How to get a free HD PVR from Rogers

[FIC]

The deal still does work. My friend who sits next to me at work called at the same time and we both got it. I asked for customer retention. Just said I was looking around for HD and called Bell. They offered 2 years free HD-PVR. Finally after some talking about how I love rogers and would hate to leave them the person asked if I'd stay with the 2 years free HD-PVR and service. I did and I've had the box for a week with 16 HD channels. Same with my friend.

if one customer retention rep doesnt give it to you, hang up and call back. Tons of offices across canada so the chances of you getting the same rep is slim to none

goodluck!

[abercrombieboy]

lol this doesent work...you have to have some kind of proof of the deal and send it to rogers in order for them to match it

I think this is also called "sour grapes."

[canabiz]

I guess I have to try again sometimes tonight after work

I just walked into a Rogers store in the local mall and spoke to a Rogers dude. No dice, the best deal that they could give me is a $50 programming credit but that won't help me

[rvs007]

You're not going to get a retention deal by walking into a Rogers store. It's like talking to the Rogers CSR. They don't have the power to offer you any retention deals. You have to speak to a CR rep.

[FIC]

thats right. The CSR has a list of offers and that isn't listed. A customer retention person has more options listed.. one of them being the 2 year offer

You're not going to get a retention deal by walking into a Rogers store. It's like talking to the Rogers CSR. They don't have the power to offer you any retention deals. You have to speak to a CR rep.

[golden]

Called the customer relations a few times and still no go, I'm giving up as I already wasted hours on the phone..... They all insisted that I must have satellite dish to trade in for the HD PVR deal.

[Hybrid88]

Called the customer relations a few times and still no go, I'm giving up as I already wasted hours on the phone..... They all insisted that I must have satellite dish to trade in for the HD PVR deal.

For new sign ups try this - http://www.redflagdeals.com/forums/showthread.php?t=470805

[mr_yellow]

I think a lot of people are forgetting to mention the fact that you need to threaten to cancel and go to bell for their "deal". This should get you transferred to a retentions rep who should be more accommodating.

[97gst]

I'm sick of rogers. With 2 regular HD boxes (rentals), fairly normal HD programming package + TMN package and their junky throttled "high speed" internet connection it's costing me $170 per month with tax included. I tried to get a Rogers CSR to match the bell offer of 2 years free PVR, but I got nowhere. I shouldn't have to fight them for a fair price, and after being hung up on several times trying to reach a CSR, I just want to dump them.

So now I actually DO want to jump over to try the Bell dish service.

Does anyone have an actual link to the actual BEV offer for free installation and 2 years of free PVR?

[radar2000]

I'm sick of rogers. With 2 regular HD boxes (rentals), fairly normal HD programming package + TMN package and their junky throttled "high speed" internet connection it's costing me $170 per month with tax included. I tried to get a Rogers CSR to match the bell offer of 2 years free PVR, but I got nowhere. I shouldn't have to fight them for a fair price, and after being hung up on several times trying to reach a CSR, I just want to dump them.

So now I actually DO want to jump over to try the Bell dish service.

Does anyone have an actual link to the actual BEV offer for free installation and 2 years of free PVR?

Has this actually been confirmed? Is Bell offering a PVR for free for 2 years? This would be great info to have in my back pocket before I call Rogers, as my ditch your dish promo has expired.

Thanks.

[dalman]

For new sign ups try this - http://www.redflagdeals.com/forums/showthread.php?t=470805

But I can not find the link for online signup.

[hankjr]

I'm sick of rogers. With 2 regular HD boxes (rentals), fairly normal HD programming package + TMN package and their junky throttled "high speed" internet connection it's costing me $170 per month with tax included. I tried to get a Rogers CSR to match the bell offer of 2 years free PVR, but I got nowhere. I shouldn't have to fight them for a fair price, and after being hung up on several times trying to reach a CSR, I just want to dump them.

So now I actually DO want to jump over to try the Bell dish service.

Does anyone have an actual link to the actual BEV offer for free installation and 2 years of free PVR?

I am in the same boat. The price goes up every year! Does anyone know if the CRTC is looking at ways to open up the cable market to competition? Rogers Customer Care is an embarrassment but I don’t have any other choice of cable provider.:(

[abercrombieboy]

Has this actually been confirmed? Is Bell offering a PVR for free for 2 years? This would be great info to have in my back pocket before I call Rogers, as my ditch your dish promo has expired.

Thanks.


Read over the first 67 pages of this thread and you'll easily get the answer if this has actually been confirmed.

[dalman]

Called Rogers two weeks ago as my "ditch the dish" free rental was ending in days. I was getting 24 months free rental on a SD box, an SD PVR and an HD PVR (was fun pulling this off in the first place without trading in any PVR or HD receivers - and the tech never even took the receivers when the install was done). Did the investigation into Bell's offering (satellite $100 credits, DSL winback, all noted in RFD) and called up Rogers with all the information as well as telling them I would get free rental from Bell on satellite receivers.

Ended up with free rentals on all three for an additional 24 months, extending my 15% discount on cable for another 24 months (better choice bundle @ 15% for two services was set to expire in the fall), 20% discount on internet for 12 months (from the 15% from the better choice bundle) and a $30 credit. I also have a feeling I'm not paying for the modem rental anymore.

All in all, my first attempt to have them extend my free rental ended up costing them $5 monthly and the $30 credit for my research efforts.

Get your information together, have a contract you can walk away from and get them to sort it out for you. It also does seem to depend on the CSR so, be gentle and give them a chance.


I am wondering if they will take the dish or just the receiver? I just want to buy one receiver and get the promotion.

[Justin C]

I am wondering if they will take the dish or just the receiver? I just want to buy one receiver and get the promotion.

Just the receiver

[NDman]

I am wondering if they will take the dish or just the receiver? I just want to buy one receiver and get the promotion.

More often than no, the technician who comes to set it up would not bother taking it. :)

[rvs007]

I've used my old DirecTV receiver to get the free HD-PVR deal three times... for myself, my parents and my brother. In all three installs, the technician never bothered to ask for the receiver.

[md7899]

Rogers has a number of different phone numbers. What # do you call to reach customer retention?

[rvs007]

^^ Call their customer service line and then when you get the CSR tell him/her you want to cancel your service, or you can just ask them to transfer you to Customer Relations departure.

[Feneant]

It's not really free for 2 years, it is essentially a contract whereas if you cancel anywhere in the 2 years, you have to pay for each month used.

I got this without really trying. I had free service from buying a house and when it ended I called to cancel because I didn't want to pay crazy prices and had a 50$ a month cap which I didn't think they would be able to offer. I spoke a while with the CSR and ended up with the basic crap (which she wouldn't take off no matter how much I begged), all the HD channels (less movies), a few other things and the HD-PVR box for 49$ a month plus taxes.

I found that more than reasonable so I ended up not canceling.

[rvs007]

It's not really free for 2 years, it is essentially a contract whereas if you cancel anywhere in the 2 years, you have to pay for each month used.

Are you sure you're not mixing it up with the terms and conditions for the Better Choice Bundle?

Nowhere on the Ditch the Dish page does it say that you have to repay the PVR credit if you cancel before the 2 years. It only stipulates that after the 2 years is up, they will start charging you the regular PVR rental fee.

[Feneant]

Are you sure you're not mixing it up with the terms and conditions for the Better Choice Bundle?

Nowhere on the Ditch the Dish page does it say that you have to repay the PVR credit if you cancel before the 2 years. It only stipulates that after the 2 years is up, they will start charging you the regular PVR rental fee.

I'm talking for folks without a dish that have to rent the PVR from scratch.

[canabiz]

Got my HD PVR after all and yes I had to threaten to cancel and all

Took about half an hour and 3 transfers before all is said and done. I was given 2 options

1. Bring my current digital, non-HD PVR to the store and switch to a HD PVR

2. I am moving to my new place in 2 weeks and I could tell the technician to bring the HD PVR over and set it up in the new place

What ya think ? My HDTV is still in the package, we've been doing some moves so the apartment is pretty messy right now.

Cheers and thanks OP (Just for the record, I was contacted by Bell and offered the same deal because I just cancelled my home phone services with Bell so I used it as a leverage ;-)

[RayK]

hey guys, is it possible to get the Ditch The Dish promo if you are already a rogers customer? I have an old directv reciever laying around, do they take those as well or just bell? also, if they do accept the reciever and the allow me to do the promo even though i am already a rogers customer, is it possible to get them to let me use the hdpvr free for as long as i remain a rogers customer? or an hd stb (non pvr) free for life? thanks in advance!

[mistorx6767]

hey guys, is it possible to get the Ditch The Dish promo if you are already a rogers customer? I have an old directv reciever laying around, do they take those as well or just bell? also, if they do accept the reciever and the allow me to do the promo even though i am already a rogers customer, is it possible to get them to let me use the hdpvr free for as long as i remain a rogers customer? or an hd stb (non pvr) free for life? thanks in advance!

Yeah I am in the same boat kinda, have an old directv receiver kicking around, but with my luck the tech would probably screw me, so I am trying to hook up with a broken/dead starchoice or BEV receiver so I atleast have something to give the tech when they ask.. you wouldn't believe how hard it is to aquire a broken HD receiver. Ppl on other boards have mentioned some techs even go as far as asking for old bills (which I wouldn't show the tech even if I had them laying around).

[rvs007]

is it possible to get them to let me use the hdpvr free for as long as i remain a rogers customer? or an hd stb (non pvr) free for life?

The promotion used to be a free PVR rental for as long as you remain a Rogers customer. The current Ditch the Dish promo will only give you 2 years of free rental. I don't believe they have a promo code for the lifetime free rental anymore.

[RayK]

The promotion used to be a free PVR rental for as long as you remain a Rogers customer. The current Ditch the Dish promo will only give you 2 years of free rental. I don't believe they have a promo code for the lifetime free rental anymore.

Yea i was just asking if anyone had got them to agree to that deal...i thought i had read it earlier in this thread so i was just asking to see if it was a possibility

[rvs007]

I was told the lifetime free rental promo code was no longer valid and cannot be added by the CR agent even if he/she tried.

[EGee6]

I know this is for Rogers but has anybody had luck with trying this deal on Shaw?

[bwhizz]

Hey,

I am moving in a couple of weeks and will be opening a new rogers account? I know with cell phones they give you really great benefits for signing on, but what about signing on new TV and Internet Packages? What number do I call? I don't want to call the regular rogers number because they are useless - I need a customer relations rep for the cable department - I am very familiar with the csr for rogers wireless, but not with rogers cable.

Any advice for getting an HD PVR box for free and free channels etc for signing a new contract with Rogers?

[EGee6]

http://www.shoprogers.com/store/cable/ptv/satellite_offer_main.asp

Just a note to all you guys that the Ditch The Dish promotion ends Aug 7th which would be tomorrow.

[johndingo44]

I was told the lifetime free rental promo code was no longer valid and cannot be added by the CR agent even if he/she tried.

That would be incorrect. My lifetime code was added a couple weeks ago.

[rvs007]

That would be incorrect. My lifetime code was added a couple weeks ago.

...and you didn't bother telling your fellow RFDers? >:(

[ChiGGz]

my 1 year free HD PVR expires very soon, anybody have any suggestions on how i can get it extended? I'm thinking about telling them I'll switch over to Roger's Home Phone if they can give me 2 years free HD PVR...wonder if that'll work...I love my HD PVR (even though the recording feature is crap now, cut's an hour episode into 6 or 7 pieces)...but i still want to keep it...

If you have any suggesetions or you've experienced you free time expiring and you were able to get it extended, please let me know how, i guess i can use the threat to cancel but who knows...

Same boat as you. Mine expires this month except its SD PVR

[mistorx6767]

http://www.shoprogers.com/store/cable/ptv/satellite_offer_main.asp

Just a note to all you guys that the Ditch The Dish promotion ends Aug 7th which would be tomorrow.

Extended to October 31, 2007 !! ;-)

I fell for it too, I hope I don't get burned by better back to school deals.

[llbgal]

That would be incorrect. My lifetime code was added a couple weeks ago.

Was that for the HD PVR? Would love to hear more details about the lifetime code!

[radar2000]

Was that for the HD PVR? Would love to hear more details about the lifetime code!

Me too!

Did they add the lifetime code after your 2 years had expired? If a different situation, I would love to hear the details, as I'm in a situation now where my 2 years is almost over.

One last question, did they send you any letter? I've read that some people who recieved the liftetime promo, recieved some kind of letter as confirmation.

Thanks.

[bwhizz]

Anyone know where i can get an old broken dish to take advantage of the dish the dish promo?

can you get a free hd pvr if you are a new customer?

[Raddo]

Anyone know where i can get an old broken dish to take advantage of the dish the dish promo?

can you get a free hd pvr if you are a new customer?

you just need the box/terminal part, you don't need the actual dish. But as posted previously, some rfd's have been able to get away without actually 'turning' in the unit but ymmv! As for the second have of your question, this deal is definately a ymmv kind of deal, some people have been able to, some aren't! Going through the thread will just give you the 'tips' on what to ask for, or what to say, and to whom to say it to, but this is definately not carved in stone! Good Luck!:D

[jdub]

i just called in and got a horrible deal.

I've just realized that Bell offers TV to some condos via phone line if anyone is interested. It's a nice alternative to Rogers

http://www.bell.ca/shopping/PrsShpTv_Vdsl_Landing.page

i just called and they only offer high def in some buildings and don't have any PVRs for condo users. YMMV

[bwhizz]

Ditch the Dish -


Do you think that the Ditch The Dish deal with Rogers is the best deal out there? What HD Channels do you get? I probably won't try and swindle a better deal if the ditch the dish deal is good -

Is it possible to Bundle Rogers Cable/Internet and Cell phone instead of Home phone?

[jdub]

Is it possible to Bundle Rogers Cable/Internet and Cell phone instead of Home phone?


yes. I believe it's 10% off each service line.

[Tereno]

My free 1-year HD service with Rogers is almost up. Wondering if I should try and get something with Rogers or to look elsewhere(Star Choice? Bell?). How would I attempt to negotiate for an HD PVR or a cheaper HD box or something?

[Deevusone]

Can someone please elaborate on the lifetime free rental digital box promo?

I'm an existing Rogers customer and i have a SD Box and an HD Box (free until Jan/08) i want to take advantage of the lifetime promo.

[Bytown]

Can someone please elaborate on the lifetime free rental digital box promo?

I'm an existing Rogers customer and i have a SD Box and an HD Box (free until Jan/08) i want to take advantage of the lifetime promo.

LIfetime means as long as your a rogers customer.

[Deevusone]

LIfetime means as long as your a rogers customer.


umm.. yeah, i know what that means. I'm referring to the details of the promotion.. how does one take advantage of the promotion, who is eligible for it, where to get the promo code (if any) etc.

[rvs007]

You better ask johndingo44 as he says he recently got the lifetime deal. As far as I know, the lifetime deal expired a few years ago under the promo "Real Choice". Then they switch it to a 2-year free rental promo under the name "Ditch the Dish".

[EGee6]

Tried this on Shaw earlier today and got offered 1 year free rental of their HDPVR. After the 1 year I have the option to buy it out for 50% of their current selling price in a year's time (Selling for $748 right now) or return it to Shaw. Did not get offered any programming credits or anything of that sort.

I've been with Shaw for 10+ years and that made a difference as the retentions rep said "I know you've been with our company for over 10 years now and we don't want to lose you as a customer" I also have internet with them

I'm still deciding whether or not I should go to Bell because they offered me HDTV programming credit.

[nel602]

I will be moving to out of my parents place in a few weeks.
Presently all the rogers services are under my dad's account. I was able to get the HD PVR for 2 yrs and it hasnt even been 1 yr yet. Does anyone know if I can take the PVR with my to the new location?

If not how would you guys suggest I go about getting this same/similar deal as a new customer?

[felix]

I will be moving to out of my parents place in a few weeks.
Presently all the rogers services are under my dad's account. I was able to get the HD PVR for 2 yrs and it hasnt even been 1 yr yet. Does anyone know if I can take the PVR with my to the new location?

You can just the address on the current account to the new address, and have your parents sign up a new account.

[Frankie3s]

phoned in today and was immediately transferred to customer relations once I asked them to match a deal Bell had given to me.

I spoke to a very good CSR who obviously wanted to keep my business..

We got -
1. HD PVR free for 2 years including HD programming. Digital VIP package (channels 1-174) for 52.99/month, and TMN Pix package for 9.99 for the first three months, then 14.99/month. Also free two month trial of all digital channels.

2. Express Rogers Internet for $44.95/month - 20%/month for the first year.

3. Rogers Home phone for $29.95 (basic + call display) - $10/month for the first year. Extra $1/month to get long distance rates of 0.05c/min for all of North America

He also gave me all three services free for the first month and a $5 credit (he said he was then maxed out on how much credit he can give to my account.)

This means first month free for all services, then approx $140.00/month taxes in for HD PVR/Digital VIP cable/TMN, Express Internet and Rogers Home phone...

Did I get a good deal?? Looking forward to hearing your opinions...
Thanks!

If you do sign up for this, watch your bills like a hawk and get as much info from the CSR (details) as you can or welcome to the billing Jungle.

[Frankie3s]

See my rant a few pages back. I was very underwhelmed by Robbers(tm) and how they handled the situaton. As I'm moving into a new home, why would I pay nearly $25/month more for the same service with Robbers as I would be ExpressVu when BEV has a better quality picture than Robbers?

I wouldn't sign up for internet with Robbers if you paid me to. Their pipeline is overloaded and tends to crawl at peak times depending on who's doing what in your neighbourhood. Thanks, but I'll stick with DSL - it may be slower at times, however, I'm getting a guaranteed consistent speed ALL THE TIME.

Cheers.

You can say that again about their pipeline being overloaded.

[balpern]

I just called Rogers and asked them to match Bell's deal for a free HD PVR rental for two years and they said that they do not price match with other companies. I had free HD PVR rental for 4 months from when I purchased my TV and Rogers said that since I already had a promotion on my account, they could not apply a new one!

Not happy about this and also not looking forward to paying for HD PVR when my current promotion expires in September.

Any advice out there?

[mustanglover76]

ok, some good news here. It starts last year when I called rogers to get the free 2 years free hd pvr and at that time, they only offered me 1 year, so i took it. Well the one year has just expired and so i called them when i got my bill tonight. I told them that last year i had agreed to 2 years and not 1 and that if that was the case i'd cancel. Well she transferred me to the customer retention dept. The lad there right away was very sweet and apologetic. So i told her my situation and she apologized and put me on hold for one minute. She came back to the phone and said she has credited me for that charge and as a gesture of good faith, she has extended the promo for me for an additional 2 years for a total of 3. I was very kind and polite and it took about 4 minutes of my time to do this. Wish you all luck and hope my situation helps you.

[abercrombieboy]

I told them that last year i had agreed to 2 years and not 1 ...

So you lied?

[bobcat99]

So you lied?

That's funny

[jjtsl]

So you lied?

It's not like there's an existing 2 yr free HDPVR Bell deal ayway, so yeah, everybody trying to get Rogers to match the Bell "deal" is essentially also lying.;)

[mustanglover76]

So you lied?

If thats what you call it...she was very apologetic and grateful for my loyalty with them...plus i'm still getting 15% off even though i don't have Rogers Home Phone...

[parry]

If thats what you call it...she was very apologetic and grateful for my loyalty with them...plus i'm still getting 15% off even though i don't have Rogers Home Phone...

Around what time did you call? Just so I get an idea to call around same time..

[mustanglover76]

Around what time did you call? Just so I get an idea to call around same time..


I called at 8:00pm...I've always been polite, and never have had any issues with Rogers giving me stuff for free or discounted...if they won't bend, just call them back another time and try again.

[Stephie]

I wrote earlier that I was given this deal last October, for 2 years, but then in March this year they started charging me for the PVR and HD channel package, and I had called them 4 times complaining that they had promised me a 2 year promotion and cut me off after 6 months, and all 4 times I called the person's answer was basically "sorry but there's nothing I can do, our records indicate it was a 6 months promotion" (I am POSITIVE I was promised it for 2 years) (Looking back, I think the problem is that I was speaking to customer service those 4 times, not the retention department)

Well I just called again, spoke to retention, didn't mention the previous problem of them ripping me off after only 6 months, just acted like nothing had happened and said "bell offered me 2 years free HD PVR and channel package, can you do the same?" (didn't mention at all that I had already been given this promotion for 6 months previously) At first she said she could only give me the PVR, not the channels, because no promotion existed to do that, so I asked her if she could find another way to bring my bill down by an equivalent amount. She was very nice and helpful, and finally after 45 mins on the phone she managed to make it work, and in fact my bill will actually be even lower than that. So now I am paying 97$ a month (I think that is including taxes) for cable with HD channel package and high speed internet. I'm happy! So much better than the 150$ I've been paying since March (yes, 150$!!!! Ridiculous!) and even slightly better than the 115$ I was paying with the previous promotion between October 2006-March 2007.

[Raddo]

I wrote earlier that I was given this deal last October, for 2 years, but then in March this year they started charging me for the PVR and HD channel package, and I had called them 4 times complaining that they had promised me a 2 year promotion and cut me off after 6 months, and all 4 times I called the person's answer was basically "sorry but there's nothing I can do, our records indicate it was a 6 months promotion" (I am POSITIVE I was promised it for 2 years) (Looking back, I think the problem is that I was speaking to customer service those 4 times, not the retention department)

Well I just called again, spoke to retention, didn't mention the previous problem of them ripping me off after only 6 months, just acted like nothing had happened and said "bell offered me 2 years free HD PVR and channel package, can you do the same?" (didn't mention at all that I had already been given this promotion for 6 months previously) At first she said she could only give me the PVR, not the channels, because no promotion existed to do that, so I asked her if she could find another way to bring my bill down by an equivalent amount. She was very nice and helpful, and finally after 45 mins on the phone she managed to make it work, and in fact my bill will actually be even lower than that. So now I am paying 97$ a month (I think that is including taxes) for cable with HD channel package and high speed internet. I'm happy! So much better than the 150$ I've been paying since March (yes, 150$!!!! Ridiculous!) and even slightly better than the 115$ I was paying with the previous promotion between October 2006-March 2007.

sweet!:) nice score!:D :D

[theastroboy]

When everyone mentioned 2 years of free HD programming, is it the "free" ones that become available with an HD box or the "HD specialty package" that costs $7.95?

[luckydog2006]

I wrote earlier that I was given this deal last October, for 2 years, but then in March this year they started charging me for the PVR and HD channel package, and I had called them 4 times complaining that they had promised me a 2 year promotion and cut me off after 6 months, and all 4 times I called the person's answer was basically "sorry but there's nothing I can do, our records indicate it was a 6 months promotion" (I am POSITIVE I was promised it for 2 years) (Looking back, I think the problem is that I was speaking to customer service those 4 times, not the retention department)

Well I just called again, spoke to retention, didn't mention the previous problem of them ripping me off after only 6 months, just acted like nothing had happened and said "bell offered me 2 years free HD PVR and channel package, can you do the same?" (didn't mention at all that I had already been given this promotion for 6 months previously) At first she said she could only give me the PVR, not the channels, because no promotion existed to do that, so I asked her if she could find another way to bring my bill down by an equivalent amount. She was very nice and helpful, and finally after 45 mins on the phone she managed to make it work, and in fact my bill will actually be even lower than that. So now I am paying 97$ a month (I think that is including taxes) for cable with HD channel package and high speed internet. I'm happy! So much better than the 150$ I've been paying since March (yes, 150$!!!! Ridiculous!) and even slightly better than the 115$ I was paying with the previous promotion between October 2006-March 2007.

Its hard to make a mistake in this kind of promotion. On your electronic bill (or actual Rogers bill) you should see something that says "24-month". This is the 2-yr deal for free HD PVR rental.

[innacana]

I moved last week to a new aptmnt, got pretty sweet deal. Got Rogers Internet Extreme free for 3 months from Futureshop. For Cable, I got VIP package for 44$ with 50% off for any additional package/channel. Also with Cable, I have got HomePhone free for 6 months. So I am paying 52$ for all Cable, Extreme internet and homephone. Also cable box takes little time to start all the channels, so called Rogers that I had to fix cable box, internet modem, so the lady gave me $50 off as a compansation. After that I have called them regarding HDPVR PM, the guy was rude to give me that, but at least he gave me HD digital box free for 2 years. And most of it all, NO CONTRACT with any of these services. I am happy for now.

[will23]

Wow innacana!!! That is a great deal...how much are you paying for your Internet Extreme after 3 months? I just move and I am looking for a total package with Rogers.(phone, internet, and TV). Which department did you talk to to get such good deal on your VIP and home phone?:razz:

[MIT]

reading this thread for months, and actually called 2 with no luck. I called in this morning to state that I was going to switch all my services to bell. I spoke to a very friendly lady and got the following:

-2yr HD-PVR free
-1 yr basic digital box free
-6 months $10 off cable internet (Rogers lite)
-6 months of free home phone

I really needed the second terminal to be a HD terminal, but no luck. I has to state that bell had given me similar discounts on all the services.

Good luck to everyone that calls in.

[belgiangenius]

I've been dealing with Rogers for years and have gotten sick of the incorrect bill every single month and them trying to always increase my rates by improperly deleting discounts from my account.

I called this week to cancel my internet and downgrade my television account. The customer service rep didn't argue with me one bit or offer me anything.

Good riddance.

[sniperslayer]

im about to get a Shaw PVR for my 2nd digital receiver and was wondering if anyone was in a similar situation then i am in??

i'm pretty sure we are not under any long term contract anymore, just simply paying our normal rates month to month

with that said we use the following from shaw:

Full Digital Cable Package with full HD channels, with a Non-PVR digital receiver

Shaw Extreme-I internet

does anyone think we'll be able to con our way into a free PVR as our second receiver by doing this?

[felix]

I've been dealing with Rogers for years and have gotten sick of the incorrect bill every single month and them trying to always increase my rates by improperly deleting discounts from my account.

I called this week to cancel my internet and downgrade my television account. The customer service rep didn't argue with me one bit or offer me anything.

Good riddance.
How are you getting Rogers in Kingston? Or is this for a friend/relative?

[jamgyu]

I moved last week to a new aptmnt, got pretty sweet deal. Got Rogers Internet Extreme free for 3 months from Futureshop. For Cable, I got VIP package for 44$ with 50% off for any additional package/channel. Also with Cable, I have got HomePhone free for 6 months. So I am paying 52$ for all Cable, Extreme internet and homephone. Also cable box takes little time to start all the channels, so called Rogers that I had to fix cable box, internet modem, so the lady gave me $50 off as a compansation. After that I have called them regarding HDPVR PM, the guy was rude to give me that, but at least he gave me HD digital box free for 2 years. And most of it all, NO CONTRACT with any of these services. I am happy for now.



how did you get all this with no contract?

[roguechameleon]

Around what time did you call? Just so I get an idea to call around same time..

Call when your ethics are at an all time low.

[treo615]

i m calling couple times already, so far, no luck, been transfer around but no one /dept can offer me the 2yrs free HD PVR, any advice?

[Raddo]

i m calling couple times already, so far, no luck, been transfer around but no one /dept can offer me the 2yrs free HD PVR, any advice?

nice first post! you have to read atleast 2-3 pages back to find out how people are getting the free hd pvr. this isn't a how-to-play-by-play-guaranteed-instructions thread, you got to read what works for other people and try what best suits you. i.e. YMMV :D Good luck!

[treo615]

man... i tried many tricks and things but still no one seems to buy it, i tried, bell offer this deal ..... i tried, i m a new customer and i have a bell flyer at my resident and would like to know if you match the offer and i just tried, the last agent was going to get back at me with HD PVR deal or never got a call back... (this one was real!)

even that was my first post, i read most of the posting in this thread.. :(

[mr_yellow]

make sure you're talking to a retentions/2nd line person. "threaten" to cancel if the first CSR can't match the deal.

[treo615]

i cant cancel cuz i dont have my service set up yet...

[Raddo]

man... i tried many tricks and things but still no one seems to buy it, i tried, bell offer this deal ..... i tried, i m a new customer and i have a bell flyer at my resident and would like to know if you match the offer and i just tried, the last agent was going to get back at me with HD PVR deal or never got a call back... (this one was real!)

even that was my first post, i read most of the posting in this thread.. :(

like I said, this is strictly YMMV!:D

[hightech]

After repeated attempts, I was able to get the HD-PVR for 2 years free.

Thanks to the OP for this. Saved me a bundle!

[treo615]

no luck on HD PVR, but i got rogers F&F discount,

damn it... i still want the HD PVR

[cruisn76]

man... i tried many tricks and things but still no one seems to buy it, i tried, bell offer this deal ..... i tried, i m a new customer and i have a bell flyer at my resident and would like to know if you match the offer and i just tried, the last agent was going to get back at me with HD PVR deal or never got a call back... (this one was real!)

even that was my first post, i read most of the posting in this thread.. :(

Just bought a new HDTV from bestbuy and called them 2 days ago and the Retention Rep gave me 2 yr Credit of HD PVR on my account. Which works out to be:

$24.95 x 24 = $598.80 credit split into 4 separate credits = $149.70 x 4 (REP said she cannot do $600 all at once) On top of that I get a credit of $20/mth for 8 mths free HD BOX (not HD PVR) Promo with Best Buy. So all in all, I got 2 yr and 8 mths of free HD box and programming.

I simply just said, "Bell gave me a call couple days ago offering me 2yr HD PVR for free. But I don't want satellite and I would like to stay with rogers cable, what can you do for me?" Just ask that, the LADY (specifically Michelle) said we can offer you 2yr credit on a HD PVR ($24.95) = $598.80.

The credit the REP offered me is like cash. i am not obligated to order a HD PVR at all. Simply just free cash!!!! but once my 8 mths free is over, I am going to switch to a HD PVR right away free for 2 yrs. This is such a sweeeeeeeeeeeet deal

Try it
Good Luck!

[mustanglover76]

i cant cancel cuz i dont have my service set up yet...

LMAO...Good luck on getting anything free from them...LOL...you actually have to be a customer and probably with some years of service with Rogers before you can think of cancelling...

[pardnme]

I simply just said, "Bell gave me a call couple days ago offering me 2yr HD PVR for free. But I don't want satellite and I would like to stay with rogers cable, what can you do for me?" Just ask that, the LADY (specifically Michelle) said we can offer you 2yr credit on a HD PVR ($24.95) = $598.80.



I just called in and said this same thing, here was my result

I currently pay $47.74 per month for my cable bill (basic programming + one specialty channel)


she offered me, the HDTV PVR, with all my current programming for a total of $55.23 per month. She said she applied as many discounts as possible to come to that total.

I asked her to match the 47.74, she said no, its not possible, and I told her I'll think about it. She said she will leave a note on my retentions file and it will be valid for ONE month.

I also have a free offer fro 6 or 8 months from FS for a HDTV box, so I might just start with that!

[mustanglover76]

Does anyone know if we can still trade in an old satellite reciever to get a free HD PVR? I just found my old Star Choice reciever and was curious. I already do have a HD PVR from Rogers for free right now but thought i could use another one.

[locodawg]

LMAO...Good luck on getting anything free from them...LOL...you actually have to be a customer and probably with some years of service with Rogers before you can think of cancelling...


Actually I did not have Rogers cable ... I figured i would called up Rogers and gave this a shot for the free HD PVR ... and it worked ... (mind you I have 3 cell phones and my internet with them)

All I said was I don't have cable and I am interested in getting it, Bell has offered me as a new customer a free HD PVR for 2 years. And since I have other serives with you, I thought I give you guys a call and see if you would match. ... they just said if I sign a 2 year contract that they would be willing to match it ... I didnt say anything about cancelling any services ...

[lithium]

anyone get this to work with shaw?

[Raddo]

anyone get this to work with shaw?

you got the wrong thread! check this one instead: http://www.redflagdeals.com/forums/showthread.php?t=486137 :D

[hibachi13]

i got express hi-speed internet and rogers cable+combo but i have been seriously thinking of switching companies for internet...

do you think i could get the 2yrs free HD PVR rental if i threaten to switch to sympatico?

this is kinda off topic but i hope someone can help....I currently have 4 TVs (2 are HD) in the house hooked up to the cable via splitters. If i were to get the HD PVR do I need another one for the other HD TV? and if i do get the HD programming, would i be able to split the signal for the 2 non-hd tvs?

thanks for the help

[rvs007]

I currently have 4 TVs (2 are HD) in the house hooked up to the cable via splitters. If i were to get the HD PVR do I need another one for the other HD TV?

You'll need a HD-PVR or a HD terminal hooked up to each HDTV to watch HD cable programming.

and if i do get the HD programming, would i be able to split the signal for the 2 non-hd tvs?

You'll be able to split the "analogue" signals (sub 100's channels) to the 2 non-HD TVs.

[locodawg]

....I currently have 4 TVs (2 are HD) in the house hooked up to the cable via splitters. If i were to get the HD PVR do I need another one for the other HD TV? and if i do get the HD programming, would i be able to split the signal for the 2 non-hd tvs?

thanks for the help

Just ask them to throw in a regular HD terminal for free or ur not interested ... worth a shot

[theastroboy]

Technically speaking, you can split the signal for as many TVs as you want, but bear in mind that:
1) Rogers does not like its customers doing it and will charge you for each addtional outlet you have installed ($5 each I think) if it finds out.
2) You need a clean signal to your HD tuner. I recently had a HD tuner installed and several HD channels were blacked out. Rogers sent a technician to my house only to find the cable connected to that TV was damaged. He cut away the damaged portion and removed all splitters in-between and all have been fine. After he left, I tried reconnecting with the splitter, but I could see artifacts with some HD channels. It could be my crappy splitter too.

...I currently have 4 TVs (2 are HD) in the house hooked up to the cable via splitters. If i were to get the HD PVR do I need another one for the other HD TV? and if i do get the HD programming, would i be able to split the signal for the 2 non-hd tvs?

[Frankie3s]

Technically speaking, you can split the signal for as many TVs as you want, but bear in mind that:
1) Rogers does not like its customers doing it and will charge you for each addtional outlet you have installed ($5 each I think) if it finds out.
2) You need a clean signal to your HD tuner. I recently had a HD tuner installed and several HD channels were blacked out. Rogers sent a technician to my house only to find the cable connected to that TV was damaged. He cut away the damaged portion and removed all splitters in-between and all have been fine. After he left, I tried reconnecting with the splitter, but I could see artifacts with some HD channels. It could be my crappy splitter too.

The Source sells a HD booster splitter ($75) made by Nexxtech. I'm using it myself and it really makes a big difference. It'll boost the signal 8db to 10db and will split the signal up to 4 tvs. I tried finding it online but no luck. With the model that I have you need to plug it into a power outlet also.

[MrDisco]

they just said if I sign a 2 year contract that they would be willing to match it ... I didnt say anything about cancelling any services ...

how much are they offering per month?

[genobe]

i called and gave the talk about "bell offered, blah blah" and they wouldnt budge.
I finally just asked for a cable box and they finally said they could offer that free for 1 year. At least i got something

[herbie08]

This does work, I told them I got an offer from bell for 2 yrs free HD PVR to move my business over to them. Without a moment hesitation, the retention rep on the other end said "I can match that no problem", "I would have to offer you that to get you back if you leave anyways, so I can give you the same offer." Just trying to squeeze the lemon for a little bit more juice, I also mention bell offered me $10 off for 6 months on my home phone service as well (as I am currently a home phone customer). He said "I can do better, I will give you $10 off for 12 months." So done deal. The key is not to threaten, simply tell them "I have another offer, I want to weight my option before leaving and I want to see what you can do."

Will be pick up my new HD PVR box tonight.

Thanks to everyone on this forum, wouldn't have been able to do it without this wealth of info.

[locodawg]

how much are they offering per month?

ah they go we can't offer you any discounts on the package instead they gave me another regular HD box for free ... good enough for me

[TorontoEh]

This does work, I told them I got an offer from bell for 2 yrs free HD PVR to move my business over to them. Without a moment hesitation, the retention rep on the other end said "I can match that no problem", "I would have to offer you that to get you back if you leave anyways, so I can give you the same offer." Just trying to squeeze the lemon for a little bit more juice, I also mention bell offered me $10 off for 6 months on my home phone service as well (as I am currently a home phone customer). He said "I can do better, I will give you $10 off for 12 months." So done deal. The key is not to threaten, simply tell them "I have another offer, I want to weight my option before leaving and I want to see what you can do."

Will be pick up my new HD PVR box tonight.

Thanks to everyone on this forum, wouldn't have been able to do it without this wealth of info.

Wow thanks for the great advice, indeed you did come out of the negotiation with some sweet perks.

Let us know if the credits do get on your account, since i had to call in twice to ensure the credits appear like they promised

[herbie08]

Wow thanks for the great advice, indeed you did come out of the negotiation with some sweet perks.

Let us know if the credits do get on your account, since i had to call in twice to ensure the credits appear like they promised

Definitely will, I know Rogers have the worst billing system in the world, I will definitely watch my Rogers bill closely for the next few months.

[mike002]

It didn't work for me, Rogers rep just told me that they don't have this kind of promotion and they can only offer discount of $4.49 for 12 months ... better then nothing, but I'm curious how different reps have completely different reactions, don't they have same instructions?:confused:

[go_habs]

10 minutes on line, being patient and a long time cutomer. I got 2yrs HD pvr free, 2 yrs hd regular free .:lol: :lol: :lol:

[herbie08]

It didn't work for me, Rogers rep just told me that they don't have this kind of promotion and they can only offer discount of $4.49 for 12 months ... better then nothing, but I'm curious how different reps have completely different reactions, don't they have same instructions?:confused:

You have to talk to a retention rep and not just customer service rep. Customer service rep can only access certain promotional rate. When I first called, the rep was telling me I can get 3 months for free only. I told them that is not good enough, can I talk to a retention rep please. This is an official retention promotion, when I picked up my PVR, it said on the bill, no charge 24mth Winback offer.

Talk to a retention rep.

[hibachi13]

10 minutes on line, being patient and a long time cutomer. I got 2yrs HD pvr free, 2 yrs hd regular free .:lol: :lol: :lol:

i heard the the hdpvr rental includes 16 free hd channels...what channels does the hd regular include??

and does hd programming include the specialty channels like comedy central, BET and treehouse? (even tho they are not HD)

thanks

[ptxpress]

Called retentions today and got me a sweet deal...

Firstly, as background I should say that I live in a condo with bulk cable - that means I have no choice but to use Rogers.

Anyway - I got a very friendly retentions rep. I told her I thought my services are overpriced and that although I'm locked in to Rogers, I could cancel the HDPVR box and get 2 years free from Bell all the same.

She instantly offered me 2 years free HD PVR. I then said that I thought my internet is overpriced...she said she couldn't do anything for internet but could offer me a $5 discount (in addition to the retention plan I already have) to my cell phone in lieu of an internet deal.

I'm quite happy. I also signed up for home phone while on with her and got the standard deal of $10 off for 12 months (this was my reason for calling).

Now that I have all 4 Rogers products, I'll also get 15% of all my services.

[pacco]

2 years free 4 me, did anyone manage to get any extended hd channels included

[mikomi2005]

Lucky you. I live in a condo too. I called three times and all was unsuccessful. The last one bit my cancellation notice. :(

Called retentions today and got me a sweet deal...

Firstly, as background I should say that I live in a condo with bulk cable - that means I have no choice but to use Rogers.

Anyway - I got a very friendly retentions rep. I told her I thought my services are overpriced and that although I'm locked in to Rogers, I could cancel the HDPVR box and get 2 years free from Bell all the same.

She instantly offered me 2 years free HD PVR. I then said that I thought my internet is overpriced...she said she couldn't do anything for internet but could offer me a $5 discount (in addition to the retention plan I already have) to my cell phone in lieu of an internet deal.

I'm quite happy. I also signed up for home phone while on with her and got the standard deal of $10 off for 12 months (this was my reason for calling).

Now that I have all 4 Rogers products, I'll also get 15% of all my services.

[darkwing_1978]

I'm hoping this is still on topic...

I am moving into a new house and am looking to signup with a service provider and am leaning towards Rogers. I call them last night and asked them to provide me with their best price offer and indicated that I was calling Bell next to get their best offer. At this time I currently have 2 cell phones with Rogers and and am looking to add Home Phone, Internet, HD Cable. This is what they came back with:

Home Phone - $29.95/mnth ($10 credit for first 12 months)
Internet - $47.95/mnth
Cable - Digital VIP+HD specialty+PVR - $79.93/mnth

All of these totals would be subject to the 15% bundle discount as well since I will have 4 services with them.

After reading through hundreds of posts on this thread it appears that I have not been offered anything better than the average Joe, but then again they are not trying to retain me, just get me as a new customer.

Does anyone have any thoughts on whether these prices are the best they can offer a new customer?

[treo615]

from my prev post, i wasnt successful of getting the HDPVR, but i manage to get 40% off for family & friends discount, for both tv and internet, (new customers only)

if you are interested, i think i can get you the contact info,

[mr_yellow]

Lucky you. I live in a condo too. I called three times and all was unsuccessful. The last one bit my cancellation notice. :(

Call more =)

I went through the same stupid hoops. I called at different times of the day and different times of the week. My condo has a bulk deal with rogers too and I eventually got a rep that was willing to match the 2 year deal.

Good Luck!

[buzzinhornets]

Call more =)

I went through the same stupid hoops. I called at different times of the day and different times of the week. My condo has a bulk deal with rogers too and I eventually got a rep that was willing to match the 2 year deal.

Good Luck!

how many times did you call? The retention rep i spoke with, said, 'oh you're calling about that' - like he had heard it a million times and wasnt budging...

[Brandon]

This does work, I told them I got an offer from bell for 2 yrs free HD PVR to move my business over to them. Without a moment hesitation, the retention rep on the other end said "I can match that no problem", "I would have to offer you that to get you back if you leave anyways, so I can give you the same offer." Just trying to squeeze the lemon for a little bit more juice, I also mention bell offered me $10 off for 6 months on my home phone service as well (as I am currently a home phone customer). He said "I can do better, I will give you $10 off for 12 months." So done deal. The key is not to threaten, simply tell them "I have another offer, I want to weight my option before leaving and I want to see what you can do."

Will be pick up my new HD PVR box tonight.

Thanks to everyone on this forum, wouldn't have been able to do it without this wealth of info.

Nice I just got the exact same deal as you:

- $10 off Home Phone service for 12 months
- free HDPVR for two years
- free HD digital box for 3 months (I have 9 months left on an HDTV deal before, so they upped it to a year, so an extra 3 months off)

And I already have a free standard digital box from them through the VIP package.

Thanks to all the contributors to the thread!

[mr_yellow]

how many times did you call? The retention rep i spoke with, said, 'oh you're calling about that' - like he had heard it a million times and wasnt budging...

I probably called 5-10 times spread over half a year. I wasn't in a rush to get the HDPVR since I didn't even have an HDTV, but when I did finally get a HDTV, I tried again after a long break and eventually got a rep.

I think the easiest thing is to go with the ditch the dish promo and *hope* that somebody forgets something during the install... *ahem*.. hint-hint-nudge-nudge-say-no-mooore....;)

[ptxpress]

I probably called 5-10 times spread over half a year. I wasn't in a rush to get the HDPVR since I didn't even have an HDTV, but when I did finally get a HDTV, I tried again after a long break and eventually got a rep.

I think the easiest thing is to go with the ditch the dish promo and *hope* that somebody forgets something during the install... *ahem*.. hint-hint-nudge-nudge-say-no-mooore....;)

I called 3 times over the span of 6 months. I was in no rush b/c I was already on a 10 month free rental for the HD Box from an FS promo...now that it's ending, I'm glad I got in while the going's good.

[_leech_]

Just got off the phone with whoever it was I was talking to, she said "Rogers doesn't do price matching on Bell for these types of things" :lol:

Guess i'll try later on in the day.

[_leech_]

Should I ask to speak directly to a retention rep and skip the usual first person you have to talk with?

[Loomy]

Can You Get A Free Hd Cable Box From Eastlink? Please Dear God Save Us

[jamgyu]

Should I ask to speak directly to a retention rep and skip the usual first person you have to talk with?

YES.... just call and immediately say you want to cancel your service and they'll connect you to retentions.

[_leech_]

YES.... just call and immediately say you want to cancel your service and they'll connect you to retentions.

So I can't just say, "I want to speak with a retentions rep?"

[_leech_]

Ok, I got through and the guy did offer me the 2-year PVR deal, however he wants to slap a $60 installation fee on me. I told him my new TV hasn't arrived yet so he said he'd leave a note about the deal on my account when I'm ready to take it, but this is the first i've heard about an installation fee.

[ScoFF]

Is anyone a rogers employee and wants to be my friend? :)
I want to sign up for the friends and family promotion and need the info of a worker.
Save 40% on a service for a year !

PM me, not sure if you get commission or not for these things.

[Raptors]

I noticed some people mentioning installation fees. Is it necessary to have a technician come install it?

[Shojin]

I got this retention deal 2 years ago and it's going to expire soon - has anyone been able to renew their free 2-years after it's expired?

[Emancipated]

How much are you people paying for your HD service? I was sent a promo flyer which includes phone, internet and cable for $99. I'm on Express right now which is around $50 a month so I wouldn't mind getting HD content for a little more.

I need to be informed on this because I don't really watch a lot of television but wouldn't mind catching some programming like Discovery HD like so many people rave about or the occassional Leafs getting thrashed in HD when I'm bored. You dig?

[_leech_]

I noticed some people mentioning installation fees. Is it necessary to have a technician come install it?

I talked to a different retention rep yesterday and she said there's no way they can get around that. In the long run it's not a big deal since i'll be saving over $600 for the 2 years i'll have the PVR, so I just accepted it.

[Raptors]

I talked to a different retention rep yesterday and she said there's no way they can get around that. In the long run it's not a big deal since i'll be saving over $600 for the 2 years i'll have the PVR, so I just accepted it.I called and got the HD-PVR free for two years. I currently have analog cable and the rep said I could just pick it up at a Rogers Video and install it by myself if I knew how. He wouldn't budge on the $52.99 pricing though, since I already have the BCB.

[_leech_]

I called and got the HD-PVR free for two years. I currently have analog cable and the rep said I could just pick it up at a Rogers Video and install it by myself if I knew how. He wouldn't budge on the $52.99 pricing though, since I already have the BCB.

BCB?

[rvs007]

BCB = Better Choice Bundle

http://www.shoprogers.com/store/bundles/main.asp

[Neovingian]

I got this retention deal 2 years ago and it's going to expire soon - has anyone been able to renew their free 2-years after it's expired?...From what i read on other Forums some retention reps are being tight about extending renewals. I guess cuz Rogers knows they'll start making money off you after your 2 years are up.

[_leech_]

Cable guy should be coming tonight, can't wait!

[BaconMunch]

is it possible to rent the hd box but not pay for basic cable?

[adrianf74]

...From what i read on other Forums some retentino reps are being tight about extending renewals. I guess cuz Rogers knows they'll start making money off you after your years are up.

As told to me on two occasions: pay for 3 months at regular rate and they will considering "renewing" your rate after that. Even when I threatened to leave to go to EVU, they wouldn't budge (and I was planning to until the guy wanted to drill two holes in my hardwood floor).

[Neovingian]

As told to me on two occasions: pay for 3 months at regular rate and they will considering "renewing" your rate after that. Even when I threatened to leave to go to EVU, they wouldn't budge (and I was planning to until the guy wanted to drill two holes in my hardwood floor).....Yeah I'd rather not pay any monthly fees if I don't have to, I may look into just buying one, since I may be able to get one at about about $200 off retail. I'm only concerned about a newer model coming out, or even worse if we ever get Tivo down here which we were supposed to get last year or so I heard? The resale is pretty good on these I've seen some go for more than Rogers is selling for or at about the same.

[mself084]

I just called. Here's what I got:

2 years free HD PVR
Extra 5% off High Speed Internet (already get 15% with BCB)
$10/month off my cellphone plan

Works out to about $40/month OFF MY BILL! thanks RFD.

[LJT1]

I probably called 5-10 times spread over half a year. I wasn't in a rush to get the HDPVR since I didn't even have an HDTV, but when I did finally get a HDTV, I tried again after a long break and eventually got a rep.

I think the easiest thing is to go with the ditch the dish promo and *hope* that somebody forgets something during the install... *ahem*.. hint-hint-nudge-nudge-say-no-mooore....;)

Firstly, thanks to everyone for their posts which were helpful in negotiaing with rogers.

I took some advise and went out and bought 3 bell receivers for $25/each on craig's list, so I could take advantage of the "ditch the dish" promotion. I followed the advice called in before signing up to see if I could get a free HD PVR for two years and got rejected twice. I talked to retention and they kept saying it was box for box which meant I needed a bell HDPVR in order to get a rogers HDPVR. Since the promo was ending back in August, I signed up through their website but gave myself a couple weeks just incase a better promo came out (they ended up just extending the ditch the dish again). The technition showed up early when I wasn't home and asked my wife which one of the boxes was HD, and she replied she didn't know, to which he said he didn't think any of them were. He ended up taking all three anyway, and left us with a HDPVR and two basic receivers.

Just got my first bill and It states that all three receivers are free for 24 months, but they added in a connection fee of $103 after taxes. The next day I just called in and they removed it.

Hope this helps someone else, and thanks again.

[p1mp]

If I manage to snag this deal, do I still have to get digital cable service as well (atm, I've got Rogers basic service) or is that packed along with the PVR from Rogers.

I've got the HD starter kit which I've yet to activate, I'm guessing that I won't be able (or don't have to) stack these services together?

Thanks

[hightech]

Has anyone been able to add the 8 months free promotion for Rogers when you buy a big screen TV to the 24 month HDPVR deal? I would like to extend it by another 4 to 8 months :D

[look30]

Has anyone been able to add the 8 months free promotion for Rogers when you buy a big screen TV to the 24 month HDPVR deal? I would like to extend it by another 4 to 8 months :D

I tried doing that but the geniuses from CSR gave me two option get the two PVR's even thou I'm only using one or get only the two year extension PVR so I had a brand new HD PVR sitting in my basement for almost 9 months now :)

[kevin01]

First time i called last year got 3 months, second time this year i got 3 months, today got 2 years after a 25 minute call. 5 minute to connect first, 15 minutes wait when being transferred to customer relations, 5 minutes to convince them to get me two years.

[Mendesb]

lol.. can someone explain to me what this is exactly? all i know is that it says free and it says rogers. i have the 99$ package they are giving (phone, tv, and internet)

[botmi]

The third trial was the lucky one :)

I will visit the Rogers video store tomorrow to pick up my HD PVR

Thanks nepean19

[Brandon]

After having my HDPVR for a few weeks, I am in love with it.


Watching HD shows on my Dell 2407-HC via component looks amazing.
Being able to record 2 shows (especially in HD) simultaneously and/or record 1 channel while watching another channel is great (primetime show conflicts, IE watching The Office while recording Grey's Anatomy for the gf... not gonna lie I like that show now too :D)
time shifting is great!!

[belowzeros]

After having my HDPVR for a few weeks, I am in love with it.


Watching HD shows on my Dell 2407-HC via component looks amazing.
Being able to record 2 shows (especially in HD) simultaneously and/or record 1 channel while watching another channel is great (primetime show conflicts, IE watching The Office while recording Grey's Anatomy for the gf... not gonna lie I like that show now too :D)
time shifting is great!!


the HDPVRs really are great....wait until you discover that you can add an external hard drive for more storage and throw another 500 gigabytes onto your backup capabilities ^^

i actually bought a PVR at FS (lol i know after reading this thread) because I had a giftcard and was waiting for a price promo. After reading this thread though it's going back. My cable is in an older neighbourhood in Toronto anyway and it's got issues. So I have ammo to negotiate and have been for a while now. I see the cable repair guys (legitimate calls for their hardware probs) more than I see the mailman.

thanks for the thread posters.

[Brandon]

the HDPVRs really are great....wait until you discover that you can add an external hard drive for more storage and throw another 500 gigabytes onto your backup capabilities ^^

i actually bought a PVR at FS (lol i know after reading this thread) because I had a giftcard and was waiting for a price promo. After reading this thread though it's going back. My cable is in an older neighbourhood in Toronto anyway and it's got issues. So I have ammo to negotiate and have been for a while now. I see the cable repair guys (legitimate calls for their hardware probs) more than I see the mailman.

thanks for the thread posters.

I forgot about that, I already have a spare 200GB hard drive in an Antec MX-1 case I have hooked up to it right now.

:)

[ketsana]

Guys,
Please explain your "negotiating" techniques. My old promo just expired.
I tried twice since reading this thread and best I could get was 1/2 price rental + free specialty channels.

[Rhettmatic]

OK, so here was my experience.

I called, and first dealt with a CSR. Told him the usual spiel, and he forwarded me to a customer retention rep.

She offered me half-price PVR rental for a year. Those of you who have tried this... would you take it, or should I try my luck again?

[Brandon]

Guys,
Please explain your "negotiating" techniques. My old promo just expired.
I tried twice since reading this thread and best I could get was 1/2 price rental + free specialty channels.

I called and when I was connected with a CSR with the Rogers Cable department, I immediately just asked to talk with a Customer Retentions agent right away. They transferred me.

Then to the retentions agent, I said I was considering switching to Bell as I was a past customer of them, and that they (Bell) offered me a free HDPVR, a free standard box and an HD box for two years (I already have a free standard box via VIP package, and a free HD box with a plasma purchase) if I switched over to them. So from this, Rogers said that they would match the free HDPVR for a year. I already had a standard box so they didn't change that, and they renewed my free HD box to a full year free (it had 9 months or so left).

Plus I told Rogers that Bell offered me $10 off a month for 6 months for phone service. Then Rogers gave me $10 a month for 12 months for Home Phone (which I am with already).

So all in all, the changes I got for free:

$10 a month off for 12 months of Home Phone
free HDPVR for 24 months
free HD box for 3 months (already had 9 months on balance, so in total 12 more months free)


And I didn't require any manouvering/negotiating while talking to them, it was all straight forward (minus being on hold, I was on the phone for less than 8 minutes). It was all straight forward, and no contracts for anything. So all in all, got a good deal out of it. :)

[belowzeros]

On my first call into them this afternoon we worked out a deal. I dealt with a very pleasant woman on the phone, no drama or friction:

free HDPVR for 2 years
free regular cable box for 1 year
20% off my internet charges for 1 year (about $10 right now w/tax)
15% off my cable charges for 1 year (about $15 right now w/tax)

I'm an HD customer with a fully loaded HD package service (movies, HD everything etc) and 8 meg Internet service. My bill is $125 taxes in and I continue to be a very happy Rogers customer.

She saved me $25 on the rental and another $25 off my bill all said and done. I think I had some more negotiating room but I didn't push things at all, she did all the work and was very nice to deal with.


I wanted to transfer my phone over to Rogers from Bell but that is of course more tricky with a good deal these threads talk about. What she recommended is sign up for a new phone and then get in touch with her again to fix the package. If it doesn't work out with the phone I'll just cancel it. I'm not using it until I see a bill with the proper charges.

[mapleflag]

On my first call into them this afternoon we worked out a deal. I dealt with a very pleasant woman on the phone, no drama or friction...I wanted to transfer my phone over to Rogers from Bell but that is of course more tricky with a good deal these threads talk about. What she recommended is sign up for a new phone and then get in touch with her again to fix the package...

Is it possible to talk to the same agent when one calls back?

[tapanpatel88]

I called and when I was connected with a CSR with the Rogers Cable department, I immediately just asked to talk with a Customer Retentions agent right away. They transferred me.

Then to the retentions agent, I said I was considering switching to Bell as I was a past customer of them, and that they (Bell) offered me a free HDPVR, a free standard box and an HD box for two years (I already have a free standard box via VIP package, and a free HD box with a plasma purchase) if I switched over to them. So from this, Rogers said that they would match the free HDPVR for a year. I already had a standard box so they didn't change that, and they renewed my free HD box to a full year free (it had 9 months or so left).

Plus I told Rogers that Bell offered me $10 off a month for 6 months for phone service. Then Rogers gave me $10 a month for 12 months for Home Phone (which I am with already).

So all in all, the changes I got for free:

$10 a month off for 12 months of Home Phone
free HDPVR for 24 months
free HD box for 3 months (already had 9 months on balance, so in total 12 more months free)


And I didn't require any manouvering/negotiating while talking to them, it was all straight forward (minus being on hold, I was on the phone for less than 8 minutes). It was all straight forward, and no contracts for anything. So all in all, got a good deal out of it. :)

THANKS a lot buddy! I called Rogers today and I am going this Saturday to pick up my free HD PVR box!!! :) thanks again

Does the HD PVR box have a HDMI port? I know the standard HD box that I am using currently doesn't.

[botmi]

I picked up my box today, and it does have one HDMI connection.

In my case I received the following:
- 2 years free HDPVR
- 1 year 20% off for the 7MB internet service, but had to "sign" for 12 months
- 22$ off for 6 months from my home phone bill

I was under the impression that the HD channels were included in the deal as well, but it looks like the retention agent did not do that.

It was my third trial (as previously mentioned in another posting) and I asked directly for the retention department. They transfered me to the "home phone retention" and the lady I talked with told me that she cannot help me as I have a bundle. She transfered me to the "bundle retention department". I served them the "Bell" story and after couple minutes on hold I got what I wanted.

Thank you very much for sharing, and keep the deals coming :)

[belowzeros]

Is it possible to talk to the same agent when one calls back?


she offered her name and her agent # and she told me if I had any problems or questions to call in and let the agent know I wanted to talk to her. they would email her and then she'd find me. probably works for anyone you need to contact.

[tapanpatel88]

Is it possible to talk to the same agent when one calls back?

yes, it is possible. i asked for my agent's extension number and he asked me to ask for his extension the next time i call.

[Brandon]

THANKS a lot buddy! I called Rogers today and I am going this Saturday to pick up my free HD PVR box!!! :) thanks again

Does the HD PVR box have a HDMI port? I know the standard HD box that I am using currently doesn't.

Yes it does have an HDMI port. I'm not using it though, just using component as my DVI port is already in use. Plus, the output at its highest is 720p or 1080i anyway, so component vs HDMI shouldn't make a big difference (as far as I could tell from trying).

[Brandon]

Is anybody getting HD cable packages with this deal (free HDPRV)?

I have some HD channels in the 500 range, but don't have all of them. For example, I have HDCBS, but I don't have HDCBW (time shifted for western Canada). I'd be interested in getting those channels, but would like to see if anybody else got them for free.

[hibachi13]

I have basic cable and the cable plus combo with rogers... if i get the HDPVR/hd box would i have to upgrade my cable services?

Also,if i were to call today and manage to get the deal, do you think i would be able to pick up the PVR tonight? i wouldnt mind watching the leafs game in HD tonight :cheesygri

oh and are they still charging the $60 installation charges i was reading about? cant you just tell them that you'll hook it up yourself?

[ADRiiAN`]

I want to try this.
What exactly should I say?
No hidden fees at all?

[Brandon]

I have basic cable and the cable plus combo with rogers... if i get the HDPVR/hd box would i have to upgrade my cable services?

Also,if i were to call today and manage to get the deal, do you think i would be able to pick up the PVR tonight? i wouldnt mind watching the leafs game in HD tonight :cheesygri

oh and are they still charging the $60 installation charges i was reading about? cant you just tell them that you'll hook it up yourself?

I think some HD channels are free (I'm not 100% sure). These include whatever you have already, but in HD (but not including the time shifted channels). I'm just guessing, but I have Discovery, National Geographic, NBC, CBS, CBC, CTV, CityTV, FOX, PBS in HD. There are a few more channels that are in HD that I have too, can't ercall them off the top of my head.

And you can pickup the HDPVR right away, and I didn't have to pay any installation charges. I think the people who have installation charges had less TV outlets showing up to Rogers than they did cable boxes (SD, HD, HDPVR), so they might have been charged for an extra outlet installation (just speculation on my part).

[hibachi13]

thanks! im gonan give it a go and see what i can get

[wildwilly2004]

I got one customer retention rep that said we don't match bell's deal and if I wanted to cancel so be it. So I cancelled my Rogers account. Perhaps its because I already had a rogers HD pvr deal going on (20% off) and only HD channels with no internet or phone with them. I'm not worth their effort i guess.

A bell rep called me and offered their HD pvr + HD channels for about 55bux a month since I have a bell land line. Unfortunately I cant put a dish so I had to turn them down..

So now I don't watch tv.

[mellie_mello]

got nothing either. we have high speed internet and basic cable...
i love my pvr!! i think we're going to give it up though.

[sensucht69]

If only I lived on the other side of my building....but for now, Rogers is my only option and they wanted no part in giving me an HD PVR for free. :(

[ecgz88]

you better hope she is not leaving, call centre usually have a higher turnover rate.


she offered her name and her agent # and she told me if I had any problems or questions to call in and let the agent know I wanted to talk to her. they would email her and then she'd find me. probably works for anyone you need to contact.

[tapanpatel88]

i don't think Rogers Customer Relations service reps give free PVR to any other customer. It is highly probable to think that only customers with majority of home/cell services bought from Rogers are eligible. I have been with Rogers for the past 7 years. Currently I have HD cable, 2 cell phone lines, Internet.

[abercrombieboy]

funniest.post.ever.

thanks for the laugh!

I got one customer retention rep that said we don't match bell's deal and if I wanted to cancel so be it. So I cancelled my Rogers account. Perhaps its because I already had a rogers HD pvr deal going on (20% off) and only HD channels with no internet or phone with them. I'm not worth their effort i guess.

A bell rep called me and offered their HD pvr + HD channels for about 55bux a month since I have a bell land line. Unfortunately I cant put a dish so I had to turn them down..

So now I don't watch tv.

[yyz2hkg]

All they offered me was half price for a PVR for 12 months, which means 12.xx/mth.

[parry]

The "so called" Winback promotion that Rogers extend to its customers for 2 yr free HD PVR. Is that a commitment for 2 yrs or there is no commitment required?

[DYJ]

I have all 4 services with these guys. I called in today and they said they can't do anything for me. Any tips for me guys??

[TSM]

Just got my new TV (Sony KDS50A2020) "http://www.redflagdeals.com/forums/showthread.php?t=493569" and I read a good chunk of this thread. So I called Rogers to see what kind of deal I could get... Well I only got half price HDPVR for a year (instead of 2 years), but personally I don't mind because that way I'm not in a contract for 2. As well I got $10 a month off cable, 20% off internet, free phone for 6 months (or as I look at it, half price for a year) and all the HD Specialty channels, on top of my already free long distance. So overall I'm happy with it, and it works out that I don't pay any more (probably slightly less) than I did before. Thanks guys... :D

(just in case others don't know, which I didn't... since I got these new deals, they took off the 15% discount I had on cable and phone for this year... which is why it is only slightly less than what I paid before)

[tapanpatel88]

I have all 4 services with these guys. I called in today and they said they can't do anything for me. Any tips for me guys??

mmm...try calling them again and make sure you keep a calm tone and approach while talking to Customer Relations representatives. This is what I did:

1. Called 1-888-ROGERS1
2. Submit Account information
3. Ask for Customer Relations department.

Now, this is exactly what I said

4. "I got a call from a Bell customer service rep today and they offered me a 2 year free of charge ExpressVu HD PVR. I thought if maybe Rogers might price match this offer, then I would definitely stick to Rogers since there is no incentive for me to switch. This is why I am calling you (Rogers rep.) to ask if you can help me out with this"
5. I was put on hold for about 30 seconds
6. FREE HD PVR for 2 years :)

It all depends on whom you speak to and how much they are willing to help you out. Just keep a very friendly and a calm tone with them and I am sure you won't have a problem getting this for free.

If you are looking forward to an HDMI output HD PVR terminal, ask for the Scientific Atlanta 8300 terminal at the Rogers Video store while you go to pick up your box.

I hope it works out for you. good luck :)

[Scott84]

I got $10/month HDPVR + Specialty Channel Pack + 15% off my cable bill for 2 years. Also, through in full access to ALL HD channels (Including On Demand Movies) for one month to let me test it out.

All i said was 'I bought an HDTV, and would like to get an HD PVR'.... didnt even have to mention bell. Sure, its an extra $10 month, but when they said that all at once, I couldnt pass it up! :)

[TSXKid]

That's exactly what I did..

No questions asked..

2 Yrs free PVR with 2 months free HD (all inclusive package).. then channels go to regular price.. BUT you don't have to keep em, switch back to SD .. and still keep your PVR!

Great Deal!

Thanks OP..

TSXKid

mmm...try calling them again and make sure you keep a calm tone and approach while talking to Customer Relations representatives. This is what I did:

1. Called 1-888-ROGERS1
2. Submit Account information
3. Ask for Customer Relations department.

Now, this is exactly what I said

4. "I got a call from a Bell customer service rep today and they offered me a 2 year free of charge ExpressVu HD PVR. I thought if maybe Rogers might price match this offer, then I would definitely stick to Rogers since there is no incentive for me to switch. This is why I am calling you (Rogers rep.) to ask if you can help me out with this"
5. I was put on hold for about 30 seconds
6. FREE HD PVR for 2 years :)

It all depends on whom you speak to and how much they are willing to help you out. Just keep a very friendly and a calm tone with them and I am sure you won't have a problem getting this for free.

If you are looking forward to an HDMI output HD PVR terminal, ask for the Scientific Atlanta 8300 terminal at the Rogers Video store while you go to pick up your box.

I hope it works out for you. good luck :)

[Brandon]

Just got my new TV (Sony KDS50A2020) "http://www.redflagdeals.com/forums/showthread.php?t=493569" and I read a good chunk of this thread. So I called Rogers to see what kind of deal I could get... Well I only got half price HDPVR for a year (instead of 2 years), but personally I don't mind because that way I'm not in a contract for 2. As well I got $10 a month off cable, 20% off internet, free phone for 6 months (or as I look at it, half price for a year) and all the HD Specialty channels, on top of my already free long distance. So overall I'm happy with it, and it works out that I don't pay any more (probably slightly less) than I did before. Thanks guys... :D

(just in case others don't know, which I didn't... since I got these new deals, they took off the 15% discount I had on cable and phone for this year... which is why it is only slightly less than what I paid before)

I don't know about all the other posters who got the deal, but I'm not in a 2 year contract for getting the free PVR, I basically just get a credit to my account each month for the cost of the HDPVR for two years.

[Dosman]

Has any one received a free PVR from Bell? There's talk that Roger is giving away a free PVR with a 2 year contract. Wonder if bell will offer the same.

[tungx2]

I live in Vancouver and I'm wondering if it'll work for Shaw?

Hmmm... to make things more complicated... I work for Shaw too... >.<"

I don't think the retention department will touch my account at all, c'oz it's a staff account~~

[mrG]

I called and they couldn't even match any of the promotions they have online :(

[tapanpatel88]

Did you ask for a specific department (like retension) or just 1-888-Rogers1?

i don't think you read the previous posts in this thread. special offers or price matching issues need to be dealt with Rogers customer relations department. just ask for Customer Relations when you dial the 1-888-ROGERS1 number. :) good luck with the free hd pvr

[PHR0898]

Has any one received a free PVR from Bell? There's talk that Roger is giving away a free PVR with a 2 year contract. Wonder if bell will offer the same.

Dumb question time...is this a 2 year committment for one of their HD tiers...is the PVR for an HD promo.

I'm an existing VIP digital customer. Do I have any hope?

[frasersean]

Has any one received a free PVR from Bell? There's talk that Roger is giving away a free PVR with a 2 year contract. Wonder if bell will offer the same.

I told Bell i would leave if they did not match a deal i could get from Cogeco. So they gave me a free HD PVR 10% off and the HD programing free for 6 months all on a 1 year contract the installer tried to get me to sign a 2 year contract but on the paper he had me sign was 2 boxes 1 for existing customers for a 1 year contract and the other for new customers for a 2 year contract made him phone in and say i was an existing customer so should only have to sign the 1 year box.

After the year is up I'm sure i can threaten to leave and keep the box for free =)


Edit. Only lived in Windsor 2 years so i keep putting Rogers where i mean to say Cogeco =)

[webs24]

i hate when people say they got all of this free stuff because they told their current company that they were getting a better deal with another company....it is not at all true....yes they do match offers that are made from other companies but you need to send them documentation in order for them to match it....they dont just say ohh bell is offering you a free pvr, ill take your word for it, we will give you a free pvr then

[The_Professor]

I called a few months ago saying that Bell was offering two free years of HD PVR if I were to switch and the CSR at Rogers told me that they're willing to let me go for that (I have high speed, two HD PVR's, and two cell phones with them)! I honestly have no desire to go to Bell and actually really like Rogers, but the best I was able to get was 50% off an HD PVR for one year, though the CSR told me to call back after that year and at the very least they'll likely continue with it.

[frasersean]

i hate when people say they got all of this free stuff because they told their current company that they were getting a better deal with another company....it is not at all true....yes they do match offers that are made from other companies but you need to send them documentation in order for them to match it....they dont just say ohh bell is offering you a free pvr, ill take your word for it, we will give you a free pvr then

You don't have to send them anything but you do have to go past the initial CSR and go to the retention department it's them that have the power to give better deals. But i fully agree this is a bit YMMV you might be put threw to a person that really does not care and i guess at that point you might be a bit screwed and have to back down if you really don't want to leave them =P But I see no reason to pay full price so i do this will TV, Phone and Internet when ever my current contract is up. Bell wants 20$ a month for the HD PVR no way I'm going to pay that.

[webs24]

You don't have to send them anything but you do have to go past the initial CSR and go to the retention department it's them that have the power to give better deals. But i fully agree this is a bit YMMV you might be put threw to a person that really does not care and i guess at that point you might be a bit screwed and have to back down if you really don't want to leave them =P But I see no reason to pay full price so i do this will TV, Phone and Internet when ever my current contract is up. Bell wants 20$ a month for the HD PVR no way I'm going to pay that.

and rogers charges 24.95$ per month for an hd pvr, plus the 3.99 pvr fee

[webs24]

You don't have to send them anything but you do have to go past the initial CSR and go to the retention department it's them that have the power to give better deals. But i fully agree this is a bit YMMV you might be put threw to a person that really does not care and i guess at that point you might be a bit screwed and have to back down if you really don't want to leave them =P But I see no reason to pay full price so i do this will TV, Phone and Internet when ever my current contract is up. Bell wants 20$ a month for the HD PVR no way I'm going to pay that.

even with the retention....you wont get anything unless you sign a contract

[frasersean]

even with the retention....you wont get anything unless you sign a contract

I agree i always sign new contracts each time who cares as long as i'm getting a good deal for that 1 or 2 year contract

[webs24]

I agree i always sign new contracts each time who cares as long as i'm getting a good deal for that 1 or 2 year contract

but thats what im saying...they dont just give you a deal if you threaten to leave...they give you a deal if you sign a contract fo a deal

[frasersean]

but thats what im saying...they dont just give you a deal if you threaten to leave...they give you a deal if you sign a contract fo a deal


Yah but to get the best deal i've found you have to first threaten to leave the normal CSR's in customer service or billing don't have the power to give you the best deals so get put threw to Retension get the best deal you can which more often then not will then result in a contract shrug.

[Brandon]

i hate when people say they got all of this free stuff because they told their current company that they were getting a better deal with another company....it is not at all true....yes they do match offers that are made from other companies but you need to send them documentation in order for them to match it....they dont just say ohh bell is offering you a free pvr, ill take your word for it, we will give you a free pvr then

Hate it all you want, but that's exactly what I told Rogers, that I was offered a better deal with another company. IT IS TRUE. I didn't need to send documentation or anything. They took my word for it. :lol:

And I didn't add a contract to my account, nor am I in any contract for Internet, Cable or Home Phone (only wireless).

but thats what im saying...they dont just give you a deal if you threaten to leave...they give you a deal if you sign a contract fo a deal

And to clarify, I never even threatened to leave. When I called Rogers and asked to connect to a Retentions staff member directly (right after being connected with a CSR), all I said was that Bell called me and offered me a free HDPVR for two years if I switched to their TV service, and if I switched Home Phone back to Bell, that they would take $10 off for 6 months. I asked if Rogers could do anything for me. For me, they gave me a free HDPVR for two years and $10 off Home Phone for 12 months.

Again, I never threatened to leave. My wording was that Bell offered me <this> and if Rogers could do anything.

Maybe you weren't polite or nice, and were rude and/or yelling when you called. Maybe you didn't speak with a "nice" retentions staff member, I dunno.

[WolfchildBlues]

I had the same experience as Brandon. I did not have to threaten to leave or sign a contract. I merely called, asked for someone in Retentions and told them that my neighbour had received a two year offer from Bell (which they had). They immediately said they would match and I would see this from my next bill forward. Entire process took me five minutes.

[Rome]

Has anyone been able to get the free HD PVR on top of the Friends & Family Discount?

[thenay]

They gave us $12.95 for 12 months, they wouldn't budge anymore.
I got cable, homephone (worse service ever btw), and internet with them.
Been with them for over 30 years, sad huh?

Also I had to listen to the guy go on how gr8 Rogers is and when its rains Bell loses signal (which is true, i've seen it at my friends.. lol)

[TechRock]

just called rogers, ask to transfer to customer relations...cant get the same deal as bell becuz he was saying that it is 2yr committment n u get fined for $200 if u break out of it or something....so wait about 5mins and he decided that i can switch in my current standard digital box in and get 1yr free hdpvr from them...good enough i guess lol =)

[Agata]

Im so glad I read this post!

Im in the process of signing up for Rogers services as we are moving into a new house and need tv, home phone and internet. We were going to buy the hd pvr box, for 599.99!!!! Now that I see this, that deal sounds crazy.,
Have anyone been able to use it lately??

[darkness]

can someone help me out with the friends and family discount?

[roadkillmwa]

I recently cancelled my Rogers Home Phone and signed up with Bell due to a 3 day outage of my Rogers services.

On Friday, I called Rogers and told them that when the Bell technician was switching my phone he advised my that if I signed up with Bell that I would get the 2 HD boxes for free (slight exaggeration). I was transferred to the customer relations line and the guy put me on hold and then came back and said that he could give me an HD box for 2 years free of charge. They came today and installed it.

[klaatu]

3rd time lucky!

On my 3rd try, I got put thru to 'consolidated customer relations', since I have the rogers bundle deal. DIRECT LINE: 1-888-899-1188. Had a pleasant chat with a woman rep in Ottawa, I got:

2 yr Free HD-PVR
(asked for Specialty Channels - she had nothing to offer but instead -->)
1 yr 20% off High-Speed Internet (I mentioned the Distributel deal at $31.95 or $36.95)

I don't have Rogers home phone, so no deal there...

I'm also thinking about another offer she gave me for my cellphone (and marked it on my account):

$10 unlimited text messaging
$5 1000min Cdn long-distance (plus airtime charges)

THANX RFDers!!!

[spamblockers]

I recently just helped out my new brother-in-law move into his place. They recently got a sweet Sharp 37" HDTV LCD and Rogers was promoting the HD Box for 8 months @ BB...anyways what I'm trying to wonder is if I call Rogers customers relations what are the right words for them to offer me this 2 year deal like the others that have posted here?

The HD Box still hasn't been delivered yet so I wonder if they'll buy the scoop. What exactly should I say for it to work?

Thanks :cheesygri

[Agata]

I called today, and got the deal, no problem. I also got one for my new home. Not many questions asked. Thank you so much on the lead for this!!!! :)
:razz:

[kajajeh]

called today, i got an even better deal than expected! 2 year free hdpvr + 1 year free hd specialty programming and i only asked for 2 months:P:P.....i love rogers! from 1 call im gonna be saving $821 dollars including tax, and not paying anything extra!

[akravator]

Called today.

Got the HDPVR for 2 years, didn't get anything else or anything special thrown in. But nonetheless, it sure is nice to save $25 a month for 2 years.

If people are still curious as to "what it takes to get it to work". Our household has been with rogers cable since 1988 (quite a while. Basic Cable the whole time) and we DO NOT have any rogers wireless, rogers home phone, rogers internet.

Also, our "free HDPVR" that we got from buying a TV set at futureshop ended 4 days ago. They didn't hesitate in applying these 2 free years immediately after the first promotion ended.

Thank you very much OP :D

[stevstevd]

just got 2 years HDpvr. My 10 months free ran out from the LCD I bought in december, and about 2 weeks after returning it I decided to call and see if I could get the HDPVR using the "bell offered me" trick.

They said I am in a 2 year contract though now, but its doubtful I was leaving rogers anyway. I've been with them for years.

[TorontoEh]

just got 2 years HDpvr. My 10 months free ran out from the LCD I bought in december, and about 2 weeks after returning it I decided to call and see if I could get the HDPVR using the "bell offered me" trick.

They said I am in a 2 year contract though now, but its doubtful I was leaving rogers anyway. I've been with them for years.

Called today.

Got the HDPVR for 2 years, didn't get anything else or anything special thrown in. But nonetheless, it sure is nice to save $25 a month for 2 years.

If people are still curious as to "what it takes to get it to work". Our household has been with rogers cable since 1988 (quite a while. Basic Cable the whole time) and we DO NOT have any rogers wireless, rogers home phone, rogers internet.

Also, our "free HDPVR" that we got from buying a TV set at futureshop ended 4 days ago. They didn't hesitate in applying these 2 free years immediately after the first promotion ended.

Thank you very much OP :D

I also bought an LCD last december during their free 10 months PVR or 12 months HD Box offer. I chose the latter thogh for 12 months.

So should I call during the month of December (when the current deal expires) or after I've returned the HD box and then call?

Also for the 2 years free HDPVR, is a 2 year commitment required?

[TechRock]

WTF man, i called back in today and there was no notes for my free 1yr hdpvr which means i cant get it....wth man
pos customer relations guy from last week lie to me

[help_questions]

WTF man, i called back in today and there was no notes for my free 1yr hdpvr which means i cant get it....wth man
pos customer relations guy from last week lie to me

this is why i record calls to customer service, so that if something like this happens, there "I" will have some proof of what I was promised. They are supposed to make notes for each call, but as you know they dont and customers end up getting screwed over......start recording these calls

[brunes]

this is why i record calls to customer service, so that if something like this happens, there "I" will have some proof of what I was promised. They are supposed to make notes for each call, but as you know they dont and customers end up getting screwed over......start recording these calls

If you are recording a call do you have to tell them you're doing it?

[help_questions]

If you are recording a call do you have to tell them you're doing it?

from what I understand, the law in Canada states that one party in the conversation must be aware of the call recorded. You are that party. Again, this is my understanding, and I am not a legal expert. Maybe someone else who knows for sure can confirm this.

Here are a couple links that support my understanding of this:
http://www.callcorder.com/phone-recording-law-canada.htm
http://answers.google.com/answers/threadview?id=320423

Just a reminder....I found these on the internet, so they could be incorrect.
Something to think about....maybe even tell them that you record all calls, so that they know you are recording and dont BS you.....if it suits your purpose.
Good luck

[IAMTHEKING]

I currently have HDreceiver and basic cable with Rogers. I called Rogers and told them I've been hearing of all these people getting deals with Bell...blah blah blah My main intention was getting the HDPVR. He typed away on his computer and i got 1 year free HDPVR (no contract)..and 3 months free specialty programming..along with $48 for VIP package. Basically in the end I'm paying the same i did with HDbox and basic cable ..but now getting PVR..many many more channels and specialty theme package. Not bad deal.

[mr_yellow]

If you are recording a call do you have to tell them you're doing it?

From what I remember from my high school law class, You can record a call without telling anyone at any time... It's only when you are using the recording as evidence in court, does one person actually have to know they are being recorded. Otherwise, it can be deemed inadmissable since it's a violation of privacy laws...

Edit: fasteddie has a better explanation... see a few posts below

[cyclonebill]

I currently have HDreceiver and basic cable with Rogers. I called Rogers and told them I've been hearing of all these people getting deals with Bell...blah blah blah My main intention was getting the HDPVR. He typed away on his computer and i got 1 year free HDPVR (no contract)..and 3 months free specialty programming..along with $48 for VIP package. Basically in the end I'm paying the same i did with HDbox and basic cable ..but now getting PVR..many many more channels and specialty theme package. Not bad deal.


This is pretty much what I'm looking to do. How long have you been a customer (wondering if this affects the offer since I've only been a customer for 4 or so months).

Also, I assume if I'm currently under a 1 year contract I can't pull this? Since I don't have the leverage to walk away from them due to the contract breaking fees?

[nsd]

What do you guys think is the best way to get a really good deal as a new cable customer ? I'm going to be taking advantage of the ditch the dish promo.

[brunes]

People must be like me getting close to the end of their two year free PVR.... any success in getting them to extend it for longer?

[fasteddie41]

If you are recording a call do you have to tell them you're doing it?


Basically:
Any* person that is a party to the conversation may record the conversation without the knowledge of the other parties.

----------
Exclusions:
ANY* person DOES NOT include an agent of the state.
Definition of "agent of the state"
(4) For the purposes of this section, "agent of the state" means

(a) a peace officer; and

(b) a person acting under the authority of, or in cooperation with, a peace officer.

Criminal Code of Canada - Part VI

Hope this helps.

fasteddie

[guessguy]

People must be like me getting close to the end of their two year free PVR.... any success in getting them to extend it for longer?

I'd like to know myself. Mine is up this month.

[Blitzo]

I just got off the phone with Bell ExpressVu retention, and they offered me a 1 year contract free with their 9200 HD PVR. This will replace my two standard receivers that I have been paying $20/month for. So technically I am going to be paying $20/month less than I am now with an HD PVR replacement!

Thanks OP, voted!

[sled_000]

can i still get this deal if i just sign up? i need cable, phone, internet.

[tenthirteen78]

Spoke to Rogers in the evening and advised them that I heard of all these promos with Bell offering a free PVR and that i recently received an offer. I asked what they are willing to do to match.

The retention rep said they dont match, but however they are willing to take 50% off of the PVR unit for 1 year for me. I tried to haggle for more, but she wouldnt budge so i just took it.

So all in all instead of paying $114 for VIP package HD PVR + Standard Digital box + speciality channels pack + movie network it will be around $97.00.

Note: I dont have any other rogers services

[downwithto]

lots of thanks to the OP, just called in today, told them about bells ongoin promo, and they instantly gave me a HD PVR for free, plus i got 20% my hi-speed internet for 1 yr :lol:

[Repooc]

Spoke to Rogers in the evening and advised them that I heard of all these promos with Bell offering a free PVR and that i recently received an offer. I asked what they are willing to do to match.

The retention rep said they dont match, but however they are willing to take 50% off of the PVR unit for 1 year for me. I tried to haggle for more, but she wouldnt budge so i just took it.

So all in all instead of paying $114 for VIP package HD PVR + Standard Digital box + speciality channels pack + movie network it will be around $97.00.

Note: I dont have any other rogers services

Wow.. thats a HORRIBLE deal... you shouldn't have bit the bullet so quickly and just hung up to call back and try another retentions rep. Took me 3 tries back-to-back before I was satisfied with my deal.

At the time I landed my deal (a fairly new rogers customer with no other services) the lady offered me your package for $67.xx/mo for 1 year and $57.xx/mo for one year without the movie network... I chose the latter, because I found the TMN movies to be rather crappy and repetitive.

Oh well, maybe you can call back and re-haggle? lol.... good luck

[ScEv]

do you guys callback right away?? or you wait until the next day??

[Angultra]

called today, no dice...when I told her bell was offering me 2 free years HD PVR, her excuse was "I can't match bell without knowing exactly what package they're offering", and she offered me instead 1/2 price off the box and 20% off the internet on a one year contract. Doesn't seem good enough to me, was hoping for the 2 year box also. Any suggestions?

UPDATE: Called again and a new rep was quite blunt said he couldn't give me a different offer because the first rep already made me one! :(

UPDATE #2: Called a third time and the rep (more friendly this time) said they could not PM bell and they did not have any other promotions for the HD PVR except if you trade in your sattelite box you get it for 2 years free (you must have satellite already). Tried to ask for the HD theme pack free with the first offer, but she said she could only do it for 1 month if I wanted.

Update #3: Fourth time is charm (phew)! The rep said 50% off is their standard offer, but she would waive the other half herself (so 1 year completely free) and when I asked if I could get the specialty channels ($7.95/mo), she said she could include those as well. Looks like they don't have any notes on these offers, it's up to the CSR to waive the entire fee. It's not as good as 2 years, but still an amazing deal! Good luck.

NOTE: The box came with an extra long component cable but no HDMI cable, so looks like you have to buy that separately.

[TechRock]

^ WOW, im calling in too now

[blahblehblah]

called today, no dice...when I told her bell was offering me 2 free years HD PVR, her excuse was "I can't match bell without knowing exactly what package they're offering", and she offered me instead 1/2 price off the box and 20% off the internet on a one year contract. Doesn't seem good enough to me, was hoping for the 2 year box also. Any suggestions?

UPDATE: Called again and a new rep said he couldn't give me a different offer because the first rep already made me one! :(

UPDATE #2: Called a third time and the rep (more friendly this time) said they could not PM bell and they did not have any other promotions for the HD PVR except if you trade in your sattelite box you get it for 2 years free (you must have satellite already). Tried to ask for the HD theme pack free with the first offer, but she said she could only do it for 1 month if I wanted.

Update #3: Fourth time is charm (phew)! The rep said 50% off is their standard offer, but she would waive the other half herself (so 1 year completely free) and when I asked if I could get the specialty channels ($7.95/mo), she said she could include those as well. Looks like they don't have any notes on these offers, it's up to the CSR to waive the entire fee. It's not as good as 2 years, but still an amazing deal! Good luck.

NOTE: The box came with an extra long component cable but no HDMI cable, so looks like you have to buy that separately.

Box only comes with component if i remember correctly. Im thinking of calling in sometime today or tomorrow as well (bought an HDTV last year and i was given a 1 year deal on the HDPVR as part of the promo that came with it). Would i able to extend my free HDPVR matching bell? Any tips/advice on this? Thanks

[avi1]

I called and threatened to leave Rogers for my loaded cable package and Internet for Bell what with their free HD PVR and after 1/2 hour on the phone I got absolutely nothing.

The rationale was I'm already getting a bundle discount and therefore I was unable to get anything further.

At the end of the call when I said I was going to call Bell next to subscribe they told me it unfortunate and they'd be sorry to see me go but there's nothing they can do.

A

[JiNuWiNe]

Just bought the Samsung 46" LNT4665F for $1,699.99. I have the HD starter kit , think they will throw me the PVR for free if I call them? All my services are with Rogers, so I'm really hoping to get the PVR for free and some other deals. Any experts here can give me a few pointers on how to score the PVR?

Oh, I'm such a noob, what number do I call?

[blahblehblah]

Just bought the Samsung 46" LNT4665F for $1,699.99. I have the HD starter kit , think they will throw me the PVR for free if I call them? All my services are with Rogers, so I'm really hoping to get the PVR for free and some other deals. Any experts here can give me a few pointers on how to score the PVR?

Oh, I'm such a noob, what number do I call?

HD starter kit? Is that just HD channels? The package i received last year back in December was the HD channels and the HDPVR for like 10 or 12 months (either way mine is way overdue now :lol: ). Just try calling rogers up and simply mention you heard bell is offering an HD package and am wondering what Rogers can do to match it. See what they can do. If you don't like the offer, just keep calling till you get a CSR that will do what you feel satisfied with.

[samson]

I have that HD starter kit since August as well. I havent called in to take advantage of it. Anyone know what they will offer me?

[TechRock]

Just bought the Samsung 46" LNT4665F for $1,699.99. I have the HD starter kit , think they will throw me the PVR for free if I call them? All my services are with Rogers, so I'm really hoping to get the PVR for free and some other deals. Any experts here can give me a few pointers on how to score the PVR?

Oh, I'm such a noob, what number do I call?

where did u buy the TV? the rep actually told me that if you recently brought a TV, they would give you 2yr free HDPVR if you call their hardware rebate number n sent it your receipt n stuff

[blahblehblah]

where did u buy the TV? the rep actually told me that if you recently brought a TV, they would give you 2yr free HDPVR if you call their hardware rebate number n sent it your receipt n stuff

2 years? Holy lol, now i feel jipped i only got 1 last year >:(

[JiNuWiNe]

I have this dilemma here.

I only have basic cable, I've called a few times and still no luck with the 2yr free HDPVR. The best I've gotten was 1yr 50% HDPVR, I spit on that.

For those of you who got the 2yr free, are you an existing customer or new like me?

Because I bought a new HDTV and it came with either 8months free reg. HD or 4months free HDPVR along with some channels.

I mean, if thats a retention plan you guys are getting, I'm out of luck.

EDIT: Just called again, even worst than last time, only got 2 months free on the hardware and the 20% off internet promo ended oct.31st.

[blahblehblah]

I have this dilemma here.

I only have basic cable, I've called a few times and still no luck with the 2yr free HDPVR. The best I've gotten was 1yr 50% HDPVR, I spit on that.

For those of you who got the 2yr free, are you an existing customer or new like me?

Because I bought a new HDTV and it came with either 8months free reg. HD or 4months free HDPVR along with some channels.

I mean, if thats a retention plan you guys are getting, I'm out of luck.

Looks like a very watered down deal that they gave you for the package that came with the HDTV. 4 months free HDPVR is pretty close to nothing. Ever tried to piece that and the 50% 1 year HDPVR and see if you can get 1 year free PVR (based on simple math 6 months free HDPVR + 4 months so you're really haggling for an additional 2 months, not that good of a deal but worth a start).

Most of the times i would imagine new customers get more bargaining power as they are more prone to switching sides, but the 50% off 1 year HDPVR seems like a very standard deal they are doing to match Bells offer and it just depends on your luck to see if you end up getting a nice CSR or not. I would say call more until you get the deal you want or you get sick of hearing their voice :twisted:

[JiNuWiNe]

Just called, AGAIN, same promo, 50% for 1yr on either reg. HD or HDPVR.

But I got the 20% internet tho.

How the hell did you guys get the HD PVR for FREE? They said its not POSSIBLE to give much promo...

[mart242]

I got mine because I traded my dish in.

Keep in mind that their HD PVR is pure GARBAGE. The guide is AWEFUL and a complete POS. Setting timers is a PITA. (Man do I miss my Tivo)

[ScEv]

So i just called in and spoke to a very nice customer representative. Second time i called, first time to the rention people that deal with more than one service. I got....

-Free HD PVR and HD specialty channels for 2 years - all terminal free charges.
-Free digital box for 1 year [had to do a seperate order b/c too much discounts lol]
-20% for internet
-Call display, voicemail and text msging credit for two cell phone plans [already rention plans, but got some more added to it]
-Offered to switch my home phone and I received 6 months free.
-the regular 15% off for the bundle

Thanks op!! just saved a whole lot of money!! Everything i asked, he gave it to me.. makes me wonder what else i could have gotten ;) lol. I've been a loyal rogers customer for like 17 years.... he even mentioned that i've been a long-term customer and i needed a break.

Cheers!

[JiNuWiNe]

So i just called in and spoke to a very nice customer representative. Second time i called, first time to the rention people that deal with more than one service. I got....

-Free HD PVR and HD specialty channels for 2 years - all terminal free charges.
-Free digital box for 1 year [had to do a seperate order b/c too much discounts lol]
-20% for internet
-Call display, voicemail and text msging credit for two cell phone plans [already rention plans, but got some more added to it]
-Offered to switch my home phone and I received 6 months free.
-the regular 15% off for the bundle

Thanks op!! just saved a whole lot of money!! Everything i asked, he gave it to me.. makes me wonder what else i could have gotten ;) lol. I've been a loyal rogers customer for like 17 years.... he even mentioned that i've been a long-term customer and i needed a break.

Cheers!

Did you have to turn in your satellite dish like others did?

They told me its impossible for me to get the HD PVR free for 2years without turning in a satellite dish.

I only had basic cable before and the offer I got was only 50% off on the reg. HD box rental for a year and 1 year free specialty channels.

They told me that if you have a HD box, you wouldn't need a digital box. Just wondering why you got. I was able to get 3 months free on the Pick-All Digital specialty channels.

Anyone have a satellite at home that they're not using and willing to hand it off to me? That be greatly appreciated.

[ScEv]

Did you have to turn in your satellite dish like others did?

They told me its impossible for me to get the HD PVR free for 2years without turning in a satellite dish.

I only had basic cable before and the offer I got was only 50% off on the reg. HD box rental for a year and 1 year free specialty channels.

They told me that if you have a HD box, you wouldn't need a digital box. Just wondering why you got. I was able to get 3 months free on the Pick-All Digital specialty channels.

Anyone have a satellite at home that they're not using and willing to hand it off to me? That be greatly appreciated.

Nope, I didn't have to return a satellite dish. And yes that is correct, you don' t need a digital box. But i got a second one so i can have rogers digital on another TV. Each TV needs a seperate box, or it gets the regular cable. As it was said before, it depends on who you get, how long you've been a rogers customer, and sometimes how many services you have. I now have Cable TV, Internet, Cell phone [3 plans], and Home phone, and a loyer rogers customer for 17 years.

[blahblehblah]

Did you have to turn in your satellite dish like others did?

They told me its impossible for me to get the HD PVR free for 2years without turning in a satellite dish.

I only had basic cable before and the offer I got was only 50% off on the reg. HD box rental for a year and 1 year free specialty channels.

They told me that if you have a HD box, you wouldn't need a digital box. Just wondering why you got. I was able to get 3 months free on the Pick-All Digital specialty channels.

Anyone have a satellite at home that they're not using and willing to hand it off to me? That be greatly appreciated.

Digital box? What do they mean by that? :confused: The only thing ive ever needed from Rogers when i got TV and Internet package was a box for the internet. Cable is split, so one cable goes to internet box and the other direct to my TV. My TV (even an old one) had built in TV tuning so i didnt need anything extra for that (if thats what they meant by a digital box, i can tell you for a fact that thing is obsolete now since most TVs have built in TV tuners).

2 years free HDPVR might be a long stretch but 1 year shouldnt be. If you don't watch anything on the speciality channel, you might want to omit that and see if they can offer a better deal on the HDPVR (since that seems to what you are gunning for).

Hope that helps and good luck! :twisted:

[LoveRFD]

Tried today but the lady in CR said she can't match Bell's offer!>:(

[JiNuWiNe]

I'm just fighting a losing battle here. They insist on telling me that they don't have such promo, I'm guessing the ones that got this promo. have gotten n00b reps.

The best I can get is 1year free REGULAR HD box along with 1year free specialty channels and 3 months free Pick-all Digital specialty channels.

If I happen to land a satellite dish in my hand, I would then be able to score the 2year free HD PVR promo.

No luck there then.

[habs33]

Add me to the free PVR gang.

Called today (second time trying) and got to a retention rep located here in Moncton coincidently. I started by asking if Rogers is going to carry the HD channel for RDS and that I was talking to a Bell rep who offered me their PVR free for 2 years. After being put on hold twice, she matched it to me :cheesygri

[ScEv]

I'm just fighting a losing battle here. They insist on telling me that they don't have such promo, I'm guessing the ones that got this promo. have gotten n00b reps.

The best I can get is 1year free REGULAR HD box along with 1year free specialty channels and 3 months free Pick-all Digital specialty channels.

If I happen to land a satellite dish in my hand, I would then be able to score the 2year free HD PVR promo.

No luck there then.


Naw, it's the non-noob reps who are able to give the deal. the other ones just don't know about it... or don't care to know about it. The guy i spoke too didn't even have to put me on hold. He was looking through the promo codes and added whatever i asked him for.

[sungfra]

Tried once. No dice. The rep I talked to actually started explaining the cancellation procedures to me in case I want to switch to Bell :?:
I will keep trying and hope to get a better rep next time.

[DarkKnight1680]

Called today as my free box time was running out (from when I bought my TV). I too was told that they cannot match the free box offer, however what they did was give me 20% off my internet and 20% off my cable, and will try to give me 20% off the HDPVR when my free one expires, plus the extra digital box for free...all in all i think the savings will cancel out what I would have paid for the box, pretty muh extending my free HDPVR. Not exactly how I wanted to do it, but as long as it works out about the same I dont mind.

If it helps, I have only been a rogers customer for 16 months or so, I only have the 2 services (cable and internet), but I do pay over $150 a month.

[Deevusone]

ok. My free 10 month HD box/programming is about to expire in a month's time (received offer from purchasing a HD tv from BB) I'm not on any contract for my internet (express)/and cable services. I have the grandfather bundle discount of 15% off of each service.

I need to know exactly what are Bell's promo for both the services. I want an HD PVR, and cheaper internet service, but I can't seem to find a Bell promo deals that you are all referring to.

[JiNuWiNe]

Naw, it's the non-noob reps who are able to give the deal. the other ones just don't know about it... or don't care to know about it. The guy i spoke too didn't even have to put me on hold. He was looking through the promo codes and added whatever i asked him for.

I've called numerous times and I've heard this repeated numerous times.

Promo. 1 : Trade in a satellite dish and receive 2 years free on the HD PVR.

Promo. 2 : 1 year 50% off on the reg. HD box or 6months on the HD PVR.

What I got was the HD starter kit with the purchase of a HDTV. 1 year free on reg. HD box.

I've questioned them many times why many people are getting the 2 year free HD PVR and didn't even have to trade in a dish. The reply I got was, "There is no such promo. like that, I've been getting many calls about this too. There is no such promo., all I can give you is what I've mentioned, 1 year of the reg. HD box rental for 50% off (reg. price of rental = $12.95)."

I'm going to keep trying to get the offer matched.

[habs33]

My suggestion is to just say that you where talking to a Bell rep and he/she offered a free PVr for 2 years and that you would like to know if Rogers matches.

Be polite, patient and call several times. On my first call, I was only offered 10 bucks of the PVR rental fee.

I also think that the answer might depend on which center you get connected. A buddy of mine and me both had success talking to someone here at the Moncton center.

[LoveRFD]

My suggestion is to just say that you where talking to a Bell rep and he/she offered a free PVr for 2 years and that you would like to know if Rogers matches.

Be polite, patient and call several times. On my first call, I was only offered 10 bucks of the PVR rental fee.

I also think that the answer might depend on which center you get connected. A buddy of mine and me both had success talking to someone here at the Moncton center.

How do you know which center you got connected to?

[aimfox]

got mine not long ago

[Deevusone]

ok. My free 10 month HD box/programming is about to expire in a month's time (received offer from purchasing a HD tv from BB) I'm not on any contract for my internet (express)/and cable services. I have the grandfather bundle discount of 15% off of each service.

I need to know exactly what are Bell's promo for both the services. I want an HD PVR, and cheaper internet service, but I can't seem to find a Bell promo deals that you are all referring to.

Ok. I just called Bell to see what they can offer me for switching over to them, and they can't even beat my current price that i'm paying for both services. For my internet, all they offered me is for the first 3 mths @ 19.95 and after that it'll be 49.95. For my cable (satellite) it'll 47 for the 1st 10months and 57 thereafter. If i sign up for both services, i'll get a $5 discount off my internet service. They didn't mention anything about HDPVR for 2yrs to switch over to them.

So how are you guys getting the rogers deal if the bell rep doesn't even offer it to potential new customers?

[habs33]

How do you know which center you got connected to?

I just ask them. No idea how they decide who in the que goes to which center though.

[Deevusone]

Ok. I just called Bell to see what they can offer me for switching over to them, and they can't even beat my current price that i'm paying for both services. For my internet, all they offered me is for the first 3 mths @ 19.95 and after that it'll be 49.95. For my cable (satellite) it'll 47 for the 1st 10months and 57 thereafter. If i sign up for both services, i'll get a $5 discount off my internet service. They didn't mention anything about HDPVR for 2yrs to switch over to them.

So how are you guys getting the rogers deal if the bell rep doesn't even offer it to potential new customers?


ok..just ignore my previous questions. I called into retentions today, and i basically told him that i was shopping around and came across an offer from Bell. I told him that they were offering HDPVR for 2 years free. w/o any hesitiation from the agent, he said he can certainly do that for me. and i asked him about HD channel subscription? he added 1 yr free HD subscrption.

that's that, simple. thanks all! I'm going to pick up my HDPVR today after work! :D

[TechRock]

sigh, still cant get the deal, the rep said that he need some kind of proof from bell (either on paper or from the internet) to match the offer, but he did give me 1yr half price rental with all the hd specialty channels included and 20% off internet...so i guess i will take that

[adamm]

sigh, still cant get the deal, the rep said that he need some kind of proof from bell (either on paper or from the internet) to match the offer, but he did give me 1yr half price rental with all the hd specialty channels included and 20% off internet...so i guess i will take that
Wow, thats's further than I got. They offered me a craptacular 25% of 4 months of HD PVR or 2 months totally free. Which is **** compared to 2 yrs for free.

After complaining a bit and askin her why she can't come close to bell's supposed 2 yr for free offer, she said that they don't have the option to give that kind of an offer in their systems. I asked if I could talk to someone else, she said they all have the same systems. After a bit more complaining, she politely, yet bitchily offered to transfer me to customer relations so they could disconnect my service.... WTF?!?!

Can someone please offer some suggestions!?! Should I be talking to someone in a different department? Say something specific?

[TechRock]

^ you are suppose to talk to a customer relations person to get the deal, normal sales rep dont have the codes to give it to you or they dont have the power

[cavprint]

8th months free HDPVR was coming to and end. At same time I received an offer from Bell to "come back" to them with a promo offering 30% off all services for 1 yr if I reupped with them as a previous Bell subscriber. Decided this was the time to jump in with Rogers. Called in to Retentions and got a nice guy working out of Ottawa. Explained to him the offer from Bell as well adding that Bell was going to give me 2yrs free box (added for drama). There was a pause ... he looked at my account and said he could match the free box but could only give me 20% of my Specialty channels, but also he could give me 20% off my HSI for 1yr. Great! Finally some savings. See what happens in a year's time...thanks RFD!!

[herbertlee]

Also tried it with no dice. The rep I talked to started explaining the
cancellation procedures to me in case I want to switch to Bell. I
was so pissed so I go ahead and cancelled all my services. After all
Bell does offer the free PVR with 2 year contract, right. So a week
later, they call me back and offer me exactly what I asking. :cheesygri Well,
I guess more and more people asking for this bundle (thanks to RFD)
so it's harder and harder to get this deal. But don't give up. If they
want your subscribsion, they will give you the box for 2 years free.

[adamm]

Also tried it with no dice. The rep I talked to started explaining the
cancellation procedures to me in case I want to switch to Bell. I
was so pissed so I go ahead and canceled all my services. After all
Bell does offer the free PVR with 2 year contract, right. So a week
later, they call me back and offer me exactly what I asking. :cheesygri Well,
I guess more and more people asking for this bundle (thanks to RFD)
so it's harder and harder to get this deal. But don't give up. If they
want your subscribsion, they will give you the box for 2 years free.
so you cancelled all you rogers services for a week?

When I called last night, the woman (although being a normal sales rep, not customer relations) said that if I were to get any sort of deal on a PVR whether it was 2 yrs free or 2 months free, it would void all my current bundled savings (since I have digital cable, internet, home phone, cell phone all with rogers, I get some discounts). Is this true?

[herbertlee]

You can't cancelled it right away, you have to give them 30 days notice
or something. I have the VIP program for 3 services, TV, wireless and
internet. I told them to cancel the tv and internet, just keep my wireless.
I figure out if they don't want to honor me a deal, I will simply switch
to bell for more or less the same price. So a week later after I cancelled
the two services, a fellow (I believe from the retentions) call me and ask
whether I will consider to stay with rogers, I ask for the bundle again and
they put me on hold for a while and said they can match it.

FYI, you pretty much will get the PVR for two years, probably 20%
discount on your internet and wireless. And probably an extra bonus
package. And I can confrim I still get the VIP bonus so I guess that
is not true.


so you cancelled all you rogers services for a week? When I called last night, the woman (although being a normal sales
rep, not customer relations) said that if I were to get any sort of deal on a
PVR whether it was 2 yrs free or 2 months free, it would void all my current
bundled savings (since I have digital cable, internet, home phone, cell phone
all with rogers, I get some discounts). Is this true?

[adamm]

You can't cancelled it right away, you have to give them 30 days notice
or something. I have the VIP program for 3 services, TV, wireless and
internet. I told them to cancel the tv and internet, just keep my wireless.
I figure out if they don't want to honor me a deal, I will simply switch
to bell for more or less the same price. So a week later after I cancelled
the two services, a fellow (I believe from the retentions) call me and ask
whether I will consider to stay with rogers, I ask for the bundle again and
they put me on hold for a while and said they can match it.

FYI, you pretty much will get the PVR for two years, probably 20%
discount on your internet and wireless. And probably an extra bonus
package. And I can confrim I still get the VIP bonus so I guess that
is not true.

hmm I'll try calling them again and make sure I talk to customer relations. I'll use the cancel method as a last resort. I just don't want to start the cancel process and then have no one call me back -- after all, my parents are paying for everything so I don't want to screw them over lol. I have one more year until I move out (getting married) and start paying for everything myself -- joy.:lol:

[blahblehblah]

You can't cancelled it right away, you have to give them 30 days notice
or something. I have the VIP program for 3 services, TV, wireless and
internet. I told them to cancel the tv and internet, just keep my wireless.
I figure out if they don't want to honor me a deal, I will simply switch
to bell for more or less the same price. So a week later after I cancelled
the two services, a fellow (I believe from the retentions) call me and ask
whether I will consider to stay with rogers, I ask for the bundle again and
they put me on hold for a while and said they can match it.

FYI, you pretty much will get the PVR for two years, probably 20%
discount on your internet and wireless. And probably an extra bonus
package. And I can confrim I still get the VIP bonus so I guess that
is not true.

Such a silly dare tactic to use by Rogers. I guess you can do that when you're really only 1 of 2 able to offer these services. So much for competition these days. :lol:

[ayb]

Count me in too... 2 years free pvr. i will end up paying less than what i am now and got the movie network, half price on the phone for a year and discount on the internet.

habs33 is right, be polite and be patient.... i got transferred several times the first time i called and each time i had to explain to each CSR, then was cutoff... i said wtf!!! but called again with a big smile on my face.... lol. And then told them I was in the process of being transferred to the retention department when I got cutoff, can you please patch me through them? The CSR asked me if i'm cancelling. Told them bell gave me an offer on the hdtv package and wanted to know if they can match and got hooked up with no problem. The Retention CSR was really nice. I've been with them for more than ten years now though with 4 existing services (she said so).... maybe that makes a difference too. She just started offering me discounts I didn't even ask for....

I love this site. Thanks OP. :D

[LoveRFD]

Called again today and got the free 2 year HD. This time I asked for customer retention(I asked for customer relation last time and got turned down). The lady offered me without any hesitation. She just said there is such a promotion for 2 years and their will be a debit/credit showing up on my account so basically no charge at all. The terminal will be delivered to my work place by UPS, so I don't even need to go to a store to pick it up!

Thanks RFD for all the savings! Last year I followed a post here and called Rogers they lowered my Ultimate Cable+HighSpeed Internet from 102 to 87.:D

[TorontoEh]

hey guys....to all of you who currently have their 2year promo for PVR.....which box should i get or ask for to ensure it has HDMI connection for the TV????

[incriminator]

Just got off the phone with a CSR.
Asked for the HDPVR 24 month deal.
Denied as offer expired Aug 31, 2007 - Huh?

ME - Asked if the deal ever existed?
CSR - Yes.
ME -Asked when the deal expired?
CSR August 31, 2007.
Me - Asked how friends are reporting getting the offer as recently as TODAY?
CSR - Well that depends on conditions.
ME - Asked what conditions? You just claimed the promotion was over.
CSR - Answer - Reeling from my logic - Well for example if I was to supply a bell receiver and dish I would be eligible for the discount.
ME - Asked the csr "So if I was to return a bell receiver and dish I would qualify for the discount"
CSR - Answer "Yes - Have I answered all your questions?"
ME - Not really - I still find it unclear as to why a promotion that supposedly ended August 31, 2007 is still being offered to a select few. Either the promotion is on or not. What you are stating is it is over for those that just ask, but those that are coming over from Bell are eligible.


Comments:

CSR's - and this is the retention department don't seem to have a clear understanding of the conditions of the promotion.
The postings on this site - if they are honest postings - lend credibility to this statement.

As I have no concrete proof of the postings here claiming to receiving a free HDPVR as a specific line item on their rogers bill, I can't really catch them in their lies.

So - based on my phone call - I'm now in the market for a expressview receiver and dish. There is one on Craigslist - $50. Deal - done.

My math - $24.95 + tax for 24 months = $676 (based on new GST)
Less the cost of the expressview hardware = me way ahead.

The HDPVR is not without faults - guide sucks, search non-existent, fails to record shows. $24.95/month is too much for hardware that is coming on 4 years old now.

Likelyhood of Rogers honoring their statement about returning an expressview receiver for the 24month HDPVR deal???
Slim to None - is my bet.

Best amunition - get a cropped copy of a recent rogers bill showing this promotion. Doesn't have to have account info or anything.

FTA is looking better and better by the day - too bad the HD content is not really there.

[LoveRFD]

Just got off the phone with a CSR.
Asked for the HDPVR 24 month deal.
Denied as offer expired Aug 31, 2007 - Huh?

ME - Asked if the deal ever existed?
CSR - Yes.
ME -Asked when the deal expired?
CSR August 31, 2007.
Me - Asked how friends are reporting getting the offer as recently as TODAY?
CSR - Well that depends on conditions.
ME - Asked what conditions? You just claimed the promotion was over.
CSR - Answer - Reeling from my logic - Well for example if I was to supply a bell receiver and dish I would be eligible for the discount.
ME - Asked the csr "So if I was to return a bell receiver and dish I would qualify for the discount"
CSR - Answer "Yes - Have I answered all your questions?"
ME - Not really - I still find it unclear as to why a promotion that supposedly ended August 31, 2007 is still being offered to a select few. Either the promotion is on or not. What you are stating is it is over for those that just ask, but those that are coming over from Bell are eligible.


Comments:

CSR's - and this is the retention department don't seem to have a clear understanding of the conditions of the promotion.
The postings on this site - if they are honest postings - lend credibility to this statement.

As I have no concrete proof of the postings here claiming to receiving a free HDPVR as a specific line item on their rogers bill, I can't really catch them in their lies.

So - based on my phone call - I'm now in the market for a expressview receiver and dish. There is one on Craigslist - $50. Deal - done.

My math - $24.95 + tax for 24 months = $676 (based on new GST)
Less the cost of the expressview hardware = me way ahead.

The HDPVR is not without faults - guide sucks, search non-existent, fails to record shows. $24.95/month is too much for hardware that is coming on 4 years old now.

Likelyhood of Rogers honoring their statement about returning an expressview receiver for the 24month HDPVR deal???
Slim to None - is my bet.

Best amunition - get a cropped copy of a recent rogers bill showing this promotion. Doesn't have to have account info or anything.

FTA is looking better and better by the day - too bad the HD content is not really there.




All you need to do is to try it again later and very likely you'll get the deal.

[TechRock]

hey guys....to all of you who currently have their 2year promo for PVR.....which box should i get or ask for to ensure it has HDMI connection for the TV????

i got the scientific Atlanta explorer 8300HD and that got HDMI and sata( which i have no idea why u need a sata slot)
and man...seeing raptors and leafs game on HD....totally worth it =)

[ayb]

.............
Likelyhood of Rogers honoring their statement about returning an expressview receiver for the 24month HDPVR deal???
Slim to None - is my bet.............

I can't see why not, they still have the ditch the dish promotion here:
http://www.shoprogers.com/store/cable/ptv/satellite_offer.asp?shopperID=PHW6B66UPJER8J5KM77P 4HA17H0ADFT2

Based on some postings, I can see people being denied because they are asking for the free hdpvr promotion or deal from Rogers. There is none afaik. I got mine because I told them Bell offered me a deal and asked them if they could match it, got the retention department and received it.... exactly like the OP did. If they won't match it, try again another time.

[adrianf74]

Futher to my headaches with Robbers (tm) Cable:

Back in July/August, I was getting ready to move into my new (resale) home. The previous owners have ExpressVu so I decided it would be cheaper (and better) for my purposes. At the end of the day, I ended up with no Satellite service as the installation dweeb wanted to do the install quick and easy - drilling two holes through my hardwood floors. That said, I decided to have my Rogers service reactivated since I still had my box due to the 30 day cancellation policy.

The thing people need to know is that if you ask for "retentions" upon first calling the 888 number, you're not actually reaching retentions but instead are getting somebody who cannot offer you any promotional deals.

So, when I called back in the summer I spoke with a supervisor who was quite rude and could not help me (I didn't realise that I was speaking with regular customer service and not the rentention department). He told me at that time that they couldn't offer me any deals since I already had a deal in place set to expire in October.

Fast forward to last week. I called the 888 number, spoke to a first-line agent, and was passed to retentions. The person I spoke with was very helpful and offered me two options when I said I was looking at going with Bell for their free 2-year HDPVR offer:

1) 1/2 price HD PVR, FREE HD Channels and 15% off my total bill for 1 year

or

2) FREE HD PVR for two-years providing I turned in an ExpressVu receiver.

At the end of the day, I took option 1. I have an ExpressVu receiver kicking about and figure that I can always turn that in to them in a year's time if I want to. The difference in my bill was actually $2.58 a month at the end of the day. And, I was able to get a regular HD terminal for $6.48 month less $3.95 under the VIP plan.

So, for those who want to know, they're now handing out PACE 551 HD Terminals and not the SA3250HD. The good thing is that the PACE has HDMI built in with a lot more outputs on the back (and it's smaller).

The bottom line is that it's a matter of getting to the correct person. More importantly, be polite and courteous and they will more than likely go out of their way to help you.

[adrianf74]

I can't see why not, they still have the ditch the dish promotion here:
http://www.shoprogers.com/store/cable/ptv/satellite_offer.asp?shopperID=PHW6B66UPJER8J5KM77P 4HA17H0ADFT2

Based on some postings, I can see people being denied because they are asking for the free hdpvr promotion or deal from Rogers. There is none afaik. I got mine because I told them Bell offered me a deal and asked them if they could match it, got the retention department and received it.... exactly like the OP did. If they won't match it, try again another time.

The offer _STILL_ exists; it's just a matter of how you want to phrase your question to Robbers (tm).

Saying, "Hi, I'm calling about the 2-year HD PVR for free offer" will get you nowhere. You should be saying something more like, "Hi, I'm calling to cancel my cable service as Bell is offering me a 2-year free HD PVR for switching and I wanted to see what Robbers can do for me." By doing this, you might actually get somewhere.

The only thing I can add is that you should watch out on "how many times" you try to call and ask as they _do_ log this information.

[two*little*birds]

Just got off the phone (consolidated customer relations), Rogers offered us the following:

12 Months HD PVR rental at 50% off.
OR
12 Months HD rental + HD channels package.

They said I have 30 days to decide.

P.S. They said the deal Bell is offering is only applicable if we return our HD rental to Bell. But then of course Rogers told us they would charge us for the HD box in full.

LOL I think I'll wait a few days and then call the retensions dept.

[adamm]

Called again today and got the free 2 year HD. This time I asked for customer retention(I asked for customer relation last time and got turned down). The lady offered me without any hesitation. She just said there is such a promotion for 2 years and their will be a debit/credit showing up on my account so basically no charge at all. The terminal will be delivered to my work place by UPS, so I don't even need to go to a store to pick it up!

Thanks RFD for all the savings! Last year I followed a post here and called Rogers they lowered my Ultimate Cable+HighSpeed Internet from 102 to 87.:D

flippin' hell... I just called Robbers (i like that name -- suits them) back and said I was disconnected while being transferred to customer retentions, so they transferred me back to customer retentions (i think) in queue. I was on hold for at least a half hour, and then i heard an automated message said that their offices were now closed and to call back during regular hours :mad:

Ah well, I'll try again tomorrow. Just to keep everyone up-to-date, this was attempt 3, although I didn't speak to anyone, so i guess I'm still on attempt 2.

[adamm]

ok ... finally (sorta). I called today, got the customer retentions department and I gave them the whole rundown (got an offer from bell, can you match it?). They took a look at my account and the woman (who was very nice) said that they could give me the following for ONE year only :| :

- 1/2 off the HD PVR
- HD Channels
- $10 off cable
- $10 off home phone
- 20% off $44 internet ($8)

In the end, I would basically be getting the the HD PVR for free + about $16 off my total bill for one year. I was hoping to get the whole thing for 2 years like the other people.

I guess I'll try to call back and tell them that I heard other people have been getting the 2yrs for free. Any suggestions?

[DSTU]

HD PVR free for 2 yrs, plus TMN $9.95 for 6 mths

Just phoned the regular number and said something like i just got a HDTV and I have an Expressvu Receiver to trade in.

They offered the HDPVR with no problems.

[adamm]

HD PVR free for 2 yrs, plus TMN $9.95 for 6 mths

Just phoned the regular number and said something like i just got a HDTV and I have an Expressvu Receiver to trade in.

They offered the HDPVR with no problems.
do you actually have a receiver to trade in or did you just *say* you did??

Anyhow, I just called back again (transferred to customer retention again) and I got another nice woman. I gave her the rundown again and she looked at my account for a few minutes and said she could give me the 2yrs HD PVR + the HD Channels all for free. She asked if I wanted to trade in my existing digital box or just add the HD PVR. If I traded in, I would have received a $5 credit on my account which is the rental fee of my original digital box. I just chose to get the HD PVR in addition to my original digital box.

So from my original offer (2 posts above (http://www.redflagdeals.com/forums/showpost.php?p=5930424&postcount=1270)), saving about $192 over 1 year, I'm now saving $600 over 2 yrs. Quite a nice savings!! THANKS RFD and OP! Sweet deal~! :D

[sensucht69]

HD PVR free for 2 yrs, plus TMN $9.95 for 6 mths

Just phoned the regular number and said something like i just got a HDTV and I have an Expressvu Receiver to trade in.

They offered the HDPVR with no problems.

Are you guys trading in HD Satellite receivers? I have an SD satellite receiver but based on their fine-print, you need to turn in an HD satellite receiver...

[adamm]

Are you guys trading in HD Satellite receivers? I have an SD satellite receiver but based on their fine-print, you need to turn in an HD satellite receiver...
I'm not trading anything. I called in and told the customer retention rep that bell called me the other day and offered me 2yrs free HD PVR. It took several calls, but I the 5th one did the trick. The woman looked at my account and said "sure.. let me just set things up" and in under 10 minutes, I am set up to go pick up my new free HD PVR from one of the rogers stores ... no trade necessary :)

[Kris81]

the comparing to bell does'nt work anymore... You just have to try your best to get them to believe you're cancelling..

right now we have 2 HD PVR's for free for 2 years, but i told them to cancel EVERYTHING (i have pretty much every tv channel + order alot of ppvs) and they said they'd hook me up

[adamm]

the comparing to bell does'nt work anymore... You just have to try your best to get them to believe you're cancelling..
I got the the 2yrs free hdpvr by using the bell deal. So I don't know what you're talking about.

right now we have 2 HD PVR's for free for 2 years, but i told them to cancel EVERYTHING (i have pretty much every tv channel + order alot of ppvs) and they said they'd hook me up
did you get both hd pvr's in one shot, or did you call 2 separate times. And did you just threaten to cancel, or did you actually cancel. Someone else in this thread cancelled his services and they called him back a week later. Since they don't disconnect services immediately (only after 30 days of the notice to cancel), he retained his services in the week and when they called back to see what they could do to keep him, he said he wanted to 2 yr free hd pvr.

[Rome]

I called and said that I moved into a new development and received a flyer from bell offering free HD PVR for two years...transferred to consolidated retentions department, told them the same story...going to pick it up this afternoon!!! Oh man that is sweet, thanks to all the posters on this thread!!!:cheesygri

[Nacho]

Here's my story.

I actually switched to Rogers a year ago, and my gf called to subscribe and asked for this deal (we had the bell hardware, etc). She was told "we were not eligible" so we didn't get it. I didn't know why we didn't qualify, but it didn't matter much to me a year ago because I didn't have an HDTV.

Well, now I do have a new TV, and I went back looking at this deal. I tried another approach, which was to call and ask why we were denied a year ago. I called, got the rep and explained the situation. She was extremely friendly and I was told there there were no notes whatsoever regarding our initial setup and I was transferred to retentions (without me asking) as someone there could probably "help me out".

The rest of my call didn't go so well. I was asked the situation and told why I got transferred to her and that I was wondering why we were denied the promotion a year ago. I said that the last girl I spoke with transferred me over and advised I would get help. Here's how the conversation went:

Rep: Didn't the last girl tell you there were no notes on the account?
Me: Yes, and then she transferred me over to you saying you would help
Rep: Do you think I can read minds, I don't know why you weren't eligible a year ago. I don't even know if this promotion was on a year ago.
Me: It was on a year ago, you should be able to check this out pretty easily
Rep: I can only check out promotions for the last three months.

At this point, I lose it and request to cancel my service because of the bs coming from her mouth. This wasn't a threat, I was pissed off at her attitude, and tell her this. I tell her that I called in to find out why I'm not eligible for peace of mind, and end up cancelling my service because of her. She asks why I waited a year to call and check, and I told her it was because I didn't have HD television a year ago so I didn't mind that we weren't eligible, but now I have one, so I regret not getting HD box a year ago.

As soon as she heard I just purchased an HDTV, her voice changes and she advises me that she can give me 2 free years HDPVR! And that was that. I don't know whether I should be happy or mad! What a terrible rep...

[Nacho]

... thought my troubles were over. My gf had to call to confirm everything, and was told that, even though the notes on the account say we are to be given the HDPVR, that they won't give it to us because it's not for existing customers! I called in, was told the same thing, had to repeat my story (see previous post), got transferred to customer care and a very nice lady finally finished everything off for me, I can go trade in my digital box for the pvr!

[sensucht69]

I'm not trading anything. I called in and told the customer retention rep that bell called me the other day and offered me 2yrs free HD PVR. It took several calls, but I the 5th one did the trick. The woman looked at my account and said "sure.. let me just set things up" and in under 10 minutes, I am set up to go pick up my new free HD PVR from one of the rogers stores ... no trade necessary :)

Well, I called again today and I GOT THE DEAL!!!!

They hooked me up with the Ditch the Dish promo but I didn't need to trade-in anything. :lol:

[adamm]

...What a terrible rep...
I agree, some of the Robbers reps are just downright rude/bitchy even when you're being as polite as you possibly can. The first or second time I called asking for this offer, I kept asking why she couldn't give me the offer (politely) and eventually she said that she could transfer me to retention so I could cancel my services, in the snobbiest voice!! If I were speaking to her face-to-face I would have punched her in the teeth. I mean, why would a rep *offer* to transfer me to cancel my services when I didn't even put the idea in her mind that I wanted to. I've been a customer for over 15 yrs (for tv at least) and have ALL my services with them (tv, internet, home phone, cell phone).

Anyhow, I just picked up my (free :D) HD PVR last night and set it up. Not totally impressed with the HD channels... the only HD channel that look REALLY good is the Rogers HD Preview Channel :-0 ... The other HD channels ARE crisper than the normal channels, but not by much. I haven't tested out the recording yet. I've never had a PVR before so I don't know much about it... I get to play around with it this weekend. :cheesygri

Well, I called again today and I GOT THE DEAL!!!!

They hooked me up with the Ditch the Dish promo but I didn't need to trade-in anything. :lol:
I'm curious -- what did you ask them to get the ditch the dish promo without having to trade-in?

[two*little*birds]

Just got the HD PVR FREE for 24 month.

Also got $10. off per month for 12 months for HOME PHONE.

[sensucht69]

I agree, some of the Robbers reps are just downright rude/bitchy even when you're being as polite as you possibly can. The first or second time I called asking for this offer, I kept asking why she couldn't give me the offer (politely) and eventually she said that she could transfer me to retention so I could cancel my services, in the snobbiest voice!! If I were speaking to her face-to-face I would have punched her in the teeth. I mean, why would a rep *offer* to transfer me to cancel my services when I didn't even put the idea in her mind that I wanted to. I've been a customer for over 15 yrs (for tv at least) and have ALL my services with them (tv, internet, home phone, cell phone).

Anyhow, I just picked up my (free :D) HD PVR last night and set it up. Not totally impressed with the HD channels... the only HD channel that look REALLY good is the Rogers HD Preview Channel :-0 ... The other HD channels ARE crisper than the normal channels, but not by much. I haven't tested out the recording yet. I've never had a PVR before so I don't know much about it... I get to play around with it this weekend. :cheesygri


I'm curious -- what did you ask them to get the ditch the dish promo without having to trade-in?

Well, I had another issue:

I bought a big screen last year and had a 1 year promo where I wouldn't have to pay the HD terminal rental. A couple of months later, I switched to VIP service but they removed the promo...so I had to pay $13 a month or whatever. I called after that happened and the lady gave me a 3 month credit for the rental fee but said I was "on my own".

I told the Customer Rep about that and the fact that Bell "offered" me theirs for 2 years and that as a result of that, I was seriously considering leaving. So she transferred me to Retentions.

Once I got to retentions, I told the guy the same story. Then I said, "on top of that, I see that you guys are also offering 2 years free PVR to your new customers". I then said that Bell was proactively approaching me with a deal like this and that I was going to take it.

At first, he was going to give me my HD terminal for free for 2 years but I pushed for the PVR....when all was said and done, my bill ended up being $20 cheaper and I had the HD PVR. Got to the Rogers store, simply swapped my existing terminal with the PVR, the promo code was indicated on the receipt but the guy said I didn't need to give them any dish receiver.

Right now, I'm waiting for the other shoe to fall...I don't trust Robbers....but I'll gladly take my chances.

[21Rouge]

My only Roger's service is cable. I have had Roger's HD service for the past 10 months. I saw on my most recent bill that the 10 months of free rental of the HDPVR had come to the end >:( . So I called and calmly explained that Bell had offered me 2 years of free rental HDPVR if I would sign up with ExpressVu. I added that our family would remain Roger's cable customers if they would match this offer. She agreed. This will save me about $25 a month for 24 months. This is good.

[adrianf74]

Also got $10. off per month for 12 months for HOME PHONE.

Sorry to hear that. Robbers(tm) Home Phone was the WORST service I ever had from them. Actually, my internet at less than 1k/sec was worse, but it was pretty close.

Nothing beats a physical phone line in a blackout like what happened a few years ago.

[adrianf74]

Right now, I'm waiting for the other shoe to fall...I don't trust Robbers....but I'll gladly take my chances.

Robbers(tm) is in a bad spot. There is a lot of choice out there; between *Choice and EVU so they'd rather "give" you the equipment at a discount instead of losing a customer. I was able to get 1/2 Price HD PVR for one year (on a renewal no less), Free HD Specialty Package for 1 year, 1/2 Price HD Terminal for second bedroom (added on) and 15% off my bill for the year. I mean, when you do the math on that, it works something like this

$12.50 ($25/2 for the half-price PVR)
-$7.95 ("Free HD Specialty Package")
=======
$4.55

That means the HDPVR is costing me $4.55/month. Now, my bill is 15% less than what it normally was, so even with the 1/2 price HD Terminal, I'm paying LESS than what I was before under my previous promotion (half price terminal, half price specialty and a couple of other strange promotions). And, I get the 2nd terminal on top of it.

[two*little*birds]

Sorry to hear that. Robbers(tm) Home Phone was the WORST service I ever had from them. Actually, my internet at less than 1k/sec was worse, but it was pretty close.

Nothing beats a physical phone line in a blackout like what happened a few years ago.

Actually I've had Rogers Home Phone for over a year, no problems what-so-ever.

[adrianf74]

Actually I've had Rogers Home Phone for over a year, no problems what-so-ever.

Let's see, I'm sure it's gotten better since when they first unveiled the service two years ago, but here were my complaints:

1) I was assured it was not a telephony modem but rather a physical twisted-pair line which it wasn't (technician shows up with a modem).

2) telephony modem froze at least four times on me; no dial tone. The only way to resolve the phone line was to open up the demarcation point in my condo hallways closet each time. The first time, I spent 45 minutes ON HOLD using a cell phone during "paying time" chewing up 1/4 of my alloted minutes for the month to learn what I needed to do.

3) no support or credit from Robbers(tm) for this airtime as it wasn't on their service (despite a lack of service in the first place).

4) echoey sound quality at the best of time.

I wasn't impressed then; I doubt I would be now even if Robbers(tm) was paying me $10 a month to take the service for free.

[Wat_Da_Dealio]

Great thread.
I'm moving into a new condo next week. I'm planning on going with the Primus $59.99 bundle for Internet/home phone/long distance (though I'd like to try to get the free cordless phone they offer too at certain times of the year).

Is it harder to get the 2 years HD/PVR if you are only getting cable service with Rogers?
Would the best plan of attack be to say that Bell has offered it to me for 2 years free, but I'd rather go with Rogers as my family has been with them for a long time?

Also, I don't have an HDTV yet (waiting for all the sales in Dec.) so if they come over to hook it up and notice I don't have an HDTV, would they cancel the offer? (so should I wait to call them until I get the new TV?)
They are already offering customers in the new building two months free Digital VIP and Internet.

Thanks for any advice

[LDN2012]

Let's see, I'm sure it's gotten better since when they first unveiled the service two years ago, but here were my complaints:

1) I was assured it was not a telephony modem but rather a physical twisted-pair line which it wasn't (technician shows up with a modem).

2) telephony modem froze at least four times on me; no dial tone. The only way to resolve the phone line was to open up the demarcation point in my condo hallways closet each time. The first time, I spent 45 minutes ON HOLD using a cell phone during "paying time" chewing up 1/4 of my alloted minutes for the month to learn what I needed to do.

3) no support or credit from Robbers(tm) for this airtime as it wasn't on their service (despite a lack of service in the first place).

4) echoey sound quality at the best of time.

I wasn't impressed then; I doubt I would be now even if Robbers(tm) was paying me $10 a month to take the service for free.

I was with Sprint (which simply used Bell's landline's and just resold the service). Still have Rogers Home Phone orginal since Rogers bought over Sprint to introduce themselves to the home phone market and I dont plan on switching to Home Phone through cable anytime soon:)

[TSXKid]

Is it harder to get the 2 years HD/PVR if you are only getting cable service with Rogers?

No, I got the deal no problem!

Would the best plan of attack be to say that Bell has offered it to me for 2 years free, but I'd rather go with Rogers as my family has been with them for a long time?

I said "I'd love to stay with you, but Bell is way too tempting.. IF there's anything you can do, I'd appreciate it"! - DEAL DONE

Also, I don't have an HDTV yet (waiting for all the sales in Dec.) so if they come over to hook it up and notice I don't have an HDTV, would they cancel the offer? (so should I wait to call them until I get the new TV?)

I was prepared for this... No HDTV.

I decided to tell them my NEW HD TV is being delivered on the weekend.

They never asked..

Just hooked everything up, leaving 2 cables hanging, and advised to plug those in when I get an HD set!

Go For It.. Don't wait..

TSXKid

[Wat_Da_Dealio]

Thanks a lot!
I'm moving in Saturday, so next week I'll give this a whirl and report back what happens.

[TSXKid]

Thanks a lot!
I'm moving in Saturday, so next week I'll give this a whirl and report back what happens.

Good Luck!

[HughG]

just got off the phone and they only offered me 1/2 price for one year :S

help hehe

[herbertlee]

For those who already get the deal, please check your bill
since Rogers sometime still charge for the Box and pretend
they don't know when you call, Beware!

[jjtsl]

After reading various posters' experiences as well as my experiences, this is my view of what I think is happening. If Rogers is already giving you multiple discounts for their products (on top of any automatic VIP discounts), meaning that their profit margin on your account is low, it is unlikely that they will give you any further discounts, especially 2 years free HDPVR.

The last time I spoke to a very nice retentions lady, I told her I was going with the Bell deal, and asked if she could do anything about it. Before checking the details of my account, she said, "Is that all they are giving you? I definitely can do better." After she checked my account, her tone of voice changed from cheerful to apologetic, with pauses in between, like there's something she can't really say to me as a customer. She said the only deal in their system is the 1 year half off and $100 programming credit, which I know is bull since many of us here do get the 2 yr HDPVR deal. By the way, I have a number of promotions on all of my cell phones (I get 200 minutes, free nites, wkend, VM, CID, Rogers-to-Rogers etc for about $15 each including all taxes and fees) and 20% off internet. I was also getting my HDPVR free for the past 10 months, but is about to expire.

[slacker1]

I got the Bell have we got a deal for you call, and it was 2/3rds of what Rogers was charging for a better package. I told Bell, I needed to think it over for the weekend and that was fine with them. Called Rogers and got hold of a retention person and explained the situation. The best she could do was about $10 off my current package. Needless to say, I'm now going with Bell for satellite and Internet. I even am saving more since I moved my cell phones onto their one plan - they had previously been under a different name.

I can hardly wait for Rogers to call after the switch over. So sorry guys, it's a two year deal and you had your chance.

[nanirina]

Thanks Op! Tried it last night!
Got HDPVR for 2 years free. Only pay my regular cable cost and the HD stuff is free for me! The rep was super duper nice.

[Rome]

I have to say that this is not true in my case.
I have Rogers VIP
Wicked Phones plans with Corporate accounts $15/month (Including SAF)
And Rogers Friends & Family discount = 40% off...
So I would say they were already losing money on me. So I think it is more to do with the rep.

After reading various posters' experiences as well as my experiences, this is my view of what I think is happening. If Rogers is already giving you multiple discounts for their products (on top of any automatic VIP discounts), meaning that their profit margin on your account is low, it is unlikely that they will give you any further discounts, especially 2 years free HDPVR.

The last time I spoke to a very nice retentions lady, I told her I was going with the Bell deal, and asked if she could do anything about it. Before checking the details of my account, she said, "Is that all they are giving you? I definitely can do better." After she checked my account, her tone of voice changed from cheerful to apologetic, with pauses in between, like there's something she can't really say to me as a customer. She said the only deal in their system is the 1 year half off and $100 programming credit, which I know is bull since many of us here do get the 2 yr HDPVR deal. By the way, I have a number of promotions on all of my cell phones (I get 200 minutes, free nites, wkend, VM, CID, Rogers-to-Rogers etc for about $15 each including all taxes and fees) and 20% off internet. I was also getting my HDPVR free for the past 10 months, but is about to expire.

[jay_sison]

it was the rep for me, the first time i called, the rep said that the best she could give me was 50% off (which is $12) plus $10 off my home phone for a year, so i said, okay let me think about it. the next day, i called again, this time, the rep gave me 2 years free hd pvr plus 1 year exclusive hd channels free.

[TheGreek]

Has anyone tried the Ditch the Dish to get the free HD PVR for 2 years deal? Customer service said I can go to a Rogers Video store and make the exchange but I figured I would call the store before I went and they said it has to be arranged through customer service and they'll send someone to pick up the dish and give you the pvr

Anybody try this?

[adrianf74]

just got off the phone and they only offered me 1/2 price for one year :S

help hehe

As mentioned, by myself and others, earlier in this thread: 1/2 price, with free HD programming and 15% discount is worth it. You can always renew in a years time despite what the level one cronies tell you.

[adrianf74]

I was with Sprint (which simply used Bell's landline's and just resold the service). Still have Rogers Home Phone orginal since Rogers bought over Sprint to introduce themselves to the home phone market and I dont plan on switching to Home Phone through cable anytime soon:)

That's why.... I asked at the time if was a landline and was told it was. I was also told it was compatible with Sympatico (which is wasn't).

Had it been a Sprint line, I would've been fine. Oh well, c'est la vie.

[ludhi]

i have the rogers digital boxess.. u guys think if i ask them for a switch i would get a very good deal or free ?? RIght now i got 2 rogers digital boxess...

i might call them up tonite and ask them for hdpvr switch lets see what they give me :-0

[klue]

ok so I'm trying to figure out how all this works...

from what I gathered, all I have to do is call in to rogers telling them bell is offering me a free hdpvr for 2 years and they will match it?

Then when I receive it, I plug it in and can watch HD channels on my HD tv?

btw, I don't have any subscriptions for any cable packages.

also, isn't it cheaper to go FTA?

[ludhi]

fta costs over $400+ for hd + the hassle of rolling keyss aand **** like that..

back to the topic, what hap pens after 2 yrs guys?? do u get to keep the hdpvr box lol? I know my digital boxx.. after using it for couple yrs they said its free i dotn have to return it.

[crackrabbit]

It took all of 5 mins to get the deal

Free HD PVR for 2 years
Free HD Digital box for 2 years
Free HD channels for 2 years

Alll I did was speak to the customer service agent and I told her Bell offered me a free pvr for 2 years and free HD channels, if they could match it. She said yes pretty much instantly matched it and then gave me the other box free.

:razz:

[Wat_Da_Dealio]

It took all of 5 mins to get the deal

Free HD PVR for 2 years
Free HD Digital box for 2 years
Free HD channels for 2 years

Alll I did was speak to the customer service agent and I told her Bell offered me a free pvr for 2 years and free HD channels, if they could match it. She said yes pretty much instantly matched it and then gave me the other box free.

:razz:

Sweet.
Are you a new customer or have you been with Rogers a long time?

[crackrabbit]

Sweet.
Are you a new customer or have you been with Rogers a long time?

Been with them for prolly around 8 years

[Wat_Da_Dealio]

The best I could do so far was VIP with 1 year free HDPVR + HD programming (including Raptor/Leaf TV, etc.) for $72.99/month.

I think others have gotten better offers right? They're offering VIP for $52.99/month online so the guy is slyly trying to charge me $20/month extra for who knows what and pretending he's giving me a deal.

I want the $62.99 VIP + TMN + HDPVR for free. I'll keep trying until I get that.

[mr_yellow]

It took all of 5 mins to get the deal

Free HD PVR for 2 years
Free HD Digital box for 2 years
Free HD channels for 2 years

Alll I did was speak to the customer service agent and I told her Bell offered me a free pvr for 2 years and free HD channels, if they could match it. She said yes pretty much instantly matched it and then gave me the other box free.

:razz:

Do you mind expanding on what "free HD channels" are? We all know that basic cable package comes with a few free HD channels alread (CBC, CTV, CITY, ABC, NBC, etc...) but does your package include something on top of that?

Thanks,

[Nacho]

Do you mind expanding on what "free HD channels" are?

It all depends on where you live. Here in NL, we get the regular networks in HD, plus showcase, DiscoveryHD, National Geographic HD, 2 sports channels, and TMN-the Movie Network HD - all for free.

[wingzero007]

I got the hd pvr free for two years, 1 year of free the specialty hd package and $10 off my cable bill.

I called rogers and told them I was thinking of switching to bell and they were offering the free hd and pvr rental. I got switched to another CSR and she gave it too me. I guess I could have pushed for another year of free HD programming but the $10 off my cable was even better.

I have the VIP package, high speed internet and 3 or 4 magazine subscriptions. so I don't know if that factors into their decision.

to think I was waiting for a deal on a HD receiver. now I got HD for less money than I was paying before.

Thanks to all the posters. I love this site.

[JonJubeTube]

I got the hd pvr free for two years, 1 year of free the specialty hd package and $10 off my cable bill.

I called rogers and told them I was thinking of switching to bell and they were offering the free hd and pvr rental. I got switched to another CSR and she gave it too me. I guess I could have pushed for another year of free HD programming but the $10 off my cable was even better.

I have the VIP package, high speed internet and 3 or 4 magazine subscriptions. so I don't know if that factors into their decision.

to think I was waiting for a deal on a HD receiver. now I got HD for less money than I was paying before.

Thanks to all the posters. I love this site.

It might be wise to call sooner than later. Their latest commercial just hit rotation and it mocks standard def images on plasma/lcd widescreens.

They are going to be pushing the hd boxes hard this season.

[brunes]

Do you mind expanding on what "free HD channels" are? We all know that basic cable package comes with a few free HD channels alread (CBC, CTV, CITY, ABC, NBC, etc...) but does your package include something on top of that?

Thanks,

Mainly - do you get Discovery HD / TSN HD / Western HD feeds for free. That is the indicator you are getting the "for pay" HD package as well.

The following HD channels are free for everyone

NBC / CBS / CTV / Global / CBC / ABC Eastern feeds (or western if you are out west)
Sportsnet HD
HDNet *
Showcase HD *
National Geogrpahic HD *
A&E HD *
TMN HD / MPIX HD **

* These channels Rogers keeps saying will eventually be in the for-pay HD package too, but it has been a year now since launch and are still currently free.

** If you pay for the TMN package you get TMN HD and MPIX HD

[Wat_Da_Dealio]

Success!!!

Thanks for all the advice in this thread.
I got the HDPVR free for two years, + TMN, VIP and all the HD sports and movie channels for about $69/month plus tax.
After a year TMN will be more so I'll have to call again :razz:
They are dropping off the PVR and installing it tomorrow (I'll tell them I'm waiting for my HDTV, which is true, I'm buying it this week as Future Shop will give me back whatever they lower it to between now and Jan. 8th. so no point waiting until Boxing Day.)

[JonJubeTube]

Success!!!

Thanks for all the advice in this thread.
I got the HDPVR free for two years, + TMN, VIP and all the HD sports and movie channels for about $69/month plus tax.
After a year TMN will be more so I'll have to call again :razz:
They are dropping off the PVR and installing it tomorrow (I'll tell them I'm waiting for my HDTV, which is true, I'm buying it this week as Future Shop will give me back whatever they lower it to between now and Jan. 8th. so no point waiting until Boxing Day.)

Very nicely done!

[nabate]

Called this evening as my current HD offer was ending Dec 5th. Spoke to a lovely lady this evening. surprise i didn't the the usual Cold Heart *****.

She was were helpful and committed to offer me the 2 year PVR and throw in another HD box for the Second TV.

Waiting till the 6th now for her to call me Back... Got her Employee # etc...

Sounded very promising... She tried to sell me on Home phone... going to have to pass.....

Can\t beat a free HD PVR...

Just used the line that bell had been contacting me and offering a free hd pvr for 2 years..

She took the bait and instantly was willing to do something.

[voided]

I got nothing calling to extend the deal that I got ($250 credit off bill over 5 months). Traded in my PVR today back to regular crap box... booo maybe I will switch to Bell

[Engi-Nir]

Well, I called in, got 1 yr HDPVR at 1/2 price and they forgo the extra cable outlet charge, already have a digital box. I just told bell was giving one year :confused:
I just have basic so they aren't profitting much by giving me free HDPVR, but the retention department was very nice and wanted to do better.

[mabba18]

Got 2yrs free PVR from Rogers tonight. Just phoned up and asked if the could match Bell's 2yr free offer, and I was given it no problem. I wasn't even transfer to anyone else, just a few long pauses. I was polite, and I even listened to her schpeel on Home Phone that I would never be interested in.

I might have pushed my luck by asking for the HD specialty pack to be included, but she wouldn't give it to me. I might get it now, $8 seems good for West +HDNet (which was free, but not for a few months now, I miss those trailers!) What do people think of the extra channels? Is there enough HD content on Discovery/A&E?

I am slightly surprised that it was so simple. I have only been a Roger's customer for ~8 months, and I only have cable. Huge thanks OP for saving $30 a month!

[Vise]

So does this work if you already have an HD PVR from Rogers? I've had one for close to 3 years but would love to get it for free... obviously!

[HughG]

an update on my case.

I called yesterday to firmly say im cancelling.

The guy said he will do better then the original half price offer they gave me .

Hes like illgive you 2 years free pvr and 20% off your Internet extreme.

Im like bingo thanks im staying for a while.

Thanks again guys

[mabba18]

So does this work if you already have an HD PVR from Rogers? I've had one for close to 3 years but would love to get it for free... obviously!

I have had my PVR since I became a Roger's customer. In fact I still had the 18.95 for the first 10 months deal going, and I got the deal NP.

[DYJ]

Finally called in to get the HD PVR for 2 years. Took me 2 tries.
Thanks for the help everyone!! Your posts really helped.

[kid_icarus]

2 YEARS DONE AND DONE!
nothing else unfortunately that they offered me but I'm more than happy with PVR

now let's hope this writers guild strike ends soon so I can bloody actually have some shows to watch.

[Vise]

So does this work if you already have an HD PVR from Rogers? I've had one for close to 3 years but would love to get it for free... obviously!

I can answer my own question... yes, it works! They actually waived the rental fee on both my HD PVR and regular HD box for 2 years and also gave me the HD channels pack for free for 1 year. Awesome!

[samson]

Got 2 yrs free HDPVR and HD Channel pack (seems those come free with any HD box anyways).

Returned my standard PVR and picked up the HD box . The promotion was noted on the order receipt .

[fiendy]

I got the HDPVR free for two years (not including programming).

I got it on my first call.

I called the regular rogers number then after the rep took my information and why I wanted to talk to retentions (said I couldn't afford the HDPVR charges and Bell had a 2 years free offer), he forwarded me to retentions.

Asked if he could credit my account if I added additional services, e.g. TMN, maybe give me a programming credit on the HD pack or whatever, and he said no. I wasn't going to push it, $24.95 off my bill for 24 months is pretty good.

Realizing it now, I should have probably pushed for the programming, but I suppose I can call back later. Maybe I'll wait til June when I cancel my Sports pack (end of hockey season).

I may call in for wireless retention soon though.

Does anyone know if a retention offer from one department gets counted against you if you call in for a different service?

[PaddyD]

Thanks to this thread, I too got the free HD PVR for two years! Wow - $600 savings (plus tax) over two years is a pretty nice deal. :D

I also got the additional HD package for free for a year. I didn't ask for it - he just gave it to me! That's normally $7.95/mo apparently, and gives us stuff in HD that we didn't have before (Discovery, TSN etc.)

All I said was that I was considering switching to Bell ExpressVu since they had the free HD PVR for two years, but I'd rather avoid the hassle of switching if Rogers could match the deal. "No problem at all," said the customer service rep.

We just got my parents a new LCD TV at Best Buy and it came with a Rogers kit for existing cable customers that gives them free HD for a year and a free HD PVR for 6 months. So, after the 6 months are up, we know what we're going to do!! (assuming they're still offering this deal at Bell)

[santas_slayer]

Just called on my lunch... besides being transferred to 4 different people (I have wireless, homephone, cable, long distance, etc)

I finally got the CUSTOMER RELATIONS department. She didn't even hesitate... 2 yrs free.. done.

Thx for the info.

[sockboy]

I got it too! I had tried before without success.

Now, what cables do I need to hook it up to my new HDTV? I want to connect the sound to my older stereo which doesn't have any fancy imputs, just RCA. What would be the best cable to connect just the video to the TV? Or could I connect the audio too, and get some sound from the TV too?

Maybe I should post this question elsewhere!

[SENSEI]

Just called over lunch myself.

Didn't get a PVR for free (didn't really need one as I have an HTPC running).

But she did offer 50% off my HD terminal rental, free specialty HD channels, and $10 off per month on my VIP package for 1 year.

Not as good as others are getting, but better than nothing....

[GQinfinity]

Wow - that was easy. Took 5 minutes from the time I looked up the phone number on rogers.com to the time I hung up.

[amalhi]

Thanks Guys :)

I just got 2 years free on 2 HD PVR boxes....thanks for all the help and motivation.
Also was upgraded to VIP for additional 20 bucks !!!!!!!!

RFD rocks !!!!

[The_Professor]

Damn, I gotta try again. I called a few months back and the best they would give me was half off one HD PVR rental, which I took because as others have said, something is better than nothing. Seeing everybody else get this deal though pisses me off.....I'll give it another shot tonight.

[gerald]

Has anyone tried this who owns their HDPVR?

[wingzero007]

I got it too! I had tried before without success.

Now, what cables do I need to hook it up to my new HDTV? I want to connect the sound to my older stereo which doesn't have any fancy imputs, just RCA. What would be the best cable to connect just the video to the TV? Or could I connect the audio too, and get some sound from the TV too?

Maybe I should post this question elsewhere!

the pvr comes with component video cables to hook up to your hdtv. It also comes with 1 set of rca piggy back cables to hook up to your tv or our receiver.
If you want to hook up to your tv and receiver you'll need an additional set of rca cables.

I find that if you have sound out of the receiver and tv sometimes there's a bit of an echo.

you can buy a $4 hdmi cable from monoprice (there's a thread for it) to hook up the pvr to your tv which would give you sound and picture in one cable.
but picture quality should be the same as component if your tv is calibrated properly.

[wingzero007]

Has anyone tried this who owns their HDPVR?

there wouldn't be much point of trying to get a hd pvr free for 2 years if you already own it unless your looking to get another one I guess.

[davidwfernandes]

Just phoned and received an extra 2 years free rental for my HD PVR.

Thanks
David

[HBP]

Wicked.

After seeing this deal for the past couple years, I finally called in.

Free HDPVR for 2 years. Free specialty channels. Upgrade to VIP (can get an extra pvr for free --> don't have another TV though).

^ I'm sure this is standard for you guys.

Then I started bantering with her for a bit, asked her to throw in a package for free, told her I liked "sports". She offered the sports theme pack 4 months free, I told her I'd rather have the Super sports pack. Got it.

Amazing.

[sockboy]

Thanks wingzero007! I didn't realise it came with cables. I will go with them for now, and maybe try out the HDMI from monoprice (found the thread on that). The futureshop weenies sure seemed to think HDMI was the way to go as they tried to sell me a $50 cable!! For $8 including shipping it seems worth a shot!

[amalhi]

Has anyone tried this who owns their HDPVR?

yes I did....they gave me for free starting the day when I got it...:cheesygri

[wingzero007]

Thanks wingzero007! I didn't realise it came with cables. I will go with them for now, and maybe try out the HDMI from monoprice (found the thread on that). The futureshop weenies sure seemed to think HDMI was the way to go as they tried to sell me a $50 cable!! For $8 including shipping it seems worth a shot!

the most you should ever pay for an HDMI cable is $30. The monoprice ones are supposed to be good. I've ordered 4 but haven't gotten them yet.

HD video signals are digital. so gold plated connectors and other crap like that don't make a difference.


when I bought my tv the guy tried to sell me a $100 hdmi cable and a $150 power cord. he says "oh yes it will make a bit of a difference."

[TorontoEh]

Wicked.

After seeing this deal for the past couple years, I finally called in.

Free HDPVR for 2 years. Free specialty channels. Upgrade to VIP (can get an extra pvr for free --> don't have another TV though).

^ I'm sure this is standard for you guys.

Then I started bantering with her for a bit, asked her to throw in a package for free, told her I liked "sports". She offered the sports theme pack 4 months free, I told her I'd rather have the Super sports pack. Got it.

Amazing.

OK - SO finally called to get the deal since I'm on a free standard HD Box from my TV Deal that I purchased from FS Last year.

He offered me:

1 HDPVR Box 2 years free (I have to exchange it with my local store)


I asked for Speciality PACK, he said you'd have to upgrade to VIP Cable ??? It's an additional $7.95 for speciality pack

What channels comes with specialty pack?

[TorontoEh]

Hey guys, with the actual HD PVR Box, are there any standard channels offered free of charge like GLOBAL HD, CITY HD, SCORE etc. ? from channel 500 onwards?

I'm thinking if it's worth upgrading to VIP Cable for $20 additional to get the Specialty Pack as mentioned above and pay $7.95 extra for it?

[italfrank]

got the deal no problem as well. Told them bell called me with an offer of HD PVR free for two years. He ended up giving me:

HDPVR free two years
HD box free for two years
All specialty channels free for 3 months

A saving of $900 over two years for me

[hick]

I called in - got my bill reduced by 10 percent - free PVR for 2 years and free HDPVR for 2 years. My bill just went down by about $80 a month!!! I just saved almost $2000 over the next 2 years - awesome.

[TorontoEh]

Never mine found this out by going to their site....

Everyone who has an HD box gets 16 free HD Channels....see below.

Rogers is a leader in HD, offering 38 HD channels. And when you rent an HD terminal, you'll get 16 HD Channels free!


What HD channels will I get?

If you subscribe to the Movies Package, you'll automatically receive The Movie Network & Movie Pix HD
If you subscribe to Leafs TV, you’ll enjoy 12 regular season Leafs games in HD
If you're a Rogers Super Sports Pak subscriber, you'll also get dedicated HD channels for NFL Sunday Ticket, NHL Centre Ice, NCAA Basketball, NBA League Pass and NCAA Football
Upgrade to the HDTV Specialty Channel Pack** for an additional $7.95/month, and you'll receive HD TSN, HD Discovery, A&E HD, HD Net, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, and HD Fox Seattle. Order the HDTV Specialty Pack now and get your first 2 months free!

[olp79]

I just called and got the deal of 2 free years of HDPVR and also an HD box. This was the third time I've tried to get the deal, and got it easily. I was probably on the phone less than five minutes, and most of that was when I was on hold while they confirmed it.
Thanks RFD

[sujat]

I finally called today and kept talking about how I was considering switching to bell due to me paying so much month over month for CABLE, HS Inet and Wireless.

The CSR was a good one and he offered me 20% off my monthly bill, which is when I talked about HD PVR and he said that should be fine and told me that I could pick one up from a Rogers video store.

He gave it to me for 2 years for free. Good deal, since I was planning on getting the HD PVR from FS for 370 today.

[seek_up]

I called today, first spoke to CSR who then transferred me on to Customer Relations. The woman I spoke with repeatedly said she knew Bell didn't have a 2-year offer for their HD PVR, but "as a goodwill jesture", she would match it. Kinda weird that she called my bluff, yet still was willing to offer the deal :confused:

So 15 minutes later I walked into the Rogers store and traded in my HD terminal for the HD PVR :)

[hdave]

same thing. worked for me and one of my friends as well

[kydee6039]

I have no clue how you guys are getting these deals. Right now I'm paying about $100 a month and I'm only getting basic cable, hdpvr, hd box, and tmn.
Once you add the taxes, digital service fee, etc...it all adds up to $100.

I've tried calling a few times to get this deal without success. The last guy was willing to offer me the hdpvr for free for 2 years but that was all.
I wanted to upgrade my basic cable to VIP so that I could order TSN HD and RAPTORS HD but them the price goes up to something like $111.

How is it people are getting everything for like $70 + tax - I don't get it.

[canadiankorean]

I've been with rogers for 1 year with cable VIP ($60), Internet ($45) and home phone ($30)
Called in and got the following:

HDPVR 2yrs free
free theme pack 1 yr

Internet Express
20%

Home phone
$10 off and 1 extra feature

Total $130 tax included monthly bill
Down from $145

She said I can choose between free PVR or 20% off cable bill.

I said I got a call from Bell to switch all 3 services.
I said bell offered 2 yrs HDPVR, service with a lot more HD for $59.95
Internet (same as rogers) for $39.95
and Home phone for $19.95 and 2 features.
I didn't want to stretch it too much so I thought this was realistic enough.

It was a bit harder than I thought since she had to talk to someone and verify what she can offer me. She said she can't match bell but will look at what rogers can do to keep me.

I wasn't threatening or forceful.
I probably could have gotten a little more but I didn't want to mess things up.

[HBP]

I have no clue how you guys are getting these deals. Right now I'm paying about $100 a month and I'm only getting basic cable, hdpvr, hd box, and tmn.
Once you add the taxes, digital service fee, etc...it all adds up to $100.

I've tried calling a few times to get this deal without success. The last guy was willing to offer me the hdpvr for free for 2 years but that was all.
I wanted to upgrade my basic cable to VIP so that I could order TSN HD and RAPTORS HD but them the price goes up to something like $111.

How is it people are getting everything for like $70 + tax - I don't get it.

Call and say you want to cancel. Not that you want them to match. Tell them you're leaving for the free offer from Bell when they ask you why.

I got upgraded to VIP, voided the specialty package, upgraded to the SUPER SPORTS PACK (free for 4 mo's) and also got the 2years free HDPVR.

You can do it, I was paying that much before too.

[canadiankorean]

Call and say you want to cancel. Not that you want them to match. Tell them you're leaving for the free offer from Bell when they ask you why.

I got upgraded to VIP, voided the specialty package, upgraded to the SUPER SPORTS PACK (free for 4 mo's) and also got the 2years free HDPVR.

You can do it, I was paying that much before too.

I'm paying $54 including taxes for my VIP.
That includes the various discounts and free learning theme, HD specialty channels, Leafs HD TV free.

More than enough channels for me.

[HBP]

I'm paying $54 including taxes for my VIP.
That includes the various discounts and free learning theme, HD specialty channels, Leafs HD TV free.

More than enough channels for me.

Not bad! I think I'm paying around $48 including taxes.

[sweetbill]

Is there anybody previous have bell tv for condo, transfer to rogers and get the hdpvr or other deals? I called rogers and couldn't get this deal.

[sweetbill]

I heard if you buy tv in bestbuy retail store, you can get 10 months hd box and hd program free. I just bought a tv from bestbuy.ca, I don't know how can I get this offer. How can I get this deal?

[mlamanne]

I finally called in for this deal and got the following. I was on a free 10 Month HDPVR promo from a HD LCD that I purchased last year, it ended this month.

I told them that Bell offered me Free HD PVR for upto 2 years, no contract, Free HD Terminal Rental, Free HD Channels, Phone included for around $130 or so.

The First person I talked to would not do anything and simply said that there was no promotions going on at this time. I had tolder her the same thing and that the reason I was calling was to find possibly cancel if Rogers could not come close to the deal Iwas being offered by Bell. She then passed me off the a Customer Relations clerk and he was awesome.

Gave me: 2 years free HD PVR - No Contract minus $24.95
1 year HD Specialty Channel Package minus $ 7.95
1 year Free Digital Service Fee minus $ 2.99
1/2 Price HD Terminal Rental for 1 year Add $6.98 - the $4.49 I
am currently paying for the regular Cable Box, So that ends up costing me $2.50 /month for the rental. He gave me the 1 Year free $2.99Digital service fee because that was the only way he could give me the HD terminal for free as a rental.

All in all I am happy with the end result. Still costs me around $129.00 for VIP Ultimate Movies Package, HD Pvr, HD Terminal, Digital Service Fees, HDTV Specailty Channels Package, adn Rogers Hogh Speed Extreme Services.

Thanks Everyone for keeping this thread going.

[TorontoEh]

I finally called in for this deal and got the following. I was on a free 10 Month HDPVR promo from a HD LCD that I purchased last year, it ended this month.

I told them that Bell offered me Free HD PVR for upto 2 years, no contract, Free HD Terminal Rental, Free HD Channels, Phone included for around $130 or so.

The First person I talked to would not do anything and simply said that there was no promotions going on at this time. I had tolder her the same thing and that the reason I was calling was to find possibly cancel if Rogers could not come close to the deal Iwas being offered by Bell. She then passed me off the a Customer Relations clerk and he was awesome.

Gave me: 2 years free HD PVR - No Contract minus $24.95
1 year HD Specialty Channel Package minus $ 7.95
1 year Free Digital Service Fee minus $ 2.99
1/2 Price HD Terminal Rental for 1 year Add $6.98 - the $4.49 I
am currently paying for the regular Cable Box, So that ends up costing me $2.50 /month for the rental. He gave me the 1 Year free $2.99Digital service fee because that was the only way he could give me the HD terminal for free as a rental.

All in all I am happy with the end result. Still costs me around $129.00 for VIP Ultimate Movies Package, HD Pvr, HD Terminal, Digital Service Fees, HDTV Specailty Channels Package, adn Rogers Hogh Speed Extreme Services.

Thanks Everyone for keeping this thread going.

Guys, it this a requirement in order to get the HD Speciality package which includes TSN HD etc that you must be a VIP Customer? He kept insisting that you must upgrade first for additional $20 a month and then I could give you free 3 months!!!

Can anyone confirm please?

[Tijuana]

Guys just so you know, when they say stuff like bell doesnt offer that, but will do it anyways, of youve been a good loyal customer etc, thats all just bs, you should be grinning, because there trying to fool you, when I called to get 20% off my inet, she was like oh well I see youve payed your bills on time, long loyal customer etc, sure we can do this for you etc all like she was generous for giving me the discount

[straw_foot]

Guys, it this a requirement in order to get the HD Speciality package which includes TSN HD etc that you must be a VIP Customer? He kept insisting that you must upgrade first for additional $20 a month and then I could give you free 3 months!!!

Can anyone confirm please?

It looks that way. I only have basic cable (for which I pay approx. $22 a month), but last week I managed to get a friendly CSR to give me a free HDPVR for 2 years.
I thought I had successfully negotiated the $7.95 HD Specialty Channel Pak (HDTSN, HDDisc, etc..)as well, but when I called back to indicate that the fancy channels weren't working, I was told that I have access to about 16 HD channels, but at minimum I needed to have something called Classic Combo Cable (approx. an extra $18 bucks a month) in order to have access to HD Specialty Pak channels.

Anybody here have the HD Specialty Channel Pak while only having basic cable?

[TorontoEh]

It looks that way. I only have basic cable (for which I pay approx. $22 a month), but last week I managed to get a friendly CSR to give me a free HDPVR for 2 years.
I thought I had successfully negotiated the $7.95 HD Specialty Channel Pak (HDTSN, HDDisc, etc..)as well, but when I called back to indicate that the fancy channels weren't working, I was told that I have access to about 16 HD channels, but at minimum I needed to have something called Classic Combo Cable (approx. an extra $18 bucks a month) in order to have access to HD Specialty Pak channels.

Anybody here have the HD Specialty Channel Pak while only having basic cable?

Yeah i was told as well that only 16 basic hd channels are free for all HD customers. People must have speciality sports pack or vip cable to get this specialty pack....

[Badman]

Just called in today and i got it!:cheesygri Great deal, went to the store to pick it up and everything is good to go.

All i'm paying for is basic cable and the $2.99 digital fee and they still gave it to me. All i told them is that Bell had just called me with an offer of 2 years free HD PVR if i switch to them and they matched it.

Thanks everyone for your help;)

[snika]

woohoo I tried once a couple months ago and was rejected, tried again today and I got it free for 2 years :)

[nike]

Just called in today and i got it!:cheesygri Great deal, went to the store to pick it up and everything is good to go.

All i'm paying for is basic cable and the $2.99 digital fee and they still gave it to me. All i told them is that Bell had just called me with an offer of 2 years free HD PVR if i switch to them and they matched it.

Thanks everyone for your help;)

:( I called in today.. no luck.. I have Digital cable the CSR wasn't helpful at all.. Guess is a hit and miss. Going to try again tomorrow...

[fasteddie41]

Thanks to all for the info in these posts. Called in today - Got 2 years free PVR.

fasteddie :razz: :razz:

[Mindcore]

Might as well chime in since this thread got me off my ass to call in as well.

Got the HD PVR free for 2 years, I was previously on Basic cable. Mentioned that it's odd that even though something is free it winds up costing me more, so she hemmed and hawed and then gave me 20% off as well.

I'd say it was worth the phone call.

I should mention I called around 5 last Saturday, and they guy told me the dept was closed, and I would have to call back, I have a feeling he was blowing me off, so keep trying if you don't get what you're looking for.

[Scumfrog]

This worked very well for me.
I recently bought 2 HDTVs from futureshop and I got 2 rogers HDTV start kits (1 year free hdtv receiver)

I called them up and told them i had two of these. the CSR said he can only put through 1 offer and I'd have to pay for the second receiver. I told him that Bell offered me 2 years free HD for BOTH tvs. He put me on hold for a minute and said that he can do the 1 year promotion for me, and the retention dept would give me 2 years for the other tv. I said the offer from bell was better so he said "ok, i'm unable to give you that but perhaps the retention dept can" so he forwarded me (both the csr and retention people were extremely nice btw). anyways, it was no problem for them to give me the two HD receivers for 2 years like i'd asked. went to pick up the receiver from the rogers store but theyre sold out atm :(

but yeah, it was very easy to do this. keep calling back if you get a snobby CSR

[mangoman]

Thanks to all for the info in these posts. Called in today - Got 2 years free PVR.

fasteddie :razz: :razz:

Ditto! :cheesygri - oh and I got comment that "we usually require relinquishing of equipment for this but since you're an existing customer we'll make an exception this time and again we'd like to thank you for giving us a chance to match the offer before deciding to leave for Bell". Took 2 calls to get it though (1st time was only offered 1/2 price HD-PVR and 20% off internet and it was noted on the screen so the last CSR mentioned that back to me).

[canadiankorean]

I think it helps to be specific.

Don't go into the call saying Bell offered me free HDPVR for 2 years and that's it...
Say something like Bell offered me HDPVR for 2 years if I sign up for expressvu for $39.95 for 2 years and I get more HD channels than rogers.

Try not to stretch the deal too much or they'll probably figure out that it wasn't a real offer.
Like HDPVR free 2 years plus movie network, full HD everything for $19.95 for life...

[highrocker1298]

I think it helps to be specific.

Don't go into the call saying Bell offered me free HDPVR for 2 years and that's it...
Say something like Bell offered me HDPVR for 2 years if I sign up for expressvu for $39.95 for 2 years and I get more HD channels than rogers.

Try not to stretch the deal too much or they'll probably figure out that it wasn't a real offer.
Like HDPVR free 2 years plus movie network, full HD everything for $19.95 for life...


Thanks. I took your advice to the letter and Brenda-the-CSR-lady was more than happy to oblige. Essentially I got a PVR for two years for free - all my other services remained the same.

Man that was too easy....I should have asked for more.

[Badman]

This worked very well for me.
I recently bought 2 HDTVs from futureshop and I got 2 rogers HDTV start kits (1 year free hdtv receiver)

I called them up and told them i had two of these. the CSR said he can only put through 1 offer and I'd have to pay for the second receiver. I told him that Bell offered me 2 years free HD for BOTH tvs. He put me on hold for a minute and said that he can do the 1 year promotion for me, and the retention dept would give me 2 years for the other tv. I said the offer from bell was better so he said "ok, i'm unable to give you that but perhaps the retention dept can" so he forwarded me (both the csr and retention people were extremely nice btw). anyways, it was no problem for them to give me the two HD receivers for 2 years like i'd asked. went to pick up the receiver from the rogers store but theyre sold out atm :(

but yeah, it was very easy to do this. keep calling back if you get a snobby CSR

Same thing kind of happened with me. The CSR said plain she can't match it as she has no right but she can transfer me to retention. When i told them the story they first tried to get me to sign up to home phone and i said no, then they put me on hold and gave me the deal.

[SSP]

Sorry to bump this, but after the 2 years, can you cancel it all with no additional charges?

[wicked.wallace]

I welcomed this bump (as I'm sure any new joiners to RFD would too!). After being a loyal customer of Rogers for an uncountable number of years and only receiving all sorts of issues in return, I'm VERY happy to hear that we as consumers can get something back from them!

... do i sound bitter? :o

:twisted: wonder how much it would cost to rent a billboard to advertise this idea to all existing Roger's customers...

umm.. sry i don't have an answer to your original question...

Sorry to bump this, but after the 2 years, can you cancel it all with no additional charges?

[SSP]

I welcomed this bump (as I'm sure any new joiners to RFD would too!). After being a loyal customer of Rogers for an uncountable number of years and only receiving all sorts of issues in return, I'm VERY happy to hear that we as consumers can get something back from them!

... do i sound bitter? :o

:twisted: wonder how much it would cost to rent a billboard to advertise this idea to all existing Roger's customers...

umm.. sry i don't have an answer to your original question...

Hey NP. Hopefully someone can confirm whether I can just return it in 2 years for no charges (unlike cellphone cancellations).

[mangoman]

:idea: I was on the ctv news website and noticed this little ad in the top right corner:

Free HD or PVR receiver for 1 year - Save $120.
Fill your home with the Full HD experience, only with ExpressVu HDTV.
-Superior picture quality
-Most HD channels
-Best HD Personal Video Recorder (PVR)

So there is actually such a deal to quote when you call Rogers in case they try to challenge you (however this particular one is for 1-yr not 2) - and I guess it's also an option for those who really want it and are getting nowhere with the reps.
Personally, with Tivo coming in, I think that'll help to lower the PVR rental/purchase pricing so I think Rogers will probably start offering better HD-PVR deals to everyone (the way the digital boxes were given free to traditional basic cable customers).

[gsuperman]

For those with Cogeco, like myself, you can use this thread of information to get a decent Cogeco offer too.

Not quite as good as Rogers, but unfortunately, we can't choose Rogers for because we're in the Cogeco area.

They gave me 1 year of free HD Programming and 1 year of the free HD PVR. Just ask to speak to retentions, and say you were offered the 2 year offer from Bell, and you want to know if they can match it before you decide to leave.

Cheers, and thanks to all those that started and contributed in this thread.

gs

[vapourit]

My 2 year free offer on a HDPVR was expiring this month. I Called in and said that bell had offered me 2 HDPVR's for 2 years and they matched.

Thank you. Savings of 1200 over 2 years in wallet. Purchase of 32" LCD for upstairs complete. 47" LCD will continue to show HD golf and CSI.

[puroeuro]

I thought I would pass this along to new or existing Rogers customers.

Last month I talked to customer relations at Rogers and told them that Bell offered me a HD PVR for 2 years at no charge, they put me on hold and when they came back they said they would match it. I had the new box installed the next morning. The next day I told my brother about it, who is an existing Rogers customer, and he asked me if i could do it for him as well. Picked up the phone and in under a minute, he got the HD PVR as well.

Cheers

This no longer applies, i have tried calling ever since this post was put up here.

And they keep telling me they cant, i spent about 1 hour on the phone yesterday even passed on to customer retention and they couldnt match a "FREE HD PVR" they told me the only one they have is the (when you purchase a new tv) so if you bought or are buying call them and you need proof of purchase seems like you get the HD PVR for 6 months and/or the HD box for 1 year.

good luck

[SENSEI]

This no longer applies, i have tried calling ever since this post was put up here.

And they keep telling me they cant, i spent about 1 hour on the phone yesterday even passed on to customer retention and they couldnt match a "FREE HD PVR" they told me the only one they have is the (when you purchase a new tv) so if you bought or are buying call them and you need proof of purchase seems like you get the HD PVR for 6 months and/or the HD box for 1 year.

good luck

Dude, have you been reading the thread at all? Why would you say it no longer applies. There was just a post 20 mins before you that said they got the 2 years HDPVR free.

AFAIK, there isn't a 2 year HDPVR Bell promo right now anyways. But the point is that you are using that as leverage to get more out of Rogers. Take the time to read the posts and see what others have been saying. It will depend on how you word, how long you've been with Rogers, and the type of CSR you get on the phone.

Some people are getting it in 5 minutes. I got my deal right away, no questions asked. I don't know what you were talking about for 1 hour, unless it was mostly waiting times. But if the CSR doesn't offer it right away, you're not going to get it. Hang up and call hoping to get another.

Hope you get it next time.

[canadiankorean]

I was with Rogers for 1 year and they offered me the HDPVR for 2 yrs.
I do have 3 services with them.
Homephone, Internet and cable.
Total bill for the past year was $145.
I got the HDPVR for 2 yrs and reduced the monthly bill to $130.

It helps a lot to be specific with what Bell is offering.

[kid_icarus]

This no longer applies, i have tried calling ever since this post was put up here.

And they keep telling me they cant, i spent about 1 hour on the phone yesterday even passed on to customer retention and they couldnt match a "FREE HD PVR" they told me the only one they have is the (when you purchase a new tv) so if you bought or are buying call them and you need proof of purchase seems like you get the HD PVR for 6 months and/or the HD box for 1 year.

good luck


as someone just mentionned... you obviously aren't reading the post.... almost 5-10 ppl daily are confirming that they are able to get this offer.

you must be reaching the wrong person or saying something wrong because this deal definitely works as i got it on friday.

[vapourit]

you: me want PVR

CSR: okay?

you: give me free, now now now HD

CSR: sir, what do you want?

you: free 2 years, Bell, match, free, free, 2 years

CSR: I don't think we offer that? Is there something else I can do for you?

you: RETENTIONS, now now now, CANCEL ALL, CANCEL ALL

CSR: I will put you through to that department, is there anything else?

CSR to retention CSR: This guy is a dick, give him nothing...

retention CSR: Hi sir, how can I help you?

you: HD HD HD HD HD FREEEEEEEEEE!

retention: I'm afraid we don't offer that anymore, I can give you 5% off for 2 weeks.

Do the opposite of this....

[TorontoEh]

you: me want PVR

CSR: okay?

you: give me free, now now now HD

CSR: sir, what do you want?

you: free 2 years, Bell, match, free, free, 2 years

CSR: I don't think we offer that? Is there something else I can do for you?

you: RETENTIONS, now now now, CANCEL ALL, CANCEL ALL

CSR: I will put you through to that department, is there anything else?

CSR to retention CSR: This guy is a dick, give him nothing...

retention CSR: Hi sir, how can I help you?

you: HD HD HD HD HD FREEEEEEEEEE!

retention: I'm afraid we don't offer that anymore, I can give you 5% off for 2 weeks.

Do the opposite of this....

LMAO... One of the funniest coversation I've heard in a long time....I was actually saying that in my mind and LOL.... u give me....now....free hd.....no u do..

[Labi]

I agree with the above posters that this is still definately going on.

I called last friday for my parents and got them one.
I called saturday for my girlfriend, she got one.
and last night my friend called for his family and he got one.

All you have to say is that you were at the Bell store in your local mall and they offered you an HDPVR for 2 years if you sign a 2 year contract. Tell rogers that you are happy with your service, but this is too good a deal to pass up, can rogers do anything to match that?

As I said above, it worked like a charm each time.

The only problem I seemed to have was when I called for my girlfriend, she has only been a rogers customer for just over a year and wanted to give her the pvr for only 6 months, so I said I really like the 2 year package and they finally caved.

For my parents and my friends parents, they have been with rogers for over 10 years and they said they dont want to lose long term customers.

So just stay polite, but firm and im sure some one will help you out.. the magic seems to happen at the Customer Retentions department.. sales tried to help me, but all 3 times, it went to retentions.

[nels2k]

ya i had to call in three times yesterday until they put me through to the cancellation department. the reason they say they cant offer it is because costumer service reps can't see that offer only the retention people. so try and get to the retention rep as soon as possible and they'll do it for you, plus there usually a lot nicer since there job is to keep you round.

[LBJackal]

Is there a way to attach a DVD recorder to the PVR? By that I mean, can you record with a DVD Recorder from the PVR itself, and not from the TV. Also, the HD PVR will replace the old Digital Cable box completely, so I can use the Digital Cable box in another room of the house? We've been with Rogers forever and spend tons of money between cable/internet/cellphones so I'm sure they'll do just about anything to retain us. I'm glad I saw this thread!

[canadiandollars]

Is this deal still available? I tried calling but was rejected :(

[canadiankorean]

What do you guys say that you get rejected?
I'm curious

[LoveRFD]

you: me want PVR

CSR: okay?

you: give me free, now now now HD

CSR: sir, what do you want?

you: free 2 years, Bell, match, free, free, 2 years

CSR: I don't think we offer that? Is there something else I can do for you?

you: RETENTIONS, now now now, CANCEL ALL, CANCEL ALL

CSR: I will put you through to that department, is there anything else?

CSR to retention CSR: This guy is a dick, give him nothing...

retention CSR: Hi sir, how can I help you?

you: HD HD HD HD HD FREEEEEEEEEE!

retention: I'm afraid we don't offer that anymore, I can give you 5% off for 2 weeks.

Do the opposite of this....



LOL, thanks for bringing laugh to my boring day!:lol:

[help_questions]

so when you get the PVR for two years, are you renewing your contract with rogers cable for 2 years?

[jshebib]

What do you guys say that you get rejected?
I'm curious

if they won't offer it, say ok fine i will stay but I would appreciate it if you could review my account to see if I am eligible for any other discounts or VIP credits... and then, repeat again the next day. you will eventually get it.

[kid_icarus]

so when you get the PVR for two years, are you renewing your contract with rogers cable for 2 years?

no. unless i was supposed to assume it.

[chileung]

We called yesterday and they quickly matched the 2 year HDPVR. On top of that we managed to get the HD specialty channels for one year. We picked up the HDPVR today and it works great.

[TBonez]

I got the HDPVR for two years and Specialty channels for 1 year half price, but I had to call a few times. It all depends on the rep you get.

[errorinexcellence]

what channels / package did people have before and what did they get after the deal


so we had the VIP package fair child + some additional channels, 53 dollars a month...

called in, asked abut the deal they said we were already getting a deal I said thats not a problem if their not interested in matching we're happy with cancelling and moving on as we have no contracts on anything (1x cable, 1x internet, 1x homephone and 3 cell phone lines but those are contracts ) she pulled out that there are huge cancellation fees and pulled out some odd figure from her ass i said yep not a problem I do understand that my cancellation comes up to $600 ($200x 3 for the 3 phone lines) I said okay Ill pay that and cancel she said ok well we can offer you the HD PVR 2 years with that price of 53/month, give you 15% discount (this is standard so its nothing special, it just a all in one package we just never had it as we just signed up for TV again) and I ask if she can throw in hd channels she said it comes with hd channels like sports, omni, raptors, and a bunch of list (is this hte specialty package?)

so its $53 a month just the Tv i donno what the total bill will be now cuz its gonna consolidate into 1...

[Stevey_Y]

Is there a way to attach a DVD recorder to the PVR? By that I mean, can you record with a DVD Recorder from the PVR itself, and not from the TV. Also, the HD PVR will replace the old Digital Cable box completely, so I can use the Digital Cable box in another room of the house?Yes, there is an archive to VCR function that you can use to send a whole program on the second outputs (SD quality) while watching something else (maybe live only I think). The function can't be stopped though, so the other option if you just want a part is to just record while you playback, and the second set of RCA outputs are live. Not sure about Svid out, can't recall that now. Only issue is with any HD recordings you have that you want to save they will be letterboxed and framed for 4:3 I think. The HDPVR is complete, and you can re-deploy the other terminal. The 8300HD is far from perfect, but once you've used it for awhile, it is hard to go back to watching live TV. I've had one for over 3yrs now, and just bought earlier this year.

You can get more detail on working with the PVR over at digitalhomecanada.

[Azxster]

The HDPVR uses HDMI correct?

[mangoman]

The HDPVR uses HDMI correct?

The 8300HD does however they made a point of saying that they don't guarantee that the HDMI connection is necessarily compatible with your TV when you pick it up! :confused: Quite silly if you ask me (no problem when I connected it though). (Oh and the unit doesn't come with an HDMI cable so you'll have to buy your own).

[straw_foot]

[QUOTE=errorinexcellence;6045691]what channels / package did people have before and what did they get after the deal

In my case, Rogers lists me as a customer having basic analogue cable, for which they were charging me ($27). Nevertheless, for some reason, I have always received TSN, most of the channels in the 70's, timeshifting, ROD, PPV. Nevertheless, I just played the "Bell is offering me..." card.

When I called in to ask for the HDPVR, they also offered to reduce my cable bill by $5, so that I now pay $22 for cable for the 2 yrs that I have the HDPVR. On top of that, I politely asked if they could do anything about my internet rate and they offered me Rogers Express for $35 for 1 yr. (I was paying $32 for Lite).

In summary, before I called in last week I was paying about $75 a month for cable and internet. No contract.
Now, for $70 a month I've got an HDPVR for 2 years and Rogers Express internet. No contract.

It was the Retentions Dept that offered these deals, and as others have mentioned, just be polite and if you get a Rogers rep that isn't being much help, thank them for the info and try again the next day. (It took me 3 calls..)

[Anonymous_]

[QUOTE=errorinexcellence;6045691]what channels / package did people have before and what did they get after the deal

In my case, Rogers lists me as a customer having basic analogue cable, for which they were charging me ($27). Nevertheless, for some reason, I have always received TSN, most of the channels in the 70's, timeshifting, ROD, PPV. Nevertheless, I just played the "Bell is offering me..." card.

When I called in to ask for the HDPVR, they also offered to reduce my cable bill by $5, so that I now pay $22 for cable for the 2 yrs that I have the HDPVR. On top of that, I politely asked if they could do anything about my internet rate and they offered me Rogers Express for $35 for 1 yr. (I was paying $32 for Lite).

In summary, before I called in last week I was paying about $75 a month for cable and internet. No contract.
Now, for $70 a month I've got an HDPVR for 2 years and Rogers Express internet. No contract.

It was the Retentions Dept that offered these deals, and as others have mentioned, just be polite and if you get a Rogers rep that isn't being much help, thank them for the info and try again the next day. (It took me 3 calls..)

i was getting free cable for years awhile back too, even though i never subscribed to roger, i had bell express vu
then one day, a rogers technician came and cut the wire, they probably never did it properly, which led to years of free cable tv

anyways, since i live in an apt now, can i still call rogers up about the bell thing, it wouldnt seem it would work because apts cant have satellite dishes

[canadiankorean]

i live in an apt.
i got the deal

[jasang]

For people still having issues with Rogers, just quote the deal below from 2001Audio & Video when your talking to retentions.

http://www.2001audiovideo.com/pdf/PDF_11_30_07/AV_nov30_SONY_p7.pdf

On the right hand side is the exact current offering from Bell if you purchased a new HDTV from 2001A&V.

[errorinexcellence]

[QUOTE=straw_foot;6047579]

i was getting free cable for years awhile back too, even though i never subscribed to roger, i had bell express vu
then one day, a rogers technician came and cut the wire, they probably never did it properly, which led to years of free cable tv

anyways, since i live in an apt now, can i still call rogers up about the bell thing, it wouldnt seem it would work because apts cant have satellite dishes


they will most likely offer you the deal, just be polite about it ... and if they dont try again... because like in all business worlds and how they do, rogers wants your business..and if you dont go to them their competitor gets you so their willing to offer as long as its reasonable to keep you to stay with them.

the lady on the phone kept saying how we have only been with them for 1 year and such... I would have expected her to use her customer relations knowledge and look through our accounts, consolidated balance and everything to notice we have actually been with them for over 7 years...


also if you need a point to argue, say how you pay bills always on time and if you go over the bill say how you always pay extra there youve been generating revenue and if they dont want to match the deal then sure your more then happy to discontinue the service with rogers and please help me cancel my account.

[errorinexcellence]

[QUOTE=errorinexcellence;6045691]$22 cable and $35 internet !


looks like you got a real good deal...did you happen to get any HD channels thrown in? that is all I really want.. HD channels but hey man if your paying $22 a month with all that...I need to change...

[TorontoEh]

Hi guys,so picked mine up from rogers plus couple of days ago, and noticed this one has an SATA connection.

Ins't that realted to connecting to your external HD like eSata or something. I googled but was unsuccessful :(

If one of you is utilizing this function, please provide some info as how to connnect with your hard drive through cable or something

[HBP]

[QUOTE=straw_foot;6047579]

looks like you got a real good deal...did you happen to get any HD channels thrown in? that is all I really want.. HD channels but hey man if your paying $22 a month with all that...I need to change...

He got the HDPVR, so he gets the basic ~14 HD channels, he didn't get the specialty pack though, so he doesn't get the extended HD channels.

I believe you can only get the specialty pack if you pay for Enhanced cable, or VIP (not just basic), but don't quote me on that.

[Lord Denning]

Hi guys,so picked mine up from rogers plus couple of days ago, and noticed this one has an SATA connection.

Ins't that realted to connecting to your external HD like eSata or something. I googled but was unsuccessful :(

If one of you is utilizing this function, please provide some info as how to connnect with your hard drive through cable or something

It is supposed to work with any esata external and up your harddrive space.

I tried that with a Seagate Freeagent Pro, but according to the interweb that specific external drive and the SA boxes aren't friends.

There was a website with a database of which esata casings worked well.

[errorinexcellence]

If you can...

whats the 14 basic HD channels?
and whats the extended hd channels.

cant seem to find anyhting on google, but regardless I would prob have to pay that price because of fairchild.
so it would be $53/ month for VIP package + fairchild + extended HD + hdpvr for 2 years, no contracts at all.

not bad ?

[TorontoEh]

[QUOTE=errorinexcellence;6048011]

He got the HDPVR, so he gets the basic ~14 HD channels, he didn't get the specialty pack though, so he doesn't get the extended HD channels.

I believe you can only get the specialty pack if you pay for Enhanced cable, or VIP (not just basic), but don't quote me on that.

That is true. I've confirmed that with rogers rep. He said if you upgrade to VIp only then we could give you 3 months free SPECIALITY HD...though folks on this thread have received 12 months..

[TorontoEh]

If you can...

whats the 14 basic HD channels?
and whats the extended hd channels.

cant seem to find anyhting on google, but regardless I would prob have to pay that price because of fairchild.
so it would be $53/ month for VIP package + fairchild + extended HD + hdpvr for 2 years, no contracts at all.

not bad ?

rogers website does mention what channels come with speciality HD...but not regular 16 HD Channels.

[Rome]

I know this is a little off topic. But does anyone else get a humming from their TV using the cables supplied with the Rogers box? It is REAL annoying!!!

[Labi]

I know this is a little off topic. But does anyone else get a humming from their TV using the cables supplied with the Rogers box? It is REAL annoying!!!


You must have your cables in the wrong way.. like a white is in a yellow spot.. my only guess, if its coming from your tv that is

[parry]

I know this is a little off topic. But does anyone else get a humming from their TV using the cables supplied with the Rogers box? It is REAL annoying!!!

This could be your solution..

http://www.axiomaudio.com/groundisolator.html
http://www.axiomaudio.com/global/images/products/main/groundisolator.jpg

First, try to call Rogers and complain. When the tech comes, show him the Isolator printout as shown above if he can't resolve the problem. He might have one or get you one. Or try a local car audio shop as well


On the other hand, after calling several times, I finally got 2 yr Free HD PVR and also the specialty pack included. FYI- Just have the Basic cable. Thanks to all folks here for the tips

[Nacho]

rogers website does mention what channels come with speciality HD...but not regular 16 HD Channels.

The regular 16 Channels depend on where you live. Here in NL, we get Discovery, National Geographic, and TMN included (even though I don't have regular TMN). The channels in Ontario (from Rogers Website) are:

341 HD Pay Per View 1
502 HD Rogers Sportsnet
507 The ScoreHD
508 HD OMNI.1
509 HD OMNI.2
512 HD SUN TV
513 HD CBC Toronto (CBLT)
514 HD SRC Toronto (CBLFT)
515 HD Global Toronto (CIII)
517 HD CTV Toronto (CFTO)
519 HD Citytv Toronto
525 HD PBS (East)
527 HD ABC Buffalo (WKBW)
528 HD CBS Buffalo (WIVB)
529 HD NBC Buffalo (WGRZ)
531 HD FOX Buffalo (WUTV)

[GreenEggsAndSpam]

I just called Rogers just now and they gave me the 2 free years of HD PVR service. Told them the Bell story.
Actually, Bell ExpressVu currently is giving away 1 free year of HD or PVR Service. I recieved a letter in the mail today.

I didn't ask for anything else with my bill, like extra channels or something. I didn't want to get greedy. So continuing to get my HD cable paid for was good enough for me.

[errorinexcellence]

can someone either pm me those extended hd channels or link me, because my browser at work doesnt support rogers site...it wont load the menus

TIA

Okay just for CABLE TV HDPVR if you know the price, what are you paying monthly for it and what do you get?
Im guessing some are paying basic $23 a month and you get those free 16HD channels with it?
Some are paying VIP pack $53 a month and getting extended HD specialty channels with it ?

[Azxster]

Got HDPVR after fighting for it... no specialty channel package.

First CR promised it but call back tomorrow to do the changes. Second CR refused it and override's CR1. Talked to management, got HDPVR for 2 years only. Since they put me on hold so long... I finished filing my complaint with the ministry.

[silvery]

I just called to cancel my services, seeing if they would offer me the 2 year HD PVR and they wouldn't, only offered me a 10% discount on internet so i said forget it cancel my service.... and they did!!! Now i got to call back and beg them, i can't go with bell because i'm in a condo and satellite is no-go!!!

[wingzero007]

from what I've read they it will take at least a couple of days before they cancel your cable.

most likely you'll receive a call from rogers asking you to reconsider.

[Azxster]

Did you speak to Customer Relations or Customer Service?

[Shojin]

This could be your solution..

http://www.axiomaudio.com/groundisolator.html
http://www.axiomaudio.com/global/images/products/main/groundisolator.jpg



LOL!

When I first saw this I thought it was a muffler and tailpipe and that you were being a smartass.

[silvery]

Did you speak to Customer Relations or Customer Service?

I have no idea i got transferred like 3 times before getting to the right dept. But the girl was really nice and asked me "what can we do to keep you with us?" i said a HD PVR for 2 years would do it and they said no can do, and proceeded with my cancellation, even though i've been a loyal/on time paying customer for like 5 years....

[kid_icarus]

I have no idea i got transferred like 3 times before getting to the right dept. But the girl was really nice and asked me "what can we do to keep you with us?" i said a HD PVR for 2 years would do it and they said no can do, and proceeded with my cancellation, even though i've been a loyal/on time paying customer for like 5 years....

sorry if i haven't caught your other posts... but...
did you simply ask for 2 years free...???

because if you did then it would make you sound like some greedy person trying to rip off rogers.

this thread has mostly been able to get pvr by asking for a OFFER match to bells 2 years free.... rogers obviously doesn't want you to go to a competitor... but if all you're going to do is make it sound like all you want is to gouge rogers for all they can give you for free then i'm sure most customer reps could care less....

anyways once again i apologize if i missed your other posts where you've said that you might have asked for a match to bell's offer... otherwise... you probably asked for it.

[silvery]

No, i told them Bell had a Free HD PVR offer, but didn't say for how long. I spent a long time with them going over my bill, seeing what they could offer before i asked for the PVR and said i was going to cancel, but didnt want to bore you with the details....

[superdsi]

Just talked to Cogeco.

The deal is:

HD terminal free for 2 years (no need for PVR)

One basic box free for one year

Free HD service for 1 year

Free Discovery Channel (Extra HD service) for 6 months

7 free pay per view movies

One call 15 minutes. CSR and then to retentions.

Was very easy.

[jiffylube1024]

For those saying they got a second free PVR from Rogers by referencing a similar Bell deal - does such a Bell deal exist (or did it ever)?

I want to buy a 8300HD pvr but the sales are on such limited quantities and regular price is ridiculously high.

So I just call up Rogers and say Bell offered me 2 PVR's for no rental charge??

[straw_foot]

[QUOTE=errorinexcellence;6048011]

He got the HDPVR, so he gets the basic ~14 HD channels, he didn't get the specialty pack though, so he doesn't get the extended HD channels.

I believe you can only get the specialty pack if you pay for Enhanced cable, or VIP (not just basic), but don't quote me on that.

Yes - that's correct. For HD channels I've got the basic free ones (there are 16 of them, I think), and in order to get the extra HD channels I was informed by the friendly CSR that would have to upgrade my basic cable by spending another $18 (plus tax and tip..) to get something called Classic Combo.
My $22 cable package augmented by the HDPVR and the basic HD channels (which are actually quite comprehensive) provides more than enough programming for my needs, so for me the upgrade clearly isn't worth it.

[keithse]

This is not necessary the case, I called to cancel my service since I was moving out to a new place. They said I have to give 1 month notice in advance, so they will stop my service 1 month later, but then after a few hours, all of the Rogers service (Home Phone, Internet, TV cable were not in service) and I have call back to have them reset.

from what I've read they it will take at least a couple of days before they cancel your cable.

most likely you'll receive a call from rogers asking you to reconsider.

[bballjones]

Called in and talked to a Lisa in the Cancellations dept. Told her that I was offered the Bell deal and wanted to see what Rogers could do before a decision. She said that they don't/can't do anything with the hardware and couldn't give me free hdpvr for 2 years but only discount off my bill. Complete lie but I said ok, how much can you take off then. was offered 15% off. I said I appreciated the offer but that I'd have to go ahead and cancel. Didn't get another offer or put through to Rentention so I ended going through with the cancellation. Haha, oh well at least this will save me 100 bucks a month. Was thinking about cancelling and going with OTA anyways. I've got til end of the month. Let's see if they call back and offer anything before then, if not I'll just go through with the cancellation.

[valerka]

Called Rogers Yesterday saying that I was offered a free HD box by Bell. So I want to cancel or for them to match it. The lady at the cancellation dept. told me that she can't do it, only thing she can do is offer me a free regular box. Reason being is that I canceled my High speed internet with Rogers to get the free xbox from dell. She told me that if I sign up back for the interned she will give me HD PVR, and I was like yeah right! So I guess another lost customer. Will be going FTA route.

P.S.
Should have asked for free HD PVR before I canceled internet service. Learn from my mistake.

[bluga]

I called today and they said they don't match Bell's HD promotion because they have superior service.

What an a$$.

[LoveRFD]

can someone either pm me those extended hd channels or link me, because my browser at work doesnt support rogers site...it wont load the menus

TIA

Okay just for CABLE TV HDPVR if you know the price, what are you paying monthly for it and what do you get?
Im guessing some are paying basic $23 a month and you get those free 16HD channels with it?
Some are paying VIP pack $53 a month and getting extended HD specialty channels with it ?

From rogers.com:

Upgrade to the HDTV Specialty Channel Pack** for an additional $7.95/month, and you'll receive HD TSN, HD Discovery, A&E HD, HD Net, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, and HD Fox Seattle.

[HBP]

You guys that aren't getting it are doing it wrong.

Don't say you want them to match it, don't say anything. Tell them you want to cancel, when they ask why, simply respond Bell has offered me the 2-years PVR, and that's definitely more affordable.

Then see if they offer it. This worked for me 2-3 days ago.

[puroeuro]

FINALLY!!!

after the 5-6 time calling in to rogers they gave me the HD PVR free for 1 year.

I kept calling saying i was currently with bell and had the hd pvr receiver for 2 years, a few time i was passed on to their "department" that has all the current promo's. Never got anything.

Finally yesterday i told them the same story and how i purchase a new TV from futureshop about 1 year ago and never got the free HD with new tv purchase offer. She said she would put it on my file if i can get that from futureshop that i wouldnt need to send in proof of purchase since its passed their 3 month mark. She ends up telling me she now might be able to put it through without that promo code *im laughing at this point, i worked at a call center before and know how it all works.

She ends up saying "ohh look at that it went through i didnt need the promo code"

if you haven't gotten the box keep on calling, some people got lucky the first time but took me 5-6 times.

[puroeuro]

You guys that aren't getting it are doing it wrong.

Don't say you want them to match it, don't say anything. Tell them you want to cancel, when they ask why, simply respond Bell has offered me the 2-years PVR, and that's definitely more affordable.

Then see if they offer it. This worked for me 2-3 days ago.

that wouldn't work for my case, im not a current rogers customer and im not even with bell i just told them i was with bell and had the hd pvr free for 2 years.

[Badman]

i didn't even tell rogers that i was canceling and they gave my the deal. All i had said is that i had just got a call from Bell about this deal and i'm wondering if you can match it. after 5 minutes they said okay:razz:

[hi_me_again]

I don't have rogers cable; but I did call them yesterday asking for 2-year free HD pvr, they were willing to offer to me even with basic cable. I am surprised that some of you are having trouble getting free pvr. I called sales and then they transfer me to retentions since sales do not offer 2 year deal.

[jasang]

What's everyone going to do once the 2yrs is up? Start paying for the box?

[ChiGGz]

What's everyone going to do once the 2yrs is up? Start paying for the box?

Going for the "4 years free HD" promotion =D
Call me Psychic.

But seriously, isn't the HD only turnover in 2009? I suspect these boxes will be free by then anyways.

[errorinexcellence]

there is no "right" way of doing it or doing it wrong...it all comes down to the factors of who your talking to, their mood, and how you are to them...all in all it honestly 90% depends on the damn CSR, if they wanna be a prick by all means you get crap in the end..


remember that customer relations is the last person you speak to, their the one that has all the power to either reward you with benefits or very well cut your service off... so these are the people that have the authorization to do so...there is no HIGHER up, there is no MANAGER in this, there is a manager but like everyone thats work in a call center knows, the manager doesnt have more power he just takes the complaints for the ones that ask to be transfer to him...hes just there so theres someone they can transfer it away to but thats about the end of the line as it gets.

you can either negotiate and ask nicely and itll work, or it cant because the person on the other end of the phone decides he doesnt want to click a few buttons and type a few words here and there to give you the promotion, he just wants to sit there with his headset on and keep saying nope... what can you do, thank him for his time and hang up and try again... but remember this is a call center, and ppl pull up your records and can leave comments at any time. they can very well flag your acct and you no longer will have much leverage, so just try to work your magic....


but remember this threads been out for a while, eventually they just say screw you guys and only offer it to the real loyal customers.

[HBP]

that wouldn't work for my case, im not a current rogers customer and im not even with bell i just told them i was with bell and had the hd pvr free for 2 years.

My comment was referring to the people who actually ended up canceling their existing subscription.

there is no "right" way of doing it or doing it wrong...it all comes down to the factors of who your talking to, their mood, and how you are to them...all in all it honestly 90% depends on the damn CSR, if they wanna be a prick by all means you get crap in the end..


remember that customer relations is the last person you speak to, their the one that has all the power to either reward you with benefits or very well cut your service off... so these are the people that have the authorization to do so...there is no HIGHER up, there is no MANAGER in this, there is a manager but like everyone thats work in a call center knows, the manager doesnt have more power he just takes the complaints for the ones that ask to be transfer to him...hes just there so theres someone they can transfer it away to but thats about the end of the line as it gets.

you can either negotiate and ask nicely and itll work, or it cant because the person on the other end of the phone decides he doesnt want to click a few buttons and type a few words here and there to give you the promotion, he just wants to sit there with his headset on and keep saying nope... what can you do, thank him for his time and hang up and try again... but remember this is a call center, and ppl pull up your records and can leave comments at any time. they can very well flag your acct and you no longer will have much leverage, so just try to work your magic....


but remember this threads been out for a while, eventually they just say screw you guys and only offer it to the real loyal customers.

Of course there is a wrong way. If you're not getting it... you're doing it wrong.

[errorinexcellence]

Of course there is a wrong way. If you're not getting it... you're doing it wrong.

okay there buddy

[keithse]

Thanks OP for bringing up this good deal and thanks all the people for contributing all the advice on how to negotiate it. I finally got the 2 year HDPVR free today. I tried once 1 month ago and wasn't successfully though.

[fusion2k]

Just picked up a HDPVR free for 2 years after a 5 minute conversation with Rogers.

Here's my conversion below

Me: Bell sent me an offer for a free HDPRV for 2 years with no commitment, I was wondering if you can match that.

CSR: Please hold sir

CSR: I'm going to transfer you to (I forget) with high priority

5 seconds later....

CSR: What was that Bell offer? We can match that no problems. Go pick up your box :)

Thanks to the OP :D

[biggerthanboykins]

they tried to give me a different offer,
I said....well that is just not good enough but thanks anyways.

Please hold for me sir...

Okay it looks like i'll be able to match that offer, when will you pick up the box?

I love you guys..

[silvery]

sorry if i haven't caught your other posts... but...
did you simply ask for 2 years free...???

because if you did then it would make you sound like some greedy person trying to rip off rogers.

this thread has mostly been able to get pvr by asking for a OFFER match to bells 2 years free.... rogers obviously doesn't want you to go to a competitor... but if all you're going to do is make it sound like all you want is to gouge rogers for all they can give you for free then i'm sure most customer reps could care less....

anyways once again i apologize if i missed your other posts where you've said that you might have asked for a match to bell's offer... otherwise... you probably asked for it.

Just tried calling them to stop the cancellation on my services, and they said i will lose all my special rebates/discounts if i re-activate!! Is this how they treat loyal long time "VIP" package customers?? My bill will apparently go up from $101 to $150 per month for just internet/VIP Cable!! It seem as if they couldn't care less about your business, i stuck with the cancellation order and will find something else for internet, but i'm kinda stuck for cable as i live in a condo townhouse and can't get satellite put in! Any ideas/help/comments would be much appreciated!!

[samson]

Just tried calling them to stop the cancellation on my services, and they said i will lose all my special rebates/discounts if i re-activate!! Is this how they treat loyal long time "VIP" package customers?? My bill will apparently go up from $101 to $150 per month for just internet/VIP Cable!! It seem as if they couldn't care less about your business, i stuck with the cancellation order and will find something else for internet, but i'm kinda stuck for cable as i live in a condo townhouse and can't get satellite put in! Any ideas/help/comments would be much appreciated!!

Can someone in ur family sign up under their name? How long before your 30 days notice is up? I read on here Rogers will try to make you stay and call u up within those 30 days.

[iamfat]

just called, got:

- 24 months free HD PVR
- 12 month free HD programming
- 20% off internet

[expergo]

I'm trying to get another PVR. Has anyone had one of their promotions expire and gotten another one right after? They said I have to wait 3 months before they can offer me another promotion.

[Anteros]

I called today and managed to get the free HD PVR for two years. I got transferred three times and finally someone at the cancellations department gave it to me.

Thanks for posting your experiences with this everyone.

[johnsmithy]

Just called the main Roger's number. The CSR was honest and said that he couldn't match the Expressview offer and offered to transfer me to the retention dept. Spoke to a nice lady there and not only did she gave me the HD PVR for my existing account (I take care of the account for another family member) and a new account (I just moved), she reduced my monthly cable bills from $45 to $41 (for VIP digital cable)!

[Badman]

hey a little off topic but how much is the vip package?

[pcnx]

Just tried to call in to get the 2 years PVR deal as a new customer and the CSR claims no one is getting this deal unless you turn-in a bell PVR:evil: Well, I am going to try my luck again later.

[JWL]

Just called the main Roger's number. The CSR was honest and said that he couldn't match the Expressview offer and offered to transfer me to the retention dept. Spoke to a nice lady there and not only did she gave me the HD PVR for my existing account (I take care of the account for another family member) and a new account (I just moved), she reduced my monthly cable bills from $45 to $41 (for VIP digital cable)!

Just had a similar experience. I said Bell called about transferring my phone and TV (which they actually did on Saturday). First he reduced my cable from $55 to $43 and reduced my phone by $10 per month (for 1 yr) + 500 mins LD. Then I pressed a bit about matching the HD PVR. He went away for a minute and then asked when I would like to pick it up! WOO HOO!

Thanks OP and others who provided advice!

[cofh]

Well, I've spoke to two reps today with absolutely no luck and no offers for even a discount.

I've been a Rogers subscriber only since July and went from basic cable to basic digital recently. I'm paying $50 for basic SD with an extra outlet. This seems really high to me.

I don't have any other services with Rogers, so the combination of being a short term customer, with a pretty barebones account probably makes this a no go for me.

The best they were offering me was $68/mth plus tax for VIP + HD Standard Terminal (no PVR) + More Movies Theme Pack.

[Jamie]

It worked for me, My friend called me and told me he called Rogers and said Bell offered a free HDPVR for 2 years if he switched.
Rogers matched the offer, so he told me yesterday and I called and now have a HDPVR for 2 years free..:)
BTW I tried this before and was told no, about a year ago..
Now I am happy..:)

[kiz5]

Acted completely clueless when I called into Rogers two days ago.

- Told them of the 'situation' ... "Bell is now available in my building, and they're giving us a free HDPVR thing for 2 years, and they're willing to give us a 2nd because we have 2 ... I'm personally not interested in switching but my mother wants to because of the costs it'll save us ... is there anything you're able to do to help me with that? I truthfully don't want to leave Rogers."

Guy put me through to Retentions, where he told me about what it was, and how it was something we can't normally access (I said sorry, I didn't mean to go to the wrong option on the phone). Told me to give them the situation I'm in, so I did.

So, I received:
- 2 HDPVRs free for 2 years
- 2 SD boxes free for 1 year
- 20% off of the rest of my bill

Mind you though, my mother has been with Rogers for 20 years, FWIW. They said they normally wouldn't even consider giving both, and would normally let someone walk under that situation ... but they were able to accomodate us.

Both were VERY, very nice. Surprisingly, both were males as well. Figured the female CSRs would be the nicer ones ... though they're easier to get on a 'bad day'.

Thanks RFD!

[johnsmithy]

hey a little off topic but how much is the vip package?

i believe it's listed price is around $58 see (http://www.rogers.com/web/link/ptvBrowsePackagesFlowBegin?forwardTo=landing) but you know better than to pay that ;)

[Anteros]

Just tried to call in to get the 2 years PVR deal as a new customer and the CSR claims no one is getting this deal unless you turn-in a bell PVR:evil: Well, I am going to try my luck again later.

They said the same thing to me at first. After that I said I would like to cancel. I was transferred to another department (cancellations?) and that person gave me the deal.

I think they say that at first to gauge how serious you are.

[canadiankorean]

This no longer applies, i have tried calling ever since this post was put up here.

And they keep telling me they cant, i spent about 1 hour on the phone yesterday even passed on to customer retention and they couldnt match a "FREE HD PVR" they told me the only one they have is the (when you purchase a new tv) so if you bought or are buying call them and you need proof of purchase seems like you get the HD PVR for 6 months and/or the HD box for 1 year.

good luck

So Puroeuro, have you tried again?

[Moby]

I called in monday night and got 2 years of HD pvr service. You just have to make sure you are talking to the customer relations rep and not the first tier .

[aming]

What is the 2 year deal from bell?
Is there somewhere online that I can see this, or is it just a special unadvertised offer?

[White_S2K]

OK I got a question .. does this only cover 2 years free for the rental of the box and everything for the PVR or are you guys actually getting the service (cable monthly fee) for free for 2 years also ?? Cause I called in and she told me that I can get the box for 2 years free ONLY.. so I told her I would call bell cause im pretty sure that they offered free rental for box and also free service .. need help asap gotta call back....


oh and if it is just the rental of the box .. is there anything else I can push for in my situation ?? :lol:

[wingzero007]

you should be able to get 1 year of free HD specialty programming for free ie National Geographic, Discovery HD. which is about $8 a month. I also got $10 off my cable bill in addition to the free pvr for 2 years and free HD programming for a year.

you get free HD channels for channels you already have as in your cable package. so if you get PBS already you should get PBS HD. If you only have basic cable I think you'll probably just get stuff like CTV, ABC, CBS etc etc.

[mangoman]

OK I got a question .. does this only cover 2 years free for the rental of the box and everything for the PVR or are you guys actually getting the service (cable monthly fee) for free for 2 years also ?? Cause I called in and she told me that I can get the box for 2 years free ONLY.. so I told her I would call bell cause im pretty sure that they offered free rental for box and also free service .. need help asap gotta call back....


oh and if it is just the rental of the box .. is there anything else I can push for in my situation ?? :lol:

If you worded it like that the rep may have understood you to mean that you were expecting the box and your cable fees all for free - hey they are running a business so I don't think you can expect that! As someone else posted, you should be able to get some sort of HD programming thrown in depending on what level of service you are currently at (Basic cable vs. some other upgraded pkg.) - I tried to get one of the specialty packs thrown in as a free trial and they wouldn't budge. :( But free HD-PVR for 2 years? awesome! :D

[SENSEI]

OK I got a question .. does this only cover 2 years free for the rental of the box and everything for the PVR or are you guys actually getting the service (cable monthly fee) for free for 2 years also ?? Cause I called in and she told me that I can get the box for 2 years free ONLY.. so I told her I would call bell cause im pretty sure that they offered free rental for box and also free service .. need help asap gotta call back....


oh and if it is just the rental of the box .. is there anything else I can push for in my situation ?? :lol:

As long as you have a rental HD box or HDPVR, you'll get the basic HD channels for free as well. There is a $2.99/month for digital service fee that is charged extra to get the digital channels. The HD channels are included with this $2.99 fee, but you need an HD box or HD PVR to decode them onto your TV.

There is a specialty HD package you can add on for $7.95 a month. This gives you extra channels in HD that you can't get simply by plugging in an HD box.

You can try to ask for free programming, ask for % off the top of your bill, ask for an additional HD non PVR box, ask them to sing a xmas carol...whatever...you can't get too greedy here.

People are talking as if rogers HAS to give it to us, or is EXPECTED to give these deals to us. They don't. Get whatever you can, but don't expect anything.

[bballjones]

Called in and talked to a Lisa in the Cancellations dept. Told her that I was offered the Bell deal and wanted to see what Rogers could do before a decision. She said that they don't/can't do anything with the hardware and couldn't give me free hdpvr for 2 years but only discount off my bill. Complete lie but I said ok, how much can you take off then. was offered 15% off. I said I appreciated the offer but that I'd have to go ahead and cancel. Didn't get another offer or put through to Rentention so I ended going through with the cancellation. Haha, oh well at least this will save me 100 bucks a month. Was thinking about cancelling and going with OTA anyways. I've got til end of the month. Let's see if they call back and offer anything before then, if not I'll just go through with the cancellation.


Update: Just got a call from Rogers wanting to know why I was cancelling. Told them the same story. They didn't offer any new deals but asked whether i received my final bill and whether I knew where to return the box. They don't think I'm really gonna cancel. i have a feeling they'll call back again.

[aming]

I called today with no luck. We have been with rogers for 15+ years, and have had their high speed internet since it came out. We also have 4 cell phones in the household, and their home phone service.

They wouldnt even give any consideration to the notion. I dont know what gives.... How is everyone else getting this deal?

Im not willing threaten to cancel, becuase I dont want it to backfire so Im shopping around with bell now. If I can get their internet and TV for less than what Im paying, then im going to go for it. Sympatico has a better TV package anyways and Im looking forward to watching 6 hockey games on 1 screen..


BUT seriously, I want to get the PVR for 2 years without hassle...

[peteryorkuca]

I called today with no luck. We have been with rogers for 15+ years, and have had their high speed internet since it came out. We also have 4 cell phones in the household, and their home phone service.

They wouldnt even give any consideration to the notion. I dont know what gives.... How is everyone else getting this deal?

Im not willing threaten to cancel, becuase I dont want it to backfire so Im shopping around with bell now. If I can get their internet and TV for less than what Im paying, then im going to go for it. Sympatico has a better TV package anyways and Im looking forward to watching 6 hockey games on 1 screen..


BUT seriously, I want to get the PVR for 2 years without hassle...

I got one last week with only hassel of waiting on the phone for the next rep came on the phone. Got transferred 2 times, first from customer service to customer relation to customer retention.

I basically did what someone here told to do and that was ;

"Hi, I have just received a deal from bell for their HDPVR for free for 2 years. Could you match it? I am happy with my current service with rogers and hoping if you can match that, but the deal was too good to ignore." 3 times to each rep I was transferred to.

Anyway, I got 'when would you like to pick one up?' They also threw in 1 year free 7.99 HD specially service. But since I got basic cable only those channels didn't work, when I call back to see whats up(again transfer 3 times), they explained and I told them thanks anyway.

Key here is don't be greddy and just take the offer they give you.

[canadiankorean]

I called today with no luck. We have been with rogers for 15+ years, and have had their high speed internet since it came out. We also have 4 cell phones in the household, and their home phone service.

They wouldnt even give any consideration to the notion. I dont know what gives.... How is everyone else getting this deal?

Im not willing threaten to cancel, becuase I dont want it to backfire so Im shopping around with bell now. If I can get their internet and TV for less than what Im paying, then im going to go for it. Sympatico has a better TV package anyways and Im looking forward to watching 6 hockey games on 1 screen..


BUT seriously, I want to get the PVR for 2 years without hassle...

What did you say?
How did you start the conversation?

[aming]

I told them the truth...

I bought a plasma over the weekend and I got the 1 year free HD box rental with it. I told them I heard about Bell's 2 year PVR promotion and asked if they could match it.

Thats pretty much it. The lady simply said they dont match competitive offers, and then we went on our merry ways.

Its a shame, cause now that ive looked at what bell offers, id be more inclined to order their services. More HD channels, and an amazing hockey and basketball package. I could care less about regular cable as it looks like ass on a 50 inch..

[NoIdea]

I have both internet and cable services with Rogers and my cell phone plan is under special corporate rate. I call yesterday and I honestly told the rep.. This is what I said: I have been a good Rogers customer for almost 20 years anjd I recently acquired a HDTV and would like to upgrade my current cable service (analog to digital), what is the best deal that you can offer?

This is what I got:
20% internet discount for 12 month.
Upgrade from basic cable to VIP package for $52.99 (for 12 month current promotion)
Got a standard digital box for free (I have been subscribing 2 cable jets all the time)
Got a HD PVR free for 2 years.

I am paying approx. $15 more but got VIP package and 1 SD box and a HD PVR.

I will call them after 12 month when the 12 month promotion is up.

[canadiankorean]

I told them the truth...

I bought a plasma over the weekend and I got the 1 year free HD box rental with it. I told them I heard about Bell's 2 year PVR promotion and asked if they could match it.

Thats pretty much it. The lady simply said they dont match competitive offers, and then we went on our merry ways.

Its a shame, cause now that ive looked at what bell offers, id be more inclined to order their services. More HD channels, and an amazing hockey and basketball package. I could care less about regular cable as it looks like ass on a 50 inch..


I think that's where it didn't work.
You said you heard about a Bell promotion and asked if they can match it.

Rogers won't match it but will try to offer something close to it.

I would have said that Bell called me and asked to switch if they offered 2 yrs free HDPVR and the full HD service for $59.95 (or something like that)..
Tell Rogers, the offer is tempting but you would like to stay with Rogers if something similar is offered.

Rogers should then transfer you to retentions (or the next level).. and they should be able to 'match' the bell offer.

[Kujo]

I just called, and got the HDPVR free for 2 years. :) It took like 5 mins. To the first sales a rep, I just said Bell called, and offered their HDPVR free for 2 years, and I was on the verge of switching. I just wanted to see if Rogers would match the offer. Was transferred again, gave them the same speech. Done.

I was tempted to ask for additional discounts, like waving the HDTV Specialty pack fee for a year, which I just added a few months back, but I didn't want to get greedy.

My free 10 month term ended like 3 months ago, so I'm happy.

[Balduno]

Has anyone tried this with success from Shaw out West?

[morgs]

I just called, and got the HDPVR free for 2 years. :) It took like 5 mins. To the first sales a rep, I just said Bell called, and offered their HDPVR free for 2 years, and I was on the verge of switching. I just wanted to see if Rogers would match the offer. Was transferred again, gave them the same speech. Done.

I was tempted to ask for additional discounts, like waving the HDTV Specialty pack fee for a year, which I just added a few months back, but I didn't want to get greedy.

My free 10 month term ended like 3 months ago, so I'm happy.

Yeah I didn't want to push it at that point either. but about 4 days later I called back up really politely and said that "for some reason I am not getting the HD add on pack channels and I don't see the 10% discount you offered on my bill for high speed internet for 1 year." they transfered me to retentions, gave the same speach and they added it on. Done and done!

[Best Men $ U]

Done.

I just asked. and received.
She said " you dont have a PVR on your account ...so i cant discount it .... but if you go pick one up I will make it free for 24 months. Just let me know when you will be picking it up and i will add the discount to your account"

Oh, and i got 10.00/mth off my home phone if "i promise" to stay with them for 1 yr.


17.30 telus EPP plan - DONE
Free blackberry World - DONE
Free PVR for 24mths - DONE
What next?

Have i said how much I love this site!

[jeremyherring]

thanks for the advice guys. I have had a free PVR for almost 2 years with the ditch the dish promotion, just called and said Bell called my GF and offered her free HDPVR for 2 years, but that I hated Bell and really didn't want to switch. Mentioned that VIP was kinda expensive, and that even though I lived in a luckily south facing apartment, the effort for installing a sat dish was worth cable + $25 rental.

I got 2 yrs HDPVR + extended HD channels for 2 months ... account is 1 yr 8 months old, only other service I have is a cell phone (internet and voip through cybersurf). I just asked for customer relations as soon as the first guy picked up, they transferred me and 5 mins later it was done :) Nice guy named Avis was the CSR.

[tarheel_06]

Nice. I just picked up my HDPVR box from Rogers, free for 2 years! I called in and said we got a call from Bell offering us free HDPVR for 2 years, and was wondering if they could offer something similar. The customer service rep said "I'm sure we can since you guys have been customers for more than 10 years."

So she transferred me to customer relations and the guy gave it to me. I went to Rogers Plus to pick up the box, and had it up and running in an hour.

Note that the customer relations guy said that they're only authorized to match this 2-yr HDPVR offer until Dec 17. I dunno if he was bs-ing, but just thought I'd throw it out there.

[help_questions]

what phone number are you guys dialing?

[Gamepro]

Has anyone tried this with success from Shaw out West?

Yeah I also want to know this...Shaw won't budge on their damn over-priced HD PVRs...

[kiz5]

what phone number are you guys dialing?

1-888-Rogers-1, asking for Sales. Sales then re-directed me, after giving the "special department" note to me. Even actually gave me a heads up to mention about "cancelling" and they'll treat it more seriously.

[peteryorkuca]

1-888-Rogers-1, asking for Sales. Sales then re-directed me, after giving the "special department" note to me. Even actually gave me a heads up to mention about "cancelling" and they'll treat it more seriously.

Just a note, one guy in few pages back mentioned about cancelling so Rogers cancelled the services. Unfortunately for him, he wasn't serious about cancelling and it was only service that was availible at his condo.

So, unless you are serious about cancelling, I wouldn't use petty threats with Rogers. I treated them like real human beings and got treated like one and received my HDPVR, see one page back.

[luvdadeals]

I am still in my "ditch the dish" contract (expires end of Jan).

I called and they said they couldn't do anything until my current deal is up but I noticed a few posts back someone said they can only match this until dec 17th.

Has anyone had any luck renewing their ditch the dish while still in the contract?

thanks

[Gamepro]

Is this Bell HD PVR 2 years offer actually still going on? I can't find anything about it on their site.

[jeremyherring]

I am still in my "ditch the dish" contract (expires end of Jan).

I called and they said they couldn't do anything until my current deal is up but I noticed a few posts back someone said they can only match this until dec 17th.

Has anyone had any luck renewing their ditch the dish while still in the contract?

thanks

look one page back ;)

my ditch the dish with SDPVR didn't expire until May 2008 but they gave this to me.

[mutantstar]

Not sure if the Bell deal is still going on, but I just got off the phone with HDPVR for 2yrs, Specialty HD Channel Pkg for 1yr and it all starts in January after my current promotion (6mos free from purchasing HDTV) runs out.

[luvdadeals]

Just got off phone with Rogers customer relations:


2yr free HDPVR (extending my current ditch the dish)
Grandfathered me into 15% off all my services (only have 2 so was only 5% bundle discount)
Half price 2nd HD receiver (non pvr) for 1 year plus VIP package discount (only paying
$2 a month for it)

as an FYI - they said that in the new year the maritimes will finally get dual tuner pvr!!! I know ontario has had them for a while but this is big for us down east.:)

[aming]

I called again, and this is what they told me...

I can get the 2 year PVR for free, but first, I have to:

-Cancel my current rogers service and pay any outstanding penalties
-Sign up for Bell's service
-Bring my Bell equipment to Rogers (i.e. cancelling and paying more penalties)

ONLY THEN will they give me the 2 years free PVR rental


I cant believe the morons they hire... Why the hell would anyone go through all that trouble and still end up paying more?

Im just going to call and cancel my services. If they want to give me the PVR, then can; If not ill just get it through Bell and save myself the hassle with dealing with idiots. No amount of money saved is worth this kind of service.

[peteryorkuca]

I called again, and this is what they told me...

I can get the 2 year PVR for free, but first, I have to:

-Cancel my current rogers service and pay any outstanding penalties
-Sign up for Bell's service
-Bring my Bell equipment to Rogers (i.e. cancelling and paying more penalties)

ONLY THEN will they give me the 2 years free PVR rental


I cant believe the morons they hire... Why the hell would anyone go through all that trouble and still end up paying more?

Im just going to call and cancel my services. If they want to give me the PVR, then can; If not ill just get it through Bell and save myself the hassle with dealing with idiots. No amount of money saved is worth this kind of service.

Maybe your account is flagged? There are harda$$ reps in many corporations that deal with harda$$ customers including bell just so you know.

My 2 calls to Rogers, each length in ~5mins, including 2 transfers was pleasant and to the point. End result was in my favour.

[aming]

Ive only called the for the deal twice, and have never called before for any type of promotion deal. If you dont believe me, check my post count :P


Seriously, I dont see how my account can be flagged. It doesnt make any sense to me. Bell has a much better television package anyways. If I have to threaten to cancel to get this I will. Either way, im going to win with a free PVR, or a better television package.

[ayb]

Ive only called the for the deal twice, and have never called before for any type of promotion deal. If you dont believe me, check my post count :P


Seriously, I dont see how my account can be flagged. It doesnt make any sense to me. Anyways, Bell has a much better television package anyways. If I have to threaten to cancel to get this I will. Either way, im going to win with a free PVR, or a better television package.

I think the problem in your case may be you are not getting past the first tier of CSRs. They cannot give you the deal. Next time you call, ask to be transferred to the retentions department. If they ask if you are cancelling, just say no, but you called earlier and the CSR said he was transferring you to retentions but got cutoff (in my case I did get cutoff, but was not sure where I was being transferred). If they ask why, then say you were approached by Bell with this deal..... and you were just wondering if they could match it (it helps to get ready with the "offer" Bell called you about). Don't even mention cancellation, if you get a CSR who's having a bad day, he might just call you in on it. As far as you're concerned, you are just inquiring.

[aming]

The fist call, I only spoke with a CSR.

The second time I called, I asked for retentions. I told the retentions persion about the offer and asked if they can match it, and she transferred me to someone else. This guy told me i have to cancel my Rogers, sign up with Bell, bring my Bell equipment in, then cancel with them to get the deal.

Im just looking for alternatives right now. Im going to find an offer good enough worth cancelling over. I found a better internet package. I just need to find the right satelite deal.

[hador7]

Is this Bell HD PVR 2 years offer actually still going on? I can't find anything about it on their site.


I also couldn't find the Bell 2-year free PVR deal on their website? Where is this Bell deal advertised and is it offered out west?

[nepean19]

I was the original poster of this deal. It never was on their web site, I just bluffed it out of them. If you are nice and keep the retention people on the phone long enough they will do it. If they say they can't, just call back.

Good luck.

[canadiankorean]

I also couldn't find the Bell 2-year free PVR deal on their website? Where is this Bell deal advertised and is it offered out west?

Doesn't exist.
Bell offer $120 off PVR...
But I know Bell would make better offers to make someone switch.

I had a Bell rep call and try to get me to switch home phone, internet and tv... but the offer wasn't the greatest. It was better than the website but not good enough.

[Vivig]

I was just recently shown this web page and cannot thank you all!

I called Rogers and received 2 years Free HDPVR, 1 year free Specialty HD channel, free installation and delivery. We will be turning in our other service provider's HD Box.


So thank you thank you all! :D

[ayb]

The fist call, I only spoke with a CSR.

The second time I called, I asked for retentions. I told the retentions persion about the offer and asked if they can match it, and she transferred me to someone else. This guy told me i have to cancel my Rogers, sign up with Bell, bring my Bell equipment in, then cancel with them to get the deal.

Im just looking for alternatives right now. Im going to find an offer good enough worth cancelling over. I found a better internet package. I just need to find the right satelite deal.
Dang.... you're right then, you spoke to a moron. You can always try again, some of us didn't get it until the 3rd or the 4th call. Mine took three.

[lurker99]

I called Rogers and received 2 years Free HDPVR, but no specialty HD channel.

[cassador]

Got it! :D

Many thanks to the OP and latest contributors to the thread.
Read through the last few pages and followed the advice of the people who succeeded. I am a long time customer of theirs with three services.

Once I got transferred to customer relations laid out the bell offer mentioning no contract. She replied that, that offer would include a contract. Focused on being a long time customer who would like to stay. Kept talking with her, was persistent, polite and patient and next thing you know she's asking when would I like to pick it up! :lol:

Time to hook everything up.

My first post, but a long time fan of the site.

[darincm]

worked for me after trying & failing two other times :)

[canadiandollars]

Just called and got in on this deal even though I only have basic cable and regular high speed internet with rogers . :D Thanks OP!!!

[bwong]

Got it!

I called Rogers today and got 2 year HDPRV free on my 2nd attempt.

Last night Rogers offered me 12 months free on HD only. I tried again this morning. First spoke to a customer service that I just bought a HDTV LCD and bell offers 2 years free HDPRV. Requesting Rogers offer me something (Be polite and nice to customer service). But she said Bell's offer only apply to new customer. I told her I don't really want to leave Rogers, however the deal from Bell is really attractive. Then she transfer me to Customer Relations. Customer Relations said we have been customers for over 15years and offer me 24 months HDPRV free right away.

I am happy about it.

Good Luck !

[paulwall9321]

Which phone number do i call to do this (any retention number like for wireless?) or is it just the general rogers number?

[help_questions]

success!

i called Friday and will be enjoying HDPVR for 24 months....

thanks OP!

[sketty55]

I just called the retentions line this morning and the guy told me that they don't have a package like this that can be matched. He told me that only thing he can do is give me a 10% discount. I have rogers cable, home phone, 2 cell phones, and basic cable already. I'll have to keep trying. Thanks to everyone for their advice.

[espenca]

As a Chinese Canadian, I used the Chinese CS line (1-866-406-7239) to get the offer. I just simply told them that I got an offer from Bell. Now, I got 1 HD PVR free for two years.

THANKS!

[deal2go]

I just got off the phone with Rogers - i got 2 years free HDPVR, 20% off High Speed Express, and Home Phone free for 6 months!!! :D

[parry]

ROgers rep says that you can't get "HD specialty channel pack" with Basic. They gotta promote you to combo to get that. Is that true? cuz' I just got my first bill and its messed up..

[iconfat]

Yes its true.
ROgers rep says that you can't get "HD specialty channel pack" with Basic. They gotta promote you to combo to get that. Is that true? cuz' I just got my first bill and its messed up..

[carmaster]

Is there a specific number you guys are calling?

[akt921]

I got it last week without much effort, my own digital box broke and they don't offer repair service. The lady on the phone immediately offer me the 24 months free HDPVR. It's getting easier now according to a lot of other posters here.

[PHR0898]

As a Chinese Canadian, I used the Chinese CS line (1-866-406-7239) to get the offer. I just simply told them that I got an offer from Bell. Now, I got 1 HD PVR free for two years.

THANKS!

Do you have to prove you are a 'chinese canadian' for this phone #.

[Daf]

this has helped me thanks!!!

[pr3dat0r]

Just called in today for my first time try, and the lady I talked to give me this deal right away. :lol: Thanks all!

[mike_9963]

I am hooking up cable and internet. I got the HD PVR and the HD Specialty pack free for 2 and 1 yr respectively. Also got a 20% discount on internet.

Think if you pay your bills and you tell customer relations you're looking at deals from Bell you can easily get this deal.

[ysalama]

called, in less than 5 mins got the deal even though the condo i live in provides rogers basic digital cable service for free and i already was paying around $30 a month for the HD PVR so it worked out great, saving on what I was already paying for.

Thanks to all rfd members for looking out for each other!!

[Wat_Da_Dealio]

OK, so I got my first bill and had a question for others who have the deal.

There was no mention of the HDPVR for two years anywhere on the bill (no mention of a PVR at all actually).
The Vip + TMN was correct as was the free HD channels and the $7.95/month HD channels.
What I'm wondering is why they are charging me $15 or $20 (not in front of me at the moment so can't remember the exact amount) for a digital box.
Isn't that supposed to be free for two years?
They don't call it a HDPVR or anything just $20 ... digital box fee.
I'll call them but wanted to know if anyone could fill me in here first.

I don't know what I'd do without the HDPVR, it's amazing.

[TechRock]

got my rogers bill...cable section was all over the place...pissed me off so much
here is the breakdown of what my bill look like this month:
Digital VIP Cable (Dec 13 to Jan 12) $58.07
VIP Digital Terminal (Dec 13-jan12) $4.49
Add: HD PVR Digital Terminal Rental (Nov 10 to Jan 12) $52.36
Add: Digital Services Fee (Nov 10 to Jan 12) $6.27
Add: HDTV Specialty Channel Package (Nov 10 to Jan 12) 16.68
VIP Discount (Dec 13 to Jan 12) -$6.98
Less: Discount (Dec 13 to Jan 12) -$4.54
Add: better Choice Bundle 10% Disc (Nov 10 to Dec 12)-$0.87
Better Choice Bundles 10% Disc (Dec 13 to Jan 12) -$5.25
Less: Digital box 12 month offer (Nov 10 to Jan 12) -$25.37
Cancel: Digital Services Fee (Nov 10 to Dec 12) -$3.28

Total: $91.98 not including tax

i was seriously piss when I saw this for 3 reason:
1) I order the Digital VIP Cable Service back in Oct ($52.99 for one year) and they forgot to do that for me which explains why I am paying 58.47 + 4.49
2) Specialty Channel was not free
3) charge me for 2 months...

so i called and i ***** and apparently they did had the note on the computer saying i wanted digital vip cale service at the price of $52.99...but the representative from last time didnt bother to do it for me....(no sorry or nothing and just said oh it will start at Jan)

second, they couldnt find the note for the free 1yr HD specialty channel and instead only saw what they assume to be the 3month free promo instead...i was seriously piss at the moment and told them that the reason why I agree to do the 1/2 price HD pvr was because it included the 1yr free specialty channel.....so we argue back and forth....she said rogers dont offer the promo i was talking about, i said the person did and told them i got their reference number and name

so i said fine, just cancel my hd pvr then because there is no point for me to have one if I wasnt getting the specialty channel for free for one year and the TV writers strike (which means no show to record anyways)
she said she cant do that in her department and decided to transfer me to the canceling department

at the cancel department, i told my story over again, the lady understood where i was coming from...so she decided to wavier off the full charge on the HD PVR and specialty channel starting on my next bill which means that my cable bill will come to 52.99 + tax for the upcoming Jan 12 to Feb 12 billing period and will stay that way until Nov 12 2008
so....i said i was happy with that, thank her and wish her a good holiday and we will see how my bill will be like around Jan 12

[Best Men $ U]

I just got my father-in-law one last night.

He got :
HD PVR
Digital box
and put on the VIP Program for 15.00 less than t should be.
and a crapload of free channels for 3 months...

He is geting all that for 20.00 less than he pays now for basic cable with no boxes.

Thats his Christmas gift out of the way!

Thanx RFD!


Oh and mine is picked up, installed and working great.

[mangoman]

OK, so I got my first bill and had a question for others who have the deal.

There was no mention of the HDPVR for two years anywhere on the bill (no mention of a PVR at all actually).
The Vip + TMN was correct as was the free HD channels and the $7.95/month HD channels.
What I'm wondering is why they are charging me $15 or $20 (not in front of me at the moment so can't remember the exact amount) for a digital box.
Isn't that supposed to be free for two years?
They don't call it a HDPVR or anything just $20 ... digital box fee.
I'll call them but wanted to know if anyone could fill me in here first.

I don't know what I'd do without the HDPVR, it's amazing.


Got my bill and the discount is definitely listed (what a freakin' illegible bill!! I'm pretty sure they've done this on purpose):

I didn't get the extra 20% off for internet so mine looks like this on the last page:

Your current Service Agreement:

Internet
Rogers Yahoo! Hi-Speed Lite $32.95
Hi-Speed Cable Modem $3.00

Television
Basic Cable $27.49
HD PVR Digital Terminal Rental $24.95
Digital Services Fee $2.99

Total Monthly charges* (not including taxes or discounts)
$91.38

Discounts
Free Terminal Rental-24Mths ($24.95)

[forgiven]

Since I'm using basic cable now, if I call and get free PVR, do I need a special "digital box" sent home to hook up or the Rogers staff have come and hook up for you?
Someone already got the bills please tell me if u observed any change? They really applied the discount at no cost? I just wanna verify since I don't wanna risk my money. I'm currently on a budget :)

[theinfamous]

Since I'm using basic cable now, if I call and get free PVR, do I need a special "digital box" sent home to hook up or the Rogers staff have come and hook up for you?
Someone already got the bills please tell me if u observed any change? They really applied the discount at no cost? I just wanna verify since I don't wanna risk my money. I'm currently on a budget :)

I had basic cable and just got the 3250 HD box last month. There was a $59.99 "connection fee" that Rogers charged me to hook up my box even though I picked it up myself from their store and connected it myself. The CSR who signed me up never told me about any connection fee when I originally called. They're refunding me the fee on my next bill but since I've already been billed for this month I'll have to pay it first before I get a credit for next month. Make sure you ask them about any connection fees before you agree to anything. They shouldn't charge you anything if you pick up the box or install it yourself.

[forgiven]

I had basic cable and just got the 3250 HD box last month. There was a $59.99 "connection fee" that Rogers charged me to hook up my box even though I picked it up myself from their store and connected it myself. The CSR who signed me up never told me about any connection fee when I originally called. They're refunding me the fee on my next bill but since I've already been billed for this month I'll have to pay it first before I get a credit for next month. Make sure you ask them about any connection fees before you agree to anything. They shouldn't charge you anything if you pick up the box or install it yourself.

Oh, so I've to purchase that digital box myself? How much was that? And besides this connection fee everything was fine, right? They didn't charge other things. Sound great, I gotta try :cheesygri
Thanks for sharing;)

[SWstriker17]

if you BUY an hdtv you usually get 1 yr free so really all you guys out there are just calling in to get a better offer its not like you guys bought anything

[help_questions]

if you BUY an hdtv you usually get 1 yr free so really all you guys out there are just calling in to get a better offer its not like you guys bought anything

yes, we are getting a better deal. but remember, we are calling to CANCEL our services, which will in turn lead to an increase in the competition's customer base. So, they have the choice to accept this, and let us go, or find a way to keep us satisfied.

[dtrader69]

just got the hdpvr for 2 yrs...gonna get it on the 27th...
thanks!

[21Rouge]

A month ago or so I did get a 2 year extension of the free rental of the HDPVR.

We just bought another HD TV. I guess it is too much to expect that we can benefit again by getting a free HDPVR for 10 months...or whatever the offer is for buying a qualifying TV?

And I really do 'need' another HDPVR :cheesygri .

Maybe a Boxing Week sale somewhere?

[Wildfire]

what kind of cables does the hdpvr from rogers come with?

I want to hook it up to a sharp aquos 52', which has hdmi, and was wondering if the box came with the cables I need to hook up to the hdtv?

[Jamie]

No HDMI cable included..
Only component and composite..



what kind of cables does the hdpvr from rogers come with?

I want to hook it up to a sharp aquos 52', which has hdmi, and was wondering if the box came with the cables I need to hook up to the hdtv?

[theinfamous]

Oh, so I've to purchase that digital box myself? How much was that? And besides this connection fee everything was fine, right? They didn't charge other things. Sound great, I gotta try :cheesygri
Thanks for sharing;)

No you don't have to purchase anything. When you call customer service they should set it up so you can go to a rogers store and pick up the hd box for free. All you need is to show them ID and sign a form when you pick up the box.

Yeah the connection fee was the only thing they charged that shouldn't have been charged to my account. The other charges are credited so I don't have to pay anything. They only gave me the hd box for 2 months as a trial so it depends on who you talk to I guess...

[JWL]

A month ago or so I did get a 2 year extension of the free rental of the HDPVR.

We just bought another HD TV. I guess it is too much to expect that we can benefit again by getting a free HDPVR for 10 months...or whatever the offer is for buying a qualifying TV?

And I really do 'need' another HDPVR :cheesygri .

Maybe a Boxing Week sale somewhere?

Until you get one, you can operate 2 separate TV's from one HD PVR if you can run cable to both.

[Wildfire]

No HDMI cable included..
Only component and composite..

okay, what connections does it have?

DVI or HDMI (output that is)

[Best Men $ U]

I just got my father-in-law one last night.

He got :
HD PVR
Digital box
and put on the VIP Program for 15.00 less than t should be.
and a crapload of free channels for 3 months...

He is geting all that for 20.00 less than he pays now for basic cable with no boxes.

Thats his Christmas gift out of the way!

Thanx RFD!


Oh and mine is picked up, installed and working great.


i have now successfuly gotten one for me, one for the inlaws and 3 for Lodge members.....LOL
When will rogers cathc on?!!?!

MERRY CHRISTMAS!

[JWL]

A month ago or so I did get a 2 year extension of the free rental of the HDPVR.

We just bought another HD TV. I guess it is too much to expect that we can benefit again by getting a free HDPVR for 10 months...or whatever the offer is for buying a qualifying TV?

And I really do 'need' another HDPVR :cheesygri .

Maybe a Boxing Week sale somewhere?

If you bought an HDTV from FS, BB or some others you can get a free HD box for a year from Rogers.

[echlon]

If you bought an HDTV from FS, BB or some others you can get a free HD box for a year from Rogers.

I bought a HDTV today at FS and they only gave me a Bell and Cogeco start up box they like made us buy (1 cent added to the purchase them selves =\ lol) so how does it work ? will I get a free 1 year with Bell and/or Cogeco too ?

[djrobinn]

Hi guys.. me too like SEVERAL others today, bought an LCD TV and got 12 months free of HD programming from Rogers (they ran out of those Kits but I called the number that was on the kit (before they were all sold out), it is 1-888-754-8733 for anyone who needs it.)

Just wondering what the best way to get an HD PVR box is for the long run. As it stands you are entitled to:

1. HD Receiver (No PVR functionality) for a full 1 year period. OR
2. HD PVR Receiver for 6 months but you HAVE TO pay for an additional 6 month period a sum of ~$25 per month.

I've chosen option 1 though so that I can think about a dastardly scheme to switch to a PVR and keep it for a while...

Any help would be appreciated.

At this point, I should add that I alreay have an HD PVR with Rogers for LIFE (yeah, they used to give it for LIFE before they started giving it for 2 years as a part of the satellite Winback offer)

Thanx!

[sukhvail]

I called today and got a free HDPVR for 2 years and an SD box free for two years. All I did was say Belll had a deal on for an HDPVR for free for 2 yrs. He matched it immediately and then I needed a new box since my SD PVR term ended. I asked him how much that would cost and he said he could give it to me for free for two years as well. That was the best call I've made to rogers. All I have to do is pick it up tomorrow.

[21Rouge]

A month or two ago I got Rogers to extend the rent free period of my 8300 HDPVR for 2 more years.

This past week I bought another HD TV (Samsung LNT4061) and of course FS gave me the Rogers Activation bundle entitling a new HD TV buyer to an HDPVR or an HD Digital Box. I can see that it isnt likely that Rogers is going to 'spring' for another 8300 for us....maybe I can swing just rent free for a year on just the HD Digital Box..the 3250HD?

I am cursing myself :mad: that I didnt pickup the HDPVR when it was on sale last year at this time for that amazing price.

[mgone]

I envy those of you whom have had this succeed. I have tried 3 times and not been successful. The latest was 30 minutes with tech support, who now tell me that unless I upgrade to an HD TV that Rogers digital TV does not have a PVR solution that will work for me. I seem to see a SD PVR on their website, but according to the tech guru, it doesn't exist. In the end he suggested that maybe going to Bell was the best solution for me.

[venividivici]

Just got off the phone with Rogers and I had no problem getting the HDPVR box free for 2 years, however I didn't get the specialty channel free for the year, which I guess is not a huge loss.

Gonna pick the terminal up tomorrow afternoon and I am certainly going to enjoy that, although I guess that makes my DVD recorder obsolete at the moment, lol. Also picked up 1000 free North American long distance minutes for my home phone.

Now to find out where the hell my 8gb of memory is for my Sony Ericsson w580i is that I got back in early November but am still waiting for the memory to be shipped.

[BBQGuy]

I called today and said Bell called me and offered a free HD PVR and the HD specialty channel pack for 2 years. The first CSR says "Sorry, we don't match offers from Bell." so I say ok thanks, I can't pass up this offer so I guess I'll have to cancel. I think he knew my angle, so just replied, "ok sir, I will pass you on to cancellations."

Woman answers, I have to give my info again, she says "I see you want to cancel because Bell is offering you 2 years free HD PVR and HD specialty pack." I say yes, that's right. She says "well, we don't want to lose you as a customer over a terminal so let me see what I can do." Puts me on hold for 5 mins (goes and gets a coffee and has a gossip break I'm sure....) and comes back and says "we can match that offer, is there anything else I can help you with or does that satisfy the reason you are calling?"

I figure I best not push my luck and say "no, that's all thanks, I really appreciate it."

We both wish each other a good day and hang up the phone!

So I got the HD PVR and channels free for 10 months with my new TV, pay for them for a month and a half, and then get them free again for 2 years. Wife is happy bill isn't $100 a month, I'm happy because I get to watch the Leafs lose in glorious HD while I pause and rewind. Win win.

[sukhvail]

I got my HD PVR today along with my SD box and my SD box is TINY! Pics below

http://img411.imageshack.us/img411/7536/dsc00591dz4.jpg
http://img257.imageshack.us/img257/5746/dsc00593jc1.jpg
http://img180.imageshack.us/img180/7174/dsc00594ec7.jpg

[Irlec]

I'm new to this HD business and i know this has already been answered but I really don't want to wade through 104 pages and since I've joined everyone here has been really great. So... a few questions.

1) I have basic cable and want to know if there will be any change to my monthly bill if I do this hd pvr deal.

2) do you have to pay for the pvr after the 2 years?

I had more before I started this post but it's really late and my mind has gone blank. Thanks in advance!

[boxingday]

I'm new to this HD business and i know this has already been answered but I really don't want to wade through 104 pages and since I've joined everyone here has been really great. So... a few questions.

1) I have basic cable and want to know if there will be any change to my monthly bill if I do this hd pvr deal.

2) do you have to pay for the pvr after the 2 years?

I had more before I started this post but it's really late and my mind has gone blank. Thanks in advance!

1)You have to upgrade to digital cable.

2)Yes after the 2 years you have to pay for the pvr.

[phejy]

Hi Everyone

I'm currently not a Rogers customer for anything. Can anyone fill me on the best HDPVR and HD channel deal I can hope for.

It's probably in the thread, but it's sooooooo looooooooooong.

Thanks.

[vorthex]

Hi guys, some help would be greatly appreciated if you could offer a quick response.

I'm from Winnipeg, Manitoba, and I'm currently a Shaw cable customer. I just bought a 42" 64U Sharp LCD TV and I have no HD cable, just regular cable (and it looks like crap) Does anyone have any suggestions on how to get HD without spending 700$ for a box and services?

[scotty01]

Just called Rogers and they bit on the deal. Told them that BELL just called and offered me 2 years on a HD PVR and that I'd really like to stay with Rogers but the offer was tempting. I asked him if he could match the offer so that I could remain with Rogers. He looked through my files quickly, and said that YES he could match it, if it meant I would stay with Rogers. Figured it out that 2 full years of rental of the Rogers HD PVR would have cost approximately $600.00 so I'm pretty happy right now. It's being purolated out right now and I should have it hooked up next week! :) BTW, once I called 1-888-ROGERS1 I asked to be transferred to the Customer Relations department. I don't believe you will have any luck otherwise, just talking to the regular sales people as they won't budge.

[J_u_n_i_o_r_3]

got this deal on contract

[ludhi]

If you bought an HDTV from FS, BB or some others you can get a free HD box for a year from Rogers.

i bought mine in april early this year from futureshop/bestbuy, how do i go about getting 1 yr free hd box?

[da_123]

I called in today. Passed through to customer relations right away - no problem there.

Most that they would offer:
o 15% off cable services for a year
o Half price HD PVR for a year
o HDTV specialty pack for $4/month for a year

Not really what I was hoping for. They put a note of the offer on my account, so unlikely that I will get anything better than this (?). I'm a Digital VIP customer with no other discounts/promos.

[vorthex]

no one have any suggestions for me?

[mangoman]

I called in today. Passed through to customer relations right away - no problem there.

Most that they would offer:
o 15% off cable services for a year
o Half price HD PVR for a year
o HDTV specialty pack for $4/month for a year

Not really what I was hoping for. They put a note of the offer on my account, so unlikely that I will get anything better than this (?). I'm a Digital VIP customer with no other discounts/promos.

I was offered 1/2 off HD PVR as well the first time I was transferred to retentions + 20% off internet. I said I'd think about it and called back a month later and told them Bell had called again with the offer so they made "an exception" and then promptly gave me the 2-year free deal (but no 20% off internet). Just wait and call back again ;) ... still trying to get FIDO to do better for me without signing onto a contract!

[J_u_n_i_o_r_3]

I was offered 1/2 off HD PVR as well the first time I was transferred to retentions + 20% off internet. I said I'd think about it and called back a month later and told them Bell had called again with the offer so they made "an exception" and then promptly gave me the 2-year free deal (but no 20% off internet). Just wait and call back again ;) ... still trying to get FIDO to do better for me without signing onto a contract!

U signed a contract too

[tearglove]

for people who recently bought an lcd tv and got the hdtv starter kit from rogers, is there a way to play this 'match to bell' thing to get additional savings?

i just activated the starter kit (new subscriber) and here's what i got:

1) basic cable for $19.99 for six months, then $27.xx/mo for the following six months
2) hd channels and hdpvr (8300) for $0 for first six months then ~$25/mo for the following six months + bogus $2.99 digital terminal charge -5% discount on the monthly rate after six months (own a rogers cell plan too)

have i maximized this? or can i do better? tia...

[da1nonly_jsa]

I can confirm that this worked for me as well.

Told them that I just purchased an HDTV and had a deal offer with the tv for BELL 2years free HDPVR and HD Channels Specialty pack free for 1 year...

got bounced around til i hit the retentions department...

i was very polite and told them that I really didnt want to have to go through the hassle of switching to BELL to get the offer for my HDTV and they looked at my account and said no problem.

I picked up the HDPVR unit the same day... had to call in to get the unit authorized but when i did they also offered me 3months free movie pack...

so all in all... i got the HDPVR for 2 years, 1 year free HDTV specialty pack (which lowered my bill by $9/mnth, since i already was paying for that before), and 3months free moviepack)

thanks.

[donye]

I just bought a lcd tv from future shop and got one year free HD starter kit.
What to do now? Just call rogers and and get one year free HD box or Price match with Bell and get 2 years free?
I have basic cable with rogers now.I pay about $32 for basic.
Sorry for asking this, Is it HD box and HDPVR same thing?

[coghlan]

Both HD boxes are receivers, capable of decoding (digital) HD channels and sending the output to your TV.

The HDPVR has a hard drive and two tuners, so you can record 2 programs at once, or watch one and record one etc. You can also record 2 programs while watching one previously recorded on the hard drive.

[toothpicvic]

I called today and said Bell called me and offered a free HD PVR and the HD specialty channel pack for 2 years. The first CSR says "Sorry, we don't match offers from Bell." so I say ok thanks, I can't pass up this offer so I guess I'll have to cancel. I think he knew my angle, so just replied, "ok sir, I will pass you on to cancellations."

Woman answers, I have to give my info again, she says "I see you want to cancel because Bell is offering you 2 years free HD PVR and HD specialty pack." I say yes, that's right. She says "well, we don't want to lose you as a customer over a terminal so let me see what I can do." Puts me on hold for 5 mins (goes and gets a coffee and has a gossip break I'm sure....) and comes back and says "we can match that offer, is there anything else I can help you with or does that satisfy the reason you are calling?"

I figure I best not push my luck and say "no, that's all thanks, I really appreciate it."

We both wish each other a good day and hang up the phone!

So I got the HD PVR and channels free for 10 months with my new TV, pay for them for a month and a half, and then get them free again for 2 years. Wife is happy bill isn't $100 a month, I'm happy because I get to watch the Leafs lose in glorious HD while I pause and rewind. Win win.


edit: thanks for all the tips RFDers!
ditto (aside from the billing thing, 2 years hdpvr + channels for free once i pick up at the rogers store)

[snika]

quick question guys, I got a new tv and called to get my one year free HD box for it (I already have a pvr for another tv) so I just want the HD box. Anyways, the kid on the line said I have to pay 6.99 for having an extra connection in the house... is this true? I already have cable internet in my room so I am using that cable line right now for TV, but I dont want to pay 6.99 a month just to have a box hooked up...

[peteryorkuca]

quick question guys, I got a new tv and called to get my one year free HD box for it (I already have a pvr for another tv) so I just want the HD box. Anyways, the kid on the line said I have to pay 6.99 for having an extra connection in the house... is this true? I already have cable internet in my room so I am using that cable line right now for TV, but I dont want to pay 6.99 a month just to have a box hooked up...

I don't have VIP package from rogers, just basic cable + one speciality digial channel and when I picked up the HDPVR box, they cancel the code for my regular SD box and added new code for HDPVR. They asked me before how many TVs I have when I was getting the HDPVR and I just said "1" in fear of them adding 6.99 or any other charges on my account.

If you have VIP package, you can have unlimited outlets.

[slim_shady]

Just a word of caution, my coworker tried this tactic just a few minutes ago here at work and is now pulling out his hair... they called his bluff and put through a service cancellation request. He now has to call back and pay a reactivation fee to undo the cancellation notice. He also will lose his grandfathered VIP plan and can only reactivate with the current packages offered.

When he was transferred to the cancellation department, the girl didn't offer him anything, she was already putting the request through the system (effective 30 days from today).

Either it was just a lazy employee or they're getting wise to this thread -- either way I'm not doing this any time soon >:(

[mangoman]

Just a word of caution, my coworker tried this tactic just a few minutes ago here at work and is now pulling out his hair... they called his bluff and put through a service cancellation request. He now has to call back and pay a reactivation fee to undo the cancellation notice. He also will lose his grandfathered VIP plan and can only reactivate with the current packages offered.

When he was transferred to the cancellation department, the girl didn't offer him anything, she was already putting the request through the system (effective 30 days from today).

Either it was just a lazy employee or they're getting wise to this thread -- either way I'm not doing this any time soon >:(

But if your co-worker had paid closer attention to the successful posters, the majority said not to threaten to cancel but to say how they were considering cancelling because they had heard about Bell's offer and wanted to know if Rogers could meet or beat it - this leaves the door open for you if they offer something not as great to tell the rep that you will "think it over" and it also gives you the chance to call in again and try your luck with a better representative.

[peteryorkuca]

Just a word of caution, my coworker tried this tactic just a few minutes ago here at work and is now pulling out his hair... they called his bluff and put through a service cancellation request. He now has to call back and pay a reactivation fee to undo the cancellation notice. He also will lose his grandfathered VIP plan and can only reactivate with the current packages offered.

When he was transferred to the cancellation department, the girl didn't offer him anything, she was already putting the request through the system (effective 30 days from today).

Either it was just a lazy employee or they're getting wise to this thread -- either way I'm not doing this any time soon >:(

Thats a shame. Remember to treat people the way you wanted to be treated. I treated the Rogers personnel like real humans and received one HDPVR. Didn't needed to threated to cancel my account. Just told them, the deal was pretty good and was happy with Rogers' services and hoping if they can match it.

[forgiven]

I'm using basic cable now but I already have a digital set box (useless cuz I can't watch anything). If I call & get the PVR, can I cancel the service & return to basic cable after 2 yrs?

And btw, the 2yr PVR only applies to 1 TV, doesn't it? Cuz I have 2 TVs & wish I could get the deal for both of them ;)

Happy New Year everybody

[canadiankorean]

Just a word of caution, my coworker tried this tactic just a few minutes ago here at work and is now pulling out his hair... they called his bluff and put through a service cancellation request. He now has to call back and pay a reactivation fee to undo the cancellation notice. He also will lose his grandfathered VIP plan and can only reactivate with the current packages offered.

When he was transferred to the cancellation department, the girl didn't offer him anything, she was already putting the request through the system (effective 30 days from today).

Either it was just a lazy employee or they're getting wise to this thread -- either way I'm not doing this any time soon >:(

I agree with the others.
Your coworker probably said the wrong things or said it in the wrong way.

Best approach:
Have specific numbers from Bell ready (made up but reasonable)
Don't stumble with words when asked about the Bell deal.
Be polite (ask don't demand)
Be straightforward and concise

[bjb00]

HI everyone, sorry if this has been answered already. I just finished my first 8 months of free HD-PVR and all the free HD channels with rogers (got it free when I bought an HD tv). I've now been paying for the HD-PVR and a separate non-hd box and the extra channels for 2 months. If I call rogers is it likely that they will offer me the 2 years package or will they say no b/c I have only been a customer for 10 months (paying full for 2). If it helps, I have my internet and home phone with rogers as well. Also, what number do I call - the rogers1 number?

Thanks in advance.

[forgiven]

I agree with the others.
Your coworker probably said the wrong things or said it in the wrong way.

Best approach:
Have specific numbers from Bell ready (made up but reasonable)
Don't stumble with words when asked about the Bell deal.
Be polite (ask don't demand)
Be straightforward and concise

what do you mean by "hv specific number from Bell already"?

[canadiankorean]

what do you mean by "hv specific number from Bell already"?

For example.

Bell is offering 2 years of HDPVR if I sign up for 2 years at $54.95 with all HD channels (not including movies).
Or 2 years of HDPVR if I switch over all 3 services, Internet, home phone and cable. internet for $34.95 for express level, $19.95 for home phone with 2 features and cable for $49.95 for HD channels, etc.

I'm sure Rogers will believe that more than..
Bell is offering me 2 yrs HDPVR for free.

[Smoove]

Thanks for all of the great tips in this thread. I was able to get 2 years free HD PVR rental as well as 3 months of HD specialty channels. With additional bundle discounts I was even able to lower my monthly cable bill by a few $. I am quite happy with it so far. My only complaint is the the PVR box itself is quite big and generates a lot of heat.

FYI, here are some "actual" offers that Bell is offering for satellite: (free PVR for 1 year)
http://www.bell.ca/shopping/PrsShpPromo_Tv_extracredit.page?INT=XVU_SA_Q4_prom opage_RM_BAN_tpp

Edit/add: Note that the regular call centre agent can't offer you this unless you are trading in satellite equipment. You have to be transferred to "Customer Relations".

[bjb00]

Just called rogers and was only offered a second non-hd box free for 2 years, sigh.

[forgiven]

I'm using basic cable now but I already have a digital set box (useless cuz I can't watch anything). If I call & get the PVR, can I cancel the service & return to basic cable after 2 yrs?

And btw, the 2yr PVR only applies to 1 TV, doesn't it? Cuz I have 2 TVs & wish I could get the deal for both of them ;)

Happy New Year everybody

Any ideas, please?

[slim_shady]

I agree with the others.
Your coworker probably said the wrong things or said it in the wrong way.

Best approach:
Have specific numbers from Bell ready (made up but reasonable)
Don't stumble with words when asked about the Bell deal.
Be polite (ask don't demand)
Be straightforward and concise

I tried to overhear his call as much as possible, and he seemed to follow the advice here perfectly. Maybe there's something negative on his rogers history to prevent him from getting any retention offers. I'll try later this week, I should have a perfect history at rogers so I'll hope for the best :D

[reptar]

what's a good renewal plan these days for cable (with hd pvr), internet, and phone with rogers?

[shade]

I have a question for the RFD'ers who have succesfully recieved this deal. After 2 years, you have to pay for the HDPVR correct? How would the payment work? Is it monthly? How much do you pay? etc..

-Thanks,

[rvs007]

I have a question for the RFD'ers who have succesfully recieved this deal. After 2 years, you have to pay for the HDPVR correct? How would the payment work? Is it monthly? How much do you pay? etc..

-Thanks,

After 2 years, you'll start being charged the monthly rental fee for the HDPVR which is $24.95/mo.

[forgiven]

After 2 years, you'll start being charged the monthly rental fee for the HDPVR which is $24.95/mo.

wat if I want to return to my basic cable & not wanting to continue with the PVR for extra $? Is it possible?

[peteryorkuca]

wat if I want to return to my basic cable & not wanting to continue with the PVR for extra $? Is it possible?

Well for me, I was looking into buying their HD3250. But, got the HD8300 free for 2 years. After this period, I think I will try to get another 2 years if not buy HD8300/HD3250 if it sells for like $150.

So, you option at end of 2nd year would be :

1 - Try to get 2 more years.
2 - Buy one.
3 - Rent it for rediculous price($25).
4 - Return it to Rogers.

[forgiven]

first option seems impossible since they already gave out 2 yrs free :) I think I'd go for the last option since I'm cutting down my bill :D

[21Rouge]

If you bought an HDTV from FS, BB or some others you can get a free HD box for a year from Rogers.

Even if I have recently got the 2 years rental free of the HDPVR?

[spdztr]

So I finally got an HDTV and thought I'd give Rogers a call to see what I can do. They really did not want to budge!

I took advantage of the free PVR when you trade in a satellite dish offer almost 2 years ago, and the woman I spoke to said "we have to draw the line somewhere" with regards to giving things away for free. She also called me on my bluff to cancel, and was ready to forward me to the cancellation department, but I said I'd think about it.

After some more haggling, they agreed to give me a HDPVR for 50% off for 1 year, and also include the HD specialty pack channels for free. I think it's a good deal. We'll see where things stand in a year.

I have to say I was a bit surprised that they gave me such a hard time, considering I have 2 cellphones, home phone, internet + cable for several years now.

[rvs007]

If the lady you were talking to wasn't the cancellation department (which is also known as the customer retention department), then you were talking to the wrong person.

Representatives in the customer retention department have much more flexibility to give you free stuff to keep you as a customer.

So I finally got an HDTV and thought I'd give Rogers a call to see what I can do. They really did not want to budge!

I took advantage of the free PVR when you trade in a satellite dish offer almost 2 years ago, and the woman I spoke to said "we have to draw the line somewhere" with regards to giving things away for free. She also called me on my bluff to cancel, and was ready to forward me to the cancellation department, but I said I'd think about it.

After some more haggling, they agreed to give me a HDPVR for 50% off for 1 year, and also include the HD specialty pack channels for free. I think it's a good deal. We'll see where things stand in a year.

I have to say I was a bit surprised that they gave me such a hard time, considering I have 2 cellphones, home phone, internet + cable for several years now.

[spdztr]

If the lady you were talking to wasn't the cancellation department (which is also known as the customer retention department), then you were talking to the wrong person.

Representatives in the customer retention department have much more flexibility to give you free stuff to keep you as a customer.

Sorry, in thinking back, I was already transferred to retentions. The original sales guy I spoke to even told me that "you have to make sure you tell them that you're considering cancelling, otherwise they won't be able to help you".

So yeah, retentions only offered me the 50% off.

[stock_junkie]

Wow Rogers is really getting tight! When I first signed up for this deal it was a free PVR for life AND if you asked nicely they made it the High Def. I've been using my HD PVR for over 3 years now without a charge.

Thanks again to 'leafs' who started the thread back then:

http://www.redflagdeals.com/forums/showthread.php?t=107123

[coghlan]

Wow Rogers is really getting tight! When I first signed up for this deal it was a free PVR for life AND if you asked nicely they made it the High Def. I've been using my HD PVR for over 3 years now without a charge.
The sequence seems to be:

Distribute some for free
Put a limited quantity on sale for 50% off
Put more on sale for $100 off
Have a promotion for 6 months free w/6 months paid

My guess is they were trying to get a healthy installed base and now figure they don't have to try very hard any more.

This is why we need competition in the cable market (fibre to the home owned by the municipality).

[biatchslap]

The CSR keeps forwarding me to customer relations, are these the same guys as retentions or should I ask for retentions explicitly.

[help_questions]

The CSR keeps forwarding me to customer relations, are these the same guys as retentions or should I ask for retentions explicitly.

they are the same...but refer to them as customer relations when speaking with rogers

[Tedder]

So I finally got an HDTV and thought I'd give Rogers a call to see what I can do. They really did not want to budge!

I took advantage of the free PVR when you trade in a satellite dish offer almost 2 years ago, and the woman I spoke to said "we have to draw the line somewhere" with regards to giving things away for free. She also called me on my bluff to cancel, and was ready to forward me to the cancellation department, but I said I'd think about it.

After some more haggling, they agreed to give me a HDPVR for 50% off for 1 year, and also include the HD specialty pack channels for free. I think it's a good deal. We'll see where things stand in a year.

I have to say I was a bit surprised that they gave me such a hard time, considering I have 2 cellphones, home phone, internet + cable for several years now.

this is basically the same deal I got when I called a couple of days ago. I also immediately asked for customer relations. Mine was a little better, I got it free for one year and free HD sp. pack for one year, but I couldn't haggle the "sweet" deal of two years. Oh well, better than nothing!

[londonrich]

I have basic analog cable(up to channel 43) here in London right now. If I just hook up a digital box or HD box that I bought or borrowed, what would I get? What does Rogers do exactly to switch you to digital?

[Tedder]

I have basic analog cable(up to channel 43) here in London right now. If I just hook up a digital box or HD box that I bought or borrowed, what would I get? What does Rogers do exactly to switch you to digital?

if you rent or buy a digital box, you could get almost anything. If you want HD, you would need an HD box instead of the digital box. You would also require an HD tv or the the HD box is useless to you.

I don't consider myself a couch potato, but I'd go nuts if I only had channels up to 43.

[affoneh]

I called for the same deal for my uncle.. basically they called the bluff and the woman told me if you want to cancel i will forward you to cancellation dept. .. so i told her for sure .. i am canceling and will be glad to move my business to Bell .. when i told her that she told me to hold on for a second .. and then someone else comes on the line (which is supposed to be a supervisor) who asked me if giving me 2 years free HD PVR box would keep me (my uncle ) with rogers.. so i told him that i was disappointed how they don't care for their customers ... etc etc .. especially that my uncle had 2 cell phones, 2 cable boxes (the other is a digital basic one) and internet .. so i asked for something on top of the free HD box .. so he asked me if i would consider signing a 1 year contract on the internet and i agreed as i dont see my uncle switching to sympatico .. so we got 20% off internet and modem rental credit for one year.

so in my experience taking it till the end actually worked in my advantage, cuz its at this point where they tell if you are bluffing or you are seriously considering leaving them .. and if they actually transfer you to cancellation dept. then you can always claim that you changed your mind for now and call them back later.

In total, I got my uncle 2 years of free HD PVR (around 600 bucks value) and 20% internet and free modem rental for 1 year (value of 143.88)

[forgiven]

I called for the same deal for my uncle.. basically they called the bluff and the woman told me if you want to cancel i will forward you to cancellation dept. .. so i told her for sure .. i am canceling and will be glad to move my business to Bell .. when i told her that she told me to hold on for a second .. and then someone else comes on the line (which is supposed to be a supervisor) who asked me if giving me 2 years free HD PVR box would keep me (my uncle ) with rogers.. so i told him that i was disappointed how they don't care for their customers ... etc etc .. especially that my uncle had 2 cell phones, 2 cable boxes (the other is a digital basic one) and internet .. so i asked for something on top of the free HD box .. so he asked me if i would consider signing a 1 year contract on the internet and i agreed as i dont see my uncle switching to sympatico .. so we got 20% off internet and modem rental credit for one year.

so in my experience taking it till the end actually worked in my advantage, cuz its at this point where they tell if you are bluffing or you are seriously considering leaving them .. and if they actually transfer you to cancellation dept. then you can always claim that you changed your mind for now and call them back later.

In total, I got my uncle 2 years of free HD PVR (around 600 bucks value) and 20% internet and free modem rental for 1 year (value of 143.88)

So u called retention first & asked for free PVR. Then you were about to be transferred when you finally got it, right? Kinda risky :cheesygri but I'm gonna try it. Hopefully... ;) I just fear that they'll cancel right away & I'd have no time to change my mind/regret >:(
However, the story of a RFDer' s coworker creeps me out. He just threatened to cancel but they actually canceled it :confused:

[Haris]

I tried to get a deal on cable and internet yesterday. Basically i was offered and took the 34.95 a month for 12 months deal on the internet express (7mbps). when it came to cable (have the digital VIp package)... all he was offering was 2 months free, then 10 months at $52 + tax (1 year contract required), and $10 off home phone for 12 months.. I wasn't happy at all. and after 5 minutes of reluctance, i said put it on my notes and i'd call back later and decide if i want to cancel or not.

Today, i got a call from Rogers retentions( and verified it actually was rogers retentions and not 3rd party scammers), and the offer had completely changed. The lady offered me a free HD PVR for 2 years, gave me a credit on my other digital terminal rental ($5 value), $10 off home phone for 12 months, 2 months cable free, and after 2 months, i'd pay $45.65 a month for Digital VIP Taxes Included with no contract!!! I accepted the offer right way and am pretty happy wit rogers retentions again. Patience pays off!!!

Now time to work on my wireless which expires in March!!!:cheesygri

[BrianJai]

guys i called in and received the 2 years free hdpvr but when i got my hdtv it came with the rogesr starter kit, i can sell it to any1 its 1 year free.

[biatchslap]

Thanks members got the 2yr HDPVR and HD for 1yr. Took two tries and this time actually said wanted to cancel and then the girl started some small talk and then said we can match.

[Rome]

What cable is everyone using to connect their HD PVR to their tv?

[ghost80]

What cable is everyone using to connect their HD PVR to their tv?

I'm didn't even think this had to be thought about. I hooked it up with an HDMI cable (sadly, not included) right away.

[networkdawg]

Just scored the HDPVR and 2 years of the HD specialty channels.

Thanks guys!

[Kaitlyn]

I got my free HDPVR for 2 years and apparently there are 2 HD "packages" and I only have 1. Whatever... Just pay basic cable price for the next 2 years (or until prices get even more enticing...) works for me! :)

[uman]

No luck for me. I was offered 50% off HD PVR rental for one year and free HD channels for a year.

[youngmojo]

just tried it and worked like a snap 2 yrs free

[Shalongbasi]

called. they stated that 2 year HD PVR free is impossible.:(

[najibs]

called. they stated that 2 year HD PVR free is impossible.:(

What did you do, call up and ask "hey, can I get a free PVR for 2 years?" :lol:

[forgiven]

Hello, I've 2 TVs using basic cable at home (1 line). Can I get the deal for both TVs if I only get 1 sd box?

[Shalongbasi]

:lol:, of course not. I said bell offers 2 year HDPVR and asked them if they can match that. then was transfered to someone else. That guy said it is impossible, 2 years HD PVR worth $500. cannot give for free, bell's offer must has some trick or need to sign some contract, blahblah.....

What did you do, call up and ask "hey, can I get a free PVR for 2 years?" :lol:

[canadiankorean]

:lol:, of course not. I said bell offers 2 year HDPVR and asked them if they can match that. then was transfered to someone else. That guy said it is impossible, 2 years HD PVR worth $500. cannot give for free, bell's offer must has some trick or need to sign some contract, blahblah.....

My goodness...
How many times does it have to be said?

You can't just call Rogers and say, Bell offered 2 years free HDPVR, can you match that?

You have to say..
Bell offered me 2 yrs free HDPVR if I switch and sign up for 2 years for $54.95 for all their HD channels.
Plus internet (express level) for $29.95 for the 1st year and $34.95 the 2nd..

Bell (no one actually) would say, hey we're giving away 2 yrs free HDPVR for nothing...

[dragontea]

just called and got the hdpvr for 2 years free ...

question... what are the 16 free HD channels that come with the pvr?

thanks

[ghost80]

My goodness...
How many times does it have to be said?

You can't just call Rogers and say, Bell offered 2 years free HDPVR, can you match that?

You have to say..
Bell offered me 2 yrs free HDPVR if I switch and sign up for 2 years for $54.95 for all their HD channels.
Plus internet (express level) for $29.95 for the 1st year and $34.95 the 2nd..

Bell (no one actually) would say, hey we're giving away 2 yrs free HDPVR for nothing...

Not true. I called and told them, "Bell is offering me two years free HD-PVR if I switch to them. Can you match that?" And that was it. Of course, I told them I was considering cancelling and wanted to speak to someone about it as soon as I was connected.

[djrobinn]

just called and got the hdpvr for 2 years free ...

question... what are the 16 free HD channels that come with the pvr?

thanks

Good for you bud.

As far as the 16 HD channels are concerned, just go to 501 and then keep going up, up, up... I think they run upto 530 unless you subscribe to TMN, etc.

[djrobinn]

I see all you guys getting lucky and was wondering if anyone's been able to score a SECOND HD PVR for free either for 2 years or more??

As I stated in one of my previous posts, I have an HD PVR from Rogers for life (as long as I am a Rogers customer), I'm wondering what I could say to them to get a second box...

Lemme know if anyone has had any luck with this... thanx!

[hophaiho]

Mission accomplished. Thanks OP!

[poorgirl]

Received the 2 years free and picked up the unit last night.
Thanks for the deal.

[325i]

Picked mine up last week... thanks!!!!!!

[bjb00]

Second time calling in, 1st person offered me 25% off HD-PVR for 4 months, said I was interested in cancelling and was transferred to retentions, told them the bell offer, they offered me 2 years of free hd-pvr, but couldn't match the free extra hd channels, also said I would have to make a 2 year commitment (not a big deal, said largest amount i would have to pay back if I left rogers would be $100), I took the free 2 years of HD-PVR.

I've only been a customer for 8 months, and have only been paying quasi-regular pricing for 2 months (first 6 months of hd-pvr were free), pretty happy with this, thanks RFD.

[lazychild]

My 1 year free HD rental services just ended (since i bought a HD TV last year)
and i am wondering if it is possible to get another 2 years free HD box from them? since they've told me that they couldnt stack the pomotion again and again etc.

Thanks

[canadiankorean]

My 1 year free HD rental services just ended (since i bought a HD TV last year)
and i am wondering if it is possible to get another 2 years free HD box from them? since they've told me that they couldnt stack the pomotion again and again etc.

Thanks

I got the 2yrs HDPVR while I had 3 months left on my 1 yr free HD box from a HDTV purchase. This was back in Dec 2007...

[cdnNick]

Not true. I called and told them, "Bell is offering me two years free HD-PVR if I switch to them. Can you match that?" And that was it. Of course, I told them I was considering cancelling and wanted to speak to someone about it as soon as I was connected.

My wife did the same thing, they gave us a free HD-PVR for 2 years but an extra 10% off our bill for 6 months or a year (I forget). We also switched the home phone to the VOIP service. It was all pretty easy.

[ZUnit]

It's amazing after all this time that people are still able to get this deal, you'd think they'd put a stop to it.

I actually called them a while back to get 1 yr free Hd box that came with my TV (store promo). The person i talked to gave much such a hassle about that that i ended up talking to customer service and customer rentions who offered me the 2 yrs free PVR deal because i had such a bad experiance on the phone, but it was hell even trying to get that 1 yr that i was technically entitled to in the first place, It's amazing so many people can make 1 phone call and in 10 minutes have this deal.

Maybe the people who have the bad experiances arent posting compared to the successful ones.

[mizer]

True - phone on Sunday - said that I had just bought a new TV & Best Buy had run out of Rogers kits but that they had given me a Bell kit so I would probably have to go with that instead... they jumped down my throat and OFFERED the 2 yrs free PVR & HD programming without me even asking for it! LOL

[rollen]

anybody been able to extend their 2 year free rental?

[luvdadeals]

I extended my previous 2 year free HD PVR "ditch the dish" (expires this month) for another 2 years but was told that this would be the last time they would extend it and to keep me a loyal rogers customer they offered 15% off cable and inet for the 2 years.

[dragontea]

I got the 2yrs HDPVR while I had 3 months left on my 1 yr free HD box from a HDTV purchase. This was back in Dec 2007...

I also just got the 2 year free HD PVR just after my 1 year free regular HD box promo for buying a new LCD tv expired as of today...

Thanks everyone for your help and tips!

[rollen]

I extended my previous 2 year free HD PVR "ditch the dish" (expires this month) for another 2 years but was told that this would be the last time they would extend it and to keep me a loyal rogers customer they offered 15% off cable and inet for the 2 years.

thanks for the info. mine wont expire til august so hopefully i can still get an extension then.

[enricor]

phoned yesterday, said cancel at the voice prompt ...got someone fast, spoke casually about my bill, and the fact that my free HD PVR offer had just expired (2 years free) and that I was moving in the spring, and really hate Bell, and dont want to switch to them, and she gave me 2 more years free, and got another $10 off my bill through other discounts for 1 year.

...wonder if i should have told her that my builder package is getting me all my Rogers services for free for 1 year when i move too! (though, not my upgraded VIP package) hehehe

[kennyc516]

My 1 yr free package is also ending, I believe next week.
My question is, do you guys just call and said you want to cancel,
then they will offer you 1/2 more years of the free box?
Do I have to mention anything about "Bell" at all? :lol:

Thanks a lot for the help!
and sorry if the questions is already asked, which i am pretty sure, but i am too lazy to read through all 100+ pages :lol:

*Edit, just read the previous pages, I guess I will have to give it a try soon ! Thanks!
But which phone # do we actually call? Thanks again

[dragontea]

Good for you bud.

As far as the 16 HD channels are concerned, just go to 501 and then keep going up, up, up... I think they run upto 530 unless you subscribe to TMN, etc.

thanks for the info. found out it is the 16 free HD channels are all the local tv stations and US stations plus sportsnet and score HD and to pay the extra $7.95/mth for HD TSN, HD Discovery, A&E HD, HD Net, HD Raptors TV, HD ABC Seattle, HD CBS Seattle, HD NBC Seattle, HD Fox Seattle, HD PBS and HD WGN.

[dreamaz]

Just called and scored the 2 year deal AGAIN - this time for a friend (2 attempts, 2wice successful)

Call and tell them you want to cancel.. don't hassle with the CSR, once they know they can't sway you, they will transfer you to customer relations.. then start there, tell them you are considering cancelling and switching over to bell since they are offering you a 2 year HD deal.

Good luck to all

[errorinexcellence]

how much is the HD movie network?

[dragontea]

how much is the HD movie network?

According to the Rogers site, If you subscribe to the Movies Package, you'll automatically receive The Movie Network & Movie Pix HD. Doesn't mention if u can add it by itself.

http://www.rogers.com/web/content/personal-programming/hdtv


http://www.rogers.com/web/content/personal-programming/movies

[Hut]

Yes, I have the same question too. What phone # do you call first?

But which phone # do we actually call? Thanks again

[bobjarvis]

what if you're already in the middle of a contract for one tv, is it possible to get this for the 2nd tv? and if you are already in the vip?

[poorgirl]

Received the 2 years free and picked up the unit last night.
Thanks for the deal.

Tried hooking the box up with the HDMI and it's humming, the box is the 8300 series , is this an old box are there newer series. The directions in the box don't even show how to hook up with HDMI, only composite.

Our Pannie TH42pZ77U is showing 470 and not 1080p, do we program this on the tv or on the Rogers box.

Feel like returning the HD box and fighting for a new one.

[DavidN]

Tried hooking the box up with the HDMI and it's humming, the box is the 8300 series , is this an old box are there newer series. The directions in the box don't even show how to hook up with HDMI, only composite.

Our Pannie TH42pZ77U is showing 470 and not 1080p, do we program this on the tv or on the Rogers box.

Feel like returning the HD box and fighting for a new one.

HDTV is only 1080i. There is no 1080p. The Rogers HD box can be configured to auto detect the signal being transmitted, and display that signal on the TV (assuming the TV supports it). Or you can hard code the box to upconvert (or downconvert) any signal. As an example, I have my box set to always display at 1080i. Even if the signal coming in is less, the box will upconvert the signal to 1080i and display it on my TV. Look through the menu for options on signal. There should be something there.

[Lord Denning]

silly, newbie qustion.

If running a plasma 1366x768 rez.

Should we use 720p or 1080i?

[najibs]

silly, newbie qustion.

If running a plasma 1366x768 rez.

Should we use 720p or 1080i?

720P. Progressive is better than interlaced.

[TriggerHappy]

Tried hooking the box up with the HDMI and it's humming, the box is the 8300 series , is this an old box are there newer series. The directions in the box don't even show how to hook up with HDMI, only composite.

Our Pannie TH42pZ77U is showing 470 and not 1080p, do we program this on the tv or on the Rogers box.

Feel like returning the HD box and fighting for a new one.

The boxes have to be set up for HDTV. You turn off the box and press guide + info on the actual box and it guides you through a whole setup to determine which display modes are valid for your TV.

[billymadison]

Was able to get the HD-PVR for free last night talking to Rogers...

-Called Rogers (1-888-ROGERS1)
-Upon Automated Systems, said "Cancel my Services"
-Entered Phone Number which account was attached to.

Was transferred to a Woman (Retentions?) who immediately tried to stop me from switching. I basically said, "I am thinking about canceling my services because I see that I'm paying 24.95+Tax rental fee for this HD PVR, when Bell is offering it for free for 2 years, and their HD is better since it's over the air via Satellite, rather then through Cable"

The woman tried to sway me by saying that Satellite HD is not so good because wind can affect it but I still said I'm standing firm and still think Bell's Deal is better.

She then offered me the following:

-20% off my Internet Bill (high speed express)
-Free HD-PVR for 2 years
-Free HD Specialty Pack for 2 years
-All channels free until april 9, 2008
-Free standard def PVR for 2 years(I mentioned I Had another TV and she offered me a standard definition PVR free for 2 years as well hahaha)

The only services I have with rogers is TV and internet.

[Red_Army]

Was able to get the HD-PVR for free last night talking to Rogers...

-Called Rogers (1-888-ROGERS1)
-Upon Automated Systems, said "Cancel my Services"
-Entered Phone Number which account was attached to.

Was transferred to a Woman (Retentions?) who immediately tried to stop me from switching. I basically said, "I am thinking about canceling my services because I see that I'm paying 24.95+Tax rental fee for this HD PVR, when Bell is offering it for free for 2 years, and their HD is better since it's over the air via Satellite, rather then through Cable"

The woman tried to sway me by saying that Satellite HD is not so good because wind can affect it but I still said I'm standing firm and still think Bell's Deal is better.

She then offered me the following:

-20% off my Internet Bill (high speed express)
-Free HD-PVR for 2 years
-Free HD Specialty Pack for 2 years
-All channels free until april 9, 2008
-Free standard def PVR for 2 years(I mentioned I Had another TV and she offered me a standard definition PVR free for 2 years as well hahaha)

The only services I have with rogers is TV and internet.

it all depends on who you get, and what kind of mood they are in
i tried almost the exact same approach, and they simply said well it was nice doing business...when should we cancel your service?

[poorgirl]

HDTV is only 1080i. There is no 1080p. The Rogers HD box can be configured to auto detect the signal being transmitted, and display that signal on the TV (assuming the TV supports it). Or you can hard code the box to upconvert (or downconvert) any signal. As an example, I have my box set to always display at 1080i. Even if the signal coming in is less, the box will upconvert the signal to 1080i and display it on my TV. Look through the menu for options on signal. There should be something there.

Thanks for the info, the menu you are talking about is it the menu on the tv or the HDPVR BOx.?

[poorgirl]

The boxes have to be set up for HDTV. You turn off the box and press guide + info on the actual box and it guides you through a whole setup to determine which display modes are valid for your TV.

THanks Triggerhappy, we will try this.

[billymadison]

it all depends on who you get, and what kind of mood they are in
i tried almost the exact same approach, and they simply said well it was nice doing business...when should we cancel your service?

Wow! Yeah, maybe I got lucky last night. I was really nice with them, didn't call in yelling and screaming about Bell :P (Not saying you did)

My advice is to just keep calling in if you don't get what you want. Dial in the route I did and you should get the right people.

[e-man]

Mission accomplished. Had to talk with 3 people, but I got it. No yelling or anything. Make sure you talk with retentions. Fulfillment and all of the other depts are pretty much useless.

Of course, I haven't seen my bill yet, so who knows if I'm really getting it for free...

Thanks again.

[ukhan]

A couple of questions:

1. Right now I am using an OTA CM 4228 antenna and am receiving 17 HD channels for free. Will the HD channels on Rogers be any different from the OTA channels?

2. Right now I have Rogers for home phone, internet and wireless, but not TV. Would I be able to call up and get this HD PVR deal as well?

3. My sister has Rogers for wireless, would she be able to call up and get this HD PVR deal?

[billymadison]

A couple of questions:

1. Right now I am using an OTA CM 4228 antenna and am receiving 17 HD channels for free. Will the HD channels on Rogers be any different from the OTA channels?

2. Right now I have Rogers for home phone, internet and wireless, but not TV. Would I be able to call up and get this HD PVR deal as well?

3. My sister has Rogers for wireless, would she be able to call up and get this HD PVR deal?

Hey Ukhan,

See responses below...

1. Right now I am using an OTA CM 4228 antenna and am receiving 17 HD channels for free. Will the HD channels on Rogers be any different from the OTA channels?

As far as I know, they are the same. Your OTA might be slightly better quality though, perhaps another RFD member can confirm this? I don't have an OTA antenna so I'm not sure of the quality differences, but i've heard it's slightly better.

2. Right now I have Rogers for home phone, internet and wireless, but not TV. Would I be able to call up and get this HD PVR deal as well?

Most definately. Rogers LOVES people who have all their services. My advice is to call them up and say you are thinking about getting their television services, but Bell is offering 2 years HD PVR for free. They will try to sway you by saying that "Well if you join with Rogers you get a discount on all your services" but BE PERSISTENT. Threaten to switch all your services to Bell, believe me they will comply.

3. My sister has Rogers for wireless, would she be able to call up and get this HD PVR deal?

Hard to say, how long has she been with rogers? Does she have television with them or not? if she doesn't, try the bell thing i mentioned in question 2.

[DavidN]

Thanks for the info, the menu you are talking about is it the menu on the tv or the HDPVR BOx.?

It's the menu on the PVR. Just hit the menu button on the PVR converter. Scroll down through the list of options. There should be something related to signal. When I get home tonight, I'll take a look at mine again.

[coghlan]

I was in a Circuit City yesterday which happened to have a Rogers counter. On the way out I noticed an 8300HD on the shelf and asked the CR if they were going to go on sale. He replied that they had just been on sale ($50 off or something...not much of a sale IMHO).

He also mentioned that Rogers is going to be offering TiVo boxes soon I've never heard this before and remain a bit skeptical, since they would have to get Rogers-specific Tivo units that work with the Motorola head ends in their digital network...assuming that the TiVos would be digital.

Could it be that Rogers is going to be offering just the analog TiVo boxes? The analog boxes can be bought today for $199 and are compatible with Rogers, have dual tuners etc. Downside: there is a monthly fee to keep the on-screen guide updated (phone or internet connection required).

[SENSEI]

1. Right now I am using an OTA CM 4228 antenna and am receiving 17 HD channels for free. Will the HD channels on Rogers be any different from the OTA channels?

As far as I know, they are the same. Your OTA might be slightly better quality though, perhaps another RFD member can confirm this? I don't have an OTA antenna so I'm not sure of the quality differences, but i've heard it's slightly better.

Yes, signals coming in from an OTA antenna tend to be better quality as they are unencrypted and uncompressed signals. They are the exact same channels and feeds rogers is collecting and feeding through their cables, but they need a rogers box to decrypt.

Obviously Rogers offers more channels that we can't get via OTA.

AFAIK, OTA can't get SportsnetHD, TSNHD, TheScoreHD.
You also cannot get some of the channels that you need to pay extra for in the HD theme pack: Discovery, National Geographic, A&E, Showcase, HDNet.

If you already pay for cable and/or VIP plus have a free HD box, and you've gotten free HD theme pack added on, OTA will be of little use.

For those in Aurora who can't get the rogers HD even if they wanted to, or for those who don't have cable at all, I don't understand why everyone doesn't have an OTA setup.

[canadiankorean]

Rogers is raising prices on their services.
Anyway to call them up and ask to keep it the same price?

I think for VIP it goes up $3 to $61.95.
Home phone system access goes up $1.50
HD specialty goes up to $1.

A lot of $1-3 increases in their services that add up to $10-15 in total bill..

[Freckle Daddy]

I just wanted to say a quick thank you for all the memers here at RFD. I called last week and got the hdpvr free for two years. I didn't press for the channels as I was more than happy with the pvr. Got it on my first call, I think the key to my success was that I never actually asked anyone to match bells offer.

I got bounced around different departments until I told them, that I'm thinking of either bring all of my services to rogers, or taking them all to another company. (I don't have homephone or internet with Rogers)

Once I got to retentions, I started talking nice to the guy. Then I told him that a competitor offered me a great deal that would be hard to turn down. After a minute he asked if I minded telling him what the deal was. He 'hmmed' for about 20 seconds then said 'we usually don't match Bell offers because they usually have heavy cancellation fees, but we'll be able to give you the HDPVR for 2 years free."

I didn't get the channels, the only channel i really wanted was HDTSN, but after a little research, most of the sports I watch aren't on TSN anyways.

Now to work on my cellphone plans. I'm glad I came across this site, thanks all.

FD

[billymadison]

I just wanted to say a quick thank you for all the memers here at RFD. I called last week and got the hdpvr free for two years. I didn't press for the channels as I was more than happy with the pvr. Got it on my first call, I think the key to my success was that I never actually asked anyone to match bells offer.

I got bounced around different departments until I told them, that I'm thinking of either bring all of my services to rogers, or taking them all to another company. (I don't have homephone or internet with Rogers)

Once I got to retentions, I started talking nice to the guy. Then I told him that a competitor offered me a great deal that would be hard to turn down. After a minute he asked if I minded telling him what the deal was. He 'hmmed' for about 20 seconds then said 'we usually don't match Bell offers because they usually have heavy cancellation fees, but we'll be able to give you the HDPVR for 2 years free."

I didn't get the channels, the only channel i really wanted was HDTSN, but after a little research, most of the sports I watch aren't on TSN anyways.

Now to work on my cellphone plans. I'm glad I came across this site, thanks all.

FD

No Worries man,

Welcome to RFD. I have to say that this website is VERY addicting, and really helps you save a ton of money. I can't even begin to describe the countless deals I've gotten thanks to all the RFD members here.

[Tedder]

No Worries man,

Welcome to RFD. I have to say that this website is VERY addicting, and really helps you save a ton of money. I can't even begin to describe the countless deals I've gotten thanks to all the RFD members here.

Since joining in December, I have already learned how to get my free HDPVR as well as get approved for the 0% citi and mbna cards (for each my wife and myself). I'm going to save $600 on the HDPVR and we'll save about $4000 in interest with those credit cards.

This is a great site!!

[watungga]

Since joining in December, I have already learned how to get my free HDPVR as well as get approved for the 0% citi and mbna cards (for each my wife and myself). I'm going to save $600 on the HDPVR and we'll save about $4000 in interest with those credit cards.

This is a great site!!

It's because you have a TON of money to buy stuffs for which you just saved it from spending it out. What's my point? Ummm.... RFD is addictive only if you have the Money..

[drbadskwerl]

Called, asked for customer relations, told them I bought a new HDTV and had the option between the Rogers 1 year HD terminal + 1yr programming or Bell 2 year HD terminal + 2 years programming and that I was wondering if she would do anything. She hummed for a few seconds and said that she didn't think I was really eligible for this offer since I was already a customer but hooked me up with a HDPVR + 2 years programming.

So hindsight being 20/20 what will happen if I cancel this service at the end of 2 years? Am I comitted to anything? Realize I shoulda asked this before I pulled the trigger. Ahhh well :)

[SENSEI]

Called, asked for customer relations, told them I bought a new HDTV and had the option between the Rogers 1 year HD terminal + 1yr programming or Bell 2 year HD terminal + 2 years programming and that I was wondering if she would do anything. She hummed for a few seconds and said that she didn't think I was really eligible for this offer since I was already a customer but hooked me up with a HDPVR + 2 years programming.

So hindsight being 20/20 what will happen if I cancel this service at the end of 2 years? Am I comitted to anything? Realize I shoulda asked this before I pulled the trigger. Ahhh well :)

I was told specifically by the retentions rep that if I cancel before my 1 year HDterminal or 1 year free programming is up, I will need to pay the whole thing as a penalty.

Wonder what others were told.

[drbadskwerl]

I was told specifically by the retentions rep that if I cancel before my 1 year HDterminal or 1 year free programming is up, I will need to pay the whole thing as a penalty.

Wonder what others were told.

So if you cancel the free service you have to pay or if you cancel your basic Rogers services?

[SENSEI]

So if you cancel the free service you have to pay or if you cancel your basic Rogers services?

It is considered a contract, if I cancel any Rogers Cable service I need to pay the the amount that I got free over that time period.

So if I cancel 8 months into the term, I need to pay the 8 months that I got free.

[dairymandip]

ga
im paying like 24 bucks a month for renting this pvr crap im go ing to call and cancel and opefully be pressured into staying.

[ziggazig]

Called and talked to a woman who handled wireless services only. I said I wanted to cancel because of issues with my bill (which is totally true). She transferred me to a guy who could only offer me a 4 month discount on the HDPVR.

He was super nice, and looked through all his promo codes, but couldn't find anything that would match Bell's 2 year free offer.

I don't know if I was talking to 'Retentions' or not, but either way this guy couldn't match the offer. Bummer. Is there some sort of trick to talk to retentions?

Did anyone else have this happen?

[silvery]

Dont know if you guys remember my post from awhile back, but when i called in to threaten to cancel my services for the HDPVR Deal they actually put me through to cancellations and cancelled it.

They gave me 30 days, so i called up Bell to see if they had service in my area. They only had something called BDSL service which was slower than rogers for same pricing. 2 days before the Rogers was up for cancellation, i called back to see if i could extend the date, and i asked if i stayed with Rogers what could they do for me.

I asked for the 2 yr HDPVR deal again and they said no problem, let me keep my existing HD and Regular Cable Box for n/c for 2 yrs (i have 3 in total now!), and dropped my bill around 20%, gave me free home phone for 9 months!! Thanking my lucky stars now! HDPVR is the best thing since strip clubs.

[krecad]

Talked to inititial op then retentions. Would not give me free PVR for 2 years but got discounts instead.
20% Internet only....

[CHINAdeals]

traded in my 2 old bell standard receivers for:

2 x hdpvr - 2 years

when i bought the tv came with 1 year free hd rental:

1 x hd box - 1 year

and with vip you get a free standard receiver rental:

1 x standard receiver - ongoing


also cut my vip bill by around 20% for the first year
free hd specialty pack for 1 year
fairchild free for 4 months


all in all i only have 1 HD tv..but now 2 hd pvrs and 1 hd box too lol.

thanks OP !

its getting installed as i speak!

[KyleM]

For people getting 20% off internet, is this in addition to the 15% off you get from bundling multiple services? Or are you getting the 20% off because you don't have a bundled contract?

Thanks

[krecad]

Will see if it is just 20% or 15% off as well; have not received my first revised bill.

[TypeVR6]

For people getting 20% off internet, is this in addition to the 15% off you get from bundling multiple services? Or are you getting the 20% off because you don't have a bundled contract?

Thanks

Nope, its a total of 20% off of each service, so if you were getting 15% already, they take off another 5%.

[tmleafs26]

I got the free HD PVR a few months back, but they werent crediting my account so i was paying for it, so when I called back she credited my account and started the 2 year promotion over again from when I called....so it'll come out to 2.5 years actually in the end.

[devastata]

Called yesterday and they gave me:

- 2 year free HD-PVR ($25/month)
- 1 year free HD Specialty Pack($8/month)
- 3 months free Digital Specialty Pack(~$43/month)
- I had 15% off my cable and internet but she bumped it up to 20%

Only thing was I was currently on Basic + Original Cable and I had to upgrade to extended basic which only costed me $1.50 a month!

Not bad for all those Savings!!!

Let's just hope the first bill comes in right!

[CranCrazy]

Thanks to RFD, I got the "as long as I'm a customer" free rental for an SD-PVR with the winback offer... Now, I've finally made the plunge into HD, I kind of like to get the HD-PVR. I'm just wondering if other people have successfully made the "upgrade" to HD from SD and maintained their lifetime status on the SD-PVR.

[help_questions]

Thanks to RFD, I got the "as long as I'm a customer" free rental for an SD-PVR with the winback offer... Now, I've finally made the plunge into HD, I kind of like to get the HD-PVR. I'm just wondering if other people have successfully made the "upgrade" to HD from SD and maintained their lifetime status on the SD-PVR.

maybe adress it as a another/seperate freebee....try to keep what you have and get HD-PVR.....i am assuming you have 2 tvs

[dragontea]

I also just got the 2 year free HD PVR just after my 1 year free regular HD box promo for buying a new LCD tv expired as of today...

Thanks everyone for your help and tips!

update: got the 2 years free hd pvr... after having the 1 year free HD box and 1 year free HD speciality channels... called them back and asked them why i'm not getting the speciality channels now after I got the HD PVR (knowing that it has been cancelled when I got the 2 year HD PVR)...

rep said " i see u got the 2 year HD PVR for free... but i dunno why the speciality channels are not on your account, did you also get the speciality channels 2 years for free?"....

moi : " umm.. yeah.. that's why... i am calling"...

rep: " ok, it should be active within 20 minutes"

moi: " thank you" ("very much" in my head)

[bubble.tea]

why don't we have a Bell HD PVR retention thread?

I just got a measly offer from Bellus :(.


1yr free (no strings return if I wish @1yr)
6mos free HD programming :mad:
20% EV OFF 1yr

no term no contract terms affected.


BOLLOX...I KNOW in negotiation you NEVER accept the first offer...but I've been putting this off for a month, and lost patience, and just caved.

50% success I think :(....bleh.

[najibs]

why don't we have a Bell HD PVR retention thread?

Why don't you start one>? :twisted:

[bubble.tea]

Why don't you start one>? :twisted:

How can I start one when I got a 'o-kayyyy' offer? >:(

[Samson45]

My 2 years free HD-PVR is coming up in May -- are people successfully getting this extended?

[bubble.tea]

The rep fed me a tad bit of mumbo jumbo about how the Rogers PVR is substandard to the 9240 Bell has.

Also something about how the Rogers Digital cable comes through ANALOG cables...so isn't true Digital?

I have zero technical interest in studying this on my own, but a brief layman 'level with me' would be appreciated by someone who's in the know.

Also mentioned that Bell has the most programming in HD? Is this true? and if so...by how much? The rep counted 20'ish channels in HD available currently. How many with Rogers?

[najibs]

The rep fed me a tad bit of mumbo jumbo about how the Rogers PVR is substandard to the 9240 Bell has.

Also something about how the Rogers Digital cable comes through ANALOG cables...so isn't true Digital?

I have zero technical interest in studying this on my own, but a brief layman 'level with me' would be appreciated by someone who's in the know.

Also mentioned that Bell has the most programming in HD? Is this true? and if so...by how much? The rep counted 20'ish channels in HD available currently. How many with Rogers?

Supposedly Bell does have a slightly better PVR, but Rogers will soon respond. The question is...why the heck would you rather deal with Bell? Everything seems beautiful at the beginning, but just wait until they send the wrong amunts on your bill, and more than anything, wait till you NEED to talk to the horrendous customer service department. Don't say I didn't warn ya :cheesygri

[yyz64]

Also something about how the Rogers Digital cable comes through ANALOG cables...so isn't true Digital?


Since they both typically come into your house on RG-6 cable .....
I'd love to see Bell's "digital cable"

[bubble.tea]

najibs.


While I'm certainly not your run-of-the-mill customer profiles with Bell., I have (for the past 3 years+) had superb service and billage ( :lol: ) with Bell. My only complaints are not being able to squeeze MORE retentions offers :(.

no I haven't been that lucky actually...

The bill issues, are bogus., in as much as every company 'has them'. It's hardly EVERYBODY who has them at Bell ;).

Take my last bill forexample.
http://xs123.xs.to/xs123/08033/hehehalskdfj3xzx735.png
Not quite sure what the error is....can you spot it? :D

[najibs]

Also something about how the Rogers Digital cable comes through ANALOG cables...so isn't true Digital?


Since they both typically come into your house on RG-6 cable .....
I'd love to see Bell's "digital cable"

Heh, I'd love to use that line ona Bell rep when he says Bell is 100% digital, and Rogers isn't.

"So, could you please explain to me, how Bell's is 100% digital, considering they BOTH come into my place through the SAME RG6 cable? How exactly is it does it become 100% digital? So just because something is 'digital' it's better? Kinda like a camera's 'digital' zoom and 'digital' image stabilisation?" :lol:

:twisted:

[bubble.tea]

...
Since they both typically come into your house on RG-6 cable .....
...

wow...that's actually a great point! lol., CRAP! I should've known this to throw in the face of the rep :(. Bollox!

I can't believe I didn't think of this when in the moment. He threw a whole Crap of HD switch this, HD LNBF that, "all for free" that he's offering :(...meh., I may just call in on Friday and sweeten the deal a tisket :lol:.

[yyz64]

Heh, I'd love to use that line ona Bell rep when he says Bell is 100% digital, and Rogers isn't.

"So, could you please explain to me, how Bell's is 100% digital, considering they BOTH come into my place through the SAME RG6 cable? How exactly is it does it become 100% digital? So just because something is 'digital' it's better? Kinda like a camera's 'digital' zoom and 'digital' image stabilisation?" :lol:

:twisted:

Well I would think what they were trying to say was Bell is sending 100% digital channels and Rogers does have analog channels available although with a digital cable box the channels are also sent in digital.Really what does it matter, if you send a crappy analog channel in digital it still looks like crap.

[Rx8-black]

hey guys, im new to redflags. And i came across this threat. I dont wanna be a !@@#$@, but i was wonder if someone could explain what i could say to get this deal and to what rep?..thanks very much.

P.s dont get mad =P

[nano]

Well I would think what they were trying to say was Bell is sending 100% digital channels and Rogers does have analog channels available although with a digital cable box the channels are also sent in digital.Really what does it matter, if you send a crappy analog channel in digital it still looks like crap.

the only analog channels on a digital box is between 800-899 they kick-in when you digital box is getting a poor signal. most of the newer SD boxes are only digital.

[thanu31]

hey guys, im new to redflags. And i came across this threat. I dont wanna be a !@@#$@, but i was wonder if someone could explain what i could say to get this deal and to what rep?..thanks very much.

P.s dont get mad =P
This thread is not a threat...lol...

Anyways, I just called Rogers, at about 12:20am, and the guy forwarded me to another person, and she took a while and then told me that she has to forward me to the promotion department, but she said they are closed so I have to call back tomorrow. And they gave me a number, 1877 236 7208.
Is this right, cuz i thought they would forward me to retention department, which is open 24 hrs ? is it not? o well. im gonna try calling this number tomorrow.

Ohh...i was wondering, if i get this 2 year PVR and 1 year HD Specialty pack deal, i still have to pay for my Basic cable right? which is around 26 dollars...
thanks.

[bubble.tea]

hey guys, im new to redflags. ....

You've been here since 06/2007. Hardly new.

You should be an expert by now :).

[!xobile]

just tired and called and got a big EPIC fail..

[bubble.tea]

....got a big EPIC fail..

roflmao...


in all honesty, I think you spoke to REGULAR Cust., not Retention ;).

[canadiankorean]

You've been here since 06/2007. Hardly new.

You should be an expert by now :).

You both joined on Jun 4th... interesting...

[luvdadeals]

I have been watching this thread for a while now and have gotten this deal myself.

My best guess is that there have been well over 200 RFDers that have gotten this deal plus their friends and family, etc.

Ok - lets say 200 people total have gotten this deal because of this thread and help that others have given. (conservative estimate)

Do the math:

$25 a month x 24 months = $600 pp saved.

200 people x $600 = $120,000 that RFD has directly cost Rogers - a drop in the bucket to them but I still love it!

This doesn't take into account other deals thrown in like 15% off, lower inet price, free HD specialty channels, etc.

To be honest I am surprised Rogers has not caught onto this by now and started demanding proof of the bell offer - should happen soon. Get it while it lasts.

Thanks again OP.

[CHINAdeals]

You both joined on Jun 4th... interesting...

the lakehouse

rfd style

[dtrader69]

Supposedly Bell does have a slightly better PVR, but Rogers will soon respond. The question is...why the heck would you rather deal with Bell? Everything seems beautiful at the beginning, but just wait until they send the wrong amunts on your bill, and more than anything, wait till you NEED to talk to the horrendous customer service department. Don't say I didn't warn ya :cheesygri

i agree especially that bell business office (billing) only opens at business hrs...it's quite annoying...

[dealsmonkey]

i agree especially that bell business office (billing) only opens at business hrs...it's quite annoying...

What time is Rogers' retentions dept. open till? IIRC, it's after 5pm but maybe only till like 7pm?

[bubble.tea]

dealsmonkey, they're open if not 24/7 well up till 10pm.


You both joined on Jun 4th... interesting...
how's that interesting? it's just a coincidence.

....To be honest I am surprised Rogers has not caught onto this by now and started demanding proof of the bell offer - should happen soon. Get it while it lasts......
don't kid yourself into believing Rogers doesn't have a VERRRRY close eye and ear to this and ALL internet Retention-related discussions.

What about Wireless Retention? Care to do some calculation on that front?...it's staggering ;).

the lakehouse

rfd style
huh?

[canadiankorean]

dealsmonkey, they're open if not 24/7 well up till 10pm.



how's that interesting? it's just a coincidence.


don't kid yourself into believing Rogers doesn't have a VERRRRY close eye and ear to this and ALL internet Retention-related discussions.

What about Wireless Retention? Care to do some calculation on that front?...it's staggering ;).


huh?

I don't mean interesting in some conspiratorial way.
It gets my interest because you quote him about his join date and it happens to be on the same day Jun 4th although different year..

[bubble.tea]

I don't mean interesting in some conspiratorial way.
It gets my interest because you quote him about his join date and it happens to be on the same day Jun 4th although different year..

lol...ok.,

[thanu31]

dealsmonkey, they're open if not 24/7 well up till 10pm.

When i called yesterday, they said it just closed at 12am. So i guess they are open til 12.

But i called today, and they gave me the 2 years, but not the specalty pack, because he was saying how i only have basic cable, and how you cant add the specialty pack if you dont have the full package.....:confused: ..o well....im gonna call back and try to get 3 months of movies free or something like that...or i should ask to get Leafs TVHD and TSNHD for free....

oo btw...the guy started asking me for specifics like what rates did you have to pay with this 2yr promo from Bell and stuff like that, i luckily bluffed it through by saying i forgot the exact numbers, but it was just a little more but i get much more ..so the deal is better than what im getting now...and hes like okay..il see what i can do.

but thanks to RFD for great tips..

[CHINAdeals]

huh?

http://en.wikipedia.org/wiki/The_Lake_House_(film)


less the romantic link..and keanu reeves. and sandra bullock

[dealsmonkey]

Ugh.

Talked to customer relations, used the 'free HD PVR when you sign up for $54.99 w/ all channels' line. Best he offered was 20% off the cable and 1/2 price PVR....total of $105 each month. That only saves me like $10 each month....so then I asked about rolling in the home phone with 2 features. I currently have vonage but am thinking of switching because while I LOVE the features, the lag/echo is a bit hit or miss sometimes. Plus I'm moving from an apartment into a house and would like more than a couple phones in use.

Now I figured the home phone would be a big incentive for them to deal, they seem to REALLY be pushing the home phone. With the home phone he gave me a total of $135/mo....wtf?

This kills me since my friend just moved, talked to a guy at a store location and got his account upgraded when he moved....they treated him like a new customer (even though he had an account already) and he gets home phone, internet, and HD cable (no pvr) for $120/mo for a year.

Man, I wish it were as simple as saying 'look, this is my friend's phone number or account number, here's the deal you gave them, I would like that too. If that worked, the RFD effect would be in full force since I'm sure we'd all have the same 'friend' :D

[smpmush]

I called today to see if they would extend the 2 yr free pvr deal to me as mine just ran out .. Got a firm nope .. nadda.. Best deal was 1/2 price hd pvr 6 for months.. Where are you guys finding the 2 years free with bell for express view for a hd pvr... I called them also and they will give me everything for free for 3 months then it will cost me the same as now from rogers... I can't seem to get either deal.. Any help would be greatly aprreciated..

Smp

[thanu31]

that sucks, dealsmonkey....but i think another try would do it, but they probably have a note on your account saying you tried to get it. As for the bundle, im now getting HDPVR 2yrs with 3 months of specialty channels, and basic cable, Home Phone with 2 features, and High Speed Lite Internet, and the total comes to around $132 a month.

[Rx8-black]

You've been here since 06/2007. Hardly new.

You should be an expert by now :).

I know but im styll a n00b =(...i totally forgot about this site and my friend reminded me. so i checked it out

[Rx8-black]

When i called yesterday, they said it just closed at 12am. So i guess they are open til 12.

But i called today, and they gave me the 2 years, but not the specalty pack, because he was saying how i only have basic cable, and how you cant add the specialty pack if you dont have the full package.....:confused: ..o well....im gonna call back and try to get 3 months of movies free or something like that...or i should ask to get Leafs TVHD and TSNHD for free....

oo btw...the guy started asking me for specifics like what rates did you have to pay with this 2yr promo from Bell and stuff like that, i luckily bluffed it through by saying i forgot the exact numbers, but it was just a little more but i get much more ..so the deal is better than what im getting now...and hes like okay..il see what i can do.

but thanks to RFD for great tips..


so u just told that bell offered u 2 year free hd pvr and want to cancel?...and what department did u talk to?

[thanu31]

so u just told that bell offered u 2 year free hd pvr and want to cancel?...and what department did u talk to?


yea, i just called, and i talked to a sales rep first, and i told them how i got this offer from Bell, and i wanted to see what you guys can do about it, can you match it or something. They gave me a crappy offer first, then i said, no, cant you match what Bell offered me?....then they sent me somewhere else, and again somewhere and finally to customer relations. I never mentioned cancelling but the guy who sent me to CR asked, so if you dont get this matched do you have plans on cancelling?...im like yea according to what you guys can do for me...he said okay il send you to CR then. Then i told CR and he said let me see what i can do, and he said ok fine we will give it to you. i tried getting HD specialty pack for free 1 year, but he said i had to have the full channel package or else he cant... so im like wateva..and yea.. thats it..i called again tho, and they gave me 3 months free on some movie channels too including Leafs TV and Raps TV.

[Rx8-black]

yea, i just called, and i talked to a sales rep first, and i told them how i got this offer from Bell, and i wanted to see what you guys can do about it, can you match it or something. They gave me a crappy offer first, then i said, no, cant you match what Bell offered me?....then they sent me somewhere else, and again somewhere and finally to customer relations. I never mentioned cancelling but the guy who sent me to CR asked, so if you dont get this matched do you have plans on cancelling?...im like yea according to what you guys can do for me...he said okay il send you to CR then. Then i told CR and he said let me see what i can do, and he said ok fine we will give it to you. i tried getting HD specialty pack for free 1 year, but he said i had to have the full channel package or else he cant... so im like wateva..and yea.. thats it..i called again tho, and they gave me 3 months free on some movie channels too including Leafs TV and Raps TV.


True. you think its better to talk to each person or should i just ask to speak to CR?..and didnt u just get ur free hd prv today?..and u called back for the extra stuff on the same day?..what u say to get that?
thnx for helping me answers these questions man..very thankful for it :razz:

[Alienxx45]

SCORE!

after an hour on the phone..40mins of it was waiting..
i got the deal!
i had to basically pretend i was clueless... :cheesygri
all u got to do is sound nice..dont come off as trying to scam..
what made it easier was when i was calling in...i got thrown around to different departments and took a while for me to get to the right place..
the girl on the phone apologized for like a good minute..!

i told them about the "Bell Deal" i'm thinking of going with and wanted to cancel.
she said she will match it..and give me more saving too..
Here is what i got..

1year 20% off my cable/internet bill
2 years free HDPVR - channels
3 months free specialty HD channels...

and i get to keep my VIP discount too!
my bill went from $138 a month to $89!
saved a bit more because i get to cancel my existing boxes rental fees.

[Rx8-black]

SCORE!

after an hour on the phone..40mins of it was waiting..
i got the deal!
i had to basically pretend i was clueless... :cheesygri
all u got to do is sound nice..dont come off as trying to scam..
what made it easier was when i was calling in...i got thrown around to different departments and took a while for me to get to the right place..
the girl on the phone apologized for like a good minute..!

i told them about the "Bell Deal" i'm thinking of going with and wanted to cancel.
she said she will match it..and give me more saving too..
Here is what i got..

1year 20% off my cable/internet bill
2 years free HDPVR - channels
3 months free specialty HD channels...

and i get to keep my VIP discount too!
my bill went from $138 a month to $89!
saved a bit more because i get to cancel my existing boxes rental fees.



Nice, thats good man.didnt u just want free hd pvr, how u end up with discounts off internet and cable?

[Alienxx45]

Nice, thats good man.didnt u just want free hd pvr, how u end up with discounts off internet and cable?

the internet and tv billing is together.

the girl did inform me i had to pay a activation fee of... 1 cent ! :confused:
haha..

[thanu31]

yea np
i called back on the same day, and asked, how much is it to add on specialty channels, she said 8 or something.
Then I said, o really?..one of my family member is getting free HD channels for a while...
Shes, like okay,...yea i can do that, il give you much better than that and she just kept offering more and more..lol..
just be nice,

[Rx8-black]

the internet and tv billing is together.

the girl did inform me i had to pay a activation fee of... 1 cent ! :confused:
haha..

LOL...i hope u dont go broke with that activation fee..=P..so did u ask her if she could do anything to lower the bill or she just gave it?

[bubble.tea]

I know but im styll a n00b =(...i totally forgot about this site and my friend reminded me. so i checked it out
:eek:...that's almost as bad as the first disclosure :lol:

....dont come off as trying to scam.......

girl on the phone apologized for like a good minute..!.....
a-how would that sound like?
b-I'd pay to hear 60s of apologies. :D

[Shalongbasi]

In order to have HD, basic cable must be upgrade to all channel, right? thanks

[bubble.tea]

In order to have HD, basic cable must be upgrade to all channel, right? thanks

not for Bell.

I specifically asked if ALL my promo would remain if I decided to downgrade to the CHEAPEST plan $31 or whatever it was, and I was told definately "Yes"...lol...a lie? :lol:

[nano]

In order to have HD, basic cable must be upgrade to all channel, right? thanks

no you can have basic cable and the HD channels if you want

[Shalongbasi]

Yesterday talked with rogers. that guy said that must open all channel to get HD. so totally $91.xx per month include TV and internet with 20% discount.

not for Bell.

I specifically asked if ALL my promo would remain if I decided to downgrade to the CHEAPEST plan $31 or whatever it was, and I was told definately "Yes"...lol...a lie? :lol:

[devastata]

no you can have basic cable and the HD channels if you want

I believe you need to have a minimum of something they call "extended basic" which is basically channels 2-70 if you want the HD Specialty Pack for 1 year free ($8/month). i was on something older called "Original+ Basic" which only gave me 2-38 then skip a bunch of channels and the ~55-70. For $1 and change more a month I got channel 2-70 and then she was able to apple the 1 year free of the HD Specialy Pack... Hope that helps!!


Now if someone wants to help me!! lol

Can someone please tell me what channels I get with these 2 packs:

- HD Specialty Pack ($8/month)
- Digital Specialty Pack($43/month)

Channel Range would be perfect!

Thanks!

[devastata]

I'm paying $106.20 a month for the following now:

- Internet High Speed
- Extended Basic Cable Programming
- 1 year HD Specialty Pack
- 3 month Digital Specialty Pack
- 3 International Channels<this is the killer but my dad wants them, it's roughly $7 a channel>
- 2-year HD-PVR rental

[par1000]

Hopefully someone can help me out on this sitution.

I bought an HD terminal last year in Jan 07 from futureshop for like $149.00 rather then renting it from Rogers for $12-13 a month. But i would love to have a free PVR cause I got a 2nd tv now in my mom's room which I would love to transfer the original HD box into and put the PVR into the family room.

So how should i go about trying to get the PVR for free. And if I don't want the PVR can I get anything else for free?

[trini_2_d_bone]

I'm paying $30.00 for cable with a HD box and the HD pack.
Rogers called and offered the HD package free for 2 years

[zavar]

Arrggg.... just got off the phone with Rogers Customer Service rep. Inquired about what offers they had for HD PVRs.... they told me no present offers, but they could offer me 3 months free of specialty programming...

I said that I'm considering canceling because of an offer I received from Bell, quoted the $54.95 2 year HD PVR deal. CR rep says that the offer doesn't sound right and I should confirm with Bell. I tell them that I wrote it down pretty explicitly, but they say I should confirm the offer.

CR Rep says that they could offer me HD PVR @ 50% off for 12 months... I push harder and they say they can add in the HD Pack for free for 12 months... but I couldn't seem to push them any further. I left it at I'll think about it.

Anyone know what Bell is presently offering? How can I push this to get the deal?

Thanks!

[djrobinn]

I believe you need to have a minimum of something they call "extended basic" which is basically channels 2-70 if you want the HD Specialty Pack for 1 year free ($8/month). i was on something older called "Original+ Basic" which only gave me 2-38 then skip a bunch of channels and the ~55-70. For $1 and change more a month I got channel 2-70 and then she was able to apple the 1 year free of the HD Specialy Pack... Hope that helps!!


Now if someone wants to help me!! lol

Can someone please tell me what channels I get with these 2 packs:

- HD Specialty Pack ($8/month)
- Digital Specialty Pack($43/month)

Channel Range would be perfect!

Thanks!

With the basic cable you get a whole bunch of the HD channels included. The $8/ month HD Specialty Pack (which includes Discovery, TSN, etc.) can be added only if you are not a "Basic only" subscriber for which you need to increase your basic package to the "extended basic". Once you have extended basic, you can order the HD Specialty Pack.

[cyphon]

I'm new at this kind of thing, so please be kind :D

I'm currently a Rogers VIP Ultimate subscriber with high speed light internet (the $35 a month one). I'm getting an HDTV, and when I priced the services with Bell, I got the package from the flyer, no mention of a free PVR or anything. I want to call Rogers and see if I can get the great deal everyone else is getting, but where does this Bell deal come from? If the folks at Rogers ask, I can't exactly say I learned it from Red Flag Deals, right? :)

Thanks!

[bubble.tea]

I'm new at this kind of thing, so please be kind :D

I'm currently a Rogers VIP Ultimate subscriber with high speed light internet (the $35 a month one). I'm getting an HDTV, and when I priced the services with Bell, I got the package from the flyer, no mention of a free PVR or anything. I want to call Rogers and see if I can get the great deal everyone else is getting, but where does this Bell deal come from? If the folks at Rogers ask, I can't exactly say I learned it from Red Flag Deals, right? :)

Thanks!

Rule #1 : DO NOT SPEAK about RFD
Rule #2 : DO NOT SPEAK ABOUT rfd
Rule #3 : DO NOT SPEAK ABOUT RFD!!!!


You're on the right track young grass-hoppa!

[bc731]

Thanks to RFD -- i also got the 2 yr hd-pvr. In addition, i also got $10 off toward the vip program.

Is it true that if you currently have a discount/promotion, you cannot have the better choice bundle discount?

[dealsmonkey]

Ugh.

Talked to customer relations, used the 'free HD PVR when you sign up for $54.99 w/ all channels' line. Best he offered was 20% off the cable and 1/2 price PVR....total of $105 each month. That only saves me like $10 each month....so then I asked about rolling in the home phone with 2 features. I currently have vonage but am thinking of switching because while I LOVE the features, the lag/echo is a bit hit or miss sometimes. Plus I'm moving from an apartment into a house and would like more than a couple phones in use.

Now I figured the home phone would be a big incentive for them to deal, they seem to REALLY be pushing the home phone. With the home phone he gave me a total of $135/mo....wtf?

This kills me since my friend just moved, talked to a guy at a store location and got his account upgraded when he moved....they treated him like a new customer (even though he had an account already) and he gets home phone, internet, and HD cable (no pvr) for $120/mo for a year.

Man, I wish it were as simple as saying 'look, this is my friend's phone number or account number, here's the deal you gave them, I would like that too. If that worked, the RFD effect would be in full force since I'm sure we'd all have the same 'friend' :D

So, following up on my first call....

Very odd. First the rep said that the original offer that the last rep tagged to my account (damn, I feel like Elaine on Seinfeld when the doctors kept updating her chart :D ) was the ABSOLUTE best they could offer. I then told her that my friend has internet, home phone, VIP package, and an HD digital box with no PVR for $120/mo for the first year (no scam, all true, he just set this deal up).

I tried to impress on her that the PVR is what I want, since I just got a new HD tv and have tried their PVR in the past and loved it. She hemmed and hawed for literally 5 minutes trying to work a deal...mostly dead air. I assumed I'd be in for a big deal or a big disappointment.

What I got instead was secert option number 3.....she gave me her ID and said she'd try working this out and would call me back in about an hour. :confused: Never expected that!

So, here I sit and wait. Hopefully good news to follow.....

[Rx8-black]

So, following up on my first call....

Very odd. First the rep said that the original offer that the last rep tagged to my account (damn, I feel like Elaine on Seinfeld when the doctors kept updating her chart :D ) was the ABSOLUTE best they could offer. I then told her that my friend has internet, home phone, VIP package, and an HD digital box with no PVR for $120/mo for the first year (no scam, all true, he just set this deal up).

I tried to impress on her that the PVR is what I want, since I just got a new HD tv and have tried their PVR in the past and loved it. She hemmed and hawed for literally 5 minutes trying to work a deal...mostly dead air. I assumed I'd be in for a big deal or a big disappointment.

What I got instead was secert option number 3.....she gave me her ID and said she'd try working this out and would call me back in about an hour. :confused: Never expected that!

So, here I sit and wait. Hopefully good news to follow.....


Nice option 3..good luck man!..maybe she wants something from u on the side :lol:

[dealsmonkey]

Nice option 3..good luck man!..maybe she wants something from u on the side :lol:
Haha, yeah more money!

So, following up on my first call....

Very odd. First the rep said that the original offer that the last rep tagged to my account (damn, I feel like Elaine on Seinfeld when the doctors kept updating her chart :D ) was the ABSOLUTE best they could offer. I then told her that my friend has internet, home phone, VIP package, and an HD digital box with no PVR for $120/mo for the first year (no scam, all true, he just set this deal up).

I tried to impress on her that the PVR is what I want, since I just got a new HD tv and have tried their PVR in the past and loved it. She hemmed and hawed for literally 5 minutes trying to work a deal...mostly dead air. I assumed I'd be in for a big deal or a big disappointment.

What I got instead was secert option number 3.....she gave me her ID and said she'd try working this out and would call me back in about an hour. :confused: Never expected that!

So, here I sit and wait. Hopefully good news to follow.....

FINALLY! Should be about $122/mo, includes free HD-PVR rental for 2 years, VIP package, 3 free months of HD channels and rogers home phone + 2 features. Best call to Rogers EVER!

[bluga]

Does anyone know what's happening with National Geogaphics HD?

It says preview ends in February, but shouldn't it be included in the HD special pack?

[zavar]

dealsmonkey: Did you mention the Bell deal at all? When I was talking to the CSR yesterday night, she kept saying that the Bell deal didn't exist and I should confirm the offer.

Did you have to do anything special to push the deal to close? I want to call back and try again, but concerned that I won't be successful beyond the 50% 1 year HD PVR offer + 1 yr HD Pack for free...

[Alienxx45]

dealsmonkey: Did you mention the Bell deal at all? When I was talking to the CSR yesterday night, she kept saying that the Bell deal didn't exist and I should confirm the offer.

Did you have to do anything special to push the deal to close? I want to call back and try again, but concerned that I won't be successful beyond the 50% 1 year HD PVR offer + 1 yr HD Pack for free...

When i called in and they asked me what the Bell deal was..i said i was talking to a Bell rep in a store...and that he quoted me the 2 year HD PVR deal..when i moved over my cable, internet and selected for monthly auto pay..
then she asked me how much roughly i had to pay and i said that i wasnt sure but i know that it was just for basic cable and the HD part would be covered as free and as long as i moved over my internet and subscribed to monthly auto pay..
she brought it! :cheesygri

[dealsmonkey]

dealsmonkey: Did you mention the Bell deal at all? When I was talking to the CSR yesterday night, she kept saying that the Bell deal didn't exist and I should confirm the offer.

Did you have to do anything special to push the deal to close? I want to call back and try again, but concerned that I won't be successful beyond the 50% 1 year HD PVR offer + 1 yr HD Pack for free...

The first time I called I mentioned that I'd be getting cable and internet for $85-$90/mo for the first year through Bell. The second time I said I had talked to Bell and didn't really give details, but that was when she said she was reading the note that the previous guy had attached to my 'file'. So, I changed gears and talked about a real deal my friend had strictly through Rogers himself that was better than what they were offering. No BS there, I was willing to give his phone number and name if she wanted it.

Also if you don't yet have Home Phone and are willing to switch to it I think they really dig that because they're on a huge push right now for that.

[ziggazig]

How do you know when you're talking to retentions? When you say you want to cancel and then are transferred to whoever has the ability to do that? Is that retentions, or just some dude who can't do anything for me? How many times do I have to say, "I want to cancel." before I get to retentions?

So, for those of you who said you spoke with someone at retentions, did you just flat out ask them, or did you just magically know?

[cyphon]

I spoke to a very nice woman. I didn't push TOO hard, but I ended up with enough of a discount on my tv and internet that I can add a home phone for nothing, and depending on what kind of deal I get when I buy my TV in terms of an HD PVR, she said they'll make sure I don't have to pay for it for a couple of years. So, all in all, I'm happy.

[dealsmonkey]

How do you know when you're talking to retentions? When you say you want to cancel and then are transferred to whoever has the ability to do that? Is that retentions, or just some dude who can't do anything for me? How many times do I have to say, "I want to cancel." before I get to retentions?

So, for those of you who said you spoke with someone at retentions, did you just flat out ask them, or did you just magically know?

I just said 'Can you put me through to customer relations please?'

I mean I guess the rep could have been lying and laughing maniacally as he disguised his voice when he picked up the 'transferred' call, but I just assumed they did what I asked....

[peteryorkuca]

How do you know when you're talking to retentions? When you say you want to cancel and then are transferred to whoever has the ability to do that? Is that retentions, or just some dude who can't do anything for me? How many times do I have to say, "I want to cancel." before I get to retentions?

So, for those of you who said you spoke with someone at retentions, did you just flat out ask them, or did you just magically know?

Just so you know, there were few case in this past pages where customer would bluff and threaten to cancel and Rogers retention agents actually cancel their services. So unless you are 100% serious, I wouldn't use petty threat against Rogers. I am sure some were successful but, few got the total cancellation which they didn't want.

I would read some success story and follow them but no need to be all aggressive, after all, Rogers staffs are people with feelings too.

[dealsmonkey]

I would read some success story and follow them but no need to be all aggressive, after all, Rogers staffs are people with feelings too.

Really??? :-0 j/k

[ziggazig]

Well, rock the heck on for you guys. I guess I'll call back and hope I get someone that can actually do something for me.

Do we have any confirmation about Bell's offer yet?

[jamieared]

Ok I've read many but not all of the 116 pages in this thread. What are my options after the free two years of HDPVR - I'm in my 24th free month now and face either purchasing for $600 or renting $25+/mth. Neither are appealing. Are there any retention deals or tricks for long time customers?

[dealsmonkey]

Ok I've read many but not all of the 116 pages in this thread. What are my options after the free two years of HDPVR - I'm in my 24th free month now and face either purchasing for $600 or renting $25+/mth. Neither are appealing. Are there any retention deals or tricks for long time customers?

Try renewing for another 2 years free. Maybe at least ask for some deal, you love the PVR but can't afford it. Generally just asking gets you something......maybe they can at least toss you 50% off or something.

[rsykes77]

jamieared,

my father is a long time rogers vip customer and we have been paying for the hdpvr rental for a long time. after reading this forum i just called up rogers and asked for customer retention/cancellations dept. I told the woman that bell offered me 2 years of hd-pvr free and she matched it with both my hd-pvr's. I was almost tempted to ask for more stuff because she gave in so easily but I didn't. my exact words were: I just wanted to give Rogers the benefit of the doubt to match it before I really consider switching" and voila - 2 years of free service

[grappos13]

Just got off the phone with Rogers...

took a little bit to get to customer relations department.. waited on hold for 15-20 minutes...

ended up getting just the HD-PVR rental box free for 2 years..
i tried to get a little more.... but all she offered me was the HD speciality channels free for 3 months.. which is what the basic deal is if you sign up for it anyways..

so all in all.. im happy that I got the HD-PVR box for free for 2 years.. but couldnt get any more.. maybe i should have asked to get the current SD box that i have free for 2 years aswell.. so that my family room can have it aswell.. since ive stolen my basement and made it into my own new pimp pad!

[TorontoEh]

did anyone who has regular cable not VIP, noticed they suddenly dropped CNN and Raptors tv OUT?????

[ritchiel]

did anyone who has regular cable not VIP, noticed they suddenly dropped CNN and Raptors tv OUT?????

When I called last Monday rep said it was a free preview which has ended! Don't you just love Rogers customer communications! :cry:

[TorontoEh]

When I called last Monday rep said it was a free preview which has ended! Don't you just love Rogers customer communications! :cry:

bastards!!! everyone gets diff answers...the guys tells me Oh ROGERS didnt know about the FREE CNN channel that was not part of the basic digital cable package....it was always VIP thing...and I said so after 3 years you guys fix it.....YEP......

[Raj Ghuman]

Just called and got this deal:

2 years free of HD PVR
50% off my existing cable box for one year
All HD channels free for 3 months

I have been a Cx for a very long time and I have the following on my account:
Internet
Cable with 3 speciailty channels and HD PVR and another HD box
Home Phone
5 cell phones

Thanks for all the help RFD!

[Shalongbasi]

Just hooked up HD-PVR today, before directly connected with cable. According manual, component connection is best picture quality, but does not feel any quality improvement for most channels, even worse. Even for most of those 5xx HD channels, does not feel better. Any suggestion?

Now I use component cable connection, set HD_PVR to 720P, TV is sony brivia 37".

[vapourit]

Just hooked up HD-PVR today, before directly connected with cable. According manual, component connection is best picture quality, but does not feel any quality improvement for most channels, even worse. Even for most of those 5xx HD channels, does not feel better. Any suggestion?

Now I use component cable connection, set HD_PVR to 720P, TV is sony brivia 37".


If you can't see the difference on the 5xx channels with a HD box and HD TV, then you need to book an emergency eye appointment immediately.

[grappos13]

haha.. i think he meant he did not notice a difference using component cables over regular cables? i got to go pick up my HD-PVR today at rogers... and try to set up my TV too...i was wondering, how many different types of wires will i need to hook up the HD-PVR box and my DVD receiver up to my HDTV? durign boxing week i ordered one HDMI cable and one set of component cables, what else will i need? thanks

[krecad]

The HD-PVR comes with 1080i HD component cables in the box which work well. I tried DVI once but had some troubles with content not broadcasting to DVI and had to switch back to the component cables.
Anybody else used the HDMI or DVI and had any issues?

[Iggynatz]

The HD-PVR comes with 1080i HD component cables in the box which work well. I tried DVI once but had some troubles with content not broadcasting to DVI and had to switch back to the component cables.
Anybody else used the HDMI or DVI and had any issues?

I'm using HDMI without any problems.

Thanks to all RFDers. I got my PVR free for 2 years and the channels free for 3 months (alas, not a year). I hooked it up to my new 42" Sharp (64U) which I can also thank RFD for ($1350+taxes at BB F&F). I love this site. Been lurking for a little while now.

[canadiankorean]

haha.. i think he meant he did not notice a difference using component cables over regular cables? i got to go pick up my HD-PVR today at rogers... and try to set up my TV too...i was wondering, how many different types of wires will i need to hook up the HD-PVR box and my DVD receiver up to my HDTV? durign boxing week i ordered one HDMI cable and one set of component cables, what else will i need? thanks

You can't get HD over composite, I'm pretty sure of that.

[bobjarvis]

anyone know how to get The Movie Network for free?

[nano]

anyone know how to get The Movie Network for free?

you cant get TMN for free...

[JiNuWiNe]

anyone know how to get The Movie Network for free?

You can call to ask for a 3 months free or whatever they can offer you. Theres like no way you can get TMN free for more than few months.

[martin909]

+1 TO THE OP :D

I just got off the phone with Rogers; the whole process took me just over 15 minutes. I first got a girl from customer service. I was extremely polite and upbeat, and said that Bell had offered me an HD PVR for 2 years. I then requested she name the promotions on to see if any matched this. Of course, there weren't any, so she immediately said she'd "conference me in" with someone from Customer Relations / Retentions.

I didn't even have to ask, she just straight up gave me the HD PVR for 2 years. I didn't want to push my luck, so I left it at that, although I did take advantage of the extra HD channels free for 3 months.

FYI: I have Internet, Cable TV, Wireless and Home Phone with Rogers and I've been a customer for about 5 years.

I can't believe I've been paying for an HD terminal (the $8/month one) all this time, when I could have been sitting on a free PVR.

:D :D :D

[grappos13]

so did i buy the component cables for nothing then?

can i use the component cables to connect my receiver or sound system or something? i am new at this stuff and im going to start to hook everything up tonight

[canadiankorean]

so did i buy the component cables for nothing then?

can i use the component cables to connect my receiver or sound system or something? i am new at this stuff and im going to start to hook everything up tonight

I think cables bundled with the HD box is good quality.
Maybe if you plan on using a long 50ft cable, you need better quality.

I wouldn't recommend buying those $50 cables because the employee says it makes your TV display better..

[scotty01]

I suggest everyone grab a 6ft HDMI cable from monoprice.com and replace their component cable that came with the HD PVR rental. You should see a small improvement in picture quality but more importantly, you don't need to hook up the component cable with the addition of another red/white audio cable. All video and audio is transferred through one tiny HDMI cable which just makes for a cleaner install and less wires getting tangled amongst eachother.

[Capt.]

Big thanks OP! This thread will be very helpful when I call up Rogers in the near future.

[tyatt]

I just tried to call up customer service but they said because I just got off the 1-year free HD PVR promotion, and their system wouldn't allow them to add promotion within 6 months of one, so they couldn't do anything for me.

Has anyone encountered the same thing?

[Best Men $ U]

I just tried to call up customer service but they said because I just got off the 1-year free HD PVR promotion, and their system wouldn't allow them to add promotion within 6 months of one, so they couldn't do anything for me.

Has anyone encountered the same thing?

Call back.
Get a different person .... I had to cal twice for one of the 5 people i have set up on this promo.... but its worth it..... especially when you ask "why did the person I spoke to yesterday say they were unable to do it... were they Lying to me...to get me to sign up and pay full price" .. .. depends who you get , you may get a bundle too ...

[grappos13]

alright the person who the account is under at my house went to pick up the HD-PVR box today from Rogers.. and it turns out that the customer representative that we talked to that gave us the free hd-pvr rental for 2 years and the hdspeciality for 3 months did not put it into the system.. he said that nothing was there and that its 24.95 a month for the hd-pvr box... anyone encountered this problem? what is the best thing for me to do? the only thing i know is the employee's name.. luckily the name isint really a common name so maybe that can actually do something.. any help would be greatley appreciated.. thanks

[eddie_g]

Thanks, OP, this was the easiest call to Rogers, like most of the other people here I got the service rep at first who transfered me to retentions, then I simply told him about the deal from Bell, he put me on hold for about 3-4 mins when he came he said that there is a similar deal promotion that Rogers can offer which essentially gives you the HD PVR for free for 2 years. I gotta go and drop off my old HD box and pick up an HD PVR at rogers location that he gave me. The whole phone call took about 10 mins if that much. I decided not to push my luck so I didn't ask for anything else.

[Alienxx45]

im using mine with HDMI, on a Samsung 40'
be sure to go through the setup process in the Box, and make sure the Upconvert or DVI/HDMI in TV Output is selected.
at the beginning mine wasnt set to that..and it looked...BADDDD...
Now its GREAT..nice and crisp.

Thankyou OP!

[tyatt]

Call back.
Get a different person .... I had to cal twice for one of the 5 people i have set up on this promo.... but its worth it..... especially when you ask "why did the person I spoke to yesterday say they were unable to do it... were they Lying to me...to get me to sign up and pay full price" .. .. depends who you get , you may get a bundle too ...

The thing is, I already have the HD PVR and I had it for one year free which was the deal when I got my HDTV. Would that still work or does this deal only work for new customers for HD PVR?

[Alienxx45]

alright the person who the account is under at my house went to pick up the HD-PVR box today from Rogers.. and it turns out that the customer representative that we talked to that gave us the free hd-pvr rental for 2 years and the hdspeciality for 3 months did not put it into the system.. he said that nothing was there and that its 24.95 a month for the hd-pvr box... anyone encountered this problem? what is the best thing for me to do? the only thing i know is the employee's name.. luckily the name isint really a common name so maybe that can actually do something.. any help would be greatley appreciated.. thanks

oh wow..that is quite messed up.
the best chance is that u call back and see if the previous person put any notes on your account.
if they did..then they can prob solve that for u right away...and u can also request for even MORE because they made that mistake! :D
but if they dont see any "notes" then..yea..u might have been screwed by the previous person helping u...

[smpmush]

I just tried to call up customer service but they said because I just got off the 1-year free HD PVR promotion, and their system wouldn't allow them to add promotion within 6 months of one, so they couldn't do anything for me.

Has anyone encountered the same thing?

Yup! I got the same type of responce.. I just finished a 2 year free hdpvr and was offered 6 months 1/2 price on hdpvr and 120$ prog credit or something foolish.. I said I would think about it .. He told me he would make a note of the offer.. where does that leave me???? I tried the "bell "line on him and he wouldn't budge..

[phatmanmd]

i'm sure everyone's tired of hearing of this - but thanks to the op, i got my 2 years free as well, plus 1 year free hd specialty pack! i didn't even mention any names - all i said was 'a competitor called me last week and i was tempted by their offer. do you have any promos to offer me?'. right off the bat, they offered me 2 years free hdpvr rental. i was kinda dumbstruck at the quickness of the offer, and i was silent for about 5 seconds then said "uhh... yah, that sounds good. thanks!" LOL :cheesygri

so to anyone who's wondering if rogers is STILL offering this - looks like they are, and willing to shell it out! (note that i already had my hdpvr so i didn't have to deal with picking one up and finding nothing noted in my account, as per the previous posts)

[bubble.tea]

http://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gif


Installer Just left.

God Bless Bellus.

46 inches of Samsung 1080i (only cuz the PVR doesn't do p) goodness in the HOUUUUUUUUUUUUUUUUUUUUUSE!!!

http://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gif

[najibs]

Installer Just left.

God Bless Bellus.

46 inches of Samsung 1080i (only cuz the PVR doesn't do p) goodness in the HOUUUUUUUUUUUUUUUUUUUUUSE!!!

http://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gif

And why the heck are you posting about your Bell PVR here in the Rogers PVR thread? Your TV deserves to be stoned! Shame on you! :twisted:

[Deeks7]

Hopefully Rogers will introduce the Cisco 8580 HD PVR box later this year or next year which will be in 1080p.

[Manchungster]

Ok just called in to see what I could get. After some hemming and hawing from the CSR, who only offered me 12 mths free HD box or 6 mths HDPVR, I told her I'd like to cancel in light of the Bell services. Speaking to a Retentions guy, this is what I got:

HD PVR free for 2 years.
Cable services with VIP Ultimate Movies Pkg - $96.50 taxes in
HD Speciality Pkg - $7.95
Express Internet with modem - $46.30 taxes in
Home Phone with 2 services - $21.22 taxes in

Cable guy is coming in on monday, which coincides with me getting delivery of my HD TV. :cheesygri

Thanks to all posters on this thread

[bubble.tea]

And why the heck are you posting about your Bell PVR here in the Rogers PVR thread? Your TV deserves to be stoned! Shame on you! :twisted:

because if it wasn't for THIS thread, I never would've acquired my COUNTER-retentions offer :D.

[grappos13]

ok so i called back and was pushed around on the phone and finally got to someone that told me that it wasnt put in yet but it was on the notes for the 2 year free hd-pvr rental but nothing for my free HD speciality pack... and whats worse was.. i called around 8:50 pm.. waited on the phone aroudn 15 min by the time i got to someone.. then when i got to that person, they tell me its on the notes but i have to be transfered to another department to activate it but that they clsoe at 9pm!!!! why didnt they transfer me there in the first place!!!!! so im gonna have to call back tonite after work... boourns...but atleast it has given me time to build my coffee table and cradenza for me tv..btw if ur looking for a tv stand style thing.. i just picked up one from leons..discontinued product but it was around 150 for it.. and its a cradenza.. which is basically nicely sized, has room for storing up to 128 DVDS and also an area to put ur dvd player, receiver, HD-PVR, etc... onyl downfall is that it took about 1.5 hours to put together.. or maybe just cuz im slow it took that long :-)..

ok lets hope i get the hd-pvr free on my next bill!

[andrew2good4u]

Rule #1 : DO NOT SPEAK about RFD
Rule #2 : DO NOT SPEAK ABOUT rfd
Rule #3 : DO NOT SPEAK ABOUT RFD!!!!


You're on the right track young grass-hoppa!

ahahaha

I've got a question for you guys. I bought a new hdtv from futureshop yesterday and got the free HD package.

So I call Rogers today, and they tell me that I need to have cable before I can get the free HD channels. And the type of cable I have will determine which HD channels I get.

I'm a student and theres no chance in hell I'm paying 50$ a month for tv. I download most of my stuff anyways. Do you think there is a more cost-effective solution.

Just for a little background information, I'm in waterloo and i'm renting my places so I picking up OTA signals will be difficult (location & lack of a dish)

[fatboy999]

Hi Guys,

So I just called in to Rogers and mentioned that I was contacted by a competitor and offered free HD PVR for 2 years. I was transferred over to another group and was only offered half price for a year? Whats going on everyone else seems to have it easy. I have Internet and Cable and pay just under 100 bucks/year for non-HD TV... Any other tips?

Thanks

[peteryorkuca]

Hi Guys,

So I just called in to Rogers and mentioned that I was contacted by a competitor and offered free HD PVR for 2 years. I was transferred over to another group and was only offered half price for a year? Whats going on everyone else seems to have it easy. I have Internet and Cable and pay just under 100 bucks/year for non-HD TV... Any other tips?

Thanks

Call back until you success. Few guys had to call in 2-3 times to talk to the right person in retention department to get this deal. Wasn't for me tho. Got it one first call, wait 15 mins, got my HDPVR.

[fatboy999]

Do I call back in and say the same thing? Would the rep I spoke to have written something in my file?

[hophaiho]

Hey all,

If any of you didn't know already, theres a sale at JumboComputers for a WD 500GB SATA HD + ComGears DataJacket eSATA enclosure going on now. Expires this week. It looks like the WD drive is 79.99 only when you buy the specific ComGears DataJacket eSata enclosure according to the flyer, http://www.jumbocomputers.ca/index.p...mote&cmd=flyer.

Does anyone know if this enclosure + HD is good with the Rogers 8300HD PVR??

Thanks! Much appreciated...

[JMWarren]

And why the heck are you posting about your Bell PVR here in the Rogers PVR thread? Your TV deserves to be stoned! Shame on you! :twisted:

Because Rogers is matching an offer from Bell/Telus.....sigh

[ghettogal]

wow! I can't believe this thread is still around. I got mine pvr almost 2 yrs ago...it's actually due back in July. Do you think they'll extend it when time comes? I'm really getting used to not paying for the box! LOL

[ladyhawk]

Call back until you success. Few guys had to call in 2-3 times to talk to the right person in retention department to get this deal. Wasn't for me tho. Got it one first call, wait 15 mins, got my HDPVR.

I tried today and was offered the HD PVR for half price, for one year. Should I give it some time before calling back to try again? Also, I note someone else asked if the CSR/Retention would have written something in my file from the first call and denial?

TIA

[Alienxx45]

I tried today and was offered the HD PVR for half price, for one year. Should I give it some time before calling back to try again? Also, I note someone else asked if the CSR/Retention would have written something in my file from the first call and denial?

TIA

they mostly do log every call..so they are able to see that u called before regarding this issue.
you can just ask the person if they can offer anything better cause you are not really satisified with what was offered before after considering and see what they have to say.
getting this deal is mostly dependent on your service that you have currently and how long you have been with them..it seems like.

[Fightguard]

I tried today and was offered the HD PVR for half price, for one year. Should I give it some time before calling back to try again? Also, I note someone else asked if the CSR/Retention would have written something in my file from the first call and denial?

TIAi just got off the phone and got the same crappy deal
1/2 off rental for 1-year. The Retention rep stated, "I'll make a note of this offer on your file and it's valid for 10 days...just give us a call back within 10 days if you decide this is what you want to do, and you shouldn't have any problems getting set up." :rolleyes:
After getting great offers from retentions on wireless and home phone earlier this year...there's no way i can settle for this nonsense :razz:

[HughG]

i just got off the phone and got the same crappy deal
1/2 off rental for 1-year. The Retention rep stated, "I'll make a note of this offer on your file and it's valid for 10 days...just give us a call back within 10 days if you decide this is what you want to do, and you shouldn't have any problems getting set up." :rolleyes:
After getting great offers from retentions on wireless and home phone earlier this year...there's no way i can settle for this nonsense :razz:

now call back and say i thought about it and i cant give up bells two years of free pvr.
they will match it trust me i was in the same boat as you

[ladyhawk]

now call back and say i thought about it and i cant give up bells two years of free pvr.
they will match it trust me i was in the same boat as you


My concern is what if they call my bluff? When I told the Retentions guy I wasn't happy with his counter-offer and would need to seriously consider taking the Bell deal, he was ever-so-helpful (NOT) by reminding me I needed to give them 30 days to cancel.>:( Obviously I don't have the Bell "offer" to fall back on.

[fatboy999]

My concern is what if they call my bluff? When I told the Retentions guy I wasn't happy with his counter-offer and would need to seriously consider taking the Bell deal, he was ever-so-helpful (NOT) by reminding me I needed to give them 30 days to cancel.>:( Obviously I don't have the Bell "offer" to fall back on.



I got the same type of a response. I asked to be transferred to cancellations and the rep said I am cancellations. Then she said considering you are a secondary on the account you need the primary to call in. Then she said have I been able to resolve your call...they seem to be sticking to this.

I just bought a Panasonic Plasma at Futureshop so I am going with the 6 months free HD PVR and might try this again in 6 months

[herbertlee]

Well, in my case they call me 2 weeks later after I cancel
and ask me would I consider to stay :D And again it take
them 30 days to cancel your order.

[QUOTE=fatboy999;6308257]I got the same type of a response. I asked to be transferred to cancellations and the rep said I am cancellations. Then she said considering you are a secondary on the account you need the primary to call in. Then she said have I been able to resolve your call...they seem to be sticking to this.

[ladyhawk]

So, I called back and explained I was following up on yesterday's unsatisfactory counter offer, and was prepared to cancel my service if Rogers didn't match it. Got transferred to Customer Relations who agreed to match the 2 yrs free:) . Yippee!

I just hope my account is updated with all the necessary info for when I go to get the box.

[thewerd]

I purchased a new HDTV the other day, but forgot to snag my Rogers 1 Year HD Box on the way out, so i'll get it tomorrow. It includes the 6 months of the HD PVR.

Everyone here seems to be scoring the 2 Year HD PVR from rogers, so isn't that a better deal than the one that comes with the new TV? or does the new TV kit come with some extra junk or something?

[djrobinn]

I purchased a new HDTV the other day, but forgot to snag my Rogers 1 Year HD Box on the way out, so i'll get it tomorrow. It includes the 6 months of the HD PVR.

Everyone here seems to be scoring the 2 Year HD PVR from rogers, so isn't that a better deal than the one that comes with the new TV? or does the new TV kit come with some extra junk or something?

dude.. just a word of caution. If you choose to take the HD PVR instead of the HD Box, you are expected to pay for it for an additional 6 month period. Rogers only give the HD PVR to you "au gratis" for 6 months but based on a commitment from you that you will pay the remaining 6 months out of pocket ($27.99 x 6).

Thought I should warn you.

[childofthestorm]

I just got the two years HD PVR free, plus the one year of HD channels. Spoke with a rep, he did the usual song-and-dance, I said I was going to do the Bell switch, he asked if I wanted to be transferred to cancellations and I said yes. Got transferred to a very nice lady who gave me what I wanted.

I think the key is to call their bluff and go to cancellations, cuz it ain't cancellations, it's the candy store. And even if they do transfer you to cancellations, just change your mind last minute then. They aren't going to cancel you out of spite - they want your money.

[ritchiel]

http://www.bell.ca/shopping/62129.details?EXT=PM~1002~[Field:%20Campaign%20Id]&PMUID=PM~[Field:%20Person%20UId]~1002~[Field:%20Campaign%20Id]

received Jan 25 in email for Ontario

[Kohanz]

I just got the two years HD PVR free, plus the one year of HD channels. Spoke with a rep, he did the usual song-and-dance, I said I was going to do the Bell switch, he asked if I wanted to be transferred to cancellations and I said yes. Got transferred to a very nice lady who gave me what I wanted.

I think the key is to call their bluff and go to cancellations, cuz it ain't cancellations, it's the candy store. And even if they do transfer you to cancellations, just change your mind last minute then. They aren't going to cancel you out of spite - they want your money.

:lol:

[yonlee]

Maybe it's just my case in GTA, but it seems to be that Rogers is phasing out the SD PVRs.

I just installed the cable using the 'Ditch the Dish' campaine offer. The original deal was to get a 24-month free-rental of an SD PVR. However, when the technician tried to authorized it, Rogers notified him that they do not authorize it any more. So I got a free upgrade to the HD PVR. Good.

The bad part of it is that I had to go to a big Roger Video store which has cable section. And the guy at the desk was a typical Rogers' puppy. He kept treating me a total idiot and I just pretended to be one so that I could get the box and out of that place faster. Now the rub. When I authorized it, all the HD PVR (or HD terminal) should come with basic HD channels, like HD PBS Buffalo. And they couldn't do it because the terminal is still under someone eles's account. So I have to go back to the shop and face another puppy and beg him to do it, ignoring all the blah blah he throws at me. At least the regular channels are active now and using upconversion, they look much better.

BTW, the guy also mentioned that if your SD PVR is not working properly, he could issue a HD PVR in exchange if there is no SD PVR in stock. It is confusing again, if you get the new SD PVR and cannot authorize it, then you should come back. Bell or Rogers, both are in the same league, confusing their customers with arrogant employees.

[umlowcn]

Just got my free HD-PVR as well.

Process only took around 15 mins. Got transferred two times and talked to nice lady.

I said got a free HD-PVR offer from Bell for 2 years. I also mentioned the upcoming fee increases and considering switching my basic cable and internet services to Bell as well. She said Rogers have the same offer too, then asked me if I wanted the box sent to my home or pick up directly. That's it!

I got the reference number and confirmed that the fee will be adjusted in the bill, and of course it is FREE for two years.

Three of my co-workers already got this offer at work, so, I thought I should give it a try as well :)

Good luck.

[Capt.]

I told my mom to follow the directions in this thread to get the PVR for 2 years. So she tried and when she got to retentions they told her they checked and the Bell deal has expired so she can't the deal? WTF is that? You guys all seem to be getting it no problem.

[atta]

When you hit the IVR, do you ask for a cancellations rep?

I said I want to cancel my service, so they hooked me up with some rep who countered my Bell free PVR pitch saying that she knows that Bell doesn't have that offer and that the best she can do is 50% off for a year and 10% off my bill. I said no, I still want to cancel unless you want to match the Bell deal but she didn't budge. Then she said that it will take 30 days to cancel........ would she then transfer me to another Retentions CSR or is that it right there?

[grappos13]

ok another issue with this happened the other nite when my mom called back to put it into the system... she got some other guy who kept saying "how the hell did u get this deal on the notes.. its impossible.. there is no way.. we only give 50% off rental for a year.. how did u get this!!" and he wouldnt give it to my mom.. then my mom kept insisting about how the CSR person gave it to her and it was true.. cuz it was in the notes.. and then i think she got to another person who finally said fine, we will put it in...my mom was gonna go buck wild on them if they wouldnt honour it after they said they would...we shall see what happens when my bill comes..

any idea if i have to activate it after i pick it up? i havent had time to set my tv up yet.. been busy with work.. so i want to set my tv up tomorrow.. and i need it all set up with HDTV ready for sunday as i am ordering a ppv that is coming in high definition, hopefully there isint some thing where it wont work and i have to call in but oops they closed on the weekend.. then i might just go buck wild on them!!!

[canadiankorean]

ok another issue with this happened the other nite when my mom called back to put it into the system... she got some other guy who kept saying "how the hell did u get this deal on the notes.. its impossible.. there is no way.. we only give 50% off rental for a year.. how did u get this!!" and he wouldnt give it to my mom.. then my mom kept insisting about how the CSR person gave it to her and it was true.. cuz it was in the notes.. and then i think she got to another person who finally said fine, we will put it in...my mom was gonna go buck wild on them if they wouldnt honour it after they said they would...we shall see what happens when my bill comes..

any idea if i have to activate it after i pick it up? i havent had time to set my tv up yet.. been busy with work.. so i want to set my tv up tomorrow.. and i need it all set up with HDTV ready for sunday as i am ordering a ppv that is coming in high definition, hopefully there isint some thing where it wont work and i have to call in but oops they closed on the weekend.. then i might just go buck wild on them!!!

You have to activate it when you pick up the HDPVR.
You'll have to call in and say you have it and then the CSR should add the deal for you.
For me, it was painless.
I just called and told them I had the PVR and I want it activated.
Then I asked him to repeat (not in those words) what deal I had.

I have the 2 yrs HDPVR free, 20% internet and 3 months theme pack (which i got again from my previous 3 months free) + $10 off my home phone.
They repeated it back with the same deal so I was happy.

Then my next bill.. I got charged for the 20% internet and the theme package.
So I called and complained. I got additional $10 off the next bill plus the discount and they applied the discount properly on the next bill (I got last week) and they gave me 1 more month free on the theme pack.

[martin909]

...the key is to call their bluff and go to cancellations, cuz it ain't cancellations, it's the candy store.

LOL, so true. I have very, very little respect for Rogers as a company. I figured at this point I was entitled to get whatever I could from them. After all, I've probably handed over $9,000 to them in the last 5 years (since i became a customer).

[4 rubBeR]

Well my first go at it was as expected:

Called customer relations, asked for Retentions right away. I was offere a HD PVR for 50% off and free HD speciality channles for a year. I politely said that Bell was offering a sweeter deal than that (no other details) and I mentioned how I didn't want to change everything else over (Hi speed internet, Cel) to get a better deal, but I would. She said she was sorry to hear I was considering to cancel but nothing more.

I thanked her and said I would think about it. :|

The key to all this is to be patient: I'll call on Monday again and be a bit persistent.

Thanks to all who have contributed to the thread!

~4 rubBeR

[MugensilverSiR]

I have to say that Rogers has certainly opened my eyes when it comes to retaining their own clients.

I called today and yea I got a few representatives that wasn't helpful. In the end they certainly came through and I am very satisfied with what they offered me.

-2 years HDPVR
-Rebate that I won't disclose
-VIP service along with HD package(specialty Pack) at no extra cost

:D

[booboi]

http://www.bell.ca/shopping/62129.details?EXT=PM~1002~[Field:%20Campaign%20Id]&PMUID=PM~[Field:%20Person%20UId]~1002~[Field:%20Campaign%20Id]

received Jan 25 in email for Ontario

I have the rogers standard SD-package for 5 years now. It is the regular pricing. I only have Rogers cell phone + Rogers cable, so I don't have the benefit of the Internet.

I tried calling 3 months ago, and they offered to give me 50% off HD-PVR + channels, but yet the bill cost is higher than my normal SD-package. Going to try and call again for the 2 year free HD PVR + channel. If I can't get it I may as well take the bell PVR on top and buy the satillite box (seems like a very good deal).

The only question I have, for the bell HD box, how much extra do you have to pay for the HD sports channels? (because in the pamphlet that they have it only has the option of sports channel 1 which I don't think is the HD-channels).

Any advice is helpful thank you!

[umlowcn]

I just picked up my HD-PVR box.

But ... the yellow receipt shows Digital Services Fee twice. And, a balance of $32.xx???

So, I called Rogers and the CSR (a guy) said he didn't see anything about free HD-PVR for 2 years offer on my account?? And he sent an email to the person I spoke to this morning and asked her to call me back.

Is this normal???

[baboo2004]

called thrice- thats the charm
2 years PVR + 9.95 movie network for 4 months

[dairymandip]

has anyone got this to work when you alreadly have the hd pvr?

im paying 24 bucks a month and it sucks, i can finally cancel all my services, internet, cable etc., and wondering what route I should take

[staccado]

has anyone got this to work when you alreadly have the hd pvr?

im paying 24 bucks a month and it sucks, i can finally cancel all my services, internet, cable etc., and wondering what route I should take



yes.... i just got in on the deal and i have been renting for a year.

[Mark Allread]

I'm an expressvu customer just going to HD. I used the info here and managed to get a year free PVR, plus free HD programming and a discount (my bill actuall goes down) with Bell.
Not quite as good as the two years but it was quite painless and I'm reasonably happy.

[BlortBlort]

Was able to get this deal but had to go through Customer Relations. I don't have an HD TV yet (plan to buy one this spring) so when they didn't offer me the programming as well as the 2 years free HD-PVR, I wasn't broken up and didn't push it.

Thanks OP and others with detailed info.

[djrobinn]

I'm an expressvu customer just going to HD. I used the info here and managed to get a year free PVR, plus free HD programming and a discount (my bill actuall goes down) with Bell.
Not quite as good as the two years but it was quite painless and I'm reasonably happy.

Thanks OP and others with detailed info.[/QUOTE]

Most importantly, you are "SATISFIED", most RFD'ers are usually not satisfied that easily... lol!

[cashman91]

currently i have two rogers boxes both SD and rogers internet(express) and rogers home phone and wireless

is there a way for me to get the HD PVR box for free as the thread title states I know the first post was made in April 07 but can i get this deal still. If so please tell me it could be greatly appreciated.

Thanks a Billion
Cashman91

[phatmanmd]

lol this thread has been going on since april 2006! and as you can see from all the recent posts, (mine included), this deal still appears alive and well. although there have been a few more "unsuccessful" attempts lately...

so has anyone else "followed up" their original unsuccessful call and got the deal???

[Miguel]

What is the current "best you can get" deal if you are a non-existing customer?
I want the 2 year free HD PVR but what can I get on top of that? Also, do I have to lock into a contract?

[cashman91]

currently i have two rogers boxes both SD and rogers internet(express) and rogers home phone and wireless

is there a way for me to get the HD PVR box for free as the thread title states I know the first post was made in April 07 but can i get this deal still. If so please tell me it could be greatly appreciated.

Thanks a Billion
Cashman91
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2006 wow so is the offer still alive for someone like me

[Kaitlyn]

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2006 wow so is the offer still alive for someone like me

I was able to get 2yrs HD PVR free recently

[cashman91]

I was able to get 2yrs HD PVR free recently

what did you do to get this deal

do you have to pay for the HD PVR box?

Thanks a Million
Cashman91

[Kaitlyn]

what did you do to get this deal

do you have to pay for the HD PVR box?

Thanks a Million
Cashman91

Well, I bought an HDTV but I called in I was able to basically bargain for 2yr HD PVR free (I haven't gotten my first bill... hopefully there won't be any issues...). Never had to provide the activation code from the kit I got with my TV so I guess I was just set up with a still-active promotion.

[cashman91]

i called and the guy didn't give me two years free or anything he said he never heard of this deal and he couldn't do anything

iam going to call again what should my strategy be i already have everything rogers(2 boxes, express internet, 2 wireless phones and home phone)

Thanks in advance
Cashman91

[ds2chan]

I think you have to tell them that Bell is offering you their HD PVR free for 2 years if you switch everything to Bell -> cell, home phone, internet, etc.. that is, I think you would have to threaten to cancel everything..

EDIT: this isn't a promotion.. it's more of a they don't want to lose all your business to Bell kind of tactic..

[Miguel]

So what is the best deal people are getting now?

2 years free HD PVR?
free HD Channels for 1 year?
Free RoD ??

What is it??!?!?! I wanna know what to bargain for as a potentially new customer!

[BBQGuy]

ROD is included in digital.

I got Free HDPVR fro 2 full years AND free HD specialty channel pack for 2 full years.

Said Bell CALLED me, that i am a bell customer for phone and internet, and they wanted me to switch to Expressvu and offered me free hdpvr and digital channels for 2 years if I did. I said I would prefer to stay with Rogers for TV but that "this deal is just too good to pass up".

[canadiankorean]

I find Rogers on Demand to be painfully slow...
Does anyone even use it?

[mad_max272]

Hello everyone, called Rogers today and told them about the "offer" Bell made me last night, told them how they'd be giving me an HD PVR receiver for 2 years for free, I was put on hold for about 3 minutes and......

CSR came back and offered to "match" the offer, I drove down to the local Rogers and picked it up just in time for Super Bowl sunday.

Deal is:

2 years free HD PVR (has HDMI output too, nice!)
additional $2.99 per month for the digital hd channels.

Good Luck!

[sandyriver]

Bought a LCD HDTV from BB last week. They gave me the Rogers High Def kit and I called in for the free offer last sunday.

They sent the HD receiver by UPS yesterday. It seems the local Rogers shops don't carry the recievers.

They gave me one yr free rental of the unit and as I have just Basic cable, only the basic channels come in. I get about 10 HD channels and a lot of french channels which is totally useless for me. Don't have a clue what extra channels I am getting. Actually Bell does keep calling to get me into their program.

Anyone thinks this is a good deal? Do you think I can call in and ask for a better deal?
For just a few channels , I was thinking of returning the box to save me of the torture of getting acoustomed to another remote .

thanks.

[ghost80]

^ That's the standard deal everyone gets when they purchase an HDTV. But as people have been saying in this thread, you can call Rogers and talk your way into getting a free HD-PVR for a year. Not sure if that would still be possible now that you have the regular HD terminal though.

[sandyriver]

^ That's the standard deal everyone gets when they purchase an HDTV. But as people have been saying in this thread, you can call Rogers and talk your way into getting a free HD-PVR for a year. Not sure if that would still be possible now that you have the regular HD terminal though.

so this scientific atlanta explorer 4250 HD is not a pvr I guess. The remote does have the recording functions and the menu settings also say record now etc..

will try calling Rogers today and see. Instead of a pvr I think I could go with a couple of free channels I would like to watch.

[revert]

Success!

Was able to get the HDTV PVR box free for 3 years, as soon as I told them Bell was offering me that they were more than willing to match it. I've got home phone, 2 cell, SD box accounts with them so they better match it lol.

My friend did the same thing, he was able to get 2 years free, $80 for "all" the channels (I don't remember the details) for 1 year instead of $120?

[sam_sensei]

what number are you guys using for retention?

[da1nonly_jsa]

so i got the 2yrs hdpvr and 1yr hd specialty programming back on dec 28 2007...

i finally got my bill and it only showed the discount for the 2yrs hdpvr but nothing for the 1yr hd specialty progamming...

i called in... and said they had no notes about a discount on my hd programming.... i told them that the lady was supposed to match my bell offer of 2yrs hdpvr and specialty programming... transferred to customer fullfillment dept... and explained the same thing... and now I've got 2yrs hdpvr and 2yrs programming instead of the 2yrs and 1yr programming I had initially talked them into...

my play on words must have confused them so they gave me the 2yrs now on both...

yahoo

[4 rubBeR]

Well my first go at it was as expected:

Called customer relations, asked for Retentions right away. I was offere a HD PVR for 50% off and free HD speciality channles for a year. I politely said that Bell was offering a sweeter deal than that (no other details) and I mentioned how I didn't want to change everything else over (Hi speed internet, Cel) to get a better deal, but I would. She said she was sorry to hear I was considering to cancel but nothing more.

I thanked her and said I would think about it. :|

The key to all this is to be patient: I'll call on Monday again and be a bit persistent.

Thanks to all who have contributed to the thread!

~4 rubBeR

Follow-up

Called this afternoon...again went through Customer Service and explained that Bell had offered me a better deal blah blah... they put me through retentions and they immediately asked to confirm that I wanted to cancel my cable service :confused: . I played it out and replied that I didn't want to, but I would since Bell had offered me a better deal. The person on the other line knew right away what plan I was refering to...2 years of free HD PVR and 2 years of programming *cha-ching*:D

I said that would do...and he said that since I was a loyal customer and he would be happy to offer the plan to me.

Couldn't be happier! Thanks OP!

~ 4 rubBeR

[tonytman]

On a side note,

What model number is everyone's PVR? I have the Scientific Atlanta HD 8300 PVR.

Just wondering if there is a newer model out yet??

Was hoping for a larger hard drive PVR.

Thanks,
Anthony

[CoinSaver]

On a side note,

What model number is everyone's PVR? I have the Scientific Atlanta HD 8300 PVR.

Just wondering if there is a newer model out yet??

Was hoping for a larger hard drive PVR.

Thanks,
Anthony
It's still the current model, but you can add a larger hard drive externally. Go to www.digitalhome.ca where they have a great discussion on this. I added a 300GB a couple of years back. If I were to do it now, I'd add a TB.

[mad_max272]

what number are you guys using for retention?


I called 1-888-Rogers1 and when the electro-dork asked me what I wanted I replied "Cable TV" to his first question and "Cancel Cable" to his second question. Your call is then routed to Retention....

[booboi]

Current bill: $56
includes: Basic Cable, Fairchild (chinese) tv, SD box rental.

After 1 hour on the phone.
Current bill: $50
-same features as before just waived the rental fee and digital fee.

This was my 3rd attempt. 1st attempt was 1/2 price in hd pvr rental and programming. 2nd attempt with chinese agent was worse.

3rd attempt most successful at:
-2 year hd pvr rental
-has VIP programming
-ROD
-16 free HD
Total fee: $73 (far cry from my basic cable and other rfders offers of 2 year free hd pvr and hd programming).

so the third attempt, the person offered to lower the bill of my basic cable and gave me until sunday to decide if i want the 2 year free hd pvr rental with the services. *sigh*

I will attempt again in 4th try in one week to finally obtain 2 year free hd pvr rental and programming.

If you are wondering I called 1-888-rogers1. first question "cable tv" second question "cancel service".

If any advices please let me know =) thank you!

[pbanwatt]

I just tried this, but the lady said a) they don't match offers, and b) they definitely can't match that offer. What gives???

[ziggazig]

I just tried this, but the lady said a) they don't match offers, and b) they definitely can't match that offer. What gives???

I tried a few weeks ago with a very similar response. It's very frustrating.

Some people call once and get everything for nothing. And guys like us call and get a smack in the face. Lame.

We might as well try again. It totally depends on who you talk to.

[Macross_Freek]

Just called in today and was offered 20% off all services (currently basic cable with hdpvr, express internet and one multicultural channel) and an additional 50% off the hdpvr rental for a year. This was all on top of the 15% better choice bundle grandfathered plan I already have. I did the calculation and just giving me 2 years of hdpvr free rental nets me an additional savings of $3 a month.

I'm just wondering if these are considered contracts and if I decide that I want to cancel in the future do I lose the discounts or something?

Also if I want to add wireless service to the account are retention plans available there or are each individual services looked at differently from their view (must be an existing customer of a certain service to receive those retention rates)?

[shoei]

so is bell currently offering 2 years of free HD PVR and 2 years of programming? if so im gonna call in and tell them that and see if they match it =]

[Tijuana]

Just called in today and was offered 20% off all services (currently basic cable with hdpvr, express internet and one multicultural channel) and an additional 50% off the hdpvr rental for a year. This was all on top of the 15% better choice bundle grandfathered plan I already have. I did the calculation and just giving me 2 years of hdpvr free rental nets me an additional savings of $3 a month.

I'm just wondering if these are considered contracts and if I decide that I want to cancel in the future do I lose the discounts or something?

Also if I want to add wireless service to the account are retention plans available there or are each individual services looked at differently from their view (must be an existing customer of a certain service to receive those retention rates)?

You basically cant change your plan, ie I wanted to get the vip package, but I coudnt cause im getting the hdpvr, and if I got it id lose the promotion, but other than that if you for whatever reason leave rogers, there is no cancellation fee because they never mention anything about a contract

[hibachi13]

Current bill: $56
includes: Basic Cable, Fairchild (chinese) tv, SD box rental.

After 1 hour on the phone.
Current bill: $50
-same features as before just waived the rental fee and digital fee.

This was my 3rd attempt. 1st attempt was 1/2 price in hd pvr rental and programming. 2nd attempt with chinese agent was worse.

3rd attempt most successful at:
-2 year hd pvr rental
-has VIP programming
-ROD
-16 free HD
Total fee: $73 (far cry from my basic cable and other rfders offers of 2 year free hd pvr and hd programming).

so the third attempt, the person offered to lower the bill of my basic cable and gave me until sunday to decide if i want the 2 year free hd pvr rental with the services. *sigh*

I will attempt again in 4th try in one week to finally obtain 2 year free hd pvr rental and programming.

If you are wondering I called 1-888-rogers1. first question "cable tv" second question "cancel service".

If any advices please let me know =) thank you!

I got the same deal when i tried calling in for the PVR....
i currently have rogers express internet and rogers cable with cable plus combo(for fairchild) monthly fees of ~$88 (with 15% bundlediscount)

I told them i wasnt happy with my internet and i wanted to cancel.I told them i called bell and they gave me this PVR offer if i switch my cable services as well.

They offerred the 2yr hdpvr and programming w/ the VIP package and RoD but my bill would go up to $99 (i dont care for the extra channels)....i told them i would think about it.

the rep then asked if i resolved the issues and i said "no, not really" and then the rep said sorry to hear that and she bumped up my 15% discount to 20%

I wasnt thinking then, but what i should have done was tell them i wasnt interested in the extra channels and i dont want to increase my bill. But does the hd programming require you to sign up for VIP and RoD?

i really wanted the hdpvr for the big game :(

i guess ill give it a try next week...

**note** never call around 4-5pm when it is the busiest. i called on thurs around 4:45 waited til 5:20 on hold and some stupid automated msg tells me that due to some "unforseen circumstances" they had to close down. total BS! better off calling from 2-3pm

[kiasu]

wow....my free PVR gonan end this May...looks like I need to prepare to call them again for the new PVR....LOL

wonder if anyone in the same situation as me and get the second chance for free? :D

[dairymandip]

called in, went smoothly, got my hd pvr rental fee waived for 2 years, got the free hd channels for a year, got 10 dollars of every month for a year for what i pay for my rogers express (internet)

[shoei]

called in, went smoothly, got my hd pvr rental fee waived for 2 years, got the free hd channels for a year, got 10 dollars of every month for a year for what i pay for my rogers express (internet)

what did you say?

[booboi]

called in, went smoothly, got my hd pvr rental fee waived for 2 years, got the free hd channels for a year, got 10 dollars of every month for a year for what i pay for my rogers express (internet)

This may seem like an odd question but where do you reside? Toronto?

Also about what time did you call?

[LDN2012]

called in today and got myself an HDPVR as well! Thanks rfd!

[PHR0898]

called in, went smoothly, got my hd pvr rental fee waived for 2 years, got the free hd channels for a year, got 10 dollars of every month for a year for what i pay for my rogers express (internet)

Sounds like things went well for you with the rep.....were you polite or did you have to rant.

[twboy1999]

thanks to RFD
i called bell and told them rogers was offering me 2 year of free HD-PVR with programming

the lady was very polite, and gave me 1 year of the new HD-PVR they have
and 30% off on my monthly bill

and got free HD channels as well, because they got promotion for new HD customer.. free channels for 6 month ($10 in value)

thanks again

[jet123]

just called rogers (my first time), telling them bell is offering better plan, and is there anything they can do about it, the lady first suggest wavie the digital services fee and HDTV specialty package fee, I told her bell is offering free HD PVR, so she matched that.

monthly fee 93.08 to now $50.

Thanks OP

[arunreddy]

I called rogers today and they basically said that all their promotions run only for one year now and there is a cap on what retention can offer you.( max 1 yr). they said they dont do matching with bell anymore. i think they realized that everyone was mentioning the 2 yr free programming from bell. they said the best they could do was
1 yr free hd programming
1/2 price on the hd-terminal rental (~6.50/month) for 1 yr.
so basically my bill will only go up by like 7 bucks (i hope!)

[networkdawg]

Just a warning to keep an eye on your bills. I just got my 1st one since grabbing this excellent deal ( 2yrs free HDPVR and 2yrs free programming/specialy channels), and I had a $59.95 activation fee or something.

Called them, they reversed it saying it was an error.

But just keep a close eye on things guys.

[cashman91]

Just a warning to keep an eye on your bills. I just got my 1st one since grabbing this excellent deal ( 2yrs free HDPVR and 2yrs free programming/specialy channels), and I had a $59.95 activation fee or something.

Called them, they reversed it saying it was an error.

But just keep a close eye on things guys.

thanks for the heads up:razz:

[rh-7]

I called two days ago and successfully got two years HDPVR rental and 20% off my rogers internet for one year.

[harry]

Not sure if this has been mentioned before, as I'm not going read through 124 pages of replies, but the promo called 'Ditch the Dish' is still in effect. Basically they asked me to pick up a HDPVR at a retail store and they'd send a tech. to pickup my receiver.

I know it's suppose to be for new customers, but the CSR gave me the promo. Details here...
http://your.rogers.com/store/cable/ptv/satellite_offer.asp?shopperID=QFKUNRRT25VP8LNU65DW 95RFQ477F9M1

If you've got a SD receiver, they're suppose to give you a SDPVR, however, they are pretty much phased out.

NOTE: Deal ends on Feb. 15 (they've already extended this a few times) and if they say it's only for new customers, mention that it'd be more work for everyone if you cancel, then sign-up again (and if need be, another name in the household), they'd probably respond by saying there's a cancellation fee if you don't notify them at least 30 days in advanced or something cheesy like that. Another option would be to start a brand new account on the same address and wait out your 30 days on your original account. In the end, it's still way cheaper than renting a HDPVR, as you'd be paying only double for say, basic cable, as install is free with this promo.

[blazerzr2]

Hi All,

Just to let everyone know that I called in today and got the HDPVR free for 2 years with the programming/specialty channels. I also had them knock off $7.00 off my monthly bill. As for the $59.95 activation charge , they have also waived that fee.:lol:

Thanks to all for this deal!

[RazzyRas]

Called twice. Called first on Wednesday, I got the 50% 1 year and 1 year specialty.

Called second time yesterday. Seems like the agent knew exactly what I was gonna say and matched it immediately. I didn't push for the specialty channels as I am already satisfied with the 2 year rental.

Hopefully I don't have any billing issues, last time I got a cell phone retention plan, it took me like 2 billing cycles to clear up.

By the way this was through Consolidated Retentions.

[carmaster]

I had called them back in January to get the free HD PVR and they offered me 1 year free. However when I got the bill they only gave me 50% off for the first year. I called them and explained that the free HD PVR deal had already been approved and I gave them the name/id of the person I spoke too. Rogers said they have no code whatsoever for the 2 year HD PVR and the only thing they could offer is 50% off the first year. I was pissed off and spoke to one of the managers, he told me the same thing. Is there anything I can still do to get the free HD PVR?

[rh-7]

I had called them back in January to get the free HD PVR and they offered me 1 year free. However when I got the bill they only gave me 50% off for the first year. I called them and explained that the free HD PVR deal had already been approved and I gave them the name/id of the person I spoke too. Rogers said they have no code whatsoever for the 2 year HD PVR and the only thing they could offer is 50% off the first year. I was pissed off and spoke to one of the managers, he told me the same thing. Is there anything I can still do to get the free HD PVR?

Keep calling them. They're still offering to to people, so there must be a way.

[harry]

Is there anything I can still do to get the free HD PVR?
Ditch the Dish

[popoju]

Yup..rogers seems to understand only when you tell them that you will switch company..i called one time cause it was so expensive for nothing and that star choice would be less expensive: so they gave me the VIP for the 2 tvz plus another box - so 2 box (i only pay one) and 2 vip AND internet =88$ per month

[thugonomicsver1]

called in yesterday and said i was switching to bell, (mentioned bell 2yr promo) and she said they would match it (2yrs HDPVR Rental, 1yr programming) said I would call back. My lady call back and they told her the additional of year of programming would be 19.90 a month (12.95 + 7.95). I called back and before I could threaten to switch they offered me a second year of programming. Total talk time 30 mins, money saved 1076 plus taxes. I say it was worth the time!!

Thanks RFD and OP:razz: :razz: :razz: :D :D :D :D

[Empz]

No such luck on the first try! They said there was nothing they can do, and tried to sell me on Rogers Home Phone! :mad: I'm gonna have to try again.

-E

[Shalongbasi]

Digital VIP cable $95
VIP digital terminal $40.54
Digital service fee $4.86
Pick all specialty channels 68.22
HDTV specialty channel $12.92

Total $221.54

less vip saving 11.34
discount $7.22
discount 40.54
specialty 3 month free 81.14
cancel basic cable: 17.17

Net $64.13 +tax = 72.47

looks like increasing comes from VIP cable, can I cancel that and still get the others? :(

[Justin C]

You are probably getting billed for more than one month, which is typical of a first bill after a change.

At least they didn't charge you the $100 installation fee that I was charged (I had to call and complain to get it reversed).

[BondGuy]

Called this morning, said "Cancel service" at the prompt.
First CS agent confirmed my details and asked if I really wanted to cancel my service. I said yes and he transferred me to a colleague (probably on 'Retention' desk).

She reconfirmed details and asked why I wanted to cancel. I mentioned "tired of constant changes to free channels included in my package, constant creep higher of monthly bill, and a great 2 yr offer from Bell" among other things.

She quickly (30 seconds) reviewed my services, said she could save me some money and would match Bell's offer.

Wound up with a better package for my family's TV viewing habits (could have done this at any time in the past, but ... ), 24 months free 2 X HD PVRs and 1 X HD Box, plus 12 months of programming credits, plus one time credit of $70.

I saved about $1700 over 2 yrs for a 30 minute phone call; many thanks to my new BEST FRIENDS at RFD!

[Rx8-black]

Im planning to call within the nex couple days. What number should i call and do i just say bell is offering me 2 years free hd prv, could you match it? Any tips would be helpful. Thanks!

[canadiankorean]

Im planning to call within the nex couple days. What number should i call and do i just say bell is offering me 2 years free hd prv, could you match it? Any tips would be helpful. Thanks!

I find it best to be agressive and dominate the call at the beginning.
Something like,
You: Hello, Bell is offering 2 yrs free HDPVR, you idiot, you better give me the same or better or I'm cancelling.
Rogers: Yes sir! I will give you 5 yrs free HDPVR, free HD programming, free cable tv, and I'll throw in a new TV because you threatened to cancel with Rogers.
You: That's right baby, bring it on!

Or try
Have a 'Bell deal' written down before calling. Something reasonable like 2 yrs free HDPVR if I switch and go on their $49.95 HD expressvu package which includes 25 HD channels.
http://www.bell.ca/shopping/AIO_HD_EssentialsEn.details?selectedtab=1
Be polite throughout the conversation.
Ask to talk to retentions.
Mention that Bell called yesterday to switch tv services (leverage what you have with Rogers like internet, home phone, wireless).
They will ask what the offer was.
Tell the rogers rep, "Let me find the paper that I wrote the offer on"
Read the deal you were 'offered'
Allow the rogers rep to counter the offer.
If it is close to what you want, try to push it a little more.
Pretend to think the offer (rogers') over on the phone as you crunch the numbers in your head.
Mumble a few things like, "after taxes, Bell comes out to $57 plus I get more HD channels..." "Bell is giving TSN HD in their package..."
If it isn't even close, well.. I never got to this..
Rogers just offered with the 2 yrs HDPVR with no hassle...
I did use internet and home phone as additional bargaining tools

[Rx8-black]

I find it best to be agressive and dominate the call at the beginning.
Something like,
You: Hello, Bell is offering 2 yrs free HDPVR, you idiot, you better give me the same or better or I'm cancelling.
Rogers: Yes sir! I will give you 5 yrs free HDPVR, free HD programming, free cable tv, and I'll throw in a new TV because you threatened to cancel with Rogers.
You: That's right baby, bring it on!

Or try
Have a 'Bell deal' written down before calling. Something reasonable like 2 yrs free HDPVR if I switch and go on their $49.95 HD expressvu package which includes 25 HD channels.
http://www.bell.ca/shopping/AIO_HD_EssentialsEn.details?selectedtab=1
Be polite throughout the conversation.
Ask to talk to retentions.
Mention that Bell called yesterday to switch tv services (leverage what you have with Rogers like internet, home phone, wireless).
They will ask what the offer was.
Tell the rogers rep, "Let me find the paper that I wrote the offer on"
Read the deal you were 'offered'
Allow the rogers rep to counter the offer.
If it is close to what you want, try to push it a little more.
Pretend to think the offer (rogers') over on the phone as you crunch the numbers in your head.
Mumble a few things like, "after taxes, Bell comes out to $57 plus I get more HD channels..." "Bell is giving TSN HD in their package..."
If it isn't even close, well.. I never got to this..
Rogers just offered with the 2 yrs HDPVR with no hassle...
I did use internet and home phone as additional bargaining tools


That first option sounds really tempting, ill give that a try..hahha..Thanks for the tips. Much help!

[obernewtyn]

I find it best to be agressive and dominate the call at the beginning.
Something like,
You: Hello, Bell is offering 2 yrs free HDPVR, you idiot, you better give me the same or better or I'm cancelling.
Rogers: Yes sir! I will give you 5 yrs free HDPVR, free HD programming, free cable tv, and I'll throw in a new TV because you threatened to cancel with Rogers.
You: That's right baby, bring it on!

:lol: :lol: :lol:

[lazychild]

Was on the rep on the phone for no more than 10 mins.
He seems to understand what i am trying to do, no hassle.

2 years free HDPVR
2 years VIP channels? (channel 1 - 170) - donno what this is, but o well.

Thanks for everyone's help

[Rx8-black]

Was on the rep on the phone for no more than 10 mins.
He seems to understand what i am trying to do, no hassle.

2 years free HDPVR
2 years VIP channels? (channel 1 - 170) - donno what this is, but o well.

Thanks for everyone's help

free channels, the more the better =]

[canadiankorean]

free channels, the more the better =]

So did you call in?
What were the results?

[jsecool]

Quick help please. Just moved into a new condo. Rogers is offering a couple packages, but the only PVR thing is 2 months free, then 1/2 price for the next 10 months. I tried telling the rep in charge about the Bell thing and he said if I have a dish now he can do the trade in for 2 years, but since he knows Bell can't get into our building until the summer to offer services, I have no leverage.

Now what????

[jamieared]

wow....my free PVR gonan end this May...looks like I need to prepare to call them again for the new PVR....LOL

wonder if anyone in the same situation as me and get the second chance for free? :D

I'm in the same boat - 2 yrs free hdpvr expired last month. Wondering if calling and threatening to move to the Bell 2yr free deal will get me another offer?

[dps649]

Well I've been trying over the last year to get a free HDPVR but only got 1/2 price for one and full price for the other.

But this time...

I'm about to move and I've got a landline with Bell (only thing left not with Rogers). Phone Bell and asked to transfer the landline... Long story short, they offer me a cheaper package for HD tv and for thr first 6 months only pay $48 for complete HD package with 2 HDPVR and 3 digital box and Internet. They also gave a $200 credit.

So...

I called Rogers Retention and explained the situation. Right away they offered:

- Free 2 HDPVR for 2 years ($1200 savings)
- 20% off my Cable and Internet for 1 year ($29/month)
- $20 for Home phone with one feature
- $50 credit x 4 (one per service)

So all in all I think this is a great deal!

[harman_rai]

called rogersd, best thing they offered me was half price on a HDPVR or HD box for 1 year

[Rx8-black]

So did you call in?
What were the results?

W00t, i just called in. No hassle at all. took like 10min and got my 2 years free hd pvr ^_^.. Thanks to everyone for the tips and advice, my new best friends.

[canadiankorean]

W00t, i just called in. No hassle at all. took like 10min and got my 2 years free hd pvr ^_^.. Thanks to everyone for the tips and advice, my new best friends.

Congrats!

I knew being aggressive helps.

I find it best to be agressive and dominate the call at the beginning.
Something like,
You: Hello, Bell is offering 2 yrs free HDPVR, you idiot, you better give me the same or better or I'm cancelling.
Rogers: Yes sir! I will give you 5 yrs free HDPVR, free HD programming, free cable tv, and I'll throw in a new TV because you threatened to cancel with Rogers.
You: That's right baby, bring it on!
I'm surprised they didn't give you the extras like they normally do like the free tv and stuff.

Again congrats and enjoy!

[Rx8-black]

Congrats!

I knew being aggressive helps.

I find it best to be agressive and dominate the call at the beginning.
Something like,
You: Hello, Bell is offering 2 yrs free HDPVR, you idiot, you better give me the same or better or I'm cancelling.
Rogers: Yes sir! I will give you 5 yrs free HDPVR, free HD programming, free cable tv, and I'll throw in a new TV because you threatened to cancel with Rogers.
You: That's right baby, bring it on!
I'm surprised they didn't give you the extras like they normally do like the free tv and stuff.

Again congrats and enjoy!


What channels did they give u? is it possible to get the sports pack for free?

[andrew2good4u]

Hey guys I've read through a lot of the thread but haven't seen an answer to my question. Is there any way to get deals for new rogers subscribers?

[ziggazig]

call number 3:

HD PVR - Free for two years

it totally depends on who you talk to with this stuff.

i've been a customer since august 07. so i'm relatively new i guess.

rfd rules.

[maimin_matty]

Is there a 'good' phone number to call about this retention plan? i've searched about 20 pages of posts with no luck. Called 888ROGERS1 and have been hold for 19 minutes so far...

[baboo2004]

Did you say TV and Cancel service.... I can assure you , that the wait time will be under 5min for this


Is there a 'good' phone number to call about this retention plan? i've searched about 20 pages of posts with no luck. Called 888ROGERS1 and have been hold for 19 minutes so far...

[maimin_matty]

Did you say TV and Cancel service.... I can assure you , that the wait time will be under 5min for this

I'll try that....still on hold. About an hour now......we aren't allowed to swear on this forum right?

That worked like a charm, thanks! Took the wait time down from infinity ++ to less than 30 seconds. Unfortunately no luck on the PVR/HD first time out. I'll try again later.

[SU-FI]

Tried twice to get the promo today, the first time I only got an offer of 50% off rental of PVR or HD PVR for 1 year. The CSR kept insisting she'd hadn't heard of that deal in the last few months. Right now I have digital cable VIP, and am using the regular digital box.

Second time around, they agreed to the 50% off discount on the PVR rentals, and to take 20% off my internet (right now I get 15% off of Lite), so no great shakes there - about $3 a month.

I'm not willing to admit defeat, but is there anyone who has gotten this deal recently that could help me out, maybe PM me a name that a CSR rep can reference or something? I have another offer on the table from Bell that's pretty good, but I don't want to have to get into the whole satellite nonsense.

I have my home phone line with Bell, and I even floated the prospect of switching to Rogers as a bargaining chip, but it didn't phase them.

I'd just like someone to give me an recent example so I can point it out to the CSR and say, "Look, someone just got it - why not me?"

Thanks, guys! Long time lurker, you guys have managed to get me a few deals in the last two months.

[BaconMunch]

Well let's just say BOOM :) still have one more free year on the first TV and we just got 24 months free HDPVR on the second TV, we're just waiting for the unit delivery.

Got it on my second call, first call only offered me 5% off everything but I would have to add the $25 onto my existing bill for the 2nd PVR, I politely declined and tried calling back literally 30 seconds later.

Now to worry about how to get the line into the bedroom =/

[ziggazig]

All I can say is, it completely depends on who you talk to. I used to work at a call center for a cell phone company, and I had four weeks of training before I started taking real calls. A lot of the people in my training group were idiots. They didn't know the computer systems well, they weren't updated on the new promo codes, etc.

I would overhear conversations of someone that I trained with and they would often just dismiss the customer because they were lazy - which of course is totally ridiculous (you're already sitting down looking at a screen all day).

I always took the attitude of trying to help people out, so I gave away free stuff like crazy. But, others don't.

In regards to Rogers in general: anyone that I've spoken to from Toronto have been jerk faces. Everyone I've talked to from out east, is fantastic. Call the number, say 'cable tv', and then 'cancel service', and when you get someone see where they are located and get their name and id number.

If their call center is located out east, you'll most likely have a better shot at getting a deal. Rock on. Hope this helps.

[Rx8-black]

when i called, around 2 weeks ago. I called and ask to talk to retentions, they might ask why. I said i want to cancel because of an offer from bell. I got transfered under 2min. Remember to be polite and do NOT be rude. I just said hi..blah blah. I am planning to cancel because of this great offer from bell. Find some numbers that are reasonable, just incase they ask. I was wonder if you can match it. Right away they matched the offer and gave me 2 years free hd prv, Very nice man. And when i got my hd pvr and called to activate it they offered me 3 months free with some more channels.So just be polite and explain to them your offer. Use what you have to your advantage(internet, cable, phone,wireless..)Hope that helps and good luck!

[Variance]

Totally OT, BUT does anyone know if Bell has some kind of retention department? lol

[bubble.tea]

^They sure do!

[QJuice]

I easily just got the HD PVR for a 2 year rental for free, plus home phone for $10.

Now I had a major bargining chip...just moved (customer since Aug 07) and I've had to make 3 service calls (had to call about 3 services of the 4)in 24 hours and still have no cable TV yet.

[SU-FI]

In the bargaining chip realm, I might have a extra one. I've been a digital VIP customer for two years, and the entire time, I've been paying for the rental of the regular digital box. I've been told, however, that that should be included with the VIP package. Is this true?

[watungga]

Can anyone feed some info here:

I'm on Basic Cable for 5 years. My 42" LCD will come soon and had no ATSCtuner in it. Now, I want the HD PVR for 2yrs free. I already have voip phone and internet from CIA. How should I prepare before I call?

[leafyj]

My 42" LCD will come soon and had no ATSCtuner in it. Now, I want the HD PVR for 2yrs free. I already have voip phone and internet from CIA. How should I prepare before I call?

+1

Any specifics on Bell's deals other than free PVR?Programing discounts,free HD channels ect?

[lakers_Rebirth]

+1

Any specifics on Bell's deals other than free PVR?Programing discounts,free HD channels ect?

I'm in the same boat - +5 years with Rogers. Also, I just got a new HD LCD around boxing day. I was wondering if Rogers was still offering the free 10 or 12 month HD programming and HD box rental. PVR would be a bonus, but what I would really like is to try out the HD and other channels.

Does anyone have a link?

[help_questions]

Tried twice to get the promo today, the first time I only got an offer of 50% off rental of PVR or HD PVR for 1 year. The CSR kept insisting she'd hadn't heard of that deal in the last few months. Right now I have digital cable VIP, and am using the regular digital box.

Second time around, they agreed to the 50% off discount on the PVR rentals, and to take 20% off my internet (right now I get 15% off of Lite), so no great shakes there - about $3 a month.

I'm not willing to admit defeat, but is there anyone who has gotten this deal recently that could help me out, maybe PM me a name that a CSR rep can reference or something? I have another offer on the table from Bell that's pretty good, but I don't want to have to get into the whole satellite nonsense.

I have my home phone line with Bell, and I even floated the prospect of switching to Rogers as a bargaining chip, but it didn't phase them.

I'd just like someone to give me an recent example so I can point it out to the CSR and say, "Look, someone just got it - why not me?"

Thanks, guys! Long time lurker, you guys have managed to get me a few deals in the last two months.

stop telling them you a promo from them. call and say that you want to take advantage of bell's promo which will give you HDPVR, a couple extra channels, and save you $7 a month. Say that it works better for you, so you want to cancel your rogers service to sign up with bell. they will put you on hold, and come back with an offer that you should like.

Also, i do not recommend calling more than once on the same day. I failed on my first attempt, called back 3 weeks later, and got everything i wanted and more. i dont think you have to wait 3 weeks, but at least a couple of days.

and the "Look, someone just got it - why not me?" approach is not a good one, as everyone account/customer is different.


good luck

[Aggy]

stop telling them you a promo from them. call and say that you want to take advantage of bell's promo which will give you HDPVR, a couple extra channels, and save you $7 a month. Say that it works better for you, so you want to cancel your rogers service to sign up with bell. they will put you on hold, and come back with an offer that you should like.

Also, i do not recommend calling more than once on the same day. I failed on my first attempt, called back 3 weeks later, and got everything i wanted and more. i dont think you have to wait 3 weeks, but at least a couple of days.

and the "Look, someone just got it - why not me?" approach is not a good one, as everyone account/customer is different.


good luck

I just called Bell to confirm if HD is available in my condo....it is not...they have the VDSL service, but no HD service. My question is if Rogers can find out any way if I am bluffing. I want to try to get the HD PVR deal and I want to say that "Bell is offering this...", but the service, technically is not available in my building.

Should I just go in with the "Bell offered me this" approach?

[mr_yellow]

I just called Bell to confirm if HD is available in my condo....it is not...they have the VDSL service, but no HD service. My question is if Rogers can find out any way if I am bluffing. I want to try to get the HD PVR deal and I want to say that "Bell is offering this...", but the service, technically is not available in my building.

Should I just go in with the "Bell offered me this" approach?

Yes. I live in a condo that has already has a package with Rogers and I used the "bell called and is offering blah blah", and got it. though I had to jump through some BS redtape cause my account was messed up due to previous tenant.

[Aggy]

Yes. I live in a condo that has already has a package with Rogers and I used the "bell called and is offering blah blah", and got it. though I had to jump through some BS redtape cause my account was messed up due to previous tenant.

Oh that's good to know...did you tell them that Bell was offering HD? What sort of red tape are you referring to? Thanks.

[pestul]

I got the free HD PVR for 2yrs, but they wouldn't give me the specialty channels (didn't complain much). I was against doing this until they took away a couple of my HD channels and raised the price of the bill..

Here's how it went for me:
1) Dialed 1-888-rogers-1
2) went through the voice: "Cable TV" then "Cancel Service"
3) entered my phone # and connected with a lady.. said "I'm not sure if I was forwarded to the right branch, but I was looking for 'retentions'. She forwarded me to retentions.
4) Immediately told this new representative that I was unhappy with the service lately and that bell had offered me 2yrs of Free HD PVR this morning with HD specialty channels for a 1yr.
5) He said that he would match the PVR right away, but wouldn't give me the specialty channels unless I paid $7/m extra. That was good enough for me.
6) Total Time: ~4-5min :D
7) Picked up my HD PVR ~15min later..

I'm in the Atlantic Region (which should give some of you guys hope who are not in GTA) and have just Rogers Cable, no phone or Internet with them.

[Iggynatz]

I just called earlier today for my manager at work. She had tried twice unsuccessfully so I took the reins and got the 2 years free for her. The first guy I spoke to said that the deal I was getting (I was playing the part of her husband) was quite good as it was and that they could do nothing, so I asked to be put through to retentions. When I got there the lady said "let me guess, they offered you a free PVR?" :cheesygri I confirmed and she said "I can match that, sir, no problem." I asked her to confirm the details (HD not SD, 24 months, order #, conf #). I made it clear that I was not unhappy with Rogers service, I was simply tempted by this nice offer from Bell. The funny thing is that this manager is a whiz with customer relations. She can take the angriest, most righteous caller and pacify them with ease. I guess she just has scruples, and can't put one over on the man (the obvious implication being that I am an unscrupulous bastard).

I have now got this deal for 1 coworker, my parents, and myself. Two other coworkers were successful after I convinced them to try it. One of them was with Cogeco (or was it Shaw [out in Milton]).

Just be polite but firm. It helps to be unscrupulous. :lol:

[Raider24]

Will Try this first thing tommorow! :) thankss guys

[venividivici]

I just called earlier today for my manager at work. She had tried twice unsuccessfully so I took the reins and got the 2 years free for her. The first guy I spoke to said that the deal I was getting (I was playing the part of her husband) was quite good as it was and that they could do nothing, so I asked to be put through to retentions. When I got there the lady said "let me guess, they offered you a free PVR?" :cheesygri I confirmed and she said "I can match that, sir, no problem." I asked her to confirm the details (HD not SD, 24 months, order #, conf #). I made it clear that I was not unhappy with Rogers service, I was simply tempted by this nice offer from Bell. The funny thing is that this manager is a whiz with customer relations. She can take the angriest, most righteous caller and pacify them with ease. I guess she just has scruples, and can't put one over on the man (the obvious implication being that I am an unscrupulous bastard).

I have now got this deal for 1 coworker, my parents, and myself. Two other coworkers were successful after I convinced them to try it. One of them was with Cogeco (or was it Shaw [out in Milton]).

Just be polite but firm. It helps to be unscrupulous. :lol:

Looks like you have this down-pact, lol. I offered to do this for my mother however she said she didn't really need it so I did not bother arguing with her about it, lol.

It was a breeze when I did it back in January. My only complaint though is that when I tried to cancel 2 things on the cable tv account...even though I am a fully authorized user on the account (I have all my services in my grandmothers name), they would not let me do it. So I had to have my grandmother call in and she doesn't understand all this stuff and she has a hard time hearing the CSRs and sure enough the latest bill included the 2 services I had her call in to cancel.

So now I am going to have to call Rogers and complain and literally demand they take those charges that total around $70-$80 off the bill because they were requested to be canceled before this billing cycle.

I am having also been considering dropping their Home Phone and Internet for a cheaper solution elsewhere. They should have a record on the account though of the day and time my grandmother called to have 2 cable tv services canceled though so I hope this is not as big a hassle as it might turn out to be. I have been a Rogers cable/internet customer for 4 years, home phone for 1.5 years, and Fido/Rogers wireless customer for 2 years.

[uris]

I called today (I only have Internet with Rogers right now).
I even told them I'm interested in buying all three services (phone, TV, internet).
Talked to a lady, she said she can't help, then she transfered me to someone else (she said had a different name for them, but I confirmed I was then talking to Retention).
The guy offered me 50% on the HDPVR (12.47$ for 1 HDPVR). I said I got better from Bell, but he remained. I even said I know for a fact that people got free HDPVR from Rogers - he said there is no such offer and he can do nothing. I said that I will get my services with Bell and will call later to cancel (I can't really cancel my Internet). So he said "I'm sorry, but there's nothing I can do".

Where do I go now???

[Kaitlyn]

Where do I go now???

To bell for the "better offer" :)

[carmaster]

I called today (I only have Internet with Rogers right now).
I even told them I'm interested in buying all three services (phone, TV, internet).
Talked to a lady, she said she can't help, then she transfered me to someone else (she said had a different name for them, but I confirmed I was then talking to Retention).
The guy offered me 50% on the HDPVR (12.47$ for 1 HDPVR). I said I got better from Bell, but he remained. I even said I know for a fact that people got free HDPVR from Rogers - he said there is no such offer and he can do nothing. I said that I will get my services with Bell and will call later to cancel (I can't really cancel my Internet). So he said "I'm sorry, but there's nothing I can do".

Where do I go now???

I had the same problem and they said that the computer has no such offer for free HD PVR. Initially I got the 2 years free offer, however when I got my bill they listed it as 50% for 1 year.

[watungga]

I called today (I only have Internet with Rogers right now).
I even told them I'm interested in buying all three services (phone, TV, internet).
Talked to a lady, she said she can't help, then she transfered me to someone else (she said had a different name for them, but I confirmed I was then talking to Retention).
The guy offered me 50% on the HDPVR (12.47$ for 1 HDPVR). I said I got better from Bell, but he remained. I even said I know for a fact that people got free HDPVR from Rogers - he said there is no such offer and he can do nothing. I said that I will get my services with Bell and will call later to cancel (I can't really cancel my Internet). So he said "I'm sorry, but there's nothing I can do".

Where do I go now???

Do you have a wife? :twisted:
Let her take charge of the fcuk-up situation you are in.
Call Rogers, "Cable", "Cancel Service" then pass the phone to your wifey!
Now, she must not blurt out her antics the way she scold you, she must be very accomodating and understanding in her approach.
She should tell them: "I would like to know if you have any HD-PVR and HD programming promotion right now. Coz' we've had enough problems at home and I don't wanna add another one with my husband threatening to cancel Rogers service!! I said 'Oh my God! are you insane! I hate Bell!"

"So now, I'm here asking you if you can help me ... :cry:"

Hope this works!

[swales]

I called and got the HD-PVR for free for 2 years but no contract (can cancel anytime...needed this as I'm moving in 6 months and might drop Rogers), plus they gave me 25% off on the rest of my cable channels (on top of my VIP discount), 25% off Internet, and $10 off each of my cell phones. I got all this by just saying I wasn't happy with the new price increase and would like to cancel all my services.

[Aggy]

I called and got the HD-PVR for free for 2 years but no contract (can cancel anytime...needed this as I'm moving in 6 months and might drop Rogers), plus they gave me 25% off on the rest of my cable channels (on top of my VIP discount), 25% off Internet, and $10 off each of my cell phones. I got all this by just saying I wasn't happy with the new price increase and would like to cancel all my services.

Sounds easy enough...so you didn't have to mention "Bell offers" or anything like that? Thanks...I might try tonight or tomorrow.

[swales]

Sounds easy enough...so you didn't have to mention "Bell offers" or anything like that? Thanks...I might try tonight or tomorrow.

The guy asked if I was going to switch to Bell and when I said yes he just quoted me the above mention discounts and asked if that compared to what Bell was offering me. I didn't have to bring up any Bell deals.

[kwokinator]

Just wondering, we seem to use cancelling as a bargaining chip a lot here, did anyone ever use it and fail, but BSed so much that you had to cancel it? :)

[ziggazig]

I called today (I only have Internet with Rogers right now).
I even told them I'm interested in buying all three services (phone, TV, internet).
Talked to a lady, she said she can't help, then she transfered me to someone else (she said had a different name for them, but I confirmed I was then talking to Retention).
The guy offered me 50% on the HDPVR (12.47$ for 1 HDPVR). I said I got better from Bell, but he remained. I even said I know for a fact that people got free HDPVR from Rogers - he said there is no such offer and he can do nothing. I said that I will get my services with Bell and will call later to cancel (I can't really cancel my Internet). So he said "I'm sorry, but there's nothing I can do".

Where do I go now???

dude, all i can say is, call back. you probably talked to an incompetent person who has no idea what they're doing or they couldn't be bothered to help you. guaranteed there's someone in a call center (most likely in Moncton - because they're super nice) who is willing to hook you up.

just call back, ask again, and see what happens. that's what i did and i scored.

[mjl_toronto]

dude, all i can say is, call back. you probably talked to an incompetent person who has no idea what they're doing or they couldn't be bothered to help you. guaranteed there's someone in a call center (most likely in Moncton - because they're super nice) who is willing to hook you up.

just call back, ask again, and see what happens. that's what i did and i scored.

I just tried calling again after several days of trying. I spent 1 hour with one rep who was probably the friendliest I've ever dealt with (had a french accent, maybe from Quebec?). In the end, he said he really couldn't offer me the same deal as I was a new customer but instead gave me a better deal on my two cellphones (waived SAF and $20 credit for 4 months) and gave me Digital VIP with HDPVR for $67.97 for 12 months. He then said after the 12 months, I can call again and try to get a better plan.

Might not be as great as the retention offer but I'm satisfied with what I got.

[andrew2good4u]

If you're really scared to say that you're leaving rogers, just ask to go down to regular digital cable. Say that you are paying a premium for HD channels which do not always display in HD and you feel as if your double paying for the same channels. It's not worth your money or time, blah blah blah and bingo, you get sent to retentions and a deal is waiting for you

[mjdavila]

just signed up a friend of mine... its really great.. just be nice, firm and persistent :)

[Aggy]

Just called Rogers, spoke to someone in retentions, but could only offer another $5 discount. He said I was already on a promotion ($5 off) which ends in July so he could not add anymore discounts to my account. Should I be calling back to ask again for the PVR?

[watungga]

Just called Rogers, spoke to someone in retentions, but could only offer another $5 discount. He said I was already on a promotion ($5 off) which ends in July so he could not add anymore discounts to my account. Should I be calling back to ask again for the PVR?

Gentlemen, this is hardcore RFD'ing. :twisted:

Most of the times, CSRs did trained hard for this kind of offensive tactics.

[Aggy]

Gentlemen, this is hardcore RFD'ing. :twisted:

Most of the times, CSRs did trained hard for this kind of offensive tactics.

yeah, dealing with Telus for my great plan feels like a cake walk compared to rogers...I'm gonna call tomorrow and tell them Bell is offering me a plan (for the free HD) and see if they can match it. The last time I called I was waiting them to offer it to me since some people had mentioned that rogers reps sort of already know which plan people are referring to...they did not and that was my mistake and I've got to be more firm...wish me luck tomorrow!

[phatmanmd]

yeah, dealing with Telus for my great plan feels like a cake walk compared to rogers...I'm gonna call tomorrow and tell them Bell is offering me a plan (for the free HD) and see if they can match it. The last time I called I was waiting them to offer it to me since some people had mentioned that rogers reps sort of already know which plan people are referring to...they did not and that was my mistake and I've got to be more firm...wish me luck tomorrow!

i think there's a minimum that you need to say in order for them to be able to "access" the deals that we want. for example, i think you need to say you'll cancel/leave, and the reason is for a competing offer, etc etc.

at the very minimum though i think you HAVE to say that there is a better offer from bell. there's no way they'll volunteer something without you saying the "trigger words".

[Aggy]

i think there's a minimum that you need to say in order for them to be able to "access" the deals that we want. for example, i think you need to say you'll cancel/leave, and the reason is for a competing offer, etc etc.

at the very minimum though i think you HAVE to say that there is a better offer from bell. there's no way they'll volunteer something without you saying the "trigger words".

you're right...I thought you had mentioned in a PM that you had asked about any current promos that rogers was offerering cause Bell was offering you a good deal...I assumed you hadn't mentioned any specific deal, just that you were tempted...my misunderstanding.

I'll try again tomorrow...it seems like most people are calling 888-rogers1 number, not the customer service number on our bills. Maybe I'll give that a whirl cause in the past I've always been connected to a fellow Newfie (the friendliest people in Canada!) with that number.

[Aggy]

Just called Rogers...they offered free HD programming for a year, half price HD PVR rental for year, 20% off internet, 20% off programming both for a year, plus $5 off for year...what you guys think?

[canabiz]

Question here before I called Rogers:

We got this deal a while back but I do not see myself watching as much TV as before, does canceling the basic cable package affect this in any way? i.e do I now have to pay rental fee for this HD-PVR ?

Has anyone done this?

I plan to cancel this for 6 months and will sign up again in September when football returns. Would save us about $200 in the process (right now I am paying about $30 for monthly cable that I barely watch)

Thanks

[Aggy]

Question here before I called Rogers:

We got this deal a while back but I do not see myself watching as much TV as before, does canceling the basic cable package affect this in any way? i.e do I now have to pay rental fee for this HD-PVR ?

Has anyone done this?

I plan to cancel this for 6 months and will sign up again in September when football returns. Would save us about $200 in the process (right now I am paying about $30 for monthly cable that I barely watch)

Thanks

I've heard many different things regarding cancelling, but when I called today, the lady said I had 4 months remaining on my "agreement". What that meant was that any discounts that I had up until then, ie, $10 credit/month home phone, 5% off cable and free modem rental over the last 8 months I would have to pay for depending on what I cancelled...so if I just cancel cable she said I would have to pay the 5% discount x 8 months...but then she said there was nothing on my account stating that I had to stay on for the remaining 4 months so I could cancel now if I wanted with no fees. If I cancel it all I would need to give 30 days notice. I guess maybe it depends on your account and what was stated when you signed up. I'm still confused!

[canabiz]

I've heard many different things regarding cancelling, but when I called today, the lady said I had 4 months remaining on my "agreement". What that meant was that any discounts that I had up until then, ie, $10 credit/month home phone, 5% off cable and free modem rental over the last 8 months I would have to pay for depending on what I cancelled...so if I just cancel cable she said I would have to pay the 5% discount x 8 months...but then she said there was nothing on my account stating that I had to stay on for the remaining 4 months so I could cancel now if I wanted with no fees. If I cancel it all I would need to give 30 days notice. I guess maybe it depends on your account and what was stated when you signed up. I'm still confused!

Thanks for the feedback, as far I am concerned, I did not sign any contract with Rogers for my cable (I only have the basic cable subscription, no other fancy packages), the only thing that I am wary about is the 24 months period that I will have my HD-PVR for free.

I am heading to the Rogers Video store to pay some bills and check out some rentals and will ask them the question. If they don't know the answers, I will call Rogers after and will let you guys know.

[Tijuana]

Okay, well its already been 2 YEARS!!!! So this summer my 2 years will be over as im sure so will many others. WHAT DO WE DO!!!! :razz:

[canabiz]

Just want to post a follow-up to my previous post:

I went to the local Rogers Video store and asked about whether cancelling the basic cable package that we have right now will have an impact on this free HD-PVR deal. The clerk let me know that yes we would have to pay the rental fee which doesn't really save us anything. He went on to suggest that I called Customer Service to put this service on a Traveller's ticket which will cost us $4/month until we are ready to resume.

I think this is what I will do because we do plan to travel a fair bit this summer as well.

If anyone else has other suggestions, I am all ears. Our 2-year deal for the free HD-PVR is still good until August 2009.

Cheers!

[Madwand]

Here's what I got last month.

No cost installation $95, and 2 year rental of 3 HD Dual Tuner PVRs without cost.

I'm a pretty happy guy. :)

[getro]

i read some of the later pages in this post, but i was just wondering if there is any leverage for a new customer when trying to get these awesome deals? anyone have any success stories? i want to sign up for internet and hdtv with the pvr...thanks in advance!

[plymouthhater]

I can only assume that a bunch of us will be at the end of our two free years use of the HD PVR in the next couple of months (The 1st post in this thread is dated April 2006).

Has anyone called Rogers already and asked for another 2 years? The "Bell Deal" is still out there which means I could hypothetically still threaten Rogers that I am going to leave for the "Expressvue offer"...

I would be quite happy if they would simply renew the free HD PVR for another 2 yrs :)

[phatmanmd]

Just called Rogers...they offered free HD programming for a year, half price HD PVR rental for year, 20% off internet, 20% off programming both for a year, plus $5 off for year...what you guys think?

i think that's "okay", probably half the value of a free hdpvr for 2 years. let's not look at the "2 year hdpvr rental" but at the money saved. free hdpvr = savings of 24.95 / month. so for savings: half price = $12.50, 20% off internet = $6-10, 20% programming = $6-10, plus $5. so looks like you're saving at least $24.50 per month for one year.

you *could* try calling for a 3rd time after 1-2 weeks - and if possible just fall back to this offer. when you call them, tell them you're wondering if they can do any better - if no, take this offer, if so, then you're better off!

[Aggy]

i think that's "okay", probably half the value of a free hdpvr for 2 years. let's not look at the "2 year hdpvr rental" but at the money saved. free hdpvr = savings of 24.95 / month. so for savings: half price = $12.50, 20% off internet = $6-10, 20% programming = $6-10, plus $5. so looks like you're saving at least $24.50 per month for one year.

you *could* try calling for a 3rd time after 1-2 weeks - and if possible just fall back to this offer. when you call them, tell them you're wondering if they can do any better - if no, take this offer, if so, then you're better off!

Yeah, I took what they offered. I did all the calculations with the CSR and with my discounts, it's the same as getting the PVR for free and saving a couple dollars more...I won't be paying more than what I'm paying for now for cable, internet and phone over the next year with the discounts...I just won't get the PVR for free for the year after, but I'm willing to negotiate again when that time comes.

[getro]

anyone know if signing up as a new customer for tv & internet will help get a good deal similar to those mentioned previously? i'd imaging that rogers trying to sign up a new customer may give me the 2 years free...

[djcake]

I am also intreseted if there is any deals for new customers
All I need is cable for a few months while my balcony is getting repaired

+'s would be a HD box I have no need for a PVR and I can install myself

[4 rubBeR]

anyone know if signing up as a new customer for tv & internet will help get a good deal similar to those mentioned previously? i'd imaging that rogers trying to sign up a new customer may give me the 2 years free...

Never hurts to try; my experience with Retentions was since I was a long time customer I could get the free two years PVR + HD specialty channels deal. I haven't seen anyone hear as a new customer receise such a deal... but you never know!

~ 4 rubBeR

[getro]

Good news to report!

i signed up for a new account with rogers, and on my third call, i was able to get

VIP
TMN
HDPVR
Internet Express


All on a 2 year commitment for $95 + tax...pretty good seeing that the first 2 guys told me that it would cost $130 + tax

[GabL]

What about programming? Any discount on cable programs? Esp. those program packages?

[getro]

^
What do you mean?

[getro]

I called yesterday morning to sign up..

The first guy asked me what type of service i was looking for, and i stupidly did not write anything down, and said that bell had put flyers on the doors of the new development i am moving into (lie). I said that they were offering the pvr for 2 years free + programming + internet. He said that they cannot give a $600 dollar value for free, and asked me the price, and what kind of channels they were offering, and i said "i don't have the flyer with me". He said ok, but the price for VIP + TMN + HD Specialty Package + HDPVR + Internet Express would be about $140 + tax. Then he told me that they don't sign contracts with customers, and i should call bell to find out more about their promotion, so i could compare better.

The second guy was much nicer, but also said that he could not offer me any type of discounts, and that i should research and compare on bell vs rogers programming.

The final call, i got a girl, and she was super nice. I actually took a few minutes before hand, and went on the bell site, and wrote down the names of the packages, and prices, and put together my own make believe package. I again lied and said that i have a flyer, and that bell was offering The HD Extra Package + TMN + 6 theme packs + 7Mbps Internet, all for the low price of $89/mo + tax on a two year contract. The girl said that she can't match exactly, but she could come close, and she told me that they can do it for $110 after tax for 2 years. I said perfect, and that was it.

[actng]

you have no shame

price matching is one thing but lying about a make believe packaged offer is a new low, even for RFD...

[aming]

you have no shame

price matching is one thing but lying about a make believe packaged offer is a new low, even for RFD...

Shame on all of you, scamming the multibillion dollar cable company. I hope everyone feels bad when Ted Rogers is eating out of a trash can. All these years of loyal service and excellent customer service and and fair monopolistic pricing, and this is how you want to repay him??? SHAME!!!!

/sarcasm

[Aggy]

you have no shame

price matching is one thing but lying about a make believe packaged offer is a new low, even for RFD...

+1

RFDers can get pretty low sometimes, but at least come up with a package that's believable or is similar to what's currently being offered. Most of the deals RFDers get are COMPARISON shopping and getting the deals out there, not making stuff up.

Mind you, that's a pretty good package you got for a new rogers customer!

[Iggynatz]

If Rogers is willing to do it they must feel that it is worth it in the long run. So good for you getting a sweet deal. I don't see what the fuss is.

[getro]

thank you very much. i was very surprised myself! i am sure that rogers margin on my contract is more than good for them. i guess if they took it, it works for them. they easily could have said no...for a third time...i also did not tell them my name or address until i got the package i wanted, so they wouldn't record any comments in the system, and reject me based on multiple calls...

[Tijuana]

you have no shame

price matching is one thing but lying about a make believe packaged offer is a new low, even for RFD...

:confused: no comment

[Captain Snazzypants]

Margin? What would the margin be for them adding your name to a list and flicking a switch (via software). That's the difference between you being a bare-bones customer and the one who has it all - to them anyway.

If they are not organized enough to deal more appropriately with customers, then to hell with them and bombs away I say :twisted:

[hawk99]

I got my free HD PVR deal about 2 years ago. My latest bill says that this discount is ending April 30/08. Has anyone tried to renew this deal?

[Aggy]

+1

RFDers can get pretty low sometimes, but at least come up with a package that's believable or is similar to what's currently being offered. Most of the deals RFDers get are COMPARISON shopping and getting the deals out there, not making stuff up.



Actually, I take my comment back. I asked 10 of my patients today what they had for cable...no 2 people had the exact same package and no 2 people paid the same rate. Someone was paying $100 for the ulitmate VIP package which is like $58 or something like that. My parents were paying for timeshifting when it's included with ultimate vip package. So yeah, if you can score a deal with rogers then good job.

[chrome_boy]

Just called. Free HDPVR for 2 years. TMN 25% off for 4 months. 6 minutes on the phone. Rogers sometimes do kick butt.

[getro]

chrome_boy, are you a new customer? how much are you paying per month?

[Rx8-black]

Just called. Free HDPVR for 2 years. TMN 25% off for 4 months. 6 minutes on the phone. Rogers sometimes do kick butt.

What is TMN?

[rvs007]

What is TMN?

TMN=The Movie Network

[chrome_boy]

chrome_boy, are you a new customer? how much are you paying per month?

Existing customer for 9 years. About 70.

[pestul]

Well, I don't feel any shame at all.. they took away my TMN and MFest, then raised the bill. I'm sorry but they owe it to me.

[Amar]

Hey guys IT WORKED... i just called rogers.. spoke with customer relations...first she would not budge she only offered 25% discount for half the term... i told her about the 2 years with bell, she could not find the promo. But she still honoured It.. so im going to pick up my hd pvr Tonight....Cant wait thanks. for the post.

[Toronto]

Thanks guys, just got a PVR free for 2 years and a year free of the HD specialty pack.

[getro]

i got it again last night for my parents

free hdpvr - 2 years
1 year specialty pack

got their total bill for phone + internet + tv down about $50 per month.

[Spyder01]

Ok, i have a problem...

When rogers did that lineup change a few years back, I called them and complained and they gave me a free digital terminal + this DTV package which is basically the same as what I have on analoge for one year. The only channel i really need was CNBC which was only available on digital. But now, one year passed and they are charging me around $12 more for basically one more channel... is there a deal out there that I can use? If i call them, i don't even know what to say because they'll most likely tell me to switch to digital all together which i don't want to do.

[Toronto]

Ok, i have a problem...

When rogers did that lineup change a few years back, I called them and complained and they gave me a free digital terminal + this DTV package which is basically the same as what I have on analoge for one year. The only channel i really need was CNBC which was only available on digital. But now, one year passed and they are charging me around $12 more for basically one more channel... is there a deal out there that I can use? If i call them, i don't even know what to say because they'll most likely tell me to switch to digital all together which i don't want to do.

Is this channel available to purchase alone? They have many channels that you can order for $2.79 each per month, or they have packages you can order where you choose a few channels at a discount. Go to rogers.com and try to find the "create your own specialty pack" area. It's a bit of a pain to find.

[sillysimms]

Ok, i have a problem...

When rogers did that lineup change a few years back, I called them and complained and they gave me a free digital terminal + this DTV package which is basically the same as what I have on analoge for one year. The only channel i really need was CNBC which was only available on digital. But now, one year passed and they are charging me around $12 more for basically one more channel... is there a deal out there that I can use? If i call them, i don't even know what to say because they'll most likely tell me to switch to digital all together which i don't want to do.

The Rogers site is confusing to navigate and hard to find things. From what I can see, they don't even advertise the price of regular analog TV anymore so I do not know the cost of it. They only show "basic digital cable" which includes the box & digital services fee free for $35.97/month (although new subscribers get it for $32.99 for 12 months). This package would not include CNBC and CNBC is not one of the channels you can add on its own.

What analog package did you have? If you had the one with all the channels up to 70, what you were paying would be very comparable to the price of the Digital VIP package which includes the digital services fee and an Standard def. box and you can have up to 4 cable outlets as well. It would include a number of digital channels as well including CNBC which is channel 79 in Mississauga. They show this as $61.97/month but new subscribers can have it for $52.99 for 12 months.

http://www.rogers.com/web/link/ptvBrowsePackagesFlowBegin?forwardTo=landing

http://www.rogers.com/web/content/personal-promotions?content10=ptv_promotions

If I were you, I would call them and tell them that what you have isn't worth an extra $12/month to you. Tell them you're looking at switching to Bell. If you're interested in a free HDPVR for 2 years, read through this thread. If you're just looking for the same deal you had before, tell them that's what you want.

Talk to retentions. They don't want you to go to Bell and they also don't want you to go back to analog. A friend of mine does not have an HDTV but had a free standard def. cable box included in the fees at the condo she lived at. She was moving to a house and called Rogers and told them she was only going to get analog at the new house. They now rebate her for the cost of the box and digital services fee on every bill with no expiry date. They do not want people going back to analog.

If you like one of those packages, just tell them that although you're not a new customer, if they don't give you the 12 month promotion, you're going to Bell.

[97gst]

What IS the current best legitimate deal being offered by Bell?

I want to dump my overpaid full-fee HD PVR Rogers and switch to Bell HD, or at least have a "real" bargaining chip to use with a rogers rep.

Is bell actually offering any free HD PVR with a new signup, or is all this just smoke and mirrors?

[sjb2003]

Have anyone tried to get free sports pak and what is deal everyone got. Have any one email via to do this. any tips would be great:!:

[fatal_aroma]

I have a couple of questions about this.

Basically my situation is that my parents have an old analogue package that includes the Fairchild channel for no extra charge. I'm worried that if I attempt to get this HD PVR box that it would affect my cable service and we would lose free Fairchild TV. Does getting this box change my service and billing in anyway? or is it just a box you get and plug in.

[plymouthhater]

I have a couple of questions about this.

Basically my situation is that my parents have an old analogue package that includes the Fairchild channel for no extra charge. I'm worried that if I attempt to get this HD PVR box that it would affect my cable service and we would lose free Fairchild TV. Does getting this box change my service and billing in anyway? or is it just a box you get and plug in.

Rogers in southern York Region, (formerly Classicomm formerly Shaw) have TeleLatino and Fairchild on the expanded basic analogue package because they realized that it would have cost them a fortune back in the analogue only days to rent decoders to people who simply wanted the one multicultural channel as "Pay TV".
Since Fairchild is still on the analogue tier, as long as you add the PVR and don't ask to go back to basic analogue, your Fairchild should not be affected on analogue cable fed TV's (i.e. those with no digital box).

[kiasu]

I got my free HD PVR deal about 2 years ago. My latest bill says that this discount is ending April 30/08. Has anyone tried to renew this deal?

mine is going to expire on may...gonna return and try again...it would b nice if we can renew for free without returning but i doubt it..

[kiasu]

Shame on all of you, scamming the multibillion dollar cable company. I hope everyone feels bad when Ted Rogers is eating out of a trash can. All these years of loyal service and excellent customer service and and fair monopolistic pricing, and this is how you want to repay him??? SHAME!!!!

/sarcasm

what the hell are you talking about? i feel no shame of doing it since Rogers feels no shame on rising all the prices and cut the services...

[Toronto]

what the hell are you talking about? i feel no shame of doing it since Rogers feels no shame on rising all the prices and cut the services...

He was being sarcastic, hence the "fair monopolistic" comment and the /sarcasm at the end.

On another note, I got my first bill today and instead of showing 2 years free PVR and free HD specialty pack, I got 25% off my PVR for 4 months and full priced HD specialty pack. I had to log a call with them again and they had no record of this offer to me. Luckily they assured me the discounts will be credited on the next bill and that I am getting the offer, but I have to pay this bill in full for the time being.

[ziggazig]

He was being sarcastic, hence the "fair monopolistic" comment and the /sarcasm at the end.

On another note, I got my first bill today and instead of showing 2 years free PVR and free HD specialty pack, I got 25% off my PVR for 4 months and full priced HD specialty pack. I had to log a call with them again and they had no record of this offer to me. Luckily they assured me the discounts will be credited on the next bill and that I am getting the offer, but I have to pay this bill in full for the time being.


unbelieveable!! this is exactly what i hate about these companies. they are constantly trying to screw people over by not doing what they say they'll do, and then expecting the customers to pay their bill in full. i absolutely want to smack rogers in the face for this kind of crap. it's deceitful, dishonest, manipulative and flat out wrong.

but, most people give in and pay incorrect bills for years because they're lazy and just desperately want to watch dancing with the stars.

[tiburonguy]

I got the HDPVR free for 2 years but not the extra channels as they said they would not give it to me as I only have basic cable.

Just called said I wanted to cancel and told them about bell offering HDPVR for 2 years free they matched.

Good luck.

[plymouthhater]

mine is going to expire on may...gonna return and try again...it would b nice if we can renew for free without returning but i doubt it..

My 2 yr free PVR promo was up at the end of this month. I called in to Retentions to find out my alternatives.

Here's what they gave me:

2 additional yrs of FREE PVR
2nd non HD terminal + free outlet to feed the new terminal.
Moved me to VIP.

My bill stays the same + I transition to the VIP programme which gave me the 2nd outlet & I get the 2nd terminal FREE.

So now the mystery has been solved i.e.

THEY WILL RENEW THE FREE PVR FOR AN ADDITIONAL 2 YRS :)

[ziggazig]

yahooooooooo!!!!!!!!!!!

[lagos]

My 2 yr free PVR promo was up at the end of this month. I called in to Retentions to find out my alternatives.

Here's what they gave me:

2 additional yrs of FREE PVR
2nd non HD terminal + free outlet to feed the new terminal.
Moved me to VIP.

My bill stays the same + I transition to the VIP programme which gave me the 2nd outlet & I get the 2nd terminal FREE.

So now the mystery has been solved i.e.

THEY WILL RENEW THE FREE PVR FOR AN ADDITIONAL 2 YRS :)


what exactly did you tell them?

Please give more details on how you convinced them to extend it.

[Aggy]

My 2 yr free PVR promo was up at the end of this month. I called in to Retentions to find out my alternatives.

Here's what they gave me:

2 additional yrs of FREE PVR
2nd non HD terminal + free outlet to feed the new terminal.
Moved me to VIP.

My bill stays the same + I transition to the VIP programme which gave me the 2nd outlet & I get the 2nd terminal FREE.

So now the mystery has been solved i.e.
THEY WILL RENEW THE FREE PVR FOR AN ADDITIONAL 2 YRS :)

Did you get 2 additional years of HD PVR?

[MercenaryForHire]

what the hell are you talking about? i feel no shame of doing it since Rogers feels no shame on rising all the prices and cut the services...

Comment ------------>


















Your head --------->

[plymouthhater]

Did you get 2 additional years of HD PVR?

2 additional yrs of FREE HD PVR
2nd (non HD) terminal + free outlet to feed the new terminal.
Moved me to VIP.

My bill stays the same + I transition to the VIP programme which gave me the 2nd outlet & I get the 2nd terminal FREE.

I simply called in - asked for "Customer Retention Dept". I told the Retention Dept CSR that according to my latest bill, I see that the promo I am on for the HD PVR expires at the end of the month and "I am hoping that you can simply RENEW it"... CSR put me on hold for a couple of minutes and came back to the phone and told me that I have been a long time customer, that they value my business and "OF COURSE I CAN RENEW IT FOR ANOTHER 2 YEARS"... then I hit them up for the 2nd terminal (I figured the worst they could do was say NO)...again the CSR put me on hold and came back to the phone and said yes I could have a FREE 2nd terminal (non HD).

I guess this just proves the old adage -"You don't ask - you don't get" :D

[skylighter]

Just off the phone with rogers rep and she offered me the following:

- 2 years off HDPVR box
- 15% off VIP digital = $9.25 off for 1 year (she encourage me to call back after 1 year and they will extend it)

I try to get free theme package but in no prevail.

So ends up my bill drop from $113 this month to $75 dollar after tax.

Thanks everyone for input:D

[Aggy]

Just off the phone with rogers rep and she offered me the following:

- 2 years off HDPVR box
- 15% off VIP digital = $9.25 off for 1 year (she encourage me to call back after 1 year and they will extend it)

I try to get free theme package but in no prevail.

So ends up my bill drop from $113 this month to $75 dollar after tax.

Thanks everyone for input:D

You should try to call back and tell them Bell offered you the HD channels for free.

$113 to $75...I'm assuming you were paying for the box before this? And does the bill include internet as well? $75 seems high.

[skylighter]

You should try to call back and tell them Bell offered you the HD channels for free.

$113 to $75...I'm assuming you were paying for the box before this? And does the bill include internet as well? $75 seems high.

Yeah, I pay for the box before(the offer for me expired 2 months ago and I didn't renew) 75 is including tax and I also have the 5 dollar on theme pack which she can't do anything about it. Just the digital VIP will be 51 +tax anyway. So I think it is acceptable to me.

[kiasu]

2 additional yrs of FREE HD PVR
2nd (non HD) terminal + free outlet to feed the new terminal.
Moved me to VIP.

My bill stays the same + I transition to the VIP programme which gave me the 2nd outlet & I get the 2nd terminal FREE.

I simply called in - asked for "Customer Retention Dept". I told the Retention Dept CSR that according to my latest bill, I see that the promo I am on for the HD PVR expires at the end of the month and "I am hoping that you can simply RENEW it"... CSR put me on hold for a couple of minutes and came back to the phone and told me that I have been a long time customer, that they value my business and "OF COURSE I CAN RENEW IT FOR ANOTHER 2 YEARS"... then I hit them up for the 2nd terminal (I figured the worst they could do was say NO)...again the CSR put me on hold and came back to the phone and said yes I could have a FREE 2nd terminal (non HD).

I guess this just proves the old adage -"You don't ask - you don't get" :D

wow..cool...i will try to call and renew...let's see..

[rvs007]

Renewed for my parents this afternoon. Their 2-year free rental of a HDPVR came to an end last year and I was able to get them another 2 years, plus an additional $5/mo. credit on TMN and 20% off their internet service for 1 year.

[crycry]

After 2 very, very frustrating calls I got this to work. Honestly if I could switch to Bell (I'm renting) I would. The CSRs were so confused by their own pricing I'm not sure they knew what was going on. The first two times I said "I checked the Bell pricing and I can get more channels with the PVR for what you offer" thinking it might trigger the free offer. I prefer not to lie (I'm pretty bad at it too) but by the third time I was so frustrated I just said "Bell told me I could get the HDPVR for free for 2 years" and the guy said no problem, they could match it. I had to be locked in for 2 years but I really have no choice anyway. So all in I get 2 years free and $20 off my bill.

[ziggazig]

After 2 very, very frustrating calls I got this to work. Honestly if I could switch to Bell (I'm renting) I would. The CSRs were so confused by their own pricing I'm not sure they knew what was going on. The first two times I said "I checked the Bell pricing and I can get more channels with the PVR for what you offer" thinking it might trigger the free offer. I prefer not to lie (I'm pretty bad at it too) but by the third time I was so frustrated I just said "Bell told me I could get the HDPVR for free for 2 years" and the guy said no problem, they could match it. I had to be locked in for 2 years but I really have no choice anyway. So all in I get 2 years free and $20 off my bill.

ya, csr's are hit or miss just about everywhere. guaranteed, there's probably idiots at bell who know nothing. well... there is actually. i've spoken to them on occasion.

congrats on the 2 free years. i got the same thing, but the guy told me i was not locked into anything. again, the lack of a universal understanding at rogers is incredibly aggrivating. everyone seems to believe something different.

[sjb2003]

Just got the phone with Rogers got great deal too. Got 2 free hdpvr,2 years hd box,one year of hd specially channels and 20% off internet.. Thank guys for the tip

[Innis]

I wonder if the success of this deal depends on how many services you get from Rogers and how long you've been a customer. Personally, we bought the HD box from Futureshop a year ago and subscribed to only the cable services (VIP package) and I tried negociating this deal earlier this week and after calling 5 different times and finally going all the way to saying "yes" to cancelling our service at cancellations the best deal I could walk away with was 20% off for one year with free HD speciallity programming free for one year and the HD PVR half off for one year. Which I reluctantly accepted instead of cancelling since it works out to a cheaper bill and basically free HD PVR for a year.

I do not think my pitch failed because I've read most of the stories on this thread and used the same pitch. Has anyone scored the 2 years free while only being a cable only customer for one year?

[plymouthhater]

I wonder if the success of this deal depends on how many services you get from Rogers and how long you've been a customer?

You may be correct - I have lived in my current house since 1989 and they CSR did say to me when I asked to have my 2 yr free HD pvr renewed for another 2 yrs that I was a "long time customer".

[Aggy]

best deal I could walk away with was 20% off for one year with free HD speciallity programming free for one year and the HD PVR half off for one year. Which I reluctantly accepted instead of cancelling since it works out to a cheaper bill and basically free HD PVR for a year.

I do not think my pitch failed because I've read most of the stories on this thread and used the same pitch. Has anyone scored the 2 years free while only being a cable only customer for one year?

I've been a customer for 8 months and the best I could get was what you got. I don't mind since it was cheaper than my original bill and I can call in when a year is up to renegotiate. If I did get the 2 years free HD PVR and 1 year HD I'd acutally be paying more.

[canadiankorean]

I wonder if the success of this deal depends on how many services you get from Rogers and how long you've been a customer. Personally, we bought the HD box from Futureshop a year ago and subscribed to only the cable services (VIP package) and I tried negociating this deal earlier this week and after calling 5 different times and finally going all the way to saying "yes" to cancelling our service at cancellations the best deal I could walk away with was 20% off for one year with free HD speciallity programming free for one year and the HD PVR half off for one year. Which I reluctantly accepted instead of cancelling since it works out to a cheaper bill and basically free HD PVR for a year.

I do not think my pitch failed because I've read most of the stories on this thread and used the same pitch. Has anyone scored the 2 years free while only being a cable only customer for one year?

I was a customer for only 10 months before I asked for this deal. I got it..
But I also have 3 services with them.
home phone, internet and cable. I really think it makes a difference.

[Rx8-black]

I was a customer for only 10 months before I asked for this deal. I got it..
But I also have 3 services with them.
home phone, internet and cable. I really think it makes a difference.

Is it possible to get a bigger discount off your bill?..i have a 15% discount, i got rogers home phone (just added), internet, cable and 2 wireless( added one wireless 2 months ago)?

[wee-haggis]

I wondered if there are any folk who have had (or have) the 1 or 2 year deal......and then,when it expires Rogers would try to put the prices back to normal........but, you were able to have the cut price deal extended ?
Or
Has there been folk who have seen the expiry date come and go only to find the price not changing ?

[plymouthhater]

I wondered if there are any folk who have had (or have) the 1 or 2 year deal......and then,when it expires Rogers would try to put the prices back to normal........but, you were able to have the cut price deal extended ?
Or
Has there been folk who have seen the expiry date come and go only to find the price not changing ?

Had you taken the time to read at least some of the posts in this thread:

http://www.redflagdeals.com/forums/showthread.php?t=283214&page=132

you could have answered your own question.

[wee-haggis]

Had you taken the time to read at least some of the posts in this thread:

http://www.redflagdeals.com/forums/showthread.php?t=283214&page=132

you could have answered your own question.

I have read several of the posts...but not 133 pages worth !!!
If you don;t want to answer my question....don't.
Otherwise leave it to someone else who is willing to.....or not

By the way...I saw your post on page 132.
Thats all you had to say !

[Aggy]

I have read several of the posts...but not 133 pages worth !!!
If you don;t want to answer my question....don't.
Otherwise leave it to someone else who is willing to.....or not


Just playing devil's advocate here...it's rule #1 of the RFD rules to check all the posts before asking questions.

[dr.slump]

I was thinking about getting the HD channels already, since I just brought the LG 42' 1080P HD LCDTV. And I just happened upon this page, give them a called today and told them I am considering cutting all my service from rogers (I am currently using their internet, Phone, wireless, and cable). The guy asked me if there was anything he can do, and I said Bell is offering me this package and was wondering if Rogers can do something better. He then said he can offer me the 2 years HD PVR package for free. SO YAY...

Now I can save my free HD package from best buy (got it for free when i brought the LCD TV yesterday).

RFD has again set the standard and tip a bit of the scale towards the consumer side.

I love you guys and I love RDG!!!:D :cheesygri

:cheesygri

[canadiankorean]

I was thinking about getting the HD channels already, since I just brought the LG 42' 1080P HD LCDTV. And I just happened upon this page, give them a called today and told them I am considering cutting all my service from rogers (I am currently using their internet, Phone, wireless, and cable). The guy asked me if there was anything he can do, and I said Bell is offering me this package and was wondering if Rogers can do something better. He then said he can offer me the 2 years HD PVR package for free. SO YAY...

Now I can save my free HD package from best buy (got it for free when i brought the LCD TV yesterday).

RFD has again set the standard and tip a bit of the scale towards the consumer side.

I love you guys and I love RDG!!!:D :cheesygri

:cheesygri

Save the free HD package for what?
You need the receipt of your purchase in order to use the free HD package and the promo expires in 30 days from the receipt date.

[Daboss]

I was thinking about getting the HD channels already, since I just brought the LG 42' 1080P HD LCDTV. And I just happened upon this page, give them a called today and told them I am considering cutting all my service from rogers (I am currently using their internet, Phone, wireless, and cable). The guy asked me if there was anything he can do, and I said Bell is offering me this package and was wondering if Rogers can do something better. He then said he can offer me the 2 years HD PVR package for free. SO YAY...

Now I can save my free HD package from best buy (got it for free when i brought the LCD TV yesterday).

RFD has again set the standard and tip a bit of the scale towards the consumer side.

I love you guys and I love RDG!!!:D :cheesygri

:cheesygri

Are there CSR reps who can do this if I call in today on a Sunday? Or am I better off waiting till tomorrow?

[wee-haggis]

Just playing devil's advocate here...it's rule #1 of the RFD rules to check all the posts before asking questions.

Yes...Aggy you are correct....sort of :razz:
these are the Rules and ....TIPS.

#1 -Part B and C is a Tip (not a rule).
As I mentioned,unless I was following this thread from the get-go,I would never have known about my question being asked ( unless I went through all 134 pages !). Unfortunately I only got part way through the thread (smack me in the back of the head for being naughty!).
I don't understand what the big deal is anyways.

[Daboss]

Nevermind, just call in and got the deal :)

3 months free Pick All Specialty Pack
2 Year HD PVR Rental
15% off my bill

[dr.slump]

Save the free HD package for what?
You need the receipt of your purchase in order to use the free HD package and the promo expires in 30 days from the receipt date.

Oh really? I didn't know that...Do they need the original receipt? Then maybe i'll either sale it or give it to someone.... still great regardless...

[sillysimms]

I have read several of the posts...but not 133 pages worth !!!
If you don;t want to answer my question....don't.

Something that is also really helpful if you're not aware of it, is at the top of the page, right underneath where all the page numbers are listed is a button "Search this Thread". You can click on that and it helps a lot to find what you're looking for so you don't have to read all the pages in a very long thread.

[canadiankorean]

Oh really? I didn't know that...Do they need the original receipt? Then maybe i'll either sale it or give it to someone.... still great regardless...

I think you give them some sale code or something off the receipt.
I did it 1.5 years ago with Rogers when I got my TV from Futureshop.
I had to read some number on the receipt.