GTA: $39.95/mos for 7.0Mbps high speed + Landline

[justbrowsing]

I'm hoping this isn't a repost. I found someone else's post, but it's noted as "Calgary only". Looks like this deal is good for Toronto and elsewhere as well:

http://www.cia.com/index.do

[forgetpwd]

is there any FBI isp service :D

j/k :D

[RideGuy]

I'm hoping this isn't a repost. I found someone else's post, but it's noted as "Calgary only". Looks like this deal is good for Toronto and elsewhere as well:

http://www.cia.com/index.do

CIA Local Phone will be coming to your area soon! If you don't live in Calgary, Edmonton or Montreal, please pre-register below.

How do you know it's avaliable in Toronto?

[cuiyinghost]

Province option only have Alberta and Quebec >:(

[dangerousfob]

wow phone service + high speed internet + free long distance to canada and united states.. for 39.99 .. sounds too good to be true... anyone try them out yet? any hidden fees?

edit: hmm think i read it wrong, 3 cents a minute to canada / USA

[kogepan]

do they have bandwidth cap?

[mech9t5]

this is an awsome deal... must be a catch somewhere. are they new? trying to build a customer base? maybe they will raise prices after a year.

but, i guess even if they double their price, it is still competitive...

[sentinel]

do they have bandwidth cap?
That's the kind of thing i want to know, they don't have a lot of technical details on the site. Also, do they block incoming/outgoing ports? what do they give you for IPs?

[justbrowsing]

Ok, sorry, I should have done more research first. It is not available in Toronto just yet. I was relying on what a colleague at work had told me. I did however give a call to the CIA helpdesk (1-877-743-8242), and the rep did tell me to pre-register online, as the service will be in Toronto "within a matter of weeks....could be 1-2 weeks away". I'll edit my post with: "coming soon..."

Sorry to get your hopes up, but it looks like it's on the way very shortly anyway. ;)

[fudge_u]

WOW! This peaked my interest. $39.95/mo for phone, 7.0Mbps internet, anytime long distance, etc.... It sounds too good to be true. :(

Has anyone heard anything about this company? Since I live in Edmonton, I'm very interested.

WG

[Mad.Whack]

Anyone else see the irony in a 7.0Mbps service called CIA.... ;)

[fudge_u]

Hmm... seems that CIA is owned by the Cybersurf Corporation, which also owns 3Web.

WG

[pipodayo]

only 5.1Mbps speed for the eastern coast.

[justbrowsing]

"only 5.1Mbps speed for the eastern coast."

Isn't that the equivalent of Rogers Extreme?

[Canadianpsycho]

Hrmmm.

Never wanted to try VOIP before, but if this service has a decent upload rate and no caps I'd be interested.

Honestly, I can't see it lasting long. Either they will implement caps or come up with some sort of contract or something.

[Unibomber]

"only 5.1Mbps speed for the eastern coast."

Isn't that the equivalent of Rogers Extreme?


rogers is 6mbit

[rupture]

CIA = 3Web = BAD!

[fudge_u]

Called CIA tech support (reached 3Web support), and apparently they use Shaw's Internet backbone. They have 60GB combined cap, but the CSR was saying it's not a hard cap. They won't charge any additional fees for going over the cap, and if anything Shaw will send out some bandwidth abuse emails. If it gets to the point where you're abusing the bandwidth on a monthly basis, then they will downgrade you to a basic account for one month.

I also asked about the upload speeds. For those of you running servers or using P2P programs, there's a 800Kbps connection. Not the greatest but it'll have to do.

WG

[ARK]

CIA = 3Web = BAD!

Why bad??? using 3web for 6 months without any problem and paying $24.99 for high speed upto 6MBPS.

[patman77]

Im suspicious of 3Web, they have the best prices, but they just dont seem to be run well, There web site has been down a crap load of times, and Ive emailed their sales people before, and they either never got back to me, or got back to me a couple of weeks later.

Ive consider switching to them a few times, and everytime I've gone to get info, I've been amazed at how bush league their operation appears to be. if your a potential customer and they take weeks to get you simple information, how will they treat you when you ARE a customer and they already have your money.

this does seem like a good deal, i preregistered a week or 2 ago just in case. I'll see when they roll it out and how well it works before i make any decisions.

[rupture]

Why bad??? using 3web for 6 months without any problem and paying $24.99 for high speed upto 6MBPS.

I was a loyal 3Web customer for over a year before they started to mess up my bills. I was over charged on several occasions and my requests to have the bills adjusted went unanswered for weeks!

Their tech support isn't exactly knowledgeable or top notch either. Being placed on hold for 45 minutes to have a simple question answered is simply unacceptable.

3Web also has constant downtown: anywhere from a few hours to days! Avoid 3Web like the plague!

All in all, I switched to ca.inter.net and haven’t been more happy with my decision.

Goodbye 3Web!

[marklin]

Just got off the phone with a CIA.com rep, took me only a minute to put thru the line, quite impressed, maybe that's the sales dept. Tech dept would be another story?!

Basically, the rep told me they are trying to saturate Canadian major cities within the next 2 months, with Toronto coming in weeks and Vancouver in about a month. Said they initially offered that $40 deal to the first 10,000 customers, but due to overwhelming response, they intend to keep the same rate for good.

They do charge $100 for the UPS and VOIP adapter, and antoher $100 for modem, or you can rent either or provide your own modem. But they do give you $100 credit in long distance calls, so that kinda balances out.

I'll prob give it a try in a couple of mths when I move to a new house...

[Nammo]

I was a loyal 3Web customer for over a year before they started to mess up my bills. I was over charged on several occasions and my requests to have the bills adjusted went unanswered for weeks!

I had a billing problem last month, called up their support number, waited 5 minutes, talked to a rep, explained the situation, and she authorized a credit which showed up in my account within minutes (viewable on 3web billing website).

3Web also has constant downtown: anywhere from a few hours to days! Avoid 3Web like the plague!

3web cable internet in my area rides/resells Rogers so if its down, it means Rogers is down. No down-time yet so far since 6 months of signing up.

It seems like service depends on area. If the area is a resale of Bell HSE or Rogers, you'll have good reliability. 3web isn't for everyone though, they don't seem to have the large call centre capacity of Rogers or Bell, so if you can support yourself, they are worth the cost savings.

[deals46]

Just got off the phone with a CIA.com rep, took me only a minute to put thru the line, quite impressed, maybe that's the sales dept. Tech dept would be another story?!

Basically, the rep told me they are trying to saturate Canadian major cities within the next 2 months, with Toronto coming in weeks and Vancouver in about a month. Said they initially offered that $40 deal to the first 10,000 customers, but due to overwhelming response, they intend to keep the same rate for good.

They do charge $100 for the UPS and VOIP adapter, and antoher $100 for modem, or you can rent either or provide your own modem. But they do give you $100 credit in long distance calls, so that kinda balances out.



Took me about 5 minutes to get through and was told about the same as you.

Apparently this "offer" is heading for Montreal also. Same costs were quoted to me: $39.95 per month for local phone including high speed cable internet and if purchasing their equipment (VOIP adapter and HS modem) $100 each.

Sounds interesting but would appreciate more feedback about 3web and CIA before switching (tired of $ympatico)!

[djredhat]

I just called them and the rep told me that they go through Videotron for their serices in Montreal. He told me that they offer the maximum Videotron high-speed package, which has no caps. I will send them an email to get written confirmation though.

[Ilikethisdeal]

Up to now, it's available in Calgary, Edmonton, Montreal, Gatineau and Ottawa.

[hammer]

Anyone know if this modem will work. It it does it can save me about $120. This modem does both voip and modem functions so it would save the $200 equipment costs.

Motorola SURFboard® SBV5120 VoIP Cable Modem

[bofh]

I just called them and the rep told me that they go through Videotron for their serices in Montreal. He told me that they offer the maximum Videotron high-speed package, which has no caps. I will send them an email to get written confirmation though.

The 5.1Mbps service the High Speed service which has download/upload caps. The Extreme High Speed doesn't have caps and is at 10Mbps.

This will be interesting since they will be directly competing with Videotron and it's local telephone service over the same network.

[Mad.Whack]

wow bofh, I didn't believe you at first but you are right they upped it to 10Mbps... insane...

Too bad they kept the upload at 900Kbps, there goes my amazing ftp sever idea ;)

[jyeung]

Just found out that they started selling service in Toronto:

http://www.cia.com/
$39.95/month for Internet + VoIP Phone.

Anyone try this out yet?

[skywalker]

So after $39.95/m, I had to pay $100 upfront for the equipment?

[marklin]

So after $39.95/m, I had to pay $100 upfront for the equipment?

$100 for the power backup + voip adapter, another $100 for modem if you don't have one. But you get $100 in LD credit (no expiration), so it's not that bad...

[XmsrpX]

i don't care about any cap, if they do traffic shaping, you can't download that much anyways.

[felix]

This sounds very good if it's available here (because 3Web is probably still not ready yet). Worth looking into, thanks.

So are they using Rogers (we don't have Shaw here) and is it VOIP? (which from my experience with Vonage should only be used as a second phone line)

[MizTEcK]

all the speed means nothing at all if they still use the rogers crippled internet :evil:

[RideGuy]

all the speed means nothing at all if they still use the rogers crippled internet :evil:
There are ways around bandwidth shaping. I'm still very happy with my Rogers connection.


RideGuy

[fatpiggy]

What is the panelty for terminating my Bell contract prematurely and join this?

[phillbert]

anybody know if you can keep your rogers or Bell e-mail address if you switch to these guys? i am very interested in switching and leaving rogers for good.

[browser]

i went thru the whole ordering process but didn't book it yet. you can actually pick you install date and time thru the order screen also. For me i don't have rogers anything so i need them to come pull a wire thru my house to hook it up as my currently cabling is used by expressvu. it said free install for that also. so i might read the terms again but 40 a month i might try it for internet only and then cut the phone over after. has anyone seen an time limitations to this deal? all their cia helpfiles end up being 3wweb helpfiles which is a whole other tangled site. Seeing as i'd need to buy everything i think it would cost me 200 in equipment to get going but i'd get a ups,voice gizmo and cable modem. i currently have dsl but i can't get any service better than one meg at my house so i was tempted to switch to cable anyways. right now they are booking installs with at least 6 days for them to prepare.

[xpat]

Anyone know if this modem will work. It it does it can save me about $120. This modem does both voip and modem functions so it would save the $200 equipment costs.

Motorola SURFboard® SBV5120 VoIP Cable Modem
hey genius, did you ever think to call them and ask yourself? i doubt anybody here is CIA tech support and can answer that for you.

[xpat]

anybody know if you can keep your rogers or Bell e-mail address if you switch to these guys? i am very interested in switching and leaving rogers for good.
you're a dumb ass. why do you think bell or rogers would let you keep your email if you cancel your service with them? they'd do it just out of the goodness of their heart, right?

[xpat]

What is the panelty for terminating my Bell contract prematurely and join this?
go to www.bell.ca or call bell support if you have questions like this. is rfd your bell help hotline?

[xpat]

Hrmmm.

Never wanted to try VOIP before, but if this service has a decent upload rate and no caps I'd be interested.

Honestly, I can't see it lasting long. Either they will implement caps or come up with some sort of contract or something.
ha. i've never yet heard of an ISP with no caps. i've heard of people getting away with service abuse on both Telus and Shaw, and then i've heard of people also getting reamed by both companies because of their abuse. don't abuse your service and i doubt you'll have problems. any average customer who's transferring more than 40gb monthly is likely into some questionable practices. people like that seem to take things for granted and screw over the other people who are reasonable about their use of internet. if you need to go over your cap, you should pay for it. do you expect to pay $40 monthly and get no caps to run your ftp server or whatever you might have? these plans are for the average customer, if you have abnormal needs then you should get a connection that matches your needs instead of abusing the service and causing the ISP to cancel the offer, screwing over the average consumer that wants to sign up.

[weedb0y]

Not avail in Mississauga..

[phillbert]

you're a dumb ass. why do you think bell or rogers would let you keep your email if you cancel your service with them? they'd do it just out of the goodness of their heart, right?
quoted for reference.

[GateGuardian]

ha. i've never yet heard of an ISP with no caps. i've heard of people getting away with service abuse on both Telus and Shaw, and then i've heard of people also getting reamed by both companies because of their abuse. don't abuse your service and i doubt you'll have problems. any average customer who's transferring more than 40gb monthly is likely into some questionable practices. people like that seem to take things for granted and screw over the other people who are reasonable about their use of internet. if you need to go over your cap, you should pay for it. do you expect to pay $40 monthly and get no caps to run your ftp server or whatever you might have? these plans are for the average customer, if you have abnormal needs then you should get a connection that matches your needs instead of abusing the service and causing the ISP to cancel the offer, screwing over the average consumer that wants to sign up.

ummmm Bell has no cap, and in the summer I racked up over 200gigs of U/D. during the school year it's down to like 70gigs U/D.

[mikey411]

ha. i've never yet heard of an ISP with no caps. i've heard of people getting away with service abuse on both Telus and Shaw, and then i've heard of people also getting reamed by both companies because of their abuse. don't abuse your service and i doubt you'll have problems. any average customer who's transferring more than 40gb monthly is likely into some questionable practices. people like that seem to take things for granted and screw over the other people who are reasonable about their use of internet. if you need to go over your cap, you should pay for it. do you expect to pay $40 monthly and get no caps to run your ftp server or whatever you might have? these plans are for the average customer, if you have abnormal needs then you should get a connection that matches your needs instead of abusing the service and causing the ISP to cancel the offer, screwing over the average consumer that wants to sign up.

people get high speed internet to d/l lots and at high speeds :D
otherwise they'd get the lite version :D

at the beginning, roger$ offered unlimited internet = no caps
as numbers grew, instead of spending $$ upgrading their network, roger$ introduced the unlimited internet access with a limit "cap"... that's why Skydome is now called the Roger$ Centre. :D

[kanata2004]

NO, you can't . SBV5120 support Packetcable VoIP protocol only. 3WEB use SIP. You can use it as a pure cable modem though.

Anyone know if this modem will work. It it does it can save me about $120. This modem does both voip and modem functions so it would save the $200 equipment costs.

Motorola SURFboard® SBV5120 VoIP Cable Modem

[Lalalalalalalafontaine]

Just got off the phone with a CSR. Waited 30 mins... during that time, I checked email, read news and FINALLY signed up with RFD. Anyways, I read the rest of this thread, so I hope I didn't repeat anything that someone else already stated.

1) No head office in Vancouver; their closest one the pacific is in Calgary

2) Pricing will stay the same so long as you keep your phone line w/them (should ask for this in writing)

3) Tech support is 8am-12pm EST (hopefully they have more tech ppl than in Sales... )

4) "Officially" 7.0mps in the GVRD (if that actually means anything... )

[Pr0metheus]

Just got off the phone with a CSR. Waited 30 mins... during that time, I checked email, read news and FINALLY signed up with RFD. Anyways, I read the rest of this thread, so I hope I didn't repeat anything that someone else already stated.

1) No head office in Vancouver; their closest one the pacific is in Calgary

2) Pricing will stay the same so long as you keep your phone line w/them (should ask for this in writing)

3) Tech support is 8am-12pm EST (hopefully they have more tech ppl than in Sales... )

4) "Officially" 7.0mps in the GVRD (if that actually means anything... )
8AM to 12PM?! That's a joke. I hope that's a typo.

[browser]

I'm scheudled to have my cia.com setup tomorrow. i signed up for the full free install, they'll have to bring a cable wire into the house and everything so we'll see how far they'll go. I received my rental voip kit (no sign of the rental UPS) already and they emailed me yesteday exclaiming my service was up ready. I did email them twice asking for confirmation of my install without any response, and when i look at my online account it looks like they are going to try/already have started billing me from april 1. So hopefully things will go as planned and when i get my bill they didn't try and charge me for a service i wasn't getting. I'm also curious to see if the installer is bringing me a UPS as I bought the modem from them but chose to rent the voip/ups. I gave them a full 10 days since i ordered to get things setup and i asked them to transfer my phone over as well, so we'll see what happens.

[Azenha]

I'm scheudled to have my cia.com setup tomorrow. i signed up for the full free install, they'll have to bring a cable wire into the house and everything so we'll see how far they'll go. I received my rental voip kit (no sign of the rental UPS) already and they emailed me yesteday exclaiming my service was up ready. I did email them twice asking for confirmation of my install without any response, and when i look at my online account it looks like they are going to try/already have started billing me from april 1. So hopefully things will go as planned and when i get my bill they didn't try and charge me for a service i wasn't getting. I'm also curious to see if the installer is bringing me a UPS as I bought the modem from them but chose to rent the voip/ups. I gave them a full 10 days since i ordered to get things setup and i asked them to transfer my phone over as well, so we'll see what happens.

Let us know how the VOIP service work out. Please post an update.

I currently have 3web high speed internet and use VOIP.NET for my phone service. However, the 3Web price for both service is quite good. I might consider moving if the quality is reasonable.

[browser]

Let us know how the VOIP service work out. Please post an update.

I currently have 3web high speed internet and use VOIP.NET for my phone service. However, the 3Web price for both service is quite good. I might consider moving if the quality is reasonable.

So far, things are up in the air. I had a Rogers Tech come and re-hookup the cable from outside into the house. BUT he had no modem for me and didn't know anything about cia.com. They Rogers AKA DEpendibleIT tech did come on time and got things done quickly and took off so i'm glad i didn't have to wait all night for them. So i called their tech support and was on hold for about 5 minutes, i told them the guy came and went and i don't have the modem i ordered, or the rental UPS, but i do have a voip adapter. Apparently the modem and ups are being shipped seperately, but they didn't have tracking numbers for either. So I have to wait until next wednesday to see if the modem arrives. Apparently they don't cut over my phone # until 3 weeks after the modem is activated. They already emailed me a few days ago saying my account was active, but i have no way of getting to it to check.
I'm sure this will lead me to billing issues but first i'll get myself online and running before dancing all over them for billing me for a service they were unable to provide.

I did confirm that they do cancel my bell phone bill for me, but i have to cancel my own DSL connection when they cut me over.

[Letsgetit]

Awww. This must be why Rogers is increasing their speed from 3.0Mbps to 5.0Mbps on April 15th. And I was wondering why they would do that. Those damn *insert insult here*!!

[hijazi]

I got this service a couple of weeks ago. Internet is fine without any problems and VOIP is fine as well. A couple of drawbacks: it takes forever to speak to a customer service representative, I've called them about a 4 times over the past couple of weeks and I have never waited less than 30 minutes to speak to somebody. Futher, You can only connect one phone to the voice terminal, if you want all of the phones in the house working, then you have to connect the voice terminal using a phone wire to the phone box in your house, if you don't know how to do this, they will send you a technician to do it but you will have to pay $50 (they didn't tell me this when I signed up for the service). Also, they will charge you an extra $10 to give you the same number that you currently have, so if you want VOIP and keep you current phone number then you have to pay $10 more.

Finally, their technical support department is open late, I called them at around 10:30 pm on Saturday night and they were open.

[browser]

I got this service a couple of weeks ago. Internet is fine without any problems and VOIP is fine as well. A couple of drawbacks: it takes forever to speak to a customer service representative, I've called them about a 4 times over the past couple of weeks and I have never waited less than 30 minutes to speak to somebody. Futher, You can only connect one phone to the voice terminal, if you want all of the phones in the house working, then you have to connect the voice terminal using a phone wire to the phone box in your house, if you don't know how to do this, they will send you a technician to do it but you will have to pay $50 (they didn't tell me this when I signed up for the service). Also, they will charge you an extra $10 to give you the same number that you currently have, so if you want VOIP and keep you current phone number then you have to pay $10 more.

Finally, their technical support department is open late, I called them at around 10:30 pm on Saturday night and they were open.


have you had any success emailing them for support?

[Audiogenic]

Awww. This must be why Rogers is increasing their speed from 3.0Mbps to 5.0Mbps on April 15th. And I was wondering why they would do that. Those damn *insert insult here*!!

The speed was increased because there was a rate increase on March 1st.

[browser]

Ok i just checked my cia.com account at home and they have an ad for free local phone AND internet if you join the "Cia.com Street Team"
It says it's free as long ans you have the sticker in your rear window" no strings attached"

To get the offer the link wants you to email "ciastreetteam@cia.com" with the subject line "I want to join the CIA street team. Please tell me more". i had to refresh my "my3web.com" page a couple of times to see the ad again.

i emailed them (from my cia.com email address) to see how silly the window sticker looks, but it'd be pretty sweet to get the service for free.

i pulled out the link for the shockwave ad, dunno if it will work outside of the cia.com/3web user pages but here's the link anyways.

http://www.my3web.com/brands/3web/images/en/whatsnew/cia_street_team.swf?refreshVar=000001

[PriceMatchIT]

any caps on the internet or traffic shaping?

[LNahid2000]

By free local phone service, do they mean only in the 416? I'm in Brampton and am wondering if I could sign up for this. And that street team looks very interesting.

[bojacks]

any caps on the internet or traffic shaping?

In the case of HSIS, underlying Carriers may impose caps on bandwidth usage and hence such usage capacity is not unlimited in those cases. We and those Carriers are entitled to enforce those bandwidth caps. If you refuse to adhere to the caps, your HSIS may be suspended, restricted or terminated.

my guess is yes a cap, and not sure about traffic shaping.

[PriceMatchIT]

In the case of HSIS, underlying Carriers may impose caps on bandwidth usage and hence such usage capacity is not unlimited in those cases. We and those Carriers are entitled to enforce those bandwidth caps. If you refuse to adhere to the caps, your HSIS may be suspended, restricted or terminated.

my guess is yes a cap, and not sure about traffic shaping.

does anybody who have the actual service know? thanks

[browser]

By free local phone service, do they mean only in the 416? I'm in Brampton and am wondering if I could sign up for this. And that street team looks very interesting.

the main site is cia.com with all the places they service and there's pre-registration for a bunch of places in the gta also.

[geotr]

thank you......wow.....hey how long do we get high speed for if we sign up?

[jcutner]

What is the panelty for terminating my Bell contract prematurely and join this?

It really depends what contract your on, the ETP could be the remaining amount of months you have left of the service when you cancel.

Example, you have a 1 year contract, you are paying $40 a month. You cancel on month 10, your Early Termination Penalty could be $80 to make up for month 11 and month 12.

[PriceMatchIT]

any updates?

[synmag]

I checked the website and Toronto shows up as a city in the address field but is this still a signup for the waiting list or is it actually available now?

Also whose network are they using in the GTA bell's or Roger's? Bell is screwing around with me with their prices and constant billing errors since I switched to them for video and internet. I have a unique situtation where I'm in a condo and I have their VDSL service which means I receive both expressvu and dsl through my cable and from recent experience I found out that expressvu does not work with their regular DSL service via my phone line.

So I'm curious if this offer would work for me if I kept expressvu. I used to have look tv and internet but their video is not setup in my new condo. I can't use their DSL due to expressvu. I'd like to stay clear of Rogers so my options are limited.

If cia uses roger's cable will that work with bell's expressvu VDSL?

[browser]

I checked the website and Toronto shows up as a city in the address field but is this still a signup for the waiting list or is it actually available now?

Also whose network are they using in the GTA bell's or Roger's? Bell is screwing around with me with their prices and constant billing errors since I switched to them for video and internet. I have a unique situtation where I'm in a condo and I have their VDSL service which means I receive both expressvu and dsl through my cable and from recent experience I found out that expressvu does not work with their regular DSL service via my phone line.

So I'm curious if this offer would work for me if I kept expressvu. I used to have look tv and internet but their video is not setup in my new condo. I can't use their DSL due to expressvu. I'd like to stay clear of Rogers so my options are limited.

If cia uses roger's cable will that work with bell's expressvu VDSL?


you should call them and ask because chances are in a condo there could be an exclusive deal with bell that would keep rogers off the wires going to your unit. Cia uses rogers cable lines in Toronto, i had a rogers tech show up even tho i'm a bell satellite customer and used to use dsl. Because i'm in a house that's no big deal as the house had cable with the previous owners so they just hooked it back up for internet only. but in a condo there's a possibility the condo signed a deal with bell to provide service. Do you neighbours get rogers? you can't avoid touching rogers at some point as cia/3web uses their lines. From comments others have made about 3web in general i'm expecting some billing issues and crappy support. also this is supposed to be used to replace your phone with a voip phone, so your phone line is probably off the condo expressvu gizmo already.


i've had my cia.com for a week now. the voip works but until my line gets transferred it's pretty useless. I'll end up paying double for at least a month as i have to pay bell for my phone until it's transferred over and cancelled while maintaining the cia.com account with it's temporary phone line. I also had to pay till the end of the month for my dsl internet so i'm not entirely thrilled with all that extra stuff., had they been ready when they were supposed too i wouldn't have paid a whole month extra.
in addition i've emailed them 3 times with non technical questions and they've never replied, not even from my cia.com email.
The speed on the cia/cable line is pretty good considering i had a 1 meg dsl line. i htink i'm getting 5 meg on the cable, but it varies, never below a meg tho.

[synmag]

you should call them and ask because chances are in a condo there could be an exclusive deal with bell that would keep rogers off the wires going to your unit. Cia uses rogers cable lines in Toronto, i had a rogers tech show up even tho i'm a bell satellite customer and used to use dsl. Because i'm in a house that's no big deal as the house had cable with the previous owners so they just hooked it back up for internet only. but in a condo there's a possibility the condo signed a deal with bell to provide service. Do you neighbours get rogers? you can't avoid touching rogers at some point as cia/3web uses their lines. From comments others have made about 3web in general i'm expecting some billing issues and crappy support. also this is supposed to be used to replace your phone with a voip phone, so your phone line is probably off the condo expressvu gizmo already.


i've had my cia.com for a week now. the voip works but until my line gets transferred it's pretty useless. I'll end up paying double for at least a month as i have to pay bell for my phone until it's transferred over and cancelled while maintaining the cia.com account with it's temporary phone line. I also had to pay till the end of the month for my dsl internet so i'm not entirely thrilled with all that extra stuff., had they been ready when they were supposed too i wouldn't have paid a whole month extra.
in addition i've emailed them 3 times with non technical questions and they've never replied, not even from my cia.com email.
The speed on the cia/cable line is pretty good considering i had a 1 meg dsl line. i htink i'm getting 5 meg on the cable, but it varies, never below a meg tho.

The condo didn't sign an exclusivity deal and I can have rogers or bell however I fear that rogers internet through cable may not work due to expressvu. I will call cia but even people at bell are not aware of their vdsl service and it's impact.

When I signed up for highspeed internet they put me on basic and instead of upgrading basic to highspeed on vdsl they tried to put me on dsl highspeed which didn't work due to expressvu. I was on the phone with their tech support for at least an hour a day for about three weeks by the time they realized it wouldn't work. The weird thing was they had to cancel my account and create a new one due to their system limitations and when I got my bill they charged me the posted rate of $45 as opposed to the $35 deal I worked out initially. Due to their screw up and the new account now they want me to signup for a year contract to get the $35!

I noticed cia advertises their speed as UP TO 6 megs which suggests it can be anything they choose below 6 megs. As I'm getting 3 megs with bell I'd be ok if it fluctates between 3-6 megs but going below 3 would not be good.I'm not concerned about cia using roger's network rather I don't want to have to cancel expressvu for rogers cable in order to be able to make cia internet work.

[leegoon84]

forget about the montreal service, CAlled and confirmed that it has cap of 20GB DL and 10GB of UL

[[H]ackerK]

.... CAlled and confirmed that it has cap of 20GB DL and 10GB of UL

Crap 20GB DL ONLY???!!!

[leegoon84]

yeah in montreal. their service is 5mbps capped at 20GB 10GB.
it's been confirmed. I'm keeping my inter.net adsl

[DaTrader]

yeah in montreal. their service is 5mbps capped at 20GB 10GB.
it's been confirmed. I'm keeping my inter.net adsl

Isn't that just a deal-killer :mad:

[aleksandar_2000]

forget about the montreal service, CAlled and confirmed that it has cap of 20GB DL and 10GB of UL

so, this is same high speed internet service offered by Videotron in QC.
Only just Internet service will cost you 49$ for yearly subscription...

I like Videotron Internet but hate their cap (20Gb DL and 10 UL) and customer's policy.
Just cancelled after being for 3 years with them...

[0x2bd4]

Too bad you can't keep your old number. I read somewhere that legislation is coming to let people keep their numbers even if they switch carriers. Any update on that?

[mech9t5]

the title isn't right. It isn't a internet + landline, it's internet + voip and internet is 6.0Mpbs

still an ok deal i guess. $30 for internet and $10 for voip.

[romsan04]

don't forget $200 or $10 for the rental of equipment.
that's 39.99+ 10.00 = 49.99 + tax

pass for me.

[Azenha]

The price is great for anyone that is happy with the basic service offered at $39.95.

However, I just went on-line and clicked the additional features (call fowarding, call waiting, voicemail, etc) and the price climed to $52.70 + taxes. Total in would be $56.39 after taxes - that with 7% GST only

For those interested, there's a cheaper route.

-> For internet, take a look at getting a 3Web high speed (same company as CIA.COM) for $29.95/month. Same features as CIA, same support, same company, etc, etc...

-> For phone serice take a look at VOIP.NET They have an unlimited US/Canada plan for $19.95(US)/month (comes to $23 CDN total cost after the exchange rate). VOIp.NET also gives you a LOT more features then CIA. For example, you get 16 phone features, as oppose to only 7 features available from CIA. Their long distance rates are also cheaper. They have a great on-line portal with tons of features, such as follow me, call logs (outgoing, incoming, missed, etc), call treatment depending on who calls (direct some calls to voicemail, some to your cell, some to your work, etc, depending on who calls), etc.).

Nevertheless, my grand total at month's end is $55.06. That's based on internet cost of $32.05 and $23 for phone service. That's a pretty good deal in my view.

CIA come out at about the same price (a little higher, but who's counting), but with far less features and higher long distance changes. Still a good price if all you want is basic service.

[browser]

Too bad you can't keep your old number. I read somewhere that legislation is coming to let people keep their numbers even if they switch carriers. Any update on that?

you already can port your bell # to a voip provider.

[[H]ackerK]

Ok i just checked my cia.com account at home and they have an ad for free local phone AND internet if you join the "Cia.com Street Team"
It says it's free as long ans you have the sticker in your rear window" no strings attached"

To get the offer the link wants you to email "ciastreetteam@cia.com" with the subject line "I want to join the CIA street team. Please tell me more". i had to refresh my "my3web.com" page a couple of times to see the ad again.

i emailed them (from my cia.com email address) to see how silly the window sticker looks, but it'd be pretty sweet to get the service for free.

i pulled out the link for the shockwave ad, dunno if it will work outside of the cia.com/3web user pages but here's the link anyways.

http://www.my3web.com/brands/3web/images/en/whatsnew/cia_street_team.swf?refreshVar=000001


Wanna see how 'ugly' the ad is? -> here (http://www.redflagdeals.com/forums/showthread.php?p=3276432#post3276432)


So any happy/unhappy customer here wanna share your experience?

[flaming homer]

I've been told by them over the phone that I must purchase (or rent) the VOIP terminal from them and nowhere else. Is this really the case or did I just get a bad CSR ?

[larman2001]

I've been told by them over the phone that I must purchase (or rent) the VOIP terminal from them and nowhere else. Is this really the case or did I just get a bad CSR ?

I understand that the firmware / software inside the terminal is configured for their service.

[flaming homer]

I've been told by them over the phone that I must purchase (or rent) the VOIP terminal from them and nowhere else. Is this really the case or did I just get a bad CSR ?

CSR today just told me I do not have to purchase the VOIP terminal from them, but I need a Motorola VT1000. Anyone know where to get this cheaper than $99.95 ?

[north77]

Ok i just checked my cia.com account at home and they have an ad for free local phone AND internet if you join the "Cia.com Street Team"
It says it's free as long ans you have the sticker in your rear window" no strings attached"

To get the offer the link wants you to email "ciastreetteam@cia.com" with the subject line "I want to join the CIA street team. Please tell me more". i had to refresh my "my3web.com" page a couple of times to see the ad again.

i emailed them (from my cia.com email address) to see how silly the window sticker looks, but it'd be pretty sweet to get the service for free.

i pulled out the link for the shockwave ad, dunno if it will work outside of the cia.com/3web user pages but here's the link anyways.

http://www.my3web.com/brands/3web/images/en/whatsnew/cia_street_team.swf?refreshVar=000001

Thanks for the post. :)

I was waiting to see how they handled my street team inquiry.. and then would decide if I joined cia (3web).

It took a VERY long time to get an email back.
I have a feeling that their response was supposed to be to a co-worker in IM... not to the CUSTOMER. :lol:

Well done CSR :razz: HAHA!
*CLAP CLAP*



I guess customer was saying he never got it...hahaha, riiight.

[browser]

I started my first billing dispute with them as i've had my service running over a month and my phone line is still with bell, but their billing section doesn't show a breakdown of what you are paying for, just totals. SO for example i'm sure they've charge me for everything even tho they havent' sent me my rental UPS yet, i think they started my billing the second they activated my account, not when i actually received my cable modem or had my phsycial line hooked up. there is a LD breakdown for charged but for the "local phone" it's a one line invoice.
I also never received a response to the street team email.
The internet part so far has been pretty good, i was on one meg dsl before so the extra speed is nice. i haven't been using my temporary voip # because why the heck would i bother switching lines back and forth (jsut for outgoing LD calls)

[juno1st]

[QUOTE=rupture]I was a loyal 3Web customer for over a year before they started to mess up my bills. I was over charged on several occasions and my requests to have the bills adjusted went unanswered for weeks!

If paying by creditcard you can get the charges reversed

[jeffx]

A friend of mine has Videotron extreme high speed and downloads up to 600 gigs a month. I have vif.com for 30$ a month and they have a 50 gig DL cap.

Guess who I'm switching to in July then...

[browser]

Lucky me. 8 weeks after i was supposed to have my phone line transferred it's been transferred on the same day my rental voip adapter crapped out. after trying all day to get service on my work phone and no answer with email i waited 6hrs to get a response once i got 2 trouble tickets.
Apparently when "the voip adapter light goes dim" they have to send you a new adapter, thru the mail. and i can't set the initial call fwding because users can't do it, thats the second trouble ticket i got, but that wil take days to get processed by their voip team. so looks like things are getting worse for me.

[browser]

my adapter started working overnight, tho they never follwed up as promised. and i'm still waitng to work out my billing inquiries. also they said there's a back order on the UPS's, tho i'm sure i'm paying for one.

so far the sound quality for the caller its choppy and crackles, for the person being called it's not quite as noticable.

[browser]

as i've been without internet and a phone for a few days and spent the majority of my life on hold with CIA. I'm cancelling everyhting and crawling back to bell.
There's a $55 hookup charge to go back to bell so keep this in mind.
they can't even tell me what they've been charging me for via their billing dept.
so as much as i liked teh cable internet while it worked. they won't ever hear from me again once i get my phone line back to bell.

[jstarr7827]

6 MONTH REVIEW
--------------------

I've had the service for just about 6 months in Calgary and this is my review of their service:

1. Tech Support, Customer Service, everything with respect to a human on their end is terrible. Expect a minimum 1 hour on hold for any call to them. Emails are returned with a week if at all. If you are a service oriented customer do not switch.

2. My service took 30 days to run smooth, I had Shaw's DNS servers manually configured on my computer and it worked for a while then the service switched to CIA DNS servers after 20+ days. Little things that aren't a big deal but with 1 hour+ hold times can add up.

3. $100 for purchasing the VOIP adapter with a UPS is fair, they courier it to your house and credit your account with $100 of Long Distance plus you get a calling card. $39.95/month for High Speed Internet and a VOIP line is deal. The internet is the same as Shaw (only went down once for 10 minutes) and the VOIP is solid - faxing will even work on it.


Conclusion: If you view this as "wholesale to the public" where they give you the hardware, tell you to plug everything in, and then you are basically on your own you will love it. Short term pain in the beginning is worth it- remember RFD is a deal site and this is a deal-- just not for everyone.

[jstarr7827]

6 MONTH REVIEW
--------------------

I've had the service for just about 6 months in Calgary and this is my review of their service:

1. Tech Support, Customer Service, everything with respect to a human on their end is terrible. Expect a minimum 1 hour on hold for any call to them. Emails are returned with a week if at all. If you are a service oriented customer do not switch.

2. My service took 30 days to run smooth, I had Shaw's DNS servers manually configured on my computer and it worked for a while then the service switched to CIA DNS servers after 20+ days. Little things that aren't a big deal but with 1 hour+ hold times can add up.

3. $100 for purchasing the VOIP adapter with a UPS is fair, they courier it to your house and credit your account with $100 of Long Distance plus you get a calling card. $39.95/month for High Speed Internet and a VOIP line is deal. The internet is the same as Shaw (only went down once for 10 minutes) and the VOIP is solid - faxing will even work on it.


Conclusion: If you view this as "wholesale to the public" where they give you the hardware, tell you to plug everything in, and then you are basically on your own you will love it. Short term pain in the beginning is worth it- remember RFD is a deal site and this is a deal-- just not for everyone.

I have been touched by CIA, server has been down for 18 hours no phone, no internet, 40 minutes on hold.

[KAN]

I just signed up on june 15th

I took the precaution of going through a local retailer, to no avail. The retailer basically says, after you sign up you have to call them, he does not know ANYTHING about anything (his words). Arrange toi avec tes troubles as we say in good quebec french.

They promised connection on June 24th (I was suspiscious since it's a national holiday...). Of course nobody showed up.

Called them back, I was not even ON their system. I had no appointment according to their computers. Anyways, CSR said they will book me for the end of this week. Called back this morning, the earliest they can connect me (if everything goes according to plan) is July 10th. Have not received any modem, nor e-mail confirmation from them yet (so even if they connected me in time I would not be able to use their service, cause: no modem).

Waiting time for speaking with CSR between 20 to 40 minutes. At peak hours, I would not dare even try. Must be over an hour.

I have not much choice at this point. My service with Bell has been disconnected, to get it back (I moved), I have to pay 55$ plus probably some waiting time too. So I guess I have to wait this out (that is what the CSR told me: one word, WAIT)

Other than that I guess I am pretty happy with their service >:(


Update: my sign on date is now july 10th.
A technician from videotron came this morning (july 10th). (cia is using videotron). But I have not received my modem or anything from CIA yet. so no connection possible yet. called them 3 times between june 24th and now. to understand what happened to my order.

[akz]

seriously... cia is the same garbage as 3web... just go and get 3 months of free bell and call to cancel and get a 34.95/month 12mo contract .. (bell is 5mb well for my area at least I actually CAN hit the 5)

3web = 29.95 + 4.95(modem rental) = $34.90
Bell = $34.95 (modem rental included)

of course u can buy ur own modem.. but for $5 extra u can get better tech support (ive never been on hold at bell for longer than 5 mins..) Contract dosnt matter as longas the price is good. Plus for having my home phone they gave me an extra 20% off my sympatico cutting out 6.99 from the price making my DSL line $27.96

save urself some time and troubles the bell activation arrives in mail 1 week after ordered and got it up and running in 2 minutes!

forget this garbage service .. u get what u pay for..

[hackex]

seriously... cia is the same garbage as 3web... just go and get 3 months of free bell and call to cancel and get a 34.95/month 12mo contract .. (bell is 5mb well for my area at least I actually CAN hit the 5)

3web = 29.95 + 4.95(modem rental) = $34.90
Bell = $34.95 (modem rental included)

of course u can buy ur own modem.. but for $5 extra u can get better tech support (ive never been on hold at bell for longer than 5 mins..) Contract dosnt matter as longas the price is good. Plus for having my home phone they gave me an extra 20% off my sympatico cutting out 6.99 from the price making my DSL line $27.96

save urself some time and troubles the bell activation arrives in mail 1 week after ordered and got it up and running in 2 minutes!

forget this garbage service .. u get what u pay for..

do they give 20% off internet if you have their phone service to everyone or was it just for you? i'm asking because this is the first time i've heard this.

[akz]

do they give 20% off internet if you have their phone service to everyone or was it just for you? i'm asking because this is the first time i've heard this.

im not sure u have to call in to ask cause ive been a customer of their home phone service for well over 10 years... I called in to get them to match the rogers home phone offer but found out my price was way cheaper ... and just for calling in they gave me a great LD rate to places i needed to call plus a $75 credit towards my Ld... so jus give them a call and find out ..

[barney]

Bought a modem for $20, subscribe to their LD plan for $4 (way better rates than anything Bell offers), pay $9.95 first 3 months and $24.95 per month thereafter, rock solid connection, no billing 'errors', no contracts, no renewals or haggling after the automatic hike to $44.95 at contract end, leave whenever I choose,... I am so done with Bell/Rogers.

Technically, 3Web IS Sympatico. Anyone who would pay extra to deal with Bell's contracts, games and billing issues needs to get their head examined.

seriously... cia is the same garbage as 3web... just go and get 3 months of free bell and call to cancel and get a 34.95/month 12mo contract .. (bell is 5mb well for my area at least I actually CAN hit the 5)

3web = 29.95 + 4.95(modem rental) = $34.90
Bell = $34.95 (modem rental included)

of course u can buy ur own modem.. but for $5 extra u can get better tech support (ive never been on hold at bell for longer than 5 mins..) Contract dosnt matter as longas the price is good. Plus for having my home phone they gave me an extra 20% off my sympatico cutting out 6.99 from the price making my DSL line $27.96

save urself some time and troubles the bell activation arrives in mail 1 week after ordered and got it up and running in 2 minutes!

forget this garbage service .. u get what u pay for..

[akz]

Bought a modem for $20, subscribe to their LD plan for $4 (way better rates than anything Bell offers), pay $9.95 first 3 months and $24.95 per month thereafter, rock solid connection, no billing 'errors', no contracts, no renewals or haggling after the automatic hike to $44.95 at contract end, leave whenever I choose,... I am so done with Bell/Rogers.

Technically, 3Web IS Sympatico. Anyone who would pay extra to deal with Bell's contracts, games and billing issues needs to get their head examined.


ROFL yes 3web resells bell lines (known fact..depending on where u live)... but its different WAY different in terms of customer service and speed. If you actually bothered to do some research @ dslreports.com ud know the difference lolz. As for LD plan.. lol I have exact same rates as 3web from bell plus a 75$LD credit.. my first 3 months from bell were free.. plus my highspeed is FASTER than 3webs 3Mb .. im at 5Mb and my price is lower than 29.95 as well so I have no idea what arguement u have at all lol. As for a contract.. if the price is already great im not going to change anyways.. so what does a contract matter? LOLZ many people have regretted going to 3web now that they are experimenting with the igs proxy 3web is more and more garbage.. so plz dont compare a rotten apple and a nice shiney apple lol not gonna say anymore...

[fourtwenty]

ROFL yes 3web resells bell lines (known fact..depending on where u live)... but its different WAY different in terms of customer service and speed. If you actually bothered to do some research @ dslreports.com ud know the difference lolz. As for LD plan.. lol I have exact same rates as 3web from bell plus a 75$LD credit.. my first 3 months from bell were free.. plus my highspeed is FASTER than 3webs 3Mb .. im at 5Mb and my price is lower than 29.95 as well so I have no idea what arguement u have at all lol. As for a contract.. if the price is already great im not going to change anyways.. so what does a contract matter? LOLZ many people have regretted going to 3web now that they are experimenting with the igs proxy 3web is more and more garbage.. so plz dont compare a rotten apple and a nice shiney apple lol not gonna say anymore...

Is that a promise?

I have 3web cable and comwave VOIP. I had a problem with my internet connection for 2 weeks a while back but it was a problem with Rogers, who 3web rents the lines from, so there was nothing they could and it would have been pointless to switch over to Rogers. Since I don't have a Bell land line they won't do anything for me as far as internet. Other than that it's been great.

$65/month for HS internet and a home phone with unlimited long distance and all the calling features I need is a pretty good deal. Customer service could be a little better, but I'd rather save the money than have CS that answers the phone in 20 mins instead of 40.

[aquariaguy]

CIA is garbage.

Watch out for the posts by "newbies" with like 10 posts. These are probaly the same people and work for CIA.

Run away. Or, run back to Bell if you've been screwed.

[barney]

I don't work for CIA. I don't even have CIA. I'm just sharing my experiences with 3Web, Bell and Rogers.

What's with the rotten vs shinny apples?! We all know 3Web resells Sympatico/Rogers so the hardware is identical. Search the forums and see how many others have had issues with what you're touting as Bell's highly coveted customer service. And even it was true, I have never had to call customer service except to correct billing issues and haggle out a new contract which I've never had to do with 3Web.

As for contracts, besides being shackled by ludicrous cancellation fees (which means you really have no recourse so you better pray everything's peaches for the entire term), at contract end you get charged the full $44.95 automatically without notice. Unless you are very meticulous, you usually get dinged one or two billing cycles at full price. And then when you call CS, you don't automatically get offered the same terms from the previous contract, which then forces you to jump between Rogers and Bell and all the headache of switching and returning modems. And with Bell, you are almost guaranteed you will be billed incorrectly anytime you change terms. I've even had my billing messed up mid term! Screw all that, I know regardless of what racket Bell/Rogers has concocted, I still have their price beat without the hassle.

Oh and frankly, I never understood people who wear their 5 billion post moniker like a badge of honour. It's quite sad really.

CIA is garbage.

Watch out for the posts by "newbies" with like 10 posts. These are probaly the same people and work for CIA.

Run away. Or, run back to Bell if you've been screwed.

[BinaryJay]

For the record, 5000 posts over 3 years or so isn't all that bad... I really don't know how they manage it on THIS forum but hey, everybody needs a hobby.

[KAN]

Ok, I am officially pissed at them.

Recap: signed up on june 15th, promised connection on june 24th
nobody showed up. promised connection on july 10th. Cable installed on july 10th. no modem. Modem received finally on july 14th. No voice terminal.


Phoned them a few times, every time same answer. we are sorry we can't do anything. we don't control anything. They said motorola shipped them the wrong modem (a blatant lie because I checked the package, my modem was ready in june, they even had a letter saying the voice terminal would be back ordered until the end of june, so obviously it was not written in july) (not their fault).
They said videotron did not come to the appointment (not their fault)
They say their voice terminal is back ordered (not their fault).

So I asked them what the hell do you have control over ?

So I am still unable to have a phone. Just internet for now.
I still have no date for the voice terminal. no idea when it will be available !!!
They can't tell either. So you basically wait 45 min for them to tell you wait some more.

What kind of complain can I make to the CRTC (if it is of any use) ?

As for internet, strange thing: unable to install the modem (the install would not connect with modem), did not install their software. yet, I get a connection ???

My advice: if you still want to get it. don't disconnect your regular phone line, wait for them to install everything first.
:mad: :mad: :mad:

[sassysue]

i officially cancelled 3web due to the fact they charged me over 2x over the limit speed sucks also tech support sucks worst service gonna go with something better and for long term use!!

Also if any of you guys no of a good deal on dsl that's cheaper the 3web i really do not care for speed so i was gonna go with dial up i can get a no contract dial up for $74.99 a year i can cancel at anytime!!

[paleo]

i officially cancelled 3web due to the fact they charged me over 2x over the limit speed sucks also tech support sucks worst service gonna go with something better and for long term use!!

Also if any of you guys no of a good deal on dsl that's cheaper the 3web i really do not care for speed so i was gonna go with dial up i can get a no contract dial up for $74.99 a year i can cancel at anytime!!

If you don't care about speed and want dial-up (which is a form of torture) then go with this ($2.95/month):

http://www.295.ca/rates_info.html

If you want high speed (3mbps) for a good price ($35/month) then go with this:

http://www.295.ca/highspeed.html

[aingaran]

If you're looking for DSL are reasonable rates, you may want to checkout.

ca.inter.net
vif.com
aei.ca

I've been with all 3 of them, had no complaints..

[st7860]

Bought a modem for $20, subscribe to their LD plan for $4 (way better rates than anything Bell offers), pay $9.95 first 3 months and $24.95 per month thereafter, rock solid connection, no billing 'errors', no contracts, no renewals or haggling after the automatic hike to $44.95 at contract end, leave whenever I choose,... I am so done with Bell/Rogers.

Technically, 3Web IS Sympatico. Anyone who would pay extra to deal with Bell's contracts, games and billing issues needs to get their head examined.

for the more technically inclined around here, instead of listening to this obviously 3web shill with only 10 posts , go to your friends house with 3web cable service in Ontario or 3web cable service in Vancouver and do a traceroute to (for example) www.news.com - You will see that it is definitely not Shaw or Rogers service.

[sassysue]

i see that this forum is getting better each day!! let's all bash 3web and MDG!! maybe even better let's ban the word 3web and MDG seems correct sinse they have alot of problems to resolve at there ends and also also of bad rattings!! like MDG

[st7860]

this is one of the more 'clean' 3web coments about 3web being a crappy company on www.dslreports.com - there are PLENTY of far more strong profanity laden ones. its a very unpopular company, especially in Ontario.

http://www.dslreports.com/forum/remark,16180861?hilite=3web+sucks

Why I think 3Web sucks

Toronto area. Wanted to switch from Rogers to 3web. Big mistake! Here is the list of my complaints:

(1) They missed two installation dates. I took time off, waited like an idiot, and the technician never showed up. This happened TWICE!

(2) Tried to call their "support" several times. Always at least a 45 min wait. Last time I called, after the first 45 min of background music the phone started to ring, and they let it ring for about three more minutes. Then somebody picked the phone and without saying a word put me on hold for another 5 minutes. I could hear French in the background, I think this may have been an office in Ottawa.

(3) In order to resolve the installation issue, their support promised to call me back within the next five minutes. Well, it has been several hours now and after midnight. Lovely how they keep promises.

(4) When subscribing, I chose I wanted to purchase a refurbished modem for $60. They sent me a new one for 99 without any prior notification.

THIS IS A PRETTY CRAPPY COMPANY. BEWARE! A company that treats customers like **** does not deserve to be in any business!

[blumpy]

Hello,

Here's my story about CIA, not too different from many of the previous posters. I'm in Vancouver.

I had a friend that was on 3web and said the internet service was fine, heck it's really just Shaw, so I decided to try it since I was on Shaw anyway, and since I didn't have a land line, I may as well switch since it's the same price.

Here's a timeline of events:

May 28 - submitted my application, i was a Shaw internet only subscriber at the time. Since I own a cable modem only, i just need the voice terminal.

June 6 - Received an email telling me my application was received.

June 29 - Got an email telling me my service is now active - this is just over 1 month from my original sign up date. I have not received a voice terminal at this point yet. I call they tell me they are back ordered, I should receive in a week.

July 6, July 13, July 20... basically I call every 7 days asking about my voice terminal, each time they tell me it's coming next week. I was getting pretty mad at this point, as they are charging me full price ($39) for internet and phone, when I could be paying them $29 for internet only, it's only $10 difference but still.. I should be receiving the service I'm currently paying for.

July 26 - Finally received my voice terminal. No UPS included as per the instructions... I sent them an email and they tell me it will be shipped at a future date, no eta.

So all in all, it took 2 MONTHS to get my service setup, and I already had cable internet service previously with Shaw. The phone service seems decent, there seems to be a "blip" of noise at the beginning of calls but it's so quick it's not really a bother, most probably won't even notice it.

My main problem now is that because previously I have many computers behind my router, and am a fairly high traffic user - my phone terminal keeps crashing, my guess is because it can't deal with the amount of traffic I generate.

For those of who don't know, CIA requires you to place the voice terminal outside your router.... even though the manual that comes with the motorola voice terminal says it can work behind the router. Anyway, because of all my traffic has to pass thru the vt, it crashes... it takes down my whole internet connection, and requires a power cycle... it's been happening about 2 to 3 times a day since I setup the voice terminal.

My guess is if I can get the voice terminal working behind the router, it may prevent this problem from occurring, but I am so far unable to do so as reported by many others... I've tried dmz, portforwarding and even changing the mac address on the router's internet facing port to the same as as the VT's.

No luck. The solution from reading another forum appears to be getting a separate IP address for the voice terminal... I've requested this, I wonder if I will ever get a reply.

Anyway, if that works and fixes my problem (and if i ever receive my ups) hopefully everything will be good afterwards.

Basically, if you want customer service, you won't get it from them. Expect it to take a LONG time to get things setup, but my suspicion is that it should run smoothly once you do. Shrug, I'm still undecided if I'm going to keep this service.

[Ch28]

I was on 3web internet for about 2-3 months but I cancelled a couple of weeks back. I don't know if other Vancouver users experienced downtime like I did but I was unable to use the internet for an entire week because my ip address started with 72.xxx.xx.xxx. Everybody that had the starting 72 ip address wasn't able to connect to their servers. I called them everyday and they kept on saying they were trying to fix it and get it up asap. They would blame Shaw and when I called Shaw they said the problem wasn't on their end. After a week of being jerked around, I called them and told them to cancel my service because I couldn't take anymore of 3web's ********.

[putty]

I'm glad I read this thread, I was thinking about getting cable internet and phone from them.
I would never cancel my existing phone before I was able to test this service out first. Not sure why the one poster in this thread did that, must not have had much experience with telephone companies.

[New User]

sent an email to them three days ago... no reply yet.... this is a warning to me to stay away....

[sassysue]

Just to let everyone no there is a really good deal out there prepaid 1 year 100% money back guaranteed no questions asked unlimited bandwith upto 5mbite i already hit 6mbite's 18.95 a month for the 1 year $227.40 for the whole year that include's tax the company is called acanac.net and here is the link to the promotion http://acanac.ca/google-promo.htm there service is never down or slow email is lighting speed!! tried it out many times here are my results that it hit 6mbit!

Your Results: 6392 Kb
I did the test at toast.com!!

[juno1st]

in Ontario, downtown GTA the cable service is amazing


Dial up they sometimes were like AOL, slamming the CC after you cancel

[hackex]

Just to let everyone no there is a really good deal out there prepaid 1 year 100% money back guaranteed no questions asked unlimited bandwith upto 5mbite i already hit 6mbite's 18.95 a month for the 1 year $227.40 for the whole year that include's tax the company is called acanac.net and here is the link to the promotion http://acanac.ca/google-promo.htm there service is never down or slow email is lighting speed!! tried it out many times here are my results that it hit 6mbit!

Your Results: 6392 Kb
I did the test at toast.com!!

sounds real gud, any1 else who can share experience with these guys....

[Rehan]

sounds real gud, any1 else who can share experience with these guys.... There's more info on that in this thread about the deal:
http://www.redflagdeals.com/forums/showthread.php?t=313572

[mcbain27]

thnx for the link

There's more info on that in this thread about the deal:
http://www.redflagdeals.com/forums/showthread.php?t=313572

[RideGuy]

***K ***K ***K!!!

I just got off the phone with 3web. It turns out it's not available in my area. Rogers hasn't given permission to use their service. With no DSL available either, Rogers has a total monopoly in my area. This SUCKS ASS!!!

[Audiogenic]

***K ***K ***K!!!

I just got off the phone with 3web. It turns out it's not available in my area. Rogers hasn't given permission to use their service. With no DSL available either, Rogers has a total monopoly in my area. This SUCKS ASS!!!


Do you have running water and electricity there at least?

[ElDon]

I just cancelled my rogers HS no way Im gona pay 51.99 a month, Im thinking of switching to 3web since they're basically running rogers leased lines might as well pay half the price as rogers. and 3web has a 3 month promotion for $9.95

[flaming homer]

I just cancelled my rogers HS no way Im gona pay 51.99 a month, Im thinking of switching to 3web since they're basically running rogers leased lines might as well pay half the price as rogers. and 3web has a 3 month promotion for $9.95
That's not really true anymore, they used to use 100% of the rogers network, but now they've implemented their own routers and such, had a hellish time a few months ago when they were converting, but now everything is back to high speed again, without going through Rogers.

[RideGuy]

Do you have running water and electricity there at least?
I'm still waiting for that too!


Jackass

[barto]

i officially cancelled 3web due to the fact they charged me over 2x over the limit speed sucks also tech support sucks worst service gonna go with something better and for long term use!!

Also if any of you guys no of a good deal on dsl that's cheaper the 3web i really do not care for speed so i was gonna go with dial up i can get a no contract dial up for $74.99 a year i can cancel at anytime!!

I've just ordered Primus ADSL for $24.95/mo (first 12 months) - I'm going to cancel my 3web (cross fingers). I tried them for the $9.95/month deal, but have had little glitches off and on over the whole time, and now the rate's gone up to $37.95/month, so it's time to switch.

If Primus's DSL works OK, I might even try their VOIP service...

Bart

[sidshock]

24.95 month for High speed for 12 months?!?
I doubt that...
btw they are only 3 mbps.

[tor_forsale]

I've just ordered Primus ADSL for $24.95/mo (first 12 months) - I'm going to cancel my 3web (cross fingers). I tried them for the $9.95/month deal, but have had little glitches off and on over the whole time, and now the rate's gone up to $37.95/month, so it's time to switch.

If Primus's DSL works OK, I might even try their VOIP service...

Bart


you cannot have VOIP having primus DSL (as primus dont offer dry loop ),

to have dry loop dsl, only 2 comp - 3web / bell

otherwise have to go with cable internet for VOIP.

[ekpl]

signed up for the service in mid July (July 14). Had some initial problems with getting the install date, and it took a few calls to customer service (maybe 3 or 4 calls), but at the end of the day, it took 16 business days to get a Rogers tech to come out and do the installation (their website says 15 business days, which should have been August 4) (this was a Monday August 7, yes a Rogers tech came out on the Civic holiday, surprised me and CIA since when I booked it they said they think they would have to reschedule, so I wasn't expecting them show up). Called CIA the next day (tuesday, Aug 8) and told them the install took place (since they did weren't sure if the Rogers guy would come out), and they told me they would inform their shipping department to release a modem to me, and I got the modem by Friday of that week (August 11). Called them the following Tuesday (Aug 15) and asked them where my VOIP terminal was, they said they were backlogged from June/July (they switched to Linksys terminals so there were supplier issues) and so they were still working through their backlog. The customer service rep told me that it would be the end of August before I would get my VOIP terminal and he then proceeded to credit me $10 (since their internet service is normally 29.99 or something like that). I said ok, never one to refuse a discount. And before I knew it, I got my VOIP terminal by the next Wednesday Aug 23 (one and a half weeks earlier than they told me). So yes, they have some customer service issues, and the wait times can be long on the phone (I think I average 10 wait time each time I call). But if you follow up regularly, they will process your order, and honestly I didn't expect much customer service since I'm paying $40/month. And in reality when I was with Bell and Rogers, I never called them for anything, so I don't need the customer service and I'm not going to pay $30-$40 more a month for it. So I know you guys have a lot of complaints, but think about $40/month = high demand, and since it's small company there will be glitches and communication problems, etc. But the biggest problem I think they have is getting a Rogers tech to come out and do the install work, Rogers doesn't care as much when they're only getting $20/month or whatever it is they get from CIA for leasing the lines, and so they take their time. Same with Bell, if you're trying to port a number (I didn't port so no issues here), why would Bell go out of their way to make sure you get your number as fast as possible? Anyway, so far no problems with the VOIP, the internet goes down a few seconds here and there.. not sure if it's the VOIP and the QoS taking precedence over the regular internet traffic. And the CIA deal just got better, now they include all phone extras (voicemail, call waiting, 3-way calling) in the $40 price, so all phone features plus Rogers Extreme for $40/month. Not bad in my opinion, I'll live with some delays in activating the service and the long waits on the phone. Anyway, I don't work for CIA or 3web, and yes customer service is sketchy, but still a good deal overall. Haven't received my UPS yet (not too concerned, I can still use my phone and internet without it), but that should be my final phone call to their customer service department.

[ekpl]

just in case some of you guys are wondering. I did some internet speed benchmark tests, used the Speakeasy test (googled it.. don't know if it's actually any good) and managed 5600-5700 kbps on the download, upload was around 600-mid 700 kbps, so it's a fast connection in the Toronto area, basically Rogers Extreme service. And voice quality has been good, however one person noted that it seemed softer than normal (not loud enough), but others have had no complaints and in fact several people want to sign up for the service after hearing the price I'm paying for this (wouldn't recommend it to them though, these people need customer service and tech support, they're definately not tech savvy).

[lomoX]

They're basically the same company as 3Web, but with different price plans.

Unfortunately their cable service are not available in Richmond Hill, only ADSL. I think they are available in Toronto and Mississauga. Otherwise, pretty good deal...

[Scuba Steve]

:) keep in mind I have only had it for a few days but I get constant 6 meg speed!

[aaaaaa]

I signed up for this about a month ago (i'm in vancouver)...
CIA/3web is kinda a flakey company.. I've had 3web internet for the past two year, and until they switched off shaw to their network it's been great... their network has improved a bit since the switch, so i get decent speeds most the time...

Anyways, it's a good deal, and apparently they will be offering the 7mbit (or maybe 10) for free with their phone service in the west in a month (if you believe the csr's).

In case ya wonder what I mean by flakey... I signed up end of july for the phone stuff... got an email saying there was a bit of a wait for them to send out the voice terminals. I phoned them 3 weeks into august, they said 'yea, we haven't shipped out the thing yet, we'll put in an email to mfr'ing so they can send you one soon'. Yesterday, I get an email from them saying they've successfully switched over my home phone #, and that I can now cancel my temp number... which is just great, seeing as I don't have a voice terminal, so my number now claims to be not in service :|

Ahh well, good deal all things considered

[killbillvol1]

What a ****** corporation, I called them to ask for details and I get the voice message "I'm sorry I cant connect you because all of our reps are busy, please call back later." WTF.

[airmin98]

God bless you if you need tech support from CIA/3WEB... have fun waiting for those useless customer service.. It took them like a month to return my 1st email. and then no reply on my 2nd email (it is like more than 2 months already...) and for the Long distance phone card, it is just a joke, I have to wait like HALF year before i can get it...... :evil:

[puroeuro]

Im suspicious of 3Web, they have the best prices, but they just dont seem to be run well, There web site has been down a crap load of times, and Ive emailed their sales people before, and they either never got back to me, or got back to me a couple of weeks later.

Ive consider switching to them a few times, and everytime I've gone to get info, I've been amazed at how bush league their operation appears to be. if your a potential customer and they take weeks to get you simple information, how will they treat you when you ARE a customer and they already have your money.

this does seem like a good deal, i preregistered a week or 2 ago just in case. I'll see when they roll it out and how well it works before i make any decisions.

3web is BULL $HIT i used them for 4-5 months... i get constant connection drops, yea the price is nice and when it was up it was fast. Three consecutive times my internet has been down for 1-2 weeks,

believe it or not I NEVER! spoke with a techn at 3web i must have a total hold time of 12-15 hours and never spoke with anyone, they have like 1 guy working there and god forbid you try calling inbetween 4-9pm no chance

Took me 1 week for them to cancel my internet i had to send them an email they replied 1 week later. Reason my net was down soo many times was rogers suspended the account saying "malicious emails were being sent from my computers" Im a network technician ive been in the field for over 6 years and studied it in school, i got both hardware and software firewalls and spyware free machines i know what im doing! but still they say malicious emails. W T F ?

get off 3web... sure its nice now but wait when 1 problem starts you have absolutely no way to get a hold of them then the frustration starts when its down day after day

DIE 3WEB DIE

[st7860]

note: long distance is not included in the package. LOCAL Calls only.

and the phone is INTERNET based. so when your net goes down, so does your phone.

and plenty of companies offer internet(VOIP) LOCAL phone service for $5 to $10 per month.

[tchai]

My experience with CIA.com has been kinda good

Submitted Request online: 24 July 2006
Installation Date (Rogers guy shows up): 14 August 2006
Got my cable modem from the post office: 19 August 2006
Got my Voip modem from the post office: 24 August 2006

Phone calls to CIA.com (never got answered after 20 min wait): 1

Therefore I only spoke to CIA.com's cust. rep. once when I called them for information back in early July before I signed up. My wait time was 3 min. when I called them back then.

So I am happy. According to my online account details on CIA's webpage. I just got billed for VoIP the day I initialized my VoIP box (Linksys Sipura 2002)

Everything is going well. Only had 1 sudden drop in internet connection in the past 1 month. I have only been with CIA.com 1 month now. Very happy with them. Saving lots of money going with them for landline and HS internet.

The VoIP phone was a bit difficult to setup. But its no biggie, you just have to read every single word in the instructions. No skipping !

[ekpl]

just following up, on my two emails. still haven't received my UPS, so I called them today, to my surprise it took less than 1 minute to get a live person on the line! i don't think even rogers or bell can do that. anyway, i actually hit the billing option number 3 on the directory, so maybe that's one way to get a hold of someone quick. had him look up the status of the UPS, back ordered (like usual, I expected that, but I just want to make sure they still had me on a list somewhere), and asked about my first bills, since their online statements lack detail. quick and painless.

[doombox414]

My experience with CIA.com has been kinda good

Submitted Request online: 24 July 2006
Installation Date (Rogers guy shows up): 14 August 2006
Got my cable modem from the post office: 19 August 2006
Got my Voip modem from the post office: 24 August 2006

Phone calls to CIA.com (never got answered after 20 min wait): 1

Therefore I only spoke to CIA.com's cust. rep. once when I called them for information back in early July before I signed up. My wait time was 3 min. when I called them back then.

So I am happy. According to my online account details on CIA's webpage. I just got billed for VoIP the day I initialized my VoIP box (Linksys Sipura 2002)

Everything is going well. Only had 1 sudden drop in internet connection in the past 1 month. I have only been with CIA.com 1 month now. Very happy with them. Saving lots of money going with them for landline and HS internet.

The VoIP phone was a bit difficult to setup. But its no biggie, you just have to read every single word in the instructions. No skipping !

whats the download and upload speed? i know bell has 180kbps download speed

[aingaran]

I have 3web and I've not really had any problems. I want to try out cia... I have a questions for existing customers.

How much do they charge for "hardware rentals?"

[damnbiker]

For anyone thinking about trying out this CIA company, all I can say is DON'T DO IT!

I had signed up with them and they were late in sending my hardware. I tried calling them and could never get through to their CSR's, the line doesn't even let you wait in a que. When you do get a CSR their lines cut in and out constantly. I asked why and they said it was because they were using VoIP, the very service they were providing! Everyone I sopke to there was useless, they will not even let you speak with a supervisor. IF they tell you they will call you back, don't believe it, they NEVER will. I have yet to receive one call back from them, I was promised four. But it gets FAR worse from there.

Before they sent my hardware, I decided to cancel their service and they had no problems with my cancellation because of the many screw ups on their side. They refunded my money and I decided to sign up with a different ISP and keep my Bell line. The new DSL provider, B2B2C had some reasonable rates for DSL and the tech support was pretty good. Sadly they couldn't get me hooked up because two and a half weeks later, CIA still hadn't cancelled my transfer order on my phone number. Bell was going to be losing my line and therefore wouldn't hook me up for the DSL through B2B2C. I called Bell and told them what had happened and that I wanted to stay with them so they should just cancel the transfer order. Sadly, because of the CRTC regulations they cannot cancel another company's order, even if the owner of the phone number (i.e. myself) told them to do it. I called CIA and they swore up and down that they had cancelled it and gave me a reference number. I called Bell with the reference number and they said the reference number was useless to them. Bell told me that Sprint/Rogers was getting my phone number and that I had to call them, they also gave me the order number. I called Rogers and gave them my phone number, order number name, address, etc. Rogers couldn't find a request for my transfer. My phone number was transferred to Rogers and I now have NO phone line. I have been informed by my shiny new DSL provider that a dryline DSL option is available for $9 a month more than what I had been originally quoted. I have been informed by both Rogers and Bell that it will be between one and two weeks to hook up my phone again and Bell will charge me an extra $55. This is all because CIA did not properly cancel my transfer order. DO NOT DEAL WITH THESE PEOPLE THEY ARE COMPLETELY INCOMPETENT. Dealing with them is a pain at the best of times and a complete nightmare at the worst of times.

[dazz]

I agree. Anyone dealing with CyberSurf Corp is a gambling fool. Read my post: 3webs sucks with the story.

A bunch of complete morons,out to get your money without trying to do any service on their part.

My own time is too valuable to waste on them. Think what hours and hours of complains and calls worth to you.
For me,I rather spend $30/month on Bell's high speed and ge t what I pay for. There aren't any free cookies in corporate business

[fau13]

As per my experience, just I moved from Shaw to CIA - every thing looks fine for me..

Compare to Shaw and CIA internet 100 times better.. with Shaw internet It only allow me to upload for torrent only 10K now with CIA is getting upload torrent about 60K and download is same as Shaw..

My only one concern is I could not able to setup outgoing mail (SMTP) for my outlook express..

Any one with CIA, please guide me.. I called customer service, they said, their smtp server is not working.. I don't know what happend..

Any one with CIA internet.... sending email throuhg outlookexpress please pm me the setting.. I was trying this for last one week.. no solution..

Thanks..

[Coolme]

This is a very informative, and interesting read about CIA from another forum:

Behinds the Scenes from an Ex-CIA employee:

Cybersurf advertises themselves with an hourly wage of UP TO $17 and thats what brought about so much attention from job seekers. Reality was, you started off with $10 plus $5 sales commission for every sale you made (you also made $10 if you retained a customer). It wasn't until after the probationary period that you would then get a $2 dollar raise, on top of the commission for sales. However, by that time, you would have been trained enough to take billing as well as Technical support calls. Therefore you were paid $12 followed by relatively no commission at all.

Training sessions were inadequately managed. Basic phone training was done, then sales, followed by billing and then eventually simple technical support. This was roughly completed in two months.

Weekdays:
7am-5pm
Calgary Office:
5 Sales Individuals
3 Billing Individuals
1 Online Request Individual
5 Technical Support Individuals
1 Team Lead
1 Supervisor
1 Manager

Ottawa Office:
Relatively the same number - serving entire subdivisions of Cybersurf in the east.

5pm-10pm
4-5 individuals that did sales, billing and technical support.
1 Team Lead

Weekends / Holidays
8-3:30pm
3-4 Sales / Billing / Technical Agents
1 Team Lead

3:00-10pm
3 Sales / Billing / Technical Agents
1 Team Lead

Ottawa
None. All have gone home.


Sales calls were suppose to be completed in under 7 minutes as a "Golden Rule". Essentially a goal they wanted sales representatives to meet in order to average the 40 sales managers sought for. Reality was, 10-20 sales per day and 10-15 minutes per call. We were suppose to lie about getting the modem / terminal would save customers money, when there was a rent-to-buy option of renting for 6 months and getting the modem or terminal for half price. We were never suppose to mention of such as it would've made Cybersurf lose money.

Billing calls were on low priority and there weren't many that dealt with those calls. Through ticketing systems, an ugly list of forms, agents were suppose to address billing calls with a minor credit in hopes that it would satisfy the customer. If the problem was with Shaw, Bell, Rogers or the customer's individual stupidity, no credit would be made. Reactivation for cancelled accounts were treated as new activations which take approximately 5-10 days to complete. Quite ******** if you ask me.

Technical Support was basically trained in different stages. You started off taking DSL / Cable training, followed by Dial up and lastly, VOIP. Anyone still with the company after 3 months would receive the VoIP training.

Modems / Terminals were all sent from Ottawa's office, thus pickup was relatively impossible from the Calgary office, unless they had cancelling customers return units on the spot.

Technical support basically were trained to match light patterns on manuals provided during training. From a simple light pattern, they were able to determine what was wrong and to escalate to the proper departments.

An RF Issue (No signal issue) meant that they would have to email shaw and have a technician look at it for you for free. A Provisioning issue meant that your modem information wasn't submitted correctly and had to be resubmitted so that the signal could connect with the correct modem. Now working alongside with Shaw's Online Tech Reps, things such as the above could have easily been fixed if the agents had access to the numbers like the Team Leads did. What happens is, if the customer wasn't balling to get it up. An email would be sent to Shaw in hopes that in would get completed within 24 hours. However, if the customer was screaming to cancel, you would put them on hold, call up shaw right away with their modem information and have it addressed immediately. This was only if the customer was upset and wanted to cancel. Under no circumstances were we to call Shaw directly if it wasn't considered 'Important'.

I was recently informed by a friend of mine still working with CIA as a DBA that the old phone system (which has since been switched over to a more modern one) dropped about 80% of the incoming calls because the server couldn't handle the call load. If they hadn't switched, they would've never found out.

Cybersurf depends on a good relationship with Bell, Rogers and Shaw in order the provide a good service. However with Cybersurf being basically cry-babies, they had their ways because of the some ruling from the FCC. So in short, Bell, Rogers and Shaw messes with them by delaying service, by ignoring dispatches and by slowing down customers on their networks.

3web / CIA's dial up is not actually UNLIMITED as it states, there is like a 80 hour per month limit or something like that. Anything above that and you'd be a RED user. They have a right to discontinue their service for a customer if they continue to 'overuse' their dialup time. So much for unlimited...

The bandwidth limit for DSL / Cable was set by either Shaw, Bell or Rogers. Which was basically 60 GB / month. Rogers and Shaw had the right to disable a signal to a modem of CIA's if they suspected internet threats and spamming. In which case, a customer would call in and a technican dispatched as the line to the cable box would have to be reactivated on site. Move orders for people moving to different parts of the city, even right across the hall in an apartment building would take 5-10 days. ********? Yes.

The Calgary CIA office is now basically dormant with only 5 people on site. As a new thunderbay office has recently opened - which is paying all their agents the minimal $10/hour. Chances are, they will get fired within probationary period, followed by a new patch of wannabe agents filling their spots. Every team lead, supervisor, manager, DBA, and family-of-CEO agents work from home now.

Just stay away.

There is a saying: "The amount of money you put into your service is directly related to the quality of service you'll get" Put a few more bucks into getting yourself a better service and you won't have to spend money dealing with your headaches, lost capital, and lost time wasted calling them.

I am actually considering to switch to CIA (just for the internet, cause I am not to thrilled about 80% dropped calls) or Shaw, but I don't like the part where cybersurf has poor service, and shaw occasionally messes with my line.

[hot_ride]

I have got to say that I have been with 3web for 10 months now (Broadband DSL only)

The service is cheaper.
The service has never been down.
The services is faster than with Bell.
btw, I use my own modem.

I can only guess as to why it's been good for me, but it has.

One other thing to note is, I signed up a month in advance (due to the cancellation period with Bell), and I've never called them since because i haven't had a single problem. They've got my vote.

as the rest of posts indicate... YMMV.

[lithiumli]

i've been with 3web for almost a year and i'm starting to hate them alot now. at 1st it was amazing, speeds were incrediable. but now i'm getting like rogers lite kind of speeds. repeated phone calls and they do nothing. when i bought my modem from them they send me a used one, and they are basicly just saying screw you. many e-mails never get answeared. i'm probably going to give them 1 or 2 more months for them to show me some service or else i'm going to sign up with the redflags sponsor link.

[patrob]

Not available in Brampton yet... :mad: Any other companies offering similar deal:?:

[Agent_J]

Not available in Brampton yet... :mad: Any other companies offering similar deal:?:
try www.get3web.com

[patrob]

try www.get3web.com

I tried & it's the same thing & does not show Brampton as one of the cities it services :(