Ways to weasel out of a staples PM

[OS44]

What are some ways managers at staples usually say to get out of a PM and are not true at all?

Please list them and also write a way to counter thier lie as well.

[peterbrowne]

groups not permitted to pm
OOS at Competition
OOS at this Stooples store (tried it on me once, after calling OD they scan item and say sorry, were OOS on it. IT'S IN MY HAND!)
Other store too cheap
Are you sure that they're selling Retail and not OEM?
Oh, they're model number is 773M56_1 ours is 773M56-1
Other tricks

should work if you have a cell phone with speaker phone and go during their head office hours.

[CheapScotsman]

There price match policy is here: http://www.staples.ca/ENG/Static/static_pages.asp?pagename=help_policy_pricematch

Groups: There is no mention of groups in their price match policy

OOS at competition: The price match policy indicates that they only need to check the competition IF the competitor says "while supplies last". If it doesn't say this, they shouldn't be checking.

Other Store too Cheap: This isn't mentioned in their price match policy.

Retail/OEM/Part Numbers: You are hosed if the part numbers are different.

If the manager won't back off on their non-policy position, ask them where in their printed policy they are taking their stand from. Ask them if they have the authority to change the written Staples PM policy. Record the date, time, names and write a letter

[champ91]

There price match policy is here: http://www.staples.ca/ENG/Static/static_pages.asp?pagename=help_policy_pricematch

Groups: There is no mention of groups in their price match policy

OOS at competition: The price match policy indicates that they only need to check the competition IF the competitor says "while supplies last". If it doesn't say this, they shouldn't be checking.

Other Store too Cheap: This isn't mentioned in their price match policy.

Retail/OEM/Part Numbers: You are hosed if the part numbers are different.

If the manager won't back off on their non-policy position, ask them where in their printed policy they are taking their stand from. Ask them if they have the authority to change the written Staples PM policy. Record the date, time, names and write a letter


It says that they must check stock if it is while quantities last. So if it was a regular sale without while quantities last. Does that mean it does not have to be in stock to do the PM? can anyone confirm doing this?

[jory29]

It says that they must check stock if it is while quantities last. So if it was a regular sale without while quantities last. Does that mean it does not have to be in stock to do the PM? can anyone confirm doing this?

It actually does have to be in-stock at the time of price match, from what I understand, but what I have done so as not to miss out, is, I just make sure when I go in-store to PM that the item is in-stock at the competitors, or better yet, if doing an on-line price match, I print a hard copy [showing the date and time] showing that the product at the competitor's item is in stock at the time of ordering the Staples product. I have been asked before, to fax in a hard copy of the cometitor's web page for verification and approval of the PM, because by the time they received my PM request it was already OOS at their competitors, however, they did honor it. All I had to do was contact them and let them know I had proof.
I did have my local Staples store calling their competitor about the gamepad price match last week - despite having showing them a webpage that showed item as being in stock on line [with $1.99 shipping for orders under $50] and also showing 2 items as being in stock at my local store. That item was $40 Staples price, and was purchased for under $3 after the PM, so they had a hard time letting that one go to me. I was told before, that I had to show them tangible proof of a competitor's product, such as a flyer, as they 'could not call a store to find out their price' but I suppose in the case of them wishing to deny a PM, then it's perfectly acceptable for them to pick up the phone to call their competitor to see if it's in stock. :razz: