[Merged] Hot deal for Rogers Wireless Customers

[hkbaabaa]

r u implying that anyone CSR who give out credits don't stay in the company for long or is it only after the $30 mark??

peaCe

My buddy told me "reasonable" credit is okay but anything out of the line will have bad impact on that rep.

It is like you have a $25 plan with a $20 credit?! I think that's not acceptable. I will ask my bud to get more detail on this. :twisted:

[1-anh]

$30 credit is consider max aside from other feature credits. Given that much "pure" credit will automatically raise a flag on the system.

The audit team will look into those accounts and see why are they given that much credit. If the "reason" is not good enough, they will remove all credit completely without letting you know. They will also note the account and any rep who serve that customer will see that note. Not only that, the rep who did it will have a talk with the manager if caught.

So no rep or few rep will do this. The reps who do this very often won't stay in the company very long. :o

I guess that makes sense since i have $15 worth of pure credit and $15 worth of feature specific credit. totalling $30 and ive only been with rogers for a little less than a year, and its not like my bills were ridiculously high before so i dont generate that much revenue for them. I guess they were pretty nice when they gave me the credits i currently have.

[mattt33]

Yes, it looks like the max amount of monthly plan credits is the total of your base plan. I managed to get an extra $7 early evening credit from calling in last month, and it's attached to my account as shown in My Wireless Services, but it doesn't show up on my invoice.

I called in to inquire and three separate reps informed me that i CAN have more monthly credits than my base plan, BUT they just won't be applied on the bill - i.e. the system automatically leaves them out when calculating the monthly bill.

But since it was given to me, the $7 evening credit will remain on my account, and i can technically still make use of it if i upgade my base plan from the current $25 i'm on to say, $30, at which point $5 of the $7 would be applied (and if i upgade to $35 base plan or more the full $7 would apply).

[1-anh]

Yes, it looks like the max amount of monthly plan credits is the total of your base plan. I managed to get an extra $7 early evening credit from calling in last month, and it's attached to my account as shown in My Wireless Services, but it doesn't show up on my invoice.

I called in to inquire and three separate reps informed me that i CAN have more monthly credits than my base plan, BUT they just won't be applied on the bill - i.e. the system automatically leaves them out when calculating the monthly bill.

But since it was given to me, the $7 evening credit will remain on my account, and i can technically still make use of it if i upgade my base plan from the current $25 i'm on to say, $30, at which point $5 of the $7 would be applied (and if i upgade to $35 base plan or more the full $7 would apply).

oh so right now u have full credits on your base plan, and they also gave u a $7 early evening credit but its not calculated in the cost of the monthly bill, but then if you change your base plan to something a little higher it would be valid?

[cap22]

250 anytime
100 bonus anytime
eve/wkends at 6pm
100 can LD
unlimited incoming
iphone value pack (VVM, CID, 2500 text, 500MB)
waived SAF for 1 yr
$51.87 including tax.

after rogers bundle discount should be $48.01 total.
(3 yr contract, but where else can I go if i want an iphone??)

I think this is pretty standard for retentions pack, so no big woop, but I'm (mostly) happy since I had waaay less (250 min, 8pm eve, no data, no text) before for about the same money, and when i went over in minutes my bill could easily double.

I could only get a $15 monthly plan credit from them (first she said $10 was max....hmmmm). but was told that this is the max. and only one general credit allowed. however the rogers bill scans posted on this thread awhile ago listed multiple monthly plan credits (not feature specific). anybody have insight as to how to get more of these general credits?

TIP: When negotiating, I noticed that "what more can you give me?" didn't get much response from the rep. but as I started asking for services (based on what I'd learned from this great thread!), she would say "ok, i can do that"

[mattt33]

oh so right now u have full credits on your base plan, and they also gave u a $7 early evening credit but its not calculated in the cost of the monthly bill, but then if you change your base plan to something a little higher it would be valid?

Yes, it appears that way. But i thought 6pm early evening credit was considered feature-specific, no? Anyway, my aim to reduce my monthly bill didn't quite work out this time - they want me to increase my plan by $5 to save $5? Hmmm...

[gerlitz1]

Can someone tell me what Tier 4 means in regards to a hardware upgrade? What does this entitle me to? I have been with rogers for 6 years and they are offering me the Samsung A436 for $69.99 - $50.00 rebate on a new 3 year term. From what I can tell this phone is quite low end and after all these years I would think I can get better!

Thanks

[1-anh]

Yes, it appears that way. But i thought 6pm early evening credit was considered feature-specific, no? Anyway, my aim to reduce my monthly bill didn't quite work out this time - they want me to increase my plan by $5 to save $5? Hmmm...

haha thats what i would have thought too. but i guess if thats the case u might as well change ur base plan and get the extra bonus minutes as long as all your credits and your plan remains the same. since its not like ur paying anymore for it, and you can make use out of the credit.

[mattt33]

haha thats what i would have thought too. but i guess if thats the case u might as well change ur base plan and get the extra bonus minutes as long as all your credits and your plan remains the same. since its not like ur paying anymore for it, and you can make use out of the credit.

That's the thing i'm worried about... i've talked to many reps over the months and have received answers going both ways - that the credits can be transferred; the majority of the responses have been that they are NOT transferred though when i change plans.

I'm currently on a $25 100 minutes + 1000 eve/weekends (+100 bonus daytime minutes haggled a few months ago). I use just under 200 minutes/month so i'm OKAY right now, although more would be nice of course. Having only 1000 eve/weekend minutes hasn't been too big of a problem lately but i would rather have unlimited.

[1-anh]

That's the thing i'm worried about... i've talked to many reps over the months and have received answers going both ways - that the credits can be transferred; the majority of the responses have been that they are NOT transferred though when i change plans.

I'm currently on a $25 100 minutes + 1000 eve/weekends (+100 bonus daytime minutes haggled a few months ago). I use just under 200 minutes/month so i'm OKAY right now, although more would be nice of course. Having only 1000 eve/weekend minutes hasn't been too big of a problem lately but i would rather have unlimited.

i know what you mean im on a voice and data that has good features and totals me 40 a month before saf + tax but i dont use that much data that warrants it, but it seems to be a good deal. So i asked a rep if they could offer a voice plan that would compare to my current plan without the data. and her offer was pretty standard, it was better than what regular customers get, but still the credits was nowhere what i was getting on my current plan, and i asked her if the credits could be transferred to the new base plan and she said no. And so i decided to keep my current plan now and wait to see if there is a rep whos willing to offer just the voice portion with a decent amount of credits.

[captawesom3]

Okay, called in again today and goet
400Weekday
Free After 6pm/Unlimited Weekends
Unlimited Text, IM/MMS
500 Mb Data
Caller Id
Voicemail
1000LD Minutes
10 Dollar Credit for Term
10% discount from services

+SAF+911= 43.10

and got a free blackberry bold.

[J_u_n_i_o_r_3]

i think the feature credits dont count my base plan 25 12 dollar plan credit and 15 dollar feature credit currently

[tamil]

Okay, called in again today and goet
400Weekday
Free After 6pm/Unlimited Weekends
Unlimited Text, IM/MMS
500 Mb Data
Caller Id
Voicemail
1000LD Minutes
10 Dollar Credit for Term
10% discount from services

+SAF+911= 43.10

and got a free blackberry bold.

That's pretty good. I have the same plan but mine is 50-55 range and i got more credits which i don't get.:confused:

[captawesom3]

yeah the guy i spoke to was raelly nice about it, and it took a while to get him to give in but he eventually did, and i got the plan, also to those who have 500mb of data, have any of you gone past and used more then 500mb from just email, bb messenger and facebook or websites like that?

[vomer]

Okay, called in again today and goet
400Weekday
Free After 6pm/Unlimited Weekends
Unlimited Text, IM/MMS
500 Mb Data
Caller Id
Voicemail
1000LD Minutes
10 Dollar Credit for Term
10% discount from services

+SAF+911= 43.10

and got a free blackberry bold.

:-0 free bold? How did you manage that? Btw nice plan

[captawesom3]

um well like i said earlier, i had to keep asking the guy, and eventually he gave in and got me it for free, and didnt charge me, he never mentioned a cost, so i asked him how much , and he just said no charge, and i accepted lmao!. can anyone answer my question from before?

[vomer]

um well like i said earlier, i had to keep asking the guy, and eventually he gave in and got me it for free, and didnt charge me, he never mentioned a cost, so i asked him how much , and he just said no charge, and i accepted lmao!. can anyone answer my question from before?

I have friends that stay on msn all month and still dont go over, dont know if it helps.

[mattt33]

Instant messaging uses hardly any data. Chat non-stop on msn with five people at the same time for ten hours a day straight and you will hardly accumulate a few megabytes of data in a month.

Also, the data compression is amazing on a blackberry, and in the same regard racking up a significant amount of data is difficult.

[Mad.Whack]

yeah the guy i spoke to was raelly nice about it, and it took a while to get him to give in but he eventually did, and i got the plan, also to those who have 500mb of data, have any of you gone past and used more then 500mb from just email, bb messenger and facebook or websites like that?

God no, you need to stream music/You tube videos often to break 500MB.
You'll be fine

[Xoboy]

Okay, called in again today and goet
400Weekday
Free After 6pm/Unlimited Weekends
Unlimited Text, IM/MMS
500 Mb Data
Caller Id
Voicemail
1000LD Minutes
10 Dollar Credit for Term
10% discount from services

+SAF+911= 43.10

and got a free blackberry bold.

What number did you call to get to the customer relations line? Did you use *611 and "cancel"?

[captawesom3]

no i called from my house phone, and called the number posted on the first page. and i just told him i was going to cancel because its getting quite expensive for what i was paying, and that telus was giving me a better deal.
like before i called today my plan consisted of.
17.50 E.P.P
200 Weekday
Free after 6 pm, and weekends
2500 Text Messages- 10$
after SAF and taxes it was like $41, so im quite happy that 2 dollars more got me SOO much more.

[cap22]

When they add 100 LD minutes onto my account, does that mean these are in addition to the 350 anytimes minutes I have?

[sandman101]

No same minutes
are used at the same time

[vomer]

Do any of you know if Rogers will give free unlock code for the Bold if I tell them I am traveling overseas?

Anyone tried yet?

[iwantonetoo]

I've been with Rogers for 1.5 years, and I signed a 3 years contract. Right now I'm on:

$45
100+50mins
1000 8pm/weekends
Rogers to Rogers
CID

Each month I pay about 55-60 because I text a lot...

I called just now and gave the lady the above plan with $43 tax in, she insisted obtaining that plan's number(?) and kept on saying every customer is different... which I obviously know...

Anyways, to make it short, she agreed to give me:

$42+tax
100+50mins
1000 6pm/weekends
Rogers to Rogers
CID
Voicemail
Unlimited Texting
500mb

Is it good enough?

I asked how much would I pay if I want a blackberry bold/curve, she said I'd have to pay over +600 even if I renew my contract for 3 years... I'm really confused right now... :(

[captawesom3]

I've been with Rogers for 1.5 years, and I signed a 3 years contract. Right now I'm on:

$45
100+50mins
1000 8pm/weekends
Rogers to Rogers
CID

Each month I pay about 55-60 because I text a lot...

I called just now and gave the lady the above plan with $43 tax in, she insisted obtaining that plan's number(?) and kept on saying every customer is different... which I obviously know...

Anyways, to make it short, she agreed to give me:

$42+tax
100+50mins
1000 6pm/weekends
Rogers to Rogers
CID
Voicemail
Unlimited Texting
500mb

Is it good enough?

I asked how much would I pay if I want a blackberry bold/curve, she said I'd have to pay over +600 even if I renew my contract for 3 years... I'm really confused right now... :(

You should have tried getting unlimited after 6m rather than only 1000 minutes of weeknight and weekened calling

[iwantonetoo]

The thing I don't get the most is that how come I'm paying almost full retail for the blackberry phone when I'm renewing my contract for another 3 years.

The evening minutes aren't that important to me, but after I heard that I'd have to pay over 600 bucks on top of me renewing the contract I simply didn't want to negotiate any further...

[tagaravabha]

Has anyone noticed that Rogers' assessment of their data usage is higher than they expect? I track data on my BB Bold using an application called "Mini Monitor", and measured about 38MB for my first month - Rogers, however, says 68MB. The day-by-day statistics also differ - Rogers' usage numbers are always higher. Moreover, most of the 38MB I measured was incurred on wifi, which should not count towards Rogers' total. I'm well below my 500MB, but I want to know the reason for the discrepancy, and would appreciate any insight.

[tamil]

captawesom3 did you also get 6 months unlimited data for free and i have a general phone question. If i remove a feature that i was getting for free,would it increase my credit limit.:?:

[turnstylez18]

i just posted my plan a few posts ago but wanted to see if you guys think its good..for some reason i feel that i couldve gotten better even though many reps said i couldnt...

signed a 2 yr extension:

300 anytime minutes
unlimited evening/weekends 6pm
unlimited incoming
caller id
voicemail
2500 text
($20/month + SAF, 911, tax)

previously i had:

200 anytime minutes
unlimted evening/weekends 6pm
unlimited incoming
caller id
voicemail
125 text
($21/month + SAF, 911, tax)


i know its better than my previous plan..but not as much...i just wanted to know if this is really good or if i could've gotten better...
a lot of reps said i have reach my max of credits...its hard for them to offer anything else...i think one of them even wrote a note stating "highly credited plan"

i forgot to ask for rogers to rogers...it wouldve been nice to have..but im not sure if i could even get it...or actually need it

maybe next time..

thanks

[jarjarbinkz]

250 daytime mins + 100 bonus
500 text
100 LD
Unlimited after 6pm
500MB data
Caller ID / Voicemail
Rogers2Rogers
Unlimited Incoming

Total after SAF and taxes: 38ish

And a 16GB iphone for 270+tax, admin fee waived

[DG3x]

about 3 years ago I was 17 so I was under my mom, however I renewed last year and I still have until April 2010 for my contact.

$10/month - $10 monthly credit

250 weekday
evenings after 6
weekends

I wanna go and get a data plan. Should I talk to retensions or should I give my plan away (shouldnt be hard) and sign up as a new customer under my name (I am a student if that helps). I am looking for something with data. what are they offering these days?

[rupture]

When they add 100 LD minutes onto my account, does that mean these are in addition to the 350 anytimes minutes I have?

No. Long distance is long distance. Local minutes (your 350) are local.

See here: http://www.howardforums.com/showthread.php?t=946200

[cruisx]

250 daytime mins + 100 bonus
500 text
100 LD
Unlimited after 6pm
500MB data
Caller ID / Voicemail
Rogers2Rogers
Unlimited Incoming

Total after SAF and taxes: 38ish

And a 16GB iphone for 270+tax, admin fee waived


what are you serious? i want this plan LOL. If that is 38$ with tax and all i think its good. Much better than me and i pay like 48 or so. Ill call in tomorro. How many credits do you have?

[iwantonetoo]

This might be a stupid question, but is 500mb a month enough for constant MSN chat (remain online at night); daily emails (texts) on Blackberry Curve 8900?

Also can someone tell me how the HUP rebate works? 3 years contract and I'm 1.5 year in. I have a regular voice plan, would like to get 500mb a month for BB by renewing another 3 years.

I mentioned several posts above about the plan the lady over the phone offered me, also the +600 dollars for a 8900 that I have to pay... I'm quite confused.

Thanks in advance.

[dmpP]

No. Long distance is long distance. Local minutes (your 350) are local.

See here: http://www.howardforums.com/showthread.php?t=946200

what he means to say is...

you have 350 minutes to use... of that, 100 minutes of LD is free... so you can use 250min for local calling and 100min of LD... the 100min of LD only covers LD charges... not airtime...

[jarjarbinkz]

what are you serious? i want this plan LOL. If that is 38$ with tax and all i think its good. Much better than me and i pay like 48 or so. Ill call in tomorro. How many credits do you have?

20 dollar plan, 15 dollar CREDITED
500 text msg CREDITED
R2R CREDITED
Unlt incomging CREDITED
Voicemail CREDITED
Caller ID CREDITED
100 LD CREDITED
500MB data plan, no credit

My mistake, the plan comes out to 41.xx calculated wrong last time because of partial chargers

Mind you, this I have accumulated over time, rule of thum is call once every 2 months to get a new feature, that way they dont go too far back in ur history to check something. If you get say R2R free then dont be too greedy and get something else..

I had a 10 dollar credit on my plan, called in for a data plan and asked for another 5 dollar credit, they said fine.. Also having 3 cellphone lines in total and internet and rogers cable with a lot of extra channels, rogers home phone did have some thing to say, along with the fact that I have been customer for over 8 years

[shopper-X]

No. Long distance is long distance. Local minutes (your 350) are local.

See here: http://www.howardforums.com/showthread.php?t=946200

what he means to say is...

you have 350 minutes to use... of that, 100 minutes of LD is free... so you can use 250min for local calling and 100min of LD... the 100min of LD only covers LD charges... not airtime...

No, rapture had it correct.
They has 350 minutes daytime minutes to use. If some of those minutes are outside their LCA (Local Calling Area) then they are taken from the Long Distance allowance.

Example:
Their LCA is Ottawa and they have Unlimited WN/WE from 6pm.

1. It's 4pm and they call from Ottawa to Windsor. Minutes from both buckets will be used, the Daytime and Long Distance.

2. It's 8pm and they are in Toronto calling to Ottawa. Only the Long Distance allowance will be used.

3. It's 8:30pm and you get a call while in Toronto (your LCA is Ottawa). Only the Long Distance allowance will be used again.

[Aznsilvrboy]

20 dollar plan, 15 dollar CREDITED
500 text msg CREDITED
R2R CREDITED
Unlt incomging CREDITED
Voicemail CREDITED
Caller ID CREDITED
100 LD CREDITED
500MB data plan, no credit

My mistake, the plan comes out to 41.xx calculated wrong last time because of partial chargers

Mind you, this I have accumulated over time, rule of thum is call once every 2 months to get a new feature, that way they dont go too far back in ur history to check something. If you get say R2R free then dont be too greedy and get something else..

I had a 10 dollar credit on my plan, called in for a data plan and asked for another 5 dollar credit, they said fine.. Also having 3 cellphone lines in total and internet and rogers cable with a lot of extra channels, rogers home phone did have some thing to say, along with the fact that I have been customer for over 8 years

If you just renewed your contract, what do you say when you call back every 2 months? You barely have any bargaining power since you're locked in.

[Lucius97]

$30 credit is consider max aside from other feature credits. Given that much "pure" credit will automatically raise a flag on the system.

The audit team will look into those accounts and see why are they given that much credit. If the "reason" is not good enough, they will remove all credit completely without letting you know. They will also note the account and any rep who serve that customer will see that note. Not only that, the rep who did it will have a talk with the manager if caught.

So no rep or few rep will do this. The reps who do this very often won't stay in the company very long. http://www.******************/img/v/z.gif

i can confirm this, as it happened to me :(

[Limited328]

I called yesterday and this is what a got for 3 year extension:
250 daytime minutes
Unlimited after 8pm
CID
Call Waiting
Text (100 outgoing, unlimited incoming) @ $3
$10 credit for 3 years =$360

Also got a hardware upgrade for the K850i at $174.99 with a $50 mail in rebate.

Plan comes to $24 - $10 = $14 per month for 3 years.

I think that it's quite good.

[jarjarbinkz]

If you just renewed your contract, what do you say when you call back every 2 months? You barely have any bargaining power since you're locked in.

To get the 500 text I said I texted too much (was previously on 125) so after 1-2 months of texting and going a bit over (by like 10 texts) I said I needed something better, they offered me 500 text

The 100 bonus minutes I got after going over my minutes, called in and said Im always going over.

Then later on I called in and complained that even the 100 bonus minutes are not covering my usage, so I got unlimited incoming

As long as you have a reason, they will listen.. If you just call to ask for amazing offers, without any valid reason, its harder to comply for them...

Again, this plan is upgraded over time...

[sneak_around]

I got a call ID/name display credit $7 and I'm paying $5 for 500 texting.
I'd assume i'd be able to get the 2500 txt/cd/vm bundle for $10....

how should i go about asking for the change?

[captawesom3]

I got a call ID/name display credit $7 and I'm paying $5 for 500 texting.
I'd assume i'd be able to get the 2500 txt/cd/vm bundle for $10....

how should i go about asking for the change?

well you could tell them that telus/bell is offering it to you, and rogers will most likely give it to you, if not if you know someone that has gotten the deal, mention their name and phone number and the rep from rogers will most like give it to you too!, hope that helped

[captawesom3]

Just called in for my brother, got him
250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

[gerlitz1]

I have been with Rogers for about 6 years and originally signed a 3 year contract with a free phone. I have been off contract for 3 years at which time my plan went month to month.

My plan is:
200Wkday/Unltd Early Eve/Wknds
R2R
$32.45 Plus tax includes SAF and 911

I have never received a HUP but now need a new phone. I called Rogers to see if a could get a better plan that suits my needs and a new phone.
I currently only use about 150 minutes per month (mostly daytime) but about half of those minutes are long distance to my son which I have to pay .30 cents per minute for those calls as well.

The only thing Rogers would offer me is the $17.50 plan plus SAF, 911 & taxes. I could add on My5 Canada wide for another $15.00. I would need to sign up for a 3 year contract and would also lose my R2R as well. This would end up costing about the same but I would think from everything I have read in this forum that I should be able to get better than what they are offering.

HUP offer given to me was a Samsung A436 for $69.99 plus a $50 rebate which I think is a pretty crappy offer. They mentioned that I was Tier 4 but not sure what that means?

Any suggestions as to what I should be able to get for $35 or less (All In) would be greatly appreciated.

[aviator_bandit]

Just called in for my brother, got him
250 weekday Minutes
Free After 6pm
Unlimited Text/IM
500 Mb Data
Unlimited Incoming
Rogers 2 Rogers
CID/VM
$23 Dollar Credit
Monthly Bill After SAF and Taxes- 43.24

Any special considerations? What were your discussion points? Any particular valid reason or strategy I can use to get the same deal?

Thx

[Synlar]

I have been with Rogers for about 6 years and originally signed a 3 year contract with a free phone. I have been off contract for 3 years at which time my plan went month to month.

My plan is:
200Wkday/Unltd Early Eve/Wknds
R2R
$32.45 Plus tax includes SAF and 911

I have never received a HUP but now need a new phone. I called Rogers to see if a could get a better plan that suits my needs and a new phone.
I currently only use about 150 minutes per month (mostly daytime) but about half of those minutes are long distance to my son which I have to pay .30 cents per minute for those calls as well.

The only thing Rogers would offer me is the $17.50 plan plus SAF, 911 & taxes. I could add on My5 Canada wide for another $15.00. I would need to sign up for a 3 year contract and would also lose my R2R as well. This would end up costing about the same but I would think from everything I have read in this forum that I should be able to get better than what they are offering.

HUP offer given to me was a Samsung A436 for $69.99 plus a $50 rebate which I think is a pretty crappy offer. They mentioned that I was Tier 4 but not sure what that means?

Any suggestions as to what I should be able to get for $35 or less (All In) would be greatly appreciated.

that's not a bad plan you have. Thing is, with that 17.50 promo, they dont have R2R available to them to add on. If your son uses rogers, then there wont be any long distance charges. Try calling customer relations, and explain how you've been a loyal customer, and want them to add bonus long distance minutes to your account, or give you a good deal on adding long distance minutes. I don't know what tier 4 would mean... maybe saying that you're the account holder so you can change anything in your account around?

[Aznsilvrboy]

that's not a bad plan you have. Thing is, with that 17.50 promo, they dont have R2R available to them to add on. If your son uses rogers, then there wont be any long distance charges. Try calling customer relations, and explain how you've been a loyal customer, and want them to add bonus long distance minutes to your account, or give you a good deal on adding long distance minutes. I don't know what tier 4 would mean... maybe saying that you're the account holder so you can change anything in your account around?

I think tiers are associated with HUP, the higher (or maybe lower) tier, the more discount you can get.

[mattt33]

Tier corresponds to the total revenue from your account since activation/last HUP. The higher the tier, the greater the savings you qualify for on a new handset.

[gerlitz1]

Tier corresponds to the total revenue from your account since activation/last HUP. The higher the tier, the greater the savings you qualify for on a new handset.

Any idea what type of credit or savings I would get with Tier 4

[captawesom3]

Any special considerations? What were your discussion points? Any particular valid reason or strategy I can use to get the same deal?

Thx

yah, um tell them that telus is giving you that deal, and your mostly using data, and talking a lot, and they'll take that into consideration and you'll most likely get the deal. i tried getting another phone but they wouldn't give it, so you can try.

[Kaitlyn]

Any idea what type of credit or savings I would get with Tier 4

you could call and ask

[1-anh]

Just called in after about a week to change sumthing to my plan i now get:

200 Daytime Minutes
Unlimited Evenings And Weekends after 6 PM
500 MB Data
My 5 Nationwide
Rogers To Rogers
Unlimited Incoming
Caller ID
Voice Mail
2500 Text Messages
100 Canadian Long Distance Minutes

for about $40+saf+tax. Ive been trying to lower down the price of the bill a little bit further, but in term of features and price im paying its pretty good. and i dont wanna get audited for having credits for no apparent reason. so im content.

[Redfin]

I am shocked this thread is still going on. I guess thigns havent really changed since I improved my plan using this thread in 2006.

[vomer]

anyone know how long rogers takes to ship a phone ordered via phone?

[shopper-X]

you could call and ask

or use the "Search This Thread" feature with the word "Tier"

[Lulz]

those of you who don't know what tier is:

If <12 months (since your activation/last HUP):

You are not elligible for the HUP program.

12 - 30 months (since your activation/last HUP):

If Your Spending = < $1000 = Tier I = Price + $35 admin fee + Tier I fee of $100.00
If Your Spending = $1001-$1200 = Tier II = Price + $35 admin fee + Tier II fee of $75.00
If Your Spending = $1201-$1500 = Tier III = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

if >30 months (since your activation/last HUP):

If Your Spending = <$1500 = Tenure Tier = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

[mr jbb]

yah, um tell them that telus is giving you that deal, and your mostly using data, and talking a lot, and they'll take that into consideration and you'll most likely get the deal. i tried getting another phone but they wouldn't give it, so you can try.

did you need to sign up for contract?

[Lulz]

did you need to sign up for contract?

what do you think? =)

[Terrific_Deals2k8]

I'm defnitely waiting for the new telecom companies to start marketing their plans. Screw Rogers, Fido, Bell, and TELUS - they've had it good for too long (they continue to collude, just like the early 90's when they charged ridiculous long distance fees) :mad: I'd pay $40 + taxes for an unlimited minutes and data plan any day of the week to a new Service Provider. Let's see how these traditional/bloated companies compete against these new market entrants, the telecoms better smarten-up or else they (rogers/fido, bell, and TELUS) will lose a lot of customers and business!

[captawesom3]

yeah I did renew the contract but my brother has been with them for close to 48 months now so he didn't mind, so yeah, I'm going to call in again next week and try to negotiate for a phone.

[greenkiwee]

those of you who don't know what tier is:

If <12 months (since your activation/last HUP):

You are not elligible for the HUP program.

12 - 30 months (since your activation/last HUP):

If Your Spending = < $1000 = Tier I = Price + $35 admin fee + Tier I fee of $100.00
If Your Spending = $1001-$1200 = Tier II = Price + $35 admin fee + Tier II fee of $75.00
If Your Spending = $1201-$1500 = Tier III = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

if >30 months (since your activation/last HUP):

If Your Spending = <$1500 = Tenure Tier = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

thanks that was useful!
they told me I was in tier I.

my plan is:
$20 + SAF & fees.
250 minutes
unlimited after 6pm and weekends
unlimited incoming
unlimited text message
rogers to rogers
free CID and call forwarding.

seems pretty good to me.
tried getting new phone but failed. oh well.

[ahsalloum]

those of you who don't know what tier is:

If <12 months (since your activation/last HUP):

You are not elligible for the HUP program.

12 - 30 months (since your activation/last HUP):

If Your Spending = < $1000 = Tier I = Price + $35 admin fee + Tier I fee of $100.00
If Your Spending = $1001-$1200 = Tier II = Price + $35 admin fee + Tier II fee of $75.00
If Your Spending = $1201-$1500 = Tier III = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

if >30 months (since your activation/last HUP):

If Your Spending = <$1500 = Tenure Tier = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

By price, do you mean a three-year term price? As in $199.99 for the iPhone for example?

[glonq]

Do you only get retention deals if you renew your contract, or can I just get a better month-by-month deal?

I need something for just a few months, until the new iphones (and presumably new plans) come out in june/july.

[shopper-X]

Renewed my 2nd line with the same plan as before:
250 minutes
Unlimited 6pm WN/WE
Unlimited Incoming
R2R
1000 Canadian LD
$11 Value Package (125 text, EVM, CID, WhoCalled)
Total $26 ($37.xx w/SAF, 911,Taxes)

BB 8220 (Pearl Flip) for $0

Not the best plan since it's w/o Data but that's perfect for this user.

[kjt]

anyone know how long rogers takes to ship a phone ordered via phone?

it comes very quickly, usually within 1 business day (i've had 2 phones from them already). The only thing is, they usually use UPS, so you have to sign for it. If you're not home when they deliver, you dont get it.

I dont know how they do it elsewhere, but in the GTA, UPS comes 3 times. By the third time, it goes back to the warehouse and you have to pick it up yourself.

I would recommend you getting it shipped to your workplace

[mynameizandy]

I called a few times and tried to get a blackberry plan + phone but they weren't offering me anything out of the ordinary. I still ended up with an awesome plan for my N95.

200 weekday min
unlimited after 6 + weekends
CID, VM,
125 texts
unlimited browsing
all for 23$ tax in.

[whabs]

I called a few times and tried to get a blackberry plan + phone but they weren't offering me anything out of the ordinary. I still ended up with an awesome plan for my N95.

200 weekday min
unlimited after 6 + weekends
CID, VM,
125 texts
unlimited browsing
all for 23$ tax in.

:-0

When was your contract going to expire and for how long have you been with Rogers?

[bertro]

hi everyone. this might be slightly off-topic, but there's no point in starting a new thread

i called Rogers customer service at the usual numbers (*611, or 1888-ROGERS-1) yesterday and today to try and discuss upgrading to an iPhone and improving my plan a bit, but instead of the usual IVR where you're supposed to say what you're calling about, i'm getting a message in french that presents me with some limited options (bill amount, handset settings, subscribe to rogers, report stolen phone, unsubscribe from rogers, etc...) and no option of getting to a rep, or even switching the language.

anyone else in Qc experience this? Is there a specific "customer retentions" number i can call directly? I tried some #s i found online, but they don't seem to work.

thanks!

[Ibuy]

Right now i'm currently getting the following

300Mins
Unlim Eve @ 6 and weekends
1000 Canadian Long Distance
2500 Sent text messages
Call ID
Enchanced VM
SAF
6GB Iphone Data ($30)
Free Rogers 2 Rogers

For 72$ with taxes.

[rob187jj]

right now im currently getting:

250 min + 50 bonus
free@6pm
free weekends
caller id
voice mail
whocalled
100 ld minutes within canada
rogers to rogers
500mb data
10k pic, voice, text msgs

for $48.xx a month tax and fees in.
i want to be able to tether my phone to my laptop but will the 500mb be enough?

[Lulz]

a poster at HowardForums who works in billing department said that audit is currently going on and targeting people with too many credits.

just a headsup

http://www.howardforums.com/showthread.php?p=12484552#post12484552

[Kaitlyn]

a poster at HowardForums who works in billing department said that audit is currently going on and targeting people with too many credits.

just a headsup

http://www.howardforums.com/showthread.php?p=12484552#post12484552

I'm not expecting any credits to be removed from my account.

We shall see!

[vomer]

it comes very quickly, usually within 1 business day (i've had 2 phones from them already). The only thing is, they usually use UPS, so you have to sign for it. If you're not home when they deliver, you dont get it.

I dont know how they do it elsewhere, but in the GTA, UPS comes 3 times. By the third time, it goes back to the warehouse and you have to pick it up yourself.

I would recommend you getting it shipped to your workplace

thanks for the info, will keep an eye out :cheesygri

[vomer]

I'm not expecting any credits to be removed from my account.

We shall see!

admins on rfd actually reply? :-0

Btw...Whats you plan with rogers?

[rob187jj]

slightly worried, i think i have about $30 or $35 in credits
cant you fight it though?

[1-anh]

im kinda worried too it depends what they look at, i have $37 worth of overall credits but only $15 of it is monthly credits the other $22 is feature specific. i hope they only look at the monthly credits.

[carboncopy]

I have been reading through and decided to investigate a little more myself. I have come to the realization that Rogers cares more about new customers than keeping thier existing. I have been with them for 5 years now paying at least $45 each and every month for less than I can get with the EPP deal. So I have been contemplating signing for another 3 years to get this basic deal. I was looking at phone and here is how they broke down.

For 5 years of loyalty to Rogers, they want $274.99 for the N95, or $324.99 for the E71
For no loyalty, and signing up now for the same 3 year term, they want $249.99 for the N95, and $149.99 for the E71

Figure that out..

Are all these deals that people are getting requiring them to sign on for the 3 year term?

[Lulz]

I have been reading through and decided to investigate a little more myself. I have come to the realization that Rogers cares more about new customers than keeping thier existing. I have been with them for 5 years now paying at least $45 each and every month for less than I can get with the EPP deal. So I have been contemplating signing for another 3 years to get this basic deal. I was looking at phone and here is how they broke down.

For 5 years of loyalty to Rogers, they want $274.99 for the N95, or $324.99 for the E71
For no loyalty, and signing up now for the same 3 year term, they want $249.99 for the N95, and $149.99 for the E71

Figure that out..

Are all these deals that people are getting requiring them to sign on for the 3 year term?


when was the last time you got phone from rogers (or someone else on your account if more than one) and also are you on contract currently

[ditachan]

I have been reading through and decided to investigate a little more myself. I have come to the realization that Rogers cares more about new customers than keeping thier existing. I have been with them for 5 years now paying at least $45 each and every month for less than I can get with the EPP deal. So I have been contemplating signing for another 3 years to get this basic deal. I was looking at phone and here is how they broke down.

For 5 years of loyalty to Rogers, they want $274.99 for the N95, or $324.99 for the E71
For no loyalty, and signing up now for the same 3 year term, they want $249.99 for the N95, and $149.99 for the E71

Figure that out..

Are all these deals that people are getting requiring them to sign on for the 3 year term?

I got the same offer from Rogers for the n95, the best way to get it discounted is try to get a monthly credit to offset the cost (which I will be trying to get).

For $34.45 SAF/911 included they offered:
250 mins
5pm EE / Wknd
Unlimited Incoming (Will try to get this switched to R-2-R)
CID/VM/2500 TXT
100 LD

Which is decent, the only issue I have is the price they are offering for a HUP.
My 3-year contracts ends this summer.
Has anyone got the N95 for 199.99?
And do they still offer the 149.99 refurbished iphones?

[mavrik13]

So I haven't posted here in a while, but I'm shocked at what I'm reading... how has Rogers INCREASED the price of their phones? $250 for a N95 is ridiculous when there were sales offering the phone for free with signing a new activation.

This past summer, I bought a N95 plus revamped my plans. The N95 was $99, and my plan was this

250 min
6pm e/w
Unlimited incoming
CID/VM/125 text
Unlimited on-phone browsing (not as useful as I thought it would be)
1000 LD minutes (key for me, as a university student away from home)

$36.67 after tax, I haven't gone over since I've signed the contract

This thread is solid gold... I used it as a guide to feel out for other plans - for those who ask for 'guides/strategies', just do it yourself - don't be afraid to wing it, and if you get shot down, you can always call back later... I think I called once per day for about a week to get my plan

[iwantonetoo]

I called and called, here's what I finally achieve at the end:

250mins
Unlmited 6pm/wkd
R2R
CID
VoiceMail
500mb BB
Unlimited Text/MMS

$45 inc. tax

First two months and admin fees waived. Bold for 299+tax.



Think it's a pretty decent deal...

[BootsJessie]

I called and called, here's what I finally achieve at the end:

250mins
Unlmited 6pm/wkd
R2R
CID
VoiceMail
500mb BB
Unlimited Text/MMS

$45 inc. tax

First two months and admin fees waived. Bold for 299+tax.



Think it's a pretty decent deal...

Nice, that's what I'm looking for.
What would the chances be do you think to change R2R to unlimited incoming?
$45, was that with system access and 911 too?

[the brother]

Nice, that's what I'm looking for.
What would the chances be do you think to change R2R to unlimited incoming?


it's not impossible but keep in mind when sold seperately,

R2R is $5
unlimited incoming is $9

hope this helps.

[iwantonetoo]

I never bothered asking for unlimited incoming because I call people more and most of them are using Rogers.

When I asked the CS for R2R, she gave me without much hassles though, if that helps you.

$45 is including everything, tax. 911 and system access fees.

[pjred]

we've had a plan with rogers for many years...in dec my husband did the HUP to the BB Flip. We just recently got another plan for me (beginning of april) I also got the Flip but really don't like it and wanted a curve...so i called today, and after much talking am getting the Curve 8310 for $149 (getting the $35 activation fee waived) and am sending the flip back when the curve arrives.
Just wondering if the $50 MIR will work for this phone? Has anyone done this??

[ditachan]

On a 3 year contract renewal I got the e71 for $100 + 35 Administration Fee
(was offered for 149.99 + admin but I said if they make it $100 i will take it)

[tomtomtom]

so i called today, and after much talking am getting the Curve 8310 for $149 (getting the $35 activation fee waived) and am sending the flip back when the curve arrives.


You got ripped. My gf got a Curve 8320 for 0 dollar, she had the option to get a 8310 for 0 dollar.

[mcg]

My account has survived an audit, hopefully the same will apply the second time around, if applicable.

[mattt33]

I'm guessing they went through my account as well. The monthly plan credits that initially expired in 3 years (2012) have now been changed to expire 1 year (2010).

I guess i don't have much to complain about, since i signed a brand new contract with them for only ONE year last August.

Has anybody else noticed their expiry dates change in their online accounts?

[gleb_mat]

I called and called, here's what I finally achieve at the end:

250mins
Unlmited 6pm/wkd
R2R
CID
VoiceMail
500mb BB
Unlimited Text/MMS

$45 inc. tax

First two months and admin fees waived. Bold for 299+tax.



Think it's a pretty decent deal...

I got:
My10
500 incoming min
150 anytime min
1000 after 6/weekends
Unltd txt
CID
VM
Unltd Email/IM

All for $45 as well. They told me they would do the 500mb for $10 more, I refused, but I guess I got a little more minutes while you have more data (not sure which is more useful :p)
Luckily got the bold when it was cheaper (in November) for $100 + tax

[yeahright]

Called in today and it's my first time dealing with Retentions I was offered the following which is pretty crappy:

200 min
unlimited evening 8pm and weekend
unlimited txt/pic messaging
500MB
VM
CID

55 plus saf + tax

Tried to get unlimited incoming and r2r but she wouldn't budge. I said telus was offering better and that is the best she can do. I said I would think about it and call back. When I call back do I have to explain to the next rep again or just ask for more things?

[captawesom3]

well you might get stuck with the plan MAYBE, if the lady noted it, if not that then just try again. BUT tell them a price that telus is giving it to you for. for example whatever you listed earlier.. and say telus is givinng it to you for 35 dollars, and the rep will give you a better deal.

[yeahright]

well you might get stuck with the plan MAYBE, if the lady noted it, if not that then just try again. BUT tell them a price that telus is giving it to you for. for example whatever you listed earlier.. and say telus is givinng it to you for 35 dollars, and the rep will give you a better deal.

Yeah unfortunately she said she noted it when I said I have to think about it. Didn't seem like she wanted to do anything for me. If I call back I'll try to get some credits.

[number8888]

Yeah unfortunately she said she noted it when I said I have to think about it. Didn't seem like she wanted to do anything for me. If I call back I'll try to get some credits.

From my experience they don't really check notes unless you mention it to them. You can try calling without mention the notes and see what they give you.

[surgimus]

I noticed a few people mentioning being audited. I just checked mine and the credits are still up to 2011. $42 credits on a $20 base plan.

slightly worried, i think i have about $30 or $35 in credits
cant you fight it though?

[carboncopy]

I have been reading through and decided to investigate a little more myself. I have come to the realization that Rogers cares more about new customers than keeping thier existing. I have been with them for 5 years now paying at least $45 each and every month for less than I can get with the EPP deal. So I have been contemplating signing for another 3 years to get this basic deal. I was looking at phone and here is how they broke down.

For 5 years of loyalty to Rogers, they want $274.99 for the N95, or $324.99 for the E71
For no loyalty, and signing up now for the same 3 year term, they want $249.99 for the N95, and $149.99 for the E71

Figure that out..

Are all these deals that people are getting requiring them to sign on for the 3 year term?

Well I called them up, and I ended up getting the following..

100 WD ( plus a bonus 50), 1000 early evening/weekend
500 MB Data ($10 credit for 3 years)
Caller ID / voicemail

$40 + System access, and taxes.. I also got the E71 for 175 + 50 manufacturers rebate.

Not too bad, but there are deffinatly some sweeter deals that have been had here. Guess I'll try again in 3 years..

[grev01]

Called in today and it's my first time dealing with Retentions I was offered the following which is pretty crappy:

200 min
unlimited evening 8pm and weekend
unlimited txt/pic messaging
500MB
VM
CID

55 plus saf + tax

Tried to get unlimited incoming and r2r but she wouldn't budge. I said telus was offering better and that is the best she can do. I said I would think about it and call back. When I call back do I have to explain to the next rep again or just ask for more things?

You should be able to get those offered features for 45 + fees, with one of MY5 or Incoming. Totally depends on the rep though.

[grev01]

From my experience they don't really check notes unless you mention it to them. You can try calling without mention the notes and see what they give you.

Agreed, usually don't unless you refer to past offers or something. I think most people here get suitable plans after at least several calls.

[yeahright]

Thanks guys, I'll try giving them a call tomorrow.

[skatastrophiic]

Finally cracked and renewed with Rogers


Refreshed iPhone @ 149, no admin fee.

250 mins
6pm Eve/Wknds
500txt
Caller ID, Conference calling etc.
$20

+500mb data at $25 (can be dropped anytime for 100)

Comes to $58 after SAF/911/QC taxes

I was paying ~50-55 for 150mins with nights/weekends after texting overcharges, fees and taxes.

[ditachan]

Well I called them up, and I ended up getting the following..

100 WD ( plus a bonus 50), 1000 early evening/weekend
500 MB Data ($10 credit for 3 years)
Caller ID / voicemail

$40 + System access, and taxes.. I also got the E71 for 175 + 50 manufacturers rebate.

Not too bad, but there are deffinatly some sweeter deals that have been had here. Guess I'll try again in 3 years..

How do you get the manufacturers rebate? Do I go through rogers to get it?

[CatDog]

if you get audited it's ok

-

its like getting pushed down, get back up. Get on the phone, don't do anything big per phone call unless the rep is a real boy/women, otherwise do 1 feature and credit at a time.

Build your way back up, 1-2 months down the line and you'll have an account that has a larger savings than balance.

[pjred]

You got ripped. My gf got a Curve 8320 for 0 dollar, she had the option to get a 8310 for 0 dollar.

I've only had my plan for less than a month....was she with them for quite awhile? Or did I truly get ripped off?? :confused: I did feel like it was a bit much but was hoping i could use the MIR....anyone know?

[yeahright]

Ok tried to call again today and accepted the plan.

Old Corp Plan Line 1
200 min
unlimited evening/weekend 6PM
CID
VM
6GB data
2500 txt

18+5+30+15 = 68 + SAF + taxes

Old Corp Plan Line 2
200 min
unlimited evening/weekend 6PM
CID
VM

18+5 = 23 + SAF + taxes

Total = 91 + SAF + taxes

Line 1
250 min
unlimited evening/weekend 6PM
100 LD
unlimited incoming
CID
VM
unlimited txt/pic messaging
500MB data

25+35 = 60 - 10 monthly credit = 50 + SAF + taxes

Line 2
250 min
unlimited evening/weekend 6PM
100 LD
unlimited incoming
CID
VM
unlimited e-mail/IM

25+15 = 40 + SAF + taxes

Total = 90 + SAF + taxes

BB Curve 8310 for 149 + 35 admin fee - 20 monthly for 2 months

I'm happy with what I got since the price is actually 1 dollar lower than what I was paying and I'm getting much more on the second line. I will try to get free R2R later on.

[bst]

Here's what I got for 3 year contract renewal (although my existing contract ends in October, decided to call in anyways) :

$25 - 250 daytime + 100 bonus
Unlimited Eve/Weekend @ 6pm
Unlimited Canada Wide Network Calling (Rogers to Roger, Rogers to Fido)
Unlimited Incoming calls
Call forwarding
100 free CDN Long Distance

$35 - Data Value Pack
500MB Data
CID, VM, Unlimited messaging , and WhoCalled

$20 monthly credit.... Total is $40 + SAF + 911 + Tax = 53.34

Also, a BB Pearl Flip for free + $35 admin.

[MUSKAMIKE]

Hey All, I could really use some advice.

I have two w810i phones - two lines.

My plan currently is for both phones is:

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Value Pack 20.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
3 Mth. Unl. Txt+Vid+Pic Msg - ends May 02/09 0.00

----
40$ before Access Fee, 9-11, tax But I have been going over because of recent Long Distance. Last Month I had 50$ of Long Distance charges.

I would like to get an Iphone for my line and put some LD minutes in. I have never used my HUP.

I went to the Rogers Store and this is what he laid out for me:

Same 25$ plan as above (he said some credits might not carry over?)
35$ "Value" pack (500mb, unlimited pic/text/video msg) unlimited for first 3
12$ for 100 mins of Long Distance
5$ for Rgr2Rgrs
----
77$ before Access fee/Tax/911

Iphone is 224$ on 3 year.


Seems f-ing expensive. Do you think I'll have better luck calling in? Help? Thanks!

[Frugal_in_Halifax]

I've been with Rogers since 2004 (no contract) and have never had a HUP or called retentions before. Today I called to see what they could do for me, as I have been thinking of switching to Virgin's prepaid $20/month plan with the paycheck $5 credit.

My current plan is:
200 mins, E/W after 8pm: $20
Essential value pack: $11
CID
VM
125txt

$31 + SAF/911/taxes = $38.34 (My SAF is $2)

They offered the same voice plan:
200 mins, E/W after 8pm: $20
Retentions Pack: $$10
CID
VM
2500txt
1000 LD $5

$35 - 15 credit = $20 + SAF/911/taxes = $25.91 (Savings of $12.43 over my current plan)

I didn't take the offer. The retentions rep told me that if I switched voice plans I would lose my $2 SAF and go up to $6.95. When I joined back in '04 the SAF in Nova Scotia was only $2 if you signed a 2yr contract.

I will call back later and see if they can offer me something better.

[wysiwyg]

Muskamike,

You need to call. Rogers stores won't give you anythig special that isn't listed in the brochures. If you get someone nice at retentions, you can get many of the add-ons (like R2R) for free or part of a value pack for which they will give you credits. Your existing credits can also be extended if you ask/insist, especially if you are without a contract right now, you are ahead.

100 free CDN LD is pretty much given away for free just by asking. I never heard of anyone being declined that. Very useful when roaming to other parts of the country as well!

[MUSKAMIKE]

Muskamike,

You need to call. Rogers stores won't give you anythig special that isn't listed in the brochures. If you get someone nice at retentions, you can get many of the add-ons (like R2R) for free or part of a value pack for which they will give you credits. Your existing credits can also be extended if you ask/insist, especially if you are without a contract right now, you are ahead.

100 free CDN LD is pretty much given away for free just by asking. I never heard of anyone being declined that. Very useful when roaming to other parts of the country as well!

Thanks Appreciate your direction, I will definetly call. I think though if I change plans I would have to sign a new 3 year, so I figure I might as well upgrade my phone to the iphone. I'm just wondering if anyone has had luck with getting a deal on that as well, or a good plan with an iphone. I will check on Howardforums, etc as well.

What do you guys think about just buying an iphone outright from say ebay or another site and just adding a data plan and ld to my bill, then I wouldn't have to resign for a 3 year, right?

[brown05thug]

i called in and just asked teh sales rep to give me a better deal. i didnt do to retention.

250 minutes
evenings and Wednesdays free starting at 6
rogers to rogers
caller id
25$ - 5$ credit
20$ + System access fee +tax

plus free caller id on another line. :confused:

[a_y3n]

Is anyone able to get Rogers to Rogers for $5 right now?
I called in and they told me that they increased the price to $10 because now it includes Rogers to Fido and Rogers Homephone as well...

[ahsalloum]

Is anyone able to get Rogers to Rogers for $5 right now?
I called in and they told me that they increased the price to $10 because now it includes Rogers to Fido and Rogers Homephone as well...

That's network calling, not R2R.

[a_y3n]

That's network calling, not R2R.

no.. I asked 2 diff CSR and specified I wanted R2R... I even told them I don't care about rogers to fido or homephone - can I have the old one? and they're like no, it includes everything now =(

[ahsalloum]

no.. I asked 2 diff CSR and specified I wanted R2R... I even told them I don't care about rogers to fido or homephone - can I have the old one? and they're like no, it includes everything now =(

Really? I have R2R... I hope that means I get network calling without getting charged extra. :|

[lookingforstufffff]

if you get audited it's ok

-

its like getting pushed down, get back up. Get on the phone, don't do anything big per phone call unless the rep is a real boy/women, otherwise do 1 feature and credit at a time.

Build your way back up, 1-2 months down the line and you'll have an account that has a larger savings than balance.

Word from the wise man!

[akz]

Really? I have R2R... I hope that means I get network calling without getting charged extra. :|

anyone able to shed some light on this?

[monstar]

Really? I have R2R... I hope that means I get network calling without getting charged extra. :|

R2R and NWC are two different things.

[lookingforstufffff]

R2R is another way to say Rogers WIRELESS to Rogers WIRELESS.

[dubr]

Hi Guys,

Called the Retention Dept:
Here is what I was offered:
350 Daytime Minutes
Unlim 6pm/Weekend
100 LD in Canada
CID, VM
All this for $30.74 (incl. SAF/911/Taxes)

I am thinking about asking them to include R2R for this price. What do you guys think about the offered plan?

For HUP, I've requested BB Pearl Flip 8220 for advertised $29.99 price. They've told me that this requires a data plan, which I do not need. Should I insist on it? Any other suggestions for HUP w/o data plan?

Thanks.

[lookingforstufffff]

Is it true students get free early evenings and that asking for 100LD will be given at no cost as well? How do I go about asking CSR for this if this is the case, I actually tried asking about the early evenings but the rep said she was clueless as to what I was talking about and I've read on the forums that if you ask for 100LD, it'll be given without hesitation.

[bubble.tea]

Is it true students get free early evenings ....

Here you go (http://www.redflagdeals.com/forums/showthread.php?t=689973&highlight=rogers) :).

R2R is another way to say Rogers WIRELESS to Rogers WIRELESS.

don't forget about the 'local' part.

I was just wondering if Rogers to Fido or unlimited network calling includes calling nationwide? For example, if i am in Toronto and am calling someone in Vancouver is it free if I have that feature?...
UNC is LOCAL ONLY.

i called rogers today to try and renegotiate my dismal cell plan. was all set with the info that i have gathered from this thread and elsewhere. first retentions guy was very nice, but said that since i have 3 rogers services he would transfer me to "consolidated" dept to make sure i get treated as the valued rogers "whole" customer that I am, not just a wireless customer...the chick that i ended up with was an IDIOT. the plan she offered was a JOKE. I knew I would get nowhere with her....
.....
am so frustrated because she just wouldn't budge from her crummy offer.
There's a reason for this. Consolidated KNOWS that statistically someone with MULTIPLE services is far less likely to cancel everything and switch out, VERSUS someone with ONE service. For this reason...and this reason alone your experience was pitiful. If you want a retention deal., DO NOT EVER consolidate. Good-Fortune was...alas also against you that day lol.


activation fee can be wavied, NOT admin fee.
This was already rebutted. It can most definately be 'wavied'.


Here is my updated plan

Plan
* MY5 + 5 Talk & Text - Canada Wide
* 300 Daytime Minutes
* Unlimited Incoming Local Calls
* 5 PM Early Eve. Calling Option
* BlackBerry Data (BIS) Service 500MB
* 10000 Picture or Video Msgs.
* 10000 SMS/Text
* Voicemail
* Call Display
* 1000 CDN Long Distance Minutes

Price Before Discount $ 91.45 + taxes

Discount(s)
* $5 Monthly Plan Credit
* $10 Mothly Plan Credit
* $10 Monthly Plan Credit
* $15 Monthly Plan Credit
* 6 pm Eve Student Discount (-$7)

Total After Discounts $ 44.45 + Taxes = $50.23!!!


Gotta Love Rogers!
haha...yeah....can anybody say "SCREAMING to be audited?"

....Rogers Wireless Ambassador 20% [B]...
Main item on the look-out for audits are: people on employee plans they shouldn't be on, this ambassador discount, SAF credits not clearly documented...heck ANY credit that isn't clearly documented and justified why it was offered. It's an audit. You have to justify why you're getting what you are. Those types of deals that 'the agent gave me everything and the kitchen sink' are the main accounts finance will be looking through. The ones 'rogue' agents who just want to push the envelope as they know they are leaving the company in the next few weeks will tend to do lol. Unfortunately it is the customer who ends up suffering because of it :(.

can somebody post a script of exactly what to say as was done on the 1st page or is everyone just using the same script?
I have a script. I can sell it to you :D.

what he means to say is...

you have 350 minutes to use... of that, 100 minutes of LD is free... so you can use 250min for local calling and 100min of LD... the 100min of LD only covers LD charges... not airtime...
This is important. People don't forget that an LD week-day call DOUBLE-BILLS. If you make 100ld call during the day with 100ld pkg on your plan...your 100ld is covered, but you will be billed daytime 100mins., so it'll either come out of your bucket, or be overage.

I'm not expecting any credits to be removed from my account...
Nobody expects to be losing any credits. My recollection of your stupendous plan tells me you should be one of the first targets for an audit lol.

if you get audited it's ok

-

its like getting pushed down, get back up. Get on the phone, don't do anything big per phone call unless the rep is a real boy/women, otherwise do 1 feature and credit at a time.

Build your way back up, 1-2 months down the line and you'll have an account that has a larger savings than balance.
I love this guy. Great words of support and wisdom :lol:.
R2R and NWC are two different things.
Please don't confuse people.

R2R
UNC (it's not NWC...next I'll be calling is NWA).

[monstar]

Seriously can't believe you went through the entire thread quoting so many people...

Admin fee can be "waived" I got it done today, but in a sense that I'm getting it as a credit over 3 months.

I tried asking for 6pm for students but they wouldn't budge. I don't have an in-market plan though...

20$
250 daytime / evenings weekends (+5$ for 6pm)
Unlimited Incoming
Unlimited TextMessage
Rogers2Rogers
CallerID

Whatever, didn't really care...
HUP'd a 8900 for 175$ and I'm gonna use the MIR form too...

[fredsmith]

My plan is a bit off the wall, but I think I did well.

I had to renegotiate last September; Got an N95-4 for $35 (the admin charge) on a HUP. I have 2 lines on the account, each configured as follows:

- 250 minutes
- 50 bonus minutes
- 200 bonus minutes
- 100 Canadian LD minutes
- 500 overtime minutes
- 100 text messages
- Unlimited incoming
- Early evenings (6 PM)
- Unlimited Rogers network calling
- MY5 LD
- Call/Name display (which is a pain, because it overrides the contact entries)
- Enhanced voicemail (on one line only - the other half doesn't like voicemail)
- exact billing
- unlimited call forwarding
- Some sort of discount for chargeable LD calls.

I don't think I left anything out. Cost for the above averages to $35 plus SAF plus tax per line, BUT they couldn't make it all work out price-wise, so I am getting 6 months of no SAF on each.

One line also has the $7 (plus tax) unlimited on-device browsing/vision package.

I also got 1 year of unlimited video calling, except that I have no one who accepts that type of call. I also have a year of multimedia messaging and Rogers on demand video on the phone, but that all has limited utility for me.

What bothered me was that they want $5/month to activate the e-mail to text gateway and won't waive that charge . . . I wanted that for my vehicle tracker. Oh well. I get the notification and the sending address incorporates the reason for it (alarm@, perimeter@ and such), so I just have the system copy my Hotmail account and go there to get the location link when I need it.

[marcopolo85]

Seriously can't believe you went through the entire thread quoting so many people...

Admin fee can be "waived" I got it done today, but in a sense that I'm getting it as a credit over 3 months.

I tried asking for 6pm for students but they wouldn't budge. I don't have an in-market plan though...

20$
250 daytime / evenings weekends (+5$ for 6pm)
Unlimited Incoming
Unlimited TextMessage
Rogers2Rogers
CallerID

Whatever, didn't really care...
HUP'd a 8900 for 175$ and I'm gonna use the MIR form too...

What MIR?

[fredsmith]

What MIR?

Mail In Rebate

[bubble.tea]

Seriously can't believe you went through the entire thread quoting so many people...
Doh, I actually wanted to quote only a half dozen..then browsed back and found some other points that needed touching upon. Plus I wanted to see if vB had an actual CAP for MQ :D. Guess I didn't even scrape it.
Admin fee can be "waived" I got it done today, but in a sense that I'm getting it as a credit over 3 months.
You didn't get it waived then. But that's just semantics., well done !:)
I tried asking for 6pm for students but they wouldn't budge. I don't have an in-market plan though.......
6pm is straight forward. Have you read the freebie thread??
Whatever, didn't really care...
...
Then you won't be calling in the next few days (and every few thereafter) till you get it?

[Frugal_in_Halifax]

I called back to Retentions or Customer Relations as they prefer to be called! I asked about switching to the $35 combo plan
350 min
e/w after 9pm
500mb
my5 Canada-wide

They offered me an iPhone 8GB (either refreshed for $149 or new $249). They said that the new one would not require a data plan, but the refreshed would! She told me If I take the new one on a HUP, I would get a $50 rebate, but the rebate form clearly states that it excludes the iPhone!

I want to switch and keep the credits their offering me on my voice plan, which are, 1000 ld, and retentions pack (cid, vm, 2500txt). They say they can't give me the 1000 LD if I have my5 Canada-wide, however, I see that others on the forum are getting it. They gave me the 1000 ld on my voice plan without really asking for it... I just told them that I've using Yak Cell for all my LD to bypass the high cost of their rate.
I would like some imput from fellow RFD'ers with the following:
Is getting a credit for evenings at 6pm easy, as I forget to ask for it?
My SAF is $2, the last two reps i have spoken to say I will lose this if I switch plans... I asked for a $5 credit to offset the increase, but they said they can't apply any monthly credits. Should I just suck it up, or stand my ground? It's not like they are waiving the SAF altogether, I feel it should be grandfathered as I've had it since day one.

I have to say, I have called them twice this week and both times the reps have been very pleasant and helpful. It does seem that all calls do go to the CSR, even when you say "cancel" to the voice prompt. I asked which department I was speaking to, to ensure that I ended up with customer relations.

[monstar]

Doh, I actually wanted to quote only a half dozen..then browsed back and found some other points that needed touching upon. Plus I wanted to see if vB had an actual CAP for MQ :D. Guess I didn't even scrape it.

You didn't get it waived then. But that's just semantics., well done !:)

6pm is straight forward. Have you read the freebie thread??

Then you won't be calling in the next few days (and every few thereafter) till you get it?

Your post was long enough as is, then I see you quoting like 6 different people...LOL, lucky for RFD members though that you're that thorough....I guess..

In a sense its waived, but it works out the same way anyways...

I talked to some lady who was Relations for 3 years and now just working at Customer Rep, she said there was some complications, and then to Data customer service, I didn't really fight hard for it, because if my base plan is 20$ I don't want too many credits for me to get audited anyways. I already have 10$ credit, credit for CID, credit for R2R, credit for Unlimited Txt msg...and my R2R credit was the OLD student "promo"..

Not gonna be too greedy lol, I'm getting a new phone so I'm happy..

I was however a little bothered by the fact that they consider "warranty replacements" as a upgrade..
I bought a 8310 Curve in BST, had proof of purchase, unit was defective and I got Rogers to send me out a new one, I sold it when I got it but they considered that to be a Hardware upgrade so that affected my HUP eligibility...

[skatastrophiic]

I called back to Retentions or Customer Relations as they prefer to be called! I asked about switching to the $35 combo plan
350 min
e/w after 9pm
500mb
my5 Canada-wide

They offered me an iPhone 8GB (either refreshed for $149 or new $249). They said that the new one would not require a data plan, but the refreshed would! She told me If I take the new one on a HUP, I would get a $50 rebate, but the rebate form clearly states that it excludes the iPhone!

I want to switch and keep the credits their offering me on my voice plan, which are, 1000 ld, and retentions pack (cid, vm, 2500txt). They say they can't give me the 1000 LD if I have my5 Canada-wide, however, I see that others on the forum are getting it. They gave me the 1000 ld on my voice plan without really asking for it... I just told them that I've using Yak Cell for all my LD to bypass the high cost of their rate.
I would like some imput from fellow RFD'ers with the following:
Is getting a credit for evenings at 6pm easy, as I forget to ask for it?
My SAF is $2, the last two reps i have spoken to say I will lose this if I switch plans... I asked for a $5 credit to offset the increase, but they said they can't apply any monthly credits. Should I just suck it up, or stand my ground? It's not like they are waiving the SAF altogether, I feel it should be grandfathered as I've had it since day one.

I have to say, I have called them twice this week and both times the reps have been very pleasant and helpful. It does seem that all calls do go to the CSR, even when you say "cancel" to the voice prompt. I asked which department I was speaking to, to ensure that I ended up with customer relations.

Wow. Nice deal for the hardware. I called in on Thursday and was offered 149 for the refurb or ~325 for a new one. I've got 4 years tenure and it's been 2 since my last HUP. With the 50 dollar MIR, the deal gets even better on your end!

I'm starting to feel a bit of regret for accepting the first offer. It was my first time calling Relations and although I made a list of what I wanted beforehand, I slipped up and asked for things in the wrong order. I was given 500txt/early nights on a $10 credit and took it right away. Should have waited until things were about to be finalized so that I could throw in the fact that I'm a student and get the rebate that way (and perhaps a credit towards some LD or Unlt. incoming).

Your post was long enough as is, then I see you quoting like 6 different people...LOL, lucky for RFD members though that you're that thorough....I guess..

In a sense its waived, but it works out the same way anyways...

I talked to some lady who was Relations for 3 years and now just working at Customer Rep, she said there was some complications, and then to Data customer service, I didn't really fight hard for it, because if my base plan is 20$ I don't want too many credits for me to get audited anyways. I already have 10$ credit, credit for CID, credit for R2R, credit for Unlimited Txt msg...and my R2R credit was the OLD student "promo"..

Not gonna be too greedy lol, I'm getting a new phone so I'm happy..

I was however a little bothered by the fact that they consider "warranty replacements" as a upgrade..
I bought a 8310 Curve in BST, had proof of purchase, unit was defective and I got Rogers to send me out a new one, I sold it when I got it but they considered that to be a Hardware upgrade so that affected my HUP eligibility...

Wow. That really sucks about the HUP. Seems pretty silly seeing as your phone is covered for a year, and you're most likely on a 3 year contract. Assuming you're renewing after 2-2.5 years, that would mean they're forcing you to use a dinosaur of a phone on a renewal. It's not like they're replacing 8310's with 8900's...Then it would make a little more sense to use that logic.

====================

From my experience last week, it seems that they are cracking down on people calling direct to Relations (unless they're calling in regard to a previous offer). I did the recommended "call *611, say 'cancel my phone' and did the song and dance for Customer Service" before getting my transfer to Relations. When the second rep picked up, she started thinking out loud and said "...Alright good, you've been transferred over" and took off from there.

[shopper-X]

Wow. Nice deal for the hardware. I called in on Thursday and was offered 149 for the refurb or ~325 for a new one. I've got 4 years tenure and it's been 2 since my last HUP. With the 50 dollar MIR, the deal gets even better on your end!

...

There is a new $50 HUP Rebate stating that the iPhone is not eligible. When I get my hands on one I will update my signature.

[marcopolo85]

Mail In Rebate

yeah thanks... I know what MIR stands for. Im asking which MIR he is referring to.

[ditachan]

How do I go abouts getting the MIR? I recently HUP to an e71 last week which will be arriving on monday, am I eligible to redeem the MIR?

[bubble.tea]

Your post was long enough as is, then I see you quoting like 6 different people...LOL, lucky for RFD members though that you're that thorough....I guess......
better thorough, than long-winded :o.


I was however a little bothered by the fact that they consider "warranty replacements" as a upgrade..I bought a 8310 Curve in BST, had proof of purchase, unit was defective and I got Rogers to send me out a new one, I sold it when I got it but they considered that to be a Hardware upgrade so that affected my HUP eligibility...
Hmmm...first I ever hear of this. I'll make an enquiry.

[monstar]

better thorough, than long-winded :o.



Hmmm...first I ever hear of this. I'll make an enquiry.

First I've ever heard of it too which was really weird, but was brought up by the customer service rep Carol who used to be Relations.
Then I talked to Jenny in Data Relations and she claimed it was the same deal.

Meaning if you HUP a phone for example in January 09

And get warranty replacements
March 09
June 09
September 09

Your "eligibility" is the last phone that was sent out to you, which would be September 09.
I thought it was ridiculous, especially if you didn't buy the phone directly from Rogers.

[monstar]

yeah thanks... I know what MIR stands for. Im asking which MIR he is referring to.

Here you go

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_e.pdf

[bubble.tea]

....they consider "warranty replacements" as a upgrade....

First I've ever heard of it too which was really weird, but was brought up by the customer service rep Carol who used to be Relations.
Then I talked to Jenny in Data Relations and she claimed it was the same deal.

Meaning if you HUP a phone for example in January 09

And get warranty replacements
March 09
June 09
September 09

Your "eligibility" is the last phone that was sent out to you, which would be September 09.
I thought it was ridiculous, especially if you didn't buy the phone directly from Rogers.
Verdict is in.
Warranty replacements NEVER count as a hup. Both Carol and Jenny...suck lemon balls, and shame for misleading a Rogers Cx. Remedial training for the two of youzzzz.

Trust me on this.

The only exception to the rule is if in processing a warranty replacement, you somehow manage to convince Rogers to send you a *DIFFERENT DEVICE*...THEN...and only THEN, would that replacement count as a hup, because the system would be essentially doing a hup.

btw., I know for a fact personally it's not true. For myself., for my good friend, and for my cousin...all of whom have had replacements sent out in past, the hup status never changed.

[chilts]

Both Carol and Jenny...suck lemon balls, and shame for misleading a Rogers Cx. Remedial training for the two of youzzzz.


lol

[pjred]

we've had a plan with rogers for many years...in dec my husband did the HUP to the BB Flip. We just recently got another plan for me (beginning of april) I also got the Flip but really don't like it and wanted a curve...so i called today, and after much talking am getting the Curve 8310 for $149 (getting the $35 activation fee waived) and am sending the flip back when the curve arrives.
Just wondering if the $50 MIR will work for this phone? Has anyone done this??

Above is a repost..surely someone knows if this will work.

After reading that you can get refurb'ed iphones for $149, I'm beginning to feel a little ripped off...really hope I can use the MIR.

[lookingforstufffff]

How do I go abouts getting the MIR? I recently HUP to an e71 last week which will be arriving on monday, am I eligible to redeem the MIR?

Try. YMMV

[Frugal_in_Halifax]

Wow. Nice deal for the hardware. I called in on Thursday and was offered 149 for the refurb or ~325 for a new one. I've got 4 years tenure and it's been 2 since my last HUP. With the 50 dollar MIR, the deal gets even better on your end!

I've been off contract for 3 years and never used the HUP. Are you sure the $325 they quoted you was for an 8GB and not 16GB. The rep I was talking to did give me a price on the 16GB but I wasn't really listening after she gave me the price on the 8GB... but I know it was $3xx :confused:! For reference, I was talking to Megan on Saturday! I'm still confused about the MIR, looks like iPhones are not eligible, but she definitely said I would get one. I'll find out tomorrow when Cx Relations opens.

[Acuratl]

I've been off contract for 3 years and never used the HUP. Are you sure the $325 they quoted you was for an 8GB and not 16GB. The rep I was talking to did give me a price on the 16GB but I wasn't really listening after she gave me the price on the 8GB... but I know it was $3xx :confused:! For reference, I was talking to Megan on Saturday! I'm still confused about the MIR, looks like iPhones are not eligible, but she definitely said I would get one. I'll find out tomorrow when Cx Relations opens.

i was declined on HUP rebate for iphone. sent the stuff in it came back.

[Simkins]

I called into and spoke to a normal CSR. I was asking about upgrading my current phone, SE K850i to a Blackberry Curve 8900, also I wanted to add a second line to my account and get another Curve for it.

When I was speaking to the CSR he said it was impossible to upgrade my current phone because I just got one about a year ago. He said the best price for the Curve would be 699.99 and I would have to go into a Rogers store to get it.

For the second line, he said the best price would be 35 / month (350 mins) + 35 Blackberry value pack to be 70 + SAF + taxes.

I asked if I could speak to someone in retentions to follow up to my current plan and he said no, it's not possible. I asked why and he said "dude, you are already getting too good of a deal, I won't transfer you". He decided to put me on hold for a min and then came back and said they were not in on Sunday and hung up on me.

Normal Rogers CSRs = garbage.

[Aznsilvrboy]

I called into and spoke to a normal CSR. I was asking about upgrading my current phone, SE K850i to a Blackberry Curve 8900, also I wanted to add a second line to my account and get another Curve for it.

When I was speaking to the CSR he said it was impossible to upgrade my current phone because I just got one about a year ago. He said the best price for the Curve would be 699.99 and I would have to go into a Rogers store to get it.

For the second line, he said the best price would be 35 / month (350 mins) + 35 Blackberry value pack to be 70 + SAF + taxes.

I asked if I could speak to someone in retentions to follow up to my current plan and he said no, it's not possible. I asked why and he said "dude, you are already getting too good of a deal, I won't transfer you". He decided to put me on hold for a min and then came back and said they were not in on Sunday and hung up on me.

Normal Rogers CSRs = garbage.

He was telling you the truth though, retentions dont work on sundays.

[skatastrophiic]

I've been off contract for 3 years and never used the HUP. Are you sure the $325 they quoted you was for an 8GB and not 16GB. The rep I was talking to did give me a price on the 16GB but I wasn't really listening after she gave me the price on the 8GB... but I know it was $3xx :confused:! For reference, I was talking to Megan on Saturday! I'm still confused about the MIR, looks like iPhones are not eligible, but she definitely said I would get one. I'll find out tomorrow when Cx Relations opens.

I'm pretty sure it was on the 8gb. I remember seeing that price on My Rogers when clicking "upgrade to iPhone 3G." I may be confusing some numbers but I'm almost certain that she quoted me on the 8gb. I know for sure that it was over the 249.99 I was expecting...It was high enough to make me go "Wooooah woah woah" on the phone with the Rep, I remember that!

[mattt33]

He was telling you the truth though, retentions dont work on sundays.

No, he flat out lied to you - they are open on Saturdays, albeit different hours. Either the CSR was new and just didn't know better or he felt you didn't deserve the chance to speak with them because he thought you already had a "good deal."

From the way you described the conversation i would definitely say the latter was the case. Try again - many CSRs are just grumpy and don't want to help, but nothing you can do about it!

[monstar]

Bottom of the rebate form says

NOT VALID FOR IPHONE 3G
Save yourself the postage.

[Frugal_in_Halifax]

No, he flat out lied to you - they are open on Saturdays, albeit different hours.

Yes you're right, they are open from 9-6 on Saturdays... but he was asking about Sunday, and they are closed.

[marcopolo85]

Here you go

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_e.pdf

thank you

[mattt33]

Yes you're right, they are open from 9-6 on Saturdays... but he was asking about Sunday, and they are closed.

Oh goodness, my apologies... i don't know why i thought there was a reference to Saturday. Anyway, what Frugal pointed out is also correct.

[syntex101]

how long do you guys wait before you call back again, after the CxR didn't give you what you wanted?

[meyer_lanski]

I just called to see if the MIS rebate ($50) was valid in my case and they said no because I am on a corporate plan. Apparently rebates can't be used with corp plans. Is what they said true or have some of you been able to use it towards an upgrade?

Some Info on my Cell situation: I am eligible for an upgrade and I am on a corproate plan but the bills are under my name - I pay for everything.

They offered to give me the bold for $299 with no admin fee if i sign up for a three year data contract at regular price $30 for 1gb. My contract expires in march 2010.

[syntex101]

just called back about 1 hr after, here is what I got:

$20 dollars for:
250 daytime minutes
Unlimited Weeknights and Weekends starting at 8PM
Free Rogers to Rogers
Free Call Display with Name Display

$25 data pack:
500MB of data
- $15 data credit

Monthly: $40.06 after Tax & Fees!

- one thing I don't understand is how it came to be $40.06, by my calculations it should be around $43 after tax - can someone shed some light onto this? But I am sure it is $40.06 I asked him 3 times and even got reference #

[mitchandness]

just called back about 1 hr after, here is what I got:

$20 dollars for:
250 daytime minutes
Unlimited Weeknights and Weekends starting at 8PM
Free Rogers to Rogers
Free Call Display with Name Display

$25 data pack:
500MB of data
- $15 data credit

Monthly: $40.06 after Tax & Fees!

- one thing I don't understand is how it came to be $40.06, by my calculations it should be around $43 after tax - can someone shed some light onto this? But I am sure it is $40.06 I asked him 3 times and even got reference #

how did u get a 15 dollar credit on the data pack?

[syntex101]

$10 or data credit and $5 monthly recurring credit. Just called back one more time and gave CSR ref number - now i am quoted $42.31 which is similar to my own calculations which is

[$20 + 25 - 10 - 5 + SAF ($6.95) + 911 ($.50) ] * Tax (1.15) = $43.06
Wondering if it will be worthwhile to call retentions again to see what is the deal or just let it sit and concede the first CxR made a mistake in the calculations.

[xscorpio]

Bottom of the rebate form says

NOT VALID FOR IPHONE 3G
Save yourself the postage.

yea i read that and didnt proceed when i got my iphone, i dont know why they are so anal about anything to do with iphone

[ugod999]

I just called to see if the MIS rebate ($50) was valid in my case and they said no because I am on a corporate plan. Apparently rebates can't be used with corp plans. Is what they said true or have some of you been able to use it towards an upgrade?

Some Info on my Cell situation: I am eligible for an upgrade and I am on a corproate plan but the bills are under my name - I pay for everything.

They offered to give me the bold for $299 with no admin fee if i sign up for a three year data contract at regular price $30 for 1gb. My contract expires in march 2010.

I am also on corporate plan and the $50 MIR worked for me (the one in that dude's signature). I also pay for the account myself and I remember it said on the sheet that the rebate is not valid if the account is paid for "corporately" so I took a chance and it worked out. I HUP'd for a Javelin back in February.

[meyer_lanski]

Thanks for the reply ugd999,
I think I'll give it a shot then. I'll pay $299 and send in the rebate..

Just to be clear this is the one you submitted right?:
http://downloads.rogers.com/wireless...e_coupon_e.pdf

Thanks again!

[shopper-X]

I am also on corporate plan and the $50 MIR worked for me (the one in that dude's signature). I also pay for the account myself and I remember it said on the sheet that the rebate is not valid if the account is paid for "corporately" so I took a chance and it worked out. I HUP'd for a Javelin back in February.

Do you mean mine?

[tamil]

Just got my bill with data plan was pissed. for some reason they charged me two data plans and said it cause of the cycle. Is there any way to waive out the this months bill by calling retention. Already got a 15$ off but i now my dad got his 100$ bill waived for no reason. Just called and got him a retention plan and the rep just waived out his bill.

So is it possible to waive my bill out?

[devillblood]

Just got my bill with data plan was pissed. for some reason they charged me two data plans and said it cause of the cycle. Is there any way to waive out the this months bill by calling retention. Already got a 15$ off but i now my dad got his 100$ bill waived for no reason. Just called and got him a retention plan and the rep just waived out his bill.

So is it possible to waive my bill out?

hmmm if u mean getting the credit back then yes it might b possible since its not your fault and its the billing cycle so there shouldn't b any problems but i dunt know how its possible to waive out a whole bill :S thats out of my understanding

if you so your dad got his done through you? correct me if i am wrong and if so why don't u do it for yourself?

[coolman78]

hi..

does anyone know when the rebate coupon is valid from? I bought my Samsung Propel back in late March for $50...

Thanks :)

[monstar]

Just got my bill with data plan was pissed. for some reason they charged me two data plans and said it cause of the cycle. Is there any way to waive out the this months bill by calling retention. Already got a 15$ off but i now my dad got his 100$ bill waived for no reason. Just called and got him a retention plan and the rep just waived out his bill.

So is it possible to waive my bill out?

The reason is its prorated, when you call in, your services start TODAY. Meaning if you billing cycle is at the beginning of the month, they're going to charge you the going rate X the number of days left. Ie. Today is the 20th, so theres about 11 days left, so they're going to do 11/30 * Cost of the feature, and then charge you the regular price of the feature for the month (as they bill 1 period in advance).

And to the other person who asked about Mail in rebate on CORPORATE PLAN, the form also says its not valid on corporate plans, and those who did get the rebate are lucky.

[synaptech]

wow -- why does Rogers subject us to their drones? I have called more than a dozen times over the last few months. I wanted an upgrade to an iphone... iphone on corporate plans do not compute... I have had everything from "no it can't be done", to trying to sell me a phone at full retail cost (and then try to convince me it was a good price).

I called 3 times today and each time I was transferred at least once. Everyone gives me a different number to call, those people transfer me, the next teel me something different... agh! I finally connected with a decent rep (previously worked in Relations/Retention) who was not able to help me because of the corporate code, so I suggested that it would make more sense for me to be on a standard plan, he agreed and immediately transferred me to retentions. Retentions was awesome. I landed a 16G "refreshed" model for $249 and for a few bucks more I have the same features as corporate + 50min extra local, R2R, and 100LD min. I was also given $15 data credit for 3mo. So I transferred my wife's account to the exact same, except an 8G. Why can't all the reps be this helpful?

In reading through past posts here, those of you on corporate need to suggest a switch to residential. Retentions would have let me keep the corporate account and let me add the data, but by just telling him what I wanted we were able to work it out. I guess bottom line is to be nice and know what features you want.

[ahsalloum]

It seems my MIR was processed; I think I have a $50 credit in my balance. Wow, it didn't take very long at all - maybe 2, 3 weeks.

[shopper-X]

hi..

does anyone know when the rebate coupon is valid from? I bought my Samsung Propel back in late March for $50...

Thanks :)

You have 60days from the date of the HUP to mail-in the rebate form.

[tamil]

hmmm if u mean getting the credit back then yes it might b possible since its not your fault and its the billing cycle so there shouldn't b any problems but i dunt know how its possible to waive out a whole bill :S thats out of my understanding

if you so your dad got his done through you? correct me if i am wrong and if so why don't u do it for yourself?

It was weird. My dad been with rogers for 10+ year and first time going on retention plan. Rep said at the end " your bills be waived". I dont now how it works but i was a happy and didn't bother asking why.

[BootsJessie]

I called 3 times today and each time I was transferred at least once. Everyone gives me a different number to call, those people transfer me, the next teel me something different... agh! I finally connected with a decent rep (previously worked in Relations/Retention) who was not able to help me because of the corporate code, so I suggested that it would make more sense for me to be on a standard plan, he agreed and immediately transferred me to retentions. Retentions was awesome. I landed a 16G "refreshed" model for $249 and for a few bucks more I have the same features as corporate + 50min extra local, R2R, and 100LD min. I was also given $15 data credit for 3mo. So I transferred my wife's account to the exact same, except an 8G. Why can't all the reps be this helpful?

In reading through past posts here, those of you on corporate need to suggest a switch to residential. Retentions would have let me keep the corporate account and let me add the data, but by just telling him what I wanted we were able to work it out. I guess bottom line is to be nice and know what features you want.

What was the plan you ended up getting?

[zzricezz]

What is the best $20 plan I can get from rogers now for renewing my contract? Current plan is $25 for 100min, 1000min weeknight/weeekend

[bubble.tea]

...And to the other person who asked about Mail in rebate on CORPORATE PLAN, the form also says its not valid on corporate plans, and those who did get the rebate are lucky.

Anytime someone tells you NOT to send in the MIR...tellem GPS. Send it in, it costs you a stamped envelope and 5mins of your time. In all likelihood it'll get turned down, but these are processed by humans, which are prone to human error. All you need is a dude with the blinders on who'll let it go through ;) accidentally. Free $50 for you! You got nothin' to lose.

[monstar]

Anytime someone tells you NOT to send in the MIR...tellem GPS. Send it in, it costs you a stamped envelope and 5mins of your time. In all likelihood it'll get turned down, but these are processed by humans, which are prone to human error. All you need is a dude with the blinders on who'll let it go through ;) accidentally. Free $50 for you! You got nothin' to lose.

Lol, spoken like a true RFDer
50cents or 50$..
If thats the case, fill out 10 and send them in hahahahha

[Peroxide]

Just got my bill with data plan was pissed. for some reason they charged me two data plans and said it cause of the cycle. Is there any way to waive out the this months bill by calling retention. Already got a 15$ off but i now my dad got his 100$ bill waived for no reason. Just called and got him a retention plan and the rep just waived out his bill.

So is it possible to waive my bill out?

And this is why I hated doing billing for Sprint.

Anyways, I'm looking to pick up a BB 8900 or 9000, where would be the best bet to pick it up?

We've had 3 Rogers phones for 4 years or so now and never done a HUP I don't think, so would you suggest Rogers or FS for a new phone.

I'm not under contract and only have a basic EPP Plan.

[bubble.tea]

Lol, spoken like a true RFDer
50cents or 50$..
If thats the case, fill out 10 and send them in hahahahha

lol...well you have a problem when it is ONE per hup ;).

[elmokiddo]

I just decided to renegotiate my plan:

800 Daytime Minutes + Evenings/Weekends Unlimited (After 6pm)
Unlimited Incoming
Rogers 2 Rogers
6GB Data Plan
Smartphone Value Pack $15
1000 CDN LD Minutes

Before Tax and Before Bundle Discount: $60.xx/month
Final Cost after bundle and tax: $59.xx/mth

Bold for $235+tax (Hopefully rebate applies)

[EL820]

Anytime someone tells you NOT to send in the MIR...tellem GPS. Send it in, it costs you a stamped envelope and 5mins of your time. In all likelihood it'll get turned down, but these are processed by humans, which are prone to human error. All you need is a dude with the blinders on who'll let it go through ;) accidentally. Free $50 for you! You got nothin' to lose.


I was thinking like you, and sent in 5 MIR. ALL got shot down!!!

[EL820]

I just decided to renegotiate my plan:

800 Minutes - 6 PM Evenings/Weekends
Unlimited Incoming
Rogers 2 Rogers
6GB Data Plan
Smartphone Value Pack $15
1000 CDN LD Minutes

Before Tax and Before Bundle Discount: $60.xx/month
Final Cost after bundle and tax: $59.xx/mth

Bold for $235+tax (Hopefully rebate applies)

Just to clarify...you have NO daytime minutes, but you get 800 mins for evenings after 6pm & weekends? Strange plan.

[wiebecj]

I was thinking like you, and sent in 5 MIR. ALL got shot down!!!

Just phone them, ask them why they got shot down, and you may get the credit. I did it for my 2 iphones, and 2 minutes later, $100 credit on my account! woohoo!! Not even retentions - just the regular csr.

[EL820]

Just phone them, ask them why they got shot down, and you may get the credit. I did it for my 2 iphones, and 2 minutes later, $100 credit on my account! woohoo!! Not even retentions - just the regular csr.


I received 5 separate letters from Rogers telling corp account don't qualify for the MIR. LOL. I didn't bother to pursuit the matter further.

[Aznsilvrboy]

Just to clarify...you have NO daytime minutes, but you get 800 mins for evenings after 6pm & weekends? Strange plan.

I think he means 800 daytime and unlimited eve/weekends from 6pm.

[wiebecj]

I received 5 separate letters from Rogers telling corp account don't qualify for the MIR. LOL. I didn't bother to pursuit the matter further.

Ah, corp accounts - that's an entirely different issue :-)

[kamee]

I just call them today and they bacically offer me with...
$ 30 for 2 lines(family plan)+ system access fee and 911
Total will be $ 50 (everything)

200 mins shared + 100 bonus mins (each line)
100 mins Long D within Canada ( each line)
Unlimited evening/ weedend from 9PM
Free Caller ID call display
500 Messgings(each line)(texts, videos)
and
2 free sony W760 phones
3 years (of course) :mad:

After 36 months, Caller ID call display, 100 bonus mins will be gone.

so, what do you experts say about this offer?
good? or bad?

[captawesom3]

well its not horrible, but the good thing is that your cid and your 100 minutes last for the term, which means by then you can call them again and re-sign a contract with even better stuff. so in the end its all good. lmao!

[mr jbb]

i called today and the rep told me to add a data pack on my account I need to sign up for 3 years.
is this true any experience?
I dont want to sign up cause Im waiting to see what these new companies plans are gonna be then make my move.
has anyone managed a cheap phone but only signed up for 1 year?

[elmokiddo]

I think he means 800 daytime and unlimited eve/weekends from 6pm.

Haha - I fixed my post - 800 daytime is what I meant.

[skatastrophiic]

What is the best $20 plan I can get from rogers now for renewing my contract? Current plan is $25 for 100min, 1000min weeknight/weeekend

250mins (They may throw 50 bonus in)
Nights/Weekends at 9 (you can haggle for 6pm)
Voicemail
Caller ID
Depending on your rep and your attitude, you can get some LD mins, Unlimited R2R, Unlimited Incoming and/or texts. Some people manage to get all of this.

For $20, I managed to get

300mins
Nights/weekends at 6
Caller ID
500 Texts

I'm aware I could have done better but I was already taking a huge step up from my previous plan...And I don't have the patience to call in 3-4 times to get EXACTLY what I want. I was fortunate enough to get a competent and pleasent rep, and didn't feel like risking another call for 20 mins with a 'dud' who would end up giving me worse than I had before.

[monstar]

i called today and the rep told me to add a data pack on my account I need to sign up for 3 years.
is this true any experience?
I dont want to sign up cause Im waiting to see what these new companies plans are gonna be then make my move.
has anyone managed a cheap phone but only signed up for 1 year?

You can add data month to month, but if you want a smartphone/bb you're gonna have to sign 3 year

[monstar]

lol...well you have a problem when it is ONE per hup ;).

However, as you said in a previous post, they're processed by humans, meaning human error.
If they all arrive on the same day, and get processed by a few people at the same time, technically its still on one hup =p

[mypassword]

I have been a Rogers customer for 11 years and every time I call I think that the CSR's all live in caves, have no contact with the company and make things up as they go along. This desire to have no contact with them is probably why I have had the same plan for 6 years. Then again this element of frustration is probably the reason the company operates this way - make it really annoying to call and customers will just accept what they have.

Here is a case in point - I called yesterday to ask about changing my wife's 7 year old plan. They offered me 200 min. / free wknds & eve. after 6 / voice mail and it was only going to cost me $32 + SAF + 911 + GST + PST. The CSR told me this was the best plan they had. I mentioned a better plan that they had advertised and he told me it didn't exist.! Okay I bit my tongue and asked about getting data added to my service and a HUP. Now in 11 years I have never had a hardware upgrade ( I have bought my phones from a friend in the business) but the CSR told me I didn't qualify since my plan expired 3 years ago! I laughed at that one too.

You know I think I would get more information if I phoned Bell and asked them about Rogers retentions.

The result was to just write this call off and perhaps today take another shot at CSR roulette today.

[tomtomtom]

I have been a Rogers customer for 11 years and every time I call I think that the CSR's all live in caves, have no contact with the company and make things up as they go along. This desire to have no contact with them is probably why I have had the same plan for 6 years. Then again this element of frustration is probably the reason the company operates this way - make it really annoying to call and customers will just accept what they have.

Here is a case in point - I called yesterday to ask about changing my wife's 7 year old plan. They offered me 200 min. / free wknds & eve. after 6 / voice mail and it was only going to cost me $32 + SAF + 911 + GST + PST. The CSR told me this was the best plan they had. I mentioned a better plan that they had advertised and he told me it didn't exist.! Okay I bit my tongue and asked about getting data added to my service and a HUP. Now in 11 years I have never had a hardware upgrade ( I have bought my phones from a friend in the business) but the CSR told me I didn't qualify since my plan expired 3 years ago! I laughed at that one too.

You know I think I would get more information if I phoned Bell and asked them about Rogers retentions.

The result was to just write this call off and perhaps today take another shot at CSR roulette today.

Rogers regular CSR are n00bs, you sure you are talking to relations dept?

[bubble.tea]

However, as you said in a previous post, they're processed by humans, meaning human error.
If they all arrive on the same day, and get processed by a few people at the same time, technically its still on one hup =p

lol...sure, but that's when the system will barf saying why's this guy getting 10 MIRs for the SAME imei device.

[chilts]

I have been a Rogers customer for 11 years and every time I call I think that the CSR's all live in caves, have no contact with the company and make things up as they go along. This desire to have no contact with them is probably why I have had the same plan for 6 years. Then again this element of frustration is probably the reason the company operates this way - make it really annoying to call and customers will just accept what they have.

Here is a case in point - I called yesterday to ask about changing my wife's 7 year old plan. They offered me 200 min. / free wknds & eve. after 6 / voice mail and it was only going to cost me $32 + SAF + 911 + GST + PST. The CSR told me this was the best plan they had. I mentioned a better plan that they had advertised and he told me it didn't exist.! Okay I bit my tongue and asked about getting data added to my service and a HUP. Now in 11 years I have never had a hardware upgrade ( I have bought my phones from a friend in the business) but the CSR told me I didn't qualify since my plan expired 3 years ago! I laughed at that one too.

You know I think I would get more information if I phoned Bell and asked them about Rogers retentions.

The result was to just write this call off and perhaps today take another shot at CSR roulette today.

If you were talking to the first level, then don't bother. They can't do anything. I usually say 'I was talking to Customer Relations and got cut off, can you please transfer me back to them.' Then they usually transfer you over without you having to make up some excuse about wanting to cancel or something.

The first level just reads pricing straight from the web site.

[synaptech]

I haven't been with them as long as you, but I know exactly what you mean. I had a rep try to sell me an iphone for ~$700 as their best plan... when I finally got to retentions, it seemed that all customer service should be this helpful. Just too bad you've got to be at wits end to get there.

I have been a Rogers customer for 11 years and every time I call I think that the CSR's all live in caves, have no contact with the company and make things up as they go along. This desire to have no contact with them is probably why I have had the same plan for 6 years. Then again this element of frustration is probably the reason the company operates this way - make it really annoying to call and customers will just accept what they have.

Here is a case in point - I called yesterday to ask about changing my wife's 7 year old plan. They offered me 200 min. / free wknds & eve. after 6 / voice mail and it was only going to cost me $32 + SAF + 911 + GST + PST. The CSR told me this was the best plan they had. I mentioned a better plan that they had advertised and he told me it didn't exist.! Okay I bit my tongue and asked about getting data added to my service and a HUP. Now in 11 years I have never had a hardware upgrade ( I have bought my phones from a friend in the business) but the CSR told me I didn't qualify since my plan expired 3 years ago! I laughed at that one too.

You know I think I would get more information if I phoned Bell and asked them about Rogers retentions.

The result was to just write this call off and perhaps today take another shot at CSR roulette today.

[BootsJessie]

Just offered the following from retentions, what do you think?

250 anytime
E&W @ 6
Unlimited incoming
R2R
Unlimited text
VM, CID
500mb
SAF & 911
$54.00 + taxes

[Elusive]

Best buy has
Blackberry 8900 for $125 and get -$25 trade-in!
Blackberry Bold for 175 and get -$25 trade-in today!
Nokia E71 for $49 not sure if the trade-in would work for this too
Nokia N95 8GB for $99

All prices are for 3 year contracts...

Wondering if Rogers would PM this?
Has anyone tried yet and been successful with retentions to get this price?

[evilution]

Just offered the following from retentions, what do you think?

250 anytime
E&W @ 6
Unlimited incoming
R2R
Unlimited text
VM, CID
500mb
SAF & 911
$54.00 + taxes


i was offered a similar plan..

25 voice retention plan.
250 + 150 bonus
unlim eve/wkend from 6
R2R network
1000 LD
unlimited incoming

35 - 10 = 25 data
500 mb
cid/vm
unlimited text
unlimited picture msg
unlimited e-mail

[BootsJessie]

i was offered a similar plan..

25 voice retention plan.
250 + 150 bonus
unlim eve/wkend from 6
R2R network
1000 LD
unlimited incoming

35 - 10 = 25 data
500 mb
cid/vm
unlimited text
unlimited picture msg
unlimited e-mail

SAF & 911 on top?
Is that 1000 LD a month? Or did you mean 100?

What exactly is unlimited email? Wouldn't that be included in the data? You'd be accessing the net to get to gmail or yahoo or whatever?

[alexlee]

Just for a reference for those of who are looking to get a retention plan:

I got the follwing this afternoon;

250 MINS +250 BONUS
UNLIMITED AFTER 6PM
UNLIMITED INCOMING
UNLIMITED TEXTING
CID INCLUDED
MY5 CANADA WIDE

$35 + SAF + 911 +taxes
3 Yrs

too bad i couldn't get SAF waved but i'm happy with this plan

[alexlee]

i was offered a similar plan..

25 voice retention plan.
250 + 150 bonus
unlim eve/wkend from 6
R2R network
1000 LD
unlimited incoming

35 - 10 = 25 data
500 mb
cid/vm
unlimited text
unlimited picture msg
unlimited e-mail


that looks awesome! did you take that offer?

[kamee]

You guys are so good can ask them to drop down that much.



Just for a reference for those of who are looking to get a retention plan:

I got the follwing this afternoon;

250 MINS +250 BONUS
UNLIMITED AFTER 6PM
UNLIMITED INCOMING
UNLIMITED TEXTING
CID INCLUDED
MY5 CANADA WIDE

$35 + SAF + 911 +taxes
3 Yrs

too bad i couldn't get SAF waved but i'm happy with this plan

[lookingforstufffff]

i was offered a similar plan..

25 voice retention plan.
250 + 150 bonus
unlim eve/wkend from 6
R2R network
1000 LD
unlimited incoming

35 - 10 = 25 data
500 mb
cid/vm
unlimited text
unlimited picture msg
unlimited e-mail
I assume $50 dollars before SAF? I think you could have gotten ~$47-50 WITH SAF + taxes, etc if you bargained a little more, regardless nice plan.

[Ikerr1974]

What is the best $20 plan I can get from rogers now for renewing my contract? Current plan is $25 for 100min, 1000min weeknight/weeekend

Is that $25 with taxes/SAF in? I currently have the same plan for $15 plus taxes and saf with no contract. Just got it a month ago. Told them I did not want to sign a contract and they said that was fine. Maybe I did not do that well?

[adrock]

Just got:

250 daytime + 100 bonus
unlimited after 6 and weekends
100 long distance minutes
500 text
CD, VM
500mb

$40
+SAF+911+tax
= $53.14/month

Also got 16GB Iphone for $284 + tax, no activation fee.

Thoughts?

[captawesom3]

Just got:

250 daytime + 100 bonus
unlimited after 6 and weekends
100 long distance minutes
500 text
CD, VM
500mb

$40
+SAF+911+tax
= $53.14/month

Also got 16GB Iphone for $284 + tax, no activation fee.

Thoughts?

could have gotten it for a bit cheaper if you played hardball a bit more you could have gotten it for 35$+SAF+911+tax...

[mypassword]

After a frustrating experience the other day I called back today - what a difference when you get the right person. The rep was very helpfull and friendly

Phone 1 - old plan for $32 (saf + 911 inc):
200 minutesull
wknd /eve after 6
vm /cid/

Phone 1 - new plan for same $32 (saf + 911 inc):
250 minutes
wknd / eve after 6
100 long distance
vm / cid
unlimited email (the $15 plan inc)

BB Bold $99 - hope also to use the HUP coupon to get it to $49

Phone 2 - old plan for $18 (saf + 911 inc):
40 minutes
vm / cid
just a limited use no frills plan but often went over use

Phone 2 - new plan for $18 (saf + 911 inc):
100 minutes
1000 eve/wknd after 6
50 txt (may never be used)
100 long distance
vm / cid

Phone yet to be picked.

[skatastrophiic]

Wondering if anyone can help me out here...

I negociated a great plan last week with a refurb iPhone. Haven't heard anything about it since so I called tracking and they told me that the order was cancelled due to a glitch in the system. The transferred to Service, then to Relations and I was told that all orders for refurbs were retracted. I asked her what my options were and she told me $324, non negociable. She then told me I was on a Corporate plan (I didn't know this) and that there was nothing she could do. I tried to push the issue a bit and told her it was really unrealistic for them to expect me to pay over twice the quoted price for a product (I know it was a refurb, but I don't feel a 'new' phone has much more value). The conversation ended with me reversing all changes to my account, and now I'm back on my old plan.

What I'd like to know is if anyone has had similar experiences on Corporate plans. I'm willing to pay 249 absolute max. Anything more is unrealistic.

[BootsJessie]

I have 2 lines and want to switch both to a data plan with iphone.
I was told I can only get 1 refurb. @ $149. The other would cost me $349. Is this true? Should I push to get the price of the 2nd down?

[markski89]

I got the $20 plan now.

$20 - 350 mins, unlimited incomming, free after 6&weekends
-2 (10% bundle discount)
Free value pack - voicemail, call display, 2500 text messages
=$18
+SAF 6.95
+ 911 fee 0.5
+Tax

= $28.76 a month

Also got data blocked on my iphone. Dont need it cuz i have wifi at home and school.

Had to renew a 3 year deal (as of yesterday). My last hardware upgrade and contract renewal was 2 months ago (Feb 9th), so technically my contract only got extended 2 months.

I dont think people under this kind of plan care whether or not they are on contract! I certainly dont!

Thanks for all the posts and tips guys!

[skatastrophiic]

Wondering if anyone can help me out here...

I negociated a great plan last week with a refurb iPhone. Haven't heard anything about it since so I called tracking and they told me that the order was cancelled due to a glitch in the system. The transferred to Service, then to Relations and I was told that all orders for refurbs were retracted. I asked her what my options were and she told me $324, non negociable. She then told me I was on a Corporate plan (I didn't know this) and that there was nothing she could do. I tried to push the issue a bit and told her it was really unrealistic for them to expect me to pay over twice the quoted price for a product (I know it was a refurb, but I don't feel a 'new' phone has much more value). The conversation ended with me reversing all changes to my account, and now I'm back on my old plan.

What I'd like to know is if anyone has had similar experiences on Corporate plans. I'm willing to pay 249 absolute max. Anything more is unrealistic.

Let the anger settle down a bit and called in again. Apparently some refurbs have magically appeared and I'm being sent another.

Went from
Offer 1

250mins
6pm nights/weekends
caller id
500 text

$20 + $25 500Mb data plan = 45

to Offer 2:

300mins
6pm nights/weekends
iPhone 500mb pack at 10 dollar credit (unlimited text, caller id, visual voicemail, whocalled, 500Mb data)

same price of 45.

The rep said she would personally follow up on my phone and would only roll everything over once the phone shipped.

[bubble.tea]

I have 2 lines and want to switch both to a data plan with iphone.
I was told I can only get 1 refurb. @ $149. The other would cost me $349. Is this true? Should I push to get the price of the 2nd down?

Seeing as how revenue (which is the deciding factor on hup eligibility and pricing) is shared by a family plan, or multiple CTNs on a BAN...if you have two CTNs on yours. You do hup #1 on Line 1, the revenue is no $0...MEANING, Line 2 will have $0 revenue bumping it to the lowest tier for hup., ASSUMING it shares the same hup eligibility date.

Read HOFO for the exact tier details and discounts.

The only exception to this is if the hup eligibility dates are different, specifically that you have one of the lines which would qualify for a TENURE hup, which is revenue INDEpendant.

Good luck.

[synaptech]

Wondering if anyone can help me out here...

I negociated a great plan last week with a refurb iPhone. Haven't heard anything about it since so I called tracking and they told me that the order was cancelled due to a glitch in the system. The transferred to Service, then to Relations and I was told that all orders for refurbs were retracted. I asked her what my options were and she told me $324, non negociable. She then told me I was on a Corporate plan (I didn't know this) and that there was nothing she could do. I tried to push the issue a bit and told her it was really unrealistic for them to expect me to pay over twice the quoted price for a product (I know it was a refurb, but I don't feel a 'new' phone has much more value). The conversation ended with me reversing all changes to my account, and now I'm back on my old plan.

What I'd like to know is if anyone has had similar experiences on Corporate plans. I'm willing to pay 249 absolute max. Anything more is unrealistic.

I received 2 refurb ipod yesterday (16G $249 and 8G $149) -- ordered ~Tuesday. Retentions was the only place (after alot of calls) that offered this. I was on corporate, but there's always issues when I call in becasue I am on corporate. I asked for a few extra items which were not offered to corporate, so I switched both phones to regular consumer ($2 more than my corp account) accounts and the extras were added for free.

You should call back and see if you can be transferred to retentions. Until I got through to retentions the CSRs told me everything why I wasn't eligible...

[skatastrophiic]

I received 2 refurb ipod yesterday (16G $249 and 8G $149) -- ordered ~Tuesday. Retentions was the only place (after alot of calls) that offered this. I was on corporate, but there's always issues when I call in becasue I am on corporate. I asked for a few extra items which were not offered to corporate, so I switched both phones to regular consumer ($2 more than my corp account) accounts and the extras were added for free.

You should call back and see if you can be transferred to retentions. Until I got through to retentions the CSRs told me everything why I wasn't eligible...

Yes I'm aware of the refurb deal through retentions. What I was saying is that I was unable to get a refurb due to Rogers running out of stock. At the time, I was under the impression that the Refurbs were completely sold out, that is why I was trying to get a new one. I later found out that the rep I spoke to was a moron and I've (apparently) got another one being shipped over.

[Aznsilvrboy]

If your local calling area is Toronto, does it mean the city of Toronto or GTA?

[Kaitlyn]

If your local calling area is Toronto, does it mean the city of Toronto or GTA?

It's regards to city boundaries, same as your home phone...

For example, I believe newmarket is local while Mississauga is long distance...

[shmed]

got that after my 3 years contract with them ended and needed to renew to contract
---
250 min
unlimited weekend/evening 6pm
unlimited rogers to rogers
unlimited wap internet access (for rogers TV, RADIO, BROWSER etc)
1000 sms
voicemail
caller id

---------
12.50 + SAF + TAXES = total around 22.80 all in.

[Aznsilvrboy]

It's regards to city boundaries, same as your home phone...

For example, I believe newmarket is local while Mississauga is long distance...

Well I thought Toronto meant Toronto city proper, aka NOT GTA. But my gf said she called her friend in Oakville before and it wasn't LD...so :confused:

[mattt33]

If i'm not mistaken Toronto to Mississauga local. Toronto to Oakville is definitely long distance.

[1-anh]

does anyone have any tips for negotiating a retention plan for a sibling or a friend? ive negotiated a retention plan for myself but im not sure as to what i should say for when i call in for my sister and for my friend. any tips would be appreciated.

[shopper-X]

does anyone have any tips for negotiating a retention plan for a sibling or a friend? ive negotiated a retention plan for myself but im not sure as to what i should say for when i call in for my sister and for my friend. any tips would be appreciated.

Use your account as your "foot in the door" for a new plan.

I have setup 4 other new accounts using my account. You start by talking with Retentions that your Mother, Father, Brother, Sister, dog, or cat would like to move away from Bell, Telus, Koodo, etc. Tell the agent what they are currently paying at the other carrier or make it up. If they bit great, if not call back. Once you have a plan set have them note your account and ask for Interaction ID. Call back again if needed and build on it by saying they really need [missed feature] because they had at [competition's name]. Get the new Interaction ID.

Now you have three ways of getting this plan for the other person by quoting the Interaction ID.
1. Add that persons name to your account except to cancel. This does leave it open for this person to make changes but don't tell them that. Have that person call in to Retentions and if they get a regular CSR have them be transferred to Retentions as you were already talking with them. Quote the Interaction ID if needed to the 1st agent.

2. You with the other person close by call in to Retentions and when it comes time for setting up the new account just pass the phone over to finish the setup.

3. You call in to Retentions and have the Retentions agent 3-way call the person that wants the new account.

I have setup accounts all four using the above methods.
Good Luck

[1-anh]

Use your account as your "foot in the door" for a new plan.

I have setup 4 other new accounts using my account. You start by talking with Retentions that your Mother, Father, Brother, Sister, dog, or cat would like to move away from Bell, Telus, Koodo, etc. Tell the agent what they are currently paying at the other carrier or make it up. If they bit great, if not call back. Once you have a plan set have them note your account and ask for Interaction ID. Call back again if needed and build on it by saying they really need [missed feature] because they had at [competition's name]. Get the new Interaction ID.

Now you have three ways of getting this plan for the other person by quoting the Interaction ID.
1. Add that persons name to your account except to cancel. This does leave it open for this person to make changes but don't tell them that. Have that person call in to Retentions and if they get a regular CSR have them be transferred to Retentions as you were already talking with them. Quote the Interaction ID if needed to the 1st agent.

2. You with the other person close by call in to Retentions and when it comes time for setting up the new account just pass the phone over to finish the setup.

3. You call in to Retentions and have the Retentions agent 3-way call the person that wants the new account.

I have setup accounts all four using the above methods.
Good Luck

Thanks for the great tips. but unfortunately both my sister and my friend are already rogers customers =( so they both already have accounts with them, are there any specific tips for calling in for current rogers customers? thanks again shopper-x.

[shopper-X]

Thanks for the great tips. but unfortunately both my sister and my friend are already rogers customers =( so they both already have accounts with them, are there any specific tips for calling in for current rogers customers? thanks again shopper-x.

Get them to add your name to their account. Even thou you can not cancel you are still able to change the plan and do HUP's. I do the plan changes and HUP for most of family (Wife, Mother, Sister, etc).

[1-anh]

Get them to add your name to their account. Even thou you can not cancel you are still able to change the plan and do HUP's. I do the plan changes and HUP for most of family (Wife, Mother, Sister, etc).

ohhh ok, so thats how it works? ok ill try that out and ill post my results. thanks again shopper-x.

[gurlcrazeeh]

So this is what was offered to me after just finishing 3 years on a corp plan:

250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED

$45 + FEES + TAXES

I was offered the 8900 for 224 and the bold for 300. I guess because i was coming from a corp plan that i was on their lowest tier.

Please advise on whether I can do any better, or do you think I can get this in store and not have to wait?

[captawesom3]

So this is what was offered to me after just finishing 3 years on a corp plan:

250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED

$45 + FEES + TAXES

I was offered the 8900 for 224 and the bold for 300. I guess because i was coming from a corp plan that i was on their lowest tier.

Please advise on whether I can do any better, or do you think I can get this in store and not have to wait?

You should play hardball, because i was offered the same deal but at 35$ plus SAF and taxes, and was offered a bold for 99$, so just stand your ground and try getting cheaper.

[skatastrophiic]

So this is what was offered to me after just finishing 3 years on a corp plan:

250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED

$45 + FEES + TAXES

I was offered the 8900 for 224 and the bold for 300. I guess because i was coming from a corp plan that i was on their lowest tier.

Please advise on whether I can do any better, or do you think I can get this in store and not have to wait?

From my experience over the last two weeks, it will be a VERY long time before I ever sign a corporate before. The only way I was able to get a decent price on hardware was by getting a refurb...They simply would not budge off the corporate rates for HUPs. I don't think Rogers is as anal on BB pricing as on the Apple products so you may be able to get someone to crack. Perhaps you can play the Bell card and tell them that you can get a comparable plan through them.

I used this argument through a Telus plan being offered to Quebec engineering students. They basically matched everything I told them and threw in perks when they were available. If you read a few posts earlier, you'll see my whole ordeal with my order being canceled. The rep tried to talk me into other hardware options and I told her that I actually preferred the HTC Pro (through telus) over the iPhone, with the latter being the only phone that would keep me held to Rogers. The rep then went to work and tracked another phone down for me.

[wong8egg]

has anyone successfully got this deal
250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED
$45

and

BB bold for $99???

[lookingforstufffff]

has anyone successfully got this deal
250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED
$45

and

BB bold for $99???

I tried to get the Bold for $99 but they wouldn't bulge, I had to pay $299 (I also lost a lot of negotiation power as I got my Bold after I signed the 3 year contract).

Anyway, here's what i got summarized.

200 daytime minutes
Unlimited evening/weekends starting at 9pm
CD/VM
Unlimited texting package
500mb (BB data)

Price: $25 + $6.95 + $0.25 + tax
Total = $36.38

If I could get Early Evenings added to my account I think I'd be content, perhaps 50 more minutes during the day would be nice too. Hopefully my bill coming in May will be perfect, the first bill after any changes to my account never turns out well for some odd reason.

[lookingforstufffff]

Thanks for the great tips. but unfortunately both my sister and my friend are already rogers customers =( so they both already have accounts with them, are there any specific tips for calling in for current rogers customers? thanks again shopper-x.

I realize you were partially answered I would just like to add when you call in (doesn't have to be retentions, normal CSR works too) have your sister and friend add you as a level 1 authorized user to the account (hence, being able to make changes to the plan). Level 2 would mean you are in the same household and can only inquire about inquiries regarding the account.

Hope it helps.
Woops... double post (forgot I could edit), mind me! :o

[yeahright]

has anyone successfully got this deal
250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED
$45

and

BB bold for $99???

I wasn't able to get the bold for 99 I believe they offered it for 249 so I passed.

I got the following plan for $50
275 min
unlimited e/w @6
unlimited messaging
unlimited incoming
500MB
voicemail, CID, name display, who called
100 LD

[captawesom3]

has anyone successfully got this deal
250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED
$45

and

BB bold for $99???


i have been offered something close to this. the same plan listed above but for 35 dollars before taxes and saf
and the bold was offered to me for $99 but my friend didn't want it and insisted i didnt get it so we missed out on that. but it was offered.. soo yeah

[mypassword]

has anyone successfully got this deal
250 min
unlimited e/w @ 6
unlimited messaging (text/video/pic)
r 2 r
500 MB
Voicemail, CID, WHOCALLED
$45

and

BB bold for $99???

After an initial very frustrating experience I was able to get the following this week :

250 minutes
wknds / eve after 6
vm / cid
100 long dist.
unlimited email
BB Bold for $99

The plan costs me $32 per month (saf + 911 inc.)

I did have a plan that was 6 years old and had never changed it nor had a previous hardware upgrade so they must have taken pity on me and brought me out of the dark ages.

[1-anh]

I realize you were partially answered I would just like to add when you call in (doesn't have to be retentions, normal CSR works too) have your sister and friend add you as a level 1 authorized user to the account (hence, being able to make changes to the plan). Level 2 would mean you are in the same household and can only inquire about inquiries regarding the account.

Hope it helps.
Woops... double post (forgot I could edit), mind me! :o

thanks lookingforstufffff the level 1 and level 2 information helps, ill get my sister to add me to her account and then afterwards i can try to negotiate a deal for her thanks again =)

[sassysue]

After an initial very frustrating experience I was able to get the following this week :

250 minutes
wknds / eve after 6
vm / cid
100 long dist.
unlimited email
BB Bold for $99

The plan costs me $32 per month (saf + 911 inc.)

I did have a plan that was 6 years old and had never changed it nor had a previous hardware upgrade so they must have taken pity on me and brought me out of the dark ages.

can this be achieved by new customer

[timple]

Looks like my account was audited and a majority of the credits have been taken off. :( What can I do?

[HBP]

Looks like my account was audited and a majority of the credits have been taken off. :( What can I do?

What'd you have before, what do you have now?

[etherboy]

This might be the wrong thread, but what kind of HUP would someone who bought a 3G iPhone expect to pay when the new one arrives?

[Xoboy]

Looks like my account was audited and a majority of the credits have been taken off. :( What can I do?

What kinda of plan did you have to get your credits taken off?

[mlerner]

Looks like my account was audited and a majority of the credits have been taken off. :( What can I do?

Don't be greedy with credits. You can't have credits totaling more than 50% of your plan or they will be removed.

[Effem]

You can't have credits totaling more than 50% of your plan or they will be removed.

That's not true at all.

[skatastrophiic]

This might be the wrong thread, but what kind of HUP would someone who bought a 3G iPhone expect to pay when the new one arrives?

That's pretty much impossible to answer seeing as the new iPhone hasn't even been announced by Apple. HUP pricing will depend on the actual value of the Phone, which no one currently knows. Some speculate that Apple plans to release a 'line' of iPhones, with the cheapest starting at 99 dollars. It's even possible that the 3G will remain on their lineup, and if that's the case...The new iPhone will probably be more expensive than the current model.

[Keiichi]

I'm sure some people here are interested in the iPhone.
I think I got an "okay" deal, so you can use this as a benchmark.

Without a data plan, I was able to get a brand new iPhone 3G for $199.

[mlerner]

That's not true at all.

Yes it is. Why else would it be audited?

[etherboy]

I'm sure some people here are interested in the iPhone.
I think I got an "okay" deal, so you can use this as a benchmark.

Without a data plan, I was able to get a brand new iPhone 3G for $199.

How did you get them to make it $199 and not $249?

I'm thinking about getting a no-data iPhone with Rogers... and I kind of want to do it now, but with the new phones so close, I'm worried it would be a bad choice...

[wong8egg]

After an initial very frustrating experience I was able to get the following this week :

250 minutes
wknds / eve after 6
vm / cid
100 long dist.
unlimited email
BB Bold for $99

The plan costs me $32 per month (saf + 911 inc.)

I did have a plan that was 6 years old and had never changed it nor had a previous hardware upgrade so they must have taken pity on me and brought me out of the dark ages.

Damn, this is one heck of a deal. You didn't list any data plan, but I assume it is included in the $32, right?

The best offer I got from them so far is $224 for the bold, $54 for the package you listed, what a shame. :mad:

[bubble.tea]

... plan that was 6 years old and had never changed it nor had a previous hardware upgrade ...

Hmmm...6yrs and no hup...that's believeable, I guess. Still a little hard. Even the most humble of expenditures annually should've earned you the respective tier discount of -$100 without so much as a raised eyebrow. That extra $100 discount-That's the tough part.

Nevertheless without a data term commitment..is sexy!

Well done!

No but seriously,. when your bill prints and it is billed as you're promised, then it's a "Score". Till then, it's a helterskelter offer.

[mypassword]

Damn, this is one heck of a deal. You didn't list any data plan, but I assume it is included in the $32, right?

The best offer I got from them so far is $224 for the bold, $54 for the package you listed, what a shame. :mad:

Just needed the email plan so no browsing. The unlimited email option is generally $15 extra.

[mypassword]

Hmmm...6yrs and no hup...that's believeable, I guess. Still a little hard. Even the most humble of expenditures annually should've earned you the respective tier discount of -$100 without so much as a raised eyebrow. That extra $100 discount-That's the tough part.

Nevertheless without a data term commitment..is sexy!

Well done!

No but seriously,. when your bill prints and it is billed as you're promised, then it's a "Score". Till then, it's a helterskelter offer.

I have bought my own phones in the past from a friend in the business so that's why no hup. I thought I may change to another carrier but I now realize it is either the devil you know or the devil you don't know.

I know what you mean about checking the bill. I have found in the past that Rogers rarely gets things right the first time.

[Bakedbread]

I have bought my own phones in the past from a friend in the business so that's why no hup. I thought I may change to another carrier but I now realize it is either the devil you know or the devil you don't know.

I know what you mean about checking the bill. I have found in the past that Rogers rarely gets things right the first time.

+1
i still remember calling back 8 times to confirm/change/check the so called "agreed on retention plan"

it took 8 calls over 2 weeks, but i finally was able to lock down the proper plans for the agreed upon price

offtopic:

wahts the cheapest anyone has gotten a 8900 on a HUP without signing a data plan but just extending 3 years?

i tried calling for my friend who has been with rogers 20+ years, hasnt done a HUP in a long time..
they offered the 8900 for $174.99

i keep reading how people are getting 8900s for $50 or less and Bold's for $99

are all these people signing data plans?
cause they DID mention there's a promtional pricing when signing a data plan..probably save another $50 on the HUP?

[P4rtyboy]

got that after my 3 years contract with them ended and needed to renew to contract
---
250 min
unlimited weekend/evening 6pm
unlimited rogers to rogers
unlimited wap internet access (for rogers TV, RADIO, BROWSER etc)
1000 sms
voicemail
caller id

---------
12.50 + SAF + TAXES = total around 22.80 all in.

how did you get this???? esp. in PQ? thats such a good price....

[0505]

Hello Everyone,

I was hoping to get some assistance / advice on how to approach rogers.

Im a rogers bundles customer with VIP cable / Hi speed Lite / rogers home phone and Wireless.

My 3 year contract ended with Rogers for wireless this past March. So, for the time being, im not under any contract.

I would like to use this opportunity to improve my overall bundle package as much as possible. Specifically, I would like to upgrade to a newer blackberry, from my old school 8700 and get as many other concessions as possible, ie. free pvr, lower monthly bill, etc...

Im currently paying about $230 / month. Crazy - I know.

Any advice on exactly what concessions / discounts I should ask for and how to make this request ??

Thanks in advance...

[MJunkie]

Wanted a quick advice...

I have two separate accounts with Rogers ..

1st account : Rogers Cable VIP + numerous multicultural channels + Home Phone + Internet extreme. Am paying roughly $170 - $180 a month.

2nd account : Wireless cell phone ... my wife came out of the two year contract a few months back.

I have two needs:

Firstly, I need to get my wife a new phone on a basic plan (200 min, vm, cid, ev/week after 6PM - NO data)
Secondly, I need an iphone for myself with a data plan when a new version comes out in June.

The first need is immediate.

Of the two accounts, which one do I have more leverage with? I guess I will use the account with more leverage to negotiate the iphone deal and the account with less leverage to get the deal for my wife.

What would you guys have done?

Many Thanks

[captawesom3]

Hello Everyone,

I was hoping to get some assistance / advice on how to approach rogers.

Im a rogers bundles customer with VIP cable / Hi speed Lite / rogers home phone and Wireless.

My 3 year contract ended with Rogers for wireless this past March. So, for the time being, im not under any contract.

I would like to use this opportunity to improve my overall bundle package as much as possible. Specifically, I would like to upgrade to a newer blackberry, from my old school 8700 and get as many other concessions as possible, ie. free pvr, lower monthly bill, etc...

Im currently paying about $230 / month. Crazy - I know.

Any advice on exactly what concessions / discounts I should ask for and how to make this request ??

Thanks in advance...

um well if your looking for a blackberry people(including myself) were offered VERY good plans at a good price. for example i was offered
250 Weekday, Free After 6pm/Weekends, Unlmtd text/mms/video,100ld minutes, cid/vm,500mb of data for $35 +SAF+taxes.. and then i was offered the bold for $99 , so that is a pretty decent plan, and usually telling them that another provider is offering a better deal gets something going. thats my advice. hope it helps. later

[captawesom3]

Hello Everyone,

I was hoping to get some assistance / advice on how to approach rogers.

Im a rogers bundles customer with VIP cable / Hi speed Lite / rogers home phone and Wireless.

My 3 year contract ended with Rogers for wireless this past March. So, for the time being, im not under any contract.

I would like to use this opportunity to improve my overall bundle package as much as possible. Specifically, I would like to upgrade to a newer blackberry, from my old school 8700 and get as many other concessions as possible, ie. free pvr, lower monthly bill, etc...

Im currently paying about $230 / month. Crazy - I know.

Any advice on exactly what concessions / discounts I should ask for and how to make this request ??

Thanks in advance...

um well if your looking for a blackberry people(including myself) were offered VERY good plans at a good price. for example i was offered
250 Weekday, Free After 6pm/Weekends, Unlmtd text/mms/video,100ld minutes, cid/vm,500mb of data for $35 +SAF+taxes.. and then i was offered the bold for $99 , so that is a pretty decent plan, and usually telling them that another provider is offering a better deal gets something going. thats my advice. hope it helps. later


ps! about internet and home phone. if you tell them taht your getting a better deal with primus they'll throw in a few features like 1000ld minutes, and will even take 10$ off your bill for one year, and wireless you could possibly get 20% off your bill, if you tell them that your bills are getting quite pricey. worked for me ;)

[tgzo]

Okay guys, after making two calls to some tough ass guys, I was able to get the following:

$25 + SAF + 911 Access Fee ($36 all in)

Standard 250 min daytime
E/W starts at 6 p.m.
Free CID/VM/R2R/2500 text message
First 3 months unlimited calling incoming and outgoing
Iphone offered for $199.00 - $75 credit ($25 X 3 months) = $125 plus tax
No activation fee

I'll try to call them again tomorrow to get my coveted LD calling and Rogers to Fido and/or possibly unlimited incoming calls free, if possible.

Just a question for the rest of you, how many are able to get SAF + 911 fee waived off and if you did, can you please share me the excuse you used? :)

[MJunkie]

can anyone whoz familiar with rogers Tier system assist me here?

Wanted a quick advice...

I have two separate accounts with Rogers ..

1st account : Rogers Cable VIP + numerous multicultural channels + Home Phone + Internet extreme. Am paying roughly $170 - $180 a month.

2nd account : Wireless cell phone ... my wife came out of the two year contract a few months back.

I have two needs:

Firstly, I need to get my wife a new phone on a basic plan (200 min, vm, cid, ev/week after 6PM - NO data)
Secondly, I need an iphone for myself with a data plan when a new version comes out in June.

The first need is immediate.

Of the two accounts, which one do I have more leverage with? I guess I will use the account with more leverage to negotiate the iphone deal and the account with less leverage to get the deal for my wife.

What would you guys have done?

Many Thanks

[bubble.tea]

can anyone whoz familiar with rogers Tier system assist me here?

Briefly...not getting into tenure hups:

1 $0-$1000 X+$100+$35 admin fee
2 $1001-$1200 X+$75+$35 admin fee
3 $1201-$1500 X+$35 admin fee
4 $1501-$2500 X = new cust pricing
5 $2500 X-$25 from new cust pricing

Where X = 3yr contract pricing you see online/at store

[grinspy]

Sorry, can you elaborate on this a touch. What do those ranges represent?

Briefly...not getting into tenure hups:

1 $0-$1000 X+$100+$35 admin fee
2 $1001-$1200 X+$75+$35 admin fee
3 $1201-$1500 X+$35 admin fee
4 $1501-$2500 X = new cust pricing
5 $2500 X-$25 from new cust pricing

Where X = 3yr contract pricing you see online/at store

[littlemonkey]

Okay just got this plan from rogers which I think is pretty good but on a 3 year contract till Apr 27/2012


$25 - 250 daytime + 100 bonus
Unlimited Eve/Weekend @ 6pm
Rogers to Rogers unlimited calling $5 with a $5 credit = $0
Unlimited Incoming calls $10 with a $10 credit = $0
100 free CDN Long Distance

$35 - Data Value Pack
500MB Data
CID, VM, Unlimited text and video messaging ,and WhoCalled

$8 credit monthly plan credit
$7 credit monthly plan credit

System Access Fee $6.95

911 fee .50 with .25 credit

Better choices bundle credit of 15% $6.75

Total is $25+$35+$6.95+0.25-$8-$7-$6.75 = $45.45 plus gst and pst = $51.36

Got the BB Curve 8900 for $224 less $75 credit plus tax, admin fee waived.

[to_vento]

Did I miss something going with Rogers lately? What benefits does Rogers have over Fido? Fido no longer has the system access fee which saves $7 a month. Are there down sides with going with Fido? I'm with Rogers at the moment but am thinking of switching to Fido to get cheaper rates.

[mattt33]

Sorry, can you elaborate on this a touch. What do those ranges represent?

The dollar amounts (i.e. $0-$1000, $1001-1200, etc) signify your revenue. To simply put, how much your account has paid/given to Rogers since your new activation OR your last hardware upgrade.

The higher the revenue you have generated, the better price you're entitled to for a new device.

Hope that helps.

[Trigger]

The dollar amounts (i.e. $0-$1000, $1001-1200, etc) signify your revenue. To simply put, how much your account has paid/given to Rogers since your new activation OR your last hardware upgrade.

The higher the revenue you have generated, the better price you're entitled to for a new device.

Hope that helps.

Thanks for the clarification. Odd though, since I've gone about 6 years since my last HUP... and my revenue is at least $35 a month on average since then.. and the best they offer me is New Customer Pricing + $50.

Does it make a difference that I supposedly signed (I never signed.. but supposedly getting the retention on the phone is the same as signing a new contract) a contract for the retention plan 2 years ago?

[MobileMuck]

Okay just got this plan from rogers which I think is pretty good but on a 3 year contract till Apr 27/2012


$25 - 250 daytime + 100 bonus
Unlimited Eve/Weekend @ 6pm
Rogers to Rogers unlimited calling $5 with a $5 credit = $0
Unlimited Incoming calls $10 with a $10 credit = $0
100 free CDN Long Distance

$35 - Data Value Pack
500MB Data
CID, VM, Unlimited text and video messaging ,and WhoCalled

$8 credit monthly plan credit
$7 credit monthly plan credit

System Access Fee $6.95

911 fee .50 with .25 credit

Better choices bundle credit of 15% $6.75

Total is $25+$35+$6.95+0.25-$8-$7-$6.75 = $45.45 plus gst and pst = $51.36

Got the BB Curve 8900 for $224 less $75 credit plus tax, admin fee waived.

I think you're going to be unpleasantly surprised when you see your BCB discount as being far less than you've calculated.

BCB is calculated only on remaining MSF after monthly plan/fee credits have been deducted. You don't get discounts off value packs, other add-ons, the SAF, etc.

If your plan is as you've described, you can expect the BCB discount to be:

15% x ($25 -$8 -$7) = $1.50, far less than the $6.75 you think you're going to be getting. If your new base plan is actually $20 + $5 for the 6pm evenings then you can expect your BCB discount to be even less than that.

[mattt33]

Thanks for the clarification. Odd though, since I've gone about 6 years since my last HUP... and my revenue is at least $35 a month on average since then.. and the best they offer me is New Customer Pricing + $50.

Does it make a difference that I supposedly signed (I never signed.. but supposedly getting the retention on the phone is the same as signing a new contract) a contract for the retention plan 2 years ago?

Did you get a new phone when you "signed" at that time? If not, then your revenue should have just continued to accumulate.

[Trigger]

Did you get a new phone when you "signed" at that time? If not, then your revenue should have just continued to accumulate.

Nope, no new phone. I'll call them to ask again shortly. I've been taking hand-me-downs from friends and I'm not really complaining. I just feel like I deserve a phone.

Trigg

[canguy9999]

Decent for a small plan, was very easy to get with either Rogers or Bell.

$17.25
200 local anytime minutes
Unlimited weekend and weeknight calling (6 p.m. - 8 a.m.)
voice mail
call display
waived activation fee
+SAF & 911

3yr contract

[lookingforstufffff]

I got a contract (2 or 3 years, forgot) that will expire this coming August, is there any such plans where I can get everything INCLUDING SAF + taxes at around $20? This is strictly for voice/texting.

[man_alone]

I have one quick question:
My contract will be over on June 3rd. If I call and ask for a better plan, threatening to leave Rogers for one of its competitors, will I have to renew contract with them? Or contract renewal is only necessary when I will be getting a new phone from them at discounted price as well?

[sneak_around]

I have one quick question:
My contract will be over on June 3rd. If I call and ask for a better plan, threatening to leave Rogers for one of its competitors, will I have to renew contract with them? Or contract renewal is only necessary when I will be getting a new phone from them at discounted price as well?


It's highly likely that they'll push to extend the contract but since its almost over you have a slight advantage

[lookingforstufffff]

It's highly likely that they'll push to extend the contract but since its almost over you have a slight advantage

Why would they not push you to sign a 3 year contract? Having peace of mind knowing they will be keeping you for another 3 years is considered profit in the business world. By having you on a month to month, there's a major risk factor of you switching companies or canceling completely hence major loss (not even profit but operating costs).

[bhullarg24]

Hey everybody. Nice thread going here. I just have a simple question.

I've been with FIDO for almost 4 years. No complaints with them whatsoevfer. Always had excellent service. Contracts been up for over 6 months and I'm really thinking of going to Rogers and getting a BlackBerry Bold because I need more of a business phone.

Is it worth my effort to call Rogers and ask if they have any sort of 'WinBack" plans? I'm tempted to just buy out an unlocked Bold off of Ebay and stay with Fido.

I currently get:

800 Weekday Minutes (I don't even use half of those)
Evenings/Weekends Free (Evenings start at 5PM)
I have CID/VM/2500 TEXTS
Unlimited Fido to Rogers and Fido to Fido

I'm paying, after taxes and SAF, $44.56/Month (It's a retention plan)

Would Rogers have something for a new customer willing to sign a 3 year deal close to that? I'd be adding data on top of it (Most likely that 500MB plan).

Any info would be greatly appreciated.

[McLaren__F1]

200 Weekday Minutes
Unlimited Evening and Weekends (9pm to 7am)
Unlimited Local Calling to/fromRogers Wireless, Rogers Home Phonecustomers
Caller ID
500MB

$35 after taxes and SAF:D

[skatastrophiic]

Hey everybody. Nice thread going here. I just have a simple question.

I've been with FIDO for almost 4 years. No complaints with them whatsoevfer. Always had excellent service. Contracts been up for over 6 months and I'm really thinking of going to Rogers and getting a BlackBerry Bold because I need more of a business phone.

Is it worth my effort to call Rogers and ask if they have any sort of 'WinBack" plans? I'm tempted to just buy out an unlocked Bold off of Ebay and stay with Fido.

I currently get:

800 Weekday Minutes (I don't even use half of those)
Evenings/Weekends Free (Evenings start at 5PM)
I have CID/VM/2500 TEXTS
Unlimited Fido to Rogers and Fido to Fido

I'm paying, after taxes and SAF, $44.56/Month (It's a retention plan)

Would Rogers have something for a new customer willing to sign a 3 year deal close to that? I'd be adding data on top of it (Most likely that 500MB plan).

Any info would be greatly appreciated.


Not sure if they would offer you any incentives seeing as both are the same company. You should call in and see if you can get your account transferred over. I think I read something on this thread about a fee being charged to do so. Not sure if you'll keep and of your tenure but it's worth a shot.

In my opinion, you're probably best off getting an unlocked phone and just haggling with Fido retentions. You've got a pretty nice plan, but since you're not using even half of those minutes, you should be able to shift things around and build a nice plan with Data for not much more (if not the same price) as what you're paying. I don't know what the Fido retentions plan is, but with Rogers you can easily get 300 anytime minutes, nights at 6, voicemail, caller id, texts. With that in mind, you could probably lower your voice/text plan to 25-30 dollars (and there's no SAF, which is really nice). Drop a 500Mb data plan on and you should still be around the 50 dollar mark. You may even be able to use the fact that you're not requesting a HUP to your advantage on credits.

[kjt]

Hey everybody. Nice thread going here. I just have a simple question.

I've been with FIDO for almost 4 years. No complaints with them whatsoevfer. Always had excellent service. Contracts been up for over 6 months and I'm really thinking of going to Rogers and getting a BlackBerry Bold because I need more of a business phone.

Is it worth my effort to call Rogers and ask if they have any sort of 'WinBack" plans? I'm tempted to just buy out an unlocked Bold off of Ebay and stay with Fido.

I currently get:

800 Weekday Minutes (I don't even use half of those)
Evenings/Weekends Free (Evenings start at 5PM)
I have CID/VM/2500 TEXTS
Unlimited Fido to Rogers and Fido to Fido

I'm paying, after taxes and SAF, $44.56/Month (It's a retention plan)

Would Rogers have something for a new customer willing to sign a 3 year deal close to that? I'd be adding data on top of it (Most likely that 500MB plan).

Any info would be greatly appreciated.

For $44 a month, you be getting much more with your plan! I am paying that much on a recently renegotiated and getting a lot more (look below for details).

I think that if you call Rogers, explain your situation and ask them for a deal, they would offer you something better than what you are getting now. There's no harm in asking! Good luck!

[kjt]

Hello All! Thanks so much for this thread. Over the past 2 weeks, I think I've read the last 75 pages. It's helped me get a better plan with a price that I am comfortable with.

I've been with Rogers wireless for the past 9 years. When my husband and I got married 2 years ago, we added internet, cable and home phone to our Rogers account. Then last year, we moved his wireless over to Rogers from Telus because of the iPhone. Our Rogers bill on a monthly basis is just under $200.

I previously had this plan:
250 daytime mins
Evenings and weekends free (starting from 6pm)
VM, CID
Rogers to Rogers
Total: ~ $30.00/month after SAF, 911 & taxes

After a call to Retentions, I got this plan:
250 daytime mins
Evening and weekends (starting from 6pm)
VM, CID, Who Called (an annoying service)
Rogers to Rogers
500MB BIS
Unlimited Txt, MMS

Total: ~ $42.00/month after SAF, 911 & taxes

I should also add that I got the BB Bold for free last year December, hence the reason I wanted to add data onto my plan. The last time I did a HUP was 2 years before that in 2006.



I know some others are getting this plan for slightly cheaper, but one step at a time for me. Thanks all, for your insight and help! :)

[Proteinz]

Hey guys, great thread...

I'm currently on a $20 retentions plan, $31 after SAF+911 & taxes (300 day, free evening/wkend after 6, free incoming, cid, vm, 500 txt, 100 long-d).

At the moment, I'm trying to transfer a corporate number to my account (15 dollar plan), and to sign a 3-year contract with the same plan that I have with my existing number.

I called once and was told my plan was too "excellent" to be given to the transferred number. I'm going to continue calling and hope for the best. Should I make any changes to my approach?

[4zim]

200 Weekday Minutes
Unlimited Evening and Weekends (9pm to 7am)
Unlimited Local Calling to/fromRogers Wireless, Rogers Home Phonecustomers
Caller ID
500MB

$35 after taxes and SAF:D

how did you get that?

[kjt]

Hey guys, great thread...

I'm currently on a $20 retentions plan, $31 after SAF+911 & taxes (300 day, free evening/wkend after 6, free incoming, cid, vm, 500 txt, 100 long-d).

At the moment, I'm trying to transfer a corporate number to my account (15 dollar plan), and to sign a 3-year contract with the same plan that I have with my existing number.

I called once and was told my plan was too "excellent" to be given to the transferred number. I'm going to continue calling and hope for the best. Should I make any changes to my approach?

When you say that you were told that your plan was "too "excellent" to be given the transferred number", do you mean that they refused to transfer you over to Retentions? If that is the case, I would recommend you to call them directly with the number that is on the first page of this forum. OR, you could just tell them your situation and say you are unhappy with the service and threaten to leave.

The other thing is, if you wanted to add something to your plan, try to negiotiate that. Example, I want data, but can you also throw in unlimted text and more LD minutes.

Just a few suggestions. Hope everything works out!

[wong8egg]

200 Weekday Minutes
Unlimited Evening and Weekends (9pm to 7am)
Unlimited Local Calling to/fromRogers Wireless, Rogers Home Phonecustomers
Caller ID
500MB

$35 after taxes and SAF:D

how did you manage to get a deal like this? Please share the conversation you had with the customer rep. ;)

[Proteinz]

When you say that you were told that your plan was "too "excellent" to be given the transferred number", do you mean that they refused to transfer you over to Retentions? If that is the case, I would recommend you to call them directly with the number that is on the first page of this forum. OR, you could just tell them your situation and say you are unhappy with the service and threaten to leave.

The other thing is, if you wanted to add something to your plan, try to negiotiate that. Example, I want data, but can you also throw in unlimted text and more LD minutes.

Just a few suggestions. Hope everything works out!

Thanks for the suggestions!

Update* (good news)

I just got off the phone with retentions (my second call today) and the CSR-Kristen was able to give the transferred number my entire plan. I also used my existing HUP to get an 8gb iphone for $150 (reshelf unit, not refurb).

I am very happy, and although the CSR didn't sound promising at first, she came through with everything I wanted. I just continued being polite and patient and that might have helped.

I was on the phone for a total of 20-30 min.

GL to the rest of you!

my $20 plan (+SAF, 911, tax = $31):
-300 daytime
-Free evening/weekend after 6p
-unlimited incoming
-Caller ID
-Voicemail
-500 txts, 50 MMS

note: CSR told me I can't add anymore numbers to my account and apply the same plan to it. Only my 2 numbers are allowed to have this plan. - How true is this guys?

[Vickel]

Thanks for the suggestions!

Update* (good news)

I just got off the phone with retentions (my second call today) and the CSR-Kristen was able to give the transferred number my entire plan. I also used my existing HUP to get an 8gb iphone for $150 (reshelf unit, not refurb).

I am very happy, and although the CSR didn't sound promising at first, she came through with everything I wanted. I just continued being polite and patient and that might have helped.

I was on the phone for a total of 20-30 min.

GL to the rest of you!

my $20 plan (+SAF, 911, tax = $31):
-300 daytime
-Free evening/weekend after 6p
-unlimited incoming
-Caller ID
-Voicemail
-500 txts, 50 MMS

note: CSR told me I can't add anymore numbers to my account and apply the same plan to it. Only my 2 numbers are allowed to have this plan. - How true is this guys?

I have four on a similar plan all on one account

[burnt_toast]

Thanks for the suggestions!

Update* (good news)

I just got off the phone with retentions (my second call today) and the CSR-Kristen was able to give the transferred number my entire plan. I also used my existing HUP to get an 8gb iphone for $150 (reshelf unit, not refurb).

I am very happy, and although the CSR didn't sound promising at first, she came through with everything I wanted. I just continued being polite and patient and that might have helped.

I was on the phone for a total of 20-30 min.

GL to the rest of you!

my $20 plan (+SAF, 911, tax = $31):
-300 daytime
-Free evening/weekend after 6p
-unlimited incoming
-Caller ID
-Voicemail
-500 txts, 50 MMS

note: CSR told me I can't add anymore numbers to my account and apply the same plan to it. Only my 2 numbers are allowed to have this plan. - How true is this guys?

damn... that's a sweet deal...

[wong8egg]

Thanks for the suggestions!

Update* (good news)

I just got off the phone with retentions (my second call today) and the CSR-Kristen was able to give the transferred number my entire plan. I also used my existing HUP to get an 8gb iphone for $150 (reshelf unit, not refurb).

I am very happy, and although the CSR didn't sound promising at first, she came through with everything I wanted. I just continued being polite and patient and that might have helped.

I was on the phone for a total of 20-30 min.

GL to the rest of you!

my $20 plan (+SAF, 911, tax = $31):
-300 daytime
-Free evening/weekend after 6p
-unlimited incoming
-Caller ID
-Voicemail
-500 txts, 50 MMS

note: CSR told me I can't add anymore numbers to my account and apply the same plan to it. Only my 2 numbers are allowed to have this plan. - How true is this guys?

When you first call the CSR, do you ask them to transfer you do the retention department directly or you talk them from there and on??? how do you suggest them to give you deal like this?? I am jealous. :razz:

[Proteinz]

When you first call the CSR, do you ask them to transfer you do the retention department directly or you talk them from there and on??? how do you suggest them to give you deal like this?? I am jealous. :razz:

Hey Wong,

This is my routine:
1. Dial *611, say "Cancel my Phone" (not retentions department...yet)
2. Say "Hi, I'd like to speak with retentions please. I actually spoke with them earlier today and I have some more questions about my account
3. Get transferred, then explain my situation, what I want, etc
4. Be patient and see what they can do
5. If not, simply thank and say you'll call back. (Repeat 1-5 until satisfied)

Don't transfer a number to your account unless you have the desired plan already. I had my retentions plan (which I did steps 1-5 to get), THEN I tried adding numbers to my account and adopting my plan to their number.

Another thing, be persistent and remain polite. My brother had called in several times (talking double digits) only to be turned down each time. He called in last night and got everything I have PLUS 2500 texts. It really is HIT or MISS with rogers csr's so keep at it and I wish you GL.

[Tainger]

was able to PM with bells deal

200 minutes
E&W @ 6
500MB data
caller id
VM
call waiting/ conference
unlimited text

HTC touch diamond for 50

45 total

no activation fee

[j0nny]

I haven't been following this thread for a while, so if someone's already mentioned it just ignore this:

I just called in to retentions to get 100mins LD for free, and it turns out it isn't compatible with EPP, can anybody confirm this? The CR seemed to be honest so I'm just wondering.

Also on that note, any suggestions on maybe changing my EPP to a diff base plan (similar though) and negotiating from there?

Thanks,

-jonny

[Nermal]

I haven't been following this thread for a while, so if someone's already mentioned it just ignore this:

I just called in to retentions to get 100mins LD for free, and it turns out it isn't compatible with EPP, can anybody confirm this? The CR seemed to be honest so I'm just wondering.

Also on that note, any suggestions on maybe changing my EPP to a diff base plan (similar though) and negotiating from there?

Thanks,

-jonny
They are right -- it's not compatible with EPP.

Just ask them to change it. I activated two phones in early January, and changed them over to the customer relations plan a couple of weeks ago without any trouble at all.

[tgzo]

Okay guys, after making ten crazy calls to some tough ass guys and b1tches, I was able to get the following:

$25 + SAF + 911 Access Fee ($36 plus change all in)

Standard 250 min daytime
E/W starts at 6 p.m.
Free CID
VM
R2R
Unlimited incoming
2500 text message
First 3 months unlimited calling incoming and outgoing
Iphone offered for $199.00 - $100 credit ($25 X 4 months) = $100 plus tax
Did not get activation fee charged :( so tag another $35

Think it's good?

[j0nny]

They are right -- it's not compatible with EPP.

Just ask them to change it. I activated two phones in early January, and changed them over to the customer relations plan a couple of weeks ago without any trouble at all.

Nice, how'd you go about that?

[Homeo]

I know there was a thread on this a while back but I can't find it.
Is there a way to buy the AT&T Iphone from the USA for $199USD ( on contract) and just NOT activate the phone ?
The plan is to use this phone on the rogers network (some hacking/jailbreaking required?). Is this even possible :?:
sorry for the noob question or if this has been discussed before.

[4got10]

was able to PM with bells deal

200 minutes
E&W @ 6
500MB data
caller id
VM
call waiting/ conference
unlimited text

HTC touch diamond for 50

45 total

no activation fee

If only Rogers had the touch pro, then I wouldn't be holding out any longer. What plan did you quote from Bell?

[jackass_ca]

Okay guys, after making ten crazy calls to some tough ass guys and b1tches, I was able to get the following:

$25 + SAF + 911 Access Fee ($36 plus change all in)

Standard 250 min daytime
E/W starts at 6 p.m.
Free CID
VM
R2R
Unlimited incoming
2500 text message
First 3 months unlimited calling incoming and outgoing
Iphone offered for $199.00 - $100 credit ($25 X 4 months) = $100 plus tax
Did not get activation fee charged :( so tag another $35

Think it's good?

How did you get the $100 credit? did you have to take a data plan? Etc?

[Tainger]

If only Rogers had the touch pro, then I wouldn't be holding out any longer. What plan did you quote from Bell?

bell has a deal going on right now. 17.30 plan + SAF = 25 + the data/VM plan for 20(originally 35) = 45

[shopper-X]

bell has a deal going on right now. 17.30 plan + SAF = 25 + the data/VM plan for 20(originally 35) = 45

Link?
Been trying to get a plan for a friend under $50 but Rogers will not budge.
Best I'm getting is $25 voice + $35 Smartphone VP - $10 credit = $50.

[capone20]

Link?
Been trying to get a plan for a friend under $50 but Rogers will not budge.
Best I'm getting is $25 voice + $35 Smartphone VP - $10 credit = $50.

That seems pretty good... I cant get anything lower than $60... What do you get for $50??? Im still on a contract but im trying to negotiate a better contract... Any suggestions??

[McLaren__F1]

how did you manage to get a deal like this? Please share the conversation you had with the customer rep. ;)

Inside man hooked me up;)

[master640]

350 Mins
After 6 W/E
1000 Min long Distance
500 MB Data
Rogers Networking
VM/CID/125 TXT

$51.00 A month + SAP + 911

[thatdamtom]

If me and my family have 4 wireless numbers on the account (3 numbers have been on contract for years now), rogers digital cable, and rogers extreme high speed internet. What can I expect if I'm upgrading to a BB Bold and a data plan?

[shopper-X]

That seems pretty good... I cant get anything lower than $60... What do you get for $50??? Im still on a contract but im trying to negotiate a better contract... Any suggestions??

Got it down to $45 + SAF + 911 + taxes
250 weekday
WN/WE @ 6pm
Network calling
CID
VM
2500 texts
500MB

[lookingforstufffff]

Inside man hooked me up;)

You don't need hookups for a plan like that, lol ;)

[1-anh]

Got it down to $45 + SAF + 911 + taxes
250 weekday
WN/WE @ 6pm
Network calling
CID
VM
2500 texts
500MB

i think you should be able to get it down to $40+saf+911+tax because i currently have the exact same things listed but instead of network calling i have the my5 nationwide and i also have rogers to rogers and unlimited incoming and 100 canadian ld minutes. So i think u can definitely bring down the price a little bit more. good luck!

[Evil Baby]

My mom has a rogers phone that is out of contract now, so I'm trying to get her to call retentions.

This is what she is looking for:
250 any time minutes
unlt inc call
vm
cd
100 text
1000 LD

Doesn't need a new phone but will take whatever cheap one they want to send. How much should she expect to pay for those needs?

[shopper-X]

i think you should be able to get it down to $40+saf+911+tax because i currently have the exact same things listed but instead of network calling i have the my5 nationwide and i also have rogers to rogers and unlimited incoming and 100 canadian ld minutes. So i think u can definitely bring down the price a little bit more. good luck!

That's what I'm hoping for but his is a Toronto number I'm working with.

[grinspy]

Been with Rogers for 2+ years, about 9 months left on contract. Called today and finally managed to get a decent deal:

250 daytime
e&w at 6pm
r2r
100 LD min
vm/cid
2500 text

This for $20 + SAF + 911.

What's the best I can hope for in terms of adding 500MB data to this plan and going with an iPhone?

[marklu98]

Hi all,

secondary line with 6 gb dataplan, was offered 15.00 retention + SAF + 911 on top of data plan on 3 yrs renewal including following:

100 min day
1000 evening & weekend @ 6
50 text
CID
Voicemail

Bold for 299 - 100 credit = 199
Activation fee "waved" (activation fee for renewals?)

Is this even an offer at all?
Any suggestion would be greatly appreciated!
Thanks.

[sneak_around]

Been with Rogers for 2+ years, about 9 months left on contract. Called today and finally managed to get a decent deal:

250 daytime
e&w at 6pm
r2r
100 LD min
vm/cid
2500 text

This for $20 + SAF + 911.

What's the best I can hope for in terms of adding 500MB data to this plan and going with an iPhone?

how'd you get them to add the vm and 2500? got the same thing but 500 text for the same price

[ditachan]

$45 + saf/911 + tax
400 Mins
6PM EE
CID/VM/2500 TXT
R2R
500MB
100LD

And E71 for 49.99 (Will also be doing $50 hup rebate)

[forumuser]

Sorry for newbie question, but do they ever throw in extras for new iphone customers? Base plan is 45$ with 500 mb, no VV or CID. I am still in my first 30 day trial.

[littlemonkey]

I think you're going to be unpleasantly surprised when you see your BCB discount as being far less than you've calculated.

BCB is calculated only on remaining MSF after monthly plan/fee credits have been deducted. You don't get discounts off value packs, other add-ons, the SAF, etc.

If your plan is as you've described, you can expect the BCB discount to be:

15% x ($25 -$8 -$7) = $1.50, far less than the $6.75 you think you're going to be getting. If your new base plan is actually $20 + $5 for the 6pm evenings then you can expect your BCB discount to be even less than that.

I just contacted Rogers and verified the 15% discount to be $6.75. I also verified the final price after taxes and it is exactly what I calculated.

[grinspy]

how'd you get them to add the vm and 2500? got the same thing but 500 text for the same price

I told the lady I had a friend with Telus with this plan (from Telus forum):

17.50 + SAF
200 minutes
unlmtd e&w from 6
CW/CID/VM10
250 texts (unlmtd incoming)
telus to telus

She said Telus no longer offers that plan (and at the time Rogers had the same plan being offered), but then proceeded to offer me the plan that I stated.

[4zim]

Whenever I call, I have been offered $35 BIS value pack + $25 monthly plan, + SAF and 911 = $~76. They won't budge on anything, and say they can't give me any credits or a cheaper rate at all.

Any tips on what I can do?

[McLaren__F1]

You don't need hookups for a plan like that, lol ;)

Next time i should message you to help talk to a rogers retention rep:D;)

[sneak_around]

I told the lady I had a friend with Telus with this plan (from Telus forum):

17.50 + SAF
200 minutes
unlmtd e&w from 6
CW/CID/VM10
250 texts (unlmtd incoming)
telus to telus

She said Telus no longer offers that plan (and at the time Rogers had the same plan being offered), but then proceeded to offer me the plan that I stated.


argh tried getting the 2500 but said the only way to get it is add $5 to get the package. i dont need the VM just the texting and id like to save my money!

[ditachan]

Whenever I call, I have been offered $35 BIS value pack + $25 monthly plan, + SAF and 911 = $~76. They won't budge on anything, and say they can't give me any credits or a cheaper rate at all.

Any tips on what I can do?

Are you talking to retentions? Every time I've called they've been able to give me some discounts.

[4zim]

Are you talking to retentions? Every time I've called they've been able to give me some discounts.

yup

[kjt]

Whenever I call, I have been offered $35 BIS value pack + $25 monthly plan, + SAF and 911 = $~76. They won't budge on anything, and say they can't give me any credits or a cheaper rate at all.

Any tips on what I can do?

I have exactly that plan after I renegotiated a few days ago. I pay about $42/month after taxes, SAF and 911 (this includes the 15% bundle discount).

Threaten to leave, quote a plan from another provider, tell them that you want to stay with them, but it's hard if they're asking this much. I find that if you're polite and honest with them, they'll do their best to find something that matches your price point and gives you what you want in your plan.

If they decline, thank them for their time, hang up and try again!

[sleepr]

I just tried calling retentions for my first time. Well, second time. Ironically, my cell dropped the call on the first time lol.

My old plan:
50+50 anytime
Early E/W at 6pm 1000
unlimited incoming
unlimited network
CD, VM 125 TXT
For $43 before SAF and 911

My "new" plan:
250 anytime
Early E/W at 6pm 1000
unlimited incoming
unlimited network
100 LD
CD, VM 1000 TXT
$42 before SAF and 911

Also got the LG Neon TE365 HUP for $29, sys fee waived

Had to extend contract 2 yrs to 2012.

Basically got what I asked for, a little LD and some extra TXT.

I dont think I did well, did I? Should I call again saying I have had a chance to think about it and want to change? My changes do not go into effect until May 19th.

[getoverdream]

i am a pay as you go user right now

i called in today and said i want to cancel my phone
when the rep saw that i am using pay as you go
she said my phone will be canceled automatically if i don't use it for 1 year..
she didn't even bother to keep me or transfer me to the retension dep...

since i haven't signed a contract yet
is it that i can't "threaten" them for leaving?

or do i just call the retension dep directly by using the method i saw couple pages ahead?(ie say i called the retension dep days ago, and i have some questions to ask them)

but again......when they ask me what kind of quesion i have
if i say i want to cancel my phone.....they will just tell me to not to use it...

so how can i be transfered to the retension dep......................

[Vickel]

I just tried calling retentions for my first time. Well, second time. Ironically, my cell dropped the call on the first time lol.

My old plan:
50+50 anytime
Early E/W at 6pm 1000
unlimited incoming
unlimited network
CD, VM 125 TXT
For $43 before SAF and 911

My "new" plan:
250 anytime
Early E/W at 6pm 1000
unlimited incoming
unlimited network
100 LD
CD, VM 1000 TXT
$42 before SAF and 911

Also got the LG Neon TE365 HUP for $29, sys fee waived

Had to extend contract 2 yrs to 2012.

Basically got what I asked for, a little LD and some extra TXT.

I dont think I did well, did I? Should I call again saying I have had a chance to think about it and want to change? My changes do not go into effect until May 19th.

can do better for sure,

call back and say telus offered you
200 min daytime
evenings and weekends at 6
100LD
CID VM
200Text

all for 17.50 + saf + tax

the "new" plan you got should be around $20 + SAF + tax

[mcg]

I've never heard of anyone getting a retention plan from PAYG :o



i am a pay as you go user right now

i called in today and said i want to cancel my phone
when the rep saw that i am using pay as you go
she said my phone will be canceled automatically if i don't use it for 1 year..
she didn't even bother to keep me or transfer me to the retension dep...

since i haven't signed a contract yet
is it that i can't "threaten" them for leaving?

or do i just call the retension dep directly by using the method i saw couple pages ahead?(ie say i called the retension dep days ago, and i have some questions to ask them)

but again......when they ask me what kind of quesion i have
if i say i want to cancel my phone.....they will just tell me to not to use it...

so how can i be transfered to the retension dep......................

[getoverdream]

I've never heard of anyone getting a retention plan from PAYG :o

so i need to sign a plan first.....?

there was a plan that is 17.5 per month
but only 200min day + unlimited weekend/6pm-8am

and cid is another $8.....

so there is no way that i can get a good plan because i am a new customer?

[mattt33]

so i need to sign a plan first.....?

there was a plan that is 17.5 per month
but only 200min day + unlimited weekend/6pm-8am

and cid is another $8.....

so there is no way that i can get a good plan because i am a new customer?

Switch over to a monthly plan from your current Pays as you go, and THEN call in to speak with them about "renegotiating" your plan.

[Velocity]

hi guys,

so basically i posted earlier about a plan i got.

so i was offered for 25 dollars
250 min, 6 pm earlier start, unlimited incoming, and a 10 dollar value pack with includes caller ID, VM, and 2500 text.

i also opted to get a hardware upgrade to Nokia E71 for 99$ on 3 yr contract. to csx agreed to waive the 35 admin fee and reduce the phone price from 149 to 99.

she explained that she was going to credit 2 months x 20 dollars and 3 months x 15 dollars to bring it down to that price.

i got my new bill today and sure enough there was a 20 dollar credit. but the 10 dollar value pack is missing, instead they gave me a 8 dollar credit for caller ID? (apparently she explained this caller ID is part of the plan, not a credit back when it is plainly a - 8.00 on the bill lol...)

i called back and a csx explained that because they are crediting me right now for the phone and admin fee, they cannot credit me an additional 10 dollars because that'll be more than my total plan price.

so essentially i don't get the 10 dollar value pack which was part of the original deal!

what should i do?

[lookingforstufffff]

hi guys,

so basically i posted earlier about a plan i got.

so i was offered for 25 dollars
250 min, 6 pm earlier start, unlimited incoming, and a 10 dollar value pack with includes caller ID, VM, and 2500 text.

i also opted to get a hardware upgrade to Nokia E71 for 99$ on 3 yr contract. to csx agreed to waive the 35 admin fee and reduce the phone price from 149 to 99.

she explained that she was going to credit 2 months x 20 dollars and 3 months x 15 dollars to bring it down to that price.

i got my new bill today and sure enough there was a 20 dollar credit. but the 10 dollar value pack is missing, instead they gave me a 8 dollar credit for caller ID?

i called back and a csx explained that because they are crediting me right now for the phone and admin fee, they cannot credit me an additional 10 dollars because that'll be more than my total plan price.

so essentially i don't get the 10 dollar value pack which was part of the original deal!

what should i do?
Did you get the relations rep to document everything and did you get a reference number to the conversation? The reasoning the gave you was right and it was obviously an error on the rep that helped you get the plan and she clearly went over the credits she could give.

You would have been fine if you took your plan for what it was and did not try to negotiate a credit (keyword: credit) on your phone.

Good luck getting things fixed (I'm sure once the credits for your phone are fulfilled, you'll be able to add the value pack easily).

[Velocity]

Did you get the relations rep to document everything and did you get a reference number to the conversation? The reasoning the gave you was right and it was obviously an error on the rep that helped you get the plan and she clearly went over the credits she could give.

You would have been fine if you took your plan for what it was and did not try to negotiate a credit (keyword: credit) on your phone.

Good luck getting things fixed (I'm sure once the credits for your phone are fulfilled, you'll be able to add the value pack easily).

ah okay, i'll just make sure i call them in sept. when the crediting ends. thanks for the tip!

[chilts]

so there is no way that i can get a good plan because i am a new customer?

switched from paygo mid march and got 17.50 EPP(200DT EW@6) and the $10 value pack(VM/CID/2500TXT) with an iphone($199) on a 3yr contract. ends up at just under $40 after SAF/911/TAX.

ill call back in a few months and see if i can get a few more addons or credits.

[Keiichi]

How did you get them to make it $199 and not $249?

I'm thinking about getting a no-data iPhone with Rogers... and I kind of want to do it now, but with the new phones so close, I'm worried it would be a bad choice...

I just talked to the CSR about a few phones N95, HTC, iPhone.....and eventually he was willing to offer the iPhone to me for $199. It would've been $149 with a data plan.

[primusd]

I just talked to the CSR about a few phones N95, HTC, iPhone.....and eventually he was willing to offer the iPhone to me for $199. It would've been $149 with a data plan.

The new iphone should be here in June... could be worth the wait...

[sneak_around]

tell them you want to cancel because bell is offering a better plan for a lot cheaper. You're paying a lot more than that plan can go for..

[XxXSnake23XxX]

was able to PM with bells deal

200 minutes
E&W @ 6
500MB data
caller id
VM
call waiting/ conference
unlimited text

HTC touch diamond for 50

45 total

no activation fee

def going to try today and get this

[devillblood]

was able to PM with bells deal

200 minutes
E&W @ 6
500MB data
caller id
VM
call waiting/ conference
unlimited text

HTC touch diamond for 50

45 total

no activation fee

which bell deal did u present??i called in today to increase my daytime minutes currently have 250 and i have been going over them but the CR wouldn't budge :S kept on offering me the R2R for 5 bucks or Network calling for 15 or unlimited incoming for 10 :S any tips guys

peaCe

[sikar]

hi guys,

so basically i posted earlier about a plan i got.

so i was offered for 25 dollars
250 min, 6 pm earlier start, unlimited incoming, and a 10 dollar value pack with includes caller ID, VM, and 2500 text.

i also opted to get a hardware upgrade to Nokia E71 for 99$ on 3 yr contract. to csx agreed to waive the 35 admin fee and reduce the phone price from 149 to 99.

she explained that she was going to credit 2 months x 20 dollars and 3 months x 15 dollars to bring it down to that price.

i got my new bill today and sure enough there was a 20 dollar credit. but the 10 dollar value pack is missing, instead they gave me a 8 dollar credit for caller ID? (apparently she explained this caller ID is part of the plan, not a credit back when it is plainly a - 8.00 on the bill lol...)

i called back and a csx explained that because they are crediting me right now for the phone and admin fee, they cannot credit me an additional 10 dollars because that'll be more than my total plan price.

so essentially i don't get the 10 dollar value pack which was part of the original deal!

what should i do?

My Rogers Bill is nothing but a disaster, I am exactly in a similar situation as yourself after finally crediting my account for a data usage which I never subscribed too. CSX is useless they said that was what my agreement was when I renegotiated my new contract in January 2009. Bunch of lies I said, let's review my conversation for the agreement. It was suppose to be 72 hrs before CSX was to contact me and discuss this issue. Still waiting - I am not holding my breath!!!

We should all protest Rogers/Bell etc.. and stop paying our bills for one month - preferable before quarter end and see what happens to there cash flow!! and tell them we are not going to take this B.S anymore.

I can't wait to see what is going to happen when Rogers is cancelling all analog contracts for cable by year end and switch everyone to digital. Hell is going to start for them.

I will keep you all informed of what happens. A word of warning when dealing with Rogers/Bell etc.. get everything in writing or your S.O.L

[clearance_polos]

Dad's Current deal:

250 daytime
Evening/weekends free after 6pm
call display

$32 total all in, been on this plan for about 9 years!!

He really doesn't need any more minutes or anything he doesnt use the phone much, he just needs the plan to be cheaper, any idea of what deal I should try to bargain for?

I was looking to maybe remove SAF or get some other discounts and keep the same plan.

[sleepr]

Called back again today, got this now, which is getting better.

250+50 anytime
Unlimited Early E/W at 6pm
$25

100 Canadian LD
Free

CD, VM 1000 TXT
$5

Total is $30 plus SAF and 911. Much better than my first contract.


Quote:
Originally Posted by sleepr
I just tried calling retentions for my first time. Well, second time. Ironically, my cell dropped the call on the first time lol.

My old plan:
50+50 anytime
Early E/W at 6pm 1000
unlimited incoming
unlimited network
CD, VM 125 TXT
For $43 before SAF and 911

My "new" plan:
250 anytime
Early E/W at 6pm 1000
unlimited incoming
unlimited network
100 LD
CD, VM 1000 TXT
$42 before SAF and 911

Also got the LG Neon TE365 HUP for $29, sys fee waived

Had to extend contract 2 yrs to 2012.

Basically got what I asked for, a little LD and some extra TXT.

I dont think I did well, did I? Should I call again saying I have had a chance to think about it and want to change? My changes do not go into effect until May 19th.

can do better for sure,

call back and say telus offered you
200 min daytime
evenings and weekends at 6
100LD
CID VM
200Text

all for 17.50 + saf + tax

the "new" plan you got should be around $20 + SAF + tax

[hOrnizuka]

1st call i got.

200Min
Early E/W at 6pm
Unlimited TXT
500mb
CID
VM

42.45(include SAF+911) + tax = Total $48

Basically they just matched a imaginary plan I told them. Gonna call back and see if i could get something better.

[fuc847]

so, how do i know if i'm talking to a CSR in retentions or just a general CSR?

also, if i sound quite firm in cancelling with a CSR, what is the process i have to go thru to cancel? (just in case i know so i don't actaully cancel)

[Vickel]

Called back again today, got this now, which is getting better.

250+50 anytime
Unlimited Early E/W at 6pm
$25

100 Canadian LD
Free

CD, VM 1000 TXT
$5

Total is $30 plus SAF and 911. Much better than my first contract.

Did you get rogers to rogers or Unlimited Incoming

[XxXSnake23XxX]

1st call i got.

200Min
Early E/W at 6pm
Unlimited TXT
500mb
CID
VM

42.45(include SAF+911) + tax = Total $48

Basically they just matched a imaginary plan I told them. Gonna call back and see if i could get something better.

how long have you been with rogers?
im looking to get something similar

currently i have
250/Unlimited Eve/Wkds Plan - $20.00
6PM Early Eve. Calling Option
Digital Call Display Credit - To be removed on 17/03/2011
Monthly Plan Credit - To be removed on 17/03/2011
Voicemail
Unlimited Text

and i pay 48 tax's in

Im looking to drop the unlimited text to 1000 or 2500
and add 500mb plus a phone upgrade (HTC diamond)

Ive been a customer since sept 07

how likey can i get something with data under 50? and will my discounts carry over onto the new retention plan?

[killoverme]

so my contract is almost up

what is the best 3-year i can get right now and if i wanted a phone as well (something with GPS) what would it cost

[ditachan]

how long have you been with rogers?
im looking to get something similar

currently i have
250/Unlimited Eve/Wkds Plan - $20.00
6PM Early Eve. Calling Option
Digital Call Display Credit - To be removed on 17/03/2011
Monthly Plan Credit - To be removed on 17/03/2011
Voicemail
Unlimited Text

and i pay 48 tax's in

Im looking to drop the unlimited text to 1000 or 2500
and add 500mb plus a phone upgrade (HTC diamond)

Ive been a customer since sept 07

how likey can i get something with data under 50? and will my discounts carry over onto the new retention plan?

$45 + saf/911/tax
250 Mins + 150
6PM EE
CID/VM/2500 Txt
R2R
500MB

Discounts do not carry over, they usually apply new discounts to lower the cost of their offered plans.

[hOrnizuka]

how long have you been with rogers?
im looking to get something similar

currently i have
250/Unlimited Eve/Wkds Plan - $20.00
6PM Early Eve. Calling Option
Digital Call Display Credit - To be removed on 17/03/2011
Monthly Plan Credit - To be removed on 17/03/2011
Voicemail
Unlimited Text

and i pay 48 tax's in

Im looking to drop the unlimited text to 1000 or 2500
and add 500mb plus a phone upgrade (HTC diamond)

Ive been a customer since sept 07

how likey can i get something with data under 50? and will my discounts carry over onto the new retention plan?

almost 4 years. however my contract was 3 yrs. so i'm close to 1 yr on monthly. i would like to push it to close to $40 mark.

[ilovepoo]

my contract ended recently..

i am currently on:

250/unlimited eve/wkd - 20$
free call display/waiting


i was thinking of getting an iphone, is it a good time now?

wat should i asked for, i know i want free texts for sure...

should i get a data plan? and wat type?


sorry i am a noob at this ><"


thanks in advance!

[XxXSnake23XxX]

$45 + saf/911/tax
250 Mins + 150
6PM EE
CID/VM/2500 Txt
R2R
500MB

Discounts do not carry over, they usually apply new discounts to lower the cost of their offered plans.

any possobility for just 250 Min and no R2R for $40?

also noob question.... when i call retentions, do i still have to tell them i want to cancel and make up some fake plan or do i just tell them "that i am lookng for my plan minus this, plus this, for this much" and ask them to see what they can do for me?

[ditachan]

any possobility for just 250 Min and no R2R for $40?

also noob question.... when i call retentions, do i still have to tell them i want to cancel and make up some fake plan or do i just tell them "that i am lookng for my plan minus this, plus this, for this much" and ask them to see what they can do for me?

Yeah you could just not have R2R for $5 less I believe.

When I call retentions I tell them I've been offered such and such from other companies and then they ask me what does the offer include. Then I use what other members on this thread have posted to get a good idea of what price retentions would have to beat or match in order to get my business.

If you ask them what can they do for you they may say they can do nothing. But if you tell them you need such and such in order to retain your business they will offer you. When they give you an offer, always hesitate and give yourself time to think about it, even if it's exactly what you want, they may be more likely to offer you additional perks to sweeten the deal.

[sleepr]

I'd have to check, she just said "Free E/W after 6pm".

I want to call CS today just to confirm the new contract and see where my HUP is.

Did you get rogers to rogers or Unlimited Incoming

[sleepr]

Called and confirmed, I have neither R2R or unlimited incoming. Just free E/W after 6pm.

[dkfr]

um wondering if someone can help me out here I'm new to this.

Today I tried getting a retention plan, I called and said I wanted to cancel my phone but I got transfered to a consolidated billing csr(I have cable and inter) who didnt offer me anything just said if I wanted to cancel or transfer. How do I get a retentions csr?

[ditachan]

Renegotiated from 500mb to 1gb

$20 250 + 150 Mins
$5 6PM E/W
$5 R2R
$10 CID/VM/2500TXT
$30 1GB
+SAF/911
~$77.50

But the agent told me after credits my plan before taxes would be $57.45 instead. So they're giving me $15 Credit and $5 R2R Credit which is good!

For anyone wondering about PM BB's prices for new activations it can be done. They offered the e71 for 149.99 but I mentioned BB's price and they offered it for 149.99 - ($20 x 5 months credit). Confirmed it with another agent.

Just waiting till my new bill comes in before using my phone just to make sure though.

[tha_riddla]

Here's what I got:

250 daytime mins.
100 Cdn. LD mins.
Unlimited E/W after 6pm
Unlimited R2R
Unlimited Picture/Text Msgs
500 MB data (incl. BB Messenger, email)
Caller ID & VM

TOTAL ~ $59/month after tax/SAF/etc.

+ BB Curve 8900 for $174 + taxes (which is a $75 credit). And they waived the $35 activation fee

[Genia11]

Below is my current corporate plan:

200 Any Time Minutes
Unlimited WN/WE starting at 8PM
Call Display
Company Calling Option
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
System Access Fee
911 Emergency Svc Access Fee
Network Features
Corporate Enhanced Voicemail
System Access Fee
Yearly HUP

$18 + tx

I have been contemplating about getting an iPhone for a while and decided to call in and see what can Rogers do for me. I was willing to sign up for a data plan. Apparently, the best price they can give me was $499 for the 8GB iPhone in my current corporate plan. Seriously, $499? The BlackBerry's were much better priced (same as the 3 year contract pricing posted on Rogers' website).

Has anyone here been able to get the iPhone recently through their corporate plan at a reasonable price?

[lookingforstufffff]

Below is my current corporate plan:

200 Any Time Minutes
Unlimited WN/WE starting at 8PM
Call Display
Company Calling Option
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
System Access Fee
911 Emergency Svc Access Fee
Network Features
Corporate Enhanced Voicemail
System Access Fee
Yearly HUP

$18 + tx

I have been contemplating about getting an iPhone for a while and decided to call in and see what can Rogers do for me. I was willing to sign up for a data plan. Apparently, the best price they can give me was $499 for the 8GB iPhone in my current corporate plan. Seriously, $499? The BlackBerry's were much better priced (same as the 3 year contract pricing posted on Rogers' website).

Has anyone here been able to get the iPhone recently through their corporate plan at a reasonable price?

This is $18 (SAF included)?
Also, maybe your corporate plan was HUP'd earlier and you aren't eligible for discounted pricing. Keep in mind if you got a smartphone within the last year or so you would not be able to upgrade (since it's 2 years per HuP now).

[Genia11]

The $18 does include SAF.

[iceqube22]

Got this back in November of 2008, it's a retention plan that I signed for 3-years. I was on a corporate plan the previous 2 years.

200min + 50 bonus minuties
E/W at 5pm
CID
VM
Unlimited Incoming Calls
Unlimited Text Messaging
500mb

= $37.45 (SAF/911 included) + tax = $42 and change per month

w/ Bberry Bold for $199

[hOrnizuka]

what if they just go ahead and cancel your acct.? Is it reversible?

[Evil Baby]

Got this back in November of 2008, it's a retention plan that I signed for 3-years. I was on a corporate plan the previous 2 years.

200min + 50 bonus minuties
E/W at 5pm
CID
VM
Unlimited Incoming Calls
Unlimited Text Messaging
500mb

= $37.45 (SAF/911 included) + tax = $42 and change per month

w/ Bberry Bold for $199

That's a very nice package.

[XxXSnake23XxX]

That's a very nice package.

+1 that is very nice

[da_hool]

Got this back in November of 2008, it's a retention plan that I signed for 3-years. I was on a corporate plan the previous 2 years.

200min + 50 bonus minuties
E/W at 5pm
CID
VM
Unlimited Incoming Calls
Unlimited Text Messaging
500mb

= $37.45 (SAF/911 included) + tax = $42 and change per month

w/ Bberry Bold for $199

I got a similar but mine wasn't a retention base plan.

BB MV Combo 45 w/ MY5 (http://www.rogers.com/web/content/wireless-plans/45dataplan) - $45.00
200 Weekday Minutes
Unlimited Eve/Wknd Minutes
MY5 + Canada Wide
BlackBerry (BIS) Svc 500MB

100 Bonus minutes
TalkSpot Unlimited Local w/ 5PM Early Eve Calling - $10.00
Value Pack (Call Display, Name Dislay, Voicemail, 2500 Sent Text) - $10.00
911 Emergency Svc Access Fee - $0.50
System Access Fee - $6.95

Discount(s)
Rogers Wireless Ambassador 20% $3.00
Monthly Plan Credit 3 Yr - $15.00
Monthly Plan Credit 3 Yr - $10.00
Monthly Plan Credit 3 Yr - $5.00

Total $39.45

[XxXSnake23XxX]

even nicer! i would take my 5 and 100 bonus for unlimited text any day

[Evil Baby]

even nicer! i would take my 5 and 100 bonus for unlimited text any day

it is a very nice plan, but it also doesn't have unlimited incoming. If you're trying to replace a home phone that can be very important.

[XxXSnake23XxX]

it is a very nice plan, but it also doesn't have unlimited incoming. If you're trying to replace a home phone that can be very important.


either of those nice plans suffice my needs, just want data for under 50 taxes in!

PS what time does retentions close?

[Moreirinho]

Question: All you people getting new phones with your plans, are you at the end of a contract? or will they offer you the new phone as part of changing or extending your contract?

[XxXSnake23XxX]

Question: All you people getting new phones with your plans, are you at the end of a contract? or will they offer you the new phone as part of changing or extending your contract?

a new phone will be offered if you have been with rogers atleast 1 year (correct me if im wrong)

[da_hool]

it is a very nice plan, but it also doesn't have unlimited incoming. If you're trying to replace a home phone that can be very important.

I got a BlackBerry 8900 that has UMA, and unlimited TalkSpot to replace my home phone. :)

[Evil Baby]

a new phone will be offered if you have been with rogers atleast 1 year (correct me if im wrong)

If you have a data device(ie. bb or iphone) it is now 2 years.

[Moreirinho]

a new phone will be offered if you have been with rogers atleast 1 year (correct me if im wrong)

thanks, but I probably should have mentioned i'm with Telus :idea:

Any idea on the Telus policy?

[densil_lopez]

should i get two different retention plans for me and my spouse or should i go for a single family plan? and what is the best i can get for the single family plan..?:confused::confused::confused:

[lookingforstufffff]

I'm not familiar with family plans but I think you will benefit much better from separate retention plans (bigger net discount/credit).

[mom2j3]

Just a note to say that the retention plans are still there for the asking, if only you know how to ask. (politely, with persistence, and having done your research). Call before your plan expires, and ask for a bit at a time, and you'll end up with more!

Customer service will only deal with you with street pricing, so state your concern with your bills with them to begin with, but then you need to mention that you are considering other carriers, and they'll move you on up to Retention.

Retention pricing is pretty good, however, once you have their price for staying with your existing contract, ask about what they'll throw in if you decide to stay for another contract, and watch the price fall even further.



I wasn't using enough of my 700 minutes a month plan, the price was insane, and all I needed was about 200 minutes and at least call display, and my bills until my recent call in to Retention were:

$45 plan (700 min / month + eves and weekends)
$11 Communicate value pack (VM, Caller ID, 100 texts)
$6.95 SAF + 0.50 911
= $71.06 including tax. (yikes!)

First Call:
On my first talk with retention (scaling down my plan to 225 minutes which is better for me) I got:

$25 plan (225 minutes)
free VM + Caller ID for duration of contract
unlimited eves and weekends from 8pm
+SAF + 911
=$36.34

That sounded much better. So I agreed, BUT (this is VERY IMPORTANT), none of the stuff I agreed to could become binding until the next billing date - coming up in three more weeks. This gave PLENTY of time to think, and do more research.

I called back again later.

When I agreed to consider renewing they bumped up the minutes to 300, threw in free Rogers to Rogers calling and 500 text messages, plus a $5 credit on the plan.

Bringing it all down to $20
+SAF + 911
=$30.74

They then told me to call back when I'd researched phones and they'd waive the activation fee and send me a new one at a reduced price.


After researching phones, I called back again and decided to get a blackberry pearl flip with data, so they gave me the phone for free (no activation charge), plus all of the above, plus 2500 texts, plus $15 data plan and $15 credit, for a total of $30, so that came to $41.94 with the taxes.

The whole thing took quite a few phone calls as I researched the competition and decided what I wanted, but at the end of the day I have something that is way better for me, and costs me $30 less a month than my old plan (which I now realise was highway robbery).

So next time I'll know to ask for more at the end of every contract, and repeat the process. (And tell all my friends too...)

Good luck!

[zzricezz]

So rogers is going to charge for incoming text. If i got 125 free text, will the incoming text eat up my 125 credit as well?

[chrome_dout]

So rogers is going to charge for incoming text. If i got 125 free text, will the incoming text eat up my 125 credit as well?

I believe so.

[Evil Baby]

So rogers is going to charge for incoming text. If i got 125 free text, will the incoming text eat up my 125 credit as well?

If it works like Bell or Telus then no it should not. As long as you have a text messaging plan incoming texts should still be free.

[densil_lopez]

So rogers is going to charge for incoming text. If i got 125 free text, will the incoming text eat up my 125 credit as well?

incoming text message is free with rogers...
125 text message means 125 outgoing text message...

[Evil Baby]

incoming text message is free with rogers...
125 text message means 125 outgoing text message...

it wont be free come July 7th (http://www.redflagdeals.com/forums/showthread.php?t=734726)

[XlaSerX007]

incoming text message is free with rogers...
125 text message means 125 outgoing text message...

No Rogers will charge INCOMING text message from July 7, 2009. They release the details yesterday.

But again, similar to Telus & Bell, Rogers will charge ONLY customers WITHOUT text plans for incoming messages

[shopper-X]

No Rogers will charge INCOMING text message from July 7, 2009. They release the details yesterday.

But again, similar to Telus & Bell, Rogers will charge ONLY customers WITHOUT text plans for incoming messages

Will the incoming come off the Text Messaging allotment?
Example: If you have 125 text messages and get 50 incoming texing, will you only have 75 text messages left for sending?

[Evil Baby]

Will the incoming come off the Text Messaging allotment?
Example: If you have 125 text messages and get 50 incoming texing, will you only have 75 text messages left for sending?

no. Your 125 texts, is 125 sent text. By buying those extra texts you're paying for the right to receive texts for free.

[dkfr]

I got this plan, not retention though

200 anytime
unlimited evenings+weekends at 6pm
caller id

18 + SAF + 911

[whetstone]

here is the deal !!

This is what i am going to ask for!!
my plan ends in June so......

200 daytime
v-mail, call display call forwarding.
unlimited evenings w-ends after 9pm
50 long distance minutes in Canada.
text package( like 1500 texts including some oic text as well as video text.
Unlimited Incoming calls!
data package 500mbs
email package.
sys access and 911 is extra.

Plan is $45.00 as a very very high user and this is great considering I was paying more than double for less options.

They are also looking at a Free curve, $99 for Bold, 0r $149 for Iphone 8gb.

is this a good deal or am I leaving something on the table that I could be looking for and try to negotiate?
Thanks
Whet:)

[ToeTagger]

here is the deal !!

This is what i am going to ask for!!
my plan ends in June so......

200 daytime
v-mail, call display call forwarding.
unlimited evenings w-ends after 9pm
50 long distance minutes in Canada.
text package( like 1500 texts including some oic text as well as video text.
Unlimited Incoming calls!
data package 500mbs
email package.
sys access and 911 is extra.

Plan is $45.00 as a very very high user and this is great considering I was paying more than double for less options.

They are also looking at a Free curve, $99 for Bold, 0r $149 for Iphone 8gb.

is this a good deal or am I leaving something on the table that I could be looking for and try to negotiate?
Thanks
Whet:)

Whet,

My contract is up in July and I called yesterday. (data retention)
I advised them that Telus called me (which is true because I have another account with them) Telus offered me the offering

350 d/t minutes
Unlimited w/e and w/n starting @ 5p
cid/voicemail
unlimited txt and mms
500 mb of data
100 ld minutes
free call forwarding

Storm for 79$ on a 3yr term.

for 35.50 tax in.

Rogers counter-offer
the same thing above except the HUP. @ 37.45 plus system access + 911 + taxes.

He advised me to call back in June because there will be better offers.

[whetstone]

Hey Toetagger

sorry but what exactly is the HUP ??

I am kinda new to this forum.

is this a better phone than the B-berry bold??

Thx
whet

[ToeTagger]

Hey Toetagger

sorry but what exactly is the HUP ??

I am kinda new to this forum.

is this a better phone than the B-berry bold??

Thx
whet

HUP - Hardware Upgrade Program

[lookingforstufffff]

HUP - Hardware Upgrade Program

Because phones change so dramatically over a period of 1-2 years Rogers offers the HuP allowing current customers to get these new phones at a discounted price so long as they extend their current contract or sign a new one.

For normal phones, you can HuP every year where smartphones are every 2 years since Rogers found out they are actually LOSING money to people who renew their contract/phone every year.

[densil_lopez]

rogers is going to charge for incoming text messages and also hup for smartphone is 2 years.....what the @#$%...?

what is the cheapest price to include text messaging in my current rogers plan?

[Mazman08]

hello everyone,

Just looking for some advice. I'm near the end of my 3-year contract which expires in August. Im in need of a new phone and would like to get it before my contract expires if possible. I'm a student so im not shopping for a monthly plan because I found a pretty good one that includes unlimited email and mobile browsing, unlimited calling after 6pm etc etc. for $50.

What I am shopping for is a decent deal on a smartphone. Preferably the iPhone but i dont think the student plan i want applies for the iPhone so my next option is the BB Bold. I recieved a hardware upgrade notice in the mail so i gave Rogers a call. They offered to give me the upgrade for the Bold for $299 which is the current normal price ($100 more then a couple months back i believe). I'm not prepared to drop $400 with taxes in on a Bold with a 3-year contract.

Is my best bet to call Rogers and say i want to cancel my plan and deal with Retentions for a better deal or is there something else out there? I was hoping to get a Bold for around $100 considering i got an offer in the mail from Rogers a few months ago for a Bold for $199. But i guess i may have missed my chance...

PS: been a rogers wireless customer for probably 7-8 years. Cust. service rep told me im Tier 4.

[hOrnizuka]

is it reversible if they went ahead and cancel your acct? :confused: Sometimes by been too nice they(customer relations) will just play hardball on you. I have already made few calls. I asked nicely and for some reason they all said the plan is either firm or final offer. I hate to play the "cancel" card.

Here is the plan they are offering.

$45 Smartphone plan - $10 Monthly service credit.

200min
Early Eve. 6pm
500mb
CID/VM
Unlimited Txt.

They said they can't do anything because they are already giving me over $1k of saving over the course of 36months. So I asked why over $1k of discount and not $10x36?....here is the break down:

Early Eve. 6pm Credit $7
CID credit $8
VM credit $7
+
$10 Monthly service credit
=
$32

So $32 x 36month = $1152


I then ask if they could just give me the $20EPP + $35 Smartphone Value pack and minus some credits. They said no.

FYI my contract was already finished last year and I'm on monthly for close to a year.

[bwrocks]

Just re-negotiated my account to:

250 weekday
Unlimited Nights & Evenings at 6
R2R
1000 (thousand) LD minutes
Value Pack $10: CID, Enhanced VM, 2500 texts

for $34.41 taxes in

Already have a phone so I didn't get a HUP. Thoughts? Should I go for more? I have most everything I need, could be cheaper though.

[XxXSnake23XxX]

is it reversible if they went ahead and cancel your acct? :confused: Sometimes by been too nice they(customer relations) will just play hardball on you. I have already made few calls and they all say the plan is firm and final offer. I hate to play the "cancel" card.

once they cancel it, you have 30 days to think about it

[fuc847]

for incoming text, i understand rogers is going to start to charge.

does this apply to random spammers? how can we control that if we dont want to recieve those?

and does it apply to missed calls, u know rogers will send you a textmessaage saying who called you if you miss a call. do they charge for these too?

[XxXSnake23XxX]

for incoming text, i understand rogers is going to start to charge.

does this apply to random spammers? how can we control that if we dont want to recieve those?

and does it apply to missed calls, u know rogers will send you a textmessaage saying who called you if you miss a call. do they charge for these too?

read my thread in the cell phones section and all your questions will be answered

[uddinf]

Is this a good plan or should I try to get a better one?

I have had this plan from April 2007..it was the 'corporate' plan from my work:

200 anytime min
Unlimited weekends (6pm-8am)
free caller ID, free Voicemail
$0.10/min for long distance
per second billing

total: $23 + SAF + 911

[XxXSnake23XxX]

are they still open????

[uddinf]

are they still open????

Is this question addressed to me?
If so, yes my work still exists and the cell provider company they used still does as well.

[XxXSnake23XxX]

Is this question addressed to me?
If so, yes my work still exists and the cell provider company they used still does as well.

no.... are retentions still open:lol:

[shopper-X]

no.... are retentions still open:lol:

AFAIK, M-F till 9pm EST and Sat till 5pm EST

[fuc847]

is this a good plan or should i press for more?

$20 + SAF and 911
200 min
unl incoming
1000 evenings 8pm
100 LD minutes
CID + WM


i was thinking of trying to push them to waive SAF, u think this is possible..?

Also, i want a new phone but i dont really want anything rogers is offering right now but i don't want to "waste" my opportunity to get a good deal for a phone. Could I agree to the retention plan and negotiate JUST for a new phone 3-4 months later?

[kaxx]

My three year contract is ended, and I got a new plan:
250 daytime.
unlimited 5PM to 7AM and weekend.
Caller ID
voice mail
Free local incoming calling
250 text
$20 + SAF +911 + tax=$31
I also got an Iphone for 249+tax. I gona call back and see if i could change the voice mail to unlimited text.

[Vickel]

is this a good plan or should i press for more?

$20 + SAF and 911
200 min
unl incoming
1000 evenings 8pm
100 LD minutes
CID + WM


i was thinking of trying to push them to waive SAF, u think this is possible..?

Also, i want a new phone but i dont really want anything rogers is offering right now but i don't want to "waste" my opportunity to get a good deal for a phone. Could I agree to the retention plan and negotiate JUST for a new phone 3-4 months later?

I say you negotiate the phone the same time you get the plan, as they already have you locked in for 3 years so they dont have to offer you additional discounts on the phone.

[bellboy26]

I signed a ret. deal 1.5 yrs ago. Just checked my account today and the montly plan credit now has a expiry date of next month. I signed a 3 yr contract.

Anyone know why this would now have a expiry date?

[lookingforstufffff]

I signed a ret. deal 1.5 yrs ago. Just checked my account today and the montly plan credit now has a expiry date of next month. I signed a 3 yr contract.

Anyone know why this would now have a expiry date?

Signing a 3 year contract doesn't mean the monthly credits will last for 3 years (unless said so otherwise) and if that wasn't the case you more or likely got your accounted audited. I'd call in to check with relations (I wouldn't go through the trouble of talking with a normal CSR).

[FartRhino]

Hi, using all the advice in this thread I got a pretty decent deal. I was on a two year contract until mid April, and I followed all the rules and ended up with:
-350 daytime minutes
-free evenings and weekends
-unlimited texting, voicemail, caller id etc.
-500mb data
for about $60 a month, taxes in on a 3 year contract. The one thing that I'm having trouble with is negotiating for a BB Bold. The CSR told me that I'm getting the best deal they can do on the phone, which is $300 with $80 off in credits to my account ($20 over 4 months). I tried arguing that they had it on for $200 on a 3 year contract a couple months ago, and he kept saying this is the absolute best he could do and not budging. Any advice for me? And how much did some of you guys pay for a Bold?

[p_dhaliwal]

Hi there,
I have an extra Rogers cell phone line that I don't need. I was wondering if anyone would be interested in taking over this phone line. The contract expires on Jan. 31, 2011, so that's 20 months from now (Starting June 09).

Willing to change the existing phone number & plan to customize your needs and Willing to offer a new phone from Rogers *(I will call Rogers retention and see what I can get).

Plus you will get my good credit history *(as I've been paying this on time since I got the line in Jan 2008).

The transfer of ownership is free.

All you have to do is to let me know the details of what you are looking for in terms of a plan and price.

[shopper-X]

Hi, using all the advice in this thread I got a pretty decent deal. I was on a two year contract until mid April, and I followed all the rules and ended up with:
-350 daytime minutes
-free evenings and weekends
-unlimited texting, voicemail, caller id etc.
-500mb data
for about $60 a month, taxes in on a 3 year contract. The one thing that I'm having trouble with is negotiating for a BB Bold. The CSR told me that I'm getting the best deal they can do on the phone, which is $300 with $80 off in credits to my account ($20 over 4 months). I tried arguing that they had it on for $200 on a 3 year contract a couple months ago, and he kept saying this is the absolute best he could do and not budging. Any advice for me? And how much did some of you guys pay for a Bold?

Most to all Rogers BB Hardware pricing went up around Mid-March-Early April.
Bold price history is a funny one. If I remember correctly it started off at $400 then down to $300 (within 45 days) then down to $200 for Christmas then up to $250 in February and now back up to $300. Some people were lucky enough to get a "Presidents Letter" with an offer for a Bold @ $100 (or Curve 8300 series for $0) right before Christmas.

[TheFuteballer]

My contract ended 2 weeks ago and I have just bought an iPhone (used) so I'd ideally like to just add data onto my plan. This is what the CSR offered me, what do you guys think?

250 Min
Unlimited Eve. / Weekends (6 p.m.)
Free Rogers to Rogers
iPhone DATA Value Pack (Which includes visual voice mail, unlim text, caller id, and 500 mb of data)

for $57.45 + tax (price includes SAF and 911)


Should I go for it?

[Sousanator]

Plus you will get my good credit history *(as I've been paying this on time since I got the line in Jan 2008).

The transfer of ownership is free.

When you do a transfer of ownership you lose all credit history. I learned this after I took over my parents plan and tried to negotiate a deal. They told me I had no credit (even though the account was with them for a few years) so get the plan before you do the transfer if anyone is going to take this offer.


Also, how do you guys negotiate for a data plan? Its the only thing left I want before I am satisfied with my plan, but they won't budge that $25 for me at all. I've spoken with about 10 representatives (even retentions) and each have said no, even to $5 off.

I just just can't seem to get any sort of discount for it, any tips?

[ditachan]

When you do a transfer of ownership you lose all credit history. I learned this after I took over my parents plan and tried to negotiate a deal. They told me I had no credit (even though the account was with them for a few years) so get the plan before you do the transfer if anyone is going to take this offer.


Also, how do you guys negotiate for a data plan? Its the only thing left I want before I am satisfied with my plan, but they won't budge that $25 for me at all. I've spoken with about 10 representatives (even retentions) and each have said no, even to $5 off.

I just just can't seem to get any sort of discount for it, any tips?

Try to get something else credited, like a value pack, r2r feature, your voice plan...etc.

Before asking for data, tell them you want to pay this much in order to renew, and then after they agree then ask about the data plan.

[Vickel]

My contract ended 2 weeks ago and I have just bought an iPhone (used) so I'd ideally like to just add data onto my plan. This is what the CSR offered me, what do you guys think?

250 Min
Unlimited Eve. / Weekends (6 p.m.)
Free Rogers to Rogers
iPhone DATA Value Pack (Which includes visual voice mail, unlim text, caller id, and 500 mb of data)

for $57.45 + tax (price includes SAF and 911)


Should I go for it?

If I recall correctly the data value packs are on 3 year terms only.

Deal is not bad but some people have gotten the same plan for 40 - 45

[XxXSnake23XxX]

if i have called them once before and made a deal, will they know if i call again to hopefully get a better deal? will it hurt my chances of scoring big?

[dealtaker]

if i have called them once before and made a deal, will they know if i call again to hopefully get a better deal? will it hurt my chances of scoring big?

nope, they don't keep any records.
So they will just think that the great deal you already have came from a kiosk at walmart or something.

[jay964]

okay so i recently got a bb flip phone from rogers when renewed my contract in december..sadly i broke the phone and have been using my old nokia phone instead.. also when i renewed my contract i added another line..

so currently i have 2 lines and a business internet line under my name along with my son's and daughters cell phone which i pay for

i called rententions and tried to get a free phone sent out to me but they are not budging.

any ideas?

[p_dhaliwal]

Hi there,
I have an extra Rogers cell phone line that I don't need. I was wondering if anyone would be interested in taking over this phone line. The contract expires on Jan. 31, 2011, so that's 20 months from now (Starting June 09).

Willing to change the existing phone number & plan to customize your needs and Willing to offer a new phone from Rogers *(I will call Rogers retention and see what I can get).

Plus you will get my good credit history *(as I've been paying this on time since I got the line in Jan 2008).

The transfer of ownership is free.

All you have to do is to let me know the details of what you are looking for in terms of a plan and price.

Here's the choices that I got from Rogers:

700 weekday minutes, evenings after 6pm, weekends included, call display and voice mail included, unlimited rogers network calling, system access fee and 911 fee and taxes included - all for $47 and some change

OR

350 weekday minutes, evenings after 6pm, weekends included, call display and voice mail included, system access fee and 911 and taxes included - all for $37 and some change

I would have to renew for another 3 years to get above plans or But If I change a plan from Rogers's website myself I would have 20 months left. *(so 24 vs 36 months).

The phone I'm giving away with this is Samsung A516 *(flip phone - listed on rogers.com which is $29.99 if you sign for 3 years)

Let me know if anyone is interested in taking over the contract and which phone line you prefer.

[TheFuteballer]

If I recall correctly the data value packs are on 3 year terms only.

Deal is not bad but some people have gotten the same plan for 40 - 45

Yeah it is on a 3 year renewal. I called back but the CSR would not budge... saying what they offered me was the best they could do and they won't change an offer once it's been made (obvious BS but w/e).

Wanted to do an HUP and she got me so excited "oh my looks like the iPhone upgrade is a REALLY good deal for you!" I was thinking $99 or something... but nope "It's only going to cost you $199 and as a special we can waive the activation fee! I think this is an amazing deal"

Andddd that's where the conversation ended lol I'll just wait until the new iPhone comes out and do my HUP then

[p_dhaliwal]

Is anyone able to get Rogers to Rogers for $5 right now?
I called in and they told me that they increased the price to $10 because now it includes Rogers to Fido and Rogers Homephone as well...

I was offered that today for $5. They call it Rogers Network Calling. It was for my cell phone plan.

[bellboy26]

Signing a 3 year contract doesn't mean the monthly credits will last for 3 years (unless said so otherwise) and if that wasn't the case you more or likely got your accounted audited. I'd call in to check with relations (I wouldn't go through the trouble of talking with a normal CSR).

ugh, I had one $10 credit for a value pack. Not even close to what some people have.

[Vickel]

Yeah it is on a 3 year renewal. I called back but the CSR would not budge... saying what they offered me was the best they could do and they won't change an offer once it's been made (obvious BS but w/e).

Wanted to do an HUP and she got me so excited "oh my looks like the iPhone upgrade is a REALLY good deal for you!" I was thinking $99 or something... but nope "It's only going to cost you $199 and as a special we can waive the activation fee! I think this is an amazing deal"

Andddd that's where the conversation ended lol I'll just wait until the new iPhone comes out and do my HUP then

If you sign a 3 year now and hup later I dont think they will give you extra discount on the phone as they already locked you in

[ahsalloum]

nope, they don't keep any records.
So they will just think that the great deal you already have came from a kiosk at walmart or something.

Is that true? They seemed to know about it when I called to ask some questions a couple of weeks after I renewed.

[Vickel]

Is that true? They seemed to know about it when I called to ask some questions a couple of weeks after I renewed.

if the CSR documented on your account then they will know,

[lookingforstufffff]

Is that true? They seemed to know about it when I called to ask some questions a couple of weeks after I renewed.

They should be documenting everything they do and for your sakes when dealing with a rentention plan... you'll hope that they do record everything as if something goes wrong (less credits when bill comes) you'll wish you didn't sign a 3 year contract when they don't bulge saying they never offered such and such.

Also with that said, don't kid anyone it's impossible to get a "retention" plan from "Wal-mart" hell, even people that work in Rogers can't provide credits (let alone even see them from their machine)...

[FartRhino]

Most to all Rogers BB Hardware pricing went up around Mid-March-Early April.
Bold price history is a funny one. If I remember correctly it started off at $400 then down to $300 (within 45 days) then down to $200 for Christmas then up to $250 in February and now back up to $300. Some people were lucky enough to get a "Presidents Letter" with an offer for a Bold @ $100 (or Curve 8300 series for $0) right before Christmas.

Thanks for the info, I guess I'll have to go for it at $220. I was hoping for more, but oh well.

[lookingforstufffff]

Thanks for the info, I guess I'll have to go for it at $220. I was hoping for more, but oh well.

You can still hope, if you haven't gone through the contract signing/renewal there is still chance you can get the Bold a lower price but with all that said, there is no reason to be so greedy as the Bold is worth every penny (with an unbiased opinion as I've owned/tinkered with quite a few smartphones).

[SuperHotSexyGuy]

Hey guys,

I called retention twice and seemed to get an *okay* deal. It's not great but I didn't want to go over board especially with the auditing (I just got a 3G Iphone):

$45+ user access + taxes = $58.80

200 daytime
500 MB data
Unlimited Text
Caller ID
Voicemail
*Free evenings after 8pm/free weekends

the thing is about the evenings, I'm assuming that I'll get free evenings after 6pm and not 8pm. I'm a student and I think that on most rogers plans, giving them your student number allows you to have 6pm free evenings. She tried putting it in but she has to wait until the end of the billing period or something. Let's just say that it doesn't go through (which means I'll have to pay the $7), should I call her back to see if I can get the evenings at 6pm for free?

The problem is that I talked to the 2nd rep today (got her name), agreed to the term and already pick up my phone. Is it futile for me to call her again to see if I can get the free evenings after 6pm? Also, if I do call in, should I ask for her because she was very nice or should I just start fresh and tell the new person the situation?

[captawesom3]

just recently called in and was offered
250 Weekday
Free After 6pm/Weekends
Unlimited Text
CID
Voicemail
R2R
$24 something after taxes and SAF

[Verbal Kint]

Thanks for the info, I guess I'll have to go for it at $220. I was hoping for more, but oh well.

I was looking to upgrade my phone in early march. I had a year and 3 months left on my 3-year contract. Once I got through to retentions I told her I wanted either the BBB or the Iphone. I was quoted a price of $99 for the BBB or $249 for the Iphone with the $35 waived obv.

This was before the price jump but still it took no prodding and I had 15 months left on my contract. I say you hang up and call back and make sure you get retentions. Tell them you know someone that got the BBB for $99 and see what they say.

[shopper-X]

Thanks for the info, I guess I'll have to go for it at $220. I was hoping for more, but oh well.

Do not forget to use the $50 Hardware Upgrade MIR (see my signature).

[Slappy]

My current experience with Roger retentions. I call yesterday about a HUP for me and my wife as we are on a family plan. Get quoted roughly 400-500 total if we both got BB's. Decide on the Samsung Gravity for my wife and a BBB for me.
She quotes me 199-100credit for the BBB so $99. $20 EPP plan for both my wife and I and a $35 dollar data plan-$10credit so $25. I tell her i need to talk it over with my wife. I call today and the Rep tells me the notes make no sense and her math was all wrong. Tells me I should be paying 224 for BBB. Get put on hold to talk to her manager and she come back like she's doing me a favor and says I'll charged 224 on my next bill and should get a 125 credit along with that bill to make sure the price is $99. I ask if I can only get a $15 smartphone plan for the BBB and am told with any BB you HAVE to have a data plan. Said I talk to my wife. Said the rep I talked to yesterday will be getting a schooling on notes and pricing for phones. Rep today seemed hardcore and knew her stuff.
So for my wife:
Samsung Gravity for Free. $20 EPP plan...200 mins/E/W after 6pm/$10 value pack with $5 credit/911fee/6.95 fee
Total 32.45+taxes
For me:
BBB $20 EPP/$35 data pack-$10 credit/9111fee/6.95 fee
52.45+taxes
Grand total: 91.72 with taxes.
Currently paying 68/mth with 2x samsung X426's with basic phone plans.
She wouldn't budge on anymore discounts as it would redflag my account to get audited.

[Keigotw]

what is the # for chinese speaking customer retentions

[kcorscadden]

what is the # for chinese speaking customer retentions

I don't think there is specific #. I think you just call retentions and ask for a Chinese translator. They'll put you on hold for a few mins while they find one and when they come back, you'll do a 3 way call.

[lookingforstufffff]

just recently called in and was offered
250 Weekday
Free After 6pm/Weekends
Unlimited Text
CID
Voicemail
R2R
$24 something after taxes and SAF
I've been waiting to see something like this, care to share where you got your credits and what your base plan is?

[Vickel]

just recently called in and was offered
250 Weekday
Free After 6pm/Weekends
Unlimited Text
CID
Voicemail
R2R
$24 something after taxes and SAF

Thats an awesome plan

[Genia11]

Does any one know what happens to a corporate contract should you no longer be employed by that company?

I have a Rogers wireless plan with an employer paid code. There is still 2 years left to the 3 year contract. Now, if I were to quit the company I am with, am I automatically released from the contract?

I'm the one paying for the monthly fees... not my company.

[p_dhaliwal]

just recently called in and was offered
250 Weekday
Free After 6pm/Weekends
Unlimited Text
CID
Voicemail
R2R
$24 something after taxes and SAF

are you saying your bill would come out to be $24 in the end. That's like $15 and some change before SAF,911 fees and taxes. From what I've read in earlier post, people are getting the same plan for anywhere from $25 (before saf,911 and taxes). How did you manage to get this plan? That's a steal. Props to you. The only thing missing for me in this plan is unlimited incoming and I would be willing to pay extra $5 for that. Anyhow please share how you got this plan.

From the previous post that I read it seems like the trend is that people are getting anywhere from $20-25 before SAF,911 and taxes, basic 200-250 weekday minutes, evenings and weekends unlimited, although it varies with each person when the evenings starts (some are getting 5pm some 6pm and some get it at 8pm) and they throw in about 3-4 other features to make you happy. Ofcourse CD and Voicemail a must for everyone. Besides that I have seen people getting: unlimited text message, 500mb data plans, R2R and/or some get unlimited incoming. And some lucky bitches get it all for under $35. I guess it all depends on what you are looking for in terms of you cell phone usage and what you rant about the most.

[p_dhaliwal]

just recently called in and was offered
250 Weekday
Free After 6pm/Weekends
Unlimited Text
CID
Voicemail
R2R
$24 something after taxes and SAF

Another thing.
I called yesterday and the guy was offering me basically the same plan less features at more price. This is the deal I was getting for $37 after taxes,SAF,911.
350 WEEKDAY
EVENINGS START AT 6PM
CID
Voicemail

And I begged but I was nice to have him add R2R but the m'f...er couldn't. And now I see this. Now comparing my plan to yours...ok I got more day time minutes for lets say unlimited text that you got but you still got one more featurethan me - r2r which i really wanted. ANNNNDD your plan is less expensive than mine *(about $13 cheaper). ITS NOT FAIR. i'm calling today again to rant and rave.

[man_alone]

just recently called in and was offered
250 Weekday
Free After 6pm/Weekends
Unlimited Text
CID
Voicemail
R2R
$24 something after taxes and SAF

add unlimited incoming and this will be a hot deal...

[captawesom3]

i tried getting unlimited incoming but the csr wouldn't budge, and um i was told it was 24 something after taxes, but im waiting for this bill, and i called in yesterday to check if the changes are there, and i do have all the stuff credited for me. so all i can do is wait for the bill.. :S

[samm]

i tried getting unlimited incoming but the csr wouldn't budge, and um i was told it was 24 something after taxes, but im waiting for this bill, and i called in yesterday to check if the changes are there, and i do have all the stuff credited for me. so all i can do is wait for the bill.. :S

i want this plan. i have something similar for $15+saf+911+tax. i have 5pm instead of 6pm, however i just need that voicemail!

amazing plan by the way!

[lookingforstufffff]

Does any one know what happens to a corporate contract should you no longer be employed by that company?

I have a Rogers wireless plan with an employer paid code. There is still 2 years left to the 3 year contract. Now, if I were to quit the company I am with, am I automatically released from the contract?

I'm the one paying for the monthly fees... not my company.

If you were released from your company or you left, etc. You would still have the remainder of the contract to use up and once your contract is over, you will not be able to renew your contract/plan.

[litecaster]

You think I'll have any luck with retentions even though I'm on another provider? And do you think it's worth calling retentions to see what they can offer or just call the normal rogers line?

Not looking for some things as crazy as some other people here but I'm wondering if retentions will even bothering giving a discount to new customers.

[cdwalkman]

i want this plan. i have something similar for $15+saf+911+tax. i have 5pm instead of 6pm, however i just need that voicemail!

amazing plan by the way!

Did you guys have to sign contracts to get these deals?

[Spinach]

You think I'll have any luck with retentions even though I'm on another provider? And do you think it's worth calling retentions to see what they can offer or just call the normal rogers line?

Not looking for some things as crazy as some other people here but I'm wondering if retentions will even bothering giving a discount to new customers.

I'm curious about the same thing. I've passed the line where prepaid is too expensive and I need to move to a plan with unlimited evenings/weekends.

I'm about to call Rogers and Sasktel to see if they'll woo me from Virgin or not. I'll report back if I get anything better than their posted plan. Damn I wish Bell were in Saskatchewan for personal plans...

[samm]

Did you guys have to sign contracts to get these deals?

yeah, i signed a 3 year and got the 16gb iphone for $399+tax. i used it for 7 months and sold it. i still made money on the iphone.

[Albertan]

So I have about 1.5-1 years left on my 3 yr contract and called in for a combo plan change and HUP.

I got the following:


350 daytime mins
Unlim Eve/Wkd after 6pm
Comm value Package (2,500 txts, VM, etc)
500MB Data Plan
Rogers2Rogers


Total, all in (taxes, SAF, 911) $50.45.


I also got the BB Curve 8900 for $224, which is the price on the website with a 3 year contract, and the guy didn't seem to be willing to budge on its price - That's my biggest 'problem' with this deal, the lack of a discount on the phone, but since i did my last HUP 1.5 years ago, I guess getting the 3 year rate is okay?

Let me know what I could do to make this better, if at all possible?

[syntex101]

So I have about 1.5-1 years left on my 3 yr contract and called in for a combo plan change and HUP.

I got the following:


350 daytime mins
Unlim Eve/Wkd after 6pm
Comm value Package (2,500 txts, VM, etc)
500MB Data Plan
Rogers2Rogers


Total, all in (taxes, SAF, 911) $50.45.


I also got the BB Curve 8900 for $224, which is the price on the website with a 3 year contract, and the guy didn't seem to be willing to budge on its price - That's my biggest 'problem' with this deal, the lack of a discount on the phone, but since i did my last HUP 1.5 years ago, I guess getting the 3 year rate is okay?

Let me know what I could do to make this better, if at all possible?

thats pretty amazing deal. How many times did you call in to get everything you wanted? What phone did you upgrade from? I just did a HUP to an iphone, so if I call back in 1.5 yr, and still want an iphone for selling purposes I doubt they will give it to me. What do you guys suggest to say at that point?

[SuperHotSexyGuy]

Hey guys,

I called retention twice and seemed to get an *okay* deal. It's not great but I didn't want to go over board especially with the auditing (I just got a 3G Iphone):

$45+ user access + taxes = $58.80

200 daytime
500 MB data
Unlimited Text
Caller ID
Voicemail
*Free evenings after 8pm/free weekends

the thing is about the evenings, I'm assuming that I'll get free evenings after 6pm and not 8pm. I'm a student and I think that on most rogers plans, giving them your student number allows you to have 6pm free evenings. She tried putting it in but she has to wait until the end of the billing period or something. Let's just say that it doesn't go through (which means I'll have to pay the $7), should I call her back to see if I can get the evenings at 6pm for free?

The problem is that I talked to the 2nd rep today (got her name), agreed to the term and already pick up my phone. Is it futile for me to call her again to see if I can get the free evenings after 6pm? Also, if I do call in, should I ask for her because she was very nice or should I just start fresh and tell the new person the situation?

called in today to clarify my deal. It's actually better than I had originally posted. It's not as good as some of yours 'cause I didn't ask for much but here it is:

$50 + tax (SAF included):
200 daytime
free evenings after 6pm, free weekends
Unlimited text
CID
VM
500MB data.

Basically what they did was they gave me the $45 data plan with Iphone and added CID credit, VM credit, added $7 - free after 6pm/weekends but gave me a $10 credit for that. I also got $50 off the Iphone and $35 credit for the activation fee. Keep in mind that I still had 15 months left on my old phone/plan so I think I probably had slightly less leverage.

All in all, I'd say that I'm pretty content. Is you guys think the plan is ok?

[1-anh]

called in today to clarify my deal. It's actually better than I had originally posted. It's not as good as some of yours 'cause I didn't ask for much but here it is:

$50 + tax (SAF included):
200 daytime
free evenings after 6pm, free weekends
CID
VM
500MB data.

Basically what they did was they gave me the $45 data plan with Iphone and added CID credit, VM credit, added $7 - free after 6pm/weekends but gave me a $10 credit for that. I also got $50 off the Iphone and $35 credit for the activation fee. Keep in mind that I still had 15 months left on my old phone/plan so I think I probably had slightly less leverage.

All in all, I'd say that I'm pretty content. Is you guys think the plan is ok?

a plan really depends on the person, i think if u were paying alot more or around the same amount ur paying now for less features, then i say ur new deal is a good one. i dont think u should compare your plan with other peoples because everyone has different needs and if the plan u were offered suits you and your content with what you will be paying then i think its a good deal. and fyi if u need some text messages the retention value pack is $10 and it has caller id,voicemail and 2500 text messages. if u ever need rogers to rogers thats only $5 and they can generally credit it since its feature specific. good luck.

[superdave]

called in today to clarify my deal. It's actually better than I had originally posted. It's not as good as some of yours 'cause I didn't ask for much but here it is:

$50 + tax (SAF included):
200 daytime
free evenings after 6pm, free weekends
Unlimited text
CID
VM
500MB data.

Basically what they did was they gave me the $45 data plan with Iphone and added CID credit, VM credit, added $7 - free after 6pm/weekends but gave me a $10 credit for that. I also got $50 off the Iphone and $35 credit for the activation fee. Keep in mind that I still had 15 months left on my old phone/plan so I think I probably had slightly less leverage.

All in all, I'd say that I'm pretty content. Is you guys think the plan is ok?

Obviously alot of what you get is definitely YMMV but I got the following by just calling

500 Anytime
100 CDN LD
VMAIL
CID
500 Mb Data
Unlimited Text
E&W/E free after 6pm
$45 + SAF+Taxes.

Actually the extra 250 min free was just a throw in when I first called to inquire about a data plan. They added that before I even looked at the 500Mb Data. They were also willing to throw in the iphone 8Gb for $224 but I'm waiting for the new version

[SuperHotSexyGuy]

a plan really depends on the person, i think if u were paying alot more or around the same amount ur paying now for less features, then i say ur new deal is a good one. i dont think u should compare your plan with other peoples because everyone has different needs and if the plan u were offered suits you and your content with what you will be paying then i think its a good deal. and fyi if u need some text messages the retention value pack is $10 and it has caller id,voicemail and 2500 text messages. if u ever need rogers to rogers thats only $5 and they can generally credit it since its feature specific. good luck.

hi,

I actually have unlimited text as well. I forgot to add that in the first time around. I guess my plan is pretty decent especially if you thought that it was OK without the text.

Thanks for all the replies.

[lookingforstufffff]

250 daytime
6pm-7am unlimited
Call display, VM - free
500 text + 50 picture texts - free
System access - free

$25
-$5 (credit)
+.50 (911 access)

= $20.50 + tax.

I digged this up and wanted to know if the credits were fine and a plan like this would not get audited.

[GSC]

I don't think there is specific #. I think you just call retentions and ask for a Chinese translator. They'll put you on hold for a few mins while they find one and when they come back, you'll do a 3 way call.

There you go.

1800 828 9828... tried the cancellation one... I meant Eng one is more helpful in terms of RFD plan

[p_dhaliwal]

I don't believe you footballer_21. I don't think they will give away all that for just under $30.

[Xoboy]

They were also willing to throw in the iphone 8Gb for $224 but I'm waiting for the new version

Any one know what kind of features the new version of the iphone will have that existing ones don't and also when Rogers will get them?

[ece11]

350 daytime minutes
Free Network Calling
500 Txt messages
unlimited after 6
CD/CW/CF
VM



29$ (after +SAF, +tax, - Rogers Bundle Discount)


They said they will give me 500 MB for 10$ more worth it?

[Aznsilvrboy]

350 daytime minutes
Free Network Calling
500 Txt messages
unlimited after 6
CD/CW/CF
VM



29$ (after +SAF, +tax, - Rogers Bundle Discount)


They said they will give me 500 MB for 10$ more worth it?

I think that's a great deal (with or without data).

Btw, how do you guys get access to retentions these days? does *611 -> say "cancel" still work?

EDIT: After trying, I dont think the above method works anymore, so how do you guys do it?

Also I asked for unlimited network calling to be added to my plan (standard $25 retention plan: 250 mins, unlimited evening/weekends from 6pm), but she said she cant because my plan isn't compatible with it and is only compatible with R2R (which i already have). Is she bsing me or what?

[lookingforstufffff]

I don't believe you footballer_21. I don't think they will give away all that for just under $30.

I believe him but whether or not he gets audited is another thing.


Btw, how do you guys get access to retentions these days? does *611 -> say "cancel" still work?
Ask to speak to Customer Relations when you call in (this is what I've been doing ever since my first call), it generally makes sense to as you don't want people who don't know what they're doing touching your retention plan.

Call CSR -> Tell the machine "Billing Questions" -> Tell CSR: I'm unhappy with my bill and was told to speak to customer relations. (That's how I did it the first time, YMMV), I don't like the cancelling approach as you really look like an idiot when people call your bluff but with that said I called in during the early-middle part of my contract hence I didn't have as much leverage. Good luck.

[Aznsilvrboy]

I believe him but whether or not he gets audited is another thing.


Ask to speak to Customer Relations when you call in (this is what I've been doing ever since my first call), it generally makes sense to as you don't want people who don't know what they're doing touching your retention plan.

Call CSR -> Tell the machine "Billing Questions" -> Tell CSR: I'm unhappy with my bill and was told to speak to customer relations. (That's how I did it the first time, YMMV), I don't like the cancelling approach as you really look like an idiot when people call your bluff but with that said I called in during the early-middle part of my contract hence I didn't have as much leverage. Good luck.

Before, you only need to say "cancel" to the automated response system and it'll automatically transfer to customer relations.

[mynameizandy]

My preferred method of talking to a human s fast as possible it to use every single swear word in my vocabulary. I got a rep 13 seconds after dialing.

[forumuser]

Anyone getting deals as a new customer? iPhone?

[Frugal_in_Halifax]

350 daytime minutes
Free Network Calling
500 Txt messages
unlimited after 6
CD/CW/CF
VM



29$ (after +SAF, +tax, - Rogers Bundle Discount)


They said they will give me 500 MB for 10$ more worth it?


$10 Extra for 500 MB? I just called retentions yesterday and asked about adding this... they said the lowest price for me was $25 to add 500 MB! I've been off contract for several years and a Rogers customer for 5+ years. This was my 3rd call to retentions this week, and the customer relations rep had a real attitude... two other rep's I have spoken with earlier in the week were very helpful. Hopefully forth times a charm!

[p_dhaliwal]

I was told by one of the rep. in customer relations that each time you call rogers or customer relations, you get directed to 1 of the 11 call centers across Canada. Thought I let everyone know.

Today I just went right to it. I dailed *611 and asked for billing questions, got a rep, before she proceeded with the mumbo jumbo about identifying myself, I just asked her to transfer me to customer relations and that was that!

And how are you guys getting these plans for under $30. I've been a customer for over 7 years and I have 3 cell phone lines each costing me at least $53 per month. I also have atleast 20 months left in the contract. Most of the lines expire in 2011. So considering this the guy that I spoke with today wasn't offering anything much other than what was on rogers's website. How do you guys do it? Could it be that you are in a better situation than me? And could someone shed some light if you have to re-negotiate your contract for another 3 years when they offer you a nice deal!

[yao416]

Hey guys, what do you think about my current plan? It's almost 1 year into 3 year contract and I want to do a HUP in June.

Current Plan

250min/ unlimited eve/wknds($2.50) - $25
Text Msg - $6
VM - $1.60
911 - $.50
SAT - $6.95

total - $37.01 (tax incl)

So when I call them in June, what kind of plan should I expect?
Planning on getting BBB + Data plan

[Frugal_in_Halifax]

Before, you only need to say "cancel" to the automated response system and it'll automatically transfer to customer relations.

As I have now lost my phone, calling 611 is not an option!!!

I searched back thru the thread and called 1-888-936-7283, and presto - I got retentions right away without going thru a csr.

PS. If anyone finds a Motorola Razr on an Air Canada flight.. pls PM me :)

[lookingforstufffff]

And how are you guys getting these plans for under $30. I've been a customer for over 7 years and I have 3 cell phone lines each costing me at least $53 per month. I also have atleast 20 months left in the contract. Most of the lines expire in 2011. So considering this the guy that I spoke with today wasn't offering anything much other than what was on rogers's website. How do you guys do it? Could it be that you are in a better situation than me? And could someone shed some light if you have to re-negotiate your contract for another 3 years when they offer you a nice deal!

250 daytime minutes
Unlimited E/W @ 8 (or 9) -- I forget
CD/CW/CF/VM

This is your generic base $20-25 plan (aka the "below 30" a month after all fees"), you got roughly 20-25 bucks of credits to spend meaning you can start adding features so you can get them credit and these include but are not limited to:

Unlimited incoming
Value pack (2500 txt, etc)
Network calling
And so on.

Hope it helps, I am very vague I know but I do not know the pricing off the top of my head.

[Hahutzy]

Well I'll be calling retention tomorrow, and I'm wondering a few things:

1) Do you call and just ask for better plans?
Or do you call and act like you're going to switch phone companies to force them to offer plans?

2) When you call retention, do you get to select a phone to go with your plan?

3) What's considered a "good offer"?

[Mayoo]

Was with Rogers Wireless for 2 years and Rogers Cable for 10years ...

Renewed My Contract for another 3year contract and got the below

- 250 Daytime minutes
- Unlimited Weekdays eve starting 6PM / Weekend
- Rogers to Rogers
- 30 txt message pack unlimited recieve
- 100 Cdn Long Distance
- Call Display / Call waiting / Voicemail / Call forwarding

$20 + SAF + 911 + tax = $31 !!!

will post my bill in one month .

thank u retention rep !!!

[Keigotw]

I had

250 min weekdays $20.00
unlimited weeknight / weekend starting @ 6pm
Rogers 2 rogers
100 Min Long distance
Call ID
Voice Mail + text message $7
+ 911 - $.50
SAT - $6.95
= $34.45

just renew with same thing but now
added unlimited incoming
for same price

[Shawns13]

I've been reading this thread for a while but couldn't post as I couldn't remember my login >:( Very helpful thread. Anyways, this is the plan I've had for about 6-months of a 3-year deal:

- 250 Daytime minutes
- 100 Bonus Daytime minutes
- Unlimited Weekdays starting 6PM / Weekend
- Unlimited Incoming
- Rogers to Rogers
- 2500 Text messages / Unlimited receive
- 1000 (thousand) Cdn Long Distance
- Call Display / Enhanced Voicemail

Total (including GST+QST + SAF + 911) = $36.XX

[a in yul]

I've been reading this thread for a while but couldn't post as I couldn't remember my login >:( Very helpful thread. Anyways, this is the plan I've had for about 6-months of a 3-year deal:

- 250 Daytime minutes
- 100 Bonus Daytime minutes
- Unlimited Weekdays starting 6PM / Weekend
- Unlimited Incoming
- Rogers to Rogers
- 2500 Text messages / Unlimited receive
- 1000 (thousand) Cdn Long Distance
- Call Display / Enhanced Voicemail

Total (including GST+QST + SAF + 911) = $36.XX

very good plan!!:D

[Slappy]

Because Rogers makes you get a data plan with any BB phone does that also count for the Nokia E71?

[man_alone]

I've been reading this thread for a while but couldn't post as I couldn't remember my login >:( Very helpful thread. Anyways, this is the plan I've had for about 6-months of a 3-year deal:

- 250 Daytime minutes
- 100 Bonus Daytime minutes
- Unlimited Weekdays starting 6PM / Weekend
- Unlimited Incoming
- Rogers to Rogers
- 2500 Text messages / Unlimited receive
- 1000 (thousand) Cdn Long Distance
- Call Display / Enhanced Voicemail

Total (including GST+QST + SAF + 911) = $36.XX

this is really crazy plan, I am having my doubts if it is even possible to get something like that, only thing that is missing is data, other than that it is excellent plan. Does someone else has similar plan? Just to confirm.

[lookingforstufffff]

Because Rogers makes you get a data plan with any BB phone does that also count for the Nokia E71?

Nokia E71 isn't a BB phone, same goes for iPhone. :p

this is really crazy plan, I am having my doubts if it is even possible to get something like that, only thing that is missing is data, other than that it is excellent plan. Does someone else has similar plan? Just to confirm.

You want to confirm a plan someone has? :o

[Vickel]

this is really crazy plan, I am having my doubts if it is even possible to get something like that, only thing that is missing is data, other than that it is excellent plan. Does someone else has similar plan? Just to confirm.

its possible to get something like that

[Aznsilvrboy]

this is really crazy plan, I am having my doubts if it is even possible to get something like that, only thing that is missing is data, other than that it is excellent plan. Does someone else has similar plan? Just to confirm.

I have a very similar plan:

- 250 Daytime minutes
- 50 Bonus Daytime minutes
- Unlimited Weekdays starting 6PM / Weekend
- Rogers to Rogers
- 2500 Text messages / Unlimited receive
- 1000 (thousand) Cdn Long Distance
- Call Display / Enhanced Voicemail

$31.02 after SAF and tax.

[doushite]

Because Rogers makes you get a data plan with any BB phone does that also count for the Nokia E71?

i like the nokia E71 too, but i was told that you have to be on a data plan :o

[Hahutzy]

I have a very similar plan:

- 250 Daytime minutes
- 50 Bonus Daytime minutes
- Unlimited Weekdays starting 6PM / Weekend
- Rogers to Rogers
- 2500 Text messages / Unlimited receive
- 1000 (thousand) Cdn Long Distance
- Call Display / Enhanced Voicemail

$31.02 after SAF and tax.

That's a sick plan... How'd you carry out your conversation when you called retention? Do you just tell them what plan you want? Or do you try to bluff them out and say "if you don't give me a better plan, I may have to switch companies"?

[Aznsilvrboy]

I think that's a great deal (with or without data).

Also I asked for unlimited network calling to be added to my plan (standard $25 retention plan: 250 mins, unlimited evening/weekends from 6pm), but she said she can't because my plan isn't compatible with it and is only compatible with R2R (which i already have). Is she bsing me or what?

Anyone?

[Aznsilvrboy]

That's a sick plan... How'd you carry out your conversation when you called retention? Do you just tell them what plan you want? Or do you try to bluff them out and say "if you don't give me a better plan, I may have to switch companies"?

In the beginning I said other companies are offering me better deal, then made up the deals for them to match. Later I just made up random stories about how i need so and so feature, and that I can't afford to pay more and asked if they can give me for free.

[Haris]

Anyone?

Nah shes rite it's next to impossible to get rogers reps to put that on for you with that plan.. My plan is very similar to yours except i don't have 100 extra daytime and i get 5pm evenings instead, and i pay about $33 all in. on top of that i got them to add the 6GB plan for $15 if i signed 3 year. so i pay $50 all in for all that which i am very pleased with.. but o answer your question.. if you want network calling you will have to change your plan all together and it's not worth it. funny thing is. if u were with FIDO it's a $10 add-on feature option...

[Aznsilvrboy]

That's a sick plan... How'd you carry out your conversation when you called retention? Do you just tell them what plan you want? Or do you try to bluff them out and say "if you don't give me a better plan, I may have to switch companies"?

Nah shes rite it's next to impossible to get rogers reps to put that on for you with that plan.. My plan is very similar to yours except i don't have 100 extra daytime and i get 5pm evenings instead, and i pay about $33 all in. on top of that i got them to add the 6GB plan for $15 if i signed 3 year. so i pay $50 all in for all that which i am very pleased with.. but o answer your question.. if you want network calling you will have to change your plan all together and it's not worth it. funny thing is. if u were with FIDO it's a $10 add-on feature option...

Well the excuse she gave was that it's technically impossible to do it. Whether they're willing to do it is another story. I just want to know if my base plan is technically compatible with the network calling feature.

[yao416]

Hey guys, what do you think about my current plan? It's almost 1 year into 3 year contract and I want to do a HUP in June.

Current Plan

250min/ unlimited eve/wknds($2.50) - $25
Text Msg - $6
VM - $1.60
911 - $.50
SAT - $6.95

total - $37.01 (tax incl)

So when I call them in June, what kind of plan should I expect?
Planning on getting BBB + Data plan


anyone?

[lookingforstufffff]

anyone?

Well, not to be mean or anything but what do YOU want? Take a look in this topic and find all the plans you need ranging from $10 - 500!

If you need help regarding whether or not "this plan is possible" you should list what you had in mind.

[Aznsilvrboy]

anyone?

You could have already gotten a way better plan than that with more haggling over the past year.

[man_alone]

You want to confirm a plan someone has? :o

That plan sounds to me as "too good to be true", so I decided to ask if anyone else has gotten something similar after calling retentions.

[man_alone]

I have a very similar plan:

- 250 Daytime minutes
- 50 Bonus Daytime minutes
- Unlimited Weekdays starting 6PM / Weekend
- Rogers to Rogers
- 2500 Text messages / Unlimited receive
- 1000 (thousand) Cdn Long Distance
- Call Display / Enhanced Voicemail

$31.02 after SAF and tax.

Thanks for the response, only things you are missing are "Unlimited incoming" - feature that I believe should be by default free since inception of cell phones, and another 50 bonus minutes. Difference for those is $5, but Unl. Inc. usually cost around $10 unless some credits are applied to make it cheaper.

[jay964]

called yesterday and threatened to leave... rep was very nice

she offered me a black berry pearl for 25 bucks and this deal

250 min
unlim even and weekend at 6pm
caller id, voicemail, 3way
100 min long distance
no data plan needed for the bb

32 dollars taxes in...

should i take it?

[lookingforstufffff]

That plan sounds to me as "too good to be true", so I decided to ask if anyone else has gotten something similar after calling retentions.

Your credits cannot exceed your base plan, as long as you know what you are doing (a bit of calculations yourself) and know what you're talking about you may or may not get something even better.

[DLFB]

Sorry, I dont wanna go through the whole thread...but can new subscribers get these deals?

I'm on Fido prepaid right now. I'm looking to get this deal from Fido:

100 minutes ($25)
Unlimited text
Evenings/Weekends free (evenings 7pm to 8 am, wkends Friday 7pm - Monday 8am)
Call display ($6)
International Text (250 - $10)

inc. my bundle disc. from Rogers (15%), it's $40-41 taxes in

the 100 minutes I'm not too concerned off. I don't talk much during the day. The important part here is the international text, I need that much.

[shopper-X]

Sorry, I dont wanna go through the whole thread...but can new subscribers get these deals?

I'm on Fido prepaid right now. I'm looking to get this deal from Fido:

100 minutes ($25)
Unlimited text
Evenings/Weekends free (evenings 7pm to 8 am, wkends Friday 7pm - Monday 8am)
Call display ($6)
International Text (250 - $10)

inc. my bundle disc. from Rogers (15%), it's $40-41 taxes in

the 100 minutes I'm not too concerned off. I don't talk much during the day. The important part here is the international text, I need that much.

If you have or can use a Rogers Wireless account as a door opener and you get a nice rep, then yes you can sign new. I have opened 4 new accounts using mine to get to Customer Retentions.

[tomtomtom]

Sorry, I dont wanna go through the whole thread...but can new subscribers get these deals?

I'm on Fido prepaid right now. I'm looking to get this deal from Fido:

100 minutes ($25)
Unlimited text
Evenings/Weekends free (evenings 7pm to 8 am, wkends Friday 7pm - Monday 8am)
Call display ($6)
International Text (250 - $10)

inc. my bundle disc. from Rogers (15%), it's $40-41 taxes in

the 100 minutes I'm not too concerned off. I don't talk much during the day. The important part here is the international text, I need that much.

Do you really need that 250 Int'l txt?
If you can, you should bargain to get free call display.

[p_dhaliwal]

Mayoo, ecell, keigotw, shawns13. First of all, thanks for your post. Congratulations, you all lucked out wonderful deals.

Couple things though! Before you get everbody's hopes up, please also inform us:
- Did you also sign for hardware upgrade? From what I've read it seems like people getting plans like yours are only getting them because they are upgrading their phone to something fancy and/or paying extra $100 or something to buy a data plan with the blackberry?
- Also, before you got the plan, was your monthly bill higher or lower than the plan you got? *(its obvious that rogers rep would not want you to downgrade)
- It would be helpful to find out how long you have been with rogers?
- And how far were you in your contract when you renewed for 3 years?
- Lastly, when (month/year) did you sign up for this plan? *(it would be nice to know if Rogers was offering this plan 2 months ago and not now).

Then we can compare apples to apples and not oranges to apples. That's my 2 cents.

[grinspy]

called yesterday and threatened to leave... rep was very nice

she offered me a black berry pearl for 25 bucks and this deal

250 min
unlim even and weekend at 6pm
caller id, voicemail, 3way
100 min long distance
no data plan needed for the bb

32 dollars taxes in...

should i take it?


What do you mean "no data plan needed for the bb"?

Yuval

[Evil Baby]

What do you mean "no data plan needed for the bb"?

Yuval

usually data phones are only heavily discounted if the person gets a data plan on top of a the voice plan, that way Rogers ARPU goes up.

[grinspy]

usually data phones are only heavily discounted if the person gets a data plan on top of a the voice plan, that way Rogers ARPU goes up.


Ok, so you get the BB, but you can't connect to the network to get email or anything like that? I think that's where I got confused -- thought that you could still do the data transfers for email/etc.

[shopper-X]

Ok, so you get the BB, but you can't connect to the network to get email or anything like that? I think that's where I got confused -- thought that you could still do the data transfers for email/etc.

I picked up a BB 8220 (Flip) for my wife b/c she wanted to text more. No data plan add so no connection to BIS or BES servers and no need to block Data. She can still surf which defaults to WiFi (changed Browser to Hotspot Browser in settings).

[cmw1]

Hi, does anyone have the latest rogers customer retention direct line number? That would be a lot of help, thanks in advance!

[XxXSnake23XxX]

Hi, does anyone have the latest rogers customer retention direct line number? That would be a lot of help, thanks in advance!

1. Dial *611, say "Cancel my Phone" (not retentions department...yet)
2. Say "Hi, I'd like to speak with retentions please. I actually spoke with them earlier today and I have some more questions about my account
3. Get transferred, then explain my situation, what I want, etc
4. Be patient and see what they can do
5. If not, simply thank and say you'll call back. (Repeat 1-5 until satisfied)


dont call direct, it will effect your results

I have a question, I want to HUP to the dream or magic, would it be suspicious to call on the day of the release and want to "cancel my phone" and instead ask for the dream or magic?

did anyone call retentions the day the iphone came out and instead of canceling HUP to the iphone?

[lookingforstufffff]

- Did you also sign for hardware upgrade? From what I've read it seems like people getting plans like yours are only getting them because they are upgrading their phone to something fancy and/or paying extra $100 or something to buy a data plan with the blackberry?


You don't need to sign for a HuP if you don't want to but if you are going to renew for another few years (because of the plan) you may as well take the opportunity to get the HuP if you can rather then extend your contract after a year or two.


- Also, before you got the plan, was your monthly bill higher or lower than the plan you got? *(its obvious that rogers rep would not want you to downgrade)

You are getting more for less, a valid reason to talk to relations is: "not happy with pricing, too expensive for my liking" hence there will be credits added or more given for less (or nothing at all) which will generally bring the monthly bill lower if not the same.


- It would be helpful to find out how long you have been with rogers?

It's always a plus but this is where I can't help you, there is something regarding tiers and HuP so the longer you've been with Rogers the better your HuP pricing will be I believe (don't quote me on this).


- And how far were you in your contract when you renewed for 3 years?

I changed up a plan through retentions after my sister foolishly renewed her contract for 3 years when she did her HuP -- a month after her HuP signing.


- Lastly, when (month/year) did you sign up for this plan? *(it would be nice to know if Rogers was offering this plan 2 months ago and not now).

Plans generally get better the later you sign, things get cheaper to managed on their side so they can offer more for less, if you look at the earlier post in this topic more or less had your typical retention plan for +$35 and much less features but they were all happy with it cause that's all they could get back then. Hardware pricing is another thing though and the BB pricing is one example (president's letter, HuPing every 2 years instead of 1 with smartphones, etc).

[p_dhaliwal]

OH MY GOSH!

I just called and I got *(hold your breath) $122.02 knocked off my prior bill. I was overbilled for going over my minutes which I didn't know I was going over when I did. Capice. I explained my situation to the rep and surprize they sympathized. and I was telling the truth.

And I got $28/month knocked off my monthly bill.

YYYYYYEEEEEHHHHEEWW!

Guys one more thing. The rep I spoke with she mentioned that the longer you have been with Rogers, the system automatically generates # of credits on your profile. The rep said that she is able to give these credits to me b/c I've been with rogers for so long *(since 2002) and the fact that they appreciate that I've been handing my money to them for so long without a fuss. **(nice of me huh!)

I started my call saying I've been having hard time paying my bills as one of us has lost their job and is there anything that she can suggest. and on it went. I didn't threaten to leave or anything. Didn't say a thing about competitors *(I did try that with my first two calls and it didn't take me anywhere). From my experience, the more sob stories you have the better or maybe I'm just good at moping instead of creating competition. And atleast try to sound real in your story.

Here's the summary:
Before I called in:
Family plan - sharing 3 lines - total shared minutes 300 - costing me $20 each
evenings and weekends starting at 9pm
added my 5 for additional 2 lines - $10 each
value pack for 2 lines - $11 each *(CD, ND, VM, who called)
and this came to whopping ....$122.05 after saf and 911

Now I have:
350 minutes for two lines to share
350 bonus minutes for two lines to share for the length of the contract
additional 250 bonus minutes for my line - b/c i'm special to her
evening and weekends free after 6pm
call display, voicemail, 2500 text messages, name display
one line has 100 long distance minutes
rogers network calling
all this came to $94.35 after saf and 911 *(this for 3 lines so basically 31.45 per line)

so I guess It all depends on what you are looking for and what you are paying now on your bills. Because she looked at my bills and started suggesting things that will works better for me.

[Vickel]

called yesterday and threatened to leave... rep was very nice

she offered me a black berry pearl for 25 bucks and this deal

250 min
unlim even and weekend at 6pm
caller id, voicemail, 3way
100 min long distance
no data plan needed for the bb

32 dollars taxes in...

should i take it?

instead of seperate credits for CID and VM try to get them to add the value pack with CID VM and 2500 text for $10 and get a $10 credit and try for either unlimited incoming or r2r with a credit

[Aznsilvrboy]

Does retentions have a feature specific (not generic MSF credit) credit for unlimited network calling?

[mattt33]

Does retentions have a feature specific (not generic MSF credit) credit for unlimited network calling?

I'm pretty sure they don't.

[Hahutzy]

Thanks guys! I just called them a second time and finally got a decent plan:

350 daytime minutes
Free Rogers to Rogers
Unlimited Txt messages
Unlimited after 6 / weekend
CD/CW/conference call
$25 (before Rogers bundle discount, SAF, 911 and tax)
$32.44 total

[jay_bionic]

This is what I got:
500 daytime minutes
Unltd Incoming
Evenings after 8/weekends
R2R
100 Long Distance Minutes
Caller ID

All for $25 (including taxes and system access fee)

[Vickel]

Thanks guys! I just called them a second time and finally got a decent plan:

350 daytime minutes
Free Rogers to Rogers
Unlimited Txt messages
Unlimited after 6 / weekend
CD/CW/conference call
$25 (before Rogers bundle discount, SAF, 911 and tax)
$32.44 total

try to get 100ld minutes and you're set

This is what I got:
500 daytime minutes
Unltd Incoming
Evenings after 8/weekends
R2R
100 Long Distance Minutes
Caller ID

All for $25 (including taxes and system access fee)

That is an amazing plan $25 taxes in

[XxXSnake23XxX]

This is what I got:
500 daytime minutes
Unltd Incoming
Evenings after 8/weekends
R2R
100 Long Distance Minutes
Caller ID

All for $25 (including taxes and system access fee)

who are you screwing there at rogers?

[ahsalloum]

OH MY GOSH!

I just called and I got *(hold your breath) $122.02 knocked off my prior bill. I was overbilled for going over my minutes which I didn't know I was going over when I did. Capice. I explained my situation to the rep and surprize they sympathized. and I was telling the truth.

And I got $28/month knocked off my monthly bill.

YYYYYYEEEEEHHHHEEWW!

Guys one more thing. The rep I spoke with she mentioned that the longer you have been with Rogers, the system automatically generates # of credits on your profile. The rep said that she is able to give these credits to me b/c I've been with rogers for so long *(since 2002) and the fact that they appreciate that I've been trying paying giving my money to them for so long.

I started my call saying I've been having hard time paying my bills as one of us has lost their job and is there anything that she can suggest. and on it went. I didn't threaten to leave or anything. Didn't say a thing about competitors *(I did try that with my first two calls and it didn't take me anywhere). From my experience, the more sob stories you have the better or maybe I'm just good at moping instead of creating competition. And atleast try to sound real in your story.

Here's the summary:
Before I called in:
Family plan - sharing 3 lines - total shared minutes 300 - costing me $20 each
evenings and weekends starting at 9pm
added my 5 for additional 2 lines - $10 each
value pack for 2 lines - $11 each *(CD, ND, VM, who called)
and this came to whopping ....$122.05 after saf and 911

Now I have:
350 minutes for two lines to share
350 bonus minutes for two lines to share for the length of the contract
additional 250 bonus minutes for my line - b/c i'm special to her
evening and weekends free after 6pm
call display, voicemail, 2500 text messages, name display
one line has 100 long distance minutes
rogers network calling
all this came to $94.35 after saf and 911 *(this for 3 lines so basically 31.45 per line)

so I guess It all depends on what you are looking for and what you are paying now on your bills. Because she looked at my bills and started suggesting things that will works better for me.

Congrats, man. That looks like a very decent plan! :)

[lookingforstufffff]

This is what I got:
500 daytime minutes
Unltd Incoming
Evenings after 8/weekends
R2R
100 Long Distance Minutes
Caller ID

All for $25 (including taxes and system access fee)

500 DT + all those other features... for $25 TOTAL...

As they say on the internet... PICS OR GTFO.

[Frugal_in_Halifax]

Hi, does anyone have the latest rogers customer retention direct line number? That would be a lot of help, thanks in advance!

Wow... All you had to do was to search back TWO PAGES in this thread.>:( I posted that I called this number and got thru to retentions without speaking to a csr!

1-888-936-7283

Please... In the future, use the search thread feature... This info is very easy to find.

[miissrea]

Hey guys! I just thought I would share the plan I got via retentions yesterday! I wasn't planning on cancelling my contract right now, I simply called them to find out what my ECF would be and how much notice they needed of my cancellation, just for my own future reference. Anyways, the rep gave me all the following:

- 250 daytime minutes
- unlimited evening and weekends starting at 6
- unlimited incoming calls
- unlimited text/picture/IM/video messaging
- caller ID
- voicemail
- WhoCalled
- Mobile Backup
- 500MB of data (web browsing, email, blackberry messenger)
all for $50 a month plus SAF, 911, and tax...

Additionally -- I got my LG Shine less than a year ago so I am not even eligible for the 1 year upgrade yet. However, they are giving me a Blackberry Curve 8320 for $150 (the same price as new customers).

I am assuming they offered me all of this because I have been with them for the last 6-7 years and my track record with them is in very good standing! Pretty good considering I wasn't even calling to haggle them for a better plan!

What do you guys think? Good deal?

[man_alone]

500 dt + all those other features... For $25 total...

As they say on the internet... Pics or gtfo.

+1

[kjt]

I picked up a BB 8220 (Flip) for my wife b/c she wanted to text more. No data plan add so no connection to BIS or BES servers and no need to block Data. She can still surf which defaults to WiFi (changed Browser to Hotspot Browser in settings).


If it is true that your wife is not going to use data, I would get it blocked from Rogers. When I first got my BBB last Dec, I didnt get a data plan and used what I thought was wifi.

When my bill came, I had racked up 400 dollars of data charges because sometimes the wifi cuts in and out. I was lucky to get the charges reversed, but it was a hassle explaining and escalating (I've since got a data plan, so I'm covered now).

You can still use the wifi and all it's capabilities when you block the data.

[bubble.tea]

....The rep I spoke with she mentioned that the longer you have been with Rogers, the system automatically generates # of credits on your profile. The rep said that she is able to give these credits to me b/c I've been with rogers for so long *(since 2002) and the fact that they appreciate that I've been trying paying giving my money to them for so long.
This is BS. Any line-3months in-can get everything you got (and more in fact). Procedurally it SHOULD be an account that's been active for several years and is truly about to cancel., not just a charity case-though for years now Rogers has left themselves WIDE-OPEN to people treating it as just that...CONGRATS!!! so GET IN WHILE YOU CAN!@!! :D. The only time tenure or revenue has any bearing is for hup prices. Getting various things freebied are available for all accounts. Don't let anybody tell you otherwise.

...I started my call saying I've been having hard time paying my bills as one of us has lost their job...
I'm sorry to hear of your financial difficulty, don't forget to apply for EI IMMEDIATELY. Benefits take a bit to kick in. I hope you weren't lying. Though (lol), your several statements make it seem like you were.,

more sob stories you have the better ...And atleast try to sound real
tsk tsk

[shopper-X]

If it is true that your wife is not going to use data, I would get it blocked from Rogers. When I first got my BBB last Dec, I didnt get a data plan and used what I thought was wifi.

When my bill came, I had racked up 400 dollars of data charges because sometimes the wifi cuts in and out. I was lucky to get the charges reversed, but it was a hassle explaining and escalating (I've since got a data plan, so I'm covered now).

You can still use the wifi and all it's capabilities when you block the data.

I called BB Tech Support to block all Internet and they said that since there is no BIS or BES plan she has no access to the RIM servers and therefore no data access on the phone except WiFi. I took down his name and the Interaction ID for the call. I will find out if there are any changes on the upcoming e-bill which should arrive next week.

I even tried switching to Internet Browser and we had no accesss.

[tomcutt]

I was given this last fall thru retentions , I merely asked for some extra daytime minutes (3 year term)

free raz 2

250 dt min
cd/cf/cw/ca
incoming
r to r
eve and we from 8pm

$18.26 all in down from $50ish all in

[amIE]

I called in yesterday directly to the rententions dept to see if Rogers would be willing to offer me anything.

I currently have:
$45 Smartphone Voice and Data plan
- 200 daytime
- Unlimited EW after 9pm
- Unlimited incoming
- 500MB
$12 value pack (125 txt msg, VM, CID, WhoCalled, etc)
= $57 + SAF + 911 + taxes
= ~$73

My 3 months unlimited data and unlimited local calls is ending today because it was just a promo for new customers. I switched from Fido to Rogers 3 months ago. Quite to my disappointment. Fido appears to offer much cheaper plans. I'm feeling quite regretful that I made the switch ESPECIALLY cuz I had to pay an early cancellation fee, and the $35 activation fee for Rogers, and my monthly bill has almost doubled! Not to mention Fido in addition has PER SEC billing, evenings from 7pm instead of, mornings from 8am instead of 7am! I miss FIDO :(

I tried talking to a rententions rep and he said he can't give me anything since I've only been with them for 3 months. The only thing that came out of my wasted half hr was that I managed to get earlier evenings (6pm) for free b/c I told him I'm a student..

I want to cut the cost of my monthly bill but is it true I can only wait until I build up more time with them? The rep also told me they no longer have unlimited incoming plans cuz they killed them in Feb..

The few things I really want to have/keep are 1) unlimited incoming 2) early evenings 3) at least 200 daytime 4) data 5) text, CID, VM. Turns out I only use about 30MB of data a month but I can't drop to a cheaper data plan cuz that means dropping from 500mb to 2mb.

Anyone has advice?

Thanks!

[1-anh]

I called in yesterday directly to the rententions dept to see if Rogers would be willing to offer me anything.

I currently have:
$45 Smartphone Voice and Data plan
- 200 daytime
- Unlimited EW after 9pm
- Unlimited incoming
- 500MB
$12 value pack (125 txt msg, VM, CID, WhoCalled, etc)
= $57 + SAF + 911 + taxes
= ~$73

My 3 months unlimited data and unlimited local calls is ending today because it was just a promo for new customers. I switched from Fido to Rogers 3 months ago. Quite to my disappointment. Fido appears to offer much cheaper plans. I'm feeling quite regretful that I made the switch ESPECIALLY cuz I had to pay an early cancellation fee, and the $35 activation fee for Rogers, and my monthly bill has almost doubled! Not to mention Fido in addition has PER SEC billing, evenings from 7pm instead of, mornings from 8am instead of 7am! I miss FIDO :(

I tried talking to a rententions rep and he said he can't give me anything since I've only been with them for 3 months. The only thing that came out of my wasted half hr was that I managed to get earlier evenings (6pm) for free b/c I told him I'm a student..

I want to cut the cost of my monthly bill but is it true I can only wait until I build up more time with them? The rep also told me they no longer have unlimited incoming plans cuz they killed them in Feb..

The few things I really want to have/keep are 1) unlimited incoming 2) early evenings 3) at least 200 daytime 4) data 5) text, CID, VM. Turns out I only use about 30MB of data a month but I can't drop to a cheaper data plan cuz that means dropping from 500mb to 2mb.

Anyone has advice?

Thanks!

my advice is to keep trying, if a rep doesnt offer u anything good just thank them and try again another time. i dont know about the 3 month thing but for me i negotiated my retention deal after about 8 months with them, and it took a few calls afterwards to work out extra features i wanted, you might not get everything u want in one call but that doesnt mean u wont eventually get it. a few suggestions for your plan if u want to save money is there is a retention value pack for $10 that includes 2500 text, cid, vm which is cheaper and has more text than ur current vp. they can also apply credits to ur base plan to lower the cost of ur bill. just be persistent and good luck.

[shopper-X]

I called in yesterday directly to the rententions dept to see if Rogers would be willing to offer me anything.

I currently have:
$45 Smartphone Voice and Data plan
- 200 daytime
- Unlimited EW after 9pm
- Unlimited incoming
- 500MB
$12 value pack (125 txt msg, VM, CID, WhoCalled, etc)
= $57 + SAF + 911 + taxes
= ~$73

My 3 months unlimited data and unlimited local calls is ending today because it was just a promo for new customers. I switched from Fido to Rogers 3 months ago. Quite to my disappointment. Fido appears to offer much cheaper plans. I'm feeling quite regretful that I made the switch ESPECIALLY cuz I had to pay an early cancellation fee, and the $35 activation fee for Rogers, and my monthly bill has almost doubled! Not to mention Fido in addition has PER SEC billing, evenings from 7pm instead of, mornings from 8am instead of 7am! I miss FIDO :(

I tried talking to a rententions rep and he said he can't give me anything since I've only been with them for 3 months. The only thing that came out of my wasted half hr was that I managed to get earlier evenings (6pm) for free b/c I told him I'm a student..

I want to cut the cost of my monthly bill but is it true I can only wait until I build up more time with them? The rep also told me they no longer have unlimited incoming plans cuz they killed them in Feb..

The few things I really want to have/keep are 1) unlimited incoming 2) early evenings 3) at least 200 daytime 4) data 5) text, CID, VM. Turns out I only use about 30MB of data a month but I can't drop to a cheaper data plan cuz that means dropping from 500mb to 2mb.

Anyone has advice?

Thanks!

From my experience and what I read here is that there is no direct line to Retentions anymore. They are losing money on the Wireless side and you will get a regular CSR to assess if you are really canceling for bluffing. Use the advise from the last few pages and tell the agent that you were talking to Customer Relations and you had a few more questions to ask. They should transfer you to the correct department.

As for your plan I got the following for family members for $45 (plus SAF, Taxes and Fees = $59.xx) not the best but better then what they were paying. Will work to get more overtime.
-200 DT + 50 Bonus
-unlimted WN/WE @ 6pm
-unlimted Network Calling
-100 Long Distance
-$10 Retentions Value Package (CID, EVM, 2500 text)
-500MB data

You could try for this a base and switch Network calling for incoming.

[breakfasteatre]

any thoughts on this:

250 daytime , 6pm evenings weekends
r2r
unlimited incoming
valuepack cid voicemail 2500 text (said it was impossible to credit
1000 ld

41 all in

[bst]

Hey guys! I just thought I would share the plan I got via retentions yesterday! I wasn't planning on cancelling my contract right now, I simply called them to find out what my ECF would be and how much notice they needed of my cancellation, just for my own future reference. Anyways, the rep gave me all the following:

- 250 daytime minutes
- unlimited evening and weekends starting at 6
- unlimited incoming calls
- unlimited text/picture/IM/video messaging
- caller ID
- voicemail
- WhoCalled
- Mobile Backup
- 500MB of data (web browsing, email, blackberry messenger)
all for $50 a month plus SAF, 911, and tax...

Additionally -- I got my LG Shine less than a year ago so I am not even eligible for the 1 year upgrade yet. However, they are giving me a Blackberry Curve 8320 for $150 (the same price as new customers).

I am assuming they offered me all of this because I have been with them for the last 6-7 years and my track record with them is in very good standing! Pretty good considering I wasn't even calling to haggle them for a better plan!

What do you guys think? Good deal?

I got a similar plan as yours PLUS the following:

350 daytime (instead of your 250min)
Unlimited Rogers to Rogers, Rogers to Fido
100 min Canadian Long Distance
Call forward

all for $40 + saf + 911 + tax

[Vickel]

any thoughts on this:

250 daytime , 6pm evenings weekends
r2r
unlimited incoming
valuepack cid voicemail 2500 text (said it was impossible to credit
1000 ld

41 all in

probably get that for $5 less

[Frugal_in_Halifax]

From my experience and what I read here is that there is no direct line to Retentions anymore. They are losing money on the Wireless side and you will get a regular CSR to assess if you are really canceling for bluffing.

Wrong, I've lost my phone so I obviously can't call 611. I called 1-888-936-7283 after searching this thread. I expected to get a regular CSR, but was very surprised when I got retentions right away. I know it was retentions as I always ask who I'm speaking with and what department they work in. Another way of knowing whether it is retentions, is to say you are calling in reference to an Interaction number. Regular CSR's can't help with "I" numbers.

Maybe sometimes it routes calls to CSR's if the queue is full... I'm just stating that it is possible to get retentions directly. Before I lost my phone, I did call 611 and said "cancel" at the voice prompt, however, it did still route me to a regular CSR.

[bubble.tea]

....ESPECIALLY cuz I had to pay an early cancellation fee, and the $35 activation fee for Rogers, and my monthly bill has almost doubled! ....
Your Fido account was LESS THAN 12months old when you ported to Rogers? If NOT and it WAS GREATER than 12months old-you should be able to get your FULL ECF reimbursed.

...They are losing money on the Wireless side ...
Who told you this? Wireless has been the milk and honey for Rogers from the get go. There IS NO OTHER INDUSTRY with as LITTLE operating overhead as Wireless. If I'll concede to anything it's that Rogers is not making a tad ENOUGH profit-yes perhaps :D...but they're HARDLY losing money.

...Another way of knowing whether it is retentions, is to say you are calling in reference to an Interaction number. Regular CSR's can't help with "I" numbers....
Um...From what slop bucket are you pulling this info from? ANY CALL CENTRE AGENT CAN PULL UP AN INTERACTION ID. You can take that to the bank.


Maybe sometimes it routes calls to CSR's if the queue is full...
Bingo, I have a feeling this is what happened for your call.

Rest assured -7283 was LONG SINCE decommissioned as the direct inbound number for Retentions.

[shopper-X]

...
Who told you this? Wireless has been the milk and honey for Rogers from the get go. There IS NO OTHER INDUSTRY with as LITTLE operating overhead as Wireless. If I'll concede to anything it's that Rogers is not making a tad ENOUGH profit-yes perhaps :D...but they're HARDLY losing money.
...

Should not have said lose but I was referring to making up for the $30M over budget on their cost of wireless acquisition last year.

The $30M has to be made up somewhere and we have already seen the Blackberry's increase in price, Smartphone HUP's go from 12 months to 24 months and now Rogers is going to charge for incoming SMS (if you do not have a SMS package). From what I have experienced myself, I see they are tightening down on the Customer Retentions/Relations departments. I read many advice posts here and they mention you will most likely get a regular CSR first and you have to ask to be transferred. This is what has been happening to myself as well.

[bubble.tea]

^ :)

Definately valid points. Here's a thought though. With all these cost-minimizing and revenue generating measures, I'd be willing to see their profits climb just as much no? Cutting down on those smartphone hups is a HUGE move that'll radically minimize their operation budget RIGHT from the get go LOL.

[Pyro]

has anyone been successful in getting a good plan without extending contract/getting a phone?
nothing rogers has really interests me right now but my contract is up and they took a bunch of credits off =/

[InOttawa]

I currently have a Rogers family plan with 2 lines that is coming to the end of the 3 year term. I think I currently pay around $35 (before taxes and fees) for 200 daytime minutes, ulmtd evening (after 7pm) and free weekends. One phone has call display and no voice mail, the other has the opposite (voice mail, no call display).

Overall we've been happy with the Rogers service (specifically when we've traveled in the US where I've almost never had a problem getting a signal), so I think we're going to consider signing up with them again but like everyone else these days, I'm wondering how to get a better deal. I've been reading through the posts here and I'm looking for some advice on how to get the following (for a slightly lower price than our current plan, if possible):

- New phones (ours are pretty beat up), hopefully with the ridiculous activation fees waived.
- 200 daytime minutes
- Free evening after 7pm and free weekends (same as we have now)
- call display & voice mail on BOTH lines
- some kind of limited texting would be a bonus
- don't need long distance or any other add ons (unless Rogers wants to throw them in).

Thoughts ? suggestions ?

[canguy9999]

So I got the following for two phones

$17.25
200 local anytime minutes
Unlimited weekend and weeknight calling (6 p.m. - 8 a.m.)
voice mail
call display
waived activation fee
+SAF & 911

One phone was a renewal thje other was a new customer. I was going to leave Rogers for Bell because they we're basically giving me the plan above but the SAF was slightly lower. Rogers basically matched it to get me to stay on, I asked for a second phone with the plan and they said that wouldn't be a problem. I got them to make a note on my file about it, called back one week later to setup this plan. No problems, set it up, the phone was going to be sent out to me for the new line and I had a free upgrade when ever I needed it(I don't need a new phone yet, still have a Krazer in good shape)

6 Business days later no phone, it was suppose to take 3-5 days. Call, find out the phone got cancelled, and was never sent out supposedly because some paper work wasn't filled out properly. I was told to go into a Rogers, pick up a phone on a basic plan, call Rogers and they would switch over the plan I was suppose to get to this new phone.

So I do it, call in to find out they can't give me that plan on this phone since its a new activation. So although I was quoted on it twice, I can get the deal on my other phone, I can't get it on a second line. Can't talk to any supervisor and 3 people I've talked to since say they can't do anything for me.

Other then the obvious of going over to Bell, which I will most likely do what recourse or other options do I have?

They ported over a number from Telus that still had an hours talk time on it, can I easily port it back? This was 24 hours ago when it was ported. Because right now my fiancee is basically left with no phone. We won't have any time to sign up with Bell or fix this solution till Monday next week and then its going to take 3-5 days to receive a phone from Bell.

Any advice or help anyone can provide would be much appreciated.

[tagaravabha]

Got my bill and found it to be better than I expected:

350 daytime minutes
Unlimited e/w from 5pm
Unlimited incoming calls
Unlimited Rogers to Rogers
100 CDN LD mins. (why doesnt this get listed on the bill?)
500MB Data
Unlimited in/out texts/vid/pic messaging
CID w/ name display, CFwd, Cwait, WhoCalled, eVM

Total: $42.69 incl. SAF/911/taxes in Ontario. 3yr contract w/ BB Bold @ $199 and no admin/activation fee. I had been with Rogers for over 5 years, with two separate wireless accounts, and was off-contract when this was negotiated, no HUPs during that time.

Turns out that this included a 33.3% BB Data Value Pack discount that was "mistakenly applied" to my first bill. It's now been removed (they wouldn't budge), and my revised total is $55.88.

[hOrnizuka]

called again. Although dif. agent, it's the same crappy plan they offered me.

$25 base plan + $35 Smartphone value pack + SAF + 911 - $15 credit then plus tax.

[hwoarang]

i have the standard retention plan with evenings starting at 8pm. does anyone know what time it ends?

is it 8pm - 6am
8pm - 7am
8pm - 8am?

i cant remember and i cant find it anywhere??

[mattt33]

i have the standard retention plan with evenings starting at 8pm. does anyone know what time it ends?

is it 8pm - 6am
8pm - 7am
8pm - 8am?

i cant remember and i cant find it anywhere??

I believe it's 7am - slight chance it may be 8am though, but definitely NOT 6am.

Others who have the plan may know better than me.

[hwoarang]

i know for new plans it's 9pm - 7am

so im wondering if 8pm start time is an hour earlier at 6am...

but new plans suck... retention plans may be more forgiving and be 8pm - 8am? somebody please confirm? i dont wanna pay for excess minutes this month, haha:D

[lookingforstufffff]

I was given this last fall thru retentions , I merely asked for some extra daytime minutes (3 year term)

free raz 2

250 dt min
cd/cf/cw/ca
incoming
r to r
eve and we from 8pm

$18.26 all in down from $50ish all in
Yeah? Wonder what the bill looks like...

[thesober]

Turns out that this included a 33.3% BB Data Value Pack discount that was "mistakenly applied" to my first bill. It's now been removed (they wouldn't budge), and my revised total is $55.88.


Yup my 33% off is gone too..well at least i'm paying what i agreed to, no harm, no foul.

[tomcutt]

Yeah? Wonder what the bill looks like...

It has a rogers logo in the upper right hand corner with a red line underneath, very similier to the one you pay . The differance being I am recieving the said services for less than $20 .

[MobileMuck]

called again. Although dif. agent, it's the same crappy plan they offered me.

$25 base plan + $35 Smartphone value pack + SAF + 911 - $15 credit then plus tax.

For all the good a thread like this can do, there is also some undeniable bad. This post is a fine example of the latter. Offered a 25% discount for a contract term - apparently several times - and this poster deems the offer as "crappy". It's the skewed sense of expectation and, indeed, entitlement that some get reading this thread and others of its kind that can somewhat negate any good that can come from its presence.

[onehaehyuk]

Hi all,

I've been with Rogers for about 2 years but only using Pay-As-You-Go. I've noticed I've been using my phone a lot more these days for work/personal stuff and I'm thinking of getting a BlackBerry and switching to a plan. I don't need much, just some minutes, text, CID, and VM (possibly data but I wouldn't use that much so it might be better to just pay per KB downloaded). I was wondering how I should go about dealing with Retentions since I'm not actually on a contract/receive bills. I can't just threaten to leave can I? Thanks!

[lookingforstufffff]

It has a rogers logo in the upper right hand corner with a red line underneath, very similier to the one you pay . The differance being I am recieving the said services for less than $20 .

Hard to believe really, but enjoy it while it lasts. Cheers.

[tomcutt]

Hard to believe really, but enjoy it while it lasts. Cheers.

Eight months and still going strong !! I suppose the fact that i am a long standing client who is very prompt with my bill payments is paying dividends.

Quite frankly the fact of whether you believe it or not is of no consequence to me. It is what it is

[mypassword]

Recently made some changes and just finalized them yesterday. Ended up calling about 5 different times to make changes to my 2 accounts. Ended up with

Phone #1

250 min.
wknd / eve. after 6
100 long dist.
voice / cid
unlimited email pkg.
rog. to rog.
saf / 911 inc.

$32 per month
BB Bold - $99

Phone #2 (not used much)

100 min
1000 wknd / eve after 6
100 long dist.
voice / cid
rog to rog
saf / 911 inc.

$18 per month
Motorola Extreme $49

I have been a Rogers client for 11 years and had the same plans for the last 6 with no changes or HUP so they definetly owed me some consideration.

[bwhizz]

Recently made some changes and just finalized them yesterday. Ended up calling about 5 different times to make changes to my 2 accounts. Ended up with

Phone #1

250 min.
wknd / eve. after 6
100 long dist.
voice / cid
unlimited email pkg.
rog. to rog.
saf / 911 inc.

$32 per month
BB Bold - $99

Phone #2 (not used much)

100 min
1000 wknd / eve after 6
100 long dist.
voice / cid
rog to rog
saf / 911 inc.

$18 per month
Motorola Extreme $49

I have been a Rogers client for 11 years and had the same plans for the last 6 with no changes or HUP so they definetly owed me some consideration.

both of these plans blow.

Anyone hear anything about a new iphone hardware?

[devillblood]

i just called in and was offered the following:

350 Daytime Minutes
Unlimited Even and Weekends after 5
Unlimited Txt and Picture Msging
Unlimited Incoming
500 mb of Data
100 Canadian Long Distance

for all combined around $59 or $60 <-- including all the credits applied, SAF, 911 and taxes

was also offered the BB Curve 8320 with WiFi for 149 + 35 (Admin Fee) dunt think i want to get the phone as its the same price as a new customer, i have been rogers with a little more then a year and was also offered the HTC Touch for 39.99 + Admin Fee, will this b considered a HUP and will i be able to get a MIR on it?

the rep said she was already giving a $25 credit so couldn't go lower then $59

is it worth taking this plan?? my current plan is:

250 Daytime Minutes
unlimited Even and Weekends after 6
$15 Smartphone Value pack
100 Canadian Long Distance Minutes

all for $38 taxes SAF and 911 included

thanks guys

[hOrnizuka]

For all the good a thread like this can do, there is also some undeniable bad. This post is a fine example of the latter. Offered a 25% discount for a contract term - apparently several times - and this poster deems the offer as "crappy". It's the skewed sense of expectation and, indeed, entitlement that some get reading this thread and others of its kind that can somewhat negate any good that can come from its presence.

Welcome to RFD

[canguy9999]

I've now had two retentions reps tell me that Rogers can change their plans with me at anytime and the plan that was offered to the second phone can no longer be offered so was automatically changed over to a new price. Its the exact same plan, but about an extra $18 per month.

Not that I think this will start happening across the board, obviously with this being a new line in addition to my existing line there is a big difference there, but that they told me that doesn't give me a lot of trust in them. So if you get a plan thats too good to be true, when someone who cares finds out they seemingly can change it on you.

So I got the following for two phones

$17.25
200 local anytime minutes
Unlimited weekend and weeknight calling (6 p.m. - 8 a.m.)
voice mail
call display
waived activation fee
+SAF & 911

One phone was a renewal the other was a new customer. I was going to leave Rogers for Bell because they we're basically giving me the plan above but the SAF was slightly lower. Rogers basically matched it to get me to stay on, I asked for a second phone with the plan and they said that wouldn't be a problem. I got them to make a note on my file about it, called back one week later to setup this plan. No problems, set it up, the phone was going to be sent out to me for the new line and I had a free upgrade when ever I needed it(I don't need a new phone yet, still have a Krazer in good shape)

6 Business days later no phone, it was suppose to take 3-5 days. Call, find out the phone got cancelled, and was never sent out supposedly because some paper work wasn't filled out properly. I was told to go into a Rogers, pick up a phone on a basic plan, call Rogers and they would switch over the plan I was suppose to get to this new phone.

So I do it, call in to find out they can't give me that plan on this phone since its a new activation. So although I was quoted on it twice, I can get the deal on my other phone, I can't get it on a second line. Can't talk to any supervisor and 3 people I've talked to since say they can't do anything for me.

Other then the obvious of going over to Bell, which I will most likely do what recourse or other options do I have?

They ported over a number from Telus that still had an hours talk time on it, can I easily port it back? This was 24 hours ago when it was ported. Because right now my fiancee is basically left with no phone. We won't have any time to sign up with Bell or fix this solution till Monday next week and then its going to take 3-5 days to receive a phone from Bell.

Any advice or help anyone can provide would be much appreciated.

[clintfca]

Not sure if this is a repost but I just got the headsup from a buddy that there's a new retention communication package availible. $10 (VM, CID, 2500 text messages). You'll just have to work it out with retentions (got it added to my plan without breaking a sweat). I just said that I was looking to add VM and a text plan (previously had none) but all the prices on the website are pricey and asked if they could do something for me.

It's a pretty nice deal if any of you are currently paying for those items separately and have been a rogers customer for some time now.

275 Anytime Mins
Unlimited at 6pm
Unlimited Rogers to Rogers
100 CDN long distance mins
2500 Txt
VM
CID
911/SAF

~$40 before taxes.

[Aznsilvrboy]

Not sure if this is a repost but I just got the headsup from a buddy that there's a new retention communication package availible. $10 (VM, CID, 2500 text messages). You'll just have to work it out with retentions (got it added to my plan without breaking a sweat). I just said that I was looking to add VM and a text plan (previously had none) but all the prices on the website are pricey and asked if they could do something for me.

It's a pretty nice deal if any of you are currently paying for those items separately and have been a rogers customer for some time now.

275 Anytime Mins
Unlimited at 6pm
Unlimited Rogers to Rogers
100 CDN long distance mins
2500 Txt
VM
CID
911/SAF

~$40 before taxes.

I have 25 more minutes, and 900 more long distance minutes than you and i pay $20 before SAF/911 ($27.45 before tax). The value pack you talked about has been available for some time now.

[clintfca]

Thanks for the clarification. That's an awesome plan. Did it take a lot of effort to get that plan from (presumably) retentions?

Cuz I'm sure a lot of ppl would love that plan

[Aznsilvrboy]

Thanks for the clarification. That's an awesome plan. Did it take a lot of effort to get that plan from (presumably) retentions?

Cuz I'm sure a lot of ppl would love that plan

I got it through retentions after 1 year of on and off negotiating. It all happened when I first got a retention plan 1 month into my 3 year contract.

[devillblood]

i just called in and was offered the following:

350 Daytime Minutes
Unlimited Even and Weekends after 5
Unlimited Txt and Picture Msging
Unlimited Incoming
500 mb of Data
100 Canadian Long Distance

for all combined around $59 or $60 <-- including all the credits applied, SAF, 911 and taxes

was also offered the BB Curve 8320 with WiFi for 149 + 35 (Admin Fee) dunt think i want to get the phone as its the same price as a new customer, i have been rogers with a little more then a year and was also offered the HTC Touch for 39.99 + Admin Fee, will this b considered a HUP and will i be able to get a MIR on it?

the rep said she was already giving a $25 credit so couldn't go lower then $59

is it worth taking this plan?? my current plan is:

250 Daytime Minutes
unlimited Even and Weekends after 6
$15 Smartphone Value pack
100 Canadian Long Distance Minutes

all for $38 taxes SAF and 911 included

thanks guys

its my original, help here would be appreciated

thanks

[P4rtyboy]

275 Anytime Mins
Unlimited at 6pm
Unlimited Rogers to Rogers
100 CDN long distance mins
2500 Txt
VM
CID
911/SAF

~$40 before taxes.

i really hope that is not your retentions plan. cause i have the same as you, except r2r is unlimited inc for ~23.

[clintfca]

i really hope that is not your retentions plan. cause i have the same as you, except r2r is unlimited inc for ~23.

I only added the $10 communication package outside of retention recently.

Prior it was everything except VM and 2500txt for $27~ pretax for my retentions renewal last summer (for 3 years to get a better price on a 16gb iPhone). I needed to add text and VM so it's either I add 30 text messages for $3 and VM for $8 or I ask for them for the communication package to get both plus CID for $10 more to my current plan. Even though prior I was getting CID for free from a credit, paying $10 what I 'needed' to add is still less than paying $11 (and for way less text messages sent). I'm okay paying $40 pretax for my current plan.

So I'm opening myself up for much critiquing in regards to the way I've gone about things for Rogers. No where did I indicate that I had a "hot" plan, I was just posting it for reference and I know it's certainly not the best. If people could share 'how' they got their "hot" plans instead of flaming others about theirs and how much better theirs are I'm sure there would be more benefit in those posts (for those who have and I just didn't take the time to read ALL the posts in this thread thanks!). My original retention plan is close to what's standard on Post 1 minus VM. If you tell me that I could have asked retentions for 2500txt and VM for free AND lower my monthly bill even though I have another 2 years on my plan ... that would have been an informative reply.

Am I sounding on the defensive? Sure I am. I'm just asking for more informative posts so that everybody wins. If my only mistake is posting about the $10 communication package (which I thought was recent and was informative to share) I apologize ;)

Just my .02 cents ...

[BenK]

i got owned...

called -> CSR -> CSR (corp) -> retention (corp)

said i wanted to cancel, was asked y, said that bell was offering a better plan, and he was like ok, your effective end date was blah blah. is that all for today....didn't even ask what the bell plan was!

ouch. gonna call back in a couple days to cancel the cancellation, lol.

this whole corp plan issue isn't giving me a headache!

[seikooc123]

My contract ends this month, been with Rogers for the past two years.
So called in, and got the following:

3-year contract for a free BB Flip 8220, no data plan needed

200 + 100 daytime minutes

free CID and VM + 2500 text messages
(pkg costs $10, got $10 credit back, so free)

unlimited weeknights/weekends from 6pm to 7am

100 minutes Canadian long distance

Rogers to Rogers

Total including SAF & 911 & taxes comes to $25.37

looks good, eh? Except the 3-year contract, too long.

Hope when the market opens later this year, they will cancel the SAF.

[BenK]

My contract ends this month, been with Rogers for the past two years.
So called in, and got the following:

3-year contract for a free BB Flip 8220, no data plan needed

200 + 100 daytime minutes

free CID and VM + 2500 text messages
(pkg costs $10, got $10 credit back, so free)

unlimited weeknights/weekends from 6pm to 7am

100 minutes Canadian long distance

Rogers to Rogers

Total including SAF & 911 & taxes comes to $25.37

looks good, eh? Except the 3-year contract, too long.

Hope when the market opens later this year, they will cancel the SAF.

man, i need that. anybody with experience in getting out of a rogers corp plan? plz provide insight!

[P4rtyboy]

I only added the $10 communication package outside of retention recently.

Prior it was everything except VM and 2500txt for $27~ pretax for my retentions renewal last summer (for 3 years to get a better price on a 16gb iPhone). I needed to add text and VM so it's either I add 30 text messages for $3 and VM for $8 or I ask for them for the communication package to get both plus CID for $10 more to my current plan. Even though prior I was getting CID for free from a credit, paying $10 what I 'needed' to add is still less than paying $11 (and for way less text messages sent). I'm okay paying $40 pretax for my current plan.

So I'm opening myself up for much critiquing in regards to the way I've gone about things for Rogers. No where did I indicate that I had a "hot" plan, I was just posting it for reference and I know it's certainly not the best. If people could share 'how' they got their "hot" plans instead of flaming others about theirs and how much better theirs are I'm sure there would be more benefit in those posts (for those who have and I just didn't take the time to read ALL the posts in this thread thanks!). My original retention plan is close to what's standard on Post 1 minus VM. If you tell me that I could have asked retentions for 2500txt and VM for free AND lower my monthly bill even though I have another 2 years on my plan ... that would have been an informative reply.

Am I sounding on the defensive? Sure I am. I'm just asking for more informative posts so that everybody wins. If my only mistake is posting about the $10 communication package (which I thought was recent and was informative to share) I apologize ;)

Just my .02 cents ...

um, nowhere did you ask for any thoughts you just listed it. so i critiqued it.

if you wanted advice, at the time of adding the $10, you could have possibly gone on the lines of:
"i currently have CID credited,b ut i need texting and VM, as the company i work for calls/texts me directly on my cell phone as I work at an clients location, away from my own office. as a result, i was wondering if there was a way to possibly obtain texting and VM, but still receive somewhat of a discount. I heard that you had a $10 retentions value pack, that includes the aforementioned. however i do realize that i would lose my $7 credit. Is it possible to get a credit similar to the $7 credit i currently have?"

and p.s. 0.02 cents isnt alot :)

[lookingforstufffff]

man, i need that. anybody with experience in getting out of a rogers corp plan? plz provide insight!

It's not hard, just get rid of your corporate plan completely and work fresh with a retention plan as that's what I did.

I also warned people a few posts back about threatening to cancel and getting owned, makes you look like a real idiot. You also lose a lot of negotiating power as it'll be noted you never really wanted to cancel in the first place the next time you call back.

Good luck.

[Scholesy]

Hey all,

I just got a call from Rogers about my current cell phone plan. The plan is the family plan with 150 anytime minutes shared between two phones and unlimited calling between the two. Other than that, there isn't much to note. I've been on this plan for nearly three years now and have been paying around 50 dollars a month.

The lady that called me offered 225 anytime minutes and rogers to rogers. However, I'm leaning towards a pay-as-you go plan because I don't use the phone that much.

Ideally, I would stick to a monthly plan over a pay as you go plan if I can get the monthly bill to be around 30 dollars a month.

Anyone have any ideas what I should ask for when I get another call from Rogers to get a monthly bill of around $30?

Thanks for any help!

[tgzo]

Okay guys, after nearly 2 weeks of calling and negotiating I was able to get the following:

$20 + SAF + 911 Access Fee

Standard 250 min daytime
E/W starts at 6 p.m.
Free CID/VM//2500 text message
Free unlimited Incoming
Free R2R
First 3 months unlimited calling incoming and outgoing
Black Iphone offered for $199.00 - $80 credit ($20 X 4 months) = $119 plus tax
No activation fee
No data plan imposed

Just a tip for you all, rogers will go out of their way to lie and dishonour agreements even made by their OWN colleagues. So once you get a good deal make sure you have them put a reference number on it. I nearly lost everything I had to some bitchy lady at one point

[lookingforstufffff]

Okay guys, after nearly 2 weeks of calling and negotiating I was able to get the following:

$20 + SAF + 911 Access Fee

Standard 250 min daytime
E/W starts at 6 p.m.
Free CID/VM//2500 text message
Free unlimited Incoming
Free R2R
First 3 months unlimited calling incoming and outgoing
Black Iphone offered for $199.00 - $80 credit ($20 X 4 months) = $119 plus tax
No activation fee
No data plan imposed

Just a tip for you all, rogers will go out of their way to lie and dishonour agreements even made by their OWN colleagues. So once you get a good deal make sure you have them put a reference number on it. I nearly lost everything I had to some bitchy lady at one point

You didn't get that in one call? Anyway, make sure you block data on your iPbone or prepare for some nasty data charges!

[stoogie]

Can anyone tell me what good data plans you can get from calling the retention line?

I originally was going to get the $15 dollar unlimited email blackberry data plan, which included unlimited blackberry messenger and all other instant messaging programs like MSN, gtalk, etc. but now after looking at their website it seems to only include blackberry messenger. If i call the retention line would they offer me unlimited msn and etc as well? What are other good data plans the retention line offers?

[nevy12]

Does anybody know what type of data plans the Retention dept. offers?

Also do you think it is possible to get this plan...

Currently i have the...

My10 Plan
-Includes 100 mins, 500 incom. mins, early 6pm evenings/weekends, u.l txt and talk to 10 friends
$15 Smartphone Pack
- Minus $5 <its a student discount

I WANT IT....

My Existing Plan... the My10
+ $35 iPhone Data Pack
+ 100 LD
+ (if possible) Visual VM

FOR....
MAX> $40
AND OBVIOUSLY THE iPHONE AND WILLING TO EXTEND CONTRACT 2 or 3 yrs)

Do you guys think its possible all feedback is appreciated...

[mdogg]

Got a hardware upgrade and added a new line to my account a couple of days ago, here's what I got:

Hardware upgrade to Blackberry 8220 (no activation Fee) -$0
Additional 8220 for new 2nd Line - $0

400 Pooled anytime minutes
300 additional Anytime minutes on LIne #1
100 additional Anytime minutes on #2
500 MB Data plan on each line
Unlimited Incoming on both
My5 Canada on both
Unlimited Eves & weekends from 6 pm
100 Cdn Long Distance on both
Caller ID/VM/2500 Text Messages
Between Us Calling Canada

Cost for the 2 plans: $65 + 911 + saf + tax

Is this a good deal?

What is the 'auditing' that people mention in this forum? Does it have any risk of rogers changing your plan after you've already signed a contract?!

thanks for your help!!

[Aznsilvrboy]

Got a hardware upgrade and added a new line to my account a couple of days ago, here's what I got:

Hardware upgrade to Blackberry 8220 (no activation Fee) -$0
Additional 8220 for new 2nd Line - $0

400 Pooled anytime minutes
300 additional Anytime minutes on LIne #1
100 additional Anytime minutes on #2
500 MB Data plan on each line
Unlimited Incoming on both
My5 Canada on both
Unlimited Eves & weekends from 6 pm
100 Cdn Long Distance on both
Caller ID/VM/2500 Text Messages
Between Us Calling Canada

Cost for the 2 plans: $65 + 911 + saf + tax

Is this a good deal?

What is the 'auditing' that people mention in this forum? Does it have any risk of rogers changing your plan after you've already signed a contract?!

thanks for your help!!

Yea seems like a good deal to me. Auditing is exactly what you fear and it happens if you have too many credits on your account.

[Rob76]

Sorry for the noob questions, I'm new to Rogers (been with Telus for over 10 years prior).

I got my plan back in the fall of last year and it was OK (EPP + Data). Anyhow, had a few issues with my line and Rogers (without me asking for anything) offered me bonus weekday 100 mins and a $10 MSF credit (this credit has an expiry date the same as my contract expiry). So now my plan is as follows:

300 Weekday mins
Unlimited WE/Eve after 6pm
Enhanced VM, CID, Name Display, CW
10k SMS, 10k MMS
500MB BIS Blackberry Data

Taxes, SAF and other fees in for $47/month.

I'm pretty happy with this plan but my question is what will happen to the bonus mins and the $10 monthly credit when my contract is up in two years? If I wanted to keep this and go on (resigning for another term) will they extend these too? What if I do a HUP in the next two years?

[lookingforstufffff]

Sorry for the noob questions, I'm new to Rogers (been with Telus for over 10 years prior).

I got my plan back in the fall of last year and it was OK (EPP + Data). Anyhow, had a few issues with my line and Rogers (without me asking for anything) offered me bonus weekday 100 mins and a $10 MSF credit (this credit has an expiry date the same as my contract expiry). So now my plan is as follows:

300 Weekday mins
Unlimited WE/Eve after 6pm
Enhanced VM, CID, Name Display, CW
10k SMS, 10k MMS
500MB BIS Blackberry Data

Taxes, SAF and other fees in for $47/month.

I'm pretty happy with this plan but my question is what will happen to the bonus mins and the $10 monthly credit when my contract is up in two years? If I wanted to keep this and go on (resigning for another term) will they extend these too? What if I do a HUP in the next two years?

Once your contract near the expiry date, you'll be required to call relations up again and renew/extend your contract if you plan on keeping those credits as like you said already, they will only last till your contract expires. Doing a HuP is basically extending your contract, make sure you do your HuP via relations and tell them to make sure your credits get extended (by then you'll more then likely get a much better deal anyway). Never do HuP anywhere but relations in my opinion.

[ky0kun]

Has anyone got a price, or actually been able to order the HTC Dream from Rogers yet?

[man_alone]

Has anyone got a price, or actually been able to order the HTC Dream from Rogers yet?

I am also interested in this, since my contract is up at the beginning of the June, so I might pick it up. But if it will be more expensive than iPhone 8gb 3g I'll pass.

[Rob76]

Once your contract near the expiry date, you'll be required to call relations up again and renew/extend your contract if you plan on keeping those credits as like you said already, they will only last till your contract expires. Doing a HuP is basically extending your contract, make sure you do your HuP via relations and tell them to make sure your credits get extended (by then you'll more then likely get a much better deal anyway). Never do HuP anywhere but relations in my opinion.

Thanks for the info. I heard it's getting to be near impossible to reach retentions/customer relations these days.

[devillblood]

i just called in and was offered the following:

350 Daytime Minutes
Unlimited Even and Weekends after 5
Unlimited Txt and Picture Msging
Unlimited Incoming
500 mb of Data
100 Canadian Long Distance

for all combined around $59 or $60 <-- including all the credits applied, SAF, 911 and taxes

was also offered the BB Curve 8320 with WiFi for 149 + 35 (Admin Fee) dunt think i want to get the phone as its the same price as a new customer, i have been rogers with a little more then a year and was also offered the HTC Touch for 39.99 + Admin Fee, will this b considered a HUP and will i be able to get a MIR on it?

the rep said she was already giving a $25 credit so couldn't go lower then $59

is it worth taking this plan?? my current plan is:

250 Daytime Minutes
unlimited Even and Weekends after 6
$15 Smartphone Value pack
100 Canadian Long Distance Minutes

all for $38 taxes SAF and 911 included

thanks guys

any comments and advice??

[whetstone]

Hey devillblood

The plan I have is very much the same as yours

300 daytime
7pm eve\w-ends free
v-mail cid, call forward and unlimited texting,
500 Mb data
100 mins LD (canada)
Unlimited incoming

$45.00 + SAf,911 and taxes of course where would we be if did not have taxes to gripe about.

also got the Iphone 8gb for 199. on a 3 year plan.
no pic messenging on the iphone:(

so I have to say yours is actually a good plan.
In my opinion.
although you may get tons of people telling you how great their deal is; honestly I just dont have an extra week or two to irritate these guys at rogers to try for more.
Is there better than mine (or yours) of course.
is there worse DEFINITELY!!
what your being offered is a good solid offer.

Regards,
Whet:D

[marcopolo85]

so if your account gets audited and your monthly bill is changed does that mean you can get out of your contract? Cuz obviously they have changed the initial terms of the contract.

[nevy12]

This is the minimum amount of features and stuff i want right now my dad's contract is up and i wanted to reneogiate and good plan for both of us...willing to resign for 2 years...or if i have to 3... :( But ye we also both want an iphone @ the same time)

50 mins:cry:
My10
1000 from 6
CALLER ID, VVM
125 txt
500mb – 1 GB Data
100 Ld

FOR A GRAND TOTAL OF (THIS TOTAL INCLUDES SAF AND TAX)
$40:?:

[phishin_for_goods]

Just called retentions on friday regarding my line and my wife's, heres what I got:

my wife:

200 anytime
100 CAD l.d.
ultd even/wknd @ 6pm
vm, cid, ultd text
free R2R

$30 + saf/911

basically they knocked $15 off her bill and added 100 CAD l.d. no charge.
Also hardware upgrade to the brand new LG Xenon for $50 crg.

me:

800 anytime
1000 CAD l.d.
my 5 unlimited
free incoming
free R2R
even/wknd @ 6pm
6gb data
VM, cid, etc

$114 + saf/911

so from my previous plan they added 800 CAD l.d. min., 350 anytime, free incoming for an additional $10

so all in all not the smoking hot deals that it seems like a bunch of other people have gotten>HOWEVER>by making 1 phone call I am now saving money on our bills and have had an enormous value added to my line for the amount of calling I do.

I didnt get into the "im going to cancel" stuff, I just told the rep that my bills were to pricey and I needed him to go to work, and this is what he came up with.

Good luck to all future barterers!

[p_dhaliwal]

any comments and advice??

i just called in and was offered the following:

350 Daytime Minutes
Unlimited Even and Weekends after 5
Unlimited Txt and Picture Msging
Unlimited Incoming
500 mb of Data
100 Canadian Long Distance

for all combined around $59 or $60 <-- including all the credits applied, SAF, 911 and taxes

was also offered the BB Curve 8320 with WiFi for 149 + 35 (Admin Fee) dunt think i want to get the phone as its the same price as a new customer, i have been rogers with a little more then a year and was also offered the HTC Touch for 39.99 + Admin Fee, will this b considered a HUP and will i be able to get a MIR on it?

the rep said she was already giving a $25 credit so couldn't go lower then $59

is it worth taking this plan?? my current plan is:

250 Daytime Minutes
unlimited Even and Weekends after 6
$15 Smartphone Value pack
100 Canadian Long Distance Minutes

all for $38 taxes SAF and 911 included

thanks guys

to give my two cents. they are asking you to pay $20-21 per month more than you pay now for additional features they are giving:
- 100 additional dt minutes *(I think they can do better than this)
- evenings start 1 hr earlier *(does an hour more really make a difference..u have to think about that for a min)
- unlimited incoming *(this is definatly a good feature to have)
- 500mb data plan.

Hopefully you are getting the same features as you have in a value pack (CD/VM/NM etc.). So it all depends on you. Are you willing to pay additional $20 per month for additional features. Personally people call retentions to lower their bills and get more features but you are given more features at a cost. It all depends on if these features are valuable to you for additional cost of $20. For me that's a lot. The only good features offered to you that I think are unlimited incoming and data plan if you use that a lot.

I think you can do better. Plus you are being offered phones that are same as a new customer. So really you are not getting anything different than what a new customer can get.

From what I've read in previous post, people who are throwing additional $ *(mula) to get Hardware upgrade are getting additional features or incentives at zero additional cost.

You can do better. Call again and again and again. Remember if you like a plan. get them to write up about it and get a interaction number, that way you can always go back to it and get that plan if you are not offered any good plans in the future. And if you like majority of the features in the plan offered, sign up for that, then let's say in couple months call retentions again and ask them if they are willing to switch some of the features that you have for the ones you want. hopefully they'll budge...that's what i'm planning to do with my plans. And from what I've read on this post, that's what other people have done.

[wchengw]

Got a hardware upgrade and added a new line to my account a couple of days ago, here's what I got:

Hardware upgrade to Blackberry 8220 (no activation Fee) -$0
Additional 8220 for new 2nd Line - $0

400 Pooled anytime minutes
300 additional Anytime minutes on LIne #1
100 additional Anytime minutes on #2
500 MB Data plan on each line
Unlimited Incoming on both
My5 Canada on both
Unlimited Eves & weekends from 6 pm
100 Cdn Long Distance on both
Caller ID/VM/2500 Text Messages
Between Us Calling Canada

Cost for the 2 plans: $65 + 911 + saf + tax

Is this a good deal?

What is the 'auditing' that people mention in this forum? Does it have any risk of rogers changing your plan after you've already signed a contract?!

thanks for your help!!

Is your $65 for both phones all together? or $65 for each phone so $130 in total? It seems to be really good deal if it is $65 for both phones all together.

[TheCloon]

I wish everyone mentioned the contract extension these deals require. I tried calling 3 different times to see what kind of a deal I could work out, and all three times I was offered the same decent deal, but all three reps said it can only be given with a 3 year contract and would not budge on this.

Im not a heavy user, I have a simple 350dt mins plan, with CallerID and Voicemail, nothing fancy, no data, no texting, etc. They all offered me $20 + saf + 911 + tax = $31 all in for this, which is quite a bit cheaper than im paying now, but I dont wanna lock in for another 3 years for this.

My contract just finally finished, I dont wanna plunge back into one until I need a new phone, then i can try and get a new phone with that rate when/if i agree to any contract. Id rather not have any contract at all, I like having the ability to cancel at any time without penalty if my service is not up to par.

Have any of you got these rates without re-upping your contract? If so, how? I spent a good half hour on the phone with the rep trying to see what it would take to get that rate without a contract, and it was operation no-go.

[P4rtyboy]

I wish everyone mentioned the contract extension these deals require. I tried calling 3 different times to see what kind of a deal I could work out, and all three times I was offered the same decent deal, but all three reps said it can only be given with a 3 year contract and would not budge on this.

Im not a heavy user, I have a simple 350dt mins plan, with CallerID and Voicemail, nothing fancy, no data, no texting, etc. They all offered me $20 + saf + 911 + tax = $31 all in for this, which is quite a bit cheaper than im paying now, but I dont wanna lock in for another 3 years for this.

My contract just finally finished, I dont wanna plunge back into one until I need a new phone, then i can try and get a new phone with that rate when/if i agree to any contract. Id rather not have any contract at all, I like having the ability to cancel at any time without penalty if my service is not up to par.

Have any of you got these rates without re-upping your contract? If so, how? I spent a good half hour on the phone with the rep trying to see what it would take to get that rate without a contract, and it was operation no-go.

you normally have to upp your plan for one of these plans.

[burnttoast]

rogers rep told me that as of this month, they will not let anyone upgrade to iphone/bb without a data plan. true?

[lookingforstufffff]

rogers rep told me that as of this month, they will not let anyone upgrade to iphone/bb without a data plan. true?

BB, yes.
iPhone... that's a new one (most likely no)...

[torrento]

I wish everyone mentioned the contract extension these deals require. I tried calling 3 different times to see what kind of a deal I could work out, and all three times I was offered the same decent deal, but all three reps said it can only be given with a 3 year contract and would not budge on this.

Im not a heavy user, I have a simple 350dt mins plan, with CallerID and Voicemail, nothing fancy, no data, no texting, etc. They all offered me $20 + saf + 911 + tax = $31 all in for this, which is quite a bit cheaper than im paying now, but I dont wanna lock in for another 3 years for this.

My contract just finally finished, I dont wanna plunge back into one until I need a new phone, then i can try and get a new phone with that rate when/if i agree to any contract. Id rather not have any contract at all, I like having the ability to cancel at any time without penalty if my service is not up to par.

Have any of you got these rates without re-upping your contract? If so, how? I spent a good half hour on the phone with the rep trying to see what it would take to get that rate without a contract, and it was operation no-go.

not all plans require a three year extension. I was recently offered the following on a one year contract:

$15 - 200 daytime + 1000 Eve/Wkend
$5 - Early Evening 6pm
$10 - 2500 text mssgs
$5 - Rogers to Rogers
$7 - Caller ID

-$5 - Monthly Plan Credit
-$5 - Early Evening credit
-$5 - Text Mssg Credit
-$7 - Caller ID credit

Total; $20 + SAF + 911 + tax

Seemed like a decent deal to me at the time. I asked for 'exact billing' (per second) and unlimited wkends but she rep wouldn't budge. Btw, i didn't get a HUP with it though. I just bought a new set from Newegg...

Btw, any suggestions for improvement from the negotiation experts here?

[devillblood]

Hey devillblood

The plan I have is very much the same as yours

300 daytime
7pm eve\w-ends free
v-mail cid, call forward and unlimited texting,
500 Mb data
100 mins LD (canada)
Unlimited incoming

$45.00 + SAf,911 and taxes of course where would we be if did not have taxes to gripe about.

also got the Iphone 8gb for 199. on a 3 year plan.
no pic messenging on the iphone:(

so I have to say yours is actually a good plan.
In my opinion.
although you may get tons of people telling you how great their deal is; honestly I just dont have an extra week or two to irritate these guys at rogers to try for more.
Is there better than mine (or yours) of course.
is there worse DEFINITELY!!
what your being offered is a good solid offer.

Regards,
Whet:D

hey, thanks a lot for ur input

my first call which was a few days ago the agent offered me this

350 Daytime Minutes
Unlimited Even and Weekends after 5
Unlimited Txt and Picture Msging
Unlimited Incoming
500 mb of Data
100 Canadian Long Distance

all for a combined total of about $59

my call today, the agent was very nice, and helpful offered me the following:

350 Daytime Minutes
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
Unlimited Incoming Local Calls (which means that i must be in my local area)
Unlimited Rogers to Rogers
500 MB of Data
100 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

all the above for a grand total of $47.97

Now observing the two, i obiviously told the agent to go ahead and make the changes on my account as the second offer i found a lot better and less then what i was offered in the beginning.

As for phones, the agent was offering me for the same price as a new customer would get since i am still on Tier 1, i got my contract in Jan 08 which had the following:
250 Daytime Minutes
Unlimited Evening and Weekends at 6
the $15 Smartphone value pack which had
Who Called, Name display, Enhanced Voicemail, 2500 Txt and picture msging
100 Canadian Long Distance Minutes with a conbined total of about $37

the purpose of me sharing my plan is just for other members information and what they can achieve :)

peaCe

PS. comments on how well i did, or if i could have done better will b appreciated :)

[burnttoast]

BB, yes.
iPhone... that's a new one (most likely no)...

sigh, apparently as of may 15 (iirc) theres no way to hup smartphones without dataplan. if only i called a few days earlier :(

[lookingforstufffff]

sigh, apparently as of may 15 (iirc) theres no way to hup smartphones without dataplan. if only i called a few days earlier :(

This includes ALL smartphones or just iPhones/BBs?

[burnttoast]

^ im not exactly sure, from what i understood, its any phone thats supposed to require a data plan upon signup..i took that to mean smartphones.

i asked because i wanted to know if the rep is bs-ing me

[nevy12]

DO YOU THINK THE RETENTIONS REP WOULD LEMME ME HAVE THIS???

50-100 mins
My10
1000 from 6
CALLER ID, VVM
125 txt
500mb – 1 GB Data
100 CAN Ld
FOR A GRAND TOTAL OF (THIS TOTAL INCLUDES SAF AND TAX)
$36???

WHAT DO U GUYS THINK I REALLY NEED UR OPINIONS MY DAD IS GONNA RENEW IT TODAY AND I NEED ADVICE...DO U THINK THE RETENTIONS REP WOULD SAY YES TO THIS???? OR DO YOU THINK I'LL BE ABLE TO GET MORE... ALL ADVICE IS GREATLY APPRECIATED...:cheesygri

[hazman]

DO YOU THINK THE RETENTIONS REP WOULD LEMME ME HAVE THIS???

50-100 mins
My10
1000 from 6
CALLER ID, VVM
125 txt
500mb – 1 GB Data
100 CAN Ld
FOR A GRAND TOTAL OF (THIS TOTAL INCLUDES SAF AND TAX)
$36???

WHAT DO U GUYS THINK I REALLY NEED UR OPINIONS MY DAD IS GONNA RENEW IT TODAY AND I NEED ADVICE...DO U THINK THE RETENTIONS REP WOULD SAY YES TO THIS???? OR DO YOU THINK I'LL BE ABLE TO GET MORE... ALL ADVICE IS GREATLY APPRECIATED...:cheesygri

My eyes are bleeding from your text.

All Caps....?

[nevy12]

My eyes are bleeding from your text.

All Caps....?

Sorry about that man i just really need advice on it...do u have any?

[whabs]

Sorry about that man i just really need advice on it...do u have any?

Why don't you go edit your post first ? Huge letters, in red, and caps.. eww

[nevy12]

Why don't you go edit your post first ? Huge letters, in red, and caps.. eww

KK...now can u give me some feedback?

[devillblood]

KK...now can u give me some feedback?

how about you read what other people got when they called up "Customer Relations" aka Cancelation Department, then you call up rogers and see what you are offered,

how can anyone tell you if you will get the deal you want or not, it all depends on the CSR and how nice they are

peaCe

[lookingforstufffff]

how about you read what other people got when they called up "Customer Relations" aka Cancelation Department, then you call up rogers and see what you are offered,

how can anyone tell you if you will get the deal you want or not, it all depends on the CSR and how nice they are

peaCe

Half true as you'll need a "nice" CSR or better put, a smart CSR. You have to know what you're asking for and this is the best place to start... some plans can do better and some are too good to be true (in some cases, they are) and that is why he asked what he asked.

To the person asking the question, yes it's possible (although I wouldn't go with MY10 and I think you'll have more chances getting 500MB than 1GB though).

[nevy12]

Half true as you'll need a "nice" CSR or better put, a smart CSR. You have to know what you're asking for and this is the best place to start... some plans can do better and some are too good to be true (in some cases, they are) and that is why he asked what he asked.

To the person asking the question, yes it's possible (although I wouldn't go with MY10 and I think you'll have more chances getting 500MB than 1GB though).

THANK YOU lookingforstufff!! instead of my10 do you think my-canada wide but also if i do i think i'd need more daytime mins or R2r or something would tat be ok?

[Rob76]

How are you guys getting through to retentions? Do you dial *611 from the cell and say "Cancel"? I heard that you get to talk to a normal CSR first and you have to convince them that you're actually cancelling right there and then, and only then do they put you through (?). WTF, do they have a skill testing question too? :)

[lookingforstufffff]

THANK YOU lookingforstufff!! instead of my10 do you think my-canada wide but also if i do i think i'd need more daytime mins or R2r or something would tat be ok?

It depends on you to be honest, if you are the one making the majority of your calls on a daily basis, get more day time minutes (you can, 50-100 is nothing -- aim for 200) and if it's the opposite where you are on the receiving end of calls get Unlimited Incoming. Good luck!

P.S -- I'm not familiar with My5-10-canada-whatever the rest is cause I only need a "MY1" and that's for my girlfriend and that's what R2R is for! lol

How are you guys getting through to retentions? Do you dial *611 from the cell and say "Cancel"? I heard that you get to talk to a normal CSR first and you have to convince them that you're actually cancelling right there and then, and only then do they put you through (?). WTF, do they have a skill testing question too? :)

There's supposedly a direct number that still works in a post a few pages back, try searching cause I'm too lazy to find it for you.

[tigger03]

Brand new to Rogers ... got the following:

$25
- 150 daytime mins
- eve/wknds free after 6 p.m. (credited to the acct)
- unlimited network calling

$35
- BB Data Value Pack (500 MB, unltd txt & picture/video msging, CID, VM)

Discounts: 33.3% on the data package (confirmed that this is for the full 3 years).

Also managed to get 3 months unlimited talk.

Total: 25(voice) + 23.24 (data) = $58.24 (prior to SAF, 911, taxes)

This is a pretty much "unlimited" plan for me since most people I call are on the Rogers or Fido network. This was a contract "takeover" (hence no phone). However, I wanted to keep the data discount, and just negotiated the voiceplan. What do you guys think? Is this decent enough for a new customer?

[Robotman]

my family plan contract with telus will expired in couple of weeks and i want to transfer over to rogers. Do I go directly to the Rogers to make a deal or phone the rogers retention in hopes for a better plan?
Currently I am on 300 shared mins and early 6pm unlimited evenings and weekends. What is the best option I have?

[Rob76]

my family plan contract with telus will expired in couple of weeks and i want to transfer over to rogers. Do I go directly to the Rogers to make a deal or phone the rogers retention in hopes for a better plan?
Currently I am on 300 shared mins and early 6pm unlimited evenings and weekends. What is the best option I have?

I don't think Rogers retentions can help you. Their sole purpose is to retain current Rogers customers who might otherwise be leaving/cancelling their Rogers service, not new activations. You'll have much better luck, in case you're open to staying with Telus, by contacting Telus' retentions department and getting a better deal there since your contract with them is up.

If you really want to switch to Rogers then you'll have to get in through the regular channels and after you're in you can contact retentions. It sounds absurd but I've heard people getting something out of retentions in as little as 2 months into their contract but don't bank on that.

[shopper-X]

my family plan contract with telus will expired in couple of weeks and i want to transfer over to rogers. Do I go directly to the Rogers to make a deal or phone the rogers retention in hopes for a better plan?
Currently I am on 300 shared mins and early 6pm unlimited evenings and weekends. What is the best option I have?

If you know someone with a Rogers Wireless account, get them to call Rogers Retentions and speak on your behalf. Get the notes added under the account and get the Interaction # each time. This person will have to add your name to their account but can remove it once the new account is done. You then call in once your happy and quote the interaction # and verify yourself as you should be added to the account. I have opened 4 new accounts for family and friends this way. These are all separate accounts not under me.

[P4rtyboy]

KK...now can u give me some feedback?

lol this made my day...

[rogeryen]

Just got a new bill and my 33.3% discount for BB value pack is no longer there.

"IMPORTANT INFORMATION
Due to an administrative oversight, you have been receiving a monthly discount on your Value Pack for which you
are not eligible. While discounts applied on previous invoices will not be reversed, please note that starting with
this invoice, this discount has been removed. We apologize for any inconvenience this may cause you. Thank You"

this is total bullsh*t, I talked to billings and the best they could do was give me a monthly $5 credit to compensate. Then I was transferred to retentions, the lady was even more firm and told me "we did notify you on the current invoice that you will no longer be receiving the discount...blahblahblah, you will be charged a $500 ECF if you were to cancel, $5 is the max we will give you".

[Kaitlyn]

"IMPORTANT INFORMATION
Due to an administrative oversight, you have been receiving a monthly discount on your Value Pack for which you
are not eligible. While discounts applied on previous invoices will not be reversed, please note that starting with
this invoice, this discount has been removed. We apologize for any inconvenience this may cause you. Thank You"

bullsh*t

Where did you see this?

[rogeryen]

Where did you see this?

newest invoice, page 5.
http://i137.photobucket.com/albums/q225/rogeryen/bill.jpg

but this could just be me, since I never "confirmed" with the CSR that this is for the full length of my contract, neither did any invoice state there was an expiration date though, but the explanation pretty much voids my argument.

[not124get]

I had the same problem, but i was able to get it back... ask the customer relations/retentions person to review your agreement at the time you agreed, my 33% was documented so the person added it back in... I guess i'll know for sure next month, but they adjusted my current invoice accordingly...

[rogeryen]

I had the same problem, but i was able to get it back... ask the customer relations/retentions person to review your agreement at the time you agreed, my 33% was documented so the person added it back in... I guess i'll know for sure next month, but they adjusted my current invoice accordingly...

They also adjusted my current invoice to still have the 33% discount no problem....retentions said that they have an auditing department so they can't do anything.

[mcg]

About time they started auditing that 33% discount.

Try to push for a -$10 compensation though, it's as close to 1/3 of $30 you can get :D

[rogeryen]

About time they started auditing that 33% discount.

Try to push for a -$10 compensation though, it's as close to 1/3 of $30 you can get :D

$10 would be great, but I'm not a good bargainer, and I'm new to Rogers and only 3 months into the agreement.

[Rob76]

newest invoice, page 5.
http://i137.photobucket.com/albums/q225/rogeryen/bill.jpg

but this could just be me, since I never "confirmed" with the CSR that this is for the full length of my contract, neither did any invoice state there was an expiration date though, but the explanation pretty much voids my argument.

Where would this notice show up if you only have online (paperless) billing?

[MobileMuck]

Where would this notice show up if you only have online (paperless) billing?

Online allows you to download a PDF copy of exactly what they'd have mailed you. Download that and look at it. That's where you'll find any notices, including this one.

[rogeryen]

Where would this notice show up if you only have online (paperless) billing?

I got it from the pdf version online.

[nevy12]

They also adjusted my current invoice to still have the 33% discount no problem....retentions said that they have an auditing department so they can't do anything.

Is this for the whole bill...if it is, is it after symstem access fee and tax, 911 or is it just for your value pack?

[oldtree]

250 daytime
unlimited night/weekend staring at 6pm
unlimited incoming
call ID
voice mail

(20+SAF+911) * tax

Is it a good deal?

[TSizzle]

250 daytime
unlimited night/weekend staring at 6pm
unlimited incoming
call ID
voice mail

(20+SAF+911) * tax

Is it a good deal?

how long were you a rogers customer?
i was offered

250 daytime
unlimited night/weekend staring at 6pm
call ID
(25+SAF+911) * tax

[lookingforstufffff]

250 daytime
unlimited night/weekend staring at 6pm
unlimited incoming
call ID
voice mail

(20+SAF+911) * tax

Is it a good deal?

Did you need more?

[Vickel]

250 daytime
unlimited night/weekend staring at 6pm
unlimited incoming
call ID
voice mail

(20+SAF+911) * tax

Is it a good deal?

If it fits your needs and is within your budget then its good, also getting a better plan takes a while, I usually call back between 1- 1.5 years to attempt to get extras added to my plan

i say ask for r2r and 100 ld that seems to be the basic retention plan being offered lately

[Vickel]

how long were you a rogers customer?
i was offered

250 daytime
unlimited night/weekend staring at 6pm
call ID
(25+SAF+911) * tax

you can probably get r2r and VM to that plan at no extra costs

maybe the 100 canadain ld too

[Hahutzy]

Unlimited text msging is also an easy one to get.

[alias_neo]

So I have about 1.5-1 years left on my 3 yr contract and called in for a combo plan change and HUP.

I got the following:


350 daytime mins
Unlim Eve/Wkd after 6pm
Comm value Package (2,500 txts, VM, etc)
500MB Data Plan
Rogers2Rogers


Total, all in (taxes, SAF, 911) $50.45.


I also got the BB Curve 8900 for $224, which is the price on the website with a 3 year contract, and the guy didn't seem to be willing to budge on its price - That's my biggest 'problem' with this deal, the lack of a discount on the phone, but since i did my last HUP 1.5 years ago, I guess getting the 3 year rate is okay?

Let me know what I could do to make this better, if at all possible?

Think I can get something similar for the Bold? I've been loyal to Robbers for over 2 years (not in contract, got City of Toronto worker type plan) and in fact, I should've been getting more minutes but never complained since I never went over. I was going to wait until other GSM companies start up in the fall but I'm starting to cave in since my phone is starting to only last 3-8 hours after very little use. Willing to go in contract for 3 years if I can get a decent phone plan with data for 50 or under pretty much.

[M.D.]

When you guys are negotiating for a new plan, do they ask you to renew the contract for another x number of years or not? in order to get all that.

[devillblood]

When you guys are negotiating for a new plan, do they ask you to renew the contract for another x number of years or not? in order to get all that.

well with me, everytime i make a mojor change, my contract gets renewed for another 3 years, effective the date all the change happens

peaCe

[M.D.]

well with me, everytime i make a mojor change, my contract gets renewed for another 3 years, effective the date all the change happens

peaCe

what is classified as a major change? an example would be nice.

my contract is ending in a couple months and I would rather just stay month-to-month without another contract, but still want to get my bill lowered with extras like how everyone else is doing.

i'm hoping to call tomorrow if anyone else can give me some encouragement :)

[Rob76]

In my case, merely getting a $10 MSF credit entailed a 3 year contract from that date. It wasn't bad for me because I was only three months into a 3 year anyhow, so it was technically a three months extension.

[DealDemon]

i am on a retention plan that give me 225 daytime min, unlimited weeknight from 6 pm and weekend, plus caller id
$25 / month plus saf and 911 with $5 credit.
however, two days, rogers cancelled my $5 for the caller id credit
should i call in retention again and try to get a better deal?
been with rogers for over 7 years plus i have two other products with them

[ben_liu]

i am on a retention plan that give me 225 daytime min, unlimited weeknight from 6 pm and weekend, plus caller id
$25 / month plus saf and 911 with $5 credit.
however, two days, rogers cancelled my $5 for the caller id credit
should i call in retention again and try to get a better deal?
been with rogers for over 7 years plus i have two other products with them

Definitely... Call again. A measly $5 credit is NOT enough for a customer whos been with them for over 7 years. Try to get free Rogers 2 Rogers and 2500 text as well. they WILL do it.



BTW, Can anyone confirm what's included in the "retention" value pack? I remember seeing it included : Caller ID, Voice Mail, 2500 Text for $10?

TIA

[devillblood]

what is classified as a major change? an example would be nice.

my contract is ending in a couple months and I would rather just stay month-to-month without another contract, but still want to get my bill lowered with extras like how everyone else is doing.

i'm hoping to call tomorrow if anyone else can give me some encouragement :)

it is worth calling them, and a "major change" could be classified as a change to ur bill, anything either lowers ur bill or increases it with a lot more added features, for example with mine, when i switched from the $10 value pack to the $15 smartphone value pack, like more then 1.5 year ago, i had to resign my contract as i was getting a new a credit and was making changes to my account

hope this helps :)

peaCe

[Vickel]

Definitely... Call again. A measly $5 credit is NOT enough for a customer whos been with them for over 7 years. Try to get free Rogers 2 Rogers and 2500 text as well. they WILL do it.



BTW, Can anyone confirm what's included in the "retention" value pack? I remember seeing it included : Caller ID, Voice Mail, 2500 Text for $10?

TIA

"retention" value pack is CID VM and 2500 text $10

[whetstone]

[QUOTE=devillblood;8769709]hey, thanks a lot for ur input

agent was very nice, and helpful offered me the following:

350 Daytime Minutes
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
Unlimited Incoming Local Calls (which means that i must be in my local area)
Unlimited Rogers to Rogers
500 MB of Data
100 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

all the above for a grand total of $47.97

Is this taxes in ??? ..... nicely done
Sounds like you did well :)
even the extra plan is ok I am also thinking about possibly adding a line for my wife as well so Im gonna have to do some more RF reading :(.
This forum has helped me in negotiating a dea (lHUGE)
and been a great education for me.
Regards,
whet

[doctorgonzo]

Does Rogers allow customers to retain their current wireless plan and just add a data plan when upgrading to a BB or Iphone?

I've currently got a 725 minute (with unlimited evenings/weekends plan) for $40 (911 and SAF is still extra) and want to keep it.

[TheCloon]

Think I can get something similar for the Bold? I've been loyal to Robbers for over 2 years (not in contract, got City of Toronto worker type plan) and in fact, I should've been getting more minutes but never complained since I never went over. I was going to wait until other GSM companies start up in the fall but I'm starting to cave in since my phone is starting to only last 3-8 hours after very little use. Willing to go in contract for 3 years if I can get a decent phone plan with data for 50 or under pretty much.

Your thinking to up your contract because your cell battery is losing its charge? Go on ebay, you can pick up a brand new OEM battery for any cell phone for under $10. I got one for mine for $6 shipped.

[TheCloon]

So called Rogers for the fourth time now and im pretty much convinced that the only way im gonna get any kind of deal on my bill is to agree to a 3 year contract. Im fine with my current phone, but I know as soon as I lock in, im gonna break it or lose it somehow and be screwed. The plan they keep offering is the $20+fees/taxes for 250dt, r2r, CallID, evenings/weekend after 8pm, and thats all fine and good... think they would throw in a Phone if I upped my contract? or credit for a future phone?

I know it depends on the phone, but im just worried about being stuck paying full pop $499 for a decent phone if mine breaks, when it might only cost me $49 or something while signing a contract. If i got a new phone now for a small price along with that rate, id at least have a backup phone and be more confortable in a long term contract.

Am I pushing my luck here, or should this be doable? Ive been a rogers customer for 3 years or so.

[killoverme]

Ah... i gave up =/

i got
350 mins
Caller ID
Voice Mail
Rogers to Rogers
Unlimited Text messaging
Weekend after 6

total 31.xx after tax.

Didnt do the HUP yet. i don't know what to get... thats 50 or under....

[blazinpista]

Hi..

I currently have a monthly plan. I have being with Rogers for almost 2 years.
This is my currently plan
150 Day time mins.
1000 Eve/Weekend. Only after 9 pm on weekdays.
Unlimited Incoming calls and Unlimited Rogers Network calling.
Saving: 10$ Monthly Plan Credit.
Caller Display.

Currently paying 45$ month if I talk within my limits.

I being really frustrated with Rogers billing because they usually mess it up saying I never paid the early month's bill. When I already did. Currently I haven't paid the past month's bill. I waiting for this month bill to see if everything come right.

I want to cancel the plan because I do not like it and I don
't want to pay 45 or more $ per month anymore. I trying to look for plan that is within 30-40$ plan. What are my options? Should I call up rogers and complain or should I just call and cancel my plan and go with Fido.

I never called Rogers and complain before so if you guys have any idea how I should proceed this issue. Let me know please. Thank you.

[shopper-X]

Hi..

I currently have a monthly plan. I have being with Rogers for almost 2 years.
This is my currently plan
150 Day time mins.
1000 Eve/Weekend. Only after 9 pm on weekdays.
Unlimited Incoming calls and Unlimited Rogers Network calling.
Saving: 10$ Monthly Plan Credit.
Caller Display.

Currently paying 45$ month if I talk within my limits.

I being really frustrated with Rogers billing because they usually mess it up saying I never paid the early month's bill. When I already did. Currently I haven't paid the past month's bill. I waiting for this month bill to see if everything come right.

I want to cancel the plan because I do not like it and I don
't want to pay 45 or more $ per month anymore. I trying to look for plan that is within 30-40$ plan. What are my options? Should I call up rogers and complain or should I just call and cancel my plan and go with Fido.

I never called Rogers and complain before so if you guys have any idea how I should proceed this issue. Let me know please. Thank you.

Am I reading correctly that you pay your bill one month late to see that they do correct any errors from the previous bill?
Example: you pay April's bill after you get May's bill as you want to see if Rogers corrected April's errors on the May bill?

Is this correct?

[blazinpista]

Rogers messed the bill for the previous month. I'm just waiting to see if it updated this current month bill

[little_asian_angel]

Hi..

I currently have a monthly plan. I have being with Rogers for almost 2 years.
This is my currently plan
150 Day time mins.
1000 Eve/Weekend. Only after 9 pm on weekdays.
Unlimited Incoming calls and Unlimited Rogers Network calling.
Saving: 10$ Monthly Plan Credit.
Caller Display.

Currently paying 45$ month if I talk within my limits.

I being really frustrated with Rogers billing because they usually mess it up saying I never paid the early month's bill. When I already did. Currently I haven't paid the past month's bill. I waiting for this month bill to see if everything come right.

I want to cancel the plan because I do not like it and I don
't want to pay 45 or more $ per month anymore. I trying to look for plan that is within 30-40$ plan. What are my options? Should I call up rogers and complain or should I just call and cancel my plan and go with Fido.

I never called Rogers and complain before so if you guys have any idea how I should proceed this issue. Let me know please. Thank you.

if you pay on the day it's due or even a day or two before it's due, the next bill they send to you will obviously say you haven't paid yet because it takes a few business days to go through. If you say you haven't paid last month's bill and will wait til next month, it's going to say you owe them two months. Not sure if they do the same thing as Fido, but if you keep on doing that they may give you a "courtesy call" to make you pay ASAP or they may disable your line one day without warning

[sneak_around]

Ah... i gave up =/

i got
350 mins
Caller ID
Voice Mail
Rogers to Rogers
Unlimited Text messaging
Weekend after 6

total 31.xx after tax.

Didnt do the HUP yet. i don't know what to get... thats 50 or under....

what are your credits like?

[Importspeed]

Ah... i gave up =/

i got
350 mins
Caller ID
Voice Mail
Rogers to Rogers
Unlimited Text messaging
Weekend after 6

total 31.xx after tax.

Didnt do the HUP yet. i don't know what to get... thats 50 or under....

that's a pretty sweet plan. how did you manage that? and what credits did you get?

[verbatim]

I know this is not corporate this is what My sales guy offered to me so far.

2 I phones , 2 curves, 2 pearls
Iphones are 199 each for 8 gig 299 each for 16 gig.
I had asked for

2 iphones 3g
2 BlackBerry® Curve™ 8900
2 BlackBerry® Pearl™ Flip 8220


250 to 800 Daytime minutes
5pm Evening and Weekends
Unlimited Incoming Calls
Smartphone Data Value Pack
Unlimited Network Calling
No activaion fee

and what ever else you can get me , 3 year term.

So right now we are negotiating the finer point's of the contract and I have yet to go to Retention's.

So far I think the 700 plan looks the best.
Also we have not done hup in 3 years and spend right now about $4500 a year for 6 phones.


Business Sharing Plans

"275" Plan
- 1850 shared weekday minutes - $155 for 6 lines
- Unlimited Evenings & Weekends starting at 9pm - included
- Unlimited Nationwide Rogers-to-Rogers Calling (all calls to each other or other Rogers users are free) - included
- Unlimited Incoming Calling - $15 per user (optional)

"475" Plan
- 3050 shared weekday minutes - $245 for 6 lines
- Unlimited Evenings & Weekends starting at 9pm - included
- Unlimited Nationwide Rogers-to-Rogers Calling (all calls to each other or other Rogers users are free) - included
- Unlimited Incoming Calling - $15 per user (optional)

"700" Plan
- 4500 shared weekday minutes - $340 for 6 lines
- Unlimited Evenings & Weekends starting at 9pm - included
- Unlimited Nationwide Rogers-to-Rogers Calling (all calls to each other or other Rogers users are free) - included
- Unlimited Incoming Calling - included

"1350" Plan
- 8400 shared weekday minutes - $580 for 6 lines
- Unlimited Evenings & Weekends starting at 9pm - included
- Unlimited Nationwide Rogers-to-Rogers Calling (all calls to each other or other Rogers users are free) - included
- Unlimited Incoming Calling - included



Corporate Plans

Your Existing Corporate Plan
- 1500 shared anytime minutes (evenings and weekends are not free) - $150
- Call Display & Voicemail - included



Corporate "Hero" Plan
- 2700 shared weekday minutes - $270
- Unlimited Evenings & Weekends starting at 8pm - included
- 450 incoming weekday minutes per line - included
- Call Display & Voicemail - included



In terms of data plans, there are many different variations, but the one John mentioned is the data value pack. It is $35, and includes 500 MB of data monthly (more than enough for 90% of smartphone users), voicemail, call display and unlimited text, picture & video messages. The regular data plans range from $15 for 2 MB (suitable for light e-mail users), to $25 for 500 MB and higher if the phone will see heavy data use.

[shopper-X]

Rogers messed the bill for the previous month. I'm just waiting to see if it updated this current month bill

There are three ways to check balance before the bill prints out to see if they corrected a billing issue.
1. call Rogers (use the 1800, 1888, *611, etc) and say Wireless and then Pay my bill. The system will tell you what your balance is before even getting to payment prompt.
2. Sign-up or Login to your Rogers online account and Check Balance
3. Call and speak to a rep and ask "What is balance owing"

Any error corrections are handled instantly and the way you are handling it now is not the way you should be.

[nezura]

is there anyway to check how much data i used this month online without waiting for the next bill?

[oldtree]

how long were you a rogers customer?
i was offered

250 daytime
unlimited night/weekend staring at 6pm
call ID
(25+SAF+911) * tax

5 years.
BTW, do know that I don't have R2R and text message.

[aku]

my friend just called in last month and got a decent plan and iphone @ 199 without a data plan.. i just tried calling in and they told me that they weren't giving out iphones without a data plan anymore.

is this true? (i dont need a data plan)

[shopper-X]

is there anyway to check how much data i used this month online without waiting for the next bill?

There is no way yet. Your phone should have a resettable data counter. If your phone has Wi-Fi then it will be a combination of both Wi-Fi and Network Data.

[lookingforstufffff]

my friend just called in and got a decent plan and iphone @ 199 without a data plan.. i just tried calling in and they told me that they weren't giving out iphones without a data plan anymore.

is this true? (i dont need a data plan)

I don't understand this, your friend JUST called in and got what he got then you call in asking for something similar and they say no? I don't really see the logic here. Call again, get a new rep or explain that your friend just called in and got the same thing.

[devillblood]

[QUOTE=devillblood;8769709]hey, thanks a lot for ur input

agent was very nice, and helpful offered me the following:

350 Daytime Minutes
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
Unlimited Incoming Local Calls (which means that i must be in my local area)
Unlimited Rogers to Rogers
500 MB of Data
100 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

all the above for a grand total of $47.97

Is this taxes in ??? ..... nicely done
Sounds like you did well :)
even the extra plan is ok I am also thinking about possibly adding a line for my wife as well so Im gonna have to do some more RF reading :(.
This forum has helped me in negotiating a dea (lHUGE)
and been a great education for me.
Regards,
whet

yes it does, thats the final price and what i should expect on my next bill

i just hope they dunt mess up, i called in twice to confirm it, just hope it is like that for sure

peaCe

[TheCloon]

Finally got my deal I wanted from retentions, and first time the CSR girl didnt sound like she'd rather be bashing her face against the wall rather than be at work.

with 3 year contract;
I got a new LG Xenon phone for $79.99 ($35 fee waived)
200 anytime minutes
evenings and weekends after 6pm
Caller ID
free Rogers to Rogers (not originally offered, i asked and she added it free)
$20 + SAF + 911 + taxes

Originally was 250 mins and evenings and weekends after 8pm... i do a lot of evening calls so I asked if i could drop my minutes to change to 6pm instead of 8pm, and she was fine with that. They really have a lot of flexibility with the package if you ask for it.

Pretty happy with this, she said that Xenon phone is only available to new customers, but I said I really dont like any other phones, and she was able to get it for me, so if they give you that line, you know its not exactly true. :) Now gotta see if I can duplicate the deal for my wifes account.

[Andrewz21]

today i tried to get a better plan, as i currently have the barebones $25+fees my5 and on every bill there's overages, and i don't even have caller ID or voice mail. i told retentions that my friend has the bell fab5 plan (it's actually called that) which is basically the my5, except they threw in CID and VM for him, plus some extra texting for $5. even though i'm nearly 1 year into my original 3 year contract, the girl said there's nothing she can do until i'm at 1 year, and all she could do was add on those value packs..$12, for CID, VM and texting (either 100 or unlimited, not sure)...either way when she said there's nothing she could do i just passed on her terrible offers, and i'll try calling again later..

[shopper-X]

today i tried to get a better plan, as i currently have the barebones $25+fees my5 and on every bill there's overages, and i don't even have caller ID or voice mail. i told retentions that my friend has the bell fab5 plan (it's actually called that) which is basically the my5, except they threw in CID and VM for him, plus some extra texting for $5. even though i'm nearly 1 year into my original 3 year contract, the girl said there's nothing she can do until i'm at 1 year, and all she could do was add on those value packs..$12, for CID, VM and texting (either 100 or unlimited, not sure)...either way when she said there's nothing she could do i just passed on her terrible offers, and i'll try calling again later..

Try another rep. If you get a regular rep ask to speak with a Customer Relations rep as you were speaking with them earlier. Then start by asking what your cancelation fee's would be if you wanted to PORT to Bell. Do not ask to cancel as they could call your bluff. You can only PORT a number in good standing and that does not have a cancel order on it. See if they ask why you are asking this and explain the Fab5 again.

[aku]

I don't understand this, your friend JUST called in and got what he got then you call in asking for something similar and they say no? I don't really see the logic here. Call again, get a new rep or explain that your friend just called in and got the same thing.

my mistake.. they called in last month

[leemcghee69]

I called Rogers last night and here's what I got:

700 weekday minutes ($45)
150 Bonus minutes (Free)
Unlimited Evenings and weekends starting at 6pm (free)
1 Gig BB Plan ($30)
BES Service ($15)
Smart Phone Value Pack (CD/VM/2500 Text) ($15)
1000 Anytime Long Distance Minutes (Free)
Unlimited Rogers to Rogers/home phone/Fido (Free)
And a $20 monthly credit to my account.
-------------------------------------------

Works out to about $85/month :cheesygri

[4CMor]

I'm a 20 yr Rogers customer, same number (remember the brick phone?) and have only been on a contract once for 2 yrs. After reading this thread, I called rententions, I think, and was offered for a 3 yr contract with phone upgrade:

350 + 350 for 700 anytime minutes
Evenings at 6 pm
Unlimited weekends and evenings
R-R
CID, VM & Text 1000
SAF, 911 and Taxes
all in $47.54

I think it's a good deal, but don't need VM, but would like some outgoing text instead?

[casey5]

OH MY GOSH!

I just called and I got *(hold your breath) $122.02 knocked off my prior bill. I was overbilled for going over my minutes which I didn't know I was going over when I did. Capice. I explained my situation to the rep and surprize they sympathized. and I was telling the truth.

And I got $28/month knocked off my monthly bill.

YYYYYYEEEEEHHHHEEWW!

Guys one more thing. The rep I spoke with she mentioned that the longer you have been with Rogers, the system automatically generates # of credits on your profile. The rep said that she is able to give these credits to me b/c I've been with rogers for so long *(since 2002) and the fact that they appreciate that I've been handing my money to them for so long without a fuss. **(nice of me huh!)

I started my call saying I've been having hard time paying my bills as one of us has lost their job and is there anything that she can suggest. and on it went. I didn't threaten to leave or anything. Didn't say a thing about competitors *(I did try that with my first two calls and it didn't take me anywhere). From my experience, the more sob stories you have the better or maybe I'm just good at moping instead of creating competition. And atleast try to sound real in your story.

Here's the summary:
Before I called in:
Family plan - sharing 3 lines - total shared minutes 300 - costing me $20 each
evenings and weekends starting at 9pm
added my 5 for additional 2 lines - $10 each
value pack for 2 lines - $11 each *(CD, ND, VM, who called)
and this came to whopping ....$122.05 after saf and 911

Now I have:
350 minutes for two lines to share
350 bonus minutes for two lines to share for the length of the contract
additional 250 bonus minutes for my line - b/c i'm special to her
evening and weekends free after 6pm
call display, voicemail, 2500 text messages, name display
one line has 100 long distance minutes
rogers network calling
all this came to $94.35 after saf and 911 *(this for 3 lines so basically 31.45 per line)

so I guess It all depends on what you are looking for and what you are paying now on your bills. Because she looked at my bills and started suggesting things that will works better for me.

I had to LOL when I read the above bolded sentence coz my hubby has been with them since the company was known as CANTEL (before Cantel AT&T, before Rogers AT&T, before Rogers) so....donkey years! LOL again.

So I've read the last 150-200 pages up to this post..will continue reading before I make my move on hubby's behalf:D Yes he's had the same plan during those donkey years..way overdue for some love from Customer Relations.

Thanks for all the great tips, people.

[MobileMuck]

my mistake.. they called in last month

Apparently the rules surrounding smartphones/BB/iPhones et al and data requirements on same for new activations and upgrades changed on May 15. So your friend may have done it but you missed that boat. See here (http://www.howardforums.com/showthread.php?t=1527618) for details and other discussion.

[rocketfish]

hey anyone kno the hours for retentions?

[dsquared27]

This is for all french speaking canadians on here... CALL ENGLISH REPRESENTATIVES!!! Do not contact the french-speaking retention department. You will get nothing from them.

I first called the french retention department and she wouldn't offer me anything, even though I am with Rogers since 1999. NOTHING!

Decided to practice my english and called back right after. The women at retention was so nice and even asked me what kind of plan reduction I was looking for. Here's what I got:

250mins daytime
evenings and week-ends
Caller ID + Voicemail

TOTAL: $20 (+ SystemAccess Fee + Taxes)

Forgot to ask for an SMS freebie, but hey, it's still good.

Unbelievable. I'm a proud french-speaking canadian, but the french retention department at Rogers really sucks. I'm moving to Toronto now... :)

[rocketfish]

Brand new to Rogers ... got the following:

$25
- 150 daytime mins
- eve/wknds free after 6 p.m. (credited to the acct)
- unlimited network calling

$35
- BB Data Value Pack (500 MB, unltd txt & picture/video msging, CID, VM)

Discounts: 33.3% on the data package (confirmed that this is for the full 3 years).

Also managed to get 3 months unlimited talk.

Total: 25(voice) + 23.24 (data) = $58.24 (prior to SAF, 911, taxes)

This is a pretty much "unlimited" plan for me since most people I call are on the Rogers or Fido network. This was a contract "takeover" (hence no phone). However, I wanted to keep the data discount, and just negotiated the voiceplan. What do you guys think? Is this decent enough for a new customer?

hey, how did you get the 33.3% discount? what did you say?

[p_dhaliwal]

I had to LOL when I read the above bolded sentence coz my hubby has been with them since the company was known as CANTEL (before Cantel AT&T, before Rogers AT&T, before Rogers) so....donkey years! LOL again.

So I've read the last 150-200 pages up to this post..will continue reading before I make my move on hubby's behalf:D Yes he's had the same plan during those donkey years..way overdue for some love from Customer Relations.

Thanks for all the great tips, people.

Good to know I made you laugh. Wow, I didn't know Rogers in donkey years was Cantel. Wow! Yeh, you are LLLLLLOOOONG Overdue..I would hurry up before those credits expire. Cheers. Have a good one.

[p_dhaliwal]

Anyone had a similar experience "getting prices knocked off" or "getting deals" for internet services by calling rogers retention center?

I've rogers internet service and 3 cell phones with them.

[p_dhaliwal]

hey anyone kno the hours for retentions?

If I remember correctly its Monday to Saturday 8am - 8pm. I believe they close early on Sundays - i think it was at 6pm. But you always ask one of the CSR. They will tell us. Just tell them you were talking to them earlier and would like to know their hours.

[p_dhaliwal]

I'm a 20 yr Rogers customer, same number (remember the brick phone?) and have only been on a contract once for 2 yrs. After reading this thread, I called rententions, I think, and was offered for a 3 yr contract with phone upgrade:

350 + 350 for 700 anytime minutes
Evenings at 6 pm
Unlimited weekends and evenings
R-R
CID, VM & Text 1000
SAF, 911 and Taxes
all in $47.54

I think it's a good deal, but don't need VM, but would like some outgoing text instead?

that's almost the same plan I have. the 1000 text messages you have are outgoing. Incoming text messages are always free *(except for pay-as-go plans I think). You could sign up for it and in three months from now ...call again to switch some other features that you prefer.

[p_dhaliwal]

Hi..

I currently have a monthly plan. I have being with Rogers for almost 2 years.
This is my currently plan
150 Day time mins.
1000 Eve/Weekend. Only after 9 pm on weekdays.
Unlimited Incoming calls and Unlimited Rogers Network calling.
Saving: 10$ Monthly Plan Credit.
Caller Display.

Currently paying 45$ month if I talk within my limits.

I being really frustrated with Rogers billing because they usually mess it up saying I never paid the early month's bill. When I already did. Currently I haven't paid the past month's bill. I waiting for this month bill to see if everything come right.

I want to cancel the plan because I do not like it and I don
't want to pay 45 or more $ per month anymore. I trying to look for plan that is within 30-40$ plan. What are my options? Should I call up rogers and complain or should I just call and cancel my plan and go with Fido.

I never called Rogers and complain before so if you guys have any idea how I should proceed this issue. Let me know please. Thank you.

I think its payback time....time to start bitching. Call Retentions and ***** till the whole department is upside down. he he. Just call them. what are you waiting for?

[p_dhaliwal]

I know this is not corporate this is what My sales guy offered to me so far.



God Help you. This is not a forum for businesses you know!

[verbatim]

God Help you. This is not a forum for businesses you know!
I just thought people would like to see what was offered to me.
I guess The title of the thread should be something else than ( [Merged] Hot deal for Rogers Wireless Customers ) Seems im a Rogers customer also and entitled to post in this thread.

By the way God has nothing to do with my post so leave him out of it.

[lookingforstufffff]

What is this God you guys are referring to, there's offtopic... and there's God...

[w3ss]

couldnt get them to budge on HUP. just got the new customer price. ok since i just upgraded 1.5 years ago at a huge discount

250 day
we/wn 6pm
unlt incoming
r2r
vm,cid,2500 txt
500MB

all in for ~$55 (tax,saf) GTA number
much better than I had before.

got the bold for $299 (hopefully i'll get the $50 rebate)

[tigger03]

hey, how did you get the 33.3% discount? what did you say?

Well, I went to update the BB to the iPhone, and it turns out it was an error. It's supposed to be 33.3% off any ADDONS. I (*#$&(#*$ out the rep for not letting me know about this before I first took on the contract. After about 45 mins on the phone, I got a great deal!!

[nevy12]

Well, I went to update the BB to the iPhone, and it turns out it was an error. It's supposed to be 33.3% off any ADDONS. I (*#$&(#*$ out the rep for not letting me know about this before I first took on the contract. After about 45 mins on the phone, I got a great deal!!

What was the great deal?

[samirg]

I called rogers to get the best deal.

I am offered

350 min,
Unlimited incoming
CID, VM,
Roger to Roger
Unlimited even and weekends after 6
500 MB of data
Blackberry bold for $180 plus taxes

the total package is for $ 65 with taxes

Please advice. Which number should I call to get better deal

Thanks

[marcopolo85]

I called rogers to get the best deal.

I am offered

350 min,
Unlimited incoming
CID, VM,
Roger to Roger
Unlimited even and weekends after 6
500 MB of data
Blackberry bold for $180 plus taxes

the total package is for $ 65 with taxes

Please advice. Which number should I call to get better deal

Thanks

I basically have the same plan, differences are:
250 daytime mins
10,000 txt msgs and mms msgs
no rogers to rogers

$47 with taxes

[dsquared27]

Needs some advice...

I got the following deal from retention yesterday, which I accepted for a new 2 year contract:

200mins daytime
evenings and week-ends
Caller ID + Voicemail
Rogers to Rogers
500 SMS
5$ monthly credit

TOTAL: $20 (+ SystemAccess Fee + Taxes)

After reading many posts here, i'm getting more greedy :twisted: and wonder if I could've got more, more specifically:

Unlimited incoming
Data usage
Long Distance
***Anything else???***

Anyone knows if I should call in now and try to get those those? Any advice on how or when I should approach this? :confused:

Thanks

[shopper-X]

Needs some advice...

I got the following deal from retention yesterday, which I accepted for a new 2 year contract:

200mins daytime
evenings and week-ends
Caller ID + Voicemail
Rogers to Rogers
500 SMS
5$ monthly credit

TOTAL: $20 (+ SystemAccess Fee + Taxes)

After reading many posts here, i'm getting more greedy :twisted: and wonder if I could've got more, more specifically:

Unlimited incoming
Data usage
Long Distance
***Anything else???***

Anyone knows if I should call in now and try to get those those? Any advice on how or when I should approach this? :confused:

Thanks

For Long Distance you can pretty much get 100 across Canada for free and 1,000 for $5.00.

[dsquared27]

For Long Distance you can pretty much get 100 across Canada for free and 1,000 for $5.00.

I just call in and ask CSR for free Long distance minutes?

[dsquared27]

Does any one know what happens to a corporate contract should you no longer be employed by that company?

I have a Rogers wireless plan with an employer paid code. There is still 2 years left to the 3 year contract. Now, if I were to quit the company I am with, am I automatically released from the contract?

I'm the one paying for the monthly fees... not my company.

This is exactly what happened to me.

You have to proceed to a change of ownership of the phone. They will put you a new contract with them and this is where you need to negotiate about the plan. The best is to tell them that your new company has a deal with Telus or Bell and they offered you a wonderful plan. You will then need to tell them exactly what they offered you and at what price. Ask as much as you can, they will match it. G'luck.

[shopper-X]

I just call in and ask CSR for free Long distance minutes?

Call and ask what long distance options there are and that your friend has 100 Canadian long distance minutes on their plan. See if they will add it for free on there own 1st. If they don't ask if it can be.

[M.D.]

everytime you guys call in, are you getting your contracts renewed? :lol:

[triplexcel]

i think your renewing your plan only if you add something to your plan. they don't renew your plan if you call in.

[lookingforstufffff]

everytime you guys call in, are you getting your contracts renewed? :lol:

No.

[kjt]

Needs some advice...

I got the following deal from retention yesterday, which I accepted for a new 2 year contract:

200mins daytime
evenings and week-ends
Caller ID + Voicemail
Rogers to Rogers
500 SMS
5$ monthly credit

TOTAL: $20 (+ SystemAccess Fee + Taxes)

After reading many posts here, i'm getting more greedy :twisted: and wonder if I could've got more, more specifically:

Unlimited incoming
Data usage
Long Distance
***Anything else???***

Anyone knows if I should call in now and try to get those those? Any advice on how or when I should approach this? :confused:

Thanks

for that price, you're not going to get data. Expect to be paying at least 40+ for your voice and data.

[lookingforstufffff]

for that price, you're not going to get data. Expect to be paying at least 40+ for your voice and data.

Depends on your voice, it's very possible to get 30-40 with voice and data believe it or not. (It's been stated in this topic)

[tigger03]

What was the great deal?

$45 (+saf and tax)
200 mins
Eve wknds free after 6 pm
Unlimited network calling
500 MB data
CID
VM
2500 texts

... I'm pretty happy with the plan. I'm not going to get greedy as I'm still new.

[IceQue]

Just got a new phone for my Gf under my my name (been a long time customer for over 10+ yrs)

$20 base plan

Includes 250 daytime mins
Free after 8pm/Free weekends
Caller Id
100 mins Cdn LD

Extras

Rogers to Rogers (Credited $5)
Unlimited Incoming (Credited $10)
Free after 5pm ($7)
500 txt msgs ($5)

Other Credits

$10 and $5 monthly credit

Totals: $20+$7+$5-$15=$17+6.95+taxes = $27 a month.

[shopper-X]

$45 (+saf and tax)
200 mins
Eve wknds free after 6 pm
Unlimited network calling
500 MB data
CID
VM
2500 texts

... I'm pretty happy with the plan. I'm not going to get greedy as I'm still new.

Got the same plan @ the same price for my family but with 100 Canadian LD free. They offered 2 choices, either My5 Canada Wide or Unlimited Network Calling with 100 CAD LD. They both took the Network w/100 CAD LD.

[mr jbb]

does any oneone have experience with calling in saying you were speaking to someone in retentions who offered you abc and when they say theres no record, complain till you get it?
im just trying to figure out best way to get what I want.

thanks

[skyrink]

Just got a new phone for my Gf under my my name (been a long time customer for over 10+ yrs)

$20 base plan

Includes 250 daytime mins
Free after 8pm/Free weekends
Caller Id
100 mins Cdn LD

Extras

Rogers to Rogers (Credited $5)
Unlimited Incoming (Credited $10)
Free after 5pm ($7)
500 txt msgs ($5)

Other Credits

$10 and $5 monthly credit

Totals: $20+$7+$5-$15=$17+6.95+taxes = $27 a month.

That is an excellent plan!!! Was this a new contract under ur account? renew or threat to cancel? What'd you say to push for so much or did they voluntarily give you everything?

[dr-vn]

hey guys, need some help.

i got a friend that's been with Rogers around 1.5 years ago? signed a contract for 3 years.

she's having like:
200 daytime
unlimited evening and weekends starting at 5pm
rogers to rogers
NO caller id
NO voicemail
Text message is separate (i forgot the stats)
but total is for around $40


she's OK with her current plan but things is she needs Caller Id and Voicemail. The rest of her features she basically uses it up, so not much upgrade needed there. So.... big question is, should she be calling Customer service or Rogers Retention?

Would it be weird if I called for her and just asked if it was possible for a FREE upgrade so she can get Caller ID and Voicemail? What's the best way that I can approach this situation for her?

I got some advice that I should copy the whole plan (or embellish it more) and say Bell is offering these and these things AND a lower price... Just basically bs-ing them with another competitor, what's a good plan that I can BS my way through? I don't know enough to make a good sounding Bluff.

key thing is just she's been with Rogers only for roughly 1.5 years so I don't see her as having much leverage.

Thanks for the help if you guys can offer me some advice to approach it for her.

[lookingforstufffff]

hey guys, need some help.

i got a friend that's been with Rogers around 1.5 years ago? signed a contract for 3 years.

she's having like:
200 daytime
unlimited evening and weekends starting at 5pm
rogers to rogers
NO caller id
NO voicemail
Text message is separate (i forgot the stats)
but total is for around $40


she's OK with her current plan but things is she needs Caller Id and Voicemail. The rest of her features she basically uses it up, so not much upgrade needed there. So.... big question is, should she be calling Customer service or Rogers Retention?

Would it be weird if I called for her and just asked if it was possible for a FREE upgrade so she can get Caller ID and Voicemail? What's the best way that I can approach this situation for her?

I got some advice that I should copy the whole plan (or embellish it more) and say Bell is offering these and these things AND a lower price... Just basically bs-ing them with another competitor, what's a good plan that I can BS my way through? I don't know enough to make a good sounding Bluff.

key thing is just she's been with Rogers only for roughly 1.5 years so I don't see her as having much leverage.

Thanks for the help if you guys can offer me some advice to approach it for her.
You have leverage once you're in a contract.

Also, call Relations not Customer Service as CS won't give you anything. Let relations know you feel you are paying too much for what you are getting and go from there.

[dr-vn]

You have leverage once you're in a contract.

Also, call Relations not Customer Service as CS won't give you anything. Let relations know you feel you are paying too much for what you are getting and go from there.

thanks, but i always thought "paying too much" was never a reason for them to give you better deals?

[Danv]

How do we get into Relation?

100+50/1000 at 9pm (25$)
Unlimited Network to Rogers and Fido
VM+CID+125TXT (was 10$ then 11$ now 12$.. omg they are always raising)
SAF 6.95$
911 0.50$
Tax 5.77$ ( Québec tax omg.. TVQ 7.5% )

50$ per month (this is freaking ridiculous)

i'm almost done with my second year of a three year contract.

what could I do? THANKS

[burnttoast]

regarding the new data-attach policy..

i want a bb without a data plan.
lets say i get the pearl for $0 with data plan..
i can just call in and cancel the data for $100, correct?
is there a min. time period before i can cancel it?

[lookingforstufffff]

thanks, but i always thought "paying too much" was never a reason for them to give you better deals?
Start "price matching", but to start -- "paying too much" is always the way to go... A last resort would be to cancel but hey YMMV and I wouldn't go there... I'd just hang up and call again to get a new rep.

Good luck.

[shopper-X]

hey guys, need some help.

i got a friend that's been with Rogers around 1.5 years ago? signed a contract for 3 years.

she's having like:
200 daytime
unlimited evening and weekends starting at 5pm
rogers to rogers
NO caller id
NO voicemail
Text message is separate (i forgot the stats)
but total is for around $40


she's OK with her current plan but things is she needs Caller Id and Voicemail. The rest of her features she basically uses it up, so not much upgrade needed there. So.... big question is, should she be calling Customer service or Rogers Retention?

Would it be weird if I called for her and just asked if it was possible for a FREE upgrade so she can get Caller ID and Voicemail? What's the best way that I can approach this situation for her?

I got some advice that I should copy the whole plan (or embellish it more) and say Bell is offering these and these things AND a lower price... Just basically bs-ing them with another competitor, what's a good plan that I can BS my way through? I don't know enough to make a good sounding Bluff.

key thing is just she's been with Rogers only for roughly 1.5 years so I don't see her as having much leverage.

Thanks for the help if you guys can offer me some advice to approach it for her.

Ask her to call in and add your name to make changes. You will be allowed to do everything but cancel. You should then call in to the Customer Relations dept. and see if they can add the Retentions Value Package for free. This package is $10 and includes Caller ID w/Name Display, Enhanced Voice Mail, and 2500 SMS (Text) Messages.

[crazypal]

For those of you who are aiming to get a caller id package for free, hopefully my experience (for a friend) can help a bit.

So my friend called rogers and gave the info and said she called earlier today and got disconnected (she didnt) and the CR checked and saw that she didnt. we just asked a few questions and hung up seeing as he wouldnt let us through to relations. We then called again and said the same thing (we got disconnected and wanted to talk to customer relations) and since we had an actual call earlier, she put us through. We then simply said the bill was to much (averaging at 50ish) and wanted to reduce it. She said alright and gave us credit for the caller id etc. and 2500 text (was 125). and put the bill to 40. Still a bit high in my opinion but i'll fix that eventually;)....mind you we asked for this AFTER my friend signed a 3 year contract a week earlier...so there's hope if your on a contract and feel like you have no leverage, just simply ask and you might get it!

To sum up:
1) Call rogers and have a simple call
2) Call them up again and say you got disconnected from customer relations
3) Ask for whatever you're aiming for and you might just get it! (maybe even without signing a contract)

[dr-vn]

Ask her to call in and add your name to make changes. You will be allowed to do everything but cancel. You should then call in to the Customer Relations dept. and see if they can add the Retentions Value Package for free. This package is $10 and includes Caller ID w/Name Display, Enhanced Voice Mail, and 2500 SMS (Text) Messages.

thanks crazypal and shopper-X for your inputs.

Shopper X, I wanted to clarify something you said. You're saying I can't call on her behalf?

Crazypal- can't you just call retentions directly?

[shopper-X]

thanks crazypal and shopper-X for your inputs.

Shopper X, I wanted to clarify something you said. You're saying I can't call on her behalf?

Crazypal- can't you just call retentions directly?

You can not if your name is not on the authorized list. Get your friend to call in and add your name your their account. Once this is done, you CAN call in and make plan changes, HUP's, etc, except cancel. You can however speak with the Retentions/Relations department since they are ones that will give better discounts, again only if your name is on the account.

I am personally on 85% of my families accounts so I can make all the changes and HUP's for all of them.

[p_dhaliwal]

I just thought people would like to see what was offered to me.
I guess The title of the thread should be something else than ( [Merged] Hot deal for Rogers Wireless Customers ) Seems im a Rogers customer also and entitled to post in this thread.

By the way God has nothing to do with my post so leave him out of it.


Oh my gosh! cheer up! i was just being sarcastic.

[crazypal]

Crazypal- can't you just call retentions directly?
lolll well that was my first time calling so im not sure...btw i wasnt on the authorized list. All i did was get my friend to give her info and she said talk to my brother...(just to let ya know if anyone was worried about making someone authorized on their account)...although being authorized would make it easier in case you dont get what you want the first time.....

[philip_gpr]

I could please use some help.

Last fall I successfully negotiated the typical retention plan. The discounts I am receiving will expire in Sept 2009. I had been planning on simply renegotiating my plan again in September.

Now I find myself in need of a new phone - mine was stolen.

If I do a hardware upgrade that will lock me in to a 3 year contract. I don't want to do that because then I will lose all my discounts in September and I won't be able to renegotiate my plan because I will be locked in.

How do a do a hardware upgrade and not lose my discounts over the course of 3 yr contract? (I am assuming to get a cheap new phone I will have to agree to a 3 year contract)

[tigger03]

Got the same plan @ the same price for my family but with 100 Canadian LD free. They offered 2 choices, either My5 Canada Wide or Unlimited Network Calling with 100 CAD LD. They both took the Network w/100 CAD LD.

I didn't want to push for the 100 Cdn LD mins. I'm a brand new customer :o

[lookingforstufffff]

I didn't want to push for the 100 Cdn LD mins. I'm a brand new customer :o

It's basically a freebie ;)

[devillblood]

I didn't want to push for the 100 Cdn LD mins. I'm a brand new customer :o

hey, how did you pull off your $45 plan, if you are a new customer?? i already have a plan but my manager is also looking for a better plan from rogers, he is currently with Solo but is willing to switch over if something good is offered

peaCe

[shopper-X]

hey, how did you pull off your $45 plan, if you are a new customer?? i already have a plan but my manager is also looking for a better plan from rogers, he is currently with Solo but is willing to switch over if something good is offered

peaCe

You can call in get to retentions and start talking to them that your friends contract is over with Bell and and wants to Port over to Rogers. If you get a nice rep you should be able to pull this off. Start getting notes added to your account and write down the Interaction ID's. When ready, call in with your friend near by.

[devillblood]

You can call in get to retentions and start talking to them that your friends contract is over with Bell and and wants to Port over to Rogers. If you get a nice rep you should be able to pull this off. Start getting notes added to your account and write down the Interaction ID's. When ready, call in with your friend near by.

ok, see my plan is 35 + SAF + 911 + txes, i get credits of $35 in total, so 50%, do you think this can create an issue with me trying to get another contract??

peaCe

[shopper-X]

ok, see my plan is 35 + SAF + 911 + txes, i get credits of $35 in total, so 50%, do you think this can create an issue with me trying to get another contract??

peaCe

Just don't talk about your account. They will look at it but just mention that you do not want any changes to your plan.

[p_dhaliwal]

I could please use some help.

Last fall I successfully negotiated the typical retention plan. The discounts I am receiving will expire in Sept 2009. I had been planning on simply renegotiating my plan again in September.

Now I find myself in need of a new phone - mine was stolen.

If I do a hardware upgrade that will lock me in to a 3 year contract. I don't want to do that because then I will lose all my discounts in September and I won't be able to renegotiate my plan because I will be locked in.

How do a do a hardware upgrade and not lose my discounts over the course of 3 yr contract? (I am assuming to get a cheap new phone I will have to agree to a 3 year contract)

You don't have a to do a hardware upgrade to get a new phone. You can simply report your phone lost and they can send you a new phone free of charge. (If you report it stolen, they might want you to file a police report ...but that's my guess..maybe someone with experience can shed some light). Mind you the new phone will not be the latest gadget but its decent. I'm saying this because I asked for a phone that was not going to cost me anything and I didn't push for it either. I got Samsung a516 among other phones that I can't remember. I simply called in; make sure you speak to customer retention center not customer service. I actually called to cancel and then explained that the reason why i was cancelling was because I had lost a phone and had no point in continuing the plan and don't want to bother purchasing a new phone and at that point i was offered a new phone free of charge. When you get to this stage of the conversation just ask them or tell them that you prefer to keep your current plan and discounts.

This way when Sep comes around, call retentions again, ask for a plan that matches the discounts that you have.

another thing, if they do proceed to cancel. just say you want to go ahead and talk this over with your wife/gf and call back. And call back to speak to a different retention rep. and call again until you get what you want. I promise it works.

Good Luck.

[pintobean]

I could please use some help.

Last fall I successfully negotiated the typical retention plan. The discounts I am receiving will expire in Sept 2009. I had been planning on simply renegotiating my plan again in September.

Now I find myself in need of a new phone - mine was stolen.

If I do a hardware upgrade that will lock me in to a 3 year contract. I don't want to do that because then I will lose all my discounts in September and I won't be able to renegotiate my plan because I will be locked in.

How do a do a hardware upgrade and not lose my discounts over the course of 3 yr contract? (I am assuming to get a cheap new phone I will have to agree to a 3 year contract)

I see where you're coming from... You need a new phone now, but you don't want to do a HUP because then you'll be locked into a contract and you think you'll lose any leverage you may have had in September when it comes time to try and have your discounts renewed...

I see things from a different perspective and think that you can use your situation to your advantage...

I'd suggest that you call up Rogers and say that you want to cancel your wireless plan because your phone was stolen and you don't want to pay the monthly fee anymore... Then tell them that you're probably going to switch over to Bell because they are offering you a plan that is identical to what you currently have with Rogers along with a free/cheap phone [name the phone that you want].

I would be willing to bet that the Retentions rep will offer to renew your current plan and the discounts for a further three years and will then do a HUP to give you a free/cheap phone too.

Give it a try...you really have nothing to lose.

If they don't fall for your story and offer to proceed with your cancellation request, then you can say that you weren't aware of the cancellation fee and now you need to think about it... Then you need to find someone with an old Rogers phone that you can buy/borrow for the next few months until your plan and discounts expire in September. If it gets to this point, then send me a PM and depending on where you are located I might be able to help you out and lend you an old Rogers phone I have kicking around somewhere...

[wonderking]

hi guys,

i've currently got:

100 daytime
1000 evening/weekend
unlimited incoming
vm, cd
250 outgoing txts
35 long distance mins

i'm paying $55.88 after taxes per month. i have a 519 number and its impossible to use my unlimited incoming back home in toronto since its long distance for others to call.

now my problem is that my last bill came out to $129. i'm roughly a year and half into my 3 year plan. would it be worth it calling retentions and trying to get a better deal?

thanks

[jigs910]

Hey I just changed my plan recently to the $45 Blackberry Data Plan..

I'm also doing a HUP.. my question is.. has anyone been able to get a Bold for less than $299?? I just called the normal rogers wireless sales.. and i was quoted that..

the lady suggested i sign a 3 year renewal to get a cheaper price.. but id rather not lock in..

[rocketfish]

i too am also trying to get the bold, the best price that i've gotten them to go down to is 249$ waiving admin fees

[KrayZeeMofo]

i had the 17.50 plan and managed to get the the 125 texting value pack which includes caller id and voicemail (total is just under $30 iirc). i called into retentions/cancellations recently and the last couple reps i have spoken to said that my plan is the lowest there is and that nothing else can be added and/or credited....is that just a bunch of BS or is that true?

Any advice would be greatly appreciated

[tigger03]

i had the 17.50 plan and managed to get the the 125 texting value pack which includes caller id and voicemail (total is just under $30 iirc). i called into retentions/cancellations recently and the last couple reps i have spoken to said that my plan is the lowest there is and that nothing else can be added and/or credited....is that just a bunch of BS or is that true?

Any advice would be greatly appreciated

I tried adding Rogers to Rogers on the $20 plan ... it's a no go. Not 100% sure, but I think that you should be able to add the value pack to it. A friend of mine has the $30 (now $35) value pack to her $17.50 plan.

[tigger03]

It's basically a freebie ;)

I know, but I had a tough time getting the lady to throw in the value pack for free. It's hard to get anything as a brand new customer. I'll have leverage once I'm well into the contract. I wouldn't mind the 100 LD, but I don't need it at the moment.

[jigs910]

hi guys,

i've currently got:

100 daytime
1000 evening/weekend
unlimited incoming
vm, cd
250 outgoing txts
35 long distance mins

i'm paying $55.88 after taxes per month. i have a 519 number and its impossible to use my unlimited incoming back home in toronto since its long distance for others to call.

now my problem is that my last bill came out to $129. i'm roughly a year and half into my 3 year plan. would it be worth it calling retentions and trying to get a better deal?

thanks

you could definitely get a better deal than that.. i had a similar plan before i changed it last Sept.

I simply called rogers retention.. and said that this plan isnt working for me.. the lady asked me wat i wanted.. i wanted to keep my incoming.. so she gave me that on credit and i signed up for a mega30.. and then worked my way into getting more credits..

i had..
275 min
Unlimited E/W
CD/VM/125 txt..
R2R & unlimited incoming
100 L/D Min

= ~32 tax and fees in...

I also suggest u Port ur number to a 647 if ur getting a lot of calls from Toronto.. and get some L/D minutes..

[KrayZeeMofo]

I tried adding Rogers to Rogers on the $20 plan ... it's a no go. Not 100% sure, but I think that you should be able to add the value pack to it. A friend of mine has the $30 (now $35) value pack to her $17.50 plan.

$35 pack added to her plan?...is any of that $35 credited back?

[cor]

i had the 17.50 plan and managed to get the the 125 texting value pack which includes caller id and voicemail (total is just under $30 iirc). i called into retentions/cancellations recently and the last couple reps i have spoken to said that my plan is the lowest there is and that nothing else can be added and/or credited....is that just a bunch of BS or is that true?

Any advice would be greatly appreciated

I think they are givin' you a load of bs! I added a new number in April for my step-son. I was able to get the $17.50 plan, 200 minutes, unlt ev&w/e @6, + 911 and saf. I said he needed a text plan and they gave me vm, cid and 2500 text for $10 (a retentions value pack) and a $10 credit. So I pay $24.95 plus tax. I'm in BC fwiw.

Also, at the time they said they would give 1 month unlimited local calling but the second time I called to set it all up, the csr was not able to add just 1 month, she said the system would only allow 3 months. It took about 2 calls to get this deal.

Cor

[Shak]

I've never really had a lot of luck in getting any of these nice retention packages (Even though I'm on a retention plan already). Told them I was laid off and also back in school and can't afford my plan. I went a little overboard this month and got a $100 phone bill.

This is what I have:

250/Unlimited Eve (after 9)/wkds $20
credit -$10
Communicate Value Package $11
(125 txt/VM/ CID)
R2R $5
credt -$5
911 + SAF

Final bill before taxes = $44.35

The only thing the offered me was the "Double your minutes" plan (350+350 mins) which would have made my bill $20 more per month. The customer service guy I spoke to offered me the same plan before he transferred me to retentions but i have a suspicion that he told retentions to offer me the same thing. I asked if there was anything at all they could do to make it cheaper and he said no.

Also asked for any kind of student perk (free after 6) and he said it wasn't applicable to a retentions plan.

I swear my account must be flagged or something cuz they never want to give me anything! Side note, I've had this number since 1997. I'll try and call again but I have a feeling I'l get rejected again.

edit: I do have less than a year left on my contract. I'll try and wait it out til I'm closer to the end and see if that gets me any more leverage...although with my luck, they'll probably just let me cancel

[armandino101]

Has anyone had the 33.3% value pack discount taken away? I was offered this discount on a $35 data pack when I got a new plan, but it was taken away in my last bill. I called rogers and they told me the discount was given by mistake, that I shouldn't have got it in the first place, and a bunch of other BS.

Anyone else in the same situation? I'd appreciate any advice. Thanks.

[shopper-X]

hi guys,

i've currently got:

100 daytime
1000 evening/weekend
unlimited incoming
vm, cd
250 outgoing txts
35 long distance mins

i'm paying $55.88 after taxes per month. i have a 519 number and its impossible to use my unlimited incoming back home in toronto since its long distance for others to call.

now my problem is that my last bill came out to $129. i'm roughly a year and half into my 3 year plan. would it be worth it calling retentions and trying to get a better deal?

thanks

you could definitely get a better deal than that.. i had a similar plan before i changed it last Sept.

I simply called rogers retention.. and said that this plan isnt working for me.. the lady asked me wat i wanted.. i wanted to keep my incoming.. so she gave me that on credit and i signed up for a mega30.. and then worked my way into getting more credits..

i had..
275 min
Unlimited E/W
CD/VM/125 txt..
R2R & unlimited incoming
100 L/D Min

= ~32 tax and fees in...

I also suggest u Port ur number to a 647 if ur getting a lot of calls from Toronto.. and get some L/D minutes..

Yes you can get a better deal.
Read a few pages back and read up on the deals people are getting. Try to add the 1,000 Canadian Long Distance for $5. That should help you with your unlimited incoming while out of your local calling area.

One of my plans is:
250 daytime minutes
unlimited weeknights and weekends @ 6pm
R2R
unlimited incoming
$12 Value package (2,500 txt, VM, CID, Who Called)
$5 for 1,000 Long Distance
Total: $22 + SAF + 911 + tax = $32.81

[SuperFlyOrDie]

^That plan sounds great, but does anyone get data with there retentions plan? Im looking to upgrade to a smart phone and wondering what deals are out there?

[lordiablo9]

the only data plan that i was offered was 500m+gps navigation, etc. for 30. which was not so great.

^That plan sounds great, but does anyone get data with there retentions plan? Im looking to upgrade to a smart phone and wondering what deals are out there?

[chronos]

I picked up a Bold back in December ($99 3yr contract) and ported my number from Fido. Got the standard 500MB plan for $45. Activated my account and called up retentions 30 mins later. The first 2 people I spoke to didn't budge and only offered to add the $10 Value pack to get the features I wanted. When I spoke to the 3rd person, I said Fido offered me the $45 plan with CID, VM, Unlimited Incoming, etc etc. She said, "Let me see what I can do" and I knew I had a chance :cheesygri

In the end I got;

250 daytime
6pm early evening
500MB data
500 text messages
Unlimited Incoming
CID
VM

$45 + SAF + 911

Not too bad considering I was a Rogers customer for all of 30 mins. I called in just now to ask about Canadian LD but they didn't offer anything for free :( So I'm going to call later.

35 mins - $6
100 mins - $12
200 mins - $20

[lordiablo9]

Thanks to RFD i found out about this retention plan thing after more than 2 years of paying a pretty expensive fee (compared to what I just bargained)

so before, I had 50+50/1000 day/eve 9pm, unlimited incoming & Call display. I was paying something like 45 each month after tax.

with the new plan I have 250/unlimited day/eve 8pm, call display, free rogers to rogers, 125 sms, 100 ld. And I will be paying 32 each month after tax.

Also, when I wanted to upgrade my phone at the store before, they told me that for some reason I was only at tier 1, which was absurd since I've been paying almost 50 bucks for 50 months. Retention fixed that and I got a new phone for a price less than the 3 year contract price on the web.

Probably not the hottest deal on RFD but I'm happy, for now.

[wonderking]

Yes you can get a better deal.
Read a few pages back and read up on the deals people are getting. Try to add the 1,000 Canadian Long Distance for $5. That should help you with your unlimited incoming while out of your local calling area.

One of my plans is:
250 daytime minutes
unlimited weeknights and weekends @ 6pm
R2R
unlimited incoming
$12 Value package (2,500 txt, VM, CID, Who Called)
$5 for 1,000 Long Distance
Total: $22 + SAF + 911 + tax = $32.81


Thanks for the input, I managed to get unlimited evenings & weekends/texts for roughly the same price I was paying before. Much better, but I'll try retentions again once my contract is a bit closer to renewal.

Cheers

[ipopov]

Has anyone had the 33.3% value pack discount taken away? I was offered this discount on a $35 data pack when I got a new plan, but it was taken away in my last bill. I called rogers and they told me the discount was given by mistake, that I shouldn't have got it in the first place, and a bunch of other BS.

Anyone else in the same situation? I'd appreciate any advice. Thanks.

Have to admit, messages like this are starting to concern me. Surprised they haven't gotten much attention here. I can't really understand how they can do that, all discounts are given as a part of the new contract. If they were given "by mistake" and they want to take them back they should really cancel the contract without any penanlties to the customer.

[casey5]

OK my first round with Retentions and here's what I was offered:

250 weekdays mins
unltd evenings @6pm + unltd weekends
unltd R2R
Retention pack (2500 text, VM, CID) with $5 credit
100 mins LD

$30 + SAF + taxes

She wouldn't budge on the $5 credit only for the retention pack, I'm not too happy with that and told her I'll think about it. I see posts of others getting the full $10 credit. Hubby has a dinosaur plan with Rogers:

100 + 50 weekdays/weeknights
Unltd weekends
CID + VM

$25 + SAF + taxes so he's definitely overdue for some credits.

And HUP for Nokia N95 is $249.00 with data plan, I balked at this price. She said if I don't upgrade to a data plan, the price is $449!!

Any recommendations from negotiation experts? I'm really looking to add more minutes and some text msging in the $25 plan range.Thx in advance.

[SuperFlyOrDie]

hey, thanks a lot for ur input

my first call which was a few days ago the agent offered me this

350 Daytime Minutes
Unlimited Even and Weekends after 5
Unlimited Txt and Picture Msging
Unlimited Incoming
500 mb of Data
100 Canadian Long Distance

all for a combined total of about $59

my call today, the agent was very nice, and helpful offered me the following:

350 Daytime Minutes
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
Unlimited Incoming Local Calls (which means that i must be in my local area)
Unlimited Rogers to Rogers
500 MB of Data
100 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

all the above for a grand total of $47.97

Now observing the two, i obiviously told the agent to go ahead and make the changes on my account as the second offer i found a lot better and less then what i was offered in the beginning.

As for phones, the agent was offering me for the same price as a new customer would get since i am still on Tier 1, i got my contract in Jan 08 which had the following:
250 Daytime Minutes
Unlimited Evening and Weekends at 6
the $15 Smartphone value pack which had
Who Called, Name display, Enhanced Voicemail, 2500 Txt and picture msging
100 Canadian Long Distance Minutes with a conbined total of about $37

the purpose of me sharing my plan is just for other members information and what they can achieve :)

peaCe

PS. comments on how well i did, or if i could have done better will b appreciated :)

Wow, after reading your deal that you got I figured I would try myself.
Customer Service immediately transferred me to Customer Relations (Retentions) at the slightest mention of me thinking about canceling. I just asked when my 3 year contract is up, she said she can't tell me but will transfer me to retentions. (Found out it is in August/09)

I basically told the guy i wanted a lower price and more features and so far i got this offer:

500 Daytime Minutes
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
Unlimited Rogers to Rogers
100 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

All for $40 + SAF/911

I didn't accept it yet because im waiting for the XPERIA to come out, at which point he told me to call back and i can have the "new customer" price on it plus that plan.

I also want to see if I can get 500 MB data in there when i call back.

[glossyy]

Hi,

I was wondering if there's a better/cheaper plan. I have the same problem as the other blogger on top. I have a 519 number but I'm in toronto. My plan is 60.00 after tax and all the included fees.

The student plan has:

200 weekday minutes
unlimited weekends and evenings starting from 7
R2R call/text
1000 text messaging
100 long d minutes
caller id
unlimited incoming
45.00 + emergency..+tax..and other fees i guess ends up being 60.00

I can't pick up any calls so I find the unlimited incoming quite useless. I've been with rogers for 5+ years and my 3 year contract is about to end in October. I went by the rogers/fido/telus booths and they told me I had the best plan already but I am really looking for something cheaper. Any ideas on how to call in to retentions? Thanks for the help everyone!

[shopper-X]

Hi,

I was wondering if there's a better/cheaper plan. I have the same problem as the other blogger on top. I have a 519 number but I'm in toronto. My plan is 60.00 after tax and all the included fees.

The student plan has:

200 weekday minutes
unlimited weekends and evenings starting from 7
R2R call/text
1000 text messaging
100 long d minutes
caller id
unlimited incoming
45.00 + emergency..+tax..and other fees i guess ends up being 60.00

I can't pick up any calls so I find the unlimited incoming quite useless. I've been with rogers for 5+ years and my 3 year contract is about to end in October. I went by the rogers/fido/telus booths and they told me I had the best plan already but I am really looking for something cheaper. Any ideas on how to call in to retentions? Thanks for the help everyone!

Like the answer for the other user, call Retentions and modify your plan and add the 1,000 Canadian Long Distance for $5.00. See what they can do for you and keep us posted.

[rocketfish]

hi, has anyone been able to get anything better than 10$ off the BB value pack?

i keep calling and seem to be always getting the same quote or higher..

47.45 with a 15$ plan +25$ value pack+SAF

bold for 274.99 waived admin fee

been with rogers for almost 10 years

asked about breach of contract with the new incoming text and they said it wasnt

does anyone know how to get this 5$ cheaper...

I would be happy to pay the price for the bold if the plan was 5$ cheaper

[SuperFlyOrDie]

Wow, after reading your deal that you got I figured I would try myself.
Customer Service immediately transferred me to Customer Relations (Retentions) at the slightest mention of me thinking about canceling. I just asked when my 3 year contract is up, she said she can't tell me but will transfer me to retentions. (Found out it is in August/09)

I basically told the guy i wanted a lower price and more features and so far i got this offer:

500 Daytime Minutes
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
Unlimited Rogers to Rogers
100 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

All for $40 + SAF/911

I didn't accept it yet because im waiting for the XPERIA to come out, at which point he told me to call back and i can have the "new customer" price on it plus that plan.

I also want to see if I can get 500 MB data in there when i call back.

Well I called back, and I got a chick that wouldn't budge on anything. I kept asking for 500MB of data and she wouldn't give it to me.
What should I do?

[devillblood]

Well I called back, and I got a chick that wouldn't budge on anything. I kept asking for 500MB of data and she wouldn't give it to me.
What should I do?

well, the way i went about it was i told them i was leaving cuz i had a offer from telus which had the 500 mb of data included and the representative said let me see what i can do, if i can't do better then you can leave and he offered me something that was wayy better so i decided to stay

peaCe

[marcopolo85]

Just got audited, my monthly bill comes to $10 more then what I originally negotiated for this month. Anything I can do about this?

[SuperFlyOrDie]

well, the way i went about it was i told them i was leaving cuz i had a offer from telus which had the 500 mb of data included and the representative said let me see what i can do, if i can't do better then you can leave and he offered me something that was wayy better so i decided to stay

peaCe

Thanx man, but now I'll have to wait a long time because i caved and took the offer, lol! Still not bad though, I got the Sony Ericsson C905 for $250, so I took that


Just got audited, my monthly bill comes to $10 more then what I originally negotiated for this month. Anything I can do about this?

How long did you have your plan before you got audited?? I say call back and tell them you are canceling because THEY broke your contract agreement!

[devillblood]

Thanx man, but now I'll have to wait a long time because i caved and took the offer, lol! Still not bad though, I got the Sony Ericsson C905 for $250, so I took that



well u dunt really have to wait long, just call back after 3 months or so, which isn't long at all, untill then keep update on what rogers is offering n this thread, i have been following this thread for a LONG TIME, since the time i registered on this site even before, and reading on what others have got, u get experience and u get enough knowledge so when the time comes of you calling back, you know exactly what u want and how to go about getting it

peaCe

[SuperFlyOrDie]

well u dunt really have to wait long, just call back after 3 months or so, which isn't long at all, untill then keep update on what rogers is offering n this thread, i have been following this thread for a LONG TIME, since the time i registered on this site even before, and reading on what others have got, u get experience and u get enough knowledge so when the time comes of you calling back, you know exactly what u want and how to go about getting it

peaCe

Thanx for the advice!! I'll do that for sure :)

[lookingforstufffff]

Just got audited, my monthly bill comes to $10 more then what I originally negotiated for this month. Anything I can do about this?

Good luck "cancelling", try your luck with getting the credits back but if it was a "legit" reason you won't get anywhere.

[tor_forsale]

Do rogers have anything like unlimited incoming PROVINCE WIDE, i want use my phone in GTA, cambridge , waterloo , windsor , sarnia and niaraga area

[lookingforstufffff]

Do rogers have anything like unlimited incoming PROVINCE WIDE, i want use my phone in GTA, cambridge , waterloo , windsor , sarnia and niaraga area

My... (number here)

[whabs]

Good luck "cancelling", try your luck with getting the credits back but if it was a "legit" reason you won't get anywhere.

Just to make sure, let's say you agreed for a new contract because, let's say, you got incoming for free and you weren't eligible. So they wanna take it off your plan. You are saying that you are stick for the remaining of the contract without that incoming ?

And you can't cancel without paying fees ? I'm pretty sure there is a law to protect you from this.

[tigger03]

Well I called back, and I got a chick that wouldn't budge on anything. I kept asking for 500MB of data and she wouldn't give it to me.
What should I do?

You may want to try negotiating your daytime minutes. Do you really need 500 daytime minutes in addition to R2R? I found it realistic to tell the lady what I wanted:

- 150 to 200 daytime mins
- eve/wknds after 6
- R2R
- 500 MB or more
- CID, VM, some text

... those were my essentials. Anything more than that was negotiable.

So I was offered:

- 200 daytime
- eve/wknds after 6
- unlimited network calling
- 500 MB
- CID, VM, 2500 text
= $45+SAF+taxes

... and I was a Rogers customer for around a week.

[marcopolo85]

Just to make sure, let's say you agreed for a new contract because, let's say, you got incoming for free and you weren't eligible. So they wanna take it off your plan. You are saying that you are stick for the remaining of the contract without that incoming ?

And you can't cancel without paying fees ? I'm pretty sure there is a law to protect you from this.

Thats what gets me, you agree to those services for a certain monthly fee, they charged me the first month with the agreed amount but then the second month they start charging more then what I agreed to. Didnt go over any mins or anything just says on the bill
"Due to an administrative oversight, you have been receiving a monthly discount on your Value Pack for which you are not eligible. While discounts applied on previous invoices will not be reversed, please note that starting with this invoice, this discount has been removed. We apologize for any inconvenience this may cause you"

Ill be calling in the next day or so to give someone an ear full.

[devillblood]

Thanx for the advice!! I'll do that for sure :)

no problem, anytime :)

Good Luck!!

You may want to try negotiating your daytime minutes. Do you really need 500 daytime minutes in addition to R2R? I found it realistic to tell the lady what I wanted:

- 150 to 200 daytime mins
- eve/wknds after 6
- R2R
- 500 MB or more
- CID, VM, some text

... those were my essentials. Anything more than that was negotiable.

So I was offered:

- 200 daytime
- eve/wknds after 6
- unlimited network calling
- 500 MB
- CID, VM, 2500 text
= $45+SAF+taxes

... and I was a Rogers customer for around a week.

this plan is awesome, considering you have been a rogers customer for around a week ONLY, so a job well done, i guess later on you can call back and get more credits ;)

peaCe

[SuperFlyOrDie]

You may want to try negotiating your daytime minutes. Do you really need 500 daytime minutes in addition to R2R? I found it realistic to tell the lady what I wanted:

- 150 to 200 daytime mins
- eve/wknds after 6
- R2R
- 500 MB or more
- CID, VM, some text

... those were my essentials. Anything more than that was negotiable.

So I was offered:

- 200 daytime
- eve/wknds after 6
- unlimited network calling
- 500 MB
- CID, VM, 2500 text
= $45+SAF+taxes

... and I was a Rogers customer for around a week.

Yeah thats what I did too, I said I dont really need 500 min, can i get some data instead? And she didnt want to work with me on that. Oh well I got unlimited on device browsing anyways and the C905, so if I ever get a smartphone I'll call back in

[kid_icarus]

what's the main way to get to customer relations now?
same old: ask to cancel your service?
i don't think the direct line works anymore right

i asked to cancel my service
but i have a feeling that the rep i was talkin to was not the customer relations rep......

[yen800]

well i have the new $45 data plan as the following...

200 daytime minute
unlimited evening/weekend start at 6
my5 canada wide
500mb data plan

for $45-10-3.5 plus saf and tax
I have been with rogers for 4 years and i tried a few times calling and they won't throw in more
especially when i was using the data i never know that instant message is not counted within the data, so last time when i called in they said they were able to credit me back for the past months but not this month
and afterward, they even extend my contract till 2012, which in the beginning they told me it wont extend my contract, now it just makes me frustrated and want to cancel the contract..:mad:

[pogs]

Hey Folks,

I am going to call in for a friend of mine...but I'm not sure what kind of plan to ask for.

Basically, he needs:

-500 min day time
-UL e/w at 6 pm
-SMS 1000/ UL
-email

oh and he wants a blackberry.

He currently has a basic plan with 200 mins, and he is paying about $80/month.

Also, he is using the cell phone mainly for work. Is there a difference b/t a personal and business cell phone plan?

His business is a one man business, but I am not sure if he would get a better deal if he says he wants to switch the cell phone to a business account or to keep it as a personal account.

Any advice and experience is appreciated.

Thanks,
pogs

[jakemtl]

I am finally out of contract and thinking of switching to Full Fido. I use 500 min per month on average. Here is what Rogers offered me:

$45
700 min
U/L E+W from 6pm
VM+CID+2500txt (included after $10 credit)
$0 SAF (credited back to me)
2 or 3 yr contract required

I can have the same as above but w/1000 min for $50, or 2000 min for $70.

The phones offered to me are unimpressive:
BB Pearl or Pearl Flip $35
BB Curve (new) $259
BB Curve (old) $184
BB Bold $324
iPHone 8GB $199
Samsung Jack $59

If I pick any of the above phones I require a 3yr contract AND a data plan. She said as of last week data plans are required on smartphones, they won't ship them out without a data plan (don't know if she is BSing me or not).

I was offered the Data Value Package as a $10 addon (after a bunch of credits). It includes 500mb data, and improves on some of the feature included in the base package above (U/L txt, enhanced vmail, Mobile Backup, Who Called).

What do you guys think? I would be tempted if not for the 3yr contract and the expensive hardware...

[illistic]

Needed a new phone, so I more or less "settled" for:

300 Anytime Minutes
Free Network Calling (Rogers, Fido, Rogers Home-Line)
Free Calling Weekdays from 5pm - 7am
Free Calling on Weekends
1000 Text Messages
100 Long Distance Minutes
50 Picture/Video Messages
Caller ID
Voice Mail
500 MB Data

BB Bold 9000 for $299

($45 + $6.95 + $0.50 + tax) - 10% discount = $53.34 per month (for 3 years)

[tigger03]

no problem, anytime :)

Good Luck!!



this plan is awesome, considering you have been a rogers customer for around a week ONLY, so a job well done, i guess later on you can call back and get more credits ;)

peaCe

naw, man. I'm not calling in -- I think I bugged them enough, and don't want to get my account flagged. I'm happy with what I have, given that I'm a new client. 100 long distance minutes would be the icing on the cake though ... lol. I'll leave it be for a while.

[samj1]

I called Rogers for my gf as she didn't have a great plan for her usage. Her old plan was the basic My5 35 (250 minutes, 9pm evenings, My5 canada wide) and ran close to $50 a month once you factor in the saf/911/taxes. After some time I managed to get the following:

350 minutes (250 + 100 bonus)
5pm evenings and weekends ($2 to get 5pm instead of 6pm)
100 text messages ($3 - she doesn't use more than 50 a month)
1000 CDN long distance ($5 credited)
CID ($8 credited)
VM ($7 credited)

Total including saf/911/taxes = $42.32

I had to call 4 times initially to get to a retentions rep (got the same CSR twice!). Some CSRs aren't willing to help you if you aren't happy with your plan. One CSR even tried to tell me that because I wasn't the primary account holder that retentions "wouldn't even talk to me". That is BS. Eventually I got someone who mentioned the 100 cdn ld but said it was from retentions and he couldn't add it. I just asked to be transferred to that department and he happily did so. Spoke to a rep and got an interaction ID which is the magic words you need to get back to retentions easily!

It took 2 followup calls to finalize deal. I just mentioned that I was speaking to someone at retentions and had an interaction ID - instantly transferred to retentions. The sticking point was my desire to have voicemail which the rep would not budge on when I first called back. On the second follow up I intended to accept deal without voicemail but nevertheless asked the rep about how much it would cost to include it. I said I would pass because I couldn't afford the additional $7. After the rep made the changes she said that she added the basic voicemail for me for free "just in case I need it". That was very nice of her.

Lesson learned from this experience and calling Rogers about TV for my parents:

1) Before you call, do your research and have an idea for what you are trying to get. Be realistic about what you absolutely need, what you would like, and how much you are willing to pay.

2) It takes patience to get to someone who can help you. Don't try to fight a CSR if they aren't helpful. Just call back later to get someone else.

2) Be polite! People appreciate being treated nicely and with respect. Keep in mind that if you don't get a pleasant rep you won't get far no matter what you do, in which case refer to the previous point. When you do get a helpful and friendly person on the line, do everything you can to get them on your side.

[NerV]

Great advice from everyone. Thanks. Anyone knows what's the deal with the google phone? It comes out on June, 2nd. Any info on price or the plans that go along with it? Thanks.

[captawesom3]

um would it work if my cousin wanted the same plan as me and i tell rogers that I have it.. will they give it to my cousin?

[lookingforstufffff]

um would it work if my cousin wanted the same plan as me and i tell rogers that I have it.. will they give it to my cousin?

Try, what do you have to lose?

[psycho0]

My current plan is as follows:

Student Plan 25 - $25.00
- MY10 local
- 100 Weekday Minutes
- 1000 Eve/Weekend Minutes
- 500 Incoming Minutes
- Unlimited Rogers to Rogers
- 6PM Early Eve. Calling Option

I am a 10+ year Rogers customer, however, I signed onto this 3 year plan one year ago.. so therefore I still have 2 more years with this contract. Right now I want free caller id and voicemail. What do you guys think is the best approach to get that? Should I call and mention that I am 10+ year rogers customer w/ TV, internet and wireless? Or should I threaten to cancel and ask for caller id and voicemail. Please help. Thanks!

[peterstevan]

I wonder if Rogers has some sort of customer feedback survey/form? It would be nice to inform them on how 'unpleasant' some of their customer relations people are. Maybe we can weed some of the horrible ones out and reward the ones that are helpful...hmmm

[zweinstein]

Great advice from everyone. Thanks. Anyone knows what's the deal with the google phone? It comes out on June, 2nd. Any info on price or the plans that go along with it? Thanks.

$199 on 3-year contract renewal with min $45 voice+data plan. You can probably do a little better than that price if you go through retentions.

[lookingforstufffff]

I wonder if Rogers has some sort of customer feedback survey/form? It would be nice to inform them on how 'unpleasant' some of their customer relations people are. Maybe we can weed some of the horrible ones out and reward the ones that are helpful...hmmm

I would if Rogers has some sort of customer review form?

You can ask speak to the supervisor of said employee and leave them a voicemail if they cannot get your call when you call, as long as you have the interaction number + rep's name CSR should be able to forward you to the supervisor at no cost (due to the fact call centers are all over the world).

[p_dhaliwal]

http://www.ihaterogers.ca/

I found this site while I was googling around ....how best to deal with rogers to get good rogers deals. Its informative website...the person actually used to work in rogers retention center and provide info. on how to deal with them, if any of you are interested.

[p_dhaliwal]

Does anyone had their internet bill reduced through rogers retention center? Care to share your experience? Appreciate it!

[p_dhaliwal]

I would if Rogers has some sort of customer review form?

You can ask speak to the supervisor of said employee and leave them a voicemail if they cannot get your call when you call, as long as you have the interaction number + rep's name CSR should be able to forward you to the supervisor at no cost (due to the fact call centers are all over the world).

You could use below forum if you wish to email or mail them instead of calling: https://your.rogers.com/contact/contactus_main.asp

Other option is to simply call as "lookingforstufffff" mentioned.

[hooky]

Thats what gets me, you agree to those services for a certain monthly fee, they charged me the first month with the agreed amount but then the second month they start charging more then what I agreed to. Didnt go over any mins or anything just says on the bill
"Due to an administrative oversight, you have been receiving a monthly discount on your Value Pack for which you are not eligible. While discounts applied on previous invoices will not be reversed, please note that starting with this invoice, this discount has been removed. We apologize for any inconvenience this may cause you"

Ill be calling in the next day or so to give someone an ear full.

I got that msg on my latest invoice also. Sucks. I called but they wouldn't changed anything. I'm gonna have to try again next week.

[kyli]

I have a such suck experience this morning~~~>:(
I call in and ask for better deal. They refuse to do that and say you can cancle if you like. So ridiculous.
Now I'm realy thinking of cancle that contract even i need pay $100.

I HATE ROGERS!!!

[jackeroonie]

Does anyone have the $15 smartphone value pack without a data plan? I'm having problems sending MMS, and was wondering if it was because I don't have a data plan...

[tnguyenviet]

I have a such suck experience this morning~~~>:(
I call in and ask for better deal. They refuse to do that and say you can cancle if you like. So ridiculous.
Now I'm realy thinking of cancle that contract even i need pay $100.

I HATE ROGERS!!!

That's where you call back and try again. As you know, sometimes one will get an ******* of a rep.

Anywho, I am thinking about calling back to retentions to get a better deal and a phone (as an idiot, I resigned back in september 2008 with 2 credits but did not grab a phone while I did it). I was wondering if I call in lets say, today, would I be able to negotiate a plan for a future phone coming up (SE Xperia) and have it follow through until it comes out? Or would I have to wait before it is out before signing (renewing) again?

Thanks

[devillblood]

i know this is a little off topic, but i ordered my HTC Touch diamond from rogers and they said it got picked up on friday, does UPS deliver on saturday??

i live in Mississauga, wen i ordered the BB Flip Pearl 8220 (worst phone ever) it came the next day, so are there any chances that i mite get my phone on saturday or will have to wait till monday for it?

[tnguyenviet]

i know this is a little off topic, but i ordered my HTC Touch diamond from rogers and they said it got picked up on friday, does UPS deliver on saturday??

i live in Mississauga, wen i ordered the BB Flip Pearl 8220 (worst phone ever) it came the next day, so are there any chances that i mite get my phone on saturday or will have to wait till monday for it?

Business days.

[aku]

Today I was able to get the iphone without a data plan with a new plan, hopefully that 6gb/$30 will come back with the upcoming google phones

[devillblood]

Business days.

yea, thanks

i just did a tracking search again and it says schedule date of delivery June 1st

thats pretty sad since i am really looking forward to this phone, hopefully it is worth this wait

peaCe

[ForbiddenX]

Got my rogers bill and the wireless essentials discount was taken off :( I had 33% off the $35 value pack. Should I call in to see if I can get at least a $10 discount?

[burnttoast]

i know this is a little off topic, but i ordered my HTC Touch diamond from rogers and they said it got picked up on friday, does UPS deliver on saturday??

i live in Mississauga, wen i ordered the BB Flip Pearl 8220 (worst phone ever) it came the next day, so are there any chances that i mite get my phone on saturday or will have to wait till monday for it?

can i ask whats so bad about the pearl? im thinking about the non flip one

Today I was able to get the iphone without a data plan with a new plan, hopefully that 6gb/$30 will come back with the upcoming google phones

how? i thought rogers had that new data-attach policy

[mlerner]

Today I was able to get the iphone without a data plan with a new plan, hopefully that 6gb/$30 will come back with the upcoming google phones

I have a feeling Rogers will be demanding a data plan or charge you extra. The new policy is any data plan with a smart phone activation or HUP.

[hooky]

Got my rogers bill and the wireless essentials discount was taken off :( I had 33% off the $35 value pack. Should I call in to see if I can get at least a $10 discount?

Doesn't hurt to ask but don't get your hopes up.

[devillblood]

can i ask whats so bad about the pearl? im thinking about the non flip one


well this is my opinion, to start off the cell phone itself is really slow not to mention laggy at times, its takes forever to load webpages that require more then 25kb to load :S i have a data plan so it is impossible to surf on it, every minute or so the phone will show a clock in the center of the screen which will freeze the phone for like a min

so personally i have had a real bad experience with the Pearl Flip, so i returned that phone and ordered the HTC Touch Diamond, i just hope that phone is good as i am expecting it to be a wayyy better phone then the Flip and to perform a lot faster then my current phone O2 Xda Mini S

all in all the waiting for that phone is just increasing my anitcipation of the phone, i hope it can keep it and go beyond but then again you never know

peaCe

[da_hool]

Rogers Wireless new plans and changes effective June 2, 2009:

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

$45 smart phone data plan is 150 minutes (100 + 50 bonus minutes) down from 200 minutes and it's My5 Local now instead of My5 Canada-wide.

Lots of other changes too.

[Ziggy007]

Just got my bill for the month and found they removed my 33% discount off the value pack.

Has anyone had any luck getting that put back on?

Having that discount was part of the negotiated package of my contract. I accepted it and went for three more years after being told my bill with all credits would come to around $46, now it has gone up to $57.

[da_hool]

Just got my bill for the month and found they removed my 33% discount off the value pack.

Has anyone had any luck getting that put back on?

Having that discount was part of the negotiated package of my contract. I accepted it and went for three more years after being told my bill with all credits would come to around $46, now it has gone up to $57.

Some other people who have the same problem here:

http://www.howardforums.com/showthread.php?t=1480812

[w3ss]

Rogers Wireless new plans and changes effective June 2, 2009:

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

$45 smart phone data plan is 150 minutes (100 + 50 bonus minutes) down from 200 minutes and it's My5 Local now instead of My5 Canada-wide.

Lots of other changes too.

I wonder how that is going to affect me. I signed up for a $45 Mega Value Combo already but it doesn't take into affect until June 7 (My billing cycle).

Better call and check tomorrow.

[Aznsilvrboy]

Rogers Wireless new plans and changes effective June 2, 2009:

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

$45 smart phone data plan is 150 minutes (100 + 50 bonus minutes) down from 200 minutes and it's My5 Local now instead of My5 Canada-wide.

Lots of other changes too.

Wow Rogers is getting worse and worse than it already is. Pricier AND crappier plans, right before Global Wireless is about to go "live" too.

[Mad.Whack]

Wow Rogers is getting worse and worse than it already is. Pricier AND crappier plans, right before Global Wireless is about to go "live" too.

That doesn't make sense to you?

[HarmanB]

I have:

200 daytime minutes
Free evenings after 6 and weekends (EPP plan)
My 5
500 mb net, 10,000 text messages, caller Id and voicemail
for $42.50 + SAF + taxes

However, I got a warning on my bill that htey wree going to get rid of my credits which account to $15/bill. I've called a few times and they're trying to convert me to a regular price plan in order for me to keep the credits. I'm so frustrated because I only renewed my contract because they offered me that deal. I've tried to talk to them but it seems like they just dont care to keep their customers happy anymore.

[Pughball]

Called this morning, rep was very pleasant.

Got 300 anytime minutes
2500 texts, VM, Call ID, Who Called
Unlimited Evenings and Weekend @ 6
1000 Long Distance minutes
Auto Roadside Assistance

30 + SAF + 911 = 37.45 $ or 42.32$ all taxes in

A reference point for people who might be interested in a plan like this. Also, the roadside assistance is wonderful in that it is tied to the phone, so any car you drive is covered.

I'm quite happy with this, might not be the best plan but it's damn good for me.

[NerV]

Rogers Wireless new plans and changes effective June 2, 2009:

http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g/

$45 smart phone data plan is 150 minutes (100 + 50 bonus minutes) down from 200 minutes and it's My5 Local now instead of My5 Canada-wide.

Lots of other changes too.

4.) Unlimited Network Calling (free calling to/from all Rogers, Fido, and Rogers Home Phone) expired across all plans.

Does this mean that R2R will be taken away from the plans?

[mlerner]

Does this mean that R2R will be taken away from the plans?

Only for new customers.

[invisible]

Hmmm, so check out what I got, and keep in mind I've only been with Rogers for SIX MONTHS...

250 daytime minutes (200+50 bonus)
6pm evenings and weekends
1000 Canada-wide long distance minutes
Call display
Voicemail
10,000 sent/received text/picture/video messages
Unlimited email/IM
500 MB of data

ALLL of this for only $50 a month (plus SAF and taxes). So just over $60.. Not bad considering my base plan (the 250 mins+6pm) is worth $25, the 1000 Canada-wide minutes is worth $60, and my BB Value pack is worth $35.. So I managed $120 worth of features for less than half price! But because of Rogers being so flexible and understanding to my needs, I'll be opening up a second line with them (for a different area code). HANDS-DOWN best customer service out there in the Canada telecom market. Say what you will, but this can't be beat.

[mattt33]

Hey, yeah it's a pretty good plan you have there. However, i think you can still knock it down a bit so give it a try.

I pretty much have an identical plan to yours, with the exception of a bit more daytime minutes and i was able to negotiate everything over the first 3-4 months from activation.

So it's definitely possible! But if you're already happy then that's all that matters.

[Badman]

hey guys after a messed up week I finally came to this:

$20 - 250min evn/wkned 8PM -$10 credit
Rogers to Rogers - Free
$5 - 6PM evn early calling
Free CID
$5 500TXT MSG
$30 1GB Data

Total $50 + SAF & Tax
Did not have to restart contract.

For the Most part I'm happy. Though I did want more txt as sometimes I pass 500, though I was offered unlimited TXT for $5 more. , but the reason why I went with this plan is for its flexibility. If I want I can save $5 and have free evn/weekend from 8PM, I can always lower the 1GB data to the $25 500mb to save an additional $5. Or if other plans come around (i.e rumor of $30 for 6GB) I can always switch to that.

The only thing I keep noticing here is that people are getting this "$10 retention value pack" here (CID, VM, 2500TXT) ideally that would be perfect for me. Is there anyway I can approach them to put the CID credit($8) + $5-500TXT together to get the retention value pack? and still keep the monthly bill the same. Also do I just ask for the retention value pack?

[casey5]

Called this morning, rep was very pleasant.

Got 300 anytime minutes
2500 texts, VM, Call ID, Who Called
Unlimited Evenings and Weekend @ 6
1000 Long Distance minutes
Auto Roadside Assistance

30 + SAF + 911 = 37.45 $ or 42.32$ all taxes in

A reference point for people who might be interested in a plan like this. Also, the roadside assistance is wonderful in that it is tied to the phone, so any car you drive is covered.

I'm quite happy with this, might not be the best plan but it's damn good for me.

Did you receive the full credit ($10) for the Value Pack? The rep I spoke with only offered $5 credit so I refused to sign up for another 3 years.

[grant]

The only thing I keep noticing here is that people are getting this "$10 retention value pack" here (CID, VM, 2500TXT) ideally that would be perfect for me. Is there anyway I can approach them to put the CID credit($8) + $5-500TXT together to get the retention value pack? and still keep the monthly bill the same. Also do I just ask for the retention value pack?
Probably they would do it, call and ask.

I signed my new contract in march. My $8evm credit suddenly stopped appearing. On my 2nd call the agent explained that my plan cost $20, but my $5evenings, $8cid, and $8evm credits totalled higher than $20, so the system wouldn't allow it.

I asked her about the $10 value pack, and she switched it over immediately. The bonus to me, of course, is that my free texts went from 0 -> 2500. And also i now have $5 of "credit room" for me to get another goodie if i'm able to negotiate it in the future.

[samj1]

The only thing I keep noticing here is that people are getting this "$10 retention value pack" here (CID, VM, 2500TXT) ideally that would be perfect for me. Is there anyway I can approach them to put the CID credit($8) + $5-500TXT together to get the retention value pack? and still keep the monthly bill the same. Also do I just ask for the retention value pack?


It doesn't hurt to ask. One approach might be to discuss the cost of adding voice mail ($7). Then ask if there's a bundle with it and other features, which of course is the CID/VM/2500 text value pack. They should fairly quickly realize that the retention value pack would be a better deal for you since you get what would be $13 (your 500 texts and adding voice mail) for $10.

The $10 retention value pack is the $15 value pack with a $5 credit. YMMV in terms of getting it further credited. I was told they couldn't since it was already credited. You might be able to get some sort of generic plan credit instead.

Thinking about it though, unless you really need 1gb of data it might more sense to try and get credits on the smartphone value pack which has 500mb, cid, vm, and unlimited text for $35. I don't know what retentions offers that for....$25?

[grant]

The $10 retention value pack is the $15 value pack with a $5 credit. YMMV in terms of getting it further credited.
I was told this weekend that it's actually $10 billed and i will get $10 credit for it.

I guess we'll see when my bill shows up?

[shan]

I'm currently on prepaid. I called retentions to see if I could get a deal for switching from prepaid to a plan and I was even willing to go on a contract but they said they can't offer me anything unless I have been on a monthly plan for atleast 6 months.

[xg3]

Rogers Wireless Insider EPP 17.50
BB Data Value Pack 35.00
Savings: 33.3% Value Pack Add-on Disc. -11.66
6PM Early Eve. Calling Option
9-1-1 Emergency Access Fee
System Access Fee

Total before taxes: $50.16

this is mine.. Don't know how i got that 33.3% Value Pack Add-on Disc...

[Aznsilvrboy]

I was told this weekend that it's actually $10 billed and i will get $10 credit for it.

I guess we'll see when my bill shows up?

You're right, I have it and it's $10.

[hOrnizuka]

I got an offer:

250min
Erly Eve from 6
CID, VM, R to R
Unlimited txt, mms
500MB
$42.45 plus tax

Any good? Could I do better? I would like to keep my monthly fee to be less or equal to $45. Perhaps I could ask them to take off VM (more credits?) to save a few bux?

[da_hool]

$32.45 after Monthly Plan Credits, SAF, and 911:

BB MV Combo 45 w/ MY5 - $45.00
-Unlimited Eve/Wknd Minutes
-200 Weekday Minutes
-100 Bonus minutes
-BlackBerry (BIS) Svc 500MB
-MY5 + Canada Wide

Value Pack - $10.00
-Call Display
-Name Display
-2500 Sent/Unl. Received Txt
-Enhanced Voicemail

-6PM Early Eve. Calling Option - $7.00
-9-1-1 Emergency Access Fee - $0.50
-System Access Fee - $6.95

Discount(s)
Rogers Wireless Ambassador 20%
6 pm Eve Student Discount ($7.00)
Monthly Plan Credit 3 Yr ($15.00)
Monthly Plan Credit 3 Yr ($10.00)
Monthly Plan Credit 3 Yr ($5.00)

I got rid of my $10 Talkspot/5PM Early Eve option and added the 6PM Early Eve Student Discount that is supposedly ending June 2, 2009 according to http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g. I am a student just finishing up my accounting designation but got it added on for 3 years with no hassles, all the rep asked for was my student membership ID.

[gdong]

Today I was able to get the iphone without a data plan with a new plan, hopefully that 6gb/$30 will come back with the upcoming google phones

my source at rogers tells me this isn't happening

[peeb]

Anyone know if I'd be able to get a 500mb data/voice plan for under $50 a month(incl. taxes/saf) as a new customer? Minutes/texts dont really matter and all I need is caller id.

My parents have been on rogers for years, so I believe I could bundle it to get a discount but would I have any leverage with retentions at all?

[j0nny]

Hey all I tried searching but its hard when doing so on my blackberry and its tough on the eyesd, lol.
I need the number for the "combined" customer relations, I.e. If you have more than one service.

I currently have cable and wireless under my name and am thinking of adding internet... As dsl isn't available in my area :(
So hopefully calling relations would be able to throw me a bone in the form of a cheap monthly rate, lol

Thanks all

[tigger03]

Rogers Wireless Insider EPP 17.50
BB Data Value Pack 35.00
Savings: 33.3% Value Pack Add-on Disc. -11.66
6PM Early Eve. Calling Option
9-1-1 Emergency Access Fee
System Access Fee

Total before taxes: $50.16

this is mine.. Don't know how i got that 33.3% Value Pack Add-on Disc...

It's going to be removed soon

[jarjarbinkz]

The rogers CS made a mistake last month and added a value pack to my account instead of just voicemail. Lost my 0 dollars for 500 text msges (not an actual credit, but 0 dollar promotion). I called in and complained, now they have given me the 500texts for 5 dollars with 5 dollars extra off my bill (since the promotion is no more). I am getting concerned it will be audited since I have a 20 dollar plan with 15 dollars of credits now compared to the old 10 dollars.

[vinny888]

Called this morning, rep was very pleasant.

Got 300 anytime minutes
2500 texts, VM, Call ID, Who Called
Unlimited Evenings and Weekend @ 6
1000 Long Distance minutes
Auto Roadside Assistance

30 + SAF + 911 = 37.45 $ or 42.32$ all taxes in

A reference point for people who might be interested in a plan like this. Also, the roadside assistance is wonderful in that it is tied to the phone, so any car you drive is covered.

I'm quite happy with this, might not be the best plan but it's damn good for me.

How did you get all that????????????

[rename]

Hi guys,

after checking a couple pages, realized this thread is like over 1400 pages. CRAZY...

I'm not really into this retentions and I have a good Fido plan.
But i need to help a good friend who is paying a lot to Rogers
Here is what he gets as a service from Rogers;

- Internet - Rogers Extreme - $58 (with some extra usage every month)
- Cable Tv with Super Sports Package - $90
- Wireless $25

on Wireless his son uses lots of extra usage as well. so he is sometimes paying over $150. the package comes with 250 Wkday/unlimited weekend and nights/ 75 text message. we need at least 500 Weekday/unlimited weekends and nights and 2500 text messages (i know he texts a lot)

so, if any one can help me out with a plan that would suit them and lower their bill, i'd really appreciated.

[armandino101]

Just got my bill for the month and found they removed my 33% discount off the value pack.

Has anyone had any luck getting that put back on?

Having that discount was part of the negotiated package of my contract. I accepted it and went for three more years after being told my bill with all credits would come to around $46, now it has gone up to $57.

Same thing happened to me. Apparently they're taking away the 33% discount from everyone and the reps won't let you keep it. You can try to get something else for it though. The best they could offer me was to keep the discount for another 4 months, then it will be taken off for good.

[Xoboy]

$32.45 after Monthly Plan Credits, SAF, and 911:

BB MV Combo 45 w/ MY5 - $45.00
-Unlimited Eve/Wknd Minutes
-200 Weekday Minutes
-100 Bonus minutes
-BlackBerry (BIS) Svc 500MB
-MY5 + Canada Wide

Value Pack - $10.00
-Call Display
-Name Display
-2500 Sent/Unl. Received Txt
-Enhanced Voicemail

-6PM Early Eve. Calling Option - $7.00
-9-1-1 Emergency Access Fee - $0.50
-System Access Fee - $6.95

Discount(s)
Rogers Wireless Ambassador 20%
6 pm Eve Student Discount ($7.00)
Monthly Plan Credit 3 Yr ($15.00)
Monthly Plan Credit 3 Yr ($10.00)
Monthly Plan Credit 3 Yr ($5.00)



That is a cheap plan!

[lookingforstufffff]

That is a cheap plan!

It's your typical data/voice plan combination, though I am surprised his plan is cheaper than mine by about 4 bucks -- I have R2R but -100 minutes though.

[michaelyi]

$32.45 after Monthly Plan Credits, SAF, and 911:

BB MV Combo 45 w/ MY5 - $45.00
-Unlimited Eve/Wknd Minutes
-200 Weekday Minutes
-100 Bonus minutes
-BlackBerry (BIS) Svc 500MB
-MY5 + Canada Wide

Value Pack - $10.00
-Call Display
-Name Display
-2500 Sent/Unl. Received Txt
-Enhanced Voicemail

-6PM Early Eve. Calling Option - $7.00
-9-1-1 Emergency Access Fee - $0.50
-System Access Fee - $6.95

Discount(s)
Rogers Wireless Ambassador 20%
6 pm Eve Student Discount ($7.00)
Monthly Plan Credit 3 Yr ($15.00)
Monthly Plan Credit 3 Yr ($10.00)
Monthly Plan Credit 3 Yr ($5.00)

I got rid of my $10 Talkspot/5PM Early Eve option and added the 6PM Early Eve Student Discount that is supposedly ending June 2, 2009 according to http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g. I am a student just finishing up my accounting designation but got it added on for 3 years with no hassles, all the rep asked for was my student membership ID.

what is the student membership id ???
I am a student, how can I get it?

[michaelyi]

That is a cheap plan!
What is the student membership id.
How can I get it if I am a student.

[captawesom3]

Hi guys,

after checking a couple pages, realized this thread is like over 1400 pages. CRAZY...

I'm not really into this retentions and I have a good Fido plan.
But i need to help a good friend who is paying a lot to Rogers
Here is what he gets as a service from Rogers;

- Internet - Rogers Extreme - $58 (with some extra usage every month)
- Cable Tv with Super Sports Package - $90
- Wireless $25

on Wireless his son uses lots of extra usage as well. so he is sometimes paying over $150. the package comes with 250 Wkday/unlimited weekend and nights/ 75 text message. we need at least 500 Weekday/unlimited weekends and nights and 2500 text messages (i know he texts a lot)

so, if any one can help me out with a plan that would suit them and lower their bill, i'd really appreciated.

hey i actually got a pretty good retentions plan on my parents bill for the internet , home phone and wireless.. i contacted the consolidated department of the retentions dept. and i got a really nice person. alls you gotta do is tell them someone else is giving you a better deal and rogers is getting quite pricey for what your getting. and they'll be more than happy to give you a better deal after you tell them what the competitor is giving

[acutebabe]

Does anyone know if customer retention center and customer relations center are the same department, but go by two different names or actually are two different departments at rogers? If so, which one should I be speaking to?

Also, does anyone have any luck with customer relations/retentions to give you a discount on your wireless or cable or whatever other services you may have beside cellular plans?

[lookingforstufffff]

Does anyone know if customer retention center and customer relations center are the same department, but go by two different names or actually are two different departments at rogers? If so, which one should I be speaking to?

Also, does anyone have any luck with customer relations/retentions to give you a discount on your wireless or cable or whatever other services you may have beside cellular plans?

They are the same, just different words.

Regarding other service discounts, I got a -$10 discount for my Express cable service during my contract, could you do better? Probably. If you do better though, feel free to share your experiences.

[jigs910]

Anyone have any experience with getting Rogers to fork over a new phone after having one stolen?

I called in yesterday thru normal sales.. and i was told i would have to pay for a new SIM card and phone.. im planning to do a HUP.. and get another bold (my other bold i bought from a friend)..

the kicker is.. i juss increased my plan from $32 a month to about $50 by switching to the $45 data and voice plan.. (doesnt kick in until June 16)

im assuming i have more leverage to get them to reduce or waive some of the fees..

also if that doesnt work.. wat are the chances ill be able to get my previous plan?

[acutebabe]

They are the same, just different words.

Regarding other service discounts, I got a -$10 discount for my Express cable service during my contract, could you do better? Probably. If you do better though, feel free to share your experiences.

Thanks, They did offer me 20% discount off of the $46.99 that I am paying for Highspeed Rogers Internet. That's almost $10 after taxes. But I declined. I'm calling again to see if they offer anything more. I asked them to match shaw internet services - almost a same package *(although the speed is at 7mb vs. 10mb, acutally rogers hasn't upgraded the 7-10 in my area yet..so its basically the same thing for me but it has additional features) going for $19.95 per month for first three months.

[acutebabe]

Anyone have any experience with getting Rogers to fork over a new phone after having one stolen?

I called in yesterday thru normal sales.. and i was told i would have to pay for a new SIM card and phone.. im planning to do a HUP.. and get another bold (my other bold i bought from a friend)..

the kicker is.. i juss increased my plan from $32 a month to about $50 by switching to the $45 data and voice plan.. (doesnt kick in until June 16)

im assuming i have more leverage to get them to reduce or waive some of the fees..

also if that doesnt work.. wat are the chances ill be able to get my previous plan?

Yes, I have but I didn't get a fancy phone though. I got the phone for someone and they lost it and never did anything about it since, so the line was not used for a while. So I called in to report my phone lost, and asked for a replacement. I wanted to initially cancel since I had no point in continuing the plan. So I just asked for a phone ...any phone that would have been free. So I got a phone, sim card, shipping - everything for free. The phones offered to me for free are going for about $30 on rogers website with 3 yr plans so not bad. Mind you I could have gotten something nice but probably would had to pay few bucks. So, yes report it lost rather than stolen b/c if you do report it stolen, they might ask you to get a police report number which would mean that you would have to go through the police to report it stolen unless you have already done that. Then there's no problem. but less hassles reporting it lost. They can actually see if there is a usage on the phone since you reported the phone lost or stolen, also if you did not make or receive calls since the phone was lost or stolen, make sure you let them know so they can work something out so you are not liable for those charges.

[Pughball]

How did you get all that????????????

My contract was over. I called up and just said as sweet as pie, here's what I need. Telus offered me this for 30 bucks and change, what is the best we can do?

I was really nice about it and I literally only had to barter for well under 10 minutes. I think you definitely catch more bees with honey. But yea, seems like a fantastic deal to me. The roadside and LD minutes alone are 5$ each and so is the value pack.

[jigs910]

Yes, I have but I didn't get a fancy phone though. I got the phone for someone and they lost it and never did anything about it since, so the line was not used for a while. So I called in to report my phone lost, and asked for a replacement. I wanted to initially cancel since I had no point in continuing the plan. So I just asked for a phone ...any phone that would have been free. So I got a phone, sim card, shipping - everything for free. The phones offered to me for free are going for about $30 on rogers website with 3 yr plans so not bad. Mind you I could have gotten something nice but probably would had to pay few bucks. So, yes report it lost rather than stolen b/c if you do report it lost, they might ask you to get a police report number which would mean that you would have to go through the police to report it stolen unless you have already done that. Then there's no problem. but less hassles reporting it lost. They can actually see if there is a usage on the phone since you reported the phone lost or stolen, also if you did not make or receive calls since the phone was lost or stolen, make sure you let them know so they can work something out so you are not liable for those charges.

i actually called rogers the same night it was stolen.. and also filed it to the police already ( i wasn't the only one that had ther stuff stolen that night.. so we all ended up reporting it)..

so basically.. they will fork out a new phone for a cheaper price.. i just got my bold literally a week before it was stolen.. and im a bit bitter.. considering i was lookin forward to my first new phone in 3 years.. im gonna see how much i get that offered to me for.. thanx for the help...

[Pughball]

Originally :Called this morning, rep was very pleasant.

Got 300 anytime minutes
2500 texts, VM, Call ID, Who Called
Unlimited Evenings and Weekend @ 6
1000 Long Distance minutes
Auto Roadside Assistance

30 + SAF + 911 = 37.45 $ or 42.32$ all taxes in

A reference point for people who might be interested in a plan like this. Also, the roadside assistance is wonderful in that it is tied to the phone, so any car you drive is covered.

I'm quite happy with this, might not be the best plan but it's damn good for me.

*Update* Called back again today to confirm a few things and finalize the process. The rep gave me ANOTHER 5$ credit.

It's now a 25$ plan + SAF + 911 = 32.45$ + taxes

This is now a smoking hot deal, thank you RFD. Oh yea, and got 2 HUPs on a Xenon and they gave me an extra credit because I used the "revenue" credit on the first phone, said the 2nd would be more and then just credited me the extra 30 dollar difference. SO impressed with Rogers right now.

[hOrnizuka]

1000 LD mins?! That's crazy!

[shopping_princess]

was anyone able to get any good deals on the new htc magic?

i lost my cell and maybe its time to get a new one!

[antime1]

ended up with 53.61 after tax + 100 for htc magic and:

250 any minutes
free evening/weekends@6pm
caller id/who called
500mb data
rogers to rogers
unlim text/picture messaging/visual voicemail

thats basically it. im not a big fan of the plan i got but its serviceable. i tried 5-6 reps and none of them would go better than this.

[acutebabe]

I tried twice. reps working today were not helpful. Will try again.

[renegadeavenger]

broke my family plan ( not expiring until after 1 year ) to the following:

$25 + saf + 911
100 daytime minutes
100 ld
early evening 6pm
1000 evening/weekends
enhanced voice mail
caller id
2500 txt messages
call forwarding

[acutebabe]

They are the same, just different words.

Regarding other service discounts, I got a -$10 discount for my Express cable service during my contract, could you do better? Probably. If you do better though, feel free to share your experiences.

Yeh, I was told 20% off of my wireless internet is the maximum discount that rogers provide. So I am getting 20% off of the $46.99 high speed internet *(but the catch is that it INCLUDES 5% bundle discount so really its 15% off of the high speed internet plus 5% bundle discount) and the discount means your internet connection is subject to 12-month term. Anyhow..three calls ...I'm tired this is the best I could do for now. At least its saving me $9.40 before taxes. still savings. I'll try again a month or two from now.

AND I just found out that rogers have customer retention for wireless, internet, and consolidation *(each one separately). Not sure if that is true, but i confirmed this with a customer retention rep and customer service rep. It kinda makes sense. Because when ever I asked them I want to talk to them about my internet services, I was transferred to "Retentions in the Internet Department". But at times I didn't specify which service I was calling and I asked to be transferred to Retentions and not sure where I was transferred but the rep. was ready to help me with internet and wireless inquiries. One of the agent specifically addressed that from now on I speak to consolidations retention center as my bills are consolidated. They can be really snappy sometimes. Anyway...that's what I got.

[lookingforstufffff]

Thanks for letting me know, in the end with that said it depends on the person you are (in terms of usage). I hit near my 60GB monthly allowance every month (never gone over yet) and so you could say I make the most of my money so whether I save a little or save a lot it's all money "well-spent" but with that said if I could save more why not (hence why I ask to let me know how it goes).

My Wireless Bill + Internet bill are separate... I think I even got Rogers Home Phone with them... I should get this checked out when I have time...

Cheers, good luck with the wireless negotiations.

Yeh, I was told 20% off of my wireless internet is the maximum discount that rogers provide. So I am getting 20% off of the $46.99 high speed internet *(but the catch is that it INCLUDES 5% bundle discount so really its 15% off of the high speed internet plus 5% bundle discount) and the discount means your internet connection is subject to 12-month term. Anyhow..three calls ...I'm tired this is the best I could do for now. At least its saving me $9.40 before taxes. still savings. I'll try again a month or two from now.

AND I just found out that rogers have customer retention for wireless, internet, and consolidation *(each one separately). Not sure if that is true, but i confirmed this with a customer retention rep and customer service rep. It kinda makes sense. Because when ever I asked them I want to talk to them about my internet services, I was transferred me to "Retentions in the Internet Department". But at times I didn't specify which service I was calling and I asked to be transferred to Retentions and not sure where I was transferred but the rep. was ready to help me with internet and wireless inquiries. One of the agent specifically addressed that from now on I speak to consolidations retention center as my bills are consolidated. They can be really snappy sometimes. Anyway...that's what I got.

[zweinstein]

From http://www.rogers.com/cms/html/smedia/index.html

Until July 1, 2009, Rogers is offering a $30/6GB data plan for these devices.

[HarmanB]

I have:

200 daytime minutes
Free evenings after 6 and weekends (EPP plan)
My 5
500 mb net, 10,000 text messages, caller Id and voicemail
for $42.50 + SAF + taxes

However, I got a warning on my bill that htey wree going to get rid of my credits which account to $15/bill. I've called a few times and they're trying to convert me to a regular price plan in order for me to keep the credits. I'm so frustrated because I only renewed my contract because they offered me that deal. I've tried to talk to them but it seems like they just dont care to keep their customers happy anymore.

So I've been calling in repeatedly for the last few days asking them to put my credits back on but they've basically been saying the same thing that the credits are not valid with EPP. They were offering me plans that started evenings at 9 and I didnt take any until yesterday, the lady offered the same plan but it started at 6 (it all depends on the agent, she was much nicer too!) Since I'm an avid my 5 user, I switched over to the $25 student my 5 plan which includes 100 daytime outgoing minutes, 500 incoming daytime, 1000 evenings and weekends after 6 and my 5. They dont realize that I initially paid $27.50 since I'd added the my 5 option for $10 to the $17.50 and ultimately I'm the one who ended up saving more lol! And Im going to keep calling in and inquiring about a plan that provided unlimited evenings and weekends for the same price or a few bucks more. But yes I'm quite happy that I'm only going to be paying $40+SAF+taxes for 500 mbs data, 10 000 text and all that :)
Does anyone know of a better deal with my 5??

[julian22]

ended up with 53.61 after tax + 100 for htc magic and:

250 any minutes
free evening/weekends@6pm
caller id/who called
500mb data
rogers to rogers
unlim text/picture messaging/visual voicemail

thats basically it. im not a big fan of the plan i got but its serviceable. i tried 5-6 reps and none of them would go better than this.

That's not bad. You basically got the EPP $17.50 voice plan with the current $35 data plan.

[acutebabe]

Thanks for letting me know, in the end with that said it depends on the person you are (in terms of usage). I hit near my 60GB monthly allowance every month (never gone over yet) and so you could say I make the most of my money so whether I save a little or save a lot it's all money "well-spent" but with that said if I could save more why not (hence why I ask to let me know how it goes).

My Wireless Bill + Internet bill are separate... I think I even got Rogers Home Phone with them... I should get this checked out when I have time...

Cheers, good luck with the wireless negotiations.

Hope you know about their bundle discount. But it does mean that you have consolidate all your bills, if you like that, take advantage of it. You can get 10% off of your total consolidated bill. BUT bundle discount means that you would committ to all of their rogers services for 24 months from the day you choose to bundle the services, and their would be a cancellation fee if you do decide to cancel the services early. However, if you are already in a contract for each service you are getting, then it might not make a big difference. Anyway check it out. Thought I put it out there.

https://your.rogers.com/store/bundles/regform.asp?shopperID=EMBENKNNLQ969GQH4R8PD9N8SQFA 8EX8&province=Ontario

[NerV]

Could anyone please post the details on this retention value pack (2500 txt/cid/vm) for $15 (or some ppl claim it to be $10). I was wondering also what is the price difference between "free network calling" and "rogers to rogers".

Thanks.

[P4rtyboy]

Could anyone please post the details on this retention value pack (2500 txt/cid/vm) for $15 (or some ppl claim it to be $10). I was wondering also what is the price difference between "free network calling" and "rogers to rogers".

Thanks.

retention value pack consisting of:
2500 sms
cid
vm
for $10.

Network calling: unlimited calling to rogers cell, home, fido.
Rogers to rogers: unlimited calling to rogers cell

[NerV]

retention value pack consisting of:
2500 sms
cid
vm
for $10.

Network calling: unlimited calling to rogers cell, home, fido.
Rogers to rogers: unlimited calling to rogers cell

Thanks for the info. How about the pricing for R2R and Network calling. A friend of mine told me that the first one is $5/month and the latter one is $10/month. Also, is it true that if I have R2R (or network calling) and I call a Rogers (or Rogers home, fido) number which is long distance for me and I have some long distance minutes in my plan, only the long distance minutes are used? Consider that the call was placed be4 the unlimited night/wknd starts (i.e. 1 pm on Mon).

Thanks again.

[giaotze]

Isn't it true that rogers will only do hardware upgrade of the smart phone if you are 2 years into your contract?

I went to a local rogers store and they said they only need one year.... I don't know if that agent is stupid or you will have to use their contract.

[pintobean]

Isn't it true that rogers will only do hardware upgrade of the smart phone if you are 2 years into your contract?

I went to a local rogers store and they said they only need one year.... I don't know if that agent is stupid or you will have to use their contract.
I may be wrong, but I remember reading that Rogers had changed their hardware upgrade program when it came to smartphones...

It used to be that you could upgrade your phone after one year and you would only have to pay the same rate that new customers paid (as long as you renewed your contract for a least 3 years).

But then Rogers discovered that a lot of smartphone users were doing the HUP after one year and then selling the new smartphone for ridiculous profits (i.e. get the iPhone as a HUP for $199 and then resell it for $399).

So now I think you can only get a smartphone as a HUP if you don't already have a smartphone, or if it's been 2 years since your last HUP.

Someone correct me if I'm wrong...

[rickrude]

ended up with 53.61 after tax + 100 for htc magic and:

250 any minutes
free evening/weekends@6pm
caller id/who called
500mb data
rogers to rogers
unlim text/picture messaging/visual voicemail

thats basically it. im not a big fan of the plan i got but its serviceable. i tried 5-6 reps and none of them would go better than this.

i want the exact same plan... but i dont think its possible now,
because I added it all up now its not possible to get that type of plan.
cheapest voice plan is 25 and cheapest data is 35 plus all that other crap will be 76+ dollars

got my bold about a month ago, with the $15 unli email plan.
want to change the plan with a data plan and texting plan.
any ideas on which one are the best out there?
my voice plan is 25 dollar one.
I need Call ID, Texting, Data are essential, 500mb will do.
any ideas plese share them. thanks

[tamil]

Just got my new BB plan from rentention. What you think?

-250min+150 bonus min
-unlimited from 6 and weekends free
-R2R
-Unlimited incoming
-100 LD min
-500mb package--+15
2500 text(or unlimited)
VM,Call display,Name display

Couple of credits

My bills comes up to $ 54 after taxes and SAF.

[hOrnizuka]

After countless calls. I finally gave up and signed a 3 year contract. This is what I'm getting for the next 36months.

250min
Unlimited Early eve./Weekend starts @ 6pm
Detail billing
Rogers to Rogers
100min LD
Unlimited txt/mms/etc.
CID, VM
500MB

Total: $43.96 all in

Also getting a E71 @ $149.99 with admin/activation fee waived.

It really depends on which agent you get. I say out of 10 calls, 2 will be nice and help you out.

[jigs910]

i want the exact same plan... but i dont think its possible now,
because I added it all up now its not possible to get that type of plan.
cheapest voice plan is 25 and cheapest data is 35 plus all that other crap will be 76+ dollars

got my bold about a month ago, with the $15 unli email plan.
want to change the plan with a data plan and texting plan.
any ideas on which one are the best out there?
my voice plan is 25 dollar one.
I need Call ID, Texting, Data are essential, 500mb will do.
any ideas plese share them. thanks

You can get the following plan..

Smartphone plan
$45
200 min
unlimited E/W @ 9
500 mb
+ option of my5.. or Double your minutes..


if u can get some credits for the plan.. ull be good

i have this plan which kicks in June 16.. before June 1st.. they let you choose between my5.. unlimited text.. or network calling..

[shan]

Has anyone had any experience switching from prepaid to a monthly plan and getting a deal? Is it possible?

[densil_lopez]

i had a reasonably good voice plan but don't have data plan:(

i called rogers retention and was able to add 6GB dataplan for 30 dollars on 3 year term......

[Living Stone]

Just to let you know all:
Called retention number yesterday and got this plan for my daughter, who is a high school student:

$25 + 6.95 + 0.50 = 32.45 + tax

My 5
150 anytime minutes
unlimited incoming
unlimited evenings/weekend starting 6:00 PM
Voicemail/CID/whocalled/callwaiting/2500 texts (free)

[damean2]

Current plan:
$25
250 min
Unlimited eve starting at 6
R2R
CID
+
$5 anytime LD 1000 min
$15 Smartphone value pack (w/ VM, 2500 txt, 1000 pic, whocalled)

Wrangled a deal, got the 6 gigs of data for 50% off for 1 year, so $15. One year contract minimum, but that's how long the discount applies.

Pay $70.65 after taxes, and I use data intensely on the go. Fair pricing by me, and I haven't gone over yet.

$100 for the Magic yesterday.

[antime1]

After countless calls. I finally gave up and signed a 3 year contract. This is what I'm getting for the next 36months.

250min
Unlimited Early eve./Weekend starts @ 6pm
Detail billing
Rogers to Rogers
100min LD
Unlimited txt/mms/etc.
CID, VM
500MB

Total: $43.96 all in

Also getting a E71 @ $149.99 with admin/activation fee waived.

It really depends on which agent you get. I say out of 10 calls, 2 will be nice and help you out.

thts pretty much what I wanted but gave up and im paying an extra 10 bucks a month and I didnt get any long distance minutes. do you get credits from elsewhere (multiple services etc)? or did you get lucky?

[antime1]

i want the exact same plan... but i dont think its possible now,
because I added it all up now its not possible to get that type of plan.
cheapest voice plan is 25 and cheapest data is 35 plus all that other crap will be 76+ dollars

got my bold about a month ago, with the $15 unli email plan.
want to change the plan with a data plan and texting plan.
any ideas on which one are the best out there?
my voice plan is 25 dollar one.
I need Call ID, Texting, Data are essential, 500mb will do.
any ideas plese share them. thanks

were you a new rogers customer? a friend of mine ended up with the same plan as you did because he was a new customer. we pretty much have the same plans except I pay 30 dollars less per month.

[hOrnizuka]

thts pretty much what I wanted but gave up and im paying an extra 10 bucks a month and I didnt get any long distance minutes. do you get credits from elsewhere (multiple services etc)? or did you get lucky?

I think sheer luck. I was about to give up. I said to myself, if I can't push it to near $45 this time I will just go ahead with the contract which i believe was about $48. Lucky me, the agent was very nice and somehow granted my wish. :D

As for the credits. In the end I got $7 for early eve., $10 monthly credit and $11.55 from 33% off smartphone data plan. Total of $28.55

[NerV]

Anyone was able to add network calling recently?

[cameronf]

I have placed many, many calls to Rogers this week to upgrade my cellphone to an iPhone. I wrote down all the great plans from the RFD site for Rogers & Fido and armed with this ammunition gave it a try. Rogers would not budge. They offerred me $60/mo less $15 credit + SAF + 911 for a total of over $50. This stinks compared to what FIDO offers and even more so when I see the deals that keep getting posted. Guess I will leave Rogers Wireless and at the same time, leave Rogers Highspeed for Teksavvy.com.

[rickrude]

You can get the following plan..

Smartphone plan
$45
200 min
unlimited E/W @ 9
500 mb
+ option of my5.. or Double your minutes..


if u can get some credits for the plan.. ull be good

i have this plan which kicks in June 16.. before June 1st.. they let you choose between my5.. unlimited text.. or network calling..


So $45 + $6.99 + $0.50 + $7.99 for caller I.D. = 60.48 x 1.13 tax = $68.34
thats still alot of money.. some people can get it to 55 dollar range like you, it still boggles my mind how people do that.

[no8t4]

Smartphone plan
$45
200 min
unlimited E/W @ 9
500 mb
+ option of my5.. or Double your minutes..

So $45 + $6.99 + $0.50 + $7.99 for caller I.D. = 60.48 x 1.13 tax = $68.34
thats still alot of money.. some people can get it to 55 dollar range like you, it still boggles my mind how people do that.

A lot of it has to do with luck and getting the right rep on the phone who has had a good day and is willing to help you. This is basically the plan that i have except:
- i chose 5PM early evenings
- i have 250 minutes
- include VM/CID/Texts etc value pack

mine works out to be about 47 after tax. but tons have people have done so much better. i'm happy with what i have though. but of course cheaper is always better!

[DrPsycho]

My imported Nokia died recently, so I find myself in the market to do a little negotiating - especially as I'm not on a contract at present. I've been ogling the HTC Magic. So, after lurking in the shadows and doing a lot of reading (thank you everyone) I made my call to Rogers today.

$27.47 (includes $6.95 system access + $0.50 emerg access, blah blah...)
350 Weekday Local Minutes
100 Anytime Canadian Long Distance (can increase to 1000 minutes for $5)
2500 Outgoing / Unlimited Incoming SMS
Unlimited Rogers 2 Rogers Calling (local)
Unlimited Local Weeknights after 8pm / Weekends (can move to 6pm for $5)
Caller Identification with Name Display
Enhanced Voice Mail
E-mail to Text Gateway :D

Then I'd add the $30/6gb limited-time-offer data plan, and they give me the HTC for $149.99 ;)

Here's the kicker. I leave for a week long business trip tomorrow. Customer retention insists that the only way to get the above mentioned deal is if they ship me the phone from their distribution centre, which takes "3-5 business days." I thought I'd be able to go to a local retail location and pick it up there. Nope. That would invalidate the retention deal, and I'd be back to square one. :confused:

I can't just go to the distribution centre and pick it up, either.

Bugger. I didn't want to leave town phoneless! :mad:

Has anyone else faced this? Gotten around it? Maybe I should just ask them to ship it to where I'm staying (another province) instead... but they'll probably tell me they can't do that either. Hot damn.

UPDATE: Throwing my SIM into a loaner phone, and having them ship to my destination address instead. Can't wait.

[rickrude]

A lot of it has to do with luck and getting the right rep on the phone who has had a good day and is willing to help you. This is basically the plan that i have except:
- i chose 5PM early evenings
- i have 250 minutes
- include VM/CID/Texts etc value pack

mine works out to be about 47 after tax. but tons have people have done so much better. i'm happy with what i have though. but of course cheaper is always better!

ok who do I call? (and dont say ghostbusters lol)

I would be really really happy to get a 55 dollar plan (taxt included) with 500mb data/CID/VM/Text and 250 min and whatever they give me with the evenings and weekends minuts

[wchengw]

I couldn't get any regular customer rep to put in free CID and VM onto my $55 family plan after so many tries. Does automated line transfer you to customer retention when use *611 and say 'Cancel service'?

[P4rtyboy]

Thanks for the info. How about the pricing for R2R and Network calling. A friend of mine told me that the first one is $5/month and the latter one is $10/month. Also, is it true that if I have R2R (or network calling) and I call a Rogers (or Rogers home, fido) number which is long distance for me and I have some long distance minutes in my plan, only the long distance minutes are used? Consider that the call was placed be4 the unlimited night/wknd starts (i.e. 1 pm on Mon).

Thanks again.

5 for r2r, 10 for network. but those new changes, dunno if network still avail. im pretty sure as of the 2nd its gone now.
it would use LD minutes, and your daytime minutes. basically the "LD minutes" covers the charge for the call i believe, but still eats at your daytime. i could be wrong, but im pretty sure that is how it works.

[Aznsilvrboy]

I couldn't get any regular customer rep to put in free CID and VM onto my $55 family plan after so many tries. Does automated line transfer you to customer retention when use *611 and say 'Cancel service'?

It used to work, but not anymore. There's a direct number you can dial directly, just search like ~10 pages back.

[GregH3]

Is Call waiting included free of charge on rogers phones?

[ToeTagger]

So this is what I got from customer relations today.

Daytime - 250 mins
Unlimited Nights and Weekend starting @ 6pm
CID/Voicemail
Unlimited txt,mms,video
500 mbs data

47.54 all in

16G Iphone - 149.99 + admin fee

I think it is a pretty go deal. (The person I spoke with is Mike)

[Evil Baby]

My imported Nokia died recently, so I find myself in the market to do a little negotiating - especially as I'm not on a contract at present. I've been ogling the HTC Magic. So, after lurking in the shadows and doing a lot of reading (thank you everyone) I made my call to Rogers today.

$27.47 (includes $6.95 system access + $0.50 emerg access, blah blah...)
350 Weekday Local Minutes
100 Anytime Canadian Long Distance (can increase to 1000 minutes for $5)
2500 Outgoing / Unlimited Incoming SMS
Unlimited Rogers 2 Rogers Calling (local)
Unlimited Local Weeknights after 8pm / Weekends (can move to 6pm for $5)
Caller Identification with Name Display
Enhanced Voice Mail
E-mail to Text Gateway :D

Then I'd add the $30/6gb limited-time-offer data plan, and they give me the HTC for $149.99 ;)

Here's the kicker. I leave for a week long business trip tomorrow. Customer retention insists that the only way to get the above mentioned deal is if they ship me the phone from their distribution centre, which takes "3-5 business days." I thought I'd be able to go to a local retail location and pick it up there. Nope. That would invalidate the retention deal, and I'd be back to square one. :confused:

I can't just go to the distribution centre and pick it up, either.

Bugger. I didn't want to leave town phoneless! :mad:

Has anyone else faced this? Gotten around it? Maybe I should just ask them to ship it to where I'm staying (another province) instead... but they'll probably tell me they can't do that either. Hot damn.

UPDATE: Throwing my SIM into a loaner phone, and having them ship to my destination address instead. Can't wait.


That's a fairly nice plan. I still have to convince my mom to call in and get something similar like that so I can take her plan and she can take my Bell employee plan she wants.

That's assuming I pickup an Android phone over the Pre. grrr, decisions decisions.

[w3ss]

E-mail to Text Gateway :D


It sucks how every provider in the US give this for free!:mad:

Rogers used to have it for free. But it many years ago.

[ywk820322]

$20 - $10
250 Daytime Minuates
Unlimited Eve/Wkd after 8pm
$12 Value Pack
$5 - $5
Unlimited Rogers to Rogers
100 LD Minuates

Total 27.95 before taxes and Betterchoice bundle Disc.

good deal?

[Nermal]

It sucks how every provider in the US give this for free!:mad:

Rogers used to have it for free. But it many years ago.
I removed this feature (Email 2 TXT - Direct Delivery) many months ago, and it still works.

http://www.rogers.com/web/content/wireless-text/email_text?content10=email_text&setLanguage=en&setProvince=ON

[syntex101]

how much do they charge for the service? sounds very interesting.

[HarmanB]

Just to let you know all:
Called retention number yesterday and got this plan for my daughter, who is a high school student:

$25 + 6.95 + 0.50 = 32.45 + tax

My 5
150 anytime minutes
unlimited incoming
unlimited evenings/weekend starting 6:00 PM
Voicemail/CID/whocalled/callwaiting/2500 texts (free)

That is amazing. The best I got was 250 daytime, free after 6, my 5 and 100 long distance minutes for $25. He said he could add unlimited incoming for an extra $10.

[DrPsycho]

It sucks how every provider in the US give this for free!:mad:

Rogers used to have it for free. But it many years ago.

It's because I complained loudly shortly after they discontinued the free service. That's when I started getting messages that a TXT had arrived, but I'd have to activate the gateway to receive it. :mad: It was disasterous.

I made it clear that (at the time) I relied on those messages as part of my personal/professional organization tools. Google Calendar, Jott, and Sandy all used that gateway... even though the latter are no longer on my list (one is a pay service, and the other is sadly no more).

They added it for $5, then added a $5 credit. At that time I wasn't on a contract. I asked that it be retained for my upgrade, and she reluctantly agreed -- even after she told me she'd pretty much maxed out what she could do for me on my renewal plan.

[verbatim]

So this is what I got from customer relations today.

Daytime - 250 mins
Unlimited Nights and Weekend starting @ 6pm
CID/Voicemail
Unlimited txt,mms,video
500 mbs data

47.54 all in

16G Iphone - 149.99 + admin fee

I think it is a pretty go deal. (The person I spoke with is Mike)

16G iphone -149.99 I find this hard to belive unless you own rogers.

299 is lowest I have seen the 16g for seeing I just grabbed 2 of them and I have 6 phones on my account and have not taken hup in 3 years.

[lookingforstufffff]

16G iphone -149.99 I find this hard to belive unless you own rogers.

299 is lowest I have seen the 16g for seeing I just grabbed 2 of them and I have 6 phones on my account and have not taken hup in 3 years.

Try <price of 16gb iphone> MINUS 149.99

[Sousanator]

So this is what I got from customer relations today.

Daytime - 250 mins
Unlimited Nights and Weekend starting @ 6pm
CID/Voicemail
Unlimited txt,mms,video
500 mbs data

47.54 all in

16G Iphone - 149.99 + admin fee

I think it is a pretty go deal. (The person I spoke with is Mike)

I've been trying to get a plan like this forever but without the HUP (I did the iPhone HUP at the start of the year already). Its exactly what I need.

My plan right now is
250 min
100 LD
CID/VM
Total $31 after tax and SAF

I used to have 6pm, and 1000 LD for extra $10 but I canceled them since I use skype now. Now I have no bargaining chips and basically stuck with this plan. I try to push for the data plan but get shot down every time. They always say I already have a good deal when I know it nothing compared to whats in here.

I'm thinking of doing another HUP with the Google Android just so I can get the $30 6GB plan

[Makaveli the Don]

What's the best way to go about renegotiating your contract? I'm already on a retentions plan, do I have to 'threaten' to cancel again?

[TheFinePrint]

Hi,

I'm currently with Fido and am considering moving to Rogers (I have a year and half left with Fido but since they're owned by the same big wigs, I can transfer my number without penalty) simply because the new HTC Dream is shiny... and pretty.

What I want for under $55 (taxes included) is:

150-200 daytime
Evenings/weekend at 6 pm
CID and *maybe* VM
About 100 texts per month
500 MB
SAF+911

Just by going through the website, it'll total up to about $76 (taxes included) a month. Do you think I can transfer and then threaten to transfer back unless I get the above deal?

[elcaptaino]

I just called Rogers yesterday, and they gave me:
200 daytime
1000 Evenings/weekend (I forget what time it starts at)
CID, VM, WhoCalled
Unlimited sent/received texts
500 MB
SAF+911

For 52.45 a month plus tax.

[Evil Baby]

Hi,

I'm currently with Fido and am considering moving to Rogers (I have a year and half left with Fido but since they're owned by the same big wigs, I can transfer my number without penalty) simply because the new HTC Dream is shiny... and pretty.

What I want for under $55 (taxes included) is:

150-200 daytime
Evenings/weekend at 6 pm
CID and *maybe* VM
About 100 texts per month
500 MB
SAF+911

Just by going through the website, it'll total up to about $76 (taxes included) a month. Do you think I can transfer and then threaten to transfer back unless I get the above deal?

no. I think you'd have to be on a contract for 6 months(or is it 3?) then call in and threaten to cancel.

[TheFinePrint]

I just called Rogers yesterday, and they gave me:
200 daytime
1000 Evenings/weekend (I forget what time it starts at)
CID, VM, WhoCalled
Unlimited sent/received texts
500 MB
SAF+911

For 52.45 a month plus tax.

How long were you with Rogers before you called?

[TheFinePrint]

no. I think you'd have to be on a contract for 6 months(or is it 3?) then call in and threaten to cancel.

I might try it after three months, if that's the case.

[elcaptaino]

How long were you with Rogers before you called?

Just about 6 months

[npham]

16G iphone -149.99 I find this hard to belive unless you own rogers.

299 is lowest I have seen the 16g for seeing I just grabbed 2 of them and I have 6 phones on my account and have not taken hup in 3 years.

I just spoke with a rep, and this is what I ended up getting. I wasn't going to argue too much as this is a pretty good deal for me considering he was willing to do the 16gb Iphone for $150 which is what sealed the deal for me.


350 Daytime Minutes
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
500 MB of Data
100 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

$50 + SAF + 911 + 149.99(16GB Iphone)

[LBJackal]

I just called Rogers yesterday, and they gave me:
200 daytime
1000 Evenings/weekend (I forget what time it starts at)
CID, VM, WhoCalled
Unlimited sent/received texts
500 MB
SAF+911

For 52.45 a month plus tax.

I was offered the same (except unltd eve/wkd and 300 daytime) with the HTC Magic for $150. I kept refusing (after seeing the $47 all-in deals people were getting), saying I wanted it under $50 or else I'll go with Bell and a cheaper plan with the Storm. They said they can't do it, and that was that. I also want MMS included, which they wouldn't do.

Any advice for when they stop budging? Or should I just try again and hope I get lucky with a better CSR? I really want an HTC Magic and I'd rather not wait much longer.

[man_alone]

My contract ended on June 1st. Called in today threatening to cancel.

My current plan:
100+50bonus min daytime
1000 eve/weekend after 9pm
100LD
Unlimited incoming
$30+SAF+911 = $37.45

Retentions offered me (on 3 years contract):
250 min
Unlimited eve/weekend after 8pm
100LD
free CID
Unlimited incoming
$20+SAF+911 = $27.45

Doesn't sound very good to me, should I call couple more times? (CSR didn't try very hard to convince me to stay with Rogers, she asked after giving me that offer, whether I still want to cancel, by giving them 30 days notice).

[ywk820322]

I just called in for One of my line which will expire in few days

and I got offer

250 Daytime minuates
Rogers to Rogers
Unlimited Incoming
CD CW VM 2500Text
Unlimited Eve/Wkd from 6pm

all for $33.84 with all the charges

plus I asked him that if I could get this plan on my other wireless lines (got 4lines including this) and YES to all of them :)

is this a good deal?

[qweasdzxc63]

Is that true I can cancel anytime within the frst 6 month without penalty?

[sYc1234]

U cannot cancel if ur under contract... technically u can but u will get charged 20 bucks a month up to 400 was it? Im not too sure myself but you will get charged if ur under contract and want to cancel b4 ur term ends.

On a second note, I recently am calling outside my area code, anyone know any tricks to get retentions to add LD, any tips on how to get canadian LD??

[wchengw]

Just to share experience.

Was looking for some plan to be able to talk free with my gf (Canada Long Distance calls) Originally was offered $55 family plan with activation free and a free Motorola cheap phone. They won't budge on offering CID and VM for free on both line. The total with 600 shared minutes, CID, VM, SAF and tax would cost me about $106 for two lines.

After I receive the cheap Motorola phone today, I called again saying I am still paying more than what me and my girlfriend pays right now which is about $70 + tax.

I was offered with a corporate early evening plan with 20% discount on 2 yr contract. (I was on corporate plan before 3 yrs back back in Toronto until asking for family plan this time) Here is what I got:

- 250 pooled minutes each line (500 minutes in total)
- unlimited early evening from 6pm and weekends
- CID, VM, and standard network feature like Call waiting, transfer, group call
- Free talk with my gf long distance Canada wide

For each line after 20% discount, it comes to $34 + SAF + 911 + tax. So total is about $93 total. It is okay plan for me since many people are getting better deal here. I just hate to pay SAF but they won't take it off. I also called about 10 times in 2 weeks so kinda tired as well. I did call with intention to cancel if they can give me better deal though.

Good Luck!! ;)

[ywk820322]

Is that true I can cancel anytime within the frst 6 month without penalty?

False

[factum7000]

So after reading the forums, I decided to give Rogers a call:

Here's what I got:

- 200 anytime minutes
- free evenings and weekends starting from 6 pm
- caller id
- voice mail

= $23 + $6.95 + $0.50 + taxes
= $34.41

What do you guys think? Can I do better? I was ready to jump in there in fighting mode, but surprisingly this is what the Rogers guy offered me right off the bat, so I wasn't sure if I could push my luck.

Yeah, I know the 200 min is barely anything, but I'm at work all day so I rarely use my cellphone.

[cvrle1]

What you got there is the old EPP they had, but the difference is that EPP was $17.50 a month. AFAIK there is no more EPP so it's ok deal.

So after reading the forums, I decided to give Rogers a call:

Here's what I got:

- 200 anytime minutes
- free evenings and weekends starting from 6 pm
- caller id
- voice mail

= $23 + $6.95 + $0.50 + taxes
= $34.41

What do you guys think? Can I do better? I was ready to jump in there in fighting mode, but surprisingly this is what the Rogers guy offered me right off the bat, so I wasn't sure if I could push my luck.

Yeah, I know the 200 min is barely anything, but I'm at work all day so I rarely use my cellphone.

[aisforaron]

250 Daytime Minutes + 100 bonus
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
500 MB of Data
1000 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

$48 + SAF + 911:twisted:

[timidement]

250 Daytime Minutes + 100 bonus
Unlimited Evening and Weekends starting at 6
Unlimited Txt Msging, Picture Msging, and Video Msging
500 MB of Data
1000 Canadian Long Distance Minutes
Name Display, Who Called, Enhanced Voicemail

$48 + SAF + 911:twisted:

Maybe I missed it, but is this a 1, 2, or 3 year contract?

[Badman]

I know this was talked about a few pages back but regarding the $10 "retention Value Pack" did you guys have to resign a 3 year contract to get that? is it compatible with the iphone?

Also with this value pack and others, will they include mms for the iphone when fw 3.0 gets released?

[jigs910]

ok who do I call? (and dont say ghostbusters lol)

I would be really really happy to get a 55 dollar plan (taxt included) with 500mb data/CID/VM/Text and 250 min and whatever they give me with the evenings and weekends minuts


my suggestion.. if ur a rogers customer... call in to retention.. and say ur having difficulty with ur current plan.. and it doesnt quite meet ur needs.. after that... see what they offer.. once uve kind of widdle them down to gettin the voice plan you want.. tell them you want some data.. and what is ur best option.. thats how you work your way down..

for me.. i changed my voice back in sept 2008.. and then juss changed to the smartphone voice + data.. wich allowed me to keep my credits... this is wat i have right now..

$45
250 min
unl. E/W
network calling (credited)
unlimted incoming (credited)
$12 - VM/CID/125 txt
500 mb data
local MY5
100 LD min

I have 3 credits (10-5-5)
= ~48 after taxes and fees..

like ppl said before has a lot to do with the rep.. and getting credits at different stages..

[kumo]

my suggestion.. if ur a rogers customer... call in to retention.. and say ur having difficulty with ur current plan.. and it doesnt quite meet ur needs.. after that... see what they offer.. once uve kind of widdle them down to gettin the voice plan you want.. tell them you want some data.. and what is ur best option.. thats how you work your way down..

for me.. i changed my voice back in sept 2008.. and then juss changed to the smartphone voice + data.. wich allowed me to keep my credits... this is wat i have right now..

$45
250 min
unl. E/W
network calling (credited)
unlimted incoming (credited)
$12 - VM/CID/125 txt
500 mb data
local MY5
100 LD min

I have 3 credits (10-5-5)
= ~48 after taxes and fees..

like ppl said before has a lot to do with the rep.. and getting credits at different stages..

What is the number of the retention? And how did you get credits from them?

[Evil Baby]

my suggestion.. if ur a rogers customer... call in to retention.. and say ur having difficulty with ur current plan.. and it doesnt quite meet ur needs.. after that... see what they offer.. once uve kind of widdle them down to gettin the voice plan you want.. tell them you want some data.. and what is ur best option.. thats how you work your way down..

for me.. i changed my voice back in sept 2008.. and then juss changed to the smartphone voice + data.. wich allowed me to keep my credits... this is wat i have right now..

$45
250 min
unl. E/W
network calling (credited)
unlimted incoming (credited)
$12 - VM/CID/125 txt
500 mb data
local MY5
100 LD min

I have 3 credits (10-5-5)
= ~48 after taxes and fees..

like ppl said before has a lot to do with the rep.. and getting credits at different stages..


blarg, don't like the credit at different stages. I would rather be like, I want this plan, I know people who have it and see how close them come to it.

[lyiao403]

Iphone - refurbished vs refreshed vs new warranty explain...

I was offerred a 16g refreshed IPhone for $149 plus $35 admin fee and wondering if I should take it. After extensively searching this thread as I remembered someone explained the difference I came up empty-handed.

Can someone please help?

I was told the REFRESHED models has a 180 days warranty. Any input or experience fellow OPs can share?

I know my friend who had an Iphone somehow had to take it to the apple store and they simply just give him a new one. Suggestion/Tricks/Risk before I agreed with the deal? I am thinking of making 2 HUP since it is a pretty good deal.... thanks.

[aku]

Iphone - refurbished vs refreshed vs new warranty explain...

I was offerred a 16g refreshed IPhone for $149 plus $35 admin fee and wondering if I should take it. After extensively searching this thread as I remembered someone explained the difference I came up empty-handed.

Can someone please help?

I was told the REFRESHED models has a 180 days warranty. Any input or experience fellow OPs can share?

I know my friend who had an Iphone somehow had to take it to the apple store and they simply just give him a new one. Suggestion/Tricks/Risk before I agreed with the deal? I am thinking of making 2 HUP since it is a pretty good deal.... thanks.


My friend just got that, and i swear i couldn't tell it apart from a brand new one and its been working fine from him, the price is pretty decent, i believe he paid the same too

[audit13]

Iphone - refurbished vs refreshed vs new warranty explain...

I was offerred a 16g refreshed IPhone for $149 plus $35 admin fee and wondering if I should take it. After extensively searching this thread as I remembered someone explained the difference I came up empty-handed.

Can someone please help?

I was told the REFRESHED models has a 180 days warranty. Any input or experience fellow OPs can share?

I know my friend who had an Iphone somehow had to take it to the apple store and they simply just give him a new one. Suggestion/Tricks/Risk before I agreed with the deal? I am thinking of making 2 HUP since it is a pretty good deal.... thanks.

Who did you call to get this offer? Do you have to have a data/voice plan above a specific dollar amout per month? Did your current plan expire? I'm on a cheap voice plan and would love to have the iPhone for wifi access.

Any info you are able to provide would be great:)

[audit13]

My imported Nokia died recently, so I find myself in the market to do a little negotiating - especially as I'm not on a contract at present. I've been ogling the HTC Magic. So, after lurking in the shadows and doing a lot of reading (thank you everyone) I made my call to Rogers today.

$27.47 (includes $6.95 system access + $0.50 emerg access, blah blah...)
350 Weekday Local Minutes
100 Anytime Canadian Long Distance (can increase to 1000 minutes for $5)
2500 Outgoing / Unlimited Incoming SMS
Unlimited Rogers 2 Rogers Calling (local)
Unlimited Local Weeknights after 8pm / Weekends (can move to 6pm for $5)
Caller Identification with Name Display
Enhanced Voice Mail
E-mail to Text Gateway :D

Then I'd add the $30/6gb limited-time-offer data plan, and they give me the HTC for $149.99 ;)

Here's the kicker. I leave for a week long business trip tomorrow. Customer retention insists that the only way to get the above mentioned deal is if they ship me the phone from their distribution centre, which takes "3-5 business days." I thought I'd be able to go to a local retail location and pick it up there. Nope. That would invalidate the retention deal, and I'd be back to square one. :confused:

I can't just go to the distribution centre and pick it up, either.

Bugger. I didn't want to leave town phoneless! :mad:

Has anyone else faced this? Gotten around it? Maybe I should just ask them to ship it to where I'm staying (another province) instead... but they'll probably tell me they can't do that either. Hot damn.

UPDATE: Throwing my SIM into a loaner phone, and having them ship to my destination address instead. Can't wait.

Were you on Rogers prepaid or an expired contract when you got the voice plan for $27.47?

[Evil Baby]

Just called into Rogers and used DrPsycho's as a template. I didn't get as good as his/her's(congrats by the way) but good enough for me


250 mins anytime
100 anytime LD mins
2500 text
6pm calling
voice mail/caller id
6GB data plan(the lady didn't even know it existed. I had to make her search her computer to find it)
SAF & 911 fee

For a grand total of 62.46 + tax. I also got the HTC Dream for 174.99 and a $50 mail in rebate

I tried desperately to get another $5 off but she wouldn't budge. I work 8:30 to 4:30 every day so 5pm would have been nice but 6 will do.

[doctorgonzo]

Are these HUP retention deals strictly through calling?

Can one walk into a rogers retail store and negotiate an upgrade?

How about a 3rd party kiosk vendor you see in the malls like Wireless Wave?

[lyiao403]

Who did you call to get this offer? Do you have to have a data/voice plan above a specific dollar amout per month? Did your current plan expire? I'm on a cheap voice plan and would love to have the iPhone for wifi access.

Any info you are able to provide would be great:)

I have 2 retention plan. Voice only. one line with 2 years left in the contract and the other with 1 years left. I have been with Rogers for over 10 years and got a decent retention plan.

One line 200 min and
Eve/Wkend starts @ 8pm
VM, CID & 100 LD
Essential pack


Other line 250 minutes
Eve/Wkend starts @ 8pm
VM, CID & 100 LD
Txt msg pack

I wanted the iphone and I called in a few times in the past 2 years looking for an Iphone without a data plan. Each time I had no luck until last Thursday when I talk to someone at Retention who works in Burnaby.

I also calledin again to see if they'd change the essential pack in one of my line to th $10 retention pack so I could cutdown on my monthly cost by $2. They did it without any issue.

I only had to extend my contracts out to 3 years with my existing plan which I had no problem. Debating if I should try to get the weekend & evening @6pm and/or either unlimited incoming or network calling when I call and take the HUP.

Then again I heard that the IPHONE 4G is coming out soon and they are thinking of a lower version/price iphone coming out...I guest it doesn't really matter since the price tag is not bad for a 16MG Iphone and I don't see myself paying too much on a smart phone anyway... :lol:

[whabs]

Are these HUP retention deals strictly through calling?



yes

[tmleafs26]

I got this a while back, but thought i would post it for the benefit of you guys when you call.

275 daytime mins
Unlimited after 5pm weekdays
Unlimited Weekends
Unlimited Incoming calls ANYTIME
2500 Sent TXT/Unlimited Rec'd TXT
Unlimited WAP Browsing on my N95 8GB
100 Cdn LD Mins
Call Display with Name Display
Who Called (which can be annoying at times)
Voicemail
Some picture msg and radio stuff...not sure what it is...

Total about $41 (taxes, SAF and 911 fee included)

[man_alone]

called in again today, talked almost 40 min with retention rep, got this offer:

250 min daytime
unlim. weekend/evenings min starting at 6pm
free CID
100LD
unlim. incoming
500mb data

40+SAF+911+taxes = $53.62

also HTC Magic for $199.99 before 50MIR rebate and $30 first month credit so final price 199.99+tax=225.99-50-30=$145.99 admin fee waived
CSR said that this offer will stand for 3 days.

I would like to add the minimum amount of SMS to this (so that incoming SMS will be free). Also if they give me another $5 credit I will probably sign the contract. Or should I wait until Globalive Wireless launches and see what kind of pricing they will be offering? Also is it possible to have SAF removed? Or that promotion has already expired?

[dmak]

plan update, added long long distance

250 min
100 cnd LD
unlim. weekend/evenings min starting at 6pm
unlim. network calling
Call Forward/Trans.Pay Per Use
Partial Detail Billing
Unlimited Network Calling
10000 Picture or Video Msgs.
BlackBerry (BIS) Svc 500MB
10000 Sent/Unl.Received Txt

$30+saf etc, so around $40 after tax

also asked about visual voice mail on bb and they still dont know when they are going to enable it.

[man_alone]

plan update, added long long distance

250 min
100 cnd LD
unlim. weekend/evenings min starting at 6pm
unlim. network calling
Call Forward/Trans.Pay Per Use
Partial Detail Billing
Unlimited Network Calling
10000 Picture or Video Msgs.
BlackBerry (BIS) Svc 500MB
10000 Sent/Unl.Received Txt

$30+saf etc, so around $40 after tax

also asked about visual voice mail on bb and they still dont know when they are going to enable it.

that's awesome plan, I should move to Manitoba to get that as well.

[papaborat]

I was off contract and just negotiated this plan:

350 weekday minutes
Unlimited Evening/Weekends after 6pm
Unlimited Text Msgs
Caller ID
Voice Mail
500MB Data
Monthly total $43 including taxes/SAF

I got the BB Bold for $200 as well.

[sneak_around]

I was off contract and just negotiated this plan:

350 weekday minutes
Unlimited Evening/Weekends after 6pm
Unlimited Text Msgs
Caller ID
Voice Mail
500MB Data
Monthly total $43 including taxes/SAF

I got the BB Bold for $200 as well.


thats a sweet deal. how'd did you approach the call?

[wolfaslov]

I have 2 iPhones (for my wife and myself). I have the 6GB and she has never had data-essentially an itouch+phone. I have called rogers 10+times asking for data sharing, never to any avail.
Until Friday when they said that iPhone data can now be shared!
For the same price as my 6GB plan (30$), we are now sharing 1GB. I wasn't thrilled about giving up my 6GB plan, but I use less than 75MB/month. So it wasn't a huge deal for me!
Now my wife gets 3G too. So I am a happy camper.
They also threw in 1000cdn LD too. Sweet!

[henryan]

Just called into Rogers and used DrPsycho's as a template. I didn't get as good as his/her's(congrats by the way) but good enough for me


250 mins anytime
100 anytime LD mins
2500 text
6pm calling
voice mail/caller id
6GB data plan(the lady didn't even know it existed. I had to make her search her computer to find it)
SAF & 911 fee

For a grand total of 62.46 + tax. I also got the HTC Dream for 174.99 and a $50 mail in rebate

I tried desperately to get another $5 off but she wouldn't budge. I work 8:30 to 4:30 every day so 5pm would have been nice but 6 will do.

What's that $50 MIB? I quoted in store, they told my the HUP will charge $199, then minus $50 MIB.

[Evil Baby]

What's that $50 MIB? I quoted in store, they told my the HUP will charge $199, then minus $50 MIB.

That's what it should be considering new activations are $149.99, however my HUP price was only $174.99, and I also got the same MIR as everybody else which brings the price to $124.99

I didn't aruge, I just took the MIR the clerk gave me.

[Devatox]

That's what it should be considering new activations are $149.99, however my HUP price was only $174.99, and I also got the same MIR as everybody else which brings the price to $124.99

I didn't aruge, I just took the MIR the clerk gave me.

Nice. I HUP'd for the $199 price myself, minus the $50 MIR. I was clearly and repeatedly told that's the lowest I could get the Magic for, so I sucked up the story like a sponge because I wanted a Magic ASAP.

[shopper-X]

What's that $50 MIB? I quoted in store, they told my the HUP will charge $199, then minus $50 MIB.

$50 MIR (Mail-in Rebate) not MIB is for Hardware upgrades for all phones except the iPhone.
See my Signature.:arrowd:

[papaborat]

thats a sweet deal. how'd did you approach the call?

I told them Telus was offering me X deal and "I was wondering whether Rogers would match it, since I'd rather stay with Rogers due to my positive experience."
She then proceeded to ask what I wanted. Tell them what you really need. If the plan specs and price are reasonable, I'd reckon you'd be more likely to get it too.

[lyiao403]

Iphone - refurbished vs refreshed vs new warranty explain...

I was offerred a 16g refreshed IPhone for $149 plus $35 admin fee and wondering if I should take it. After extensively searching this thread as I remembered someone explained the difference I came up empty-handed.

Can someone please help?

I was told the REFRESHED models has a 180 days warranty. Any input or experience fellow OPs can share?

I know my friend who had an Iphone somehow had to take it to the apple store and they simply just give him a new one. Suggestion/Tricks/Risk before I agreed with the deal? I am thinking of making 2 HUP since it is a pretty good deal.... thanks.

bump... any comment on the refurbished warranty?

[thelibrarian]

I had 15 mnths left on my contract but I wanted to add data and get the magic. When I went to the store the best price for the phone was $150 plus an extra $100 b/c I'm tier 1 with a $55 plan

Called in and managed to get this deal ...

Old plan:
250+50 bonus minutes
free after 6 ($5 credit)
CID, VM ($8 credit, $7 credit)
Total: $20 + SAF + 911 + taxes

New plan:
250+50 bonus minutes
free after 6 ($5 credit)
CID, VM ($8 credit, $7 credit)
unlimited txt
R to R
500 mb
Total: $35 + SAF + 911 + taxes

And I got the phone for $150 :cheesygri

[litebrite]

I had 15 mnths left on my contract but I wanted to add data and get the magic. When I went to the store the best price for the phone was $150 plus an extra $100 b/c I'm tier 1 with a $55 plan

Called in and managed to get this deal ...

Old plan:
250+50 bonus minutes
free after 6 ($5 credit)
CID, VM ($8 credit, $7 credit)
Total: $20 + SAF + 911 + taxes

New plan:
250+50 bonus minutes
free after 6 ($5 credit)
CID, VM ($8 credit, $7 credit)
unlimited txt
R to R
500 mb
Total: $35 + SAF + 911 + taxes

And I got the phone for $150 :cheesygri

wow i want your plan!! how did you approach retentions seeing you have 15 months left on your contract?

[Xoboy]

I just got this plan through retentions last month:

250 daytime mins
100 daytime bonus mins
25 daytime additional bonus mins
unlimited eve/wkends @ 6pm
Blackberry $35 Data Value Pack (enhanced voice/CID/Who called/unlimited text/picture/video send & receive)
100 LD

Total = $53.14 (including SAF & taxes)

Not even close to being near the cheapest plan on RFD, but I'm content for now.

How much more would you think it would cost me to add another number to my existing plan (ie. sharing the minutes and data plan)?

[samburgers]

I had 15 mnths left on my contract but I wanted to add data and get the magic. When I went to the store the best price for the phone was $150 plus an extra $100 b/c I'm tier 1 with a $55 plan

Called in and managed to get this deal ...

Old plan:
250+50 bonus minutes
free after 6 ($5 credit)
CID, VM ($8 credit, $7 credit)
Total: $20 + SAF + 911 + taxes

New plan:
250+50 bonus minutes
free after 6 ($5 credit)
CID, VM ($8 credit, $7 credit)
unlimited txt
R to R
500 mb
Total: $35 + SAF + 911 + taxes

And I got the phone for $150 :cheesygri

Wow.. that sounds very similar to my current state... I was in the store and they told me the phone was $285... curious what you told them?? I need to add 500MB data as well.

[ditto]

my iphone got lost, I called in, got a replacement iphone 8G for $150, a new three years contract with the following plan:

$20 voice + $6.95 system fee + $0.5 911 fee:
- 250 daytime
- 25 additional daytime
- unlimited incoming calls
- unlimited weekend/evening starting 6PM
- free CID
- free VM
- free R to R
- free 100 LD

$15 data:
- 500M data

I was wondering what I can do with 500M data? good for iphone gps navigation? I think it should be sufficient for email.

[hitek0007]

bump... any comment on the refurbished warranty?

Do they offer 16GB for 150+35 now? When i got my refurb it was only 8GB. Quality of the refurbs is good. No major problems so far (has been 5 months). The warranty is for 6 months only. But I don't think they break that easily. Just take care of it. :)

[lyiao403]

Do they offer 16GB for 150+35 now? When i got my refurb it was only 8GB. Quality of the refurbs is good. No major problems so far (has been 5 months). The warranty is for 6 months only. But I don't think they break that easily. Just take care of it. :)

They initially offered only the 8G but I asked how much is the 16G in white and the retention CSR then told me he can also offer the 16G for the same price...Not sure it had anything to do with whether I am a Tier 3 and had been with Rogers for over 10 years with 2 lines...

[lookingforstufffff]

In my most honest opinion, I would wait for the debut of the new iPhone which will be released very soon.

[whabs]

In my most honest opinion, I would wait for the debut of the new iPhone which will be released very soon.

No official annoucement on that... unless I missed something

[lookingforstufffff]

No official annoucement on that... unless I missed something

Chances are you'll find this "official" announcement tomorrow (if not from Rogers -- definitely Apple), do yourself a favor if you plan to get an iPhone and at least wait one more day/night to see whether or not the purchase now is necessary. :)

[zweinstein]

No official annoucement on that... unless I missed something

Apple WWDC is tomorrow

[thelibrarian]

wow i want your plan!! how did you approach retentions seeing you have 15 months left on your contract?

I actually had to call twice b/c the first time I called they told me i had to pay $300 ECF ... i didn't sound like I was willing to pay the ECF so they didn't transfer me to relations instead they were just offering me what I was offered in store ... the second time I called in they mentioned the ECF again and I said I know and that I was willing to pay b/c in the end it was still going to be cheaper so then they finally transfered me to retentions

When I talked to retentions they just added the $35 smartphone data value package to my $20 voice plan but b/c I had $20 in credits previously they just renewed them for another 3 yrs. Then I politely asked how much it would cost for R to R and they said they'll throw it in for me. But like others it all depends on the CSR ... this time I just got lucky!

[KrayZeeMofo]

hm, i just noticed that rogers has differnt unlimited browsing packages. if you were to add the $15 unlim. browsing package, would rogers be able to know what kind of device is actually using it?

thanks.

[wchengw]

One CR just told me that starting yesterday receiving txt message without a txt message package will cost 15 cents. Is that true??

[shopper-X]

One CR just told me that starting yesterday receiving txt message without a txt message package will cost 15 cents. Is that true??

Yes. Rogers will be charging for incoming text messages if you are not on a text message plan.

[liquor]

One CR just told me that starting yesterday receiving txt message without a txt message package will cost 15 cents. Is that true??

Beginning July 7, not June 7 according to Rogers Website (text messaging plan page):

Effective July 7, 2009, unless customers subscribe to a text messaging plan, messaging bundle or Value Pack that includes text messaging, they will be charged for all non-premium received text messages at a pay-per-use rate of $0.15 each (plus applicable taxes). All other aspects of your service remain the same.

[wchengw]

Thanks guys for replying. I called the 2nd time as well, the CR also verified that it is coming. I guess it's time for me to call Rogers again trying to get free txt. Good thing I haven't activated the 2nd time I got last week.

[toko1088]

Tell me how you guys got such a cheap plan???

Currently I have a $25 plan that incl...

250 Daytime mins
100 LD (Canada only) mins
Unlimited starting from 6:00p.m
R to R

then I have to pay $12 for Value pack
125 txt
Voicemail + Caller ID...

Now if I want to get the HTC Magic, Rogers is willing to sell it to me for $149.99 IF I join their $30 6GB plan; or join their $35 500MB Data Value pack (incl. VM + unlimited txt + Caller ID).

So in total, I will be paying $67 + SAF + 911+ Tax (6GB option); or $60 + SAF + 911 + TAX (500MB option)...

I called the Customer Retention and told them my friend has a $35 plan (with everything); they insist me to tell them their phone # to check, I just told them it's confidential and play it off, but I can't get the deal... I need some help.

[KrayZeeMofo]

hm, i just noticed that rogers has differnt unlimited browsing packages. if you were to add the $15 unlim. browsing package, would rogers be able to know what kind of device is actually using it?

thanks.

anyone?

[KrayZeeMofo]

Tell me how you guys got such a cheap plan???

Currently I have a $25 plan that incl...

250 Daytime mins
100 LD (Canada only) mins
Unlimited starting from 6:00p.m
R to R

then I have to pay $12 for Value pack
125 txt
Voicemail + Caller ID...

Now if I want to get the HTC Magic, Rogers is willing to sell it to me for $149.99 IF I join their $30 6GB plan; or join their $35 500MB Data Value pack (incl. VM + unlimited txt + Caller ID).

So in total, I will be paying $67 + SAF + 911+ Tax (6GB option); or $60 + SAF + 911 + TAX (500MB option)...

I called the Customer Retention and told them my friend has a $35 plan (with everything); they insist me to tell them their phone # to check, I just told them it's confidential and play it off, but I can't get the deal... I need some help.

it often takes a few calls before you happen to get a rep that is nice enough to help. i would suggest you try again in a couple of days

[kud0s69]

Tell me how you guys got such a cheap plan???

Currently I have a $25 plan that incl...

250 Daytime mins
100 LD (Canada only) mins
Unlimited starting from 6:00p.m
R to R

then I have to pay $12 for Value pack
125 txt
Voicemail + Caller ID...

Now if I want to get the HTC Magic, Rogers is willing to sell it to me for $149.99 IF I join their $30 6GB plan; or join their $35 500MB Data Value pack (incl. VM + unlimited txt + Caller ID).

So in total, I will be paying $67 + SAF + 911+ Tax (6GB option); or $60 + SAF + 911 + TAX (500MB option)...

I called the Customer Retention and told them my friend has a $35 plan (with everything); they insist me to tell them their phone # to check, I just told them it's confidential and play it off, but I can't get the deal... I need some help.

Why didn't you give them your friends number? I mean theoritically we could all call and say we all know someone who has UNLIMITED VOICE/DATA for 0 Dollars a month (CEO of Rogers). You need ammo and specifics. Throwing out random stuff will get you no where.

[toko1088]

Why didn't you give them your friends number? I mean theoritically we could all call and say we all know someone who has UNLIMITED VOICE/DATA for 0 Dollars a month (CEO of Rogers). You need ammo and specifics. Throwing out random stuff will get you no where.
Well, it's not my friend, it's RFD members lol.

If thelibrarian or ditto would like to PM me their phone #, I will call Rogers and try again... :D

[blazini]

It's a little off topic, but the new iPhone 3G 3.0 software is being released on June 17th, MMS is included. I am not sure how this will affect our Rogers Value Plans.

The new iPhone 3GS is being released in the States on June 19th, so if you are wanting to use your hardware upgrade I suggest waiting. The price of the iPhone 3G will drop to $99 and the 16GB version of the iPhone 3GS will be on sale for $199 and the 32GB version for $299.

[NerV]

It's a little off topic, but the new iPhone 3G 3.0 software is being released on June 17th, MMS is included. I am not sure how this will affect our Rogers Value Plans.

The new iPhone 3GS is being released in the States on June 19th, so if you are wanting to use your hardware upgrade I suggest waiting. The price of the iPhone 3G will drop to $99 and the 16GB version of the iPhone 3GS will be on sale for $199 and the 32GB version for $299.

How do u know that? I honestly doubt that it will come to Canada when it's released. Usually AT&T gets it first and after a couple months it might come to Canada.

[KrayZeeMofo]

would any be able to explain what the unlimited mobile browsing includes? I mean, I've heard that youtube doesn't count, but what exactly does it include in the unlimited portion? (I'm referring to the $15 plan). Also, does rogers know what device is using the unlimited browsing?

[syntex101]

just renewed my account with rogers for 3 yrs with subsidized iphone like 3 month ago. Wonder if I can get another iphone when this new one comes out, without signing a data package.

[randomroyalty]

How do u know that? I honestly doubt that it will come to Canada when it's released. Usually AT&T gets it first and after a couple months it might come to Canada.

From Computerworld (http://news.idg.no/cw/art.cfm?id=C16BB6C6-1A64-6A71-CEC6451BE9E37A61):

Look for the iPhone 3GS to be available in the U.S. on June 19--two days after the iPhone 3.0 software update arrives. The new phone will also be available in Canada, France, Germany, Italy, Spain, and Switzerland on June 19.

Since the subsidized phone price is the same right now in Canada as the U.S., we can hope that this policy will continue...it remains to be seen if there will be a 6GB/$30 promo or a Costco deal like with the HTC Android phones.

[Sousanator]

I finally got a decent rep,
250 daytime
100 LD
CID, Visual VM, Who Called
Unlimited text
500mb
SAF +911

52.45 + tax

Basically what I had before with a $10 credit on the $35 data bundle which is decent enough for me

[NerV]

From Computerworld (http://news.idg.no/cw/art.cfm?id=C16BB6C6-1A64-6A71-CEC6451BE9E37A61):

Look for the iPhone 3GS to be available in the U.S. on June 19--two days after the iPhone 3.0 software update arrives. The new phone will also be available in Canada, France, Germany, Italy, Spain, and Switzerland on June 19.

Since the subsidized phone price is the same right now in Canada as the U.S., we can hope that this policy will continue...it remains to be seen if there will be a 6GB/$30 promo or a Costco deal like with the HTC Android phones.

What's the Costco deal?

[MilKii]

Here's what I got when I called them.

$20 voice plan - 250 anytime minutes with unlimited after 8pm
$35 Data Value Pack - with $10 credit

$299.99 for the Blackberry Bold with $20 credit off the first 2 months.

All this for about $52 + tax


Is this any good??

[Sousanator]

Here's what I got when I called them.

$20 voice plan - 250 anytime minutes with unlimited after 8pm
$35 Data Value Pack - with $10 credit

$299.99 for the Blackberry Bold with $20 credit off the first 2 months.

All this for about $52 + tax


Is this any good??
That's exactly what I got (plus 100 LD). If you're doing a HUP though, you should be able to negotiate something better

[samburgers]

Called up Rogers and they wouldn't budge at all, in the middle of my contract. $149 for HTC Dream is only on new activations he said. He said to upgrade phone is $649!

Compare that to cancel my contract ($340) + new activation phone ($149) I can get it cheaper that way, but no way I'd pay that...

How do you guys manage to get such good deals...:(

Edit:

Called up Rogers again after 15 min, another guy picks up. This guy was super nice. Right off the bat I told him I would like to add a data plan to my phone. He asked me what phone and I said the Dream. He basically told me I was at Tier 1 of 5 (5 being highly subsidized phones) in terms of their revenue scale.
He made an exception and gave me the phone for $149+35 admin fee, just like new activation. Then adding a $35 data package for me, and throwing in a bonus 150 daytime minutes.

Worked out to $52.45 + taxes. I am amazed.

[MilKii]

That's exactly what I got (plus 100 LD). If you're doing a HUP though, you should be able to negotiate something better

What's a HUP?

[KrayZeeMofo]

What's a HUP?

HUP = Hardware UPgrade

[litebrite]

darnit i just called retentions and they pretty much rejected me saying i've already reached the maximum number of credits that can be applied to my account.

i'm on a retentions voice plan for $20/month after all the credits have been applied, with 2 years left on my contract.

250 min
unlimited e/w after 6pm
cid, vm, 500 texts
100 ld
r to r

so if i want to add a data plan, i have to pay the extra $30 for 6 gb or $25 for 500 mb, which brings my total to ~$60/month including SAF, etc.

any tips??

[KrayZeeMofo]

that seems to be a standard reply

[ditachan]

darnit i just called retentions and they pretty much rejected me saying i've already reached the maximum number of credits that can be applied to my account.

i'm on a retentions voice plan for $20/month after all the credits have been applied, with 2 years left on my contract.

250 min
unlimited e/w after 6pm
cid, vm, 500 texts
100 ld
r to r

so if i want to add a data plan, i have to pay the extra $30 for 6 gb or $25 for 500 mb, which brings my total to ~$60/month including SAF, etc.

any tips??

Get r2r and e/w credited, that's the only other way to make your plan cheaper. Otherwise pay the $30 since you can not get more credits.

[lyiao403]

They initially offered only the 8G but I asked how much is the 16G in white and the retention CSR then told me he can also offer the 16G for the same price...Not sure it had anything to do with whether I am a Tier 3 and had been with Rogers for over 10 years with 2 lines...

um....iphone 3GS just came out in US...wondering if Rogers will lower the price. Will give that a shot tomorrow

http://www.cnn.com/2009/TECH/06/08/apple.iphone.wwdc/index.html?iref=mpstoryview

[andrew2good4u]

That's exactly what I got (plus 100 LD). If you're doing a HUP though, you should be able to negotiate something better

I just got off the line and now have this
$17.50 EPP plan
$35 data add on pack
$7.50 Fees
- $15 credit
------------------
$45 before tax

Take note I did have the plan from January without that specific discount. I was getting 33% off then one bill it just stopped. Apparently some audit team went in and removed it for being "invalid" without even calling me. I pretty much called in and complained about how unfair and unethical that is and that I wanted to cancel, etc.

[maxpowers]

Just heard on the news the iPhone's gonna be $99 by the end of the month.

Can you get the iPhone w/o the data plan?

[generaltao99]

Just heard on the news the iPhone's gonna be $99 by the end of the month.

Can you get the iPhone w/o the data plan?

You can, but the pricing of $99 for an iPhone 3G is based ona 3 year contract with voice AND data.

[litebrite]

Get r2r and e/w credited, that's the only other way to make your plan cheaper. Otherwise pay the $30 since you can not get more credits.

my r2r and e/w are already credited. i have $30 worth of credits for my voice plan; $7 for VM, $8 CID, $5 e/w, $5 r2r , $5 text.

it seems like my vm, cid, text are all separately added and credited. i'm going to try again to see if they can switch me to a $15 value pack that includes vm, cid, text and then apply a $15 on top. that way the extra credits i have left can be applied to data.

is that feasible? anyone have luck w/ something like this?

[Sousanator]

Just heard on the news the iPhone's gonna be $99 by the end of the month.

Can you get the iPhone w/o the data plan?
Actually, its supposed to be $99 starting yesterday.
But that is US pricing.

2 people from this thread have already confirmed getting the 16GB iPhone 3G for $150 (from this week)

[MilKii]

Does anyone know if I get a discount on my cell phone plan for being a client of Rogers cable?

[qweasdzxc63]

Any idea?

[factum7000]

Does anyone know if I get a discount on my cell phone plan for being a client of Rogers cable?


There is a 5% discount you can get

http://www.your.rogers.com/store/bundles/main.asp

[qweasdzxc63]

I am thinking to get a deal like this below. How much do you guys think is a good price from Rogers?
200 ish anytime
unlim after 6:00pm
CallID and VM
500M data
iPhone 3GS on three year contract

Thanks.

[Exocet77]

My contract just ended. I Wanted to upgrade to a smartphone (Nokia N95). Rep told me the best she can do is give me the phone for $249.99 and I would have to upgrade to a data plan etc + 3 yr contract. Right now new customers can get the phone for $99 + $50 rogersstore credit >:| She didnt offer any discounts on data etc.

Right now all I have is

200mins - $20
Value Pack $20

Thinking its almost worth it to buy the phone new for $450 from a store and have no contract. Dont like the thoughts of a 3yr term

[HeavyDutyKronos]

I am thinking to get a deal like this below. How much do you guys think is a good price from Rogers?
200 ish anytime
unlim after 6:00pm
CallID and VM
500M data
iPhone 3GS on three year contract

Thanks.

I'd say you're looking at 20-25 Voice, $25 Data, for around 45-50+tx+hidden fees.

If it were me, I'd chip in the extra $5 a month and get 12x the download bandwidth just so I have headroom for future services, high demand usage, and won't risk getting nailed for overages. (6GB is sort of a de-facto 'Unlimited' plan for most people, as most people don't use near that amount. With 500M you may not use it all, but you can certainly come close. But who knows how your use and needs may evolve or if you may use more data some months than others). If you're going to pay $25 for 0.5GB anyways, I'd definitely pay $5 more for 6GB a month DATA. I'd hop on that 6GB plan (limited time offer) while it's still available!

[shopper-X]

My contract just ended. I Wanted to upgrade to a smartphone (Nokia N95). Rep told me the best she can do is give me the phone for $249.99 and I would have to upgrade to a data plan etc + 3 yr contract. Right now new customers can get the phone for $99 + $50 rogersstore credit >:| She didnt offer any discounts on data etc.

Right now all I have is

200mins - $20
Value Pack $20

Thinking its almost worth it to buy the phone new for $450 from a store and have no contract. Dont like the thoughts of a 3yr term

If you can swing it try to get them to add the $35 Smartphone Data Value Package. It's $15 more but I'm sure you can get a credit and it includes 500MB of data.

[Aznsilvrboy]

My contract just ended. I Wanted to upgrade to a smartphone (Nokia N95). Rep told me the best she can do is give me the phone for $249.99 and I would have to upgrade to a data plan etc + 3 yr contract. Right now new customers can get the phone for $99 + $50 rogersstore credit >:| She didnt offer any discounts on data etc.

Right now all I have is

200mins - $20
Value Pack $20

Thinking its almost worth it to buy the phone new for $450 from a store and have no contract. Dont like the thoughts of a 3yr term

That's a horrible deal.....I got a HTC Touch Diamond for $199 with no data plan before my contract was over and the N95 is a much older phone....call back later and hopefully you get a nicer rep. Aim for $99 for the N95.

[HarmanB]

Hey everyone!
Initially, I'd talked to retentions after I'd got a notice on my bill saying that they were going to take off the $15 credits that I receive each month and opted to get hte my 5 student plan with 100 daytime outgoing and 500 incoming minutes and 1000 evenings and weekends at 6 but for some reason she couldnt put it on for me and said she would follow up on it later. However, I called later and got this really nice guy who gave me 250 weekday and free after 6 and my 5 and 100 long distance minutes for $25 so I opted for that instead. However, I received a voicemail from the CSR who was going to put on the my 5 student plan on for me telling me that the my 5 student plan had already expired and that she instead added 250 bonus minutes to the $25 megavalue plan to make up for it. So now I ended up with:
150 + 250 bonus daytime minutes (400 in all)
Free incoming (I dont know how I got that, I had mentioned it to the guy but he said he could only add it on for me for $10 and I told him to forget that)
Free after 6
MY 5
for $25
+
500 mbs net
10,000 text messages, MMS
Who called, caller ID, voicemail
For $30 - $15
So I got everything for $40+SAF+Taxes


Now I'm kind of scared to call them back because what if they realize that they've made a mistake and take the extras off? *ponders* Anyone ever experience something similar like that? I want to call about the 100 long distance minutes because thats something that I need but I'm kind of scared lol

[403GL]

I finally got a decent rep,
250 daytime
100 LD
CID, Visual VM, Who Called
Unlimited text
500mb
SAF +911

52.45 + tax

Basically what I had before with a $10 credit on the $35 data bundle which is decent enough for me

that's exactly what i'm looking for. was this through retentions? or did you just upgrade your current plan to 3-year?

[airmiles5]

Hey all - what a great thread. I am hoping some of the gurus here can help me out.

I am off contract (have been with rogers for 2 years) and have one of the 1st-gen iPhone (from AT&T). My current plan is terrible - I pay around $48/mo after tax for 100/1000/VM/CID/125txt.

I am thinking about selling the 1st-gen to upgrade to the new 3GS while also revamping my plan. What would be the best way to go about this? Should I negotiate a new plan first then follow with trying to score an iPhone? Or does it matter? Also any thoughts on whether it will be possible to grab one of these phones at new customer price without adding data?

[J_u_n_i_o_r_3]

Hey everyone!
Initially, I'd talked to retentions after I'd got a notice on my bill saying that they were going to take off the $15 credits that I receive each month and opted to get hte my 5 student plan with 100 daytime outgoing and 500 incoming minutes and 1000 evenings and weekends at 6 but for some reason she couldnt put it on for me and said she would follow up on it later. However, I called later and got this really nice guy who gave me 250 weekday and free after 6 and my 5 and 100 long distance minutes for $25 so I opted for that instead. However, I received a voicemail from the CSR who was going to put on the my 5 student plan on for me telling me that the my 5 student plan had already expired and that she instead added 250 bonus minutes to the $25 megavalue plan to make up for it. So now I ended up with:
150 + 250 bonus daytime minutes (400 in all)
Free incoming (I dont know how I got that, I had mentioned it to the guy but he said he could only add it on for me for $10 and I told him to forget that)
Free after 6
MY 5
for $25
+
500 mbs net
10,000 text messages, MMS
Who called, caller ID, voicemail
For $30 - $15
So I got everything for $40+SAF+Taxes


Now I'm kind of scared to call them back because what if they realize that they've made a mistake and take the extras off? *ponders* Anyone ever experience something similar like that? I want to call about the 100 long distance minutes because thats something that I need but I'm kind of scared lol
Isn't it 35 not 30 for
500 mbs net
10,000 text messages, MMS
Who called, caller ID, voicemail
For $30 - $15

[morgancroft]

So I just spoke with Rogers again regarding trying to get the plan some of you got for $20 for voice...

After talking with the rep, and she confirmed with a manager that the previous rep said I could have it - this is what I ended up with.

Voice - $20:
250 daytime minutes
Unlimited evenings and weekends after 6pm
umlimited Rogers to Rogers
1000 long distance minutes... (I said 100, but I think the rep misheard me, and added 1000!!)

iPhone Data Value Pack - $35 with a $15 discount... so $20 total.
Call display
Voicemail
Unlimited Text Messaging
500MB Data

$40 + SAF + 911 + tax... Comes out to $53 after taxes.
I can't believe I got 1000 long disance minutes.
Will post bill once I receive it!

[morgancroft]

Isn't it 35 not 30 for
500 mbs net
10,000 text messages, MMS
Who called, caller ID, voicemail
For $30 - $15

Rogers changed the plan. It used to be $30 and had 10000 text messages, but they changed it to $35, and changed it to unlimited text messaging.

[ywk820322]

250 weekday min.
unlimited eve/wkd 6pm
unlimited incoming
unlimited Rogers to Rogers
$10 Value pack
100 long distance min.

$27.45 + tax = $31.01

i love my plan on my 5 wireless lines :)

[nitroblu]

^
looks like standard retention deal

i can't believe this thread is still alive and growing! hahaha

to some of the questions above, i don't remember when it comes into effect, but I believe Rogers is now making it a requirement that customers who want to HUP to smartphones must add a data plan. yes, teh offer you're getting for the n95 is disgusting. go HUP to the iphone instead at $99

the $30 data VP is now grandfathered, changed to the $35 pack, so you won't be able to get it at $30 anymore. the "benefit" of paying the extra $5/mo. is that there's no contract on the VP, (whereas when it was $30, it came with a 3 yr term attached to it)

@Harman: yes, if u do some simple reading in past pages, others have posted stories of getting discoutns removed after calling back in...i'm not entirely sure why you'd want to though after getting all the discounts you got

[boost2142]

anyone had any luck getting a smartphone without a data contract (with exception of the iphone)?

my wife wants the bb pearl flip, which they advertise at $9.99 with contract, but i've since been told that the contract needs to include data, or you have to buy the phone at full price.

i can understand why they do this, but am wondering if anyone has had success negotiating?

[nitroblu]

anyone had any luck getting a smartphone without a data contract (with exception of the iphone)?

my wife wants the bb pearl flip, which they advertise at $9.99 with contract, but i've since been told that the contract needs to include data, or you have to buy the phone at full price.

i can understand why they do this, but am wondering if anyone has had success negotiating?
don't get the flip. i ordered and played around with it when it first came out on rogers...not the greatest phone lol, but i guess it depends on your wife's needs

someone probably has managed to snag one w/o data, but they're most likely rare and very lucky situations


I got rid of my $10 Talkspot/5PM Early Eve option and added the 6PM Early Eve Student Discount that is supposedly ending June 2, 2009 according to http://www.iphoneincanada.ca/iphone-rogers/update-june-voice-and-data-plans-for-iphone-3g. I am a student just finishing up my accounting designation but got it added on for 3 years with no hassles, all the rep asked for was my student membership ID.

you're quite lucky to get the student 6PM discount on such a heavily discounted retentions plan...i can't tell you how many times i was told that it was not available to retentions plan customers lol

[dmak]

whats up with this? I have been using my bold as a modem for my laptop sometimes as I never will exceed 500 megs with my habits. but now they introduced this new policy. so what happens if I ignore this and keep tethering?

[nitroblu]

whats up with this? I have been using my bold as a modem for my laptop sometimes as I never will exceed 500 megs with my habits. but now they introduced this new policy. so what happens if I ignore this and keep tethering?

i know, it sucks, i'm not a big tether-er but i have used my TP frmo time to time on my data VP to tether...but:
Existing customers already signed up on any data plan prior to June 8, 2009

As for all those people that already have data plans of all different sizes prior to June 8, 2009, you seem unaffected. That presumably means you can tether all you want using the amount of data you have in your data option and have no worries about extra charges. But again, time will tell.
....so hopefully it won't affect us existing customers? lol

[alias_neo]

Argh, I'm on the Business Corporate plan (base of $18, but added a couple things to make it more) and retentions says I have to change it through the Rogers Business line. She said she can't override it because I'm on a corporate plan, I call shenanigans. Anyway, do they have a retentions line on the Rogers Business line? I've been a customer for almost 2 years and don't really qualify for the Business corporate plan anymore (didn't tell them that). Will they require proof after?

Both the plans I got offered were over $60 before taxes and my only requirements are:

-200 min
-unlim. evening/weekend (would settle for 9pm evening)
-CID
-basic data and text (500mb, unlim email, decent amount of text, etc)
-willing to go on contract

for 55 max after taxes/SAF

Do you think I should keep calling regular retentions and see what I get or should I call the Rogers Business line? Do I even qualify for retentions?

[nitroblu]

Argh, I'm on the Business Corporate plan (base of $18, but added a couple things to make it more) and retentions says I have to change it through the Rogers Business line. She said she can't override it because I'm on a corporate plan, I call shenanigans. Anyway, do they have a retentions line on the Rogers Business line? I've been a customer for almost 2 years and don't really qualify for the Business corporate plan anymore (didn't tell them that). Will they require proof after?

Both the plans I got offered were over $60 before taxes and my only requirements are:

-200 min
-unlim. evening/weekend (would settle for 9pm evening)
-CID
-basic data and text (500mb, unlim email, decent amount of text, etc)
-willing to go on contract

for 55 max after taxes/SAF

Do you think I should keep calling regular retentions and see what I get or should I call the Rogers Business line? Do I even qualify for retentions?

i haven't seen this brought up recently, and the last time i answered this was like 100 pages ago, so i'll give u a break on the read the forum thing lol

there's no retentions dept for corp. generally, b/c corp is already heavily discounted, it is very hard (but not impossible) to get retentions to offer you a plan. it basically boils down to luck on who you get to speak to in retentions and not ur negotiating skills...and with the way rogers has been pinching lately, it might become even harder to do so now than before.

so my only advice is keep trying, keep calling in. your plan is possible, in fact, it's very similar to the situation i was in. to summarize:
i was on base $18 corp plan, after a yr, i decided to get myself a retention plan. after 3 months...that's right, THREE months of calling about 1-2 times/wk, i finally settled on the plan i now have (and btw, u dont' need to ask for ultd email if u want data):
$42/mo all-in (on a 3 yr term)
250 min + 25 bonus min
e/w @ 8
free r2r
$30 data VP (500 mb, 10k sms, 10k mms, CD w/ ND, eVM)
(i asked to remove who called)

[alias_neo]

i haven't seen this brought up recently, and the last time i answered this was like 100 pages ago, so i'll give u a break on the read the forum thing lol

there's no retentions dept for corp. generally, b/c corp is already heavily discounted, it is very hard (but not impossible) to get retentions to offer you a plan. it basically boils down to luck on who you get to speak to in retentions and not ur negotiating skills...and with the way rogers has been pinching lately, it might become even harder to do so now than before.

so my only advice is keep trying, keep calling in. your plan is possible, in fact, it's very similar to the situation i was in. to summarize:
i was on base $18 corp plan, after a yr, i decided to get myself a retention plan. after 3 months...that's right, THREE months of calling about 1-2 times/wk, i finally settled on the plan i now have (and btw, u dont' need to ask for ultd email if u want data):
$42/mo all-in (on a 3 yr term)
250 min + 25 bonus min
e/w @ 8
free r2r
$30 data VP (500 mb, 10k sms, 10k mms, CD w/ ND, eVM)
(i asked to remove who called)

Thank you! I was beginning to get worried. So just to clarify, you kept bugging regular retentions line right? Not the Rogers Corporate Business line? I guess I'll keep bugging them every week like you did. Worse comes to worse, hopefully Globalive or other GSM companies opening up in the fall will offer something better after months of attempting.

[can't get 'nough dealz]

Ive got two lines:

Each with 375 day time minutes
Unlimited after 6pm
MY 5 Local

Line 1 has 6 gig data plan, CD, VVM, Unlimited Text
Line 2 has WAP browsing, CD, VM, 1000 text

Comes out to:

55 (Voice Plan for both)
-10 MSF Discount
-10 MSF Discount
-10 MSF Discount
-5 MSF Discount
+30 6 gig data
-10% (BCB)
-15% (BCB somehow I have two discounts)
+15 iPhone VVM Pack
+15 Vision Value Pack
-5 (Value Pack 5 dollars off)
+SAF 911 x2

=78.15 + tax total

=

[nitroblu]

Thank you! I was beginning to get worried. So just to clarify, you kept bugging regular retentions line right? Not the Rogers Corporate Business line? I guess I'll keep bugging them every week like you did. Worse comes to worse, hopefully Globalive or other GSM companies opening up in the fall will offer something better after months of attempting.
yup, i spoke to corp line a couple times in the beginning when retentions tried to make me talk to corp dept but quickly found out they can't offer deals anywhere close to what retentions can offer. yea, just keep trying til you get a really nice rep. i kept feeding em the same story each time, so it's basically all luck

[dmak]

Well we will, I will keep tethering anyway, its easier to ask forgiveness than permission

[dmak]

Well we will, I will keep tethering anyway, its easier to ask forgiveness than permission

Sry for the typing, blackberry's suck at input in forum field

[KrayZeeMofo]

how does rogers tell what device is using what plan? or how the data is being used on data plans?

[oasis100]

Did I get a good deal?

250 anytime.
UW/E after 8.
Call ID
Voice
250 text message.

27.14 with tax.

[anm00727]

Did I get a good deal?

250 anytime.
UW/E after 8.
Call ID
Voice
250 text message.

27.14 with tax.
you can get more in my opinion.
yesterday, i got this plan without going to retentions or negotiated
250 anytime
100 canadian long distance
unlimited evenings/weekends after 6
Unlimited text
Caller ID
for 32.45 (SAF + 911 included)

not the greatest, but just a comparison for something without negotiating. I wonder how much i can bargain with retentions when i decided to renew and HUP to an xperia when the time comes with the same plan, but with 500mb data

[oasis100]

What's the cheapest data plan you can get through retentions?

[HarmanB]

@Harman: yes, if u do some simple reading in past pages, others have posted stories of getting discoutns removed after calling back in...i'm not entirely sure why you'd want to though after getting all the discounts you got

I am not going to be calling in to get a better deal or anything, I'm just going to be calling in to change my number at the end of the summer or if I have any billing issues...could that be risky as well? Sorry, I tried reading the last 20 pages but nothing similar came up! :( I really appreciate the help :)

[ywk820322]

what's 33.3% Value Pack Add-on Disc??
isn't this for data plan?

[wchengw]

Argh, I'm on the Business Corporate plan (base of $18, but added a couple things to make it more) and retentions says I have to change it through the Rogers Business line. She said she can't override it because I'm on a corporate plan, I call shenanigans. Anyway, do they have a retentions line on the Rogers Business line? I've been a customer for almost 2 years and don't really qualify for the Business corporate plan anymore (didn't tell them that). Will they require proof after?

Both the plans I got offered were over $60 before taxes and my only requirements are:

-200 min
-unlim. evening/weekend (would settle for 9pm evening)
-CID
-basic data and text (500mb, unlim email, decent amount of text, etc)
-willing to go on contract

for 55 max after taxes/SAF

Do you think I should keep calling regular retentions and see what I get or should I call the Rogers Business line? Do I even qualify for retentions?

I have been on business plan for 3 years or more for $23 ($18+$7+$5-$5). Just last week I tried to change it to $55 family plan for me to talk to my gf free. Requested family plan but they want to charge $12 for CID & VM, then the CS said that he can put me back on corporate plan. Never once they asked me whether I am still qualified for business plan. I ended up having the following on 2 lines (one 250 and one 604 number):

250 minutes each line (pooling fee credit to make it shared minutes)
unlimited early evenings 6pm & weekends
CID and VM
van.&vic. rate following
Free talk between 2 lines
2 yrs contract
20% discount (still want to verify that is really done; apparently it will only show on bill. CS cannot see on their screen)
$5 credit (original from 3 yrs ago)
Activation fee credit

The total for two lines comes to $93 after tax and SAF. I think what you want for $55is fair. I think I will call again after new iphone came out see what kind of deal I can get with data. The business line is 1-866-727-2141. Regular CS forward me to business department most of times but not always. I would try both. I agree with everyone that you have to keep trying. Some CS are not that friendly but don't let them shot you down.

[wb77]

hey everyone,

My contract expired at the end of May (I had an initial 3 yr, upgraded the phone after 2 years and agreed to extend for a further 1 year to total 4 as of now).

I currently have the student MY 10 plan, which for $25 gives me:

MY 10
6PM Early Eve. Calling Option
1000 Eve/Weekend Minutes
100 Weekday Minutes
500 Incoming Minutes

They essentially refund the $7 early evening cost, give me a 33% value pack discount (I have the $11 call display/VM option now), and a 33% VM to text discount which I don't use.

Thus, I pay $32.37 + SAF + 911 + tax.

I want to get the iPhone with the $30 data plan and replace the current value pack with the iphone one, which would run me:

$68.40 + SAF + 911 +tax. (holy crap).

Do you guys see any better way of trying to work this out with retentions? I probably don't need the My 10, but the My5 is pretty important. Anything you can suggest?

Thanks:)

[shan]

I was on prepaid, went on a monthly plan then called in to cancel 10 days later. Not great but better than no deal:

100 weekday
1000 evenings/weekends starting at 6
voice, CID, 2500 sent txt
100 ld

$31.01 all in.

[r i c h]

After many phone calls, here is what I was able to get for $38 all in.

150 weekday
Free evening/weekend after 6PM
2500 sent text/unlimited received
MY5, Call ID, Voice mail

Thanks for everyone who provided tips!
Do you guys think I'd be able to negotiate even more?

[wolfie1010]

I'm about a year into my three year contract and here is what I have right now:

Blackberry pearl phone, no data plan (and I don't want it either)

Mega incoming 30 $30 gives me 150 outgoing weekday minutes, and unlimited local incoming
Evenings and weekends after 8PM
Monthly Plan credit -$5 (for the length of my contract)
Better choice bundle 10% discount -$2.50 (I currently have Rogers Hi Speed Lite, Digital VIP and a Rogers Turbo stick too)
My 5 $10
Value Pack $12 (includes expanded VM, CD, CW)
911 $0.50 and SAF $6.95
TOTAL $51.95 before taxes


My usage really varies a lot which is why I added the MY5 and I really get a lot of use out of the incoming local option. I'd like to keep that to avoid having a nasty usage spike in a busy month.

I could switch to a business account as I do own a small home business.

What I would like to get is a similar plan for less money (duh). I have no interest in adding data, and I don't care about a hardware upgrade. My plan is to push them on a better deal because I have so much other business with them and I feel the rocket stick is a rip off but I'm obligated to keep using it for another six months.

I use yak wireless to place long distance calls so I don't care about long distance minutes.

I'd like to keep the unlimited incoming. My total minutes vary from about 550 minutes total (incoming and outgoing, both daytime and evening). 80% of my calls are during daytime hours. By adding the My5 and unlimited incoming I've managed to avoid going over my plan.

I would really appreciate any advice or tips from people who've made a big improvement over my plan with a focus on high daytime usage and voice only. Expanded voicemail is critical.

[JustinZ]

hey guys is call waiting an option?

I had it on my phone before chaning my plan (but i didnt see it as an option) so i thoguth it was free on all rogers phones. I changed to the same plan on 4 phones, but 1 phone still has it...

And i dont see it part of anybody else plan?

[litebrite]

how many times do ppl usually call before they finally got the plan they want??

[RTM]

how many times do ppl usually call before they finally got the plan they want??

Not specifically related to this 1000 page Rogers thread, but it took me about 6 calls / redials to finally get a CSR at Bell Mobility to give me the package (corporate + $7 unlimited browsing on HTC Touch) I wanted. I've been with BellMo for over 7-8 years.

Keep in mind that VTL (Videotron) will be deploying their own network in 2010 and it will change the landscape.

[wchengw]

how many times do ppl usually call before they finally got the plan they want??

It took me at least 10 calls and still I want $5 more off.

[i-o_o-i]

Currently, I'm on the standard $18 corporate voice plan:
- 200 minutes
- CID
- voice mail
- company calling (basically unlimited with my mom's cellphone and some random useless business features)
- NO monthly SAF
+ $10 unlimited eve/weekends at 6pm (should it actually be $7 now? I saw that its $7 on rogers.com)
+ $7 unlimited on-device browsing (-33% discount)
= $38/month with taxes or $31/month without the on-device browsing
Now, I need to add a smartphone/blackberry data plan, pretty much only need 500mb with a little bit of text would be nice, the business line told me its $25 for 500mb or $30 for 6gb for HTC Magic, these should still qualify for the 33% value pack discount right? Assuming they do qualify for the 33% discount, with 500mb I would be paying around $50 with taxes or $54 for 6gb smartphone plan.
Would I be able to do better on a retention plan?
BTW, mine is a Scotia Bank plan but I do not actually work for them, we just got it from a Rogers dealer downtown a couple years ago, so if I go with a retentions plan I can't go back to corporate. It's somewhat of a hassle to upgrade my phone too as sometimes the rep would ask for an employee id which I do not have but sometimes I would get lucky and the rep wouldn't ask for it. I just sent back an HTC Dream for refund because the battery life is not so good, now I am deciding between a Blackberry Bold or HTC Magic (they will be the same price for me because either way I'm going to get an HTC Magic from Rogers and I can trade a friend for a Bold)

[MobileMuck]

Now, I need to add a smartphone/blackberry data plan, pretty much only need 500mb with a little bit of text would be nice, the business line told me its $25 for 500mb or $30 for 6gb for HTC Magic, these should still qualify for the 33% value pack discount right? Assuming they do qualify for the 33% discount, with 500mb I would be paying around $50 with taxes or $54 for 6gb smartphone plan.

A quick search of the Rogers site will tell you that data plans are NOT included in the add-ons eligible for the 33% discount. This applies only to a small number of mostly useless features if you have a value pack already.

http://www.rogers.com/web/content/wireless-plans/essentials?content10=save33

[skyrink]

has anyone been successful in combatting the extra $1 increase on the communication package? (from $11 to $12 now)

ideas? since they only have $5 and $10 credits available

[wchengw]

Currently, I'm on the standard $18 corporate voice plan:
- 200 minutes
- CID
- voice mail
- company calling (basically unlimited with my mom's cellphone and some random useless business features)
- NO monthly SAF
+ $10 unlimited eve/weekends at 6pm (should it actually be $7 now? I saw that its $7 on rogers.com)
+ $7 unlimited on-device browsing (-33% discount)
= $38/month with taxes or $31/month without the on-device browsing


Is your no SAF part of package? Or you actually asked for it?

[ywk820322]

has anyone been successful in combatting the extra $1 increase on the communication package? (from $11 to $12 now)

ideas? since they only have $5 and $10 credits available

call retention.
i had 12$ and they gave me for $10 with better features. plus $10 credit.

[JWL]

I'm about 9 months into my 3-year iphone deal. As a result of various posts to this forum (always a great resource to look back to), I just added to my retention plan:

an additional 250 minutes for $5/month
the iPhone data value pack for $20 ($35 - $15 credit). I already had the iPhone visual voicemail pack so this added data for $5 more.

Had to extend my plan out to 3 years but at this point it is only another 9 months so it isn't a big deal to me.

Thanks to the various contributors.

[i-o_o-i]

A quick search of the Rogers site will tell you that data plans are NOT included in the add-ons eligible for the 33% discount. This applies only to a small number of mostly useless features if you have a value pack already.

http://www.rogers.com/web/content/wireless-plans/essentials?content10=save33
I got the 33% on the $7 unlimited on-device browsing which is not part of that list, unless it was part of that list at some point :confused:

Is your no SAF part of package? Or you actually asked for it?
I believe its part of that plan that I have, it is a corporate plan and I think other than having no SAF, I don't think its much of a deal...

[flashstorm]

As a Telus subscriber, I'd love to move to rogers but I don't want to pay anymore or take a cut in features (I have the EPP 17.30 plans from about two years ago). What should I do?

[MobileMuck]

I got the 33% on the $7 unlimited on-device browsing which is not part of that list, unless it was part of that list at some point :confused:

I believe that one was at one time included, as I know were the old 5MB and 10MB navigate mobile internet packages (I had one of those). As you had it from back in the day yours is a grandfathered discount. Note that the on-device browsing isn't considered a "data plan" but you can't have both your current option and a data plan on the same line. If you give it up to get one of the current data plans on offer, not only will you not get the discount on that data but you will lose your grandfathered discount on your on-device browsing. So make sure you know what you're doing!

[XxXSnake23XxX]

how does rogers verify if you are a student or not (for the free 6pm deal) do you just need to give them your student number?

[JCYC5]

What I just got:

$35 for 250 daytime minutes, evenings at 6, unlimited texting, caller ID, voicemail etc. And 3 months of $20 discount.

(I don't need data)

[NerV]

how does rogers verify if you are a student or not (for the free 6pm deal) do you just need to give them your student number?

Can you actually add for free to any plan? I'm paying $5/month for it.

Did any of you guys manage to lower the price for an HUP for Bold from 299.99 to 199.99 or even lower?

Thanks.

[eightyeight]

Hey guys, I have a question about when I should go for a retention plan.

My 3 year contract ends mid-August. I'm looking to HUP to a SE Xperia - introductory promo is $299.99-50 = $249.99, but I'm thinking back-to-school deals later in the summer may be better.

My question is this: Should I call retentions before or after my contract expires?

Which option would give me more leverage? If I call before, I can threaten to cancel and switch. If I call after, I can threaten to sign a new plan with a different company without having to cancel - am I correct to assume this would still get me talking with a 'retentions' CSR, right?

Thanks in advance :)