ajimondo
May 31st, 2005, 11:57 AM
I jumped on the Bell $200 gift card deal with future shop a few weeks back oh what a mistake.
I'm paying $45 a month for High Speed Edition but get this I'm to far from the central office to receive my full 3mbps. No big deal I’m ok with 1.5-2mbps since I’m getting such a good deal. But once I tested my modem speed out it ends up I’m getting 800kbps.
I call technical support up and they do all kind of test on my line and tell me it’s all good and there’s nothing wrong with my line. He tells me that I can’t receive more than my 800kbps as I’m to far from the central office. He tells me that the min you should receive is 1.7mbps or else I am not eligible to receive HSE and the contract would be void.
A few hours later my connection starts to act up and I get disconnected every minute or so. I get a call from an outsourced worker testing my lines, she tells me my lines seem to be fine but they will send out a new modem as that could possibly be the problem.
Two weeks later the modem still didn’t arrive, she said it would come within 4days. So I get pissed and call Bell to see what’s up. Apparently they have no record of another modem to be sent out and to top it off the capped my line at 1.1mbps. 1.1mbps what the ****! I’m paying for 3mbps and they cap me off at 1.1mpbs. While trying to get an explanation on why I was capped off the CSR keeps telling blah blah blah you’re too far from central office so your service is slow. I start to wonder if my service is slow because of distance or they just capped it off. I keep asking why I was capped and he gives me the same reply that I live too far blah blah blah same BS he probs tells everyone. I get fed up and hang up on the guy.
Call back within a few minutes and talk to another CSR which doesn’t know much either. I ask her why my connection has been capped off and she keeps asking me if I us windows and if I plugged my modem to the wall. ***Hello stop reading the crap on your computer screen and answer my question*** I guess I asked her to many questions she couldn’t answer as she transfer me to her supervisor.
He wasn’t any much help either... I ask him what’s the minimum speed I should be receiving with Bell HSE. He tells me there’s no limit and it’s up to 3mbps and keeps it’s up to 3mbps. STFU already I know it’s up to but that’s the minimum he tells me it’s 500kpbs to 1mbps. So I asked him to find it on Bell.ca and show me. He couldn’t find anything that said minimum and find some stupid link and tell me up to 3mbps and it didn’t even say up to on the page.
I think the modem might be the problem as it’s a newer model of which none of the CSR knew much about. Every time would ask any question I was put on hold; I assume they were scrolling up and down on their computer to find what to say to me next. They never answer any of my questions but tell me the same thing over and over.
I’m pretty pissed now especially since 6month contract with Bell. I call back to talk to sales to find out what the real minimum rate I should be receiving and if I receive less would the contract be void. So asked the sales person “What is the minimum download speed I should be receiving for HSE� she tells me I need 300mb to install. WTF is she talking about; I continue to ask the same question over and over each time getting a different reply that has nothing to do with what I’m asking. She would mutter back “Bell Lite is 256kps; You will receive 3mpbs; You need windows to get high speed; 300mbs to install; blah blah blah.� I finally get an answer to the question; if you receive under 1.5mbps you are not eligible for HSE.
My question now is since I have a 6month contract with Bell and no one there seems to know what the hell they are saying what options do I have to get rid of Bell and not get charges for getting out of the contract early and maybe not loose the $200 future shop gift card.
:mad:
I'm paying $45 a month for High Speed Edition but get this I'm to far from the central office to receive my full 3mbps. No big deal I’m ok with 1.5-2mbps since I’m getting such a good deal. But once I tested my modem speed out it ends up I’m getting 800kbps.
I call technical support up and they do all kind of test on my line and tell me it’s all good and there’s nothing wrong with my line. He tells me that I can’t receive more than my 800kbps as I’m to far from the central office. He tells me that the min you should receive is 1.7mbps or else I am not eligible to receive HSE and the contract would be void.
A few hours later my connection starts to act up and I get disconnected every minute or so. I get a call from an outsourced worker testing my lines, she tells me my lines seem to be fine but they will send out a new modem as that could possibly be the problem.
Two weeks later the modem still didn’t arrive, she said it would come within 4days. So I get pissed and call Bell to see what’s up. Apparently they have no record of another modem to be sent out and to top it off the capped my line at 1.1mbps. 1.1mbps what the ****! I’m paying for 3mbps and they cap me off at 1.1mpbs. While trying to get an explanation on why I was capped off the CSR keeps telling blah blah blah you’re too far from central office so your service is slow. I start to wonder if my service is slow because of distance or they just capped it off. I keep asking why I was capped and he gives me the same reply that I live too far blah blah blah same BS he probs tells everyone. I get fed up and hang up on the guy.
Call back within a few minutes and talk to another CSR which doesn’t know much either. I ask her why my connection has been capped off and she keeps asking me if I us windows and if I plugged my modem to the wall. ***Hello stop reading the crap on your computer screen and answer my question*** I guess I asked her to many questions she couldn’t answer as she transfer me to her supervisor.
He wasn’t any much help either... I ask him what’s the minimum speed I should be receiving with Bell HSE. He tells me there’s no limit and it’s up to 3mbps and keeps it’s up to 3mbps. STFU already I know it’s up to but that’s the minimum he tells me it’s 500kpbs to 1mbps. So I asked him to find it on Bell.ca and show me. He couldn’t find anything that said minimum and find some stupid link and tell me up to 3mbps and it didn’t even say up to on the page.
I think the modem might be the problem as it’s a newer model of which none of the CSR knew much about. Every time would ask any question I was put on hold; I assume they were scrolling up and down on their computer to find what to say to me next. They never answer any of my questions but tell me the same thing over and over.
I’m pretty pissed now especially since 6month contract with Bell. I call back to talk to sales to find out what the real minimum rate I should be receiving and if I receive less would the contract be void. So asked the sales person “What is the minimum download speed I should be receiving for HSE� she tells me I need 300mb to install. WTF is she talking about; I continue to ask the same question over and over each time getting a different reply that has nothing to do with what I’m asking. She would mutter back “Bell Lite is 256kps; You will receive 3mpbs; You need windows to get high speed; 300mbs to install; blah blah blah.� I finally get an answer to the question; if you receive under 1.5mbps you are not eligible for HSE.
My question now is since I have a 6month contract with Bell and no one there seems to know what the hell they are saying what options do I have to get rid of Bell and not get charges for getting out of the contract early and maybe not loose the $200 future shop gift card.
:mad: