Does Soyo owe you rebates?

[bug]

I'm starting this thread to see how many of us Soyo has stiffed with their so called mail in rebates. I bought a Soyo SY-P4VGA motherboard in March 2004. The advertised TD price of $69.99 - $62.99 MIR was too good to pass up. I also bought a Soyo mid tower 350w case with keyboard/mouse/speakers from TD which had a $20.00 MIR. After 10 months of frequent emails to them, I am still waiting. I complained to TD, who said I had to contact Soyo about it. Today I received an email from Soyo saying:
" I am sorry to inform you that you are not in the system. If you would like to resolve this issue please contact luisb@verifyrebate.com (please note that at times emails DO NOT get through, due to limited emailing) or you can also send a letter to
Special Care Customer Service Dept.
1042 N.Moutain Ave #B 219
Upland, CA 91786 "

I replied saying: Well why am I not in the system when I was just 2 weeks ago? Do you delete customers rebate info instead of paying them? I telephoned Soyo(909-292-2538) last month and was in the system then.Spoke to someone there and was assured my 2 rebates(62.99 + 20.00) would be mailed within 2 weeks.
10 months is much too long to have to wait for rebates.
Enough stalling...send me my rebate cheques.If you offer rebates..pay them!

I tried calling that number again and was immediately put on hold, with loud annoying marching band music playing. After a few min I gave up. Called back later and got a damn answering service. Left a message, but dont expect a reply.
How many others were stiffed by Soyo?

[bug]

Come on people. I'm sure I'm not the only one they scammed.

[plymouthhater]

I bought a SOYO barebones kit (Celeron2.7/mobo/fan/case/spkrs/mouse/keybd) it came with 3 Soyo MIR's $20 US + $20 Us + $50 US. Purchase was made in June, and it took till December to get the rebates.

Soyo ignored emails, voice messages left etc.

I simply kept calling them (in California) - thank goodness for the Bell employee free VOIP trial - and demanding to speak with someone in customer service ie I nagged till they honoured my rebates - probably to get rid of me :lol:

Considering the time spent, the slight depreciation of the US dollar amount of the rebate (due to the rise in the Canadian dollar) and the aggravation - I'd think twice before buying a SOYO product.

[MTL]

They usually ignore MIR, unless you ask. I did receive the rebate after e-mailing rebate@soyousa.com

[bug]

I guess you guys were the lucky ones :(

[ud666]

I got mine too for my USB drive.
HOpe you kept copies of your submisssion.

[Topher]

I'm still waiting on a $20USD rebate from a usb drive purchased in Dec 2003. I finally went to the BBB and now they claim I will receive a check in two weeks. I've got another week to go, then I go back to the BBB with a copy of their email to show what kind of stinking rat bastards they really are. It's not about the money anymore.

[DennyD]

I'm starting this thread to see how many of us Soyo has stiffed with their so called mail in rebates. I bought a Soyo SY-P4VGA motherboard in March 2004. The advertised TD price of $69.99 - $62.99 MIR was too good to pass up.

I ordered the same motherboard. They told me in late Octorber I'd get it within 3 weeks... I'm still waiting dammit!! I'm gonna check that email address out; this is getting to frustrating to put up with anymore.

And my question is: if <a href=../autolink/redirectpage.php?linkid=150 target=_blank>TigerDirect</a> is advertising the rebates and they never are delivered, would/could <a href=../autolink/redirectpage.php?linkid=150 target=_blank>TigerDirect</a> be responsible for the rebates?

[DennyD]

Don't email rebate@soyousa.com anymore; send it to soyo@verifyrebate.com.
Maybe we'll actually get our money this year... scammin' ba$tards.... :mad:


Got this reply:
Your rebate inquiry:

Thank you for your recent submission of rebate request. To better serve you with rebate process, verifyrebate.com has been assigned to expedite your rebate requests and inquires. Starting from Jan 26, 2005, rebate@soyousa.com is no longer taking any emails regards rebate inquiry. Instead, please send your request to soyo@verifyrebate.com with the required information. Before sending your inquiry to soyo@verifyrebate.com, please read the terms and conditions on your rebate form and follow the instruction below to expedite your rebate verification process:

1. To check the status of your rebate submission, please visit http://www.verifyrebate.com. You will not receive reply regarding status of your rebate submission within 16 weeks of the rebate program postmark date, as shown on your rebate form. 2. When sending your requests, please provide the fist name, last name, mailing address, store name, product model number, and purchase date as registered with us to expedite the verification process. Please DO NOT include any attachment with your email unless you are required to do so.
3. Any email does not meet the above requirements will not be replied.

Verifyrebate.com customer service representative will look into your case and contact you if your request is determined to be valid.

We would like to thank you in advance for your inquiry and again for your patience.

Customer Service
SOYO Group Inc.

[bug]

16 weeks? more like 16 years. I think I will call TD now.

[bug]

Update: I emailed luisb@verifyrebate.com and explained my rebate problems, and how I was not impressed with how Soyo handled treats their customers. Afew days later I received this reply:
Dear valued Customer:

Thank you for your recent submission of your rebate request.

Your rebate check has mailed. Please let us know if you do not receive the
rebate checks within 2 weeks.

I would like to thank you again for your inquiry and patience!


Customer Services
@Special Care Customer Services Division

I'll believe it when I see it. I'll post a pic of it here if it does come.
So if Soyo still owes you rebates, email luisb@verifyrebate.com and politely explain all the specifics.

[felix]

Haha .. well that Monique person at TD gave me the same line. After a dozen emails I finally received my cheque (from TD, not from Soyo). Guess she was sick of replying with the lies. It was also in CDN dollars and not US dollars. This was for the USB key. Still waiting for the MB, and some 7-in-1 reader from syntax, modem from kobian, etc.

When I get around to it I will file with BBB also. How much does it cost BTW?

[kmltick]

LOL... you know what... I'm in the same boat... bought the P4VGA board and just checked this month as well.. after 10 months and previously "approved", I'm suddenly no longer in the system... but thanks for Luis' email cause now I'm forwarding him all my info...

I got the standard "the mail carrier lost it" excuse which is total BS cause how could I be in the system and suddenly they blame it on the carrier.

This experience has totally turned me off from buying any Soyo product.

[jackc00]

why not file a class suit? that will teach them a lesson

[JLee]

i hate mir =\

if i send in mir for two items, i usually only get one of them...

[DennyD]

I emailed the soyo@verifyrebate.com address and got the line that they never got my rebate and I should resubmit it. All the usual BS...

I emailed luisb@verifyrebate.com and got:
Dear valued Customer:

Thank you for your recent submission of your rebate request.

Your rebate check has mailed. Please let us know if you do not receive the
rebate checks within 3 weeks.

I would like to thank you again for your inquiry and patience!

Customer Services
@Special Care Customer Services Division


Should I actually believe it this time? Eh. Only time will tell.

[HunkaHunkaBurningLove]

I've been trying to get my rebate as well for this motherboard but still no luck. Hopefully Soyo and <a href=../autolink/redirectpage.php?linkid=150 target=_blank>Tigerdirect</a> will get the hint if everyone starts emailing them.

[Iron Chef Ajax]

I wrote to both TD and Soyo months ago about the rebates. I bought the exact same Soyo MB from TD as well as a Soyo memory stick with rebate.

It took almost a year but I did get my rebates. The important thing here is you need to fill out a web form on the Soyo site - once they get that somehow they look up your rebate submission. It was no longer than 3 weeks after I did that and I had both rebates.

TD did jack to to help me get my rebate. I was so frustrated with them that I have not bought anything from them since! Soyo on the other hand seems to be keeping alot of rebates .. not sure how many consumers just give up after they send their rebate in.

You really have to chase after them if you want your rebate. ( Just my 2 cents. )

[kmltick]

It took almost a year but I did get my rebates. The important thing here is you need to fill out a web form on the Soyo site - once they get that somehow they look up your rebate submission. It was no longer than 3 weeks after I did that and I had both rebates.



I don't know, that still doesn't excuse the fact that for some people (like myself) who were previously approved to have their rebate status suddenly removed and putting the onus back on the customer to send their info again via registered mail.

I originally sent my rebate (all typed up, so the rebate department couldn't mess it up) by Xpresspost (I also have confirmation that they received it).

So when they turn around saying it was lost in the mail it's a load of BS. I have a tracking #, emails saying I was approved (and I should wait 2 to 3 weeks for my cheque, blah blah blah). When I get that cheque I'll believe it...

[Topher]

I finally got my rebate from Xmas 2003. It took a complaint to the BBB to finally get it (although they claimed they never received it, even though their website showed it approved.) Amazingly, I forwarded their email showing that I was approved and they magically found my address (I didn't give it to them in the email). Amazing since they never received my rebate.

Moral of the story - send your rebates to Soyo, but cc the BBB.

[felix]

Did it cost any money to report them to BBB?

[kmltick]

I finally got my rebate from Xmas 2003. It took a complaint to the BBB to finally get it (although they claimed they never received it, even though their website showed it approved.) Amazingly, I forwarded their email showing that I was approved and they magically found my address (I didn't give it to them in the email). Amazing since they never received my rebate.

Moral of the story - send your rebates to Soyo, but cc the BBB.

mind posting that email to the BBB so it can help to expedite my rebate? =)

[kmltick]

I figured this deserved a bump... so anyone receive their rebate yet after contacting Luis? I got the "please wait 2 - 3 weeks" email... I'll believe it when I get the cheque..

[Iron Chef Ajax]

This is the address I used: rebate@soyousa.com - They prompty emailed me back giving me a date to expect my rebate.

[Topher]

Did it cost any money to report them to BBB?
No, go here. (http://www.bbb.org/)

mind posting that email to the BBB so it can help to expedite my rebate? =)
It's an online form you fill in. I was just honest without telling them my real feelings about Soyo. All they do is forward the info to a contacct person at Soyo who will probably make sure you get your rebate. That way they have a good record with the BBB. PM me if you need more specific info.

[felix]

Sounds to me like it's quicker and easier to just forget about all the emailing and report them to BBB. :)

[kmltick]

Sounds to me like it's quicker and easier to just forget about all the emailing and report them to BBB. :)

Oh I'm just waiting for my cheque, if it doesn't show up in 2 - 3 weeks I'll go the BBB route.

[DennyD]

Two weeks away from the anniversary of me sending in the rebate...

I got mine yesterday... does not say if it is in USD or not but since it was mailed from California it should be un USD...

[felix]

It's US dollars if it's drawn on a US bank cheque.

So I guess we won't ever see it unless we hassle them for it. I'm not even going to bother, just going straight to the BBB route. :)

[kmltick]

I can finally say that I got my g@ddamn rebate cheque in the mail today.

It was almost a whole year since I sent it in.

Email Luis if you haven't received your rebates... it also took longer than the regular "3 weeks" but I got it.

[felix]

That's good news. Did you have to threaten to report them to BBB? :)

[kmltick]

Nope I just emailed that Luis character and it got resolved.

When I saw the cheque in the mailbox I thought hell froze over. lol..

[Driftwood]

Holy #&@$! I got all of mine in! My faith in MIRs is restored! (well not really...)