[Merged] Hot deal for Rogers Wireless Customers

[litebrite]

I'm about 9 months into my 3-year iphone deal. As a result of various posts to this forum (always a great resource to look back to), I just added to my retention plan:

an additional 250 minutes for $5/month
the iPhone data value pack for $20 ($35 - $15 credit). I already had the iPhone visual voicemail pack so this added data for $5 more.

Had to extend my plan out to 3 years but at this point it is only another 9 months so it isn't a big deal to me.

Thanks to the various contributors.

how'd you approach retentions since you're still on contract?

[Iphone32GB]

Okay can someone post the retentions phone number?

I have been loyal to Rogers since 1997, and I think it is time to get a new Iphone to catch up with the year we are living in is it still 2009?

Thanks :)

[ywk820322]

Okay can someone post the retentions phone number?

I have been loyal to Rogers since 1997, and I think it is time to get a new Iphone to catch up with the year we are living in is it still 2009?

Thanks :)

call 611 and say "CANCEL"

[yyz2hkg]

okay can someone post the retentions phone number?

i have been loyal to rogers since 1997, and i think it is time to get a new iphone to catch up with the year we are living in is it still 2009?

Thanks :)



1 888 936 7283

[enter]

Hi guys, I am a very poor negotiator so can anyone give me tips as to how to begin the conversation?

Which would be the best way to start...

"Hi, I am thinking about renewing a new contract and would like to hear what you are able to offer me" or

"Hi, I have been a long time customer and feel that my current plan is too expensive for me, can you give me a good plan" or

"Hi, I am thinking of switching to another provider, what can you give me to keep me to stay"

[Aznsilvrboy]

call 611 and say "CANCEL"

That doesn't work anymore, it takes you regular CSR. To reach retentions directly, call the number posted in OP's post.

[Iphone32GB]

1 888 936 7283

Awesome thanks :)

[ghcchan]

I am off contract for a few months already. Called a few times recently by saying "customer relation" at the voice prompt. 1st time the guy didn't offer much. 2nd time, the rep. was quite helpful and offered:
- 250 day time min
- unlimited eve/wkend at 6
- unlimited text
- VM, CID, R2R
- 500MB/6GB
- $45/$60 + SAF + 911 + Tax
- HTC Magic $149 + $ 35 Admin

Not bad but not great. Ask him to waive the admin but said can't do.

Called again today and asked if they can offer better price for 6GB if I don't need unlimited text. He asked why I need 6GB and then said no to everything.

I will try again but should I refer to the previous offer or start fresh again?

[lyiao403]

has anyone been successful in combatting the extra $1 increase on the communication package? (from $11 to $12 now)

ideas? since they only have $5 and $10 credits available

If you have been with them long enough, or just try your luck a few times, call directly to retention ask for the $10 Retention value pack instead of the $12 essential pack.

I just called in a few days ago and asked for this and they replaced the essential pack with the rentention pack- saved $2 and got extra text sent (125 text sent on essentialpack vs 2500?? text sent on a retention value pack...good luck

[HI-ROLLA]

Is there anyway I can change my plan from a corp voice plan to a plan with VOICE and DATA without signing a 3 yr contract...

I called in to add Data because I already have a BB Bold, and they said I would need to commit to 3 yrs...

Thats crap... I don't need a new Phone so why should I sign a 3 Yr contract...

I'm giving Rogers more of my money by adding Data and they want to sucker me onto contract. I'm on Month to Month right now and would like to stay that way because I want the flexibility to leave stupid rogers if a better Wireless carrier comes to Canada.

[Evil Baby]

Is there anyway I can change my plan from a corp voice plan to a plan with VOICE and DATA without signing a 3 yr contract...

I called in to add Data because I already have a BB Bold, and they said I would need to commit to 3 yrs...

Thats crap... I don't need a new Phone so why should I sign a 3 Yr contract...

I'm giving Rogers more of my money by adding Data and they want to sucker me onto contract. I'm on Month to Month right now and would like to stay that way because I want the flexibility to leave stupid rogers if a better Wireless carrier comes to Canada.


you *might* be able to add the $45 voice and data plan, or the 500mb plan. The 1gig and 6gig plan both require 3 year terms regardless of if you're getting a phone or not. I know it's complete B.S. but that is how the Canadian cell market works. That's what happens when the Government protects Canadian businesses from competition.

[bostoncyber]

I'm looking to HUP to the Dream and well what I pay now is insane for what I get...so figured by going with the EPP and the 6GB...that would be one of the cheapest ways to get everything and still be cheaper than what I've currently got.

Anyone had any luck in doing something like this or am I dreaming?

Later and thanks for all of the advice...just wish I was a better negotiator...one skill that would be AMAZING to have. :)

Thx.

[nitroblu]

I believe its part of that plan that I have, it is a corporate plan and I think other than having no SAF, I don't think its much of a deal...

that's awesome if you're corp plan came with no SAF then, your company obviously knows how to negotiate then. I was on the $18 corp plan from the fed gov't and we didn't get any no SAF...

I'm looking to HUP to the Dream and well what I pay now is insane for what I get...so figured by going with the EPP and the 6GB...that would be one of the cheapest ways to get everything and still be cheaper than what I've currently got.

Anyone had any luck in doing something like this or am I dreaming?

Later and thanks for all of the advice...just wish I was a better negotiator...one skill that would be AMAZING to have. :)

Thx.

wat ur asking for should easily be doable, especially if you're planning on HUP to the dream at the same time, and it sounds like your monthly bill is high (which is always a benefit)

how does rogers verify if you are a student or not (for the free 6pm deal) do you just need to give them your student number?

yea, they jsut ask for your student number and university. but i tihnk the student deal is off til aug/sept.

[litebrite]

Hi guys, I am a very poor negotiator so can anyone give me tips as to how to begin the conversation?

Which would be the best way to start...

"Hi, I am thinking about renewing a new contract and would like to hear what you are able to offer me" or

"Hi, I have been a long time customer and feel that my current plan is too expensive for me, can you give me a good plan" or

"Hi, I am thinking of switching to another provider, what can you give me to keep me to stay"

no tips from me, cuz i'd like to know the same thing! called 3 times now and been rejected all 3 times. :(

[bostoncyber]

With this many pages...I'd have figured someone would have done this...guess not..either that or I can't search worth crap. :) Thanks...and yeah my monthly bill is a bit high..and I only have 10 months left in my contract...but it's killing me and if I had a chance to scoop all of what I want and only upgrade to a year...that would be AMAZING..but not going to happen..not even with the NICEST rep...that would be flagged like no other. :) But I'll be happy if I can get what I want..and if the new guys on the block really kick up a storm...then I'll just be calling back. :) Thx again.



wat ur asking for should easily be doable, especially if you're planning on HUP to the dream at the same time, and it sounds like your monthly bill is high (which is always a benefit)[/QUOTE]

[i-o_o-i]

that's awesome if you're corp plan came with no SAF then, your company obviously knows how to negotiate then. I was on the $18 corp plan from the fed gov't and we didn't get any no SAF...

yeah there is no SAF on my $18 plan, but I have to add $10 for unlimited evenings and weekends making it about the same as other $18 plans that include that >:(

[LBJackal]

Is there anyway I can change my plan from a corp voice plan to a plan with VOICE and DATA without signing a 3 yr contract...

I called in to add Data because I already have a BB Bold, and they said I would need to commit to 3 yrs...

Thats crap... I don't need a new Phone so why should I sign a 3 Yr contract...

I'm giving Rogers more of my money by adding Data and they want to sucker me onto contract. I'm on Month to Month right now and would like to stay that way because I want the flexibility to leave stupid rogers if a better Wireless carrier comes to Canada.
Well you can agree to a contract, get a new phone, sell it for $500, and that would ease some of the pain caused by the 3-year contract.

Also, just got this yesterday. Not great, but I'm pretty sure anybody can get it quite easily:

350 local minutes
100 LD minutes
Unlimited text/picture/video messages
CID/VM/Who Called
500 MB
$150 HTC Magic

Total: 52.45 + tax

I figure that they're authorized to give whatever the customer wants in terms of features without much haggling at all, as long as you pay 52.45 per month (45 + SAF + 911). That's the magic number to meet their subsidy level, I guess. I didn't bother with My5, R2R, 6 GB, or any of the other stuff since my local and LD minutes will be more than sufficient and I don't have a laptop to tether with. I might've been able to get a credit for something somehow, but I really don't know how exactly, and was pretty happy with what I got. I can look into that down the road maybe. Oh and don't even bother negotiating with regular customer service. The lady I talked to said the best she could do was I think $60 + SAF/911 for a lot less features than I wanted, and I'd have to pay $550 for the device. Basically a $75 3-year term and $550 + tax up front. HA! Do people actually fall for that??? I called her crazy and she said that the $150 offer for the Magic is only for new customers, not existing ones :?: Now I'm anxiously waiting for my HTC Magic in the mail... :cheesygri

[nitroblu]

With this many pages...I'd have figured someone would have done this...guess not..either that or I can't search worth crap. :) Thanks...and yeah my monthly bill is a bit high..and I only have 10 months left in my contract...but it's killing me and if I had a chance to scoop all of what I want and only upgrade to a year...that would be AMAZING..but not going to happen..not even with the NICEST rep...that would be flagged like no other. :) But I'll be happy if I can get what I want..and if the new guys on the block really kick up a storm...then I'll just be calling back. :) Thx again.


yea just keep trying, it shoudl be very easy to get for what you're looking for. I remember reading about people getting the 6GB plan with EPP when they HUP'd to the iphone, so it should be no problem for you.

yeah there is no SAF on my $18 plan, but I have to add $10 for unlimited evenings and weekends making it about the same as other $18 plans that include that >:(

there were $18 corp plans that had ultd e/w included already? dam the fed gov't can't negotiate for **** LOL. it was an extra $5/mo if I wanted ultd evenings after 8...

[clarkey]

First off, if this is off-topic and doesn't belong in this thread, my apologies, just say so and I'll delete.

I've been a very, very low-usage cell phone person for the past couple years doing pay-as-you-go, and now I'm ready to make the leap to a plan with Rogers/Fido and go iPhone and become a first-time Rogers customer, sign a contract, etc.

Here's what I'm looking for in a voice plan (I'm going to get the 6gb/30$ data while it lasts):

150-200 minutes daytime incoming/outgoing (i probably don't even need this many mins)
evening and weekends at 6pm
100 canada long-distance mins
CID + VM
100-200 outgoing texts, unltd incoming

I'm looking to pay about $20/month, plus the $30/6gb data, so about $50 before taxes. Am I being reasonable? I don't need Rogers-to-Rogers or any other extras, as far as I can tell. Thoughts??

A couple n00b questions from someone who has never signed a contract, doesn't know how Rogers operates, etc. Anyone who can answer them, it's much appreciated!

-Is there still a SAF with Rogers? Isn't that what every other cell phone provider is touting the end of? "No more SAF" and the like?
-If I sign up for the 6gb/30$ data promo, do I need a txt messaging package? Or is txt messaging separate from data? I assume it is, just want to confirm...
-How do some people have discounts, like they'll list that their plan is $25-$5 discount=$20??
-My roommate pays our Rogers bill, and he has the full slate of services (home phone, VIP cable, internet, and a blackberry of his own) so would it be beneficial for me to drop his name when signing up, or should I just sign my own contract?

Thanks RFD!

[Djayjay]

I'm looking into getting a blackberry bold 9000 for my small business. I am already with Rogers and have had tons of problems with my nokia phone ( had to return it about 4 times within a year).

What kinda prices am I looking (extra from my existing plan) to ad the data plan and email plan to the blackberry?

[JWL]

how'd you approach retentions since you're still on contract?

Called either *611 or 1-866-ROGERS1,
Said I had a retentions account that I needed to make changes to so please forward me to retentions,
Told Retentions that I heard from a friend that I could get 250 "Bonus minutes" for $5 and the iPhone Data Value Pack for $35 less a $15 credit.

Had to extend my contract back out to 3 years to be a valid "retention" case.

[pintobean]

First off, if this is off-topic and doesn't belong in this thread, my apologies, just say so and I'll delete.

I've been a very, very low-usage cell phone person for the past couple years doing pay-as-you-go, and now I'm ready to make the leap to a plan with Rogers/Fido and go iPhone and become a first-time Rogers customer, sign a contract, etc.

Here's what I'm looking for in a voice plan (I'm going to get the 6gb/30$ data while it lasts):

150-200 minutes daytime incoming/outgoing (i probably don't even need this many mins)
evening and weekends at 6pm
100 canada long-distance mins
CID + VM
100-200 outgoing texts, unltd incoming

I'm looking to pay about $20/month, plus the $30/6gb data, so about $50 before taxes. Am I being reasonable? I don't need Rogers-to-Rogers or any other extras, as far as I can tell. Thoughts??

A couple n00b questions from someone who has never signed a contract, doesn't know how Rogers operates, etc. Anyone who can answer them, it's much appreciated!

-Is there still a SAF with Rogers? Isn't that what every other cell phone provider is touting the end of? "No more SAF" and the like?
-If I sign up for the 6gb/30$ data promo, do I need a txt messaging package? Or is txt messaging separate from data? I assume it is, just want to confirm...
-How do some people have discounts, like they'll list that their plan is $25-$5 discount=$20??
-My roommate pays our Rogers bill, and he has the full slate of services (home phone, VIP cable, internet, and a blackberry of his own) so would it be beneficial for me to drop his name when signing up, or should I just sign my own contract?

Thanks RFD!
1. Yes there is a system access fee with Rogers; Fido has discontinued it (as far as I know), but Rogers still has it. I highly doubt that Rogers will discontinue the fee unless they have to (i.e. if Bell decides to discontinue it).

2. Text messaging is not included in the 6gb data package, so if you want texting you'll need to add a package for that or make sure there are some texts included in your plan or go on a pay-per-use system.

3. The people that have discounts on their plan likely negotiated those discounts with Rogers reps (i.e. by saying Bell's plan is $5 cheaper per month so I want to cancel my existing Rogers account and switch to Bell unless you'll agree to match their plan). In my case, I started by getting a $10 credit on my monthly plan and a $5 credit for Rogers to Rogers calling...then a year later I added unlimited incoming calling for $10 and got that credited...then this past March I complained that my voicemail and caller ID charges were too high at $8 each and so they gave me separate credits of $7 and $5. I now have $37 worth of credits on my monthly bill :twisted: . BUt in the interest of fair disclosure I do have 3 cell phones, internet, home phone and cable with Rogers too.

4. Unless your roommate is Nadir Mohamed, I don't think you'll get very far by dropping his name. Even if your roommate agrees to add your cell phone to his account you probably still won't get any freebies seeing as you'll be a brand new Rogers customer.

My brother recently lost his job and they took back his free company cell phone... He found a new job but they didn't give him a company cell so he needs to get his own personal cell. I called in for him and asked if he could get the same plan and credits that I have and multiple reps refused. I later called back and asked if I could add a 4th phone to my account for myself with the same plan and credits (my intention was to give the phone my bro and let him pay me back the monthly fees) but multiple reps refused again. I was told that if I wanted to add a brand new line to my account I would be treated just like a walk-in customer and would get no freebies just because I already had some existing business with Rogers. YMMV.

[ibear]

So Apple says Rogers will support MMS on the new iPhone 3G S upon launch, but the iPhone Data Value Package ($35) currently does not include MMS (only regular text message). The Smartphone Data Value Package (for the same price) DOES include MMS. Anyone know if Rogers will add MMS to the iPhone package?

[wchengw]

no tips from me, cuz i'd like to know the same thing! called 3 times now and been rejected all 3 times. :(

You need to call more than 3 times for sure. I called at least 10 times and I still think what I have should be $5 cheaper.

[clarkey]

Thanks pintobean! It doesn't sound like I'm going to have much luck :( Appreciate the help!

1. Yes there is a system access fee with Rogers; Fido has discontinued it (as far as I know), but Rogers still has it. I highly doubt that Rogers will discontinue the fee unless they have to (i.e. if Bell decides to discontinue it).

2. Text messaging is not included in the 6gb data package, so if you want texting you'll need to add a package for that or make sure there are some texts included in your plan or go on a pay-per-use system.

3. The people that have discounts on their plan likely negotiated those discounts with Rogers reps (i.e. by saying Bell's plan is $5 cheaper per month so I want to cancel my existing Rogers account and switch to Bell unless you'll agree to match their plan). In my case, I started by getting a $10 credit on my monthly plan and a $5 credit for Rogers to Rogers calling...then a year later I added unlimited incoming calling for $10 and got that credited...then this past March I complained that my voicemail and caller ID charges were too high at $8 each and so they gave me separate credits of $7 and $5. I now have $37 worth of credits on my monthly bill :twisted: . BUt in the interest of fair disclosure I do have 3 cell phones, internet, home phone and cable with Rogers too.

4. Unless your roommate is Nadir Mohamed, I don't think you'll get very far by dropping his name. Even if your roommate agrees to add your cell phone to his account you probably still won't get any freebies seeing as you'll be a brand new Rogers customer.

My brother recently lost his job and they took back his free company cell phone... He found a new job but they didn't give him a company cell so he needs to get his own personal cell. I called in for him and asked if he could get the same plan and credits that I have and multiple reps refused. I later called back and asked if I could add a 4th phone to my account for myself with the same plan and credits (my intention was to give the phone my bro and let him pay me back the monthly fees) but multiple reps refused again. I was told that if I wanted to add a brand new line to my account I would be treated just like a walk-in customer and would get no freebies just because I already had some existing business with Rogers. YMMV.

[nitroblu]

You need to call more than 3 times for sure. I called at least 10 times and I still think what I have should be $5 cheaper.

i called in like 1-2 times/week for 3 months before i settled onthe plan I have now LOL
it takes time finding the good rep. some are really lucky and get them i their first fwe calls, others, like myself, have to try many many times :)

[Shaftasaurus]

Hadn't called in a few months, tried again today and got:

250 local minutes
Unlim eve/wkd @ 8
120 LD minutes
Unlimited text/picture/video messages
CID/VM/Who Called
500 MB
-$5 credit x2

Total: 52.45 + tax

Had to push a bit to get her to give me that second $5 credit, but it was worth it. Could I have done better? Likely, but this suits me alright for now.

[precarious]

Hadn't called in a few months, tried again today and got:

250 local minutes
Unlim eve/wkd @ 8
120 LD minutes
Unlimited text/picture/video messages
CID/VM/Who Called
500 MB
-$5 credit x2

Total: 52.45 + tax

Had to push a bit to get her to give me that second $5 credit, but it was worth it. Could I have done better? Likely, but this suits me alright for now.

Damn, how did you "push" to get those credits...i currently have a sony ericsson w810i and am looking to upgrade to a bb curve 8900. I gave them a call today and retention offered me the $45 voice/data plan with early evenings weekends for free (minus $10 credit). So $42 but then she wouldn't budge on the smartphone value pack ($15)..so i'd have to pay $57+SAF&911...$73/mth for 2.5 years after tax!!:mad: :mad: :mad:

I would get the curve 8900 for $77 after getting a 50% credit on my voice data, so 21$..for the first six months.

I have been with rogers wireless for the past 5+ years and this is the best that they can do?!?! HELP!

[NerV]

Hey guys! I've done HUP recently and I was given some credits towards a BB Bold. When I was sealing the deal, I asked the rep about the HUP Manufacture rebate coupon. She said I shouldn't worry about it, since she already applied a credit for my HUP. She also told me that I'm not eligible for that rebate, since I got the Bold cheaper than the cheapest advertised price.

Thanks.

[shopper-X]

Hey guys! I've done HUP recently and I was given some credits towards a BB Bold. When I was sealing the deal, I asked the rep about the HUP Manufacture rebate coupon. She said I shouldn't worry about it, since she already applied a credit for my HUP. She also told me that I'm not eligible for that rebate, since I got the Bold cheaper than the cheapest advertised price.

Thanks.

Fill it out anyway. This is what they told me for the all my HUP's and I still get the rebate. I have done 3 over the past 2 years on two accounts. My wife's last HUP was for a BB 8220 (flip) and they told me it would be $0 because they already applied the $50 HUP rebate and that we would not get rebate form in the box. I still filled it out and got the $50 HUP credit on the account.

[NerV]

Fill it out anyway. This is what they told me for the all my HUP's and I still get the rebate. I have done 3 over the past 2 years on two accounts. My wife's last HUP was for a BB 8220 (flip) and they told me it would be $0 because they already applied the $50 HUP rebate and that we would not get rebate form in the box. I still filled it out and got the $50 HUP credit on the account.

Thanks for your advice.

[lookingforstufffff]

On top of what was said, what do you have to lose when you try? A mailing stamp? :p

[hash76]

Here's my plan. I am a 10 yr old customer. I am not happy with my plan and I might have red flags in the retentions customers (nobody is willing to give me anything more... too many nasty notes on my account probably)
250+100 Weekday minutes.
100 LD minutes
Unlimited evening/weekend after 6pm
Voicemail (regular and not visual)
CID
Unlimited incoming
100 text messages
6gb data(just added that recently with the refurb iphone i purchased 16 gb for $99)
and thats about it I believe.
My voice plan with credits and SAF included comes to $25.xx. (including tax)
with the data the total is $59.xx.(including tax)
I think I should/could have gotten maybe 5-10 bucks off more. then I'd be a happy camper.

[mcg]

That's pretty good in my eyes, you should be happy with that.

[Bam Bam]

Trust me Rogers/Fido know your calling/spending/payment habits. If you are a low rate user even retentions won't give you a deal, as in their minds your not worth it. They have 1000's of other customers that aren't trying to nickle and dime them.

[jtcb]

My contract will be up in three months. Does Rogers has non-contract plan? Not paygo. What is the best non-contract plan out there? My current plan is 250 weekdays, voicemail, free at 8pm and weekends.

[ivan_ca]

100 Weekday/1000 Eve/Wkend
Unlimited Incoming Local Calls
50 Minutes Bonus
100 Minutes Canadian Long Distance

Discount(s)
Monthly Plan Credit 25$

So, I am going to pay only System Access fee and tax for my cell phone bill !!

YAAAaaayYYYY

[nitroblu]

My Current Price Plan:


100 Weekday/1000 Eve/Wkend
Unlimited Incoming Local Calls
50 Minutes Bonus
100 Minutes Canadian Long Distance


Additional Services
Network Features
Partial Detail Billing


Additional Charges
System Access Fee - $6.95 - Monthly
9-1-1 Emergency Access Fee - $0.50

Discount(s)
Monthly Plan Credit -5$
Monthly Plan Credit 3 Yr -5$
Monthly Plan Credit 3 Yr -15$

So, I am going to pay only System Access fee and tax for my cell phone bill !!

YAAAaaayYYYY
you must be a very longtime customer, they screwed up numerous times on your bills, or have generated huge revenue in the past....if you're not in one of those 3 categories, i'd watch out for getting audited lol

[lhsonic]

WOW, that SAF-only plan is amazing!!

I am so very disappointed with Rogers, I called in and got escalated, and the so-called manager that wasn't available at the time and was supposed to call back, never called me back...

Basically, the price they offered me on a 3yr voice+data contract amounts to 54 with taxes and is now at 67... i call in each month to get them to credit me, and i get mixed results but generally get what I should back. I called in this month and the latest guy told me to call another line to get this permanently fixed... they said the BEST they coudl do is 10 dollars off (my 33.3% "system error" discount was worth more than $11) for ONE year only.. which is just ridiculous.

[Bam Bam]

you must be a very longtime customer, they screwed up numerous times on your bills, or have generated huge revenue in the past....if you're not in one of those 3 categories, i'd watch out for getting audited lol

It is amazing the information people give out on a public forum. Trust me any acct like that will be looked into, and enough info was provided to pin point, keep your info to yourselfs people!

[StoneColdWhat]

Sorry to go OT guys but does Rogers have any promos for new customers ?

[nitroblu]

WOW, that SAF-only plan is amazing!!

I am so very disappointed with Rogers, I called in and got escalated, and the so-called manager that wasn't available at the time and was supposed to call back, never called me back...

Basically, the price they offered me on a 3yr voice+data contract amounts to 54 with taxes and is now at 67... i call in each month to get them to credit me, and i get mixed results but generally get what I should back. I called in this month and the latest guy told me to call another line to get this permanently fixed... they said the BEST they coudl do is 10 dollars off (my 33.3% "system error" discount was worth more than $11) for ONE year only.. which is just ridiculous.

never expect an actual call back...i've yet to hear of one person sayngi they actually got a call back when rogers said they'd call them LOL

[MS MSP]

Looking for some advice here.

I'm a current Rogers customer, off contract.

My BB has died so I need a HUP.

My current plan is decent and voice only (which I want to stay with). I don't want a data plan.

I would be willing to take on a new contract in order to get a good (cheap) deal on a new smartphone.

I'm looking at either the BB Curve 8900, the older BB 8300, or the Nokia E71.

Best Buy seems to have the best deal on the E71 for new activations and a 3 year contract. It doesn't say that a data plan is required.

Should I be calling retentions to see what they can do or just start a new activation? I don't want to give up my decent plan but I need a new phone and I don't want data.

Anyone who's in a similar situation, I would like to hear your opinions.

Thanks

[hoon]

I'll be out of the country for about a year and I called retentions.
I have a great plan right now and didn't want to loose my credits or plan.
So the rep offered me credits for the year.
It works to be about $20 after SAF, TAX.
The rep was really helpful and acknowledged that I have been a long time customer. Rogers has been good to me once again.

[mikehole]

can someone let me know if this is a good deal or not??

-500 weekday minutes
-unlim eve/wknd after 6pm
-free incoming
-iphone esssential package ( visual voicemail, CID, 25000 texts )
-6GB Iphone data

$59 all-in?

[michaelyi]

can someone let me know if this is a good deal or not??

-500 weekday minutes
-unlim eve/wknd after 6pm
-free incoming
-iphone esssential package ( visual voicemail, CID, 25000 texts )
-6GB Iphone data

$59 all-in?

It looks really good. how long have you been with Rogers?

[Traian2003]

can someone let me know if this is a good deal or not??

-500 weekday minutes
-unlim eve/wknd after 6pm
-free incoming
-iphone esssential package ( visual voicemail, CID, 25000 texts )
-6GB Iphone data

$59 all-in?

That's an great deal imo. My plan is up for renewal so I'm going to try to get this exact plan + 1000LD minutes. :D

[lhsonic]

can someone let me know if this is a good deal or not??

-500 weekday minutes
-unlim eve/wknd after 6pm
-free incoming
-iphone esssential package ( visual voicemail, CID, 25000 texts )
-6GB Iphone data

$59 all-in?

Very, very good. I'd bite.

I get only 200 weekday, ultd w/e after 6, bb value pack (CID, VM, ultd text), 500MB, no free incoming.... for $55

[ProgMetalHead]

So, is Rogers getting the Nokia N97, or what?!

[superbpx]

can someone let me know if this is a good deal or not??

-500 weekday minutes
-unlim eve/wknd after 6pm
-free incoming
-iphone esssential package ( visual voicemail, CID, 25000 texts )
-6GB Iphone data

$59 all-in?

Damn that beats my plan real bad...I need to call in.

This is almost a year and a half old

200 MIN
Rogers Wireless Insider EPP 17.50
Savings: Monthly Plan Credit -5.00
Savings: Monthly Plan Credit 3 Yr -5.00
Unl. Incoming local calls 15.00
Smartphone Value Pack 15.00
Blackberry Service 6GB 30.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
SAF+911 +TAX

What you think...should I try to bring it down further? It has been quite a while.

[murjaan]

can someone let me know if this is a good deal or not??

-500 weekday minutes
-unlim eve/wknd after 6pm
-free incoming
-iphone esssential package ( visual voicemail, CID, 25000 texts )
-6GB Iphone data

$59 all-in?



is SAF+911 +TAX included??

[DealDemon]

just called and this is what i got

3 yr plan
350 day time min
weeknight after 6 pm and weekend unlimited
2500 text messaging and unlimited receiving per month
100 cdn ld / month
voice mail
call display

$36 (including saf, 911 and taxes)


good deal?

[IceQue]

just called and this is what i got

3 yr plan
350 day time min
weeknight after 6 pm and weekend unlimited
2500 text messaging and unlimited receiving per month
100 cdn ld / month
voice mail
call display

$36 (including saf, 911 and taxes)


good deal?


If you think its a good deal, then its a good deal.

[superbpx]

just called and this is what i got

3 yr plan
350 day time min
weeknight after 6 pm and weekend unlimited
2500 text messaging and unlimited receiving per month
100 cdn ld / month
voice mail
call display

$36 (including saf, 911 and taxes)


good deal?

That's a nice plan. Take it and run.

[link627]

$20 - 250 daytime minutes
$10 - 2500 text messages
-->$10 credit back
$5 -1000 long distance minutes & call display
-->$7 credit back
$6.95 - system access fees
$0.90 - 911 fees

$29.21 all in :D

[DealDemon]

If you think its a good deal, then its a good deal.

i think is a fair deal but do u think i can do better?

[nitroblu]

i think is a fair deal but do u think i can do better?

don't ask questions like that, it won't really help you. if you want more, then call them again and try asking for more, it doesn't hurt to try again, and usually it takes several calls to build up the features you want. jsut keep in mind, heavily discounted plans for no reason otehr than the rep was nice to you are targets for auditing

[preshans]

you must be a very longtime customer, they screwed up numerous times on your bills, or have generated huge revenue in the past....if you're not in one of those 3 categories, i'd watch out for getting audited lol

you cant get 2 $5 dollar credits can you?????????/

[mikehole]

It looks really good. how long have you been with Rogers?

been with them for probably 8 years now.

seems like rogers reps are being pretty nice these couple of days.. my buddy called and he almost go my exact deal also

[Terrific_Deals2k8]

http://www.google.com/hostednews/canadianpress/article/ALeqM5gIG3su7hOl-zrQAqlwofBYZjH3kA

http://www.itworldcanada.com/a/Daily-News/cde51543-1268-4c30-9b7d-8c117e8498e0.html


Screw you Rogers and your up-tight CSRs/Retention Reps - I'm going to be an early adopter of either DAVE Wireless or Globalive Wireless. Let's see how you compete against these new start-ups and their prices/services :P

[canguy9999]

Just wondering if anyone has run into this.

I finally worked out all the kinks in my bill with Rogers retensions and an account manager from their management team.

I had a free hardware upgrade to use when needed.

Not even a month after all the kinks were worked out and I had the deal I was looking for, my phone LCD screen burns out and I need an upgrade.

I phone in get my phone upgrade, and now because I got my phone upgrade its taken credits off my account that they are telling me can't be put back.

So now I'm paying an extra $12 a month on a plan that was only costing me $17.50 + tax. Thats almost twice as much!

I'm waiting for a representative from the management team to call me back but can they do this? If they can't/won't change it is my only recourse to actually pay the penalty out of my contract? I've been a customer for 10 years, but I'm absolutely fed up with all the issues they are giving me. I've spent probably 10 hours on the phone in the last two months because they keep screwing up my contract/account.

[ibear]

So Apple says Rogers will support MMS on the new iPhone 3G S upon launch, but the iPhone Data Value Package ($35) currently does not include MMS (only regular text message). The Smartphone Data Value Package (for the same price) DOES include MMS. Anyone know if Rogers will add MMS to the iPhone package?

I'll answer my own question:) Apparently Rogers will add pic/video messaging to the iphone value packages upon launch.

[1barginxhunter91]

is it true you have to be on a plan at least 6 months to get a good retention discount she gave me $5 credit and said to call back in september to get more discounts and see what they can do?

[crosswire]

I've been almost 1 year into my rogers iphone plan. I noticed that i dont have unlimited incoming. Does the unlimited work for ppl calling long distance too?
What about ppl calling from out of country of province, will the unlimited incoming plan still work.?
I currently pay 85$ for everything.:( steep i know.
$17.50 VP (200 wd mins, 6pm early eve/wk)
$20 visual voice mail now with mms
$30 Data
$6.95
$0.50

should i call and see what i can get?or reduce
any advice?

I did call and got the usual no sorry its not good time to change plans etc.I have 2 yrs left.

[Havo]

I've been almost 1 year into my rogers iphone plan. I noticed that i dont have unlimited incoming. Does the unlimited work for ppl calling long distance too?
What about ppl calling from out of country of province, will the unlimited incoming plan still work.?
I currently pay 85$ for everything.:( steep i know.
$17.50 VP (200 wd mins, 6pm early eve/wk)
$20 visual voice mail now with mms
$30 Data
$6.95
$0.50

should i call and see what i can get?or reduce
any advice?

I did call and got the usual no sorry its not good time to change plans etc.I have 2 yrs left.

Even if you don't have unlimited incoming... you don't get charged LD when people call you... it just counts as regular minutes. You only get charged for LD when you make the call. If you want LD minutes just call retentions and ask for it.

[Traian2003]

Even if you don't have unlimited incoming... you don't get charged LD when people call you... it just counts as regular minutes. You only get charged for LD when you make the call. If you want LD minutes just call retentions and ask for it.

That's incorrect. If someone calls u while LD you will get charged LD rates. Only if you call locally won't get charged. Learned it the hard way (unlimited incoming in montreal...)

[Iphone32GB]

Question:

Is Enhanced Voicemail included with Visual Voicemail or is it a separate thing? Would I need to ask for both?

Can't find any comparison on Rogers.

Cheers:?:

[danzio2020]

I'm currently a Pay As You Go customer with Rogers and I wanted to get the iPhone 3GS and get it with a contract.
Would I be able to call retentions and tell them i want to cancel to get the iphone with Fido? And they could offer me the plans that many people are getting for a cheaper price?
Like i don't really want to be paying $65 with hardly any options included. With Fido I can be paying like $40 for unlimited text, 100 minutes, evenings + weekends at 5pm, call display. So I want to know if rogers can do a good price like that too on a contract with iPhone 3gs.

[shan]

I called in again and here's what I got. I've been a rogers plan customer for 12 days.

$20 voice plan +6.95 +0.50
250 mins, unlim evening/wkend at 6pm
100 long dist. mins

add $35 data value pack 500 mb minus $10 credit. value pack includes unlimited txt, call disp, and voicemail.
total bill= $52.45 + tax = $59.27

I'm looking on advice on how to score a blackberry curve 8900 for less than the $224.99 3 year term price. Is it possible?

[Lulz]

I'm currently a Pay As You Go customer with Rogers and I wanted to get the iPhone 3GS and get it with a contract.
Would I be able to call retentions and tell them i want to cancel to get the iphone with Fido? And they could offer me the plans that many people are getting for a cheaper price?
Like i don't really want to be paying $65 with hardly any options included. With Fido I can be paying like $40 for unlimited text, 100 minutes, evenings + weekends at 5pm, call display. So I want to know if rogers can do a good price like that too on a contract with iPhone 3gs.

No, you are pay-as-you-go

Rogers does not see any difference between you and the guy next to you who is coming from Bell. You are both new customers.
If Fido is cheaper, go with Fido.

[sukhy]

:lol::lol:I renewed my contract last week with rogers for 2 years
here is what i got..
400 daytime minutes
my5 local calling
unlimited incoming
unlimited wknds and nights from 9pm to 7am
all for $25+S.A.F+ c.id
seems good to me

[narcosis219]

My plan is the $45 BB messaging plan

250 mins
Unlim email
Unlim text
Unlim incoming
Eve/weekends 9pm

I'm a heavy incoming user (3000+ minutes/month) and text user (3000+ texts/month) and I've been with rogers for my third year (upgraded to a BB Bold in January, so my new 3 year term starts there).

Is it a good time to call retentions? The biggest thing I want is Caller ID. It'd be nice to also have some data (500MB is plenty right?) and voicemail.

How would I go about talking to the retentions rep? Do I just go "Hello sir, I want caller id for free, what can you do for me?" or do I have to threaten to cancel and whatnot?

[Havo]

That's incorrect. If someone calls u while LD you will get charged LD rates. Only if you call locally won't get charged. Learned it the hard way (unlimited incoming in montreal...)

I have a friend from hamilton... when I call him I get charged LD... if he calls me I don't get charged LD and I don't have unlimited incoming. I do have R2R but he's on fido...

[da_hool]

I have a friend from hamilton... when I call him I get charged LD... if he calls me I don't get charged LD and I don't have unlimited incoming. I do have R2R but he's on fido...

I think he was referring to another scenario that you didn't mention where you could get LD charges for incoming. Eg. you are outside your local calling area (eg. travelling in Vancouver) and you receive an incoming call.

[johz]

Hey I'm a new member and figured I'd post what I was able to get for the new iPhone 3Gs

Here was my retention plan before I received the -$10 discount for unlimited text messaging:

250/Unlimited Evenings/weekend plans after 6pm $20
Free Rogers-to-Rogers Calling 3yr bonus
Unlimited text messaging Option $10
Free voicemail
Free caller ID
9-11 + SAF

Total: $37.45 + taxes

So under my new plan with the iPhone 3gs I'm paying $37.45 - $10 (Free texting) = $27.45 for my monthly plan plus another $30 for 6gb data

NEW Total: $57.45 + taxes

[Aznsilvrboy]

That's incorrect. If someone calls u while LD you will get charged LD rates. Only if you call locally won't get charged. Learned it the hard way (unlimited incoming in montreal...)

if you stay in your local calling area, it doesnt matter if the person who called you is 1/2 way around the world, you'll only get charged regular minutes.

[lyiao403]

Hey I'm a new member and figured I'd post what I was able to get for the new iPhone 3Gs

Here was my retention plan before I received the -$10 discount for unlimited text messaging:

250/Unlimited Evenings/weekend plans after 6pm $20
Free Rogers-to-Rogers Calling 3yr bonus
Unlimited text messaging Option $10
Free voicemail
Free caller ID
9-11 + SAF

Total: $37.45 + taxes

So under my new plan with the iPhone 3gs I'm paying $37.45 - $10 (Free texting) = $27.45 for my monthly plan plus another $30 for 6gb data

NEW Total: $57.45 + taxes

Hi Sorry I didn't have a chance to take a look at the rest of the thread but can you let me know how much you were offer for the new IPHONE 3GS? Assuming it will be a brand new item 16GB. Looking at whether I should do the old iphone for $139 plus admin fee on a refreshed item or if I should
a)keep calling in until I get a good phone price that close to the refreshed model comparing to the new 3GS or

b)wait till June 19 when the new price plan roll out- that's what I was told after calling in last week to try it out...
thanks.

[johz]

Hi Sorry I didn't have a chance to take a look at the rest of the thread but can you let me know how much you were offer for the new IPHONE 3GS? Assuming it will be a brand new item 16GB. Looking at whether I should do the old iphone for $139 plus admin fee on a refreshed item or if I should
a)keep calling in until I get a good phone price that close to the refreshed model comparing to the new 3GS or

b)wait till June 19 when the new price plan roll out- that's what I was told after calling in last week to try it out...
thanks.

The new iPhone 3gs 16gb would cost me $249 because my minutes plan is less than $30

[lyiao403]

cool..thanks for your re:)ply...

[Aznsilvrboy]

The new iPhone 3gs 16gb would cost me $249 because my minutes plan is less than $30

I was unaware that Rogers had a 250 mins/unlimited evening weekend at 6pm base retention plan for $20. I have the same thing for $25, and I always thought the $20 base retention plan has 8pm evenings.

[mech9t5]

No, you are pay-as-you-go

Rogers does not see any difference between you and the guy next to you who is coming from Bell. You are both new customers.
If Fido is cheaper, go with Fido.

the difference is that you might be able to transfer your outstanding paygo balance as a credit on your new post paid account.

you can also try selling the remaining balance on BST.

[sonkinglo]

I'm not sure if anyone mentioned it. Rogers has changed their value packs beginning of this month. Now the 15 dollars value pack includes 1000 messaging bundle (txt, IM, emails), unl. online brownsing, CID, VM, etc.
So if anyone like me was using the old 15 dollars value pack (with a credit of course :D) Can call and change to the NEW 15 bucks value pack. It is a huge upgrade from 125 txt to 1000 messaging bundle.
:)

[zweinstein]

I was unaware that Rogers had a 250 mins/unlimited evening weekend at 6pm base retention plan for $20. I have the same thing for $25, and I always thought the $20 base retention plan has 8pm evenings.

It is $25. It becomes $20 with a $5 Monthly Plan Credit

[Bimselsteiner]

I have a pretty good three year contract with them for a bit more than a year now. All of a sudden they want to charge me for incoming text messages. How can they just change an existing contract? I asked them to either provide me with free incoming text messages until the end of the contract, or to cancel the agreement since they can't deliver anymore what had been contracted. They are asking $400 to cancel the agreement.
Next Monday I'll open a claim at the Quebec small claims court and will sue them for either $400 (which is the equivalent to their cancellation charge) or termination of agreement or free incoming text messages until end of contract.
Is anyone planning the same?

[enter]

As mentioned in another thread, rogers will be releasing a new data plan on june 19th for the following

$30

3 gigs data
unlimited messaging/unliminited mms
voice mail

can anyone confirm if this is true?

[MS MSP]

I have a pretty good three year contract with them for a bit more than a year now. All of a sudden they want to charge me for incoming text messages. How can they just change an existing contract? I asked them to either provide me with free incoming text messages until the end of the contract, or to cancel the agreement since they can't deliver anymore what had been contracted. They are asking $400 to cancel the agreement.
Next Monday I'll open a claim at the Quebec small claims court and will sue them for either $400 (which is the equivalent to their cancellation charge) or termination of agreement or free incoming text messages until end of contract.
Is anyone planning the same?

I'm curious to know what can be done about this as well.

I got notice of the increased charges with my last bill and I'm not happy about it.

[shopper-X]

As mentioned in another thread, rogers will be releasing a new data plan on june 19th for the following

$30

3 gigs data
unlimited messaging/unliminited mms
voice mail

can anyone confirm if this is true?

No CID?

[enter]

No CID?

from what I read no CID, maybe thats why its $5 cheaper than the current $35 iphone plan?

[zweinstein]

I'm curious to know what can be done about this as well.

I got notice of the increased charges with my last bill and I'm not happy about it.

just ask for 30 txt msgs for free. It is a $3 feature. They actually credited me $5. Therefore, by adding a feature, I actually saved $2/month.

[hash76]

never expect an actual call back...i've yet to hear of one person sayngi they actually got a call back when rogers said they'd call them LOL

Actually I used to get a call from this retentions guy all the time. I would call retentions, ask the rep to look up notes by this one particular rep, and please email him to call me back. they would ask if they can help me out with something and I'd say since I'm dealing with this guy, I'd like to speak to him only. He would call me back within the hour if he was working that day. He probably called me 5-6 times over a period of 3 months (had some billing issues, wanted more discounts, changed my wife's plan etc etc) then I think he got so sick of me he doesnt call me back anymore.. but I cant blame him. LOL

[narcosis219]

My plan is the $45 BB messaging plan

250 mins
Unlim email
Unlim text
Unlim incoming
Eve/weekends 9pm

I'm a heavy incoming user (3000+ minutes/month) and text user (3000+ texts/month) and I've been with rogers for my third year (upgraded to a BB Bold in January, so my new 3 year term starts there).

Is it a good time to call retentions? The biggest thing I want is Caller ID. It'd be nice to also have some data (500MB is plenty right?) and voicemail.

How would I go about talking to the retentions rep? Do I just go "Hello sir, I want caller id for free, what can you do for me?" or do I have to threaten to cancel and whatnot?

anyone?

[NerV]

I have a pretty good three year contract with them for a bit more than a year now. All of a sudden they want to charge me for incoming text messages. How can they just change an existing contract? I asked them to either provide me with free incoming text messages until the end of the contract, or to cancel the agreement since they can't deliver anymore what had been contracted. They are asking $400 to cancel the agreement.
Next Monday I'll open a claim at the Quebec small claims court and will sue them for either $400 (which is the equivalent to their cancellation charge) or termination of agreement or free incoming text messages until end of contract.
Is anyone planning the same?

Maybe u should try calling them back a few times. I'm pretty sure they can do smth about that. I had to call 6 times, before i got a decent rep (btw from Quebec. lol) that agreed to budge for a cheaper bold and offered me a pretty decent deal for my data+voice plan.

anyone?

Look at the first page and through the last 5-6 pages. There's plenty info about getting a better deal. Don't forget that u have to actually deserve it - you've been rogers for a long time, your contract is expiring or you are at least a year into the contract, you get them a lot revenue, etc. Then it's easier to budge.

[whabs]

By the way, a law is about to be adopted, or was a adopted sometime this week in QUEBEC to protect customers from the IT companies who are always finding new way to steal more money from us.

The law will not allow the company to modify a contract without permission .. the government had to do something after the Videotron for the internet controversy, and then the Telus/Bell controversy with the incoming sms)

Also, there will not be anymore automatic contract renewal...

woohoo

Some people received a warning from Rogers that incoming sms will be charged... I didn't ... anyone know why ?

And I'll go make a research about that law, and see if I can use it if I ever receive this warning about paying fees for incoming sms.

[a in yul]

The law will not allow the company to modify a contract without permission .. the government had to do something after the Videotron for the internet controversy, and then the Telus/Bell controversy with the incoming sms)

what was the videotron itnernet controversy??

[jmah1]

im with rogers for about 2 yrs now and last november i called retentions and ended up with a better deal than my previous one, so i extended my contract for another 3 years but never asked for any HUP. Im thinking bout getting a new phone and just so the new iphone 3gs is coming out, if i call them and ask for an HUP to the new iphone, it shoudlnt be a problem right?

[Pavel]

For those who have a retention plan and included incoming 2500 text messages, are we affected when July 7 comes around and we'll be dinged $.15 cents for each incoming SMS?

[bgalm]

Hello all,

I was wondering if I could get someone's opinion on my situation. I'm currently a Rogers customer with the shittiest plan ever. I just recently got into this whole bargaining and getting cheap deals thing. I always just went with the plans that Rogers had and sucked it up.

But now I've been offered a nice deal and I was thinking maybe I could do something with it. I'm a medical student and so I'm a member of the BCMA (British Columbia Medical Association) and they have just offered us a really sweet deal (at least IMHO) with Telus:

$20 a month includes:

300 anytime minutes
unlimited evenings and weekends
evenings that start at 6pm (!)
caller ID
voicemail
per-second billing


All I would need to add is a text messaging plan ($5) and data plan -- btw, I can't seem to find the individual data plan prices on the Telus website, could someone direct me please?

My current plan with Rogers is:


$25/mo for 100 anytime and 1000 evening weekend (I guess this starts at 9pm if I haven't paid for early-start?), also free Rogers to Rogers unlimited, and unlimited incoming.
$15 iPhone package for CID, VVM, and texts
$30 for 6GB data


So essentially my question is: would it be worthwhile to phone up Rogers and ask them if they could match SOMETHING from the Telus offer? I mean, for the voice plan, Rogers I'm paying $40 at the moment, whereas with Telus it'd be $25...

BTW: I renewed a 3-year contract with Rogers last year when the iPhone launched here. :(


Thanks!


Edit: I forgot to ask. How much is it currently to cancel a contract early? Not that I really want to but I'd like to do a long-term cost comparison.

[mcewen]

Hello all,

I was wondering if I could get someone's opinion on my situation. I'm currently a Rogers customer with the shittiest plan ever. I just recently got into this whole bargaining and getting cheap deals thing. I always just went with the plans that Rogers had and sucked it up.

But now I've been offered a nice deal and I was thinking maybe I could do something with it. I'm a medical student and so I'm a member of the BCMA (British Columbia Medical Association) and they have just offered us a really sweet deal (at least IMHO) with Telus:

$20 a month includes:

300 anytime minutes
unlimited evenings and weekends
evenings that start at 6pm (!)
caller ID
voicemail
per-second billing


All I would need to add is a text messaging plan ($5) and data plan -- btw, I can't seem to find the individual data plan prices on the Telus website, could someone direct me please?

My current plan with Rogers is:


$25/mo for 100 anytime and 1000 evening weekend (I guess this starts at 9pm if I haven't paid for early-start?), also free Rogers to Rogers unlimited, and unlimited incoming.
$15 iPhone package for CID, VVM, and texts
$30 for 6GB data


So essentially my question is: would it be worthwhile to phone up Rogers and ask them if they could match SOMETHING from the Telus offer? I mean, for the voice plan, Rogers I'm paying $40 at the moment, whereas with Telus it'd be $25...

BTW: I renewed a 3-year contract with Rogers last year when the iPhone launched here. :(


Thanks!


Edit: I forgot to ask. How much is it currently to cancel a contract early? Not that I really want to but I'd like to do a long-term cost comparison.

Don't cancel your plan.. you might be able to sell your plan to someone.. because that 6 gig data plan is gold.. don't let it go. I am sure someone would take it.

And... yeah.. Rogers would certainly negotiate with you... read the last 15 pages of this thread to get an idea.

[Kaitlyn]

Has anyone here had their SAF credit automatically renewed?

I had mine put on a year ago along with a note when I call it that it should be for the life of my contract. She said they could only do it for a year and sure enough the expiry was just recently. But then I checked, and it now expires next year!

I thought I would have some hassle getting it renewed, but it looks like they took care of it for me! :)

[mcg]

^ as far as I am concerned for a 3 yr contract they put it on 1-1-1 so it spans the 3 years lol

Mine expires in Aug so we'll see if they are right.

[snowman100]

Great number, called them because I bought an iPhone for Mother's Day for $224. Customer Service told me it was too late and policy was I was SOL...

Called the retention line and they gave me $25 x 4 months of credit on my phone bill.. effectively getting the phone for $124... not bad..;)

[rosemine]

So my family has been with Rogers for over 8 years. I inherited a horrible family plan of 150 mins day/weekends (300 in total between two lines). I've been supplementing it for over 3 years now (My dad got suckered in to renew the contract for another year by HUP).

And my problem is that I pay over $55 for this plan due to value packages, and the unlimited incoming call option that is $10.

Now my question is what can I ask for from retentions that is reasonable for both my line and my fathers?

Together we're paying about $95 on average with all the taxes and SAF included. But due to the crappy plan, we tend to go over our minutes and get overcharged and our bill sky rockets to $100-150 per month altogether.

Please help with this. Any advice on how to approach retentions would be really appreciated!

My requirements are more day/weekend minutes for line #1 and #2
Texting, CID, VM are essential for line #2

And is it possible to get unlimited evenings and weekends at 6pm via a family plan?

What is reasonable and possible for a two line family plan?

Also, I've been reading the last few pages, and am I right in that calling the *611 number and saying cancel no longer works? You won't get transferred to retentions? You now have to call the 1-888-936-7283 number directly?

But doesn't that hinder your negotiations if you call retentions directly?

[wb77]

I called in, tried Customer Service first, explained I've been a client for 4-5 years, had some previously high bills, am off contract and was hoping to get a package that "better met my needs" (LD included, change after 6 to UL from 1000min, MY5 national instead of My10, a bit more LD), was interested in a smart phone + data, and would be willing to renew for a new term.

He gets back to me with a stock 350 daytime, MY5 national, U/L after 6 and the rest as below but $45 plus SAF etc, not including the 6gb data plan.

Not too happy, so I declined and said I would shop around.

Now, I want the iphone and don't know how to play my cards here.

Should I just call retentions directly, tell them the long time customer stuff, state that I want a smart phone with data (name drop the Storm on Telus/Bell??) and will renew if I get a good deal and state that I wasn't offered one through normal customer service?

Or should do the whole *611, normal customer service, and when the plan I'm offered is inevitably subpar, ask to be put through to retentions thing?

Thanks!


hey everyone,

My contract expired at the end of May (I had an initial 3 yr, upgraded the phone after 2 years and agreed to extend for a further 1 year to total 4 as of now).

I currently have the student MY 10 plan, which for $25 gives me:

MY 10
6PM Early Eve. Calling Option
1000 Eve/Weekend Minutes
100 Weekday Minutes
500 Incoming Minutes

They essentially refund the $7 early evening cost, give me a 33% value pack discount (I have the $11 call display/VM option now), and a 33% VM to text discount which I don't use.

Thus, I pay $32.37 + SAF + 911 + tax.

I want to get the iPhone with the $30 data plan and replace the current value pack with the iphone one, which would run me:

$68.40 + SAF + 911 +tax. (holy crap).

Do you guys see any better way of trying to work this out with retentions? I probably don't need the My 10, but the My5 is pretty important. Anything you can suggest?

Thanks:)

[linshimima]

the difference is that you might be able to transfer your outstanding paygo balance as a credit on your new post paid account.

you can also try selling the remaining balance on BST.

I am not sure what is BST?

[shopper-X]

I am not sure what is BST?

Buy, Sell, Trade

[whabs]

what was the videotron itnernet controversy??

Hmm, I'm not exactly sure about the numbers (since I have Bell for the Internet), but the thing was that customers with high speed plans would have a limit for download/upload (I think 60gb), for all customers, even the one with contracts.. so the one with contracts were stuck

[surfguy17]

As mentioned in another thread, rogers will be releasing a new data plan on june 19th for the following

$30

3 gigs data
unlimited messaging/unliminited mms
voice mail

can anyone confirm if this is true?


i wouldnt mind having this at all

[bisk]

Ordered my 32GB Black iPhone for $299 this morning and here's my new plan

250 Daytime Minutes - $20
Unlimited evenings and weekends from 6pm - $0
Rogers to Rogers - $0
Unlimited incoming - $0
$15 value pack - $5

Call Display with Name Display
Enhanced Voicemail
1,000 Messaging Bundle (for Text, Email, IM, Picture/Video Messages)
WhoCalled
Mobile Backup

6GB data - $30

Total cost - 20 + 5 + 30 + 6.95 (SAF) + 0.50 (911) + tax = $70.57 a month

[ibear]

So this is fake? No such plan appeared online yet.

Originally Posted by enter
As mentioned in another thread, rogers will be releasing a new data plan on june 19th for the following

$30

3 gigs data
unlimited messaging/unliminited mms
voice mail

can anyone confirm if this is true?

[z_squared]

Ordered my 32GB Black iPhone for $299 this morning and here's my new plan

250 Daytime Minutes - $20
Unlimited evenings and weekends from 6pm - $0
Rogers to Rogers - $0
Unlimited incoming - $0
$15 value pack - $5

Call Display with Name Display
Enhanced Voicemail
1,000 Messaging Bundle (for Text, Email, IM, Picture/Video Messages)
WhoCalled
Mobile Backup

6GB data - $30

Total cost - 20 + 5 + 30 + 6.95 (SAF) + 0.50 (911) + tax = $70.57 a month

that sounds pretty good, although i haven't read through all 22,000 posts.

can anyone else confirm?

would you guys mind posting the best deal you've come across with the iPhone 3GS (like bisk over here)?

[bluser]

So this is fake? No such plan appeared online yet.

It appears so :( ... I haven't heard of anything yet...

[chilts]

I'm 3months into my 3yr contract when I got an 8gb iphone 3g which i paid $200 for. Has anyone in a similar boat called in and got offered some kind of credit now that our phone is selling for $99?

[precarious]

Do you guys think that they'll offer better packages for those wanting to upgrade to the bb8900 once the iphone 3gs is released?

Since I'm thinking alot of folks will be yearning for one of those!

[Havo]

I'm 3months into my 3yr contract when I got an 8gb iphone 3g which i paid $200 for. Has anyone in a similar boat called in and got offered some kind of credit now that our phone is selling for $99?

I doubt it... apple puts out a new model every year and its kind of the risk you take for jumping on what comes out. Phones will always drop in price because technology gets outdated... the 3g iphone has been out for a year already.

[Psychoblur]

I never really post in here but since RFD has helped me so much in this I have to post. This is my retention plan.

Current 3 year plan expire Nov/2009

32GB iPhone 3Gs
400min daytime - $25
Unlimited Evening/Weekend 6pm
MY5 with caller ID/Voicemail
2500 incoming/outgoing msg
6GB data plan - $15

TOTAL: $50 something!!!!!

[Havo]

I never really post in here but since RFD has helped me so much in this I have to post. This is my retention plan.

Current 3 year plan expire Nov/2009

32GB iPhone 3Gs
400min daytime - $25
Unlimited Evening/Weekend 6pm
MY5 with caller ID/Voicemail
2500 incoming/outgoing msg
6GB data plan - $15

TOTAL: $50 something!!!!!

I got the 6GB plan for $15.

How did you manage to get the 6gb of data for $15?

[Psychoblur]

Actually the retention rep just gave it to me. I was already happy with my new voiceplan but she just gave me that!

[Havo]

OMG... lucky you because I would kill for something like that. If I could have network calling instead of MY5 then it would be perfect plan for me... Mind if I drool all over yours? :cheesygri

[M.D.]

I never really post in here but since RFD has helped me so much in this I have to post. This is my retention plan.

Current 3 year plan expire Nov/2009

32GB iPhone 3Gs
400min daytime - $25
Unlimited Evening/Weekend 6pm
MY5 with caller ID/Voicemail
2500 incoming/outgoing msg
6GB data plan - $15

TOTAL: $50 something!!!!!

How much did you pay for the iphone? new activation price?

You've only been with Rogers for a bit less than 3 years total so far?

What was your previous monthly bill payments?

How did you negotiate?

I'm in the same position as you are in terms of contract expire but need some info on how to approach this.

[surfguy17]

I never really post in here but since RFD has helped me so much in this I have to post. This is my retention plan.

Current 3 year plan expire Nov/2009

32GB iPhone 3Gs
400min daytime - $25
Unlimited Evening/Weekend 6pm
MY5 with caller ID/Voicemail
2500 incoming/outgoing msg
6GB data plan - $15

TOTAL: $50 something!!!!!

wish i could get the 6gb for 15 then i'd jump on it.

[Psychoblur]

How much did you pay for the iphone? new activation price?

You've only been with Rogers for a bit less than 3 years total so far?

What was your previous monthly bill payments?

How did you negotiate?

I'm in the same position as you are in terms of contract expire but need some info on how to approach this.

I've been with Rogers for at least 7 years now I think. My monthly varied, mostly around $50 range. I stated my company plan with Bell and stated I wanted the Palm Pre (which I do). Then she matched it and went over it!

So perhaps try to state a plan you would like that other company is offering you?

[Havo]

Anyone happen to know the hours of operation for retentions?

[gsxr750]

I just called rogers this what I got, is this a good deal ??

400 min daytime
Unlimited Evening/Weekend 5pm
caller ID/Voicemail
2500 outgoing txt / unlimited incoming. Group Calling, Busy Transfer, Caller ID, Call Forwarding, Call Waiting, No Answer Forwarding and Transfer Calls
6GB data plan
Unlimited incoming
1000 Can long distance
R2R
Blackberry Bold for 199 no admin fee

$67.00 + SAF + 911

Should I take this deal ?


:?: :D

[superbpx]

I just called rogers this what I got, is this a good deal ??

400 min daytime
Unlimited Evening/Weekend 5pm
caller ID/Voicemail
2500 outgoing txt / unlimited incoming. Group Calling, Busy Transfer, Caller ID, Call Forwarding, Call Waiting, No Answer Forwarding and Transfer Calls
6GB data plan
Unlimited incoming
1000 Can long distance
R2R
Blackberry Bold for 199 no admin fee

$67.00 + SAF + 911

Should I take this deal ?


:?: :D

was your contract up? hell...i'd take that

[yyz2hkg]

was your contract up? hell...i'd take that

+1 I'd take that deal too...

[ibear]

How much did you pay for you 32GB iPhone?

I never really post in here but since RFD has helped me so much in this I have to post. This is my retention plan.

Current 3 year plan expire Nov/2009

32GB iPhone 3Gs
400min daytime - $25
Unlimited Evening/Weekend 6pm
MY5 with caller ID/Voicemail
2500 incoming/outgoing msg
6GB data plan - $15

TOTAL: $50 something!!!!!

[Newpunk]

Just talked to Rogers retention yesterday. Called to get 6GB data added, ended up getting another $10 monthly credit because of some mix up they had with a free Call Display credit I used to have ($7) but was not on my plan for some time because I had switched to an iPhone value pack.

My new plan is as such:

$20 Voice retention
250 Minutes
100 Canadian LD Minutes
Unlimited Evenings and Weekends 8 PM
Detailed Billing
$20 iPhone Visual Voicemail Package
Call Display w/Name Display
Who Called
Call Waiting
Call Forwarding
Visual Voicemail
Unlimited Text/Picture/Video messages
$30 Promo Data Plan
6GB
-$10 Bill Credit
-$10 Bill Credit

Comes to :: $50 + $6.95 SAF + $0.50 = $57.45+tax = ~$65 TAXES&SAF INCLUDED

I love this plan, it's perfect for me, at a great price. I know I could get Eve&Weekends @ 6 or 5 if I haggle them some more, but I never go over with 8PM anyways.

Anyways, just thought I'd share. Let me know if you guys think there's something better out there.

[Psychoblur]

How much did you pay for you 32GB iPhone?

The same $299. I didn't try to haggle that.

[shan]

I called in again and here's what I got. I've been a rogers plan customer for 12 days.

$20 voice plan +6.95 +0.50
250 mins, unlim evening/wkend at 6pm
100 long dist. mins

add $35 data value pack 500 mb minus $10 credit. value pack includes unlimited txt, call disp, and voicemail.
total bill= $52.45 + tax = $59.27

I'm looking on advice on how to score a blackberry curve 8900 for less than the $224.99 3 year term price. Is it possible?

Called in today to finalize. Got the above, plus they added free unlimited incoming calls. The rep gave me 4 free months on the $20 voice plan ($80 credit) to offset the cost of the blackberry and waived the $35 activation fee.

I'm so happy with this offer. I'm nervous about them screwing it up. The rep got off the phone with me ultra fast and left me with an unconfirmed feeling.

[wb77]

probably not the lowest, but I'm happy as it addresses new LD needs and will take care of overages.

300 anytime
1000 Cdn LD
U/L wkends and eve after 6
MY5 Local

6GB data pack
Iphone visual voice mail value pack

$74 + tax.

I was previously on the student MY10 plan which for $42+tax had:
100-125 daytime (can't remember)
1000 after 6/wkends
MY10 local
CID, VM

so for another $32 I got the data pack, iphone value pack, 1000 LD, 200 extra daytime, changed eve and wknd to U/L from 1000, and changed MY10 to MY5.

[gsxr750]

Yes, my contract was suppose to be over in Sept 2009. Anyone else have any thoughts on the plan before i accept ?:cheesygri

[MC25]

OMFG!
Im calling around at rogers, telling them I want to switch my current Telus plan (100 local, 75ld, 250 text, free caller id for $20+fees).

The only thing they will offer me is 150 minutes + a bonus (m5, double minutes) for $25! thats it! im like nooo that wont do, but they wont budge! wtf kind of service is this?

[ibear]

that's a very good plan, and something i would like:)

After countless calls. I finally gave up and signed a 3 year contract. This is what I'm getting for the next 36months.

250min
Unlimited Early eve./Weekend starts @ 6pm
Detail billing
Rogers to Rogers
100min LD
Unlimited txt/mms/etc.
CID, VM
500MB

Total: $43.96 all in

Also getting a E71 @ $149.99 with admin/activation fee waived.

It really depends on which agent you get. I say out of 10 calls, 2 will be nice and help you out.

[mcaj]

I got a basic question -->

When your 2-yr or 3-yr contract is about to expire and if you call in to negotiate a better deal (retention plan), do they ask you to renew/extend your contract to get those benefits?

[twleung]

:RANT ALERT:
heres my current retention plan + iv been off contract for a good 5 months now
250/unlim eve/wkds plan 25$
messaging plan 5$
Call Display 8$ -8$(which is credited cause i complained after contract ended and i didnt know and they charged me CID again)
Enhanced Voicemail 8$
911 0.50$
System access Fee 6.95$
=45.45$ before taxes

OKAY so..my goal is for the iphone 3gs 32gig + 30$ 6gig data + more essentials with my 25$

I went through 2 reps now the first rep was, so hard to understand, he sounded like he was putting his hand over the mic, told me my voice plan would be up to 40 something dollars if i wanted VVM, CID, MMS, unlim TXT...

I then told him if i was to sign for another 3 years i want my voice plan to be cheaper and included more.. he told me that this is the best he can do. i think he was new he kept putting me on hold but i could hear him asking questions to another person. I then told him transfer me to Customer Relations and also i duno why but he put the iphone on order before i even said okay to the voice plan WTF.

he then sent me to relations then this lady which was loud and almost to the point yelling

she was raising her voice when she kept saying what is included if i want the regular essentials: unlim txt, unlim incom, CID, V VM, she was like i can take 5 dollars off a 20 dollar value pack. I was like NO i want those for free with the existing 25 dollar plan i already have because i am going to be rogers ***** for the next 3 years. Shes raised her voice again and even said "maybe the Iphone is not for you if you think this is expensive".

so we did some math i was like 25+20+30=75 shes like yes, i tell her that Fido has a better plan for 60$ without system access fee nor 911 bs ****, i was waiting for her reply she didnt say ANYTHING (pretty much ignored me) i had to say hello, and i said DO you know what I MEAN?

and then there she goes yelling out what the essentials cost and blah blah blah and not even worried that i may want to leave rogers to goto fido.

im gonna call back and try again.

ps anyone have tips on doing this RIGHT? cause i think im doing it all wrong even tho i list the reasons why they are expensive even if i try to sign for another 3 years
one other thign that was positive was that fact the they quoted me 279.99 for the 32gig which i hvnt seen yet in howardforums nor on this thread, but its out of stock for at least 10 business days they said.

[MC25]

rogers is a ****ing joke. I like telus way more, but alas, only this ****** company and fido carries iphones...its ********

[enter]

got a sweet new plan through retentions today

$20 a month

250 min + 150 bonus minutes
R2R
unlimited evenings + weekends at 6pm
100 min Long Distance
unlimited incoming calls

Ridiculous! btw it was the 8th rep ive talked to in 2 weeks and she sounded older than the first 7 (first 7 sounded like they were younger than 30)

[leer317]

and then there she goes yelling out what the essentials cost and blah blah blah and not even worried that i may want to leave rogers to goto fido.


Well, seeing as Fido is owned by Rogers, I can see why she isn't worried.

[mcaj]

got a sweet new plan through retentions today

$20 a month

250 min + 150 bonus minutes
R2R
unlimited evenings + weekends at 6pm
100 min Long Distance
unlimited incoming calls



unlimited incoming calls in a $20 plan? i'm very skeptical ..

[skev13]

After you make the first retentions call, they give you an id number. Do you guys go through that id number (and the first crappy package they offer you) to do your next calls? What do you usually say?

[GreenLotus]

I never really post in here but since RFD has helped me so much in this I have to post. This is my retention plan.

Current 3 year plan expire Nov/2009

32GB iPhone 3Gs
400min daytime - $25
Unlimited Evening/Weekend 6pm
MY5 with caller ID/Voicemail
2500 incoming/outgoing msg
6GB data plan - $15

TOTAL: $50 something!!!!!
Wow! How did you manage to get the 6gb of data for $15?

And, how much you paid for the 32GB iPhone 3Gs?


I have been with Rogers for 10 years and my contract had expired this May.

I was offered $399 for the 16GB 3G S with another 3 yrs of contract. Very disappointing with the way Rogers treats the existing customers.

I can give up my existing plan, which is $17.50 (200mins wkd, unlimited wkn & evening aft 6pm) and go for this plan that you just got if I can get the 16GB 3G S at $199.

[burnttoast]

just called retentions, got a really nice rep

HUP to bb pearl 8120 for 9.99 + 100 for data cancellation

250 local minutes
unlimited evenings/weekends 8pm
rogers to rogers
1000 sms (credit)
1000 cdn long distance (credit)
caller id (credit)
= 20 + 6.95 +0.50

also added the -5 credit for 1000 long distance to all my other lines

pretty happy since those are all the features i need. i might call in a few months to see if i can get evenings starting at 6pm.

[dealcatcher]

just called and here's mine

250 weekday min.
unlimited eve/weekend 5pm
unlimited incoming
unlimited Rogers to Rogers
$10 Value pack
150 long distance min.

$25 + tax

[jokerstone]

have any of you called in after only being with rogers for a short time? i signed up a few months ago, can i still get a better plan..im currently on the 17.50 epp + the bb messenger 25$ thing...my bell corp plan was way better but i dedcided to go gsm when my contract was up

[Badman]

gave them a call this morning.

Basically all I wanted was unlimited incoming and free 6PM calling (currently paying $5 for)

These customer relation reps are getting harder and harder everyday. I made up an excuse saying bell is offering both uncoming and 6pm evnings along with a similar plan for $50 a month. The rep actually said to just cancel and go with the bell offer. I just had to say that i'd rather not go through the hassle and that's why i'm calling you guys. He ended up not giving unlimited incoming but he gave me a $5 credit for 6pm calling but took away Rogers to Rogers.(don't really car for that)

In the end my plan looks like this.
250min/evn/wnkds $20 - $10 credit
6pm evn calling $5 - $5 credit
6GB data $30
1000 txt/MMS/video messaging $10
free Caller ID

Total $50 + SAF & TAX
Although I'm happy with it,I still want unlimited incoming to make it perfect. Anyone know how to approach this soon after you resign your contract?

Oh and Yesterday I made a call about the iphone 3GS and was quoted $449/$549, and today I was quoted $199/$299 with no activation fee. Ended up taking the 32GB
Weird how different reps keep getting different prices.

[mcg]

^ If you're on an iPhone right now I think there's a new promo for existing customers that bubble.tea posted in the Hot Deals section... most likely thats why they gave you the 199/299 pricing?

[kayli]

I upgraded to the blackberry flip in late march and returned it in 3 days because I didn't like it.. waited a few weeks and called back to upgrade for a different phone and they said as of April 5 they have change hup rules for smartphones .. you need to be exactly 2 yrs from last hup to get smartphone hup... i'm so pissed!!!!!!!!!!!! and i had renewed my plan for 3 yrs to get the bb too!!!!!!!

[bwhizz]

what is the detentions number? The old one doesn't work anymore.

Also I got the 16gb and they said that since I am switching plans they were going to take away my free incomimg and Rogers to Rogers. I wouldn't accept that so I settled for them to make the features expire in 2012. I was waiting in lone on fri for the new phone for 2 hours and figure I would just call detentions later.

just called retentions, got a really nice rep

HUP to bb pearl 8120 for 9.99 + 100 for data cancellation

250 local minutes
unlimited evenings/weekends 8pm
rogers to rogers
1000 sms (credit)
1000 cdn long distance (credit)
caller id (credit)
= 20 + 6.95 +0.50

also added the -5 credit for 1000 long distance to all my other lines

pretty happy since those are all the features i need. i might call in a few months to see if i can get evenings starting at 6pm.

[burnttoast]

^ i got connected directly to retentions with the number listed on the first post of this thread

[Ccmboy]

After a week of calling

250 daytime
unlimited evn/wkd at 6
smartphone value pack( caller ID, unlimited text mms, VM, 500mb data)
-total $20 credit

$47 all included

Also the iphone 3gs for $199 (no admin fee)

might have been able to squeeze in some local calling or rogers to rogers.. but i wouldnt need those.. i only talk at night and text in mornining anyway this was basically all i need... tell me what u guys think :)

[doctorgonzo]

I upgraded to a 16GB 3Gs Iphone for $199.

I had 14 months left on my current 3 year contract.

This is what I got:

700 min + 25 min bonus
unlimited evenings/wkend 9 PM
500 MB data
CD
Visual VM
Unlimited text
Unlimited pic/vid msg

$60 plus SAF + 911

Not as good as some of the deals that you guys have been posting but I'm satisfied.

[tamil]

Just a update for anyone that wants to do upgrade on iphone 3gS. I called into a normal rep and i was eligible for a upgrade but the catch is i upgrade a iphone last year and its hasn't been a year yet and there willing to give me a 16gb iphone 3gS for 249 no admin fee + 50 instant rebate forum. Call in and see if you have enough revenue/credit on your account for a HUP. you might get lucky

Goodluck guys

[burnttoast]

during a HUP, does anyone have experience getting rogers to price match with the source/best buy/futureshop etc??

i just want to know if it can be done..so far 2 reps said no

[nitroblu]

during a HUP, does anyone have experience getting rogers to price match with the source/best buy/futureshop etc??

i just want to know if it can be done..so far 2 reps said no

general consensus is they will always tell you they can't match those prices, because those prices are for new activations only

[farlight]

Anyone know if I got a good offer or should I call again to Customer Retentions?

Phone is for 32GB Black IPhone 3GS for $374 less instant $25 credit less $50 credit issued 6 weeks after phone sold w/o any admin fee.

Phone Plan per month for $54.45 (includes 911 + System Access Fee) + GST + Ontario PST = $61.53 is:
300 minutes per month
Caller ID
Whocalled
VM + Visual VM
100 minutes of Canadian LD/per month
Unlimited Rogers to Rogers
Unlimited Incoming
Unlimited send/receive txt + MMS
500 MB but unlimited data for 1st 3 months
Unlimited weekends and evenings starting at 5pm

I tried to get 'Freedom of Network' so I could do unlimited with Fido but got told it would an extra $20/month.

[burnttoast]

general consensus is they will always tell you they can't match those prices, because those prices are for new activations only

yeah..ive heard of people getting their monthly plans credited with $10-20 for a few months as an alternative to direct price matching..but im guessing very few reps. will do that.

[deal_with_singh]

Ok guys this is the thing:
Yesterday i signed up for a new rogers contract for 3 years....this is what I got:
$25 - Voice
150 min
My 5 - Unlimited Talk and Text
Unlimited E & W - Unlimited starting at 9pm
6.95 System Access Fee
.50 911 fee

$12 - Value Pack
Voicemail
Caller id
1000 text

$30 - 6gb Data Plan

Total: 79.XX


Is there a way to call in rogers before the 15 day and 30 minute deadline to get a retention?

[TO_SH]

I have been a long time customer, not currently on a contract, have been on a corporate plan over the last 3 years, never had data, and at Tier 5 for HUP. This is what I got from customer relations today.

$18 Corporate Plan
200 weekday mins
Unlimited weekend
CID
VM

$3 Text Message Plan
30 sent
Unlimited received

$25 500 MB iphone Data Plan

-$15 monthly credit for 3 years

Total: $31 + SAF + 911 + Tax = $43.45

HUP to a 16GB iphone 3GS for $174 with no admin fee.

[can't get 'nough dealz]

I have been a long time customer, not currently on a contract, have been on a corporate plan over the last 3 years, never had data, and at Tier 5 for HUP. This is what I got from customer relations today.

$18 Corporate Plan
200 weekday mins
Unlimited weekend
CID
VM

$3 Text Message Plan
30 sent
Unlimited received

$25 500 MB iphone Data Plan

-$15 monthly credit for 3 years

Total: $31 + SAF + 911 + Tax = $43.45

HUP to a 16GB iphone 3GS for $174 with no admin fee.

u could try swapping ur 3 dollars for 30 texts with 5 dollars for 250

[canadatoronto]

Just got this news from rogers:

GREAT NEWS! ENJOY MORE VALUE WITH YOUR
ON-DEVICE MOBILE BROWSING PLAN INCLUDED IN YOUR
VALUE PACK.
Effective August 10, 2009, your Unlimited On-Device Mobile Browsing
plan included in your Value Pack will expand to include more than just
browsing! You will enjoy unlimited access to video streaming services
like YouTube plus download and use applications like Yahoo! Go, Google
Maps and Gmail (compatible device required) -- all at no additional cost!
For more information, please visit rogers.com/mobileinternet or, if you
have any questions, call us at *611 free from your wireless phone.

Now, why would anyone wants to buy a data plan for $30 when you can get these featues for $5 (included in the $15 value pack)?

[hprockets]

^^ smartphones (e.g. iPhone) are not eligible for on-device mobile browsing; they require a data plan instead.

[xxgg]

What are the chance for PayAsGo user to go monthly and get some good deals out of it ? (to lock into 3 year contract for smartphone).

[bgalm]

Sorry to bring this up again but I never really got too much response? I was wondering if someone could comment on this? I am looking to get something, maybe even just a $10 credit or something per month. Would I need to go through to retentions? But I have so long left on my plan.

Thanks!

Hello all,

I was wondering if I could get someone's opinion on my situation. I'm currently a Rogers customer with the shittiest plan ever. I just recently got into this whole bargaining and getting cheap deals thing. I always just went with the plans that Rogers had and sucked it up.

But now I've been offered a nice deal and I was thinking maybe I could do something with it. I'm a medical student and so I'm a member of the BCMA (British Columbia Medical Association) and they have just offered us a really sweet deal (at least IMHO) with Telus:

$20 a month includes:

300 anytime minutes
unlimited evenings and weekends
evenings that start at 6pm (!)
caller ID
voicemail
per-second billing


All I would need to add is a text messaging plan ($5) and data plan -- btw, I can't seem to find the individual data plan prices on the Telus website, could someone direct me please?

My current plan with Rogers is:


$25/mo for 100 anytime and 1000 evening weekend (I guess this starts at 9pm if I haven't paid for early-start?), also free Rogers to Rogers unlimited, and unlimited incoming.
$15 iPhone package for CID, VVM, and texts
$30 for 6GB data


So essentially my question is: would it be worthwhile to phone up Rogers and ask them if they could match SOMETHING from the Telus offer? I mean, for the voice plan, Rogers I'm paying $40 at the moment, whereas with Telus it'd be $25...

BTW: I renewed a 3-year contract with Rogers last year when the iPhone launched here. :(


Thanks!


Edit: I forgot to ask. How much is it currently to cancel a contract early? Not that I really want to but I'd like to do a long-term cost comparison.

[tnguyenviet]

I believe I read somewhere on the rogers website.


up to $400 = $20 per month for X amount of months left on your contract.

or $100, whichever is more expensive.


That's all I really can answer for your comment lol

[Flyhigh]

is anyone still getting the 1000 Canadian long distance for free? Now no matter how many times I call in, they won't budge and want to charge me $5 for me. Considering normal price is around $15-20, I think I am gonna do it, unless someone else can offer their experience. Thanks!

[canadatoronto]

^^ smartphones (e.g. iPhone) are not eligible for on-device mobile browsing; they require a data plan instead.

N95 8GB used to be eligible so current N95 owners with unlimited on device browsing should be good as long as they stick to their N95.

[kcorscadden]

Sorry to bring this up again but I never really got too much response? I was wondering if someone could comment on this? I am looking to get something, maybe even just a $10 credit or something per month. Would I need to go through to retentions? But I have so long left on my plan.

Thanks!

Call retentions, they're the only ones that can give you discounts.

Just call Rogers like you normally would and then say "cancel my phone" and you will be transferred to retentions.

[densil_lopez]

^^ smartphones (e.g. iPhone) are not eligible for on-device mobile browsing; they require a data plan instead.

is it possible to sign a contract (with normal eligible phone) with ondevice mobile browsing and then buy smart phone (from kijiji or craiglist)and start using ondevice mobile browsing sim card in new smart phone...:?:

[Badman]

u could try swapping ur 3 dollars for 30 texts with 5 dollars for 250

actually through retentions they also have a $5 for 500 txt. I was able to get it just last month.
Plus they have $10 for 2500 txt (though the value pack for the same price would be a better deal(CID,VM,2500txt)
and lastly they have $10 for 1000 txt/MMS/video

These are the best ones I can think of.

[mattt33]

What are the chance for PayAsGo user to go monthly and get some good deals out of it ? (to lock into 3 year contract for smartphone).

As mentioned by many others in the same situation as you, you will most likely be treated as a "new customer" so it will be hard to bargain too much even though you're signing a new contract. Nothing's impossible though - just try.

[KrayZeeMofo]

is it possible to sign a contract (with normal eligible phone) with ondevice mobile browsing and then buy smart phone (from kijiji or craiglist)and start using ondevice mobile browsing sim card in new smart phone...:?:

i'm curious about this also...any one happen to know?

[circumventer]

Ok guys this is the thing:

Is there a way to call in rogers before the 15 day and 30 minute deadline to get a retention?

what deadline?

i know that new customers have to wait atleast 6 months before they are eligible for retention packages.

[dmak]

what deadline?

i know that new customers have to wait atleast 6 months before they are eligible for retention packages.

i thought so too, but i called in after a couple of months and already would give me stuff

[bluser]

Spoke to retentions yesterday and this is what we came up with... it's not as good as I've seen before which is why I havent taken it yet... I'm going to call back again to see if they can do anything "further" for me...

- 250 airtime mins
- evenings and weekends free after 8
- 6 gigs of data
- Caller ID
- Rogers to Rogers
- 1000 Cnd LD mins
- 500 sent msgs unlim. recieved

- $64.90 All in

[Sweetiexjenn]

I have been a long time customer, not currently on a contract, have been on a corporate plan over the last 3 years, never had data, and at Tier 5 for HUP. This is what I got from customer relations today.

$18 Corporate Plan
200 weekday mins
Unlimited weekend
CID
VM

$3 Text Message Plan
30 sent
Unlimited received

$25 500 MB iphone Data Plan

-$15 monthly credit for 3 years

Total: $31 + SAF + 911 + Tax = $43.45

HUP to a 16GB iphone 3GS for $174 with no admin fee.

^ That is amazing deal! Congrats!
I have similar except I have the 17.50 EPP and got the $35 iphone value pack for callid, voicemail and texting with credit. I only got the credit because I had no contract and Telus was offering a better deal at the time and so I asked them to match it in order to get me to stay. So far, and let's knock on wood here, my experience was Rogers has been pretty good!

[deranged]

$17/mon voice plan
250 anytime mins
free E/W after 8pm
free incoming
free call display
free call waiting
$30/mon data plan
6gb a month (rogers promotion)
$3 text
100 sent
unlimited received
$7 activation fee
$0.50 911 fee
----
57.50
x 1.13
----
$64.98 month

$174.00 black 16GB iPhone 3GS one time
No activation fees
3 years contract

UPS will deliver middle of next week.
Good deal? I'm kind of regretting it, i saw someone with $45 deal.

I talked to 4 different people.
One of them offered me -$20 on iphone and that's it. lol. i told him to eat my assets.

[IceQue]

is anyone still getting the 1000 Canadian long distance for free? Now no matter how many times I call in, they won't budge and want to charge me $5 for me. Considering normal price is around $15-20, I think I am gonna do it, unless someone else can offer their experience. Thanks!

There is no specific discount code for the 1000min/$5 option. The only thing they can do is give you a monthly plan discount of $5 for it.

[Traian2003]

My contract was up so I renewed for 3 years... my new plan:

250 daytime mins
w/e from 6pm
unlimited incoming
unlimited Rogers 2 Rogers
2500 txt messages
1000 LD minutes
Voice Mail (not visual)
Caller ID
6GB Data
----------
65$ after taxes and everything

iPhone 3Gs 16GB Black for 199$ they didn't wanna budge.

[rapsfan12]

hey all

is it possible to call retentions and purchase an iphone 3GS through there? i have 1.5 years left on my plan (came with a free phone that i'm currently using) but was thinking of upgrading to a smartphone, either the iphone 3GS or nokia N97...

but before i explain anything, would i be eligible for the $199/$299 iphone 3GS offer? i've only been with rogers since i signed the contract, and since i'm using a free cheapie phone, my monthly bill only comes to $40 or so a month with the usual voice/text plan...

anyway, i was considering of calling retentions and basically have them try to convince me to get a 3GS (therefore extending my contract another 3 years) by giving me a good plan (voice/data/text, the whole deal)...and if it's not to my liking, just add the 6GB/$30 plan instead to my current contract and go with an unlocked N97 until the contract runs out at the end of next year...after which i'll just shop around between rogers and bell/telus (which will have gsm by then i believe) and go with whoever gives me the best plan then, which might go on a month-by-month basis, or maybe i'll sign another contract then depending on the details...

sound like a decent plan to take? and at the end of the day, is it really that bad to go with a contract as opposed to going month-by-month?

[rapsfan12]

also, when does the 6GB/$30 promo expire? am i right in assuming that i can just get it added on to my current plan even though i'm not purchasing an iphone?

thanks

[GreenLotus]

For those of you who have corporate plan, how did you manage to get your plan re-new over the weekend?

I called them today, I was told that they don't deal with corporate account and was told to call back on Monday as the services for business department that deals with corporate plan only work Monday to Friday.

[burnttoast]

is anyone still getting the 1000 Canadian long distance for free? Now no matter how many times I call in, they won't budge and want to charge me $5 for me. Considering normal price is around $15-20, I think I am gonna do it, unless someone else can offer their experience. Thanks!

i just got that yesterday for all of my lines..for one line, i got it added, for the others i swapped it for my voicemail credit. i told them i needed it because im going away for school and want to keep in contact with my family

[ashkin]

Talked to the Retention Department on Saturday...

Here's what I received...

2x 32GB Iphone 3GS @ $275.00

2 Plans @
150+100 Day Time
100 Long Distance
UL Eve+Weekends @ 9pm
UL Incoming
UL R2R
(Iphone Data Value Pack)
VVM
Who Called
CID
UL Text
6 GB Data

$65+SAF+911

What do you think? I think its a decent deal...time will tell if it shows up accurately on my account!

[missteries]

I've been at this for weeks and haven't had any luck, don't know what I'm doing wrong but I think partly it's because I'm stuck in corporate/consumer limbo - I'm the paying consumer, but have the corporate plan.

Here's my current plan:
$18
200 daytime minutes
Unlimited weekends and evenings from 9pm
Call display
Voicemail
Exact billing

Plus $5 - early evenings from 6pm
Plus $5 - messaging bundle

Which brings me to $28 before all the fees, taxes, etc. Not too shabby I think.

However, I'm looking to get more minutes (can add 125 for $12 - but...meh), unlimited incoming (not available to corporate apparently), and, as well, add on an email or data plan (are not offering me anything beyond what I can find on the web).

I've been told that it isn't possible to add on any credits or anything either. Is this true?

The regular retentions side won't talk to me much b/c I'm corporate and says they can offer me deals (which they haven't). Coming off corporate doesn't seem worthwhile and the best I've heard is a $5 credit...but considering the vm/cd i'm getting, doesn't seem worth it.

I'm really struggling here. Besides being on hold for ages and being transferred to the wrong departments, I've also reached reps who have told me that Rogers will never charge for incoming texts (wrong.) and other bizarre things!!!

To boot, according to the new policy, I need 2 years to get my HUP (August), unless I want to pay $30 extra and then there's the $35 admin fee? I'm not a happy camper. - The BB curve for $225, when I see it in stores for $150 (for new users only?!) does not impress me much.

Can I please have some advice as to what is possible and not possible within these corporate plans? As well, any advice on staying within the corporate or trying my luck with the regular rates? My base plan is good...but I'm going over my minutes..and would really like to get the bb and email...but paying what they are offering is not an option.

Many thanks in advance!!

[MobileMuck]

^ It's pretty much a commonly known fact that you will have to get off the corporate plan to get what you want. You'll basically have to give up what you have entirely and build a new plan from scratch. They just won't even look at you while you are on a corp plan.

[M.D.]

^ It's pretty much a commonly known fact that you will have to get off the corporate plan to get what you want. You'll basically have to give up what you have entirely and build a new plan from scratch. They just won't even look at you while you are on a corp plan.

So if you take off the MSD code, you can start negotiating with retentions?

By taking off the MSD code, what kind of plan will I be on?

[29a]

Is it possible to agree to a contract over the phone and buy the iPhone at Best Buy (where I would sign the contract)?

[petah]

I've been a customer since 2001 and my corporate contract was just up last week.

Called in today and was offered what a new customer would be offered. Regular voice plan + 6gig data "promotion" for $65+SAF/tax a month.

So much for being a customer since 2001.

[MS MSP]

I have been a long time customer, not currently on a contract, have been on a corporate plan over the last 3 years, never had data, and at Tier 5 for HUP. This is what I got from customer relations today.

$18 Corporate Plan
200 weekday mins
Unlimited weekend
CID
VM

$3 Text Message Plan
30 sent
Unlimited received

$25 500 MB iphone Data Plan

-$15 monthly credit for 3 years

Total: $31 + SAF + 911 + Tax = $43.45

HUP to a 16GB iphone 3GS for $174 with no admin fee.

Hmmm, your situation is similar to mine (corporate plan out of contract) and I'm going to try to get the same.

I may add the $5/month for the 6 GB data promotion going on now though and maybe substitite the $3 for 30 texts for the $5 for $250.

According to your numbers, that would be $36 + SAF + 911 + tax.

That would be perfect for my needs.
Thanks for posting.

[wchengw]

Rogers screw up the new contract I sign up. :(

Anyone knows what exactly this "Van./Vic. Rate Following" means one my rogers.com additional services? Does it mean any call between Vancouver and Victoria is local call and free?

[J_u_n_i_o_r_3]

anyone know any retions plan that includes incoming. I need a plan to included incoming, instead of getting credited $10 a month for it. I can use that $10 credit towards something else.

[gsxr750]

Rogers screw up the new contract I sign up. :(

Anyone knows what exactly this "Van./Vic. Rate Following" means one my rogers.com additional services? Does it mean any call between Vancouver and Victoria is local call and free?

I got the same thing on my account also that i just got on friday ??
If anyone can shed some light on this please :cheesygri

[ryanthekiwi]

OK, so I didn't have time to read through the entire thread, but I think I did OK. I was on the standard $18-$5 corporate plan, and on my first try to retentions I got the following.

$20

250 min +250 min (life of contract)
Unlim Evenings/weekends at 6PM
Unlimited incoming
100 Long distance
+$10 value pack C/d, VM 2500 outgoing text, unlim incoming text
-$5 credit for value pack (1st year of contract)
total with SAF $32.xx

plus I added the $30/6gb data plan and upgraded to iPhone 3G 8GB for $99 with no admin fee.

[gsxr750]

I just called rogers this what I got, is this a good deal ??

400 min daytime
Unlimited Evening/Weekend 5pm
2500 outgoing txt / unlimited incoming. Group Calling, Busy Transfer, Caller ID, Call Forwarding, Enhanced Voice Mail, Call Waiting, No Answer Forwarding and Transfer Calls
6GB data plan
Unlimited incoming
1000 Can long distance
R2R
Blackberry Bold for 199 no admin fee

54 + SAF + 911 = 61.45 + 12% = 68.82

Should I take this deal ?

We will see when I get my first bill if this is the case or not ???

:?: :D

54 + SAF + 911 = 61.45 + 12% = 68.82

We will see when I get my first bill if this is the case or not ??? I got my fingers crossed !:!:

[jeye]

Quick question:
I just ordered the new iphone but i'm trying to get the data service to work on my BB Bold. it says data unavailable...i remember reading in this thread someone mentioned a OSS/OS/OOS code one of the reps bunched in for them for it to work.
I tried going through the pages again, but i couldn't find it :(
Does anyone else remember the code number?

Any help would be great. THanks :)

[mcg]

^ APN3CON

Why not just tell the rep to switch you over to the 6GB BB data plan? It's available now!

[GreenLotus]

Becareful, whatever offered over the phone may not be true. Always call in to double check before committing to a deal or sign a contract.

I have a corporate plan with Rogers and was expired this May. I called last Friday to re-new the contract and wanted to upgrade to iPhone 3G S. The customer service rep. gave me a quote of $399 for 16GB and I must get a data plan, plus $35 admin. fee.

Over the weekend, I found out that many people on this forum were able to get the phone at $199 (16GB) & $299 (32GB) with a corporate plan. My co-workers with the same plan were also able to get the same deal. So, I called the corporate department this morning and told the customer service rep. about my co-workers' deal. And so she gave me the same offer for the phone as everyone else is getting. But, I must get a data plan. Before I agree with the deal, I asked if I have to pay the $35 admin fee. She said no. I told her I want the 16GB and I would pick up the phone at a Rogers store after work today.

I went to the store to pick up the phone, however found out that whatever she promised over phone were not stated on their system.

So, I called the Corporate plan department from the store, another guy answered my call; I asked him to read to me the offer that was stated on my account. The information he read to me was exactly the same from the screen that showed in the store. So, I told him what was being offered to me from the girl this morning. He later on told me that it's on a side note that stated that they'll credit me $100 back for the $299 that I am paying for the phone now. As to the admin fee, there's no mention about it, so I must pay. I disagreed with the admin fee as she clearly said no I don't have to pay that fee. So, he transfer to out to customer relation as he said his department didn't promise this. Customer relation said they have nothing to do with this and they have no access to corporate plan and so transferred me back to corporate plan department. I ended up talked to a second guy at corporte plan. He said the admin fee is there for a reason and they do not waive that fee. I said if that's the case then the person that I first talked to should not offered me that and they do record our conversation, I asked that they go back to check on that conversation. Anyway, I asked to speak to his supervisor, I was put on hold for 20 minutes and I hung up. I believe the guy didn't go to get the supervisor for me.

I decide to write in a complain, if anyone knows of an e-mail addresses that I can write to please share here.

[simondaman]

Called retentions today, my plan is not that hot, but has everything i need:

200 anytime
Ultd Eve/Wkends
Ultd Rogers to Rogers
Caller Id

20+saf+tax

$45 for upgrade to Moto Krzr on 2 year contract (instead of 3) (including activation fee)

[jaguar2010]

I have been a long time customer, not currently on a contract, have been on a corporate plan over the last 3 years, never had data, and at Tier 5 for HUP. This is what I got from customer relations today.

$18 Corporate Plan
200 weekday mins
Unlimited weekend
CID
VM

$3 Text Message Plan
30 sent
Unlimited received

$25 500 MB iphone Data Plan

-$15 monthly credit for 3 years

Total: $31 + SAF + 911 + Tax = $43.45

HUP to a 16GB iphone 3GS for $174 with no admin fee.

This is an amazing deal. Called them up but couldn't get it. Will try my luck again.

[jeye]

^ APN3CON

Why not just tell the rep to switch you over to the 6GB BB data plan? It's available now!

yea, thats what we asked them to do...the first couple reps were just stupid. they kept telling us they are not aware of any code. but its all fixed now, thanks :)

[napoleon1769]

I have these credits on my plan right now. I'm planning to add the $30 data plan onto my account but I'm trying to keep my bill down. Does anyone know if the credits would remain if I remove the wireless essentials associated with the credits?

http://img199.imageshack.us/img199/1883/testlmc.jpg

[missteries]

OK, so I didn't have time to read through the entire thread, but I think I did OK. I was on the standard $18-$5 corporate plan, and on my first try to retentions I got the following.

$20

250 min +250 min (life of contract)
Unlim Evenings/weekends at 6PM
Unlimited incoming
100 Long distance
+$10 value pack C/d, VM 2500 outgoing text, unlim incoming text
-$5 credit for value pack (1st year of contract)
total with SAF $32.xx

plus I added the $30/6gb data plan and upgraded to iPhone 3G 8GB for $99 with no admin fee.


Did you have to get out of your corporate plan before retentions would talk to you? That's what I've run into so far - no negotiating room within my current corporate plan....please shed some light into how you got this deal! Thx:)

[Ix2L]

renewed for 3 years in January and got a bold for $99.

Contract in January:
250mins, early evenings + weekends
CallerID/VM
Unlimited incoming
100 LD mins
E-Mail and instant messaging data
35 + 6.95 + 0.50 + taxes

Been craving for REAL data ever since I got a Blackberry so I called a minute ago and got:

250mins, early evenings + weekends
CallerID/VM
Unlimited incoming
100 LD mins
6gb data + 500 texts
45 + 6.95 + 0.50 + taxes

I'm satisfied, $10 more for 6gb? LOL!

[litebrite]

renewed for 3 years in January and got a bold for $99.

Contract in January:
250mins, early evenings + weekends
CallerID/VM
Unlimited incoming
100 LD mins
E-Mail and instant messaging data
35 + 6.95 + 0.50 + taxes

Been craving for REAL data ever since I got a Blackberry so I called a minute ago and got:

250mins, early evenings + weekends
CallerID/VM
Unlimited incoming
100 LD mins
6gb data + 500 texts
45 + 6.95 + 0.50 + taxes

I'm satisfied, $10 more for 6gb? LOL!

wow nice deal. you were still in contract, right? how'd you negotitate for that one, what'd you tell them??

[Ix2L]

wow nice deal. you were still in contract, right? how'd you negotitate for that one, what'd you tell them??
Well first of all I have a lot of credits on my bill which I have accumulated from renewing my contract every 6 months or so. I have probably been doing this for almost 3 years now. What I do is call the retentions line and say either my friend has this feature or credit on their bill or telus/bell are offering such and such. But yeah to the important point, the breakdown of my plan:
250mins/evenings/weekends - $20
Caller ID - credited
Voicemail - credited
Incoming - credited a year back when they were giving them out like hotcakes
100 LD - credited
6gb - $30
500 texts - $5
Received a 10 dollar data credit
So $20 + $30 + 5 - $10 = $45 + taxes = 59.28 when everything is said and one.

But after looking a few pages back, other are getting the same plan but for only $5 more.

[ryanthekiwi]

Did you have to get out of your corporate plan before retentions would talk to you? That's what I've run into so far - no negotiating room within my current corporate plan....please shed some light into how you got this deal! Thx:)

I had to give up my Corp plan to get this one, so I no longer have per second billing or 10c long distance, but the regular retentions rep just took me out of it and put me onto this new plan all at once with the one phone call.

[the watcher]

Did anyone successfully cancel a data plan without paying the 100$ cancellation fee?

i just renewed my contract today for both lines, i wanted the E71 but they forced me to take a data plan with it, which they said i can cancel in a month for 100$.
My plan is the same as before but i'll repost it.

250 min + 50 min = 25$
Unl Inc. + Credit
R2R + Credit
CD + Credit
100 CDN LD min
- 10$ mthly credit
- 15$ mthly credit
plus wtv value pack i take.
SAF = 6.95
9.11 = 0.50
Total= 48$ tx in for 1st month (w/ 35$ value pack), and 25.70$tx in after i cancel 35$ data pack and add 15$ value pack instead

Got 2 E71's, one for 149$ - 50 MIR, one for 125$. Plus got a 25$ credit for 1st month on each line.

I see from recent post this kind of plan is pretty hard to get now, i guess i lucked out back then =)

so now i just need to find a way to cancel my data plan without getting charged or its an extra 200$ + tx for me >:(

[bluevektor]

So I think I'm in the same dilemma as some of the other users. I'm currently on a corporate plan, but my contract expired in Dec and I've just been going month-to-month on the same thing. But I figure it's time for a renewal and a HUP to the iphone 3 GS.

Here's the basic plan that I'm looking at without any negotiating:

Mega Value plan - $45
150+150 bonus weekday min
unlimited EW (6 pm)
MY5 Canada-wide
500 MB
iphone Value Pack - $20

Total= 45 + 20 + SAF + 911 ~ $74/mth

Now this is substantially more than the $35/month voice only plan that I have been on. Can you guys suggest any ways I can wiggle some credits or something out of this through retentions? I'm not exactly sure how I can go about bargaining on a corp plan especially when there's the MY5 in there. Although, the 1000 LD option would suffice as well. Any advice would be much appreciated :)

[calvinmun]

Just got my retention plan.

$57 incl SAF & Taxes

250 daytime
Unlimited Evenings/Weekends @ 6pm
Unlimited Incoming
Rogers 2 Rogers
2500 TXTS
CD/VM
6GB Data

[JayWang]

Did you have to get out of your corporate plan before retentions would talk to you? That's what I've run into so far - no negotiating room within my current corporate plan....please shed some light into how you got this deal! Thx:)

Hi,

Maybe I can shed some light on this.

My account originally was opened under a corporate account ($18 + $5) 3yrs ago or so.

A few months after activation, I called into retentions and had the account adjusted with goodies like R2R and CDN LD, etc.

I finally got a rep who knew what was going on and she said that when my account was adjusted from corporate to retention plan, the corporate account code should have been removed.. but it wasn't.

This was the reason why I was getting tossed back and forth between retentions and the "business" unit regarded in my hardware upgrade (I want a 3Gs).

Anyways, I had the corporate code removed (they are called "MSD" codes) and now I will be able to negotiate with retentions regarding both my voice plan AND hardware upgrade

[egwk]

I called in twice last Friday and once last night. Here's the best I could do:

300 Minutes
Unlimited Evenings/Weekends (6pm)
Unlimited Network
Unlimited Texts
Caller ID
Voicemail
500MB Data
$47 (SAF included, taxes not included)

The last rep I spoke to told me to switch to Telus if I didn't like it xD LOL... I was very annoyed because there was one dude on this thread who claimed to get all the above for $43 everything included (SAF and taxes), and I kept pushing that price saying Telus offered me it hehehe. Anyways I have 1 year left on my contract and my current plan is:

250 Minutes
Unlimited Evenings/Weekends (6pm)
Unlimited Network
125 Texts
Caller ID
Voicemail
$31.45 (SAF and Taxes included)

I'm a bit skeptical to sign on to the above retention plan because of the 3 year contract... And within the next year we're going to see some intense competition, so I don't know... Only reason I'm thinking of upgrading is to get a new phone (probably iphone3gs) because my current phone is gonna crap out on me anytime now. You guys think the plan I posted up top is any good? I'm hardpressed to call again because I think they flagged my account already judging from the response I got from the last rep.

[Havo]

I called in twice last Friday and once last night. Here's the best I could do:

300 Minutes
Unlimited Evenings/Weekends (6pm)
Unlimited Network
Unlimited Texts
Caller ID
Voicemail
500MB Data
$47 (SAF included, taxes not included)

The last rep I spoke to told me to switch to Telus if I didn't like it xD LOL... I was very annoyed because there was one dude on this thread who claimed to get all the above for $43 everything included (SAF and taxes), and I kept pushing that price saying Telus offered me it hehehe. Anyways I have 1 year left on my contract and my current plan is:

250 Minutes
Unlimited Evenings/Weekends (6pm)
Unlimited Network
125 Texts
Caller ID
Voicemail
$31.45 (SAF and Taxes included)

I'm a bit skeptical to sign on to the above retention plan because of the 3 year contract... And within the next year we're going to see some intense competition, so I don't know... Only reason I'm thinking of upgrading is to get a new phone (probably iphone3gs) because my current phone is gonna crap out on me anytime now. You guys think the plan I posted up top is any good? I'm hardpressed to call again because I think they flagged my account already judging from the response I got from the last rep.

I say what they're giving you is decent but you can prob try to get the 6gb for like $5 more cuz they usually charger $25 for 500mb and $30 for 6gb. They don't really give unlimited network calling anymore so yea you should hang on to that.

[bumcrap]

Long time reader, first time poster, and I finally have a question worth posting. Anyway, I got a grandfathered plan from '99 (got my phone with Cantel/ATT) and want to ask if I would lose my call fwd when busy if I replace that with a retention plan? I don't get signal 1/2 the time out where I live and if I have to pay for "call fwd when busy" per call am I better off with my current plan:

$30
150 anytime
400 incoming first min
Call id, call waiting, call fwd, call fwd when busy, call fwd when no answer
Detailed billing
+SAF, +911, +tax

or is call forwarding / call forward when busy is a hidden GSM feature (*#something#) that everyone gets anyway but Rogers doesn't like to talk about it?

Also, does any one know why Roger kept pushing me to change to a newer plan? For the pass 6 years every time I called in about anything they are very pushing about changing my plan. Is it even worth keeping? If not, why are they so pushy about it?

Thanks gang

[bluser]

- 250 mins evenings/weekends after 8
- 1000 Ld mins
- 6 gigs of data
- Caller ID/ Who called
- VM
- Rogers to Rogers
- 500 out going texts unlim incoming

$63 inc tax etc.

I've seen better around here but I'm pretty happy with it

[suppi]

^ It's pretty much a commonly known fact that you will have to get off the corporate plan to get what you want. You'll basically have to give up what you have entirely and build a new plan from scratch. They just won't even look at you while you are on a corp plan.

Is there a specified waiting period between getting off the corporate plan and trying to get a retentions plan?

[hitek0007]

Is there a specified waiting period between getting off the corporate plan and trying to get a retentions plan?

Also, is it possible to call retentions, ask them to get rid of the corporate code and negotiate a new plan immediately?

[jtr_1985]

this may have been answered, but has anyone been able to get a HUP early. i got an iphone last july and want to get a blackberry, but i was told that for a smartphone, i can't get one for 2 years?

is this true? has anyone negotiated an early HUP?

[bluevektor]

this may have been answered, but has anyone been able to get a HUP early. i got an iphone last july and want to get a blackberry, but i was told that for a smartphone, i can't get one for 2 years?

is this true? has anyone negotiated an early HUP?

Why do you want to switch from iphone to BB??

[jtr_1985]

Why do you want to switch from iphone to BB??

i need it for work.

[calvinmun]

i need it for work.

Hey jtr, good thing to know is that BB plans with data are usually $5-$15 less than any iphone plan. I had a plan for $50 which included

200 mins
500mb data
10000 txts/mms
call display/voicemail
unl eve/weekends @ 6
Rogers 2 Rogers

$51.50 including taxes/SAF/911

[MobileMuck]

Is there a specified waiting period between getting off the corporate plan and trying to get a retentions plan?

No. As others have recently posted, it can be done in the same call.

[letigre98]

I'm a few weeks away from the end of my contract and I got the following through a series of calls to retentions:

16gig iPhone 3GS $199

250 daytime
free after 8pm
100 long distance
enhanced VM/CID/CD
unlimited texts
Rogers to Rogers
500mb data
SAF/911

= $52.45 + tax

I'm happy with it considering I was consistently paying around $45w/tax each month for:

200 daytime
free after 8pm
VM/CID/CD
150 texts

[murdoc2k]

I see a lot of people getting nice deals with plans that are worth $40+.

Has anyone had any success with getting more stuff for the less fortunate? (eg: $20 plans)?

[sweetsimplicity64]

I had 2 phones on the family plan. I am in a low service area that can be hit or miss. My family plan kept increasing in price while the service seemed to deteriorate.

I called in and asked to cancel ( hoping for a retention plan, but also quite willing to cancel)

One phone was in contract one outside of.

I ended up losing the call with the retention guy after it kept cutting out ( this helped my case)

I dropped the 1 phone out of contract and got a $15 retention plan for the other phone.

this plan came with 100 daytime 1000 early evenings and weekends and some text messages

I asked if I could trade the texts for caller ID- they said it was a package.

They added the caller id and then gave me the same amount in credits.

so total taxes in and all fees 23.36 a month

I see a lot of people getting nice deals with plans that are worth $40+.

Has anyone had any success with getting more stuff for the less fortunate? (eg: $20 plans)?

[jeye]

- 250 mins evenings/weekends after 8
- 1000 Ld mins
- 6 gigs of data
- Caller ID/ Who called
- VM
- Rogers to Rogers
- 500 out going texts unlim incoming

$63 inc tax etc.

I've seen better around here but I'm pretty happy with it

my plan is very similar to yours, give or take a few things. My evenings start @ 5 & Unl.text, but you have rogers to rogers and VM.
I agree, i've seen better, some other people have some pretty envious plans but i'm happy with it.

[Bakedbread]

welp, i went over text messaging with the the $12 communicate pack last month so i called in and am happy to have added the retentions $10 communication pack!

so now my plan is...

250 daytime minutes
unlimited evenings/weekends @6pm
unlimited rogers 2 rogers
unlimited incoming
2500 texts
caller id
voice mail
1000 Canadian long distance

system access/911/tax included = $30/month

yay

[rundmc2005]

Just got off the phone with retentions. Called once yesterday and twice today, and this was all I could muster from them:

$20 plan: 200 daytime + (50 mins added by retentions)
$35 iphone pack (500mb, vm, cid, unlim txt etc)
$5 - 1000 LD minutes
- $5 credit (which I've been getting since I signed up 7 years ago)
+ SAF + $0.50

= $62.45 + taxes
and $199 for 16gb iphone 3Gs

I've been with Rogers for the past 7 years. I asked the rep if there was any way to reduce the price to the low $50's and he wouldn't budge.

I know I can do better, but how much better is the question? I've seen some ppl post similar packages and pay $20 less a month? And does anyone know how many calls it takes for your account to be flagged?

Thanks.

[orangez]

welp, i went over text messaging with the the $12 communicate pack last month so i called in and am happy to have added the retentions $10 communication pack!

so now my plan is...

250 daytime minutes
unlimited evenings/weekends @6pm
unlimited rogers 2 rogers
unlimited incoming
2500 texts
caller id
voice mail
1000 Canadian long distance

system access/911/tax included = $30/month

yay

how did you get this plan? did they just offer it to you or did you have to argue for it?

[fravelo]

So, I've been watching this thread for a while, and here is what I came up with, after talking to retentions:

250 weekday minutes
(evenings & weekends free from 8pm)
100 LD minutes
6GB/month data
Enhanced Voicemail
Caller ID with Name Display
Rogers to Rogers
2500 Texts


==> all for 45+SAF+911+tax,
what do you guys think?

[delhite]

Just got off the phone with retentions. Called once yesterday and twice today, and this was all I could muster from them:

$20 plan: 200 daytime + (50 mins added by retentions)
$35 iphone pack (500mb, vm, cid, unlim txt etc)
$5 - 1000 LD minutes
- $5 credit (which I've been getting since I signed up 7 years ago)
+ SAF + $0.50

= $62.45 + taxes
and $199 for 16gb iphone 3Gs

I've been with Rogers for the past 7 years. I asked the rep if there was any way to reduce the price to the low $50's and he wouldn't budge.

I know I can do better, but how much better is the question? I've seen some ppl post similar packages and pay $20 less a month? And does anyone know how many calls it takes for your account to be flagged?

Thanks.

i have something similar 250+50 mins plus R2R in addition to everything youi stated for 57 taxes in
try once again by putting a competitor into the conversation

[ibear]

that's very good plan, considering that the 6GB data alone is $30.

So, I've been watching this thread for a while, and here is what I came up with, after talking to retentions:

250 weekday minutes
(evenings & weekends free from 8pm)
100 LD minutes
6GB/month data
Enhanced Voicemail
Caller ID with Name Display
Rogers to Rogers
2500 Texts


==> all for 45+SAF+911+tax,
what do you guys think?

[deranged]

repost from other iphone thread:

called on saturday and got a 3 year deal on black 16 3GS for 170 no activation and was told the phone would arrive in 3-5 business days.
Called again today to get the UPS tracking # and found out the iphone is on back order. CSR said they "Don't know when they'll have it yet..."
FAAAACK!

btw. retention plan was
$17 - 250 anytime minutes, CID, CW, free incoming, free E/W from 8pm.
$3 - 100 texts, unlimited incoming
$30 - 6gb data
$8 - random fees
- 15% bundling
----
49.30 + 0.13% tax
-----
55.71 after tax. bomb deal imho


so i asked her what my options were:
A) Sit at home and cry. Pay $30 a month for data and not use it. Wait for rogers to restock... I think they'll send new stock to retailers first because people like me are already under contract.
B) Go to the rogers stores and hunt down iphones and beg them to give me one.
She said the stores are not obliged to give me an iphone even if they have it in stock because they get nothing out of it. They can use that iphone to bait in new contracts. I'm going to try anyways.

What do you guys think the best plan of attack is? I'm desperate.

[samsonite]

I'm in a bit of a dilemma. My contract expires this August and I'm not sure if I want to stay with Rogers. Main reason being that they aren't offering me any good phones for a decent price. They quoted me the new iphone 16gb for $249 +admin fee+data plan and the new htc phones at $349.

My contract is pretty good:
200 AT minutes, after 8pm and w/e free
CID
Call waiting and forwarding
vm

total= $25 including taxes + other fees

My contract is under my sis' name and i thought i could use that as leverage to get a better deal and plan. However, the rep said that my deal was good enough. I even threatened to leave rogers but he still woudn't budge. I'll probably try a few more times in August. Any new strategies that i can use?

[kech]

hey may i ask what do u guys ask for when u goto retention ??
are u all nearing the end of ur contract ?

i got my iphone 3g on the 1st day it came out last year and i want to see if i can knock down some $$ from my plan

thanks!

[daft]

Hey folks, been following this thread for a while and decided to give it a go.
Here's what I ended up with after 10 minutes with retentions.

My old corp. plan - 18$

-250 minutes wd
-ultd eve and weekends
-CID
-VM
-+they added unlimited texts

500mb data package -25$

16G iPhone for 174$.

So, $52.71 all-in.

Thoughts? I am thinking I could do a little better maybe?

[nmyseteroious]

I don't really use the phone so I only need the cheapest plan.
This is what I got from CR today:

100 day/ 1000 evening 6pm
free CID/ free 50 outgoing text
for $15/month + SAF + 911

and 2 months $15 credit because I'm going away for 2 months

[MS MSP]

repost from other iphone thread:

called on saturday and got a 3 year deal on black 16 3GS for 170 no activation and was told the phone would arrive in 3-5 business days.
Called again today to get the UPS tracking # and found out the iphone is on back order. CSR said they "Don't know when they'll have it yet..."
FAAAACK!

btw. retention plan was
$17 - 250 anytime minutes, CID, CW, free incoming, free E/W from 8pm.
$3 - 100 texts, unlimited incoming
$30 - 6gb data
$8 - random fees
- 15% bundling
----
49.30 + 0.13% tax
-----
55.71 after tax. bomb deal imho


so i asked her what my options were:
A) Sit at home and cry. Pay $30 a month for data and not use it. Wait for rogers to restock... I think they'll send new stock to retailers first because people like me are already under contract.
B) Go to the rogers stores and hunt down iphones and beg them to give me one.
She said the stores are not obliged to give me an iphone even if they have it in stock because they get nothing out of it. They can use that iphone to bait in new contracts. I'm going to try anyways.

What do you guys think the best plan of attack is? I'm desperate.

That's awesome, well done

[dealiah]

Wow this thread is madness. Rogers sucks. But they are the best co for the travelling personas... Anyhow *sigh* gotta few questions; thanks for the advice and opinions and wise answers. :cheesygri

* What are these "credits"?
* How do I get them?
* The others on the plan (so not exactly 'mine') have been with "them" (ya, them) since the ages of the big *ss need a cart to carry original cellulars.

wen i ordered the BB Flip Pearl 8220 (worst phone ever) ?

This seems to have come up a few times...

I upgraded to the blackberry flip in late march and returned it in 3 days because I didn't like it.. waited a few weeks and called back to upgrade for a different phone and they said as of April 5 they have change hup rules for smartphones ..

What is WRONG really with the BB Flip????

Today we got offered the
BlackBerry® Pearl™ Flip 8220 Smartphone
BlackBerry 8120
* are either better than the other?

AND what is this hub; especially in the above story, we don't want to get stuck with the flip (which he wants) for 3 cursed yrs if its not worthy. Seems alright, but now I don't know.

Only half of us are currently even considering data BTW.

.

[dealiah]

For those of you who have corporate plan, how did you manage to get your plan re-new over the weekend?
I called them today, I was told that they don't deal with corporate account and was told to call back on Monday as the services for business department that deals with corporate plan only work Monday to Friday.

Yup, we have definitely experienced the circles they like to send us in. What ever happened to appreciating customers? We just want the hottest deal possible, and can't even get anyone to acknowledge us outside of their version of 9 to 5.

It's pretty much a commonly known fact that you will have to get off the corporate plan to get what you want. You'll basically have to give up what you have entirely and build a new plan from scratch. They just won't even look at you while you are on a corp plan.

The problem is then losing all that (well, really, all what) and hoping the consumer result is worth the while. Any way to ensure this?

I've been at this for weeks and haven't had any luck, don't know what I'm doing wrong but I think partly it's because I'm stuck in corporate/consumer limbo - I'm the paying consumer, but have the corporate plan.

Here's my current plan:
$18
200 daytime minutes
Unlimited weekends and evenings from 9pm
Call display
Voicemail
Exact billing

Plus $5 - early evenings from 6pm
Plus $5 - messaging bundle

Which brings me to $28 before all the fees, taxes, etc. Not too shabby I think.

.

The regular retentions side won't talk to me much b/c I'm corporate and says they can offer me deals (which they haven't). Coming off corporate doesn't seem worthwhile and the best I've heard is a $5 credit...but considering the vm/cd i'm getting, doesn't seem worth it.

I'm really struggling here. Besides being on hold for ages and being transferred to the wrong departments, I've also reached reps who have told me that Rogers will never charge for incoming texts (wrong.) and other bizarre things!!!

To boot, according to the new policy, I need 2 years to get my HUP (August), unless I want to pay $30 extra and then there's the $35 admin fee? I'm not a happy camper. - The BB curve for $225, when I see it in stores for $150 (for new users only?!) does not impress me much.
!!

OH woe to the corporate customer. SO, it seems the majority recommends leaving that option? REALLY??

.

[ghettogal]

How are you guys getting the iphone 3gs for 174??? How long were you a customer and when was your last hup? I'm almost at tier 4 and even then they said I had to pay 3xx.xx for it and tier 4 means no activation fee...is that true?

[Aug171]

I got a iPhone 3G a couple of months ago with an okay data/ voice plan in the $60/ mo range, but only 500MB data..

Would Rogers extend their $30/ month 6GB plan to an existing contract? Seems a bummer as I only got my phone relatively recently...

TIA

Aug

[tnguyenviet]

Hey guys,
Quick question or feedback please , thanks!

I was looking to hop on the iPhone 3G seeing as the price for it has dropped considerably. I have resigned a 3 year deal extension back in Sept 08 without grabbing a new phone.. *IDIOT*.

I was wondering if something like the following is 'realistic' and if they would bite.

I am thinking about telling rogers that they are offering me $149 for the iPhone 8GB WITHOUT Data + no activation fee (vs $99 iPhone with/data plan)

Also, 300 minutes , unltd text+caller id, unltd after 6+wknd + NO SAF for $32 tax in.

Would they bite if I asked them to 'match'? Or is it too unrealistic?

Do you think I can even say they are offering it for $99 without data?

Thanks!

[LORDSTC]

I'm close to a year in my 3 yr contract, do I have much bargaining power for this deal?

[simondaman]

I'm close to a year in my 3 yr contract, do I have much bargaining power for this deal?

how close? 2-3 months u can say "i want to cancel at the end of my contract" and ull have as much power as everyone else

[a_wlee]

Here's my plan (corp), what do you think

Mega Time 30 30.00
5PM Early Eve. Calling Option 9.00
50 Bonus Minutes 0.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
250 Bonus minutes 0.00
iPhone Value Pack+VVmail 15.00
Data Service Plan 6GB 30.00
100 CDN Long Distance 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Savings: System Access Fee Credit - ends Aug -6.25
Savings: System Access Fee Credit -0.70
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Fee Credit 3 yr -7.00
Total before taxes: $62.50
GST (#86239 5381) 3.13
PST 4.38
Total for Wireless: $70.01

a_wlee

[Havo]

I got a iPhone 3G a couple of months ago with an okay data/ voice plan in the $60/ mo range, but only 500MB data..

Would Rogers extend their $30/ month 6GB plan to an existing contract? Seems a bummer as I only got my phone relatively recently...

TIA

Aug

Most likely they can since the 6gb of data is an add on. The 500mb is too unless you have it bundled in with something... like a smartphone VP or something. So you can call in and have it changed but its going to cost more of course.

[seL]

500 minutes
R2R
Unlimited early evenings and weekends
1000 Canadian Long Distance
6GB Data
Call Display
Visual Voicemail
Who Called
Call Waiting
Unlimited SMS/MMS

$57.XX after taxes.

[captawesom3]

500 minutes
R2R
Early evenings and weekends
1000 Canadian Long Distance
6GB Data
Call Display
Visual Voicemail
Who Called
Call Waiting
Unlimited SMS/MMS

$57.XX after taxes.

thats an awesome plan. how'd you manage to get that? if i may ask what'd you tell the retentions rep?

[petah]

ya how did you manage to get that. the rep I talked to today wouldn't budge and actaully made the plan more expensive. apparently the guy i talked to yesterday didn't include caller id & voice mail. the rep today wouldn't include caller id and voice mail at all.

it is very frustrating talking to these guys, one step forward then two steps back.

[ThundaCat]

That $57 plan for all that seems bs to me.. but if you wanna share how you got it, how long you've been with them, etc that'd be great.

I got - I've been with them for 2.5 years, my contact had expired so I was free to say I'm leaving for telus. This is what I got. I talked to 4 people - 2 were useless, 1 was a retention rep and she gave me a bit of stuff, and then the last was just a reg CSR I think - but she was super nice and messed up.. wnich I'll explain.

200 anytime + 150 bonus + 150 bonus (she entered it in 2 times 'cuz of information overload so I got 500 total anytime minutes when I was only supposed to get 350) (this is 25 dollars - 15 credit I had on my plan) haha well i just called back - looks like i actually have 650 mins... nobody can make heads or tails of my plan lol so, we'll see what it actually comes out to be when it's all said and done... as of right now tho....

650 anytime
evening and weekend @ 6pm (this i had from my old plan)
unlimited incoming free (10 bucks - 10 bucks)
100LD free
VVM, SMS, MMS (picture, video, etc text) unltd ($20 iphone plan or someting)
CID, Who Called
6 Gig data for 30 bucks

was 67.45 + tax + saf + 911 = 76.45 a month.

I bought the 32 Gig black 3gs for 299 - she initially said I had to pay 35 activation... I just told her some dude named mohammed had just called me saying that I was able to do a HUP and that I wouldn't have to pay activation fee - she whiped it without question and was happy to do it.

THEN - she took 35 bucks off my last months bill.. luckily I hadn't paid it yet. Said she would take 35 off next months plan.
Also gave me unlimited data and unlimited calling for 3 months each - said they usually give only 1 month (who knows if this is true or not).

I originally had free R2R (rogers to rogers for n00bs) and said i'd rather have unlimited incoming.. she switched that for me. However, that is a 10 dollar credit vs 5 or less I think. I tried to get 1000LD mins.. with a credit.. but she said you can only get credits up to the value of your voice plan - mine is 25. Already had 15 credit plus 10 credit of unlimited incoming. Anything past that, the system wont take it or revenue will audit your account.

so, overall i settled for the 76 n change. higher than I wanted but got almost everything I need. I could have called back and tried a 5th person and just kept at it, but didn't bother. maybe you could do better. anyways, what you guys think?

[napoleon1769]

I have these credits on my plan right now. I'm planning to add the $30 data plan onto my account but I'm trying to keep my bill down. Does anyone know if the credits would remain if I remove the wireless essentials associated with the credits?

http://img199.imageshack.us/img199/1883/testlmc.jpg

Bump?

[seL]

thats an awesome plan. how'd you manage to get that? if i may ask what'd you tell the retentions rep?

I have 4 mobile accounts with them, 2 internet accounts, 1 cable and 1 home phone account.

I pay my bills ON TIME and have been a customer for 12 years.

[aznprince23]

That $57 plan for all that seems bs to me.. but if you wanna share how you got it, how long you've been with them, etc that'd be great.

I got - I've been with them for 2.5 years, my contact had expired so I was free to say I'm leaving for telus. This is what I got. I talked to 4 people - 2 were useless, 1 was a retention rep and she gave me a bit of stuff, and then the last was just a reg CSR I think - but she was super nice and messed up.. wnich I'll explain.

200 anytime + 150 bonus + 150 bonus (she entered it in 2 times 'cuz of information overload so I got 500 total anytime minutes when I was only supposed to get 350) (this is 25 dollars - 15 credit I had on my plan)
SO...

500 anytime
evening and weekend @ 6pm (this i had from my old plan)
unlimited incoming free (10 bucks - 10 bucks)
100LD free
VVM, SMS, MMS (picture, video, etc text) unltd ($20 iphone plan or someting)
CID, Who Called
6 Gig data for 30 bucks

was 67.45 + tax + saf + 911 = 76.45 a month.

I bought the 32 Gig black 3gs for 299 - she initially said I had to pay 35 activation... I just told her some dude named mohammed had just called me saying that I was able to do a HUP and that I wouldn't have to pay activation fee - she whiped it without question and was happy to do it.

THEN - she took 35 bucks off my last months bill.. luckily I hadn't paid it yet. Said she would take 35 off next months plan.
Also gave me unlimited data and unlimited calling for 3 months each - said they usually give only 1 month (who knows if this is true or not).

I originally had free R2R (rogers to rogers for n00bs) and said i'd rather have unlimited incoming.. she switched that for me. However, that is a 10 dollar credit vs 5 or less I think. I tried to get 1000LD mins.. with a credit.. but she said you can only get credits up to the value of your voice plan - mine is 25. Already had 15 credit plus 10 credit of unlimited incoming. Anything past that, the system wont take it or revenue will audit your account.

so, overall i settled for the 76 n change. higher than I wanted but got almost everything I need. I could have called back and tried a 5th person and just kept at it, but didn't bother. maybe you could do better. anyways, what you guys think?

I don't think it's BS. I can vouch for it because I called in yesterday and got a somewhat similar plan for $53.xx all in.

250 min + 25 min, unlimited evenings and weekends after 6pm
100 CDN long distance
CD, VM, 2500 text messaging
Rogers to Rogers
6gb Data Plan

[mjdavila]

nice... first times a charm..

just HUP'ed 9 months ago with the N95 8GB and voice dial and a little faster OS in the 3GS isn't worth 400+ dollars for me..

renewed for 3 years.

HUP:
16GB iPhone 3G - 99$

Plan:
500 daytime minutes
Unlimited Evening/Weekends @ 6pm
CID, Visual Voicemail
100 Long distance minutes
Unlimited incoming
1000 sent txt messages
6GB data (w/ tethering)

$40 a month plus SAF plus tax
=$53.62 all in


I just told them Bell has a $45 plan with 1GB data and 650 minutes blah blah blah...

First he offered me 1GB data and when I mentioned the 6GB they have now he said: 'ya its supposed to be for new ppl only but i'll make an exception'
me: 'for the same price?'
him: 'yes'

[MiKeNaH]

What have you guys been asking? I've been following this thread for awhile but was holding back on calling retentions until the new iPhone came out. I'm about a year and a half into my 3 year contract and when I called I couldn't get the rep to budge. Best thing he said he could do for me was give me a $5 credit to my account.

@aznprince, What did you say to the rep? I basically want the plan you got (with that price point) with the exception of R2R and LD minutes.

[wit]

nice... first times a charm..

just HUP'ed 9 months ago with the N95 8GB and voice dial and a little faster OS in the 3GS isn't worth 400+ dollars for me..

renewed for 3 years.

HUP:
16GB iPhone 3G - 99$

Plan:
500 daytime minutes
Unlimited Evening/Weekends @ 6pm
CID, Visual Voicemail
100 Long distance minutes
Unlimited incoming
1000 sent txt messages
6GB data (w/ tethering)

$40 a month plus SAF plus tax
=$53.62 all in


I just told them Bell has a $45 plan with 1GB data and 650 minutes blah blah blah...

First he offered me 1GB data and when I mentioned the 6GB they have now he said: 'ya its supposed to be for new ppl only but i'll make an exception'
me: 'for the same price?'
him: 'yes'

Nice! btw is 16GB iPhone 3G - 99$ the refurbished one?
I just HUP to the 16Gb iPhone (old version refurbished one) for $99 too with $30 6Gb data plan. Can't make them low the price for data plan though... it is little weird since I did last HUP only 6 months ago but they don't seem to care.

[MJunkie]

Nice! btw is 16GB iPhone 3G - 99$ the refurbished one?
I just HUP to the 16Gb iPhone (old version refurbished one) for $99 too with $30 6Gb data plan. Can't make them low the price for data plan though... it is little weird since I did last HUP only 6 months ago but they don't seem to care.

Thats really weird. I am being quote $249 for 16gb iphone 3gs.

My contract expired a year ago .. have never done any HUP. although I have been with rogers for only 2 years!

The rep stated the revenues through me are really low.. hence the higher price!

does it make sense?

[mjdavila]

Nice! btw is 16GB iPhone 3G - 99$ the refurbished one?
I just HUP to the 16Gb iPhone (old version refurbished one) for $99 too with $30 6Gb data plan. Can't make them low the price for data plan though... it is little weird since I did last HUP only 6 months ago but they don't seem to care.


ya its 'refreshed' so apparently what that means is that someone got it.. returned it to rogers before 30 days...

then rogers sent it back to apple who put a brand new cover and reimage and test it..

so its pretty much brand new..

ya my last HUP was pretty recent too.. only 9 months or so...

the way i got my plan was just speaking with retentions/relations/cancellations etc... and quoting Bell's 45$ 650 min/1GB plan .. and the guy just came out and offered me 500min/even&weekends/incoming/1000txt/1GB.. etc... for $40..

and when i asked about the 6gb promo.. he just threw it in for the same price...

so it was fairly easy.. just get the right rep (male)

[aznprince23]

What have you guys been asking? I've been following this thread for awhile but was holding back on calling retentions until the new iPhone came out. I'm about a year and a half into my 3 year contract and when I called I couldn't get the rep to budge. Best thing he said he could do for me was give me a $5 credit to my account.

@aznprince, What did you say to the rep? I basically want the plan you got (with that price point) with the exception of R2R and LD minutes.

I didn't really have to haggle with the rep. I basically said I wanted to get the iphone and add a data plan. I asked her if it was at all possible to get that within a reasonable budget/price point (I told her I wanted to pay $50-$55 after tax). She put me on hold for a bit and then came back with that plan. I was happy with it, so I took it. I probably could've asked for more minutes or extra credits but I don't need it and I'm happy with what I was offered.

You have to make sure you are speaking with a retentions person. When I called in, I asked to be transferred to retentions and gave the reason that I was just speaking with them and got disconnected.

Good luck!

[kali_pak]

i just wanted to thank all you guys here on the forum. i'm a brand new rogers customer, coming over from telus who i was with for 9 years. i got a new iphone 3gs 32 gig (which i paid $299 for) and here's the plan i got after i call in to threaten to cancel within my first 30 days:

300 daytime min
Unl Eve&Wkds @ 6 pm
2500 text/pic msg, unlimited msgs received
CD
Visual VM
6 gigs of data
NO SYSTEM ACCESS FEE

all for $63 plus taxes.........

as a brand new customer (just over 1 day old) I'm extremely satisfied. I'm going to work on getting some LD minutes and unlimited incoming and get my base price down...... THANKS TO ALL THE POSTERS!!!!!!

[MiKeNaH]

I didn't really have to haggle with the rep. I basically said I wanted to get the iphone and add a data plan. I asked her if it was at all possible to get that within a reasonable budget/price point (I told her I wanted to pay $50-$55 after tax). She put me on hold for a bit and then came back with that plan. I was happy with it, so I took it. I probably could've asked for more minutes or extra credits but I don't need it and I'm happy with what I was offered.

You have to make sure you are speaking with a retentions person. When I called in, I asked to be transferred to retentions and gave the reason that I was just speaking with them and got disconnected.

Good luck!

I just went through the *611, and said cancel my phone. Was I not transferred to the retentions department?

[Havo]

I'm in a bit of a dilemma. My contract expires this August and I'm not sure if I want to stay with Rogers. Main reason being that they aren't offering me any good phones for a decent price. They quoted me the new iphone 16gb for $249 +admin fee+data plan and the new htc phones at $349.

My contract is pretty good:
200 AT minutes, after 8pm and w/e free
CID
Call waiting and forwarding
vm

total= $25 including taxes + other fees

My contract is under my sis' name and i thought i could use that as leverage to get a better deal and plan. However, the rep said that my deal was good enough. I even threatened to leave rogers but he still woudn't budge. I'll probably try a few more times in August. Any new strategies that i can use?

I would suggest getting a text msg package because they are gonna start charging for incoming...

[mjdavila]

I just went through the *611, and said cancel my phone. Was I not transferred to the retentions department?

nope... you have to ask to be transferred to them. they'll ask you why and you can say you were speaking with them b4 or just say your cancelling..

[thetenken]

Old Plan

250 Daytime
6pm unlimited E/W
R2R
CID (credited)
33% Value Pack (credited)
-125 text sent/unlimt rec
-enhanced voicemail
-Monthly $10 credit
SAF+911

=32.00+tax

I negotiated with a year left

250 Daytime
6pm unlimited E/W
R2R(credited)
unlimted txt/pic/vid messaging
visual voicemail
Who called (I am probably going to disable this...its kinda annoying)
500mb data
-Monthly $10 credit
-Monthly $15 credit
SAF+911

=35.00

+3g 8gb Iphone $74.99

I see people are getting the 6gb and more services but I wanted to try to keep my monthly low. I kept trying to get ulimited network calling but they wouldn't budge.

This probably took me 6-7 hours worth of calls over a week.

So just remember unless you have something to hold over them be very patient and very polite.

I also negotiated 2 other deals for my friend and gf for Fido which I will post there later. Good Luck everyone

[nyererei]

Quick question,

I get credited for the 6pm early evening calling option of $7.00. I want to ask rogers if I can swap that for the $5 text plan (250 texts). Has anyone tried doing something like that and got it?

The thing is, I don't have much leverage as I only pay $10+saf+.50. Which is for: 250 weekday min, 6pm early evening, unlimited evening and weekends, unlimited r2r.

Figured I'd ask before calling. Thanks.

[tebore]

250 Daytime
6pm unlimited E/W
R2R(credited)
unlimted txt/pic/vid messaging
visual voicemail
Who called (I am probably going to disable this...its kinda annoying)
500mb data
-Monthly $10 credit
-Monthly $15 credit
SAF+911

=35.00

+3g 8gb Iphone $74.99


That seems like BS. There's no way you can get data and voice with all that for less than $40 before tax.

How did you get a 8Gig 3G for $74.99? 49.99 + 35 admin is still 84.99 I can't figure the combo to get $74.99

Please share your secret. I have the same plan and I pay $53 all in.

[andyman3000]

Old Plan

250 Daytime
6pm unlimited E/W
R2R
CID (credited)
33% Value Pack (credited)
-125 text sent/unlimt rec
-enhanced voicemail
-Monthly $10 credit
SAF+911

=32.00+tax

I negotiated with a year left

250 Daytime
6pm unlimited E/W
R2R(credited)
unlimted txt/pic/vid messaging
visual voicemail
Who called (I am probably going to disable this...its kinda annoying)
500mb data
-Monthly $10 credit
-Monthly $15 credit
SAF+911

=35.00

+3g 8gb Iphone $74.99

I see people are getting the 6gb and more services but I wanted to try to keep my monthly low. I kept trying to get ulimited network calling but they wouldn't budge.

This probably took me 6-7 hours worth of calls over a week.

So just remember unless you have something to hold over them be very patient and very polite.

I also negotiated 2 other deals for my friend and gf for Fido which I will post there later. Good Luck everyone


WOW..i have agree that looks to good to be true

[megardi]

Old Plan

I negotiated with a year left

250 Daytime
6pm unlimited E/W
R2R(credited)
unlimted txt/pic/vid messaging
visual voicemail
Who called (I am probably going to disable this...its kinda annoying)
500mb data
-Monthly $10 credit
-Monthly $15 credit
SAF+911

=35.00



I'm wondering about the unlimited text add-on you have that also includes MMS / picture messaging. I have a retentions "unlimited text" add-on, but I called today and it doesn't include MMS. Can you tell (from your online Wireless Essentials page) what the name of that unlimited text/mms/vid add-on is called? And are you getting a feature-specific credit to offset it? Thanks in advance for your help!

[da_hool]

That seems like BS. There's no way you can get data and voice with all that for less than $40 before tax.

How did you get a 8Gig 3G for $74.99? 49.99 + 35 admin is still 84.99 I can't figure the combo to get $74.99

Please share your secret. I have the same plan and I pay $53 all in.

Hmm, I used to have something similar to him and my base plan was $20 which meant the max Monthly Plan Credits is $20. I had to switch to the $45 Smart Phone plan with 500 MB and My5 Canada-Wide to get more Monthly Plan Credits to work and this took months of frustration calling in after every screwed up bill.

http://members.shaw.ca/dahool/rogersbill.jpg

The $5.83 student credit was added during the month so it is pro-rated.

[bunnyfoo]

Got a quick question about credits... I want to try and renegotiate my plan and I've read that the monthly plan credits can't be greater than the cost of my voice plan. On my account, I have credits for the retentions value pack ($10) and R2R ($5). The retentions value pack is listed as a monthly plan credit but the $5 is listed as R2R.

Does it matter how the credits are classified? I just wanted to see if I could get any other discounts. I would like to ask for unlimited incoming but not sure I would be eligible since my voice plan is only $20/month.

TIA :)

ETA: Oops, I see my question was sort of answered by the post above. Sorry.

[coconut_head]

Hi, I am about 9 months into my current contract, and it looks similar to below:

250 weekday unlimited evening and weekend = $20
Early evening @ 6pm = $5
Value Pack (CID, VM, 125 text) = $12
50 bonus minutes = $0
100 LD = $0
- $10 credit

+ SAF + 911
= $38.93

What I am looking for is:

250 weekday w/ unlimited evening and weekend = $20
50 bonus minutes = $0
Early evening @ 6 = $5
100 LD = $0
$35 Data value pack = $35
(500mb, unlimited text/video message, CID, VM)
- $15 credits

+ SAF + 911 = $59.27

However the retention rep wouldn't budge, saying the maximum credits can only be as much as 50% of the voice 'base' plan. I really want to add the data plan with CID and VM, but keep it all under $60. Any tips on how I should approach the representative? Should I call in and ask for 6GB data with individual features added on and credited instead of the value packs? This particular line has been on Rogers for about 6 years.

Thanks in advanced.

[seL]

ya how did you manage to get that. the rep I talked to today wouldn't budge and actaully made the plan more expensive. apparently the guy i talked to yesterday didn't include caller id & voice mail. the rep today wouldn't include caller id and voice mail at all.

it is very frustrating talking to these guys, one step forward then two steps back.

I'm sure there are different ways to get what you want but in my eyes there's only 1 way to get what you want from anyone in customer relations and that's to find the right agent. Hands down if you find the right agent you WILL get what you want and likely more. You can sweet talk someone all you want, but in the end if they aren't gonna budge, then they aren't gonna budge.

The best way to go about finding the right agent is start off small, with some small talk asking about options and offers. The longer you talk to them the more of a feel you'll get for how "giving" they will be. If you find the agent to be firm and unwilling to offer anything decent or along the lines of what you want, then just move on. Don't be rude or get upset with them, just tell them you have some things to think about and you will give them a call back in a few days. After this you can either call right back and hope for a better agent, or give it a few days then call back.

Regardless of who you are talking to, it is always key to give specific examples of how you can get better deals "elsewhere". Specific examples help give them an idea of what you are looking for and what they can counter offer with. Without these examples they are just gonna offer you based on what they usually offer or what isn't in your plan, even if it's something you don't need. Whatever you do, don't call in saying "well my buddy said he called you last week and you guys gave him 300 extra minutes and took $20 off his bill" or "well I was reading on the internet that all these people were getting really good plans and deals because they said they would extend their contract." This is in fact probably one of the worst things you can do. The fact that you are going to them with "hearsay" does nothing to help build your case of "deserving a better deal".

Once you find the "right" agent I have one piece of advice....milk them for everything and anything you can. Calling in every week or every few weeks/months could result in your account being flagged and at which point you will be hard pressed to find a really good deal. 1 call with the "right" agent could set you up for years of future use without requiring a call back every few months to try and squeeze something else out of them. If you have multiple lines/services with Rogers, use that as a bargaining tool but ALSO take the opportunity to milk what you can for those other services. If you have 3 mobile accounts, make sure you at least look into all 3 accounts to see what they can offer you.

These folks are in the business of retaining customers. Their sole purpose is to "hook you up" with good deals that will ensure your retention with Rogers. They're not there to increase your bills or make the situation worse. Once they get started on one of your accounts, the ball is already rolling so to make a few changes to other accounts/services under your name is nothing but a few clicks away. Keep beefing up their ego as they continue to "hook you up" by thanking them and telling them they have been the most helpful person at Rogers you have ever dealt with. Any small talk you can fit in is a definite bonus, but again you have to feel it out with the agent you are talking to as it may or not be worthwhile/effective.

Again, if you run into someone who isn't willing to help you out the way you want, move on to someone else. Don't abuse them or the system because in the end it's your account that gets flagged and your wallet that has to pay the bills.

Good luck!

[Xerex]

IS there an easier way to find out the contract you are in besides calling Rogers? I just order the Iphone but I think they didn't put me to a 3 year data plan but I want to find out coz when I check online it just say my data plan expires 2010..

Also Im on a corporate plan when I ask about the 3gs its 499 for the upgrade and 149 for the 3G... Those of you who are in a corporate plan? Are you getting the same answer? Anyone got lucky to get the 3gs at 199?

[HowEver]

IS there an easier way to find out the contract you are in besides calling Rogers? I just order the Iphone but I think they didn't put me to a 3 year data plan but I want to find out coz when I check online it just say my data plan expires 2010..

Also Im on a corporate plan when I ask about the 3gs its 499 for the upgrade and 149 for the 3G... Those of you who are in a corporate plan? Are you getting the same answer? Anyone got lucky to get the 3gs at 199?

Some corporate plan info here:

http://www.ehphone.ca/2009/06/summary-of-rogers-3g-s-upgrade-policy-and-welcome-back-to-ehphoneca/

I think they're working on it.... like last year, corporate was hit or miss to start with.

[tebore]

I'm wondering about the unlimited text add-on you have that also includes MMS / picture messaging. I have a retentions "unlimited text" add-on, but I called today and it doesn't include MMS. Can you tell (from your online Wireless Essentials page) what the name of that unlimited text/mms/vid add-on is called? And are you getting a feature-specific credit to offset it? Thanks in advance for your help!

It's just the $35 Data value pack. It has all the stuff he listed.

Hmm, I used to have something similar to him and my base plan was $20 which meant the max Monthly Plan Credits is $20. I had to switch to the $45 Smart Phone plan with 500 MB and My5 Canada-Wide to get more Monthly Plan Credits to work and this took months of frustration calling in after every screwed up bill.

http://members.shaw.ca/dahool/rogersbill.jpg

The $5.83 student credit was added during the month so it is pro-rated.

He's from Toronto(west coast[golden horseshoe]) so it's highly unlikely for him to get something like that. I inquired about starting with a $45 data&voice plan then adding a $20 Iphone package to get the extras they say they would only credit the $45 plan to up to the extras so I'd still be paying $45 + SAF + 911 and taxes.

[ibear]

My current contract expires in a few months. If I get a HUP now and sign another 3 years, would I be able to cancel the service and return the phone within first 30 days (or some minutes)?

[egwk]

Old Plan

250 Daytime
6pm unlimited E/W
R2R
CID (credited)
33% Value Pack (credited)
-125 text sent/unlimt rec
-enhanced voicemail
-Monthly $10 credit
SAF+911

=32.00+tax

I negotiated with a year left

250 Daytime
6pm unlimited E/W
R2R(credited)
unlimted txt/pic/vid messaging
visual voicemail
Who called (I am probably going to disable this...its kinda annoying)
500mb data
-Monthly $10 credit
-Monthly $15 credit
SAF+911

=35.00



This is total BS. no way you can get that at $35 total with voice/data/saf/taxes. For the past week I've been trying to get that exact same package for $43 and they still wouldn't budge. It came out to $53 total. Unless you show us your bill, it didn't happen...

[litebrite]

I'm sure there are different ways to get what you want but in my eyes there's only 1 way to get what you want from anyone in customer relations and that's to find the right agent. Hands down if you find the right agent you WILL get what you want and likely more. You can sweet talk someone all you want, but in the end if they aren't gonna budge, then they aren't gonna budge.

The best way to go about finding the right agent is start off small, with some small talk asking about options and offers. The longer you talk to them the more of a feel you'll get for how "giving" they will be. If you find the agent to be firm and unwilling to offer anything decent or along the lines of what you want, then just move on. Don't be rude or get upset with them, just tell them you have some things to think about and you will give them a call back in a few days. After this you can either call right back and hope for a better agent, or give it a few days then call back.

Regardless of who you are talking to, it is always key to give specific examples of how you can get better deals "elsewhere". Specific examples help give them an idea of what you are looking for and what they can counter offer with. Without these examples they are just gonna offer you based on what they usually offer or what isn't in your plan, even if it's something you don't need. Whatever you do, don't call in saying "well my buddy said he called you last week and you guys gave him 300 extra minutes and took $20 off his bill" or "well I was reading on the internet that all these people were getting really good plans and deals because they said they would extend their contract." This is in fact probably one of the worst things you can do. The fact that you are going to them with "hearsay" does nothing to help build your case of "deserving a better deal".

Once you find the "right" agent I have one piece of advice....milk them for everything and anything you can. Calling in every week or every few weeks/months could result in your account being flagged and at which point you will be hard pressed to find a really good deal. 1 call with the "right" agent could set you up for years of future use without requiring a call back every few months to try and squeeze something else out of them. If you have multiple lines/services with Rogers, use that as a bargaining tool but ALSO take the opportunity to milk what you can for those other services. If you have 3 mobile accounts, make sure you at least look into all 3 accounts to see what they can offer you.

These folks are in the business of retaining customers. Their sole purpose is to "hook you up" with good deals that will ensure your retention with Rogers. They're not there to increase your bills or make the situation worse. Once they get started on one of your accounts, the ball is already rolling so to make a few changes to other accounts/services under your name is nothing but a few clicks away. Keep beefing up their ego as they continue to "hook you up" by thanking them and telling them they have been the most helpful person at Rogers you have ever dealt with. Any small talk you can fit in is a definite bonus, but again you have to feel it out with the agent you are talking to as it may or not be worthwhile/effective.

Again, if you run into someone who isn't willing to help you out the way you want, move on to someone else. Don't abuse them or the system because in the end it's your account that gets flagged and your wallet that has to pay the bills.

Good luck!

thanks that's good advice.

any way you can tell by talking to them that your account's been flagged?

[thetenken]

This is total BS. no way you can get that at $35 total with voice/data/saf/taxes. For the past week I've been trying to get that exact same package for $43 and they still wouldn't budge. It came out to $53 total. Unless you show us your bill, it didn't happen...

Regardless if you believe me or not its what I got and the reson I got it was from my multiple phone calls. I had one person in retentions offer me the $25 500mb data addon for $15. I asked that he write it in my notes I called back an hour later and talked to a regular CSR to confirm it was there. When I called back 2 days later to start negotiating for an iPhone the retentions person said that they couldn't do that I asked her to review my notes that showed I was promised 500mbs for $15 and then she said she could give me a $15 credit instead. I said I would have to think about it and for her to put those in the notes instead. Later that day I called back asked to keep my voiceplan($25), extend my existing $10 credit for the new duration, got the r2r credited since they couldn't give me unlimted network and I was giving up the 33% value pack, switched to the iphone data value pack for $35 and pointed out that I had a $15 credit from retentions for a data plan.

All I'm trying to tell people is that be nice to everyone you talk to and be patient and most importantly get it all documented and know the dates.

The main difference is that in 3 years I have to figure out how to get them to extend credits vs. other people that get lowered rates. So in 3 years your deal will probably be better than mine unless I can extend my credits.

[Aznkid2000]

ok so this is bs i got the 33% discount for my blackberry data plan taken off....

and they gave me the most bs excuss, a rep told me something about revenue agency checking out accounts every month to see what kind of plan your getting and since i got 4 credits to my account they removed wtf :evil:

so basically saying you got too much of a good plan lets take something off....

[thetenken]

Does anyone know if someone does a contract take over if the new owner will be treated as the same tier as the previous owner or does it start all over again?

I have an aunt that just moved here and I'm wondering if it would be better for her to do a contract takeover since its so much harder to get any additional deals as a new customer.

One of the things I discovered from my recent 3 year renewal and multiple calls in was that eventhough my contract was only 2 years old the 'line' history was 8 years old and that from my revenue generation I was Tier 5 (Is that really the highest?)

So does 'line' history actually make a difference?

[bigeye43]

Ok, so here is the deal I finalized yesterday, with one month left on my 2 year contract. It took 4 phone calls over the last 2 weeks. I have been a customer with rogers for 13 years, and the only phone I ever paid for was my very first Nokia.

3 Year Term:
$25 plan
200 minutes + 50 bonus + 100 bonus minutes anytime
Unlimited E/W at 6pm
100 LD
Unlimited Incoming
Smartphone Value Pack (VVM, Who Called, CID)
1000 Picture or Video Messages
2500 sent/unlimited received text messages
6GB Data plan - Free tethering for the 3 years (Confirmed Verbally 3 times, as well as a note on my account)
Unlimited Data for the First 3 Months
No charge SAF For the first 12 months, with a renewal note on my account.
$.50 911 fee
Free 8GB Iphone 3G refreshed
$0 Activation
No Charge shipping.

$40.50 plus $2.03 GST = $42.53

Sounds Pretty Damn Sweet to me!

Funny thing is, over the first 3 calls, I tried my hardest to not have to have Data with a Smart Phone upgrade. Even though Fido does not require it, The first 3 Rogers Reps would not budge. My call yesterday afternoon (Which was the 30 days before my contract expires) The rep told me right away he could give me the 8GB Iphone 3G for free with NO DATA. I just about took the deal right there. But then he offered me the 6GB plan for $20. I already had $25 in plan credits, and we just worked things a little different to get me more. I had the Rogers 2 Rogers feature for free before, but would only use about 8 minutes a month. So, we switched it to the Unlimited Incoming for Free. I also had the 1000 LD minutes for $5, and I have only been using about 50-75 of them a month, so we switched to the free 100 LD minutes, and kept the $5 plan credit. And I had mentioned Fido has no SAF, and he gladly waived it for me. Over all, my plan has increased by about $7 including tax, and I get the 6GB data.

The Rep's name was Chris (sorry, no extension), and he was a soft spoken guy. VERY NICE Guy.

Again, being respectful, lot's of please and thank you's really does go along way.

If anyone can spot where I may have done better, let me know!

And if I forgot anything, I will update.

HTH!

[thetenken]

Ok, so here is the deal I finalized yesterday, with one month left on my 2 year contract. It took 4 phone calls over the last 2 weeks. I have been a customer with rogers for 13 years, and the only phone I ever paid for was my very first Nokia.

3 Year Term:
$25 plan
200 minutes + 50 bonus + 100 bonus minutes anytime
E/W at 6pm
100 LD
Unlimited Incoming
Smartphone Value Pack (VVM, Who Called, CID)
6GB Data plan - Free tethering for the 3 years (Confirmed Verbally 3 times, as well as a note on my account)
No charge SAF For the first 12 months, with a renewal note on my account.
$.50 911 fee
Free 8GB Iphone 3G refreshed
$0 Activation
No Charge shipping.

$40.50 plus $2.03 GST = $42.53

Sounds Pretty Damn Sweet to me!

Funny thing is, over the first 3 calls, I tried my hardest to not have to have Data with a Smart Phone upgrade. Even though Fido does not require it, The first 3 Rogers Reps would not budge. My call yesterday afternoon (Which was the 30 days before my contract expires) The rep told me right away he could give me the 8GB Iphone 3G for free with NO DATA. I just about took the deal right there. But then he offered me the 6GB plan for $20. I already had $25 in plan credits, and we just worked things a little different to get me more. I had the Rogers 2 Rogers feature for free before, but would only use about 8 minutes a month. So, we switched it to the Unlimited Incoming for Free. I also had the 1000 LD minutes for $5, and I have only been using about 50-75 of them a month, so we switched to the free 100 LD minutes, and kept the $5 plan credit. And I had mentioned Fido has no SAF, and he gladly waived it for me. Over all, my plan has increased by about $7 including tax, and I get the 6GB data.

The Rep's name was Chris (sorry, no extension), and he was a soft spoken guy. VERY NICE Guy.

Again, being respectful, lot's of please and thank you's really does go along way.

If anyone can spot where I may have done better, let me know!

And if I forgot anything, I will update.

HTH!

WOW sweet deal. I wish I could've gotten the 6GB and the SAF credit. I think I see a commonanlity between the people getting good deals:

Multiple phone calls and be very polite.

So keep it in mind when you call.

Good Luck all!

[capone20]

Guys I need help deciding if this a good deal or not or should i be calling to get better deal???

Current plan:

250 daytime mins
Unlimited txt
unlimited incoming calls
unlimited R2Rs
free after 6pm
100ld
caller id/name display/who called/voicemail

for $34.xx

and rogers is willing to add 500mb for another $8 more and is offereing me iphone 3g 16gb i believe for $99 or the sony X1 for 249.99

[thetenken]

Guys I need help deciding if this a good deal or not or should i be calling to get better deal???

Current plan:

250 daytime mins
Unlimited txt
unlimited incoming calls
unlimited R2Rs
free after 6pm
100ld
caller id/name display/who called/voicemail

for $34.xx

and rogers is willing to add 500mb for another $8 more and is offereing me iphone 3g 16gb i believe for $99 or the sony X1 for 249.99

I think with the data thats a great deal. Personally I would ask for the best price they can give you on a 16 or 32 3gs which you could then sell and buy a regular 16gb on the aftermarket, there are tons of 3g available now.

[expergo]

Guys I need help deciding if this a good deal or not or should i be calling to get better deal???

Current plan:

250 daytime mins
Unlimited txt
unlimited incoming calls
unlimited R2Rs
free after 6pm
100ld
caller id/name display/who called/voicemail

for $34.xx

and rogers is willing to add 500mb for another $8 more and is offereing me iphone 3g 16gb i believe for $99 or the sony X1 for 249.99

That's a good deal.

[capone20]

I think with the data thats a great deal. Personally I would ask for the best price they can give you on a 16 or 32 3gs which you could then sell and buy a regular 16gb on the aftermarket, there are tons of 3g available now.

Thats a smart idea, I didn't even think of doing that.

[tebore]

Regardless if you believe me or not its what I got and the reson I got it was from my multiple phone calls. I had one person in retentions offer me the $25 500mb data addon for $15. I asked that he write it in my notes I called back an hour later and talked to a regular CSR to confirm it was there. When I called back 2 days later to start negotiating for an iPhone the retentions person said that they couldn't do that I asked her to review my notes that showed I was promised 500mbs for $15 and then she said she could give me a $15 credit instead. I said I would have to think about it and for her to put those in the notes instead. Later that day I called back asked to keep my voiceplan($25), extend my existing $10 credit for the new duration, got the r2r credited since they couldn't give me unlimted network and I was giving up the 33% value pack, switched to the iphone data value pack for $35 and pointed out that I had a $15 credit from retentions for a data plan.

All I'm trying to tell people is that be nice to everyone you talk to and be patient and most importantly get it all documented and know the dates.

The main difference is that in 3 years I have to figure out how to get them to extend credits vs. other people that get lowered rates. So in 3 years your deal will probably be better than mine unless I can extend my credits.

Don't worry they'll do an audit soon enough.

[thetenken]

Don't worry they'll do an audit soon enough.

I don't understand how they justify changes to a contract, from past posts it looks as if they simply remove the credits. I hope that Tiers are taken into account on this audit as my overage has always been high.

So I think this reinforces what I said before, its better to negotiate a lower price plan than it is to get credits.

Does anyone actually know the legality of removal of credits?

[tnguyenviet]

Any advice on how to obtain the 3G IPhone without being hooked with a data plan?

They turned me down in an instant yesterday but I did not bother mentioning how Fido is offering new customers to sign with them with iPhone 3G Refreshed without having to have a data plan.

Is there another way out or would I have to use the threaten solution?

Thanks

[bluser]

300 day time mins.
free after 6.00
100 long distances minutes
voicemail
caller ID
500 text msgs

$25 All in... what do you guys think?

[jaysin]

I am a black berry user and wanted to upgrade to Iphone. So talk to one of the rep got this offer Iphone 3gs 16 gb for 199.00:

250/unlimited eve/wkds 20.00
6pm early eve 5.00
communication value pk 11.00
unlimited incomeing 10.00
savings incoming -10.00
rogers to rogers 5.00
savings -5.00
iphone 6gb data 30.00
savings -10.00
911 and system access
Total 59.95

What do you guys think is there any more room to negotiate.

[bluser]

I am a black berry user and wanted to upgrade to Iphone. So talk to one of the rep got this offer Iphone 3gs 16 gb for 199.00:

250/unlimited eve/wkds 20.00
6pm early eve 5.00
communication value pk 11.00
unlimited incomeing 10.00
savings incoming -10.00
rogers to rogers 5.00
savings -5.00
iphone 6gb data 30.00
savings -10.00
911 and system access
Total 59.95

What do you guys think is there any more room to negotiate.

That looks pretty decent... I'd think about the usage though unlimited incoming vs. rogers to rogers... Would you really need both? Ask the rep to check your usage to see if you really would benefit from both options... Because the 5 dollar credit for Rogers to Rogers could be applied to the early evenings which would bring your plan down 54.xx ... My plan is similar to yours with the addition of 1000 LD mins and it comes to a few dollars more... It's not the best plan I've seen for the Iphone but it's better than the majority of the general public... hell I know tonnes of people who pay 60 bucks a month for just regular voice plans!

[invisible]

So keep in mind I've only been with Rogers for SIX MONTHS!!!
250 Weekday minutes
6pm evenings and weekends
Call display
Voicemail
UNLIMITED text, picture, and video messaging
500MB for browser, e-mail and BlackBerry Messenger
1,000 Canada-wide anytime minutes (SMOKIN' HOT!!! Worth $100!!!)

..All for $50.00 + SAF +911
So total is $57.45

... WOW!!! If that's what I got after six months, wonder what I can work in a YEAR?!

[dorko]

So keep in mind I've only been with Rogers for SIX MONTHS!!!


1,000 Canada-wide anytime minutes (SMOKIN' HOT!!! Worth $100!!!)


That is worth 5$. It's something the retention department give out to keep customers. I've had it since I signed with them 2yrs ago.
Sorry to burst your bubble

[pangjeff]

does anyone know whether or not you need to extend your contract in order to get a retentions plan? i'd rather not have to extend again.

[superbpx]

does anyone know whether or not you need to extend your contract in order to get a retentions plan? i'd rather not have to extend again.

Good chunk of the time you do. People are getting good plans cause they are trying to people in before DAVE Wireless and Globalive Wireless come to town soon. I'd say personally speaking, best time maybe around September if your willing to lock in.

[mjdavila]

nice... first times a charm..

just HUP'ed 9 months ago with the N95 8GB and voice dial and a little faster OS in the 3GS isn't worth 400+ dollars for me..

renewed for 3 years.

HUP:
16GB iPhone 3G - 99$

Plan:
500 daytime minutes
Unlimited Evening/Weekends @ 6pm
CID, Visual Voicemail
100 Long distance minutes
Unlimited incoming
1000 sent txt messages
6GB data (w/ tethering)

$40 a month plus SAF plus tax
=$53.62 all in


I just told them Bell has a $45 plan with 1GB data and 650 minutes blah blah blah...

First he offered me 1GB data and when I mentioned the 6GB they have now he said: 'ya its supposed to be for new ppl only but i'll make an exception'
me: 'for the same price?'
him: 'yes'


Hehe.. I called back last night and told them to cancel my 99$ refreshed 3G and I wanted the 16GB 3GS for 199 like the guy "told me"...

He really told me it was 599... (I HUPed way too recently)

But the lady didnt check anything and told me to go to any store and pick it up for 199...

SUCCESS! :)

[jeye]

Hehe.. I called back last night and told them to cancel my 99$ refreshed 3G and I wanted the 16GB 3GS for 199 like the guy "told me"...

He really told me it was 599... (I HUPed way too recently)

But the lady didnt check anything and told me to go to any store and pick it up for 199...

SUCCESS! :)

Did you order the IPhone over the phone and pick it up instore? or did you order the phone instore also?

[McLaren__F1]

Are most iPhone 3GS in roger stores out of stock? the last 2 days they have been out of stock. (well the one in the area)

[thetenken]

Since I've been helping my aunt out to get a 32gb 3GS I've gone to 5 stores and all of them were out of stock but 4 of them said to check on Friday(tomorrow)

[jaleong]

does anybody know how long account notes are kept on there? I was offered a decent deal about 3 or 4 months ago but didn't really have the $ to take it (this was coming from a voice plan to a voice and data plan). Just wondering what my chances are getting the same deal when I call in. thx in advance

[stephhh]

hey guys, after reading a few of these posts i've decided to kick some ass and call rogers :D
i was very very polite and was explaining the situation with rogers, which was my dad was upset with rogers because they wouldn't let him get an extra phone because of "bad credit" so he was pissed, and ditched rogers and went to bell, so that was my excuse for them.

so my previous plan was
$20 plan
200 day minutes
unlimited evenings after 8 and free weekends
that was about it, add system access fee and tax it came up to
$31-32 bucks a month

i just got off the phone with a nice lady and this what she said
$25 plan
150 day minutes
unlimited evenings after 9
free weekends
my five local <-- which was what i wanted really...
call display
enhanced voicemail
2500 outgoing texts
so with system access fee and tax, that comes up to about
$36 :)
so i'm only paying like a few more dollars for all this stuff..
YAY!!!!

good luck to everyone else who want a good plan
i'm very happy about this new plan hehe


--- actually, i thought about this just now, and i don't really need voicemail at all..my phone comes with an answering machine..so what should i do?
should i call rogers back and try to get them to give me more day minutes instead of the voicemail???? any ideas?

[Havo]

ok so this is bs i got the 33% discount for my blackberry data plan taken off....

and they gave me the most bs excuss, a rep told me something about revenue agency checking out accounts every month to see what kind of plan your getting and since i got 4 credits to my account they removed wtf :evil:

so basically saying you got too much of a good plan lets take something off....

They do audit accounts... if they feel too much credit is given they will remove some.

[renegadeavenger]

Guys, not talking about retention here.. but has anyone checked out their "family plans" on their site recently? It's freaking jacked up in price.... Also their personal plans also suck too right now. What is wrong with Canada wireless? Why are things getting more expensive and not cheaper? This is horrible...

[Aznkid2000]

They do audit accounts... if they feel too much credit is given they will remove some.

so what, i can't do anything???

I got the data plan because i was getting the 33% off and all the stuff that came with it...

[AchtungAl]

My contract expired a while ago, and I hadn't upgraded in 5 years. Here is what I got today through retentions:

250 weekday
Unlimited E/W at 6pm
100 LD
VVM, CID with Name Display, Who Called
Unlimited text (including picture and video)
500Mb of data (with tethering)
$40+SAF+911+tax = $53.xx

32GB iPhone 3GS for $274 with no activation fee. I got a $50 mail-in rebate with it at FS which brings the price to $224 (if I actually get it).

[Danv]

My contract expired a while ago, and I hadn't upgraded in 5 years. Here is what I got today through retentions:

250 weekday
Unlimited E/W at 6pm
100 LD
VVM, CID with Name Display, Who Called
Unlimited text (including picture and video)
500Mb of data (with tethering)
$40+SAF+911+tax = $53.xx

32GB iPhone 3GS for $274 with no activation fee. I got a $50 mail-in rebate with it at FS which brings the price to $224 (if I actually get it).


Where did you get the mail-in rebate ?

[mcg]

They removed the 33% discount because it was a CSR error... it is supposed to be for add-ons to the plan, but not the data plan itself... lots of people were taking advantage of the confusion to hop onto the data plan for cheap, and well, eventually they got bit in the ass lol.

[NerV]

They removed the 33% discount because it was a CSR error... it is supposed to be for add-ons to the plan, but not the data plan itself... lots of people were taking advantage of the confusion to hop onto the data plan for cheap, and well, eventually they got bit in the ass lol.

Could you please expand on that? I can clearly see the 33.3% discount when I review my wireless services on rogers.com (i do have the $35 BB essential).

Thanks.

[da_hool]

Could you please expand on that? I can clearly see the 33.3% discount when I review my wireless services on rogers.com (i do have the $35 BB essential).

Thanks.

This is how it's supposed to work: http://www.rogers.com/web/content/wireless-plans/essentials?content10=save33

If you are getting it applied to your $35 Value Pack then you are getting it in error and could possibly get it taken away if you get audited. Yes, even if the CSR gave you misinformation to begin with unforutunately.

[NerV]

This is how it's supposed to work: http://www.rogers.com/web/content/wireless-plans/essentials?content10=save33

If you are getting it applied to your $35 Value Pack then you are getting it in error and could possibly get it taken away if you get audited. Yes, even if the CSR gave you misinformation to begin with unforutunately.

I see. Thanx for the info. I do have detailed billing though, but it was grandfathered from the initial corporate plan that I signed up (it came as a bonus). Does this mean I am eligible for the 33% discount?

P.S. When I was signing up for the $35 package, the rep didn't even notice the 33% discount and I didn't even know abt it. I found it on my account while checking my services on rogers.com.

[CHINAdeals]

Okay so I'm currently getting:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 3 Yr - 10.00
Savings: Monthly Plan Credit 3 Yr - 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Value Pack 10.00
6PM Early Eve. Calling Option 5.00
50 Bonus minutes 0.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95


I'm getting:

250+50 bonus minutes
unlim incoming
r2r
100 LD
6pm e&w
2500 txt
enhanced vm

for about $31 a mth (incl tax/SAF)

I'd like to add:

1000 LD (from 100 LD)
6gb data

anyway to get anything better than $5 for the 1000 LD and $30 for 6gb data? they keep telling me they dont' have data credits etc.

offered the iphone16gb for $299 with $35 act fee and also $499 with $35 act fee for the SAME phone (two reps) so dumb

[bose]

I recently updated my retention plan. I can see "Wireless Office Dialing Credit" on the discount section. Anyone know what kind of discount it includes? :confused:

[Havo]

so what, i can't do anything???

I got the data plan because i was getting the 33% off and all the stuff that came with it...

As what was posted below... it was an error. I would call retentions and complain about losing the credits... they may be able to add some back in.

[mech9t5]

3 Year Term:
$25 plan
200 minutes + 50 bonus + 100 bonus minutes anytime
E/W at 6pm
100 LD
Unlimited Incoming
Smartphone Value Pack (VVM, Who Called, CID)
1000 Picture or Video Messages
2500 sent/unlimited received text messages
6GB Data plan - Free tethering for the 3 years (Confirmed Verbally 3 times, as well as a note on my account)
Unlimited Data for the First 3 Months
No charge SAF For the first 12 months, with a renewal note on my account.
$.50 911 fee
Free 8GB Iphone 3G refreshed
$0 Activation
No Charge shipping.

$40.50 plus $2.03 GST = $42.53

You will see what you ACTUALLY pay on your first bill.

You have a base plan of $25 (i'm guessing) with 6pm/100LD included. This allows for $25 in monthly plan credits. the smartphone value pack and 6gb data must be credited using monthly plan credits. Incoming/SAF have their own feature credits so you are ok there.

that means

$25 price plan
$0 incoming - cost canceled out via feature credit
$0 SAF - cost canceled out via feature credit (i assume they have a feature credit for this)
$0.50 911
$20 Smartphone VP - pretty sure there is no feature credit for this
$30 6gb data - pretty sure there is no feature credit for this
-$25 monthly plan credit (maximum allowed based on your price plan)
----
Total $50.50 + tax

let's see what your bill will be... even at $50.50 it is a pretty good plan.

[RazzyRas]

I am a black berry user and wanted to upgrade to Iphone. So talk to one of the rep got this offer Iphone 3gs 16 gb for 199.00:

250/unlimited eve/wkds 20.00
6pm early eve 5.00
communication value pk 11.00
unlimited incomeing 10.00
savings incoming -10.00
rogers to rogers 5.00
savings -5.00
iphone 6gb data 30.00
savings -10.00
911 and system access
Total 59.95

What do you guys think is there any more room to negotiate.

When was your last HUP? I'm trying to get the 3gs at a discount as a blackberry user

[napoleon1769]

I have these credits on my plan right now. I'm planning to add the $30 data plan onto my account but I'm trying to keep my bill down. Does anyone know if the credits would remain if I remove the wireless essentials associated with the credits?

http://img199.imageshack.us/img199/1883/testlmc.jpg

Does anyone know?

[clamchowder]

Does anyone know?

I believe your credits will remain until the expiration date listed. They, however, would be inactive since you do not have the particular product. i.e., I have a CID credit and when I added the essentials pack, the CID credit didn't kick in. When I removed the value pack and put CID back on, the CID kicked back in.

Hope that helps.

[thetenken]

I believe your credits will remain until the expiration date listed. They, however, would be inactive since you do not have the particular product. i.e., I have a CID credit and when I added the essentials pack, the CID credit didn't kick in. When I removed the value pack and put CID back on, the CID kicked back in.

Hope that helps.

If you are going to lock in for 3 years of data anyhow try asking for a 3 year renewal and ask to have all current credits extended.

Good Luck

[michaelyi]

Okay so I'm currently getting:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 3 Yr - 10.00
Savings: Monthly Plan Credit 3 Yr - 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Value Pack 10.00
6PM Early Eve. Calling Option 5.00
50 Bonus minutes 0.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95


I'm getting:

250+50 bonus minutes
unlim incoming
r2r
100 LD
6pm e&w
2500 txt
enhanced vm

for about $31 a mth (incl tax/SAF)

I'd like to add:

1000 LD (from 100 LD)
6gb data

anyway to get anything better than $5 for the 1000 LD and $30 for 6gb data? they keep telling me they dont' have data credits etc.

offered the iphone16gb for $299 with $35 act fee and also $499 with $35 act fee for the SAME phone (two reps) so dumb

How long have you been with Rogers, and do you have any other products from rogers.

[jkoneten]

I recently did a HUP in December of 2008 and resigned up for a 1 year data contract and 3 year voice contract.

I've been with the company for about 5 years now and have 4 mobile lines under my name. I believe I am at a pretty high tier as well (tier 4 I believe was what they told me at a previous encounter).


My personal number with them is about 65$ a month for the student m10 voice plan + $30 data pack (500mb + CID + VM + 10000 Text) with the $10 credit applied at the time when they offered this and confused it witht he $20 data pack.

Personally I would love to keep my bill under $60 monthly with an included 6GB data plan replacing the $30 data pack I currently have.

Do I have any leverage at all when trying to obtain a deal? Any help/advice on this matter would be greatly appreciated.

[rosemere21]

Couple of days ago, while my current contract is ending Nov09, I was offered 16G iPhone 3GS for $199(-$45) if I'd like to add iPhone data value pack @$35/mo (-$12 mothly credit) for 3-years into my existing $17 voice plan. So I took it, and waiting for UPS delivery. :cheesygri

[bigeye43]

You will see what you ACTUALLY pay on your first bill.

You have a base plan of $25 (i'm guessing) with 6pm/100LD included. This allows for $25 in monthly plan credits. the smartphone value pack and 6gb data must be credited using monthly plan credits. Incoming/SAF have their own feature credits so you are ok there.

that means

$25 price plan
$0 incoming - cost canceled out via feature credit
$0 SAF - cost canceled out via feature credit (i assume they have a feature credit for this)
$0.50 911
$20 Smartphone VP - pretty sure there is no feature credit for this
$30 6gb data - pretty sure there is no feature credit for this
-$25 monthly plan credit (maximum allowed based on your price plan)
----
Total $50.50 + tax

let's see what your bill will be... even at $50.50 it is a pretty good plan.

Yes, I am getting $25 in monthly plan credits, but the credit on the data plan is a feature credit and the Smartphone VP is only $15 -33%
I had confirmed the Data plan price and credit structure before hand, and repeated everything 3 times, so it has been recorded in our conversation. If they are not willing to offer what has been offered, then I can opt out of the data with no ECF.

[michaelyi]

nice... first times a charm..

just HUP'ed 9 months ago with the N95 8GB and voice dial and a little faster OS in the 3GS isn't worth 400+ dollars for me..

renewed for 3 years.

HUP:
16GB iPhone 3G - 99$

Plan:
500 daytime minutes
Unlimited Evening/Weekends @ 6pm
CID, Visual Voicemail
100 Long distance minutes
Unlimited incoming
1000 sent txt messages
6GB data (w/ tethering)

$40 a month plus SAF plus tax
=$53.62 all in


I just told them Bell has a $45 plan with 1GB data and 650 minutes blah blah blah...

First he offered me 1GB data and when I mentioned the 6GB they have now he said: 'ya its supposed to be for new ppl only but i'll make an exception'
me: 'for the same price?'
him: 'yes'

How long have you been with Rogers, and could you list what kind of credits you got?

[thetenken]

I just noticed the Rogers webiste changed the $35 iPhone data value pack from unlimited txt/pic/video messages to unlimited text.

The Smartphone value pack for $35 still has it, its probably their excuse to compensate for the fact that the SP version doesn't have visual voicemail.

So make sure you get it clarified if you're taking that route.

[Kaitlyn]

Does anyone else have a limited "Wireless Essentials" page on rogers.com now?

When I logged in before, it used to be a longgg list of options. Now it is pretty much listing just the options I DO have, and absolutely nothing else... :(

[CHINAdeals]

How long have you been with Rogers, and do you have any other products from rogers.

8 years/ we have rogers cable tv. but i recently changed the name on the account from my parents to my own

[megardi]

Does anyone else have a limited "Wireless Essentials" page on rogers.com now?

When I logged in before, it used to be a longgg list of options. Now it is pretty much listing just the options I DO have, and absolutely nothing else... :(


Hey Kaitlyn... I just noticed the same thing, as of about 3 or 4 days ago. It only lists the options / add-ons that I have, nothing else. (I just checked another family member's account, same thing...)

On an unrelated note, I noticed this issue when I was trying to switch from regular Voicemail to Visual Voicemail.. I had to call in anyways because I had a regular Voicemail credit which wouldn't have worked. The Relations rep told me there wasn't a Visual Voicemail-specific credit in the system, can anybody confirm / deny this?

[guessboi]

Is this a good retention plan from rogers?
without the data plan.

250 minutes
unlimited - 6pm evenings and weekends
caller id
rogers to rogers or voicemail

$20 + 6.95 SAF and 0.75 - 911.
= $29.09 incl. tax.

Anyone have a similar plan but incl. some text and waive SAF???

[bunnyfoo]

You have a base plan of $25 (i'm guessing) with 6pm/100LD included. This allows for $25 in monthly plan credits. the smartphone value pack and 6gb data must be credited using monthly plan credits. Incoming/SAF have their own feature credits so you are ok there.

I'm sort of in the same situation. I spoke to two CSRs who told me that they would give me an SAF credit *if* they could. They said if they did, I would have too many credits on my account. Right now I have a $10 credit for my communications package which is listed as a monthly plan credit and a $5 credit for Rogers to Rogers. My voice plan is $20. The last CSR actually gave me a lecture about how Rogers isn't paying me to have a cell phone. I think she was in a bad mood. :cheesygri

[jigs910]

Okay so heres the issues i'm have with rogers
i switched my plan in late may to the

$45 mega value with Data and Voice
it gave u the option of my5, unlimited network or double your minutes

i wanted to keep network calling... this was suppose to get activated on June 15.. but now they wont give me that.. what can i do?

[undacova]

Hey Kaitlyn... I just noticed the same thing, as of about 3 or 4 days ago. It only lists the options / add-ons that I have, nothing else. (I just checked another family member's account, same thing...)

On an unrelated note, I noticed this issue when I was trying to switch from regular Voicemail to Visual Voicemail.. I had to call in anyways because I had a regular Voicemail credit which wouldn't have worked. The Relations rep told me there wasn't a Visual Voicemail-specific credit in the system, can anybody confirm / deny this?

my friend was trying to get the visual voice mail as part of his plan but they wouldnt budge saying that visual is diff so he had to pay $8 for it but they gave him caller id and call display for free

[djmackj]

hi guys, I have a pretty good voice plan at $20 right now that I want to keep. Is there anyway to do a hardware upgrade to a smartphone and signing a contract without getting a new plan that requires data? I really just want a new phone that has wifi but it seems like anything I find on Rogers' website requires a minimum $45 a month plan. Thanks for any advice you guys might have.

[mech9t5]

Yes, I am getting $25 in monthly plan credits, but the credit on the data plan is a feature credit and the Smartphone VP is only $15 -33%
I had confirmed the Data plan price and credit structure before hand, and repeated everything 3 times, so it has been recorded in our conversation. If they are not willing to offer what has been offered, then I can opt out of the data with no ECF.

33% discount is on features added AFTER the value pack. It does not count towards the value pack.

as far as I know there are no specific data credits. if there were, you would be getting the full $30 for your 6gb.

trust me, your bill will be so wrong when you get it...

there really isn't anything they can do because the rep can add what they want but when they run the bill, it will only give you a maximum of your base plan.

[mech9t5]

I'm sort of in the same situation. I spoke to two CSRs who told me that they would give me an SAF credit *if* they could. They said if they did, I would have too many credits on my account. Right now I have a $10 credit for my communications package which is listed as a monthly plan credit and a $5 credit for Rogers to Rogers. My voice plan is $20. The last CSR actually gave me a lecture about how Rogers isn't paying me to have a cell phone. I think she was in a bad mood. :cheesygri

if your monthly plan is $20, and you only have 1 $10 monthly plan credit, you have another $10 available. The R2R credit is a FEATURE credit. it is different from a monthly plan credit.

also, i think SAF credit is also a feature credit so you would still have another $10 possible even AFTER they give you SAF for free.

As far as I know, only value packs, data, and LD bundles don't have specific feature credits. there might be some other stuff like ring trax but who cares about thsoe.

[AchtungAl]

Where did you get the mail-in rebate ?

I setup my plan through retentions, and then went to Future Shop to buy the 32GB 3GS for the $274 retentions quoted. The rep at FS asked if the Rogers rep on the phone had told me about the $50 mail-in rebate for hardware upgrades. I said no, and then he got me one.

The rebate says to be eligible to use it you must have upgraded via the Hardware Upgrade Program and subscribed to a two or three year term. Corporately paid customers are not eligible. The rebate will appear on your account within 8 weeks.

I'm hoping it is legit.

[shopper-X]

I setup my plan through retentions, and then went to Future Shop to buy the 32GB 3GS for the $274 retentions quoted. The rep at FS asked if the Rogers rep on the phone had told me about the $50 mail-in rebate for hardware upgrades. I said no, and then he got me one.

The rebate says to be eligible to use it you must have upgraded via the Hardware Upgrade Program and subscribed to a two or three year term. Corporately paid customers are not eligible. The rebate will appear on your account within 8 weeks.

I'm hoping it is legit.

The rebate EXCLUDES iPhone. If the rebate FS is handing out is old (dated 2002) then it will not be on there but the new rebates and HUP rebate program excluded the iPhone so YMMV.
Read my Sig :arrowd: for more details

[adambloemink]

Just got off the phone with retentions, apparently I am "Tier 5" which is supposedly the highest.

I talked to a very friendly lady who offered me a 16GB 3Gs iPhone for $175

250 Daytime
6pm E/W
R2G
Unlimited Incoming

Call Display
Visual Voicemail
Unlim' Text, Picture Video

6GB data

$69.92 with SAF and taxes.


Questions: Can I get better with Tier 5?(I've had my plan ($50/month+) since 2005)

Also, does video messaging exist? The CxR wasn't sure.

[michaelyi]

I setup my plan through retentions, and then went to Future Shop to buy the 32GB 3GS for the $274 retentions quoted. The rep at FS asked if the Rogers rep on the phone had told me about the $50 mail-in rebate for hardware upgrades. I said no, and then he got me one.

The rebate says to be eligible to use it you must have upgraded via the Hardware Upgrade Program and subscribed to a two or three year term. Corporately paid customers are not eligible. The rebate will appear on your account within 8 weeks.

I'm hoping it is legit.

So, you just go to FS and tell the salesperson you got "274" for 32G 3GS. Did they called Rogers to verify?

[burnttoast]

hi guys, I have a pretty good voice plan at $20 right now that I want to keep. Is there anyway to do a hardware upgrade to a smartphone and signing a contract without getting a new plan that requires data? I really just want a new phone that has wifi but it seems like anything I find on Rogers' website requires a minimum $45 a month plan. Thanks for any advice you guys might have.

i was in the same situation as you..what i did was add data when i ordered the phone, and cancel it for 100 as soon as it arrived. i think thats the only way.

Is this a good retention plan from rogers?
without the data plan.

250 minutes
unlimited - 6pm evenings and weekends
caller id
rogers to rogers or voicemail

$20 + 6.95 SAF and 0.75 - 911.
= $29.09 incl. tax.

Anyone have a similar plan but incl. some text and waive SAF???

i have the same except my weekends start at 8pm. i have 1000 texts, along with 1000 LD minutes.

[AchtungAl]

So, you just go to FS and tell the salesperson you got "274" for 32G 3GS. Did they called Rogers to verify?

It was a hardware upgrade with a new 3-year contract being signed when I was out of contract. Future Shop verified the price through the Rogers system.

[AchtungAl]

The rebate EXCLUDES iPhone. If the rebate FS is handing out is old (dated 2002) then it will not be on there but the new rebates and HUP rebate program excluded the iPhone so YMMV.
Read my Sig :arrowd: for more details

Thanks for the information. The rebate I got is from 2007, and does not exclude the iPhone. I will try it, and see what happens.

[michaelyi]

It was a hardware upgrade with a new 3-year contract being signed when I was out of contract. Future Shop verified the price through the Rogers system.

did you or FS to contact Rogers to cancel the UPS shipping.

[VIKKO]

i have a futureshop gift card

how do i go about negotiating with retentions and using my FS GC at the same time? anyone know?

[booboi]

Just signed a new 3 year plan...

$20 dollars ---> so like $37 total~

250 daytime
R2R
Unlimited weekends and evenings @ 6pm
Unlimited Text incoming and outgoing
CID



I was offered the iphone with data plan for a total of $58~ but its a bit too much for me...so sticking with the old crappy free phones~

[coolca1028]

Arg, after reading all the plans you guys are getting i think i need to change my plan...
this is my current plan.

-Mega Value Plan (30$)
150 Minutes.
+50 bonus minutes.
Unl Network calling.
Unl evening & weekend minutes. (+9$ early evening from 5p.m.)
-smartphone Data Value Pack (35$)
500 MB
Call Display with Name Display
Enhanced Voicemail
Unlimited Sent/Received Text Messages
Unlimited Sent/Received Picture/Video Messages
WhoCalled
911 (0.50$)
SAF (6.95$)
(-5$ credited...)

Comes out to ~86$ ,...

Better change it huh?...

what would be your suggestions?...
Just did a HUP (luckily) for the iphone 3gs 16gig for 199$
I would like to include the 6gig data plan and pay around ~65$ monthly....
any suggestions?.. I will call them in the morning once i've got some opinions from you guys. thx!

[ibear]

It was a hardware upgrade with a new 3-year contract being signed when I was out of contract. Future Shop verified the price through the Rogers system.

so that means you can actually "pick up" your iphone at FS?

[ibear]

I think it's possible, but you may not get all the features you have right now. So you should make a list of the features you really need, and then call in and ask them specifically about what you need. And of course, be very polite.

Arg, after reading all the plans you guys are getting i think i need to change my plan...
this is my current plan.

-Mega Value Plan (30$)
150 Minutes.
+50 bonus minutes.
Unl Network calling.
Unl evening & weekend minutes. (+9$ early evening from 5p.m.)
-smartphone Data Value Pack (35$)
500 MB
Call Display with Name Display
Enhanced Voicemail
Unlimited Sent/Received Text Messages
Unlimited Sent/Received Picture/Video Messages
WhoCalled
911 (0.50$)
SAF (6.95$)
(-5$ credited...)

Comes out to ~86$ ,...

Better change it huh?...

what would be your suggestions?...
Just did a HUP (luckily) for the iphone 3gs 16gig for 199$
I would like to include the 6gig data plan and pay around ~65$ monthly....
any suggestions?.. I will call them in the morning once i've got some opinions from you guys. thx!

[bunnyfoo]

if your monthly plan is $20, and you only have 1 $10 monthly plan credit, you have another $10 available. The R2R credit is a FEATURE credit. it is different from a monthly plan credit.

also, i think SAF credit is also a feature credit so you would still have another $10 possible even AFTER they give you SAF for free.

As far as I know, only value packs, data, and LD bundles don't have specific feature credits. there might be some other stuff like ring trax but who cares about thsoe.

I asked for the SAF credit to match a plan from Fido and pointed out that even if she gave me an extra credit, my plan will pretty much double what I'm paying now because I'm adding data. I was trying to explain to her that the credits are for features - R2R and the communications value pack. I think she was really put off by what I was asking for and said I already had too many credits. I was pretty polite and even though I really wanted to say more, I just thanked her and said I said I'd think about it some more. Now I'm a little nervous to call back - I hope she didn't put a mark on my account.

[nitroblu]

I asked for the SAF credit to match a plan from Fido and pointed out that even if she gave me an extra credit, my plan will pretty much double what I'm paying now because I'm adding data. I was trying to explain to her that the credits are for features - R2R and the communications value pack. I think she was really put off by what I was asking for and said I already had too many credits. I was pretty polite and even though I really wanted to say more, I just thanked her and said I said I'd think about it some more. Now I'm a little nervous to call back - I hope she didn't put a mark on my account.
i've found as a general rule, most reps don't enjoy being told how their system works, even if they themselves have no solid grasp on the policies LOL

[the watcher]

Did anyone successfully cancel a data plan without paying the 100$ cancellation fee?

i just renewed my contract today for both lines, i wanted the E71 but they forced me to take a data plan with it, which they said i can cancel in a month for 100$.
My plan is the same as before but i'll repost it.

250 min + 50 min = 25$
Unl Inc. + Credit
R2R + Credit
CD + Credit
100 CDN LD min
- 10$ mthly credit
- 15$ mthly credit
plus wtv value pack i take.
SAF = 6.95
9.11 = 0.50
Total= 48$ tx in for 1st month (w/ 35$ value pack), and 25.70$tx in after i cancel 35$ data pack and add 15$ value pack instead

Got 2 E71's, one for 149$ - 50 MIR, one for 125$. Plus got a 25$ credit for 1st month on each line.

I see from recent post this kind of plan is pretty hard to get now, i guess i lucked out back then =)

so now i just need to find a way to cancel my data plan without getting charged or its an extra 200$ + tx for me >:(

Called in and switched a E71 to a 3G 16gb iphone for 99$ for one line. Removed my data plan for 100$ on that line and was offered a cheap 10$ value pack.

Cost for that plan:
250 min + 50 min = 25$
Unl Inc. + Credit
R2R + Credit
CD + Credit
100 CDN LD min
Value pack (CID + VM + 2500txt) 10$
- 10$ mthly credit
- 15$ mthly credit
SAF = 6.95
9.11 = 0.50
Total= About 20$ tx in

Gonna call in and cancel my data plan on the other line as well soon and switch to the 15$ value pack.

The girl i spoke to was shocked at how low my monthly bill was and said to enjoy the credits while they last. she was nice and said she won't flag anything but if the audit department finds this it won't be too good... how worried should i be?

[michaelyi]

Called in and switched a E71 to a 3G 16gb iphone for 99$ for one line. Removed my data plan for 100$ on that line and was offered a cheap 10$ value pack.

Cost for that plan:
250 min + 50 min = 25$
Unl Inc. + Credit
R2R + Credit
CD + Credit
100 CDN LD min
Value pack (CID + VM + 2500txt) 10$
- 10$ mthly credit
- 15$ mthly credit
SAF = 6.95
9.11 = 0.50
Total= About 20$ tx in

Gonna call in and cancel my data plan on the other line as well soon and switch to the 15$ value pack.

The girl i spoke to was shocked at how low my monthly bill was and said to enjoy the credits while they last. she was nice and said she won't flag anything but if the audit department finds this it won't be too good... how worried should i be?


What is the CD Credit, CD stands for?

[shopper-X]

What is the CD Credit, CD stands for?

Call Display?

[peter_ross]

I am currently paying 34.80 + tax = 39.32

- Corporate 200 min (with Call ID and Voicemail)
- Unlimited evening 6pm weekend
- 911 + SAF

I called retention, and they offered $29 tax included (new 3-year contract). They will credit me SAF+911 for the 3-year term.

- same plan as above
- free 500 text messages
- free phone selections (with $35 admin fee)

Or $32 tax included (new 2-year contract). They will credit me $5 for the 2-year term.

What do you guys think?

[AchtungAl]

did you or FS to contact Rogers to cancel the UPS shipping.

They did not need to because I did not place an order for it through Rogers.

so that means you can actually "pick up" your iphone at FS?

When I spoke with retentions I told them I wanted to buy it in-store because I had to get it before leaving for a trip. They said that buying it in-store was okay, and that they'd give me the same price in store. Again, this was a hardware upgrade. They said that the person at FS would have to add the data plan, and then I would have to call back retentions to get the voice and data plan adjusted to what they had offered me. Instead I told the retentions rep to switch over my plan right away, and then I went to FS to get the phone.

[shopper-X]

I am currently paying 34.80 + tax = 39.32

- Corporate 200 min (with Call ID and Voicemail)
- Unlimited evening 6pm weekend
- 911 + SAF

I called retention, and they offered $29 tax included (new 3-year contract):

- same plan as above
- free 500 text messages
- free phone selections (with $35 admin fee)

Or $32 tax included (new 2-year contract).

What do you guys think?

Correct me if I'm wrong but the 2 year sounds better for $3 per month more.
My reasoning for it:
You'll pay $3 per month less if you extend an extra 12 months (to make it 36 months) so that's $72 more over 24 months but
- you can renegotiate earlier (18-12 left on contract).
- switch to another company earlier.
- more appealing to sell or transfer your plan.
- if you decide to cancel early it's $20 per month ECF * 12 months which is $240. I know it's up to $400 but if you cancel with 1 year left ($240) vs 2 years left (max. $400) it makes a difference.

[shopper-X]

They did not need to because I did not place an order for it through Rogers.



When I spoke with retentions I told them I wanted to buy it in-store because I had to get it before leaving for a trip. They said that buying it in-store was okay, and that they'd give me the same price in store. Again, this was a hardware upgrade. They said that the person at FS would have to add the data plan, and then I would have to call back retentions to get the voice and data plan adjusted to what they had offered me. Instead I told the retentions rep to switch over my plan right away, and then I went to FS to get the phone.

To get the retentions mentioned price in store, that must have been the tiered price you are eligible for. Retentions can not change the price that shows up in Sales Central (the Rogers software the dealers use). Retentions offered me a Bold for $199 in December but all the dealers said it was showing up as $549 in Sales Central as I just did a HUP in July the same year. The dealers even called retentions and they confirmed the $199 offered price but neither parties could change the Sales Central price. In the end I had to order over the phone and have it shipped.

[bunnyfoo]

i've found as a general rule, most reps don't enjoy being told how their system works, even if they themselves have no solid grasp on the policies LOL

Ha-ha! Yeah, I didn't think about it that way :cheesygri

I was asking her for the SAF credit to match Fido's plan. That's when I got the lecture about how they're not paying me to have a cell phone :D I couldn't get her to see that the credits were just discounting the features and in the end I was still doubling my bill *and* locking in for another 3 years. I thought about telling her to cancel right then but she probably would have done it. Maybe this is just a sign that I shouldn't try to get a smart phone right now.

[tnguyenviet]

does retentions open till 9 on weekends as well?

[man_alone]

does retentions open till 9 on weekends as well?

+1 I am planning on calling them tomorrow. Have anyone spoken to retentions on Sunday before?

[andyman3000]

does any1 know if the SAF is a feature credit or if it comes out of your monthly plan credits?

[rZ_99]

Hi just go off the phone with them, had a sony erricson 1.5 years left contract

Had

200minutes
5pm week end
unlimited calling to rogers and fido

32.5$ + tax = 36.69$


Now

i phone 16gb 3gs for 275$ + 35$ activation fee

200 minutes
5pm weekend
voicemail
caller id
unlimited message text
6gb data plan

67.5$ + tax = 76$

for 3 years

how did I do ??

[peter_ross]

Do I *always* need to sign a contract with Rogers, when I get into the retention department?

[mcg]

To my knowledge, yes, they are called "retention" plans for a reason.

[anm00727]

yea, i called retentions to go a plan and the xperia x1. they were a real hassle cause i "lost" all my revenue and credits and what not when i exited the family plan, so had to pay 400+35 vs 250, which was extremely stupid. but i think i still got a half decent plan.

250 local min
100 canadien long distance
Unlim even and weekends aft 9 (had it at 6, but took it off to save 5 dollars)
Unlim text but changed to 1000 text/im/pic, but going to change back
Caller ID
6gb data (5 dollars extra over then 500mb)
Total: 50 + 6.95 + .50 + taxes

[Aznsilvrboy]

+1 I am planning on calling them tomorrow. Have anyone spoken to retentions on Sunday before?

They're not open on Sundays.

[bubble.tea]

Do I *always* need to sign a contract with Rogers, when I get into the retention department?

Interesting proposition. Retaining a customer who wants to cancel...by giving them a great plan...and letting them remain on their original term...or better-month 2 month :D....novel concept ;).

[zweinstein]

does any1 know if the SAF is a feature credit or if it comes out of your monthly plan credits?

feature credit. it shows up on my bill right underneath the SAF as savings the same way a caller id credit would.

[captawesom3]

Hey, since ive been on with rogers for like 8 months, do you think they'll let me HUP to a blackberry as long as i sign for a data plan? through retentions at leasat.

[Havo]

Hey, since ive been on with rogers for like 8 months, do you think they'll let me HUP to a blackberry as long as i sign for a data plan? through retentions at leasat.

I would say no... you haven't been under contract for even a year yet. Smartphone upgrades are usually after 2 years unless your monthly bill is rather high but I doubt it since you're just on a voice plan. Which phone did you sign up for 8 months back and how much is your monthly bill?

[samj1]

Hi just go off the phone with them, had a sony erricson 1.5 years left contract

Had

200minutes
5pm week end
unlimited calling to rogers and fido

32.5$ + tax = 36.69$


Now

i phone 16gb 3gs for 275$ + 35$ activation fee

200 minutes
5pm weekend
voicemail
caller id
unlimited message text
6gb data plan

67.5$ + tax = 76$

for 3 years

how did I do ??

I don't think you got a great deal. You should be able to get all that for around $60 tax in.

[a_fine_balance]

Hey, since ive been on with rogers for like 8 months, do you think they'll let me HUP to a blackberry as long as i sign for a data plan? through retentions at leasat.

In in the same position except I've been on my contract for 21 months.. I want to try now and get a BB Bold for the summer instead of waiting until Sept when it's 2 years.. hoping retention will give me something.

P.S. Do they consider my ENTIRE monthly bill when calculating my customer value, i.e. Internet and TV?

[Havo]

In in the same position except I've been on my contract for 21 months.. I want to try now and get a BB Bold for the summer instead of waiting until Sept when it's 2 years.. hoping retention will give me something.

P.S. Do they consider my ENTIRE monthly bill when calculating my customer value, i.e. Internet and TV?

Uh... kinda. They can give u discounts/credits for bundling.

[lovepizza]

is there a new retentions number? or is it only "cancel" from 611?

[Havo]

is there a new retentions number? or is it only "cancel" from 611?

The retentions number hasn't changed. It's on the first page... call the number directly.

[a_fine_balance]

is there a new retentions number? or is it only "cancel" from 611?

In case you can't reach them today, someone up there said it's closed on Sundays.

[jmarco2]

To my knowledge, yes, they are called "retention" plans for a reason.

Retention means keeping you with Rogers as a company. A contract is not necessary. I am with Rogers with 2 out of 3 years left in Contract, but my credits continue for 3 years from the date they were issued.

I specifically told them, I will not sign a new contract, I just want to lower my bill since I am paying more than I feel is appropriate.

If you try to get crazy, yes, they will ask you to renew/sign a 3 year contract.
If you ask for a new phone, they will ask you to sign.

If you are being reasonable, its very likely you don't have to renew. Most people who call in go in with the expectation they HAVE TO renew, they use it as their bargaining chip.

6 months from now your "awesome" deal may be 2X the going rate for similar service. Rogers wins in the long run, that is why they give out such great deals when you all resign. Plus, if no other company comes in with GREAT prices, they can audit you and take away your credits.

[thetenken]

Okay so heres the issues i'm have with rogers
i switched my plan in late may to the

$45 mega value with Data and Voice
it gave u the option of my5, unlimited network or double your minutes

i wanted to keep network calling... this was suppose to get activated on June 15.. but now they wont give me that.. what can i do?

That promotion was supposed to end in early April. It might be that the CSR you spoke to made a mistake because its really hard to get that now. The only way one CSR told me was to get a $15 add on that would include canada wide unlimited network. If you push for it ask for a $15 monthly credit.

Good luck.

[kala]

how are you guys getting the iphone 3gs for 174??? how long were you a customer and when was your last hup? I'm almost at tier 4 and even then they said i had to pay 3xx.xx for it and tier 4 means no activation fee...is that true?

+1

Also, do LD minutes count for both while calling and receiving? Does the same rule apply for R2R?

[mattt33]

+1

Also, do LD minutes count for both while calling and receiving? Does the same rule apply for R2R?

LD charges are incurred when:

1) You CALL a number outside of your local calling area, and

2) You RECEIVE a call while you are outside your local calling area.


R2R is included for both incoming and outgoing callings.

[kala]

Thanks for the clarification matt33. One more thing: R2R and unlimited incoming both apply only to local calls right?

On another note, I'm hoping to get one of these plans through retentions for $47.97 all in:

- 250 daytime, 1000 weekend minutes
- Early evening and weekends @ 6pm
- 200 Canadian LD minutes
- iPhone Data Value Pack (500MB/CD/VVM/UnlText/WhoCalled)

OR

- MY5: 150 daytime, 1000 weekend minutes
- 200 Canadian LD minutes
- iPhone Data Value Pack (500MB/CD/VVM/Text/WhoCalled)

I've been with rogers for 2 years. Did a HUP last August for the 3G. I've been paying $45-50/month since I've been with them with a $10 monthly credit. Do you think I got a chance at getting around $25 in credits in order to get the $47.97 price? The first plan is actually very similar to thetenken's plan noted in his signature for which he pays $47.97.

[mattt33]

Thanks for the clarification matt33. One more thing: R2R and unlimited incoming both apply only to local calls right?

I'm assuming you have the basic "local" R2R, in which case it only covers local incoming and outgoing calls with other Rogers wireless numbers. There is a R2R that's Canada-wide but i don't know too much about that.

As for unlimited incoming, it doesn't matter who calls you (i.e. where they're calling from). The only thing to note is where YOU are when you pick up the phone. With that said, it only applies when you are in your local calling area.

Hope that helps.

[Conan Edogawa]

i called Rogers yesterday to negotiate a new plan... and I ended up getting a HTC magic and a data plan (had to renew my contract for 3 years). i am regretting the decision now and i am wondering whether i could call in tomorrow to reverse the changes that i made yesterday without penalties.

otherwise, would i be able to exchange the HTC magic for an iphone instead (my last hardware upgrade was last year though).

[kopirhyte]

thanks guys, they gave me:
250min AT + 250min bonus
unlimited e/w @ 6pm
r2r
unlimited incomming
CID with name display
VM
2500 SMS
1000min long d
6gig data

for $50 + SAF + 911

iphone 32gig for $399 tho

[michaelyi]

thanks guys, they gave me:
250min AT + 250min bonus
unlimited e/w @ 6pm
r2r
unlimited incomming
CID with name display
VM
2500 SMS
1000min long d
6gig data

for $50 + SAF + 911

iphone 32gig for $399 tho

it is great plan, so how long have you been with Rogers. and what's kind of credits you got?

[goflamesgo]

I went to the following plan in April and just got called by Rogers to see if I want to sign for 2 more years (14 month extension) which will give me Unlimited Incoming. Do you think it is worth it?

My Plan:
250 WD / UL 8PM + WE
1000 CDN Long Distance
Rogers to Rogers
Caller ID

I've called a number of times and no one wants to switch me to a $25 dollar plan with an additional $5 credit to give me 6PM evenings. So would an extra 14 months on the contract be worth the unlimited incoming or should I wait until next year to renegotiate again.

[23son]

Anyone know of any deals for New Customers into Rogers,, any refferal offers of any kind or that sort?

[burnttoast]

i called Rogers yesterday to negotiate a new plan... and I ended up getting a HTC magic and a data plan (had to renew my contract for 3 years). i am regretting the decision now and i am wondering whether i could call in tomorrow to reverse the changes that i made yesterday without penalties.

otherwise, would i be able to exchange the HTC magic for an iphone instead (my last hardware upgrade was last year though).

you should to be able to exchange your phone (the policy is: within 30 days and usage of less than 30 minutes). not sure what kind of price you'd get for the iphone though. if youre sure you dont want the htc, refuse the order at the door and rogers will credit your account.

[mjdavila]

Did you order the IPhone over the phone and pick it up instore? or did you order the phone instore also?

the lady from retentions put it on my account that i could get it for 199.. so i just went to futureshop and picked it up... the charges will come on my bill..

[roxtc]

This is where I'm standing:

250 Min
R2R
6PM + Weekends
1000 LD
25$

+ VM, 125 Text, and Call Display for $10
+ SAF and 911

I think I've been with Rogers for like 10+ years ever since Rogers took over
Shaw, and slowly we've added on HDTV, 4 cell phones and internet to the account.

How am I doing and how much better can I expect to do on my next call if I'm willing to sign another 2 - 3 years.

Note: Probably thinking about doing a HUP to a Blackberry Bold and getting a $25 BlackBerry Value Pack which would replace the one I have at $10 right now and add unlimited texting, emails and IM.

[Mint]

haven't been in this thread in awhile. I'm about 2 years into my contract and should be at the initial tier (i.e. just enough revenue for the basic upgrade?).

I was wondering what are the best free phones they are offering now on 3 years?

[thetenken]

it is great plan, so how long have you been with Rogers. and what's kind of credits you got?


Yes it is a sweet plan. Congrats :)

[Sarcastic]

i am peeved off at ROGERS cuz starting July, 7th they will be charging for incoming text messaging UNLESS i subscribe to a TEXT Plan, which i dont want to.

Just wondering if someone has a PROVEN way of modifying a plan by playing bluff and telling them that i am getting out of the contract. I have two more years left with ROGERS. When my friend tried it, they said sure, pay the penalty and leave ROGERS and declined to change his plan

HELP!!

[VIKKO]

i have a futureshop gift card

how do i go about negotiating with retentions and using my FS GC at the same time? anyone know?


anybody?

[shopper-X]

i am peeved off at ROGERS cuz starting July, 7th they will be charging for incoming text messaging UNLESS i subscribe to a TEXT Plan, which i dont want to.

Just wondering if someone has a PROVEN way of modifying a plan by playing bluff and telling them that i am getting out of the contract. I have two more years left with ROGERS. When my friend tried it, they said sure, pay the penalty and leave ROGERS and declined to change his plan

HELP!!

Call the number on the first page and confirm with the rep that you did reach the Customer Retentions/Relations department. If you did then proceed explaining your concern politely (do not threaten). If not then tell the Customer Service rep that you were speaking to someone in the Customer Relations department and would like to be transferred.

[doctorgonzo]

i am peeved off at ROGERS cuz starting July, 7th they will be charging for incoming text messaging UNLESS i subscribe to a TEXT Plan, which i dont want to.

Just wondering if someone has a PROVEN way of modifying a plan by playing bluff and telling them that i am getting out of the contract. I have two more years left with ROGERS. When my friend tried it, they said sure, pay the penalty and leave ROGERS and declined to change his plan

HELP!!

With 2 years left you don't have any leverage to 'bluff'.

You may be able to get some kind of text plan thrown into your existing plan - just call and ask - you don't stand to lose anything by asking. At the very least, if you're willing, you should be able to get some kind of text package thrown in if you resign for a 3 year plan.

[jmarco2]

You may be able to get some kind of text plan thrown into your existing plan - just call and ask - you don't stand to lose anything by asking. At the very least, if you're willing, you should be able to get some kind of text package thrown in if you resign for a 3 year plan.

Also remember, Rogers makes a lot of money from people going over their monthly limits. Rogers WANTS you to get like a 50 text plan, in hopes that you will take a shine to texting, and go over your limit and/or sign up for an even more expensive texting plan.

There are VERY cheap texting plans available they could give a credit with, IF you don't already have other credits, it wont be a problem. Just say you want to try texting out, and will probably upgrade to unlimited texting soon if they can give you 50 texts/month with a credit for the term of your contract.

[WeeB]

Rogers just added a 2500 outgoing/unlimited incoming txt messages on to my retention plan for free. I just had to sign a 2 year instead of a one year.

Another question, is there anything such as a retention plan for Rogers internet service?? Anyone have any good deals on internet from rogers?

[hecktic]

I just talked to Rogers shipping dept.
It seems everything is backordered. He didn't even know when the next shipment from Apple was.
I had ordered on Jun23.
Now i'll have to call back to get a credit for my data plan that I am ALREADY charged for!

[heri0n]

wow that sucks... i just ordered on Thursday too, the girl said 3-5 days... so she lied to me!? lol do you think i could get credits for that?

[ibear]

wow that sucks... i just ordered on Thursday too, the girl said 3-5 days... so she lied to me!? lol do you think i could get credits for that?

3-5 days is just the official answer and the standard delivery time.

[heri0n]

boo.. can you get a tracking number for it?

[kala]

Is there a way to talk to someone directly like with an extension number?

If so, does anyone have an extension for a retentions department person that was really helpful?

[hecktic]

I got a tracking number from the regular CSr but then the shipping dept. guy told me that was not valid. Go figure. Rogers is a complete mess right now.
boo.. can you get a tracking number for it?

[Havo]

I just talked to Rogers shipping dept.
It seems everything is backordered. He didn't even know when the next shipment from Apple was.
I had ordered on Jun23.
Now i'll have to call back to get a credit for my data plan that I am ALREADY charged for!

I kinda had a feeling they would be OOS and stuff would be backordered. I decided to have my new plan kick in starting next month since I was already a few days into the month on my old plan. If I were you... I'd call in to see if you could get a credit for some stuff since you're basically paying for data and not being able to use it.

[Rutefoot]

I've looked back a few pages, and I've seen that many people have been able get some iPhone plans, but has anyone been able to negotiate a plan for an Android based phone and data plan?

[raggydiaper]

My plan expires in August 11 2009, I am thinking about trying to get the 6gb data plan but for less than $50 a month with taxes + saf+ 911 all in.

My question is whether Rogers will phone me to renew my contract in the upcoming money (July) or will they not even bother and let me expire? I know a lot of people here do a resigning of a contract by HUP but I need some experience from someone who waited till the end of their contract to expire.

My plan currently is:
250 anytime
R2Rs
Weeknights 6pm
Unlimited Text (comes with a $10 credit i think)
CD


all for $25 + saf + 911

[steinberg]

I called at least two times to ask for Iphone 3G, but each time I was told my price is about $399. Rep said he can't do anything as the price is shown on my account, he can't change... I think I came across someone else mentioned same like me, as we are on "corporate" account... Rep said it's because my revenue is not good, but I think the main reason is because it's associate with corporate account (I use "Direct Energy" corporate account).. Anything I can do to get iphone for $99?

[kala]

I talked to two retention reps so far and it doesn't even seem like I'm talking to retentions, more like regular sales. First call I said I think I am paying too much and my plan is not meeting my needs. I mentioned the bare minimums that I was looking for (MY5, 100 LD mins, $35 data value pack) and he was basically quoting me at regular price. Only thing he offered was $5 for 1000 LD really and the second one said its a special promotion that isn't going on right now...lie. Asked for discount/credits, but no go...even said that my current $10 monthly plan credit had to be removed...wth. Second guy, I said my friend got all this for this much and same story.

I don't even care about R2R, unlimited incoming, or early evenings. Just looking to mainly get the data value pack with some credits. I was very patient and polite, but no go. What are you guys doing to get these people to give you all these credits?

[f117]

I called Rogers, the csr told me that the 500mb value pack is now $40. and she said she couldnt give me any discount coz' i already got R2R, free incoming, free caller id, and 100 canadian LD. Is that true? my plan is $27 plus $5 text msg package. or should I call them again?

*edit : the rep also said i can't upgrade to 3gs, coz' i upgrade my iphone last sept., and i have to wait 1 more year for hardware upgrade. ai....

[MobileMuck]

My plan expires in August 11 2009, I am thinking about trying to get the 6gb data plan but for less than $50 a month with taxes + saf+ 911 all in.

My question is whether Rogers will phone me to renew my contract in the upcoming money (July) or will they not even bother and let me expire? I know a lot of people here do a resigning of a contract by HUP but I need some experience from someone who waited till the end of their contract to expire.

My plan currently is:
250 anytime
R2Rs
Weeknights 6pm
Unlimited Text (comes with a $10 credit i think)
CD


all for $25 + saf + 911

No idea if they will call you. But on the topic of the data I really doubt they will add the 6GB to your existing plan for something under $12 pre-tax to make your total bill under $50 all-in. Seems a little too ambitious to hope for.

[Havo]

No idea if they will call you. But on the topic of the data I really doubt they will add the 6GB to your existing plan for something under $12 pre-tax to make your total bill under $50 all-in. Seems a little too ambitious to hope for.

+1... I don't think its possible to have it that low with tax in. You can prob get it for like $55-60 tax in but that's rather rare as it is already since you would have to get a lot of credits or be lucky like one of the posters back there who got the 6gb data added on for $15.

If you have a regular plan they may call you up close to when your contract expires if you're on a regular plan. If you're on a corporate plan then I'm pretty sure they won't call you but you can always call in. You can prob call in now if you'd like to negotiate with them since your contract is almost up.

[Havo]

I talked to two retention reps so far and it doesn't even seem like I'm talking to retentions, more like regular sales. First call I said I think I am paying too much and my plan is not meeting my needs. I mentioned the bare minimums that I was looking for (MY5, 100 LD mins, $35 data value pack) and he was basically quoting me at regular price. Only thing he offered was $5 for 1000 LD really and the second one said its a special promotion that isn't going on right now...lie. Asked for discount/credits, but no go...even said that my current $10 monthly plan credit had to be removed...wth. Second guy, I said my friend got all this for this much and same story.

I don't even care about R2R, unlimited incoming, or early evenings. Just looking to mainly get the data value pack with some credits. I was very patient and polite, but no go. What are you guys doing to get these people to give you all these credits?

What's your current plan look like right now? How long have you been with rogers? I don't think most people ask for MY5 cuz if you want that... there are certain voice plans that come with it so try not asking for that so you can get a cheaper voice plan. Credits are usually given for features.

[raggydiaper]

just called in, spoke to two gentlemen,

basically they can't discount the data plan (6gig for 30) at all and that it's a promo rate. Ugh if i wait till my contract expires (aug 11) won't the 6gig promo be over? Then that 1gb promo will probably come back to replace it....
they can't discount my voice plan also, it already had like $23 discount.
I tried asking if i could switch my monthly credit from the unlimited sms to data instead, both said i couldn't do it

the guy did say that if a better data plan comes out i could always switch it for free.

he also asked my email address, he told me that i might get emails about keeping me as a customer with better options/plans...

dilemna !!

i'm going to keep on calling every few days and keep trying.

[kala]

What's your current plan look like right now? How long have you been with rogers? I don't think most people ask for MY5 cuz if you want that... there are certain voice plans that come with it so try not asking for that so you can get a cheaper voice plan. Credits are usually given for features.

Current Plan:
MY5 35: 200 daytime + 300 bonus, unlimited weekends @ 9pm = $25 ($35-10)
Canada Wide option = $0
Call Display w/Name Display = $8
No text plan, VM, or data
= $45.71 all in

This is what I'm aiming for $35 + fees + taxes:

- MY5: 150 daytime, unlimited weekend minutes
- 100 Canadian LD minutes
- iPhone Data Value Pack (500MB/CD/VVM/Text/WhoCalled)

OR

- 250 Mins
- Early evening and weekends @ 6pm
- 100 Canadian LD minutes
- iPhone Data Value Pack (500MB/CID/VVM/Text/WhoCalled)

I've been with rogers for 2 years. Did a HUP last August for the 3G. I've been paying $45-50/month since I've been with them with a $10 monthly credit added back in Feb 09. I need to get an additional $15 in credits in order to have a total monthly bill of $47.97 price. So, a total of $25 in credits, which is the cost of the cheapest MY5 voice plan. The second option might only be $20 for voice.

Possible credits:
Monthly Plan Credit: $5
Monthly Plan Credit: $10 (already have)
Monthly Plan Credit: $15
Value Pack $5 off MSF
SAF Feature Credit: $6.95

[chowner]

hey guys,

this is my current plan:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr-10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Communicate Value package 12.00 (has voicemail, caller id and like 300 txt messages)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
6GB data plan 30.00

Total: $70 + taxes

I also don't really need 6gb, 500 MB is enough for me. You guys think I could lower this down?

[michaelyi]

just called in, spoke to two gentlemen,

basically they can't discount the data plan (6gig for 30) at all and that it's a promo rate. Ugh if i wait till my contract expires (aug 11) won't the 6gig promo be over? Then that 1gb promo will probably come back to replace it....
they can't discount my voice plan also, it already had like $23 discount.
I tried asking if i could switch my monthly credit from the unlimited sms to data instead, both said i couldn't do it

the guy did say that if a better data plan comes out i could always switch it for free.

he also asked my email address, he told me that i might get emails about keeping me as a customer with better options/plans...

dilemna !!

i'm going to keep on calling every few days and keep trying.
are 23 discounts monthly credit or features credits?

[raggydiaper]

are 23 discounts monthly credit or features credits?

im not so sure, the $10 credit is for my free sms
the $5 credit i think is for R2R
the $7 credit is for CD

i spoke to one more guy
based off a 3yr renewal and adding the 6gb data plan he said he could offer me another $5 credit and 250 more minutes, that $5 credit is off my voice plan.

taxes in it's still like $62-64...how the heck can u get it any cheaper?

[kala]

hey guys,

this is my current plan:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr-10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Communicate Value package 12.00 (has voicemail, caller id and like 300 txt messages)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
6GB data plan 30.00

Total: $70 + taxes

I also don't really need 6gb, 500 MB is enough for me. You guys think I could lower this down?

You should remove the communicate value package and 6GB data pack for iPhone Data Value Pack (500MB/CD/VVM/Text/WhoCalled) and you will pay 62.45 + taxes...so only $8 savings. Might as well keep the 6GB. You can't get anymore credits as you are already getting $20 in credits, which is the max due to your voice plan ($20).

[andyman3000]

R2R and unlimited incoming are feature credits...they dont count towards your monthly plan credit...so really that person still has $15 in credit avail.

[Sousanator]

250 + 100LD
CID
Visual Voicemail
6GB data

$55.XX + tax
Best I could do :(

I found out 500mb was way to small for me so I had to upgrade
$3 more and I would have had 2,500 text and regular voicemail, but I rarely text and I like visual voicemail, so I decided against it

[chowner]

R2R and unlimited incoming are feature credits...they dont count towards your monthly plan credit...so really that person still has $15 in credit avail.

hey andy,

that's awesome. Are you sure about this? If so, I'll call the retention line directly and see if I can get more discounts. I just called them and got rid of my communicate value package and 6gb plan. got 500mb, vm, cd, txt msgs instead.

Let me know!

[a_fine_balance]

Got bounced around between 3 different reps.. the first girl was really nice (but I don't think she was retention even though I said "cancel") and she took notes of my complaints and the plan that Bell offered me (I really did call Bell), then the second guy I could tell was a real ass and was ready to cancel my plan, but thankfully I had a consolidated account and he had to pass me onto a third lady who was nice and gave me the following:

BB Bold for $299.. she said she absolutely couldn't bring this lower even though I kept pushing.. I don't feel great about the hardware price but I'm happy about my plan:

300 min, weekends/evenings after 5pm
100 LD
VM/Call ID
Unlimited incoming
Unlimited e-mail/messaging
6GB data plan
$50 something + 6.95 and taxes = $64/month

I was okay with that since I still had over a year left on my contract, and of course had to renew for 3 years.

[banban]

I called in the retention number and this is what they offered me:

250 minutes
unlimited evenings and weekends from 6pm
Voicemail
Caller ID, Call Waiting
2500 Outgoing Text Messages

$20 + SAF + 911 = $27-28 a month.

Should I take it?
They also offered:
6 gb data plan for $30
16 gb iphone $174
32 gb $274
BB 8900 for $199

Can I get better?

Any advice?

[Havo]

Got bounced around between 3 different reps.. the first girl was really nice (but I don't think she was retention even though I said "cancel") and she took notes of my complaints and the plan that Bell offered me (I really did call Bell), then the second guy I could tell was a real ass and was ready to cancel my plan, but thankfully I had a consolidated account and he had to pass me onto a third lady who was nice and gave me the following:

BB Bold for $299.. she said she absolutely couldn't bring this lower even though I kept pushing.. I don't feel great about the hardware price but I'm happy about my plan:

300 min, weekends/evenings after 5pm
100 LD
VM/Call ID
Unlimited incoming
Unlimited e-mail/messaging
6GB data plan
$50 something + 6.95 and taxes = $64/month

I was okay with that since I still had over a year left on my contract, and of course had to renew for 3 years.

That's a pretty good plan. Nothing you could really do about the hardware since you have a lot left on your contract... you should've just called the retentions number directly. That way you would just speak to one person instead if calling *611 and telling them you want to cancel cuz from what I've read, it doesn't go to retentions anymore. You speak to a reg rep first.

[samirziz]

here is my plan, my contract expired about 2 weeks ago, any chance i can get a better deal? and do i call telus and ask them about their deals and present to rogers retention?
100/ 1000 eve/weekend plan- 25.00
12 dollar communicate package - voicemail, call display, name display, 125 text.
911 - 0.50
R2R- free
System access- 6.95.

total cost= 50 bucks or so.

Any help would be appreciated. Thanks

[andyman3000]

here is my plan, my contract expired about 2 weeks ago, any chance i can get a better deal? and do i call telus and ask them about their deals and present to rogers retention?
100/ 1000 eve/weekend plan- 25.00
12 dollar communicate package - voicemail, call display, name display, 125 text.
911 - 0.50
R2R- free
System access- 6.95.

total cost= 50 bucks or so.

Any help would be appreciated. Thanks

sorry but that is not a good plan at all...that type of plan should cost you 30 bux all in. i would cancel that immediately

[Havo]

here is my plan, my contract expired about 2 weeks ago, any chance i can get a better deal? and do i call telus and ask them about their deals and present to rogers retention?
100/ 1000 eve/weekend plan- 25.00
12 dollar communicate package - voicemail, call display, name display, 125 text.
911 - 0.50
R2R- free
System access- 6.95.

total cost= 50 bucks or so.

Any help would be appreciated. Thanks

You could prob get the voice plan that most people seem to be getting with 200+ anytime, unlimited evenings/weekends, CID, VM and 2500 text and 100LD mins for almost half of what you're paying. Since your contract is up, you'll have leverage and you can also get a HUP while you're at it. You can try to compare a telus plan if you'd like.

[peter_ross]

250 minutes
unlimited evenings and weekends from 6pm
Voicemail
Caller ID, Call Waiting
2500 Outgoing Text Messages

$20 + SAF + 911 = $27-28 a month.


That's exactly the plan I wanted, but they quoted me $34 + tax today (with R2R), with 2-year contract. I have been with Rogers for >4 years, and I am not on contract.

Are you required to sign a contract for your deal?

[j_fung22]

I dunno if its just me but...rogers seems to be more of a tight ass these days.

My current plan is 35$ for 2 phones shared plan

I tried calling b4 to get a decent deal for text messages and i got

20$
250 daytime
unlimited nights and weekends @ 6 - save 5 dollars if it's after 8
Free Rogers to Rogers, Caller ID

Add 10$ customer relations pack (5$ each phone discounted) - free voice mail, - 2500 texts + unlimited receiving - for both

i tried to confirm on this deal for the 20$ and they told me its now 25$ unlimited after 6 and not 20 and that if i want the customer relations pack it ll cost me 30$ in total. (not including SAF/tax)

I tried calling several reps and even tried calling rogers1 and attempting to transferring over to retentions and they wouldn't even allow me. They're all now telling me the same story that this is the best deal u can ever get.

Whats going on here? is it me or are they trying to lock me down for an expensive plan? why are they flip flopping on the deals they gave me b4....Anyone have any tips on how to handle these guys?

[banban]

That's exactly the plan I wanted, but they quoted me $34 + tax today (with R2R), with 2-year contract. I have been with Rogers for >4 years, and I am not on contract.

Are you required to sign a contract for your deal?

I called in the retention number and this is what they offered me:

250 minutes
unlimited evenings and weekends from 6pm
Voicemail
Caller ID, Call Waiting
2500 Outgoing Text Messages

$20 + SAF + 911 = $27-28 a month.

Should I take it?
They also offered:
6 gb data plan for $30
16 gb iphone $174
32 gb $274
BB 8900 for $199

Can I get better?

Any advice?



Are you required to sign a contract for your deal?[/QUOTE]

Three year contract to get this. I didn't have to bargain. They actually offered me initially:

250 minutes
Unlimited evenings and weekends from 6pm
Call Display, ID, Waiting
Voicemail

for $15 + SAF + 911.
Basically $5 for 2500 text messages (which to me is unlimited). I asked about text messaging and she said for $5 she could do that.

I wonder if they would get rid of the SAF or perhaps discount the data plan. I've read that they won't discount the data plan, however the SAF they may credit.




I've been reading around and anecdotally the best deal that I think I have come across is:
----------------------
250 Weekday Minutes
Unlimited Evenings / Weekends from 6 p.m.
Unlimited Incoming
Call Display
Visual Voicemail
500 SMS/MMS
1000 LD minutes
6 GB Data

For $50 + fees + taxes

[CherryCola]

I have been trying to change my credit for rogers to rogers to a credit for early evenings and weekends at 6pm. I've called 2 reps and they both said it's not possible to do. Anyone been successful in doing that?

Also I'm trying to get them to waive the SAF and also have not been successful... To the people who did get their SAF waived, how did you do it? I even said Fido doesn't charge SAF and they still wouldn't budge.

[doctorgonzo]

Just wondering - is there a return policy on HUP if you don't like the phone?

For example, with the 3G iphone I just bought from Fido for my girlfriend, I have 15 days to return the phone and cancel the 3 year agreement.

I haven't received my 3Gs from Rogers yet due to backorder - does Rogers have some type of return policy if I change my mind that will allow me to return the Iphone and cancel the 3 year contract extension?

[adam west]

After being on the phone for 47 minutes there was "nothing they could do" although the person was very friendly.

I currently pay 80$ for what I'm seeing many of you pay 60$ - And yes that's with credits which I'd supposedly lose by switching.

Meh.

[jigs910]

That promotion was supposed to end in early April. It might be that the CSR you spoke to made a mistake because its really hard to get that now. The only way one CSR told me was to get a $15 add on that would include canada wide unlimited network. If you push for it ask for a $15 monthly credit.

Good luck.

i called rogers again today.. my orignal plan included the network calling.. and i also had incoming calling credited.. i spoke to the rep.. and he said ther wasnt much they could do cuz he said i had maxed my credits.. which is why they couldnt add network calling (i have a 10,5,5 in credit).. after reading a few pages.. i just realized i couldve asked him to combine the 5+10 into a 15 so i could use the another 10 for network calling [apparently thats why i couldnt get network calling.. cuz i already had a $10 credit]

anyways.. the options i had were either R2R or keep my incoming.. really 90% of my usage is R2R.. so i ended up just settling.. took R2R.. so essentially i lost my network calling and incoming free due to Rogers screw up and got R2R instead and he gave me 50 extra minutes..

so now i have

$45
200
E/W @ 9 PM
MY5
R2R
500 mb
2500 txt, CID, VM [$10]
100 L/D

[credits of 10,5,5]
better choice 5%
= 46.55 all in not included a 20% ambassador discount

but on the bright side.. after the convo i checked online and i have a 20% ambassador discount on my account when i check online.. anyone know how that works? does my wireless bill get discount 20% or just my base plan?

[jigs910]

My plan expires in August 11 2009, I am thinking about trying to get the 6gb data plan but for less than $50 a month with taxes + saf+ 911 all in.

My question is whether Rogers will phone me to renew my contract in the upcoming money (July) or will they not even bother and let me expire? I know a lot of people here do a resigning of a contract by HUP but I need some experience from someone who waited till the end of their contract to expire.

My plan currently is:
250 anytime
R2Rs
Weeknights 6pm
Unlimited Text (comes with a $10 credit i think)
CD


all for $25 + saf + 911

Hardly have I ever heard of Rogers calling someone to renew a contract.. since your contact is just about to expire.. you have can probably resign with rogers and possibly get a credit or a feature added for free (example ur CD).. if ur going to do a HUP to a smartphone or iPhone.. then they will ask you to sign a data contract... basically do a little bit of research and find out what u want out of ur plan.. also ur under no pressure to sign right away.. take ur time to get the plan u want and make sure u take a reference number for every conversation..

best of luck

[dsballer2000]

Just wondering - is there a return policy on HUP if you don't like the phone?

For example, with the 3G iphone I just bought from Fido for my girlfriend, I have 15 days to return the phone and cancel the 3 year agreement.

I haven't received my 3Gs from Rogers yet due to backorder - does Rogers have some type of return policy if I change my mind that will allow me to return the Iphone and cancel the 3 year contract extension?

I was told 30 days and up to 30 minutes talk time to return a HUP.

[doctorgonzo]

I was told 30 days and up to 30 minutes talk time to return a HUP.


Cool thanks! Do you know if the terms of HUP contract extension are still binding or can be reversed if returned?

[kamikaze4511]

I just got a HUP for a iPhone 3gs 32 GB.
my plan is as follows:

275 Anytime minutes - $20
Unlimited E/W from 8 PM - $0
Caller ID - $0
R2R - $0
500 txt - $0
500 MB data - $25
+ $6.95 SAF
+ $0.50 911
= $59.27 a month after taxes

any input would be appreciated.

[DowsBox]

I just got a HUP for a iPhone 3gs 32 GB.
my plan is as follows:

275 Anytime minutes - $20
Unlimited E/W from 8 PM - $0
Caller ID - $0
R2R - $0
500 txt - $0
500 MB data - $25
+ $6.95 SAF
+ $0.50 911
= $59.27 a month after taxes

any input would be appreciated.

That's an ok deal for the voice, could've tried to make it Unlim E/W from 6
Does data cost that much? I thought 500mb costed less.

[hsmonkey]

Hi, this is information for those looking for a new deal as I just re-upped with Rogers on my deal. If you don't think I got a great deal please keep it to yourself! I had a voice only deal that was 24 months old (3-yr contract) that I renewed on another 3-yr contract and added a data plan to get a blackberry curve 8900 for 225 + tax. I think its pretty good especially since I use it for business and can write off the expense.

200 anytime mins + free weekends (NO evenings - but they would have done after 6pm for $5 more)
Caller ID, Voice Mail
125 text messages
6GB of data (tethering is allowed if I could figure out how to do it)
$50/month + SAF + 911 + tax

[Havo]

Hi, this is information for those looking for a new deal as I just re-upped with Rogers on my deal. If you don't think I got a great deal please keep it to yourself! I had a voice only deal that was 24 months old (3-yr contract) that I renewed on another 3-yr contract and added a data plan to get a blackberry curve 8900 for 225 + tax. I think its pretty good especially since I use it for business and can write off the expense.

200 anytime mins + free weekends (NO evenings - but they would have done after 6pm for $5 more)
Caller ID, Voice Mail
125 text messages
6GB of data (tethering is allowed if I could figure out how to do it)
$50/month + SAF + 911 + tax

No evenings? That's odd... Are you sure its not at 8pm?

[Havo]

I just got a HUP for a iPhone 3gs 32 GB.
my plan is as follows:

275 Anytime minutes - $20
Unlimited E/W from 8 PM - $0
Caller ID - $0
R2R - $0
500 txt - $0
500 MB data - $25
+ $6.95 SAF
+ $0.50 911
= $59.27 a month after taxes

any input would be appreciated.

I would've tried to get unlimited e/w at 6pm. I also would've asked for the smartphone VP since it comes with 500mb of data and unlimited text for $25 or the essentials VP that gave u 2500 text, CID and VM because you don't have VM either.

[kala]

Current Plan:
MY5 35: 200 daytime + 300 bonus, unlimited weekends @ 9pm = $25 ($35-10)
Canada Wide option = $0
Call Display w/Name Display = $8
No text plan, VM, or data
= $45.71 all in

This is what I'm aiming for $35 + fees + taxes:

- MY5: 150 daytime, unlimited weekend minutes
- 100 Canadian LD minutes
- iPhone Data Value Pack (500MB/CD/VVM/Text/WhoCalled)

OR

- 250 Mins
- Early evening and weekends @ 6pm
- 100 Canadian LD minutes
- iPhone Data Value Pack (500MB/CID/VVM/Text/WhoCalled)

I've been with rogers for 2 years. Did a HUP last August for the 3G. I've been paying $45-50/month since I've been with them with a $10 monthly credit added back in Feb 09. I need to get an additional $15 in credits in order to have a total monthly bill of $47.97 price. So, a total of $25 in credits, which is the cost of the cheapest MY5 voice plan. The second option might only be $20 for voice.

Possible credits:
Monthly Plan Credit: $5
Monthly Plan Credit: $10 (already have)
Monthly Plan Credit: $15
Value Pack $5 off MSF
SAF Feature Credit: $6.95

Any thoughts guys?

[ibear]

That's an ok deal for the voice, could've tried to make it Unlim E/W from 6
Does data cost that much? I thought 500mb costed less.

500MB for $25 is Rogers' cheapest one. The next one is 6GB for $30 which is a limited time promotion.

[da_hool]

I've had the 20% Ambassadors discount for years and switched to the same plan as you a few months ago (but back then it was 200 minutes + 50 bonus minutes and My5 Canada-wide). I still have the discount listed on my plan when I log into my account, but unfortunately the 20% Ambassador Discount doesn't work for me anymore. Technically it should give me a $3 discount based on 20% of $15 (net of $45 plan and $30 monthly plan credits).

I'm guessing the discount doesn't apply to newer plans but please let me know if it works for you when you get your bill. I'm curious to see if my theory is correct or if it's something else.

http://members.shaw.ca/dahool/rogersbill.jpg

i called rogers again today.. my orignal plan included the network calling.. and i also had incoming calling credited.. i spoke to the rep.. and he said ther wasnt much they could do cuz he said i had maxed my credits.. which is why they couldnt add network calling (i have a 10,5,5 in credit).. after reading a few pages.. i just realized i couldve asked him to combine the 5+10 into a 15 so i could use the another 10 for network calling [apparently thats why i couldnt get network calling.. cuz i already had a $10 credit]

anyways.. the options i had were either R2R or keep my incoming.. really 90% of my usage is R2R.. so i ended up just settling.. took R2R.. so essentially i lost my network calling and incoming free due to Rogers screw up and got R2R instead and he gave me 50 extra minutes..

so now i have

$45
200
E/W @ 9 PM
MY5
R2R
500 mb
2500 txt, CID, VM [$10]
100 L/D

[credits of 10,5,5]
better choice 5%
= 46.55 all in not included a 20% ambassador discount

but on the bright side.. after the convo i checked online and i have a 20% ambassador discount on my account when i check online.. anyone know how that works? does my wireless bill get discount 20% or just my base plan?

[pcbrand]

Looking for a smartphone (prefer HTC Dream but will go with iPhone as well)

I been with Rogers since they were "Cantel" - probably 15yrs or more. I think I have a pretty good plan with the exception of texting which is not included and I got dinged for a few times.

Currently have the following features:

250 daytime minutes + 50min Bonus
100 LD minutes
E/W 6pm
VM
Call Display + Call Waiting +Call forwarding
Also had first 6months unlimited local

There's a bunch of credits which I cannot remember right now and it all comes to about $31.xx all in every month.

So what's the best I can go with right now? Or should I keep my existing plan and go month to month for a while?

Roger's pretty much calls me daily to try and get me to go for a HUP. They offered me to increase the daytime to 500minutes with the same plan - but this is not the retentions department.

[samirziz]

So i call in 611, ask to cancel my account , a lady picks up, looks like she was half asleep, so she says my plan is the lowest plan available, the cheapest, so there is nothing i can do for you, absolutely nothing, and plus she says we dont offer R2R for free anymore which you are getting. i am like ok then, thank you and i think i will be moving to telus or bell. she goes ok have a nice day.

[bunnyfoo]

Seems like they're not being as generous anymore with credits. I had a friend at work call in this morning and they wouldn't give him anything for his account either. He wants to upgrade to an iPhone and they offered him $449 which is the same price I got except his monthly is double what mine is. Go figure.

[atc789]

Okay so i just called Rogers...my contract expired about 6 months ago and this is what they offered me:

250 daytime min + 50 bonus =300 min
Unlimited E/W starting at 8
Unlimited Text Messages
Voice Mail
Visual Call ID
Free Rogers to Rogers
500MB Data

Which comes to a total of $58.70 including taxes and SAF and 911

Is there room to negotiate any better of a deal? The told me the 16GB Iphone 3Gs will be 174$ with no admin fee because i have been with Rogers for a long time

[michaelyi]

Hehe.. I called back last night and told them to cancel my 99$ refreshed 3G and I wanted the 16GB 3GS for 199 like the guy "told me"...

He really told me it was 599... (I HUPed way too recently)

But the lady didnt check anything and told me to go to any store and pick it up for 199...

SUCCESS! :)

How long have you been with Rogers and What kinds of credits you got?

[Havo]

So i call in 611, ask to cancel my account , a lady picks up, looks like she was half asleep, so she says my plan is the lowest plan available, the cheapest, so there is nothing i can do for you, absolutely nothing, and plus she says we dont offer R2R for free anymore which you are getting. i am like ok then, thank you and i think i will be moving to telus or bell. she goes ok have a nice day.

Call the actual retentions number... don't dial 611 and tell them you want to cancel.

[thetenken]

500MB for $25 is Rogers' cheapest one. The next one is 6GB for $30 which is a limited time promotion.

There used to be a $15 2mb addon... Not that I would recommend it to anyone

[dande]

Call the actual retentions number... don't dial 611 and tell them you want to cancel.

Could you tell me the actual retention number? Thanks.

[undacova]

Could you tell me the actual retention number? Thanks.

its on the first post of this thread

[dande]

its on the first post of this thread

I read that page a few times before but missed that number. The calling 611 bold format always cu=aught my attention. Thanks you.

[LBJackal]

I have the following:

$20 voice
$35 for 500MB, VM/CID/Unltd SMS & MMS

And a few credits that brings it all to around $58 all in, with tax.

However, I'd like to upgrade to the 6GB plan since I'm burning through more data than I thought I would, and I also like the possibility of tethering (no tethering on 500MB plans, from what I've read). I just signed a new contract about 3 weeks ago so I'm within the 30 day cancellation period, right? As in, no ECF? that would give me leverage. I called in to CS and they said it would cost $15 more to get the 6GB plan, since they'd make me pay for VM/CID/Unltd SMS & MMS which would be removed along with the 500MB since they're bundled. I was hoping to pay $5 more for 6GB since 500MB is $25, 6GB is $30. Will I have any luck dialing straight to retentions, or will they say the same thing as regular CS?

[narcosis219]

I have the following:

$20 voice
$35 for 500MB, VM/CID/Unltd SMS & MMS

And a few credits that brings it all to around $58 all in, with tax.

However, I'd like to upgrade to the 6GB plan since I'm burning through more data than I thought I would, and I also like the possibility of tethering (no tethering on 500MB plans, from what I've read). I just signed a new contract about 3 weeks ago so I'm within the 30 day cancellation period, right? As in, no ECF? that would give me leverage. I called in to CS and they said it would cost $15 more to get the 6GB plan, since they'd make me pay for VM/CID/Unltd SMS & MMS which would be removed along with the 500MB since they're bundled. I was hoping to pay $5 more for 6GB since 500MB is $25, 6GB is $30. Will I have any luck dialing straight to retentions, or will they say the same thing as regular CS?

Have you had more than 30 minutes of talk time on the phone? If you do, you aren't within that ECF free period.

[DarkPaladin56]

Just called in for the following:

VOICE:
250 Daytime Minutes & Unlimited Evenings @ 6pm and Weekends - $20
My5 Canada-Wide - $15
R2R - 0$
-$20 Credit

DATA:
$35 for 500MB, VM/CID/SMS & MMS

$50 + 911 + SAF = $57.45 b4 taxes
$64.35 after taxes

PHONE:
HUP to 8GB Iphone - $99

Is it possible to get any cheaper than this? I was hoping to get something close to $40-$50 before taxes with everything... This is my 3rd attempt, and this seems like the best deal so far. I see a bunch of posts with $30 credit, I currently have a $10 credit on the account, think I can pull the other $10 out? I use a lot of minutes on My5, probably about 2000 minutes a month...

[cotton]

I noticed on rogers.com that I'm eligible for HUP to old iPhone and other phones, but didn't see link to iPhone 3GS. Actually, I didn't think I'm eligible for any hup since I last hup'd to Nokia N95 in Sep08 (paid $99 after $100 Vision discount) - so I'm 9mths into my 3 yr contract. Anyway, I decided to call Retentions just now and yes, I'm eligible to HUP to iPhone 3GS!!! The nice agent quoted me $399 for the 32G iPhone 3GS (with new dataplan) -new activation price $299 +$100+$35admin cos I'm Tier1. I didn't negotiate the phone price cos I think the $100 addon is reasonable.

My old plan - 250mins, Eve after 8 & Wkend free, R2R, $15 Vision VP, 100 Cdn LD mins for $20+6.95+0.50+13%tax=$31.02

My new plan
$20 250mins + 100 bonus mins, Eve after 8 & Wkend free
less: $15 credit
less: $5 credit
$10 Retention Value Pack (CID, VM, 2500txt)
$5 R2R (less: $5 credit <- new)
$30 6GB Data Plan
$0 100 Cdn LD mins
Total $40 + 6.95 + 0.50 + 13% tax = $53.62

She offered me the $10 Retention VP. Also got 100 bonus mins, additional $5 R2R feature specific credit.

No ETA for iPhone - she told me to call back next week to check order status.

Edit: I forgot to include the free 100 Cdn LD mins just now - added above.

[kala]

I noticed on rogers.com that I'm eligible for HUP to old iPhone and other phones, but didn't see link to iPhone 3GS. Actually, I didn't think I'm eligible for any hup since I last hup'd to Nokia N95 in Sep08 (paid $99 after $100 Vision discount) - so I'm 9mths into my 3 yr contract. Anyway, I decided to call Retentions just now and yes, I'm eligible to HUP to iPhone 3GS!!! The nice agent quoted me $399 for the 32G iPhone 3GS (with new dataplan) -new activation price $299 +$100+$35admin cos I'm Tier1. I didn't negotiate the phone price cos I think the $100 addon is reasonable.

My old plan - 250mins, Eve after 8 & Wkend free, R2R, $15 Vision VP for $20+6.95+0.50+13%tax=$31.02

My new plan
$20 250mins + 100 bonus mins, Eve after 8 & Wkend free
less: $15 credit
less: $5 credit
$10 Retention Value Pack (CID, VM, 2500txt)
$5 R2R (less: $5 credit <- new)
$30 6GB Data Plan
Total $40 + 6.95 + 0.50 + 13% tax = $53.62

She offered me the $10 Retention VP. Also got 100 bonus mins, additional $5 R2R feature specific credit.

No ETA for iPhone - she told me to call back next week to check order status.

Arghhh! You're so lucky! I am in the exact same position...in fact I'm paying more than you and I upgraded to the 3G a month earlier than you and I've only been quoted the $449 price :(

You have a really nice plan too...congrats!

[mcg]

Well, moved back up to the Blackberry 6GB plan after cancellation remorse back in the day.

Also popped on the $10 RVP so I save $1 from back then on the $11 VP and get 2375 more texts, lol.

Overall satisfied.

[michaelyi]

Got bounced around between 3 different reps.. the first girl was really nice (but I don't think she was retention even though I said "cancel") and she took notes of my complaints and the plan that Bell offered me (I really did call Bell), then the second guy I could tell was a real ass and was ready to cancel my plan, but thankfully I had a consolidated account and he had to pass me onto a third lady who was nice and gave me the following:

BB Bold for $299.. she said she absolutely couldn't bring this lower even though I kept pushing.. I don't feel great about the hardware price but I'm happy about my plan:

300 min, weekends/evenings after 5pm
100 LD
VM/Call ID
Unlimited incoming
Unlimited e-mail/messaging
6GB data plan
$50 something + 6.95 and taxes = $64/month

I was okay with that since I still had over a year left on my contract, and of course had to renew for 3 years.

What kinds of credits you get ?

[man_alone]

I noticed on rogers.com that I'm eligible for HUP to old iPhone and other phones, but didn't see link to iPhone 3GS. Actually, I didn't think I'm eligible for any hup since I last hup'd to Nokia N95 in Sep08 (paid $99 after $100 Vision discount) - so I'm 9mths into my 3 yr contract. Anyway, I decided to call Retentions just now and yes, I'm eligible to HUP to iPhone 3GS!!! The nice agent quoted me $399 for the 32G iPhone 3GS (with new dataplan) -new activation price $299 +$100+$35admin cos I'm Tier1. I didn't negotiate the phone price cos I think the $100 addon is reasonable.

My old plan - 250mins, Eve after 8 & Wkend free, R2R, $15 Vision VP for $20+6.95+0.50+13%tax=$31.02

My new plan
$20 250mins + 100 bonus mins, Eve after 8 & Wkend free
less: $15 credit
less: $5 credit
$10 Retention Value Pack (CID, VM, 2500txt)
$5 R2R (less: $5 credit <- new)
$30 6GB Data Plan
Total $40 + 6.95 + 0.50 + 13% tax = $53.62

She offered me the $10 Retention VP. Also got 100 bonus mins, additional $5 R2R feature specific credit.

No ETA for iPhone - she told me to call back next week to check order status.

this is awesome plan, basically you're only paying for $10 retention value pack and data plan. How long have you been with rogers?

[kala]

I just got offered:

250 DT + 100 bonus
Unlimited evenings and weekends starting @ 6pm
Unlimited Incoming
100 Canadian LD minutes
iPhone Data Value Pack (500MB/CID/VVM/UnlimitedText+MMS/WhoCalled)

= $57 + tax

and iPhone 3GS still @ $449 :(

About $15 over my limit, but by far this is the best I've been offered in my past 7-8 calls. Should I try to squeeze in more credits? I wanted the 6GB, but then I would lose VM and text and pay $5 less.

Also, if you were given the choice b/w unlimited incoming or R2R, which one would you go for and why?

[michaelyi]

I just got offered:

250 DT + 100 bonus
Unlimited evenings and weekends starting @ 6pm
Unlimited Incoming
100 Canadian LD minutes
iPhone Data Value Pack (500MB/CID/VVM/UnlimitedText+MMS/WhoCalled)

= $57 + tax

and iPhone 3GS still @ $449 :(

About $15 over my limit, but by far this is the best I've been offered in my past 7-8 calls. Should I try to squeeze in more credits? I wanted the 6GB, but then I would lose VM and text and pay $5 less.

Also, if you were given the choice b/w unlimited incoming or R2R, which one would you go for and why?

500MB is ok if you don't tether

Unlimited incoming worthes 10 bucks, $5 more than R2R.

[kala]

500MB is ok if you don't tether

Unlimited incoming worthes 10 bucks, $5 more than R2R.

I don't plan on tethering, but the 6GB would have been nice!

Do you think if I go with R2R, there would be more room for credits, hence lower my total cost?

[michaelyi]

I don't plan on tethering, but the 6GB would have been nice!

Do you think if I go with R2R, there would be more room for credits, hence lower my total cost?
I don't think so, the UL or R2R are both feature credits. If you want to lower your cost, you need get Monthly Credits which are 5, 10, 15 respectively.

[hshamshu]

Hey everyone,

If you have some time, can you please give me your opinion on my situation? I'm with Rogers with my 3yr contract ending in Jan. 2010. My plan is as follows:

$30
- 100 mins (this is fine since I use only about 50-70 of them a month)
- Evenings/weekends from 6pm
- Unlimited incoming
- VM/CD/2500 Texts ($10 value pack (used to be $12) - $10 credit)

I want to get the 16GB iPhone 3Gs and was quoted $199 with a $50 rebate so $149. If I add the $30/6GB data plan, my total would be $60 + 911 + SAF + taxes. I called both Telus and Bell and neither can come close to matching what I'd get from Rogers for the $60 (Blackberry instead of iPhone). What argument can I use to get credits from them, or should I even try? If I could pay $50 for all that, I'd be happy.

I've read a bunch of the pages in this forum and some of the deals seem to be insane - I'd really like to know what to say to them to get a deal like that.

Thanks everyone!

[kala]

I just got offered:

250 DT + 100 bonus
Unlimited evenings and weekends starting @ 6pm
Unlimited Incoming
100 Canadian LD minutes
iPhone Data Value Pack (500MB/CID/VVM/UnlimitedText+MMS/WhoCalled)

= $57 + tax

and iPhone 3GS still @ $449 :(

About $15 over my limit, but by far this is the best I've been offered in my past 7-8 calls. Should I try to squeeze in more credits? I wanted the 6GB, but then I would lose VM and text and pay $5 less.

Also, if you were given the choice b/w unlimited incoming or R2R, which one would you go for and why?

UPDATE:

I'm on a lucky streak!

Called in again... like 60 mins after changing my plan lol and here it is:

250 DT + 100 bonus = $20
Unlimited evenings and weekends starting @ 6pm = $5
Unlimited Incoming = $10
100 Canadian LD minutes = ?
6 GB Data Plan = $30
Value Pack (CID, VM, 250 text) = $10

= $57.45 + tax...THE SAME!

Credits:
$10 monthly credit
$5 monthly credit
$10 unlimited incoming credit

I'm going to call again near the end of my first year in Aug and:

- Switch to 500 MB ($5 savings)
- Get 6PM Early Eve Student Discount (-$5)
- Value Pack $5 off MSF
- Get additional $5 monthly credit

I'll be looking at 37.45 + tax then!

[hshamshu]

I forgot to mention that the $10 plan credit will expire in January 2010 even if I sign a new 3-year contract, so if I was to just add the data plan, it would be $70 + 911 + SAF + taxes from January onwards :-/

Hey everyone,

If you have some time, can you please give me your opinion on my situation? I'm with Rogers with my 3yr contract ending in Jan. 2010. My plan is as follows:

$30
- 100 mins (this is fine since I use only about 50-70 of them a month)
- Evenings/weekends from 6pm
- Unlimited incoming
- VM/CD/2500 Texts ($10 value pack (used to be $12) - $10 credit)

I want to get the 16GB iPhone 3Gs and was quoted $199 with a $50 rebate so $149. If I add the $30/6GB data plan, my total would be $60 + 911 + SAF + taxes. I called both Telus and Bell and neither can come close to matching what I'd get from Rogers for the $60 (Blackberry instead of iPhone). What argument can I use to get credits from them, or should I even try? If I could pay $50 for all that, I'd be happy.

I've read a bunch of the pages in this forum and some of the deals seem to be insane - I'd really like to know what to say to them to get a deal like that.

Thanks everyone!

[cotton]

Arghhh! You're so lucky! I am in the exact same position...in fact I'm paying more than you and I upgraded to the 3G a month earlier than you and I've only been quoted the $449 price :(

You have a really nice plan too...congrats!

Thanks! I just got lucky with a really nice & generous rep.

I was pretty disappointed last week when I read on rogers.com that the special Offer1/Offer2 early upgrade promo do not apply to customers that have a smartphone other than the iPhone 3G. When I called in today, I have max $449 for 16GB 3GS in my mind. So when she quoted me $299 for 16GB 3GS and $399 for 32GB 3GS, I took the 32GB.

[kala]

Hey everyone,

If you have some time, can you please give me your opinion on my situation? I'm with Rogers with my 3yr contract ending in Jan. 2010. My plan is as follows:

$30
- 100 mins (this is fine since I use only about 50-70 of them a month)
- Evenings/weekends from 6pm
- Unlimited incoming
- VM/CD/2500 Texts ($10 value pack (used to be $12) - $10 credit)

I want to get the 16GB iPhone 3Gs and was quoted $199 with a $50 rebate so $149. If I add the $30/6GB data plan, my total would be $60 + 911 + SAF + taxes. I called both Telus and Bell and neither can come close to matching what I'd get from Rogers for the $60 (Blackberry instead of iPhone). What argument can I use to get credits from them, or should I even try? If I could pay $50 for all that, I'd be happy.

I've read a bunch of the pages in this forum and some of the deals seem to be insane - I'd really like to know what to say to them to get a deal like that.

Thanks everyone!

Is it $30 for all of that or just your voice? If it is just voice, you can go down to a $20 which has even minutes - 250 or more. Also, is the $10 credit a monthly credit? Check a few posts up to see what other credits you might be able to get.

[cotton]

this is awesome plan, basically you're only paying for $10 retention value pack and data plan. How long have you been with rogers?

This number since 2005. I had another number in 2000-2003 until ToR (Transfer of Responsibility) to employer - I'm not sure if this counts.
Rogers cable + internet ~10yrs.

[mcg]

Just a little off topic here, but the 6GB plan does get discounted by the bundle discount, right?

[can't get 'nough dealz]

Just a little off topic here, but the 6GB plan does get discounted by the bundle discount, right?

yes it does,

and to everyone else, the 35 dollars data value pack DOES NOT GET DISCOUNTED, so itd be better just to get the 30 data plan, get tat discounted, then add a 10 dollar retention value pack on top

[mcg]

Cool, thanks.

Exactly my thoughts! Went from the old $30 BB VP to the $30 6GB and the $10 RVP.

[mattt33]

Cool, thanks.

Exactly my thoughts! Went from the old $30 BB VP to the $30 6GB and the $10 RVP.

Just curious as to how come the $30 6GB data plan is eligible for the better choice bundles discount?

I knew the $30(currently $35) BB data value pack was never eligible since the bundles discount is only applied to the cost of your monthly plan (i.e. voice plan) so what makes the 6gig data plan different?

thanks.

[Square240]

hi guys! first time forumer, long time reader!!!
long story short, I broke my phone and I wanted to give up on of my phone lines. So other person took the contract only if I did a hardware upgrade which I did. I got them an IPhone 3GS 32gb for 299.99 with a 30$/6gb plan. They took over the contract and hardware upgrade cost and thats the end of that. A few days later, my son wanted to do another hardware upgrade with another line but I called rogers and they said I don't have any revenue to do a proper hardware upgrade and charged me outrageous prices for the iphone. close to 600$. I had this plan in Feb 2008, the same time i got the other plan that i gave away but both plans are separate from each other, not a family plan. what gives, anyone knows???
the person i called a rogers was really clueless on why its like this and shes like theres nothing i can do!!!
Do I have a case for breach of contract? because they say i didnt generate any revenue?

[kala]

Just curious as to how come the $30 6GB data plan is eligible for the better choice bundles discount?

I knew the $30(currently $35) BB data value pack was never eligible since the bundles discount is only applied to the cost of your monthly plan (i.e. voice plan) so what makes the 6gig data plan different?

thanks.

Sorry, not sure what the answer to your question is, but I have a question of my own.

What is the better choice bundles discount? The 33% off?

[samirziz]

Upon signing a new year contract. here's what they can give me.

200 daytime minutes,
unlimited evening and weekends from 6
unlimited incoming
2500 text messages.
200 long distance.
R2R free
with Sys Access Fee
911

43 dollars? Should i sign up or what. Explain something if someone can, what difference does it make if i am on contract or not, i' still end up paying that amount right? thanks guys

p.s havent signed on yet.

Suppose i tell them i have my own iphone, i just need an iphone data value pack, u think they'd agree with me or they'd not give me any deals?

[can't get 'nough dealz]

UPDATE:

I'm on a lucky streak!

Called in again... like 60 mins after changing my plan lol and here it is:

250 DT + 100 bonus = $20
Unlimited evenings and weekends starting @ 6pm = $5
Unlimited Incoming = $10
100 Canadian LD minutes = ?
6 GB Data Plan = $30
Value Pack (CID, VM, 250 text) = $10

= $57.45 + tax...THE SAME!

Credits:
$10 monthly credit
$5 monthly credit
$10 unlimited incoming credit

I'm going to call again near the end of my first year in Aug and:

- Switch to 500 MB ($5 savings)
- Get 6PM Early Eve Student Discount (-$5)
- Value Pack $5 off MSF
- Get additional $5 monthly credit

I'll be looking at 37.45 + tax then!

For the 6pm early evenings discount u have right now, ITS A FEATURE CREDIT, so the student overlay wont do you any help

the VALUEPACK 5 of MSF only applied to value packs that started at 15 and 20

[kala]

For the 6pm early evenings discount u have right now, ITS A FEATURE CREDIT, so the student overlay wont do you any help

the VALUEPACK 5 of MSF only applied to value packs that started at 15 and 20

Ahhh okay good to know. I actually don't have any credit for 6pm early evenings right now or at least I'm not aware of. My account online will update tomorrow, so I'll know for sure then.

[mcg]

Just curious as to how come the $30 6GB data plan is eligible for the better choice bundles discount?

I knew the $30(currently $35) BB data value pack was never eligible since the bundles discount is only applied to the cost of your monthly plan (i.e. voice plan) so what makes the 6gig data plan different?

thanks.

No idea, probably because it is a data bucket standalone and not a "value pack".

[litebrite]

UPDATE:

I'm on a lucky streak!

Called in again... like 60 mins after changing my plan lol and here it is:

250 DT + 100 bonus = $20
Unlimited evenings and weekends starting @ 6pm = $5
Unlimited Incoming = $10
100 Canadian LD minutes = ?
6 GB Data Plan = $30
Value Pack (CID, VM, 250 text) = $10

= $57.45 + tax...THE SAME!

Credits:
$10 monthly credit
$5 monthly credit
$10 unlimited incoming credit

I'm going to call again near the end of my first year in Aug and:

- Switch to 500 MB ($5 savings)
- Get 6PM Early Eve Student Discount (-$5)
- Value Pack $5 off MSF
- Get additional $5 monthly credit

I'll be looking at 37.45 + tax then!

nice, what'd u tell them the 2nd time you called in?

[kala]

nice, what'd u tell them the 2nd time you called in?

Second time around, I said I just added the 500MB plan, but I thought about it and it seems like it won't be enough for me. What can you do for me?

He replies by stating that I would have to remove the data value pack then he could add the 6GB plan. I'm like what about CID, VM, text etc. He said I I can give you CID, but you would lose VM and text. Then I'm like how about a value pack like that $10 one. Then he's like oh, maybe I can do that for you. Then he's like I can get that for you and apply a $10 credit so it is the same in the end

Me: :D

[mattt33]

Sorry, not sure what the answer to your question is, but I have a question of my own.

What is the better choice bundles discount? The 33% off?

The bundles discount applies when you have more than one Rogers service, and lets you save up to 15%. It only applies to the monthly plan fee and apparently also the data plans (but NOT value packs), and comes in AFTER all your credits have been subtracted from your subtotal.

e.g. Wireless, Internet, TV, Home phone, Portable internet.

check it out here...
https://your.rogers.com/store/bundles/regform.asp?shopperID=6ENNCPSVLD309GWWEX6J4BW8PRKT E8G4&province=Ontario

[samj1]

Second time around, I said I just added the 500MB plan, but I thought about it and it seems like it won't be enough for me. What can you do for me?

He replies by stating that I would have to remove the data value pack then he could add the 6GB plan. I'm like what about CID, VM, text etc. He said I I can give you CID, but you would lose VM and text. Then I'm like how about a value pack like that $10 one. Then he's like oh, maybe I can do that for you. Then he's like I can get that for you and apply a $10 credit so it is the same in the end

Me: :D

You got a great deal, similar to the one I got my gf but I went with 1000 ld and e/w 5pm.

Anyway, just FYI regarding your future plan to get more credits/discounts, you can't get the student e/w discount unless you have an in-market plan.

[nitroblu]

page 1500!!!!
sorry i had to post on a page number like this hahaha
happy Canada's day!

[mattt33]

You got a great deal, similar to the one I got my gf but I went with 1000 ld and e/w 5pm.

Anyway, just FYI regarding your future plan to get more credits/discounts, you can't get the student e/w discount unless you have an in-market plan.

I know this has been discussed thoroughly in the past, but from my experience i found that even with an in-market plan i wasn't able to get the "student e/w discount." I tried on about 10 different occasions and didn't have much luck.

At first they kept saying i needed one of the "student plans" to be eligible - i have a Megatime 25 plan (in-market).

Then i was given a credit but it was a monthly plan credit (not the actual student e/w-specific credit) and since i was maxed with monthly credits already it couldn't even be applied to my bill (even though it shows up in the discounts section on my wireless account details online).

So that's just what i found after trying for over 4 months of calling in to get the student discount on my in-market plan.

[da_hool]

According to this site, the 6PM early evening student discount expired June 2 and returns ~Aug/Sep time frame.

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

I got it added to my in-market $45 Smart Phone Data plan on June 1 on the first try without any hassles (might have got lucky here). I think the problem might be that it's a $7 feature credit and for some plans 6PM is $5 instead of $7.



I know this has been discussed thoroughly in the past, but from my experience i found that even with an in-market plan i wasn't able to get the "student e/w discount." I tried on about 10 different occasions and didn't have much luck.

At first they kept saying i needed one of the "student plans" to be eligible - i have a Megatime 25 plan (in-market).

Then i was given a credit but it was a monthly plan credit (not the actual student e/w-specific credit) and since i was maxed with monthly credits already it couldn't even be applied to my bill (even though it shows up in the discounts section on my wireless account details online).

So that's just what i found after trying for over 4 months of calling in to get the student discount on my in-market plan.

[samirziz]

200 daytime minutes,
unlimited evening and weekends from 6
unlimited incoming
2500 text messages.
200 long distance.
R2R free
with Sys Access Fee
911

43 dollars? Should i sign up or what. Explain something if someone can, what difference does it make if i am on contract or not, i' still end up paying that amount right? thanks guys

p.s havent signed on yet.

Suppose i tell them i have my own iphone, i just need an iphone data value pack, u think they'd agree with me or they'd not give me any deals?

[kala]

According to this site, the 6PM early evening student discount expired June 2 and returns ~Aug/Sep time frame.

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

I got it added to my in-market $45 Smart Phone Data plan on June 1 on the first try without any hassles (might have got lucky here). I think the problem might be that it's a $7 feature credit and for some plans 6PM is $5 instead of $7.

It all depends who you get and what they are willing to do for you. Noting new. They can remove the $5 6PM option then add the regular one and then apply the discount. I'm sure if the person is nice enough, they will find a way to do so.

My online information is updated and I was wondering why I have a "Digital Call Display Credit" when my CID is within the retentions value pack. Also, I have 2500 Sent/Unl. Received Txt, is that part of the value pack as well because the guy said 250 only. Also, is detailed billing the one where you have to pay extra because I have that now too. Last but not leaset, is there an activation fee when changing plans? Here is what I see:

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* Unlimited Incoming Calls Opt.
* 250 Wkday/Unltd. Eve/Wkends
* 100 Bonus minutes


Additional Services

* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
* Detailed Billing


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 9-1-1 Emergency Access Fee - $0.50 - Monthly

Discount(s)

* Activation Fee Credit - To be removed on 01/07/2009
* Digital Call Display Credit - To be removed on 30/06/2012
* Monthly Plan Credit 3 Yr - To be removed on 30/06/2012
* Monthly Plan Credit 3 Yr - To be removed on 30/06/2012
* Incoming Calling Opt. Cr - To be removed on 30/06/2012

My Current Wireless Essentials:

Data Service Plan 6GB – Limited Time Offer - term expires on 30/06/2012
Value Pack
6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.

[patpritesh]

Voice plan @ 20$

250 Local minutes
Call display
100 CAD LD
FREE Early calling from 6 PM-7 AM
R2R free

and Iphone 3GS at 249$ . no activation fee (35$ off).

Still waiting for phone. this was HUP after 1.5 years of signing previous contract.

Data usage is blocked on iphone.

[kala]

200 daytime minutes,
unlimited evening and weekends from 6
unlimited incoming
2500 text messages.
200 long distance.
R2R free
with Sys Access Fee
911

43 dollars? Should i sign up or what. Explain something if someone can, what difference does it make if i am on contract or not, i' still end up paying that amount right? thanks guys

p.s havent signed on yet.

Suppose i tell them i have my own iphone, i just need an iphone data value pack, u think they'd agree with me or they'd not give me any deals?

Look at my price plan above, is that something you are looking for? You can probably get more minutes. You might be able to lower your long distance minutes and get something in place of it (maybe), it doesn't hurt to try. You definitely need CID, VM, and text still. Go for the 6GB ($30) or 500MB ($35) data plans and get the $10 value pack. If do get the one of the above data plans, they might be more willing to give you credits, but remember it's always hit or miss. GL!

[kala]

Voice plan @ 20$

250 Local minutes
Call display
100 CAD LD
FREE Early calling from 6 PM-7 AM
R2R free

and Iphone 3GS at 249$ . no activation fee (35$ off).

Still waiting for phone. this was HUP after 1.5 years of signing previous contract.

Data usage is blocked on iphone.

No dataplan :-0

[mattt33]

My online information is updated and I was wondering why I have a "Digital Call Display Credit" when my CID is within the retentions value pack. Also, I have 2500 Sent/Unl. Received Txt, is that part of the value pack as well because the guy said 250 only. Also, is detailed billing the one where you have to pay extra because I have that now too. Last but not leaset, is there an activation fee when changing plans?

That value pack includes 2500 text messages.

As for detailed billing, that's a feature provided for an extra charge so i guess that was just given to you.

Nope, no activation fee when changing plans!

[hshamshu]

Hey kala, thanks for the response. The $30/month is for my voice plan. It says "100/Unltd Eve/Wkds Plan" on my bill. The -$10/month is a "Monthly Plan Credit"

Is it $30 for all of that or just your voice? If it is just voice, you can go down to a $20 which has even minutes - 250 or more. Also, is the $10 credit a monthly credit? Check a few posts up to see what other credits you might be able to get.

[ibear]

Is Rogers allowing no data plan now, or you did the "cancel right after ordering" thing?

Voice plan @ 20$

250 Local minutes
Call display
100 CAD LD
FREE Early calling from 6 PM-7 AM
R2R free

and Iphone 3GS at 249$ . no activation fee (35$ off).

Still waiting for phone. this was HUP after 1.5 years of signing previous contract.

Data usage is blocked on iphone.

[kala]

That value pack includes 2500 text messages.

As for detailed billing, that's a feature provided for an extra charge so i guess that was just given to you.

Nope, no activation fee when changing plans!

Thanks for the clarification. Any idea what the Digital Call Display Credit could be for?

[kala]

I know this has been discussed thoroughly in the past, but from my experience i found that even with an in-market plan i wasn't able to get the "student e/w discount." I tried on about 10 different occasions and didn't have much luck.

At first they kept saying i needed one of the "student plans" to be eligible - i have a Megatime 25 plan (in-market).

Then i was given a credit but it was a monthly plan credit (not the actual student e/w-specific credit) and since i was maxed with monthly credits already it couldn't even be applied to my bill (even though it shows up in the discounts section on my wireless account details online).

So that's just what i found after trying for over 4 months of calling in to get the student discount on my in-market plan.

Even after having a student plan for 2 years, I still wasn't able to get it LOL
...I gave up

[kala]

According to this site, the 6PM early evening student discount expired June 2 and returns ~Aug/Sep time frame.

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

I got it added to my in-market $45 Smart Phone Data plan on June 1 on the first try without any hassles (might have got lucky here). I think the problem might be that it's a $7 feature credit and for some plans 6PM is $5 instead of $7.

What do you mean you got it added to your data plan? What does your credit say exactly?

Whoa, sorry for the triple post guys, didn't realize!

[CherryCola]

Is retentions open today?

[mattt33]

Thanks for the clarification. Any idea what the Digital Call Display Credit could be for?

Seeing as you have the value pack and not the individual call display feature, i'm thinking they added it by mistake.

Now the question is will it credit your monthly bill for the charge of the call display feature anyway or will it not really serve a purpose?

[kala]

Seeing as you have the value pack and not the individual call display feature, i'm thinking they added it by mistake.

Now the question is will it credit your monthly bill for the charge of the call display feature anyway or will it not really serve a purpose?

Lol, that's what I'm thinking. It might not even do anything. If it doesn't I could be like hey whats up with this credit, its not working....play dumb :lol:

[mcg]

^ the CID credit is feature-specific - meaning unless you have it on your account, the credit will not deduct anything from your monthly plan :)

I still have mine on my acct but it does nothing for my bill unless I add CID... but then that's redundant because of the Value Pack.

[litebrite]

Second time around, I said I just added the 500MB plan, but I thought about it and it seems like it won't be enough for me. What can you do for me?

He replies by stating that I would have to remove the data value pack then he could add the 6GB plan. I'm like what about CID, VM, text etc. He said I I can give you CID, but you would lose VM and text. Then I'm like how about a value pack like that $10 one. Then he's like oh, maybe I can do that for you. Then he's like I can get that for you and apply a $10 credit so it is the same in the end

Me: :D

very nice! good that they were willing to negotiate w/ you. i tried that when i called in (shifting around some existing credits, etc) but the rep wouldn't budge. gotta hope for a nice male rep next time.. hah

[kala]

^ the CID credit is feature-specific - meaning unless you have it on your account, the credit will not deduct anything from your monthly plan :)

I still have mine on my acct but it does nothing for my bill unless I add CID... but then that's redundant because of the Value Pack.

Have you ever tried to get it switched to a monthly credit?

is rogers allowing no data plan now, or you did the "cancel right after ordering" thing?

+1

[LeafsWillWin]

Hi guys sorry for the long post but I have so many questions hopefully you can answer them all :)

First of all my plan includes:
100 weekday/1000 Eve/Weekend
Unlimited after 6 PM
Unlimited Incoming Calls
100 Long Distance Minutes
All the above for $35
$20 Value pack – includes Voice Mail, Caller ID, 1000 text and 1000 picture messages ( to be honest this might not even be correct as I added it a while ago and I can’t find anywhere on the website value pack I actually have)
Brings my total to $65.57 with taxes etc.

My contract ENDED in March (after 3 long years) so what is the best way to approach this? I really want the Iphone 3Gs but I am scared if I actually say I want to cancel it they will do it instantly since my contract already expired. I already called the general customer care line and he redirected me to what he said was the retention department but he said the number was 1-866-931-3282 which I believe isn’t the same? Anyone know?

Anyways this guy on the “retentions” department was like wow you have a really good plan blah blah blah. Anything I change will actually make your phone way more expensive blah blah blah. I told him I was a student and want to upgrade my phone and cannot pay the price for a smartphone plan. Is this the wrong approach? I’m scared to actually say i want to cancel with my contract already being ended. Should I say I have been a loyal customer for 3 years and my family all have plans with them but am ready to move on cause I feel I can get a better plan somewhere else? Or do I say I feel like I pay way to much, my “friends” (you guys) have way better plans and then start quoting some of your plans that you have been getting?

Also what is this credit stuff that everyone seems to get discounted on their plan? How do I ask for that?

I am a student and go away for school so need the long distance. I would like somehow the 6gb data plan incorporated in somewhat the same plan I have and be around $50. Right now if I don’t go through retentions I will have to pay like $100 for it which I am not willing to do. Is this going to be possible?

Thanks soooo much for taking the time to read this and hopfully you can help me out.

[ibear]

I think you are in a very good position. Your contract expired so they will try to keep you for another 3 years instead of canceling you.

Just make a list of what you really need, go to the website and find the best plan+value pack for you need, and then call the number on the first page. Be specific and be very polite, tell them your needs and the price you can afford. I think $50 before tax and SAF is possible.

Hi guys sorry for the long post but I have so many questions hopefully you can answer them all :)

First of all my plan includes:
100 weekday/1000 Eve/Weekend
Unlimited after 6 PM
Unlimited Incoming Calls
100 Long Distance Minutes
All the above for $35
$20 Value pack – includes Voice Mail, Caller ID, 1000 text and 1000 picture messages ( to be honest this might not even be correct as I added it a while ago and I can’t find anywhere on the website value pack I actually have)
Brings my total to $65.57 with taxes etc.

My contract ENDED in March (after 3 long years) so what is the best way to approach this? I really want the Iphone 3Gs but I am scared if I actually say I want to cancel it they will do it instantly since my contract already expired. I already called the general customer care line and he redirected me to what he said was the retention department but he said the number was 1-866-931-3282 which I believe isn’t the same? Anyone know?

Anyways this guy on the “retentions” department was like wow you have a really good plan blah blah blah. Anything I change will actually make your phone way more expensive blah blah blah. I told him I was a student and want to upgrade my phone and cannot pay the price for a smartphone plan. Is this the wrong approach? I’m scared to actually say i want to cancel with my contract already being ended. Should I say I have been a loyal customer for 3 years and my family all have plans with them but am ready to move on cause I feel I can get a better plan somewhere else? Or do I say I feel like I pay way to much, my “friends” (you guys) have way better plans and then start quoting some of your plans that you have been getting?

Also what is this credit stuff that everyone seems to get discounted on their plan? How do I ask for that?

I am a student and go away for school so need the long distance. I would like somehow the 6gb data plan incorporated in somewhat the same plan I have and be around $50. Right now if I don’t go through retentions I will have to pay like $100 for it which I am not willing to do. Is this going to be possible?

Thanks soooo much for taking the time to read this and hopfully you can help me out.

[LeafsWillWin]

I think you are in a very good position. Your contract expired so they will try to keep you for another 3 years instead of canceling you.

Just make a list of what you really need, go to the website and find the best plan+value pack for you need, and then call the number on the first page. Be specific and be very polite, tell them your needs and the price you can afford. I think $50 before tax and SAF is possible.

I would like something like Kala got

250 DT + 100 bonus = $20
Unlimited evenings and weekends starting @ 6pm = $5
Unlimited Incoming = $10
100 Canadian LD minutes = ?
6 GB Data Plan = $30
Value Pack (CID, VM, 250 text) = $10

= $57.45 + tax...THE SAME!

How do I ask for credits???

[ibear]

You might want to ask Kala:) but IMO, just say that you are willing to stay with Rogers but you can only afford $50, ask if they can give you a discount.

I would like something like Kala got

250 DT + 100 bonus = $20
Unlimited evenings and weekends starting @ 6pm = $5
Unlimited Incoming = $10
100 Canadian LD minutes = ?
6 GB Data Plan = $30
Value Pack (CID, VM, 250 text) = $10

= $57.45 + tax...THE SAME!

How do I ask for credits???

[LeafsWillWin]

You might want to ask Kala:) but IMO, just say that you are willing to stay with Rogers but you can only afford $50, ask if they can give you a discount.

Have you gone through this?

what method should i take?

Should I say I have been a loyal customer for 3 years and my family all have plans with them but am ready to move on cause I feel I can get a better plan somewhere else?

Or do I say I feel like I pay way to much, my “friends” (you guys) have way better plans and then start quoting some of your plans that you have been getting?

[kala]

Have you gone through this?

what method should i take?

Should I say I have been a loyal customer for 3 years and my family all have plans with them but am ready to move on cause I feel I can get a better plan somewhere else?

Or do I say I feel like I pay way to much, my “friends” (you guys) have way better plans and then start quoting some of your plans that you have been getting?

I said... I feel like I am paying to much for my services. I have a few friends who are paying about $50-55 after taxes for their services and they are getting: list all the things you like to have. Then I mentioned that I'm paying $45-50/month and I'm only getting this: your current plan.

I'm very interested in a data plan and I would also like to add VM and a text plan please. Right away he's like sure I can help you but you have to get rid of MY5, but I know that might be a problem, so I can give you long distance minutes. I'm like: I can live without MY5, what can else can you do for me.

I didn't mention how long I've been with them or anything else. That did the trick, but again it really depends on the person you get. Be friendly with the person, try to small talk (like where they are from) and whenever they tell you to wait/hold on...say no problem, take your time. The little things count ;) GL!

[jngo3]

Called in today to renew on a 3yr contract.
They offered:
$20/month
200 minutes
unlimited evenings and weekends starting at 6pm
unlimited incoming calls
free rogers2rogers
100 Long distance minutes
CID
and a free LG Neon/Blackberry Pearl
for an extra $10 unlimited text messaging

I was pretty happy with the deal.

[ECBomb]

Called in today to renew on a 3yr contract.
They offered:
$20/month
200 minutes
unlimited evenings and weekends starting at 6pm
unlimited incoming calls
free rogers2rogers
100 Long distance minutes
CID
and a free LG Neon/Blackberry Pearl
for an extra $10 unlimited text messaging

I was pretty happy with the deal.


That's a pretty good deal and I have something similar. I have pretty much the same things as you except I have the unlimited text messaging and voice mail for free. However, I was not offered/given the 100 LD mins and a free phone, so I guess we're about the same.

I much prefer the text messaging and voice mail because those are necessities for me. But all in all, still a good deal!

[lovepizza]

The retentions number hasn't changed. It's on the first page... call the number directly.

In case you can't reach them today, someone up there said it's closed on Sundays.

thks guys. called in yst. got the se 705 for 150

18$ + SAF + tax

250 daytime
after 8pm, wkends
2500 texts
vm
caller id
100 ld

[c5ho]

Voice plan @ 20$

250 Local minutes
Call display
100 CAD LD
FREE Early calling from 6 PM-7 AM
R2R free

and Iphone 3GS at 249$ . no activation fee (35$ off).

Still waiting for phone. this was HUP after 1.5 years of signing previous contract.

Data usage is blocked on iphone.

You were able to get an Iphone without data plan?

[da_hool]

My online information is updated and I was wondering why I have a "Digital Call Display Credit" when my CID is within the retentions value pack.

This is just sloppy work from the rep who did your plan change, forgetting to remove the coressponding credit. You won't actually get the credit unless you have the stand alone call display feature. I had the same thing happen to me when I got my retention value pack.

[da_hool]

http://members.shaw.ca/dahool/rogersbill.jpg

What do you mean you got it added to your data plan? What does your credit say exactly?

Whoa, sorry for the triple post guys, didn't realize!

[761349]

Anyone know how much i can get a iphone 3gs 16gb without contract? Ive read on craigslist that people said its about 400-500 bucks. Is this true?

[LeafsWillWin]

http://members.shaw.ca/dahool/rogersbill.jpg

How do you get those monthly credits????????
and also the 6 pm Eve Student Discount?????

[samirziz]

What should one get on a voice plan.

1. 200-300 daytime minutes.
2. R2R
3. Unlimited Incoming Calls.
4. Unlimited Evenings and weekends from 6 pm.
5. Call Display/ Caller ID.
6. 100-500 Long distance minutes.
7. 2500 text messages
Right? Does unlimited incoming mean - Anyone from any carrier ( home phone, mobile phone)?

any help figuring it out would help

thanks

[shopper-X]

What should one get on a voice plan.

1. 200-300 daytime minutes.
2. R2R
3. Unlimited Incoming Calls.
4. Unlimited Evenings and weekends from 6 pm.
5. Call Display/ Caller ID.
6. 100-500 Long distance minutes.
7. 2500 text messages
Right? Does unlimited incoming mean - Anyone from any carrier ( home phone, mobile phone)?

any help figuring it out would help

thanks

Unlimited Incoming means, you do not use your daytime minutes when talking on a call that you have answered. It does not matter the origin of the call, either it's landline, wireless, non-Rogers carrier, etc.

[Lulz]

Right? Does unlimited incoming mean - Anyone from any carrier ( home phone, mobile phone)?


yes it does.
call from your neighbor next door, or from someone on other contintent...its free for you.

keep in mind you have to be in your local calling area for it to work...can't go to say..France and accept a call thinking you won't be paying roaming charges

[samirziz]

unlimited incoming is anywhere in canada? i have an unlocked iphone, i need R2R, unlimited incoming, unlimited evenings and weekends from 6pm, 100 long distance minutes, 2500 text, call display/Caller ID, visual voicemail, plus 500mb of data, u think i can pay 50 bucks a month for that? or does that sound too little.? Thanks

[Havo]

unlimited incoming is anywhere in canada? i have an unlocked iphone, i need R2R, unlimited incoming, unlimited evenings and weekends from 6pm, 100 long distance minutes, 2500 text, call display/Caller ID, visual voicemail, plus 500mb of data, u think i can pay 50 bucks a month for that? or does that sound too little.? Thanks

Yea you prob could... the voice plan would be like $20-25 and the data would be like $25... this is before tax though.

[samirziz]

thanks!

[LeafsWillWin]

anyone know how you get credits? Do you just ask the person for credits or do they offer it to you? Is there a special reason for them, like you have been a loyal customer for 3 years therefor you get this credit or can anyone get them?

[can't get 'nough dealz]

^^^^ u never really ask for credits, its more of like u ask for this and that and request that it be ______ per month, and often they wont even tell u that its a credit

Here is a little summary of the types of credits they have at Rogers

FIRSTLY, the amount of credits you have CANNOT EXCEED the value of your voice plan.

However, feature credits do not count to this.

For instance,

If you have a 20 dollars voice plan, u can have:

Free Unlimited Incoming
Free Rogers to Rogers
Free Call Display

These are examples of FEATURE CREDITS

Other features dont have corresponding FEATURE credits, this is why they get a credit towards them. FOR INSTANCE, Unlimited Network Calling must be offset with a 10 dollar credit.

This is why some people are questioning "can i switch my free rogers to rogers for 1000 LD mins". The thing is that the rep will NOT be inclined to do that cause they would have to actually give you a MONTHLY CREDIT, and not just a feature credit.

[rZ_99]

so i called a few days ago and got that after renweing 3 years contract on my 1.5 years contract left

i phone 16gb 3gs for 275$ + 35$ activation fee

200 minutes
5pm weekend
voicemail
caller id
unlimited message text
6gb data plan

67.5$ + tax = 76$

for 3 years

after calling today to check iphone status, they told me it was 76$ + tax instead of 67.5$ so i said ill call retention to cancel

so after calling retention instead of customer service

i got

250 min
8pm evening and weekend
unlimited incoming calls
6gb
caller id
500 message text

for 47.45+tax !! thats sick no ?? only thing that sucks is iphone 3gs 16gb for 275$ + 35$ activation fee

[LeafsWillWin]

^^^^ u never really ask for credits, its more of like u ask for this and that and request that it be ______ per month, and often they wont even tell u that its a credit

Here is a little summary of the types of credits they have at Rogers

FIRSTLY, the amount of credits you have CANNOT EXCEED the value of your voice plan.

However, feature credits do not count to this.

For instance,

If you have a 20 dollars voice plan, u can have:

Free Unlimited Incoming
Free Rogers to Rogers
Free Call Display

These are examples of FEATURE CREDITS

Other features dont have corresponding FEATURE credits, this is why they get a credit towards them. FOR INSTANCE, Unlimited Network Calling must be offset with a 10 dollar credit.

This is why some people are questioning "can i switch my free rogers to rogers for 1000 LD mins". The thing is that the rep will NOT be inclined to do that cause they would have to actually give you a MONTHLY CREDIT, and not just a feature credit.

Hey thanks for the response. So I'm still kinda confused. Are Feature credits straight up supposed to be free to customers and they don't give it to them unless they ask?

[da_hool]

How do you get those monthly credits????????
and also the 6 pm Eve Student Discount?????

I negotiated the monthly plan credits through retentions. I got the 6pm eve student discount through a regular csr.

[michaelyi]

I negotiated the monthly plan credits through retentions. I got the 6pm eve student discount through a regular csr.

is the student discount available right now?

[da_hool]

is the student discount available right now?

According to this site, the 6PM early evening student discount expired June 2 and returns ~Aug/Sep time frame.

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

[bunnyfoo]

^^^^ u never really ask for credits, its more of like u ask for this and that and request that it be ______ per month, and often they wont even tell u that its a credit

Here is a little summary of the types of credits they have at Rogers

FIRSTLY, the amount of credits you have CANNOT EXCEED the value of your voice plan.

However, feature credits do not count to this.

For instance,

If you have a 20 dollars voice plan, u can have:

Free Unlimited Incoming
Free Rogers to Rogers
Free Call Display

These are examples of FEATURE CREDITS

Other features dont have corresponding FEATURE credits, this is why they get a credit towards them. FOR INSTANCE, Unlimited Network Calling must be offset with a 10 dollar credit.

This is why some people are questioning "can i switch my free rogers to rogers for 1000 LD mins". The thing is that the rep will NOT be inclined to do that cause they would have to actually give you a MONTHLY CREDIT, and not just a feature credit.

I wish the Rogers CSRs understood the difference. A lot of the ones I've talked to just tell me that all the credits - monthly plan or feature credits are the same and once they all total my monthly voice plan, they can't do anything. I don't have as much leverage since I still have time left on my contract but I thought I'd have a little extra resigning and upgrading to a smartphone. I guess I'll have to keep trying :)

[michaelyi]

^^^^ u never really ask for credits, its more of like u ask for this and that and request that it be ______ per month, and often they wont even tell u that its a credit

Here is a little summary of the types of credits they have at Rogers

FIRSTLY, the amount of credits you have CANNOT EXCEED the value of your voice plan.

However, feature credits do not count to this.

For instance,

If you have a 20 dollars voice plan, u can have:

Free Unlimited Incoming
Free Rogers to Rogers
Free Call Display

These are examples of FEATURE CREDITS

Other features dont have corresponding FEATURE credits, this is why they get a credit towards them. FOR INSTANCE, Unlimited Network Calling must be offset with a 10 dollar credit.

This is why some people are questioning "can i switch my free rogers to rogers for 1000 LD mins". The thing is that the rep will NOT be inclined to do that cause they would have to actually give you a MONTHLY CREDIT, and not just a feature credit.

the monthly credits includes 15, 10, 5. I only can have one of each or 2 which are same. like I got 10, 5, 5 or 10, 10 if my plan is 20.

[peter_ross]

Called in today to renew on a 3yr contract.
They offered:
$20/month
200 minutes
unlimited evenings and weekends starting at 6pm
unlimited incoming calls
free rogers2rogers
100 Long distance minutes
CID
and a free LG Neon/Blackberry Pearl
for an extra $10 unlimited text messaging

I was pretty happy with the deal.

That's a pretty good deal and I have something similar. I have pretty much the same things as you except I have the unlimited text messaging and voice mail for free. However, I was not offered/given the 100 LD mins and a free phone, so I guess we're about the same.

I much prefer the text messaging and voice mail because those are necessities for me. But all in all, still a good deal!

I love your plan. All I need is 200 min voice, 500 SMS, vmail, CID, 6pm unlimited evening/wkend. Can I get it all inclusive $27 with SAF and tax?

Did you guys have to sign a contract?

[can't get 'nough dealz]

Hey thanks for the response. So I'm still kinda confused. Are Feature credits straight up supposed to be free to customers and they don't give it to them unless they ask?

u could ask, it wont hurt. If u ask for free rogers to rogers or incoming, they are more inclines to say YES than lets say unlimited network calling

[Guess_11]

I called in today to try to bundle my CID, VM, and text messages.
I am currently getting a 7$ and 8$ credit for my CID and VM and I am paying an additional 3$ for only 100 text messages. They said if I bundle this my credits go away. I want to get the 10$ value pack with CID, VM, and 2500 text messages. I said since I am getting 15$ credit can't i just apply that to the value pack. They said no.
Was it just my luck and should I just try calling retentions another day?

[patpritesh]

Is Rogers allowing no data plan now, or you did the "cancel right after ordering" thing?

no data plan.. its HUP I never had data plan and havent took it.

[patpritesh]

You were able to get an Iphone without data plan?

yes no data plan. just phone for $249

[densil_lopez]

^^^^ u never really ask for credits, its more of like u ask for this and that and request that it be ______ per month, and often they wont even tell u that its a credit

Here is a little summary of the types of credits they have at Rogers

FIRSTLY, the amount of credits you have CANNOT EXCEED the value of your voice plan.

However, feature credits do not count to this.

For instance,

If you have a 20 dollars voice plan, u can have:

Free Unlimited Incoming
Free Rogers to Rogers
Free Call Display

These are examples of FEATURE CREDITS

Other features dont have corresponding FEATURE credits, this is why they get a credit towards them. FOR INSTANCE, Unlimited Network Calling must be offset with a 10 dollar credit.

This is why some people are questioning "can i switch my free rogers to rogers for 1000 LD mins". The thing is that the rep will NOT be inclined to do that cause they would have to actually give you a MONTHLY CREDIT, and not just a feature credit.

thanks for the nice info here....i had 20 dollar voice plan which includes 250 minutes daytime and free evening(8 pm) and weekend .

voicemail is 7 dollars and monthly credit of 7
call display is 8 and monthly plan credit of 8
rogers to rogers for 5 and plan credit of 5
seperate plan credit 10 dollars...

i pay 5 dollar for early evening(6 pm) and 10 dollar for free incoming calls and 3 dollar for 100 text message...
i had 30 dollar for 6 gb dataplan..

recently i called retention to upgrade to iphone 3gs.. i got the price of 299 for 32 gb iphone.. but they are out of stock.. i asked to add another monthly plan credit...i was told by the csr that i maxed out my credit...:( my monthly plan credit can not me more than my plan.. they added me 100 long distance minutes for no charge... but is there anyway i can add some features without significantly changing my total monthly price.....:?:

any suggestions welcomed....

[HamsterGirl35]

Is it possible to ask for iphone without adding the data plan?
Do we have to go thru hoops to do that? I would assume they would want me to sign up data plan as soon as I do HUP for iphone??

Thanks,

yes no data plan. just phone for $249

[captawesom3]

Is it possible to ask for iphone without adding the data plan?
Do we have to go thru hoops to do that? I would assume they would want me to sign up data plan as soon as I do HUP for iphone??

Thanks,

well i remember reading a few pages back that rogers changed their policy.. you cant get a smartphone device without a data plan. so im going to assume that they're going to make you sign for a data plan.

[nitroblu]

getting the new iphone without a data plan would be useless too LOL, then u can't enjoy the safari browser that's all the rave!

[DamianC23]

Hey all,
I'm totally lost as to how monthly credits, feature credits work?
I'm looking at getting a 16gb iPhone with a data plan. I am two years into a three year contract and would like to upgrade. Right now I have a $40 voice plan (350+ 350 weekday mins / unlimited evening and weekend/ unlimited incoming calls / rogers to rogers) as well as the $20 value pack for 2500 text messages Caller ID and Voice Mail.
I wanted to keep my $40 voice plan but add on a data plan and a value pack. Would I have any room to get any credits or anything? I would not like to make my bill sky rocket because of this but I don't mind paying a few extra bucks. Who would I talk to to see if I could get something going, etc? Any recommendations on what I can do / should do? Maybe it's hopeless, but we can all dream for a better deal!!!

[CherryCola]

This is what they have offered me so far:

250 anytime min, Early unlimited evenings/weekends at 6pm
$35 Iphone data value plan (includes visual voicemail, caller ID, unlimited text/picture messaging, 500 Mb data)

= $40 + SAF + tax

Or:

250 anytime min, Early unlimited evenings/weekends at 6pm
$10 retention value pack (includes voicemail (no visual vm), caller ID, 2500 text messaging (but not picture messaging)
6 gig data

= $45 + SAF + tax

Is there anymore room to negotiate? Should I try to get rogers to rogers or unlimited incoming?

And which is the better deal? 6 gig data or 500 mb but with visual voicemail and MMS?

[ibear]

You can switch your value pack to the $35 iphone data value pack, then you get data, and it's only $15 more. And maybe you can manage to get some plan credit too.

Hey all,
I'm totally lost as to how monthly credits, feature credits work?
I'm looking at getting a 16gb iPhone with a data plan. I am two years into a three year contract and would like to upgrade. Right now I have a $40 voice plan (350+ 350 weekday mins / unlimited evening and weekend/ unlimited incoming calls / rogers to rogers) as well as the $20 value pack for 2500 text messages Caller ID and Voice Mail.
I wanted to keep my $40 voice plan but add on a data plan and a value pack. Would I have any room to get any credits or anything? I would not like to make my bill sky rocket because of this but I don't mind paying a few extra bucks. Who would I talk to to see if I could get something going, etc? Any recommendations on what I can do / should do? Maybe it's hopeless, but we can all dream for a better deal!!!

[samirziz]

Called the number this evening, guess what he offers.

1. 200 daytime min.
2. R2R
3. Unlimited evenings /weekends from 6pm.
4. 2500 text messages
5. 100 LD
6. Call display/ voicemail/ name display for a total of 40 dollars after taxes and Sys. Access Fee.

He says you its either one of the two. either you take unlimited incoming or R2R.

What a guy. says take your time, take as much time as you need. What you guys think, he crazy or something.?

[DamianC23]

Thanks iBear. I was hoping to get the $30 - 6GB data plan and the $15 iphone value pack with text, caller id, and visual voicemail. Is there any breathing room on that stuff along with my $40 voice plan which I'd like to keep. How do I find out if I have any credits?

You can switch your value pack to the $35 iphone data value pack, then you get data, and it's only $15 more. And maybe you can manage to get some plan credit too.

[rundmc2005]

I'd take the first quote any day of the week. I was offered the exact same plan for $55+SAF+tax and I've been with Rogers for 7 years.

Any suggestions on how to get the rep to budge? Best I've gotten so far is for them to give me the $5 credit I had originally, which is still $50+SAF+tax.



This is what they have offered me so far:

250 anytime min, Early unlimited evenings/weekends at 6pm
$35 Iphone data value plan (includes visual voicemail, caller ID, unlimited text/picture messaging, 500 Mb data)

= $40 + SAF + tax

Or:

250 anytime min, Early unlimited evenings/weekends at 6pm
$10 retention value pack (includes voicemail (no visual vm), caller ID, 2500 text messaging (but not picture messaging)
6 gig data

= $45 + SAF + tax

Is there anymore room to negotiate? Should I try to get rogers to rogers or unlimited incoming?

And which is the better deal? 6 gig data or 500 mb but with visual voicemail and MMS?

[DrXenon]

I can get the following for $27.45+tax including SAF and 911. I'm wondering if it's considered a good deal?

350 weekday minutes
evenings/weekends starting at 6:00
250 outgoing text messages
unlimited incoming text messages
voice mail
call display
free intra-company calling
10 cents Canadian long distance
15 cents American long distance

I've been on another plan for about a year.

What I'd really like is 500 MB of data for $15/month or so (I have an iPhone with no data plan at present)- is this possible to get if I threaten to quit (which wouldn't be much of a threat since I have 2 years remaining on my contract)?

[raymond33]

well i remember reading a few pages back that rogers changed their policy.. you cant get a smartphone device without a data plan. so im going to assume that they're going to make you sign for a data plan.

You can get the data plan now and cancel it for $100.

[tofuu]

Looking for a plan for both my dad & I, got offered this the first time (lady was a grouch and wouldn't budge):

$20/line
- 250 Daytime
- Caller ID
- Unlimited Evenings/weekends @ 8pm
- Unlimited Incoming calls

$30/line
- 250 Daytime
- Unlimited Evening/Weekends @ 6pm
- 2500 sent messages
- Caller ID/ 10 voice mail
- Unlimited Incoming Calls

called a second time and got a really friendly man that offered:

$15/line (dad not interested in text, lol)
- 350 Daytime
- Unlimited evening/weekends @ 8pm
- Caller ID
- Unlimited Incoming calls

$25
- 350 Daytime
- Unlimited evening/weekends @ 8pm
- Caller ID
- Unlimited Incoming calls
- Unlimited text

& put a note on HUP

[sneak_around]

Is it just me or is fido's retention plans better?

200 daytime mins
Unlimited evenings starting at 7pm
2500 txt
CID & VM
Unlimited Incoming
Fido 2 Fido
$25+tax No SAF

[Havo]

Is it just me or is fido's retention plans better?

200 daytime mins
Unlimited evenings starting at 7pm
2500 txt
CID & VM
Unlimited Incoming
Fido 2 Fido
$25+tax No SAF

About the same... some people have been getting this kind of plan for rogers for about $20+tax and SAF so its slightly cheaper but getting e/w at 6pm.

[HamsterGirl35]

Do you mean cancel the data plan (and back to voice plan only after getting iphone) and one will get penalty of $100?


You can get the data plan now and cancel it for $100.

[Havo]

Do you mean cancel the data plan (and back to voice plan only after getting iphone) and one will get penalty of $100?

yea... the ECF is a max of $100 for data so if u cancel the data early... you will be charged $100 but you can still keep the phone on a voice plan.

[Havo]

Called the number this evening, guess what he offers.

1. 200 daytime min.
2. R2R
3. Unlimited evenings /weekends from 6pm.
4. 2500 text messages
5. 100 LD
6. Call display/ voicemail/ name display for a total of 40 dollars after taxes and Sys. Access Fee.

He says you its either one of the two. either you take unlimited incoming or R2R.

What a guy. says take your time, take as much time as you need. What you guys think, he crazy or something.?

You can get this a lot cheaper... I would try again later.

[Big_Poppa_Pump]

I've been a long time reader, but first time poster in this thread. I'm running into some major difficulties in getting Rogers to budge.

I'm currently on $20 250 daytime minutes, free evening/weekends at 8PM and free Caller ID.

Now, when I call Rogers Retention (phone # on the 1st post) the best they could offer me is:

$20
250 minutes
Free early evenings/weekend at 6PM
Free Rogers to Rogers

I don't think they are even giving me free Caller ID anymore, even though my old plan includes this.

I've called like 10 times and that's the best they would offer me. I have 2 wireless accounts, home phone, cable, hispeed Internet, and that's the best they could do? I've been with them for over 10 years! I told them I had everything with Rogers, and I'm never late on payments, and they told me what they offered is fair, and that I should "check the market".

How are you guys getting these awesome retention plans? The reps keep on saying no to everything I ask. How are you guys getting them to agree to your demands? What's your angle when speaking with them? Also, do you guys reference the original case ID that the first rep gives you, or do you start fresh with each rep?

Ideally, I would like

$20
250 daytime minutes
evenings/weekends at 6PM
Voice Mail
Caller ID
Rogers to Rogers
some texting (because they are now charging for incoming)

Any advice? I'm tired of calling because they keep on saying no to everything! Talking to Rogers is so frustrating!

Thanks!

[db16]

I called today.

i have been with rogers for a year and are on a month to month plan. I mentioned switching to another carrier and he offered me this to stay:

200 anytime min
unlimited evening and weekends (8pm)
Caller ID
1000 texts

for $25...also involves signing up for a one year plan.

what do you think? i havent committed yet but the guy put this plan on my account for when i call next. should i look for more (voicemail, r2r or LD)?

[db16]

sorry to double post,

i am not locked into a contract but have been with rogers for only a year. what would be the best way to tackle the call? i am also interested in getting a new phone (i have a sony w580) but its not essential.

they guy mentioned that he put the deal he offered me (see my previous post) as a note on my account and gave me a reference number, should i give this to them next time or try for a new plan? btw i didnt get transferred to retentions.

i know the answers are probably in this thread somewhere, its just too big to read through.

thanks

[samj1]

I've been a long time reader, but first time poster in this thread. I'm running into some major difficulties in getting Rogers to budge.

I'm currently on $20 250 daytime minutes, free evening/weekends at 8PM and free Caller ID.

Now, when I call Rogers Retention (phone # on the 1st post) the best they could offer me is:

$20
250 minutes
Free early evenings/weekend at 6PM
Free Rogers to Rogers

I don't think they are even giving me free Caller ID anymore, even though my old plan includes this.

I've called like 10 times and that's the best they would offer me. I have 2 wireless accounts, home phone, cable, hispeed Internet, and that's the best they could do? I've been with them for over 10 years! I told them I had everything with Rogers, and I'm never late on payments, and they told me what they offered is fair, and that I should "check the market".

How are you guys getting these awesome retention plans? The reps keep on saying no to everything I ask. How are you guys getting them to agree to your demands? What's your angle when speaking with them? Also, do you guys reference the original case ID that the first rep gives you, or do you start fresh with each rep?

Ideally, I would like

$20
250 daytime minutes
evenings/weekends at 6PM
Voice Mail
Caller ID
Rogers to Rogers
some texting (because they are now charging for incoming)

Any advice? I'm tired of calling because they keep on saying no to everything! Talking to Rogers is so frustrating!

Thanks!

The first piece of advice I can give you is not to have "demands". I've been most successful when the rep seemingly comes up with the deals with less input from myself.

You need to have some sort of strategy though. You're unlikely to succeed just calling and saying "I want to pay less". Try mentioning a plan from Bell/Telus with the features you want at the price point you are willing to pay (make sure that it's reasonable). Or, if your current plan isn't meeting you needs, just say as much and see what they can do.

Since it seems you just want more features at a lower price I would go with the strategy of saying that you were offered a plan with XXX (the stuff you want) at $$$ from Bell and you're wondering if they have anything similar.

Ultimately it depends on the rep you get. I'd say 90% of you success depends on the rep and 10% on your negotiating and disposition on the phone.

[Havo]

I called today.

i have been with rogers for a year and are on a month to month plan. I mentioned switching to another carrier and he offered me this to stay:

200 anytime min
unlimited evening and weekends (8pm)
Caller ID
1000 texts

for $25...also involves signing up for a one year plan.

what do you think? i havent committed yet but the guy put this plan on my account for when i call next. should i look for more (voicemail, r2r or LD)?

If they're getting u to resign, I would definately try to get more.

[DarkPaladin56]

I just called retentions and the rep said to HUP to the Iphone 3G 8GB would be $299 with a 3-yr-plan and a data plan... And my current phone's 3 year contract is expired. It should be $99 shouldn't it? I asked the rep and he said no, it's $299, which is strange from the other reps that I got a few days ago.

[litebrite]

I just called retentions and the rep said to HUP to the Iphone 3G 8GB would be $299 with a 3-yr-plan and a data plan... And my current phone's 3 year contract is expired. It should be $99 shouldn't it? I asked the rep and he said no, it's $299, which is strange from the other reps that I got a few days ago.

wow if you're off contract already you can definitely negotiate a decent plan.

try looking in the telus or fido retention threads and pull a deal from there and tell retentions that's what the competitors are offering you...

[miorya]

upgraded my plan yesterday, they added voicemail, 100 long distance min and 500 text msgs to my original plan. So now my plan is as follows:

250 daytime mins
unlimited weekend/after 6pm
R2R
voicemail
100 long distance mins
500 text msgs
call display / name display


for $15 a month, not too bad I guess

[murdoc2k]

upgraded my plan yesterday, they added voicemail, 100 long distance min and 500 text msgs to my original plan. So now my plan is as follows:

250 daytime mins
unlimited weekend/after 6pm
R2R
voicemail
100 long distance mins
500 text msgs
call display / name display


for $15 a month, not too bad I guess

How much per a month were you paying before?

My mom is on a $15/mo plan for 10 years (never renewed her plan) and when she called for retentions they offered:

50 text msg
100 weekday mins
1000 weeknights starting 6pm and weekends
CID
Call Forwarding

which seems pretty cold to me =(

[kamikaze4511]

hi all,

originally had

250 mins + 25 bonus mins = $20/month
unlimited evenings/weekends from 8 PM = $0
Rogers to Rogers = $5 - $5 credit = $0
Caller ID = $5 - $5 credit = $0

called for a hardware upgrade iPhone 3GS 32 GB for $299 + $35 activation
- $15 for 3 months to offset activation fee = -$10 overall
+ $25/month for 500 mb data plan
+ 500 text messages/unlimited receiving = $5 - $5 credit
3 year contract extension

called and cancelled iPhone + data plan
text messages and $5 credit left on as a result...

called back and renegotiated

now:
250 mins + 25 bonus, unlimited evenings/weekend at 8 PM = $20/month
Rogers to Rogers = $5 - $5 credit = $0
iPhone value pack with Call display, unlimited text/picture, visual voicemail, WhoCalled, 500 mb data = $35 - $10 credit = $25

$6.95 system access fee
$0.50 911 access fee
13% taxes
= $59.27/month

iPhone upgrade is still $299 for the 3GS 32 GB, 3 year contract extension

gained unlimited text/picture and visual voicemail for free compared to my previous post. Now if I had early evenings, long distance, and/or incoming I would be set... ah well... I'm happy with data now...

[miorya]

How much per a month were you paying before?

My mom is on a $15/mo plan for 10 years (never renewed her plan) and when she called for retentions they offered:

50 text msg
100 weekday mins
1000 weeknights starting 6pm and weekends
CID
Call Forwarding

which seems pretty cold to me =(


I paid 15 a month before as well

[mtheory]

hi all,

originally had

250 mins + 25 bonus mins = $20/month
unlimited evenings/weekends from 8 PM = $0
Rogers to Rogers = $5 - $5 credit = $0
Caller ID = $5 - $5 credit = $0

called for a hardware upgrade iPhone 3GS 32 GB for $299 + $35 activation
- $15 for 3 months to offset activation fee = -$10 overall
+ $25/month for 500 mb data plan
+ 500 text messages/unlimited receiving = $5 - $5 credit
3 year contract extension

called and cancelled iPhone + data plan
text messages and $5 credit left on as a result...

called back and renegotiated

now:
250 mins + 25 bonus, unlimited evenings/weekend at 8 PM = $20/month
Rogers to Rogers = $5 - $5 credit = $0
iPhone value pack with Call display, unlimited text/picture, visual voicemail, WhoCalled, 500 mb data = $35 - $10 credit = $25

$6.95 system access fee
$0.50 911 access fee
13% taxes
= $59.27/month

iPhone upgrade is still $299 for the 3GS 32 GB, 3 year contract extension

gained unlimited text/picture and visual voicemail for free compared to my previous post. Now if I had early evenings, long distance, and/or incoming I would be set... ah well... I'm happy with data now...

That's epic!

Do you have an interaction ID or your number, or anything like that so I can call in and reference it? I've been trying for more than a week to get a $10 discount with the $35 package, but they won't budge on it! :evil:

[tgw]

Just a question. Does the R2R feature mean that you can only call other rogers users within the same calling area (local) or you can call anybody anywhere in Canada that is on the rogers network. Same question with unlimited incoming. Do you have to be in your local area to receive unlimited incoming? If I am outside my calling area and i get an incoming call, I will be charged for it. Many thanks RFD users..

[formicae]

After a couple of really bad calls, I called back this morning and got a wonderful lady who gave me, along with my hardware upgrade:

250 daytime
unlimited 6pm e/w
CID, EVM, WhoCalled (which sucks but luckily they can disable it)
500mb data
unlimited text, picture/video messaging (might have been 2500 -- same deal to me, really)

for $52-and-change, all-in. Not the best I've seen, but I'm quite happy. The bad reps do Rogers a disservice, because they actually drove me to check out the competition more seriously. After I talked to the nice rep, I felt a lot more okay with giving them my money for the next three years.

[mattt33]

Just a question. Does the R2R feature mean that you can only call other rogers users within the same calling area (local) or you can call anybody anywhere in Canada that is on the rogers network. Same question with unlimited incoming. Do you have to be in your local area to receive unlimited incoming? If I am outside my calling area and i get an incoming call, I will be charged for it. Many thanks RFD users..

R2R's only local, and yes you must be in your local area for the unlimited incoming feature to work.

[roxtc]

So I went through retentions and had a nice gentleman to talk to. I told him my situation (2+ years through my contract and a Rogers customer for 10+ years), so I'm sure it helped. I told him honestly I wasn't planning to switch but I was a little jealous of some of Bell's offerings.

He offered me:

iPhone 3GS 16GB @ 199

250 Daytime + Additional 100 Bonus
Evenings @ 6PM and Weekends
1000 Canadian LD
R2R
500 MB iPhone value pack (CID, EVM, U/L SMS, MMS)

Came to just under $60.


Do you think I can call back and do better? I see some people got a 50 dollar rebate with the iPhone 3GS. The plan is pretty good but I think I'd rather go for a 30 for 6GB with the Retentions Value Pack for 5 dollars extra. Also saw some people had Unlimited Incoming and and more minutes for the same price or same features with SAF credit.

(Not trying to be greedy but I think the morality issue should have been resolved for all those coming in and comparing deals, we're just trying to get the most for our money's worth right? Nothing wrong with that, especially when you're poor like me!)

[kamikaze4511]

That's epic!

Do you have an interaction ID or your number, or anything like that so I can call in and reference it? I've been trying for more than a week to get a $10 discount with the $35 package, but they won't budge on it! :evil:

I called in a couple of times until a nice guy gave me the discount. On 2 separate occasions a bitter female rep would not give in. I notified them on each occasion that I had credits for text messaging and caller ID. Each time they would state that I would lose the credits if I signed up for the value pack. It wasn't until the 3rd crack that I finally was able to get the $10 credit to offset previous deals. You can also say to them that each credit received previously was due to your continued loyalty to Rogers with contract extensions in the past.

[ahsalloum]

I signed up for a new 3 year contract a couple of months ago. My bill a couple of days ago was $5 more expensive than normal, so I called and it turns out one of the credits I'm supposed to get is not there. Told them that's what I agreed upon when I extended my contract, they said they don't see anything in the notes. I confirmed my plan with 3 Rogers' reps and 2 or 3 times with each one. This is pure bullcrap. I spoke to a moron rep who wouldn't budge, and went on an endless loop saying "not in the notes, never happened!" WTF?!! What can I do in this case? :(

[captawesom3]

call back and find a different rep and talk to them about it. when i renewed my contract i was told that i would get early evening calling,and when i checked my bill a month later.. it wasn't there so i called in and told one of the reps and they changed it and credited me for it.. so just call back in and speak to a different rep that isn't and idiot.

[watungga]

I signed up for a new 3 year contract a couple of months ago. My bill a couple of days ago was $5 more expensive than normal, so I called and it turns out one of the credits I'm supposed to get is not there. Told them that's what I agreed upon when I extended my contract, they said they don't see anything in the notes. I confirmed my plan with 3 Rogers' reps and 2 or 3 times with each one. This is pure bullcrap. I spoke to a moron rep who wouldn't budge, and went on an endless loop saying "not in the notes, never happened!" WTF?!! What can I do in this case? :(

Drop it. Cancel the plan for their breach of contract. I presume, there was a recording being made, if they have phone conversation as basis for initiating contract. As such, your allegation may be recorded, if its true, they should have honored it.

[peter_ross]

What do you guys think?

. 1-year contract
. 150 min daytime
. Call ID + vmail
. 6pm evening/wkend 1000 min
. text out 1000, unlimited in
. SAF + 911 included
. $27.25 + tax = $30.79

or

. 1-year contract
. 200 min daytime
. Call ID + vmail
. 6pm evening/wkend unlimited
. text out 1000, unlimited in
. SAF + 911 included
. $30.45 + tax = $34.41

[ibear]

nobody is getting the $50 rebate, it's not applicable to the iPhone.

So I went through retentions and had a nice gentleman to talk to. I told him my situation (2+ years through my contract and a Rogers customer for 10+ years), so I'm sure it helped. I told him honestly I wasn't planning to switch but I was a little jealous of some of Bell's offerings.

He offered me:

iPhone 3GS 16GB @ 199

250 Daytime + Additional 100 Bonus
Evenings @ 6PM and Weekends
1000 Canadian LD
R2R
500 MB iPhone value pack (CID, EVM, U/L SMS, MMS)

Came to just under $60.


Do you think I can call back and do better? I see some people got a 50 dollar rebate with the iPhone 3GS. The plan is pretty good but I think I'd rather go for a 30 for 6GB with the Retentions Value Pack for 5 dollars extra. Also saw some people had Unlimited Incoming and and more minutes for the same price or same features with SAF credit.

(Not trying to be greedy but I think the morality issue should have been resolved for all those coming in and comparing deals, we're just trying to get the most for our money's worth right? Nothing wrong with that, especially when you're poor like me!)

[murdoc2k]

hi all,

originally had

250 mins + 25 bonus mins = $20/month
unlimited evenings/weekends from 8 PM = $0
Rogers to Rogers = $5 - $5 credit = $0
Caller ID = $5 - $5 credit = $0

called for a hardware upgrade iPhone 3GS 32 GB for $299 + $35 activation
- $15 for 3 months to offset activation fee = -$10 overall
+ $25/month for 500 mb data plan
+ 500 text messages/unlimited receiving = $5 - $5 credit
3 year contract extension

called and cancelled iPhone + data plan
text messages and $5 credit left on as a result...

called back and renegotiated

now:
250 mins + 25 bonus, unlimited evenings/weekend at 8 PM = $20/month
Rogers to Rogers = $5 - $5 credit = $0
iPhone value pack with Call display, unlimited text/picture, visual voicemail, WhoCalled, 500 mb data = $35 - $10 credit = $25

$6.95 system access fee
$0.50 911 access fee
13% taxes
= $59.27/month

iPhone upgrade is still $299 for the 3GS 32 GB, 3 year contract extension

gained unlimited text/picture and visual voicemail for free compared to my previous post. Now if I had early evenings, long distance, and/or incoming I would be set... ah well... I'm happy with data now

won't you be subjected to the cancellation fees if they did let you go through with the initial cancellations?? It seems like there's high risk involved when you made that move :confused:

[roxtc]

iPhone 3GS 16GB @ 199

250 Daytime + Additional 100 Bonus
Evenings @ 6PM and Weekends
1000 Canadian LD
R2R
500 MB iPhone value pack (CID, EVM, U/L SMS, MMS)

Came to just under $60.

Had a pretty bad rep, but I hate these calls especially since I had no more leverage just beginning my 3 year contract. I told her a friend (yes all RFDers are my friends) negotiated at the same time I did and received much more. I told her I was a bit unhappy that I was not offered the $30/6gig plan as I would've taken it at the time.

She was pretty unresponsive and didn't show any empathy or understanding. Just told me to take what I have because I got a good deal. I told her to start with the data plan and she told me she could give me the $30/6gig with the $10 Retention Value Pack but she wouldn't budge at giving me any further discount or features. Got some extra minutes and swapped the evenings to 8PM to offset the $5 difference.

This is what I'm at now

500 Minutes
Evenings @ 8PM + Weekends
1000 Canadian LD
R2R
6 GB Data
CID
VM
2500 TXT

for 59.27 all in.

Going to try calling in at August and ask for the Student Early Evening Option discount.

[DamianC23]

What's the $10 Retention Value Pack?

PS. I got offered:
$30 / month
350 weekday minutes
Unlimited Evenings and Weekends
Unlimited Incoming
Unlimited R2R

What does everyone think?

I have a $40 voice plan now and I have a $20 communications pack now. I was looking at swapping to the $30 plan and adding a $30 6GB plan and $15 iPhone Value pack. But, I'm trying to get a $5 credit from somewhere so I don't have to pay over $20 more for my bill a month!

[captawesom3]

What's the $10 Retention Value Pack?

PS. I got offered:
$30 / month
350 weekday minutes
Unlimited Evenings and Weekends
Unlimited Incoming
Unlimited R2R

What does everyone think?

I have a $40 voice plan now and I have a $20 communications pack now. I was looking at swapping to the $30 plan and adding a $30 6GB plan and $15 iPhone Value pack. But, I'm trying to get a $5 credit from somewhere so I don't have to pay over $20 more for my bill a month!

as i remmeber the $10 retention pack is 2500 texts, caller id, vm. and one more thing but i cant remember

[Havo]

What's the $10 Retention Value Pack?

PS. I got offered:
$30 / month
350 weekday minutes
Unlimited Evenings and Weekends
Unlimited Incoming
Unlimited R2R

What does everyone think?

I have a $40 voice plan now and I have a $20 communications pack now. I was looking at swapping to the $30 plan and adding a $30 6GB plan and $15 iPhone Value pack. But, I'm trying to get a $5 credit from somewhere so I don't have to pay over $20 more for my bill a month!

Retentions pack = CID, VM and 2500 text

[samirziz]

So i called in today, and a lady picked up, she says you were offered a deal with rogers on the 2nd of July. now i cant offer you anything better than that.and if you need to cancel we'll need a 30 day cancel policy. what an idiot.
I guess i have to wait a few weeks before i make a call again eh?

What do you guys think? here's the deal i want:

250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

Its not fair that some reps are so nice they'll give you anything, others are complete morons.!

[can't get 'nough dealz]

OK guys, the customer relations department was created to handle those who want to cancel, and who are actually in the position to cancel their services. THEREFORE, to those who dont get deals and they are still on their contract, the please be a little understanding that Rogers has NO obligation to help you out.

If the odd rep decides to help you out, then good for you. But those reps who stand their ground,, they are acting on the best interest of Rogers.

Now, this is Redflagdeals and I'm all for getting good deals. My advice is that if you dont get a good rep, or should i say, a generous rep, then call back again.

[samirziz]

thanks can't get nough dealz., I appreciate the advice, sometimes i get mad unnecessarily. i dont know why. o well. i'll try again monday evening. thanks!

[roxtc]

OK guys, the customer relations department was created to handle those who want to cancel, and who are actually in the position to cancel their services. THEREFORE, to those who dont get deals and they are still on their contract, the please be a little understanding that Rogers has NO obligation to help you out.

If the odd rep decides to help you out, then good for you. But those reps who stand their ground,, they are acting on the best interest of Rogers.

Now, this is Redflagdeals and I'm all for getting good deals. My advice is that if you dont get a good rep, or should i say, a generous rep, then call back again.

Agreed. Just one thing, if you call too many times, they may throw a star on your account and you'll have a rough time getting anything in the future so make sure you consider what you're bugging them for and if its worth the risk and most importantly your time.

[samm]

I currently have a $15 retention plan, which includes:
250min, UL after 5pm and weekends, local R2R, 100LD, CD, 2500 text.

I want to add the cheapest BB messaging plan. I checked the rogers site, I like the $25 BB plan, but I want to see if retentions has anything better. Anyone know what is the cheapest BB plan that retention has to offer?

[can't get 'nough dealz]

So i called in today, and a lady picked up, she says you were offered a deal with rogers on the 2nd of July. now i cant offer you anything better than that.and if you need to cancel we'll need a 30 day cancel policy. what an idiot.
I guess i have to wait a few weeks before i make a call again eh?

What do you guys think? here's the deal i want:

250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

Its not fair that some reps are so nice they'll give you anything, others are complete morons.!

it sounds like you have an amazing plan.

The only problem is that your already pushing the amount of credits.

Is there anything specific did you want included for free?, or did u just want it to be cheaper.?

[bunnyfoo]

nobody is getting the $50 rebate, it's not applicable to the iPhone.

One of the reps I spoke to said she couldn't give me a 3GS for $199 but at $249 less the $50 rebate, it would come up to $199. I'm pretty sure I heard rebate but maybe she meant an account credit.

Good to know about that rebate eligibility in any case :)

[peter_ross]

I currently have a $15 retention plan, which includes:
250min, UL after 5pm and weekends, local R2R, 100LD, CD, 2500 text.


That's nice. No vmail? How about SAF and 911?

[DamianC23]

Is it Visual Voice Mail? Enhanced Voicemail, etc.?

as i remmeber the $10 retention pack is 2500 texts, caller id, vm. and one more thing but i cant remember

[samirziz]

actually what i meant was i wanted that deal, i dont have it yet but i think i called too many times, seems a lady picks up everytime i called. my contract is up as of may 8th, and i have an unlocked iphone, but if i tell her that she'll take off everything. here's my current plan

100 weekday
1000 weekends
125 text
R2R
call display/ vm/cid
i am paying around 45 dollars a month. kinda hurts though. cause i see people getting much better bargains. i m just unlucky. or i am not good at negotiationss

[samm]

That's nice. No vmail? How about SAF and 911?

Thats the problem, I want to add a BB plan that also has VM. The total is $15+SAF+911+tax.

[mtheory]

I called in a couple of times until a nice guy gave me the discount. On 2 separate occasions a bitter female rep would not give in. I notified them on each occasion that I had credits for text messaging and caller ID. Each time they would state that I would lose the credits if I signed up for the value pack. It wasn't until the 3rd crack that I finally was able to get the $10 credit to offset previous deals. You can also say to them that each credit received previously was due to your continued loyalty to Rogers with contract extensions in the past.

Thanks! I'll give that a try this week...it's the final piece of my iPhone HUP! They're not getting 3 years outta me without some sort of compromise... :cheesygri

[lookingforstufffff]

An update for the rebate form, I got my Bold in April (obvious it isn't applicable but nothing to lose trying!) and did not get the -$50 MIR applied to any of my bills since then (2 bills so far) so it looks like a no go for the Bold.

[mcg]

I currently have a $15 retention plan, which includes:
250min, UL after 5pm and weekends, local R2R, 100LD, CD, 2500 text.

I want to add the cheapest BB messaging plan. I checked the rogers site, I like the $25 BB plan, but I want to see if retentions has anything better. Anyone know what is the cheapest BB plan that retention has to offer?

sam, you got a blackberry now?

Hmm I would say call in and try to get the $25 pack partially credited... as far as I know retentions doesn't have any special data / combo value pack plans other than the ones offered on the site.

They do have a special $10 VP with CID, VM and 2500 texts though

[michaelyi]

Had a pretty bad rep, but I hate these calls especially since I had no more leverage just beginning my 3 year contract. I told her a friend (yes all RFDers are my friends) negotiated at the same time I did and received much more. I told her I was a bit unhappy that I was not offered the $30/6gig plan as I would've taken it at the time.

She was pretty unresponsive and didn't show any empathy or understanding. Just told me to take what I have because I got a good deal. I told her to start with the data plan and she told me she could give me the $30/6gig with the $10 Retention Value Pack but she wouldn't budge at giving me any further discount or features. Got some extra minutes and swapped the evenings to 8PM to offset the $5 difference.

This is what I'm at now

500 Minutes
Evenings @ 8PM + Weekends
1000 Canadian LD
R2R
6 GB Data
CID
VM
2500 TXT

for 59.27 all in.

Going to try calling in at August and ask for the Student Early Evening Option discount.

How many extra minutes you got? did you sign a new contract for this?

[samm]

sam, you got a blackberry now?

Hmm I would say call in and try to get the $25 pack partially credited... as far as I know retentions doesn't have any special data / combo value pack plans other than the ones offered on the site.

They do have a special $10 VP with CID, VM and 2500 texts though

Thanks alot mcg!

Hopefully I can get (atleast) $10 credit off the $25 BB plan, then my monthly rate will still be $20. I'm planning on getting a BB once the Onyx comes out. Then hopefully the Javelin/Bold will go down in price.

[shopper-X]

An update for the rebate form, I got my Bold in April (obvious it isn't applicable but nothing to lose trying!) and did not get the -$50 MIR applied to any of my bills since then (2 bills so far) so it looks like a no go for the Bold.

Who said it was not good on the Bold? I got mine and the other person I know who HUP'd to a Bold got theirs.
You are not eligible if you have a Corporately paid account, HUP to an iPhone, or agreed to a less then 2 year contract.

If you still think you should have received it, then call 1 877 764-3772 and get the reason why they denied it.


MANUFACTURER’S REBATE OFFER

Eligibility criteria to receive the $50 credit on your cellular account:
1. You must have upgraded your hardware via the Hardware Upgrade Program.
2. Subscribe to a two- or three-year term.
Note: Corporately paid customers are not eligible for the rebate.

Coupon inquiries to be directed to: 1 877 764-3772. Please allow up to 8 weeks for this credit to appear on your account.

Instructions: Mail this original voucher with a copy of an original proof of purchase postmarked within 60 days of purchase to receive the credit on your cellular account.

Not redeemable for cash.

Area Code and Cellular Number -
(MUST be completed to receive credit)

Mail to: Rogers Wireless
P.O. Box 100
Saint John, NB
E2L 3X1

This offer cannot be combined with the Apple iPhone® 3G or any other offer. ™Trademarks used under license. © 2008.

[MobileMuck]

So i called in today, and a lady picked up, she says you were offered a deal with rogers on the 2nd of July. now i cant offer you anything better than that.and if you need to cancel we'll need a 30 day cancel policy. what an idiot.
I guess i have to wait a few weeks before i make a call again eh?

What do you guys think? here's the deal i want:

250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

Its not fair that some reps are so nice they'll give you anything, others are complete morons.!

Doing the math on your dream plan here I'd have to say that you're pretty much out of your mind if you think this is doable. Think about it:

250 mins - $20
6pm - $5
R2R - $5
Incoming - $10
Value Pack (data, texts and the other "demands") - $35
SAF/911 - $7.45

That's $82.45 pre-discounts, pre-tax. You want something around $41 pre-tax in Alberta to get to your target. That's some $41+ in discounts, not $23. In fact it's a 50% discount you think you should be entitled to! From where you are currently in your plan you're really not going to get close to that. Little wonder why they don't want to talk to you with this as your goal given your current plan.

Step 1 to getting a decent plan - have a reasonable goal. Right now you're nowhere near that. Most people with large credit amounts didn't get them in one fell swoop. It's a process where you improve your plan bit by bit over time.

[JamieO]

Was reading this thread and decided to try out retentions for myself. The first 2 CRs were not too helpful but I got a nice CR on my third try. She offered me:

350 Weekday Min
Unlimited Evening/Weekend at 6pm
R2R
CD/VM
2500 txt
100 LD

All for 32.45 with SAF and 911 included (before taxes tho).

This deal is pretty good for me but I was wondering about the free unlimited evening at 6 for students. Basically I want that for free since I'm a student which will reduce my bill by $5. But she told me that she has no idea what the student deals will be this year and that I could get the plan and call back later after the student deals have been released to see if they can do anything for me.

So I was wondering if I should take the deal and do what she suggested or wait a month, until the student deals are released and then bargain again. I don't want to be locked in for a new three year contract and have no leverage when I bargain for the free unlimited after 6. Any advice would be appreciated

[tamilclaus]

Was reading this thread and decided to try out retentions for myself. The first 2 CRs were not too helpful but I got a nice CR on my third try. She offered me:

350 Weekday Min
Unlimited Evening/Weekend at 6pm
R2R
CD/VM
2500 txt
100 LD

All for 32.45 with SAF and 911 included (before taxes tho).


Called in today, this was the 5th time calling,

I got pretty much the same plan as above, I renewed 3 lines, they offered:

350 daytime
Unlimited E/W 5pm
CID/VM
2500 Text
R2R
Unlimited incoming (for one line)

For 108.54 total, works out to $36 a line SAF and taxes included.

I had:

100 daytime
1000 evening/weekend
unlimited incoming
CID/VM
125 text

Came up to $46 a line.

Plus the CSR give me two free samsung phones for going on 2 year contract. He said the phones were generally for a 3 year contract but since I've a customer for 10 years, he gave it to me.

I am a bit cautious because I have been hearing rumors that T-Mobile may enter the Canadian this soon future (maybe even this fall) but cannot confirm this.

[Tainger]

Called in today, this was the 5th time calling,

I got pretty much the same plan as above, I renewed 3 lines, they offered:

350 daytime
Unlimited E/W 5pm
CID/VM
2500 Text
R2R
Unlimited incoming (for one line)

For 108.54 total, works out to $36 a line SAF and taxes included.

I had:

100 daytime
1000 evening/weekend
unlimited incoming
CID/VM
125 text

Came up to $46 a line.

Plus the CSR give me two free samsung phones for going on 2 year contract. He said the phones were generally for a 3 year contract but since I've a customer for 10 years, he gave it to me.

I am a bit cautious because I have been hearing rumors that T-Mobile may enter the Canadian this soon future (maybe even this fall) but cannot confirm this.

mmmm havent heard of t mobile comming but i know globalive is suppose to come the beginning of next year which is why im waiting to get a celly @_@ suppose to destroy the other carriers

[coconut_head]

Called in today and got the following offer:

300 Daytime minutes w/ unlimited evenings and weekends
Early Evenings @ 6
CID/VM/2500 text messages
100 Canadian Long Distance Minutes
500MB Data

$45 + SAF + 911

$299 32GB iPhone 3GS

Probably not the best plan around, but it satisfy my needs for both voice and data usage.

[DamianC23]

Got this deal:

$25 / month:

350 weekday minutes
Unlimited Evenings / Weekends from 6pm
Unlimited incoming
Unlimited Rogers 2 Rogers

Plus $10 retention pack:
CID / VM
2500 text messages

included with my 6gb data plan it will be $65 / month + SAF + 911 + taxes.

I pay $60 + SAF + 911 + taxes now for:
725 weekday minutes
Unlimited Evenings + Weekends from 9pm
incoming
Rogers + rogers
CID
VM
2500 texts.


Do you guys think it would be a good deal for me to switch>>

[surfguy17]

Got this deal:

$25 / month:

350 weekday minutes
Unlimited Evenings / Weekends from 6pm
Unlimited incoming
Unlimited Rogers 2 Rogers

Plus $10 retention pack:
CID / VM
2500 text messages

included with my 6gb data plan it will be $65 / month + SAF + 911 + taxes.

I pay $60 + SAF + 911 + taxes now for:
725 weekday minutes
Unlimited Evenings + Weekends from 9pm
incoming
Rogers + rogers
CID
VM
2500 texts.


Do you guys think it would be a good deal for me to switch>>


well it depends do u use all 725 mins. would 350 be enough for u.

[bubble.tea]

...
You are not eligible if you have a Corporately paid account,...

Doesn't have to be corp. reimbursed., even if you have ANY msd on an account-it will be ineligible. Simple avoidance., REMOVE the msd. :D.

[tamil]

Has any successfully waive out there admin fee on the iphone 3gs and how much do you guys pay for 16gb 3gs.

[Superfly]

Has any successfully waive out there admin fee on the iphone 3gs and how much do you guys pay for 16gb 3gs.

Yep and $199 for the 16 gig iPhone 3GS. Got it from Apple store.

[Havo]

Has any successfully waive out there admin fee on the iphone 3gs and how much do you guys pay for 16gb 3gs.

I got the admin fee waived and got the phone for $199.

[thetenken]

Has any successfully waive out there admin fee on the iphone 3gs and how much do you guys pay for 16gb 3gs.

Tier 5 has no admin fees and I was offered -$25 regular contract price for whichever I chose

[peter_ross]

Got this deal:

$25 / month:

350 weekday minutes
Unlimited Evenings / Weekends from 6pm
Unlimited incoming
Unlimited Rogers 2 Rogers

Plus $10 retention pack:
CID / VM
2500 text messages


So, you need to pay $35 with all the above feature, plus SAF + 911 + tax. Doesn't sound too sweet to me. I think there're better deals out there.

[lhsonic]

Sorry guys, I have nothing to contribute to this except to say that I just LOLed reading:


So i called in today, and a lady picked up, she says you were offered a deal with rogers on the 2nd of July. now i cant offer you anything better than that.and if you need to cancel we'll need a 30 day cancel policy. what an idiot.
I guess i have to wait a few weeks before i make a call again eh?

What do you guys think? here's the deal i want:

250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

Its not fair that some reps are so nice they'll give you anything, others are complete morons.!

[monit88]

I am 9 months into my contract. I wish to upgrade to Iphone 3GS.

I currently have:

$25 MY5 Local
11 Value Pack.

Total bill: $48 with taxes,SAF, 911.

I dont have any data plan, so I was thinking if I do upgrade to the Iphone 3GS with data and then cancel data after a day or so (I know I pay $100 ecf and 1 month fees). Do you think retention will give me any kind of deal? I have been going over my minutes by $40 - $50 bucks for the last 3 months.

Basically, I want 200 daytime minutes, my5(prefer) or unlimited incoming, cid,vm, txt msgs and 500MB for $60 with taxes, SAF,911.

Any certain strategy I need to take?

Thanks

[mcg]

@samirziz

The plan you are asking can only be done if you have either extreme luck with reps or plenty of tenure with Rogers. The stuff you listed I had, but I did not have the 6pm option or R2R included. The cost was around $40 all in, but to get it that low, you'll probably need to push for an SAF credit.

Haven't done any changes to my plan recently except phone in for the 6GB since now that 500MB plans aren't eligible for tethering.

The plan I am using is now -

250 minutes, E/W 8pm
Incoming option
Call Forwarding option
$10 Retention VP
BB Svc 6GB

As for the discounts, comes with a $15 MPC and $10 Incoming credit, along with an SAF credit and 10% bundle discount. Totals around $47.50 if my math is right :S

Like always, retentions is the luck of the draw... need the right rep first. Then you can go on explaining your needs. Usually I present my case and ask them for their opinion and what they can do to help with my situation. I tried the plan-matching routine in the past but it never worked... being honest about what I wanted and giving good reasons why got me somewhere at least, lol.

[samirziz]

Guys, thank you for your advices, the dream plan i had actually copied it from someone on this site who got that plan by calling rogers relations.

here is the copy :

Just called in for my brother, got him
250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

User : captawesom3

I will read some more on this thread and find out what works and what doesnt work. thanks everyone.

[fireman]

I've been following this thread on and off since I got my iPhone 3G last November. I have been wanting to call retention to change a few things on my plan after they promised me it would cost me 20$ + SAF + tax (31$ all included) and I always end up paying 36$ all included. But now that I see that a data plan is almost mandatory for the iPhone so I'm afraid that if I call, they will force me to buy a data plan and since I don't want the 500 MB (not enough mb) one and think the 6 GB is too expensive. What am I suppose to do ?

Will retention force me to buy a data plan ? If so, how do I go about getting the 6 GB for less than 30$/month ?

[Havo]

I've been following this thread on and off since I got my iPhone 3G last November. I have been wanting to call retention to change a few things on my plan after they promised me it would cost me 20$ + SAF + tax (31$ all included) and I always end up paying 36$ all included. But now that I see that a data plan is almost mandatory for the iPhone so I'm afraid that if I call, they will force me to buy a data plan and since I don't want the 500 MB (not enough mb) one and think the 6 GB is too expensive. What am I suppose to do ?

Will retention force me to buy a data plan ? If so, how do I go about getting the 6 GB for less than 30$/month ?

Bundling may be the other way... they don't really offer discounts for data. They only offer feature credits/monthly plan credits. 500mb is $25 and 6gb is $30 so you're better off getting the 6gb unless 500mb is enough for you. The reps tell me that most people don't even come close to using up 500mb so 6gb is overkill for most people but for $5 more I think its a good bet since you prob won't be hit with overages. Just get a cheaper voice plan and see how many credits they can stack on that to reduce the price of your monthly bill.

[monit88]

I am 9 months into my contract. I wish to upgrade to Iphone 3GS.

I currently have:

$25 MY5 Local
11 Value Pack.

Total bill: $48 with taxes,SAF, 911.

I dont have any data plan, so I was thinking if I do upgrade to the Iphone 3GS with data and then cancel data after a day or so (I know I pay $100 ecf and 1 month fees). Do you think retention will give me any kind of deal? I have been going over my minutes by $40 - $50 bucks for the last 3 months.

Basically, I want 200 daytime minutes, my5(prefer) or unlimited incoming, cid,vm, txt msgs and 500MB for $60 with taxes, SAF,911.

Any certain strategy I need to take?

Thanks

Do you guyes have any suggestions, on how I can approach them? What are my chance of actually getting any kind of a retetion deal?

[captawesom3]

Guys, thank you for your advices, the dream plan i had actually copied it from someone on this site who got that plan by calling rogers relations.

here is the copy :

Just called in for my brother, got him
250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

User : captawesom3

I will read some more on this thread and find out what works and what doesnt work. thanks everyone.

i actually did get that, but i accidentally wrote down the rogers 2 rogers and unlimited incoming by accident, because that same day i had my friends plan done too. so my head was all mixed up with a bunch of plans and add ons going.. i got my brother all of that but without the R2R and Incoming.

[doobgear]

How did you get that deal? Did you have to tell them this is what I want? or did you say I have a friend who wants to get an iphone?

I am trying to get my girlfriend an iphone plan but when I call and speak to CS they just give me regular prices. How can I get her the same SWEET deal you got your brother? She is currently with telus and has no contract.

P.S. I hope your brother appreciates all the money you saved him and the sweet deal many people want!

[captawesom3]

i just told her that im planning on cancelling because telus is giving me an incredible offer for $35.. and they matched it and gave it to me for the same price.. she basically did the blackberry plan. and credited me the caller id, and the early evening, and took 10 dollars off the plan.

[vicrm]

I've been a long time Roger's client since the 90s. I have a BB Pearl almost 2yrs of a 3yr contract. Previous to that I had a different blackberry in 2005-07. I pay about $68 per ms after cutting back on services from bills of nearly $100 per ms. I called about the new iPhone 3G S and was told the earliest I can upgrade is July 31 on the 2nd anniv of my contract.

I am tempted by an iPhone but I don't plan on going crazy with the Data plan - 500MB is plenty probably since I can use wi-fi at home.

I was told if I wanted to upgrade from Blackberry to a diff (non iPhone) I could do it any time but if I wanted the iPhone I had to wait until the next anniversary. That doesn't seem right. The plans for Blackberry and iPhones are different (or so I was told).

Seems to me Roger's owes me. When I called recently about the iPhone the lady realized I had been snowed since last upgrade and was subject to overages after a few short blackberry emails. That is ridiculous considering I never web browse on my Blackberry Pearl because it's so aggravating. She rearranged my plan so I'd get more for my $.

Do I have a good case for calling the retentions dept instead of a regular rep.

Is upgrading better by phone and then receiving my phone in the mail rather than go in person ?

(If I could, I'd switch to fido where I wouldn't have to pay the monthy $6.95)
Thanks.

[murdoc2k]

How did you get that deal? Did you have to tell them this is what I want? or did you say I have a friend who wants to get an iphone?

I am trying to get my girlfriend an iphone plan but when I call and speak to CS they just give me regular prices. How can I get her the same SWEET deal you got your brother? She is currently with telus and has no contract.

P.S. I hope your brother appreciates all the money you saved him and the sweet deal many people want!

This is difficult because your gf is not with rogers in the past. The way people are getting these awesome deals is because they're with rogers and their contract have expired which gives the the upper hand for bargaining.

[Jin]

Here's a question:

My plan includes:

100 daytime
unlimited evenings + weekends (8PM)
voice mail
call ID
1000 txt
R2R
free incoming

All said my monthly bill is $23.

I want to add the 6 gig data for $30 but would like to get credits to reduce the cost. Unfortunately the last time someone added credits for me, they did now show up on the bill (because I was being credited more then my base retention plan - $35, not including add-ons).

Is there anyway I can get credits added to the data if I get a data plan or will they not show up?

[shopper-X]

I've been a long time Roger's client since the 90s. I have a BB Pearl almost 2yrs of a 3yr contract. Previous to that I had a different blackberry in 2005-07. I pay about $68 per ms after cutting back on services from bills of nearly $100 per ms. I called about the new iPhone 3G S and was told the earliest I can upgrade is July 31 on the 2nd anniv of my contract.

I am tempted by an iPhone but I don't plan on going crazy with the Data plan - 500MB is plenty probably since I can use wi-fi at home.

I was told if I wanted to upgrade from Blackberry to a diff (non iPhone) I could do it any time but if I wanted the iPhone I had to wait until the next anniversary. That doesn't seem right. The plans for Blackberry and iPhones are different (or so I was told).

Seems to me Roger's owes me. When I called recently about the iPhone the lady realized I had been snowed since last upgrade and was subject to overages after a few short blackberry emails. That is ridiculous considering I never web browse on my Blackberry Pearl because it's so aggravating. She rearranged my plan so I'd get more for my $.

Do I have a good case for calling the retentions dept instead of a regular rep.

Is upgrading better by phone and then receiving my phone in the mail rather than go in person ?

(If I could, I'd switch to fido where I wouldn't have to pay the monthy $6.95)
Thanks.

Yes call retentions and see what they can offer you.

[bubble.tea]

Here's a question:
....
Is there anyway I can get credits added to the data if I get a data plan or will they not show up?

Your question doesn't make sense.

q1., can you get credits added to the data plan? TECHNICALLY., credits are not added specifically to the SOC of the respective data add-on. What Rogers can do is add a $5/$10/$15 credit which is generically applied to the monthly bill alone.

q2., show up??? that's irrelevant., if the agent applies the credit, it'll show up., it's not 'I have credits but they're not showing up'. If your credits aren't showing up, it means you have no credits lol IE, agent told you they would add, but didn't., or didn't do it immediately but set it to go on your coming bill cycle.

[db16]

two questions,

1. is it possible to get a deal without locking into a contract (the first rep said i need to lock in for at least one year)?

2. is their a difference in calling customer service and calling retentions. if so how do i get put through to retentions instead of talking to the customer service rep.


thanks

[Havo]

Here's a question:

My plan includes:

100 daytime
unlimited evenings + weekends (8PM)
voice mail
call ID
1000 txt
R2R
free incoming

All said my monthly bill is $23.

I want to add the 6 gig data for $30 but would like to get credits to reduce the cost. Unfortunately the last time someone added credits for me, they did now show up on the bill (because I was being credited more then my base retention plan - $35, not including add-ons).

Is there anyway I can get credits added to the data if I get a data plan or will they not show up?

What does your plan look like right now in terms of price? Like can you give a breakdown so we can see how much credits you have and what they are applied to? You can only get credits up to the max of what your voice plan is... so if it was originally a $20 voice plan and they gave you $20 worth of credits then you won't likely get it cheaper if you add data. There isn't credits that can be applied to data plans. Most credits that they give people are feature credits which are applied if you have a certain feature like CID or VM etc.

[vicrm]

Yes call retentions and see what they can offer you.

Should I call now (feigning ignorance) and tell them I'm thinking of cutting my losses and moving elsewhere like Fido for the iphone or should I wait until July 31 on the 2nd anniversary of my contract ?

[shopper-X]

Should I call now (feigning ignorance) and tell them I'm thinking of cutting my losses and moving elsewhere like Fido for the iphone or should I wait until July 31 on the 2nd anniversary of my contract ?

I usaully call the retentions number on the first post and ask, "How much would it cost me to cancel?"
This leaves the door open for many outcomes. They could give you a cost, ask why, both, or ask if you would like to cancel. Most times they will give you a cost and ask why. If nothing good comes out of the call you can just say you were just wondering and end the conversation and try again later.

[NerV]

Who said it was not good on the Bold? I got mine and the other person I know who HUP'd to a Bold got theirs.
You are not eligible if you have a Corporately paid account, HUP to an iPhone, or agreed to a less then 2 year contract.

If you still think you should have received it, then call 1 877 764-3772 and get the reason why they denied it.

I did an HUP for Bold 3 weeks ago and I got a discount towards my HUP. I asked the rep whether I was eligible for the MIR, she said no because the credit already takes it into account. It does make sense to me, but I've seen people still sending their MIR papers. So I guess it's a matter of luck. Some reps will grant it, some won't.

[bluekayaker]

Hi guys,

I currently have a BB Pearl and a regular voice plan thru retentions:

250 daytime
Unlim E/W at 6pm
R2R
1000 Cdn Long distance
5 mb data plan (apparently not intended for BB use but I still use it on Opera)
CID, VM, 125 texts ($11 value pack I think)

This comes to about $42 all in. I think it's a pretty great plan. But now I'm thinking I'd like an iPhone, so I called up and the guy offered me this:

New 16 GB iPhone 3GS for $199 + $35 activation
+ $35 p.m. for the iPhone 500 MB data value pack (CID, VM etc. included)
-$5 data pack I'm paying for now (for 5 MB)
-$11 value pack I'm paying for now

So in total it'll be an extra $19/month plus the cost of the phone. This seems pretty terrible value for money as I know I won't use the data much at all but I think it'd be a nice occasional feature plus I like the phone.

Is there anyone out there in a similar situation, getting a better deal? Is there a way I can get an iPhone and use my current 5MB data plan?

Cheers

[Square240]

After much attempts at calling "costumer relations" I think I got a good deal!

Iphone 3gs 16gb
250 Daytime
Evenings after 6 unlimited
Call Id
500 Sent Text, unlimited incoming
6gb data

Call ID rebate $8.00 for 3 years
data rebate $10.00 for 3 years
Phone discount $100.00

57.45 plus taxes and $99 for the iphone
and no admin fee

hows that for deal?

key is to be nice and persistent calling every 2 days or something!

[Pyro]

Who said it was not good on the Bold? I got mine and the other person I know who HUP'd to a Bold got theirs.
You are not eligible if you have a Corporately paid account, HUP to an iPhone, or agreed to a less then 2 year contract.

If you still think you should have received it, then call 1 877 764-3772 and get the reason why they denied it.

is this rebate still valid even if i was to buy one today?

[Square240]

for which one?

[peter_ross]

two questions,
1. is it possible to get a deal without locking into a contract (the first rep said i need to lock in for at least one year)?


You can always ask for no contract, but my 3 calls concluded that they need at least 1-year to do the SAF rebate.


2. is their a difference in calling customer service and calling retentions. if so how do i get put through to retentions instead of talking to the customer service rep.thanks

I called 2 times directly - got OK deal. The third call was through customer service (1-888-ROGERS1), and got the best deal and I signed up. Take it or leave it.

[vicrm]

I usaully call the retentions number on the first post and ask, "How much would it cost me to cancel?"
This leaves the door open for many outcomes. They could give you a cost, ask why, both, or ask if you would like to cancel. Most times they will give you a cost and ask why. If nothing good comes out of the call you can just say you were just wondering and end the conversation and try again later.

Since I'm interested in the 3G or the 3G S, I called Fido to find out how much per month it would cost me.
This is what I was offered at FIDO

-100 mins per day
- unlimited evenings and weekends
-unlimited texting
- 6Gig Data
visual voice mail/cid

$65 per ms/ tax incl

I called Roger's and was told I'd be liable for $320 cancellation fee but if I went to Fido I'd have to sign a 3yr contract (I'm going to confirm that - another lady at Fido told me only 2yrs) and only pay $100 and take my phone # with me.

Fido guy told me they'd credit me the $100 so it'd be essentially "free" to transfer over my account.

Roger's guy told me comparable plan to what I'm offered by Fido for $65 would be $88.

Now I have to decide whether I'm willing to wait for 3GS or want the 3G now.

Thanks for your help.

[LeafsWillWin]

Since I'm interested in the 3G or the 3G S, I called Fido to find out how much per month it would cost me.
This is what I was offered at FIDO

-100 mins per day
- unlimited evenings and weekends
-unlimited texting
- 6Gig Data
visual voice mail/cid

$65 per ms/ tax incl

I called Roger's and was told I'd be liable for $320 cancellation fee but if I went to Fido I'd have to sign a 3yr contract (I'm going to confirm that - another lady at Fido told me only 2yrs) and only pay $100 and take my phone # with me.

Fido guy told me they'd credit me the $100 so it'd be essentially "free" to transfer over my account.

Roger's guy told me comparable plan to what I'm offered by Fido for $65 would be $88.

Now I have to decide whether I'm willing to wait for 3GS or want the 3G now.

Thanks for your help.

Did you call Fido retentions? Or just the general Fido customer service line?
Also I was thinking that since Rogers owns Fido why would they care if you left Rogers for Fido? Is it better to say you are thinking of going to bell or telus?

[shopper-X]

I did an HUP for Bold 3 weeks ago and I got a discount towards my HUP. I asked the rep whether I was eligible for the MIR, she said no because the credit already takes it into account. It does make sense to me, but I've seen people still sending their MIR papers. So I guess it's a matter of luck. Some reps will grant it, some won't.

It's a 50-50 chance that costs $0.54 postage

is this rebate still valid even if i was to buy one today?

This is an on going rebate with Rogers for HUP's.

[Pyro]

It's a 50-50 chance that costs $0.54 postage



This is an on going rebate with Rogers for HUP's.

oh ok
so regardless of whatever we negotiate over the phone, we can get an aditional $50 off via MIR?

[bunnyfoo]

After much attempts at calling "costumer relations" I think I got a good deal!

Iphone 3gs 16gb
250 Daytime
Evenings after 6 unlimited
Call Id
500 Sent Text, unlimited incoming
6gb data

Call ID rebate $8.00 for 3 years
data rebate $10.00 for 3 years
Phone discount $100.00

57.45 plus taxes and $99 for the iphone
and no admin fee

hows that for deal?

key is to be nice and persistent calling every 2 days or something!

Wow! That's an impressive price for the 3GS. I'm still trying to get them to give it to me for $199. One rep offered me a $50 rebate but I read a couple posts back that the iPhone doesn't qualify. Any tips on getting them to lower the phone price? I have a non-smartphone right now so I'd be doubling my monthly plan.

[shopper-X]

oh ok
so regardless of whatever we negotiate over the phone, we can get an aditional $50 off via MIR?

Yes.
I have done 3 HUP's, sent in 3 MIR and got 3 $50 credits in 2 years.
I have helped numerous family members send in the MIR and they all got an additional $50 after the phone rep said it was included and not to send it in.

One trick I do for MIR's is to add a check beside each of the conditions. This serves two purposes, first is that it reminds me of each condition and that I have included or did what was asked and secondly, it helps the processor in thinking everything is there and done.

[sharksharkk]

Hey guys..i just ordered the new iPhone 3GS 16GB for $299.99 (they said i dont generate enough revenue..ive been with them since 2005..this is my plan as of yesterday.


50/1000 Eve/Weekend Plan - $25.00

* 50/1000 Eve/Weekend Plan
* 6PM Early Eve. Calling Option


Additional Services

* Partial Detail Billing
* Call Forward/Trans.Pay Per Use
* MY5 + Canada Wide
* Unlimited Text Messages
* Unltd Picture or Video Msgs.

Additional Charges**

* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly -

Data Service Plan 6GB -$30/month

$20 Smartphone Value Pack

thats gonna come to around $92/month with taxes..any idea of what i could do to lower this? i paid $100 more for the 16GB model yet people are getting it for $200 less..ive tried emailing them but nothing has come of it..my iPhone hasnt even been shipped yet..how do i bargain and what do i bargain for?

[sgnl]

Does coming off a corporate account for renewal hurt the amount of credits you get? My 3 yr contract just ended, and I've called in 3 times and keep getting the same $62.xx quote for a 200 minute voice plan plus the $35 iPhone VP (although I do get the $199 3GS). Even with threatening to leave for Bell (who I now get a corporate discount with) for essentially the same plan but $10 lower they wouldn't budge at all.

Basically I'm just wondering if I should keep trying, or have I screwed myself by being on a corporate plan for 3 years?

[hhm007]

Well I just called via *611 and said cancel to the automated machine.

The lady I got was really nice, but no help at all.

She wouldn't add anything for free, or lower any of my fees.

Am I doing this wrong, or does this just happen sometimes?

Henry.

[narcosis219]

Well I just called via *611 and said cancel to the automated machine.

The lady I got was really nice, but no help at all.

She wouldn't add anything for free, or lower any of my fees.

Am I doing this wrong, or does this just happen sometimes?

Henry.

Keep calling!

Not too frequently though... call again in a few days

[Havo]

Does coming off a corporate account for renewal hurt the amount of credits you get? My 3 yr contract just ended, and I've called in 3 times and keep getting the same $62.xx quote for a 200 minute voice plan plus the $35 iPhone VP (although I do get the $199 3GS). Even with threatening to leave for Bell (who I now get a corporate discount with) for essentially the same plan but $10 lower they wouldn't budge at all.

Basically I'm just wondering if I should keep trying, or have I screwed myself by being on a corporate plan for 3 years?

kinda... from what I know is that when you're on a corporate plan, in order to get a retention plan they need to take you off of the corporate plan. Some people have credits they they negotiated for before when they got retention plans before and had them carried over. There aren't credits that go with corp plans so there's nothing to carry over for those. They basically take u off the corporate plan and build a new plan from scratch with whats available.

[dsballer2000]

Does coming off a corporate account for renewal hurt the amount of credits you get? My 3 yr contract just ended, and I've called in 3 times and keep getting the same $62.xx quote for a 200 minute voice plan plus the $35 iPhone VP (although I do get the $199 3GS). Even with threatening to leave for Bell (who I now get a corporate discount with) for essentially the same plan but $10 lower they wouldn't budge at all.

Basically I'm just wondering if I should keep trying, or have I screwed myself by being on a corporate plan for 3 years?

Ask them what they can give you if you get off your corporate plan. I was on a corp plan for 3 yrs too and the only way they could give me a plan like everyone else on here is getting was to take me off the corp plan. They pretty much can't touch the corp plans so that's why they tell u they can't do anything more. Good luck. Oh and btw, all your revenue still stays even though u get off ur corp plan.

[Havo]

Well I just called via *611 and said cancel to the automated machine.

The lady I got was really nice, but no help at all.

She wouldn't add anything for free, or lower any of my fees.

Am I doing this wrong, or does this just happen sometimes?

Henry.

Call the actual retentions number found on the first page. Everyone keeps dialing *611 and I haven't heard anything good come of it. Just dial the number found on the front page.

[hhm007]

Call the actual retentions number found on the first page. Everyone keeps dialing *611 and I haven't heard anything good come of it. Just dial the number found on the front page.

Ok, do you think it will be safe calling an hour from now or should I wait?

Henry.

[peter_ross]

She wouldn't add anything for free, or lower any of my fees.

Am I doing this wrong, or does this just happen sometimes?
Henry.

What did you say to her?

You need to know what you want. You can't say "I want it cheaper" or "I want something free".

Be specific. You need to say, "Clearnet offered me $40 with the x, y, z. I am paying Rogers $50 with x and y only". Does Rogers have similar plan that Fido is offering"?

[sharksharkk]

wait a second..do i even need unlimited picture/video texting when i have a 6gb data plan? when i want to send a pic or vid doesnt that just use up data that i already have?

[hhm007]

What did you say to her?

You need to know what you want. You can't say "I want it cheaper" or "I want something free".

Be specific. You need to say, "Clearnet offered me $40 with the x, y, z. I am paying Rogers $50 with x and y only". Does Rogers have similar plan that Fido is offering"?

I said that I was a student, going into uni this september, and I would be living on res. I currently cough out 55bucks with tax every month for just voice, and messaging, and i want to add bb msging and windows live to my plan. I might also need long d cause i will be living out of town, and I can't afford to cough out more then 65bucks a month before tax cause i still gotta pay tuition, books, and living expenses.

She just offered me data for 25bucks , or the 25 blackberry messaging plan at normal price. I said I'll have to think about it and thanked her for her time and hung up.

Henry

[littledevilbb]

my previous plan was

250 minutes daytime
rogers to rogers
call display
unlimited after 8/weekends
125 text messages

=$21 +system access fee +tax =$31

the plan i just got for 3 yr contract

500 daytime minutes
rogers to rogers
unlimited local incoming
call display and voice mail
unlimted after 8/weekends
500 text messages

=$25 + system access fee +tax =$36

they wouldnt give me early evening but boosted up my daytime minutes.lol.but i am happy. =)

[JamieO]

I said that I was a student, going into uni this september, and I would be living on res. I currently cough out 55bucks with tax every month for just voice, and messaging, and i want to add bb msging and windows live to my plan. I might also need long d cause i will be living out of town, and I can't afford to cough out more then 65bucks a month before tax cause i still gotta pay tuition, books, and living expenses.

She just offered me data for 25bucks , or the 25 blackberry messaging plan at normal price. I said I'll have to think about it and thanked her for her time and hung up.

Henry

Don't say that you're a student. I tried that with my first 3 calls and they all offered me nothing when I tried to negotiate. They just kept telling me to wait till August for the student deals since they are better. Just say you want to cancel your phone because other competitors are offering better pricing. Anyways I just got off the phone myself and confirmed my retention plan

350 weekday
Unlimited Ev/WK 8pm (I can get it starting at 6pm for $5)
R2R
100 LD
2500 Txt
CD/VM
all for $27.47 with SAF and 911 but before taxes

I was offerred this deal before on a 3 year contract but I wanted the Sony Ericsson W705a and they wouldn't give it to me at $149 without an unlimited browsing plan. Got lucky today however, and the person just offered it to me at the $149 price without the browsing plan and waived the activiation fee (he gave me an extra $5 credit for the next 6 months so I'm just paying $5 for the activation fee)

I think I got a good deal and it's exactly everything I wanted. I might want the unlimited starting at 6pm for free, but I think I will negotiate again when the student deals come out. Last year students got unlimited starting at 6pm for free

[guessboi]

My fiance got a new 3 yr Plan - called within 6 months from expiry. been with Fido since 2001.

100 weekday minutes
1000 evenings / weekends (6pm-7am)
unlimited network calling
100 text messages
call display

Free LG Xenon

20+6.95+0.5 = $27.45 + Tax.

not bad considered is rare to get unlimited network calling at this price.
tried waiving that system access fee but couldn't.

[hhm007]

Well I just called into retention.

They gave me this.

150 Daytime
Unlimited Network calling.
Free after 9 (which is useless cause im covered by network)
Voicemail
Caller ID
Unlimited sms, mms, and im

Total around 59 after taxes and everything.

Probably not the best plan.

Any idea what I can ask to be added for free?

Henry.

[ibear]

are you sure it's retentions? that's way too expensive. You can get that with a normal monthly plan (say $20) plus a $15 value pack (total less than $50 after tax).

Well I just called into retention.

They gave me this.

150 Daytime
Unlimited Network calling.
Free after 9 (which is useless cause im covered by network)
Voicemail
Caller ID
Unlimited sms, mms, and im

Total around 59 after taxes and everything.

Probably not the best plan.

Any idea what I can ask to be added for free?

Henry.

[doctorgonzo]

Well I just called into retention.

They gave me this.

150 Daytime
Unlimited Network calling.
Free after 9 (which is useless cause im covered by network)
Voicemail
Caller ID
Unlimited sms, mms, and im

Total around 59 after taxes and everything.

Probably not the best plan.

Any idea what I can ask to be added for free?

Henry.

Wow. That is a horrific plan.

There are people who have 6gb data plans with triple your minutes and free @6PM who pay less than you.

How much do you have left on your contract?

[hhm007]

A year and a few days.

I know my plan sucks, that's why I will be planning to call back in a few days. Anything you think I should say or add to make it better?

Should I call in, in a day or so and say that I have a friend (RFD people xP) that pay much less and get much more? Would that work?

Thanks,
Henry.

[mcg]

Well, I would just say my plan outright sucks, and that you feel you are overpaying with the current price plan Rogers has... which is partly true, lol.

If they won't budge, say goodbye and call again!

[hhm007]

Well, I would just say my plan outright sucks, and that you feel you are overpaying with the current price plan Rogers has... which is partly true, lol.

If they won't budge, say goodbye and call again!

Would it be effective if I said that my friend is paying less then me for x, y, z. and just base it from some examples from this forum?

Henry.

[mcg]

You could technically word it like that but just say you had a little chat about plans and you feel that you are getting ripped off for what he is paying for x,y,z. Just don't say he has x,y,z and "I deserve the same or even better"... try to word it nicely... hope you get what I mean.

[hhm007]

You could technically word it like that but just say you had a little chat about plans and you feel that you are getting ripped off for what he is paying for x,y,z. Just don't say he has x,y,z and "I deserve the same or even better"... try to word it nicely... hope you get what I mean.

Yup i get what you mean. Im just worried that they wont be able to reduce the price of my plan unless they redo my plan from the beginning.

Maybe thats why mine is so expensive, cause the guy didnt redo my plan.

He just took my exsiting plan, added some stuff, and gave me credit back.

Henry.

[herakles]

My friend called up retentions, he isn't much of a negotiator but this is what he landed:

refreshed iphone 8g 49.99+$35 activation

voice mail
unlimited txt
long d
unlimited incoming
100/1000
data plan 500mb

$66 a month (unsure if it includes saf/911/taxes)

I think they changed the plan on him because he told me his new plan included 6 gigs. After he called last night, he emailed me that it was actually 500 mb and the price the rep gave him ($57) was bumped to 81$. They reduced it to $66 after he called, think he should complain?

edit: He's never called up retentions and he's been with rogers for 5+ years, he's also never done a HUP.

[tamil]

Can i use the MIR on the new iphone 3gs.

[hhm007]

Whats your plan mcg?

Henry.

[cotton]

just got July 2 bill. Wow, what a pleasant surprise! I didn't know the 15% Bundle discount would apply to the 6GB DataPlan separately - i'm saving another $4.50+tax! (In my case, bundle discount didn't apply to base voice plan before cos [$20-$20credit]x15%=$0).
my new plan now = $35.50+6.95+0.50+tax=$48.53
very very happy!!! :razz:

btw, I ordered iPhone on June30 and called on Friday to check status - for some unknown reasons, my order got cancelled in their system. The rep had to place a new order.
I'm so far down the queue... I wonder if I'll get it in July!!!
I suggest you call Rogers every few days to make sure your order is still there!


I noticed on rogers.com that I'm eligible for HUP to old iPhone and other phones, but didn't see link to iPhone 3GS. Actually, I didn't think I'm eligible for any hup since I last hup'd to Nokia N95 in Sep08 (paid $99 after $100 Vision discount) - so I'm 9mths into my 3 yr contract. Anyway, I decided to call Retentions just now and yes, I'm eligible to HUP to iPhone 3GS!!! The nice agent quoted me $399 for the 32G iPhone 3GS (with new dataplan) -new activation price $299 +$100+$35admin cos I'm Tier1. I didn't negotiate the phone price cos I think the $100 addon is reasonable.

My old plan - 250mins, Eve after 8 & Wkend free, R2R, $15 Vision VP, 100 Cdn LD mins for $20+6.95+0.50+13%tax=$31.02

My new plan
$20 250mins + 100 bonus mins, Eve after 8 & Wkend free
less: $15 credit
less: $5 credit
$10 Retention Value Pack (CID, VM, 2500txt)
$5 R2R (less: $5 credit <- new)
$30 6GB Data Plan
$0 100 Cdn LD mins
Total $40 + 6.95 + 0.50 + 13% tax = $53.62

She offered me the $10 Retention VP. Also got 100 bonus mins, additional $5 R2R feature specific credit.

No ETA for iPhone - she told me to call back next week to check order status.

Edit: I forgot to include the free 100 Cdn LD mins just now - added above.

[mcg]

@samirziz

The plan you are asking can only be done if you have either extreme luck with reps or plenty of tenure with Rogers. The stuff you listed I had, but I did not have the 6pm option or R2R included. The cost was around $40 all in, but to get it that low, you'll probably need to push for an SAF credit.

Haven't done any changes to my plan recently except phone in for the 6GB since now that 500MB plans aren't eligible for tethering.

The plan I am using is now -

250 minutes, E/W 8pm
Incoming option
Call Forwarding option
$10 Retention VP
BB Svc 6GB

As for the discounts, comes with a $15 MPC and $10 Incoming credit, along with an SAF credit and 10% bundle discount. Totals around $47.50 if my math is right :S

Like always, retentions is the luck of the draw... need the right rep first. Then you can go on explaining your needs. Usually I present my case and ask them for their opinion and what they can do to help with my situation. I tried the plan-matching routine in the past but it never worked... being honest about what I wanted and giving good reasons why got me somewhere at least, lol.

Whats your plan mcg?

Henry.

See above

[darkzeal0tx]

Hi, everyone, Im just wondering what retention plan is popular these days for 35$ all inclusive. Im looking for just voice and data, probably some sort of long distance calling.

My current plan is:

-My 10 Local
-100WD min
-1000WK/EVE @ 6PM
-Visions Pack (15$-$5) ->CI,VM,125 TXT messages.
-Total after everything = 48$/month

Is it possible to end up with the following? Or is there something better?

-250 min/unlimited wk+eve @ 6pm
-around same value pack (CI,VM,125 TXT messages.)

-my 5 nationwide or 100 min LD

for about 35?

[hhm007]

See above

Wow 6gb data lol.

I was planning to ask for:

250mins
Network calling
eves @ 9
500mb data
unlimited mms/sms
vm/cid

Around 55-60 after tax and saf

Original price would be 76 including taxes and saf.

Does that sound reasonable, or should it be even cheaper?

Henry

[sgnl]

Ask them what they can give you if you get off your corporate plan. I was on a corp plan for 3 yrs too and the only way they could give me a plan like everyone else on here is getting was to take me off the corp plan. They pretty much can't touch the corp plans so that's why they tell u they can't do anything more. Good luck. Oh and btw, all your revenue still stays even though u get off ur corp plan.

Ok, I called in again and made sure to say I wanted off the corporate account, and was offered:

250 Daytime, 6pm E/W - $20
6GB - $30
CID/VM/2500 txt - $10
+SAF/911 comes to $69.45

Another option had more daytime minutes but only 500MB and came to $61.xx.

This lady seemed really nice and offered a few things here and there but really didnt knock the price down at all, even when I specifically mentioned my discounts at Bell. I asked about credits and she said those would be built into the $199 of the new iPhone, which seemed odd because the first time I called, the guy said I had $180 credit which I could use to bring the iPhone down to $19.

So it's been 4 calls and no action at all; I'll probably give it a little while before calling again. Pretty frustrating though...

[Jonavin]

Not the best deal but this is what I got (been on a $25 plan all this time)

300 weekday Minutes
Free After 8pm / Weekends
Unlimited Incoming
Unlimited Text/IM/MMS
500 Mb Data
Call Display / Visual Voicemail
$45

iPhone 3GS 32GB $299 upgrade. TWO year contract instead of 3.

[mcg]

Wow 6gb data lol.

I was planning to ask for:

250mins
Network calling
eves @ 9
500mb data
unlimited mms/sms
vm/cid

Around 55-60 after tax and saf

Original price would be 76 including taxes and saf.

Does that sound reasonable, or should it be even cheaper?

Henry

I wasn't planning to make any changes to my plan for the next year or so but with the notice that you cannot tether with plans of 500MB (1GB minimum), I had to make a move to upgrade to 1GB. Since there was a 6GB available, I just jumped and took that. Well, now that I know when I am out of cap space on my Rogers internet I can download through my phone, lol.

Network calling I feel is overrated if you don't use it often. Analyze your bill and see if you use more outgoing than incoming. If you do outgoing, ask for bonus minutes, and the incoming option if you have minutes falling into the latter bucket.

The plan is definitely doable...

250mins >> $20 base
Network calling >> change this to unlimited incoming $10, or ask for more minutes bonus
eves @ 9 >> usually default is 8pm

500mb data
unlimited mms/sms
vm/cid
>> these 3 are all in the $35 BB VP

So your plan will rack up to $65 + SAF + tax without any credits. Ask for a $10 plan credit, the unlimited incoming credit and you have yourself a 45 + SAF + tax plan.

Of course, you can work on it as time goes by.

[can't get 'nough dealz]

I was with the Retentions Rep on July the First. Im only posting now cause I didnt want to post anything unitl I received my phone.. It was the most pleasent experience ever with Rogers.

I only signed with Rogers last October for two lines on a family plan (new activation). I had an iphone and an N95. I called in and asked if I added a data plan onto my n95 line, could i get a MAGIC. She was sure, and I got it for 99 + 35 dollars administration fee.

Basically, I got:

35+20 dollars
750 minutes to share (375 per line)
MY 5 Local

7+7 dollars
Unlimited after 6pm

10+10 dollars
Call Display, Voicemail, 2500 text PER LINE

30+30 dollars
6 gig of data per line.

-20 MSF credit (embedded into plan, during last year, Rogers had all their family plans discounted by 10 dollars per line))
-15 credit
-5 credit
-5 credit
-7 credit(student discount)
-7 credit(student discount)

Then I get a 10% and 15% discount (double better choices bundles LOL)


In total, I pay 87.30 PLUS TAX

So around 43.63 plus tax per line, VERY HAPPY

[raggydiaper]

just got a renewal for my plan!!!

250 Minutes anytime
6pms unlimited
Rogers to Rogers Free
Call display
Unlimited Text
6gb of Data

for $45 a month + 6.95 + .5 + 13% tax

I can later combine accounts to get a bigger discount! (10% discount cause of 3 bundles)

= $54.18

Called in, with only one month left in contract, and asked about ECF and Bell's offer for 1gb of data for $45, the nice man Mike offered me this plan, at first he said 6gbs of data added on my $25 plan for a total of $50 a month, but he put it down to 45.

He even waived the activation fee if i upgraded to an iphone in the notes.

[hhm007]

I wasn't planning to make any changes to my plan for the next year or so but with the notice that you cannot tether with plans of 500MB (1GB minimum), I had to make a move to upgrade to 1GB. Since there was a 6GB available, I just jumped and took that. Well, now that I know when I am out of cap space on my Rogers internet I can download through my phone, lol.

Network calling I feel is overrated if you don't use it often. Analyze your bill and see if you use more outgoing than incoming. If you do outgoing, ask for bonus minutes, and the incoming option if you have minutes falling into the latter bucket.

The plan is definitely doable...

250mins >> $20 base
Network calling >> change this to unlimited incoming $10, or ask for more minutes bonus
eves @ 9 >> usually default is 8pm

500mb data
unlimited mms/sms
vm/cid
>> these 3 are all in the $35 BB VP

So your plan will rack up to $65 + SAF + tax without any credits. Ask for a $10 plan credit, the unlimited incoming credit and you have yourself a 45 + SAF + tax plan.

Of course, you can work on it as time goes by.

Hmm kk, cause the thing is, i do alot of calling to rogers wireless and home phone from my cell, so that's why I really want my network calling. Im willing to fork our another 5 dollars, to make it 65 after taxes and saf as long as i can keep network calling xP

I thought 6gb data was only for iphone?
Henry.

[mcg]

I was with the Retentions Rep on July the First. Im only posting now cause I didnt want to post anything unitl I received my phone.. It was the most pleasent experience ever with Rogers.

I only signed with Rogers last October for two lines on a family plan (new activation). I had an iphone and an N95. I called in and asked if I added a data plan onto my n95 line, could i get a MAGIC. She was sure, and I got it for 99 + 35 dollars administration fee.

Basically, I got:

35+20 dollars
750 minutes to share (375 per line)
MY 5 Local

7+7 dollars
Unlimited after 6pm

10+10 dollars
Call Display, Voicemail, 2500 text PER LINE

30+30 dollars
6 gig of data per line.

-20 MSF credit (embedded into plan, during last year, Rogers had all their family plans discounted by 10 dollars per line))
-15 credit
-5 credit
-5 credit
-7 credit(student discount)
-7 credit(student discount)

Then I get a 10% and 15% discount (double better choices bundles LOL)


In total, I pay 87.30 PLUS TAX

So around 43.63 plus tax per line, VERY HAPPY

lol I saw this on hofo too. The double BCB is funny :D

[mcg]

Hmm kk, cause the thing is, i do alot of calling to rogers wireless and home phone from my cell, so that's why I really want my network calling. Im willing to fork our another 5 dollars, to make it 65 after taxes and saf as long as i can keep network calling xP

I thought 6gb data was only for iphone?
Henry.

I see... well I've rarely seen retention plans with network calling so you will have to explain to them your needs, and I am sure they can arrange something. Most likely they will keep your existing plan and give you bonus minutes and discounts to match your needs, rather than converting your base plan to a retention plan.

The 6GB option is now available for all devices, WM/BB/Apple until July 31 if I am not mistaken :o

[hhm007]

I see... well I've rarely seen retention plans with network calling so you will have to explain to them your needs, and I am sure they can arrange something. Most likely they will keep your existing plan and give you bonus minutes and discounts to match your needs, rather than converting your base plan to a retention plan.

The 6GB option is now available for all devices, WM/BB/Apple until July 31 if I am not mistaken :o

Hmm maybe I'll call in, try to match your plan, and pay a bit extra for the network calling.
Any idea a good time to call in? I was planning to do a recall at 9pm tonight.

Thanks,
Henry.

PS. Now to think of what to say :P

[TeriyakiJack]

Not the best deal but this is what I got (been on a $25 plan all this time)

300 weekday Minutes
Free After 8pm / Weekends
Unlimited Incoming
Unlimited Text/IM/MMS
500 Mb Data
Call Display / Visual Voicemail
$45

iPhone 3GS 32GB $299 upgrade. TWO year contract instead of 3.

after saf and tax or before.

[LeafsWillWin]

anyone know if say you really want the new iphone 3gs, is it better to say that Fido offered you a better contract and state it. Or just to say you were looking for a "smartphone" and telus or bell offered you a better contract. Since Fido and Rogers are the only company with the Iphone and Rogers owns Fido I am scared that if I say Fido offered me a better contract, ROgers will just say fine go for it, either way we get your money. What do you guys think?

[Jonavin]

after saf and tax or before.

after SAF before tax

[banban]

Signed up today and pretty happy with what I got. I could've gotten more perhaps, but for what I use it for, it would'nt have made a difference (such as unlimited incoming or free R2R)

300 minutes
unlimited evenings and weekends from 6pm
2500 text messages
voicemail
CID
6gb plan
100 min LD

$59.27 everything included (tax, saf and 911)

$224 for HUP to BB 8900
activation/admin fee waived

I had been debating between getting a data plan or not and they had offered me this deal if I wasn't going to go with a data plan:

250 minutes
unlimited evenings and weekends from 6pm
250 text messages
voicemail
CID
$18+7+.5 = $28.82

Not sure what they would've offered on the phone; decided that a data plan was worth it after all (although I'm unsure of my usage on it quite yet).

I talked with the CSR (really nice) and she said I had revenue credits of just over $500 (the next tier would be over $1000). Had been with Rogers for 4-5 years, and hadn't gotten a HUP since that time

[JamieO]

I was with the Retentions Rep on July the First. Im only posting now cause I didnt want to post anything unitl I received my phone.. It was the most pleasent experience ever with Rogers.

I only signed with Rogers last October for two lines on a family plan (new activation). I had an iphone and an N95. I called in and asked if I added a data plan onto my n95 line, could i get a MAGIC. She was sure, and I got it for 99 + 35 dollars administration fee.

Basically, I got:

35+20 dollars
750 minutes to share (375 per line)
MY 5 Local

7+7 dollars
Unlimited after 6pm

10+10 dollars
Call Display, Voicemail, 2500 text PER LINE

30+30 dollars
6 gig of data per line.

-20 MSF credit (embedded into plan, during last year, Rogers had all their family plans discounted by 10 dollars per line))
-15 credit
-5 credit
-5 credit
-7 credit(student discount)
-7 credit(student discount)

Then I get a 10% and 15% discount (double better choices bundles LOL)


In total, I pay 87.30 PLUS TAX

So around 43.63 plus tax per line, VERY HAPPY


I was wondering how you got the 7 credit student discount. I've been asking for this for awhile and they kept saying it's not offered anymore

[rundmc2005]

I am at my wits end with customer relations. In a span of 3 weeks, I have tried calling 5 times, with almost no progress made in our negotiations.

I've been with Rogers since 2002, and my current plan is $20 (200 mins, evenings after 8), but I have the $8 cid and $5 text messaging plan, bringing it to the high $30's each month.

I've only been able to negotiate $15 plan (same as previous w/ $5 credit), 100LD, + 35 iphone pack (vm,cid,unlim txt,500MB), so its $50+SAF+911+tax, so approx $62.

I've tried telling them about a real Bell plan I am able to obtain through my employer $20 (250 mins, vm, cid, unlim text, no SAF), but what I mentioned above is the best they can offer, and of the 5 calls, 4 have reiterated that to me.

What are my chances of getting any better? And what can I say to actually get a deal like most are posting on this thread?

[hhm007]

What time does retention open till?

Henry.

[Square240]

I think 12 am est

[can't get 'nough dealz]

I was wondering how you got the 7 credit student discount. I've been asking for this for awhile and they kept saying it's not offered anymore

it sno longer offered, i got it back in october

[murdoc2k]

I am at my wits end with customer relations. In a span of 3 weeks, I have tried calling 5 times, with almost no progress made in our negotiations.

I've been with Rogers since 2002, and my current plan is $20 (200 mins, evenings after 8), but I have the $8 cid and $5 text messaging plan, bringing it to the high $30's each month.

I've only been able to negotiate $15 plan (same as previous w/ $5 credit), 100LD, + 35 iphone pack (vm,cid,unlim txt,500MB), so its $50+SAF+911+tax, so approx $62.

I've tried telling them about a real Bell plan I am able to obtain through my employer $20 (250 mins, vm, cid, unlim text, no SAF), but what I mentioned above is the best they can offer, and of the 5 calls, 4 have reiterated that to me.

What are my chances of getting any better? And what can I say to actually get a deal like most are posting on this thread?

I think those reps have read the notes from the previous 4 reps. I also assume you've called back in a short period of time so they can probably get an idea that you're trying to bargain your way down... I'm not sure what you can do (perhaps stick with your current plan now since more competition is rolling in later this year or pick the best plan that suits you out of all the options they've provided).

[manhattan01]

I called and changed my OLD plan from:
30 min daytime
Unlimited eve/week @ 6pm
CiD/VM/FWD
No txt plan
for $19.99 + SAF + $.50

to

100 min daytime
1000 min eve/week @ 6pm
VM
CD for $8
50 txt
for $15 + SAF + $.50
less $10 credit for a total of around $13 + SAF + $.50

I don't use my phone a lot but I mentioned the possibility of picking up a blackberry later down the road. If I did...do I add the price of the data plan ON TOP of my call plan? Newb question I know...but I hadn't really toyed with the idea of data plan until discussing with them on the phone.

[ahsalloum]

call back and find a different rep and talk to them about it. when i renewed my contract i was told that i would get early evening calling,and when i checked my bill a month later.. it wasn't there so i called in and told one of the reps and they changed it and credited me for it.. so just call back in and speak to a different rep that isn't and idiot.

Drop it. Cancel the plan for their breach of contract. I presume, there was a recording being made, if they have phone conversation as basis for initiating contract. As such, your allegation may be recorded, if its true, they should have honored it.

Well, the douche rep I spoke to insisted that there is no proof of what I am saying. Other than the notes, do they have it recorded? If you mean I recorded it, I didn't, but I did note it down -- I never recorded it, I was speaking on my cell phone. I guess I should've. >:(

But, if I call them, what do I say? I have a feeling that they're going to repeat what the other rep said again.

[TeriyakiJack]

I called and changed my OLD plan from:
30 min daytime
Unlimited eve/week @ 6pm
CiD/VM/FWD
No txt plan
for $19.99 + SAF + $.50

to

100 min daytime
1000 min eve/week @ 6pm
VM
CD for $8
50 txt
for $15 + SAF + $.50
less $10 credit for a total of around $13 + SAF + $.50

I don't use my phone a lot but I mentioned the possibility of picking up a blackberry later down the road. If I did...do I add the price of the data plan ON TOP of my call plan? Newb question I know...but I hadn't really toyed with the idea of data plan until discussing with them on the phone.

Yes. a data plan will be added on top of your current rate, be it $25 or $30. Its quite simple actually.

Question, which province are you from?

[mquan10]

I called retentions on July 3. I have been with Cantel / Rogers for over 15 years. Currently not on contract, my last 3 yr contract ended June 2008.
A very pleasant lady spent about 15 min looking at prices for phones and plans and informs me that I can get an E71 for $149 on a 3 yr voice and data plan that works out to $65 regular price. She says that since I've been with Rogers for so long, that there are discounts available.
She says I need to go to a store, buy the phone, sign up for a plan and then phone retentions within the 30 day cancellation period, say I want to cancel because I been thinking about it and its a bit more than I want to pay. They can then look at adjusting it.
Anyone ever experienced this with retentions?

[ForbiddenX]

Hey guys, do you think it would be possible for me to get a better plan with rogers (I've only resigned for about 6 months)

Right now I have the Rogers EPP + $35 Data Value Pack.

It comes to about $66 taxes in, it used to come to aroubd $50 because I got the 33.3% off but now they've removed that.

I was thinking if I could get a better deal, say what I was paying before, $50 taxes in. Or add unlimited incoming with R2R or unlimited network calling. It seems as a bit of a stretch but would it be doable? Should I try comparing it to a plan that Bell has?

Thanks for any advice!

Also how easy would it be to get my dad an iPhone 3G. He's been on a rogers corporate plan for almost a good 5 years, he resigned 2 years ago and only has a bit left on his contract.

[Teletran]

I had ordered the HTC in mid June and noticed that rogers recently dropped the price of the HTC Magic from $199 to $99.

I phoned into their retentions line and explained the situation how after about 2 weeks the price dropped by $100.

The rep gladly put in a credit on my account for $100.

Excellent.

Good luck to everyone.

[Teletran]

I called retentions on July 3. I have been with Cantel / Rogers for over 15 years. Currently not on contract, my last 3 yr contract ended June 2008.
A very pleasant lady spent about 15 min looking at prices for phones and plans and informs me that I can get an E71 for $149 on a 3 yr voice and data plan that works out to $65 regular price. She says that since I've been with Rogers for so long, that there are discounts available.
She says I need to go to a store, buy the phone, sign up for a plan and then phone retentions within the 30 day cancellation period, say I want to cancel because I been thinking about it and its a bit more than I want to pay. They can then look at adjusting it.
Anyone ever experienced this with retentions?

You should be able to negotiate a better rate and a 3 year contract right off the bat. There is not need for you to go to the store, get a phone and then phone back.

Through the retentions number, I signed up for a 3 year contract (as an existing customer), received a better deal on my monthly rate, and had a new phone shipped out to me (which I received in 3 days).

Just phone back in and try again.

[roxtc]

How many extra minutes you got? did you sign a new contract for this?

I got an extra 250 minutes from my previous contract. Signed 3 years.

[vicrm]

You should be able to negotiate a better rate and a 3 year contract right off the bat. There is not need for you to go to the store, get a phone and then phone back.

Through the retentions number, I signed up for a 3 year contract (as an existing customer), received a better deal on my monthly rate, and had a new phone shipped out to me (which I received in 3 days).

Just phone back in and try again.

They should be able to give you a terrific deal on the spot if they want to keep your business.

[sneak_around]

Has anyone tried the idea of switching to fido because of the no SAF?
Claim they'll going to match basically the same rogers plan now but minus SAF.

[andrew2good4u]

Hey guys, do you think it would be possible for me to get a better plan with rogers (I've only resigned for about 6 months)

Right now I have the Rogers EPP + $35 Data Value Pack.

It comes to about $66 taxes in, it used to come to aroubd $50 because I got the 33.3% off but now they've removed that.

I was thinking if I could get a better deal, say what I was paying before, $50 taxes in. Or add unlimited incoming with R2R or unlimited network calling. It seems as a bit of a stretch but would it be doable? Should I try comparing it to a plan that Bell has?

Thanks for any advice!

Also how easy would it be to get my dad an iPhone 3G. He's been on a rogers corporate plan for almost a good 5 years, he resigned 2 years ago and only has a bit left on his contract.

1. Call in and say that you were under the impression you'd get 33.3% off for your whole term.

2. Say they removed it without notifying you which is unethical and unfair

3. You want to cancel

4. Bingo!!!

I did exactly this and got a 15 dollar credit on my plan

so
17.50 EPP
35.00 value pack
-15.00 credit

Not too shabby

[Havo]

Hey guys, do you think it would be possible for me to get a better plan with rogers (I've only resigned for about 6 months)

Right now I have the Rogers EPP + $35 Data Value Pack.

It comes to about $66 taxes in, it used to come to aroubd $50 because I got the 33.3% off but now they've removed that.

I was thinking if I could get a better deal, say what I was paying before, $50 taxes in. Or add unlimited incoming with R2R or unlimited network calling. It seems as a bit of a stretch but would it be doable? Should I try comparing it to a plan that Bell has?

Thanks for any advice!

Also how easy would it be to get my dad an iPhone 3G. He's been on a rogers corporate plan for almost a good 5 years, he resigned 2 years ago and only has a bit left on his contract.

Yea your dad is eligible for a HUP right now so you can call it and have them do it for you. If you don't already have R2R or unlimited incoming they can prob add it for you if you call in. Network calling is a stretch that because I don't see many people with and I don't think they really want to give it out anymore.

[mistry?]

does anyone know the site that rogers had for their rebates? would appreciate it if someone who knows it to post it up

[bunnyfoo]

Has anyone tried the idea of switching to fido because of the no SAF?
Claim they'll going to match basically the same rogers plan now but minus SAF.

I have seen several people with Rogers invoices who have an SAF/911 credit. Not sure how they got it though. I tried asking couple of reps for the credit by asking them to match Fido's plan and was told they couldn't do it or that it was a different company. One rep did say she *could* do it but that I had too many credits on my account - I always thought it was different that the monthly plan credit but she said all credits were the same.

[hhm007]

When are you considered "eligible" for a hardware upgrade?

Does your contract have to be close to ending or how?

Henry.

[vicrm]

Has anyone tried the idea of switching to fido because of the no SAF?
Claim they'll going to match basically the same rogers plan now but minus SAF.

I did this yesterday. The penalty switching to Roger's to FIDO was $100 instead of $300+ with the remainder of my contract but Fido told me I'd get a credit somehow so it'll basically cost me nothing.

I called Fido to ask about switching, then called Roger's retention to confirm before proceeding. My number was transferred within several hours. My plan for the iphone is about $20 cheaper per month with more features than if I'd stayed with Roger's.

[vicrm]

When are you considered "eligible" for a hardware upgrade?

Does your contract have to be close to ending or how?

Henry.

With Roger's, I was told I'd have to wait until I'd passed year 2 of 3 on my present contract to switch from Blackberry Plan to a an iphone. Not sure if they were yanking my chain.

In the past, I've been able to get a HUP after about 2 years.

[hhm007]

With Roger's, I was told I'd have to wait until I'd passed year 2 of 3 on my present contract to switch from Blackberry Plan to a an iphone. Not sure if they were yanking my chain.

In the past, I've been able to get a HUP after about 2 years.

Also by calling into retentions?

How did you say it to them?

Just go "I want to upgrade my phone"?

Henry.

[samirziz]

I called rogers retentions this morning a lovely lady picked up said she could help me
here is what she offered.
250 DT + 100 bonus
Unlimited evenings and weekends starting @ 6pm
Unlimited Incoming
100 Canadian LD minutes
iPhone Data Value Pack (500MB/CID/VVM/UnlimitedText+MMS/WhoCalled)

= $57 + tax
any thoughts? i could take the DT min down a bit, dont need that many. still any thoughts, 57 a bit much,

[nevy12]

Do you guys think it would be reasonable if i ask rogers to upgrade me from a 500mb data plan to a 6gb for free?
Cuz i have the iPhone Data Value pack for $35 buxs....

[hOrnizuka]

Do you guys think it would be reasonable if i ask rogers to upgrade me from a 500mb data plan to a 6gb for free?
Cuz i have the iPhone Data Value pack for $35 buxs....

They will probably do $10 value pack + $30 6gb plan. You'll then just have to ask for $5 credit.

[shopper-X]

does anyone know the site that rogers had for their rebates? would appreciate it if someone who knows it to post it up

My sig

[nevy12]

They will probably do $10 value pack + $30 6gb plan. You'll then just have to ask for $5 credit.

will i styll get visual voicemail, unlimited sms, mms and stuff...???

[can't get 'nough dealz]

will i styll get visual voicemail, unlimited sms, mms and stuff...???

unfortunately u wont

u'll just get cd vm and 2500 text, NO MMS or VVM

[manhattan01]

I called and changed my OLD plan from:
30 min daytime
Unlimited eve/week @ 6pm
CiD/VM/FWD
No txt plan
for $19.99 + SAF + $.50

to

100 min daytime
1000 min eve/week @ 6pm
VM
CD for $8
50 txt
for $15 + SAF + $.50
less $10 credit for a total of around $13 + SAF + $.50

I don't use my phone a lot but I mentioned the possibility of picking up a blackberry later down the road. If I did...do I add the price of the data plan ON TOP of my call plan? Newb question I know...but I hadn't really toyed with the idea of data plan until discussing with them on the phone.

Yes. a data plan will be added on top of your current rate, be it $25 or $30. Its quite simple actually.

Question, which province are you from?

BC. Does that affect plan pricing or options? I never really thought of that. The reason I had asked the question was that most of the posts show both the voice and data components listed as a plan and then one price...be that $30+ to $60+. I am assuming all those that are posting are posting their final monthly bills and NOT just the data portion of it.

[LeafsWillWin]

anyone know if say you really want the new iphone 3gs, is it better to say that Fido offered you a better contract and state it. Or just to say you were looking for a "smartphone" and telus or bell offered you a better contract. Since Fido and Rogers are the only company with the Iphone and Rogers owns Fido I am scared that if I say Fido offered me a better contract, ROgers will just say fine go for it, either way we get your money. What do you guys think?

bump. anyone?

[vicrm]

Also by calling into retentions?

How did you say it to them?

Just go "I want to upgrade my phone"?

Henry.

When the 3G S came out last month I called and was told by both retentions and a regular rep that I had to wait until 2nd anniv (end of this month)if I wanted to upgrade my phone.

With previous HUP in 2005 and 2007 I just walked into a Roger's store and told them I wanted to look at the new phones and they upgraded me on the spot.

I was sick and tired of waiting until end of the month so called the FIDO new customer line to ask what they could offer me. Compared the 2 offers and since the penalty wasn't so bad and the monthly charges are much cheaper with Fido, I jumped ship and got my new 3G S yesterday.

[Havo]

bump. anyone?

They aren't really going to match fido... fido is aimed at a different market. Rogers is more business where as fido is more of a budget branch. They don't really care if you go to fido. If you do a search you can see that most people who tried that didn't get what the wanted. You can also see the past couple of pages where people tried to match fido with rogers to get rid of the SAF.

[Havo]

With Roger's, I was told I'd have to wait until I'd passed year 2 of 3 on my present contract to switch from Blackberry Plan to a an iphone. Not sure if they were yanking my chain.

In the past, I've been able to get a HUP after about 2 years.

They weren't... normally u are only eligible for a HUP after 2 years with a smartphone... so since you have a bb right now its considered a smartphone. If they offered subsidized phones for HUP every year people would be making a killing off it. A lot of people sell the phones that they get off HUP's and they've picked up on this. That's why its every 2yrs+ that you are eligible. The odd chance you might be able to get a HUP in less than one year if they've generated enough revenue off you.

[Bafflebrain]

just got a renewal for my plan!!!

250 Minutes anytime
6pms unlimited
Rogers to Rogers Free
Call display
Unlimited Text
6gb of Data

for $45 a month + 6.95 + .5 + 13% tax

I can later combine accounts to get a bigger discount! (10% discount cause of 3 bundles)

= $54.18

Called in, with only one month left in contract, and asked about ECF and Bell's offer for 1gb of data for $45, the nice man Mike offered me this plan, at first he said 6gbs of data added on my $25 plan for a total of $50 a month, but he put it down to 45.

He even waived the activation fee if i upgraded to an iphone in the notes.


I wanted something similar but all they won't budge from $20+$30 and definitely no VM unless I get the $7 VM package.

250 Minutes anytime +50 bonus
6pms unlimited
Rogers to Rogers Free
Call display
Unlimited Text
6gb of Data

for $50 a month + 6.95 + .5 + 13% tax

HTC Dream for $124 less $50 rebate.
32GB iPhone 3GS for $224 no rebate.
16GB iPhone for $174 no rebate.

[VIKKO]

hey all

first try today

250 mins
unl after 6 + weekends
unl incoming
rogers 2 rogers
voice mail
call display
$35 blackberry plan (500 mb data, unl text, etc)

= 52.45 + tax + service fees
$299 + $35 activation for bold

i leveraged a telus retention plan
250 anytime
unl e/w 5
unlt text
unl incoming
voice mail 3 / call id/ call forward/ conf call
unl data (email,web,streaming,msg)
no contract
=$50 + saf+911

no contract!!! thats the key plus throw in a bb storm for $50.

good luck all

[Styx555]

I'm up for a HUP and would like to get a curve, however don't want a data plan. Any suggestions on how to pull this off? Also, any tips on the best plan for voice only (I need voicemail, caller ID and texts).

Thanks

[LeafsWillWin]

They aren't really going to match fido... fido is aimed at a different market. Rogers is more business where as fido is more of a budget branch. They don't really care if you go to fido. If you do a search you can see that most people who tried that didn't get what the wanted. You can also see the past couple of pages where people tried to match fido with rogers to get rid of the SAF.

Ok so just to make sure I do this right, just mention Bell or Telus instead of Fido?

[rosemine]

^^^^ u never really ask for credits, its more of like u ask for this and that and request that it be ______ per month, and often they wont even tell u that its a credit

Here is a little summary of the types of credits they have at Rogers

FIRSTLY, the amount of credits you have CANNOT EXCEED the value of your voice plan.

However, feature credits do not count to this.

For instance,

If you have a 20 dollars voice plan, u can have:

Free Unlimited Incoming
Free Rogers to Rogers
Free Call Display

These are examples of FEATURE CREDITS

Other features dont have corresponding FEATURE credits, this is why they get a credit towards them. FOR INSTANCE, Unlimited Network Calling must be offset with a 10 dollar credit.

This is why some people are questioning "can i switch my free rogers to rogers for 1000 LD mins". The thing is that the rep will NOT be inclined to do that cause they would have to actually give you a MONTHLY CREDIT, and not just a feature credit.

This is great information to know!

Question, though, I'm on a family plan where altogether we pay $40 (I pay $20).

On my line I pay for these:
$20 - Voice plan
$10 - My5
$12 - Value Pack (CID, VM etc.)
$7 - Early evening calling at 6pm

Plus SAF and taxes I pay about $47.xx

They put on two monthly plan credits for 3 years, which are $6, and $3. I want to know if I call retentions can I get any other credits? Or mix around the credits I have already to reduce my bill?


Are My5, early evening and the value pack considered features?

In other words, I need to reduce my bill somehow and yet still keep the basics that I need which are VM, CID and MY5 with some extra minutes for miscellaneous things like work. Is there any combination that you guys know of that I can get through retentions? Credits for CID? SAF credit? The $10 retentions value pack?

I'm just at a loss, and my bill is out of my price range - I need to do something.

[mc9180]

Hey were you guys successful in extending your monthly credits when renewing your contracts? I have two monthly credits, one w/ expiry, the other no expiry. The customer retentions guy told me that he won't extend my monthly credit w/ expiry if i sign a new 3 year contract. What the heck?!

[Havo]

Ok so just to make sure I do this right, just mention Bell or Telus instead of Fido?

That's one approach... yes.

[nevy12]

kk, well i called rogers like 5 times...actulii more than that and ask if they cud upgrade my 500MB to 1gb or even 6gb becuz of that promotion for no extra cost they said they cudn't do anything for me...

then in my last conversation i asked bout the data becuz i needed to teather and brought well i needed to teather cuz i'm travelling canada but then i said cud u at least give me more LD mins cuz i only had a 100...

I kno i can't get the data cuz i have the data value pack...any advice on how i can more LD mins..?

[Jonavin]

It helps if they can actually understand what you're trying to say.

[nevy12]

It helps if they can actually understand what you're trying to say.

Sorry...well i want more than 100LD...how should i go about it...?

[WiiD]

This is what I managed:
250 minutes
Unlimited 6PM on and and weekends
Unlimited incoming txt's, 2500 outgoing
Voicemail, Caller ID
6GB Data Plan
$20 Voice + $30 Data + $7.45 (911, SAF) Fees - $3 Bundle
So $54.45 + tax

$249 Bold, no activation fee.

[singh20]

I got an student plan for cheap:

My10 (unlimited calling & texting) - $25
500 incoming minutes
100 daytime minutes
1000 evening & weekend minutes
Caller ID & Name Display - $8
Early Evening - $7
$25 monthly credit

Total a month: $25.37 including SAF and taxes

[boumbo]

i just saw in the news that rogers is charging for incoming text now...

[can't get 'nough dealz]

This is great information to know!

Question, though, I'm on a family plan where altogether we pay $40 (I pay $20).

On my line I pay for these:
$20 - Voice plan
$10 - My5
$12 - Value Pack (CID, VM etc.)
$7 - Early evening calling at 6pm

Plus SAF and taxes I pay about $47.xx

They put on two monthly plan credits for 3 years, which are $6, and $3. I want to know if I call retentions can I get any other credits? Or mix around the credits I have already to reduce my bill?


Are My5, early evening and the value pack considered features?

In other words, I need to reduce my bill somehow and yet still keep the basics that I need which are VM, CID and MY5 with some extra minutes for miscellaneous things like work. Is there any combination that you guys know of that I can get through retentions? Credits for CID? SAF credit? The $10 retentions value pack?

I'm just at a loss, and my bill is out of my price range - I need to do something.



The problem with the following features is that there isnt any corresponding feature CREDITS.
$10 - My5
$12 - Value Pack (CID, VM etc.)

My suggestion would be to take the 10 dollar retention value pack (CD VM and 2500 texts)

The rep would be able to give ur a feature credit on ur 6pm early evenings.

In terms of lowering the costs of your plan, its a lot more difficult than just asking for more stuff. So overall, you can still save 7 dollars for your early evenings (acutally, they would remove your early evenings, ADD then retention early evenings and subtract it with its corresponding feature credits), also, you can ask just to remove your 6 and 3 dollar credits for a full 10 dollar one towards your valuepack. Then, you can ask for rogers to rogers and free incoming (they are more inclined to give these to you because they have FEATURE credits)

[nitroblu]

i just saw in the news that rogers is charging for incoming text now...
that's old news, they released that info at least a month ago

Sorry...well i want more than 100LD...how should i go about it...?
simple...ask for it? LOL
They might offer you some feature you don't need for free, say R2R, just say, "I need more LD min actually b/c my _____ lives in ________ and he/she likes to talk a lot with me, is there anything you can do so I have more LD minutes?" if the rep says no, you can try again with a different rep, or try the approach of saying "well I don't need the feature of R2R, could I have more LD min instead of the R2R?" now this is an EXAMPLE, don't go saying this if you weren't offered R2R LOL

i mean, if I could figure out to say that, and i'm no genius, u gotta think that maybe it was pretty obvious to try that first? LOL the actual key is to ask. there's no right or wrong way to do it (unless you're screaming at them, then hang up and don't bother again), u jsut have to keep trying til you get what you want with rogers.

[nevy12]

that's old news, they released that info at least a month ago


simple...ask for it? LOL
They might offer you some feature you don't need for free, say R2R, just say, "I need more LD min actually b/c my _____ lives in ________ and he/she likes to talk a lot with me, is there anything you can do so I have more LD minutes?" if the rep says no, you can try again with a different rep, or try the approach of saying "well I don't need the feature of R2R, could I have more LD min instead of the R2R?" now this is an EXAMPLE, don't go saying this if you weren't offered R2R LOL

i mean, if I could figure out to say that, and i'm no genius, u gotta think that maybe it was pretty obvious to try that first? LOL the actual key is to ask. there's no right or wrong way to do it (unless you're screaming at them, then hang up and don't bother again), u jsut have to keep trying til you get what you want with rogers.

Thanks...ill ask again tommorow...

[k8park]

I need help. I've been a Roger's customer for 7+ years. My last contract and hardware upgrade was 5 years ago (I didn't bother to renew a contract). Now my husband is on Bell, but his contract is up and he wants to come over to Rogers to get an iphone and be part of a family plan if it works out better than two individual lines.

Being nice is not a problem - I am not able to be anything but, however, it isn't getting me anywhere. I called in last October, and just called in again now, and both times have been offered the same was what is on the website. (and yes, I was calling the retentions dept). This last time, he did say he would throw in CD and vm at no charge, but how do I get to the type of deals everyone is posting?

The family plan he offered was the $90/month for 400 shared minutes and 1 G of shared data. CD and VM would be free, but I assume we would have to add texting (or is that part of the data?). There would be the SAF and tax on that which would put us well over $100.

Currently I'm on an old corporate plan - $20 for 150 mins, eves at 7pm and an essential value pack for $12. My bills seem to be about $55/month on average. My husband is paying a bit less with Bell, but we are hoping if we combine plans with Rogers to keep them at about $80-90, with data.

Does longevity count for anything? Do I have to come right out and ask for a better deal? Today (when offered CD and VM free) was the first time I've ever been offered anything (no credits, etc) and he only did that after being on the phone for 20+ min chatting about plans. Is it just calling more often to find a rep that volunteers things, or how do you get the plan you want?

[shan]

does anyone else have this problem where you've already gotten your deal but you keep coming back to this thread to see what you might have missed out on...

[can't get 'nough dealz]

I need help. I've been a Roger's customer for 7+ years. My last contract and hardware upgrade was 5 years ago (I didn't bother to renew a contract). Now my husband is on Bell, but his contract is up and he wants to come over to Rogers to get an iphone and be part of a family plan if it works out better than two individual lines.

Being nice is not a problem - I am not able to be anything but, however, it isn't getting me anywhere. I called in last October, and just called in again now, and both times have been offered the same was what is on the website. (and yes, I was calling the retentions dept). This last time, he did say he would throw in CD and vm at no charge, but how do I get to the type of deals everyone is posting?

The family plan he offered was the $90/month for 400 shared minutes and 1 G of shared data. CD and VM would be free, but I assume we would have to add texting (or is that part of the data?). There would be the SAF and tax on that which would put us well over $100.

Currently I'm on an old corporate plan - $20 for 150 mins, eves at 7pm and an essential value pack for $12. My bills seem to be about $55/month on average. My husband is paying a bit less with Bell, but we are hoping if we combine plans with Rogers to keep them at about $80-90, with data.

Does longevity count for anything? Do I have to come right out and ask for a better deal? Today (when offered CD and VM free) was the first time I've ever been offered anything (no credits, etc) and he only did that after being on the phone for 20+ min chatting about plans. Is it just calling more often to find a rep that volunteers things, or how do you get the plan you want?

You would be able to get a good deal on YOUR LINE, BUT you husband WILL NOt GET ANY SPECIAL OFFERS

Customer relations is there to help EXISTING LINES

[gazoo10]

Copy From My Bill:

Jul 02 - Aug 02

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00 (2500 Text, CID, Enhanced voicemail)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00 (1000 ld minutes)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.31

GST (#86239 5381) 1.11
PST 1.78

Total for Wireless: $25.20

[Aznsilvrboy]

Copy From My Bill:

Jul 02 - Aug 02

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00 (2500 Text, CID, Enhanced voicemail)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00 (1000 ld minutes)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.31

GST (#86239 5381) 1.11
PST 1.78

Total for Wireless: $25.20

That's my dream plan, but i think your bill should be $22.45 before taxes (where did the 31 cents come from?). I have:

250+50/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -5.00
Value Pack 10.00 (2500 Text, CID, Enhanced voicemail)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Canadian LD Anytime Option 5.00 (1000 ld minutes)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $27.45
Total after taxes: $31.02

Took me 1.5 years to get

Im going to try to get $5 off or unlimited incoming calls (credited) on my next call.

[lostinpangea]

After lots of time spent on the phone with retentions, I have ended up with the following plan:

Plan
--------------------------------
$20 - 400 min (250 + 150 bonus)
$ 0 - UL E/W @ 9pm
$ 5 - E/W 6pm option
$ 5 - R2R
$10 - UL incoming
$ 7 - VM
$ 8 - CID
$ 3 - 100 txt msgs (more than enough for me)
$ 5 - 1000 min Cdn LD
$30 - 6GB Data
$10 - VPN option
--------------------------------
$103 - Total Plan Cost


Credits
------------------------------
$ 7 - VM
$ 8 - CID
$ 5 - R2R
$10 - UL incoming
$ 5 - Monthly plan credit
$10 - Monthly plan credit
$15 - Monthly plan credit
------------------------------
$60 - Total Credits


Net Price $43 + SAF + 911 + tax = $57.01


Here are some tips that worked for me:


1. Read this thread! Being informed let's you know what's possible.

2. Be polite and respectful - the person at the end of the phone is a real person, just like you!

3. Ask the rep for the ticket ID# for the call and ask them to take notes. Keep your own journal of everything said.

4. Be open-ended and flexible. They may not be able to give you a discount but might be able to add a feature or bonus minutes for free.

5. Ask questions about features. If they make a genuine error in the description of a feature and it doesn't work the way it was described, you may get an option for free. My example is with data - I asked if it was completely unrestricted as to how I used it. After the rep researched the question, the reply was "yes". But when I tried to connect to my corporate VPN, it failed. They "fixed" the problem by adding the VPN option and giving me a $10 credit.

6. Be fair and honest. Don't lie or distort the truth to use #5.

7. Nibble. Get what you need initially and call back when something in the plan no longer suits your needs or they change something. My plan evolved over 10 months. The latest negotiation began when they started charging for inbound texts if you didn't have a text plan, which were supposed to be free with my package. I complained, and they tried to add a text package for free, but the computer wouldn't let them add any more credits. Instead, they offered me 150 bonus minutes when I paid for the $3 text plan. Win-win for both parties.

8. Describe your problems and let them invent solutions. You can learn about options that are not published anywhere. I needed a long distance package and didn't want to pay $20 for 200 LD min. They offered either $5 for 1000 LD min or $15 for unlimited LD min. I didn't know about that second option!

9. Not currently with Rogers but want a retention package? Buy a cheap phone off Craigslist and get a $20/200min plan WITHOUT contract. Stay on it for two months then call in to cancel. It's an easy, cheap way of getting a retention package without any threats of cancellation fees.

10. When you're done and you have a package you're happy with, thank the rep and let them know how much they have made a difference. It makes them feel good for a job well done and costs you nothing.


Well, that's everything I can think of for now. Good luck!

[hhm007]

Man, what's with me and bad luck?

I called in at 10PM EST.

A lady picked up, and wouldn't offer me anything but at full price.

She kept saying that if you want this additional features you're gonna have to pay.

I tried matching your plan MCG, but she wouldn't let me, she said that you most likely have a "10 year credit" for being with them for 3, 5, 10 years. And she said my line was only activated for 2 years. I told her that, yes that's true, but me and my family have been with them since we moved here in 1999, and she said that didn't matter, that doesn't count. I wanted to tell her that's utter bs.

I also asked her the prices for HUP, and she said that with my current revenue (I pay 60bucks a month), to get a hardware upgrade to a BB8900 curve, it would cost 349.99 + 35 activation.

I just ended up telling her everything was too expensive for me.

What time do you guys usually call?

Henry.

[kcorscadden]

I need help. I've been a Roger's customer for 7+ years. My last contract and hardware upgrade was 5 years ago (I didn't bother to renew a contract). Now my husband is on Bell, but his contract is up and he wants to come over to Rogers to get an iphone and be part of a family plan if it works out better than two individual lines.

Being nice is not a problem - I am not able to be anything but, however, it isn't getting me anywhere. I called in last October, and just called in again now, and both times have been offered the same was what is on the website. (and yes, I was calling the retentions dept). This last time, he did say he would throw in CD and vm at no charge, but how do I get to the type of deals everyone is posting?

The family plan he offered was the $90/month for 400 shared minutes and 1 G of shared data. CD and VM would be free, but I assume we would have to add texting (or is that part of the data?). There would be the SAF and tax on that which would put us well over $100.

Currently I'm on an old corporate plan - $20 for 150 mins, eves at 7pm and an essential value pack for $12. My bills seem to be about $55/month on average. My husband is paying a bit less with Bell, but we are hoping if we combine plans with Rogers to keep them at about $80-90, with data.

Does longevity count for anything? Do I have to come right out and ask for a better deal? Today (when offered CD and VM free) was the first time I've ever been offered anything (no credits, etc) and he only did that after being on the phone for 20+ min chatting about plans. Is it just calling more often to find a rep that volunteers things, or how do you get the plan you want?

Retention plans don't exist for Family or Couples plans. Only Individual lines are eligible for retentions plans.

So to do what you want, you need to get 2 individual lines.

You would be able to get a good deal on YOUR LINE, BUT you husband WILL NOt GET ANY SPECIAL OFFERS

Customer relations is there to help EXISTING LINES

Wrong

You can add a 2nd line to your account and just make it the exact same as the existing line. So have 2 retention plans, but you add the 2nd line aka husband.

I did this with my GF about 2 yrs ago and our friends (BF/GF) did it a few weeks ago.

[kaspy]

Does anybody know where I can find a statement online of the insider employee purchase plan? (The one for $17.50 with 200 minutes, unlimited incoming texts and evenings at 6pm).

I've tried calling the reps to inquire about whether unlimited incoming texts applies to the new incoming text charge. Apparently it doesn't but I think it should. I'm having trouble finding somewhere where Rogers officially states unlimited incoming texts for this plan because it's not advertised on their site.

I also talked to Rogers earlier for a hardware/plan upgrade

They offered 200 minutes, 6pm evenings/weekends, 500MB data for $45 after SAF, 911 fee, taxes. They're also letting me get the HTC Magic even though I don't have a plan of over $45 pre SAF etc. What do you guys think?

[hhm007]

Does anybody know where I can find a statement online of the insider employee purchase plan? (The one for $17.50 with 200 minutes, unlimited incoming texts and evenings at 6pm).

I've tried calling the reps to inquire about whether unlimited incoming texts applies to the new incoming text charge. Apparently it doesn't but I think it should. I'm having trouble finding somewhere where Rogers officially states unlimited incoming texts for this plan because it's not advertised on their site.

I also talked to Rogers earlier for a hardware/plan upgrade

They offered 200 minutes, 6pm evenings/weekends, 500MB data for $45 after SAF, 911 fee, taxes. They're also letting me get the HTC Magic even though I don't have a plan of over $45 pre SAF etc. What do you guys think?

How much they offering you the magic for?

And how long have you been with them?

Henry.

[mcg]

After lots of time spent on the phone with retentions, I have ended up with the following plan:

Plan
--------------------------------
$20 - 400 min (250 + 150 bonus)
$ 0 - UL E/W @ 9pm
$ 5 - E/W 6pm option
$ 5 - R2R
$10 - UL incoming
$ 7 - VM
$ 8 - CID
$ 3 - 100 txt msgs (more than enough for me)
$ 5 - 1000 min Cdn LD
$30 - 6GB Data
$10 - VPN option
--------------------------------
$103 - Total Plan Cost


Credits
------------------------------
$ 7 - VM
$ 8 - CID
$ 5 - R2R
$10 - UL incoming
$ 5 - Monthly plan credit
$10 - Monthly plan credit
$15 - Monthly plan credit
------------------------------
$60 - Total Credits


Net Price $43 + SAF + 911 + tax = $57.01


Here are some tips that worked for me:


1. Read this thread! Being informed let's you know what's possible.

2. Be polite and respectful - the person at the end of the phone is a real person, just like you!

3. Ask the rep for the ticket ID# for the call and ask them to take notes. Keep your own journal of everything said.

4. Be open-ended and flexible. They may not be able to give you a discount but might be able to add a feature or bonus minutes for free.

5. Ask questions about features. If they make a genuine error in the description of a feature and it doesn't work the way it was described, you may get an option for free. My example is with data - I asked if it was completely unrestricted as to how I used it. After the rep researched the question, the reply was "yes". But when I tried to connect to my corporate VPN, it failed. They "fixed" the problem by adding the VPN option and giving me a $10 credit.

6. Be fair and honest. Don't lie or distort the truth to use #5.

7. Nibble. Get what you need initially and call back when something in the plan no longer suits your needs or they change something. My plan evolved over 10 months. The latest negotiation began when they started charging for inbound texts if you didn't have a text plan, which were supposed to be free with my package. I complained, and they tried to add a text package for free, but the computer wouldn't let them add any more credits. Instead, they offered me 150 bonus minutes when I paid for the $3 text plan. Win-win for both parties.

8. Describe your problems and let them invent solutions. You can learn about options that are not published anywhere. I needed a long distance package and didn't want to pay $20 for 200 LD min. They offered either $5 for 1000 LD min or $15 for unlimited LD min. I didn't know about that second option!

9. Not currently with Rogers but want a retention package? Buy a cheap phone off Craigslist and get a $20/200min plan WITHOUT contract. Stay on it for two months then call in to cancel. It's an easy, cheap way of getting a retention package without any threats of cancellation fees.

10. When you're done and you have a package you're happy with, thank the rep and let them know how much they have made a difference. It makes them feel good for a job well done and costs you nothing.


Well, that's everything I can think of for now. Good luck!

Nice tips.

One Q though. How did you convince CxR to give you more MPC's than your base plan?

From the knowledge shared by the Rogers gurus here accounts with this kind of credit setup are usually audited and have had the surplus credits removed.

I'm pretty curious and would love to know... perhaps I can call in to give it a try!

[kaspy]

How much they offering you the magic for?

And how long have you been with them?

Henry.

$99 + $35 activation

I've been with them for over 5 years I'm guessing. My 3 year contract is ending this September.

[lostinpangea]

Nice tips.

One Q though. How did you convince CxR to give you more MPC's than your base plan?

From the knowledge shared by the Rogers gurus here accounts with this kind of credit setup are usually audited and have had the surplus credits removed.

I'm pretty curious and would love to know... perhaps I can call in to give it a try!

I didn't ask for any specific credits, I just asked what they could do to help out. I guess they chose to apply MPC's. However, they were usually added in response to some mistake Rogers made with my bill or features.

Don't tell them _how_ to do their jobs, just keep asking _what_ they can do to help out. It makes no difference to me what type of credits they are as long as I save money! :D

[hhm007]

What time do you guys usually call?

Henry.

[kaspy]

I call maybe around 5PM or so. The last time I called today was probably 9:30ish because I read online about some changes being made to my voice plan and was wondering if I was affected. While I was talking to the rep I just asked about the incoming text thing as well.

[da_hool]

I didn't ask for any specific credits, I just asked what they could do to help out. I guess they chose to apply MPC's. However, they were usually added in response to some mistake Rogers made with my bill or features.

Don't tell them _how_ to do their jobs, just keep asking _what_ they can do to help out. It makes no difference to me what type of credits they are as long as I save money! :D

FYI your Monthly Plan Credit is limited to the price of your plan, in your case $20. I had $30 in MPC's on a $20 plan and even though it can be added to my account, the billing system limits the credits when it generates the bill. I had to switch to a $45 plan to realize the full $30 MPC.

[hhm007]

I called at around 9.30pm also, but I was on hold till around 10:30.

The rep I got after that just gave me all the prices at normal cost.

Including the HUP.

I'm so unlucky :(

Henry.

PS. Someone wanna call for me? lol

[mahpoaht]

Copy From My Bill:

Jul 02 - Aug 02

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00 (2500 Text, CID, Enhanced voicemail)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00 (1000 ld minutes)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $22.31

GST (#86239 5381) 1.11
PST 1.78

Total for Wireless: $25.20

Here is what I got (copy from my portal):

250/Unlimited Eve/Wkds Plan - $20.00
Unlimited Incoming Calls Opt.
250 Bonus minutes
250 Wkday/Unltd. Eve/Wkends
Additional Services
Call Forward/Trans.Pay Per Use
Detailed Billing
2500 Sent/Unl. Received Txt
Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?
Discount(s)
Digital Call Display Credit - To be removed on xx/xx/2011
Monthly Plan Credit 3 Yr - To be removed on xx/xx/2012
Incoming Calling Opt. Cr - To be removed on xx/xx/2012
Rogers to Rogers 3Yr Bonus - To be removed on xx/xx/2012
My Current Wireless Essentials
Unlimited Incoming Calls Opt. All
Rogers to Rogers Calling All
Value Pack All

Everything for $31.02 after all fees and tax.

Is there any room for negotiation?

Edit: apparently there is another 100 LD minutes but it didnt show on the portal althogh I confirmed with 2 CSRs.

[Aznsilvrboy]

I did this with my GF about 2 yrs ago and our friends (BF/GF) did it a few weeks ago.

What exactly do you say to the rep? "Hi, I would like to add a second line to my account with the exact same plan as my first one?" What if they ask you what for, just tell them the truth (new line for GF)?

[skyrink]

Here is what I got (copy from my portal):

250/Unlimited Eve/Wkds Plan - $20.00
Unlimited Incoming Calls Opt.
250 Bonus minutes
250 Wkday/Unltd. Eve/Wkends
Additional Services
Call Forward/Trans.Pay Per Use
Detailed Billing
2500 Sent/Unl. Received Txt
Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?
Discount(s)
Digital Call Display Credit - To be removed on xx/xx/2011
Monthly Plan Credit 3 Yr - To be removed on xx/xx/2012
Incoming Calling Opt. Cr - To be removed on xx/xx/2012
Rogers to Rogers 3Yr Bonus - To be removed on xx/xx/2012
My Current Wireless Essentials
Unlimited Incoming Calls Opt. All
Rogers to Rogers Calling All
Value Pack All

Everything for $31.02 after all fees and tax.

Is there any room for negotiation?

Edit: apparently there is another 100 LD minutes but it didnt show on the portal althogh I confirmed with 2 CSRs.

holy shoot, i want your plan!!! gimme gimme gimme. your credits have greatly surpassed the base price of your plan, i doubt you can negotiate any further without raising a red flag if it hadnt already. wanna duplicate your plan and give to me? :cheesygri

[Invasionmix]

Hey guys, I've never tried to call retentions before. My phone is literally dying so I need a new phone pretty bad. I'm on the EPP corp plan right now so I pay about $30-40 a month with caller ID/VM. I've never done a HUP. I wanna get the BB Bold and a data plan. What kinda plans would they offer me? Hopefully some of you guys can help me, thanks!

Oh yeah, I've been with Rogers for a few years, my 3-year contract ended in April and I haven't renewed it yet.

[shopper-X]

I called at around 9.30pm also, but I was on hold till around 10:30.

The rep I got after that just gave me all the prices at normal cost.

Including the HUP.

I'm so unlucky :(

Henry.

PS. Someone wanna call for me? lol

You are calling too late. Retentions I believe closes at 8pm EST M-F and 5pm EST on Saturday.
Do not call with 5 minutes left either. Call with lots of time left as most queues stop excepting calls to hold 5 - 10 minutes before they close to clear the queue.

[hhm007]

You are calling too late. Retentions I believe closes at 8pm EST M-F and 5pm EST on Saturday.
Do not call with 5 minutes left either. Call with lots of time left as most queues stop excepting calls to hold 5 - 10 minutes before they close to clear the queue.

Ohh, a guy before said that they close at 12.00AM EST.

KK, I'll try again later, earlier this time.

Henry.

[Styx555]

That's my dream plan, but i think your bill should be $22.45 before taxes (where did the 31 cents come from?). I have:

250+50/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -5.00
Value Pack 10.00 (2500 Text, CID, Enhanced voicemail)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Canadian LD Anytime Option 5.00 (1000 ld minutes)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $27.45
Total after taxes: $31.02

Took me 1.5 years to get

Im going to try to get $5 off or unlimited incoming calls (credited) on my next call.

This sounds like a great plan. Could you clarify a few points for me:
1. When do your evenings start (ie 6pm, 8 pm,etc)
2. Does Rogers to Rogers calling give you unlimited calling to any Rogers cell number locally and nationally? Does it inlcude Rogers Lan lines?

Thanks.

[kcorscadden]

What exactly do you say to the rep? "Hi, I would like to add a second line to my account with the exact same plan as my first one?" What if they ask you what for, just tell them the truth (new line for GF)?

Exactly

What I did was I negotiated my retention package first. After that, I then said I would like to add a 2nd line to my account for my GF, but I will only add the 2nd line if it has the same retention plan as my main line.

They did it without any hesistations.

[shopper-X]

Ohh, a guy before said that they close at 12.00AM EST.

KK, I'll try again later, earlier this time.

Henry.

That guy was wrong.

[JamieO]

This sounds like a great plan. Could you clarify a few points for me:
1. When do your evenings start (ie 6pm, 8 pm,etc)
2. Does Rogers to Rogers calling give you unlimited calling to any Rogers cell number locally and nationally? Does it inlcude Rogers Lan lines?

Thanks.

I asked about the R2R and its umlimited to any LOCAL rogers cell phone but does not include home phones or lan lines

[M.D.]

100 minutes
1000 evenings/weekends
caller id/voicemail
unlimited text msg
500mb data
$47.45 all in.

also the htc magic for $145 + $35 admin fee.

my contract is almost up..should i take it?

[Havo]

100 minutes
1000 evenings/weekends
caller id/voicemail
unlimited text msg
500mb data
$47.45 all in.

also the htc magic for $145 + $35 admin fee.

my contract is almost up..should i take it?

If you feel that it meets your needs then take it.

[bigeye43]

100 minutes
1000 evenings/weekends
caller id/voicemail
unlimited text msg
500mb data
$47.45 all in.

also the htc magic for $145 + $35 admin fee.

my contract is almost up..should i take it?

I think you could do much better. Check out the deal I worked out 2 weeks ago. I got a free 8gb Iphone (refreshed), or I could have chose a Dream or Magic for $49.95. Kinda thinking about kicking myself now for not getting the HTC, but, hey a free Iphone is a free Iphone.


Ok, so here is the deal I finalized yesterday, with one month left on my 2 year contract. It took 4 phone calls over the last 2 weeks. I have been a customer with rogers for 13 years, and the only phone I ever paid for was my very first Nokia.

3 Year Term:
$25 plan
200 minutes + 50 bonus + 100 bonus minutes anytime
Unlimited E/W at 6pm
100 LD
Unlimited Incoming
Smartphone Value Pack (VVM, Who Called, CID)
1000 Picture or Video Messages
2500 sent/unlimited received text messages
6GB Data plan - Free tethering for the 3 years (Confirmed Verbally 3 times, as well as a note on my account)
Unlimited Data for the First 3 Months
No charge SAF For the first 12 months, with a renewal note on my account.
$.50 911 fee
Free 8GB Iphone 3G refreshed
$0 Activation
No Charge shipping.

$40.50 plus $2.03 GST = $42.53

Sounds Pretty Damn Sweet to me!

Funny thing is, over the first 3 calls, I tried my hardest to not have to have Data with a Smart Phone upgrade. Even though Fido does not require it, The first 3 Rogers Reps would not budge. My call yesterday afternoon (Which was the 30 days before my contract expires) The rep told me right away he could give me the 8GB Iphone 3G for free with NO DATA. I just about took the deal right there. But then he offered me the 6GB plan for $20. I already had $25 in plan credits, and we just worked things a little different to get me more. I had the Rogers 2 Rogers feature for free before, but would only use about 8 minutes a month. So, we switched it to the Unlimited Incoming for Free. I also had the 1000 LD minutes for $5, and I have only been using about 50-75 of them a month, so we switched to the free 100 LD minutes, and kept the $5 plan credit. And I had mentioned Fido has no SAF, and he gladly waived it for me. Over all, my plan has increased by about $7 including tax, and I get the 6GB data.

The Rep's name was Chris (sorry, no extension), and he was a soft spoken guy. VERY NICE Guy.

Again, being respectful, lot's of please and thank you's really does go along way.

If anyone can spot where I may have done better, let me know!

And if I forgot anything, I will update.

HTH!

[M.D.]

If you feel that it meets your needs then take it.

I would like more (minutes) for that price..but the rest does meet my needs..just wished it was a little cheaper.

Just wondering what else I could get or its a good deal.

[bigeye43]

I would like more (minutes) for that price..but the rest does meet my needs..just wished it was a little cheaper.

Just wondering what else I could get or its a good deal.

Look at the post above.

[Bafflebrain]

Look at the post above.

I would like to hear back when your first bill arrive...

[bigeye43]

Actually, my first bill arrived yesterday, and yes, it was not correct. They only had $20 in plan credits. I called first thing this morning, and the girl stated the credits had not been added by mistake. My bill came in at $72.22. After she added the credits, my bill actually came out to $25.32. She took off $46.90 this morning. On my next bill it will be the correct amount of $42.50, as I have separate CID credit ending this month.

This is my wireless essentials page after my credits were updated correctly this morning.

My Current Price Plan

200/Unlimited Eve/Wkds Plan - $25.00


200 Weekday Minutes
50 Bonus minutes
Unlimited Incoming Calls Opt.
100 Bonus minutes


Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
1000 Picture or Video Msgs.
2500 Sent/Unl. Received Txt
100 Canadian LD Minute

Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


Discount(s)
Call Display Credit - To be removed on 24/07/2009
Monthly Plan Credit
System Access Fee Credit - To be removed on 07/07/2010
Monthly Plan Credit 3 Yr - To be removed on 07/07/2012
Monthly Plan Credit 3 Yr - To be removed on 07/07/2012
Incoming Calling Opt. Cr - To be removed on 07/07/2012
33.3% Disc VMail to Text
33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount

Smartphone Value Pack HTC S621R
IPHN8BLKRRFB

Data Service Plan 6GB – Limited Time Offer - term expires on 25/06/2012 All

Unlimited Incoming Calls Opt. All

[Bafflebrain]

Which province are you in? I can't get Rogers to budge here in BC. They won't discount the $30 6Gb plan and they did not offer any credits at all.




Actually, my first bill arrived yesterday, and yes, it was not correct. They only had $20 in plan credits. I called first thing this morning, and the girl stated the credits had not been added by mistake. My bill came in at $72.22. After she added the credits, my bill actually came out to $25.32. She took off $46.90 this morning. On my next bill it will be the correct amount of $42.50, as I have separate CID credit ending this month.

This is my wireless essentials page after my credits were updated correctly this morning.

My Current Price Plan

200/Unlimited Eve/Wkds Plan - $25.00


200 Weekday Minutes
50 Bonus minutes
Unlimited Incoming Calls Opt.
100 Bonus minutes


Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
1000 Picture or Video Msgs.
2500 Sent/Unl. Received Txt
100 Canadian LD Minute

Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


Discount(s)
Call Display Credit - To be removed on 24/07/2009
Monthly Plan Credit
System Access Fee Credit - To be removed on 07/07/2010
Monthly Plan Credit 3 Yr - To be removed on 07/07/2012
Monthly Plan Credit 3 Yr - To be removed on 07/07/2012
Incoming Calling Opt. Cr - To be removed on 07/07/2012
33.3% Disc VMail to Text
33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount

Smartphone Value Pack HTC S621R
IPHN8BLKRRFB

Data Service Plan 6GB – Limited Time Offer - term expires on 25/06/2012 All

Unlimited Incoming Calls Opt. All

[nevy12]

100 minutes
1000 evenings/weekends
caller id/voicemail
unlimited text msg
500mb data
$47.45 all in.

also the htc magic for $145 + $35 admin fee.

my contract is almost up..should i take it?

Well, maybe you could if it was @ least 6gb...since its on promotion...i think it'd be a good bet becuz u don't hav that many minutes....

[nevy12]

I hav 500 incoming minutes in my plan does that include only local calls coming in or from anywhere in canada?....

[mcg]

Wow, you guys are getting awesome plans now!

bigeye, my plan is about the same as yours but I pay exactly $5 bucks more.

This thread is really itching me to call in to try to get $5 more off, but meh... lazy, lol.

[Aznsilvrboy]

This sounds like a great plan. Could you clarify a few points for me:
1. When do your evenings start (ie 6pm, 8 pm,etc)
2. Does Rogers to Rogers calling give you unlimited calling to any Rogers cell number locally and nationally? Does it inlcude Rogers Lan lines?

Thanks.

1. My evenings start at 6pm
2. Rogers to Rogers only includes cell phone numbers, not land lines. I believe mine is local, but I think there is a national R2R. Does anyone know what the national R2R looks like on the bill (or what it's called officially)?

[bigeye43]

Which province are you in? I can't get Rogers to budge here in BC. They won't discount the $30 6Gb plan and they did not offer any credits at all.

I am in Alberta

[iankiller]

im new here and i've been with rogers for a while. at first i had 2 separate plans. one started a year after the other. the oldest started in september of 2007. then i merged both into a famly plan. the cheapest 35$ family plan. with an old 11$ communicate value pack that includes cid, vm and 125 texts on each. do you think they will offer me anything if i call?

[LeafsWillWin]

1. My evenings start at 6pm
2. Rogers to Rogers only includes cell phone numbers, not land lines. I believe mine is local, but I think there is a national R2R. Does anyone know what the national R2R looks like on the bill (or what it's called officially)?

I just renewed and got this yesterday. I went into a rogers store and got somewhat of a print out of my contract. I'm pretty sure it is the Unl. Network Calling +LD. Hope this helps.

Oh and I will post my deal soon. Still trying to put together what I got as there are so many things going on with the credits etc...

[Jonavin]

Does the "Plan Change Pending" actually mean anything or does everybody just gets the same notes until the offical effective date ? Maybe it shows what's possible?

200/Unlimited Eve/Wkds Plan - $20.00

* Target Message Tag - $0.00
* Target Message Tag - $0.00

* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 200 Wkday / Unltd. Eve/Wkend
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* 100 Bonus minutes
* 100 Bonus minutes
* 100 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes
* Unlimited Incoming Calls Opt.
* Unltd Inc Calling Bonus
* 6pm Early Eve Calling Bonus
* 6pm Early Eve Calling Bonus
* 100 Bonus Minutes
* 100 Bonus Minutes
* Unltd Inc Calling Bonus
* Unltd Inc Calling Bonus
* 100 Bonus Minutes

[shopper-X]

Does the "Plan Change Pending" actually mean anything or does everybody just gets the same notes until the offical effective date ? Maybe it shows what's possible?

200/Unlimited Eve/Wkds Plan - $20.00

* Target Message Tag - $0.00
* Target Message Tag - $0.00

* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 200 Wkday / Unltd. Eve/Wkend
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* 100 Bonus minutes
* 100 Bonus minutes
* 100 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes
* Unlimited Incoming Calls Opt.
* Unltd Inc Calling Bonus
* 6pm Early Eve Calling Bonus
* 6pm Early Eve Calling Bonus
* 100 Bonus Minutes
* 100 Bonus Minutes
* Unltd Inc Calling Bonus
* Unltd Inc Calling Bonus
* 100 Bonus Minutes


Means nothing. I had this show up once.

[rosemine]

The problem with the following features is that there isnt any corresponding feature CREDITS.
$10 - My5
$12 - Value Pack (CID, VM etc.)

My suggestion would be to take the 10 dollar retention value pack (CD VM and 2500 texts)

The rep would be able to give ur a feature credit on ur 6pm early evenings.

In terms of lowering the costs of your plan, its a lot more difficult than just asking for more stuff. So overall, you can still save 7 dollars for your early evenings (acutally, they would remove your early evenings, ADD then retention early evenings and subtract it with its corresponding feature credits), also, you can ask just to remove your 6 and 3 dollar credits for a full 10 dollar one towards your valuepack. Then, you can ask for rogers to rogers and free incoming (they are more inclined to give these to you because they have FEATURE credits)

Just wanted to say thanks so much for the advice! Got a lovely rep, and she was more than willing to help! Shaved off a good chunk of my bill! :)

[LeafsWillWin]

Hey guys I called last night and the guy seemed super nice.

I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff

I seemed pressured into accepting this cause he was like oh this is a today only thing so I gotta know now. It sounded good at the time but then I remembered the taxes will bring it around $80. Any suggestions here?

[JamieO]

Some of you guys have awesome deals..

How are some of you getting your SAF fees removed? I've been trying but no luck, they say that's something they can't do. I'm pretty happy with my retention plan but saving on SAF fees would be great

[M.D.]

Don't accept it, lots of people are getting that plan for $50-60 all in.

Hey guys I called last night and the guy seemed super nice.

I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff

I seemed pressured into accepting this cause he was like oh this is a today only thing so I gotta know now. It sounded good at the time but then I remembered the taxes will bring it around $80. Any suggestions here?

[M.D.]

Look at the post above.

Your plan is not possible for me as I've only been with them only 3 years as opposed to 13.

I'll be happy to accept $48 all in if they included 100 more daytime minutes and 100 long distance calling.
Also waive admin fee and I want new customer pricing on the htc phone ($99)

Is that too much to ask for?

[bluevektor]

This might be a dumb question, but when I call Customer Service, does the airtime used count against my daytime minutes? I only ask this because if I'm going to call them a few times in a month and get put on hold for an hour or so each time, that could add up quickly. Thanks!

[LeafsWillWin]

Don't accept it, lots of people are getting that plan for $50-60 all in.

What other credit do you think I could get?
I pretty much accepted it cause he was saying oh this is only something I could do today kinda thing. But I called today and they said when my phone arrives I can just not accept it and send it back to them kinda thing.
Thanks

[kala]

What other credit do you think I could get?
I pretty much accepted it cause he was saying oh this is only something I could do today kinda thing. But I called today and they said when my phone arrives I can just not accept it and send it back to them kinda thing.
Thanks

If you can live w/o visual voicemail, try to get:

250 daytime + 100 bonus = $20
Unltd Eve & Weekends @ 6pm = $5
Unltd Incoming = $10
100 LD Minutes = free
6GB Data Plan = $30
Value Pack (CID, VM, 2500text) = $10

= $50 + 7.45 fees + tax

Monthly Plan Credit = $10 and $5
Unltd Incoming Credit = $10

[LeafsWillWin]

If you can live w/o visual voicemail, try to get:

250 daytime + 100 bonus = $20
Unltd Eve & Weekends @ 6pm = $5
Unltd Incoming = $10
100 LD Minutes = free
6GB Data Plan = $30
Value Pack (CID, VM, 2500text) = $10

= $50 + 7.45 fees + tax

Monthly Plan Credit = $10 and $5
Unltd Incoming Credit = $10

Yeah to be honest I could really live with that. The guy just seemed so nice when I was talking to him. Just saying oh yeah i can give you this and that and some credit, unlimited this and that blah blah blah. See if I can get the Unltd Incoming Credit = $10 instead of $5 and then another $5 credit somewhere I would generally be happy.

[Havo]

im new here and i've been with rogers for a while. at first i had 2 separate plans. one started a year after the other. the oldest started in september of 2007. then i merged both into a famly plan. the cheapest 35$ family plan. with an old 11$ communicate value pack that includes cid, vm and 125 texts on each. do you think they will offer me anything if i call?

You can try... I've seen some pretty nice family retention plans in this thread. The thing is you have very little revenue being on the cheapest plan. It doesn't hurt to try so give them a call and see what they can do for you.

[itchyfingers]

Just got off the phone and I got this:

-200minutes/Free weekends
-Unlimited after 6pm
-1000 Texts
-500MB
-Caller Display

$45 + 6.95 + .50 + tax

I tried to get more features or credits but he wouldn't budge at all. I think it suits my needs for now but will push harder further down the road.

[da_hool]

This might be a dumb question, but when I call Customer Service, does the airtime used count against my daytime minutes? I only ask this because if I'm going to call them a few times in a month and get put on hold for an hour or so each time, that could add up quickly. Thanks!

If you dial *611 it won't count against your minutes.

[MJunkie]

If you can live w/o visual voicemail, try to get:

250 daytime + 100 bonus = $20
Unltd Eve & Weekends @ 6pm = $5
Unltd Incoming = $10
100 LD Minutes = free
6GB Data Plan = $30
Value Pack (CID, VM, 2500text) = $10

= $50 + 7.45 fees + tax

Monthly Plan Credit = $10 and $5
Unltd Incoming Credit = $10

I have been offered this plan.... although I am trying to get them to take the SAF fees off from the bill. They have agreed they'll do it for only the first year and NOT the 2nd and 3rd year. Do you guys think its wise to just take this and try to get the SAF fees waived when I reach the 2nd year? or should I keep trying until I get a rep who will waive it for the full term and then go ahead.

What would you guys have done?
Thanks

[espanolguy]

Hey guys, going through a hell of a time with rogers. Fed up. Any idea how rogers can remove credits of you are audited? If they can remove them after you have agreed to staying with them as a customer (relations offer)?

Basically, the rep said I was going to be audited and I feel that if they can remove any of my credits, then I should be able to cancel without a fee? Any thoughts?

[nevy12]

I AM REALLY MAD WITH ROGERS RIGHT NOW I HAVE CALLED COUNTLESS TIMES AND I REALLY NEED HELP...

The Problem is that i bought an iPhone on June 1st for $199 I had no idea about the 3GS until my bday which is why i got my iPhone they said i was three days shy from 15 Day return policy...and i used up 30 minutes...are any of u in a similar situation...?

[M.D.]

I AM REALLY MAD WITH ROGERS RIGHT NOW I HAVE CALLED COUNTLESS TIMES AND I REALLY NEED HELP...

The Problem is that i bought an iPhone on June 1st for $199 I had no idea about the 3GS until my bday which is why i got my iPhone they said i was three days shy from 15 Day return policy...and i used up 30 minutes...are any of u in a similar situation...?

honestly, ignorance is not an excuse to get mad at them. Just sell the iPhone and use that money to cancel your contract. Now you can sign up for another and get a 3GS.

[blackjack77]

This is what I have for my IPHONE


250 min/Unlimited Eve/Weekends plan = $20
25 Anytime mins
6 PM early eve calling option = $5
Unl. Network Calling = $0 (with $10 credit)
Unlimited Incoming Calls = $0 (with $10 credit)
iPhone Data Value Pack = $35 (Includes CID, Unl. MM txt, EVM & 500 MB)
1000 Canadian LD = $5
Monthly Credit = -$5
Monthly Credit = -$10
Bundle Discount = -15%
SAF = $6.95
911 Fee = $0.5

Total = 20+5+35+5-5-10+6.95+0.5 = 57.45 - 57.45*15% = 49 + Tax = $55

[nevy12]

honestly, ignorance is not an excuse to get mad at them. Just sell the iPhone and use that money to cancel your contract. Now you can sign up for another and get a 3GS.

Do you think i'd be able to go to the Apple Store swap in my iPhone 3g 8gb plus mayb my 8gb iPod Touch 2nd generation for iPhone 3GS 16GB or even 32GB ...?

[LeafsWillWin]

Do you think i'd be able to go to the Apple Store swap in my iPhone 3g 8gb plus mayb my 8gb iPod Touch 2nd generation for iPhone 3GS 16GB or even 32GB ...?

wtf...you gotta remember you are dealing with a business, not your best friend. Maybe if you tried that on craiglist or kijiji....But if you try that with apple they will just laugh in your face. Sorry

[Slick_Rick]

Currently have:
300 Weekday Minutes
Free Weekends and Evenings starting at 6
Unlimited Network Calling
$15 Value Pack

$37.45 all in

Think I could ask for anything else to be thrown in?
I also don't understand which credits can't go over the base price. Is it the monthly credits that cant surpass the base price or the overall credits? Thanks

[JamieO]

I have been offered this plan.... although I am trying to get them to take the SAF fees off from the bill. They have agreed they'll do it for only the first year and NOT the 2nd and 3rd year. Do you guys think its wise to just take this and try to get the SAF fees waived when I reach the 2nd year? or should I keep trying until I get a rep who will waive it for the full term and then go ahead.

What would you guys have done?
Thanks

I have the same questions. If you settle on a plan and want to try to add more features and credits later on, do you just phone up retention again and say you want to cancel? Or how do you approach it if you already signed a new contract but want more features down the road?

[LeafsWillWin]

Hey guys I called last night and the guy seemed super nice.

I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff

I seemed pressured into accepting this cause he was like oh this is a today only thing so I gotta know now. It sounded good at the time but then I remembered the taxes will bring it around $80. Any suggestions here?

More opinions please :)

[hhm007]

Well just called again at 6:30PM EST.

Another woman picked up, no luck, offered me everything at full price.

Honestly, I feel like I have no luck with the women CSR's. I've called 4times, 3 times women picked up and they offered me everything at full price, 1 time a man picked up, and he gave me the plan I have now. (Which isn't that great)

Henry.

[herakles]

Well just called again at 6:30PM EST.

Another woman picked up, no luck, offered me everything at full price.

Honestly, I feel like I have no luck with the women CSR's. I've called 4times, 3 times women picked up and they offered me everything at full price, 1 time a man picked up, and he gave me the plan I have now. (Which isn't that great)

Henry.

ouch, maybe you have a star beside your name

[hhm007]

ouch, maybe you have a star beside your name

Darn already? I've only gotten a deal once, and that was on my second call.

And it wasn't that good of a deal either.

Henry.

[can't get 'nough dealz]

This is what I have for my IPHONE


250 min/Unlimited Eve/Weekends plan = $20
25 Anytime mins
6 PM early eve calling option = $5
Unl. Network Calling = $0 (with $10 credit)
Unlimited Incoming Calls = $0 (with $10 credit)
iPhone Data Value Pack = $35 (Includes CID, Unl. MM txt, EVM & 500 MB)
1000 Canadian LD = $5
Monthly Credit = -$5
Monthly Credit = -$10
Bundle Discount = -15%
SAF = $6.95
911 Fee = $0.5

Total = 20+5+35+5-5-10+6.95+0.5 = 57.45 - 57.45*15% = 49 + Tax = $55

Your caluculation is INCORECT. the 15% only applies to the value of the voice plan, minus any MONTHLY SERVICE CREDITS. Feature credits are not counted. Also, the data value packs are NOT counted.

I do see that you have a 5 dollar monthly credit for your 1000 mins, a 10 dollar to offset your data value pack, and another 10 dollars for your network calling (these would be MSF credits, NOT FEATURE credits, ur incoming is a FEATURE credit). Did u just recently get this cause if you credits EXCEED the value of your voice plan, it would reject the credit.

[can't get 'nough dealz]

More opinions please :)


I would say its a good package. This is becasue you have NETWORK calling and a lot of people fail to recognize this. Since network calling DOES NOT have a corresponding feature credit, people usually dont get this for free. Essentially, if you drop network calling and opt for Rogers to Rogers (a feature that reps are more inclined to give away for free), then you could save yourself an addtional 10 dollars

[mcg]

Your caluculation is INCORECT. the 15% only applies to the value of the voice plan, minus any MONTHLY SERVICE CREDITS. Feature credits are not counted. Also, the data value packs are NOT counted.

I do see that you have a 5 dollar monthly credit for your 1000 mins, a 10 dollar to offset your data value pack, and another 10 dollars for your network calling (these would be MSF credits, NOT FEATURE credits, ur incoming is a FEATURE credit). Did u just recently get this cause if you credits EXCEED the value of your voice plan, it would reject the credit.

Learned this the hard way :o

Only standalone data packages count towards the bundle discount.

ie. a plan of $20 - $15 MPC = $5. With a $30 6GB plan, the plan will be 35 x whatever % you have.

but with a plan of $20 - $15 MPC + a data VALUE PACK of $35, your plan is 5 x the bundle % + 35.

[sneak_around]

I did this yesterday. The penalty switching to Roger's to FIDO was $100 instead of $300+ with the remainder of my contract but Fido told me I'd get a credit somehow so it'll basically cost me nothing.

I called Fido to ask about switching, then called Roger's retention to confirm before proceeding. My number was transferred within several hours. My plan for the iphone is about $20 cheaper per month with more features than if I'd stayed with Roger's.

interesting, will have to try this soon

[itchyfingers]

Anyone know when the $30 6GB data plan last until or is it over already? I can't find it on the website.

[Havo]

Anyone know when the $30 6GB data plan last until or is it over already? I can't find it on the website.

Expires at the end of the month... if you want it just call in and ask for it.

[itchyfingers]

Expires at the end of the month... if you want it just call in and ask for it.

I have the 500MB plan for $25. Do you think they will let me edit the features and stuff such as removing 6pm early evening for the $30 6GB plan without any extra costs? 6GB is a lot and I am not sure if I will use that much, so I am thinking sometime down the road, I might want to switch back to early 6pm as well. But I am on contract, so I'm not sure if I can edit anything.

[CherryCola]

I have already accepted the plan they offered (extended my contract 3 years) which does not include any long distance minutes. Is it still possible if I call into retentions again to ask them to give me 100 LD minutes?

How would you ask?

Plan:

250 min, unlimited eve/wkd 6pm
iphone data value pack
rogers to rogers
~ $47.45 + tax

[chanpangchi]

I have the 500MB plan for $25. Do you think they will let me edit the features and stuff such as removing 6pm early evening for the $30 6GB plan without any extra costs? 6GB is a lot and I am not sure if I will use that much, so I am thinking sometime down the road, I might want to switch back to early 6pm as well. But I am on contract, so I'm not sure if I can edit anything.

I called a few time and last night I was lucky.

[itchyfingers]

I called a few time and last night I was lucky.

Did you do the exact thing as I want? Changing the Unlimited after 6pm to 6 GB data plan?
They are closed right now but I'll try it tomorrow. How did you approach the call?

Also, do you know if you are able to change the plans back to what it was before?

[Jonavin]

Learned this the hard way :o

Only standalone data packages count towards the bundle discount.

ie. a plan of $20 - $15 MPC = $5. With a $30 6GB plan, the plan will be 35 x whatever % you have.

but with a plan of $20 - $15 MPC + a data VALUE PACK of $35, your plan is 5 x the bundle % + 35.

Doesn't that mean a $30 6GB + $10 is better than the $35 value pack if you have a 15% discount?

$35 vp = no discount = $35
$30+$10 = -15%x$30 + $10=$30-4.5+10 = $35.50.
So you're only paying 50 cents for 5.5GB of data and tethering for the rest of the year.

[MJunkie]

I have been offered this plan.... although I am trying to get them to take the SAF fees off from the bill. They have agreed they'll do it for only the first year and NOT the 2nd and 3rd year. Do you guys think its wise to just take this and try to get the SAF fees waived when I reach the 2nd year? or should I keep trying until I get a rep who will waive it for the full term and then go ahead.

What would you guys have done?
Thanks

any ideas guys?

[man_alone]

called in today in the evening, got this offer
250+100 bonus minutes
8pm weeknights
caller id
r2r
unlimited incoming
6gb of data
$53.62 (SAF+911+taxes included)

Also HTC Magic for $99 with admin fee of $35 waived.
tried to get them to add some kind of messaging package to avoid being charged for incoming SMS but representative won't add it for free, told me to get basic $3 addon for that.

Can I do better than this? My contract ended at the beginning of June.
I am a little unsure if I should sell my soul to Robbers for another 3 years with all those new wireless companies about to go live sometime in the end of this year or at the beginning of 2010.

[9394]

For my troubles, I was offered essentially any phone @ new activation price without requiring a data plan (except Iphone 3GS). I asked about the Xperia, but Relations didn't have that phone available...and so I wait. :cry:

[bluevektor]

Are the Rogers student deals available now or do you have to wait until Aug? I thought I read a few pages back that someone successfully just signed up for one. And I also recall from previous years that Rogers doesn't even post their student deals on their website...so how are we supposed to know when they are available?

[mcg]

Doesn't that mean a $30 6GB + $10 is better than the $35 value pack if you have a 15% discount?

$35 vp = no discount = $35
$30+$10 = -15%x$30 + $10=$30-4.5+10 = $35.50.
So you're only paying 50 cents for 5.5GB of data and tethering for the rest of the year.

Yup, exactly :D

[Havo]

I have the 500MB plan for $25. Do you think they will let me edit the features and stuff such as removing 6pm early evening for the $30 6GB plan without any extra costs? 6GB is a lot and I am not sure if I will use that much, so I am thinking sometime down the road, I might want to switch back to early 6pm as well. But I am on contract, so I'm not sure if I can edit anything.

It depends... if early evenings/weekends is bundled into your voice plan then most likely not. If its a feature and they they gave u a credit for it then no. If its a feature and there's not credit for it then removing it will save you $5 and yes then can add the 6gb for $30 for you. Pick what suits your needs. If you don't need to tether then most likely you wont need the 6gb because most people cant use it all anyways.

[Artierius]

Hi everyone, I'm new to Redflag, so bear with me if I'm asking a stupid question.

I was wondering if I would still be able to call retensions to get a new plan if my old plan (3yr agreement) just ended on July 2nd, but since then, I've switched to Pay-as-you-go until I find a good contract to sign for.

Also, am I eligible for a HUP if the phone that I got with my previous plan was a Sony Ericsson W600i?

Thanks in advance!

[Mayoo]

Below is my bill ... 150 LD is not included in the bill but its applied

http://img156.imageshack.us/img156/6404/mybill.jpg

[andyman3000]

Yup, exactly :D

can someone tell me what exactly is in the $10 vp

[shopper-X]

can someone tell me what exactly is in the $10 vp

Retentions $10 Value Pack has 3 items:
-Call Display w/Name Display
-Enhanced Voice Mail
-2500 Sent Text Messages.

Below is my bill ... 150 LD is not included in the bill but its applied

http://img156.imageshack.us/img156/6404/mybill.jpg

Mayoo, could you switch your Call Display and Voice Mail for the above $10 package and save $8 a month more or is the $10 monthly credit to off-set the $3 Text Messaging, $8 Call Display and $7 Voice Mail?
You could try to ask for the package and ask keep the $10 credit.

[LeafsWillWin]

I would say its a good package. This is becasue you have NETWORK calling and a lot of people fail to recognize this. Since network calling DOES NOT have a corresponding feature credit, people usually dont get this for free. Essentially, if you drop network calling and opt for Rogers to Rogers (a feature that reps are more inclined to give away for free), then you could save yourself an addtional 10 dollars

Do you see anywhere where I could possibly ask for more credit?

This is what I have again so you dont have to scroll through the pages. Thanks.

I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff

[can't get 'nough dealz]

Retentions $10 Value Pack has 3 items:
-Call Display w/Name Display
-Enhanced Voice Mail
-2500 Sent Text Messages.



Mayoo, could you switch your Call Display and Voice Mail for the above $10 package and save $8 a month more or is the $10 monthly credit to off-set the $3 Text Messaging, $8 Call Display and $7 Voice Mail?
You could try to ask for the package and ask keep the $10 credit.

unfortunately, be wo-uld have a hard time doing that cause the CSR would have to give him an actual 10 dollars MONTHLY credit, as the retention VALUEPACK does NOT have a corresponding feature credit

[pookie3330]

called rogers last night, and got transfer to retention.

ask for re-new my contact for hardware upgrade..

but i can't choose Blackberry or HTC Dream/Magic without adding Data plan from them!!!!

:mad::mad::mad::mad::mad:

[Mayoo]

Retentions $10 Value Pack has 3 items:
-Call Display w/Name Display
-Enhanced Voice Mail
-2500 Sent Text Messages.



Mayoo, could you switch your Call Display and Voice Mail for the above $10 package and save $8 a month more or is the $10 monthly credit to off-set the $3 Text Messaging, $8 Call Display and $7 Voice Mail?
You could try to ask for the package and ask keep the $10 credit.

Thanks .. if u notice my voicemail is credited back everymonth and as u said $3 txt and 7$ voicemail is offset by $10credit ..

[espanolguy]

Hey guys, going through a hell of a time with rogers. Fed up. Any idea how rogers can remove credits of you are audited? If they can remove them after you have agreed to staying with them as a customer (relations offer)?

Basically, the rep said I was going to be audited and I feel that if they can remove any of my credits, then I should be able to cancel without a fee? Any thoughts?

Anyone?

[Mayoo]

Anyone?

I heard this one guy got audited cause he was just paying SYS Access fee + tax .. don't ask me how he got the deal .. but if you are a long term rogers customer then they wont do it cause they know that you earned via positive customer relations

[nevy12]

About Credits...is it true that u can only get a maximum credits of $25?...The rep told me if u have more than that the credits can be taken away....

[LeafsWillWin]

Retentions $10 Value Pack has 3 items:
-Call Display w/Name Display
-Enhanced Voice Mail
-2500 Sent Text Messages.


Hey can you just ask for the Retentions $10 Value Pack or do they have to offer it to you? Thanks

[Havo]

About Credits...is it true that u can only get a maximum credits of $25?...The rep told me if u have more than that the credits can be taken away....

If you have more credits than your base plan is worth then yes they can take it away. If you have a $20 voice plan then you can't have more than $20 worth of credits. If your account does have that and it gets audited they can take it away.

[Havo]

called rogers last night, and got transfer to retention.

ask for re-new my contact for hardware upgrade..

but i can't choose Blackberry or HTC Dream/Magic without adding Data plan from them!!!!

:mad::mad::mad::mad::mad:

That pretty much goes for all of the smartphones... you can pick 1 up and get a data plan but then cancel and pay the ECF of $100.

[nitroblu]

I heard this one guy got audited cause he was just paying SYS Access fee + tax .. don't ask me how he got the deal .. but if you are a long term rogers customer then they wont do it cause they know that you earned via positive customer relations

I think the guy had left the country for a few months and requested if they could give him credits to bring hte bill down as close to 0 as possible, which was just SAF +taxes, and those credits are supposed to be set for only a specified limit, unless the rep who put it on screwed up, so when the guy got back the credits were probably still on and he never called in to get it set back to normal

...that's the best I could think of...i'd be really surprised if a rep let het guy take a basic phone plan, and credit the whole base amount back

[shopper-X]

Hey can you just ask for the Retentions $10 Value Pack or do they have to offer it to you? Thanks

Ask or be offered, either way.
You could say, "my friend mentioned he got a $10 VP with CID, EVM, & 2500 SMS, that's all I need, is that still offered?" See where the conversation goes from there.

[LeafsWillWin]

Ask or be offered, either way.
You could say, "my friend mentioned he got a $10 VP with CID, EVM, & 2500 SMS, that's all I need, is that still offered?" See where the conversation goes from there.

Out of curiosity do you or anyone else know what other retention VP's they have?

[MatB]

Dumb question. I've never actually bought a phone straight from rogers before. I'm planning on it now, but how would I go about picking the phone up? Do i have to wait on it to ship or can i go down to a Rogers store to pick it within, say, 48 hours of the agreement?

[Havo]

Dumb question. I've never actually bought a phone straight from rogers before. I'm planning on it now, but how would I go about picking the phone up? Do i have to wait on it to ship or can i go down to a Rogers store to pick it within, say, 48 hours of the agreement?

If you do it by phone then they ship it to you. If you do the HUP in store then they give it to you there.

[omair_ca]

I have another question. I cancelled rogers a year ago after being with them for 6 years and not doing any HUP. I guess thats all wasted now.

So if I get a new account with them, can I get 3 GS without a data plan. I have no use for a data plan.

Didn't they force data plans last year as well and then offered phones without them after some time?

[bluevektor]

I have another question. I cancelled rogers a year ago after being with them for 6 years and not doing any HUP. I guess thats all wasted now.

So if I get a new account with them, can I get 3 GS without a data plan. I have no use for a data plan.

Didn't they force data plans last year as well and then offered phones without them after some time?

I'm pretty sure with the iphone or any smartphone, Rogers makes you get some sort of data plan before you can buy the phone.

[pookie3330]

I'm pretty sure with the iphone or any smartphone, Rogers makes you get some sort of data plan before you can buy the phone.



Yea...spoke to retention and they force me to get a data plan to get any smart phone

[Havo]

If you want the phone w/o getting a data plan... just sign on for a data plan and cancel right after. You have to pay $100 for ECF though.

[Aznsilvrboy]

I just call in to asked for another $5 credit on my plan. My base plan is $25 and I have $20 in MSF credits. She said the amount of credits must be less than the base plan, and can't be greater or equal to or else the system would automatically remove all credits. Is this true?

[MoreYummy]

What kind of plan do you have with $20 credit?

[lostinpangea]

I didn't ask for any specific credits, I just asked what they could do to help out. I guess they chose to apply MPC's. However, they were usually added in response to some mistake Rogers made with my bill or features.

Don't tell them _how_ to do their jobs, just keep asking _what_ they can do to help out. It makes no difference to me what type of credits they are as long as I save money! :D

FYI your Monthly Plan Credit is limited to the price of your plan, in your case $20. I had $30 in MPC's on a $20 plan and even though it can be added to my account, the billing system limits the credits when it generates the bill. I had to switch to a $45 plan to realize the full $30 MPC.


Well, I can't explain it, but I've had this plan for several months and keep getting the correct credits that I've been promised.


What is the $45 plan? I haven't heard of it yet. Could you provide the details, please?

Thanks!

[vinwong]

First time poster, long time reader. 4th call to retention finally with some results,

300min/ 6pm and unlimited weekend/ R to R (20)
iphone value (cd/vvm/text/500 data) (35)
$10 credit for 3 months for 35 activation
15 dollar credit monthly credit

20 + 35 - 15 + saf/911 = 57.45 +tax

iphone 3gs 199

wondering if i should call back and change it to
value pack (cd/vm/2500 txt) 10
500 data 25

this will give me the option to cancel my data while keeping my (cd/vm/2500) if i decide to cancel?

[Aznsilvrboy]

What kind of plan do you have with $20 credit?

Just the standard $25 retention plan:

250 minutes
unlimited evening/weekends from 6pm

[hkbaabaa]

I just call in to asked for another $5 credit on my plan. My base plan is $25 and I have $20 in MSF credits. She said the amount of credits must be less than the base plan, and can't be greater or equal to or else the system would automatically remove all credits. Is this true?

Lucky they didn't remove the $20 credit all together for you. Ha ha. That's what happened to my friend. He has been calling for 4 months since then and still can't get the credit back. :cheesygri

[Havo]

First time poster, long time reader. 4th call to retention finally with some results,

300min/ 6pm and unlimited weekend/ R to R (20)
iphone value (cd/vvm/text/500 data) (35)
$10 credit for 3 months for 35 activation
15 dollar credit monthly credit

20 + 35 - 15 + saf/911 = 57.45 +tax

iphone 3gs 199

wondering if i should call back and change it to
value pack (cd/vm/2500 txt) 10
500 data 25

this will give me the option to cancel my data while keeping my (cd/vm/2500) if i decide to cancel?

Do you see yourself canceling the data plan? If not just keep it. If you need VVM and if you send more than 2500 texts I would keep it. Otherwise... I would just leave it.

[kala]

I was told I was given 100 LD minutes, but do not see it online nor is it on bill. Is this normal or should I call in?

[mcg]

^ open up the wireless essentials page, should list 100 canadian LD

[mattt33]

I was told I was given 100 LD minutes, but do not see it online nor is it on bill. Is this normal or should I call in?

Hey kala, the 100LD won't show up on the page with your wireless services. To see it, go up to "update wireless essentials" and on the page that comes up scroll all the way down to the bottom... there's your LD :)

[kala]

^ open up the wireless essentials page, should list 100 canadian LD

That's what I checked, its not there.

[kala]

Hey kala, the 100LD won't show up on the page with your wireless services. To see it, go up to "update wireless essentials" and on the page that comes up scroll all the way down to the bottom... there's your LD :)

Hey thanks, I see it now. But, why was I charged for a LD call on the day I switched my plan...damn Rogers. It was quite a bit too...$8 for on call

Btw, what is Data Usage Bonus under update wireless essentials?

[shopper-X]

Hey thanks, I see it now. But, why was I charged for a LD call on the day I switched my plan...damn Rogers. It was quite a bit too...$8 for on call

Btw, what is Data Usage Bonus under update wireless essentials?

I believe changes happens at midnight EST. So the pro-rated 100 LD minutes would be usable the next day.

[kala]

I believe changes happens at midnight EST. So the pro-rated 100 LD minutes would be usable the next day.

Sorry not on the day I changed my plan, it was the next day around 5pm

[itchyfingers]

I called today and this is what I got:
-200+ 50 Bonus Weekday Minutes
-Unlimited Evenings and Weekends from 9 PM
-500 MB data
-2500 txts
-Call display with name display
-Voicemail

-$15 monthly credit (been with Rogers for over 10 years)
-Do you think if I can get an additional $5 monthly credit once school starts even though the account is under my dads name? The guy said they have no student promotions right now

All for $40 without tax and stuff added yet. Should I take it or can I do better?

I got the iPhone 3GS 32GB but I had to go on a 3 year contract. $299 with free activation.

[mattt33]

I believe changes happens at midnight EST. So the pro-rated 100 LD minutes would be usable the next day.

Yep, the changes usually take into effect during the late night/early morning hours. I'm sure you can call them and say you "didn't know" and they may credit back the $8 - as long as they didn't note that they had warned you about waiting.

[shopper-X]

I called today and this is what I got:
-200+ 50 Bonus Weekday Minutes
-Unlimited Evenings and Weekends from 9 PM
-500 MB data
-2500 txts
-Call display with name display
-Voicemail

-$15 monthly credit (been with Rogers for over 10 years)

All for $40 without tax and stuff added yet. Should I take it or can I do better?

I got the iPhone 3GS 32GB but I had to go on a 3 year contract. $299 with free activation.

So I think I got the math right:
$20
-200+ 50 Bonus Weekday Minutes
-Unlimited Evenings and Weekends from 9 PM

$25
-500 MB data

$10
-2500 txts
-Call display with name display
-Voicemail

Total = $55 - $15 credit = $40

For the $20 base I would expect to get R2R and WN/WE @6pm.
For the $25 Data, why not add the extra $5 and get the 6GB plan
Or get the $35 iPhone Value package and get 500mb, Call display with name display, Visual Voicemail, unlimited SMS/MMS and WhoCalled for the same price.

[shopper-X]

Yep, the changes usually take into effect during the late night/early morning hours. I'm sure you can call them and say you "didn't know" and they may credit back the $8 - as long as they didn't note that they had warned you about waiting.

It's pro-rated too, so if you had 10 days left on the bill cycle you only get 1/3 of the minutes to use. So if you went over the pro-rated minutes then I can see the charge, but if not, then for sure they should call it in and get a credit for the error.
100/30 = 3.33 * 10 days = 33.33 minutes.

[LeafsWillWin]

Hey so I had when I first called in:
I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff
so $81.32/month in total
__________________________________________________ _________
Now 4th time calling. Super nice girl, with the happiest sounding voice,

anyways she offered the all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$7 Voicemail, $8 Caller ID, free Rogers to Rogers, $7 free after 6 pm

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month

What do you guys think about the new one? It is basically everything I need.

[itchyfingers]

So I think I got the math right:
$20
-200+ 50 Bonus Weekday Minutes
-Unlimited Evenings and Weekends from 9 PM

$25
-500 MB data

$10
-2500 txts
-Call display with name display
-Voicemail

Total = $55 - $15 credit = $40

For the $20 base I would expect to get R2R and WN/WE @6pm.
For the $25 Data, why not add the extra $5 and get the 6GB plan
Or get the $35 iPhone Value package and get 500mb, Call display with name display, Visual Voicemail, unlimited SMS/MMS and WhoCalled for the same price.

Where do you find the $20 voice plan? I only see the $25 value double your minutes voice plan

[shopper-X]

Where do you find the $20 voice plan? I only see the $25 value double your minutes voice plan

Though retentions. I'm pretty sure at you can call get some features like R2R or 6pm added on at the same price.

[Jonavin]

$20 is current standard retention plan they offer. 250 minutes and Ev/WE @ 8pm. You can add 6pm ev for $5 which makes it almost the same as the old $25 plan except that one has Call Forwarding.

Stuff like unlimited incoming and R2R can be tacked on with option credits.

[itchyfingers]

Do you guys think the 500MB is enough for use or the 6GB better? Also, let say I switch to the 6GB today. Can I change it back to 500MB few months later even though I am on contract?

[Jonavin]

Do you guys think the 500MB is enough for use or the 6GB better? Also, let say I switch to the 6GB today. Can I change it back to 500MB few months later even though I am on contract?

Most likely the 500MB will still be around but the 6GB offer ends the end of this month unless they extend it (they did last year until Sept). The regular price is actually $30 for 1GB.

[itchyfingers]

Most likely the 500MB will still be around but the 6GB offer ends the end of this month unless they extend it (they did last year until Sept). The regular price is actually $30 for 1GB.

But do you think they will let me switch it back to a lower priced data plan a few months after I get the 6GB data plan even though I am on contract? $5/month seems a little but I won't be working once school starts so things can add up pretty quickly.

[mattt33]

Do you guys think the 500MB is enough for use or the 6GB better? Also, let say I switch to the 6GB today. Can I change it back to 500MB few months later even though I am on contract?

You're free to switch between data plans throughout your contract term without any penalty fees. It's only if you decide to remove the data that it will cost you up to $100.

[shopper-X]

But do you think they will let me switch it back to a lower priced data plan a few months after I get the 6GB data plan even though I am on contract? $5/month seems a little but I won't be working once school starts so things can add up pretty quickly.

Do not take the $35 iPhone Value package I mentioned before if you want to switch data plans later.

[kala]

You're free to switch between data plans throughout your contract term without any penalty fees. It's only if you decide to remove the data that it will cost you up to $100.

If we switch, does our data contract renew from that day or remain the same?

[mattt33]

If we switch, does our data contract renew from that day or remain the same?

The data contract would not be affected - end date of the 3yr term would remain the same.

It's the same in the case of switching most voice plans as well.

[Havo]

Do you guys think the 500MB is enough for use or the 6GB better? Also, let say I switch to the 6GB today. Can I change it back to 500MB few months later even though I am on contract?

You can tether with the 6gb but can't with the 500mb. When I spoke with the rep, he told me that most people don't even use up 500mb let alone 6gb. If you feel that 500mb isn't enough for you then get 6gb. If you would rather save some money and 500mb meets your needs then get the 500mb plan.

[bluevektor]

What exactly do you need to tether?

And when would one be most likely to use it?

[Artierius]

Hi everyone, I'm new to Redflag, so bear with me if I'm asking a stupid question.

I was wondering if I would still be able to call retensions to get a new plan if my old plan (3yr agreement) just ended on July 2nd, but since then, I've switched to Pay-as-you-go until I find a good contract to sign for.

Also, am I eligible for a HUP if the phone that I got with my previous plan was a Sony Ericsson W600i?

Thanks in advance!

Anyone know anything about this ?

[projek_01]

sorry if i missed something from the thousands of pages but what is the method to get to CxR now? I heard that the method on page 1 doesnt work anymore? please let me know.

Thanks,

[itchyfingers]

Anyone know anything about this ?

Probably, my contract ended last November and I got this deal which is pretty good but not the best I've seen. I think I am going to switch it to the 6GB plan instead for $45.

-200+ 50 Bonus Weekday Minutes
-Unlimited Evenings and Weekends from 9 PM
-500 MB data
-2500 txts
-Call display with name display
-Voicemail

For $40 before service fee and taxes
When student plans start, I am going to try to bump it down to $35.

I got the 32GB iPhone 3GS for $299 with free activation fee.

[tnguyenviet]

Hey guys, i called in today and am interested in the iPhone.

I am looking to do what many have suggested, buy it with data , then cancel data.

The CXR offered me $10 off my data plan, and nothing else could be done to my voice plan. Would it be possible if I asked for that $10 credit to go to my voice plan so when I cancel the data, I would still have a 10$ cheaper voice plan? Or would they not allow it because its data strict.

[itchyfingers]

Hey guys, i called in today and am interested in the iPhone.

I am looking to do what many have suggested, buy it with data , then cancel data.

The CXR offered me $10 off my data plan, and nothing else could be done to my voice plan. Would it be possible if I asked for that $10 credit to go to my voice plan so when I cancel the data, I would still have a 10$ cheaper voice plan? Or would they not allow it because its data strict.

Depends, if he gave you $10 monthly credits you probably can but if he actually took off $10 off the actual data plan then I don't think it will work.

[lhsonic]

What exactly do you need to tether?

And when would one be most likely to use it?

Bluetooth or USB cable... with the 3G speeds I've been getting with my 3G S, BT is sufficent (max about 1.5mbps i think)...

I only have a 500MB plan, but google it and you can probably finds ways to tether with this plan.

[LeafsWillWin]

Hey so I had when I first called in:
I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff
so $81.32/month in total
__________________________________________________ _________
Now 4th time calling. Super nice girl, with the happiest sounding voice,

anyways she offered the all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$7 Voicemail, $8 Caller ID, free Rogers to Rogers, $7 free after 6 pm

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month

What do you guys think about the new one? It is basically everything I need.

bump! anyone

[samirziz]

I am glad RFD has this thread that can help me get better deals for my cellphone bills. The question on my mind is , there are rumors new carriers are coming in to canada in sept/oct of this year, with the competition, should we be signing new contracts for 3 years with rogers?

2. How do i bargain with them when i have no contract with rogers? What should i say? I should be able to get a better deal when i am not on contract than when i am.

thanks

[Havo]

What exactly do you need to tether?

And when would one be most likely to use it?

You just need BT or a USB cable as mentioned above.

Some people have caps on their internet so they tether when they have almost reached their cap. Its useful when you're out at a place where you want to surf but don't have access to wifi. Some people use it a lot... some people never use it at all.

[Jonavin]

I am glad RFD has this thread that can help me get better deals for my cellphone bills. The question on my mind is , there are rumors new carriers are coming in to canada in sept/oct of this year, with the competition, should we be signing new contracts for 3 years with rogers?

2. How do i bargain with them when i have no contract with rogers? What should i say? I should be able to get a better deal when i am not on contract than when i am.

thanks

You'll most likely need to commit to some sort of contract in order to get good deals. Most people are on 3 yrs, but I manage to get a 2yr and still get the 3yr price for phones, others have 1 yr contracts.

As for the new competition. If they are significantly better than what Rogers is offering you can always call Rogers for a competitive price match. The PM I find is fairly easy to do and you don't need to be at the end of your contract to get it done.

[Elusive]

My friend has this plan, what do you guys think?

200mins
unlimited weekends and after 6pm weekdays
125 texts
10cents/min LD
detailed billing
per second or minute billing can't remember
call id & voice mail
conference call, call forwarding


TOTAL $23.xx (includes SAF, 911, Taxes)

[samirziz]

350 weekday Minutes
evenings/ weekends Free After 6pm
Unlimited Text/IM
500 Mb Data
CID/VM
40 Dollars and some change. what you think? thanks in advance..

[LeafsWillWin]

350 weekday Minutes
evenings/ weekends Free After 6pm
Unlimited Text/IM
500 Mb Data
CID/VM
40 Dollars and some change. what you think? thanks in advance..

man if you don't want that I will trade you :)

When I first called in:
I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff
so $81.32/month in total
__________________________________________________ _________
Now 4th time calling. Super nice girl, with the happiest sounding voice,

anyways she offered the all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$7 Voicemail, $8 Caller ID, free Rogers to Rogers, $7 free after 6 pm

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month

What do you guys think about the new one? It is basically everything I need.

[Havo]

man if you don't want that I will trade you :)

When I first called in:
I got the 32 gb iPhone 3Gs $299 with no Activation fee
250 min/Unlimited Eve/Weekends plan = $20
6 PM early eve calling option = $5
Unl. Network Calling + LD = $15 (then minus $5 credit)
iPhone Data Value Pack = $35 (includes unlimited texting, picture and video msgs, visual voicemail, 500 MB) (then minus $5 credit)
Unlimited Incoming Calls = $10 (then minus $5 credit)

then with $15 in credits added on brings it to $70 without tax and stuff
so $81.32/month in total
__________________________________________________ _________
Now 4th time calling. Super nice girl, with the happiest sounding voice,

anyways she offered the all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$7 Voicemail, $8 Caller ID, free Rogers to Rogers, $7 free after 6 pm

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month

What do you guys think about the new one? It is basically everything I need.

Its ok but u get more with the other one but then again it costs more. You aren't getting the network calling, VVM and unlimited text. Instead you're getting less stuff but the bill is cheaper. It depends really... if you want/need those features then go for the first one. If not... get the second one. Get what meets your needs because a lot of these plans are put together based on needs/usage.

[Havo]

350 weekday Minutes
evenings/ weekends Free After 6pm
Unlimited Text/IM
500 Mb Data
CID/VM
40 Dollars and some change. what you think? thanks in advance..

$40 after tax and SAF etc? Or $40 before tax and SAF?

[samirziz]

Sorry should have said before saf and tax, its about 47 something total. i need to get it down though, only problem i didnt sign a contract and she didnt make notes, so i have to go through retentions again.

[bluevektor]

How useful is VVM? I mean if I only get like 1 voicemail at a time and my CID already tells me who it is, there's isn't much point to VVM right?

[ibear]

How useful is VVM? I mean if I only get like 1 voicemail at a time and my CID already tells me who it is, there's isn't much point to VVM right?

If you don't have much voicemail, there isn't very much advantage.

For people with many voicemails, it's very useful. You can select which voicemail you want to listen to by clicking on the screen.

[shafeekr]

Hey just wanted to ask on this forum if anyone knew before I call Rogers

I currently have

175 day /1000 eve and weekends after 6pm
CD, CW, CF,
first 400 incoming minutes free
250 text

$25 + tax

I had called retentions and was offered

350 day / unlimited eve. and weekends after 6
CD, CW, CF, ND, VM
2500 text
6 GB data

62.45 + tax

I decided not to take the deal since I don't use my phone that much (for now the offered deal is written in my file and I still have a chance to take it) but I did have the guy add the $30 data to my current plan which brings me to 55 + tax and I got the Iphone for $199 with the $35 waived


My question is can I still negotiate a better price or did I screw my self over?
Also what is my commitment to rogers now? I don't think I have a contract for my voice but I do for the data and the phone? Does any one know how that works?

[ibear]

Hey just wanted to ask on this forum if anyone knew before I call Rogers

I currently have

175 day /1000 eve and weekends after 6pm
CD, CW, CF,
first 400 incoming minutes free
250 text

$25 + tax

I had called retentions and was offered

350 day / unlimited eve. and weekends after 6
CD, CW, CF, ND, VM
2500 text
6 GB data

62.45 + tax

I decided not to take the deal since I don't use my phone that much (for now the offered deal is written in my file and I still have a chance to take it) but I did have the guy add the $30 data to my current plan which brings me to 55 + tax and I got the Iphone for $199 with the $35 waived


My question is can I still negotiate a better price or did I screw my self over?
Also what is my commitment to rogers now? I don't think I have a contract for my voice but I do for the data and the phone? Does any one know how that works?

Focus on the features that you need most.

If you upgrade to the iPhone, you'll need to have a 3-year contract for both your voice plan and your data plan.

[LeafsWillWin]

Its ok but u get more with the other one but then again it costs more. You aren't getting the network calling, VVM and unlimited text. Instead you're getting less stuff but the bill is cheaper. It depends really... if you want/need those features then go for the first one. If not... get the second one. Get what meets your needs because a lot of these plans are put together based on needs/usage.

Yeah I agree. I think I would be pretty happy with this plan if i didnt see plans like samirziz's haha. I just seem to be having trouble getting monthly credits. I keep getting the feature credits. Anyone have tips on getting monthly credits? I have been with rogers for over 3 years.

[Havo]

Hey just wanted to ask on this forum if anyone knew before I call Rogers

I currently have

175 day /1000 eve and weekends after 6pm
CD, CW, CF,
first 400 incoming minutes free
250 text

$25 + tax

I had called retentions and was offered

350 day / unlimited eve. and weekends after 6
CD, CW, CF, ND, VM
2500 text
6 GB data

62.45 + tax

I decided not to take the deal since I don't use my phone that much (for now the offered deal is written in my file and I still have a chance to take it) but I did have the guy add the $30 data to my current plan which brings me to 55 + tax and I got the Iphone for $199 with the $35 waived


My question is can I still negotiate a better price or did I screw my self over?
Also what is my commitment to rogers now? I don't think I have a contract for my voice but I do for the data and the phone? Does any one know how that works?

Well truth is... u just kinda screwed urself cuz u committed to another 3yrs to get the iphone. You are actually paying the same as you would have taken the new voice plan unless they waived SAF and 911 for your original plan but I'm guessing that's not the case. I would call back if I were you to have it changed.

Your current plan/old plan
$25+6.95(SAF)+0.5(911)+30(data) = 62.45+tax

New Plan
$25+6.95(SAF)+0.5(911)+30(data) = 62.45+tax

You would give up the incoming mins but you get more anytime+unlimited evenings and weekends instead of 1000. You also get 2500 text instead of 250. The thing with the retention reps is that they usually tell you what the pretax total is after they add in SAF and 911.

[shafeekr]

Well truth is... u just kinda screwed urself cuz u committed to another 3yrs to get the iphone. You are actually paying the same as you would have taken the new voice plan unless they waived SAF and 911 for your original plan but I'm guessing that's not the case. I would call back if I were you to have it changed.

Your current plan/old plan
$25+6.95(SAF)+0.5(911)+30(data) = 62.45+tax

New Plan
$25+6.95(SAF)+0.5(911)+30(data) = 62.45+tax

You would give up the incoming mins but you get more anytime+unlimited evenings and weekends instead of 1000. You also get 2500 text instead of 250. The thing with the retention reps is that they usually tell you what the pretax total is after they add in SAF and 911.


Thanks, actually I'm on a corporate plan so I never paid the system access fee, but I do pay the 911 fee

[black_prelude]

I'm happy now...

250 mins
unlimited evening & weekends after 6pm
Rogers to Rogers
Unlimited Incoming
Caller ID
Voicemail
100 Cdn long distance mins
2500 text msgs

$27.45 including SAF and 911, but not taxes

[Jonavin]

My new deal. Just called and got a very nice lady.

350 daytime minutes
Evenings & Weekends starting @ 8pm
Unlimited Incoming
LD 100 minutes
6GB data
VP: Voice Mail, Call Display, 2500 text

Total $45 +SAF+911 +taxes :cheesygri

[michaelyi]

My new deal. Just called and got a very nice lady.

350 daytime minutes
Evenings & Weekends starting @ 8pm
Unlimited Incoming
LD 100 minutes
6GB data
VP: Voice Mail, Call Display, 2500 text

Total $44 +SAF+911 +taxes , about $40 in credits :cheesygri

What kind of credits you got ?

[michaelyi]

My friend on rogers has Digital Call Display Credit, but he has VP (CID, VM, 2500TXT) as well. It looks this credit is useless. So can he call in and ask to change to other equivalent credits (like R2R, Monthly Credits etc).

[Aznsilvrboy]

My friend on rogers has Digital Call Display Credit, but he has VP (CID, VM, 2500TXT) as well. It looks this credit is useless. So can he call in and ask to change to other equivalent credits (like R2R, Monthly Credits etc).

They'll probably just remove the Digital Call Display Credit.

[JamieO]

I'm happy now...

250 mins
unlimited evening & weekends after 6pm
Rogers to Rogers
Unlimited Incoming
Caller ID
Voicemail
100 Cdn long distance mins
2500 text msgs

$27.45 including SAF and 911, but not taxes

That's an awesome deal. Did you get the early evening and weekend student credit. Also have you been with rogers long, because I can't seem to get unlimited uncoming...I basically have your plan minus unlimited incoming and early evening (but I have 350 mins)

[michaelyi]

They'll probably just remove the Digital Call Display Credit.

But I think he can get rid of the VP(CID, VM, 2500TXT), and add the CID alone. then he can save 10 bucks. But he will have to get a 3 dollars text package. Finally, he will lose VM and some txt and save 7 dollar each month. Does this work?

[instantdry]

This is a good plan?

$25
250 weekday;
unlimited starting at 6pm and weekends
free caller ID
free rogers to rogers
$10 dollar value pack credited
2500 text messages
voice mail

Total = $36

[raymond33]

Hey anyone know what to do if I called retention a week ago and made a deal through and suddenly the stuff that the rogers rep. talked about is different from the statement. Like she told me (and I swear I didnt hear it wrong) that free weekdays/weekends after 6pm and I got the statement saying after 8pm. I know its only 2 hr difference but still its unfair! Thank yoU!

[tnguyenviet]

call in and tell a regular CSR that you were told you would recieve x y and z. they'll look into it.

[Aznsilvrboy]

But I think he can get rid of the VP(CID, VM, 2500TXT), and add the CID alone. then he can save 10 bucks. But he will have to get a 3 dollars text package. Finally, he will lose VM and some txt and save 7 dollar each month. Does this work?

He was most likely given the $10 MSF credit to offset the VP. If he removes the value pack, the $10 would most likely go as well.

[fressias1]

call in and tell a regular CSR that you were told you would recieve x y and z. they'll look into it.

what is x y and z?

[argh]

I have two phone lines with Rogers and have been with them for almost 4 years.

They are currently offering me this plan through retentions:

350 daytime/6pm evening
500mb
Call Display
Voice Mail
Unltmd Messaging (Text,Picture)
Unltmd Incoming calls

for 64.92 (after tax)

I insisted on asking for credit but they wouldn't budge.

What do you guys think and maybe is there anyway I can save more?

Thanks

[ahsalloum]

what is x y and z?

:-0

Variables.

:|

[yohung]

250/Unlimited Eve/Wkds Plan - $20.00


6PM Early Eve. Calling Option
250 Wkday/Unltd. Eve/Wkends
Unlimited Incoming Calls Opt.
100 Bonus minutes
250 Bonus minutes


Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use


Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
9-1-1 Emergency Access Fee - $0.50 - Monthly


Discount(s)
Better Choice Bundles 5% Disc
Digital Call Display Credit - To be removed on 18/09/2011
Monthly Plan Credit - To be removed on 18/09/2011
Monthly Plan Credit 3 Yr - To be removed on 18/09/2011
Monthly Plan Credit 3 Yr - To be removed on 31/05/2012
Incoming Calling Opt. Cr - To be removed on 25/09/2011
Rogers to Rogers 3Yr Bonus - To be removed on 25/09/2011

100 Canada LD
Unlimited Email/Yahoo/MSN/Text.... for free
with all the credits, i think my monthly invoice is ~27 all inclusive
(the only downside is i do not have any data)

[Jonavin]

what is x y and z?

Elmo says it's the letters of the day.

[vinniereno]

This is ********...
Rogers is like a chameleon, changes every day.

The day before I called in and the rep said I could get the 16gb 3gs iphone on my no contract account for 274+35 and I could get it with a 2mb 8 dollar data plan for a 3 year renewal

Yesterday, the rep informed me that I could get it for 199, no admin fee, I could keep my credits ($15) and he'll give me a discount on the $35 data plan. Also he'll add unlimited incoming for free.

Keep in mind that my wireless bill is >$100 monthly and I have cable and internet with Rogers too for >$200 bills.

Today, I phoned in to take the rep up on his offer, but all of a sudden it doesnt exist anymore. A girl said there is no way the admin fee can be waived, the Iphone is 274+35 but I would have to sign up for a $35 data plan no discounts. 2mb plan doesnt exist. Also, theres no way she could renew my credits or add free incoming. Basically she said that the rep I talked to yesterday was a liar.

You guys have similar situations? How did you deal with it?


P.S She also mentioned, that theres no reason I should get special pricing, I'm just a regular customer like everybody else. Seemed like she was out to get me.

[bestknightmare]

anyone know any good plans from other provider that i can use as leverage to get rogers to give me better deals??


I believe I currently have
250 minutes
evening/wkend from 6pm
100 Long distance minutes
around $33 in total including everything

I got this about 3 years ago from retention and its about to expire.
I saw someone got
2500 text msg free, how did you get it? do i just request it without mentioning another provider is offering it to me??

[MoreYummy]

it is up to another rep to honor your previous offer/deal. So sometimes you better take it when its good deal that you wanted.

[bestknightmare]

it is up to another rep to honor your previous offer/deal. So sometimes you better take it when its good deal that you wanted.

what i found works was to tell the rep to document what they offered so when i called again, they will see it....


but seeing some of the new deals, i think mine just sucks! i want some better ones..

i got a phone that can use data plan, but data plans are too expensive.

i wanna keep my final bill to about 30-35$

[shopper-X]

what i found works was to tell the rep to document what they offered so when i called again, they will see it....


but seeing some of the new deals, i think mine just sucks! i want some better ones..

i got a phone that can use data plan, but data plans are too expensive.

i wanna keep my final bill to about 30-35$

ALWAYS ask for the Interaction number, ALWAYS!

[bestknightmare]

I am also looking for phone hardware upgrade - i havnt had one for 6 years -
what are the current common phones or deals that they are offering??

HTC dimond? iphones? (without need for dataplan?)

[mattt33]

Does anyone know, whether monthly plan credits (MPCs) remain on the account if i change my base voice plan over the phone with a rep?

I'm thinking of switching my $25 voice plan to a $40 voice plan.

I would like to keep my existing data value pack and $5 LD as is, so are the MPCs automatically left on the account to be applied to the new ($40) voice plan once the switch is made?

or must they be added BACK on with the rep once the new plan is on my account?

Pretty much i'm wondering if the credits are tied to the account (thus remains on the account with new voice plan) or if they are tied to the actual voice plan (forcing me to haggle for the credits again to make sure i have them still)?

thanks!

[tnguyenviet]

Is retentions opened today? (Saturday)

[shopper-X]

Is retentions opened today? (Saturday)

till 5pm, closed on Sunday.

[HowEver]

till 5pm, closed on Sunday.

Nobody 'cancels' their service on Sundays??

[yohung]

This is ********...
Rogers is like a chameleon, changes every day.

The day before I called in and the rep said I could get the 16gb 3gs iphone on my no contract account for 274+35 and I could get it with a 2mb 8 dollar data plan for a 3 year renewal

Yesterday, the rep informed me that I could get it for 199, no admin fee, I could keep my credits ($15) and he'll give me a discount on the $35 data plan. Also he'll add unlimited incoming for free.

Keep in mind that my wireless bill is >$100 monthly and I have cable and internet with Rogers too for >$200 bills.

Today, I phoned in to take the rep up on his offer, but all of a sudden it doesnt exist anymore. A girl said there is no way the admin fee can be waived, the Iphone is 274+35 but I would have to sign up for a $35 data plan no discounts. 2mb plan doesnt exist. Also, theres no way she could renew my credits or add free incoming. Basically she said that the rep I talked to yesterday was a liar.

You guys have similar situations? How did you deal with it?


P.S She also mentioned, that theres no reason I should get special pricing, I'm just a regular customer like everybody else. Seemed like she was out to get me.



what you do is:

- call in and talk to a retention agent, 'customer relation department'
- talk to them and try to get a 'deal'
- if you are given something that you like, but still thinking whether to take it or not?
- then ask her/him (the agent) how long is the offer good til?
- request them to give you an 'reference number' to the conversation
- the number starts with a letter i........
- next time call back and just give them that number, and they will pull out what was offer/discussed and they will honor it for you.
- basically, everytime you call in, they will write a note/memo on your account, so just ask to make sure.

[shopper-X]

Nobody 'cancels' their service on Sundays??

AFAIK, Retentions, what they were asking about is not staffed on Sunday. If they are, my bad but the last time I asked retentions if I can call back on Sunday, they said no as they are not staffed.

[Jonavin]

Does anyone know, whether monthly plan credits (MPCs) remain on the account if i change my base voice plan over the phone with a rep?

I'm thinking of switching my $25 voice plan to a $40 voice plan.

I would like to keep my existing data value pack and $5 LD as is, so are the MPCs automatically left on the account to be applied to the new ($40) voice plan once the switch is made?

or must they be added BACK on with the rep once the new plan is on my account?

Pretty much i'm wondering if the credits are tied to the account (thus remains on the account with new voice plan) or if they are tied to the actual voice plan (forcing me to haggle for the credits again to make sure i have them still)?

thanks!

You should be able to switch plans and keep the credit if it's "MPC" (or MSF) credits; especially if you are going up in price and not down. Option credits only apply to a specific option; so those will change if you change your options. I changed my base plan yesterday and my credits came along with it.

Oh, and why do you need to increase to a $40 voice plan? Which $40 plan?

[JamieO]

250/Unlimited Eve/Wkds Plan - $20.00


6PM Early Eve. Calling Option
250 Wkday/Unltd. Eve/Wkends
Unlimited Incoming Calls Opt.
100 Bonus minutes
250 Bonus minutes


Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use


Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
9-1-1 Emergency Access Fee - $0.50 - Monthly


Discount(s)
Better Choice Bundles 5% Disc
Digital Call Display Credit - To be removed on 18/09/2011
Monthly Plan Credit - To be removed on 18/09/2011
Monthly Plan Credit 3 Yr - To be removed on 18/09/2011
Monthly Plan Credit 3 Yr - To be removed on 31/05/2012
Incoming Calling Opt. Cr - To be removed on 25/09/2011
Rogers to Rogers 3Yr Bonus - To be removed on 25/09/2011

100 Canada LD
Unlimited Email/Yahoo/MSN/Text.... for free
with all the credits, i think my monthly invoice is ~27 all inclusive
(the only downside is i do not have any data)

How long have you been with Rogers, if you don't mind me asking? That's a lot of credits, way over the monthly cost of your voice plan

[vinwong]

First time poster, long time reader. 4th call to retention finally with some results,

300min/ 6pm and unlimited weekend/ R to R (25)
iphone value (cd/vvm/text/500 data) (35)
$10 credit for 3 months for 35 activation
10 dollar credit monthly credit

25 + 35 - 10 + saf/911 = 57.45 +tax

iphone 3gs 199

wondering if i should call back and change it to
value pack (cd/vm/2500 txt) 10
500 data 25

this will give me the option to cancel my data while keeping my (cd/vm/2500) if i decide to cancel?

made another call got another 5 dollar credit to data plan

so now

everything above -5 more

(20 + 5 -5) + (35 - 10) = 45 + saf/911 + tax
My new plan doesn't take effect next month she gave another 10 credit off this month to offset my prorated data plan.. i guess i gotta stick with the iphone package

[JamieO]

made another call got another 5 dollar credit to data plan

so now

everything above -5 more

(20 + 5 -5) + (35 - 10) = 45 + saf/911 + tax
My new plan doesn't take effect next month she gave another 10 credit off this month to offset my prorated data plan.. i guess i gotta stick with the iphone package

Did you already sign a new contract and then made the complaint for -5? If so how did you go about doing it?

[vinwong]

Did you already sign a new contract and then made the complaint for -5? If so how did you go about doing it?

nope didn't go into contract yet, i just told them to reference my offer and kept building on it with each call back

[vinniereno]

what you do is:

- call in and talk to a retention agent, 'customer relation department'
- talk to them and try to get a 'deal'
- if you are given something that you like, but still thinking whether to take it or not?
- then ask her/him (the agent) how long is the offer good til?
- request them to give you an 'reference number' to the conversation
- the number starts with a letter i........
- next time call back and just give them that number, and they will pull out what was offer/discussed and they will honor it for you.
- basically, everytime you call in, they will write a note/memo on your account, so just ask to make sure.

All good points. The problem is the previous did keep a record and she read it. She just didn't want to honour it saying it wasn't in his authority to offer discounts and that hes basically lying to telling me about those plans.

The funny thing is the good rep spent about an hour combing through my details but she spent 5 minutes on a quick glanceover and said i wasn't eligible.

Should I try calling back and seeing what happens? I'm just afraid of calling too many times.

[mattt33]

You should be able to switch plans and keep the credit if it's "MPC" (or MSF) credits; especially if you are going up in price and not down. Option credits only apply to a specific option; so those will change if you change your options. I changed my base plan yesterday and my credits came along with it.

Oh, and why do you need to increase to a $40 voice plan? Which $40 plan?

Thanks very much. So you changed your base plan yesterday and all credits came along no problem eh? Did you have to specify for the rep to do so or did you just assume it would?

I'm currently on a $25 megatime plan with 100+100 minutes. I'm thinking of switching to the $40 -700min plan.

I just called in twice this evening - first call the lady offered the 700min plan i'm speaking of, but then the call DISCONNECTED! So i call back, and the guy i speak to tells me it's NOT OFFERED anymore as of Jun 1/09.

He was well aware of the plan i was referring to, since he said he mentioned that he currently has it...i guess i'll just have to try again :(

[bestknightmare]

turns out my contract expires in oct.

can i still bargain for a new retention plans?

[bwrocks]

turns out my contract expires in oct.

can i still bargain for a new retention plans?

Absolutely. In fact, its probably the best time to do so since you now have a few months to negotiate while still having the comfort of your own phone.

[Jonavin]

Thanks very much. So you changed your base plan yesterday and all credits came along no problem eh? Did you have to specify for the rep to do so or did you just assume it would?

I'm currently on a $25 megatime plan with 100+100 minutes. I'm thinking of switching to the $40 -700min plan.

I just called in twice this evening - first call the lady offered the 700min plan i'm speaking of, but then the call DISCONNECTED! So i call back, and the guy i speak to tells me it's NOT OFFERED anymore as of Jun 1/09.

He was well aware of the plan i was referring to, since he said he mentioned that he currently has it...i guess i'll just have to try again :(

If you want around 700 minutes, quote the new Bell plan 650 minutes + Evenings + Weekends + 1GB of data for $45. You should be able to work in credits for CD/VM/text + extra bonus minutes.

[bestknightmare]

Absolutely. In fact, its probably the best time to do so since you now have a few months to negotiate while still having the comfort of your own phone.

but would they hold back good plans since they know i cant leave until it is oct?

[instantdry]

anyone know any good plans from other provider that i can use as leverage to get rogers to give me better deals??


I believe I currently have
250 minutes
evening/wkend from 6pm
100 Long distance minutes
around $33 in total including everything

I got this about 3 years ago from retention and its about to expire.
I saw someone got
2500 text msg free, how did you get it? do i just request it without mentioning another provider is offering it to me??

tell them that they're charging for incoming text messages, and see what they can do for you, they gave me a $10 dollar value credit, which includes 2500 text messages, voice mail and free caller ID.

[jkoneten]

I'm just wondering, how abouts do you start the conversation about trying to obtain a better deal.

Is it something like:
"Hi, I've been a customer with rogers for 4 years now and was wondering if you can help me obtain a better plan for one of my phone lines."

fyi, I have on my account 4 mobile lines (all with contract still) and am currently tier 4 (last I checked).

Any help would be greatly appreciated. :)

[Goombi]

I'm just wondering, how abouts do you start the conversation about trying to obtain a better deal.

Is it something like:
"Hi, I've been a customer with rogers for 4 years now and was wondering if you can help me obtain a better plan for one of my phone lines."

fyi, I have on my account 4 mobile lines (all with contract still) and am currently tier 4 (last I checked).

Any help would be greatly appreciated. :)

And to add on to this question, how long are the contracts you're negotiating? I'm trying to decide between a used iphone 3g and the new 3gs, and the length of the contracts for deals will help me.

[Jonavin]

I'm just wondering, how abouts do you start the conversation about trying to obtain a better deal.

Is it something like:
"Hi, I've been a customer with rogers for 4 years now and was wondering if you can help me obtain a better plan for one of my phone lines."

fyi, I have on my account 4 mobile lines (all with contract still) and am currently tier 4 (last I checked).

Any help would be greatly appreciated. :)

I don't recommend this strategy. It's equivalent to asking for credit outright without any reason. You're better off telling them you were looking for ways to save money and the competition (Bell/Telus) is offering you plan X and asking what they can do for you. Let them provide you a solution.

Also want to point out that plan X doesn't necessarily have to be a plan that's publicly advertised. If you see somebody post a plan deal that you like, just just that Bell is offering this plan or similar to it; don't say the credits just say they are offer these features for this many dollars a month. You can also point out this is on a 2 yr contract to get iPhone for 2 years instead of 3 ;)

May not always get you the exact same plan, but they will try to come close.

[hellokitty1031]

called retentions and negotiated the following

250 daytime
unlimited evenings & weekends (6pm)
rogers to rogers
unlimited incoming
call display & name display
enhanced voicemail
who called
unlimited texts
unlimited picture / video messages
unlimited email & IM on blackberry

blackberry 8900 for $144 on a 3 year contract

is this a good deal?

[ViperZ]

called retentions and negotiated the following

250 daytime
unlimited evenings & weekends (6pm)
rogers to rogers
unlimited incoming
call display & name display
enhanced voicemail
who called
unlimited texts
unlimited picture / video messages
unlimited email & IM on blackberry

blackberry 8900 for $144 on a 3 year contract

is this a good deal?

How much? lol

[tomtomtom]

^ How much are you paying monthly? You get a cheaper phone now, but you pay more down the road. what is the point?

[hellokitty1031]

sorry forgot to add...all of that for $35 + SAF + 911 + tax

[bestknightmare]

tell them that they're charging for incoming text messages, and see what they can do for you, they gave me a $10 dollar value credit, which includes 2500 text messages, voice mail and free caller ID.

they charge incoming messages!? i thought incoming was free

[tomtomtom]

they charge incoming messages!? i thought incoming was free

Yes, it was free. Starting the 7th of July, NO.

If you don't have a sms plan, each sms you get, 15 cents

[tomtomtom]

sorry forgot to add...all of that for $35 + SAF + 911 + tax

pretty good.

Check out the following link below to get free mobile internet loophole with your blackberry email plan.
http://forums.crackberry.com/f73/tips-tricks-rogers-17043/

[bestknightmare]

Yes, it was free. Starting the 7th of July, NO.

If you don't have a sms plan, each sms you get, 15 cents
WHAT!?!?

darn! how did you manage to ask for the $10 credit ????
how did you approach to ask for it ??

tell them that they're charging for incoming text messages, and see what they can do for you, they gave me a $10 dollar value credit, which includes 2500 text messages, voice mail and free caller ID.

how long will you get this for?

[shopper-X]

pretty good.

Check out the following link below to get free mobile internet loophole with your blackberry email plan.
http://forums.crackberry.com/f73/tips-tricks-rogers-17043/

I believe that Rogers removed the 2MB data that used to come with the $15 BB email/IM plan the beginning of June. I was told this by the data rep when I wanted to add to my wife's plan last month.

[itchyfingers]

Is this any good? Or can I do better?
-250 minutes
-Unlimited after 8pm
-Call Display with name display
-2500 TXT
-Voicemail
-6GB of Data

$45 + SAF + 911 + tax = $ 55.07

Also, does Rogers allow tethering with the iPhone? If so, is there an official app built specifically for it?

[andyman3000]

is the 2500 txt in the retentions value pack incoming and outgoing?

[Octavius]

I believe that Rogers removed the 2MB data that used to come with the $15 BB email/IM plan the beginning of June. I was told this by the data rep when I wanted to add to my wife's plan last month.

So does this mean that I/we can't use opera mini with the email only plan?

[mlerner]

So does this mean that I/we can't use opera mini with the email only plan?

You can't use anything except email on that plan.

[shopper-X]

is the 2500 txt in the retentions value pack incoming and outgoing?

As long as you have a text plan other then pay-per-text then all incoming messages are free. Your plan covers the outgoing ones. So the 2500 text messages are sent messages as incoming is all free.

[Aznsilvrboy]

Is this any good? Or can I do better?
-250 minutes
-Unlimited after 8pm
-Call Display with name display
-2500 TXT
-Voicemail
-6GB of Data

$45 + SAF + 911 + tax = $ 55.07

Also, does Rogers allow tethering with the iPhone? If so, is there an official app built specifically for it?

The 250 minutes and unlimited after 8pm is a $20 base plan
the CID/VM/2500 txt is a $10 value pack
6gb of data is $30

So you're basically gettinng a $15 credit, I believe you still have a $5 buffer for MSF credits, but It'll be hard to get.

[LeafsWillWin]

Hi guys what is the proper way to ask/get monthly credits? I seem to only be getting the feature credits. Thanks

[lookingforstufffff]

called retentions and negotiated the following

250 daytime
unlimited evenings & weekends (6pm)
rogers to rogers
unlimited incoming
call display & name display
enhanced voicemail
who called
unlimited texts
unlimited picture / video messages
unlimited email & IM on blackberry

blackberry 8900 for $144 on a 3 year contract

is this a good deal?

Is there suppose to be a price on that plan or is it free?

[Goombi]

I mentioned earlier but received no responses.

I'm just wondering how long are the contracts for the deals you guys are trying to obtain? Is it possible for a one year contract, or will you have to do the full 3?

Thanks!

[Jonavin]

I mentioned earlier but received no responses.

I'm just wondering how long are the contracts for the deals you guys are trying to obtain? Is it possible for a one year contract, or will you have to do the full 3?

Thanks!

Mine was two years.

[Jonavin]

Is this any good? Or can I do better?
-250 minutes
-Unlimited after 8pm
-Call Display with name display
-2500 TXT
-Voicemail
-6GB of Data

$45 + SAF + 911 + tax = $ 55.07

Also, does Rogers allow tethering with the iPhone? If so, is there an official app built specifically for it?

Official tethering with 1GB or high plan. Hack tethering if you have lower plans (google it for details). Rogers hasn't decided on their position on tethering so they are only committing to allow tethering without charge until the end of 2009.

[instantdry]

WHAT!?!?

darn! how did you manage to ask for the $10 credit ????
how did you approach to ask for it ??



how long will you get this for?

I told them that my current plan ($40 total, including caller id) is too costly as I don't even regularly use my phone that often and the cheapest plan right now is ($45 total, including caller id), and I will be forced to cancel my account unless he can offer me a better deal
he talked about this new plan ($25, 250 minutes, free rogers to rogers, unlimited wknights/wkends, free caller id)
I told him that they are currently charging for incoming messages, and asked him if there was any way to incorporate texting into the plan
He then offered a 3 year $10 value pack credit for free
which includes 2500 text, voicemail and caller id

[papazow]

if i sign a 3 year renewal with retentions... do i have a window of time in which i can cancel if i find a better deal

[speedyforme]

Right now I have Cable TV $64.95 (minus $20 deal for 1 year), Home Phone $24.95 (minus $5 for 1 year) and Internet $46.99 (minus $5 for 1 year). Basically $123 all in per month.

I have the VIP package and am looking into the wireless too, just the basic $25 plan and then try to bundle this all to get an additional 15%.

What are the odds that Rogers will extend my discount and I can also bundle the wireless?

[urir10]

Right now I have Cable TV $64.95 (minus $20 deal for 1 year), Home Phone $24.95 (minus $5 for 1 year) and Internet $46.99 (minus $5 for 1 year). Basically $123 all in per month.

I have the VIP package and am looking into the wireless too, just the basic $25 plan and then try to bundle this all to get an additional 15%.

What are the odds that Rogers will extend my discount and I can also bundle the wireless?

If you are getting 10% off right now then when u add wireless you will get 15% no problem. But if you have other discounts they will be taken off. The bundle discount cannot be combined with other discounts.

[Jonavin]

if i sign a 3 year renewal with retentions... do i have a window of time in which i can cancel if i find a better deal

Offically it's 30 days and less than 30 minutes of airtime... but it's possible to do it months after you sign a 3 yr... except I'd expect you lose a lot of bargaining power in this case.

[HowEver]

Offically it's 30 days and less than 30 minutes of airtime... but it's possible to do it months after you sign a 3 yr... except I'd expect you lose a lot of bargaining power in this case.

People should remember that retentions might be 30/30 (and a maximum data transfer) but if you buy through a store it may be 15/15 depending on where you go.

[speedyforme]

If you are getting 10% off right now then when u add wireless you will get 15% no problem. But if you have other discounts they will be taken off. The bundle discount cannot be combined with other discounts.

Thanks, sounds like I am better off ensuring I retain my discounts and stay as pay as you go or find another service provider for my cell phone. Doing the math, I might have to pay an extra $30/month for cell and I don't use that much even for Pay as you Go.

[Havo]

Is there suppose to be a price on that plan or is it free?

This member posted the price on the last page... you can check for it there.

[herakles]

I was just offered

149.99 htc magic with $35 activation fee

250 daytime minutes
unlimited evening and weekends at 6pm
rogers to rogers
vp (call display, voicemail, 250 text messages)
6 gigs

$69 a month not including taxes. I was also offered the $10 value pack which would make it $67 a month not including taxes.

Isn't this an off the shelf offer? maybe I called in too late, gonna try again tomorrow morning. If I can't get anything better, I might as well get a palm pre with $25 talk plan and $45 unlimited data bundle.

[sneak_around]

Whats roggys stance on SA fee credit?
I've seen it on here before.. my rep said they dont offer it?

[tnguyenviet]

I was just offered

149.99 htc magic with $35 activation fee

250 daytime minutes
unlimited evening and weekends at 6pm
rogers to rogers
vp (call display, voicemail, 250 text messages)
6 gigs

$69 a month not including taxes. I was also offered the $10 value pack which would make it $67 a month not including taxes.

Isn't this an off the shelf offer? maybe I called in too late, gonna try again tomorrow morning. If I can't get anything better, I might as well get a palm pre with $25 talk plan and $45 unlimited data bundle.



That's a very ugly plan they offered. You can do 100x better.

Your plan could be obtained for $50~ with your phone waived of the activation fee.

[Havo]

Whats roggys stance on SA fee credit?
I've seen it on here before.. my rep said they dont offer it?

They don't really give it out... its rather rare to get it. It would seem that most of the people who got it, got it a while ago and they just renew it.

[DG3x]

Hey guys, just renewed for 3 years, what do you think:

$47+SAF+911+TAX = $59 after tax

- 250 Daytime
- MY5
- Unlimited Incoming Calls
- Evenings/Weekends after 6 pm
- 2500 Text
- Caller ID/Voicemail
- 500 MB Data

+ $49.99 for 8 GB iPhone 3G

[LBJackal]

I was just offered

149.99 htc magic with $35 activation fee

250 daytime minutes
unlimited evening and weekends at 6pm
rogers to rogers
vp (call display, voicemail, 250 text messages)
6 gigs

$69 a month not including taxes. I was also offered the $10 value pack which would make it $67 a month not including taxes.

Isn't this an off the shelf offer? maybe I called in too late, gonna try again tomorrow morning. If I can't get anything better, I might as well get a palm pre with $25 talk plan and $45 unlimited data bundle.
That's a horrible offer. Are you sure it was retentions that you talked to? What is your contract status?

By the way, I have the Magic as well, and I have to say I'm really impressed with it. The only real issue is that the camera sucks. Other than that I absolutely love it. Also, my plan is similar to yours, but only 500 MB and 100 LD instead of R2R, for $52.45 + taxes. I would definitely recommend going for 6 GB, even if it'll cost a bit more. Hell, it could replace your home internet if you get a good HSPA signal at home, and tether it to your computer (which Rogers allows on plans with at least 1 GB).

[herakles]

That's a horrible offer. Are you sure it was retentions that you talked to? What is your contract status?

By the way, I have the Magic as well, and I have to say I'm really impressed with it. The only real issue is that the camera sucks. Other than that I absolutely love it. Also, my plan is similar to yours, but only 500 MB and 100 LD instead of R2R, for $52.45 + taxes. I would definitely recommend going for 6 GB, even if it'll cost a bit more. Hell, it could replace your home internet if you get a good HSPA signal at home, and tether it to your computer (which Rogers allows on plans with at least 1 GB).

ya, I called the number on the first page. My contract is a 3 year term and expires in november.

my current plan is:

100 daytime
evening / weekend at 9
rogers to rogers
voicemail
call display
250 texts

for $50.23 all fees in


If I can upgrade the magic with the hero rom, I think i'd love it. I'm coming from a w810i, so even though the camera stinks, it's probably still better than what i have.

I've also looked at the palm pre. I figure if Rogers doesn't give me a good retention deal, I'll call bell and to pick up a pre and see if I can get a slight discount on their $25 talktime and $45 unlimited browsing/email/messanging/nhl plan.

[DarkPaladin56]

Hey guys, just renewed for 3 years, what do you think:

$47+SAF+911+TAX = $59 after tax

- 250 Daytime
- MY5
- Unlimited Incoming Calls,
- Evenings/Weekends after 6 pm
- 2500 Text
- Caller ID/Voicemail
- 500 MB Data

+ $49.99 for 8 GB iPhone 3G

MY5 Canada-wide? Or Local
How long have were you on your previous plan? I want the similar things, but have been having trouble getting that price. My 3-year plan is done.

[Jonavin]

I've also looked at the palm pre. I figure if Rogers doesn't give me a good retention deal, I'll call bell and to pick up a pre and see if I can get a slight discount on their $25 talktime and $45 unlimited browsing/email/messanging/nhl plan.

Bell has the new 650 minutes, unlimited Eve/Weekend, 1GB data plan that includes tethering for $45. The other extras shouldn't even cost you the other $25. You can try to use this plan as price match on Rogers and end up with 6GB for the same price due to the current promos.

Oh, even though that plan is only available in the GTA, if you're not, just ignore that fact when you're talking to Rogers ;)

[mattt33]

If you want around 700 minutes, quote the new Bell plan 650 minutes + Evenings + Weekends + 1GB of data for $45. You should be able to work in credits for CD/VM/text + extra bonus minutes.

I may do just that - thanks for the suggestion. I'll see where my call goes and let you know whether i'm successful.

[jokerstone]

ppl are calling in after like 3 mos into their contract? how do you get retentions? say you will cancel but if you cancel you have to pay the ECF.. dont they want you to pay that?

[tnguyenviet]

The purpose of most companies isn't to obtain a one time payment and let the customer go but rather have more customers in there database on a long term base, to build better relationships.

They would rather 'keep you' as a customer then let you off with $400 in most cases. And either way, you pay $35~ avg x 36 months = way better than $400 as well in there minds.

[herakles]

Bell has the new 650 minutes, unlimited Eve/Weekend, 1GB data plan that includes tethering for $45. The other extras shouldn't even cost you the other $25. You can try to use this plan as price match on Rogers and end up with 6GB for the same price due to the current promos.

Oh, even though that plan is only available in the GTA, if you're not, just ignore that fact when you're talking to Rogers ;)

hmm, I saw those ads in the paper but I completely forgot about them. I could probably call bell and get them to match rogers retention valuepack by adding text messaging and lowering their voicemail/call display feature pack to $10. Then it would cost $62.45 a month not including taxes.

I'm going to call rogers up in the morning and see if they offer a similar plan for $60-65 including taxes. I asked for some credits from the previous retentions rep and she said with the added features my plan would cost 85 not including taxes, so the 69 she offered was more than fair. Hope my next rep is more willing to negotiate.

[LeafsWillWin]

Bell has the new 650 minutes, unlimited Eve/Weekend, 1GB data plan that includes tethering for $45. The other extras shouldn't even cost you the other $25. You can try to use this plan as price match on Rogers and end up with 6GB for the same price due to the current promos.

Oh, even though that plan is only available in the GTA, if you're not, just ignore that fact when you're talking to Rogers ;)

What is the name of this plan? Like I want to look it up to see it with my own eye lol. Also when does the unlimited evenings start?

[herakles]

What is the name of this plan? Like I want to look it up to see it with my own eye lol. Also when does the unlimited evenings start?

http://www.redflagdeals.com/forums/showpost.php?p=8949296&postcount=10

edit: Sorry bud, just noticed you're in calgary, the deal is for GTA only.

[maxaudet]

Is this any good? Or can I do better?
-250 minutes
-Unlimited after 8pm
-Call Display with name display
-2500 TXT
-Voicemail
-6GB of Data

$45 + SAF + 911 + tax = $ 55.07

Also, does Rogers allow tethering with the iPhone? If so, is there an official app built specifically for it?



Looks good to me... anyway, better that what I just signed up for 2 weeks ago...

Does this plan has a name ?? You know how I could get it ??

[LeafsWillWin]

I was just offered
$25 - 250 weekday minutes
unlimited evenings and weekends @6pm
free Rogers to Rogers
$30 - 6 GB
$5 - 1000 min LD
$10 - 2500 text, CID, VM (with a $5 credit, so basically free LD)

Comes to a total of about $72 with SAF

I am almost there...if I could get $10 to $15 in monthly credits I will be happy. The lady said that I can't though because I haven't been with rogers for like 10 years. Is this true? I have been with Rogers for over 3 years....

What is the best way to get monthly credits? thanks

[MobileMuck]

I was just offered
$25 - 250 weekday minutes
unlimited evenings and weekends @6pm
free Rogers to Rogers
$30 - 6 GB
$5 - 1000 min LD
$10 - 2500 text, CID, VM (with a $5 credit, so basically free LD)

Comes to a total of about $72 with SAF

I am almost there...if I could get $10 to $15 in monthly credits I will be happy. The lady said that I can't though because I haven't been with rogers for like 10 years. Is this true? I have been with Rogers for over 3 years....

What is the best way to get monthly credits? thanks

Umm... wait another 7 or so years??!! ;)

You were offered a retention plan with early evenings apparently credited, a promo data plan, a retention LD offering and a retention value pack with a credit, along with a free R2R feature. Doesn't seem to me that you have been treated all that badly. There is almost nothing in your offer that would be available to a new customer walking in off the street (save for the data promo which will also soon expire). Is it as good as others? Clearly, no. But each case and account is different and (sorry) you might not "deserve" more than what has been offered.

[Havo]

I was just offered
$25 - 250 weekday minutes
unlimited evenings and weekends @6pm
free Rogers to Rogers
$30 - 6 GB
$5 - 1000 min LD
$10 - 2500 text, CID, VM (with a $5 credit, so basically free LD)

Comes to a total of about $72 with SAF

I am almost there...if I could get $10 to $15 in monthly credits I will be happy. The lady said that I can't though because I haven't been with rogers for like 10 years. Is this true? I have been with Rogers for over 3 years....

What is the best way to get monthly credits? thanks

Just tell them you don't want to pay that much. That is kinda pricey... so its $72 w/ SAF and 911? Its $72 before tax right? So after tax you're looking at like $80... which is pricey.

[LeafsWillWin]

Just tell them you don't want to pay that much. That is kinda pricey... so its $72 w/ SAF and 911? Its $72 before tax right? So after tax you're looking at like $80... which is pricey.

Yeah I did say that but she said that was the best she could do. She could only do deals based on how many years you were with rogers...I have been over 3 and she said that was the best she could do based on how many years i have been there. Is this true?

Also do you know what the best way to get monthly credits? I asked her for some and she then said the whole year lecture again. So until then I'll stick with the $60 one the other retention lady gave me...

[LeafsWillWin]

Umm... wait another 7 or so years??!! ;)

You were offered a retention plan with early evenings apparently credited, a promo data plan, a retention LD offering and a retention value pack with a credit, along with a free R2R feature. Doesn't seem to me that you have been treated all that badly. There is almost nothing in your offer that would be available to a new customer walking in off the street (save for the data promo which will also soon expire). Is it as good as others? Clearly, no. But each case and account is different and (sorry) you might not "deserve" more than what has been offered.

oh i just assumed that most of the people here were in my boat or worse off. Cause my 3 year contract expired in march. Are the people who are getting the really good deals actually been with rogers for 10+ years? If that is the case then I feel pretty good about my deal(s).

Which one would you guys pick

all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$7 Voicemail, $8 Caller ID, free Rogers to Rogers, $7 free after 6 pm

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month


or


$25 - 250 weekday minutes
unlimited evenings and weekends @6pm
free Rogers to Rogers
$30 - 6 GB
$5 - 1000 min LD
$10 - 2500 text, CID, VM (with a $5 credit, so basically free LD)

Comes to a total of about $72 with SAF without tax so around $80

[MobileMuck]

oh i just assumed that most of the people here were in my boat or worse off. Cause my 3 year contract expired in march. Are the people who are getting the really good deals actually been with rogers for 10+ years? If that is the case then I feel pretty good about my deal(s).

Which one would you guys pick

all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$7 Voicemail, $8 Caller ID, free Rogers to Rogers, $7 free after 6 pm

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month


or


$25 - 250 weekday minutes
unlimited evenings and weekends @6pm
free Rogers to Rogers
$30 - 6 GB
$5 - 1000 min LD
$10 - 2500 text, CID, VM (with a $5 credit, so basically free LD)

Comes to a total of about $72 with SAF without tax so around $80

Which would I pick? Neither, as neither plan suits my needs. And I'd suggest to you that nobody other than you can make that determination for you. Only you know your usage patterns. Only you know your budget. I've always thought that the first goal should be to get a plan that will be "overage-proof" and then worry about trying to get that cost down, be it now or at some point down the road. Cost certainty is much better to budget for than are surprise overages.

As for the rhyme and reason why some people get deals and others don't, most here would tell you that luck plays a part. From what I've read, persistence can work... and it can backfire on you. Call too often and they shut you down. As for tenure I'm 16 years in and so my experiences won't be the same as yours or others', nor I suspect would they be terribly relevant to you.

[LeafsWillWin]

Which would I pick? Neither, as neither plan suits my needs. And I'd suggest to you that nobody other than you can make that determination for you. Only you know your usage patterns. Only you know your budget. I've always thought that the first goal should be to get a plan that will be "overage-proof" and then worry about trying to get that cost down, be it now or at some point down the road. Cost certainty is much better to budget for than are surprise overages.

As for the rhyme and reason why some people get deals and others don't, most here would tell you that luck plays a part. From what I've read, persistence can work... and it can backfire on you. Call too often and they shut you down. As for tenure I'm 16 years in and so my experiences won't be the same as yours or others', nor I suspect would they be terribly relevant to you.

Well I was just wondering what you think the better deal is. Also what do you mean by "overage-proof"? Just that it doesn't go out of date or something? Thanks for your help

[bluevektor]

Well I was just wondering what you think the better deal is. Also what do you mean by "overage-proof"? Just that it doesn't go out of date or something? Thanks for your help

I believe when he says "overage-proof", he just means that when you select your plan, you should make sure its features are adequate enough for your usage that you will never go over the numbers (e.g. daytime minutes, text msgs, data usage, etc.). Because when you go over the set limits of your plan, that's where a lot of excess charges can come from. In terms of budget planning, it's way better to select your plan and never go over the limit so that you know how much you will spend each month and never be surprised by a really big bill.

Feel free to correct me if my interpretation is incorrect.