Reminder! Code of Practice: Scanner Price Accuracy

[Chem]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

[bigredlemon]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.

[wanted]

Yep.
Been posted numerous times, I think it's in freebies though.
Never had the opportunity to take advantage of this though.

[CSR]

Does it work if the scanned is price is LESS than the posted price?

[whrlwndz]

i'll go look today
thanks!

[lance]

I have used this successfully at both Shoppers Drug Mart and IGA this year. I thought that it would only work if the price that is scanned by the cashier is more than that on the shelf.

There is some useful information in the thread at:

http://www.redflagdeals.com/forums/showthread.php?t=40939&highlight=scanner

[Marco]

Does it work if the scanned is price is LESS than the posted price?

No. Only if the item scans higher than posted price.

[jimbarric]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

[Chem]

Just call a manager. Everytime I use it in Future Shop (even on items that scanner lower), I get the $10 off. The managers know.

[doubleA]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.

Do all retailers have to abide by this policy? If not, is there a way to know which retailers abide by this policy?

[Pseudo Nim]

Does it work if the scanned is price is LESS than the posted price?

Yes it does. You get charged the higher price, plus $10.





I can see why you ask, but I couldn't resist that... :twisted:

[Patty]

We should post a list of participating retailers.

I've been successful in getting free items or $10 off at Walmart, Superstore, Safeway, Staples, Future Shop and Home Depot.

I like Walmart because they have the price scanners throughout the store. If you have nothing better to do you can just load up a shopping cart with things you wouldn't mind getting for free (or $10 off) and scan the items just to see which ones scan up wrong. Then proceed to the checkout with all the incorrectly priced items. :cheesygri

[dmbfan]

I have used this a number of times successfully at Zehrs, Canadian Tire, and Sobeys. I'm not sure if I am proud or embarrassed to admit I did this once to Zehrs on a price difference of one cent - I pointed out the Scanning Code of Conduct sign stuck to the register, and said this would apply. They agreed, and gave me $10 the patio swing I was buying!

Keep an eye on products you buy at the major grocery store chains, because, at least in my area, both Zehrs (Loblaws) and Sobeys (A & P) abide by the code and have signs posted at the registers.

[cheap_guy]

We should post a list of participating retailers.

I've been successful in getting free items or $10 off at Walmart, Superstore, Safeway, Staples, Future Shop and Home Depot.



I don't know about the rest of the country, but I'm pretty sure that in Quebec, the law is that if you don't put price tags on each individual item (ie: the item is scanned), then if the price is too high, you get it for $10 off or free (depending on which discount is less). I only was able to take advantage once, at a radioshack on a power switch for my PC. So in Quebec, at least, every retailer should be a participating one.

[Jon Lai]

would this work if the price was actually lower than the listed price? LOL.

[CSR]

would this work if the price was actually lower than the listed price? LOL.
Someone said no.

[robg]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Yeah, the "deal" you got doesn't make sense to me. If the shelf says the item is $10 and I get to the cash and it scans at a higher price, then this makes sense. In your case, the cash rang it in as *cheaper* than the shelf... so why would you be entitled to an extra $10 off?

Heck - if it scans in less than what I expected to pay, I'm already pretty happy. I didn't know I could sucker them for an extra $10 off or possibly free...

[nacho113]

would this work if the price was actually lower than the listed price? LOL.

The retailer is only required to give the discount if the item scans at more than the signing indicates. If the item already scans at a price lower than the sign indicates, then you don't get the discount. (your already getting a better price than indicated)

[kylewong]

Yeah, the "deal" you got doesn't make sense to me. If the shelf says the item is $10 and I get to the cash and it scans at a higher price, then this makes sense. In your case, the cash rang it in as *cheaper* than the shelf... so why would you be entitled to an extra $10 off?

Heck - if it scans in less than what I expected to pay, I'm already pretty happy. I didn't know I could sucker them for an extra $10 off or possibly free...

Every store should keep their product price as accurate as possible.
That can become an advantage to the store. Sometime they enter the price incorrectly into their database. They may lost a lot of money on a product without even knowing, until someone tell them that the price scanned is a lot lower than the one on shelv. Some responsible manager may follow up the situation. They can stop losing money.

[Jordie]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

I had the same experience with Walmart. Didn't move until a manager came, also looked at me like I was an idiot. Pointed at the counter and quoted Mr. Maguire.

... after holding up the line they were kind enough to credit my receipt the entire $1.72. I felt like a jerk (which I was) but I blame that on Walmart for not training their employees correctly.

[balou911]

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)


and



"would this work if the price was actually lower than the listed price? LOL. "

The retailer is only required to give the discount if the item scans at more than the signing indicates. If the item already scans at a price lower than the sign indicates, then you don't get the discount. (your already getting a better price than indicated)

[Ngo_35]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Your lucky to get the dvds cause your not supposed to get the $10 benefit if the scanned price is lower.

[robg]

Every store should keep their product price as accurate as possible.
No argument from me there...

That can become an advantage to the store. Sometime they enter the price incorrectly into their database. They may lost a lot of money on a product without even knowing, until someone tell them that the price scanned is a lot lower than the one on shelv. Some responsible manager may follow up the situation. They can stop losing money.
Yeah, but chances are the scanned price is correct and they just forgot to change the tags on the shelf. I doubt very highly they would change the tag on the shelf and forget to update the dataase... just seems pretty unlikely. So they aren't losing anything at all.

[Fraggle]

walmart is a pain in the ass. I was buying some soap which was labled $1.97 and it rang up as 11.97! They downright refused to give it free in the checkout line, I asked for a manager and he said he would only match the price.. I would only get it free if I paid for it completely then stood in the insanely large returns line. There was also a sticker stating the code of practice right on the register, he claimed it was only a guideline.

Utter bs. Walmart just aggrivates me too much to shop there much at all.

[BoxsterS]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Here's another reminder - This forum is for hot deals.

[MARZ]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

I get the same response, far too often.

[Daemar]

The policy should be posted at the entrance of the store AND at the register. So if anything happens and the store is a participant of the VOLUNTARY code, point out the sign at the register. The sign also has a phone number, if they refuse to abide by the code, call the number and let them know. It won't get you the item for free (if under $10 of course) but at least there's a record of it that hopefully brings about some action if enough cases are reported.

[Becks]

Yes, and I believe the number to call is 1-866-499-4599 to file a complaint with the Scanning Code of Practice people.

[sentinel]

Here's another reminder - This forum is for hot deals.
YES!! Thank you! I couldn't possibly be the only person that is getting sick of useless reposts.

[lip1978]

Worked at Walmart and Best Buy for me

[prod]

Works for me at Superstore (Don Mills) all the time.
For the last week they have large container of mixed nuts (good ones) labeled at $8.99 scanning as $9.99. My girlfriend has gone every 2-3 days and gets one for free. And canned peas have worked for the last 2 months.
They dont seem to correct prices in any hurry. :cheesygri

[Patty]

For the last week they have large container of mixed nuts (good ones) labeled at $8.99 scanning as $9.99.

Large container? Are you talking about bulk foods? If so then you are lucky. The last time I found a pricing error on their bulk foods I was told that the scanner code only applies to items which are scanned. Bulk foods are entered manually and do not apply.

[JF Ryan]

FYI

All Shoppers Drug Mart stores prominently displays the 'Scanning Code of Practise' at the front of their stores or at the front of each cash register to remind you. If you get rejected, call the SDM support line to lodge a complaint.

[chlorine]

At No Frills, there was one time I thought Bits & Bites were still 99 cents a bag... I thought, good price, let's get 2. They scanned at 1.97 or something... so the cashier asked another cashier... she scanned it... duh... obviously it will scan the same.. then they called some another clueless employee over to check the price... of course he comes back saying 1.97. I was like sorry (I said that because I held up the line and they came back saying it's 1.97).

Anyway, I was sure I saw 99 cents... so I dropped off my grocery, went back in, took down the 99 cent sign I saw and brought it back to the same cashiers... then I was told to go to another aisle and waited for someone to come... that same clueless dude who went to check the price asked me if I wanted to buy it. I said no, I wanted to get one for free. He wasn't impressed.

This is the second time I had this happened to me at No Frills... they make you wait... and stare you down too. It's so lame considered the policy is posted at each register.

[beripari]

I'm familiar with the basics of SCOP & use it often but this is the first time I've run into this particular problem. Can anyone answer & save me time going through the entire SCOP policy?

DS & I were @ SDM & purchased an item that had a price sticker on it saying Reg. $14.99 SPCL $8.00 (in red) just one sticker top 1/2 white, bottom half red ...not like the all red clearance stickers.

Cashier scanned it in & it showed $14.99. I said no, that's not the price. She voided the item & was about to key it in (override) $8 when I said "don't I get if for free then?" When this exact same scenario happened to me at Pharmaplus, they gave me the item for free ... maybe I was just lucky??

Mgr came over & said, no, when its a clearance item they have to manually key in the override. I said the price should be in the computer (shouldn't they change the price in the computer and/or draw a black line through the UPC code to prevent the cashier from scanning it?). He had the entire SCOP policy there but with DS, I couldn't even attempt to go through it. We amicably agreed to disagree, told him I'd check it out & come back if I was correct since my receipt showed everything I needed on it.

Should the item have been free or did SCOP not apply in this case? I want to be sure of my facts before calling SDM customer service to complain.

[jdewit]

purchased an item that had a price sticker on it saying Reg. $14.99 SPCL $8.00 (in red)

Cashier scanned it in & it showed $14.99.

Should the item have been free or did SCOP not apply in this case? I want to be sure of my facts before calling SDM customer service to complain.

I believe SCoP applies to unticketed items only. Since the item had a tag on it, you knew how much it should be & error was easily corrected.

[Laserheart]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

If the manager knew about that, they would probably be fired. There is a strict policy at Walmart to conform with the recommended standards.

[scath]

I went to Futureshop to buy something but when they scanned it the system it came up as the wrong product and had a lower price but they refused to give it to me for that price. The manager and sales rep treated me like I was an idiot and refused to sell it to me. I called that 1-800 number on the Code of Practice... F/S Corp. called a few days later and offered me a $50 giftcard because of the mistake.

[Captin Howdy]

The stores that do the pricing code have it (should) at the enterence of the store as well should have it on every register. The funny thing is most ppl the work at these places dont even know how it works. I remember i was at walmart once and i guy got 15+ fishing lures. They were under the wrong label, they were suppose to be $10+ each but the label said $2.99. The cashier ended up giving him each lure for $2.99 :s...for that matter half the stuff in walmart is usually mislabeled >:(

[mparsons]

Hah, nice timing. I was just searching for this thing yesterday (forum was returning a mysql error ).

Happened at Canadian tire couple days ago. cable advertised as 9.99, rang up as 14.99. The cashier went to verify the price on the tag in the aisle, and came back and said I was getting it for free. No arguing, no nothing.

Cant complain about that.

[Jon Lai]

The stores that do the pricing code have it (should) at the enterence of the store as well should have it on every register. The funny thing is most ppl the work at these places dont even know how it works. I remember i was at walmart once and i guy got 15+ fishing lures. They were under the wrong label, they were suppose to be $10+ each but the label said $2.99. The cashier ended up giving him each lure for $2.99 :s...for that matter half the stuff in walmart is usually mislabeled >:(

or people just had fun peeling labels off and switching labels of other products.

[Captin Howdy]

or people just had fun peeling labels off and switching labels of other products.

Nah...Wal-mart doesn't use sticker for there labels anymore. I use to work there and trust me half the stuff is under the wrong label. The problem is when the people work at night and have to put the items on the shelves they run out of room so they stick it anywhere :s

But i'm sure some people do move labels around, you can usually tell who those ppl are tho. They wanna speak to the manager etc

[Leahjz]

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

[Jon Lai]

Nah...Wal-mart doesn't use sticker for there labels anymore. I use to work there and trust me half the stuff is under the wrong label. The problem is when the people work at night and have to put the items on the shelves they run out of room so they stick it anywhere :s

So you're saying they input the wrong price into the computer?

[me!]

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

I totally agree with u. I had an incredible difficult time with this at StupidStore.

They even had a 8.5 x 11 cardboard sign with the lower price and I showed it to them, yet they were still denying it even though it was right in front of their frickin faces. Now this was BEFORE the scanner code of practise discount. they didn't even want to give me! their lower advertised price, giving me! some sort of BS saying maybe is was for another similar product. yah nice bs there, STupidstore :mad:

I asked had two of the same item that I wanted to get, but STupidstore would only give me! one item. No where does it say that they have to honour only one item of their advertised price. :mad: Again, this was BEFORE the scanner code of practise discount. THey would not admit to their frickin' mistake, but had to own up to at least one discounted price, but not the other. I was arguing for about 15 mins. with managers. I even think they had some sort of security guy monitoring the argument in the background. Freakin dumbass Stupidstore.

I should have gotten the displayed, advertised price on BOTH items, not just one.

But i did get the 10$ discount. Serves them right. dumbasses. :evil:

[scath]

I think because employees have greater access to stock/pricing they don't want employees changing prices or looking for pricing mistakes then taking advantage of it. When I worked at Ultra Mart we couldn't take advantage of the fresh or it's free as some employees were hiding stock.

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

[treasureseeker]

I did a little research into this and it's voluntary in most provinces but actually is law in Quebec (not exactly the same but very similar).

If they post the signs and give you grief, just tell them you'll call the number on the sign. That usually gets them to cooperate.

Even though it's voluntary, most of the corporate offices know that if they don't do it, there's a good chance that politicians will change the laws and force it on them anyway.

[jory29]

I had a great experience at Futureshop last week. I went in to buy the Madcatz Gamecube dance mat/software bundle, and all of them were correctly labeled as $39.99 - except 1, that looked like it had been taped shut again, it was labeled @ $59.99. I asked the SA that if it were priced incorrectly, could I have the $10 SCOP off of the price, and she said she would see. It scanned in at less, @ $39.99, but she asked her Manager, and he said sure, take $10 off of the $39.99 price. {The SCOP dictates that you can receive it only if the item rings in as higher than the listed price, so they did me a favor, obviously.] I had pointed out that it looked like it could be a returned one, as it was taped shut, so maybe that helped. :razz: So I got it for $30, and, I had used my @home gift cards to pay, so since I got 20% off for that, I figure I paid around $24 plus $2.20 total in GST [no PST in Alberta.] Good price for a REALLY fun workout!! I love it!

[Becks]

Save-On Foods has been great to me with regard to following the SCoP. I got a free tub of margarine this week.

[MilkyWind]

So is there an official list of participating websites or a link?

[me!]

So is there an official list of participating websites or a link?
yes, google it.

[Iron Chef Ajax]

Can you go back with your receipt if you didn't notice the scan was incorrect at checkout?

[1226]

So is there an official list of participating websites or a link?

First post of this thread. :rolleyes:

[Becks]

Can you go back with your receipt if you didn't notice the scan was incorrect at checkout?

You should go back, period, whenever they overcharge you.

[JF Ryan]

Recently, a notice was sent to all SDM stores on how this SCoP works because they have been getting high volume of calls to their customer service line. If its RFDers that are doing that, way to go!

[Kinki]

I was one of them. My GF bought something from SDM last month and it rang up higher than the advertised price. She faintly remembered something about the Scanning Code of practice, but was told there was no such thing by one of the Supervisor and that they don't give away free stuff. My gf even offered to show the Supervisor the RCC sticker on their front door. I wasn't in a good mood that day, so I called the store and spoke with the Sup and he got scared and broke down when I told him that I would go in personally and speak with the boss (the pharmacist is the boss of each Shoppers), so he offered to correct his mistake for my gf. Of course I wasn't going to let him off the hook that easily for lying to my gf. So I called RCC and filed a complaint and the following day spoke with the Pharmacist and demanded an apology from the Supervisor & to better train their employees on the Scanning Code of Practice. A day later the Supervisor voluntarily called me and apologized and offered to give my gf the item for free.

Recently, a notice was sent to all SDM stores on how this SCoP works because they have been getting high volume of calls to their customer service line. If its RFDers that are doing that, way to go!

[b0ne]

Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper. :)

[Jon Lai]

Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper. :)

First item only.. so the 2nd car in the same purchase will be regular price (the fixed price)

[b0ne]

First item only.. so the 2nd car in the same purchase will be regular price (the fixed price)

Thanks, I just found that myself too.

1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.

I dont need the 2nd card, so I'll just return that one. The one I bought today was the same colour as 1 of the first 2.. couldnt remember what colours i purchased. :)

[wanted]

Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper. :)

which car?

[Becks]

Got some free cheese the other week from Safeway. I had to tell the cashier about the "free" thing. She obviously never heard of this policy 'cuz she called her supervisor to ask about it.

[putty]

Do all retailers have to abide by this policy? If not, is there a way to know which retailers abide by this policy?


CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Shoppers Drug Mart
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

[putty]

Follow their instructions for best results:

7. CONSUMER COMPLAINT PROCESS
7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.

7.2 A customer dissatisfied with the cashier's decision will be directed to the store manager or supervisor.

7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.

7.4 The time period for considering a particular complaint should be left to the discretion of the retailer. However, generally complaints should be resolved as expeditiously as possible and, in any event, no later than one month after the error is alleged to have occurred.

7.5 In the event that the dispute between the retailer and the consumer cannot be resolved:


(a) either party may refer the complaint to the Scanner Price Accuracy Committee; and
(b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.

[that_staples_guy]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.

I wonder if Staples is.

[Konowl]

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

You know, I don't know the entire context of the situation, what your husbands job is etc, or what the working relationship is like at your husbands store. However, if I were in her shoes, I'd be kind of pissed at your husband as well. Don't bite the hand that feeds you. What your husband SHOULD have done is TELL someone the price was wrong, instead of trying to get one for free. And the fact that now you want to escalate this to the Retail Council of Canada and LD HR?!?! And claim harassment?!?!?! Wow.

But like I said, I don't know the entire situation. But I take her side on this one.

[ipse]

You know, I don't know the entire context of the situation,

But like I said, I don't know the entire situation. But I take her side on this one.

Do you work for Staples by any chance? You sure act like it....This is one of the reasons why store managers have it their way: lack of action from customers. Moreover, you find a "good explanation" for getting ripped off . Nice.

Tell me, why does the store abide by the policy if it "upsets" the manager? Crapola....

[Jon Lai]

I for one cannot understand why managers get upset so easily. It's not like these stores run on franchaise.

[bigphil26]

FYI

All Shoppers Drug Mart stores prominently displays the 'Scanning Code of Practise' at the front of their stores or at the front of each cash register to remind you. If you get rejected, call the SDM support line to lodge a complaint.

If you ever have a problem with this at shoppers call 1-800-SHOPPERS and they will give it to you for free, the store that denied me also delivered a bottle of shampoo to me at work the next day.

[that_staples_guy]

You know, I don't know the entire context of the situation, what your husbands job is etc, or what the working relationship is like at your husbands store. However, if I were in her shoes, I'd be kind of pissed at your husband as well. Don't bite the hand that feeds you. What your husband SHOULD have done is TELL someone the price was wrong, instead of trying to get one for free. And the fact that now you want to escalate this to the Retail Council of Canada and LD HR?!?! And claim harassment?!?!?! Wow.

But like I said, I don't know the entire situation. But I take her side on this one.

Exactly.

[that_staples_guy]

As far as I know, Staples does not participate in the policy. Here's what happened a while back. A lady goes to the aisles section and brings a tub of Jellybeans up to the cash, along with various other merchandise. The tub scans in at $3.99, she thought it was $1.97, so the cashier called the manager up. Now, this woman was truly rude about the whole thing "you have to give it to me at this price!!!, that's how I found it." My manager calmly informed her that he wouldn't because Staples doesn't participate in the practice, thereafter she left a good $50 worth of stationary in the cart and left immediatly... over a tub of Jellybeans.

If it were me, I would have given it to her, saves a bunch of trouble that way. I talked to my manager later and he told me that if the woman had been polite he would have done it, even though Staples doesn't have that policy, she didn't have to be so rude. So I guess it makes sense looking at it that way.

[CSR]

As far as I know, Staples does not participate in the policy. Here's what happened a while back. A lady goes to the aisles section and brings a tub of Jellybeans up to the cash, along with various other merchandise. The tub scans in at $3.99, she thought it was $1.97, so the cashier called the manager up. Now, this woman was truly rude about the whole thing "you have to give it to me at this price!!!, that's how I found it." My manager calmly informed her that he wouldn't because Staples doesn't participate in the practice, thereafter she left a good $50 worth of stationary in the cart and left immediatly... over a tub of Jellybeans.

If it were me, I would have given it to her, saves a bunch of trouble that way. I talked to my manager later and he told me that if the woman had been polite he would have done it, even though Staples doesn't have that policy, she didn't have to be so rude. So I guess it makes sense looking at it that way.

The customer is ALWAYS right, you see...?

[neo1973]

If it were me, I would have given it to her, saves a bunch of trouble that way. I talked to my manager later and he told me that if the woman had been polite he would have done it, even though Staples doesn't have that policy, she didn't have to be so rude. So I guess it makes sense looking at it that way.
As always, being polite will help you in the long run. :)

[Jon Lai]

The customer is ALWAYS right, you see...?

Hmm.. yes but customers should be polite as well.. I stand on staples' side for once.

[camy47]

Thanks for the post....very informative. It has happened to me numerous times where items scan in at higher prices...especially at WalMart. If only I had known about SCOP!!!

Does anyone know if there are similar policies in the USA? I have found certain stores down there are awful for this. Especially when they have sales that offer discounts on discounts (like take an extra 20% off the clearance price of 50% off). You really have to watch your receipts and know your math!

Oh...I mentioned this forum to my mother, and apparently her local Loblaws is excellent for honouring this policy. She hadn't heard of it...but she said that a few times she had been checking out and noticed an error and mentioned it, the cashier just always gave her the item free. Now she knows why! :)

[b0ne]

which car?


These ones.. pic below.. see the $12.92 sticker on them.. I guess it's not supposed to be there. :) I checked another walmart, and the sticker was either removed or blacked out with a marker.

http://bone.chimp.ca/x/mustang.jpg

[that_staples_guy]

Oh...I mentioned this forum to my mother, and apparently her local Loblaws is excellent for honouring this policy. She hadn't heard of it...but she said that a few times she had been checking out and noticed an error and mentioned it, the cashier just always gave her the item free. Now she knows why! :)


I second that, no hassles at all.

[Konowl]

Do you work for Staples by any chance? You sure act like it....This is one of the reasons why store managers have it their way: lack of action from customers. Moreover, you find a "good explanation" for getting ripped off . Nice.

Tell me, why does the store abide by the policy if it "upsets" the manager? Crapola....

Huh?

I'm referring to the lady who's husband works at the store where she wanted the item for free. I don't think employees should be abusing the policy at their place of employement. Good explanation for getting "ripped off"? What are you talking about? English please.

[Konowl]

The customer is ALWAYS right, you see...?

LOL, that's not true anymore, you see? You would be dumbfounded at the amount of fraudulent returns people attempt.

Personally, if someone is overly rude to me I will NOT go out of my way to help them. I treat everyone I meet with respect and I expect the same in return. We are all adults here.

[Headhunter]

We are all adults here.
Heh heh heh. ;)

[me!]

Originally Posted by camy47
Oh...I mentioned this forum to my mother, and apparently her local Loblaws is excellent for honouring this policy. She hadn't heard of it...but she said that a few times she had been checking out and noticed an error and mentioned it, the cashier just always gave her the item free. Now she knows why!

If Loblaws has the same policy as Stupidstore, then I find that hard to believe. It's almost as difficult as giving away your first born, getting a scanner code of practise adjustment and discount. Read my post earlier on my story.

[Konowl]

If Loblaws has the same policy as Stupidstore, then I find that hard to believe. It's almost as difficult as giving away your first born, getting a scanner code of practise adjustment and discount. Read my post earlier on my story.

Same chain, supposedly same compliance with scanning code. Of course, results may vary by store (training, management). Your experience could have been the result of a new cashier, I dunno. However, if you complained to the scanning code number and told them of your experience, it would get back to the market manager of that store and he would have some words with management... :)

[Konowl]

Heh heh heh. ;)

LOL, I was kinda chucklin while I wrote that... :lol:

[b0ne]

These ones.. pic below.. see the $12.92 sticker on them.. I guess it's not supposed to be there. :) I checked another walmart, and the sticker was either removed or blacked out with a marker.

http://bone.chimp.ca/x/mustang.jpg

I've got a question about my own Pricing Mistake


SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

Because mine was individually priced, would the policy NOT apply? or does it apply because they scanned it for the price, and didnt go by the ticketed price originally? :confused:

[shoprider]

Do you work for Staples by any chance? You sure act like it....This is one of the reasons why store managers have it their way: lack of action from customers. Moreover, you find a "good explanation" for getting ripped off . Nice.

Tell me, why does the store abide by the policy if it "upsets" the manager? Crapola....

It's called being loyal to your employer. If you had somebody working for you, how would you feel if they started taking advantage of your store policies and costing you money? I'd be pissed off and I'd cut the fool's hours or start giving him the worst shifts and assignments. On their first mistake, I would fire his @$$. Employees are expected to act in the best interests of the company they work for.

Totally different- you can't compare employees taking advantage of a policy to a customer off the street.

[Konowl]

It's called being loyal to your employer. If you had somebody working for you, how would you feel if they started taking advantage of your store policies and costing you money? I'd be pissed off and I'd cut the fool's hours or start giving him the worst shifts and assignments. On their first mistake, I would fire his @$$. Employees are expected to act in the best interests of the company they work for.

Totally different- you can't compare employees taking advantage of a policy to a customer off the street.

Exactly, thankyou.

Also, I find it pretty telling that they are threating harassement towards the employer for them even saying something to them. I would never dream of taking advantage of a pricing error on the shelf by my employer.

[b0ne]

bump for opinions on my toy purchase

[jdewit]

bump for opinions on my toy purchase

BEcause it has a sticker, they could deny you the $10 off and charge you $12.92.

[me!]

Same chain, supposedly same compliance with scanning code. Of course, results may vary by store (training, management). Your experience could have been the result of a new cashier, I dunno. However, if you complained to the scanning code number and told them of your experience, it would get back to the market manager of that store and he would have some words with management... :)
i tried that.

all i got were to stupidstore security goons in the background monitoring my arguement with the stupid head cashier and some stupidstore department manager.

[robg]

I tried to apply this today on a purchase at Walmart, Kanata Ontario. The new Disney Cinderella dvd was shrink-wrapped with a bonus "learn to read" type of dvd, and the price on the shelf read $19.23 or thereabouts, changed from $23.83.

After it rang in at the cash, total was over $27 with taxes, which I thought must be wrong. Sure enough, it scanned in at the $23.83 rather than the reduced price. I waited for 10 minutes for someone with enough authority to show up to void the transaction, and I decided to ask about this policy. She said it did not apply because the item was "ticketed" - ie: it had a price tag on it (which read $23.83). I pointed out that the price was incorrect compared to the shelf/display area. She said that didn't matter.

Upon checking the details of the code online, I was dumbfounded to find that indeed she was correct. The scope of this code exempts items that are not readily accessible to the consumer (ie: prescriptions, cosmetics) and also exempts any ticketed item.

This fact alone makes this whole code BOGUS. All any retailer has to do to cover their butts from taking a loss on scanner price inaccuracies is TICKET THEIR ITEMS. Doesn't matter one bit if the price on the ticket is correct or not - if it is ticketed, they are not obligated to honor the code against that item. It's pretty much "the norm" that the retailer will give you the lower of any advertised or displayed prices where discrapancies are found, but it's quite easy for them to avoid giving the extra $10 discount or item free altogether as this code suggests.

[me!]

I tried to apply this today on a purchase at Walmart, Kanata Ontario. The new Disney Cinderella dvd was shrink-wrapped with a bonus "learn to read" type of dvd, and the price on the shelf read $19.23 or thereabouts, changed from $23.83.

After it rang in at the cash, total was over $27 with taxes, which I thought must be wrong. Sure enough, it scanned in at the $23.83 rather than the reduced price. I waited for 10 minutes for someone with enough authority to show up to void the transaction, and I decided to ask about this policy. She said it did not apply because the item was "ticketed" - ie: it had a price tag on it (which read $23.83). I pointed out that the price was incorrect compared to the shelf/display area. She said that didn't matter.

Upon checking the details of the code online, I was dumbfounded to find that indeed she was correct. The scope of this code exempts items that are not readily accessible to the consumer (ie: prescriptions, cosmetics) and also exempts any ticketed item.

This fact alone makes this whole code BOGUS. All any retailer has to do to cover their butts from taking a loss on scanner price inaccuracies is TICKET THEIR ITEMS. Doesn't matter one bit if the price on the ticket is correct or not - if it is ticketed, they are not obligated to honor the code against that item. It's pretty much "the norm" that the retailer will give you the lower of any advertised or displayed prices where discrapancies are found, but it's quite easy for them to avoid giving the extra $10 discount or item free altogether as this code suggests.
yup, I'm sure most retailers hate honouring this, that is why they go to great lengths to deny it. just read my stories i've had with Stupidstore.

[go leafs]

My experiences:
-Tony Hawk Underground 2 scanned for 70 bucks at Best buy, (priced at 30)... scanning code denied.. Oh well, the 30$ price was a mistake anyways I think ;) (game just came out)

-Salad @ YIG orginially 2 dollars, scanned for 0.38... I thought I would get it for free, but found out the policy was for lower priced items scanning at higher prices. Felt pretty bad for raising the issue over 38 cents! :cheesygri

[Oni-kun]

I work cash and customer service at a Loblaws. We follow the code of practice its stickered at every cash. We don't openly advertise it though because what company would? I usually dont even tell people about it unless they seem really upset that they have been waiting so long for a price check. The way it works at a Loblaws is you pay for the item first at the scanned price and then you take it to customer service and they give you back the money because they need to log it so somebody can correct it. If they refuse to do it for you ask them for the number for loblaws head office and they'll **** their pants and do it for you.

[prying eyes]

I tried to apply this today on a purchase at Walmart, Kanata Ontario. The new Disney Cinderella dvd was shrink-wrapped with a bonus "learn to read" type of dvd, and the price on the shelf read $19.23 or thereabouts, changed from $23.83.

After it rang in at the cash, total was over $27 with taxes, which I thought must be wrong. Sure enough, it scanned in at the $23.83 rather than the reduced price. I waited for 10 minutes for someone with enough authority to show up to void the transaction, and I decided to ask about this policy. She said it did not apply because the item was "ticketed" - ie: it had a price tag on it (which read $23.83). I pointed out that the price was incorrect compared to the shelf/display area. She said that didn't matter.

Upon checking the details of the code online, I was dumbfounded to find that indeed she was correct. The scope of this code exempts items that are not readily accessible to the consumer (ie: prescriptions, cosmetics) and also exempts any ticketed item.

This fact alone makes this whole code BOGUS. All any retailer has to do to cover their butts from taking a loss on scanner price inaccuracies is TICKET THEIR ITEMS. Doesn't matter one bit if the price on the ticket is correct or not - if it is ticketed, they are not obligated to honor the code against that item. It's pretty much "the norm" that the retailer will give you the lower of any advertised or displayed prices where discrapancies are found, but it's quite easy for them to avoid giving the extra $10 discount or item free altogether as this code suggests.


Ultimately, thats what this is supposed to achieve..to have each item clearly priced and avoid customer confusion, eliminate cheating..If an item is priced, u can't play around or charge higher than the ticketed price or resort to mimics to make it look like that item is on sale...

Well, there r drawbacks to it too..like there r drawbacks to the present system...

For example, In India, by Law, the manufacturer (Not the seller), is required to print its MRP (maximum retail price) on each and every product..U can sell it for less, but nobody can sell it above its mrp, whether its a mom n pop store or walmart doen't matters. Since its the manufacturer putting the price, u naturally can't sell it for less, since they give u the profit based on MRP. The benefit of this system can be seen throught out india, by the almost nil presence of a major economy destroyer like walmart..

[robskot]

Anyone know how long this has been around for? I have never heard/noticed this before.
I worked in a record store all thru high school and college and had never heard of this. Mind you, that was before anyone new what Pentium was...

[_pOtEnZa_]

Mind you, that was before anyone new what Pentium was...

That time is so old scholl ROFL

i wonder if this would still scan @ 999$ lol
look at the diff in price for a 60MEG HDD instaed of a 40MEG lol

http://www.rareads.com/scans/10013.jpg

[tallshorty111]

If another employee or manager refuses to comply or claims to have no knowledge of this policy. Simply whip out (or go get) a flyer. On the 2nd to last page of every flyer, they have this policy in print!

See here: http://walmart.crosscap.ca/wps-portal/storelocator/InlineLargePreview.jsp?imageid=2784&lang=

If they continue to refuse the policy despite showing them this, say you want to talk to a manager, and if it was the manager that refused you, say you want a number to headoffice and complain. Make it obvious that you are noting their names down. I'm have no doubt they will honour this policy after that ;)

[Daemar]

BEcause it has a sticker, they could deny you the $10 off and charge you $12.92.


Unless the scan price came in at $20. Then the code should apply.

It doesn't apply when the shelf price is $10, the ticketed price on the item is $15 and it scans in at $15. but if it scanned in at $20, you would get the $10 off the $15 ticketed price and not the $10 shelf price.

[robg]

Unless the scan price came in at $20. Then the code should apply.

It doesn't apply when the shelf price is $10, the ticketed price on the item is $15 and it scans in at $15. but if it scanned in at $20, you would get the $10 off the $15 ticketed price and not the $10 shelf price.
That's not the way I read it. The code (not so clearly) states that ticketed items are exempt. Period. Doesn't matter what price the ticket says, doesn't matter what price the item scans at. Any reasonable retailer should give you the lowest of all the prices in question, but they are not obligated to give you an extra $10 off becuse they can argue the code doesn't apply.

[GYR8]

Geez, Honouring the code ONE time for ONE customer and then getting an employee to fix the price issue is a drop in the bucket for these companies. I find it really odd when employees/managers try to FIGHT over a couple of $$$. Using responses like "Oh we dont have to honour it because of..." for the sake of technically 'thanking' the customer for finding a price difference is just wrong, IMO.

They should take care of the customer and fix the mistake PERIOD.

GYR8

[prying eyes]

That's not the way I read it. The code (not so clearly) states that ticketed items are exempt. Period. Doesn't matter what price the ticket says, doesn't matter what price the item scans at. Any reasonable retailer should give you the lowest of all the prices in question, but they are not obligated to give you an extra $10 off becuse they can argue the code doesn't apply.

You are absolutley correct

[Jetfire]

I've tried this once, at Toys R Us, and they were fine about it. Shelf tag said the game was $14.97, it scanned at $39.99. Cashier went and got the shelf tag and called the manager to void it. When she came I said "Wouldn't this fall under the Scanning Code of Practice?". She paused, then said "Yes... it does..." and rang the game up at $4.97.

Very nice surprise, as I was going to buy the game for $14.97, and I was happy I'd remembered the code thing. :)

[racquel]

I knew little about this before now.I have printed the code out and will also carry it in my car for future reference.
I love R.F.D.people :D

[GerryDavid]

I've tried this once, at Toys R Us, and they were fine about it. Shelf tag said the game was $14.97, it scanned at $39.99. Cashier went and got the shelf tag and called the manager to void it. When she came I said "Wouldn't this fall under the Scanning Code of Practice?". She paused, then said "Yes... it does..." and rang the game up at $4.97.

Very nice surprise, as I was going to buy the game for $14.97, and I was happy I'd remembered the code thing. :)

I think she was technically wrong to do that. Since the scanning code of practice speaks of "if the scanned in price is more than the shelf price. Then you get up to $10 taken off. If its less then they dont have to.

Hehe, hopefully I can do this tomorrow on the same game you got. :0)

[JamesG006]

I think she was technically wrong to do that. Since the scanning code of practice speaks of "if the scanned in price is more than the shelf price. Then you get up to $10 taken off. If its less then they dont have to.

Hehe, hopefully I can do this tomorrow on the same game you got. :0)


Shelf tag said the game was $14.97, it scanned at $39.99. :D

[GerryDavid]

Shelf tag said the game was $14.97, it scanned at $39.99. :D

Hmm, coulda sworn it was the other way around, hehe. Thanks for the correction. :0)

[mahjongmaniac]

My experiences:
-Tony Hawk Underground 2 scanned for 70 bucks at Best buy, (priced at 30)... scanning code denied.. Oh well, the 30$ price was a mistake anyways I think ;) (game just came out)


actually i think the game came out a while ago... still somewhat "new" i guess.

-----------------------------

If another employee or manager refuses to comply or claims to have no knowledge of this policy. Simply whip out (or go get) a flyer. On the 2nd to last page of every flyer, they have this policy in print!

See here: http://walmart.crosscap.ca/wps-portal/storelocator/InlineLargePreview.jsp?imageid=2784&lang=

If they continue to refuse the policy despite showing them this, say you want to talk to a manager, and if it was the manager that refused you, say you want a number to headoffice and complain. Make it obvious that you are noting their names down. I'm have no doubt they will honour this policy after that ;)

hey thx4daheadsup!

i actually didn't even notice that. :o

[mahjongmaniac]

I've tried this once, at Toys R Us, and they were fine about it. Shelf tag said the game was $14.97, it scanned at $39.99. Cashier went and got the shelf tag and called the manager to void it. When she came I said "Wouldn't this fall under the Scanning Code of Practice?". She paused, then said "Yes... it does..." and rang the game up at $4.97.

Very nice surprise, as I was going to buy the game for $14.97, and I was happy I'd remembered the code thing. :)

haha!... guess what... same thing happened to me :razz:

was gonna buy spiderman for PS2 for $15 but it scanned in at $25... told CSR about SCOP and got it for $5... :D

[Safflon]

I was buying some Cold FX at the co-op. the item scanned in higher than what was on the shelf tag. I asked for a price check and I was right. I brought up the SCOP thing and the cashier didn't know, so I asked for someone in customer service. He played dumb, and then flat out refused when i showed him the sign by the till.

He said that it would only work if I had paid for the higher price and then went to customer service and told them I was overcharged.

Is this how it is suppose to work? He basically refused me.

[Siefer999]

I was buying some Cold FX at the co-op. the item scanned in higher than what was on the shelf tag. I asked for a price check and I was right. I brought up the SCOP thing and the cashier didn't know, so I asked for someone in customer service. He played dumb, and then flat out refused when i showed him the sign by the till.

He said that it would only work if I had paid for the higher price and then went to customer service and told them I was overcharged.

Is this how it is suppose to work? He basically refused me.

my friend at no frills follows the code but she tells me there are some customers that litterally go through the store to see if there are mistakes so they can save some money

[funfun888]

I tried once in Zellers, and spent 2$ something to get a toy for my boy. :lol: , of course, you have to kindly remind those custom service guys, they seem to know nothing about it, when I remind them that no matter how much is it, they must give it to me free (I am actually kind wrong), they immidately tell me the correct policy, I said I didn't believe that because they didn't apply the policy in the first place, then they took out the print of policy under their count!!! :D

[deactivated2202]

No you should have gotten $10 off or if the item is under $10 the item should have been free. If that was the case though i would have walked back thru a line and did it. I went to walmart the other day and they had items 1/2 off ( floor models) coffee machines, No prices just the scan sticker and a bigger sticker saying 50% off. so i find out what the Original price is it was $24.99 so 1/2 that was 12.50 so when it riung up at full price i pointed it out but instead of keeping everyone in line behind me i went to managment who tried to refuse me the $10 off saying they were clearence because they were floor models and they didnt mark them. i told them thats not my concern that it wrong up wrong and that they either gave it to me or i report them. needless to say 10 minutes later i had a $2.50 coffee machine. They easily could have printed out a upc sticker stating the new price but laziness got the better of them but worked for me
I was buying some Cold FX at the co-op. the item scanned in higher than what was on the shelf tag. I asked for a price check and I was right. I brought up the SCOP thing and the cashier didn't know, so I asked for someone in customer service. He played dumb, and then flat out refused when i showed him the sign by the till.

He said that it would only work if I had paid for the higher price and then went to customer service and told them I was overcharged.

Is this how it is suppose to work? He basically refused me.

[Fantaz]

Man, this happens to me all the time and I've told them about the Code of Practice but they look at me like WTF? What should I do?

[Safflon]

No you should have gotten $10 off or if the item is under $10 the item should have been free. If that was the case though i would have walked back thru a line and did it.

That's a really good point, I wish I would have thought of it at the time.

Good job on your coffee maker!

[lithiumli]

LOL, that's really hard core


my friend at no frills follows the code but she tells me there are some customers that litterally go through the store to see if there are mistakes so they can save some money

[KsprayDad]

According to the Federal Competition Act on Price above those advertised:

Sale above advertised price
74.05 (1) A person engages in reviewable conduct who advertises a product for sale or rent in a market and, during the period and in the market to which the advertisement relates, supplies the product at a price that is higher than the price advertised.



Saving
(2) This section does not apply

(a) in respect of an advertisement that appears in a catalogue in which it is prominently stated that the prices contained in it are subject to error if the person establishes that the price advertised is in error;

(b) in respect of an advertisement that is immediately followed by another advertisement correcting the price mentioned in the first advertisement;

(c) in respect of the supply of a security obtained on the open market during a period when the prospectus relating to that security is still current; or

(d) in respect of the supply of a product by or on behalf of a person who is not engaged in the business of dealing in that product.



Application
(3) For the purpose of this section, the market to which an advertisement relates is the market that the advertisement could reasonably be expected to reach, unless the advertisement defines the market more narrowly by reference to a geographical area, store, department of a store, sale by catalogue or otherwise.

1999, c. 2, s. 22.

***
The company can be subject to a $5,000 fine PER instance. I was digging around the SCOP site and it is one of the selling points of this voluntary policy is that it gets the shop out of the cross hairs of the Competition Bureau. If you are a member following SCOP, the Competiton Bureau will leave you alone on advertised pricing errors with scanner.

Brochure and Sticker Link (http://www.competitionbureau.gc.ca/PDFs/ct02381e.pdf)

[sw1ft]

LOL, that's really hard core

You laugh, but it's true. The same problem happens @ my Shoppers. In fact, they are often the first customers on Saturday (when the new flyer goes into effect)! They go around looking for the previous weeks tockers (stickers), and go all-out.

:evil:

[sw1ft]

Man, this happens to me all the time and I've told them about the Code of Practice but they look at me like WTF? What should I do?

Ask for the manager or supervisor. They should both be aware of the policies that are in effect. If not, get them to call head office for assistance.

[Daemar]

That's not the way I read it. The code (not so clearly) states that ticketed items are exempt. Period. Doesn't matter what price the ticket says, doesn't matter what price the item scans at. Any reasonable retailer should give you the lowest of all the prices in question, but they are not obligated to give you an extra $10 off becuse they can argue the code doesn't apply.

The scope can be confusing if you read it.
It DOES apply to individually ticketed items provided they have a UPC code that can be scanned (obviously). If an item doesn't even have a bar-code hence just has a price sticker on it, you cannot apply the code.

If the code exempted individually priced items, why would any store bother to have shelf pricing? They can just price their goods at whatever they wanted and if it scans higher, just say it's an 'error'.

How does scanning an individually priced item differ from scanning a shelf priced item when the scan price is higher?

[me!]

The scope can be confusing if you read it.
It DOES apply to individually ticketed items provided they have a UPC code that can be scanned (obviously). If an item doesn't even have a bar-code hence just has a price sticker on it, you cannot apply the code.

If the code exempted individually priced items, why would any store bother to have shelf pricing? They can just price their goods at whatever they wanted and if it scans higher, just say it's an 'error'.

How does scanning an individually priced item differ from scanning a shelf priced item when the scan price is higher?
okay, what if the upc code ALSO has a price on it, and the scanned price is rung up higher than the price marked on the upc code?

[robg]

The scope can be confusing if you read it.
You can say that again!...


How does scanning an individually priced item differ from scanning a shelf priced item when the scan price is higher?
Exactly! It shouldn't. But she refused me when I called her on it. She said simply that because the item has a ticket, the code does not apply.

I'm not sure your earlier point makes sense... obviously the code doesn't apply to items that don't have a barcode. How could it? It's got to have a code to be scannable, right? The code is only applicable to barcoded items that can be scanned. It also happens to mention that individually ticketed items are exempt, which is exactly what she told me in the store.

[krs]

It DOES apply to individually ticketed items provided they have a UPC code that can be scanned (obviously).

My son works at Chapters and they have been told the code does not apply (to books and magazines) because all books have the price printed on them by the manufacturer.
Is a printed price any different than a ticketed price when it comes to this code?

I think the intent of the code was to make retailers more responsible with shelf pricing. I remember Zellers used to be terrible at that, everytime I shopped there at least one item would scan in wrong -much better now.

[robg]

I think the intent of the code was to make retailers more responsible with shelf pricing. I remember Zellers used to be terrible at that, everytime I shopped there at least one item would scan in wrong -much better now.
Yes, I agree on that. Retailers might have a way out if they opt to ticket every individual item, but I don't really think they want to do that - I'm sure that costs them more money than they might save in scanning code inaccuracies. I think the trend is toward shelf pricing.

[Konowl]

My son works at Chapters
I think the intent of the code was to make retailers more responsible with shelf pricing. I remember Zellers used to be terrible at that, everytime I shopped there at least one item would scan in wrong -much better now.

Actually the code was voluntarily created by retailers because at the time of creation the government was considering mandating price stickers on ALL items, which is a very labour intensive proposition for retailers.

[krs]

Actually the code was voluntarily created by retailers because at the time of creation the government was considering mandating price stickers on ALL items, which is a very labour intensive proposition for retailers.
Yes, I recall - there was quite an uproar by consumers at the time the shelf pricing was introduced, mostly because there were too many scanning errors and they usually were in the retailers favour.
The problem I run into with the shelf pricing now occasionally is that the item on the shelf behind the price is not the item the shelf price refers to. Sometimes the shelf prices have shifted (depends how they are attached), other times the items have moved on the shelf and in still other cases people seem to just have put items on shelves where they don't belong.
I now often go through the exercise of comparing UPC codes between item and shelf price or go to an in store price scanner - both a pain.

[Konowl]

Yes, I recall - there was quite an uproar by consumers at the time the shelf pricing was introduced, mostly because there were too many scanning errors and they usually were in the retailers favour.

Or because people notice a problem more when it's not in their favour.


The problem I run into with the shelf pricing now occasionally is that the item on the shelf behind the price is not the item the shelf price refers to. Sometimes the shelf prices have shifted (depends how they are attached), other times the items have moved on the shelf and in still other cases people seem to just have put items on shelves where they don't belong.

The main problem I run into is those fellow shoppers who decide they don't want something so just dump it where they please - sometimes their lazyness is so bad it's really hard to tell the price of something (that, and poorly organized shelves).

[CheapScotsman]

So my wife goes into London Drugs ... the item is listed on the shelf for $11.99 but it scans for $6.39 ... my wife knows of the scanning code of practice but not how it works ... she asks ... don't I get the first one free under the scanning code of practice? The cashier gets customer service and they gave it to her free. Looks like they didn't know how it works either !!!

She came home and told me about it and I explained to her how it is supposed to work ... she was so embarassed :eek: ... and we had a good laugh :lol:

[krs]

sometimes their lazyness is so bad it's really hard to tell the price of something (that, and poorly organized shelves).

That's where the shelf price tags come in that also show the corresponding UPC :cheesygri
What drives me really nuts when there are full shelves of the merchandize but no price sticker anywhere in sight.
At Walmart they at least had price scanners throughout the store, trouble is after a while half of them stopped working and now they have replaced them with very cheap LCD units that you can't read from any angle except straight on. I always have to go into a crouch position and even then the display is very poor.

[Kurtz7834]

I have had success claiming this in the past, but now I find it's more difficult as managers will fight and lie to not have to honour it. I had a Bestbuy manager play dumb for over 10 min in an attempt to avoid honouring it fairly. Infuriating.

Some points:
1. You only get the discount if the scanned price displays HIGHER than the shelf price or any other displayed price. The OP claimed he got a discount having the item scan in lower, but that just means the store employees didn't know what they were doing.
2. Despite what some people have claimed, it is clearly stated on the policy that it does not apply to individually price ticketed items. This is regardless of a UPC, almost all store items have a UPC nowadays. This is a huge loophole for retailers and the most likely valid reason they will deny the $10 off. Those who think otherwise, go into the store and try it, and read the display at the cash and try arguing.

This policy is a good start but lacks teeth, it should apply to ALL items scanning in at a higher price than ANY displayed in store or flyer price. But then the stores would never agree to it, it needs to be forced on them. The stores make too much money overcharging for sale items cuz they 'forget' to update the computer. Grocery stores are infamous for this.

[go leafs]

actually i think the game came out a while ago... still somewhat "new" i guess.

when this happened (almost a year ago), it was shortly after release, I mean

[mahjongmaniac]

when this happened (almost a year ago), it was shortly after release, I mean

o i c...

nm then...

[krs]

it is clearly stated on the policy that it does not apply to individually price ticketed items.

Does the policy define 'price ticketed' somewhere?

In my mind, that would be items where a price sticker was specifically printed and attached to the merchandize by the store.

But others may interpret it differently - ie include items where the price is printed on the item by the manufacturer.

Is the actual policy on the web somewhere?

[robg]

Is the actual policy on the web somewhere?
http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

[krs]

http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

Thanks -

In some areas the 'code' is pretty wishy washy, but better than nothing.

"price ticketed' is not further defined, so the 'code' doesn't answer my question.

I also wonder what the purpose is of excluding 'price ticketed' items. Is there already a law in Canada which says the retailer has to honour the price sticker on an item even if it's wrong?
They certainly don't have to honour wrongly priced items in a catalogue or flyer.

[Kinki]

I have a feeling stores aren't going to participate in this program for much longer, just like how Staples reduced their PM from 150% to 110%. I was reading some of the complaints ppl posted on flyermall.com about little mom & pop stores not agreeing to the Price Scan Accuracy and that it is the law to agree. lol funny ppl.

[krs]

I have a feeling stores aren't going to participate in this program for much longer, just like how Staples reduced their PM from 150% to 110%. I was reading some of the complaints ppl posted on flyermall.com about little mom & pop stores not agreeing to the Price Scan Accuracy and that it is the law to agree. lol funny ppl.

I think the stores that have signed up for the policy will stick with it. If you look at the list, it's not that long for chain stores - Staples for instance is not even on it.
Also note that in some cases the participation of a chain is province dependant..............

Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets

+ 1374 independent locations

[ziondog]

Just got back from Futureshop.

Got this DVD:
Scanned at $47.99.

But the price on the DVD said $35.99, they matched it but the cashier said the $10 off, that's not how it works.

She didn't explain anymore and I didn't have time to argue.

Called and Customer Service said sounds right, just come in.
Should I do that or would it waste more time and needless anger?

Thanks!

[krs]

Just got back from Futureshop.

Got this DVD:
Scanned at $47.99.

But the price on the DVD said $35.99, they matched it but the cashier said the $10 off, that's not how it works.

She didn't explain anymore and I didn't have time to argue.

Called and Customer Service said sounds right, just come in.
Should I do that or would it waste more time and needless anger?

Thanks!

Futureshop can probably argue 'price ticketed', thus the code does not apply.
Was there a shelf or bin price at all for that DVD?

Glad you brought up the 'waste more time and needless anger' and additional expense...at least I don't get from my house to the store for nothing.

I now make a point of giving the retailer that message loud and clear if it's their problem that forces me to come back. Next step is going to be asking for compensation.

[ziondog]

Futureshop can probably argue 'price ticketed', thus the code does not apply.
Was there a shelf or bin price at all for that DVD?

Glad you brought up the 'waste more time and needless anger' and additional expense...at least I don't get from my house to the store for nothing.

I now make a point of giving the retailer that message loud and clear if it's their problem that forces me to come back. Next step is going to be asking for compensation.

Ah I see.
Well I pass there on the way to class.
A 5 minute detour isn't going to hurt ;)

It was a sticker on the DVD and it was the only set of that series there.
The website shows the scanned in price at $47.99 not the cheaper one.

So this policy won't apply to me according to the policy?

[etherboy]

I work at EB Games and I'm fairly sure we *don't* follow the code... but since EVERY item on our floor is (read: should be) ticketed, I don't see this as being an issue for us...

One thing to note: I have been trained to honour any lower ticketed price on an item despite what my computer might say... this is just good retail practice...

I'd just like to note also in regards to dealing with irate customers (mostly when they do returns) the way you treat me will be reflected in the way I treat you... not to say I will swear or abuse a customer... but I tend to be much more lax with our return policy when the person is being civil about it...

Remember: people who work for stores of any kind are people first and employees second :)

[ziondog]

I work at EB Games and I'm fairly sure we *don't* follow the code... but since EVERY item on our floor is (read: should be) ticketed, I don't see this as being an issue for us...

One thing to note: I have been trained to honour any lower ticketed price on an item despite what my computer might say... this is just good retail practice...

I'd just like to note also in regards to dealing with irate customers (mostly when they do returns) the way you treat me will be reflected in the way I treat you... not to say I will swear or abuse a customer... but I tend to be much more lax with our return policy when the person is being civil about it...

Remember: people who work for stores of any kind are people first and employees second :)


Hahahaaa I like your little cliche at the end. But employee's can be a$$holes too...

I think I'll try it.
I'm a nice guy, so I'm sure they'll let it slide. ;)

Although this isn't a hot deal, I believe it deserves exposure and I know all the cheapies float in this forum!

[krs]

Ah I see.
Well I pass there on the way to class.
A 5 minute detour isn't going to hurt ;)

It was a sticker on the DVD and it was the only set of that series there.
The website shows the scanned in price at $47.99 not the cheaper one.

So this policy won't apply to me according to the policy?

Not the way I read the policy......price ticketed items excluded.

Question goes back exactly what is considered 'price ticketed'

You could even stretch the definition and argue that a sticker on the item just saying "1/2 price" is price ticketed.

I'll think I'll drop an email to the website where the policy is posted and ask them for a clarification.

[kant]

last time in bb,I told the lady about it,she try to avid hearing it first and after I repeat 4 times ,she said they are not the member.then I ask manager,she said she is. then I told her, forget it, but I will complain your company. then she said this time I give you........ :)

[krs]

I work at EB Games and I'm fairly sure we *don't* follow the code... but since EVERY item on our floor is (read: should be) ticketed, I don't see this as being an issue for us...

One thing to note: I have been trained to honour any lower ticketed price on an item despite what my computer might say... this is just good retail practice...


Not to mention it's also the law :D

I'm not a lawyer, but Section 74.05 of the Competition Act covers that the way I read it:

74.05 (1) A person engages in reviewable conduct who advertises a product for sale or rent in a market and, during the period and in the market to which the advertisement relates, supplies the product at a price that is higher than the price advertised.

[damnbiker]

Futureslop refued me today (got a DVD scanned in at $18.99 that was marked $16.99 I mentioned it to the cashier and she said she had no idea what I was talking about. I had already been in the very short line up for a VERY long time with my 6 year old so I didn't bother with getting a manager. It was just a great reminder of why I don't like to shop at future slop. :evil:

[krs]

Just a general comment -

I wonder what's so damn difficult in keeping the shelf price and the price in their central computer in sync.
The retailer is saving a ton of money by not having to price individual items like in the good old times, they can easily bump the price on merchandize on the shelf by changing one label and a computer entry...man, I think the $10 discount is far too lenient. Not enough incentive for the retailer to get it right....but then again, the code was created by the retailers themselves; they arenot really going to punish themselves - who would?

[Konowl]

Just a general comment -

I wonder what's so damn difficult in keeping the shelf price and the price in their central computer in sync.
The retailer is saving a ton of money by not having to price individual items like in the good old times, they can easily bump the price on merchandize on the shelf by changing one label and a computer entry...man, I think the $10 discount is far too lenient. Not enough incentive for the retailer to get it right....but then again, the code was created by the retailers themselves; they arenot really going to punish themselves - who would?

What would a better punishement be then? You are getting something for free for a pricing mistake up to $10 - nothing wrong with that. Andyes, the retailer IS saving a tonne of money by not having to price items, as there was a LOT of theft surrounded with the changing of price stickers.

[krs]

What would a better punishement be then? You are getting something for free for a pricing mistake up to $10 - nothing wrong with that. Andyes, the retailer IS saving a tonne of money by not having to price items, as there was a LOT of theft surrounded with the changing of price stickers.

I'm thinking of scanning problems with big ticket items.
Pricematching gives you 10% at most places that do it; getting the in-store scanning right is a lot easier than trying to keep a tab on all the competition, so if it's wrong the penalty should be larger.
I would say keep what we have now for small items and add 'or 30% of the corrected price whichever is larger'.
So up to $33 the 'penalty' stays the same, above that it's a fixed percentage.

Think about it...if I buy a $300 item, the $10 is a blip on he radar screen - it's not going to get much notice by management to cleanup their act - but 100 Dollars sure would.
Remember - all of this only applies if the store screws up and overcharges you which is pretty easy with 'on-shelf-pricing'.

..............as there was a LOT of theft surrounded with the changing of price

Don't understand what you mean by that.

[ziondog]

I'm thinking of scanning problems with big ticket items.
Pricematching gives you 10% at most places that do it; getting the in-store scanning right is a lot easier than trying to keep a tab on all the competition, so if it's wrong the penalty should be larger.
I would say keep what we have now for small items and add 'or 30% of the corrected price whichever is larger'.
So up to $33 the 'penalty' stays the same, above that it's a fixed percentage.

Think about it...if I buy a $300 item, the $10 is a blip on he radar screen - it's not going to get much notice by management to cleanup their act - but 100 Dollars sure would.
Remember - all of this only applies if the store screws up and overcharges you which is pretty easy with 'on-shelf-pricing'.



Don't understand what you mean by that.

You're basically forcing volunteers to do this.
No way would they ever agree to it.

Heck they won't even honor the $10, so what makes you think they'll honor a 30% reduction?

[krs]

You're basically forcing volunteers to do this.
No way would they ever agree to it.

Heck they won't even honor the $10, so what makes you think they'll honor a 30% reduction?

Of course they won't honour a 30% penalty unless it's shoved down their throat by legislation.
All I'm saying is that a $10 penalty for something this basic that the store has full control over is a joke. I don't think there are any fines in this day and age that are only $10.-. And a fine has a much bigger financial impact for an individual person than a store.

A fine needs to be large enough to be a deterrent...that's just not the case here.

PS: I just read that this policy was endorsed by the Competition Bureau. Maybe we need to complain to them if a participating store even thinks about not honouring it.

[nchopra]

Okay so it's Sunday October 9, 2005 and I'm with my wife and baby visiting the Real Canadian Superstore in Oakville. Before I go on, my wife does not like confrontation especially with the baby around (you know, monkey see monkey do...) - though confrontation is sometimes a necessity in the life of a RFD'r.

Anyway...we go through the self check out and this large bag of Halloween candy scans in at $11.99 - problem is there is a large (big numbers) sign right above the candy in a bin that dispays $3.49. So I inform the attendant and he proceeds to do a price check. In the meantime I decide to go back to the bin where the candy is located just to see if I made a mistake looking at the price. Well the sign says $3.49 as I thought. When I get back to the self check out area we finally get confirmation of the price and we're told it's $11.99. I say what the ^%#$@#@!! I take one of the employees standing there with me to the candy area and low and behold someone has changed the sign to $11.99 - explains why it took a little while for the price check to come back. I tell the employee who is with me that someone changed the price. We start to walk back and confront another employee, the one who confirmed the price of $11.99 for the price check, and he says the price is $11.99. I again ask him what the price is and he says again it's $11.99. I say okay what was the price on the sign 10 minutes ago. He says as far as he knows the price is $11.99 - real attitude on this guy - for what I ask myself, he's just a store clerk why would he lie about this? Anyway I'm fuming at this point and ask to speak to a manager (...I did not end up speaking with the manager). Anyway this is getting long winded so I'll just end by saying we got the candy for free though the act pulled by this employee was not too far away from an act of fraud. I even told the employees in customer service that if they have cameras they should check out what this other employee did.

[krs]

A similar thing happened to me at Staples.
I'm going down one of their wide ailes at the end and there is this pallet load of printing paper, a box of 5000 sheets with a big price sign of $4.99 above it.
Man, I thought - I know paper goes on special every once in a while, but this price is too good to be true. I didn't need any paper, but at that price i would have bought it.
Decided to lug it to the cash to do a price check, and sure enough it was nowhere close to $4.99. Talked to the manager about it, his only comment, not very apologetic, was that an employee just dropped the pallet in this particular spot and the price display above it doesn't mean anything.

I didn't make an issue of it since I really didn't need any more paper - in any case, I don't think the store is obligated to sell you the item in a case like this.

[contact]

Okay so it's Sunday October 9, 2005 and I'm with my wife and baby visiting the Real Canadian Superstore in Oakville. Before I go on, my wife does not like confrontation especially with the baby around (you know, monkey see monkey do...) - though confrontation is sometimes a necessity in the life of a RFD'r.

Anyway...we go through the self check out and this large bag of Halloween candy scans in at $11.99 - problem is there is a large (big numbers) sign right above the candy in a bin that dispays $3.49. So I inform the attendant and he proceeds to do a price check. In the meantime I decide to go back to the bin where the candy is located just to see if I made a mistake looking at the price. Well the sign says $3.49 as I thought. When I get back to the self check out area we finally get confirmation of the price and we're told it's $11.99. I say what the ^%#$@#@!! I take one of the employees standing there with me to the candy area and low and behold someone has changed the sign to $11.99 - explains why it took a little while for the price check to come back. I tell the employee who is with me that someone changed the price. We start to walk back and confront another employee, the one who confirmed the price of $11.99 for the price check, and he says the price is $11.99. I again ask him what the price is and he says again it's $11.99. I say okay what was the price on the sign 10 minutes ago. He says as far as he knows the price is $11.99 - real attitude on this guy - for what I ask myself, he's just a store clerk why would he lie about this? Anyway I'm fuming at this point and ask to speak to a manager (...I did not end up speaking with the manager). Anyway this is getting long winded so I'll just end by saying we got the candy for free though the act pulled by this employee was not too far away from an act of fraud. I even told the employees in customer service that if they have cameras they should check out what this other employee did.


Next time bring a camera :cheesygri

[Siefer999]

A similar thing happened to me at Staples.
I'm going down one of their wide ailes at the end and there is this pallet load of printing paper, a box of 5000 sheets with a big price sign of $4.99 above it.
Man, I thought - I know paper goes on special every once in a while, but this price is too good to be true. I didn't need any paper, but at that price i would have bought it.
Decided to lug it to the cash to do a price check, and sure enough it was nowhere close to $4.99. Talked to the manager about it, his only comment, not very apologetic, was that an employee just dropped the pallet in this particular spot and the price display above it doesn't mean anything.

I didn't make an issue of it since I really didn't need any more paper - in any case, I don't think the store is obligated to sell you the item in a case like this.


same with grand and toy, they often put items still in packages on the shelves and such but the price refers to one sleave of the package not the whole package.

i went to buy a pad of paper and i saw a sign for 2.99 and there was only 3 packages of pads (each with 5 in it) and it turns out that it is only for one pad and the cashier went out of her way to try to emberrass me by saying "you thought it was for all that?" in front of a line of people. I'm supposed to tear open the package myself to retrieve one pad? that wouldnt look right.

[bug]

Went grocery shopping at Metro today and got 24 slices of Kraft cheese free.
I scanned it and price showed $3.49, but rang up on the cash at $4.79.

[CanadaBoy]

I tried to do this @ ShOOperS but I forgot what it was called :(

[RestIsHistory]

So does Staples have this policy?

[prying eyes]

Nope

[KingCreole]

Helped my GF nail LD with a free box of female protection.... :)

Shelf price was Mgrs special @ $6.99, scanned for $7.99. Was a cinch to get the COP:SA enforced.

[Chem]

*BUMP*. Always good to know.

[convoluted]

Helped my GF nail LD with a free box of female protection.... :)

Shelf price was Mgrs special @ $5.99, scanned for $6.99. Was a cinch to get the COP:SA enforced.

I don't know about you, but the last time i found Mgrs special on any form of protection, it was WAY past expiry. haha :lol:

[KingCreole]

I don't know about you, but the last time i found Mgrs special on any form of protection, it was WAY past expiry. haha :lol:

Uh oh.

:eek:

[Dr. Dan]

Well, I finally jumped on the scanner code bandwagon and scored at Home Depot in the GTA. I was trying to buy some Armstrong adhesive tiles at the Yorkdale location which were prominently advertised at $1.08 per sq. ft. They didn't carry stock, so they offered to order them or send me to the Caledonia location, where they did carry the tiles. Long story short, I go to Caledonia and the tiles are $1.29. I try to get the manager to PM but he says no go, the SKU indicates $1.29 and that's final. I finally get him to call Yorkdale and he confirms that they are advertising at the lower price and tells them to take down the sign (btw, it's still there and this was nearly two weeks ago). I'm complaining to him and he just tells me to deal with customer service. I buy the tiles anyway and I call HD customer service and whine to them how this transgresses the scanner code practice etc. and that they basically owe me CDN$30 for the terrible service (the difference of the price + $10 extra). In the end, they UPS me a US$40 gift card and I took almost half the tiles back to HD because I didn't end up needing them....sweet :lol: Just hope I can use the GC in Canada...

[Konowl]

Well, I finally jumped on the scanner code bandwagon and scored at Home Depot in the GTA. I was trying to buy some Armstrong adhesive tiles at the Yorkdale location which were prominently advertised at $1.08 per sq. ft. They didn't carry stock, so they offered to order them or send me to the Caledonia location, where they did carry the tiles. Long story short, I go to Caledonia and the tiles are $1.29. I try to get the manager to PM but he says no go, the SKU indicates $1.29 and that's final. I finally get him to call Yorkdale and he confirms that they are advertising at the lower price and tells them to take down the sign (btw, it's still there and this was nearly two weeks ago). I'm complaining to him and he just tells me to deal with customer service. I buy the tiles anyway and I call HD customer service and whine to them how this transgresses the scanner code practice etc. and that they basically owe me CDN$30 for the terrible service (the difference of the price + $10 extra). In the end, they UPS me a US$40 gift card and I took almost half the tiles back to HD because I didn't end up needing them....sweet :lol: Just hope I can use the GC in Canada...


How does it trangress the scanner code of practice? Quite frankly, it doesn't. Seperate stores in the same chain ARE allowed to have different prices.

[Takato]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

[krs]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

I have no clue if GUESS subscribes to the code, but it doesn't apply in your situation anyway. Check the code (or the very first post in this thread) - the scanned price has to be higher than the shelf price or an advertized price.....in your case the scanned price was lower.

[Takato]

hmmm ya but it was lower because of the customer appreciation day sales which applies to both online and instore.
So technically they should honor the lower price which is 118 advertised on the site. so it would be 118 - 20% = 94.4 instead of 138 - 20% = 110.

[convoluted]

It has more to do with shelf price/flyer price vs the scan price, not making sure the online price is the same as the in store price.

[KsprayDad]

:D Got a deal today.

Microwave at Loblaws reg 69.99 on sale for 39.84 scanned at 53.84 (WTF??)
Pointed out scanning COC and got it for 29.84....Sweet.

This was Loblaws Centrum Kanata Ontario

[supersaver01]

About a year ago I bought a clearance printer.The Item had been marked down from $150 to $49.99. However, there was no price on the actual item, just a sign on the shelf where the printer was.

When the cashier scanned it, it came to $69.99. The manager tried to claim that the SCOP doesn't apply because the item is on clearance and there is no way for there scanning system to know. However, I stood strong, and showed him the policy (posted as the register) and told him that the policy applies to all "non-ticketed" items. Clearly this item was non-ticketed, so the policy applied. It was only when I started asking for his name and supervisors name that he gave in.

So, don't give in if you are in the right.

[Cyber0066]

I tried the SCOP for the first time at Sobeys without success. I bought a box of compliments ribs that was advertised as $9.99. It scanned as $11.99. I told the cashier that it should be $9.99 and she checked it and gave it to me for that price. Then I said "Shouldn't I get it for free?" She replied that it only applies AFTER I had purchased the item.

Just wanted confirmation on this? Does this practice only apply after the item has been purchased or should it have been given to me on the spot? If so, is there anything I can do about it now? Because on the receipt, it says $9.99 now so I don't know if it would work if I called the manager of the store to complain.

[lovetoshop...hatethebills]

The discount should be given on the spot if the item is less than $10 then it should be free if it is over $10 then $10 off price of item.

[krs]

You should have received the item for free -see 1.1a below.
Call the store manager - if he/she doesn't agree to refund your $9.99 lodge a complaint with the retail council; link in the very first post.

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

[jdewit]

She replied that it only applies AFTER I had purchased the item.



She was wrong. Ridiculous to say that you must point out the store's error after you pay for the item for SCOp to come into effect.

That said, at Walmart/Superstore you are often better off paying the incorrect price & then going to customer service for a refund anyways because the cashier will not have a clue what you are talking about. I've had a couple of cashiers actually laugh when I say "So that should be free then" because they thought I was joking :lol:

Edit: KRS types faster than I do! but to highlight his quote:

On a claim being presented by the customer, where the scanned price of a product at checkout

not after checkout!

[zoro69]

Yes definitely complain to head office about that. If the cashier had known the error and corrected it on her own when it scanned higher then that is fine. If customer has to point it out then the code applies (obviously if that wasn't the case everyone would just pay before pointing it out, causing the store more hassle doing a refund). Its verrry likely if you complain you'll get more then the $10 :)

That was the same thing the clerk at FS pulled on me when I stopped her just before swiping my card. SHe argued and argued it didn't apply becuase I hadn't paid, but dropped that when she called somone to ask. But then the story changed to the price was for a different product :rolleyes: Just picked up the $20 giftcard offered for that today. Funny, I was trying to avoid getting it from the same clerk but they changed while I was in line and guess who it was. I'm not too impressed by manager telling me to take his email in to get the card instead of just mailing it. He had said it wouldn't be a problem but even with the same clerk who knew the email was about HER she had to call him to see if I was really supposed to get the card.

SOme of these underlings want to pull a power trip, thinking their doing the company a service saving the $10 when management has every intention it is to be followed. ALWAYS complain if there is a problem. Only twice I've used the code and both times a problem, kid at Food Basics called said I was "scamming the store" so I got $25 gift card for that one.

[myapple]

Just wanted some clarification...

I was at walmart and got something that scanned for 29.99, but the self price was $19.99. I told them the price was incorrect, walked around the store with an employee to show them the error and then they agree to give me the $10 discount. However, they applied the "discount" to the $29.99 so I ended up getting it for the shelf price anyways. My question is...should I have received the item for $9.99 instead? I felt like I spent 15 mins arguing for virtually nothing.

And no, I did not have to pay first. They applied the code "discount" prior to payment. Unfortunately, walmart registers don't have large screens for customers to review scanned prices..like how the grocery stores do. I knew the price was wrong because I was just buying that one thing.

[tina t]

i know there have been a few people with a not so pleasent experience with the SCOP at superstore, but it's never been a problem for me. only one time did a 18 year old kid give me attitude about the code...but when he realised the mistake, he changed his tune.

i just don't get why education on SCOP is not included in job training?

[WalnutCrunch]

I was at walmart and got something that scanned for 29.99, but the self price was $19.99. I told them the price was incorrect, walked around the store with an employee to show them the error and then they agree to give me the $10 discount. However, they applied the "discount" to the $29.99 so I ended up getting it for the shelf price anyways. My question is...should I have received the item for $9.99 instead? I felt like I spent 15 mins arguing for virtually nothing.

That's wrong, according to this:

(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

[Spamate]

Large container? Are you talking about bulk foods? If so then you are lucky. The last time I found a pricing error on their bulk foods I was told that the scanner code only applies to items which are scanned. Bulk foods are entered manually and do not apply.

i got the exact same response a coupla days back. the customer service women looked at me as if i was a real idiot too. i should've gotten their complaints # just for the attitude. :mad:

[wc17]

Shoppers Drug also has this code in effect...or they did when I worked there last year.

The funny thing with Shoppers is that if you looke at the red tags, and even the blue ones...at the bottom of the tags it tells you when the sale expires(either that or when it starts). So you basically know if you can get that deal or not.

[kcjchan]

Shoppers Drug also has this code in effect...or they did when I worked there last year.

The funny thing with Shoppers is that if you looke at the red tags, and even the blue ones...at the bottom of the tags it tells you when the sale expires(either that or when it starts). So you basically know if you can get that deal or not.

Walmart also has that date on it too... I think all big department stores has it if you know how to correctly read the code.

[Konowl]

I tried the SCOP for the first time at Sobeys without success. I bought a box of compliments ribs that was advertised as $9.99. It scanned as $11.99. I told the cashier that it should be $9.99 and she checked it and gave it to me for that price. Then I said "Shouldn't I get it for free?" She replied that it only applies AFTER I had purchased the item.

Just wanted confirmation on this? Does this practice only apply after the item has been purchased or should it have been given to me on the spot? If so, is there anything I can do about it now? Because on the receipt, it says $9.99 now so I don't know if it would work if I called the manager of the store to complain.

The cashier is supposed to offer it to you for free.

To be honest, what's going on right now is the head offices of all these chains are really pushing stores to enforce this policy 100%, as the chains do NOT want to have to price every single item in the store manually, for obvious reasons. However, not all the stores within the chain are complaining due to the cost, which if you look at the big picture is kinda silly.

[Webhead]

I tried the SCOP for the first time at Sobeys without success. I bought a box of compliments ribs that was advertised as $9.99. It scanned as $11.99. I told the cashier that it should be $9.99 and she checked it and gave it to me for that price. Then I said "Shouldn't I get it for free?" She replied that it only applies AFTER I had purchased the item.

Just wanted confirmation on this? Does this practice only apply after the item has been purchased or should it have been given to me on the spot? If so, is there anything I can do about it now? Because on the receipt, it says $9.99 now so I don't know if it would work if I called the manager of the store to complain.

Definitely go back and complain and bring your receipt.

Same situation happened to me at Sobey's.
Cashier used the same argument and confused me, so I just left.
Then, I called Head Office to complain. After, I called the Retail Council of Canada because Sobey's is a member and agreed to the SCOP.

In the end, the Manager called me to apologize and offer me a refund on the price I paid for the free product. She was really cool about the whole situation and stated that the employee was not trained properly about the SCOP

ADVICE: Next time this happens - CALL THE MANAGER and politely point out SCOP 1.1 rule.

[lynk]

I bought some items that were on sale at "3 for $6". After leaving the store and checking my receipt, I realized that they charged me the full price ($2.29) for all three items (and there was no discount after the third item was scanned in).

This store follows the SCOP, so I'm going back tomorrow with my receipt to get a refund. Does anyone know whether they're supposed to give me all three items for free, or just the first one of the three? Thanks.

[Konowl]

I bought some items that were on sale at "3 for $6". After leaving the store and checking my receipt, I realized that they charged me the full price ($2.29) for all three items (and there was no discount after the third item was scanned in).

This store follows the SCOP, so I'm going back tomorrow with my receipt to get a refund. Does anyone know whether they're supposed to give me all three items for free, or just the first one of the three? Thanks.

One.

[krs]

I bought some items that were on sale at "3 for $6". After leaving the store and checking my receipt, I realized that they charged me the full price ($2.29) for all three items (and there was no discount after the third item was scanned in).

This store follows the SCOP, so I'm going back tomorrow with my receipt to get a refund. Does anyone know whether they're supposed to give me all three items for free, or just the first one of the three? Thanks.

Interesting question. this situation isn't really covered in the policy.
I'm sure the store will argue the first item only. That would be true if the scanned price showed up as $2.29 and should have been $2.00 each and you bought three of them.
But with a 3 for $6.00 price you could argue that this is a single price for three items and get the whole lot free - if the three items were packaged together with a single $6.00 price, that would certainly be true.
Why don't you phone the SCOP phone number in the morning and see what they say before you go back to the store.

[zoro69]

The "scop number" is an answering machine you will likely never hear back from...

[Konowl]

Interesting question. this situation isn't really covered in the policy.
I'm sure the store will argue the first item only. That would be true if the scanned price showed up as $2.29 and should have been $2.00 each and you bought three of them.
But with a 3 for $6.00 price you could argue that this is a single price for three items and get the whole lot free - if the three items were packaged together with a single $6.00 price, that would certainly be true.
Why don't you phone the SCOP phone number in the morning and see what they say before you go back to the store.

But they aren't being sold as a pack of three for 6.

I still say you get one free that's it, as there is a per unit price.

[Coolme]

wow, I didn't know this before, thanks.

[krs]

The "scop number" is an answering machine you will likely never hear back from...

Really????????

Doesn't say much for the retail industry's interest regarding this policy.

[krs]

But they aren't being sold as a pack of three for 6.

I still say you get one free that's it, as there is a per unit price.

Like I said - you're probably right. But I can always argue that they are priced as a 'pack of three' and when you buy fewer you pay a premium, ie 2.29 each.

If I were the retailer, I would refund all the money to make the customer happy; I mean we're talking loose change here.

[Payam81]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

It doesnt apply to online prices. This is only in store.

[caliente]

Does this work at clothing stores? Because I've noticed that some stores consistently neglect to change the scanned price and a manual override is required at the cash register (and sometimes you have to "remind" the cashier to do it). This often happens to the Petites section - the scanned prices have been changed for the regular clothing, but not for the petite clothing.

I've never seen anybody do this at a clothing store. I did witness it once at FS - didn't stick around long enough to see if it worked out in favor of the customer. I don't know if I'd ever have the guts to make a big scene about a policy most people haven't heard of before.

More power to you if you've done it and it's worked!!

[plymouthhater]

Price Chopper in Richmond Hill On - a week ago this past Saturday. Sign above the bin where the flyers are kept advertising 900g bag peel and eat shrimp on special for Chinese New Years, $6.99 reg $8.99.

I pick up a couple in addition to other stuff.

Cashier scans the item at $8.99. I point out the sign and I am informed the sale ended the day before. I explain that as long as the sign is up with no expiry date, the SCOP applies. Cashier calls the manager over.

I leave with FREE bag of shrimp! :lol:

[zoro69]

Most clothing stores haven't adopted the code, so it won't work outside QC. Most clothes are idividually tagged anyway though. Most of the big, national stores do it with the exception of Zellers/Bay and staples. Most of the small ones don't so they only have to honour the lowest dispalyed price without the extra $10/free part.

[mahjongmaniac]

Most clothing stores haven't adopted the code, so it won't work outside QC. Most clothes are idividually tagged anyway though. Most of the big, national stores do it with the exception of Zellers/Bay and staples. Most of the small ones don't so they only have to honour the lowest dispalyed price without the extra $10/free part.

yeah, lucky for QCers, the SCOP is like a "law"... it doesn't matter if the stores have the signs up or not, they "have to" follow it regardless...

if only this "law" was nationwide... then we'd all be happy campers :|

[Konowl]

yeah, lucky for QCers, the SCOP is like a "law"... it doesn't matter if the stores have the signs up or not, they "have to" follow it regardless...

if only this "law" was nationwide... then we'd all be happy campers :|

Every item in quebec also has to be individually priced with a little stick, raising their wage cost substantially. Ever grocery shop in Quebec? *shudders*

[Webhead]

Does this work at clothing stores? Because I've noticed that some stores consistently neglect to change the scanned price and a manual override is required at the cash register (and sometimes you have to "remind" the cashier to do it). This often happens to the Petites section - the scanned prices have been changed for the regular clothing, but not for the petite clothing.

I've never seen anybody do this at a clothing store. I did witness it once at FS - didn't stick around long enough to see if it worked out in favor of the customer. I don't know if I'd ever have the guts to make a big scene about a policy most people haven't heard of before.

More power to you if you've done it and it's worked!!

SCOP only works IF the store has agreed to participate in the program. And most of them will post the SCOP policy at the cash or entrance.
Most big national grocers are following the SCOP.
Call the Retail Council of Canada or google their website, there's lots of info there.

[krs]

I've never seen anybody do this at a clothing store. I did witness it once at FS - didn't stick around long enough to see if it worked out in favor of the customer. I don't know if I'd ever have the guts to make a big scene about a policy most people haven't heard of before.

More power to you if you've done it and it's worked!!

Don't be intimidated - this is not like a price match where every store has its own policy and they seem to be trying to wiggle out of it whenever they can.

I had an interesting experience today.
Went grocery shopping at a different store than normal, and right near the entrance they had a huge special display of different types of Habitant canned soups with a large cardboard sign - $1.00 each.
So I piled 20 cans of five different types into my cart.
Then passing down the 'soup can' isle. I see these same soups sitting on the regular shelf with a $1.37 shelf price.
Didn't think much of it until I checked out and I noticed when the cashier scanned the fifth can that they all ran in at $1.37. So I mentioned to her they should just be a dollar, expecting her to just override the prices of all of them to a dollar.
She ended up calling the manager; my son in the meantime had gone to get the cardboard "$1.00" sign to prove I was correct. The manager showed up at the same time as my son with the sign - the cashier kept asking the manager what to do, you could really see that the manager was shocked when she saw the sign and finally said "We better give him 10 cans for free" and that's what they did.
10 cans = $10.00 at the sale price which was no longer in effect, but they forgot to remove the one sign.
I don't think I was entitled to 10 free cans; wasn't quite sure how the policy worked in this case considering it wasn't even truly "shelf pricing" - but I didn't complain. Figured I got a good deal.

[zoro69]

The code is lowest dislpayed price so the $1 is the correct price. You should have gotten 1 of each of the 5 varieties free, and the other 15 for the $1. Always nice when the incompetence of the staff gives the customer a btter deal :)

[rodenti]

Most clothing stores haven't adopted the code, so it won't work outside QC. Most clothes are idividually tagged anyway though. Most of the big, national stores do it with the exception of Zellers/Bay and staples. Most of the small ones don't so they only have to honour the lowest dispalyed price without the extra $10/free part.

I figure that Zellers doesn't adopt the code because they are one of the biggest offenders when it comes to scanner/price tag mismatch... it would cost them a fortune to give away most of the stuff in their store for free :)

[yamahaha]

The Source by CC doesn't seem to honour it. I got a pair of earbuds which had an unmistakable sign above it showing a $10 discount. The thing scanned at the usual price and I showed the associate the tag showing the sale price. Got apologies, but didn't get a further $10 off, and it would not have made the price $0 or less. Didn't push the SCOP.

[krs]

The Source by CC doesn't seem to honour it. I got a pair of earbuds which had an unmistakable sign above it showing a $10 discount. The thing scanned at the usual price and I showed the associate the tag showing the sale price. Got apologies, but didn't get a further $10 off, and it would not have made the price $0 or less. Didn't push the SCOP.

There is a list of Signatories to Scanner Accuracy if you check the link on the first post.

[pennysaver]

As per usual superstore had one price screwed up, so I got my one item for free but the customer service person did not know how to process the one free and the other at the correct price. She screwed up and somehow gave me both for free. I did not want her to get in trouble so I pointed out to her that she had done something wrong but she did not want to correct it. It was only a small item worth 2.00 bux.

[krs]

I wonder to what degree that messes up their inventory tracking.
When I got my ten cans free, the cashier just bypassed the scanner so they don't show up on my receipt or in their database as having been sold (they should really show up somewhere at $0.00).
I assume they figure in the end that someone stole ten cans from the store.

[north77]

I went in to No Frills today and noticed that they had McCain International Pizza (Greek) on sale on the shelf for $3.97.

However, they rang in for $6.47, so I got one free becasue of SCOP (bought 2) and used 2 Cash for Kids 0.75c coupons. [2 Int'l pizzas cost me $2.47.]

It took a very long time to check. Then the stock person stated only Cheese pizza was onsale. I insisted it was Greek, so finally they checked and confirmed that the Greek flavour was on sale. [The line up looked pretty pissed off by this point.]

The Cashier was pleasant about everything though. :)
She even had to double check to see if one of my $5 bills; 'washed with my jeans' was a fraud. :lol:

[im a shopper]

I have had similar experience at Loblaws, Bayview Village 3 times over the last few months and everytime I got the item free, as it was under $10..... So it does work

[kcjchan]

Is it actually illegal to advertise something for lower and then sell it for higher when scanned? I don't think my local food store implements this but their price tags on products are sometimes lower than the scanned price.

[doonah]

Worked for me!!

Last week Thrifty Foods had Oregon Chai 943ml Tetra concentrated drinks advertised for $4.49, I bought two diff flavours and one scanned in at the regular price of $5.99, so I got it for free! I considered going and grabbing more and going to a different till...but I didn't :cheesygri

[bdckr]

Worked for me too at Loblaws.

Cereal for $4.19, scanned at $4.29.

Dish detergent for $2.29, scanned at $2.39.

They must be training staff a lot better: these were 2 separate visits, both times they rung it in free (after confirming) without being asked.

[Quadcats]

I figure that Zellers doesn't adopt the code because they are one of the biggest offenders when it comes to scanner/price tag mismatch... it would cost them a fortune to give away most of the stuff in their store for free :)

THey don't, I am forever going to customer service to amend the wrongly scanned price!!! Its such a hassle, that I rarely will shop there! Frustrating!

[Agent_J]

Last week Thrifty Foods had Oregon Chai 943ml Tetra concentrated drinks advertised for $4.49, I bought two diff flavours and one scanned in at the regular price of $5.99, so I got it for free! I considered going and grabbing more and going to a different till...but I didn't :cheesygri
only the first would be free, the rest would be at the actual price ;)

[Headhunter]

THey don't, I am forever going to customer service to amend the wrongly scanned price!!! Its such a hassle, that I rarely will shop there! Frustrating!
You have to identify the workers. At my location, there's a guy who's fairly relaxed about it, and will help you out to get discounts. I once claimed a 50% off DVD promo days after it expired, because Zellers forgot to take the labels down... :)

[Mint]

I have had similar experience at Loblaws, Bayview Village 3 times over the last few months and everytime I got the item free, as it was under $10..... So it does work

Hm.. a couple of items have scanned above the adv price lately for me at loblaws. How did you approach the cashier to get the $10?

[deactivated2202]

Hm.. a couple of items have scanned above the adv price lately for me at loblaws. How did you approach the cashier to get the $10?


when it scans tell her that the sticker price said xxx and that you would like to put the SCOP into effect, and if she looks at ya funny explain to her what it is or point to the sign .. if she still dont know speak with a manager

[deactivated2202]

I figure that Zellers doesn't adopt the code because they are one of the biggest offenders when it comes to scanner/price tag mismatch... it would cost them a fortune to give away most of the stuff in their store for free :)

right before xmas, we were in zellers shopping for last minute stuff and there was a sign for 40% off there electric heaters the fancy looking ones ( old wood stoves) so needless to say i wanted one, so in the cart it goes and i ask one of the ladys that was there if this was correct and she looked at the signs and said no that it was expiored BUT since the sign was still there , that she HAD to give it to me for that price plus $10 off so i walked out with a $160 heater for like 86$ plus i had a 10$ coupon from the famousplayers ticket package so it was $76 plus tax hehe i like those deals

[pmdoit]

only the first would be free, the rest would be at the actual price ;)
Wrong, the rest would be at the Advertised price

[jgmaull]

I was at walmart yesterday actually, didn't even know about this practice, I went to get a price adjustment on something I bought. ( It was priced $10 on the product but i was charged $15 and didn't realize till I got home). The girl at customer service told me about it and said I would get it for free and she refunded the entire price that I paid and away i went with my product. What a bonus.

I think that that is why zellers is so willing to just give you the price of something if you say it should be a certain price ( and take your word for it). To save them money in the long run - their stuff always rings up wrong.
Usually at walmart I have to fight with them for every last cent. Now that I know about this, I will hold them to it.

[Agent_J]

Wrong, the rest would be at the Advertised price
semantics :rolleyes:

ac·tu·al
adjective
Definitions:
1. real

actual = real price = advertised price, get it ;) ?

[pmdoit]

semantics :rolleyes:

ac·tu·al
adjective
Definitions:
1. real

actual = real price = advertised price, get it ;) ?

Thanks, but:
Advertised price is not really the real price or actual price that's why you can get the $10 off

[zoro69]

only the first would be free, the rest would be at the actual price ;)


If the price msitake had not been immediatly corrected the consumer could have gone to another till and gotten one of each flavour free each time. It happens where they allow the mistake to continue for days.

The acutal, correct price always refers to the lowest displayed/advertised price regardless of what they intended.

[Agent_J]

If the price msitake had not been immediatly corrected the consumer could have gone to another till and gotten one of each flavour free each time. It happens where they allow the mistake to continue for days.
ahh i see, thanks for the correction zoro :)

Thanks, but:
Advertised price is not really the real price or actual price that's why you can get the $10 off
so what your saying is the advertised price is not the real/actual price, thus making it a false/unreal price and that's why you get the $10 off :confused:

the scanned price = the false/unreal price, the actual/real price = lowest advertised price, you get the $10 off because the SCOP protects consumers from this, I hope that clears things up for you :)

[tina t]

had yet another experience this morning at the superstore. one item rang in at reg price instead of sale price, so i point it out. the clerk says i took it off your bill and now i'll ring in the right price and i was like it's supposed to be free. she didn't argue with me, but the look on her face was like "hey, how did she know about that?"
i think most retailers are praying their consumers aren't paying attention to prices as they are being scanned and that we don't know about SCOP. good try.

i do have one question though. let's say it turns out 4 different items scan in at the wrong price...and i entitled to 10 bucks total of free stuff, or is it 10 bucks worth per item?

[kinggori]

I have 95 posts and I'm still considered a newb :mad:

[zoro69]

If they are all different items the code applies to each item individually, so its free or $10 off each one. If its 4 of the identical item - same upc, then it applies to the first item only and the other 3 at the lowest displayed price.

[Tievoli]

Okay, so maybe someone can answer this...I know some of you were laughing at the question, what if the scanned price is lower BUT that's what really happened to me! I was buying a hat at Urban Outfitters that was ticketed at 19.99 plus an additional 50% off = $10. But, when the cashier scanned the item it rung up at $0.10, she voided it and put in $19.99 and 50% off - when I asked she said it was a "dimed" out item, meaning they weren't really supposed to be selling it but since they were it was at the next available price??

[XR4Ti]

FYI,

Rona participates, though they are not listed. They do so because of they are HQ'd in Quebec and Quebec has stringent pricing laws.

I had difficulty in a local (Ottawa) store a few months ago, but after a few emails/calls, they sent me a cheque.

[coolman217]

I have 95 posts and I'm still considered a newb :mad:

we should have a definition for the word newbie. lol. someone could have 1000 posts but signed up a week ago.

[ReDmAn]

we should have a definition for the word newbie. lol. someone could have 1000 posts but signed up a week ago.

if somebody had 1000 posts in one week they wouldn't be a newb they would be a loser with no life.

[Lucette]

I got myself a SCOP today at Superstore. Pull Ups with the Learning Design were shelf priced at $20.87, Pull Ups with Wetness Liner were shelf priced at $16.99. I grabbed the Wetness Liner variety since they were cheaper, obviously... and am pleased with how much cheaper they turned out to be!

They scanned at $20.87. After a price check confirmed the scanning error, the price was corrected to $16.99, a $10 refund was applied to my bill, my $2.50 coupon was taken off... so the Pull Ups cost me $4.49 plus taxes :cheesygri

[Mint]

I just puchased some garbage bags at loblaws, but it scanned 0.50 more than the shelf price. I asked if theres some kind of scanning policy, she said no.

I didnt bother arguing, as there were a few people behind me. Is this policy voluntary or mandatory?

[jdewit]

Is this policy voluntary or mandatory?

Voluntary, except in Quebec. Look for a sticker on the front door or at the till.

[KsprayDad]

I just puchased some garbage bags at loblaws, but it scanned 0.50 more than the shelf price. I asked if theres some kind of scanning policy, she said no.

I didnt bother arguing, as there were a few people behind me. Is this policy voluntary or mandatory?

Its voluntary for the corporation (like loblaws) to join BUT it is NOT up to individual stores to determine whether they are participating or not. Go above the local manager and see what happens!

[Headhunter]

I was buying a hat at Urban Outfitters that was ticketed at 19.99 plus an additional 50% off = $10. But, when the cashier scanned the item it rung up at $0.10, she voided it and put in $19.99 and 50% off - when I asked she said it was a "dimed" out item, meaning they weren't really supposed to be selling it but since they were it was at the next available price??
Depends on store policy, but most won't honour a mistake like that. Depends on how much of a fuss you're willing to make over it (asking for the manager, then the next level above that, and so on).

[belgiangenius]

Okay, so maybe someone can answer this...I know some of you were laughing at the question, what if the scanned price is lower BUT that's what really happened to me! I was buying a hat at Urban Outfitters that was ticketed at 19.99 plus an additional 50% off = $10. But, when the cashier scanned the item it rung up at $0.10, she voided it and put in $19.99 and 50% off - when I asked she said it was a "dimed" out item, meaning they weren't really supposed to be selling it but since they were it was at the next available price??

Sounds like she committed fraud to raise the price on you. People really need to start filing complaints for unfair practice under the consumer protection act on such businesses.

[ayeung]

Its voluntary for the corporation (like loblaws) to join BUT it is NOT up to individual stores to determine whether they are participating or not. Go above the local manager and see what happens!

I'm not very sure if it's the same for Loblaws, but for sure No Frills - Not all stores have the same flyers.

I received No Frills flyers from home and wanted to buy Chinese dumplings that were on sale. I went to No Frills on lakeshore and found they weren't on sale when scanned. I showed the cashier the flyer I brought from home and she called the manager who said they are not a participating store that carrys Asian products (and don't know why they are in the store) and showed me their store flyers, which is almost the same as the one I received from home but without the on sale Chinese products page. He refused to honour the price on the flyers I showed him.

[evoviii]

I'm not very sure if it's the same for Loblaws, but for sure No Frills - Not all stores have the same flyers.

I received No Frills flyers from home and wanted to buy Chinese dumplings that were on sale. I went to No Frills on lakeshore and found they weren't on sale when scanned. I showed the cashier the flyer I brought from home and she called the manager who said they are not a participating store that carrys Asian products (and don't know why they are in the store) and showed me their store flyers, which is almost the same as the one I received from home but without the on sale Chinese products page. He refused to honour the price on the flyers I showed him.

Yeah, I think it's reasonable to for them to refuse you since each franchise store serves a certain area but at the same time it's just good CSR practice to honour it. It seems all flyers say at particpating stores, it's an easy way out. This applies to Mcdonald's and their promotions though I haven't been to one where they weren't participating

[belgiangenius]

I'm not very sure if it's the same for Loblaws, but for sure No Frills - Not all stores have the same flyers.

I received No Frills flyers from home and wanted to buy Chinese dumplings that were on sale. I went to No Frills on lakeshore and found they weren't on sale when scanned. I showed the cashier the flyer I brought from home and she called the manager who said they are not a participating store that carrys Asian products (and don't know why they are in the store) and showed me their store flyers, which is almost the same as the one I received from home but without the on sale Chinese products page. He refused to honour the price on the flyers I showed him.


Sounds like a great opportunity to leave a huge hulking cart of groceries at the till and walk out the door. :)

[jdewit]

Sounds like she committed fraud to raise the price on you. People really need to start filing complaints for unfair practice under the consumer protection act on such businesses.


So, the hat was tagged at $10, Tievoli expected to pay $10, and the cashier charged him $10. And the fraud comes in where? The unfair practice is where? Just because there's a scanning error in the customer's favour doesn't mean the store is obligated to honour it! How are they ripping off Tievoli by charging him exactly what he expected to pay? People really need to STFU sometimes and think about what they're saying before yelling FRAUD FRAUD FRAUD!

[belgiangenius]

So, the hat was tagged at $10, Tievoli expected to pay $10, and the cashier charged him $10. And the fraud comes in where? The unfair practice is where? Just because there's a scanning error in the customer's favour doesn't mean the store is obligated to honour it! How are they ripping off Tievoli by charging him exactly what he expected to pay? People really need to STFU sometimes and think about what they're saying before yelling FRAUD FRAUD FRAUD!

Well, I would argue that immediately after the cash register rang up $0.10, Tievoli likely revoked his offer to purchase at $10, and accepted the new marked price of $0.10. Very simple.

The fact is that most stores operate using very shady practices when it comes to pricing discrepancies, and we as a society need to start nailing them.

[HappyPanda]

Woo Hoo,

Free Carrots from Sobeys for me today.

Thanks guys!

[divx]

i got free tomatoes from zehrs last time, was good.

[Mr Nobody]

I got a free 250g bag of chips at Shoppers. Was supposed to be 3 for $6 but they rang up at $2.39 each without a discount on the 3rd one. Ended up getting 4 for $6. :)

[TurboTropic]

Free Nalgene water bottle from Loblaws 2 weeks ago for me. :cheesygri

And I didn't even need to ask.

[AmberMoon]

Managed to snag a block of cheese :) yaaah

[Freelancer-Mountaineer]

I had the most awful experience today at Shoppers Drug Mart.

Saw a humidifier regular price for $79.99, with a sale price of $59.99.

I go to purchase it and it rings up at $79.99. I tell them that the price tag says $59.99.

They go to check and all the sale prices have been TAKEN DOWN within a matter of 10 minutes? Not only the sale price but the regular price as well.

I am furious because they refuse to honour the sale price because they say that they have no evidence of the price tag being there. They say that due to loss prevention, they cannot sell it to me for the price without the tag. I reiterate that someone obviously took down the price just then and there must be record of it somewhere. They tell me that the price shouldn't have been there then because it was wrong. I tell them that is not my problem. Their defense is "We can't sell it to you for that price because we don't have evidence of the price tag because we got rid of the evidence, which is now in the garbage"

They admitted that someone removed the price tags but their defense was the tags were in the garbage then. What a load of BS!

Not only should they have honoured the price, they should have taken the $10 off it too. But they refused to even sell it to me for the sale price.

I am so furious right now. The head office cannot force them to sell it for that price as SDM's are independently owned. I do not even know what good a complaint will do - but I feel it is SO wrong for them to do something like this. It makes me feel that according to what they are saying, that customers SHOULD just rip tags off the shelves everytime they buy something and take it to the till because you NEVER know when someone is going to take them down and NOT honour the price.

Any thoughts / advice on what impact an official complaint actually has on the store? I don't even want the stupid thing anymore but I just don't feel that is right. In fact, it infuriates me to no end.

[Capitola]

I had the most awful experience today at Shoppers Drug Mart.

Saw a humidifier regular price for $79.99, with a sale price of $59.99.

I go to purchase it and it rings up at $79.99. I tell them that the price tag says $59.99.

They go to check and all the sale prices have been TAKEN DOWN within a matter of 10 minutes? Not only the sale price but the regular price as well.

I am furious because they refuse to honour the sale price because they say that they have no evidence of the price tag being there. They say that due to loss prevention, they cannot sell it to me for the price without the tag. I reiterate that someone obviously took down the price just then and there must be record of it somewhere. They tell me that the price shouldn't have been there then because it was wrong. I tell them that is not my problem. Their defense is "We can't sell it to you for that price because we don't have evidence of the price tag because we got rid of the evidence, which is now in the garbage"

They admitted that someone removed the price tags but their defense was the tags were in the garbage then. What a load of BS!

Not only should they have honoured the price, they should have taken the $10 off it too. But they refused to even sell it to me for the sale price.

I am so furious right now. The head office cannot force them to sell it for that price as SDM's are independently owned. I do not even know what good a complaint will do - but I feel it is SO wrong for them to do something like this. It makes me feel that according to what they are saying, that customers SHOULD just rip tags off the shelves everytime they buy something and take it to the till because you NEVER know when someone is going to take them down and NOT honour the price.

Any thoughts / advice on what impact an official complaint actually has on the store? I don't even want the stupid thing anymore but I just don't feel that is right. In fact, it infuriates me to no end.

There is nothing you can do as if you tell a third party (court or SDM management), you have no evidence to back your claim. I know how you feel, but if it will make you feel better, check out their return policy, purchase the item, open it, and return it to the same cashier and tell them you are not happy with your purchase and you want your money back. After all, you are not happy with the purchase!

[krs]

I would still complain - in writing with the model number of the unit, the name and address of the store and the date/time when this happened - to both the SDM head office and the Retail Council of Canada (there is a link in the first post of this thread).
If nothing else, they need to know about stunts like that. I know it's a bit of work, but in the long run it's worth it.
Would be great if you had people's names- sometimes they wear name tags.

What was the regular price of the unit supposed to be? I don't understand their rationale for pulling the regular price tags.

[north77]

I had the most awful experience today at Shoppers Drug Mart.

Saw a humidifier regular price for $79.99, with a sale price of $59.99.

I go to purchase it and it rings up at $79.99. I tell them that the price tag says $59.99.

They go to check and all the sale prices have been TAKEN DOWN within a matter of 10 minutes? Not only the sale price but the regular price as well.

I am furious because they refuse to honour the sale price because they say that they have no evidence of the price tag being there. They say that due to loss prevention, they cannot sell it to me for the price without the tag. I reiterate that someone obviously took down the price just then and there must be record of it somewhere. They tell me that the price shouldn't have been there then because it was wrong. I tell them that is not my problem. Their defense is "We can't sell it to you for that price because we don't have evidence of the price tag because we got rid of the evidence, which is now in the garbage"

They admitted that someone removed the price tags but their defense was the tags were in the garbage then. What a load of BS!

Not only should they have honoured the price, they should have taken the $10 off it too. But they refused to even sell it to me for the sale price.

I am so furious right now. The head office cannot force them to sell it for that price as SDM's are independently owned. I do not even know what good a complaint will do - but I feel it is SO wrong for them to do something like this. It makes me feel that according to what they are saying, that customers SHOULD just rip tags off the shelves everytime they buy something and take it to the till because you NEVER know when someone is going to take them down and NOT honour the price.

Any thoughts / advice on what impact an official complaint actually has on the store? I don't even want the stupid thing anymore but I just don't feel that is right. In fact, it infuriates me to no end.

You have every right to be pissed. Call head office right away. Explain the situation and ask them if this how SDM wants to do business. Tell them you WILL complain to the Better Business Bureau as this violates the Canadian Consumer Protection Act, 2002 (http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/02c30_e.htm), section 3 Unfair practices, and is in violation of SCOP.

I hope you got a few names down of SDM employees who you spoke to to strengthen your 'case.'

Your right SDM are independently owned, but what you went through violates Business Codes and it certainly should be brought to the attention of Head Office.

What SDM was it?

Good Luck, and keep us updated.

[tvwatcher]

I always worry about something like that happening - so when they send someone to check the shelf price, or the sign, I always go with them. One time, at Walmart, when it was taking a long time for someone to come to the cashier to see what the problem was, I ran and grabbed the sign and brought it to the front, just in case.

That still doesn't protect me 100%, but it helps.

[zoro69]

Has anyone else noticed these SCOP signs disappearing?

At Futureshop (where I had the problem couple months back with them refusing to honour it while someone removed the price sign) they weren't in compliance with the code as there was never a sign at entrance or main cash , but there was one stuck to a spot at the corner of customer service counter. Just noticed that scanning code sticker has now been removed at some point after my complaint, so they aren't displaying one anywhere. The manager had told me he'd ensure staff were trained on it...hiding the sign that they participate wasn't what I had in mind! The Bestbuy next door has the code at each cash.

Then off to Shoppers Drugmart while I'm thinking about the code, and see they too no longer have the price scanning code anywhere. They've put up their own large sign near the cash lanes that states "We're commited to price accuracy at the check out" among other things - but nothing about $10 off/free :twisted:

I'm looking for the signs everywhere now to see if more are being removed. Another SHoppers stll has it on theri door/cash

[krs]

I haven't noticed, but then again, I didn't specifically check either.

Why don't you check with the Retail Council what the current situation is.

http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

[north77]

Actually, I have noticed that too. I haven't noticed them posted as visibly they used to be; at one store, they had it posted about 6+ feet up in the air (on the checkout pole.) :-0

[jonkaho]

does Walmart and Zellers have this sign?

[mahjongmaniac]

Has anyone else noticed these SCOP signs disappearing?

At Futureshop (where I had the problem couple months back with them refusing to honour it while someone removed the price sign) they weren't in compliance with the code as there was never a sign at entrance or main cash , but there was one stuck to a spot at the corner of customer service counter. Just noticed that scanning code sticker has now been removed at some point after my complaint, so they aren't displaying one anywhere. The manager had told me he'd ensure staff were trained on it...hiding the sign that they participate wasn't what I had in mind! The Bestbuy next door has the code at each cash.

Then off to Shoppers Drugmart while I'm thinking about the code, and see they too no longer have the price scanning code anywhere. They've put up their own large sign near the cash lanes that states "We're commited to price accuracy at the check out" among other things - but nothing about $10 off/free :twisted:

I'm looking for the signs everywhere now to see if more are being removed. Another SHoppers stll has it on theri door/cash

still seen it lately at BB and at [some] FS stores...


as for SDM, i've never seen it (or rather i've never bothered to notice :P )

-----------

does Walmart and Zellers have this sign?

might depend on the store.

i've seen some do, while others don't.

[[H]ackerK]

Why the heck this thread is coming back? And how the hell this is a Hot Deal?

[just_For_ipod]

Has anyone else noticed these SCOP signs disappearing?

At Futureshop (where I had the problem couple months back with them refusing to honour it while someone removed the price sign) they weren't in compliance with the code as there was never a sign at entrance or main cash , but there was one stuck to a spot at the corner of customer service counter. Just noticed that scanning code sticker has now been removed at some point after my complaint, so they aren't displaying one anywhere. The manager had told me he'd ensure staff were trained on it...hiding the sign that they participate wasn't what I had in mind! The Bestbuy next door has the code at each cash.


hmm. Best Buy/Future Shop ( in implementation stage)

[jonkaho]

it might be hot cause u could get the item for free!

[juched]

I did this at Zehrs a few times. I see the signs posted everywhere, so I know it exists. The first few times they told me!

[krs]

it might be hot cause u could get the item for free!

..............and many people have.

Definitely something that people need to be reminded of every once in a while.

[TeriyakiJack]

First time i've ever heard of this, and I've never been "told" by a cashier about it either. I already get enough looks as it is when a cashier rings something for a higher price than advertised, and I tell them about it. What would make the SCOP more effective is if they mandated that every cashier has the sticker with the policy clearly shown. I've never ever seen such a sticker anywhere, but will be on the lookout for it now, but its devious of them to be taking the stickers away.

[zoro69]

The guy in charge of the code at the retail council already responded and said they are all "supposed' to have the sticker at or near the entrance and at every cash. He wanted to know specific stores so I told him which ones. I think there are quite a few that don't have them both at the entance and cash anymore.

Futureshop/BB do say "implementation stage", but have for years since it was introduced. I wouldn't have thought anything about not seeing it except I know they have recently taken off the sticker.

Of course the parts of the code about the staff will be trained, and the cashier can make a decision seem to be very rarely followed outside the corporate owned grocery stores.

Has anyone ever called the 1-800 #, left a meassage, and got any sort of reply from the retail council (or grocery or drug councils)?

Don't expect to be "told" by the cashier, there is a pretty good chance the arguement will be on as soon as you mention it.

Zellers won't have the sign as they don't particpate. Walmarts all should have it at every cash. I don't think they have it at the self checkout ones here.

[zoro69]

I didn't realize Quebec was handing out decent fines for scanner overcharges
http://www.hour.ca/news/news.aspx?iIDArticle=7150

[hardcoredummy]

Just call a manager. Everytime I use it in Future Shop (even on items that scanner lower), I get the $10 off. The managers know.

How often does this happen to you? Can't say i've ever encountered a pricing error in my favoured.

[zoro69]

Thsi is really interesting, the industry already knows stores don't have the signs and is warning them

http://www.cfig.ca/govscan.asp

[wacow]

First time i've ever heard of this, and I've never been "told" by a cashier about it either. I already get enough looks as it is when a cashier rings something for a higher price than advertised, and I tell them about it. What would make the SCOP more effective is if they mandated that every cashier has the sticker with the policy clearly shown. I've never ever seen such a sticker anywhere, but will be on the lookout for it now, but its devious of them to be taking the stickers away.

No cashier will told u that, u have to tell them according to scan code practice, I am entitle of $10 off....this is what I am told from a cashier at superstore...

[iluvmikeharris]

No cashier will told u that, u have to tell them according to scan code practice, I am entitle of $10 off....this is what I am told from a cashier at superstore...

There is nothing in the code description that says you have to tell them. Why should they not automatically follow procedure if someone doesn't call them on it? If they have adveritised specials, do you pay full price if you don't tell them you "know" they're discounted????

[jackass_ca]

They won't tell you, cuz they have no idea usually. I was at Walmart and tried to invoke the code and I think she thought I was crazy. Called the manager over, and she explained that it did not apply, as there was an incorrect price on the item. I thought she was full of it, but it does state "If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price" you are blah blah blah! So, they can put as many incorrect prices on as many items as they see fit and will never have to honour the code, just have to give you the lower price of the ticket!

[methyl]

Got multivitamins for free at a Toronto-area Superstore.
500mg 250 caplets Exact brand Multivitamins with minerals. Price on shelf = 9.49, plus there's a $2 off coupon in the week's flyer, scans at 14.something. Customer service credited 9.49 without me even asking what their policies are.

[LBJackal]

Wow, this is a long thread. Anyway, I used to work at Canadian Tire and my manager told me to make sure all the price tags were in front of the correct items or else people who saw the wrong price would get the item for free/$10 off or whatever. I never thought much of it until now, kinda forgot actually.

[SRTST]

The price tags clearly (sort of) state the item they are for. I wouldn't ask
for a SCOP reduction because something si misplaced. However, If they've
left last weeks tags up, I'm in like Flynn, even though the dates are there.

[krs]

Then off to Shoppers Drugmart while I'm thinking about the code, and see they too no longer have the price scanning code anywhere. They've put up their own large sign near the cash lanes that states "We're commited to price accuracy at the check out" among other things - but nothing about $10 off/free :twisted:


Which Shoppers?

I complained about this issue in general to the Retail Council and they sem to be taking this seriously.

[krs]

They won't tell you, cuz they have no idea usually. I was at Walmart and tried to invoke the code and I think she thought I was crazy. Called the manager over, and she explained that it did not apply, as there was an incorrect price on the item. I thought she was full of it, but it does state "If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price" you are blah blah blah! So, they can put as many incorrect prices on as many items as they see fit and will never have to honour the code, just have to give you the lower price of the ticket!

That actually seems to be a bit of a loophole. I brought this up about Walmart in this thread way back when.........many Walmart prices are printed right on the box of the merchandize, so theoretically the code does not apply.

However, I must say one thing for Walmart, at least the ones i go to.......I have never ever had a scanning price problem with a purchase from them, and I but quite a lot there.

[zoro69]

Which Shoppers?

I complained about this issue in general to the Retail Council and they sem to be taking this seriously.

Its one at cataraqui in Kingston. Haven't been out there since to see if anything changed. Retail council guy said he'd pass the info to the head offices if I gave hin the specifc stores. Didn't respond at all after I replied with the stores. Not that I asked for a reply, but kind of expected there would be some acknowledgement the info was received and would be dealt with.

I haven't caught a scanning error there (rarely shop there or any shoppers), but I'm very familiar with the post offices in the other 2 shoppers that share ownership with this one. His postal counters are the worst in the city, with rampant overcharging and otherwise bad service, and its been clear management couldn't care less.

[krs]

...........postal counters are the worst in the city, with rampant overcharging and otherwise bad service, and its been clear management couldn't care less.

Thanks.........I'll reply to the council and see what happens.

As far as postal outlets are concerned - I have had tons of problems in the beginning (I think not training the staff was a big problem).....now I always look up the postage on the Canada Post website and have that info in my back pocket.
For me, in Belleville, the postal overcharging problems have gone away..........but postage has become quite expensive over the last few years.

[zoro69]

There is nothing in the code description that says you have to tell them. Why should they not automatically follow procedure if someone doesn't call them on it? If they have adveritised specials, do you pay full price if you don't tell them you "know" they're discounted????

Confirmed from retail council, no need to tell participating stores anything but the price is wrong and they are to automatically apply the $10 off or free item part . Of course we all know how likely that will happen is...

At least one of the 2 stores I sent them that don't have signs has now ordered some to put up.

[Vinman]

I just got back from my usual Wednesday (day off) shopping trip to Walmart, and as I was leaving, I noticed they had X-Men Legends 2 PS2 for $19.99, matching BB.

So I decided to snag it, then the sales lady proceeded to ring it up at $29.99, and when I replied it was on sale at $19.99, she looked at me like I was an alien. She again asked for the $29.99+tax, and after I said no, she finally huffed and puffed to the aisle, coming back red-faced and apologetic and stated it was actually on sale.

So I casually mentioned that due to the scanner code of conduct, that I was entitled to a discount (I should have gotten one just for being brow-beaten for the $29.99), and again she looked at me like I was an alien.

I asked a few more times if she knew what I was talking about, and it seemed she lost her ability to speak English, and she just punched in $19.99 and put her hand out. As there was a line forming, I just paid, and as luck would have it, I had to be home in 10 minutes, so I had no time for Customer Service.

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

[Kwirky]

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

Don't shop at Walmart ;)

[zoro69]

Yes, for sure call the retail council and complain. I have my doubts, but the guy in charge of the code insists they deal with all calls. The clerk was in violation of the code by not automtically taking $10 off, you shouldn't have had to say anything (as confirmed by retail council). Don't let this be another whine about it on rfd an we never hear anymore more about it because the poster coulnd't be bothered situation. Stores tend to offer more then the code requirement when you have to complaint to get them to honour it...

[SRTST]

I think you should go back and kick Walmart butt
but be polite.

[Vinman]

Okay, I'm going to call Walmart Customer Service tomorrow and if they don't make good, then I'll call the Retail Council and then head back to Walmart either tomorrow or Friday and see if someone wants to clear it up.

I am more than ready to ruffle a few feathers, I just had absolutely no time to spare today.

[Vinman]

I should also mention that I have had RCSS honor this stuff right out of the blue. Two times in fact, one was a game that I got $10 off and the other was a toy that I got for free.

Both times, I mentioned the mistake, the clerk made a call and immediately deducted the amount without saying a word.

Let me tell you, RCSS gets a lot of my money now, and now that FS and Zellers have opened up close, those cheapskates at Walmart are slowly becoming inconsequential.

[krs]

Okay, I'm going to call Walmart Customer Service tomorrow and if they don't make good, then I'll call the Retail Council and then head back to Walmart either tomorrow or Friday and see if someone wants to clear it up.

I am more than ready to ruffle a few feathers, I just had absolutely no time to spare today.

If you really want to "ruffle a few feathers" tell them you of course also expect to get compensated for having to make an extra trip to clear up their mistake.

I'm starting to do that now when a store gives me the run-a-round and expects me to come back to sort out their problem.

Haven't gotten anywhere yet with this, but I don't think it's unreasonable. My time is as valuable as the next persons and driving a car there and back isn't free either.

[zoro69]

In a different shoppers tonight to pick up some stamps...and see they too have now removed all their code signs from entrance and all cashes. Seems to be a growing trend.

[cor]

I am going to call the toll free number for the experiences that I have had recently.

On Monday I was at Safeway at Sunwood Square in Coquitlam. I bought some advil and the shelf tag said $5.99 reg. $7.69. Well, it scans $7.69 at the cash and I didn't notice until after I paid. I go to Customer Service and the clerk says we can give you the sale price but we don't give it for free since the shelf tag had a date on it. I asked to speak to a manager and when she comes down, her name tag said 2nd assistant manager.

Anyway, the manager says the same thing, then the first clerk goes ahead and says "I was right! We only give the sale price" I could not believe it! And she procedes to refund me the difference for the sale price. I then explained that how am I supposed to know what that date means, and that the code only applies to some items in their store and the code does not mention anything about dates. So the manager says she'd do it this one time only but really they only give the sale price.

I wait for my money, then fill out their return form then tear a piece off and write down the 1-800 number and give the 1st clerk the form back and I leave. The clerk was mad I took a piece of their paper!

A couple of weeks ago, I bought some baby shampoo at RCSS and it rang up at $3.49, the shelf said $2.92 so they said it would be free but I still had to pay the tax. I don't remember that being in the code, and it was only 42 cents so I paid it. But I am going to call and complain.

Has anyone else had similar exeriences at these stores or with shelf tags with dates on them? How was it handled?

Cor

[zoro69]

The dates are irrelevant and you don't have to pay any tax on the free item or $10 diso****. If any displayed or advertised price is lower then it scans then the code applies

[Becks]

I just got back from my usual Wednesday (day off) shopping trip to Walmart, and as I was leaving, I noticed they had X-Men Legends 2 PS2 for $19.99, matching BB.

So I decided to snag it, then the sales lady proceeded to ring it up at $29.99, and when I replied it was on sale at $19.99, she looked at me like I was an alien. She again asked for the $29.99+tax, and after I said no, she finally huffed and puffed to the aisle, coming back red-faced and apologetic and stated it was actually on sale.

So I casually mentioned that due to the scanner code of conduct, that I was entitled to a discount (I should have gotten one just for being brow-beaten for the $29.99), and again she looked at me like I was an alien.

I asked a few more times if she knew what I was talking about, and it seemed she lost her ability to speak English, and she just punched in $19.99 and put her hand out. As there was a line forming, I just paid, and as luck would have it, I had to be home in 10 minutes, so I had no time for Customer Service.

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

Since u have time now, just go back and buy the same product you bought and invoke the SCOP thing again. And, of course, return the product you originally bought.

[Becks]

First of all, everyone here should print out a copy of the SCOP and put it in their wallet!! This will give you confidence whenever you have to enter into a showdown with a making-up-the-rules-as-they-go-along retail worker or manager.

Everyone should also read the SCOP and know what is does and doesn't cover.

Finally, everyone, remember to memorize the retail manager/worker's name who is giving you trouble. That way, when you make a complaint about how they didn't follow the SCOP rules, someone will be accountable for their mistakes.

[jdewit]

I asked a few more times if she knew what I was talking about, and it seemed she lost her ability to speak English, and she just punched in $19.99 and put her hand out. As there was a line forming, I just paid, and as luck would have it, I had to be home in 10 minutes, so I had no time for Customer Service.

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

Sadly, 95% of Walmart cashiers have no clue about SCOP, despite the fact that there's a sticker right by their till. It's usually easiest to pay the cashier & head straight to customer service for a refund. Time permitting, of course.

[Vinman]

Since u have time now, just go back and buy the same product you bought and invoke the SCOP thing again.

Oh, I bet they've corrected it by now.

[doraemi]

i've tried doing it at walmart last fall, and the cashier told me they are NO longer participating the code of practice, so I couldn't get it

i was like BS

[zoro69]

Got a response from SHoppers that they are having the first store that removed the signs put them back up "plus others in the area" so it sounds like more then I know about had removed them.

I had emailed the drug association when I noticed the second one - no response. Add that to no email response from the independent grocery council a while back, no response to a 1-800 complaint about a grocery store, and no resposne to a 1-800 call about retail council store. Picking someone's specific email off the retail council page is the only response I've ever gotten about the code (and it was quick)

[GerryDavid]

i've tried doing it at walmart last fall, and the cashier told me they are NO longer participating the code of practice, so I couldn't get it

i was like BS

A friend works in the electronics section of walmart and I asked him if he knew about the code, has he used it, etc. And he does know about it, but only gives it if the customer asks for it. And this was only a month and a half ago, so it doesnt sound like walmart has stoped participating, hehe.

Did you ask for the manager? :0)

[zoro69]

WIth the email I received from retial council stating the customer need only point out the incorrect price and the store should automatically do the code part I will no longer be pointing out the code and arguing with staff. I'll take whatver they give me and then pursue complaints about not honouring the code later, with an expectation the store will do better then $10/free if I'm inconvenienced by having to go back to the store

[lynk]

I was at a grocery store that participates in the SCOP. They had a special where you get a free bottle of salad dressing when you buy a package of salad. So I got the salad, but the dressing still rang in at regular price. I pointed out the error to the cashier, and she (eventually) took off the amount for the dressing.

So, by giving me the dressing for free (which was just the original special), does this sastify the SCOP, or should there have been an additional discount?

[dgs]

A friend works in the electronics section of walmart and I asked him if he knew about the code, has he used it, etc. And he does know about it, but only gives it if the customer asks for it. And this was only a month and a half ago, so it doesnt sound like walmart has stoped participating, hehe.

Did you ask for the manager? :0)

I did a scanning code of practice on Saturday in Walmart - the sign is still up at the customer service desk - they do still participate. What a headache though - I had to go to customer service because it had already been scanned through. They were happy to reduce the price to the ticket price until I mentioned the code of practice. I am not sure they got it right however - they charged me the scanned price less 10 rather than the ticket price less 10 - was 29.99 but came through at 32.99 - ended up paying 22.99 plus tax. Is that right?

It would be useful if we had a sticky somewhere with a list of participants in the scanning code of practice. Walmart is one of the worst offenders at repricing on scanning - everybody should enforce the code of practice on them. While I was there I saw 3 or 4 people coming to customer service to ask for a price adjustment because something scanned through too high - not one of them asked for the code of practice and not one of them was given it.

[DaVibe]

The other day I bought a CD from FutureShop for about $13.99 but it came in as $14.99 and I didn't notice until I paid and walked 5-10 steps out of the store. I figured what the heck, since I'm still "here", why don't I get them to fix it for me ...

Turns out I had to wait in the "Returns" line which took long enough. While in line, I'm thinking to myself, there's a code of protection for this, so I get to the counter and asked about the policy and the guy told me "You get 110% back" ... yeah, of the screwed up price.
I got back $1.10 back.

THIS doesn't sound right to me. Anyone have any idea? Thanks.

[krs]

I am not sure they got it right however - they charged me the scanned price less 10 rather than the ticket price less 10 - was 29.99 but came through at 32.99 - ended up paying 22.99 plus tax. Is that right?


Walmart definitely participates -
And yes, you should have received $10 off the corrected price - this is very clear in section 1.1 the policy:

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

It would be useful if we had a sticky somewhere with a list of participants in the scanning code of practice.
Go to the very first post in this thread and click on the link.
The complete policy is there as well as a list of all participating chains and stores.

[krs]

The other day I bought a CD from FutureShop for about $13.99 but it came in as $14.99 and I didn't notice until I paid and walked 5-10 steps out of the store. I figured what the heck, since I'm still "here", why don't I get them to fix it for me ...

Turns out I had to wait in the "Returns" line which took long enough. While in line, I'm thinking to myself, there's a code of protection for this, so I get to the counter and asked about the policy and the guy told me "You get 110% back" ... yeah, of the screwed up price.
I got back $1.10 back.

THIS doesn't sound right to me. Anyone have any idea? Thanks.

The policy is really simple and straight forward in most situations.

For items $10 or less you get the item for free;
for items more than $10 you get $10 off the correct price.

So in your case you should have received $10 off the $13.99.

Maybe one should print out the policy and the list of participatig stores and take it when one goes shopping.

Scanning Code (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

[DaVibe]

The policy is really simple and straight forward in most situations.

For items $10 or less you get the item for free;
for items more than $10 you get $10 off the correct price.

So in your case you should have received $10 off the $13.99.

Maybe one should print out the policy and the list of participatig stores and take it when one goes shopping.

Scanning Code (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

I completely agree with you and I would have but it was really for $1 change and not for THIS entire thing ... plus it was the same day and I was at work, so I had no access to printing out this information.

Anyways, I've since phoned the number and filed a quick complaint. Hopefully I get some answers that way because the way I saw the information was the way you just wrote it down. I even work at Shoppers Drug Mart and obey by it, so I don't know why people at FutureShop wouldn't be aware of it ... return central, that's for sure.

[krs]

..........so I don't know why people at FutureShop wouldn't be aware of it ... return central, that's for sure.

Well, Walmart can't seem to get it right either - just check a few of the posts on page 20.

[krs]

Walmart is one of the worst offenders at repricing on scanning

Must be your particular Walmart.
The ones here in Belleville and Trenton have always had their scanned prices correct - Zellers however is another story

[jon604]

They forgot to change the price from a sale for a case of juice at the Real Canadian Superstore. At the checkout the manager came and gave $10 off. The cashier wondered why but the next customer in the line up knew about this code of practice and said good for you (stick it to the man).
This only applies to the 1st item so you can't buy multiples and expect to get them all free.

[krs]

I was at a grocery store that participates in the SCOP. They had a special where you get a free bottle of salad dressing when you buy a package of salad. So I got the salad, but the dressing still rang in at regular price. I pointed out the error to the cashier, and she (eventually) took off the amount for the dressing.

So, by giving me the dressing for free (which was just the original special), does this sastify the SCOP, or should there have been an additional discount?

Interesting scenario.
This situation is not covered by the scanning policy and you received the item for free (which is the best discount offered on any item that falls under the scanning policy), so I doubt you're entitled to anything more.

However

The purpose of the Code is to:

1. Visibly demonstrate retailer commitment to scanner price accuracy;

............and to accomplish this, the retailer incurs a penalty if the scanned price is not accurate.

In your case, there was no retailer penalty, which is contrary to the intent of the policy.

Maybe the Retail Council need to look at, and address, this situation.

[GerryDavid]

They forgot to change the price from a sale for a case of juice at the Real Canadian Superstore. At the checkout the manager came and gave $10 off. The cashier wondered why but the next customer in the line up knew about this code of practice and said good for you (stick it to the man).
This only applies to the 1st item so you can't buy multiples and expect to get them all free.

Hehe, go back later and if they didnt fix it, go for another scop. Thier fault for not changing it when they were aware of it. Repeat, hehe.

for the poster that got something at walmart, what was it? Maybe some here might be interseted in saving $10 off of something, hehe.

[zoro69]

Make sure you makes complaitns everytime they do not honour it properly. THe walmart case emntioned the csotemrs should not have to make any mention of the code as the store is to automatically honour it when customer points out a scanning error.

If anyone leaves a message on the 1-800 line and hears back post the result ( I never heard a thing the 2 tiems I called it). I've found the rep at the retail council very willing to exchange emails, so thats a route to go if you still gave a problem (while the rep at the drug council ignores emails altogether). I'm up to reporting 3 local SHoppers for removing all their scanning code signs entirely.

If you complain there is a good chance you'll end up with more then the free/$10, eg Futureshop gave me $20 gift card.

[krs]

I'm up to reporting 3 local SHoppers for removing all their scanning code signs entirely.


Which ones are those?
I wouldn't mind complaining about that as well because it is starting to become a trend at Shoppers. Happened in Kingston not too long ago as well.

[cor]

Make sure you makes complaitns everytime they do not honour it properly. THe walmart case emntioned the csotemrs should not have to make any mention of the code as the store is to automatically honour it when customer points out a scanning error.

If anyone leaves a message on the 1-800 line and hears back post the result ( I never heard a thing the 2 tiems I called it). I've found the rep at the retail council very willing to exchange emails, so thats a route to go if you still gave a problem (while the rep at the drug council ignores emails altogether). I'm up to reporting 3 local SHoppers for removing all their scanning code signs entirely.

If you complain there is a good chance you'll end up with more then the free/$10, eg Futureshop gave me $20 gift card.

I left a message on the toll free number and I did hear a response a few days later. I explained the situation where I bought some advil at Safeway, the old sale tag was still up but it scanned at reg. price. I went to CS but they said they only give the sale price when an old tag is left up. I argued until they gave the item free and I still called to complain.

When I left my complaint, the SCOP people said the Safeway manager would be made aware of this and he may call me back. He did call about 2 days later and he said I was right, if the old sale tag is left up, the SCOP should apply and he would let his staff know.

I was happy with that, and if I had to I would call the toll free number again.

Cor

[zoro69]

Yes thats shoppers in kingston, the 2 downtown and cartaqui. i know 2 have put them back up after my complaint and i assume the 3rd will be if they haven't by now. Pretty strange they'd just suddenly peel all the stickers off.

[Prof]

Bought 3 items yesterday at Safeway. I was overcharged on two of them! I rarely check my receipts but because the amount seemed high for such a small bundle, I did this time. Initially, I only picked up on the first. The supervisor apologized and was going to refund the difference. I look again at the receipt and noticed the 2nd item looked wrong. I walked over to the bunk and sure enough, it was wrong too. Right at the customer service counter under glass was the notice for the scanning code. At this point I asked for the item free which they then gave me. I don't believe I would have received it free had I not asked. Pretty sad, 2 of 3 tagged wrong and both in the store's favour.

[almostfreeman]

Go Zoro go ! Price scanning errors happen way to often even among retailers that purport to adhere to this code. I'm glad someone is lookin out for me. :)

[GerryDavid]

Bought 3 items yesterday at Safeway. I was overcharged on two of them! I rarely check my receipts but because the amount seemed high for such a small bundle, I did this time. Initially, I only picked up on the first. The supervisor apologized and was going to refund the difference. I look again at the receipt and noticed the 2nd item looked wrong. I walked over to the bunk and sure enough, it was wrong too. Right at the customer service counter under glass was the notice for the scanning code. At this point I asked for the item free which they then gave me. I don't believe I would have received it free had I not asked. Pretty sad, 2 of 3 tagged wrong and both in the store's favour.

Go back later to see if they corrected the prices, if not get it free again. *smirks*

[cor]

Go back later to see if they corrected the prices, if not get it free again. *smirks*

That happened to me at Save On Foods. I bought some salsa and it was priced wrong for over 2 weeks, I ended up getting 1 free on 2 different days.

Cor

[GerryDavid]

That happened to me at Save On Foods. I bought some salsa and it was priced wrong for over 2 weeks, I ended up getting 1 free on 2 different days.

Cor

May as well go back daily or more often until they fix it, hehe. Its thier fault for not changing it when it was brought to thier attention, while other customers are getting ripped off.

To bad zellers isnt part of this deal or I coulda got some film for free. They had kodak iso 200 film for $2.97 but it rang up at $3.50something. so I went to customer service and asked if they had the scop but she said no. I was sure they did. Since I was there I got my 60 cents back, felt super cheap to, hehe.

*side note, I went to 5 or 6 stores trying to find kodak iso 100 film and no one had it. The grocery store *spot #6* had a no name iso 100 but it expiired march of 2005, and none of the films had prices. You would think there would be lots of film around for Canada day. Hehe, but luckily I remembered I had some in the freezer that I got free from kodak 2 years ago, so I used that*.

[chimp69]

I dont understand it scanned cheaper both times for the 1st guy, and was tagged more expensive. and he still got this deal. I think he is confused

[GerryDavid]

I dont understand it scanned cheaper both times for the 1st guy, and was tagged more expensive. and he still got this deal. I think he is confused

Its not suppose to work that way, but people dont usually know much about this let alone how its suppose to work, so sometimes you can get the $10 taken off if its even cheaper than its suppose to be.

[zoro69]

Hmm, I was wrong. Almost 2 months since I raised the issue with SHoppers of their local stores removing the scanning code signs one still doesn't have any. Got a quick response from CACDS from asking them what time frame then consider acceptable for participating stores to replace missing required singns (after ignoring previous email to them) just stating "we'll forward it to shoppers again".

[Kitana]

I'm so in love with this site and forum!!

Yesterday after getting home from Superstore I noticed that the Canada Day cooler (for 24 pack of cans) didn't come up at 50% ...instead it rang up regular price at $14.98...after reading this thread here last night I went back to the store today...I went to cust service and had to show the Mgr the sign that said 50% (cause they didn't have any price checkers)....on our way back to the cust serv desk I said that I guess I'll be getting all of my money back because the item's correct price is under $10...she agreed. I also noticed while I was waiting in line to be served that there is a sign on the wall at the back of cust serv about the scanning ethics code.

Sweet deal! Thanks everybody!!

Kit

[mahjongmaniac]

I also noticed while I was waiting in line to be served that there is a sign on the wall at the back of cust serv about the scanning ethics code.

some stores that really do follow the SCOP do advertise it in big signs somewhere in the store (CS desk, entrance, etc), but some only advertise that they follow the SCOP on a small piece of paper like those on cash registers...

i think the last time recall seeing it at RCSS, it was only stickied on the cash registers.

[ben2003]

Hi, I bought something in GAP. But now I just find they charge me my credit card twice. Should I get some money back?

Thanks a lot.

[Explode]

I was told that this code is in effect for anyone using a scanner so they can not say they aren't appart of the code. If they scan they have to give you it or you can have the store fined and im sure it is a much higher price to pay that $10. Keep in mind most employees would never be told this so they wouldnt offer it or believe you :D No frills has it posted right at the cash.

[Feb30th]

I was told that this code is in effect for anyone using a scanner so they can not say they aren't appart of the code. If they scan they have to give you it or you can have the store fined and im sure it is a much higher price to pay that $10. Keep in mind most employees would never be told this so they wouldnt offer it or believe you :D No frills has it posted right at the cash.

You guys gotta remember this is a VOLUNTARY CODE!!! It's up to the retailer to follow the code or not... Of course they will not be fined by not honouring the code.

[krs]

You guys gotta remember this is a VOLUNTARY CODE!!! It's up to the retailer to follow the code or not... Of course they will not be fined by not honouring the code.

The way I understand it, the code is voluntary only as far as signing up for it (or not) is concerned, but once a retailer has signed up for it, he MUST abide by the code.

[zoro69]

Yes its voluntary to particpate. Once they participate they can't claim its voluntary so don't have to honour it...however there is absolutely no penalty nor anything anyone can do about it if they don't honour it. The industry councils that "police" it to some extent are funded by and working for the stores, not consumers. Outside of QC this is not a government program.

The problem is between Mr VP at head office that decided the chain should participate and the lowly retail clerk that is suppose to honour it someone either failed to inform the peson below them or made their own decision they should take it upon thamself to try and save the store the $10.

Completely bizzare - Shoppers has responded to my latest inquiry on why one of their stores does not have the required signage (2 months after I first informed them their local stores were removing them) admitting they don't have them on their cashes but with a detailed description of where they do have signs, including at their entrances. The problem is none of the signs described actually exist.

[almostfreeman]

Yes its voluntary to particpate. Once they participate they can't claim its voluntary so don't have to honour it...however there is absolutely no penalty nor anything anyone can do about it if they don't honour it. The industry councils that "police" it to some extent are funded by and working for the stores, not consumers. Outside of QC this is not a government program.

The problem is between Mr VP at head office that decided the chain should participate and the lowly retail clerk that is suppose to honour it someone either failed to inform the peson below them or made their own decision they should take it upon thamself to try and save the store the $10.

3. RETAILERS’ RESPONSIBILITIES
3.1 Retailers will apply the Code, both in letter and in spirit.
3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high
level of scanner price accuracy.
3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a
conspicuous location near the store entrances. Retailers will display the sign attached hereto
as Attachment 2 at each checkout station within their stores.
3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.
3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and
readily accessible for customer reference.

Completely bizzare - Shoppers has responded to my latest inquiry on why one of their stores does not have the required signage (2 months after I first informed them their local stores were removing them) admitting they don't have them on their cashes but with a detailed description of where they do have signs, including at their entrances. The problem is none of the signs described actually exist.

I applaude your efforts Zorro69, and hope that you will continue to "encourage" SDM to live up to their commitment to this code of conduct. I regret that I hadn't followed up on an issue I had with them some time ago where I received an equally flippant response from head office. They violated my rights under the "Personal Information Protection and Electronic Documents Act" without any regard or apology. Unfortunately, I wasn't prepared to spend the time necessary to file and follow up on a complaint to the privacy commissioner on this matter. I doubt I am the only one who has had similar problems with Shoppers but hasn't followed up on the matter because of the time and effort required to pursue the issue.

Maybe you could take some photos of the locations where they purportedly exist, possibly including a copy of this weeks flyer somewhere in the photo to establish an approximate date when the photo was taken. ( maybe you can think of a better way to do this perhaps even a witness or two ). Good Luck and keep us informed!

[mahjongmaniac]

You guys gotta remember this is a VOLUNTARY CODE!!! It's up to the retailer to follow the code or not... Of course they will not be fined by not honouring the code.

i beg to differ....

the QCers claim that the SCOP is "THE LAW"... :P

[krs]

i beg to differ....

the QCers claim that the SCOP is "THE LAW"... :P

Does anyone know what the actual provincial law in Quebec is?
Same deal with the $10 max off or something more severe?

I assume, in Quebec there is a penalty as well if the retailer refuses to comply.

[cipher]

Here's my experience with Superstore on the code of practice. Today I saw a sign for 1.13 KG of Kellogg's Vector cereal. The sign read that the price was $6.79 for the first two and $9.29 for anything over the 2 limit. I picked up two boxes and went to pay for them along with the rest of my groceries. I paid for the groceries and started walking out and checking over my receipt at the same time. I discovered that they charged me $9.29 for each box of Vector!!! So I went to customer service and they gave me back $11.79...so I got one box free and they refunded the difference for the second box. A pretty good deal!

[Hellfire]

I have one from Superstore too, was about a month ago now. Picked up a box of PC short bread cookies and it was suppose to be $11.99, on my way out when I checked my receipit it was $12.69. So I left everything in the car, headed back to get it adjusted however there was a large line up at the return desk, so I decided it would be faster to grab a new box and SCOP em.

Got the SCOP done no problem, cashier had no idea, but Manager knew what to do, and by then the line was gone so I went from the till to the return desk and used the first recepit I had.

$1.99 for a box of Short Bread cookies :)

[Mr. Bean]

Here's my experience with Superstore on the code of practice. Today I saw a sign for 1.13 KG of Kellogg's Vector cereal. The sign read that the price was $6.79 for the first two and $9.29 for anything over the 2 limit. I picked up two boxes and went to pay for them along with the rest of my groceries. I paid for the groceries and started walking out and checking over my receipt at the same time. I discovered that they charged me $9.29 for each box of Vector!!! So I went to customer service and they gave me back $11.79...so I got one box free and they refunded the difference for the second box. A pretty good deal!

What location was this? I'm going to Superstore tomorrow and if we're in the same area it'd be interesting to see if they fixed their scanners or not :)

[Steeve Urkel]

I just got this to work at Superstore today.

I was buying a Neutrogena product and the shelf sign said $4.28, I get to the cash and it scnned in at $5.30!

the cashier tried 3 times to get the right price and each time it was scanning wrong, then she couldn't figure out how to redo my bill.

So, she went to get someone to help her and check the price on the shelf.

This was all before I even mentioned the SCOP!

Then while she was gone, I suddently remembered the use the policy and asked her about it. She told me she had never heard of it and I should go to customer service.

I was nice and told her "really, you're working at the cash and do not know the store policy?"

She was just really confused or pretending to be.

So, I ended up going to cust service and the guy there scans my item and it rings in at an entirely different price again!
The service guy ended up giving me a $10 credit on my visa, as he was just really confused and the product was now scanning at 9 something... :confused:

I think I now know why they are called "stupidstore" now.

I just wish I could mystery shop them to do SCOP's and write reports about it!

[Steeve Urkel]

Here if anyone wants the list of participating stores, it's on their website:

CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Shoppers Drug Mart
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[cipher]

What location was this? I'm going to Superstore tomorrow and if we're in the same area it'd be interesting to see if they fixed their scanners or not :)

I'm in Winnipeg. I think that someone forgot to take down the sign that said the Vector cereal was $6.79. It's probably the price from last week. Anyways, the Superstore prices are changed every week on Saturday, so I guess that's when most of the price errors occur.

[Mr. Bean]

I'm in Winnipeg. I think that someone forgot to take down the sign that said the Vector cereal was $6.79. It's probably the price from last week. Anyways, the Superstore prices are changed every week on Saturday, so I guess that's when most of the price errors occur.

Thanks. I'm in Vancouver. But I'll check it anyways.

I presume that store scanners systems errors are specific to the store? i.e. that the price changes are set by each store vs. done remotely by Head Office, etc. Anyone know?

[Konowl]

Thanks. I'm in Vancouver. But I'll check it anyways.

I presume that store scanners systems errors are specific to the store? i.e. that the price changes are set by each store vs. done remotely by Head Office, etc. Anyone know?

Head office, with a small number specifically done by each store (to clear out overstock etc).

[Gigi08]

Went to Shoppers at Yonge/Bloor and bought the package of Sensodyne that included 2 tubes of toothpaste and a toothbrush. The sign read $7.99 but it rang up at 8.99. I did not realize this until I had walked out fo the store so I went back. The guy at the cash was about to do a refund when I mentioned SCOP and got the item free!

Thanks!

[Tijuana]

how do you imply that they are suppost to sue this practice? Like with the sensodine, what do you say to teh cashier?

[Lucette]

Thanks. I'm in Vancouver. But I'll check it anyways.

I presume that store scanners systems errors are specific to the store? i.e. that the price changes are set by each store vs. done remotely by Head Office, etc. Anyone know?

They are done by each store. The only prices set by head office are flyer items.

[force18]

With our Sobeys (I was in the file matience office) all of our prices were downloaded to the server from head office with what they thought we should sell at, if you wanted to change the non flyer items since we had to follow flyer prices you could print a report and the owner would go and tell us how much to mark up or down in points. When you run specials and clearence you manually change the price and have to send them to the registers. Also, a problem occurs when someone new is in the office and they forget to send to registers or scales even though you changed the price. On sale chaneovers the signs are suppose to be pulled friday for saturday so this wouldnt happen. I know our Sobeys gave free under 10$, but we also wouldnt honor it if there was a different products sale tag as anyone could change it.

[Gigi08]

how do you imply that they are suppost to sue this practice? Like with the sensodine, what do you say to teh cashier?


I just asked him nicely. "Am I not supposed to get it free since it rang up at a higher price than advertised?"

No hassle. They do not even have their signs up.

[patrob]

Wal-Mart, Can-Tire, Shoppers, No-Frills, Fortinos & even Costco.....but not Zellers. I asked the manager why they don't have this policy and she told me that I should call the head office to find out why, since she had no explanation for me :mad: You would think that such a big Canadian store would take part in this great practice :) .

[brunes]

We tried this at our local grocery store, they had toe code of conduct posted. BUt the rep said that it only applied if you were *billed* the higher price - as in, because we pointed out the mistake before we paid, and they corrected it, that we didn't get the discount.

Has anyone ever had this happen before? It seems wrong to me (that they didn't follow the code).

Is there any recourse if they didn't?

[DaVibe]

A follow up to one of my posts about a problem at FutureShop ...

With the policy in hand (wasn't needed, but I wanted to have it on me) I went back to correct the price that was scanned wrong.
I explained the policy to the guy who was completely confused, had to ask a few people about it, then went on the Internet with another staff member to find it (while I'm in the back going "Excuse me, I have it right here if you're looking for it!") ...

Didn't really know what he was doing and because I paid, put in a $10 refund, plus the taxes so got back $11 something. Not really a problem, since this was the 3rd time I had been in the store.

P.S. The customer service number I called to file a complaint DID in fact call me back and asked me to call her back (got my answering machine) if there were any problems (she was going to get FS to pay me back) ...

Excellent thread.

[DaVibe]

We tried this at our local grocery store, they had toe code of conduct posted. BUt the rep said that it only applied if you were *billed* the higher price - as in, because we pointed out the mistake before we paid, and they corrected it, that we didn't get the discount.

Has anyone ever had this happen before? It seems wrong to me (that they didn't follow the code).

Is there any recourse if they didn't?

As a cashier, I'm thinking about this as I'm scanning items these days ... that if something goes in wrong, it can be corrected and there's no problem.

The issue is that it has to be scanned correctly, whether you're paying or not. Can you imagine if you had to pay, THEN go back for a refund? All the paper work and what a waste of time. Trust me, I KNOW (reference my time at FutureShop and standing in the "Returns" line for 20 minutes) ...

Let them scan it, maybe scan another item and go "Well, you scanned that item wrong" and point to the previous item ... at that point, I think it would be considered "purchased" ...

Even so, if you pointed it out as the item went through, that's fine in terms of the code (read up on it, maybe bring it with you for them in this case) because you can say the cashier would have done nothing to fix it.

I think they were giving you a hard time because they didn't want to give you the item. Fight them on it.

[krs]

Does anyone know how this works in Quebec?

From what I can gather, the code does not apply in Quebec because there is a provincial law covering that, and the law of course overrides a voluntary code.
I can find references to this law on the web, but not the law itself.

I was overcharged on two items (out of four!) at Canadian Tire in Montreal yesterday and want to go back to complain, but I want to be prepared with he facts when I do. There was nothing posted at vthe store itself.

[intelmic]

yes it does apply in quebec in major chain stores such as CT

I just got free candies the other day.


This regulation exists because there is 2 methods to charge a purshase.


- scanning method to charge you

- individual price tag on each item and the cashier enters the price manualy


This rules was implented because shops save a lot of money by not putting a price tag on every items.

So if you go to a shop where they scan the product and you get overcharged, most of the time the rule will apply. And look out for that red & white poster near cash registers telling you about the rule.

[krs]

If you look at the list of stores posted at the retail council site, it specifically states:

"Jean Coutu (NB and Ont only)"

Why do you think Jean Coutu in Quebec was excluded?

[Hollasa]

I had a recent encounter with this - I was at Save on Foods, and a sale priced booked rang up at $24.99, instead of $3.99. Discovered this when walking out, so went back to clerk. He wasn't too good at handling this, and when I pointed out the scanner code (it's right next to you, next to the till? this thing?) he claimed that it didn't apply, as "this book has like three different bar codes on it!). Given that it was for $3.99, I had frozen things, it was very hot, and I had two small children with me, I decided not to pursue it further at that time.

However, I sent in a complaint from their website, and had a great chat with the manager of the store later. He asked for the bar codes on the book, so as to get it properly into the computer, and for the clerk's name, so that he could bring him up to date on how these things work, and said that when I'm next in the store, stop by the service desk and receive my $3.99 and his apology.

One thing about Save On Foods - when they do make errors (which is rare), they handle it very nicely.

[pmdoit]

If you look at the list of stores posted at the retail council site, it specifically states:

"Jean Coutu (NB and Ont only)"

Why do you think Jean Coutu in Quebec was excluded?
Because in Qc you have the law.
Return at ct and go to the customer service, they must have the low clearly exposed and ask them for your refund, but next time don't wait for that because if you can't find the tag with the lowest price you can't get your refund
If your item are under $10 you got the item free, if is over $10 you got $10 off the price you see tag, some exception are apply for all product that the low fix the price like MILK, WINE, TABACCO and OTHERS
Good luck, don't forget sometimes you must fight hard with CT for this

[zoro69]

We tried this at our local grocery store, they had toe code of conduct posted. BUt the rep said that it only applied if you were *billed* the higher price - as in, because we pointed out the mistake before we paid, and they corrected it, that we didn't get the discount.

Has anyone ever had this happen before? It seems wrong to me (that they didn't follow the code).

Is there any recourse if they didn't?

Yes that seems to be a common one...and is complely wrong. That was the first (of many) excuses futureshop pulled on me ot refuse to honour it. It was honoured after a complaint made to head office later. You don't have to pay for it first. It wouldn't make any sense, it would be worse for stores as everyone would pay then make them go through the fund process.

The way it is supposed to work, is custpmer points out the incorrect price, the cashier AUTOMATICALLY corrects the price AND applies the $10/free item without the customer needing to demand it, point out the code signs, or otherwise jump through any hoops. It appears to be extremely rare for it to work that way.


In quebec, not only is the code the law but the governemnt goes into stores to check for accuracy, and has handed out some big fines:
http://www.hour.ca/news/news.aspx?iIDArticle=7150

Some US states go into stores and level massive fines if they miss acceptable price accuracy.

[Kevin1984]

doesn't work at zellers

[treasureseeker]

I had a recent encounter with this - I was at Save on Foods, and a sale priced booked rang up at $24.99, instead of $3.99. Discovered this when walking out, so went back to clerk. He wasn't too good at handling this, and when I pointed out the scanner code (it's right next to you, next to the till? this thing?) he claimed that it didn't apply, as "this book has like three different bar codes on it!). Given that it was for $3.99, I had frozen things, it was very hot, and I had two small children with me, I decided not to pursue it further at that time.

However, I sent in a complaint from their website, and had a great chat with the manager of the store later. He asked for the bar codes on the book, so as to get it properly into the computer, and for the clerk's name, so that he could bring him up to date on how these things work, and said that when I'm next in the store, stop by the service desk and receive my $3.99 and his apology.

One thing about Save On Foods - when they do make errors (which is rare), they handle it very nicely.


Umm .. get the full $24.99 (plus taxes) back

[trek_junkie]

doesn't work at zellers

zellers doesn't adhere to the code

[krs]

In quebec, not only is the code the law but the governemnt goes into stores to check for accuracy, and has handed out some big fines:
http://www.hour.ca/news/news.aspx?iIDArticle=7150


So is it better to contact the Quebec Consumer Agency to see if the slap CT with another fine or just go back tp the store to get the item for free.
The amount involved is peanuts, shelf price was $3.29 scanned in at $4.39.

Giving away a $3.29 item for free is not much of an incentive for CT to make sure they're scanning correctly.

[krs]

zellers doesn't adhere to the code

I assume in Quebec they have to. I'll keep that in mind next time I buy something there.

[Hollasa]

To clarify - the clerk gave me the $24.99 less $3.99 back, but insisted on charging me the $3.99 as he said the scanner code didn't apply.

[cor]

To clarify - the clerk gave me the $24.99 less $3.99 back, but insisted on charging me the $3.99 as he said the scanner code didn't apply.

But you should get $3.99 plus taxes back, because the corrected price is under $10, so the item should be free.

Is that what the manager is giving you, next time you go in to the store?

Cor

[almostfreeman]

just came back from food basics ... and of course they were sold out of the chicken breasts in their flyer this week so I was already in a bit of an ornery mood . Thought I might as well grab a cabbage while I was there. First the cashier rang it is an a cauliflower. I had to tell her that cabbages and cauliflowers were not the same thing. She then rang it in as cabbage but the scan price $.85 did not match the price on the bin $.75 so I asked that I be refunded in accordance with the scanning code of practice. She called produce and her manager to find out what to do. I had to go to a different counter and wait for the refund. Yes they did give me the cabbage for free but I'm not really happy that it wasn't taken care of on the spot with the first cashier. Seems as though there was some passive resistance on their part in honouring their commitment to the code. Yes it was hardly worth the wait, but "winning" does provide some momentary satisfaction.

So , if you happen to be shopping at Basics this week you might want to pick yourself up a cabbage as they probably aren't in a rush to change the scan price.

[Kevin1984]

zellers doesn't adhere to the code

i am not going to zellers anymore!

[djjosee]

Went to Staples and purchased some coloring pencils that were on sale for $5.99 and scanned at $13.99. When I brought it to her attentions she said "Oh that's right ..." I asked if they supported the "Scanner Price Accuracy Code" and she looked at me and said "Nope!" with a rolling-the-eyes type of attitude... I responded "With all the numerous scanning errors I've experienced here, maybe you should!" ... Grrr why do I keep going back their?!? :) :| :( :mad:

[mydnyte]

Sobeys yesterday (should still be unchanged) Maestro 1 litre Olive oil ...shelf price 7.49, scan price 8.49 ...cost=free ...$10.00 max, so I could only get one, and it was too hot for me to go back in later and get another.

[SubXO]

Cambie Best Buy: C-store (checkout) chips are incorrectly marked. The price is $0.99 but scans in at $1.19. Look for the labels that are marked in pen.

[zoro69]

Experiment today - emailed all 4 councils a general question on stores that supposedly participate but don't have the signs. Quick responses from reps at 3 (granted, answers not significant). No reply from CACDS (drug store council). Of course I already know they won't reply at all, even when sent the specific case of their participating member stores missing signs for months. Nothing can be done about it.

[mahjongmaniac]

Cambie Best Buy: C-store (checkout) chips are incorrectly marked. The price is $0.99 but scans in at $1.19. Look for the labels that are marked in pen.

blahahaahah .. free bag of chips at BB ! :-0

that's hilarious!

[QuadESL63]

It doesn't work @ Walmart... at least for the Calgary Shawnessey store. I picked up a DVD with a wrong sales price (one of those greeny stickers). It scanned with the regular price and the lady just said, "It is scanned with that price and that's it". I tried to explain to her the policy but she just looked at me with a blank look. She also refused to call anyone for help and insisted I have to pay for the scanned price.

[Amuse]

I tried to explain to her the policy but she just looked at me with a blank look.
I hate it when that happens. The clueless cashier is probably like "what is this guy talking about"? ...code of practice?!?... Why should I be so stupid and give something away for free..?!"

:|

Maybe if the cashier is clueless about it, bring it to the customer service desk and ask someone there.

[Backmarker]

Does anyone know if there is an open box rule..selling open box items as new.

I took delivery of an item bought as new and it arrived with an rma# and an old order written all over the sides of the box.

Not sure if I should make a stink and get something knocked off the price.

[coolcoolfi]

I've got a free laundry basket from walmart a year ago. It was $9.xx and the scanned price was $12.xx. The casher only corrected the price on the receipt but I challenged her about scanning code of practice - she went manager and gave me the basket for free.

[pipolchap]

I have a question.

I went to Loblaws to get a shaver advertised for $9.99. The scan revealed its original price of $10.49. I ended up getting the item for $.49 plus tax. Should the $10 off be applied to the correct lower price? i.e. have gotten it for free?

I really don't intend on challenging them for 50 cents, just like to know the rules...

...btw, bought 4 of them, they don't seem to fix the price for the weekly sales items!

[zoro69]

The $10 is off the corrected price, eg lowest displayed prices, so yes it should have been free.

[Qube]

Last time this got me a free 4-pack of Arush energy drink at Price Chopper :)

[GerryDavid]

I have a question.

I went to Loblaws to get a shaver advertised for $9.99. The scan revealed its original price of $10.49. I ended up getting the item for $.49 plus tax. Should the $10 off be applied to the correct lower price? i.e. have gotten it for free?

I really don't intend on challenging them for 50 cents, just like to know the rules...

...btw, bought 4 of them, they don't seem to fix the price for the weekly sales items!

Which shaver is it that was on sale? I may have to stop by tomorrow for some free stuff, hehe. Assuming its not just in the one store. Hopefully its the mach 3 replacement blades or the razor itself.

[myapple]

I have a question.

I went to Loblaws to get a shaver advertised for $9.99. The scan revealed its original price of $10.49. I ended up getting the item for $.49 plus tax. Should the $10 off be applied to the correct lower price? i.e. have gotten it for free?

I really don't intend on challenging them for 50 cents, just like to know the rules...

...btw, bought 4 of them, they don't seem to fix the price for the weekly sales items!
I had a similar problem at walmart about a year ago. There was a car floor mat that was labelled as $18.99, but scanned for $28.99. I complained, some girl checked it out and they have me a disount of $10...but it was applied to the $28.99, not $18.99. So basically I got the mat for the original price. I think I got "ripped off".

[pipolchap]

Which shaver is it that was on sale? I may have to stop by tomorrow for some free stuff, hehe. Assuming its not just in the one store. Hopefully its the mach 3 replacement blades or the razor itself.

it was the gillette fusion. i think the sale is over and they are all regular price.

[GerryDavid]

it was the gillette fusion. i think the sale is over and they are all regular price.

Oh well then, hehe.

How do you like the fusion? I find its to wide for the mustache area and the bottom part of the cheeks. And I dont really find the side burn trimmer all that effective.

[patrob]

I had a recent encounter with this - I was at Save on Foods, and a sale priced booked rang up at $24.99, instead of $3.99. Discovered this when walking out, so went back to clerk. He wasn't too good at handling this, and when I pointed out the scanner code (it's right next to you, next to the till? this thing?) he claimed that it didn't apply, as "this book has like three different bar codes on it!). Given that it was for $3.99, I had frozen things, it was very hot, and I had two small children with me, I decided not to pursue it further at that time.

However, I sent in a complaint from their website, and had a great chat with the manager of the store later. He asked for the bar codes on the book, so as to get it properly into the computer, and for the clerk's name, so that he could bring him up to date on how these things work, and said that when I'm next in the store, stop by the service desk and receive my $3.99 and his apology.

One thing about Save On Foods - when they do make errors (which is rare), they handle it very nicely.


Truly...you should get back $24.99 and get the actual item for free since less than $ 10 :)

Go back to the store ;)

[patrob]

It doesn't work @ Walmart... at least for the Calgary Shawnessey store. I picked up a DVD with a wrong sales price (one of those greeny stickers). It scanned with the regular price and the lady just said, "It is scanned with that price and that's it". I tried to explain to her the policy but she just looked at me with a blank look. She also refused to call anyone for help and insisted I have to pay for the scanned price.

Always ask for store manager if cashier is not aware of policy...it worked for me at Wal-Mart in Brampton, Ont.

[patrob]

I had a similar problem at walmart about a year ago. There was a car floor mat that was labelled as $18.99, but scanned for $28.99. I complained, some girl checked it out and they have me a disount of $10...but it was applied to the $28.99, not $18.99. So basically I got the mat for the original price. I think I got "ripped off".

Yes you did...should have paid only $ 8.99 plus taxes.

[Mocha10]

i am not going to zellers anymore!

Friday, the first day for Zellers to have new sale every week and you know why the line up at the cash register is so long every Friday morning? It is because things doesn't scan right every Friday morning. Cashier has to override the price if the customer find out. If you don't find out...opps, sorry, you pay more! I wish they are in the code of practice too!

[TigerHawk]

Yesterday I got a 1L jug of Teflon carwash for free.
Price on the shelf was 8.99 but it scanned in at 9.99. After verifying the price I went to the customer service and they wanted to just adjust the price so I got it at 8.99 but then I reminded them about the Scanner Price Accurancy thing and I got it for free...it took a long time but free is free I guess.

[krs]

No reply from CACDS (drug store council). Of course I already know they won't reply at all, even when sent the specific case of their participating member stores missing signs for months. Nothing can be done about it.

What do you mean 'nothing can be done about it?'

Did you email the retail council?

[mahjongmaniac]

Yesterday I got a 1L jug of Teflon carwash for free.
Price on the shelf was 8.99 but it scanned in at 9.99. After verifying the price I went to the customer service and they wanted to just adjust the price so I got it at 8.99 but then I reminded them about the Scanner Price Accurancy thing and I got it for free...it took a long time but free is free I guess.
how long was a "long time"...?

IMO, it's not worth spending 1/2hr+ time there for just a sub-$10 item to get it for "free" via SCOP....

but 1st things 1st, the stores that follow the SCOP should have all staff know about it....

[almostfreeman]

Got a free case of corn this week @ Basics. They were advertised .50 ea or case of 12 tins for $5. Cashier rang em in @ 12 x .50. Showed her the flyer ... She said she wondered how many people she did that to that day. I then asked her for the case for free as they were members of the scanner code of practice. Without hesitation she took The $6 off my bill. :)

[zoro69]

What do you mean 'nothing can be done about it?'

Did you email the retail council?

Retail council only deals with companies that signed the code under them, just as the other 3 councils deal with their own memebrs who signed the code under them

CACDS has now explicitly spelled out there is nothing they can do about it if one of their members, who signed the code, refuses to display the signs or otherwise honour the code. "All we can do is bring the complaint to the stores attention".

There is no body that has any "enforcement power" at all. Of course since most stores that voluntarily signed the code actaully intend to honour it that is generally not a problem. Shoppers drugmart doens't care if their stores honour it, so that is that.

You'd think they'd at least be able to remove those not complying from being shown on the list of participants, but appraently not.

[TigerHawk]

how long was a "long time"...?

IMO, it's not worth spending 1/2hr+ time there for just a sub-$10 item to get it for "free" via SCOP....

but 1st things 1st, the stores that follow the SCOP should have all staff know about it....

It took about 30 minutes.
The problem was she didn't want to give me the item for free; she just wanted to give me the price on the shelf which was $8.99...a savings of $1. So after I reminded her for the second time about the SCOP, she gave a call to her manager and I got a full refund.
Keep in mind that it appeared that she already knew about the SCOP as she didn't ask any questions about it when I brought it up.

[junkbuggy]

Hehe....2 boxes of free Lindt chocolates.

The front store supervisor had the audacity to argue with me that a red box of regular Lindt chocolates is the same as a box of hazelnut Lindt chocolates. Threat to complain didn't do anything...so walked out with one box. Read the posts about 1-800-SHOPPERS, called them, complained. 10 minutes later, they call back, and I'm told to go pick up the second box of chocolates at my earliest convenience. SWEET.

[krs]

Retail council only deals with companies that signed the code under them, just as the other 3 councils deal with their own memebrs who signed the code under them

CACDS has now explicitly spelled out there is nothing they can do about it if one of their members, who signed the code, refuses to display the signs or otherwise honour the code. "All we can do is bring the complaint to the stores attention".

There is no body that has any "enforcement power" at all. Of course since most stores that voluntarily signed the code actaully intend to honour it that is generally not a problem. Shoppers drugmart doens't care if their stores honour it, so that is that.

You'd think they'd at least be able to remove those not complying from being shown on the list of participants, but appraently not.

You lost me on this one.

CACDS is listed as a signatory to this code on the Retail Council of Canada website. Is CACDS not a member of the Retail council?
I get the feeling there is some "finger-pointing" going on here.

As to stores who have signed up to the code and don't honour it...if we have some hard facts to back this up it's time to approach Consumer and Corporate Affairs (or whatever it's called today) and raise a stinck.
No reason why Canada can't follow Quebec with some legislation that has teeth- ie hefty fines - if stores don't comply.

It can't be that difficult to get the scanned prices right.

[zoro69]

There are four completely seperate councils. CACDS is the equivalent of the retail council for drugstores. The chain grocery store council and the independent and franchised grocery council are the councils for their members. They each only deal with their own members. Shoppers is a rare one that is actually a meber of 2 councils, but as far as the scanning code goes they signed under CACDS. The retail council itself will have nothing to do with them (too bad, as their rep is way way way more responsive then CACDS).

When you call in a complaint to the 1-800 vociemail it goes to the rep at the council the store is a member of. The only power that rep has is to contact the head office of the store and pass on the complaint. In most cases it is then resolved. If it is an actual refusal to honour the code on a price error, which isn't resolved, then the only consequence is it becomes a statistic when they send their annual report to industry Canada. There is no such reporting on not displaying the signs as "required", nor anyone who will do anything about it.

The statistics they reprot to Industry Canada look very good - only 400 some complaints to their phone line a year - as few people can be bothered to call, and I'd guess many hang up when they reliaze the number is only voicemail. Many of the complaints would be directed to the stores head offices where no statistics will ever be released. its by design they've made it difficult to complain - it would be simple to have a website with webform or email address for people to submit complaints. They dont' want that - the councils are working for the stores, not consuemrs. The whole thing is a pr excercise doing the minimum possible designed to prevent QC style law, not help consumers being overcharged.

I only sent compalints in about stores that had no signs at all. I've noticed a number of others that only partially comply, like local A&P and Bestbuy who don't have signs at the entrance which is supposedly "required" but do at the cash. Look how many reports above where it ended up being honoured but only after customer had to spend piles of time at customer service counter or dealing with managers - all of these violate the code that states the cashier is authorized to implement the code. Look at how few times they only honour the $10/free part without the customer having to ask as they are supposed to. Nobody cares.

[krs]

Thanks zoro69 - That's very good insight.

The few times I was in a position to use SCOP, I actually had very few problems - hard for me to complain.

[mahjongmaniac]

It took about 30 minutes.
The problem was she didn't want to give me the item for free; she just wanted to give me the price on the shelf which was $8.99...a savings of $1. So after I reminded her for the second time about the SCOP, she gave a call to her manager and I got a full refund.
Keep in mind that it appeared that she already knew about the SCOP as she didn't ask any questions about it when I brought it up.

now that's just wrong... :|

knowing about it but not honouring it? tis tis tis...

[almostfreeman]

When you call in a complaint to the 1-800 vociemail it goes to the rep at the council the store is a member of. The only power that rep has is to contact the head office of the store and pass on the complaint. In most cases it is then resolved. If it is an actual refusal to honour the code on a price error, which isn't resolved, then the only consequence is it becomes a statistic when they send their annual report to industry Canada. There is no such reporting on not displaying the signs as "required", nor anyone who will do anything about it.

The statistics they reprot to Industry Canada look very good - only 400 some complaints to their phone line a year - as few people can be bothered to call, and I'd guess many hang up when they reliaze the number is only voicemail. Many of the complaints would be directed to the stores head offices where no statistics will ever be released. its by design they've made it difficult to complain - it would be simple to have a website with webform or email address for people to submit complaints. They dont' want that - the councils are working for the stores, not consuemrs. The whole thing is a pr excercise doing the minimum possible designed to prevent QC style law, not help consumers being overcharged.

I only sent compalints in about stores that had no signs at all. I've noticed a number of others that only partially comply, like local A&P and Bestbuy who don't have signs at the entrance which is supposedly "required" but do at the cash. Look how many reports above where it ended up being honoured but only after customer had to spend piles of time at customer service counter or dealing with managers - all of these violate the code that states the cashier is authorized to implement the code. Look at how few times they only honour the $10/free part without the customer having to ask as they are supposed to. Nobody cares.

Maybe it's time to complain directly to the competition bureau. Since the council does such a pathetic job of overseeing adherence by it's members perhaps we should be contacting our MP's and MLA's to provide some protection from rogue retailers like SDM. Some pressure from the media might help too.

[zoro69]

Well, looks like SDM has gotten sick of me periodically emailing them, CACDS, and the other councils for near 4 months about them taking all their code signs down. SDM called to say they have ordered signs and to let them know if they aren't up in 2 weeks (of course that is the same location SDM replied to me ages ago that it did have signs that have never existed)

As of Saturday, 1 store still had no signs, 1 that had put one up on the wall near their entrance had placed another sign over top of it so none of it is visible.

They blame all the signs being taken down from all cashes and all entrances of all the stores owned by the same owner on "they get old when they get cleaned and they probably took them off and forgot to order more"..uh huh.

[b0ne]

Well, looks like SDM has gotten sick of me periodically emailing them, CACDS, and the other councils for near 4 months about them taking all their code signs down. SDM called to say they have ordered signs and to let them know if they aren't up in 2 weeks (of course that is the same location SDM replied to me ages ago that it did have signs that have never existed)

As of Saturday, 1 store still had no signs, 1 that had put one up on the wall near their entrance had placed another sign over top of it so none of it is visible.

They blame all the signs being taken down from all cashes and all entrances of all the stores owned by the same owner on "they get old when they get cleaned and they probably took them off and forgot to order more"..uh huh.

you've got more patience than me. :)

I did get some free cookies at sobeys.. Listed as 2/5.00 on the shelf, but rang up at 2.75.. yeehaw!

[simms]

What if the product was incorrectly shelved?

eg: Quaker Granola Bar for 2.49 was shelved under No name for 1.99.

But the price tag for Quaker is down the aisle, and the Quaker (boxes of them) are under the No name label.

[T3rry]

What if the product was incorrectly shelved?

eg: Quaker Granola Bar for 2.49 was shelved under No name for 1.99.

But the price tag for Quaker is down the aisle, and the Quaker (boxes of them) are under the No name label.
one of the main points is that the shelf tag description must match the product.

[force18]

What if the product was incorrectly shelved?

eg: Quaker Granola Bar for 2.49 was shelved under No name for 1.99.

But the price tag for Quaker is down the aisle, and the Quaker (boxes of them) are under the No name label.


The only way our Sobeys would honor this is, if there were more then 6 or more items in that spot because if it was only one or two you always have customers who do this on purpose. The manager would have to go over there with you and see that there is a large number of incorrect products in that spot to warrant the accurancy. We have had many people do this with one or two products.

[direct-x]

My question is why are online retailers not held to the same standards as regular merchants? If I were to buy something that was either advertised at the wrong price, or scanned at the wrong price in a store, they would be obligated to let the item go for the price advertised or scanned by law. Why is it that online retailers can make price errors, then just turn around and cancel your order when they don't feel like honoring the mistake? Should they not be held to the same legal standards? Seems online retailers get away with way too much. Amazon does this all the time. I know they have "terms of use" and stupid little disclaimers, but that should not absolve them from responsibility for not honoring inaccurate pricing on items.

[krs]

My question is why are online retailers not held to the same standards as regular merchants? If I were to buy something that was either advertised at the wrong price, or scanned at the wrong price in a store, they would be obligated to let the item go for the price advertised or scanned by law. Why is it that online retailers can make price errors, then just turn around and cancel your order when they don't feel like honoring the mistake? Should they not be held to the same legal standards? Seems online retailers get away with way too much. Amazon does this all the time. I know they have "terms of use" and stupid little disclaimers, but that should not absolve them from responsibility for not honoring inaccurate pricing on items.

I don't think what you write is true, at least not when it comes to this code.

If the price at the check-out scans in at a lower price than the correct price, I don't think the retailer is obligated by law to sell at the lower price.

The situation that is covered by the code is where the scanned price at the check-out scans in higher that the advertized or shelf price; at that point the code applies (with some restrictions) and you get the product at the correct price plus a max. $10 discount.

I find that on-line merchants usually make errors by showing to low a price for an item and then may refuse to honour it. I have yet to see an on-line site where the checkout price was different than the price on their web item page, but I haven't bought anything from Amazon, which was your example, for a long time.
Maybe they do have this problem.

[Roy2004]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(

[Becks]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(


I hate Best Buy. They denied me a legitimate price match one time and I argued for like a long time with their weasly managers to no avail. At least you can appeal to the SCOP people. I recommend that everyone have a copy of the SCOP in their wallet with the names of the stores on there. It may help you when arguing in-store.

[Qube]

Definitely send it to the SCOP people AND CC the manager plus his GM or DM as well. Names are good.

[Roy2004]

Definitely send it to the SCOP people AND CC the manager plus his GM or DM as well. Names are good.
Thanks, I am newbie and are you referring to those peoples from http://www.retailcouncil.org/contact.asp?

[Agent_J]

Thanks, I am newbie and are you referring to those peoples from http://www.retailcouncil.org/contact.asp?
yes those are the people responsible for enforcing the SCOP
also,
CC = carbon copy, an option in most e-mail programs which allows you to send duplicate copies of an e-mail message
GM = General Manager
DM = District Manager

[consumerPI]

Shoppers Drug Mart has large eggs scanning incorrectly at $1.99 as of tonight, supposed to be $1.69 as per the flyer. I just let it go. But free eggs if anyone wants from SDM.

[canox]

Is there a list showing which stores in BC participate in SCOP?

[brunes]

Definitely send it to the SCOP people AND CC the manager plus his GM or DM as well. Names are good.
Best buy is listed "in implementation stage" on the retail council site. What does that mean??

[pinkyroo]

I used it successfully about two weeks ago at Canadian Tire. I've also used it this year at shoppers, loblaws and foodbasics.

Generally the cashiers play dumb. I know in my cashier days, we were told to play dumb. A little push usually gets it for you. I my area, a lot of them have a little sticker posted at the cash so I usually say, "scanner code of practice" and point at the sign.

[TinyTank]

Shoppers Drug Mart has large eggs scanning incorrectly at $1.99 as of tonight, supposed to be $1.69 as per the flyer. I just let it go. But free eggs if anyone wants from SDM.

and u call urself an Rfder?

[consumerPI]

Specific errors would be helpful.

I used it successfully about two weeks ago at Canadian Tire. I've also used it this year at shoppers, loblaws and foodbasics.

Generally the cashiers play dumb. I know in my cashier days, we were told to play dumb. A little push usually gets it for you. I my area, a lot of them have a little sticker posted at the cash so I usually say, "scanner code of practice" and point at the sign.

[consumerPI]

I was tired and a little drunk.

If it was a $10 item, it would have gone down differently. :razz:

and u call urself an Rfder?

[beripari]

I agree with you ... sometimes we don't always have the time to go through the "explaining, negotiating", etc, especially when we're in a rush!! Tired & "drunk" is a commendable reason ... I think you can still call yourself an "RFD'r"!!

[jdewit]

Airdrie Superstore. Heinz ketchup 1l should've been $2.98 for 1st one but rang up $3.27 :)

[Freelancer-Mountaineer]

Does this practice apply to floral purchases? I had a couple of floral bunches ring up wrong at Sobeys but they said it didn't apply to such items even though it was scanned. Please help.

[consumerPI]

Thanks.

If it was an item that was $10 or more, I would have said something for sure.

I agree with you ... sometimes we don't always have the time to go through the "explaining, negotiating", etc, especially when we're in a rush!! Tired & "drunk" is a commendable reason ... I think you can still call yourself an "RFD'r"!!

[Gromit_Dog]

My mom tried this the other day at Sears. She came home and found that she had been charged more than the ticketed price. I said cool, sears is likely a member of the scanning code of practice and you'll pocket 10 bucks from the lower of the 2 prices. She went there and the cashier called the manager and both said never heard of scanning code so all she got was the lower price.

[Jayg1]

I've done it numerous times at Superstore (yes once for flowers, got a dozen roses at $10 dollars off) but Future Shop had an item labeled for 9.97 it scanned through at 29.97 I pointed this out to cashier and asked for the item free. No go. Manager stated that the mistake was the cashiers. Since the item was an instore special and not in the system it wasn't eligible. But the code clearly doesn't distinguish.

[WhatADeal!]

Had been successful in getting free products at Loblaws many times. Seems their prices are often screwed up. There was even one product which I bought weekly and scanning at higher price. They never bothered to change price on the display so I kept getting it free for more than a month. Haven't tried in other merchants though.

[beripari]

Keep your eye on the produce pricing too!! It's got nothing to do with what code the cashier keys in -- Loblaws is REALLY bad at having the same price/kg at the cash that they have posted on the signs with the produce! They are well aware of it & say that they themselves have complained to H.O. to inputs the pricing into the computer. One I time I bought 5 different types of fruit/vegetables & ended up getting 4 of them free because of this! In most cases, the kg price I was charged was DOUBLE what was posted! Now I shop with a small notebook & pen & write down the kg price before going through the cash!

[krs]

...but Future Shop had an item labeled for 9.97 it scanned through at 29.97 I pointed this out to cashier and asked for the item free. No go. Manager stated that the mistake was the cashiers. Since the item was an instore special and not in the system it wasn't eligible. But the code clearly doesn't distinguish.

When you say 'labeled', do you mean there was a price sticker on the item itself that read $9.97?
In that case the code does not apply.
Has nothing to do with in-store specials or not being in the system. All of those are eligible.

[Lucette]

Keep your eye on the produce pricing too!! It's got nothing to do with what code the cashier keys in -- Loblaws is REALLY bad at having the same price/kg at the cash that they have posted on the signs with the produce! They are well aware of it & say that they themselves have complained to H.O. to inputs the pricing into the computer. One I time I bought 5 different types of fruit/vegetables & ended up getting 4 of them free because of this! In most cases, the kg price I was charged was DOUBLE what was posted! Now I shop with a small notebook & pen & write down the kg price before going through the cash!

Keyed in price errors don't count as SCOP's. You're lucky you got it free, they're only supposed to correct the error. It is, after all SCANNING code of practice.

[beripari]

Keyed in price errors don't count as SCOP's. You're lucky you got it free, they're only supposed to correct the error. It is, after all SCANNING code of practice.
That's only partially true. These aren't keyed in prices by a cashier -- they're either scanned (like strawberries, etc) or the cashier only keys in the "code" for the specific fruit/vegetable -- the price is still incorrect in the computer ie, SCOP -- only difference, there is no UPC to scan, the produce "code" works like the UPC -- so, it actually IS an indirect method of SCANNING! The customer still gets ripped off because of incoorect pricing in the computer, not any cashier error.

[Lucette]

That's only partially true. These aren't keyed in prices by a cashier -- they're either scanned (like strawberries, etc) or the cashier only keys in the "code" for the specific fruit/vegetable -- the price is still incorrect in the computer ie, SCOP -- only difference, there is no UPC to scan, the produce "code" works like the UPC -- so, it actually IS an indirect method of SCANNING! The customer still gets ripped off because of incoorect pricing in the computer, not any cashier error.

The scanned strawberries (or blueberries, or bag of apples etc.) would qualify. By keyed in, I meant the codes. We never use prices at all unless it's reduced produce.

[krs]

That's only partially true. These aren't keyed in prices by a cashier -- they're either scanned (like strawberries, etc) or the cashier only keys in the "code" for the specific fruit/vegetable -- the price is still incorrect in the computer ie, SCOP -- only difference, there is no UPC to scan, the produce "code" works like the UPC -- so, it actually IS an indirect method of SCANNING! The customer still gets ripped off because of incoorect pricing in the computer, not any cashier error.

Everything you say is true, but the $64000 question is "Does the SCOP apply in this case, ie when the cashier keys in the corret code for the fruit/vegetable but the price returned by the computer is incorrect?

[beripari]

Everything you say is true, but the $64000 question is "Does the SCOP apply in this case, ie when the cashier keys in the corret code for the fruit/vegetable but the price returned by the computer is incorrect?
Logically, either way, scanning a UPC or keying in a correct produce code, the error is in the computer pricing -- there is absolutely no difference. Both scenarios result in overpayment by the customer -- that's what SCOP is supposed to prevent.

Now, I can't comment on what the "official" SCOP policy is in the produce scenario but several store managers have agreed with me with absolute no argument whatsoever. I think a very strong case could be made in these situations if it isn't already covered in the SCOP policy (don't want to go through pages of policy to find out but, be my guest!).

[krs]

The policy isn't actually that long. I read it a couple of times during the last six months - as far as I remember, this situation is not covered.

[north77]

Unique situation happened on the weekend at the Superstore. I was in to buy fresh Tilapia fillets as advertised in their flyer, and they were priced wrong. I can't understand why we have 'special' flyer pricing at $4.99/lb, yet the package pricing is in marked $$$ / kg.

I knew that $16/kg was wrong.. it should have been ~ $11/kg. SO I grabbed a package and asked why the tilipia was priced incorrectly at the fish department (4pm on a Saturday). They said they'd change the price and the label to reflect the RIGHT price; I interjected that I should get this for free because of SCOP. Procedure should have been --> Weigh it again at proper price less $10, or if les than $10 it should be free.

They had no clue how it worked.. however were quick to grab all the packages on the shelf and quickly price them correctly.

I can't believe they were selling fish ALL day at that wrong price and no one noticed!

So I just took my fish up to the cash and told them it was priced incorrectly and to take off $10 because of SCOP (Wrong price. Package label said $13.56 at the price of $16/kg).

In the end, I paid $3.56 for a family size package, even though it should have technically been free. :razz:

[BJC]

RCSS (Ontario) has a 15" Pizza Stone in this weeks flyer for $6.99 (online flyer bottom of page 9). The tag on the shelf said $11.xx but it scanned in at $9.99 so I just got 1 free. This was at the Don Mills/Eglinton location.

[bumbum]

ya never happened to me. but will be on the lookout

[goleafsgo_22]

This practice is not followed at Zellers. Thats funny though, considering Bay/ Zellers ara Canadian flagship companies. Yesterday I bought a bicycle Gel seat cover listed at approx $19, but with 25% off on all bicycle accessories, I was expecting around $15 as the scanned price. However, it came out as $19 in the bill. When I told the cashier, she immediately corrected it. I asked her to give the $10 reduction according to the code, but she said that Zellers does not follow the code!!

[mahjongmaniac]

I can't believe they were selling fish ALL day at that wrong price and no one noticed!


u know, there are A LOT of customers at RCSS that just shop and could care less about pricing...

they just think that they're "always" getting the best price for whatever they buy just b/c it's "RCSS"....

--------

This practice is not followed at Zellers. Thats funny though, considering Bay/ Zellers ara Canadian flagship companies. Yesterday I bought a bicycle Gel seat cover listed at approx $19, but with 25% off on all bicycle accessories, I was expecting around $15 as the scanned price. However, it came out as $19 in the bill. When I told the cashier, she immediately corrected it. I asked her to give the $10 reduction according to the code, but she said that Zellers does not follow the code!!

the SCOP is *voluntary* (except QC, where it's the "law")...

AFAIK, Zellers doesn't follow the code.

[krs]

the SCOP is *voluntary* (except QC, where it's the "law")...

AFAIK, Zellers doesn't follow the code.

From what I can tell, talking to Quebeckers when I'm in Montreal, most of them don't know that there is such a law.
Next time I'm in Montreal at Zellers (go there very seldom however), I need to check if there are any signs posted wrt this.

[consumerPI]

It's actually not a law. It's a courtesy of sorts from industry partners of which HBC has decided not to be part of which they have a right to do so since it's voluntary.

From what I can tell, talking to Quebeckers when I'm in Montreal, most of them don't know that there is such a law.
Next time I'm in Montreal at Zellers (go there very seldom however), I need to check if there are any signs posted wrt this.

[kringram]

IKEA is not a member of this practice. I purchased 4 picture frames that were clearly marked $7.99 (the tag had the price and the item number on it). When they scanned the frames it came up as $16.99, I asked about the scanner price code of accuracy and they said that they are not a member and would not give me the items for free (damn)

[john widow]

it's cool to be cheap.

[consumerPI]

Even if they were partners. you would only get the first item for free up to $10. So, 1 at $7.99 for free. The rest you would pay for at the correct selling price of $7.99.

IKEA is not a member of this practice. I purchased 4 ,, picture frames that were clearly marked $7.99 (the tag had the price and the item number on it). When they scanned the frames it came up as $16.99, I asked about the scanner price code of accuracy and they said that they are not a member and would not give me the items for free (damn)

[consumerPI]

I'd rather be rich and frivilous.

it's cool to be cheap.

[Roy2004]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(

So far, CSR in bb forward the issue to Markham store twice, but I NEVER NEVER get any response from the store. I will report it to retail council soon if I still get no response from BB.

[krs]

It's actually not a law. It's a courtesy of sorts from industry partners of which HBC has decided not to be part of which they have a right to do so since it's voluntary.

It IS the law in Quebec; it's voluntary in the rest of the country.
I looked at the Quebec law a while back and it's very similar to the code, ie $10 off up to the correct value of the item.
Not sure if Quebec has the exclusion that it doesn't apply to items with price stickers.

[consumerPI]

Weird, it's a provincial law for Quebec only?

It IS the law in Quebec; it's voluntary in the rest of the country.
I looked at the Quebec law a while back and it's very similar to the code, ie $10 off up to the correct value of the item.
Not sure if Quebec has the exclusion that it doesn't apply to items with price stickers.

[krs]

Weird, it's a provincial law for Quebec only?

Quebec has a lot of very consumer oriented provincial laws - the rest of Canada is miles behind in that regard.
Maybe they need it more; because when I deal with contractors in Quebec, I have the feeling everyone is always trying to pull a fast one - there are exceptions of course.

[AnginMJ]

Wish I would have kept this thread in mind.

As then I would have known that ZELLERS does not honor the scanning code of practice.

They are the WORST for wrong scanning pricing, I ALWAYS watch and correct the teller at the time...had to correct her on three different items...thought I had caught them all....NOPERS

After calling the head office I was informed that this is a voluntary program and HBC is not a part of it.

I know why...they would be BROKE!!! :lol:

[consumerPI]

They're already Broke. :)

After calling the head office I was informed that this is a voluntary program and HBC is not a part of it.

I know why...they would be BROKE!!! :lol:

[krs]

I wonder if Zellers somehow manages the pricing by province or even individual store.
I was in Montreal earlier this week and bought a bunch of things at Zellers including special markdowns - thought I would catch at least one pricing error, but no, everything registered correctly at the cash register.
I remember they (along with some other large stores) got fined pretty heavily in Quebec not too long ago for incorrect scanning...tens of thousands of dollars...I guesss that really helps. The $10.00 penalty is a bit of a joke IMHO.

[Roy2004]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(

Finally, case is sloved by Markham store on last Friday. Not bad!

[almostfreeman]

Finally, case is sloved by Markham store on last Friday. Not bad!

What was the result?

[mahjongmaniac]

I remember they (along with some other large stores) got fined pretty heavily in Quebec not too long ago for incorrect scanning...tens of thousands of dollars...I guesss that really helps. The $10.00 penalty is a bit of a joke IMHO.

if only that "SCOP = LAW" in QC was enforced nationwide... :(

[[H]ackerK]

I can't understand... this is not "hot deals" but yet 30 pages after still here... Shouldn't the mod move this thread to off topic forum?

Just my 2 cents.

[jackboot]

Thanks to this post I got free pit stick at London Drugs last week:) The cashier had never heard of the code before but there was a sticker right on the cash register.

[mushy_eyes]

firstly, if this was posted before in this thread... sorry, but i don't have time to read 30 pages :)

anyways, i was at fs yesterday, and got anaconda and someother movie for $7... but it scanned in at $1x.xx, so i told the cashier to change the price
i completely forgot about this code until i got home..
can i go back to the store and get it for free?

[beripari]

No, you would have had to tell her at the time of purchase. But, what you CAN do is go back to futureshop, buy another copy of the movie & hope it scans in incorrectly. If it doesn't, just say you changed your mind & she can cancel the sale. If it DOES,, mention the SCOP & you should get $10 of the actual price of the movie, not $10 off the incorrect scan price. Then, head over to customer service & return it with your previous receipt.

[zoro69]

Yes you can go back! In fact, all you are supposed to need to do is mention th wrong price and the staff are to know to automatically implement the free item/$10 off part. If you don't notice the overcharge at all you can go back too. Go back and make them honour the code proeprly, if they don't phone the 1-800 #

[krs]

ackerK;4000371']I can't understand... this is not "hot deals" but yet 30 pages after still here... Shouldn't the mod move this thread to off topic forum?

Just my 2 cents.

You don't consider getting something for free a "hot deal"?

Where do you think this thread should be moved? I think it's perfect just where it is - that way new RFD members run across it as well since the "hot deal" section is probably where most new members start.

[krs]

Has anyone else had the situation where the UPC code scans incorrectly?

I had two instances recently when returning a product, both at Canadian Tire. The code of course didn't apply because I wasn't buying anything, but I wonder if it applies if that happens during a purchase.
In that case the store is not really at fault, it's the technology that doesn't seem to work 100% at all times.

[benlucanada]

successfuly got my apply juice cider $5 for free. the superstore cashier knows about it when i mentioned "scanner code of conduct".

x'mas is coming, you may want to get some freebie as "gift", don't you?:cheesygri

[cor]

successfuly got my apply juice cider $5 for free. the superstore cashier knows about it when i mentioned "scanner code of conduct".

x'mas is coming, you may want to get some freebie as "gift", don't you?:cheesygri

I had a problem when I asked the cashier about some lever soap that scanned at the wrong price at Superstore. He had no idea what I was talking about. He got a price checker to check it out and he brought up the soap that was supposed to be that price, but that was not the soap on the shelf tag I read. I told him to forget it and I would sort it out at Customer Service.

The clerk there said since I wasn't charged for it, (he charged me then voided the charges) that I wasn't eligible for the item for free. I was so mad!! I said the code states if it scans at a higher price, not if I am charged for a higher price. You don't have to pay for the item first, then get your money back. She kept arguing, and I politely asked for the manager after trying to explain to her 3 times. She screamed at me that I wasn't even worth it!!!! and proceded to do the paper work to give me the item for free. I was so mad! But I got the item for free, and I filed a complaint for how I was treated.

Did you pay for the item first, then get a refund at customer service or did the cashier not even charge you?

Cor

[almostfreeman]

I had a problem when I asked the cashier about some lever soap that scanned at the wrong price at Superstore. He had no idea what I was talking about. He got a price checker to check it out and he brought up the soap that was supposed to be that price, but that was not the soap on the shelf tag I read. I told him to forget it and I would sort it out at Customer Service.

The clerk there said since I wasn't charged for it, (he charged me then voided the charges) that I wasn't eligible for the item for free. I was so mad!! I said the code states if it scans at a higher price, not if I am charged for a higher price. You don't have to pay for the item first, then get your money back. She kept arguing, and I politely asked for the manager after trying to explain to her 3 times. She screamed at me that I wasn't even worth it!!!! and proceded to do the paper work to give me the item for free. I was so mad! But I got the item for free, and I filed a complaint for how I was treated.

Did you pay for the item first, then get a refund at customer service or did the cashier not even charge you?

Cor

She screamed at you because you were right and she was forced to admit that she was wrong. Shouldn't matter, but next time just pay first and your receipt might help to reduce screaming.

[consumerPI]

Free "Garden Fresh Gourmet" Tortilla Chips at Sobeys.

Details.

Scans in at $4.49 or $4.99. Signs say that they are on sale for $3.99 (nt in flyer).

I get these a couple of times per month and grabbed an unsalted bag when it scanned in wrong. The cashier confirmed that it was wrong but proceeded to charge me the correct price as opposed to making it $0. She calls the idiot manager and he says that "the Scanning Code of Practice only applies to selected items". Huh? WTF? I made a smart ass remark that it must only be on selected price errors only. I made him read the policy and he still didn't get it. The guy sweeping the floor had to explain it to him as they read the sign together. He finally said to the cashier "Put it through, just give him whatever he wants". I should have asked for a few free cartons of Marlboros as well.

This was at the Queensway location in T.O. Your mileage may vary. What a Moron.

[Jon Lai]

Free "Garden Fresh Gourmet" Tortilla Chips at Sobeys.

Details.

Scans in at $4.49 or $4.99. Signs say that they are on sale for $3.99 (nt in flyer).

I get these a couple of times per month and grabbed an unsalted bag when it scanned in wrong. The cashier confirmed that it was wrong but proceeded to charge me the correct price as opposed to making it $0. She calls the idiot manager and he says that "the Scanning Code of Practice only applies to selected items". Huh? WTF? I made a smart ass remark that it must only be on selected price errors only. I made him read the policy and he still didn't get it. The guy sweeping the floor had to explain it to him. This was at the Queensway location in T.O. Your mileage may vary. Moron.

So in the end did you get it?

[consumerPI]

Yes, he finally said to the cashier "Put it through, just give him whatever he wants". I should have asked for a few free cartons of Marlboros as well.:cheesygri

So in the end did you get it?

[T3rry]

Just a reminder... check your prices... i just got a Light fixture from Canadian tire, prices at $70... had a 3 week old sale sticker on ti for $35... they tried to give it to me for $35, i said no, you have to talk to a manager, i said, please call him :) 10 minutes later, i had a $70 light fixture for $25... big score IMO.


Also, a good way to make them give you the deal is to tell them you've taken photo documentation of the item, shelf tag, etc... and you will be following up with head office and the retail council of Canada. it's very believable these days due to camera phones. I'm lucky i didn't have to go as far as threatening, though i was close, the first manager said no, he talked to the store manager who approved it.

[jackboot]

T3rry, you're a stone-cold hard-ass bargain hunter :cheesygri

[T3rry]

T3rry, you're a stone-cold hard-ass bargain hunter :cheesygri

as far as i am concerned, if they're gonna have policies i may as well make them abide by them as the average customer would have just accepted it and walked away.

[CanadaBoy]

Just a reminder... check your prices... i just got a Light fixture from Canadian tire, prices at $70... had a 3 week old sale sticker on ti for $35... they tried to give it to me for $35, i said no, you have to talk to a manager, i said, please call him :) 10 minutes later, i had a $70 light fixture for $25... big score IMO.


Also, a good way to make them give you the deal is to tell them you've taken photo documentation of the item, shelf tag, etc... and you will be following up with head office and the retail council of Canada. it's very believable these days due to camera phones. I'm lucky i didn't have to go as far as threatening, though i was close, the first manager said no, he talked to the store manager who approved it.

Was the sticker on the box>

[jackboot]

PS T3rry, that was a compliment :cheesygri

[MrDisco]

Thanks to the guys (and gal) in the #redflagdeals channel for reminding me of this policy. I bought the Apple ipod dock which scanned in at $57.83. The shelf tag was $48.83. My mistake was I told the cashier immediately who manually adjusted the price. what you're supposed to do is walk out with the higher price and then go back to the CSR to reduce the price and to take advantage of the SCOP.
After a small debate they agreed to the SCOP, but they didn't know how to key it in so they just gave me a $10 bill from the register.

Awesome policy! :)

[krs]

My mistake was I told the cashier immediately who manually adjusted the price. what you're supposed to do is walk out with the higher price and then go back to the CSR to reduce the price and to take advantage of the SCOP.


You made no mistake.
As soon as the item scans in at a higher price than is advertised, the cashier is supposed to correct the price and subtract an additional $10.-.
Obviously he/she wasn't trained properly.

[DaVibe]

I'm going to review this thread and the rules (because the wording is always funny) but here's an example of something I want to do right now.

Went into FutureShop. DVD Set is "On Sale" but even looks like the regular price online at $19.99.
The sticker on the box in-store says $26.99.

Even if it comes in as $19.99 at the cash register, the price on the box is still incorrect, so would I not get $10 off the $19.99 for it being incorrect?
- It is not an "Online Only" price, I can confirm that.

Any ideas?

Edit: Reading the rules, seems like I'm out of luck because the sticker is on the DVD itself as opposed to "On Display" (even though they are ALL incorrectly priced) ... any thoughts?
It's wrong, I know that.

[jackboot]

I'm going to review this thread and the rules (because the wording is always funny) but here's an example of something I want to do right now.

Went into FutureShop. DVD Set is "On Sale" but even looks like the regular price online at $19.99.
The sticker on the box in-store says $26.99.

Even if it comes in as $19.99 at the cash register, the price on the box is still incorrect, so would I not get $10 off the $19.99 for it being incorrect?
- It is not an "Online Only" price, I can confirm that.

Any ideas?

Edit: Reading the rules, seems like I'm out of luck because the sticker is on the DVD itself as opposed to "On Display" (even though they are ALL incorrectly priced) ... any thoughts?
It's wrong, I know that.

So the price is ringing up as *cheaper* than the tag?
Why would you get extra money off if an item is already ringing up less than tagged?

As I understand it, the point of the "code of practice" is to prevent retailers from advertising a product as a cheap price and then covertly ringing it up as more expensive with the customer hopefully not noticing. The code of practice discourages such behaviour. Customers need to be able to trust that prices are ringing at the displayed price (or in your case, cheaper).

[Ogata]

Out of all the places I've seen that policy, I saw it posted outside of my local No Frills.

[Screwball]

I'm sorry if this has been covered - but I ran across a situation the other night at RCSS that I am not sure if it would of qualified for the SCOP.

Here's the flyer scan.

http://img232.imageshack.us/img232/7040/superll9.png

It states - save $5.00. Then underneath says $14.99 after savings. I bought the CD-R's which scanned at $17.99 - but should have been either $12.99 or $14.99 depending on how one wanted to read the ad. Although they could argue that they would deduct the $5.00 at the cash - which means what it scanned as is irrelavent and meaning it would not qualify for the SCOP. Does anyone know what the proper process would be?

I was about to advise the cashier of the SCOP - however when she checked the ad - she thought it said $5.00 for the spindles - and automatically just overrode the price at $5.00 .. which saved me having to fight with them about the price error.

[beripari]

According to the ad, the scanprice should have been 19.99 since the "after savings" price is $14.99, thereby saving you $5.00. So, unless it scanned at something higher than $19.99 originally, then SCOP doesn't apply. It's like alot of those "instant savings" of $xx where the item scans in at the regular price & the cashier inputs the "instant savings" $$ off.

Just as an aside -- I've posted about this before but it continues to happen!
Watch the vegetable prices at the cash! Major problem in past @ Loblaws & Superstore! Happened again today @ No Frills. The price/kg posted & the price in the computer don't match. Bought hot peppers today - should have been 3.79/kg; rang in @ 4.89/kg. I pointed it out to the cashier in case she had input the wrong code (which doesn't apply under scope) -- she had input Yellow Peppers; I wasn't sure if there was a Hot Banana Peppers - there was not. She had someone check the price; they came back & said it was 3.79 & told her to correct it - she said it was computer changeover day for pricing - I pointed out it should be free under SCOP. Got it for free.

[patrob]

I was shopping at SDM yesterday & there was a guy whose product was scanning wrong & the cashier just wanted to adjust the price to the correct one, but thanks to me he got the product for free:D :D I just love to help out :lol: He sure was surprised & never even knew such policy existed.

I guess the cashiers will not remind you that you get $10 off or for free, unless you know about the policy yourself :rolleyes:

[beripari]

I was shopping at SDM yesterday & there was a guy whose product was scanning wrong & the cashier just wanted to adjust the price to the correct one, but thanks to me he got the product for free:D :D I just love to help out :lol: He sure was surprised & never even knew such policy existed.

I guess the cashiers will not remind you that you get $10 off or for free, unless you know about the policy yourself :rolleyes:

It still surprises me how many people don't know about this product -- my 11yo has it down pat! I have not known ANY cashier to automatically give you the $10 off without you saying anything! MANY cashiers have no idea it exists (and even some store managers!) and, when you "remind" them, often they STILL just want to correct the price -- even when the actual policy STICKER is directly in front of them! You'd think it was THEIR $$ ! Can't understand them getting angry at the customer who just doesn't want to be "ripped off"!

[Junk Food Junkie]

I can tell ya that it's not about getting angry at the customer who doesn't want to get ripped off. SCOP usually is taught only to a few employees due to security reasons. When SCOP is used, it's time consuming to both you, the employee and others behind you in line. No ones happy, the customer who has the product that scans incorrectly is inconvenienced due to someone else's stupid error, the employee processing SCOP is inconvenienced from the job they were just taken away from for a few minutes (usually from another customer), the people behind you, and customer who was just abandoned so an appointed employee can complete SCOP. Paperwork, computer input, yadda yadda. It's a vicious circle, no one is happy about the inconvenience of paperwork, etc. Once the customers transaction has been completed with SCOP and paperwork filled out, there are now a lot of impatient angry customers waiting for their turn at the cash.

I know it's not your fault, and you're entitled to your money because of someone elses careless error, but unfortunately due to security issues, etc., it does cause a chain reaction that slows everything down, which isn't looked forward to by employees or customers behind you, especially on a hectic day. That may be why you don't see too many smiling faces.

[beripari]

Hey, I don't dispute anything you say! As a matter of fact, I don't like the "chain" reaction is causes either -- once, it was so bad, a woman behind in line not only physically threatened me but security got involved, we ALL ended up at the police station AND we both had kids in tow!!

Does that mean I should stop using SCOP and just pay more than I have to? I think NOT -- I'd much rather have the $$ in MY pocket than in theirs regardless of WHOSE mistake it was! No one in their right mind would gladly pay more for an item than they have to. So then, perhaps the "careless" mistakes that seem to be far too frequent should be addressed at the source. That would avoid all subsequent negative chain reactions! Anyone can understand a mistake once in a blue moon. But, when you go into a store to buy five different vegetables and FOUR of the prices are wrong and the store management say "we know, people complain about it all the time & we keep telling head office but they don't do anything about the weekly incorrect prices" then there's something seriously wrong! What about the poor immigrants who don't understand or speak english well enough to object or even the poor seniors living on a pension who are too humble to speak up. Should they continue to pay more than they have to?

Perhaps the "process" needs to be fixed. Empahsis on "accuracy" at the start of the chain and, in case a error gets through, a better process at the customer level -- empower the cashier to enforce SCOP without having to wait for overrides, authorizations, etc.! That would solve it!

And, why would it not be taught to ALL employees? The sticker is on ALL cash registers in most supermarkets? Do they teach employees only "some" policies and not "others"? There should be no secret about this!

[krs]

I just read the last few posts and am somewhat bewildered by what is being posted.

SCOP usually is taught only to a few employees due to security reasons

What security reasons? Care to explain?

I also don't understand what needs to be "taught" about SCOP.
It's dead simple.

If the adverized price is lower than the scanned price at the cash register, the customer is to be charged the aavertized price and in addition is entitled to a $10.- discount on the first such item up to the value of the item.

Is that so difficult for a cashier to comprehend?

Maybe the cash regsters need to have a SCOP button programmed that does the override and calculation automatically.

As I understood it, the driving force behind SCOP were the customer complaints about incorrect shelf pricing. Some provincial governments were considering outlawing that again and make stores go back to individual product pricing and SCOP was the compromise that was agreed on in the end.
If SCOP doesn't work or is a hassle (which it should not be at all), complain to the Retail council and to the appropriate government agency if the retail council is not responsive and the problem continues.
SCOP is voluntary except in Quebec where its equivalent (not called SCOP) is mandatory according to provincial laws.

Just to be clear - "voluntary" in that a store (outside Quebec) does not have to sign up to this policy, but if they do sign up, the store has to follow it.

[Junk Food Junkie]

What security reasons? Care to explain?
You'd have to call Head Office for that one, it's their idea. From what I understand, they want a limited number of people to have overrides. Unfortunatly, a lot of theft can happen in a store, it's incredibly easy to do, such as "sweethearting". Having an override can allow for a lot of unnoticed price changes or freebies. We're not required to teach new cashiers on the keyboard "process" of SCOP. They need to learn the basics first and get used to the till. Only employees who have been there for a while, are given overrides. Even then, Head Office wants the number of overrides to be cut.

You can blame lazy managers who don't want to deal with corrections, or they pass it off to someone else who is already overwhelmed with work. They try. Sometimes it is Head Office, you can change price in the computer but sometimes Head Office bumps it back. It's incredibly frustrating, trust me.

I also don't understand what needs to be "taught" about SCOP.
It's dead simple.

Sorry, I should clarify myself, all employees should be taught about SCOP, but what I meant was "how" it's keyed into the register.

If the adverized price is lower than the scanned price at the cash register, the customer is to be charged the aavertized price and in addition is entitled to a $10.- discount on the first such item up to the value of the item.

Is that so difficult for a cashier to comprehend?

Again, my mistake, it's not difficult for the cashier to comprehend (ok, maybe some, lol), it's how you key it into the register, having an override, etc.,

Maybe the cash regsters need to have a SCOP button programmed that does the override and calculation automatically.


That would be awesome!

[patrob]

It still surprises me how many people don't know about this product -- my 11yo has it down pat! I have not known ANY cashier to automatically give you the $10 off without you saying anything! MANY cashiers have no idea it exists (and even some store managers!) and, when you "remind" them, often they STILL just want to correct the price -- even when the actual policy STICKER is directly in front of them! You'd think it was THEIR $$ ! Can't understand them getting angry at the customer who just doesn't want to be "ripped off"!

That's true...many people still don't know this practice exists, so I like to point it out every time I am in a store & I see this happen to others:cool: :D

I just love the look of the cashiers face when I mention the SCOP:lol: , they look so confused:rolleyes: , but it's the fault of the management for not training them about it!

[krs]

Maybe what we need to do is raise hell with the store owner, head office and the retail council if SCOP doesn't work smoothly.
It has been around for a fairly long time now and every cashier should know about it.

@ J-F-J - I hear you and yes, price overrides are typically done by a head cashier or someone in the office. I can understand why one doesn't want to give that option to every cashier. But SCOP isn't the only reason price overrides need to be done, so that process should be smooth and quick as well.
After all, it's the stores fault if a price override is required, not the customers.

Unfortunately (or really fortunately), none of the stores I shop at have had a scanning or pricing problem recently. It's to the point where I don't even watch the cashier anymore - I do check the receipt at home most of the time later and have not found a problem for months now.
SCOP (or maybe something else) seems to have made a difference - some of the stores that used to have constant pricing errors really pulled up their socks.

[pai]

is SCOP supppose to all retailers or juts retailers who chose to participate
coz i was at a zellers once and i found something that priced up. in hopes to get it for free at the cashier
but she said zeller doesnt participate in htis "program"
which surprised me that big chains like that can chose to not participiate:confused:

[beripari]

is SCOP supppose to all retailers or juts retailers who chose to participate
coz i was at a zellers once and i found something that priced up. in hopes to get it for free at the cashier
but she said zeller doesnt participate in htis "program"
which surprised me that big chains like that can chose to not participiate:confused:

It's "voluntary". The reason Zeller, Bay, and all other related stores don't participate is that they'd go bankrupt! They are NOTORIUS for having incorrect pricing, even on items in their current ad! ALWAYS watch the pricing AND the ads when shopping at those stores! I've even purchased items at homeoufitters that scan at one price, get them home & the have a CHEAPER price on the item label (ie, bedding). Or, the signs say "additional xx% off" at the Bay but when the discounted "sale" price scans in, it is NOT the corect percentage off -- they have real math problems there!

[krs]

There is a list of the companies that signed up here:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

And I think you're right, Zellers is one of the big chains that hasn't signed up.

[beripari]

Thanks! I didn't realize Costco was on that list!

[belfour]

At RCSS

Black and Decker Finishing/Detail Sandpaper
Tag 2.44
Scanned 3.94
= Free!

Scotch Vinyl Electrical Tape (Super 33+)
Tag 2.44
Scanned 3.94
= Free!

Black and Decker AutoTape (measuring tape)
Tag 12.44
Scanned 15.94
= $2.44


YMMV

:cheesygri

[beripari]

Very profitable shopping trip! Just curious -- how did the cashier react -- did they try the old "it only applies to ONE item" logic?!?

[doctorofstyle]

that actually is part of the policy - that it only applies to the first item.. the rest of the items you do not get the 10 dollars off... you do get the lower price though.

Otherwise what is the point of only getting one for free... when you can empty there stock.

[krs]

Let's be absolutely clear about this.

The policy applies to the first item only if you buy multiples of the same item. But if you buy three different items like belfour above, it applies to the first one of each of these items, no limit.
If you buy 100 different items and the price comes up wrong on all of them, you would get 10 times $10 off each one or the item fro free if the correct price is $10.- or less.

[beripari]

that actually is part of the policy - that it only applies to the first item.. the rest of the items you do not get the 10 dollars off... you do get the lower price though.

Otherwise what is the point of only getting one for free... when you can empty there stock.

Not quite true! It only applies to the first item IF you've bought more of the exact same item! BUT, if the items are same but different flavors, you're supposed to get the FIRST of EACH free ie, if you buy 4 cans of campbell's soup each a different kind (therefore different sku) EVERY one of them would be free if each individual price came up wrong! That's the intent of the poicy -- that the prices are input into the computer "correctly"!

I once bought two cases of drinks -- both prices came up wrong. The cashier tried to tell me that, because they're made by the same company, I only get the first case free, not the second one. BUT, they were different "brands" and SKU's even though they WERE made by the same company!! Kraft makes 100's of different types of foods: cereal, cheese, pasta, etc. That "incorrect" logic definitely does not apply nor is it the intent of the actual policy. But, that doesn't prevent cashiers & even some managers from trying to use this logic!

[krs]

But, that doesn't prevent cashiers & even some managers from trying to use this logic!

Sometimes works against them as well.
Before I was really familiar with this policy, I once bought ten 2 litre bottles of Pepsi; only noticed after the fifth one was scanned that the price was wrong.
Bit of a discussion with the cashier who then called the manager over. Manager's became visibly upset when she saw that the scanned price was wrong - she reversed all the cash register entries for the Pepsi bottles and I got five for free. Now I know it should only have been the first one, but she then somehow thought it applied to every item that had already been scanned incorrectly.

[beripari]

Sometimes works against them as well.


You're absolutlely right! In the incident with the cases above, after the cashiers "illogical" interpretation and a discussion with the "acting" manager, I paid then contacted head office. End result, FIVE free cases -- two to replace the incorrect pricing & 3 as a goodwill gesture! It was great cause these were the larger 12-packs of larger lemonade & iced tea drink -- so we took them to our soocer & baseball games for the kids!

[sonic]

Wal-Mart, Can-Tire, Shoppers, No-Frills, Fortinos & even Costco.....but not Zellers. I asked the manager why they don't have this policy and she told me that I should call the head office to find out why, since she had no explanation for me :mad: You would think that such a big Canadian store would take part in this great practice :) .

:mad: this is sooo typical of zellers...it seems everytime i buy something from them it scans incorectly...do you think they'll change? :|

[krs]

.....do you think they'll change? :|

Not if they want to stay in business. They'd be handing out so many free items or $10.- discounts that they would be broke in no time.

However, I must say our Zellers has improved quite significantly in that respect. Whereas before there were usually several scanning errors on a single bill, I haven't found any recently.

[beripari]

I stopped shopping at Zellers on a regular basis almost 10 years ago! They never had advertised product in stock even on the first day and you really needed to be able not only to watch every item scanned but to know the "posted" sale prices & advertised flyer prices cause they never matched!

But, when you have young kids with you, its hard to focus on cashier -- so chose to stop shopping there unless I absolutely have to! Kids are older now so a little easier to "watch" the cashier!

[Calvin2008]

would this work if the price was actually lower than the listed price? LOL. :D ,Please tell me if you find it:-0

[1226]

I love Zellers posted policy. It's something along the lines of:

"If you find a discrepancy between the scanned price and the posted price, we'll gladly give you the lower of the two".

You mean as is required by law? Oh thank you kind Zellers. :rolleyes:

[patrob]

I love Zellers posted policy. It's something along the lines of:

"If you find a discrepancy between the scanned price and the posted price, we'll gladly give you the lower of the two".

You mean as is required by law? Oh thank you kind Zellers. :rolleyes:

I don't really like shopping there for that reason alone...many times items have scanned wrong & I would have overpaid if I did not point it out & they still don't have this policy :evil: I even called head office & asked why, they just said they are improving their 'new' computer systems so errors don't happen & do no plan to have this policy any time soon:mad:

[consumerPI]

Which is reason #92 why we should shop at Walmart.

......I even called head office & asked why, they just said they are improving their 'new' computer systems so errors don't happen & do no plan to have this policy any time soon:mad:

[krs]

I actually pretty much stopped shopping at Walmart.
There are always long line-ups at the cash, prices have gone up where they are more now than Zellers and Canadian Tire, sometimes significantly more (I'm not talking about pennies) and the staff has become pretty unfriendly. Probably depends which Walmart one shops at, but I find the Montreal ones especially bad.

Scanning however is pretty much always correct.

[AnnaBanana]

So i just returned from Chapters, and realized that i was overcharged on 3 items. I am so peeved - i should have checked before leaving the store, but i bought a tonne of things so i wasn't doing the math in my head... I didn't see Chapters on the list of participating stores - does anyone know if i can get anything from them in return for the hassle of my having to go back tomorrow? Thanks!!

[selpats]

So i just returned from Chapters, and realized that i was overcharged on 3 items. I am so peeved - i should have checked before leaving the store, but i bought a tonne of things so i wasn't doing the math in my head... I didn't see Chapters on the list of participating stores - does anyone know if i can get anything from them in return for the hassle of my having to go back tomorrow? Thanks!!

Yes, you can get an apology. What else do you expect?!

[ZenOps]

Heh - I got a free loaf of bread.

RCSS 3 for $4 Wonder white +

Bill came out to $2.19 apiece, I'm like no way... Fast check and they marked two loafs down to $1.33 and gave me one free on the SCOP.

Hey, free bread is free bread.. This is the only time I've managed to catch a scanning error this year.

[krs]

Just a reminder for those shopping in Quebec.

Quebec has provincial legislation which is essentially equivalent to SCOP, so even if Zellers, Chapters etc. don't participate in SCOP (which is voluntary), they are still bound by the provincial legislation if the store is located in Quebec.

[beripari]

Just a reminder for those shopping in Quebec.

Quebec has provincial legislation which is essentially equivalent to SCOP, so even if Zellers, Chapters etc. don't participate in SCOP (which is voluntary), they are still bound by the provincial legislation if the store is located in Quebec.

Really? I'm surprised then that Zeller's isn't bankrupt there since their pricing in GTA is ALWAYS wrong!

[krs]

Zeller's pricing accuracy must depend on the indivdual store then.
I occasionally shop at Zeller's in Belleville, Ontario and in Montreal, Quebec and I haven't found a pricing error lately for quite some time - a few years back it used to be quite bad.
I also find that prices at Zellers are much better than they used to be - often less than Walmart and it's certainly not as crowded.
Just before Christmas it was actually a pleasure shopping there (compared to Walmart) and they had the delicious Lindt chocolate on sale in some really beautiful giftboxes which I had not seen elsewhere.

[Grassgreen]

I scored some free ice cream at Safeway today!

I check my bill every single time I do my groceries, and I would honestly say that about 25% of the time, something is priced wrong, and I get it for nothing.

It is extremely important to check your reciepts if you are shopping the day after a new flyer comes out...often a few items haven't been changed, or in another situation, the price goes up and they haven't changed the signage on the floor....another freebie!

[selpats]

I swear, 75% of my receipts have problems.

Since the 1st of this year I have got free Dove liquid handsoap from Walmart, free broccoli from Thrifty Foods and just last night, a free four-pack of energy efficient bulbs from The Real Canadian Superstore. Simply because the employees don't change the tags on the shelves.

My family gets a laugh out of me doing it but it saves me literally hundreds of dollars every year...

[Hollasa]

Sometimes I wonder about people.

I went shopping at Save On Foods last night, and picked up a Lindt Ecuador chocolate bar (75% dark cocoa). Two squares of that makes for a nice treat.

Anyways, on the shelf it was $3.69. Over by the produce department there was a display, and it had it on sale for $3.29 - only the little note that shows when the sale ends showed it ending the day before. Heh heh heh. Added one of those to my basket.

When I went through the checkout, they rang up at $3.69. I said "the display over by produce shows them at $3.29 each". She said "oh, ok", got one back from the bagger, removed the $3.69, added two in at $3.29, and sent it back to the bagger. I said "um, what about the scanner code of conduct, like what's on that sign behind you?"

She said "oh, that's only to a maximum of $10." I looked confused, she said "and your two items only come to $6 something". I thought of explaning the meaning of the word maximum, and then explained how it works (first item free if item is under $10, $10 off it item is over $10). She said "oh, ok", got a bar back from the bagger, removed both items again, and put in just one for $3.29.

A very agreeable cashier, I'll admit - didn't even ask to see any proof, or send the bagger for a tag - but "that's only to a maximum of $10??" Save on Foods cashiers are generally very good (I still recall with fondness the one who asked me not only if I wanted the bags carried to the car, but if I needed them carried into my house - I was really pregnant at the time), but the scanner code of conduct seems to be a bit tricky for them.

[MC25]

Sometimes I wonder about people.

I went shopping at Save On Foods last night, and picked up a Lindt Ecuador chocolate bar (75% dark cocoa). Two squares of that makes for a nice treat.

Anyways, on the shelf it was $3.69. Over by the produce department there was a display, and it had it on sale for $3.29 - only the little note that shows when the sale ends showed it ending the day before. Heh heh heh. Added one of those to my basket.

When I went through the checkout, they rang up at $3.69. I said "the display over by produce shows them at $3.29 each". She said "oh, ok", got one back from the bagger, removed the $3.69, added two in at $3.29, and sent it back to the bagger. I said "um, what about the scanner code of conduct, like what's on that sign behind you?"

She said "oh, that's only to a maximum of $10." I looked confused, she said "and your two items only come to $6 something". I thought of explaning the meaning of the word maximum, and then explained how it works (first item free if item is under $10, $10 off it item is over $10). She said "oh, ok", got a bar back from the bagger, removed both items again, and put in just one for $3.29.

A very agreeable cashier, I'll admit - didn't even ask to see any proof, or send the bagger for a tag - but "that's only to a maximum of $10??" Save on Foods cashiers are generally very good (I still recall with fondness the one who asked me not only if I wanted the bags carried to the car, but if I needed them carried into my house - I was really pregnant at the time), but the scanner code of conduct seems to be a bit tricky for them.

Save on food employees here are a bunch of ignorant, unpleasant fools. Some dont even great or smile to me. Even when I smile at them and say hello. Not to mention a lot of them dont know what they are doing, or just do it poorly. I only shop there when I need the odd item, because its closer to me. And even when I do that, its a chore to get that single item I need. :mad:

[hightech]

Is there a list of what stores follow this? I was under the impression that Canadian Tire follows this as well (the manager told me no).

I know this works at Walmart, Loblaws, Price Chopper, No Frills, Dominion.

[krs]

Canadian Tire certainly does.

I copied and posted the list from the Retail Council here in this thread:

http://www.redflagdeals.com/forums/showpost.php?p=2230502&postcount=135

Somewhere in this thread I also posted a link once to the list of retailers that subscribe to the code, but that link may have moved assuming you can even find it in this long thread.

[ZeroFlares]

umm does blockbuster video or rogers video follow this policy?

[krs]

umm does blockbuster video or rogers video follow this policy?

Doesn't look like it.

Here is the list that was posted in 2005

http://www.redflagdeals.com/forums/showpost.php?p=2230502&postcount=135

But you should go back to the Retail Council web site and find the current list. I looked a few weeks ago and couldn't find it.

In any case, stores that follow the policy usually have a small sign to that effect at the cash register.
If you do find the current list of stores/chains, please post it.

[selpats]

umm does blockbuster video or rogers video follow this policy?

I don't know about Blockbuster as I don't go there but I can't say that I have seen the stickers at Rogers Video for this. That said, I haven't had a price discrepancies there either...

Maybe just call them and ask a manager.

[passthatversace]

Does this policy only apply if the price discrepancy is brought up at the time of sale, or does it still apply if an error is noted AFTER the sale?

I made a purchase at Pharmaprix/SDM a few hours ago, and I just noticed now that they overcharged me on an item.

[mabba18]

Just had a fun time at a Grocery store this afternoon. 2 boxes or Oreo Cakesters, one regular, one chocolate, both on display with a sale sign. I get to the cash the scan wrong. Okay, casher tries to argue, nope sign is on the display, and I know for a fact that they are on sale.

Cashier says ONE is free. Nope, different UPCs different products. Cashier says no, calls manager, manager says no. Ok, fine. I call in complaint to Retail Council. All this for $1.79 box of cookies.

P.S. Cakesters are fabulously delicious.

[krs]

Does this policy only apply if the price discrepancy is brought up at the time of sale, or does it still apply if an error is noted AFTER the sale?

I made a purchase at Pharmaprix/SDM a few hours ago, and I just noticed now that they overcharged me on an item.

As far as I know the policy applies at all times - also after the sale if you go back. In Quebec especially since there it's a provincial law, not a voluntary policy.

[silvery]

Scanner Price Accuracy Voluntary Code
Canadian Association of Chain Drug Stores -- Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharmasave (BC and Sask)
Canadian Council of Grocery Distributors -- Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited
Coleman’s Food Centre (Nfld.)
Retail Council of Canada -- Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Shoppers Drug Mart
Wal-Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees
Canadian Federation of Independent Grocers -- Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[Monari]

I was at my local Walmart today, and found a copy of The Day After Tomorrow Bluray with a sticker for $24, but which rang up at $28. I went to the customer service desk, and the manager would only refund me 4 dollars, saying that the 10 dollar policy didn't apply.

When I asked why, she said it only applied to items that didn't have price tags on them, but had a wrong price listed on the shelf on which they were stored. Since the disc had a price tag on it, it didn't fall under the policy, which smacks of bull to me. Is she right?

[baxbunny]

o wow, this is totally new to me! i wish i had read this earlier, theres been so many times when the scanned price was higher than the printer or tagged price, but all i did was tell them and i got the price matched... no $10 off :D. I can't believe that if its less than $10 its free haha, and some people (my dad) keep telling me, nothings free in life....

[Konowl]

I was at my local Walmart today, and found a copy of The Day After Tomorrow Bluray with a sticker for $24, but which rang up at $28. I went to the customer service desk, and the manager would only refund me 4 dollars, saying that the 10 dollar policy didn't apply.

When I asked why, she said it only applied to items that didn't have price tags on them, but had a wrong price listed on the shelf on which they were stored. Since the disc had a price tag on it, it didn't fall under the policy, which smacks of bull to me. Is she right?

She's absolutely right, yes. Scanning code only applies to non-ticketed items.

[Monari]

Dang! Well, i'd already scored the 10 dollar off thing on 3 other blu-ray discs doing that, so I guess being denied on the 4th isn't that bad. :|

[Grassgreen]

I just scored a 5 lb bag of apples at Superstore.

Rang up at 5.49, but were on the shelf at 4.88!

Not too bad!

[cary1]

The walkie-talkies were blazing and it took a little bit of patient coaching and educating, but after 3 cashiers and 4 managers were called to the scene of the crime, Costco did give us $10 back for a package of mis-priced new Crest Pulsar disposable toothbrushes last night.

These were the packages with 3 toothbrushes (and free bonus toothpaste) at $16.99 with their coupon for $3.50 off. The offending shelf sign showed an in-store price of $15.89.

The first cashier, a totally clueless young man, couldn't even fathom that such a rule existed. (stay young and innocent forever, man..)

Manager number one asserted with pride that Costco belongs to the Retail Council of Canada and adheres to the scanning code of practice. She only needed two of her senior managers to figure out what that meant, though.

They actually have a scop code taped to the front of the cash register at customer service. Not enough us must make claims as it took 3 tries for these supervisors to try and figure out how to give the money back.

Sorry to the 20 or so people in-line behind us who had to wait until the Costco gods figured it all out.

[krs]

These were the packages with 3 toothbrushes (and free bonus toothpaste) at $16.99 with their coupon for $3.50 off. The offending shelf sign showed an in-store price of $15.89.

Hmmm.........So the cash register price was higher than the shelf price without the coupon and lower with the store coupon?I'm not even sure you were entitled to the $10.- off in this case....is that situation even covered by the SCOP?

[Snowy]

Hmmm.........So the cash register price was higher than the shelf price without the coupon and lower with the store coupon?I'm not even sure you were entitled to the $10.- off in this case....is that situation even covered by the SCOP?
A coupon has nothing to do with the scanned price of an item, it should be counted as currency in payment for a specific item deducted from the total of your bill.

SCOP should still apply and the coupon should be deducted afterwards (as far as I read it anyway).

[krs]

Do you have a link to the current SCOP page at the Retail Council?
Last time I went to their web site I couldn't find it.

On a regular coupon that you bring into the store, I agree with you. But this sounded like a "Costco" coupon which you either get at the door or you don't even get a physical coupon, it becomes an automatic discount at the cash register. So maybe te SCOP rules treat that differently.

The rule is basically: "If it rings up at a higher price at the cash register than what is show on the shelf pricing, then SCOP applies"....with some exceptions.

[Snowy]

Do you have a link to the current SCOP page at the Retail Council?
Last time I went to their web site I couldn't find it.

This one??? (http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp)

On a regular coupon that you bring into the store, I agree with you. But this sounded like a "Costco" coupon which you either get at the door or you don't even get a physical coupon, it becomes an automatic discount at the cash register. So maybe te SCOP rules treat that differently.

Well last time I went to Costco and used a coupon (a few months back I admit) I'm sure they had to type in a code for the coupon - an act separate to the scanning and manually done at that.

[krs]

Yes - that's the page - thank-you.

I see there were some small changes made to the code but nothing changed in principle.

And when I read this paragraph, the example above with the Costco coupon did not qualify for the SCOP.

1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.

[Amuse]

Got a bag of chips for free at Superstore. They seem to follow this automatically, as the price-checker person checked the price and then came and gave me back my money, so I got it for free. I didn't even mention SCOP.

Is this what they do at Superstore now?
My gf was like, huh? Why did they give me back so much?

[marcopolo85]

I saw Dark Sector ps3 game on the shelf labeled with 39.99 price tag, the price tag was on the shelf itself, not the game. but the price tag clearly pointed out it was Sonic PS3 game. Obviously someone stocked that shelf with the wrong game. The actual price of the game is $59.99. Any way I can get SCOP on this?

[Stoe99]

I saw Dark Sector ps3 game on the shelf labeled with 39.99 price tag, the price tag was on the shelf itself, not the game. but the price tag clearly pointed out it was Sonic PS3 game. Obviously someone stocked that shelf with the wrong game. The actual price of the game is $59.99. Any way I can get SCOP on this?

No, because it's not being scanned at the wrong proce, you can ask them to give it to you at that price though, and they probably would seeing as how the mistake was on their end, but it is up to them, depends on the manager I guess.

[mabba18]

I saw Dark Sector ps3 game on the shelf labeled with 39.99 price tag, the price tag was on the shelf itself, not the game. but the price tag clearly pointed out it was Sonic PS3 game. Obviously someone stocked that shelf with the wrong game. The actual price of the game is $59.99. Any way I can get SCOP on this?

No, because it's not being scanned at the wrong proce, you can ask them to give it to you at that price though, and they probably would seeing as how the mistake was on their end, but it is up to them, depends on the manager I guess.

You won't get anything. The tag may say a price, but it is clearly marked for a different item, and you cannot say that it is the stores fault that the wrong product is there (i.e customer returned it to the wrong location), unless there is a whole stack of them. You're only case would be if the shelf tag just said the price, and nothing else. If this was the way SCOP worked, it could be abused for every single item in the store (Oh, this PS3 was sitting with the $5 DVDs, so it must be $5).

[marcopolo85]

You won't get anything. The tag may say a price, but it is clearly marked for a different item, and you cannot say that it is the stores fault that the wrong product is there (i.e customer returned it to the wrong location), unless there is a whole stack of them. You're only case would be if the shelf tag just said the price, and nothing else. If this was the way SCOP worked, it could be abused for every single item in the store (Oh, this PS3 was sitting with the $5 DVDs, so it must be $5).

Well in this case it was an employee's fault because it was indeed the entire stack of them and it was behind the locked glass.

Thanks for the quick responses.

[Teletran]

A little over 2 years ago I was able to purchase the Special Extended DVD Box Set of the Lord of the Rings Movies for around $60.

The box set was selling for $120 or so at Walmart and they had incorrectly priced it at 60 or so. Scored a huge discount. I could have had an additional $10 discount! lol They promptly pulled all their copies off the shelf after I bought mine.

To this day the very same box set sells for around $80.

[beripari]

I could have had an additional $10 discount! lol
Not really -- you don't get the $10 discount if the price scans in LOWER than than the actual price. The whole point of the policy is to prevent people from being OVERcharged, not UNDERcharged.

[Teletran]

Not really -- you don't get the $10 discount if the price scans in LOWER than than the actual price. The whole point of the policy is to prevent people from being OVERcharged, not UNDERcharged.

The price scanned in at 120 something and the box itself was marked as $60. Would the $10 discount still apply ?

[beripari]

The price scanned in at 120 something and the box itself was marked as $60. Would the $10 discount still apply ?

The SCOP policy used to contain some type of provision regarding items that have "sticker" prices on them, clearance or otherwise - to the retailer's benefit. You'd have to check the actual policy wording but I dont believe the $10 discount would apply -- it's one of those situations that's open to "interpretation" vs. the clear-cut case of the shelf price & the scanning price are different. I've had that situation occur several times in the past with varying results.

[sjwong]

The SCOP policy used to contain some type of provision regarding items that have "sticker" prices on them, clearance or otherwise - to the retailer's benefit. You'd have to check the actual policy wording but I dont believe the $10 discount would apply -- it's one of those situations that's open to "interpretation" vs. the clear-cut case of the shelf price & the scanning price are different. I've had that situation occur several times in the past with varying results.

I had this situation happen to me last night, with two different results.

The first was at Futureshop. The item (I Am Legend, Blu-Ray Steelbook edition) had a sticker price of $32.99 and rang up at the register at $34.99. I questioned it and the manager came over and advised the cashier to reduce the $32.99 by $10.00 because of the SCOP policy.

The second was at Walmart. The item (Appleseed, Blu-Ray) had a sticker price of $27.99 and rang up at the register at $33.99. I questioned it and the manager came over and advised me that SCOP policy does not apply to items with a sticker on it. He said I will be charged the sticker price.

[Teletran]

Thank you sjwong and beripari for the replies!

Seems that Walmart only offers the Sticker Price (Which is what happened to me as well).

[Tijuana]

Okay, so im kinda confused. Ill use the example of a video game to make it easier, and the shelf prices are correctly labelled

Case 1 - Sticker on case says 59.99, shelf says 59.99, scans in at 69.99 you get 10 off of 59.99?

Case 2 - Sticker says 59.99(clearance sticker), shelf says 69.99, scans in at 69.99, what happens

Case 3 - If the scanned price is lower than the sticker or shelf price, nothing happens, its only when the scanned price is higher than what is advertised.

Thanks!

[krs]

Okay, so im kinda confused. Ill use the example of a video game to make it easier, and the shelf prices are correctly labelled

Case 1 - Sticker on case says 59.99, shelf says 59.99, scans in at 69.99 you get 10 off of 59.99?

Case 2 - Sticker says 59.99(clearance sticker), shelf says 69.99, scans in at 69.99, what happens

Case 3 - If the scanned price is lower than the sticker or shelf price, nothing happens, its only when the scanned price is higher than what is advertised.

Thanks!

When an item has a sticker price, SCOP goes out the window.

SCOP was "created' as an answer to customer complaints years ago after shelf pricing was introduced to try to prevent the government from making shelf pricing illegal. Consumers found out that there was often a discrepancy between the cash register price and the advertized product price, usually in favour of the store. But because the consumer had no readily available price sticker on the merchandize to compare to, the price difference was often not noticed or only noticed later.
Consumer groups wanted to make sticker prices mandatory, retail countered that they couldn't afford the cost to apply sticker prices and it would increase the price of the product, and the compromise was SCOP - basically a penalty or incentive to make sure the shelf pricing and the cash register pricing match.
So a sticker price basically trumps a shelf or cash register price if it's lower; not sure what happens if the sticker price is higher than the shelf price. One could argue that it still trumps the shelf price since you know what the price is - it's not the situation SCOP tries to address.
Customer sees a $20 shelf price, buys the product because he thinks it's worth the money and then it rings up at $25.- at the cash.

So in the previous examples, Walmart was right; Futureshop was wrong, and in the two examples in the quoted post

Case 1: You pay $59.99 since there was a sticker price for that amount on the merchandize. Had there been no sticker price, you would have received $10.- off.

Case 2: You again pay the sticker price of $59.99 no SCOP discount

Case 3: You pay the scanned price. I noticed cashiers don't even blink anymore when that happens.

The SCOP policy had a statement that it didn't apply to merchandize with a price sticker - I assume that is still the case.

[Tijuana]

Okay so same thing again, but with shelf prices

Case 1 - Shelf price is 59.99 scans in at 69.99, you get it for 49.99

Case 2 - Shelf price is 79.99 scans in at 69.99 nothing happens, am I right? And what about discounts and clearance things.

Case 3 - Shelf says clearance 49.99 scans in at 69.99 you get it for 39.99

[krs]

Just to be clear, SCOP doesn't just apply to shelf pricing, it applies to all advertised pricing.

In a nutshell, the SCOP says this:

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.

1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.

The whole policy is here:
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

Pretty straight forward I think.

[Tijuana]

so then isnt a sticker price, the advertised price?

[krs]

so then isnt a sticker price, the advertised price?

What specifically are you getting at?

For one, the code says:

SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

The code tries to address the issue where the consumer has no price reference at the cash when the item is rung up, tries to increase the consumer confidence that the cash register price is correct for shelf priced items and if it isn't provides some small compensation to the consumer and a slap on the wrist for the retailer.

If there is a price sticker, the rules prior to shelf pricing basically apply.
I think the thinking here is that you know what the price will be and you can compare the cash register price to the price on the package.
If the item is advertised at a lower price than the price sticker, you are entitled to the lower price, just not to the additional SCOP discount.

[beripari]

I got into a weird situation today purchasing two copies of the same movie. first copy was stickered regular price of 19.99, second was stickered regular price for 25.99. The movie is listed online for 12.99 and is regularly selling at 12.99 in store as well. The were not yet stickered with sale stickers yet.

The 19.99 one rang up the correct price of 12.99 but the second for some reason rang up as 25.99 even though the barcodes were identical at he back of the movies. The cashier manually adjusted it to 12.99. I brought up if this applied to SCOP, thus giving me $10 off to make one of the two 2.99 but he had no clue how SCOP worrked and said the store manager always argued about 30 min over SCOP with customers. I left without pursuing it.

However, I'm curious as to whether or not my situation was entitled to SCOP application. I have had other scanning situations come up but not one such as this, where the item scanned at sticker price but it was supposed to be a cheaper price. And supposed to be stickered at the cheaper price.

That's exactly the purpose of SCOP - to prevent consumers from being overcharged. However, I'm not sure how you expected to get the movie for $12.99 unless that price was actually posted somewhere in the store (?). In the case you describe above, if both movies were EXACTLY identical, then you should have received $10 off the $25.99 movie which actually should have been $19.99 - $10, so you would have paid 9.99 for it. If in fact the same movie was regularly priced in the store you were physically in @ $12.99, then yes, you should have only paid 2.99 for ONE of them & the regular price of $12.99 for the other since SCOP only applies to one of the same items.

[dmdsoftware2]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Please update - points to 404.

[mark2]

my friend brought a book at costco, sticker price @9.95, scan in at 10.95. 10% more than the sticker price. The cashier call manager to check the correct pricing.

In the meantime, the manager is talking with other customer that my friend has to wait until they finished. Then my friend change his mind and rather to pay a dollar different than a long wait . (at that time he never heard anything about the "Code of Practice").

The cashier charged him the scanned price at 10.95 and finished the check out. When my friend going to leave, the store manager just came by and the cashier explained the whole case to the manager. My friend said he is okay with the price at 10.95 and don't need any credit on it.

The store manager stop my friend and insist to do the credit . He gave a full refund to my friend.---my friend got a FREE book from costco and this is the first time he heard about "code of practice". What a Great shopping experience...:cheesygri

[krs]

Your friend was lucky.
As I posted in #545, SCOP does not apply to individually priced items.
Your friend should have paid $9.95, the price marked on the book.

But for COSTCO, customer sat was more important that a $10.- book - good way to handle that on the manager's part since the customer had to wait.

[JeffTaylor1985]

I've had the same thing happen to me - it is amazing how many inaccuracies there are with shelf-tag pricing.

[impostor]

Got a free 1.89L carton of PC pressed pineapple juice @ Superstore today. Shelf label showed $2.99, rang in @ $3.19. I didn't even notice until I had left and was walking away, when I had an unusually strong feeling that I should look over my receipt.

[T3rry]

Your friend was lucky.
As I posted in #545, SCOP does not apply to individually priced items.
Your friend should have paid $9.95, the price marked on the book.

But for COSTCO, customer sat was more important that a $10.- book - good way to handle that on the manager's part since the customer had to wait.

i think the sticker is an advertised price, I've got SCOP several times on individually ticketed items.

i think the "individually price ticketed items" is more for if a store has for example if there is a shelf tag that is correct and 1 individual tag is incorrect...

One example of this i had was at walmart they had some DS carrying cases, the tin mario ones, the DS ones were $36 and the Wii ones were $34 or something, i took a DS one, it scanned at $36, i scoped's it down to $24... maybe the managers just do not know their policies.

[T3rry]

remember your SCOP, @ Wm i just scored a PS2+GH3 bundle (value $199.93) for $41.66 (after 2 days of fighting) at first it was just kind of a shot in the dark, but then they started playing ingorant, making excuses, telling me that the scop says $10 off the real price... etc... i stood my ground and 2 days, 3 managers, and a head office employee later, they called and told me to come pick it up.

The display just had liek 30 of the bundles, with a big price above it of $41.66

i know i could have argued for $31.66 but it took me long enough to get $41.66, i considered it a victory.

[beripari]

remember your SCOP, @ Wm i just scored a PS2+GH3 bundle (value $199.93) for $41.66 (after 2 days of fighting) at first it was just kind of a shot in the dark, but then they started playing ingorant, making excuses, telling me that the scop says $10 off the real price... etc... i stood my ground and 2 days, 3 managers, and a head office employee later, they called and told me to come pick it up.

The display just had liek 30 of the bundles, with a big price above it of $41.66

i know i could have argued for $31.66 but it took me long enough to get $41.66, i considered it a victory.

GOOD FOR YOU!! Similar thing happend to me years ago at Zellers and also @ the Bay (furniture dept) but not with that much of a price variance! They're just lucky there weren't 5 other customers standing beside you that they'd have to do the same for all - as was the case with my two experiences years ago! Give it to one, give it to all! With cameras on cell phones, its too easy for a customer to "prove" that type of situation vs. the store just quickly changing the signs/locale of the merchandise! CONRATS!!

[Snowy]

Zeller's pricing accuracy must depend on the indivdual store then.
Found out today Zellers in Metrotown do not honour SCOP :(

[tasamy]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?

[selpats]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?

Here is a word of advice from a person that has used th policy roughly 5-6 times a month for the past couple of years:

Just let everything go through the cashier as normal. Check your receipt as you are leaving. If you notice a discrepancy, take it to customer service. Customer Service personnel are more familiar with how to deal with this and can take care of you much easier.

[molala]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?


why are you suprised? in fact, it's the customer service that deal with SCOP..next time you should just proceed the sale and take it to CS later....many cahsiers usually doesn't have the knowledge about it....in fact..many places doesn't train their cashiers about SCOP...i can tell you that i never knew about SCOP for the two years i worked in sdm until there was an article about how SDN failed to practice SCOP in the paper...

[trilinearmipmap]

No luck with this at Zellers.

I bought golf balls, the sign on the shelf had them on for a big discount about 50%, this was a couple of months ago.

When they tried to charge me full price they argued with me and said the sale is over, I said so what, the sign is still there on the shelf, so they sold it to me at the sale price.

Even the sign in their store states something along the lines of "if the scanned price is more than the advertised price, we will sell it to you at the advertised price". Nothing about giving the item for free.

[brunes]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?

Here is a word of advice from a person that has used th policy roughly 5-6 times a month for the past couple of years:

Just let everything go through the cashier as normal. Check your receipt as you are leaving. If you notice a discrepancy, take it to customer service. Customer Service personnel are more familiar with how to deal with this and can take care of you much easier.

While I agree that dealing with the CS desk is simpler, the cashier in question obviously was very rude to the OP and IMO was not doing her job at all. If she doesn't know about the SCOP she should have called for her manager instead of bashing the customer in public like that. That is inexcusable IMO, I would have taken note of the cashiers name and called later and complained to the manaager, as well as CC'ed a letter to the head office and the manager. Hopefully it would get her fired.

[krs]

Found out today Zellers in Metrotown do not honour SCOP :(

None of the stores of the HBC chain, including Zellers, honour the code.
The code is voluntary except for Quebec where something very similar is imbedded in provincial law.

The stores that honour the code are listed here on the right - this is also the official wording of the code:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[krs]

No luck with this at Zellers.


Except for Quebec, SCOP is voluntary.

Zellers does not subscribe to SCOP. See link in my previous post.

[selpats]

While I agree that dealing with the CS desk is simpler, the cashier in question obviously was very rude to the OP and IMO was not doing her job at all. If she doesn't know about the SCOP she should have called for her manager instead of bashing the customer in public like that. That is inexcusable IMO, I would have taken note of the cashiers name and called later and complained to the manaager, as well as CC'ed a letter to the head office and the manager. Hopefully it would get her fired.

OK, great. That's not what this thread is about really so I didn't address that. I don't necessarily blame the cashier, they are often poorly trained, if they get any training at all. The real problem is the dept. manager, store management. Poor service in a store is a direct reflection of management. Maybe she was just having a really bad day, who knows? Does she deserve to be fired? In my opinion no, spoken to and given proper direction would be the best course of action.

Worrying about such trivial things will make a paranoid, hateful person. Life is too short.

[brunes]

OK, great. That's not what this thread is about really so I didn't address that. I don't necessarily blame the cashier, they are often poorly trained, if they get any training at all. The real problem is the dept. manager, store management. Poor service in a store is a direct reflection of management. Maybe she was just having a really bad day, who knows? Does she deserve to be fired? In my opinion no, spoken to and given proper direction would be the best course of action.

Worrying about such trivial things will make a paranoid, hateful person. Life is too short.

Er, sorry, no.

An untrained cashier response would be "Sorry, I don't know anything about that policy - I can't give you a free item without confirmation from my manager", and then contact the manager.

A response of "No I will not give you that for free. Hey look at this guy he came here to get stuff for free!" in front of other people at the checkout line is just plain rude and uncalled for, and frankly any person who would respond like that should not be working in retail since they don't have the people skills to do so.

[selpats]

Er, sorry, no.

An untrained cashier response would be "Sorry, I don't know anything about that policy - I can't give you a free item without confirmation from my manager", and then contact the manager.

A response of "No I will not give you that for free. Hey look at this guy he came here to get stuff for free!" in front of other people at the checkout line is just plain rude and uncalled for, and frankly any person who would respond like that should not be working in retail since they don't have the people skills to do so.

Again, worrying about such trivial things will make a paranoid, hateful person. Life is too short.

[tasamy]

If she doesn't know about the SCOP she should have called for her manager instead of bashing the customer in public like that.

She knew about SCOP. She had the SCOP sign beside her. She did not mind to give me the package as advertised as $3.49 not $5.49 regular price but when I pointed to the SCOP sign and I should have this item free. She changed her mode and tried to find ways/execuses so not to give it to me free. One of these ways was rudeness and using embarrassing statements "You came here to take items for free!" ... What a ...

[brunes]

Again, worrying about such trivial things will make a paranoid, hateful person. Life is too short.

Whose worried? It only takes 5 minutes to write a letter. Hopefully the person gets fired. If they don't life moves on.

The reason companies get away with all this shoddy service is everyone is like you and is so apathetic they don't give a crap.

[selpats]

Whose worried? It only takes 5 minutes to write a letter. Hopefully the person gets fired. If they don't life moves on.

The reason companies get away with all this shoddy service is everyone is like you and is so apathetic they don't give a crap.


I am sure that you are always perfect in your job, you never make mistakes do you? (Yes, you can read sarcasm into that...)

Making assumptions is worse by the way, you have no clue who I am or my beliefs. You are amusing, you are like a virtual-bully. Why do you feel the need to shove your opinion down my throat? You have your opinion, I have mine...

[PGT]

Hopefully articles like this will help educate the cashiers and store managers out there... but that's assuming that they know how to read a newspaper.

http://www.canada.com/components/print.aspx?id=ee87a2c2-a5d5-440b-917a-92ac00ad5651&sponsor=

A cereal killer ensures that retailers get their prices right
Little-known scanning code says customer gets freebie if sticker wrong

Pete McMartin
Vancouver Sun


Saturday, July 05, 2008


Kim Manky struck her blow for the Little Guy last Friday.

If you're the one who buys the groceries in your family, please pay attention. You might be next up in the checkout line, and Kim could save you some money.

It happened like this:

Kim, a special needs aide with the Vancouver school board, found herself in the London Drugs in Kerrisdale. It was about 4 p.m. She saw that a brand of granola cereal she liked was on sale for $4.99, as advertised on the in-store sale sign.

She picked up a box and took it to the cashier.

The cashier rang it up, and the box of granola came up as $6.99.

Now, most people would say something like, "But it was on sale for $4.99," and then the cashier would ask somebody to go check the price, and it would be corrected to $4.99.

But not Kim.

She said: "So, I get the cereal for free, right?"

What Kim knew -- and what soon became apparent the cashier did not know -- was that under something called the Scanner Price Accuracy Voluntary Code of the Canadian Council of Grocery Distributors, of which London Drugs is a member and signatory, she was entitled to the box of granola for free because it had been incorrectly scanned.

As the Code states:

"If the scanned price of a non-price-ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum."

How Kim knew about this I will get to in a moment, but her insistence that she receive the cereal for free, and the cashier's unwillingness to give it to her for free, soon caused the store manager to appear. She said he wouldn't give it to her for free either, but offered it at still another price.

"He called me over to the customer service area," Kim said, "and he went and got the sale sign.

"When he came back, he said, 'I can't give it to you for free, but I can give it to you for $5.49, which is our cost.'

"And I just said, 'No, I'm not buying the cereal at $5.49.' And [after filling out a complaint form] I just walked out.

"I left and I haven't been back since."

Now, Kim knew about the grocery council's scanner code because her sister, Michelle, used to work as a cashier at a grocery store. Michelle told her about it.

"I knew [from my work]," Michelle said, "that the prices were always wrong, so I would be very careful about checking my purchases at other stores."

When the code was enacted in 2002, Kim and Michelle were on guard for mistakes. Since then, both sisters said, the mistakes have come on an almost weekly basis.

"When [Michelle] first told me about the code," Kim said, "I was a little hesitant to do it, because I didn't want to make a scene.

"Honestly, I use it a couple of times a month. Capers, Choices, Safeway, everywhere. My sister and I are always comparing notes about it. 'Guess what I got for free?' We're proud of ourselves for catching stuff like that.

"And my husband loves it. He's so proud of me. He says, 'You're like this little crusader.'"

She preaches the gospel of the code, too. When she and her sister catch a mistake in the checkout line and get something for free, she said, she turns around and tells the people behind her about it.

Most of those people, she said, have no idea the code exists (as I didn't). This is a shame, Kim said, because she sees shoppers all the time either unwilling to challenge the store on it or paying full price out of ignorance.

"And they should demand they get wrongly marked items for free," Kim said, "because the big companies are making money off them."

Just that morning, she said, she was talking to her mom about -- as Kim put it -- her "injustice" at London Drugs, and her mom said she had been to Wal-Mart where she bought a case of pop on sale, but noticed as she was going to her car that she had been overcharged for the pop on her bill.

"And my mom went up to the store manager, who was out in the parking lot at the time, and he said, 'Ya, ya, we'll change that,' [meaning the sale price, not her bill], and he just sort of blew her off. No refund. So it makes you wonder if the companies who are members of [the Grocers' Council] actually know what the code is."

Apparently, somebody at London Drugs does know what the code is. After Kim told me she had not received a reply on the complaint she had made out in the store, I phoned London Drugs headquarters and was connected to senior vice-president Clint Mahlman. Mahlman was more than eager to rectify the situation.

"I can certainly tell you," he said, "the way this has been handled is not how we usually handle these things. Yes, [Kim] should have got [the box of cereal] for free. Something has gone wrong."

Mahlman asked if I might phone Kim back and ask her to call him.

I did. She phoned him.

Five minutes later, Kim phoned me back. "It was fine," Kim said of her conversation with Mahlman, "and he was receptive, and he said he was going to send a memo to all his stores so that they are aware of the code."

And the box of cereal?

"He said he would send me a $50 gift certificate," Kim said, "to thank me for letting him know about it."

The $50 wasn't important to her, though, Kim said, but having her "injustice" acknowledged by London Drugs was.

pmcmartin@png.canwest.com or 604-605-2905

© The Vancouver Sun 2008

[Konowl]

Hopefully articles like this will help educate the cashiers and store managers out there... but that's assuming that they know how to read a newspaper.[/URL]

And why wouldn't they know how to read a newspaper?

[ryandk]

PC soda is on sale this week -- 3 x 2L bottles for $1.98. I purchased 3 different kinds -- the first came up at the correct price of 66 cents, but the other 2 came up at 88 cents each.

When I brought this to the attention of customer service and the store manager, they pointed out that the flyer stated that only selected varieties were on sale.

Whenever they've been on sale in the past, ALL varieties were on sale (even though the flyer has always mentioned "selected varieties".

I think they put this in the flyer to avoid giving things away for free.

Grrr...

[dav1209]

i got the wrong scan at LCBO but they refuse to give me the $10 discount

They said it isn't apply to government store own

[selpats]

i got the wrong scan at LCBO but they refuse to give me the $10 discount

They said it isn't apply to government store own

You have to remember, this isn't a law. Being part of this is completely voluntary...

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[b0ne]

PC soda is on sale this week -- 3 x 2L bottles for $1.98. I purchased 3 different kinds -- the first came up at the correct price of 66 cents, but the other 2 came up at 88 cents each.

When I brought this to the attention of customer service and the store manager, they pointed out that the flyer stated that only selected varieties were on sale.

Whenever they've been on sale in the past, ALL varieties were on sale (even though the flyer has always mentioned "selected varieties".

I think they put this in the flyer to avoid giving things away for free.

Grrr...

What did the Shelf or Display say? If they're all lumped together under a 3/$2.00 sign then you should get them for the $.66 price or free in this case.

[krs]

You have to remember, this isn't a law. Being part of this is completely voluntary...

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

Except for the province of Quebec where it is law.

I wonder if one can find the actual Quebec legislation.

[inferno_gn]

Hi there,

The updated link...

For Canada...
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

For Quebec (it's a law, in French only)...
http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/Autres/IndicationExactitudePrix/Conseils.aspx

Alright, yes, I know there is a thread about the "Price Accuracy" policy, but somehow, no one bother to update or actually correct peoples when SCOP actually applies or not. I have seen many peoples, even in the Hot Deals, using the SCOP or whatnot, but most of the time it shouldn't be apply.

SCOP (even in Quebec) have to be shelf tagged with matching description of the exacted item in question in order to get the 10$ off or free item if under 10$. Boy, 99.9% peoples don't even bother checking tags. Not to mention, peoples are crazy in stores, messing everything up, so items are bound to be misplace...

"To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag."

Individual price stickers do not get the 10$ off or free item, it will only give you that price only as indicated. A DVD is sticker prince at 12$, but scans at 16$, you will get it for 12$, no 10$ off or anything. In Quebec, there is one, but not sure about the SCOP in regards to individual prices...

http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/Autres/IndicationExactitudePrix/PolitiqueNonApplicable.aspx

Ju Leon...

[krs]

In Quebec, there is one, but not sure about the SCOP in regards to individual prices...

That reads the same as the SCOP voluntary code.

If the item is individually priced and the advertised price is lower, it must then be sold at the lower advertised price but there is no additional $10.- discount or the option of a free product if the price is less than $10.-

The only obvious difference between SCOP and the Quebec law is that the Quebec law seems to exempt more products than SCOP - it exempts items priced at less than 60 cents, etc..........

On the other hand, it's not a voluntary code and a merchant cannot chose not to participate, like Zeller's and the Bay for instance.

Thanks for the Quebec links.

[inferno_gn]

Hi there,

Yeah, well, I'm going to print it out and bring it to work. :D

Ju Leon...

[ryandk]

What did the Shelf or Display say? If they're all lumped together under a 3/$2.00 sign then you should get them for the $.66 price or free in this case.

OK -- I was wrong. I went back to Superstore to check the shelf tags, and the woman in customer service was right. There were only 3 or 4 that were marked 3/$1.98, while all the others were 88 cents.

Very surprising. They advertised this on the front page of their flyer. I didn't think it would be so limited.

[mabba18]

And why wouldn't they know how to read a newspaper?

'Cause most of them can't even read the sticker on the front of their cashes.

[krs]

'Cause most of them can't even read the sticker on the front of their cashes.

:lol: :lol: :lol: :lol:

[Octavius]

Just got back from the Independent near my place.

Got Non Name Fabric Softner AND Reese Chocolate+Peanut Butter Ice Cream Fudgcicles both for free since they both scanned in at the incorrect price.

On top of that, I also used my $10.00 off Gillette Phenom Razor, which they were selling for $10.99.

The cashier supervisor didn't look too pleased, but I was plenty impressed with myself ^_^

[lanshark]

Wow, at Superstore in Richmond, BC they know the policy but they sure as heck don't like it. Acetaminophen generic 500 mg / 100 tabs scanned at $4.26 when it was $3.99 on the shelf - at first they gave me $0.28 back - I mentioned the Scanner Code Of Practice - I received another $4.67 back - then I had to reach all the way across the counter to retrieve my free NSAIDs. When I got the $0.28, I thought to myself, yeah rly, stay in line for five minutes to get 28 cents back?? I wasn't obsequious but I wasn't mean either. This is the fourth time I've obtained "free" stuff there; I strongly suspect I've lost money there through price errors not in my favour.

[bigredlemon]

Is there a list of what stores follow this? I was under the impression that Canadian Tire follows this as well (the manager told me no).

I know this works at Walmart, Loblaws, Price Chopper, No Frills, Dominion.

I can confirm that it no longer applies to dominion. At least not the one by where I live.

[krs]

Here is a list of stores that ave agreed to follow this policy.
Canadian Tire is definitely one of them.
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/scanner_accuracy02_eng.asp

Here are some pdf files you can download and read if you are interested:
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/

[sahilz]

Is Old Navy part of the list ? I don't see it in the list.

Thanks.

[tomthegreat]

I read a few pages and didn't see anything, but if a company is not part of this, do they have to honour the lower price.

example, sony headphones are on the wall and the price tag says "jvc headphones 19.99" but the sony headphones scan as 29.99. It was a mistake on the store's part because they put the headphones on the wrong part, but the tag did say "jvc" and not sony.
would it be to the managers discretion or is there are any actual law for this (outside of quebec)?

[Octavius]

I read a few pages and didn't see anything, but if a company is not part of this, do they have to honour the lower price.

example, sony headphones are on the wall and the price tag says "jvc headphones 19.99" but the sony headphones scan as 29.99. It was a mistake on the store's part because they put the headphones on the wrong part, but the tag did say "jvc" and not sony.
would it be to the managers discretion or is there are any actual law for this (outside of quebec)?

Nope, because anyone could have moved the headphones from the Sony Rack to the JVC rack and then bring it up to the cash and attempt to get the lower price.

The consumer would likely not have been confused since the tags were clearly for two different products. You would pay what the real price tag said or whatever was scanned in at the register (whatever is cheaper)

[krs]

Nope, because anyone could have moved the headphones from the Sony Rack to the JVC rack.........

I find that this is becoming a real problem with the shelf pricing - people or even the store staff placing the items on the wrong shelf space or on the wrong display hook.
And the shelf label is often very cryptic with the information (and also with very small print) which makes it hard to figure out which product it applies to.
Got caught that way a number of times at the cash.

[T3rry]

I read a few pages and didn't see anything, but if a company is not part of this, do they have to honour the lower price.

example, sony headphones are on the wall and the price tag says "jvc headphones 19.99" but the sony headphones scan as 29.99. It was a mistake on the store's part because they put the headphones on the wrong part, but the tag did say "jvc" and not sony.
would it be to the managers discretion or is there are any actual law for this (outside of quebec)?, it's the retailers descretion

Nope, because anyone could have moved the headphones from the Sony Rack to the JVC rack and then bring it up to the cash and attempt to get the lower price.

The consumer would likely not have been confused since the tags were clearly for two different products. You would pay what the real price tag said or whatever was scanned in at the register (whatever is cheaper)

SCOP clearly states that if there's a description on the shelf tag it must be similar to the product, obviously sony and jvc aren't similar.

I find that this is becoming a real problem with the shelf pricing - people or even the store staff placing the items on the wrong shelf space or on the wrong display hook.
And the shelf label is often very cryptic with the information (and also with very small print) which makes it hard to figure out which product it applies to.
Got caught that way a number of times at the cash.

the point of SCOP is to try to reduce these issues.

[Nikita]

Woohoo, I got a free HP USB Flash Drive from Best Buy, thank you to SCOP! The sign said $9.99 (2GB) and it scanned as $12.99. I had just got into the car and checked my bill, thank god cuz I usually don't notice mistakes of small amounts till I get home, if at all. Went right back in and they gave me back $14.68 (included taxes).

[selpats]

Woohoo, I got a free HP USB Flash Drive from Best Buy, thank you to SCOP! The sign said $9.99 (2GB) and it scanned as $12.99. I had just got into the car and checked my bill, thank god cuz I usually don't notice mistakes of small amounts till I get home, if at all. Went right back in and they gave me back $14.68 (included taxes).

They messed up in your favour! The SCOP only covers the first $10. :cheesygri

[krs]

They messed up in your favour! The SCOP only covers the first $10. :cheesygri

How did they mess up?

The correct price should have been $9.99 which is less than $10.- last time I checked. So getting that item free is absolutely correct or are you suggesting BB should have charged the tax on $9.99?

[Cheap Cat]

Yesterday, I was at Price Chopper and the older lady ahead of me had an item that scanned wrong. As I frequently user of SCOP, I was watching to see what happened. The cashier voided the item out and I saw $0.00 come up as the price. I thought wow, finally, a cashier that invokes SCOP without the customer asking. Most cashiers don't even know what SCOP is when I ask for it. The customer hands over her cc. Then at last minute the cashier adds in the corrected price of the inproperly scanned item and slides through the CC before I can say anything. The customer doesn't know what is happening as she is telling the customer that she doesn't want the item if it is not the price on the sign. I tell the cashier that she is supposed to get it free pointing to the SCOP sign on the cash. The cashier doesn't do anything until I tell the customer who is now packing her groceries that she is supposed to get the item free because it scanned wrong. The cashier then processed the refund without saying anything to me or the customer. She obviously knew what SCOP was, but just didn't want to do it. It was $1.39. It really p*sses me off that the cashier was trying to cheat this old woman for a lousy $1.39.

[cynick]

well, I tried to buy a power supply from Canada computers, picked one up and it was scanned for a higher price.. The guy said the label on the shelf was old so hey wouldn't even give me the lower price.. The difference was just a dollar and I was not in a mood to haggle.

I did sent send a customer feedback at their website and do plan not to buy anything from them until this is resolved or enough time passes that I forget :)

[1226]

Grandview Superstore in Vancouver surprised the heck out of me:

1) CS knew the SCOP rules to a T
2) Invoked SCOP without asking (besides pointing out mis-scanned items)
3) Did it quickly

[selpats]

Just had a nice one happen at Walmart in Burnaby, BC. Bought Tiger Woods PGA Tour 2009 for my new PSP this morning. Was marked at $29.97 on the shelf (behind the glass), rang through at $39.83. :cheesygri I just walked out of the store with it for $19.83... $22.40 back in my pocket...:cheesygri

[matinee]

I don't think a week goes by that I don't get something for free or $10.00 off. It's not that I look for things that are wrong, I just happen to remember the prices. It was Lobaws that started it for me, when I noticed an error the cashier said "Oh good for you, you get it for free".
My favorite was WalMart that had Raisin Bread posted wrong for 4 weeks and each week I would get free raisin bread. I finally went to a manager out of embarrassment and asked them to fix the price.
I have to say that my wife really gets angry when I point out the price errors and argue when the store says they don't have to abide by the rules, usually it is a cashier who is saving her store.
On Friday I got a wheel of Brie cheese for $0.77 (shelf price 10.77 rang up as 12.47), I really like it when they don't believe me and run off to check the price and prove me wrong.

[BNster]

I was in Walmart with my mother who purchased 2 of the same items (unit shelf price under $10) and when it scanned it was the wrong price. After the clerk got the price confirmed I mentioned SCOP. The clerk then stated that only 1 of the items would be free under SCOP and the other will be adjusted to the shelf ticketed price. Is that correct? Shouldn't my mother got both for free. If I was thinking I could have stated I would purchase the other one. I was trying to read in this thread if anyone had gotten more than one of the same item free or discounted under one sales transaction.

Please advise and if there is an official link on this.

Thanks!

[canadiannancy]

How about if I more than one of an item that scans in wrong?
If you buy three identical items you are entitled to the first item free, the following items will be adjusted to the lower price.

[Ender2070]

well, I tried to buy a power supply from Canada computers, picked one up and it was scanned for a higher price.. The guy said the label on the shelf was old so hey wouldn't even give me the lower price.. The difference was just a dollar and I was not in a mood to haggle.

I did sent send a customer feedback at their website and do plan not to buy anything from them until this is resolved or enough time passes that I forget :)

All of their price tags have dates on them. "Valid until.." and the date they printed it. This is because they change their prices every day.

This won't be resolved, learn how to read.

[beripari]

All of their price tags have dates on them. "Valid until.." and the date they printed it. This is because they change their prices every day.

This won't be resolved, learn how to read.

LEARN HOW TO READ????? That's pretty harsh & uncalled for! Some of us aging souls with bifocals have problems reading the "tiny" printed dates on some stores price tags - maybe we should all start carrying magnifying glasses around with us? The onus is on the store to REMOVE those price tags when the "valid until ..." date has passed, not on the customer to read the minute fine print. That's called "doing your job"- especially if, as you say, they change their prices daily!

[Rich1]

LEARN HOW TO READ????? That's pretty harsh & uncalled for! Some of us aging souls with bifocals have problems reading the "tiny" printed dates on some stores price tags - maybe we should all start carrying magnifying glasses around with us? The onus is on the store to REMOVE those price tags when the "valid until ..." date has passed, not on the customer to read the minute fine print. That's called "doing your job"- especially if, as you say, they change their prices daily!

Wow - coincidence. Was just at Best Buy tonight and got a CD for about $4.50. The label they had on the shelf had an expiry date that had passed and I do agree that the honus is on the store to remember to update/remove the label. I got the $10 off.

Anyhow, just a reminder too to everyone to indeed stand up for the SCOP for stores that participate. The cashier was insisting to me that I should only get 10% off even though she was standing right next to the SCOP sign (it clearly reads $10). After seeing her manager for me and getting the SCOP discount she proceeded to mention that "I was very lucky" to get this and it applies only to DVDs at Best Buy; not CDs. After explaining what the SCOP sign said and pointing to it - she proceeded to tell me without reading it that "Yes I understand the SCOP very well, I've been working here for awhile." - Yikes I wish she just read the sign.:lol: The other cashier working with her never ever heard of it.

[ifergusson]

I was at my local M&M meats looking for some burgers and noticed on their price board on the wall behind the tills that the Tasty Burgers were on sale.I bought a couple cases and I checked my receipt and was charged the regular price.I pointed this out to the cashier, I figured they would honor the price showing on the price board.Instead they told me the sale started the next day and they had changed the prices on the board already and refused to give me the burgers at the price advertised on the board.I asked to speak to the manager/owner and she told me the same thing, that they weren't obligated to sell any products at the price they show on the board and that this was an M&M corporate policy.I sent an email to M&M meats and never heard anything back so they appear to be supporting their dealers decision.M&M meats doesn't support the scanning code so make sure you check your bills.

[beripari]

Wow - coincidence. Was just at Best Buy tonight and got a CD for about $4.50. The label they had on the shelf had an expiry date that had passed and I do agree that the honus is on the store to remember to update/remove the label. I got the $10 off.

Anyhow, just a reminder too to everyone to indeed stand up for the SCOP for stores that participate. The cashier was insisting to me that I should only get 10% off even though she was standing right next to the SCOP sign (it clearly reads $10). After seeing her manager for me and getting the SCOP discount she proceeded to mention that "I was very lucky" to get this and it applies only to DVDs at Best Buy; not CDs. After explaining what the SCOP sign said and pointing to it - she proceeded to tell me without reading it that "Yes I understand the SCOP very well, I've been working here for awhile." - Yikes I wish she just read the sign.:lol: The other cashier working with her never ever heard of it.

I agree with you 100% about standing up for it - even though it sometimes takes alot more time than you actually have! They "say" they know that SCOP works but they really don't! Cashiers would rather just void & re-enter the price. Even managers have no idea sometimes!

A few months ago @ SDM, I had the same problem with the chips - big long discussion ensued with the mgr that culminated into a nasty "discussion" right there in front of all customers! On HIS part, not mine! I left the items, went back to the shelf & took a picture of the signage (before they changed it!) - thankfully most cell phones have cameras!

Called HO who had absolutely no problem with the SCOP policy - they credited me SDM points. But, she did ask if during the discussion any mention was made of "valid to ... " date (which was printed on the pricing tag) - believe it or not, the manager DIDN't use that point at all! Since then, they absolutely do not argue with me @ all regarding any SCOP issues. I was prepared for an argument recently when I purchased 4 pump hand soaps that were cleared priced with a HUGE sign. When the cashier called the manager I remarked, "oh no, here we go again with another argument". I was sure they would say only ONE item is free even though they were clearly different "types" of the same item with different sku's. Happend to me once @ Price choppers with cases of lemonade & ice tea - cashier said, you only get one free cause they're made by the same company even though they were clearly differnt types! I swear they make these things up as they go along! My response: Kraft makes thousands of unrelated products - if you have them all priced wrong in your computer, they're all free regrdless of who makes them! That one took a few days to resolve with calls to H.O. & Mgr & ended up getting 5 free cases in the end! All went to the boys soccer team!

Back to my SDM incident. Instead, I told the manager these 3 are free & I pay for this one. He agreed, no problem & headed right over to remove the sign. Cashier was a bit miffed and I told her that there were several other customers in the store who had also picked up the item based on the price & wouldn't be too happy when they came to the cash to pay!

Imagine how much extra $$ the stores make with these incorrect prices? Tons of people don't know about SCOP at all! Better the $ in your pocket than yours, especially in these difficult economic times!

[ZenOps]

Well. I think I have achieved a pinnacle on the SCOP.

It was at Superstore Liquorstore, the price they had advertised for a 12 pack of beer was off by $2 on the shelf/scanned price. Had it corrected later when I realized the error.

Mailed in both receipts to head office at Superstore. Lo an behold, one month later a $10 giftcard for the SCOP, and a $5 giftcard for not having the advertised "freebie with purchase".

$10 SCOP on beer (almost free) definitely a highlight of my penny pinching.

[Super strokey]

Well. I think I have achieved a pinnacle on the SCOP.

It was at Superstore Liquorstore, the price they had advertised for a 12 pack of beer was off by $2 on the shelf/scanned price. Had it corrected later when I realized the error.

Mailed in both receipts to head office at Superstore. Lo an behold, one month later a $10 giftcard for the SCOP, and a $5 giftcard for not having the advertised "freebie with purchase".

$10 SCOP on beer (almost free) definitely a highlight of my penny pinching.

God bless you! Beer is the nectar of the gods and when you get it cheaper its even better!

[SeeYouNextTime]

just got my purchase at crappy tire for free.

Locking vise grip pliers on sale for 9.99, but it rang up 19.99. I told the cashier it rang up wrong and before she could fix it, i told her about scop and said I want it for FREE. She gave the WTF look and had to call a supervisor and he went back to the office to check. he came out later and wanted to deduct 10.00 off 9.99 and I said NF way man! It's 10.00 off the display or advertised price and then I proceeded to show him the flyer. He argued and said it is written in the policy. I said "show it to me"

I pointed it out that it was 10.00 of the display or advertised price and then he begrudgingly gave it to me for free.

you have to really educate them to get what you deserve.

[patrob]

Yesterday I was at Brampton ToysRUs & while I was waiting, someone's toy was not scanning at the posted price.
So I mentioned to the person that you will be getting $10 off because of it :cool: :D The lady was shocked & had no idea there was such practice.
She was very thankful & said she would never forget about it now.

I asked the cashier why there are no signs posted reminding people about it & she replied "We only do it when someone knows about it" :rolleyes:
I guess ToysRUs is hoping not too many people will know about SCOP...

[SeeYouNextTime]

Yesterday I was at Brampton ToysRUs & while I was waiting, someone's toy was not scanning at the posted price.
So I mentioned to the person that you will be getting $10 off because of it :cool: :D The lady was shocked & had no idea there was such practice.
She was very thankful & said she would never forget about it now.

I asked the cashier why there are no signs posted reminding people about it & she replied "We only do it when someone knows about it" :rolleyes:
I guess ToysRUs is hoping not too many people will know about SCOP...

hahh haahhh. Same situation happened at RCSS today. The guy infront of me had the item scanned in at a higher price than the display price, but the cashier got the senior guy in there to "overide" the price and punch in only the display price. He could have gotten it for $10 cheaper. I wasn't in the mood to speak up. oh well.

[EmperorOfCanada]

Okay I think Ive read through this entire thread by now so for starters, dont think I dont know anything, I think Ive got the gist of it. Ive read the code in full and there are some questions which have yet to get answered to my satisfaction. I will try to give scenarios and if anyone can answer one or two or all that would be great. Only answer if you are sure please! :)

Scenario 1: Shelf price says 'Valid through' or 'Effective till' etc, stipulating a time period through which, or till which a particular price is valid. If you are outside of the time period or past the effective date and the price is still on the shelf, does SCOP apply?

Scenario 2: 2 for $10, for example. must the price of each be $5.00, or any combination of 2 for $10 such as first $9.99 and second $.01? Assuming either pricing structure is valid if the second price scans in as $.02 or more and you apply SCOP, does that mean you get only the $.01 item free and no discount on the $9.99 item? Furthermore if you buy additional items, must they scan at $9.99 or must they be sold at the corrected price of $.01

(I would rather think it would make sense that the 2 items should be treated as one, since the second one is conditional on buying the first, however that seems not to be the case)

Scenario 3: Are coupons applied before or after the SCOP price adjustment? I dont mean instant rebates or anything but actual 'cut out of the newspaper' coupons.

Scenario 4: A couple people early in this thread suggested bulk items werent coverered.. Is that true? I had assumed since bulk items used a PLU system (price look up) that if the price per unit was wrong, it would still apply under SCOP up to $10, same as any other item.

Scenario 5: Shelf price $9.99, scan price $9.99 current flyer price on sale $7.99. SCOP applies because of lower advertised price?

Lastly. The exclusion for 'ticketed items' refers to items that have been specifically stickered with the price? What about books or magazines which have a price printed by the manufacturer. Does that count as ticketed?

Thanks for anyone who can educate me!

Emperor

*EDIT*

I have sent an email as well asking these questions. If noone gets back to me first I will post my results.

[EmperorOfCanada]

For those that cared to know the answers, I have received a reply.

"Here are the answers to your questions.



Scenario 1 - The SCOP still applies if the shelf tag is still displayed whether or not there is an “expiry date” on the sale. The code is in place to help ensure that stores keep their signage up do date.



Scenario 2 – If the items are 2 for $10, each item can scan in any price as long as the total price is $10.00. However, if the prices end up coming out at for example $12.00, then under the SCOP the store is required to give you one of the items for free and the other at $5.00. Despite them being able to scan in at any price (i.e. $5 each or one at $9.99 and the other at $0.01), when looking at the 2 for $10, they are each $5.00.



Scenario 3 – As long as the item is scanning in incorrectly the SCOP comes into play. So your item has a shelf price of $15 and scans in at $16. The scanning code of practice would apply and your item would be $5, you then should be able to apply your $2.00 coupon, thus you are paying $3 for your item.



Scenario 4 – Bulk items are covered as long as the cashier enters the correct PLU code. If the cashier enter an incorrect PLU code then this is a human error and not a scanning error.



Scenario 5 – The SCOP considers the lowest advertised price so if the items is advertised in the flyer or online at $7.99 and has a shelf price of $9.99 and scans in at $9.99, the code would still come into play as the flyer is advertising it at $7.99.


Anything with the price directly on the product is considered ticketed, so that would include books or magazines."

[krs]

I assume you received these answers from the Retail Council - are they going to update their website and/or the SCOOP description?

Great to have this info for RFD members but how do you argue in the store?

[EmperorOfCanada]

Well, I can print out my email, dont know about the rest of you :p

Bottom line is if they dont do it for me in store, I can escalate to head office / file a complaint and I am rather confident they will uphold these answers. I can always return the item if I am unsatisfied with the outcome. Yes I emailed a bunch of people on the retail council until I got my answers.

[JewelsT]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

[beripari]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

A few corrections:
Both Walmart and SDM have signs at every cashier and both stores DO honor SCOP - you just have to stand your ground. SDM customer service most certainly are aware of this (I've had to call them in the past). In both cases, stick to your guns till you get someone who knows - the stores don't seem to train their staff in this area.

Zellers has never participated in this.

[zoro69]

walmart participated in the scop several times boxing week ;), and there is a gc waiting for me there after complaining about the experience with them trying to weasel out of it.

SDM should have signs at every cash, thy might not all have them. One owner here at one point removed every mention of it a 3 stores simultaneously. Someone informed SDM of this and eventually they went back up. After all this time the council's own 2008 audit found only 60% of stores had the sign at each cash http://74.125.95.132/search?q=cache:s3RJWuXNFxAJ:www.ccgd.ca/home/en/PDF/National/Scanner%2520Accuracy%2520Report%2520-%25202008.pdf+retail+coucil+scanning+code+anual+re port+2008&hl=en&ct=clnk&cd=1&gl=ca

which really shows hows "seriously" the code is taken

[EmperorOfCanada]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

Shoppers does, or have recently decided not to because they are listed on the retail council website. Walmart does and although I didnt see signs posted at the till, I did see signs posted at the customer service counter. They all acted (1 staff 2 assistant managers and a manager) like they had never heard of it before. I was happy to educate them.

Zellers does not participate. I also do not participate in shopping from them, and I like to let them know it from time to time.

*edit*
I have noticed a few SDM in my area do not have the signs posted anywhere. They may follow the code, but certainly not the 'spirit' of the code.

[krs]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

The managers at both Shoppers Drug Mart and Walmart are lying to you.
Both of those companies definitely participate in SCOP; SCOP has been around for several years now and there is no way any manager at any of these stores cannot know about it - if they really don't, they should have checked first before giving you the wrong information.
I personally would have taken both manager's names and made a real stink with the head office of the stores and the Retail Council.

All large stores that participate are listerd on the Retail Council website - Zellers does not participate, but both of the others do.
Which Shoppers and Walmart location was it where you were told they don't participate?

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[krs]

Shoppers does, or have recently decided not to because they are listed on the retail council website. Walmart does and although I didnt see signs posted at the till, I did see signs posted at the customer service counter. They all acted (1 staff 2 assistant managers and a manager) like they had never heard of it before. I was happy to educate them.


That's commendable, but I'm going to take every manager's name who claims there is no code r the srore doesn't participate in it and report it to head office and the retail council and the Canadian government department that oversees this.
This code has been in existence for quite a while now and I'm getting fed up with this BS. With a tough economic year ahead of us - I think consumers have more "power" than ever.

[EmperorOfCanada]

That's commendable, but I'm going to take every manager's name who claims there is no code r the srore doesn't participate in it and report it to head office and the retail council and the Canadian government department that oversees this.
This code has been in existence for quite a while now and I'm getting fed up with this BS. With a tough economic year ahead of us - I think consumers have more "power" than ever.

It really depends on them, if they really fight me on it by all means I would take their names and voice my complaint. If they are willing to hear me out and actually check to verify that what I say about the policy is correct, I will give them the benefit of the doubt.

If they are rude they will get me playing hardball, if they are just not educated themselves, but willing to learn, Im okay with that.

[Ebtek]

At No Frills, there was one time I thought Bits & Bites were still 99 cents a bag... I thought, good price, let's get 2. They scanned at 1.97 or something... so the cashier asked another cashier... she scanned it... duh... obviously it will scan the same.. then they called some another clueless employee over to check the price... of course he comes back saying 1.97. I was like sorry (I said that because I held up the line and they came back saying it's 1.97).

Anyway, I was sure I saw 99 cents... so I dropped off my grocery, went back in, took down the 99 cent sign I saw and brought it back to the same cashiers... then I was told to go to another aisle and waited for someone to come... that same clueless dude who went to check the price asked me if I wanted to buy it. I said no, I wanted to get one for free. He wasn't impressed.

This is the second time I had this happened to me at No Frills... they make you wait... and stare you down too. It's so lame considered the policy is posted at each register.


:rofl: at inconsistent scanners

reminds me of the time i paid for something with a new credit card that i hadn't signed yet. i signed the receipt, and she flipped my card over to compare. she said my card wasn't signed, so i took it from her and signed it. then she compared the card with the receipt LOL

[dariusz8]

call 1-866-499-4599 to find out more info about scop and register a complaint


I was making a complaint about wal-mart and got takling to the lady a little. She told me that most stores "voluntairly" display they practice scop but zellers and other retailers that do not display it by law have to follow it. So i asked about Zellers and to my surprise by law she said have to. She told me to call them if i have any issues in the future. She went on to say how little ppl and retailers truly know about scop. i told her i am in ontario but she told me they have to... so i told her i'd probably be phoning back soon cuz my local zellers is horrible-lol

[krs]

call 1-866-499-4599 to find out more info about scop and register a complaint


I was making a complaint about wal-mart and got takling to the lady a little. She told me that most stores "voluntairly" display they practice scop but zellers and other retailers that do not display it by law have to follow it. So i asked about Zellers and to my surprise by law she said have to. She told me to call them if i have any issues in the future. She went on to say how little ppl and retailers truly know about scop. i told her i am in ontario but she told me they have to... so i told her i'd probably be phoning back soon cuz my local zellers is horrible-lol

The lady you spoke to is wrong!!!

I checked into this a while back and there are probably pusts in this thread, but the only province that has a law that is essentially the same as SCOP is Quebec.
So yes Zellers in Quebec has to fiollow rhe priciples laid out in SCOP, but only in Quebec.
If there was a "SCOP equivalent" law that applied in all provinces, what's the point creating a voluntary code? Absolutely none.

[Qube]

+1. ALWAYS check the prices when they ring it in. Thanks to this I got a tube of Plastic Weld at Canadian Tire for free. ($6.49 scan at $6.99).

Last year I got a four pack of Red Bull at Price Choppers.

Guys, be vigilant. :cheesygri

[dariusz8]

as another poster here on http://www.redflagdeals.com/forums/showthread.php?t=688357&page=2 post 21 posted we do have some sort of law that goes after retailers for misrepresenting there price.... this is probably what the lady i was talking to might have been meaning

[krs]

as another poster here on http://www.redflagdeals.com/forums/showthread.php?t=688357&page=2 post 21 posted we do have some sort of law that goes after retailers for misrepresenting there price.... this is probably what the lady i was talking to might have been meaning

False and misleading advertising is totally different from SCOP.

For one thing, you are only entitled to buy the item at the advertised price - nothing more - it's also difficult to prove that the retailer knowingly advertised something false. They are not going to get fined for a mistake some employee made.

[raptureboi]

This is the current list of signed retailers:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[Nikita]

A few corrections:
Both Walmart and SDM have signs at every cashier and both stores DO honor SCOP - you just have to stand your ground. SDM customer service most certainly are aware of this (I've had to call them in the past). In both cases, stick to your guns till you get someone who knows - the stores don't seem to train their staff in this area.

Zellers has never participated in this.

I've used it at SDM a couple times, no problem. And yeah, they used to have signs at the front doors as well as at each checkout. I haven't even noticed if any of them have been taken down..hmm, I'll have to check that next time now that my curiosity is piqued.

LEARN HOW TO READ????? That's pretty harsh & uncalled for! Some of us aging souls with bifocals have problems reading the "tiny" printed dates on some stores price tags - maybe we should all start carrying magnifying glasses around with us? The onus is on the store to REMOVE those price tags when the "valid until ..." date has passed, not on the customer to read the minute fine print. That's called "doing your job"- especially if, as you say, they change their prices daily!

Learn how to read?? If YOU'D learn to read, you'd see that expired shelf tags don't invalidate SCOP if you purchase past the sale date. The onus is on the store to remove old price signs, period.

The exact same thing happened to me once at SDM, they forgot to take down the saleprice advert for some facial cleanser cloths I was buying, that's what the cashier told me, but they honoured SCOP anyway...as they should.

just got my purchase at crappy tire for free.

Locking vise grip pliers on sale for 9.99, but it rang up 19.99. I told the cashier it rang up wrong and before she could fix it, i told her about scop and said I want it for FREE. She gave the WTF look and had to call a supervisor and he went back to the office to check. he came out later and wanted to deduct 10.00 off 9.99 and I said NF way man! It's 10.00 off the display or advertised price and then I proceeded to show him the flyer. He argued and said it is written in the policy. I said "show it to me"

I pointed it out that it was 10.00 of the display or advertised price and then he begrudgingly gave it to me for free.

you have to really educate them to get what you deserve.

Congrats SeeYouNextTime...isn't that fun when that happens...lol?

[beripari]

Learn how to read?? If YOU'D learn to read, you'd see that expired shelf tags don't invalidate SCOP if you purchase past the sale date. The onus is on the store to remove old price signs, period.

The exact same thing happened to me once at SDM, they forgot to take down the saleprice advert for some facial cleanser cloths I was buying, that's what the cashier told me, but they honoured SCOP anyway...as they should.
At the risk of starting a war, you're yelling at the wrong person here - me!
My point exactly - I shouldn't have to read the date on the tags - if they're still up then the price should be honored. It was the PREVIOUS poster who indicated otherwise. So, please be careful who you scream at! If you're going to scream at someone, make sure its the right person!

[EmperorOfCanada]

At the risk of starting a war, you're yelling at the wrong person here - me!
My point exactly - I shouldn't have to read the date on the tags - if they're still up then the price should be honored. It was the PREVIOUS poster who indicated otherwise. So, please be careful who you scream at! If you're going to scream at someone, make sure its the right person!

Ahhhh you are right, and I am fairly certain that is was a simple mix up on her part. To be honest I read her post and didnt even notice it until you mentioned it. She was probably just skimming and clicked 'quote' on the wrong post. :)

[Nikita]

At the risk of starting a war, you're yelling at the wrong person here - me!
My point exactly - I shouldn't have to read the date on the tags - if they're still up then the price should be honored. It was the PREVIOUS poster who indicated otherwise. So, please be careful who you scream at! If you're going to scream at someone, make sure its the right person!


Ahhhh you are right, and I am fairly certain that is was a simple mix up on her part. To be honest I read her post and didnt even notice it until you mentioned it. She was probably just skimming and clicked 'quote' on the wrong post. :)

Thank you EOC, nice to see some people actually recognize that we all make mistakes. Which it obviously was beripari, no need to blow a gasket over it, it was a simple mistake...geez, sorry. "At the risk of starting a way", I wasn't 'yelling' or 'screaming' at all, and don't know where you got that impression. If you're referring to the caps (which is often used to indicate shouting (though I often use it simply as emphasis), notice you used the same caps in your own post. So I've apologized for the unforgiveable, making a mistake, clicking a wrong button, wow, I'm done for now :rolleyes:...but from your tone I don't really expect that you'll accept my apology. Or that you'll apologize for accusing me of yelling and screaming, which I wasnt....but then..meh, I don't really need one.

BTW EOC, thanks for bringing this to my attention, I hadn't noticed it till you mentioned it in the other thread...:)

[dariusz8]

does foodland participate in scop?

[selpats]

does foodland participate in scop?

http://letmegooglethatforyou.com/?q=foodland+scanning+code+of+practice


"What is your Scanning Code of Practice?
If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a maximum $10 value."

[Qube]

Used it again for the same item today at Canadian Tire. At the same time, educated another customer buying an item ticketed at 99 but scanning in at 149 about the code. :lol:

[ECHO-RUMOUR]

Went to wlamart yesterday and picked up a load of stuff, and i usually check the prices as the cashier rings them in but sometimes you misss them, so when i went out to the car and checked the reciept,,lo and behold wrong price for a pkg of lighters..so in i go to c/s , now i think she was just gonna give me a refund until I ask "do you practice scop" and she says yes.Then she proceeds to give me a refund and the lighters for free!.. first time ever asking about this .

[EmperorOfCanada]

Went to wlamart yesterday and picked up a load of stuff, and i usually check the prices as the cashier rings them in but sometimes you misss them, so when i went out to the car and checked the reciept,,lo and behold wrong price for a pkg of lighters..so in i go to c/s , now i think she was just gonna give me a refund until I ask "do you practice scop" and she says yes.Then she proceeds to give me a refund and the lighters for free!.. first time ever asking about this .

Congratz, good first catch. Always check those receipts people!

[chaingunsofdoom]

We had not 1, but 2 SCOP violations at a WM here in Calgary (McKenzie) recently. Make sure you check the signs/prices at that store. We'll be calling the 1-866 number today.

[EmperorOfCanada]

We had not 1, but 2 SCOP violations at a WM here in Calgary (McKenzie) recently. Make sure you check the signs/prices at that store. We'll be calling the 1-866 number today.

Did they not honor SCOP? I wouldn't bother calling the number unless they refused to give the item free / $10 off. I have got 3 or 4 items free on one shopping trip before, but it doesn't bother me any because they (reluctantly) gave me the free items.

[chaingunsofdoom]

Did they not honor SCOP? I wouldn't bother calling the number unless they refused to give the item free / $10 off. I have got 3 or 4 items free on one shopping trip before, but it doesn't bother me any because they (reluctantly) gave me the free items.

They denied they even had the SCOP anymore, which is an out-and-out lie as we all know. Instead of getting the 2 items free we received the price difference only, hence why we're calling the phone number. This was by the person wearing the red manager's "bib".

[EmperorOfCanada]

They denied they even had the SCOP anymore, which is an out-and-out lie as we all know. Instead of getting the 2 items free we received the price difference only, hence why we're calling the phone number. This was by the person wearing the red manager's "bib".

Good on you then, stick it to them. These rogue stores should get whats coming to them :p

[funkymankevx]

I was at Toys-R-Us yesterday and bought a game that was marked wrong. I asked about the scanning code of practice, but the lady there said she didn't know anything about it.

I checked online and apperently Toys-R-Us does follow it, should I go back there or just call head office?

[beripari]

I was at Toys-R-Us yesterday and bought a game that was marked wrong. I asked about the scanning code of practice, but the lady there said she didn't know anything about it.

I checked online and apperently Toys-R-Us does follow it, should I go back there or just call head office?

If you were just speaking to "staff" vs. a manager, I'd go back with receipt -- or call to save time & gas. If you get nowhere, THEN call H.O.

On weekend @ Rona, price came up wrong but I didn't notice (cause of weird way it showed up on the screen & they were having a 15% day). I took receipt & went back - picked up another one (!) - cashier knew nothing about SCOP but I went to Customer Service. Not only did she SCOP the one I just picked up BUT also the receipt from my previous purchase of the same item which she really didn't have to do! Absolutely no argument whatsoever!

[funkymankevx]

Ok thanks, I'll try calling the store. If that doesn't work I'll call HO.

Does anyone know if 1-800-Toys-R-Us from their website is the number I want to call, or is there a different one I need?

[beripari]

Ok thanks, I'll try calling the store. If that doesn't work I'll call HO.

Does anyone know if 1-800-Toys-R-Us from their website is the number I want to call, or is there a different one I need?

Each store has their own specific phone #'s - at least in Ont. And just be sure that SCOP should have applied: if the item was a "clearance" item with a red sticker, it DOESN'T qualify for SCOP! If however, the price that scanned was higher than the advertised "sale" (not "special" purchase) or shelf priceto save, then SCOP DOES apply. And, of course, if the price is over $10, they're only obigated to give you $10 discount off what the price SHOULD have been so it won't necessarily be "free". Good Luck & stick to your guns! Based on my personal experiences, TRU customer service isn't always great, even @ the H.O. level!

[funkymankevx]

Ok, thanks. What happened in my situation was that I bought a game (Fable II) and the sticker on the game was $34.99 (not clearance or sale) and the game rang in at $59.99 (what I belive it should of been priced at). I got the game for $34.99, but from what I've read I think I should of gotten it for $24.99.

[beripari]

Ok, thanks. What happened in my situation was that I bought a game (Fable II) and the sticker on the game was $34.99 (not clearance or sale) and the game rang in at $59.99 (what I belive it should of been priced at). I got the game for $34.99, but from what I've read I think I should of gotten it for $24.99.

Yup, you're right -- and you have the proof in your hand!

[funkymankevx]

Awesome, thank you very much for the help. When I was asking about the 1-800 number, I actually was refering to the HO number.

[zoro69]

IF the price sticker was on the game, (as opposed to a shelf peg or sign) then scop doesn't apply, you get the price that is on it only(if its lower then scanned). If the price sticker was not on the game but displayed on a sign or flyer, the scop will apply, regardless if its a sale, clearance, whatever. If the price is wrong on a non stickered item then you are good for $10 off/free.

Always always make complaints when this doesn't go right. Although I ended up getting my item free at walmart, I didn't like that the red vest wasn't going to do it, put up an argument, then suggested someone ((me being the only person holding the item...) took a price sticker off. So not only did I get the item free...I got a $20 gc too.

Since xmas, 3 free games+$20 from walmart, and 1 free game from bestbuy.

[funkymankevx]

Why does it matter where the price sticker was?

[zoro69]

Because that is the whole point of the code. Stores used to price every item individually, then changed to scanning. QC and some states were going to force them back to individual price tagging, which would cost the stores too much. So in some places laws were brought in to deal with the errors, either an extra discount like in QC and/or inspections/fines by government. The stores didn't want that to happen elsewhere in Canada so they volunteered to do similar to QC.

If the item has a tag, the customer can easily notice the error. Its the non price tagged overcharges where the stores get away with making extra money.

Read the signage or the website "...applies to non price ticketed items"

[funkymankevx]

Hmm, ok thats good to know. Thanks for the info, I'll try to find it on their site.

[EmperorOfCanada]

Because that is the whole point of the code. Stores used to price every item individually