View Full Version : Experience with RMA to Asus?
Sheky
Feb 14th, 2006, 09:38 PM
My MB is fried. It won't even post. What sort of steps do I have to take to RMA the board to Asus? I've done all the standard tests already. (e.g.stripping it and booting it with min amount of items.) I emailed them yesterday but I haven't gotten any reply. Is the whole process relatively pain free? Experience with Asus RMA anyone?
bluetroll
Feb 14th, 2006, 09:50 PM
My MB is fried. It won't even post. What sort of steps do I have to take to RMA the board to Asus? I've done all the standard tests already. (e.g.stripping it and booting it with min amount of items.) I emailed them yesterday but I haven't gotten any reply. Is the whole process relatively pain free? Experience with Asus RMA anyone?
asus rma is horrendously(sp?) slow...they don't reply emails, nor care and my last asus rma was 2 years ago....took a month and a bit just to receive a replacement...the store i bought it from had to send it back to taiwan...
johnnyepy
Feb 14th, 2006, 09:56 PM
I gave up after they stop reading my email
mp328
Feb 14th, 2006, 10:16 PM
i email them like twice about my A8V-DLX problems and never got a reply back. the mobo was running but i had some problems and wanted to exchange it. now it's collecting dust in the corner.
jerryhung
Feb 14th, 2006, 11:10 PM
really? from the ASUS threads on RFD, most people seem happy with most RMA from ASUS
I had a A8V Deluxe, a capacitor(?) was broken, and got RMA'ed (pretty sure under a month).
I called them, then later received e-mail with RMA #
kud0s69
Feb 14th, 2006, 11:19 PM
I actually just RMA'd a A7N8X-DX mobo. Went to the website, followed the links and got a reply with an RMA number the next day. My only issue is, I have to send it to the states, and its going to be sorta expensive (30 or more). I am trying to decide if I will be able to sell the board when it gets back or not.
Seemed rather painless so far!
Anessa
Feb 14th, 2006, 11:23 PM
That's the bad thing...RMAs take forever and need to go to America and their RMA dept seems to be barebones pardon the pun haha.
ynchu
Feb 14th, 2006, 11:27 PM
What are you talking about? I get my RMA number in 24 hours everytime I do RMA with them. So far, I've done over 20 for people around me, and generally it takes 2 weeks for them to send back the item. Perfect RMA process.
Happy13178
Feb 15th, 2006, 05:55 AM
I got very quick response, but I also called them instead of emailing. Suggest you try it.
windwaker
Feb 15th, 2006, 09:59 AM
ASUS is pretty good at RMA. Turnaround is about 2 weeks+.