Bell rant: Sympatico requires physical visit to change speeds?

[deep]

So a couple of weeks ago I got expressvu added to my services from Bell (phone, DSL HIGH SPEED (3Mb) and now expressvu) and suddenly in the middle of last week my connection is really slow. After a couple of days of really steady slow speeds I determine that this isn't intermittent, so I call Bell. They tell me that my line is working perfectly for DSL basic. Basic? Yes, basic. Says right here you changed over to DSL basic last....wait, no it doesn't say that YOU changed to DSL basic....just that we changed you. Oh, and by the way, based on your bandwidth usage, your bill is going to be on the order of a thousand dollars this month, because basic isn't uncapped like high speed.

So I ask them to change me back, and the girl says fine, it'll take 24 hours, 48 tops. Nothing has happened as of today, so I call back in. Ah yes, I can see the ticket here....it hasn't been actioned. Oh, they haven't done it yet? No....they haven't said it needs to be done yet. What? Yes, the ticket was created, but no one is going to act on it until it's actioned. So I have to explain myself again, and they come back to me with, OK, we can have it done by the end of the week. Well, what happened to 24 hours? We need to send a tech out. What? (BS alert.) Yes, we have to change our device on your line, and it will take 4 days.

This is ridiculous. They kill my service, make me call them three times to get something sorted out, and can't fix it in under a week? Does anyone know if they really need to make hardware changes to switch speeds? I would have assumed that it was software only on their routers.

fvck you Bell.....you ruined my week.

[computer01]

That person is on crack. The change can be made entirely in software. Call back and get someone on the line. Tell the first level monkey that picks up the phone what you want. At most, there should be a delay until that evening. If they give you any crap about needing to send a tech out, tell that 1st level ID10T to call DSSC and verify that.

DSSC is Bell's 2nd level support. They are the people that don't need the teleprompter in front of them to configure TCP/IP. Thay also make more than $5/hr and know what DSL stands for. 1st level would be lucky to find their a$$ with two hands and a flashlight. You could give them a mirror but it would just confuse the issue even more. (The sad thing is that I'm really not trying to be funny here...)

I have DSSC's direct phone number... (sorry... can't give it out :( ). They have been a great help on many occasions.

[B0000rt]

Agreed.

It takes nomore than two seconds to change your speeds.

I've done it a billion times at work (used to work in a ADSL modem development lab).

You change the speed profile on the DSLAM station, and bam, you set the modem to reboot and it's done!

The Level 1 techs are fools, ask them to transfer you to the Level 2 techs immediately.

[peterbrowne]

call 310-SURF and talk so quickly you sound like an uber-geek tech for a large corporation and when they don't udnerstand you ask to be transferred to DSSC.

[deep]

Well, I got through to a "supervisor" today, and had them check the status on my account as to why it would take 4 days, what hardware changes they needed to make, etc.

It turns out they had me down for a new line install and activation!!!1!!one!1one

wtf....this is getting ridiculous at this point, so I ream him out and he promises that all will be resolved by tomorrow. We'll see. If it is resolved, I may settle for a free month of access....if it's still not done, I don't know what I'm going to ask for.

[AudiDude]

I may settle for a free month of access....if it's still not done, I don't know what I'm going to ask for.

I can see what you'll probably get.... charged for the install you didn't want!!! :lol: