Should I take action against this Staples manager?

[Double_H_F]

Action, not as in legal action, but getting in contact with their H.O. Im not even sure if they would do anything about it, since I've read so many negative stories.

Yesterday. I went into the Staples where I bought a laptop 17 days ago, to get a refund since it was overheating. Had, they had another one I would have just changed it, but they didnt. I called the Friday prior, to make sure it was ok to go in a few days over their 14 day refund policy since I was out of town for the long weekend. The guy said it was fine.

So I go in, immediately this lady supervisor/mgr walks up and right from the get go, was a complete b!tch, I could just tell her walking up with an attitude. I told her the situation, and she wasn't going to give me my money back because it was 3 days over. I was polite the whole time, while she was just being a b!tch with me. She kept saying that I was making it up, and that her workers know better than to tell customers its ok to return stuff over the policy. Oh puhleez, give me a break. So finally, she said I could refund. I dont see the big point of this at all, I was quoted I could, so even though your worker made a mistake you have to live up to your promise.

I happened to pay most of it in cash at the time ($1100), she said she didnt have enough and all the could come up with is $100 (YA RIGHT!). I know this was a load of *****. She then comes up and gives me even more attitude out of nowhere, saying how she can give me a voucher with the remaining $1400 on. I was like F that, ya right! Put it on my debit. She got really rude, and said she couldnt. When I asked why, she just looked up to the ceiling and ignored me. How rude is that. So I kept saying hwo I want it on debit and F the voucher. I said, I wasnt going anywhere until I get my full refund. I dont care if it has to come out of her right ear, left ear, I want it damn it. FInally, she had it with me so she got on the phone and was approved she can do it. I dont see the big deal here. If I paid debit and wanted cash, ok sure I can see why they wouldnt do it. But cash onto debit? Not like they are paying huge transaction fees.

So at the end, her attitude towards me got worse and worse. WHen everything was done, she told me to get out, while pointing to the door. She was asking why I was being such a prick about this all. :lol: I kept my mouth shut, I could have blown up on her and starting cursing, but it wasnt worth it. Im glad she had her enjoyment in swearing at a customer for doing nothing wrong. All I wanted was a simple refund and I was polite about it. But she immediately comes up with a "get out of my face" attitude. I told her that, and I will forward her comments and this experience to head office.

[FastFokker]

Don't take peoples word over the phone.

Learn your lesson.

The rule is 14 days, it's 14 days unless you get something else in writing.

[NDman]

Action, not as in legal action, but getting in contact with their H.O. Im not even sure if they would do anything about it, since I've read so many negative stories.

Yesterday. I went into the Staples where I bought a laptop 17 days ago, to get a refund since it was overheating. Had, they had another one I would have just changed it, but they didnt. I called the Friday prior, to make sure it was ok to go in a few days over their 14 day refund policy since I was out of town for the long weekend. The guy said it was fine.

So I go in, immediately this lady supervisor/mgr walks up and right from the get go, was a complete b!tch, I could just tell her walking up with an attitude. I told her the situation, and she wasn't going to give me my money back because it was 3 days over. I was polite the whole time,

This is about where the whole thing started to fall apart. Somehow I doubt that you were really *that* polite. And you might be the one who was carrying an attitude to start. Fact that you didn't get on the phone with that manager, she had every right to think that you were lying. You got your refund outside of the refund period, just move on

[nsd]

You should bring her a bouquet of flowers because you got your money back.
1. You were OVER the 14-day thing.
2. You weren't out of town for the weekend. He said he was going to lie about that, and there were two threads about that - one in Hot Deals and one in the Computer Section.
http://www.redflagdeals.com/forums/showpost.php?p=2878963&postcount=1

[devious9191]

Lucky she even agreed to give you the money back.. Pretty sure I wouldn't have, especially if you started being a dick.

[itsmypostoffice]

although some staples managers are in dire need of a refresher on customer service & staples' own policies... she handled your situation just fine.

* it's up to you to fulfill your responsibilities in your purchase contract. if a staples employee "says" bring it in 3 days later then write down their name & time of your conversation. ask the manager to confirm this conversation took place.

* staples WANTs your money, they don't have to refund once 14 days have passed. the fact she was willing to give you any refund means she's heads above most staples managers (and very tolerant might i add).

* if you wanted a better outcome then you need to pre-plan your conversation. is your request within staples' guidelines/policies? is it reasonable? what is an acceptable compromise to you? just thinking these 3 steps before returning your item will reduce your disappointment. knowing what to ask and when to ask for it will move your dialogue along.

if i handled your call at HO i'd think, "sir you received your refund when it's not our policy to do so. that's a gesture of goodwill to demonstrate we want your business, please come again."

[Double_H_F]

This is about where the whole thing started to fall apart. Somehow I doubt that you were really *that* polite. And you might be the one who was carrying an attitude to start. Fact that you didn't get on the phone with that manager, she had every right to think that you were lying. You got your refund outside of the refund period, just move on

You wanna bet? I went in, before work just asking for a refund and the CS clerk paged her. I didnt even say a single word to her and I could tell she had an attitude.

WHen I called, I did ask for the mgr, but they were on break I guess. I was in a hurry so I asked the dude who picked up. He said he was the dept. supervisor.

[Double_H_F]

2. You weren't out of town for the weekend. ]

How do you know? And actually I was, 45 min drive from here. Its called last minute plans

[AmberMoon]

i dont think it would hurt to contact HQ and let them know your side of what happened and let them take it, I know that sometimes one persons story is going to be diffrent then the others person and if we arent there we can not be overly bias..

Good luck on resolving this and i hope it comes out satisfactory for you

[Double_H_F]

Lucky she even agreed to give you the money back.. Pretty sure I wouldn't have, especially if you started being a dick.

Yes of course, standing there patiently waiting is being a dick.

[siriuskao]

You should bring her a bouquet of flowers because you got your money back.
1. You were OVER the 14-day thing.
2. You weren't out of town for the weekend. He said he was going to lie about that, and there were two threads about that - one in Hot Deals and one in the Computer Section.
http://www.redflagdeals.com/forums/showpost.php?p=2878963&postcount=1

waiting for someone to post those "pwned" pics.... :cheesygri

this manager provided good customer service by letting you do the return when you should be dealing with Toshiba...

[15-20_God]

you got your refund over the stated 14 day period and on top you want the manager to call you sir, sprinkle rose petals on the floor as you leave, and have a church choir sing your favorite song as you get your 3 day past due refund no questions asked?

be happy and move on.

[B40]

How do you know it was over heating? And if you knew you were going to be out of town, you should have brought it in earlier.

With all the Staples haters here, everyone's still saying you were wrong...Stapwn3d

[FastFokker]

Yes of course, standing there patiently waiting is being a dick.
No offense, but your post written by you even makes you sound like a dick.

So I can only imagine what the *REAL* situation was like, considering we are getting the description of yourself, from you. :lol:

Consider yourself the luckiest dick on earth today and learn your lesson.

[Shaner]

You got a refund 3 days over the allowed time. Be thankful.

I wouldn't have given you a damn thing if I were that manager.

[itsmypostoffice]

How do you know? And actually I was, 45 min drive from here. Its called last minute plans

[personal observation] there's a staples at most major intersections within the GTA. you can take your laptop & receipt to the nearest location and ask for your refund. you may not like her attitude but you got what you wanted (i'm guessing this is the yonge & hwy 7 location). this is infinitely better than receiving it as Gift Cards and having to resell them on RFD for cash.

[ratface]

...I was polite the whole time...

Oh puhleez, give me a break.

I was like F that, ya right!

I want it on debit and F the voucher.

I dont care if it has to come out of her right ear, left ear, I want it damn it.

Sorry, doesn't sound very polite to me either.

Oh right, you were justified because *she* started it. With her attitude and all.

You got your refund, walk away. Dwelling on this incident will only make you madder.

[sportsfan99]

Action, not as in legal action, but getting in contact with their H.O. Im not even sure if they would do anything about it, since I've read so many negative stories.

Yesterday. I went into the Staples where I bought a laptop 17 days ago, to get a refund since it was overheating. Had, they had another one I would have just changed it, but they didnt. I called the Friday prior, to make sure it was ok to go in a few days over their 14 day refund policy since I was out of town for the long weekend. The guy said it was fine.

So I go in, immediately this lady supervisor/mgr walks up and right from the get go, was a complete b!tch, I could just tell her walking up with an attitude. I told her the situation, and she wasn't going to give me my money back because it was 3 days over. I was polite the whole time, while she was just being a b!tch with me. She kept saying that I was making it up, and that her workers know better than to tell customers its ok to return stuff over the policy. Oh puhleez, give me a break. So finally, she said I could refund. I dont see the big point of this at all, I was quoted I could, so even though your worker made a mistake you have to live up to your promise.

I happened to pay most of it in cash at the time ($1100), she said she didnt have enough and all the could come up with is $100 (YA RIGHT!). I know this was a load of *****. She then comes up and gives me even more attitude out of nowhere, saying how she can give me a voucher with the remaining $1400 on. I was like F that, ya right! Put it on my debit. She got really rude, and said she couldnt. When I asked why, she just looked up to the ceiling and ignored me. How rude is that. So I kept saying hwo I want it on debit and F the voucher. I said, I wasnt going anywhere until I get my full refund. I dont care if it has to come out of her right ear, left ear, I want it damn it. FInally, she had it with me so she got on the phone and was approved she can do it. I dont see the big deal here. If I paid debit and wanted cash, ok sure I can see why they wouldnt do it. But cash onto debit? Not like they are paying huge transaction fees.

So at the end, her attitude towards me got worse and worse. WHen everything was done, she told me to get out, while pointing to the door. She was asking why I was being such a prick about this all. :lol: I kept my mouth shut, I could have blown up on her and starting cursing, but it wasnt worth it. Im glad she had her enjoyment in swearing at a customer for doing nothing wrong. All I wanted was a simple refund and I was polite about it. But she immediately comes up with a "get out of my face" attitude. I told her that, and I will forward her comments and this experience to head office.

Most stores have a policy that if you pay by debit/cc your refund will be the same you can't change it.

[najibs]

You're lucky you got a refund in the first place. A 14-day policy is a policy and wether Bob at staples on the line told you it was OK to refund it 3 days after the 14 days, don't take his word for it. I would have said no, and that it didn't matter what someone else said over the phone. A policy is a policy and wether you're on vacation or whatever that's too bad.

Be thankful you got a refund at all.

[boonjaca]

You got a refund 3 days over the allowed time. Be thankful.

I wouldn't have given you a damn thing if I were that manager.

Agreed, you were 3 days over the limit so as a policy, Staples didn't have to give you a dime. Head office would probably agree with the manager in this case about the policy but not with the attitude that she gave you.

[SergesPlace]

Count yourself lucky and move on Ms. :)

[Sylvestre]

Rule #1 - get it in writing and get ppl's names.

You did neither when the person over the phone said it was okay. Therefore, you are totally in the wrong and don't have a leg to stand on.

[FastFokker]

2. You weren't out of town for the weekend. He said he was going to lie about that, and there were two threads about that - one in Hot Deals and one in the Computer Section.
http://www.redflagdeals.com/forums/showpost.php?p=2878963&postcount=1
What a liar.

I wonder if his/her description of how polite he/she was is a lie as well.

Considering how much attitude the Manager had, it seems likely that the OP came to the store with much attitude as well.

LIIIIIIIIIIIIIIIIIIES.

We should forward this thread to Staples so they can reference it when the OP finally goes to HO. :lol:

[MrDisco]

just let it go. you got your money back - what more do you want?

[Double_H_F]

Sorry, doesn't sound very polite to me either.

Oh right, you were justified because *she* started it. With her attitude and all.

You got your refund, walk away. Dwelling on this incident will only make you madder.

I didnt say this, just my thoughts in my head.

[FastFokker]

I didnt say this, just my thoughts in my head.
Stop having conversations with yourself, you're only hurting yourself.

Stop thinking and listen to us.

YOU ARE LUCKY YOU GOT THE REFUND, MOVE ON.

[bullet]

How do you know? And actually I was, 45 min drive from here. Its called last minute plans


hey double_h_f, i feel you on this man, some of them can really be dicks, and these dicks siding on staples side wouldnt be sayign what they are saying if they were in your shoes. i wokr in retail, and trust me this does happen all the time, and i bet most of you would come in with you side of a story as well. who cares about teh 14 day period, his laptop was not functioning, PERIOD!

Hell, if you bought a 70 grand car, then you realize there is a oil leak, and your 30 day period has passed, do you really think you are the one supposed to fix that problem? you just paid 70 grand, and you have to pay for repairs already? im sure some of you would be ranting on this forum for that very reason.............oh.....before you guys come with your lame excuse, " how can you compare that with a laptop"............shut up, dont wanna hear it, its the principle.

Now in the case if the laptop was fine, and he simply didnt want it again, is another problem all together. Buddy, its a good thing you got your money back. cause that 1000 dollar purchase would be a 2000 dollar laptop in the end after all repairs, trust me. oh...and wiating time is a bi**tch.

Ciao

[FastFokker]

hey double_h_f, i feel you on this man, some of them can really be dicks, and these dicks siding on staples side wouldnt be sayign what they are saying if they were in your shoes.
Good point, if I was in his shoes, I'd be DEMANDING a refund because they stink.. I don't care if the place doesn't offer refunds or I don't care if I'm over their refund policy.. I AM ME AND I AM THE CENTER OF THE UNIVERSE AND I WANT A REFUND!

:lol:

Refunds are not a right, they are a bonus that some businesses offer, do not abuse the policies.

[bullet]

oh im sorry, he's abusing it because he bought a defective product........my bad my bad.

[SergesPlace]

The OP is a girl. At least refer to her as such

[15-20_God]

Hell, if you bought a 70 grand car, then you realize there is a oil leak, and your 30 day period has passed, do you really think you are the one supposed to fix that problem? you just paid 70 grand, and you have to pay for repairs already? " how can you compare that with a laptop"............shut up, dont wanna hear it, its the principle.


that's where the warranty comes in, not a refund. its not about the principle in this case, its about the policy.

[FastFokker]

Hell, if you bought a 70 grand car, then you realize there is a oil leak, and your 30 day period has passed, do you really think you are the one supposed to fix that problem?
So if I buy a $70grand car and drive it for a few weeks, but I think it's overheating, then I should be able to go back to the dealer and get 100% of my money back?

:lol: Jokes.

Again, refund is not a consumer right, it's something *SOME* businesses offer, until it gets abused and they are forced to cancel the policy.

[nsd]

oh im sorry, he's abusing it because he bought a defective product........my bad my bad.
That's why manufacturer warranties exist, buddy. If he/she bought a defective product, 14 days is more than enough to return it ;)

[bullet]

welll, how bout we apply the very old saying to all these situations putting warranty and policies aside,...............SH*T HAPPENS. but theres always a solution to every sh*t happening, and he found his, which is waht he wanted. but ive had my share with managers with attitude problems..and im just saying i know wheres he's coming from, and he doesnt deserve the treatment he got.

i mean come on..........would u really appreciate a woman pointing the door to you telling u to get out? ..........not me

[najibs]

i mean come on..........would u really appreciate a woman pointing the door to you telling u to get out? ..........not me

How can we be so sure the OP wasnt being rude and ignorant as well?

[FastFokker]

i mean come on..........would u really appreciate a woman pointing the door to you telling u to get out? ..........not me
Disregarding the sexist comment; Yes I would appreciate it if I just scammed her and abused her policies.

I would be laughing as I am walking out the door I was just told to get out of.

Oh and then I would go on RFD and make a brag thread about how I scammed them, but I would lie about the story and make it seem like I'm the victim. :lol:

[bullet]

That's why manufacturer warranties exist, buddy. If he/she bought a defective product, 14 days is more than enough to return it ;)

well, my friend was able to get his laptop replaced over the 14 day period for no reaon other than not liking it. and you know what, all he did was pay the difference and he got it. ive seen this numerous times.

oh, and this is no corner street store either.

ciao

[bullet]

Disregarding the sexist comment; Yes I would appreciate it if I just scammed her and abused her policies.

I would be laughing as I am walking out the door I was just told to get out of.

Oh and then I would go on RFD and make a brag thread about how I scammed them, but I would lie about the story and make it seem like I'm the victim. :lol:


you are a unique fellow...i like you

[DragonZealot]

I don't think you have a solid case here. They gave you a good will gesture by refunding. What else you want?

[bullet]

buddy, the whole case CANNOT BE SOLID cause we werent there. its just arguement sake based on assumptions we make on our own.......i mean what do rfders do all day anyways?

[eJay]

I have the similar bad experience with Rogers Wireless. I called the other day and the CSR promised me something (I asked him 3 times explicitly to make sure it's OK). Then the next day I walked into Rogers store, I was refused. I was just like "Fxxx..."

And now I'm an anti-Rogers person. :lol:

[bullet]

again, SH*T HAPPENS

:D

[babyboy06]

I've had funky experiences with Staples staff as well.
I went to by a 400 camera there a couple of days before christmas. 1 guy tells me theres a bunch in stock (3), but 1 of the more senoir staff says there isnt and kindly offers to check another store after I prompted him. He finds one, and then wants me to pay for it at the store and then pick it up 1 or 2 days later. I'm like, what? 'its ok, just tell me where it is and I'll pick it up' he would not tell me where it was, only that if i paid for it I "May" be able to get it before xmas. (the aroura store had stock) ..20 mins go by of waiting and being decent and patient.
I quickly realized he was scammming somehow. It was terrible, encrypted serivice, and I will not trust the store/staff in the future from my experience and witnessing bad scences at multiple locations.
The camera was in fact, in stock at that store. A new employee there was helpful probably because he hadnt worked there long and wasnt into scamming customers. I bought it and left. I look at staples and the staff differntly now..

Too much commision there maybe? and the staff becomes currupt.
OOS location: Eglington east/scarborough/ eglington and warden?
Hope it helps....

[mart242]

Lots of companies don't authorize refunds on debits because of frauds. It would be super easy for a consumer to punch in the info on the terminal to make a refund on his debit card...

[Wildfire]

When the RFD community chooses Staples side over you, then you know your in the wrong.

[itsmypostoffice]

When the RFD community chooses Staples side over you, then you know your in the wrong.
exactly

[stutterboi]

you said so yourself... over 14 day period... SOL.... take it up with the manufacturer if you have problems with the unit...

if the unit was acting earlier... then you should have returned it within the period, so why wait over the 14 days?
i mean this is >$1000 purchase here... i'd sure as heck want my laptop working and fine. but since you got past the 2 week period... i'll just assume you were quite alright with your purchase. 2 weeks is more than enough time to test a laptop. and now staples has a USED laptop in its stock...

you got your money... why whine...

[Ojam]

you got your money... why whine...

because he wasn't treated like a princes.

[that_staples_guy]

Just to let you guys know, a few days over the stated return policy isn't a problem at all. In fact, we are instructed to say that for large sales such as laptops. So I'm not sure why that manager was being stupid, but then again this story is only coming from your side, no one else knows exactly what happened.

[ill_mango]

lots of people say the OP is out of line and what not (I actually agree) but I DO want to mention that this story just goes to show you how crap the big retailers have become. When I worked at SportChek in high school, the customer was always ALWAYS right. Returning items over the return deadline was usually not a problem. Nowadays I go into SportChek and sales clerks don't even make eye contact with me.

While I do agree the OP is lucky to have gotten a refund, I do think that the Staples manager needs some more training. In fact I suspect that Staples may have the worst manager training in existence.

[that_staples_guy]

Well, the training there ain't too bad for Staples managers. Thing is, it doesn't take much to be a manager at Staples, so the type of people hired for those positions aren't all that great.

[stutterboi]

because he wasn't treated like a princes.
LOL :lol:

[lithiumli]

you should really take action, don't let her get away with this. i hope she gets fired.

[Sting]

I find it interesting that when the OP posted the thread ... that almost everyone condemn the OP that the OP got the money and should just move on ... because the fact that it was over the 14 day return policy ... what if the person was rude during returning the within the 14 day policy ... what would the RFD'ers say now ... We just heard one side of the story cuz it was only written by one side by the OP ... so we judge base on what we read ... but what IF the OP was telling the truth ... would we react on the side of staples ...

[nsd]

What is the point of this whole "what if" thing ? How would you know "what if". Just let the thread die ...