Horrbile experience with Mcdonalds

[Spunked]

About 3 months ago when the 'free salad, parfait, chicken sandwich coupons were being distributed through cereal boxes my family and I purchased about 6 boxes of cereal for that reason, I mean hey after the cost of the food the cereal is free or visa versa so why not? Anyway we went in there used about 30 bucks worth of coupons for free food, the first person at the till was nice as pie, manager walks by and sees the coupons, takes over from the original cashier and gives us a really dirty look. So whatever shes a bag who cares, she gives us our food but does not give us burger and parfait that we ordered, go back up there and nicely tell them what happened, manager again steps in and tells us we only gave her X # of coupons, we were 100% sure we gave her the right amount in fact one was lying on the counter, my mom noticed that and said that, that was one of our coupons, manager says no it was another customers, I took a closer look at it (didnt touch it since it was behind the counter kinda) and it was ripped around the edges which is exactly what we had done with our coupons so I speak up, cuts me off and says no that is not your coupon it was another customers, I stepped out of it so did my mom. Dad calmly asks her to give us the food that we ordered, she gets all snippy and raises her voice. "I am giving you free food so be happy with what you have' (Eyes buldging out of her head) and that was it, my dad took the food and too show her that we dont really care about the free food he threw it in the garbage and we left. (Buy was she pissed :lol: ) We havent been back to that McDonalds yet and will never go back... Some family restaurant, oh and boy oh boy those coupons are so desirable, use them get free food but get treated like a mound of cheap dirt in the process :(

I tried to find a customer complaint email but couldnt find one :( Does anyone know a email or form I can fill out?

[politicallyincorrect]

That sounds pretty bizarre. i've never had any experience like that. the manager is obviously insane.

[felix]

Spunked, welcome to RFD!

You can report bad businesses to BBB and others listed here ...
http://www.redflagdeals.com/forums/showpost.php?p=1972509&postcount=53

Also this one i have bookmarked, not sure if it's the same as what's already listed ..
http://www.cbs.gov.on.ca/compform/english/complaint.asp

[biosh]

That sounds pretty bizarre. i've never had any experience like that. the manager is obviously insane.
Close your eyes for a moment and imagine your the manager of a McDonalds... pretty scary, huh? The main mistake the OP made here was walking through the front door...

[MilkyWind]

agh, my eyes. Please use paragraphs next time if you can.

I've worked at Mcdonald's before and I know for a fact that the resturant gets reinbursed for every coupon they accept. I do not know why that manager would give you attitude (Perhaps she didn't know mcdonald's get reinbursed cause the head manager does the paperwork?), either than maybe he/she was just in a bad mood that day?

Complaints are taken care of and whenver a customer complains, the resturant is contacted and the individual is spoken to (That is if you wrote down his/her name as well in the complaint)

I forgot what the complaint number/e-mail is but you should be able to find it on McDonald's website.

[taro-chan]

I've also worked there and I recalled that some coupons don't get reimbused by the head office. Like about 7 years ago, the breakfast bagel came out, none of those coupons were reimbused by the head office.

Also, I believe there was a limit of coupons per customer. I don't know why they would take more then 1 coupon at a time. That's highly unsual. Maybe thats why the manager is pissed off since that is against policy.

Keep complaining.. lol Head office will give you more free food.

[Raggie]

Are you sure she is the store manager and not just a supervisor? If shes just a supervisor, complain to the store manager and make lots of noise. If that doesn't work, contact McDonalds head office and make lots of noise.

[sportsfan99]

Yes there is a limit of 2.This is so a whole family a whole family can not eat there meal.With seems what ent on here talk about abusing the system.

[Webhead]

If you're in the GTA, DEFINITELY contact Mcdonald's Head Office.
I was overcharged 1 time and luckily I kept the receipt. Called HO and complained and they were very helpful. Next day the Manager of the location calls and apologizes and offers a couple of free combos. So call and make some noise.

[keanefan]

which McDonald's location???

how did the woman look like?

did you use the coupons for one big order?

or did you individually go up with one coupon?

coupon ettiquette: one coupon per person.
sometimes 2 coupons per person will be accepted.

ps. boycott McDonald's.

[runamuck]

jokes on you because you let them get away with scamming you.

most managers wouldnt let a scene develop..they'd give you free food just so u'd leave the counter area and let others buy their food..

- u waited 3 months to do pretty much nothing
-threatening to call the cops is the best, really the cops wont be able to do much but the manager is the one who will have to deal with being questioned with "thieft" ..which essentially is your argument.

not everyone has the 'balls' to standup for themselfs...u have to masasge them after time and let them grow

btw, i would have thrown the food back at them too... good job by ur dad!

[Loup]

Limit one coupon per customer, per visit
That's what's listed on the back of the Free Parfait that I have laying around the apartment. Since it does not indicate that the coupon is valid for only one Parfait, it could be taken in context that it is one coupon per order per customer per visit. So from that view, they had the right not to honor your $30 in coupons. You got greedy in trying to cash in all the coupons at once.
The promotion simply is not meant to be used as a complete meal for a family of three.

[espeed]

I got the same kind of lousy service once but not as bad, at the Eaton's McDonald's in the lower floor.

They gave me the wrong salad, gave me a dirty McDonald's bag with crap in it (probably someone else's recycled bag), and then threw a single unwrapped fork in the dirty bag without croutons.

[Pete00]

I got the same kind of lousy service once but not as bad, at the Eaton's McDonald's in the lower floor.

They gave me the wrong salad, gave me a dirty McDonald's bag with crap in it (probably someone else's recycled bag), and then threw a single unwrapped fork in the dirty bag without croutons.

My girlfriend felt sick 2 times out of 2 when we ate at the downstairs Mcdonalds. We find the upstairs one cleaner.

[Spunked]

Yea the coupons state one coupon per person per visit so we each ordered sperately but they just put it into one big order, the Mcdonalds was in B.C btw what does GTA stand for?

[Spunked]

the big deal here is the fact that she basically called us a liar. I mean what happened to 'the customer is always right' if she would have said ' You cannot all order with coupons then I would have been fine with it. The worst thing is there are some people out there with some big tempers, my dad was pretty pissed but he kept cool, if it was someone who had a very short temper there could have been a scene :!:

[Agent_J]

Yea the coupons state one coupon per person per visit so we each ordered sperately but they just put it into one big order, the Mcdonalds was in B.C btw what does GTA stand for?
GTA = Greater Toronto Area (Ontario)

[Geologic]

the big deal here is the fact that she basically called us a liar. I mean what happened to 'the customer is always right' if she would have said ' You cannot all order with coupons then I would have been fine with it. The worst thing is there are some people out there with some big tempers, my dad was pretty pissed but he kept cool, if it was someone who had a very short temper there could have been a scene :!:


That's what happens when someone is 30 and still a McDonald's manager.. life sucks. :lol:

[HughG]

man i hate mcdonalds.
call their head office.

and gta stands for greater toronto area.

[Spunked]

K thanks :)

[CSR]

About 3 months ago when the 'free salad, parfait, chicken sandwich coupons were being distributed through cereal boxes my family and I purchased about 6 boxes of cereal for that reason, I mean hey after the cost of the food the cereal is free or visa versa so why not? Anyway we went in there used about 30 bucks worth of coupons for free food, the first person at the till was nice as pie, manager walks by and sees the coupons, takes over from the original cashier and gives us a really dirty look. So whatever shes a bag who cares, she gives us our food but does not give us burger and parfait that we ordered, go back up there and nicely tell them what happened, manager again steps in and tells us we only gave her X # of coupons, we were 100% sure we gave her the right amount in fact one was lying on the counter, my mom noticed that and said that, that was one of our coupons, manager says no it was another customers, I took a closer look at it (didnt touch it since it was behind the counter kinda) and it was ripped around the edges which is exactly what we had done with our coupons so I speak up, cuts me off and says no that is not your coupon it was another customers, I stepped out of it so did my mom. Dad calmly asks her to give us the food that we ordered, she gets all snippy and raises her voice. "I am giving you free food so be happy with what you have' (Eyes buldging out of her head) and that was it, my dad took the food and too show her that we dont really care about the free food he threw it in the garbage and we left. (Buy was she pissed :lol: ) We havent been back to that McDonalds yet and will never go back... Some family restaurant, oh and boy oh boy those coupons are so desirable, use them get free food but get treated like a mound of cheap dirt in the process :(

I tried to find a customer complaint email but couldnt find one :( Does anyone know a email or form I can fill out?

I'm proud of you,

[CSR]

HAHAjokes on you because you let them get away with scamming you.

most managers wouldnt let a scene develop..they'd give you free food just so u'd leave the counter area and let others buy their food..

- u waited 3 months to do pretty much nothing
-threatening to call the cops is the best, really the cops wont be able to do much but the manager is the one who will have to deal with being questioned with "thieft" ..which essentially is your argument.

not everyone has the 'balls' to standup for themselfs...u have to masasge them after time and let them grow

btw, i would have thrown the food back at them too... good job by ur dad!

[north77]

not everyone has the 'balls' to standup for themselfs...u have to masasge them after time and let them grow


LMFAO!
That's what I was just saying today... :lol:

[Nhiem]

It would have been better if you each grabbed somethign from the tray and whipped it at the manager =).

[radeonboy]

It would have been better if you each grabbed somethign from the tray and whipped it at the manager =).

The newspaper headlines read...

"Man hits platter at McDonalds manager for being a dumbass"
:cheesygri

[Spunked]

Well you see throwing the good at her wouldnt b e such a good idea, since she is a women so she could easily charge us for abuse :twisted:

[Riflem@n]

30 bucks worth of mcdonalds? can someone say supersize me?

[Agent_J]

30 bucks worth of mcdonalds? can someone say supersize me?
well the coupons are valid for the salads which are $6 + tax, so really it's just about 5 salads...

[hagbard]

About 3 months ago when the 'free salad, parfait, chicken sandwich coupons were being distributed through cereal boxes my family and I purchased about 6 boxes of cereal for that reason, I mean hey after the cost of the food the cereal is free or visa versa so why not? Anyway we went in there used about 30 bucks worth of coupons for free food, the first person at the till was nice as pie, manager walks by and sees the coupons, takes over from the original cashier and gives us a really dirty look. So whatever shes a bag who cares, she gives us our food but does not give us burger and parfait that we ordered, go back up there and nicely tell them what happened, manager again steps in and tells us we only gave her X # of coupons, we were 100% sure we gave her the right amount in fact one was lying on the counter, my mom noticed that and said that, that was one of our coupons, manager says no it was another customers, I took a closer look at it (didnt touch it since it was behind the counter kinda) and it was ripped around the edges which is exactly what we had done with our coupons so I speak up, cuts me off and says no that is not your coupon it was another customers, I stepped out of it so did my mom. Dad calmly asks her to give us the food that we ordered, she gets all snippy and raises her voice. "I am giving you free food so be happy with what you have' (Eyes buldging out of her head) and that was it, my dad took the food and too show her that we dont really care about the free food he threw it in the garbage and we left. (Buy was she pissed :lol: ) We havent been back to that McDonalds yet and will never go back... Some family restaurant, oh and boy oh boy those coupons are so desirable, use them get free food but get treated like a mound of cheap dirt in the process :(

I tried to find a customer complaint email but couldnt find one :( Does anyone know a email or form I can fill out?

I've had plenty of bad experiences with McDonalds through the years, and finally had enough of them five years ago when the people behind the counter thought it was better to share their dating experience among themselves than serve their customer. Haven't been to a McDs since. And man, we spend a lot on fast food. Just as well, we gave up beef about the same time, and that's about all they have.

[Spunked]

well if i was to count it out it would only be about 20 dollars actually, the friggin chicken sandwiches cost about 5 bucks o_o and they arent that big either :P

[guest 03]

McDonalds actually uses "mystery shoppers" to review all their locations.
I knew people who "reviewed" Mcd's every week!

If you really want to freak out the manager just tell them you are a mystery shopper and look at your watch as you are leaving.

That will really worry them as all the reports people write are sent to head office! :cheesygri

[sportsfan99]

That could backfire headquarters has a list of these so called shoppers.

[guest 03]

That could backfire headquarters has a list of these so called shoppers.


Actually they don't.
The shoppers do Not work for Mcdonald's but are subcontracted through companies that Mcdonalds hires.
It would be pretty biased if Mcdonalds was reviewing their own service.
I don't review them, but know who used to....I work for them!
I review other places... :lol:

[taro-chan]

Actually they don't.
The shoppers do Not work for Mcdonald's but are subcontracted through companies that Mcdonalds hires.
It would be pretty biased if Mcdonalds was reviewing their own service.
I don't review them, but know who used to....I work for them!
I review other places... :lol:
Pretty sure thats how it works too.
However, on several occasions the head manager of my store would come in through drive thru and place an order to check how we were doing. They also used a couple of managers from surrounding stores to evaluate.

Regardless, everytime I order there, I think of everyone that works there as a trainee but I still order everything using the short forms that they use. It just confuses the heck out of new recruits (whoops) but makes regular worker's lives easier.

[TrevorK]

McDonalds actually uses "mystery shoppers" to review all their locations.
I knew people who "reviewed" Mcd's every week!

If you really want to freak out the manager just tell them you are a mystery shopper and look at your watch as you are leaving.

That will really worry them as all the reports people write are sent to head office! :cheesygri

The first rule of being a mystery shopper is to never disclose that you are one. That's the #1 rule.

I've done 3 for McD's before - it's nice to get paid ~$8-10 to eat at McD's.....

[keanefan]

McDonald's is good for little kids and teenagers.

the food isn't good enough for adults.

[Balduno]

so you saw the movie and now you're jack lalanne?


30 bucks worth of mcdonalds? can someone say supersize me?

[Balduno]

while the manager didn't handle it properly, those coupons are one per person per visit. not sure how many people you had or how many coupons you used.

but yeah, i used to work at mcdonalds, and none of the managers were ever happy. you had to work like 60 hours a week for less than $10/hr

[Headhunter]

If you really want to freak out the manager just tell them you are a mystery shopper and look at your watch as you are leaving.
Some mystery! :lol:

McDonald's is good for little kids and teenagers.

the food isn't good enough for adults.
Wasn't too fond of it as a kid either...

[canadagirl]

okay, i don't know if i'm being absurd or not, but I don't feel like I am

so my mcd's doesn't close until 2 am.....i go there at 1100 to order 2 mcflurry's....the cashier says "we don't have any ice cream our machine is being cleaned"...I'm thinking to myself "WTF?" I said "that seems a little unfair for a customer who wants to order one"....she said "i'm sorry but our machine is being cleaned"..i said "well that's unfortunate"....and i took off......i am TICKED!!!!!! the store wasn't closing for another 3 freaking hours???? and they are refusing a customer???? I am totally FLOORED........I cannot believe it.........

I work in a call center, so that is like me saying to a customer that calls me on the phone needing help with their service "sorry m'am, I closed out of my system and can't help you"........I am there to help the customer until I am done my shift, or we have closed...there is no logging out early...

I am speechless for once in my life and don't know what else to say

[HSK]

I am speechless for once in my life and don't know what else to say

You joined this website just to say THAT? Ice Cream? Speechless?

Wow.

[Asagiri]

okay, i don't know if i'm being absurd or not, but I don't feel like I am

so my mcd's doesn't close until 2 am.....i go there at 1100 to order 2 mcflurry's....the cashier says "we don't have any ice cream our machine is being cleaned"...I'm thinking to myself "WTF?" I said "that seems a little unfair for a customer who wants to order one"....she said "i'm sorry but our machine is being cleaned"..i said "well that's unfortunate"....and i took off......i am TICKED!!!!!! the store wasn't closing for another 3 freaking hours???? and they are refusing a customer???? I am totally FLOORED........I cannot believe it.........

I work in a call center, so that is like me saying to a customer that calls me on the phone needing help with their service "sorry m'am, I closed out of my system and can't help you"........I am there to help the customer until I am done my shift, or we have closed...there is no logging out early...

I am speechless for once in my life and don't know what else to say
I worked in the food industry before and I can tell you that their excuse/explanation is perfectly reasonable. Since them being open till 2am doesn't necessarily mean that they'll be able to provide you with 100% service till 2am in the morning. Most of the time the staff are scheduled till 2am and not after, therefore they have to do the cleaning before 2am or the end of their shift. Since it's unlikely their going to go ahead and work for free and still till 5am in the morning in order to provide 100% service for customers.

Also if the cashier served you a McFlurry that contained cleaning solution in it, and you got sick. The cashier would be held accountable and likely fired cause of it, which no one wants. :( So imo, as long as the cashier wasn't rude to you and didn't give you a dirty look or anything, I don't think you should really hold it against them. Their just trying to do their job after all.

[Mike_wang]

The first rule of being a mystery shopper is to never disclose that you are one. That's the #1 rule.

I've done 3 for McD's before - it's nice to get paid ~$8-10 to eat at McD's.....

REVEALED.

[Firebot]

okay, i don't know if i'm being absurd or not, but I don't feel like I am

so my mcd's doesn't close until 2 am.....i go there at 1100 to order 2 mcflurry's....the cashier says "we don't have any ice cream our machine is being cleaned"...I'm thinking to myself "WTF?" I said "that seems a little unfair for a customer who wants to order one"....she said "i'm sorry but our machine is being cleaned"..i said "well that's unfortunate"....and i took off......i am TICKED!!!!!! the store wasn't closing for another 3 freaking hours???? and they are refusing a customer???? I am totally FLOORED........I cannot believe it.........

I work in a call center, so that is like me saying to a customer that calls me on the phone needing help with their service "sorry m'am, I closed out of my system and can't help you"........I am there to help the customer until I am done my shift, or we have closed...there is no logging out early...

I am speechless for once in my life and don't know what else to say

If you were taking orders on the phone, and an item a client is ordering is on backorder, do you tell them "Sorry mr customer, the item is on the backorder but I'll pull the item out of thin air and give you one anyways?". If something is not available, it's not available. Sheesh.

Sometimes Tim Horton's does not have Wheat N' Honey bagels ready since they are out and the ones being baked aren't ready yet, OMG THE INSANITY!!!

[Papagorgio]

McDonald's is good for little kids and teenagers.

the food isn't good enough for adults.

Health wise I wouldn't say it's good enough for any age.... taste wise I think its great!

[Byrns]

And people call Americans stupid.