I caught ncix.com selling a used motherboard as new

[macker123]

I have bought alot of stuff from ncix.com in the past, literally in the tens of thousands of dollars over the last couple of years so this is not some fly by night rant.

Many times the orders have been less than smooth, many times it has been smooth. I just ordered a whole computer setup from them for my office. I choose a brand new motherboard, you know one that has never been used, opened, tampered with etc. Well I go to put it together today and after unwrapping what looked like a new motherboard I find a broken cpu pin sitting in the slot. Clearly this motherboard has been used. What do they think, they can just pass off a return, rma or whatever else as new and hope no one knows. Needless to say I am pissed at them, considering I now need to return it at my expense and now it will be at least 2-4 business days till I get this computer together.

I know alot of people order from ncix.com. When you get your packages, be extra vigilant for what may be a used part.

[bluetroll]

hum... sorry to hear that.... maybe it's from the manufacturers QC

[DealMaster]

Did you call up their CS department or anything?

[macker123]

Did you call up their CS department or anything?

I am waiting to hear back right now. This is the 2nd problem with this order already.

[impostor]

I may have had one too... hooked up a new system that I ordered for someone w/o OS (they have a volume license), it wouldn't boot the install CD from the DVD drive. Pressed CTRL-ALT-DEL to try and get into the BIOS, instead the (pre-)POST screen showed "OVERCLOCKING FAILED" and it stopped completely. Result was reproducible.

Whoever it was that installed the components pulled the IDE cable a little too tight and it the plug was hanging just outside the IDE2 connector. After that was readjusted everything worked like normal.

[callous]

Let's see how the ncix guy will respond. This should be most interesting. This thread isnt going to be locked is it

[v00d00]

Well if the board is broke, I'm sure the NCIX guy will respond as he usually does with defective merchandise.

You get an RMA #.. send it back, they inspect it, then send you out a new one.

[gilboman]

Well if the board is broke, I'm sure the NCIX guy will respond as he usually does with defective merchandise.

You get an RMA #.. send it back, they inspect it, then send you out a new one.

what an inconveinence..another reason not to buy mail order already disregarding the fact of used mobo sold as new.

getting rma # is gonna take a day or two atleast, ship it back couple days, wait for them to send it back and get it 3 days.

that's like 6business days minimum wasted assuming everything goes smooth. nothing beats dealing with a human being.

[rilhouse]

i didn't know NCIX did that sort of thing. i will be careful with my future dealings with them. i hope they are paying for the RMA shipping, if not i would demand it.

[v00d00]

I have bought alot of stuff from ncix.com in the past, literally in the tens of thousands of dollars over the last couple of years so this is not some fly by night rant.
Tens of thousands of dollars over the last couple years, and this is the worst situation encountered?

C'mon gilbo.. you must admit that is a pretty decent track record.

I've purchased in the area of $7-9 thousand worth of hardware from NCIX over the past 4 years which equates to literally hundreds of individual pieces of hardware and I've only had trouble with 3 things.. 1 memory stick, 1 digital camera and 1 $0.01 80mm fan which had a broken fin.

I've had more trouble attempting to return items in person to certain businesses than I have with dealing with NCIX.

[felix]

I've always wondered .. when I buy my parts from some of these larger stores (ncix, CC, etc.) I notice they usually stick a "void if removed" sticker with their company logo on them. Does this mean they open every part and then repackage them in anti-static bags as brand new? Because if so, it means there's a higher chance they could be refurbs, or it could be damaged unsuspectedly by a careless individual who is not properly ESD grounded. And also must be a very boring and tedius job. :)

[NG]

Tens of thousands of dollars over the last couple years, and this is the worst situation encountered?

C'mon gilbo.. you must admit that is a pretty decent track record.

I've purchased in the area of $7-9 thousand worth of hardware from NCIX over the past 4 years which equates to literally hundreds of individual pieces of hardware and I've only had trouble with 3 things.. 1 memory stick, 1 digital camera and 1 $0.01 80mm fan which had a broken fin.

I've had more trouble attempting to return items in person to certain businesses than I have with dealing with NCIX.

No matter how few and far between selling returned products as new is immoral on every level. There are like complaints from the newegg in Canada thread.

I know I won't take them as seriously as I did before.

[Iron Chef Ajax]

See how customer service works for you. Post results here.

[NDman]

You should write a review on the retailer rating thing on the main page on NCIX

[masterhapposai]

That's actually criminal, if they intended to do that because of low # of brand new versions of the board or whatever.

If they didn't intend, then how the hell did it get there???

[aquariaguy]

You should write this review up in the RFD retailer listing page.

http://www.redflagdeals.com/deals/main.php/ratings/retailers/

Let everyone know.

[Evil Techie]

yeah post a review on www.resellerratings.com

theyve broken that trust

http://www.resellerratings.com/seller2064.html

isnt it illegal to sell things as new when clearly it is used?

[BladeX]

you do know that most places do end up repackaging and selling return items?



what else are tehy gonna do with the returned items? just toss it?

[macker123]

I am still waiting to hear back. I assume I will hear back Monday. I will post my results.

[v00d00]

Wow jump to conclusions people.. perhaps it was an honest mistake by NCIX?

With all the negative speculations.. let me positively speculate.. perhaps it was a brand new employee of only 1 hr who was compiling the OP's order, and when going to get the motherboard as per the order, he accidentally grabbed from the wrong pile.

*Shrug*

[macker123]

you do know that most places do end up repackaging and selling return items?



what else are tehy gonna do with the returned items? just toss it?

Well they should sell it as open box if it has been opened. If it is sealed then they can sell it as new.

[felix]

Well they should sell it as open box if it has been opened. If it is sealed then they can sell it as new.
I don't think items like motherboards and video cards come new in shrinkwrap. At least not the new ones I've bought from local stores that don't put that "void if removed" sticker on it.

[Absolute]

Well they should sell it as open box if it has been opened. If it is sealed then they can sell it as new.
Definately, that should be the policy for all returns if they've been opened.

[Amourek]

If something like this happens, contact NCIX Customer Service. It usually isn't their fault, but they will take care of it.

[deep]

This has happened to me at MANY different stores. Someone buys a mobo with components that don't QUITE like to work together, gets it installed, has problems, and returns some or all of the items.

Just last week I needed a replacement A7N8X and (I think it was) Masters tried to sell me an old one as new - this thing didn't even have the stock CMOS battery in it, so I knew it was ooooold. When I confronted the guy, he was all innocence "Oh, wow....hey Joe, go grab that OTHER mobo box, wouldja?". CC has done this in the past to me as well.

On a couple of occasions I've been desperate enough, time-wise, to just deal with it, but if time permits, I fly into a rage, turn green, and trash the place.

[webdoctors]

damn dat sux...

[aquariaguy]

On a couple of occasions I've been desperate enough, time-wise, to just deal with it, but if time permits, I fly into a rage, turn green, and trash the place.

And than you wake up all sweaty...





:cheesygri

[i6s1]

If they didn't intend, then how the hell did it get there???

Maybe some mobo factories test every 100th unit.

[NG]

what else are tehy gonna do with the returned items? just toss it?

Do what other stores do. Sell it as open box with a discount.

As for honest mistake. I dunno. It's pretty tough to consider it an honest mistake when they have to get a board back, repackage it, then stick it back on the sales floor.

[rahzel]

If something like this happens, contact NCIX Customer Service. It usually isn't their fault, but they will take care of it.
yeah, i dont think its ever their fault... all their products come from the manufacturer/distributor, so if you did get a used item, its probably the manufacturer or distributors fault... i HIGHLY doubt NCIX would intentionally sell a used product as new.

[Puff]

I may have had one too... hooked up a new system that I ordered for someone w/o OS (they have a volume license), it wouldn't boot the install CD from the DVD drive. Pressed CTRL-ALT-DEL to try and get into the BIOS, instead the (pre-)POST screen showed "OVERCLOCKING FAILED" and it stopped completely. Result was reproducible.

Whoever it was that installed the components pulled the IDE cable a little too tight and it the plug was hanging just outside the IDE2 connector. After that was readjusted everything worked like normal.

The "overclocking failed" error is usually due to the motherboard not having the correct CPU settings, overclocked or not (ie the motherboard default values are do not match or could not automatically detect CPU values). This occurs usually the first time you put in a motherboard and set everything up.

Most likely, they just installed all the hardware and never bothered to even test if it would power up and post.

[Ojam]

maybe another customer returnred it as new. You know sometimes mistakes are honest.....

[gilboman]

yeah, i dont think its ever their fault... all their products come from the manufacturer/distributor, so if you did get a used item, its probably the manufacturer or distributors fault... i HIGHLY doubt NCIX would intentionally sell a used product as new.

:lol: :lol: the distributor wont even open the package.. and where is the manufacture gonna get a used board with dead cpu inside to ship and package it with QC and in clean room converyor belt like manufacturing/packaging process.

the most probable source is ncix not manufacturer :lol: :lol:

[rahzel]

could have been an RMA'd motherboard to the manufacturer, refurbished and repackaged as a new motherboard after it was fixed, i dont know. You do know all defective products get shipped back to the manufacuturer right? It wasnt a "dead cpu", he said CPU pin.

All i know is NCIX ships whatever they get, i highly doubt they would intentially ship a used item unless it was accidental which i would also doubt.

[Dd_anon]

Don't NCIX put returned items in clearance and label them as open box?

[rahzel]

Don't NCIX put returned items in clearance and label them as open box?
if theyre not defective. Their RMA department tests returned items and if theyre ok, they label them as Open Box. If theyre defective, they probably get shipped back to the manufacturer. If you look at certain items on the NCIX site, they say if they have Opened box items and sell them for cheaper.

[macker123]

I heard back from them today and am actually very impressed with how they handled this. They apologized profusely, already shipped a new mobo out(should have it tomorrow), gave me free shipping on my next order and told me to send the defective mobo back collect so it doesn't cost me anything.

So after all said and done it looks like by tomorrow it will be all resolved.

[Nhiem]

You should be reimbursed somehow. It's been quite a few days now hasn't it ;)...

[impostor]

The "overclocking failed" error is usually due to the motherboard not having the correct CPU settings, overclocked or not (ie the motherboard default values are do not match or could not automatically detect CPU values). This occurs usually the first time you put in a motherboard and set everything up.

Most likely, they just installed all the hardware and never bothered to even test if it would power up and post.
Ah, thanks for the explanation. First time in ~12-15 systems I've bought there that they didn't even switch the stupid thing on. It's not like it's a seasonally busy time for orders either. Granted I ordered the RAM separately (at the same time) because it was on sale but I told them that the RAM was for the system; at least they could have plopped an old PC2100 256 MB stick just to turn the stupid thing on. You'd expect that as part of their setup fee. >:(

[v00d00]

I heard back from them today and am actually very impressed with how they handled this. They apologized profusely, already shipped a new mobo out(should have it tomorrow), gave me free shipping on my next order and told me to send the defective mobo back collect so it doesn't cost me anything.

So after all said and done it looks like by tomorrow it will be all resolved.
Amen.. No matter what the gools on this website will say.. NCIX are good people and make honest mistakes or sell junk hardware from junk manufacturers.. it just happens.

Any problem I ever had, they handled perfectly.. I've been completely satisfied with this companies RMA policies and I absolutely love their website for communication over specific hardware.. good place to find details about everything.

All in all.. NCIX may not be the absolute lowest price (is for me), but they are one of the best retailers I've ever dealt with.

Glad it worked out for you.