View Full Version : Wal-Mart Canada's Return Policy
jasonchan
Dec 6th, 2004, 12:48 AM
Did Wal-mart just change their return policy, I tried to return something today with a receipt that I bought yesterday, and they told me they changed their policy and can now only issue store credits.
Txiasaeia
Dec 6th, 2004, 12:57 AM
Huh... their return policies have always been generous. Maybe they just change it for December and January? Who knows. What does the receipt say? Should have terms & conditions (briefly, anyway) somewhere on it.
jasonchan
Dec 6th, 2004, 01:00 AM
The guy in front of me was also issued a store credit instead of a full refund. There's nothing written on the receipt about anything being different.
bobaroo
Dec 6th, 2004, 01:15 AM
how did you pay for the item? if you bought it with store credit, that is what you will get back when you return it. store credit is also issued for purchases made with gift cards, reloadable shopping cards and "no receipt" returns.
jasonchan
Dec 6th, 2004, 01:21 AM
Paid for it using a credit card.
bobaroo
Dec 6th, 2004, 01:36 AM
did they ask you if you had the card you purchased it with? if not, they would issue you store credit
jasonchan
Dec 6th, 2004, 07:10 AM
they didn't even go that far, they automatically issued a store credit no matter which method of payment you used...
AzNCrAzYcOoLeR
Dec 6th, 2004, 11:23 AM
i asked my friend reguarding this (hes a CSM at wal-mart, red vest people). he said nothign hass changed.
Which store did you go to ?
D-Sisive
Dec 6th, 2004, 02:48 PM
they have always issued store credit if you dont have receipt no matter how you previously paid for it
cil254
Dec 6th, 2004, 04:15 PM
My wife returned something yesterday. Paid for by CC, refunded on the CC, no problem.
bobaroo
Dec 6th, 2004, 04:31 PM
it seems like the original poster has left out some details since this is what i can gather based on his responses so far:
-buys something dec. 4th and pays with credit card at walmart, receipt issued
-lines up to return item on dec. 5th with item to be returned, original receipt, and the credit card he used the day before
-is issued store credit instead of credit card refund
something doesn't make sense... there is no way that walmart would have issued store credit if what you have said is exactly what happened
Kinki
Dec 6th, 2004, 04:36 PM
sounds fishy... so what location is this? i think we're all curious.
IceQue
Dec 6th, 2004, 05:30 PM
i work for wal mart....we give store credit only if u dont have a bill and its over 20$.
astrogirl
Dec 6th, 2004, 05:31 PM
It may have changed... my friend was there yesterday to do an exchange on a pair of boots that were the wrong size, and they wanted either a driver's license or a credit card to do the exchange. She has neither, and they would not let her use any other form of ID (school ID, health card, etc). She did not have a receipt, as they were a gift, she just wanted a different size. I have never heard of this, and it never happened to me when doing a simple exchange. The CSR told her it was the new policy.
Txiasaeia
Dec 6th, 2004, 06:48 PM
It may have changed... my friend was there yesterday to do an exchange on a pair of boots that were the wrong size, and they wanted either a driver's license or a credit card to do the exchange. She has neither, and they would not let her use any other form of ID (school ID, health card, etc). She did not have a receipt, as they were a gift, she just wanted a different size. I have never heard of this, and it never happened to me when doing a simple exchange. The CSR told her it was the new policy.
I've always been carded when I've done exchanges, even. Imagine what would happen if a guy ripped off a mp3 player from Future Shop, for example, and exchanged it for store credit at Walmart without getting a driver's licence.
Kurtz7834
Dec 6th, 2004, 07:08 PM
sounds fishy... so what location is this? i think we're all curious.
I'd have to agree. The Wal Mart chain is known for hassle free refunds, generally speaking. Store credit is not a refund, as the money is not back in your wallet, account, credit card.
Sounds like some manager might have told the CSRs to start pushing store credit on customers returning stuff. Those who argue would probably still get a refund. After all, what store wouldn't want to just issue a credit note and keep the cash?
psiwashing
Dec 6th, 2004, 07:10 PM
The only time I returned something at Wal-Mart, I got back my money, wthout receipt.
jasonchan
Dec 6th, 2004, 08:48 PM
It was at the Kitchener (Fairview Park location, not that new one at the edge of town) It might just be the person working there is new.
And yes, this was the situation:
-buys something dec. 4th and pays with credit card at walmart, receipt issued
-lines up to return item on dec. 5th with item to be returned, original receipt, and the credit card he used the day before
-is issued store credit instead of credit card refund
No it's not something that is not refundable like opened software or anything like that.