futureshop/bestbuy order cancellations

[gurshan]

Hi,

Hope this is in the right forum. Has anyone had cancellations from Bestbuy or Futureshop from their website. I ordered a sony erricson phone on boxing day and waited.....and waited.....until I received a message stating that my order could not be fulflilled and would be cancelled. They sent me 5 digital dollars hoping this would appease me. If anyones had this problem and could recommend the best route for complaints, it would be greatly appreciated. I'm really choked. :o

[ronny1980]

did they give a reason?

$5 digital bux...thats a slap in the face...

I would call em up and and just B!TCH!

[gurshan]

Their reason for cancellation was that the product was now discontinued therefore they could not fulfill the order request. Why did they take orders for the phone on boxing day in the first place? Yeah, 5 buck for digital dollars is a slap in the face. I called a supervisor and he couldn't do anything for me. All monthly fido phones are $200 plus dollars and the phone i ordered was $60. If I could afford a 200 phone I would have ordered one then. I asked if he could give me a phone at cost, but nothing. No customer service online for futureshop or bestbuy. Most are very nice when you talk to them and they listen, but they can't do diddly for you. Supervisors have no power and take all directions from head office. If I had this problem at Visions, they would have worked something out for me. Would probably be lying if I said i would never buy from them again, but will definitely look elsewhere if given the opportunity. These situations are when you recognize the real value of customer service.

[PBure]

Future Shop is one of the worst for service IMO. Commision hungry pack of wolves.

Best buy however is different.

[CSR]

Future Shop is one of the worst for service IMO. Commision hungry pack of wolves.

Best buy however is different.

i beg to differ.. i think the contray

[PBure]

i beg to differ.. i think the contray

When I have gone into FS stores, its PUSH PUSH PUSH PUSH PUSH, not even a friendly professional "hello"...most of them didn't know the definition of customer service. Treat us like people, not a bunch of animals. I try my best to not buy from them, but sadly sometimes I do cause of their prices or of they have stock that no one else carries at that time. It's the prices that bring people to FS, not the service (if you can call it that there). I don't like being hounded when I call for a products stock.

"When you coming in?...What time?...Whats your #?"

Whenever I have gone into best buy (only twice) they have treated me the opposite. Willing to spend time, and not jump back and fourth between I and 16 other customers, seeing which customer will buy first. Only downfall is BB is 30mins from my house, and FS 4mins.

[gurshan]

Well, I must give credit where credit is due. Supervisors at Bestbuy/Futureshop were not helpful, but paid a visit to head office here in Burnaby and they were excellent. Basically the person who I spoke too, listened and was apologetic about the service I received. She said she would do the best she could for me. Received a call and she gave me a better phone than the one I ordered during the Boxing Day Sale. Lesson learned: If you persist you will succeed. That bitter taste is slowly washing away! :D

Unfortunately, not everyone is able to live near head office, but recommend talking to someone in store (although they claim website and stores are separate entities) in a face to face manner. Always seem to get more help that way.

[felix]

really? wow, lucky you!