[Merged] Hot deal for Rogers Wireless Customers

[hrvatneah]

I have the 6 gbs plan and although I hope tethering won't be charged in the long run I highly doubt that will be true. It takes away from their gay mobile stick market. Why charge some1 60 a month for phon and tethering when thy could change 60 + 50 for phone and stick? But I hope ur right. With tethering I've been able to use 5 gbs a month on my plan!!

do u tether exclusively for access to the internet from your desktop/laptop? are u a light, moderate, or heavy user? just trying to get an idea of how much data is used with tethering

[nevy12]

So iz 6gb for $30 still available???? If so which department?

[DefconZero]

So iz 6gb for $30 still available???? If so which department?

Apparently retentions will still offer it. Was supposed to end on the 15th...

[hrvatneah]

So iz 6gb for $30 still available???? If so which department?

retentions..yes its still available, at least for rogers...CS may say it isn't available but they lie

[clipz2099]

called for the 2nd time in 2hours.

$25 Voice Plan
$10 Value Pack
$0.50 911
$6.95 Access Fee
-$10 credits for 3 years
3 year contract

Total...$32.45 + tax, i took it.

Was paying $42 + tax.

[nevy12]

I was wondering on what you guys think I should about this...

Right on the my10 local from last year
100dt/1000evenings&weekends
500 incoming free
my10 local

+

the iPhone data value pack for $35 from couple months ago
Caller Id
Visual VM
uimited text
500mb

+ I get like a 25$ credit

I was offered the new $50 for with free upgrade to one gb credit for called I'd and I have to pay for visual vm $8 and $5 for 500 txt

Or...


I was thinking I could stick with my student plan the $25 one and get the 6gb for $30 and ask for $5 on top of that 25$ one and take the free Call display and the vvm for $8 and the txts 4 $5


So which do you guys think is better in terms of deal becuz if I change my price plan or the data I can't switch back...the student plan they don't offer anymore and they don't have the $35 iPhone data pack...

Thanks in advance!!!

[Sergio]

Do they charge for outgoing within Canada, if plan is unlimitted (max 2500)?
Sergio

Incoming texts will be free anywhere in Canada if you have any sort of texting plan. They do charge if you go out of the country though.

[ahbitheman]

do u tether exclusively for access to the internet from your desktop/laptop? are u a light, moderate, or heavy user? just trying to get an idea of how much data is used with tethering

Tether for use with my laptop. Used tons when I was working at the government so I could access restricted sites lol. I use it to download music and watch tv on surfthechannel. Just check ur usage on ur network properties. Mino surfing for an hour or so uses like 100 mbs. 6 gbs is great for a month of surfing. Most data stick plans are only 1 to 2 gbs anyway.

[bluevektor]

Do they charge for outgoing within Canada, if plan is unlimitted (max 2500)?
Sergio

Outgoing texts will be covered anywhere in Canada under any text plan. To the best of my knowledge there are no roaming fees or anything with regards to text messages sent from and delivered to any place in Canada. E.g. if you have 2500 outgoing texts and unlimited incoming texts, you can send and receive text messages without a worry anywhere within Canada (up to your 2500 outgoing limit).

Again, it will cost extra if you go to the US and send a text message (I think it's 0.35 or 0.50 per message?)

[Tijuana]

Outgoing texts will be covered anywhere in Canada under any text plan. To the best of my knowledge there are no roaming fees or anything with regards to text messages sent from and delivered to any place in Canada. E.g. if you have 2500 outgoing texts and unlimited incoming texts, you can send and receive text messages without a worry anywhere within Canada (up to your 2500 outgoing limit).

Again, it will cost extra if you go to the US and send a text message (I think it's 0.35 or 0.50 per message?)

Same goes with data

[ron6400]

i have heard Rogers will stop charging system access fee from oct 5th but will increase there plan charges by $5.00 and will charge govt regulatory fee worth 2.50 +

[Podz]

i have heard Rogers will stop charging system access fee from oct 5th but will increase there plan charges by $5.00 and will charge govt regulatory fee worth 2.50 +

Some more info on this here:

http://www.digitalhome.ca/content/view/4056/282/

[shapeshifter]

After adding up (5$ increase+$ B.S govt regulatory fee $2.50)

5+2.50= $7.50 comes up more than what they are charging now = $6.95

ROBBERS!!!!!!!!!

Plus i fear that the old plans are not exempt from the system access fees

I'm pretty sure its only for NEW plans

[Cerch]

You can switch over if you would like.. They also offer callforwarding who called and call manager for free for switching

[shopper-X]

i have heard Rogers will stop charging system access fee from oct 5th but will increase there plan charges by $5.00 and will charge govt regulatory fee worth 2.50 +

Some more info on this here:

http://www.digitalhome.ca/content/view/4056/282/

After adding up (5$ increase+$ B.S govt regulatory fee $2.50)

5+2.50= $7.50 comes up more than what they are charging now = $6.95

ROBBERS!!!!!!!!!

Plus i fear that the old plans are not exempt from the system access fees

I'm pretty sure its only for NEW plans

It's not a government mandated fee. Rogers has created a confusing name (government regulatory recovery fee) to make customers think it's a government fee. If it was mandatory why wouldn't all the carriers be announcing this?


In its place will be a first for the industry: New subscribers will have to pay what Rogers calls a "government regulatory recovery fee" of between $2.50 and $3.50 per month, depending on the province.

[abc120]

I plan on canceling the data on my iphone as well.

Can you be more precise in what the problem is?

I have the same problem. I called and cancell the 3G/edge function completely so I won't be charge for misc. data usage charges and they did get rid of my data ip on my iphone and thus solve the problem of 'sending data on its own behind the scene'. HOWEVER, the problem of cancelling this is iphone kept trying to connect 'on its own' and drain up all the battery extremely quickly that this is just not work for me. I ended up call rogers again and have them reactivate the data ip. :(

and now I'm thinking of adding the $30 6gb plan (if they still have it..) :confused:

[dmak]

so being back at school again I want to be able to tether my phone periodically so I can do some research when I am not at home (spotty wifi at my local coffee shop). but my plan only has 500 mb of data, last year this wasnt an issue, I could tether all I want as long as I didnt exceed my 500 mb. Now I hear I have to have a 1 gig plan, I called in to request that they allow me to tether or bring my plan up to 1 gig so I can go back to my old habits and the contract I signed on to, but they say to change this they would have to completely rework my plan and she is quoting me $52 instead of my current $37, is there anyway around this?

this is what that 'my wireless services" tab says on the rogers web page:

Mega Promotional Plan - $10.00

6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend

Additional Services
Call Forward/Trans.Pay Per Use
Partial Detail Billing
Unlimited Network Calling
10000 Picture or Video Msgs.
BlackBerry (BIS) Svc 500MB
10000 Sent/Unl.Received Txt

Additional Charges**
6PM Early Eve. Calling Option - $7.00 - Monthly
System Access Fee - $6.95 - Monthly - What is this?
9-1-1 Emergency Access Fee - $0.50 - Monthly

Discount(s)
Early Evening Option Cr
Monthly Plan Credit 3 Yr - To be removed on 01/12/2011
33.3% Value Pack Add-on Disc.

anyway, if anyone has some ideas how to solve this predicament I would be much obliged.

[xeL|]

it sucks that i can't do a HUP since i am only into 1 year outta my 3 years contract :(

[rcheung13]

Hi everyone!

I know this account is new, but I've been lurking around to learn from you all... so thanks very much!

However, I noticed that many people had a similar plan to mine that was offered as a student plan and was left unanswered by everyone who's visited this thread:

$25 student (corporate) plan

My10 local calling
100 day
500 incoming
1000 E&W after 9PM
- $X after 6PM student credit
$15 smart phone value pack (added separately, can be taken out anytime)
- $5 smart phone value pack student credit
- $35 activation fee credit

Blackberry 8100 start-up

Comes to $35 before SAF and taxes which is $47.96. I've just gone past my first year of my 3-year contract. I was wondering if any of you experienced RFDers may have any input into this. I was planning to call Rogers retentions today to address somethings:

I don't really have 10 local numbers, unless I change my number to where I'd be in working in the summer for. I tend to be charged for additional LD costs, since I occasionally need to use my phone in the GTA to make emergency calls (i.e. leaving keys and being locked out of the house, etc.) I really don't need or have that many people to text, but at $10 it sounded like a bargain for the additional services included in the combo. Ideally, I would also like an upgrade to the iPhone or Blackberry Bold, and probably make use of wi-fi around my school and at residence (or even a data plan).

So please help me out! I have no idea from where to start, except with the fact that I could consider asking for 1000 LD minutes. I seek your guidance!

Thanks very much!

[clipz2099]

i was told the same thing when inquring about my brother if u get the blackberry flip the CS told me i wouldnt need a data plan

I called Rogers retention last night and the CS i talked to said any blackberry needs a data plan, including the blackberry flip pearl!!!! So i just went and got myself the LG Xenon.

[speedbump]

Subscriber since 1991:

Renewed 3 phones today, 3 yr term... All previous plans had expired.

-Iphone 16 3GS $174.00 no activation fee
-275 anytime min
-Unlimited 6AM to 8AM and weekend calling
-R2R
-100 Canadian LD (can be increased to 1000 for $5)
-500 Megs data (can be increased to 6G for $5)
-caller ID
-voice mail
-125 sent 2500 received texts
-$44.45 inc all taxes and fees...

-Iphone 32 3GS $274 no activation fee
-275 anytime min
-Unlimited 6PM to 8AM and weekend calling
-6Gig data
-voice mail
-Caller ID
-R2R
-100 Canadian LD (can be increased to 1000 for $5)
-Unlimited texting, sent and received
-$49.82 inc all taxes and fees...

-BB Curve 8900 $199.00 no activation fee
-750 anythime min
-Unlimited 6PM to 8AM and weekend calling
-Free R2R
-100 min Canadian LD (can be increased to 1000 for $5)
-500Megs Data (Can be increased to 6G for $5)
-voice mail
-caller ID
-125 sent 2500 received texts
-$67.67 inc all fees and taxes

Total cost of all three phones all fees / taxes inc $164.16

One call only... got a very pleasant gentleman at Customer Relations.

SB...

[DefconZero]

So I called Rogers on Sunday to start a transfer of responsibility, and I told them I wanted to HUP before I took over the account so I could get the discounted price so they make me order the phone first, and to call back when I get it.

So today I get the phone, I call them back, tell them the story, they say it's fine and everything's been transferred.

I call back to activate my sim card, works out. Cool.

I call back because the guy I did the TOR with wants to get the cell phone to be charged to my account instead of his, he said he had already called in and it was fine. Perfect. I call them back, tell them what I want...They put me on hold for half an hour and come back saying, We're sorry for the inconvenience but you are underaged and must send back the phone and we'll cancel the account. I'm like..I'm 18, I know in Nova Scotia majority is 19, but I'm 4 months away from turning 19, can't you override it? The lady was like, the only way to keep your account is if you have someone over 19 be the legal owner and you the authorized user until you turn 19. I'm like, but I was told that I only had to pay a 100$ deposit since I'm underaged and it would be fine. She said that she's sorry about the misinformation but I can't have the plan.

What do I do now? I'm pissed. I've gone through so much work to get this TOR done, and I'm not losing it now just because in this province I'm missing 4 months to becoming major. My mother doesn't want to take the account in her name because I'm responsible for it and she doesn't want to have anything to do with it. Fine by me, but how do I override this?

Help?

[mcg]

^ Surely you have a friend over 19. lol

[djino]

^ Surely you have a friend over 19. lol

Surely any friend would be pretty stupid to put an account in their name for some other friend to use.

djino
"Mom not wanting anything to do with that = Red Flag"

[DefconZero]

Surely any friend would be pretty stupid to put an account in their name for some other friend to use.

djino
"Mom not wanting anything to do with that = Red Flag"

Not really Red Flag. More like she believes that I am independent enough now to do stuff on my own, like I was even able to get my new health card, license, etc etc. without them needing her signature.

[P4rtyboy]

Guys are you aware if Rogers charges extra from SMS when you are outside your zone but still in Canada?

With Fido, my unlimitted text plan is for across Canada.

Thanks...
Sergio

im from alberta, and texted my friends when i was in montreal. there are no extra charges on my bill. ...

[mcg]

Surely any friend would be pretty stupid to put an account in their name for some other friend to use.

djino
"Mom not wanting anything to do with that = Red Flag"

It's only for 4 months though... no big deal?

[jaskirt]

So I called Rogers on Sunday to start a transfer of responsibility, and I told them I wanted to HUP before I took over the account so I could get the discounted price so they make me order the phone first, and to call back when I get it.

So today I get the phone, I call them back, tell them the story, they say it's fine and everything's been transferred.

I call back to activate my sim card, works out. Cool.

I call back because the guy I did the TOR with wants to get the cell phone to be charged to my account instead of his, he said he had already called in and it was fine. Perfect. I call them back, tell them what I want...They put me on hold for half an hour and come back saying, We're sorry for the inconvenience but you are underaged and must send back the phone and we'll cancel the account. I'm like..I'm 18, I know in Nova Scotia majority is 19, but I'm 4 months away from turning 19, can't you override it? The lady was like, the only way to keep your account is if you have someone over 19 be the legal owner and you the authorized user until you turn 19. I'm like, but I was told that I only had to pay a 100$ deposit since I'm underaged and it would be fine. She said that she's sorry about the misinformation but I can't have the plan.

What do I do now? I'm pissed. I've gone through so much work to get this TOR done, and I'm not losing it now just because in this province I'm missing 4 months to becoming major. My mother doesn't want to take the account in her name because I'm responsible for it and she doesn't want to have anything to do with it. Fine by me, but how do I override this?

Help?

the only way i can suggest if u really want to keep the plan is that u can call them back and tell them u moved to Ontario.. They will ask for address just give any address (use canda411.ca) register urself for online billing so u can recieve ur bill to ur email... the onli problem u might have is the phone number ... jus tell them u want to keep the same phone number so ur friends and family can contact u and it wld not cost them longdistance jus make some BS up... m pretty sure it ll work
give it a try ... it might be a dumb idea but it doesnt hurt to call ..
let us know if it wrks...

Singh J

[poymeister]

Here's what I got from Rogers Wireless today:

My 3yr contract was up and I followed the general guidelines of this forum (phone the number, say "Cancel", etc). I wanted a basic voice plan and they gave me:

- 250 minutes daytime
- unlimited weekends, 6PM unlimited weekdays
- unlimited text messaging
- calling line id
- 2yr contract

$32.45 + GST (includes SAF and 911)

I thought this was pretty good.

[Terrific_Deals2k8]

Here's what I got from Rogers Wireless today:

My 3yr contract was up and I followed the general guidelines of this forum (phone the number, say "Cancel", etc). I wanted a basic voice plan and they gave me:

- 250 minutes daytime
- unlimited weekends, 6PM unlimited weekdays
- unlimited text messaging
- calling line id
- 2yr contract

$32.45 + GST (includes SAF and 911)

I thought this was pretty good.

Could've done better (e.g. 100 CDN long distance, or 275 daytime minutes and VM, or 275 daytime mins + R2R)

[DefconZero]

the only way i can suggest if u really want to keep the plan is that u can call them back and tell them u moved to Ontario.. They will ask for address just give any address (use canda411.ca) register urself for online billing so u can recieve ur bill to ur email... the onli problem u might have is the phone number ... jus tell them u want to keep the same phone number so ur friends and family can contact u and it wld not cost them longdistance jus make some BS up... m pretty sure it ll work
give it a try ... it might be a dumb idea but it doesnt hurt to call ..
let us know if it wrks...

Singh J

I thought about that...I could actually use my friends address where I used to live, but I mean then I would just be BS'ing them. It's worth a try, but I don't want to get myself into any bigger of a mess then I'm already in...

[wchengw]

Subscriber since 1991:

Renewed 3 phones today, 3 yr term... All previous plans had expired.

-Iphone 16 3GS $174.00 no activation fee
-275 anytime min
-Unlimited 6AM to 8AM and weekend calling
-R2R
-100 Canadian LD (can be increased to 1000 for $5)
-500 Megs data (can be increased to 6G for $5)
-caller ID
-voice mail
-125 sent 2500 received texts
-$44.45 inc all taxes and fees...

-Iphone 32 3GS $274 no activation fee
-275 anytime min
-Unlimited 6PM to 8AM and weekend calling
-6Gig data
-voice mail
-Caller ID
-R2R
-100 Canadian LD (can be increased to 1000 for $5)
-Unlimited texting, sent and received
-$49.82 inc all taxes and fees...

-BB Curve 8900 $199.00 no activation fee
-750 anythime min
-Unlimited 6PM to 8AM and weekend calling
-Free R2R
-100 min Canadian LD (can be increased to 1000 for $5)
-500Megs Data (Can be increased to 6G for $5)
-voice mail
-caller ID
-125 sent 2500 received texts
-$67.67 inc all fees and taxes

Total cost of all three phones all fees / taxes inc $164.16

One call only... got a very pleasant gentleman at Customer Relations.

SB...

WOW... that is good deal. Watch out your first bill though.

[speedbump]

WOW... that is good deal. Watch out your first bill though.

Don't worry; I've been down that road before... What I learned is that it is very important than the CSR detail everything that was offered in text on your account... When the inevitable screw ups occur it is a lot easier than starting from scratch with a new person...

Also, these plans are really only our old voice only ones with discounted data added... for the 500 meg data he discounted the $25 plan to $15, and for the 6 Gig he discounted the $30 to $20... so the billing "shouldn't" be all that complex. Being in Alberta we don't have PST so I believe others have gotten the same as us.

Also note having been with them for over 18 years helps too, however this was the most pleasant experience I've ever had with Rogers... In the past it has taken multiple calls to hammer out a suitable package... Fortunately this time one call was sufficient.

SB...

[tyco1990]

just wanted to say thanks to RFD for tips and explaining how the credits work to get most out of retention plans. Got the classic package:

500 minutes weekday
U/L E/W 6pm
U/L incoming
U/L rogers2rogers
2500 text/VM/CID
100 minutes LD canada

$20+SAF+911+tax = $30.98

it's been mentioned a few times in the 1600+ posts, but just to give a refresher:

1) get your basic $20 retention plan (250WD + E/W at 8pm)
2) negociate your bonus minutes (25, 50, 100, 250)
3) get your MSF $5 and $10 (apply to early evenings, vp package)
4) get your features credits (incoming, r2r)
5) get your throw in 100LD.

[CatFrame]

just wanted to say thanks to RFD for tips and explaining how the credits work to get most out of retention plans. Got the classic package:

500 minutes weekday
U/L E/W 6pm
U/L incoming
U/L rogers2rogers
2500 text/VM/CID
100 minutes LD canada

$20+SAF+911+tax = $30.98

it's been mentioned a few times in the 1600+ posts, but just to give a refresher:

1) get your basic $20 retention plan (250WD + E/W at 8pm)
2) negociate your bonus minutes (25, 50, 100, 250)
3) get your MSF $5 and $10 (apply to early evenings, vp package)
4) get your features credits (incoming, r2r)
5) get your throw in 100LD.

Great job, thanks for posting and joining RFD!

I hope you stick around and explore all the other parts of the forum.

Be sure to check out the contest section!

[genshikenni]

just wanted to say thanks to RFD for tips and explaining how the credits work to get most out of retention plans. Got the classic package:

500 minutes weekday
U/L E/W 6pm
U/L incoming
U/L rogers2rogers
2500 text/VM/CID
100 minutes LD canada

$20+SAF+911+tax = $30.98

it's been mentioned a few times in the 1600+ posts, but just to give a refresher:

1) get your basic $20 retention plan (250WD + E/W at 8pm)
2) negociate your bonus minutes (25, 50, 100, 250)
3) get your MSF $5 and $10 (apply to early evenings, vp package)
4) get your features credits (incoming, r2r)
5) get your throw in 100LD.

that's a hot deal
I got the same 20$ plan with 150 anytime less
but need to work on getting 100min LD and e/w 6pm (still have 9pm)

[nitish]

hi everyone...i am paying much more any one tell me how to deal with retention

[setell]

Do they still waive the $35 admin fee? Retentions just said they don't anymore. I am having a super hard time getting them to match BB's price for the HTC Dream for $29.99 and retentions is giving it to me for $79.99 (as advertised on their website). I'm negotiating for a friend as his contract is up for renewal.

[Chocolinx]

Just got off the phone with Retention for the second time:

250 WD
2500TXT/VoiceMail/CallerID
6GB Data
6PM to 7AM Unlimited Evening/Weekend
1000 Long Distance Minutes
Unlimited Incoming

All comes out to $70.57 after taxes, probably not the best but I'm pretty happy.

Phone I'm getting is HTC Dream for $54.

[addicted2deals]

Just got off with Retentions and was offered a so-so plan...I've been with Rogers for 3 years and my contract is expiring in a few weeks

Before:

250 Minutes
Unlimited E/W (6PM)
CID
R2R
25$ + SAF + 0.50 + tax = 36.62$/month

After:

250 Minutes
Unlimited EW (8pm)
CID/VIM
R2R
Unlimited Incoming
20$ + SAF + 0.50 + tax = 30.98$/month

or

250 Minutes
Unlimited EW (6pm)
CID/VIM/2500 sms
Unlimited Incoming
23$ + SAF + 0.50 + tax = 34.37$/month


I've seen better plans posted here...any tips would be appreciated :)

[DefconZero]

So I just got off the phone with Rogers.

Told them that I'm a student here in Nova Scotia, originally from Quebec, and was hoping to get a plan here..not realiziing I hadd to be 19. The rep just put a note on my account and said everything would be fine.

Yay, happy person!

[samm]

Called Rogers Relations cause of the new LCA strinkage.

250 mins
UL after 6/weekends
UL incoming
R2R
2500text/VM/CD
100LD minutes

$15+SAF+911+tax

Very similar to tyco1990's plan, but I have less minutes!

[helphelp911]

Called Rogers Relations cause of the new LCA strinkage.

250 mins
UL after 6/weekends
UL incoming
R2R
2500text/VM/CD
100LD minutes

$15+SAF+911+tax

Very similar to tyco1990's plan, but I have less minutes!

nice plan. Mine is almost same as you but with UL after 8pm and pay 25+saf+911+tax

will call rogers soon >:(

[bluevektor]

Called Rogers Relations cause of the new LCA strinkage.

250 mins
UL after 6/weekends
UL incoming
R2R
2500text/VM/CD
100LD minutes

$15+SAF+911+tax

Very similar to tyco1990's plan, but I have less minutes!

Wow that's a HOT plan.

[Chocolinx]

This might be a stupid question but, can you call Rogers to make adjustments to you plan even if you've already agreed to a 3 year contract? Like say, I want to ask if they can apply any credits to my account like R2R because I don't have it yet. Or maybe ask if they can add anymore discounts to my existing account. And if I can will or will it not renew my contract again, in case I decide to do this a few months down the road.

[bluevektor]

This might be a stupid question but, can you call Rogers to make adjustments to you plan even if you've already agreed to a 3 year contract? Like say, I want to ask if they can apply any credits to my account like R2R because I don't have it yet. Or maybe ask if they can add anymore discounts to my existing account. And if I can will or will it not renew my contract again, in case I decide to do this a few months down the road.

Yeah you can add features mid-contract. They might be less willing to give you things for free since you're already committed, but it's definitely been done before. Doesn't hurt to try!

[next_godfather]

just wanted to say thanks to RFD for tips and explaining how the credits work to get most out of retention plans. Got the classic package:

500 minutes weekday
U/L E/W 6pm
U/L incoming
U/L rogers2rogers
2500 text/VM/CID
100 minutes LD canada

$20+SAF+911+tax = $30.98

it's been mentioned a few times in the 1600+ posts, but just to give a refresher:

1) get your basic $20 retention plan (250WD + E/W at 8pm)
2) negociate your bonus minutes (25, 50, 100, 250)
3) get your MSF $5 and $10 (apply to early evenings, vp package)
4) get your features credits (incoming, r2r)
5) get your throw in 100LD.

im very skeptical of this offer, but i shall give u the benefit of doubt.

I have a question to RDF gurus or novices alike... any help would be appreciated.
i have 4 servies with rogers.. personal tv, homephone, internet and cell presently.. and i also have an account with fido for my father under my name.

the rogers plan i have now is
250 mins anytime
free from 5
r2r
incoming free
15 dollar value pack
--after the discounting i pay roughly 34.45 plus tax(that is before the bundling discount that will be applied)

with fido i have
200 mins
free from 5
incoming free
caller id
after tax the bill comes to roughly $30-32(not too sure)

my question are
1)i want to port that fido number into Rogers(fido phones suck), would they match the fido plan, and would they be more willing to work with me considering the fact i have 4 services..

2)and if i was to port in the fido to rogers, would i get a bundle discount on both wireless products altogether or just one?

and in the long run, i am seeking to add a 3rd line in the coming sept...
how lenient would they be to offering me retention deals?

[tyco1990]

im very skeptical of this offer, but i shall give u the benefit of doubt.

the rogers plan i have now is
250 mins anytime
free from 5
r2r
incoming free
15 dollar value pack
--after the discounting i pay roughly 34.45 plus tax(that is before the bundling discount that will be applied)



what a strange thing to say.
Do you realize that your plan is essentially:

$20 retention (250WD + E/W at 8pm)
$7 (early evening at 5pm)
$0 feature credits R2R and incoming
$0 value pack ($15 MSF credit)
Total = $27 + 6.95 + 0.50 = $34.45 + tax.

do you realize that all you need to do is cancel your $15 value pack and ask for the basic $10 2500text/CID/VM pack, and keep your $5 extra credit to offset your early evenings? then you would have the exact same plan as me except you're paying $2 more for 5pm instead of 6pm. As for the bonus minutes, it's a question of finding the right customer relations person and ASKING.

i don't understand skeptics, esp. those who HAVE the same credits but don't realize it.

[drhorrible]

just wanted to say thanks to RFD for tips and explaining how the credits work to get most out of retention plans. Got the classic package:

500 minutes weekday
U/L E/W 6pm
U/L incoming
U/L rogers2rogers
2500 text/VM/CID
100 minutes LD canada

$20+SAF+911+tax = $30.98


very hot.

Called Rogers Relations cause of the new LCA strinkage.

250 mins
UL after 6/weekends
UL incoming
R2R
2500text/VM/CD
100LD minutes

$15+SAF+911+tax

Very similar to tyco1990's plan, but I have less minutes!

even hotter -- bonus minutes are easier to get than an extra $5 in credits.

[next_godfather]

what a strange thing to say.
Do you realize that your plan is essentially:

$20 retention (250WD + E/W at 8pm)
$7 (early evening at 5pm)
$0 feature credits R2R and incoming
$0 value pack ($15 MSF credit)
Total = $27 + 6.95 + 0.50 = $34.45 + tax.

do you realize that all you need to do is cancel your $15 value pack and ask for the basic $10 2500text/CID/VM pack, and keep your $5 extra credit to offset your early evenings? then you would have the exact same plan as me except you're paying $2 more for 5pm instead of 6pm. As for the bonus minutes, it's a question of finding the right customer relations person and ASKING.

i don't understand skeptics, esp. those who HAVE the same credits but don't realize it.


what basic 10 value pack are you talking about?
http://www.rogers.com/web/content/wireless-plans/essentials?content10=10_comm#start
the cheapest value pack is 12 bucks?

[shopper-X]

what basic 10 value pack are you talking about?
http://www.rogers.com/web/content/wireless-plans/essentials?content10=10_comm#start
the cheapest value pack is 12 bucks?

Retentions offers a special $10 Value Package. It includes 2500 SMS, CallerID, and Enhanced Voice Mail.

[next_godfather]

do u think i can go abouts getting "retention basic value pack"
for 10 bucks, cuz im on contract for 3 years and im near half way thru

and how do you suggest i can get more minutes?
would they possibly re-sign me for another 3 years?
wut concerns me about the retention value pack is whether it doeshave the feature "who called"?

and thx

on the side note to tyco1990, pardon my ignorance, i was not calling you a bluff, but why i was skeptical was the fact that it was your first post... and someone posting it to send RDFers on a wild goose chase.
nevertheless, your explanation made sense. :D

cheers.

[venksta]

Hi. Been lurking hear the past few days. My contract is up in a couple days, and I need to upgrade all three phones on the account. Thinking of upgrading one of the phones to a smart phone. I've been with Rogers for close to 10 years now. I'm surprised by the deals people have been getting here, as their good or better than what I've seen from looking at the competition, mostly Bell and Solo Mobile's prices. I'm currently paying $116.93 on a family plan for three phones. This includes

-150 shared minutes day time
- unlimited evening and weekends from 7pm
- 1000 pooled minutes between the 3 phones
- 2 phones with caller id

I phoned rogers and just talked to someone about what they could offer for a better plan, either separate or family, whatever is cheaper for the three phones. I did not mention cancellation. I was offered for $102.00 with taxes and fees -

-600 shared day time minutes
- unlimited evening & weekends
- 1000 txt messages

Very lame especially since I have to pay extra for caller id. So I phoned and talked to retentions, and told them the better deals I've found at Bell and Solo, and told them their best plan was nothing compared to the competition, and I want to find out about transferring my number to someone else. So they asked how they could try to keep me. After explaining the deals I saw, this is the best I was offered so far for each of the three phones.

Phone 1

-150 daytime
- 1000 weekend/evenings @6pm
- call display
- 50 txt msgs sent / unlimited incoming
$27.38 w/ SAF, 911, taxes

Phone 2

- 250 daytime
- unlimited evening & weekends @6pm
- unlimited incoming
- call display
- voice mail
- some txt message option (not needed for this phone)
$36.34 w/ SAF, 911, taxes

Phone 3

-150 daytime
- 1000 weekend/evenings @6pm
- call display
- 50 txt msgs sent / unlimited incoming
- 500mb dataplan
$49.48 w/ SAF, 911, taxes

Considering Phone 1's offered plan has less features and minutes compared to what others have gotten for the same price easily, I feel their not trying hard. The representative I talked to was polite, but I'm very disappointed with what I was offered. Can anyone give me pointers on what to say to bring down the price or get more features included?

[sneak_around]

just talked with Maxine, and she fixed up my errors and was very helpful.

350mins
e/w 8pm
r2r
CID/VM/2500
100LD
500mb

42.xx total

[hoon]

Hi. Been lurking hear the past few days. My contract is up in a couple days, and I need to upgrade all three phones on the account. Thinking of upgrading one of the phones to a smart phone. I've been with Rogers for close to 10 years now. I'm surprised by the deals people have been getting here, as their good or better than what I've seen from looking at the competition, mostly Bell and Solo Mobile's prices. I'm currently paying $116.93 on a family plan for three phones. This includes

-150 shared minutes day time
- unlimited evening and weekends from 7pm
- 1000 pooled minutes between the 3 phones
- 2 phones with caller id

I phoned rogers and just talked to someone about what they could offer for a better plan, either separate or family, whatever is cheaper for the three phones. I did not mention cancellation. I was offered for $102.00 with taxes and fees -

-600 shared day time minutes
- unlimited evening & weekends
- 1000 txt messages

Very lame especially since I have to pay extra for caller id. So I phoned and talked to retentions, and told them the better deals I've found at Bell and Solo, and told them their best plan was nothing compared to the competition, and I want to find out about transferring my number to someone else. So they asked how they could try to keep me. After explaining the deals I saw, this is the best I was offered so far for each of the three phones.

Phone 1

-150 daytime
- 1000 weekend/evenings @6pm
- call display
- 50 txt msgs sent / unlimited incoming
$27.38 w/ SAF, 911, taxes

Phone 2

- 250 daytime
- unlimited evening & weekends @6pm
- unlimited incoming
- call display
- voice mail
- some txt message option (not needed for this phone)
$36.34 w/ SAF, 911, taxes

Phone 3

-150 daytime
- 1000 weekend/evenings @6pm
- call display
- 50 txt msgs sent / unlimited incoming
- 500mb dataplan
$49.48 w/ SAF, 911, taxes

Considering Phone 1's offered plan has less features and minutes compared to what others have gotten for the same price easily, I feel their not trying hard. The representative I talked to was polite, but I'm very disappointed with what I was offered. Can anyone give me pointers on what to say to bring down the price or get more features included?

It usually takes me 3-5 calls to get the plan I want.
Tell them what you want and see if they can offer it.
Otherwise, tell them you'll think about and call them back a few days later.
It really depends on the rep. Just be nice and be realistic.
You're not always going to get the plan you want.

Good luck and keep us updated.

My current plan:
250 mins
Free weekends/evenings after 8
100 LD
CID, visual VM, 10,000 txt, 500 mb

$42.xx total

(could have got R2R or free incoming but don't need it)

[sunnyd71]

How long do you need to be with rogers before you can switch to a good monthly retention plan? i.e. can I sign up with a contractless phone, use it for 3 months, call for a retentions plan and sign a 3 year iPhone contract on a reduced monthly rate? Would it be better to do this with Rogers or Fido?

[zooieadam]

So I am one of the few people who don't have voicemail/cid/texting plan. So I called in today to add some features but like an rfd person I am I didn't want to pay 15 bucks for their "value pack" Well I spent an hour on the phone with rogers. The first time the guy wasn't the most pleasant and I was kinda a a hole to him for that so it didn't work out to well. I asked about the retention value pack but he said that was expired a few months ago. So I was like im gonna cancel please just send me to the cancelling department so he gladly did. I was on hold for a bit and I didn't really want to cancel I just wanted some features added. So I hung up before I made it to retentions waited about 15 minutes and called back.

On this second call the guy was nice so I was very polite and we chatted. I asked him about the government fee and asked for a run down on that. Told him my opinion on that subject but I separated the fact that he is not rogers and he didn't have any control so there was nothing he could do but I did express my disappointment in it. I then asked him about the "newish" text messaging fee that came in for incoming texts. I very nicely explained to him how texting works and how I felt it was a sham that rogers started to charge for incoming texts. (btw so you know how it works and if you want to try and explain to the csr that texting piggybacks onto a the cell signal which is always present and costs them nothing extra for this feature. This is why you can only send 160 characters per message as that is all the allotted space it can piggyback onto.) I explained it with a little more technical jargon so he said he wasn't a technical person but he said this is what rogers has told him to tell ppl. Some stupid rant about it became very popular so rogers had to charge to "maintain" it which is pure bs.

I then said well what could fix this would be a credit towards texting and I could get the $12 value plan so I can get my voicemail and caller id. I also mentioned that the 15 dollar value plan include features that I don't plan on using and don't need and just need the three features. He kinda paused for a second so I chimed in with "well I heard that there is a 10 dollar value pack that just include cid,vm,2500 txt is that available?" He put me on hold for a bit while he checked and said yes it is. He also said that usually the only way to add this onto a plan is to resign but he said he would add it for me without renewing.

So the moral of the story is, be nice and polite. Bring up some reasons why you aren't the happiest with rogers but always separating rogers the company and the csr. Also I would ask the csr on their opinion on the changes rogers have been making as they are the end user as well and have to deal with the same stuff as all of us. This was also with a normal csr so they do have the power not only to add the retention value pack but to do so without renewing a contract.

Sorry for the long post but hopefully this will help someone out getting this value pack which is clearly not expired.

[Slotback]

My Current plan is this:
250 Daytime Mins
Eve/Weekend starting at 6pm
Free R2R
125 sent txt messages
Free unlimited incoming txt messages
Voicemail
Who Called
Caller ID
Name Display
SAF
Taxes
=Roughly $28.

I'm 1 year into my contract am looking into whether I can use the new local shrinking area as a way to get more long distance, the $10 communicate pack and an iPhone with a 2Gb data plan or the 6db data plan all for $50 (including minutes i already have)

Is that possible?

[next_godfather]

just wanted to say thanks to RFD for tips and explaining how the credits work to get most out of retention plans. Got the classic package:

500 minutes weekday
U/L E/W 6pm
U/L incoming
U/L rogers2rogers
2500 text/VM/CID
100 minutes LD canada

$20+SAF+911+tax = $30.98

it's been mentioned a few times in the 1600+ posts, but just to give a refresher:

1) get your basic $20 retention plan (250WD + E/W at 8pm)
2) negociate your bonus minutes (25, 50, 100, 250)
3) get your MSF $5 and $10 (apply to early evenings, vp package)
4) get your features credits (incoming, r2r)
5) get your throw in 100LD.

+1, im not gonna be skeptical any more
i got the same thing, but i added the extra 5 dollars for 1000 ld mintues..
thx buddy

[ReDmAn]

anybody want to give me tips on how to hustle the $15 messaging plan. i have a really good retention plan right now

250 e/w starting at 6
r2r free
cd/vm/2500 text

pay just under 30 bucks a month. i have a bb now and i'm leaning toward getting the messaging plan. somebody haaaaaalp

[jimmyjam]

just scored a sick plan

so here s the deal

this is what i had before
250 day
100 long dist
voice/id/2500text outgoing
r-r
after 6/wk

that was 31 taxes and sys access in


now I got 500 megs on top of that plan for 10 bucks more
and also a bb bold for 249 minus 2 months of billing free. so really 165ish

so my new total is 41.5 including taxes and sys access

[speedbump]

I know data useage is highly subjective, however is a 500 Meg plan with an Iphone 3Gs reasonable to start with, or should one spring for the 6G package right off the bat? The cost difference is only $5 a month, however I hate to pay for service I don't use.

What sort of data useage numbers are other Iphone users seeing on their accounts?

SB...

[Rob76]

just talked with Maxine, and she fixed up my errors and was very helpful.

350mins
e/w 8pm
r2r
CID/VM/2500
100LD
500mb

42.xx total

My plan totals $47 all-in but I don't have r2r or the 100LD but have evenings start at 6pm with UNLTD text/MMS, otherwise the same. I think I like yours more especially being $5 less too.

[Rob76]

I know data useage is highly subjective, however is a 500 Meg plan with an Iphone 3Gs reasonable to start with, or should one spring for the 6G package right off the bat? The cost difference is only $5 a month, however I hate to pay for service I don't use.

What sort of data useage numbers are other Iphone users seeing on their accounts?

SB...

That's a tough one. I have a BB and I've never gone over 120MB a month (I also have the 500MB Data) but my two friends with iPhones always tell me how thankful they are that they have the 6GB plan as they always use over 1GB per month. But it really depends on how you use the iPhone. I read somewhere (and I don't know if it's BS or not) that 95% of iPhone users use less than 500MB per month. I think if you don't tether, don't stream video and music too often and if you have wifi at work and home then 500MB might be enough.

[tyco1990]

+1, im not gonna be skeptical any more
i got the same thing, but i added the extra 5 dollars for 1000 ld mintues..
thx buddy

good to hear! that's what this forum is all about, helping people get the best deal possible....

[tyco1990]

just scored a sick plan

so here s the deal

this is what i had before
250 day
100 long dist
voice/id/2500text outgoing
r-r
after 6/wk

that was 31 taxes and sys access in


now I got 500 megs on top of that plan for 10 bucks more
and also a bb bold for 249 minus 2 months of billing free. so really 165ish

so my new total is 41.5 including taxes and sys access


good job!
looks like you have the tri-fecta of credits:
$5 (early evenings)
$10 (2500/VM/CID)
$15 (to offset $25 500mb data)

[bolthead]

Just wondering what the cheapest a data plan (500MB ought to do to start) is possibly through retention, but on a month by month basis?

I'd be looking for 100 daytime, unlimited e/w at 5 or 6 would be best, along with the 15 value pack. As is, it would be 25 (plan) + 15 (value pack), and 25 for data plan, so $65 before fees.

Thanks!

[hoon]

My plan totals $47 all-in but I don't have r2r or the 100LD but have evenings start at 6pm with UNLTD text/MMS, otherwise the same. I think I like yours more especially being $5 less too.

Thanks.
I believe it's because my package was $30 when I got it.
I jumped on that RFD deal where they were supposedly giving a $10 credit when you sign up with that package. It was last year sometime in Nov.
I believe they increased the package to $35 where the texting is UNLTD.
So that's why you are paying $5 more. =(

That's a tough one. I have a BB and I've never gone over 120MB a month (I also have the 500MB Data) but my two friends with iPhones always tell me how thankful they are that they have the 6GB plan as they always use over 1GB per month. But it really depends on how you use the iPhone. I read somewhere (and I don't know if it's BS or not) that 95% of iPhone users use less than 500MB per month. I think if you don't tether, don't stream video and music too often and if you have wifi at work and home then 500MB might be enough.

You're right. I don't stream video/music that often. I tether once in a while. So I never go over 500mb. Plus you're paying $30 just for data. I pay $30 for CID, VM, Texts, 500mb. So 6 GB is not worth it to me. But like you said it depends on the user. Some need it, some don't.

[speedbump]

You're right. I don't stream video/music that often. I tether once in a while. So I never go over 500mb. Plus you're paying $30 just for data. I pay $30 for CID, VM, Texts, 500mb. So 6 GB is not worth it to me. But like you said it depends on the user. Some need it, some don't.

Is that on an Iphone or BB? In my case it's a matter of $15 for 500 Megs, or $20 for 6G (both discounted $10)... I guess I'll just have to run it for awhile and see what sort of useage I have. They don't charge overages in the first month, so I'll 'stress test' it.

SB...

[craziecreampuff]

Hi everyone,

I have been reading the recent posts and noticed that there were a few posts that mentioned there was a local area shrinkage? Where are those areas and how would you know?

[venksta]

It usually takes me 3-5 calls to get the plan I want.
Tell them what you want and see if they can offer it.
Otherwise, tell them you'll think about and call them back a few days later.
It really depends on the rep. Just be nice and be realistic.
You're not always going to get the plan you want.

Good luck and keep us updated.



Phoned back today, after visiting a Bell store and being told of a corporate plan available to me. Quoted it to the Rogers representative, and this was the new plans they offered for the three phones.

Phone 1
-150 min
-1000 min evening/weekends @6pm
-call display
-voice mail
-50 text messages
$24.45 + tax

Phone 2
-250min
- unlimited evening/weekends @6pm
-call display
-voice mail
-150mb ($10 more for 500mb
$37.45 + tax

Phone 3
-250min
- unlimited evening/weekends @6pm
-call display
-voice mail
-$27.45 + tax

I think these deals are pretty good. But what do you guys think? Based on being a customer for 10 years with them for wireless. Should I expect more, or just accept it?

[hoon]

Is that on an Iphone or BB? In my case it's a matter of $15 for 500 Megs, or $20 for 6G (both discounted $10)... I guess I'll just have to run it for awhile and see what sort of useage I have. They don't charge overages in the first month, so I'll 'stress test' it.

SB...

That's on the iphone. Ya, I'd recommend testing it. Like I said, it depends on the user. If you're streaming video/music then go for the 6G's. Plus, that's only a $5 diff. I'd go with that 6G if I were you. Then I'd start streaming video/music for the hell of it.

Phoned back today, after visiting a Bell store and being told of a corporate plan available to me. Quoted it to the Rogers representative, and this was the new plans they offered for the three phones.

Phone 1
-150 min
-1000 min evening/weekends @6pm
-call display
-voice mail
-50 text messages
$24.45 + tax

Phone 2
-250min
- unlimited evening/weekends @6pm
-call display
-voice mail
-150mb ($10 more for 500mb
$37.45 + tax

Phone 3
-250min
- unlimited evening/weekends @6pm
-call display
-voice mail
-$27.45 + tax

I think these deals are pretty good. But what do you guys think? Based on being a customer for 10 years with them for wireless. Should I expect more, or just accept it?

I'd say they are above average plans. But they are good. Especially if that's what you are looking for. Like you can try to get R2R and 100LD free.

[next_godfather]

i just extended my contract by a few months..so on a 2 year renewal

i got
500 mins anytime
free from 5 pm
r2r
incoming. free
caller id
enhanced vm
2500 text
1000 Canadian ld minutes
for 27 plus SAF + 911

and i got a phone upgrade.
they wudnt budge on the 35 dollar admin fee.
nevertheless, im satisfied.

[sneak_around]

My plan totals $47 all-in but I don't have r2r or the 100LD but have evenings start at 6pm with UNLTD text/MMS, otherwise the same. I think I like yours more especially being $5 less too.


yeah i didnt need the extra at 6pm since the 350mins would cover for those 2 hours so i said its a over my budget and asked if they could lower the monthly bill. But this was during my first call..when i was comparing the "competitors plan"

[craziecreampuff]

so i was talking to a CSR and they said that it is impossible that I have Rogers to Rogers as well as Unlimited Incoming call credited to my account, I have to choose one or the other but not both. Is that true?

[Octavius]

so i was talking to a CSR and they said that it is impossible that I have Rogers to Rogers as well as Unlimited Incoming call credited to my account, I have to choose one or the other but not both. Is that true?

I've got both, so I'd say the retentions rep is lying to you...

Call back later and try another rep. I hear that R2R is much easier to get for free than Unlimited Incoming. I also hear that getting both can be a b!tch to get, but I can assure you that it is completely possible and that the system will in fact allow them to do it.

[halfwaystretch]

Sorry for being new - but I have a few questions. I've been on a family plan for way too long (4+ years) and my contract expires in a month or two. The billing isn't in my name, but my name is attached to my individual phone. I'm looking to sign onto my own Blackberry/iPhone contract soon - will calling 1-888-936-7283 and explaining to them my situation and that I'm considering switching providers give me some leverage to a cheaper plan with a new phone?

If not, what's the trick?

[hoon]

Sorry for being new - but I have a few questions. I've been on a family plan for way too long (4+ years) and my contract expires in a month or two. The billing isn't in my name, but my name is attached to my individual phone. I'm looking to sign onto my own Blackberry/iPhone contract soon - will calling 1-888-936-7283 and explaining to them my situation and that I'm considering switching providers give me some leverage to a cheaper plan with a new phone?

If not, what's the trick?

Depends what kind of plan you want. Read what other people are getting and work from there. You still have 1 or 2 months to think about it. I'd call soon and see what you can get. You may have to call more then once. Good luck.

[sunnyd71]

How long do you need to be with rogers before you can switch to a good monthly retention plan? i.e. can I sign up with a contractless phone, use it for 3 months, call for a retentions plan and sign a 3 year iPhone contract on a reduced monthly rate? Would it be better to do this with Rogers or Fido?

Can anyone answer this?

[jtcb]

My contract is up this month. Any idea what I might be able to get? Bell has some features that interest me like no SAF, 2 yr contract instead of three, B2B.

My current Rogers plan:

$20 + SAF + 911 + tax
250 weekdays
free weekends and after 8pm
CID
Voicemail

Any comment on my situation?

[DefconZero]

Can anyone answer this?

Most of the time you need to be ~6 months into the contract as has been said here before, but some people have done it sooner.

Going in contractless...I don't know what would happen since you wouldn't be *binded* to Rogers with a contract.

[sunnyd71]

Most of the time you need to be ~6 months into the contract as has been said here before, but some people have done it sooner.

Going in contractless...I don't know what would happen since you wouldn't be *binded* to Rogers with a contract.

Would entering into a 3 year agreement at the time of negotiating the retention deal help?

[bestknightmare]

I am currently on a retention plan already but will expire this month
called into CxR the 5th time this past 2 months and i was finally offered something realistic

Current (old) retention plan
250 minutes and unlimit evening 6pm ($25)
100 canadian long distance (free)
messaging 250 msg ($5)
R2R ($5 - $5 credit, free)
Call display ($8 - $8 credit, free)
911 fee (0.5)
SAF (6.95)
TOTAL $37.95 + tax

New offer
250 minutes and unlimit evening 6pm ($25)
100 canadian long distance (free)
messaging 100 txt ($3)
R2R ($5 - $5 credit for full term 36months)
Call display ($8 - $8 credit for full term 36 months)
Voice mail ($5 - $5 credit for 12 months)
SAF ($6.95 - $6.95 credit for 12 months)
911 0.5

Total: $28.5 +tax in first year, $35.45+tax for remaining years
Rep also offered me SonyErisson W705a for $29.99 + $35 admin fee and she said i cannot use the HUP $50 Rebate.

does this sound like a reasonable deal?

[bst]

^...Not a good offer at all. I don't see any differences between your old plan and the new offer. Don't forget that the deal they are given you is only for 12-month but I bet you're most likely be signing a 36 month. After the credits expire, you're pretty much paying the same thing. Push to have the voice mail and SAF credit for 36 months.

[bestknightmare]

^...Not a good offer at all. I don't see any differences between your old plan and the new offer. Don't forget that the deal they are given you is only for 12-month but I bet you're most likely be signing a 36 month. After the credits expire, you're pretty much paying the same thing. Push to have the voice mail and SAF credit for 36 months.

from what i have seen, getting the SAF credit fro 12months already seem like a miracle. but again, i do agree that the new offer is exaclty the same as my old one. but i've called many times and this was the first time that they can actually match my previous retention plan. other CxR just have the attitude that I am already on a special plan, they cant make it any better.

I also asked for the VM/ID/2500txt credit into one package, they said they dont have that code

can we jsut tell them "another" CxR had offered me and see if the current CxR can match it?

[samm]

I am currently on a retention plan already but will expire this month
called into CxR the 5th time this past 2 months and i was finally offered something realistic

Current (old) retention plan
250 minutes and unlimit evening 6pm ($25)
100 canadian long distance (free)
messaging 250 msg ($5)
R2R ($5 - $5 credit, free)
Call display ($8 - $8 credit, free)
911 fee (0.5)
SAF (6.95)
TOTAL $37.95 + tax

New offer
250 minutes and unlimit evening 6pm ($25)
100 canadian long distance (free)
messaging 100 txt ($3)
R2R ($5 - $5 credit for full term 36months)
Call display ($8 - $8 credit for full term 36 months)
Voice mail ($5 - $5 credit for 12 months)
SAF ($6.95 - $6.95 credit for 12 months)
911 0.5

Total: $28.5 +tax in first year, $35.45+tax for remaining years
Rep also offered me SonyErisson W705a for $29.99 + $35 admin fee and she said i cannot use the HUP $50 Rebate.

does this sound like a reasonable deal?

If you're speaking about retention plans, this deal really sucks. If you're a new rogers customer, then its okay. Push for the $10 value pack with 2500text/vm/cid and get that credited. And ask for atleast $5 or $10 credit for the base plan itself!

[bestknightmare]

If you're speaking about retention plans, this deal really sucks. If you're a new rogers customer, then its okay. Push for the $10 value pack with 2500text/vm/cid and get that credited. And ask for atleast $5 or $10 credit for the base plan itself!

i am ALREADY on a retention plan, been with them since 2004.
anyways, i am trying to ask for the $10 value pack 2500/vm/cid, but the CxR said she doesnt have it AND to get the R2R credit, i must be on at least $25 base plan

from your tone, i suppose what the CxR told me is all false?

edit: called again, requesting for the $10 value pack 2500/vm/cid, they said they dont have it again.
called in twice in the same day. i guess i'll wait until tomorrow.

[clipz2099]

CID/VM/2500 txt = retention value pack = $10

lot of people have it.

[samm]

i am ALREADY on a retention plan, been with them since 2004.
anyways, i am trying to ask for the $10 value pack 2500/vm/cid, but the CxR said she doesnt have it AND to get the R2R credit, i must be on at least $25 base plan

from your tone, i suppose what the CxR told me is all false?

edit: called again, requesting for the $10 value pack 2500/vm/cid, they said they dont have it again.
called in twice in the same day. i guess i'll wait until tomorrow.

Makes me wonder if you're even speaking with customer relations. Cause a lot of people have it (including myself) and I have it fully credited.

[twigz]

So my mom is on a corporate account that included credits and this is what they gave us...

Including the credits (1yr plan):
200daytime
U/L E/W (starting at 9pm)
CD
500 txt sent/u/l rec
vm
+saf+911

All for $20.50... Is that a good deal?

Here are the prices they offered for phones:
BB Bold $249
BB Curve $199
LG Xenon $9.99

The Iphone was crazy though... Do you know if you can still get HUP to an Iphone for a good price?

[lipbutter]

I also asked for the VM/ID/2500txt credit into one package, they said they dont have that code

can we jsut tell them "another" CxR had offered me and see if the current CxR can match it?

You may not have been speaking with customer relations. I just called in and was able to get the VM/CID/2500txt value pack and have credited. I wish the CID included Name Display though :(. I can't seem to find any info on the rogers website on how much just name display would cost if we wanted to add it on.

[seikooc123]

I heard Rogers is going to cancel the SAF on Oct. 05,

but adds regulatory recovery fee (from $2.46 to $3.46 depends on province)

also adds $5 on the basic plan (includes 3 free features)

If these are true, how about current customers with contracts? Are we paying both SAF + RRF?

[bestknightmare]

You may not have been speaking with customer relations. I just called in and was able to get the VM/CID/2500txt value pack and have credited. I wish the CID included Name Display though :(. I can't seem to find any info on the rogers website on how much just name display would cost if we wanted to add it on.
i'll try again tomorrow, now that i know the name of the package, it shall be easier to ask for

I heard Rogers is going to cancel the SAF on Oct. 05,

but adds regulatory recovery fee (from $2.46 to $3.46 depends on province)

also adds $5 on the basic plan (includes 3 free features)

If these are true, how about current customers with contracts? Are we paying both SAF + RRF?

i believe old customer dont have to pay RRF, but will old customer also get the 3 free features?

[craziecreampuff]

(from above) what are the 3 free features ???

[craziecreampuff]

I saw a long while ago that someone had posted up the new number to get through to retentions directly but I can't find it again. I have been through the thread back and fourth countless times now, but with no luck. Does anyone know what the new number is because the number on the first page of this forum is no longer in effect. Thanks in advance :D

[Lulz]

(from above) what are the 3 free features ???

Call Manager (used by parents to limit who their skank daughters call to in order to discuss who asked whom on a date)

WhoCalled (useless feature, notifies you with text message of every missed call even when phone is on. sometimes as late as 4-5 hours)

Call Forwarding (this was free, but Rogers decided to charge $3 for it)

[craziecreampuff]

Call Manager (used by parents to limit who their skank daughters call to in order to discuss who asked whom on a date)

WhoCalled (useless feature, notifies you with text message of every missed call even when phone is on. sometimes as late as 4-5 hours)

Call Forwarding (this was free, but Rogers decided to charge $3 for it)

haha no offence but those features don't sound very useful. Rogers should give us better deals lol.

So if we're already on a retention plan and have a credit for call forwarding, can we cancel it and ask to use that credit for something else?

[lipbutter]

Does anyone here know if retentions is open on Sundays??

I'm wondering if 6 pm early evenings is even really credited like the Rep said because I just logged into my rogers account and there is only one Monthly Plan Credit which is probably for the value pack. The 6pm Early Eve. is that student promo. - Is it supposed to show up as a monthly credit?

[ben_liu]

Does anyone here know if retentions is open on Sundays??

I'm wondering if 6 pm early evenings is even really credited like the Rep said because I just logged into my rogers account and there is only one Monthly Plan Credit which is probably for the value pack. The 6pm Early Eve. is that student promo. - Is it supposed to show up as a monthly credit?


The 6PM Student Discount is a monthly credit for the rest of the contract.

[lipbutter]

Oh gosh...Does that mean that that Rep didn't credit it for me even though she said she did??

It isn't possible for that one monthly credit to cover both the retentions value pack and the 6pm early eve. right?? Since the 6pm is worth $7 and the value pack is $10

Ugh!! they messed up AGAIN! This is so frustrating!!

[dr-vn]

i got a pretty solid plan right now and was just wondering, is there anyway for me to hook up a family member or a friend to my plan even though they may be 2 years into 3 year plan?

if so, what is the best method of doing so?

[lipbutter]

Does anyone know if there is a 6pm Early Eve. feature credit?

[clipz2099]

I saw a long while ago that someone had posted up the new number to get through to retentions directly but I can't find it again. I have been through the thread back and fourth countless times now, but with no luck. Does anyone know what the new number is because the number on the first page of this forum is no longer in effect. Thanks in advance :D


rogers retention
1-866-438-4195 (i dunno if this is correct, can someone confirm?)

[kishan kanha]

1-866-438-4195 is the right number for retentions. Be nice and polite and you will get whatever you ask and if not then tell them you are planning to move to Public mobile next month Good Bye Robbers !!..... and it works !!!!!!

[tyco1990]

1-866-438-4195 is the right number for retentions. Be nice and polite and you will get whatever you ask and if not then tell them you are planning to move to Public mobile next month Good Bye Robbers !!..... and it works !!!!!!

damn. i just visited the Public mobile website and saw the $40 unlimited talk&text. kinda makes all these retention plans seem moot. >:(

[venksta]

I have a question in regards to hardware upgrade. What kind of deals can retention offer, or should I expect? All my phones are over three years old now.

[dr-vn]

damn. i just visited the Public mobile website and saw the $40 unlimited talk&text. kinda makes all these retention plans seem moot. >:(

you mean this one?



* 600+ 100 Bonus Weekday Minutes
* Unlimited Evenings and Weekends from 9 PM
* Double Your Minutes
for $40?

[mattt33]

you mean this one?



* 600+ 100 Bonus Weekday Minutes
* Unlimited Evenings and Weekends from 9 PM
* Double Your Minutes
for $40?

No, this one here... http://www.publicmobile.ca/en

[craziecreampuff]

I have been wondering, if we were to call Rogers' retention and talk to them saying that you may be moving to another cellphone provider, which one should you say to get the best deal/price match from Rogers in Vancouver, BC?

[bestknightmare]

I have been wondering, if we were to call Rogers' retention and talk to them saying that you may be moving to another cellphone provider, which one should you say to get the best deal/price match from Rogers in Vancouver, BC?

dont quote a specific company, just say the features that they have that interests you and they usual know if it is true or false

just dont quote from fido, which is also rogers owned, i noob mistake i made earlier

[yyzrfdman]

I have been reading this forum for a while. I recently switched 2 lines from Telus to get iPhones. Over a few calls to retentions, I have been able to get (despite the fact that I am new to Rogers):

first line
350 min
evenings and weekends at 6
Rogers to Rogers
unlimited local incoming
100 LD minutes
value pack (CID, VM, text)
6 gig data

total price including SAF + 911 + tax of about $60

second line
700 min
evenings and weekends at 9
Rogers to Rogers
unlimited local incoming
100 LD minutes
value pack (CID, VM, text)
6 gig data

total price including SAF + 911 + tax of about $74

There is no way I would have received these plans if I didn't read RFD. So thanks everyone!

[Rob76]

I have been reading this forum for a while. I recently switched 2 lines from Telus to get iPhones. Over a few calls to retentions, I have been able to get (despite the fact that I am new to Rogers):

first line
350 min
evenings and weekends at 6
Rogers to Rogers
unlimited local incoming
100 LD minutes
value pack (CID, VM, text)
6 gig data

total price including SAF + 911 + tax of about $60

second line
700 min
evenings and weekends at 9
Rogers to Rogers
unlimited local incoming
100 LD minutes
value pack (CID, VM, text)
6 gig data

total price including SAF + 911 + tax of about $74

There is no way I would have received these plans if I didn't read RFD. So thanks everyone!

I like both of those. How long were you with Rogers when you contacted retentions and what exactly did you tell them, cancelling and willing to pay the ECF?

[clipz2099]

I like both of those. How long were you with Rogers when you contacted retentions and what exactly did you tell them, cancelling and willing to pay the ECF?

He was with telus, so he just switched over to Rogers.

[bonzo]

I am wondering what is the cheapest plan I could get right now?

Since moving in with my gf, my cell phone usuage has gone down dramatically.

I average around 50 or less day time minutes.
100 or less w & n minutes.
50 texts sent out.

I could probably use even less since some of the minutes were in my house when I could of just used the landline.

I have been a subscriber for 8 years and am currently off a retention contract.

I pay:

$25 for 250 mins daytime
Unlimited n & w at 6pm
Voicemail & Caller ID & 125 texts for $12 - $10 credit.
I used to have Rogers to Rogers during the contract but that expired and probably only used 20 mins a month of that.
100 free LD minutes.
Plus SAF

So $25 + $2 + SAF + taxes.

Now I am thinking I might be better off going pay as you go.

Unless there is some super cheap Retention plans.

I would like to have both vm, ci, and texts though.

Would it better to wait until Rogers gets rid of the SAF fee and see what they offer then?

[JustinZ]

Hey guys I have the Retention value pack

-2500 txt
-CID
-VM


just wondering if the 2500 txt excludes MMS, and is just specifically text messages

[yyzrfdman]

I like both of those. How long were you with Rogers when you contacted retentions and what exactly did you tell them, cancelling and willing to pay the ECF?

I transferred to Rogers at the end of June 2009. I started to deal with retentions immediately after I made the move. I never mentioned canceling my service to them - I just kept asking for small concessions on successive phone calls. The actual story of how I got these plans is quite complicated - suffice it to say it required a bit of luck. If you want to know all the gory details, PM me.

[bluevektor]

Hey guys I have the Retention value pack

-2500 txt
-CID
-VM


just wondering if the 2500 txt excludes MMS, and is just specifically text messages

It's 2500 SMS text messages. MMS is not included. You need the iPhone value pack to get that feature.

[Rob76]

I transferred to Rogers at the end of June 2009. I started to deal with retentions immediately after I made the move. I never mentioned canceling my service to them - I just kept asking for small concessions on successive phone calls. The actual story of how I got these plans is quite complicated - suffice it to say it required a bit of luck. If you want to know all the gory details, PM me.

You did well then. I've been with Rogers for over a year and I've never contacted retentions. I was waiting till I get close to the end of my contract but I've heard so many stories now of people contacting them early into their contract and getting things thrown in.

[jadoocian]

anyone get any good deals with 500mb of data? (I"m using an iphone)

[deeman101]

Hi guys. First post on RFD, but I've stalked this forum for years.

My retention plan that I got on April '08:

250 daytime + 25 bonus
9pm eve/weekend

C.ID free until my contract ends
6pm eve - $5
Rogers2Rogers - $5
250 text - $5
VM - $7
Sys access fee credit - $(7) but goes away this month forever! :(:(
Monthly plan discount - $(10)

Total after tax: ~$36

I recently got a used iphone. Rogers gives me really crappy rates on HUs, mainly because I've paid relatively little for the 5 years I've been with them. But I need data now! But I don't want to pay more than ~$50 a month. Any advice on how to accomplish this? The best I got offered was from a guy that works at retention (and asking for $200 for his service :rolleyes:):

400 minutes (don't care, never exceed 350mins with R2R and 275 daytime)
Free Inc (don't care)
Free R2R (don't care as long as I have 350 daytime)
6pm eve/wknd
250 text
500mb data
My current C.ID

For ~$60/mnth after tax. I'm a poor uni student that needs to be up on emails 24/7 (work related)! Helps!!

[slicksta_238]

This is what I came up with after reading many posts here! Thx

I am quite pleased with it.

250 Weekday Minutes
5PM Early Eve. Calling Option
100 Bonus minutes
Unlimited Incoming Calls Opt.
Rogers to Rogers
100 Free LD
Network Features *
Detailed Billing
2500 Sent/Unl. Received Txt
CID
VM


Discount(s)
Monthly Plan Credit
Incoming Calling Opt. Cr
Rogers to Rogers 3Yr Bonus

$27 + SAF and 911

[hoon]

This is what I came up with after reading many posts here! Thx

I am quite pleased with it.

250 Weekday Minutes
5PM Early Eve. Calling Option
100 Bonus minutes
Unlimited Incoming Calls Opt.
Rogers to Rogers
100 Free LD
Network Features *
Detailed Billing
2500 Sent/Unl. Received Txt
CID
VM


Discount(s)
Monthly Plan Credit
Incoming Calling Opt. Cr
Rogers to Rogers 3Yr Bonus

$27 + SAF and 911

Nice work. But it looks like you are paying for the early 5pm.
If you get rid of that (that's if you don't need it), you would be paying $20+SAF/911+tax.

[MochaNutz]

hey guys, just posting what i got from retention. My contract was done, and i told them i found an offer from Bell.

250 Anytime
unlimited after 8pm
Free incoming (either that or Rogers to Rogers)
2500 text message
VoiceMail
Caller ID
100 Long Distance

$20 + System Access Fee + 911 + tax = around $28

[wchengw]

Just wondering on the free 100 Long Distance. Does it have to be on a 3 yrs retention plan to get it?

[manhattan01]

My phone died yesterday so now I have to consider a iphone or blackberry (or I guess a standard phone). I was putting that decision off until later for no real reason.

I just signed a 3 year contract with Rogers over the summer. I've been a rogers customer for a long time..back when they were called Cantel...likely over a decade ago.

So...with my phone dead, do I have any chance in getting a deal from them? I guess I would have to add a data plan on top of my voice plan and re-sign a 3 year contract which I don't mind but would I be expecting plans that are comparable to what everyone else is getting on here? Thanks in advance...I'm going to try to give them a call today.

[Barker88]

To those who want to leave Telus for Rogers in hopes of getting a retention deal sometime down the road:

After getting a good retention deal from rogers for myself, I planned on moving my girlfriend from rogers to telus to see if I could get her a similar plan. After finding out rogers won't budge at all on pricing until you're 6 months into a new plan, I decided to see what telus retentions plans looked like. I ended up getting her this plan yesterday through telus.

700 local mins each month
-Fav 5
-6pm free evenings and weekends
-Unlimited incoming calls
-Unlimited text
-Unlimited data / browsing / email /blackberry instant messaging
-Telus to Telus
-75mins canadian Long distance mins each month
-caller id / voice mail 10
-call waiting / conference calling


First year $33.14 all in

Second and Third Years = $47.88 all in


Not saying switch over to telus for this (I'm not going to as I wanted, and am very happy with, my iphone), but if you are planning on switching from telus to rogers for a better plan, you might want to see what you can get from telus retentions first.

[KrayZeeMofo]

To those who want to leave Telus for Rogers in hopes of getting a retention deal sometime down the road:

After getting a good retention deal from rogers for myself, I planned on moving my girlfriend from rogers to telus to see if I could get her a similar plan. After finding out rogers won't budge at all on pricing until you're 6 months into a new plan, I decided to see what telus retentions plans looked like. I ended up getting her this plan yesterday through telus.

700 local mins each month
-Fav 5
-6pm free evenings and weekends
-Unlimited incoming calls
-Unlimited text
-Unlimited data / browsing / email /blackberry instant messaging
-Telus to Telus
-75mins canadian Long distance mins each month
-caller id / voice mail 10
-call waiting / conference calling


First year $33.14 all in

Second and Third Years = $47.88 all in


Not saying switch over to telus for this (I'm not going to as I wanted, and am very happy with, my iphone), but if you are planning on switching from telus to rogers for a better plan, you might want to see what you can get from telus retentions first.

Unlimited data?! are you sure about that?

[tamil]

retention changed there #:confused:. Every time i call the # it takes me to the customer service/menu line.

[Barker88]

Unlimited data?! are you sure about that?

Positive

[Barker88]

To those who want to leave Telus for Rogers in hopes of getting a retention deal sometime down the road:

After getting a good retention deal from rogers for myself, I planned on moving my girlfriend from rogers to telus to see if I could get her a similar plan. After finding out rogers won't budge at all on pricing until you're 6 months into a new plan, I decided to see what telus retentions plans looked like. I ended up getting her this plan yesterday through telus.

700 local mins each month
-Fav 5
-6pm free evenings and weekends
-Unlimited incoming calls
-Unlimited text
-Unlimited data / browsing / email /blackberry instant messaging
-Telus to Telus
-75mins canadian Long distance mins each month
-caller id / voice mail 10
-call waiting / conference calling


First year $33.14 all in

Second and Third Years = $47.88 all in


Not saying switch over to telus for this (I'm not going to as I wanted, and am very happy with, my iphone), but if you are planning on switching from telus to rogers for a better plan, you might want to see what you can get from telus retentions first.

and the real kicker is, my gf doesn't really see what an awesome deal I got her, and it was REALLY easy. While my retentions plan with rogers is $64 a month with less than half the daytime mins she got and I had to call in 5 times before I was happy with my plan.

[Bakedbread]

my account got audited last week!

back story...
my family has been with Rogers for 25+ years

me/dad/sister have same plan

$25 base retention plan
200 daytime minutes
unlimited evenings weekends @ 6pm
unlimited rogers2rogers (credited)
unlimited incoming (credited)
$10 retention communication package
2500 txt
caller id
voice mail
$5 canadian long disance
1000 canadian long D minutes
-Monthly bill credit $5
-Monthly bill credit $10
- 15% off bundle

So i was paying about $30/month including SAF/911/tax

Last week checked bill and the monthly bill credits were removed
Had to call back into Rogers and apparently "Audit canada" or something went through and removed them, noting "we do not deserve these credits"

when we did, considering we were customers of all rogers products for 25yrs.
So retentions re-added the credits and noted on the account just in case they ever come back in and try to remove anything.

Just would like to share my experience

I've had the same retention plan for about 1.5 years now

[manhattan01]

Just got off the phone with Relations.

My current plan is:
100/1000 min 6pm evenings/weekends -$15.00
Call display - $6.40 (corp discount)
SAF - $6.95
911 - $.50
Discount - -$10.00
Total after taxes: $21.11

Called to add a data plan plus BB or iPhone 3GS.
iPhone 3GS 16GB - $174
iPhone 3GS 32GB - $274
BB 8900 Curve - $174

500mb, UL txting - $25 plus taxes.
Total would be: $49.11 after taxes....worth it?

No discounts on the data plan...she said they don't do that. I'm in no position to barter though having just re-signed my contract for 3 years (2 months or so in).

[Jonavin]

my account got audited last week!

back story...
my family has been with Rogers for 25+ years

me/dad/sister have same plan

$25 base retention plan
200 daytime minutes
unlimited evenings weekends @ 6pm
unlimited rogers2rogers (credited)
unlimited incoming (credited)
$10 retention communication package
2500 txt
caller id
voice mail
$5 canadian long disance
1000 canadian long D minutes
-Monthly bill credit $5
-Monthly bill credit $10
- 15% off bundle

So i was paying about $30/month including SAF/911/tax

Last week checked bill and the monthly bill credits were removed
Had to call back into Rogers and apparently "Audit canada" or something went through and removed them, noting "we do not deserve these credits"

when we did, considering we were customers of all rogers products for 25yrs.
So retentions re-added the credits and noted on the account just in case they ever come back in and try to remove anything.

Just would like to share my experience

I've had the same retention plan for about 1.5 years now

What credit did they remove? All of them? Did you have notes for your monthly plan credits before this audit?

I had an account that took away a R2R credit but called retention and got a $5 monthly plan credit added. So the net is about the same.

When you get credits removed by an audit, it's almost like a get Out Of Jail Free card. You should be able to cancel without any ECF since your agreed-to price has changed.

[kaka097]

just got off the phone with Fido.
I've been using fido for 6 years; current contract is expiring in 5 months.
Currently on fido couple plan: $35 for 2 lines (150 minutes to share, UL calls between 2 lines ) + $19 caller id and voice mail for 2 lines + tax = about $65 dollars / month.

Here is what they offer: voice couple plan: 300 minutes+UL incoming calls+UL calls between 2 lines + UL txt msg between 2 lines for $55 + $19 caller id and voice mail for 2 lines + tax = $85 / month

to get an iphone, have to have a data plan; the cheapest is $15 per month for 150mb.

is this a good deal? Thank you for any input.

[arcticmonkeys3]

Hi my contract ends soon so i was thinking if this was a good plan from retentions:

$50 student plan
-200 weekdays minutes
-500mb
-my10 nationwide
-unl weekends and evenings
-6pm early

and add through retentions:
-double data ($5 credit)
-150 bonus minutes
-5pm early ($2 credit)
-CID, VM 2500 text ($10 credit)
-100 long distance (not sure how much)
-unlimited incoming ($10 credit?)
-weave system access fee (3 year credit)

and is it possible to get?

[allenjilin]

Is the 6GB data plan still available from retention?

[raymm]

Hi my contract ends soon so i was thinking if this was a good plan from retentions:

$50 student plan
-200 weekdays minutes
-500mb
-my10 nationwide
-unl weekends and evenings
-6pm early

and add through retentions:
-double data ($5 credit)
-150 bonus minutes
-5pm early ($2 credit)
-CID, VM 2500 text ($10 credit)
-100 long distance (not sure how much)
-unlimited incoming ($10 credit?)
-weave system access fee (3 year credit)

and is it possible to get?

I think you are asking if this offer will fly with Rogers.
Is that right?
Rogers hasn't agreed to give you this, have they?
Take a shot, the worst they could do is say no, maybe you'll get something close.
For what its worth, I think it would be a great deal for you if you got it, or something close.

Come back and let us know what Rogers' says.

[venksta]

Hey guys. Been posting updates on my attempt to get a good deal with Rogers to stay with them. So I got three phones on the account. They gave a reasonable deal for each line. Today I phoned and asked about HUP for each of the line. Since one line will have data, they recommended upgrading that first. I was offered $174.99 for the iPhone 3GS 16gb, or $54.99 for the HTC Magic or Dream. For the other two lines, they offered 6 phones, which all have $50 off, and no admin fee. But after reviewing them, they all have some issue according to people who own them. We were hoping to get two Sony Erricsson k850i. The new customer price is $74.99, but their offering it for $149.99, plus admin fee, plus another $100 for something else, for 3 year term. Anyone know if its possible to get new customer pricing when upgrading three phones at once? This is the deal breaker for me.

Also, the Rogers representative told me I could goto one of the Rogers stores and upgrade the phones right away, then call back and have them apply the offered retention plans to the new three year contract. Any chance I might get screwed out of the deal, if I upgrade the phone separately?

[slicksta_238]

Nice work. But it looks like you are paying for the early 5pm.
If you get rid of that (that's if you don't need it), you would be paying $20+SAF/911+tax.

I pay $2 for it. That plan is an eves and weekends from 6pm - 8am (yes not 7am)

[clipz2099]

retention changed there #:confused:. Every time i call the # it takes me to the customer service/menu line.

new retention number = 1-866-438-4195

[7KXakq]

When you get credits removed by an audit, it's almost like a get Out Of Jail Free card. You should be able to cancel without any ECF since your agreed-to price has changed.+concur, 100%

When you call Rog and negotiate a change to your calling plan (a change to contract) such changes are *binding* contractual change.

So yes, any non-agreed-upon changed to the billing amount is a change to contract, a unilateral one ... a contractual breach by Rogers (expeting perhaps outright errors in billing).

And IMO, yes it's cause for cancel@ECF=$0 per CWTA CoC ( http://www.cwta.ca/CWTASite/english/codeofconduct.html ).

I'd just *love* to have Rogers try this on me - I'd demand we go to arbitration in a heartbeat. (I hear the weather's quite fine there, nowadays ; )

Don't take it from Rogers, fight it!

[SuckaB]

is there any good plan if I want to switch from PAYGO to regular monthly plans?

[rayray913]

Recently got this plan from rogers:

250 min daytime
Unlimited evening and weekends @ 6PM
Unlimited incoming
My5 local
1000 LD
500 MB
Call Display
Visual Voicemail
Unlimited Sent/Received Text Messages
Unlimited Sent/Received Picture/Video Messages
WhoCalled

All for $50 + 6.95 + 0.5 + TAX = $64.92

How do you guys think about my plan? I was trying to get Rogers to Rogers but no luck! Any suggestions? Thanks a lot!!

[wchengw]

Do 100 LD free show up on myRogers when you look under My Wireless Services? Or does it only show up on monthly invoice?

[Jonavin]

Do 100 LD free show up on myRogers when you look under My Wireless Services? Or does it only show up on monthly invoice?

Under wireless essentials.

[wchengw]

Do 100 LD free show up on myRogers when you look under My Wireless Services? Or does it only show up on monthly invoice?

I thought wireless essentials for you to add stuff like Caller ID, etc... I meant after the customer relation added into the account, does it show up under My Wireless Services on myRogers or only show up on monthly invoice.

I just hanged up with the customer relation but I don't see free 100 LD on myRogers.

[wchengw]

Never mind. I called again and cs said 100 free LD minutes showing up on their system but not on myRogers.

[bestknightmare]

Under wireless essentials.

i've gotten the free 100LD for 3 years now, and they dont show up on the online service site, but my paper bill shows it

[Jonavin]

Click on the "Update my wireless essential" link. It'll be there.

[bestknightmare]

currently they are offering me
$8 credit for caller ID

but i've called in twice to ask for an offer for the $10 retention value pack
which INCLUDES the caller ID, vm, 2500 msg, and they keep telling me they dont have that...wth?

can i just quote the title "retention value pack" and will they know what it is?

edit: i've called in the past 3 times referring back to a previous interaction number and trying to edit that offer with new credits, but they dont seem to budge

should i just start fresh offer to see if they can top that off or is it bad to resume a previous interaction?

[dorko]

currently they are offering me
$8 credit for caller ID

but i've called in twice to ask for an offer for the $10 retention value pack
which INCLUDES the caller ID, vm, 2500 msg, and they keep telling me they dont have that...wth?

can i just quote the title "retention value pack" and will they know what it is?

edit: i've called in the past 3 times referring back to a previous interaction number and trying to edit that offer with new credits, but they dont seem to budge

should i just start fresh offer to see if they can top that off or is it bad to resume a previous interaction?

Make sure you are talking to Customer Relations and not the regular Customer Service. You can always quote that Fido has it and if you're not under contract, that you're thinking about taking your business elsewhere.



On another note, has anyone successfully gotten a messaging package that includes IM's? (MSN Live and Yahoo! Messenger) - I'm currently on a voice plan and don't feel like adding data to be able to chat away. I'm willing to pay something like 5$ for it.

Let me know!

[tyco1990]

currently they are offering me
$8 credit for caller ID

but i've called in twice to ask for an offer for the $10 retention value pack
which INCLUDES the caller ID, vm, 2500 msg, and they keep telling me they dont have that...wth?

can i just quote the title "retention value pack" and will they know what it is?

edit: i've called in the past 3 times referring back to a previous interaction number and trying to edit that offer with new credits, but they dont seem to budge

should i just start fresh offer to see if they can top that off or is it bad to resume a previous interaction?

the $8 CID credit is a feature credit that doesn't add monetary credit value to your account. the $10 value pack (2500/CID/VM) actually costs $10, and they need to give you a real $10 credit to make it free.

if you're on a $20 voice plan and already have a lot of money credits, then the reps won't change the $8 CID feature credit for a real $10 credit to your account.

[bestknightmare]

the $8 CID credit is a feature credit that doesn't add monetary credit value to your account. the $10 value pack (2500/CID/VM) actually costs $10, and they need to give you a real $10 credit to make it free.

if you're on a $20 voice plan and already have a lot of money credits, then the reps won't change the $8 CID feature credit for a real $10 credit to your account.

nope, the only credit that i have and was offered for the new plan was $5 R2R, 100LD - which i dont think have any values to it, caller ID $8

on a $25 plan btw

the rep i just talked to said the previous rep who quoted the sony ericsson w705a for 29.99, might be a mistake and she is going to find that rep to confirm with me =( i dont want that price to increase

[nitin]

Has there been any success in getting cheap data features added through retention?
I am looking for a browsing/ email/ text bundle to be added to my account but dont really want to go upto $60 for that. am currently on a 2yr contract (which i got through retention) and I still have about 6 months on it.

[wchengw]

Click on the "Update my wireless essential" link. It'll be there.

You are right. It is there. Thanks man!!

[badass]

Managed to get the 6g plan for $30 and the Iphone for $199. I had to renew for another 18 months but I was able to keep all my credits till then.

Cheers!!!

[Chingyul]

Hey,
I have the 20 retention plan right now with the 30 6gb data plan.
I'm a year into my 3 yr contract at the moment.

However, at the time I did my contract, they didn't include the CD/VM/2500 txt pack in the plan, so all I have is the $8 call display credit, and I added the $5 messaging plan.

Can/will rogers (retentions?) give me that value pack without extending my contract?

[Sarcastic]

Can someone please suggest a plan for my son. I need something that he has incase i need to get hold of him and if he has to make any EMERGENCY calls to me, but it has to be cheapest possible since its only going to be for emergencies. Someone told me about pay as you go, but i heard they deduct $1 everyday whether you use it or not and incoming calls are free. That makes it $30 right there, its kinda expensive for pay-as-you-go.

If anyone has a better suggestion, please let me know. Doesnt matter what company its with

Thanks alot

[Traian2003]

Can someone please suggest a plan for my son. I need something that he has incase i need to get hold of him and if he has to make any EMERGENCY calls to me, but it has to be cheapest possible since its only going to be for emergencies. Someone told me about pay as you go, but i heard they deduct $1 everyday whether you use it or not and incoming calls are free. That makes it $30 right there, its kinda expensive for pay-as-you-go.

If anyone has a better suggestion, please let me know. Doesnt matter what company its with

Thanks alot

EPP - 17 + taxes. Search the thread...

[hoon]

Can someone please suggest a plan for my son. I need something that he has incase i need to get hold of him and if he has to make any EMERGENCY calls to me, but it has to be cheapest possible since its only going to be for emergencies. Someone told me about pay as you go, but i heard they deduct $1 everyday whether you use it or not and incoming calls are free. That makes it $30 right there, its kinda expensive for pay-as-you-go.

If anyone has a better suggestion, please let me know. Doesnt matter what company its with

Thanks alot

Rogers Retentions has an emergency plan.
It's a $5 plan that includes 40 mins.
So $5 + fees + tax = 14.xx

Fido also has a $15 plan that includes 50 minues
So $15 + tax ~ 16.95

[dr-vn]

my friend renewed his contract yesterday with Rogers for another 3 yeras. However, after i heard the plan, i am not really satisfied with it.
Will they budge if I re-negotiate another plan for him (obviously with me acting as him)? Will we have the grounds to considering he JUST renewed his 3 year contract?

[jikuty]

Can someone please suggest a plan for my son. I need something that he has incase i need to get hold of him and if he has to make any EMERGENCY calls to me, but it has to be cheapest possible since its only going to be for emergencies. Someone told me about pay as you go, but i heard they deduct $1 everyday whether you use it or not and incoming calls are free. That makes it $30 right there, its kinda expensive for pay-as-you-go.

If anyone has a better suggestion, please let me know. Doesnt matter what company its with

Thanks alot

Check out 711 or Petro-Canada. they are cheaper and I don`t think they charge $1 per day on pre-paid.

[wchengw]

my friend renewed his contract yesterday with Rogers for another 3 yeras. However, after i heard the plan, i am not really satisfied with it.
Will they budge if I re-negotiate another plan for him (obviously with me acting as him)? Will we have the grounds to considering he JUST renewed his 3 year contract?

As long as it is within a month and less than 15 minutes usage on the phone. You can always ask to cancel the contract. I think you can use this as leverage saying that you have second thought and thinking about canceling. Hopefully they can offer what you want. (depends on what you want of course.)

[sacabeans]

Check out 711 or Petro-Canada. they are cheaper and I don`t think they charge $1 per day on pre-paid.


I was going to say the same thing. The Petro Canada pay as you is probably the best. You can prepay a year and the minutes do not expire.

[drift_panda]

Recently negotiated my contract 2 weeks ago thought I did ok. I got:
200 daytime
Eve/Wknd 6pm
My 10 Canada
500mb
Got credits for:
$10 Value pack (CID, Voicemail, 2500 sent txt)
$5 Additional 500mb
$5 Rogers to Rogers
Total=64.34/month with taxes and SAF
iPhone 3g 8gig $74 on a 3 year

Negotiated my brothers contract yesterday and his deal was better
200 daytime + 100 bonus
eve/wkn 6pm
my 10 canada
500 mb
credits for:
$10 value pack
$5 rogers to rogers
Total=56.18/month with taxes and SAF
iPhone 3g 16gig $149 on a 3 year

I tried calling with my phone right after, and they wouldn't budge on anything. The person I talked to for my brother was from the Burnaby call centre and the person I talked to for myself both times was from the Montreal centre. I think the CxRs from Burnaby are much nicer and easier to talk to... Oh well I'll try again in a few months, don't wanna get starred/banned

[Jonavin]

I was going to say the same thing. The Petro Canada pay as you is probably the best. You can prepay a year and the minutes do not expire.

7-11 has a larger local calling area and their lowest refill for 1 year expiration is $25. On Petro-Canada and rogers, it's $100 refill to get the 1 year expiration.

The only reason to not get 7-11 SpeakOut is if you don't have a 7-11 near you.

[mojof1]

i just called to discuss my wirless plan and she was very stubborn:

$20 + SAF
250 daytime
evening 6pm
weekend
CID


i mentioned that I'm aware of the 2500 txt + CID + VM retention but basically she said not everybody can get it.

i also spoke to the consolidated dept for the cable and internet, and she said she could only offer 20% off as opposed to my current 15% VIP discount, and this is under the condition that I sign a one year contract.

of course, for the home phone i'm not getting $hit either.

any advice?

[darshan_4]

guys one of my friend needs to sign up for a new rogers line...

is there a way that he can do it without having to go through the current "advertised" promotial plans before contacting retentions (as far as my understanding goes you have to get the currently advertised promotional plans and then 3-6 months in your service you are eligible to bargain with retentions (get a retention plan))

any advice?

[missmish]

Can someone please explain how I can get money credits on my account?

I currently have the following and have 14 mos. left on my 3 year contract:

200 daytime
Unlimited e/w @ 9PM
My5 canada wide
=$30

Just added vm/cid/2500 txt for $10

So it's $40 + SAF + 911 + taxes= $53.14.

The guy said he couldn't add the following b/c my plan no longer exists:
Free incoming
Early evenings @ 6PM

He said I would either have to pay $10 to add free incoming or $2 for early evenings @ 6PM.

Should I just call back another time? The guy sounded pretty nice but insisted that it wasn't possible for him to add those to my existing plan for free. Please help!

[OfficeGlenn]

I am currently on the $15 Blackberry E-mail only plan and want to switch to what I understand to be the $15 - for 150 megabytes plan.

I called:

1.866.931.data

Spoke to a customer agent and asked to be switched to the plan, but they have no record of that plan existing.

Does anyone know if the $15 for 150 megabyte plan is still active?

Thanks

[mcg]

That plan is only offered by retentions, regular reps have no access to it

[Clipper]

Thanks to the RFD community for this great thread and information.
I'm a 12+ yr Rogers cell customer with 3 phones coming up to contract exp in Dec.

I'm learning a lot reading the Cust Ret info here but one question I must have missed. When you get these hot plans through Retentions what term if any is typical?

Just wondering what term I should expect to sign up for.
Thanks in advance.

Clipper

[Jonavin]

They have retention plans for 1 yr to 3 yr terms. You just have more negotiation power with longer terms. For example, they may not give you the 100 minutes free long distance unless you went with a 3 year term.

And some people are able to get retention deals on month to month, but this is rare. Most of the really good credits requires at least 1 yr.

[hoon]

Can someone please explain how I can get money credits on my account?

I currently have the following and have 14 mos. left on my 3 year contract:

200 daytime
Unlimited e/w @ 9PM
My5 canada wide
=$30

Just added vm/cid/2500 txt for $10

So it's $40 + SAF + 911 + taxes= $53.14.

The guy said he couldn't add the following b/c my plan no longer exists:
Free incoming
Early evenings @ 6PM

He said I would either have to pay $10 to add free incoming or $2 for early evenings @ 6PM.

Should I just call back another time? The guy sounded pretty nice but insisted that it wasn't possible for him to add those to my existing plan for free. Please help!

It's possible you weren't talking to retentions.
But it varies from rep to rep. Just call again a few days after.

[blue_moon]

This is my first post and this thread has helped me a lot.

My current 3 year contract is getting over in Feb 2010 and my initial plan was:

100 mins
UI calls
1000 mins after 9 pm
50 bonus mins
CI
all for 25+7+6.95+0.50+taxes = ~$45

Last Dec I got into EPP plan and current plan is (thanks to this thread):

200 mins
150 bonus mins
Unlimited eve and weekends after 5 pm
CI/ VM/ 125 msgs

all for 17.50+12+6.95+0.50-15-2+taxes = ~$25

Now, I'm looking for hardware upgrade and either looking for xperia or iphone 3gs 16 gigs. I called in and asked for xperia. They offered me for $250 plus taxes in a new 3 year contract with data plan. So, I told them that I wanna keep the current plan and offer me the data plan.

So, it's this way:

200 mins
Unlimited eve and weekends after 6 pm
UI calls
1000 LD mins
CI/ VM/ 2500 msgs
500 migs data

all for 17.50+25+10+6.95+0.50-5-5+taxes = ~$57

Now, I'm assuming he didn't look at my previous credits and bonus mins and count it. Or everything gets deleted when you get into new contract? Also, if I can get those credits and bonus mins, how does the plan sound? Any more features I should look for and how much should I pay for the phone?

I'm actually looking for 6 gigs data. But they said I can't get it, don't know why.

Thanks!

[bestknightmare]

my 8th try, now was tired of calling
so i just took the best offer they gave me, i dont use the phone much anyways


$20
-$5 credit (for full term)
250 minutes
8pm unlimited
100 LD
CID ($8 - $8 credit full term)
R2R (full credit)
$3 Txt 100 sms
SAF with 1 year credit

total is ~$21 for first year and $28.3 for 2nd/3rd year of contract inclusive of tax

offered and took sony ericsson W705a for $29 + $35 admin fee (which the website quoted $100 even with 3 year plan)
rep said i cant use HUP rebate $50, but i'll try anyways


i know its not the best retention deal, but i dont use more than 150minutes usually. i just needed something cheap

i know i m a loser for accepting the term :cry:

[llcooljayce]

Hey guys, need your opinion:

250 Daytime Minutes
Evenings and Weekends Starting at 5pm
Rogers2Rogers
1000 Minutes of CAD LD
CID
VM
2500 Text Msgs

$39.45 + $6.95SAF + $0.50 911 = $46.90 + GST

Good or not good?

I'm a 10+ year customer of Rogers

I would like a 3GS but I'm not a huge fan of having to commit to a 3 year data plan ... any thoughts on how to get around that? The Rogers' rep tells me that it's required for ALL data phones (iPhone, BB, Smartphone) in order to get a subsidy ..

[Brandon]

it's been mentioned a few times in the 1600+ posts, but just to give a refresher:

1) get your basic $20 retention plan (250WD + E/W at 8pm)
2) negociate your bonus minutes (25, 50, 100, 250)
3) get your MSF $5 and $10 (apply to early evenings, vp package)
4) get your features credits (incoming, r2r)
5) get your throw in 100LD.


A++ to this post and to whomever he got this 'instruction' list from. I just called Rogers retentions about my both my fiance's and my cell phone lines. All I did was ask for the free credits in the order that they're given above. It was that easy.

For her I got this (before calling she was on a corporate month to month, no contract):

3yr contract + $199 (+$35 admin) BB Curve 8900
- 525 daytime minutes (the basic retention plan is 275 minutes now, vice 250)
- unlimited incoming and R2R
- 2500txt/VM/CID
- 150MB data transfer
$35+SAF+911+tax per month

For me, I'm an iPhone 3G user who has 2yrs left on a 3yr contract:
- 525 daytime minutes
- unlimited incoming and R2R
- 2500txt/VM/CID (unfortunately not visual VM... would have been $8 more)
- 6GB data transfer (already had this previously)
$50+SAF+911+tax per month

And I still have the same contract expiry before, no extention or anything.

Logging into my Rogers account, this is what shows up online now:

My Current Price Plan

250/Unlimited Eve/Wkds Plan - $20.00

Early Evening/Weekend 6pm
Unlimited Incoming Calls Opt.
250 Bonus minutes
250 Wkday/Unltd. Eve/Wkends
25 Anytime Minutes

Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
2500 Sent/Unl. Received Txt

Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
Monthly Plan Credit 3 Yr - To be removed on 30/09/2012
Incoming Calling Opt. Cr - To be removed on 30/09/2012
Rogers to Rogers 3Yr Bonus - To be removed on 30/09/2012

[tor_forsale]

just renewed my plan finally ,took almost 5 calls with diff diff CSR and finally got this yesterday

25$ plan
included
200 + ( 100 bonus ) + ( 25 bonus) day time minutes
weekend and (Early) evening free 6 pm

---getting credits for all these below so its free:

unlimited incoming ( $10)
rogers to rogers ($5)
value pack ( caller id, voice mail, 2500 sms send and receiver unlimited)
100 LD minutes

renewed for 2 years , did nt ask for any new phones as not needed right now

[bestknightmare]

just renewed my plan finally ,took almost 5 calls with diff diff CSR and finally got this yesterday

25$ plan
included
200 + ( 100 bonus ) + ( 25 bonus) day time minutes
weekend and (Early) evening free 6 pm

---getting credits for all these below so its free:

unlimited incoming ( $10)
rogers to rogers ($5)
value pack ( caller id, voice mail, 2500 sms send and receiver unlimited)
100 LD minutes

renewed for 2 years , did nt ask for any new phones as not needed right now

WOW your credit is actually higher than your base plan, how did you manage that!?!?

[Aznsilvrboy]

WOW your credit is actually higher than your base plan, how did you manage that!?!?

R2R, Early evenings and Unlimited Incoming have feature specific credits that only work on those 2 features. So he actually only has a $10 MSF credit for the value pack.

[craziecreampuff]

R2R, Early evenings and Unlimited Incoming have feature specific credits that only work on those 2 features. So he actually only has a $10 MSF credit for the value pack.

what does MSF stand for?

[craziecreampuff]

R2R, Early evenings and Unlimited Incoming have feature specific credits that only work on those 2 features. So he actually only has a $10 MSF credit for the value pack.

what specific credit works for which? i thought R2R was one feature, early evenings a second feature and unlimited incoming the third feature.

I thought if you added all those together it would cost something like this:

6pm early evenings -$5
unlimited incoming call -$10
R2R - $5
Value pack (CID/VM/2500 text) - $10

or is the R2R giving as long as you sign a 3 year contract?

I was talking to retentions rep and and they offered me for$ 10 the value pack , $5 unlimited at 6pm with no credits but i would get the R2R credited and the unlimited incoming call credited and i could not get any more credits to my account. Am i getting ripped off?

[samm]

Hey guys, need your opinion:

250 Daytime Minutes
Evenings and Weekends Starting at 5pm
Rogers2Rogers
1000 Minutes of CAD LD
CID
VM
2500 Text Msgs

$39.45 + $6.95SAF + $0.50 911 = $46.90 + GST

Good or not good?

I'm a 10+ year customer of Rogers

I would like a 3GS but I'm not a huge fan of having to commit to a 3 year data plan ... any thoughts on how to get around that? The Rogers' rep tells me that it's required for ALL data phones (iPhone, BB, Smartphone) in order to get a subsidy ..

That is pretty bad. I'm not sure if you need the early 5pm and the 1000LD minutes, but I have a similar plan for less than half your price. If you switch to early 6pm and 100LD you'll save like $10 there. If you want the 3GS without data, I would just add a data pack to your plan and then remove it after. But you would have to pay the $100 ECF.

[tor_forsale]

ok here is details what i have:

My Current Price Plan
200/Unlimited Eve/Wkds Plan - $20.00
* 25 Anytime Minutes
* 6PM Early Eve. Calling Option
* 200 Wkday / Unltd. Eve/Wkend
* Unlimited Incoming Calls Opt.
* 100 Bonus minutes

Additional Services
* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
Additional Charges**
* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
Discount(s)
* Monthly Plan Credit 2 Yr - To be removed on 29/09/2011
* Incoming Calling Opt. Cr - To be removed on 29/09/2011
* Rogers to Rogers 2 Yr Bonus - To be removed on 29/09/2011

It still does not display my 100 LD minutes , but i double checked with them its there, and Value pack has Caller idm,Voice mail & 2500 sms send / unltd rev

so i have 10 + 10 + 5 = $25 credits
R2R, Early evenings and Unlimited Incoming have feature specific credits that only work on those 2 features. So he actually only has a $10 MSF credit for the value pack.

[next_godfather]

Hey guys, need your opinion:

250 Daytime Minutes
Evenings and Weekends Starting at 5pm
Rogers2Rogers
1000 Minutes of CAD LD
CID
VM
2500 Text Msgs

$39.45 + $6.95SAF + $0.50 911 = $46.90 + GST

Good or not good?

I'm a 10+ year customer of Rogers

I would like a 3GS but I'm not a huge fan of having to commit to a 3 year data plan ... any thoughts on how to get around that? The Rogers' rep tells me that it's required for ALL data phones (iPhone, BB, Smartphone) in order to get a subsidy ..

That is pretty bad. I'm not sure if you need the early 5pm and the 1000LD minutes, but I have a similar plan for less than half your price. If you switch to early 6pm and 100LD you'll save like $10 there. If you want the 3GS without data, I would just add a data pack to your plan and then remove it after. But you would have to pay the $100 ECF.


i would say your advice is bad, taking 5pm to 6pm would only save 2 dollars...and the ld packages saves 5 bucks..so altogether 7 dollars...

im not sure how you pay about less than half of what he pays without getting audited.

i would say his plan is pretty good, he is getting quite a bit...
i have the same plan as him, but with 250 more mins and i pay about 40 bucks myself.


moreover, i think llcooljace is off by his price, if you notice he says 39.45 plus SAF and 911 and taxes..

its actually 39.45 after the SAF and 911 because together it costs 7.45(because no features ends with a .45 of a fee)

so his plan is 32 plus SAF, plus 911
and without his 5pm he should pay 30 bucks, and without his longdistance he should pay 25 plus SAF plus 911 ...
his plan is great...of course he would save another 5 bucks or more, but the point is he is with rogers for more than 10 years(so im assuming he is not a student like most of us)..so its not gonna hurt him.
to get a plan like this without any discounting will cost him roughly 80 bucks..
so well done.

calling in one, two many times is just being greedy, and your just fishing for star or a flag on your account, and the rep making notes on your account "customer is a cheap ass, dont offer him any more deals" in an eloquent manner.

[samm]

i would say your advice is bad, taking 5pm to 6pm would only save 2 dollars...and the ld packages saves 5 bucks..so altogether 7 dollars...

im not sure how you pay about less than half of what he pays without getting audited.

i would say his plan is pretty good, he is getting quite a bit...
i have the same plan as him, but with 250 more mins and i pay about 40 bucks myself.


moreover, i think llcooljace is off by his price, if you notice he says 39.45 plus SAF and 911 and taxes..

its actually 39.45 after the SAF and 911 because together it costs 7.45(because no features ends with a .45 of a fee)

so his plan is 32 plus SAF, plus 911
and without his 5pm he should pay 30 bucks, and without his longdistance he should pay 25 plus SAF plus 911 ...
his plan is great...of course he would save another 5 bucks or more, but the point is he is with rogers for more than 10 years(so im assuming he is not a student like most of us)..so its not gonna hurt him.
to get a plan like this without any discounting will cost him roughly 80 bucks..
so well done.

calling in one, two many times is just being greedy, and your just fishing for star or a flag on your account, and the rep making notes on your account "customer is a cheap ass, dont offer him any more deals" in an eloquent manner.

A few pages back, you were looking on info to get a retention deal. Now you're questioning my advice? I have a $15 plan that is similar to tyco1988's. You can check my post. If he/she does not need the 1000LD and 5pm, then you save $7.

[905fcuk]

Mine is essentially the same as yours except I DONT have voicemail, but I DO have campus calling and my5 local =]..

Also,

$15+SAF+911+Tax = $25.37 all in.



Called Rogers Relations cause of the new LCA strinkage.

250 mins
UL after 6/weekends
UL incoming
R2R
2500text/VM/CD
100LD minutes

$15+SAF+911+tax

Very similar to tyco1990's plan, but I have less minutes!

[samm]

Mine is essentially the same as yours except I DONT have voicemail, but I DO have campus calling and my5 local =]..

Also,

$15+SAF+911+Tax = $25.37 all in.

I suggest you call up Relations and tell them to add the VM, since you're probably paying $10 for the 2500 text. Just tell them can you get the $10 value pack instead and get them to credit it. Wow, so you're rocking R2R, UL incoming and My5? INSANE!

Again, next_godfather.. my plan is $15.. so if I add $7 to it. It will be $22+SAF+911. This is why I say llcooljace's plan is not great.

[next_godfather]

A few pages back, you were looking on info to get a retention deal. Now you're questioning my advice? I have a $15 plan that is similar to tyco1988's. You can check my post. If he/she does not need the 1000LD and 5pm, then you save $7.

I cordially apologize of great one, however before you do give advice I suggest you analyze his math does not add up...
his plan is not 39.45 before SAF its, 39.45 after SAF.


i guess having a 15 dollar plan, gives you the authority on what is great and whats not. another factor you are forgetting is Time... maybe the poster does not have enough time on his hand to negotiate back and forth to better his deal, maybe he can use that time to spend quality time with his girl, rather than annoy rogers retentions reps. with burdening phone calls with threats to quit their network.

i believe in philosophy is hedonism, pleasure is my pursuit...and giving frugal,...
rather than question my authority, because it has no merit at all

my plan is such
500 mins
free from 5
r2r
incoming free
cid, vm, 2500 txt
1000 mins ld
27 plus SAF plus 911 and taxes

my negotiating skills get me a phone upgrade every year, but i dont call them every 5 mins..im just more prudent, and i dont jump to conclusions (and i use my math skills)




sure i can take off features and save some money, but unlike other ppl i have a life, and i rather use my time wisely to spend time on the phone with my significant others than the insignificant rogers reps. so i can boast about how cheap i am..

look up the meaning of frugal...
being cheap costs you in the end, being frugal is wise.. the poster is an older man, judging by his post that says he was with the company for over ten years, he can afford it.


anyway, im not trying to have a RDF argument with you, if you think u r right... so be it...

[wamrage]

Gave it a shot tonight...

here is what I had at first


100/1000 Eve/Weekend Plan 30.00
Savings: Monthly Plan Credit -10.
Savings: Better Choice Bundles 10% Disc -2.00
100 Bonus minutes 0.00
Value Pack 15.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95


Only differences I was able to get.

5$ off the Value pack since I don't use browser
100 free long distance minutes
Evenings weekends starting at 6pm for free.

Total before tax $37.xx


I still wish I could've done better....read about people get plans such as:

250 Anytime (I have 200)
unlimited after 8pm (I have 6pm)
Free incoming (either that or Rogers to Rogers) (I have both)
2500 text message – unlimited received (I have)
VoiceMail (I have)
Caller ID (I have)
100 Long Distance (I have)


$20 + System Access Fee + 911 + tax = around $28 :confused:

Why is this person paying $28 and me 37?

[wamrage]

"Called Rogers Relations cause of the new LCA strinkage.

250 mins
UL after 6/weekends
UL incoming
R2R
2500text/VM/CD
100LD minutes

$15+SAF+911+tax

Very similar to tyco1990's plan, but I have less minutes!"

That is sick!

Did I get screwed?

[hoon]

I cordially apologize of great one, however before you do give advice I suggest you analyze his math does not add up...
his plan is not 39.45 before SAF its, 39.45 after SAF.


i guess having a 15 dollar plan, gives you the authority on what is great and whats not. another factor you are forgetting is Time... maybe the poster does not have enough time on his hand to negotiate back and forth to better his deal, maybe he can use that time to spend quality time with his girl, rather than annoy rogers retentions reps. with burdening phone calls with threats to quit their network.

i believe in philosophy is hedonism, pleasure is my pursuit...and giving frugal,...
rather than question my authority, because it has no merit at all

my plan is such
500 mins
free from 5
r2r
incoming free
cid, vm, 2500 txt
1000 mins ld
27 plus SAF plus 911 and taxes

my negotiating skills get me a phone upgrade every year, but i dont call them every 5 mins..im just more prudent, and i dont jump to conclusions (and i use my math skills)




sure i can take off features and save some money, but unlike other ppl i have a life, and i rather use my time wisely to spend time on the phone with my significant others than the insignificant rogers reps. so i can boast about how cheap i am..

look up the meaning of frugal...
being cheap costs you in the end, being frugal is wise.. the poster is an older man, judging by his post that says he was with the company for over ten years, he can afford it.


anyway, im not trying to have a RDF argument with you, if you think u r right... so be it...

I don't see why you both are arguing about this.
We are just helping each other out. No need for this hostility.
And it's good to see what other people are getting.

But I agree, the plan is not that great. But it's not bad. I'd say it's an average retention plan.
From what I gathered, he is paying for 1000LD minutes ($5), early 5pm ($2), and early 6pm ($5). And getting credit for the $10 package and R2R.
Now, samm's advice may or may not help. I guess it depends on the user.
For me, I wouldn't need the 1000LD minutes or the early 5/6 because I don't use many minutes local or LD. In fact I don't even need the R2R. But he could switch the 1000LD minutes to 100LD and save $5. That's if he doesn't use over 100LD minutes. And if he doesn't need the early 5/6pm, he'd save another $7. But if he/she did need all that, then samm's advice would not be helpful. Having said all that, it really depends on the user and what he/she needs. Also, llcooljayce has been with rogers for 10+ years. I'm sure retentions can offer more. Most of the times it takes more than 1 call to get a good retentions plan (from my experience). So yes, you are going to have to call back and waste your time. But in the end, you save money. And that's what RFD is all about. :razz:

[hoon]

Gave it a shot tonight...

here is what I had at first


100/1000 Eve/Weekend Plan 30.00
Savings: Monthly Plan Credit -10.
Savings: Better Choice Bundles 10% Disc -2.00
100 Bonus minutes 0.00
Value Pack 15.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95


Only differences I was able to get.

5$ off the Value pack since I don't use browser
100 free long distance minutes
Evenings weekends starting at 6pm for free.

Total before tax $37.xx


I still wish I could've done better....read about people get plans such as:

250 Anytime (I have 200)
unlimited after 8pm (I have 6pm)
Free incoming (either that or Rogers to Rogers) (I have both)
2500 text message – unlimited received (I have)
VoiceMail (I have)
Caller ID (I have)
100 Long Distance (I have)


$20 + System Access Fee + 911 + tax = around $28 :confused:

Why is this person paying $28 and me 37?

Your voice plan is $30 and his $20.
You need to ask for the 20 200 min voice plan. And they usually give you 50 bonus minutes if you sign a contract.
And he has the $10 retention package (CID, VM, 2500 Text).
Make sure you're credits stick, if you call.

[905fcuk]

Uh, I do recall trying to get the package instead of the 2 other separate features.. but it was a no-go for some reason.

I currently have the Mega Student 35$ Plan or whatever its called, it comes with:

250 Anytime
E/W after 6
My5 Local
20$ MSF credit

Then I get these features free:

Unlimited Incoming
2500 Sent Text Messages
R2R & CID
Campus Calling
100 LD


I suggest you call up Relations and tell them to add the VM, since you're probably paying $10 for the 2500 text. Just tell them can you get the $10 value pack instead and get them to credit it. Wow, so you're rocking R2R, UL incoming and My5? INSANE!

Again, next_godfather.. my plan is $15.. so if I add $7 to it. It will be $22+SAF+911. This is why I say llcooljace's plan is not great.

[nevy12]

Whats campus calling...?

[905fcuk]

Whats campus calling...?

Honestly, I dont really know what campus calling is. What I got from the whole deal is that,

I currently have a University of Toronto code on my phone. So, when Im at school & make calls to my friends who also have this University of Toronto code on their phones, then it is also free incoming/outgoing minutes.

Its really a dumb feature, like not many CSRs even know what this feature is. They should scrap it and give me something better if you ask me! =]

[craziecreampuff]

ok here is details what i have:

My Current Price Plan
200/Unlimited Eve/Wkds Plan - $20.00
* 25 Anytime Minutes
* 6PM Early Eve. Calling Option
* 200 Wkday / Unltd. Eve/Wkend
* Unlimited Incoming Calls Opt.
* 100 Bonus minutes

Additional Services
* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
Additional Charges**
* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
Discount(s)
* Monthly Plan Credit 2 Yr - To be removed on 29/09/2011
* Incoming Calling Opt. Cr - To be removed on 29/09/2011
* Rogers to Rogers 2 Yr Bonus - To be removed on 29/09/2011

It still does not display my 100 LD minutes , but i double checked with them its there, and Value pack has Caller idm,Voice mail & 2500 sms send / unltd rev

so i have 10 + 10 + 5 = $25 credits

so at the end of the day, what will this bill cost you each month after System Access Fee and taxes?

[craziecreampuff]

is it possible to not threaten to leave Rogers and still get those feature credits?

[Octavius]

Here's mine:

250 Daytime Minutes
Evenings and Weekends @ 8PM
Caller ID (Caller ID Feature Credit)
Voicemail (Monthly Credit)
Unlimited Textmessaging (Unlimited Textmessaging Feature Credit)
Unlimited Incoming (Unlimited Incoming Feature Credit)
Rogers to Rogers (Rogers to Rogers Feature Credit)
BB Email Plan
100 Canadian LD Minutes (Free)

20 + 15 + 6.95 + 0.50 + GST = $44.57

In like 9 months, I'll call in and see if I can add at least some of the following:
- Change BB Email Plan to 150MB data (same price)
- Get some bonus minutes (at least 100, ideally more)
- Get some more regular Monthly Credits as I'm only using $7 worth out of a possible $20
- Add 1000 Canadian Anytime LD minutes for $5.00

[Brandon]

is it possible to not threaten to leave Rogers and still get those feature credits?

Yup I never threatened to switch to another provider (just asked about getting a new phone for my fiance), and got these plans through retentions:
http://www.redflagdeals.com/forums/merged-hot-deal-rogers-wireless-customers-111887/1679/#post9516944

[simms]

I posted this on HoFo, thought I would share here. It's not new news by any means though:

A lot of these plans may be really jazzed up - ie: an incoming call from your Rogers buddy on Saturday night is covered by R2R, Unlim Inc and WE/WN.

It seems like a lot of these extra features are not really used. Just a thought as we all try to bring down our ARPU - sometimes cutting out UI or R2R to save $5 or $10 is all worth it. It's minutes you wouldn't have gone over anyways since you were covered by something else.

Thought I would share my plan as well.

$20 Voice:
- 275 Weekday
- Unlimited Evenings/Weekends @ 8PM
- 100 CDN LD
$30 Data Value Pack:
- 500MB Data
- 10,000 SMS/MMS
- CID, VVM
Credits/Discounts:
- $15 Monthly Credit
Total: $35+SAF/tx

Also remember if you call in, you can use the LCA argument to try to sneak in some more LD minutes.

[bestknightmare]

I posted this on HoFo, thought I would share here. It's not new news by any means though:



Thought I would share my plan as well.

$20 Voice:
- 275 Weekday
- Unlimited Evenings/Weekends @ 8PM
- 100 CDN LD
$30 Data Value Pack:
- 500MB Data
- 10,000 SMS/MMS
- CID, VVM
Credits/Discounts:
- $15 Monthly Credit
Total: $35+SAF/tx

Also remember if you call in, you can use the LCA argument to try to sneak in some more LD minutes.

what is lca?

[shopper-X]

what is lca?

LCA = Local Calling Area

Changed LCA Maps (http://www.rogers.com/callingareas)

[trip_vanwinkle]

Yup I never threatened to switch to another provider (just asked about getting a new phone for my fiance), and got these plans through retentions:
http://www.redflagdeals.com/forums/merged-hot-deal-rogers-wireless-customers-111887/1679/#post9516944

So am I correct in assuming that what I need to do is call rogers, get to retentions and ask for something called "credits?" I have about a 11 months to go before my current term of 3 years is up. It's just that I don't know what terms to put it in when I ask for a better plan (or phone upgrade.) My question is, when I call rogers, what do I say to start off. Would, "I am not happy with my current plan, what can you offer me" suffice? I know recently I had just inquired about phone upgrades and what they could offer when I called to add a messaging bundle to my account, and all the rep(s) said was look at our website. There was no word about a customized offer or anything like that. Any suggestions on what to say/how to phrase things? Thank you.

[Jonavin]

People looking for good deals on Rogers might want to wait another month or two. There are several events that are happening that will most likely affect Rogers pricing and their willingness to give a good retention deal.

1. Both Bell and Telus will be launching their 3G UMTS/HSPA and rumour has it that they will have the iPhone at launch. Whether it's true or not, one thing is for sure, Rogers will no longer have a 3G HSPA handset monopoly in Canada.

2. Public Mobile has announced they will launch before Christmas and have already posted their plans and coverage area. $40 flat rate for voice + text is a good plan to get Rogers to price-match if you are looking for something like this.

3. Globalive/WIND will have a final CRTC decision by Oct 23rd and they will launch in November if approved. They seem to be confident that the CRTC will rule in their favour. This is more competition for Rogers.

4. Next January DAVE Wireless will launch.. more competition.


It doesn't matter if you plan to stay with Rogers or not. It's a good chance to get great deals when the new competition comes in. Rogers is getting attacked from all sides.

I do hope that those of you with contracts ending in the next year will hold out and support one of the new carriers if they meet your needs. We want to encourage competition so that maybe a year or two from now, we'll be reading this thread and laugh at all the "hot deals" that's been posted in this thread.

[bestknightmare]

People looking for good deals on Rogers might want to wait another month or two. There are several events that are happening that will most likely affect Rogers pricing and their willingness to give a good retention deal.

1. Both Bell and Telus will be launching their 3G UMTS/HSPA and rumour has it that they will have the iPhone at launch. Whether it's true or not, one thing is for sure, Rogers will no longer have a 3G HSPA handset monopoly in Canada.

2. Public Mobile has announced they will launch before Christmas and have already posted their plans and coverage area. $40 flat rate for voice + text is a good plan to get Rogers to price-match if you are looking for something like this.

3. Globalive/WIND will have a final CRTC decision by Oct 23rd and they will launch in November if approved. They seem to be confident that the CRTC will rule in their favour. This is more competition for Rogers.

4. Next January DAVE Wireless will launch.. more competition.


It doesn't matter if you plan to stay with Rogers or not. It's a good chance to get great deals when the new competition comes in. Rogers is getting attacked from all sides.

I do hope that those of you with contracts ending in the next year will hold out and support one of the new carriers if they meet your needs. We want to encourage competition so that maybe a year or two from now, we'll be reading this thread and laugh at all the "hot deals" that's been posted in this thread.

thanks for the information, should sticky this tips.
too bad I just renewed 3 years with rogers. and recieved my HUP device just 5 minutes ago


LCA = Local Calling Area

Changed LCA Maps (http://www.rogers.com/callingareas)

How do we know what the original local area was? i already have 100LD, maybe with this, can get the 1000LD free?

[fuc847]

has anyone called retentions in the past few days..? i dont know if they changed staff or have a new policy but the 2 out of 2 reps i got had attitude problems. 1 was better than the other but all i wanted to know is why i got charged different than what the customer service rep offered me.

and the first thing he said was "i think you got TOO many credits, why are you still demanding more". Mind you during the whole call, i was trying to be nice and accomodating. then he started using slang like "dude, you got a great deal, you cant get a better deal anywhere else in canada, in fact, i think you got the BEST deal in the WHOLE canada". I said, I've been with rogers for 12 years, paying $50+ every month and all i want to see is why i got charged $10 more than what the CSR told me i would get. He said, "Yeh well, so have I, I've been with rogers for that long and i dont get that deal".

At the end, i did not want to fight with him , and said alright, thank you for your time.

The guy i talked to was "Steve". perhaps i was not talking to the right department..? His attitude sure does not help retain loyalty. I dialed the new retentions number posted here.

[bumboclott]

I'm currently under a corporate $20 plan...
-200 weekday minutes
-U/L Evenings/weekends (6PM-8AM)
$5 Messaging Pack (500 Sent/Unlim Received Txt)

I would like to add...
-More weekday minutes
-U/L incoming
-U/L rogers2rogers
-2500 text

I have a like 13 months left on my contract. Does anyone think I have any bargaining pull?

If so, can anyone PM me a Bell plan I can reference to when calling in retentions?

Thanks...

[bestknightmare]

I'm currently under a corporate $20 plan...
-200 weekday minutes
-U/L Evenings/weekends (6PM-8AM)
$5 Messaging Pack (500 Sent/Unlim Received Txt)

I would like to add...
-More weekday minutes
-U/L incoming
-U/L rogers2rogers
-2500 text

I have a like 13 months left on my contract. Does anyone think I have any bargaining pull?

If so, can anyone PM me a Bell plan I can reference to when calling in retentions?

Thanks...

since you got 13 months, wait until the other service providers make a dent in roger's revenue so you get more bargain power

[Pro]

has anyone done a HUP to the iphone 3gs and was able to cancel the shipping order and go pick it up in store the same daY?

[bestknightmare]

I've just picked up a HUP for sony ericsson W705a, which has WiFi capability, and I don't have a data plan

Whenever I go on the browser, I am always afraid that it will start using Rogers data because sometimes i can access the homepage without turning WiFi on. Since I don't have a data plan, will it suddenly use data and start charging me? or is there fail-safe to prevent me from using data?

[shopper-X]

I've just picked up a HUP for sony ericsson W705a, which has WiFi capability, and I don't have a data plan

Whenever I go on the browser, I am always afraid that it will start using Rogers data because sometimes i can access the homepage without turning WiFi on. Since I don't have a data plan, will it suddenly use data and start charging me? or is there fail-safe to prevent me from using data?

Call the data department and have the Internet Block APN added to your account. If you MMS then leave the Media.com and WAP APN's open.

[bumboclott]

since you got 13 months, wait until the other service providers make a dent in roger's revenue so you get more bargain power

So wait a couple months until Bell gets their 3g network and iPhone? Ugh! I'm so itching for one right now :/ haha

[setell]

People looking for good deals on Rogers might want to wait another month or two. There are several events that are happening that will most likely affect Rogers pricing and their willingness to give a good retention deal.

1. Both Bell and Telus will be launching their 3G UMTS/HSPA and rumour has it that they will have the iPhone at launch. Whether it's true or not, one thing is for sure, Rogers will no longer have a 3G HSPA handset monopoly in Canada.

2. Public Mobile has announced they will launch before Christmas and have already posted their plans and coverage area. $40 flat rate for voice + text is a good plan to get Rogers to price-match if you are looking for something like this.

3. Globalive/WIND will have a final CRTC decision by Oct 23rd and they will launch in November if approved. They seem to be confident that the CRTC will rule in their favour. This is more competition for Rogers.

4. Next January DAVE Wireless will launch.. more competition.


It doesn't matter if you plan to stay with Rogers or not. It's a good chance to get great deals when the new competition comes in. Rogers is getting attacked from all sides.

I do hope that those of you with contracts ending in the next year will hold out and support one of the new carriers if they meet your needs. We want to encourage competition so that maybe a year or two from now, we'll be reading this thread and laugh at all the "hot deals" that's been posted in this thread.

Thank you so much for that. I was going to cave and get a HUP as I really want the HTC Dream for myself. I'll wait till early next year when Roger's Q1 results are going to suffer to negotiate!

has anyone called retentions in the past few days..? i dont know if they changed staff or have a new policy but the 2 out of 2 reps i got had attitude problems. 1 was better than the other but all i wanted to know is why i got charged different than what the customer service rep offered me.

and the first thing he said was "i think you got TOO many credits, why are you still demanding more". Mind you during the whole call, i was trying to be nice and accomodating. then he started using slang like "dude, you got a great deal, you cant get a better deal anywhere else in canada, in fact, i think you got the BEST deal in the WHOLE canada". I said, I've been with rogers for 12 years, paying $50+ every month and all i want to see is why i got charged $10 more than what the CSR told me i would get. He said, "Yeh well, so have I, I've been with rogers for that long and i dont get that deal".

At the end, i did not want to fight with him , and said alright, thank you for your time.

The guy i talked to was "Steve". perhaps i was not talking to the right department..? His attitude sure does not help retain loyalty. I dialed the new retentions number posted here.
Blah....can't even get them to waive the stupid $35 admin/activation fee for a HUP. They offered a rediculous $199 for 8 gig iphone 3G and $79 for HTC Dream for a friend of mine that I'm helping out. He's out of contract now and bad thing is he transferred out of family plan to single plan last Nov so he's at a low tier 1 revenue wise.

[SoH_]

This is what I got, and wondering if it's good..

renew contract for 3 yrs:

250 WD
rog2rog
500 txt
unlimited incoming txt
unlimited after 8
CID

after tax + fees = Grand total: $31.02


Is this good? Can I call in and renegotiate if I can get a better deal?

[bestknightmare]

This is what I got, and wondering if it's good..

renew contract for 3 yrs:

250 WD
rog2rog
500 txt
unlimited incoming txt
unlimited after 8
CID

after tax + fees = Grand total: $31.02


Is this good? Can I call in and renegotiate if I can get a better deal?

this is usually the most most msot basic plan that retention give out. you can definitely get better plans
I am guessing you got the $20 + SAF + tax = 31?
you can get a couple bonus minutes and some montly credits
but also depends how long were you with rogers

[Scav]

I have 10 months left on my contract. Already upgrade 2nd line last Christmas to get my wife an iPhone. This is what I was offered.
1st line:
Iphone 3gs 16gb 199 + 35 admin
$20
250 anytime
100 ld
choice of r2r or u/l incoming
u/l after 8 pm and on w/e
$40 data pack
500 mb data
vvm, mmc, txt, yada, yada
-$10 credit on data package
20+40-10+0.50(911)+6.95(saf)+7.47(tax)=$64.92
Multiply x 2 for both accounts and it comes to $129.84

This still seems like too much $ so I said I'd think about it and call back later. They said the data pack used to be $30 with vvm but now it is $40. Couldn't get the same credit if I went for the lower data pack. It seemed like this was as low as they would go on that call. I know it wouldn't take much to get extra features added without extra cost (minutes, etc) but what I really need to do is reduce the monthly bill. Hoping for a better offer next time or I'll continue to wait it out.

[clipz2099]

whatttttttt?

data plan:

500MB, vvm, cid, txt = $40??? wasn't it $25 before?

[samm]

This is what I got, and wondering if it's good..

renew contract for 3 yrs:

250 WD
rog2rog
500 txt
unlimited incoming txt
unlimited after 8
CID

after tax + fees = Grand total: $31.02


Is this good? Can I call in and renegotiate if I can get a better deal?

Try to negotiate for early evening 6pm and 100LD. It shouldn't be too hard!

[Scav]

whatttttttt?

data plan:

500MB, vvm, cid, txt = $40??? wasn't it $25 before?

Don't know. I'd read a recent post indicating it was $30. Called CR and they said they price went up a long time ago. I got the price back down to $30 but had to use some credits to do it. Like I said, still seems too expensive.

[hoon]

Don't know. I'd read a recent post indicating it was $30. Called CR and they said they price went up a long time ago. I got the price back down to $30 but had to use some credits to do it. Like I said, still seems too expensive.

Wow it's $40 now. That is expensive. It was $30 at first then $35.
I'm glad I still have the $30.

[allenjilin]

I just give it up and end up with the following:

Iphone 3gs 16gb: (299+35) * 1.13 = 377.42

250 + 50 anytime minutes
unlimited after 6pm
rogers to rogers
100 Canadian long distance
enhanced VM, Caller ID, Name Display, Who Called
Unlimited text, pic, video message
6GB Data

Total: 62.45+6.95+0.5+tax = $79

Can't belive myself agree to this on a 3 years term. Is there anything I can do to lower the cost for the plan?

[clipz2099]

I just give it up and end up with the following:

Iphone 3gs 16gb: (299+35) * 1.13 = 377.42

250 + 50 anytime minutes
unlimited after 6pm
rogers to rogers
100 Canadian long distance
enhanced VM, Caller ID, Name Display, Who Called
Unlimited text, pic, video message

Total: 62.45+6.95+0.5+tax = $79

Can't belive myself agree to this for a 3 years term. Is there anything I can do to lower the cost for the plan.


i definitely wouldn't have agreed, you should have been more patient and waited till you got a nice csr on the phone who could give u a decent deal.

[samm]

I just give it up and end up with the following:

Iphone 3gs 16gb: (299+35) * 1.13 = 377.42

250 + 50 anytime minutes
unlimited after 6pm
rogers to rogers
100 Canadian long distance
enhanced VM, Caller ID, Name Display, Who Called
Unlimited text, pic, video message

Total: 62.45+6.95+0.5+tax = $79

Can't belive myself agree to this for a 3 years term. Is there anything I can do to lower the cost for the plan.

Wait, where is the data for the iphone?

[kwk1]

Wait, where is the data for the iphone?

That's what I was thinking too!
With no data, that's a huge rip!

[allenjilin]

i definitely wouldn't have agreed, you should have been more patient and waited till you got a nice csr on the phone who could give u a decent deal.

I was told the 6g data plan was expired, and I just want to have it until it's too late.

[allenjilin]

Wait, where is the data for the iphone?

I do have the 6 GB data plan, but even with the data, I still feel ripped off.

Is it possible to reduce $10/month from my bill if I have regular VM instead enhanced, 2500 text instead unlimited?

[clipz2099]

depending how long you been with rogers, you can definitely get some credits/free features, your bill is $79, if you were able to reduce it to about $60, i'd be happy.

Maybe call em back in a month and see. Be patient, if the csr you talked to is not budging, call again next day.

[drhorrible]

Is there a feature credit for unlimited text?

Like many others, I have a credit for call ID, so it would be nice to pay $8 for CID (credited), VVM, and unlimited text (replicating the features of the $20 iPhone Value Pack), rather than pay $10 for the retention value pack with CID (duplicated), enhanced VM, and 2500 SMS.

[Brandon]

I do have the 6 GB data plan, but even with the data, I still feel ripped off.

Is it possible to reduce $10/month from my bill if I have regular VM instead enhanced, 2500 text instead unlimited?

Well, you could definitely have a cheaper plan (take a look at what I got... I also show what credits I have).
http://www.redflagdeals.com/forums/merged-hot-deal-rogers-wireless-customers-111887/1679/#post9516944

I think it would help to get the 2500txt/VM/CID value pack (and get it credited if possible for your acct).

[allenjilin]

Well, you could definitely have a cheaper plan (take a look at what I got... I also show what credits I have).
http://www.redflagdeals.com/forums/merged-hot-deal-rogers-wireless-customers-111887/1679/#post9516944

I think it would help to get the 2500txt/VM/CID value pack (and get it credited if possible for your acct).

thanks guys!

[casey5]

This is what I got, and wondering if it's good..

renew contract for 3 yrs:

250 WD
rog2rog
500 txt
unlimited incoming txt
unlimited after 8
CID

after tax + fees = Grand total: $31.02


Is this good? Can I call in and renegotiate if I can get a better deal?

Sure you could negotiate but you have to know what more you want first.

My hubby is paying the same amount after fees and taxes but he has the $15 value pack included (1000 messages, enhanced VM, CID, unlimited mobile browsing, who called) plus 100 LD minutes.

It isn't the best out there, but it fits his needs as he wanted unlimited browsing + VM/CID.

[Brandon]

My hubby is paying the same amount after fees and taxes but he has the $15 value pack included (1000 messages, enhanced VM, CID, unlimited mobile browsing, who called) plus 100 LD minutes.

It isn't the best out there, but it fits his needs as he wanted unlimited browsing + VM/CID.

I don't think unlimited mobile browsing is available (nor will it work) for the iPhone. It was my understanding that unlimited mobile browsing refers to WAP sites and not open-use data plans that the iPhone needs.

[l3utmunch]

People looking for good deals on Rogers might want to wait another month or two. There are several events that are happening that will most likely affect Rogers pricing and their willingness to give a good retention deal.

1. Both Bell and Telus will be launching their 3G UMTS/HSPA and rumour has it that they will have the iPhone at launch. Whether it's true or not, one thing is for sure, Rogers will no longer have a 3G HSPA handset monopoly in Canada.

2. Public Mobile has announced they will launch before Christmas and have already posted their plans and coverage area. $40 flat rate for voice + text is a good plan to get Rogers to price-match if you are looking for something like this.

3. Globalive/WIND will have a final CRTC decision by Oct 23rd and they will launch in November if approved. They seem to be confident that the CRTC will rule in their favour. This is more competition for Rogers.

4. Next January DAVE Wireless will launch.. more competition.


It doesn't matter if you plan to stay with Rogers or not. It's a good chance to get great deals when the new competition comes in. Rogers is getting attacked from all sides.

I do hope that those of you with contracts ending in the next year will hold out and support one of the new carriers if they meet your needs. We want to encourage competition so that maybe a year or two from now, we'll be reading this thread and laugh at all the "hot deals" that's been posted in this thread.

After months of consideration, I was finally ready to call. Then I read this and after my dad confirmed most of it, I am going to wait. Thank you!

[Jonavin]

After months of consideration, I was finally ready to call. Then I read this and after my dad confirmed most of it, I am going to wait. Thank you!

Actually you can call retention now and get stuff like free long distance by complaining about the local calling area change. Just don't commit to any contract extensions. You can call back again in a couple of months to get those super deals.

With retention, you can actually negotiate even if you renew your contract; even as little as one month into it. With a contract, you just lose the ability to leave for another carrier without paying the cancellation fee.

My main point was that if you are having problems now with getting a good deal, definitely try again as each of these new networks launch. Actually, the more people that does this, the better the deals will be if Rogers feels threatened.

[Brandon]

With retention, you can actually negotiate even if you renew your contract; even as little as one month into it. With a contract, you just lose the ability to leave for another carrier without paying the cancellation fee.

I just got my plan updated with significant cost savings by calling retentions, and I didn't have to renew/extend my contract. I was about 1.25 years into a 3yr contract.

My main point was that if you are having problems now with getting a good deal, definitely try again as each of these new networks launch. Actually, the more people that does this, the better the deals will be if Rogers feels threatened.

How big are the newcomers? Are they well backed financially? Would they be succeptible to predatory pricing like what happened to Novus and Shaw? Hopefully the new guys will be a permanant fixture (and atleast better prices all around).

http://www.dslreports.com/shownews/Shaw-Drops-Pricing-Bomb-To-Destroy-Local-Fiber-ISP-103670

[casey5]

I don't think unlimited mobile browsing is available (nor will it work) for the iPhone. It was my understanding that unlimited mobile browsing refers to WAP sites and not open-use data plans that the iPhone needs.

Yes, I know...

[silvermist99]

500 hundred mins
unlimited evening and weekend 6pm
caller id,voicemail, name display and 2500 txt msgs
unlimited incoming

after SAF & 911$37.58 = 42.47 total after taxes

how is that?

[Brandon]

Yes, I know...

My bad, for some reason I thought you quoted allenjilin who is an iPhone user.

[pigpen09]

I have been follwing this thread for a few weeks now and my contracts are up in a month so i have been talking to retentions. This is what they have offered...

2 Year contract
200 w/d minutes + 100 bonus
unlimited e/w from 7 pm
2500 text messages
v/m
c/w
c/c
r2r
unlimited incoming
1000 l/d minutes or subsitute caller id
35+2.58=37.58 x 2=75.16 plus tax

with a choice of phones ranging from $o-$29

sounds good but with the new company's coming out soon some opinions would be much appreciated.

[setell]

I have been follwing this thread for a few weeks now and my contracts are up in a month so i have been talking to retentions. This is what they have offered...

2 Year contract
200 w/d minutes + 100 bonus
unlimited e/w from 7 pm
2500 text messages
v/m
c/w
c/c
r2r
unlimited incoming
1000 l/d minutes or subsitute caller id
35+2.58=37.58 x 2=75.16 plus tax

with a choice of phones ranging from $o-$29

sounds good but with the new company's coming out soon some opinions would be much appreciated.

What's c/w and c/c? I assume c/w is call waiting but got no clue what c/c is.

[pigpen09]

c/w=call waiting
c/c=conference calling

[bestknightmare]

What's c/w and c/c? I assume c/w is call waiting but got no clue what c/c is.

conference calling, like group chat or something

[bumboclott]

I'm due for a HUP on NOV 30, I tried to get them to price me on an iPhone but the retentions rep said she couldn't pull up the list because I'm not eligible yet.

You guys think she's telling the truth?

I did however get them to offer me free R2R and unl. incoming which is all I really wanted...

I just need an angle for them to price me on iPhones... Any advice?

[Pro]

Just got off the phone with Rogers. I was offered.

$25 - 250 anytime minutes
Rogers to Rogers
Unlimited Incoming
2500 txts w/CID and VM
100LD minutes

all this would come out to $36.67 after SAF + taxes

To get the Iphone 3GS 16GB I would have to pay $299 + admin fee ($35) and sign up for a data plan. The data plan they offered was $25 for 500MBs. Pretty weaksauce on the data plan part. I asked about a cheaper plan with less MBs because my girl would never get close to 500MBs and she said there wasn't anything else. If I get the Iphone the entire plan would be $64.91 after SAF + taxes. Not too bad all together but I'd love to get it $60 or so.

I cannot get them to give me the $20 - 250 minutes
and $15 150MB data. What other methods can I use to get this? Mainly want the lesser data. Trying to hook this all up for my girl.

LMK what you think! THANKS!

[bestknightmare]

I'm due for a HUP on NOV 30, I tried to get them to price me on an iPhone but the retentions rep said she couldn't pull up the list because I'm not eligible yet.

You guys think she's telling the truth?

I did however get them to offer me free R2R and unl. incoming which is all I really wanted...

I just need an angle for them to price me on iPhones... Any advice?

i am trying to get the unl. incoming. will call tomorrow with the local calling area shrinkage argument.

[Pro]

I'm due for a HUP on NOV 30, I tried to get them to price me on an iPhone but the retentions rep said she couldn't pull up the list because I'm not eligible yet.

You guys think she's telling the truth?

I did however get them to offer me free R2R and unl. incoming which is all I really wanted...

I just need an angle for them to price me on iPhones... Any advice?

Very true. They changed their HUP policy. It used to be one year but they changed it to two years before you can upgrade again. You need to use this angle and it may not work the first time. Be genuinely upset that this changed. Let them know you were in a Rogers store earlier in the year and a rep there told you "after one year you'll be able to upgrade to another smart device."

[Jonavin]

In case you missed the other threads. Bell officially announced the launch of their HSPA network next month. In their release they claim to have 21Mbps and have a larger ("broadest" is the word they used) network than any one else in Canada.

http://www.bce.ca/en/news/releases/bm/2009/10/05/75220.html

The Globe & mail also reports that Bell (and Telus) will be launching the iPhone with their new network.

Use this knowledge to your advantage whether you plan to stay with Rogers or not.

Let's hope this encourages Rogers to ramp up their HSPA coverage. We should not lose 3G when you leave the city.

[missmish]

Can someone please explain how to get feature credits or any credits at all?

I just called Customer Relations again (1-866-438-4195) and was told that there was basically no such thing as "credits" and that I should just check out the new plans they currently offer.

I didn't threaten to leave or anything, just said my monthly bill was a bit high and was wondering if there was anything they could offer me or if there were any credits/feature credits I could use towards my bill.

I asked for my value pack to be credited, and to have r2r/UL incoming added and credited but to no avail. He also said I'm already getting a discount w/my value pack CID/VM/2500 txts.

My current plan w/14 mos. left in 3yr contract:
200 daytime
Unlimited e/w @ 9PM
My5 Canada wide
CID/VM/2500 txts

$40 + SAF + 911 + taxes= $53.14.

He even asked if I had any more questions so I didn't need to call again tonight. Can someone please help? Am I going about this all wrong? Thank you!

[bumboclott]

I found this...

"Effective October 1 2009, Rogers will be reverting its current Hardware Upgrade Policy back to what it was before the changes on August 21 2009...

Now effective October 1 2009, Rogers is temporarily reverting back to the previous policy which allowed consumer devices to upgrade every 12 months since last activation/upgrade instead of 24 months. Smartphone users are still at 24 months however."

http://www.iphoneincanada.ca/iphone-news/rogers-reverts-back-to-old-hardware-upgrade-policy/

I don't currently have a smart phone right now... so don't I qualify?


Very true. They changed their HUP policy. It used to be one year but they changed it to two years before you can upgrade again. You need to use this angle and it may not work the first time. Be genuinely upset that this changed. Let them know you were in a Rogers store earlier in the year and a rep there told you "after one year you'll be able to upgrade to another smart device."

[deeman101]

Do you guys think retentions will take to this offer? I've been with Rogers for 5 years and I have 1.5 yrs left on my contract. I think this may be better than my current (nondata) retentions plan.


Option 1

Standard $45 plan as advertised on their website for:

150 daytime
MY5
eve/wknd 6pm
500mb

Extras:

100 extra daytime
6pm for UofT student
$10 Monthly plan credit (already on my account)
Retentions value pack free
R2R instead of (useless) MY5

Option 2

Standard $45 plan as advertised on their website for:

150 daytime
1000 text
eve/wknd 6pm
500mb

Extras:

100 extra daytime
6pm for UofT student
$10 Monthly plan credit (already on my account)
Free CallerID (already on my account)
R2R free


Should come out to ~$48 a month either way. Which is more plausible?

[Jonavin]

Bell and Telus has made it official that they will have the iPhone next month.

Now, we can stop getting denied by retention on a deals because "Bell and Telus doesn't have the iPhone".

So basically, any 3G phone on Rogers will be able to operate on Bell and Telus' network starting next month.

More competition will be coming, so don't lock into those long term contracts just yet.

[lorax1284]

This is more like a "FAQ" than a "Hot Deal", isn't it?

[wchengw]

This is more like a "FAQ" than a "Hot Deal", isn't it?

Well, not official HOT deal but what kind of deal you can get.

[torontostore]

How is my plan?

$20

250 weekday minutes
Unlimited Weeknights and Weekends @ 8pm
Unlimited Rogers to Rogers (free)
Unlimited Incoming (free)
Early Evening (free)
2500 txt and VM and CID (free)
100 LD minutes

$30
6gb data plan

No SAF

Each month $50 + tax.

By the way, quick question, the direct retention line no longer works, how do you guys usally get to retention now? Through *611? or Is there a new direct line? Thanks.

[wchengw]

How is my plan?

$20

250 weekday minutes
Unlimited Weeknights and Weekends @ 8pm
Unlimited Rogers to Rogers (free)
Unlimited Incoming (free)
Early Evening (free)
2500 txt and VM (free)
100 LD minutes

$30
6gb data plan

No SAF

Each month $50 + tax.

By the way, quick question, the direct retention line no longer works, how do you guys usally get to retention now? Through *611? or Is there a new direct line? Thanks.

You did good. Exactly what I want. I usually just call and ask them to match a competitive deal and they almost always say "let me transfer you to customer relations."

[HowEver]

Indeed.

This is a *great* negotiating factor.

Unlocked phones will work on the other major carriers.


Bell and Telus has made it official that they will have the iPhone next month.

Now, we can stop getting denied by retention on a deals because "Bell and Telus doesn't have the iPhone".

So basically, any 3G phone on Rogers will be able to operate on Bell and Telus' network starting next month.

More competition will be coming, so don't lock into those long term contracts just yet.

[djino]

How is my plan?

$20

250 weekday minutes
Unlimited Weeknights and Weekends @ 8pm
Unlimited Rogers to Rogers (free)
Unlimited Incoming (free)
Early Evening (free)
2500 txt and VM (free)
100 LD minutes

$30
6gb data plan

No SAF

Each month $50 + tax.

By the way, quick question, the direct retention line no longer works, how do you guys usally get to retention now? Through *611? or Is there a new direct line? Thanks.

No CID?

djino

[Brandon]

To get the Iphone 3GS 16GB I would have to pay $299 + admin fee ($35) and sign up for a data plan. The data plan they offered was $25 for 500MBs. Pretty weaksauce on the data plan part. I asked about a cheaper plan with less MBs because my girl would never get close to 500MBs and she said there wasn't anything else. If I get the Iphone the entire plan would be $64.91 after SAF + taxes. Not too bad all together but I'd love to get it $60 or so.

There's a $15 for 150MB plan (works with iPhone). I just got that for my fiance I don't think she'll use a lot of data.

[bumboclott]

How did you get the $30 6gb data plan? I thought that wasn't available anymore...

How is my plan?

$20

250 weekday minutes
Unlimited Weeknights and Weekends @ 8pm
Unlimited Rogers to Rogers (free)
Unlimited Incoming (free)
Early Evening (free)
2500 txt and VM (free)
100 LD minutes

$30
6gb data plan

No SAF

Each month $50 + tax.

By the way, quick question, the direct retention line no longer works, how do you guys usally get to retention now? Through *611? or Is there a new direct line? Thanks.

[setell]

Just got off the phone with Rogers. I was offered.

$25 - 250 anytime minutes
Rogers to Rogers
Unlimited Incoming
2500 txts w/CID and VM
100LD minutes

all this would come out to $36.67 after SAF + taxes

To get the Iphone 3GS 16GB I would have to pay $299 + admin fee ($35) and sign up for a data plan. The data plan they offered was $25 for 500MBs. Pretty weaksauce on the data plan part. I asked about a cheaper plan with less MBs because my girl would never get close to 500MBs and she said there wasn't anything else. If I get the Iphone the entire plan would be $64.91 after SAF + taxes. Not too bad all together but I'd love to get it $60 or so.

I cannot get them to give me the $20 - 250 minutes
and $15 150MB data. What other methods can I use to get this? Mainly want the lesser data. Trying to hook this all up for my girl.

LMK what you think! THANKS!

Just got a similar plan as you for a friend but without the unlimited incoming. Is it hard to get the unlimited incoming?

Oh, it was easy to get the $15 150 MB data plan since all you had to do was say you want that data plan a friend told you he/she got etc.

[Tijuana]

250 Daytime
Unlimited from 6pm
Unlimited Incoming
Unlimited Texts
Free CID
1000LD minutes
6GB data

~59 after tax

[bumboclott]

How are you guys getting the 6gb data plans? I thought it wasn't available...

[Infinitum]

This weekend I spent over 20 hours reading through this thread to learn how to negotiate with Rogers for a better cell plan, so my mind is slowly dealing with the overload of info and experiences I have read. I appreciate everyone contributing to this thread.

I've been with Rogers since 2001 on my account. I added a Family plan for my wife several years back. We haven't upgraded for over 4 years and are at Tier 5 (revenue) status for an upgrade which means $25 off the price of a phone and no activation fee. I found out today that once you accept a hardware upgrade that your revenue begins from 0.

This weekend I took over a retentions plan from someone on Kijiji. This will be my wife's new phone. Her plan is as follows:

250 daytime minutes
unlimited rogers to rogers
unlimited evenings/weekends after 6pm
Value Pack (CID, VM, 2500 texts, etc)

$25 +SAF+911+Tax

Not bad in comparison to some other retention plans, but I plan to negotiate Unlimited Incoming for her, and the 100 LD. Also, there is a memo in the new account that allows her to upgrade so she'll take that offer and accept the new HTC Dream. In doing so, she will have to take a data plan and I'm hoping to work some discount on that too.

I spent well over an hour speaking to a young Customer Relations woman located in Ontario and has been working with Rogers for 2.5 years. I started by informing her that I was going to cancel my secondary line and wanted to negotiate a better plan for my primary line. I also told her that I was very happy with my service over the years and did not want to leave them, and hoped that my loyalty would be taken into consideration for the new plan. I didn't feel comfortable threatening them I would leave, and hoped that the merits of this approach would work just as well as a threat.

Here's some random info I hope will be helpful:

-Rogers no longer charges the SAF or 911, but has substituted it for a $5 charge which includes a few features that seem to be rarely used by most people.
-She said I can ONLY receive 50% discounts off my base plan and that anything above that would be taken away from the 'Auditing Dept'.
-the 50% discounts are in GENERAL. So a feature credit is the same as a monthly credit, when both are added up, they cannot surpass 50%
-I informed her of great plans I knew my friends had and felt disappointed that I can't be offered the same. She replied that next month there will be a program that will help Customer Relations employees determine what retentions can be offered. This will be based on revenue, tenure, and what they actually use. Therefore they will not be able to arbitrarily offer crazy plans as in the past.
-She was aware of some of the plans out there and couldn't believe they had that and said that these plans will be adjusted properly, again by the Auditing Dept. (yeah right!)
-She was frustrated that some customers paid less for their plans than Rogers employees who get 50% off their plans/services
-Rogers takes into account when their customers accept 'promotions' within a short period of time and this is coutned against them when offering future promotions (this includes retention plans!!)
-Corporate plans cannot be offered these retention plans
-If I were to get a data plan, she could not offer me any discounts towards that

There are a few discrepancies from what she told as to what I've read from other Rogers customers in this thread. I received no sign that she was lying to me, if she was she deserves an Oscar. That aside, could someone confirm/clarify for my the following:

1) What other base plans are available (besides 250 DT, e/w 8am-6pm, CD-$25)?
2) Can I get more than 50% discounts off my base plan? Does this raise flags on our account?
3) Can Corporate plans be offered retention plans?
4) The Rogers to Rogers feature is only between cell phones and does not include their home phone. Is this true?

This is the plan she offered me:

250 DT mins + 100 BONUS mins
Unlimited e/w 8pm-6am
Unlimited Incoming [$10 - $5 credit]
Rogers 2 Rogers (cell phones not Home phones) [credited]
Retentions Value Pack [credited]

All for $32+Tax. If I remove the Unlimited Incoming, it is $27 + Tax.

My intentions are NOT to accept this as I know I can do a little better. Also plan to upgrade to the iPhone and their 6GB data plan. Unfortunately, their 6GB data plan expired Sept 15. BUT, I have heard (last week) that they will be offering it again in November, which oddly enough coincides with the iphone launch of Bell.

5) Comments on anything else here?

[napoleon1769]

Does anyone have the new retention phone number?

[wchengw]

2) Can I get more than 50% discounts off my base plan? Does this raise flags on our account?
3) Can Corporate plans be offered retention plans?


I had $25 credits on $55 family plan so it is doable to have 50% discounts off the base plan, but I have read in here that total amount of credits can be your base plan that means 100% discounts off the base plan. Not sure how many people able to accomplish that though.

It is extremely hard to have corporate plan be offered retention plan/package. I tried so many times, but they always transfer me back to corporate department. I finally dropped it and sign up a family plan or rather change it but still carry on with the remaining contract.

[samm]

2) Can I get more than 50% discounts off my base plan? Does this raise flags on our account?

I have 75% off my base plan, so it is possible. Had it for 2-3 years without an audit.

[dorko]

-She said I can ONLY receive 50% discounts off my base plan and that anything above that would be taken away from the 'Auditing Dept'.
-the 50% discounts are in GENERAL. So a feature credit is the same as a monthly credit, when both are added up, they cannot surpass 50%

This is the plan she offered me:

250 DT mins + 100 BONUS mins
Unlimited e/w 8pm-6am
Unlimited Incoming [$10 - $5 credit]
Rogers 2 Rogers (cell phones not Home phones) [credited]
Retentions Value Pack [credited]

All for $32+Tax. If I remove the Unlimited Incoming, it is $27 + Tax.


uhm, you do the math of the credits of that offer.. you have a total of 20$ in credits (monthly + featured)

your base plan is 25$...

now we do some real math: 20/25*100 = 80% of your base plan in credit.

conclusion: you got ********ed. :rolleyes:
(I have 150% worth of credits - monthly+feature- if compared to my base plan and haven't be audited)

I just don't get why she didnt give you the feature credit for unltd incoming.. and you could squeeze in 100LD if you need it.

Good luck with the future reps!

[setell]

I agree with the others that you can do so much better Infinitum. I got for a friend few days ago with very little problem:

250 daytime minutes @6pm
R2R (credited)
100 LD
$10 credit
$10 retentions value pack (VM, CID, 2500 text)
Final price is $25+SAF+911!

We didn't do a HUP as they refuse to waive the $35 admin fee and wanted $79.99 for the HTC Dream. We'll wait till early next year when Rogers Q4 and Q1 2010 may feel the pinch with Bell/Telus on the GSM network to get a cheaper iphone (he really wanted the iphone but they wanted $199.99 for 8 gig iphone 3G!!!!!!!).

[samm]

I agree with the others that you can do so much better Infinitum. I got for a friend few days ago with very little problem:

250 daytime minutes @6pm
R2R (credited)
100 LD
$10 credit
$10 retentions value pack (VM, CID, 2500 text)
Final price is $25+SAF+911!

We didn't do a HUP as they refuse to waive the $35 admin fee and wanted $79.99 for the HTC Dream. We'll wait till early next year when Rogers Q4 and Q1 2010 may feel the pinch with Bell/Telus on the GSM network to get a cheaper iphone (he really wanted the iphone but they wanted $199.99 for 8 gig iphone 3G!!!!!!!).

I would say this is the quota for this plan. $25 is very fair for all these features. If you get u/l incoming or another $5 credit, even better. If you aren't getting these minutes/features from Rogers, you aren't trying hard enough at negotiating.

[GemInite]

I haven't had much luck negotiating my plan since I'm a corporate users with an MSD code linked to my account.

I've talked to Business Affairs a few times and each time they said there wasn't anything they could do in regards to plans as that's negotiated from the corporate level. They said if I wanted a change in the plan I should go to the person who negotiates the plan.

They also said as a corporate user there is NO discounts on the iphone. I'd have to pay $499/599.

Also one time I called Rogers retentions directly (well I went through that automate crap). I mentioned that I was being offered a better plan through bell and wanted to see if there was anyone I could talk to about my plan.

The rep went into my account to look to see what she could do but as soon as she saw my corporate status she said she had to transfer me to business affairs as my account was locked.

Does anyone else have a MSD code associated with their account? Have they had any success modifying their account?

I could in theory ask for them to remove my MSD code but then I run the risk of them of not offering me a good plan.

My corporate plan already is reasonable. I just want the 199/299 pricing on the iphone.

My current corporate plan is

200 WED
Unlimited E/W 6pm-8am
75 sent text messages
VM
CID
10cents Canadian long Distance
20cents US long Distance.

$20+saf+911 = $32.XX

[clipz2099]

Does anyone have the new retention phone number?

1-866-438-4195 (this is the direct line to rogers retention department, but it
doesn't hurt to ask make sure you reached retentions)

[craziecreampuff]

Hi everyone,

I was talking to a retentions CSR the other day and she offered me the retentions value pack which included the CID/VM/2500 text for $10.

However, when she saw I already had a "Savings: Monthly Plan Credit" of $5 for a text msging bundle and a "Savings: Digital Call Display with Name Display" of $8, she refused to cancel the two credits to just give me full credits for the $10 retentions value pack. When I mentioned that it made no sense seeing as how I would get the CID included in the value pack anyways, she said that it was not possible to fully credit me for the value pack and that she would take away credits because she would not be willing to give anymore credits to my account. In the end she offered me the 2500 text on its own for $10 letting me keep the original $5 credit I already had on my account to pay an EXTRA $5 for 2500 text ALONE. :cry:

I don't see why she won't give me the credit for the value pack and just transfer the other credits accordingly. Am I getting ripped off? Is there anything I can do to convince the CSR at retentions to fully credit me for the value pack?

Sorry for the long post and thanks to any replies in advance, it's greatly appreciated. :)

[kishan kanha]

The direct # is 1-866-438-4195. No waiting, after 2 bells, some one picks up phone. be nice and polite and keep telling what you want , they will trrrry to add, but keep on asking, you will get it.
But if you hear on the other side the CSR is STEVE, hang up, this guy insead of giving you credits, starts auditing your account and then says that there are too much credits on your account, even I being Robbers employee do not have these credits. Steve is a crazy guy, looks like they throw him out from sales into retentions deptt. So guys watch out from Steve..... This guy s*****d up my account badly, but after around 5-7 calls, other CSR guy fixed it.
Cheers...:razz:

[Brandon]

I haven't had much luck negotiating my plan since I'm a corporate users with an MSD code linked to my account.

I've talked to Business Affairs a few times and each time they said there wasn't anything they could do in regards to plans as that's negotiated from the corporate level. They said if I wanted a change in the plan I should go to the person who negotiates the plan.

They also said as a corporate user there is NO discounts on the iphone. I'd have to pay $499/599.

Also one time I called Rogers retentions directly (well I went through that automate crap). I mentioned that I was being offered a better plan through bell and wanted to see if there was anyone I could talk to about my plan.

The rep went into my account to look to see what she could do but as soon as she saw my corporate status she said she had to transfer me to business affairs as my account was locked.

Does anyone else have a MSD code associated with their account? Have they had any success modifying their account?

I could in theory ask for them to remove my MSD code but then I run the risk of them of not offering me a good plan.

My corporate plan already is reasonable. I just want the 199/299 pricing on the iphone.

My current corporate plan is

200 WED
Unlimited E/W 6pm-8am
75 sent text messages
VM
CID
10cents Canadian long Distance
20cents US long Distance.

$20+saf+911 = $32.XX

You can remove your corporate plan and get a retentions plan after. If you don't get a good plan, you can switch back to a corporate plan. The downside is that you'll only be able to get the corp plans that are currently offered (and not an old plan).

I think if you get an iPhone, you'd have to get a data plan or else it'll be full purchase price (unsubsidized).

You can get a better retentions plan. At base, the retention plan is the same price as you're paying now. You start off with 75 more minutes than you have now. And looking at what people are able to get from this thread, you will most likely have no issues getting the 2500txt/CID/VM and 100LD for free. So adding those, the only thing is the 8pm vs 6pm evenings and weekends, but a lot of people were able to get the 6pm evenings for free.

And to finish it off, the upgrade price of the phone thru retentions will be a lot cheaper than what you're offered now.

[tyco1990]

Hi everyone,

I was talking to a retentions CSR the other day and she offered me the retentions value pack which included the CID/VM/2500 text for $10.

However, when she saw I already had a "Savings: Monthly Plan Credit" of $5 for a text msging bundle and a "Savings: Digital Call Display with Name Display" of $8, she refused to cancel the two credits to just give me full credits for the $10 retentions value pack. When I mentioned that it made no sense seeing as how I would get the CID included in the value pack anyways, she said that it was not possible to fully credit me for the value pack and that she would take away credits because she would not be willing to give anymore credits to my account. In the end she offered me the 2500 text on its own for $10 letting me keep the original $5 credit I already had on my account to pay an EXTRA $5 for 2500 text ALONE. :cry:

I don't see why she won't give me the credit for the value pack and just transfer the other credits accordingly. Am I getting ripped off? Is there anything I can do to convince the CSR at retentions to fully credit me for the value pack?

Sorry for the long post and thanks to any replies in advance, it's greatly appreciated. :)

the $8 CID credit is a feature credit which means it's a free throw in from rogers. so right now you have an actual $5 money credit, and a $8 CID credit. to get the value pack of 2500/VM/CID for free, you would need an actual $10 money credit given to you and the rep won't do it because it means giving you an extra $5 money credit (the $8 CID doesn't count). what you should've done is kept your $5 credit, cancel your current text bundle and CID, and ask for the $10 VP. then you would be paying $5 more per month, but at least you get your voicemail as well.

[craziecreampuff]

the $8 CID credit is a feature credit which means it's a free throw in from rogers. so right now you have an actual $5 money credit, and a $8 CID credit. to get the value pack of 2500/VM/CID for free, you would need an actual $10 money credit given to you and the rep won't do it because it means giving you an extra $5 money credit (the $8 CID doesn't count). what you should've done is kept your $5 credit, cancel your current text bundle and CID, and ask for the $10 VP. then you would be paying $5 more per month, but at least you get your voicemail as well.

hmm..that is true, but I still don't think that it's fair to get charged an extra $5 for the texts msg only...i'm still thinking. The rep said that if I wanted I could still get the value pack but is there a way for me to get the $5 credit added so i can get the value pack credited?

[drhorrible]

It's been confirmed that Telus and Bell are getting the iPhone very soon. This may be useful if you try to negotiate a HUP to an iPhone.

[Infinitum]

wchengw:

You're right! Many people have not only received 100% of their credits vs base plan, but also surpassed it. I believe it's doable.

dorko:

She didn't give me the FULL feature credit for unlimited incoming because she said it would raise flags with the audit department. I personally don't care (didn't tell her that). I'll deal with them IF they audit and remove the credit.

Can anyone explain how some people have received the data plan of 6 GB for $30 AFTER it's expiry date? Haven't seen a response to that.

iPhone:
I was speaking to another Customer Relations rep last week about an HUP to the iPhone on my wife's new line and he told me they couldn't discount the phone because the contract Rogers signed with Apple, prohibited such a thing. What this means, is that with most phones they'd be willing to upgrade and apply the discounts AFTER on your invoice. Well, the iPhone is the only one they can't do that for.

There's this buzz around the iPhone coming to Bell/Telus, and I understand that competition is great for us, however, I doubt the iPhone offered by Bell/Telus will be any cheaper than the one by Rogers. I would think Rogers placed some protection from anyone else in Canada selling the iPhone at a cheaper price than them. This makes more sense from a business side from Rogers.

[setell]

I would say this is the quota for this plan. $25 is very fair for all these features. If you get u/l incoming or another $5 credit, even better. If you aren't getting these minutes/features from Rogers, you aren't trying hard enough at negotiating.

Well my friend is happy with what I already got for him. He thinks I shouldn't push too hard to get unlimited incoming or another credit BUT....you can always have more right?!!! :cheesygri

[setell]

iPhone:
I was speaking to another Customer Relations rep last week about an HUP to the iPhone on my wife's new line and he told me they couldn't discount the phone because the contract Rogers signed with Apple, prohibited such a thing. What this means, is that with most phones they'd be willing to upgrade and apply the discounts AFTER on your invoice. Well, the iPhone is the only one they can't do that for.

There's this buzz around the iPhone coming to Bell/Telus, and I understand that competition is great for us, however, I doubt the iPhone offered by Bell/Telus will be any cheaper than the one by Rogers. I would think Rogers placed some protection from anyone else in Canada selling the iPhone at a cheaper price than them. This makes more sense from a business side from Rogers.
Might force Rogers to give discounts not tied to the iphone since Apple won't like that but what's stopping Rogers from giving a loyalty discount? They do give loyalty one time discounts since my sister got $50 as she called in complained at how bad and insulting the Rogers reps were. They hound her to pay for her bill when it wasn't even a week late. She's hardly ever late paying her bill and got really upset that it was like a collections call. She wanted to file a formal complaint and took it as high as she could against that rep that hound her for the $35 she was a few days late paying :confused: Then the $50 credit magically appeared on her account :D:D

[bestknightmare]

for those that have R2R in their account,
do you see it online under your wireless services? My new plan just started today, I see everything else except for the R2R

[Captain_Ron5]

Is there a thread for deals for new customers?

For example I want...

Mega Value $40 (400 + 5 Minutes)
$15 Value Pack
Government Regulatory Recovery Fee $2.58

Monthly Payment - $57.58


As a new customer would it be possible to get this plan on a three year term for lets say, $45/month?

[wchengw]

for those that have R2R in their account,
do you see it online under your wireless services? My new plan just started today, I see everything else except for the R2R

Did you try the "update wireless essential"? My free 100 LD is showing up there at the end of the list.

[bestknightmare]

Did you try the "update wireless essential"? My free 100 LD is showing up there at the end of the list.

yes i've check there, i see 100 LD, but dont see R2R

[bestknightmare]

Is there a thread for deals for new customers?

For example I want...

Mega Value $40 (400 + 5 Minutes)
$15 Value Pack
Government Regulatory Recovery Fee $2.58

Monthly Payment - $57.58


As a new customer would it be possible to get this plan on a three year term for lets say, $45/month?

LOL, well people have said you can get retention plans as soon as 2-3 months into your contract

anyways..+5 minutes? LOL. i got +150 minutes

[dy7111]

Well after trying my luck with retention i manage to get..


100 Bonus minutes
Unlimited Eve/Wknd Minutes @ 6pm
200 Weekday Minutes
Enhanced Voicemail
Detailed Billing
2500 Sent/Unlim Received Text
Network Features
Rogers to Rogers Calling
$15 monthly credit

About $60 including taxes + other fees

[samm]

Well after trying my luck with retention i manage to get..


100 Bonus minutes
Unlimited Eve/Wknd Minutes @ 6pm
200 Weekday Minutes
Enhanced Voicemail
Detailed Billing
2500 Sent/Unlim Received Text
Network Features
Rogers to Rogers Calling
$15 monthly credit

About $60 including taxes + other fees

That sounds expensive for what features you're getting. For $60, you should have data in your plan.

[tebore]

Well after trying my luck with retention i manage to get..


100 Bonus minutes
Unlimited Eve/Wknd Minutes @ 6pm
200 Weekday Minutes
Enhanced Voicemail
Detailed Billing
2500 Sent/Unlim Received Text
Network Features
Rogers to Rogers Calling
$15 monthly credit

About $60 including taxes + other fees

That's pretty bad, people are paying almost half that amount for similar plans.

See if you can start with a 250min UL/EW @6 for $25 then get a 50min bonus.
Get the retention value pack while keeping the $15 credit.
Get them to throw in 100LD and possibly unlimited incoming and you should be set at about $32-$37 all in.

[905fcuk]

Alright, my new plan started today, check it out:

Mega Value w/MY5 Local - $35.00

* 50 Bonus Weekday Minutes
* Unlimited Incoming Calls Opt.
* 200 Weekday Minutes
* 6pm Early Evenings
* Unlimited Eve/Wknd Minutes


Additional Services

* Partial Detail Billing
* 2500 Sent/Unlim Received Text
* MY5
* Call Forward/Trans.Pay Per Use


Additional Charges**

* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly


Discount(s)

* Monthly Plan Credit
* Monthly Plan Credit
* Early Eve/Wknd Plan Cr - To be removed on 09/09/2012
* Monthly Plan Credit 3 Yr - To be removed on 06/11/2011
* Incoming Calling Opt. Cr - To be removed on 06/10/2011
* Rogers to Rogers 2 Yr Bonus - To be removed on 06/10/2011
* Monthly Plan Credit - To be removed on 09/09/2011


My plan includes CID & 100 canadian LD minutes. I've got monthly plan credits of $15, $10 & $5. After all is said and done, I'm paying $25.36 all included.

[bestknightmare]

what is this detailed and 'partial detailed' billing??
they are trying to hide billing information from customers??

and is there a fee? why some customers have partial?

[missmish]

Can someone please suggest how I can get a better plan through retentions? Should I not be outright asking about monthly/feature credits? I've called them (1-866-438-4195) twice in the last week and don't want to get a red star for calling them too often. Should I wait a while before calling back?

I know there are much better deals out there and I would appreciate any help/advice anyone can give me. I also thought I could get early evenings added being a student again but I was told they don't do that anymore.

My current plan w/14 mos. left in 3yr contract:
200 daytime
Unlimited e/w @ 9PM
My5 Canada wide
CID/VM/2500 txts

$40 + SAF + 911 + taxes= $53.14.

I would really like to get the value pack credited or free incoming. Do you have to be a Rogers customers for x amount of time before you can "accumulate" any credits? Thanks in advance :cheesygri

[napoleon1769]

Your My5 is what's holding you back. They're not likely to give you as many credits because it's not a standard retention plan.

[nevy12]

Next month Bell And Telus are lauching the iphone which may create get plan offers from bell and telus...which means more reasons to negioiating with rogers....

[steph053]

I'm one year into my 3 year plan and I got quoted 499 for the 32gb iphone! She says i can only get it if my plan is almost up. Since my current phone just died on me, I actually need a new phone. Has anyone who is currently in a plan able to get the 16gb iphone for 199?

My other option is to wait until Nov when Bell and Telus come out w/ it. I don't know if it would even make a difference.

[rogershater]

so i have been lurking around this forum and i am aware that some members are having there way with rogers....

i recently lost my iphone 3G in waterloo while partying. the guy who founded it anwsered and agreed to returning my phone...so i didnt cancel it, because what other way would i have to communicate with him. so long story short my phones dies and i have no way of getting my phone back.

i call rogers today to tell them my phone is lost and explain my self...the guy who found the fone has charged up to $106 worth of uncharged fees. i was like WTF so she put a hold on the phone and said they would NOT waive the fees because i should i have reported it earlier, i guess she ignored my story.

so regardless of the situtaion. im ready to move on and pay the bill. but now i want the iphone 3GS and she said i could not get it because my 2 years arent up but i have never upgraded my phone ever. its not like rogers isnt ****ing me over every month for $130 bucks.

this is my plan

free network calling
free incoming
2500 text and the package it comes with
6gb of data

and im pay almost 130 every month

right now im so tired of rogers for ripping me off and not even trying to help a loyal customer. there charging me $500 for a new iphone 3g what a rip. and im a student that goes to school full time that cant afford this

i read up about the rentention etc but i want a phone and i want my phone bill cut down..everytime i say i wanna cancel my data they said 100 for cancelling it.....there is no hope with rogers

someone please help me fix my situation.

[missmish]

Your My5 is what's holding you back. They're not likely to give you as many credits because it's not a standard retention plan.

Should I be able to get some credits or none at all? They were telling me that there was no such thing as "credits" :confused: Thank you!

[napoleon1769]

They could. But it's a ***** to. Because it's not a standard retention plan. What they'll try to do is to switch you to one like on the first page and then you'll see more credits. I think it's a better deal in most cases.

[Xeerochild]

Just got a Retentions Plan that had the following:

100 mins
1000 Evenings (After 6 PM)
50 Outgoing Texts
Caller ID
$22.58 + Tax

It's not the greatest retentions plan, but it saved me a lot of hassle because I was planning paying $200 to cancel, $50 to migrate to Prepaid, then $100 to fund the prepaid.

[tblazers]

Do they not give HUP on smartphones without data plans anymore?
Ive been trying since last week they wont budge

[samm]

Just got a Retentions Plan that had the following:

100 mins
1000 Evenings (After 6 PM)
50 Outgoing Texts
Caller ID
$22.58 + Tax

It's not the greatest retentions plan, but it saved me a lot of hassle because I was planning paying $200 to cancel, $50 to migrate to Prepaid, then $100 to fund the prepaid.

Start with the $25 plan and work off that. Unless you're content with all the features/options of that plan you just got, then keep it. I got them to credit my $25 plan to $15. So keep working on that negotiation!

[erin_luv]

My current plan w/14 mos. left in 3yr contract:
200 daytime
Unlimited e/w @ 9PM
My5 Canada wide
CID/VM/2500 txts

$40 + SAF + 911 + taxes= $53.14.


I have the my5 Canadawide (when it was $35), and just got my valuepack credited the other day, so now all I pay for is the $35+SAF+911+taxes, but I've got CID, Enhanced VM, 1000 txts, unlimited mobile browsing on my credit.

[hallekz]

/long post, sorry/
Hi all,
Im so excited, just got off the phone with Rogers ...
I was on a couples plan of
$20(line 1) + $15 (line 2)
No features, and only 100 minutes to share for both lines ... every month my bill was 58-70 and sometimes 100 bucks.
The contract on the main phone expires on July next year and the second phone in December this year .... so I was gonna wait till my contracts expired to get a decent deal on Virgin or Solo or something like that n get a nice phone since both phones I have are almost dead, its sooo frustrating having to scream to a 3 year old phone that its in its last days. (stressing on this helped a lottt)

So thanks to you guys I got the balls n decided to try my luck with Rogers. My expectations were to get 2 Sony walkman phones for about 100 dollars since my contracts havent expired yet, but I got a better deal I believe.

+$35 plan for line 1 / +$30 plan for line 2.
-$25 credit for line 1 / -$15 credit for line 2.
ulimited calling to each other nationwide.
1000 text sent / unlimited received.
unlimited evenings(9pm later changed)/ weekends
+$7 early evening @ 6pm only charged on line 1 free for line 2.
+$8 CID line 1 / +$8 CID line 2.
Total: $48 + around $5 accces fee for both lines + taxes = $60.07 per month for both lines :D

Now with the HUP:
I wanted 2 Sony walkman phones so I was gonna get 2 w760a but matching phones ... no thanks...
So I looked a the new Sony phone with the 8.1 MP camera for me but its in backorder so I got him to write down on the notes that he's offering it to me for 149.00 which is the price with a new contract, so I'll get it in a week or so when its on stock *sweet*
And for my girl I got her the w760a for 0 dollars, but I have to pay the activation fee of 35 or administration fee.

So thanks a lotttttttt guys you really helped me get all this features and minutes that I wouldnt even have dreamed of with a really low monthly bill.
and 2 brand new great phones for $150.

Sorry I had to be very specific but to me it was a little hard to understand how some guys got reallyyyyy good plans and some got ok plans .... so I decided to write down every little detail so hopefully it helps someone that's on the situation I was on.;)

[pulse988]

I just renewed my contract with Rogers in March, and I got a new phone. I want a BlackBerry, do you think if I call retentions I might be able to get one? What do I have to say?

I tried calling a few months ago (didnt try retentions) and the rep said I am not eligible for any hardware upgrades until 2011, so I am stuck with the phone unless I want to buy the new phone outright.

I really want a BlackBerry, though...and my friend got a new phone in May and it broke...so somehow she phoned retentions and got a BlackBerry!

How do I do it? Please help

[kav1]

I currently have a good retentions plan and wanted to get my wife one too.. Obviously you can't get a retention plan on a new activation, so I found one listed online and just took it over today (the only down side was it did not come with a phone - so I did an equipment upgrade on my plan for a BB 8900 for $199 plus $35 activation).

My current plan:
250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -20.00
50 Bonus minutes 0.00
Blackberry Service 6GB 30.00
Text Messaging 6.00
Canadian LD (1000min) Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
Call Display 7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
-----------------------------------------
Total before taxes: $53.45


My wifes new plan:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -20.00
100 Bonus minutes 0.00
Canadian LD (1000 min) Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
Call display 0.00
Value Pack (500MB, Unlimted txt, Voicemail, etc. $35
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
-----------------------------------------
Total before taxes: $52.45

[bubble.tea]

...the guy who found the fone has charged up to $106 worth of uncharged fees...

...now i want the iphone 3GS and she said i could not get it because my 2 years arent up...

Lesson #1, as trusting as someone may appear to be, if you lose your cellphone, CALL ROGERS AND REQUEST LSB be applied IMMEDIATELY. That's the only real way to avoid your predicament part 1.

You can tell them to use a payphone, meet you at a store, whatever and you'll reimburse them for their time and effort. No need to recklessly let someone have FULL access to YOUR potentially disastrous financial liability. ;)

Now...I'm wondering...something doesn't add up. If you truely are $130/month Customer...why didn't you get your 3GS when Rogers extended their 'early adopter' promotion for iPhone owners? You would've EASILY fallen under the new customer pricing policy.

Unless you don't meet the criteria for it? Didn't have the iPhone long enough? or don't actually pay $130/month....but you write like you've been with Rogers for quite awhile-which leaves me puzzled.

Lastly, you say you're a student and *can't afford this*. What exactly can't you afford? The extra $200 they want over customer pricing..or the $100 to cancel data, or the partying in Waterloo..or the clearly necessary $130 monthly expense you are voluntarily incurring as a student ;). Oh if I only had $130 to flush down the toilet every month when I was in Uni...hehe...My times have changed.

*I gotta ask. What's your *real* username on RFD. I always wonder when someone posts their 1 post as you've done, which writes like a seasoned RFDer...but as though they're a newcomer to the site. Previous bannee revived? :lol: ? No offence, if you're legit, then cool-welcome to RFD. If not, :D.

*p.s. If you learn anything in this beheamoth of a thread...it's "if at first you don't succede..try...try...again ;)". C'mon..that's like the FIRST thing anybody learns.

[Xeerochild]

Start with the $25 plan and work off that. Unless you're content with all the features/options of that plan you just got, then keep it. I got them to credit my $25 plan to $15. So keep working on that negotiation!

At this point I am most content lol.

The plan is actually for my mom and she isn't big on any of the fancy stuff, just straight minutes is all she wants. At $25 a month it's not that bad, an extra $3 from prepaid and you get more minutes. If this was my plan however, I would have argued for more =P

My plan is actually a family data plan with my brother with our iPhones. Works out well since he covers most of the bill since I'm a university student ^^

[missmish]

I have the my5 Canadawide (when it was $35), and just got my valuepack credited the other day, so now all I pay for is the $35+SAF+911+taxes, but I've got CID, Enhanced VM, 1000 txts, unlimited mobile browsing on my credit.

would you mind explaining how you got the CID/VM/txts/browsing credited? did you just ask? how long have you been with them? thanks a ton!

[deeman101]

I got this offer:

350 daytime
6pm eve&wknd
Caller ID
500 Txt
500mb data
R2R

$60 after tax. How do I push for more...

[RobbingCdnsInc]

Got these via a dept. that supersedes wireless customer relations:

2Yr Voice, 3Yr Data Agreements
450 min, eve&wknd @ 6, Robbers 2 Robbers
CID, VM, 2500 out & unltd inc txt
6GB Data Plan (for BlackBerrys, etc.)
BB Pearl 8220 Flip=$50 +tax
$57 (inc. tax) per month

*&*

2Yr Voice, 3Yr Data Agreements
500 min, eve&wknd @ 6, Robbers 2 Robbers
CID, VM, 2500 out & unltd inc txt
6GB Data Plan (for BlackBerrys, etc.)
BB Pearl 8220 Flip=$50 +tax
$57 (inc. tax) per month

These plans only illustrate the impact your monthly spending has on the types of deals one can broker.


*sigh* :(

[skins2130]

Hey folks, long time lurker first time poster.

Long story short. I was in a family plan and after my sudden divorce I got stuck with the phone and bills. In January I had the phones "blocked" so I have been paying roughly $125 a month for 3 phones yet only using mine, so I decided to call and see what they can/would do for me. I have about 13 months left on my 3 year contract.

Anyway, they lowered the "family plan" for the 2 other phones, to an emergency plan (for apparently half the cost), I will be paying $31.16 a month for these two phones, for another 13 months. They wont waive the contract for the phones.

Then for my phone this is the offer I got......

$25 gets:
250 mins
evening/weekend starting @ 6pm
Unlimited incoming
Caller ID / VM (free)
2500 text messages
(in a nutshell)

2500 text messages are not enough for me so they will give me unlimited for an additional $10

Basically the whole package is $37.58 + tax, Apparently the SAF and 911 is included in this fee.

Is this worth it or can I do better? I have never surfed the web on a phone or anything. I do lots of text messaging to communicate, that is what my phone is really for.

On top of that I have never had an upgrade through Rogers. I have a crappy phone right now as my original dies. I asked about a text friendly phone and she offered:
BB Pearl 8100 free + $35 activation.
BB Curve 8310 $79 + $35 activation
BB Curve 8900 $199 + $35 activation

Renew only my phone (not the other 2) for 3 years.

Is this worth it or do you think I should/could get a better deal on A) the plan or B) a new phone?If you think so, what should I say when I call back? I have not got the "deal", it's on the table.

Thanks for input fellow RFD'ers

[atomik88]

Just got a new plan last night, however not exactly what I was hoping for.

Last week quoted $15 plan + $6.95 SAF

This week $20 plan + $2.50 government fee :(

Features exactly the same however the SAF removed and replaced with something more expensive. ROBBERS I HATE YOU!

[MobileMuck]

Just got a new plan last night, however not exactly what I was hoping for.

Last week quoted $15 plan + $6.95 SAF

This week $20 plan + $2.50 government fee :(

Features exactly the same however the SAF removed and replaced with something more expensive. ROBBERS I HATE YOU!

Your $15 plan would have also been subject to $0.50 for 911 fees on top of SAF. 911 is included in the new GRRF. So the difference between last week and this is but a few cents. Hardly worth your infantile reaction.

[hoon]

I got this offer:

350 daytime
6pm eve&wknd
Caller ID
500 Txt
500mb data
R2R

$60 after tax. How do I push for more...

What more do you want? It really depends on your situation and a whole bunch of factors (ie. how long you been with them? Are you on a contract? Are you almost done your contract? etc...). It differs from each person to person and from each rep to rep.

So in short, call again be nice and be patient.

[hoon]

Hey folks, long time lurker first time poster.

Long story short. I was in a family plan and after my sudden divorce I got stuck with the phone and bills. In January I had the phones "blocked" so I have been paying roughly $125 a month for 3 phones yet only using mine, so I decided to call and see what they can/would do for me. I have about 13 months left on my 3 year contract.

Anyway, they lowered the "family plan" for the 2 other phones, to an emergency plan (for apparently half the cost), I will be paying $31.16 a month for these two phones, for another 13 months. They wont waive the contract for the phones.

Then for my phone this is the offer I got......

$25 gets:
250 mins
evening/weekend starting @ 6pm
Unlimited incoming
Caller ID / VM (free)
2500 text messages
(in a nutshell)

2500 text messages are not enough for me so they will give me unlimited for an additional $10

Basically the whole package is $37.58 + tax, Apparently the SAF and 911 is included in this fee.

Is this worth it or can I do better? I have never surfed the web on a phone or anything. I do lots of text messaging to communicate, that is what my phone is really for.

On top of that I have never had an upgrade through Rogers. I have a crappy phone right now as my original dies. I asked about a text friendly phone and she offered:
BB Pearl 8100 free + $35 activation.
BB Curve 8310 $79 + $35 activation
BB Curve 8900 $199 + $35 activation

Renew only my phone (not the other 2) for 3 years.

Is this worth it or do you think I should/could get a better deal on A) the plan or B) a new phone?If you think so, what should I say when I call back? I have not got the "deal", it's on the table.

Thanks for input fellow RFD'ers

First of all, sorry about what happened.

As for the 2 phones as emergency phones, you should consider canceling them if the cancellation fee for both phones is less than $31.16 *13=$407.68. Or you can try to get someone to take over or just leave it.

As for your phone, the plan you are getting is an average retention plan. You can try to push for some credits on the $10 unl texts and R2R if you need it. But it will really depend on the rep. As for the upgrade, I'm not sure how much BB go for but I'm sure you can get the $35 activation waived.

The best thing to do is call again and tell them your situation. Be polite and be patient. It may take a couple of calls. But if you think you are happy with your plan then I would say take it.

[wchengw]

Got these via a dept. that supersedes wireless customer relations:

2Yr Voice, 3Yr Data Agreements
450 min, eve&wknd @ 6, Robbers 2 Robbers
CID, VM, 2500 out & unltd inc txt
6GB Data Plan (for BlackBerrys, etc.)
BB Pearl 8220 Flip=$50 +tax
$57 (inc. tax) per month

*&*

2Yr Voice, 3Yr Data Agreements
500 min, eve&wknd @ 6, Robbers 2 Robbers
CID, VM, 2500 out & unltd inc txt
6GB Data Plan (for BlackBerrys, etc.)
BB Pearl 8220 Flip=$50 +tax
$57 (inc. tax) per month

These plans only illustrate the impact your monthly spending has on the types of deals one can broker.


*sigh* :(

Cannot tell whether you are complaining?? or what.... to me it is pretty good deal already. By the way, what's the department supersedes the retention?

[RobbingCdnsInc]

Cannot tell whether you are complaining?? or what.... to me it is pretty good deal already. By the way, what's the department supersedes the retention?

Well if you look further into my posts you'd understand ;)

Lets just say that I've had enough of their mistreatment when it comes to client (un)care.

Anyone who's dealt a lot with Robbers would understand..

[Infinitum]

Well if you look further into my posts you'd understand ;)

Lets just say that I've had enough of their mistreatment when it comes to client (un)care.

Anyone who's dealt a lot with Robbers would understand..

I believe many of us understand the difficulty in dealing with Rogers from time to time, but this department that you are mentioning still isn't clear.

I've looked into your posts and really don't follow what department you can be alluding to besides the Customer Relations department.
Could you please spell it out for some of us?

[RobbingCdnsInc]

hehe, well they'll only deal with you if you have a whole pile or 'all' services with them (i.e. they deal with 'every' service together).

But really, for the amount of money I spend, Robbers isn't worth it.

They're known by various names...Consolidated Customer Relations is one of them..

People might want to take heed with the fact that they generally only deal with you, or want to deal with you if you have multiple (I don't think 2 cuts it for most of those reps) services.

[MS MSP]

I just renewed my contract with Rogers in March, and I got a new phone. I want a BlackBerry, do you think if I call retentions I might be able to get one? What do I have to say?


Simple, you're not eligible for a HUP after only 7 months on a new plan.

I would check the BST section, ebay, Craigslist, Kijiji or HOF for a private sale BB.

[maxaudet]

There is an error on Roger's Web site (French part anyway) ... The $30 plan now includes unlimited calling starting from 6PM instead of 9PM.

I just called Rogers and they gave it to me but told it was an error...

So you save $7 ... Hurry up before it's gone

(Searched forums but can't find another post about this, sorry if double post)

[deeman101]

What more do you want? It really depends on your situation and a whole bunch of factors (ie. how long you been with them? Are you on a contract? Are you almost done your contract? etc...). It differs from each person to person and from each rep to rep.

So in short, call again be nice and be patient.

Ive been with rogers for 5 yrs, I have 1.5yrs left on my contract, and Ive never been late on a payment. Ive also never done a HUP, I am saving that for the BB onyx. I want to bring the price down to $50 instead of $60 a month. My friend who used to work at retentions (and who got me my current plan) said I could do it for $47.50 all in with tax.

[KrayZeeMofo]

Ive been with rogers for 5 yrs, I have 1.5yrs left on my contract, and Ive never been late on a payment. Ive also never done a HUP, I am saving that for the BB onyx. I want to bring the price down to $50 instead of $60 a month. My friend who used to work at retentions (and who got me my current plan) said I could do it for $47.50 all in with tax.

ya, must be good to know some1 on the inside :)

[deeman101]

ya, must be good to know some1 on the inside :)

Ya, except he does not work there anymore. Hence my situation.

[mizermalice]

rogers has screwed up my bill so many times, and i've paid more than i've should've on several occassions due to a lack of time and patience from being put on hold. but because of my current plan, all is forgiven.

my plan roxors everybody's boxors

250 minutes/Unlmt Evenings and Wknds starting at 6pm
Caller ID
Enhanced Voicemail
Detailed Billing
100 LD minutes

Caller ID Credit
Voicemail Credit
$10/month Credit
15% off Credit (Wireless is the only service I have with Rogers right now)

Cost:
$25 + SAS + 911
- all credits + tax
= $21.57 (tax included)

shoutout to the guy who got this thread started in 2006. I got my plan in 07.

cheaaaah boi

[TeriyakiJack]

Finally commited myself to another 3years on Rogers last night.

250mins
100 bonus minutes
Caller ID
500 txts
150mb Data

$35 Voice + Data
$6.95 SAF
$0.50 911

Total = 42.45
Taxes = $5.09

Total after taxes = 47.54

iPhone 3GS for 274+tax.

The Data is a little low, but I'll cope with it for now.

[iamdman]

rogers has screwed up my bill so many times, and i've paid more than i've should've on several occassions due to a lack of time and patience from being put on hold. but because of my current plan, all is forgiven.

my plan roxors everybody's boxors

250 minutes/Unlmt Evenings and Wknds starting at 6pm
Caller ID
Enhanced Voicemail
Detailed Billing
100 LD minutes

Caller ID Credit
Voicemail Credit
$10/month Credit
15% off Credit (Wireless is the only service I have with Rogers right now)

Cost:
$25 + SAS + 911
- all credits + tax
= $21.57 (tax included)

shoutout to the guy who got this thread started in 2006. I got my plan in 07.

cheaaaah boi

Won't last, they will find someway to take it all away from you. Just like they did when I got my letter in the mail saying the my 15% Better Choice Bundle was coming to an end, never thought they could do that but they did.

[MizTEcK]

250+100
8pm eve/wknd
2500 txt
VM
CID
R2R
100 LD

$15 + taxes

[mizermalice]

Won't last, they will find someway to take it all away from you. Just like they did when I got my letter in the mail saying the my 15% Better Choice Bundle was coming to an end, never thought they could do that but they did.

lies! why must you dash my dreams and hope

[iamdman]

lies! why must you dash my dreams and hope

lol. well i really hope they don't try to touch your plan but you never know. I think Rogers actually has meetings to figure out how they can take stuff away from us instead of give us better service.

[mattt33]

lies! why must you dash my dreams and hopeI really don't see the plan being that outrageous to warrant being taken away - for bare bones, good plan nonetheless!

[pulse988]

I just renewed my contract with Rogers in March, and I got a new phone. I want a BlackBerry, do you think if I call retentions I might be able to get one? What do I have to say?

I tried calling a few months ago (didnt try retentions) and the rep said I am not eligible for any hardware upgrades until 2011, so I am stuck with the phone unless I want to buy the new phone outright.

I really want a BlackBerry, though...and my friend got a new phone in May and it broke...so somehow she phoned retentions and got a BlackBerry!

How do I do it? Please help

[hallekz]

Is it true the retentions department doesnt offer the iPhone 3GS?
I wanted to upgrade thru them cause my 3 years arent up yet so
I wanted the disccount from them but a lady told me they dont offer the 3GS only the 3G, also I already got a good retentions plan for voice if I decide to upgrade to the Iphone what is the cheapest data plan I can add to my account.
Thanks in advance.

[bluevektor]

Is it true the retentions department doesnt offer the iPhone 3GS?
I wanted to upgrade thru them cause my 3 years arent up yet so
I wanted the disccount from them but a lady told me they dont offer the 3GS only the 3G, also I already got a good retentions plan for voice if I decide to upgrade to the Iphone what is the cheapest data plan I can add to my account.
Thanks in advance.

That's definitely a lie. I ordered my 3GS through retentions. I ended up canceling that order and picking one up in-store, but they are definitely able to order it for you.

[RMaini]

Hi there, its my first time writing so im sorry if i worte in the wrong place. Basically we have a family plan an we have four phones on it. Each phone gets about 200 minutes, free after 6, free PHONE to PHONE calling, 100 free long distance,per minute billing and all this came to about $41.81 including taxes SAF. We have been with rogers for three years and now would like a much better deal.

I am now looking for a phone that has called id, unlimited text, atleast 150 minutes, free after 6, free rogers to rogers and voicemail if possible. I would prefer not to pay over $35 dollars in total. Thx.

[hoon]

rogers has screwed up my bill so many times, and i've paid more than i've should've on several occassions due to a lack of time and patience from being put on hold. but because of my current plan, all is forgiven.

my plan roxors everybody's boxors

250 minutes/Unlmt Evenings and Wknds starting at 6pm
Caller ID
Enhanced Voicemail
Detailed Billing
100 LD minutes

Caller ID Credit
Voicemail Credit
$10/month Credit
15% off Credit (Wireless is the only service I have with Rogers right now)

Cost:
$25 + SAS + 911
- all credits + tax
= $21.57 (tax included)

shoutout to the guy who got this thread started in 2006. I got my plan in 07.

cheaaaah boi

You're plan is ok. I wouldn't say it beats out everyone's. lol. You have only a few extra features.

I'd say this one is better.

250+100
8pm eve/wknd
2500 txt
VM
CID
R2R
100 LD

$15 + taxes

[tyco1990]

well i was able add data to plan for $10, so my plan is now:

500 weekday
U/L E/W at 6pm
U/L incoming
U/L R2R
2500text/VM/CID
100LD
500 mb data

$30+SAF+911+tax = $42.27

[necroplasm]

Hey guys, I called today because I was hoping to get the Iphone.

I was really torn between the 3gs and the new Storm 2 coming out, but at the end of the day, even if the Storm is good, I think the iphone better suits me needs.

Anyways, I was paying like 80 bucks a month for some nation wide my5 package.

I called today and this is what I managed to get.

250 Day time
Unlimited Eve/Weekend after 6
Unlimited text, video, picture
1000 Canadian Long Distance
Voicemail, Call Display
500 megs data

All in all, I'm looking at about $80 taxes and everything. This seems quite a bit higher than some of the other data packages I've seen on here. I've only been with rogers for a year and a half so I dunno if that has something to do with it. I called two different times and they wouldnt budge past this.

However, I am signing up to data which I didnt previously have, and signing for another 3 years. Based on that, I feel like I could have done better even tho I've only been with them for a year and a half.

At the time I thought I was getting a pretty good deal, I'm getting long distance, and data, for no more than what I was already paying.

Any opinions?

[deeman101]

well i was able add data to plan for $10, so my plan is now:

500 weekday
U/L E/W at 6pm
U/L incoming
U/L R2R
2500text/VM/CID
100LD
500 mb data

$30+SAF+911+tax = $42.27

Thats an insane deal. How did you manage get this?

[deeman101]

Hey guys, I called today because I was hoping to get the Iphone.

I was really torn between the 3gs and the new Storm 2 coming out, but at the end of the day, even if the Storm is good, I think the iphone better suits me needs.

Anyways, I was paying like 80 bucks a month for some nation wide my5 package.

I called today and this is what I managed to get.

250 Day time
Unlimited Eve/Weekend after 6
Unlimited text, video, picture
1000 Canadian Long Distance
Voicemail, Call Display
500 megs data

All in all, I'm looking at about $80 taxes and everything. This seems quite a bit higher than some of the other data packages I've seen on here. I've only been with rogers for a year and a half so I dunno if that has something to do with it. I called two different times and they wouldnt budge past this.

However, I am signing up to data which I didnt previously have, and signing for another 3 years. Based on that, I feel like I could have done better even tho I've only been with them for a year and a half.

At the time I thought I was getting a pretty good deal, I'm getting long distance, and data, for no more than what I was already paying.

Any opinions?

Thats a bad plan man. There is no big discounts on your account. Thats the standard plan. I was just talking to my friend that used to work in CR. This is what he told me.

Standard retention for data:

350 daytime
R2R
6pm eve/wknd
CallerID
500mb data

$45/month -> $52.58 after saf/911

They refused to give me anything and started patronizing me for hesitating on "such a good deal" :rolleyes:. I might actually leave Rogers over this.

[hoon]

well i was able add data to plan for $10, so my plan is now:

500 weekday
U/L E/W at 6pm
U/L incoming
U/L R2R
2500text/VM/CID
100LD
500 mb data

$30+SAF+911+tax = $42.27

Wow!! Nice plan!! Very nice indeed.

[ofiveo]

Hey guys, sorry if this has been answered, a lot to search for.
Do I have to extend my contract if I choose to accept a retentions offer?
Thans

[necroplasm]

Thats a bad plan man. There is no big discounts on your account. Thats the standard plan. I was just talking to my friend that used to work in CR. This is what he told me.

Standard retention for data:

350 daytime
R2R
6pm eve/wknd
CallerID
500mb data

$45/month -> $52.58 after saf/911

They refused to give me anything and started patronizing me for hesitating on "such a good deal" :rolleyes:. I might actually leave Rogers over this.

So essentially I'm paying 30 bucks more than you for 1000 LD minutes and unlimited text. lol

Well I just did it today. Can I call back and change my mind? And what do I say to get a better plan?


She started with

$25
250 day time
unlimited evening weekends 6 pm
unlimited text
caller id and vm

$5 1000 LD

I guess its the data where they're getting me.
I'm gonna have to call back, hopefully Im not committed and it can be changed

[next_godfather]

500 daytime minutes
Even/wknd 5pm-7pm
Free incoming
Rogers 2 Rogers
Caller ID
Voicemail
2500 text
1000 cdn. long distance minutes

total after tax $35.54

[dex126]

Hey guys,

Really looking to get an iPhone and data plan for 70 or under... I'm wondering if someone could provide some advice on how to best word my demands :)

I'll give you some background of my current plan...

I've been a Rogers Wireless customer for 7 years now....

My current plan (set to expire Feb 2010) is as follows:

250 Weekday Minutes
Evenings and Weekends after 6pm
100 Long Distance
75 Outgoing Test Messages
Enhanced Voicemail
Call Display
Call Waiting
Rogers to Rogers

All in with SAF is $44.81...

Based on what I've seen this is not all that great, and is actually a retention plan that was offered about 3 years ago now.

I called in August at the lady in retentions made me try to believe that my plan was already amazing and what could do for me was change my Rogers to Rogers to Free Incoming but nothing she could do about data...

I'm thinking this is pure BS...should I wait until my contract actually expires for ultimate leverage or call back and see if someone else can help me out?

Thanks in advanced!

[waljo88]

That $42 deal

I just recently got a BB retentions plan.

One quick question. I understand I get unlimited emails and messenger service.

Is this BB service free for me only in the GTA, or is it all across Canada.

My friend has an Iphone and for her $30/mth Fido data plan, its free for her across Canada.

I just went to Ottawa and I don't want to get killed on the next bill.

[Pro]

Is it true the retentions department doesnt offer the iPhone 3GS?
I wanted to upgrade thru them cause my 3 years arent up yet so
I wanted the disccount from them but a lady told me they dont offer the 3GS only the 3G, also I already got a good retentions plan for voice if I decide to upgrade to the Iphone what is the cheapest data plan I can add to my account.
Thanks in advance.

It isn't entirely true. I tried calling in and was able to get them to give me a early HUP. I asked for the Iphone 3GS and they said it isn't in their system and they can't give it to me *bool******. Yet I called in for my GF's account and got the early HUP for her too and she is elgible for an Iphone 3GS at 299. We both signed our contracts at the same time last year and upgraded to the Iphone 3G at the same time. So it all depends on who you are/your account standings and which rep you get because some of them are straight tight asses.

Hey guys, sorry if this has been answered, a lot to search for.
Do I have to extend my contract if I choose to accept a retentions offer?
Thans

99% of the time, yes!

[Jonavin]

There isn't any roaming charges within Canada. It's only when you leave the country. The only fees that applies are long distance charges when you're
outside your home area. I'm hoping the new carriers put an end to that as well.

[wchengw]

So essentially I'm paying 30 bucks more than you for 1000 LD minutes and unlimited text. lol

Well I just did it today. Can I call back and change my mind? And what do I say to get a better plan?


She started with

$25
250 day time
unlimited evening weekends 6 pm
unlimited text
caller id and vm

$5 1000 LD

I guess its the data where they're getting me.
I'm gonna have to call back, hopefully Im not committed and it can be changed


500mb is only $25. Even with what she started with, you are looking at about $70 after tax. $80 is way too much

[necroplasm]

500mb is only $25. Even with what she started with, you are looking at about $70 after tax. $80 is way too much


What kinda price should I be able to get? Best case scenario and acceptable scenario

[Octavius]

What kinda price should I be able to get? Best case scenario and acceptable scenario

With data, you should be paying no more than 60 / month after fees and taxes. Many here have posted getting pretty good deals with a decent amount of data for 45 some bucks. If you're paying more than 60/month, you're getting (moreso) ripped off.

It all depends on the CSR, what type of day they've had, and how charming you are on the phone with them.

[shopper-X]

That $42 deal

I just recently got a BB retentions plan.

One quick question. I understand I get unlimited emails and messenger service.

Is this BB service free for me only in the GTA, or is it all across Canada.

My friend has an Iphone and for her $30/mth Fido data plan, its free for her across Canada.

I just went to Ottawa and I don't want to get killed on the next bill.

There are no Roaming charges for Voice or Data within Canada. There is Long Distance on voice outside your Local Calling Area, but no extra fees for data.

[Mclovin]

Can you get a Crackberry/HTC magic without a data plan?

[shopper-X]

Can you get a Crackberry/HTC magic without a data plan?

Yes, if you pay full retail or buy it from someone.
All the Canadian carries and most US carries have moved to a required data plan for all phones they consider "smartphones". I think the only smartphone you can without a data plan with a little work is the Blackberry 8220 Pearl Flip. Other then that, you'll have to try really hard.

[deeman101]

Isn't the Customer Relations open on the weekends? Apparently they're closed and I have to call back during regular hours. :confused:

[Scav]

well i was able add data to plan for $10, so my plan is now:

500 weekday
U/L E/W at 6pm
U/L incoming
U/L R2R
2500text/VM/CID
100LD
500 mb data

$30+SAF+911+tax = $42.27

I was hoping for something like this but figured they wouldn't go for it as I'm asking for the Iphone 3GS at the 199 promo price. Did you get a smartphone at the same time you got this plan?

[dmak]

Can you get a Crackberry/HTC magic without a data plan?

you can get the older curve

[hallekz]

some quick questions might be noob questions but anyways hope you can shed some light into this:
I just got a good retentions plan for both my lines on the couples/family plan.
Basically everything I wanted for 51.98 tax n everything included, then I thought since Im tier 4 or 5 I can get a cheap Iphone 3gs so I am refusing the w760 they sent me on thursday and negotiating a $175 or $199 iphone on wednesday after they receive the w760 back. To get the iphone I called today n agree on a data plan of 500mb for $20 more per month (25-5credit).
Now, I just found out about this Ulimited mobile browsing for non smart phones for 10 dollars that lets you use facebook,google maps, myspace, even youtube streaming unlimitedtly.
So my question is, Can I change the $20 data plan for the $10 Ulimited mobile browsing on each line? and can I get credited some $$ on this? Of course I wouldnt ask for the iphone anymore but I would get 2 w705a which come with youtube, facebook apps on the phone.
Also how does it differ form a data plan, I know it might be slower that a smarthpone but .... with the $20 data plan I only get it for one of the lines.
any help is appreciated.

[Aznkid2000]

some quick questions might be noob questions but anyways hope you can shed some light into this:
I just got a good retentions plan for both my lines on the couples/family plan.
Basically everything I wanted for 51.98 tax n everything included, then I thought since Im tier 4 or 5 I can get a cheap Iphone 3gs so I am refusing the w760 they sent me on thursday and negotiating a $175 or $199 iphone on wednesday after they receive the w760 back. To get the iphone I called today n agree on a data plan of 500mb for $20 more per month (25-5credit).
Now, I just found out about this Ulimited mobile browsing for non smart phones for 10 dollars that lets you use facebook,google maps, myspace, even youtube streaming unlimitedtly.
So my question is, Can I change the $20 data plan for the $10 Ulimited mobile browsing on each line? and can I get credited some $$ on this? Of course I wouldnt ask for the iphone anymore but I would get 2 w705a which come with youtube, facebook apps on the phone.
Also how does it differ form a data plan, I know it might be slower that a smarthpone but .... with the $20 data plan I only get it for one of the lines.
any help is appreciated.

I think you are able to change it in a certain amount of time?? Not too sure.

Also is it just me or is it getting kind of hard to get a relation plan???

I am tryin to get my friend a decent plan for his phone but they keep telling me about the 25$ is cheapest and add 7$ for this and that.

[hallekz]

I know .... since thursday night I've called 4 times and got a sligthly better deal on each call ... this last time I called in the afternoon the rep told me I was getting too many credits ($40total on the base lines $65) plus free 6pm evenings for both lines ($14) and that If I wanted to ask for more his manager would take away all my credits and flag my account for future calls .... so I said I actually wanted to add data for Im planning to get an Iphone instead of the walkman phone. So he offered me $25 for 500 mb - $5 credit on it ... I said I'd take it if you credit me $10 he said no way you got too many credits ... finally he knowed off the $7 they were charging me for 6pm unl on 1 of the lines. So thats what I got right now $74.76 tax included with 500mb on one line which could be an iphone ..... but still nobody has answered if $10 Ulimited mobile brwosing on both lines is better than 1 iphone with 500mb n a walkman phone without internet (except wifi). Plz ppl that have ULMB I need you input.

[mushy_eyes]

I know .... since thursday night I've called 4 times and got a sligthly better deal on each call ... this last time I called in the afternoon the rep told me I was getting too many credits ($40total on the base lines $65) plus free 6pm evenings for both lines ($14) and that If I wanted to ask for more his manager would take away all my credits and flag my account for future calls .... so I said I actually wanted to add data for Im planning to get an Iphone instead of the walkman phone. So he offered me $25 for 500 mb - $5 credit on it ... I said I'd take it if you credit me $10 he said no way you got too many credits ... finally he knowed off the $7 they were charging me for 6pm unl on 1 of the lines. So thats what I got right now $74.76 tax included with 500mb on one line which could be an iphone ..... but still nobody has answered if $10 Ulimited mobile brwosing on both lines is better than 1 iphone with 500mb n a walkman phone without internet (except wifi). Plz ppl that have ULMB I need you input.

It depends what you would use it for. I have the unlimited mobile browsing, and I love it! Only $10 (plus CID, voicemail, and 2500 texts), and I can go on pretty much every site + GPS + Youtube. There are some restrictions... I don't think you can go on sites that require Java or something? (Not a big computer techie...)

[Eeric]

I'm two years into my retention plan, and called in today to see the price for a SE C905a on a HUP. They said they're outta stock so they cant see the price, but I'm eligible for a "customer relations price". Any idea if this is more/equal/less than the 3year new customer price? My plan is a dumbphone plan for about $25/month +SAF/911/tax.

Also they said you can't agree on a price, then pick up the phone in a store anymore, they have to mail it to you for HUP. Can someone confirm this or was the rep being silly? (last time around I confirmed a price with retentions and picked up a phone in store)

[J_u_n_i_o_r_3]

Anyone think i can get a upgraded after getting one 4 months ago?

[Jonavin]

Anyone think i can get a upgraded after getting one 4 months ago?

You can get an upgrade after a day... but just don't call too often because your account will be flagged. After 4 months, you are completely safe from that.

[J_u_n_i_o_r_3]

You can get an upgrade after a day... but just don't call too often because your account will be flagged. After 4 months, you are completely safe from that.

Thanks for the reply

[bestknightmare]

You can get an upgrade after a day... but just don't call too often because your account will be flagged. After 4 months, you are completely safe from that.

do they ever take out the flags?
i've called about 9 times in the past month to get my renewal (which I did already, so probably wont call them for another 2.5 years). Will they take off the flag then?

[J_u_n_i_o_r_3]

do they ever take out the flags?
i've called about 9 times in the past month to get my renewal (which I did already, so probably wont call them for another 2.5 years). Will they take off the flag then?

Did you get the renewal?

[bestknightmare]

Did you get the renewal?

yse i got the renewal 3 yr contract. but i called 9 times in a month to get it. so most likely i am already flagged.
just wondering 3 years down the road. will they take it off

[hallekz]

It depends what you would use it for. I have the unlimited mobile browsing, and I love it! Only $10 (plus CID, voicemail, and 2500 texts), and I can go on pretty much every site + GPS + Youtube. There are some restrictions... I don't think you can go on sites that require Java or something? (Not a big computer techie...)

Thanx for ur response; that package of $10 that you have is it a $15 package with $5 credit? So basically I can check my email post on forums like this one and do youtube, google maps n everything as long as my phone supports it right?, thats what I understood in HoFO, If it is so, I think Im gonna ask for 2 W705a one for me n one for my girl. This phone is said to have dedicated facebook buttom, youtube as an app and google maps too i believe. Or can I do a better phone? any suggestions?

I'm two years into my retention plan, and called in today to see the price for a SE C905a on a HUP. They said they're outta stock so they cant see the price, but I'm eligible for a "customer relations price". Any idea if this is more/equal/less than the 3year new customer price? My plan is a dumbphone plan for about $25/month +SAF/911/tax.

Also they said you can't agree on a price, then pick up the phone in a store anymore, they have to mail it to you for HUP. Can someone confirm this or was the rep being silly? (last time around I confirmed a price with retentions and picked up a phone in store)


They told me the same thing first 2 calls .... then I told 'em my friend picked up his Iphone at the apple store ... and they said It can be done only on Iphones .... problem is that their stock is usually low and for example they dont have the w705a yet ... they told me to keep checking with them until it arrives cause thats the only way I can get it at a retentions plan ... otherwise I'd have to pay like 350 bucks to HUP at store or thru regular reps.

[Rapier Phoenix]

Has anybody had any luck trying to get Rogers to cancel your existing System Recovery Fee and substitute it with the lower priced GOVERNMENT REGULATORY RECOVERY FEE?

Apparently this is something new since October 5 that all new phone plans no longer have the 6.95 system access fee.

I just called Rogers (mind you on a weekend so i might not have had any real customer retentions help) and they said the only way you can get away from system access fee is to cancel your whole retentions phone plan and sign up brand new again.

Ideally all I want is my existing retentions plan to go down another couple of bucks and replace the system access fee. You think this is possible?

http://www.rogers.com/web/content/grrf?cm_mmc=Redirects-_-Consumer_Wireless_Eng-_-regulatory%20fee-_-regulatoryfee

[shopper-X]

Has anybody had any luck trying to get Rogers to cancel your existing System Recovery Fee and substitute it with the lower priced GOVERNMENT REGULATORY RECOVERY FEE?

Apparently this is something new since October 5 that all new phone plans no longer have the 6.95 system access fee.

I just called Rogers (mind you on a weekend so i might not have had any real customer retentions help) and they said the only way you can get away from system access fee is to cancel your whole retentions phone plan and sign up brand new again.

Ideally all I want is my existing retentions plan to go down another couple of bucks and replace the system access fee. You think this is possible?

http://www.rogers.com/web/content/grrf?cm_mmc=Redirects-_-Consumer_Wireless_Eng-_-regulatory%20fee-_-regulatoryfee

Old way: SAF of $6.95
New way: Government Regulatory Recovery Fee $2.58 (ON) + $5.00 increase to all voice plans = $7.58.

Rogers Wireless Drops System Access Fee, but Hikes Rates (http://www.soonews.ca/viewarticle.php?id=22462)

...
Don't start celebrating with a Dollarama shopping spree, however. To the surprise of almost nobody, Rogers has decided to offset the loss of that $7 by the introduction of a new "regulatory recovery fee", to range between $2.46 and $3.46. Oh, and they're also jacking up their rates across the board by five bucks.
...

[samm]

Old way: SAF of $6.95
New way: Government Regulatory Recovery Fee $2.58 (ON) + $5.00 increase to all voice plans = $7.58.

Rogers Wireless Drops System Access Fee, but Hikes Rates (http://www.soonews.ca/viewarticle.php?id=22462)

I must say, Rogers is pretty impressive at doing things like this.

[bestknightmare]

It depends what you would use it for. I have the unlimited mobile browsing, and I love it! Only $10 (plus CID, voicemail, and 2500 texts), and I can go on pretty much every site + GPS + Youtube. There are some restrictions... I don't think you can go on sites that require Java or something? (Not a big computer techie...)

whats the difference between this unlimited mobile browsing and the data plan?

[hallekz]

whats the difference between this unlimited mobile browsing and the data plan?

I wanna know more about it too, somebody care to elaborate or post a link with the differents, pros-cons.
thanx.

[Jonavin]

The only reason to switch is if you really want call forwarding and don't already have it in your plan. Otherwise you are paying more to switch from SAF to GRRF.

[bubble.tea]

$10 unlim on-device browsing: Eligible to ROGERS BRANDED/BOUGHT cellphones ONLY (Dumbphones). You can do ANYTHING YOU WANT with data.

Data plan: For *ALL* smartphones AND dumbphones
$25/500mb
$30/1Gb
or remaining various options.
$15/unlim email for BB only

[darkzeal0tx]

Same here, cant do **** with the my10 attached to my plan..

Should I be able to get some credits or none at all? They were telling me that there was no such thing as "credits" :confused: Thank you!


btw will anyone suggest how to switch to a regular retentions plan? i tried but always get worst deals. Plus if you do so do you have to commit to new term.?


Also, one last question, can we use unlimited "mobile browsing" on smartphones by using wap connection and not the normal internet gateway.

[bestknightmare]

$10 unlim on-device browsing: Eligible to ROGERS BRANDED/BOUGHT cellphones ONLY (Dumbphones). You can do ANYTHING YOU WANT with data.

Data plan: For *ALL* smartphones AND dumbphones
$25/500mb
$30/1Gb
or remaining various options.
$15/unlim email for BB only

sorry, i still dont understand.
So i've got a sony W705a Rogers Branded phones that is capable of online, so i can get the $10 unlimited browsing instead of the expensive $30 data plan? the only difference is that i cant tether it to a laptop or anything right?

[Kakarot]

Unfortunately for me... I have always been a pay whatever you are asking kind of person.... but I keep reading about all of these retention plans.... but If I like the service I am getting... what do I complain about to get a better price? lol....
Obviously if I can get the same for less... or better... that would be ideal...

also, if I am already a subscriber... can I buy someones retention plan? I pay $105 a month on average

this is my current plan

MY5 25 - $25.00

* 100 Bonus Minutes
* Unlimited Incoming Calls Opt.
* 250 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* 50 Minute Bonus
* 50 Minute Bonus

Data 6 gig $30


Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing
* MY5 + Canada Wide
* 1000 Picture or Video Msgs.
* 2500 Sent/Unl. Received Txt


Additional Charges**

* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly


Discount(s)

* Activation Fee Credit
* Monthly Plan Credit
* 33.3% Disc VMail to Text
* 33.3% Value Pack Add-on Disc.

thx

[hallekz]

sorry, i still dont understand.
So i've got a sony W705a Rogers Branded phones that is capable of online, so i can get the $10 unlimited browsing instead of the expensive $30 data plan? the only difference is that i cant tether it to a laptop or anything right?

Yes I think thats the main reason .... and smart phones or debrandeds phones cannot get the $10 UMB; also I believe that this plan would let you browse the web but at slower speeds than with a data plan although someone on HoFo said it helps a lot if you have a 3G phone.

Also bestknightmare, How do you like the W705a ? any thing you hate about it so far? I find is the perfect phone for the $10 UMB plan since it has facebook and youtube apps embedded on the phone and I think you can acces google maps with it too ... so you can use the $10 UMB plan at its full potential.
Im debbating wether to get an Iphone for me with a $20 (25-5) data plan and a W705a for my girl without internet (just to browse thru wifi).
Or to get 2 W705a for us plus the $10 UMB for both phones.
Hence my question would you choose this phone again if you were to upgrade tomorrow .... cause I rather have 2 phones to be switching and trying em if I get bored with one ... but features wise the W705a seams like the best choice to take advantage of the $10 UMB plan.
Thanks 4 ur reply.

[bubble.tea]

Unfortunately for me... I have always been a pay whatever you are asking kind of person.... but I keep reading about all of these retention plans.... but If I like the service I am getting... what do I complain about to get a better price? lol....
Obviously if I can get the same for less... or better... that would be ideal...

also, if I am already a subscriber... can I buy someones retention plan? I pay $105 a month on average...

Just read back about a hundred or two hundred posts., you'll pick itup.

You can assume another contract, or 'buy' or whatever you want, but of course you'd now how one more contract in your name.

You have to also keep in mind that you are already $10~$15 LOWER than a comparative plan another person in the country is getting because the Peg is one of the 'small market' areas which have the default cheaper plans which nobody else gets at that price.

[lamerking]

I have been with Rogers for 5 years and have been out of contract since 2007. I have never upgraded my phone through them and instead bought a used unlocked blackberry pearl. I was on a corporate plan when I started but I no longer work for the company so I just kept the plan.

My situation: I live in southwestern Ontario and I go to school in Michigan. I have been looking for employment in the US and I do not want to be on contract if I receive a job offer.

After reading this thread, I decided to call to see what kind of plan I can get. My current plan:

200 Wkday/Unltd Wkend incl CID, CF, CW, VM (corporate) $18
Unltd Evenings 6pm $5
200 Text Messages $5
500MB Data $25
SAF $6.95
911 $0.50
TOTAL: $60.45 + tax = $68.31

The plan they offered me:

200 Wkday
Unltd Evenings & Wkend 8pm
Call Display / Voicemail
100 CAD long distance
50MB Data (not 500)
200 text messages
Regulator Fees
TOTAL: $37..58 + tax = $42.47

This was based on a 1 year contract. I told them that I don't want to be on contract only because of my job situation. It also looks like they just downgraded my current plan from 6pm to 8pm start, and 500MB to 50MB, and added in 100 CAD long distance which i'll never use.

I have seen on here what others have been offered and I understand most are contracted plans but just gauging thoughts of the plan that was offered to me.

I told them I was gonna cancel because of the attractive plans Bell & Telus have been offering and the fact that they are going GSM in the future. The Rogers rep told me that only one of Telus' phones is going GSM. Not sure if there is any truth to this.

Any help and thoughts would be appreciated.

Thanks!

-Jeff

[bestknightmare]

Also bestknightmare, How do you like the W705a ? any thing you hate about it so far? I find is the perfect phone for the $10 UMB plan since it has facebook and youtube apps embedded on the phone and I think you can acces google maps with it too ... so you can use the $10 UMB plan at its full potential.
Im debbating wether to get an Iphone for me with a $20 (25-5) data plan and a W705a for my girl without internet (just to browse thru wifi).
Or to get 2 W705a for us plus the $10 UMB for both phones.
Hence my question would you choose this phone again if you were to upgrade tomorrow .... cause I rather have 2 phones to be switching and trying em if I get bored with one ... but features wise the W705a seams like the best choice to take advantage of the $10 UMB plan.
Thanks 4 ur reply.

The W705a is a pretty nice phone, has everything i need, WiFi, great Mp3 player, ability to install any games i download. I've never used the facebook, google build in apps since i dont have the UMB. But i can imagine with it, you can use google maps with signal tower triangulation and use it similar to GPS.

I've heard from review that the WiFi is fairly unstable and range is short. I havnt had that problem, since my house's router is right outside my room.
My deal with this phone is that i wanted the cheapest plan possible, so if money isnt a problem for you, go with the iphone and see what the big fuzz is about. If you decide on the W705a, see if you can get it for $30 + $35 admin fee (which they wouldnt waive for me), which I thought was pretty cheap. They said I can't use the $50 HUP Rebate, but i'll try it anyways

[ECBomb]

whats the difference between this unlimited mobile browsing and the data plan?

my understanding is that unlimited mobile browsing can only be used if you use a phone bought from rogers (where unbranded phones that you buy for a good couple hundred bucks these days will not be able to access them). on top of that, the websites you go on will be the "mobile" versions designed specifically for mobile browsing. Basically a "dumbed down" version of sites compared to how you would see them when on your desktop/laptop.

As for data plan, you will be able to browse ACTUAL websites (the same way you see the sites when on your desktop/laptop). The full content of each site is there and it's not a "dumbed down" version. Note that your phone needs to support Flash in order to see Flash content when you browse. So if there are certain things that you can't see on your phone EVEN with data plan, it most likely means your phone does not have Flash.

Hope that was simple enough to understand!

[dex126]

Ok, I'm really beginning to think I'm getting the runaround. Just got off the phone with customer relations and the "best" plan they could give me was one of their plans they offer to anyone.

I'm very polite on the phone and they just aren't budging. This is what they "offered" me.

300 Weekday Minutes
Evenings and Weekends at 6pm
Call ID
Voicemail
2500 Outgoing Txt Messages
500mb Data
100 Long Distance
Unlimited incoming

for a whopping.... $79.58 all in

I asked them if there is anyway to give me a credit for unlimited incoming or weekends starting at 6pm and they said no "as of of October 5, we are no longer allowed to do that".

I've been a customer for 7 years now, my contract is up in Feb, and have my internet with them as well. Is there any other tactics you suggest which might be successful?

[ECBomb]

Ok, I'm really beginning to think I'm getting the runaround. Just got off the phone with customer relations and the "best" plan they could give me was one of their plans they offer to anyone.

I'm very polite on the phone and they just aren't budging. This is what they "offered" me.

300 Weekday Minutes
Evenings and Weekends at 6pm
Call ID
Voicemail
2500 Outgoing Txt Messages
500mb Data
100 Long Distance
Unlimited incoming

for a whopping.... $79.58 all in

I asked them if there is anyway to give me a credit for unlimited incoming or weekends starting at 6pm and they said no "as of of October 5, we are no longer allowed to do that".

I've been a customer for 7 years now, my contract is up in Feb, and have my internet with them as well. Is there any other tactics you suggest which might be successful?

that's pretty weak on their part. i guess i'm lucky i extended my contract back in april then. not really a way to go around it, but i think you should threaten (in a polite way) that you're leaving them and see what they offer up.

cuz i got really pissed off for one of my lines (when i wanted to change to prepay cuz we dont use it much, yet retaining our #). i had an offer that i liked but did not commit right on the spot, and the next day i called back, the rep (in a not so obvious way) said that they cannot offer me what the last rep put in to the system. i was furious! the whole process i dealt with 4 customer relations reps and only 1 was able to retain my business. except the other 3 screwed it up. so...in your face rogers!

i really am considering fido now after my contract's up unless i can get something really good from rogers next time around. their reps (customer relations included) do a terrible job of meeting customers' needs. they're obviously overcharging and their "standard" retentions now is by far a joke. rogers need to get their act together or more of your customers will leave for telus or bell (once they get the iphones) or any of the new carriers coming in.

[mastercool]

i consider my rogers plan to be pretty good (non-retention). This is what I'm getting:

$10 Mega Promotional Plan
250 weekday minutes
unlimited evenings/weekends with early 6pm calling credited
unlimited rogers to rogers calling

$30 blackberry data value pack
500 mb of data
10000 sent/received text video/picture
caller id
voicemail
whocalled

Discounts:
$20 monthly plan credit
6pm early calling credit
activation credit

When all is said and done i'm paying $37.45+tax. Since I'm from the peg, I pay a flat rate of $41.94 for my bill a month :P

Seems like most people here pay upwards of $60 for the same thing I'm currently getting. All I can say is, what a rip off.

[speeeeee]

Just got off with Retentions:

offered me this:

Iphone 3gs 16 gig for 199.00

My 5 Local
EVE after 6
250 daytime mins
VM
Call id
100LD
500 meg Data

$68.45 + taxes... Seems pretty crap to me ! what you think?

This amount is with them giving me a couple differnt $5.00 discounts. My Contract ends in january so they gotta do better than that or im looking around elsewhere !

[lamerking]

i consider my rogers plan to be pretty good (non-retention). This is what I'm getting:

$10 Mega Promotional Plan
250 weekday minutes
unlimited evenings/weekends with early 6pm calling credited
unlimited rogers to rogers calling

$30 blackberry data value pack
500 mb of data
10000 sent/received text video/picture
caller id
voicemail
whocalled

Discounts:
$20 monthly plan credit
6pm early calling credit
activation credit

When all is said and done i'm paying $37.45+tax. Since I'm from the peg, I pay a flat rate of $41.94 for my bill a month :P

Seems like most people here pay upwards of $60 for the same thing I'm currently getting. All I can say is, what a rip off.

This is a very impressive plan. When did you get this? Was it through a special promotion?

[RMaini]

Hey guys, rogers gave me this deal if i renew my contract, but im not sure if i should take it or not...let me know, i mainly need the plan for talk and text so here it is!!

250 + 50 bonus minutes
Caller id: YES
Voicemail: YES
Eve/weekend 6 pm-7am
100 LD minutes
UNLIMITED out/in text.
Incoming free: YES
Rogers to Rogers: YES

$27.58 including everything (taxes and all the new govt. fees) +++ they are going to give me three new bluetooth headsets!!! (Getting 5 phones)
Let me know how it is, thx.

[mastercool]

This is a very impressive plan. When did you get this? Was it through a special promotion?

the $10 mega promotional plan was a Manitoba+Sask special. I'm not too sure if Ont residents can get the same plan either.

Rogers ****ed up my account by somehow removing the rogers 2 rogers calling. So, I talked to a few reps, and got them to add it on back to my plan and give me an extra $20 monthly credit for inconvenience. If I take off rogers 2 rogers, I'd only be paying $27.45+tax which comes out to $30.74 a month for me. If I took off the data, only 0.74 cents a month :P haha.

Considering I get data and all the essentials, I really do consider it to be one of the best plans out there though. These retention plans seem really weak and suck.

[hallekz]

The W705a is a pretty nice phone, has everything i need, WiFi, great Mp3 player, ability to install any games i download. I've never used the facebook, google build in apps since i dont have the UMB. But i can imagine with it, you can use google maps with signal tower triangulation and use it similar to GPS.

I've heard from review that the WiFi is fairly unstable and range is short. I havnt had that problem, since my house's router is right outside my room.
My deal with this phone is that i wanted the cheapest plan possible, so if money isnt a problem for you, go with the iphone and see what the big fuzz is about. If you decide on the W705a, see if you can get it for $30 + $35 admin fee (which they wouldnt waive for me), which I thought was pretty cheap. They said I can't use the $50 HUP Rebate, but i'll try it anyways

Thanx for you first hand review of that phone. I dont know yet ... if they dont want to erase the 500mb data plan they added on saturday and change it for 2 $10 UMB plan for each of my lines then Ill force them to give me the iphone for $175 (anyways Im tier 4 -5) If they say ok well erase that data plan n give you the $10 UMB for each line then Ill take 2 of those W705a .... they look slick and all the reviews I read say its good ... plus Ill save some bucks cause Im guessing they're gonna offer me some credits for the $10 UMB Also they offered me and i had them write it down .... the W705a for $0 but I still pay activation fee .... :D

[Jonavin]

Hey guys, rogers gave me this deal if i renew my contract, but im not sure if i should take it or not...let me know, i mainly need the plan for talk and text so here it is!!

250 + 50 bonus minutes
Caller id: YES
Voicemail: YES
Eve/weekend 6 pm-7am
100 LD minutes
UNLIMITED out/in text.
Incoming free: YES
Rogers to Rogers: YES

$27.58 including everything (taxes and all the new govt. fees) +++ they are going to give me three new bluetooth headsets!!! (Getting 5 phones)
Let me know how it is, thx.

I'd take it. There not much more you can get at that price except maybe more bonus daytime minutes but they're really hard to come by.

[hallekz]

Just got off with Retentions:

offered me this:

Iphone 3gs 16 gig for 199.00

My 5 Local
EVE after 6
250 daytime mins
VM
Call id
100LD
500 meg Data

$68.45 + taxes... Seems pretty crap to me ! what you think?

This amount is with them giving me a couple differnt $5.00 discounts. My Contract ends in january so they gotta do better than that or im looking around elsewhere !

It should be around $ 45 - $50 + taxes.

[bestknightmare]

Thanx for you first hand review of that phone. I dont know yet ... if they dont want to erase the 500mb data plan they added on saturday and change it for 2 $10 UMB plan for each of my lines then Ill force them to give me the iphone for $175 (anyways Im tier 4 -5) If they say ok well erase that data plan n give you the $10 UMB for each line then Ill take 2 of those W705a .... they look slick and all the reviews I read say its good ... plus Ill save some bucks cause Im guessing they're gonna offer me some credits for the $10 UMB Also they offered me and i had them write it down .... the W705a for $0 but I still pay activation fee .... :D

for $0!? maybe i should have bargained some more. I saw online the price for it is $99 with 3 year plan, so I thought, "wow, $30" must be a steal. I guess not. How do you find out what Tier you are?

[drhorrible]

i consider my rogers plan to be pretty good (non-retention). This is what I'm getting:


you have a promotional plan which is better than the retention plans and monthly plan credits (which can only be given by retentions), so you basically have a retention plan.


Seems like most people here pay upwards of $60 for the same thing I'm currently getting. All I can say is, what a rip off.

your plan is basically comparable to tons of plans in this thread if you forget about the promotional voice plan, which is $10 cheaper than the retention voice plan. living in manitoba is not worth saving an extra $10 a month, thanks.

[bluevektor]

you have a promotional plan which is better than the retention plans and monthly plan credits (which can only be given by retentions), so you basically have a retention plan.



your plan is basically comparable to tons of plans in this thread if you forget about the promotional voice plan, which is $10 cheaper than the retention voice plan. living in manitoba is not worth saving an extra $10 a month, thanks.

lol, that last line elicited a chuckle from me.

[hallekz]

for $0!? maybe i should have bargained some more. I saw online the price for it is $99 with 3 year plan, so I thought, "wow, $30" must be a steal. I guess not. How do you find out what Tier you are?

http://www.howardforums.com/showthread.php?t=1076198

They first offer me the W760 for 30 bucks ... I said I dont wanna pay activation fee and they said ok, well send it for $0 and you only pay activation so I was happy ... and said ok send me that W760 for my girl's line ... then I read about some issues with that phone and called and told them I dont want it anymore .... so I said I want the W705a cause of its wi-fi ... and they said Ok send back the W760 and will make you the order for the W705a and I insisted she matches the price of the W760 which was 0$ + Act. fee since the base price is $ 349 for both ans she said ok and noted in on the accout for when I order it. I think it made sense for her that since both phones are worth the same base price she's offering the w705a for the same $0 price + act. fee. Maybe she didnt check her computer and only agreed cause it made sense, maybe I'am actually tier 5 and thats why they are accomodating my needs a lot. Anyways always make them note everything, say u'll think about it, thank them, and call back.

...your plan is basically comparable to tons of plans in this thread if you forget about the promotional voice plan, which is $10 cheaper than the retention voice plan. living in manitoba is not worth saving an extra $10 a month, thanks.

LOL :lol:

[dmak]

i consider my rogers plan to be pretty good (non-retention). This is what I'm getting:

$10 Mega Promotional Plan
250 weekday minutes
unlimited evenings/weekends with early 6pm calling credited
unlimited rogers to rogers calling

$30 blackberry data value pack
500 mb of data
10000 sent/received text video/picture
caller id
voicemail
whocalled

Discounts:
$20 monthly plan credit
6pm early calling credit
activation credit

When all is said and done i'm paying $37.45+tax. Since I'm from the peg, I pay a flat rate of $41.94 for my bill a month :P

Seems like most people here pay upwards of $60 for the same thing I'm currently getting. All I can say is, what a rip off.

can plans be moved to other provinces? or do they force you to renegotiate?

oh and ask for LD minutes, I got that in addition to your plan except I got network calling instead of rogers to rogers, which I dont really know how thats useful.

[freebie4ever]

I called them and extended my contract to another 3 years (still 2 years outstanding on my current one).

They offered me:
250 weekday mins
1 GB data
my 5 Local
400 weekday incoming mins
75 SMS txt
Price: $65

Add-ons:
Call Display: $8
Unlimited Network Calling: $10
Gov Fee $2.5

Total is around $100/month (including taxes) and they will ship me iPhone 16GB for $249.

Hot Deal or Cold? I want to hear from you guys. :)

[hallekz]

I called them and extended my contract to another 3 years (still 2 years outstanding on my current one).

They offered me:
250 weekday mins
1 GB data
my 5 Local
400 weekday incoming mins
75 SMS txt
Price: $65

Add-ons:
Call Display: $8
Unlimited Network Calling: $10
Gov Fee $2.5

Total is around $100/month (including taxes) and they will ship me iPhone 16GB for $249.

Hot Deal or Cold? I want to hear from you guys. :)

the price of the iphone is fine, but your plan is way too high ...you should aim at $60 + tax .... read into the forum for ppl that have a similar plan and write down what you can get ... call and try it.

[samm]

I called them and extended my contract to another 3 years (still 2 years outstanding on my current one).

They offered me:
250 weekday mins
1 GB data
my 5 Local
400 weekday incoming mins
75 SMS txt
Price: $65

Add-ons:
Call Display: $8
Unlimited Network Calling: $10
Gov Fee $2.5

Total is around $100/month (including taxes) and they will ship me iPhone 16GB for $249.

Hot Deal or Cold? I want to hear from you guys. :)

Is this even a plan from retentions? Doubt it.

[freebie4ever]

I told them I was to cancel my plan. But they didn't even bother to transfer me to the retention department.

What should I do now? Call them and ask to cancel again?

[Ahzuz]

Someone I know works at Rogers and she told me Rogers is coming with a business plan for Iphones in 2 months. Sooo, even if i don't own a business i'll be able to get the business plan (same as Blackberry, I don't have the exact specs) but it's 23$ for voice and everything is included.

Soooo, she told me to take the Student package for iphones for the next 2 months then she'll switch me to the business plan with iphone. It's gonna come at 50$ + tx, i'll post all the infos when I get it.

[erin_luv]

would you mind explaining how you got the CID/VM/txts/browsing credited? did you just ask? how long have you been with them? thanks a ton!

I called and told them that I've been with Rogers for years (something like... 5? Between 5 and 7, for sure) and that I know people who've been with other cell phone providers get "credits" for service after having shorter time with their companies than I have. I basically said that I think I deserve something for being there so long, and that I was tired for paying as much as I was. She looked at my account, and said that she'd like to offer me a new plan, but she knew I was dedicated to my my5 plan, so the only other thing she could do was credit my value pack.

I also played really stupid, sort of like I wasn't sure what a credit was, but I thought it was something I should have.. lol.

[tyco1990]

I was hoping for something like this but figured they wouldn't go for it as I'm asking for the Iphone 3GS at the 199 promo price. Did you get a smartphone at the same time you got this plan?

i had the voice plan first, and then added the data later. at the time i got the data plan, i did a HUP for the iphone 3GS 16gig for $174.

on a side note, i hope people who read this realize that i'm posting to help others know what deals are possible. there's nothing to brag about here, because if i'm offered $174 for an iphone, it means i've been paying thru the roof for the past xx-years. in other words, i much rather have been paying $20/month for years and pay $399 for an iphone, then $80-$100/month for years and getting the Iphone for $174. same goes for the voice plan...i'm only getting a good deal now (even this is relative with rival companies coming out with unlimited voice and text for $40) because i've been a cashcow to rogers for years.

[ReDmAn]

was able to hustle the $15 bb package down to 10 bucks

so i get

250 day time
e & w free @ 6
1000 text
CID
VM
unlimited emails and bbm

just under 40 bucks after tax

did they elminate SAF yet?

[sneak_around]

well i was able add data to plan for $10, so my plan is now:

500 weekday
U/L E/W at 6pm
U/L incoming
U/L R2R
2500text/VM/CID
100LD
500 mb data

$30+SAF+911+tax = $42.27


I'm was promised a similar plan for same price but Im on my second bill with errors.

[ReDmAn]

I'm was promised a similar plan for same price but Im on my second bill with errors.

damn so i can get 500mb of data for 10 bucks. that includes email and bbm obviously right? i'm gonna call retentions again and say tyco1990 got it so why can't i

[Terrific_Deals2k8]

http://mobilesyrup.com/2009/05/18/globalive-full-strategy-leaked-online-14-handsets-4-smartphones-including-xperia-and-android/

http://www.publicmobile.ca/

[necroplasm]

If I get a data plan, does it matter if I have my sim in a blackberry or an iphone? Will I get charged differently? I just upgraded to the iphone but have a blackberry laying around? Can I use data on the BB until my iphone comes in?

[Jonavin]

http://mobilesyrup.com/2009/05/18/globalive-full-strategy-leaked-online-14-handsets-4-smartphones-including-xperia-and-android/

http://www.publicmobile.ca/


Please stop quoting the "leaked Global Wireless" that's already proven to be fake. The most obvious is the name of the company is Globalive and not Global Wireless and they've already used the WIND name internally before it was made public.

[Evil Baby]

If I get a data plan, does it matter if I have my sim in a blackberry or an iphone? Will I get charged differently? I just upgraded to the iphone but have a blackberry laying around? Can I use data on the BB until my iphone comes in?

It does matter but I think your case it's alright.

It's safe to go one way but not the other. I'm fairly certain, 80% that you can use BB data on a regular data phone but you can not use regular data on a BB phone.

Well that's not entirely true, you can call in and have Rogers put a special code on your account that will allow you to go with either BB or other Data device without worry at all, but it's not set by default. Just call Rogers up and explain your situation.

Getting a new iPhone but still use BB for business blah blah. Is it safe to use my Sim in both phones? Can you make it so it is safe.

[bluevektor]

I finally got switched over to the student plan. Took me a couple months as it used to be a business account and they needed to clear some of the corporate codes before they could add the student code.

$45 student plan (SK)
150+150 DT min
EW @ 5 pm
My10 Canada-wide
500 mb data

$10 retentions value pack
VM/CID/2500 text

unlimited incoming (credited)

$15 MSF credit

Total= ~$50 taxes in

I'm super happy with this deal. Any thoughts?

[hallekz]

I told them I was to cancel my plan. But they didn't even bother to transfer me to the retention department.

What should I do now? Call them and ask to cancel again?

Call the retentions department directly 18664384195

[samm]

tyco1990 always making me jealous of his plans. I thought about getting the $15 150mb from retentions when the 9700 comes out. But I think I'll see if they budge for $10/$15 for the 500mb!

[Jonavin]

For those looking for a deal on data. It looks like the $30 for 6G might still be available through retention. Also, it's possible to get a $5 and $10 discount on data plans; they are "stackable" for $15 off. They show up as "Data Discount" on your bill.

And like everything else from retention, you need to have amnesia when you call. ;) The only way to get it is to steer the rep towards it and not asking for it outright. Remember, it's always better if they thought it was their idea to give you the credit.

[Aznkid2000]

what are some things you guys say to get the plans you want or so the rep offers you the relation plan??

so far all i am getting is The cheapest plan we have right now is 25$ plan with 250min and evening after 7 or something like that.

I am trying to get my friend a plan for 35~ with

150-200min
Texting
Caller Display

Rogers rep just tells me to add +5 text bundle and 7$ for caller display

[Lovable]

what are some things you guys say to get the plans you want or so the rep offers you the relation plan??

so far all i am getting is The cheapest plan we have right now is 25$ plan with 250min and evening after 7 or something like that.

I am trying to get my friend a plan for 35~ with

150-200min
Texting
Caller Display

Rogers rep just tells me to add +5 text bundle and 7$ for caller display

Say you're unhappy with your current service/monthly rates and that you are going to switch to another company that offers you better rates. Or, you could try to 'price match' a current plan that you see/like.

[jadoocian]

I told them I was to cancel my plan. But they didn't even bother to transfer me to the retention department.

What should I do now? Call them and ask to cancel again?

same thing happened to me just now...dude asked me what the other company was offering me and I told him.

Then he was like ok I can cancel your account for you now then, it'll take 30 days...

I"m not sure wat to do either...if I call retentions directly, they'll know I wasn't transfered but I called directly... :|

[Aznkid2000]

Say you're unhappy with your current service/monthly rates and that you are going to switch to another company that offers you better rates. Or, you could try to 'price match' a current plan that you see/like.

would bsing work?????

can i be like Fido is offering

150+200+caller display = 30?

if yes wouldn't they ask where i got it?

[planetik]

same thing happened to me just now...dude asked me what the other company was offering me and I told him.

Then he was like ok I can cancel your account for you now then, it'll take 30 days...

I"m not sure wat to do either...if I call retentions directly, they'll know I wasn't transfered but I called directly... :|
Call a regular CSR and use the magic words:
"I was speaking to a retentions representive earlier, may I be connected to that department?"

[evo_x]

would bsing work?????

can i be like Fido is offering

150+200+caller display = 30?

if yes wouldn't they ask where i got it?

I wouldn't refer to fido... try bell or telus. And say they are giving you this great deal (bs one you made up) because you have other services with them or even a friend is offering you that retention plan from bell/telus and you plan to take over etc... Don't be too outrageous with the one you made up tho. Worked for me.

[fairpax]

hi, I am wondering if i can call the retention department and get a better offer.
I am have been rogers customer for 6month and currently in a 3yr plan. I pay around $80 per month which I think is too expensive.
Can I get a better deal from the CsR eventhough I am currently on contract?
thanks

[jadoocian]

Call a regular CSR and use the magic words:
"I was speaking to a retentions representive earlier, may I be connected to that department?"

are they gonna know from notes on their screen I'm lying?

[Mad.Whack]

are they gonna know from notes on their screen I'm lying?

Maybe, it depends if the rep left notes. Since that isn't the case, there's no way of knowing you called (that the rep can see) so you're pretty much in the clear.

[Peroxide]

Right now I have something like

200 (or 250) minutes
unlimited evenings and weekends at 9pm
for either $15 or $17.50, I think it's $15 and not the usual $17.50

I also have the $20 text pack with unlimited text, instant messaging etc with a $10 credit.

So It's about $25 before taxes and stuff monthly right now.

I just lost my phone so I'm hoping to get one through retentions.

I was looking at the SE C905a which is $149.99 with a 3-year agreement. I'm not under contract and have two other lines on the account which are being cancelled this month. Do you think I have a chance of getting this phone for free and possibly even the $25 pack with text + unl mobile browsing with an additional $5 credit?

Or should I aim a bit lower?

[lamerking]

Hate to bring up my old post but does anyone have any thoughts on my situation below. I know its a bit long but it has all the details.

I have been with Rogers for 5 years and have been out of contract since 2007. I have never upgraded my phone through them and instead bought a used unlocked blackberry pearl. I was on a corporate plan when I started but I no longer work for the company so I just kept the plan.

My situation: I live in southwestern Ontario and I go to school in Michigan. I have been looking for employment in the US and I do not want to be on contract if I receive a job offer.

After reading this thread, I decided to call to see what kind of plan I can get. My current plan:

200 Wkday/Unltd Wkend incl CID, CF, CW, VM (corporate) $18
Unltd Evenings 6pm $5
200 Text Messages $5
500MB Data $25
SAF $6.95
911 $0.50
TOTAL: $60.45 + tax = $68.31

The plan they offered me:

200 Wkday
Unltd Evenings & Wkend 8pm
Call Display / Voicemail
100 CAD long distance
50MB Data (not 500)
200 text messages
Regulator Fees
TOTAL: $37..58 + tax = $42.47

This was based on a 1 year contract. I told them that I don't want to be on contract only because of my job situation. It also looks like they just downgraded my current plan from 6pm to 8pm start, and 500MB to 50MB, and added in 100 CAD long distance which i'll never use.

I have seen on here what others have been offered and I understand most are contracted plans but just gauging thoughts of the plan that was offered to me.

I told them I was gonna cancel because of the attractive plans Bell & Telus have been offering and the fact that they are going GSM in the future. The Rogers rep told me that only one of Telus' phones is going GSM. Not sure if there is any truth to this.

Any help and thoughts would be appreciated.

Thanks!

-Jeff

[ahbitheman]

Almost all retention plans require contracts or else what would be the point for Rogers. Some reps say differently and I've been promised no contract only to be screwed over by her supervisor. If you really can't be on contract then don't do it. The savings u get in the few months aren't worth the cancellation fee. However, I'd recommend getting the best possibl retention plan u can get. In many cases ppl will buy them.

That being said ur new offer isn't that hot. I'd work on gettin early evenings at 5 or 6 as well as more data. If u can't get more data demand bonus minutes and lots of them

[P4rtyboy]

does anyone know the cheapest retentions plan now that the GRRF has kicked in?

[SoH_]

This is what I got, and wondering if it's good..

renew contract for 3 yrs:

250 WD
rog2rog
500 txt
unlimited incoming txt
unlimited after 8
CID

after tax + fees = Grand total: $31.02


Is this good? Can I call in and renegotiate if I can get a better deal?

Ok so I called again and the dude gave me this:

250 WD
after 6
rog2rog
CID
voicemail
2500 txt

after tax + fees = Grand total: 31.17

Gonna call again for $5/$10 credit on every bill on top of what i have already

[deeman101]

Are customers ranked or something? How is it possible for you guys to get such great deals while I have the hardest time convincing them to give me free VM. I've been with Rogers for 5 yrs and I've threatened to leave. Infact if I get a good offer from another provider I WILL leave.

[ECBomb]

Are customers ranked or something? How is it possible for you guys to get such great deals while I have the hardest time convincing them to give me free VM. I've been with Rogers for 5 yrs and I've threatened to leave. Infact if I get a good offer from another provider I WILL leave.

it really depends on how you talk to the rep and which rep you get. some are more lenient. you might just have bad luck with the reps you get

for me it was pretty funny. i had an older line that i just recently cancelled. when i told them i wanna cancel it, the customer service rep immediately sent me over to a customer relations rep, thinking they can retain my business. but i made my mind up already to cancel, so why BS with me on a deal. i had to call in 6 times just to try to get it to pay as you go, but later had to cancel it. what a BS company.

[deeman101]

it really depends on how you talk to the rep and which rep you get. some are more lenient. you might just have bad luck with the reps you get

for me it was pretty funny. i had an older line that i just recently cancelled. when i told them i wanna cancel it, the customer service rep immediately sent me over to a customer relations rep, thinking they can retain my business. but i made my mind up already to cancel, so why BS with me on a deal. i had to call in 6 times just to try to get it to pay as you go, but later had to cancel it. what a BS company.

This wasn't recently was it? I called in and told them I wanted to cancel. They said its a $400 fee and I have to give 30 days notice. They also suggested its best if I cancel before my billing cycle ends to avoid partial charges. They made no attempt to transfer me to CR until I actually had to suggest to them that they should. :rolleyes:

[MugensilverSiR]

If you come out sounding and being an ass with demands, chances are you will just get the answer of "ok sir we will proceed with cancelling your account" If was them, I would not want that kind of client to begin with. Just be genuine and let them know your thoughts and what you think your value is in the market place.

[ecgz88]

retention rep won't help you since you don't want renew your term. rep may get rewards if they renew your term, they can't give out freebies without renew it.

Hate to bring up my old post but does anyone have any thoughts on my situation below. I know its a bit long but it has all the details.

[da_hool]

I'm was promised a similar plan for same price but Im on my second bill with errors.

I had a similar problem with my plan not working out as promised. Did my plan change and HUP around Oct/Nov and it wasn't until Mar/Apr before my bill was fixed. Incompetent reps and sloppy plan changes!

[hoon]

Hate to bring up my old post but does anyone have any thoughts on my situation below. I know its a bit long but it has all the details.


The plan they offered me:

200 Wkday
Unltd Evenings & Wkend 8pm
Call Display / Voicemail
100 CAD long distance
50MB Data (not 500)
200 text messages
Regulator Fees
TOTAL: $37..58 + tax = $42.47



TBH, if you plan to move to the US anyways, why bother trying to get a better plan. If you think it will be in a few months, I don't think it's worth the trouble. Sure you will save a few bucks but if you are not willing to sign a contract then you won't get any discounts. And if you go with Telus or Bell, you are going to have to sign a contract anyways. So if I were a retentions rep, I would not give you anything either because you are leaving to the US either way. Their job is to keep you and sign you up for another contract. So in the end, if you want a decent retentions plan you are going to have to sign up for a contract.

My suggestion would be to sign up with the new offer and sell it once you leave. That's one of the better plans I have seen. But there is the hassle of talking to a rep and transferring over everything. Otherwise, just keep what you have until you get a job. At least that will save you the hassle.

Or you can get lucky and get a rep who is willing to not put you on contract.

[Bob_McBob]

Does that wireless usage tool work for everyone else? I've been trying to access it for a couple of weeks, and I just keep getting the error "We are unable to display your usage details at this time. Please try again later."

[alekdigital]

Does that wireless usage tool work for everyone else? I've been trying to access it for a couple of weeks, and I just keep getting the error "We are unable to display your usage details at this time. Please try again later."

It's not working for me.

[steph053]

The CSRs are not budging. It is so frustrating with trying to get a HUP. They keep quoting me ridiculously high prices. I've been with Rogers for 4 years and my phone just died so I need new phone so badly!

How should I ask them about upgrading and offering me the price on the 3 yr plan. They keep asking for a higher price or the price for no plan.

[next_godfather]

500 daytime minutes
Free from 5pm
incoming free
rogers to rogers
caller id
enhanced vm
2500 txt
100 min cdn ld.

19+SAF+911+TAX

[raskal]

500 daytime minutes
Free from 5pm
incoming free
rogers to rogers
caller id
enhanced vm
2500 txt
100 min cdn ld.

19+SAF+911+TAX

hmmm...

1) a newbie
2) best plan without data ever

yeah... I'm calling B.S. until we see proof :)

[Jonavin]

hmmm...

1) a newbie
2) best plan without data ever

yeah... I'm calling B.S. until we see proof :)

I would not call it BS, because I know of several people with similar plans. It takes a lot of tenure and good negotiating and a bit of luck. He's missing 100 bonus minutes if you really want to know what the maximum is. ;)

[wchengw]

It's not working for me.

Works for me most of the time but sometimes not...

[raskal]

I would not call it BS, because I know of several people with similar plans. It takes a lot of tenure and good negotiating and a bit of luck. He's missing 100 bonus minutes if you really want to know what the maximum is. ;)

well, if that's the case... then I'm paying way too much :)

[next_godfather]

i forgot to mention that without the addition 5pm and the 15 percent bundle discount it would be 22+SAF+911

its basically
250 mins + bonus 250
6pm free( i pay $2 more to make it free after 5pm)
rogers to rogers (credited)
incoming free(credited)
retention value pack(credited)
100 ld minutes are free

it should be 22+saf+911, then i take into consideration my 15% discount off the price of the base plan
which makes it $19.
i shall post screen shot after i get first bill.

a lof of people have the same plan that i got, i just get more bonus minutes and i get bundle savings. if i was to ask for more, i would feel guilty for being so cheap.

[tyco1990]

i forgot to mention that without the addition 5pm and the 15 percent bundle discount it would be 22+SAF+911

its basically
250 mins + bonus 250
6pm free( i pay $2 more to make it free after 5pm)
rogers to rogers (credited)
incoming free(credited)
retention value pack(credited)
100 ld minutes are free

it should be 22+saf+911, then i take into consideration my 15% discount off the price of the base plan
which makes it $19.
i shall post screen shot after i get first bill.

a lof of people have the same plan that i got, i just get more bonus minutes and i get bundle savings. if i was to ask for more, i would feel guilty for being so cheap.


well done grasshopper! the student surpasses the teacher! :D
I don't have the 15% bundle discount...=(

Ironically, I tried to apply my own tips to my brother's 4 lines and encountered sooo much trouble (it's really not easy folks!). took me weeks of getting one credit at a time to finally get the same deal for every line. however, last week i was finally able to get it all done and i saw something new: instead of $5 "monthly plan credit" for evening at 6pm, they added a "early eve. calling credit". Makes me wonder if this has become a feature credit??

[kamikaze4511]

250 Daytime minutes + 25 bonus minutes - $20
unlimited evenings/weekends from 8 PM
Rogers to Rogers - $5 Credit
Call Display - $8 Credit
500 text messages - $5
150 MB data - $15

-$10 iPhone credit 3 years

~$42 a month after system access fee and taxes


I originally had the $35 iPhone value pack, then downgraded my data plan, hence $10 credit never went away!
I use a lot of wifi so I don't need all the data.

[Bakedbread]

yeah it's possible....
i'm paying a bit more, $30~31 after SAF, 911, and TAX

I get:
250 daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited rogers2rogers
unlimited incoming
caller id
voice mail
2500 txt
1000 canadian long D

So if i work it BACKWARDS...i'm paying about...
$19.65 + SAF + 911 + Tax, give or take

So yeah...it's possible
The only difference is i dont get bonus minutes, start at 6pm, and have 1000 long d instead of 100 (but i go to school outside of toronto so i need the long d)



I would not call it BS, because I know of several people with similar plans. It takes a lot of tenure and good negotiating and a bit of luck. He's missing 100 bonus minutes if you really want to know what the maximum is. ;)

[tyco1990]

yeah it's possible....
i'm paying a bit more, $30~31 after SAF, 911, and TAX

I get:
250 daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited rogers2rogers
unlimited incoming
caller id
voice mail
2500 txt
1000 canadian long D

So if i work it BACKWARDS...i'm paying about...
$19.65 + SAF + 911 + Tax, give or take

So yeah...it's possible
The only difference is i dont get bonus minutes, start at 6pm, and have 1000 long d instead of 100 (but i go to school outside of toronto so i need the long d)

Actually, your plan is better than both myself and next_godfather because we have only $15 of monthly plan credits while you have a $20+SAF+911+tax= $30.98 plan:

-includes both feature credits of incoming and R2R ($15)
-$20 of monthly plan credits ($5 6pm, $5 1000LD, $10 VP)

[lipbutter]

Just got off the phone and had an incredibly bad experience with a customer relations rep. I was trying to get the rep to add unlimited incoming & unlimited sms because I was offered it before and its FREAKING DOCUMENTED IN THEIR NOTES, but she wouldn't budge. She pretty much said that I have a great plan now and she didn't think I should get more discounts. She was really rude to me and for some reason at one point she even claimed that I wanted my entire plan credited so that I didn't have to pay for anything.

Ugh, now the notes that she wrote into my account may hurt my chances of negotiating with another rep.

She sounded old, fat, and ugly. I should've just hung up when I heard her voice since she sounded so tired and unhappy.

The best time to call I've noticed is in the evenings. You will usually get a younger rep who at least sounds happy and is more willing to help you rather than these old fat hags who hate their jobs but know that they will never achieve anything better and this contributes to their negative attitude towards customers.

[next_godfather]

Actually, your plan is better than both myself and next_godfather because we have only $15 of monthly plan credits while you have a $20+SAF+911+tax= $30.98 plan:

-includes both feature credits of incoming and R2R ($15)
-$20 of monthly plan credits ($5 6pm, $5 1000LD, $10 VP)

even though he is got more credits... we got more day time minutes, his long distance minutes are gonna have to come off his air time.

different strokes for different folk.

all of 3 of us are paying the same amount pretty much... but he doesnt get the extra 250 mins, rather he gets 1000 cdn. ld.. its great for him cuz he goes elsewhere for school.

i would much rather get the bonus 250 mins, i never make long distance calls(the 100 ld are just insurance in case i do make calls while i travel)

-different strokes for different folks.
-i dont really need the data, i find crackberries annoying..im just a student, i really dont "need" to know immediatley if some1 twitted or facebooked me

so to build further on,
i was with rogers for about an year and a half, i got two upgrades so far, i get one each year... i got 2 years remaining on my contract..

[905fcuk]

How good a person's plan is.. really just depends on their usage and personal preference.

For instance, Ive got it documented on my account, that Im eligible to get the retentions package (cid,texts,vm, browsing) for an additional $2. But since I only use caller ID and texts, I opted not to get the package.

My plan:

$35 - Mega Value Plan/ My5 Local which includes:

250 daytime
free after 6 (credited - or not? either way its free b/c Im a student)
my5 local
unlimited incoming (credited)
rogers to rogers (credited)
cid (credited)
2500 sent text messages (credited)
100 canadian LD (free)

and a monthly plan credit of $15 & $5.

Overall monthly fee.. $15 + SAF + 911 + tax.

[h2lam]

Hi guys,

Did any of you get charged by Fido or Rogers for Premium text messages? I swear I didn't even see any messages or subscribe to any myself and I keep on getting billed for the last 3 months from Fido for Premium text messages.

A Fido customer service rep told me that they also charge you if you send a text message from your Mobile to a land line by accident. They will still charge you 25 cents and count as premium text. Is that true?

Did anyone successfully call Fido to complain about being charged for premium text & did they refund your money or reverse the charges?

I have been charged for the last 3 months now :(. I called Fido 3 times and each customer service rep tried to track down the premium text short code, and they all give me different short codes & different stories of who the service provider who sent those messages to me are. But the odd thing is that I checked my cell phone & I NEVER RECEIVED ANY weird text messages. Its mostly text messages from friends and family only, which I knew about. If I had got any weird text messages, I would have done something about it long time ago & at least reply STOP. But I don't see anything :(...I think there must an errror with their system & those companies are billing me for them through Fido :(

Please help or give me some advice/feedback???

[yiujun]

hey guys, ive had some pretty fail attempts at getting a better plan with rogers.
it's ridiculous b/c ive been with them for at least 5-6 years and my contract is ending in Nov, and im still getting some pretty crap deals.

all i want is something like this:

250 daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited rogers2rogers
caller id
voice mail
2500 txt

for like $30 or something - shouldnt be too bad right?

any advice on how to steer them towards that?
also i want to HUP to the SE C905... i havent done a HUP in goodness knows how many years... they won't seem to budge on the price of the phone... how could i make them give it to me cheaper?

i was going to make up a fake telus plan and tell them im getting offered that.. but i want rogers 2 rogers and there is no comparable feature with telus/bell.. or is there?

thanks for any advice

[905fcuk]

Ive got a line w/ telus... they do have a telus-telus


hey guys, ive had some pretty fail attempts at getting a better plan with rogers.
it's ridiculous b/c ive been with them for at least 5-6 years and my contract is ending in Nov, and im still getting some pretty crap deals.

all i want is something like this:

250 daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited rogers2rogers
caller id
voice mail
2500 txt

for like $30 or something - shouldnt be too bad right?

any advice on how to steer them towards that?
also i want to HUP to the SE C905... i havent done a HUP in goodness knows how many years... they won't seem to budge on the price of the phone... how could i make them give it to me cheaper?

i was going to make up a fake telus plan and tell them im getting offered that.. but i want rogers 2 rogers and there is no comparable feature with telus/bell.. or is there?

thanks for any advice

[yiujun]

A little about my background:
- Customer of 6 years
- Bill each month is approximately $43 all in
- Contract ending next month

I just called in and got a really nice girl... she gave me the following after hearing what Telus would offer me...

250 + 150 daytime min
Unlimited starting @ 5PM and weekends
R2R
Call waiting
Conference valling
Call display
VM
2500 text messages

34.58 everything in

And HUP to SE C905a for $150 when it is in stock.

Do you think this is a fair deal? It's way better than what the previous CSRs were able to offer me...
I'm thinking of just biting the bullet and signing up.
BUT i really don't need 400 minutes and 5PM early evenings.. I would much rather lower the monthly fee itself... anyone think that would be hard to do?

[deeman101]

Wow this is frustrating. I got offered this:

250 daytime
6pm eve/wknd
r2r
CID, VM, text, 500 MB

$62/mnth before tax!

The rep REFUSED to do any better no matter what. He even started mocking me for asking for such a deal! Like I'm talking literally mocking me with his fellow CSR beside him joining along. WTF. Rudest, most useless CSR I've ever talked to from any company ever. What douche bags.


More insider info I got from my friend: Customers are ranked from 1 to 7, depending on how much revenue they generated for Rogers. Your ranking determines what will be offered to you. But these rules can be broken, and a CSR can offer you better deals than what your rank would otherwise warrant. Every CSR I've talked to says that I'm already on a better plan than I should be, cause according to my rank (pretty damn low since I've never paid more than $40/mnth) I shouldn't be offered anything like what I had/have.

[Comatose]

Yes something has definitely changed recentlyon the Roger's retentions side of things.
I've called many times and the result is the same - very limited offerings and unwillingness to budge.

You'd think with Telus/Bell just around the corner they'd be more willing to offer better incentives.. but apparently not!

[hallekz]

A little about my background:
- Customer of 6 years
- Bill each month is approximately $43 all in
- Contract ending next month

I just called in and got a really nice girl... she gave me the following after hearing what Telus would offer me...

250 + 150 daytime min
Unlimited starting @ 5PM and weekends
R2R
Call waiting
Conference valling
Call display
VM
2500 text messages

34.58 everything in

And HUP to SE C905a for $150 when it is in stock.

Do you think this is a fair deal? It's way better than what the previous CSRs were able to offer me...
I'm thinking of just biting the bullet and signing up.
BUT i really don't need 400 minutes and 5PM early evenings.. I would much rather lower the monthly fee itself... anyone think that would be hard to do?

push for a $5 credit on top of what you have .... ask him the breakdown of your offer ... like base line 25 - 10 credit or something like this ... then you tell him to give you a 15 credit instead of 10 .... then its all up to how good of an actor you are and how nice of a rep he/she is. Also Im waiting for a SE phone too ... they told me to call back tuesday cause they havent received SE phones for 2 weeks now so they should be arriving Tuesday, also; I was gonna go for the c905 too but think about it ... how many 8mp pictures do you usually use .... basically its good to have an 8mp camera but not all your pictures are gonna b 8mp ... I have a Sony camera and dont shoot more than 3mp cause its harder to email if you go too high ... plus ... 150 is a good price since thats what they're charging new costumers with 3y contracts but you can get other SE phone for 30 dollars and less ... and same quality and even nicer models like the W705 W760 etc. ..

[Acuratl]

Hey guys, are we fairly sure that rogers wants a Data plan for Blackberries and Iphones? Trying to get a new phone for my sister...but they are insistent on a data plan.

[SoH_]

Ok so I called again and the dude gave me this:

250 WD
after 6
rog2rog
CID
voicemail
2500 txt

after tax + fees = Grand total: 31.17

Gonna call again for $5/$10 credit on every bill on top of what i have already


Called for my third time!

350 WD
rog2rog
unlimited after 6
2500 txt
CID
voicemail

fees + tax = Grand total: 27.58

[SoH_]

Hey guys, are we fairly sure that rogers wants a Data plan for Blackberries and Iphones? Trying to get a new phone for my sister...but they are insistent on a data plan.

Yep, all smartphones are required to have a data plan. However there are exceptions, a rep offered me BB pearl 8100 as an exception of not having a data plan.

[luckyking]

How good a person's plan is.. really just depends on their usage and personal preference.

For instance, Ive got it documented on my account, that Im eligible to get the retentions package (cid,texts,vm, browsing) for an additional $2. But since I only use caller ID and texts, I opted not to get the package.

My plan:

$35 - Mega Value Plan/ My5 Local which includes:

250 daytime
free after 6 (credited - or not? either way its free b/c Im a student)
my5 local
unlimited incoming (credited)
rogers to rogers (credited)
cid (credited)
2500 sent text messages (credited)
100 canadian LD (free)

and a monthly plan credit of $15 & $5.

Overall monthly fee.. $15 + SAF + 911 + tax.

i've the same plan price with 4 phones , but i don't have the my5 and unlimited incoming, and they are the 250/unlimited Eve/wkds Plan for $20.00, with the $15 & $5 credits
i want to upgrade 2 phones to blackberries(Javeline)and therefore have to add a data plan, i only need the personal email and IM, NOT the on line browsing part. what should i ask for and for how much. do they give credits on data plans, when i called yesterday, i was told i already had max. credits on the acct.
what does this retention package contain and cost and can i poss. bundle up what i got to get that package instead...did you say $2!!!

[CurryStick]

yiujun, what was the specifics of the plan you told them Telus had offered you? Just wondering how close they came to match it.

[Swarez99]

How do you get this department??
I tried yesterday and could not get sort of deal.

I called 611, talked to the guy, told him since they changed the my local calling areas (Live in Oakville, Burlington, 3 mins from my house, is now long distance I want to cancel). Transferred me to Customer Relations, said I am now thinking of cancelling because of this, he said there is nothing he can do :S

Very annoyed at this, since reading this forum there are countless people who got the $5 for 1000 LD mins.

Can someone help.

[ggs]

How do you get this department??
I tried yesterday and could not get sort of deal.

I called 611, talked to the guy, told him since they changed the my local calling areas (Live in Oakville, Burlington, 3 mins from my house, is now long distance I want to cancel). Transferred me to Customer Relations, said I am now thinking of cancelling because of this, he said there is nothing he can do :S

Very annoyed at this, since reading this forum there are countless people who got the $5 for 1000 LD mins.

Can someone help.

all dependent on the rep. keep trying!

and remember, you catch more flies with honey than vinegar!

[AeonLux]

250 weekday
unlimited evening and weekend at 6pm
R to R
2500 text message
CID
call waiting
call forward
voice
100 bonus or 100 long distance

fees + tax = 31.17

My plan so far.. Planning to try and squeeze some data usage and grab 100 bonus AND 100 long distance..

Third time calling, so i'll see how it goes.

[hallekz]

How do you get this department??
I tried yesterday and could not get sort of deal.

I called 611, talked to the guy, told him since they changed the my local calling areas (Live in Oakville, Burlington, 3 mins from my house, is now long distance I want to cancel). Transferred me to Customer Relations, said I am now thinking of cancelling because of this, he said there is nothing he can do :S

Very annoyed at this, since reading this forum there are countless people who got the $5 for 1000 LD mins.

Can someone help.

Read this whole thread and you'll get more of what you wannt ./... but read every lil post.
http://www.howardforums.com/showthread.php?threadid=1572104

[hallekz]

i've the same plan price with 4 phones , but i don't have the my5 and unlimited incoming, and they are the 250/unlimited Eve/wkds Plan for $20.00, with the $15 & $5 credits
i want to upgrade 2 phones to blackberries(Javeline)and therefore have to add a data plan, i only need the personal email and IM, NOT the on line browsing part. what should i ask for and for how much. do they give credits on data plans, when i called yesterday, i was told i already had max. credits on the acct.
what does this retention package contain and cost and can i poss. bundle up what i got to get that package instead...did you say $2!!!

Data plans can have $5 and $10 credits max...over the price of your data package but you're most likely gonna get $5. try getting the phone for free or $50 under a new contract price.

[hallekz]

As the title says, I have been waiting to do my HUP's (2 lines) and wanted to upgrade to the SE W705a but every time I called they told me they were outta stock .... so today I tried my luck and a girl told me they have them now :D:D:D so happy Im getting 2 W705a for 0 dollars! (only pay activation). Im assuming the stock has been fill with W760, C905 n X1 .... so If you were waiting for those go ahead and call before they fly away.

[napoleon1769]

Data plans can have $5 and $10 credits max...over the price of your data package but you're most likely gonna get $5. try getting the phone for free or $50 under a new contract price.

Are those generic credits or feature related credits?

[deeman101]

Boooyaa!

350 daytime
6pm eve/wknd
R2R
CID/VM/2500txt
500MB

$48.11 after tax

[DizzyDevilx]

Just got off the phone with Rogers.

250 min + 50 bonus WD (10 dollar credit)
Unlimited Incoming (credited)
Roger 2 Rogers (credited)
Unlimited after 6 (5 dollar credit)
2500 SMS/VM/CD/2500min call forward/Call Manager retention package (10 dollar credit)
100 Long distance Minutes

17.58+GST+PST
Just under 20 dollars after taxes.

It's possible to push for more bonus minutes, but I'm hesitant to call back retentions with already a deal like this.
Apparantly it's possible for customer care to grant bonus minutes. I'll update if successful.

[jtcb]

Just got off the phone with Rogers.

250 min + 50 bonus WD (10 dollar credit)
Unlimited Incoming (credited)
Roger 2 Rogers (credited)
Unlimited after 6 (5 dollar credit)
2500 SMS/VM/CD/2500min call forward/Call Manager retention package (10 dollar credit)
100 Long distance Minutes

17.58+GST+PST
Just under 20 dollars after taxes.

It's possible to push for more bonus minutes, but I'm hesitant to call back retentions with already a deal like this.
Apparantly it's possible for customer care to grant bonus minutes. I'll update if successful.

How long do you have to renew your contract? Did you get a new phone out of this?

[samm]

Just got off the phone with Rogers.

250 min + 50 bonus WD (10 dollar credit)
Unlimited Incoming (credited)
Roger 2 Rogers (credited)
Unlimited after 6 (5 dollar credit)
2500 SMS/VM/CD/2500min call forward/Call Manager retention package (10 dollar credit)
100 Long distance Minutes

17.58+GST+PST
Just under 20 dollars after taxes.

It's possible to push for more bonus minutes, but I'm hesitant to call back retentions with already a deal like this.
Apparantly it's possible for customer care to grant bonus minutes. I'll update if successful.

Did you also get 911/SAF/Gov fee credit as well?

[drhorrible]

Did you also get 911/SAF/Gov fee credit as well?

this is one of the new GRRF plans (and an amazing one, at that -- $40 in credits!)

[jarjarbinkz]

400Daytime
Unlimited after 5pm
1000 LD
R2R
Unlimited incoming
2500text
CD/VM

Everything comes out to 36 after tax

[fishcici]

i called twice but didn't receive a good offer:cry:
im gonna try again, but they gave me some ticket # and said that they will leave a note on my account? ???

Do you guys have this when you called??

[DizzyDevilx]

How long do you have to renew your contract? Did you get a new phone out of this?
No mention of renewing contract, plan will take effect Nov 3rd. I'll have to call in to check that up. Didn't ask for a new phone because I was looking into a data plan and Iphone 3GS, but after maxing the possible credits on the base voice plan, I'm just gonna wait for a promotional data plan to come out before I use my hardware upgrade. That and the fact that the retentions rep claimed that there's no leeway in pricing for hardward upgrades on Apple iPhones. I was quoted $125.99 for the 8GB iPhone.

[bluevektor]

Just got off the phone with Rogers.

250 min + 50 bonus WD (10 dollar credit)
Unlimited Incoming (credited)
Roger 2 Rogers (credited)
Unlimited after 6 (5 dollar credit)
2500 SMS/VM/CD/2500min call forward/Call Manager retention package (10 dollar credit)
100 Long distance Minutes

17.58+GST+PST
Just under 20 dollars after taxes.

It's possible to push for more bonus minutes, but I'm hesitant to call back retentions with already a deal like this.
Apparantly it's possible for customer care to grant bonus minutes. I'll update if successful.

Wow that's a really good plan! Was that your first try at negotiating? You must've gotten the nicest rep in the world wand you must have an extensive Rogers history. Good job.

[hallekz]

i called twice but didn't receive a good offer:cry:
im gonna try again, but they gave me some ticket # and said that they will leave a note on my account? ???

Do you guys have this when you called??

Yes, write down whatever ur offered and the ticket(interaction) number next to it so you can claim those discounts and more if they offer you different ones.

[DizzyDevilx]

Wow that's a really good plan! Was that your first try at negotiating? You must've gotten the nicest rep in the world wand you must have an extensive Rogers history. Good job.
I got it on the 3rd try. I've spent a lot of time reading this thread when I negotiated my own plan a year ago. This plan that I negotiated was for a friend's account. It's actually even better than my own plan. But I definitely lucked out with the nicest rep.

[ClayMan]

So with the demise of the $17.50 EPP plan, what is the cheapest base plan that we can now get? Is there anything similar (200-250 minutes, unlimited weeknights and weekends) for under $25, all-included?

[simms]

Just got off the phone with Rogers.

250 min + 50 bonus WD (10 dollar credit)
Unlimited Incoming (credited)
Roger 2 Rogers (credited)
Unlimited after 6 (5 dollar credit)
2500 SMS/VM/CD/2500min call forward/Call Manager retention package (10 dollar credit)
100 Long distance Minutes

17.58+GST+PST
Just under 20 dollars after taxes.

It's possible to push for more bonus minutes, but I'm hesitant to call back retentions with already a deal like this.
Apparantly it's possible for customer care to grant bonus minutes. I'll update if successful.

What's the base plan code on that and the base price? $20? $25?
$17.58 is such a weird number.. That includes 911 and the GRRF?

[DizzyDevilx]

What's the base plan code on that and the base price? $20? $25?
$17.58 is such a weird number.. That includes 911 and the GRRF?
The base price is $25 and the $17.58 before taxes amount includes the GRRF and 911 I believe. Essentially I received $25 worth of MSF credits and it brought the total price down to $15 before GRRF, 911 and taxes.

[drhorrible]

So with the demise of the $17.50 EPP plan, what is the cheapest base plan that we can now get? Is there anything similar (200-250 minutes, unlimited weeknights and weekends) for under $25, all-included?

$25 for 250 daytime, E/W @ 8PM, CID, WhoCalled, CF, CM included, plus $2.58 GRRF.

[deeman101]

For those who are calling in multiple times without getting a proper deal, I suggest calling regular Rogers CS first and have them transfer you to CR. I called 4 times in total: once to CS first and then transferred to CR, twice directly to CR, and once again from CS transferred to CR. The first time I got an alright offer but I wanted to push for more. The second time the guy read the note and refused to offer me anything better. The third time the CSR was incredibly rude and offered me the plan I have right now for double what I'm paying! The fourth time I got a nice CSR that worked really hard to give me my plan. I mean she literally went through all the options possible to give me exactly what I wanted.

Also, there is also no centralized CR department. There are CR call centers in various provinces. I think the QC and ON CR departments are more jaded than the more western ones. My friend suggested its best to call after 4pm so you get the more western provinces. Usually I called in around 9am or 12pm. On the last attempt I called at 8pm to ensure I wasn't getting the ON or QC ones.

[ofiveo]

I tried calling them today, he transferred me to customer support, and then when it connected it said they were closed. Is this true? Should I just call back tomorrow or something?
Thanks

[Legend24]

I called in yesterday and got this plan:

150 anytime minutes
1000 early evening & weekend minutes
2500 texts
1000 LD minutes
500mb data
Caller ID
Voicemail

$52/month

Also upgraded to the blackberry bold for $225.

[deeman101]

I tried calling them today, he transferred me to customer support, and then when it connected it said they were closed. Is this true? Should I just call back tomorrow or something?
Thanks

As far as I can tell CR works regular business hours.


I called in yesterday and got this plan:

150 anytime minutes
1000 early evening & weekend minutes
2500 texts
1000 LD minutes
500mb data
Caller ID
Voicemail

$52/month

Also upgraded to the blackberry bold for $225.

The base plan you were offered is weak. I got 350 daytime, UL 6pm, R2R, retention valuepack, but no 1000LD for $48 after tax. I don't think that 1000 LD should be costing you so much.

[hoon]

The base plan you were offered is weak. I got 350 daytime, UL 6pm, R2R, retention valuepack, but no 1000LD for $48 after tax. I don't think that 1000 LD should be costing you so much.

Ya but he has 500mb data

[hoon]

I tried calling them today, he transferred me to customer support, and then when it connected it said they were closed. Is this true? Should I just call back tomorrow or something?
Thanks

Retentions is closed on Sundays.

[Legend24]

As far as I can tell CR works regular business hours.




The base plan you were offered is weak. I got 350 daytime, UL 6pm, R2R, retention valuepack, but no 1000LD for $48 after tax. I don't think that 1000 LD should be costing you so much.

Yea, the base minutes aren't that great but I don't do much calling. Asking for more minutes would've been a "have it just to have it" thing. I mostly cared about the long distance, texts, data & call display.

[timmee21]

What is the best way to get redirected to Customer Relations? They seem very reluctant to directing me.

I also tried dialing the number in the first page of this thread but it seems to be for Customer Support? (the first level)

[rayray913]

Just wanted to tell you guys something, when you call the relations department, if the rep is STEVE do hang up!!!

I was helping my friend to get a good plan for him. His term just ended last month. First, the rep was very friendly and helpful. and I got like:

300 daytime min
u/e @ 6PM
Unlimted incoming
R to R
CallID/Voicemail/2500text
500MB

for 25+20+2.58 +tax

Since my friend does not need u/e @ 6PM that much, I called in again and wanted to switch 6PM to 9PM and get $5 less. But this guys(STEVE) showed up and was like: You are getting too many credits,I can not believe last rep gave you this plan. Why are you still demanding more. you are like asking the cop that whether you can rob the bank or not!

I was polite during the whole call and I said how could you say that! he said "yeah, I just said that , what are you gonna do!"

Such a crazy guy~~!! I hanged up after I said then I think I'll just switch to telus then!

later I called again and finally got what I want!

so guys, if you hear the rep is STEVE, do hang up, very bad attitude rep!!

[turtle-r]

What is the best way to get redirected to Customer Relations? They seem very reluctant to directing me.

I also tried dialing the number in the first page of this thread but it seems to be for Customer Support? (the first level)

the number is 1-866-438-4195, it is mentioned a few pages back.

[Sarcastic]

What is the most basic/cheapest plan i can get with BELL or ROGERS or anyother company, other then Pay-As-You GO.

somethere that he can use for emergency to make and receive calls?

ALSO .........

Does anyone here have EXACT information as to what is the best corporate package that is offered out there ...... ideally an employee can answer that best i guess

[littleangelvl]

anyone know if you re-negotiate a new plan does the SAF still apply? It says on Rogers website that all NEW plans you pay no SAF fees...

[wikkid_bigshot]

Just so you know, next time jolt down the time and date of the incident. Rogers and any other call centers have some sort of dictaphone technology at which a representative can later on review the call and determine if you have been mistreated. But the main point is you have to remain calm and courteous.

This is excellent for you as

a) the guy will get in trouble
b) you have leverage to get an even better deal.

I *pray* to get bad treatment whenever I call any call center since I know I can use it to get something from the company.

Just wanted to tell you guys something, when you call the relations department, if the rep is STEVE do hang up!!!

I was helping my friend to get a good plan for him. His term just ended last month. First, the rep was very friendly and helpful. and I got like:

300 daytime min
u/e @ 6PM
Unlimted incoming
R to R
CallID/Voicemail/2500text
500MB

for 25+20+2.58 +tax

Since my friend does not need u/e @ 6PM that much, I called in again and wanted to switch 6PM to 9PM and get $5 less. But this guys(STEVE) showed up and was like: You are getting too many credits,I can not believe last rep gave you this plan. Why are you still demanding more. you are like asking the cop that whether you can rob the bank or not!

I was polite during the whole call and I said how could you say that! he said "yeah, I just said that , what are you gonna do!"

Such a crazy guy~~!! I hanged up after I said then I think I'll just switch to telus then!

later I called again and finally got what I want!

so guys, if you hear the rep is STEVE, do hang up, very bad attitude rep!!

[iamallama]

Hey guys,

I called rogers a couple months ago and was offered the following plan:

Student plan 25 $25
(Comes with some minutes and My 10 i think)
Caller ID $8 (- $8)
Unlimited Text $10 (- $15)
6PM Early Eve $7 (- $7)
SAF $6.95
911 $0.50

I want to get a data plan and a few posts back people were mentioning a 150MB data plan for $15, and it was possible for them to credit some of that if your credits weren't used up. From what i understand, Caller ID is its own section. But the guy at retentions told me that the most he could take off my plan was $15 for the unlimited texts i have, if i try to get the 150MB Data will they not be able to give me a discount on the $15?

Thanks

[suwong]

Just got off the phone with Rogers.
I keep pushing but they never seem to budge.

They offered:

250 Daytime + 50 mins bonus
Unlimited @ 6pm
Unlimited Incoming
CID/VM/2500 txts

$37.58 + taxes = $42.09

What do you think?
I've only been with Rogers for a little over a year.

[Roke87]

Are any of these deals for recent iPhone users? Like I just got my phone and my plan about 4 months ago, do you guys think I could still get an iPhone retention plan? Or is it to early?

[P4rtyboy]

Just got off the phone with Rogers.
I keep pushing but they never seem to budge.

They offered:

250 Daytime + 50 mins bonus
Unlimited @ 6pm
Unlimited Incoming
CID/VM/2500 txts

$37.58 + taxes = $42.09

What do you think?
I've only been with Rogers for a little over a year.

imo you can get better. all of that for maybe $35 or even sub $30

[bumboclott]

Anyone know what's expected to happen when Telus & Bell get their iPhones in November? Anyone think Rogers will have a 6GB promo data plan again? Or maybe something else?

[1226]

Just got off the phone with Rogers.
I keep pushing but they never seem to budge.

They offered:

250 Daytime + 50 mins bonus
Unlimited @ 6pm
Unlimited Incoming
CID/VM/2500 txts

$37.58 + taxes = $42.09

What do you think?
I've only been with Rogers for a little over a year.

$17.58 + taxes: http://www.redflagdeals.com/forums/9600030-post25477/

[ofiveo]

This is some straight ********. I called in, told this girl I was going to cancel and switch to Telus for their 35$ student plan, she says she'll look for a plan comparable to it, and then slaps me in the face with the ****** ass 55$ student plan which comes to about 82$ a month.

What the hell is wrong with these people? Do they really want me to just cancel it for real?

What the hell am I doing wrong? My dads been with rogers for like over 6 years, and this is the best they offer me? I've been with them for like a year and a half now, any help guys?

[dorko]

Just got off the phone with Rogers.
I keep pushing but they never seem to budge.

They offered:

250 Daytime + 50 mins bonus
Unlimited @ 6pm
Unlimited Incoming
CID/VM/2500 txts

$37.58 + taxes = $42.09

What do you think?
I've only been with Rogers for a little over a year.

You can definitely do better. From that price, you only have 15$ in credits.. I don't know if you have the unltd incoming credited + 5$ credit or just the plain 15$ credit.

If you have the feature credit, it's going to be easier to get an additional 5 or 10$ credit to offset your retention pack. ÃŒf you don't have the feature credit for unltd incoming, it might be harder as reps are more lenient to giving that one out.

$17.58 + taxes: http://www.redflagdeals.com/forums/9600030-post25477/

This guy got very lucky. Very few reps will give you full credits of your base plan. For a plan like this, 22.58 or 27.58 + tx is decent.
You can always push for 100LD if needed and bonus minutes. You can also try to remove early evening and replace by bonus minutes, depending on your usage. (Tell the rep that you're on a tight budget and if he/she can do that for you)

[nifu]

Hey guys, I need help cause I just got my iPhone stolen and need to... sigh, renew my plan for another 3 years to get a new one!

So I've been with Rogers on a 3 year contract for 1 year and 10 months so far.

Right now I have:
$20 - 100 daytime + 1000 evening/weekend @ 6pm
$8 - Call display
$20 - MY5 Canada-wide
$25 - 500MB Data
$6.95 - SAF

$80 - Total w/out Taxes


I think ideally I'd like 1000 Canada long distance minutes and 250 text messages instead of MY5 Canada-wide if that's cheaper. Also is it possible to get 150MB of Data instead for an iPhone? I think my daytime minutes are fine as it is since I don't use them too much.

So being with Rogers for just under 2 years, and planning to buy a new iPhone 3GS 16GB ($499 w/ 3 year term), could someone please guide me a little when talking to retentions? I haven't talked to them before

Thanks in advance!!

[shopper-X]

Hey guys, I need help cause I just got my iPhone stolen and need to... sigh, renew my plan for another 3 years to get a new one!

So I've been with Rogers on a 3 year contract for 1 year and 10 months so far.

Right now I have:
$20 - 100 daytime + 1000 evening/weekend @ 6pm
$8 - Call display
$20 - MY5 Canada-wide
$25 - 500MB Data
$6.95 - SAF

$80 - Total w/out Taxes


I think ideally I'd like 1000 Canada long distance minutes and 250 text messages instead of MY5 Canada-wide if that's cheaper. Also is it possible to get 150MB of Data instead for an iPhone? I think my daytime minutes are fine as it is since I don't use them too much.

So being with Rogers for just under 2 years, and planning to buy a new iPhone 3GS 16GB ($499 w/ 3 year term), could someone please guide me a little when talking to retentions? I haven't talked to them before

Thanks in advance!!

Sorry to hear about the stole phone.
Didn't Rogers just change their 2-year HUP rule back to 1-year starting Oct 5, 2009? If not, I would wait the two months and save $300 ($499-$199) on the iPhone.
Retentions should be able to get you a better deal on the plan. Should be able to get you down to around $55-$60 per taxes easy with more minutes.

[faken]

Well my plan is up but i'm still paying for it until something better comes along..

$10 plan - 250 mins + 50 bonus, unlimited evengins/weekends at 6 pm.
$15 essential package - CID, VM, 1k text etc.
SAF + Taxes == comes out to $36.xx/month.

[nifu]

Sorry to hear about the stole phone.
Didn't Rogers just change their 2-year HUP rule back to 1-year starting Oct 5, 2009? If not, I would wait the two months and save $300 ($499-$199) on the iPhone.
Retentions should be able to get you a better deal on the plan. Should be able to get you down to around $55-$60 per taxes easy with more minutes.

Thanks for the help man!
My plan didn't come with an iPhone, I just got a regular phone and bought an iPhone myself. Can I still HUP to the iPhone for $199?

Does anyone know if it's a 1-year HUP now or where can I find out before I call retentions?

Thanks again,

[deeman101]

Ya but he has 500mb data

I meant to say I have 500mb of data as well...

[hoon]

I meant to say I have 500mb of data as well...

Well if that's the case...

However, I wouldn't say his plan is weak though. But I wouldn't say it's great either. It seems average. I'm sure he could have gotten a better deal. But not everyone needs the extra R2R, free incoming, etc.

[Roke87]

Are any of these deals for recent iPhone users? Like I just got my phone and my plan about 4 months ago, do you guys think I could still get an iPhone retention plan? Or is it to early?

Guys what should I do!?

[kav1]

These are the plans I negotiate for my wife and I. Any thoughts?

Should I push for a few data credits. We have 2 wireless plans, come digital cable, internet, and phone through Rogers and have been their customers for 5+ years.

MINE
250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -20.00
50 Bonus minutes 0.00
Blackberry Service 6GB 30.00
Text Messaging 6.00
Canadian LD (1000min) Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
Call Display 7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
-----------------------------------------
Total before taxes: $53.45


Wife:
250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -20.00
100 Bonus minutes 0.00
Canadian LD (1000 min) Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Call display 0.00
Blackberry Value Pack (500MB, Unlimted txt, Voicemail, etc) $40
Data credit $5
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
-----------------------------------------
Total before taxes: $52.45

[wchengw]

These are the plans I negotiate for my wife and I. Any thoughts?

Should I push for a few data credits. We have 2 wireless plans, come digital cable, internet, and phone through Rogers and have been their customers for 5+ years.

MINE
250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -20.00
50 Bonus minutes 0.00
Blackberry Service 6GB 30.00
Text Messaging 6.00
Canadian LD (1000min) Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
Call Display 7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
-----------------------------------------
Total before taxes: $53.45


Wife:
250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -20.00
100 Bonus minutes 0.00
Canadian LD (1000 min) Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Call display 0.00
Blackberry Value Pack (500MB, Unlimted txt, Voicemail, etc) $40
Data credit $5
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
-----------------------------------------
Total before taxes: $52.45

pretty good. I am sure you have the whole package with Rogers help you getting the deal. Rest of us are not so lucky. :|

[theplayground]

Hello everyone, been following the thread for awhile, but haven't had an opportunity to post anything..........I haven't had much to complain since i don't think U pay much for the services that I recieve from Rogers. Everyone here should realize that by asking for features that u don't really use is really a waste even if its for free. I don't have a LAN line so my cell phone is the only thing i have.............

Here is my plan.......
250 minutes $20
Early Evenings 6pm $5
Voicemail/call display pack $10
R2R -$5
150mb data $15
Call Forwarding -$3
1000 ld -$5
SAF credited for 1year -$6.95

total is
$30 + 911 fee $.50

Comes to about $33, i don't think i need anything else, so for me its good enough.................

[MadCowTom]

Hello everyone, been following the thread for awhile, but haven't had an opportunity to post anything..........I haven't had much to complain since i don't think U pay much for the services that I recieve from Rogers. Everyone here should realize that by asking for features that u don't really use is really a waste even if its for free. I don't have a LAN line so my cell phone is the only thing i have.............

Here is my plan.......
250 minutes $20
Early Evenings 6pm $5
Voicemail/call display pack $10
R2R -$5
150mb data $15
Call Forwarding -$3
1000 ld -$5
SAF credited for 1year -$6.95

total is
$30 + 911 fee $.50

Comes to about $33, i don't think i need anything else, so for me its good enough.................

I think you mis-interpret the credit as it is a feature credit and that means you are getting those features for free...so your total monthly payment should be $20+$5+$10+$15 = $50 + 911 + tax.

[theplayground]

I did forget to mention my Monthly credits which are $20....until my contract ends..........so my total does come to $30+ 911 fee $.50 which does come to about $33. Not bad at all in my opinion..............

[MadCowTom]

I did forget to mention my Monthly credits which are $20....until my contract ends..........so my total does come to $30+ 911 fee $.50 which does come to about $33. Not bad at all in my opinion..............

In that case, this is a pretty good deal indeed.

[MadCowTom]

Pretty impressive...just wondering how were you able to get fully credit($20) for your basic plan?

[XDR]

I've been with Rogers for over 3 years now, never went on a contract though and currently have a "Grandfathered" plan that includes:

350 Anytime + Nights/Weekends at 9pm @ $40
Call Display @ $7
Int Long distance saver @ $7

SAF + 911 @ $7.45

Total of $ 61.45 Before tax


I called up retentions and sadly they informed me that they cant really do much for me as I'm not on a contract. This kind of surprises me... wouldn't they want to give me a good deal because I don't have a contract? Because I'm more "free" to leave as opposed to someone that's already in a contract?

Anyways, after talking to them a bit more and toying around with the possibility of going on a 1 year contract this is what I was offered:

200 Anytime
Nights/Weekends at 6pm
Free Incoming for 1 year
Call Display
100 texts
Int Long Distance Saver

Total of $38

I was told that they do not have credit for the Long Distance saver, and I am in need of the feature - without it I'd be looking at $32 or so.

Open to all opinions and suggestions.

[samm]

Relation plans are only available on 3 year contracts. I keep signing 3 years with relations just because if I don't want to pay Rogers anymore, I'll just give or sell the plan.

[theplayground]

Well whats important to know is to always keep track of your bill. I can't even count how many times Rogers have screwed my account up. I always check my montly bill, and whenever there has been the slightest goof up, I make sure I hold it against them. The 1000ld was credited to me just a month ago. All I did was to call up and confirm my changes that were done by the relations department, and the guy just offered me a credit outright. I guess I must have been lucky.

Like always this time around I noticed that one of my $5 monthly credit which was to expire at the end of my contract has been changed to 3 months, so I'm going to be calling them again for sure to fix that, but I doubt if I can actually squeeze anything more than what I have from them. I know I will get that $5 put back as it was before, but other than that I really don't know what more I could ask them. All in all I'm very happy with what I have. always check ur monthly bills, there is always something to complain about. I don't mean that u should always call them, but if there is something in your bill that u don't like, just give them a call, and u never know what they could offer u for your inconvenience. Always remember customers are always right.....I just happened to have plenty of my bills get screwed up somehow.......so u never know.......

[Rob76]

Guys what should I do!?

I've heard that retentions is becoming more and more tight so don't get your hopes up. But do try cos you never know. I got credits and bonus minutes only three months into my contract and got them without resorting to retentions, through regular CSRs. Roger's been great to me but I still wish I lived in Calgary or Toronto, seeing rumoured Wind's plans that are coming.

[ofiveo]

This is some straight ********. I called in, told this girl I was going to cancel and switch to Telus for their 35$ student plan, she says she'll look for a plan comparable to it, and then slaps me in the face with the ****** ass 55$ student plan which comes to about 82$ a month.

What the hell is wrong with these people? Do they really want me to just cancel it for real?

What the hell am I doing wrong? My dads been with rogers for like over 6 years, and this is the best they offer me? I've been with them for like a year and a half now, any help guys?

Bump, need some help guys. Tired of paying so much for a ****** plan, trying to get data added as I have a blackberry.

[blazini]

Bump, need some help guys. Tired of paying so much for a ****** plan, trying to get data added as I have a blackberry.

Dude, you have to hang up and connect with another representative. Look at plans on here as some research so you know what's available to you.

[bestknightmare]

as usual, rogers forgot to credit me the offer that they gave me on the phone.
charged me regular price $200 more than what they offered
have to go through the trouble to call them sometime this week

[theplayground]

Yeah dude, there is your opportunity, try to get whatever u can........Good luck............$200 is a bit too much............try to get more than that from them in return........lol.........JK

[nifu]

Thanks for the help man!
My plan didn't come with an iPhone, I just got a regular phone and bought an iPhone myself. Can I still HUP to the iPhone for $199?

Does anyone know if it's a 1-year HUP now or where can I find out before I call retentions?

Thanks again,

Anyone?

[BUFFAR]

Call *811
Just tell customer service you want to cancel your line.
Skip process 1 and go directly to retention line.
Then work out your deal here...

If you failed the first time. Hang up and call again.
Works best with night shift staff btw. Much friendlier people....I guess because they dont get complaint calls all day. lol

[packet1]

tried to get a retention plan from rogers but ended up canceled my phone. they insisted that all retention plans required a contract. That's what I didn't want.
(BTW, they required 30 days notice to cancel).

had been using this number for a long time...

[seekay]

Ive just renewed my contract and am now on a BB Unlimited email/IM plan. I got my bill a few days for the first month of use, and noticed I only used ~30mb.

I was thinking about switching over to 150mb for $15 that a number of people seem to have been able to get on this thread. Essentially, I am not paying more per month than I already am.

I was wondering if this is a special rate that some individuals get, or can I just call sales or retentions and switch over from my email plan.

Any direction/tips regarding this is appreciated.

My Retentions/Current plan (I switched over after 1yr on a corporate plan):
The names of the credits arent accurate as I'm doing this from memory

250 Anytime Minutes - $25
3yr Plan credit - -$5
100LD - $5
LongD Credit - -$5
2500txt/vm/ci - $10
Credit - -$10
Unlimited Email/IM - $15
R2R - $5
R2R Credit - -$5

Total = $20 + $15 + SAF/911 + taxes = $42.46

[AlfredENewman]

Blackberry 9700 (onyx) available in November from Rogers, Bell & Telus
Rogers expected price $299.99 on a 3 year contract. Let the price war begin.

http://na.blackberry.com/eng/devices/bb_bold9700.jpg


http://na.blackberry.com/eng/devices/

[DanielT]

I really want a BB Bold 9000 but retentions offered it to me for $380 incld tax - which is too much imo. I'd pay the $249 and renew if they offered, but I dont know how many times I can call back.

Should I wait until the new models are launched and hopefully score a better deal?

[Rob76]

Blackberry 9700 (onyx) available in November from Rogers, Bell & Telus
Rogers expected price $299.99 on a 3 year contract. Let the price war begin.

http://na.blackberry.com/eng/devices/bb_bold9700.jpg


http://na.blackberry.com/eng/devices/

This is going to be a great phone but it pisses me off that everyone south of the border will price the 9700 at $199 (before any discounts - which are sure to come in the holiday shopping season) with a 2 year contract. We're so getting screwed up here paying $100 more and an extra 1 year contract.

The good news though is that the 9700 will be carried by everyone, not just Rogers, including Wind.

[Dizzle11]

Relation plans are only available on 3 year contracts. I keep signing 3 years with relations just because if I don't want to pay Rogers anymore, I'll just give or sell the plan.

I'm just wondering if you have to give/sell the plan down the line, do you have to give up your phone number associated with that plan?

If anyone can clarify this that would be great.

Thanks

[avanilekiller]

I am trying to get a plan for my phone, my parents have been with rogers for 2 years and i am looking for
100-200 mins
free weeknights and weekends
150-200 text
How much you guys think they will charge me for this?:?:

[samm]

This is going to be a great phone but it pisses me off that everyone south of the border will price the 9700 at $199 (before any discounts - which are sure to come in the holiday shopping season) with a 2 year contract. We're so getting screwed up here paying $100 more and an extra 1 year contract.

The good news though is that the 9700 will be carried by everyone, not just Rogers, including Wind.

I wonder if relations will give me the 9700 for $299 with a plan under $45. But yeah, the 9700 is exciting news but how bout the white 9000?

[imacheepjew]

Guys and Gals, I am on a contract, they have me by my throat. However I have 2 home phone lines, and Cable and another wireless account not on contract...

my problem is I need BES and Rogers wants to charge me an additional $45 + $20 for text messaging. so my BB plan would jump from $60 (this is BIS with text messaging included) to $100 /month.

Ive called a couple of times and they will not budge. They will not give me $45 1 GB/month BES with text messaging included...

Anyone have any ideas on how I can get around this?
I wonder if relations will give me the 9700 for $299 with a plan under $45. But yeah, the 9700 is exciting news but how bout the white 9000?

[bubble.tea]

... it pisses me off that everyone south of the border will price the 9700 at $199 (before any discounts - which are sure to come in the holiday shopping season) with a 2 year contract. We're so getting screwed up here paying $100 more and an extra 1 year contract....
Rogers has ORDERS-of-magnitude less customers, so they have to up the price to still report the same profits as their counter parts down south.

LMAO.

[luckyking]

so i've being trying to read through this thread and find out more stuff..but sooo many pages!!!!
anyway i want to know about these retention value pack/plans what different types are there?what do they contain and cost?

this is my basic plan, exactly as per my invoice.
$20.00 *250/Unlimited Eve/Wkds plan
$15.00 * Savings:Monthly plan Credit
$5.00 *Savings:Monthly Plan Credit
$10.00 *Text Messaging
$5.00 *6PM Early Eve. Calling Option
$5.00 *Rogers to Rogers calling
$5.00 *Savings: Rogers to Rogers 3 yr Bonus
$8.00 *Call Display w/name display
$8.00 *Savings: Digital Call display credit
$0.50 *911
$6.95 *systems Access Fee
Total: $22.45 + taxes

i have 4 phones ,2 have the text messaging the other 2 have unlimited incoming
so it is apparently possible to get the full base plan amount credited!!!!
I've had the plan for around 2yrs. Does this mean i'm NOT eglible for any other types of 'money credits or "feature credits". I want to add dataplans /renew contract to 2 of the phones and get Blackberries, but want some credits on them....am i asking too much.
Also just added another 5th phone(they wouldn't allow me to add it straight on to the retention plan as i did previously, so paying full price for a plan(That hurts!)He's a student and got the 6pm call feature. BUT i ready somewhere that the others on the plan can get it has a bonus. Will they allow that and will that give me a money credit to play with or not?Actually 2 of them are students themselves so can they get the 6pm credit or is that on new plan activations only?

[Persuade]

What an awesome thread about Retentions!

Any advice for a guy looking for an iPhone 3GS?

I currently have a regular phone on the Student Plan (100 day, 1000 eve/wknd @ 6, my10, 500 incoming @ $25+SAF, etc) and my 3 year contract expires next year Fall.

I was thinking about just calling Rogers and getting the iPhone 3GS @ 199 for 3 years and then cancelling the data ($100 cancellation fee) and just using Wifi (I am surrounded by wifi here).

Would this be a good idea? Would I lose my student plan in the process?

Also reading through this thread, is there hope that I can somehow end up with a better deal if I call through retentions?

[hallekz]

as usual, rogers forgot to credit me the offer that they gave me on the phone.
charged me regular price $200 more than what they offered
have to go through the trouble to call them sometime this week

Dont worry about that dude! You have to call back and they'll credit you in full ..... They should have told you they are gonna charge you full price and you have to call to get credited .... that can be an excuse to get the $10 UMB plan for free ;) or the value pack for $5. They told me in advance I'm getting charged full price for both phones I ordered but also that I will get credited in full when I call back once I received my phones.
Explanation was that they cant add $ 200 credit into an account just like that .... but they can do it after you receive and activate the phone I believe.

[hallekz]

What an awesome thread about Retentions!

Any advice for a guy looking for an iPhone 3GS?

I currently have a regular phone on the Student Plan (100 day, 1000 eve/wknd @ 6, my10, 500 incoming @ $25+SAF, etc) and my 3 year contract expires next year Fall.

I was thinking about just calling Rogers and getting the iPhone 3GS @ 199 for 3 years and then cancelling the data ($100 cancellation fee) and just using Wifi (I am surrounded by wifi here).

Would this be a good idea? Would I lose my student plan in the process?

Also reading through this thread, is there hope that I can somehow end up with a better deal if I call through retentions?

Since you have been with Rogers for about a couple of years now you could even get the Iphone 3GS 16g for $175 but it all depends on how much money you fed them over those 2 years, clients who spend a lot get more credits to stay. (search this thread for *tiers* *HUP*) even if you loose your student plan you can get comparable retention plans with more minutes for the same 25 bucks. Also if you sign up for a data plan insist on the 150mb $ 15 plan cause you still have to pay for 1 month before cancelling.

[hoon]

so i've being trying to read through this thread and find out more stuff..but sooo many pages!!!!
anyway i want to know about these retention value pack/plans what different types are there?what do they contain and cost?

this is my basic plan, exactly as per my invoice.
$20.00 *250/Unlimited Eve/Wkds plan
$15.00 * Savings:Monthly plan Credit
$5.00 *Savings:Monthly Plan Credit
$10.00 *Text Messaging
$5.00 *6PM Early Eve. Calling Option
$5.00 *Rogers to Rogers calling
$5.00 *Savings: Rogers to Rogers 3 yr Bonus
$8.00 *Call Display w/name display
$8.00 *Savings: Digital Call display credit
$0.50 *911
$6.95 *systems Access Fee
Total: $22.45 + taxes

i have 4 phones ,2 have the text messaging the other 2 have unlimited incoming
so it is apparently possible to get the full base plan amount credited!!!!
I've had the plan for around 2yrs. Does this mean i'm NOT eglible for any other types of 'money credits or "feature credits". I want to add dataplans /renew contract to 2 of the phones and get Blackberries, but want some credits on them....am i asking too much.
Also just added another 5th phone(they wouldn't allow me to add it straight on to the retention plan as i did previously, so paying full price for a plan(That hurts!)He's a student and got the 6pm call feature. BUT i ready somewhere that the others on the plan can get it has a bonus. Will they allow that and will that give me a money credit to play with or not?Actually 2 of them are students themselves so can they get the 6pm credit or is that on new plan activations only?

Of course it's possible to have your base plan fully credited. But you can't go over. You can still add "feature credits".
You could probably add data yourself. You won't be getting any credits for your data because you are already at your max MSF. But doesn't hurt to call.
As for your other phones, it should be easy to get retention plans for them as well. I switched my mom to a retention plan before and she was a new customer.

The best thing to do is start with one phone first and then the next when talking to a rep. I say this because you may get bad rep at first and they may not offer you much. So it's obvious they won't offer much on the other phones. So just thank them and call back after a few days. Until you get that good rep., that's when you tell them about your other phones.

Or you can just tell them your whole situation and they should understand. You do have 4 phones with them. So I'm sure they would be happy to help. They wouldn't want to loose 4 and a possible 5 contracts.

Be nice and good luck. Keep us updated.

[theplayground]

so i've being trying to read through this thread and find out more stuff..but sooo many pages!!!!
anyway i want to know about these retention value pack/plans what different types are there?what do they contain and cost?

this is my basic plan, exactly as per my invoice.
$20.00 *250/Unlimited Eve/Wkds plan
$15.00 * Savings:Monthly plan Credit
$5.00 *Savings:Monthly Plan Credit
$10.00 *Text Messaging
$5.00 *6PM Early Eve. Calling Option
$5.00 *Rogers to Rogers calling
$5.00 *Savings: Rogers to Rogers 3 yr Bonus
$8.00 *Call Display w/name display
$8.00 *Savings: Digital Call display credit
$0.50 *911
$6.95 *systems Access Fee
Total: $22.45 + taxes

i have 4 phones ,2 have the text messaging the other 2 have unlimited incoming
so it is apparently possible to get the full base plan amount credited!!!!
I've had the plan for around 2yrs. Does this mean i'm NOT eglible for any other types of 'money credits or "feature credits". I want to add dataplans /renew contract to 2 of the phones and get Blackberries, but want some credits on them....am i asking too much.
Also just added another 5th phone(they wouldn't allow me to add it straight on to the retention plan as i did previously, so paying full price for a plan(That hurts!)He's a student and got the 6pm call feature. BUT i ready somewhere that the others on the plan can get it has a bonus. Will they allow that and will that give me a money credit to play with or not?Actually 2 of them are students themselves so can they get the 6pm credit or is that on new plan activations only?

Well looking at your plan, u are really getting the best out there. To be honest, they are giving u everything that they possibly can. Whether u can ask for more or not, thats your choice, u can always try. Getting some kind of credit on Data will be very difficult, but if u can add the 150 mb plan for $15, I would say that u've done pretty well for yourself. As far as your other lines are concerned, u should be able to request the same plan that u have on all your lines, that shud not be a problem.....U probably have one of the cheapest plan in here......so if I were u, I would be thinking about giving them more business.............whether u get credit or not, and if u do...well then good for u................Good Luck...:|

[twizted_]

Hey everyone,

This is currently my plan:

$40 Student plan
200 day time
unlimited e+w @6pm
My10 Canada wide
Unlimited Incoming
50 bonus minutes on a 3 year term
500 overtime minutes

$30 Data value pack
500 MB Data
Unlimited texting/MMS
CD + VM

+SAF and 911.

- 5 dollar monthly credit for 2 years since a customer service girl tried to call my bluff on trying to get to retentions.

I upgraded last year to an iphone but sold it and has used the bold and now I am using the 8900. I wanted to get an iPhone 3gs and they said that I am not eligible for an upgrade until next year since it's every two years. So I called into retentions but they wouldn't do anything for me as he said my plan is as cheap as it gets already but I find it hard to believe after reading this and they wouldn't give me an iphone saying they have no control over it.

Do you guys have any advice for what I should say?

Let me know and hope things work out. Thanks in advance!!

[MadCowTom]

Can someone please let me know for sure that there is such a thing as $15 for 150MB data plan because this does not show up on the Rogers website.
I own a BB8900 and subscribe to the $15 unl. personal email/IM data plan and I found out from my friends that he did a lot of surfing and he has never goes over 100MB per month and if that is the case I would rather change my data plan from unl. email/IM to 150MB data that will allow me to do browsing too.

Thanks in advance!

[Jonavin]

Most of the plans and features won't be on their website. These are retention plans and aren't available to the general public. That's why this thread is necessary to tell people what they are missing out on.

Remember, the best approach is to ask the rep to help you make your plan fit your needs or price-match another plan. IMO, it's a bad idea to be demanding and threaten to leave; most of the time they will just tell you to leave.

[struongg]

hey guys
my current plan is
$ 20
250 daytime mins
unlimited eve at 8
unlimited weekends
unlimited incoming
vm/cid/2500 text
10$ monthly credit
10$ incoming credit

i just got an iphone and would liek to add a data plan but they are $40
does anyone know if there is a retention data plan ?

[Persuade]

Since you have been with Rogers for about a couple of years now you could even get the Iphone 3GS 16g for $175 but it all depends on how much money you fed them over those 2 years, clients who spend a lot get more credits to stay. (search this thread for *tiers* *HUP*) even if you loose your student plan you can get comparable retention plans with more minutes for the same 25 bucks. Also if you sign up for a data plan insist on the 150mb $ 15 plan cause you still have to pay for 1 month before cancelling.

I called Retentions today and the best the lady offered me was the 3GS for $499 on a 3 year term! She said the $199 contract is only for new activations.

What would be a good strategy for me?

I guess I will call back tomorrow or on the weekend and try a different rep.

[wchengw]

Hey everyone,

This is currently my plan:

$40 Student plan
200 day time
unlimited e+w @6pm
My10 Canada wide
Unlimited Incoming
50 bonus minutes on a 3 year term
500 overtime minutes

$30 Data value pack
500 MB Data
Unlimited texting/MMS
CD + VM

+SAF and 911.

- 5 dollar monthly credit for 2 years since a customer service girl tried to call my bluff on trying to get to retentions.

I upgraded last year to an iphone but sold it and has used the bold and now I am using the 8900. I wanted to get an iPhone 3gs and they said that I am not eligible for an upgrade until next year since it's every two years. So I called into retentions but they wouldn't do anything for me as he said my plan is as cheap as it gets already but I find it hard to believe after reading this and they wouldn't give me an iphone saying they have no control over it.

Do you guys have any advice for what I should say?

Let me know and hope things work out. Thanks in advance!!

I think most of cs will say you got a good deal already seeing you have "My10 Canada wide" + you have tons of minutes, total 750 minutes? not counting 6pm early evening and unlimited incoming. Even My 5 Canada Wide is like $20 itself? so your My10 Canada Wide is like $25 or $30. Even your data package is pretty good already. I doubt if you can get more unless you drop like 6pm early evening or unlimited incoming to get like $5 or $10. Just my thoughts.. maybe if you are lucky enough.. who knows.

[drhorrible]

I think most of cs will say you got a good deal already seeing you have "My10 Canada wide" + you have tons of minutes, total 750 minutes? not counting 6pm early evening and unlimited incoming. Even My 5 Canada Wide is like $20 itself? so your My10 Canada Wide is like $25 or $30. Even your data package is pretty good already. I doubt if you can get more unless you drop like 6pm early evening or unlimited incoming to get like $5 or $10. Just my thoughts.. maybe if you are lucky enough.. who knows.

overage minutes are one time only, so he only has 250 anytime minutes. his base plan isn't quite as good as most retention plans, but $40/mo for 250 anytime, e/w@6, unlimited incoming, and my10 canada wide certainly isn't that bad. he can't drop anything though because all features are part of the plan.

the $30 value pack is great though and he should never drop it because it's $40 now.

[twizted_]

I think most of cs will say you got a good deal already seeing you have "My10 Canada wide" + you have tons of minutes, total 750 minutes? not counting 6pm early evening and unlimited incoming. Even My 5 Canada Wide is like $20 itself? so your My10 Canada Wide is like $25 or $30. Even your data package is pretty good already. I doubt if you can get more unless you drop like 6pm early evening or unlimited incoming to get like $5 or $10. Just my thoughts.. maybe if you are lucky enough.. who knows.

Yeah let's hope so... My main goal is to try to get an iphone 3gs for the new activation price but they wouldn't let me get it since I'm not up for renewal until next year.. Would my msd code (university) affect that? Retention was saying they have no access to iphones whatsoever. Any thoughts?

[notorius29]

Yeah let's hope so... My main goal is to try to get an iphone 3gs for the new activation price but they wouldn't let me get it since I'm not up for renewal until next year.. Would my msd code (university) affect that? Retention was saying they have no access to iphones whatsoever. Any thoughts?

I renewed on a 3 year contract a few days ago and got a white iphone 16GB 3GS for $199(They say it'll take 7-10 days for delivery since they are out of stock). My previous 3 year contract was set to expire in November so I renegotiated a new plan:

$20 - 100 min, 1000 Evening/WE minutes
CID/CALL Wait/Call Fwd
50 TXT
100 LD
500 MB DATA
I have 2 plan Credits but not sure for how much as of yet.

total is $36.49 includes new GR fee and taxes ($32.58 without taxes).

I was supposed to have 150MB Data but logged into MyRogers and it says 500MB DATA. I'll have to verify when my first bill comes in next month. I told the Retensions rep I'd like to keep within the $35 range.

[Spensa]

What do you think guys?

I got this from rentention a few months ago:

200 minutes
Unlimited after 6pm
500megs data
Voice mail/Call Display/the works

for 55 after tax and SAF.

[Speedv1]

Ha tried the "bell offered me... " line to bump me down in price again lol, and now I have:

500 minutes
6pm (Unlimited Eve/Wkends)
1000 LD
CD, ND, EVM, WC
Unlimited Text/Pic/Vid
500mb data

All for ~$58.

As I was getting the same except only 250 minutes for $64 I'm not exactly complaining ha.

[bombshell007]

I got this plan last month from retention, tell me what you guys think?

$20.00
250 Daytime Minutes
Unlimited Evening and Weekends after 6pm

$5.00
1000 Long Distance Minutes

$15.00
Call Display
Call Forward
1000 Picture or Video Msgs.
10000 Sent/Unl.Received Txt

So Total: 20+5+15+7(SAF) x Tax = $53.11

[Octavius]

I got this plan last month from retention, tell me what you guys think?

$20.00
250 Daytime Minutes
Unlimited Evening and Weekends after 6pm

$5.00
1000 Long Distance Minutes

$15.00
Call Display
Call Forward
1000 Picture or Video Msgs.
10000 Sent/Unl.Received Txt

So Total: 20+5+15+7(SAF) x Tax = $53.11

Far too expensive without data plan and voicemail...

[tilhasbb]

Ha tried the "bell offered me... " line to bump me down in price again lol, and now I have:

500 minutes
6pm (Unlimited Eve/Wkends)
1000 LD
CD, ND, EVM, WC
Unlimited Text/Pic/Vid
512mb data

All for ~$58.

As I was getting the same except only 250 minutes for $64 I'm not exactly complaining ha.

Unlimited Text/Pic/Vid is that part of a value pack or a feature? if so how much is it?

[twizted_]

overage minutes are one time only, so he only has 250 anytime minutes. his base plan isn't quite as good as most retention plans, but $40/mo for 250 anytime, e/w@6, unlimited incoming, and my10 canada wide certainly isn't that bad. he can't drop anything though because all features are part of the plan.

the $30 value pack is great though and he should never drop it because it's $40 now.

My main concern isn't really with the plan but with the iphone situation. They said that since I upgraded last year I can't get another phone until next year. Is there any way around that?

[Speedv1]

Unlimited Text/Pic/Vid is that part of a value pack or a feature? if so how much is it?

I have the $35 BB value pack (now the $40 one). But I have $20 in credits.. so yeah lol

[tilhasbb]

I have the $35 BB value pack (now the $40 one). But I have $20 in credits.. so yeah lol

Same here I got it at 30$ when it came out :)
I want more data thou. 500megs isnt enough but i can't let go of my picture messaging.

[MadCowTom]

Same here I got it at 30$ when it came out :)
I want more data thou. 500megs isnt enough but i can't let go of my picture messaging.

If you are using a BB phone, you will NEVER go over 500MB or even come close.

[ckdout]

Hi. I've been a customer of Rogers for about 2 years now. Did a HUP at the beginning of this year to a BB 8900 (Javelin) before this phone, I had the BB 8100 (Pearl)

Now my bill has always been about 82-85 dollars. I was just wondering if there was anything that I'd be able to cut the fees off of?

My5 Canada-Wide student plan - $40.00
includes:
200+50 daytime minutes
Unlimited Incoming local calls
and of course the 5 numbers, which turns out to be 10.. :S no idea how that happened. But I dunno if I'm being charged extra for it or not
and Unlimited evenings/weekends (not sure what time it starts at)

And for my add-on, I have the $35 dollar BB Data Value Pack which includes:
500 MB
unlimited sms/vid msg/pic msg
call id, vm, WhoCalled

so all that plus SAF and emergency fee, plus taxes comes up to about $82.45

Any suggestions??

[bumboclott]

Anyone know what's expected to happen when Telus & Bell get their iPhones in November? Anyone think Rogers will have a 6GB promo data plan again? Or maybe something else?

[P4rtyboy]

Ha tried the "bell offered me... " line to bump me down in price again lol, and now I have:

500 minutes
6pm (Unlimited Eve/Wkends)
1000 LD
CD, ND, EVM, WC
Unlimited Text/Pic/Vid
512mb data

All for ~$58.

As I was getting the same except only 250 minutes for $64 I'm not exactly complaining ha.
nice, 512mb. i didnt know rogers offered that :P

[wchengw]

Hi. I've been a customer of Rogers for about 2 years now. Did a HUP at the beginning of this year to a BB 8900 (Javelin) before this phone, I had the BB 8100 (Pearl)

Now my bill has always been about 82-85 dollars. I was just wondering if there was anything that I'd be able to cut the fees off of?

My5 Canada-Wide student plan - $40.00
includes:
200+50 daytime minutes
Unlimited Incoming local calls
and of course the 5 numbers, which turns out to be 10.. :S no idea how that happened. But I dunno if I'm being charged extra for it or not
and Unlimited evenings/weekends (not sure what time it starts at)

And for my add-on, I have the $35 dollar BB Data Value Pack which includes:
500 MB
unlimited sms/vid msg/pic msg
call id, vm, WhoCalled

so all that plus SAF and emergency fee, plus taxes comes up to about $82.45

Any suggestions??

Pretty hard I would say, especially you have My10 Canada Wide. You are pretty much in the same boat as twizted, check his post 25552. Maybe switch to a retention plan without My 10 Canada Wide? and get 1000 LD for $5. It should cut down your monthly fee for $15 or more.

[armstrr]

hi. i have the following:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit -7.00
6PM Early Eve. Calling Option 5.00
50 Bonus minutes 0.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
100 Bonus minutes 0.00
VoiceMail 7.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.45

i also have 2500txt...but that doesn't show.

its a great voice plan, but i'ld really like to send/receive pictures...and maybe email...perhaps a little data?. i don't really understand all the options what is the best i could ask for and expect to get that might accomplish this?

Oct 17th marked 1 year into a 3 yr contract. I called a few minutes ago and asked about getting a 6gb plan and an iphone. she offered the 8g 3giphone for 199 and said the lowest data plan would add $40 on top of my voice!! i said i would wait till they offered the 6gb plan (hopefully when bell/tellus introduce their iphones).

she mentioned a 15$ blackberry email/data plan (i am using an 8310 curve). i was unfarmiliar with that plan so i said i would look into it. would that be a good option? any chance i could get another $5 or $10 credit?

thanks for your help

[Randoza]

Hi. I've been a customer of Rogers for about 2 years now. Did a HUP at the beginning of this year to a BB 8900 (Javelin) before this phone, I had the BB 8100 (Pearl)

Now my bill has always been about 82-85 dollars. I was just wondering if there was anything that I'd be able to cut the fees off of?

My5 Canada-Wide student plan - $40.00
includes:
200+50 daytime minutes
Unlimited Incoming local calls
and of course the 5 numbers, which turns out to be 10.. :S no idea how that happened. But I dunno if I'm being charged extra for it or not
and Unlimited evenings/weekends (not sure what time it starts at)

And for my add-on, I have the $35 dollar BB Data Value Pack which includes:
500 MB
unlimited sms/vid msg/pic msg
call id, vm, WhoCalled

so all that plus SAF and emergency fee, plus taxes comes up to about $82.45

Any suggestions??


Start asking for monthly credits. My plan is similar to yours but I have 450+500 bonus rollover Minutes.

Student Plan 45 $45.00
Savings: Monthly Plan Credit $-15.00
Savings: Monthly Plan Credit 3 Yr $-10.00
iPhone Data Value Pack $30.00
Visual Voicemail $0.00
6PM Early Eve. Calling Option $7.00
Savings: 6 pm Eve Student Discount $-7.00
9-1-1 Emergency Access Fee $0.50
System Access Fee $6.95

450 Outgoing Wkday Minutes
Voice Unlimited Eve/Wknd Minutes
Voice Unl. Incoming local calls
Voice MY5 + 5 Add'l Numbers Bonus

TOTAL = $60.32

[Triad]

250 min
Unlimited Incoming
Roger 2 Rogers
Unlimited after 6
2500 SMS/VM/CD/2500min call forward/Call Manager retention package
100 Long distance Minutes
2 years renewal + $400 (standard) cancelling fee.

27.58+HST=32ish

What do you think? They won't budge on making it $10 a month less... Contract expired, have 2 cells. What do you think? I don't need any bonus minuites so I am fine on that. Class starts at January for 6hrs a week and going to university at next september can't really justify getting the plan really but need to get a job. -It helps to have a cell. Also I just moved no one to really contact except for family. So 100LD is good for that :D.

[P4rtyboy]

hi. i have the following:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit -7.00
6PM Early Eve. Calling Option 5.00
50 Bonus minutes 0.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
100 Bonus minutes 0.00
VoiceMail 7.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.45

i also have 2500txt...but that doesn't show.

its a great voice plan, but i'ld really like to send/receive pictures...and maybe email...perhaps a little data?. i don't really understand all the options what is the best i could ask for and expect to get that might accomplish this?

Oct 17th marked 1 year into a 3 yr contract. I called a few minutes ago and asked about getting a 6gb plan and an iphone. she offered the 8g 3giphone for 199 and said the lowest data plan would add $40 on top of my voice!! i said i would wait till they offered the 6gb plan (hopefully when bell/tellus introduce their iphones).

she mentioned a 15$ blackberry email/data plan (i am using an 8310 curve). i was unfarmiliar with that plan so i said i would look into it. would that be a good option? any chance i could get another $5 or $10 credit?

thanks for your help
you pretty much maxxed your credits (up to $20). you dont have caller id? and.. you get 2500 text for $0? your plan doesnt make sense xD

[Speedv1]

nice, 512mb. i didnt know rogers offered that :P

Lol woops, apparently I have standard memory sizes of sd cards/mp3 players in my head?! hah..

I have 500mb.

[drhorrible]

250 min(10 dollar credit)
Unlimited Incoming (credited)
Roger 2 Rogers (credited)
Unlimited after 6 (5 dollar credit)
2500 SMS/VM/CD/2500min call forward/Call Manager retention package (10 dollar credit)
100 Long distance Minutes
2 years renewal + $400 (standard) cancelling fee.

27.58+HST=32ish

if you really had all of those credits, your plan would be $17.58, not $27.58. I'm pretty sure that you only have one $10 credit.

[l3utmunch]

Just called in for 2 lines, They offered:

3g 8gig - $299
3gs 16 gig - $399

Both plans:
2,500 Text
Caller ID
200 min
6pm early
Unlimit Eve/Wknd
My 10
500 mb

$67 per line

Asked to take off My10 and she said the price would increase.... Going to call back another time :(

[armstrr]

you pretty much maxxed your credits (up to $20). you dont have caller id? and.. you get 2500 text for $0? your plan doesnt make sense xD

yes, i do have caller id, voicemail and 2500 texts. i copied and pasted from my online bill....i'm not sure why nothing is mentioned on it. i should probably say i "bought" this plan, or i guess the term is got it transferred to me. the other guy did the work. i believe it was some sort of retentions plan.

back then it was great...now everybody has picture/video messaging and...i'm missing out on the "fun" haha.

so yes, currently i have $32 in monthly credits. i'm wondering if there is a package that has voicemail, caller id, texts, video/picture texts that i could add to my plan and cancel my current voicemail/caller id/txt package. Like add $15/month plan and remove $7 plan. if i could get what i'm after for $7-$8/month i'ld be happy.

thanks again for any help

[P4rtyboy]

yes, i do have caller id, voicemail and 2500 texts. i copied and pasted from my online bill....i'm not sure why nothing is mentioned on it. i should probably say i "bought" this plan, or i guess the term is got it transferred to me. the other guy did the work. i believe it was some sort of retentions plan.

back then it was great...now everybody has picture/video messaging and...i'm missing out on the "fun" haha.

so yes, currently i have $32 in monthly credits. i'm wondering if there is a package that has voicemail, caller id, texts, video/picture texts that i could add to my plan and cancel my current voicemail/caller id/txt package. Like add $15/month plan and remove $7 plan. if i could get what i'm after for $7-$8/month i'ld be happy.

thanks again for any help

i believe they still offer the $10 Value pack - 2500 text, CID, VM, you could try that, you'd lose the $7 credit though (tied to $7 VM), but if what you listed is correct, you gain $10 in flexibility of credits. (you currently ahve $17 of MSF, and $20 max.)

[akademiks]

What's the cheapest anyone has gotten on a blackberry or iphone plan?

[Triad]

Whops I just carried your numbers over. Sorry. In the end it costs 27.58. Is this plan still worth it? I need your guys input asap as I need something to call with in Toronto :D!
if you really had all of those credits, your plan would be $17.58, not $27.58. I'm pretty sure that you only have one $10 credit.

Should I ask for a phone deal?

[ppwlee]

Hi,

Does Rogers still have a separate phone # for retention? I want to check into HUP to an iphone. Thanks very much.

[seekay]

Hi,

Does Rogers still have a separate phone # for retention? I want to check into HUP to an iphone. Thanks very much.

simple search =)

http://www.redflagdeals.com/forums/search.php?searchid=19876520

1/2 way down the page

[drhorrible]

Whops I just carried your numbers over. Sorry. In the end it costs 27.58. Is this plan still worth it?

It's a very good plan, and it's hard to do any better (although there have been slightly better plans posted in this thread).

[ofiveo]

I think I really might cancel, its 320$ to cancel...
Worth it in the long run for me. I try and negotiate, tell them what telus and bell are offering at a much lower price with more add-ons, as I'm looking for data, and they keep telling me that same stupid $50 plan, when added with call display and texting comes up to $80+.
"Because you're a valued customer, I'll throw in free calling after 6pm"
"Let me look for some COMPETITIVE plans"
Get the hell out of here, screw Rogers.

How the hell are you guys getting such good deals? My second time, and still a horrible deal.

[Triad]

Thanks for replying. I wonder if they will give me a free cell or something good. Should I take this plan? I don't think I can do better.

It's a very good plan, and it's hard to do any better (although there have been slightly better plans posted in this thread).

[elnino89]

Are they open on the weekend. What time are they open till.

[mgonbay]

I got C510 shipped but no memory sticker with the package. wondering if it should be included even it's just 512mb

[hoon]

Are they open on the weekend. What time are they open till.

Reg Customer service is open all weekend
Retentions is open on Saturday till 8pm, i believe. And closed on Sunday.

[NiHaoMa]

Can I sign up for voice and data plan and pay $199 for the iphone 3gs 16gb and cancel my data plan after 1 month?

I will end up paying a $100 Early Data Cancellation Fee correct??
Making the iphone only $199 + $100 EDCF + 1 month of data = $300 something on a 3 year contract.

Has anyone done this before?

[suwong]

You can definitely do better. From that price, you only have 15$ in credits.. I don't know if you have the unltd incoming credited + 5$ credit or just the plain 15$ credit.

If you have the feature credit, it's going to be easier to get an additional 5 or 10$ credit to offset your retention pack. ÃŒf you don't have the feature credit for unltd incoming, it might be harder as reps are more lenient to giving that one out.



This guy got very lucky. Very few reps will give you full credits of your base plan. For a plan like this, 22.58 or 27.58 + tx is decent.
You can always push for 100LD if needed and bonus minutes. You can also try to remove early evening and replace by bonus minutes, depending on your usage. (Tell the rep that you're on a tight budget and if he/she can do that for you)



What does this person mean by feature credit for/ not for my unlimited incoming?

Anyway, I think this is the breakdown of the plan I was offered:

250 Daytime + 50 bonus - $25
Unlimited @6pm - $5 (credited)
Unlimited incoming - $10 (credited)
CID/VM/2500 TXT - $10

$35 + $2.58 = $37.58 + taxes = $42.09


I've only been with them for a little over a year, what's the max credit they can offer me? Just $15 in credit?

The unlimited @8pm comes with the base plan right? If so, I was also thinking to get rid of the unlimited @ 6pm (since I have unlimited incoming anyway) and have it credited towards the base plan or the CID value pack. Would that work?

[P4rtyboy]

What does this person mean by feature credit for/ not for my unlimited incoming?

Anyway, I think this is the breakdown of the plan I was offered:

250 Daytime + 50 bonus - $25
Unlimited @6pm - $5 (credited)
Unlimited incoming - $10 (credited)
CID/VM/2500 TXT - $10

$35 + $2.58 = $37.58 + taxes = $42.09


I've only been with them for a little over a year, what's the max credit they can offer me? Just $15 in credit?

The unlimited @8pm comes with the base plan right? If so, I was also thinking to get rid of the unlimited @ 6pm (since I have unlimited incoming anyway) and have it credited towards the base plan or the CID value pack. Would that work?

unlimited incoming can have its own feature specific credit. So it does not count towards your total MSF.. based on what you wrote, you only have $5 in MSF, therefore... you have an additional potential $20 more credits to work with...

[hallekz]

I got C510 shipped but no memory sticker with the package. wondering if it should be included even it's just 512mb

You probably already found out but I was wondering the same call Rogers n they had no clue ... the girl suggested its already in the phone .... guess what, it was ... and it didnt indicate anywhere.... good luck.

[yvr2006]

I have been with Rogers since about 1995. In the past several years I have spent a lot of money on U.S. texts, data and roaming so I'm a relatively high revenue customer despite the plan I have.

I get a new phone every year at a new customer price and sell the previous phone for enough to cover the cost of the new phone.

Here is my current plan:

200 mins weekday
Unlimited wknds eves after 6
Rogers to Rogers
$15 ($25 less a $10 credit)

CID/VM/2,500sms/1,000mms
$15

6GB data plan
$30

Total: $60 + taxes etc.

Nov 15 is my next refresh, so I am going to ask for the new Bold (assuming its available by then) and an additional $10 monthly plan credit.

Think I'll get it?

[hoon]

I have been with Rogers since about 1995. In the past several years I have spent a lot of money on U.S. texts, data and roaming so I'm a relatively high revenue customer despite the plan I have.

I get a new phone every year at a new customer price and sell the previous phone for enough to cover the cost of the new phone.

Here is my current plan:

200 mins weekday
Unlimited wknds eves after 6
Rogers to Rogers
$15 ($25 less a $10 credit)

CID/VM/2,500sms/1,000mms
$15

6GB data plan
$30

Total: $60 + taxes etc.

Nov 15 is my next refresh, so I am going to ask for the new Bold (assuming its available by then) and an additional $10 monthly plan credit.

Think I'll get it?

It's def doable. But it will depends on the rep too. But I don't think you will have a problem since you've been with them so long.
For a bonus, I would try to get more minutes too. You can easily get 100-150 more minutes free. And if you need 100 LD, get that too. Free incoming is something you can get if you need it too.

[Triad]

I just signed for it since I needed the extra features since I am out of my province. I couldn't push for anymore. All the reps said that is the best we can give you, when I threaten to cancel they were like yeap np, we can do that for you now.
250 min
Unlimited Incoming
Roger 2 Rogers
Unlimited after 6
2500 SMS/VM/CD/2500min call forward/Call Manager retention package
100 Long distance Minutes
2 years renewal + $400 (standard) cancelling fee.

27.58+HST=32ish

What do you think? They won't budge on making it $10 a month less... Contract expired, have 2 cells. What do you think? I don't need any bonus minuites so I am fine on that. Class starts at January for 6hrs a week and going to university at next september can't really justify getting the plan really but need to get a job. -It helps to have a cell. Also I just moved no one to really contact except for family. So 100LD is good for that :D.

[Terrific_Deals2k8]

Thanks for replying. I wonder if they will give me a free cell or something good. Should I take this plan? I don't think I can do better.

I don't think you can do much better... I pay $5 more ($32.XX) and I don't get Unlimited Incoming or 100 mins LD, mind you I signed my contract last year for a 16GB iPhone 3G...

[simms]

Is it likely to get Unlim Incoming added onto a plan and get credited? Can I call in to add Unlim Incoming alone - if so, how much is it?

[Mrs_Popo]

Oct 23 - Nov 22 250/Unlimited Eve/Wkds Plan 20.00
Savings: $5 Data Discount -5.00
Data Service Plan 6GB 30.00
Canadian LD Anytime Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Value Pack 10.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Savings: Monthly Plan Credit 3 Yr -10.00
Total before taxes: $57.45
GST 2.87
PST 4.60
Total for Wireless: $64.92

I was told that the value pack had its own credit, should I call in and ask about that? It would be great to get $10 off my monthly bill.

[impalass]

I have :

UNLIMITED INCOMING
FREE NETWORK CALLING
FREE AFTER 5PM
FREE EVENING AND WEEKENDS
STUPID AMOUNT OF FREE TEXTING
250 FREE DAYTIME MINUTES
100 OR MORE LD CALLS
CALL DISPLAY
CALL WAITING
VOICEMAIL

MONTHLY BILL $45

[djino]

STUPID AMOUNT OF FREE TEXTING

lol

[crazlunatic]

Anyone know if I can get a sweet deal when I buy my iphone 3GS 16GB for $199 on a 3 year contract?

I want a voice+data plan of course, but I want the cheapest plan possible. $65 a month is not very cheap

[tnguyenviet]

Anyone know if I can get a sweet deal when I buy my iphone 3GS 16GB for $199 on a 3 year contract?

I want a voice+data plan of course, but I want the cheapest plan possible. $65 a month is not very cheap

I've seen on average people hitting $43-52.

[deeman101]

WOOOW. Rogers is on crack! I swear they are so incompetent.

250/Unlimited Eve/Wkds Plan - $25.00

* 250 Weekday Minutes


Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing
* 2500 Sent/Unl. Received Txt


Additional Charges**

* Gov't Regulatory Recovery Fee - $2.58 - Monthly
* Call Forwarding/Transfer - $3.00 - Monthly

Discount(s)

* Digital Call Display Credit - To be removed on 25/10/2012
* Monthly Plan Credit
* $5 Data Discount - To be removed on 24/10/2012
* Monthly Plan Credit 3 Yr - To be removed on 24/10/2012
* WhoCalled Service
* Call Manager
* Call Forwarding/Transfer


My Current Wireless Essentials

Essentials:
Value Pack
BB data
R2R

I called in today cause they put the wrong data package on. I didn't have the BIS when I specifically asked for it. Then I see "WhoCalled", "Call Manager", and "Digital Call Display Credit" added. WTF?!? Yea I know they were added as discounts, but why?? I didn't authorize it, the Rogers BB tech guy did the calling to make them switch data plans. Especially the CID credit. I used to have this credit before. Its a USELESS credit when I have a valuepack with CID built in. Worst of all my plan should've had 350 daytime but it has 250 with no indication of an additional 100 minutes anywhere. ROGERS FAIL! Why do we continue dealing with this company?


EDIT: HOLY ****! I just realized it no longer says 6pm eve/wknd!! ARRGGHHHHH!!!

[joongpark]

I tried to search for it but I can't find it.

Is cancellation fee for data part of the plan still $100 or do they charge a lot more now?

Thank you.

[newbie7]

Can I sign up for voice and data plan and pay $199 for the iphone 3gs 16gb and cancel my data plan after 1 month?

I will end up paying a $100 Early Data Cancellation Fee correct??
Making the iphone only $199 + $100 EDCF + 1 month of data = $300 something on a 3 year contract.

Has anyone done this before?

Would like to know the answer to this as well. Can anyone help?

[crazlunatic]

I've seen on average people hitting $43-52.

What do you mean? Is there something I have to ask for? I know there's a student plan for $50 but would be good to hit lower.

I don't want to wait until November 4th to see what Bell's prices are and then bargain with Rogers. I want my new phone this week.

[MadCowTom]

Can someone tell me whether it is true that bundle discount only apply to voice plan and not data plan because that is what I was told today by the CSR from retention? I have my doubt but wondering anyone know for sure.

Thanks in advance!

[Persuade]

What do you mean? Is there something I have to ask for? I know there's a student plan for $50 but would be good to hit lower.

I don't want to wait until November 4th to see what Bell's prices are and then bargain with Rogers. I want my new phone this week.

I think it greatly depends on 3 things:

1. how much $$$ you have given Rogers in the past (The Tier system)
2. Negioiating tactics
3. The CSR you happen to get


I tried to get an iPhone deal last week and I am a 3 year Rogers customer so far, and I was offered a pretty bad deal.

I think I am just going to suck it up and wait till the iPhone releases on Bellus and then try Rogers again.

[aztecking]

Can someone tell me whether it is true that bundle discount only apply to voice plan and not data plan because that is what I was told today by the CSR from retention? I have my doubt but wondering anyone know for sure.

Thanks in advance!

Yea its only for the voice plan, so unless you have one of those voice and data combos then only voice gets the % discount.

[yvr2006]

Tethering Access 0.00

This is concerning. Do they charge anyone currently for tethering? If not - it looks like they are gearing up to do so.

When I get the new Bold next month - I plan on tethering with it - that is why I have the 6gb data plan.

[jeffvan]

Hey guys ...Just received my first bill..

Oct 19 - Nov 18 250/Unlimited Eve/Wkds Plan 20.00
50 Bonus minutes 0.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
250 Bonus minutes 0.00
Call Display 8.00
Savings: Digital Call Display Credit -8.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Savings: System Access Fee Credit -6.95
Total before taxes: $20.50
GST (#86239 5381) 1.03
PST 1.44
Total for Wireless: $22.97

Wireless usage summary ending Oct 18/09
Type of
Usage
Usage Description
You used Unit of
measure Total
cost ($)
Voice 50 Bonus minutes 50:00 Min:Sec 0.00
Voice Rogers to Rogers Calling 543:00 Min:Sec 0.00
Voice 250 Bonus minutes 127:00 Min:Sec 0.00
Voice Eve/Wkend 330:00 Min:Sec 0.00

Thanks for all your help...I really appreciate everyone's input on this thread....

[mgonbay]

You probably already found out but I was wondering the same call Rogers n they had no clue ... the girl suggested its already in the phone .... guess what, it was ... and it didnt indicate anywhere.... good luck.

Thank you for your reply. Unfortunately, if you meant it's in the memory slot, it is not there. It was empty when shipped. I told the girl that the package was opened before when I got it in mail. She said they were checking everything to make sure, lier..............I have to call back and ask for some credit for sure.

[drhorrible]

Then I see "WhoCalled", "Call Manager", and "Digital Call Display Credit" added. WTF?!? Yea I know they were added as discounts, but why??

these all come standard with your plan.

[bkwan]

Here's another 'let's compare and see who's plan is best' post...

250/Unlimited Eve/Wkds Plan - $20.00

* 5PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends
* 50 Bonus minutes
* Unlimited Incoming Calls Opt.


Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing
* Van./Vic. Rate Following
* Unltd Picture or Video Msgs.
* Unlimited Text Messages

Additional Charges**

* System Access Fee - $6.95 - Monthly
* 9-1-1 Emergency Access Fee - $0.50 - Monthly


Discount(s)

* $5 Data Discount - To be removed on 25/10/2012
* $10 Data Discount - To be removed on 25/10/2012
* Monthly Fee Credit 3 yr - To be removed on 09/02/2012 ($-7)
* Incoming Calling Opt. Cr - To be removed on 02/03/2012 (-$10)
* 33.3% Value Pack Add-on Disc.

$7 5PM Early Eve. Calling Option
$5 Canadian LD Anytime Option (1000 minutes)
$10 Unlimited Incoming Calls Opt.
$30 Data Service Plan 6GB – Limited Time Offer - term expires on 30/09/2012
$20 iPhone Value Pack with Visual Voicemail


Before taxes, $67.45 - After taxes, 75.54

Think I can get any more discounts? I'm pretty content with how it is now...

[deeman101]

these all come standard with your plan.

Yea but they weren't there this morning. They were unauthorized (atleast by me) changes that were made after I called Rogers in the afternoon. Making changes like that should be breach of the contract I have with Rogers. If I can't pull random crap like that and get away with it, why should they be able to do that? Like Rogers would ever understand if I accidentally left streaming radio on for the whole day? What really gets me is how they took off my 6pm eve/wknd without telling me anything. What if I just trusted them and never checked out wtf happened online? What if I didn't have online billing?

[sacabeans]

I called in yesterday to try and add a family plan to my father-in-laws account. Basically he is currently not on a contract, has been with Rogers 8 years and wants a second phone for his wife.

Current plan:
WN/WE after 6
CID
150 minutes
voicemail
=$35 (40 with GST+PST)

I first talked to a CSR who said if I wanted all the same services on the base family plan it would cost $84. Really? How was that going to help?

I called the retention line, and they said his current plan is a retention plan and would not be able to duplicate the features on a second phone. The best I got out of her was:

WN/WE after 6 (credit)
CID (credit both phones)
150 minutes
(no text messages - they dont need it)
=$63

but no voicemail. I turned it down. I have not read many posts about people adding family plans and was wondering if anyone had better success.

[bumboclott]

So I'm up for a HUP in a month. My corporate contract ends in 13 months...
Rogers has been quoting me $200 retail off for an iPhone 3GS ($499 for 16GB)

Does anyone think that Rogers would qualify me for new customer prices ($199 for 16GB) if I threaten to leave for a Telus/Bell iPhone contract?

[hprockets]

Originally Posted by NiHaoMa
Can I sign up for voice and data plan and pay $199 for the iphone 3gs 16gb and cancel my data plan after 1 month?

I will end up paying a $100 Early Data Cancellation Fee correct??
Making the iphone only $199 + $100 EDCF + 1 month of data = $300 something on a 3 year contract.

Has anyone done this before?

A retentions rep actually suggested this trick. I was actually going to do it, except data retentions offered $35 - $10 credit for 6gb data and I took the offer.

This is concerning. Do they charge anyone currently for tethering? If not - it looks like they are gearing up to do so.

When I get the new Bold next month - I plan on tethering with it - that is why I have the 6gb data plan.

AFAIK Rogers will charge for tethering in the future. not now though

[twizted_]

Hey everyone,

This is currently my plan:

$40 Student plan
200 day time
unlimited e+w @6pm
My10 Canada wide
Unlimited Incoming
50 bonus minutes on a 3 year term
500 overtime minutes

$30 Data value pack
500 MB Data
Unlimited texting/MMS
CD + VM

+SAF and 911.

- 5 dollar monthly credit for 2 years since a customer service girl tried to call my bluff on trying to get to retentions.

I upgraded last year to an iphone but sold it and has used the bold and now I am using the 8900. I wanted to get an iPhone 3gs and they said that I am not eligible for an upgrade until next year since it's every two years. So I called into retentions but they wouldn't do anything for me as he said my plan is as cheap as it gets already but I find it hard to believe after reading this and they wouldn't give me an iphone saying they have no control over it.

Do you guys have any advice for what I should say?

Let me know and hope things work out. Thanks in advance!!

Hey all, so do you think if I wait for Bellus to come out with the new iPhone I'd be able to get the iPhone 3gs 16GB for 200? I have been looking online to buy one and it's really the same for me to cancel and go on a contract with someone else. But I really want to keep my plan since it's really good. Do you think I can maybe get some bill credits as well?

[wchengw]

I called in yesterday to try and add a family plan to my father-in-laws account. Basically he is currently not on a contract, has been with Rogers 8 years and wants a second phone for his wife.

Current plan:
WN/WE after 6
CID
150 minutes
voicemail
=$35 (40 with GST+PST)

I first talked to a CSR who said if I wanted all the same services on the base family plan it would cost $84. Really? How was that going to help?

I called the retention line, and they said his current plan is a retention plan and would not be able to duplicate the features on a second phone. The best I got out of her was:

WN/WE after 6 (credit)
CID (credit both phones)
150 minutes
(no text messages - they dont need it)
=$63

but no voicemail. I turned it down. I have not read many posts about people adding family plans and was wondering if anyone had better success.

See if you can get them to use the existing $50 dollars family plan and add on CID and VM for free because you don't need the txt message and all the added on bonus feature. Saying that you are a long time customer and wish to stay with Rogers b/c service is great, etc... might need couple tries to get a nice retention rep though...

[luckyking]

Am i the only one......BUT as of lately i've found CsR to be VERY UNACCOMODATING !!!!!
One of my phones as lost a MPC of $5.00 and they refused in give it back, saying i've already got 3 credits on that phone . But he didn't seem to want to understand that the other 3 phones on the same plan has that credit as well!!!!

[jasonseo01]

200 anytime + 100 bonus minutes
unlimited evening/weekends starting at 6
unlimited text
free rogers2rogers
free caller id
100 Canadian LD minutes

for $20+system access+SAF+ tax = $31.something
for 2 year contract

my 3 year contract ended, and i called in and said i was gonna switch to fido or telus, talked to customer relations.

[twototsintow]

This thread has inspired me to call Rogers. I have called twice in the past 6 mos stating my dissatisfaction of their service and over our hardware but never threatened to move.

I have 11 mos left on a 3yr contract. I am a longtime Rogers customer (7+ yrs) My previous plan was good and cheap but I want cheaper! It was:

50 daytime min.
BPS - grandfathered
unlimited weekends/eve mins. starting at 5pm (grandfathered)
free call display
911
SAF
= with taxes $26.20

I phoned customer service first than got transferred to retentions (customer relations) and explained that I could move to Fido for the same plan for cheaper or would consider staying if they could meet or beat their plan... in the nicest, friendliest way possible.

He, without hesitation, offered:
100 daytime mins.
1000 weekends/evenings starting at 6pm
free call display
free incoming texts
50 outgoing texts
$5 monthly credit
no SAF
$2.58 gov't fee
---------
total $17.58 + tax = under $20

Good luck! I think if you have time, try! A tip also, don't call in the evening when everyone is calling with complaints - try earlier afternoon...they are in a better mood.

[MugensilverSiR]

250/Unlimited Eve/Wkds Plan 20.00
25 Additional Minutes 0.00
100 Additional Minutes 0.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -5.00
Savings: Monthly Plan Credit -5.00
Savings: Better Choice Bundles 15% Disc -3.75
BlackBerry (BIS) Svc 500MB 25.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Voicemail 7.00
Savings: Loyalty Voicemail Discount -7.00
Text Messaging 10.00
Call Display w/Name Display 8.00
Savings: Digital Call Display Credit -8.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Blackberry 8900 Curve $199.99 - $50 Rebate off the phone

Just thought I would add my results for you guys to compare. I can't believe it's been another 2 years again already...time flies when you are with Rogers.

Thoughts?

[drhorrible]

Discount(s)

* $5 Data Discount - To be removed on 25/10/2012
* $10 Data Discount - To be removed on 25/10/2012


Looks like you just had some data discounts added. Care to share how you got them?

[deeman101]

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $25.00

1. 100 Bonus minutes
2. 25 Anytime Minutes
3. 250 Wkday/Unltd. Eve/Wkends
4. 6PM Early Eve. Calling Option


Additional Services

1. Call Forward/Trans.Pay Per Use
2. Detailed Billing
3. 2500 Sent/Unl. Received Txt


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly
2. Call Forwarding/Transfer - $3.00 - Monthly


Discount(s)

1. Monthly Plan Credit ($10)
2. $5 Data Discount - To be removed on 24/10/2012 ($15)
3. Monthly Plan Credit 3 Yr - To be removed on 24/10/2012 ($5)
4. Rogers to Rogers 3Yr Bonus - To be removed on 26/10/2012
5. WhoCalled Service
6. Call Manager
7. Call Forwarding/Transfer


My Current Wireless Essentials

Value Pack
BlackBerry Service 500 MB (3 year subscription) - term expires on 26/10/2012
6PM Early Eve. Calling Option
Rogers to Rogers Calling

$42.48 after tax. Basically I called and crucified the rep for Rogers' mistake with my account. And theres still a mistake on there! The guy said I am going to have 120 Canadian LD! ARGH!! Gonna call back and verbally murder whoever is on the other side of the line tomorrow. :evil:

[theplayground]

This thread has inspired me to call Rogers. I have called twice in the past 6 mos stating my dissatisfaction of their service and over our hardware but never threatened to move.

I have 11 mos left on a 3yr contract. I am a longtime Rogers customer (7+ yrs) My previous plan was good and cheap but I want cheaper! It was:

50 daytime min.
BPS - grandfathered
unlimited weekends/eve mins. starting at 5pm (grandfathered)
free call display
911
SAF
= with taxes $26.20

I phoned customer service first than got transferred to retentions (customer relations) and explained that I could move to Fido for the same plan for cheaper or would consider staying if they could meet or beat their plan... in the nicest, friendliest way possible.

He, without hesitation, offered:
100 daytime mins.
1000 weekends/evenings starting at 6pm
free call display
free incoming texts
50 outgoing texts
$5 monthly credit
no SAF
$2.58 gov't fee
---------
total $17.58 + tax = under $20

Good luck! I think if you have time, try! A tip also, don't call in the evening when everyone is calling with complaints - try earlier afternoon...they are in a better mood.

I think u basically got the same thing. Instead on unlimited eve/weekends, now u only have 1000 minutes, and also u need to realize that on ur previous plan u were paying SAF..........if its good enough for u, than I guess its ok, but I think u could have still kept ur unlimited eve/weekends calling, and still pay under $20...............but its still not bad if ur main concern was cut ur bill...

[wikkid_bigshot]

Going to call Rogers retention tomorrow could use some advice.

I recently canceled my internet with them so they should know I mean business.

I have been with Rogers for 7-8 years, my last 3 yr contract expired March 09. I know I should be entitled to a good hardware upgrade dollar.

My current plan is

Corporate Business Plan 18.00
Unltd Evenings 5.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Corporate Business Plan includes
200 Anytime minute
free call display/call forwarding
Unlimited evening starts @ 6pm.

Its not something I can't get anywhere else, I am looking to pick up an Apple 3GS and add text and 6GB data on that.

With the hardware upgrade I am hoping to pay no more than 199 for the 16 Gb iPhone 3gs and get 100 txt messaging thrown in for free, and the 6Gb of data for 30 bucks with 10 bux credit for the first year.

You guys think that sound reasonable?

[bubble.tea]

...
I have been with Rogers for 7-8 years, my last 3 yr contract expired March 09. I know I should be entitled to a good hardware upgrade dollar....

Assuming you never went over your monthly bill, your revenue over 36months shouldn't be more than $1300...which is Tier 1 I believe (+$100+admin over 3yr promo price)...BUT...if you're out of contract, you probably are more than 30months since your last hup yes? That means you get new customer pricing regardless to revenue., that's all that matters :).

I hate finding out when people have prolonged doing a hup such that their revenue is far more than any discount would be possible...IE this means they should've done a hup immediately that that sweet spot and allow the revenue to rebuild towards another hup.

IE...the MINUTE your revenue is past the highest Tier, you should hup. NO doubt about it. Any amount beyond that is wasteful as it won't really give you that much of a discount beyond what a teenie bopper with a $35 plan and free time on the bus ride home calling Retentions would get anyway :lol:.

[yvr2006]

IE...the MINUTE your revenue is past the highest Tier, you should hup.

Is there a reference here somewhere for what these Tiers are? I heard a customer relations agent refer to tiers once.

I get new customer pricing on a HUP every 12 months. It used to be every 18 months, but because of whatever "tier" I am in, it is now 12. Does everyone have the same privilege?

[hoon]

If I wasn't in a good mood I would have said "use the search".
But here it is.

Tier 1 (<$1000) - $100 more than new activation price PLUS admin fee
Tier 2 ($1001 - 1300) - $75 more.......................................PLUS admin fee
Tier 3 ($1301 - 1500) - New activation price PLUS admin fee
Tier 4 ($1501 - 2500) - New activation price; NO admin fee
Tier 5 (>$2500) - $25 less than new activation price; NO admin fee

[yvr2006]

Sorry hoon - I clued in to doing a search after I posted!

Regarding tiers, I found the post earlier on in this thread about $$$ required, and what it gets you when you do a HUP.

Unfortunately, I might need to lower my expectations for my HUP next month. In addition to the decent plan I have, I also received a pretty awesome bill credit when I signed up for this three years last November. Essentially, I didn't pay anything for three months...

Here are my bills:

November -
December -
January -
February 65.30
March 89.05
April 113.00
May 192.00
June 92.05
July 79.57
August 119.66
Sept 243.19 (used voice and data in USA and Spain)
Oct 80.00 (my estimate)
TOTAL 1,073.82

So - looks like I am only tier 1.>:( I suppose the good news is that it may still depend on the agent I get. Perhaps my 10+ years of loyalty might mean something still

[robman_rob]

what's HUP stand for?

[kwk1]

Hardware Upgrade Program.

[MadCowTom]

Is there a reference here somewhere for what these Tiers are? I heard a customer relations agent refer to tiers once.

I get new customer pricing on a HUP every 12 months. It used to be every 18 months, but because of whatever "tier" I am in, it is now 12. Does everyone have the same privilege?

I think you must have a corporate code associated with your account. That is what I am doing every year.

[user22]

I currently have a good voice plan

250 minutes, 6pm option with call display and calling waiting
voicemail (credit)
unlimited incoming (credit)
rogers to rogers (credit)
100 LD minute (free)
500 txt message
with some monthly credit
SAF waived for one year

total around $22 tax in

I am hoping to get a good data plan but I still have a year and a half to go for my contract. Can someone let me know what kind of data plan I can get (at least 500MB or 3G if possible) and at the cheapest price? Any suggestions for blackberry or iphone as well??
I am worried that they won't give me a good data price since I have a pretty cheap voice plan already.

Please help!

[MobileMuck]

http://www.howardforums.com/showpost.php?p=13067573&postcount=24

HUP Tiers changed at the beginning of this month.

prev:
Tier 1: <$1000
Tier 2: $1000 - $1200
Tier 3: $1200 - $1500
Tier 4: $1500 - $2000 (i think i forget now)
Tier 5: $2000+

NOW:
Tier 1: <$1500
Tier 2: $1500 - $2000
Tier 3: $2000 - $2500
Tier 4: $2500 - $3000
Tier 5: $3000+


Of course this includes only wireless spending and not other services even if on a "one-bill". As always, accrued spending for HUP eligibility does not include taxes, NSF or late charges, and hardware purchase costs. The most recent 2 invoices are not included as well at the time when any calculation is made or quoted (presumably to ensure that bills are paid before HUP eligibility "credit" is given).

[tejpalk]

hey i have a plan with

250 daytime min
1000 eve/weekend starting at 7
R2R
unlim txt
caller id
1000 can LD

i renewed my contract in February of this year, and i asked for alot of credits when that happened and hey accidentely gave me an extra $5 credit
so now my bill is $25+tax.

I wanted to get voicemail, but i don't want my monthly bill to go any higher, do you think there is a way to get that without having that extra credit removed and without having my bill go up?

Also, does anyone know about any corporate discounts?

[Evil Baby]

hey i have a plan with

250 daytime min
1000 eve/weekend starting at 7
R2R
unlim txt
caller id
1000 can LD

i renewed my contract in February of this year, and i asked for alot of credits when that happened and hey accidentely gave me an extra $5 credit
so now my bill is $25+tax.

I wanted to get voicemail, but i don't want my monthly bill to go any higher, do you think there is a way to get that without having that extra credit removed and without having my bill go up?

Also, does anyone know about any corporate discounts?

Do you use your 1000 minutes of LD?

If they wont give you voicemail for free, then see if you can drop your LD from 1000 minutes to 100 minutes and add vm with no extra charge

[tejpalk]

no i can't drop the LD, but i actually use quite a bit of it too. Isnt there a caller id, unlim txt and vm combo that might be cheaper, so maybe i could drop the caller id and txting credits to get the combo for the same price?

[MadCowTom]

no i can't drop the LD, but i actually use quite a bit of it too. Isnt there a caller id, unlim txt and vm combo that might be cheaper, so maybe i could drop the caller id and txting credits to get the combo for the same price?

There is a retention value pack (VM + CID + 2500 TXT) for $10 but I don't know whether they will give it out to everyone but no harm asking.

[dnyc]

current plan:

17.50 epp plan
200 day time minutes.
evenings/weekend free start at 6pm

30.00 iphone pack
10000 txt
caller id
visual voice mail
500mb of data

saf + 911

total:54.95

CALLED RETENTIONS

offer:

25.00 plan includes:
250 minutes
evenings/wkend at 6pm
rogers to rogers

+ 2.58 gov't fee + 30 iphone pack i have originally

total: 57.58

so i end up paying 2.63 more a month but do get 50 more minutes a month + rogers to rogers.

i haven't taken the offer yet, can anyone give me some tips what i can do to get a bit more or more credit of somewhere. i tried even ask for 5.00 credit per month but they won't budge. said that rogers/rogers is already creditted and the evening/weekend credit as well.s tried to get a credit on my iphone pack yet they still won't budge. i've been with them for 2 years and 7 months so far. i upgraded so im in contract right now. but since being with them i've never called retentions to get a better plan. what can i say to get them to budge. i like the plan offered but i don't want to pay more. its only 2.63 a month more. HELP! thanks.

[wikkid_bigshot]

I got offered this

Blackberry bold 9000 for 249.99

Same plan, and 100 txt messages included

so
18+5 + SAF

which includes
200 anytime minute
15 LD anywhere NA
calldisplay
callforward
msgSystem
unlimited starting from 6pm
and 100 txt msg

3GB of data for 30 bucks

I plan to call in again tomorrow to up the data plan to 6GB and waving first 6 months of SAF.

[dnyc]

previous plan:
17.50 epp plan
200 day time
evening weekend at 6pm

30.00 iphone pack
500mb data
10000 txt
visual voicemail
caller id

saf + 911 total 62 taxes in about.


finally after calling the 4th time to retentions. i told them i dont mind paying the ecf/decf totaling 500 to cancel because i can sell my 3gs iphone for 7-800 no problem to cover the cancellation fees and go with another company. the lady on my 4th attempt was very nice and gave me a good offer that i took right away as soon as she was finished.

current plan now:
250 day time
evening/weekend at 6
unlimited incoming
rogers to rogers

my original iphone pack for 30.00

total 53.29 taxes in.

originally she offered 350 day time minus the rogers to rogers, but she was not able to include the 100 bonus minutes so she gave me rogers to rogers instead.

im a happy camper now.

the first 3 calls i tried they kept insisting offering me this:

25.00
250 day time
evening weekend at 6
rogers to rogers

original iphone pack i had for 30 totalling 65 taxes in. which in turn would've cost me almost 3.00 more a month..

[simms]

current plan now:
250 day time
evening/weekend at 6
unlimited incoming
rogers to rogers

my original iphone pack for 30.00

total 53.29 taxes in.

originally she offered 350 day time minus the rogers to rogers, but she was not able to include the 100 bonus minutes so she gave me rogers to rogers instead.

im a happy camper now.

the first 3 calls i tried they kept insisting offering me this:

25.00
250 day time
evening weekend at 6
rogers to rogers

original iphone pack i had for 30 totalling 65 taxes in. which in turn would've cost me almost 3.00 more a month..

How is your UI added on? Is it part of the plan or is it a bolt on with a credit?

[dnyc]

How is your UI added on? Is it part of the plan or is it a bolt on with a credit?

im actually not sure... i made the call today, and doesnt take effect until 15 nov.. can let you know when it starts then.

[fly_bmr]

Hi, I'd left rogers quite a while back but would like to activate the unlocked iphone I have. Don't want to lock-in unless it's a great deal (but then I'd rather get a new iphone 3gs!). I'm not a heavy user - probably 200 min/month, but I'd like free eves/we and early eves if possible. LD Canada might be useful too.

Any thoughts on what they might offer me or what I should expect?

Thanks.

[samm]

Hi, I'd left rogers quite a while back but would like to activate the unlocked iphone I have. Don't want to lock-in unless it's a great deal (but then I'd rather get a new iphone 3gs!). I'm not a heavy user - probably 200 min/month, but I'd like free eves/we and early eves if possible. LD Canada might be useful too.

Any thoughts on what they might offer me or what I should expect?

Thanks.

As a new customer, I'm not sure if you will get any piece of the relations. Since you already have a phone, I would just suggest you find a plan that someone is selling/giving away on the BST section.

[dmpP]

previous plan:
17.50 epp plan
200 day time
evening weekend at 6pm

30.00 iphone pack
500mb data
10000 txt
visual voicemail
caller id

saf + 911 total 62 taxes in about.


finally after calling the 4th time to retentions. i told them i dont mind paying the ecf/decf totaling 500 to cancel because i can sell my 3gs iphone for 7-800 no problem to cover the cancellation fees and go with another company. the lady on my 4th attempt was very nice and gave me a good offer that i took right away as soon as she was finished.

current plan now:
250 day time
evening/weekend at 6
unlimited incoming
rogers to rogers

my original iphone pack for 30.00

total 53.29 taxes in.

originally she offered 350 day time minus the rogers to rogers, but she was not able to include the 100 bonus minutes so she gave me rogers to rogers instead.

im a happy camper now.

the first 3 calls i tried they kept insisting offering me this:

25.00
250 day time
evening weekend at 6
rogers to rogers

original iphone pack i had for 30 totalling 65 taxes in. which in turn would've cost me almost 3.00 more a month..
I would say take it, then in a month or so call in and try to get more credits added... once your on a retention plan (from my experience) it's easier to negotiate for stuff... but since you're on an EPP, they won't give you too much.

[dmpP]

As a new customer, I'm not sure if you will get any piece of the relations. Since you already have a phone, I would just suggest you find a plan that someone is selling/giving away on the BST section.

I was a new customer, I ported from Bell about a year ago. I was put on a retentions plan that I spent about 20 hrs of calls and holding negotiating. Since then, I've called in a number of times and made the plan even sweeter. Then I ported my wifes # over from Bell, that too to a retentions plan - but just the basic one with 100 CDN LD min free and free call ID and a $5/mo credit. She rarely uses the phone, which is why I didn't try to negotiate a lot more on it. I don't push for much... I believe that you should only ask for what you really need...there's no point in asking for CDN LD min if you don't make LD calls. Why waste your time negotiating just for the sake of having it on your plan.

If you want to waste your $ and buy a plan from someone... go for it... but you could negotiate it yourself with some time and patience.

[dnyc]

previous plan:
17.50 epp plan
200 day time
evening weekend at 6pm

30.00 iphone pack
500mb data
10000 txt
visual voicemail
caller id

saf + 911 total 62 taxes in about.


finally after calling the 4th time to retentions. i told them i dont mind paying the ecf/decf totaling 500 to cancel because i can sell my 3gs iphone for 7-800 no problem to cover the cancellation fees and go with another company. the lady on my 4th attempt was very nice and gave me a good offer that i took right away as soon as she was finished.

current plan now:
250 day time
evening/weekend at 6
unlimited incoming
rogers to rogers

my original iphone pack for 30.00

total 53.29 taxes in.

originally she offered 350 day time minus the rogers to rogers, but she was not able to include the 100 bonus minutes so she gave me rogers to rogers instead.

im a happy camper now.

the first 3 calls i tried they kept insisting offering me this:

25.00
250 day time
evening weekend at 6
rogers to rogers

original iphone pack i had for 30 totalling 65 taxes in. which in turn would've cost me almost 3.00 more a month..

I would say take it, then in a month or so call in and try to get more credits added... once your on a retention plan (from my experience) it's easier to negotiate for stuff... but since you're on an EPP, they won't give you too much.

i did take it

[shopper-X]

I got offered this

Blackberry bold 9000 for 249.99

Same plan, and 100 txt messages included

so
18+5 + SAF

which includes
200 anytime minute
15 LD anywhere NA
calldisplay
callforward
msgSystem
unlimited starting from 6pm
and 100 txt msg

3GB of data for 30 bucks

I plan to call in again tomorrow to up the data plan to 6GB and waving first 6 months of SAF.

With the new Bold 9000 in White and Bold 9700 dummy phones hitting Rogers stores, the rumour is the Bold 9000 will be dropping to $99.99 soon. No official word yet. Just a something to think about.

[wikkid_bigshot]

thanks for the heads up. Im not a big fan of BB but they are all out of IPHONEs apparently

[Jonavin]

thanks for the heads up. Im not a big fan of BB but they are all out of IPHONEs apparently

Apple's probably too busy making iPhones for Telus and Bell. I just hear a Telus store got about 30 iPhones yesterday. They aren't allow to sell it until Nov 5th.

I would check the Apple store if you really want one.

[theplayground]

I was a new customer, I ported from Bell about a year ago. I was put on a retentions plan that I spent about 20 hrs of calls and holding negotiating. Since then, I've called in a number of times and made the plan even sweeter. Then I ported my wifes # over from Bell, that too to a retentions plan - but just the basic one with 100 CDN LD min free and free call ID and a $5/mo credit. She rarely uses the phone, which is why I didn't try to negotiate a lot more on it. I don't push for much... I believe that you should only ask for what you really need...there's no point in asking for CDN LD min if you don't make LD calls. Why waste your time negotiating just for the sake of having it on your plan.

If you want to waste your $ and buy a plan from someone... go for it... but you could negotiate it yourself with some time and patience.

I would have to totally agree with u there. No one needs stuff on their phones when they don't even use it........If u don't go over 250 minutes in the daytime, why would u want 500 minutes, add that R2R and unlimited Incoming...........really that adds up to plenty......Just get what u need and want for what u use. When Rogers introduced the $30 6gb data, everyone figured that for whats out there, its an awesome deal, but really i can't see too many ever going over it or even coming close..........but i still think thats expensive. When retentions came out with 150 mb/$15 plan, everyone felt its a good plan.......sure it is on the data side of it, but the price point is ridiculous. yeah if they had 3gb for $15, then its a great value...or even $5 for 150mb...........now that would be a deal. But companies like to always start out with charging so high for their services and make maximum profits so that later on the can offer u lower prices and make u believe that u're getting a great deal..........and still make profits.

[Roke87]

I tried calling retentions again today and the best plan they offered me was some kind of student plan for $55/month, but I need to go to my local store and show student ID, problem with that is I don't have any lol. Anyways is there any tips you guys can give me a I seem to be doing something wrong? Any #'s that I can call directly to retentions?

[tnguyenviet]

^
I have a feeling thats not even retentions. Retentions would not direct you to go to a store for a student promo price. They would do it themselves.

[Roke87]

^
I have a feeling thats not even retentions. Retentions would not direct you to go to a store for a student promo price. They would do it themselves.

so how do I get to retentions then? Do I actually have to say that I want to cancel my phone? Or should I just ask to talk to retentions?

[MadCowTom]

so how do i get to retentions then? Do i actually have to say that i want to cancel my phone? Or should i just ask to talk to retentions?

1 866 438 4195

[Roke87]

4195

That's exactly the same number that I called yesterday, and the lady only told me some $55 student plan, that's it. I also just said I was wondering how much it would cost to cancel my phone, should I have said that I actually want to cancel it an go threw with the process? Then hopefully they will offer me a better plan?

[tebore]

Better get a deal on your plans and lock it down.

Globalive is done for

http://www.itworldcanada.com/news/crtc-turns-down-globalive-wireless/139125?sub=4501702&utm_source=4501702&utm_medium=dailyitwire&utm_campaign=enews

[wikkid_bigshot]

That's exactly the same number that I called yesterday, and the lady only told me some $55 student plan, that's it. I also just said I was wondering how much it would cost to cancel my phone, should I have said that I actually want to cancel it an go threw with the process? Then hopefully they will offer me a better plan?

Did you call and say you are cancelling your phone plane?

Steps:
Voice Recognition Program:
Say: Cancel my phone

Human CSR, after confirming who you are
Say: I would like to cancel my phone as I have found a better plan
CSR: Oh <excuse here>, I would need to transfer you to a different department to cancel your phone, please hold.

Upon transfer, reaching the retention specialist:
Say: Hi I need to cancel my phone

and then work your magic.

[Roke87]

Did you call and say you are cancelling your phone plane?

Steps:
Voice Recognition Program:
Say: Cancel my phone

Human CSR, after confirming who you are
Say: I would like to cancel my phone as I have found a better plan
CSR: Oh <excuse here>, I would need to transfer you to a different department to cancel your phone, please hold.

Upon transfer, reaching the retention specialist:
Say: Hi I need to cancel my phone

and then work your magic.

thanks so much for the help! I just called in again today for the fourth time and finally at least got a better deal than I had. This is what I got:

250 anytime mins
unlimited incoming calls
MY5
unlimited text/picture/video messaging
500mb data
caller ID/iPhone visual voicemail

all for $62 a month, I know I probably could have done better but I've only been with Rogers for a couple months now and I think I have a pretty good iPhone plan...But thanks again guys for all the help!!

[Justification]

Hmmm, how much data do you think I'd go through per month with an iphone? I wouldn't use it like a maniac, but I also don't want to have to limit myself and be aware of my usage... any thoughts?

[Jonavin]

500MB would be plenty unless you do a lot of YouTube everyday and tether and have no access to wifi. If you sign up on a contract renewal they usually throw in a couple months of unlimited data anyways so you can judge your usage and adjust from there.

[Roke87]

Yeah as jonavin said, 500mb should be plenty unless your on YouTube for hours a day. Other than that regular daily Internet usage should be fine, I use mine everyday and I've never gone over the 500mb limit so far, I've come close but not over.

[Zangetsu]

I was wondering if the retention number changed from the past?? Now whenever I call the old number I would get transferred to an answering machines selection menu, instead of directly to retention. Also, the want me to pay for incoming text now which is stupid and I had to sign up for a 3 dollar 30 text messages plan. But, isn't there a 125 text message I can get for 3 dollars or free??

[Mrs_Popo]

Oct 23 - Nov 22 250/Unlimited Eve/Wkds Plan 20.00
Savings: $5 Data Discount -5.00
Data Service Plan 6GB 30.00
Canadian LD Anytime Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Value Pack 10.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Savings: Monthly Plan Credit 3 Yr -10.00
Total before taxes: $57.45
GST 2.87
PST 4.60
Total for Wireless: $64.92

I was told that the value pack had its own credit, should I call in and ask about that? It would be great to get $10 off my monthly bill.

They have not charged me for tethering yet, I'll call in for clarification later.

Nobody can comment on the value pack situation?

Thanks in advance,

Popo

[MadCowTom]

They have not charged me for tethering yet, I'll call in for clarification later.

Nobody can comment on the value pack situation?

Thanks in advance,

Popo

If your value pack contains CID/VM/2500 TEST, then it did not have its own credit because it was the same for me. I saw a Monthly plan credit for 3 yrs of $10 in my bill.

[DG3x]

3 year renewal, did this back in July but didnt know enough about my plan, its better then I thought;

I have had this plan since July and my bill every month has come to $52 all taxes in.

- 400 Daytime
- MY5 Canada Wide
- Unlimited Incoming Calls
- Evenings/Weekends after 6 pm
- Rogers 2 Rogers
- 2500 Text
- Caller ID/Voicemail
- 500 MB Data

[lovepizza]

hey has anyone got admin fee waived lately?
i tried and they won't do it for me...

[Speedv1]

Just for those worried about going over their data, you can now look online (www.rogers.ca) and under your profile there is a data/phone/messaging usage section. This is somewhat new, and is very helpful (if you're worried.)

Personally I tether with my laptop for some light browsing multiple times daily and have never exceeded my 500mb.

[furrgy]

Seems that retentions is mostly negotiating on the voice plans....I called in today and got the following:

$27
250 anytime minutes
free rogers to rogers
no sys access fee or 911 fee
unlimited evenings and weekends at 5pm

+
iphone for 16gb GS for $199 (they originally quoted me $399 as part of HUP)

+
$40
unlimited text messaging
500mb data
call display, voicemail, etc..
first 2 months unlimited data and first month only a $25 credit

Not sure how this compares to what everyone else has..

[Sniper001]

Need some advice PLEASE.
Quick question...
Tier 1 (<$1000) - $100 more than new activation price PLUS admin fee
Tier 2 ($1001 - 1300) - $75 more.......................................PLUS admin fee
Tier 3 ($1301 - 1500) - New activation price PLUS admin fee
Tier 4 ($1501 - 2500) - New activation price; NO admin fee
Tier 5 (>$2500) - $25 less than new activation price; NO admin fee

Are these amounts for the TOTAL amount you pay rogers (including all wireless + home phone + internet?)

My 3 year contract is expiring in 2 months and I am wanting the new Blackberry Bold. I currently have high speed internet + home phone service + 4 wireless phones (which are on a family plan.) I want to change them all to the new blackberry bold! Each phone has:

250 minutes (Each phone, for a pooled amount of 1000 minutes.)
Unlimited Incoming
$10 communication package (Voicemail + 150 texts)
Evenings at 6 PM + Weekends free
Free between the 4 phones if remain in local area

I pay $40 per month for each phone.. and I've never upgraded the phones since 3 years ago when I got the phones... (People tell me you can get a new phone every year... I don't understand this.)

And I pay roughly $300 to rogers each month for all my services... so I hope that tier system is for ALL rogers services.
Anybody know retention plans for FAMILY plans?

[surfguy17]

Need some advice PLEASE.
Quick question...
Tier 1 (<$1000) - $100 more than new activation price PLUS admin fee
Tier 2 ($1001 - 1300) - $75 more.......................................PLUS admin fee
Tier 3 ($1301 - 1500) - New activation price PLUS admin fee
Tier 4 ($1501 - 2500) - New activation price; NO admin fee
Tier 5 (>$2500) - $25 less than new activation price; NO admin fee

Are these amounts for the TOTAL amount you pay rogers (including all wireless + home phone + internet?)

My 3 year contract is expiring in 2 months and I am wanting the new Blackberry Bold. I currently have high speed internet + home phone service + 4 wireless phones (which are on a family plan.) I want to change them all to the new blackberry bold! Each phone has:

250 minutes (Each phone, for a pooled amount of 1000 minutes.)
Unlimited Incoming
$10 communication package (Voicemail + 150 texts)
Evenings at 6 PM + Weekends free
Free between the 4 phones if remain in local area

I pay $40 per month for each phone.. and I've never upgraded the phones since 3 years ago when I got the phones... (People tell me you can get a new phone every year... I don't understand this.)

And I pay roughly $300 to rogers each month for all my services... so I hope that tier system is for ALL rogers services.
Anybody know retention plans for FAMILY plans?

the Tiers changed now this is what the pricing is now. its only based on wireless not the other services.

NOW:
Tier 1: <$1500
Tier 2: $1500 - $2000
Tier 3: $2000 - $2500
Tier 4: $2500 - $3000
Tier 5: $3000+

[HamsterGirl35]

If I have 2 lines in the same account, does tier count PER LINE or combined?

Thanks!

the Tiers changed now this is what the pricing is now. its only based on wireless not the other services.

NOW:
Tier 1: <$1500
Tier 2: $1500 - $2000
Tier 3: $2000 - $2500
Tier 4: $2500 - $3000
Tier 5: $3000+

[surfguy17]

If I have 2 lines in the same account, does tier count PER LINE or combined?

Thanks!

its combined. its all wireless accounts (if more then one) put together.

[Phoenix88]

Thanks for the posts, I was able to add the $15 for 150 meg data package to my phone. I had the $10 unlimited browsing but it didn't do everything I wanted. Hopefully 150 megs is enough for light usage.

Oh for anyone else that wants the 150 meg plan I didn't have to call retentions - just spoke nicely to a regular rep. They do not have the information available on hand and she had to search for it but fortunately found the package.

[Phoenix88]

3 year renewal, did this back in July but didnt know enough about my plan, its better then I thought;

I have had this plan since July and my bill every month has come to $52 all taxes in.

- 400 Daytime
- MY5 Canada Wide
- Unlimited Incoming Calls
- Evenings/Weekends after 6 pm
- Rogers 2 Rogers
- 2500 Text
- Caller ID/Voicemail
- 500 MB Data

Very good plan. That is how much I pay but with way less stuff (non-retention plan but corporate).

[BanjoKen]

When i first signed up my new contract 3 months ago the rep specifically told me i have a $3 100 OUTGOING text and Unlimited incoming text plan. Today i realized i got overcharged on texting and when i called them the rep told me my text plan is actually 100 text messages so 100 outgoing + incoming combined. Has anyone else had this problem? I'm really pissed at Rogers.

[Phoenix88]

Log into your Rogers account and you can see how many text messages you have used up. Send yourself a text and in 4 hours check again and see how many it says.

Sounds like bs to me. Incoming should be free.

[Evil Baby]

When i first signed up my new contract 3 months ago the rep specifically told me i have a $3 100 OUTGOING text and Unlimited incoming text plan. Today i realized i got overcharged on texting and when i called them the rep told me my text plan is actually 100 text messages so 100 outgoing + incoming combined. Has anyone else had this problem? I'm really pissed at Rogers.

I was fairly certain that as long as you had a text message plan of some kind incoming text messages were free, but I'm way too lazy to find it on Rogers web site.

The $5 plan certainly does include incoming text. Not sure about the $3 plan though.

Rogers Site (http://www.rogers.com/web/content/wireless-plans/essentials?content10=text_msging#start)

[mgonbay]

I have a EPP plan which was 3-year contract. Right now it's only at 1 1/2 year. Does anybody know if EPP can be switched to retention plan? Is it eligible for bundle discount as well?

[dnyc]

I have a EPP plan which was 3-year contract. Right now it's only at 1 1/2 year. Does anybody know if EPP can be switched to retention plan? Is it eligible for bundle discount as well?

Just last year year i switched to the epp 17.50 plan.. this year august i hup'ed therefore renewed my contract to 3 years. couple days ago, i called a few times and got the deal i posted 1 page before this. bundling no sure. know how to negotiate, you'll get something better eventually. i called 4 times to retentions to get to where i'm at.

[mgonbay]

Just last year year i switched to the epp 17.50 plan.. this year august i hup'ed therefore renewed my contract to 3 years. couple days ago, i called a few times and got the deal i posted 1 page before this. bundling no sure. know how to negotiate, you'll get something better eventually. i called 4 times to retentions to get to where i'm at.

Thanks,

I just got a very good deal on a family plan and I hope they didn't flag me because I have called at least 6 times....... I will try to add this line into my other two lines and get a good deal with HUP. Actually not sure if it can be added because it's under another family member's name........I guess I had waisted 15% on bundle discount from the past year and half. It should be applied after reading all the posts.

[DBM]

I know the answer is probably that I'd have to pay the ECF, but I'll ask anyways, just in case:

If I'm moving out of the country in a few months, will I still be charged the ECF, or is there a way to avoid it? (For all those that think I shouldn't have signed a contract: I've been with rogers for around 7 years, and the moving out of the country thing came up well after I resigned my contract).

[drhorrible]

If I'm moving out of the country in a few months, will I still be charged the ECF, or is there a way to avoid it? (For all those that think I shouldn't have signed a contract: I've been with rogers for around 7 years, and the moving out of the country thing came up well after I resigned my contract).

You can do a transfer of responsibility of your contract. If you have an excellent retention plan, this is actually quite easy to do, and you may even be able to get some money out of it.

[wchengw]

Thanks,

I just got a very good deal on a family plan and I hope they didn't flag me because I have called at least 6 times....... I will try to add this line into my other two lines and get a good deal with HUP. Actually not sure if it can be added because it's under another family member's name........I guess I had waisted 15% on bundle discount from the past year and half. It should be applied after reading all the posts.

Do you mind telling me what you have on family plan? I am on a $55 family plan and trying to add shared data onto it but Robbers want $45 for 1GB, which makes it $100. I tried to get cs match Ball's $100 family data plan has unlimited data and free CID and VM. That's $24 saving on two line already just for CID and VM... but no luck...

[twizted_]

So after calling retentions I got a really mean rep who didn't offer me anything (his name is Wesley... and he's one rude rep). So I made a complaint and escalated to a manager. And the manager was very kind in offering me a family plan so I can keep my blackberry and my iPhone.

400 shared minutes
Unlimited Evenings and Weekends @ 6 pm
1 GB Shared Data
Unlimited Texting

Call Display and Voicemail
Unlimted Incoming credited
1000 Canadian Long Distance minutes $5

So two phones: blackberry curve 8900 and ipHone 3gs 16gb for 122 dollars + gst.

what do you guys thinks??

[wchengw]

So after calling retentions I got a really mean rep who didn't offer me anything (his name is Wesley... and he's one rude rep). So I made a complaint and escalated to a manager. And the manager was very kind in offering me a family plan so I can keep my blackberry and my iPhone.

400 shared minutes
Unlimited Evenings and Weekends @ 6 pm
1 GB Shared Data
Unlimited Texting

Call Display and Voicemail
Unlimted Incoming credited
1000 Canadian Long Distance minutes $5

So two phones: blackberry curve 8900 and ipHone 3gs 16gb for 122 dollars + gst.

what do you guys thinks??

$122 + gst is the plan, not including the phone?

[twizted_]

yeap. So i am paying $200 for the iphone 3gs 16. I am going to add the student overlay on it so I can have early evenings and weekends at 6. I also want to try and get Call display and VM free (one of the phones) but we shall see.

[barrist]

Thanks for the posts, I was able to add the $15 for 150 meg data package to my phone. I had the $10 unlimited browsing but it didn't do everything I wanted. Hopefully 150 megs is enough for light usage.

Oh for anyone else that wants the 150 meg plan I didn't have to call retentions - just spoke nicely to a regular rep. They do not have the information available on hand and she had to search for it but fortunately found the package.

im gonna try and get this on my bb, even though its a non-bb data plan.. and then call their data line to put the bb apn code on it so i can use it on my curve. so you didn't even have to go to retentions to ask for it?

[MadCowTom]

im gonna try and get this on my bb, even though its a non-bb data plan.. and then call their data line to put the bb apn code on it so i can use it on my curve. so you didn't even have to go to retentions to ask for it?

Let me know the outcome because I did original ask and get the 150mb data plan but found out later it didn't work on a BB phone, so I call again and the rep told me the bb one is only 50mb. That is what i am at right now. If you are successful, then I will try my luck since I didn't even know they can made some modification at their end to make it works on a bb phone.

[barrist]

Let me know the outcome because I did original ask and get the 150mb data plan but found out later it didn't work on a BB phone, so I call again and the rep told me the bb one is only 50mb. That is what i am at right now. If you are successful, then I will try my luck since I didn't even know they can made some modification at their end to make it works on a bb phone.

Did you have to talk to a retentions rep to get that original 150mb plan?

[Brandon]

im gonna try and get this on my bb, even though its a non-bb data plan.. and then call their data line to put the bb apn code on it so i can use it on my curve. so you didn't even have to go to retentions to ask for it?

I got the 150MB plan for my fiance's Curve through retentions. It didn't work at first, but then I called the data services dept and the rep said they had to 'add' something to the account so that the BB could use that data plan). It worked perfectly after that... almost immediately right after the rep made the change.

[wchengw]

yeap. So i am paying $200 for the iphone 3gs 16. I am going to add the student overlay on it so I can have early evenings and weekends at 6. I also want to try and get Call display and VM free (one of the phones) but we shall see.

That's pretty good as for the phone. Bell has $100 plan with free VM and CID + unlimited data. I called this morning but no luck yet. If you can get VM and CID free then I would say it is pretty good.

[MadCowTom]

Did you have to talk to a retentions rep to get that original 150mb plan?

Yes, I call retention both times.

[Kouyo]

3 year renewal, did this back in July but didnt know enough about my plan, its better then I thought;

I have had this plan since July and my bill every month has come to $52 all taxes in.

- 400 Daytime
- MY5 Canada Wide
- Unlimited Incoming Calls
- Evenings/Weekends after 6 pm
- Rogers 2 Rogers
- 2500 Text
- Caller ID/Voicemail
- 500 MB Data

I love your plan. I'm currently debating to renew my contract. My corporate plan expires July 2010. I want to renew my plan this month with the new bb bold 9700. I was wondering if you have any components credited on your bill and if your data plan is meant for bb?

Thanks!

[victor_vvv]

Hi,

I've been a 8 year customer with rogers and my contract expired with them last year. I'm trying to get a iphone 3gs. Anybody know what sort of deal I can get from them if i called retentions? right now i'm doing 100+50 min day, my5 local, callerid/voicemail package, 100 sent txts, and $5 monthly plan credit for about $45/month. but i've had many plans in the past including business plans where i was spending over $100/month with them. i'm looking for something around 250 mins, 500MB data, my5 or my10, and the iphone enhanced voicemail, and some txt messaging (75 is fine, more is better). how cheap do you guys think i can get something like this for? Also, what your opinion on waiting till this weekend to call after bell and telus introduce their iphone plans and use it as leverage?

[chriswong1628]

I just got the iphone 3gs 16gb at the costco phone booth for $174 on a 3 year contract. M contract expired last year and my plan was the same plan as the one stated in the first page. Apparently they messed up with some of my other rogers bill so they decided to waive off my saf. so now my bill is around 25 bucks tax included.. So i just signed up for a 3 year extension by adding a data plan for $25 500 mb and the rep said that if the 6gb promotion is on again, i can easily change it without any penalty.

I was hoping to get a better deal but based on what I've read, it seems that I got one of the better deals.

[wchengw]

I just got the iphone 3gs 16gb at the costco phone booth for $174 on a 3 year contract. M contract expired last year and my plan was the same plan as the one stated in the first page. Apparently they messed up with some of my other rogers bill so they decided to waive off my saf. so now my bill is around 25 bucks tax included.. So i just signed up for a 3 year extension by adding a data plan for $25 500 mb and the rep said that if the 6gb promotion is on again, i can easily change it without any penalty.

I was hoping to get a better deal but based on what I've read, it seems that I got one of the better deals.

Good for you. I am trying to get rid of my system access fee none sense too but not luck....

[barrist]

Yes, I call retention both times.



Damn was only able to get the 50mb

wonder if that'll be enough anyway.. don't do much except email, maybe facebook, IM, etc?

What do you guys think?

[cpudoctor]

I just called rogers on the regualer line and inquired about this - I was told it was an pld package and no longer available If I wanted Data I would have to add the 500MB plan. Not sure what to do on how to get the plan

[Justification]

3 year renewal, did this back in July but didnt know enough about my plan, its better then I thought;

I have had this plan since July and my bill every month has come to $52 all taxes in.

- 400 Daytime
- MY5 Canada Wide
- Unlimited Incoming Calls
- Evenings/Weekends after 6 pm
- Rogers 2 Rogers
- 2500 Text
- Caller ID/Voicemail
- 500 MB Data
Wow that's like exactly the kind of plan I'm looking for... would you mind posting a copy of your bill with all the credits and stuff?

[barrist]

I just called rogers on the regualer line and inquired about this - I was told it was an pld package and no longer available If I wanted Data I would have to add the 500MB plan. Not sure what to do on how to get the plan



I think i just flubbed my "story". the 150mb data plan does exist according to the rep i talked to, but i should have told them i switched to a non-blackberry smartphone. instead they told me i could only get the 50mb. i may try again sometime in the future, but if i look at my monthly usage and i'm not close to going over 50mb, i probably won't bother.

[bonzo]

I have been off contract for about 4 months now, barely use my phone anymore and called to make it cheaper.

I had before:

250 daytime minutes
Unlimited Evenings and Weekends starting at 6pm
Caller ID/VM/125 Texts
100 Long Distance Minutes
Rogers to Rogers (Lost this when the contract expired...didn't matter though not too many friends on rogers)


Paid $25 + $12 - $10 (Monthly credit) + SAF + Taxes

Called to get evening and weekends to start at 8pm but I guess they combined that feature into my base rate and no longer could change that.

Instead she was able to change me to the Caller ID/VM/2500 texts for $10 so now $2 dollars cheaper and more texts available.

Now I see that my montly plan credit expires at the end of year, when does it normally suppose to end when you are off contract?

[optimus2003]

Retentions offers a special $10 Value Package. It includes 2500 SMS, CallerID, and Enhanced Voice Mail.

Does it include mms (picture/video)?

[shopper-X]

I think i just flubbed my "story". the 150mb data plan does exist according to the rep i talked to, but i should have told them i switched to a non-blackberry smartphone. instead they told me i could only get the 50mb. i may try again sometime in the future, but if i look at my monthly usage and i'm not close to going over 50mb, i probably won't bother.

Tell the Retentions rep that you are going to use or using a non-blackberry phone and to add the 150mb for $15. Then call the data department and get them to add the BB BIS APN to your account. That's it.

[shopper-X]

Does it include mms (picture/video)?

No MMS, just SMS

[myster]

I got:

200 weekday
1000 after 6
100 ld
cd/vm
2500/receiving


22.45/month


Is this a good deal?

[barrist]

Tell the Retentions rep that you are going to use or using a non-blackberry phone and to add the 150mb for $15. Then call the data department and get them to add the BB BIS APN to your account. That's it.


Will they care or find it suspicious if i do it a day after i switched to the 50mb bb plan?

[kidflash23]

thanks for the post... going to definitely try it.

[shopper-X]

Will they care or find it suspicious if i do it a day after i switched to the 50mb bb plan?

You are giving them too much credit. I would tell them that you thought about it and 50mb is too little and you rather switch to a non-BB phone to get the 150mb. After the switch you will not have BIS service so you will need to call the DATA department or Blackberry department and have them add the BIS APN to your account. Again this is what I would do.

[bumboclott]

I was on a $20 corporate plan...

-200 minutes
-Free eve/wkds (6 PM)
-VM/CD/CFwd
+ $5 messaging pack (50 pic/vid msgs, 500 txt)

I had a year left on my contract and my HUP was due on Nov 30. I was able to get the 32GB iPhone for $299 on a 3 year contract extention + data plan.

So the rep took away my corp plan and moved me to the $25 retention plan. He matched everything I had with my corp plan but added...

+ Rogers/Rogers Local
+ Unlimited Incoming calls
+ $30 1 GB Data

- I wasn't able to get more txts so I kept the old $5 messaging pack...

Total: $70.71

I'm gonna try out the data for a month and see if I need it. I may just pay the $100 and cancel it.

[barrist]

You are giving them too much credit. I would tell them that you thought about it and 50mb is too little and you rather switch to a non-BB phone to get the 150mb. After the switch you will not have BIS service so you will need to call the DATA department or Blackberry department and have them add the BIS APN to your account. Again this is what I would do.



so i switched to the 150mb data plan, but the first data guy i talked to said i had to switch to an actual blackberry data plan.

how should i tell them to simply add the apn to my account?

[seekay]

so i switched to the 150mb data plan, but the first data guy i talked to said i had to switch to an actual blackberry data plan.

how should i tell them to simply add the apn to my account?

i'm interested in how this is going to unfold

best of luck doing this, as i am 100% going to do the same thing if it works for you.

[MadCowTom]

so i switched to the 150mb data plan, but the first data guy i talked to said i had to switch to an actual blackberry data plan.

how should i tell them to simply add the apn to my account?

i'm interested in how this is going to unfold

best of luck doing this, as i am 100% going to do the same thing if it works for you.

Same here. Keep us posted.

[alekdigital]

Hi ,

Just received an email from Bell, saying iPhone 3Gs will be available from tomorrow, anybody knows about price and plans?

Can I use this to push rogers to give me an iPhone 3Gs on a good deal?
I'm with rogers from 2 years ago and 1 year is remaining.

[barrist]

So i think it worked. I got a rep to add the code. And my blackberry is working fine. On my account it just shows up as "Data Service Plan 150MB"

however it says "no compatible hardware" beside it. is that a concern?


Also my data usage page used to say 50mb remaining, now it just says "anytime included: unlimited"
maybe it just needs some time to update?

[bumboclott]

Hi ,

Just received an email from Bell, saying iPhone 3Gs will be available from tomorrow, anybody knows about price and plans?

Can I use this to push rogers to give me an iPhone 3Gs on a good deal?
I'm with rogers from 2 years ago and 1 year is remaining.

check out this site iphoneincanada.ca

By the way, you're in the exact same position that i'm in. Check my post from earlier

[u0dcameron]

So a coworker had told me that he had called Rogers and said he simply wanted an Iphone really badly and told them he was going to Cancel and go to Fido to get it and he didn't care about paying to get out of his contract, he had been with them since January and had a bold (exact same situation as me).

They gave him the Iphone 3G for free but charged him 100$ to switch his data information (I don't know apparently Iphone needs special Data or something)

So anyway I got my Bold in January I've had to replace it once already because of the trackball, less than 3 months with my replacement I have the new phone's trackball break at this point I'm fed up and don't want another damn Bold because once my 1 year warranty is out I'm screwed when this thing breaks again.

So I called Rogers said can I please be put through to retentions I'm like 99% sure the woman just screwed me because she put me on hold than the same girl came back on the phone and was like "Hey sorry for making you wait heres (whatever persons name was)" and I wasn't put on hold before talking to the person it was like she just handed the phone to someone else and I could swear retentions is a completely different department.

Anyway all they told me was they'll give me an early HUP and I COULD NOT get an Iphone under any circumstances she told me she'd give me the Blackberry 9700 that just came out for 325$ and I said that's ridiculous I paid 200$ for a phone that's broke on me twice in under a year and I was certain it would happen again, she said there's nothing she could do and I should just get it replaced again while it's under warranty.

So now I'm not sure what to do, I did get it replaced AGAIN but when ti breaks again and I'm out of my warranty I'm basically screwed, I'm thinking if it happens again I'll put my cell under my moms account and threaten to cancel all of our services if they don't give me what I want.

Pretty fed up I'm paying 61$ a month before tax for a phone that breaks constantly.

[Brandon]

i'm interested in how this is going to unfold

best of luck doing this, as i am 100% going to do the same thing if it works for you.

Wow I'm glad my situation was a lot smoother in getting this. It was just a contract renewal with a HUP. The HUP was a BB 8900, and I negotiated the whole deal (voice plan and 150MB) all in the same call.

[seekay]

So i think it worked. I got a rep to add the code. And my blackberry is working fine. On my account it just shows up as "Data Service Plan 150MB"

however it says "no compatible hardware" beside it. is that a concern?


Also my data usage page used to say 50mb remaining, now it just says "anytime included: unlimited"
maybe it just needs some time to update?

what did you say to the rep to get them to add it?

[barrist]

I told them "the other rep" told me i needed to have this code added to my data profile for my phone to work properly. The code is APN3CON

[seekay]

I told them "the other rep" told me i needed to have this code added to my data profile for my phone to work properly. The code is APN3CON

awesome

thanks, i think i might give this a try when i get home from work!

i was thinking about telling them that I switch between a Non BB and a BB phone, depending on where I was with regards to work, so I would need to have BIS for when I was using my BB.

[alekdigital]

I was on a $20 corporate plan...

-200 minutes
-Free eve/wkds (6 PM)
-VM/CD/CFwd
+ $5 messaging pack (50 pic/vid msgs, 500 txt)

I had a year left on my contract and my HUP was due on Nov 30. I was able to get the 32GB iPhone for $299 on a 3 year contract extention + data plan.

So the rep took away my corp plan and moved me to the $25 retention plan. He matched everything I had with my corp plan but added...

+ Rogers/Rogers Local
+ Unlimited Incoming calls
+ $30 1 GB Data

- I wasn't able to get more txts so I kept the old $5 messaging pack...

Total: $70.71

I'm gonna try out the data for a month and see if I need it. I may just pay the $100 and cancel it.


It's 3Gs or 3G? I think only 3Gs has 32GB, correct?
How you pay $70, isn't it $25+$30? or there is some SAF or other charges?

[bonzo]

I called in the other day to block data. I have a unlocked iphone 2g which sends out 1kb of data when it tries to connect to my wifi eventhough edge is turned off. I end up getting like $1 or less in data charges every month.

Before they turned off the data, they asked me what phone I had. I told them a moto razor phone.

Will this make a difference?

[alekdigital]

I called in the other day to block data. I have a unlocked iphone 2g which sends out 1kb of data when it tries to connect to my wifi eventhough edge is turned off. I end up getting like $1 or less in data charges every month.

Before they turned off the data, they asked me what phone I had. I told them a moto razor phone.

Will this make a difference?

I think the can find out what cell phone are you using, or maybe its for some phones that send some special data to the carrier when registering.
I say that because after purchasing my HTC Touch and put my SIM into it, without informing rogers, when I logged into my account I saw my phone has changed!

[bumboclott]

It's 3Gs or 3G? I think only 3Gs has 32GB, correct?
How you pay $70, isn't it $25+$30? or there is some SAF or other charges?

Yes, it's 3GS

$25
+$30 Data
+$2.58 GRR Fee
+$5 Messaging Pack
+tax
No SAF

=$70.71

[Pudg3]

I currently have this plan through retentions:

$15 100/1000 Weekends+Evenings
$40 Data Value pack (500 MB, unl. texts, picture, video, voicemail, CD)
-$10 Credit
+ 100 CDN LD Minutes (Credited)
+ unl. R2R (Credited)
+ unl. incoming (Credited)

Do you think I would be able to get 1000 CDN LD minutes or even more credit off the voice plan?

it currently comes out to

$15
+$40
-$10
=$45+$2.58 (GRRF)+ taxes = $53.76 Total

[wchengw]

I think the can find out what cell phone are you using, or maybe its for some phones that send some special data to the carrier when registering.
I say that because after purchasing my HTC Touch and put my SIM into it, without informing rogers, when I logged into my account I saw my phone has changed!

Don't know about that. I have a Nokia N78 but it never shows up under MyRogers. I think couple times the rep asks me to give him the IMEI # so he can put it in.

[MadCowTom]

So i think it worked. I got a rep to add the code. And my blackberry is working fine. On my account it just shows up as "Data Service Plan 150MB"

however it says "no compatible hardware" beside it. is that a concern?


Also my data usage page used to say 50mb remaining, now it just says "anytime included: unlimited"
maybe it just needs some time to update?

Did you talk to a regular csr or retention csr to switch from 50mb to 150mb?

[MadCowTom]

Don't know about that. I have a Nokia N78 but it never shows up under MyRogers. I think couple times the rep asks me to give him the IMEI # so he can put it in.

It shows up on MyRogers with the correct phone I am using for my 3 lines even though i mix and match when doing the HUP.

[Kouyo]

Here's my situation. I just called them and they couldn't do anything for me.

My plan:

Corporate Business Plan - $18.00

200 Wkday/Unltd Wkend
Ultd after 6pm
9-1-1 Emergency Access Fee $0.50
System Access Fee - $6.95
CallerID, Voicemail

2500 Texts - $10

Total before text add on is $30.45, with text and tax is $45.71

I first called and went to a customer representative, then he told me he can't touch my account and say I should be transferred over to a Corporate rep. so I said I would talk to retentions instead (because I was given this plan through a friend and I'm not really a corporate employee).

Retentions said Yes to hardware upgrade to BlackBerry Bold 9700 for $300, but No to any extra features or a better deal AND I have to get a data plan which adds up to $55 before tax (40.71 + 15) or $65 before tax (40.71+25). Which is ridiculous high in my opinion, seeing how most of you guys have a better deal.

He also said this is the best plan possible for both corp and non corp plans.

I'm also a student and an employee but the rep still said those plans are much higher.

Let me know what you guys think. This plan is monthly so I can switch over to Telus or Bell anytime.


Thanks!

[barrist]

Did you talk to a regular csr or retention csr to switch from 50mb to 150mb?


retentions

[smizmar]

is the rogers site down for anyone else???

[wchengw]

is the rogers site down for anyone else???

seems like it. Probably some unhappy customer pulled the plug.:lol:

[llcooljayce]

Just got this plan after a month of calling in. Pretty fair I think:

250 Daytime Minutes ($25)
Free E&W Starting at 5PM ($2)
Caller ID, Voice Mail, 2500 Text Messages ($10 - Waived - Monthly Fee Credit)
Call Forwarding (Included)
Who Called (Included)
Rogers2Rogers ($5 - Waived - Monthly Fee Credit)

$30.05 (Including SAF, 911)

What do you think?

[Aznsilvrboy]

Just got this plan after a month of calling in. Pretty fair I think:

250 Daytime Minutes ($25)
Free E&W Starting at 5PM ($2)
Caller ID, Voice Mail, 2500 Text Messages ($10 - Waived - Monthly Fee Credit)
Call Forwarding (Included)
Who Called (Included)
Rogers2Rogers ($5 - Waived - Monthly Fee Credit)

$30.05 (Including SAF, 911)

What do you think?

So you're paying $25 (base plan) + $2 (early evening), that's already $27. How did you get $30.05 including SAF and 911?

[wchengw]

Just got this plan after a month of calling in. Pretty fair I think:

250 Daytime Minutes ($25)
Free E&W Starting at 5PM ($2)
Caller ID, Voice Mail, 2500 Text Messages ($10 - Waived - Monthly Fee Credit)
Call Forwarding (Included)
Who Called (Included)
Rogers2Rogers ($5 - Waived - Monthly Fee Credit)

$30.05 (Including SAF, 911)

What do you think?

Wouldn't it be $25+$2+$6.95+$.50=$34.45 before tax? Did you get SAF waived as well or something monthly credit?

[Techman]

mannn.. the CSRs won't budge for my mom's account.. they keep offering plans that are worse than her current one :-/

any idea how to push them to give some more? shes on an old OLD retention plan thats pretty worthless nowadays.. and her contract has been done for a few months.. sigh might have to go to Telus :(

[llcooljayce]

Wouldn't it be $25+$2+$6.95+$.50=$34.45 before tax? Did you get SAF waived as well or something monthly credit?

Sorry ... its not SAF ... it's the new Canadian tax fee ... that with 911 is like an additional $3 - $3.50

[stratux]

45 + tax good deal for?

Blackberry Curve 8900

300 mins
free e and w after 6
caller id
voicemail
unlimited text messages
bb messenger
msn messenger
unlimited emails

[kalto]

This afternoon I called the consumer services to get info on the new Bold2 (9700). After this, I called Bell to get those same info from them as they will release the Bold2 on their new HSPA network tomorrow (november 4th, 2009). The plan offered by Bell were generally the same as the one currently offered to me from Rogers.

Switching from Rogers to Bell would cost me 105$ (Roger was charging me 600+tx for a brand new Bold2 and switching to Bell would cost 500$ to end my contract with Rogers + 250$+tx to get the bold on a new 3yr contract with Bell). Also, the new Bell/Telus HSPA network is "supposed" to have more coverage than the one currently operated by Rogers, and all in 3G, no EDGE. So I called Rogers again, told them I wanted to cancel my contract to switch to Bell, I was transferred to the retention dept. to whom I politely that I was switching to the new Bell network.

The guy didn't offer me anything, he was ready to cancel my contract right away without even asking me why! This is the first time I call the retention dept. of Rogers but I dealt with those of Telus and Bell in the past and this was the first time that an agent was going to let me away just like that. I actually managed to get out of that situation without cancelling my contract right away as I will port my number to Bell if I really switch...

[deeman101]

45 + tax good deal for?

Blackberry Curve 8900

300 mins
free e and w after 6
caller id
voicemail
unlimited text messages
bb messenger
msn messenger
unlimited emails

Push for more. I have the same but with 120 canadian LD, 75 extra daytime, and 500mb of data for 37.58+tax.

[jammin80]

deeman, tell us your phone details. wow your the first guy i know that has bill less than $40 and with 500mb data.

[llcooljayce]

This afternoon I called the consumer services to get info on the new Bold2 (9700). After this, I called Bell to get those same info from them as they will release the Bold2 on their new HSPA network tomorrow (november 4th, 2009). The plan offered by Bell were generally the same as the one currently offered to me from Rogers.

Switching from Rogers to Bell would cost me 105$ (Roger was charging me 600+tx for a brand new Bold2 and switching to Bell would cost 500$ to end my contract with Rogers + 250$+tx to get the bold on a new 3yr contract with Bell). Also, the new Bell/Telus HSPA network is "supposed" to have more coverage than the one currently operated by Rogers, and all in 3G, no EDGE. So I called Rogers again, told them I wanted to cancel my contract to switch to Bell, I was transferred to the retention dept. to whom I politely that I was switching to the new Bell network.

The guy didn't offer me anything, he was ready to cancel my contract right away without even asking me why! This is the first time I call the retention dept. of Rogers but I dealt with those of Telus and Bell in the past and this was the first time that an agent was going to let me away just like that. I actually managed to get out of that situation without cancelling my contract right away as I will port my number to Bell if I really switch...

I don't think you actually reached the retentions department. Rogers has switched up their lines and I don't believe there is a way to directly connect to Retentions. I believe you have to be transferred by the rep you talked to. What you need to do is say that you want to cancel because Bell/Telus/Fido was offering you a better deal ... or just tell them that you want to be transferred to customer relations because you were talking to them earlier and you need to talk to them again ....

[looniepincher]

I just tried calling in to upgrade my wife's old non-bluetooth phone that she's had for years so we can comply with the new handsfree law. Wanted a free upgrade to the most basic phone they offer but they didn't budge.

I don't think we got to retentions, only relations. They offered the motorola w something for $9 plus $35 admin fee.

Should I bother calling back? This is the first time I've called in to ask for anything from them over the last few years.

[wikkid_bigshot]

Yeah I got a bad experience today too, my retention CSR offered a worse deal then the last retention CSR, and was pretty quick to accept my cancellation.

I think they are getting ping'd a lot by people trying to get a good IPHONE bill thinking Telus and Bell will give them leverage and they are tightening the plans.

I've only called twice but I think I earned my star already (not the good kind)

Previously I was given 3Gb for 30 bucks and today the guy didnt budge at all and kept insisting he can only do 1gb for 30 dollars....

[deeman101]

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $25.00

1. 100 Bonus minutes
2. 25 Anytime Minutes
3. 250 Wkday/Unltd. Eve/Wkends
4. 6PM Early Eve. Calling Option


Additional Services

1. Call Forward/Trans.Pay Per Use
2. Detailed Billing
3. 2500 Sent/Unl. Received Txt


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly
2. Call Forwarding/Transfer - $3.00 - Monthly


Discount(s)

1. Monthly Plan Credit ($10)
2. $5 Data Discount - To be removed on 24/10/2012
3. Monthly Plan Credit 3 Yr - To be removed on 24/10/2012 ($15)
4. Rogers to Rogers 3Yr Bonus - To be removed on 26/10/2012
5. WhoCalled Service
6. Call Manager
7. Call Forwarding/Transfer


My Current Wireless Essentials

Essential:
Value Pack (VM/CID/txt)
BlackBerry Service 500 MB (3 year subscription) - term expires on 26/10/2012
6PM Early Eve. Calling Option
Rogers to Rogers Calling

37.58 + tax = $42.47/mnth

I'm afraid if I try to push it to below $40/mnth then it will be audited. No point saving like $3 to risk that.

[fatal_aroma]

Quick question, do iPhones still require a data plan to be purchased?

[simms]

deeman, tell us your phone details. wow your the first guy i know that has bill less than $40 and with 500mb data.

No, it's pretty common. I have a $20 plan with the $30 iPhone data pack /w 500MB, 100LD and a $15 credit to make it $35/mth.

[simms]

Quick question, do iPhones still require a data plan to be purchased?

I believe this is the case if you want to qualify for $199 pricing.

[barrist]

Did you talk to a regular csr or retention csr to switch from 50mb to 150mb?


Any luck gettin it?

[barrist]

So i think it worked. I got a rep to add the code. And my blackberry is working fine. On my account it just shows up as "Data Service Plan 150MB"

however it says "no compatible hardware" beside it. is that a concern?


Also my data usage page used to say 50mb remaining, now it just says "anytime included: unlimited"
maybe it just needs some time to update?



OH yeah, it also shows "APN3-Blackberry.Net W/GPRS" at the bottom (with $0 charge)

when you click on update wireless essentials

so i think im good to go :razz:

[MadCowTom]

Any luck gettin it?

It is my wife's phone and she is out of town until the weekend so has to wait till then before trying my luck.

[casey5]

No MMS, just SMS

Hmm, I just got this $10 retention value pack added to my plan, to start on the next biling cycle, and I specifically asked about whether it included MMS, and the rep said "yes".

[shopper-X]

OH yeah, it also shows "APN3-Blackberry.Net W/GPRS" at the bottom (with $0 charge)

when you click on update wireless essentials

so i think im good to go :razz:

Glad to hear it worked out.

[twizted_]

So I was talking to retentions earlier and I made a complaint about this rep to the office of the president but being sick and delusional I didn't complain about the iphone upgrade policy (long story short I am not eligible to upgrade to an iphone because i just made the upgrade last year).

Well here's the offer I was given:

So after calling retentions I got a really mean rep who didn't offer me anything (his name is Wesley... and he's one rude rep). So I made a complaint and escalated to a manager. And the manager was very kind in offering me a family plan so I can keep my blackberry and my iPhone.

400 shared minutes
Unlimited Evenings and Weekends @ 6 pm
1 GB Shared Data
Unlimited Texting

Call Display and Voicemail on one line
Unlimted Incoming on one line credited
1000 Canadian Long Distance minutes $5

So two phones: blackberry curve 8900 and ipHone 3gs 16gb for 122 dollars + gst.

what do you guys thinks??

Now keep in mind in order for me to get an iphone I have to pay for an extra line... is it worth it? They said this is the only way I can get one.

currently I pay anywhere between 76.09 (no overages) to almost $100 depending on what overages i have (usually long distance). I am going to try calling retentions today to see if I can get cd vm for free on both lines (24 dollars of savings) then I should be good to go. But $100+ is still a bit excessive for my taste.. any thoughts?

[Maxboy]

just off from the phone, they offered me $299 3Gs 16GB & $25/500mb + 3 years contract....doesn't sound good, maybe need another try or just make a big switch since my no. is no contract and my gf only have 2 months left:lol:

[rogershater]

guys i think im being ripped off big timee

k my plan

network callinn
evening n weekends at 9pm
iphone text plan thing
6gb data

and my bill comes up to 90 plus every month im a studnt and cant afford taht

if i get rid of the 6gb thats another 150

right now my account is suspended cuz its 571 and i have absolutly no money to pay for it what should i dooo :(

[dorko]

guys i think im being ripped off big timee

k my plan

network callinn
evening n weekends at 9pm
iphone text plan thing
6gb data

and my bill comes up to 90 plus every month im a studnt and cant afford taht

if i get rid of the 6gb thats another 150

right now my account is suspended cuz its 571 and i have absolutly no money to pay for it what should i dooo :(

this sounds rude but it is my honest opinion
get a regular phone instead of a smartphone
or
get a job.

[wchengw]

guys i think im being ripped off big timee

k my plan

network callinn
evening n weekends at 9pm
iphone text plan thing
6gb data

and my bill comes up to 90 plus every month im a studnt and cant afford taht

if i get rid of the 6gb thats another 150

right now my account is suspended cuz its 571 and i have absolutly no money to pay for it what should i dooo :(

That's not smart. That's gonna hurt your credit if you don't pay up. I think you might be possible try to negotiate some kind of discount with them, like paying $400 instead of $571 because you are still a student. But you better change your plan to like the $55 student plan with MY 10 Canada wide and 500MB.

I remembered once I owe $1000 to Telus on dial-up Internet while I was a student. (I totally forgot about area code difference and dail-up setting was preset already.) Telus was a bit flexible for student back then on how much they get student to pay up. Hopefully you can work it up with Rogers. Bottom line, you have to pay something because you already used the service. Best of Luck!!!

[CHINAdeals]

guys i think im being ripped off big timee

k my plan

network callinn
evening n weekends at 9pm
iphone text plan thing
6gb data

and my bill comes up to 90 plus every month im a studnt and cant afford taht

if i get rid of the 6gb thats another 150

right now my account is suspended cuz its 571 and i have absolutly no money to pay for it what should i dooo :(


yes you are. Call retentions and see if they can do something about it.

check my plan in earlier posts

[SteveWhip]

guys i think im being ripped off big timee

k my plan

network callinn
evening n weekends at 9pm
iphone text plan thing
6gb data

and my bill comes up to 90 plus every month im a studnt and cant afford taht

if i get rid of the 6gb thats another 150

right now my account is suspended cuz its 571 and i have absolutly no money to pay for it what should i dooo :(


First things first, get a job, anything. Then pay off this debt.

I also agree with the wchengw, call rogers and ask to reduce your debt load. Its better to talk to them rather then have them chase you. It costs a company lots of money for them to chase you, and they will be less willing to relieve some of your debt. Explain to them when you can pay, rather then saying its in the mail. If you cannot pay for another month, tell them that. You need to be honest and treat them with respect.

[seekay]

Any luck gettin it?

i talked to a regular CSR but i gave them the story about how i have two phones (a bb and a regular phone with a browser), and i switch back and forth. she told me that they cant have two things overlap...so i told her my colleague was able to do it but i dont know how.

she told me to go ask him and figure out how he got data to work on both a regular phone and a bb. so i think i'm pretty much going to call back in a few days to do what you did...

worse comes to worse, if it doesnt work, i can switch back to either 50mb or unlimited email/im

[MadCowTom]

i talked to a regular CSR but i gave them the story about how i have two phones (a bb and a regular phone with a browser), and i switch back and forth. she told me that they cant have two things overlap...so i told her my colleague was able to do it but i dont know how.

she told me to go ask him and figure out how he got data to work on both a regular phone and a bb. so i think i'm pretty much going to call back in a few days to do what you did...

worse comes to worse, if it doesnt work, i can switch back to either 50mb or unlimited email/im

Did you have the regular 150mb or the bb 50mb currently?

[kokinos]

How did I do on my negotiations yesterday?

2000 DT Minutes
6 pm Even/Wknds
Incoming Local
1000 LD
CID VM Unltd Text etc
1 GB

$104 + Tax a month?

A $100+ cell bill is outrageous IMHO but this way I won't go over unlike I sometimes did when I had 1200 DT.

[barrist]

i talked to a regular CSR but i gave them the story about how i have two phones (a bb and a regular phone with a browser), and i switch back and forth. she told me that they cant have two things overlap...so i told her my colleague was able to do it but i dont know how.

she told me to go ask him and figure out how he got data to work on both a regular phone and a bb. so i think i'm pretty much going to call back in a few days to do what you did...

worse comes to worse, if it doesnt work, i can switch back to either 50mb or unlimited email/im


If you already have the 150MB data plan. call Rogers' Data line, not a normal CSR. Tell them you were told by "another rep" that you needed the code APN3CON added to your profile to have your phone working properly.

[MobileMuck]

guys i think im being ripped off big timee

k my plan

network callinn
evening n weekends at 9pm
iphone text plan thing
6gb data

and my bill comes up to 90 plus every month im a studnt and cant afford taht

if i get rid of the 6gb thats another 150

right now my account is suspended cuz its 571 and i have absolutly no money to pay for it what should i dooo :(

The only place that has ripped you off is your local Board of Education for giving you such lousy (if any) English courses. Get your parents to go sue them for negligence.

On the outstanding bill matter, you used the service so you ought to pay the bill... just like any other adult in the real world.

[djino]

The only place that has ripped you off is your local Board of Education for giving you such lousy (if any) English courses. Get your parents to go sure them for negligence.

On the outstanding bill matter, you used the service so you ought to pay the bill... just like any other adult in the real world.

???

[neo999]

I will assume (like everyone else) that 'sure' is a typo for the word 'sue'. That word seems to make sense when substituted in the sentence. Simple.

[djino]

I will assume (like everyone else) that 'sure' is a typo for the word 'sue'. That word seems to make sense when substituted in the sentence. Simple.

Yes, I got that part, but to make that mistake in a post criticizing someones English??

[wchengw]

How did I do on my negotiations yesterday?

2000 DT Minutes
6 pm Even/Wknds
Incoming Local
1000 LD
CID VM Unltd Text etc
1 GB

$104 + Tax a month?

A $100+ cell bill is outrageous IMHO but this way I won't go over unlike I sometimes did when I had 1200 DT.

2000 minutes is 33 hours talk time. Kinda over kill I feel, especially you have 6pm evening and incoming free. You must be really talkative or your job needs you to talk that much.

[wchengw]

Anyone was able to cancel contract without penalty due to Rogers cannot provide service you wanted?

I am trying to add monthly $25 500MB data plan onto my line but all cs at Rogers said that it is giving them system error and won't allow them to add data plan onto my account. It is been few days now and they cannot give me an estimated time it will be fixed....

[crazlunatic]

hey guys. I'm currently on a $25/month voice plan w/
100min + 100 bonus
my 5
weekends from 9pm
911
callerid

and then $5 for 200 txt sent, unlimited incoming

my plan is ending on dec28 and I want to upgrade to an iphone. the regular reps said I can upgrade to the iphone 3gs 16gb for $299 and then get a voice+data plan for $50 a month which includes:
100min + 50 bonus
500mb data
unl evenings at 9pm
and I think unlimited text but I don't rmbr

Is it possible to get a better deal? Why can't I get the 3gs for $199? I've been with Rogers for almost 4 years now for cellphone.

[next_godfather]

The only place that has ripped you off is your local Board of Education for giving you such lousy (if any) English courses. Get your parents to go sure them for negligence.

On the outstanding bill matter, you used the service so you ought to pay the bill... just like any other adult in the real world.

???

LOLLLL!!!
someone is having a bad day, the whole point of RDF is to help ppl from getting ripped off, before one criticize's another, they gotta watch out for their mistakes.

give the the kid some slack, he is a student..

[Evil Baby]

How did I do on my negotiations yesterday?

2000 DT Minutes
6 pm Even/Wknds
Incoming Local
1000 LD
CID VM Unltd Text etc
1 GB

$104 + Tax a month?

A $100+ cell bill is outrageous IMHO but this way I won't go over unlike I sometimes did when I had 1200 DT.

That actually doesn't look too bad to me, although I'd push for Unlimited LD.

Abotu 8 months ago I negotiated a contract for my dad with Bell that was similar(he does about 2300 minutes a month) but had no data and it is $99 a month. He was happy because it saves him $200+ a month. He got his second line set up the same way so he's saving $400 a month min.

[Maxboy]

hey guys. I'm currently on a $25/month voice plan w/
100min + 100 bonus
my 5
weekends from 9pm
911
callerid

and then $5 for 200 txt sent, unlimited incoming

my plan is ending on dec28 and I want to upgrade to an iphone. the regular reps said I can upgrade to the iphone 3gs 16gb for $299 and then get a voice+data plan for $50 a month which includes:
100min + 50 bonus
500mb data
unl evenings at 9pm
and I think unlimited text but I don't rmbr

Is it possible to get a better deal? Why can't I get the 3gs for $199? I've been with Rogers for almost 4 years now for cellphone.

same here, i have with rogers 1 year +, 2 numbers, i just called them twice,
first time i transfer to retention, and offered $299 3gs + data
second time i called sales dept, i know they have no power at all, but they gives me the same offer, which means retention didnt give me anything good.

[hoon]

How did I do on my negotiations yesterday?

2000 DT Minutes
6 pm Even/Wknds
Incoming Local
1000 LD
CID VM Unltd Text etc
1 GB

$104 + Tax a month?

A $100+ cell bill is outrageous IMHO but this way I won't go over unlike I sometimes did when I had 1200 DT.

That actually doesn't look too bad to me, although I'd push for Unlimited LD.

Abotu 8 months ago I negotiated a contract for my dad with Bell that was similar(he does about 2300 minutes a month) but had no data and it is $99 a month. He was happy because it saves him $200+ a month. He got his second line set up the same way so he's saving $400 a month min.

I agree, if it really is 2000 minutes then I would say that plan is pretty good.
But wow, that is a lot of minutes. You could probably reduce your minutes by adding R2R. That's if you have friends with Rogers phones.

[Mint]

hey guys,
I haven't posted in this thread in awhile (probably 3 years ago when I last got my plan).

I had a few questions:
- With the SAF being waived now, does it apply to previous plans? I currently have the $20/month plan and i'm a month-to-month since my 3 year plan expired. Does the SAF get removed automatically? The rep said I will be charged SAF fees until I call in to change, but once I change the new plans have all been increased to make up the SAF.

- are people able to get the iphone without the data plan?

- i'm looking to add a new line to my account, but he couldn't get me the retention pricing for this new line. I will have to go through the regular sales channel. What's the best plan people are getting? I'm looking for one of those basic emergency line phones with like 100min. and maybe voicemail and callerID.

TIA

[morpheiz]

I HUP'd to get the Bold 9700 for $299 + 35 admin fee.

I referenced Bell's $229 price many times but they said my credits outweigh the lower cost of Bell's 9700.

I had the standard retention $25 voice plan one year into the contract and the $12 value pack with VM/CID/125txt. With $15 credit expiring in 11/2010, so it was key to switch value packs to recycle the credit.

25 + 10 + 7.45-SAF - 15 + 25-500mb = $52.25 + tax

I think this is about the same as others with 500MB data so I am happy!

[victor_vvv]

This is what I received after two calls, one last night and one this morning:

$30 mega value plan voice plan 150min + 50 min + bonus 50 min ($5 credit)+ my5 local
Unlimited evening weekend 9pm
Rogers to rogers calling ($5 credit)
$40 iphone value pack with $5 credit.
Exact Billing (per second billing)
$15 monthly plan credit
$50 + 2.58GRR + tax

iphone 3gs 16GB black for $174.99 with no admin fees, free shipping.

I'm an 8 year customer with Rogers and HUP Tier 5. I haven't upgraded my phone with them for over 4 years.

[simply_rio]

2nd call to retention;

300 daytime minutes
Unlimited 6pm evening/weekends
R2R
100 free longdistance canada
VM/CID
100 text
2 year contract.
$30.58 all inclusive

Accepted the plan but was told that I had mid november to cancel it.
What I really wanted was an Iphone upgrade with data under $50. but the rep wouldn't give any iphone data discount at all.
Now thinking if it's worth it to switch to telus or bell with their launch of the iphone tomorrow.
Does the plan above look decent to keep?

[seekay]

Did you have the regular 150mb or the bb 50mb currently?

If you already have the 150MB data plan. call Rogers' Data line, not a normal CSR. Tell them you were told by "another rep" that you needed the code APN3CON added to your profile to have your phone working properly.

i'm currently on unlimited email/bbm/im

didnt have to call rogers last night, but i will do it tonight when i get home from work.

i'm just saying that if i cant get the data csr to add APN3CON to my account, i can always just switch back to what i had before hand.

[shopper-X]

i'm currently on unlimited email/bbm/im

didnt have to call rogers last night, but i will do it tonight when i get home from work.

i'm just saying that if i cant get the data csr to add APN3CON to my account, i can always just switch back to what i had before hand.

The best way to go about this is to call and get the 150mb non-Blackberry data plan added. Tell them you have decided and you are NOT going to use your Blackberry. Then call the Blackberry support group after 30minutes or so and tell them you think the rep added the wrong plan or forgot the Blackberry APN add-on. They will understand and add it on.

[seekay]

The best way to go about this is to call and get the 150mb non-Blackberry data plan added. Tell them you have decided and you are NOT going to use your Blackberry. Then call the Blackberry support group after 30minutes or so and tell them you think the rep added the wrong plan or forgot the Blackberry APN add-on. They will understand and add it on.

thanks! appreciate your help with this

[905fcuk]

Hey guys,

Some of you are more knowledgeable than the Rogers CSRs, and they are giving me a headache. Im posting on behalf of my best friend, shes a bit shy. Anyways, heres the situation. She has a BB Javelin from rogers, and her boyfriend got the Apple Iphone. He went crazy and added iphone data packages for both himself and my best friend . Now, my friends Javelin isnt able to use the iphone data pack and she called in to get it switched to the smartphone bb data package, however, the CSRs and technicians are unable to take the iphone data package off in order to replace it with the BB one. Am I even making sense?

Anyways, shes been calling them everyday for a good month now, and still the problem hasnt been resolved. Any help would be greatly appreciated.

Thanks in advance!

[GemInite]

has anyone had any luck getting a retentions plan when switching form one company to another?

e.g. my gf is on telus and would like to switch to Rogers to get an iphone and a retentions plan (or at least a half decent plan).

Would it be best for her to just get a regular Rogers plan first and then in 6months call in to complain?

[Evil Baby]

Hey guys,

Some of you are more knowledgeable than the Rogers CSRs, and they are giving me a headache. Im posting on behalf of my best friend, shes a bit shy. Anyways, heres the situation. She has a BB Javelin from rogers, and her boyfriend got the Apple Iphone. He went crazy and added iphone data packages for both himself and my best friend . Now, my friends Javelin isnt able to use the iphone data pack and she called in to get it switched to the smartphone bb data package, however, the CSRs and technicians are unable to take the iphone data package off in order to replace it with the BB one. Am I even making sense?

Anyways, shes been calling them everyday for a good month now, and still the problem hasnt been resolved. Any help would be greatly appreciated.

Thanks in advance!

That is really bad. Next time she calls in have them transfer her to the blackberry specific line. It should only take a few minutes to change the data plan option.

[queenofhearts]

2nd call to retention;

300 daytime minutes
Unlimited 6pm evening/weekends
R2R
100 free longdistance canada
VM/CID
100 text
2 year contract.
$30.58 all inclusive

Accepted the plan but was told that I had mid november to cancel it.
What I really wanted was an Iphone upgrade with data under $50. but the rep wouldn't give any iphone data discount at all.
Now thinking if it's worth it to switch to telus or bell with their launch of the iphone tomorrow.
Does the plan above look decent to keep?

I am not expert, but hell, that looks like a pretty damn good plan to me. You are only on a 2 year contract and basically coming in just over 30 dolllars everythign inclusive with all those features. Dang, want to call for me!?

[ben_liu]

has anyone had any luck getting a retentions plan when switching form one company to another?

e.g. my gf is on telus and would like to switch to Rogers to get an iphone and a retentions plan (or at least a half decent plan).

Would it be best for her to just get a regular Rogers plan first and then in 6months call in to complain?

Rogers don't offer retentions to new customers... You have two choice, 1) Take over of Responsibility retention plan off B.S.T or Hofo. Or get a $40-50~~ plan for around 6 months, then call and complain.

[Brandon]

2nd call to retention;

300 daytime minutes
Unlimited 6pm evening/weekends
R2R
100 free longdistance canada
VM/CID
100 text
2 year contract.
$30.58 all inclusive

Accepted the plan but was told that I had mid november to cancel it.
What I really wanted was an Iphone upgrade with data under $50. but the rep wouldn't give any iphone data discount at all.
Now thinking if it's worth it to switch to telus or bell with their launch of the iphone tomorrow.
Does the plan above look decent to keep?

Looks similar to my plan but with a little less (not factoring in data).

- 525 daytime minutes
- 6PM evenings/weekends
- R2R
- unlimited incoming
- value pack wtih 2500txt/CID/VM
- 100 long distance

$20 + SAF + 911 + tax = same as what you're paying

I have the 6GB/$30 data plan as well (so total is $50 + SAF + 911 + tax). If you want a price plan for less than $50 all in with tax, add the $15/150MB plan. It'd be $35+SAF+911+tax for everything.

[ECM543]

My 2 years almost up & need to renegotiate.

Does Rogers have anything like Bell Mobility's "Unlimited Browsing" option for non smart phones with HTML browsers that let you do just about anything (LG Touch etc). Can get this as $10 or $7 option depending on the plan.

[user22]

Looks similar to my plan but with a little less (not factoring in data).

- 525 daytime minutes
- 6PM evenings/weekends
- R2R
- unlimited incoming
- value pack wtih 2500txt/CID/VM
- 100 long distance

$20 + SAF + 911 + tax = same as what you're paying

I have the 6GB/$30 data plan as well (so total is $50 + SAF + 911 + tax). If you want a price plan for less than $50 all in with tax, add the $15/150MB plan. It'd be $35+SAF+911+tax for everything.


I am also paying $20 with a very similar plan of yours but you have more minutes and the 2500 txt. My plan is $25 - 250 min, 6pm evening, R2R (credit), unlimited incoming (credit), 100 LD min, but I have seperate credit for CID & VM. I have a monthly credit of $10 but I have to pay $5 for 500 text message. When I tried to ask them to change to value package they said my credit is too much and it won't let me. Can you tell me how you get that?

[tyco1990]

2nd call to retention;

300 daytime minutes
Unlimited 6pm evening/weekends
R2R
100 free longdistance canada
VM/CID
100 text
2 year contract.
$30.58 all inclusive



Looks similar to my plan but with a little less (not factoring in data).

- 525 daytime minutes
- 6PM evenings/weekends
- R2R
- unlimited incoming
- value pack wtih 2500txt/CID/VM
- 100 long distance

$20 + SAF + 911 + tax = same as what you're paying

I have the 6GB/$30 data plan as well (so total is $50 + SAF + 911 + tax). If you want a price plan for less than $50 all in with tax, add the $15/150MB plan. It'd be $35+SAF+911+tax for everything.


I would have guessed differently based on simply_rio being from alberta, and this his GRRF is $2.58. His plan would then be broken down as such:

250+50bonus min daytime ($25)
E/W 6pm ($5 credit)
R2R ($5 feature credit)
CID (included in plan, $8 feature credit)
VM ($7 loyalty feature credit)
100 text msg ($3 add-on)
100 LD (free)

Total: $25 + $3 + $2.58 = $30.58 (taxes not included yet).

[rundmc2005]

LOL, I just called and spoke with customer relations, and the rep said it would cost me $399 for an Iphone 3GS 16GB, and that I didn't have to get data if I didn't want to?

Does this seem right? I called back in September and was still being offered the $199 + data plan.

Rogers is just frustrating.

[rcheung13]

Hey everyone,

Just got off the phone with a CSR. I told the lady that I was interested that Bell was competing with Rogers, that my phone was dying, etc. I've noticed they really want to get rid of the MY5+5 (every CSR has asked to remove it lol!)

I was just offered the a $25 package, with a iPhone Value Pack:
250 Outgoing Weekday
UL Weekend after 6pm
1000 LD
UL Incoming

500mb
iPhone 3G Visual Voicemail Value Pack
* Call Display with Name Display
* Visual Voicemail
* Unlimited Sent/Received Text Messages1
* Unlimited Sent/Received Picture/Video Messages2

Total came to $60.00 + 2.58GRR before Tax. She offered the iPhone 16GB 3GS for $199, with an extension of contract for 36 months (My contract began last year August 31, 2008, with a Student Promotions Plan):

$50 BlackBerry Pearl 8100

$25 Student Pack
100 Outgoing Weekday
My 5+5 Local
500 Incoming Minutes
1000 E/W Minutes

Add-ons
6pm Evening Discount -7.00
Smartphone Value Pack 15.00
Value pack Credit -5.00

Plan + SAF + Taxes = $47.97

What do you guys think?

[tnguyenviet]

Hey guys,

I had called rogers yesterday and tried to squeeze in a data plan for a total of $42~ ish or less, even with the lowest amount of data.

They said I am eligible for "New Customer" Pricing since I did not HUP since 2006 (V3 Razr).

Now I was wondering - because im eligible for NEW CUSTOMER pricing, would that mean I would be able to grab a phone from let say the source, when they have there cheap sales for BBold for 49.99 let say? Or does that strictly apply for NEW CUSTOMER, never activated?

Thanks

My current retention plan is
275 minutes
R2R
Eve/Wknd after 8pm
2500 txt
Caller ID
+saf/fees = $36.xx~

Putting data aside, would there be any way to lower that anymore? I tried yesterday but they kept saying I have a very good plan... I know theres much more people with better plans here!

[samm]

I called Relations to ask about the price of the 9700. But they are out of stock. I asked about the $15 150mb data plan, and they are oblivious to it. Is that normal?

[flame02]

after many times of calling into see what I can get for a new plan, I finally got this:

350 day
unlimited evening/weekends @ 6pm
unlimited rogers to rogers
unlimited incoming
unlimited long distance

+ the $35 value pack
500MB
CID/VM
10000 txt/picture
etc

Re-new my contract (3 years)
$300 for a bold 9700

all for $45 plus tax!!!

I would say that this is probably the best plan ive looked at so far!

[rcheung13]

after many times of calling into see what I can get for a new plan, I finally got this:

350 day
unlimited evening/weekends @ 6pm
unlimited rogers to rogers
unlimited incoming
unlimited long distance

+ the $35 value pack
500MB
CID/VM
10000 txt/picture
etc

Re-new my contract (3 years)
$300 for a bold 9700

all for $45 plus tax!!!

I would say that this is probably the best plan ive looked at so far!

Looks great! Is it $45 + SAF + Tax?

[warrior2009]

What is the best deal anyone here has got for a Bold 9700? Not necessarily rogers... telus also has it..

[seekay]

I called Relations to ask about the price of the 9700. But they are out of stock. I asked about the $15 150mb data plan, and they are oblivious to it. Is that normal?

it doesnt exist for blackberrys as it uses a compressed data-type. read back a few pages as myself and a few others are in the process of trying to get it.

[warrior2009]

Been with rogers for over 4.5 years... started with a 3 year corporate plan which includes:-

200 anytime min
Unlimited Weekends, Weekdays after 6PM
0.10 c long distance
VM, Call ID, Call waiting etc

for $22 + SAF + Taxes... comes to about $36...

Contract has been over for over 1.5 year but never bothered to change anything. Now after they have put fee for incoming text messages has pissed me off that i want to change something here...

what can i leverage out of these ppl? I would like to upgrade to iPhone or something with data plan... plz help

[Jonavin]

What is the best deal anyone here has got for a Bold 9700? Not necessarily rogers... telus also has it..

$229 at Bell.

[warrior2009]

$229 at Bell.

and whats the plan?

[MadCowTom]

Been with rogers for over 4.5 years... started with a 3 year corporate plan which includes:-

200 anytime min
Unlimited Weekends, Weekdays after 6PM
0.10 c long distance
VM, Call ID, Call waiting etc

for $22 + SAF + Taxes... comes to about $36...

Contract has been over for over 1.5 year but never bothered to change anything. Now after they have put fee for incoming text messages has pissed me off that i want to change something here...

what can i leverage out of these ppl? I would like to upgrade to iPhone or something with data plan... plz help

Since you're on a corporate plan, you are entitle to a HUP every year and the price should be pretty good. There is a specific line that handle corporate HUP, here is the # 18667272141.

[seekay]

Just got off the phone with retentions.

Got my 150mb for $15...now to wait a bit before I call the data line to have them add APN3CON.

Hopefully this works, so I dont have to call retentions and have them change it back. Apparently I can only make changes my plan once a month lol.

[wchengw]

LOL, I just called and spoke with customer relations, and the rep said it would cost me $399 for an Iphone 3GS 16GB, and that I didn't have to get data if I didn't want to?

Does this seem right? I called back in September and was still being offered the $199 + data plan.

Rogers is just frustrating.

If you looked into "Update Your Essential" on MyRogers. You can add a monthly $25 data yourself. Then go get the HUP. This way they can see you have data. Once you get the iphone, take take off the $25 monthly data from "Update your Essential". This way you can get HUP and only a little bit of data charge. Of course you still need to sign 3yrs voice contract though, but your data doesn't become 3 yrs data and you don't have to pay $100 cancellation fee. Can anyone verifies this works? I only did half way, but my data still show monthly subscription after the HUP. I am sure I can take it off from MyRogers by myself.

[rcheung13]

Hey everyone,

Just got off the phone with a CSR. I told the lady that I was interested that Bell was competing with Rogers, that my phone was dying, etc. I've noticed they really want to get rid of the MY5+5 (every CSR has asked to remove it lol!)

I was just offered the a $25 package, with a iPhone Value Pack:
250 Outgoing Weekday
UL Weekend after 6pm
1000 LD
UL Incoming

500mb
iPhone 3G Visual Voicemail Value Pack
* Call Display with Name Display
* Visual Voicemail
* Unlimited Sent/Received Text Messages1
* Unlimited Sent/Received Picture/Video Messages2

Total came to $60.00 + 2.58GRR apparently. She offered the iPhone 16GB 3GS for $199, with an extension of contract for 36 months (My contract began last year August 31, 2008, with a Student Promotions Plan):

$50 BlackBerry Pearl 8100

$25 Student Pack
100 Outgoing Weekday
My 5+5 Local
500 Incoming Minutes
1000 E/W Minutes

Add-ons
6pm Evening Discount -7.00
Smartphone Value Pack 15.00
Value pack Credit -5.00

Plan + SAF + Taxes = $47.97

What do you guys think?

Just got off the phone with CSR. He wouldn't budge. Would appreciate some useful input.

[seekay]

Awesome...worked perfectly...got the Data rep to add the blackberry code to my account!

I just told them that the other rep told me to call in to make sure that the blackberry code was on my account. she told me it wasnt and that she was going to add it in.

[rcheung13]

Totally not happy with what Rogers had to offer me, so I pulled the plug on my Smartphone Value Pack.

Good luck to all RFDers and hope you had a better experience with Rogers and this thread.

[shopper-X]

Awesome...worked perfectly...got the Data rep to add the blackberry code to my account!

I just told them that the other rep told me to call in to make sure that the blackberry code was on my account. she told me it wasnt and that she was going to add it in.

Seems to be the way to add it on. Glad it worked out for you too. Just check your online account in a bit and you're good to go.

[barrist]

i got a text from rogers saying i had used up 80% of my data a few days after switching to the 150mb data plan + APN3CON. is this just because its prorated when you switch data plans close to your next billing cycle? (mine is on the 15th of each month)

[MadCowTom]

i got a text from rogers saying i had used up 80% of my data a few days after switching to the 150mb data plan + APN3CON. is this just because its prorated when you switch data plans close to your next billing cycle? (mine is on the 15th of each month)

Log on to your "My Rogers" and see how much data you have used so far. That way you can tell whether they prorated the 150mb usuage allowance.

[Ahzuz]

Log on to your "My Rogers" and see how much data you have used so far. That way you can tell whether they prorated the 150mb usuage allowance.

I can't see my datas on "My Rogers", always say unavailable... sucks:|

[seekay]

I was given unlimited data for this month bc my billing cycle is for the 24th. at least that's what I think i was given, the CSR told me she would do it but didnt seem happy when i kept on changing my mind on whether or not I wanted her to make the changes.

bassist, you must be using data like crazy, as the blackberry data is compressed and is like 1/3rd that of iphones/regular browsing.

when i spoke to the data csr, she told me that at anytime i can switch to regular data or to bb data depending on what i wanted. i'd hafta do this online.

when i check my rogers account, it just gives me "Our records indicate that there were changes made to your account during the current bill cycle.
At this time we are unable to provide the information you have requested.
These charges will be reflected in your next billing cycle". I think it's because this is the 2nd time i've made a change to my account this month. Apparently you're only allowed to do it once.

[barrist]

Log on to your "My Rogers" and see how much data you have used so far. That way you can tell whether they prorated the 150mb usuage allowance.

I get this:

Our records indicate that there were changes made to your account during the current bill cycle.
At this time we are unable to provide the information you have requested.
These charges will be reflected in your next billing cycle.

[barrist]

I was given unlimited data for this month bc my billing cycle is for the 24th. at least that's what I think i was given, the CSR told me she would do it but didnt seem happy when i kept on changing my mind on whether or not I wanted her to make the changes.

bassist, you must be using data like crazy, as the blackberry data is compressed and is like 1/3rd that of iphones/regular browsing.

when i spoke to the data csr, she told me that at anytime i can switch to regular data or to bb data depending on what i wanted. i'd hafta do this online.

when i check my rogers account, it just gives me "Our records indicate that there were changes made to your account during the current bill cycle.
At this time we are unable to provide the information you have requested.
These charges will be reflected in your next billing cycle". I think it's because this is the 2nd time i've made a change to my account this month. Apparently you're only allowed to do it once.


That might be what happend for me. I switched to the 50mb blackberry plan , and then the 150mb data plan the next day.

[Rob76]

I've been with Rogers for just over a year (with a BB Bold 9000) and I've been having issues with the 9000, mainly with the trackball, so I decided to call Customer Relations and see what they can do. Keep in mind that I already have a decent plan with them but I think the new plan they offered me is slightly better (mainly for the inclusion of LD mins):

They gave me the 9700 for $299 + $35 fee and the following:

350 Weekday minutes
Unlimited Evenings at 6pm and Weekends
100 Long Distance minutes
CID + Name Disp
Enhanced VM
Unlimited Text/MMS
500MB Blackberry Data

$50.58/month + Tax = 53.11 All in

I took it. Unfortunately they were out of the 9700 but they put a note on the account for it and told me to call back next week about it. It's not an amazing retentions plan but it's decent enough, hey?

[ms1031]

I have a retentions plan and it seems that the cheapest for HUP to iphone 16GB 3GS is 299 + 35 admin fee. CSR dose not seem to budge at all.. what to do? I'm really hoping to get the HUP to be lower or waive the admin fee.. but no luck~ My last upgrade was in 2008~

FRUSTRATING!!!

My Plan:
250 Daytime minutes
free incoming
evenings at 6pm
Call ID, VM, 125 txt msg
100 LD mins

Taxes in, comes to about $32.XX per month.

[bluevektor]

I have a retentions plan and it seems that the cheapest for HUP to iphone 16GB 3GS is 299 + 35 admin fee. CSR dose not seem to budge at all.. what to do? I'm really hoping to get the HUP to be lower or waive the admin fee.. but no luck~ My last upgrade was in 2008~

FRUSTRATING!!!

My Plan:
250 Daytime minutes
free incoming
evenings at 6pm
Call ID, VM, 125 txt msg
100 LD mins

Taxes in, comes to about $32.XX per month.

That seems about the right price since you just did a HUP last year. On top of that, your plan is fairly cheap, so you won't ascend the tiers very quickly. You have to be Tier 4 or 5 to waive that administration fee. Also, since presumably you're locked into a contract for awhile, you don't have much bargaining power.

Tier 1 = < $1000 revenue ($100 + SRP + $35 admin)
Tier 2 = $1001-$1300 revenue ($75 + SRP + $35 admin)
Tier 3 = $1301-$1500 revenue (SRP + $35 admin)
Tier 4 = $1501-$2500 revenue (SRP + 0 admin)
Tier 5 = $2501 + revenue (SRP - $25 + 0 admin)

[Dynamics]

I've been with Rogers for just over a year (with a BB Bold 9000) and I've been having issues with the 9000, mainly with the trackball, so I decided to call Customer Relations and see what they can do. Keep in mind that I already have a decent plan with them but I think the new plan they offered me is slightly better (mainly for the inclusion of LD mins):

They gave me the 9700 for $299 + $35 fee and the following:

350 Weekday minutes
Unlimited Evenings at 6pm and Weekends
100 Long Distance minutes
CID + Name Disp
Enhanced VM
Unlimited Text/MMS
500MB Blackberry Data

$50.58/month + Tax = 53.11 All in

I took it. Unfortunately they were out of the 9700 but they put a note on the account for it and told me to call back next week about it. It's not an amazing retentions plan but it's decent enough, hey?


Man I wish I was getting that with Telus, my contract ends in May and I want to get the 9700 in the next day or 2.

[eljay]

Looking for help upgrading to iPhone 3GS.

I am on a family plan with my mom. The plan was on a month-to-month status since the original 3-year contract expired some time ago (2 years ago I believe). My mom just walked into a Rogers and signed a new 2-year agreement and got herself an LG Xenon as a HUP. I wish I knew she was doing that. :mad:

Anyways, I should still be able to upgrade to 3GS, correct?

I am hoping to get the 3GS. What can I do in this situation? Can I call Rogers and switch our plan to 3-year plan and get the 3GS for $199? I understand that I will need to sign up for a data plan, but since I don't need data (I only use wifi on my current iPhone 2G) I would cancel that and incur the $100 data cancellation penalty. So, I am basically hoping that worse case scenario is getting the 3GS for $299+tax.

Am I adding this up correctly? Is there a better scenario that I can play in my situation to get the 3GS?

Thanks!

[Rob76]

Man I wish I was getting that with Telus, my contract ends in May and I want to get the 9700 in the next day or 2.

You should talk to Loyalty and Retentions department at Telus Mobility. That's your only avenue I think, and you'll get a lot more out of them once your contract is actually up. Not that they ever did anything for me (I was with Telus for over 10 years before switching last year to Rogers) but it's worth a shot. Don't want this to be a bashing-Telus post but in my case switching to Rogers was the best move I ever did. But who knows, maybe things are better now at Telus.

[wchengw]

Looking for help upgrading to iPhone 3GS.

I am on a family plan with my mom. The plan was on a month-to-month status since the original 3-year contract expired some time ago (2 years ago I believe). My mom just walked into a Rogers and signed a new 2-year agreement and got herself an LG Xenon as a HUP. I wish I knew she was doing that. :mad:

Anyways, I should still be able to upgrade to 3GS, correct?

I am hoping to get the 3GS. What can I do in this situation? Can I call Rogers and switch our plan to 3-year plan and get the 3GS for $199? I understand that I will need to sign up for a data plan, but since I don't need data (I only use wifi on my current iPhone 2G) I would cancel that and incur the $100 data cancellation penalty. So, I am basically hoping that worse case scenario is getting the 3GS for $299+tax.

Am I adding this up correctly? Is there a better scenario that I can play in my situation to get the 3GS?

Thanks!.

It seems ur mom only upgrade one line so u probably can upgrade on the other line for $299 on 3 yrs term + $35 admin fee. And ur mom's line should remain 2 yrs term even though both lines are under same family plan account. I just did mine on Thursday.

As far as data, go online to myRogers and add $25 monthly 500mb data. Don't choose any year subscription data. This way when cs asks whether u have existing data, u can say I have. Then they will do a HUP for u. After u got ur iPhone, u can remove the data online urself. Since it is monthly subscription, u will only need to pay $25 tops. While u are doing HUP, make sure cs only change ur voice to 3yrs and everything else stays the same. I did the HUP this way Thursday, except I have not remove the $25 monthly subscription data online yet but it is still showing monthly selected. Hope this works out for u.

[eljay]

.

It seems ur mom only upgrade one line so u probably can upgrade on the other line for $299 on 3 yrs term + $35 admin fee. And ur mom's line should remain 2 yrs term even though both lines are under same family plan account. I just did mine on Thursday.

As far as data, go online to myRogers and add $25 monthly 500mb data. Don't choose any year subscription data. This way when cs asks whether u have existing data, u can say I have. Then they will do a HUP for u. After u got ur iPhone, u can remove the data online urself. Since it is monthly subscription, u will only need to pay $25 tops. While u are doing HUP, make sure cs only change ur voice to 3yrs and everything else stays the same. I did the HUP this way Thursday, except I have not remove the $25 monthly subscription data online yet but it is still showing monthly selected. Hope this works out for u.

Thanks for the advice! That sounds good.
I currently have a data block on the account. Should I have that removed first and then add $25 plan online? I don't see where I can remove the block online at My Rogers. Does the data plan take effect immediately or should I add it now and wait until Tuesday or so of next week to ask for 3GS upgrade?

So, would this mean that I can get the 3GS for $199 on a new 3-year term + $35 admin fee? And then I would just incur the one month of $25 data fee? Or will they make me sign a 3-year data plan too to be able to get the $199 price?

Also, once I add the data plan, should I just go to a local retailer like Wireless Wave and get the phone from them and get them to do everything on the spot or is it better to go through Rogers Customer Service?

Thanks again.

[jit_00]

I've been on a month to month plan with rogers for a really long time. I was able to get a handset a few years ago for a really cheap price and the month to month deals weren't bad back then. Now I am definately overpaying for what I'm getting and my phone has all but bit the dust. I'm trying to get into the Bold 9700, Iphone 3Gs and was about to work out the following with retentions

Bold 9700 - sold out
Bold 9000 - 179.99 ??? (their website has it on for 99.99)
16gig Iphone 3Gs - 149.99

$35
3 year contract
200 daytime
Unlimited evenings / weekends 7pm
Unlimited R2R
Unlimited incoming, 2500 sent
100 min Long distance
CD/ND/Voicemail etc.

$35+2.58+tax = 42.46 / month

I was then offered the $25 for 500mb data plan

They were also looking for $2 to bring the evenings to 6pm

I'm not going to lie its better than what I'm paying now but it doesn't sound that great at all especially with the 25 more for data which puts me at 70.71/month!

I guess the "push for more" strategy is just to call and say that I can do better elsewhere? Is it reasonable to get all of the above for under $50? Or is it worthwhile to get more stuff thrown in?

[Danv]

[...]
$35
3 year contract
200 daytime
Unlimited evenings / weekends 7pm
Unlimited R2R
Unlimited incoming, 2500 sent
100 min Long distance
CD/ND/Voicemail etc.

$35+2.58+tax = 42.46 / month

I was then offered the $25 for 500mb data plan[...]

Where is your SAF? The 7$ more. So you're at 50$.

All you have can be way lower in term of price... browse the topic a little to watch what are other getting.

So, you have
$25
3 year contract
200 daytime
Unlimited evenings / weekends 7pm
Unlimited R2R

10$ Retention Value Pack
Unlimited incoming, 2500 sent
CD/ND/Voicemail etc.

FREE
100 min Long distance

7$ SAF/911

25+10+7+tx = more/less 50ish/month

You can push for more Saving Credit... say that it's still too expensive and you're going to let's say Bell with their iPhone .

You can easily get some 5$ (or even 10$, 15$ until your 25$ MAX Credit because you have a 25$ montly plan) discount more on your account ! And another for Data... because 25$ Data Plan and 25$ EV/WK are pretty basic. There's only the 10$ which a Retention Pack.

You can do better! Make sure they understand that there's no string between you and them anymore.. and you could just fly away to Bell or Telus which are GSM now !

Are you sure you're calling Retention and not regular CSR ?

[jit_00]

Where is your SAF? The 7$ more. So you're at 50$.

All you have can be way lower in term of price... browse the topic a little to watch what are other getting.

So, you have
$25
3 year contract
200 daytime
Unlimited evenings / weekends 7pm
Unlimited R2R

10$ Retention Value Pack
Unlimited incoming, 2500 sent
CD/ND/Voicemail etc.

FREE
100 min Long distance

7$ SAF/911

25+10+7+tx = more/less 50ish/month

You can push for more Saving Credit... say that it's still too expensive and you're going to let's say Bell with their iPhone .

You can easily get some 5$ (or even 10$, 15$ until your 25$ MAX Credit because you have a 25$ montly plan) discount more on your account ! And another for Data... because 25$ Data Plan and 25$ EV/WK are pretty basic. There's only the 10$ which a Retention Pack.

You can do better! Make sure they understand that there's no string between you and them anymore.. and you could just fly away to Bell or Telus which are GSM now !

Are you sure you're calling Retention and not regular CSR ?

Sorry I should have noted that they waived the SAF so its just the 35+2+tax at 42.46.

I'm pretty sure I was talking to rententions because I went through the dance of saying I'm going to cancel was put on hold, reached another rep.

Now that I've got this noted on my account I'll call back tomorrow and tell them I just compared with bell. Someone else mentioned that retentions were getting stingy and the girl I was talking to was starting to get pretty adament she couldn't add further discounts.

[wchengw]

Thanks for the advice! That sounds good.
I currently have a data block on the account. Should I have that removed first and then add $25 plan online? I don't see where I can remove the block online at My Rogers. Does the data plan take effect immediately or should I add it now and wait until Tuesday or so of next week to ask for 3GS upgrade?

So, would this mean that I can get the 3GS for $199 on a new 3-year term + $35 admin fee? And then I would just incur the one month of $25 data fee? Or will they make me sign a 3-year data plan too to be able to get the $199 price?

Also, once I add the data plan, should I just go to a local retailer like Wireless Wave and get the phone from them and get them to do everything on the spot or is it better to go through Rogers Customer Service?

Thanks again.

you will need to call Rogers to remove data block first. I think u will get $299 pricing since ur mom already did an upgrade. This wii offset any existing revenue. Rogers seems to have iPhone 3gs in stock so u should be fine. Data should be effective right away after u add it.

[tnguyenviet]

Does Rogers still allow data blocking to avoid purchasing phone under data plans?

[MadCowTom]

Does Rogers still allow data blocking to avoid purchasing phone under data plans?

Of course, they do. Like for a BB phone you can just subscribe to Personal email data plan but not including browsing. So they will block accessing to internet but still allow email and instant messaging data to get through.

[u0dcameron]

Ok so my mom has two home phone lines with Rogers internet and cable, she wants to open up a cell phone with Rogers but my sister doesn't need much so we were looking at Fido is it worth it to call Rogers ask for retentions explain we want to add a cell phone and see what they can do?

[tnguyenviet]

Of course, they do. Like for a BB phone you can just subscribe to Personal email data plan but not including browsing. So they will block accessing to internet but still allow email and instant messaging data to get through.

But in a sense, does that require you to add a "150mb plan" for $15 to the account before they block it? Or can you just stick with the voice plan which is what I am looking for.

[Nathematics]

My advice to people (and I'm sure it's been stated before) is to not ask for everything at once. Back a few months ago, I worked out a deal over 5-6 calls, little by little. Here's what I have now...

300 Minutes Anytime (200 +100 bonus)
Unltd. Evenings / Weekends (8pm - )
Visual Voicemail
Call ID
Unlimited Text
6 GB Data
Rogers2Rogers
100 LD Minutes

Total (with tax) comes to $48 or so... I know it could be cheaper with less data, but I definitely make use of the 6GB on my iPhone.

Love this thread, thanks to everybody for contributing!

[Zeev20]

Hi everyone this is what Rogers was offering me when I called to cancel my TV (Note I mentioned I might cancel my Mobile)

250 minutes

500 Meg

Unlimited weekend and evenings @6pm

Unlimited incoming

Unlimited text, picture and video

Call display

Enhanced Visual voice mail

Long distance .35c

67.58+ tax(25 voice plan + 40 dollar data plan including new fee 2.58 no SAF or 911 etc)

I can get 100 min a month of long distance for $5 extra

Downside 3 YEAR commitment

It sounds like an ok plan compared to what I was paying

[SoH_]

3yr contract renewal

250 WD + 100 bonus $25
after6 5
credit -5
rog2rog 5
credit -5
value pack 10
(CID VM 2500txt)
3yr term credit -10
3yr term credit -5
GRRF 2.58

subtotal: $22.58 + tax
total: $25.52

Blackberry Pearl 8100: $0.00 + admin fee($35)
FYI: I got an exception for my BB to not have a data plan

To compensate the admin fee I got 10$ credit for four months

First four months my bill looks like this:
22.58
-10
+tax
total: $14.22 (first four months)

[eljay]

you will need to call Rogers to remove data block first. I think u will get $299 pricing since ur mom already did an upgrade. This wii offset any existing revenue. Rogers seems to have iPhone 3gs in stock so u should be fine. Data should be effective right away after u add it.

Thank you. I wonder if I should just call retentions with advice from this thread and see what they can do for me? Would that be worth it or can they not do anything about 3GS price?

I currently have this under the family plan:
$20 monthly fee
300 shared weekday minutes + 100 bonus minutes
unlimited 6pm and weekends
$10 international text package (250 texts)
$12 value pack (enhanced voicemail, call ID)
$6.95 SAF
+ 911 fee

[next_godfather]

http://img197.imageshack.us/img197/7661/rogersm.jpg

i get
500 minutes
even & wknd after 5
incoming free
rogers 2 rogers
cid/vm/2500 text
100 ld minutes and i pay $32.xx

for some odd reason, my long distance minutes is not showing up on the bill but i called to confirm i have it

[Mrs_Popo]

Hi everyone this is what Rogers was offering me when I called to cancel my TV (Note I mentioned I might cancel my Mobile)

250 minutes

500 Meg

Unlimited weekend and evenings @6pm

Unlimited incoming

Unlimited text, picture and video

Call display

Enhanced Visual voice mail

Long distance .35c

67.58+ tax(25 voice plan + 40 dollar data plan including new fee 2.58 no SAF or 911 etc)

I can get 100 min a month of long distance for $5 extra

Downside 3 YEAR commitment

It sounds like an ok plan compared to what I was paying

Too much. I get 6gb of data, 1000 minutes LD, for 65 per month.

[jammin80]

http://img197.imageshack.us/img197/7661/rogersm.jpg

i get
500 minutes
even & wknd after 5
incoming free
rogers 2 rogers
cid/vm/2500 text
100 ld minutes and i pay $32.xx

for some odd reason, my long distance minutes is not showing up on the bill but i called to confirm i have it

same for mine, my 100LD minutes don't show for my number but it shows for my dad's, i told them to make it show on my acc, waiting on bill to see if they kept their word(i bet they didn't, damn ROBBERS)

[Skyline_Evo8]

http://img197.imageshack.us/img197/7661/rogersm.jpg

That's pretty impressive. How long were you with Rogers before you were able to land all those monthly credits? I've been with them for about 13-14 months (into a 3-year contract) when I called Retentions and I got $10 off my $25 plan, but balanced that out with the $10 Value Pack. (I had $3/30 texts and no Caller ID before that).

I don't know if I should try again next year or wait 'til my contract expires so I can really start milking them. :)

What I get:

MY10 local
100 weekday
500 incoming
1000 evening/weekends
6pm evenings
2500 sent/CID/VM

$25 - $10 + $10 + 7.45 + tax = $36.67

[bubble.tea]

...
for some odd reason, my long distance minutes is not showing up on the bill but i called to confirm i have it
For grandfathered accounts who have this ld pkg, they've never shown up on the bill. Just accept it. Only place you'll see it is online under wireless essentials/manage my essentials., somewhere in that menu where you can check off various add-ons.

same for mine, my 100LD minutes don't show for my number but it shows for my dad's...
Few possibilities:
a-Your father has the IN-MARKET 100ld min pkg that is $12 (or whatever it is)
b-Your father has the 1000ld which is 'Canada Anytime'/$5
c-Your father JUST got the 100ld which as of last week is no longer a free add-on and as such would now appear on the bill. 100ld/$5

^ To Skyline_Evo8 & next_godfather:
When someone gets a 250min bonus, there are a few flags that I habitually think of. Did this person actually incur such a tremendous amount of overages that it was merited., or was the agent just getting ready to quit and was being grossly reckless with the bonuses and decisions they were making during their shifts. Rest assured, that whenever someone gets these clearly disconnected types of credits-unless there is justification and clear documentation (that is supported) on why it was given, you are very likely to lose it eventually. +50s and +100s are bad enough...when you have someone getting +250 when procedurally the agent should've suggested a higher paying plan...eyebrows are raised ;).

FYI

As of Last week:


WAS:
$0/100LD
$5/1000LD

IS NOW:
$0/50LD
$5/100LD
$10/1000LD

[Zeev20]

Too much. I get 6gb of data, 1000 minutes LD, for 65 per month.

Sadly they don't have 6gig option anymore or so I was told..

[Jonavin]

Wow the price raising doesn't stop, does it. I'm so glad I got my family on Rogers the free 100LLD and $5/1000LD (also free because of $5 credit). This is what happens when they don't feel any threats.

[Ahzuz]

6gb is way too much anyway, i have 500megs on an iphone and im alwyas on facebook and stuff and i dont even get around 400megs

[Nathematics]

6gb is way too much anyway, i have 500megs on an iphone and im alwyas on facebook and stuff and i dont even get around 400megs


I agree that for internet browsing, Facebook, IM and stuff like that, 500 megs is perfect... but I use the Internet Radio apps on my iPhone (Tuner, Wunder Radio, etc) every day on my commute to work, and trust me the 6GB is needed for that.

[jit_00]

My advice to people (and I'm sure it's been stated before) is to not ask for everything at once. Back a few months ago, I worked out a deal over 5-6 calls, little by little. Here's what I have now...

300 Minutes Anytime (200 +100 bonus)
Unltd. Evenings / Weekends (8pm - )
Visual Voicemail
Call ID
Unlimited Text
6 GB Data
Rogers2Rogers
100 LD Minutes

Total (with tax) comes to $48 or so... I know it could be cheaper with less data, but I definitely make use of the 6GB on my iPhone.

Love this thread, thanks to everybody for contributing!

Yeah I think a few calls back and forth are required to get a reasonable/good deal. Especially because it shows you're shopping around and not going to just take the crappy deal they throw at you.

Does anyone know if the 9700 is back in stock?

[next_godfather]

For grandfathered accounts who have this ld pkg, they've never shown up on the bill. Just accept it. Only place you'll see it is online under wireless essentials/manage my essentials., somewhere in that menu where you can check off various add-ons.


Few possibilities:
a-Your father has the IN-MARKET 100ld min pkg that is $12 (or whatever it is)
b-Your father has the 1000ld which is 'Canada Anytime'/$5
c-Your father JUST got the 100ld which as of last week is no longer a free add-on and as such would now appear on the bill. 100ld/$5

^ To Skyline_Evo8 & next_godfather:
When someone gets a 250min bonus, there are a few flags that I habitually think of. Did this person actually incur such a tremendous amount of overages that it was merited., or was the agent just getting ready to quit and was being grossly reckless with the bonuses and decisions they were making during their shifts. Rest assured, that whenever someone gets these clearly disconnected types of credits-unless there is justification and clear documentation (that is supported) on why it was given, you are very likely to lose it eventually. +50s and +100s are bad enough...when you have someone getting +250 when procedurally the agent should've suggested a higher paying plan...eyebrows are raised ;).

FYI

As of Last week:


You feel that they can take it back?
there are a lot of people with the +250 mins.

and my question is with regards to the 100 ld minutes, will it be grandfathered to $0 or will the price jump to 5 dollars. i checked my wireless essentials and i see its still $0.

Bubble tea, you have more experience than I have...what would rogers do?

[brat604]

I first called Customer Service regarding a hardware upgrade. They offered me the Blackberry Bold 9000 for $275. I was looking for a Blackberry, therefore, seemed decent. While I was at Best Buy I noticed the Blackberry with no trackball on display. :cheesygri Again, I called Customer Service to see if I can get the new Blackberry Bold 9700 as a hardware upgrade...YUP!!! Yay. Now, before I got too excited...I had to change my plan. I was aware that I need a data plan. So, I did my research online and tried to piece things together. But, I was SOL. As I am getting married next year, I rather not spend more on my cell phone than what I'm paying now. As I spoke with the CSR for a good 20mins talking in circles...I finally was frustrated enuf to say, "what if i wanted to cancel my phone?" "just a moment" (its funny, i could hear her smile over the phone) The Customer Relations Rep was awesome. Right away he told me he's looking at my last 3 months bills and working something out for me. I mean, I had to tweek it a little but i'm happy with what he offered.

Originally:


700 anytime minutes
unlimited evenings and weekends (8pm)
Smart phone value pack (Cid, CW, ND, Who called, VM, 2500 txt/pic/vid msg)
SAF/911

$45+$15+$7.45-$15 credit

$52.45 (pre tax)

Now:

250 anytime minutes
100 "bonus" minutes
unlimited evenings at weekends (8pm)
500 mb data
unlimited txt/pic/vid msg
Cid, CW, ND, Who called, VM
gov't fee

$15 credit (3yrs)
$7.45 SAF/911 (waived)
$2.50 gov't fee

$52.58 (pre tax)

I think this plan works fine for me. The only thing I would like to change is EARLY evenings/weekends. I basically traded 1/2 my minutes for data. I average 300-320mins/month. The other 300 mins were wasted anyway...I wonder what else they'd do for me!?!?!?!? :cheesygri

[Kouyo]

I would like to know if the 9700 is in stock for HUP too.

thanks!

[Rob76]

I called Customers Relations on Friday and they had zero 9700s in stock, told me to check back mid week. They put a note on my account for early HUP to the 9700 (still have to pay the $35 fee unfortunately, but scored a better plan in the process so it's all good).

[flame02]

Looks great! Is it $45 + SAF + Tax?

Yep, $45 + 3 + Tax = about $54

and as for the bold, still waiting for it to come in stock

[shopper-X]

How does one go about mucking around a Corp Plan?
My cousin is up for a HUP but wants to switch to a consumer retentions plan instead. The current Corp Plan is great but now needs Data and messaging.

What is the best way to approach a Corp Plan with consumer retentions?

Current Corp Plan:
250 weekday minutes ($20)
WN/WE @ 6pm ($5)
Voice Mail ($7)
Call Display w/Name Display ($8 - $8 credit)
1,000 Canadian Long Distance ($5)
Monthly Plan Credit $10
Monthly Plan Credit $7
SAF $6.95
9-1-1 Emergency Access Fee $0.50
-----------------------
Total = $27.45

[olwe]

what is the best time to call Rogers about this? I actually have 2 phones to negotiate for, my parent's phones but I ended up using my dad's. Anyway, til what time can I call retentions? I don't get home til around 6 or 7 pm. The phones have been on a month to month basis since the 3 year contract has expired. Do you guys think I can get a good deal? I'm looking for the minimum but best plan with the BB 9700. Any suggestion is greatly appreciated.

Thanks a lot!

[TClarke91]

How much success have you guys had in calling retentions to get a hardware upgrade? I already have a smartphone data plan and I wanna replace my phone cause I cracked its screen.. Problem is, I only got it in March. Has anyone been able to whittle down the price? I wouldn't be shocked if I couldn't get it til March, but still.

[MadCowTom]

Did anyone knows whether the direct retention phone # for Cable/Internet the same as Wireless?

[wikkid_bigshot]

I have called a few times, I have much success with getting a sweet plan with a blackberry and smart phone plan, but they WILL NOT budge on an IPHONE plan. I told them Telus would give me 6gb for 30 dollars (which is true but no tethering!), and Rogers only offered the 1gb for 30 dollars. I can at least get 3gb for 30 dollars with tethering when I asked about a BB plan, which is strange cuz BB compress data so you get more out of that data plan.

Friends who work at Rogers say that they might be moving away from the retention model since it doesn't pay off as much...

I used to work for Sprint and they view churn rate as a high indicator of success with the business user and such, but with the trend that even little kids in elementary school might have a good phone with data plan, it's probably easier to accumulate new customers (who doesnt know any better) instead.

[jayslay]

Just called now and got the bb 9700 for $80!!! on my HUP

plus I think I got a great plan

250 daytime
unlimited after 6pm and weekends
rogers to rogers
unlimited text, picture msg
vm
call display
1000 ld min
500mb data

taxes all in for $59

good deal?

[Zeev20]

Just called now and got the bb 9700 for $80!!! on my HUP

plus I think I got a great plan

250 daytime
unlimited after 6pm and weekends
rogers to rogers
unlimited text, picture msg
vm
call display
1000 ld min
500mb data

taxes all in for $59

good deal?

I think its a good deal particularly the Bold 9700 for $80 the price they quoted me was 349.. Plus the 1000ld min is a good deal I was offered 100min for an extra $5 a month...

[i-o_o-i]

Just called now and got the bb 9700 for $80!!! on my HUP

plus I think I got a great plan

250 daytime
unlimited after 6pm and weekends
rogers to rogers
unlimited text, picture msg
vm
call display
1000 ld min
500mb data

taxes all in for $59

good deal?
awesome deal, BB 9700 for $80? when was the last time you did a HUP and do you spend a lot with Rogers??? plus, the plan is great, I pay like $64 for the same plan minus rogers to rogers and 1000 LD min :(

[jayslay]

awesome deal, BB 9700 for $80? when was the last time you did a HUP and do you spend a lot with Rogers??? plus, the plan is great, I pay like $64 for the same plan minus rogers to rogers and 1000 LD min :(

Last time I had my HUP was 2 years ago and I never had a data plan before. Been with them for 7 years now. Think I lucked out!! lol
Well I called and asked how much would it be to just add 500mb b/c I had everything else before except for R2R, she put me on hold and came back with this plan and the great bb price

[tmleafs26]

Just called now and got the bb 9700 for $80!!! on my HUP

plus I think I got a great plan

250 daytime
unlimited after 6pm and weekends
rogers to rogers
unlimited text, picture msg
vm
call display
1000 ld min
500mb data

taxes all in for $59

good deal?

I called today and they said the 9700 is sold out?
What gives?

[Rob76]

Just called now and got the bb 9700 for $80!!! on my HUP

plus I think I got a great plan

250 daytime
unlimited after 6pm and weekends
rogers to rogers
unlimited text, picture msg
vm
call display
1000 ld min
500mb data

taxes all in for $59

good deal?

Good plan. I got the same plan but with 100LD instead of 1000 for $53 all in. But they didn't have the 9700 in stock. Were you able to actually get the 9700, as in was it in stock? I heard they might get more in later in the week.

EDIT: Actually my plan has a couple of other differences; 350mins instead of 250 and no R2R.

[Rockstead]

I just got offered the following retention deal on a 3 year term

$25 - $10 credit/bill = $15/month + Government fee or whatever they call it now.
250 Weekday 8pm-7am
Unlimited Weekend
Call conference
Call Forwarding
Call Display
Rogers to Rogers
Samsung A436 for $35.

I'm annoyed because they now charge for incoming text messages and elimnated the first icnomign minute free for incoming voice calls.

Is this a good deal, can I get better?

I really wanted some sort of free basic voice mail and some included text messages, or free calls to a certian number.

Your feedback would be much appreciated!

[29a]

Could somebody tell me the current Rogers L&R phone number?

I've seen 1-888-936-7283 (as listed in the tags), and 1-866-438-4195

Thanks

[antichrysler]

Just called now and got the bb 9700 for $80!!! on my HUP

plus I think I got a great plan

250 daytime
unlimited after 6pm and weekends
rogers to rogers
unlimited text, picture msg
vm
call display
1000 ld min
500mb data

taxes all in for $59

good deal?

I got you beat...
250 daytime
unlimited after 5pm and weekends
rogers to rogers
Unlimited incoming calls
unlimited text, picture msg
vm
call display & name display
1100 ld min
500mb data
free incoming LD in SK

$49.17 including system access fee and tax.

[jose_bonifacio]

How do you guys get such good deals with Rogers wireless? I am in need to upgrade my phone because my SE K850i is acting up by shutting itself down, not often but it you won't know that it did it until you try to call someone. :evil:

Anyway, I called customer service and found out that I am now eligible to do a hardware upgrade, thank goodness. I think I am about 2 years into my current 3 year contract. I want to get the iPhone 3Gs 16meg and they want $274.00 for it on a renewed 3 year contract. As for the plan, they won't give in anything. It is whatever is on their website's pricing. I am on a family plan right now with one extra line.

Can anyone help or give suggestions on what I can do to at least get a better deal? I've been with Rogers wireless forever!

Thanks.

[tmleafs26]

How do you guys get such good deals with Rogers wireless? I am in need to upgrade my phone because my SE K850i is acting up by shutting itself down, not often but it you won't know that it did it until you try to call someone. :evil:

Anyway, I called customer service and found out that I am now eligible to do a hardware upgrade, thank goodness. I think I am about 2 years into my current 3 year contract. I want to get the iPhone 3Gs 16meg and they want $274.00 for it on a renewed 3 year contract. As for the plan, they won't give in anything. It is whatever is on their website's pricing. I am on a family plan right now with one extra line.

Can anyone help or give suggestions on what I can do to at least get a better deal? I've been with Rogers wireless forever!

Thanks.

There is 1725 pages of people posting what they got and how they got it, do you really need to ask that question?
In summary: Call rogers and threaten to Cancel.

FYI, this is what I got:

275 Mins
Unlimited after 5pm weekdays, and unlimited weekends.
Unlimited Incoming anytime
Caller ID, Voicemail, WhoCalled.
Unlimited Mobile Browsing
2500 Sent Txt Msgs, Unlimited Rec'd Txts
100 Cdn LD

Total is $44 per month with all taxes and everything included.

Now they will renew this plan for me for another 3 years, but I want the Bold 9700 and its currently out of stock. She said to call back next week, plus I'd rather wait till the next batch comes in as there are reported problems with the first batch and one of the keys on the keypad.

[Rob76]

but I want the Bold 9700 and its currently out of stock. She said to call back next week, plus I'd rather wait till the next batch comes in as there are reported problems with the first batch and one of the keys on the keypad.

I'm waiting for the 9700 too, been told stock's coming in later this week for Rogers. I've heard of a few issues too but I've also spoken to people who've got their 9700 in the first batch and theirs were flawless; the luck of the draw I guess. I remember going through 4 Bolds (9000) last year before I got one without issues. RIM's QA sucks but I'm stuck on BBs.

[yyzrfdman]

I posted my plans about 50 pages ago. Since then, I received my first bill reflecting all the changes, and I was pleasantly surprised to find that the price was even lower than what I was quoted. Now I have:

first line
350 min
evenings and weekends at 6
Rogers to Rogers
unlimited local incoming
100 LD minutes
value pack (CID, VM, text)
6 gig data

total price including SAF + 911 + tax of $45.xx

second line
700 min
evenings and weekends at 9
Rogers to Rogers
unlimited local incoming
100 LD minutes
value pack (CID, VM, text)
6 gig data

total price including SAF + 911 + tax of $55.xx

[hypnotic]

I have 8 months left on my contract. I am currently on a good retentions plan, but with no data. I called to get an iphone 3GS iphone, but to add data (500mb) they wanted $25 extra a month on my existing plan. After some bargaining, this is what they offered.

250 daytime mins
CID
VM
Unlimited text
1000 long distance minutes
free weekends & evenings after 6 pm
500 MB
Iphone 16 GB 3GS - $299.99

Total - $57.38 (taxes and fees included) - Please note, this plan kept some of my existing retention rates.

I was offered this after one call to retentions. Should I keep trying to get more and see if they will budge on the $299 cost? I think it's not a bad plan, but I wish they would give the phone for $199.


Since I was paying very little per month, they wouldn't give me the phone for a chea

[DFong11]

My Current Family plan's 3 year contract is ending in about 2 weeks. We're planning to switch into personal plans. Should i call before or after my contract has ended?

[MadCowTom]

My Current Family plan's 3 year contract is ending in about 2 weeks. We're planning to switch into personal plans. Should i call before or after my contract has ended?

It doesn't really matter, you can call now.

[jtcb]

My contract ends a few weeks ago but I am still using Rogers. Any idea what I can get?

[tmleafs26]

Anyone try calling today to ask about the Bold 9700?
Rogers site does not show it being out of stock. It shows the Curve out of stock, but not the BOLD 9700. The lady yesterday told me it was sold out.
Anyone have luck today?
Thanks

[Kouyo]

Anyone try calling today to ask about the Bold 9700?
Rogers site does not show it being out of stock. It shows the Curve out of stock, but not the BOLD 9700. The lady yesterday told me it was sold out.
Anyone have luck today?
Thanks

I would like to know too, thanks! Been waiting since last monday but no luck

[speeeeee]

There is 1725 pages of people posting what they got and how they got it, do you really need to ask that question?
In summary: Call rogers and threaten to Cancel.

FYI, this is what I got:

275 Mins
Unlimited after 5pm weekdays, and unlimited weekends.
Unlimited Incoming anytime
Caller ID, Voicemail, WhoCalled.
Unlimited Mobile Browsing
2500 Sent Txt Msgs, Unlimited Rec'd Txts
100 Cdn LD

Total is $44 per month with all taxes and everything included.

Now they will renew this plan for me for another 3 years, but I want the Bold 9700 and its currently out of stock. She said to call back next week, plus I'd rather wait till the next batch comes in as there are reported problems with the first batch and one of the keys on the keypad.

Wow thats good

i was offered this today.. i rejected it

250Mins
Unlimited after 6pm weekdays, and unlimited weekends.
Unlimited Incoming anytime
Caller ID, visual vm
Unlimited Mobile Browsing
rogers2rogers
Unlimited Sent Txt Msgs, Unlimited Rec'd Txts
100 Cdn LD

199 for 3gs + 35 fee

$64.00 including tax....if it was $54 i would of signed but they wouldnt budge

[J_u_n_i_o_r_3]

Can the $50 hup rebate be used with any retention upgrades?

[bestknightmare]

Can the $50 hup rebate be used with any retention upgrades?

yes you can.
my upgrade costed $30, but I got $50 rebate back LOL

[bestknightmare]

with the new changes in Rogers plan and some changes to the customer retention center....how do the retention plans differ?

i gotta get my gf a new retention plan soon.

[Rockstead]

Guys I never heard back from anyone in this thread and there are jusy way too many pages to go through, can someone please tell me if I got a good deal or should I be getting better?

I just got offered the following retention deal on a 3 year term

$25 - $10 credit/bill = $15/month + Government fee or whatever they call it now.
250 Weekday 8pm-7am
Unlimited Weekend
Call conference
Call Forwarding
Call Display
Rogers to Rogers
Samsung A436 for $35.

I'm annoyed because they now charge for incoming text messages and elimnated the first icnomign minute free for incoming voice calls.

Is this a good deal, can I get better?

I really wanted some sort of free basic voice mail and some included text messages, or free calls to a certian number.

Your feedback would be much appreciated

[pavelbure10]

3yr contract renewal

250 WD + 100 bonus $25
after6 5
credit -5
rog2rog 5
credit -5
value pack 10
(CID VM 2500txt)
3yr term credit -10
3yr term credit -5
GRRF 2.58

subtotal: $22.58 + tax
total: $25.52

Blackberry Pearl 8100: $0.00 + admin fee($35)
FYI: I got an exception for my BB to not have a data plan

To compensate the admin fee I got 10$ credit for four months

First four months my bill looks like this:
22.58
-10
+tax
total: $14.22 (first four months)

How did you get them to give you a BB without a data plan? I phoned in and they said they do not give out BB's without data plans, is this true? or they just bluffing?

[dorko]

How did you get them to give you a BB without a data plan? I phoned in and they said they do not give out BB's without data plans, is this true? or they just bluffing?

The BB Pearl is the only smartphone you can get without data.. but getting a BB and not getting data defeats the purpose of it (aka BBM usage)
You can get the IM+emails value pack. It counts as data.

[pavelbure10]

The BB Pearl is the only smartphone you can get without data.. but getting a BB and not getting data defeats the purpose of it (aka BBM usage)
You can get the IM+emails value pack. It counts as data.

I just liked the BB because its easier to text compared to the "regular" phones which are just "meh"

[Super_Chicken]

What kind of deals have people got on Corporate Plans?

Right now I'm paying around $80-$85 after tax for
200 daytime minutes,
call waiting/display/voicemail
2400 sms messages,
6 gb data

I was on a the plan above for 23ish + tax and service ~ 35$ said and done. Then I added 6gb data for $30 and unlimited (2400) texting for an extra $10.

It was originally with a non smart phone then I bought a blackberry and just added data to the plan. My alternative to the $40 in add on's was just the $35 500mb with sms/mms and other things I've already had.

I've been with rogers since 04 on this cell plan and am 1.5 years into my current 3 year contract. Looking at upgrading to the new 9700 Bold.

My brother is on the same plan but has the 500mb deal for $5 less

[asdf250asdf]

my family plan contract ends december 26 and im looking to get the 9700 asap along with (3) separate plans with data. with that being said, would you think i'd have more leverage with retention if i held out until my contract is up? since bell and telus both have the 9700 i'm actually thinking about switching to bell if retentions doesn't offer me anything, but i want to keep my number. How would i go about keeping my number without rogers retention actually cancelling my account + number?

thanks in advance for any comments!

[brat604]

I called today and they said the 9700 is sold out?
What gives?

I was told the 9700 was out on Friday November 6th. The Customer Relations guy told me i'd have better luck grabbing the phone from a store. He set up the retention plan for me and gave me a referenece #. He said, go get the phone wherever you can. (I called over 20 locations in the LM) Tell them its a HUP. Set up the $40 data value pack. After I get the phone to call up CR's and give them the reference #. The CR's would know what to do. Take off my $15 smart value pack and add my $40 data package. Plus it was noted not to start my 'new' plan until my new billing cycle. I thought it was nice of my CR rep to suggest that...:)

[grinspy]

275 minutes daytime
eve/wknd 6pm
voice mail
100 LD
r2r
CD/EVM/2500 txt
500MB

$53.61 taxes in

150MB for my wife -- $48ish taxes in

[A2B-Civic]

There is 1725 pages of people posting what they got and how they got it, do you really need to ask that question?
In summary: Call rogers and threaten to Cancel.

FYI, this is what I got:

275 Mins
Unlimited after 5pm weekdays, and unlimited weekends.
Unlimited Incoming anytime
Caller ID, Voicemail, WhoCalled.
Unlimited Mobile Browsing
2500 Sent Txt Msgs, Unlimited Rec'd Txts
100 Cdn LD

Total is $44 per month with all taxes and everything included.

Now they will renew this plan for me for another 3 years, but I want the Bold 9700 and its currently out of stock. She said to call back next week, plus I'd rather wait till the next batch comes in as there are reported problems with the first batch and one of the keys on the keypad.


That is a killer plan. I've been with Robbers since 1996 and I got a simular plan for $48 and the Bold2 for $299 +35 admin - 2 months of programing credit =$258.00

The BBB2 is OOS for me as well.

[missviet]

$20 + $2.58 Gov Tax
250 Weekday minutes
100 Long Distance minutes
Rogers-to-rogers
Unlimited weeknights + weekends starting @ 6
Caller Display + Name Display + Voice Mail
2500 Text Msg

[happynetant]

Renewed a 3 yrs plan a few weeks ago

Free Blackberry 8220
400 Weekday
Weekends and Evening @ 6PM
MY5 Local
Call ID, Enhanced Voicemail
UNLIMITED MMS, SMS
500 MB

= $43 + Tax

[lostinpangea]

I needed to get the Call Manager service due to some unpleasant spam phone calls that needed to be blocked, so I did another small renogitation to one of the new retention plans:

400 DT minutes
UL E/W @ 6pm
UL Incoming
UL R2R
1000 Cdn LD
100 text
Voicemail
Call Display
Call Manager
Call Forwarding
Who Called
6GB data
VPN access

$56 all in

I think it's good enough for now.

[SoH_]

How did you get them to give you a BB without a data plan? I phoned in and they said they do not give out BB's without data plans, is this true? or they just bluffing?

I was given an exception on the pearl and as well as a curve without having a data plan. I am a student and because of that I have tight budgets so I took the free phone(pearl).

[deeman101]

I've been trying to improve my sister's account. I got them to give her this today:

250 daytime (200 for 2 yr contract)
R2R
unlimited incoming
CID/VM/UL txt (NOT the $10 retentions value pack)
6pm eve/wknd

31.07/mnth after tax.

She's one year into her 3 year term so thats why I'm trying to sign a 2 year term with them. The rep could've easily added an extra 100mins but refused to so I told him to make a note and I'll call back in a few days to push the extra daytime.

[tmleafs26]

So I called Retentions today and told them that I am going away and if I was able to pickup a Bold 9700 in a store and get credited for the difference, he put me on hold and came back and said sure. After calling 20 stores, finally found stock at one store (25 Watline Ave) - Salesperson is Jeff and extremely helpful (Thanks Jeff).
Renewed my 3 year plan with Retentions and this is what I got

525 Daytime Minutes
Unlimited after 5pm Weekdays
Unlimited weekends
Unlimited Incoming
Unlimited Sent/Received Picture/Video/Txt Msgs
Enhance Voicemail; Voicemail to Text
Call Display/Name Display
500MB Data

$54 TOTAL (taxes, SAF, 911 fee, etc)

[Mrs_Popo]

So I called Retentions today and told them that I am going away and if I was able to pickup a Bold 9700 in a store and get credited for the difference, he put me on hold and came back and said sure. After calling 20 stores, finally found stock at one store (25 Watline Ave) - Salesperson is Jeff and extremely helpful (Thanks Jeff).
Renewed my 3 year plan with Retentions and this is what I got

525 Daytime Minutes
Unlimited after 5pm Weekdays
Unlimited weekends
Unlimited Incoming
Unlimited Sent/Received Picture/Video/Txt Msgs
Enhance Voicemail; Voicemail to Text
Call Display/Name Display
500MB Data

$54 TOTAL (taxes, SAF, 911 fee, etc)

Great stuff!

[antsmarchin]

So I called Retentions today and told them that I am going away and if I was able to pickup a Bold 9700 in a store and get credited for the difference, he put me on hold and came back and said sure. After calling 20 stores, finally found stock at one store (25 Watline Ave) - Salesperson is Jeff and extremely helpful (Thanks Jeff).
Renewed my 3 year plan with Retentions and this is what I got

525 Daytime Minutes
Unlimited after 5pm Weekdays
Unlimited weekends
Unlimited Incoming
Unlimited Sent/Received Picture/Video/Txt Msgs
Enhance Voicemail; Voicemail to Text
Call Display/Name Display
500MB Data

$54 TOTAL (taxes, SAF, 911 fee, etc)

How much did you pay for your Blackberry Bold 9700? My boss sweet talked his way into getting the phone for $125 (-$50 rebate = $75, upon signing a 3 year plan). The CSR said that he doesnt ask for favours much but managed to pull a couple of strings. Looking to do the same.

[reddealer]

275 minutes daytime
eve/wknd 6pm
voice mail
100 LD
r2r
CD/EVM/2500 txt
500MB

$53.61 taxes in

150MB for my wife -- $48ish taxes in

How did you get the 150MB data for your wife? Customer relation could only find me the 500MB plan ($25) as the cheapest one, how much does the 150MB cost? Thanks.

[Acuratl]

How did you get the 150MB data for your wife? Customer relation could only find me the 500MB plan ($25) as the cheapest one, how much does the 150MB cost? Thanks.

15 bucks, i got it for my dad for 15-5 credit though on the iphone :)

[yvr2006]

So I called Retentions today and told them that I am going away and if I was able to pickup a Bold 9700 in a store and get credited for the difference, he put me on hold and came back and said sure. After calling 20 stores, finally found stock at one store (25 Watline Ave) - Salesperson is Jeff and extremely helpful (Thanks Jeff).
Renewed my 3 year plan with Retentions and this is what I got

525 Daytime Minutes
Unlimited after 5pm Weekdays
Unlimited weekends
Unlimited Incoming
Unlimited Sent/Received Picture/Video/Txt Msgs
Enhance Voicemail; Voicemail to Text
Call Display/Name Display
500MB Data

$54 TOTAL (taxes, SAF, 911 fee, etc)

Is it just me, or are the plans folks have been negotiating in the last few days been getting better and better?

This plan I quoted above is probably the best plan I have ever seen. 525 DTM? 5pm W/E? Wow! Plus, all those features for $54? The only room for improvement would have been the 6GB data.

[tmleafs26]

Is it just me, or are the plans folks have been negotiating in the last few days been getting better and better?

This plan I quoted above is probably the best plan I have ever seen. 525 DTM? 5pm W/E? Wow! Plus, all those features for $54? The only room for improvement would have been the 6GB data.

They offer what's called dym or double your minutes. so igot 250+250+25 its a 10 dollar value. HaPpy with what I have. And in 3 years when I renew the credits stay on account. The bold 9700 is my first BB and its truly amazing.
Good luck with your offers you get.

[antsmarchin]

How did you get the 150MB data for your wife? Customer relation could only find me the 500MB plan ($25) as the cheapest one, how much does the 150MB cost? Thanks.

I recently got 50 MB for $15 with them. I initially had 2 MB for $15, but i got them to change it for me by telling them i just go over by a little bit and i heard that there was a 50 MB plan.

[Matryx]

I got a friend that just racked up his monthly bill to close to $1000. It was over a 3 month period. He was dumb for it and I'm trying to help him out. Text messaging was what put him over. This is ridiculously though.

What would you guys recommend him do to lower the bill? Man I can't believe there is no cap for this. Paying $1000 is too much. I'm thinking of just calling in for him and asking them to lower it since he cannot afford to pay that. It's his on stupidity for going over but still I want to help him out.

[speeeeee]

just signed up for 3 years again .... not the best deal but my current phone is broken and i needed a new one asap.

iphone 3gs for 199+35 activ fee... asked 3 times ( 3 different reps ) to wave that fee... NO LUCK!!

back to the plan.

My5 local
Rogers2rogers
Evening starting at 5
200 dt mins
100 min long distance
500mb
vm/id/etc

58+ taxes

[speeeeee]

I got a friend that just racked up his monthly bill to close to $1000. It was over a 3 month period. He was dumb for it and I'm trying to help him out. Text messaging was what put him over. This is ridiculously though.

What would you guys recommend him do to lower the bill? Man I can't believe there is no cap for this. Paying $1000 is too much. I'm thinking of just calling in for him and asking them to lower it since he cannot afford to pay that. It's his on stupidity for going over but still I want to help him out.

Most new data plans have UNLIMITED text, picture and Video messaging.

See my plan above.

[shopper-X]

I recently got 50 MB for $15 with them. I initially had 2 MB for $15, but i got them to change it for me by telling them i just go over by a little bit and i heard that there was a 50 MB plan.

It's $15 for Blackberry w/50mb or non-Blackberry w/150mb.
To get the 150mb for a Blackberry for $15, you have to tell the CSR that you decided to move to a non-Blackberry phone. Wait about 30-60 minutes and call the Blackberry Data Department and say that when switching the data plan the rep forgot to add the Blackberry APN (if they are not finding it, mention APN3CON needs to be added). In the end, you will have 150mb (instead of 50mb) for your Blackberry.

[Super_Chicken]

Been with rogers for over 4.5 years... started with a 3 year corporate plan which includes:-

200 anytime min
Unlimited Weekends, Weekdays after 6PM
0.10 c long distance
VM, Call ID, Call waiting etc

for $22 + SAF + Taxes... comes to about $36...

Contract has been over for over 1.5 year but never bothered to change anything. Now after they have put fee for incoming text messages has pissed me off that i want to change something here...

what can i leverage out of these ppl? I would like to upgrade to iPhone or something with data plan... plz help

Warrior I'm in the same boat as you. I have two phones since Dec 05 and one is just over 1 year into a 3 year plan but i added data and bought (on the side) a blackberry so I'm eligible for upgrade. The 2nd phone is somehow on a month to month plan and currently with data too.

We had you deal, but my plan has 25$ for 6gb and $10 for 2400 sms and my the 2nd has $30 for sms/mms/email and 500mb. So after everything we're paying 80 and 85 a month.

But they changed the way I have to deal with my corporate plan such that I can no longer just phone in to regular service I have to talk to a rep who I can't get in touch with.

[hypnotic]

Has anyone been able to score a good retention deal on the iphone recently with all new competition thats come out? (ie: Bell and Telus launch). I'm seeing alot of deals about the blackberry 9700 lately, but not much about the iphone. I was hoping the Bell and Telus launch would force Rogers to cut their data rates or prices a little bit.

[notorius29]

If your renegotiated plan from retensions is incorrect when you recieve your first bill, who do you talk to? Do you call the regular customer support line or do you call retensions back to straighten it out?

Any advice? My first bill after re-signing a new 3 year plan isn't what I renegotiated.

[o0FlipZ0o]

Is there some special way to get through to retentions?

This is the first time I'll be trying to renew / renegotiate my plan, and I dialed *611 and said 'Cancel My Plan', and I got a woman that was really nice and all, but all she was doing was reading stuff from the website to me.

I voiced my interest in phones at/coming to Telus and nothing was really getting her to sell me anything I didn't already know about.

Any additional info on what people do to get the plans that they get would be awesome!

[hypnotic]

Is there some special way to get through to retentions?

This is the first time I'll be trying to renew / renegotiate my plan, and I dialed *611 and said 'Cancel My Plan', and I got a woman that was really nice and all, but all she was doing was reading stuff from the website to me.

I voiced my interest in phones at/coming to Telus and nothing was really getting her to sell me anything I didn't already know about.

Any additional info on what people do to get the plans that they get would be awesome!



When I call and get the first line rep i just tell them "Hi there, I was just talking to someone from your retentions department regarding disconnecting, but unfortunately my phone cut out while talking to them. Can you please transfer me?"

This method always works for me with no issues.

[o0FlipZ0o]

When I call and get the first line rep i just tell them "Hi there, I was just talking to someone from your retentions department regarding disconnecting, but unfortunately my phone cut out while talking to them. Can you please transfer me?"

This method always works for me with no issues.

Hah... Very nice... Alright. I'll give that a shot when I try again later today or tomorrow

[HowEver]

When I call and get the first line rep i just tell them "Hi there, I was just talking to someone from your retentions department regarding disconnecting, but unfortunately my phone cut out while talking to them. Can you please transfer me?"

This method always works for me with no issues.

Nicely done.

[jws]

When I call and get the first line rep i just tell them "Hi there, I was just talking to someone from your retentions department regarding disconnecting, but unfortunately my phone cut out while talking to them. Can you please transfer me?"

This method always works for me with no issues.

haha nicely done indeed. I usually call their buff when they start listing the price to cancel my phone.

Just got the blackberry bold 9700 on a 3 year contract (really only extended for 6 months from my original contract)

I called retentions to update my plan, and here's what i got:

250 Daytime Minutes
Free weekends and weeknights after 6pm
Unlimited calling from rogers to rogers
Unlimited Texting
Includes Caller ID, Voicemail
500mb Data

came out to 59 dollars after tax.

My friend did it earlier that day and he received the exact same plan.

All i said was that i was a full time student with a tight budget. I told them my necessary needs such as texting and data. I told them i have friends who have better plans with a better pricing. The rep kindly looked through plans to better fit my needs.

[mrmccowcow]

Just called in and got:

250 minutes - ($25 base plan)
Unlimited after 8pm
2500 txt, CID, VM - ($10 - $8 credit = $2)
100LD - ($5)
R2R - ($5 - $5 credit)
Call forwarding - ($3-$3 credit)
WhoCalled - ($3-$3 credit)
Call Manager - ($5-$5 credit)

$34.58 + tax = $39.08 month

Been a rogers customer for about 1 year and 4 months and still in contract.

Should i push for any more credits?

Also, I was never transferred to a seperate department. I spoke with the 1st person that picked up the phone and was given this plan.

[4Sure]

Is there such a thing as "Data Retentions"??

Any tips on getting data credit for the 6GB deal? Thx

[surfguy17]

It's $15 for Blackberry w/50mb or non-Blackberry w/150mb.
To get the 150mb for a Blackberry for $15, you have to tell the CSR that you decided to move to a non-Blackberry phone. Wait about 30-60 minutes and call the Blackberry Data Department and say that when switching the data plan the rep forgot to add the Blackberry APN (if they are not finding it, mention APN3CON needs to be added). In the end, you will have 150mb (instead of 50mb) for your Blackberry.


what if you are trying to add it on wen u didnt have a previous data plan how would you go about it?

[Nathematics]

When I call and get the first line rep i just tell them "Hi there, I was just talking to someone from your retentions department regarding disconnecting, but unfortunately my phone cut out while talking to them. Can you please transfer me?"

This method always works for me with no issues.


Heh, darn.. that's almost exactly word-for-word what I usually use to get to the Retention department! I hope not *too* many people are saying that, or it won't sound sincere!

[rchun044]

Heh, darn.. that's almost exactly word-for-word what I usually use to get to the Retention department! I hope not *too* many people are saying that, or it won't sound sincere!

hahah.... I always let the first rep list off some plans and then I'm like " is that the best you can do???" of course they yes.... then I just calmly say something like "thank you for your help (kiss a little ass), been with rogers for so and so and it wouldn't make sense with the deals telus or bell is offering, can I speak to retentions because I may have to cancel, but I'd like to speak to them first"

Still haven't had a problem with this line... always be nice to the first rep, cause they probably get a lot of crap from people, they're not dumb they know what you're trying to do, but if you're nice to them, they'll gladly hook u up with retentions...

[Sniper001]

Am I doing something wrong?
I called retentions..
Ive been on a 3 year contract with Rogers, and its expiring in 3 months. I never have upgraded my phone since I got it, and I'm currently paying $45 a month (including system access fees and taxes, etc.) for:
- 250 day minutes
- Incoming calls free
- R2R
- Voicemail, Caller ID, 2500 texts
- Evenings at 6, Weekends free

I inquired about getting a blackberry and adding a data plan and he told me that the most they can do is to add on a 512 mb data plan, they would give me the new blackberry bold for $200 and my bill would be $10 more... so it would be $55 a month for my current plan + 512 mb data... which seems SO lousy since I've NEVER upgraded my phone.. and essentialy all they are offering me is what I'm paying now + $10 for 512 mb.

[shopper-X]

what if you are trying to add it on wen u didnt have a previous data plan how would you go about it?

Tell them your friend got 150mb for $15 and get it added on. If you're HUP'ing or already have a BB, say want the non-BB plan until the other phone arrives or you are switching to a non-BB phone. Then call the BB data dept. and get the APN3CON added on.

[k_jai]

Hey guys, I'm under a corporate 200 minutes plan, and they couldn't offer me anything.

I wanted the unlimited evening option and also the unlimited texting option, but they said because I'm under a corporate plan - they don't have any offers showing up to give me.

Is that true?

In the end, I added only the 2500 text messages for $10...

Now my plan is:

200 Anytime Minutes
Unlimited Weekends
Caller ID
Voicemail
2500 Text Messages

[mcg]

Lol what's up with the "disconnecting from retentions" to get to them?

I just tell the 1st rep to transfer me straight to the department since I had some outstanding issues unresolved with them... 100% success so far, and gives off no feeling of fishiness :o

[oh009]

Hey guys, I'm under a corporate 200 minutes plan, and they couldn't offer me anything.

I wanted the unlimited evening option and also the unlimited texting option, but they said because I'm under a corporate plan - they don't have any offers showing up to give me.

Is that true?

In the end, I added only the 2500 text messages for $10...

Now my plan is:

200 Anytime Minutes
Unlimited Weekends
Caller ID
Voicemail
2500 Text Messages

Yea same thing is happening to me too i have 7 month left with Rogers i called and asked for a Hardware upgrade. I stated that i am a student my frds are getting lower rates, i have been with them for so long. But they just won't budget and say that i am in a corporate plan so i is it just me or they are not giving me any credits at all...

[i-o_o-i]

haha nicely done indeed. I usually call their buff when they start listing the price to cancel my phone.

Just got the blackberry bold 9700 on a 3 year contract (really only extended for 6 months from my original contract)

I called retentions to update my plan, and here's what i got:

250 Daytime Minutes
Free weekends and weeknights after 6pm
Unlimited calling from rogers to rogers
Unlimited Texting
Includes Caller ID, Voicemail
500mb Data

came out to 59 dollars after tax.

My friend did it earlier that day and he received the exact same plan.

All i said was that i was a full time student with a tight budget. I told them my necessary needs such as texting and data. I told them i have friends who have better plans with a better pricing. The rep kindly looked through plans to better fit my needs.

how much did you get the bold 9700 for? I'm kind of in the same situation but I upgraded 4 months ago, they offered me the phone for $435, I went ahead and ordered it as I was expecting to pay $500 to get the 9700.
BTW, great plan, I have about the same thing minus the rogers to rogers and I'm paying $50 before SAF and taxes for it, sure would be nice to have rogers to rogers (or my5) although I have mroe than enough minutes already...

Hey guys, I'm under a corporate 200 minutes plan, and they couldn't offer me anything.

I wanted the unlimited evening option and also the unlimited texting option, but they said because I'm under a corporate plan - they don't have any offers showing up to give me.

Is that true?

In the end, I added only the 2500 text messages for $10...

Now my plan is:

200 Anytime Minutes
Unlimited Weekends
Caller ID
Voicemail
2500 Text Messages
what you can try is, ask retentions if they can switch you out of the corporate plan then maybe they could offer you some sort of retentions plan or credits to your bill, since they can't do that on corporate accounts I'm guessing...

[MadCowTom]

Am I doing something wrong?
I called retentions..
Ive been on a 3 year contract with Rogers, and its expiring in 3 months. I never have upgraded my phone since I got it, and I'm currently paying $45 a month (including system access fees and taxes, etc.) for:
- 250 day minutes
- Incoming calls free
- R2R
- Voicemail, Caller ID, 2500 texts
- Evenings at 6, Weekends free

I inquired about getting a blackberry and adding a data plan and he told me that the most they can do is to add on a 512 mb data plan, they would give me the new blackberry bold for $200 and my bill would be $10 more... so it would be $55 a month for my current plan + 512 mb data... which seems SO lousy since I've NEVER upgraded my phone.. and essentialy all they are offering me is what I'm paying now + $10 for 512 mb.

I never heard of 512MB data plan, I think he meant 500MB and normally it will cost $25 so $10 is a good deal by itself. Also $200 for a BB9700 is not bad as $299 is the price for a new customer on a 3year contract.

[Sniper001]

I never heard of 512MB data plan, I think he meant 500MB and normally it will cost $25 so $10 is a good deal by itself. Also $200 for a BB9700 is not bad as $299 is the price for a new customer on a 3year contract.
But I've never upgraded my phone..... and I am renewing my contract for another 3 years.
Honestly, all I wanted was to have the same plan as I had ORIGINALLY when I got the 3 year contract + a data plan (so I can use bbm) with a the Bold2.

Anybody know when I should call next?

[jws]

how much did you get the bold 9700 for? I'm kind of in the same situation but I upgraded 4 months ago, they offered me the phone for $435, I went ahead and ordered it as I was expecting to pay $500 to get the 9700.
BTW, great plan, I have about the same thing minus the rogers to rogers and I'm paying $50 before SAF and taxes for it, sure would be nice to have rogers to rogers (or my5) although I have mroe than enough minutes already...


what you can try is, ask retentions if they can switch you out of the corporate plan then maybe they could offer you some sort of retentions plan or credits to your bill, since they can't do that on corporate accounts I'm guessing...

I got it for 300 like advertised plus the 35 dollar system access fee. However, i got the rep to give me one month credit so that was 59 bucks off.

[KSYC]

Called in to upgrade for the iPhone and to add a data package on my existing plan. This is what I got. Overall, very happy with the plan.

250 minutes
Call Display
Unlimited E/W after 6pm
1GB data
No SAF for 1 year only.
$35/month+911+tax and $175 for the 3GS 16GB.

[dorko]

Called in to upgrade for the iPhone and to add a data package on my existing plan. This is what I got. Overall, very happy with the plan.

250 minutes
Call Display
Unlimited E/W after 6pm
1GB data
No SAF for 1 year only.
$35/month+911+tax and $175 for the 3GS 16GB.

Nice plan for the 1st yr, but no txts msgs/vm?

[KSYC]

Nice plan for the 1st yr, but no txts msgs/vm?

No, I don't need VM or TXT. With unlimited txt and VM would be another $10/month similar to what other people have received bringing it upto $45/month.

[prosh]

Was looking for a couples Iphone plan after getting ported over from Fido and I think they hooked me up.

400 minutes (shared)
Call Display / V/M / Unlimited Msg'ing
Unlimited E/W after 6pm & Incoming Calls
1GB data (shared)
$5 credit off per line
No SAF and no 911
Worked out to be $45/month per line and $199 for 32 GB 3GS.

[Sniper001]

Need some MAJOR advice. **

I own 4 wireless phones on a family plan - the contract is expiring in 2 months.
Did the whole "I got cut off from retentions" and got transfered there. (I signed on a 3 year contract and NEVER did a HUP since than - so I have 4 ****** looking phones lol. I pay $50 per month (tax included and everything) for each phone.)
I currently get these features:
- Free between each phone (Since its a family plan)
- 250 minutes each phone (But if a phone goes over and another phone goes under, its pooled, so it balances out.)
- Incoming free - unlimited incoming calls
- Unlimited text messages (no photo/video messages)
- Evenings at 9, Free Weekends
- Caller ID, Basic Voicemail
- NO DATA PLAN

Now, the lady who spoke to me offered me this deal for $70 per month (tax included and everything) for EACH phone.
She said each phone would be REMOVED from the family plan (so I lose the feature of free calls between each phones) But than each phone gets 350 minutes (instead of 250), evenings at 6 PM (instead of 9 PM), Unlimited photo + video + text messages (instead of only unlimited text messages)and a 500 MB data plan. I was offered the Bold2 for $230 on a 3 year contract if I did this.

So in short: Is this hot or not? Bold2 for $230 on a 3 year contract.
$62.58 (includes SAF) + tax = $70/month FINAL for:
- 350 minutes
- Unlimited Incoming Calls
- Evenings at 6 PM/Weekends free
- Voicemail/Caller ID
- Unlimited text/video/photo messages
- 500 MB of data

And get this guys... she told me that if I went to rogers today to get this plan above, it would cost $110/month... LOL... (She said I am saving $40.)

The way I see it.. I am paying another $20 a month just for a 512 MB data plan + 150 minutes... That's cold, no?

[tomtomtom]

^It is a decent deal, but it ultimately depends on who you call. Instead of picking up 350 daytime minute, why don't you ask for 150 daytime +network calling (Rogers, Fido and Rogers home phone local unlimited) That way, you don't need a family plan.

About $110 vs $70, she is right. New activation customer does cost them 110 to get equivalent of what you are offered.

500MB for a blackberry data is alot! Since 500mb isn't eligible for tethering, you can ask for a $15 for 250 MB of data retention pack (ask them if they can add the code APN3CON to enable blackberry APN)

[Elusive]

^It is a decent deal, but it ultimately depends on who you call. Instead of picking up 350 daytime minute, why don't you ask for 150 daytime +network calling (Rogers, Fido and Rogers home phone local unlimited) That way, you don't need a family plan.

About $110 vs $70, she is right. New activation customer does cost them 110 to get equivalent of what you are offered.

500MB for a blackberry data is alot! Since 500mb isn't eligible for tethering, you can ask for a $15 for 250 MB of data retention pack (ask them if they can add the code APN3CON to enable blackberry APN)


Wow, is it true there is a $15 for 250mb data retention pack!???

[Elusive]

Am I doing something wrong?
I called retentions..
Ive been on a 3 year contract with Rogers, and its expiring in 3 months. I never have upgraded my phone since I got it, and I'm currently paying $45 a month (including system access fees and taxes, etc.) for:
- 250 day minutes
- Incoming calls free
- R2R
- Voicemail, Caller ID, 2500 texts
- Evenings at 6, Weekends free

I inquired about getting a blackberry and adding a data plan and he told me that the most they can do is to add on a 512 mb data plan, they would give me the new blackberry bold for $200 and my bill would be $10 more... so it would be $55 a month for my current plan + 512 mb data... which seems SO lousy since I've NEVER upgraded my phone.. and essentialy all they are offering me is what I'm paying now + $10 for 512 mb.

From what I have been reading seems like a very good deal.
$200 for the 9700 is pretty good since it's $299

Also you are probably Tier 5, where your phone cost shoudl have been $275 not $200.

[Sniper001]

^It is a decent deal, but it ultimately depends on who you call. Instead of picking up 350 daytime minute, why don't you ask for 150 daytime +network calling (Rogers, Fido and Rogers home phone local unlimited) That way, you don't need a family plan.

About $110 vs $70, she is right. New activation customer does cost them 110 to get equivalent of what you are offered.

500MB for a blackberry data is alot! Since 500mb isn't eligible for tethering, you can ask for a $15 for 250 MB of data retention pack (ask them if they can add the code APN3CON to enable blackberry APN)
She told me I could do that... but right now I am paying $45 before tax so if I add $15 to my current plan, it would come up to $60 for only 250 MB. I might as well pay another $2 (for a total of $62) and get the 500 mb + additional 150 minutes (which would make it 350 minutes.)

Now I was also offered these choices..
Instead of 350 minutes total, I can get 250 minutes + rogers to rogers WIRELESS only.
And instead of my plan being $62.58 + tax = $70, I can make my plan $52.58 + tax = $60 if I remove the 500 MB data plan and instead have only Unlimited Personal Email and IM on BlackBerry.

So if you look at:
http://www.rogers.com/web/content/wireless-plans/essentials?content10=compare_value_packs#start

Its basically chosing the BlackBerry® Messaging Value Pack instead of the Smartphone Data Value pack. What do you guys think is worth it?

Plan 1: $62.58 (includes SAF) + tax = $70.72/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- 500MB (for Email, IM, Internet Browsing)

Plan 2: $52.58 (includes SAF) + tax = $59.42/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- Unlimited Personal Email and IM on BlackBerry

[Elusive]

I got a friend that just racked up his monthly bill to close to $1000. It was over a 3 month period. He was dumb for it and I'm trying to help him out. Text messaging was what put him over. This is ridiculously though.

What would you guys recommend him do to lower the bill? Man I can't believe there is no cap for this. Paying $1000 is too much. I'm thinking of just calling in for him and asking them to lower it since he cannot afford to pay that. It's his on stupidity for going over but still I want to help him out.


Most of them you can just pay the whatever $ for the unlimited texting for 3 months and the charges they just reverse it back.

If 1st CSR does not let you, just call back again.

Done it many times. (Of course I also threaten to cancel my phone if they do not agree)

[rayray913]

Just changed my plan again from retentions:

300 min daytime
Unlimited evening and weekends @ 6PM
Unlimited incoming
Rogers to rogers calling
My10 canada wide
1000 LD
500 MB
Call Display/voicemail/2500 Text
WhoCalled
call manager
2500 min call forwarding/transfer

All for $55 + 2.58 + tax = $65

Since I want R to R, so I changed it again. seems like you can change your plan anytime you want, just let them know your reasons.






Recently got this plan from rogers:

250 min daytime
Unlimited evening and weekends @ 6PM
Unlimited incoming
My5 local
1000 LD
500 MB
Call Display
Visual Voicemail
Unlimited Sent/Received Text Messages
Unlimited Sent/Received Picture/Video Messages
WhoCalled

All for $50 + 6.95 + 0.5 + TAX = $64.92

How do you guys think about my plan? I was trying to get Rogers to Rogers but no luck! Any suggestions? Thanks a lot!!

[Sniper001]

Just changed my plan again from retentions:

300 min daytime
Unlimited evening and weekends @ 6PM
Unlimited incoming
Rogers to rogers calling
My10 canada wide
1000 LD
500 MB
Call Display/voicemail/2500 Text
WhoCalled
call manager
2500 min call forwarding/transfer

All for $55 + 2.58 + tax = $65

Since I want R to R, so I changed it again. seems like you can change your plan anytime you want, just let them know your reasons.
Blah, I want your plan. I was offered that same plan for $70 including taxes (as opposed to you who got it for $65)... AND you also get Whocalled, Call manager, and 1000 long distance.

BLAH!

[elnino89]

Just got of the phone with retentions, they said the bold 9700 is out of stock. Does anyone know when it will be in stock???

[Rob76]

^^^

Welcome to the club. Been waiting for over a week. Last I heard when I called in on Tuesday I was told to call back on the 13th as they're expecting a shipment today but called in this morning and nothing yet; was told to call back next Wednesday. Who knows when they're coming. AFAIK, there are quite a few people in my boat and also there are those who have ordered and paid already and haven't received them so I'm thinking the new stock will get prioritized for that group, which means we might not see any till later this month.

[tomtomtom]

Wow, is it true there is a $15 for 250mb data retention pack!???

I mean 150MB:o

[Narutard]

Called in to upgrade for the iPhone and to add a data package on my existing plan. This is what I got. Overall, very happy with the plan.

250 minutes
Call Display
Unlimited E/W after 6pm
1GB data
No SAF for 1 year only.
$35/month+911+tax and $175 for the 3GS 16GB.

how long have you been with rogers for? that sounds like a great plan

[fcartagena]

Just got off the phone with Rogers and got:

500 day time minutes
Unlimited after 6
Unlimited incoming
Unlimited text and picture messaging
Voice mail and Call display
100 long distance minutes
500 MB Data plan

$299 16GB iPhone GS

Monthly total including all fees and tax = $60.49

[epa]

Hi,

A friend of mine (an old guy) is going to renew his contect (3 years) and wondring about the beat deal he could get from rogers (phone, talking time...). He is not going to use his phone for internet, messgaing,.... just for phone calls and he is just interested to get the best phone and cheapest plan.

Thanks,
EPA

[deeman101]

I called in for my sister and got her this plan:

300 daytime
6pm eve/wknd
rogers2rogers
unlimited incoming
cid/vm/unlimited txt

27.58+tax = 31.07/mnth

Update to my plan. I have:

375 daytime
6pm eve/wknd
r2r
100 LD
cid/vm/2500txt
500mb

Supposed to be 37.58+tax = 42.47/mnth, but for some reason I didn't get charged data for this month and my bill came up to $20. :-0 Now I know what my bill will look like if I cancel data.

[holybreath]

I was told the 9700 was out on Friday November 6th. The Customer Relations guy told me i'd have better luck grabbing the phone from a store. He set up the retention plan for me and gave me a referenece #. He said, go get the phone wherever you can. (I called over 20 locations in the LM) Tell them its a HUP. Set up the $40 data value pack. After I get the phone to call up CR's and give them the reference #. The CR's would know what to do. Take off my $15 smart value pack and add my $40 data package. Plus it was noted not to start my 'new' plan until my new billing cycle. I thought it was nice of my CR rep to suggest that...:)


Hi,
Can you explain what you said here...

Earlier this week, i called retention and set up a new 3year contract (since i was out of contract at the time) with Rogers. The rep put together a great plan for me and he said that they don't have BB 9700 in stock, but i can pick one up from a store. Yesterday, i went to the Wireless Wave, because they had one in stock and I told them i want to get it, but they said that they can't give it to me unless I sign with a data plan. I thought that was just bull**** and left the store.

So i have a couple of questions for you.
Can i go back to the store again, and this time instead of saying i want to get the phone, ill say "i want to get the HUP"? Will they give it to me? If so, do I have to resign with a contract and pay for the phone on the spot (ie. $299 plus $35 activation fee)? (the retention guy told me my phone will cost $299 plus waved activation fee) And then go back home and call retention and tell them that i picked up the BB 9700 at store.

I don't understand what you said about the $15 data plan and $40 data plan. My understanding is that I must get a data plan at the store, but when i call retention they'll just change it, right?

Please help me clarify this issue.
Thanks a lot.
Best regards,
Stan

[hypnotic]

I have 11 months left on my contract and have been on a very retentions deal for the last 2 years (paying $30 month taxes in).

I thought my revenue would be so low, they wouldn't offer me anything. After countless calls to retentions we agreed on the following:

250 day time minutes
1000 long distance minutes
unlimited weekend/evening after 6 pm
CID/VM
Unlimited text, video messaging, SMS
500 MB Data

total: $57.34 taxes in

They gave me a 16 GB iphone for $299, but I managed to get them to waive the $35 fee.

I think I did pretty good considering I gave them no revenue since my last hardware upgrade.

[jimmy025]

hey i was wondering if there is any cheap add-on for long distance to the u.s

[rchun044]

is the bold 9700 difference with the 9000 similar with the 3gs to 3g???

Everyone is raving about it these days

[shopper-X]

is the bold 9700 difference with the 9000 similar with the 3gs to 3g???

Everyone is raving about it these days

A little like the 3G and 3G S but not.
The 9700 has over the 9000:
- trackpad instead of trackball (no more sticky balls)
- 256mb app memory instead of 128mb
- 3.2MP camera instead of 2.0MP
- 480 x 360 screen instead of 480 x 320
- OS 5 instead of OS 4.6 (makes the 9700 feel faster)
- reports of way better battery life
just to list a few :lol:

[rchun044]

A little like the 3G and 3G S but not.
The 9700 has over the 9000:
- trackpad instead of trackball (no more sticky balls)
- 256mb app memory instead of 128mb
- 3.2MP camera instead of 2.0MP
- 480 x 360 screen instead of 480 x 320
- OS 5 instead of OS 4.6 (makes the 9700 feel faster)
- reports of way better battery life
just to list a few :lol:

yeah... seems like more to do with the performance..... I find my bold 9000 gets choppy and lags when I use the internet... but I think I'll wait to see what apple and bb come out for their next gen... but the trackpad over the ball sounds nice..... stupid ball, it was so cool in 2006..... how things have changed

[drhorrible]

A little like the 3G and 3G S but not.
The 9700 has over the 9000:
- trackpad instead of trackball (no more sticky balls)
- 256mb app memory instead of 128mb
- 3.2MP camera instead of 2.0MP
- 480 x 360 screen instead of 480 x 320
- OS 5 instead of OS 4.6 (makes the 9700 feel faster)
- reports of way better battery life
just to list a few :lol:

Not to mention that the 9700 is a much better size unless you have gigantic hands.

[Sniper001]

Which plan is better? 1 or 2? .... Or NEITHER?

Plan 1: $62.58 (includes SAF) + tax = $70.72/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- 500MB (for Email, IM, Internet Browsing)

Plan 2: $52.58 (includes SAF) + tax = $59.42/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- Unlimited Personal Email and IM on BlackBerry

I need to decide what is a better VALUE for my money... regardless of what I will use.

With either plan I am getting the Blackberry Bold 2 for $230 + 35 activation fee = ~$260 + tax.

[reddealer]

15 bucks, i got it for my dad for 15-5 credit though on the iphone :)

the 150MB plan is only available for BB, right? 500MB or up are the options for any other smartphones.

[dmpP]

Which plan is better? 1 or 2? .... Or NEITHER?

Plan 1: $62.58 (includes SAF) + tax = $70.72/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- 500MB (for Email, IM, Internet Browsing)

Plan 2: $52.58 (includes SAF) + tax = $59.42/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- Unlimited Personal Email and IM on BlackBerry

I need to decide what is a better VALUE for my money... regardless of what I will use.

With either plan I am getting the Blackberry Bold 2 for $230 + 35 activation fee = ~$260 + tax.

Neither... both are somewhat cold...

my iPhone plan that I have is this...

(retentions plan)
$20 250 min + bonus 100 min
-$10 credit
-$5 credit
$40 iPhone value pack (incl. 500MB, ul sms/mms, vvm, +++)
-$5 data discount
$5 Rogers to rogers $5
-$5 Rogers to rogers discount
$5 6pm early calling
$5 1000 CDN LD min
$.50 911
$6.95 SAF

total: $57.45 + tax = $64.92

I called in a couple weeks ago, as there was a $5 credit that went missing, and apparently they re-added it, but I haven't received my Nov 15 bill to confirm (I would imagine it will be posted around Nov 20).

So it should be $52.45 + tax = $59.27

[Sniper001]

Neither... both are somewhat cold...

my iPhone plan that I have is this...

(retentions plan)
$20 250 min + bonus 100 min
-$10 credit
-$5 credit
$40 iPhone value pack (incl. 500MB, ul sms/mms, vvm, +++)
-$5 data discount
$5 Rogers to rogers $5
-$5 Rogers to rogers discount
$5 6pm early calling
$5 1000 CDN LD min
$.50 911
$6.95 SAF

total: $57.45 + tax = $64.92

I called in a couple weeks ago, as there was a $5 credit that went missing, and apparently they re-added it, but I haven't received my Nov 15 bill to confirm (I would imagine it will be posted around Nov 20).

So it should be $52.45 + tax = $59.27
See, I wasn't offered that... or I would jump on it. Heck, I'd pay that price of $60 including taxes and everything... even if it did not come with the 1000 CDN LD.

I've only been a Rogers Wireless customer for 2.5 years thought (this was the plan I was offered to renew my contract.) But I am paying for 4 wireless phones (but according to them, it doesnt matter... its by INDIVIUDUAL phones.)


Is there any more input?

Which plan is better? 1 or 2? .... Or NEITHER?

Plan 1: $62.58 (includes SAF) + tax = $70.72/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- 500MB (for Email, IM, Internet Browsing)

Plan 2: $52.58 (includes SAF) + tax = $59.42/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- Unlimited Personal Email and IM on BlackBerry

I need to decide what is a better VALUE for my money... regardless of what I will use.

With either plan I am getting the Blackberry Bold 2 for $230 + 35 activation fee = ~$260 + tax.

[dmpP]

See, I wasn't offered that... or I would jump on it. Heck, I'd pay that price of $60 including taxes and everything... even if it did not come with the 1000 CDN LD.

I've only been a Rogers Wireless customer for 2.5 years thought (this was the plan I was offered to renew my contract.) But I am paying for 4 wireless phones (but according to them, it doesnt matter... its by INDIVIUDUAL phones.)


Is there any more input?

Which plan is better? 1 or 2? .... Or NEITHER?

Plan 1: $62.58 (includes SAF) + tax = $70.72/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- 500MB (for Email, IM, Internet Browsing)

Plan 2: $52.58 (includes SAF) + tax = $59.42/month FINAL for:
- 350 minutes OR 250 minutes + Rogers to Rogers Wireless ONLY.
- Unlimited Incoming Calls
- Evenings at 6 PM + Weekends free
- Voicemail + Caller Display with Name Display
- Unlimited text/video/photo messages
- Voicemail to text
- Enhanced Voicemail
- Unlimited Personal Email and IM on BlackBerry

I need to decide what is a better VALUE for my money... regardless of what I will use.

With either plan I am getting the Blackberry Bold 2 for $230 + 35 activation fee = ~$260 + tax.

I'm going to write this large so everyone will see it and hopefully read it...

The amount of time you've been with Rogers doesn't matter!

I ported from Bell last October, and got this plan. :cheesygri

In fact, the plan that I got when I ported was a bit sweeter... as I got 6-mo free unlimited data. So my plan was about $25+tx for the first 6-mo. When the 6-mo ended, I switched the iPhone plan to one that included data.

As for your dilemma, I would suggest going with the less expensive one. That way when you call in 4-6 weeks later to tell them it's too expensive, you'll be lowering your bill even more. :evil: :lol:

[Sniper001]

I'm going to write this large so everyone will see it and hopefully read it...

The amount of time you've been with Rogers doesn't matter!

I ported from Bell last October, and got this plan. :cheesygri

In fact, the plan that I got when I ported was a bit sweeter... as I got 6-mo free unlimited data. So my plan was about $25+tx for the first 6-mo. When the 6-mo ended, I switched the iPhone plan to one that included data.

As for your dilemma, I would suggest going with the less expensive one. That way when you call in 4-6 weeks later to tell them it's too expensive, you'll be lowering your bill even more. :evil: :lol:
Haha, if I am going to be lowering my bill even more, they will just remove some of my features... they won't decrease the bill price.

Bleh, this is the second time Ive called retentions and the first time I called the individual was just willing to cancel my plan. The second time... I get this.

I obviously can't call again, so now I'm stuck!

[shopper-X]

yeah... seems like more to do with the performance..... I find my bold 9000 gets choppy and lags when I use the internet... but I think I'll wait to see what apple and bb come out for their next gen... but the trackpad over the ball sounds nice..... stupid ball, it was so cool in 2006..... how things have changed

I'm using the non-official v5.0.0.238 on my 9000 and it feels so much faster then Rogers v4.6.0.282.

I'm waiting till January to get the 9700 not like last year when the 9000 went from $300 to $200 in one month then some people got letters that offered it for $100 over Christmas.

[Jonavin]

the 150MB plan is only available for BB, right? 500MB or up are the options for any other smartphones.

The Blackberry small $15 data plan is actually only 50mb, the 150mb is only supposed to be for smart phones. To get the 150mb for a Blackberry, you have to add it as a regular 150mb data, then (probably on a separate call to data support) ask them to add teh Blackberry code to your account so you can use the plan for Blackberry data.

[clamchowder]

Is this any good?

2 iPhones @ $199 each (16G 3GS) + one-time $35 admin fee.

$25 250 mins (u/l evening, weekends @ 6pm)
100 bonus mins
R2R (credited)
100LD
$10 value pack (CID, VM, 2500 txt)
$25 500 mb
----------
-$10 monthly credit
========
$59.80 (total) x2 phone lines.

Is there any more credits they can add to my account?

Thanks...

I've been with them for 3 years, and just renewed for another year back in Aug '09 (just to keep my voice credits).

[jdmsai]

Just got off the phone with Rogers Retention. I got the following:

300 daytime minutes
Unlimited evening/weekend @ 6
Unlimited Incoming
500 MB Data
CID / VM / 2500 Txt

57.45 + tax

Not too bad I guess. I wasn't too greedy because the rep was very friendly. I just told her I think I am paying too much and she offered this new plan with no resistance. Got off the call in like 5 minutes. I was paying like $80 for a similar plan before. Awesome! :cheesygri

[tonythebullet]

Thanks to this thread I was able to make changes to my plan and get the 150MB Data + BB APN for only a dollar more than I was paying before. Quick question though, I know that the 150MB data plan gives me access to both GoRogers and Internet.com. Do I need to worry about which access point my Bold is using? I used to be on the $7 UL browsing plan so I am used to being paranoid about the access points.

[shopper-X]

Thanks to this thread I was able to make changes to my plan and get the 150MB Data + BB APN for only a dollar more than I was paying before. Quick question though, I know that the 150MB data plan gives me access to both GoRogers and Internet.com. Do I need to worry about which access point my Bold is using? I used to be on the $7 UL browsing plan so I am used to being paranoid about the access points.

Short answer: No, you do not have to worry
Long answer: The 150mb add-on is a real data plan. You can do whatever you want with the 150mb limit on your phone EXCEPT tether (use your phone as a wireless modem).

[dmpP]

Haha, if I am going to be lowering my bill even more, they will just remove some of my features... they won't decrease the bill price.

Bleh, this is the second time Ive called retentions and the first time I called the individual was just willing to cancel my plan. The second time... I get this.

I obviously can't call again, so now I'm stuck!

no... getting them to apply credits later on won't necessarily remove features from your plan. it all depends on what you do to lower your bill. For example, you might be able to get them to give you a $5 credit for the data. That won't remove data, it will simply just lower the cost, or be credited for the SAF.

If the cheaper of the 2 plans suits your needs, then go with that...

[dmpP]

Is this any good?

2 iPhones @ $199 each (16G 3GS) + one-time $35 admin fee.

$25 250 mins (u/l evening, weekends @ 6pm)
100 bonus mins
R2R (credited)
100LD
$10 value pack (CID, VM, 2500 txt)
$25 500 mb
----------
-$10 monthly credit
========
$59.80 (total) x2 phone lines.

Is there any more credits they can add to my account?

Thanks...

I've been with them for 3 years, and just renewed for another year back in Aug '09 (just to keep my voice credits).
your math doesn't add up.

should be $60+$6.95 SAF and $0.50 911 -$10 = $57.45 + tx = $64.92 no?

Am I missing something?

[deeman101]

Haha, if I am going to be lowering my bill even more, they will just remove some of my features... they won't decrease the bill price.

Bleh, this is the second time Ive called retentions and the first time I called the individual was just willing to cancel my plan. The second time... I get this.

I obviously can't call again, so now I'm stuck!

I called in a total of 4 times to get my plan (http://www.redflagdeals.com/forums/9751551-post25954/) + $5, and another 2 times to get the price to where it is right now. All you have to do is space out your calls. Like once every 2-3 days.

I don't think they read the previous rep's notes unless they have to. I got my plan offered on the first try but it was ~$20 more expensive. The second time I made the mistake of saying I called in once before and the guy read the note and offered the same plan. The third time I got a complete and utter jackass who offered me a plan that was $80 plan that was worse than the first offer I got. The fourth time I got a really nice female rep that gave my current plan +$5. The 6th time I called in cause they made multiple mistakes (no BB data plan, missing credits, etc.) and they gave me $5 off and 100 LD.

Sometimes I think the reps write notes that are really hard to work with as you try to bargain. The first time I called in for my sister the guy wouldn't let me past him into retentions, so I got him to read verbatim the notes on my sister's account to see what I was working with. One part of the notes literally said "customer was satisfied, don't offer any more credits". I was like...damn, LOL. So the next time I had to call in and reason with them in such a way that they didn't have to refer to the notes.

In the end it all matters about which CR rep you get. You need one thats experienced enough to know the codes for all the random discounts they can offer, but you don't want one that is like a brick wall to deal with.

Oh, and I got the infamous STEVE, when I called in for my friend. Dude's a total jackass. He started offering the standard plans on the rogers website. :rolleyes:

[mmagda]

your math doesn't add up.

should be $60+$6.95 SAF and $0.50 911 -$10 = $57.45 + tx = $64.92 no?

Am I missing something?

No. Saf/911 - long gone

"GRRF" only now, 2.58$/month

[napoleon1769]

So you don't pay SAF and 911 on retention plans now?

[Amalow]

.

It seems ur mom only upgrade one line so u probably can upgrade on the other line for $299 on 3 yrs term + $35 admin fee. And ur mom's line should remain 2 yrs term even though both lines are under same family plan account. I just did mine on Thursday.

As far as data, go online to myRogers and add $25 monthly 500mb data. Don't choose any year subscription data. This way when cs asks whether u have existing data, u can say I have. Then they will do a HUP for u. After u got ur iPhone, u can remove the data online urself. Since it is monthly subscription, u will only need to pay $25 tops. While u are doing HUP, make sure cs only change ur voice to 3yrs and everything else stays the same. I did the HUP this way Thursday, except I have not remove the $25 monthly subscription data online yet but it is still showing monthly selected. Hope this works out for u.

Hi i am having a little trouble trying to sign up for the 500 meg data plan online at myrogers. I created a myrogers account and added my account number, but do i have to subscribe to online billing if i want to sign up for the data plan online. Or is there another way

[shopper-X]

So you don't pay SAF and 911 on retention plans now?

Rogers dropped the SAF and 911 fee in favour of a made up fee called the Government Regulatory Recovery Fee (GRRF) which is in no means a Government endorsed fee. All base costs for plans were increased by $5.00 because they all now included Call Forwarding, Who Called, and Call Manager at no charge (well the cost is the $5 mandatory increase).

GRRF (http://www.rogers.com/web/content/grrf?cm_mmc=Redirects-_-Consumer_Wireless_Eng-_-regulatory%20fee-_-regulatoryfee):

The Government Regulatory Recovery Fee ranges from $2.46-$3.46/line/month (varies by province and plan selected). It is applied to help fund fees, costs and other amounts related to federal, provincial and/or municipal mandates, programs and requirements such as provincial 911 fees, spectrum acquisition, licensing charges, and contribution charges to help subsidize telephone service in rural and remote areas. It may include costs incurred in prior years that are still being fully recovered. It is not a tax or charge the government requires Rogers to collect. The fee and the components used to calculate the fee are subject to change as the fees/costs of government mandates/programs change.

[clamchowder]

your math doesn't add up.

should be $60+$6.95 SAF and $0.50 911 -$10 = $57.45 + tx = $64.92 no?

Am I missing something?

Sorry...I missed the $0.50 911 fee

Should be:
$25 base plan
$25 data plan
$10 retention package
-----
-$10 credit
===
$50 sub total
$6.95 SAF
$0.50 911
tax
===
$60.32 total

Oh, interesting note about the GRRF....I'm in Alberta, so does my SAF become $2.58 now?

Would that bring my plan to $55.21?

Is it a good plan...can I do better?

[mattrogers]

Okay So I have called in about 5-6 times now and it looks like I have to try again

Im very nice on the phone so I just see what they give and keep trying.

Currently, Im not even using my rogers phone. Im paying $3 a month to keep it activated and my 3 year plan is past.

This is what I was offered ...

Iphone 3GS 16GB - $175

Plan:

450 Day minutes
even/wkds from 6PM
VM/CID/2500 Text
Unl Incoming
100 CAD LD

This for $42 plus tax.

Doesnt seem bad but then they are only offering 1 GB Data for $30! bringing it to over $70!

Any recommendations?

Matt

[jimmy025]

hey i was wondering if there is any cheap add-on for long distance to the u.s

[Dave25]

I have a corporate plan and currently pay $18 +SAF+911 = $29 taxed included for 200 minutes daytime and free weekends and includes CD and VM.
I called the Rogers corporate rep trying to negotiate a cheaper deal or some credit but was unsuccessful. I was offered though a free hardware upgrade e.g. Sony Ericsson 760a free on a 3 year commitment.
Is this a good plan? If it is I may as well tget the free hardware upgrade.

[Amalow]

I am trying to get an iphone 3gs from rogers, but they are telling me i have to pay 299 and renew the contract as well. I have been with rogers for 1 year and 6 months, and i did not do a hup last year. I have rogers internet, home phone, cable, and 2 cell phones.I believe i have quite a bit of leverage, but they are still denying me the 199 promotional price for the 3gs 16gb. I also threatened to cancel but it did not really help, they said apple will not allow them to change price. I need help what should i do?

[jimmy025]

i just sign a 3 yr contact a couple months ago and i think i am paying too much for a regular plan. i was wondering if i can knock it both down to $30 each line. any ideas?

First Line

250/Unlimited Eve/Wkds Plan - $20.00
Caller ID (credited)
6PM Early Eve. Calling Option ($5.00)
20+5+6.95+.05+tax = $36.xx

second Line
250/Unlimited Eve/Wkds Plan - $20.00
Caller ID (credited)
6PM Early Eve. Calling Option ($5.00)
500 text message - to be removed on 03/09/2012
Monthly Plan credit 3 Yr ($5.00)
20+5+5+6.95+0.5+tax = $42.xx

[jayman5555]

ive been a rogers customer for 5 years

just got off the phone with them on a 3 year renewal


100 bonus minutes
200wkday minutes
Unlimited eves wknd starting 6pm
Unlimited network rogers/fido

500mb DATA and unlimited first 3 months
100LD canada
2500 call fwd
2500 text
voicemail/cid
call waiting/fwd/conference

waved the saf

pay $48.23/month taxes included

[tilhasbb]

My friend has an amazing plan but one of his credits (-10MSF) expires next month. Can he call in and renew the credits for another 3 years?

[reddealer]

Called in to upgrade for the iPhone and to add a data package on my existing plan. This is what I got. Overall, very happy with the plan.

250 minutes
Call Display
Unlimited E/W after 6pm
1GB data
No SAF for 1 year only.
$35/month+911+tax and $175 for the 3GS 16GB.

500mb of data alone cost $25, you've got such a great plan. How did you talk into them? (no vm nor text msg in your plan?)

[agychan]

Hi guys,

My friend currently is paying about 70 bucks for a plan and wanted to change it to a $50 dollar voice and data plan.. (what the plan includes doesn't really matter..they're both pretty similar.. only difference is earlier evenigs i think)

anyway, he called to try and argue a cheaper plan... and then the rep told him that he'd have to pay a CANCELLATION FEE to cancel his plan and change to a new one since he's "downgrading"

now, i have NEVER heard of that before and I'm with FIDO. but i've helped my friends argue a plan before with success and never have i heard about this CANCELLATION fee due to changing your phone plan..

has anyone heard of that before of is that just totally bogus?

[dmpP]

Hi guys,

My friend currently is paying about 70 bucks for a plan and wanted to change it to a $50 dollar voice and data plan.. (what the plan includes doesn't really matter..they're both pretty similar.. only difference is earlier evenigs i think)

anyway, he called to try and argue a cheaper plan... and then the rep told him that he'd have to pay a CANCELLATION FEE to cancel his plan and change to a new one since he's "downgrading"

now, i have NEVER heard of that before and I'm with FIDO. but i've helped my friends argue a plan before with success and never have i heard about this CANCELLATION fee due to changing your phone plan..

has anyone heard of that before of is that just totally bogus?

he should call back and talk with a different rep... perhaps one that knows what they're talking about.

Cancellation fees (imo) are only charged if you completely cancel your services. If he had data, and was removing that portion of it, then I would presume that there would be an ECF for the data portion, not the voice.

[Elusive]

I have a corporate plan and currently pay $18 +SAF+911 = $29 taxed included for 200 minutes daytime and free weekends and includes CD and VM.
I called the Rogers corporate rep trying to negotiate a cheaper deal or some credit but was unsuccessful. I was offered though a free hardware upgrade e.g. Sony Ericsson 760a free on a 3 year commitment.
Is this a good plan? If it is I may as well tget the free hardware upgrade.

I had the same corp plan.
200 minutes
weekends and free after 8pm
VM, CID, Conference, wall waiting, detailed billing
$18 + SAF (6.95) + 911(.50?)

Same total as you. They will not budge unless you get a nice rep from regular retention able to switch you over from Corp plan.
Otherwise you are stuck.

They will match other corp plans if you can find one. i.e. Bell or something.
good luck.

[Elusive]

I am trying to get an iphone 3gs from rogers, but they are telling me i have to pay 299 and renew the contract as well. I have been with rogers for 1 year and 6 months, and i did not do a hup last year. I have rogers internet, home phone, cable, and 2 cell phones.I believe i have quite a bit of leverage, but they are still denying me the 199 promotional price for the 3gs 16gb. I also threatened to cancel but it did not really help, they said apple will not allow them to change price. I need help what should i do?


You have to check the new Tier system, read the threads. They have a new policy I believe.
even if it's 3 years contract ended - they might only offer you $199

[Elusive]

ive been a rogers customer for 5 years

just got off the phone with them on a 3 year renewal


100 bonus minutes
200wkday minutes
Unlimited eves wknd starting 6pm
Unlimited network rogers/fido

500mb DATA and unlimited first 3 months
100LD canada
2500 call fwd
2500 text
voicemail/cid
call waiting/fwd/conference

waved the saf

pay $48.23/month taxes included


For real? Any tips on how to achieve this?
What phone did they offer you?

[surfguy17]

i just got a blackberry and added the 150mb data plan and was wondering when they added it how do i know that the ap3ncom thing got added awell? all it says when i go to my wireless services is Data Service Plan 150MB

[jimmy025]

i just sign a 3 yr contact a couple months ago and i think i am paying too much for a regular plan. i was wondering if i can knock it both down to $30 each line. any ideas?

First Line

250/Unlimited Eve/Wkds Plan - $20.00
Caller ID (credited)
6PM Early Eve. Calling Option ($5.00)
20+5+6.95+.05+tax = $36.xx

second Line
250/Unlimited Eve/Wkds Plan - $20.00
Caller ID (credited)
6PM Early Eve. Calling Option ($5.00)
500 text message - to be removed on 03/09/2012
Monthly Plan credit 3 Yr ($5.00)
20+5+5+6.95+0.5+tax = $42.xx

[jayman5555]

For real? Any tips on how to achieve this?
What phone did they offer you?

was on the phone with them for a lil over an hour.

told them i was a student and also did not want to pay more than $50/month with taxes included for a data plan while keeping my old plan, and the main point of the call was for me to get DATA with a new blackberry bold

i told them i wanted to downgrade my minutes (750) to a cheaper 200 daytime minutes as long as i could get the local network calling (fido/rogers) since most of my friends are signed up to either rogers/fido.

prior to this plan i had 750 daytime minutes, unlimited network calling, cid/voice, unlimited text.. the whole works minus data and i was playing $46/month which was awesome imo.

so we just kept discussing data plans, he kept offering me different plans adding $25 500mb data which came to about $70, and i said that was over my budget, he kept putting me on hold (4 different times to check something) and everytime he came back he had a different solution.

and finally after about 50 minutes he offered me that plan with data and sent me the bold free but i had to pay the activation $35 fee.... u just have to be patient back with them and when refusing the first few plans they suggest, just try to be sincere about how its over your budget and try to seem indecsive about their suggestion because in the end after an hour with speaking to them, they just want to implement the plan and get it done with.

100 bonus minutes
200wkday minutes
Unlimited eves wknd starting 6pm
Unlimited network rogers/fido

500mb DATA and unlimited first 3 months
100LD canada
2500 call fwd
2500 text
voicemail/cid
call waiting/fwd/conference

waved the saf

pay $48.23/month taxes included

[shopper-X]

i just got a blackberry and added the 150mb data plan and was wondering when they added it how do i know that the ap3ncom thing got added awell? all it says when i go to my wireless services is Data Service Plan 150MB

If your new to BB then setup your BIS Account at rogers.blackberry.com. If you get an error setting up the account with the PIN and IMEI, then you don't have it.

If you are not new to BB, then call BB Tech support and ask them if it's on there.

[Elusive]

was on the phone with them for a lil over an hour.

told them i was a student and also did not want to pay more than $50/month with taxes included for a data plan while keeping my old plan, and the main point of the call was for me to get DATA with a new blackberry bold

i told them i wanted to downgrade my minutes (750) to a cheaper 200 daytime minutes as long as i could get the local network calling (fido/rogers) since most of my friends are signed up to either rogers/fido.

prior to this plan i had 750 daytime minutes, unlimited network calling, cid/voice, unlimited text.. the whole works minus data and i was playing $46/month which was awesome imo.

so we just kept discussing data plans, he kept offering me different plans adding $25 500mb data which came to about $70, and i said that was over my budget, he kept putting me on hold (4 different times to check something) and everytime he came back he had a different solution.

and finally after about 50 minutes he offered me that plan with data and sent me the bold free but i had to pay the activation $35 fee.... u just have to be patient back with them and when refusing the first few plans they suggest, just try to be sincere about how its over your budget and try to seem indecsive about their suggestion because in the end after an hour with speaking to them, they just want to implement the plan and get it done with.

100 bonus minutes
200wkday minutes
Unlimited eves wknd starting 6pm
Unlimited network rogers/fido

500mb DATA and unlimited first 3 months
100LD canada
2500 call fwd
2500 text
voicemail/cid
call waiting/fwd/conference

waved the saf

pay $48.23/month taxes included


Sweet, thanks!
I will try this

[TwztedElegance]

Just got off the phone, got an iPhone 3GS 16GB for $299 with the following plan. I've been with Rogers for a year.

MY5 Canada Wide
350 Weekday Minutes
Unlimited Eve/Weekend @ 6 PM (Credited)
Retentions Value Pack
150 MB Data Plan
$5 Monthly Credit

Total comes to about $60 with taxes I think. Nothing great, but I wanted to get my iPhone asap so I didn't bother talking to them much. I can always call in next week and try and get a $10 credit, after which I'll be satisfied enough.

Also, they refused to offer me the $20 voice plan. Isn't that still being offered, coz I spoke to 2 different reps and they both said my $25 plan was the cheapest available.


p.s on the Rogers website my data plan is listed as Data Service Plan 150MB W350ABLK/BLU.

Does this mean I can only use data on the W350 I got when I signed last year? I just used data on my unlocked HTC Touch and it doesn't count in the 150 MB on the online data usage check, wtf?

[jit_00]

I called in a total of 4 times to get my plan (http://www.redflagdeals.com/forums/9751551-post25954/) + $5, and another 2 times to get the price to where it is right now. All you have to do is space out your calls. Like once every 2-3 days.

I don't think they read the previous rep's notes unless they have to. I got my plan offered on the first try but it was ~$20 more expensive. The second time I made the mistake of saying I called in once before and the guy read the note and offered the same plan. The third time I got a complete and utter jackass who offered me a plan that was $80 plan that was worse than the first offer I got. The fourth time I got a really nice female rep that gave my current plan +$5. The 6th time I called in cause they made multiple mistakes (no BB data plan, missing credits, etc.) and they gave me $5 off and 100 LD.

Sometimes I think the reps write notes that are really hard to work with as you try to bargain. The first time I called in for my sister the guy wouldn't let me past him into retentions, so I got him to read verbatim the notes on my sister's account to see what I was working with. One part of the notes literally said "customer was satisfied, don't offer any more credits". I was like...damn, LOL. So the next time I had to call in and reason with them in such a way that they didn't have to refer to the notes.

In the end it all matters about which CR rep you get. You need one thats experienced enough to know the codes for all the random discounts they can offer, but you don't want one that is like a brick wall to deal with.

Oh, and I got the infamous STEVE, when I called in for my friend. Dude's a total jackass. He started offering the standard plans on the rogers website. :rolleyes:

I have the exact problem with the "notes" on my account. I called today and slipped up that I had called before trying to show I was really on the edge but instead I got shut down COLD by the rententions person.

How did you talk them into not looking at your notes? Did you just call and start fresh like you'd never spoken to anyone before?