them. Do you think I will be able to get 2 years HD Pvr, Specialty Channels and a discounted VIP package?

[to_munda]

I have been a Rogers Customer for about 18 years, and have 2 wireless phones, cable and Express Internet with them. Do you think I will be able to get 2 years HD Pvr, Specialty Channels and a discounted VIP package?

Sure. You may have to call a few times & threaten to cancel & haggle but its definitely possible.
;)

[MrWizard]

Looking at the Boxing Day Flyers, they're gonna be selling at $200. They way I seen em, they were stacked like VCR's (no boxes) abour 20+ in a cabinet behind the counter. Are they refurbs or what?

And obviously because of this deal, I didn't pay no $200

English isn't your strong suit, is it? They were on sale for $299 (December 26th only).

The rental units are refurbished yes, but what do you care? You're getting it for free, and if it breaks, you just take it back and get a new one.

The ones that you purchase are brand new from Scientific Atlanta.

[nick227]

Sure. You may have to call a few times & threaten to cancel & haggle but its definitely possible.


I called today, and all they offered me was 1 year free PVR and 42.99 for the first 6 months VIP. When should I call again and what should I say? Sorry I am kinda new at this stuff :o

[Shion Uzuki]

No.

Thanks mate. Exactly what I thought. :)

[fix23]

Hey everyone. I'm looking for a rogers box for my HDTV.

About 2 years ago i just had the standard channels (2-78 or so) and they changed a channel and i complained so i got a free rogers box. I think i had to upgrade my package a bit for it but it was worth it

Now i still have that box, but i need another one and perferably HD. How could i get one? Do i just call, tell them that Bell if offering me one for free and they will give me one for free (Can i pick it up? in store) or do i have to upgrade my package to pay more per month? becuase i dont want to do that.

So can i just get the box for free?
thanks

[jcutner]

Question

In January, I got a 32" LCD from FS with 1 yr free HD incl HD box (not PVR)
So that will expire this January, and they said it'd be $15 a month, which is fine with me.

My parents also got a 42" LCD today (same house), is it possible for them to just pay an additional rental fee for another HD box/pvr since I'll be paying for the HD service? (Assuming that $15 is the HD service + rental for HD box)

[sic_e _deals]

Question

In January, I got a 32" LCD from FS with 1 yr free HD incl HD box (not PVR)
So that will expire this January, and they said it'd be $15 a month, which is fine with me.

My parents also got a 42" LCD today (same house), is it possible for them to just pay an additional rental fee for another HD box/pvr since I'll be paying for the HD service? (Assuming that $15 is the HD service + rental for HD box)

I'm under the impression that rogers VIP price for an HD Box is $12/month plus the HD channels, so you would need to pay more. Regardless of that though, if your deal expires in January just do as someone just posted and negotiate for a new deal Specialty, Theme and HD PVR based on the newly purchased TV, then go rent or buy an HD box to replace the one that isn't free anymore come January

[sabrederek]

has anyone got the 2 years free HD PVR recently? I have tried 3 times now and the most I can get is 1 year. Last poster to say they got it was mid December.

I have been poilte even when call 2 was a jerk.

I have mentioned I have been with Rogers for over 20 years.

I mentioned I have multiply services with them

I even mentioned the free HD PVR Bell is offereing (ok, I extented the 1 year to 2).

and still nothing, if I buy the box from FS or Costco there is nothing extra other than the discounted price on the box... nothing from Rogers.

[getro]

Hey everyone. I'm looking for a rogers box for my HDTV.

About 2 years ago i just had the standard channels (2-78 or so) and they changed a channel and i complained so i got a free rogers box. I think i had to upgrade my package a bit for it but it was worth it

Now i still have that box, but i need another one and perferably HD. How could i get one? Do i just call, tell them that Bell if offering me one for free and they will give me one for free (Can i pick it up? in store) or do i have to upgrade my package to pay more per month? becuase i dont want to do that.

So can i just get the box for free?
thanks

i called retentions on boxing day because i got a 32" lcd, and when the girl answered, i just made sure to be extra polite (i.e. merry christmas, did you get everything you wanted, blah, blah, blah) and told her that i got a new tv, and needed a second hd receiver. I asked if they had any promotions, and she said that she could give me the HD box (non pvr) for free for a year. I said thank you, and asked if i could leave a message to her supervisor about her. she said yes and transfered me to the voicemail. I also have the 2 years free hdpvr, so i am paying $0 for the two boxes.

[bishopper]

-Free HD receiver for as long as I'm subscribed
-6 months all channel packs free
-50% off HD specialty and TMN pack once 6 months free are up
-$50 installation fee waived

[sabrederek]

well you just have to know how to do it I guess. Call and said "cancel cable" to the voice system.

After waiting for awhile I got a operator who I asked what is the procedure to cancel cable (i.e. do I have to give 30 days notice?) as I was still looking into it but bell was offering me 2 years of HD PVR (small white lie) and that I had called to see if Rogers would match and was told no. He said not all depts have the athourity to do it but he could match.

So I have free HD PVR for 2 years, he also looked at my account and we upgrade to VIP to move my existing owned regular cable box to the other tv. He did some numbers ( which I got lost at what he was talking about) but either way I now only pay less that $2 more than what I was paying before for more incuding the extra outlet (now legal). he also found that I was paying for a speciality channel for my daughter that I had forgot about (DOH).

Thanks RFD.

[mstrouble]

What's up with Rogers today? I've been calling since 9:00 AM this morning and it's been consistently busy.

[belowzeros]

What's up with Rogers today? I've been calling since 9:00 AM this morning and it's been consistently busy.


well a kabillion people likely got cellies or tv boxes etc for xmas and this is the first chance they probably got to call and some probably thought rogers wasn't open till Monday.

[sabrederek]

What's up with Rogers today? I've been calling since 9:00 AM this morning and it's been consistently busy.

I only got a busy signal once. the rest was waiting on hold for a long time (I gave up a few times as I need the phone).

Check your number, I used the CS 888-764-3771 number.

[seanm2000]

has anyone got the 2 years free HD PVR recently? I have tried 3 times now and the most I can get is 1 year. Last poster to say they got it was mid December.

I have been poilte even when call 2 was a jerk.

I have mentioned I have been with Rogers for over 20 years.

I mentioned I have multiply services with them

I even mentioned the free HD PVR Bell is offereing (ok, I extented the 1 year to 2).

and still nothing, if I buy the box from FS or Costco there is nothing extra other than the discounted price on the box... nothing from Rogers.


Yes, I called in about 2-3 weeks ago and got a Free HDPVR for 2 years and a free HD non-pvr for 2 years as well. It was no problem getting both of the boxes. I originally had the HD non-pvr on the account free for a year and then told them I got another HD TV and saw bell has HD boxes for 1/2 off right now and that its a significant savings. He told me he'd give me both for 2 years and that I should call in again when the promotion ends to get it extended. And btw that Bell offer I am referring to is legit. Good Luck!

[deviouSx3]

they said they couldn't offer anything, nor could they match bell..

all they offered me was the one year free hd receiver, and that too for the deal from futureshop for buying an hd tv..

I bought the tv on boxing day but they didn't give me the "start kit" thats needed by rogers to give me the one year free.. so I went to futureshop on 27th and they said they were too busy to do any changes. Went on 28, they were sold out.

We have vip cable with specialty channels that cost like $25 extra, along with the digital cable box rental, the high speed internet and telephone service..
You'd think they would help out just a little bit by offering something at least.

I'm seriously considering switching to satellite, maybe bell but I heard they are just as expensive.. Might have to take the route thats actually free after the initial installation -_-

I hate rogers now =)

[riceman]

Hey Guys,

Have any of you tried to call back after getting a deal to get a second HD Receiver? I called yesterday and received the following:

1 Year HDPVR
1 Year VIP
3 Months Specialty Channels
20% of Internet.

I asked numerous times if I could get a Regular HD Box and a HDPVR, and the guy said he could only do HDPVR OR a Regular HD Box and for only 1 year. :(

Also, the guy mentioned that I needed a technician to come in to turn on a "switch" for the digital cable. Anyone have an idea what the "switch" is?

Thanks

[MrWizard]

Also, the guy mentioned that I needed a technician to come in to turn on a "switch" for the digital cable. Anyone have an idea what the "switch" is?
Thanks

If you had basic cable before, or anything under "ultimate" as Rogers classifies it, they need to flick a switch in the trap on the outside of your house in order to get VIP. If that's the case, they shouldn't need to come inside...

[bigasif]

Hey,
Just popping in to see if I can get some advice from anyone that's been in the same situation as me, or if anyone has suggestions on how I can get what I'm looking for...

So last boxing day, I bought an HDTV, and got the free 1 year HD (non-pvr) box, which expires very soon. I've been with Rogers for VIP Cable and Hi-Speed internet for a very long time (10+ years I'm sure) and I plan on returning this HD box to avoid the $12/month fee. What I want to know is how should I go about getting the free HD-PVR for 2 years?

Should I return this box first, then call Rogers, say "Cancel Cable", and then ask how to cancel cable, as Bell is offering 2 years free HD-PVR, or should I keep the box, and call them, or should I do something else?

Any suggestions or help would be greatly appreciated! Thanks alot!

BiGaSiF

[onexeyed]

This help my dad when he called on Sunday. My dad was told he could get a year free Rogers HD service when he bought his HD TV. My dad called Rogers and ending up receiving 1 free HD-PVR box (not the regular HD box), 1 year free HD specialty channels, 6 months of TMN channels, and 3 months of specialty channels. My dad was very insistent but always remained calm. Rogers came yesterday and everything is set everything up. The call, even though took a few hours, was well worth it for a year of free service.

[grah7830]

I've called three times now, including once to retentions, and the most I can get is six months.

Do TVs bought from Sears come with the Rogers HD Starter Kit that offers however many months of a free HD box? Or is that just from BB/FS?

[jtw08]

I just wanted to say thanks to everyone for all the advice I received on this forum.

I have been a long time customer with Rogers (both cable and high speed internet) and had been renting an HD PVR for about 2 years now and a regular PVR for about 1 year before that. I had been thinking about buying a PVR but was waiting for a new higher capacity PVR to come out since the current Scientific Atlanta 8300 HD PVR is probably at least 3 year old technology.

I went to the Bell web site to see what they were offering and they had a deal for their HD PVR for half-price (you actually pay the full price of $600 but then you get $300 worth of free programming credits. The deal ends Dec. 31 but they will probably have something else in the new year). I called Rogers and told them I was thinking of buying a PVR and mentioned the Bell deal and asked them if they could match it. The rep transferred me to a customer service person who then proceeded to offer me 2 years of HD PVR rental for free as well as a lowering of the rest of my services by about 12%. My quarterly bill has now dropped from about $396 to $272. It definitely pays to ask and would not have not known what to expect if it were not for the info I received on this forum

Happy New Year!

[sunchaser53]

Just got the HDTV over the boxing day and called, and got offer this deal:

2 years of HD Regular Box rental FREE
3 Months of HD Special Channels FREE
Digital VIP Package At $40.13 TAXES IN.

I think this is a pretty good price for this package considering I am paying the regular channels at $39.50 including taxes right now, but should I take this package deal or can I get better than this?

A little advice would be appreciated. :-0

[iluvsdadeals]

Yes, I called in about 2-3 weeks ago and got a Free HDPVR for 2 years and a free HD non-pvr for 2 years as well. It was no problem getting both of the boxes. I originally had the HD non-pvr on the account free for a year and then told them I got another HD TV and saw bell has HD boxes for 1/2 off right now and that its a significant savings. He told me he'd give me both for 2 years and that I should call in again when the promotion ends to get it extended. And btw that Bell offer I am referring to is legit. Good Luck!


Can anyone who manages to find a good rep like this possibly get a name and ext? As many people have stated it seems like there are very few reps who'll give the 2 YRS FREE PVR deal without a lot of hassle. All I can get is one year.

Thanks!

[akirika]

Took the plunge and gave it a try - spoke with Customer Relations.

Got 1 year HD PVR
1 year specialty pack HD channels
10% off total bill
(I do't have Rogers phone or wireless)

Good enough for now - I'm happy. The PVR was the most important thing!

whats the # to call?
what was your arguments?

thanks,

[Idontdomornings]

I also want to thank everyone who has offered advises on all the RFD forums. Every post is just tremendously helpful!!

Appreciate if anyone can confirm this:
I am getting the 15% bundle discount on all my Rogers services (cable/internet/home phone/wireless). I phoned last week and got a FREE HD PVR for 2 years, and also got 20% off my cable services. But when I receive the confirmation, they gave me the 20% discount, but took away the 15% bundle discount. I phoned them again, they said they won't give 20% off on top of the 15% discount, is that true. She said I will go back to my bundle discount after the 20% discount promotion ends.

Happy New Year everyone!

[mapleflag]

Can anyone who manages to find a good rep like this possibly get a name and ext? As many people have stated it seems like there are very few reps who'll give the 2 YRS FREE PVR deal without a lot of hassle. All I can get is one year.

Thanks!

I wish you luck the next time you try.

And I don't know whether they give their particular extension numbers, but in my experience, if a rep gives his/her telephone number that's supposedly assigned to their location (Toronto, Brampton, Kitchener, NB, etc) the call is answered by the next available agent regardless of where they are. It's almost like winning a lottery if they are able to transfer the call to the particular rep you want.

Happy New Year, everyone!

[fix23]

i called retentions on boxing day because i got a 32" lcd, and when the girl answered, i just made sure to be extra polite (i.e. merry christmas, did you get everything you wanted, blah, blah, blah) and told her that i got a new tv, and needed a second hd receiver. I asked if they had any promotions, and she said that she could give me the HD box (non pvr) for free for a year. I said thank you, and asked if i could leave a message to her supervisor about her. she said yes and transfered me to the voicemail. I also have the 2 years free hdpvr, so i am paying $0 for the two boxes.

Thank for the reply.
(whoever else can answer this PLEASE DO! thanks.!)
Heres a little background for me.. About 4 years ago they took off a channel on basic cable tv so i called and complained and got 1 year of the older box free. well i still have that box and they have no called or said anything... score!
Im wondering if i do what you do (be nice,ask for promotion, say i just got a tv, ect) can i do that AGAIN? like get the year free, but just keep using it after that year? or will they start charging me (wihtout warning?)

Thanks, any other info, id greatly appreciate!

[sillysimms]

Thank for the reply.
(whoever else can answer this PLEASE DO! thanks.!)
Heres a little background for me.. About 4 years ago they took off a channel on basic cable tv so i called and complained and got 1 year of the older box free. well i still have that box and they have no called or said anything... score!
Im wondering if i do what you do (be nice,ask for promotion, say i just got a tv, ect) can i do that AGAIN? like get the year free, but just keep using it after that year? or will they start charging me (wihtout warning?)

Thanks, any other info, id greatly appreciate!

They free PVR promotion will expire at the end of 1 or 2 years (or whatever they give you). At the expiry you can call back and hopefully get it extended as others in this thread have successfully done.

[ayb]

I also want to thank everyone who has offered advises on all the RFD forums. Every post is just tremendously helpful!!

Appreciate if anyone can confirm this:
I am getting the 15% bundle discount on all my Rogers services (cable/internet/home phone/wireless). I phoned last week and got a FREE HD PVR for 2 years, and also got 20% off my cable services. But when I receive the confirmation, they gave me the 20% discount, but took away the 15% bundle discount. I phoned them again, they said they won't give 20% off on top of the 15% discount, is that true. She said I will go back to my bundle discount after the 20% discount promotion ends.

Happy New Year everyone!
lol... you want 35% off?
Exactly what they told me a year ago, the bundle discount kicks in after the promo, so that sounds about right. I just got a call from them actually this month offering to extend the $10 off promo on my home phone if I stay with them another year. Another year of paying $10 less? Why not..... :D

[Orion168]

I also want to thank everyone who has offered advises on all the RFD forums. Every post is just tremendously helpful!!

Appreciate if anyone can confirm this:
I am getting the 15% bundle discount on all my Rogers services (cable/internet/home phone/wireless). I phoned last week and got a FREE HD PVR for 2 years, and also got 20% off my cable services. But when I receive the confirmation, they gave me the 20% discount, but took away the 15% bundle discount. I phoned them again, they said they won't give 20% off on top of the 15% discount, is that true. She said I will go back to my bundle discount after the 20% discount promotion ends.

Happy New Year everyone!


Yes, you cannot stack 20% on top of the 15%, it's one or the other. But you should still get the 15% off the other services (ie. internet, phone, wireless).

[grah7830]

So after another call today, I was finally able to get a HD terminal (not PVR) and the HD Theme Pack both free for a year. That's obviously not as good as many of you got, but it will do for now...and I didn't much care about a PVR anyways.

Quick question: I'm picking up the HD box tomorrow. Will it come with a HDMI cable or component cables...or will I have to provide them myself?

[kjc]

So after another call today, I was finally able to get a HD terminal (not PVR) and the HD Theme Pack both free for a year. That's obviously not as good as many of you got, but it will do for now...and I didn't much care about a PVR anyways.

Quick question: I'm picking up the HD box tomorrow. Will it come with a HDMI cable or component cables...or will I have to provide them myself?

Component should be provided, no HDMI.

[grah7830]

Component should be provided, no HDMI.

Perfect, thanks.

[dmpP]

don't get tempted by their wonderful offer to rip you off and chrge $50 for an HDMI... :lol:

[jamgyu]

for people threatening to switch to Bell as a way to get the HDPVR free here's another bit of ammo for you....

Tell Rogers retentions that you're switiching to Tell because you're a big sports fan and Bell has TSN2 which Rogers doesn't.

A friend of mine used this reason a short while ago and he ended up getting a free HDPVR rental with a couple

[bradb]

I tried this awhile ago and came out with the following:

- free HD Terminal rental for 2 years (non-pvr)
- 20% savings on Rogers Home Phone

Then during boxing day when many places were selling the HD PVR box for $299 I thought maybe a PVR would be a nice thing to have, and was about to buy one, but the girlfriend said she'd give Rogers a call to see if we could get a free rental.

So she ended up calling a few days ago, and whoever she talked to mentioned something about us already calling and inquiring about a free pvr rental (and instead given just a regular HD terminal rental for free), and that the best we could get was a free rental for 6 months if we agreed to rent the box for another 6 months. So I'm wondering, since they record these things in their system, how are some of you calling back after 3-4 failed attempts and managing to get the deal? I'd ideally like to avoid the "Sir, I'm sorry but we already told you no" situation. :)

[silvery]

I tried this awhile ago and came out with the following:

- free HD Terminal rental for 2 years (non-pvr)
- 20% savings on Rogers Home Phone

Then during boxing day when many places were selling the HD PVR box for $299 I thought maybe a PVR would be a nice thing to have, and was about to buy one, but the girlfriend said she'd give Rogers a call to see if we could get a free rental.

So she ended up calling a few days ago, and whoever she talked to mentioned something about us already calling and inquiring about a free pvr rental (and instead given just a regular HD terminal rental for free), and that the best we could get was a free rental for 6 months if we agreed to rent the box for another 6 months. So I'm wondering, since they record these things in their system, how are some of you calling back after 3-4 failed attempts and managing to get the deal? I'd ideally like to avoid the "Sir, I'm sorry but we already told you no" situation. :)

Most likely because you already accepted the 2 yr hd terminal so the notes were added to the order, most ppl don't accept the order and call back until they get the deal they want.

[D-Sisive]

i called in, said cancel cable, got a rep and told about bell having hd pvr for 2 years free and that i was a customer for 20+ years

got:

2 x HD PVR for 2 years free rental
kept my basic cable at 28.49
kept my one international channel at 19.95-5.50 (this 5.50 savings expires dec31 2049, the rep and i had a good laugh
still have to pay the 2.99 digital services fee

he didnt mention any other fees but if it comes up on the next bill i will call in and get it credit since i called in around sept08 and didnt have a hdtv yet but talked to a rep and she said all fees would be waived and she put a note in...but we'll see

overall im happy

gonna call in next month and complain about TSN2 and get some other stuff if possible

first time calling into rogers cable dept so i think i deserve to get a few more freebies than new customer promotions based on my revenue to them all these years (honestly i would switch to bell since rogers has nothing to keep me besides giving a better deal)

oh yea i forgot to get transferred to consolidations dept to get discount on my cable+wireless...the rep today told me about it and said there is no more discounts he can give (but really all he gave me was 2 free hd pvr for 2 years)

[jebise]

As a new customer what could i get, we had rogers before but then got rid of it because it became to expensive. But would like to know what freebies i can get as i am thinking of going back to rogers and the fact that now i have a HD TV i really want that HD PVR. So what should i say to them, we have been with rogers for 15 years until we cancelled our service last year. I forgot to mention i did pick up a tv on boxing day from BB if i can use that to get more freebies.

[felixmo]

Just got off the phone from Rogers

Got 1 yr free HD PVR rental

and $10 off my bill per month for 1 yr

Savings of about $408:D

[jebise]

I am wondering if the deal i got from rogers was a good one. Can i get your input?? Here is what i got

1 HD PVR free rental for a year
1 MORE HD PVR free rental for 6 Months
You basic 100 channels PLUS 20 HD Channels
VIP package FREE for 3 Months

For the first months its $75.46 which includes installation, Then it will be 47.86/month for 3 months after 3 months they will charge 8.99 for the vip channels. This took me about 2 hours to get and since i was a new customer.

[Justine]

I bought a new tv recently from the brick and was offered free hd programming for one year for $20 up front. I got a package with a cd-rom in it and some information. I still have to call/go to Rogers and see what I actually get with this and whether it is actually free.
Has anyone tried this recently?

[jcutner]

I bought a new tv recently from the brick and was offered free hd programming for one year for $20 up front. I got a package with a cd-rom in it and some information. I still have to call/go to Rogers and see what I actually get with this and whether it is actually free.
Has anyone tried this recently?

yea its legit - there is no catch

i did this last year - the regular hd box is free for 1 yr
or, hd pvr free for 6 months

[bigasif]

yea its legit - there is no catch

i did this last year - the regular hd box is free for 1 yr
or, hd pvr free for 6 months

+1
I got the same starter kit for free when I bought my tv last boxing day. One year free hd box rental was great! Now I've gotta see if I can get an hdpvr free for a year or two by calling them up...

[VivienM]

Got flyer from Bell for their new entertainment service. The one that gets you Internet + TV including movies for $75/month.

Called up Rogers, and they gave me lots of stuff... though I admit to being skeptical that this is what I'm actually getting until I get my bill at the end of next week.

[zavar]

Got flyer from Bell for their new entertainment service. The one that gets you Internet + TV including movies for $75/month.

Called up Rogers, and they gave me lots of stuff... though I admit to being skeptical that this is what I'm actually getting until I get my bill at the end of next week.

Could you buy chance scan the Bell flyer and post it here, would be useful when I call up Rogers.

Thanks!

[VivienM]

Could you buy chance scan the Bell flyer and post it here, would be useful when I call up Rogers.

It's at http://entertainment.bell.ca/

That being said, the Rogers people DID take a serious look at the web site while I was on the phone. It's only available in a few areas in Toronto... so if you're elsewhere, you probably won't get far.

[Ebtek]

Got flyer from Bell for their new entertainment service. The one that gets you Internet + TV including movies for $75/month.

Called up Rogers, and they gave me lots of stuff... though I admit to being skeptical that this is what I'm actually getting until I get my bill at the end of next week.

It's at http://entertainment.bell.ca/

That being said, the Rogers people DID take a serious look at the web site while I was on the phone. It's only available in a few areas in Toronto... so if you're elsewhere, you probably won't get far.



this is worthy of it's own thread, IMO.

[choch]

this is worthy of it's own thread, IMO.

definitely worth its own thread. internet + cable with movies and HDPVR for 75 bucks!

[mjl_toronto]

It's at http://entertainment.bell.ca/

That being said, the Rogers people DID take a serious look at the web site while I was on the phone. It's only available in a few areas in Toronto... so if you're elsewhere, you probably won't get far.

Wow, that is an awesome deal! Apparently their internet speed is between 23-30 mbs.

I called Rogers and got my free HDPVR extended for another 2 years and a 20 or 30% discount on my package even though I don't qualify for the Bell offer. The Bell guy did say they're trying to expand the new network to all of Toronto this year but not sure how knowledgeable he is about that.

Thanks for posting the website!

[pestul]

I'm almost done my first year of free PVR and I have a single-tuner model. Has anyone successfully attempted to have their PVR changed over to the dual-tuner model and still retained free rental? I'm a little worried about making the effort when it could cost me my promotional offer all together..

[spdrmn]

I'm almost done my first year of free PVR and I have a single-tuner model. Has anyone successfully attempted to have their PVR changed over to the dual-tuner model and still retained free rental? I'm a little worried about making the effort when it could cost me my promotional offer all together..

I did just that and better. use the 2 Magic words "Expressview" "TSN2"

I had a year free box rental and free HD channels when I bought my TV last Christmas, it expires in mid January, so I called them up and threatened to go back to bell and got another year on my existing HD box free, another HDPVR free for a year and $20 a month off my existing package.

In short I get an extra HDPVR for a year and pay $20 less a month. (they also screwed up my order so I managed 3 months free internet as well (about $150) )

man I love the retention dept.

[chrisanthony14]

i just but a lcd tv..i really need to try hd tv..

[adamm]

i've had my free HD PVR for just over a year (got it last year before christmas) and I don't think I can ever not use PVR. I'm attached to PVR now! And the HD channels are great obviously.

When I first got the promotion last year they only gave me HD channels that were part of the promotion, which was ony about 5-10 HD channels. I called about a month later and I told the guy that the last rep I talked to told me he was going to give me ALL the HD channels (35-40 channels or something), and that I had been so busy for the past month that I didn't have a chance to call because the channels weren't activated yet. He said he would look over the notes to see if it was offered to me. He put me on hold and came back after about 10 minutes and said that it didn't say anything about that in the notes. It took a bit of time to convince him that another rep said he would do it, but eventually he just said "ok I'll give you the benefit of the doubt this time."

I called Rogers and got my free HDPVR extended for another 2 yearsHow long did you have the free HDPVR before extending it?

I'm almost done my first year of free PVR and I have a single-tuner model. Has anyone successfully attempted to have their PVR changed over to the dual-tuner model and still retained free rental? I'm a little worried about making the effort when it could cost me my promotional offer all together..
what is a single-tuner/dual-tuner??

EDIT: nvm, figure it out: "A Dual-Tuner Digital Video Recorder is a DVR that records two TV programs to the DVR Hard Drive at the same time."

This is the type of HDPVR that I got last year when I originally got the promo. I can record two shows at the same time or record one and watch another. I thought that was the standard HDPVR box from rogers.

In short I get an extra HDPVR for a year and pay $20 less a month.It kinda makes you wonder how much profit they're actually making if they can give you such a big discount without blinking. And how much profit they're making off the ppl who don't even know about these promos. And I'm sure they're still making a substantial profit from you and I, even with all the "supposed" savings we got.

[pestul]

I did just that and better. use the 2 Magic words "Expressview" "TSN2"

I had a year free box rental and free HD channels when I bought my TV last Christmas, it expires in mid January, so I called them up and threatened to go back to bell and got another year on my existing HD box free, another HDPVR free for a year and $20 a month off my existing package.

In short I get an extra HDPVR for a year and pay $20 less a month. (they also screwed up my order so I managed 3 months free internet as well (about $150) )

man I love the retention dept.

Well, my current offer is good until Feb 2010.. I've just found that a dual-tuner PVR would be of benefit to me. I find on several occasions I want to record a show and watch another (you can't on single tuner to answer the question above). I might be pushing it by going for it though.. I don't want to lose the whole works lol.

[vellan]

thanks for the heads up re: bell entertainment package. just got an HDTV and this will be good ammo.

[adamm]

thanks for the heads up re: bell entertainment package. just got an HDTV and this will be good ammo.

what exactly are you trying to get from rogers with the bell entertainment package??

[Demonoid]

Hello guys I'm new here,

I would like to know how to get Rogers HD box for a free trial(possibly with movie packages)

What exactly needs to be done ? Do I have to call Rogers and ask them to offer me a free trial ? Can everyone do this ? ( I've been a rogers customer for 5+ years, with everything: tv, telephone,internet.) Is there a catch for this trial ?(like I have to sign a 2year contract or something) or you just call and then they send you a box ? What about additional fees involved ? (installation, activation, etc.)

I'm asking this, because a friend of mine got a trial somehow, but I did not get a chance to ask him about it, so I thought maybe you guys know anything, as I'm looking at all these free offers that people get.

Thanks a lot.;)

[shadowsteve]

Best I could get was 12mo HDPVR and 3mo HD specialty pak. I've only had the account for 5 months since when I lived outside of town there was no cable. I just told retentions that Bell wanted me back as a customer and offered me free HD so they countered. I also have the 43$ VIP already.

[Agram]

For that Bell package what part of Toronto do you have to live in? How much would it be if you add the phone to the package?

[mjl_toronto]

How long did you have the free HDPVR before extending it?


I only had 1 year of free HDPVR before extending it for two years. I didn't have cable with Rogers before but still successfully negotiated 1 year free, along with some other goodies.

Regarding the Bell package, they don't post what areas are offered but it's a very simple and painless phone call to the number on the website to find out. It took less than a minute for the rep to look up my address and tell me all about the service/promotion. He even told me no home phone line is required for this package.

I'm really hoping Bell offers this new fibre optic service in my area by the end of 2009. It'll take a lot more than 20% off programming and a free HDPVR to make me stay with Rogers. I mean, 23 to 30 mbps!!!!! Wonder what Rogers will do to counter that.

btw, anyone call Rogers about the internet and tell them how fast Bell's new service is? I'd like to know what the reps reactions have been like. Unfortunately I forgot to even mention that.

[MrCheap]

That's a great deal on the new bell service. Their regular price is still cheaper than robbers, oops I mean Rogers.

Rogers had better take a good long hard look at their pricing and service, they're about to get an a$$ whooping.......

[speedy726]

Long live retentions!

I bought the HD PVR from Sears at a great price of $300 and was about to call Rogers and strike a deal for TSN HD and Raptors TV HD programming. Fortunately, I came across this post re: the $75 HDTV+Internet Bell offer before making the call because it definitely saved me $500 over the next 2 years:

By the time I got off the phone with retentions, I got the following:

- Free PVR rental for 2 years
- $10 OFF Rogers home phone (every mth for 1yr)
- $9 OFF high-speed Internet (every mth for 1yr)
- Free Raptors TV HD and TSN HD for 3 mths

Mind you, all my services are with Rogers and have been with them since the early 90's. Perhaps that had something to do with the good deal I got so YMMV.

Seems like I will have to return my PVR to Sears and collect my $300! Thanks OP!!

[Justine]

I tried getting my free hd from rogers tonight, but they were all out. Trying again tomorrow. All I offered us was one year free hd regular channels and three months free of speciality channels (TSN, TLC, and one other one). Is that good? Can they offer me more?

[CSIFan29]

On Bell's page are a la carte channels in the 82.50 service PPV?

By comparison, I currently have the $65 package equivalent at Rogers (HD PVR with specialty package) - but paying $105. Rogers told me they'd match but I have to go through retentions tomorrow, he put a note on my account. Though for $10 more in Bell's $75 package, I'm going to get Rogers to throw in the movie channels (TMN, TMNHD, TMD on demand (in HD too!))- excellent for another 10/mnth considering I extended my PVR capacity to 1TB this weekend! I can't wait until retentions opens. I love you RFD!

[Forsidan]

I called Rogers and told them that Bell was offering me a HD PVR box for 2 yrs.
Agent noted that I have been w/ Rogers for 13 yrs, came back and offered me 1 yr HD PVR free + 3 mths specialty channels.
:razz:

[krecad]

A couple of my discount deals were coming to an end so I called an agent first and offered me nothing. Asked him to transfer me to Retentions and only thing I got was 20% off internet extension. Currently paying $12 a mth for the HD PVR. I am seriously considering dumping all my services with them and going Bell with all.
Robbers

[monit88]

I live in Ottawa, ON. Been customer for 2 yrs

Recieved:
Digital VIP
HD specialty pack for 1 yr free
HDPVR for 2 years

Cost : $62.63

[shadowsteve]

I called Rogers and told them that Bell was offering me a HD PVR box for 2 yrs.
Agent noted that I have been w/ Rogers for 13 yrs, came back and offered me 1 yr HD PVR free + 3 mths specialty channels.
:razz:

Yeah that's the same they did for me. I tried to push but the girl wasn't budging on the 3 mon HD specialty part. No point looking a gift hors in the mouth. I can always return to the trough again in a few months.

[adamm]

It'll take a lot more than 20% off programming and a free HDPVR to make me stay with Rogers. I mean, 23 to 30 mbps!!!!! Wonder what Rogers will do to counter that.

btw, anyone call Rogers about the internet and tell them how fast Bell's new service is? I'd like to know what the reps reactions have been like. Unfortunately I forgot to even mention that.
20-30mbps is just a bullsh*t sales term if there is a monthly cap or throttling. Does anyone know if Bell throttles or has a monthly cap on their 20-30mbps internet service?? You won't notice a difference in the internet speed unless you're downloading/uploading large amounts of data, and if you are, then a monthly cap or throttling will pretty much make it as useless as rogers internet (they cap 60gb for the Express and I think 90gb or 95gb for Extreme). Btw, the Rogers Express service is 7mbps and the Extreme is 10mbps, so the Bell service is (supposedly) 2-3 times faster.

I'm going to call tonight an talk to a rep about the bell $75 package. Maybe I can get some free movie channels on top of the hd-pvr I already have. <crosses fingers>


I called Rogers and told them that Bell was offering me a HD PVR box for 2 yrs.
Agent noted that I have been w/ Rogers for 13 yrs, came back and offered me 1 yr HD PVR free + 3 mths specialty channels.
:razz:
wow............................................... .......................

you have been a rogers customer for 13 years and you got a whopping year of free hd............................... wow. Rogers is so good to their long term customers.................................... wow. :cheesygri :-0


Yeah that's the same they did for me. I tried to push but the girl wasn't budging on the 3 mon HD specialty part. No point looking a gift hors in the mouth. I can always return to the trough again in a few months.
I found that the trick is turn down the offer and keep calling back. Eventually you'll get a nice, generous rep and s/he will give you what you want. When I was trying to get the HD-PVR promo for 2 years a year ago, it took me 6 calls over a span of two days until I got it. They kept offering me the same as what you got, 1 yr free and 3 months HD specialty pack (bullsh*t). The last time I called, I told the woman the exact same thing I had said the last 5 times and she said "no problem, let me just pull up your account and I'll add it." and she was done in 10 min.

[shadowsteve]

I found that the trick is turn down the offer and keep calling back. Eventually you'll get a nice, generous rep and s/he will give you what you want. When I was trying to get the HD-PVR promo for 2 years a year ago, it took me 6 calls over a span of two days until I got it. They kept offering me the same as what you got, 1 yr free and 3 months HD specialty pack (bullsh*t). The last time I called, I told the woman the exact same thing I had said the last 5 times and she said "no problem, let me just pull up your account and I'll add it." and she was done in 10 min.

Thanks for the info. I'll try this next time. I haven't had cable for 20 years as I was out in the country and satellite was the only option. I've had Rogers for 5 months so I'm wasn't sure how far I could push them before they just tell me to cancel if I want.

[MrCheap]

Actually Adamm, I have to disagree about noticing the speed or not. Even if you download ONE movie a month you'll notice the speed (but then again, that speed is dependant on the source).

Put it this way: compare it to a top fuel AA dragster, you don't have to drive 500 miles to know it's fricken FAST lol.

[comicbookguy]

the bell entertainment deal looks good on its own actually. it's good to know there's a good backup plan should rogers actually cancel your subscription.

[jimmyswats]

I just dropped off the friends and family discount from last year so decided to give this a try. I'm maybe not as aggresive as some of you, I was simply looking to get a significant discount from what I was now paying. Please comment if you think I got a good deal, it seems reasonable to me after calling Bell's winback promotion:

Home Phone with VM and CD
Express Internet
2 HDPVR's
VIP
HD Specialty
TMN

Price for 12 months = 136.66

[MrCheap]

I just dropped off the friends and family discount from last year so decided to give this a try. I'm maybe not as aggresive as some of you, I was simply looking to get a significant discount from what I was now paying. Please comment if you think I got a good deal, it seems reasonable to me after calling Bell's winback promotion:

Home Phone with VM and CD
Express Internet
2 HDPVR's
VIP
HD Specialty
TMN

Price for 12 months = 136.66

I'm hoping that price is per month lol......

[Big Shooter]

I'm hoping that price is per month lol......
gotta be!! :!:

[CSIFan29]

Creepy music on the way to retentions, anyone else? :lol:

[prynce]

so do i call ask to be transferred to retentions or customer relations? The reps say i can't get the 3 months free HD speciality pack without upgrading from basic to whatever they call it. Common im not going to pay for regular tsn and discovery only to get the same channels in HD. What to do lol

[bigasif]

I found that the trick is turn down the offer and keep calling back. Eventually you'll get a nice, generous rep and s/he will give you what you want. When I was trying to get the HD-PVR promo for 2 years a year ago, it took me 6 calls over a span of two days until I got it. They kept offering me the same as what you got, 1 yr free and 3 months HD specialty pack (bullsh*t). The last time I called, I told the woman the exact same thing I had said the last 5 times and she said "no problem, let me just pull up your account and I'll add it." and she was done in 10 min.

Hey,
Mind if I ask what you said to them? Can you suggest a way for me to get the 2 years HD-PVR + any other bonuses/discounts/channel packages, etc. I've been with Rogers VIP cable + HiSpeed internet for at least 10 years. My 1 year free regular hd terminal (non-pvr) is coming to an end in a few days, which I received when I bought my HDTV last boxing day. I basically want to call in and get the hd-pvr for free, preferably for 2 years, plus anything extra, like extra hd channels, etc...

I don't need to keep the current terminal, as we only have 1 HDTV in the house, and the other one is using a regular sd terminal (unless we can use an hd terminal on a non-hd tv??? is that possible? That way, we would save the $5 a month we pay for that box, if they let us keep the current hd terminal for free plus the pvr for free too)

And yeah, how should I get directed to them? This is basically the plan I was going to follow. Call the regular Rogers line, say "Cancel Cable" and then ask the rep if we need to give an advance notice or something if we want to cancel, as Bell is offering is a free hdpvr for 2 years if we make the switch. Also let them know that they're willing to give us a better deal if we make the switch for both internet and tv. And then finally mentioning the new Entertainment Service, saying that they let you keep the pvr for as long as you have the service, plus they have more hd channels and faster internet.

What do you think/suggest? Thanks!

[i-o_o-i]

anyone do this with a new account? I'm moving in a couple of weeks and I'm going to be signing up for my cable and internet service in a new account (so I'm not transferring what I have now). Would it actually be harder or easier to get a free HDPVR rental from them when I am creating a new account with them?

[adamm]

Actually Adamm, I have to disagree about noticing the speed or not. Even if you download ONE movie a month you'll notice the speed (but then again, that speed is dependant on the source).

Put it this way: compare it to a top fuel AA dragster, you don't have to drive 500 miles to know it's fricken FAST lol.
actually I have to disagree with you. :cheesygri I'll counter your analogy: You won't know how fast the dragster really is if you don't push the pedal all the way to the ground. I don't consider downloading 1 movie a month "pushing the pedal to the metal".

Hey,
Mind if I ask what you said to them? Can you suggest a way for me to get the 2 years HD-PVR + any other bonuses/discounts/channel packages, etc. I've been with Rogers VIP cable + HiSpeed internet for at least 10 years. My 1 year free regular hd terminal (non-pvr) is coming to an end in a few days, which I received when I bought my HDTV last boxing day. I basically want to call in and get the hd-pvr for free, preferably for 2 years, plus anything extra, like extra hd channels, etc...

I don't need to keep the current terminal, as we only have 1 HDTV in the house, and the other one is using a regular sd terminal (unless we can use an hd terminal on a non-hd tv??? is that possible? That way, we would save the $5 a month we pay for that box, if they let us keep the current hd terminal for free plus the pvr for free too)

And yeah, how should I get directed to them? This is basically the plan I was going to follow. Call the regular Rogers line, say "Cancel Cable" and then ask the rep if we need to give an advance notice or something if we want to cancel, as Bell is offering is a free hdpvr for 2 years if we make the switch. Also let them know that they're willing to give us a better deal if we make the switch for both internet and tv. And then finally mentioning the new Entertainment Service, saying that they let you keep the pvr for as long as you have the service, plus they have more hd channels and faster internet.

What do you think/suggest? Thanks!
well I'm kinda sidetracked at the moment, I'll try to post a better response later... but basically just mention that bell offered you the 2 years hd-pvr. Like I said earlier, the first 5 times I called, they kept offering me 1 yr free hd pvr with 3 months of the hd specialty channels... I said no thank you each time and kept calling back. The 6th time was the charm :razz:

[mjl_toronto]

actually I have to disagree with you. :cheesygri I'll counter your analogy: You won't know how fast the dragster really is if you don't push the pedal all the way to the ground. I don't consider downloading 1 movie a month "pushing the pedal to the metal".

But if both dragsters in the race don't let you push the pedal all the way to the ground, I'd still rather be the one finishing first :D

[bpcrally]

We called in an got an HD PVR and 2 HD boxes for a year.. now all our tvs have HD!

[pierrefleur]

We called in an got an HD PVR and 2 HD boxes for a year.. now all our tvs have HD!

How long have you been a Rogers customer?

[oasis100]

Are there current BELL HD PVR deals to refer to when calling Rogers?

[orighammer]

It is possible to add on to your already free 2 years. I have never paid for the HDPVR and my 2 years free was about to expire. I called in and got it renewed for free for another year. The first person told me no because I had never paid and they needed to see some sort of commitment. How about the fact I've been a rogers customer for over 10 years, hows that for commitment. Well I called again and they gave it to me, plus the 20% off cable, $10 off internet, and HD specialty channels for 3 months. If at first you don't succeed, try try again. :)

Thanks RFD

[uber_uter]

Hey,
Mind if I ask what you said to them? Can you suggest a way for me to get the 2 years HD-PVR + any other bonuses/discounts/channel packages, etc. I've been with Rogers VIP cable + HiSpeed internet for at least 10 years. My 1 year free regular hd terminal (non-pvr) is coming to an end in a few days, which I received when I bought my HDTV last boxing day. I basically want to call in and get the hd-pvr for free, preferably for 2 years, plus anything extra, like extra hd channels, etc...

I don't need to keep the current terminal, as we only have 1 HDTV in the house, and the other one is using a regular sd terminal (unless we can use an hd terminal on a non-hd tv??? is that possible? That way, we would save the $5 a month we pay for that box, if they let us keep the current hd terminal for free plus the pvr for free too)

And yeah, how should I get directed to them? This is basically the plan I was going to follow. Call the regular Rogers line, say "Cancel Cable" and then ask the rep if we need to give an advance notice or something if we want to cancel, as Bell is offering is a free hdpvr for 2 years if we make the switch. Also let them know that they're willing to give us a better deal if we make the switch for both internet and tv. And then finally mentioning the new Entertainment Service, saying that they let you keep the pvr for as long as you have the service, plus they have more hd channels and faster internet.

What do you think/suggest? Thanks!

From my experience, it really seems to be luck of the draw. I tried speaking with different depts and using different approaches with them. In the end, I got lucky with a guy who was trying to give me 1 yr free HDPVR but couldn't get the code to work. A few minutes on hold and he comes back with 2 years free. If you're going to threaten to cancel just be prepared for someone who may go ahead and cancel your service without trying to convince you to stay. A number of RFDers have been called on their bluff.

[adamm]

Are there current BELL HD PVR deals to refer to when calling Rogers?
Bell frequently calls up non-bell customers and offers them hd-pvr for 2 years as an incentive to switch over to Bell. It's not documented, but as you can see from this massive thread, Rogers is willing to match the offer and then some.

Aside from that, someone posted a link to new packages from Bell a couple pages back: entertainment.bell.ca (http://entertainment.bell.ca) (go to the Packages tab). All of those packages include HD channels with PVR + internet for as low as $49.50 (reg. $99). The $75 package includes the movies channels as well. I'm planning on calling tonight to see what rogers can do to match any of those packages.

btw, I was reading up on Bell's Smart PVR service (http://entertainment.bell.ca/en/smart.html) and it looks sweet. Too bad Rogers doesn't have something like that... yet. You can record tv shows over the net via a web interface if you're not at home. Actually I was going through the entire site and Bell really amped up their services!! The Home Media feature sounds awesome, you can view your pics and listen to music from your PC (i guess over wireless internet connection).. So you basically have a media center ready to go!

From my experience, it really seems to be luck of the draw. I tried speaking with different depts and using different approaches with them. In the end, I got lucky with a guy who was trying to give me 1 yr free HDPVR but couldn't get the code to work. A few minutes on hold and he comes back with 2 years free. If you're going to threaten to cancel just be prepared for someone who may go ahead and cancel your service without trying to convince you to stay. A number of RFDers have been called on their bluff.
Well don't scare ppl. :razz: They may call your bluff, but the most they'll do is suggest you cancel your service or at worst, transfer you to the cancellation department. They won't just cancel it without your permission.

[taran420]

called in, and this

-1 year HD/PVR for free (1 year verbal agreement)
-1 year HD channels (normal package)
-3 months extended premium HD channels
- upgrade to VIP package
- and was paying 115 for cable (extended Basic) and internet. Now im gonna be paying 108.78 for VIP Cable plus internet

all in all im VERY VERY happy. After 1 year i will try again, and should get something, its 365 days away, a lot of things can happen

[adamm]

called in, and this

-1 year HD/PVR for free (1 year verbal agreement)
-1 year HD channels (normal package)
-3 months extended premium HD channels
- upgrade to VIP package
- and was paying 115 for cable (extended Basic) and internet. Now im gonna be paying 108.78 for VIP Cable plus internet

all in all im VERY VERY happy. After 1 year i will try again, and should get something, its 365 days away, a lot of things can happen

You should have asked to see if thy would match Bell's $75 package from http://entertainment.bell.ca ... it includes what you got plus some movie channels all for $75. (that's including internet)

btw, what are the HD Premium channels? I think that's what I got too, but I'm not sure if that's what it's called.

[cheapbastage]

success on first try!

I got the basic package everyone is getting. PVR + HD Specialty package for one year. I could of pushed for more, i was just happy to get the PVR and programming for $0. I almost bought a PVR over Boxing Days, glad I didn't. Not impressed with the interface after using Windows Media Center for SD, it's like going back 5 years or something.

[Agram]

Just wondering why you peple are not switching over to Bell?!

It seems to me they have a better service and package.

[CSIFan29]

Just wondering why you peple are not switching over to Bell?!

It seems to me they have a better service and package.

They don't have this in a lot of areas, including mine.

[speedy726]

Just wondering why you peple are not switching over to Bell?!

It seems to me they have a better service and package.

We have committed all our services to Rogers (Home Phone, Internet, TV and Wireless) and they have this program called Better Choice Bundles wherein the more services you have with Rogers (I think you need at least 3), the more discount you can get off your monthly bill (I believe 15% is the max). Plus it saves the hassle of doing all those overhead tasks associated with canceling and signing up with a new service provider (ie. returning your digital terminals, cable modems, scheduling when the Bell technician can come to your house to install the wires, etc.) I think it's much easier making the call to retentions more than anything else. In a nutshell, I'm a pretty lazy person :)

Looking fwd to watching my first Raptors game of 2009 in HD!

[eshax]

So I've been hounded all week by Bell asking if I would like to switch back and they threw some sorta good plan my way for phone, HDTV and internet that would come out to $114 a month. For some reason the deal was only with hi-speed light (500k) and not 7mbps hi-speed that I am currently getting from Rogers so I wasn't about to commit to anything yet.

So I called Rogers a couple of nights ago and got some good upgrades but nothing even close to what I know they could offer.

Called again this morning and got some really good upgrades (much better than the first call) and knew I was finally getting somewhere.

Called again tonight and finally got the plan that I think is best for me. It took 3 calls for me so you people out there keep at them!

Just call them back after a day or so and say the last plan offered was good but I want to see if you can possible do better.

I kept referencing back to the Bell deal offered to me so I did have a bit of leverage - but you can aways lie about this when you call!


SO in the end I got:

Home Phone: with call display, call waiting, voice mail and 500 minutes of North American long distance a month

Internet: Same old 7mbps download with 60 gig cap per month

TV: TWO YEAR free rental for a HDPVR AND regular HD terminal, VIP programming package and HD specialty package
(She also offered me the premium movie package with HD for 20% off a month or about $18 but I wasn't interested but I know some of you out there might be)

Total Cost Per Month WITH Taxes - $122

Not a bad total for the next 12 months!

[Orion168]

Just wondering why you peple are not switching over to Bell?!

It seems to me they have a better service and package.

Go for it, switch... but a few phone calls to Rogers, you'll get a similar deal or better, so it usually ends up not worth all the hassle.

HOWEVER, Bell recently launched the Bell Entertainment Service, which could be a real Rogers threat. Fiber to your home (like Verizon's FiOS) with IPTV, High Speed Internet and Phone services all for one low price. Unfortunately, it's not offered in my area...yet.

[adamm]

So I've been hounded all week by Bell asking if I would like to switch back and they threw some sorta good plan my way for phone, HDTV and internet that would come out to $114 a month. For some reason the deal was only with hi-speed light (500k) and not 7mbps hi-speed that I am currently getting from Rogers so I wasn't about to commit to anything yet.

So I called Rogers a couple of nights ago and got some good upgrades but nothing even close to what I know they could offer.

Called again this morning and got some really good upgrades (much better than the first call) and knew I was finally getting somewhere.

Called again tonight and finally got the plan that I think is best for me. It took 3 calls for me so you people out there keep at them!

Just call them back after a day or so and say the last plan offered was good but I want to see if you can possible do better.

I kept referencing back to the Bell deal offered to me so I did have a bit of leverage - but you can aways lie about this when you call!


SO in the end I got:

Home Phone: with call display, call waiting, voice mail and 500 minutes of North American long distance a month

Internet: Same old 7mbps download with 60 gig cap per month

TV: TWO YEAR free rental for a HDPVR AND regular HD terminal, VIP programming package and HD specialty package
(She also offered me the premium movie package with HD for 20% off a month or about $18 but I wasn't interested but I know some of you out there might be)

Total Cost Per Month WITH Taxes - $122

Not a bad total for the next 12 months!
The Bell Entertainment Service includes all that plus 15mbps FASTER internet speed than rogers AND some movie channels AND a much better PVR/home media center interface which allows you to program your PVR over the net (i.e. set a show to record even when you're out of the house) and more ALL FOR $75/month!! This Bell Entertainment Package is really going to set Rogers straight. They've been overcharging for their services for too long and now that Bell is upping the anti, hopefully rogers will get smart and do the same!

I'd be interested to see if Bell caps their customer's monthly bandwidth and how much the cap is set at.

Go for it, switch... but a few phone calls to Rogers, you'll get a similar deal or better, so it usually ends up not worth all the hassle.

HOWEVER, Bell recently launched the Bell Entertainment Service, which could be a real Rogers threat. Fiber to your home (like Verizon's FiOS) with IPTV, High Speed Internet and Phone services all for one low price. Unfortunately, it's not offered in my area...yet.
how do you know what areas bell is offering the entertainment service to?

[mjl_toronto]

I'd be interested to see if Bell caps their customer's monthly bandwidth and how much the cap is set at.
I called and found out the monthly cap is 60GB. Not sure about throttling.
how do you know what areas bell is offering the entertainment service to?

Give them a call. They're very quick and friendly. I guess they love their job 'cuz everyone who calls is just excited or dying to sign up.

[edgarb]

I currently have two HD PVR's free for one year from Rogers.

[Orion168]

how do you know what areas bell is offering the entertainment service to?

You have to call their Toll Free number to find out because it's only available in "selected" neighbourhoods. I suspect you won't find this info on their site because there are very few places they can offer it... for now.. 2009 will be their rollout year I think.

[Fonzy]

Just called and threatened to cancel hoping he would offer me a better deal which he didn't but just when he was canceling my service I told him bell offered me a better deal and he said what kind of deal I said they would give me a HDPVR rent free for a year and a discount and he said we can match that so I got a Free HD PVR for a year and 15% more off of my service on top of the 5% discount I already had off.

I never knew about any HD packaging deal...should I call back and see if they could give me a deal....what kind of HD channels did you guys get through retention?

[eshax]

I got the 17 free channels that come with the HD box plus the "HD theme pack" which is another 13 channels on top of that.

17 Free:
Sportsnet, Speed, Omni 1&2, Score, Sun TV, CBC, CBC Radio, Global, CityTV, CTV, E!, PBS, ABC, NBC, CBS, Fox, TLC, CNN

13 Theme:
TSN, LeafsTV, Discovery, A&E, HD Net, Raptors TV, ABC Seattle, CBS Seattle, NBC Seattle, Fox Seattle, WGN, Showcase, National Geographic

[bird]

Cable....

Dec 25 - Jan 24 Digital VIP Cable * 60.97
Savings: 12 Month VIP Discount- ends Feb 01/09 -3.00
VIP Digital Terminal 24.95
Savings: Free Terminal Rental-24Mths -24.95
HD PVR Digital Terminal Rental 24.95
Savings: Free Terminal Rental-24Mths -24.95
Digital Services Fee 2.99
Pick All Specialty Channels 41.99
Savings: Specialty 12 Months Free- ends Feb 01/09 -41.99
HDTV Digital Terminal Rental 12.95
Savings: Free Terminal Rental-24Mths -12.95
3 HDTV Channel Pak 0.00
HDTV Specialty Channel Package 8.95
Savings: Digital box 12 month offer -8.95
Other charges and credits
Savings: VIP Discount -6.48
Savings: Better Choice Bundles 15% Disc. -7.13
Total before taxes: $47.35
GST (#86239 5381) 2.37
PST 3.79
Total for Cable TV: $53.51

2 hdpvr box
1 hd box

Home Phone...

Dec 25 - Jan 24 Basic Line + 1 29.95
Savings - $10 off for 12 months -10.00
Savings - Better Choice Bundles 15% Disc -2.99
System Access Fee 5.95
Savings - 12 Month SAF Discount -5.95
Emergency 911 0.22
Message Relay (TTY) 0.19
Total before taxes: $17.37

GST 0.87
PST 1.39
Total for Home Phone: $19.63



had this deal almost a year.... called 15+ times to get it....

[Nettles]

I have Rogers basic cable (the $35 or 40/month) but I only get it on one tv. They say they'll charge me an extra $7/month for the 2nd TV cos they have to 'boost the signal' :confused:

I always used to get cable on up to 4 tvs for the same price (different company). Any way to get Rogers to give me cable on the 2nd tv and maybe a pvr or something (only one of my tvs is HD) without raising their price?

Otherwise might as well get satellite.

Btw...what's the bandwidth limits on this Bell Entertainment package? I'm getting 200 gb/month with Teksavvy at 5 mbps and happy with that atm.

[theavonlady]

anyone do this with a new account? I'm moving in a couple of weeks and I'm going to be signing up for my cable and internet service in a new account (so I'm not transferring what I have now). Would it actually be harder or easier to get a free HDPVR rental from them when I am creating a new account with them?


I'd also like to know.

I want to go with Bell for home for (they offer better HP that suits me then Rogers)

But I would like to go with Rogers for Internet and cable (Or just cable if they don't sweeten the Internet $$)

What should I say/do for a new account or am I screwed and have to pay until I am a customer for a while?

I'm looking for a good discount and free installation pretty much.

We own on Std Cable box and we're getting an HD PVR one when we purchase our TV soon with Free PVR for 6 mths.

Any advice is greatly appreciated!!!

[venividivici]

I have looked through this thread countless times over the past year.

I just got an email from Rogers this afternoon notifying me my online bill was available for viewing. I noticed that even though they cashed my payment for last month on Dec. 31st, 2008 (payment was due Jan. 4th, 2009), they saw it fit to add a $7.31 late fee to this month's bill which had an invoice date of Jan. 6th, 2009, which I am now going to have to refute with them.

Anyway I have 4 services with Rogers:

Home Phone - Basic Line + 2 + VM = $45.45/mo
Cable - Digital VIP, free 2 yrs. HD-PVR, HDTV Spec. Pack = $63.21/mo
Internet - Extreme + $25 for overage = $78.69
Wireless - MY5 $35 + iPhone $15 VP + $30/6GB data = $177.92

I have to call in to complain because for the past 6 months Rogers has been charging me $100+tax for the 6GB data plan so I will have them credit me $70+tax x 6 + $7.31 = $481.91

I figure I might as well see about using this as a bargaining chip to get some discounts seeing as besides the VIP bundle discount and the free HD-PVR I haven't bothered asking for any. I have been with Rogers for nearly 3 years straight now, however I have been a Rogers customer for 5 of the past 6 years.

If anyone has any suggestions on what I should try and go for I would appreciate it. I mean overcharging someone nearly $500 is ridiculous if you ask me. I didn't know about the overcharging until I saw this months bill as the bill was still going to my grandmother's address from when I was in the hospital last year for 2-3 months.

[taxman007]

HD is a waste of money IMO. I got the HD package free for 3 months and I would say only about 1/3 of the shows are broadcast in HD. Definitely not worth $10/month.

[taxman007]

I have Rogers basic cable (the $35 or 40/month) but I only get it on one tv. They say they'll charge me an extra $7/month for the 2nd TV cos they have to 'boost the signal' :confused:

I always used to get cable on up to 4 tvs for the same price (different company). Any way to get Rogers to give me cable on the 2nd tv and maybe a pvr or something (only one of my tvs is HD) without raising their price?

Otherwise might as well get satellite.

Btw...what's the bandwidth limits on this Bell Entertainment package? I'm getting 200 gb/month with Teksavvy at 5 mbps and happy with that atm.

Thats $7 sounds like the $50 they wanted from me to "take the filter off my cable line." I called them on their BS, and ended up getting the CS rep to turn on my service over the phone.

One of my co-workers used to work for Rogers and verified that it is indeed a cash-grab.

[champlinD]

Anybody subscribing to Star choice for NHL?
How much monthly cost is involved after purchasing these special offer by The source.
I think some are 99 and 199/- for two receivers system with Dish.

Because I hate to pay Robbers cable.

[jamgyu]

I got my FREE HD PVR extended today for another 2 years.

They upgraded my internet from express to extreme

They also bumped up my discount from 15% to 20% each for both internet and cable.

[Fonzy]

Hey guys I just picked up my rent free box can someone tell me what a dual DVR is?

I'm total new to the HD PVR stuff the model is DCT 6416/2300 dual DVR?...is it any good?

[MrDisco]

Hey guys I just picked up my rent free box can someone tell me what a dual DVR is?


dual dvr allows you to record and watch two shows at the same time.

[Fonzy]

dual dvr allows you to record and watch two shows at the same time.

ahh ok thanks! is this what most people are getting?

[1barginxhunter91]

im gonna call and try 2morw the last time i tried getting hd pvr twice got rejected hopefully i get a nice csr:cheesygri

[1barginxhunter91]

i finally got a csr willing to give me a hd-pvr one year free, she wouldnt give me special channels because i only had basic cable but i will try again next time hopefully better results=DD

[leafsrule99]

called in a few times to get this but i ended up with the hd-pvr for 2 years free and 3 months of hd channels thats it..they were not willing to budge at all.

[Saskey]

I got my FREE HD PVR extended today for another 2 years.

They upgraded my internet from express to extreme

They also bumped up my discount from 15% to 20% each for both internet and cable.

Hey, what kind of new car did they give you to go with it, and where was the free cruise to:razz:

[shibbiness]

I Just got a HD Box from rogers on boxing day. I payed 99.99 which is pretty good imo, but what can i say to get a free PVR? Can anyone give me some tips on what i should say when i call? Take into account i can somehow use the box that i just bought in my argument.

[MrDisco]

^ ditto the above request. Does anyone have some tips on what to say to get the best offer from Rogers? Do we call the reg. line and ask to go straight to retentions? What sort of Bell deal do we mention to get them to counter-offer?

Thanks in advance.

[Justine]

Anyone else have a hard time getting through to rogers on the phone? Their call centre is 24/7 right? I've tried calling three times, different times of the day and just get put on hold for 20+ minutes and then nothing.

[Fonzy]

Don't call retention just call (1-888-Rogers1)or what ever the number is....tell them you want to cancel your cable and/or internet service...they will ask why, say it's to much money and they will say oh I'm sorry to hear that or something like that...after a few seconds say yeah bell said they would give me a pretty good deal if I sign up with them....they will say what kind of deal did they offer you.....you just say they offered me a HD PVR rent free for a 2 years and a discount on my services..they will say we can match that.

When I called I was serious about canceling if Rogers didn't give me a free HDPVR and a 20% discount I was going to switch to bell since I like them better anyway.But things worked out for me.

[Justine]

fonzy - I bought a tv and am just calling to activate for my free hd box, I've been calling the number on the package 18887548733. I tried going to the rogersplus store, but they said I have to call first before I pick it up. And its becoming an ordeal. I tried calling back again and it said the waiting time is at least 5 minutes. I waited 20 minutes then hung up.

[shibbiness]

fonzy - I bought a tv and am just calling to activate for my free hd box, I've been calling the number on the package 18887548733. I tried going to the rogersplus store, but they said I have to call first before I pick it up. And its becoming an ordeal. I tried calling back again and it said the waiting time is at least 5 minutes. I waited 20 minutes then hung up.

On boxing day i spent 45 mins when i called the phone on the box. Then, I called 1-800-Rogers1 and activated the box in 3 mins, and the person gave me 3 months of the HD specialty pack for free.

So basically, jus call 1-888-rogers1 :D

[jamgyu]

Hey, what kind of new car did they give you to go with it, and where was the free cruise to:razz:



the free cruise is coming in May when my FREE HD Specialty channels runs out. :D


seriously though I'm just waiting for Bell Entertainment Service is available in my area.... I called Bell yesterday and the guy said he anticipates it being available here by the end of Q1 2009.

once that happens I'm going to say goodbye to Rogers... I'm pretty sure there's no way they'll be able to match Bell on that deal.

[Fonzy]

fonzy - I bought a tv and am just calling to activate for my free hd box, I've been calling the number on the package 18887548733. I tried going to the rogersplus store, but they said I have to call first before I pick it up. And its becoming an ordeal. I tried calling back again and it said the waiting time is at least 5 minutes. I waited 20 minutes then hung up.

Yes just call 1-888-Rogers1

[Justine]

We finally got through, after 2 hours of being transfered to different departments, we ended up with.

6 months free pvr
vip intro package for $56, $42 was a promo price, but turned out it was not valid.
so we got a credit on that for (since we were offered the discounted one) $80 in our first month's bill.
plus extra hd box.

[Justine]

I got my FREE HD PVR extended today for another 2 years.

They upgraded my internet from express to extreme

They also bumped up my discount from 15% to 20% each for both internet and cable.

What steps should we take to get the free pvr after the 6 months, since we were told there is a year commitment after that?

[oasis100]

I made call today.
Here are the easy steps to get HDPVR 2 years free with specialty channels.

Call, ask for customer relations with the automatic system.

Once you get to a customer service person, you need to say you want to cancel your cable subscription, you will then get forwarded to someone else.

You then say you want to cancel ur cable tv subcription, don't beat the bush by asking if they can match a deal.

They will ask you why, you say you are signing on with bell because they offered 2 years of free hdpvr.

Then they will say that they can match that deal. After that, just ask for whatever and see what you can get.

I got 2 HD terminals for 2 years free with specialty channels for 3 months.

[Mike53421]

I got 2 HD terminals for 2 years free with specialty channels for 3 months.
Specialty channels ARE free for 3 months if you sign up now haha, but otherwise you did well.

[Singh_21]

Hmm...Dont they give it free for as long as you are rogers subscribers anymore?

[Justine]

oasis100 - that is all good and fine, but what if you get a csr that is happy to just cancel everything?


Did you guys have to pay for installation of the hd/pvr? We have basic cable right now and are upgrading to the vip and have an appointment for someone to come in tomorrow and do the install. Otherwise, I would of been happy to just pick up the thing myself. We asked on the phone if we are going to be charged for the service technician to come in and they said no, now I look at the bill that they emailed to me, and there is a $50 charge. Rogers seems to love adding on charges here and there.

[Jungle]

This is an update, to everyone, becareful and check your bills after. They forgot to add my PVR promo, charged me an extra $50+ tax for two months rental. I spent 15 min disecting the bill, three phone calls and 45 mins on the phone to get it fixed!! Holy crap, Roger's still sucks.

[Skirby01]

oasis100 - that is all good and fine, but what if you get a csr that is happy to just cancel everything?


Did you guys have to pay for installation of the hd/pvr? We have basic cable right now and are upgrading to the vip and have an appointment for someone to come in tomorrow and do the install. Otherwise, I would of been happy to just pick up the thing myself. We asked on the phone if we are going to be charged for the service technician to come in and they said no, now I look at the bill that they emailed to me, and there is a $50 charge. Rogers seems to love adding on charges here and there.

They charge $50 is they send someone to your place; otherwise there is no fee...

I picked mine up from the store and installed it myself but I saw the fee on my bill, so I called them and they said I shouldn't have been charged that since I didn't have anyone come, so they credited it.

[sabrederek]

[QUOTE=Justine;8066621]oasis100 - that is all good and fine, but what if you get a csr that is happy to just cancel everything?

QUOTE]

I didn't call to actually cancel and I said that in my phone call. When I got the automated "how may we help you today" I answered "cancel cable". I was tranfered (after a wait due to Christmas volume) to live person and I clearly asked "interested to know what is the the procedure to cancel my cable, is it like mobile where you have to give 30 days notice".

At this point it's the CSR job to not let you cancel, so they of course ask "why" at which point I said Bell was offering me a HDPVR for 2 years free and he agree to match it no problem. If you get a CSR who's having a bad day and not willing to do anything take the information about canceling and say your thinking about it and will get back to them. Wait awhile and start over.

I never did find out how I cancel... got the 2 years free HDPVR which is what I was after.

[oasis100]

I don't know how it works, but I'm sure if you have been a long time customer, they are going to do what they can to keep you. You have to do the math. 2 years free for HDPVR is equivalent to 600 dollars in rental fees at their full regular price. Losing you as a customer is probably worth 1500 over that same period ($60/monthx24 months).

Realistically though, it does not cost them much for the HDPVR. Therefore, there is no way they will just cancel your cable without trying to keep you.


oasis100 - that is all good and fine, but what if you get a csr that is happy to just cancel everything?


Did you guys have to pay for installation of the hd/pvr? We have basic cable right now and are upgrading to the vip and have an appointment for someone to come in tomorrow and do the install. Otherwise, I would of been happy to just pick up the thing myself. We asked on the phone if we are going to be charged for the service technician to come in and they said no, now I look at the bill that they emailed to me, and there is a $50 charge. Rogers seems to love adding on charges here and there.

[singmookjai]

Don't call retention just call (1-888-Rogers1)or what ever the number is....tell them you want to cancel your cable and/or internet service...they will ask why, say it's to much money and they will say oh I'm sorry to hear that or something like that...after a few seconds say yeah bell said they would give me a pretty good deal if I sign up with them....they will say what kind of deal did they offer you.....you just say they offered me a HD PVR rent free for a 2 years and a discount on my services..they will say we can match that.

When I called I was serious about canceling if Rogers didn't give me a free HDPVR and a 20% discount I was going to switch to bell since I like them better anyway.But things worked out for me.

Awesome, worked the way described above. Thanks!

[shibbiness]

Dang...

When i called they needed to talk to my dad, since he was the account holder. Sad thing is, my Dad has told them to put my moms name on the account as well 3-4 times already, and they still don't let her talk.

Pretty lame.

[azndoughboi]

Thanks to this thread, this is what I got:

2 year free rental of their PVR
20% discount on Internet and Cable TV for one year
3 months free Specialty HD Channels

[prynce]

Hey guys i got the pvr free for a year but when i asked for the 3 months of speciality channels (discovery HD, National Geo) they said i required an upgrade from basic cable. Like come on why should i neeed SD discovery only to get the HD one. Did anyone get the speciality pack with just basic?

[lekkel]

Dang...

When i called they needed to talk to my dad, since he was the account holder. Sad thing is, my Dad has told them to put my moms name on the account as well 3-4 times already, and they still don't let her talk.

Pretty lame.


then why don't you just pretend to be your dad? all they do is ask for the name/address/phone #. u have all the info already.

[mklop]

then why don't you just pretend to be your dad? all they do is ask for the name/address/phone #. u have all the info already.

sometimes if they suspect something they ask for birthday :P

[shibbiness]

then why don't you just pretend to be your dad? all they do is ask for the name/address/phone #. u have all the info already.



Hm. Well I'll try that, i was thinking of doing it anyways but i was going to ask my dad. Turns out he couldn't care less about getting a new PVR and said my box was fine. So i guess i will have to do it.


sometimes if they suspect something they ask for birthday :P

Yea they've asked that to my dad before, and i do know his birthday so it should be ok.

[sabrederek]

Hey guys i got the pvr free for a year but when i asked for the 3 months of speciality channels (discovery HD, National Geo) they said i required an upgrade from basic cable. Like come on why should i neeed SD discovery only to get the HD one. Did anyone get the speciality pack with just basic?

I could be wrong but the extra HD fee is to show the channels you already pay for (in non-HD) to be also seen in HD, not to see the HD versions only. Prime example, SPEED HD is free right now since it's in "free Preview" till March I believe. I asked what happens after March since I don't have the extra HD pack. "It will be free to you since SPEED (non-HD) is in the VIP package".

I then asked and received 3 months free of the HD extra channels (that's listed on the promotions part of the Rogers web site)... not sure if this free 3 months is because i'm new to HD (less than 2 weeks) or if it's available to anyone (who doesn't already have it).

[lekkel]

How do you change the setting so that when you're watching the non hd channels, you don't get the side bars? For example, when I'm watching CBC on Channel 6, I get the two side bars.

[champlinD]

How do you change the setting so that when you're watching the non hd channels, you don't get the side bars? For example, when I'm watching CBC on Channel 6, I get the two side bars.

http://www.digitalhome.ca/forum/showthread.php?t=57741
Black bars are normal on your TV under certain circumstances. This is because the programmes shown on TV were originally shot in a number of different aspect ratios.

stretch

[lekkel]

So if I don't have a stretch mode, I have to watch non HD channels with the side bars?

[champlinD]

So if I don't have a stretch mode, I have to watch non HD channels with the side bars?

Every HDTV has it. Model?

[lekkel]

Every HDTV has it. Model?

nevermind, i found the solution i believe. it's an older version of a Toshiba Cinema Series that has HD. It doesn't even have HDMI.

basically i have to bypass the setting in the box and then it will let me stretch. i have to go back and forth though when i watch hd and non-hd.

thanks anyway

[timberland29]

nevermind, i found the solution i believe. it's an older version of a Toshiba Cinema Series that has HD. It doesn't even have HDMI.

basically i have to bypass the setting in the box and then it will let me stretch. i have to go back and forth though when i watch hd and non-hd.

thanks anyway

Yeah it does suck that you have to switch back and forth. There is a strech function on the tv and the hd box. The stretch function on the hd box is better since it doesnt cut things off the picture.

[Justine]

Every time I call to change something on my rogers account, I get an email about the work order. I've had 6 different ones now since I called in to get this hd activated. They all have different amounts that I owe, and when the service tech came yesterday to get it hooked up, he came with a digital box instead of the hd pvr, so he had to call and get that corrected. It's been quite the ordeal. My bf says he's going to call and get this sorted out.


Did anyone have to pay for the installation fee? I went from basic to vip and was charged $50 installation. I was told it was going to be free.

[uber_uter]

Did anyone have to pay for the installation fee? I went from basic to vip and was charged $50 installation. I was told it was going to be free.

They charged me for installation even though there was no mention of it. I couldn't even tell what the charge was for since it didn't clearly indicate it so I called and asked for Billing. It took a 2nd call to get someone in North America to resolve it. She explained what it was for and I asked her if it was normal practice not to tell the customer of the charge prior. She put me on hold. Returned to say the promo code was applied but did not register for some reason. She applied a credit to my account and it all worked out.

[zappre]

I've had a free PVR for the last year and a half, with 6 more months to go. Problem was, the discount often didn't show up on my bill and I had to spend time calling them to fix it, sometimes monthly. Yesterday, i decided to call retentions and tell them I'm done with these calls and asked how I go about cancelling my service once and for all. Even after she started asking if she could look into it, I said, I'm not interested in fixing it, I just want to cancel. She then spent some time taking a look and came back with a solution. She could cancel the previous promotion and start a new one for two more years of free PVR directly on the bill. I asked if I could have a second free PVR and she said yes, so now I have two. She also voluntarily offered me three free months of HD channels, which is a nice touch. Not much effort, great result. So, just know that if someone tells you they can't do this stuff for you, they're lying. It's in their retention toolbox.

[Persian-Rice]

My wife used to work for Rogers so she knows how to get a hold of the right departments and what to tell them. I told her what you guys were getting and she manged to get a free PVR for 3 years, so does my mom and my brother. We also get the extra HD channels for free for 2 years for us, but she could only manage 1 year for my brother and my mom. They also gave us big discounts on other packages for 1 year.

You can get the deal if you try hard. BTW we got these deals about 1.5 years ago....but it's still possible as we got it for my brother only a few months ago.

Good Luck

[goathead]

I don't know how it works, but I'm sure if you have been a long time customer, they are going to do what they can to keep you. You have to do the math. 2 years free for HDPVR is equivalent to 600 dollars in rental fees at their full regular price. Losing you as a customer is probably worth 1500 over that same period ($60/monthx24 months).

Realistically though, it does not cost them much for the HDPVR. Therefore, there is no way they will just cancel your cable without trying to keep you.

I'm sure that is true, but when I called as a NEW customer, they quoted me $599 for an HD PVR. When I mentioned that Bell is half that much they pretty much said "Oh Well." Seems like they've changed their mode into trying to retain customers instead of attracting them.

[champlinD]

Every time I call to change something on my rogers account, I get an email about the work order. I've had 6 different ones now since I called in to get this hd activated. They all have different amounts that I owe, and when the service tech came yesterday to get it hooked up, he came with a digital box instead of the hd pvr, so he had to call and get that corrected. It's been quite the ordeal. My bf says he's going to call and get this sorted out.


Did anyone have to pay for the installation fee? I went from basic to vip and was charged $50 installation. I was told it was going to be free.

HeHeHe.I called them two days before and activated my HD Box. They charged me 100/-. I called them again and asked them to reverse it.

Yes Robbers just like to charge every chance they get. I absolutely hate them.

[Tdotshopper]

so to update, i recieved my Jan invoice and to my amazement, im paying $95 all in for the upgraded stuff not $109. And to think before i got this deal i was paying $102 for basic cable and internet.

how'd i do?

just got off the phone with rogers retention and this is what i will be getting (played the 'I talked with a Bell representative about becoming a new customer' theme:

VIP digital package - $50/1yr (channels 1 to 99 + plus TMN channels & TMN on demand)
keep existing standard receiver
HdPVR 2yr/free
HD Channel + Speciality channel 1yr free
Existing Internet express $54.95 + a further 20% reduction in pricing.
total cost per month with taxes in : $109.21/mth

Before this i had the following:

basic cable (1 to 28) + TMN channels & TMN on Demand
internet express
standard reciever
cost me $102 taxes in/mth.

did i do good?

[blexann]

called yesterday.

answered cancel to the voice prompt - told the friendly women that Bell is offering 2 free HDPVR's for 2 years and 20% off my Internet.

she matched no problem

[blexann]

called yesterday.

answered cancel to the voice prompt - told the friendly women that Bell is offering 2 free HDPVR's for 2 years and 20% off my Internet.

she matched no problem

[MasterAvatar]

Bell frequently calls up non-bell customers and offers them hd-pvr for 2 years as an incentive to switch over to Bell. It's not documented, but as you can see from this massive thread, Rogers is willing to match the offer and then some.

Aside from that, someone posted a link to new packages from Bell a couple pages back: entertainment.bell.ca (http://entertainment.bell.ca) (go to the Packages tab). All of those packages include HD channels with PVR + internet for as low as $49.50 (reg. $99). The $75 package includes the movies channels as well. I'm planning on calling tonight to see what rogers can do to match any of those packages.

btw, I was reading up on Bell's Smart PVR service (http://entertainment.bell.ca/en/smart.html) and it looks sweet. Too bad Rogers doesn't have something like that... yet. You can record tv shows over the net via a web interface if you're not at home. Actually I was going through the entire site and Bell really amped up their services!! The Home Media feature sounds awesome, you can view your pics and listen to music from your PC (i guess over wireless internet connection).. So you basically have a media center ready to go!


Well don't scare ppl. :razz: They may call your bluff, but the most they'll do is suggest you cancel your service or at worst, transfer you to the cancellation department. They won't just cancel it without your permission.


Has anyone got them to match Bell's Entertainment Package (i.e. IPTV)? If so, was it for a limited time or permanent? Also, what department did you have to talk to?

[jokadeska]

anyone live in GTA downtown area that was offered a better deal than 1 HDPVR for 1 year along with 3 months of free special HD channels?

I've been with rogers for 4 years and thats all they're offering me..

[wee-haggis]

anyone live in GTA downtown area that was offered a better deal than 1 HDPVR for 1 year along with 3 months of free special HD channels?

I've been with rogers for 4 years and thats all they're offering me..

Here is my earlier post.

Just called this morning and using the advice from Proteinz ,here's how things panned out.
Before this morning I had.
Hi Speed Express
Extended Basic
HDTV Terminal - 1yr -50%
HDTV Special Channel Pack - 1yr
SD Terminal box
Extra Outlets
Total Including tax = $110.75

Called Rogers1
Said "Cancelling Cable Service"
3 minutes on hold.
I asked if I was speaking to Retention Dept. She said yes.
I explained that I was telephoned,emailed and had a door to door Rogers rep at my house all in one week trying to interest me in more Rogers services.
I went on to say that I called Bell and they asked me what services I had right now and how much I was paying. i then said that Bell was prepared to offer me 2 yrs free HDPVR,and discounted speciality channel plus Bell equivalent of Express Internet. Can you match their offer to keep me as a customer.
She said hold on.....and two minutes later she came back with the following.

HD-PVR - 2 yrs free
SD Digital Box - 2yrs free
VIP Package - 1 yr
HDTV Special Channel Pack - 1yr
Hi Speed Express (same discount)
Total including tax = $95.73
I was calm,polite....(not pushy). She even threw in free digital fee without me asking. She was very pleasant and I was finished within 5 minutes.
I'm happy.
What makes it even more surprising is the fact that I only got the HD Terminal and SD terminal about 2 month ago (on what I thought at the time was a good deal).
thanks Proteinz

[blexann]

Here is my earlier post.

Just called this morning and using the advice from Proteinz ,here's how things panned out.
Before this morning I had.
Hi Speed Express
Extended Basic
HDTV Terminal - 1yr -50%
HDTV Special Channel Pack - 1yr
SD Terminal box
Extra Outlets
Total Including tax = $110.75

Called Rogers1
Said "Cancelling Cable Service"
3 minutes on hold.
I asked if I was speaking to Retention Dept. She said yes.
I explained that I was telephoned,emailed and had a door to door Rogers rep at my house all in one week trying to interest me in more Rogers services.
I went on to say that I called Bell and they asked me what services I had right now and how much I was paying. i then said that Bell was prepared to offer me 2 yrs free HDPVR,and discounted speciality channel plus Bell equivalent of Express Internet. Can you match their offer to keep me as a customer.
She said hold on.....and two minutes later she came back with the following.

HD-PVR - 2 yrs free
SD Digital Box - 2yrs free
VIP Package - 1 yr
HDTV Special Channel Pack - 1yr
Hi Speed Express (same discount)
Total including tax = $95.73
I was calm,polite....(not pushy). She even threw in free digital fee without me asking. She was very pleasant and I was finished within 5 minutes.
I'm happy.
What makes it even more surprising is the fact that I only got the HD Terminal and SD terminal about 2 month ago (on what I thought at the time was a good deal).
thanks Proteinz


ah...thats fine but since when does rogers do door-to-door ?

[nub4life]

I have a pretty basic Rogers bill, and I'm wondering if anyone knows if I can get any upgrades but keep my bill the same.

I have:
Internet $45.70
Basic Cable $27.07
Wireless $48.15

The internet is Rogers Hi-Speed Express, and the wireless plan is two cell phones on a family plan.

Any suggestions? We are looking to get an HDTV soon so I'm thinking some extra channels would be nice.

Our house also has a Rogers home phone plan, but it is under a business account (under the same name, but different account #). Can I do anything in conjunction with that?

Thx.

[Deckard]

Just called to extend my 2 years of HD PVR, here's what I got without any hassles:

Digital VIP Bundle with 2 HD PVRs for 2 years: $45.83 + tax
High Speed Express Internet: $35.96 + $3.00 for modem rental + tax
Home Phone with 3 features: $31.51 + tax

I think it's a pretty good deal, your thoughts?

[samj1]

Got offered 6 months on the PVR and 3 months of the specialty channels on my first call. Will try again.

[wee-haggis]

ah...thats fine but since when does rogers do door-to-door ?

I had a Rogers rep at my door in Oshawa in April of 2008 trying to sell me on the Rogers phone system. He then went to try and interest me in other services including HD (which I didn't have at the time). I told him I wasn;t interested....... but his visit peaked my interest leading me to find this thread on redflagdeals.

[Justine]

Just called to extend my 2 years of HD PVR, here's what I got without any hassles:

Digital VIP Bundle with 2 HD PVRs for 2 years: $45.83 + tax
High Speed Express Internet: $35.96 + $3.00 for modem rental + tax
Home Phone with 3 features: $31.51 + tax

I think it's a pretty good deal, your thoughts?

I have high speed lite for 32.95 plus $3 rental, seems like an getting ripped off. Not sure how the "speed" varies from lite to express though.

I find it strange how everyone is paying different prices for stuff, robbers indeed.

[hazman]

ah...thats fine but since when does rogers do door-to-door ?

Normally, they are VARs (Value Added Resellers), they dp the same thing for many companies and make a commission from each sale.
So, not Rogers employees.

Similar to how they take a cut when you buy a cellphone package etc from FutureShop, Best Buy, etc.

Not really surprising that they are going door to door, I figure they are on a big push to try and sign up everyone that got new HDTVs for Christmas.

[adamm]

I made call today.
Here are the easy steps to get HDPVR 2 years free with specialty channels.

Call, ask for customer relations with the automatic system.

Once you get to a customer service person, you need to say you want to cancel your cable subscription, you will then get forwarded to someone else.

You then say you want to cancel ur cable tv subcription, don't beat the bush by asking if they can match a deal.

They will ask you why, you say you are signing on with bell because they offered 2 years of free hdpvr.

Then they will say that they can match that deal. After that, just ask for whatever and see what you can get.

I got 2 HD terminals for 2 years free with specialty channels for 3 months.
You got lucky... if you get a b*tch (which will happen most of the time), he/she will just say "ok, no problem, can I get the name on the account so I can start the cancellation process?". Then you can start b*tchin' about how they don't take care of their current customers, but that won't get you far with that specific CSR... bc, well, he/she's a b*tch! At that point I would just hang up.

anyone live in GTA downtown area that was offered a better deal than 1 HDPVR for 1 year along with 3 months of free special HD channels?

I've been with rogers for 4 years and thats all they're offering me..
Keep trying. decline the offer, and call back in an hour or two. If you still don't get what you want, keep calling back until you get what you want. Eventually you'll get a really nice CSR and they'll give you what you're ask for. It took me 6 calls over a span of two days to get 2 years free PVR + 2 yrs of the regular HD channels for free.

Then it took me one more call a month later to convince them that they were supposed to give me the HD specialty channels free for 2 years as well and that the guy I originally spoke to said he wrote it on the notes (even though he didn't). :D :D

[NikyK]

You got lucky... if you get a b*tch (which will happen most of the time), he/she will just say "ok, no problem, can I get the name on the account so I can start the cancellation process?". Then you can start b*tchin' about how they don't take care of their current customers, but that won't get you far with that specific CSR... bc, well, he/she's a b*tch! At that point I would just hang up.

+1 I called 3 times and got only one answer: No offers! If you'd like go ahead and cancel all your services!

[blexann]

only say cancel to the voice prompt. when you reach a live person just tell them you are unhappy with what you are paying and Bell has offered you this and that for free...

the above is all it takes to start the discounts comming. and also dont expect to get everything in 1 call.

I got 2 HDPRV's for free for 2 years and 20% off my Internet. I then asked asked for a further discount becuase I had 4 services with them and she said no. I politely said thanks...and moved on.

[oasis100]

I think a lot has to do with how long you have been a customer. We have been a Rogers cable customer for over 10 years.

[Deckard]

That's exactly it, and confirmed with the rep I spoke to, she gave me all I asked for and indicated that it was to reward me as a valuable customer. Over 15 years now.

[NikyK]

That's exactly it, and confirmed with the rep I spoke to, she gave me all I asked for and indicated that it was to reward me as a valuable customer. Over 15 years now.
I think, it totally depends, unfortunately, on who you speak to...:(

[wee-haggis]

I think, it totally depends, unfortunately, on who you speak to...:(

I noted the name and number of the rep I spoke to last time (who was really nice).
I wonder if you can ask for them by name ?

[uberdealer]

good to know some companies value their customers.

We shut off the local telecom and went to shaw last year.

They (no names mentioned) just burn their customers like no tomorrow.

[VivienM]

So I get my bill today...

$10 off my Internet replaces the 15% old-school Better Choice bundles discount, so that's only $1-2 saved.

My free HD PVR saves me the $19 or whatever...

and then it looks like I'm now getting Digital VIP Movies Plus for the price of VIP before. So roughly $25-30 discount?

Called them up trying to get better, the dude claimed that I had the most discounts possible in the system. So I got him to downgrade my Internet to Express instead of Extreme: with the price hikes, since I don't use anywhere near 60 gigs/month, why pay $13/month more? I may go back to VIP instead of the movies thing, too...

[adamm]

only say cancel to the voice prompt. when you reach a live person just tell them you are unhappy with what you are paying and Bell has offered you this and that for free...

the above is all it takes to start the discounts comming. and also dont expect to get everything in 1 call.

I got 2 HDPRV's for free for 2 years and 20% off my Internet. I then asked asked for a further discount becuase I had 4 services with them and she said no. I politely said thanks...and moved on.

read my post below...

You got lucky... if you get a b*tch (which will happen most of the time), he/she will just say "ok, no problem, can I get the name on the account so I can start the cancellation process?". Then you can start b*tchin' about how they don't take care of their current customers, but that won't get you far with that specific CSR... bc, well, he/she's a b*tch! At that point I would just hang up.




I think a lot has to do with how long you have been a customer. We have been a Rogers cable customer for over 10 years.
I absolutely 100% disagree with you. Now, if you've only been a customer for 6 months, you probably won't get much (although you'll probably still get something), so in that sense, you're right, but if you've been a customer for a fair amount of time, lets say at least a year (and I'm just guessing an amount of time -- it's not based on anything), anything is fair game. For the sake of argument, you probably wouldn't get anything if you just signed up with rogers last month.

NikyK has it right, it unfortunately depends on WHO you get (as I said in my post above). If you get a b*tch, you won't get much, doesn't matter if you've been with Rogers for 15 months or 15 years. :mad: Same goes for if you get a really nice person. It doesn't matter how long you've been with them (assuming it's been a fair amount of time), they'll probably give you anything you ask for.

[NikyK]

adamm It's true, unfortunately! The last my call I did was to automatic system, I said cancel my cable and was transfer to ... just "regular" customer service representative. The man I spoke to was so impolite and absolutely indifferent to anything I could say that I almost lost my temper! When I asked him to transfer me to retention, he told me NOT, there is no reason to transfer you! I've already told you what you could get if you didn't like it just cancel your services! By the way, even though my contract is already over, and it's time to get a new one, he told me we have no offers right now!

[blexann]

:
Originally Posted by adamm View Post
You got lucky... if you get a b*tch (which will happen most of the time), he/she will just say "ok, no problem, can I get the name on the account so I can start the cancellation process?". Then you can start b*tchin' about how they don't take care of their current customers, but that won't get you far with that specific CSR... bc, well, he/she's a b*tch! At that point I would just hang up.

Why did you mention the word cancel to the b*tch ?

[Limech]

I called and was able to get around 25% off for a year off my cable and internet.

However, in my situation, it might not be enough. All we want is the HD channels for the U.S. big 4 networks (including their timeshifting counterparts).

With Rogers, I need to pay for Basic Combo and the specialty pack ($30 extra) just to get those channels. With Bell, looking at it, all I need is Basic Digital plus $1, so $29/month. Quite different than the $90 I was paying before.

Right now, if I take that $110/month and substract my internet (-$57), it means I'm left with $53/month for TV. $30/month from Bell (plus my $57 for internet from Rogers) is still cheaper than the deal Rogers gave me.

Unless I'm missing something?

[wee-haggis]

I called and was able to get around 25% off for a year off my cable and internet.

However, in my situation, it might not be enough. All we want is the HD channels for the U.S. big 4 networks (including their timeshifting counterparts).

With Rogers, I need to pay for Basic Combo and the specialty pack ($30 extra) just to get those channels. With Bell, looking at it, all I need is Basic Digital plus $1, so $29/month. Quite different than the $90 I was paying before.

Right now, if I take that $110/month and substract my internet (-$57), it means I'm left with $53/month for TV. $30/month from Bell (plus my $57 for internet from Rogers) is still cheaper than the deal Rogers gave me.

Unless I'm missing something?

In your situation ,you might be better to buy (or even make one yourself) Antenna, Depending upon where you live,what direction you face and how high your elevation is,you can be watching (like I am) up to 15 HDTV channels for free !
The quality of HD is superb (better than cable or satellite because it is totally uncompressed). There is a thread in Redflagdeals that discusses HDTV with antenna. Oh ,and by the way,if you have the HDTV receiver from Rogers,there is no charge for the basic HDTV ,big network channels.

[Fyro]

Did this today finally... not sure what I was waiting for.

But anyway, I ended up getting the specialty pack free for a year, hdpvr for 2 years and my regular digital box for 2 years free. She wouldn't give me the free digital fee's as she said she couldn't do it at the moment. Not sure why, but instead she gave me 5$ off our home phone service for a year and 20% off internet... we were already getting the 20% off but I didn't complain as it was only for a year and was probably almost up, So... still good I think :].

At last I will be able to watch the young and the restless in HD...

[dvdguy]

"There is a thread in Redflagdeals that discusses HDTV with antenna."

Isn't the US going all digital very shortly.

[wee-haggis]

"There is a thread in Redflagdeals that discusses HDTV with antenna."

Isn't the US going all digital very shortly.

Its supposed to be Feb 17th but the Democrats are trying to delay it until June claiming there are millions of Americans who still do not have the required digital box. The vote was supposed to be today but the Rebublicans blocked it.

[Unavoidable]

I called Rogers last night and told them Bell offered me a deal $10 cheaper than my current $60 VIP cable package. Rogers offered me the $10 off plus an extra 5% discount, and gave me an HD box free of charge for 6-months. Will call again later on for more deals.

[NikyK]

Thank you Folks for all your advices, I finally won my battle with Rogers!:lol:
Now I know what the problem everyone had! I think you were ( as well as me) connected to just "common" customer service and as I think they just have the instruction not to offer you too much as well as not to give you a chance to speak to retention! Cause my last call anyone could tell from the sound of my voice that I meant business!:lol:And even though the man I spoke to had no intention to offer me anything as well as "give me a permission to speak to retention", but finally he gave up...cause I lost my temper and asked him to connect me to his manager, if I couldn't just simply speak to retention! The lady I spoke to was absolutely opposite to everyone I spoke to before! Really nice and polite person! And here it's my results:
Before I had:
Basic cable, Phone line with 2 features, and Hi-Speed Lite internet
I got:
HD PVR free rental - 1 year
Digital VIP package - 52.89 for 1 year
Special pack - 50% off 6 month
Basic line +2 features plan- 25.36
Hi-Speed Express + Modem - 39.33
:cheesygri

[lagos]

I don't get it...why people opt for rogers home phone? if you are gonna go voip there are much cheaper alternatives...no need to pay $30/mth to rogers.

[Orion168]

I don't get it...why people opt for rogers home phone? if you are gonna go voip there are much cheaper alternatives...no need to pay $30/mth to rogers.

Rogers Home Phone is NOT the same as Vonage, Skype, etc. type of VoIP service... It's "equivalent" (that's their market anyway) to a Bell landline.

The main difference is that it does not run over Internet (uses a separate RF frequency on your cable for the service), QoS controlled, and ties into your home telephone wiring.

[luckbamboo]

Rogers Home Phone is NOT the same as Vonage, Skype, etc. type of VoIP service... It's "equivalent" (that's their market anyway) to a Bell landline.

The main difference is that it does not run over Internet (uses a separate RF frequency on your cable for the service), QoS controlled, and ties into your home telephone wiring.


Rogers Home Phone is NOT equivalent to a Bell landline. For those people affected by the power outage in West Toronto last week, those with Rogers Home Phone had no phone service after the backup batteries ran out after 2 hours while those with Bell could still yack in the dark.

[Orion168]

Rogers Home Phone is NOT equivalent to a Bell landline. For those people affected by the power outage in West Toronto last week, those with Rogers Home Phone had no phone service after the backup batteries ran out after 2 hours while those with Bell could still yack in the dark.

Umm.. note the "" (quotes), the previous post was comparing VoIP to RHP...and I was just stating that Rogers is marketing it as a landline replacement to Bell's service, and why from a technical perspective it's not the same thing. Power outage scenarios is a different matter. Besides, 2 hours??! Mine lasted over 8 in the last power outage... so I get its YMMV depending on the model, and whether if that is an important requirement for your home.

Most power outages only last a few hours MAX as our grid is pretty reliable. If that's big concern for you, then it's not the right product. Otherwise, most RHP customer also have cell phones as an alternative.

[Deckard]

Rogers Home Phone is NOT equivalent to a Bell landline. For those people affected by the power outage in West Toronto last week, those with Rogers Home Phone had no phone service after the backup batteries ran out after 2 hours while those with Bell could still yack in the dark.

Have you guys ever heard of a cellular phone? Come on guys more than 2 hours last week and you couldn't stay in your home with the temperatures.

[Dough]

i believe there are government regulations on how long these voip services should last without power.... I recall being told 8 hours was the minimum. As a result most modems come with a battery backup designed to last much longer than 8 hours... THis is primarily for emergency services... then again waht good is phone service when one's house has all cordless phones without battery backups in the base stations? Thats essentially useless, but then its your own fault not the service providers'.

[lagos]

I know and understand the rogers' service but it still doesn't justify the money they are asking, in my opinion. Unless you have a ultra-lite internet service or downloading at full speeds 24/7, most people would be just fine using the traditional voip services, especially with more reliable services such as vonage, primus tb etc..

[Justine]

Bastards charged me an installation fee twice on my bill. They told me it would be free. Such a hassle.

[Big Shooter]

At last I will be able to watch the young and the restless in HD...

Yikes, who wants to see Kay Chancellor in HD!?? :eek::cheesygri

http://youngrestless.free.fr/savoirplus/liste/intro1.jpg

[gsrce]

Just a heads up on what I've been getting from them.

I'm paying about $30 a month for cable and am getting a free HD PVR for as long as I'm using the service. I've been with Rogers off and on for about 10 years. I used to use Rogers for internet, but when they started throttling, I switched to Bell.

[sexyblackbmw]

Just a heads up on what I've been getting from them.

I'm paying about $30 a month for cable and am getting a free HD PVR for as long as I'm using the service. I've been with Rogers off and on for about 10 years. I used to use Rogers for internet, but when they started throttling, I switched to Bell.

how did you manage a free hd pvr for as long as you're a rogers customer?

and bell is throttling their internet service too.

[EP3]

Anyone able to score another 2 years free PVR rental after enjoying their first 2 yeras?

[gsrce]

Anyone able to score another 2 years free PVR rental after enjoying their first 2 yeras?

Mine was 2 years, when it ended recently, I called and they extended it to be as long as I keep my service with them.

how did you manage a free hd pvr for as long as you're a rogers customer?

and bell is throttling their internet service too.

I just called and asked and received.

Bell does throttle, but not as bad as Rogers, and not during the times when I need to download for the most part, where as Rogers throttled almost 24/7. I'm also on unlimited bandwidth with Bell, where as Rogers was not.

[Deckard]

Anyone able to score another 2 years free PVR rental after enjoying their first 2 yeras?

yup got another 2 yrs and an extra HD PVR for 2 years. :lol:

[bedaweed]

what do i say when i call rogers...i dont really care for HD i just want PVR do they even offer that?

[freshwater]

yup got another 2 yrs and an extra HD PVR for 2 years. :lol:

Did you talk to Retention Rep to get this deal or just anyone?

[Deckard]

Did you talk to Retention Rep to get this deal or just anyone?

As soon as you call 1888rogers1 indicate your language and then when they ask what you want to be directed to, simply say "Customer Retention"

[MrDisco]

hmm i'm on the phone now and its not looking good. despite being a customer since 1988 they're only giving me a 1 yr hd (not pvr) free rental :(

[HBP]

hmm i'm on the phone now and its not looking good. despite being a customer since 1988 they're only giving me a 1 yr hd (not pvr) free rental :(

Callllllll backkkkkkkk.

[1barginxhunter91]

hey guys today i was talking to my cousin and he said after my year of my free hdpvr is over they are gonna charge me money after the first free year is done..... is it possible for me to return the pvr and they wont charge me for it at all.. he claims it is a "trap" that is why he didnt get it and he is bery educated about these kinds of thing.... anyone has an answer for this because if this is true and i automatically have to keep this pvr for another year because its a trap ill just return it now.. i remember talkign to the lady she said if i stay with rogers for one year then i will get it for free.... anyone has any answers???

[MrDisco]

hey guys today i was talking to my cousin and he said after my year of my free hdpvr is over they are gonna charge me money after the first free year is done

What? After 1 yr just cancel the rental. If you keep it then you'll be charged whatever the monthly rental fee is.

[J-Wo]

Okay so I just tried calling 188rogers1 and said "cancel" at the voice prompt. I was given an offer of 1 HD PVR free for 1 year and 20% internet and cable. I currently have VIP Digital cable and wanted to upgrade to VIP Ultimate Plus Movies and also add the HDTV Specialty Pak, but she wouldn't give me any of those upgrades for free (just 20% off). Does anyone know if the 20% better choice bundle would apply to both services, or would the HDTV Specialty Pak not qualify?

What I want to get is 2 HD PVRs free for 2 years like I've ready others getting (we currently pay for rental of 2 HD non-PVRs). I tried to ask and they said they could only give me one, and they only give discounts on a yearly basis. Cha right! Did I call the right dept?

[mightylobo]

My HD box just ended.. Do I just call and give that promotional code to get it again? Or Is it for new customers?

[GSter]

im on the phone right now with a rogers person and she's giving it to me for free too!!!

hd pvr free for 2 years
ultimate vip
10$ off/month express internet for 1 year.
10$ off/month phone for 1 year

i just told her bell offered me something coz im moving to a new house (i didnt even have to tell her what bell offered me!)...

and she quickly said that "what i can offer you now is free hd pvr for a year...etc etc..."

that was easy!

thanks people!

[hi-tech]

I don't understand. I just called them, and asked them for the hdpvr and the woman here said she didn't have the code. Should I threaten to cancel?

[plymouthhater]

hey guys today i was talking to my cousin and he said after my year of my free hdpvr is over they are gonna charge me money after the first free year is done..... is it possible for me to return the pvr and they wont charge me for it at all.. he claims it is a "trap" that is why he didnt get it and he is bery educated about these kinds of thing.... anyone has an answer for this because if this is true and i automatically have to keep this pvr for another year because its a trap ill just return it now.. i remember talkign to the lady she said if i stay with rogers for one year then i will get it for free.... anyone has any answers???

Nonsense - Call in JUST BEFORE your anniversary of the freebie and tell them that unless they extend the free pvr you are leaving. I did exactly that and they upped me to VIP and gave me a 2nd non HD terminal (yes I realize that others have even gotten a free 2nd PVR) and extended my PVR for another 2 yrs.

[taylyn]

I just got off the phone with Rogers - BEST service ever, I will always state CUSTOMER RETENTION in future when contacting them. I got a PVR free for 12 months, 10% off internet services and 10% of all current digital subscriptions I have. I also had a problem with my cell phone - it's an older model, 2 years, and I lost the charger. They no longer sell the charger for it (?) and I asked how on earth I could use my phone if I could not charge it? When all was said and done, they agreed to keep me on my current Family Plan (my daughter and I each have a cell phone) and I am now the proud owner of a Blackberry 8900 Curve! They discounted the Family plan rate to allow for the $15 a month data plan. I'm very very excited, I have never had a positive experience dealing with Rogers until today. Off we go to pick up our new PVR!

[seanm2000]

I have called in to retentions about 6 or 7 times over the past 2 months trying desperately to get the free HD channels for a year, but I never get them and they always say "There is no such offer" and "I would apply the discount if possible but its impossible." I already have some discounts (thanks to OP!) but I'd really like to try to get the HD channels free for a year. Any advice? Thanks! (My bill is included below)


I currently have:

Cable TV

Digital VIP.......................$60.97
Savings: 20% discount.....-$12.20
VIP Digital Terminal...........$24.95
Savings: Free Rental.........-$24.95 (This is the free HDPVR for 24months)
Digital Services Fee..........$2.99
TMN..............................$14.95
Savings: 20% discount.....-$2.99
Superstation Pack...........$3.00
Time Shifting Pack...........$1.99
Pick All Speciality............$41.99
Savings: free pick all........-$41.99
HDTV Digital Terminal.......$12.95
Savings: Digital Box.........-$12.95
HDTV Speciality Channel...$8.95
Savings: 20% discount.....-$1.79
VIP Discount.................-$6.48

Total with Taxes: $74.65 (Cable TV only)

INTERNET
Rogers High-speed Express......$44.95
SAvings: Internet $10 off.......-$10.00
High-speed modem..............$3.00

Total: $39.85

TOTAL BILL: $114.98

[Deckard]

What more do you want? What you have is a very good deal.

[seanm2000]

free HD channels lol. I know my plans good but I saw some people on this forum getting crazy packages, so I thought it was worth a shot. I'll try again in a few weeks. Too bad TELUS doesn't value my service with them, they won't give me anything more - although my plan with them is already pretty good.

[geokilla]

I tried to get the Free HD PVR just now. Said that Bell had free 2 years HD PVR, which I did get in the mail, but Rogers was unwilling to match it.

[J-Wo]

free HD channels lol. I know my plans good but I saw some people on this forum getting crazy packages, so I thought it was worth a shot. I'll try again in a few weeks. Too bad TELUS doesn't value my service with them, they won't give me anything more - although my plan with them is already pretty good.

I'm not too sure what you're trying to get. According to Rogers, HD channels are free -- 19 of them in fact. You are already getting the 20% off Digital VIP (-$12.20) and standard VIP Discount (-$6.48), so if anything other people were "told" they were getting free HD when they were in fact getting these discounts. Besides you already get your HD PVR rental for free, so just like the other guy said -- what more do you want???

I tried to get the Free HD PVR just now. Said that Bell had free 2 years HD PVR, which I did get in the mail, but Rogers was unwilling to match it.

Keep trying again! Call 1-888-ROGERS-1 and say "cancel cable" at the voice prompt. Tell them you're not happy with your cable service because your bills are too high. It took me about 4 calls to get my deal (I got 2 HD PVRs free but for only 1 year)

[seanm2000]

its the HD Speciality pack that I'm after to get for free ($8.95/month regularly). A lot of people have claimed that they get this free for a year but all they can offer me is free for 3 months. Oh well, it was worth a shot. Thanks OP

[gei]

its the HD Speciality pack that I'm after to get for free ($8.95/month regularly). A lot of people have claimed that they get this free for a year but all they can offer me is free for 3 months. Oh well, it was worth a shot. Thanks OP

It's very difficult if not impossible to go back and get things added to your deal. You aren't locked into any contract, but on their systems you are on a 12 month deal and all they can really add is small local promotions like the 3 months free hd pack or multicultural channels, etc.

[jcat35]

Yeah they cancelled the 1 yr free HD specialty pack in October sometime.
I almost got screwed out of it by rogers Customer Service Messing up cause when I got the November bill it said it was for only three months.
Rogers made me quote the exact date I was offered the 1 yr free (It was like October 19) and they made the change because they said they offered that deal back then.
I think rogers is clamping down on this stuff so the 3 months might be the best you can get.
The only other thing I have heard that works is complaining about not getting TSN2

[Molimo]

I just called tonight and the first women I spoked to said she didn't think rogers could do that, then I said to transfer me over to the departement who can and she said it would be over 30 minutes wait. Which it was more like 2 minutes!!!! so she probably transfered me to rententions.

Then I said to the girl at retentions that I Had all Aliant/Bell Services a couple years ago then switched to rogers because they gave me a good promotion (9 month Free Home Phone) Which really did happen. and THen i told her that Bell wanted me back and they had offered me 2 years free HDPVR and wanted Rogers to match it otherwise I would probably switch.

5 minutes later, Without any arguments at all My account was set up for a Free PVR for 2 years.!!!!!!

BTW the Promotion is Called "Winback" So if you get someone that says they cant do it, tell them that you had called the day before and the other agent offered you the winback promotion for Free HDPVR for 2 years and that you got cut off!!!

Have fun, I know I will with my Free HDPVR!!!!!

Later.

[geokilla]

Keep trying again! Call 1-888-ROGERS-1 and say "cancel cable" at the voice prompt. Tell them you're not happy with your cable service because your bills are too high. It took me about 4 calls to get my deal (I got 2 HD PVRs free but for only 1 year)

Well even if I get the free HD PVR, I have to pay for HD services right? Thing is, I don't need the HD services because we don't watch TV enough to warrant the extra cost. The lady on the phone yesterday said that even if Rogers could match it, the installation fee and the monthly services is hella expensive, thus making this deal not suitable for our use.

[mannyb]

I'm on year 3 of my free PVR. It was suppose to expire Aug'08 but it didn't. :lol:

[CoinSaver]

I'm on year 3 of my free PVR. It was suppose to expire Aug'08 but it didn't. :lol:

I'm assuming that you called to get it extended, rather than the discount just kept going. Right?

[brothernoble]

What I currently have:

Rogers Hi-Speed Express 44.95
Savings: Rogers Hi-Speed Express -8.99
Hi-Speed Cable Modem 3.00
Total before taxes: 38.96

Digital VIP Cable 60.97
Savings: Digital VIP Cable -18.98
VIP Digital Terminal 24.95
Savings: VIP Digital Terminal -24.95
Digital Services Fee 2.99
The Movie Network 14.95
Savings: The Movie Network -4.96
Other charges and credits
VIP Discount -6.48
Total before taxes: 39.54

Basic Line 21.95
Savings: Basic Line -10.00
Emergency 911 0.22
System Access Fee 5.95
System Access Fee -5.95
Total before taxes: 12.17


Anyone have any suggestions of other discounts I can get?

[mangoman]

Nope - basic HD channels are free. If you want the extended range of HD channels then you would pay for that. I get all the HD channels I need for free (ABC/NBC/CBS/CBC etc. if you want something like Showcase then you pay).
Not sure what installation she's talking about if you've already got Rogers cable in the house then all that you need is to connect the HD box to the wire that you already use (I picked up the HD-PVR at the Rogers store near me and plugged it in myself).

Well even if I get the free HD PVR, I have to pay for HD services right? Thing is, I don't need the HD services because we don't watch TV enough to warrant the extra cost. The lady on the phone yesterday said that even if Rogers could match it, the installation fee and the monthly services is hella expensive, thus making this deal not suitable for our use.

[mannyb]

I'm assuming that you called to get it extended, rather than the discount just kept going. Right?In '07 I noticed after yr 1 of the promo I was being charged. So I called customer service who couldn't find the file saying why I got the promo in the first place. I then asked then to transfer me to Customer Relations who found my file. It was Customer Relations who originally gave me the promo. CR refunded me the 4 months that I was charged and they said they'll reset the expiry to the original Aug'08. They must have reset it to Aug'09. I'll let you when this Aug passes.

[geokilla]

I got the free HD PVR for 2 years. Nothing else, but it's all good. I'm currently paying around $20 + tax for digital cable I believe.

[KyleM]

Finally got around to doing this. Asked for customer retentions and said Bell had a great price if I moved all my services to them (express internet, tv, phone).

Was offered HDPVR for 2 yrs, 20% discounts, $10 off phone and internet for 1 yr, no phone system access fee, free second SD tv terminal.

Final cost was $129.51 and my old bill was $184.90.

Thanks VERY much to this thread.

[Prov1]

Finally got around to doing this. Asked for customer retentions and said Bell had a great price if I moved all my services to them (express internet, tv, phone).

Was offered HDPVR for 2 yrs, 20% discounts, $10 off phone and internet for 1 yr, no phone system access fee, free second SD tv terminal.

Final cost was $129.51 and my old bill was $184.90.

Thanks VERY much to this thread.

I can second that, went and picked my HD PVR tonight, 20% discounts, the phone and internet and waived system access fee, also added the sports package for 50% off for four months (was part of my initial complaint, about no tsn2 and nascar). New bill down by around $50. Was quite pleased.

[dealchaser25]

Thank you for this thread. I got 1 yr free HD PVR, 1 yr free sys access fee, 1 yr free HD specialty pack, 20% off my extended basic cable and 20% off my internet lite service.

Total Rogers bill: $86.16 per month

Yesterday I had no HD, no PVR and no extras beyond extended basic cable and was paying $78.02 per month total.

[jrnight]

Thanks,

Was offered 20% cable and internet and $10 off home phone for 1 year.

For the HDPVR though, I would get 1 or 2 years free but I would have to subscribe for an additional $8.95 to the HD specialty pack

[Aggy]

For the HDPVR though, I would get 1 or 2 years free but I would have to subscribe for an additional $8.95 to the HD specialty pack

I would call back again and try to get the HD pack for free.

[sabrederek]

Quote:
Originally Posted by jrnight

For the HDPVR though, I would get 1 or 2 years free but I would have to subscribe for an additional $8.95 to the HD specialty pack

I would call back again and try to get the HD pack for free.

Some HD channels come with a regular package like VIP but can't remember exactly. These are mostly the canadian HD chanels. The $8.95 gets you the rest.

[hwrms]

I am gonna move to a new apartment pretty soon and want to order Rogers bundle for phone, cable + internet
Should I contact rogers sales representatives for discount or order the services first then call customer retention for discount?

Thanks

[mississaugarunner]

I got the free HD PVR for 2 years. Nothing else, but it's all good. I'm currently paying around $20 + tax for digital cable I believe.

wait, $20 + tax a month and that's it?

Or do you mean ontop of regular basic cable charges? I'd be interested in hearing how you got that price if it's just $20 flat.

[bb71]

Finally got around to calling in. I was at the end of my previous two year contract which included a free PVR, etc. I ended up with 2 PVR's and a standard digital box. My service is Digital VIP. Only go them for one year though. The lady mentioned that I should just call in close to the end of the 1 year and negotiate the same deal again. Total monthly bill comes out to $50.83 taxes in. That's the same amount I was paying before but now I have 2 PVR's.

Went to the Rogers store to pick up new PVR's (the one PVR I had had some issues) and they didn't have any stand PVR's. They gave me HD ones (no extra cost) instead.

[champlinD]

Quote:
Originally Posted by jrnight

For the HDPVR though, I would get 1 or 2 years free but I would have to subscribe for an additional $8.95 to the HD specialty pack

I would call back again and try to get the HD pack for free.

Some HD channels come with a regular package like VIP but can't remember exactly. These are mostly the canadian HD chanels. The $8.95 gets you the rest.

That's for TSN 8.95 and no TSN2 yet. Bell sucks. For Bell Dish subscribers it 1.99 charge.
http://img261.imageshack.us/img261/6031/rog3dv0.jpghttp://img11.imageshack.us/img11/5275/rog1gf0.jpg

[ijcy]

hello redflagdeals! thanks to this thread i called rogers and told them that i got the letter from bell as well. i told them the letter said i would get a free pvr for 2 years and their high speed internet at $39.95- instead of $44.95- .
after being transferred to customer relations i explained to them that in these economic times we all need to save all we can and that the $5- off for internet is not the issue and i wouldnt have even called for that. but the $25-/mo. hd pvr is a lot of money. and i would like to see what they can offer me and weigh my options, after 3-4 minutes of being on hold i was told that she can definitely give me the hd pvr free for 2 years, and that she can give me 20% for the interent, which is actually $9- off per mo. i was very happy at this point! but she was not done yet for some reason without asking about it she told me that i will also receive $10-/mo. off for my home phone!! :-0
now after this i told her that i do not want to be greedy ;) but i had a question. being a rogers 3 services client i get 10% bundle discount, now recently fido joined in the bundles (even though u still get a separate bill) but if u have 3 rogers services u will get 15% ur fido bill. which i am on for the last few months. my question to her was if fido considers itself the 4th service including the 3 rogers ones, then why isnt rogers counting my phones as a 4th service and giving me 15% off my rogers bill as well? :cheesygri
U WONT BELIEVE THIS! she said i was right and she gave me that too!!
well i will say it again thank you very much for being here! i will now look for and post any deals etc. i can find and assist people with :)

[q649l]

I just got off the phone with customer relations.

The best the lady would offer me was:

VIP HD $42.99
20% off HD PVR

I declined the offer.

So... should I call back?

Anyone with a recent letter from Bell have any particulars, what they are offering?

[J-Wo]

Yup just keep calling back and try to get a similar offer to what others are getting. Took me 4 or 5 calls, got a reduction on my cable, internet, and phone rates plus 2 HD PVRs free for 1 year (couldn't get 2 years like others). This isn't scientific but about 1 out of 5 CR agents will be helpful, the other 4 will say "no we can't match that".

[chompers]

I just got off the call with Rogers Retention yesterday. Bell was offering 3 year HDPVR and you get to own it. I just had a demo in my condo and bell was having that promo. My 1 year free hd box has just expired with rogers and have started to pay for the monthly hd box. I called Rogers retention letting them know that I am comparing the costs and channels. The plans are pretty much work out the same but I explained to them that the only difference is Bell is offering 3 year free HDPVR. They said they will offer 2 years for me and will offer a free digital box if I have standard tube tv. I took the offer!
Anyhow, I went to pick up the box near my home and plugged it in. Now I am good for 2 years.
Will work out another deal when 2 years is up.

[q649l]

This is what they offered me. Rogers definately is fast when it comes
to adding new customers.

Account Charges & Credits
One Time Connection Fee 49.99

Cable TV
Cancelled: Cable Plus Original -15.49
Add: Digital VIP Cable 27.48
Savings: 12 months VIP at $42.99 -18.98
Add: VIP Digital Terminal 4.49
Savings: Free Terminal Rental-24Mths -4.49
Savings: VIP Discount -1.48
Add: HD PVR Digital Terminal Rental 24.95
Savings: Free Terminal Rental-24Mths -24.95
Add: Digital Services Fee 2.99
Add: HDTV Channel Pak 0.00

I forgot to mention that I told them I was a former Bell customer,
they want the old receiver. I know people who have old receivers, I'll
just get one from them. Not sure if they will even ask for it.

The one time connection fee: basically if I want it all installed (all channels) at the
same time someone will have to remove the existing filter on my analog cable.

[napoleonz]

I just talked to a b*t*h. The moment I heard her voice I know I won't get anything. Seriously, she's that b*t*chy!

Anyhow, she said my Digital VIP promotion of 1 year has just expired and cannot give any other promotion in the next 90 days.

If anyone wants her name I'll be happy to PM. =)

[RestIsHistory]

I just had a snobby girl too.

Said I couldn't combine 20% off and HD Terminal Rental together. Such a lie.

[Kaitlyn]

I just got off the phone with rogers...

I have free HD PVR, 20% off and free HDTV specialty pack..

they will renew my 20% in april and I still have free hd pvr for another year, but no more discount on the specialty pack (I watch national geographic and discovery!)

I have a decent deal but it's still a lot of money for the amount of TV I watch. What should I do?

[Aggy]

Tried again last night to get another 2 years PVR, 1 year HD pack and 20% off. I said "cancel services" and so on and when I got connected to someone I told the lady I wanted to cancel my cable. All she said was "No problem, I'll do that for you right away. Is there anything else I can help you with today?"

I thinking what, no counter offer? The lady I got also sounded like a b*t*h so I probably got the same one others got lol. I'll try again later today.



I have a decent deal but it's still a lot of money for the amount of TV I watch. What should I do?

I wonder if they would give you the HD pack for another year. This is one reason why I opted for the 1 year PVR and 1 year HD pack last year instead of 2 years PVR.

[andr3y]

I got a HD box from a friend and i called rogers to authorize it. They wanted extra $7 just to add another box to my service. I tried to argue, but i think it was just tech and he said that he couldn't do anything about this fee. In the end i gave up and told him to forget about it, that i am not paying $7.

Is there anyway i can add another box for free? I own the damn box, just need them to authorize it.

[Shimso]

That's for TSN 8.95 and no TSN2 yet. Bell sucks. For Bell Dish subscribers it 1.99 charge.
http://img261.imageshack.us/img261/6031/rog3dv0.jpghttp://img11.imageshack.us/img11/5275/rog1gf0.jpg

Is it possible to add TSN HD by itself without the other channels?
I think its ~2.70 to add TSN SD by itself.

[belowzeros]

Is it possible to add TSN HD by itself without the other channels?
I think its ~2.70 to add TSN SD by itself.


the last time I tried they couldn't add HD stations individually by channel because they were only available in blocks in a package...or so I was told

[Aggy]

Just called Rogers again and the CSR was able to offer me 20% off cable services, 1 HD PVR for 2 years or 2 PVRs for 1 year, but said he couldn't give me the HD specialty pack again for another year. Best he could do was 15% off HD pack :( Is it worth calling in again to try to get the HD pack free? He said they can't offer promos like that 2 years in a row and the computer won't let him.



they will renew my 20% in april and I still have free hd pvr for another year, but no more discount on the specialty pack

[Kaitlyn]

Just called Rogers again and the CSR was able to offer me 20% off cable services, 1 HD PVR for 2 years or 2 PVRs for 1 year, but said he couldn't give me the HD specialty pack again for another year. Best he could do was 15% off HD pack :( Is it worth calling in again to try to get the HD pack free? He said they can't offer promos like that 2 years in a row and the computer won't let him.

Darn... hate to hear someone else get rejected too :(. I actually watch mostly only the shows in that specialty pack... Am seriously just considering canceling my TV programming to save $50/month... but then I'll have a 42" that is used for nearly nothing! lol

[jjwhoa]

called a couple months ago but forgot to post here.
2- hd pvr free for 2 years
1- hd free for 2 years
(thats a total of 3)
digital vip
$10 off internet
$20 off cable
$10 off home phone
half price cricket channel for 1 year $7.50 instead of $15
3 months of those specialty channels

Total for all three of my services is $138

[hkbaabaa]

called a couple months ago but forgot to post here.
2- hd pvr free for 2 years
1- hd free for 2 years
(thats a total of 3)
digital vip
$10 off internet
$20 off cable
$10 off home phone
half price cricket channel for 1 year $7.50 instead of $15
3 months of those specialty channels

Total for all three of my services is $138

Some of the promotions that you have expired already like the 3 months specialty channels. Now they only offer Theme channels for 3 months. :twisted:

[SG1]

called a couple months ago but forgot to post here.
2- hd pvr free for 2 years
1- hd free for 2 years
(thats a total of 3)
digital vip
$10 off internet
$20 off cable
$10 off home phone
half price cricket channel for 1 year $7.50 instead of $15
3 months of those specialty channels

Total for all three of my services is $138

I called them and was offered either some discounts like above or a hd pvr free for 2 years. I was told it's either this or that, but NOT both. I took those discounts during the call.

Now my question is this:
since I already took their discount offer, (therefore a 12 month commitment), can I call them again later and ask for the HD PVR?

A side question:
If I bundle my services together, I can get further discount but it will be a 2 year commitment. If I do this, can I call them during the 2 year period and ask more? (Will they reject if I ask again because they know I am already in commitment and cannot back out without paying fines?)

[Fyro]

I called them and was offered either some discounts like above or a hd pvr free for 2 years. I was told it's either this or that, but NOT both. I took those discounts during the call.

Now my question is this:
since I already took their discount offer, (therefore a 12 month commitment), can I call them again later and ask for the HD PVR?

A side question:
If I bundle my services together, I can get further discount but it will be a 2 year commitment. If I do this, can I call them during the 2 year period and ask more? (Will they reject if I ask again because they know I am already in commitment and cannot back out without paying fines?)

For the side question, yes you can still bundle your services together and save. However if they gave you something like... 20% off your internet as one of your discounts you agreed to earlier, than you would keep the 20% until it runs out rather than lowering it to the bundle discount. So your only going to save one percentage not both but you will save the bundle discount + the 10$ off etc. Just not 2 percentages.

[G0AT]

For the side question, yes you can still bundle your services together and save. However if they gave you something like... 20% off your internet as one of your discounts you agreed to earlier, than you would keep the 20% until it runs out rather than lowering it to the bundle discount. So your only going to save one percentage not both but you will save the bundle discount + the 10$ off etc. Just not 2 percentages.

This is not entirely true. I have the $10 off Express internet for 12 months deal, and they would not allow me to combine the $10 off with my 15% bundle discount. I still get 15% off my other services, but not internet for the duration of the $10 off. As such, the $10 savings is really more like $3. Lame.

[Fyro]

So... none of the discounts that they offered me actually showed up on my bill when I finally got it. So, after calling back and waiting on hold for about 30 minutes, the guy finally fixed it, or so I thought. Apparently, even though I was offered the HD Specialty package for a year free, the guy wouldn't put it on there, saying there was no way to do but that he could add it for 3 months only. I found this really ridiculous that previously they could have done it but because the lady screwed it up I can no longer have it. That and the 30 minutes on hold actually made me want to switch to bell. Saddening.

[DealMakerLoverBreaker]

I had a very similar problem where for the first 3mths I got the HD specialty channels for free then then charged me, then I'd call back and get it 'fixed', a month later they'd charge me again. Then I ignored it for a few months and called again last night and the girl tried to say it was free for only 3mths. Fortunately I was able to give her the call ID# and the prev. rep documented it well, so she had to continue it for free for the remaining of the 12mths. The best way whenever there is problems is to always get to retentions.

So... none of the discounts that they offered me actually showed up on my bill when I finally got it. So, after calling back and waiting on hold for about 30 minutes, the guy finally fixed it, or so I thought. Apparently, even though I was offered the HD Specialty package for a year free, the guy wouldn't put it on there, saying there was no way to do but that he could add it for 3 months only. I found this really ridiculous that previously they could have done it but because the lady screwed it up I can no longer have it. That and the 30 minutes on hold actually made me want to switch to bell. Saddening.

[Quick_lude]

Has anyone lately been able to get a "winback" promotion as a new customer? My parent's have Expressvu and wanted to switch to Rogers, just called the sales dept and they said that deal was cancelled as of March 1st. :mad:

[Tdotshopper]

Question:

I need to reduce my payments or cut down on a service (either internet or tv). I already have the discounts and free Hdpvr deals. If i call them and they cant do anything and i cancel a service what is the outcome considering i have discounts and free channel deals. any penalities? thanks.

[nden]

hi, I have Extreme cable internet and cellphone with Rogers

Recently, I just got a HDTV. I'd like to get a new HD PVR, what's the retention number? What should I tell them? I'm paying like $80 for cellphone (with data plan) and extreme internet $50 as well.

[wingzero007]

hi, I have Extreme cable internet and cellphone with Rogers

Recently, I just got a HDTV. I'd like to get a new HD PVR, what's the retention number? What should I tell them? I'm paying like $80 for cellphone (with data plan) and extreme internet $50 as well.

you just call rogers and say retentions. If you go to retentions it means you want to cancel. don't just say I would like to get a pvr. say I'm thinking of going over to bell, for cable and internet because the'll give me a free pvr. I'm guessing your still under contract for your cell.

they'll try to make you happy hopefully.

[Aggy]

Generally, if you cancel you have to pay back the discounts, eg, $10/month off for a year on home phone and you cancel 10 months into the 1 year term = $100 you have to pay.

Question:

I need to reduce my payments or cut down on a service (either internet or tv). I already have the discounts and free Hdpvr deals. If i call them and they cant do anything and i cancel a service what is the outcome considering i have discounts and free channel deals. any penalities? thanks.

[seanm2000]

Just in case anyone is wondering - you can cancel with no penalty if you have discounts.

I had the 24 month "Agreement" to get my HDPVR for free as well as 20% off internet and TV as well as an additional HD box and speciality channels for free. I called a week ago to cancel and they said I would be charged all of the discounts I've received so far - if i canceled. I thought that was crap, so I called back again last night and was told there is no such thing and that my account will be closed as of April 24th. I told them the reason for me canceling was that my cellular contract was up for renewal with Telus and said that Bell offered to match it and give discounts on TV and internet - so i would just bundle with them. I told Rogers if they couldn't match my Telus wireless plan that I would be switching to Bell. In reality, I'm a student and I'll be moving home for the summer and signing up for Rogers again. I'm just trying to get them to match my wireless plan so I can leave Telus and get a BB Bold!

[Merc2k]

Rogers: VIP Cable, HD Speciality, TMN, HDPVR, HD Box, Express Internet = $100/month taxes in

Wow, I've got pretty much the same services from Rogers with the exception of the HD stuff (HD box, HDPVR and HD speciality) and we pay about 145 a month. Any tips you could offer on how to negotiate a better price?

[clementma]

Bought a second hdtv last week. I already have 1 Rogers HDPVR free for 24 months...and I called back today and asked for Retentions. I said the Bell HDPVR lets you watch recorded content on two tv's - what kind of promotions do you have right now for a second HD PVR? He offered me a second HDPVR for free for 12 months. Just ran out and picked it up! Can't wait to plug in the new TV! :)

[MaximDude]

Well the free trial for the Equator, Oasis, Treasure and Rush HD channels ended today. Just called Rogers and they said they couldn't extend the trial period. :(

Will have to try again later and if they still won't extend, I guess I'll have to ante up. I really like those channels. If anyone has any success in getting those for free, please post!

[Evilpingu]

Another big thanks to this thread!

We were paying $130 for Basic cable + Cable plus, ultra-lite internet and Bell home phone. I called Rogers to see what they could do, ended up with:

Free HDPVR for 1 year
Express Internet (7mbps)
Digital VIP Cable + SD box
Home phone + 2 call features

For the same price we were paying previously - $130 per month total. Might try to call back and see if they can add the HD speciality pack for free and also get the VIP package price down a bit too.

[djcyanide]

Just got 2 yrs free for the 8300 hdpvr :) - Called in and got transferred to retentions. I told them bell did a demo in my condo and was offering 3 years of free hdpvr. Rogers offered 2 years free and I took it. Thanks RFD!

[midget_man]

Well the free trial for the Equator, Oasis, Treasure and Rush HD channels ended today. Just called Rogers and they said they couldn't extend the trial period. :(

Will have to try again later and if they still won't extend, I guess I'll have to ante up. I really like those channels. If anyone has any success in getting those for free, please post!

I don't have Rogers, but I called in for my Dad who does. He loves those channels as well (they are included in whatever plan I have with Bell). Anyways, Rogers will give you those channels free for 3 months, as long as you agree to keep them for a year. If you wanted to keep them for the year anyways, then you save $18 (25% off for the year). They won't seem to budge on the one year agreement though.

[nippleholic]

i just got rejected for the HD PVR...they only offered me Digital VIP at a discount...

i asked if they have any deals on HD PVR's and they guy said "no"...then silence...


LAME.

[mangoman]

Umm I don't think you got the gist of how to ask ... try reading just any 5 pages of this 190+ thread and you'll see the correct way of trying (and you MUST be talking to a retentions rep - you get there by saying 'cancel cable' into the automated prompt).

i just got rejected for the HD PVR...they only offered me Digital VIP at a discount...

i asked if they have any deals on HD PVR's and they guy said "no"...then silence...


LAME.

[mannyb]

i asked if they have any deals on HD PVR's and they guy said "no"...then silence... LAME.

Of course they'll say no. You're suppose to say that one of Roger's competitors is giving you a promotion to move to them. I told Rogers fictiously that Bell was trying to woo me and were going to give me 2 years free PVR. So I asked Rogers Customer Relations (which is different then their Customer Service) what they can do to keep me with Rogers. So they gave me the PVR free for 2 years...but now I am on year 3 of a free PVR ;-)

[nippleholic]

Umm I don't think you got the gist of how to ask ... try reading just any 5 pages of this 190+ thread and you'll see the correct way of trying (and you MUST be talking to a retentions rep - you get there by saying 'cancel cable' into the automated prompt).

Of course they'll say no. You're suppose to say that one of Roger's competitors is giving you a promotion to move to them. I told Rogers fictiously that Bell was trying to woo me and were going to give me 2 years free PVR. So I asked Rogers Customer Relations (which is different then their Customer Service) what they can do to keep me with Rogers. So they gave me the PVR free for 2 years...but now I am on year 3 of a free PVR ;-)

yeah, i tried all that...went to retentions and told them Bell was offering me a free HDPVR for two years and that's the response i got...

[lwswong]

I called for a friend last week who was paying $115 all in for ultralite internet, and Ultimate TV Pak with an HD Box (non-PVR), and HD Channel Pak.

I asked to "cancel cable" and started talking to a guy who i assumed was retentions. But after not getting very far, he told me he would transfer me to retentions, so i guess sometimes you are transferred to the right spot, other times you're not.

Anyway, with the retentions rep i ended up with:

$89 all in:
Lite Internet (upgrade from UltraLite)
Ultimate TV (slightly less channels than VIP pack)
HD PVR (upgrade from HD Box)
HD Channel Pack

All for a verbal contract of 1 year. Tried to get it for longer but they wouldn't bite.

As usual, if you don't have luck the first time, try try again!

[mangoman]

quite a different answer than what you wrote above. If you really tried what you said below, then I suggest try again with another rep. as you can see someone just posted how they were successful once they got through to actual retentions (tell whoever you're talking to that you would like to know if there's anything that Rogers might have to offer that's similar to what Bell is offering before you 'decide').

yeah, i tried all that...went to retentions and told them Bell was offering me a free HDPVR for two years and that's the response i got...

[iluvsdadeals]

Just called in last night and all I was offered was 1 yr free HD PVR. Same response as I got the last time I called. I don't have the patience to call in 10 more times so I took it.

I think it's pretty difficult to get 2 yrs free these days.

[redwire]

Pretty much a ditto for me. 1 year free HDPVR, 1 year free SD box, and a good deal on the VIP package (good, not free) for 1 year.

Anybody snag 2 years recently?

Just called in last night and all I was offered was 1 yr free HD PVR. Same response as I got the last time I called. I don't have the patience to call in 10 more times so I took it.

I think it's pretty difficult to get 2 yrs free these days.

[GSter]

Pretty much a ditto for me. 1 year free HDPVR, 1 year free SD box, and a good deal on the VIP package (good, not free) for 1 year.

Anybody snag 2 years recently?

got my 2 years late january of this year.

My uncle only got the 1 year 2 weeks ago.

I guess they stopped giving 'em two years already

[Nothing_man13]

just called yesterday; told them I wanted to cancel my services and switch to Bell; was transferred to retentions and the rep offered me 2 year free HDpvr, $10 off home phone and $18 off my internet. He told me the current promo was 1 year free HDpvr but he would give me 2 years.

I probably could have pushed for more discounts but I was expecting only a year of free PVR so I took the 2 and was happy.

[ghost80]

I'm amazed this is still alive!

[grinspy]

Just renewed for 1 year. Managed to get free (SD) PVR rental, 20% discount on VIP package, and 6 free PPVs credits.

Took the opportunity to switch my phone from Bell to save some money there from bundling.

Now I have 2 cells, TV and home phone with Rogers. Can I expect to get bundling discounts on all these? The TV rep last night said that the bundles dont apply to discounted services.

[BaadDawg]

My 1 year of 20% off high speed internet expires in a few days so I called and asked for retentions. Had to go through customer care first who said there was nothing they could do. When I got to retentions I got a really nice woman who made it really easy for me. She said she could not put a new 1 year discount until the day after my current promo expires. Instead of calling back and dealing with someone else who might not give me a deal she said she would enter my discount date into her personal reminder notebook and set it up on the right day.

I then asked her to do the same for my 20% off my VIP cable (expires in December) and my free HDPVR (ex Aug) and free HD specialty channel pack (ex Aug).

She said she set them all up so she would be reminded on the right day and no need to call back. I got a ref number just in case. She said she does this all and time and it works.

Hassle free and I keep all my good deals without a sweat or calling in a bunch of times and being told there is nothing that can be done.

[sensucht69]

Of course they'll say no. You're suppose to say that one of Roger's competitors is giving you a promotion to move to them. I told Rogers fictiously that Bell was trying to woo me and were going to give me 2 years free PVR. So I asked Rogers Customer Relations (which is different then their Customer Service) what they can do to keep me with Rogers. So they gave me the PVR free for 2 years...but now I am on year 3 of a free PVR ;-)

Year 3? Meaning they forgot to remove the discount or that you called again?

[codtongues]

My 20% off vip just expired. I called and said cancel cable. This does not always get you to customer relations so make sure you are speaking to the right people. When I finally got to customer relations I just said my bill is too high and asked if she could reduce it any. I have VIP ultimate and movies package, High speed express and Hd PVR with 11/2 years left. My bill was about $138 tax included. When the very friendly rep finally came back on the phone my bill was reduced to $109 tax included.

[sillysimms]

My 1 year of 20% off high speed internet expires in a few days so I called and asked for retentions. Had to go through customer care first who said there was nothing they could do. When I got to retentions I got a really nice woman who made it really easy for me. She said she could not put a new 1 year discount until the day after my current promo expires. Instead of calling back and dealing with someone else who might not give me a deal she said she would enter my discount date into her personal reminder notebook and set it up on the right day.

I then asked her to do the same for my 20% off my VIP cable (expires in December) and my free HDPVR (ex Aug) and free HD specialty channel pack (ex Aug).

She said she set them all up so she would be reminded on the right day and no need to call back. I got a ref number just in case. She said she does this all and time and it works.

Hassle free and I keep all my good deals without a sweat or calling in a bunch of times and being told there is nothing that can be done.

Good to know it *might* be so convenient after a year. I called when the internet prices went up and said "cancel internet". I got through to regular customer service I think and was very nice and just said we'd been customers a long time and like cable internet, however with the recent price increase it is too much. Is there anything they can do? She said that with cable & internet she can't do any more than the 5% discount we already get. So I said I'd like to cancel and was transferred to cancellations. I had told her TekSavvy is now much cheaper so we'd go with them (which I'd like to do as we're happy with them for phone, but DSL connections aren't great in our building).

Immediately upon being transferred to cancellations, he asked would I be willing to stay if he offered me a better price - yes, that's why I called. So the price now is about a dollar cheaper than TS would be (not including modem rental). We have Lite, which is all we need. He said to call back next March when the prices go up again and they'll see what they can do then. Too bad you actually have to say you're going to cancel for them do anything, but that's the way it works a lot of the time.

[jmac35]

Just called, said I wanted to switch to Bell because they offered me 2 free years of HDPVR.

He came back with 1 year free HDPVR with a 12-month commitment.

I took it.

[Sheek]

got 1 yr free on HD PVR as well as 3 months free on Specialty pack, thanks guys

slightly off toic here, but...

my HDPVR came with some sort of component cable, is there any reason to purchase an HDMI cable and use that instead?

[Cjohnson202]

got 1 yr free on HD PVR as well as 3 months free on Specialty pack, thanks guys

slightly off toic here, but...

my HDPVR came with some sort of component cable, is there any reason to purchase an HDMI cable and use that instead?

I would, HDMI cables make all the difference

[u0dcameron]

Ok so we currently have 4 free PVR's from Rogers because we switched from Starchoice and gave them our 4 box's from them, we have them for 2 years (until November) and I've had my HDTV since January and I really want a damn HD PVR for my TV, do you think there is anyway I could call and ask to swap 1 of my PVR's for a HD PVR? I'm just worried if I call they'll tell me they want the other 3 back than or something along those lines.

I also have home phone and internet with them. (Under my moms name)

And I have my cell phone under my name with them. (Stupid they won't let me bundle with my moms account for a discount on my cell.)

[u0dcameron]

Bump anyones thoughts?

[skanji]

Ok so we currently have 4 free PVR's from Rogers because we switched from Starchoice and gave them our 4 box's from them, we have them for 2 years (until November) and I've had my HDTV since January and I really want a damn HD PVR for my TV, do you think there is anyway I could call and ask to swap 1 of my PVR's for a HD PVR? I'm just worried if I call they'll tell me they want the other 3 back than or something along those lines.

I have tried doing this a number of times. Pretty simple. You can get an HD PVR, but you will lose the fact that you are getting it for free.

Do NOT cancel or return your SD PVR. You will lose the fact that it's free and they won't be able to add it back.

[u0dcameron]

So my best bet would be to wait until hte 2 years free are up and than try for an HD PVR? ANyone else been in this type of situation?

[u0dcameron]

Bit of a bump for more answers to my question

[skanji]

Bit of a bump for more answers to my question

I just answered you. Yes, wait for the 2 years to be up, or if you need it that badly, purchase one.

Rogers will not budge.

[Pfizer]

Called last month, was told they couldn't do anything for me. Called last night to give it one more try and got - almost immediately - 1 year of HD PVR and 20% off. Dropped my bill by about $40/month.

I think the key is that when you ask for retentions they really just give you the normal phone people. I think you need to escalate and say you want to cancel.

[spikedude]

I got a call from Rogers Monday afternoon -- some sort of customer satisfaction survey. Not sure if it was related to my service call appt for next day or not. I told the lady that I was less than satisfied with service (no TSN2 and my internet connection keeps dropping). She said she'd send me a $20 gas card. Before hanging up, I asked if there were any HDTV promotions going on. She said that she could give me an HDPVR for one year free. I jumped on it. Swapped my digital SD terminal that afternoon at a Rogers video store.

When I made the service call appointment that morning, that rep said there were no HDTV promos available. I did get a 6 month upgrade from Express to Extreme though.

[kimbot]

From what I've gathered from recent posts, is it reasonable to try and get the following from Rogers?

2 years free HDPVR
-20% VIP
-$10 or 20% off express/extreme internet
-$10 off home phone

Has anyone been able to get an additional free standard HD box and a SD box as well? What kind of discounts are they offering on channel packs now? Just 20% off HD Specialty pack or 3 months free?

Guess I'll be trying my luck tonight after work!

[Sheek]

2 years free HDPVR might be difficult. I tried with 3 different people in Retentions and the most I could get was 1 year

[sienna]

After the free one year HDPVR is up, is there a way to get another year for free?

[MS MSP]

After the free one year HDPVR is up, is there a way to get another year for free?

I'm planning to just ask for it again.

[kimbot]

Just called and got a very nice rep, got almost everything I wanted:
2 yrs free HDPVR (apparently they have to add the second year manually after the first year is up)
1 yr free HD and Standard Digital box
20% off VIP
20% off high speed Express

They offered me $30 taxes in (after $10 discount) for home phone with 2 features. I ended up going with the same package but they had it advertised on the Rogers' site for $24.95, except the rep waived the SAF.

The only other thing I wanted was free HD specialty pack but they best I could get was 20% off for a year. Oh well, overall I am very happy considering I was paying more for basic cable.

[erebakish]

is bell still offering their deal? i wouldn't want to screw up badly by telling them of a non existant deal.

[grah7830]

I currently subscribe to Rogers cable but will be moving into a new apartment at the end of the month where non-HD cable is included in my rent.

Would Rogers let me continue renting their HD box if I cancel my cable service?

[CoinSaver]

I currently subscribe to Rogers cable but will be moving into a new apartment at the end of the month where non-HD cable is included in my rent.

Would Rogers let me continue renting their HD box if I cancel my cable service?
Probably not, but if you subscribed to HD, they might. Always worth trying.

[gamer123]

kinda off topic. i canceled some channels with rogers, they disappeared as expected from the hd pvr box. however, my other 2 tvs without pvr (just analog i guess) still have the channels. not that im complaining, but why is that?

[gimmegimme]

kinda off topic. i canceled some channels with rogers, they disappeared as expected from the hd pvr box. however, my other 2 tvs without pvr (just analog i guess) still have the channels. not that im complaining, but why is that?
They can turn off the channels on their end for the digital feed (through the box), but need to send someone to put a filter in the cable box at the side of your house before you lose the analog feed.

[sillysimms]

I currently subscribe to Rogers cable but will be moving into a new apartment at the end of the month where non-HD cable is included in my rent.

Would Rogers let me continue renting their HD box if I cancel my cable service?

Are you renting from an individual (who is paying the cable bill) or from the apartment rental office? If you're renting from the management office and they have a contract with Rogers that provides cable services, you will most likely be able to call Rogers and set up for yourself to rent the HD box.

At our condo, cable and 2 boxes are included in our condo fees. For quite a while, we got a bill every month that just said $0.00 and you saved $XX this month and then we got a separate bill for our internet. Now that they combined the bills we only get 1, and cable still says $0. However for a while we rented an extra cable box and they billed us for that and nothing else for cable. It can likely be done, just call Rogers (and get the person's name as we had a lot of problems with one of our moves and multiple errors that took a lot of time on the phone to work out!)

[Orion168]

TSN2 available free to all Rogers subscribers subscribing to VIP Digital package.

Great for existing Rogers customers, bad for those using it as a negotiating tactic in the past:

http://micro.newswire.ca/release.cgi?rkey=1705174913&view=12634-0&Start=0

[Justine]

Ever since I got this "free" hd/pvr deal for 6 months, we have been calling rogers every month getting our bills straightened out because we keep getting over-charged. And every month after that, we keep getting over-charged, it has been quite the ordeal. The over-charging was coming from the $24.99 that kept getting tagged onto the bill, along with other things. I don't know what the heck they are doing in billing in this company, but it is very very strange, seems like they can charge you for the same services 20 different ways. Our bill is different every time. And calling and getting put on hold, and then explaining the problem over and over to see that on the next bill it's wrong again.. argh. This stuff is not cheap btw.

Now that my "free" trail is coming to an end, what should I do to still get it for "free"? Threaten to cancel?

[dtrader69]

Ever since I got this "free" hd/pvr deal for 6 months, we have been calling rogers every month getting our bills straightened out because we keep getting over-charged. And every month after that, we keep getting over-charged, it has been quite the ordeal. The over-charging was coming from the $24.99 that kept getting tagged onto the bill, along with other things. I don't know what the heck they are doing in billing in this company, but it is very very strange, seems like they can charge you for the same services 20 different ways. Our bill is different every time. And calling and getting put on hold, and then explaining the problem over and over to see that on the next bill it's wrong again.. argh. This stuff is not cheap btw.

Now that my "free" trail is coming to an end, what should I do to still get it for "free"? Threaten to cancel?

at times i wish my bill gets screwed up....because it gives you better leverage to get free stuff....a couple of times my bill got wonky, i complained, my bill gets fixed, and they throw in a couple of perks like 10% off for x months, or free PPV movies....

[BaadDawg]

Ever since I got this "free" hd/pvr deal for 6 months...Now that my "free" trail is coming to an end, what should I do to still get it for "free"? Threaten to cancel?

Call up customer service and get sent to retentions. Sometimes if you say cancel service to the automated message you get when you phone in, you get sent there, but a few weeks ago I said cancel and I was sent to regular customer service. I told them I wanted my discount extended (similar to your situation) and they looked up my file and said there were no deals available and I would have to pay full pop. They offered to sent me to retentions (if they don't offer ask to get sent there).

Retentions person was super nice. One thing to know. Even retentions can't extend a promotion (i.e. 12 month discount) until after the promotion expires. In my case the rep offered to make a note in her daytimer to extend my promotions for 12 months on the day they expire. She made a note of like 4 or 5 different expiry dates and said she would enter each one on the day they expire.

Haven't received a bill yet so I don't know if it worked. She gave me a file number in case they screw things up.

I have also had retentions tell me there is no way they can give me anything or extend anything, once even they told me they put something in my file saying I could not get a promotion extended. I thought there goes that discount. All I did was call back to get another agent and they gave me everything I asked for with no hassle and no mention of anything in my file.

So if you get someone who won't help, call back until you get someone who will. Even with all my discounts I feel my bill is too high.

[nitroblu]

Just called and got a very nice rep, got almost everything I wanted:
2 yrs free HDPVR (apparently they have to add the second year manually after the first year is up)
1 yr free HD and Standard Digital box
20% off VIP
20% off high speed Express

They offered me $30 taxes in (after $10 discount) for home phone with 2 features. I ended up going with the same package but they had it advertised on the Rogers' site for $24.95, except the rep waived the SAF.

The only other thing I wanted was free HD specialty pack but they best I could get was 20% off for a year. Oh well, overall I am very happy considering I was paying more for basic cable.
edit: nevermind, figured out retentions just does all services now

i can't seem to get any head way with them though about any free hdpvr for a yr, they keep tellin me there's no ongoing promotion for that?!? we're thinking of bundling all our services with them (moving home phone and internet to rogers) so i was using that as some leverage, but i've called in 5 times now, and every rep has said the best they can offer us is:
$10.50 off rogers express (6 months)
$10 off basic home phone (1 yr)
waive installation fees
no discounts available on cell (2 lines) or cable (we have hd, basic cable, and cable plus original) :(

[milhouse6]

I currently subscribe to Rogers cable but will be moving into a new apartment at the end of the month where non-HD cable is included in my rent.

Would Rogers let me continue renting their HD box if I cancel my cable service?

We lived in a Rogers-is-included building. We still had an individual account for HDPVR rental.

If it were me, I'd try to strike the best deal you can BEFORE you tell them you're moving and then arrange the move later. When we lived in the cable-included building they wouldn't budge an inch on anything. They know you usually can't put up a dish. As soon as we moved to a house, they were generous.

I suppose it might backfire though, if they try to make you 'cancel' service at your old address and pay deal cancellation penalties... hmmm.

[gei]

We lived in a Rogers-is-included building. We still had an individual account for HDPVR rental.

If it were me, I'd try to strike the best deal you can BEFORE you tell them you're moving and then arrange the move later. When we lived in the cable-included building they wouldn't budge an inch on anything. They know you usually can't put up a dish. As soon as we moved to a house, they were generous.

I suppose it might backfire though, if they try to make you 'cancel' service at your old address and pay deal cancellation penalties... hmmm.

I live in a rogers-included building as well, and they really won't budge on anything... you have no leverage at all. I actually did manage to (miraculously) get a free HDPVR thrown in for a year, but it took me dozens of phone calls, and lots of lying.

[Demonwar]

called in recently

20% off internet
20% off television
1 year free HD PVR
1 year free regular SD box

Overall I'm satisfied.

[BB88]

called in recently

20% off internet
20% off television
1 year free HD PVR
1 year free regular SD box

Overall I'm satisfied.

pretty decent deal. What did you say? And were you with retention?

[Deevusone]

called in recently

20% off internet
20% off television
1 year free HD PVR
1 year free regular SD box

Overall I'm satisfied.

did you also get the HD premium channel subscription (HDDSC, HDNATG, etc) as well?

[hellboydvr]

I called in a 2nd time about 2 weeks after the first attempt was useless and got the following:
20% off internet.
20% off cable (vip channels, timeshifting, hd pack, etc).
HD PVR free for 1 year.
SD free for 1 year.
10% off wife's cellphone.

Dealt with with Christa if that's a help to anyone else.

[SW20 MR2]

My promo ran out this month, and I had no luck when I called back in. The guy said I was not eligible for another promo for another 90 days.

For those of you that got turned down, don't they make a record of the call and know that you tried getting a better deal just a few days/weeks prior?

[plymouthhater]

I called in a 2nd time about 2 weeks after the first attempt was useless and got the following:
20% off internet.
20% off cable (vip channels, timeshifting, hd pack, etc).
HD PVR free for 1 year.
SD free for 1 year.
10% off wife's cellphone.

I got a letter today advising me they have restructured their bundles and if I wished to continue receiving my 15% discount I had to call before July 6th.

So I called in. The CSR said my kid's pay as you go cell and my wife's pager do not qualify for the bundle - but to compensate me and show their appreciation for being a loyal long time customer she would give me a 20% discount off my cable bill and would extend my free PVR and std box from expiry next April to next June. She told me to call back next June and ask them to extend for another year. :cheesygri

[hightech]

I called Rogers today and got the following deal:

20% off internet
20% off cable
1 year free HD PVR
1 year free regular SD box (2 boxes)

That makes me getting an HD PVR free for 3 years now as well as other boxes.

Thanks RFD!

[nitroblu]

bah this is baloney, we've had our cable with Rogers since 86, we have 2 cell lines lines with them, i've called in at least 7 times now over 2 weeks, we're off contract now, and they keep telling me there's nothing they can offer us (not even a free hd pvr), and that promotions are only available if we upgrade to the pricier digital vip package

i think i might as well jump ship to bell, they're offering us a whole lot more at a chaeper price

[mangoman]

Have you been transferred from the 1st rep you get yet? The 1st rep cannot offer anything and will not usually transfer you to retentions unless you threaten to cancel (alternatively, you should state "cancel cable" in the automated voice prompt when you first call in).

bah this is baloney, we've had our cable with Rogers since 86, we have 2 cell lines lines with them, i've called in at least 7 times now over 2 weeks, we're off contract now, and they keep telling me there's nothing they can offer us (not even a free hd pvr), and that promotions are only available if we upgrade to the pricier digital vip package

i think i might as well jump ship to bell, they're offering us a whole lot more at a chaeper price

[nitroblu]

Have you been transferred from the 1st rep you get yet? The 1st rep cannot offer anything and will not usually transfer you to retentions unless you threaten to cancel (alternatively, you should state "cancel cable" in the automated voice prompt when you first call in).

yup, always speaking to retentions..i've had plenty of exp talking with retentions when i reneg'ed my cell contract lol

[hkbaabaa]

bah this is baloney, we've had our cable with Rogers since 86, we have 2 cell lines lines with them, i've called in at least 7 times now over 2 weeks, we're off contract now, and they keep telling me there's nothing they can offer us (not even a free hd pvr), and that promotions are only available if we upgrade to the pricier digital vip package

i think i might as well jump ship to bell, they're offering us a whole lot more at a chaeper price

Did you talk "nicely"? Usually when I called in I will end the call nicely even if the offer they gave me isn't what I want. They might have wrote something on your account telling all rep not to give any offer. :twisted:

[nitroblu]

Did you talk "nicely"? Usually when I called in I will end the call nicely even if the offer they gave me isn't what I want. They might have wrote something on your account telling all rep not to give any offer. :twisted:

like i said above, i have plenty of exp talking to retentions lol. of course i'm always talking nicely :)

[milhouse6]

I called Rogers today and got the following deal:

20% off internet
20% off cable
1 year free HD PVR
1 year free regular SD box (2 boxes)

That makes me getting an HD PVR free for 3 years now as well as other boxes.

Thanks RFD!

Same deal as I got for a move. Didn't need the free HD tuner box they offered, so $115 includes Extreme, HDPVR, and HD Specialty Pack, all for 1 year. Own the modem already. Could have dropped to around $105 with Express, but I tend to go over 60G some months and enjoy the 1Mbit upstream.

[MaximDude]

Damn this sucks. My free promotion for the HD specialty channels is running out along with the free theme paks and Rogers isn't willing to extend anything. :evil:

They said I'd have to wait at least 90 days before they could maybe do something for me again. I wish they'd just make TSN and TSN2 HD and Discovery HD separate and affordable. :(

[OldnwiseS01]

Same deal as I got for a move. Didn't need the free HD tuner box they offered, so $115 includes Extreme, HDPVR, and HD Specialty Pack, all for 1 year. Own the modem already. Could have dropped to around $105 with Express, but I tend to go over 60G some months and enjoy the 1Mbit upstream.


Is that taxes in?

[mangymutt]

I phoned in, stated, "cancel cable" at prompt. It automatically goes to a rep.

I told them what I was being offered by Bell. I spoke to this rep that I received from the, "cancel cable" prompt. She told me all that she could give me was 3 months of VIP package at a reduced rate. I asked what the procedure is if I were to cancel cable and she says it's 30 days. I told her, yes, that's what the Bell rep said it would be and okay, what do I do to make the cancellation then? She told me she's putting me through to, "Customer RELATIONS"

After a brief on-hold I was with the CR rep. She evaluated what I had and offered up an incentive to stay:

Before:

1 SD PVR box
VIP package
2 international channels

$108 taxes all in.

Now:

1 SD PVR box - 1 year free
1 HD PVR box - 1 year free
2 international packages
HD channels - 1 year
+ HD specialty channels - reduced to $2.50 instead of $8.95
+ 15% discounts

$73.00 taxes all in

Savings and extra features were great incentive to stay with Rogers instead of jumping ship and going to Bell. That's taking care of your customers, thanks Rogers.

[mcaj]

Is it possible for me to get the free HD PVR promotion if I only have basic cable or do I need atleast digital VIP package? Also, what advantages do I get from having a free PVR other than saving on my monthly rental fee?

[nitroblu]

I phoned in, stated, "cancel cable" at prompt. It automatically goes to a rep.

I told them what I was being offered by Bell. I spoke to this rep that I received from the, "cancel cable" prompt. She told me all that she could give me was 3 months of VIP package at a reduced rate. I asked what the procedure is if I were to cancel cable and she says it's 30 days. I told her, yes, that's what the Bell rep said it would be and okay, what do I do to make the cancellation then? She told me she's putting me through to, "Customer RELATIONS"

After a brief on-hold I was with the CR rep. She evaluated what I had and offered up an incentive to stay:

Before:

1 SD PVR box
VIP package
2 international channels

$108 taxes all in.

Now:

1 SD PVR box - 1 year free
1 HD PVR box - 1 year free
2 international packages
HD channels - 1 year
+ HD specialty channels - reduced to $2.50 instead of $8.95
+ 15% discounts

$73.00 taxes all in

Savings and extra features were great incentive to stay with Rogers instead of jumping ship and going to Bell. That's taking care of your customers, thanks Rogers.
damnit, looks like i'm gonna hafta keep callin in...ik hate talkin with rogers lol

[milhouse6]

damnit, looks like i'm gonna hafta keep callin in...ik hate talkin with rogers lol

I know there are better ways to spend our time but it sure beats talking to Bell!

[TripleHelix]

I phoned in, stated, "cancel cable" at prompt. It automatically goes to a rep.

I told them what I was being offered by Bell. I spoke to this rep that I received from the, "cancel cable" prompt. She told me all that she could give me was 3 months of VIP package at a reduced rate. I asked what the procedure is if I were to cancel cable and she says it's 30 days. I told her, yes, that's what the Bell rep said it would be and okay, what do I do to make the cancellation then? She told me she's putting me through to, "Customer RELATIONS"

After a brief on-hold I was with the CR rep. She evaluated what I had and offered up an incentive to stay:

Before:

1 SD PVR box
VIP package
2 international channels

$108 taxes all in.

Now:

1 SD PVR box - 1 year free
1 HD PVR box - 1 year free
2 international packages
HD channels - 1 year
+ HD specialty channels - reduced to $2.50 instead of $8.95
+ 15% discounts

$73.00 taxes all in

Savings and extra features were great incentive to stay with Rogers instead of jumping ship and going to Bell. That's taking care of your customers, thanks Rogers.

You do realize that HD channels for one year is just because you have the HD PVR for a year right... Basic HD channels come with the terminal. The specialty pack at the reduced rate is mighty nice.

Is it possible for me to get the free HD PVR promotion if I only have basic cable or do I need atleast digital VIP package? Also, what advantages do I get from having a free PVR other than saving on my monthly rental fee?

It all depends on hwo much money they are making off of you. If you only have basic cable, they dont have much incentive in giving you much more. IT's much easier to bargain when you are spending alot of money and threaten to cancel vs threatening to cancel the minimum subscription.

I am now paying 180$/month for Extreme, HD PVR VIP + HD Specialty, Iphone which was 80+/month (now in the 70's due to 10% bundle).

I did this a while back, but I just called them up and said my roommates wanted to move over to Bell but I wanted to stay with Rogers wince I had my phone with them. So I was always the nice guy in the conversation. I told the lady "I need you guys to help me out to change my roommates's minds. I got 20% off TV/Internet and HDPVR free for a year, which worked out great because the student discounts we had on the account had just run out

[jl001]

nitroblu, let us know if you get anything.
I called Rogers (Retention), and they said there's nothing they can do...
I had free PVR for a year, and other discounts - The agent said there's no promotion or code their system will accept, as I used them all up....

[oratihsus]

i called rogers as well and they said that because they already gave us discounts the last 2 times when we renewed, now they can't do anything....hmm...looks like they are not giving much discounts for people in GTA anymore?

[Rx8-black]

i called rogers as well and they said that because they already gave us discounts the last 2 times when we renewed, now they can't do anything....hmm...looks like they are not giving much discounts for people in GTA anymore?

+1, my specialty channel package free for a year expired. so i tried to renew and got rejected. nothing right now they can do they said.

[oratihsus]

i called Rogers again and this time i did want to cancel my home phone because w/o the discount, their price is more expensive....spoke to a lady and told her that i called in a few times and no rep wanted to give us any discount when we were looking to continue doing business w/ them so now we wanted to cancel......she put me on hold for some time and said that she would come back....but somehow, some other rep picked up my line.....i started my whole story again and this time, the rep said he could continue to give me discount for another year.....then i asked if he could help me w/ my cable discount and after he looked at the account, he said he could extend the discount for another year........yay!!! so happy :) our bill stays the same

[Aggy]

LOL...I highly doubt they can't give you any discounts...I'd keep trying...maybe you're not talking to the right people/saying the right things...keep at it!

i called rogers as well and they said that because they already gave us discounts the last 2 times when we renewed, now they can't do anything....hmm...looks like they are not giving much discounts for people in GTA anymore?

[mangymutt]

You do realize that HD channels for one year is just because you have the HD PVR for a year right... Basic HD channels come with the terminal. The specialty pack at the reduced rate is mighty nice.

Yeah, I know that the HD channels come with the box. Just spelling out each incentive I received that I didn't have before. :cheesygri

[-=phelan=-]

here's my situation...in august of 08 i called in and got the $40.13 deal for

digital vip
hd pvr 1yr
sd box 1yr
hd specialty 1 yr

and this is all for 40.13 taxes in.

seeing how it's coming up to 1 yr for me, i'm going to have to call back in and renegotiate again. Has anyone had any success having to pay the same price.

As honestly i'm satisfied with the above for the price and i'm willing to continue with that price.

[mangymutt]

here's my situation...in august of 08 i called in and got the $40.13 deal for

digital vip
hd pvr 1yr
sd box 1yr
hd specialty 1 yr

and this is all for 40.13 taxes in.

seeing how it's coming up to 1 yr for me, i'm going to have to call back in and renegotiate again. Has anyone had any success having to pay the same price.

As honestly i'm satisfied with the above for the price and i'm willing to continue with that price.


:-0 That's amazing. I think I'm getting ripped off. :evil:

[BaadDawg]

here's my situation...in august of 08 i called in and got the $40.13 deal for

digital vip
hd pvr 1yr
sd box 1yr
hd specialty 1 yr

and this is all for 40.13 taxes in.

seeing how it's coming up to 1 yr for me, i'm going to have to call back in and renegotiate again. Has anyone had any success having to pay the same price.

As honestly i'm satisfied with the above for the price and i'm willing to continue with that price.

That is a lower rate than I have seen anyone get here. The "best" sort of commonly available discount from retentions is 20% off the cable with VIP digital, free HDPVR and for some free hd specialty channels. That is what I have and it comes to $57.26 taxes in. I feel that is a fair price for what I am getting. It will expire in a year from whenever I got it and then you have to start all over again. Just make sure you end up with retentions after first going through customer service. If retentions won't budge, call back and get someone else from retentions. Eventually you will get some sort of "deal".

[ustation]

*phew* finally got my free PVR for a year.

[KSYC]

here's my situation...in august of 08 i called in and got the $40.13 deal for

digital vip
hd pvr 1yr
sd box 1yr
hd specialty 1 yr

and this is all for 40.13 taxes in.

seeing how it's coming up to 1 yr for me, i'm going to have to call back in and renegotiate again. Has anyone had any success having to pay the same price.

As honestly i'm satisfied with the above for the price and i'm willing to continue with that price.


This is the same price I got 10 months ago, mine is expiring soon so I hope Rogers can just extend the promotion I have. Fingers crossed. :)

[-=phelan=-]

^^ well pls do tell me what sort of deal you got from your customer service rep when you do call.

[user friendly]

I called in a while ago but finally registered here and thought I would share what I have.

2 HDPVR's for two years for free
The movie network package
Digital VIP
HD specialty pack for one year free

I think that's it but I have a bunch of other discounts. My final bill just for cable is $64, just over the price for the digital VIP. I think it's pretty good and I actually tried to call again to see if I could save even more but the rep said he'd never seen as many discounts applied to one account than mine, so I left it at that. I don't have my bill on hand at the moment but I'll post again if I left anything out.

[snafu101]

heh, damn glad I came across RFD couple weeks ago, now cut cell/tv bills nearly in half, many thanks! :)
I previously somehow without really trying 33% of vip but was paying full for the hdpvr, so on second recent attempt to of mentioning bell offered 1yr pvr (even though I can't get it, in apartment building facing wrong way :D) got offered that and ~15% of vip, here comes the kicker, I had got a hdpvr online for $300 hoping to use the bell offer as leverage to get back the 33% but instead they said they'd match it so now got free 1yr pvr and my own pvr, doh!

[-=phelan=-]

I called in a while ago but finally registered here and thought I would share what I have.

2 HDPVR's for two years for free
The movie network package
Digital VIP
HD specialty pack for one year free

I think that's it but I have a bunch of other discounts. My final bill just for cable is $64, just over the price for the digital VIP. I think it's pretty good and I actually tried to call again to see if I could save even more but the rep said he'd never seen as many discounts applied to one account than mine, so I left it at that. I don't have my bill on hand at the moment but I'll post again if I left anything out.

are you on a 1 yr contract for the digital vip and movie network package?

[Justine]

We were told by rogers that we could get a second pvr box for $1 a month, and we have been charged for it every month since then (this is along with the 6 month promo free pvr box). My bf is on the phone right now and the CSR is saying that there was no such deal. He is arguing with the guy on the phone. Rogers has failed us. And now my 6 month is up and I am going to end up paying more now, we've been calling every month since Jan to get our bill corrected of the mistakes and mis-deals that we keep getting.

[starrysim]

Does anyone know how I would go about getting a deal when signing up as a new customer? I'm willing to get home phone, internet and cable with them. I would get internet lite or ultra lite, but I would want the VIP cable package and HD PVR. I'm not liking the $50 installation fee either. I'd like to keep it all under $150.

I would really really really appreciate any ideas on how to go about getting a deal as a new customer. TIA

[DavidN]

Does anyone know how I would go about getting a deal when signing up as a new customer? I'm willing to get home phone, internet and cable with them. I would get internet lite or ultra lite, but I would want the VIP cable package and HD PVR. I'm not liking the $50 installation fee either. I'd like to keep it all under $150.

I would really really really appreciate any ideas on how to go about getting a deal as a new customer. TIA

Tell them that you're currently with Bell but you wanted to see what else is out there. Make up a package that you have with Bell (something you want from Rogers), and see if they can match it. Might work. But I'm not sure if new activations reps have as much power and LnR. I'm guessing the answer is no. But I could be wrong. Worth a shot.

[starrysim]

Tell them that you're currently with Bell but you wanted to see what else is out there. Make up a package that you have with Bell (something you want from Rogers), and see if they can match it. Might work. But I'm not sure if new activations reps have as much power and LnR. I'm guessing the answer is no. But I could be wrong. Worth a shot.

I don't think that would work - for one, I need a brand new phone number.

[user friendly]

are you on a 1 yr contract for the digital vip and movie network package?

We were on a two year contract but that ended about 3/4 years ago. I think we made a verbal contract for one year but I can't remember now.

I just looked at my latest bill and it shows that I lost my specialty pack savings of $8.95. So it's now $72 :(

http://i44.tinypic.com/2ihmt8h.jpg
http://i44.tinypic.com/15y6q8n.jpg

I literally just got off the phone with retentions twice and the only thing they could do was to give me an additional 20% off the HDTV specialty pack ($8.95). What can I say to get that savings again? They keep telling me there's no more savings they can give me.

[Aggy]

I don't think that would work - for one, I need a brand new phone number.

You can always get the discount on the phone later...haven't checked, but they probably still offer the standard $10/month off for a year. Tell Rogers that you have a package with bell like DavidN said and see if they will give you something similar. Work on Internet/Cable first then you can always add the phone later on.

We were on a two year contract but that ended about 3/4 years ago. I think we made a verbal contract for one year but I can't remember now.

I just looked at my latest bill and it shows that I lost my specialty pack savings of $8.95. So it's now $72 :(

I literally just got off the phone with retentions twice and the only thing they could do was to give me an additional 20% off the HDTV specialty pack ($8.95). What can I say to get that savings again? They keep telling me there's no more savings they can give me.

Last time I checked they weren't offering the specialty pack for free any more...at least when I renewed in March.

[jerryhung]

Called Rogers, said "Cancel Cable", talked to a rep
All I wanted is continue my PVR free rental (not HDPVR even).
She cannot do anything

As a result, I am considering the cable altogether and save $38/month

Need 30 days for cancellation

[lagos]

Called Rogers, said "Cancel Cable", talked to a rep
All I wanted is continue my PVR free rental (not HDPVR even).
She cannot do anything

As a result, I am considering the cable altogether and save $38/month

Need 30 days for cancellation

are you sure you talked to retentions agent? I believe they are called "Customer Relations" officially. I would try again next week.

I am due for a call in myself. my free hdpvr expires in july and my discount credits are gone as of this month. bill increased like $60 vs last years bill. Will cancel if they don't do anything.

[maho]

Called Rogers, said "Cancel Cable", talked to a rep
All I wanted is continue my PVR free rental (not HDPVR even).
She cannot do anything

As a result, I am considering the cable altogether and save $38/month

Need 30 days for cancellation

I have been with Rogers cable, Internet and wireless for over 3 years.

Bell offers a cheaper plan for my channels selection. So, I talked to the retention dept. but the price didn't come close to Bell plan due to Rogers' extra outlet fee. So, I requested to cancel the cable service in 30 days.

Anyone has this experience?
Will the retention dept. try to call me to offer some discounts before the disconnection date.

( If not, I need to order Bell TV installation in the mean time. )

[snafu101]

Took me two tries to get the free pvr, i used the 'cancel cable', both times did not get put through to retentions direct. After saying I wanted to cancel they put me through, second time just asked for retentions. First time just got 20% off programming offer, I actually put in for the 30 day cancel since my bill was crazy high (~$90) after losing a previous 30% of vip. Then tried last ditch effort a week after cancel, again they just offered the 20%, then after some hesitation and me mentioning I've enjoyed being with them for years and again mentioned the 1 yr free bell pvr they finally matched that and the 20%, so not as crazy as some others mentioned here but down to like $54 :).

[Aggy]

Called Rogers, said "Cancel Cable", talked to a rep
All I wanted is continue my PVR free rental (not HDPVR even).
She cannot do anything

As a result, I am considering the cable altogether and save $38/month

Need 30 days for cancellation

Key is not to ask for the deals you want...I always go in the first time just saying "I wanted to konw what the cancellation policy is if I wanted to discontinue service..." or soemthing along those lines. Let them ask you "Why do you want to cancel?" I find once I get them in that position I have to real problems getting what I want. Usually I get what I want the first try, but sometimes it's been 3 or 4 calls.

[Slapshot747]

Have good friends moving from Georgetown to Orangeville.. Cogeco to Rogers... So i was wondering how they should play this to get the best deal out of rogers.. I think they would like to get the free hdpvr for 2 years if they could..home phone..High speed . what is rogers offering new customers??..Should they play Bell against Rogers game?.. Any help would be great thanks...

[bargain_deal]

Hi guys,

am switching to rogers and here is the deal i am getting from them:

1 yr free home phone
digital vip package + sd receiver
for 34.99 for a year

50% off speciality channels for 4 months.

is this a good deal. i have 2 hd tvs at home and wanted to try the hd/pvr receiver but the rep was not able to give me any deal on it. can i call csr after jumping in and ask for the receiver? after i have signed the contract, will the csr oblige my request?

[Aggy]

I doubt you will get anything else for free after you take the deal. You could try and keep asking them for it, but I think $35/month is a great deal especially if you're a new customer. Digital VIP = $64ish, Phone = $22ish, = $86+tax/month so all in all a good deal...If you really want the PVR just keep asking and you might get it.:cheesygri

Hi guys,

am switching to rogers and here is the deal i am getting from them:

1 yr free home phone
digital vip package + sd receiver
for 34.99 for a year

50% off speciality channels for 4 months.

is this a good deal. i have 2 hd tvs at home and wanted to try the hd/pvr receiver but the rep was not able to give me any deal on it. can i call csr after jumping in and ask for the receiver? after i have signed the contract, will the csr oblige my request?

[jazzsax]

I am having a hard time with the VIP bundle with rogers....

I am yelling at those jerks pointing out how to get TSN with them I have no choice but VIP, where with bell I can add individual channels. For the channels I want, even with setup fees I will save over $300 with Bell over 2 years... rogers hasn't been able to come close.

Will be making call number 3 very shortly.

[jazzsax]

wow, 3x now to retentions and it has been tough to get anywhere. looks like i will be moving. (uggh)

[powergirl]

Cable: extended basic$ $56..48 -20%-1yr
HD PVR 1 yr
Digital Service fees 2.99 -20%-1yr
Internet ultra-lite 25.99 -20% + $3modem -1yr +$10off
home phone $10 off -1yr


How do you keep uping the offer each time you call?
I also saw online for new customers $30 online credit for Digital VIP and $30online credit for internet. Any idea whether they will honour these offers?

VIP Digital is $59.95 and I am currently paying $56.48.
What is the advantage of VIP Digital? Do you get all the existing channels?

Wow: You paid less then $10 more and got all that. That's hot!!
We were on a two year contract but that ended about 3/4 years ago. I think we made a verbal contract for one year but I can't remember now.

I just looked at my latest bill and it shows that I lost my specialty pack savings of $8.95. So it's now $72 :(

http://i44.tinypic.com/2ihmt8h.jpg
http://i44.tinypic.com/15y6q8n.jpg

I literally just got off the phone with retentions twice and the only thing they could do was to give me an additional 20% off the HDTV specialty pack ($8.95). What can I say to get that savings again? They keep telling me there's no more savings they can give me.

[firstimer1969]

wow, 3x now to retentions and it has been tough to get anywhere. looks like i will be moving. (uggh)

Keep trying...I called just the other day and spoke to the most helpfull csr (I said "cancel cable" when I called). He asked my why I wanted to cancel and I told him I had a better offer from bell, he asked for some details so I just mentioned free PVR and better channel selection for less cost. He immediately gave me one HD PVR and one reg. HD box free for 12 months free, added VIP, Internet performance package (up to 10 meg), two international stations, extra outlet fee all for $86 taxes included. Probably not the best deal posted here but not complaining. Try and try again...

[jerryhung]

I am grateful to get an awesome guy Mike

Called 1-888-ROGERS-1
Said "Cancel Cable"
Asked for Cable Retention
Got Mike, said I'm lazy to change to Bell (offers 1-year free PVR etc...), and ask if Rogers is willing to extend
2 mins later he came back and adjusted my account ($38.xx for BASIC DIGITAL CABLE, I miss the $2x.xx days)

My stay with Rogers Cable continues

[Hybrid88]

Rep won't pass me on to Retentions either. Bell offers are actually cheaper. Give them a call and they can go lower than the advertised pricing.

I am having a hard time with the VIP bundle with rogers....

I am yelling at those jerks pointing out how to get TSN with them I have no choice but VIP, where with bell I can add individual channels. For the channels I want, even with setup fees I will save over $300 with Bell over 2 years... rogers hasn't been able to come close.

Will be making call number 3 very shortly.

[djr747]

I got the excuse that we can't add anything till your current promotions expire. Then I got I can give you 20% of everything except the rentals. I cancelled since it is still way more expensive than starchoice.

[9394]

My one year of free HDPVR and Speciality Channels expired last month. I called them inquiring about cancelling since I'll be moving. They offered me this:

1 year free HDPVR
1 year free HD Box
20% off my cable bill for 1 year
"Upgrade" me to VIP Package

[Hybrid88]

I got offered the 20% discounts as well but I have a sense that just the Rogers Rep who is offering the discount and not the retentions department. No additional discounts on the VIP, no free PVR or HD PVR rental, no additional discounts. If you don't want to pass me on then over to Bell I guess.

[BobSagget]

Anyone who got the 24-month hd pvr/1 yr hd specialty pack have any luck getting the specialty channels extended after the first year was up? Mine is ending soon.

[The_Professor]

I have two HDPVR's free for two years (expiring in April 2010) plus some small misc. discounts for my Blackberry (~$7/mth). I didn't want to sign up for a two year committment just to retain a 10% discount when I was getting 15% with no committment. The rep in retentions had no problem offering me 20% off my internet and vip cable, and basically told me that since I'm not in any type of committment I should just call back when my PVR promo ends in April and I should be able to renew it if I'm willing to get into a committment at that time.

Not the best deal by any means, but I'm happy with it since it took all of seven minutes of my time.

[Sybersport]

Rogers upped my bill from $100 to $150/month for internet and HD package... so I was forced to spring into action.

I called yesterday to "Cancel" my cable/internet, and was only offered 20% off my Digital VIP package to stay (so full price on internet, PVR rental, etc.) The rep told me this was the max offer, and there was absolutely nothing she could do with regard to further discounts. I got frustrated and said I would think it over.

Called back an hour later, said I wanted to cancel again, and immediately got transferred to Retentions. Apparently saying "Cancel" does not immediately get you to retentions, so learning point there for everyone in that you have to go through 1 person first before you get to the real deals.

In any case - I was offered the same deal I have had for the last year (so free PVR rental, 20% off a bunch of other stuff - who knows really since the bills are so complicated, but I pay just over $100 for high speed and VIP + PVR + some additional channels.)

I did have to agree to a 1 year contract however. I'm happy with my service though, so I don't mind this. I think $100 is a mental barrier though - as long as I'm around there, I'm fine. Paying $150+ for internet and TV is crazy.

[ziggazig]

Just called again and received this:

2nd HDPVR Free for 1 Year
Extreme Internet for $44.99 for 6 Months ($2 cheaper than Express)

I already had:

1 HDPVR Free for 2 Years
$10 off Home Phone for 1 Year

I'm stoked.