My USB ports are NOT 2.0, wtf? ***THIS IS REALLY PISSING ME OFF!***

[Papi]

Im trying to install a tv tuner card driver and it said "please plug in to a high speed port, as the one you have it pluged into now is not high speed"

wtf does this mean? My USB ports arent 2.0?

[NDman]

That's possible. What mother board do you have? What OS?

[Papi]

That's possible. What mother board do you have? What OS?

Its a Sony laptop FS830W. Ive had it for 2 weeks, how can it NOT be USB 2.0?

[JoKeRr]

Its a Sony laptop FS830W. Ive had it for 2 weeks, how can it NOT be USB 2.0?

Boot into the bios and change USB settings.

Unfortunately the whole USB speed thing is quite a mess:
there's a usb 1.0 (low speed) which is really slow like 1.5mbit/s or 183kb/s
and then there's the usb 1.1 aka FULL speed, which is 12mbit/s or 1.4mb/s
last but not least there's 2.0 which is Highspeed: 480mbit / s or 57mb/s

Good luck.

[Papi]

Boot into the bios and change USB settings.

Unfortunately the whole USB speed thing is quite a mess:
there's a usb 1.0 (low speed) which is really slow like 1.5mbit/s or 183kb/s
and then there's the usb 1.1 aka FULL speed, which is 12mbit/s or 1.4mb/s
last but not least there's 2.0 which is Highspeed: 480mbit / s or 57mb/s

Good luck.

how? i just dont get why the heck sony would release a computer without USB 2.0. :mad:

[divx]

reinstall the drivers, it happened to my machine too, after reinstall it worked fine

[Papi]

reinstall the drivers, it happened to my machine too, after reinstall it worked fine

ATI drivers? haha, ive done it like39483 times and im so fed up with it right now, its about to go through my freakin drywall.

[Papi]

http://i7.photobucket.com/albums/y255/smszs/untitled00.jpg

[PrimoTurbo]

Check in BIOS and check if your motherboard has USB 2 support.

[Papi]

Check in BIOS and check if your motherboard has USB 2 support.

how? Which F key? Obviously stupid sony is too bloody cheap to include a manual :mad:

[divx]

ATI drivers? haha, ive done it like39483 times and im so fed up with it right now, its about to go through my freakin drywall.
i use omega drivers for video card

[Papi]

i use omega drivers for video card

i have intel onboard video though.

[SergesPlace]

Do you have service pack 2 installed? If not, there's your problem. I had the same issue and that resolved it

[Papi]

Do you have service pack 2 installed? If not, there's your problem. I had the same issue and that resolved it

yes i do and i have Direct X 9.0c.

I found out its F2 to get into the Bios but i couldnt see anything about USB. I am 99% sure its got to be 2.0 because when i first installed this, it didnt pop any thing like that up. But the video was lagging, so I figured that is a sign of a slow connection.

How the heck do I update my USB and why isnt it 2.0? :mad:

[sonick]

if its an older laptop then it won't be USB2.0.

You might need to download USB2.0 drivers from Sony. My laptop requires drivers to 'enable' 2.0 speeds/functionality.

[B0000rt]

Hit up the Sony website for support, it's all there my friend, it's all there.

[Papi]

On my laptop it has 3 ports, but in the device manager it shows i have 5? wtf? and only one 2.0?

On the phone with sony right now, and they are saying that even if the ports are 2.0, that it wont nessecarily show it as 2.0. That doesnt sound right?

http://i7.photobucket.com/albums/y255/smszs/untitled999.jpg

[sxz]

According to Son'y website, your laptop does have USB 2.0--3 of them in fact-- so you are obviously missing drivers for it. I think you have to install your chipset drivers in order to get USB 2.0 working.

http://www.sonystyle.ca/commerce/servlet/ProductDetailDisplay?storeId=10001&catalogId=10001&langId=-1&productId=1002345

[Papi]

if its an older laptop then it won't be USB2.0.

You might need to download USB2.0 drivers from Sony. My laptop requires drivers to 'enable' 2.0 speeds/functionality.

this model is not even 2 months old.

[sxz]

Take a look at the drivers here and install any you are missing.

http://esupport.sony.com/perl/swu-list.pl?mdl=VGNFS830W&UpdateType=Everything

[stevethewheel]

sometimes the USB2.0 ports are not enabled as 2.0 by default. Yeah I know that's crazy but still.....it happens. Go with the help you are getting above.

[Papi]

sometimes the USB2.0 ports are not enabled as 2.0 by default. Yeah I know that's crazy but still.....it happens. Go with the help you are getting above.

so basically, if the ports ARE 2.0, it should show it 2.0 in the device mgr right?

[Papi]

ive just finished installing all the stuff off the sony site that i was missing (only 3 things), and uninstalled my usb ports through the Device mgr and it installed back on smoothyl. I will try it again to install this ATI. Hopefully the USB ports are cleared out of any ATI drivers that might have been stuck.

[Papi]

Still same thing.

I GIVE UP, I just dont care anymore in getting this ATI crap to work. Ive already wasted almost 4 hours this weekend trying to get this stuff fixed. But it keeps ghosting the video.

So screw it. ATI can go to hell and im refunding this POS Monday...thank god! :twisted: I call ATI and all they will say is re-install. I've already done it a thousand times, and in every way possible. Also re-installed every single USB port, my video card drivers, Direct X, so I just dont care anymore.

[champ91]

i think it's a matter of going into you bios and finding the usb option, i believe it's under integrated devices for most boards. I wouldn't give up so soon and if you do give up, do thank people for taking their time to offer you suggestions.

[WLJ101]

when you check the "universal serial bus controllers" under Device Manager, do you see any USB "Enhanced" Host Controller?

with the word "enchanced" = USB 2.0

take a screen shot and post it here. I really want to see. It is a easy fix.

[PrimoTurbo]

I have the suspicion that you are doing something wrong, have someone who knows how to use a computer well look at it for you.

All modern computers support USB 2, it’s just that it’s not enabled half the time. Check the BIOS very carefully, it's not even labled USB half the time.

Also it depends on each BIOS, but usually it’s under integrated peripherals, could be different on yours. Even if you didn’t have USB2 support which you do you would still see a USB entry or even a USB legacy support entry.

[sonyminidiscman]

buy another one

[mushroomcheese]

Right click "My Computer" --> "Properties" --> "System" --> "Device Manager"

Then you should see a yellow question mark (what you plugged) called Other Devices. Open the branch and right click on the USB device you plugged in. The first option should be "Update Driver"

It should ask you for a file USBEHCI and locate the file manually. Then everything should be upgraded to 2.0

http://www.dynamiclink.nl/htmfiles/rframes/info_sys/info_u/20.htm

There's the link to download the USBEHCI file.

Also try getting Service Pack 2.

[Papi]

i think it's a matter of going into you bios and finding the usb option, i believe it's under integrated devices for most boards. I wouldn't give up so soon and if you do give up, do thank people for taking their time to offer you suggestions.

I did this, no USB option. :|

[Papi]

when you check the "universal serial bus controllers" under Device Manager, do you see any USB "Enhanced" Host Controller?

with the word "enchanced" = USB 2.0

take a screen shot and post it here. I really want to see. It is a easy fix.

yip, i see one enchanced.

http://i7.photobucket.com/albums/y255/smszs/untitled999.jpg

[champ91]

Right click "My Computer" --> "Properties" --> "System" --> "Device Manager"

Then you should see a yellow question mark (what you plugged) called Other Devices. Open the branch and right click on the USB device you plugged in. The first option should be "Update Driver"

It should ask you for a file USBEHCI and locate the file manually. Then everything should be upgraded to 2.0

http://www.dynamiclink.nl/htmfiles/rframes/info_sys/info_u/20.htm

There's the link to download the USBEHCI file.

Also try getting Service Pack 2.


try this method. and usb 2.0 is included in sp1 and 2

[Papi]

Right click "My Computer" --> "Properties" --> "System" --> "Device Manager"

Then you should see a yellow question mark (what you plugged) called Other Devices. Open the branch and right click on the USB device you plugged in. The first option should be "Update Driver"

It should ask you for a file USBEHCI and locate the file manually. Then everything should be upgraded to 2.0

http://www.dynamiclink.nl/htmfiles/rframes/info_sys/info_u/20.htm

There's the link to download the USBEHCI file.

Also try getting Service Pack 2.

Trying to find that file, but it says $10US? :confused:

Also if i plug in the device, it shows up in A/V codecs since they are already installed...and not other devices. So should i just update the driver through that menu?

[SergesPlace]

you should have bought an Asus ;)

[Papi]

Ok this doesnt work. When i try to update driver through D.M. it wont even show up as I look for it....meaning unable to even choose it. :confused:

[Papi]

Whoa wait, I plugged it into anoher port and under D.M look what i get now.

http://i7.photobucket.com/albums/y255/smszs/untitled9999.jpg

[Papi]

Still same thing, and I cant even update the damn driver cause it wont show up in "other devices with a "?" mark" and when I do want to update it, it says it has to be a .inf file. Whatever, whatever, ***** windows.

So you know what? SCREW THIS SIHT!!!! IM SO ***** FED UP WITH BULLSIHT! :mad: I waste anymore time on this, my computer is about to go out my apartment window. :twisted:

[SergesPlace]

Still same thing, and I cant even update the damn driver cause it wont show up in "other devices with a "?" mark" and when I do want to update it, it says it has to be a .inf file. Whatever, whatever, ***** windows.

So you know what? SCREW THIS SIHT!!!! IM SO ***** FED UP WITH BULLSIHT! :mad: I waste anymore time on this, my computer is about to go out my apartment window. :twisted:

whoa, now's a good time to take a break from it Papi. Come back to it later

[mlerner]

Are you using the latest version of the ATI drivers and software? Could be that it's not detecting it properly.

[Papi]

Are you using the latest version of the ATI drivers and software? Could be that it's not detecting it properly.

latest yes, right off the site. And its detecting it alright, otherwise it wouldnt be read in the D.M or running period.

[Papi]

Come back to it later

I wont be coming back to ATI products ever ever again. Ive wasted too much time on this already and really it should not be this difficult and mind straining to install a freaking tv card. But mind you, google it and I just happen to be one of the many who have gone through this. ATI makes some of the worst, s/w, drivers ever.

[sonick]

so basically, if the ports ARE 2.0, it should show it 2.0 in the device mgr right?
No.

[sonick]

Take a look at the drivers here and install any you are missing.

http://esupport.sony.com/perl/swu-list.pl?mdl=VGNFS830W&UpdateType=Everything
Try this.

[gman]

I wont be coming back to ATI products ever ever again. Ive wasted too much time on this already and really it should not be this difficult and mind straining to install a freaking tv card. But mind you, google it and I just happen to be one of the many who have gone through this. ATI makes some of the worst, s/w, drivers ever.

Why do you blame ATI? It can just be Sony's fault.

[Jon Lai]

I wont be coming back to ATI products ever ever again. Ive wasted too much time on this already and really it should not be this difficult and mind straining to install a freaking tv card. But mind you, google it and I just happen to be one of the many who have gone through this. ATI makes some of the worst, s/w, drivers ever.

Calm down guy. And it's stupid to not buy ATi because of this one situation when it's clearly YOUR COMPUTER'S FAULT and not ATi's.

Like others said, check out BIOS. And don't complain that Sony doesn't have manuals.

What's this?

http://www.iq.sony.com/srvs/DocsConnect/docget.asp?manualid=63638&DL=

[Papi]

Calm down guy. And it's stupid to not buy ATi because of this one situation when it's clearly YOUR COMPUTER'S FAULT and not ATi's.

Like others said, check out BIOS. And don't complain that Sony doesn't have manuals.

What's this?

http://www.iq.sony.com/srvs/DocsConnect/docget.asp?manualid=63638&DL=


I did try all the links above and thanks for the manual. Sony says my computer is already set to 2.0 so its an ATI issue.

Like I said before, Ive already gone into the BIOS and theres no mention of anything about USB. But Sony says its already 2.0.

[gman]

I did try all the links above and thanks for the manual. Sony says my computer is already set to 2.0 so its an ATI issue.

Like I said before, Ive already gone into the BIOS and theres no mention of anything about USB. But Sony says its already 2.0.

Do you have anything else which is not Sony or ATI to prove it is not a Sony issue? Of course, Sony will say it is 2.0 just like ATI says it is not.

[Papi]

Do you have anything else which is not Sony or ATI to prove it is not a Sony issue? Of course, Sony will say it is 2.0 just like ATI says it is not.

The very first time I installed it, it went smoothyl...no popup mentioning anything of the port being low speed. Heck, I even tried it on all 3 ports and still no popup saying its low speed.

[Jon Lai]

I did try all the links above and thanks for the manual. Sony says my computer is already set to 2.0 so its an ATI issue.

Like I said before, Ive already gone into the BIOS and theres no mention of anything about USB. But Sony says its already 2.0.

Sony says its 2.0 becuase it is capable of doing 2.0, but doesn't mean it's set to 2.0.

[Papi]

Sony says its 2.0 becuase it is capable of doing 2.0, but doesn't mean it's set to 2.0.

Well if only I could somehow find out how to set it to 2.0 :( Im still going through that PDF manual but cant find anything.

[champ91]

my laptop doesn't have any usb option either. only desktop does.

[pandaharo]

I had this error on my desktop with a usb dvdrw, it was fixed by unplugging the drive (without "safely removing the drive"), and plugged into another port. Afterwards my computer detected stop giving me the plug into high speed error.

Some USB 2.0 needs to be enabled from the BIOS, check that too and I'd start by removing all USB from devices and allowing windows to reinstall the drivers.

[Papi]

I had this error on my desktop with a usb dvdrw, it was fixed by unplugging the drive (without "safely removing the drive"), and plugged into another port. Afterwards my computer detected stop giving me the plug into high speed error.

Some USB 2.0 needs to be enabled from the BIOS, check that too and I'd start by removing all USB from devices and allowing windows to reinstall the drivers.


did this and nothing from it. Ive tried everything possible. Im going to call ATI at work this morning, if they cant think of anything useful then its going back. Trust me, i want this to work so bad...why do you think i wasted mearly 5 hours on this crap over the weekend. :D

I called Sony last night again and they said that the 2.0 is automatically enabled by default.

[Papi]

Alright.....I just called ATI once again and they said the best thing to do is first try it on another computer. But Im unable to do that since I only have one and eh...that sucks. That way I can find out if its the card that is perhaps defective or my computer.

He also mentioned it could be either my USB ports or the video card. But I doubt its the video card, and I told him that its the tv tuner that processes the video...and then the moron went on to lecture me for 5mins about how it could be the video card blah blah blah.... :mad: What a joke tech support they have, blame everything on the customer.

So now I have to call Sony back and ask them how to enable 2.0, and the only way I can think of is that the setting would be in the BIOS. But guess what, there is no freaking option for this in the BIOS.

I sure hope my USB ports arent faulty. :confused:

:mad:

[Tharyn]

Alright.....I just called ATI once again and they said the best thing to do is first try it on another computer. But Im unable to do that since I only have one and eh...that sucks. That way I can find out if its the card that is perhaps defective or my computer.

He also mentioned it could be either my USB ports or the video card. But I doubt its the video card, and I told him that its the tv tuner that processes the video...and then the moron went on to lecture me for 5mins about how it could be the video card blah blah blah.... :mad: What a joke tech support they have, blame everything on the customer.

So now I have to call Sony back and ask them how to enable 2.0, and the only way I can think of is that the setting would be in the BIOS. But guess what, there is no freaking option for this in the BIOS.

I sure hope my USB ports arent faulty. :confused:

:mad:

Well whether your like it or not, 9 times out of 10 most tech support issues are due to user error.

But that being said, I'm not sure if you did this or not, but did you install your Chipset drivers?

--Mark

[Papi]

Ok here is something that happened with bit of relavance. I think it is a sign of something. You know how when you plug/unplug USB devices you will hear windows make that sound right? Well when I unplug/plug my other USB devices like the cam, mouse, etc...I will hear the sound right away. And this is for all 3 ports. But when I unplug/plug the ATI card, it makes the sound of it being plugged in right away, but when i unplug it, sometimes the sound comes minutes after I have unplugged it. Like wtf? :confused:

[Papi]

Well whether your like it or not, 9 times out of 10 most tech support issues are due to user error.

But that being said, I'm not sure if you did this or not, but did you install your Chipset drivers?

--Mark

Chipset? For the video card? If so, then yes...

[Jon Lai]

Ok here is something that happened with bit of relavance. I think it is a sign of something. You know how when you plug/unplug USB devices you will hear windows make that sound right? Well when I unplug/plug my other USB devices like the cam, mouse, etc...I will hear the sound right away. And this is for all 3 ports. But when I unplug/plug the ATI card, it makes the sound of it being plugged in right away, but when i unplug it, sometimes the sound comes minutes after I have unplugged it. Like wtf? :confused:

Just a Window's bug, nothing much. Does it happen every time on every port? I can't see how this would hint anything, though. Probably just means that it's taking up a lot of memory.

[Chookman]

Ok here is something that happened with bit of relavance. I think it is a sign of something. You know how when you plug/unplug USB devices you will hear windows make that sound right? Well when I unplug/plug my other USB devices like the cam, mouse, etc...I will hear the sound right away. And this is for all 3 ports. But when I unplug/plug the ATI card, it makes the sound of it being plugged in right away, but when i unplug it, sometimes the sound comes minutes after I have unplugged it. Like wtf? :confused:


Welcome to the exciting life of ATI drivers. Take my advice and take back the ATI product and buy a Hauppauge instead. It'll save you a ton of time and headaches. I personally have an ATI TV-Wonder sitting on my shelf that I replaced with a Hauppauge and I've never looked back. After having had the TV wonder and two previous All-in-wonders along with other ATI video cards, I am quite familiar with their shoddy driver support. It's too bad because they make some nice products on paper, but once you start updating drivers etc., you're playing russian roulette with the stability of your system.

[Papi]

Just a Window's bug, nothing much. Does it happen every time on every port? I can't see how this would hint anything, though. Probably just means that it's taking up a lot of memory.

Not all the time, but it seems only with the tv card.

[Papi]

Welcome to the exciting life of ATI drivers. Take my advice and take back the ATI product and buy a Hauppauge instead. It'll save you a ton of time and headaches. I personally have an ATI TV-Wonder sitting on my shelf that I replaced with a Hauppauge and I've never looked back. After having had the TV wonder and two previous All-in-wonders along with other ATI video cards, I am quite familiar with their shoddy driver support. It's too bad because they make some nice products on paper, but once you start updating drivers etc., you're playing russian roulette with the stability of your system.

Oh, its funny because I tried the Haupaugge one before this (WinTV USB) but it kept freezing on me and the picture was terrible. Unless you have another one in mind.

On the phone with sony right now again....

[gman]

http://i7.photobucket.com/albums/y255/smszs/untitled00.jpg

Did you click on the pop up thing in the picture? Does it say it has any USB2 port? If not, it is your Sony's problem.

In device manager, do you see any enhanced USB controller?

Did you try another USB port (you should have more than one)?

[Jon Lai]

Oh, its funny because I tried the Haupaugge one before this (WinTV USB) but it kept freezing on me and the picture was terrible. Unless you have another one in mind.

On the phone with sony right now again....

Any Hauppauge EXCEPT the starter $60 model will give you great results.