Help with DVDsoon fraud......

[albertanewbie]

Would anyone have phone/fax numbers for the local Boucherville, Quebec RCMP (or whatever would be close), as we need to report a case of fraud by DVDSoon.com.

We had an account with them, and after them cancelling all of our orders and just putting a credit on our account (and not refunding) - that made us mad enough, but now they have deleted our account - so we paid for items, they kept our money, and now we cannot even "use" our credit (not that we want to anyway) since they deleted our account...................

The amount is $137.10 that they have stolen from us!


Any other ideas on what to do here??

[spike-spiegel]

Call your credit card company and tell them what happened and initiate a chargeback.

[albertanewbie]

Call your credit card company and tell them what happened and initiate a chargeback.


They cannot do anything because these are old charges (well over 30 days old) and when this stupid "company" decided to do some changes they cancelled everyone's orders and gave a store credit. I have already tried the Visa thing, but they cannot do anything!

[NDman]

Call your credit card company and tell them what happened and initiate a chargeback.
Unfortunately, with those guys, this could be the easiest way to do

[sportsfan99]

Would anyone have phone/fax numbers for the local Boucherville, Quebec RCMP (or whatever would be close), as we need to report a case of fraud by DVDSoon.com.

We had an account with them, and after them cancelling all of our orders and just putting a credit on our account (and not refunding) - that made us mad enough, but now they have deleted our account - so we paid for items, they kept our money, and now we cannot even "use" our credit (not that we want to anyway) since they deleted our account...................

The amount is $137.10 that they have stolen from us!


Any other ideas on what to do here??

There have been some many warnings about dvdsoon.You should have known better.

[albertanewbie]

There have been some many warnings about dvdsoon.You should have known better.


You know that is fine to say now, but we are asking for advice, not to be told "told you so" - that does not help.

[sportsfan99]

You know that is fine to say now, but we are asking for advice, not to be told "told you so" - that does not help.

Its not a matter of told you so.There have been warning here many other boards and yet you go a head.I am sorry but i do not feel one bit sorry for you.

[albertanewbie]

Its not a matter of told you so.There have been warning here many other boards and yet you go a head.I am sorry but i do not feel one bit sorry for you.

Thanks but any "warnings" were a long time after we had dealings with them. We have dealt there for a long time with no problems until their so-called change-over, so I really had no problems until now...........................

End of discussion on why we dealt there..............we are asking for advice, like I said.

What do others do in these situations..............
is there a National Fraud Organization???

[spike-spiegel]

They cannot do anything because these are old charges (well over 30 days old) and when this stupid "company" decided to do some changes they cancelled everyone's orders and gave a store credit. I have already tried the Visa thing, but they cannot do anything!


Yes, I know the situation I'm in the same boat but with less money. Call Visa again and tell them that they have charged your credit card but gave you credit but now closed your account. So basically you got nothing for your money.

[albertanewbie]

Yes, I know the situation I'm in the same boat but with less money. Call Visa again and tell them that they have charged your credit card but gave you credit but now closed your account. So basically you got nothing for your money.


Is your account closed as well???
Visa tells me they can do nothing when the charges are older than 30 days...................