[Merged] Hot deal for Rogers Wireless Customers

[captawesom3]

is there a major difference between a bb data service and a regular data service ? Since I've switched to the 150mb data service my bbm wont work and I can't sign into windows live.. anyone else have the 150mb data service on their blackberry?

[Jonavin]

Get them to add the code APN3CON. You can just call the Blackberry/data support line.

[azncapcom]

Ok so i just received this retention plan.

200daytime,100LD
unl eve/week @6
unl incoming
VM/CID/2500 text

27.45 +tax ($20 plan +6.95 +.50)

I do have to sign a 2/3yr depending on wat fone i want.

I wanted to add data and get a blackberry on 3 yrs, i was wondering wat is the cheapest they will give me data for?

[captawesom3]

Ok so i just received this retention plan.

200daytime,100LD
unl eve/week @6
unl incoming
VM/CID/2500 text

27.45 +tax ($20 plan +6.95 +.50)

I do have to sign a 2/3yr depending on wat fone i want.

I wanted to add data and get a blackberry on 3 yrs, i was wondering wat is the cheapest they will give me data for?

you might be able to do the 150mb data plan, for 15 dollars.. thats what I have.

[Tonyshibo]

Is the $15- 150MB new? I can't find it on their website.

[captawesom3]

Is the $15- 150MB new? I can't find it on their website.

It's only offered through retentions, its not something that regular customer service or anything offers. You'd have to ask retentions for it.

[Tonyshibo]

It's only offered through retentions, its not something that regular customer service or anything offers. You'd have to ask retentions for it.

Alright thanks. I'm gonna try and add it tomorrow. I've pretty much maxed out my credits, but they're still able to add it if I ask right?

[captawesom3]

Alright thanks. I'm gonna try and add it tomorrow. I've pretty much maxed out my credits, but they're still able to add it if I ask right?

Maybe, you can add it, but if you've maxed out your credits you might have to end up paying the $15 . But let them see what they can do. You never know.

[MizuRyuu]

My contract is about to end and I am thinking of going month to month, is it still possible to talk to Retention about a better deal?? Would I be automatically signed up for another contract, even if I do not upgrade my phone?

[captawesom3]

My contract is about to end and I am thinking of going month to month, is it still possible to talk to Retention about a better deal?? Would I be automatically signed up for another contract, even if I do not upgrade my phone?

Yes even if you try to get a retention plan they will make you sign for another three years even though you don't upgrade, thats what I'm told, correct me if I'm wrong.

Also quick question, If I got the 150mb data plan, If I try to cancel it, is there still a ECF on this?

[Tonyshibo]

Does anyone know how to get the bonus 50 daytime minutes? I remember reading somewhere in this thread that if you work for a certain company and have a code they'll add the minutes.

[mattt33]

Yes even if you try to get a retention plan they will make you sign for another three years even though you don't upgrade, thats what I'm told, correct me if I'm wrong.

Also quick question, If I got the 150mb data plan, If I try to cancel it, is there still a ECF on this?
Often times you will be asked to renew for 3 years if you're given a retention plan, so you may as well upgrade if you're eligible.

Yup, early cancellation fee of $100 also applies to the 150MB data plan.

[VTeight7]

does anyone know if there's a picture messaging option for a retention plan? so far i have 2500 texts, but i'd also like some picture.

[azncapcom]

captawesome,

r u saying its $15 for the 150mb but i am able to get credits on it?
say they give me a $10 credit on it so i only have to pay $5 for the 150mb?
and is 150mb enough?

My girlfriend got unlimited data on telus and she only pays $15 for it... she has the best plan i've ever seen, literally everything u can imagine for only 50 tax in
400 daytime,
unlimited eve/week @5pm
unlim incoming
VM/CID/TEXT
My 5
UNLIMITED DATA
and there was something else i forget what lol cant come in my head. but she has lik 10 diff things on her bill and total is 50 tax in

[Jonavin]

Thank you. So on my current plan I am paying $36-37 and receiving $35 worth of credits, would it be too much to ask for Unlimited Incoming to be added as well?

Unlimited incoming has its own feature credits, but like I said if you have a lot of monthly plan credit already, it's harder to find a rep that will give you more feature credits. In general, incoming credit is one of the harder credits to get. It's going to be challenging but not impossible.

[MizuRyuu]

Often times you will be asked to renew for 3 years if you're given a retention plan, so you may as well upgrade if you're eligible.

Yup, early cancellation fee of $100 also applies to the 150MB data plan.

the biggest problem is that I am hoping to wait for the GSM version of Palm Pre to come out.... so thats why I am going on month to month, the problem is all my credits will end when my contract ends...

[zweinstein]

the biggest problem is that I am hoping to wait for the GSM version of Palm Pre to come out.... so thats why I am going on month to month, the problem is all my credits will end when my contract ends...

why don't you just renew your current plan with the credits you currently have on a 1 year term?

and what makes you think rogers will be getting the GSM pre?

[I_live_with_my_Dad]

I own a Blackberry Pearl.

I phoned Rogers customer relations and told them I was paying too much on my cell phone bill, but according to them I was not paying much at all:

Voice plan $10/mth: 250 daytime, unlimited eve/wknd, eve 6PM
Feature pack $15/mth: Call ID, Voicemail, unlimited sent/receive text, and some other little features, "who called", etc.

$10 + $15 + system access + 911 = roughly $35/mth after tax

After some fake grumbling from me and threatening to cancel Rogers when my contract was up in a year, she brought up a "customer loyalty" package

Feature pack $10/mth: Call ID, Voicemail, 2500 sent / unlimit received texts, not sure if I lost any other minor features

I basically go from unlimited sent texts, to 2500 sent texts, no big loss.

So get on the phone, and ask for the customer loyalty pack.

[pmdoit]

Nothing hot, and you don't need to create a new topic about retention you can post here
http://www.redflagdeals.com/forums/showthread.php?t=111887&highlight=rogers

[CHINAdeals]

waiting for my 32gb iphone 3gs (white) to be shipped for 3 weeks or so now? anyone else still waiting? got an ETA?

[captawesom3]

captawesome,

r u saying its $15 for the 150mb but i am able to get credits on it?
say they give me a $10 credit on it so i only have to pay $5 for the 150mb?
and is 150mb enough?

I think 150b of data is enough, and yes if you don't have credits maxed out you can get credits, for example I'm only paying for $5 out of the $15

[I_live_with_my_Dad]

It's hot, $60 per year.

It's not retention either, my contract is up in 13 months.

Have a good one!

[azncapcom]

I think 150b of data is enough, and yes if you don't have credits maxed out you can get credits, for example I'm only paying for $5 out of the $15

Ok so pretty much wat they offered me so far is the $20 base plan and then the SAF. then all the features they gave me is free (unlim inc, unlim eve/week @6pm, vm/CID/2500 text)

and then lets say they give me the $15 150mb data for $5. Do you think they will still give me a $5 monthly plan credit? as all the credits im receiving is a feature credit and not a monthly plan credit? Will this be possible or is it asking for too much?

[pmdoit]

It's hot, $60 per year.

It's not retention either, my contract is up in 13 months.

Have a good one!
For you maybe it's hot but some people (me included) got better deals.
Enjoy your $60/year

[steinberg]

Does text message and voice mail have their own credit? I am currently having $5 and $7 monthly credit on 500 text message plan and voice mail. May be it's better idea to switch to feature credit instead?

Unlimited incoming has its own feature credits, but like I said if you have a lot of monthly plan credit already, it's harder to find a rep that will give you more feature credits. In general, incoming credit is one of the harder credits to get. It's going to be challenging but not impossible.

[captawesom3]

Ok so pretty much wat they offered me so far is the $20 base plan and then the SAF. then all the features they gave me is free (unlim inc, unlim eve/week @6pm, vm/CID/2500 text)

and then lets say they give me the $15 150mb data for $5. Do you think they will still give me a $5 monthly plan credit? as all the credits im receiving is a feature credit and not a monthly plan credit? Will this be possible or is it asking for too much?

It's not IMPOSSIBLE, you can try it but I doubt they will give the data to you for a certain price not for free. I tried going for free, but they would only give me a $10 discount on it.

[azncapcom]

It's not IMPOSSIBLE, you can try it but I doubt they will give the data to you for a certain price not for free. I tried going for free, but they would only give me a $10 discount on it.

should i try getting the $5 monthly plan credit before asking for the data? would that give me a higher chance?

[Jonavin]

Does text message and voice mail have their own credit? I am currently having $5 and $7 monthly credit on 500 text message plan and voice mail. May be it's better idea to switch to feature credit instead?

Are you sure your monthly credits are for those? Generally they would've given you the retention value pack instead of two individual features if the monthly credits are > $10.

[azncapcom]

i would like to know the layout of my charges and credits for the plan being offered to me right now.

its 27.45 + tax
minus the saf and 911 that means theres $20
i would like to know how that $20 divides and wat credits
200daytime, 100LD
unlim eve/week @6m
unlim incomin
vm/call id/ 2500 text

how would the charge and credits be shown? i'd like to know so it would make it easier for me to try and squeeze something else.

[HowEver]

It's hot, $60 per year.

It's not retention either, my contract is up in 13 months.

Have a good one!

No, really, it's a retentions deal, and not a very good one. My retentions deal saves me $20 per month.

[captawesom3]

its 27.45 + tax
minus the saf and 911 that means theres $20
i would like to know how that $20 divides and wat credits
200daytime, 100LD -$20
unlim eve/week @6m - $5 Monthly Plan Credit
unlim incomin - Feature Credit
vm/call id/ 2500 text - $10 Monthly Plan Credit

That's how I think the credits would work, because that's how it worked for me.

[Jonavin]

Looks like that's exactly what it is. There's no other logical way to get to $20 with those features.

[I_live_with_my_Dad]

Define retention. I never had to re-up another three years... I still expire in 13 months.

And yes, you get a better deal, because you spend more. It's like 50" TVs going $600 off, while a 37" TV will go $200 off.

[CatFrame]

waiting for my 32gb iphone 3gs (white) to be shipped for 3 weeks or so now? anyone else still waiting? got an ETA?

I suggest you call Rogers, and complain about it. The squeaky wheel gets the grease.

[da_hool]

Define retention. I never had to re-up another three years... I still expire in 13 months.

You never had to re-up for another 3 years because you didn't get a hardware upgrade and this isn't a plan change either. It is a feature pack that has been available through retentions for a long time, nothing new check the Rogers retentions thread.

[JamieO]

Yeah, you should really check out the retention thread, it's the very basic retention pack. And it's not that our monthly bill is more, I pay 20 + SAF + Taxes every month and my monthly saving is $20.xx. Oh and for retention you don't have to sign anything or renew a contract and since you did threaten to cancel you probably got retentions

[Raddo]

Nothing hot, and you don't need to create a new topic about retention you can post here
http://www.redflagdeals.com/forums/showthread.php?t=111887&highlight=rogers

+1! Locker up! It does not HOT! :razz::lol::D

[azncapcom]

if i were to get the 500mb plan thats $25, would they give $15-20 credit on it?

[DIODIO]

+1! Locker up! It does not HOT! :razz::lol::D

+1 this thread deserve a thread lock down! :D

[Yumeji]

Out of curiosity, would/should I get a discount for my plan? I have one year left on my contract and use a Sony Ericsson (no need for any data plans, or fancy bells & whistles).

$25.00 Mega Time 100/1000 Eve/Weekend Plan (Unlimited network calling)
$12.00 $12 Communicate Value Pack
$00.50 911 Emergency Access Fee
$06.95 System Access Fee
$02.22 GST
$03.11 PST
$49.78 Total

[Jonavin]

if i were to get the 500mb plan thats $25, would they give $15-20 credit on it?


The system won't allow them to add > $30 in total monthly credits. You already have $15, and on a $20 base plan, even $5 credits is a stretch.

If you got lucky and got the best retention rep in the world they will only be able to give you $15 max credit on the 500mb data plan. It requires a lot of notes and the account will be audited (because it breaks the "credits more than base plan" rule), and your credits will be gone if the rep doesn't add the notes properly.

[nellium]

after some fake grumbling from me and threatening to cancel rogers

retention

[-=Wraith=-]

Voice plan $10/mth: 250 daytime, unlimited eve/wknd, eve 6PM
Feature pack $15/mth: Call ID, Voicemail, unlimited sent/receive text, and some other little features, "who called", etc.

$10 + $15 + system access + 911 = roughly $35/mth after tax



and your $10 voice plan is winnipeg only btw

[5abi_boy]

Customer Relations open on Sunday?

Let me know if you know. :)

[captawesom3]

Out of curiosity, would/should I get a discount for my plan? I have one year left on my contract and use a Sony Ericsson (no need for any data plans, or fancy bells & whistles).

$25.00 Mega Time 100/1000 Eve/Weekend Plan (Unlimited network calling)
$12.00 $12 Communicate Value Pack
$00.50 911 Emergency Access Fee
$06.95 System Access Fee
$02.22 GST
$03.11 PST
$49.78 Total

get the $20 Retention plan(250/Free after 8pm), then get the $10 Retention pack (CID/VM/2500 texts) , and say you already had network calling and ask for that. If you get the right rep your bill should look something like
$20.00 Retention Plan
$10.00 Retention Value Pack
-$10.00
$?(don't know price)Rogers to Rogers
-$ Rogers to Rogers
+6.95,.50
+GST and PST
=$31.xx

[ykshum]

Define retention. I never had to re-up another three years... I still expire in 13 months.

And yes, you get a better deal, because you spend more. It's like 50" TVs going $600 off, while a 37" TV will go $200 off.

Rogers really only have one group of people who can provide you with plans outside of the plans on the streets..and it is known as retention regardless of what some CSR calls it..

don't bother defending yourself..fail and not hot and definitely not a deal

[steinberg]

Yes. I have a $10 monthly credit, $5 monthly credit for 500 text message, $7 monthly credit for voice mail.. I asked to combine all to one include other free features, but they gave me in this way instead. This will effect my credit with rogers? What can suggest me? Thanks.

Are you sure your monthly credits are for those? Generally they would've given you the retention value pack instead of two individual features if the monthly credits are > $10.

[captawesom3]

I suggest you call Rogers, and complain about it. The squeaky wheel gets the grease.

Or make an appointment at the apple store and pick one up there, then get them to cancel the order with rogers...

[dorko]

its 27.45 + tax
minus the saf and 911 that means theres $20
i would like to know how that $20 divides and wat credits
200daytime, 100LD -$20
unlim eve/week @6m - $5 Monthly Plan Credit
unlim incomin - Feature Credit
vm/call id/ 2500 text - $10 Monthly Plan Credit

That's how I think the credits would work, because that's how it worked for me.

For 27.45$+tax

the credits you have are probably what captawesom3 mentioned.

I got the same for 25.50$ tax-in so i was able to get another 5$ monthly-plan credit (fido offers eve@5 in their plan so i wanted the rep to match that). I'll probably get a smartphone (not on contract) so if I add-in 150mb data for 15$, it's gonna be around 37$ tax-in if i get the student special for early evenings :D

[Xiphias]

Voice plan $10/mth: 250 daytime, unlimited eve/wknd, eve 6PM
Feature pack $15/mth: Call ID, Voicemail, unlimited sent/receive text, and some other little features, "who called", etc.

$10 + $15 + system access + 911 = roughly $35/mth after tax

After some fake grumbling from me and threatening to cancel Rogers when my contract was up in a year, she brought up a "customer loyalty" package

Feature pack $10/mth: Call ID, Voicemail, 2500 sent / unlimit received texts, not sure if I lost any other minor features

I basically go from unlimited sent texts, to 2500 sent texts, no big loss.

So get on the phone, and ask for the customer loyalty pack.

Your $10 voice plan is infinitely hotter than your "deal"; how'd that come about? BTW, this belongs in the other wireless Rogers thread.

[shopper-X]

Your $10 voice plan is infinitely hotter than your "deal"; how'd that come about? BTW, this belongs in the other wireless Rogers thread.

The $10 Mega Promotional plan (actually billed as $17 - $7 early WN/WE) is only offered in Manitoba right now. It use to be offered in Saskatchewan but not any longer however I did take advantage of it.

It includes:
250 daytime
unlimited WN/WE starting at 6pm
unlimited network calling

I have that plus:
$30 BB Value package w/500mb BIS
$5 for 1,000 CND Long Distance
$10 Credit

This is the perfect plan and price ($35 before taxes) for me right now.

[bluevektor]

The $10 Mega Promotional plan (actually billed as $17 - $7 early WN/WE) is only offered in Manitoba right now. It use to be offered in Saskatchewan but not any longer however I did take advantage of it.

It includes:
250 daytime
unlimited WN/WE starting at 6pm
unlimited network calling

I have that plus:
$30 BB Value package w/500mb BIS
$5 for 1,000 CND Long Distance
$10 Credit

This is the perfect plan and price ($35 before taxes) for me right now.

Wow that is an amazing plan. I'm surprised they let you get it considering the plan is no longer offered in SK.

[Jonavin]

Rogers really only have one group of people who can provide you with plans outside of the plans on the streets..and it is known as retention regardless of what some CSR calls it..

don't bother defending yourself..fail and not hot and definitely not a deal

Data Support also has access to retention plans and credits. Not everybody knows this, but some deals like data credits and Blackberry codes are easier to get from Data than "Customer Relations"/Retention.

There's also a Bundle/OneBill retention group that can get you bundle discounts that you don't normally qualify for or even an "Ambassador discount" of 20% off the base plan. They don't have access to wireless retention plans/credits though, so they could only give you the % off discounts.

[shopper-X]

Wow that is an amazing plan. I'm surprised they let you get it considering the plan is no longer offered in SK.

I got it back in November of 2007 and I just keep renewing it when I do my HUP's.

[I_live_with_my_Dad]

When the he** is Globalive starting up????

[White_S2K]

Alright .. I have been calling once a year to get something new and renew my package .. heres what I got so far..


20/mth Voice plan

250 weekday mins
Unlimited evening and weekends after 6
Roger to Rogers free ($5 Credit)
text msg package 500 a month. (Free)
Voicemail and caller ID ($7 Credit)

30/mth BB Dataplan.
6 Gigs of data.(with $15 Credit)
so $15 a month for data

Basically 35/mth plus System access 911 and tax

Is that a good plan ? I don't know what else to complain about this year to make it better.

[shopper-X]

When the he** is Globalive starting up????

They are calling themselves WIND Mobile now and check www.windmobile.ca for updates.

Since it's some on the same people they are banking on the WIND name and logo (brand) as it's used overseas in Italy (http://www.wind.it), Greece (http://www.wind.com.gr), etc.

[Jonavin]

When the he** is Globalive starting up????

Starting in GTA and Vancouver in October and Canada wide (except Quebec by next summer). At least that's the current schedule for WIND Mobile.

[MizuRyuu]

why don't you just renew your current plan with the credits you currently have on a 1 year term?

and what makes you think rogers will be getting the GSM pre?

I don't know who will get the GSM Pre... hence a one year term would not be good if i need to move to another carrier once they get the GSM Pre...

[JamieO]

Alright .. I have been calling once a year to get something new and renew my package .. heres what I got so far..


20/mth Voice plan

250 weekday mins
Unlimited evening and weekends after 6
Roger to Rogers free ($5 Credit)
text msg package 500 a month. (Free)
Voicemail and caller ID ($7 Credit)

30/mth BB Dataplan.
6 Gigs of data.(with $15 Credit)
so $15 a month for data

Basically 35/mth plus System access 911 and tax

Is that a good plan ? I don't know what else to complain about this year to make it better.

From what I've seen on this forum, that's a pretty solid plan. I was wondering are both VM and CD covered by the $7 credit or is it a feature credit for both (both $7)?

[drhorrible]

\250 daytime
Unlimited Evening/Weekend starts @ 6PM
Unlimited Incoming
2500 Text Message, Call Display, Voice Mail
6 GB Data

45.50 + Tax

iPhone 3GS 16GB for $199 (no activation fee)

With Rogers for 3 years, first time HUP

Not the best plan out there, but I am really happy with it. :lol:

What do you guys think?

no, actually, this is pretty much the best plan out there (30 in monthly plan/feature credits, and then a SAF credit?!)

[Tiger_Shark]

no, actually, this is pretty much the best plan out there (30 in monthly plan/feature credits, and then a SAF credit?!)

Yes, it took me by surprise when I realized that the rep credited my SAF. I don't see that often around here. :D

[12senators12]

I ordered my Iphone 3gs (white) a week ago, does anyone know when i can expect it to come in?

[maurice t]

I'm from Winnipeg and I can't find this $10 Mega Promotional plan for Manitoba anywhere on the net, Does anyone have the link? Thanks

[captawesom3]

I ordered my Iphone 3gs (white) a week ago, does anyone know when i can expect it to come in?

It'll be a while, they are sold out across Canada, just make an appointment at the apple store. It's faster and easier.

[VTeight7]

does anyone know if there's a picture messaging option for a retention plan? so far i have 2500 texts, but i'd also like some picture.

nobody knows???

[texj82]

Long time reader, first time poster

Just renew 3 year contract with Rogers today.
This is my plan,

250 daytime
Unlimited Evening/Weekend starts @ 6PM
Unlimited Incoming
2500 Text Message, Call Display, Voice Mail
6 GB Data

45.50 + Tax

iPhone 3GS 16GB for $199 (no activation fee)

With Rogers for 3 years, first time HUP

Not the best plan out there, but I am really happy with it. :lol:

What do you guys think?

Wow that sounds like the greatest plan ever! Exactly what I'm looking for!

When I called and ask for a plan similar to this one, it came up to over $80 and the rep refused to credit me anything even when I said that I would cancel...

Anyways, I'll call back again to try!

[12senators12]

It'll be a while, they are sold out across Canada, just make an appointment at the apple store. It's faster and easier.

I see, i ordered it over the phone over the retention services... how would i go about going doing this and going to the apple store and ordering it faster? Is is too late?

[bluevektor]

I see, i ordered it over the phone over the retention services... how would i go about going doing this and going to the apple store and ordering it faster? Is is too late?

Just call your local apple store to see if they have the iphone that you want in stock. If they do, then book an online appointment at apple.ca for your retail location. They will set up your SIM card and everything for you. I found them very accommodating. If they don't have any stock, just call back every couple days to keep checking. I practically guarantee it'll be a lot faster this way.

[jattunit]

hey guys im really new to this retentions stuff...and i want to get two new plans for me and my brother for university and was thinking if i called retentions using my moms account number, which has internet for 7 plus years and a wireless plan for about 8 plus months, would i be offered a cheaper plan then the one's on their website?

[azncapcom]

what time does retention department open on monday morning?

[azncapcom]

hey guys im really new to this retentions stuff...and i want to get two new plans for me and my brother for university and was thinking if i called retentions using my moms account number, which has internet for 7 plus years and a wireless plan for about 8 plus months, would i be offered a cheaper plan then the one's on their website?

if you dont already have ur number with them it is hard to get a retention plan. as they are for ppl that are with them with a while and are threatening to cancel if they dont get a better plan.

i had an amazing plan on fido from retention and i had 3 lines with them. i then tried to add another line for the same deal, they said it wasnt possible, the line has to be with them with a while before you can get a retention plan.

they might b able to give u some kinda deals though, but not the best

[Jonavin]

what time does retention department open on monday morning?

I don't speak from experience, but I would think Monday morning as the worst time to try to get a deal. They open at 9am EDT if you really want to try.

[azncapcom]

yeah i know, i think friday nights are best, cuz i was offered my voice plan on friday night. BUT i need to call monday morning, b/c my monthly invoice ends on that day, so i need the new plan to start for tuesday.

well techinically if im lucky and they had a good weekend and are in a good mood then i have some hope =).
or maybe they were just proposed to, HAHA thats like winning the lotto

[aps3gamer]

Just call your local apple store to see if they have the iphone that you want in stock. If they do, then book an online appointment at apple.ca for your retail location. They will set up your SIM card and everything for you. I found them very accommodating. If they don't have any stock, just call back every couple days to keep checking. I practically guarantee it'll be a lot faster this way.

dont you have to cancel ur retention plan and iphone order from rogers first? i went to rogers plus yesterday and they said i need to cancel my order for the iphone as well as whatever plan i got and resign a regular plan in store. Also, i am just wondering if i need to call rogers and say that I havent received my
phone yet therefore i dont need to pay for the data plan right now or they wont add the data plan on until i receive my iphone. thanks

[ahbitheman]

dont you have to cancel ur retention plan and iphone order from rogers first? i went to rogers plus yesterday and they said i need to cancel my order for the iphone as well as whatever plan i got and resign a regular plan in store. Also, i am just wondering if i need to call rogers and say that I havent received my
phone yet therefore i dont need to pay for the data plan right now or they wont add the data plan on until i receive my iphone. thanks

I got a retention plan on the phone, got sick of waiting for shipping and demanded to get it in store at Futureshop. I made them guarantee the discounted price plus the 50 dollar bonus discount and waive the 35 dollar activation fee. Stores wont charge you at the time, its your rogers bill thats charged. So as long as you tell them on the phone what you want, u can go pick up in store. They also credit your data if it takes long to recieve your phone. I only waited a week before i decided to get it in store so the lady just waived activation in store instead of crediting a week of data..(35 dollar saving vs 7.50 saving)

[aps3gamer]

I got a retention plan on the phone, got sick of waiting for shipping and demanded to get it in store at Futureshop. I made them guarantee the discounted price plus the 50 dollar bonus discount and waive the 35 dollar activation fee. Stores wont charge you at the time, its your rogers bill thats charged. So as long as you tell them on the phone what you want, u can go pick up in store. They also credit your data if it takes long to recieve your phone. I only waited a week before i decided to get it in store so the lady just waived activation in store instead of crediting a week of data..(35 dollar saving vs 7.50 saving)

so i can just cancel my iphone order and leave the retention plan alone, then pick one up from futureshop? I thought u need to sign a 3 year contract with them in order to get an iphone

[ahbitheman]

so i can just cancel my iphone order and leave the retention plan alone, then pick one up from futureshop? I thought u need to sign a 3 year contract with them in order to get an iphone

You DO need to sign a 3 year contract. I changed my plan to a retention plan through rogers and agreed to another 3 years (make sure u get a great retention plan). I was able to cancel my order and just get it in store. Make sure you call in to tell them you want to do that and just tell them how unsastified you are and demand you get it at the same price without activation fee. If anything goes wrong, just call in and tell them to put notes. They tried to tell me that the discounts I recieved through retentions on the phone itself (not the plan) might be reversed by their system but they never were. Ended up getting the new 32 gb 3gs for the same price as a new customer even though I had over a year left on my previous contract as well as get a sweet retention plan! Goodluck

[Jonavin]

You don't need a 3 yr contract to get the iPhone. I had gotten one with a 2 yr. The thing is, many of the data deals like the 6GB requires a 3 yr contract. If you got the 500mb data which has no contract requirements, you might be able to get it for 2 yr through retention.

I didn't care if it was 2 or 3, so I used the extra yr contract as leverage for better deals and actually got my switch to 6GB for free.

[Sparkle]

1 year remaining on a 3 year retention contract (dumbphone). Current contract is at about $25/month + tax. I am considering the iPhone, so I was offered a 3-year extension of the credits I'm currently receiving plus some additional credits/changes:

$15 airtime
100 weekdays
1000 evenings after 6pm
(forgot to ask about weekends)

-$5 monthly plan credit (carried over)

$10 value package
caller ID
voicemail
2500 sent text

-$10 value package credit

$25 iPhone value package
500MB data
can't remember what else I get here
-or-
$30 6GB data plan

TOTAL: $35 or $40 + $0.50 911 + $6.95 SAF = $42.45 or $47.45 before tax

An update on this... I'm in fact being offered $299 (!) for the iPhone 3GS 16GB. For the past two years I've only generated about $700 of revenue for Rogers (Tier 1?), so does this pricing sound right? I'm also being charged a $35 admin fee that Rogers wouldn't budge on :( Should I take this deal with the $299 + $35 admin fee?

[vittycent]

Yeah they're not budging for me on the $299 iPhone 3GS 16GB either. I've called in several times. Depends on your Tier level and how much revenue your account has generated since your last hup. I just went for the $299

An update on this... I'm in fact being offered $299 (!) for the iPhone 3GS 16GB. For the past two years I've only generated about $700 of revenue for Rogers (Tier 1?), so does this pricing sound right? I'm also being charged a $35 admin fee that Rogers wouldn't budge on :( Should I take this deal with the $299 + $35 admin fee?

[12senators12]

I was told on the phone that the most i could be discounted on is a $20 credit.

Is this true?

[BearBear2]

What has worked for me is just calling *611, and when they ask for your account info (but before you do give it to them), just ask to be put through to customer retentions because to want to follow up on a conversation you had with them previously, even if you haven't spoken to customer retentions yet. That being said, you will probably get a better offer if you get transfered to customer rententions from a customer service rep with notes on your account saying you want to cancel. And like many people have said in the thread YMMV. I definitely found that out.

Thanks MrWhite, that *611 works for me, I said 'customer retentions' to the system, then 'cancel my service', I believe the call went to customer relations, and I said I am following up on a retention plan that was talked about earlier, and they automatically transferred me to retentions without me having to ask for it! Woohoo!

This is what I'm getting from retentions:
HUP to 16gb iPhone for $174, admin fee waived
$20 - 250WD, CID
$30 - 6gb data
$5 - 6pm
($5) - monthly credit
$10 - CID/VM/2500TXT
($8) - credit for CID since already included in plan
($7.50) - 15% better choice bundle discount
$6.95 - SAF
$0.50 - 911

$58.70 - Total after tax

Not the greatest deal found in the thread, but good enough for me, for the hassels that I have to go through and increase risk of high blood pressure.

My father is getting:
$20 - 250WD, CID
$5 - 6pm
$3 - call forward 2500 minutes
($3) - 15% bundle discount
$6.95 - SAF
$0.50 - 911

$36.67 after tax
He doesn't get much, but that's all he needs.

[tnguyenviet]

A little off topic - Is the retention for Wireless here (the number you dial) the same for Internet? I need to get thru to the internet retentions.

Sry for off topic, just this is most popular lol.

[bowtakwah]

Do you guys usually have to sign 2 or 3-year contracts when you get your retention deals?

[bluevektor]

A little off topic - Is the retention for Wireless here (the number you dial) the same for Internet? I need to get thru to the internet retentions.

Sry for off topic, just this is most popular lol.

It's a different number...but I don't know what it is, sorry.

[Havo]

Thanks MrWhite, that *611 works for me, I said 'customer retentions' to the system, then 'cancel my service', I believe the call went to customer relations, and I said I am following up on a retention plan that was talked about earlier, and they automatically transferred me to retentions without me having to ask for it! Woohoo!

This is what I'm getting from retentions:
HUP to 16gb iPhone for $174, admin fee waived
$20 - 250WD, CID
$30 - 6gb data
$5 - 6pm
($5) - monthly credit
$10 - CID/VM/2500TXT
($8) - credit for CID since already included in plan
($7.50) - 15% better choice bundle discount
$6.95 - SAF
$0.50 - 911

$58.70 - Total after tax

Not the greatest deal found in the thread, but good enough for me, for the hassels that I have to go through and increase risk of high blood pressure.

My father is getting:
$20 - 250WD, CID
$5 - 6pm
$3 - call forward 2500 minutes
($3) - 15% bundle discount
$6.95 - SAF
$0.50 - 911

$36.67 after tax
He doesn't get much, but that's all he needs.

Are you sure you're getting the $8 credit? Its off that they would give you a feature credit when you don't have the feature. You get CID from the $10 retention VP so the $8 credit should not work since you don't have the $8 CID feature by itself.

[BearBear2]

Are you sure you're getting the $8 credit? Its off that they would give you a feature credit when you don't have the feature. You get CID from the $10 retention VP so the $8 credit should not work since you don't have the $8 CID feature by itself.

CID is included in the $20 plan, so she is giving a credit for CID since I need the $10 add-on for the VM and TXT, which includes the CID again. She told me the total is $58ish.

[singh1234]

25$
150 Mins Day time
RtR
MY5
Early Evening 6 Pm
IS This a good deal can some one suggest me please or should i ask for more

thanks

[bluevektor]

CID is included in the $20 plan, so she is giving a credit for CID since I need the $10 add-on for the VM and TXT, which includes the CID again. She told me the total is $58ish.

I agree with Havo.

I would guess you're getting a $20 voice plan, $30 data plan, $10 retention VP for $60 and then she gave you a $10 or $15 monthly credit either to cover the VP or just for the voice plan. Either way your total would be $45-50+SAF/911/taxes = ~$58 I'm guessing (depending on PST).

The $8 CID credit only works if you have the CID as a separate feature outside of a value pack or voice plan. It can't be applied to a monthly voice plan like in your case (at least that's my understanding of how the Rogers system is set up).

[Guess_11]

Hows this plan? I signed a while ago.

250 daytime
unlimited e&w at 6pm
cid, vm, 500 txt
unlimited incoming calls
100 long distance

all in for 31$

[fireman]

Hows this plan? I signed a while ago.

250 daytime
unlimited e&w at 6pm
cid, vm, 500 txt
unlimited incoming calls
100 long distance

all in for 31$

That's exactly what I'm looking for. Great price too !

[12senators12]

Hey Guys, I really need your help on this one !!

I ordered the iphone last week, and called in to see when it would come in. I mentioned I was looking to replace my R2R and upgrade to a 6gig which are both 5$ credits.

She than mentioned that my bill that I finalized at 49.97 was now $57 (all figures after tax and system access fee) because they could not give me more than 20$ off in credits, and that I was going to get a notice in the mail about the changes, even though I finalized the deal at 49.97. Does this make any sense?

I orginally had

250 daytime
unlimited weekends free after 6
2500 text
R2R
voicemail/caller id
100long distance
500 mb

for 49.97

NOW:mad:

250 daytime
unlimited weekends free after 6
2500 text

voicemail/caller id
100long distance
500 mb

for 53.00


What do I do...I was speaking to customer relations..

[Jonavin]

You can't trade your R2R credit for a data credit. The R2R is a feature credit and the minute you remove the feature you lose the credit. So I would've just left it.

[bluevektor]

Hey Guys, I really need your help on this one !!

I ordered the iphone last week, and called in to see when it would come in. I mentioned I was looking to replace my R2R and upgrade to a 6gig which are both 5$ credits.

She than mentioned that my bill that I finalized at 49.97 was now $57 (all figures after tax and system access fee) because they could not give me more than 20$ off in credits, and that I was going to get a notice in the mail about the changes, even though I finalized the deal at 49.97. Does this make any sense?

I orginally had

250 daytime
unlimited weekends free after 6
2500 text
R2R
voicemail/caller id
100long distance
500 mb

for 49.97

NOW:mad:

250 daytime
unlimited weekends free after 6
2500 text

voicemail/caller id
100long distance
500 mb

for 53.00


What do I do...I was speaking to customer relations..

I'm somewhat confused about your plan and credits. You have a $20 base voice plan, $10 retention VP, and $25 data for a total of $55. It is true that they can technically only give you $20 worth of monthly credits. But even at $20 credit, your plan would be $35+SAF/911/tax, which would be ~$45.

I would guess that the new plan has $15 worth of credit for a total of $40+SAF/911/tax = ~53...

It would be helpful to know exactly what they are giving you credit for. You're definitely not over the $20 monthly credit limit so I'm not sure what their problem is. Perhaps you got a bad rep this time around?

[Jonavin]

I'm somewhat confused about your plan and credits. You have a $20 base voice plan, $10 retention VP, and $25 data for a total of $55. It is true that they can technically only give you $20 worth of monthly credits. But even at $20 credit, your plan would be $35+SAF/911/tax, which would be ~$45.

I would guess that the new plan has $15 worth of credit for a total of $40+SAF/911/tax = ~53...

It would be helpful to know exactly what they are giving you credit for. You're definitely not over the $20 monthly credit limit so I'm not sure what their problem is. Perhaps you got a bad rep this time around?

You forgot to add the $5 for 6pm, unless that's a student discount credit instead of a monthly credit. That means another $5 credits to subtract that out.

I find the 6pm thing really gets in the way of getting good deals. None of the plans I negotiated actually has this. Instead I went for R2R, unlimited incoming and bonus minutes... all of which covers more than the two hours the 6pm would offer and does not need any monthly credits.

[bluevektor]

You forgot to add the $5 for 6pm, unless that's a student discount credit instead of a monthly credit. That means another $5 credits to subtract that out.

I find the 6pm thing really gets in the way of getting good deals. None of the plans I negotiated actually has this. Instead I went for R2R, unlimited incoming and bonus minutes... all of which covers more than the two hours the 6pm would offer and does not need any monthly credits.

Oh I didn't know 6 pm thing was MSF. For some reason I thought it was a feature credit. Is it only a feature credit if you go the student route?

[12senators12]

I'm somewhat confused about your plan and credits. You have a $20 base voice plan, $10 retention VP, and $25 data for a total of $55. It is true that they can technically only give you $20 worth of monthly credits. But even at $20 credit, your plan would be $35+SAF/911/tax, which would be ~$45.

I would guess that the new plan has $15 worth of credit for a total of $40+SAF/911/tax = ~53...

It would be helpful to know exactly what they are giving you credit for. You're definitely not over the $20 monthly credit limit so I'm not sure what their problem is. Perhaps you got a bad rep this time around?

The thing is, I had already finalize the deal. Are they allowed to switch it?

[bluevektor]

The thing is, I had already finalize the deal. Are they allowed to switch it?

If they say that you're over the allowed number of credits, then yes they can 'audit' you and remove some credits. It has been known to happen on occasion. Although I still don't think you were over the limit...

[Jonavin]

The thing is, I had already finalize the deal. Are they allowed to switch it?

When another rep touches your account anything can happen. This is why once I get the plan to something I'm happy with I just leave it. Also, don't assume it's exactly as they told you until you actually see it on a bill.

I've had deals that didn't turn out the way I thought it went. Unfortunately, there's nothing you can do if the original rep that made the offer didn't have all the proper notes in your account to make your deal legit.

250 daytime >> $20
unlimited weekends free after 6 >> $5
2500 text >> VP $10
R2R >> $5 - $5 credit
voicemail/caller id >> part of VP
100long distance >> always free
500 mb >> $25
= $20 + $5 + $10 + $25 = $60+SAF+tax before credits
To get that to $35+SAF+tax = $47.97, you need $25 worth of monthly credits, and that's more than the $20 base plan.

[ephdub]

Hey all,

I called up retentions 2 months ago and was told that my price plan would be $55 a month plus tax. I had the gentleman notate my account. A month ago, I had to call up retentions again because my price plan on the bill was completely out of wack.

The second retentions rep had no idea how the first retentions rep got my bill to be $55 plus tax. The second retentions rep acknowledges I should be paying $55 a month and sees the notation but the best she said could do, is $57 plus tax. I agreed to this and had the rep notate my account to ensure that this would not happen again. Now a month has passed and my bill is now $62 a month plus tax.

I called up normal customer service and they see the notations on my account and says I SHOULD be paying $57 a month. I talked to a retentions rep soon afterwards and they tell me they see the notation and the best they could do is offer me a $5 credit towards my long distance (the $5/1000 LD mins) but when she (the third retentions rep) tried to apply it, she says my account is "max-ed" out in credits and I'll need to talk to a manager to see how they can deal with it. I talk to a manager 2 days later and they said that they acknowledge that I should be paying $57 a month and the only way that she knows how to get my plan to that price is if I remove my R2R and unlimited incoming in order to reach that price point.

Now the questions is, am I stuck at at paying this higher price point or should I escalate this further? I'm hoping the omnipotent bubble.tea will know the answers :D

Any help and information is appreciated!
- ephdub

(I left out my plan details on purpose)

[jimmy025]

i callled retention nd was offer a $20 retention plan
250 minutes
free caller id
evening @ 9

i told the rep that i was a student and was wondering if i could get the evening at 6pm, she said no because it is a retention plan. is she right? also, could i get more for $20?.

[surfguy17]

Hi guys, newbie here
Got offered bythe retention center on this plan today:
- 500 mins any time
- Caller ID, conference and call waiting
- 500 text messages
- 100 mins canadian LD
- R2R
- unlimited call after 6pm (weekend and weeknight)

added
$15 data plan (150mb)

Credit
$5

All together $25+SAF+911+tax=$36

Tried to get the iphone 3gs but the 2nd rep said no cause the new 3gs require a higher price data plan. What do you guys think? Thanks.

wow thats exactly what im looking for. minus the r2r. how did u end up getting this? also to get the 150mb for $15 do u have to be on contract or can u get it if ur month-month?

[bluevektor]

i callled retention nd was offer a $20 retention plan
250 minutes
free caller id
evening @ 9

i told the rep that i was a student and was wondering if i could get the evening at 6pm, she said no because it is a retention plan. is she right? also, could i get more for $20?.

Yeah we've heard that a few times in this thread. However, some RFDers have been able to get the student credit applied to their retention plans. It all depends on the rep. The official policy is that the early evenings for students is only for "in-market" plans, but their system does allow it to be applied in some form or another to retention plans. YMMV as always :)

You should be able to get more for $20 as well. EW @ 8 pm should be doable, as well as R2R and 100 LD min. Try for at least a couple of these options if not all of them. And you may want to add some texting if your friends send you text msgs as Rogers is now charging for incoming texts if you don't have a plan. If you ask nicely for the lowest texting option they have, they might even give you credit for it.

[wchengw]

Hey all,

I called up retentions 2 months ago and was told that my price plan would be $55 a month plus tax. I had the gentleman notate my account. A month ago, I had to call up retentions again because my price plan on the bill was completely out of wack.

The second retentions rep had no idea how the first retentions rep got my bill to be $55 plus tax. The second retentions rep acknowledges I should be paying $55 a month and sees the notation but the best she said could do, is $57 plus tax. I agreed to this and had the rep notate my account to ensure that this would not happen again. Now a month has passed and my bill is now $62 a month plus tax.

I called up normal customer service and they see the notations on my account and says I SHOULD be paying $57 a month. I talked to a retentions rep soon afterwards and they tell me they see the notation and the best they could do is offer me a $5 credit towards my long distance (the $5/1000 LD mins) but when she (the third retentions rep) tried to apply it, she says my account is "max-ed" out in credits and I'll need to talk to a manager to see how they can deal with it. I talk to a manager 2 days later and they said that they acknowledge that I should be paying $57 a month and the only way that she knows how to get my plan to that price is if I remove my R2R and unlimited incoming in order to reach that price point.

Now the questions is, am I stuck at at paying this higher price point or should I escalate this further? I'm hoping the omnipotent bubble.tea will know the answers :D

Any help and information is appreciated!
- ephdub

(I left out my plan details on purpose)


NOW I am super curious on your plan details. LOL:lol:

[jasperlin]

help anyone????
does anyone have any tips on negotiating with rogers and not renewing my contract???

current plan is
200 min $20
eve/wkd 6pm $5
call display $8
100 text $3
rogers to rogers $5
CREDIT $5 (probably for evening and weekend)
CREDIT $5 (rogers to rogers to end in 4 days!!)
911 $0.50
SAF $6.95

Total $43.06 after tax.

can anyone help me? i want to wait to see what telus has in store after they upgrade themselves to gsm so i dont want to renew contract.

HELP ME!!!!!!!!!!!!!!

[Jonavin]

You will lose your credits if you don't resign a contract. Plan and simple. There are very few options for month to month. Most of the retention options require a contract of some sort.

[12senators12]

Hey all,

I called up retentions 2 months ago and was told that my price plan would be $55 a month plus tax. I had the gentleman notate my account. A month ago, I had to call up retentions again because my price plan on the bill was completely out of wack.

The second retentions rep had no idea how the first retentions rep got my bill to be $55 plus tax. The second retentions rep acknowledges I should be paying $55 a month and sees the notation but the best she said could do, is $57 plus tax. I agreed to this and had the rep notate my account to ensure that this would not happen again. Now a month has passed and my bill is now $62 a month plus tax.

I called up normal customer service and they see the notations on my account and says I SHOULD be paying $57 a month. I talked to a retentions rep soon afterwards and they tell me they see the notation and the best they could do is offer me a $5 credit towards my long distance (the $5/1000 LD mins) but when she (the third retentions rep) tried to apply it, she says my account is "max-ed" out in credits and I'll need to talk to a manager to see how they can deal with it. I talk to a manager 2 days later and they said that they acknowledge that I should be paying $57 a month and the only way that she knows how to get my plan to that price is if I remove my R2R and unlimited incoming in order to reach that price point.

Now the questions is, am I stuck at at paying this higher price point or should I escalate this further? I'm hoping the omnipotent bubble.tea will know the answers :D

Any help and information is appreciated!
- ephdub

(I left out my plan details on purpose)

Ugh I'm essentially going through the exact same thing, just with different figures, Its extremely frustrating! Can anyone help us out?

[seL]

help anyone????




Good luck getting anything decent without renewing; it's part of the game. If you want the great deals, you have to show some commitment. Realistically though you shouldn't be worrying about extending your contract if you get a good deal. I mean if you end up getting what you want, why would an extension matter?

Even if something cheaper from a competitor comes up down the road you already know that you can pretty much get Rogers to match/beat it...with an extension of course.

[azncapcom]

I screwed up really hard today guys. as i said i needa to call today b/c it was the last day on my monthly bill and i wanted the new plan starting tmw, instead of waiting another month.

So wat i was offered was:
250 day time, 100 LD
unlim eve @6, unlim incoming,
vm/CID/2500 text

for 27.45 + tax.. this is on a 2 or 3 yr term....
so of course i tried to see if i could get a good data on it.
As most of the other ppl here were able to get the $15 data for only $5...

i tried for an hour, no budge on it, she said solid 15 no discount off it.
NOW that forced me to not be able to get the phone i wanted (nokia e71) because i had no data, there was no way im going to pay 15 full for 150mb.

so she offered me a LG Xenon instead (not a smartphone) free of charge. Does anyone know if this is a decent phone? if not, wat other non smartphone should i get from them.

Also now that i already signed the contract, if i call in again next week do you think they will give me the data i wanted for cheaper with another rep? or will they not budge at all since i signed the contract already?

[Jonavin]

Ugh I'm essentially going through the exact same thing, just with different figures, Its extremely frustrating! Can anyone help us out?

I think you have to post your plans and credit before anyone can digest and provide any opinion.

[Jonavin]

I screwed up really hard today guys. as i said i needa to call today b/c it was the last day on my monthly bill and i wanted the new plan starting tmw, instead of waiting another month.

So wat i was offered was:
250 day time, 100 LD
unlim eve @6, unlim incoming,
vm/CID/2500 text

for 27.45 + tax.. this is on a 2 or 3 yr term....
so of course i tried to see if i could get a good data on it.
As most of the other ppl here were able to get the $15 data for only $5...

i tried for an hour, no budge on it, she said solid 15 no discount off it.
NOW that forced me to not be able to get the phone i wanted (nokia e71) because i had no data, there was no way im going to pay 15 full for 150mb.

so she offered me a LG Xenon instead (not a smartphone) free of charge. Does anyone know if this is a decent phone? if not, wat other non smartphone should i get from them.

Also now that i already signed the contract, if i call in again next week do you think they will give me the data i wanted for cheaper with another rep? or will they not budge at all since i signed the contract already?

That plan looks like you already have $15 worth of monthly plan credits. Most reps won't even let to match the base plan value of $20, the ones that do won't go over it. Realistically you can only get $5 off the $15 data plan.

[ephdub]

NOW I am super curious on your plan details. LOL:lol:

Haha. I did that in case there are some rogers reps reading this and can logically figure out who i am. I don't have anything special >:(

[bluevektor]

I screwed up really hard today guys. as i said i needa to call today b/c it was the last day on my monthly bill and i wanted the new plan starting tmw, instead of waiting another month.

So wat i was offered was:
250 day time, 100 LD
unlim eve @6, unlim incoming,
vm/CID/2500 text

for 27.45 + tax.. this is on a 2 or 3 yr term....
so of course i tried to see if i could get a good data on it.
As most of the other ppl here were able to get the $15 data for only $5...

i tried for an hour, no budge on it, she said solid 15 no discount off it.
NOW that forced me to not be able to get the phone i wanted (nokia e71) because i had no data, there was no way im going to pay 15 full for 150mb.

so she offered me a LG Xenon instead (not a smartphone) free of charge. Does anyone know if this is a decent phone? if not, wat other non smartphone should i get from them.

Also now that i already signed the contract, if i call in again next week do you think they will give me the data i wanted for cheaper with another rep? or will they not budge at all since i signed the contract already?

My sister got the Xenon about 3 weeks ago. She has been very happy with it so far. The keyboard is excellent for typing and the touchscreen is decent. We just put an invisible shield on it and it looks pretty good still. Hope that helps some.

[drhorrible]

Also, because I am using $20 worth of credits already, would my chances of asking for the student promotion of early evenings be pointless as I see you guys are having that discussion here and wasn't sure if I should ask or not.


no, you have an in-market plan and hence are entitled to the free 6pm evenings, and you should be able to get them added with no difficulty. the problem many people in this thread (myself included) are having is that the $20 250 daytime minutes/8pm evenings plan is not an in-market plan, and hence is ineligible.

[tnguyenviet]

Hey guys; I have read many posts so far but I just want to get a quick run down on someones who been thru retentions enough time to know whats realistic and easier to get.

I want to know , if I was looking for $30~32 after tax and fees, what could I get realistically and easily?( I know , no data plan , just voice )

Thanks.

edit::
Right now I have:
250 + e/w @ 8
R2R
CID
2500 TEXT (not bundled with CID)

for $36 after tax.

[azncapcom]

Also one thing i should ask, i already had my htc tytn for 2 years now. rogers is giving me the lg xenon on my 3 yr retention plan. should i stick with my tytn and sell the xenon or vice versa?

[Guess_11]

Hows this plan? I signed a while ago.

250 daytime
unlimited e&w at 6pm
cid, vm, 500 txt
unlimited incoming calls
100 long distance

all in for 31$

Possible to add R2R for free in this plan?

[azncapcom]

Hey guys; I have read many posts so far but I just want to get a quick run down on someones who been thru retentions enough time to know whats realistic and easier to get.

I want to know , if I was looking for $30~32 after tax and fees, what could I get realistically and easily?( I know , no data plan , just voice )

Thanks.

edit::
Right now I have:
250 + e/w @ 8
R2R
CID
2500 TEXT (not bundled with CID)

for $36 after tax.

i just got this from retentions yesterday (although it was offered a week ago)
250, 100LD
e/w @6
unlim incoming
vm,CID,2500 text
$31 tax in.

couldnt get them to give me a good deal on data. so had to settle for just voice. (dont really need data, but if i could get it for $15-10 credit = $5 for the 150mb why now right) except i failed miserably.
nts: dont call on mondays.

[Crisqo]

Can you go into retail locations to get these deals? Or do you have to call in ?

[Mulder and Scully]

i just got this from retentions yesterday (although it was offered a week ago)
250, 100LD
e/w @6
unlim incoming
vm,CID,2500 text
$31 tax in.

couldnt get them to give me a good deal on data. so had to settle for just voice. (dont really need data, but if i could get it for $15-10 credit = $5 for the 150mb why now right) except i failed miserably.
nts: dont call on mondays.

That's the typical $30-ish plan retentions offers. I've got that one about 18 months ago and the only difference is that back in 2007 Rogers was offering 125 texts instead of 2500.

You can add the retentions $15/150mb data plan, but that one isn't eligible for the iPhone 3GS $199/$299 pricing.

[Havo]

Can you go into retail locations to get these deals? Or do you have to call in ?

You have to call in

[leafsrule99]

hey guys...if i have the early evenings option that start at 6pm...is it till 7am or 8am?

because i thought it used to be 6pm to 8am...but on my last bill i incurred a lot of charges between 7am-8am

[TripleHelix]

hey guys...if i have the early evenings option that start at 6pm...is it till 7am or 8am?

because i thought it used to be 6pm to 8am...but on my last bill i incurred a lot of charges between 7am-8am

It's 7am I believe

[Havo]

It's 7am I believe

Yup... its 7am

[Havo]

Oh I didn't know 6 pm thing was MSF. For some reason I thought it was a feature credit. Is it only a feature credit if you go the student route?

Yes its a feature credit if u go the student route... but I believe they only give you that for in-market plans.

[daftpooky]

hey guys...if i have the early evenings option that start at 6pm...is it till 7am or 8am?

because i thought it used to be 6pm to 8am...but on my last bill i incurred a lot of charges between 7am-8am

ITS ONLY TILL 7 AM. sorry caps.

[ttothel]

i dont know if this is off topic of not but could some1 reccomend a really cheap rogers plan, i heard about a 17.50 one?

[tnguyenviet]

That's the typical $30-ish plan retentions offers. I've got that one about 18 months ago and the only difference is that back in 2007 Rogers was offering 125 texts instead of 2500.

You can add the retentions $15/150mb data plan, but that one isn't eligible for the iPhone 3GS $199/$299 pricing.

Is the $15 retentions plan well known? Will they know about it if asked around the edges? If I could receive a 8 or 10$ credit on that, that would be awesome.

[captawesom3]

Is the $15 retentions plan well known? Will they know about it if asked around the edges? If I could receive a 8 or 10$ credit on that, that would be awesome.

If you mention the $15 150mb plan, they will know what your talking about, and if you didn't max out your monthly plan credits then for sure you can get a credit on some of it, right now I'm only paying $5 for my 150mb plan. So try it out.

[thusnani]

i dont know if this is off topic of not but could some1 reccomend a really cheap rogers plan, i heard about a 17.50 one?

Thats the EPP Plan. I have it, I got it back in Sept 09. I tried getting an extra line with the same deal, but they don't have that deal anymore. Sorry!

[ahbitheman]

If you mention the $15 150mb plan, they will know what your talking about, and if you didn't max out your monthly plan credits then for sure you can get a credit on some of it, right now I'm only paying $5 for my 150mb plan. So try it out.

Theres a max on the monthly plan credits you can get?! Right now I'm on a retention plan that has 5-6 credits totally $39.95 - $46.95 (I have yet to confirm the 6th credit of 7 dollars until next bill) and I have the typical 250 DT, unlimited e/w after 8pm, unlimited text, incoming, VM, CID, 100 LD, and 6 gb plan. When I start school in September there will be wifi like everywhere and so Im thinking I should drop the data plan to maybe replace it with a 500mb or 150 mb plan. Have people been able to credit the 500mb or even 6 gb plan? My bill after taxes is like $51 (if i include that 6th credit) after fees and taxes.

I know I wont need 6 gbs for the next 8 months

[mr_yellow]

Typically retentions will only give you credits up to 50% of your total monthly plan. So if you pay $20, you can realistically only get $20 worth of freebies.. Like $5 free early evenings, and $10 free value pack and $5 free r2r... Try to get an extra credit for LD or whatever and they won't budge... If you do happen to get the credit such that Credits > how much you pay, then your account will be flagged to be audited...

[leafsrule99]

thanks for the info on the early evening option...
Also do you guys know if I will be out of the country. going to japan for a few week...I pay rogers for callforwarding will it forward calls from my local toronto number to a japanese cellphone number that i will have there?

[bluevektor]

thanks for the info on the early evening option...
Also do you guys know if I will be out of the country. going to japan for a few week...I pay rogers for callforwarding will it forward calls from my local toronto number to a japanese cellphone number that i will have there?

Well I would doubt it, but you should probably call Rogers and ask them yourself. For some reason, I don't think call forwarding minutes can be LD, let alone international, but it never hurts to ask!

[Jonavin]

You'll be paying 78 cents/minute to forward calls to mobiles in Japan. If you pay for a $7/month special rate, it's 39 cent to a mobile in Japan.

It isn't worth it. I would just setup a voip forwarder with voip.ms or some other provider (check which one has the best rate to Japan). It'll cost you at most 15 cents/minute. Even then you have to decide whether you want to do this or just let everybody know what your Japan mobile number is in case they need to reach you.

[Tiger_Shark]

Long time reader, first time poster

Just renew 3 year contract with Rogers today.
This is my plan,

250 daytime
Unlimited Evening/Weekend starts @ 6PM
Unlimited Incoming
2500 Text Message, Call Display, Voice Mail
6 GB Data

45.50 + Tax

iPhone 3GS 16GB for $199 (no activation fee)

With Rogers for 3 years, first time HUP

Not the best plan out there, but I am really happy with it. :lol:

What do you guys think?

Anyone?

[Jonavin]

Looks like $27 worth of monthly credits + another $10 for incoming. You're not going to get much better. You're practically getting the 6GB data for free.

[tnguyenviet]

Anyone think getting a $7 credit off the "vision unltd. browsing plan" is possible?
I am looking to negotiate and HUP for a Xperia and that was the minium req.: to obtain a plan with that vision addon.

Would it be possible to get it for free ; or has anyone received it for free before?

Thanks.

[tomtomtom]

i got a 50MB blackberry data for $15 from robbers.:D

[LDN2012]

i got a 50MB blackberry data for $15 from robbers.:D

50MB? thats not that good lol

[tomtomtom]

50MB? thats not that good lol

It beats having an officially crippled email plan.

[shopper-X]

i got a 50MB blackberry data for $15 from robbers.:D

50MB? thats not that good lol

I thought it was 150MB for $15 through retentions, not 50MB.

[captawesom3]

I thought it was 150MB for $15 through retentions, not 50MB.

it is 150mb, you just have to tell them to add that and then after wards ask them to add a code to make it work for blackberries, im using the 150mb plan for $15 on my bb 8900

[khaki]

That s a very good plan. I think you are getting around $30 credits back



Originally Posted by Tiger_Shark View Post
Long time reader, first time poster

Just renew 3 year contract with Rogers today.
This is my plan,

250 daytime
Unlimited Evening/Weekend starts @ 6PM
Unlimited Incoming
2500 Text Message, Call Display, Voice Mail
6 GB Data

45.50 + Tax

iPhone 3GS 16GB for $199 (no activation fee)

With Rogers for 3 years, first time HUP

Not the best plan out there, but I am really happy with it.

What do you guys think?

[surfguy17]

to get the 150mb for $15 do u have to be on contract or can u get it if ur month-month?

so can anyone help wit this situation?

[captawesom3]

so can anyone help wit this situation?

Um as I was told there is an ECF on the 150mb $15 plan so I'm assuming there is a contract that you have to sign with the 150mb plan, because of the ECF

[2swole]

Hi all, I'm in a little bit of a predicament here and would appreciate some help.

Currently, my cell phone plan is being paid for by my dad. He's been a long-time Rogers customer and we have digital cable, internet, 2 landlines and 3 cell phones under his single, monthly account.

My cell phone contract (currently being paid for by him under his account) has expired a few months ago. I need to start paying for my own account and need to negotiate a new contract for myself.

To give you some more background, my cell phone is ancient (I'm not very tech. savvy) and is long overdue for a free upgrade (probably could have gotten one 1-2 years ago). However, since my contract is up and I need to start paying myself (dad will no longer pay), I'd like to get with the times and get a blackberry storm/bold or Iphone 3g, along with a new contract and data plan at an affordable price instead.

My question is how should I approach this? Here are the options I can think of:

- Do I call retentions pretending to be my dad canceling my account, and then negotiate from scratch later myself?

- Do I call retentions pretending to be my dad, wanting to transfer my current account he's paying for, and then negotiating myself after it's been transferred?

- Do I call pretending to be my dad, negotiating an extension on my behalf, and then transferring it to myself later?

- Or do I call being myself and tell them my dad is going to cancel my account, but I want to negotiate something in advance first?


FYI - my current plan under my dad's account is:

200 daytime/unlimited eve/wkds plan - $20.00
voicemail - $7.00
call display w/ name display - $8.00
9.11 emergency access fee - $.50
system access fee - $6.95
(was also charged $19.35 for 129 received txt messages and $12.30 for 82 text messages sent this past month)

If anyone would be kind enough to let me know what steps to take, it would be very much appreciated.

Thank you in advance!!

[Pro]

Just got off the phone with retentions.

What I had
250mins - $25
Eve/weekends starting from 6pm
Rogers to rogers - $5
Essential value pack (75txt + VM) - $7
CID - $8
+ SAF & taxes

credits
monthly cr $5
r2r cr $5
cid cr $8

all in
about $45

NOW
250mins -$25
eve/weekends starting @ 6pm
Rogers to Rogers - $5
CID/VM/2500txt - $10
6GB - $30
+ SAF & taxes

credits
monthly cr $5
data cr $10 (I think it's a data credit)
r2r cr $5

all in
about $65

I tried asking about a new Iphone 3GS and the rep said I wasn't eligible because I'm on a retentions plan and it isn't in the $100/monthly range. Weird! I was told I have to wait another year before I can do a HUP. That really sucks.

I did accept the deal because the rep said the next rep may not give me the $10 credit. I was also told I can get rid of the data within 30 days without penalty.

Can this "deal" be better??

I may just jump to telus afterall.

EDIT: I didn't call in saying I wanted to cancel. I just stated the current plan I have right now isn't working out too well for me. I did get a really nice rep and I kept trying to ask for credits but there was only so much she could do because I can't have more credits then base monthly plan.

My next line of action may be to call back tomorrow and state some deals from Bell/Telus or just say I want to cancel.

[surfguy17]

Um as I was told there is an ECF on the 150mb $15 plan so I'm assuming there is a contract that you have to sign with the 150mb plan, because of the ECF


weird i called customer relations n they said i didnt need a contract n could go month-month. was the rep right?

[davedarave10]

Has ANYBODY been able to get retentions to lower the price of the Nokia N95 8G?

Futureshop and The Source are giving it away for free so as long as you (a)sign a 3yr contract and (b) are a new customer

I had retentions quote me for 300'ish plus admin fee which is ridiculous

[captawesom3]

Has ANYBODY been able to get retentions to lower the price of the Nokia N95 8G?

Futureshop and The Source are giving it away for free so as long as you (a)sign a 3yr contract and (b) are a new customer

I had retentions quote me for 300'ish plus admin fee which is ridiculous

Are you HUPing to a N95? because it will be cheaper that way, and did you tell them that FS and TS is giviing them for free?

[can't get 'nough dealz]

Has ANYBODY been able to get retentions to lower the price of the Nokia N95 8G?

Futureshop and The Source are giving it away for free so as long as you (a)sign a 3yr contract and (b) are a new customer

I had retentions quote me for 300'ish plus admin fee which is ridiculous

it would make sense to HUP to an iphone, sell and buy the n95

[davedarave10]

Are you HUPing to a N95? because it will be cheaper that way, and did you tell them that FS and TS is giviing them for free?

I am HUP'ing, with one year left on my contract, and willing to sign a new 3yr

but this is Robbers afterall lol

and yes, i did tell them about fs and ts's deal
the response i got was they give new customers the benefit of the doubt that they will give rogers more money in the long run, compared to what i pay them per month

but im sure somebody has gotten a deal off retentions for this phone..i only spoke to one rep today

[azncapcom]

i wanted to get an e71 from rogers on contract, but they wont give it to me unless i get a data plan. i tried to get the $15 one, but then there is a ECF of $100. i didnt like the fact she wouldnt budge on the credit of the $15 for 150mb.

i wanted to know if i get the regular lets say $30/6gb, or even more regular $25 for 500mb is there an ECF on those? if not then i can get that data plan and then get the phone and cancel the data?

[bluevektor]

i wanted to get an e71 from rogers on contract, but they wont give it to me unless i get a data plan. i tried to get the $15 one, but then there is a ECF of $100. i didnt like the fact she wouldnt budge on the credit of the $15 for 150mb.

i wanted to know if i get the regular lets say $30/6gb, or even more regular $25 for 500mb is there an ECF on those? if not then i can get that data plan and then get the phone and cancel the data?

The data ECF is the same for all of the data plans whether it's 150 mb, 500 mb or 6 gb; namely $100. The only benefit to getting the cheapest possible data plan is the amount you'll pay in pro-rated days. i.e. it's cheaper to pay for a couple days on the $15 plan than it is if you were on the $30 plan.

[Retardical_Sam]

What I have:

250 weekday minutes & 125 texts (included in the weekday minutes package) ($20)
-$10 monthly credit
U/L E/W at 6:00 PM ($5)
Unlimited Incoming ($10)
-$10 u/l incoming credit
Rogers to Rogers ($5)
-$5 R2R credit
$12 value pack (VM, CID etc)
+SAF, Taxes = 38.58

I'm pretty happy with that, but I want to get an HTC Magic with a data plan. Called tonight, and the best they offered me was the phone for $114 (weird number) and the rep said he could move me to the $10 retentions pack instead of the $12, which I'm happy with, and add another $5 credit on the account, but can't do more than that in terms of a data discount. That puts me at either $52.45 + tax (but no SAF) for 500 MB, or $57.45 + tax (no SAF) for 6GB.

From what it sounds like here, though, people have been getting better deals, so I might call back and see if I can get the SAF waived or something. I dunno, anyone think I have it good enough and shouldn't press for more?

[azncapcom]

I was offered the LG Xenon for free with 3 years. but i really want the E71.

they offered me the E71 for $55 but it needs data plan obviously, if i get the E71 and cancel the data i pay $100 in ECF.

So do you guy and girls think its worth it to pay $155 more for an Nokia E71 vs. LG Xenon?

[shopper-X]

Hi all, I'm in a little bit of a predicament here and would appreciate some help.

Currently, my cell phone plan is being paid for by my dad. He's been a long-time Rogers customer and we have digital cable, internet, 2 landlines and 3 cell phones under his single, monthly account.

My cell phone contract (currently being paid for by him under his account) has expired a few months ago. I need to start paying for my own account and need to negotiate a new contract for myself.

To give you some more background, my cell phone is ancient (I'm not very tech. savvy) and is long overdue for a free upgrade (probably could have gotten one 1-2 years ago). However, since my contract is up and I need to start paying myself (dad will no longer pay), I'd like to get with the times and get a blackberry storm/bold or Iphone 3g, along with a new contract and data plan at an affordable price instead.

My question is how should I approach this? Here are the options I can think of:

- Do I call retentions pretending to be my dad canceling my account, and then negotiate from scratch later myself?

- Do I call retentions pretending to be my dad, wanting to transfer my current account he's paying for, and then negotiating myself after it's been transferred?

- Do I call pretending to be my dad, negotiating an extension on my behalf, and then transferring it to myself later?

- Or do I call being myself and tell them my dad is going to cancel my account, but I want to negotiate something in advance first?


FYI - my current plan under my dad's account is:

200 daytime/unlimited eve/wkds plan - $20.00
voicemail - $7.00
call display w/ name display - $8.00
9.11 emergency access fee - $.50
system access fee - $6.95
(was also charged $19.35 for 129 received txt messages and $12.30 for 82 text messages sent this past month)

If anyone would be kind enough to let me know what steps to take, it would be very much appreciated.

Thank you in advance!!

I would re-negotiate while under your fathers account so the years of service give you a better deal. After you get you ideal plan and price point accept the offer. Once the new plan is active do a transfer of responsibility (ToR) to your name. This is all contingent on a credit check on you. Even if the plan is effective that day, wait a day to do the ToR.

Do HUP's on all the lines under the account holder as the HUP revenue resets after even one account HUP.

To get any smartphone at reasonable price you need to get a data plan and the cheapest right now is $15 for 150mb from retentions. Not sure if the $30 for 6GB is still offered.

The $10 Retentions Value Package includes Caller ID w/Name display, Voice Mail, and 2500 sent text messages. Incoming is free if you have a text plan.
So with the $15 for 150mb and $10 Retentions VP that is $25 per month for the add-ons. Not sure what you need for voice and other features like incoming, R2R or network calling, WN/WE start time, etc.

Pretty sure they will swing some credits on all these things.

[Retardical_Sam]

What I have:

250 weekday minutes & 125 texts (included in the weekday minutes package) ($20)
-$10 monthly credit
U/L E/W at 6:00 PM ($5)
Unlimited Incoming ($10)
-$10 u/l incoming credit
Rogers to Rogers ($5)
-$5 R2R credit
$12 value pack (VM, CID etc)
+SAF, Taxes = 38.58

I'm pretty happy with that, but I want to get an HTC Magic with a data plan. Called tonight, and the best they offered me was the phone for $114 (weird number) and the rep said he could move me to the $10 retentions pack instead of the $12, which I'm happy with, and add another $5 credit on the account, but can't do more than that in terms of a data discount. That puts me at either $52.45 + tax (but no SAF) for 500 MB, or $57.45 + tax (no SAF) for 6GB.

From what it sounds like here, though, people have been getting better deals, so I might call back and see if I can get the SAF waived or something. I dunno, anyone think I have it good enough and shouldn't press for more?

Come to think of it more, I think I'll just drop the early e/w at 6:00PM - the default is 8:00 PM, right? I can spare two hours every week night, and if I need to have a long call, I can just ask that person to call me back so it counts under the u/l incoming. =) That would free up another $5 in savings right there.

[helphelp911]

Can i get iphone 3gs with $15 - 150mb data plan + $20 plan?


thanks

[Retardical_Sam]

Can i get iphone 3gs with $15 - 150mb data plan + $20 plan?


thanks

Probably, as long as you're doing a HUP at retentions, and not a new contract, because the $15 150mb is a retentions plan methinks.

[cmr140]

Probably, as long as you're doing a HUP at retentions, and not a new contract, because the $15 150mb is a retentions plan methinks.

How easy is it to get the data plan for 15$, do I just ask them (how long has it been available in their system). I am doing a hardware upgrade to a 3gs. Thank you.

[captawesom3]

How easy is it to get the data plan for 15$, do I just ask them (how long has it been available in their system). I am doing a hardware upgrade to a 3gs. Thank you.

its not hard, just mention it and they'll give it to you.

[vittycent]

I've been told the the $15 for 150MB is not available for the 3GS. Might be dependent on the rep

[Pro]

Just got off the phone with retentions.

What I had
250mins - $25
Eve/weekends starting from 6pm
Rogers to rogers - $5
Essential value pack (75txt + VM) - $7
CID - $8
+ SAF & taxes

credits
monthly cr $5
r2r cr $5
cid cr $8

all in
about $45

NOW
250mins -$25
eve/weekends starting @ 6pm
Rogers to Rogers - $5
CID/VM/2500txt - $10
6GB - $30
+ SAF & taxes

credits
monthly cr $5
data cr $10 (I think it's a data credit)
r2r cr $5

all in
about $65

I tried asking about a new Iphone 3GS and the rep said I wasn't eligible because I'm on a retentions plan and it isn't in the $100/monthly range. Weird! I was told I have to wait another year before I can do a HUP. That really sucks.

I did accept the deal because the rep said the next rep may not give me the $10 credit. I was also told I can get rid of the data within 30 days without penalty.

Can this "deal" be better??

I may just jump to telus afterall.

EDIT: I didn't call in saying I wanted to cancel. I just stated the current plan I have right now isn't working out too well for me. I did get a really nice rep and I kept trying to ask for credits but there was only so much she could do because I can't have more credits then base monthly plan.

My next line of action may be to call back tomorrow and state some deals from Bell/Telus or just say I want to cancel.

Any input on how I should go about making this better? I'm not sure what approach I should bring to the table. I would really like to get the 10$ credit towards the CID/VM/txt pack and a new iphone 3gs. If I could get my plan to about 55 taxes and all that would be ideal.

[goflamesgo]

Is there a feature credit for any texting plan? I know there is one for Caller ID and another for Voicemail. Right now I have a data and text block on the account but I need text, but don't want to pay an additional $3 for the basic text messaging one.

I've been offered the $10 Value Pack for CID, VM and 2500 text, but the rep can't replace my current CID credit with a monthly plan credit to offset the cost.

[Pro]

Is there a feature credit for any texting plan? I know there is one for Caller ID and another for Voicemail. Right now I have a data and text block on the account but I need text, but don't want to pay an additional $3 for the basic text messaging one.

I've been offered the $10 Value Pack for CID, VM and 2500 text, but the rep can't replace my current CID credit with a monthly plan credit to offset the cost.


Seems we are in a similar situation. I wastold the samething. I previously had a CID credit of 8$ and switched over to the value pack mentioned above but can't get a credit for it. I have seen others with this value pack credit so I know it's possible.

[stugautz]

I just called in stating that I want to cancel my phone. I'm on a corporate plan right now so they transferred me right away to the Business Solutions line. I said I wanted to cancel my phone they asked why and I told them I was getting a better rate with Telus. The rep then told me I can cancel my rogers phone directly from Telus. At that point I ended the call. Is that normal?

[bluevektor]

Is there a feature credit for any texting plan? I know there is one for Caller ID and another for Voicemail. Right now I have a data and text block on the account but I need text, but don't want to pay an additional $3 for the basic text messaging one.

I've been offered the $10 Value Pack for CID, VM and 2500 text, but the rep can't replace my current CID credit with a monthly plan credit to offset the cost.

I think your best bet would be to get the $10 retentions VP and then try to get a $5 monthly credit somehow. That seems reasonable...

[jimmy025]

what does HUP stands for

[vittycent]

Hardware Upgrade

what does HUP stands for

[Dazog]

MY5 20 20.00
100 Bonus Minutes 0.00
50 Bonus Minutes 0.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
6 Gigs Data 30.00
Credit -15.00
CID 8.00
CID Credit -8.00


They wouldn't add R2R for free or anything else because of my MY 5 voice plan.

I guess I can always try again later.

[little_fatboy]

my current plan is:

200 day time
unlimited weekends and after 8 pm
1000 rogers to rogers
call display

for 35 with tax and other fees.

I ve been reading this thread and I'm curious on how to get these plans you have. I ve been with rogers for 4 years and havent done a retetion plan. I went to rogers in square one to ask for free after 6 because I am student however they said they couldn't do it for me because i'm under my dad s company plan. Is it possible for me to renegotiate a deal with them? Like a retention plan that most of you have.

[bluevektor]

my current plan is:

200 day time
unlimited weekends and after 8 pm
1000 rogers to rogers
call display

for 35 with tax and other fees.

I ve been reading this thread and I'm curious on how to get these plans you have. I ve been with rogers for 4 years and havent done a retetion plan. I went to rogers in square one to ask for free after 6 because I am student however they said they couldn't do it for me because i'm under my dad s company plan. Is it possible for me to renegotiate a deal with them? Like a retention plan that most of you have.

Yep for sure! Just figure out what you need/want, then find a similar plan that has been posted on this forum and aim for that. It shouldn't be too difficult assuming you're not too greedy.

[bluevektor]

So uh, just changed up one of my wireless numbers for voice. I didn't try to squeeze everything out of them, just wanted to be realistic with my actual voice usage.

Here's the plan incase you guys wanted to reference/match to something similar.

500 daytime minutes
Unlimited Evening/Weekends @ 6pm
Unlimited Incoming Calling
Call Display
Voicemail
Detailed Billing (on paper)

$33.28 after tax

I may call back eventually should I go over 500 minutes and get them to add the 100 bonus minutes. I'm sure with unlimited incoming on top of the 500 day time minutes, she'll be fine. All in all, I'm sure my sister will be happy considering what she had before. :)

How did you get so many daytime minutes? I'm assuming it's not the standard retentions deal with 200 DT min. Is there a retentions deal with a standard 500 min?

Does the detailed billing cost extra?

[Jonavin]

My guess is 250 retention + 250 bonus.

[whabs]

You don't need txt msgs?

[clownboat]

How does R2R work? does that include long distance?

Friend currently has a My5 plan and is looking to switch to a rententions plan so she can get the extras like Call Display, Messaging etc

Only thing is that we would like to keep the My5 as she would like to make free long distance calls (that last a long time)

have you guys ever gotten plans that work with that?

Thanks

[bluevektor]

How does R2R work? does that include long distance?

Friend currently has a My5 plan and is looking to switch to a rententions plan so she can get the extras like Call Display, Messaging etc

Only thing is that we would like to keep the My5 as she would like to make free long distance calls (that last a long time)

have you guys ever gotten plans that work with that?

Thanks

R2R is usually only local. There is R2R national or unlimited national network calling, but those things are fairly hard to get.

You can get My5 with a retentions-type deal, but you'll have to use an in-market plan that includes My5 and just try to get some monthly credits on it. I used a mega value plan and got $10 monthly credit and then another $5 credit on the retentions value pack. It also depends on if your friend needs data or not. If not, then just go with one of the My5 plans and try to get a $5 credit or something.

[hymack]

Hey guys,

Did a quick search but didn't find an answer. My GF is with Bell and I'm with Rogers. We want to move her over to my account with a new BB phone and the best plan possible.

Should I call retentions telling them I am going to leave to Bell for a better "couples" plan and see if they will sign her up to a sweet deal? Everything would fall under one bill, thus doubling the account revenue they get.

Currently I'm on:
250 DT
Unlimited evenings after 6pm
Unlimited weekends
Unlimited text
CID/VM essential value pack
-5.00 monthly credit
=$44/mo including taxes and fees

I know I can get a better plan myself. I got this through retentions ~2 years ago.

I'm just not sure if I can add a person to an account when dealing with retentions.

[CatFrame]

Hey guys,

Did a quick search but didn't find an answer. My GF is with Bell and I'm with Rogers. We want to move her over to my account with a new BB phone and the best plan possible.

Should I call retentions telling them I am going to leave to Bell for a better "couples" plan and see if they will sign her up to a sweet deal? Everything would fall under one bill, thus doubling the account revenue they get.

Currently I'm on:
250 DT
Unlimited evenings after 6pm
Unlimited weekends
Unlimited text
CID/VM essential value pack
-5.00 monthly credit
=$44/mo including taxes and fees

I know I can get a better plan myself. I got this through retentions ~2 years ago.

I'm just not sure if I can add a person to an account when dealing with retentions.

What you said makes sense.

Call in and say you want to cancel so you can join Bells couple plans. They should offer you something for her so you stay with Rogers.

Good Luck,


Cat Frame

[noisewater]

Well I called back today and got this offer:

$50 - 200 Anytime
- E/W @ 6 PM
- My 5 + 5 Canadawide
- 500 MB data

CID credited

$10 - 2500 texts

So the total is $60 + SAF, tax and 911. It's the exact plan I have now, with the exception that I get 500 MB data but no voicemail.

I also got the price for the BB Curve 8900 @ $224.99 + Activation Fee - $50 Credit = $209.00.

I'm not super stoked on this. The rep was nice, but she kept denying that there was the $10 CD/VM/texts even though I was offered it before, and she kept saying that she couldn't give me any credits other than the CID. My bro gets a SAF credit and she says they can't even give me that which I thought was complete BS. She made a note of the offer on my account cause she thought she was giving me such a rad deal too...

Should I just call back and hope for a better offer or what? I know it largely depends on luck, but it almost seems like there just might not be better offers for Rogers customers in BC.

[2swole]

Hi all, I'm in a little bit of a predicament here and would appreciate some help.

Currently, my cell phone plan is being paid for by my dad. He's been a long-time Rogers customer and we have digital cable, internet, 2 landlines and 3 cell phones under his single, monthly account.

My cell phone contract (currently being paid for by him under his account) has expired a few months ago. I need to start paying for my own account and need to negotiate a new contract for myself.

To give you some more background, my cell phone is ancient (I'm not very tech. savvy) and is long overdue for a free upgrade (probably could have gotten one 1-2 years ago). However, since my contract is up and I need to start paying myself (dad will no longer pay), I'd like to get with the times and get a blackberry storm/bold or Iphone 3g, along with a new contract and data plan at an affordable price instead.

My question is how should I approach this? Here are the options I can think of:

- Do I call retentions pretending to be my dad canceling my account, and then negotiate from scratch later myself?

- Do I call retentions pretending to be my dad, wanting to transfer my current account he's paying for, and then negotiating myself after it's been transferred?

- Do I call pretending to be my dad, negotiating an extension on my behalf, and then transferring it to myself later?

- Or do I call being myself and tell them my dad is going to cancel my account, but I want to negotiate something in advance first?


FYI - my current plan under my dad's account is:

200 daytime/unlimited eve/wkds plan - $20.00
voicemail - $7.00
call display w/ name display - $8.00
9.11 emergency access fee - $.50
system access fee - $6.95
(was also charged $19.35 for 129 received txt messages and $12.30 for 82 text messages sent this past month)

If anyone would be kind enough to let me know what steps to take, it would be very much appreciated.

Thank you in advance!!

Update on my situation..

Just spoke with retentions for almost 2 hours. It was tough because I had to pretend to be my dad and negotiate for 3 cell phone accounts (both my parents as well).

Now 2 of the contracts expired, and I ended up commiting to 3 year contracts at a better deal for both my mom and myself.

I held off on getting myself an Iphone @ 174$, and 500 MB data at $25 a month as I think I've read somewhere I can get better.

Both my account and my mom's are elgible for HUB's. I just committed both to 3 year extensions on the phone plans at a decent deal. My question is how do I approach getting the best HUB's for both? I'd like an iphone 3g, and my mom a blackberry, which she would then give to my sister (data plans for both)? How do I tackle getting both a blackberry and Iphone with the best/cheapest data plan for both, at less than the $25 for 500 MB data I've been quoted?

Help would be very much appreciated!! Thanks!

[KrayZeeMofo]

just got off the phone a while ago...is customer retentions the same as the customer relations department?

[meteorstar00]

I need help guys..

Here is my plan with rogers
$25
My 5
150 daytime minutes
1000 weekend/evening minutes
caller id
SAF/911

= $48

My contract expires in 2 years I tried calling rogers and they won't budge a cent to give me a better deal. Am i elligible for retention? or HUB? They offered me Iphone for $199 with a $60 dollar plan (i didn't get much info on that cuz that's way too much and they wont' give me any discount)

If I stay with my current W580, I am looking for
-1000 text messages or more
-caller ID + vm
-rogers to rogers/fido
and the rest is flexible.. (i want to get rid of My5 totally)

What would you think is a good HUB for iphone? with the added data plan?

any help would be greatly greatly appreciated!

[isom3tric]

I just got off the phone with rogers retentions, and the guy was being weird.
My sister wants to switch to a blackberry, and I called last week and they said she was eligible for a HUP. On that same week, I called to get my blackberry replaced because mine was malfunctioning.

Now the guy I was talking to is now saying she's not eligible for a HUP because apparently my still warrantied blackberry that needed to be replaced counted as a HUP and we're not able to do another one till Nov 2010. Also that if I do a HUP on one line, it counts for ALL lines. (I have 3 wireless numbers under my father's name).

Was the rep not wanting to give me a HUP / being lazy or is this the truth?

[bluevektor]

just got off the phone a while ago...is customer retentions the same as the customer relations department?

yes

[bluevektor]

I just got off the phone with rogers retentions, and the guy was being weird.
My sister wants to switch to a blackberry, and I called last week and they said she was eligible for a HUP. On that same week, I called to get my blackberry replaced because mine was malfunctioning.

Now the guy I was talking to is now saying she's not eligible for a HUP because apparently my still warrantied blackberry that needed to be replaced counted as a HUP and we're not able to do another one till Nov 2010. Also that if I do a HUP on one line, it counts for ALL lines. (I have 3 wireless numbers under my father's name).

Was the rep not wanting to give me a HUP / being lazy or is this the truth?

It is true that if you HUP one line on a multiple line account, that everything gets reset. So if you're going to upgrade one, you might as well upgrade them all.

Now in terms of you using a HUP to cover a warrantied phone, that's just ridiculous! You really need to get that straightened out. Hope that works out for you.

[JugaJatt]

got my iphone finally. I cancelled order with rogers and then went to Apple store in Square One which opened up las saturday. Place was freakin busy but i got my hands on 16gb 3gs. wohooo

[captawesom3]

got my iphone finally. I cancelled order with rogers and then went to Apple store in Square One which opened up las saturday. Place was freakin busy but i got my hands on 16gb 3gs. wohooo

That is the quickest way to get your iphone, rather than waiting for robbers.

[cisco911]

This is the deal I got offered today:

BB Bold for $250

Plan:
250 daytime
Unlimited evening and weekends from 6pm
Voicemail / Caller ID
Unlimited TXT
500MB data

All in including SAF/911/tax $59. Is that a good deal?

[egwk]

This is the deal I got offered today:

BB Bold for $250

Plan:
250 daytime
Unlimited evening and weekends from 6pm
Voicemail / Caller ID
Unlimited TXT
500MB data

All in including SAF/911/tax $59. Is that a good deal?

hello no.

i got same plan offered but with 350 DTM for 53$ All inc. It was $47 with SAF, but without taxes.

[cisco911]

hello no.

i got same plan offered but with 350 DTM for 53$ All inc. It was $47 with SAF, but without taxes.

Well, once I bundle it with my othe rogers stuff, it will be 15% less so it will be 45+tax = 51

[mattt33]

Well, once I bundle it with my othe rogers stuff, it will be 15% less so it will be 45+tax = 51Actually, you'll be saving a max of $3 with the better choice bundles 15% discount ($20 x 15%), assuming you're not already being credited anything on your base voice plan - otherwise it would be a bit less of a savings still.

[Jonavin]

Yes. Another reason why you don't want monthly credits and aim for feature credits instead. Once you get a bunch of monthly credit your bundle discounts are pretty much irrelevant.

[cisco911]

I thought is was based on the total bill????

[liquidd]

MY5 20 20.00
100 Bonus Minutes 0.00
50 Bonus Minutes 0.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
6 Gigs Data 30.00
Credit -15.00
CID 8.00
CID Credit -8.00


They wouldn't add R2R for free or anything else because of my MY 5 voice plan.

I guess I can always try again later.

Mind if I ask how you got the credits for your plan?
I've got a very similar setup and I am really regretting paying this much each month, but with those credits, it would be much easier justify.

[captawesom3]

I thought is was based on the total bill????


Nope its based on your "base plan" so if you get 10% off , then it would be 20$-10% and then add all your stuff and taxes.

[wchengw]

MY5 20 20.00
100 Bonus Minutes 0.00
50 Bonus Minutes 0.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
6 Gigs Data 30.00
Credit -15.00
CID 8.00
CID Credit -8.00


They wouldn't add R2R for free or anything else because of my MY 5 voice plan.

I guess I can always try again later.

That is pretty nice deal. I am still trying get my $15 cr extended to 3 yrs for 6GB data. So far no luck. :mad:

[Velocity]

been with rogers 3+ years, contract was up for 2 months already, off contract. got this plan.

250 minutes weekdays
6pm early start / unlimited weekends
unlimited incoming
caller id
voice mail
2500 text messages

------------------------------------

$25 + SAF + 911

(saw some of you getting SAF waived, you think there is any chance of them waving SAF with this plan? or getting anything better?)

i'm essentially getting $20 in credits for a 25 dollar plan...

[Dazog]

That is pretty nice deal. I am still trying get my $15 cr extended to 3 yrs for 6GB data. So far no luck. :mad:

I basically told them I would buy out my contract cause TELUS has unlimted usage, asked what they could do they first offered me 150 mb, told em too little.

Then was offered 500 mb for 30, had to tell them the 6 gig deal is still on and they offered me that.

I just kept firm on what i wanted to spend and HAD to have 6 gig's since the competition has UNLIMITED usage.

Just look up the plans in you area for the other providers and explain what they have and why you want to give rogers the chance to keep your business or you walk :)

[elnady]

Just got off the phone with Rogers,,, here is what I got:

350 Weekdays
Free Evening & Weekends after 6PM
2500 Txt sent
Enhanced V.M
Call Display
100 Canadian Long distance
Unlimited calls to local Rogers phones
6GB data plan

Cost including SAF/911/etc is 62.50+Taxes

Took me more than 1 hr with customer relation to get this. They are out of stock for iphone 3GS so I guess I will wait for 4 weeks, that being said they will discount the data plan until they ship the phone and they will charge 174 instead of 199 for the 16GB iphone

[tamioka]

been with rogers 3+ years, contract was up for 2 months already, off contract. got this plan.

250 minutes weekdays
6pm early start / unlimited weekends
unlimited incoming
caller id
voice mail
2500 text messages

------------------------------------

$25 + SAF + 911

(saw some of you getting SAF waived, you think there is any chance of them waving SAF with this plan? or getting anything better?)

i'm essentially getting $20 in credits for a 25 dollar plan...

(I'm assuming you spoke to a rep) Was this the first plan they offered you?
My contract has expired this summer too so right now I'm researching all of my options. My current plan is the retention plan they gave me 3 yrs ago and it's the same as yours EXCLUDING the 2500 text messages =/.

[Velocity]

Just got off the phone with Rogers,,, here is what I got:

350 Weekdays
Free Evening & Weekends after 6PM
2500 Txt sent
Enhanced V.M
Call Display
100 Canadian Long distance
Unlimited calls to local Rogers phones
6GB data plan

Cost including SAF/911/etc is 62.50+Taxes

Took me more than 1 hr with customer relation to get this. They are out of stock for iphone 3GS so I guess I will wait for 4 weeks, that being said they will discount the data plan until they ship the phone and they will charge 174 instead of 199 for the 16GB iphone

man awesome deal...

[Velocity]

(I'm assuming you spoke to a rep) Was this the first plan they offered you?
My contract has expired this summer too so right now I'm researching all of my options. My current plan is the retention plan they gave me 3 yrs ago and it's the same as yours EXCLUDING the 2500 text messages =/.

first plan with the standard 250 min/6pm/caller id package for 25. took about half an hour to get this!

[elnady]

+Just got off the phone with Rogers,,, here is what I got:

350 Weekdays
Free Evening & Weekends after 6PM
2500 Txt sent
Enhanced V.M
Call Display
100 Canadian Long distance
Unlimited calls to local Rogers phones
6GB data plan

Cost including SAF/911/etc is 62.50+Taxes

Took me more than 1 hr with customer relation to get this. They are out of stock for iphone 3GS so I guess I will wait for 4 weeks, that being said they will discount the data plan until they ship the phone and they will charge 174 instead of 199 for the 16GB iphone

Just was not satisfied enough so I called again and talked to CSR very polite, after another 30 minutes he gave me $10 off the data plan so now I'm at 52.50 instead of 62.50.

He also offered 1000 canadian long distance for an additonal $5 but I'm not sure if it worth it? what do you think???

Another thing offered was 5PM free even & weekend instead of 6PM for an additonal $2.. any thoughts?

[wchengw]

+

Just was not satisfied enough so I called again and talked to CSR very polite, after another 30 minutes he gave me $10 off the data plan so now I'm at 52.50 instead of 62.50.

He also offered 1000 canadian long distance for an additonal $5 but I'm not sure if it worth it? what do you think???

Another thing offered was 5PM free even & weekend instead of 6PM for an additonal $2.. any thoughts?

No way... I think you are addicted to it now instead of just asking for what you want in right price. LOL....:lol:

[elnady]

No way... I think you are addicted to it now instead of just asking for what you want in right price. LOL....:lol:

Nope I'm just greedy and want a better deal all the time! heck Home depot mower on clearance I talked my way to the store manager and got an addtional 20% discount!

I was just wondering if the $5 for 1000 LD or the $2 for 5PM Eve&weekend worth it!

[wchengw]

Nope I'm just greedy and want a better deal all the time! heck Home depot mower on clearance I talked my way to the store manager and got an addtional 20% discount!

I was just wondering if the $5 for 1000 LD or the $2 for 5PM Eve&weekend worth it!

Unless you talks a lot btwn 5pm and 6 pm oherwise I would just skip it. As far as long distance $5 for 1000 mins, it would be useful if you are always on long distance call. You already have 100 LD so if you don't exceed it most of time, there is no point getting it.

[Jonavin]

+

Just was not satisfied enough so I called again and talked to CSR very polite, after another 30 minutes he gave me $10 off the data plan so now I'm at 52.50 instead of 62.50.

He also offered 1000 canadian long distance for an additonal $5 but I'm not sure if it worth it? what do you think???

Another thing offered was 5PM free even & weekend instead of 6PM for an additonal $2.. any thoughts?

Well, it looks like you've already maxed out on your monthly plan credit with $20 off. I would skip the $5 LD unless you use more than 100 a month. 5pm vs 6pm isn't a whole lot different either, but some people like to call right after work, so then it might be worth it. I prefer to skip all the early evening stuff and jut grab the unlimited incoming for free.

[racquetboy]

Got a couple questions about geography here...

It seems like the retention plans offered to people in the GTA are always much better than the ones elsewhere. Can anyone confirm this?

Is there a Rogers Call Centre in every major city, or are is there only 1 central one in the GTA region since Rogers is headquartered there? Just wanted to see what the ideal time is for calling in locally.

Also, I just renewed my expiring contract for 2 years, definitely not the best but just average I guess...
$25 - 200dt, EW @6, free R2R
$8 CID
-$8 CID credit
$3 for 30 text
-$5 credit
$23 + SAF + 911 = 30.45 before tax

Any advice? I mean, I feel like calling back in and asking for more credit or the retention bundle (VM/CID/2500txt). Thanks, y'all!

[blkout]

I have been lurking around this site for a while. I want to thank everyone for their posts. I just called Rogers and this is what I got;

500 daytime
unlimited incoming
rogers to rogers
2500 texts
free after 6pm
voicemail
caller id

$36.67 which includes tax, saf and 911

I am happy with this plan and it didnt take any effort at all, so I also switched my wife's plan to the same one.

On a side note, when I called in, it went straight to the Customer Relations Department, both times, didnt have to say cancel phone or ask a regular Customer Service Rep for Rententions. :D

[noisewater]

+

Just was not satisfied enough so I called again and talked to CSR very polite, after another 30 minutes he gave me $10 off the data plan so now I'm at 52.50 instead of 62.50.

He also offered 1000 canadian long distance for an additonal $5 but I'm not sure if it worth it? what do you think???

Another thing offered was 5PM free even & weekend instead of 6PM for an additonal $2.. any thoughts?

Could I ask you what you said to get your first offer, and how you managed to get $10 bucks credit on your next call? I haven't gotten what I'm after quite yet, and you seem to be a master negotiator. How do you manage to get them to give you these deals? You say you're on the phone for half an hour, so do you keep asking them to do better or what? Please share, I would love to try use your wicked skills next time lol

[Retardical_Sam]

I just got off the phone again, I am SUPER stoked with this deal. I've got two lines (mine and my gf), right now neither has data, but I want an HTC magic with a data plan.

I got:

250 daytime minutes
E/W starting at 6:00 PM
u/l Rogers to Rogers
u/l Incoming
2500 texts, CID, VM
100 mins LD
6 GB Data Plan

All for...~$45 + tax, no SAF, so about $50 all in. I can't believe I got that, it was a long shot when I asked for the SAF to be credited, but the rep just gave it to me.

My GF got the exact same as me, but no 6GB data plan for $27 + tax, no SAF (or $20 + SAF, whatever you want to call it). So the total all in for both lines is $81.65 - that's less than most people with 6GB of data pay for one line!

Keep in mind I built this package over 3 calls a year ago, and now two calls recently, so don't expect to get that off the bat. That said, I've only been with Rogers for 3 years, which relatively isn't that long.

[Jonavin]

Could I ask you what you said to get your first offer, and how you managed to get $10 bucks credit on your next call? I haven't gotten what I'm after quite yet, and you seem to be a master negotiator. How do you manage to get them to give you these deals? You say you're on the phone for half an hour, so do you keep asking them to do better or what? Please share, I would love to try use your wicked skills next time lol


How about you talk to them like your best friend or at least a human being first before you make any demands. Whenever I have a long call it's always just babble and giving them time to find you plan or credit.

I remember one of the best plans I heard about start with the guy talking about his trip to Africa.

As always YMMV.

[noisewater]

How about you talk to them like your best friend or at least a human being first before you make any demands. Whenever I have a long call it's always just babble and giving them time to find you plan or credit.

I remember one of the best plans I heard about start with the guy talking about his trip to Africa.

As always YMMV.

Believe me I don't treat them like crap. I'm super polite to them, and the last lady I talked to was in Vancouver, which is where I'm going for school this year, and we chatted for like 10 minutes before we even touched the plans. Unfortunately both times I haven't gotten very good deals offered. I ask politely if I can get credits, etc., but it hasn't worked out yet.

That's why I'm trying to figure out what other tactics may work. I know it's largely luck of the draw for which rep you get, but I figure the more I know about what has worked for others, the more I can apply on future calls so I finally get a sweet deal.

[CatFrame]

I just got off the phone again, I am SUPER stoked with this deal. I've got two lines (mine and my gf), right now neither has data, but I want an HTC magic with a data plan.

I got:

250 daytime minutes
E/W starting at 6:00 PM
u/l Rogers to Rogers
u/l Incoming
2500 texts, CID, VM
100 mins LD
6 GB Data Plan



I want a similar plan, dont need R2R but would like 1000LD

[Mui_Mui]

This is the plan I got from retentions in Jan/09:

200 daytime minutes + 100 bonus minutes
unlimited evenings and weekends at 6pm
Caller ID
Enhanced voicemail
Unlimited network calling ( to Rogers home phone, Rogers or Fido cells)

All this for $17.50

And I got the 6Gb data plan last year already for $30

_________________________________________________

Total = $47.50 + SAF + 911 + taxes :D

[1-anh]

Believe me I don't treat them like crap. I'm super polite to them, and the last lady I talked to was in Vancouver, which is where I'm going for school this year, and we chatted for like 10 minutes before we even touched the plans. Unfortunately both times I haven't gotten very good deals offered. I ask politely if I can get credits, etc., but it hasn't worked out yet.

That's why I'm trying to figure out what other tactics may work. I know it's largely luck of the draw for which rep you get, but I figure the more I know about what has worked for others, the more I can apply on future calls so I finally get a sweet deal.

instead of asking for "credits" instead tell them that ur bill is getting really expensive and if there is any way for them to reduce the price of ur plan but keep all ur options since u need them all for school. Thats what i said and its worked. you cant really ask them for credits but u can ask them to see what they can do to lower ur price plan.

just for comparison this is what ive got over several calls over a few months.

300 daytime minutes
e/w @ 6pm
r2r
unlimited incoming
100 canadian ld
2500 txt
cid
vm
6 GB data

for 45+saf+tax so around 58.xx all in. it takes a bit of time but for anyone who thinks u have to be with them for a really long time i was able to get a basic deal after about 8 months with them and i was able to get that within a year. so good luck to all.

[lipbutter]

When does retentions open? I guess it was too late to call(12:52 am EST). Got a lady who sounded really tired and didn't really want to help with anything.

Contract is ending on Aug 28 and when I called in last week they offered me the regular $40 family plan with Call display credit. I never asked for anything else at that time.

How hard would it be to get rogers2rogers, free incoming mins(500 or so) and around 2500 text instead of the 1000 text offered in the $40 family plan?

[elnady]

Could I ask you what you said to get your first offer, and how you managed to get $10 bucks credit on your next call? I haven't gotten what I'm after quite yet, and you seem to be a master negotiator. How do you manage to get them to give you these deals? You say you're on the phone for half an hour, so do you keep asking them to do better or what? Please share, I would love to try use your wicked skills next time lol

I really just talked to them as I have no clue about cell phones and was super friendly (I even asked the guy if its OK to call him Rob or he perfered Robert!).

He kept telling me I got evey thing to get in credit wise and I kept telling him that he can make "magic happen", etc etc and asked him if he have an iphone how fancy it's etc. at the end he gave me the $10 off the data plan and I made sure to thank him so much for his patient with a dummy like myself LOL!

[tomtomtom]

When does retentions open? I guess it was too late to call(12:52 am EST). Got a lady who sounded really tired and didn't really want to help with anything.



LOL, it is 52 mins past midnight. what do you think? a convenient store?

About your offer, call in and tell think u are thinking about canceling and take your business elsewhere, that'll get them some attention.:)

PS: next time call between 9AM - 9PM.

[ahbitheman]

Hey guys so I'm going back to school soon and thinking about the cellphone plan I signed this summer. Its a pretty good retention plan with 6 credits on it totally $46.95 making my plan like 45.5 pretax but after SAF (I get SAF credited). The thing that makes my plan expensive is the 6gbs of data I get. I'm thinking about switching from the 6gb data plan to a 150 mb plan but not sure what will happen with my entire plan. Has anyone done this is deciding to do this?

I've tried hard to use up 6gbs a month but only succeeded at 2gbs and that was mostly due to tethering lol. Also, I have wifi like eveywhere on campus, therefore I wont need a lot of data. What do you guys think?

Think the retention ppl will understand how its a waste during the year to have 6gbs at school?

Also, would I have to pay 100 cancellation fee even though Im switching to a 150mb plan? Any feedback would be great

[Danv]

My plan right now.. pretty simple.

25$ 100DT+1000EW@9+Network Calling
10$ CID/VM/2500TXT
7$ SAF/911
43$+tx (approx 48$)

Just got Retention VP from Max (thx :D) used to have the 12$VP.. i'm still working slowly toward my DataPlan loll

Already have -5$ on VoicePlan noted on my account and -5$ on DataPlan noted also.

I want to add 25$ 500MB (minus the 5$) to bring it to

25$ 100DT+1000EW+Network Calling -5$ MSC *as promised on Voice Plan
10$ Retention VP (CID/VVM/2500TXT)
25$ 500MB -5$ MSC *as promised on Data Plan
7$ SAF911
57+tx (approx 63$)

And maybe a 10$ credit for the Retention Value Plan later.. to lower it to 50ish.

[captawesom3]

My plan right now.. pretty simple.

25$ 100DT+1000EW@9+Network Calling
10$ CID/VM/2500TXT
7$ SAF/911
43$+tx (approx 48$)

Just got Retention VP from Max (thx :D) used to have the 12$VP.. i'm still working slowly toward my DataPlan loll

Already have -5$ on VoicePlan noted on my account and -5$ on DataPlan noted also.

I want to add 25$ 500MB (minus the 5$) to bring it to

25$ 100DT+1000EW+Network Calling -5$ MSC *as promised on Voice Plan
10$ Retention VP (CID/VVM/2500TXT)
25$ 500MB -5$ MSC *as promised on Data Plan
7$ SAF911
57+tx (approx 63$)

And maybe a 10$ credit for the Retention Value Plan later.. to lower it to 50ish.

Considering you have a 25$ base plan, couldn't they credit the full data plan?

[Danv]

They could but will they? LOL

I'm trying to be realistic>:(>:(

[wchengw]

They could but will they? LOL

I'm trying to be realistic>:(>:(

Unless you are a sweeeeet talker like elnady above. :lol: I am still working on getting mine. I will be a happy man when I do.

[BearBear2]

I agree with Havo.

I would guess you're getting a $20 voice plan, $30 data plan, $10 retention VP for $60 and then she gave you a $10 or $15 monthly credit either to cover the VP or just for the voice plan. Either way your total would be $45-50+SAF/911/taxes = ~$58 I'm guessing (depending on PST).

The $8 CID credit only works if you have the CID as a separate feature outside of a value pack or voice plan. It can't be applied to a monthly voice plan like in your case (at least that's my understanding of how the Rogers system is set up).

You guys are right. After I committed to the plan based on the idea that I am paying $58.70 after taxes (this is what the rep told me), I called back and I was told I'm paying $67, there is no $8 CID credit. I called consolidated services to reconfirm how much i'm paying, it is now $72, because 15% bundle discount does not apply to the $30 data plan. I feel very ripped off. I called back to customer relations again and again, and they won't budge.

[noisewater]

Is it a good idea to call back twice in the same day?

I just tried again this morning and they were only offering to give me the current student plan, so I'm thinking of using the cancel approach again... which I'm serious about doing anyways because Telus has a way sweeter BB student plan (but it's Telus :cry:)... I want to call back soon because I want to have this sorted out before school starts.

[Retardical_Sam]

Is it a good idea to call back twice in the same day?

I just tried again this morning and they were only offering to give me the current student plan, so I'm thinking of using the cancel approach again... which I'm serious about doing anyways because Telus has a way sweeter BB student plan (but it's Telus :cry:)... I want to call back soon because I want to have this sorted out before school starts.

I like to leave it at least a day. Whenever I hang up I say that I want some time to think about it, and IMO leaving it overnight is a good way to show that you're not blowing smoke up their ass when you say that.

[wchengw]

You guys are right. After I committed to the plan based on the idea that I am paying $58.70 after taxes (this is what the rep told me), I called back and I was told I'm paying $67, there is no $8 CID credit. I called consolidated services to reconfirm how much i'm paying, it is now $72, because 15% bundle discount does not apply to the $30 data plan. I feel very ripped off. I called back to customer relations again and again, and they won't budge.

It happened to me too. Keeping complaining and let them know you were mislead and misinformed.... Ask them to find ways to adjust your bill to what you committed into at the beginning otherwise you are canceling. They recorded everything these days so you can always go back and tell them the cxr did say $58.70.

[Rocha70]

I don't know if it's just my horrible luck, but I've been on the phone with Rogers for the last hour or so and I've talked to 6 different 'retention' employees and they haven't offered me anything close to what other people seem to be getting.

I currently have a voice plan and my contract is up in November. I told them I was thinking about getting a Blackberry and that Bell was offering me a really good deal if I left Rogers and went with them. The best deal I could get from someone (the 6th person) was:

voicemail
caller id
500 megs of data

for 25 dollars added to my plan a month. I already pay 40 a month, so that would be 65-70 bucks. No early evenings, no LD, no Rogers to Rogers, nothing.

Maybe I'll try and call back tomorrow.

Meh.

[wchengw]

I don't know if it's just my horrible luck, but I've been on the phone with Rogers for the last hour or so and I've talked to 6 different 'retention' employees and they haven't offered me anything close to what other people seem to be getting.

I currently have a voice plan and my contract is up in November. I told them I was thinking about getting a Blackberry and that Bell was offering me a really good deal if I left Rogers and went with them. The best deal I could get from someone (the 6th person) was:

voicemail
caller id
500 megs of data

for 25 dollars added to my plan a month. I already pay 40 a month, so that would be 65-70 bucks. No early evenings, no LD, no Rogers to Rogers, nothing.

Maybe I'll try and call back tomorrow.

Meh.

I think you would have better luck to ask one thing each time, instead of 3 or 4 things at one time. Like get deal for data first, then wait a few months and ask for another thing like early evenings.

[Rocha70]

I think you would have better luck to ask one thing each time, instead of 3 or 4 things at one time. Like get deal for data first, then wait a few months and ask for another thing like early evenings.

I haven't even asked for anything. I just told them that I was interested in a Blackberry so I'd need to get Data. And that Bell was offering me a good deal on it so I was thinking about cancelling and going with them. They didn't even want to know what Bell was offering. They just said, here's what our deals are. I asked if they would match a Bell deal but they said no. And half the people I talked to didn't even offer me anything to stay with Rogers over Bell.

[4Sure]

Can someone give me tips on how to get a "Data Discount"? Last time I asked and the Rep said I was already maxed out on credits.....
Any help/advice would be greatful :)


My Current Plan:

250 Daytime Minutes + 100 Bonus Minutes $20.00
Eves & Weekends @ 6pm $ 5.00
Rogers 2 Rogers $ 5.00
1000 LD $ 5.00
iPhone Value Pack $15.00
- Call Display
- VV Mail
- 2500 Txt Msgs


6GB $30.00


Rogers 2 Rogers Credit - $ 5.00
1000 LD Credit - $ 5.00
iPhone Value Pack Credit - $15.00
--------------------------------------------------

+ SAF, 911 + GST, PST...............................$ 69.94/Month

[wchengw]

I haven't even asked for anything. I just told them that I was interested in a Blackberry so I'd need to get Data. And that Bell was offering me a good deal on it so I was thinking about cancelling and going with them. They didn't even want to know what Bell was offering. They just said, here's what our deals are. I asked if they would match a Bell deal but they said no. And half the people I talked to didn't even offer me anything to stay with Rogers over Bell.

I am assuming by doing that you are signing 3yr contract? Maybe try different approach, like "I want to add data and also wants to keep cost under $$."

[Jonavin]

After 6 calls on the same day, your account might've been flagged. In that case, good luck trying to get anything out of retention.

There is such a thing as calling too much and too often.

[Rocha70]

After 6 calls on the same day, your account might've been flagged. In that case, good luck trying to get anything out of retention.

There is such a thing as calling too much and too often.

Well if that is so, then forget Rogers. They've stolen enough of my money over the years.

I have hdtv/internet/phone/2 cell phones with them. If they can't give me a better deal on my cell phone than 45 bucks a month for just voice with no options at all then I guess they don't want any of my business.

[shopper-X]

iPhone people, I have a question.
Is $249 a good HUP price for a 16GB 3G S?

Things to note, I don't have to change my plan and I just HUP'd to a BB Bold in December. So is $249 a good price?

[MrWhite]

Well... I just thought I would let everyone who's waiting on their iPhone 3gs that I received mine last night. I ordered on August 4th through a retentions deal, and to my great (and happy) surprise, it was sitting there waiting for me when I got home from work last night. So, only waiting just over 2 weeks is a lot better than other people's wait times I've read in here (upwards of 6 weeks). I wonder if this means that Rogers is starting to catch up on back orders.....

[wchengw]

iPhone people, I have a question.
Is $249 a good HUP price for a 16GB 3G S?

Things to note, I don't have to change my plan and I just HUP'd to a BB Bold in December. So is $249 a good price?

How did you manage to do that if you already did HUP in Dec?? It's good, since mine is quote $299 + $35 admin fee + fax + 3yr commitment.

[tnguyenviet]

Well if that is so, then forget Rogers. They've stolen enough of my money over the years.

I have hdtv/internet/phone/2 cell phones with them. If they can't give me a better deal on my cell phone than 45 bucks a month for just voice with no options at all then I guess they don't want any of my business.

Looks not. Switch then. No ones stopping you!

[shopper-X]

How did you manage to do that if you already did HUP in Dec?? It's good, since mine is quote $299 + $35 admin fee + fax + 3yr commitment.

They charge faxes now? :lol:

I called this morning about another issue and just thought I would ask about the iPhone 3GS and that is what they quoted if I took an iPhone plan. I called back later in the day and this time the rep confirmed the price and noted the account that a BB plan is universal and would not have to change plans. They both said that my account has a the "promo price" on it whatever that means. They said I can upgrade in-store as it's on my HUP eligibility. I'm just as confused as the person reading this as they have changed HUP rules twice since I got my Bold in December.

I'm still on the fence as I really don't want one and would end up selling it, plus it takes away from someone that really wants one.

[wchengw]

They charge faxes now? :lol:

I called this morning about another issue and just thought I would ask about the iPhone 3GS and that is what they quoted if I took an iPhone plan. I called back later in the day and this time the rep confirmed the price and noted the account that a BB plan is universal and would not have to change plans. They both said that my account has a the "promo price" on it whatever that means. They said I can upgrade in-store as it's on my HUP eligibility. I'm just as confused as the person reading this as they have changed HUP rules twice since I got my Bold in December.


I'm still on the fence as I really don't want one and would end up selling it, plus it takes away from someone that really wants one.

Oops...tax

I just called and they said any HUP is only allowed every 2 yrs now starting today so they won't let me do HUP on iphone 3gs. I said I called yesterday regarding the iphone 3gs and the rep noted on my account as well, but today's rep still says no and only thing she can do is allowed me do HUP on any other hardware with new activation price + admin fee. :mad: I wondering why the rep from yesterday did not tell me that.

[shopper-X]

Oops...tax

I just called and they said any HUP is only allowed every 2 yrs now starting today so they won't let me do HUP on iphone 3gs. I said I called yesterday regarding the iphone 3gs and the rep noted on my account as well, but today's rep still says no and only thing she can do is allowed me do HUP on any other hardware with new activation price + admin fee. :mad: I wondering why the rep from yesterday did not tell me that.

I guess I should take the offer if the rules are changing hard and fast again.

[wchengw]

I guess I should take the offer if the rules are changing hard and fast again.

Might as well get it while you can I guess. Then you can sell it to me cheap under the table. :-0 Just kidding!! The rep today told me that "seeing you are a long time customer I will let you do HUP on new activation price on other devices but not iphone 3gs", but I have been waiting to get iphone. (well, waiting for 3 yrs for it be get better anyways.)

[Haz]

Oops...tax

I just called and they said any HUP is only allowed every 2 yrs now starting today so they won't let me do HUP on iphone 3gs. I said I called yesterday regarding the iphone 3gs and the rep noted on my account as well, but today's rep still says no and only thing she can do is allowed me do HUP on any other hardware with new activation price + admin fee. :mad: I wondering why the rep from yesterday did not tell me that.Yeah, WorldIRC has been talking about it for a week already over on HOFO (http://howardforums.com/showthread.php?t=1560944). Some people have already gotten exceptions.

I've done 2 HUPs on 3 lines this year already and my 3rd line hasn't HUP'ed for over 2 years anyway. While the change my suck, it wasn't a huge surprise really.

Might as well get it while you can I guess. Then you can sell it to me cheap under the table. :-0 Just kidding!! The rep today told me that "seeing you are a long time customer I will let you do HUP on new activation price on other devices but not iphone 3gs", but I have been waiting to get iphone. (well, waiting for 3 yrs for it be get better anyways.)Sucks that you missed it by a day man.

[wchengw]

Haven't gone to HOFO for a while now. I guess I should've had paid for attention.:(

[jeffvan]

Great thread guys..I really appreciate everyone's input....

I'm renewing my contact after 6 years.

I was offered:
250 daytime
Value pack (unlimited video and text,Voicemail)
caller ID
R2R
unlimited incoming
500 mgs data
Call display
57.45 plus tax's

3gs Iphone 16 gig for 199 +35 activation fee

What do you guys think ?? should I take it or can I do better

Thanks again

[wchengw]

Great thread guys..I really appropriate everyone's input....

I'm renewing my contact after 6 years.

I was offered:
250 daytime
Value pack (unlimited video and text,Voicemail)
caller ID
R2R
unlimited incoming
500 mgs data
Call display
57.45 plus tax's

3gs 16 gig for 199 +35 activation fee

What do you guys think ?? should I take it or can I do better

Thanks again

Pretty good I would say. Pretty much what I want other than 6GB data.

[jeffvan]

^ I asked about the 6 gigs for $30 the rep said she couldn't do it :cry::cry::cry:

[noisewater]

I'm not sure if this helps anyone or not, but apparently this is another number for customer retentions: 1-866-897-3008

I found it here: http://www.howardforums.com/archive/topic/1124996-1.html

Even though I called today asking for a better deal, I'm going to call back right away and use the cancel approach and actually follow through if they can't help me this time. So far all they've done for me is offer existing plans with no real savings to them whatsoever, so I think the cancel approach is the only option left...

[jeffvan]

^ thx for that #

[noisewater]

no problem :)

i haven't tried it yet because I'm making supper at the moment, but I'm gonna give it a shot after I eat. I hope it works, my apologies if it gets you nowhere

[lipbutter]

Ok just got off the phone

I got..

Family plan for 3 phones

600 pooled mins
500 free incoming mins
b/w us calling
Call display credit for each phone
Evenings from 6pm credit for each phone
2500 text message credit for each phone
Total: $91/month after SAF and Tax....so ~$30.33 per phone

Is this good? It seems like others was able to get unlimited free incoming for a similar price?

I already signed on for another 3 years with this. It's in the contract that we can cancel within one month without penalty right?

[casey5]

no problem :)

i haven't tried it yet because I'm making supper at the moment, but I'm gonna give it a shot after I eat. I hope it works, my apologies if it gets you nowhere

You're making supper while posting on RFD? :D

[lipbutter]

Can someone confirm if it's true that if we cancel within the first month of the contract there are no penalties? so we don't have to pay ECF?

[whabs]

Can someone confirm if it's true that if we cancel within the first month of the contract there are no penalties? so we don't have to pay ECF?

true

but you can't return your phone if you used it for more than 30 mins

[lorax1284]

So far all they've done for me is offer existing plans with no real savings to them whatsoever, so I think the cancel approach is the only option left...

I assume that you will take care and if you want to keep your number, don't actually 'cancel', but rather ask them to make your phone number portable, so you can research and choose your vendor, then have that vendor 'suck' the number 'off' of Rogers... otherwise you risk losing your number.

When I left Bell after portability came in, I had to ask them to 'enable' portability: perhaps that is no longer necessary, but asking them to make it portable may initiate a callback by a rep with more authority. (?)

[jasperlin]

common. let me simplify the question..

been a rogers customer for 5 years. off contract now, getting screwed on the plan that i have, can i bargain with them to get more without renewing a contract? (i'm waiting for telus and bell to come with GSM so i can bargain harder with rogers when the time comes)

THANKS!!

help anyone????

[jeffvan]

I'm renewing my contact after 6 years.

I was offered:
250 daytime
Value pack (unlimited video and text,Voicemail)
caller ID
R2R
unlimited incoming
500 mgs data
Call display
57.45 plus tax's

3gs Iphone 16 gig for 199 +35 activation fee

What do you guys think ?? should I take it or can I do better

Thanks again

Anyone please Help

[lipbutter]

Hmm... Is unlimited incoming mins credit extremely hard to get? I'm going to try calling back tomorrow morning and try asking for it because it would help me out a lot when school starts.

I currently have the campus calling credit but it ends on Sept 1st. Does Rogers 2 Rogers cost the same as campus calling? $5?

[jeffvan]

^Rogers 2 Rogers is $5

[MobileMuck]

common. let me simplify the question..

been a rogers customer for 5 years. off contract now, getting screwed on the plan that i have, can i bargain with them to get more without renewing a contract? (i'm waiting for telus and bell to come with GSM so i can bargain harder with rogers when the time comes)

THANKS!!

A little common sense and you'd have your answer.

What on earth would compel them or any company to give you any type of a deal without some form of committment in return from you? Do you really think they are going to give you concessions and still leave you in a place where you can still up and walk away? It's called "quid pro quo". You get something from them (some form of a deal) and they get something from you (a guaranteed stream of revenue for a period of time under a contract). Perhaps your question went unanswered not because it was too complicated for us to understand, but rather too foolish a one to bother to answer. The latter gets my vote anyway.

[LGC38]

I've gotten a pretty simple plan after dealing with retentions:

$20
200 anytime minutes
unlimited evenings/weekends
caller id
500 text messages
-better choice bundle 15% discount
-$5 monthly credit
+SAF/911/Tax
=$22.83/month

No VM, R2R, unlimited incoming or data, but pretty cheap and gets the job done for me.

[bst]

I'm renewing my contact after 6 years.

I was offered:
250 daytime
Value pack (unlimited video and text,Voicemail)
caller ID
R2R
unlimited incoming
500 mgs data
Call display
57.45 plus tax's

3gs Iphone 16 gig for 199 +35 activation fee

What do you guys think ?? should I take it or can I do better

Thanks again

Anyone please Help

I got the same plan as yours except that I have an additional 100 bonus.
All for $45.45 plus tax

[DaveRH]

I renegotiate my contract with Rogers every year.

This time around I got:

250 minutes
250 Bonus Minutes
100 LD minutes included
Free incoming local calls
Free after 6pm and weekends
Free Call Display
$20

(I have 500 megs of BES flex plan data for my blackberry with a $15 credit and a text messaging plan as well as other credits from previous negotiations)

My plan costs $51 including taxes and everything.

I got this on a one year contract renewal, so you can get some AMAZING deals :D


Just an update on this the Rogers rep made a mistake and I can't actually get a $15 monthly credit on data, so they gave me a 12 x $15 credit, which is $180

My company was switching from exchange to gmail, so I was able to use the credit to get the new G1 on a three year contract (which I normally would never go on, but my plan has gotten to the point where it's ridiculous how cheap it is so I don't care) and get the $30 for 6GB of data promotion they had in June.

So currently, I am paying $30 for 6GB of data and my voice plan is:

250 minutes + 250 Minutes bonus
unlimited evenings and weekends
Free incoming local calls
100 Canadian LD included
Call Display
500 Text Messages

After all credits, including SAF and 911, but not including taxes: $13.45

Total bill before taxes $43.45

I have been a Rogers customer for over a decade though...

[wchengw]

Ok just got off the phone

I got..

Family plan for 3 phones

600 pooled mins
500 free incoming mins
b/w us calling
Call display credit for each phone
Evenings from 6pm credit for each phone
2500 text message credit for each phone
Total: $91/month after SAF and Tax....so ~$30.33 per phone

Is this good? It seems like others was able to get unlimited free incoming for a similar price?

I already signed on for another 3 years with this. It's in the contract that we can cancel within one month without penalty right?

That's pretty good if all 3 phones are all long distance all the time. I have 2 phones on a family plan and both of us are always long distance so we save on roaming charge probably $20 a month assuming 2 cents a minute using phone card or something. We have 700 shared minutes, evening and weekends, b/w us calling, CID, VM, 1000 shared messages. After tax, SAF, and credits is about $39 per phone one 2 yrs contract.

[lipbutter]

Ok this is really weird. I just called back and found out that the Rep I spoke to last night didn't actually renew our contract by 3 years. He just gave us credits for call display, 2500 text and early eve calling.

So basically if I decide to not do the HUP, I would get all that for all 3 of our phones and only be on a month to month basis with them starting in a few days when our current contract expires. I wonder if I should just buy an unlocked phone so we don't have to be under contract for another 3 years..

I tried to get unlimited incoming and renew my campus calling(tried to get him to offer rogers2rogers) but he said that our credits are maxed out. He said that the maximum credits we can get is up to half of the cost of our plan. I thought that the max credits was up to the total cost of our plan? Did they change it?

Should I try calling again and try to get rogers2rogers? Or is it going to be nearly impossible?

[CatFrame]

Here's what I have right now:

Ending Jul 22 Wireless usage 0.15
Jul 23 - Aug 22 150/Unltd Early Eve/Wkds Plan 37.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -5.00
Savings: Early Eve/Wknd Plan Cr -2.00
9-1-1 Emergency Access Fee 0.50
Rogers to Rogers Calling 0.00
System Access Fee 6.95
Total before taxes: $22.60
GST (#86239 5381) 1.13
PST 1.81
Total for Wireless: $25.54

I called in and told them my needs have changed and that I would like long distance to be added.

He offered 1000 minutes for $5. He said that he doesn't want to change my plan because its already a good plan.

Should I call in and ask that they add the long distance and CID, VM and Text combo, and add another $10 credit?

[bluevektor]

Ok this is really weird. I just called back and found out that the Rep I spoke to last night didn't actually renew our contract by 3 years. He just gave us credits for call display, 2500 text and early eve calling.

So basically if I decide to not do the HUP, I would get all that for all 3 of our phones and only be on a month to month basis with them starting in a few days when our current contract expires. I wonder if I should just buy an unlocked phone so we don't have to be under contract for another 3 years..

I tried to get unlimited incoming and renew my campus calling(tried to get him to offer rogers2rogers) but he said that our credits are maxed out. He said that the maximum credits we can get is up to half of the cost of our plan. I thought that the max credits was up to the total cost of our plan? Did they change it?

Should I try calling again and try to get rogers2rogers? Or is it going to be nearly impossible?

Well that's lucky that you didn't have to sign a new contract to get all of your perks. It depends on whether you think you'll actually switch companies in the near future. If you're planning to stay with Rogers, then you might as well renew now and get your HUP. If you are leaning towards switching to one of the new companies when they come out, then you should look at unlocked phones.

The credits are supposed to max at out equal to your base plan amount. I'm pretty sure the rep was lying to you. He probably just didn't want to give you any more credits. You could probably try calling back and getting the R2R. I wouldn't say it's impossible. It might take some persuasion but you should be able to do it :)

[Raff]

I recently added the $30 6gig to my blackberry bold

This is my current plan

250/Unlimited Eve/Wkds Plan = $20.00
Savings: Monthly Plan Credit = -$5.00 to make my 6pm calling free
Savings: Better Choice Bundles 15% Disc = -$2.25
BB Value Pack (This is New) = $10.00
BB Value Includes : Voicemail + Caller ID + 2500 Text Message
Unlimited Incoming Calling Option = $10.00
Savings: Incoming Calling Opt. Cr = -$10.00
100 Bonus Minutes = $0.00
6PM Early Eve. Calling Option = $5.00
50 Bonus Minutes = $0.00
9-1-1 Emergency Access Fee = $0.50
System Access Fee = $6.95
6 GIG Data Plan = $30.00
Total = 24.95 + 30.00 (for 6gig) = $54.95 + Taxes

Good Deal Or Not Thank You For your Advice

Raff

[wchengw]

I recently added the $30 6gig to my blackberry bold

This is my current plan

250/Unlimited Eve/Wkds Plan = $20.00
Savings: Monthly Plan Credit = -$5.00 to make my 6pm calling free
Savings: Better Choice Bundles 15% Disc = -$2.25
BB Value Pack (This is New) = $10.00
BB Value Includes : Voicemail + Caller ID + 2500 Text Message
Unlimited Incoming Calling Option = $10.00
Savings: Incoming Calling Opt. Cr = -$10.00
100 Bonus Minutes = $0.00
6PM Early Eve. Calling Option = $5.00
50 Bonus Minutes = $0.00
9-1-1 Emergency Access Fee = $0.50
System Access Fee = $6.95
6 GIG Data Plan = $30.00
Total = 24.95 + 30.00 (for 6gig) = $54.95 + Taxes

Good Deal Or Not Thank You For your Advice

Raff

That's pretty good, exactly the price I am looking for. Where is this "BB Value Pack (This is New) = $10.00"? It is two bucks cheaper than the regular value pack. I don't see it on rogers website.

[Barker88]

just got off the phone. got a really nice sales rep. we were joking and laughing all the way through.

this is what he hooked me up with:

250 daytime
unlimited calling from 6pm to 8am
1000 long distance mins
unlimited nation wide incoming calls
cd/vm/250 text
6gb data

$55 a month before tax and SAF

White Iphone 3Gs 16gb for $199
3 Year term.

I'm really happy!!:razz:

[bluevektor]

just got off the phone. got a really nice sales rep. we were joking and laughing all the way through.

this is what he hooked me up with:

250 daytime
unlimited calling from 6pm to 8am
1000 long distance mins
unlimited nation wide incoming calls
cd/vm/250 text
6gb data

$55 a month before tax and SAF

White Iphone 3Gs 16gb for $199
3 Year term.

I'm really happy!!:razz:

I've never heard of unlimited nation-wide incoming calls before. That's an interesting feature. I guess it's good because you can receive your calls on the go without wasting LD mins.

P.S. I'm glad you're really happy.

[leems]

How much is the Unlimited Nationwide Incoming feature? Never heard of it before either.

it's 15 a month i think im pretty sure.

[azncapcom]

Ok so i signed up for a retention plan and new contract for 3 yrs... and they are suppose to send me a free phone as a HUP... the lady said it would b 2 to 3 business days to receive it... its been 5 business days and i still dont EVEN hav a TRACKING NUMBER let alone receive the phone...

Do you think i can receive some kind of compensation on this? I always wanted a smartphone that they offered without having to get a data plan... would this be possible?

Or would it be possible to get some extra credits on my bills for the trouble they gave me?

[can't get 'nough dealz]

Ok so i signed up for a retention plan and new contract for 3 yrs... and they are suppose to send me a free phone as a HUP... the lady said it would b 2 to 3 business days to receive it... its been 5 business days and i still dont EVEN hav a TRACKING NUMBER let alone receive the phone...

Do you think i can receive some kind of compensation on this? I always wanted a smartphone that they offered without having to get a data plan... would this be possible?

Or would it be possible to get some extra credits on my bills for the trouble they gave me?

u prolly wont get anything given the fact they let u have a smartphone without data

its prolly stock issues
what phone did u order?

[Bakedbread]

so i just received my latest Rogers bill for the month of August

up until now ive had 3 cell lines with retention plans for over 1.5 years.

I noticed at the bottom of the bill it states :

"Due to an administrative error, you have received a monthly credit in error. Please note that this will removed in the next invoice."

Has anyone else seen this message?
Does this mean I was audited?
I really hope they arent talking about our phone plans...
We have all services with Rogers, so the credit could be from anything...

im getting a little scared

[Desi786]

I have been with Roger since 2004. I got this plane through source.
Its $25 per month with local incommings free. 150 minutes out going and 100 minutes long distance.
This contract finished in 3 years .They kept calling me to for a month to renew the contract wich i did not.
Should i call back or wait for another company ?
If i do call what shoud i aske for ?
Sorry for so many questions.
Thanks

[MobileMuck]

so i just received my latest Rogers bill for the month of August

up until now ive had 3 cell lines with retention plans for over 1.5 years.

I noticed at the bottom of the bill it states :

"Due to an administrative error, you have received a monthly credit in error. Please note that this will removed in the next invoice."

Has anyone else seen this message?
Does this mean I was audited?
I really hope they arent talking about our phone plans...
We have all services with Rogers, so the credit could be from anything...

im getting a little scared

If you have an account set up on rogers.com you can see there which credit(s) is being removed by checking expiry dates. Otherwise you can call them and they'll tell you.

[hellokitty1031]

A month or two ago I negotiated identical plans for myself & a family member, right now we're getting:

250 dt mins ($20; pay $5 bc of $10 & $5 monthly credits)
unlimited evenings & weekends
r2r (credited)
unlimited incoming (credited)
blackberry messaging value pack (cid, vm, unlimited txt, unlimited msgs) ($25)

I pay 30 + SAF + tax each month (around $42 total)

One of the accounts is always receiving LD charges...even though I just renewed a 3 yr contract can I still call to have 100LD mins added & credited? I know people get it all the time, but what if I JUST signed the contract ~1 month ago? How would I go about doing this?

[waljo88]

This is the deal I got offered today:

BB Bold for $250

Plan:
250 daytime
Unlimited evening and weekends from 6pm
Voicemail / Caller ID
Unlimited TXT
500MB data

All in including SAF/911/tax $59. Is that a good deal?

I dont know about phone, but they offered me lower for 1GB data, it was $46 after tax.

[bluevektor]

A month or two ago I negotiated identical plans for myself & a family member, right now we're getting:

250 dt mins ($20; pay $5 bc of $10 & $5 monthly credits)
unlimited evenings & weekends
r2r (credited)
unlimited incoming (credited)
blackberry messaging value pack (cid, vm, unlimited txt, unlimited msgs) ($25)

I pay 30 + SAF + tax each month (around $42 total)

One of the accounts is always receiving LD charges...even though I just renewed a 3 yr contract can I still call to have 100LD mins added & credited? I know people get it all the time, but what if I JUST signed the contract ~1 month ago? How would I go about doing this?

I think you should be able to do that. Just say that you didn't anticipate your LD needs and that you're interested in adding some sort of LD feature. Tell them approximately how many minutes you need ("oh I think I use about 80 to 100 min per month, do you have any features like that?") And hopefully they will suggest/offer the 100 LD option to you. You do have a lot of feature credits already; they might need to substitute the R2R for 100 LD or something like that, but you might be able to get them to just add it on top.

[ykshum]

my girlfriends plan expired and I just got this for her..nothing outstanding, but already over what she needs.. main concern was to cut down cost.

100 day time
1000 weeknights/weekends (starting at 6pm)
R2R
Unlimited Inc
CID
50 texts (sent/receive)

$20 + SAF/911/tax


I accepted the one above, but I was also offered

250 day time
unlim weeknights/weekends (Starting at 6pm)
R2R (or unlim inc)
CID

for $20 as well

I will need to call back about phones..apparantly they wouldn't let me get smart phones without a data plan (Iphone and that Nokia 5800). But they did offer me phones under $50 that are selling for $250 online.. so I guess if push comes to shove, I can always just buy and sell and pay the rest with my own pocket

Do you guys know of a way to get those phones without a data plan and at a reasonable price from rogers?

[steinberg]

If you have an account set up on rogers.com you can see there which credit(s) is being removed by checking expiry dates. Otherwise you can call them and they'll tell you.

By set up account with Rogers.com, does it mean I sign up for e-billing and no more paper bill will come? I currently have account with rogers.com, but it's not link to any invoice and I guess it because I didn't subscribe their e-billing system...

[hellokitty1031]

I think you should be able to do that. Just say that you didn't anticipate your LD needs and that you're interested in adding some sort of LD feature. Tell them approximately how many minutes you need ("oh I think I use about 80 to 100 min per month, do you have any features like that?") And hopefully they will suggest/offer the 100 LD option to you. You do have a lot of feature credits already; they might need to substitute the R2R for 100 LD or something like that, but you might be able to get them to just add it on top.

thanks for your help, do i still call retentions though...since it's SO clear that i'm not actually planning on canceling my plan and just want an added feature?

[lipbutter]

Well that's lucky that you didn't have to sign a new contract to get all of your perks. It depends on whether you think you'll actually switch companies in the near future. If you're planning to stay with Rogers, then you might as well renew now and get your HUP. If you are leaning towards switching to one of the new companies when they come out, then you should look at unlocked phones.


I do want to get the HUP. However, I'm afraid that in 1 years time there is a large chance that I might move out the province while there is 2 years left on the contract.

Would I be forced to pay the ECF? Or would I be able to just leave the other 2 phones in the family plan and get an individual plan with rogers in the new province I move to without penalty?

[BearBear2]

It happened to me too. Keeping complaining and let them know you were mislead and misinformed.... Ask them to find ways to adjust your bill to what you committed into at the beginning otherwise you are canceling. They recorded everything these days so you can always go back and tell them the cxr did say $58.70.

I committed to the iPhone for $174, and monthly plan of $58 after taxes on Monday. When I called back to confirm the plan, the $8 CID credit was nowhere to be seen. I called billing and found out my bill comes to $72 after taxes. I called back to customer relations and told them I don't want the iPhone anymore. The counter offer they gave me was $63 after taxes.

$20 - 250WD
$5 - 6PM
$30 - 6GB
$10 - CID, VM, 2500 TXT
($10) - monthly plan credit
($5) - data credit
$6.95 - SAF
$0.50 - $911
($1.50) - 15% bundle discount on net $10 base plan

They took away the $5 6PM credit on the original offer, and gave me a $10 monthly plan credit and a $5 data credit. Now my 15% bundle discount only applies on the net base plan of $10, instead of $20.

It's still more than what I expect to pay, given that many people on the forum is getting more features and a lower price. I don't need more features, I just want a lower price. Any suggestions on how should I go about negotiating?

[waljo88]

Im thinking of getting blackberry with data @ 1GB/mth

Is that mean I can go on the Internet through 3G on the bold for 1GB per month.

Or does it mean I just get email thats it.

I know its a stupid Q' but I just wan to make sure.

Other question is 1GB enough for basic stuff.

Also how is the bold, how much should I expect to pay for it, Ive seen on this forum $250.

[shopper-X]

Im thinking of getting blackberry with data @ 1GB/mth

Is that mean I can go on the Internet through 3G on the bold for 1GB per month.

Or does it mean I just get email thats it.

I know its a stupid Q' but I just wan to make sure.

Other question is 1GB enough for basic stuff.

Also how is the bold, how much should I expect to pay for it, Ive seen on this forum $250.

The $30 for 6GB promo is valid till Sept 15, 2009. 1GB is $30 so it's a no brainier to get the 6GB promo for the same price.

I personally have the 500mb plan (part of value package) for my BB Bold. I have not gone over 125mb in any month over the last 6 months. I do not stream audio unless using WiFi or and do not watch Youtube videos.

BB's compress data like no ones business. That is the great thing about them.

[waljo88]

The $30 for 6GB promo is valid till Sept 15, 2009. 1GB is $30 so it's a no brainier to get the 6GB promo for the same price.

I personally have the 500mb plan (part of value package) for my BB Bold. I have not gone over 125mb in any month over the last 6 months. I do not stream audio unless using WiFi or and do not watch Youtube videos.

BB's compress data like no ones business. That is the great thing about them.

I see what you are saying about the price difference for the 1GB & 6GB. But as part of retention package on renewing my contract they are offering me it at only $6 more than my regular plan.

I see when they are giving me a GB, they are allowing me to internet use as well, that is awesome.

Thanks for your help.

[shopper-X]

I see what you are saying about the price difference for the 1GB & 6GB. But as part of retention package on renewing my contract they are offering me it at only $6 more than my regular plan.

I see when they are giving me a GB, they are allowing me to internet use as well, that is awesome.

Thanks for your help.

I would still ask as it's the same price either way.
With any data plan greater then equal to 1 GB you can tether (use the internet from a computer/laptop) until Dec 31, 2009. Not sure what happens after that date as I think their will be a fee. If you are tethering, then I would say fight for the 6GB as 1GB will be chewed up very quickly.

[MobileMuck]

By set up account with Rogers.com, does it mean I sign up for e-billing and no more paper bill will come? I currently have account with rogers.com, but it's not link to any invoice and I guess it because I didn't subscribe their e-billing system...

What I'm talking about has nothing to do with whether or not you subscribe on online billing. Sign on your your rogers.com account and choose "Manage My Wireless Services" (lower left corner of first screen after you sign in). There you will see your wireless account details, including credits (with expiry dates where applicable). If you have more than one wireless line on your account you will see a pull-down list from which to choose the line you want to see. You will likely be looking for one or more credit with an expiry date set to next month before you billing cycle ends.

EDIT: The other possibility which wouldn't be refleced online would be if you were getting 33.3% off of a value pack. This is an error which has recently been corrected, as it was supposed to apply only to a handful of mostly useless features on top a value pack. If this is your issue there's not much you can do about it but be thankful you managed to benefit from a mistake for as long as you have to-date. Others will suggest you can phone and scream and whine about it - and you can - but you have no real leg to stand on and they likely won't do much for you.

[bluevektor]

I do want to get the HUP. However, I'm afraid that in 1 years time there is a large chance that I might move out the province while there is 2 years left on the contract.

Would I be forced to pay the ECF? Or would I be able to just leave the other 2 phones in the family plan and get an individual plan with rogers in the new province I move to without penalty?

I'm fairly certain that you can just change your Rogers number to a local number in the new province that you move to. I have previously changed my Alberta cell phone number to a Saskatchewan number (I think it might even be free). The plan stayed the same. The only difference was there's more tax in SK and they have an additional 911 fee for some reason.

But yes if you did cancel that number, you could have to pay the ECF. If you think you're going to do this, then just renew the other accounts that aren't moving and just leave yours as month to month.

[bluevektor]

thanks for your help, do i still call retentions though...since it's SO clear that i'm not actually planning on canceling my plan and just want an added feature?

YES call retentions (customer relations). They are the only dept that can add the 100 LD option. Just call up Rogers and ask for customer relations. And then when you talk to the first rep, ask him/her if you're speaking to customer relations. If not, just say that you were previously talking to customer relations about changes to your plan and that you would like to be directed back to them. They should forward your call no problem.

[Lovable]

Is it possible to change the name that displays on the name display option? How do you check/confirm if the name has been changed afterwards?

[JohnnyYuma]

Hi everyone, I’m sure my question has been addressed somewhere in this thread, but I haven’t been able to find a conclusive answer so I thought I’d ask before starting to wrangle with Rogers about it. Sorry for the length of this post.

I’ve had Rogers cell phones for 7 or 8 years and my current phone and plan for just under three years. The plan expires in the next couple of months, and my existing phone (a 3 year old Sony 810i) is starting to singe my ear.

Basically, I’m wondering how people have been going about getting Wi-Fi capable phones cheaply but with the most minimal commitment to a data-plan.

Ideally, I wouldn’t get a data plan at all – I’m planning on using Wi-Fi at my house, work, school, etc. That said, I recognize that I probably can’t get the phone subsidized without some form of data plan.

I’m looking at the Nokia E71, which is being offered for $99 on the Rogers site on a 3-year contract and data plan. I’m fine with making a 3-year commitment in order to get a cheaper phone, but I just can’t justify spending extra money on a superfluous data plan.

Here’s what I’m thinking of doing, based on a casual perusal of this thread:

1. Buy the phone using the Hardware Update Program (saves $50 off of the $99)
2. Sign up for voice and data plans. Data plan wise, I guess I’d go for the $15 e-mail only plan
3. Cancel the data part of the plan and pay the $100 penalty

So as I see it, I end up paying $149 for the phone - $49 for the HUPped phone and then $100 to cancel the data plan.

- Did I understand correctly? Is this going to work?
- Is there some better option that I should be pursuing?
- Am I going to be able to get the E71 for $99 even though I’m getting the most minimal data plan?
- Is this going to impact my voice plan negotiations at all? I’m looking at something in the ballpark of the $25/My5 plans.

Thanks for your help!

[Jonavin]

It depends on how much credit you already have. The data might not costs you more than $5 form your current plan.

Call in and ask for Customer Relations. Once connected, ask them about the phone model you want to upgrade to. At some point they will tell you that you need a data plan. You can tell them your exact feeling son the issue, and a sympathetic rep will give you credits. How much credit depends on what credits you already have, your tenure, and just how that rep is feeling that day.

[waljo88]

i just got this from retentions yesterday (although it was offered a week ago)
250, 100LD
e/w @6
unlim incoming
vm,CID,2500 text
$31 tax in.

couldnt get them to give me a good deal on data. so had to settle for just voice. (dont really need data, but if i could get it for $15-10 credit = $5 for the 150mb why now right) except i failed miserably.
nts: dont call on mondays.


Why shouldny you call on Mondays

[casey5]

Would the 100 LD mins show up on the account online?

Hubby's new price plan took effect yesterday, and when I logged in@rogers, the following is listed in "My wireless services":

Discounts: Digital call display
Monthly plan credit
Rogers to Rogers 3 yr bonus

Essentials: 100 text messages
Voicemail
Rogers to Rogers calling

Nothing about the 100 LD minutes. Shouldn't it be listed as well?

[ahbitheman]

Would the 100 LD mins show up on the account online?

Hubby's new price plan took effect yesterday, and when I logged in@rogers, the following is listed in "My wireless services":

Discounts: Digital call display
Monthly plan credit
Rogers to Rogers 3 yr bonus

Essentials: 100 text messages
Voicemail
Rogers to Rogers calling

Nothing about the 100 LD minutes. Shouldn't it be listed as well?

It wont show online but its there. It was the same for me as I used 105 LD minutes and they only charged me for 5 minutes. Just be sure to check ur next bill to confirm. Got charged the extra 5 because of the stupid LD charges u get when calling VM (I'm in Ottawa for the summer but go to school in Kingston). Pretty bs

[sidseven]

It wont show online but its there. It was the same for me as I used 105 LD minutes and they only charged me for 5 minutes. Just be sure to check ur next bill to confirm. Got charged the extra 5 because of the stupid LD charges u get when calling VM (I'm in Ottawa for the summer but go to school in Kingston). Pretty bs

I just got it added to my bill last month and it also does not show up, but I'm able to use it.

Re: long distance for VM. I asked Rogers about this, and the lady I spoke to said that as long as I have a "+" in front of the VM number, then VM calls should always be free, as long as I'm in Canada. I have not tested this out yet though. I think there's also a toll-free # for voicemail-- 1-877-643-7786. I wrote that down a while back, so I'm not sure if it still works.

[Jonavin]

Why shouldny you call on Mondays

I good do you feel having to go to work to deal with customer complaints after good fun weekend.

Just from experience, the best deals are form calls later in the week. After 5pm is better than during the day.

[Jonavin]

Would the 100 LD mins show up on the account online?

Hubby's new price plan took effect yesterday, and when I logged in@rogers, the following is listed in "My wireless services":

Discounts: Digital call display
Monthly plan credit
Rogers to Rogers 3 yr bonus

Essentials: 100 text messages
Voicemail
Rogers to Rogers calling

Nothing about the 100 LD minutes. Shouldn't it be listed as well?


It shows after you click "Update wireless essentials", but not in the main wireless info page.

[waljo88]

i just got this from retentions yesterday (although it was offered a week ago)
250, 100LD
e/w @6
unlim incoming
vm,CID,2500 text
$31 tax in.

couldnt get them to give me a good deal on data. so had to settle for just voice. (dont really need data, but if i could get it for $15-10 credit = $5 for the 150mb why now right) except i failed miserably.
nts: dont call on mondays.

I guess your right about don't call on Mondays, today was annoying. Had to spend about 90 minutes to get everything done.

On saturday the offered me 2 deals

DEAL 1
300 minutes (usual weekends free but after 7PM for weekdays)
2500 texts
unlimited incoming
call waiting, vm, call display, conference
32.45
36.67 After tax

DEAL 2
250 minutes (usual weekends free but after 6PM for weekdays)
rogers to rogers
unlimited incoming calls
unlimited text
BB email, & messaging (BUT NO DATA)
37.45
42.45 After tax

Also, got BB Bold for $300 + 30 or 35 act fee
with $150 reduction for total of $150 + act for total
w/ 36 month contract

The honest truth, be prepared to spend a boat load of time with the reps. Make sure you are specific in telling them to write notes in the file. They make mistakes and you have to call them to fix them.

Also, I talked to 3 diff ppl. And trust me some of the reps have no idea what they are even talking about.

As for a side bit, One person I talked to said that the $150 off on the phone would be off the full $599 price (600-150=450) and not the $299 price (3 y contract). I had to call back and the next person knew what was going on.

I also have my bill bundled. the first guy I spoke to before I was transfered to customer relations person gave me 20% off for 2 years on contract for cable and internet. The 3rd customer relations person I spoke to said this was not possible.

In the end they would not budge and they told me the 20% off is only for 1 year on 1 yr contract. I still cant understand why.

In all I chose the BB package as I figured I would gain use of BB for $5 more which is not bad. Again they would not even consider the $31 deal mentioned earlier on this forum.

Advice for those who are up for spending a couple hours to get these deals. Do your homework, and don't come right out and say you want a package you found here. Mention it after they recommend their offers first. You can always suggest later my friend got this how come you cant give me the same

And if you get an offer don't think about it grab it. Otherwise, you will have to talk to them again, and the next rep may be incompetent or not as willing to hook up deals.

I strongly recommend that you make them note up your file carefully, even though you make look mean for being careful.

[KLOair]

I was wondering, what is exactly a Digital Call Dispaly Credit and how much is it?

[wchengw]

I guess your right about don't call on Mondays, today was annoying. Had to spend about 90 minutes to get everything done.

On saturday the offered me 2 deals

DEAL 1
300 minutes (usual weekends free but after 7PM for weekdays)
2500 texts
unlimited incoming
call waiting, vm, call display, conference
32.45
36.67 After tax

DEAL 2
250 minutes (usual weekends free but after 6PM for weekdays)
rogers to rogers
unlimited incoming calls
unlimited text
BB email, & messaging (BUT NO DATA)
37.45
42.45 After tax

Also, got BB Bold for $300 + 30 or 35 act fee
with $150 reduction for total of $150 + act for total
w/ 36 month contract

The honest truth, be prepared to spend a boat load of time with the reps. Make sure you are specific in telling them to write notes in the file. They make mistakes and you have to call them to fix them.

Also, I talked to 3 diff ppl. And trust me some of the reps have no idea what they are even talking about.

As for a side bit, One person I talked to said that the $150 off on the phone would be off the full $599 price (600-150=450) and not the $299 price (3 y contract). I had to call back and the next person knew what was going on.

I also have my bill bundled. the first guy I spoke to before I was transfered to customer relations person gave me 20% off for 2 years on contract for cable and internet. The 3rd customer relations person I spoke to said this was not possible.

In the end they would not budge and they told me the 20% off is only for 1 year on 1 yr contract. I still cant understand why.

In all I chose the BB package as I figured I would gain use of BB for $5 more which is not bad. Again they would not even consider the $31 deal mentioned earlier on this forum.

Advice for those who are up for spending a couple hours to get these deals. Do your homework, and don't come right out and say you want a package you found here. Mention it after they recommend their offers first. You can always suggest later my friend got this how come you cant give me the same

And if you get an offer don't think about it grab it. Otherwise, you will have to talk to them again, and the next rep may be incompetent or not as willing to hook up deals.

I strongly recommend that you make them note up your file carefully, even though you make look mean for being careful.


No kidding. Just adding a new line under my account was all fxxked up. Took me 2 months to get everything sorted out. Good thing they noted everything as I asked. Always watch your first few bills.

[waljo88]

No kidding. Just adding a new line under my account was all fxxked up. Took me 2 months to get everything sorted out. Good thing they noted everything as I asked. Always watch your first few bills.

I can't wait

[ahbitheman]

Also make sure you get a guy rep instead of a girl!! I swear to god the girls never budge but the guys are all so chill. Post your opinions on this but I know this is very true from my experience

[ahbitheman]

Also ( i found this very stupid)..I talked to rogers about changing my 6gb data plan to a 150 mb data plan since I'll be going to school where there is wifi everywhere. The GIRL told me I'd not only have to pay 100 ECF but also pay the full price of the phone?! I found that very stupid as many of you have simply got discounted smartsphones with data, cancelled data, paid the extra hundred and moved on with your life. I figured it should be the same for me. She was also unable to add the 6pm early evening for students as she said it was because I'm on a retention plan. I feel like calling in later this week..hopefully I get a guy who's chill

[Jonavin]

Also make sure you get a guy rep instead of a girl!! I swear to god the girls never budge but the guys are all so chill. Post your opinions on this but I know this is very true from my experience

I have the opposite experience, although one of my best deals was from a male rep.

[04turbowagon]

If I don't like what I want I just hang up and call again to see if the offer gets better.

[exploreanu]

Also make sure you get a guy rep instead of a girl!! I swear to god the girls never budge but the guys are all so chill. Post your opinions on this but I know this is very true from my experience

-1

I have the opposite experience, although one of my best deals was from a male rep.

+1 i got 3 chics and all 3 were really nice, but the understanding level went down from the first one to the third, ie. the first one gave me the best deal, then the second one wasnt too interested in giving me too much data, the third one wasnt interested in giving me anything at all lol.

Then I got a dude who was like wtf kind of plan are you on? I need to contact the person who did this, blah blah blah lol

So yeah, go chics lmao :P

[Roush]

Rogers Wireless EPP $20.00
Smartphone valuepack (credit $15)
6 PM early calling option (credit $7)
200 daytime minutes

Usually comes around $33 after everything.

I'm fine with my plan because I hardly ever go over my minutes but I would like to get unlimited incoming, is it possible to get credit for it keeping in my mind i already get $22 credit on my account. I'm a student so i was thinking if i could get 6pm early evening calling option through the student offer they right now and use the $7 credit towards unlimited incoming calls, is it possible. or any other suggestions that would get me unlimited incoming.

[ahbitheman]

Rogers Wireless EPP $20.00
Smartphone valuepack (credit $15)
6 PM early calling option (credit $7)
200 daytime minutes

Usually comes around $33 after everything.

I'm fine with my plan because I hardly ever go over my minutes but I would like to get unlimited incoming, is it possible to get credit for it keeping in my mind i already get $22 credit on my account. I'm a student so i was thinking if i could get 6pm early evening calling option through the student offer they right now and use the $7 credit towards unlimited incoming calls, is it possible. or any other suggestions that would get me unlimited incoming.

Im on a retention plan and tried adding the 6 pm early evenings as I'm a student as well. The girl tried but it wouldnt work. And she said it was just 5 bucks not 7. I actually have an extra 5 dollar credit just on the plan that they forgot to remove but Id rather just save 5 bucks + tax a month. Just call in and try. Also, if you do manage to get 6 pm early for free even though ur on a retention as well, let me know

Unlimited incoming was credited to me. Try your luck

[SinGularity]

Also make sure you get a guy rep instead of a girl!! I swear to god the girls never budge but the guys are all so chill. Post your opinions on this but I know this is very true from my experience

i called to HUP three times. The girls didn't want to waive the admin fee and the guy did it no problem.

[2k5tsx]

Question.

If I want the old 3G 16GB or 8GB... can I get the 99/149 pricing with the $15 150mb retention data plan?

[jrice]

I good do you feel having to go to work to deal with customer complaints after good fun weekend.

Just from experience, the best deals are form calls later in the week. After 5pm is better than during the day.

Yes, I experienced the bad part, 4:30 p.m. on Monday.

[Jonavin]

Well, there you go. Don't say we didn't warn you. Try again Wednesday at 5:56pm. :D

[Roush]

Im on a retention plan and tried adding the 6 pm early evenings as I'm a student as well. The girl tried but it wouldnt work. And she said it was just 5 bucks not 7. I actually have an extra 5 dollar credit just on the plan that they forgot to remove but Id rather just save 5 bucks + tax a month. Just call in and try. Also, if you do manage to get 6 pm early for free even though ur on a retention as well, let me know

Unlimited incoming was credited to me. Try your luck

The last rep I spoke to she said no but I'm going to try again,I don't think I'm on a retentions plan I took over my dads plan and because they stopped offering EPP plan around that time so the rep put stuff together to give me the plan I have right now. I really hope I can switch my $7 credit.. has anyone been able to do this before or just get new credit for unlimited incoming.

[bubble_tea]

I'm doing this for my mom. She's been with Rogers for 11.5 years and NEVER got anything. The lady on the line even told her that her profile is rated is a "Perfect Customer"

Current Plan:
350 minutes (by the second)
Unlimited evenings (6pm-8am) and weekends Sat/Sun.
$8 Caller ID
Call fwding/conference..etc
+all the fees & tax = $58/month

She finally got her bum to call *611. She asked for retentions department, but the girl on the other end said she WAS it already. Is that just the "first person" for retentions and there's actually a 2nd one if my mom still refuses?

Offered her:
350 mins (by the Minute) - lady said all new plans are by the min now. Are they really?
Unlimited evenings (6pm-7am) and weekends
Caller ID
$27 + taxes stuff = $31/month

Her contract expires about Feb/March next year.

My mom just wants min 250 to 300 minutes, ultd evenings/wkends. Unlimited incoming would be great since she mostly picks up calls. And CID is a must.

I remember reading in the fido retentions thread a guy got $600 in credits cause he's been w/them since high school days and didn't get anything before. Do you think my mom could get something like that?


Any thoughts?

[wchengw]

-1



+1 i got 3 chics and all 3 were really nice, but the understanding level went down from the first one to the third, ie. the first one gave me the best deal, then the second one wasnt too interested in giving me too much data, the third one wasnt interested in giving me anything at all lol.

Then I got a dude who was like wtf kind of plan are you on? I need to contact the person who did this, blah blah blah lol

So yeah, go chics lmao :P

Some girls are mean. There was one I called and she is like "why should you get credit or deal? Of course not." Well, she didn't exactly said that way but I sure felt like she said it. I got mixed experiences though. Like, the guy that did my second line, he totally screwed it up and cost me $100 more than I should paid. Then it was up to a lady that fixed it for me and give me credits for the trouble. Then it was up to another lady that fixed my term back to 2yrs instead of 3yrs. So some ladies do know what they are talking about.

[hellokitty1031]

i called retentions today and told them i needed some LD mins. after putting me on hold for some time he came back to tell me that there's 1000 canada-wide ld minutes for $5. when i said that 1000 mins is a bit excessive (i just want the add-on as a 'safety net' since he's pretty good with calling LD) anyway...he said that the 1000 min plan is the only retentions plan they offer...i thought there was a 100 min plan?
i told him i'd call back because $5 is too much to spend on something my brother won't really use...i foresee him using like 50 mins at most each month. can you give advice on how i can try to get the 100min that i see people getting, pref. for free / replace current features (r2r / unlimited incoming) or am i being greedy & need to just drop this altogether?
thanks!

YES call retentions (customer relations). They are the only dept that can add the 100 LD option. Just call up Rogers and ask for customer relations. And then when you talk to the first rep, ask him/her if you're speaking to customer relations. If not, just say that you were previously talking to customer relations about changes to your plan and that you would like to be directed back to them. They should forward your call no problem.

[bluevektor]

i called retentions today and told them i needed some LD mins. after putting me on hold for some time he came back to tell me that there's 1000 canada-wide ld minutes for $5. when i said that 1000 mins is a bit excessive (i just want the add-on as a 'safety net' since he's pretty good with calling LD) anyway...he said that the 1000 min plan is the only retentions plan they offer...i thought there was a 100 min plan?
i told him i'd call back because $5 is too much to spend on something my brother won't really use...i foresee him using like 50 mins at most each month. can you give advice on how i can try to get the 100min that i see people getting, pref. for free / replace current features (r2r / unlimited incoming) or am i being greedy & need to just drop this altogether?
thanks!

hmm that's weird. Usually the CxRs have no problem giving out the 100 LD option. The only advice I can give you is to try customer relations again and hopefully get a nicer rep. Perhaps try in a few days and at night time. Some RFDers seem to think that Monday is the worst day to call (just based on experience). I've never had issues with the particular day, but that's just me. If your initial approach doesn't work again, then you could try something like, "Oh, one of my friends/coworkers/colleagues said he has a 100 LD min option. How much does that cost?" (And since you already know the 1000 LD min option is $5, they will have to concede that the 100 LD option is cheaper (i.e. FREE!). And if they say you have too many features already, then you can suggest maybe substituting the R2R for the 100 LD. I honestly think you could pull it off without substituting, but it depends on the rep. Let me know how it goes!

[jeffvan]

I’ve had Rogers cell phones for 7 or 8 years .

Called retentions (customer relations) to renew my contract and was offered the following.......

6 PM early calling option
500 daytime minutes
Unlimited incoming
R2R
call waiting, vm, call display, conference
$30 for 6GB promo
White Iphone 3Gs 16gb for $199
3 Year term.

65.37 tax included

What do u guys think??

[waljo88]

Also ( i found this very stupid)..I talked to rogers about changing my 6gb data plan to a 150 mb data plan since I'll be going to school where there is wifi everywhere. The GIRL told me I'd not only have to pay 100 ECF but also pay the full price of the phone?! I found that very stupid as many of you have simply got discounted smartsphones with data, cancelled data, paid the extra hundred and moved on with your life. I figured it should be the same for me. She was also unable to add the 6pm early evening for students as she said it was because I'm on a retention plan. I feel like calling in later this week..hopefully I get a guy who's chill

Its not the cost of the phone, its only $100, thats what I was told today. Don't fall for there crap. The problem your having is that it looks like your under contract and you already have a sick deal. They aren't going to give you much. When you renew your contract then you'll be back to king again.


I don't know if its a girk thing. the first girl I talked was too intent on hooking me up. I think it has more to do with their experience. The second girl I talked to told me she had to look up the plans as they change so fast she cant even keep up. That should have been my clue to hang up. My stupidity. Later on when she said she read my notes and said the last person wrote I can only get $150 off the the regular price (600 - 150) not the 3 year price. I was dumb founded as its common sense Im signing on for a 3 year deal, why would I pay more then what everyone else is getting.

I was talking to my bro and he was saying I should have grabbed the deals when I was getting them, then I could always change if I call back ASAP. I shouldn't have requested that I need time to think it over.

I think the Monday theory is definitely on point DO NOT CALL ON MONDAY. It will cost you. If anything call on Saturday. Other advice is to be nice, that makes them want to be nice.

[bluevektor]

I'm doing this for my mom. She's been with Rogers for 11.5 years and NEVER got anything. The lady on the line even told her that her profile is rated is a "Perfect Customer"

Current Plan:
350 minutes (by the second)
Unlimited evenings (6pm-8am) and weekends Sat/Sun.
$8 Caller ID
Call fwding/conference..etc
+all the fees & tax = $58/month

She finally got her bum to call *611. She asked for retentions department, but the girl on the other end said she WAS it already. Is that just the "first person" for retentions and there's actually a 2nd one if my mom still refuses?

Offered her:
350 mins (by the Minute) - lady said all new plans are by the min now. Are they really?
Unlimited evenings (6pm-7am) and weekends
Caller ID
$27 + taxes stuff = $31/month

Her contract expires about Feb/March next year.

My mom just wants min 250 to 300 minutes, ultd evenings/wkends. Unlimited incoming would be great since she mostly picks up calls. And CID is a must.

I remember reading in the fido retentions thread a guy got $600 in credits cause he's been w/them since high school days and didn't get anything before. Do you think my mom could get something like that?


Any thoughts?

Sometimes if you say "customer relations" at first, then you will get the correct dept. Sometimes it goes to a normal rep. Usually I just ask and they will tell me straight up. If it's not customer relations, just ask to be put through there. It sounds like your mom was speaking to them since she was offered a retention plan.

I've never heard of anyone just getting credits for the heck of it from Rogers. I haven't read the Fido thread, so I can't really say too much. Perhaps Jonavin can comment. To me, it wouldn't make much business sense to do that, but you never know.

You should be able to get a good retention plan no problem. Something like this:
250-300 DT min ($20)
unl EW @ 6pm ($5-$5 credit)
CID (loyalty credit)
unl incoming (feature credit? not sure if this is feature or MSF)
100 LD min if you want (feature credit)

Normally all of that would total to around $30 all-in. You could try and push them for a $5-10 monthly credit possibly bringing the price down. As far as per-second billing; I'm not sure Rogers will do that anymore. I haven't heard of anyone getting that lately.

[Jonavin]

The 100 LD doesn't need a credit because it's a $0.00 feature (if you get the feature you are never charged for it). There is an Unlimited Incoming feature credit, but it's getting harder to get it.

On those retroactive credits for over-paying in the past. I've only heard about them doing this in reference to overcharging on a previously agreed to price. Say you got on that $30 500mb data value pack, and you ignored your billing (pre-authorized billing) after the first few statements. Then a year later you noticed that they are now charging you $40 and call to complain. Otherwise I don't see them giving credits for no reason.

[2k5tsx]

Question.

If I want the old 3G 16GB or 8GB... can I get the 99/149 pricing with the $15 150mb retention data plan?


anyone?

[Jonavin]

anyone?

Yes. It was offered to me before.

[Tsidneku]

I recently renegotiated my wireless plan. I did not opt for a HUP or a major plan change because I am avoiding a contract (as I may be leaving the nation shortly).

250 Daytime Minutes
6 PM E/W
R2R
VM
CID
2500 Sent Txt/Unl. receiv. (I think that's standard now?)
150 MB Data plan
100 CAD Long Distance

$43 after taxes + SAF + 911, etc.

This was a $20 base plan (the 250 daytime min + 9 pm EW).
I don't know, I think it's a fair outcome. I'm happy with it and I feel like that's what's important. :)

Quick question though (sorta OT): I have a N95-1 from Europe/Asia; the WCDMA band runs on 2100 Mhz. Rogers/Canadian systems run on 850/1900. Is there a software way (i.e. flashing firmware or IMEI) to allow me to use the 3G system here? Am I stuck to GPRS? Is there a relatively cheap hardware way to change this?

[u0dcameron]

I've only been with Rogers since January I signed a 3 year contract with my bold and currently have the 17.50 EPP plan with the 35$ value pack. Is it to early in my contract to call and try to get something? If anything I just want a bit more minutes or maybe that 100 LD minutes people are talking about.

Any advice appreciated.

P.S. if I call what should I say? my needs have changed and I'm looking for a bit more minutes but can't afford to up my bill?

I pay roughly 65$ a month by the way if that matters.

[casey5]

It shows after you click "Update wireless essentials", but not in the main wireless info page.

Thanks, that worked.

[jeffvan]

I’ve had Rogers cell phones for 7 or 8 years .

Called retentions (customer relations) to renew my contract and was offered the following.......

6 PM early calling option
500 daytime minutes
Unlimited incoming
R2R
call waiting, vm, call display, conference
$30 for 6GB promo
White Iphone 3Gs 16gb for $199
3 Year term.

65.37 tax included

What do u guys think??

I was offered the exact same contract for 49.78 + taxs
White Iphone 3Gs 16gb for $199
3 Year term

Im very happy

[dssking]

What numbers are you people calling to get customer retention? I dialed
1-888-ROGERS-1 and spoke to two reps, both of which weren't very helpful.

They weren't able to deviate from the original posted rates on Roger's site.

Any help would be appreciated.

Thanks

[waljo88]

What numbers are you people calling to get customer retention? I dialed
1-888-ROGERS-1 and spoke to two reps, both of which weren't very helpful.

They weren't able to deviate from the original posted rates on Roger's site.

Any help would be appreciated.

Thanks

The first guy cant do anything for you.
You have to act like you are leaving because your bill is too high, something of that sort. He should then transfer you to customer relations.
They put you on hold for a while so if you want to lower your bill for cable, internet, home phone and wireless. Make sure you tell them you have consolidated billing and want to be transferred to that dept. O/W ask to be transfered to the wireless customer relations.

[jeffvan]

What numbers are you people calling to get customer retention? I dialed
1-888-ROGERS-1 and spoke to two reps, both of which weren't very helpful.

They weren't able to deviate from the original posted rates on Roger's site.

Any help would be appreciated.

Thanks

1-888-936-7283 goes straight to retentions dept

[Barker88]

I was offered the exact same contract for 49.78 + taxs
White Iphone 3Gs 16gb for $199
3 Year term

Im very happy

no text messaging?

I just got


250 day time
unlimited 6pm eve weekends
1000 long distance mins
ulim incoming
cd vm 250 text
6gb data
white 3gs 16gb iphone for $199

for $55 before tax and saf

i wonder if i should call back and push for cheaper?

[noisewater]

I just talked to a real sweet heart in Burnaby named Sara. She was super helpful and hooked me up with a pretty awesome deal. It beats my current plan so I'm very happy :)

$52.45 + Tax

200 Anytime
EW @ 6 PM
CID/VM/2500 texts
MY 10 Nationwide
500 MB Data

BB Curve 8900 $190 after Activation.

Thanks very much to everyone who posted here and helped me out!

For anyone wondering, this was the 4th or 5th time I called. Up until this point I've only gotten people who weren't very willing help out at all, so definitely keep trying until you get someone nice. I basically knew as soon as Sara answered that she was going to be awesome because she was soooo much friendlier than the other reps I've spoken to.

Anyways, I just asked how much it would cost to buy out my plan and if I could return my phone to make it cheaper. She asked why I wanted out, and I told her about Telus' Student 35 BB plan. She asked if I'd heard of Rogers student plan and I said I have but it isn't as good. Then she offered me that deal and I was super pumped. I took it and she offered me that price for my phone.

I thanked her a whole bunch because she was very kind and helpful, and we laughed and joked a whole bunch.

So my advice is definitely call to cancel (I was actually legitimately calling to cancel, so I don't know if I sounded more sincere or not lol). Be very, very kind because they'll help you more. And just hang up if they don't sound nice and call back right away until you get someone who sounds cheerful.

[dorko]

no text messaging?

I just got


250 day time -> 20$ basically you can get up to 20$ of monthly credit
unlimited 6pm eve weekends -> 5$
1000 long distance mins -> 5$
ulim incoming -> 10$, has a featured credit
cd vm 250 text -> 10$
6gb data -> 30$
white 3gs 16gb iphone for $199

for $55 before tax and saf

i wonder if i should call back and push for cheaper?

Ideally you could get it for 50$+saf+tx
However, a lot of reps are reluctant to give you credits that totals your voice plan (usually they give 10$-15$)

If you want something cheaper, you can
1. remove early evenings and try to get them to add bonus minutes for free (50 is easy, 100 is a bit harder)
2. do you really need 1000LD? if not, replace it by 100LD for free

You can always try your phone for 15days/30mins, call back in that period stating that you're not sure about your plan and you think about canceling unless you get something cheaper.


On another note, can someone shed some light on data credits?

[dorko]

I just talked to a real sweet heart in Burnaby named Sara. She was super helpful and hooked me up with a pretty awesome deal. It beats my current plan so I'm very happy :)

$52.45 + Tax

200 Anytime
EW @ 6 PM
CID/VM/2500 texts
MY 10 Nationwide
500 MB Data

BB Curve 8900 $190 after Activation.

If you signed a 3-yr contract, you're entitled to have 250 daytime mins for the same price. You can easily get them to add 50 bonus minutes for free (I've never had trouble getting this added, unless you get a cheapie plan on a 1-yr contract like me). You can boost your DT mins to 300 :D

[noisewater]

haha I did do a new 3 year contract so I'll give that a shot tomorrow and see what I can do.

[genshikenni]

tried it yesterday
(ya Monday, morning ~9:30)

it was a short talk, less than 15min (exclude the waiting)

I basically I just say : I want to cancel my phone because I don't have caller ID, voice mail, and have to pay to text

and the guy gave me
caller ID, VM and 2500 text free

from my last 2 years renewed plan:
250min+50min anytime, 1000 week end and 7pm week day ev(I think)
unlimited incoming

all on a 20$ plan plus 0.50$ 911, 6.95$ sys fee and tax

do you think I can call back for may some long distance ? now I think I pay 0.30$/min Canada, don't know international

[helphelp911]

everyone is talking iphone 3gs here.

but is there any phone with good reception (quad band), loud , thin and small?

Thanks!

[genshikenni]

everyone is talking iphone 3gs here.

but is there any phone with good reception (quad band), loud , thin and small?

Thanks!

I still use my sony ericsson w810i ... (is it quad band ? :confused:)
I think rogers still have those small phone

[CatFrame]

I'm on a $20 rentention plan.

250 daytime minutes
unlimited evenings and weekends starting @ 8pm option to make it 6pm for 5 dollars later
unlimited incoming Changed R2R to unlimited incoming for free
CID/VM/2500 text package Free
1000 LD minutes for $5 With the option to drop it down to 100 for free later

32.45 + tax

I'm happy with what I got. I didn't press too hard for more daytime minutes or my evenings to start at 6pm. Probably could have done a little bit better.

Spoke with Denise, very nice lady. Easy to understand everything she says. She told me I am due for a HUP whenever I want.

Whats a good phone to replace my W810i?

Nokia N95?
Something else?

[CatFrame]

tried it yesterday
(ya Monday, morning ~9:30)

it was a short talk, less than 15min (exclude the waiting)

I basically I just say : I want to cancel my phone because I don't have caller ID, voice mail, and have to pay to text

and the guy gave me
caller ID, VM and 2500 text free

from my last 2 years renewed plan:
250min+50min anytime, 1000 week end and 7pm week day ev(I think)
unlimited incoming

all on a 20$ plan plus 0.50$ 911, 6.95$ sys fee and tax

do you think I can call back for may some long distance ? now I think I pay 0.30$/min Canada, don't know international

You can get 100LD minutes for free, or 1000 for 5 dollars.


I just got voice mail and I don't know how to set it up on my Sony W810i.
Can someone PM me a link, or explain it here. I have to go back to work soon.

thanks

[dorko]

You can get 100LD minutes for free, or 1000 for 5 dollars.


I just got voice mail and I don't know how to set it up on my Sony W810i.
Can someone PM me a link, or explain it here. I have to go back to work soon.

thanks

technically your shortcut key for vm is 1. press and hold 1 and follow the instructions of the nice lady. if you already have setup your "one-touch dials" you can always go to messaging > call vm and follow directions. your new code should be the last 4 digits of your number.

[CatFrame]

technically your shortcut key for vm is 1. press and hold 1 and follow the instructions of the nice lady. if you already have setup your "one-touch dials" you can always go to messaging > call vm and follow directions. your new code should be the last 4 digits of your number.

I did that, and then it calls "A" and then after it connects to something, it disconnects right away.

BTW, are the 1000LD minutes ontario LD only, or anywhere in Canada?
Texting newb question - can text messages be long distance in Ontario/Canada?

Lady asks me for my mailbox number, what do I put?
- I had a voicemail number in there

I took it out and started from scratch.

I hold 1, it asks me to set the voicemail number, I enter 1 and click okay.
it half-rings then hangs up.

I'll be back at 6pm. please help!

[genshikenni]

You can get 100LD minutes for free, or 1000 for 5 dollars.


I just got voice mail and I don't know how to set it up on my Sony W810i.
Can someone PM me a link, or explain it here. I have to go back to work soon.

thanks

for LD, do you mean I always have 100LD for free, or I should call them and ask to 'activate it' ? because I'm paying for 0.30$/min for Canadien long distance
and the 100LD is it for every where ? international and Canada-US

for the W810i voice mail, I tried the to hold '1', but it didn't work for me, when I hold 1, it as me to enter a phone number, not my vm password. I have to call *611, and they give me a phone number (that I can put in my speed dial '1' or any other speed dial #) that gives me access to my vm, then I can enter my password
Hope that help :)

[zweinstein]

for LD, do you mean I always have 100LD for free, or I should call them and ask to 'activate it' ? because I'm paying for 0.30$/min for Canadien long distance
and the 100LD is it for every where ? international and Canada-US

for the W810i voice mail, I tried the to hold '1', but it didn't work for me, when I hold 1, it as me to enter a phone number, not my vm password. I have to call *611, and they give me a phone number (that I can put in my speed dial '1' or any other speed dial #) that gives me access to my vm, then I can enter my password
Hope that help :)

It is 100 Canadian LD. no such thing as an LD text. Beyond 100 mins it is $0.30/min. You must ask retentions for it. they will give it for free if you ask. It is not autmatically included. it must be requested

[Big Fat]

Does anyone know if Rogers has an option for removing the voice plan and going a la carte?

I'm on the $17.50 EPP plan, and a Blackberry Data plan (500mb) and my bill is still $80-$90 per month after all taxes and fees.

I barely if ever use my phone for calls (and when I do, it usually ends up being long distance)

This is getting ridiculously expensive for a phone I use mainly to email/txt.

[azerone]

hey guys, i just spent like 1 hour reading this huge thread as I'm interested in getting a new phone

some background - I'm a student and currently have no phone however i've got rogers internet, home phone, 1 cell phone (dads) who's 3-year contract recently expired

I've read about all the retention plans etc. I mean we've been rogers customer for over 4 years .. and my dads plan is $25 with the minimum features .. we haven't ever called rogers to get credits - so I don't think i have any credits on the account

I want a something like this for the iphone 3GS

250 weekday mins
unlmtd eve/wkends ( 6pm to 8am)
500MB data ( or even lower if possible)
CID , VM
unlmtd incoming
unlmtd text msgn

How much do you think i should be aiming for when i call retentions including the SAF + tax etc.


Any help would be appreciated
Thanks

[zweinstein]

Does anyone know if Rogers has an option for removing the voice plan and going a la carte?

I'm on the $17.50 EPP plan, and a Blackberry Data plan (500mb) and my bill is still $80-$90 per month after all taxes and fees.

I barely if ever use my phone for calls (and when I do, it usually ends up being long distance)

This is getting ridiculously expensive for a phone I use mainly to email/txt.

just call retentions and get them to add on the 100 LD minutes feature for free or pay for 1000 LD minutes for $5. If you pay that $5, you should never have any other LD charges

[helphelp911]

just call retentions and get them to add on the 100 LD minutes feature for free or pay for 1000 LD minutes for $5. If you pay that $5, you should never have any other LD charges

is the 100LD only national wide? Can i make international call? like call to italy?

[zweinstein]

is the 100LD only national wide? Can i make international call? like call to italy?

nationwide. not international

[waljo88]

I did that, and then it calls "A" and then after it connects to something, it disconnects right away.

BTW, are the 1000LD minutes ontario LD only, or anywhere in Canada?
Texting newb question - can text messages be long distance in Ontario/Canada?

Lady asks me for my mailbox number, what do I put?
- I had a voicemail number in there

I took it out and started from scratch.

I hold 1, it asks me to set the voicemail number, I enter 1 and click okay.
it half-rings then hangs up.

I'll be back at 6pm. please help!

Its funny, im having the same problem with my Nokia 6301. I just go VM.

I hold down 1. And then it asks for ph#, I have tried everything.

I tried putting the last 4 numbers XXXX, I have tried XXXX#, and I have tried the entire number, neither is working. Looks like I will have to call back these Rogers guys again.

[hshamshu]

Hey all,

Here's what I have:
100 Weekday minutes
Evenings/Weekends from 6-8
Unlimited incoming
VM/CD/2500 Texts (free)
TOTAL: $30/month + SAF/911 + taxes

I was offered this on a new 3yr deal:
200 Weekday minutes
Evenings/Weekends from 6-8
Unlimited incoming
VM/CD/2500 Texts (free)
6GB Data plan
TOTAL: $55/month + SAF/911 + taxes

Plus the 16GB iPhone 3GS for $199. Basically, I'm getting 100 extra minutes and the $30 data plan for an extra $25. This was the first rep I talked to and this was one of 3 offers she gave me (the best one).

I've been with Rogers for just under 5 years and am 3 months from the end of my present 3yr deal. From a previous call I know that I'm a Tier 4 customer.

What do you think?

[skatastrophiic]

hey guys, i just spent like 1 hour reading this huge thread as I'm interested in getting a new phone

some background - I'm a student and currently have no phone however i've got rogers internet, home phone, 1 cell phone (dads) who's 3-year contract recently expired

I've read about all the retention plans etc. I mean we've been rogers customer for over 4 years .. and my dads plan is $25 with the minimum features .. we haven't ever called rogers to get credits - so I don't think i have any credits on the account

I want a something like this for the iphone 3GS

250 weekday mins
unlmtd eve/wkends ( 6pm to 8am)
500MB data ( or even lower if possible)
CID , VM
unlmtd incoming
unlmtd text msgn

How much do you think i should be aiming for when i call retentions including the SAF + tax etc.


Any help would be appreciated
Thanks

I pretty much have the same plan. Got it with a HUP to a refreshed iPhone at 149 (in may). My bill is 45/month plus .50, 6.95 and GST/QST. I think the refreshed iPhones are going for 49 now, but don't quote me on that.

The plan is basically the standard 20/month retentions deal. After getting that, I asked for most of the features of the 500mb iPhone pack which was 35...Then I played dumb and pointed out that a lot of those features were already in the retentions pack and so they credited me down to 25 for 500mb, unlimited texting, visual voicemail (which is awesome), Whocalled (which is annoying). You should be able to get this for 45, maybe even lower if you're persistent.

Good luck.

[bedlam13]

im in a bit of a dilema...

situation one) im with fido on a couples plan but i want to get the iphone 3gs. i asked an instore rep and i was told i needed to be within 6 months of my contract's expiration in order for me to be able to upgrade my plan and get iphone.

can i switch over to rogers NOW and sign a new contract using my number? then have the couples plan's other half sign some contract with either rogers or fido?

situation two) my sibling recently signed a new contract with fido, can i use her account to switch to rogers and get add data hence get iphone?

whats the quickest and best way to get the iphone for me?

Thanks everybody!

[jeffvan]

Hey all,

Here's what I have:
100 Weekday minutes
Evenings/Weekends from 6-8
Unlimited incoming
VM/CD/2500 Texts (free)
TOTAL: $30/month + SAF/911 + taxes

I was offered this on a new 3yr deal:
200 Weekday minutes
Evenings/Weekends from 6-8
Unlimited incoming
VM/CD/2500 Texts (free)
6GB Data plan
TOTAL: $55/month + SAF/911 + taxes

Plus the 16GB iPhone 3GS for $199. Basically, I'm getting 100 extra minutes and the $30 data plan for an extra $25. This was the first rep I talked to and this was one of 3 offers she gave me (the best one).

I've been with Rogers for just under 5 years and am 3 months from the end of my present 3yr deal. From a previous call I know that I'm a Tier 4 customer.

What do you think?

I think you can do better. I’ve been with Rogers for 7 or 8 years .

Called retentions (customer relations) to renew my contract and was offered the following.......

The first CS rep I talked to offered me this...
6 PM early calling option
500 daytime minutes
Unlimited incoming
R2R
call waiting, vm, call display, conference
$30 for 6GB promo
White Iphone 3Gs 16gb for $199
3 Year term.

65.37 tax included

The second rep offered me the same plan but with a $10 discount of my data package for 49.78 + taxs (No system access for 1 yr)
& a White Iphone 3Gs 16gb for $199.

FYI....I mentioned my wife wasn't going to pay over $60 per month...

[azerone]

I think you can do better. I’ve been with Rogers for 7 or 8 years .

Called retentions (customer relations) to renew my contract and was offered the following.......

The first CS rep I talked to offered me this...
6 PM early calling option
500 daytime minutes
Unlimited incoming
R2R
call waiting, vm, call display, conference
$30 for 6GB promo
White Iphone 3Gs 16gb for $199
3 Year term.

65.37 tax included

The second rep offered me the same plan but with a $10 discount of my data package for 49.78 + taxs (No system access for 1 yr)
& a White Iphone 3Gs 16gb for $199.

FYI....I mentioned my wife wasn't going to pay over $60 per month...

Hey, Is it possible to get the exact same plan .. but without the 6GB data .. I'm going to be using it on campus so i'll have wi-fi .. I would need to most minumum on the iphone

what do you think the cost will be then? including saf and taxes

[bluevektor]

hey guys, i just spent like 1 hour reading this huge thread as I'm interested in getting a new phone

some background - I'm a student and currently have no phone however i've got rogers internet, home phone, 1 cell phone (dads) who's 3-year contract recently expired

I've read about all the retention plans etc. I mean we've been rogers customer for over 4 years .. and my dads plan is $25 with the minimum features .. we haven't ever called rogers to get credits - so I don't think i have any credits on the account

I want a something like this for the iphone 3GS

250 weekday mins
unlmtd eve/wkends ( 6pm to 8am)
500MB data ( or even lower if possible)
CID , VM
unlmtd incoming
unlmtd text msgn

How much do you think i should be aiming for when i call retentions including the SAF + tax etc.


Any help would be appreciated
Thanks

Yeah I don't know if you'll be able to get a retention plan. You usually have to be on your cell phone plan for a minimum of AT LEAST 6 months before you can even think about trying to get some of the plans on here. I realize you have been a Rogers customer before, but that probably won't help you that much. You could definitely change your dad's plan and get some credits or something, but you would probably be out of luck for now.

[azerone]

Yeah I don't know if you'll be able to get a retention plan. You usually have to be on your cell phone plan for a minimum of AT LEAST 6 months before you can even think about trying to get some of the plans on here. I realize you have been a Rogers customer before, but that probably won't help you that much. You could definitely change your dad's plan and get some credits or something, but you would probably be out of luck for now.


So is there some way that I can get a HUP for my dad's phone and get a iphone with the plan i posted?

[bigoldblack]

Hi all,
Just spoke with rogers and they wouldn't budge.

This is my plan now and its fairly expensive for me.
Should I try again? because I'm pretty sure its not even close to being the best i can get.

EPP 100 Wkday/Unl. Eve/Wknds - $25.00

* 50 Bonus minutes
* 100 Weekday Minutes
* Unlimited Eve/Wknd Minutes @ 6

Unlimited Network Calling

1000 LD min = $5

Value Pack = $12
125 Sent/Unlim Received Text
CID/VM

Monthly plan credit -$5

All together including SAF + taxes = $50.23.


This is without data too, can I do better?

[hawk99]

Hi all,
Just spoke with rogers and they wouldn't budge.

This is my plan now and its fairly expensive for me.
Should I try again? because I'm pretty sure its not even close to being the best i can get.

EPP 100 Wkday/Unl. Eve/Wknds - $25.00

* 50 Bonus minutes
* 100 Weekday Minutes
* Unlimited Eve/Wknd Minutes @ 6

Unlimited Network Calling

1000 LD min = $5

Value Pack = $12
125 Sent/Unlim Received Text
CID/VM

Monthly plan credit -$5

All together including SAF + taxes = $50.23.


This is without data too, can I do better?

That's basically the same EPP plan I have now (from 5 years ago). I called retentions and only got offered:

250 mins, unlimited evening/weekends (from 8pm), CID

[bluevektor]

So is there some way that I can get a HUP for my dad's phone and get a iphone with the plan i posted?

Yeah your dad should be eligible for a HUP based on what you said. How much you get it for depends on whether he's Tier 4 or Tier 5 ($199 vs $174 for the 16GB iphone 3GS). You should be able to figure out some sort of retention deal with all the features you need.

An example:
250-300 Daytime min (varies depending on how much you can convince them to give you) ($20)
unl EW @ 6 or 8 (may cost more to have 6)
CID/VM/2500 text ($10)
150 MB data ($15)
unlimited incoming (feature credit)

If you can squeeze $10 of monthly credit out of them, I'd say you would be doing pretty well.

Total= $20+$10+$15-$10 = $35 + SAF/911/tax

You'll probably need to do some bargaining, but it shouldn't be too difficult...

[strawberry92]

i just called rogers today to see what they can offer me since my plan is expiring
they offered me 150MB data for $15 and i could upgrade my phone for the price that is listed online
and i kinda thought about getting an iphone but i don't kno if 150MB data would be enough.
im on a family plan right now and they are offering me a newer version of the family plan but with more stuff like free rogers to rogers free call display, voice mail, 2500 text unlimited incoming so the total would be 49.90 plus tax for two phone and that is pretty cheap considering the plan i had before but i was thinking if i should get the iphone 3gs or not... the thing im concerned about is the data.. how much can u do with 150mb data???

[CatFrame]

Yeah your dad should be eligible for a HUP based on what you said. How much you get it for depends on whether he's Tier 4 or Tier 5 ($199 vs $174 for the 16GB iphone 3GS). You should be able to figure out some sort of retention deal with all the features you need.

An example:
250-300 Daytime min (varies depending on how much you can convince them to give you) ($20)
unl EW @ 6 or 8 (may cost more to have 6)
CID/VM/2500 text ($10)
150 MB data ($15)
unlimited incoming (feature credit)

If you can squeeze $10 of monthly credit out of them, I'd say you would be doing pretty well.

Total= $20+$10+$15-$10 = $35 + SAF/911/tax

You'll probably need to do some bargaining, but it shouldn't be too difficult...

Depends on the rep.

I got cid/vm/2500 texts just by saying i need texts and always wanted caller id.

rententions plans include rogers to rogers, say u want to swap R2R for unlimited incoming, my rep gave it to me even though R2R is $5 and unlimited incoming is $10

[bluevektor]

i just called rogers today to see what they can offer me since my plan is expiring
they offered me 150MB data for $15 and i could upgrade my phone for the price that is listed online
and i kinda thought about getting an iphone but i don't kno if 150MB data would be enough.
im on a family plan right now and they are offering me a newer version of the family plan but with more stuff like free rogers to rogers free call display, voice mail, 2500 text unlimited incoming so the total would be 49.90 plus tax for two phone and that is pretty cheap considering the plan i had before but i was thinking if i should get the iphone 3gs or not... the thing im concerned about is the data.. how much can u do with 150mb data???

150mb of data is not that much. If you are usually at home and at work or school where wi-fi is always available then 150mb should be plenty. If you're up and about a lot and planning to use your phone during these times, then 150 is probably not going to be enough for you.

[Hev71]

Hi there! First post here after reading a ton I thought I would ask for some input as well. I have been with Rogers for 16 years and I called today after hearing the radio ad offering the HTC Magic for 29.99 on a 3 year term. I was previously told I would have to pay $529 (due to low rev. on acct) and then it was $179 and after 1 year (on Sept 2 09) they would give me a $100 credit against that price. I have dealt with them a number of times over the years so I have a pretty good idea of how they operate but the guy I dealt with today was cut from a totally different cloth.

This is what I had:
150 anytime min
MY5 Can wide
CD/ND ($6 credit)
$10 monthlyplan credit
Total :$39 all in

I called and got a different offer from last week (very very nice guy who needed no prompting at all, I hardly got the question out & he was offering credits)
HTC Magic - $29.99 ( waived $35 act. fee)
150 anytime min
MY5 Can wide
Value Pack -vm/cd/unltd text (free with $10 credit)
500 MBS Data plan ($20 with $5 credit)
Also get to keep my $10 credit for monthly plan
Total: $59.27 all in.

Did I go good :-0

[bfr]

The magic for 29.99 is sweet. Not sure if others have found this price.

I just called, and perhaps I got one of the stingy female reps, but she wasn't offering anything. No big deal. But I also found it interesting that she said they are no longer allowed to preorder the iphone. Your only current option is to go instore and pick one up there, then adjust your plan price later. Was she blowing smoke?

[wchengw]

Hi there! First post here after reading a ton I thought I would ask for some input as well. I have been with Rogers for 16 years and I called today after hearing the radio ad offering the HTC Magic for 29.99 on a 3 year term. I was previously told I would have to pay $529 (due to low rev. on acct) and then it was $179 and after 1 year (on Sept 2 09) they would give me a $100 credit against that price. I have dealt with them a number of times over the years so I have a pretty good idea of how they operate but the guy I dealt with today was cut from a totally different cloth.

This is what I had:
150 anytime min
MY5 Can wide
CD/ND ($6 credit)
$10 monthlyplan credit
Total :$39 all in

I called and got a different offer from last week (very very nice guy who needed no prompting at all, I hardly got the question out & he was offering credits)
HTC Magic - $29.99 ( waived $35 act. fee)
150 anytime min
MY5 Can wide
Value Pack -vm/cd/unltd text (free with $10 credit)
500 MBS Data plan ($20 with $5 credit)
Also get to keep my $10 credit for monthly plan
Total: $59.27 all in.

Did I go good :-0

That's pretty good but I think you could got more minutes like 250 or something but if you never overuse it, then it doesn't matter. I see you are getting $25 credits, that's nice. About the same price I am looking for too. How come I cannot met a nice csr like you did. :lol:

[Montol]

Hello,

Used this forum to get set up on a retentions plan, which was awesome. Called just after lunch on a Tuesday, spoke with a female rep.

Got...

250 DT minutes
Unl. Eve/Wknds starting 6pm
Unl. R2R calls
CID/VM
500 MB
Unl. Texting
+SAF
+911
+GST
= $49.86/month

So that part worked perfectly! My thanks to everyone that's posted in detail.

Now, I can't tell if they're just messing with my head, but apparently you can now only order an iPhone if you are:

a) a brand-spankin new customer, or;
b) have been with Rogers for 2 years or more.

I was a Rogers customer for 7 years back in Ontario, went and lived in the Rocky Mountains for 2 years (no cell reception = no phone), then a Rogers customer again here in Calgary. But, because I have only had *this* number for 22 months, they are being real pr*cks about not selling an iPhone to me and my wife. He told me this is a new policy as of a week or so ago.

Is this something that I can challenge on some basis, something they're pulling wool over my eyes for, or a for-real thing that I'm going to have to deal with until November? Makes NO sense to me, since they can sell them to a new customer, but not to an existing one? Is that even legal?

Thanks for your continued assistance,
Matt

[Barker88]

The magic for 29.99 is sweet. Not sure if others have found this price.

I just called, and perhaps I got one of the stingy female reps, but she wasn't offering anything. No big deal. But I also found it interesting that she said they are no longer allowed to preorder the iphone. Your only current option is to go instore and pick one up there, then adjust your plan price later. Was she blowing smoke?

I ordered one from customer retentions when i was bartering with them to sort out a new plan. they set me up with a 16gb 3Gs white iphone and said it would arrive in 3-5 business days. it's Wednesday now and it's not here yet, but it was only Saturday that i called. so either she doesn't know what she's talking about or i got one out of them right before they stopped taking orders.

[bubble_tea]

You should be able to get a good retention plan no problem. Something like this:
250-300 DT min ($20)
unl EW @ 6pm ($5-$5 credit)
CID (loyalty credit)
unl incoming (feature credit? not sure if this is feature or MSF)
100 LD min if you want (feature credit)

Normally all of that would total to around $30 all-in. You could try and push them for a $5-10 monthly credit possibly bringing the price down. As far as per-second billing; I'm not sure Rogers will do that anymore. I haven't heard of anyone getting that lately.

Thanks, bluevektor! We actually called again and were able to get a bit more. The added ones being in bold.

250 min
ulted EW @ 6p
CID
100 LD Canada
VM
Ultd Imcoming
=$32.45 +tax

So basically adding a few bucks got her that. Pretty good. I almost wanna take her plan. Has anyone tried to cut LD down (i.e. 50 or w/e) or dump VM for something else? like sms would be awesome. I would love to take her plan if it had that.

[Barker88]

Hi there! First post here after reading a ton I thought I would ask for some input as well. I have been with Rogers for 16 years and I called today after hearing the radio ad offering the HTC Magic for 29.99 on a 3 year term. I was previously told I would have to pay $529 (due to low rev. on acct) and then it was $179 and after 1 year (on Sept 2 09) they would give me a $100 credit against that price. I have dealt with them a number of times over the years so I have a pretty good idea of how they operate but the guy I dealt with today was cut from a totally different cloth.

This is what I had:
150 anytime min
MY5 Can wide
CD/ND ($6 credit)
$10 monthlyplan credit
Total :$39 all in

I called and got a different offer from last week (very very nice guy who needed no prompting at all, I hardly got the question out & he was offering credits)
HTC Magic - $29.99 ( waived $35 act. fee)
150 anytime min
MY5 Can wide
Value Pack -vm/cd/unltd text (free with $10 credit)
500 MBS Data plan ($20 with $5 credit)
Also get to keep my $10 credit for monthly plan
Total: $59.27 all in.

Did I go good :-0

You did well, but you can squeeze more. I got this:

250 anytime mins
unlimited early evenings & weekends (6pm - 8am)
1000 long distance mins
unlimited nation-wide incoming
call display, voicemail, 250 text
6gb data plan

Total: $69.94 all in.

I like your total monthly price better and that you got My5. I'm happy with my 6gb data, and i guess $69's not bad, but i'm going to call today and try to knock it down another $10 per month.

Do you think the rep got it wrong when he said i have 250 text? did he mean 2500 text?

ALSO what's the difference between unlimited network calling and rogers-to-rogers calling? I might get rid of the 1000 long distance (i can just get my long distance callers to call me and use my unlimited incoming) and trade it for Rogers-to-Rogers (or Network calling... which ever is better)

[CatFrame]

Thanks, bluevektor! We actually called again and were able to get a bit more. The added ones being in bold.

250 min
ulted EW @ 6p
CID
100 LD Canada
VM
Ultd Imcoming
=$32.45 +tax

So basically adding a few bucks got her that. Pretty good. I almost wanna take her plan. Has anyone tried to cut LD down (i.e. 50 or w/e) or dump VM for something else? like sms would be awesome. I would love to take her plan if it had that.

you might be able to get 2500 texts added on for free.

CID/VM/2500 is 10 bucks, reps can offer it for free.

[Barker88]

You did well, but you can squeeze more. I got this:

250 anytime mins
unlimited early evenings & weekends (6pm - 8am)
1000 long distance mins
unlimited nation-wide incoming
call display, voicemail, 250 text
6gb data plan

Total: $69.94 all in.

I like your total monthly price better and that you got My5. I'm happy with my 6gb data, and i guess $69's not bad, but i'm going to call today and try to knock it down another $10 per month.

Do you think the rep got it wrong when he said i have 250 text? did he mean 2500 text?

ALSO what's the difference between unlimited network calling and rogers-to-rogers calling? I might get rid of the 1000 long distance (i can just get my long distance callers to call me and use my unlimited incoming) and trade it for Rogers-to-Rogers (or Network calling... which ever is better)


Just called again.

I got the guy to get rid of my 1000 long distance and give me 100 long distance for free. Given that i have nation-wide unlimited incoming i don't really need all that 1000 of LD.

So my plan is now this:

250 anytime mins
unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
unlimited nation-wide incoming calls
call display, voicemail,
Unlimited text
6gb data plan

$50 before tax and SAF
Total: $64.92 all in

+

16gb iphone 3gs for $199 and a waived activation fee

Am i good? or can i squeeze anymore?

[noisewater]

Just a note from before, somebody mentioned that guys were better to talk to than girls, but i disagree 100%. If you flirt with girls they're awesomely helpful :D.

[Barker88]

Ok, so now that I've got my own plan all sorted out, i want to get my girlfriend a sweet deal.

So, she's currently 1 week away from finishing a 3 year deal with TELUS. All she wants is a phone that's great for messaging and calls (no 3G, no web browsing, no smartphone)

I want her to have:
250 daytime
Unlimited incoming
Roger2Rogers
call display, voicemail, unlimited text

Do i have a chance of getting her a good deal if i use the fact that she will leave telus for rogers if the price is right?

How do i approach this call?

Any suggestions on a good phone to meet her needs?

[tnguyenviet]

Ok, so now that I've got my own plan all sorted out, i want to get my girlfriend a sweet deal.

So, she's currently 1 week away from finishing a 3 year deal with TELUS. All she wants is a phone that's great for messaging and calls (no 3G, no web browsing, no smartphone)

I want her to have:
250 daytime
Unlimited incoming
Roger2Rogers
call display, voicemail, unlimited text

Do i have a chance of getting her a good deal if i use the fact that she will leave telus for rogers if the price is right?

How do i approach this call?

Any suggestions on a good phone to meet her needs?


No. Your situation would work if you are calling TELUS Retentions. That method, Rogers do not care if your leaving another company for them. They will not offer you something amazing to switch.

If you leave Telus, and sign up with Rogers in stores however, you may negotiate a deal a couple weeks in.

[Barker88]

No. Your situation would work if you are calling TELUS Retentions. That method, Rogers do not care if your leaving another company for them. They will not offer you something amazing to switch.

If you leave Telus, and sign up with Rogers in stores however, you may negotiate a deal a couple weeks in.


That's stupid on rogers part if that is the case. If they could have $35-$40 from her each month for the next 3 years OR Nothing (ZERO, $0, NO MONEY!), why would they choose "Nothing"?

[Hev71]

That's pretty good but I think you could got more minutes like 250 or something but if you never overuse it, then it doesn't matter. I see you are getting $25 credits, that's nice. About the same price I am looking for too. How come I cannot met a nice csr like you did. :lol:

I think I just got really lucky. I also joked around early in the conversation but the fellow I spoke with was just too darn helpful.... he was triping over himself to help. Should I be really bold and call and ask them to credit my SAF for 1 year seeing as how I have been paying if for 16 years? That's the fee that really bugs me! as well this CSR also told me that the SAF was on it's way out - soon I hope!:lol:

[bluevektor]

Thanks, bluevektor! We actually called again and were able to get a bit more. The added ones being in bold.

250 min
ulted EW @ 6p
CID
100 LD Canada
VM
Ultd Imcoming
=$32.45 +tax

So basically adding a few bucks got her that. Pretty good. I almost wanna take her plan. Has anyone tried to cut LD down (i.e. 50 or w/e) or dump VM for something else? like sms would be awesome. I would love to take her plan if it had that.

I'm glad that it worked out for you. You can get minimal texting (250-500 texts) for like $3. And that might even credit you for it. Or you can do like someone else mentioned and get the CID/VM/2500 text package ($10) and see if they will credit you the $10 back.

[bubble_tea]

I'm glad that it worked out for you. You can get minimal texting (250-500 texts) for like $3. And that might even credit you for it. Or you can do like someone else mentioned and get the CID/VM/2500 text package ($10) and see if they will credit you the $10 back.

Actually they said add unlimited txting for $3.. Or the 2nd person anyways. Too bad my mom prob won't care to add it on though. I would get it in a heartbeat. (I'm with fido paying +$15 on top so I could get CID and 2500 SMS..)

But we have a new problemo. Called (3rd time) and now the new person says it ain't $32.45+tax but $37something+tax. They said the 2nd person must have made a mistake. Geesh, so now I think they're trying to find the 2nd person who gave us the quote.

Has that happened to anyone before? That's so.. like. .they can't do that? I hope they record their convos or something. Will tell you guys what happens.

[u0dcameron]

well I just called and got shot down but I was kind of a wuss about it.

I said cancel wireless when it asked me what I wanted to do but just told the lady I was talking to that I keep going over my LD minutes and just wanted to know if I could get some LD minutes and she was like well you can pay 5$ for 25 minutes or 15$ for 100 and I'm thinking in my head what a load of bull RFDers are getting 100 LD for free...

Anyway I think I should've just talked to someone about cancelling my plan right away I'll try again another day.

[Lovable]

That's stupid on rogers part if that is the case. If they could have $35-$40 from her each month for the next 3 years OR Nothing (ZERO, $0, NO MONEY!), why would they choose "Nothing"?

The point of relations is to keep their customers, not necessarily sign new ones.

[noisewater]

haha I called back today and got an even better deal than I got yesterday. instead of paying $52.45 + tax, I now pay $47.45 + tax for:

200 anytime
Unlimited Evenings at 6 and Weekends
500 MB data
CID, VM, 2500 texts
Nationwide My10

I'm so pumped right now. And my blackberry curve 8900 got here today, one day after I ordered it lol.

I love the girl reps, they're awesome to work with.

[bfr]

haha I called back today and got an even better deal than I got yesterday. instead of paying $52.45 + tax, I now pay $47.45 + tax for:

200 anytime
Unlimited Evenings at 6 and Weekends
500 MB data
CID, VM, 2500 texts
Nationwide My10

I'm so pumped right now. And my blackberry curve 8900 got here today, one day after I ordered it lol.

I love the girl reps, they're awesome to work with.

Show us how it's done, playa. ;)

[CatFrame]

Actually they said add unlimited txting for $3.. Or the 2nd person anyways. Too bad my mom prob won't care to add it on though. I would get it in a heartbeat. (I'm with fido paying +$15 on top so I could get CID and 2500 SMS..)

But we have a new problemo. Called (3rd time) and now the new person says it ain't $32.45+tax but $37something+tax. They said the 2nd person must have made a mistake. Geesh, so now I think they're trying to find the 2nd person who gave us the quote.

Has that happened to anyone before? That's so.. like. .they can't do that? I hope they record their convos or something. Will tell you guys what happens.

I can tell you that the person did make a mistake.

I have practically the same rententions package as you and I can tell you that for 32.45 your evenings start at 8pm, but for 37.45 they will start at 6pm.

MAYBE if you can call back in and reason with them, WHY you need 6pm calling badly maybe they will give it to you.

[azncapcom]

Ok rogers is really getting on my nerves. I've signed up for a retention plan for 1 and a half week now. I was eligible for a HUP. and they offered me the LG Xenon free of charge. they said it would take 2-3 business days for me to receive it. Its been 8 BUSINESS DAYS! and i havent even got a tracking number or heard from them. I've called back at least 15 times, all they keep doing is prolonging it and making me wait. I've asked to speak to a manager everytime, but they always transfer me elsewhere and say it'll solve my problem but it doesnt! and they claim to have sent out priority emails and etc. but i still hear NOTHING from them.

This is ridiculous. will i be able to hag them for some kind of compensation? Like give me a better phone for free?

[calpico]

haha I called back today and got an even better deal than I got yesterday. instead of paying $52.45 + tax, I now pay $47.45 + tax for:

200 anytime
Unlimited Evenings at 6 and Weekends
500 MB data
CID, VM, 2500 texts
Nationwide My10

I'm so pumped right now. And my blackberry curve 8900 got here today, one day after I ordered it lol.

I love the girl reps, they're awesome to work with.

I'm wondering how you were able to obtain the My10 Canada Wide? This looks like the student plan but I just wanted to confirm with you. Thanks

[papazow]

Hey,

Is that $47.45 + SAF + Tax? Or just + tax?

Thanks

haha I called back today and got an even better deal than I got yesterday. instead of paying $52.45 + tax, I now pay $47.45 + tax for:

200 anytime
Unlimited Evenings at 6 and Weekends
500 MB data
CID, VM, 2500 texts
Nationwide My10

I'm so pumped right now. And my blackberry curve 8900 got here today, one day after I ordered it lol.

I love the girl reps, they're awesome to work with.

[bluevektor]

Hey,

Is that $47.45 + SAF + Tax? Or just + tax?

Thanks

I'm pretty sure his plan is the $50 student plan minus a $10 monthly credit and the $10 retentions value pack minus a $10 monthly credit. It's a sweet deal IMO.

So his plan is ($50+$10)-10-10 + SAF/911 = $47.45 and then add tax

[noisewater]

Sorry for the LOOOOOONG post, but it answers the 3 questions above, and I tried to give as much detail as I could about how I got my plan.

It costs $47.45 + tax. SAF and 911 are already included in that.

It is the my10 student plan with the retention value pack (RVP in my calclations below). In order to get such a sweet deal took a little luck and actually a screw up on my brother's part lol.

How I got it:

I called a few times yesterday, and I kept hanging up immediately if the rep answered and sounded grouchy. I finally got one who sounded like a very kind, younger lady named Sara, so I stayed on the line.

I told her I wanted to cancel because Telus has a good Blackberry student plan and they'd throw the SAF in for me because I've been with them before (this was true though. With Telus the price would be $35 + $12 (CID, VM) + 911 and tax ~ $47.50 + tax). The girl said she could try and match it for me, she just wanted to know what was all included for the price. I told her and she checked out their webpage, and asked me if I wanted CID and VM. I said I did, so she did some stuff and I ended up getting a price of $52.45 + Tax. SAF and 911 were included in that. It wasn't the same price as Telus', but I got 5 more numbers for my My5 than Telus offered so I was stoked on it.

I got a $5 credit and the retention value pack credited. From my calculations this works out.

$50 student plan + $6.95 SAF + $0.50 911 + $10 RVP ( - $5 credit - $10 RVP credit )= $52.45 + Tax

As I said, I also got lucky with a screw up on my brother's behalf. He got his original phone plan two weeks after I got mine, so he also had roughly a year left on contract. He called retentions today after hearing about my deal and said he wanted to cancel unless they could match the plan from Telus. HOWEVER, he thought my new plan was the Telus plan, so wanted them to beat that. Lo and behold, they matched my new plan but gave it to him for the Telus price of $47.45 (he got another $5 credit).

I called back today because I wanted the lower price too. The weird thing was, I called retentions direct number and it didn't work for me anymore. I had to talk to a normal rep first. I talked to a couple dudes who were just unfriendly, and completely unwilling to look at my plan. I talked to a lady who tried to tell me my plan was "just as good" as my brother's, but I had to convince her that if he's paying $5 less a month, over the course of 3 years he's saving $180 that I'm not. She then transferred me to retentions (who I thought I'd been talking to the whole time). I got a dude named Stan who's computer broke as he loaded my file, so he transferred me to another really kind young lady (jackpot :D).

I told her that I had signed on for a new 3 year contract yesterday, and my bro signed the exact same one today, but he got his for $5 less per month. Right off the bat I apologized to her and said I was sorry if I sound angry at her because I know it's not her fault, I'm just frustrated by the difference in price when we're getting the same thing. And I told her that if I get out of hand she can feel free to tell me to shut the hell up and quit whining (As stated in many earlier posts, joking around with them seems to be the best method for getting them in a good mood).

She was super cool about the whole thing and just laughed and said she understood why I'd be ticked off. She needed to talk to my bro quickly just so that she could access his account, and then she compared them for me. She took a few minutes to do this, and I was just polite and joked around with her. She then saw that my bro had gotten another credit, so she went ahead and gave it to me as well. I thanked her profusely and told her that she was without question the kindest representative I've ever dealt with.

And that's it! :D

Hopefully helpful negotiating tips!

So yeah, I've had awesome luck with chicks lol. I really tried to flirt around with them. Right off the bat I always ask them how their day/morning is going, how their summer has been, where they're at and what the weather is like, tell them that they have a really pretty voice (not even kidding. of course don't say it if they sound like a smoker lol) etc. When they had to look things up I just made friendly conversation with them. For example, i found out Sara was in Vancouver where I'm moving, and we both just graduated in April with our Bachelor of Science degrees.

I really kept in mind the advice that these are human beings you deal with, and they have feelings too. If you put yourself in their shoes it's a lot easier to get what you want. They have to put up with people yelling and complaining all day. It's not their fault if you aren't happy with your plan, so don't go blowing up at them. Try to be the customer who makes their job easier and more enjoyable, because chances are they'd probably rather be doing anything else than listening to you complain.

I tried to sound cheerful the whole time even when I had to talk to the dudes who were being dicks. I always use their names when addressing them (psych classes have taught me this is more effective in dealing with people). I didn't ever ask for credits, I just got lucky with two incredibly awesome reps who were down to earth. I always thanked everyone, regardless of whether they were helpful or not, and it worked out. Don't be afraid to call a few times because God knows I spent a few hours calling and hanging up. PS. ALWAYS ALWAYS ALWAYS get the reference number when you're done.

Hope this helps! if you have anymore questions just ask and I'll try help out as best I can. Sorry again for the length of this...

[bluevektor]

Wow you definitely got lucky noisewater. Good advice with regards to negotiating.

[drhorrible]

Hey,

Is that $47.45 + SAF + Tax? Or just + tax?

Thanks

$47.45 is obviously a with-SAF price, because pretty much the only way you can get a price ending in .45 is by adding the saf (6.95) and 911 (0.50). people who are quoting prices that are xx.50+tax have their SAF credited. there are some complications like plans with 33% discounts on value packs but virtually every pre-tax price is xx.50 or xx.45, and it's pretty easy to figure out the credit breakdown in most cases just by knowing the pre-tax price and which features have corresponding feature credits.

[Ninki]

Just called again.

I got the guy to get rid of my 1000 long distance and give me 100 long distance for free. Given that i have nation-wide unlimited incoming i don't really need all that 1000 of LD.

So my plan is now this:

250 anytime mins
unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
unlimited nation-wide incoming calls
call display, voicemail,
Unlimited text
6gb data plan

$50 before tax and SAF
Total: $64.92 all in

+

16gb iphone 3gs for $199 and a waived activation fee

Am i good? or can i squeeze anymore?

You could probably squeeze in free R2R.

I have almost the same plan as you except I didn't need 6gb and opted out for the 500MB with unlimited picture and video msging.

well I just called and got shot down but I was kind of a wuss about it.

I said cancel wireless when it asked me what I wanted to do but just told the lady I was talking to that I keep going over my LD minutes and just wanted to know if I could get some LD minutes and she was like well you can pay 5$ for 25 minutes or 15$ for 100 and I'm thinking in my head what a load of bull RFDers are getting 100 LD for free...

Anyway I think I should've just talked to someone about cancelling my plan right away I'll try again another day.

Just say you want to be transferred to retentions because you were in middle of negotiating a plan with them. Don't waste your time talking to others. 100LD should be pretty easy to get.

[Barker88]

You could probably squeeze in free R2R.

I have almost the same plan as you except I didn't need 6gb and opted out for the 500MB with unlimited picture and video msging.



I tried for free R2R yesterday. I said my old plan had it and I used it a lot to call my girlfriend and needed it on my new plan. The rep asked me what her number was, looked her up and told me exactly how much i call her and said my anytime minutes would cover what R2R would do and that i should be fine. Then he said "if you find you need it, give us a call and we will be glad to add it for $5 a month".

I dunno if i can get anything else for free, my plan now has $25 in credits on it and I've seen other RDF'ers on here say they won't go over $20 in credits.

Anyone know of an excuse I can use to persuade them to give me R2R for free?

[papazow]

Hey Barker88 and others,

What is nationwide incoming?

I know unlimited incoming means unlimited incoming as long as you are in your local area.

With nationwide incoming, can I take my Toronto number to Ottawa, and receive a call in Ottawa without incurring extra charges?

I tried for free R2R yesterday. I said my old plan had it and I used it a lot to call my girlfriend and needed it on my new plan. The rep asked me what her number was, looked her up and told me exactly how much i call her and said my anytime minutes would cover what R2R would do and that i should be fine. Then he said "if you find you need it, give us a call and we will be glad to add it for $5 a month".

I dunno if i can get anything else for free, my plan now has $25 in credits on it and I've seen other RDF'ers on here say they won't go over $20 in credits.

Anyone know of an excuse I can use to persuade them to give me R2R for free?

[Barker88]

Hey Barker88 and others,

What is nationwide incoming?

I know unlimited incoming means unlimited incoming as long as you are in your local area.

With nationwide incoming, can I take my Toronto number to Ottawa, and receive a call in Ottawa without incurring extra charges?

I think it means, as long as I am in canada, any incoming calls i get are free. Even if they are calling from Italy, Japan, England, etc, etc.

I THINK.

Someone should call and find out. I'm 100% sure it's all incoming are free, even if they are calling from another country, but i'm not sure if you need to be in your local calling area when you answer the call.

[bubble_tea]

I can tell you that the person did make a mistake.

I have practically the same rententions package as you and I can tell you that for 32.45 your evenings start at 8pm, but for 37.45 they will start at 6pm.

MAYBE if you can call back in and reason with them, WHY you need 6pm calling badly maybe they will give it to you.

OK, update for all you guys. My mom was on the phone w/the person for over an hour. They were slow and did several calculations while we waited. Pissed off we didn't take it for $37.xx. Then she called again later. The new person said the person before was WRONG. They calculated wrong and they're NOT from their department. We tried to ask why they were on the line w/us then (the person before) but they didn't really answer. Anyways, so $32.45 was the correct price. We were also able to change the 100 LD to an extra 100 local minutes, since we don't travel around Canada much.

For you lazy peeps, this is my mom's final plan (I know it's hard to flip through):

250+ 100 (LD changed to local) = 350 mins (by the min)
Ulted eve/wk (6p-7a)
Ulted incoming
CID / VM
= $32.45 + tax

Her contract isn't up till feb/march2010 but her new plan will just start next month and be 3 yrs from there.

[papazow]

Hey,

Yeah, that's definitely something to look into.

I agree that unlimited incoming means you can receive calls from any caller (whether they are next door or around the world).

However, it's important to clarify whether the nationwide aspect of it means you can receive outside your local calling area (typically, unlimited incoming is only within your local calling area). This is a big difference.


I think it means, as long as I am in canada, any incoming calls i get are free. Even if they are calling from Italy, Japan, England, etc, etc.

I THINK.

Someone should call and find out. I'm 100% sure it's all incoming are free, even if they are calling from another country, but i'm not sure if you need to be in your local calling area when you answer the call.

[CatFrame]

I recently got 2500 texts added to my plan from retentions, does that include picture and voice messages?

Also, what is the penalty for canceling a data plan early?



For you lazy peeps, this is my mom's final plan (I know it's hard to flip through):

250+ 100 (LD changed to local) = 350 mins (by the min)
Ulted eve/wk (6p-7a)
Ulted incoming
CID / VM
= $32.45 + tax

Her contract isn't up till feb/march2010 but her new plan will just start next month and be 3 yrs from there.

Wow thats good, I guess you got 6pm calling because you didnt take 2500 texts.

[bluevektor]

I recently got 2500 texts added to my plan from retentions, does that include picture and voice messages?

Also, what is the penalty for canceling a data plan early?


The 2500 texts does not include MMS (pictures or video). It only includes SMS text messages.

The penalty for canceling data early is $100.

[Hev71]

So, here's an update to my post of yesterday. I had received the Magic for 29.99 and here's the first change as supplied by the very nice CSR:
500 MBS $20 ($5 credit)
150 anytime mins
VM/CD/unltd text (free with $10 credit)
My 5 Can wide
SAF + 911 $7.45 Total$59.27

So, I thought about is some more and decided to call back to see if they could credit a few bucks for the SAF. BTW, been with them for 16 years...
So, the CSR (at retentions) tried to cancel my old old plan and my MY5 can wide and give me an extra 150 mins with 1000 LD with a $5 credit..when I asked if that was for incoming and outgoing anywhere, he couldnt answer the question so I hesitated and then I asked him to repeat what was in my original plan and it turns out there was an old $6 credit left on from my original plan of 2 days ago - farbeit from me to mention it so I said forget it and left it (all credits total $31.00). So my "new" plan is now costing $52.47 all in.
How did I do this time?

[darkmagician]

i was on a family plan with roger which included 2 additional phone attached to the main phone(3 in total).

So i called retention about providing me with abetter plan. At first the lady wouldnt budgeting at all. Then i calmly asked her if she could give me a better deal then what im paying for now. She gave me the basic retention plan

250 DT minutes
unlimited evenings/WE after 8pm
CID/VM
Unlimited network calling (she through that in for me)
$20 + SAF + 911 + tax For all three phones each.
Im going to try to squeeze out text and even weekend after 6pm. If i dont get it'll live with it.

The problem is she wouldnt give me new phones. How do i get around that, i definitely need new phones, the one my dad has is semi-broken. Could i get iphone 8g 3g for $99?

[xohuneexo]

So after reading about this thread and calling the number on the first page. I succeeded! I had to talk to two representatives, becasue I thought the first rep i talked to WAS the retention rep but really it was just a regular rep. She was really nice, asked me what I was looking for and took notes on that. She transferred me to another rep (this time it was actually the retentions dept) and he offered me the following:

$37.45 + tax

1. 300 Weekday Minutes
2. Unlimited Eve/Week @ 5pm
3. Rogers to Rogers
4. Unlimited Incoming
5. 2500 Sent/Rec Text Msgs
6. Caller ID with Name Display
7. Enhanced Voicemail

Pretty good deal I would say considering I was paying 60 before for:

-200 Weekday
-Rogers to Rogers
-Unlimited Eve/Week @ 6pm
-Caller ID
-Voicemail
-125 Text Msgs

Goodluck!:-0

[akademiks]

My contract is up in November...
I'd like to extend my contract and get a new phone in the process.. How can I go about doing that?

Should I go through retentions?

Right now my plan is:

250 weekday
unlimited eve/weekend @ 5 pm
unlimited Rogers to Rogers
Voicemail
Call ID

for $33 taxes in

[alias157]

Hi guys, I finally called Rogers Retentions so I will give you guys all my experience with the reps.

Current Couples Plan for 2 phones (sucks)
100 shared anytime minutes
Unlimited Evenings after 9pm & weekends
Unlimited between us calling
$8 Call display
$20 + system access
(was paying about $45 a month for each cellphone with LD & txt & going over minutes)

I called Rogers and told the rep that I was going to cancel my cellphones because Fido had better basic plans. Both phones are on 3 year contracts & have about 1 year left on them. He told me all about cancellation fees but immediately said he would transfer me to the Customer Care line to explain these fees any any promotions they might have.

I waited on the line for 5-10 minutes and was transfered to Karen. I explained that my bills were creeping up because of extras like daytime minutes, long distance, text messages and that I was moving to Fido. She said she was sorry to hear that and explained there were several promotions she could offer me to keep me, as I have been with Rogers for 6 years. Here is the plan she offered for renewing a 3 year contract:

200 shared anytime minutes
Unlimited evenings and weekends after 8pm
Unlimited between us
Free CID (I don't use VM so I didn't ask for that)
Free R2R (I said I would prefer 100 long distance instead)
500 texts for each phone (does anyone really use all 2500?)
Free HID to Motorola Crazr for one of the phones (it recently died)
$20 + system access + tax

I was really happy with this, even though its not a crazy plan but it was super easy to negotiate. She actually asked me if I was looking for a new hardware upgrade which was great. It was interesting at the end of the conversation she asked me to call back anytime I wasn't happy with the plan and they could re-negotiate. I thought that was pretty cool.

Anyway thanks RFDers for your inspiring stories and inspiring me to call in and get a better deal!!!

[bluevektor]

So after reading about this thread and calling the number on the first page. I succeeded! I had to talk to two representatives, becasue I thought the first rep i talked to WAS the retention rep but really it was just a regular rep. She was really nice, asked me what I was looking for and took notes on that. She transferred me to another rep (this time it was actually the retentions dept) and he offered me the following:

$37.45 + tax

1. 300 Weekday Minutes
2. Unlimited Eve/Week @ 5pm
3. Rogers to Rogers
4. Unlimited Incoming
5. 2500 Sent/Rec Text Msgs
6. Caller ID with Name Display
7. Enhanced Voicemail

Pretty good deal I would say considering I was paying 60 before for:

-200 Weekday
-Rogers to Rogers
-Unlimited Eve/Week @ 6pm
-Caller ID
-Voicemail
-125 Text Msgs

Goodluck!:-0

Wow you did upgrade substantially. Congrats!

[azncapcom]

so after haggling with rogers for 2 weeks regarding the LG Xenon that they offered me for free with my new retention plan:
250 daytime, 100LD
unlim incom
unlim eve @6
vm/cid/2500 text

for 27.45 + tax...

They said the phone would arrive in 2-3 business days... its been 10! business days! i kept complaining and complaining but they kept making me wait a few days saying it'll come soon.

Then i spoke to 1 manager from customer service which then transfer me to another senior rep if not manager from customer relations. I said i wanted some compensation for this, she tried to offer me a different phone (crappier one b/c lg xenon was alrdy the best non smart phone) i said i wanted a data phone wifout the data plan, but thats impossible. So she then offered me the $15 150mb data plan wif a $5 credit... (which i was still a bit undecisive...b/c i dont need data that much but i did like the smartphones) and then she offered me the nokia e71 that i was offered 2 weeks ago wif the data plan for $55 no activation fee. i finally took the deal. but i woulda took this deal 2 weeks ago and save so much work if the rep i was talking to 2 weeks ago would just give me at least that $5 credit for the data, but she wouldnt, she said my credit was maxed, but this lady said i still hav $5 in credits left. which was true im suppose to get up to $20 credit on a 20 voice plan. one of them is a feature credit ( i think the incoming one).

So now my plan is...

250DT, 100LD ($20)
unlim incoming (feature credit)
unlim eve@6 ($5 monthly credit)
unlim local for 3 months
vm/cid/2500 text ($10 monthly credit)
150mb data ($5 monthly credit)

Nokia E71 smartphone for $55 no activation fee (shes charging 100 but giving 3 months of $15 credit for it)
so my total comes to 37.45 + tax so i think its around $42.30 all in
it sounds okish to me.

[waljo88]

Here is my problem.

I keep running into them, its a never ending problem, where I think I am done.

I got my blackberry Bold and started using it. I tried to use the WIFI and it wouldnt work. I thought nothing of it. I called up the Rogers tech support and the guy told me that the Blackberry Bold does not support WIFI if I don't have a data plan.

This is my plan
CID, VM, Unlimited text
275 weekday minutes, after 6PM free, unlimited incoming calls
R2R free
Blackberry IM, & unlimited email

All for about $37.45 + tax --> for about $42.

I want to get some data, but the smallest amount possible, what do I do.
I can't afford much more than this right now.

Any ideas.

[hellokitty1031]

hmm that's weird. Usually the CxRs have no problem giving out the 100 LD option. The only advice I can give you is to try customer relations again and hopefully get a nicer rep. Perhaps try in a few days and at night time. Some RFDers seem to think that Monday is the worst day to call (just based on experience). I've never had issues with the particular day, but that's just me. If your initial approach doesn't work again, then you could try something like, "Oh, one of my friends/coworkers/colleagues said he has a 100 LD min option. How much does that cost?" (And since you already know the 1000 LD min option is $5, they will have to concede that the 100 LD option is cheaper (i.e. FREE!). And if they say you have too many features already, then you can suggest maybe substituting the R2R for the 100 LD. I honestly think you could pull it off without substituting, but it depends on the rep. Let me know how it goes!

i'm not sure if i'm doing something wrong, but i called a 2nd time and said 'my brother said $5 is too much to pay if he won't even use a small percentage of the 1000LD minutes, is there a smaller plan you can offer him?' (knowing that there is) the guy said 'sorry that's the smallest plan, if you get it from the website it'll be $5 for 25 minutes, this is a great deal' i then told him 'thanks for your help, but we'll just stick to our original plan'...did i make a mistake by saying that? i want to know if i still have a chance if i were to call in again, or is that calling too much? should i just give up?

[bluevektor]

i'm not sure if i'm doing something wrong, but i called a 2nd time and said 'my brother said $5 is too much to pay if he won't even use a small percentage of the 1000LD minutes, is there a smaller plan you can offer him?' (knowing that there is) the guy said 'sorry that's the smallest plan, if you get it from the website it'll be $5 for 25 minutes, this is a great deal' i then told him 'thanks for your help, but we'll just stick to our original plan'...did i make a mistake by saying that? i want to know if i still have a chance if i were to call in again, or is that calling too much? should i just give up?

That's really odd. Well don't call TOO much, but I honestly think you should be able to get that 100 LD option added on. I've had it added onto 3 lines no problem and I know tons of RFDers have as well. It actually surprises me a lot that the rep wouldn't offer it to you. Did you try specifically asking for the 100 LD option? I know usually we try to avoid "knowing" more than we should, but if you're not getting what you want through gentle manipulation, then you might as well ask directly. That's pretty much all the advice I can give you. Don't call back too often (every couple days or so), but be patient and persistent and I believe you'll get what you want.

[bluevektor]

Here is my problem.

I keep running into them, its a never ending problem, where I think I am done.

I got my blackberry Bold and started using it. I tried to use the WIFI and it wouldnt work. I thought nothing of it. I called up the Rogers tech support and the guy told me that the Blackberry Bold does not support WIFI if I don't have a data plan.

This is my plan
CID, VM, Unlimited text
275 weekday minutes, after 6PM free, unlimited incoming calls
R2R free
Blackberry IM, & unlimited email

All for about $37.45 + tax --> for about $42.

I want to get some data, but the smallest amount possible, what do I do.
I can't afford much more than this right now.

Any ideas.

Weird, the WiFi should work even without a data plan. The only reason why it wouldn't work is if you have a data block on your account. This somehow blocks your phone from accessing the Rogers data network as well as WiFi. At least this was my experience with my BB Curve. I could use it on WiFi no problem, but then I had them put a data block on and I couldn't use it anymore.

How did you get your Bold in the first place if you didn't have a data plan? You could possibly get the $15 150MB plan and see if they'll give you a $5 credit or something, but you'll definitely have to pay something if you want to add the data.

[Lovable]

Here is my problem.

I keep running into them, its a never ending problem, where I think I am done.

I got my blackberry Bold and started using it. I tried to use the WIFI and it wouldnt work. I thought nothing of it. I called up the Rogers tech support and the guy told me that the Blackberry Bold does not support WIFI if I don't have a data plan.

This is my plan
CID, VM, Unlimited text
275 weekday minutes, after 6PM free, unlimited incoming calls
R2R free
Blackberry IM, & unlimited email

All for about $37.45 + tax --> for about $42.

I want to get some data, but the smallest amount possible, what do I do.
I can't afford much more than this right now.

Any ideas.
Options -> Advanced Options -> Default browser configuration
Set to Hotspot Browser.

[shopper-X]

Options -> Advanced Options -> Default browser configuration
Set to Hotspot Browser.

+1
That is all you have to do. Did that on my wifes 8220 BB flip and working excellent since day one.

[akademiks]

Question: does retentions only give you deals if you're under contract? Like I said in my previous post, mine is done in November.. I want to wait for the Blackberry Onyx which comes out around the same time..
If I were to call when I was finished my contract and threaten to cancel, would they be less inclined to offer me a good deal?

[waljo88]

Weird, the WiFi should work even without a data plan. The only reason why it wouldn't work is if you have a data block on your account. This somehow blocks your phone from accessing the Rogers data network as well as WiFi. At least this was my experience with my BB Curve. I could use it on WiFi no problem, but then I had them put a data block on and I couldn't use it anymore.

How did you get your Bold in the first place if you didn't have a data plan? You could possibly get the $15 150MB plan and see if they'll give you a $5 credit or something, but you'll definitely have to pay something if you want to add the data.

That is exactly my point, I have asked many diff rogers (incl tech support) who have told me I don't have a data plan. The truth is that these guys screwed up. The offered me my same plan with data included, I think it was supposed to be for 1 GB data/mth. I know this because the girl told me that if I quit I would have to pay $100 penalty if I cut out data.

My stupidity was I had to think about it before I would call back. The next person I got was a ****** and changed everything for the offer.

I know what you are saying about data, my sister is on the wifi all the time on the iphone. The tech guy told me that BB phones (certain models) wont work without data

Now I have to figure what to do, $15 ruins everything.

I wonder what leverage I would have if I said I want to return the phone.

[bluevektor]

Question: does retentions only give you deals if you're under contract? Like I said in my previous post, mine is done in November.. I want to wait for the Blackberry Onyx which comes out around the same time..
If I were to call when I was finished my contract and threaten to cancel, would they be less inclined to offer me a good deal?

You can call retentions anytime you want (on-contract or if you're month-to-month). You probably have more bargaining power if you're month-to-month since you can leave whenever you want and not have to pay the ECF. I would just wait until Nov and see when the Onyx comes out. No rush at all.

[yiujun]

ive been trying to get a good deal for over 1 year now after reading this thread, and i never got a good deal through retentions. i don't know what im doing wrong. how do people talk to the CSR when they get through? i would appreciate any tips...
my contract is ending in Nov and they actually called ME to encourage me to extend my contract. but i wasnt satisfied with their offer:

250 mins
1000 texts
unlimited nights and weekends starting @ 6pm
Call waiting, CID
Enhanced VM

25+SAF+taxes

I think this deal would be reasonable for me if I got R2R too... how could I get it? I've been with Rogers for 6 years and my monthly billings is approx 43-50 bucks... is this too little to give me any leverage with rogers?

[CatFrame]

ive been trying to get a good deal for over 1 year now after reading this thread, and i never got a good deal through retentions. i don't know what im doing wrong. how do people talk to the CSR when they get through? i would appreciate any tips...
my contract is ending in Nov and they actually called ME to encourage me to extend my contract. but i wasnt satisfied with their offer:

250 mins
1000 texts
unlimited nights and weekends starting @ 6pm
Call waiting, CID
Enhanced VM

25+SAF+taxes

I think this deal would be reasonable for me if I got R2R too... how could I get it? I've been with Rogers for 6 years and my monthly billings is approx 43-50 bucks... is this too little to give me any leverage with rogers?

say the following

"hi, i am calling today to get a better deal. i have lots of friends that use rogers, and I would like to get x, y, z with R2R."

Retentions can give it for free.

What else do you want? I think you can get a little bit more.

[CatFrame]

Question: does retentions only give you deals if you're under contract? Like I said in my previous post, mine is done in November.. I want to wait for the Blackberry Onyx which comes out around the same time..
If I were to call when I was finished my contract and threaten to cancel, would they be less inclined to offer me a good deal?

you can negotiate the plan first, and when the phone comes out, do your HUP separately.

[yiujun]

say the following

"hi, i am calling today to get a better deal. i have lots of friends that use rogers, and I would like to get x, y, z with R2R."

Retentions can give it for free.

What else do you want? I think you can get a little bit more.

I tried that.. well I told them I want a better deal and asked them what they can offer. Maybe next time I'll assert myself and ask for more.

I think that's all I need.. what else could I ask for? I have no need for LD mins, don't plan on signing on a data plan.. I guess unlimited texting would be nice..

I do want a HUP though, they said a SE C905 would cost me $250.. think I can get better?

[Ninki]

i'm not sure if i'm doing something wrong, but i called a 2nd time and said 'my brother said $5 is too much to pay if he won't even use a small percentage of the 1000LD minutes, is there a smaller plan you can offer him?' (knowing that there is) the guy said 'sorry that's the smallest plan, if you get it from the website it'll be $5 for 25 minutes, this is a great deal' i then told him 'thanks for your help, but we'll just stick to our original plan'...did i make a mistake by saying that? i want to know if i still have a chance if i were to call in again, or is that calling too much? should i just give up?

Ask him to make a note on your account that he offered you 1000LD for $5 and you'll think about it.

Then call back and say, "Hi, the gentlemen intially offered me 100LD minutes but I thought that would've been too little. Then he offered me 1000LD for $5 and I told him I'd call back after checking my bill to see if I need 1000 LD. After looking over my bill I probably don't need the 1000LD and I'll just settle for the 100LD instead."

[Tsukagi]

250 Min.
R2R, Unlim incom.
VM, caller ID
1000 picture/video/txt msgs.
evening weekend @ 7.

$30.

the cheapest option for data is $15 for 150mb.
but if you want an iphone, you have to get the $25 for 500mb.

[Mendesb]

250 Min.
R2R, Unlim incom.
VM, caller ID
1000 picture/video/txt msgs.
evening weekend @ 7.

$30.

the cheapest option for data is $15 for 150mb.
but if you want an iphone, you have to get the $25 for 500mb.

actually if ur using iphone, you should get 6GB for 30$ instead...


also retention number changed :( anyone got the current retention #?

[casey5]

Is this the same as the $15 150MB plan? just spoke to retentions regarding some limited browsing plan for hubby and was offered this. The rep said he can surf the internet, check e-mail or send instant messages.

She also said the $15 plan includes VM/CD/100 texts, and she cld give a $10 credit, so hubby would only pay $5 extra per month.

P.S. Called back w/i half hour to accept this offer and the next rep said she can't honour it. This is lame.

[surfguy17]

Is this the same as the $15 150MB plan? just spoke to retentions regarding some limited browsing plan for hubby and was offered this. The rep said he can surf the internet, check e-mail or send instant messages.

She also said the $15 plan includes VM/CD/100 texts, and she cld give a $10 credit, so hubby would only pay $5 extra per month.


the $15 150mb only comes with the data.

[marcuzi]

actually if ur using iphone, you should get 6GB for 30$ instead...


also retention number changed :( anyone got the current retention #?

The number is changed:(... I think it changed on the 27th which stinks because I am right in the middle of getting a deal...
Can someone please post the number if you have it?
Thanks, -m

[ben_liu]

Spoke to three different reps... nothing good. Was hoping for the $15 for 150mb, but I was offered, $15 for 50mb... tried for $10 credit off the $25 500mb, no worky....

EDIT: I asked several times to see if they have something in the 100-200mb data , but they said only 500mb, and down from that is 50mb..

If anyone has the code for the 150mb, please sure... !

[CatFrame]

actually if ur using iphone, you should get 6GB for 30$ instead...


also retention number changed :( anyone got the current retention #?

If you get the promo 6gb for $30, ask for discount.

My rep gave me a $5 discount without hesitation. I'm not trying to get anyones hopes up, but its possible.

My latest plan:

$20 voice plan
250 daytime minutes
unlimited evenings and weekends @ 8pm
unlimited incoming
CID/VM/2500 texts/name display
1000 LD minutes
$32.45
6GB data promo
$57.45 + tax
~$65 all in.
HUP:
SE w810i to Iphone 3GS 16GB
$199 + $35 activation fee, rep said she could not waive it, which I think is BS.

My data billing starts immediately, but they said if I don't get to use it, they'll credit me back whatever portion of the month I didn't get to use.

I have the proper voicemail number, I remember someone was having trouble with it like me. PM me for the number!

Also, I'm gonna cancel the data after 1 month, and then pay the $100 penalty, but then I still get the Iphone =)

[sneak_around]

spoke to a rep and was offered:
350
6pm
R2r
call/VM/2500
150 MB
100 LD
42+ tax....

Im looking to get this for 42 with tax included..tips anybody?

For a corporate plan, I got the following quotes:
BB 8900 - 259 (with admins fee included)
iphone 3gs - 299

[jkamau]

Hi all...So I am on a couples plan with rogers. I have been with them for 3 years. Last year both the phones (Samsung D807 and Nokia 6085) and that I received from rogers stopped working properly. I got both of them for free when I signed up with rogers. So I called the customer support and asked them if they could do anything about it. So the option they gave me was that I could send them in for repairs and it would cost me min. $100 per phone which were obviously quite crappy. So I called in to cancel the contract and got transferred to retentions.

They decided to offer me new K850i for $200 + $35 admin fee. So I got 2 of those for 400 + 70. Obviously these prices are quite high so I asked if they could do anything about it. They said they would waive my S.A.F (6.95 x 2 on a couples plan) for 2 years. But the credit could only be applied for 1 year max and then I would have to call in after 1 year to renew it. So I agreed.

1 year down the road, my phone has stopped working properly again. During this one year, I sent my phone for repairs 4 times. First time, there was problem with the software - the phone was very slow. Second time, the phone would turn off by itself and again very slow - so they updated the software. Third time, my calls were getting dropped and people would call me but i would not receive any calls. Fourth time, my battery wouldn't last a day and would take ridiculously long to charge. The fourth time, they sent me a new handset - but without the battery. I had to wait for the battery for 3 weeks due to their incompetence. So after using this new handset for 1 month, I was getting the same issues. So I called rogers technical support and told them about the issues and asked if they could do something about it. I did not want to send the phone again for repairs because my warranty was going to expire in 4 days and if they were not able to fix it, I would be stuck with that phone for 2 more years. So I kept on being transferred from one department to another.

Some stupid representatives didn't even know what they were talking about. One said that they could not replace it since I had been 2 years into the contract - he was referring to Samsung phone I had before K850i. After making him realize that it wasnt the Samsung but K850i, he said he still couldnt replace it because they would only do it within 30 days of purchase. As I mentioned, I already had it replaced once 11months after renewing my contract. Hence he was BS.

After 1 hour on hold, I got transferred to the ADVISOR TO THE PRESIDENT ( if that person exists). She was a total *****. This is what she offered me:

She would offer me N95 for 149 - i did not want that considering its offered for $0 in stores.
I asked what she could do with Sony Ericsson Xperia X1 - and she could give that to me for 149 instead of 249 but I would have to renew my contract. I did not want to upgrade my contract.

So she offered me this deal - I could go and purchase any phone I wanted and send in the receipts to rogers and they would credit me 50% of the price. In this case I would not have to renew my contract.

I really wanted X1 so I told her to make a note of it and I would get back.

So I called in two days later to find out that in that "note" there was no mention of X1 but only N95 which I could get for 149. So I got pissed and told them retrieve the call or email the "ADVISOR TO PRESIDENT" and get back to me. They said they would call me back in 48 hours. This representative seemed to suggest that I was lying about this whole thing

The next day, I receive Xperia X1 in mail. The letter along with it says, they have upgraded my contract and the phone will cost 249 + 30 admin fee.

So I called in again. This time the representative said, the note in their system did infact say $149 for X1 and probably the previous representative read it wrong. And also that it would take 3-4 weeks to retrieve a call and not 48 hours as the previous representative mentioned. So again this representative was suggesting that I was lying. So i got pissed. I asked her to email this whole issue to the team manager and get back to me. I will also have to call UPS and ask them to pick up the phone ( waste of my time ).

In all, I have wasted 6-8 hours of my time and still havent got my issue of having a crappy phone addressed. They also sent me a phone and upgraded my contract without my authorization.

I want to know what I can do in this case and what should I ask for in compensation when the manager calls??

[bluevektor]

Ask him to make a note on your account that he offered you 1000LD for $5 and you'll think about it.

Then call back and say, "Hi, the gentlemen intially offered me 100LD minutes but I thought that would've been too little. Then he offered me 1000LD for $5 and I told him I'd call back after checking my bill to see if I need 1000 LD. After looking over my bill I probably don't need the 1000LD and I'll just settle for the 100LD instead."

Ooh that's sneaky, but definitely a good strategy.

[helphelp911]

If you get the promo 6gb for $30, ask for discount.

My rep gave me a $5 discount without hesitation. I'm not trying to get anyones hopes up, but its possible.

My latest plan:

$20 voice plan
250 daytime minutes
unlimited evenings and weekends @ 8pm
unlimited incoming
CID/VM/2500 texts/name display
1000 LD minutes
$32.45
6GB data promo
$57.45 + tax
~$65 all in.
HUP:
SE w810i to Iphone 3GS 16GB
$199 + $35 activation fee, rep said she could not waive it, which I think is BS.

My data billing starts immediately, but they said if I don't get to use it, they'll credit me back whatever portion of the month I didn't get to use.

I have the proper voicemail number, I remember someone was having trouble with it like me. PM me for the number!

Also, I'm gonna cancel the data after 1 month, and then pay the $100 penalty, but then I still get the Iphone =)

How can you get 65?
i think u are 20+25+SAF+TAX ~$60

[Ninki]

For those of you with iPhone data value packs, tell them that it's listed as being $35 and not $40 and give them this web address:

http://www.rogers.com/web/content/wireless-plans/iphone_data_plans

That iphone data value pack isn't offered anymore but they still haven't taken it down. The new value pack also includes unlimited picture and video msgs.

It's an easy way to get a $5 discount off the value pack.

[Barker88]

250 Min.
R2R, Unlim incom.
VM, caller ID
1000 picture/video/txt msgs.
evening weekend @ 7.

$30.

the cheapest option for data is $15 for 150mb.
but if you want an iphone, you have to get the $25 for 500mb.
i managed to talk retentions into giving me the $30 6gb data package for $20

[waljo88]

spoke to a rep and was offered:
350
6pm
R2r
call/VM/2500
150 MB
100 LD
42+ tax....

Im looking to get this for 42 with tax included..tips anybody?

For a corporate plan, I got the following quotes:
BB 8900 - 259 (with admins fee included)
iphone 3gs - 299

Does that $42 incl BB messenger and unlimited emails. Pretty good deal.

They may try to say to you that if get BB you need to pay extra for BB messenger and emails. Keep in BB is worthless without its service.

As for phones not sure about corporate but I was offered $75 for curve and Ive seen lower for the Iphone at $199. At very least try to get act fee waived thats a sham. Although it might not be easy to get that done.

[waljo88]

Options -> Advanced Options -> Default browser configuration
Set to Hotspot Browser.

Thanks for the help you were right. Once again a guy at rogers who didnt know what he was doing.

The actual truth is that Im locked out of 3G, I cant use the internet. But I can use WIFI.

Thanks again for the post.

[Ninki]

i managed to talk retentions into giving me the $30 6gb data package for $20

You could probably call in and get the 500mb instead for $15 since the discount is already applied to your account.

[Barker88]

If you get the promo 6gb for $30, ask for discount.

My rep gave me a $5 discount without hesitation. I'm not trying to get anyones hopes up, but its possible.

My latest plan:

$20 voice plan
250 daytime minutes
unlimited evenings and weekends @ 8pm
unlimited incoming
CID/VM/2500 texts/name display
1000 LD minutes
$32.45
6GB data promo
$57.45 + tax
~$65 all in.
HUP:
SE w810i to Iphone 3GS 16GB
$199 + $35 activation fee, rep said she could not waive it, which I think is BS.

My data billing starts immediately, but they said if I don't get to use it, they'll credit me back whatever portion of the month I didn't get to use.

I have the proper voicemail number, I remember someone was having trouble with it like me. PM me for the number!

Also, I'm gonna cancel the data after 1 month, and then pay the $100 penalty, but then I still get the Iphone =)

you CAN do a little better. keep pushing. after 2 calls i have almost the same plan as you with a few extras and a little cheaper.

mine is:

250 anytime mins
Unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
Unlimited nation-wide incoming calls
Call display
Voicemail
Unlimited text messaging
6gb data plan

$50 before tax & System Access Fee

Total: $64.92 a month

+

16gb iphone 3Gs for $199 and they'll waive the $35 activation fee

push a little more....

[helphelp911]

Do i need to pay SAF for both voice plan and data plan? :confused:

[BUFFAR]

If you get the promo 6gb for $30, ask for discount.

My rep gave me a $5 discount without hesitation. I'm not trying to get anyones hopes up, but its possible.

My latest plan:

$20 voice plan
250 daytime minutes
unlimited evenings and weekends @ 8pm
unlimited incoming
CID/VM/2500 texts/name display
1000 LD minutes
$32.45
6GB data promo
$57.45 + tax
~$65 all in.
HUP:
SE w810i to Iphone 3GS 16GB
$199 + $35 activation fee, rep said she could not waive it, which I think is BS.

My data billing starts immediately, but they said if I don't get to use it, they'll credit me back whatever portion of the month I didn't get to use.

I have the proper voicemail number, I remember someone was having trouble with it like me. PM me for the number!

Also, I'm gonna cancel the data after 1 month, and then pay the $100 penalty, but then I still get the Iphone =)

Your plan is ok, almost like mine. I got early eve/weekend on top free. But I've been with them for 10+ yrs and have 5 lines under my name. lol
You can try asking for it. :D

[CatFrame]

How can you get 65?
i think u are 20+25+SAF+TAX ~$60

Sorry, my 1000LD minutes costs $5 more. So it should be 25 for voice plan, 25 for data, + SAF + TAX = ~65

[TeriyakiJack]

Anyone else not being able to get through to CR at all? It just loops the "the iphone launch has been a tremendous success, Rogers has sold out at certain locations...etc" then after an hour it cuts me off the line. :confused:

[CatFrame]

you CAN do a little better. keep pushing. after 2 calls i have almost the same plan as you with a few extras and a little cheaper.

mine is:

250 anytime mins
Unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
Unlimited nation-wide incoming calls
Call display
Voicemail
Unlimited text messaging
6gb data plan

$50 before tax & System Access Fee

Total: $64.92 a month

+

16gb iphone 3Gs for $199 and they'll waive the $35 activation fee

push a little more....

I think I could push for 6pm e/w but 8pm is okay for now. Maybe I'll call in later and try to bargain some more, but I already signed up for another 3 years.

How did you get unlimited nation-wide incoming calls? I asked about that, and they said it doesn't exist. Thats something I desperately need while I'm in North Bay for school over the next 8 months, then they can take it off.

The same rep said she could not waive the activation fee!

Do i need to pay SAF for both voice plan and data plan? :confused:

I don't think so.

[sneak_around]

Does that $42 incl BB messenger and unlimited emails. Pretty good deal.

They may try to say to you that if get BB you need to pay extra for BB messenger and emails. Keep in BB is worthless without its service.

As for phones not sure about corporate but I was offered $75 for curve and Ive seen lower for the Iphone at $199. At very least try to get act fee waived thats a sham. Although it might not be easy to get that done.

It's okay in my opinion. Ive seen that with 500mb for 42+tax. I want to knock that extra 5 bucks down and im good. I assume the data includes BBM but if not I'll call back another time...my goal is 37.45 + tax!

[Greasy Longthing]

You have to calling to the regular number now and ask for CR. The girl I talked to said there is no more direct number and call before 5.

[hawk99]

If you get the promo 6gb for $30, ask for discount.

My rep gave me a $5 discount without hesitation. I'm not trying to get anyones hopes up, but its possible.

My latest plan:

$20 voice plan
250 daytime minutes
unlimited evenings and weekends @ 8pm
unlimited incoming
CID/VM/2500 texts/name display
1000 LD minutes
$32.45
6GB data promo
$57.45 + tax
~$65 all in.
HUP:
SE w810i to Iphone 3GS 16GB
$199 + $35 activation fee, rep said she could not waive it, which I think is BS.

My data billing starts immediately, but they said if I don't get to use it, they'll credit me back whatever portion of the month I didn't get to use.

I have the proper voicemail number, I remember someone was having trouble with it like me. PM me for the number!

Also, I'm gonna cancel the data after 1 month, and then pay the $100 penalty, but then I still get the Iphone =)

Got something similar on my 2nd try:

250 + 25 bonus minutes
Unlim Evenings/Wknds (from 6pm)
Unilm Incoming
CID
Voice Mail
2500 text msgs
100 national LD mins (asked the guy if there was a promo and he checked and gave it to me free)

$25 + SAF

Plus I got the 6 GB data plan for $30

[papazow]

is retentions open on saturday?

[bluevektor]

is retentions open on saturday?

Yes. I'm pretty sure they're open Mon-Sat. Supposedly they are closed on Sundays, but I think some people have managed to contact them even then. Saturday is definitely a safer bet though.

[nevy12]

I was wondering what kind of inside features they have so far i kno of r2r and unlimited incoming and 100/1000LD,,,,wat other ones are there...?

Oh and how does unlimited local incoming work...? Is it if your in your local calling area any calls no matter where they originate are free...?

[breally]

I recently signed a 2 year deal with them and received the following:

250 daytime mins. E/W at 6
Rogers to Rogers
Called ID
Voicemail
250 Texts
Email Plan for blackberry
Free incoming Calls
100 Long Distance in Canada
42$ plus tax

Theres lots of room for negotiation these days. Be firm with 'em.:lol:

[mattt33]

I was wondering what kind of inside features they have so far i kno of r2r and unlimited incoming and 100/1000LD,,,,wat other ones are there...?

Oh and how does unlimited local incoming work...? Is it if your in your local calling area any calls no matter where they originate are free...?Regardless of who calls you (from where ever in the world), ALL calls are always considered "local" as long as you're in your local calling area.

[bluevektor]

Regardless of who calls you (from where ever in the world), ALL calls are always considered "local" as long as you're in your local calling area.

+1

I really like unlimited incoming compared to R2R. I never know which network my friends are on so I don't know if I'm going to use R2R minutes or just DT min. Unlimited incoming allows me to receive as many calls as I want when I'm in my local area and not worry about taking up my DT min. It's awesome IMO.

[JohnnyYuma]

Hi everybody,

I thought I'd report back on how my RedFlagDeals.com-leveraged interaction with Rogers retentions went. Here's what went down when we called yesterday:

Our old plan:

"Couples and Family Plan Plus"
Phone #1 base charge - $45, Phone #2 base charge - $20

300 shared weekday minutes
'Between us'/'calling circle'
6pm Evenings
50 texts

Additional charges:
'Essential Value Pack" - VM, CID = $12.00 (only on Phone #1)
SAF: $6.95 x 2 = $13.90
911: $0.50 x 2 = $1.00

We have a 15% “better choice bundle” credit on both phones and a $10 “monthly plan credit” on Phone #1, so the total cost ended up being a little bit lower.

Total:
Phone #1 - $48.45 + tax = $54.75
Phone #2 - $24.45 + tax = $27.63

Overall total including credits: $82.38 (!)

Phone #1 is a pretty heavy user, but I had always been careful to use it mostly after 6. Phone #2 hardly used their phone at all, so we decided to reduce the minutes on it. Here are the plans we worked out with retentions yesterday:

Phone #1

150 daytime minutes
6pm Evenings
My5
2500 Texts
Caller ID
Voice Mail

Pre-credit total: $27.45 (incl SAF/911) + tax = ~$31

Phone #2

100 daytime minutes
6pm Evenings
1000 evening and weekend minutes
50 texts

Pre-credit total: $17.45 (incl SAF/911) + tax = ~$19.80

Overall pre-credit total: ~$50.80

Phone #1 had to give up 100 minutes to get My5, but it works because I only ever really talk to 4 people, but I talk to them a lot. It took a while to convince them to give us My5 without paying anything extra, so I was ok with losing the 100 daytime minutes that I will never use to get it in order to pay less. We considered an emergency plan for Phone #2, but they offered the 100/1000 plan for $2 more and also offered some $30 phones for $0, so we went for it.

They told us that our credits would remain intact, but that remains to be seen. If true, we'd get 15% off both phones, and $10 off Phone #1. I’d be surprised if the $10 credit will remain intact, but I'm optimistic that the 15% will still be there. In that case, we'd be paying $23.34 and $16.91, for a total of ~$40.25

Overall, it works out to ~$372 less per year (or ~$505 if the 15% credits are intact), and we get significantly more for our money. Frankly, I'm pretty excited.

Thanks to everyone who contributed to this forum: it was a ton of help!

[waljo88]

is retentions open on saturday?

YES

Ask for customer relations for wireless

[bfr]

As well, they told me they're open until 6 pm eastern time on Sat (at least for the Montreal office).

[Cream Puff]

has anyone gotten a deal with this kind of plan? there's no contract with either phones and i would like to waive the call display or add in voicemail or even a text plan (free ofcourse)

my current plan:

Family Plan - 100 pooled mins
Phone #1 - $23
Phone #2 - $40

Phone # 1 has nothing
Phone # 2 has call display

Thanks !!!!!!! and they are opened on Sundays

[jenneki]

Hello, I currently have

My5Canada wide
Unlimited Eve/Wknd Minutes from 9pm
Unlimited Incoming Calls Opt.
200 Weekday Minutes
Unltd Picture or Video Msgs.
Unlimited Text Messages
BlackBerry (BIS) Data plan 500MB
25 Intl & US Sent/Ultd Rec Txt
Voicemail with Caller ID and Call Display

My bill comes to $110 dollars monthly after taxes:mad:. I just signed on a new 3 year contract in July:cry:. Can I still give them a call for a better deal? Because after reading through this thread, I feel grossly cheated! LOL! I've been with Rogers for 2.5 years

[Cream Puff]

has anyone gotten a deal with this kind of plan? there's no contract with either phones and i would like to waive the call display or add in voicemail or even a text plan (free ofcourse)

my current plan:

Family Plan - 100 pooled mins
Phone #1 - $23
Phone #2 - $40

Phone # 1 has nothing
Phone # 2 has call display

Thanks !!!!!!! and they are opened on Sundays

ok so i called retention and the lady gave me this deal instead

Phone #1 - $15
100 daytime min
1000 evening
50 outgoing text , unlimited incoming
call waiting

Phone #2 - $23
250 daytime min
unlimited evening
call display, waiting
voice mail
100 outgoing text, unlimited incoming

it sounds like a good deal to me since i was paying pretty much the same with the family plan but now i'm getting more,

any comment?

[ben_liu]

Hello, I currently have

My5Canada wide
Unlimited Eve/Wknd Minutes from 9pm
Unlimited Incoming Calls Opt.
200 Weekday Minutes
Unltd Picture or Video Msgs.
Unlimited Text Messages
BlackBerry (BIS) Data plan 500MB
25 Intl & US Sent/Ultd Rec Txt
Voicemail with Caller ID and Call Display

My bill comes to $110 dollars monthly after taxes:mad:. I just signed on a new 3 year contract in July:cry:. Can I still give them a call for a better deal? Because after reading through this thread, I feel grossly cheated! LOL! I've been with Rogers for 2.5 years

From what you have, I'd say $65 after saf + tax is fair. $110 is ridicolous. Just try to call and say you feel cheated by paying so much for so little, and would love to pay around $60 after SAF and tax.

[Vend]

Here is what I managed to get after my third try...it turns out that the first two times, I was not automatically put through to retentions.
150 anytime
E+W 6pm
2500 txts
my5
cid and vm
$30 all in

[Jonavin]

ok so i called retention and the lady gave me this deal instead

Phone #1 - $15
100 daytime min
1000 evening
50 outgoing text , unlimited incoming
call waiting

Phone #2 - $23
250 daytime min
unlimited evening
call display, waiting
voice mail
100 outgoing text, unlimited incoming

it sounds like a good deal to me since i was paying pretty much the same with the family plan but now i'm getting more,

any comment?


I would take it and maybe work on getting other stuff later. You can't build Rome in a day and what you were offered looks pretty good anyways.

It's near impossible to get anything good with family plans, and if you get a good retention plan it's often better than any family plan. A lot of the retention plan actually has an add $10 to share minutes deal.

These are rarely given out because you still have to pay extra for CD/VM/text and other features and you could only have credits on those on 1 of the shared line; and it also complicates the calculations for credits etc... So often it's easier for the rep to just split the lines and offer credits on each of the split lines. You'll often get a better deal this way.

[jenneki]

From what you have, I'd say $65 after saf + tax is fair. $110 is ridicolous. Just try to call and say you feel cheated by paying so much for so little, and would love to pay around $60 after SAF and tax.

Thanks for replying! I just got off the phone with them... The lady I spoke with was not very helpful. She said that I could go on a cheaper price plan, or take out some features. I tried to explain that just reducing the fee a little will make me go away a very happy customer... but... no deuce. I did confirm before I gave up though that I was speaking with the retentions department.

[DF-Beyond-Devil]

Thanks for replying! I just got off the phone with them... The lady I spoke with was not very helpful. She said that I could go on a cheaper price plan, or take out some features. I tried to explain that just reducing the fee a little will make me go away a very happy customer... but... no deuce. I did confirm before I gave up though that I was speaking with the retentions department.

You won't get discounts yet because your line isn't old, signed up in July that's why, you'll have to wait atleast six months to be able to contact retentions.

[Rapier Phoenix]

Just called again.

I got the guy to get rid of my 1000 long distance and give me 100 long distance for free. Given that i have nation-wide unlimited incoming i don't really need all that 1000 of LD.

So my plan is now this:

250 anytime mins
unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
unlimited nation-wide incoming calls
call display, voicemail,
Unlimited text
6gb data plan

$50 before tax and SAF
Total: $64.92 all in

+

16gb iphone 3gs for $199 and a waived activation fee

Am i good? or can i squeeze anymore?

I'm a long time lurker, first time poster and I must thank you for your post.

Here is where I was before as I had my phone since 1999 and never renegotiated:

$20 voice plan which includes:
Caller ID
100 Wkday/Wknight / 250 Wkend
25 Anytime Minutes
$30 6GB data plans for iPhone
So in all $50 plus SAF and taxes.

Then i started traveling around Canada the last few months and realized that I'm getting charged to received text messages. Between the LD and the text messages, I was getting nickel and dimed!

So here is what i did, i called Rogers, talked to normal CSR which wouldn't give me anything, then i said i was in the middle of renegotiating with retentions when the line cut out and if he could transfer me. Much to my surprise he did it without any hassle and in under 5 minutes I got somebody. I said that i had a "friend" that was paying the same as me, and then I quoted all the features you had in your post. She wouldn't give me everything but here is what I ended up getting:

300 anytime minutes
unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
call display, voicemail,
2500 sent text, unlimited receive
6gb data plan
$50 plus SAF and taxes.

I took the text messaging and didn't push for unlimited text as i felt 2500 was enough and a drastic improvement from 0. I tried for the unlimited nation-wide incoming calls but she wouldn't do it unless i go up to $60. Instead she compromised and increased the 250 anytime minutes to 300 which I felt was OK.

I think a big part of the negotiations is knowing what to ask for which is why this forum is great. Now in a recent post, i notice a feature i didn't know they had which i think is useful:

25 Intl & US Sent/Ultd Rec Txt

Any thoughts if I can talk to retentions and see if I can add this into what they already gave me at no extra cost?

[bluevektor]

You won't get discounts yet because your line isn't old, signed up in July that's why, you'll have to wait atleast six months to be able to contact retentions.

I think he said he was with them for 2.5 years previously, so he should still be able to get something from retentions. Although it definitely doesn't help that they just locked you down for another 3 years.

[dotmerix]

Hey there,

I'm nearing the end of my Telus contract and considering getting an iphone with Rogers...

My friend has a good plan and i'm hoping to call to get it as well.

He has the Mega 10 plan ($10 a month, includes i believe 250 minutes and unlimited evenings and weekends starting at 6) and has a $25 iphone plan including 500mb data, voicemail + visual call display and call waiting + 2500 text messages).

All in all he pays 35 + system access for all of these features... I'm wondering as i'm not a current rogers customer if i can call the retentions number used on the first page or if it's only for current rogers customers to use...

Any suggestions as far as coming in as a 'non' rogers customer and asking for this/who to talk to etc?

[bluevektor]

Hey there,

I'm nearing the end of my Telus contract and considering getting an iphone with Rogers...

My friend has a good plan and i'm hoping to call to get it as well.

He has the Mega 10 plan ($10 a month, includes i believe 250 minutes and unlimited evenings and weekends starting at 6) and has a $25 iphone plan including 500mb data, voicemail + visual call display and call waiting + 2500 text messages).

All in all he pays 35 + system access for all of these features... I'm wondering as i'm not a current rogers customer if i can call the retentions number used on the first page or if it's only for current rogers customers to use...

Any suggestions as far as coming in as a 'non' rogers customer and asking for this/who to talk to etc?

You basically have to sign up for an in-market plan if you're just starting with Rogers. Retentions only deals with existing Rogers customers. You can't really do much if you're just starting out. Your best bet is to start with a normal plan and then call retentions 6 months in and see if they can do anything for you.

[dotmerix]

So there isnt really any wiggle/negotiating room for customers that want to transfer their service over?...

Have to just go with normal pricing?

[bluevektor]

So there isnt really any wiggle/negotiating room for customers that want to transfer their service over?...

Have to just go with normal pricing?

Yep pretty much. The retentions department is for RETAINING customers not for recruiting new ones. Rogers know they have the upper hand right now because lots of people are moving over because they want the iphone. They don't benefit by giving these people deals since they would probably move for the hardware alone. I mean you can always try, but I would say you may not have the best of luck.

[joe_j]

This is my plan which i’ve had for a while now.

250 daytime minutes ($20.00)
unlimited incoming (credit)
roger 2 rogers (credit)
unlimited evening & weekends @ 5pm ($5.00)
10,000 sms
10,000 mms
500mb data ($30.00)
who called
call/name display
enhanced voicemail
$10 credit (data plan)
$5 credit (talk)
system access fee (credit)

$ 45.48/month

[mcg]

So there isnt really any wiggle/negotiating room for customers that want to transfer their service over?...

Have to just go with normal pricing?

I'd say stay with Telus and try to go on a retentions plan from them rather than Rogers.

As far as I know, they are rolling out a new HSPA network and will most likely carry the iPhone once that happens.

From my experience and reading here it is unlikely they will give you any deals for switching from Telus to Rogers... and considering the ridiculous regular consumer plans right now, the smartest choice would be to continue with Telus.

[dotmerix]

I'm just not all that interested in sticking with Telus anymore...

I'm paying $45 a month (tax included) and getting:

100 minutes
Evenings and weekends at 6
3 voicemails
call waiting
call id
unlimited text.

I feel like i'm throwing my money away first of all... Plus, i figure if i renew with Telus and want to switch in the future i'll have to pay $20 x months until end of contract where with rogers i only have to pay a MAX of $400 (seems like a safer bet)

[Barker88]

I'm just not all that interested in sticking with Telus anymore...

I'm paying $45 a month (tax included) and getting:

100 minutes
Evenings and weekends at 6
3 voicemails
call waiting
call id
unlimited text.

I feel like i'm throwing my money away first of all... Plus, i figure if i renew with Telus and want to switch in the future i'll have to pay $20 x months until end of contract where with rogers i only have to pay a MAX of $400 (seems like a safer bet)

I say go for it. Call rogers and throw it all on the table. What have you got to lose? If they say no, you're no worse off than before you called.

I'm in the same boat as you (kinda). I've been with rogers for 3 years and just score an awesome plan through retentions, but now I want my girlfriend to leave telus (her 3 years are up, and she's month to month with them now). I am planning on calling Rogers next week sometime in hopes of persuading them to give her a cheap plan and a phone at a reasonable price. My leverage being that if they don't offer her a deal, she signs with Telus under a TELUS retentions plan.

So if you call, let me know how it goes.

[azncapcom]

How do i access my data plan that i just signed up for, im using a unlocked htc tytn that i had 2 years ago. is it automatic? cuz my internet is not working, my wifi still works

[azncapcom]

This is my plan which i’ve had for a while now.

250 daytime minutes ($20.00)
unlimited incoming (credit)
roger 2 rogers (credit)
unlimited evening & weekends @ 5pm ($5.00)
10,000 sms
10,000 mms
500mb data ($30.00)
who called
call/name display
enhanced voicemail
$10 credit (data plan)
$5 credit (talk)
system access fee (credit)

$ 45.48/month


thats a nice plan you got there, 10,000 sms and 10,000 mms? how u gonna send that many in a month...


does rogers charge for incoming text now? i forgot

[bluevektor]

thats a nice plan you got there, 10,000 sms and 10,000 mms? how u gonna send that many in a month...


does rogers charge for incoming text now? i forgot

Yes rogers charges for incoming text messages if you don't have some sort of texting plan. I believe it is 15 cents per msg.

[ben_liu]

Yes rogers charges for incoming text messages if you don't have some sort of texting plan. I believe it is 15 cents per msg.

Like other providers, it's only $0.15 incoming charge if the sender and receiver are from different network.

If Rogers user --> Telus, and telus user doesn't have text plan, that $0.15
But if Telus --> telus, it's free even if they don't have text plan.

Etc

[mattt33]

Like other providers, it's only $0.15 incoming charge if the sender and receiver are from different network.

If Rogers user --> Telus, and telus user doesn't have text plan, that $0.15
But if Telus --> telus, it's free even if they don't have text plan.

EtcReally?! I've never heard of 'same carrier - no charge regardless of text plan' for SMS charges.

[bluevektor]

Really?! I've never heard of 'same carrier - no charge regardless of text plan' for SMS charges.

+1

Although I've never had a problem since I have a texting plan. Does anyone know for sure?

[whabs]

It's been only 2 weeks since I have a sms package, but before that I wasn't paying for incoming sms... maybe cause I was with a retention plan?

[Ninki]

It's been only 2 weeks since I have a sms package, but before that I wasn't paying for incoming sms... maybe cause I was with a retention plan?

It's probably because with your old plan you had unlimited incoming text because you got it before they started charging for incoming text. Once you update your plan to a new one, everything about your old plan is void.

I was in a similar situation as you. What you can do is tell them that you were not aware of this change and the rep never informed you about it. The fault is pretty much theirs so most of the time they're pretty understanding and will help you out.

Hello, I currently have

My5Canada wide
Unlimited Eve/Wknd Minutes from 9pm
Unlimited Incoming Calls Opt.
200 Weekday Minutes
Unltd Picture or Video Msgs.
Unlimited Text Messages
BlackBerry (BIS) Data plan 500MB
25 Intl & US Sent/Ultd Rec Txt
Voicemail with Caller ID and Call Display

My bill comes to $110 dollars monthly after taxes:mad:. I just signed on a new 3 year contract in July:cry:. Can I still give them a call for a better deal? Because after reading through this thread, I feel grossly cheated! LOL! I've been with Rogers for 2.5 years

You would probably have to cut down on some of your features in order for your plan to go down to 60 dollars or so, particularly the MY5.

[surfguy17]

ok so my friend just joined rogers last week phone got stolen back home in africa she was with fido. she has the $45 student plan (got an 8900) and she added caller id n voicemail $15 and $10 intl text so her total is coming to $95 which includes taxes. any suggestions on what to do to lower it cuz thats insane?

[dorko]

So first of for people with OTHER CARRIERS that want to SWITCH to Rogers with a retention plan:
It IS possible to do so, but you won't get the xxxx-tra sweet deals current customers are getting.
I opened an account with them and got through retentions a couple of times saying that I hated Bell and wanted to switch but didn't want to pay more than what i was paying (35-40$/month) My main issue at the time was the 1000LD mins. The rep from retention gladly gave me the basic retention plan (200min/unltd eve+w-e, CD/VM/125txts and 1000LD) with a 10$ credit so that I ended up with a monthly bill of 36.xx/month
It wasn't the best deal through retentions but it was decent enough for me.

Last month, I tried out a BB (my contract finished on Aug 23rd), didn't like it even though I scored an amazing deal (48.xx for data, voice and whatnot) so I returned it and went back to a voice only plan.

Anyways I just got my bill and even though they forgot to add early evenings, the credits are exact: (this is a 1-yr contract)

Monthly plan: 200/unltd eve+we 20$
Monthly plan credit 1yr: - 10$
Monthly plan credit: - 10$
Option: Unltd incoming 10$
Bonus: Unltd incoming credit - 10$
Value pack 10$ (VM/CID/2500txts)
System access fee 911 0.50$
System access fee 6.95$

Total before taxes 17.45$ :D

I need to call back for early evenings and weekends... but I'm SUPER HYPED about this plan.

Good luck to all of you!

[dorko]

So I just called back and you HAVE to ask for Customer relations department (best way: you were dealing something with them)

I wanted to add the early eve@6pm or bonus minutes. The guy looked at my usage and told me that I never went over my 200 mins (I'm a heavy texter). I told him that I just graduated and planned using it more. He just said that the 50 mins would do and if I went over, just to call back and have them add early evenings!

[jasonchewy]

Just called rogers to get my wife's cell phone plan down, saying there's an offer from bell via her employer.
The deal from bell was this:
$25.40
250 Anytime
Unlimited Evenings and Weekends staring at 6
Call Display
Voice Message

Plan offered by Rogers:
$22.40
250 Anytime
Unlimited Evenings and Weekends starting at 8
Call Display
Voice Message
2500 text
then it was for $5 more if I wanted to bump the 8 to 6.

I agreed to this offer.
THEN, I asked, if I was able to get this same plan on my own phone.
I was on the EPP plan:
$17.50 + $8(Call Display) = $25.50
200 Anytime
Unlimited Evenings and weekends staring at 6
Call Display

At first the guy was hesitant, and just quickly offered me some credits, I argued that I didn't need the 6pm and can be 8pm. Guess it was too much trouble to tweak my plan up, he gave in and gave me the same plan as well.
Woo....
btw for reference, I called in through *611 first, then "cancel my phone", then Customer service, then finally the Customer relations.

[dotmerix]

I tried calling to see if they could offer me the same deal as my buddy. Tried the 1888rogers1 number or whatever... Zero luck. They just offered me standard offers so i said forget it. Seems the regular sales number wont budge beyond their normal promos.

[Barker88]

Just called trying to find out why the iphone that was promised to be to me by the 25th of august isn't here yet. The rep I got was such a tit. Tried to make me feel like ******* for calling wondering where my phone was.

I guess after getting 2 nice reps in a row I was due for a jerk.

[captawesom3]

Just called trying to find out why the iphone that was promised to be to me by the 25th of august isn't here yet. The rep I got was such a tit. Tried to make me feel like ******* for calling wondering where my phone was.

I guess after getting 2 nice reps in a row I was due for a jerk.

Why are you sitting there waiting for your iphone 3gs?! Just get an appointment with the Apple Store, and go in and pick up an iPhone , and then get them to cancel your order with Rogers. It's THAT much quicker and easier, There is no point in sitting there waiting and getting frustrated.

[ArjunDhir]

Why are you sitting there waiting for your iphone 3gs?! Just get an appointment with the Apple Store, and go in and pick up an iPhone , and then get them to cancel your order with Rogers. It's THAT much quicker and easier, There is no point in sitting there waiting and getting frustrated.
They are practically sold out everywhere..At least in Mississauga.

[Havo]

How do i access my data plan that i just signed up for, im using a unlocked htc tytn that i had 2 years ago. is it automatic? cuz my internet is not working, my wifi still works

You have to change the default settings to the Rogers one. I personally haven't owned a HTC phone before but it should be like any other phone. Once you change the settings, you can start browsing on your data plan. You can find the settings by searching on google.

[Barker88]

Why are you sitting there waiting for your iphone 3gs?! Just get an appointment with the Apple Store, and go in and pick up an iPhone , and then get them to cancel your order with Rogers. It's THAT much quicker and easier, There is no point in sitting there waiting and getting frustrated.

believe me, if it were that easy, i'd be using my iphone right now. they are sold out across all of north america. i call 5 stores EVERY morning to find out if they received any.

nothing so far.

[captawesom3]

That's odd, I swear people have bene getting them the apple store way for like the past few months, Rogers has been telling everyone they are sold out thats why people go tot he apple store and it works. I don't know , I could be wrong

[Jonavin]

Just book an appointment with the Apple Store. That's how most people get it done. Even if the store has stock, they won't sell it to you without a "personal shopping" appointment. Otherwise be prepared to wait for 1-2 months.

[captawesom3]

Just book an appointment with the Apple Store. That's how most people get it done. Even if the store has stock, they won't sell it to you without a "personal shopping" appointment. Otherwise be prepared to wait for 1-2 months.

Thats what I said but everyone said its "sold out" across north america...

[Jonavin]

It's been "sold out" since the week it was released. Rogers doesn't have stock but there are plenty of other stores that do. Costco has it, but they won't do the cancel order thing. Apple Store will do it and have done it for many people. There's another iPhone thread on RedFlag. Read that one and see how long people are waiting before they give up and just get it at an Apple Store.

[azncapcom]

if i have the 150mb data plan on a nokia E71. roughly how much can i use with 150mb? ie. how many youtube videos? how many websites? and how much gps i can use?

[MobileMuck]

if i have the 150mb data plan on a nokia E71. roughly how much can i use with 150mb? ie. how many youtube videos? how many websites? and how much gps i can use?

E71 has a very reliable data counter. Set it to zero at the beginning of your billing cycle and monitor it as you use data through your month and you'll quickly figure out just what your 150MB will get you. In other words, do your own homework!

[Barker88]

It's been "sold out" since the week it was released. Rogers doesn't have stock but there are plenty of other stores that do. Costco has it, but they won't do the cancel order thing. Apple Store will do it and have done it for many people. There's another iPhone thread on RedFlag. Read that one and see how long people are waiting before they give up and just get it at an Apple Store.

there isn't an apple store in victoria :-(

[helphelp911]

I am in vancouver and i have difficultly to find one iphone.

there is only ONE apple store in vancouver but they sold out. I keep calling them everyday but they keep saying they don't have any stock and they don't know when will it have stock.

i went to different rogers store and they have none too

>:(

[bluevektor]

Just book an appointment with the Apple Store. That's how most people get it done. Even if the store has stock, they won't sell it to you without a "personal shopping" appointment. Otherwise be prepared to wait for 1-2 months.

Yeah I had no trouble booking my personal appointment at the Apple Store in Calgary and picking up a new iphone. Only problem was that I couldn't cancel my Rogers order in time (it takes a few hours to process through the system apparently). So I had to come back for a second appointment. But they were regularly getting stock, like twice a week.

[azncapcom]

If i have the 150mb data plan. and say im using my gps on my phone outside of toronto, do i get charged roaming for data? i heard somewhere theres roaming charges for data and they are lik $50/mb...?

[Jonavin]

Yeah I had no trouble booking my personal appointment at the Apple Store in Calgary and picking up a new iphone. Only problem was that I couldn't cancel my Rogers order in time (it takes a few hours to process through the system apparently). So I had to come back for a second appointment. But they were regularly getting stock, like twice a week.

I didn't call to cancel my order until I was literally in the store holding onto the new phone.

[Bbuddy21]

Just a quick thanks to the forum people here. Called Rogers today and got a really great couples deal. I wasn't aiming for anything special, just some money off, but if it wasn't for this forum I would have never asked. Thanks a lot and keep it up!

[tomtomtom]

Found this on howardforums thought to share it w/ u guys, you can track ur minutes and data used on the internet.

login to your a/c via rogers.com
click "manage my wireless service"
type in "javascript:document.VoiceDataUsageForm.submit(); " on ur address bar.

That's all.

[Ninki]

They are practically sold out everywhere..At least in Mississauga.

You sure? I was in the apple store last week in Sherway and they said they had some in stock.

[ben_liu]

Found this on howardforums thought to share it w/ u guys, you can track ur minutes and data used on the internet.

login to your a/c via rogers.com
click "manage my wireless service"
type in "javascript:document.VoiceDataUsageForm.submit(); " on ur address bar.

That's all.

Awesome, thank you sir

[Jonavin]

It's interesting but I'm not sure how accurate it is because there's no way I only used 2% of my minutes and data in the past 12 days.

[Tsidneku]

This is great. Thanks for bringing this up! :) :) :) :)
Found this on howardforums thought to share it w/ u guys, you can track ur minutes and data used on the internet.

login to your a/c via rogers.com
click "manage my wireless service"
type in "javascript:document.VoiceDataUsageForm.submit(); " on ur address bar.

That's all.

[JChase]

Just got off the phone with retentions, was able to FINALLY get my iphone 3gs sent out for $299.00. And my plan is pretty decent too!

Student Plan 45 - $45.00

6PM Early Eve. Calling Option
Unlimited Eve/Wknd Minutes
Unl. Incoming local calls
450 Outgoing Wkday Minutes
50 Bonus minutes
50 Minute Bonus

Call Forward/Trans.Pay Per Use
2500 Sent/Unl. Received Txt
Partial Detail Billing
MY5 + 5 Add'l Numbers Bonus

Additional Charges**
System Access Fee - $6.95 - Monthly
9-1-1 Emergency Access Fee - $0.50 - Monthly
6PM Early Eve. Calling Option - $7.00 - Monthly

Discount(s)
6 pm Eve Student Discount
Monthly Plan Credit 3 Yr
Monthly Plan Credit 3 Yr
Monthly Fee Credit
Value Pack $5 off
33.3% Value Pack Add-on Disc.

I'm happy.

[bluevektor]

Just got off the phone with retentions, was able to FINALLY get my iphone 3gs sent out for $299.00. And my plan is pretty decent too!

Student Plan 45 - $45.00

6PM Early Eve. Calling Option
Unlimited Eve/Wknd Minutes
Unl. Incoming local calls
450 Outgoing Wkday Minutes
50 Bonus minutes
50 Minute Bonus

Call Forward/Trans.Pay Per Use
2500 Sent/Unl. Received Txt
Partial Detail Billing
MY5 + 5 Add'l Numbers Bonus

Additional Charges**
System Access Fee - $6.95 - Monthly
9-1-1 Emergency Access Fee - $0.50 - Monthly
6PM Early Eve. Calling Option - $7.00 - Monthly

Discount(s)
6 pm Eve Student Discount
Monthly Plan Credit 3 Yr
Monthly Plan Credit 3 Yr
Monthly Fee Credit
Value Pack $5 off
33.3% Value Pack Add-on Disc.

I'm happy.

How did you manage to get 450+50+50 DT min?! I didn't know they could add those onto the student plans. Also how much are your monthly plan credits for? What is your total bill?

[dotmerix]

How'd you get it without data? i thought all 3gs's have to have data?

[bluevektor]

How'd you get it without data? i thought all 3gs's have to have data?

He must've forgot to list it because I'm pretty sure the $45 student plan includes 500 MB of data.

[JChase]

Oh forgot:

Phone Value Pack+VVmai

Data Service Plan 6GB

Ringback Bundle

So yeah I have the 6gb Data... BUT I'm sure I could cancel and stick with the base 500mb. I think...

How did you manage to get 450+50+50 DT min?! I didn't know they could add those onto the student plans. Also how much are your monthly plan credits for? What is your total bill?

Let's just say I got the bonus 100 DT mins and the additional my5 through social engineering and a stern voice :). Ended up flirting with the rep and getting her on facebook too, kinda cute with a nice ass!

ANYWAY, that's pretty much my total bill, the credits were one time dealies of $100 bucks each or something. To be honest I rarely check my bill so I have no idea how much they are giving credit, but I will check on my next bill.

[da_hool]

Found this on howardforums thought to share it w/ u guys, you can track ur minutes and data used on the internet.

login to your a/c via rogers.com
click "manage my wireless service"
type in "javascript:document.VoiceDataUsageForm.submit(); " on ur address bar.

That's all.

Thank you sir.

[shopper-X]

Found this on howardforums thought to share it w/ u guys, you can track ur minutes and data used on the internet.

login to your a/c via rogers.com
click "manage my wireless service"
type in "javascript:document.VoiceDataUsageForm.submit(); " on ur address bar.

That's all.

Another way is to use the WAP browser and enter http://rogers.mobi there you will find My Account and links to Data and Airtime usage (updated every 4 hours)

[da_hool]

It's interesting but I'm not sure how accurate it is because there's no way I only used 2% of my minutes and data in the past 12 days.

Some of your calling features or bonuses may take precedence, for example My5, Unlimited Incoming Calls, TalkSpot, etc.

[mattt33]

If i have the 150mb data plan. and say im using my gps on my phone outside of toronto, do i get charged roaming for data? i heard somewhere theres roaming charges for data and they are lik $50/mb...?Data roaming charges are only incurred if you use it OUTSIDE of Canada.

It's interesting but I'm not sure how accurate it is because there's no way I only used 2% of my minutes and data in the past 12 days.Apparently this is still being 'tested' as it's not officially launched until the Fall. Also, there is a 4hr lag time for their "real-time updates."

[mattt33]

Some of your calling features or bonuses may take precedence, for example My5, Unlimited Incoming Calls, TalkSpot, etc.Oh yes that's right. It won't show any R2R, Unlimited Network calling, My5, Unlimited incoming, etc. minutes you used.... only 'other' minutes that you rack up.

[Jonavin]

It's probably a divide by zero thing. What's the percentage for 100 minutes / R2R or 100 / unlimited incoming? :D

But I'm sure I've used more than 2% of my data.

[bluevektor]

Oh forgot:

Phone Value Pack+VVmai

Data Service Plan 6GB

Ringback Bundle

So yeah I have the 6gb Data... BUT I'm sure I could cancel and stick with the base 500mb. I think...



Let's just say I got the bonus 100 DT mins and the additional my5 through social engineering and a stern voice :). Ended up flirting with the rep and getting her on facebook too, kinda cute with a nice ass!

ANYWAY, that's pretty much my total bill, the credits were one time dealies of $100 bucks each or something. To be honest I rarely check my bill so I have no idea how much they are giving credit, but I will check on my next bill.

Wow I've never heard of any RFDer adding the Rogers rep on Facebook. Kudos to you, lol. You must be really good at flirting over the phone. I'll have to try that approach some time and see if I can strike a great deal like you did :)

[jl319]

So I was on 3 yr contract, $40+ monthly bill, have other services with rogers and a couple of cells..I am currently done with the contract, and on a month to month, can I still call in to "cancel" with retentions to get a good deal??

[Barker88]

So I was on 3 yr contract, $40+ monthly bill, have other services with rogers and a couple of cells..I am currently done with the contract, and on a month to month, can I still call in to "cancel" with retentions to get a good deal??

yes. you are in the best position to call. they want to lock you in for another 3 years. take advantage of that and use it as leverage.

let us know what they offer

[CinnamonX]

How are some of you getting through? I've been calling since Friday (mostly late afternoon/early evening) and I cannot get through...after half an hour of waiting it cuts me off and hangs up. I'm going to try again tomorrow at an earlier time.

Question - how many customer relations centers are there? I'm out west so where will my call be redirected to? Hours of operation differ quite a bit?

My situation - I'm looking to upgrade 4 lines. 3 have 6 months left (looking to upgrade to Blackberries) and the other one has a year left.
I currently have 250 daytime minutes, e/w from 6, r2r, VP(with 125 txt) plus SAF/taxes equals to about $32. Any advice on what I can reasonable get and how should I approach the reps? Thanks.

[iceheat710]

Hi everyone, I just renewed my contract a year ago, so I'm 1 year into 3 years...do you guys think I should call and see if I could get anything? Something like $50 off of $199 for the iphone 16gb and add on $25 for data to my current plan or something...

thanks!

[Jonavin]

Hi everyone, I just renewed my contract a year ago, so I'm 1 year into 3 years...do you guys think I should call and see if I could get anything? Something like $50 off of $199 for the iphone 16gb and add on $25 for data to my current plan or something...

thanks!

You will not get much off the iPhone. It's sold out and Rogers doesn't even have stock for people that ordered a month ago. If you got a new phone a year ago, you may not even qualify for a HUP at all because the new rules is every 2 years for any phone (not just smart phones). Retention can waive this rule, but that's about as much deal as you can get on a phone.

What you can do is improve your current plan. Saving just $5 a month is better than saving $50 on a phone, even after 1 year.

[bobbings]

uh... pics?

and DAYAM you took a big risk in adding her. What if she were boogly and oogly???

Oh forgot:

Phone Value Pack+VVmai

Data Service Plan 6GB

Ringback Bundle

So yeah I have the 6gb Data... BUT I'm sure I could cancel and stick with the base 500mb. I think...



Let's just say I got the bonus 100 DT mins and the additional my5 through social engineering and a stern voice :). Ended up flirting with the rep and getting her on facebook too, kinda cute with a nice ass!

ANYWAY, that's pretty much my total bill, the credits were one time dealies of $100 bucks each or something. To be honest I rarely check my bill so I have no idea how much they are giving credit, but I will check on my next bill.

[Ebue]

Alright so I called Rogers, got through customer relations, said I wanted to cancel and the lady didn't even try to stop me, she started going on about how there would be a $20 fee for every fee per month before the contract ends. What did I say wrong, I told her I was liking telus and bells couple plans better than what they were offering me and all she said she could so was give me the basic family plan they have at the moment. What did I do wrong?

[raskal]

What did I do wrong?

you haven't read enough of this thread yet.

and with Rogers... same as with life.... don't threaten anything unless you are willing to carry out the threat


a better start might be.... "gee Telus is offering me this great deal that has ..."

[Ebue]

I'm trying to read through as much as possible, just a lot of pages to get through. So I should I mention that I'd like to stay with Rogers but Telus me is offering so and so right from the start?

[mattt33]

I'm trying to read through as much as possible, just a lot of pages to get through. So I should I mention that I'd like to stay with Rogers but Telus me is offering so and so right from the start?That would be a good start. I'm no fan of flat out "threatening" to cancel to be honest.

It definitely takes a bit of a time commitment, but just read as much as you can - you'll get a much better feel of what it takes the more you read about people's individual experiences.

[nevy12]

What is the maximum amount of credits you can get...?

Like does it depend on the rep...or is there a max.?

[bluevektor]

What is the maximum amount of credits you can get...?

Like does it depend on the rep...or is there a max.?

Your monthly credits can only be equal to or less than the value of your base plan. I.e. if you're on the $20 retentions plan, then the maximum amount of credits you can have is $20. That being said, it's hard to get the max amount and your luck will depend on the rep that you get.

[JChase]

Wow I've never heard of any RFDer adding the Rogers rep on Facebook. Kudos to you, lol. You must be really good at flirting over the phone. I'll have to try that approach some time and see if I can strike a great deal like you did :)

Give it a shot, bro. Us Alberta boys just seem to have that natural swagger! :)

[Haz]

Let's just say I got the bonus 100 DT mins and the additional my5 through social engineering and a stern voice :). Ended up flirting with the rep and getting her on facebook too, kinda cute with a nice ass!Wonder if there's a department that listens to all the phone convos they record. That can be both a boring and interesting job... For about a day.

[mushroomcheese]

so today I called rogers to cancel my data plan

im currently on the 6gb/30 which I signed up for earlier this month to get my iphone. i wanted to switch to a cheaper data plan but the only one they could offer me was 500mb/25.

i ended up just canceling the data, however when the rep was doing it she said "hm.. for some reason its not giving me a termination fee" and that was that, i cancelled my data without a fee :D

might have been some sort of system error but im not complaining!

[Keitho]

I just called in and this is what she offered me.

250 Daytime.
Unlimited evenings starting at 6.
R2R.
CID.
VM.
2500 text
6 Gig data

for $67 all in.

My cost for Iphone 3GS = $474!!! and thats with 3 year contract extension


I am about 2.5 years into my 3 year contract right now. She said that a portion of your bill goes into getting cheaper upgrades.
Right now i am at Tier 2 of 5.

WTF i am getting shafted....

[casey5]

Your monthly credits can only be equal to or less than the value of your base plan. I.e. if you're on the $20 retentions plan, then the maximum amount of credits you can have is $20. That being said, it's hard to get the max amount and your luck will depend on the rep that you get.

If I want to get a credit for a data plan, will that be taken off the base plan as well? Retentions said hubby's pretty much max out his credit, but I believe it's coz he's getting $15/mth for 3 months to offset his HUP costs. After that, I plan to get him a data plan.

[DYJ]

I just called in and this is what she offered me.

250 Daytime.
Unlimited evenings starting at 6.
R2R.
CID.
VM.
2500 text
6 Gig data

for $67 all in.

My cost for Iphone 3GS = $474!!! and thats with 3 year contract extension


I am about 2.5 years into my 3 year contract right now. She said that a portion of your bill goes into getting cheaper upgrades.
Right now i am at Tier 2 of 5.

WTF i am getting shafted....

If you thing you are getting shafted with that price, there's about 95% of the population that's getting a stiffer shaft than you.

[Keitho]

If you thing you are getting shafted with that price, there's about 95% of the population that's getting a stiffer shaft than you.

But $474 for an Iphone 3GS?!?!? that's F'd!
She said $199 is only for new customers...

[Barker88]

I just called in and this is what she offered me.

250 Daytime.
Unlimited evenings starting at 6.
R2R.
CID.
VM.
2500 text
6 Gig data

for $67 all in.

My cost for Iphone 3GS = $474!!! and thats with 3 year contract extension


I am about 2.5 years into my 3 year contract right now. She said that a portion of your bill goes into getting cheaper upgrades.
Right now i am at Tier 2 of 5.

WTF i am getting shafted....

That's not bad at all. I ended up with this:

250 anytime mins
Unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
Unlimited nation-wide incoming calls
Call display
Voicemail
Unlimited text messaging
6gb data plan

$50 before tax & System Access Fee

Total: $64.92 a month

+

16gb iphone 3Gs for $199 and they'll waived the $35 activation fee

So you CAN do a little better, but you're pretty much there. How did you approach the call? I told them I had a friend with a bell plan who was going to transfer his plan to me. The rep asked what the bell plan included (this is when I knew I had him on the hook). I had the "Bell plan" (that didn't even exist, it was just what i wanted from rogers) written down in front of me. I read it off to him, he typey type typed on his keyboard for a few minutes and said " Ok we'll match that" !!!!!!!!:-0

I then went on to say that i wanted an iphone 3Gs and I couldn't pay anything over $199. He said that wouldn't be a problem. I asked about the $35 activation fee... typey type type... "that'll be waived for you sir."

it was that easy.

If you put my plan together with the regular customer prices listed on the rogers website it would be $145.29 a month ($120 + taxes and system access fee), and your plan is very similar to mine.

So your not really getting the shaft. They just haven't offered you all they can yet. You just need to give them a reason to go all the way. Tell them it's not enough and you can get a little bit of a better deal with another carrier.

[Barker88]

I just looked up my weekday minute usage for this month. It says I've used 211 minutes of 1200 available. 1200!!! The rep must have screwed up when putting my new plan together.

When I look up my new plan on rogers self serve site it comes up like this:

New Price Plan for cellular number : (xxx) xxx-xxxx
250/Unlimited Eve/Wkds Plan - $20.00
Target Message Tag - $0.00
Target Message Tag - $0.00
6PM Early Eve. Calling Option
50 Minute Bonus
250 Wkday/Unltd. Eve/Wkends
25 Anytime Minutes
Tenure Reward - 10 min Bonus
CIBC Bonus airtime 100 min
Goodwill 25 Minute Credit
50 Bonus minutes
50 Bonus minutes
50 Bonus minutes
100 Bonus minutes
100 Bonus minutes
100 Bonus minutes
250 Bonus minutes
250 Bonus minutes
250 Bonus minutes
Unlimited Incoming Calls Opt.
Unltd Inc Calling Bonus
6pm Early Eve Calling Bonus
6pm Early Eve Calling Bonus
100 Bonus Minutes
100 Bonus Minutes
Unltd Inc Calling Bonus
Unltd Inc Calling Bonus
100 Bonus Minutes
50 Bonus minutes
100 Bonus minutes
Early Evening/Weekend 6pm
Early Evening/Weekend 6pm
5pm Early Evenings
Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
Van./Vic. Rate Following
Additional Charges**
System Access Fee - $6.95 - Monthly
9-1-1 Emergency Access Fee - $0.50 - Monthly

Your new price plan will be effective on: 9/7/2009

I'll be interested to see how it looks when the plan starts next week.

[Jonavin]

I just looked up my weekday minute usage for this month. It says I've used 211 minutes of 1200 available. 1200!!! The rep must have screwed up when putting my new plan together.

When I look up my new plan on rogers self serve site it comes up like this:

I'll be interested to see how it looks when the plan starts next week.

It always shows this in between plan changes; it'll be corrected on your next billing date. It's not listing what you're getting, but think of it as a cheat-sheet for what's available. That's how I found out about the 250 minutes bonus and was able to get it added to an account. YMMV.

[Barker88]

It always shows this in between plan changes; it'll be corrected on your next billing date. It's not listing what you're getting, but think of it as a cheat-sheet for what's available. That's how I found out about the 250 minutes bonus and was able to get it added to an account. YMMV.

So do you think they will take my 1200 anytime mins away?

[napoleon1769]

How do you g guys get so many bonus minutes? I only have the standard amount.

[craziecreampuff]

Sep 1st, 2009, 08:53 PM #24549
Barker88
Newbie




Join Date: Nov 4th, 2004
Location: Victoria, BC
Posts: 54

Quote:
Originally Posted by Keitho
I just called in and this is what she offered me.

250 Daytime.
Unlimited evenings starting at 6.
R2R.
CID.
VM.
2500 text
6 Gig data

for $67 all in.

My cost for Iphone 3GS = $474!!! and thats with 3 year contract extension


I am about 2.5 years into my 3 year contract right now. She said that a portion of your bill goes into getting cheaper upgrades.
Right now i am at Tier 2 of 5.

WTF i am getting shafted....
That's not bad at all. I ended up with this:

250 anytime mins
Unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
Unlimited nation-wide incoming calls
Call display
Voicemail
Unlimited text messaging
6gb data plan

$50 before tax & System Access Fee

Total: $64.92 a month

+

16gb iphone 3Gs for $199 and they'll waived the $35 activation fee

So you CAN do a little better, but you're pretty much there. How did you approach the call? I told them I had a friend with a bell plan who was going to transfer his plan to me. The rep asked what the bell plan included (this is when I knew I had him on the hook). I had the "Bell plan" (that didn't even exist, it was just what i wanted from rogers) written down in front of me. I read it off to him, he typey type typed on his keyboard for a few minutes and said " Ok we'll match that" !!!!!!!!

I then went on to say that i wanted an iphone 3Gs and I couldn't pay anything over $199. He said that wouldn't be a problem. I asked about the $35 activation fee... typey type type... "that'll be waived for you sir."

it was that easy.

If you put my plan together with the regular customer prices listed on the rogers website it would be $145.29 a month ($120 + taxes and system access fee), and your plan is very similar to mine.

So your not really getting the shaft. They just haven't offered you all they can yet. You just need to give them a reason to go all the way. Tell them it's not enough and you can get a little bit of a better deal with another carrier.


wow you did a great job of getting what you wanted. :razz:

did you tell the rep how much that "bell plan" was going to cost? or did you just read what you had written down ?

how do you get the rep to add R2R as well as incoming? I heard that was no longer available.

[Barker88]

wow you did a great job of getting what you wanted. :razz:

did you tell the rep how much that "bell plan" was going to cost? or did you just read what you had written down ?

how do you get the rep to add R2R as well as incoming? I heard that was no longer available.

I didn't get R2R.

I said the bell plan was around $45. He said the cheapest he could do for me with the 6bg of data was $50. The 6gb data plan is $30 alone, so I couldn't complain.

[Jonavin]

I'm seeing this "national-wide unlimited incoming" thing pop up a lot lately. What does it actually say on your bill for somebody who's got their first bill with this feature on it?

[surfguy17]

ok so my friend just joined rogers last week phone got stolen back home in africa she was with fido. she has the $45 student plan (got an 8900) and she added caller id n voicemail $15 and $10 intl text so her total is coming to $95 which includes taxes. any suggestions on what to do to lower it cuz thats insane?

[bluevektor]

ok so my friend just joined rogers last week phone got stolen back home in africa she was with fido. she has the $45 student plan (got an 8900) and she added caller id n voicemail $15 and $10 intl text so her total is coming to $95 which includes taxes. any suggestions on what to do to lower it cuz thats insane?

I don't think she can do much to lower it since she just joined Rogers. As stated previously, the retentions department is there to RETAIN customers. If she just started and is locked in for 3 years, she doesn't have much bargaining power at all. You could maybe see if she can get the CID/VM/2500 text retention value pack for $10. And does she really need the intl text? I can't realistically see Rogers giving her any credits this early in her contract. It never hurts to ask, but I wouldn't be too optimistic at this point :S

[craziecreampuff]

hey everyone :D

I was just wondering, if I'm looking for a plan that had the following features in retention, what price should I be aiming for and how should I go about doing it? I am currently on a 3 year contract and have just finished my second year. I have exactly 1 year left in my contract. I have been with rogers for 8-9 years now and this is my 3rd 3 yr contract I have signed up for.

I would like the following features:

250 mins. daytime
unlimited evening/weekend @ 6pm
unlimited incoming (unlimited nationwide incoming?)
Rogers to Rogers
CID
voicemail (don't really need it but i think it comes with the CID)
unlimited text

i would also like to get the 16gB iphone 3GS with the $30 6gB data plan?

I am willing to sign another contract but I'm not quite sure how to ask for what I want. Is it too much to ask for when I get connected to retentions?

I heard that it is not possible to get Rogers to Rogers as well as unlimited incoming calls. Is that true?

have a great day and happy saving for all :razz:

[michaelyi]

Anyone know new retention # ?

[04turbowagon]

Can you still get the 6 gig deal for data?

[Newbinat0r]

yes the 6gb is still available, everytime i call they try and sell me on it hardcore as it is "a limited time offer" but has been around for a while. but ill stick with my 15$/month 500 meg

[Barker88]

hey everyone :D

I was just wondering, if I'm looking for a plan that had the following features in retention, what price should I be aiming for and how should I go about doing it? I am currently on a 3 year contract and have just finished my second year. I have exactly 1 year left in my contract. I have been with rogers for 8-9 years now and this is my 3rd 3 yr contract I have signed up for.

I would like the following features:

250 mins. daytime
unlimited evening/weekend @ 6pm
unlimited incoming (unlimited nationwide incoming?)
Rogers to Rogers
CID
voicemail (don't really need it but i think it comes with the CID)
unlimited text

i would also like to get the 16gB iphone 3GS with the $30 6gB data plan?

I am willing to sign another contract but I'm not quite sure how to ask for what I want. Is it too much to ask for when I get connected to retentions?

I heard that it is not possible to get Rogers to Rogers as well as unlimited incoming calls. Is that true?

have a great day and happy saving for all :razz:

read my post (post #24549) on the page before this one. I got the same plan you are looking for from retentions. I explain how i did it.

to all those wondering how to get a retentions deal: there are 1600+ pages of posts here explaining how to do it. It's been explained time and time again, the same questions answered over and over. Really, that's all you need.

1] Read the first post on page 1, then read the last 3 or 4 pages.
2] Find someone who has posted a plan similar to one you would like.
3] Write it down.
4] Call rogers.
5] Say you want to cancel.
6] When they ask you what you would like if you were to stay with rogers read them your plan. (the one you wrote down)
7] They offer it
8] Say yes please, thanks, goodbye.
9] Make a sandwich

It took me 1 call to rogers and about 20 mins of reading this thread to prepare for the call. It's pretty easy.

you can do it.
i know you can.
go get 'em
tiger

[Jonavin]

6G promo officially ends Sept 15th. If it's like last year, it will be gone until next June. Of course, with new networks launching and Bell and Telus lighting up their HSPA network in the next few months, this promo may not go away.

[srahza]

anyone know new retention # ?

1-877-764-3772

[Jonavin]

Don't say you are going to cancel unless you are prepare to do that. 1/2 the time you may just get a rep that won't care and will just setup a cancellation date for you and then add notes into your account saying you want to cancel. This makes future calls to negotiate a bit harder.

You don't need to say you are canceling to get a better deal.

[JamieO]

The sony ericsson w705 phone that I got a month ago just dropped in price. Rogers now offer it for $99 instead of $149. It is possible to get the difference back? Has anyone tried doing this before?

[sarkispc]

Alright so I called Rogers, got through customer relations, said I wanted to cancel and the lady didn't even try to stop me, she started going on about how there would be a $20 fee for every fee per month before the contract ends. What did I say wrong, I told her I was liking telus and bells couple plans better than what they were offering me and all she said she could so was give me the basic family plan they have at the moment. What did I do wrong?

This is about to change as of today.

http://www.cbc.ca/money/story/2009/09/01/cwta-wireless-code-conduct.html?ref=rss

Canadian cellphone companies are giving customers the ability to refuse mid-term changes to their contracts under a new wireless code of conduct.

So, for example, if a customer is in the middle of a two-year contract and the carrier tries to raise prices, the customer can cancel the contract or continue their existing deal until it expires.

[sneak_around]

Okay so I got a new plan..

350mins
R2R
After 8
CID/VM/2500
100 LD
50 mb (They initially offered 150mb but then claimed they made a mistake since I'm getting a BB and said for BB its only 50mb because "it condenses data" ) Can anyone confirm BB is only 50mb?

Total= 42 with tax included
I had free after 6 but i wanted it to be cheaper... so they switched 6pm to 8pm to save $5. I didnt need it since i never went over 250 mins, and they added 100 extra mins!

2nd plan:

250min
R2R
6PM
CID/VM/2500
100LD
Total= $31.xx

They added the retentions package instead previously crediting the CID and paying $5 for 500 text

[sneak_around]

The sony ericsson w705 phone that I got a month ago just dropped in price. Rogers now offer it for $99 instead of $149. It is possible to get the difference back? Has anyone tried doing this before?

Ive read that people have called in and complained and got credited..give it a try

[jefforme]

I've read through a lot of posts on this thread. So I do know that these retention plans are not offered to new customers or even pay as you go customers. I have read that these retention deals become available to new customers after 6 months into your contract. I haven't been able to find too much info on this and what kind of deals anyone have gotten after only waiting 6 months.

I've called both bell and rogers today regarding data plans. Here's what Bell offered:
200 Day Mins
100 Long Distance
E&W after 6pm
CID & VM
10 numbers: unlimited calling & texting anywhere in Canada
Unlimited incoming texts, 1,000 outgoing
Unlimited Data
$72.70 (includes SAF) +taxes
Activation Fee waived

Rogers offer:
200 Day mins
E&W after 9pm
MY5 Local
CID & visual VM
Unlimited incoming texts, 1,000 outgoing
500 mb data
No Long Distance included
$85.45 + SAF + Taxes
& they want to charge me a $50 migration fee to go from Pay as you go????

The only reason I want to go with Rogers is for the iphone, I'd be willing to overpay for 6 months if I'd get a better deal after that. But considering Bell's offer and that new Palm Pre doesn't sound too bad, maybe it isn't even worth it. I can't believe Bell's offer is that much better than Rogers, and I haggled them pretty hard to better the offer (didn't even really haggle Bell)

I'd really appreciate any advice anyone could offer!!

[Royi]

Hi, I've been a Rogers' customer for almost 3 years, and my contract is almost up - 1 more month to go. I want to upgrade my phone and sign a new contract, but I also want a better deal. I am not good with bargaining, so can anyone help me? I mean I've been reading the posts on this thread, but I just don't know how to start...

[TiGeR_CaT]

So I have a old retention plan,

$20
250 min
Unlimited @ 8
Unlimited R2R
100 Canadian Long Distance
+
$30
10000 pic/video
10000 txt
500mb
Call Display with Name Display
Enhanced Voicemail
WhoCalled

total = 50 + SAF + 911 - better choice bundles 15%
= $54.45

Both my plans I think are grandfathered, as 10000 messages are replaced by unlimited.
However I think the data plan I have is now $40 instead of $30 for 500mb. The $30 BB data plan has unlimited Email and IM instead of 500mb.

I was wondering if there was any better plans, I don't use over 150mb a month. and never go over minutes as long as i have U/L R2R

[Jonavin]

I would be careful with changing your $30 500mb data pack. That plan has increased price TWICE this year. It's now $40. You may not save much money by switching from it. They would have to give you $10 credit just to get at the same price.

To get to the 150mb data plan you'll need to add a $10 retention valuepack. So that makes $25, and now you have 350mb less data and you no longer have unlimited text (only 2500) and no mms. I'd say it's not worth the trade unless you were able to get additional credits for it.

[TiGeR_CaT]

Yea thats what I was thinking too,
Thanks for your help,
by the way can you post the information of the $10 retention plan? what if i just changed my $20 retention plan to the $10 one?

[Jonavin]

Yea thats what I was thinking too,
Thanks for your help,
by the way can you post the information of the $10 retention plan? what if i just changed my $20 retention plan to the $10 one?

It's not a retention plan, it's a retention value pack which has the CD/VM/text that you would have to replace if you switched away from your $30 data value pack.

[daproph]

Hi,
I currently have this plan:

$18
200 mins
Per Second Billing
Enhanced Voicemail
Call Display
Corporate Long Distance
Call Forwarding, 3 Way Conferencing

$5
Evenings after 6pm and Weekends free

$2
125 Text Messages

$15
150 mb Data

No SAF and 911 Fee
For a total of $40 + tax.

Now this is a corporate plan and I was wondering If I could negotiate further. I currently have an iPhone and have been with Rogers for a year and a half.

[TiGeR_CaT]

It's not a retention plan, it's a retention value pack which has the CD/VM/text that you would have to replace if you switched away from your $30 data value pack.

Ohh i see, and technically i'm getting unlimited text + CD +VM + Who called for only $5 because of my data plan $30 - $25 for 500mb data

So is a $20 voice retention plan still basically the cheapest besides the 17.50 EPP plan?
In the past i've tried to get them to add the CID credit back since it comes with my voice retention plan but it failed XD

[Jonavin]

To get any monthly plan credits you will need to get rid of your corp plan. They are not compatible and no rep will be able to add it to your corp plan without changing the plan.

[Jonavin]

Ohh i see, and technically i'm getting unlimited text + CD +VM + Who called for only $5 because of my data plan $30 - $25 for 500mb data

So is a $20 voice retention plan still basically the cheapest besides the 17.50 EPP plan?
In the past i've tried to get them to add the CID credit back since it comes with my voice retention plan but it failed XD

Cheapest is relative. The $20 plan is the standard plan that they give everybody. The reason why some people's plan look different it's because various bonus minutes and options; but almost everybody has that $20 plan as a base. The CID credit and other credits like it are useless unless you have that feature independently (not part of a value pack).

[TiGeR_CaT]

Is there a $20 retention plan that includes text messages? (this is for another phone) or would it be $20 + $10 retention value pack?

Thanks for your help!

[skyrink]

If I have a retention plan on 1 single account/phone....is it possible to tack on another phone which shares my minutes and calling features? If so how much? lmk thanks.

[daproph]

To get any monthly plan credits you will need to get rid of your corp plan. They are not compatible and no rep will be able to add it to your corp plan without changing the plan.

Would they match what I have on my corporate at the moment though?

[bluevektor]

Is there a $20 retention plan that includes text messages? (this is for another phone) or would it be $20 + $10 retention value pack?

Thanks for your help!

It has to be the $20 voice plan plus the $10 value pack. Or you can add text messaging by itself if you don't want the CD/VM or if you're getting credit for those separately.

[Jonavin]

Is there a $20 retention plan that includes text messages? (this is for another phone) or would it be $20 + $10 retention value pack?

Thanks for your help!

There's a $15 plan that includes 50 text (unlimited incoming text). Only 100 minutes + 1000 weekends starting at 7pm (?). This plan doesn't have CD or VM, and it's pretty hard to get other credits for it. So you might be better off with the $20 plan with some credits.

In any case, it's not really up to you. Just let the rep know what your needs are and have them try to come up with a plan that fits your budget.

[Jonavin]

If I have a retention plan on 1 single account/phone....is it possible to tack on another phone which shares my minutes and calling features? If so how much? lmk thanks.

Sharing minutes, yes. I think it's $10, but you have to pay extra for all the other features include paying a separate SAF and 911 fees. Most of the time it isn't worth it and most reps don't want to bother with the complex calc to get this to work in your favour.

[Jonavin]

Would they match what I have on my corporate at the moment though?

Could probably switch you to the $20 retention plan + $10 value pack and then apply a $17 monthly credit. You're going to lose your per sec billing, call forwarding and corp LD. Could probably get the $3 call forward and try for max $20 monthly credit. Then have them add some free LD and maybe Rogers 2 Roger or bonus minutes to make up for losing per sec billing.

It's possibly, but you have to be really lucky to get a good rep. I wouldn't bother and just stay with the corp plan.

[DefconZero]

Hey Guys,

So today's the lucky day for rogers from me. :)

My contract ended 2 months ago, so it's now time to make an upgrade.

Going to get the HTC Dream, and an uber plan like the ones listed here.

My question is, for the student offers they have going on, can we get them over the phone? Like we tell them we're a student at said school and they'll do it? Cuz that would definitely help with the leverage on what more I could add...

Thanks

Wes

[lordiablo9]

I just have a question about reaching retentions guys.
I see a couple pages back that retentions do not have a direct line any more, is it true?
Do I have to call Customer Service and ask to be transferred to the Customer Relations?:?:
Thank you.

[DefconZero]

I just have a question about reaching retentions guys.
I see a couple pages back that retentions do not have a direct line any more, is it true?
Do I have to call Customer Service and ask to be transferred to the Customer Relations?:?:
Thank you.

You may just be better off being transferred. On your rogers cell it's *611, you say cancel my phone to the automated thingy...and it'll transfer you to a Customer Rep asking if you really want to...and they should transfer you to retentions

[nevy12]

Right Now i have the My10 from last year and the iPhone Data Value from couple months ago when it was $35...I have a $25 credit.....

And i wanted the new My10 with Canadawide....but the problem is i wanna stay within my budget...since thats $50 and the lowest Value Pack they hav is $10 that doesn;t include...Visual Voicemail which i need....so my question is how can i get Visual VoiceMail and that new My10 plan for what i was paying b4(which was like $47)...?

[ahbitheman]

Hey Guys,

So today's the lucky day for rogers from me. :)

My contract ended 2 months ago, so it's now time to make an upgrade.

Going to get the HTC Dream, and an uber plan like the ones listed here.

My question is, for the student offers they have going on, can we get them over the phone? Like we tell them we're a student at said school and they'll do it? Cuz that would definitely help with the leverage on what more I could add...

Thanks

Wes

I know I called in asking for it and just told her I was a student and she attempted to tack the early evening 6pm calling for students over the phone but since I have a retention plan it wouldnt work. Try your luck

[DefconZero]

So I just called in to them, and besides being extremely nervous, the service rep was great, but she didn't transfer me to retentions haha.

Since I'm on a family plan, and my parents are on the account, I can't do squat apparently.

What if I tried the Retentions line directly? My mom has no problem with me doing this, but doesnt have the time right now cuz she's at work...

I don't want to transfer my line out to my own account, therefore losing all leverage with retentions...

Hmm...

[mech9t5]

they have 125 text for $2 now?

Hi,
I currently have this plan:

$18
200 mins
Per Second Billing
Enhanced Voicemail
Call Display
Corporate Long Distance
Call Forwarding, 3 Way Conferencing

$5
Evenings after 6pm and Weekends free

$2
125 Text Messages

$15
150 mb Data

No SAF and 911 Fee
For a total of $40 + tax.

Now this is a corporate plan and I was wondering If I could negotiate further. I currently have an iPhone and have been with Rogers for a year and a half.

[ahbitheman]

they have 125 text for $2 now?



Hi,
I currently have this plan:

$18
200 mins
Per Second Billing
Enhanced Voicemail
Call Display
Corporate Long Distance
Call Forwarding, 3 Way Conferencing

$5
Evenings after 6pm and Weekends free

$2
125 Text Messages

$15
150 mb Data

No SAF and 911 Fee
For a total of $40 + tax.


Now this is a corporate plan and I was wondering If I could negotiate further. I currently have an iPhone and have been with Rogers for a year and a half.


I think thats a pretty amazing plan. Didnt know they credited 911 as I only have SAF credited. Your done, be happy

[TiGeR_CaT]

I know I called in asking for it and just told her I was a student and she attempted to tack the early evening 6pm calling for students over the phone but since I have a retention plan it wouldnt work. Try your luck

Has anyone been able to get the student early evenings on top of a retention plan?

[Jonavin]

Has anyone been able to get the student early evenings on top of a retention plan?

The codes are not compatible with retention plans. The system won't allow them to add it. You need to be on an "in market" plan. If you're lucky you might get a sympathetic rep and they'll give you the 6pm + a credit for it, but you won't be able to get the actual student early evening option credit.

[Elusive]

Don't listen to other people, they just have not tried hard enough or not successful OR hearsay.

Bottomline: Yes, you can negotiate plan credits with a corporate plan.

Note: It's just not as easy with corp retention but same deal as regular retention you just gotta keep trying till you get the right rep.

Mines was uber-nice!

Problem if you change your corp plan to a regular plan, you will lose corp LD rates- BUT you can always negotiate free 100 LD mins might be even better.

Also, I think it's per-second billing after the first minute. <- not confirmed.


btw, your plan is pretty good already...
except I'd try and get the $5 credit for data

Hi,
I currently have this plan:

$18
200 mins
Per Second Billing
Enhanced Voicemail
Call Display
Corporate Long Distance
Call Forwarding, 3 Way Conferencing

$5
Evenings after 6pm and Weekends free

$2
125 Text Messages

$15
150 mb Data

No SAF and 911 Fee
For a total of $40 + tax.

Now this is a corporate plan and I was wondering If I could negotiate further. I currently have an iPhone and have been with Rogers for a year and a half.

[Jonavin]

It depends on if your corp plan has an MSD code or not. Some credits/features explicitly say that you cannot add this if you have a plan with an MSD code.

Corporate reimbursed customer:
If a corporate reimbursed customer wishes to take advantage of these offers please change them to consumer pricing plan and remove the MSD code and root ban.

This is a quote from their Rogers internal system where they have all the retention rules.

I guess it never hurts to try and call... keeping in mind that people have been known to lose features/credits after a call (rare but it does happen), or get flagged for calling too often.

[casey5]

Those retention reps are a mystery...seems like most of you here were able to get the retentions value pack with full credit w/o any issue, I spoke with 6 reps, some wouldn't give any credit, some offered $5 only, the last one I spoke with preferred to offer VM, CID and 100 texts separately with full (feature?) credit for each.

[myapple]

Those retention reps are a mystery...seems like most of you here were able to get the retentions value pack with full credit w/o any issue, I spoke with 6 reps, some wouldn't give any credit, some offered $5 only, the last one I spoke with preferred to offer VM, CID and 100 texts separately with full (feature?) credit for each.
I only got a $5 credit for the VM, CID and 125 text package. It really depends on the rep you get.

[jefforme]

Anyone have any tips or suggestions?

I've read through a lot of posts on this thread. So I do know that these retention plans are not offered to new customers or even pay as you go customers. I have read that these retention deals become available to new customers after 6 months into your contract. I haven't been able to find too much info on this and what kind of deals anyone have gotten after only waiting 6 months.

I've called both bell and rogers today regarding data plans. Here's what Bell offered:
200 Day Mins
100 Long Distance
E&W after 6pm
CID & VM
10 numbers: unlimited calling & texting anywhere in Canada
Unlimited incoming texts, 1,000 outgoing
Unlimited Data
$72.70 (includes SAF) +taxes
Activation Fee waived

Rogers offer:
200 Day mins
E&W after 9pm
MY5 Local
CID & visual VM
Unlimited incoming texts, 1,000 outgoing
500 mb data
No Long Distance included
$85.45 + SAF + Taxes
& they want to charge me a $50 migration fee to go from Pay as you go????

The only reason I want to go with Rogers is for the iphone, I'd be willing to overpay for 6 months if I'd get a better deal after that. But considering Bell's offer and that new Palm Pre doesn't sound too bad, maybe it isn't even worth it. I can't believe Bell's offer is that much better than Rogers, and I haggled them pretty hard to better the offer (didn't even really haggle Bell)

I'd really appreciate any advice anyone could offer!!

[nevy12]

Right Now i have the My10 from last year and the iPhone Data Value from couple months ago when it was $35...I have a $25 credit.....

And i wanted the new My10 with Canadawide....but the problem is i wanna stay within my budget...since thats $50 and the lowest Value Pack they hav is $10 that doesn;t include...Visual Voicemail which i need....so my question is how can i get Visual VoiceMail and that new My10 plan for what i was paying b4(which was like $47)...?

Any ideas....??? Thanks in advance!!!

[Barker88]

1-877-764-3772

can anyone confirm this new retentions # works?

[Royi]

omg, i just got a great deal from a customer representative, didn't even get transfer to the retention department and already got a superrrrr deal lol...here's my plan:

For $42.32:

- $40 Mega Value pack (400 mins + MY5 Canada-wide)
- $ 7 Early 6pm (credit)
- $15 Value Pack (credit)

haha, succeeded in first time bargaining with Rogers, i was lucky to get a nice guy, just had to flirt with him a few times and asked him about his surrounding work area and etc etc..lol..he gave me $40 credit ($30 for the whole 3 years and $10 for one year, but then he said i can just call back before the year ends and ask for more credit)..overall, great success=]

[Barker88]

omg, i just got a great deal from a customer representative, didn't even get transfer to the retention department and already got a superrrrr deal lol...here's my plan:

For $38.95:

- $40 Mega Value pack (400 mins + MY5 Canada-wide)
- $ 7 Early 6pm (credit)
- $15 Value Pack (credit)

haha, succeeded in first time bargaining with Rogers, i was lucky to get a nice guy, just had to flirt with him a few times and asked him about his surrounding work area and etc etc..lol..he gave me $40 credit ($30 for the whole 3 years and $10 for one year, but then he said i can just call back before the year ends and ask for more credit)..overall, great success=]

are you a new customer to rogers? or have you been with them for a while?

[casey5]

can anyone confirm this new retentions # works?

I tried it; it's customer service. Looks like they don't want anyone calling them directly anymore..LOL.

[craziecreampuff]

I have just called in to rogers and got them to try to match the "telus" deal that i had been offered and the rep said that because I was already on a retention plan that they could not offer any more discount or match another company's offer.

If you're already on a retention plan does that mean that you can't have any more discounts added to your plan? My friend is using Rogers as well and she has way more features than I do and we pay the exact same thing.

[sagarhotwani]

After talking to Customer Relation Department, I got this plan:

250 Daytime Minutes
100 Long Distance Minutes
6pm Early Evening & Unlimited Weekends
Caller ID & Voicemail
2500 ongoing/unlimited incoming texts
Unlimited Incoming Calls

The price is $29.45+tax. Is this a good deal?

[craziecreampuff]

After talking to Customer Relation Department, I got this plan:

250 Daytime Minutes
100 Long Distance Minutes
6pm Early Evening & Unlimited Weekends
Caller ID & Voicemail
2500 ongoing/unlimited incoming texts
Unlimited Incoming Calls

The price is $29.45+tax. Is this a good deal?

have you been with rogers for a long time? because I say that was a pretty good deal.

[sagarhotwani]

have you been with rogers for a long time? because I say that was a pretty good deal.

I have been with rogers for 1 and a half year.

[waljo88]

After talking to Customer Relation Department, I got this plan:

250 Daytime Minutes
100 Long Distance Minutes
6pm Early Evening & Unlimited Weekends
Caller ID & Voicemail
2500 ongoing/unlimited incoming texts
Unlimited Incoming Calls

The price is $29.45+tax. Is this a good deal?

I got same almost exact, but I got free R2R & unlimited blackberry & unlimted texts and additional 25 anytime minutes. After like 5 calls.

I pay $35.50 + tax though.

[sagarhotwani]

I got same almost exact, but I got free R2R & unlimited blackberry & unlimted texts and additional 25 anytime minutes. After like 5 calls.

I pay $35.50 + tax though.

I called them almost 5 to 6 times. They gave me this plan because of misunderstanding.

[Royi]

are you a new customer to rogers? or have you been with them for a while?

oh,, ive been with them for 3 years, my contract was one-month away from being done, so ya..

[nevy12]

i was wondering if there was any way to get bonus minutes...?

Like if your an airmiles card holder or something,,,?

Any ideas are welcomes....Thanks in Advance...

[paolo-td]

Is 5pm evenings that much harder to get than 6pm? I see very few people gettin 5pm evenings. Should I bother trying to get it?

[bluevektor]

I called retentions today and asked the girl about the "nationwide unlimited incoming feature" and she had never heard of it. But she also said there were lots of changes going on. She tried looking it up but didn't find anything. Her closest approximation was unlimited network calling (nationwide). I'm not sure what some of the people on this forum are talking about when they have the "nationwide unlimited incoming". Could someone please post a caption of their bill or something? Thanks!

Also, I was trying to change my plan around and had called previously to arrange everything. I had my interaction number ready to go. For some reason, all of the stuff the rep typed up didn't show and I had to spend another 30 min explaining to a new rep what I had negotiated with the old rep. What a waste of time. The new rep was nice enough to do it all up again without too much hassle (which was lucky for me). Dumb Rogers...

[michellesn]

retention plan offered


unltd incoming
network rogers wireless
unltd evening and wkend starting at 6pm
250 daytime
caller id
v mail
500 mg of data
2500 txt msg

52.45+tax (inc access and 911)

should i haggle more or is this reasonable?

[DefconZero]

I called retentions today and asked the girl about the "nationwide unlimited incoming feature" and she had never heard of it. But she also said there were lots of changes going on. She tried looking it up but didn't find anything. Her closest approximation was unlimited network calling (nationwide). I'm not sure what some of the people on this forum are talking about when they have the "nationwide unlimited incoming". Could someone please post a caption of their bill or something? Thanks!

Also, I was trying to change my plan around and had called previously to arrange everything. I had my interaction number ready to go. For some reason, all of the stuff the rep typed up didn't show and I had to spend another 30 min explaining to a new rep what I had negotiated with the old rep. What a waste of time. The new rep was nice enough to do it all up again without too much hassle (which was lucky for me). Dumb Rogers...

How did you go about them transferring you to retentions?

I know when you call *611 and say *cancel my phone* it'll transfer you to customer support, but the rep I got today didn't seem like I was too serious enough so I didn't get transferred and was just told what plans there currently are...even when I brought up the thing up me wanting to take over a bell plan and yada yada...

[bluevektor]

How did you go about them transferring you to retentions?

I know when you call *611 and say *cancel my phone* it'll transfer you to customer support, but the rep I got today didn't seem like I was too serious enough so I didn't get transferred and was just told what plans there currently are...even when I brought up the thing up me wanting to take over a bell plan and yada yada...

I just said that I had previously talked to a customer relations rep about a plan change and that I would like to get transferred back to that department. I find this approach works almost all of the time.

[mike84]

So I called today after I heard about Rogers changing their upgrade policy from one year to two (I'm due in Jan 2010 for an upgrade now) and I talked to the normal customer service rep to see If he can give me an early upgrade and no dice. So I hung and and asked for retentions and the guy would only give me an upgrade to something other than an Iphone due to my "situation" (didn't ask about BB). Also after that I asked about retention plans and the guy acted stupid asking "what do you mean?". The best I could get out of the guy is a $10 credit per month till Jan 2010 when I can upgrade.

Which leads me to believe that either getting the right CSR to talk to is very hit or miss or my haggling techniques need a lot of work. I've seen some very great plans people are getting on here and really could use some advice on how to approach these CSR guys. What bothers me is that there was no warning of this change as I was eligible 8 months ago to upgrade but now I'm not. No email and not even on my pay statement of this notice.

Also to note i've been with rogers for 1.5 years and my current plan is:

MY5 35 (Canada) 35.00
50 Bonus Minutes 0.00
Value Pack 12.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $54.80
GST (#86239 5381) 2.74
PST 3.84
Total for Wireless: $61.38

The guy said I was pretty much tier 1 as I hadn't brought them much income apparently.

[Royi]

So I called today after I heard about Rogers changing their upgrade policy from one year to two (I'm due in Jan 2010 for an upgrade now) and I talked to the normal customer service rep to see If he can give me an early upgrade and no dice. So I hung and and asked for retentions and the guy would only give me an upgrade to something other than an Iphone due to my "situation" (didn't ask about BB). Also after that I asked about retention plans and the guy acted stupid asking "what do you mean?". The best I could get out of the guy is a $10 credit per month till Jan 2010 when I can upgrade.

Which leads me to believe that either getting the right CSR to talk to is very hit or miss or my haggling techniques need a lot of work. I've seen some very great plans people are getting on here and really could use some advice on how to approach these CSR guys. What bothers me is that there was no warning of this change as I was eligible 8 months ago to upgrade but now I'm not. No email and not even on my pay statement of this notice.

Also to note i've been with rogers for 1.5 years and my current plan is:

MY5 35 (Canada) 35.00
50 Bonus Minutes 0.00
Value Pack 12.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $54.80
GST (#86239 5381) 2.74
PST 3.84
Total for Wireless: $61.38

The guy said I was pretty much tier 1 as I hadn't brought them much income apparently.

they offer MY5 Canada-wide for $35? They only offered me with the $40 one...wth?

[mike84]

It was $35 when I signed up for it roughly a year ago. Just more screwing the customer receives by the hand of Rogers.

[bluevektor]

they offer MY5 Canada-wide for $35? They only offered me with the $40 one...wth?

Yeah they have been raising a lot of prices lately. Makes me angry :mad:

[CinnamonX]

How did I do?

250 daytime minutes + 100 bonus minutes
Unlimited incoming
Evenings/weekends from 6
VP (CD, VM, 2500 text)
Data -150 mb
R2R

BB 8900 for $199 plus admin fee

$42.45 plus taxes so approximately $47.xx

[Keitho]

Ok so I called back just now ... this would be my 2nd try.
This is what i got:

250 anytime
unlimited even starting at 6
unlimited incoming
Rogers 2 rogers
CID, VMail
2500 text msg
6 gig data

$57 + tax ==> Total = $64.91

I got the Iphone 3gs for $275+$35. I can't get it down to $199 cus i am only at tier 2, you would need to be at tier 5 to get it. The first time i called the lady said i can have the iphone for $474!! She wouldn't wave the $35 either.... but it was a better deal then my first attempt so i accepted.

What do you guys think?

[casey5]

Wow, after the fiasco the other day where the rep wouldn't honour the previous offer of the $15 value pack, I called again yesterday afternoon and got a very helpful rep who made a better offer:

$15 value pack - $15 credit, so new plan looks like this:

250 DT
Unlimited E/W @8pm
Unlimited R2R
100 LD
$15 value pack (CID/VM/1000 messaging bundle/ Who called/Mobile backup and Unlimited mobile browsing)

=$31.02 all in.

Satisfied for now.

[samsonite]

I need your guys' opinions please.

My contract expired this past month. However, my credits also expired along with it. I was paying $25/ month total for:
250 mins
evenings after 8pm and weekends free
caller id, voicemail, call forwarding

I called rogers and spoke to a customer relations rep. He told me that i can re-up with rogers min. 1 year to get my credits back. Lately i've been thinking of signing with fido. Do you guys think that if i sign a contract with fido, fido will honour the fact that i've been a rogers customer for 5 years and be willing to give me a good deal? After all they are owned by Rogers.

Any feedback will be appreciated.

[captawesom3]

I need your guys' opinions please.

My contract expired this past month. However, my credits also expired along with it. I was paying $25/ month total for:
250 mins
evenings after 8pm and weekends free
caller id, voicemail, call forwarding

I called rogers and spoke to a customer relations rep. He told me that i can re-up with rogers min. 1 year to get my credits back. Lately i've been thinking of signing with fido. Do you guys think that if i sign a contract with fido, fido will honour the fact that i've been a rogers customer for 5 years and be willing to give me a good deal? After all they are owned by Rogers.

Any feedback will be appreciated.
Fido is owned by Rogers, but they do want to keep Fido as its own company, and Fido doesn't have to honor the fact that you've been with Rogers for 5 years, they will basically treat you as a new customer. Thats what I am told.

[Snoopygis]

Ok so I called back just now ... this would be my 2nd try.
This is what i got:

250 anytime
unlimited even starting at 6
unlimited incoming
Rogers 2 rogers
CID, VMail
2500 text msg
6 gig data

$57 + tax ==> Total = $64.91

I got the Iphone 3gs for $275+$35. I can't get it down to $199 cus i am only at tier 2, you would need to be at tier 5 to get it. The first time i called the lady said i can have the iphone for $474!! She wouldn't wave the $35 either.... but it was a better deal then my first attempt so i accepted.

What do you guys think?


I was given something similar:

250 anytime
unlimited even starting at 8
1000 Cdn Long Distance
CID, VMail
250 text msg
6 gig data

$57 + tax ==> Total = $64.91

It looks like yours is a better deal, but I haven't signed yet. I'm still trying to get the 2500 texts and 5pm early evenings (I'll take 6pm tho) thrown in, but so far, no go. It's amazing how many people start off with the same package and different reps will add in different things. I got this deal from the 3rd rep, the first two didn't even offer this to me, the 3rd gave me the above and then this morning another rep wouldn't do anything else.

[pinkbunni]

I finally called to made the switch for the $30 6G data plan for my curve. Here's my plan now, not updating my phone plan though..

250/unlimited eve wknds plan $20
Blackberry 6G $30
6PM Early Eve Calling Option $5
Unlimited Incoming calls FREE
Communicate value package (VM, 2500 TXT, call forwarding etc.) $12
Canaidan LD Anytime (1000 min) Option $5
911 $0.50
SAF $6.95

Monthly Plan Credit -$15
Better choice Bundles 5% credit

Total: $61.23 + TAX = $69.19

After onto my internet and TV...
20% off for internet and 1 year free HDPVR.

She wouldn't budget to give me a new phone or anything else :cry: oh wells. I saw in some other forums ppl were able to get the 6G Data for just $15... not sure how to get it but I guess I am still content with my current plan...

[DefconZero]

I was given something similar:

250 anytime
unlimited even starting at 8
1000 Cdn Long Distance
CID, VMail
250 text msg
6 gig data

$57 + tax ==> Total = $64.91

It looks like yours is a better deal, but I haven't signed yet. I'm still trying to get the 2500 texts and 5pm early evenings (I'll take 6pm tho) thrown in, but so far, no go. It's amazing how many people start off with the same package and different reps will add in different things. I got this deal from the 3rd rep, the first two didn't even offer this to me, the 3rd gave me the above and then this morning another rep wouldn't do anything else.

Most reps won't do the 5pm, some even have trouble getting 6, so try your luck. Tho you should definitely be able to Ultd text messaging.

[yohung]

250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends
* Unlimited Incoming Calls Opt.
* 100 Bonus minutes
* 250 Bonus minutes

Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use
* GSM package (unlimited text message)

Additional Charges**

* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)

* Better Choice Bundles 5% Disc
* Digital Call Display Credit - To be removed on 26/11/2010
* Monthly Plan Credit - To be removed on 19/12/2010
* $5 Data Discount - To be removed on 28/08/2012
* $10 Data Discount - To be removed on 28/08/2012
* Monthly Plan Credit 1 Yr - To be removed on 18/03/2010
* Monthly Plan Credit 3 Yr - To be removed on 31/05/2012
* Incoming Calling Opt. Cr - To be removed on 25/09/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 25/09/2011

6PM Early Eve. Calling Option All
Rogers to Rogers Calling All
Unlimited Incoming Calls Opt. All
Canadian LD Anytime Option All
Data Service Plan 6GB – Limited Time Offer - term expires on 29/08/2012

So after all the discounts, i pay
($20 + 15 + 6.95 + .50) x 1.13

[Keitho]

250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends
* Unlimited Incoming Calls Opt.
* 100 Bonus minutes
* 250 Bonus minutes

Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use
* GSM package (unlimited text message)

Additional Charges**

* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)

* Better Choice Bundles 5% Disc
* Digital Call Display Credit - To be removed on 26/11/2010
* Monthly Plan Credit - To be removed on 19/12/2010
* $5 Data Discount - To be removed on 28/08/2012
* $10 Data Discount - To be removed on 28/08/2012
* Monthly Plan Credit 1 Yr - To be removed on 18/03/2010
* Monthly Plan Credit 3 Yr - To be removed on 31/05/2012
* Incoming Calling Opt. Cr - To be removed on 25/09/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 25/09/2011

6PM Early Eve. Calling Option All
Rogers to Rogers Calling All
Unlimited Incoming Calls Opt. All
Canadian LD Anytime Option All
Data Service Plan 6GB – Limited Time Offer - term expires on 29/08/2012

So after all the discounts, i pay
($20 + 15 + 6.95 + .50) x 1.13

I just checked my rogers account and I see all these "To be removed on ..." dates does that mean when that date comes I lose all my discounts???

[Barker88]

Ok so I called back just now ... this would be my 2nd try.
This is what i got:

250 anytime
unlimited even starting at 6
unlimited incoming
Rogers 2 rogers
CID, VMail
2500 text msg
6 gig data

$57 + tax ==> Total = $64.91

I got the Iphone 3gs for $275+$35. I can't get it down to $199 cus i am only at tier 2, you would need to be at tier 5 to get it. The first time i called the lady said i can have the iphone for $474!! She wouldn't wave the $35 either.... but it was a better deal then my first attempt so i accepted.

What do you guys think?

My plan exactly except I have 100LD instead of R2R for the same price. Good job. I think thats as cheap as that plan will get. I have tried twice to get it a little lower and both times they say there is nothing more they can discount.

[mike84]

I made a second call today to CSR and the guy would actually let me upgrade early to an iphone 3g, even though the first guy I talked to said there's no way he can let me upgrade, but I have to wait a week or so until they get more stock in.

Then after that I can try and get a new plan with some retention bonuses.

[Snoopygis]

Most reps won't do the 5pm, some even have trouble getting 6, so try your luck. Tho you should definitely be able to Ultd text messaging.

You're right. I just called them again because I did the change and the dumb girl changed my son's plan instead of mine. I had to call back and got a really nice and smart girl and she changed my son's back to what it was , but, his plan doesn't exist anymore, so she credited the accout by $20 to offset the change and added more daytime minutes.

For me, she asked me what the plan was changed to and after I told her she said had to re-input the whole thing. I could have tried to weasel more out of her by lying to her, but I was a nice guy, so she added some things to the plan for having to deal with the problem. My plan was:

250 anytime
unlimited even starting at 6
1000 Cdn Long Distance
CID, VMail
250 text msg
6 gig data

$62.45 + tax ==> Total = $70.56

Now it's:

275 anytime
R2R
unlimited even starting at 6
1000 Cdn Long Distance
CID, VMail
2500 text msg
6 gig data

$62.45 + tax ==> Total = $70.56

So she added 25 minutes, R2R and 2500 text messages. I'm happy :).

[hshamshu]

Ok, so I called back after about a week and talked to a really nice (guy) rep on the phone. Here's what I signed up for:

100 daytime minutes
250 bonus minutes
6pm-8am E/W (not 7am)
Unlimited Incoming
CD/VM/2500 Texts
6GB Data plan

$45 + SAF + 911 + taxes = $59.27!

I'm also getting the 16GB iPhone 3GS in black for $199 and no activation or services fees. The iPhone is on back-order so I may have to wait a couple of weeks, which is no big deal for me. What do you guys think?

I think you can do better. I’ve been with Rogers for 7 or 8 years .

Called retentions (customer relations) to renew my contract and was offered the following.......

The first CS rep I talked to offered me this...
6 PM early calling option
500 daytime minutes
Unlimited incoming
R2R
call waiting, vm, call display, conference
$30 for 6GB promo
White Iphone 3Gs 16gb for $199
3 Year term.

65.37 tax included

The second rep offered me the same plan but with a $10 discount of my data package for 49.78 + taxs (No system access for 1 yr)
& a White Iphone 3Gs 16gb for $199.

FYI....I mentioned my wife wasn't going to pay over $60 per month...

[dotmerix]

Are you a new customer or existing?

[Lehner]

Hello all, I have been with Rogers for 4 years consecutively including the first 3 on a contract.

I, like most others, am considering a retention plan and was looking for some guidance. I want to buy an iPhone as it fits my needs and goals for what I want from a smartphone much better than a Blackberry or even an Android.

The kind of guidance I am seeking is how best to approach this situation.

I currently pay over $100 a month without a contract and that is making a big hole in the ol' pocket. :( I am a very loyal person until I get crapped on and I have been crapped on in the past by Rogers to the point where I have angrily demanded they stop. I pay a lot due to my number being my business contact although it is not a business cell plan.

In terms of getting an iPhone, I am curious as to what this cancellation chat is about with respect to booking an appointment at an Apple Store. Say I book an appointment for Friday at noon (trivial time). I go in and say to the sales rep, I really like the iPhone 3GS 32GB variant. What next? How does this cancellation stuff come into play?

Additionally, this is what I require in a phone contract:
XXX anytime minutes
early evenings & weekends
unlimited incoming nationwide
unlimited text
call display, voicemail
6GB data plan
Something for long distance

I am willing to sign a contract again so long as the terms are good. In terms of getting this with the iPhone 32GB 3GS, how best do I make it work? If I re-up with Rogers, should I not be instantly eligible for a Hardware Upgrade? I have not used such an offer since I signed my contract with them in September of 2005.

Any help is greatly appreciated.:D

[bluevektor]

I just checked my rogers account and I see all these "To be removed on ..." dates does that mean when that date comes I lose all my discounts???

Yep when those dates come up, you will definitely lose the discounts. Often times, the discounts are for the duration of your 3 year contract, so all you have to do is renew your contract before that time comes and get some new MSF credits started. If you have limited time credits (i.e. only for the first year of your 3-year contract), you can try to get them extended once they run out, but that's definitely YMMV.

[samsonite]

Fido is owned by Rogers, but they do want to keep Fido as its own company, and Fido doesn't have to honor the fact that you've been with Rogers for 5 years, they will basically treat you as a new customer. Thats what I am told.


thanks. ya that's i was thinking but wasn't sure.
does anyone know if it's at all possible to get an iphone 3gs without a data plan? i know the original iphone 3g was being offered without one but how about the current one?

[azntnt]

I just called retentions and got exactly what i needed the first try. I didn't need anything special and the rep was very helpful.

250/Unlimited Eve/Wkds Plan
Call Display
Unlimited Texting
For 22.45 in total b4 taxes, coming out to about $25 after tax.

Even got a free phone for my mom, because hers is dying.

[Tharyn]

Got a question for those with Corp plans.

If I'm on a corp plan and was looking for some LD minutes (either 100 or 1000), is there any chance I'll be able to have them added to my account?

Or would something like this involve having to switch my plan to regular "non-corp" plan?

Thanks for the insight!

[New User]

what is the maximum penalty i have to pay if i want to leave Rogers early? i am considering cityfido for 1000min for $40, rogers do not have such plan

[mr_yellow]

I just switched my Parent's old $35 family plan that gave them 2 lines with 100 minutes and free CID and free w/e (not w/n) to the following after getting a very nice rep (I had her on the phone for over an hour)... parent's account was not on contract. had to sign up for a new 3 yr contract. they've been with rogers for 10+ years now...

max air plan: 250 minutes w/ unlimited we/wn starting at 8 - $20
CID w/ CID credit - $8-8
R2R - free
100 CDN LD minutes - free
extra monthly credit - $5
so that's $15 + SAF + tax every month. for each line.

We had two lines and one of the lines had a never ending $5 credit that the other didn't (i think as part of the $35 family plan... it was two $20 plans with 1 $5 credit)) so the Rep threw in an extra $5 credit on the other line "just to make things the same on both". awesome! Since it's my parent's line they don't care about Txting or VM, or data, so this plan fits perfectly for them AND the monthly cost was reduced by $5 for literally more than twice the stuff they had before...

She was also able to knock off some costs on the bundled internet and cable bills too...

Now how did I get here??? (which a lot of people fail to mention)... I called in asking about cancelling. 1st line rep ended up hanging up on me while transferring me to retentions. the next 1st line rep got me retentions, who then says I need to talk to consolidated accounts, where I then had to get forwarded to consolidated retentions (that's 4 transfers now, but now I know)... She offered bascially the above plan without the $5 credit and unlimited incoming instead of 100 CDN LD minutes. I said i'd have to think about it.

I call back again (a few hours later), go through the hoops to get to consolidated retentions to "ask for more details about what I was offerred" and the 3rd rep went through the plan in great detail, offered the extra $5 credit, switched unlimited incoming to LD minutes when I asked, noticed my parents CID credit was $1 less then the actual CID cost for a few months and credited me the different (only $6, but still), then went into HUP options in great detail and documented those on the account ($274 for a 32GB iphone with data)... She also gave 30% off internet and 5% off cable when she asked if there's anything else she can look into for me... all in all, i was happy at the end of it all.

I had to make 3 calls before I got this rep that was awesome. I also asked to commend her and she forwarded me to the commendation line where I was able to give her well deserved props. I recommend people to do this when you're happy with your rep.

[captawesom3]

what is the maximum penalty i have to pay if i want to leave Rogers early? i am considering cityfido for 1000min for $40, rogers do not have such plan

The ECF maximum is $400

[shopper-X]

what is the maximum penalty i have to pay if i want to leave Rogers early? i am considering cityfido for 1000min for $40, rogers do not have such plan

The ECF maximum is $400

Without knowing if you have a data plan or how many months you have left, $400 is the max if you over 19 months remaining with no data plan.

Rogers policy is $20 x No. of Months remaining to a maximum of $400 with a minimum of $100.
If you have a data plan there is an additional $5 x No. of Months Remaining to maximum of $100 with a minimum of $25.


The ECF is the greater of (i) $100 or (ii) $20 per month remaining in the service agreement, to a maximum of $400 (plus applicable taxes), and applies for each line in the plan that is terminated.
In connection with your wireless data service, a Data Early Cancellation Fee (DECF) also applies if, for any reason, your service is terminated prior to the end of your plan’s commitment term (Data Term). The DECF is the greater of (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your service agreement. If you subscribe to a plan combining both voice and data services, both the ECF and the DECF apply.

[bluevektor]

Got a question for those with Corp plans.

If I'm on a corp plan and was looking for some LD minutes (either 100 or 1000), is there any chance I'll be able to have them added to my account?

Or would something like this involve having to switch my plan to regular "non-corp" plan?

Thanks for the insight!

The retentions options of 100 LD for free or 1000 LD for $5 cannot be applied to a corporate plan. The customer relations dept won't even touch corporate plans at all. They'll just transfer you to the corporate side.

So if you really need/want one of these plans, then you would need to switch over to a non-corp retentions plan, which may or may not be possible depending on your history with Rogers.

[SuPaFleXx]

The retentions options of 100 LD for free or 1000 LD for $5 cannot be applied to a corporate plan. The customer relations dept won't even touch corporate plans at all. They'll just transfer you to the corporate side.

So if you really need/want one of these plans, then you would need to switch over to a non-corp retentions plan, which may or may not be possible depending on your history with Rogers.

damn thats a downer.....i was looking to add this option to my corp plan since im moving away for university.....which reminds me that i have to change my number......do they charge for that?

[hrvatneah]

damn thats a downer.....i was looking to add this option to my corp plan since im moving away for university.....which reminds me that i have to change my number......do they charge for that?

no they don't, go into any store and they will do it for free...i think you can also call and they'll do it for free too

[azncapcom]

I see this value pack for rogers...

Includes: $15 valuepack

* Call Display with Name Display1
* Enhanced Voicemail
* 1,000 Messaging Bundle (for Text, Email, IM, Picture/Video Messages)3
* New! Unlimited Mobile Browsing Plan2
* WhoCalled™
* Mobile Backup4

unlimited mobile browsing? doesnt that mean unlimited data? and all that for 15 bucks? something is definitely not right, does anyone know what this is?

[New User]

how do you get unlimited incoming calls?

[shopper-X]

how do you get unlimited incoming calls?

You can call in to any Rogers sales agent and ask for it in exchange for $10 per month. It's pretty simple really.

If you're asking how to get it for free or credited, that's up the Retentions rep to decide. Not much you can say or do to convince them, they just need to do to.

[Badman]

so I resigned my contract in june and I know it's too early to renegotiate a new contract but would I be possible to get unlimited incoming at this time? I would be willing to take off the $5 6pm option but remain the same price point ($50)

or is it still too early to make a change like this?

[vukc]

Hi all,

As a 10 years customer with Rogers with all payments made on time and expired contract back in May and no hardware upgrade for last 3 years I decided to call Rogers and see what I can get from them.

My average bill for last 3 years (without any data or sms plan) was $70+
After getting to retention department this is what I got offered. I would like to know what would be your personal opinion about these plans and would you go for it, or ask for little more since I'm planing to go with Iphone upgrade?

Offer #1:

250 Weekday minutes + 50 minutes bonus
Unlimited e/w starting at 6PM
Call display
Unlimited sending/receiving SMS
Who Called
500MB of data
Visual voice-mail

This plan would cost me (with all the extra fees) $62.45+tax

Offer #2:

200 Weekday minutes
Unlimited e/w starting at 6PM
1000 txt SMS sending / Unlimited receiving
Called ID
500MB of data
NO voice-mail

This plan would cost me (with all the extra fees) $49.45+tax

What is you opinion about these offers for hardware upgrade to Iphone?
I feel that there should be a little more for the asking price.

Thank you.

[tamil]

Hi all,

As a 10 years customer with Rogers with all payments made on time and expired contract back in May and no hardware upgrade for last 3 years I decided to call Rogers and see what I can get from them.

My average bill for last 3 years (without any data or sms plan) was $70+
After getting to retention department this is what I got offered. I would like to know what would be your personal opinion about these plans and would you go for it, or ask for little more since I'm planing to go with Iphone upgrade?

Offer #1:

250 Weekday minutes + 50 minutes bonus
Unlimited e/w starting at 6PM
Call display
Unlimited sending/receiving SMS
Who Called
500MB of data
Visual voice-mail

This plan would cost me (with all the extra fees) $62.45+tax

Offer #2:

200 Weekday minutes
Unlimited e/w starting at 6PM
1000 txt SMS sending / Unlimited receiving
Called ID
500MB of data
NO voice-mail

This plan would cost me (with all the extra fees) $49.45+tax

What is you opinion about these offers for hardware upgrade to Iphone?
I feel that there should be a little more for the asking price.

Thank you.

You can do way better. Here's my plan

-250min+150bounus min-20
-early evening from 6 and weekends-free
-Unlimited incoming-free
-35 iphone Data pack(VVM/unlimited Picutre/video txt/calldisplay/500mb-15
-100LD

All that for 47.40 taxes and SAF included and i've been with for almost 4.5 years.

[mushy_eyes]

I see this value pack for rogers...

Includes: $15 valuepack

* Call Display with Name Display1
* Enhanced Voicemail
* 1,000 Messaging Bundle (for Text, Email, IM, Picture/Video Messages)3
* New! Unlimited Mobile Browsing Plan2
* WhoCalled™
* Mobile Backup4

unlimited mobile browsing? doesnt that mean unlimited data? and all that for 15 bucks? something is definitely not right, does anyone know what this is?

Unlimited mobile browsing isn't the same as unlimited data. You're kind of restricted with the mobile browsing (I currently have that). For example, I don't think you can go on Youtube (or at least you'll be charged), some sites don't load (I think sites that use flash or something?), if you use MSN you have to manually refresh it to see new messages, etc.
Personally, I'd take this over data since it's so much cheaper and yet it serves its purpose quite well (at least for me)

[Keitho]

Can anyone confirm the Tier list for HUP?

from what i've read:
TIER I (less than $1000): new activation price + $50 + Hup Admin
TIER II ($1001 - $1200): new activation price + $25 + Hup Admin
TIER III ($1201 - ?): new activation price + Hup Admin
TIER IV (? - ?): new activation price - up to $25
TIER V (? - ?): new activation price - up to $50
TIER VI (more than ?): new activation price - up to $100

This was posted in 2006. Does anyone know if this still applies?
Cus retentions told me that i am at tier 2 and my iphone 3gs would cost me $275 + admin. But according to this the phone should only cost me $199+$25+admin.

[Vickel]

Unlimited mobile browsing isn't the same as unlimited data. You're kind of restricted with the mobile browsing (I currently have that). For example, I don't think you can go on Youtube (or at least you'll be charged), some sites don't load (I think sites that use flash or something?), if you use MSN you have to manually refresh it to see new messages, etc.
Personally, I'd take this over data since it's so much cheaper and yet it serves its purpose quite well (at least for me)

I am using this on my e71 and youtube works fine no extra charges

for msn try ebuddy, i think version 1.2 or older works

[The__Rock]

Here is what I just got.
- 200 anytime minutes + 100 bonus
- Evenings & Weekends starting from 8pm
- Rogers to Rogers
- Call Display
- Call waiting, call forwarded, call conference (this is standard I think)
- 100 sent text msgs and unlimited incoming

They offered me 150mb data for $15. I don't care to be connected to the internet or email every second of the day, so just wanted to cheapest plan possible.

$18 + SAF + 911 + TAX.

[fuc847]

anyone know whats the new direct number to retentions?

the number on front page no longer works

[tigger03]

been with Rogers for 3 months ...
-200 mins
-eve & wknd free after 6
-100 mins CDN ld
- vm, CID, 2500 txt
- unlimited network calling
-500 mbs

$60 including taxes and fees

Hi all,

As a 10 years customer with Rogers with all payments made on time and expired contract back in May and no hardware upgrade for last 3 years I decided to call Rogers and see what I can get from them.

My average bill for last 3 years (without any data or sms plan) was $70+
After getting to retention department this is what I got offered. I would like to know what would be your personal opinion about these plans and would you go for it, or ask for little more since I'm planing to go with Iphone upgrade?

Offer #1:

250 Weekday minutes + 50 minutes bonus
Unlimited e/w starting at 6PM
Call display
Unlimited sending/receiving SMS
Who Called
500MB of data
Visual voice-mail

This plan would cost me (with all the extra fees) $62.45+tax

Offer #2:

200 Weekday minutes
Unlimited e/w starting at 6PM
1000 txt SMS sending / Unlimited receiving
Called ID
500MB of data
NO voice-mail

This plan would cost me (with all the extra fees) $49.45+tax

What is you opinion about these offers for hardware upgrade to Iphone?
I feel that there should be a little more for the asking price.

Thank you.

[burnt_toast]

anyone know whats the new direct number to retentions?

the number on front page no longer works

when prompted all i say now is "cancel" or "retention", my call gets redirected to them...

[Lehner]

Anyone have advice/guidance for my last post? :)

[mattt33]

Can anyone confirm the Tier list for HUP?

from what i've read:
TIER I (less than $1000): new activation price + $50 + Hup Admin
TIER II ($1001 - $1200): new activation price + $25 + Hup Admin
TIER III ($1201 - ?): new activation price + Hup Admin
TIER IV (? - ?): new activation price - up to $25
TIER V (? - ?): new activation price - up to $50
TIER VI (more than ?): new activation price - up to $100

This was posted in 2006. Does anyone know if this still applies?
Cus retentions told me that i am at tier 2 and my iphone 3gs would cost me $275 + admin. But according to this the phone should only cost me $199+$25+admin.
Tier 1 (<$1000) - $100 more than new activation price PLUS admin fee
Tier 2 ($1001 - 1300) - $75 more.......................................PLUS admin fee
Tier 3 ($1301 - 1500) - New activation price PLUS admin fee
Tier 4 ($1501 - 2500) - New activation price; NO admin fee
Tier 5 (>$2500) - $25 less than new activation price; NO admin fee

[ahbitheman]

I just switched my Parent's old $35 family plan that gave them 2 lines with 100 minutes and free CID and free w/e (not w/n) to the following after getting a very nice rep (I had her on the phone for over an hour)... parent's account was not on contract. had to sign up for a new 3 yr contract. they've been with rogers for 10+ years now...

max air plan: 250 minutes w/ unlimited we/wn starting at 8 - $20
CID w/ CID credit - $8-8
R2R - free
100 CDN LD minutes - free
extra monthly credit - $5
so that's $15 + SAF + tax every month. for each line.

We had two lines and one of the lines had a never ending $5 credit that the other didn't (i think as part of the $35 family plan... it was two $20 plans with 1 $5 credit)) so the Rep threw in an extra $5 credit on the other line "just to make things the same on both". awesome! Since it's my parent's line they don't care about Txting or VM, or data, so this plan fits perfectly for them AND the monthly cost was reduced by $5 for literally more than twice the stuff they had before...

She was also able to knock off some costs on the bundled internet and cable bills too...

Now how did I get here??? (which a lot of people fail to mention)... I called in asking about cancelling. 1st line rep ended up hanging up on me while transferring me to retentions. the next 1st line rep got me retentions, who then says I need to talk to consolidated accounts, where I then had to get forwarded to consolidated retentions (that's 4 transfers now, but now I know)... She offered bascially the above plan without the $5 credit and unlimited incoming instead of 100 CDN LD minutes. I said i'd have to think about it.

I call back again (a few hours later), go through the hoops to get to consolidated retentions to "ask for more details about what I was offerred" and the 3rd rep went through the plan in great detail, offered the extra $5 credit, switched unlimited incoming to LD minutes when I asked, noticed my parents CID credit was $1 less then the actual CID cost for a few months and credited me the different (only $6, but still), then went into HUP options in great detail and documented those on the account ($274 for a 32GB iphone with data)... She also gave 30% off internet and 5% off cable when she asked if there's anything else she can look into for me... all in all, i was happy at the end of it all.

I had to make 3 calls before I got this rep that was awesome. I also asked to commend her and she forwarded me to the commendation line where I was able to give her well deserved props. I recommend people to do this when you're happy with your rep.

Unlimited incoming is much more valuable to most rather than 100 LD minutes. I've been able to get both together consistently on multiple phone plans on my account. Just a thought

[Albertan]

I have tried 3 times to get to retentions for my sisters phone (she's paying $65 for 300 minutes no data basic plan)

I started off by quoting the Telus Your Choice SmartPhone 45 Plan listed here, http://www.telusmobility.com/en/AB/yourchoiceplans/index.shtml

They won't even match that! I obviously need to get through to retentions, but I just cant seem to even when I threaten to cancel, they just say "Okay your sister needs to call in to cancel"

[DefconZero]

I have tried 3 times to get to retentions for my sisters phone (she's paying $65 for 300 minutes no data basic plan)

I started off by quoting the Telus Your Choice SmartPhone 45 Plan listed here, http://www.telusmobility.com/en/AB/yourchoiceplans/index.shtml

They won't even match that! I obviously need to get through to retentions, but I just cant seem to even when I threaten to cancel, they just say "Okay your sister needs to call in to cancel"

Well then put your sister on the line to say she wants to cancel, and when she gets transferred then you can do your business...I'm assuming anyways.

[Snoopygis]

Damn, Rogers is fast. Ordered the Magic yesterday at 3pm and it's sitting at home already. :D

Can't wait to get home and start playing. :D

[spgc2000]

Got this deal from Rogers, some things are great but others I am not sure ... opinions?

500 minutes
R2R
6PM/wknd/wkn
VoiceMail
CallerId
2500 text
150 MB data

$42 (SAF included) + tax


I asked her for 500 MB instead and she said it will be another $10 ... Honestly, if I can get 500 MB with the plan above it seems very reasonable.

BTW, is there anyway I can ask for $5 credit of any sort to be applied to the above plan?

[robman_rob]

.

[asdf123]

Hey guys

I'm planning to use my brother's 6~ish years of customer honesty to try threaten to quit and make them open 2 numbers on his account for some nice plans.

Any tips on how I would go about doing this?

[robman_rob]

Hey guys

I'm planning to use my brother's 6~ish years of customer honesty to try threaten to quit and make them open 2 numbers on his account for some nice plans.

Any tips on how I would go about doing this?

read this thread :) lol or try to read random pages

[asdf123]

read this thread :) lol or try to read random pages

Lol @ Read the thread, that would take a whole 3 year contract's time. :P

Has anyone ever tried calling in to quit then opening 2 numbers though? o_O

[surfguy17]

Got this deal from Rogers, some things are great but others I am not sure ... opinions?

500 minutes
R2R
6PM/wknd/wkn
VoiceMail
CallerId
2500 text
150 MB data

$42 (SAF included) + tax


I asked her for 500 MB instead and she said it will be another $10 ... Honestly, if I can get 500 MB with the plan above it seems very reasonable.

BTW, is there anyway I can ask for $5 credit of any sort to be applied to the above plan?

that is exactly what im looking for. how did u manage to get it?

[Starxin]

$15 + SAF + 911 + TAX was the plan they tried to offer when the first time I call them. But I didnt take it, cause i need TxT.

-100mins weekdays
-unlimited evenings / weekends at 6pm
-50 sent text msgs and unlimited incoming
-Voicemail + Call Display

My old plan was $35 + SAF + 911 + TAX

-MY5 20 - $20.00
-6PM Early Eve. Calling Option (free)
-100 LD (free)
-VM & Call ID
-100 Bonus Minutes
-200 Weekday Minutes
-50 Bonus Minutes
-Smartphone Value Pack- $15.00
-Call Forward/Trans.Pay Per Use
-1000 Picture or Video Msgs.
-Partial Detail Billing
-10000 Sent/Unl.Received Txt

Because I want to keep my 10000 Sent TxT, they gave me $10/month credit and added 100 LD for free. So now is like $25 + SAF + 911 + TAX

I think it's not bad, then I took it. ^^
Thanks guys!

[mattt33]

Lol @ Read the thread, that would take a whole 3 year contract's time. :P

Has anyone ever tried calling in to quit then opening 2 numbers though? o_OIf you put the time into it all your questions and concerns would be addressed, i assure you.

Sure, it takes time... i guess the question that should be asked is, how much is saving money worth to you??

[Lehner]

If you put the time into it all your questions and concerns would be addressed, i assure you.

Sure, it takes time... i guess the question that should be asked is, how much is saving money worth to you??

I did put the effort and I was unable to find clear direction for my prior post and I am still waiting for some help on mine >:(

[mattt33]

I did put the effort and I was unable to find clear direction for my prior post and I am still waiting for some help on mine >:(I wouldn't worry about the Apple store for now... just go ahead with negotiating with Rogers, and if you would rather pick up the phone then go into the store AFTER your plan has been settled.

[dorko]

Got this deal from Rogers, some things are great but others I am not sure ... opinions?

500 minutes (i assume its 250+250bonus) - 20$
R2R - 5$
6PM/wknd/wkn - 5$
VoiceMail
CallerId
2500 text Value Pack 10$
150 MB data - 15$

Total = 55 + SAF + tax = 62 + tax

$42 (SAF included) + tax


I asked her for 500 MB instead and she said it will be another $10 ... Honestly, if I can get 500 MB with the plan above it seems very reasonable.

BTW, is there anyway I can ask for $5 credit of any sort to be applied to the above plan?

Basically, the R2R is a feature credit and to get to 42 + tax, you already have 15$ in credits. Technically you could get another 5$ but that would be if and only if you get a super cool rep willing to max out your credits. You can always remove your early evenings since you already have 500DT and save another 5$.

I think your plan is already good compared to what other ppl have been getting. Don't be too greedy.

[SuPaFleXx]

any1 have any tips on how to deal with CS? i've been trying to add texting and 100LD minutes after changing to a waterloo number and have it credited but they just wont budge....

[asdf123]

Retentions is closed on weekends right? :P

[sarkispc]

Retentions is closed on weekends right? :P

They are open Saturday 8am to 6pm

[sarkispc]

I am surprised no one tried this yet with Rogers

Article (http://www.cbc.ca/technology/story/2009/09/01/cwta-wireless-code-conduct.html)

Canadian cellphone companies are giving customers the ability to refuse mid-term changes to their contracts under a new wireless code of conduct.

So, for example, if a customer is in the middle of a two-year contract and the carrier tries to raise prices, the customer can cancel the contract or continue their existing deal until it expires.

I noticed an important notice on the current bill for Changes to Visual Voice Messaging Functionality. I wonder if this is considered as a "mid-term" change.

[HotDealsRock]

I am surprised no one tried this yet with Rogers

Article (http://www.cbc.ca/technology/story/2009/09/01/cwta-wireless-code-conduct.html)

Canadian cellphone companies are giving customers the ability to refuse mid-term changes to their contracts under a new wireless code of conduct.

So, for example, if a customer is in the middle of a two-year contract and the carrier tries to raise prices, the customer can cancel the contract or continue their existing deal until it expires.

I noticed an important notice on the current bill for Changes to Visual Voice Messaging Functionality. I wonder if this is considered as a "mid-term" change.

when does this come into effect? They have increased my bill by $2 over the last year... :mad:

[iwantjasper]

So does this apply to their new SMS charges?

I'm so pissed about that! I can't believe they're charging 15 cents per SMS received!

[saigonv]

Hey guys, I'm a new customer to rogers looking to sign a contract. I'm interested in Fido's cheapest plan right now, for $15 you get 50 minutes and 50 text (I know, it's very basic). Anyway, I was wondering if Rogers would match this plan in the case that I preferred signing through them rather than Fido. I don't see a reason why they wouldn't. So if possible, how would I go about doing so?

[sarkispc]

when does this come into effect? They have increased my bill by $2 over the last year... :mad:

I think it passed as of Sept 2nd.

[azncapcom]

I have the 150mb data plan on my nokia E71 from rogers...

however... i cannot connect to fring on gorogers? i downloaded the app on my phone, then when i try to open it, it says choose a connection so i chose "GoRogers" which is the connection for the rogers but it says cannot connect to the network?

my internet and everything else works, does any1 know how to solve this?

[SuPaFleXx]

I have the 150mb data plan on my nokia E71 from rogers...

however... i cannot connect to fring on gorogers? i downloaded the app on my phone, then when i try to open it, it says choose a connection so i chose "GoRogers" which is the connection for the rogers but it says cannot connect to the network?

my internet and everything else works, does any1 know how to solve this?

if you have a proper data plan why use GoRogers.....just use the internet.com APN

[Royi]

Unlimited mobile browsing isn't the same as unlimited data. You're kind of restricted with the mobile browsing (I currently have that). For example, I don't think you can go on Youtube (or at least you'll be charged), some sites don't load (I think sites that use flash or something?), if you use MSN you have to manually refresh it to see new messages, etc.
Personally, I'd take this over data since it's so much cheaper and yet it serves its purpose quite well (at least for me)

Ya, i agree..i have the $15 value pack..its great..i think the unlimited data browsing just means that you can't download stuff...oh and with the msn, why do you have to manually refresh it to see new messages?..i dont?O_O?

[sarkispc]

I was paying $100 per month for my iphone package and had an iphone value pack added and incoming free for $10 and stuff

I currently had retention give me the following

$45 starting plan

Iphone data package 500mb (I use under that per month)
Iphone Value pack (Unlimited Text/Picture/ Enhanced Voicemail)
Unlimited Incoming free charged for $10 but credited free
After 6pm free option added for $7 but credited for $10 as a monthly credit
$1000 LD minutes for $5 (Ive never had this or anything close to this)
100 mins + 50 + 100 bonus = 250 mins

911 + SAF

My entire bill with these changes will now be $74.55 + tax

I think this is a good deal

[Royi]

Yeah they have been raising a lot of prices lately. Makes me angry :mad:

omg, no kidding..grr..:mad:

[nevy12]

In retentions wat are the cheapest plans they'll offer for text? On this forum i saw one for $2 for 125 txt...but the lady i was talkin to only offer the $5 for 2500...

So is there a $2 txt pac and if not wat other cheaper ones are there...?

[Royi]

In retentions wat are the cheapest plans they'll offer for text? On this forum i saw one for $2 for 125 txt...but the lady i was talkin to only offer the $5 for 2500...

So is there a $2 txt pac and if not wat other cheaper ones are there...?


I think $5 for 2500 text is a good deal..i have the $15 value pack which has 1000 texts and other features...but they gave me a $15 credit...you can always try to ask them for credits=]

[Barker88]

I was paying $100 per month for my iphone package and had an iphone value pack added and incoming free for $10 and stuff

I currently had retention give me the following

$45 starting plan

Iphone data package 500mb (I use under that per month)
Iphone Value pack (Unlimited Text/Picture/ Enhanced Voicemail)
Unlimited Incoming free charged for $10 but credited free
After 6pm free option added for $7 but credited for $10 as a monthly credit
$1000 LD minutes for $5 (Ive never had this or anything close to this)
100 mins + 50 + 100 bonus = 250 mins

911 + SAF

My entire bill with these changes will now be $74.55 + tax

I think this is a good deal

They could knock at least $10 more off your total bill. I got this:

250 anytime mins
Unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
Unlimited nation-wide incoming calls
Call display
Voicemail
Unlimited text messaging
6gb data plan

$50 before tax & System Access Fee

Total: $64.92 a month

and I've seen a lot of other people getting that same deal for that price. Try calling once more and ask them if there is anything they could do to shave off a few more dollars.

[bluevektor]

They could knock at least $10 more off your total bill. I got this:

250 anytime mins
Unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
Unlimited nation-wide incoming calls
Call display
Voicemail
Unlimited text messaging
6gb data plan

$50 before tax & System Access Fee

Total: $64.92 a month

and I've seen a lot of other people getting that same deal for that price. Try calling once more and ask them if there is anything they could do to shave off a few more dollars.

Can you please tell me what's up with the Unlimited nation-wide incoming calls? I've only see a handful of people claim to have it. I've ask 3 different customer relations reps about it and all of them deny that it exists. I also asked the Rogers rep in-store and he had never heard of it either. How did you manage to get it?

[Barker88]

Can you please tell me what's up with the Unlimited nation-wide incoming calls? I've only see a handful of people claim to have it. I've ask 3 different customer relations reps about it and all of them deny that it exists. I also asked the Rogers rep in-store and he had never heard of it either. How did you manage to get it?

got it through retentions. I wondered the same thing as you as to what the difference is and called retentions back and asked them. The rep told me calls to a plan with unlimited incoming are free IF the call is answered in it's local calling area, where a phone with unlimited nation wide incoming can be answered outside of it's local calling area (as long as it is within canada) and it'll be free.

meh, my reply is confusing... does that make sense?

[bluevektor]

got it through retentions. I wondered the same thing as you as to what the difference is and called retentions back and asked them. The rep told me calls to a plan with unlimited incoming are free IF the call is answered in it's local calling area, where a phone with unlimited nation wide incoming can be answered outside of it's local calling area (as long as it is within canada) and it'll be free.

meh, my reply is confusing... does that make sense?

Yep your reply makes sense. I understand what "Unlimited Nationwide incoming" means. I just haven't been able to get a Rogers rep to even acknowledge the option's existence. It's hard to bargain for an option that they say doesn't exist in their system. Did you ask for it specifically or did they offer it to you?

[shopper-X]

I think $5 for 2500 text is a good deal..i have the $15 value pack which has 1000 texts and other features...but they gave me a $15 credit...you can always try to ask them for credits=]


Paying for any amount of text messaging is a scam to me. Texting does not use any extra data, spectrum, bandwidth, etc. and in the ABC article they call it a "free rider". One quote from the article compares text messages to airtime data use at a rate of 600 SMS to 1 airtime minute.


"Six hundred text messages contain less data than one minute of a phone call. If we put that into dollars and cents, at twenty cents per text, those six hundred messages would cost $120 for the equivalent of a one minute phone call."


ABC News: If Text Messaging is Cheap, Why Does it Cost So Much? (http://blogs.abcnews.com/theworldnewser/2009/06/if-text-messaging-is-so-cheap-why-does-it-cost-so-much.html)


Back to the point, yes $5 for 2500 text message is good. Without any sort of text message add-on you will get dinged for incoming texts at a rate of $0.15 per message. Worse rate (markup) then a Loan Shark.

[Barker88]

Yep your reply makes sense. I understand what "Unlimited Nationwide incoming" means. I just haven't been able to get a Rogers rep to even acknowledge the option's existence. It's hard to bargain for an option that they say doesn't exist in their system. Did you ask for it specifically or did they offer it to you?

Retentions offered it to me.

[bluevektor]

Retentions offered it to me.

Darn, I wonder why they won't offer it to me. Did you have a lot of long distance charges and such?

[nevy12]

Paying for any amount of text messaging is a scam to me. Texting does not use any extra data, spectrum, bandwidth, etc. and in the ABC article they call it a "free rider". One quote from the article compares text messages to airtime data use at a rate of 600 SMS to 1 airtime minute.



ABC News: If Text Messaging is Cheap, Why Does it Cost So Much? (http://blogs.abcnews.com/theworldnewser/2009/06/if-text-messaging-is-so-cheap-why-does-it-cost-so-much.html)


Back to the point, yes $5 for 2500 text message is good. Without any sort of text message add-on you will get dinged for incoming texts at a rate of $0.15 per message. Worse rate (markup) then a Loan Shark.

Do you think they will give me like 100 or so free...did you guys happen to get it for free...?

[Barker88]

Darn, I wonder why they won't offer it to me. Did you have a lot of long distance charges and such?


My old plan had my5 canada wide. when i originally called i called to "cancel my phone". the guy asked what he could offer to keep me as a customer. the plan he offered was great except it didn't have my5 canada wide. he asked me if he changed the unlimited incoming he had originally offered me to unlimited nation-wide incoming and added 100LD mins at no extra cost, if that would make up for the fact I wouldn't have my5 canada wide anymore. i only needed the my5 canada wide to call my parents, which is long distance. now they can just call me and it will still be free.

[yohung]

I was paying $100 per month for my iphone package and had an iphone value pack added and incoming free for $10 and stuff

I currently had retention give me the following

$45 starting plan

Iphone data package 500mb (I use under that per month)
Iphone Value pack (Unlimited Text/Picture/ Enhanced Voicemail)
Unlimited Incoming free charged for $10 but credited free
After 6pm free option added for $7 but credited for $10 as a monthly credit
$1000 LD minutes for $5 (Ive never had this or anything close to this)
100 mins + 50 + 100 bonus = 250 mins

911 + SAF

My entire bill with these changes will now be $74.55 + tax

I think this is a good deal



huh, after taxes that's like $85 each month x 12 , you are spending a grand .
that's too much really

[bluevektor]

My old plan had my5 canada wide. when i originally called i called to "cancel my phone". the guy asked what he could offer to keep me as a customer. the plan he offered was great except it didn't have my5 canada wide. he asked me if he changed the unlimited incoming he had originally offered me to unlimited nation-wide incoming and added 100LD mins at no extra cost, if that would make up for the fact I wouldn't have my5 canada wide anymore. i only needed the my5 canada wide to call my parents, which is long distance. now they can just call me and it will still be free.

Oic, thanks for sharing. Was that a recent plan change?

I currently have My5 Canada-wide and probably don't need unlimited incoming nation-wide, but I'd like to have it just in case. Although realistically, the only people who would call me while I'm travelling would probably be my My5 contacts.

[mrheckler]

Suppose I take on a Corporate Plan, later down the road, would it be possible to move to a Retention Plan?

(Or is a corporate plan unable to be moved to a retention plan?)

[Barker88]

Oic, thanks for sharing. Was that a recent plan change?

I currently have My5 Canada-wide and probably don't need unlimited incoming nation-wide, but I'd like to have it just in case. Although realistically, the only people who would call me while I'm travelling would probably be my My5 contacts.

yup, 3 weeks ago

[bluevektor]

Suppose I take on a Corporate Plan, later down the road, would it be possible to move to a Retention Plan?

(Or is a corporate plan unable to be moved to a retention plan?)

Yep you can change a corporate plan to a retention plan, but you have to take off the corporate code. It's a lot easier if you have a normal consumer plan and then get a retentions plan, but your way will work. I originally had corporate plan, but recently changed it to a retentions plan this year. It's kind of weird though because the account is still a corporate account. It can confuse the reps sometimes, but no serious problems yet.

[mrheckler]

Yep you can change a corporate plan to a retention plan, but you have to take off the corporate code. It's a lot easier if you have a normal consumer plan and then get a retentions plan, but your way will work. I originally had corporate plan, but recently changed it to a retentions plan this year. It's kind of weird though because the account is still a corporate account. It can confuse the reps sometimes, but no serious problems yet.

That's great!

The corporate plan that I am being offered does not allow one to share minutes (have two different phone numbers use the same minutes). Could that be changed through retentions?

[bluevektor]

That's great!

The corporate plan that I am being offered does not allow one to share minutes (have two different phone numbers use the same minutes). Could that be changed through retentions?

Are you thinking of going on a family plan or something like that? I'm sort of unclear on what you're looking for. None of the retention plans (as far as I know) have shared minutes. You can get a family plan or couples plan (in-market plans) and then try to get retentions to give you some credits or something. But there are no specific retentions plans that will meet your needs directly (at least I don't know of any).

[mrheckler]

Are you thinking of going on a family plan or something like that? I'm sort of unclear on what you're looking for. None of the retention plans (as far as I know) have shared minutes. You can get a family plan or couples plan (in-market plans) and then try to get retentions to give you some credits or something. But there are no specific retentions plans that will meet your needs directly (at least I don't know of any).

I was just wondering if two phones can share the same minutes: that would be really good. I guess that only works if you are on a family plan though.

[Royi]

Do you think they will give me like 100 or so free...did you guys happen to get it for free...?

i highly doubt so...

[Tincan]

Old plan was $25 student plan with
250 + 100 bonus min
6pm early evenings
My 5 Canada

Switched to the $45 Student Smartphone plan
150 +150 daytime minutes
5pm early evenings
My5 Canada + 5
500mb data

After I thought about it I realized it wasn't a very good plan for the price. First retentions rep wouldn't budge on anything saying the student plan is already heavily discounted. Tried again later and got caller id and voicemail credited. Its got everything I need and I can't complain too much as a 9 month long customer.

[froesesp]

I'm getting a pretty good deal:

200mins daytime
unlimited eve/wkds at 6pm

$12.50 for the basic plan

[TimBitz]

I'm getting a pretty good deal:

200mins daytime
unlimited eve/wkds at 6pm

$12.50 for the basic plan

Thats awesome
My friend is looking for a budget "no frills" line exactly like that
Wondering if you could provide the plan breakdown (ie. credits/etc)
Thanks

[casey5]

Do you think they will give me like 100 or so free...did you guys happen to get it for free...?

Just try asking for a credit for it, 100 texts is $3, not a lot.

[bluevektor]

Old plan was $25 student plan with
250 + 100 bonus min
6pm early evenings
My 5 Canada

Switched to the $45 Student Smartphone plan
150 +150 daytime minutes
5pm early evenings
My5 Canada + 5
500mb data

After I thought about it I realized it wasn't a very good plan for the price. First retentions rep wouldn't budge on anything saying the student plan is already heavily discounted. Tried again later and got caller id and voicemail credited. Its got everything I need and I can't complain too much as a 9 month long customer.

Wow, for only being with Rogers for 9 months, I'd say you're doing very well. The Nova Scotia student plan is WAY better than the Alberta student plan. Ours is $50 and there's only 200 DT min and evenings start at 6pm.

[aaguy2009]

I have been with Rogers for 2 months. I moved 2 lines from Telus to get the iPhone on each line. Over the last two months, through 3 or 4 calls to retentions, I have managed to build up gradually to the following plans (I had to "renew" for 3 more years, but not a big deal as I was only 2 months into the 3 year contract anyway):

line 1
700 minutes
evenings and weekends at 9pm
unlimited incoming calls
vm/CID/2500 outgoing text/unlimited incoming text
100 min LD
6 gig data

for 70 + tax (SAF credited)


line 2
350 minutes
evenings and weekends at 6 pm
unlimited incoming calls
vm/CID/2500 outgoing text/unlimited incoming text
100 min LD
6 gig data

for 50 + tax (SAF credited)

Not too shabby for a new Rogers customer I think. These plans are as good as I had on Telus (with 12 years of tenure).

[sneak_around]

can someone confirm if 50MB is for BB and 150MB for other phones?

[dmak]

whats the cost of 6 gigs anyway? $30?

[Barker88]

whats the cost of 6 gigs anyway? $30?

yeah, $30 for 6gig, but it wasn't hard to get retentions to give it to me for $20

[mattt33]

yeah, $30 for 6gig, but it wasn't hard to get retentions to give it to me for $20But the question should be, was the $10 credit specific to the data portion or just a generic MSF credit? If only MSF, then not exactly anything special.

[brucele]

can someone confirm if 50MB is for BB and 150MB for other phones?

that's correct.

[azncapcom]

I was wondering which connection to use on my Nokia E71 with the 150mb plan.
Theres GoRogers, Rogers Internet, Rogers Email, Rogers Media.

I just want to know if GoRogers is faster or is Rogers internet faster? i dont notice much difference between them when surfing.

[azerone]

whats the best/cheapest way to get an iphone without a contract?

pay the 199$ for the 3 year and pay the cancelling fee?

or

go with fido and buy it without a contract?

[surfguy17]

that's correct.

i inquired about that and the lady was ready to put the blackberry code on there for me so depends on the rep u get.

[b233314]

So this is the deal I got for my dad. He doesn't text, he doesn't surf so all he needed was a basic plan for a cell phone.

275 anytime minutes
Unlimited after 6pm and weekends
Free Rogers to Rogers
CD/ND/Call Waiting
Almost a free Samsung phone with 2 month credit. (essentially $15 cost)

With SAF and 911, total was $27.45 plus tax.

Contract was for 2 years.

[bluevektor]

So this is the deal I got for my dad. He doesn't text, he doesn't surf so all he needed was a basic plan for a cell phone.

275 anytime minutes
Unlimited after 6pm and weekends
Free Rogers to Rogers
CD/ND/Call Waiting
Almost a free Samsung phone with 2 month credit. (essentially $15 cost)

With SAF and 911, total was $27.45 plus tax.

Contract was for 2 years.

I'm impressed you were able to do it for only a 2 year contract. It's almost always a 3 year contract that has to be signed.

[nevy12]

if i already hav $25 credit...iz it possible to get a $5 credit for that upgrade to 1gb using the bell has unlimited data in there $50 plan excuse with that work...?

[Diafel]

I'm about nearing the end of my Rogers 3 year contract. I have a pretty basic contract at the moment, I think I pay less than $35 a month with all fees and stuff. And I'd be looking to keep it pretty cheap monthly, maybe without a contract. I'm also looking for maybe an iphone or a phone with a large screen and movie playback capability. Does anyone know what Rogers could offer me?

[ben_liu]

I'm about nearing the end of my Rogers 3 year contract. I have a pretty basic contract at the moment, I think I pay less than $35 a month with all fees and stuff. And I'd be looking to keep it pretty cheap monthly, maybe without a contract. I'm also looking for maybe an iphone or a phone with a large screen and movie playback capability. Does anyone know what Rogers could offer me?

if you want an iPhone , definitely you'll be needing to sign a three year again. And for movie capability, many phones like Sony ericsson can play 3gp movies. U can buy one off bst and keep ur off contract plan.

[King James]

Is there a phone with wifi capability that I can get without their data plan if I go through retention?

[golden]

can someone confirm if 50MB is for BB and 150MB for other phones?

I just got $15 150Mb for my blackberry last week from retention. I used to have the $15 unlimited email. It shows on my online account info.

[a_y3n]

Hey guys!
I had a whole bunch of credits applied to my account and on Sep28, one of them will expire.
What is the best way to get this credit back again? Should I call before it expires or after it expires?
The credit is shown below:
Loyalty 15% discount on MSF - To be removed on 28/09/2009

Thanks!!

[shopper-X]

My cousin signed up as a new customer on Saturday for the $50 (Ontario) student offer. I called retentions to see if we can get the $10 value pack and they said not until they hits 6 months. Has anyone been successful getting retentions to do anything just days after signing up?

[KriptiK]

i currently have an iphone 3gs with a retention plan $20 + $35 data value pack - $15 credit...is there a way i can make this into a family/couple plan by adding a new number and sharing this plan?

[vukc]

Just got of the phone with Rogers and this is the plan I got from them:

400 Week day minutes
Unlimited evenings and weekend from 6PM
100 Long Distance minutes
Unlimited incoming calls
Rogers2Rogers calls
Unlimited Send/receive text,pictures/video messages
500MB data
Call display
Visual voice mail

All together including all fees for $57.45+tax

Is the price for this type of plan any good?
Also doing iPhone upgrade to 32GB 3Gs for $275 no admin fee.

[Gtabuddy]

Just got of the phone with Rogers and this is the plan I got from them:

400 Week day minutes
Unlimited evenings and weekend from 6PM
100 Long Distance minutes
Unlimited incoming calls
Rogers2Rogers calls
Unlimited Send/receive text,pictures/video messages
500MB data
Call display
Visual voice mail

All together including all fees for $57.45+tax

Is the price for this type of plan any good?
Also doing iPhone upgrade to 32GB 3Gs for $275 no admin fee.


ur kidding right? what do u think??? u have to ask if the price is good? just go on rogers.com and add up what that would normally cost... I see at least $80 worth of stuff. so yes its a good price.

[TimBitz]

Is the price for this type of plan any good?


LOL anything retentions dept offers is "a good price"
it's a matter of if it suits your needs or not

I think what you were looking to ask is "if anyone has a similar plan for cheaper"

I for one used to have 500mb data on top of my current plan for an extra $10 ($15 with $5 monthly credit), but I had no need for data as I sold my iPhone 3GS 4 weeks ago, so I cancelled it

[Raptors4Life]

Very useful thread I must say.

I'm currently just finishing off a 3 year contract with rogers (3 months to go) with the following CIBC Corporate Plan:

I'm on the following voice plan since I don't text, browse, email or any of that stuff.

Monthly Rate: $20
Included Airtime: 250 anytime minutes
Included Features:

Free Call Display
Free Basic Voicemail
Detailed Billing
Call waiting
Call forwarding
Group Calling
Unlimited Evening and Weekends (8PM - 7AM)

Other Costs:

Monthly 911 Fee: 50 Cents
411 Directory Assistance Fee: $2.00
Monthly System Access Fee: 6.95



also saw the following when I checked out my plan on the rogers website, if it helps:

Additional Services
Call Display
Detailed Billing
Network Features *
Corporate Basic Voicemail

Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
Activation Fee Credit
Eve & Wknd Option Cr

So I guess what I want to ask is:

I'm pretty happy with the plan, but I wonder, if I would be able to have any wiggling room in lowering monthly costs? Or should I be happy with the plan that I have?

Stupid question here but what excatly does the activation fee credit and evening and weekend option credit mean?

Keeping in mind that:

This is my mom's plan at work. My sister and myself both signed 3 year contracts with the same plan listed above. Except that my sister added a text messaging pack
My sister and I both have 3 year contracts that are ending in December 2009
My family also has rogers high-speed internet and digital cable (HD-Box)


I wonder if any of the above points I would be able to use as leverage in possibly lowering monthly cell phone bill costs.... assuming the plan is not bad but costs can be lowered.

[Barker88]

My cousin signed up as a new customer on Saturday for the $50 (Ontario) student offer. I called retentions to see if we can get the $10 value pack and they said not until they hits 6 months. Has anyone been successful getting retentions to do anything just days after signing up?

This is pretty much the exact thing i want to do for my girlfriend. Except the angle I'm going to use is by adding another phone to my bill and putting it on the BC Student plan (which is 200 Weekday Minutes, Unlimited Evenings & Weekends 6pm-7am, 500 MB data, MY10 Canada-wide) for $50. Then a month or 2 down the line calling and asking for a text, CID, VM value pack credited to the plan.

The only thing holding me back is the worry of retentions not giving me that value pack for free, then being stuck with the $50 plan that's missing CID, VM, and Texting.

Can anyone confirm that they have done something like this successfully?

I'll add that I have been with rogers for 4 years and just got a good deal through retentions for myself, but adding a second phone and plan to my account would be the equivalent of a new customer (according to the girl I spoke to at retentions on the weekend)

[Barker88]

Also, Is anyone else following the hype and upcoming launch of the HTC Hero? I am assuming the launch is the reason Rogers is blowing out the HTC Magic and Dream at only $29 after only just launching those 3 months ago.

IMO, nothing has come close to challenging the Iphone as top smartphone, up to this point in time. HTC's Hero looks like it could be the first real contender to take over as the best phone around.

Although it hasn't been announced yet who will get the Hero (TELUS, Bell or Rogers), it's almost certain to be Rogers as at this time, Rogers is the only Canadian provider who could support the Hero's 3G needs. I've got my fingers crossed....

[Jonavin]

Also, Is anyone else following the hype and upcoming launch of the HTC Hero? I am assuming the launch is the reason Rogers is blowing out the HTC Magic and Dream at only $29 after only just launching those 3 months ago.

IMO, nothing has come close to challenging the Iphone as top smartphone, up to this point in time. HTC's Hero looks like it could be the first real contender to take over as the best phone around.

Although it hasn't been announced yet who will get the Hero (TELUS, Bell or Rogers), it's almost certain to be Rogers as at this time, Rogers is the only Canadian provider who could support the Hero's 3G needs. I've got my fingers crossed....

Telus and Bell is compatible with the HTC Hero. Even if you ignore that they are both launching their HSPA network in a few months, there's also CDMA HTC Hero that Sprint is releasing.

[mattt33]

Just got of the phone with Rogers and this is the plan I got from them:

400 Week day minutes
Unlimited evenings and weekend from 6PM
100 Long Distance minutes
Unlimited incoming calls
Rogers2Rogers calls
Unlimited Send/receive text,pictures/video messages
500MB data
Call display
Visual voice mail

All together including all fees for $57.45+tax

Is the price for this type of plan any good?
Also doing iPhone upgrade to 32GB 3Gs for $275 no admin fee.It's alright plan there you've got.

As always almost any plan can be "better," but working with your voice price it's definitely decent.

[KrayZeeMofo]

My cousin signed up as a new customer on Saturday for the $50 (Ontario) student offer. I called retentions to see if we can get the $10 value pack and they said not until they hits 6 months. Has anyone been successful getting retentions to do anything just days after signing up?

actually, i think that is perhaps the best time to negotiate as you are able to cancel your phone and contract as long as its within 10(?) days or <30 mins of usage and still not have to pay any cancellation fees.

[shopper-X]

actually, i think that is perhaps the best time to negotiate as you are able to cancel your phone and contract as long as its within 10(?) days or <30 mins of usage and still not have to pay any cancellation fees.

That's the angle I used. I got transfered to Retentions and they rep said there is nothing they can do and to go ahead and cancel but before the 15 day/30 minute policy. I'll try again tomorrow.

[sjwong]

My wife's three year contract ended in August. Gave them a call today as I wanted see what they can do and the best they can do is:

250mins daytime
evenings and week-ends from 6p.m.

for $20.00 plus SAF

Previous plan was:

200mins
evenings and week-ends from 6p.m.
CID/Voicemail/R2R/125 Messages

for $39.45 plas SAF

They wouldn't even bother lowering the costs any of the above.

I think my wife will be cancelling in a couple of days.

[Ddragonwarrior]

i tried the 1-888 number but it just keeps directing me to the normal rogers line. How do u gets get to retention now

[mike84]

just say "cancel my phone", "retentions", "customer relations" or anything similar after calling *611 on your rogers phone or by using the 1-888 number when prompted

[CHINAdeals]

I suggest you call Rogers, and complain about it. The squeaky wheel gets the grease.

took about 3 weeks ish.. good to go.. new iphone is great.. and having data brings a whole new dimension to wireless phones ..

[wchengw]

i currently have an iphone 3gs with a retention plan $20 + $35 data value pack - $15 credit...is there a way i can make this into a family/couple plan by adding a new number and sharing this plan?

I looked into that in July/August thinking getting a data plan that can be shared btwn my gf and me. We are in a couple/family plan. They said they cannot just add a data plan to one line and shared by both. You will need to get the $90 family plan, which includes 1GB shared data.

[Jumpmank]

What is the most practical data amount needed for a blackberry? and how much will it run me?

[BaoPhan]

This is what I got. I hope it's a good deal

500 Weekday Minutes
Free after 6PM and weekends
Voicemail and CallerID included
2000 txt msgs
500 MB data plan

60 bucks after SAF and taxes

[bluevektor]

What is the most practical data amount needed for a blackberry? and how much will it run me?

This totally depends on you and your situation. If you are able to access Wi-Fi at home and at work/school, then you probably only need 150 MB ($15). If you're not on Wi-Fi most of the time then you will need a medium amount of data for checking email and whatnot; you should probably go with 500 MB ($25). And if you are practically never in a Wi-Fi area or plan to do tethering or lots of streaming of videos, then go with the 6 GB plan ($30 for a limited time only).

[tyco0301]

Hey guys, I'm back after 2 years.

My contracts coming up and my 8320 Curve is so busted. I need a new 8900 Curve. How much do you think retentions will sell it to me for?

[Ddragonwarrior]

Ok so i called retentions, and told them i wanted to cancel my service becuase i was not happy with it. And then they told me it would be 300 dollars, and it would be done in 30 days, and asked if i wanted to do it. They didn't offer any deals!

[ketchup]

Today I managed to get the following plan with rogers:

250 daytimes minutes
unlimited incoming
unlimited evenings/weekends from 8pm
2500 texts

for 32.00, SAF included, + taxes. Signed on the 3year and got the Sony Ericsson w760 for 29.99 regular 3year price.

Is this a good deal or should I cancel within the 15 day/30min policy and try to resign?

[shopper-X]

actually, i think that is perhaps the best time to negotiate as you are able to cancel your phone and contract as long as its within 10(?) days or <30 mins of usage and still not have to pay any cancellation fees.

So I called in today and got the $10 VP added but they removed the $5 text option and gave a $5 credit making it par. So in the end, 2250 more SMS, CID, and VM for the same price. Not bad, for now.

[craziecreampuff]

So I called in today and got the $10 VP added but they removed the $5 text option and gave a $5 credit making it par. So in the end, 2250 more SMS, CID, and VM for the same price. Not bad, for now.

did you already have a text or caller id credit before that? and did you call in to the regular customer line or did you call into the retention line?

[shopper-X]

did you already have a text or caller id credit before that? and did you call in to the regular customer line or did you call into the retention line?

My cousin is a brand new customer that signed up over the weekend for an in-market plan. The $5 for 250 SMS is an in-market offer. I told him not to use his phone until I can do something about the plan. All retentions would do right now is offer the $10 retentions VP with a $5 credit. In the end they pay the same but I'll have to wait six (more likely three) month before trying again as the first rep said.

Old:
MY 10 Student Plan w/500mb & 6pm
Unlimited incoming
250 SMS

New:
MY 10 Student Plan w/500mb & 6pm
Unlimited incoming
2500 SMS
CID
VM

[gdong]

what's the cheapest you people have been getting for the 6 gig plan? I currently have a $15 credit for the first 3 months and I'm thinking of ways for them to keep the credit.

[fulrach]

This is what I got. I hope it's a good deal

500 Weekday Minutes
Free after 6PM and weekends
Voicemail and CallerID included
2000 txt msgs
500 MB data plan

60 bucks after SAF and taxes

I think i got a similar deal:

500 Daytime Mins
Unlimited 6pm Eve/Weekends
100 Canadian LD Mins
Unlimited R2R
CID/ENH VM/Name Display
2500 txt msgs/ unl'td recieved
250 US txt msgs / unlt'd recieved
500mb data

works out to $62.45 after SAF and taxes

also doing a BB Bold upgrade for $224.99.

[Barker88]

what's the cheapest you people have been getting for the 6 gig plan? I currently have a $15 credit for the first 3 months and I'm thinking of ways for them to keep the credit.

I have the 6gb plan with a $10 data discount credit that they are giving me until 06/09/2012. So I'm getting it for $20 for the next 3 years

[Barker88]

My cousin is a brand new customer that signed up over the weekend for an in-market plan. The $5 for 250 SMS is an in-market offer. I told him not to use his phone until I can do something about the plan. All retentions would do right now is offer the $10 retentions VP with a $5 credit. In the end they pay the same but I'll have to wait six (more likely three) month before trying again as the first rep said.

Old:
MY 10 Student Plan w/500mb & 6pm
Unlimited incoming
250 SMS

New:
MY 10 Student Plan w/500mb & 6pm
Unlimited incoming
2500 SMS
CID
VM

By the looks of that plan, it seems like your cousin is trying to do the EXACT same thing I'm am trying to do for my GF. Is that the $50 Student Plan?

I want to get her the $50 Student Plan (200 WD mins, Unlimited Eve/WKNDS at 6pm, 500mb data, and MY10 Canada-wide) and get retentions to add some kind of cid/vm/texting to that plan at little or no cost.

Is this what you did? If so, how did you convince retentions to give a deal to a new customer (my gf would be a new customer too)

[gdong]

I have the 6gb plan with a $10 data discount credit that they are giving me until 06/09/2012. So I'm getting it for $20 for the next 3 years

what was your strategy to get them to give that to you? I'm thinking of calling them in 3 months and telling them I'll keep the data plan if they can keep or give me some sort of discount on it.

[Barker88]

what was your strategy to get them to give that to you? I'm thinking of calling them in 3 months and telling them I'll keep the data plan if they can keep or give me some sort of discount on it.

Umm, I didn't say too much about data to get that plan. Read post #24549 in this thread. I explained my conversation with retentions in that post. Basically I told him I wanted an Iphone and he said you'll need data for that and that's going to increase your monthly bill (I had made it clear that my main goal was to keep my bill down). So he told me that 500mb was $20 a month, but there was a $30 deal going on for 6gb. I told him "well that seems silly to take 500mb for $20 when it's only $10 more dollars for 6gb, but I just don't want to spend out the extra $10 a month, hmmmm I can't decide." Then he just offered the 6gb to me for $20. I didn't really push for it at all, it just kind of fell in my lap.

[MS MSP]

without reading a thousand pages, has anyone recently been able to get a new smartphone HUP without getting a data plan ?

Or is everyone just getting data, cancelling and paying the $100 penalty?

Thanks

[Barker88]

without reading a thousand pages, has anyone recently been able to get a new smartphone HUP without getting a data plan ?

Or is everyone just getting data, cancelling and paying the $100 penalty?

Thanks

As far as I know there are only 2 ways to get a smartphone without a data plan.

1) Cancel the data and pay the $100 fee for canceling.

2) Buy a phone privately and just put your old sim card in the new phone (ie, not changing the plan at all.)

#2 only works if your already have a phone and plan with rogers.

[Barker88]

on a side note: my friend got an iphone free from fido using his accumulated fido dollars and had no problems with getting them to have it without a data plan. no $100 fee or anything.

[cloud9x]

we have 3 wireless lines on rogers, 3 year customers etc.

this is what i got after like.. 5 or 6 calls (contract expired in october but i wanted to renew to a better plan ahead of time to save money overall)

1 yr contract

275 weekday minutes
unlimited e/w at 6 pm
unlimited incoming
cid

for $15. there's a partial(?) credit on SAF ($3 off) leftover from my old account (i think it's a corporate discount).

one line has unlimited texts for $10 added on to it.

can i do better?

[mike84]

Can't go wrong with a $15 plan

[tyco0301]

How much $ have you ppl been able to get retentions to give you the Black Berry Curve 8900 for?

[napoleon1769]

Is the data credit a specific credit or a generic one? I already have my generic credits maxed.

[CinnamonX]

Anyone waiting for an out of stock phone? Waiting for an BB8900 for about a week now :(

[shopper-X]

Anyone waiting for an out of stock phone? Waiting for an BB8900 for about a week now :(

I got my iPoop 3G S 16 GB which was OOS in about 1 1/2 weeks.

[egwk]

Got this yesterday:

iPhone 3GS 32GB White - $299 + $35 Activation Fee (on order, will ship probably next week, used my HUP)

Plan:
250 min
Unlimited Evenings/Weekends starting at 6pm
Voicemail/Call Display
2500 Text
6GB Data
$64 (SAF + Taxes included)

Basically, I was on the $10 Mega plan in the past and had 1year left on my contract. I was paying the standard $12 for the value pack, so what they did was offer my existing plan and took off $2 from the value pack (and gave me extra txting from 125 to 2500) and gave me 6GB data for the standard $30. I tried talking my way out of the activation fee, but I was unsuccessful.

I guess I am satisfied with the plan I got... Though I did read that some people were able to get the $30 6GB Data for $20 which I tried to get but failed...

[doesun]

How much $ have you ppl been able to get retentions to give you the Black Berry Curve 8900 for?

back in july, $225 with a $75 data credit over 3 months and $35 fee waived. but i understand the 8900 is going for about $200 now.

[doesun]

Is the data credit a specific credit or a generic one? I already have my generic credits maxed.

mine is split between $15 data and $10 generic

[Barker88]

Anyone waiting for an out of stock phone? Waiting for an BB8900 for about a week now :(

Got my Iphone 3gs about 30 minutes ago from ups. I ordered it from rogers on aug 22, so I waited 1 day shy of 3 weeks for it.

[Barker88]

I got my iPoop 3G S 16 GB which was OOS in about 1 1/2 weeks.

Hey Shopper, what do you think of your iphone so far? Impressed? Regrets? While waiting for mine to arrive I started reading about android phones and in particular, the Hero, which could be launched in October.

Started me thinking about holding off on making my phone decision right now. I mean, I've wanted an Iphone for about a year now, but the hero looks pretty great.

Check out this video http://intruders.tv/inqtv/2009/07/01/a-first-look-at-the-htc-hero/

Also, this one of the HTC Magic http://intruders.tv/inqtv/2009/06/05/htc-magic-uncut-demo/

I dunno, maybe it's just buyer's remorse....

[tyco0301]

back in july, $225 with a $75 data credit over 3 months and $35 fee waived. but i understand the 8900 is going for about $200 now.

Rogers is advertising $199 on a 3 year plan that any Joe can just walk in a sign up for. What's rententions offering that's above and beyond for old customers. I've been with them for 10 years and they seem to give jack to that.

Also, do you think they'll do $199 for a 2 year contract. I might be leaving the country due to work related reasons and want to have that flexibility.

[obzerver]

So I just called in a spoke with retentions. They offered me the following:
16gb IPhone 3GS $199

250 Daytime minutes
Unlimited evening and weekends at 6pm
Rogers 2 Rogers
Caller ID and Voicemail
Unlimited Texting
6GB Data
For $62.XX taxes in

Not sure how I can do any better. This was my second call in and they don't seem eager to move anymore. I would really like to get this down to about $50 ish taxes in. Any suggestions?

[ddhaaron]

Rogers 6GB data plan for $30 has been extended again to ongoing

After saying "cancel my cell phone" to the automated voice, I was transferred to customer service and then had to ask to speak to customer retentions and was told that was now called customer relations but was transferred.. So the department we are looking for is customer relations no longer called retentions but the plan is called a retention plan. go figure..

250 anytime
unlimited after 6pm
100 canadian long distance
unlimited incoming minutes
call display
enhanced voicemail
2500 outgoing text messages
unlimited incoming messages
Rogers to Rogers calling free
6gb dataplan
$50 + SAF 6.95 + 911 fee 0.50 + taxes
3 months local calling free

retention costing on the phone what was essentially the 3yr term or slightly lower pricing. would have been a 2yr term but now 3yr because of the desire for a smart phone. got the htc dream for $79 and no admin fee + $50 credit toward account.
did I miss anything? all features and credits are 3yr terms..

[Jonavin]

It's always been called the "Customer Relations Department". If you call it "retentions", it's a sign that you've been reading retention strategy threads on the "Internets".

[mike84]

it's always been called the "customer relations department". If you call it "retentions", it's a sign that you've been reading retention strategy threads on the "internets".

qftt ;)

[CatFrame]

Got my Iphone 3gs about 30 minutes ago from ups. I ordered it from rogers on aug 22, so I waited 1 day shy of 3 weeks for it.

I ordered mine around the same time and I got it 2 days ago.

=)

black 3Gs 16GB

So I just called in a spoke with retentions. They offered me the following:
16gb IPhone 3GS $199

250 Daytime minutes
Unlimited evening and weekends at 6pm
Rogers 2 Rogers
Caller ID and Voicemail
Unlimited Texting
6GB Data
For $62.XX taxes in

Not sure how I can do any better. This was my second call in and they don't seem eager to move anymore. I would really like to get this down to about $50 ish taxes in. Any suggestions?

for starters, if you don't use rogers to rogers that much, try to get it changed to unlimited incoming free of charge. there is a 5 dollar difference between the two, but they can exchange them.

secondly, if you change unlimiting texting to 2500, maybe you can get a $5 break there.

also, if you are willing to change your 6pm calling to 8pm, you can save another $5.

and lastly, if you ask for a $10 discount on the data, they may give it to you. or they may give you a $5 discount. I was able to get 6GBs for $5.

[helphelp911]

I was able to get 6GBs for $5.

WOW. 6Gbs for $5. i am paying $30 dolloars for it. Call rogers now

[obzerver]

I ordered mine around the same time and I got it 2 days ago.

=)

black 3Gs 16GB



for starters, if you don't use rogers to rogers that much, try to get it changed to unlimited incoming free of charge. there is a 5 dollar difference between the two, but they can exchange them.

secondly, if you change unlimiting texting to 2500, maybe you can get a $5 break there.

also, if you are willing to change your 6pm calling to 8pm, you can save another $5.

and lastly, if you ask for a $10 discount on the data, they may give it to you. or they may give you a $5 discount. I was able to get 6GBs for $5.

That's good info, thanks! I'll give those ideas a try on my next scheduled call :lol:

[illmatic1]

Hi I've been following this thread. I have a blackberry. First time I called retentions i received the 150MB data plan for $15. Then when I got the phone the data plan didn't work because the 150mb was not for blackberries, so then I called retentions and they said there is no 150MB plan for blackberries and they put me on the 50MB one for $15. How would you guys suggest about going about getting my 150MB plan back for $15 and make it work on my blackberry? Is there a way because I've seen people on here that have it?

[craziecreampuff]

i have read on this thread that there was a value pack that included

caller id
voicemail
2500 text msgs

but i confused, how much is this value pack for retentions customers? on the rogers website it says that this would cost $20 but would retentions be able to give it to us for $10 with a $10 credit?

[omgbbqpizza369]

I got the retentions value pack this morning; unfortunately without the $10 credit. I am on the $25 My5 plan, and I was wondering if the text messages I send to 'my5' count towards the 2500 texts in the plan; or does Rogers know to separate them?

[bluevektor]

I got the retentions value pack this morning; unfortunately without the $10 credit. I am on the $25 My5 plan, and I was wondering if the text messages I send to 'my5' count towards the 2500 texts in the plan; or does Rogers know to separate them?

My5 text messages should not count towards your total (at least in principle). I have not actually kept track to any degree. If you have 2500 texts though, that should be plenty to cover all your texting, unless you text A LOT.

In addition, I'm pretty sure the retentions value pack is just $10 flat. It is not $20-$10 credit. The value pack is not listed on the Rogers website.

[Narutard]

can you use a blackberry phone with a iphone data plan?

[ben_liu]

can you use a blackberry phone with a iphone data plan?

Nope, it has to be a BIS plan

[Cold-Steel]

Any thoughts on this deal?

250 daytime minutes
Unlimited evenings/weekends starting @ 6pm
Unlimited Incoming
Caller ID + Voicemail
2500 Sent TXT messages
Unlimited Received TXT messages

For $42 taxes in.

What do you guys think? Any chance I can do better?

[shopper-X]

Hey Shopper, what do you think of your iphone so far? Impressed? Regrets? While waiting for mine to arrive I started reading about android phones and in particular, the Hero, which could be launched in October.

Started me thinking about holding off on making my phone decision right now. I mean, I've wanted an Iphone for about a year now, but the hero looks pretty great.

Check out this video http://intruders.tv/inqtv/2009/07/01/a-first-look-at-the-htc-hero/

Also, this one of the HTC Magic http://intruders.tv/inqtv/2009/06/05/htc-magic-uncut-demo/

I dunno, maybe it's just buyer's remorse....

Still sealed, waiting for the next statement to make sure they got the promised price then re-selling it. :twisted:

I love my BB Bold 9000 and with the money I can get from the iPhone I can buy a new BB Bold 9700 (Onyx) when it comes out. I had a HUP offer for the iPhone on my account as they missed changing my account over to the 2 year HUP rule so I took advantage of it.

[bluevektor]

Any thoughts on this deal?

250 daytime minutes
Unlimited evenings/weekends starting @ 6pm
Unlimited Incoming
Caller ID + Voicemail
2500 Sent TXT messages
Unlimited Received TXT messages

For $42 taxes in.

What do you guys think? Any chance I can do better?

You could probably get a $5 or $10 credit to make it a little better, but it's a decent deal. It's probably a lot better compared to what you were paying. It may be tough to negotiate the credits, but worth a try :)

[superbpx]

Any thoughts on this deal?

250 daytime minutes
Unlimited evenings/weekends starting @ 6pm
Unlimited Incoming
Caller ID + Voicemail
2500 Sent TXT messages
Unlimited Received TXT messages

For $42 taxes in.

What do you guys think? Any chance I can do better?

I got this deal about a year or so ago with with the 6gb data. I'm eligible for an upgrade so I'm gonna wait until Onyx comes out but not re-up.

[lipbutter]

As far as I know there are only 2 ways to get a smartphone without a data plan.

1) Cancel the data and pay the $100 fee for canceling.

2) Buy a phone privately and just put your old sim card in the new phone (ie, not changing the plan at all.)

#2 only works if your already have a phone and plan with rogers.


Ok, so you're saying that I can do a HUP and get an iphone and then cancel the data plan and only have to pay an additional $100 for canceling?

I called rogers today about doing a HUP because my 3 year contract ended in August and was told that I was a 'level 5' customer. For some reason they won't let me get an LG Xenon if I only sign a 2 year contract. The guy told me I HAD to get a 3 year contract to get the LG Xenon at all because I'd be doing a HUP. There is no way around it. Doesn't that sound weird to you guys??

Anyways, he told me that I can get a 16gb iphone for $124 but I'd have to add on a $40 iphone data pack. Since I'm always on campus or somewhere where there is free wifi I just can't justify spending an additional $40/month. I asked about the 150mb plan for $15 but was told it doesn't exist.

[Starxin]

Any thoughts on this deal?

250 daytime minutes
Unlimited evenings/weekends starting @ 6pm
Unlimited Incoming
Caller ID + Voicemail
2500 Sent TXT messages
Unlimited Received TXT messages

For $42 taxes in.

What do you guys think? Any chance I can do better?

i got similar plan like you. but my plan is,

350 daytime minutes
MY5
Unlimited evenings/weekends starting @ 6pm
Unlimited Incoming
Caller ID + Voicemail
100 Canada LD
1000 Picture or Video Msgs.
10000 Sent/Unl.Received Txt

For $36 taxes in.

[bluevektor]

Ok, so you're saying that I can do a HUP and get an iphone and then cancel the data plan and only have to pay an additional $100 for canceling?

I called rogers today about doing a HUP because my 3 year contract ended in August and was told that I was a 'level 5' customer. For some reason they won't let me get an LG Xenon if I only sign a 2 year contract. The guy told me I HAD to get a 3 year contract to get the LG Xenon at all because I'd be doing a HUP. There is no way around it. Doesn't that sound weird to you guys??

Anyways, he told me that I can get a 16gb iphone for $124 but I'd have to add on a $40 iphone data pack. Since I'm always on campus or somewhere where there is free wifi I just can't justify spending an additional $40/month. I asked about the 150mb plan for $15 but was told it doesn't exist.

That's interesting that you were offered the 16gb iphone for that cheap. Even at Tier 5, you should get it for $174. I've never heard of them saying you have to get a certain add-on to get a particular hardware price.

And yes that is weird about the LG Xenon. They should be able to give it to you on a 2 year contract, but you would have to pay a bit more.

[mattt33]

That's interesting that you were offered the 16gb iphone for that cheap. Even at Tier 5, you should get it for $174. I've never heard of them saying you have to get a certain add-on to get a particular hardware price.

And yes that is weird about the LG Xenon. They should be able to give it to you on a 2 year contract, but you would have to pay a bit more.
I think the difference in pricing is because he's getting the iphone 3G (NOT iphone 3GS).

[lipbutter]

That's interesting that you were offered the 16gb iphone for that cheap. Even at Tier 5, you should get it for $174. I've never heard of them saying you have to get a certain add-on to get a particular hardware price.

And yes that is weird about the LG Xenon. They should be able to give it to you on a 2 year contract, but you would have to pay a bit more.

Maybe that rep was playing with me? Lol...this is kind of frustrating. I was really looking forward to the LG Xenon. They were willing to offer it for $54.99 with a $50 instant rebate if I signed a 3 year contract but I can't get it at all if I only want 2 years...New customers can sign for 2 yrs and still get the rebate.

Also, I'm not sure if the rep meant that I had to get the iphone value pack in order to get that price. It was just the data plan he mentioned and I never asked about any other plans for the iphone. When I asked about the 150 mb plan we were talking about a blackberry.

I wouldn't mind getting an iphone if the data plan wasn't so expensive. That value pack also includes a bunch of stuff we already have credits for so it doesn't make sense to me to get that value pack.

He was a regular rep, not one in customer relations. Is that why he never heard of the 150 mb plan for $15? Would that plan work with an iphone?

[CatFrame]

I got my Iphone in the mail 2 days ago. I had time to unpackage it today. but it says no service.

what do I need to do?

[bluevektor]

I got my Iphone in the mail 2 days ago. I had time to unpackage it today. but it says no service.

what do I need to do?

Did you put your SIM card in it?
If you did, how old is your sim card? If it's really old (3+ years), it may not work well with the Iphone. If you are a new customer, you will need to get your stuff activated at a Rogers store.

[Barker88]

I got my Iphone in the mail 2 days ago. I had time to unpackage it today. but it says no service.

what do I need to do?

did you sync it up with itunes? thats the first step

[iceman8]

I was just wondering if anyone had trouble cancelling their data plan for $100 after getting a HUP to an iphone 3gs. I have a friend who wants to get it without data. Can they cancel the data plan right after they get it too? or does Rogers have you wait a certain # of months before you can cancel?

[Chickenfryer]

i got similar plan like you. but my plan is,

350 daytime minutes
MY5
Unlimited evenings/weekends starting @ 6pm
Unlimited Incoming
Caller ID + Voicemail
100 Canada LD
1000 Picture or Video Msgs.
10000 Sent/Unl.Received Txt

For $36 taxes in.

Does this include System Access Fee and 9-1-1 Emergency Access Fee?

[niar]

This is what I was offered through retentions. Any thoughts?

250 dt
unlimited e/w at 6
100ld
2500/unlimited incoming text
caller id
voice mail
37.45+tax (SAF included in that price)

would I be able to get unlimited incoming, or somehow get more credits?

[Aznsilvrboy]

This is what I was offered through retentions. Any thoughts?

250 dt
unlimited e/w at 6
100ld
2500/unlimited incoming text
caller id
voice mail
37.45+tax (SAF included in that price)

would I be able to get unlimited incoming, or somehow get more credits?

I have everything you have +50 more day time minutes, 900 more long distance minutes and Rogers to Rogers and I pay $27.45 + tax.

[gazoo10]

I have everything you have +50 more day time minutes, 900 more long distance minutes and Rogers to Rogers and I pay $27.45 + tax.

I have all that plus:

Sep 02 - Oct 01

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.45
GST (#86239 5381) 1.12
PST 1.80

Total for Wireless: $25.37

[bluevektor]

I was just wondering if anyone had trouble cancelling their data plan for $100 after getting a HUP to an iphone 3gs. I have a friend who wants to get it without data. Can they cancel the data plan right after they get it too? or does Rogers have you wait a certain # of months before you can cancel?

You can cancel the data pretty much as soon as you have your phone. There is no minimum time period. It's more beneficial if you do it earlier as you won't be pro-rated for that days that you did have the data.

[Cold-Steel]

This is what I was offered through retentions. Any thoughts?

250 dt
unlimited e/w at 6
100ld
2500/unlimited incoming text
caller id
voice mail
37.45+tax (SAF included in that price)

would I be able to get unlimited incoming, or somehow get more credits?

That sounds exactly like what I was getting from them.

[fgrep15]

This is what I was offered through retentions. Any thoughts?

250 dt
unlimited e/w at 6
100ld
2500/unlimited incoming text
caller id
voice mail
37.45+tax (SAF included in that price)

would I be able to get unlimited incoming, or somehow get more credits?
This basically the exact same thing I got except I also got unlimited incoming and no LD.

250 Daytime
Unlimited Incoming
Unlimited E/W at 6
CID / VM / 2500 Text
37.45 + tax (SAF included in price)

I got this on two phones and I only extended for 2 years b/c I might be in the states two years from now, so I told the rep and he allowed me to do so

[ben_liu]

This basically the exact same thing I got except I also got unlimited incoming and no LD.

250 Daytime
Unlimited Incoming
Unlimited E/W at 6
CID / VM / 2500 Text
37.45 + tax (SAF included in price)

I got this on two phones and I only extended for 2 years b/c I might be in the states two years from now, so I told the rep and he allowed me to do so


I have the same plan, but $27.45 + tax (SAF included in price)

[arcticmonkeys3]

Ive been with rogers for 1.5 years and my current plan is:

my10 local
2500 text/unl income
100 daytime minutes + 150 bonus
caller id
voicemail

25$ + saf + tax = less than 37

is this a good deal?

[bahbuu]

I noticed that some of you guys got 6GB data (with iPhone) for $25 - $30

I was wondering if you guys know this is still the case because I asked retentions today and they said that the offer has been gone, and now you only get 1GB for $25 ... which is waaaaaaaaaaaaaaay too expensive in my opinion...

[Jonavin]

6GB is still good until the 15th. After that it's gone. If it's anything like last year it might come back next summer with a new iPhone promo.

However, the market is a bit different now. With 3 national (Bell, Telus, WIND) and several regional (DAVE, MTS, Videotron, etc..) HSPA networks launching in the next 2-12 months, if one of them offers some cheaper data plans, then Rogers will be pressured to match.

But as it stands, you have until Sept 15th to get in on the 6GB data.

[craziecreampuff]

I have all that plus:

Sep 02 - Oct 01

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.45
GST (#86239 5381) 1.12
PST 1.80

Total for Wireless: $25.37


how long have you had this retention plan?

[Aznsilvrboy]

I have all that plus:

Sep 02 - Oct 01

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.45
GST (#86239 5381) 1.12
PST 1.80

Total for Wireless: $25.37

That is actually the EXACT plan i'm trying to get. I'm just missing a $5 MSF credit, and unlimited incoming with credit. I failed at getting both over the last few calls.

[craziecreampuff]

what's a MSF credit?

[invisible]

250 Daytime Minutes $20.00
6PM Evenings and Weekends $5.00
500MB Data, Unlimited text/pic/video, Call display, Voicemail $30.00
1000 Canada-wide LD minutes - $5.00
MSF Data Discount -$10.00
MSF 6PM Evening Credit -$5.00
System Access Fee $6.95
911 Fee $0.50
= $52.45/month

[craziecreampuff]

6GB is still good until the 15th. After that it's gone. If it's anything like last year it might come back next summer with a new iPhone promo.

However, the market is a bit different now. With 3 national (Bell, Telus, WIND) and several regional (DAVE, MTS, Videotron, etc..) HSPA networks launching in the next 2-12 months, if one of them offers some cheaper data plans, then Rogers will be pressured to match.

But as it stands, you have until Sept 15th to get in on the 6GB data.


So if Bell, Telus and WIND gets HSPA networks up and running and we have the 6Gig data plan with Rogers, can we ask to get the same price that the competing companies are offering?

[Aznsilvrboy]

what's a MSF credit?

Monthly Service Fee credits (generic credits) that go towards your bill.

[craziecreampuff]

Monthly Service Fee credits (generic credits) that go towards your bill.

how do you go about getting that on your plan/getting the rep to give it to you?

[Jonavin]

So if Bell, Telus and WIND gets HSPA networks up and running and we have the 6Gig data plan with Rogers, can we ask to get the same price that the competing companies are offering?

It worked for a lot of people when Bell had that 600 minute/1GB plan for $45.

[Barker88]

So in an attempt to get my gf a deal with rogers (she's currently with Telus on a month-to-month plan), i went and added a second line to my account with a new phone. My plan was to get her the student plan (200 anytime, 500mb, my10 canada wide, unlim eve wknds 6pm) and then call retentions to see if they will add some sort of vm/cid/text package to the plan with a credit.

My plan for leverage to get this was to compare my 2 plans (my plan is a retentions plan that costs the same a month, but has WAY more features). I called on friday about an hour after activating the new phone and they wouldn't budge.

I'm going to use my 15 day/30 minute return window to try and see if I can pull this off and if I can't get the deal in that time frame then I am just going to return the phone and cancel the extra line on my account. If that's what ends up happening, I guess she will just resign with Telus and see what kind of deal she can get through them.

Has anyone done this successfully? Any tips on how I could swing this?

[niar]

how do you go about getting that on your plan/getting the rep to give it to you?

I am also curious how you do that.

[encrypter]

Hi All,

I currently am on the $20 smartphone VP which is uber expensive. I don't have a need for MMS so I'd like to drop down to the retention vp. I was on the phone with a customer service rep and inquired about value packs that only had text, CID, and VM. She was only mentioning the in market VP's. What's the best way to get the retention VP? I don't want to ask for retentions specifically.

[bluevektor]

Hi All,

I currently am on the $20 smartphone VP which is uber expensive. I don't have a need for MMS so I'd like to drop down to the retention vp. I was on the phone with a customer service rep and inquired about value packs that only had text, CID, and VM. She was only mentioning the in market VP's. What's the best way to get the retention VP? I don't want to ask for retentions specifically.

You're going to have to ask for retentions specifically because the normal CSRs can't give out the retentions VP. It's easy, just ask to be put through to "customer relations" and then talk to them about it.

[bluevektor]

Does anybody know the exact name for the "nation-wide unlimited incoming" feature? I really would like this, but I can't even get the rep to find it on their system. They swear it doesn't exist.

[diananas]

How successful have people been with getting a BB with a contract renewal with just a voice, and no data plan?

Edit: And also, do you think it's easier to renegotiate a family plan, or to split it up?

[bubble.tea]

..They swear it doesn't exist.

IT doesn't.

[bluevektor]

IT doesn't.

That's what I tend to think, but there's a few RFDers who claim to have it. It would be nice to see a copy of their bill...

[hoon]

how much is it?

[hoon]

That's what I tend to think, but there's a few RFDers who claim to have it. It would be nice to see a copy of their bill...

Did they say how much it was?

[hoon]

Just called again.

I got the guy to get rid of my 1000 long distance and give me 100 long distance for free. Given that i have nation-wide unlimited incoming i don't really need all that 1000 of LD.

So my plan is now this:

250 anytime mins
unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
unlimited nation-wide incoming calls
call display, voicemail,
Unlimited text
6gb data plan

$50 before tax and SAF
Total: $64.92 all in

+

16gb iphone 3gs for $199 and a waived activation fee

Am i good? or can i squeeze anymore?

Found someone with it.

[hrvatneah]

called in to rogers since my 2 year contract was up

First lady i spoke to was probably one of the worst and most annoying reps i have ever talked to, and she told me that iPhone 16gb 3gs would cost me $475, and that "there is no way any renewal customer can get it for 199, its only available for new customers", despite me telling her repeatedly that I know people who have gotten it for that price. So i hung up with her.

Called back, and talked to probably the nicest, most laid back rep ever, and easily the best rogers call I have ever had. Ended up with:

400 daytime mins
Early evenings and weekends at 6pm
1000 long distance mins
Rogers to Rogers
Unlimited Text, photo, and video msg'ing
Call Display, WhoCalled/Name Display
Enhanced Voicemail
500mb data

64.xx after taxes and SAF

Also got the 16gb 3gs for 199 with waived activation fee

I was pretty happy with all of this, so I accepted. I put my name on a waiting list for a iPhone last week from wireless wave, and it came in the same day as I talked to retentions, so I went into the store right after dealing with them and had the phone set up and going within 30 minutes of negotiations..first smartphone and it's sweet!

[charger99]

They could knock at least $10 more off your total bill. I got this:

250 anytime mins
Unlimited early evenings & weekends (6pm - 7am)
100 long distance mins
Unlimited nation-wide incoming calls
Call display
Voicemail
Unlimited text messaging
6gb data plan

$50 before tax & System Access Fee

Total: $64.92 a month

and I've seen a lot of other people getting that same deal for that price. Try calling once more and ask them if there is anything they could do to shave off a few more dollars.

Hey thanks. I got a similar plan. I've been w/ Rogers for probably 5 years now, note that my contract already expired. I got a 3gs 32gb for 299, activation waived and my plan was similar to this one above, details below.

250 anytime
unlimited even starting at 6
unlimited incoming
Rogers 2 rogers
CID, VMail(basic)
1000 pic/video & txt msg
100 ld
6 gig data
saf & 911 fee + tax ==> Total = $64.91

I tried calling just for an upgrade and the best was 84$ + taxes....I called back a few times, then told them I was considering cancelling if I don't get exactly what my friend is getting (64.91) and I gave her the details of the plan. The rep was super nice. I asked if I had long distance, she said no but she could throw in the 100 LD for free or pay extra for 1000 minutes.

[charger99]

By the way, I believe the 6gb data for 30$ ends today. On the 15th, it will be 1gb for 30$.

[celica00]

called in to rogers since my 2 year contract was up

First lady i spoke to was probably one of the worst and most annoying reps i have ever talked to, and she told me that iPhone 16gb 3gs would cost me $475, and that "there is no way any renewal customer can get it for 199, its only available for new customers", despite me telling her repeatedly that I know people who have gotten it for that price. So i hung up with her.

Called back, and talked to probably the nicest, most laid back rep ever, and easily the best rogers call I have ever had. Ended up with:

400 daytime mins
Early evenings and weekends at 6pm
1000 long distance mins
Rogers to Rogers
Unlimited Text, photo, and video msg'ing
Call Display, WhoCalled/Name Display
Enhanced Voicemail
500mb data

64.xx after taxes and SAF

Also got the 16gb 3gs for 199 with waived activation fee

I was pretty happy with all of this, so I accepted. I put my name on a waiting list for a iPhone last week from wireless wave, and it came in the same day as I talked to retentions, so I went into the store right after dealing with them and had the phone set up and going within 30 minutes of negotiations..first smartphone and it's sweet!


Your plan is almost exactly what I am looking for. (including the phone) Did you call to cancel? I am a new customer, I called the other day and for less than you have it was close to $90. Any suggestions or contacts? Thanks!!!

[Jonavin]

Found someone with it.

But that's not a print of the bill or online features list. I'd like to know what that "unlimited nation-wide incoming" actually looks like on a bill or what the code for it is online (View Source from your browser will reveal the code).

[fgrep15]

I have the same plan, but $27.45 + tax (SAF included in price)
I was trying to get it for $27.45, but the rep wouldn't budge and give me anything more. He told me there were no more credits he could give me.

[shoppingkart]

I have a question. Is the retention department only deals with cell phone customers or is it possible to negotiate for the rogers rocket stick for internet? Thanks

[setell]

I got a question for you guys. I got a old plan where this is what I got for $25+ SAF + fees:

250 daytime minutes with unlimited evenings @6pm
1000 R2R
unlimited weekend long distance within canada
100 LD minutes (got it when I renewed this Jan '09)
$15 value pack (CID, VM, text, browsing)
$15 credit

My question is, ever since I renewed in Jan they have been charging me for the long distance that the 100 LD should cover every single month. So I call back every month to reverse those charges. Well today the billings rep just told me that since I got both unlimited long distance within Canada AND the 100 LD minutes that I have to take one off or else the charges will stay from today onwards! She said I had to pick between the unlimited weekend or the 100LD minutes as I can't have both! Can they do that? Wouldn't the guy at retentions tell me it's not possible to have both when I renewed in Jan?

[dorko]

I got a question for you guys. I got a old plan where this is what I got for $25+ SAF + fees:

250 daytime minutes with unlimited evenings @6pm
1000 R2R
unlimited weekend long distance within canada
100 LD minutes (got it when I renewed this Jan '09)
$15 value pack (CID, VM, text, browsing)
$15 credit

My question is, ever since I renewed in Jan they have been charging me for the long distance that the 100 LD should cover every single month. So I call back every month to reverse those charges. Well today the billings rep just told me that since I got both unlimited long distance within Canada AND the 100 LD minutes that I have to take one off or else the charges will stay from today onwards! She said I had to pick between the unlimited weekend or the 100LD minutes as I can't have both! Can they do that? Wouldn't the guy at retentions tell me it's not possible to have both when I renewed in Jan?

Try to get the 1000 anytime LD (must be used according to your DT minutes) instead of the weekend LD. Both are 5$ so it shouldn't be a problem.

[4kids]

Dear xxx,

We value your business and are committed to .............You have been receiving a 10% Better Choice Bundles discount for bundling all of your rogers services and agreeing to a 2-year term commitment. Your 2-year term is now coming to an end. To continue saving, renew your bundle by re-enrolling in the Better Choice Bundles discount program...

Do you need to keep eveything for 2-years ?

[Pavel]

This may be old news, but the direct retentions number of 888-936-7283 is no longer direct. You'll be automatically rerouted to a regular CSR.

[snowpea]

Is this a good plan? I just renewed my plan for 3 yrs, and upgraded to an iPhone 3GS.

350 Daytime minutes
100 Long distance minutes
6pm evenings/weekends.
Unlimited text/picture/video messaging
Visual voicemail
CID
500MB + first 2 months unlimited data

For $57.45 + tax.

I tried hard to get R2R, but the rep wouldn't budge. I've agreed to this, mostly because I don't want to be on hold again for 35 min before even speaking to someone.

[Pavel]

You may find you'll need more than 500 MB for your iPhone.

[Redsun_ty]

This may be old news, but the direct retentions number of 888-936-7283 is no longer direct. You'll be automatically rerouted to a regular CSR.

do we have a new number for them? or you just have to ask for rogers rentention?

[Pro]

By the way, I believe the 6gb data for 30$ ends today. On the 15th, it will be 1gb for 30$.

The early Iphone HUP and 6GB data plan deals both end tomorrow.

This may be old news, but the direct retentions number of 888-936-7283 is no longer direct. You'll be automatically rerouted to a regular CSR.

I usually call *611 and say "cancel my phone" and I think it still sends to a regular CSR. Is there another number that's direct to customer relations?

Is this a good plan? I just renewed my plan for 3 yrs, and upgraded to an iPhone 3GS.

350 Daytime minutes
100 Long distance minutes
6pm evenings/weekends.
Unlimited text/picture/video messaging
Visual voicemail
CID
500MB + first 2 months unlimited data

For $57.45 + tax.

I tried hard to get R2R, but the rep wouldn't budge. I've agreed to this, mostly because I don't want to be on hold again for 35 min before even speaking to someone.

Seems pretty good, but you should try to get the 6GB data.
How much did you get the Iphone 3GS for?

[daproph]

You may find you'll need more than 500 MB for your iPhone.

It really depends. I have 150MB on mine and don't even go over 100 MB. It's more than enough for maps, beejive (msn) , email and facebook. If you plan on watching videos or streaming radio, then you might need something like a gig of data

[Pavel]

do we have a new number for them? or you just have to ask for rogers rentention?
Nope....and we're not going to either. Blame it on the RFD effect?

It really depends. I have 150MB on mine and don't even go over 100 MB. It's more than enough for maps, beejive (msn) , email and facebook. If you plan on watching videos or streaming radio, then you might need something like a gig of data
It also depends on how large your Google or other email attachments are. If you JB your iPhone and use Skype you'll be in for a shocker. RSS I found sucks up a lot and the iPhone in general, consumes the most bandwidth of any smartphone out there. Basically, if you use your iPhone to 80% of it's potential, you're going to go over 500 MB and 1 GB isn't going to cut it. But tjhat topics been beaten to death many times.

[hrvatneah]

Your plan is almost exactly what I am looking for. (including the phone) Did you call to cancel? I am a new customer, I called the other day and for less than you have it was close to $90. Any suggestions or contacts? Thanks!!!

When I called, I just told the rep that I was speaking to someone in retentions about some billing issues, and said that I was going to renew my contract, so she sent me through. Once I got to retentions, I just told the guy straight up that my gf and I are now both out of contracts, looking to both get smartphones, and wondering what they were able to offer us on top of our previous retention deal, which was already pretty good.
He basically whipped up a plan that was pretty good price wise, but was similar to what I had before minus the data. So I asked for more daytime, unlimited txt'ing, etc and he gave it to us, plus waived activation.

I was actually expecting to go in negotiating to the bitter end, but it was actually the easiest call and whatever we asked for the guy was happy to give it or the best he could do, and it felt pretty genuine. I think I just got lucky with the guy, but like I said, the first lady was not budging on anything at all, so it really is luck of the draw and perhaps you just haven't gotten that right person yet! GL! :D

Still thinking of calling in to cancel the data though....

[Pavel]

I was actually expecting to go in negotiating to the bitter end, but it was actually the easiest call and whatever we asked for the guy was happy to give it or the best he could do, and it felt pretty genuine. I think I just got lucky with the guy, but like I said, the first lady was not budging on anything at all, so it really is luck of the draw and perhaps you just haven't gotten that right person yet! GL! :D
Maybe we should have an "Art of Negotiations" thread on RFD on how to get what you want. :)

[CinnamonX]

Anyone still waiting for a back ordered phone other than the iPhone? Anyone know what's going on with warehouse/devices/system? I keep on getting the run around...it's back ordered, it's in stock, updating system...it's so frustrating!!! (waiting for BB8900)

[bubble.tea]

...since I got both unlimited long distance within Canada AND the 100 LD minutes that I have to take one off or else the charges will stay from today onwards!......Wouldn't the guy at retentions tell me it's not possible to have both when I renewed in Jan?
The rep is simply pulling a scare tactic on you. Don't accept so easily. Make them offer you a solution.

Ultimately though-This IS correct. There's clear reports of conflicting LD pkgs on hofo & rfd. You'll need to choose one or the other. Which is more important to you? 100ld? or unlim wkends? Not sure if there's a solution.

and no...the rep is not the quintessential ld expert-for all intents and purposes is oblivious of the mistake he did.

[kishan kanha]

The direct # for Customer relations a.k.a. retentions is 1-866-438-4195

[teknoluv]

How successful have people been with getting a BB with a contract renewal with just a voice, and no data plan?

Edit: And also, do you think it's easier to renegotiate a family plan, or to split it up?
I was about to ask the same question. Does anybody hava any idea on this (renewal + Blackberry + voice/data + family plan)?

[blazerzr2]

Well, thanks to this thread and people posting their retention deals, I was able to get a pretty good deal yesterday.

These are the details:

250 Anytime mins
Unlimited Nationwide Incoming Calls
Rogers to Rogers
Early Evenings and Weekends (starting at 6pm)
100 LD minutes
Call Display
Voicemail
Unlimited Text Messaging
6GB Data plan

...all for $50 + SAF + 911 + Taxes... comes out to under $65/month.

I'm a happy camper!

Also, got the black 16GB Iphone 3G for $99 and no other fees whatsoever.

Not a bad deal at all. Happy I got in on the 6GB data plan before it disappeared today.

Thanks all for this great thread!

[megalab]

Hey thanks. I got a similar plan. I've been w/ Rogers for probably 5 years now, note that my contract already expired. I got a 3gs 32gb for 299, activation waived and my plan was similar to this one above, details below.

250 anytime
unlimited even starting at 6
unlimited incoming
Rogers 2 rogers
CID, VMail(basic)
1000 pic/video & txt msg
100 ld
6 gig data
saf & 911 fee + tax ==> Total = $64.91




Hi - i'm new to the forum but thanks to many of you for the helpful tips i've gotten in the past - particulary regarding Rogers.

My contract is up and i'm thinking of getting an iPhone. I called Rogers Customer Relations and this is what they offered me:

250 anytime min
unlimited eve and weekend after 6
unlimited incoming
2500 sent and unlimited incoming text message
CID and Basic Voicemail
100 min long distance
6 GB data plan
$55.00 plus SYS ACCESS and 911 = $70.57 tax in.

I got the inspiration for the plan from the posts quoted here - they won't really budge. Am I getting a deal or is this package pretty standard? Is it possible to get a little more out of Rogers?

Any help is appreciated. Thanks.

[blazerzr2]

Hi - i'm new to the forum but thanks to many of you for the helpful tips i've gotten in the past - particulary regarding Rogers.

My contract is up and i'm thinking of getting an iPhone. I called Rogers Customer Relations and this is what they offered me:

250 anytime min
unlimited eve and weekend after 6
unlimited incoming
2500 sent and unlimited incoming text message
CID and Basic Voicemail
100 min long distance
6 GB data plan
$55.00 plus SYS ACCESS and 911 = $70.57 tax in.

I got the inspiration for the plan from the posts quoted here - they won't really budge. Am I getting a deal or is this package pretty standard? Is it possible to get a little more out of Rogers?

Any help is appreciated. Thanks.

That's pretty much the same as my plan above your post. You can probably squeeze $5 more from them and get it for $50 and have them give you unlimited texting if 2500 is not enough.

Good luck

[tor_forsale]

Thanks for this number,

just called and person picked up the phone right away , no music even

btw, does not work for me , did nt get what i wanted though,

trying to add a phone / make a family plan ( add a new phone line ) and want to get what i have on my existsing account i have 20$ plan with 35$ credits , paying 31 including tax & saf, i wants to pay same for another phone, but they wont give me anything for new line,



The direct # for Customer relations a.k.a. retentions is 1-866-438-4195

[amIE]

Can anyone give me any tips on how I could bring down my current monthly price? It comes to $72.XX after taxes/fees.

I get:
200 mins day
U/L eve/wknd (early 6pm)
U/L incoming
(part of the $45 voicemail and data plan they had promo in Feb2009)
Credit: 6pm early evening charge since student
Add: $13 Value Pack (125 text msg, voicemail, CID, who called)
+SAF+911
= $72.XX

I started in Feb 2009 and so I'm only 7 months in and have a whopping 29 months left. I tried talking to retentions a number of times but they said they cannot offer me anything since I"m on contract and told me if I'm not happy then pay the cancellation fee ($500) and leave :(

HELP please anyone?? I'm looking to cut my monthly cost and increase text msgs. I'd like to keep unlimited incoming calls since it doesn't it's offered anymore..

Thanks in advance!!
amie

[stratux]

is this a good deal for the blackberry curve

300 minutes
Free evenings and weekends from 6pm
Caller id
Voicemail
Personal Email on BB
Unlimited Text Messages
Unltd Picture or Video Msgs

$ 37.50 + 6.95 + Tax

Blackberry Curve 8900 new one $199

[setell]

The rep is simply pulling a scare tactic on you. Don't accept so easily. Make them offer you a solution.

Ultimately though-This IS correct. There's clear reports of conflicting LD pkgs on hofo & rfd. You'll need to choose one or the other. Which is more important to you? 100ld? or unlim wkends? Not sure if there's a solution.

and no...the rep is not the quintessential ld expert-for all intents and purposes is oblivious of the mistake he did.

I knew bubble.tea will come and explain things to me :D

'sigh' dang...I guess I'll give have to give one up. I'm really upset though how the rep basically gave me a ultimateum last night. I'm going to call Rogers again tonight and get them to give me the 1000 LD if I trade it with unlimited weekends + 100LD. If they don't agree to that then I will be mighty piss and take all my business elsewhere (5 cell plans!). If they can't give me a bit of a break for being a long time customer 6+ years then they got serious issues. Plus after seeing some of the plans posted here it's making me feel my plan suck!!!!>:(

[Barker88]

Off topic (kinda...)

hey new (or old) iPhone owners, get the game geoDefense from the app store! One the most fun and addicting game I've played in years.

[diananas]

How successful have people been calling in for an account under another person's/their parent's name? I.e. posing as them.

It's such a hassle to get them to call in and add me to the list of authorized people, esp. with their broken English. :(

[MobileMuck]

How successful have people been calling in for an account under another person's/their parent's name? I.e. posing as them.

It's such a hassle to get them to call in and add me to the list of authorized people, esp. with their broken English. :(

I'm not sure that "broken english" is good enough a reason to justify fraudulent impersonation of another person who will end up being contractually bound by your actions.

If having someone else in charge of your account is such a hassle to you, consider getting an account in your own name which you can change as you desire (and for which you can pay the bill).

[bluevektor]

How successful have people been calling in for an account under another person's/their parent's name? I.e. posing as them.

It's such a hassle to get them to call in and add me to the list of authorized people, esp. with their broken English. :(

Worked fine for me many times. Just make sure you have all of the appropriate information (date of birth, full name and postal code).

[kutie1205]

how much do u guys think i can get the blackberry bold for?
there telling me $250. i've been with rogers for 6 years... do u think they can go lower on it?

[shopper-X]

how much do u guys think i can get the blackberry bold for?
there telling me $250. i've been with rogers for 6 years... do u think they can go lower on it?

Don't forget the $50 Mail-in rebate that seems to work even if the rep tells you they applied it to the price they offer you.
(look at my sig :arrowd: for details)

[papaborat]

how much do u guys think i can get the blackberry bold for?
there telling me $250. i've been with rogers for 6 years... do u think they can go lower on it?

I got mine for $200. Then I submitted the $50 MIR per shopper-x advice and received that as well within a week to my account.

[kutie1205]

I got mine for $200. Then I submitted the $50 MIR per shopper-x advice and received that as well within a week to my account.

was this recently?

[shopper-X]

I got mine for $200. Then I submitted the $50 MIR per shopper-x advice and received that as well within a week to my account.

Glad to hear my signature helped.

[ahbitheman]

Well, thanks to this thread and people posting their retention deals, I was able to get a pretty good deal yesterday.

These are the details:

250 Anytime mins
Unlimited Nationwide Incoming Calls
Rogers to Rogers
Early Evenings and Weekends (starting at 6pm)
100 LD minutes
Call Display
Voicemail
Unlimited Text Messaging
6GB Data plan

...all for $50 + SAF + 911 + Taxes... comes out to under $65/month.

I'm a happy camper!

Also, got the black 16GB Iphone 3G for $99 and no other fees whatsoever.

Not a bad deal at all. Happy I got in on the 6GB data plan before it disappeared today.

Thanks all for this great thread!

Nice deal. Im sure ppl may have mentioned it but before I was posting how you couldnt get the 6pm early evening credit as a student if u had a retention plan. Well I talked to a rep and if your retention plan only recently started in the summer, you're eligible. In fact, there was an error on my plan and I get 5pm early evening calling for free lol! I really hope I dont get audited or something soon as I have like 7 credits on my plan now. Also was able to add the 15% bundle discount too finally

Plan

250 WD
Unlimited calling at 5 pm (credited)
Unlimited incoming (credited)
Caller ID (credited)
Voicemail (credited)
6 gb
Unlimited text (credited)
100 long distance (free)
SAF (credited)
plus a 5 dollar credit just on the number every month

If im doing the math right using the 15% just on the 20 dollar 250 WD, I think my total comes up to $48.03 a month total with all fees and tax!

Will need to confirm this again on next bill as I just added 5pm and 15% yesterday

[mattt33]

Can one get the 'student early evening' added on to their account from a regular customer service rep, or must it only be through customer relations?

thanks

[tyco0301]

Don't forget the $50 Mail-in rebate that seems to work even if the rep tells you they applied it to the price they offer you.
(look at my sig :arrowd: for details)


Do I have to ask them for the rebate card or can I just download the page from the link on your signature heading?

Also, I called retentions about giving me a hardware upgrade and all their quoting is $199 for a 3 year plan with a Curve? Isn't that what anyone can get with a 3 year contract? What's the point of an existing customer upgrading then? Has anyone gotten any good offers with the 8900 Blackberry Curve?

[dpolites]

Do I have to ask them for the rebate card or can I just download the page from the link on your signature heading?

Also, I called retentions about giving me a hardware upgrade and all their quoting is $199 for a 3 year plan with a Curve? Isn't that what anyone can get with a 3 year contract? What's the point of an existing customer upgrading then? Has anyone gotten any good offers with the 8900 Blackberry Curve?

Normally the best price an existing customer can get is the new customer price for a phone as it is subsidized heavily. If you can get new customer price that is a good deal already. Occasionally you can get a little less than new customer price if you are already off contract.

[casey5]

Ya, i agree..i have the $15 value pack..its great..i think the unlimited data browsing just means that you can't download stuff...oh and with the msn, why do you have to manually refresh it to see new messages?..i dont?O_O?

For those who have this $15 value pack, do you get charged for data usage if you access Mobile Mail through Rogers Mall? I'm getting conflicting info from their technical support and billing departments, who keep bouncing my calls from one to the other.

[papaborat]

was this recently?

Yup, in July. The rep did not even mention anything about a rebate (nor was I really aware there existed a HUP rebate). I just printed out shopper-x's PDF, filled it out and submitted it.

[shopper-X]

Do I have to ask them for the rebate card or can I just download the page from the link on your signature heading?

Also, I called retentions about giving me a hardware upgrade and all their quoting is $199 for a 3 year plan with a Curve? Isn't that what anyone can get with a 3 year contract? What's the point of an existing customer upgrading then? Has anyone gotten any good offers with the 8900 Blackberry Curve?

Print the PDF link in my signature. It downloads directly from Rogers.

Normally the best price an existing customer can get is the new customer price for a phone as it is subsidized heavily. If you can get new customer price that is a good deal already. Occasionally you can get a little less than new customer price if you are already off contract.

New customer is the best HUP price to get, other then getting a discount which you need to be tier 4 or 5 for. Search this thread for "Tier" to learn more.

[kokinos]

Well I've been with rogers since 2001, no hardware upgrade in the last 4 years, two lines and spend over $100 a month usually since I do a bit of roaming in the US.

I need a plan along these lines and was curious what I should pay for it...
500-700 weekday
1000 Canadian Long Distance
1 or 6 gb data
VM, CID
Evenings/Weekends 6pm
Bonus: US long distance minutes
Line two I think is currently on a share plan and it is used under 100 mins a month

I'd also like to upgrade both phones since we haven't in a while.

I looked through the thread but all the plans I saw had less daytime minutes.

[JamieO]

How do ppl get SAF credited?? Is it part of a corporate deal or is it something you just ask for, ie by comparing to Koodo or something?

[4zim]

How do ppl get SAF credited?? Is it part of a corporate deal or is it something you just ask for, ie by comparing to Koodo or something?


i said i was going to switch to a company without SAF and the rep credited it for a year. she was super helpful though, unlike most reps.

[charger99]

Hi - i'm new to the forum but thanks to many of you for the helpful tips i've gotten in the past - particulary regarding Rogers.

My contract is up and i'm thinking of getting an iPhone. I called Rogers Customer Relations and this is what they offered me:

250 anytime min
unlimited eve and weekend after 6
unlimited incoming
2500 sent and unlimited incoming text message
CID and Basic Voicemail
100 min long distance
6 GB data plan
$55.00 plus SYS ACCESS and 911 = $70.57 tax in.

I got the inspiration for the plan from the posts quoted here - they won't really budge. Am I getting a deal or is this package pretty standard? Is it possible to get a little more out of Rogers?

Any help is appreciated. Thanks.


Same thing happened to me but I would not accept until she (the rep) got the price with taxes to 64.91 and she ended-up finding an extra 5$ credit. You have to keep trying. However, now that the dataplan has changed, you might not be able to get better than what you have. I believe the original price for a package similar to the ones above is close to 84$ without taxes.

[ahbitheman]

Can one get the 'student early evening' added on to their account from a regular customer service rep, or must it only be through customer relations?

thanks

I had a retention rep put it in the notes cuz customer service at the rogers store were being hard to deal with. Had to go to the store and just show them student ID and they finished off the deal. Reps on the phone cant simply add it anymore as there were issues with ppl giving fake student numbers and such. At least thats what the rep told me last night. It was still super easy and it showed on my account immediately

[mattt33]

I had a retention rep put it in the notes cuz customer service at the rogers store were being hard to deal with. Had to go to the store and just show them student ID and they finished off the deal. Reps on the phone cant simply add it anymore as there were issues with ppl giving fake student numbers and such. At least thats what the rep told me last night. It was still super easy and it showed on my account immediatelyHmm so you're saying it's just as good/easy to go into a store and have someone there give you the student credit (after showing them your student ID) rather than going through customer relations?

Or does relations not even do it, unless you're able to provide physical evidence of the ID?

[JamieO]

I had a retention rep put it in the notes cuz customer service at the rogers store were being hard to deal with. Had to go to the store and just show them student ID and they finished off the deal. Reps on the phone cant simply add it anymore as there were issues with ppl giving fake student numbers and such. At least thats what the rep told me last night. It was still super easy and it showed on my account immediately

I was wondering if you got the early evening option with a $5 credit applied or if you just got the student discount (which I think is a $7 credit) on the retention plans?

[ahbitheman]

Hmm so you're saying it's just as good/easy to go into a store and have someone there give you the student credit (after showing them your student ID) rather than going through customer relations?

Or does relations not even do it, unless you're able to provide physical evidence of the ID?

The retention rep added the code to the account but could not complete it as they needed to see physical evidence that your a student. I completed the step at the store. If I was you I'd recommend to call in to retention and ask them to start the process and such. When I did that I ended up getting 5pm early evening for free instead of the regular 6!

[ahbitheman]

I was wondering if you got the early evening option with a $5 credit applied or if you just got the student discount (which I think is a $7 credit) on the retention plans?

I got lucky and got 5pm instead of the regular 6 credited. It was under the student discount thing.

[IceQue]

Nice deal. Im sure ppl may have mentioned it but before I was posting how you couldnt get the 6pm early evening credit as a student if u had a retention plan. Well I talked to a rep and if your retention plan only recently started in the summer, you're eligible. In fact, there was an error on my plan and I get 5pm early evening calling for free lol! I really hope I dont get audited or something soon as I have like 7 credits on my plan now. Also was able to add the 15% bundle discount too finally

Plan

250 WD
Unlimited calling at 5 pm (credited)
Unlimited incoming (credited)
Caller ID (credited)
Voicemail (credited)
6 gb
Unlimited text (credited)
100 long distance (free)
SAF (credited)
plus a 5 dollar credit just on the number every month

If im doing the math right using the 15% just on the 20 dollar 250 WD, I think my total comes up to $48.03 a month total with all fees and tax!

Will need to confirm this again on next bill as I just added 5pm and 15% yesterday

Good plan I have the basically the same plan as you except my is about $5 more, and I also have 1000cdn LD and Rogers to Rogers, free after 5pm and the $35 iphone pack instead of the 6gb plan.

[Cold-Steel]

So I ended up accepting this:

250 daytime mins
Unlimited Evenings/Weekends Starting @ 6pm
Unlimited Incoming
Caller ID/Voicemail/Display
2500 Sent Txt Messages
Unlimited Received Txt Messages

All for $42 including SAF and taxes.

They wouldn't budge on anything and I ended up renewing on a 3 year contract.

What do you guys think?

[JamieO]

So I ended up accepting this:

250 daytime mins
Unlimited Evenings/Weekends Starting @ 6pm
Unlimited Incoming
Caller ID/Voicemail/Display
2500 Sent Txt Messages
Unlimited Received Txt Messages

All for $42 including SAF and taxes.

They wouldn't budge on anything and I ended up renewing on a 3 year contract.

What do you guys think?

It's not too great...I have a similar plan and it costs me 27 before taxes, might want to negotiate some more

[Cold-Steel]

It's not too great...I have a similar plan and it costs me 27 before taxes, might want to negotiate some more

I don't know what to ask for.

They keep saying that's the best they can do for me. I ask them if I have any credits which can help lower my price and they say no.

They tell me this is a special plan, etc etc.

Any advice guys? They won't budge and I don't know what to ask for.

[helphelp911]

I don't know what to ask for.

They keep saying that's the best they can do for me. I ask them if I have any credits which can help lower my price and they say no.

They tell me this is a special plan, etc etc.

Any advice guys? They won't budge and I don't know what to ask for.


i have same plan as you and paying the same amount. i keep asking him to give me 5 or 10 credit but no go

i haven't signed it yet. i want to see if i can lower the price.
>:(

[JamieO]

i have same plan as you and paying the same amount. i keep asking him to give me 5 or 10 credit but no go

i haven't signed it yet. i want to see if i can lower the price.
>:(

You guys might be getting charged $10 for unlimited incoming. I have R2R instead but it's free and 375 min instead of 250, also free

[helphelp911]

You guys might be getting charged $10 for unlimited incoming. I have R2R instead but it's free and 375 min instead of 250, also free

No, i got $10 unlmited incoming credit. So it is free

[evo_x]

agreed to this plan...

300 min DT + 25min anytime
U/L evening@6 / Weekends
U/L Incoming
R2R
6gig plan
2500 txt/ enhanced VM / Caller ID/ Name display
100 LD
=
$45 + SAF + 911 + tax = $55.07

anyway i could make this cheaper? also asked to add 1000LD for the extra 5 dollar but they say it doesn't exist...

[drhorrible]

I got lucky and got 5pm instead of the regular 6 credited. It was under the student discount thing.

I too got the 5PM evenings credited (8PM before). My plan is now

500 anytime, 100 LD
e/w at 5PM
unlimited incoming
retention value pack
6GB data

50+SAF+911+taxes.

[drhorrible]

anyway i could make this cheaper? also asked to add 1000LD for the extra 5 dollar but they say it doesn't exist...

this is hot, I'd take it. you can always try adding the LD minutes with another rep later.

[Jonavin]

agreed to this plan...

300 min DT + 25min anytime
U/L evening@6 / Weekends
U/L Incoming
R2R
6gig plan
2500 txt/ enhanced VM / Caller ID/ Name display
100 LD
=
$45 + SAF + 911 + tax = $55.07

anyway i could make this cheaper? also asked to add 1000LD for the extra 5 dollar but they say it doesn't exist...

Very hot. The 1000LD minutes does exists. Just complain about the local calling area shrinking. There's a new code for the 1000LD so the rep may not be lying, just not informed of the new codes and couldn't find the old one. Just politely ask them to look harder. Just make sure it's Anytime minutes and not weekend LD.

[pato17]

I signed a 3-year contract for this plan:

voice ($25+system+tax) - 250 daytime, unlimited e/w @ 6, caller ID, unlimited incoming, Rogers 2 Rogers
data ($25+tax)

+HUP to iPhone 16GB 3G[S] for $174+tax

I thought that the HUP for the 16GB 3GS was 199, so I was pleasantly suprised.

I'm planning on terminating the data plan - the CSR said I can cancel after two months. Has anyone had trouble terminating their data? And was the CSR lying (I've heard that you can cancel right away)?

[nevy12]

I was wonderi

[mattt33]

I signed a 3-year contract for this plan:

voice ($25+system+tax) - 250 daytime, unlimited e/w @ 6, caller ID, unlimited incoming, Rogers 2 Rogers
data ($25+tax)

+HUP to iPhone 16GB 3G[S] for $174+tax

I thought that the HUP for the 16GB 3GS was 199, so I was pleasantly suprised.

I'm planning on terminating the data plan - the CSR said I can cancel after two months. Has anyone had trouble terminating their data? And was the CSR lying (I've heard that you can cancel right away)?Yes, you can cancel the data portion now - no need to wait 2 months.

[nevy12]

I was wondering right now i hav my10 local and 100ld if i switch to my10 canada wide will i lose the 100ld...?

[pato17]

why did she tell me I'd have to wait 2 months? hmm...I hope that they don't charge back the discount I got on the phone.

maybe I should wait until the phone is actually mailed to me? what do you think?

Yes, you can cancel the data portion now - no need to wait 2 months.

[ForbiddenX]

Hey guys I just added my5 onto my account for $5, is there any other way I could get it lower than that?

Right now this is what my plan looks like

17.50 EPP
200mins
E/W 6
35 Data VP
500mb
unlimted text
caller id voice mail
$5 my5

total $57.50 + SAF + TAX

getting close to the $70 a month area :S I've been with rogers for about 6-7months now

[awong26]

First of all thx for the tips OP. This is what I got.

250 Daytime Mins
Unlimited Evenings/Weekends Starting @ 6pm
Unlimited Incoming
Rogers 2 Rogers
Caller ID/Voicemail/Display
2500 Sent Txt Messages
Unlimited Received Txt Messages
Unlimited Voice/Txt 3 Months with 3-yr contract

$27.50 tax included.

[bfr]

I ordered the magic through customer relations Aug 28. Still not shipped! Seriously annoying me. I've been trying to cancel the order and get it in store instead, but they are denying that I have the ability to do this while keeping the retentions deal I have negotiated. Any advice?

[shopper-X]

I was wondering right now i hav my10 local and 100ld if i switch to my10 canada wide will i lose the 100ld...?

From what I read and seen, yes. The reason I was given and other was that you can not have 2 long distance plans on your account.

MY 5 (or 10) Canada Wide is a long distance plan in essence and so is the 100 (or even 1000) LD minutes. Both can not co-exist together cause the billing system can not separate the two.

[bluevektor]

From what I read and seen, yes. The reason I was given and other was that you can not have 2 long distance plans on your account.

MY 5 (or 10) Canada Wide is a long distance plan in essence and so is the 100 (or even 1000) LD minutes. Both can not co-exist together cause the billing system can not separate the two.

Yes I have been told this as I tried to get My5 Canada-wide PLUS 100 LD min because they were going to be free. But I've been told by 4+ reps that it's not possible. That being said, I have a family friend who swears she has both. I have yet to see her account to prove that though. It would make sense to me that they can't co-exist because it would get kind of complicated.

[Danv]

45$ (it's the student plan from last year)
450 minutes
Unlimited Incoming
Unlimited EV/WK(@7)
MY10 Can-wide

12$
CID/VM/125TXT

7$
SAF/911

64$+tx (approx 72.32$)

My cousin have this plan... Do you think there a way to lower it a little bit ? We have family members in Alberta so the Canada Wide is a must but now she might need some US minutes also what could be the best way to keep it low? She's at 1 year from a 3-year contract. She need more txt also but I have already think about the 10$VP with 2500TXT so we're okay that way.. now wondering for more minutes DT and US.

[Free Willy]

Sort of off-topic, but I can't wait to cancel my contract in November. I really hope Wind won't let me down.

[mushy_eyes]

45$ (it's the student plan from last year)
450 minutes
Unlimited Incoming
Unlimited EV/WK(@7)
MY10 Can-wide

12$
CID/VM/125TXT

7$
SAF/911

64$+tx (approx 72.32$)

My cousin have this plan... Do you think there a way to lower it a little bit ? We have family members in Alberta so the Canada Wide is a must but now she might need some US minutes also what could be the best way to keep it low? She's at 1 year from a 3-year contract. She need more txt also but I have already think about the 10$VP with 2500TXT so we're okay that way.. now wondering for more minutes DT and US.

I have the same plan too, except I got the $15 value pack, and I got them to give me a $10 credit/month for 3 yrs. Didn't she get a $5 credit for the value pack?

[mattt33]

why did she tell me I'd have to wait 2 months? hmm...I hope that they don't charge back the discount I got on the phone.

maybe I should wait until the phone is actually mailed to me? what do you think?Do you know if the phone is actually shipped out yet? Based on the terms, it shouldn't matter whether you wait for the phone before canceling the data as long as you pay the $100 fee. If you want to play it safe then you can wait until you know the one is on its way...otherwise you are just paying extra for the data for the months you have it, until you actually take it off.

[drhorrible]

Very hot.

To elaborate, my rule of thumb is that (at least for plans including data) a plan with $25 in credits is moderately hot, a plan with $30 of credits is hot, and a plan with $35+ in credits is very hot. There are other factors, of course -- $35 in credits is only so so if you have credits for CID and VM separately, and if you have like 400 bonus minutes in addition to $25 in credits it's very hot, but it's a decent rule of thumb I think. He has $35 in credits, and 75 bonus minutes. It's definitely hot and you can't get much better.

(by comparison, my plan, posted immediately above his, has $27 in credits and 250 bonus minutes, changed from a plan with $30 in credits and 150 bonus minutes. I'd rather have my plan even though it has less credits, but ymmv)

[casey5]

I have the same plan too, except I got the $15 value pack, and I got them to give me a $10 credit/month for 3 yrs. Didn't she get a $5 credit for the value pack?

Sorry, off-topic, but how do you access Mobile Mail? Through Rogers Mall? I'm assuming your $15 value pack comes with unlimited browsing.

[CH612]

After following this popular thread for a while, I negotiated with the retention for a looong time and finally agreed on this deal yesterday (3yr terms):

150 mins + 100 mins bonus
WN (8 pm)/WE
CF/VM/CID
125 text
6GB data

1st year -- $41.5 + tax (no SAF) = ~$47
2nd and 3rd year - $41.5 + SAF + tax = ~$54


+ iPhone 3Gs (16Gb) at $199 + tax

Initially, I thought the deal will waive my SAF for ALL three yrs. However, when I called back, it was not the case. I talked to two reps and they refused to waive the SAF for the other two years due to Roger's policy... This upsets me :(

Anything suggestion?

Also, Can I negotiate for a change the data plan (e.g. 500 MB) after 1-yr of contract to lower the cost? Any consequence in changing the contracted plan?

THX!

[noob777]

Hey guys, I've been with rogers since 2002 and now i've come to realize my plan is pretty crappy, but i don't know which section or how to approach negotiating so hopefully i can get some advice from you guys, Thanks!


Heres my plan:
250/unlimited eve/wkds plan - $20.00
Savings: Monthly Plan Credit - (-$10.00)
Savings: Better choice bundles 10% disc - (-$1.00)
Call forwarding/transfer - $3.00
Savings: Digital Call Display Credit - ($3.00)
*Communicate Value Package - $12.00
6pm unlimited evenings - $5.00
Rogers to Rogers - $5.00
Savings: Rogers to rogers - (-$5.00)
Canadian LD Anytime Option - $5.00
911 emergency access fee - $0.50
System Access Fee - $6.95

Comes up to $38.45 w/o taxes

*communicate value pack comes with voicemail, call display, name display, 125 sent text messages

[bestknightmare]

my 3 year plan ends this oct. and i'll lose the $5 credit from before (current plan cost me $37 inclusive)

250 min
6pm unlimited
R2R
100 Canadian minutes
+addon $5 texting
Caller ID


another failed attempt to get a better plan
said cancel my phone at machine, transfered me to some department (they didnt say it was CxR)...when i was talking to the lady, she said i was already on a previous retention plan and nothing they've got can beat it. from her tone, she seem to be only able to offer me fixed plans and didnt allow me to customize anything.


my request:
credit one of SAF or $5 text plan (deniedx2)
and a hardware upgrade to HTC magic (denied b/c cannot have it without data plan apparently)



can i just tell CxR to keep whatever I had before? was it a good deal?

[hatabilly0204]

i am in a middle of contract and it ends next yr aronud feb
but i kinda want to get an iphone, can i talk to the CRS and get a retention data plan on phone?

and wut kinda of retention data plan were u guys able to get for a iphone?

right now my plan is:
250 day time
6pm to 9 am U/L night and weekend
free CID
no SAF

total $25 + tax /month

[lanslord]

It's pretty good.

After following this popular thread for a while, I negotiated with the retention for a looong time and finally agreed on this deal yesterday (3yr terms):

150 mins + 100 mins bonus
WN (8 pm)/WE
CF/VM/CID
125 text
6GB data

1st year -- $41.5 + tax (no SAF) = ~$47
2nd and 3rd year - $41.5 + SAF + tax = ~$54


+ iPhone 3Gs (16Gb) at $199 + tax

Initially, I thought the deal will waive my SAF for ALL three yrs. However, when I called back, it was not the case. I talked to two reps and they refused to waive the SAF for the other two years due to Roger's policy... This upsets me :(

Anything suggestion?

Also, Can I negotiate for a change the data plan (e.g. 500 MB) after 1-yr of contract to lower the cost? Any consequence in changing the contracted plan?

THX!

[bluevektor]

Hey guys, I've been with rogers since 2002 and now i've come to realize my plan is pretty crappy, but i don't know which section or how to approach negotiating so hopefully i can get some advice from you guys, Thanks!


Heres my plan:
250/unlimited eve/wkds plan - $20.00
Savings: Monthly Plan Credit - (-$10.00)
Savings: Better choice bundles 10% disc - (-$1.00)
Call forwarding/transfer - $3.00
Savings: Digital Call Display Credit - ($3.00)
*Communicate Value Package - $12.00
6pm unlimited evenings - $5.00
Rogers to Rogers - $5.00
Savings: Rogers to rogers - (-$5.00)
Canadian LD Anytime Option - $5.00
911 emergency access fee - $0.50
System Access Fee - $6.95

Comes up to $38.45 w/o taxes

*communicate value pack comes with voicemail, call display, name display, 125 sent text messages

Your plan doesn't seem that bad to me. It looks like you're already on a retentions plan. I would suggest you switch your communications package to the retentions VP (CID/VM/2500 text) for $10 rather than the $12 you're paying for less features. Other than that, you could try to get maybe another $5 monthly credit.

[azerone]

So I got a student contract for 1 year - for 25$ that has the 1000 text msgs and eve/wknds from 6 .. but they didn't give me the evening/weekend at 6 because I only did a 1 year contract ... so is there anyway i can call retention and get them to give me early evenings at 6 like they promised on the flyer?

and if so , how would i approach this situation? what do I tell them?

[narcosis219]

If you have an in-market plan (which I think you do) just call regular customer service and give them your student ID, they will be able to add it for you.

[azerone]

If you have an in-market plan (which I think you do) just call regular customer service and give them your student ID, they will be able to add it for you.

but the rogers guy that i got it from said they don't offer the 6PM early calling in 1 year contracts -- do you think he's lying?

[horco]

If you have an in-market plan (which I think you do) just call regular customer service and give them your student ID, they will be able to add it for you.

I called rogers and they wouldn't add it for me as I have a retentions plan. I just recently renewed in August as well.

How are you guys getting it added?

Just heading in to a rogers plus store?

[azerone]

just talked to a retentions rep - had to argue quite a bit to get what i actually wanted .. after about half an hour of hold I got them to give me the following

200 daytime minutes
Free after 6PM (M to F)
Weekends Free
Unlimited Text
CID

~$36 all in (including SAF, tax etc)

and also I didn't have to sign up a 3 year contract - they gave it to me for 1 year.

[drhorrible]

I called rogers and they wouldn't add it for me as I have a retentions plan. I just recently renewed in August as well.

How are you guys getting it added?

Just heading in to a rogers plus store?

Renewed in June, got it added yesterday. I just called in to retentions (via the direct number posted a few pages ago -- many thanks to the guy who posted it!), the girl agreed to do it right away, she couldn't add the proper credit because I had a retention plan, so she just added a monthly plan credit of the appropriate amount.

[charger99]

I just got my iphone tonight. :D:D:D
I called all the 30 stores in Ottawa and they were all out of them. I actually got it at the apple store (by appointments only - you can access their appointments reservation via their website).
Cheers

[mushy_eyes]

Sorry, off-topic, but how do you access Mobile Mail? Through Rogers Mall? I'm assuming your $15 value pack comes with unlimited browsing.

Yep, it comes with unlimited browsing. I just go to the Rogers Mall on my phone, then the "Email/IM" button, then to Hotmail, Yahoo, or Gmail. I've never tried the Mobile Mail though...

[casey5]

Yep, it comes with unlimited browsing. I just go to the Rogers Mall on my phone, then the "Email/IM" button, then to Hotmail, Yahoo, or Gmail. I've never tried the Mobile Mail though...

Thanks, which phone are you using?

[dorko]

but the rogers guy that i got it from said they don't offer the 6PM early calling in 1 year contracts -- do you think he's lying?

+5$ (they offered it to me)
unless you have a nice rep who's gonna give you a credit for it (if you haven't maxed out)

[bestknightmare]

anyone know how good is rogers giving out new retention plans to customers who are ALREADY in a retention plans?

I don't seem to have any luck in getting or even renewing my current retention plan.

my plan ends this month and i'll be back to regular cost

[ayumon]

anyone know how good is rogers giving out new retention plans to customers who are ALREADY in a retention plans?

I don't seem to have any luck in getting or even renewing my current retention plan.

my plan ends this month and i'll be back to regular cost

is this actually true?
how do they determine the regular cost? is it everything you have minus all those credits they are giving? like like 15 to 20 dollars extra?

[bestknightmare]

is this actually true?
how do they determine the regular cost? is it everything you have minus all those credits they are giving? like like 15 to 20 dollars extra?

from the CxR rep, all credits will be removed and some addons that were originally given to us for free (without credits) will be charged, such as R2R.


also, is there any way of knowing if we have been black listed in the CxR department?

[grucam]

I just got retention as well, what do you guys think of this?

400 minutes/month
my5 nationwide
caller id, vm
2500 txts/unlimited incoming txt
unlimited evenings and weekends @9pm
Rogers network calling
1 yr contract

36$ all taxes and fees in.

Do you think i can still get better?

[bestknightmare]

I just got retention as well, what do you guys think of this?

400 minutes/month
my5 nationwide
caller id, vm
2500 txts/unlimited incoming txt
unlimited evenings and weekends @9pm
Rogers network calling
1 yr contract

36$ all taxes and fees in.

Do you think i can still get better?

I'd say it looks amazing. the R2R and my5national compensate for your unlimited at 9pm. and 1 year contract is also great

[yangger]

did anyone here manage to downgrade data plan from 3-year 500mb/$25 contract to 150mb/$15 without paying $100 ECF.

[mypassword]

So you phone Rogers to cancel your plan move to another provider but retentions offer you more services for the same money. The offer is great and you won't have to go through the pain of moving the account. If you agree to a 3 year term they will throw in the kitchen sink. The agreement on the phone supposedly constitutes a contract.

Then you start to get the bills (the ones you need a degree in B.S. to understand). You have lost some of the old features you had and the bill is 20% higher than your old bill. You call and go through the futility of explaining only to get "I can't help you with that. Let me transfer you". This is what they tell you

Oh - your credits exceed your plan cost and we don't allow a discount of over 50%
If this account were audited other credits would be removed
The original representative should never have offered this
We can add a package to the plan to cover the services you have lost for x$

When you explain that you were under the impression that a contract was a contract they tell you that they are not making any money from this plan and you should be happy to pay the extra costs.
Is there any way out of this? - probably not without a lot of time and frustration expended so you will grind your teeth and curse them but they know they have you locked in for another 3 years.

So remember - what you got on the phone is often not what you get.

[whabs]

Let me not agree with you with on that.

[gaga123]

So you phone Rogers to cancel your plan move to another provider but retentions offer you more services for the same money. The offer is great and you won't have to go through the pain of moving the account. If you agree to a 3 year term they will throw in the kitchen sink. The agreement on the phone supposedly constitutes a contract.

Then you start to get the bills (the ones you need a degree in B.S. to understand). You have lost some of the old features you had and the bill is 20% higher than your old bill. You call and go through the futility of explaining only to get "I can't help you with that. Let me transfer you". This is what they tell you

Oh - your credits exceed your plan cost and we don't allow a discount of over 50%
If this account were audited other credits would be removed
The original representative should never have offered this
We can add a package to the plan to cover the services you have lost for x$

When you explain that you were under the impression that a contract was a contract they tell you that they are not making any money from this plan and you should be happy to pay the extra costs.
Is there any way out of this? - probably not without a lot of time and frustration expended so you will grind your teeth and curse them but they know they have you locked in for another 3 years.

So remember - what you got on the phone is often not what you get.


That is what happened to me today. I've renewed the contract in Jun 09, and I've been calling every month to get the extra $5 credit that I was supposed to get in my plan. For the months of June, July and Aug, the sales rep have adjusted my invoice and credited it back to my account. However, I called today regarding the Sep invoice and now they are saying that they can't give me the $5 credit because my credits exceeded my plan cost and told me that "the original representative should never have offered this to me and made a mistake"..."the billing system doesn't work that way"..."we didn't expect u to call every mth to get the credit adjusted" - total BS! She said I can cancel the contract with no penalties if I don't like it. But Rogers is the one who cannot hold the contract and breaking the contract with me - they should PAY me penalty fees. Is there any way I can get the extra $5 credit that I was supposed to get? HELP :(

My plan is:
250/unlim eve/wkds $20
monthly plan 3 yr credit ($10)
monthly plan 3 yr credit ($5)
$5 data discount ($5)
BB data value pack $35
6pm early eve. $5
R2R $5
R2R ($5)
911 fee $0.50
SAF $6.95
Total $47.54 + taxes

But I was quoted $42.54 before

I know an extra $5/mth is not ALOT..but I just feel cheated :(

[dmak]

the general credits cannot exceed your MSF ($20 for you), that is why the system keeps rejecting it. you can however get a features credited, so ask for that in place of a general credit. it might work

[downwithto]

has anybody recently done a hup for a blackberry or iphone without a data plan. i just finished my 3 year plan and talked to a csr and they wouldnt budge giving me smartphone at a reasonable deal; 574.99 a bold are you kidding me wtf.

[bestknightmare]

has anybody recently done a hup for a blackberry or iphone without a data plan. i just finished my 3 year plan and talked to a csr and they wouldnt budge giving me smartphone at a reasonable deal; 574.99 a bold are you kidding me wtf.

exact same situation, they wouldnt budge

[cmr140]

I just got retention as well, what do you guys think of this?

400 minutes/month
my5 nationwide
caller id, vm
2500 txts/unlimited incoming txt
unlimited evenings and weekends @9pm
Rogers network calling
1 yr contract

36$ all taxes and fees in.

Do you think i can still get better?


This is exactly what I need how long have you been with rogers and is this for a 3 year renewal?
Thanks!

[teknoluv]

has anybody recently done a hup for a blackberry or iphone without a data plan. i just finished my 3 year plan and talked to a csr and they wouldnt budge giving me smartphone at a reasonable deal; 574.99 a bold are you kidding me wtf.
Try do your HUP ONLINE.

[mojojojo911]

After several weeks of calling rogers, i was fed up with the bs i asked them to change my cell phone numbers (since i have 2 accounts - account X and Account y). I asked the Rep to take the number from Account X and move it over to Account Y making my account X free.

After a 15 minute discussion as to why im doing this etc. She changed my account numbers. To be positive she told me to call back so i can do w.e i want with Account X.

An hour late i call back asking to renew account X. The new Rep says that the account has been deactivated and therefore you wont be able to renew it. Meaning i'll have to start off as a new customer.

After awhile of arguing. I gave up. Didnt bother to cal back since im apparenlty now a new customer - even though i have an account there and the mistake was the Rogers Reps.

So im posting here to ask everyone out there if there is a hot deal on Rogers BB plans? I want to get a BB but i dont want to start off as a fresh user. If there is any advice please post. I told rogers that the REP screwed up and what not but apparenlty my words were rubbish.

If anyone has experienced the same problem please tell me how you resolved it. Thank you.

Mojo

[luckyking]

i have 4 cell phones with rogers on a standard retention plan(250 mins. R2R, 6pm eve. ....$22.50 + taxes) All i want to do is add a 5th phone to the plan, the 4th phone was added around a year ago, and straight onto my existing rentention plan.
BUT after calling countless amount off times this week CR won't budge and says, the phone has to be on a regular plan for min. 6 mths before being able to go onto a rentention plan.They have now documented it onto my file!!!..
I then spoke to a guy who said i could get the student plan(the 5th phones for my 16 year old)$25.00 for :150 Min. MY10 ,6pm Eve./wkend,1sy month free and waive the act. fee. I told him to document that and call me back the nx day so i could tell him which phone my son wanted.
BUT of course he didn't phone back and when i did, they told my that plan doesn't exist!!!...can i argue more on this
Anyone got any ideas on what i can do...
Basically, want i really want to do is add the 5th phone onto my rentention plan, or get a decent deal for a new phone/plan.

[go_habs]

SEPT my two free hd box's are over any ideas on how to bundle a cell phone in with all cable service internet and should i try Home phone?? Thanks in advance :D

[hugejazz]

Just called in and was offered:

250 minutes
Unlimited E+W @ 8pm
Unlimited Incoming
Unlimited Rogers to Rogers
Caller ID
100 Long Distance
100 Text
For $23 + SAF + Tax

And,
10% off for 12 months
$5 off for 3 months

[toko1088]

Guys, I need help on getting a better plan. I'm getting a iPhone 3GS 16GB from Rogers and will trade for other phone once I receive it, the 3GS is currently on back order. Rogers REP told me to call them back when the phone arrive so they can activate my new plan, which means I still bargain w/ them and change the plan before anything settles.

The REP is very polite so I didn't give her a hard time... the plan that she offered me was...

250 Daytime + 50 Bonus
Unlimited E+W starting @ 6p.m
R2R (Free)
500MB Data
Caller ID/ Visual Voicemail/
Unlimited TXT/ Unlimited Picture/Video Msg

$65+SAF+911+Tax = $81.87.

I just check on Rogers website and saw a $15 Value Pack which incl. "Unlimited Mobile Browsing Plan", I was wondering if that's the same as data plan? What should I say to knock down the price, I see some of you have similar plan for like $60 and lower, any tips?

[Rob76]

Guys, I need help on getting a better plan. I'm getting a iPhone 3GS 16GB from Rogers and will trade for other phone once I receive it, the 3GS is currently on back order. Rogers REP told me to call them back when the phone arrive so they can activate my new plan, which means I still bargain w/ them and change the plan before anything settles.

The REP is very polite so I didn't give her a hard time... the plan that she offered me was...

250 Daytime + 50 Bonus
Unlimited E+W starting @ 6p.m
R2R (Free)
500MB Data
Caller ID/ Visual Voicemail/
Unlimited TXT/ Unlimited Picture/Video Msg

$65+SAF+911+Tax = $81.87.

I just check on Rogers website and saw a $15 Value Pack which incl. "Unlimited Mobile Browsing Plan", I was wondering if that's the same as data plan? What should I say to knock down the price, I see some of you have similar plan for like $60 and lower, any tips?

I have the same plan as yours except I don't have R2R and my VM is Enhanced instead of Visual (I have a BB Bold, not an iPhone) and I pay $47 including taxes, fees etc.... and it's not a retention plan. I've only been with Rogers for a year. My plan was based on the EPP ($17.50) with bonus minutes and a $10 MSF credit. I think if you've been with Rogers for a while and your contract is up, or almost up, I would guess you can easily get a better plan than mine.

[tigger03]

Guys, I need help on getting a better plan. I'm getting a iPhone 3GS 16GB from Rogers and will trade for other phone once I receive it, the 3GS is currently on back order. Rogers REP told me to call them back when the phone arrive so they can activate my new plan, which means I still bargain w/ them and change the plan before anything settles.

The REP is very polite so I didn't give her a hard time... the plan that she offered me was...

250 Daytime + 50 Bonus
Unlimited E+W starting @ 6p.m
R2R (Free)
500MB Data
Caller ID/ Visual Voicemail/
Unlimited TXT/ Unlimited Picture/Video Msg

$65+SAF+911+Tax = $81.87.

I just check on Rogers website and saw a $15 Value Pack which incl. "Unlimited Mobile Browsing Plan", I was wondering if that's the same as data plan? What should I say to knock down the price, I see some of you have similar plan for like $60 and lower, any tips?

Bad plan. I've been with Rogers for 3 months and I have the same plan as you for $45+fees, EXCEPT that mine is 200 mins (instead of 300), unltd network calling (instead of R2R), regular voicemail, 2500 text, no picture/video messaging. I also got 100 Cdn LD mins. To simplify it, this will be easier on your eyes :lol: :

- 200 mins
- eve/wknds after 6
- 100 Cdn LD mins
- unlimited network calling
- VM, CID, 2500 txt msgs
- 500 MB data

Total: $45+all the other stuff = $60 taxes in.

However, are you a BRAND NEW customer or an existing one with YEARS on?

[arcticmonkeys3]

HI ive been with rogers for 1.5 years and i just wanted to know if this is a good plan

100 min + 150 bonus minutes
my10 local
2500 text, Voicemail, caller id
unlimted weekend/evening
6pm early

for 36 dollars after tax and SAF

[bluevektor]

HI ive been with rogers for 1.5 years and i just wanted to know if this is a good plan

100 min + 150 bonus minutes
my10 local
2500 text, Voicemail, caller id
unlimted weekend/evening
6pm early

for 36 dollars after tax and SAF

That seems like a very respectable plan. Lots of people would be happy paying $36 for all that minus the my10 local. You could see if they'll add R2R and/or 100 LD for free.

[ice8]

I am with Fido atm but looking to get iPhone with rogers. Should i call them up first asking for a plan like that or should i first sign a contract and then negotiate?

[toko1088]

I have the same plan as yours except I don't have R2R and my VM is Enhanced instead of Visual (I have a BB Bold, not an iPhone) and I pay $47 including taxes, fees etc.... and it's not a retention plan. I've only been with Rogers for a year. My plan was based on the EPP ($17.50) with bonus minutes and a $10 MSF credit. I think if you've been with Rogers for a while and your contract is up, or almost up, I would guess you can easily get a better plan than mine.



- 200 mins
- eve/wknds after 6
- 100 Cdn LD mins
- unlimited network calling
- VM, CID, 2500 txt msgs
- 500 MB data

Total: $45+all the other stuff = $60 taxes in.

However, are you a BRAND NEW customer or an existing one with YEARS on?

I've been with Rogers for like.... 10 years? Currently I'm 3 or 5 months away from the past "3-yrs" contract.

[Stylz68]

How does this plan rate?

I just got off the phone and upgraded my current plan & phone (previously a sony w810i) to a BB Curve 8900 for 199.99.

Plan is:
200 weekday
unlimited eve & wknd @ 6pm
unlimited txt
1000 LD
Caller ID, Voicemail
500 mb data plan

57 (includes SAF & 911) + tax

[jtcb]

My contract is up this month. Any idea what I might be able to get? Bell has some features that interest me like no SAF, 2 yr contract instead of three, B2B.

My current Rogers plan:

$20 + SAF + 911 + tax
250 weekdays
free weekends and after 8pm
CID
Voicemail

[clipz2099]

If i wanted to get a HUP iphone 3G(old one) about how much would it cost? my contract does end at end of the year, and i read something about tier, but don't quite understand it.

I'm in Toronto, and my friend got Iphone 3G for about $75 at Pacific Mall.
Don't know if i could get a lower price through retentions. Anyone know?

[elusiveflip]

Anyone have any word of any deals by rogers for their Cell Phone plans or the iPhone 3GS 16gb? I was offered only 25$ off the 199 3-year contract, which I didn't think was very much, and the plan I'm currently looking at is the 90$ family shared voice and data plan.

[ahbitheman]

Bad plan. I've been with Rogers for 3 months and I have the same plan as you for $45+fees, EXCEPT that mine is 200 mins (instead of 300), unltd network calling (instead of R2R), regular voicemail, 2500 text, no picture/video messaging. I also got 100 Cdn LD mins. To simplify it, this will be easier on your eyes :lol: :

- 200 mins
- eve/wknds after 6
- 100 Cdn LD mins
- unlimited network calling
- VM, CID, 2500 txt msgs
- 500 MB data

Total: $45+all the other stuff = $60 taxes in.

However, are you a BRAND NEW customer or an existing one with YEARS on?

how does unlimited network calling work?? I don't get how they even offer it. Woulnt that make daytime minutes obsolete as everyone is on a network. Unless it's just Rogers and Fido calling.

[ben_liu]

how does unlimited network calling work?? I don't get how they even offer it. Woulnt that make daytime minutes obsolete as everyone is on a network. Unless it's just Rogers and Fido calling.

Yes, network calling is Rogers to Rogers/Fido. Anything apart from those two counts towards the weekday minutes.

[905fcuk]

Just got my plan updated.. talked to a really sweet girl from BC and she hooked me up =P Plan is as follows:

200 Daytime Minutes
Unlimited E/W starting @ 6
Unlimited Incoming
My5 Local
R2R
Campus Calling
100 LD Minutes
2500 Text Messages
& CID

Total - $22.45 before taxes... $25.36 after B]

[Eeric]

So you phone Rogers to cancel your plan move to another provider but retentions offer you more services for the same money. The offer is great and you won't have to go through the pain of moving the account. If you agree to a 3 year term they will throw in the kitchen sink. The agreement on the phone supposedly constitutes a contract.

Then you start to get the bills (the ones you need a degree in B.S. to understand). You have lost some of the old features you had and the bill is 20% higher than your old bill. You call and go through the futility of explaining only to get "I can't help you with that. Let me transfer you". This is what they tell you

Oh - your credits exceed your plan cost and we don't allow a discount of over 50%
If this account were audited other credits would be removed
The original representative should never have offered this
We can add a package to the plan to cover the services you have lost for x$

When you explain that you were under the impression that a contract was a contract they tell you that they are not making any money from this plan and you should be happy to pay the extra costs.
Is there any way out of this? - probably not without a lot of time and frustration expended so you will grind your teeth and curse them but they know they have you locked in for another 3 years.

So remember - what you got on the phone is often not what you get.

this is nothing new

tips:
- record your call with them (according to people on this and other forums it is perfectly legal as long as one of the calling parties is aware of it)
- before you "agree" tell them to note it all on your account and you will call back to confirm, then call back and have another rep read it all back to you

[raskal]

Just got my plan updated.. talked to a really sweet girl from BC and she hooked me up =P Plan is as follows:

200 Daytime Minutes
Unlimited E/W starting @ 6
Unlimited Incoming
My5 Local
R2R
Campus Calling
100 LD Minutes
2500 Text Messages
& CID

Total - $22.45 before taxes... $25.36 after B]

that's a sweet plan
no VM though?

and what is "campus calling"?

[Lawler]

Hi,

Does anyone know if we can still get the 6GB data for $30?

[S150PM]

Hi,

Does anyone know if we can still get the 6GB data for $30?

People say it is extented to to sept 30, you can try to call retention department to see if they can add 6GB plan.

http://www.howardforums.com/showthread.php?t=1555381&p=13031149

[dozorca]

350 min DT
U/L Evenings/Weekends @ 6PM
U/L Incoming
Rogers-to-Rogers
1GB Data
Ulimited Text/MMS, Enhanced VM/Caller ID & Name Display
$62 with taxes and SAF.

This is what I've been offered. Is that comparible/good offer?

Thanks,

Eric

[tigger03]

how does unlimited network calling work?? I don't get how they even offer it. Woulnt that make daytime minutes obsolete as everyone is on a network. Unless it's just Rogers and Fido calling.

pretty much everyone I know is either with Rogers or Fido, so daytime minutes don't really affect me. It's a neat option to have as it includes incoming and outgoing calls.

[drhorrible]

350 min DT
U/L Evenings/Weekends @ 6PM
U/L Incoming
Rogers-to-Rogers
1GB Data
Ulimited Text/MMS, Enhanced VM/Caller ID & Name Display
$62 with taxes and SAF.

This is what I've been offered. Is that comparible/good offer?

Thanks,

Eric

Very hot. But try to get the 6GB data thrown in -- it's the same price, and even though the promo has expired it's still apparently possible to get it.

[suwong]

I've always been really bad with retentions, never had the luck for them to offer me better plans.
Anyway, just got off the phone with retentions, what do you guys think of this plan?

200 DT
Unlimited Eve/Wks @6pm
My10
2500 txt
caller id + voicemail
500 MB

$50 + SAF + taxes = $64

[gimics]

I didn't feel like this was a very good deal, but mainly because they don't have the 6gB data plan available anymore...


250 anytime
6pm evenings and weekends
Call display and voice mail
2500 text messages, unlimited incoming
100 CAD long distance minutes
512mB data plan

$62 + tax

And an 8900 Curve upgrade for $199 (kind of a rip off? Telus sells the new Tour for $199 on three year).

[nevy12]

But do u think Rogers will send me an information pack or something like that if i ask the customer service rep its for a school project...????

[gimics]

350 min DT
U/L Evenings/Weekends @ 6PM
U/L Incoming
Rogers-to-Rogers
1GB Data
Ulimited Text/MMS, Enhanced VM/Caller ID & Name Display
$62 with taxes and SAF.

This is what I've been offered. Is that comparible/good offer?

Thanks,

Eric


Better than what I got offered the other day... :cry:

[bender2k]

350 min DT
U/L Evenings/Weekends @ 6PM
U/L Incoming
Rogers-to-Rogers
1GB Data
Ulimited Text/MMS, Enhanced VM/Caller ID & Name Display
$62 with taxes and SAF.

This is what I've been offered. Is that comparible/good offer?

Thanks,

Eric
I have that plan with network(rogers+fido) instead of rogers to rogers, but with only 500mb and no u/l incoming, for ~ 50$ including tax and SAF

[Rob76]

Does anyone know what exactly is going to happen on October 5th (Link (http://www.rogers.com/web/content/grrf?cm_mmc=Redirects-_-Consumer_Wireless_Eng-_-Normandy-_-regulatoryfee))?

I heard rumours that all plans will be raised by $5 a month to allow for the new reduced/renamed SAF and that customers will be given the choice to either keep everything as-is (ie. keep paying current SAF and 911 fee) or get on to the new more expensive plans with the reduced SAF (now called "Government Regulatory recovery fee").

[fireman]

Called *611 tonight and talked to Alexandre on the French line. No matter what I said to have him transfer me to "Relation avec la clientèle", he wouldn't budge. He told me countless time I was getting a great deal from Rogers and that I shouldn't complain. What a moron...

Currently I'm getting:

Forfait 250/soir/weekend ill. 20,00
Économies: Crédit forfait mensuel -7,00
Option Appels début soirée 18h 5,00
Boîte vocale (VM) 7,00
Affichage des appels (CID) 8,00
Économies: Cr. Affiche. app. (num) -8,00
Frais d'accès - urgence 9-1-1 0,50
Frais d'accès au système 6,95
Total avant taxes: (n° 86239 5381) 32,45 $

TPS 1,62
TVQ (n° 1210823138) 2,56
Total - Sans-fil: 36,63 $

It doesn't show anywhere but I also have 100 LD minutes.

I know I can do a lot better than this so next time, 1- I'll call the english line and 2- I'll tell them I was just speaking to someone in Customer Relation but I had to hung up for an emergency and I want to talk to them again.

I'm looking for something like this:


250 Daytime Mins
Unlimited Evenings/Weekends Starting @ 6pm
Unlimited Incoming
Caller ID/Voicemail/Display
2500 Sent Txt Messages
Unlimited Received Txt Messages
100 or preferably 1000 LD minutes

If I could get that at around the price I'm paying now, that would be great but I'm pretty sure I could go near $30 all in if I get a great CSR.

[Jonavin]

Does anyone know what exactly is going to happen on October 5th (Link (http://www.rogers.com/web/content/grrf?cm_mmc=Redirects-_-Consumer_Wireless_Eng-_-Normandy-_-regulatoryfee))?

I heard rumours that all plans will be raised by $5 a month to allow for the new reduced/renamed SAF and that customers will be given the choice to either keep everything as-is (ie. keep paying current SAF and 911 fee) or get on to the new more expensive plans with the reduced SAF (now called "Government Regulatory recovery fee").

This will only affect NEW plans. Any existing plans will not have any changes. If you are a new customer or if you change your voice plan, these new fees will take effect. The only good thing out of this is that call forwarding will be included in your plan again. Otherwise it's just a renaming of the same SAF.

[clipz2099]

i just called retentions and here are just some details.

Account 1:
Tier 5
Iphone 3G(8gig) - $74, no activation fee
Iphone 3G(16gig)- $124, no activation fee

Account 2:
Tier 4
Iphone 3G(8gig) - $99, no activation fee
Iphone 3G(16gig)- $149, no activation fee

[Rob76]

This will only affect NEW plans. Any existing plans will not have any changes. If you are a new customer or if you change your voice plan, these new fees will take effect. The only good thing out of this is that call forwarding will be included in your plan again. Otherwise it's just a renaming of the same SAF.

Thanks. So I guess nothing changes. I was kinda hoping that they'll just swap out SAF to this new fee without changing anything else for current users.

[hrvatneah]

6gb for 30 is definitely still on...called customer service, she said that the 6gb is over and there is no way to get it anymore, and retentions won't have a different answer since they offer the same data choices...so I got to retentions anyways, and I got the 6gb for 30

I originally had the 40 dollar iphone bundle pack (unlimited text, enhance voicemail, call display, who called, 500mb), but I noticed I was using quite a bit of data and wanted to get the 6gb. So the rep gave it to me as a separate entity as compared to before when the data was with the bundle. But I had to get the 20 dollar retention pack which means I lost enhanced voicemail, and have 2500 text rather than unlimited, but both aren't a big deal for me at all, and I would rather have 6gb of data.

I asked about tethering, and she said that people keep spreading rumours about how it will cost money in the future, etc. She told me that this isn't true, especially with the 6gb plan since tis designed for this, and that it should be fine past the new year. Hopefully this hold's up!

So plan was:

400 daytime
Unlimited E&W at 6
1000 Canada LD
R2R
unlimited text, CD, enhanced VM, name display
500mb data

Now is:

400 daytime
Unlimited E&W at 6
1000 Canada LD
R2R
2500 text, CD, VM, name display
6gb data

for 64.xx all in

[ahbitheman]

6gb for 30 is definitely still on...called customer service, she said that the 6gb is over and there is no way to get it anymore, and retentions won't have a different answer since they offer the same data choices...so I got to retentions anyways, and I got the 6gb for 30

I originally had the 40 dollar iphone bundle pack (unlimited text, enhance voicemail, call display, who called, 500mb), but I noticed I was using quite a bit of data and wanted to get the 6gb. So the rep gave it to me as a separate entity as compared to before when the data was with the bundle. But I had to get the 20 dollar retention pack which means I lost enhanced voicemail, and have 2500 text rather than unlimited, but both aren't a big deal for me at all, and I would rather have 6gb of data.

I asked about tethering, and she said that people keep spreading rumours about how it will cost money in the future, etc. She told me that this isn't true, especially with the 6gb plan since tis designed for this, and that it should be fine past the new year. Hopefully this hold's up!

So plan was:

400 daytime
Unlimited E&W at 6
1000 Canada LD
R2R
unlimited text, CD, enhanced VM, name display
500mb data

Now is:

400 daytime
Unlimited E&W at 6
1000 Canada LD
R2R
2500 text, CD, VM, name display
6gb data

for 64.xx all in

I have the 6 gbs plan and although I hope tethering won't be charged in the long run I highly doubt that will be true. It takes away from their gay mobile stick market. Why charge some1 60 a month for phon and tethering when thy could change 60 + 50 for phone and stick? But I hope ur right. With tethering I've been able to use 5 gbs a month on my plan!!

[Stylz68]

Hey guys, I have a question for you all.

I posted a few days ago about upgrading to a BB Curve 8900. I didn't call retentions to do this and I basically kept my same plan but just added a data plan.

The plan is as follows
200 weekday
unlimited eve & wknd @ 6pm
unlimited txt
1000 LD
Caller ID, Voicemail
500 mb data plan

64.xx taxes in

Is there anything I can do to perhaps up the data plan?

This is exactly how it shows on my wireless services
My Current Price Plan

200/Unlimited Eve/Wkds Plan - $25.00

200 Weekday Minutes

Additional Services
Detailed Billing
Network Features *

Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
Call Display Credit - To be removed on 14/04/2010
Monthly Plan Credit
Monthly Plan Credit - To be removed on 14/04/2011
Text Messaging Credit - To be removed on 14/04/2011

At one point I had 50 bonus minutes - but I'll be damned if I can figure out when I lost them.

Again my question is, I just upgraded on Sunday - I don't even have the phone yet - what can I do to make my plan better, or are my hands tied for 6 months?

[luckyking]

need to get a new plan/phone , should i do it now or wait till after Oct 5th?i already have 4 phones on a retention plan.

[sneak_around]

can anybody confirm if its 50mb or 150mb for $15 (blackberry)

[ImranJ]

Had 2 Rogers Blackberry's for my mom and me:

My old plan: $60+ SAF+TAX
-100 minutes
- evenings and weekends from 9pm
- unl. Texting
-500mb
- unl. mms
- caller Id
-Voicemail

My new plan:$59.00 including SAF and TAX
- 350 minutes
- 1000 long distance minutes
- caller ID
- Voice mail
- Unl. Texting
- 6gb of data
- eve and weekends from 6pm
- Unl. Incoming

[issy]

call retention saterday ..
i am an existing customer , plan expiring
end of october..(corporate plan)

new plan as follows:

375 minutes ( 25 minutes bonus included))
free call waiting
free call display
free vocie mail
1000 long distance minutes
free call from 6:00 pm to 8:00am weekday
free calling in weekends
1250 minutes out going texting
free incoming texting unlomited

was offered the lg neon phone
with 3 yrs contract @ 39.00

picked up a blackberry flip pearl
for $39.00 ...

total $20.00 +$6.95 + taxes
==approx $30.00

i told retention , i am moving all my accounts
to bell...

[teknoluv]

Had 2 Rogers Blackberry's for my mom and me:
...
My new plan:$59.00 including SAF and TAX
- 350 minutes
- 1000 long distance minutes
- caller ID
- Voice mail
- Unl. Texting
- 6gb of data
- eve and weekends from 6pm
- Unl. Incoming
Is that a "family" plan, i.e. for sharing between 2 phones?

[teknoluv]

call retention saterday ..
i am an existing customer , plan expiring
end of october..(corporate plan)

new plan as follows:

375 minutes ( 25 minutes bonus included))
free call waiting
free call display
free vocie mail
1000 long distance minutes
free call from 6:00 pm to 8:00am weekday
free calling in weekends
1250 minutes out going texting
free incoming texting unlomited

was offered the lg neon phone
with 3 yrs contract @ 39.00

picked up a blackberry flip pearl
for $39.00 ...

total $20.00 +$6.95 + taxes
==approx $30.00

i told retention , i am moving all my accounts
to bell...
So they let you go away with a Blackberry WITHOUT any data plan?

[surfguy17]

So they let you go away with a Blackberry WITHOUT any data plan?

i was told the same thing when inquring about my brother if u get the blackberry flip the CS told me i wouldnt need a data plan

[michaelyi]

I canceled the data plan and was told that data will be blocked. However I still can access to the internet by using iphone. I called today, the rep said there were 2 functions blocked on my account, however iphone is advantage smart phone, it still can consume data by other functions. I noticed the iphone still automatically send and receive data even I dose nothing with my iphone. Does Rogers really CANNOT block the data? Anybody has some issue with me?

[CatFrame]

I canceled the data plan and was told that data will be blocked. However I still can access to the internet by using iphone. I called today, the rep said there were 2 functions blocked on my account, however iphone is advantage smart phone, it still can consume data by other functions. I noticed the iphone still automatically send and receive data even I dose nothing with my iphone. Does Rogers really CANNOT block the data? Anybody has some issue with me?

I plan on canceling the data on my iphone as well.

Can you be more precise in what the problem is?

[irenictiger]

Does anyone know what exactly is going to happen on October 5th (Link (http://www.rogers.com/web/content/grrf?cm_mmc=Redirects-_-Consumer_Wireless_Eng-_-Normandy-_-regulatoryfee))?

I heard rumours that all plans will be raised by $5 a month to allow for the new reduced/renamed SAF and that customers will be given the choice to either keep everything as-is (ie. keep paying current SAF and 911 fee) or get on to the new more expensive plans with the reduced SAF (now called "Government Regulatory recovery fee").

well if they do raise prices, you are also allowed to reject the changes and cancel your contract without ECF...or so is my understanding after reading an article online regarding changes to contracts and ECF

[Sergio]

Guys are you aware if Rogers charges extra from SMS when you are outside your zone but still in Canada?

With Fido, my unlimitted text plan is for across Canada.

Thanks...
Sergio

[bluevektor]

Guys are you aware if Rogers charges extra from SMS when you are outside your zone but still in Canada?

With Fido, my unlimitted text plan is for across Canada.

Thanks...
Sergio

Incoming texts will be free anywhere in Canada if you have any sort of texting plan. They do charge if you go out of the country though.