[Merged] Hot deal for Rogers Wireless Customers

[SimySima]

So i just phoned up retentions and said:
"I would like to transfer my service elsewhere, how would i go about doing that?"
EDIT: I also said i would be moving to Bell....was that a bad move?

The rep didn't even ask why i was cancelling, she just told me how I would actually go about cancelling or transfering my plan to someone else. :?: From reading this thread I'm guessing this isn't normal, so I must of done something wrong.

Can anyone help me with this...I really need a retention plan?!?!

1) Do i need to be more direct when trying to cancel my plan? Just say: "Hi, i would like to cancel my account"?
2) And how many times can i phone before i get that special star?

Thanks in advance,

[Lulz]

So i just phoned up retentions and said:
"I would like to transfer my service elsewhere, how would i go about doing that?"
EDIT: I also said i would be moving to Bell....was that a bad move?

The rep didn't even ask why i was cancelling, she just told me how I would actually go about cancelling or transfering my plan to someone else. :?: From reading this thread I'm guessing this isn't normal, so I must of done something wrong.

Can anyone help me with this...I really need a retention plan?!?!

1) Do i need to be more direct when trying to cancel my plan? Just say: "Hi, i would like to cancel my account"?
2) And how many times can i phone before i get that special star?

Thanks in advance,

You asked the lady the procedures of moving to another provider. The lady answered your question by telling you the steps. And yes you should be more direct.
You never told her you want to cancel, which is why she never asked why you were.


1) yes you need to be more direct. Ask how much it is to cancel your contract (even if you are not on contract...just play dumb and as if you never heard of retentions before)

2) you need to be really really annoying and call many times per day asking the same thing to get your account flagged

[samsonite]

what do you guys think?

my contract expires this june. I need a new phone as my w580 is not in the best condition. i called rogers yesterday around noon and the best the lady could do for me was the bold for $249 +sign up for data plan and the 8900 for $199 +data plan. i asked her if she could offer me a better deal. she kept on saying no. when i reminded her that my contract was expiring in june, she put me on hold for a minute and then came back and told me that i could get either phone without signing up for a data plan.

should i get the phone now or wait till june?

has anyone in a similar position been able to get a steep discount on either the bold or the 8900?

[SimySima]

You asked the lady the procedures of moving to another provider. The lady answered your question by telling you the steps. And yes you should be more direct.
You never told her you want to cancel, which is why she never asked why you were.


1) yes you need to be more direct. Ask how much it is to cancel your contract (even if you are not on contract...just play dumb and as if you never heard of retentions before)

2) you need to be really really annoying and call many times per day asking the same thing to get your account flagged

Thanks, i'll probably phone back tommorow and try being more direct. Fingers crossed, hopefully that works.

Sorry for asking so many questions, but:

1) I was wondering if i should say Bell is offering me a better plan and then tell them what Bell is "offering" me? Will this make them try and match Bells quote?

2) All I really want to do is try and get texting included in my plan (2,500) and a HUP to an iPhone, my old Rogers phone broke and i'm using my dad's old phone, i mean realy old. I really don't want to pay much for the aditional texting and no more than $199 for an 8GB iPhone. How hard will it be to try and get this from retentions? Do i have a chance?

[Lulz]

When I called retentions, they told me the BB plan is... (let me know if this is correct)

$35 on top of voice plan giving:
Unlimited txts
Unlimited MMS
caller id
voice mail
500MB data


I had an impression this was actaully $30 instead of $35, so if someone can clarify, that'd be great.







The $30 plan expired. It was replaced by $35 plan which has exactly the same thing, except has unlimited sms/mms instead of 10,000 (it's just a cashgrab as nobody really goes over 10,000 and rogers gets to make $5 more per month cause who will actually go over)


so here's my final question, is this considered a good (decent) data/voice plan for the costs?

I'd be removing the communication package ($11) + long d ($5) totaling $16..
so..$35 - $16 = +$19 to the current plan

so...$30.xx + $19..

which means:

250 Daytime minutes
Unlimited evenings/weekends @ 6pm
Unlimited Rogers2Rogers
Unlimited incoming
BB Plan:
Unlimited txt
Unlimited MMS
Caller id
Voicemail
500MB data


for $49.xx (tax, system access fee, and 911 included)

should i go for it?





You are joking, right? Your plan is as good as it gets, so what motivation do you need to go for it?

Your plan, if new customer wants it will cost $63.45 + tax = $71.70

---$25 for 250 daytime at 6PM evenings
---$10 for Unlimited Incoming
---$5 for Rogers2Rogers
---$5 for 1000 LD minutes
---$11 for Communication Valuepack
---$6.95 for SAF
---$0.50 for 911 fee
That's 25+10+5+5+11+6.95+0.50=$63.45 plus tax is $71.70 and you said you are paying $30 for it meaning you get approximately $41 saved every month...do you really think your plan is bad, that you are asking if you should "go for it"?
I think your plan is already good enough, hense why the rep couldn't give you any better deal on data value pack


Anyone know if 500MB is enough for casual surfing/email/GPS?



Blackberry compresses data like crazy. People have been using their Bolds on 3G non stop and cant even break 100MB point. 500 is plenty for things you described (no youtube'ing though if that was on ur mind)

[felixmo]

Just wondering if I can get a new phone if I upgrade to the $35 smarthphone data value pack. I'm on the $30 Windows Mobile value pack right now, so if I upgrade to the new one and I extend my contract, will I get a new phone at a subsidized price ($249 for BB bold)?

I already meet the $45 min voice and data min.

[grant]

I am having huge troubles with the retention line, they seem unable to budge all the time. I've even gone so far as cancelling in the past, and reactivating.
I'm having a hard time with retentions too. In my 2 calls they've offered me "OK" deals, but nothing close to what you people are getting.

When i've called I've said "my contract recently expired and I'm considering moving to one of the other carriers. I thought i'd see what you can offer me to stay with rogers."

first they tell me how i already have a good plan, and then they offer me something which seems just a little bit better than current, but still nowhere near as good as some of the guys on here are getting.

I'm not trying to be greedy, but also neither of the plans they've offered me have really hit the spot for me. If nothing better comes along i may take their $50 plan and then try to improve it a few months later.

[Bakedbread]

@ Lulz

thanks for the info

but yeah, our plans are that good because my family has been with Rogers (all services, TV, homephone, Cable, 4 cell phones) for 25+ years..

so my call to retentions about 2 years ago, i was able to get those plans just by asking.

My main concern back then was that each member of our family was paying at LEAST $50-90 a month for their phone plan and it wasnt even remotely close to what i'm getting now. Plus we would always go over, because our plans were like, 100 daytime minutes.

anyways, the only reason i havent agreed to the new contract is cause although it IS cheap at about ~$49, its still an extra $20/month on top of what we're paying.
Saving money was the biggest part on getting the retention plans, so when my dad was asking me to loook into data plans, i told him data's not really necessary and he'd be paying at least $20 more for it.

but yeah, i'll ask my dad if he really wants it, if yea, i hope the reps (who wrote notes) dont give me a hard time.

Although we've been with rogers for 25+ years, i still had so much trouble with the first couple of bills not matching what they orginially offered.
It took about 5 more calls after the first one to straighten it out.

but thanks again for the info!

[Shiznacka]

Rogers is full of A-Holes...

1st call (last week): Some french ass who I couldn't understand...

2nd call (today): Some rude beotch who played me for a fool...

She: "All you have available to choose from is the EPP"
Me: "But once you add the features its the same as my plan"
She: "No you save 8.50"
Me: "You forgot to add texting"
She: ...*silence*...

With Fido I was able to snatch up one of the best plans within 6 months of signing. Now I'm stuck with the student plan which is decent but brutal for daytime calling. 100 mins daytime and I'm paying out my ass for it.

Average about $100 a month on my bills. I like the EPP but it is a core plan.

My Dream Plan:

250-300 daytime
VM/CID
Evening/Weekends at 6pm
2500 Text

For $40 all in. Is that even possible?

[bedaweed]

Rogers is full of A-Holes...

1st call (last week): Some french ass who I couldn't understand...

2nd call (today): Some rude beotch who played me for a fool...

She: "All you have available to choose from is the EPP"
Me: "But once you add the features its the same as my plan"
She: "No you save 8.50"
Me: "You forgot to add texting"
She: ...*silence*...

With Fido I was able to snatch up one of the best plans within 6 months of signing. Now I'm stuck with the student plan which is decent but brutal for daytime calling. 100 mins daytime and I'm paying out my ass for it.

Average about $100 a month on my bills. I like the EPP but it is a core plan.

My Dream Plan:

250-300 daytime
VM/CID
Evening/Weekends at 6pm
2500 Text

For $40 all in. Is that even possible?

same thing here everytime i call in i say im looking to get a cheaper plan because the one i have is too much they just quote me the mega time plans

[P4rtyboy]

My Dream Plan:

250-300 daytime
VM/CID
Evening/Weekends at 6pm
2500 Text

For $40 all in. Is that even possible?

you can get that easy for 28 after taxes (w/o PST), 30 (/w PST)

[Shiznacka]

you can get that easy for 28 after taxes (w/o PST), 30 (/w PST)

I'd pay someone to call in on my phone to get me that plan...seriously...

[bedaweed]

okay someone please tell me how i can get

300-400 weekday minutes
unltd incoming
unltd e&w @6

how much would this cost and how would i get it(im on contract)

[yazon]

I have an Iphone 30 dollar plan right now. (include 500 data and cid and messages)
Am I able to use a blackberry on this plan?
I have talked to the data department and they said no.
Please help me on this question.

[felixmo]

I have an Iphone 30 dollar plan right now. (include 500 data and cid and messages)
Am I able to use a blackberry on this plan?
I have talked to the data department and they said no.
Please help me on this question.

you have to switch it to a plan with blackberry internet service (ie. $35 smartphone value pack - unlimited text, 500 mb data, cid, vm)

[yazon]

you have to switch it to a plan with blackberry internet service (ie. $35 smartphone value pack - unlimited text, 500 mb data, cid, vm)
Thank you, so I need to pay $5 more.
Btw,
What's the difference between 25 blackberry plan and 35 blackberry plan?

[hkbaabaa]

I'd pay someone to call in on my phone to get me that plan...seriously...

Good luck on that pricing.

Unless you have all your services with them (home phone, internet, and TV), most likely you won't get anywhere to that price.

250-300 daytime
VM/CID
Evening/Weekends at 6pm
2500 Text

I would say $25 + $6.95 + $0.50 = $32.45 + taxes

[felixmo]

Thank you, so I need to pay $5 more.
Btw,
What's the difference between 25 blackberry plan and 35 blackberry plan?

the $25 bb plan is the same as the $35 one except it doesn't have any data included, but has unlimited messaging through email, instant messaging, and blackberry messenger.

however the $35 includes 500 mb of data so you can use email, and instant messaging, plus you get unlimited texts

you probably cant downgrade from your $30 value pack, only upgrade to $35

[verby]

can't believe it how rogers is rippppping us off on data plan... gsm monopoly.
we're like years behind Europe!

[cma2be]

i txt msg to USA alot, (i am with rogers) is there some sort of (sms deal) offering from them that would ease my bill a bit... coz it just skyrockets.... i think it costs 20cents/sms so $20 for 100 msgs... is there something that i can say do 100sms msgs and be charged 5 or 10 etc... thank you.

my current plan with rogers is...

200 day time minutes...
unltd incoming
unltd weekends
6pm even.

$20 / month plan... but with their service fees etc + taxes it goes to $30

[Mad.Whack]

i txt msg to USA alot, (i am with rogers) is there some sort of (sms deal) offering from them that would ease my bill a bit... coz it just skyrockets.... i think it costs 20cents/sms so $20 for 100 msgs... is there something that i can say do 100sms msgs and be charged 5 or 10 etc... thank you.

my current plan with rogers is...

200 day time minutes...
unltd incoming
unltd weekends
6pm even.

$20 / month plan... but with their service fees etc + taxes it goes to $30

I know the Rogers webpage sucks but the link to international txt messaging packs is on the homepage. Prices are:
$4 25
$7 50
$10 250

additional messages are 25 cents. Add the 10$ us txt package and you should be good to go.

[mattt33]

Hi guys, i'm new here but have been lurking the past few months - read through every post and done some calling in to make improvements to my initial plan.

Now the reason i'm posting is to ask for some honest feedback. I feel that i am falling into the trap of wanting more and more... the "greediness" is getting the best of me even though i do think that i have a fairly decent plan.

What i would like to ask is whether you guys think my plan is pretty good as it is already and that i should be satisfied with what i am paying. Because if it is i need someone to tell me that i'm already getting a good enough deal and to stop from being too greedy - i'm just trying to save as much money as possible but i suppose there has to be a point when you're asking for too much right?

Well here's my plan...

Megatime 25 - $25
- 100 weekday minutes + 100 bonus
- 1000 evening/weekend
- Network calling

6pm early evening option - $7

BB data value pack - $30
- 500mb
- call display
- voicemail
- 10,000 text/pic/vid msg

1000 canadian long distance - $5

Discounts:
- $15 monthly plan credit
- $10 value pack credit (however, not sure if they changed it to a monthly plan credit this past month)
- $7 6pm early evenings student credit

So it comes to a total of $47.97 with fees and taxes.

Thanks so much for any feedback anyone can provide.

[P4rtyboy]

Good luck on that pricing.

Unless you have all your services with them (home phone, internet, and TV), most likely you won't get anywhere to that price.

250-300 daytime
VM/CID
Evening/Weekends at 6pm
2500 Text

I would say $25 + $6.95 + $0.50 = $32.45 + taxes

hm lets see, i have all that, plus more for quite less that what you said, and I have only one service with them. nt

[Shiznacka]

Good luck on that pricing.

Unless you have all your services with them (home phone, internet, and TV), most likely you won't get anywhere to that price.

250-300 daytime
VM/CID
Evening/Weekends at 6pm
2500 Text

I would say $25 + $6.95 + $0.50 = $32.45 + taxes

Seriously I wouldn't mind paying $40-45 taxes in for this plan...I'm getting robbed with the plan I have now...

Nov = $100
Dec = $80
Jan = $85
Feb = $60

$40 is a dream for me...

With Fido I had:

Unlimited Incoming
Eve/Week at 5pm
2500 Text
Enhanced VM/CID
250 Daytime
100 LD

I was paying $42 taxes in. I switched for the my10 deal and now I'm pissed cuz It's horrible with daytime minutes. It would be better if I only called those 10 numbers and not businesses and stuff.

[hkbaabaa]

hm lets see, i have all that, plus more for quite less that what you said, and I have only one service with them. nt

You do know they give different price and plans for different provinces? When did you get "your" plan?

I also get a lot more on top of 15% off but that's not the point. I am not going to start a fight or anything. How about you call in for him and ask? :D

@Shiznacka

Obviously the plan you have right now doesn't suit you, if you want to go even more for weekdays minutes, they still have the $40 700 - 750 minutes weekdays, Unlimited Evening/Weekends, Rogers to Rogers, 100 LD, and CID plan.

[Shiznacka]

@Shiznacka

Obviously the plan you have right now doesn't suit you, if you want to go even more for weekdays minutes, they still have the $40 700 - 750 minutes weekdays, Unlimited Evening/Weekends, Rogers to Rogers, 100 LD, and CID plan.

Is that through retentions? I don't see anywhere near that on the website. The $40 plan on the website shows up as 250 weekday mins with none of the extras.

[hkbaabaa]

Is that through retentions? I don't see anywhere near that on the website. The $40 plan on the website shows up as 250 weekday mins with none of the extras.

Yes. It is through Retention. ;)

[Shiznacka]

Yes. It is through Retention. ;)

I guarantee they won't offer me that. Even if I push it. I tried getting the EPP with texting and vm/cid for $40 taxes in and they blew me off...

[bubble.tea]

Seriously I wouldn't mind paying $40-45 taxes in for this plan...I'm getting robbed with the plan I have now...

Nov = $100
Dec = $80
Jan = $85
Feb = $60
....
With Fido I was....paying $42 taxes in. I switched for the my10 deal and now I'm pissed cuz It's horrible with daytime minutes. It would be better if I only called those 10 numbers and not businesses and stuff.

What genius let you go ahead and make that decision??

Friends don't let friends port blindly. The my10 terms haven't changed...so...it's really your own fault no? I mean, it's not like Rogers changed the terms up on you and you didn't know you'd only have 100.

I haven't been following your fiasco, but I thought I gathered you were only 6months into porting...so how could you have already been accumulating overages (assuming they are daytime related) by the month of Nov already? Shouldn't you be in your 3months fos?

Drop me an email if you wish...I don't pop in here that much anymore...want to let someone else take the reins as post leader LOL.

[P4rtyboy]

You do know they give different price and plans for different provinces? When did you get "your" plan?

I also get a lot more on top of 15% off but that's not the point. I am not going to start a fight or anything. How about you call in for him and ask? :D

@Shiznacka

Obviously the plan you have right now doesn't suit you, if you want to go even more for weekdays minutes, they still have the $40 700 - 750 minutes weekdays, Unlimited Evening/Weekends, Rogers to Rogers, 100 LD, and CID plan.

ya i know it varies. Alberta. i got it like... last month after starting talking to them since june last year. i was juist trying to say that it all depends on the rep etcetc, and that there is a better option out there, and it does not require extra services like you had stated.
all about working your way there

[stormyoutside]

Just signed new 3yr today after 4 calls to Rogers retention-

1st call- Female rep tells me I could cancel with 30 day notice..easy as that. Never offered anything.

2nd call- Male rep offered a free Blackberry Curve 8310 new. Plus activation $35 waived. Plus free 6pm option.

3rd call- Female biotch rep took away free activation said it could not be done. Said no such thing as 1000LD for $5 either. Could give Curve for free thats it.

4th call- Male rep waived $35 activation fee. Free Curve 8310...no Data required, although I got $15 plan, but can cancel with no penalty. Gave 6pm for free.

The plan- Saskatchewan Mega Time

-250 mins
-100 bonus
-100 bonus
-6pm Unlimited EW (upgraded from 8pm)
-MY5 Canada Wide talk,text,picture
-500 Overtime mins

-$25.00 mega time plan
-$15 BB plan
-$6.95 SAF+ $0.88 911 fee
-$7.00 6pm early evening
-$7.00 6pm early evening credit

-$47.83 total per month + GST

They wouldnt give me any long distance so the MY5 Canada was my best bet. They would not give CID or VM either. I even tried to trade the 200 bonus mins but he said no. They would not give me any credits on the plan, just 6pm.
Seems like a "OK to good" deal to me...what do you guys think?

[felixmo]

Just signed new 3yr today after 4 calls to Rogers retention-

1st call- Female rep tells me I could cancel with 30 day notice..easy as that. Never offered anything.

2nd call- Male rep offered a free Blackberry Curve 8310 new. Plus activation $35 waived. Plus free 6pm option.

3rd call- Female biotch rep took away free activation said it could not be done. Said no such thing as 1000LD for $5 either. Could give Curve for free thats it.

4th call- Male rep waived $35 activation fee. Free Curve 8310...no Data required, although I got $15 plan, but can cancel with no penalty. Gave 6pm for free.

The plan- Saskatchewan Mega Time

-250 mins
-100 bonus
-100 bonus
-6pm Unlimited EW (upgraded from 8pm)
-MY5 Canada Wide talk,text,picture
-500 Overtime mins

-$25.00 mega time plan
-$15 BB plan
-$6.95 SAF+ $0.88 911 fee
-$7.00 6pm early evening
-$7.00 6pm early evening credit

-$47.83 total per month + GST

They wouldnt give me any long distance so the MY5 Canada was my best bet. They would not give CID or VM either. I even tried to trade the 200 bonus mins but he said no. They would not give me any credits on the plan, just 6pm.
Seems like a "OK to good" deal to me...what do you guys think?

how many months were you into the contract?

[stormyoutside]

[QUOTE=felixmo;8266023]how many months were you into the contract?[/QUOTE

My 2 year contract had ended 4 months ago

[roadrunner17]

So my wife is with rogers from last 6 years, we also have all other services from rogers ( Cable HD TV, Home Phone, Internet, Wireless Phone). Her wireless phone contract just ended in Jan 09.

Right now we pay around $60(everything in) for:-
200 minutes
unltd eve/wkds 6pm
unltd incoming
voicemail / call id

After reading this thread it seems we are paying way over too much. We don't need any other feature or new phone. We want to keep our current plan.

What you guys suggest how much we should be paying?

[ff_29]

So my wife is with rogers from last 6 years, we also have all other services from rogers ( Cable HD TV, Home Phone, Internet, Wireless Phone). Her wireless phone contract just ended in Jan 09.

Right now we pay around $60(everything in) for:-
200 minutes
unltd eve/wkds 6pm
unltd incoming
voicemail / call id

After reading this thread it seems we are paying way over too much. We don't need any other feature or new phone. We want to keep our current plan.

What you guys suggest how much we should be paying?

17.50 EPP will give you the 200 + u/l evening/weekend @ 6.
$11 will get you voicemail, call id and 125 texts (cheaper than adding the 2 features you have individually).
$10 for u/l incoming
+ fees/taxes, you're looking at ~ $51 without any negotiating (provided the EPP plan is still available.

That being said, I think it would be very possible to get what you have for $32-$37 through retentions. Just don't force the issue with any rep that won't budge. Politely end the call, and try again in a day or two. As many have already stated, what you can get from retentions is completely dependent on the rep you get. As frustrating as that may sound to a customer, you just need to be patient, and you should get what you want eventually.

[stormyoutside]

My 4 calls to rentention, they always revolved with my first demand...which was I wanted a free phone upgrade. I had said a new customer could get it for free at a store. They made notes and then my last 2 calls, they were stuck on the free phone being offered, and were not willing to negotiate a rate plan/features.
That is my recommendation...whatever your biggest wants/needs are, mention all of them first call. I made the mistake and just mentioned the hardware upgrade and then they wouldnt offer much else with additional calls. I think you should get the plan pricing you want first...then work on the new phone if you need one.

[bail42]

17.50 EPP will give you the 200 + u/l evening/weekend @ 6.
$11 will get you voicemail, call id and 125 texts (cheaper than adding the 2 features you have individually).
$10 for u/l incoming
+ fees/taxes, you're looking at ~ $51 without any negotiating (provided the EPP plan is still available.

That being said, I think it would be very possible to get what you have for $32-$37 through retentions. Just don't force the issue with any rep that won't budge. Politely end the call, and try again in a day or two. As many have already stated, what you can get from retentions is completely dependent on the rep you get. As frustrating as that may sound to a customer, you just need to be patient, and you should get what you want eventually.

EPP is still available as of Feb 15/08...I was talking to CS yesterday.

[waffledave]

Hi guys,

So I'm looking at the corporate plan I can get through Rogers. I believe the plan is made through some sort of broker called GTAcell or something like that.

Anyways, it seems ok enough, but I was wondering if you think I can get something better by going through retentions.

I have been with Rogers for 7 years, and my plan is up so I'm on month-to-month.

This is the corportate plan:

Daytime minutes : 250 minutes per month
Unlimited Evenings & Weekends: 8pm to 7 am
Data transfer included : 500 MB

2500 Call Forwarding Minutes / mth. FREE
Call Waiting FREE
Digital Call Display FREE
Voicemail FREE

Early EW would be $5 more and 125 TXT would be $2 more.

Total is $45 + system access + 911.

I think I can do better don't you? Should I try going through retentions? I really would like to stay with Rogers but Telus is offering me something better.

I would be happy if I got my 250 mins, EW after 6, unlimited TXTs, Call Display, Call Waiting and Voicemail, and 500 mb. If I could get that for around $45 I would be ok with that. Or do you think that's setting my expectations too low?

[ditachan]

Hi guys,

So I'm looking at the corporate plan I can get through Rogers. I believe the plan is made through some sort of broker called GTAcell or something like that.

Anyways, it seems ok enough, but I was wondering if you think I can get something better by going through retentions.

I have been with Rogers for 7 years, and my plan is up so I'm on month-to-month.

This is the corportate plan:

Daytime minutes : 250 minutes per month
Unlimited Evenings & Weekends: 8pm to 7 am
Data transfer included : 500 MB

2500 Call Forwarding Minutes / mth. FREE
Call Waiting FREE
Digital Call Display FREE
Voicemail FREE

Early EW would be $5 more and 125 TXT would be $2 more.

Total is $45 + system access + 911.

I think I can do better don't you? Should I try going through retentions? I really would like to stay with Rogers but Telus is offering me something better.

I would be happy if I got my 250 mins, EW after 6, unlimited TXTs, Call Display, Call Waiting and Voicemail, and 500 mb. If I could get that for around $45 I would be ok with that. Or do you think that's setting my expectations too low?

Call and try

[ride365]

Does anyone know if there are any mail-in rebates for HUP phones. I just bought a bold through retensions and I know before the new year they were offering a $50 MIR. Thanks

[zweinstein]

Does anyone know if there are any mail-in rebates for HUP phones. I just bought a bold through retensions and I know before the new year they were offering a $50 MIR. Thanks

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf

[thesober]

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf

Will that work with the curve 8900 as well?

[little_asian_angel]

Hi guys, i'm new here but have been lurking the past few months - read through every post and done some calling in to make improvements to my initial plan.

Now the reason i'm posting is to ask for some honest feedback. I feel that i am falling into the trap of wanting more and more... the "greediness" is getting the best of me even though i do think that i have a fairly decent plan.

What i would like to ask is whether you guys think my plan is pretty good as it is already and that i should be satisfied with what i am paying. Because if it is i need someone to tell me that i'm already getting a good enough deal and to stop from being too greedy - i'm just trying to save as much money as possible but i suppose there has to be a point when you're asking for too much right?

Well here's my plan...

Megatime 25 - $25
- 100 weekday minutes + 100 bonus
- 1000 evening/weekend
- Network calling

6pm early evening option - $7

BB data value pack - $30
- 500mb
- call display
- voicemail
- 10,000 text/pic/vid msg

1000 canadian long distance - $5

Discounts:
- $15 monthly plan credit
- $10 value pack credit (however, not sure if they changed it to a monthly plan credit this past month)
- $7 6pm early evenings student credit

So it comes to a total of $47.97 with fees and taxes.

Thanks so much for any feedback anyone can provide.

You have a total of $32 worth of credits.... what more do you want? It's already a good deal.

[zweinstein]

Will that work with the curve 8900 as well?

read the 2 conditions. it should work on any phone or pda or smartphone or any other hardware rogers sells as long as you send it in within 60 days and are not a corporate customer.

[airjordan604]

just called into retentions... ordered an 8GB iPhone (New) for $199 no data plan attached... not the best deal out there (there were no more 8GB or 16GB refurbs available as of right now), she waived the admin fee for me without even asking (first time they have EVER done that without asking, i usually have to do the old "Please" routine).

So my call was just for hardware this time (my last upgrade was to my Pearl back in March 08, before that was HTC S621 in Nov 07). I will call sometime next week after I get the new hardware to work on my plan. My current plan is $20 + SAF + Taxes

250 Anytime Minutes
Unlimited Evenings and Weekends (from 6PM)
100 Canadian Long Distance Minutes
Caller ID / VM
Rogers 2 Rogers
5MB Internet Plan

not good enough anymore... what i would like added is Unlimited Incoming & at least 125 Text & 500MB data. I know my 5MB plan ain't good enough no more, lol. I would just love to stay under $50 before taxes if possible. I know it's just is ALL about getting the right rep. It took about 3 calls to retentions this time to get the $199 8GB iPhone w/ no data price. First guy said $349 and I must add data. Second guy quoted me over $700... lol. So the third time was the charm.

[ahsalloum]

just called into retentions... Ordered an 8gb iphone (new) for $199 no data plan attached... Not the best deal out there (there were no more 8gb or 16gb refurbs available as of right now), she waived the admin fee for me without even asking (first time they have ever done that without asking, i usually have to do the old "please" routine).

So my call was just for hardware this time (my last upgrade was to my pearl back in march 08, before that was htc s621 in nov 07). I will call sometime next week after i get the new hardware to work on my plan. My current plan is $20 + saf + taxes

250 anytime minutes
unlimited evenings and weekends (from 6pm)
100 canadian long distance minutes
caller id / vm
rogers 2 rogers
5mb internet plan

not good enough anymore... What i would like added is unlimited incoming & at least 125 text & 500mb data. I know my 5mb plan ain't good enough no more, lol. I would just love to stay under $50 before taxes if possible. I know it's just is all about getting the right rep. It took about 3 calls to retentions this time to get the $199 8gb iphone w/ no data price. First guy said $349 and i must add data. Second guy quoted me over $700... Lol. So the third time was the charm.

:-0

[SimySima]

What would happen retentions doesn't take your "bluff" and takes you seriously. What if they cancel your plan, and then your account gets charged....

I know it takes 30-days to process your cancellation, but what about the cancellation fees. Lets they cancel my plan for me and my account gets charged the cancellation fee, would i get the cancellation money back if I resign my old contract?

[SimySima]

What would happen retentions doesn't take your "bluff" and takes you seriously. What if they cancel your plan, and then your account gets charged....

I know it takes 30-days to process your cancellation, but what about the cancellation fees. Lets they cancel my plan for me and my account gets charged the cancellation fee, would i get the cancellation money back if I resign my old contract?

[Lulz]

What would happen retentions doesn't take your "bluff" and takes you seriously. What if they cancel your plan, and then your account gets charged....

I know it takes 30-days to process your cancellation, but what about the cancellation fees. Lets they cancel my plan for me and my account gets charged the cancellation fee, would i get the cancellation money back if I resign my old contract?

first of all, you are not charged the ECF before 30 days
and second, you can call back the next day and use up one of your excuses such as: "i didnt know i have to call Telsu/Bell first to port the number otheriwse i would lose the number"

[instapump]

when you guys say i called retentions...do you actually call the retentions number or do you do the process of calling rogers and say "cancel my account"?

[airjordan604]

when you guys say i called retentions...do you actually call the retentions number or do you do the process of calling rogers and say "cancel my account"?

i call retentions directly, 1-888-936-7283

[sahilz]

Or call 611, and say Cancel.

[lazychild]

Whats the lowest price you guys got the iPhone 16GB from retention for? Looking for HUP.


Thanks.

[Ermaro]

Deals are getting better after my 2nd call to Retention;

1st call: They offer
Voice and Data Package 45.00 (200 daytime Unltd evng&wknd @9pm 500MB data)
System Access fee 911 7.45
CI/VM and 2500 txt 10.00 (5.00 credit)
Total of 57.45

2nd call: 1 1/2 hour apart 1st call

250 Day time minutes free after 6pm
Unlimited txt/pic/video
500mb data
Voice Mail and Call Display
All for 37.95 plus taxes

I am planning in getting my 2nd option sounds very reasonable, I didn't have to tell them that I was porting out my number, just asked about my options to renew my commitment

[airjordan604]

Whats the lowest price you guys got the iPhone 16GB from retention for? Looking for HUP.


Thanks.

a friend of mine called into retentions last week and got a new 16GB for $349 - $100 bill credit for $249 total... (his contract was due to end in a couple months) they also had refurb 16gb units for $199 a few weeks back, but they come in and out of stock quickly it seems...

[integrity01]

i have a question -- if my mom uses the iphone and i use the htc touch diamond, and we both have data plans, can we swap phones and use both phones interchangably? she has the iphone value pack and i use the WM value pack, is it the same? TIV

[whabs]

i have a question -- if my mom uses the iphone and i use the htc touch diamond, and we both have data plans, can we swap phones and use both phones interchangably? she has the iphone value pack and i use the WM value pack, is it the same? TIV

yes u can ! u just need to swap the sim cards

[DBM]

does anyone happen to know retention's hours? Is it Monday-Friday 9am-5pm?

[instapump]

Here is what I got offered...

$20...im not sure how the credit break down goes but total comes to $33.45
200 anytime minutes on a 1yr or 250 2yr/3yr?
unlimited evenings and weekends (from 8pm)
caller id / vm
rogers 2 rogers

For me its not bad but it would be a bonus if i can get...

unlimited evenings and weekends (from 6pm)
bonus minutes
network calling

How do you guys go about improving your last offers?
Do you just ask for what you want improved?

Also I was looking to upgrade to a E71 for $99@3yr contract but I was told I need to sign up for data. I just want the phone at the moment but I would like to add data later on. Is there anyway to get around this?


Whats the best plan out there for a smart phone that includes data?

[integrity01]

yes u can ! u just need to swap the sim cards

both can still go on internet?

[lordaccord]

I have only been with Rogers for about 1 1/2 years. Before that, i was with Bell since 1997. I was on a regular phone plan initially but when the xmas special for the bold came out for $99, i got it with a $45 voice and data 3 year plan that includes the following:
-200 weekday
-unlimited eve/wknd after 9pm
-choice of my5, eve/wknd after 5, r2r, unlimit network, unlimit incoming.
(i chose eve/wknd after 5)
-500mb data

I also added an $11 vp which includes 125 sent text, EVM, Call/name display.
So my total bill after taxes come to $71.70.

At first, because i've never had data, i thought this is what everyone pays for a phone like this. Now this thread has shown me the light.

I have a few questions before I give Retentions a call.

1. I haven't been with rogers for that long and this contract was recently signed (late Dec 2008). I see a lot of you who have called are either eligible for upgrade, or have been with rogers for a long time. Would retention even bother talking to me?

2. I've only gotten one bill since I've started on this plan and I haven't gone over any minutes plus I've only used 30mb of the 500mb. What should I ask for according to this?

3. I went on Bell's site to see what they are offering now and they have a $45 plan which includes ALL of what I have now. Should I use this as my argument? I don't really want to go back to Bell because i love the idea of GSM and I don't want them to call my bluff.

4. I have never called any sort of customer relation or retention dept. before so I have no idea what to expect. Do I call in and just ask for a better deal, or do I call in and ask for a cancellation?

Thanx in advance for any advice.

[mattt33]

does anyone happen to know retention's hours? Is it Monday-Friday 9am-5pm?

I'm not entirely 100% sure, but if i'm not mistaken they are open Monday-Friday from 8am-9pm.

Regular reps are available 24/7 though.

[rekearb]

i tend to get the excuse,
Apple won't let us sell it for any cheaper

how did you guys get it for cheaper? Like what worrrrrds

[ff_29]

I have only been with Rogers for about 1 1/2 years. Before that, i was with Bell since 1997. I was on a regular phone plan initially but when the xmas special for the bold came out for $99, i got it with a $45 voice and data 3 year plan that includes the following:
-200 weekday
-unlimited eve/wknd after 9pm
-choice of my5, eve/wknd after 5, r2r, unlimit network, unlimit incoming.
(i chose eve/wknd after 5)
-500mb data

I also added an $11 vp which includes 125 sent text, EVM, Call/name display.
So my total bill after taxes come to $71.70.

At first, because i've never had data, i thought this is what everyone pays for a phone like this. Now this thread has shown me the light.

I have a few questions before I give Retentions a call.

1. I haven't been with rogers for that long and this contract was recently signed (late Dec 2008). I see a lot of you who have called are either eligible for upgrade, or have been with rogers for a long time. Would retention even bother talking to me?

2. I've only gotten one bill since I've started on this plan and I haven't gone over any minutes plus I've only used 30mb of the 500mb. What should I ask for according to this?

3. I went on Bell's site to see what they are offering now and they have a $45 plan which includes ALL of what I have now. Should I use this as my argument? I don't really want to go back to Bell because i love the idea of GSM and I don't want them to call my bluff.

4. I have never called any sort of customer relation or retention dept. before so I have no idea what to expect. Do I call in and just ask for a better deal, or do I call in and ask for a cancellation?

Thanx in advance for any advice.

1. Obviously, tenure helps your cause, but I've heard of people getting standard retention deals 3 months in to contracts.

2. I'd say stick with what you've got, because your data usage may increase as you discover new apps/uses for it.

3. There's no harm in using the Bell plan (or any plan that they can verify) as a bargaining chip, as there's really no damage that can be done by having your bluff called. If the rep you get isn't willing to offer something similar, just end the call and try again later.

4. Call *611 from your cell, or 1-888-ROGERS1 and say "wireless" at the first prompt, then "cancel my account" at the subsequent voice prompts to get to retentions.

Things to keep in mind:

- the $17.50 EPP plan gets you 200 min, and U/L eve/weekend @6
- the $30 data pack includes 10000SMS, 10000MMS, CID, EVM, Who-Called, and 500MB.

That means for $47.50 + fees/taxes, you'd have a better plan than you have now, without any negotiating. That would be my starting point, then I'd see if the reps were willing to include any credits.

[lazychild]

a friend of mine called into retentions last week and got a new 16GB for $349 - $100 bill credit for $249 total... (his contract was due to end in a couple months) they also had refurb 16gb units for $199 a few weeks back, but they come in and out of stock quickly it seems...

wow. that sounds like a really good deal. I was also offered $100 off the iphone on my first number, but now, I am wondering if I can convince them to give me that incredible offer again.

I heard HUP is based on 'overall' account and not on each number itself. Although the number I am about to do the HUP on do not have any contract with it no more (contracted ended few months ago).

Think I would have a chance? Any suggestions?

[mlerner]

i tend to get the excuse,
Apple won't let us sell it for any cheaper

how did you guys get it for cheaper? Like what worrrrrds

You can't, Apple policy. if any rep does attempt to give you a discount they will be fired.

[rekearb]

so basically i just gotta ask for a bill credit?

[Slappy]

Just got off the phone with retentions. I've been a customer since 1999. Tell the woman I want to cancel both plans as my wife and I are on a family plan using old flip phones and would like to upgrade to curves, but was informed before Christmas it would cost me $0 but my wife 425 bucks. Told her I don't want to pay 425 bucks for a phone. She puts me on hold comes back with us keeping our current plan which is
Couples & Family Plan - $20.00
* 150 Shared Weekday Minutes
* 100 Shared Bonus Weekday Minutes
And some other minor things, no VM/CID etc.
Paying almost $70/mth right now.

She offers me 2 curves at 49.99
-keep my current plan
-add $15 data plan (said it was mandatory)but would give $10 credit.
-No VM/CID as that would be extra also.
Pay 35 admin fee on both phones. Tried to get her to waive the 35 admin fee she said she couldn't. Told her I don't want to pay more then the current 70 I am paying right now. Said I'd talk it over with my wife and she is going to call me back at 3pm. She made notes in my file and gave me a reference number.
In all likely hood I'll tell her to stick it and stay with my current plan. Time to shop around at Telus.

[edifonzo]

Can this thread be moved. I am sick of seeing in in Hot Deals.

Rename it "Rogers Retentions" and move it to the cell phone section.

What is the Hot Deal here, some people are getting retentions plans?

[DBM]

Called in three times today.
First two wouldn't budge.
Third one offered me:
17.50 EPP
15.00 Incoming
35.00 iPhone Data Package
-5.00 Monthly credit
=62.5

Not very good at all. How are you guys getting the incoming free?
I don't mind the 17.50+35 -- if I could get the incoming free, that'd be awesome.

For the first two, I asked if they could do anything about the incoming, and they said no... The third one said the most she could give was the $5.00 monthly credit.

[Aznsilvrboy]

Just called in to ask for more text, was able to switch my $11 value pack to $10 retention value pack. Now my plan is:


250 minutes + 50 bonus minutes
1000 long distance minutes
unlimited eve/weekend from 6pm-7am
Rogers to Rogers
Caller ID
Enhanced voice mail
2500 text

$25 + $5 + $10 - $5 - $15 + R2R credit = $20 + $6.95 + $0.50 + tax = $31.02

[mlerner]

so basically i just gotta ask for a bill credit?

That's your best bet like the rest of the people in this thread.

[armandino101]

Called the retentions today and here's what I got for a 3-year contract

- 200 min daytime
- Unlimited E/WE from 6pm
- CID/VM/125 Texts sent
- Rogers to Rogers

Total: $38+tax per month and 8gb iPhone for $225. I agreed to the offer and will go pick up the iPhone tomorrow.

Is this a good deal?

Will I be able to renegotiate within the first 30 days?? Would appreciate any advice.

[Aznsilvrboy]

Called the retentions today and here's what I got for a 3-year contract

- 200 min daytime
- Unlimited E/WE from 6pm
- CID/VM/125 Texts sent
- Rogers to Rogers

Total: $38+tax per month and 8gb iPhone for $225. I agreed to the offer and will go pick up the iPhone tomorrow.

Is this a good deal?

Will I be able to renegotiate within the first 30 days?? Would appreciate any advice.

You got ripped, the 200 minutes day time and unlimited evening and weekend from 6pm is the $17.50 EPP. The CID/VM/125 text is $11, and Rogers to Rogers is $5. So total is ($33.50 + $6.95 SAF + $0.50 911 fee) + tax = $40.95 + tax, so you got like $2 in credits...? :|

[Mad.Whack]

You got ripped, the 200 minutes day time and unlimited evening and weekend from 6pm is the $17.50 EPP. The CID/VM/125 text is $11, and Rogers to Rogers is $5. So total is ($33.50 + $6.95 SAF + $0.50 911 fee) + tax = $40.95 + tax, so you got like $2 in credits...? :|

Isn't the 17.50 EPP expired?

[nawazz]

Guys beware the 17.50 EPP might seem attractive to most of us but remember this plan does not have features available at the same price as other plans. For example with the 17.50 EPP to add unlimited incoming it's $15.00 as opposed to other plans where it is only $10.00.

[rfranklin]

I renegotiated my contract and got the following on a 3-year plan with an iPhone:

250 Wkday/Unltd. Eve/Wkends
25 Anytime Minute
6PM Early Eve. Calling Option
Rogers to Rogers
100 LD minutes
iPhone Data Value Pack (Unlimited Text Messages, 500 MB Data, Visual Voicemail )

$53 (tax+SAF+911 included)

I'm happy because I was paying only $5 less before for a plan that didn't even have most of the stuff I have now.

[armandino101]

You got ripped, the 200 minutes day time and unlimited evening and weekend from 6pm is the $17.50 EPP. The CID/VM/125 text is $11, and Rogers to Rogers is $5. So total is ($33.50 + $6.95 SAF + $0.50 911 fee) + tax = $40.95 + tax, so you got like $2 in credits...? :|

How much is this deal worth? I already agreed to the plan since the rep said I could cancel it within 30 days. I hope it's easy to get out if it's a bad deal.

Should I call again tomorrow saying I want to cancel, or get the iPhone and call again in couple of weeks?

How would you suggest renegotiating the offer?

Once again, appreciate any pointers. First time dealing with retentions.

[George W. Bush]

Very good info on these pages. I am going to bookmark this one! Thanks for the material! :)

[Aznsilvrboy]

Can this thread be moved. I am sick of seeing in in Hot Deals.

Rename it "Rogers Retentions" and move it to the cell phone section.

What is the Hot Deal here, some people are getting retentions plans?

Precisely

[mafiastyles]

250 Wkday/Unltd. Eve/Wkends
5PM Early Eve. Calling Option
Rogers Network Calling
100 LD minutes
500 MB Data
Vm, CD

$35 plus tax, saf, 911


Bold for $199 on 3 yr

[tarheel_06]

Can this thread be moved. I am sick of seeing in in Hot Deals.

Rename it "Rogers Retentions" and move it to the cell phone section.

What is the Hot Deal here, some people are getting retentions plans?
Don't click on it then. Don't tell me you think it's a new thread every time you see it.

[tarheel_06]

250 Wkday/Unltd. Eve/Wkends
5PM Early Eve. Calling Option
Rogers Network Calling
100 LD minutes
500 MB Data
Vm, CD

$35 plus tax, saf, 911


Bold for $199 on 3 yr
How did you get the Bold for $199? They're only offering it to me at $249.

[mafiastyles]

How did you get the Bold for $199? They're only offering it to me at $249.

they gave it to me for $249 and will credit $50 to my account

no mail in rebate crap

[jafakin]

How did you get the Bold for $199? They're only offering it to me at $249.

Yesterday my buddy called in and got the bold for free after signing a 3yr contract. But again he was with rogers 10+ years. So anyone with that many years with Rogers can take advantage easily because you are a loyal customer. Just say bunch of your friends got it for free and you want one too. They will try to talk over you but don't let them. Be serious and get them to be afraid of you as it worked for my friend he got one for FREE!!! I'm trying it today for an iPhone.

[CSAgent]

200 mins
eve/wknd @ 6pm
unlimited SMS/MMS
500MB Data
E-Voice Mail
CID
Who Called

$47.50 + SAF + 911 + tax

BB Bold for $99 on 3 year term.

Good deal or should I re-negotiate? Last 3 years my cell bill on average was $32.95 monthly after everything.

We have cable TV with premium channels, home phone and Extreme Internet as well.

[Aznsilvrboy]

Isn't the 17.50 EPP expired?

Some guy above just got offered the EPP today.

[Aznsilvrboy]

Is there a pending changes section on Rogers website where I can check?

[tarheel_06]

200 mins
eve/wknd @ 6pm
unlimited SMS/MMS
500MB Data
E-Voice Mail
CID
Who Called

$47.50 + SAF + 911 + tax

BB Bold for $99 on 3 year term.

Good deal or should I re-negotiate? Last 3 years my cell bill on average was $32.95 monthly after everything.

We have cable TV with premium channels, home phone and Extreme Internet as well.
I got the same plan for my gf over the weekend for $48.59 taxes in (but that's only b/c they waived the system access fee for 1 year). And they were only offering the Bold for $249.

[subaru_terrence]

I just called today trying to have a HUP but didnt go very well.

They offered me the Bold for $249+tax
Waived $35 activation fee

$25 voice plan
250 daytime mins
unlimited evenings/weekends starting at 6
Unlimited Rogers to Rogers
Unlimited Incoming calls
1000 Canadian Long Distance plan

Another $30 with no credit for the value data package
500mb/unlimited SMS/MMS/Caller ID and voicemail

It comes to $55+6.95+0.50 = $62.45+tax = $70.57 per month :(

[CSAgent]

I got the same plan for my gf over the weekend for $48.59 taxes in (but that's only b/c they waived the system access fee for 1 year). And they were only offering the Bold for $249.

I think you can get the Bold for $99, a few weeks ago I called and one rep said $249 too, I was like "F that!" So I called this week and spoke to a different rep and got it for $99.

[jafakin]

250 Wkday/Unltd. Eve/Wkends
5PM Early Eve. Calling Option
Rogers Network Calling
100 LD minutes
500 MB Data
Vm, CD

$35 plus tax, saf, 911


Bold for $199 on 3 yr

i know this is too much to ask but i called in asking them for the same deal but they said i need to prove it by getting your phone number. if you can pm me your number so i can prove it to them that would be great.

[Aznsilvrboy]

i know this is too much to ask but i called in asking them for the same deal but they said i need to prove it by getting your phone number. if you can pm me your number so i can prove it to them that would be great.

There's no point. Even if you prove it, they will say retention deals are based on individual merit with the company and thus just because you proved that someone has the plan doesnt mean he/she should give you the same deal. Retention offers are based on customer loyalty, revenue, payment history and of course, the rep.

[lazychild]

wow bold for $99.
Anyone able to get iphone for $99?

[tomtomtom]

wow bold for $99.


Practically, if you dare to try a few times, you will get it. iPhone for 99, depends.

[DBM]

When I called, two different reps told me the EPP is expiring on February 28...

[integrity01]

SO impulsive yesterday, and impatient... ordered the iphone 3g 8gb w/o data for 249 +35, after speaking with 3 biotchs, who only offered 349 + 35 + taxes.

Did anyone get the same one for only $99? I would like to know how..

[airjordan604]

SO impulsive yesterday, and impatient... ordered the iphone 3g 8gb w/o data for 249 +35, after speaking with 3 biotchs, who only offered 349 + 35 + taxes.

Did anyone get the same one for only $99? I would like to know how..

i've never ever heard of anyone (other than US AT&T customers, buying $99 8GB refurbs) getting a new 8gb iphone for $99.... lowest i ever hear is $149...

[sshong]

They told me 8gig iphone is $224 and 16 Gig iphone is 324. I was not able to get any cheaper than that.

[armandino101]

They told me 8gig iphone is $224 and 16 Gig iphone is 324. I was not able to get any cheaper than that.

Same here. I'm going to try again today.

Btw, the 8gb iPhone is $199 for new customers. Did anyone manage to get it for any less?

[lazychild]

called in but they kept saying they cant do anything to lower price on iphones (thats not true, of course).

Any tips or suggestions?

What are the steps to 'actually' cancel the number anyways? Will I be able to get it back if such thing really does happen??

[CSAgent]

called in but they kept saying they cant do anything to lower price on iphones (thats not true, of course).

Any tips or suggestions?

What are the steps to 'actually' cancel the number anyways? Will I be able to get it back if such thing really does happen??

Call their bluff:

Say so and so company is offering me this and that, but always make sure so and so company is slightly higher in price - then say buttttt, I have been a Rogers customer for awhile now, I'd hate to have to switch my bills and start anew with another company. Maybe you can help me out. :cheesygri

[armandino101]

called in but they kept saying they cant do anything to lower price on iphones (thats not true, of course).


I called today to try to get a better offer, alas with no luck. :( The rep was much worse than the 1st time, so that didn't help. I turned down the 8gb iPhone for $224 and cancelled the 3-year plan I agreed to yesterday (reverted back to my current plan). The plan they offered me was

- 200 min daytime
- Unlimited E/WE from 6pm
- CID/VM/125 Texts sent
- Rogers to Rogers

$38+tax

I'm wondering what's gonna happen if I call again next week to try to get a better plan. Do they put a note on your account? If I call again saying I want to cancel, I think they might just do it. Any advice? :confused:

[AllWheelDrift]

This is what I negotiated almost 3 years ago..
Summary:
3 year contract
Unlimited Evenings & Weekends starting at 6:00pm
250 Daytime Minutes
Call Display
$25/month - $5/month credit
$99 SE W600i ($35 admin fee waived)
I just noticed my call display credit expires with the contract, so I guess I need to negotiate something new but I'm not sure what I should try for. The plan has served me well, but I'm not ready to give up CID, nor am I willing to pay $7/month for it. I'm hoping it's not too hard to get them to waive it. I should see if there's any phone I wouldn't mind having too, though I'm using a Nokia 6300 that I'm happy with.

[shopper-X]

Call their bluff:

Say so and so company is offering me this and that, but always make sure so and so company is slightly higher in price - then say buttttt, I have been a Rogers customer for awhile now, I'd hate to have to switch my bills and start anew with another company. Maybe you can help me out. :cheesygri

Just a note as I found this out, to port a number the originating company MUST not have an active cancellation order.

This means if you call in and actually cancel they will call your bluff. Tell them you are thinking of porting your number to so and so company because of such and such offer, if the call goes nowhere ask what the fees would if the number was ported tomorrow. Make sure what they offer in savings or not savings will cover the cancellation fee's and if it does mention that so they can tell you're serious.

[roberto_baggio7]

Hey guys, here comes my first post on RFD!

I tried to find some info on iphone plans already in this thread but didnt find to many so i decided to ask.

I called in today to renew and this is what they offered me:

Iphone 199$

250mins + 100 bonus mins daytime = 350mins
Unlimited weekend and nights after 6pm
Rogers to Rogers
Data:
Iphone data package
500mb
Unlimited texts
Visual voicemail
call display
who called

for a total of 40$ before SAF, 911 and taxes
total after all that is 53,62$

Is this any good? I told them to save it in the computer and i would call back tomorrow.

Thanks for the help!!

[monstar]

Call today to see if I could get some data for my plan, resigned voiceplan for 3 years, and added data month to month so i can remove it anytime without being penalized.

25$
250 daytime
Unlimited Evenings and Weekends @ 6pm
Rogers to Rogers, credited
Unlimited Text messaging, credited
Unlimited Incoming, credited
Caller ID, credited
1000 Long Distance Minutes (5$)

Added Personal email plan for 15$

So 45$+ 6.95 + 0.50 and 5% gst

[ahsalloum]

Man, my dream is getting the BB Bold for $99 with a $50-ish taxes in decent data plan. When I called Rogers a few months back, they gave me nothing. :cry:

[franniemae]

how are people getting deals on iphone?

retentions refused to budge, so i said id like to cancel - she called my bluff and then cancelled my phone - but then i asked re: porting number so then i said hold off on cancelling then....

i also asked about the iphone plan where:

$199 iphone

250 Wkday/Unltd. Eve/Wkends
25 Anytime Minute
6PM Early Eve. Calling Option
Rogers to Rogers
100 LD minutes
iPhone Data Value Pack (Unlimited Text Messages, 500 MB Data, Visual Voicemail )

$53 (tax+SAF+911 included)


and she said it was "impossible"

[shopper-X]

I think this happened last year too where hardware was hard to discount in Q1 and early Q2. Rogers looks at the previous year revenue and cracks down in Q1. They seem to to get a bit more lax in Q2.

[lazychild]

how are people getting deals on iphone?

retentions refused to budge, so i said id like to cancel - she called my bluff and then cancelled my phone - but then i asked re: porting number so then i said hold off on cancelling then....

i also asked about the iphone plan where:

$199 iphone

250 Wkday/Unltd. Eve/Wkends
25 Anytime Minute
6PM Early Eve. Calling Option
Rogers to Rogers
100 LD minutes
iPhone Data Value Pack (Unlimited Text Messages, 500 MB Data, Visual Voicemail )

$53 (tax+SAF+911 included)


and she said it was "impossible"

yup. seems harder and harder to get some bucks off the iphone upgrade :|

[nkwu]

hmmm

new activation with EPP

"Additional Charges" online says:

SAF
911

and

"6PM Early Eve. Calling Option - $7.00 - Monthly"

anyone else get this? (when it is standard on EPP)

[rfranklin]

how are people getting deals on iphone?

retentions refused to budge, so i said id like to cancel - she called my bluff and then cancelled my phone - but then i asked re: porting number so then i said hold off on cancelling then....

i also asked about the iphone plan where:

$199 iphone

250 Wkday/Unltd. Eve/Wkends
25 Anytime Minute
6PM Early Eve. Calling Option
Rogers to Rogers
100 LD minutes
iPhone Data Value Pack (Unlimited Text Messages, 500 MB Data, Visual Voicemail )

$53 (tax+SAF+911 included)


and she said it was "impossible"


I actually got this the first time I called. I finished out my 3 year plan previously and was debating leaving. Maybe that's why they were more likely to work out a better deal. The people that I talked to were more than willing to make this work for me. I did have to call back a couple times to confirm everything was done. Even when I got my bill 2 things were missed, but now they were corrected. All I can say is good luck.

How can it be impossible when I have it. :lol:

[instapump]

hmmm

new activation with EPP

"Additional Charges" online says:

SAF
911

and

"6PM Early Eve. Calling Option - $7.00 - Monthly"

anyone else get this? (when it is standard on EPP)


You just call them to have it corrected and they will take that off.

[nkwu]

^cool. thanks; that's what I figured.

just waiting on them to ship my 8900 now...-_- :mad:

[lazychild]

^cool. thanks; that's what I figured.

just waiting on them to ship my 8900 now...-_- :mad:

why not just pick it up at stores? Its much faster.

[instapump]

whats included in a $10 retention value pack?

[Aznsilvrboy]

whats included in a $10 retention value pack?

I think it includes:

Caller ID with name display
Enhanced voice mail
2500 text

not too sure about it though.

[subaru_terrence]

I know it isnt the best deal but i think it is acceptable so i bought 2 phones for my mom's and my #

$20 voice plan
250 daytime mins
unlimited evenings/weekends starting at 6
Unlimited Rogers to Rogers
$5 for 1000 Canadian Long Distance plan

Another $25 for:
500mb/unlimited SMS/MMS/Caller ID and voicemail

Total would be $64.92 with tax and service fees

My mom's plan is just
$20 voice plan
250 daytime mins
unlimited evenings/weekends starting at 6
Unlimited Rogers to Rogers
Unlimited Incoming calls
100 Canadian long distance min
caller id

I got the bold for $199+tax and diamond for $149+tax

[joshualee90]

Here is what i got

$15
100 Daytime
1000 Weekends/Evenings 6pm
100 bonus min
100 long distance
50 texts
Caller ID

+ $4
Voicemail
125 texts
Who called


i got an iPhone but they havent charged me yet and i have gotten my first bill. Mistake maybe?? hope so. and i got a $15 credit for the admin fee which they havent charged me for yet.

so total $19 and i might add rogers 2 rogers for $5

[Aznsilvrboy]

How does the who called feature work? It's supposed to tell you who called you while your phone was off right? So how do I access these records?

[soblecram]

How does the who called feature work? It's supposed to tell you who called you while your phone was off right? So how do I access these records?

You will receive a text message with the info. (once you turn your phone on that is)

(You will also get one if you refuse a call, or don't answer it while your phone is on) Some of us find it very annoying and have requested to have it removed.. :-)

[in_flight]

they have a new dataplan for 2mb for $15 and you get the 1st 3 months unlimited data :D

[lazychild]

what can '2MB' really do?

[VTeight7]

i'm currently on the student my10 plan (since august 2008) and just called the number on the first page .. i gave the woman my whole spiel of "fido has ____ whereas rogers has _____" and all she offered me were advertised plans straight from the rogers website .. and no retentions plans.

is there something i didn't do right?

[Aznsilvrboy]

You will receive a text message with the info. (once you turn your phone on that is)

(You will also get one if you refuse a call, or don't answer it while your phone is on) Some of us find it very annoying and have requested to have it removed.. :-)

Err, it turns out that my $11 value pack (old $10 value pack) does not include the WhoCalled feature despite the $1 price increase last March and the $10 retention value pack I'm getting on March 07 also does not include WhoCalled. Perhaps I can argue that I was being charged the same as the new $11 value pack but was getting less and therefore they should give me WhoCalled for free...?

[delhite]

i believe thats email only
they have a new dataplan for 2mb for $15 and you get the 1st 3 months unlimited data :D

[Aznsilvrboy]

i'm currently on the student my10 plan (since august 2008) and just called the number on the first page .. i gave the woman my whole spiel of "fido has ____ whereas rogers has _____" and all she offered me were advertised plans straight from the rogers website .. and no retentions plans.

is there something i didn't do right?

Fido is owned by Rogers, I doubt they really care if you switch over to Fido. You should tell them that a competitor (Bell, Telus) are offering you "some plan" (you make it up) and that you want to cancel. Either they will call your bluff and proceed to cancel you (you wont be charged for 30 days) or they will try to match it for you. If they proceed to cancel you, then call back later and say that you wish to reverse the cancellation order because you didn't know that you'd lose your number that way.

OR you can not threaten then and just ask if there's anything they can do to match it for you straight up.

[bossini]

I didn't really do the retention plan, but I ended up getting the 17.50 a month which comes with

200 weekday minutes
unlimited weekends and weeknights (starting at 6pm)
unlimited receiving of text messages
call waiting + conference call

Plus the $11 Value Pack
125 text messages
enhanced voice mail
whocalled
call display
and I forgot the other one some system backup thing (which I think is stupid)

Since other companies like Fido and Koodoo were offering free System Access Fee I told the guy hey can I get it for free too since you know I've been a loyal customer for I think over 10 years plus I have cable and house phone with them... and the guy gave me free System Access Fee for 24 months ... I was pretty happy with that ... so I think my bill will come out to a total of $29.49 per month (got the 10% bundle too)

Ya not a great deal but it was way better than what I had which costed me about $49 a month with pretty much the same plan (it was a company plan that came with cheaper long distance minutes, which I found useless myself cause I never call long distance anyways)

[lhsonic]

Err, it turns out that my $11 value pack (old $10 value pack) does not include the WhoCalled feature despite the $1 price increase last March and the $10 retention value pack I'm getting on March 07 also does not include WhoCalled. Perhaps I can argue that I was being charged the same as the new $11 value pack but was getting less and therefore they should give me WhoCalled for free...?

Do you really even want that feature... if anything, you should make them give the value pack to you for a discount.. and then ask them to remove WhoCalled completely after you realize it's annoying.

[Aznsilvrboy]

Do you really even want that feature... if anything, you should make them give the value pack to you for a discount.. and then ask them to remove WhoCalled completely after you realize it's annoying.

I'm getting a new (retention) value pack on March 07, so my current $11 will be removed. The retention value pack is already credited but doesn't have WhoCalled. But I still want it (for free of course).

[Silk_3]

so i have heard that this 33% thing is just bogus, and it only applies to accessories bought after the contract is signed, but as many of you RFDers have experienced that the CSRs at Rogers play it off as a 33% discount off the data package. However, many of you people have managed to receive a $5 or $10 credit AFTER the misleading discount. My sister is trying to receive this credit, are there any ideas of good things to say that will make a CSR budge to give her the credit? any help would be great. she's called a handful of times and all the reps have been very firm in NOT offering anything

[pcboy]

what do you guys think about this plan?

250 weekday minutes
6pm evening calling
rogers to rogers
1000 Canadian Long Distance Minutes
Call Display with Name Display

$25 plus 911 + system access fee.

[Aznsilvrboy]

what do you guys think about this plan?

250 weekday minutes
6pm evening calling
rogers to rogers
1000 Canadian Long Distance Minutes
Call Display with Name Display

$25 plus 911 + system access fee.

It's alright. It's what I had before, but I had 50 bonus minutes + 125 text and voice mail. Plus I was only paying $21 + SAF + 911.

[Wtfuxbbq]

I've just phoned Rogers twice and both times the reps said that discounts are not eligible on the EPP plan. Is this true?

[bigoldblack]

My plan seems bad compared to everyone elses.
Is it possible to call retention 6 months into your 3year plan.

This is what I have:

EPP 100 Wkday/Unl. Eve/Wknds - $25.00
1000 Canadian LD Anytime Option - $5.00
$11 Value Pack - $11
System Access Fee - $6.95
911 Emergency Svc Access Fee - $0.50
Monthly Plan Credit $-5.00

* 50 Bonus minutes
* 100 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* Call Forward/Trans.Pay Per Use
* Detailed Billing
* Unlimited Network Calling
* 125 Sent/Unlim Received Text

So total $43.45

[ride365]

For anyone that has ordered the BB Bold in the last three weeks. How long did your shipping take? I've been waiting almost 2 weeks and track and trace dept says it still hasn't shipped yet.
Thanks

[Aznsilvrboy]

My plan seems bad compared to everyone elses.
Is it possible to call retention 6 months into your 3year plan.

This is what I have:

EPP 100 Wkday/Unl. Eve/Wknds - $25.00
1000 Canadian LD Anytime Option - $5.00
$11 Value Pack - $11
System Access Fee - $6.95
911 Emergency Svc Access Fee - $0.50
Monthly Plan Credit $-5.00

* 50 Bonus minutes
* 100 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* Call Forward/Trans.Pay Per Use
* Detailed Billing
* Unlimited Network Calling
* 125 Sent/Unlim Received Text

So total $43.45

It's possible to call in and get a retention plan 1.5 months into your 3 year contract, I did it. Back then I got offered:

250 weekday minutes + 25 bonus minutes
Unlimited evening/weekends from 6pm
100 Canadian long distance minutes
Caller id
Voicemail
125 text

$25 + $10 + $10 credit + $5 credit = ($20 + SAF + 911 fee) + tax

[hkbaabaa]

I'm getting a new (retention) value pack on March 07, so my current $11 will be removed. The retention value pack is already credited but doesn't have WhoCalled. But I still want it (for free of course).

I don't know why you even want WhoCalled. It's one of those useless features. Everyone I know that has it for free called to "disable" it because it gets VERY annoying after a month or two.

BTW, my friend told me that Rogers is going to remove the $11 value pack and change it to $12 value pack in March. The $12 value pack will not have any text message in it.

[hkbaabaa]

My friend told me that they recently signed an agreement not allowing them (Fido/Rogers) to give too much credit, anything more than 50% cost of you actual plan is consider too much. If they do, they will be in trouble.

He also said there's a department right now checking any account that has too much credit without specific or good enough reason. If they see it, they remove the credit without any notice. :twisted:

[Aznsilvrboy]

I don't know why you even want WhoCalled. It's one of those useless features. Everyone I know that has it for free called to "disable" it because it gets VERY annoying after a month or two.

BTW, my friend told me that Rogers is going to remove the $11 value pack and change it to $12 value pack in March. The $12 value pack will not have any text message in it.

I use the subway every day, and sometimes people call me when I'm underground. It'd be useful if I know who called me when I was in the tunnel. The removal of the old value packs and/or the introduction of the new value packs wont affect me because I'm getting the $10 retention value pack which has 2500 text.

[torrento]

611 + "wireless" + "cancel my phone"

does that take me *directly* to retentions or does it take me to a CSR in the cancellation who would try to persuade me to keep the service and, if i persist, they will fwd me to retentions?
[I think Fido had a structure like that - not sure about Rogers, any pointers anyone?]

also, how does the "oh, my friend has the exact plan but he's paying $7 less. can you see if you can price match it" argument work?

Right now, I have $54 + tax
250 Daytime
Unlimited Wkend/Evening @6pm
Unlimited Incoming

Voice mail, Caller ID
2500 Text Messages
500 MB Data

I see a lot of ppl here got similar plans for $47.. what should be my approach to get to that?

Also I just signed my contract in Dec - so if I cancel, I would get $400 penalty - should I still threaten to cancel if need be?

[shopper-X]

611 + "wireless" + "cancel my phone"

does that take me *directly* to retentions or does it take me to a CSR in the cancellation who would try to persuade me to keep the service and, if i persist, they will fwd me to retentions?
[I think Fido had a structure like that - not sure about Rogers, any pointers anyone?]

also, how does the "oh, my friend has the exact plan but he's paying $7 less. can you see if you can price match it" argument work?

Right now, I have $54 + tax
250 Daytime
Unlimited Wkend/Evening @6pm
Unlimited Incoming

Voice mail, Caller ID
2500 Text Messages
500 MB Data

I see a lot of ppl here got similar plans for $47.. what should be my approach to get to that?

Also I just signed my contract in Dec - so if I cancel, I would get $400 penalty - should I still threaten to cancel if need be?

You'll know you are going to Retentions if the recording says "If you can not remain on hold please hang-up and call back 1-877-764-3772 and say cancel service when prompted" or something along those lines.

[number8888]

I am coming off a 2 year corporate plan that ends in April. Called retentions and I got the following:


$149 - iPhone 8GB + admin fee (30?) for a "refreshed" Iphone
or
$199 - for a guarantee new iPhone (no admin fee) <- this is done through the corporate rep not the retentions rep


with the follow plan:


$17.5 - EPP voice plan (200 min + unlimited evening/weekends at 6)
$25 - iPhone data value pack (500mb, unlimited sent/rec text, caller ID, visual voice mail)


+ SAF 6.95
= 49.45 per month + tax


The rep told me that a "refreshed" iPhone are ones that has been used less than 8 minutes. They are out of stock though.

So is this good or is there anything that could make it a little better?

[felixmo]

I am coming off a 2 year corporate plan that ends in April. Called retentions and I got the following:


$149 - iPhone 8GB + admin fee (30?) for a "refreshed" Iphone
or
$199 - for a guarantee new iPhone (no admin fee) <- this is done through the corporate rep not the retentions rep


with the follow plan:


$17.5 - EPP voice plan (200 min + unlimited evening/weekends at 6)
$25 - iPhone data value pack (500mb, unlimited sent/rec text, caller ID, visual voice mail)


+ SAF 6.95
= 49.45 per month + tax


The rep told me that a "refreshed" iPhone are ones that has been used less than 8 minutes. They are out of stock though.

So is this good or is there anything that could make it a little better?

the "refreshed" iphone are probably the ones that were returned by unsatisfied customers, the rep probably meant used for less than 8 mins of talk time.

rogers return policy is before 30 days, less than 15 mins of talk time on the phone, and must be in resell able condition

get the new one

[Skyline_Evo8]

i'm currently on the student my10 plan (since august 2008) and just called the number on the first page .. i gave the woman my whole spiel of "fido has ____ whereas rogers has _____" and all she offered me were advertised plans straight from the rogers website .. and no retentions plans.

is there something i didn't do right?

I was going to do this too, and I have the exact same plan. Should I even bother? I don't have Call Display, which I miss ever since my boss got a hold of my cell phone number. =\

Texting is terribly overpriced too. I'm paying $3 for 30, while Fido has $5 for 200? What's with that? In fact, aside from the 30 months left in my contract, there's really nothing that's keeping me from switching...

[ride365]

611 + "wireless" + "cancel my phone"

does that take me *directly* to retentions or does it take me to a CSR in the cancellation who would try to persuade me to keep the service and, if i persist, they will fwd me to retentions?
[I think Fido had a structure like that - not sure about Rogers, any pointers anyone?]

also, how does the "oh, my friend has the exact plan but he's paying $7 less. can you see if you can price match it" argument work?

Right now, I have $54 + tax
250 Daytime
Unlimited Wkend/Evening @6pm
Unlimited Incoming

Voice mail, Caller ID
2500 Text Messages
500 MB Data

I see a lot of ppl here got similar plans for $47.. what should be my approach to get to that?

Also I just signed my contract in Dec - so if I cancel, I would get $400 penalty - should I still threaten to cancel if need be?

You will need to do the following to reach retensions (All Rogers Reps call it Customer Relations). Call 611 from your phone or 1-888-764-3771 -Wireless Inquiries. When the computer asks how it can help you say "wireless". When it asks what kind of rep you need say "cancel my phone". It will transfer you to a regular CSR. You need to tell them that you were talking to Customer Relations already or that you are thinking of leaving for *competitor*. They will then transfer you to Customer Relations department where you need to re-state all your info and then your case.

[grant]

You will need to do the following to reach retensions (All Rogers Reps call it Customer Relations). Call 611 from your phone or 1-888-764-3771 -Wireless Inquiries. When the computer asks how it can help you say "wireless". When it asks what kind of rep you need say "cancel my phone". It will transfer you to a regular CSR. You need to tell them that you were talking to Customer Relations already or that you are thinking of leaving for *competitor*. They will then transfer you to Customer Relations department where you need to re-state all your info and then your case.
Great instructions, thanks, i will try them on monday.

[torrento]

does anyone know their hours?

[instapump]

Is it possible to buy the E71 at $99 but without adding data on your contract?

or any other high end phones like Iphone/Bold without taking in the added data?

[torrento]

Is it possible to buy the E71 at $99 but without adding data on your contract?

or any other high end phones like Iphone/Bold without taking in the added data?

My brother got an E71-2 Grey in January.. he doesn't have a data plan.. his monthly fees are about $40+taxes

he renewed his contract through retentions and they offered him the phone for $99 + activation ($35)

the phone was OOS but he picked it up from a Rogers Plus store for $449 which was then readjusted by retentions (there was no $$ transaction as all HUP fees usually are reflected in the next bill)

[espeed]

will I get an Iphone if I don't want a data plan?

I want to get the standard plan for $20 + SAF cuz I'm currently paying $27 +SAF.

What's the best phone they will give me without a data plan? I don't have that much use for a data plan yet.

[soblecram]

Spoke with a very nice rep on the weekend.
(Surprisingly, she knew EXACTLY what to do and how to fix what I wanted)
Went from the $30 -10 BB Value Plan (email / msg only) to the $35 500MB VP. She kept my $10 discount and I was up and running in about 5 minutes (after a battery pull to get the new service books, flickr, etc...)
- and another call back 5 minutes after that to get rid of the gosh darn WhoCalled service.


So now I am at the following (Not as good as some people, but I can't complain; it does what I need)

200 Min $25 - $10 credit
5pm Eve / Wknd $2
Unlim Inc $10 - $10 credit
BB 500MB VP (VM/CID/ blah blah blah) $35 - $10
SAF/911 $7.20

Total per month (without my wife using 411 on my phone) about $50 plus tax

Couldn't get any LD though.. That is where most of my charges come in because I have to travel once or twice per month to Vancouver (from ottawa) and calling home is a pain sometimes so I use my cell.. If anyone knows of a decent calling card program, fire me a PM.
I currently use Yak Callback when I am at home for any long distance (also works for local calls so I don't use any airtime)

Thanks to all who made posts and suggestions in this thread.

[armandino101]

Spoke with a very nice rep on the weekend.

The lines are open on weekends? Btw anyone knows the hours you can get thru to retentions?

[sunj]

after multiple times calling retentions, i think iv finally got a decent plan.

450 daytime
ev/wknds @ 6
enhanced vm
Cid with name display
unlimited text
unlimited pic/video messaging
unlimited email/bb messenger
1000 canadian long distance
500 mb of data

$64.95 including the taxes/sys access fee

what do you guys think? is that pretty good??

I also looked into what the costs would be to removed some options in the future

450 daytime
ev/wknds @ 6
enhanced vm
Cid with name display
unlimited text
unlimited pic/video messaging
unlimited email/bb messenger
$53.63

In order to cancel the data there would be a 100 dollar penalty

and

450 daytime
ev/wknds @ 6
enhanced vm
Cid with name display
unlimited text
unlimited pic/video messaging

$42.32



Does anyone have a plan similar but pays a different amount? btw im from alberta, tax is only 5%

[xmancanada]

called few times
now my plan is

iphone 8G new $245+30 admin fee
$17.5 included +6.95+0.5
200 min
free weekend + 6:00pm to 7:am weekday free
voice mail, call display, text 2500 free

[instapump]

does rogers have a value package that includes...

Email/IM
CID/Voice Mail
Text


I need some advice.
Which plan do you guys think is better for me....

Plan A

$20 + saf $6.95 + 911 $0.50

250 weekday min
unlimited evenings/weekend starting at 6pm
free unlimited incoming

$11 value pack
- CID, voicemail, who called

- $5 credit

$37.80 total


Plan B


Nokia E71 $99 + $35 fee

EPP $17.50 + saf $6.95 + 911 $0.50

200 weekday min
unlimited evenings/weekend starting at 6pm

$35 smart phone value pack
- CID, voicemail, who called
- 500mb data

- $10 credit

$56.44 total


I dont need data but the $10 credit attracts me.
I was thinking on Plan B but i would go without the phone upgrade and then cancel the data package after a month and still retain the $10 credit on my account. Is this possible?

so after a month my plan would look like...

EPP $17.50 + saf $6.95 + 911 $0.50

200 weekday min
unlimited evenings/weekend starting at 6pm

$11 value pack
- CID, voicemail, who called

- $10 credit

$29.32 total


Then after all of that how are my chances of getting the following after a month a couple months down the road...

free incoming?
free r2r?
free network calling?


Is it better to stick with Plan A and work with that or Plan B?

Any advice would be great.

[khojo]

Hey guys,

Hopefully someone can help me out :)

I've been with Fido for many years, I have the CityFido (no SAF) $45 plan as well as the $30 6gb add-on and $15 smartphone value pack. I currently have a good number of retention credits and now that my contract is up, I'm trying to renew to see if I can keep the credits... I've had a number of very unhelpful and rude retention CSRs (very contrary to the exceptionally polite and helpful CSRs of the past) who just won't budge and claim that they can no longer give any credits in conjunction with a CityFido no SAF plan. I even asked to speak to a supervisor, but no luck. I personally think that there's something fishy going on with my account because even the notes have been manipulated (with previous "deals" that were offered to me having disappeared).

Anywho, getting back to the point... if I was to port to Rogers, is there anyway I can speak to someone at retentions there to see if they can do anything for me?

I would be looking to spend about $70 including taxes and all fees for:

400 - 500 daytime minutes
Unlimited Evenings (starting at 5pm or 6pm)
Unlimited Incoming Calls
Unlimited Network Calling (R2R, R2F?)
500mb - 1gb data (BIS)
CID, VM, 2500 TXTs

I'd want to sign a 2 year contract max and may or may not want a phone to go with the deal.

Thanks in advance for your help :)

[Speedv1]

Ha it would seem miracles do happen.

Back on Feb 10th I called Rogers and was able, after a bit of grief, to get the blackberry pearl flip for $9.99 ($59.99 - $50 MIR). I only had to add 6 months onto a 3 year contract, and well $5 a month for the extras (I used to have the $20 / month regular phone value pack, but went to the smartphone $25, which is ok b/c I like the ability to IM and I LOVE the on-the-go emailing)

So I was running the $17.50 EPP plan and the $20, now on the $17.50/25, not bad for me

BUT the real deal was what happened next.

I was on the Rogers website to change to online billing, and when the "My Rogers" page showed up I accidentally hit the "Upgrade your wireless device".

I didn't realize, so up popped a bunch of phones for $0 (including the Pearl Flip and Curve 8310), so wth?

I called Rogers and they said I was oddly (they were confused too) able for a promotional upgrade?

After that for $99 I got a BB Bold. Technically I had to add ~10 days onto my contract, but seriously, it's 10 days.

So my advice, check your "upgrade your phone" OFTEN, maybe you'll get lucky

[franniemae]

after calling 5 times, i got this deal which i signed up for, which i dunno if i should cancel it right now.


250 min
100 LD
R2R
unlimited even/weekend after 6 pm

iphone value data package 500MB

= $25 voice + $35 data - $15 retention credit = $45.00

$45.00 plus 911 $0.50 + 6.95 = $52.45 + tax (Ontario)= $59.27/month

had to pay $249 on 8GB iphone, but they waived $35 activation fee.

Anythoughts? Im wondering if i bought on an impulse....
they wouldnt budge on the 8GB iphone because my voice plan was under $30 and apple said no discounts blah blah...

current contract ends in may 2009 - should i have waited until then?

[felixmo]

Ha it would seem miracles do happen.

Back on Feb 10th I called Rogers and was able, after a bit of grief, to get the blackberry pearl flip for $9.99 ($59.99 - $50 MIR). I only had to add 6 months onto a 3 year contract, and well $5 a month for the extras (I used to have the $20 / month regular phone value pack, but went to the smartphone $25, which is ok b/c I like the ability to IM and I LOVE the on-the-go emailing)

So I was running the $17.50 EPP plan and the $20, now on the $17.50/25, not bad for me

BUT the real deal was what happened next.

I was on the Rogers website to change to online billing, and when the "My Rogers" page showed up I accidentally hit the "Upgrade your wireless device".

I didn't realize, so up popped a bunch of phones for $0 (including the Pearl Flip and Curve 8310), so wth?

I called Rogers and they said I was oddly (they were confused too) able for a promotional upgrade?

After that for $99 I got a BB Bold. Technically I had to add ~10 days onto my contract, but seriously, it's 10 days.

So my advice, check your "upgrade your phone" OFTEN, maybe you'll get lucky

lol, your SO LUCKY:D:D

[delhite]

just got off the phone ..trying to noegotiate a deal for a BB bold

was offered BB bold for 249 no actvtion fee

300min,r2r,6pm,1000LD, 500mb 35$ value pack for 59$ tax in

just wanted RFD opinion? should i take it


also the agent said the 35$ VP is being dscontinued as of february end any truth to this???

[nevy12]

IS it true if you buy the Blackberry Storm from Bell you can insert a rogers SIM card and it can work?

[hunnni83]

got this retention plan for...

$25 + TAX

- 200 daytime minutes
- unlimited eve/wk starting at 7pm, they wouldn't give me earliar evenings.
- Unlimited incoming calls
- Unlimited rogers to rogers
- Caller Id/Name and Enhanced VM
- 2500 sent text message
- No System Access Fee (SAF)
- No 911 Fee

[satanshollow]

I only called in twice, I was in no mood to call in a bunch of times to try and get more.

I got this:

$17.50
300 anytime minutes
early evenings at 5pm
call display/VM credit
2500 texts/1000sms
Free BB Pearl

plus $6.95 fee and 911 fee

But we'll see when I get the first new bill. What they say on the phone and what you get on the bill can be 2 totally different things.

[Defy_all_rulz]

I asked in another section but I just needed this info soon.Couldnt find anything on google.Hope someone can help me here

I got a new phone from rogers (around sept 08)for renewing my contract.It came with a brand new SIM card.I'm using my old SIM with my new phone.Can I give that new SIM to anyone besides me to use for pay go? And can we activate it over the phone and use it?

Thx

[Aznsilvrboy]

after multiple times calling retentions, i think iv finally got a decent plan.

450 daytime
ev/wknds @ 6
enhanced vm
Cid with name display
unlimited text
unlimited pic/video messaging
unlimited email/bb messenger
1000 canadian long distance
500 mb of data

$64.95 including the taxes/sys access fee

what do you guys think? is that pretty good??

I also looked into what the costs would be to removed some options in the future

450 daytime
ev/wknds @ 6
enhanced vm
Cid with name display
unlimited text
unlimited pic/video messaging
unlimited email/bb messenger
$53.63

In order to cancel the data there would be a 100 dollar penalty

and

450 daytime
ev/wknds @ 6
enhanced vm
Cid with name display
unlimited text
unlimited pic/video messaging

$42.32



Does anyone have a plan similar but pays a different amount? btw im from alberta, tax is only 5%

I have something similar to your last plan, but without pic/video messaging and 150 less minutes, but I have 1000 mins of LD:

250 minutes + 50 bonus minutes
1000 Canadian long distance minutes
unlimited eve/weekend from 6pm-7am
Rogers to Rogers
Caller ID with name display
Enhanced voice mail
2500 text

($20 + SAF + 911)+tax = $31.02/month

[EbonyRose]

Hi guys, what kind of LD packages are they offering? I'm in so much of a bind. My cell phone bill was $282 this month, because of $217 in LD charges. I have 1000 LD minutes, but I went over by 764 minutes, which was billed at $.30 per minute. That's ridiculous. What is everyone else getting charged for after the 1000 LD minutes? I want to call retentions and argue, but I really don't have a case, beside for the fact that they DID charge me for a few calls that I didn't make. Is there anything I can do? Or any packages that I can get for future reference? Thanks.

[espeed]

yep

how much should I expect to pay if I renewed my plan for 2-3 years with an
Iphone without committing to a data plan? ie. negotiate a $20 plan at the same time?
And is it the 8gb or 16gb version that they're giving out at standard now?

[delhite]

IS it true if you buy the Blackberry Storm from Bell you can insert a rogers SIM card and it can work?

nope it constantly updates software using the cell towers so the bell/telus phones are no good..only verizon or att can be fully unlocked

[delhite]

after calling 5 times, i got this deal which i signed up for, which i dunno if i should cancel it right now.


250 min
100 LD
R2R
unlimited even/weekend after 6 pm

iphone value data package 500MB

= $25 voice + $35 data - $15 retention credit = $45.00

$45.00 plus 911 $0.50 + 6.95 = $52.45 + tax (Ontario)= $59.27/month

had to pay $249 on 8GB iphone, but they waived $35 activation fee.

Anythoughts? Im wondering if i bought on an impulse....
they wouldnt budge on the 8GB iphone because my voice plan was under $30 and apple said no discounts blah blah...

current contract ends in may 2009 - should i have waited until then?

i got the same plan last night but with 1000LD and 50 bonus mins its great! otherwise

[instapump]

would i be able to keep my rogers number if i takeover someones existing rogers contract?

my contract ends in a couple days

[simms]

got this retention plan for...

$25 + TAX

- 200 daytime minutes
- unlimited eve/wk starting at 7pm, they wouldn't give me earliar evenings.
- Unlimited incoming calls
- Unlimited rogers to rogers
- Caller Id/Name and Enhanced VM
- 2500 sent text message
- No System Access Fee (SAF)
- No 911 Fee

Is this fido? Rogers doesn't do 7pm evenings.

[dabittaend]

Hi,

I just came off of contract with Rogers for 5 years (2 years, then my phone broke so signed up for another 3 to get a free phone) on a corporate plan (through a union I was formally a member of) and I'm looking to get an iPhone and a new plan with text messages, data and an earlier Evening time.

I was told by a Rogers Wireless retail person that because I was on a corporate plan, I wouldn't be eligible for a hardware upgrade as a regular customer with a new plan and I'd basically be treated as a new customer.

I wanted to gauge the opinion of the forum as to whether anyone has had a similar experience or if you think I can get a better deal through Retentions. My experience with Rogers customer support has not been stellar (had to fight a few ghost charges on my bill over the years) so I don't want to waste my time if there's no way they will play ball.

My plan right now (and for the past 5 years)

200 anytime minutes.
Free evenings starting at 8pm/Free weekends.
For $23.

Thanks!

[khojo]

Hey guys,

Hopefully someone can help me out :)

I've been with Fido for many years, I have the CityFido (no SAF) $45 plan as well as the $30 6gb add-on and $15 smartphone value pack. I currently have a good number of retention credits and now that my contract is up, I'm trying to renew to see if I can keep the credits... I've had a number of very unhelpful and rude retention CSRs (very contrary to the exceptionally polite and helpful CSRs of the past) who just won't budge and claim that they can no longer give any credits in conjunction with a CityFido no SAF plan. I even asked to speak to a supervisor, but no luck. I personally think that there's something fishy going on with my account because even the notes have been manipulated (with previous "deals" that were offered to me having disappeared).

Anywho, getting back to the point... if I was to port to Rogers, is there anyway I can speak to someone at retentions there to see if they can do anything for me?

I would be looking to spend about $70 including taxes and all fees for:

400 - 500 daytime minutes
Unlimited Evenings (starting at 5pm or 6pm)
Unlimited Incoming Calls
Unlimited Network Calling (R2R, R2F?)
500mb - 1gb data (BIS)
CID, VM, 2500 TXTs

I'd want to sign a 2 year contract max and may or may not want a phone to go with the deal.

Thanks in advance for your help :)

Anyone? :D

[simms]

Hi,

I just came off of contract with Rogers for 5 years (2 years, then my phone broke so signed up for another 3 to get a free phone) on a corporate plan (through a union I was formally a member of) and I'm looking to get an iPhone and a new plan with text messages, data and an earlier Evening time.

I was told by a Rogers Wireless retail person that because I was on a corporate plan, I wouldn't be eligible for a hardware upgrade as a regular customer with a new plan and I'd basically be treated as a new customer.

I wanted to gauge the opinion of the forum as to whether anyone has had a similar experience or if you think I can get a better deal through Retentions. My experience with Rogers customer support has not been stellar (had to fight a few ghost charges on my bill over the years) so I don't want to waste my time if there's no way they will play ball.

My plan right now (and for the past 5 years)

200 anytime minutes.
Free evenings starting at 8pm/Free weekends.
For $23.

Thanks!

If you're on month-to-month you can re-neg your corp plan. Call up retentions and see what you can get.

[Lulz]

This is my mom's plan. She uses phone a lot, so standard cookie-cutter 250 with 9PM evenings plan wouldn't cut it.

I have 3 lines on my account, been customer since 2000.
I have never been contract-less
every 365 days, i do HUP and negotiate something.
i didn't get this plan right away...
every year (when i did HUP...but sometimes i'd call in every 4-5 months or so) i would call and try to negotiate something better. i have never used the "give me or i will cancel my contract and go to telus" card...because i have yet to be off contract.

i am glad that Rogers contracts don't stack and instead, when you sign new contract one, old contract is nullified...otherwise i would be on contract till like 2020 lol
anyway's here's here plan. just received the bill for it for current billing cycle (Feb 21-March 22)

http://i40.tinypic.com/vimyxz.png

Plan breakdown:

---$40/700 Daytime minutes ($30 credited)
---100 Bonus Minutes (800 Daytime in total)
---6PM Evenings/Weekends
---$10 Unlimited Incoming (credited)
---$Rogers2Rogers (credited)
---100LD minutes
---$15 Old ValuePack: CallerID/VoiceMail/125 SMS/WhoCalled/Unlimited On-Device Browsing ($5 credit)

She has Nokia N95 from Rogers (i unbranded it) and it works seamlessly.
I have edited every access point except GoRogers so that she can never incur accidental data. Nokia N95 is without a doubt the best phone to be used with On-Device browsing. My mom doesn't need an actual data plan because she does not stream/download files/tether. Just browsing which is what Unlimited On-Device browsing is meant for.

[P4rtyboy]

how much should I expect to pay if I renewed my plan for 2-3 years with an
Iphone without committing to a data plan? ie. negotiate a $20 plan at the same time?
And is it the 8gb or 16gb version that they're giving out at standard now?

depends on what your needs are.
iphone 3g comes in 8gb and 16gb.

[ff_29]

http://i40.tinypic.com/vimyxz.png


:eek:

$50 of credits on a $70 plan?!?!?!?
Are those credits for the entire term of the contract? I'd say that's the best plan I've ever seen with my own eyes. Nicely done.

[simms]

This is my mom's plan. She uses phone a lot, so standard cookie-cutter 250 with 9PM evenings plan wouldn't cut it.

I have 3 lines on my account, been customer since 2000.
I have never been contract-less
every 365 days, i do HUP and negotiate something.
i didn't get this plan right away...
every year (when i did HUP...but sometimes i'd call in every 4-5 months or so) i would call and try to negotiate something better. i have never used the "give me or i will cancel my contract and go to telus" card...because i have yet to be off contract.

i am glad that Rogers contracts don't stack and instead, when you sign new contract one, old contract is nullified...otherwise i would be on contract till like 2020 lol
anyway's here's here plan. just received the bill for it for current billing cycle (Feb 21-March 22)

http://i40.tinypic.com/vimyxz.png

Plan breakdown:

---$40/700 Daytime minutes ($30 credited)
---100 Bonus Minutes (800 Daytime in total)
---6PM Evenings/Weekends
---$10 Unlimited Incoming (credited)
---$Rogers2Rogers (credited)
---100LD minutes
---$15 Old ValuePack: CallerID/VoiceMail/125 SMS/WhoCalled/Unlimited On-Device Browsing ($5 credit)

She has Nokia N95 from Rogers (i unbranded it) and it works seamlessly.
I have edited every access point except GoRogers so that she can never incur accidental data. Nokia N95 is without a doubt the best phone to be used with On-Device browsing. My mom doesn't need an actual data plan because she does not stream/download files/tether. Just browsing which is what Unlimited On-Device browsing is meant for.

Dear Lord, that's incredible. *bows*

[number8888]

This is my mom's plan. She uses phone a lot, so standard cookie-cutter 250 with 9PM evenings plan wouldn't cut it.

I have 3 lines on my account, been customer since 2000.
I have never been contract-less
every 365 days, i do HUP and negotiate something.
i didn't get this plan right away...
every year (when i did HUP...but sometimes i'd call in every 4-5 months or so) i would call and try to negotiate something better. i have never used the "give me or i will cancel my contract and go to telus" card...because i have yet to be off contract.

i am glad that Rogers contracts don't stack and instead, when you sign new contract one, old contract is nullified...otherwise i would be on contract till like 2020 lol
anyway's here's here plan. just received the bill for it for current billing cycle (Feb 21-March 22)

Plan breakdown:

---$40/700 Daytime minutes ($30 credited)
---100 Bonus Minutes (800 Daytime in total)
---6PM Evenings/Weekends
---$10 Unlimited Incoming (credited)
---$Rogers2Rogers (credited)
---100LD minutes
---$15 Old ValuePack: CallerID/VoiceMail/125 SMS/WhoCalled/Unlimited On-Device Browsing ($5 credit)

She has Nokia N95 from Rogers (i unbranded it) and it works seamlessly.
I have edited every access point except GoRogers so that she can never incur accidental data. Nokia N95 is without a doubt the best phone to be used with On-Device browsing. My mom doesn't need an actual data plan because she does not stream/download files/tether. Just browsing which is what Unlimited On-Device browsing is meant for.

Show off. ;)

How did you get all those monthly credits anyway? Did they stack them everytime you start a new contract?

[mcjackass]

A couple guys at work were talking about this today. Apparently the stores don't even have the flyer's yet and it is not online but this is a new Rogers Family Plan that you can get. This is all third party, I have not called to confirm.

Family Data Plan.

$80 for two lines. $40 each additional line.

Each line comes with
200 Shared (pooled) daytime minutes
500 MB Data each (not shared)
Unlimited Evening and Weekend (9pm start)
Calling to all plan members is free all day
Call display
Voice Messaging
125 Text Messages

Then you add one of these options for free (price in brackets is what Rogers charges to add to other plans).
1. Evening starting at 5 pm ($9 separate)
2. Unlimited Rogers Network Calling ($9 separate)
3. Unlimited Incoming ($15 separate)
or
4. My 5 Canada Wide ($15 separate)

Then $6.95 for system access fee and $0.50 911 fee.

For first 3 months you get unlimited Data and unlimited local calling.

Apparently Rogers is going to early evenings @ 5pm to accommodate a Fido switch over that is rumored in the near future.

Not overly fantastic but thought I would share if it interested anyone.

[ff_29]

nm

[number8888]

Hi,

I just came off of contract with Rogers for 5 years (2 years, then my phone broke so signed up for another 3 to get a free phone) on a corporate plan (through a union I was formally a member of) and I'm looking to get an iPhone and a new plan with text messages, data and an earlier Evening time.

I was told by a Rogers Wireless retail person that because I was on a corporate plan, I wouldn't be eligible for a hardware upgrade as a regular customer with a new plan and I'd basically be treated as a new customer.

I wanted to gauge the opinion of the forum as to whether anyone has had a similar experience or if you think I can get a better deal through Retentions. My experience with Rogers customer support has not been stellar (had to fight a few ghost charges on my bill over the years) so I don't want to waste my time if there's no way they will play ball.

My plan right now (and for the past 5 years)

200 anytime minutes.
Free evenings starting at 8pm/Free weekends.
For $23.

Thanks!

I am in the same boat as you. Coming off a corp epp plan that's ending in April.

Called up retentions and they offered 49.45+tax monthly for 200min/unlimted evenings at 6pm/500MB data (see my previous post). iPhone is 149.99 for refreshed 8GB OR 299.99 for new one. The thing is that they don't have refreshed iPhone in stock.

Transferred me to corp later and corp can give me new iphone for 199.99 (no act fee), but 59.45+tax monthly. (At first they said they would much the retention plan but I called again and the 2nd person said it's actually not the case.)

From my experience they don't seem to be treating you as a new customer. It does seems to me that retentions plans are generally better anyways. So I guess you just need to call both departments and see what they can give you. Good luck.

[lwswong]

Hi,

I was told by a Rogers Wireless retail person that because I was on a corporate plan, I wouldn't be eligible for a hardware upgrade as a regular customer with a new plan and I'd basically be treated as a new customer.

I wanted to gauge the opinion of the forum as to whether anyone has had a similar experience or if you think I can get a better deal through Retentions. My experience with Rogers customer support has not been stellar (had to fight a few ghost charges on my bill over the years) so I don't want to waste my time if there's no way they will play ball.

My plan right now (and for the past 5 years)

200 anytime minutes.
Free evenings starting at 8pm/Free weekends.
For $23.

Thanks!

I was in the exact same boat as you. Pretty much the same corporate plan, and told that i couldn't get a HUP and keep my existing voice plan / add on data etc.

But then i told them i didn't mind leaving the corporate and signing a 3 year contract, and they seemed to treat me like a retentions customer. I signed for the 17.50 EPP (this was about a month ago), the iphone value pack, and got the 16 gb iphone for $324 and no activation fee. I'm not sure if this is a HUP price but it seems to be the going rate (sometimes its $299, but i'm not going to make a fuss over $25).

so to answer your question, yes, it is possible, but it may take you a few tries. i had to call 4 times to get what i wanted. and you'll have to leave your corporate plan behind.

[clipz2099]

First off, i don't know what all these mean, just to name a few.
EPP(what's in this plan?), MMS, HUP, SMS, there were few more but i can't remember.

My contract expired while ago, i also been with rogers 10+ years with internet/cable services. I'm ashamed to put my current monthly bill :(.

I just got some questions...

1. when talking to retentions, do i need to sign up for a new contract?

2. Once under contract, can i renegotiate my plan/extra's?(think lulz said you can, i can't find it though, need confirmation)

3. what's the difference between communicate VP and retention VP?

[Lulz]

First off, i don't know what all these mean, just to name a few.
EPP(what's in this plan?), MMS, HUP, SMS, there were few more but i can't remember.



EPP: Employee Purchase Plan. It has 200 daytime minutes, 6PM evenings/weekends and it cost's $17.50...hense sometimes it is refered as "17.50 plan".
$17.50 + $6.95 SAF + $0.50 911 Fee + tax

SMS: Text message. Costs $0.25/sms
MMS: Multimedia Message that you can attach pictures and video. Costs $0.50/mms
HUP: Hardware Upgrade. It's the process of renewing your contract and getting a phone for cheap or even free. Whenever you do HUP, you renew your contract for another 3 years (you can go with 2 year, but discount will be less).
---Can you do HUP without renewing contract?
>>>>No, because to get a phone from Rogers, you have to renew. Otherwise you can buy at no-contract price which is much much more expensive.
---Can you extend a contract without doing HUP?
>>>>Sure you can. But the point of renewing contract is to get cheap phone and better deal. Without getting a phone you only get half the goodies. Even if you don't need a phone, you could get it and sell it. I get a phone every 365 days which is minimum time you have to wait between HUPs. As in you can't get a phone every month...


My contract expired while ago, i also been with rogers 10+ years with internet/cable services. I'm ashamed to put my current monthly bill :(.


Please do. We'll see what areas you need improvement. Post every single detail and what you wished you have and if you always go over your bill. We will find optimal plan for you. 10 year customer...I hope you at least got few free phones from Rogers cause that revenue is just craaaazy!


1. when talking to retentions, do i need to sign up for a new contract?


99 cases out of 100, it will be 3 year renewal.


2. Once under contract, can i renegotiate my plan/extra's?(think lulz said you can, i can't find it though, need confirmation)

Of course you can. Nobody here would have their deals if you could only renew every 3 years when their contracts expire.
You could renew your contract every month if you wished.


3. what's the difference between communicate VP and retention VP?

I don't know. Probably a Valuepack that is no longer offered?

[armandino101]

Of course you can. Nobody here would have their deals if you could only renew every 3 years when their contracts expire.
You could renew your contract every month if you wished.


I'm curious how do you negotiate a better deal while you're locked in under a contract? If you can't break out without paying ECF, what gives you any bargaining power? Do you just tell them you're thinking of canceling the contract?

BTW, that was an AWESOME plan you got!

[Lulz]

I'm curious how do you negotiate a better deal while you're locked in under a contract? If you can't break out without paying ECF, what gives you any bargaining power? Do you just tell them you're thinking of canceling the contract?

BTW, that was an AWESOME plan you got!

Like I said on page before this, I have never used the "give me or i will cancel" excuse. It's not only about threating to cancel. Sometimes, you just ask for it and explain your reasons (make up a story about girlfriend also having a Rogers phone and that you would really really appreciate it if they could do something such as R2R included).

It's true, when you are out of contract, you have a lot of bargaining power...but then again, you could just as well get a rep who will say: "Okay sir, I will cancel that line for you. Anything else?"
Being nice helps, asking politely also does wonders. Of course, always mention that you are OK with renewing your contract for another 3 years. Sometimes I think relation reps get a feel of satisfaction when they lock you in, heheh =)

[tomtomtom]

A couple guys at work were talking about this today. Apparently the stores don't even have the flyer's yet and it is not online but this is a new Rogers Family Plan that you can get. This is all third party, I have not called to confirm.

Family Data Plan.

$80 for two lines. $40 each additional line.

Each line comes with
200 Shared (pooled) daytime minutes
500 MB Data each (not shared)
Unlimited Evening and Weekend (9pm start)
Calling to all plan members is free all day
Call display
Voice Messaging
125 Text Messages

Then you add one of these options for free (price in brackets is what Rogers charges to add to other plans).
1. Evening starting at 5 pm ($9 separate)
2. Unlimited Rogers Network Calling ($9 separate)
3. Unlimited Incoming ($15 separate)
or
4. My 5 Canada Wide ($15 separate)

Then $6.95 for system access fee and $0.50 911 fee.

For first 3 months you get unlimited Data and unlimited local calling.

Apparently Rogers is going to early evenings @ 5pm to accommodate a Fido switch over that is rumored in the near future.

Not overly fantastic but thought I would share if it interested anyone.

Dude, you are almost right. BUT, the plan has no voice mail, no caller ID, no 125 text.

See here

http://www.howardforums.com/showpost.php?p=12244959&postcount=1

Credit to lotacus from HoFo

[kellya]

Dude, you are almost right. BUT, the plan has no voice mail, no caller ID, no 125 text.

See here

http://www.howardforums.com/showpost.php?p=12244959&postcount=1

Credit to lotacus from HoFo


But then the Family Plan hasn't changed...I have that that exact family plan...got it in the beginning of December. We actually have 200 minutes each which can be pooled which is what is being quoted on HoFo as being the new plan for March. I don't see that anything on it is new since that was the "new" plan the end of November.

Anyway holding out hope that the new plan does include VM and CID because I could really use both (I can dream right? :) )

Kelly

[nevy12]

50 mins d-t
u.l eving/weekednd @5
my5
u.l incoming
BB Data Value Pack
CID Vm 125 txts

ALL for $45.00,,,

hey guys i just wanted ur opionion on this plan u think its a reasonabel thing to ask for been with them for more than 2 years...contract up in december 2009 wat u think....

[airjordan604]

well got my new Rogers bill after I added my new data plan and now I see the rogers retention rep took away my unlimited incoming i used to have....

250 Anytime Minutes, Unl Eve/Wknds
CID / VM / 2500 TXT (Retention Value Pack)
100 Minutes CDN Long Distance
Rogers 2 Rogers
500MB Data

$35 + SAF/911 & Taxes

not happy and not looking forward to calling back up and trying to get it back, I was really happy with the plan since I as getting 500MB Data for $15 (After $10 Credit), but why did she have to screw up and take off my unlimited incoming....

[awption69]

I'm planning to call Rogers and get a Retention plan. I'm heavy texter and I use my phone a lot. I've been with Rogers for about 5-7 years now.

My Current plan is:
100 Day Time Minutes + 50 Bonus Minutes.
Unlimited Incoming Calls Opt.
Unlimited Eve/Wknd Minutes
2500 Sent/Unlim Received Text
Call Display w/Name Display
My 5
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly

I'm looking for a plan with more day time minutes and 500mb date plan. I'm currently playing around 50-70$ a month for this. Any suggestions what I should as for? I'm a noob that this.

[setell]

Just wondering but should I do another HUP for the Nokia 6086 for $0 :confused: I renewed my contract last month and just got the N95 for $0 but somehow when I logged into rogers I can do another HUP for the Nokia 6086 for $0. I'm thinking of getting it as a backup phone.

[Lulz]

I'm planning to call Rogers and get a Retention plan. I'm heavy texter and I use my phone a lot. I've been with Rogers for about 5-7 years now.

My Current plan is:
100 Day Time Minutes + 50 Bonus Minutes.
Unlimited Incoming Calls Opt.
Unlimited Eve/Wknd Minutes
2500 Sent/Unlim Received Text
Call Display w/Name Display
My 5
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly

I'm looking for a plan with more day time minutes and 500mb date plan. I'm currently playing around 50-70$ a month for this. Any suggestions what I should as for? I'm a noob that this.

Do you want to have the same features such as My5 and Unlimited Inc?
If yes, your plan can't really be changed that much because My5 plans are not that popular, so you don't get much choice really.
Just wondering but should I do another HUP for the Nokia 6086 for $0 :confused: I renewed my contract last month and just got the N95 for $0 but somehow when I logged into rogers I can do another HUP for the Nokia 6086 for $0. I'm thinking of getting it as a backup phone.

Most likely it's a mistake. You could try, but then again, Rogers might charge you early HUP fee, resulting your account in charges, then credit reversals, and on top of that you gotta spend your time away from work trying to send the phone back to rogers via UPS

[tamil]

Got a couple question. Im currently one a Rentention-

250min
unlimited weekend/after6
125txt-$6
unlimited Incoming
R2R
Call display
$5 credit
15% of monthly bill

My bill usually comes up to $36-37 a month.I've been with rentention for almost 1 year now. So my question is can I switch to the 17.50 Plan and still get my free R2R,Incoming,call display , 15% and my $5 credit.

[tnguyenviet]

Hey guys, just some feedback would be really helpful here.

I had resigned a 3 year contract back in September and got some 'credits' from it, but my bill turns out to be $36 after tax and doesn't come with nearly enough for satisifaction.

Its february now and I was planning to go with a bold. If I called in and requested for a bold, can anyone help give some starters to get a data plan mixed with a voice plan for a low price like i've seen some of you have the 500mb data and total invoice comes out to $40~.

I am only worried about what to say because I had only resigned 6-7 months ago.

[1-anh]

Hi im not sure as to what to do next so some feedback would be nice,

My Current Plan is:

200 Daytime minutes
Unlimited Evening and Weekend after 5
Rogers to Rogers
Caller ID
100 Canadian LD Minutes
500 MB Data
500 Text Msgs

I currently use a blackberry bold and i pay $40 + Saf + 911 + tax. I just resigned a 3 year contract recently not too long ago, My question is I would like the price of the plan to be lower if possible and i would like to get more daytime minutes, unlimited incoming and unlimited text messaging. I dont mind renewing a contract but how should i go about doing this? how long should i wait before i try renegotiating? And which item should i aim for first? Any suggestions on what i should say and any feedback would be helpful.

[stormyoutside]

Signed a 3yr, details final now.

Sask. MY5
-250 DT
-100 Bonus
-100 Bonus
-Unl. EW@6
-MY5 Canada Wide
-2MB BB data plan

$25 plan
$15 BB data
$7 Early Evenings
$7 Early Evenings Credit
$15 BB
$7.88 SAF/911

$47.88 Total

Took 4 calls. First call I threatened to cancel because my 2yr had ended, and retentions said "ok you have to give a 30 notice", that was it, offered nothing. Then they eventually credited back $139 for the activation fee and BB Curve 8310...then gave me a one time $25 credit. So the phone ended up being free instead of $99+tax and activation credited too. Im also not required to have the BB package, I can cancel anytime without the $100 penalty. Works good for me. I tried to get CID, 100LD, or the 1000LD for $5 and they said no, wouldnt give any plan credits either.

My first call was that I wanted a free phone, every call after the rep had tunnel vision, and kept going back to the free phone and would not move on anything to do with the plan. They offered me the $17.50 EPP but that was no good with no long distance. My advice is...get the plan your happy with before you mention anything about a new phone.

[tomtomtom]

^ 2MB BB is no good nowadays:cry:

[awption69]

Do you want to have the same features such as My5 and Unlimited Inc?
If yes, your plan can't really be changed that much because My5 plans are not that popular, so you don't get much choice really.

What if I let go of the My5 feature. I don't really use it much. I don't it that useful.

[J-Wo]

Any chances of me renegotiating a better retention plan? I got this one about 2 years ago (on a w580i currently):

$25 - 250 weekday mins, unlim weekend/evening @ 6pm
$15 - value pack
-$10 discount
free rogers-2-rogers, 100 LD mins
====
$30 + 911 + SAF + tax = $42.34 a month

What is this $17.50 EPP plan I've been reading about? Do I have to work for a certain company to get this? Also what is the $10 retention value pack? Thanks guys

[Norman9]

Hi there this is my first post, hopefully all goes well. So i've read most of the posts and learned a lot so far although I will admit i felt anything after the first page and pre 2007 was bound to be outdated and skipped it.
I just called in for the first time ever to retentions today with me being 1 year and 2 months into my plan having a
30$ - 150min+50bonus and even and weekends plan
0$ - unlimited network calling rogers to rogers and fido (dont know how it came with the plan i got when i siggned up for 3 years as nothing extra.
20$ - Value Pack (2500txts, call id and name display and voicemail)
7$ - 6PM early eve.
plus 911, SAF(system Access Fee) so 72$ with taxs in BC all in.
Needless to say was very angry after finding this thread. Called in got the 17.50 EPP plan easy which was 200min i asked for 250 but she offered 200 and i took it... with evening and weekends 6pm. had to pay 10$ to keep my unlimited network and kept my value plan for now until i read my $1200 mark in payed money to rogers so far which is when i can get a nokia n95 for 199$ since i despise anything apple and it seemed the best alternative to the iphone. I realise this is only 10$ savings but i felt happy to have accomplished something and in my reverie of saving money i realised i'd agreed to renew my 3yr contract when i wanted to call back tomorrow and try and get a better deal. Now i'm wondering if there is anyone else out there who did something that dumb or if it doesnt matter? To the previous poster i believe ive explained the EPP plan and no i didnt have to work for any company she offered it to me off the bat after she asked if i had any points cards like petro points card etc. As for retention value pack i would also like to know some details about anyones recent experience asking for it?
Thanks.. sorry about the long post.

[chardo14]

found this with bell:

https://www.baka.ca/edvantage.pdf

seems ok..to summarize
200 anytime mins
eve & weekends (from 6pm)
VM, CI, CW, CF
detailed billing
PER SECOND billing (!)
the SAF is only $4.50/month

plan is $17.25 per month
works out to about $25 per month all in.

tried to PM with Rogers...this is what i was offered

200 anytime mins
unlim. WN & WE from 6pm
VM, CI, CW, CF
2500 texts
PER MINUTE billing :(
SAF is 6.95/month
they also are going to throw in $10/month off home phone and 20% off my high-speed for 12 months each (worth about $232)

total with SAF and 15% bundle discount is $22.32 +tax (about $25 all in)

trying to squeeze the per second billing out of them, but they keep telling me Rogers doesnt offer that anymore.

anyone get per second billing recently (not grandfathered) with Rogers?

[HowEver]

You know you just re-signed a contract for all of your Rogers services, right?

Oh, and per second billing with Rogers (after the first minutes) is still available to some corporate customers. You need to work where you need to work though.

found this with bell:

https://www.baka.ca/edvantage.pdf

seems ok..to summarize
200 anytime mins
eve & weekends (from 6pm)
VM, CI, CW, CF
detailed billing
PER SECOND billing (!)
the SAF is only $4.50/month

plan is $17.25 per month
works out to about $25 per month all in.

tried to PM with Rogers...this is what i was offered

200 anytime mins
unlim. WN & WE from 6pm
VM, CI, CW, CF
2500 texts
PER MINUTE billing :(
SAF is 6.95/month
they also are going to throw in $10/month off home phone and 20% off my high-speed for 12 months each (worth about $232)

total with SAF and 15% bundle discount is $22.32 +tax (about $25 all in)

trying to squeeze the per second billing out of them, but they keep telling me Rogers doesnt offer that anymore.

anyone get per second billing recently (not grandfathered) with Rogers?

[chardo14]

lol.. well I havent re-signed for anything YET.... all that was just offered to me.... still mulling it over... :)

[number8888]

I've read that new voice and data plans are coming in March. Anyone else heard about this?

Been talking to retentions for the last week or so. Everytime I get something different.

In my first call I negotiated 17.50 EPP + 35 iPhone Data Pack + SAF + 911 - 10 credits = 48.40+tax and the second call confirmed it, but they weren't able to give me a new cheap iPhone (gave me 299 for 8GB + act fee).

But I called again last night (hoping to get a better deal on new iPhone) the rep said the $10 credit was not written in the note and best she could do is $5 credit. Is this normal behaviour?

[hkbaabaa]

I've read that new voice and data plans are coming in March. Anyone else heard about this?

Been talking to retentions for the last week or so. Everytime I get something different.

In my first call I negotiated 17.50 EPP + 35 iPhone Data Pack + SAF + 911 - 10 credits = 48.40+tax and the second call confirmed it, but they weren't able to give me a new cheap iPhone (gave me 299 for 8GB + act fee).

But I called again last night (hoping to get a better deal on new iPhone) the rep said the $10 credit was not written in the note and best she could do is $5 credit. Is this normal behaviour?

Usually they won't put it on note if the deal is very good because they don't want to get into trouble. Once you get a good deal, you should take it.

[dabittaend]

I was in the exact same boat as you. Pretty much the same corporate plan, and told that i couldn't get a HUP and keep my existing voice plan / add on data etc.

But then i told them i didn't mind leaving the corporate and signing a 3 year contract, and they seemed to treat me like a retentions customer. I signed for the 17.50 EPP (this was about a month ago), the iphone value pack, and got the 16 gb iphone for $324 and no activation fee. I'm not sure if this is a HUP price but it seems to be the going rate (sometimes its $299, but i'm not going to make a fuss over $25).

so to answer your question, yes, it is possible, but it may take you a few tries. i had to call 4 times to get what i wanted. and you'll have to leave your corporate plan behind.


Hi. Thanks for your response! A follow-up question: Is the 17.50 EPP still available and is that something I can ask for? (I don't see it advertised anywhere) Also, could you parse out what your deal/bill looks like? It would be much appreciated as I think I'm going to try to get the same thing.

Thanks!

[ride365]

Looking at getting a plan for my mom. She pays about 250/month with TELUS and has the following included:
1250mins $150
National E/W 6pm $30
Small Bundle $7
BB Bundle 4mb $25
Total is about $212 + access + taxes

Realistically she needs:
1250 mins
Local E/W at 6pm
Unlimited Inc
100 to 200 LD from anywhere in Can
500 TXT, CID VM
Unlimited email
Network calling (not crucial)

What would the price be for this plan?? BTW she gets any phone for $0 every year due to the high plan cost.
Thanks for any feedback

[tomtomtom]

Looking at getting a plan for my mom. She pays about 250/month with TELUS and has the following included:
1250mins $150
National E/W 6pm $30
Small Bundle $7
BB Bundle 4mb $25
Total is about $212 + access + taxes

Realistically she needs:
1250 mins
Local E/W at 6pm
Unlimited Inc
100 to 200 LD from anywhere in Can
500 TXT, CID VM
Unlimited email
Network calling (not crucial)

What would the price be for this plan?? BTW she gets any phone for $0 every year due to the high plan cost.
Thanks for any feedback


Believe it or not, your mommy should pick FIDO

http://fido.ca/web/page/portal/Fido/MonthlyPlans?forwardTo=monthlyPlans

$70 plan
2000 mins
Unlimited Text (in and out)
Unlimited evening and weekend from 7 PM.
Unlimited Canadian Long Distance — $20 per month
Unlimited Incoming Calls — $10 per month
$15 Value pack
CID, EVM, Unlimited evening starts at 5PM


$115 + Tax (No SAF and 911)
Of course, you need a email plan of some sort.

[EbonyRose]

For some reason, I called into Rogers regular customer service asking about my long distance charges and they just upgraded my value pack automatically. Is the $15 value pack no longer available? They switched me over to the $20 value pack and gave me another $5 credit. My plan's not too shabby right now:

300 daytime minutes $20
Unlimited weekends and evenings starting at 6pm $5
Unlimited incoming $10 - $10 specific credit
Rogers to Rogers $5 - $5 specific credit
$20 value pack - $20 monthly credit
1000 LD minutes $5 - $5 monthly credit

= $25 + SAF + taxes = $36.67

It would be killer if I could get the early evenings credited too, but I guess I shouldn't get greedy. :cheesygri

[Norman9]

So I know this isn't the best but after my second call in 2 days both making small changes I have
$17.50 - EPP plan (200 day and 6pm even/weekends)
$10.00 - Unlimited Network calling
$35.00 - DataPlan 500MB, unlimited pic,vid,txt, voice and caller ID name dis.
$10.00 - Credit Data plan
and i got a nokia N95 for 100$ for first replacement phone but after only being in 3yr for 1yr 2 months so far and i rennewed my 3 yr.
so 62.50 plus SAF taxs... not that great..:( Does anyone have any suggestions what else do you think i should ask for considering ive only been with them for 1 yr 2 months? :confused:

[tagaravabha]

Is the following any good? I've been with Rogers for over 5 years and just signed on for another 3 yrs:

-400 daytime minutes
-Unlimited early evenings/weekends 5pm - 7am
-Unlimited network calling (Rogers, Fido, Rogers Home Phone)
-CID, enhanced VM, Who Called
-Unlimited outgoing/incoming texts
-500MB data
-BB Bold for $199

$52/month all in (ie including taxes, SAF, 911)

Additional $5/month credit for 7 months to offset initial $35 admin fee.

Edit: Called again just to make sure, and they told me the last guy messed up. Now its 350mins and no network calling - but they threw in unlimited incoming, unlimited Rogers to Rogers (no Fido, home phone) and 100 Canadian Long distance, and its now $56. One explanation was that the previous CSR must have been from Alberta and calculated 5% tax instead of 13% where I live (the numbers do add up)...did I just get jerked around?

[SimySima]

every 365 days, i do HUP and negotiate something.
i didn't get this plan right away...
every year (when i did HUP...but sometimes i'd call in every 4-5 months or so) i would call and try to negotiate something better. i have never used the "give me or i will cancel my contract and go to telus" card...because i have yet to be off contract.

How do you get them to give you the stuff you want without bluffing to cancel your contract? I've just tried that and i wasn't offered anything better, i was given an option to a plan much worse. I was offered more when i said i was going to cancel my contract. What do you do???

I've been with my current plan for 2.5+ years:
$18
200 d/t
unl eve weekends @ 8
CID, Voicemail, detailed billing, per second billing

Then for an extra $5, i get evenings at 6.


**I am looking for a plan similair to**
https://www.baka.ca/edvantage.pdf

With this plan i am getting the exact same services but at a lower price. Is there any way i can try and get them to include the evenings @ 6 for free.

Also, what price would i be looking at to add 500 MB of data and 1000 text messages. If i can get Rogers to waive the early eveving fee, i would consider data and text messaging options so i could get an iPhone. The price for the iPhone they quoted me is ridiculous without a data in the plan.

[SimySima]

tried to PM with Rogers...this is what i was offered

200 anytime mins
unlim. WN & WE from 6pm
VM, CI, CW, CF
2500 texts
PER MINUTE billing :(
SAF is 6.95/month

trying to squeeze the per second billing out of them, but they keep telling me Rogers doesnt offer that anymore.

anyone get per second billing recently (not grandfathered) with Rogers?

How were you able to get Rogers to price match this plan?

And as for per second billing, i have per second billing after the first minute. I'm on a corperate plan.

Edit: Sorry for the double post, i didn't realize you could mulit-quote posts.

[lwswong]

Hi. Thanks for your response! A follow-up question: Is the 17.50 EPP still available and is that something I can ask for? (I don't see it advertised anywhere) Also, could you parse out what your deal/bill looks like? It would be much appreciated as I think I'm going to try to get the same thing.

Thanks!

not 100% sure, since there was talk a bit further back in the forum that it was ending. best way to check is to ask. if its not available, ask if they can do something similar for all the features that YOU want. that's the most important thing in the end, getting the things that you want and you need, versus just getting a whole bunch of free features that you'll never use (eg, who cares if you get 200 extra bonus minutes or rogers to rogers if you know you'll never need to use them)

Here's what i have:

17.50 EPP Plan - 200 minutes, evenings and weekends starting at 6pm
35.00 Iphone Value Pack (unltd txt, mms, who called, caller id, visual vmail, 500 mb data)
-15.00 Plan Credit
6.95 SAF
.50 911
=44.95+tax.

As i've said before, YMMV with the $15 plan credit. sounds like these days, if you get $10, you should be happy. others have managed to add on Rogers to Rogers or Network or more minutes or LD, but i didnt need those so i didn't bother. remember the advice of others, that you can always get more later.

[eliteblaze2]

you went in and spoke to a retention rep?....

No, I actually went in and spoke with them. There is a place here in Burnaby, I don't think very many people know about it. The lady was very nice and easy to deal with.

[setell]

Hi there this is my first post, hopefully all goes well. So i've read most of the posts and learned a lot so far although I will admit i felt anything after the first page and pre 2007 was bound to be outdated and skipped it.
I just called in for the first time ever to retentions today with me being 1 year and 2 months into my plan having a
30$ - 150min+50bonus and even and weekends plan
0$ - unlimited network calling rogers to rogers and fido (dont know how it came with the plan i got when i siggned up for 3 years as nothing extra.
20$ - Value Pack (2500txts, call id and name display and voicemail)
7$ - 6PM early eve.
plus 911, SAF(system Access Fee) so 72$ with taxs in BC all in.
Needless to say was very angry after finding this thread. Called in got the 17.50 EPP plan easy which was 200min i asked for 250 but she offered 200 and i took it... with evening and weekends 6pm. had to pay 10$ to keep my unlimited network and kept my value plan for now until i read my $1200 mark in payed money to rogers so far which is when i can get a nokia n95 for 199$ since i despise anything apple and it seemed the best alternative to the iphone. I realise this is only 10$ savings but i felt happy to have accomplished something and in my reverie of saving money i realised i'd agreed to renew my 3yr contract when i wanted to call back tomorrow and try and get a better deal. Now i'm wondering if there is anyone else out there who did something that dumb or if it doesnt matter? To the previous poster i believe ive explained the EPP plan and no i didnt have to work for any company she offered it to me off the bat after she asked if i had any points cards like petro points card etc. As for retention value pack i would also like to know some details about anyones recent experience asking for it?
Thanks.. sorry about the long post.
I would try to get the N95 free or very very cheap! I got it last month for my sister for $0!!! The Source had a promotion where it was $0 for 3 year new activation. Call in and ask for a lower price. It is doable to get the N95 at a very cheap price if not free! :)

[Bakedbread]

so I have a big question I'm hoping someone can help advise on before I call up Rogers ...

I negotiated this plan for 3 members of my family (including me) about 1.5 years ago.
Family has been with all Rogers services for about 20+ years

I was able to get:

250 daytime minutes
unlimited evenings/weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
125 texts
caller id
voicemail
1000 canadian long distance

for $30.44 after tax/systemaccess/911

So since everyone (including me) is in money saver mode due to the economy, i was looking into saving a little more on our plans.

I know my base plan is $25 for 250 daytime + evenings/weekends @ 6pm.

When I took a look at the $17.50 EPP for 200 daytime + evenings/weekends @ 6pm, I realized i was paying $7.50 for an extra 50 minutes.


SO here's my question:
Is it possible to just change my base plan WITHOUT changing my monthly credits?
I have a reoccuring $20/monthly credit, and i've read that the total monthly credit cannot exceed your base plan. But I've also seen plans on this thread which have.

Also, how EXACTLY do you get the EPP plan? I thought EPP = Employee purchase plan.
What do I need to be part of? I read something about just supplying them with your Aeroplan card?
Can anyone advise exactly how you go about getting the EPP? Do you just ask for it? Or do you have to say "I am XXX member of XXX club"?

If I'm able to switch to the 17.50 EPP, that would make my plan $22.94 after everything.

I'm really eagar to make the call for savings...but it honestly was NOT easy getting my plan , because the first 5 bills were wrong, and it took 6 more calls afterwards to get the right changes.

I've noticed that even though reps "note" things down on your account, the next rep will either honour it or not. YMMV.


If anyone has any advice, let me know.
But i guess ill try calling later today

[chardo14]

How were you able to get Rogers to price match this plan?

And as for per second billing, i have per second billing after the first minute. I'm on a corperate plan.

Edit: Sorry for the double post, i didn't realize you could mulit-quote posts.

well they didnt "match" then plan.... the last time i called retentions they offered me,

200 DT mins
eve & wkends from 6pm
VM, CI, CW, CF
2500 texts

$18.00 +tax+SAF

the only difference between that and the BAKA plan was i got texts with rogers and the Bell plan was still billed by the second.

[hbb]

trying to squeeze the per second billing out of them, but they keep telling me Rogers doesnt offer that anymore.

anyone get per second billing recently (not grandfathered) with Rogers?

i have per second billing

here's my plan:

$18 - 200 daytime minutes, unlmtd evenings/weekends
+$5 for 6pm unlimited
includes caller ID, enhanced voicemail, CF
per second billing, detailed billing
$0.10/min LD within Canada

+ $6.95 + $0.50 - 10% bundle discounts
= $30.97 incl. taxes

but thats only if i dont have text messages sent (never)
and 200 daytime minutes are just not enough
they wont offer me a better plan ALKSJDHFSKADHFLKSD :mad:

[deadlysins7]

This is the plan im talking to rogers about right now

350 day min
Unlimited Inc
Rogers to Rogers
Eve @6pm
500 mb of data
100 cn long distance mins
Unlimited txt,pic,video msg
call id, voice mail etc

bold or 8900 for $99

after tax plan comes out to 54.10

good?

[number8888]

so I have a big question I'm hoping someone can help advise on before I call up Rogers ...

I negotiated this plan for 3 members of my family (including me) about 1.5 years ago.
Family has been with all Rogers services for about 20+ years

I was able to get:

250 daytime minutes
unlimited evenings/weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
125 texts
caller id
voicemail
1000 canadian long distance

for $30.44 after tax/systemaccess/911

So since everyone (including me) is in money saver mode due to the economy, i was looking into saving a little more on our plans.

I know my base plan is $25 for 250 daytime + evenings/weekends @ 6pm.

When I took a look at the $17.50 EPP for 200 daytime + evenings/weekends @ 6pm, I realized i was paying $7.50 for an extra 50 minutes.


SO here's my question:
Is it possible to just change my base plan WITHOUT changing my monthly credits?
I have a reoccuring $20/monthly credit, and i've read that the total monthly credit cannot exceed your base plan. But I've also seen plans on this thread which have.

Also, how EXACTLY do you get the EPP plan? I thought EPP = Employee purchase plan.
What do I need to be part of? I read something about just supplying them with your Aeroplan card?
Can anyone advise exactly how you go about getting the EPP? Do you just ask for it? Or do you have to say "I am XXX member of XXX club"?

If I'm able to switch to the 17.50 EPP, that would make my plan $22.94 after everything.

I'm really eagar to make the call for savings...but it honestly was NOT easy getting my plan , because the first 5 bills were wrong, and it took 6 more calls afterwards to get the right changes.

I've noticed that even though reps "note" things down on your account, the next rep will either honour it or not. YMMV.


If anyone has any advice, let me know.
But i guess ill try calling later today

You are pretty correct in regards to the EPP plan. There's another thread about the EPP somewhere ... oh here it is: http://www.redflagdeals.com/forums/showthread.php?t=629538

Basically you need to be a member of something for EPP. airmiles seems to be the easiest. Some rep don't even ask for proof to give it to you.

And you are so right about the "note". I've called in 4 times now and no one has yet to give me the same thing (and none of them that good IMO). They are making this rather frustrating.

[mattt33]

It's pretty good i'd say - somewhat similar to what i have.

Your monthly total comes out to ~$6 more per month than mine.

I have unlimited network calling and 1000 canadian long distance, but you have 150 more daytime minutes and unlimited incoming.

Aside from that it's pretty close to mine, and people apparently say my plan is decent so not bad on your part. :)



This is the plan im talking to rogers about right now

350 day min
Unlimited Inc
Rogers to Rogers
Eve @6pm
500 mb of data
100 cn long distance mins
Unlimited txt,pic,video msg
call id, voice mail etc

bold or 8900 for $99

after tax plan comes out to 54.10

good?

[deadlysins7]

It's pretty good i'd say - somewhat similar to what i have.

Your monthly total comes out to ~$6 more per month than mine.

I have unlimited network calling and 1000 canadian long distance, but you have 150 more daytime minutes and unlimited incoming.

Aside from that it's pretty close to mine, and people apparently say my plan is decent so not bad on your part. :)

what do you think the chances are of getting the SAF taken off, i was speaking to them and they said they can only apply it for 1 yr

[Bakedbread]

normally crediting SAF is pretty rare, but it happens.
My friend was able to get it too but also only for 1 year

If they're offering it, i would recommend taking it...
I'm wondering if you can just keep extending your contract and keeping the credits (have them reoccur)

I remember a rep telling me that everytime i renew my contract, my credits also renew for another 3 years

I dunno though, maybe someone else can clarify

all i know is that SAF credits are RARE and you just got a rare pickup


what do you think the chances are of getting the SAF taken off, i was speaking to them and they said they can only apply it for 1 yr

[canyon]

Here's what i have:

17.50 EPP Plan - 200 minutes, evenings and weekends starting at 6pm
35.00 Iphone Value Pack (unltd txt, mms, who called, caller id, visual vmail, 500 mb data)
-15.00 Plan Credit
6.95 SAF
.50 911
=44.95+tax.

As i've said before, YMMV with the $15 plan credit. sounds like these days, if you get $10, you should be happy. others have managed to add on Rogers to Rogers or Network or more minutes or LD, but i didnt need those so i didn't bother. remember the advice of others, that you can always get more later.

how did you manage to negotiate a $15 credit?

I currently have ..
250 Day Time
Unlimited incoming
Unlimited network
Unlimited weekend
Unlimited evening at 6
CID

$27.50 after SAF, 911, and taxes

I want the iPhone value pack but it doesnt seem like they're giving out any credits for that....any tips?

[deadlysins7]

thats a reg price plan anyone can get that


A couple guys at work were talking about this today. Apparently the stores don't even have the flyer's yet and it is not online but this is a new Rogers Family Plan that you can get. This is all third party, I have not called to confirm.

Family Data Plan.

$80 for two lines. $40 each additional line.

Each line comes with
200 Shared (pooled) daytime minutes
500 MB Data each (not shared)
Unlimited Evening and Weekend (9pm start)
Calling to all plan members is free all day
Call display
Voice Messaging
125 Text Messages

Then you add one of these options for free (price in brackets is what Rogers charges to add to other plans).
1. Evening starting at 5 pm ($9 separate)
2. Unlimited Rogers Network Calling ($9 separate)
3. Unlimited Incoming ($15 separate)
or
4. My 5 Canada Wide ($15 separate)

Then $6.95 for system access fee and $0.50 911 fee.

For first 3 months you get unlimited Data and unlimited local calling.

Apparently Rogers is going to early evenings @ 5pm to accommodate a Fido switch over that is rumored in the near future.

Not overly fantastic but thought I would share if it interested anyone.

[spyd4r]

On the Rogers $25 data plan for BlackBerry, does it include Facebook access?

[Lulz]

On the Rogers $25 data plan for BlackBerry, does it include Facebook access?

It includes whatever you want.
You can stream videos, watch YouTube, post on forums, stalk facebook, troll RFD, and do whatever you want under 500MB =)

[spyd4r]

It includes whatever you want.
You can stream videos, watch YouTube, post on forums, stalk facebook, troll RFD, and do whatever you want under 500MB =)

thats the $35 plan..



also, just called because i don't have rogers equipment on the account, i cant even get the plan added... umm.... wtf?

oh and apparantly the $25/35 plans are 3 year contract only...


Canadian Plans suck..


i did find out they are bringing out new plans for Canada around March 3rd from the REP though..

[nevy12]

Is 500mb enough for daily use..?

[Lulz]

thats the $35 plan..





I don't understand what you mean.

$25 = 500MB
$35 = 500MB + Unlimited SMS/MMS + CallerID+ Enhanced Voicemail + WhoCalled

The $25 and $35 are 100% identical in regards to data they offer.

[spyd4r]

I don't understand what you mean.

$25 = 500MB
$35 = 500MB + Unlimited SMS/MMS + CallerID+ Enhanced Voicemail + WhoCalled

The $25 and $35 are 100% identical in regards to data they offer.

what I read was
$25 for Unlimited SMS/MMS + CallerID+ Enhanced Voicemail + WhoCalled + Email + Instant Messaging

$35 for Unlimited SMS/MMS + CallerID+ Enhanced Voicemail + WhoCalled + Email + Instant Messaging + 500 MB

[Lulz]

Is 500mb enough for daily use..?

Yes it's more than enough. If you don't want to YouTube all day long, it's perfect for heavy browsing of picture-rich websites and ocassional YouTube.


what I read was
$25 for Unlimited SMS/MMS + CallerID+ Enhanced Voicemail + WhoCalled + Email + Instant Messaging

$35 for Unlimited SMS/MMS + CallerID+ Enhanced Voicemail + WhoCalled + Email + Instant Messaging + 500 MB

Oh...that's Unlimited Messaging plan. You said data plan, and the only data plan for $25 is 500MB one.

No sorry. No facebook, no anything.
If it doesn't have data, any website you access will be at $0.05/kb which can add up to huge amounts.

[xviruz]

Hey guys, thanks for all the tips & deals everyone had/has. I called them 3 times, and got myself: unlimited texting, CID, 250 mins daytime, unlimited evening 6pm/weekend, unlimited rogers 2 rogers for $25/month.

Not bad considering I was paying the same thing for 100 mins daytime, 1000 mins evenings (9pm!!)/weekend, and unlimited network calling. I'm satisified -- on a tight budget and don't need voicemail, data or anything like that. Advice to anyone who wants to get something similar: check out the $17.50 "edvantage" plan by Bell, posted a few pages back, and also Koodo's $25 plan (just magically tack on a few "bonuses" like CID, and another 100 mins ;)).

[missteries]

Long time thread reader, first time poster - but think I need some help! I've read pages and pages of deals here but was hoping I could get some advice on my specific situation (contracts, desire for exact billing, corporate plan, etc)

Here's the situe:
I have two phones on a corporate plan from years ago. I called Rogers (and got redirected to their business sales dept.) to inquire about a HUP and adding a 3rd phone...which resulted in not only finding out that the 3rd phone wouldn't be possible, but that I "shouldn't" have a 2nd phone on the plan (that's news to me...) and that the rep plans to "draw attention to it." I might be needing some bargaining guidance in the new future if they cut the plan off that phone, so I'm planning ahead!

Here are the main details of my current plan, which I get for $18:
200 weekday minutes/free evenings & weekends
Enhanced voicemail
Call display
*Exact billing!!!*
- reduced rates on LD and overage
+$5 Early Evenings
(+$10 for 2500 text msgs on the 1st phone)


Phone 1 has 1.5 yrs left on a contract and phone 2 has been off contract for almost 2 years.

I am looking for:
- something similar plan and price-wise, especially if I end up losing the plan on my 2nd phone
- free incoming or MY5 to cut back on my overage - but my corporate plan doesn't allow for any of these add ons
- phone upgrades, possibly a blackberry
- a deal on texting would be nice too!

And am also considering a blackberry/data/email plan for phone 1 but looking for something worthwhile...everything I've seen advertised seems to mean losing my exact billing (which I am very fond of!). All the plans that I've been offered include the vm and call display...which I already have and so end up feeling ripped off!

Do you think Rogers/retentions will help me out? What's the best course of action in order to get retentions to make you some offers? What, if any, deals have people gotten that may replicate what I have/am looking for?

I know, lots of questions! Any help is appreciated:)

Oh! One last thing - Still need something good for the 3rd phone as well...will i have any luck getting a deal on a new plan given I'm a long time wireless/internet/etc customer with Rogers? The EPP sounds good as that phone just needs the basics, but vm and call display are still missing!
Thx!

[tagaravabha]

Long time thread reader, first time poster - but think I need some help! I've read pages and pages of deals here but was hoping I could get some advice on my specific situation (contracts, desire for exact billing, corporate plan, etc)

Here's the situe:
I have two phones on a corporate plan from years ago. I called Rogers (and got redirected to their business sales dept.) to inquire about a HUP and adding a 3rd phone...which resulted in not only finding out that the 3rd phone wouldn't be possible, but that I "shouldn't" have a 2nd phone on the plan (that's news to me...) and that the rep plans to "draw attention to it." I might be needing some bargaining guidance in the new future if they cut the plan off that phone, so I'm planning ahead!

Here are the main details of my current plan, which I get for $18:
200 weekday minutes/free evenings & weekends
Enhanced voicemail
Call display
*Exact billing!!!*
- reduced rates on LD and overage
+$5 Early Evenings
(+$10 for 2500 text msgs on the 1st phone)


Phone 1 has 1.5 yrs left on a contract and phone 2 has been off contract for almost 2 years.

I am looking for:
- something similar plan and price-wise, especially if I end up losing the plan on my 2nd phone
- free incoming or MY5 to cut back on my overage - but my corporate plan doesn't allow for any of these add ons
- phone upgrades, possibly a blackberry
- a deal on texting would be nice too!

And am also considering a blackberry/data/email plan for phone 1 but looking for something worthwhile...everything I've seen advertised seems to mean losing my exact billing (which I am very fond of!). All the plans that I've been offered include the vm and call display...which I already have and so end up feeling ripped off!

Do you think Rogers/retentions will help me out? What's the best course of action in order to get retentions to make you some offers? What, if any, deals have people gotten that may replicate what I have/am looking for?

I know, lots of questions! Any help is appreciated:)

Oh! One last thing - Still need something good for the 3rd phone as well...will i have any luck getting a deal on a new plan given I'm a long time wireless/internet/etc customer with Rogers? The EPP sounds good as that phone just needs the basics, but vm and call display are still missing!
Thx!

I was in the same situation as you (probably the same corporate plan, but I had two such plans and have been with Rogers since 2003) and negotiated a regular (noncorporate) plan for another three years through customer relations first, and then by calling retentions - see my post #20220. Also, for the third phone, I remember a Rogers CSR telling me that there is currently a promo wherein if you buy a phone you get a second free phone (some restrictions, but some blackberry models included) with another 3-year contract...

[jokerstone]

found this with bell:

https://www.baka.ca/edvantage.pdf

seems ok..to summarize
200 anytime mins
eve & weekends (from 6pm)
VM, CI, CW, CF
detailed billing
PER SECOND billing (!)
the SAF is only $4.50/month

plan is $17.25 per month
works out to about $25 per month all in.

tried to PM with Rogers...this is what i was offered

200 anytime mins
unlim. WN & WE from 6pm
VM, CI, CW, CF
2500 texts
PER MINUTE billing :(
SAF is 6.95/month
they also are going to throw in $10/month off home phone and 20% off my high-speed for 12 months each (worth about $232)

total with SAF and 15% bundle discount is $22.32 +tax (about $25 all in)

trying to squeeze the per second billing out of them, but they keep telling me Rogers doesnt offer that anymore.

anyone get per second billing recently (not grandfathered) with Rogers?

dang i want that

[chardo14]

ok just agreed to this.... finally....

250 anytime mins
eve/weekends from 6pm to 8am
2500 texts
VM, CI, CF, CW
billing by the second
detailed billing
+$15 monthly credit for length of my contract
+ Nokia e71 for $75+activation WITHOUT data plan

all for about $25 (incl. tax and SAF)... 3yr commitment

they were really paying hardball with the Nokia (insisted I had to have the data plan in order to get he advertised $99 for the E71).... i was just harder :)...but nice...

the clincher is that I got the same plan for my wife,..... and i called and cancelled the text msging (worh $10/mth)... they told me the plan totals about $15 all in... i'll believe it when the bill shows up...

took me about 6 calls to retentions....but i think its worth it.:D

[devillblood]

hey guys

My original plan with rogers retention was

200 Daytime Minutes + 50 Bonus Daytime Minutes
Unlimited Evennings starting at 6 and Unlimited Weekends
Caller ID free for 3 years
Voicemail free for 1 year
100 Canadian Long Distance Minutes
all that was for about 25 + SAF + 911

Then i found the necessity of having txt msg to my plan since they offered me 3 months of unlimited calling and txting

then i added the $11 Value Pack to my Plan
200 Daytime Minutes + 50 Bonus Daytime Minutes
Unlimited Evennings starting at 6 and Unlimited Weekends
$11 Value Pack - which has Call Display , Voicemail, 125 Sent Text Messages, Unlimited Received Text Messages, WhoCalled, Mobile Backup
Caller ID free for 3 years
Voicemail free for 1 year
100 Canadian Long Distance Minutes
since my plan already had free caller id for 3 years, they gave me a credit of $5
so then the price was 25 +11 -5 + SAF + 911

this was about 3 months after the start date of my plan then about 6months into my contract i got an offer from bell they were offering me a BB with unlimited txting mobile browsing etc. i can't remember the exact details but the plan was a lot better then mine cuz it had North American minutes with unlimited evening and weekends through out north america so i called up rogers again

this time i was offered a BB Pearl 8110 with $35 Administrative fee
and was offered the $15 Smart Phone plan which has Call Display with Name Display, Enhanced Voicemail, 2,500 Sent Text Messages, Unlimited Received Text Messages, 1,000 Sent Picture & Video Messages, Unlimited Received Picture/Video Messages,WhoCalled, Mobile Backup

with that i was offered a $10 credit from the 15$ pack which replaced my $11 pack
so then my current bill is 25 +15 -5 -10 + SAF+ 911 which is the same as saying its a $25 pack + SAF + 911

and my current plan has the following to some everything up

-200 Daytime Minutes + 50 Bonus Daytime Minutes
-Unlimited Evennings starting at 6 and Unlimited Weekends
-$15 Smart Phone plan which has Call Display with Name Display, Enhanced Voicemail, 2,500 Sent Text Messages, Unlimited Received Text Messages, 1,000 Sent Picture & Video Messages, Unlimited Received Picture/Video Messages,WhoCalled, Mobile Backup
-100 Canadian Long Distance Minutes

let me know, of how my plan currently stands at, i do want a blackberry but without the data plan i dunt think its worth having it n i can't really take any of the data plans as i am tight on my budget, i also want free network calling so m not sure how i should go about asking them to put it on my plan for free

thanks guys

[devillblood]

ok just agreed to this.... finally....

250 anytime mins
eve/weekends from 6pm to 8am
2500 texts
VM, CI, CF, CW
billing by the second
detailed billing
+$15 monthly credit for length of my contract
+ Nokia e71 for $75+activation WITHOUT data plan

all for about $25 (incl. tax and SAF)... 3yr commitment

they were really paying hardball with the Nokia (insisted I had to have the data plan in order to get he advertised $99 for the E71).... i was just harder :)...but nice...

the clincher is that I got the same plan for my wife,..... and i called and cancelled the text msging (worh $10/mth)... they told me the plan totals about $15 all in... i'll believe it when the bill shows up...

took me about 6 calls to retentions....but i think its worth it.:D

hmmm this is interesting, but i didn't know that rogers offers billing by the second

[SimySima]

ok just agreed to this.... finally....

250 anytime mins
eve/weekends from 6pm to 8am
2500 texts
VM, CI, CF, CW
billing by the second
detailed billing
+$15 monthly credit for length of my contract
+ Nokia e71 for $75+activation WITHOUT data plan

all for about $25 (incl. tax and SAF)... 3yr commitment

took me about 6 calls to retentions....but i think its worth it.:D

About the billing by the second...i thought the rep said that they didn't do it anymore?? How did you manage to haggle that out of them?

And each time you phoned retentions, did you tell them you wanted to cancel your plan and move to Bell for the Edvantage plan or did you ask them to match that plan from Bell?

I already tried to get them to match it, but they couldn't do anything.

[chardo14]

About the billing by the second...i thought the rep said that they didn't do it anymore?? How did you manage to haggle that out of them?

And each time you phoned retentions, did you tell them you wanted to cancel your plan and move to Bell for the Edvantage plan or did you ask them to match that plan from Bell?

I already tried to get them to match it, but they couldn't do anything.

for the per second billing, i told them that i had a plan not too long ago with rogers that was billed by the second. i told them that i wanted what Edvantage had or ill walk.. every time i called retentions the plan got better and better.... just had to keep my cool and insisted that id rather stay with rogers but would be willing to leave if the plan wasnt right....stayed on the line for close to 30 mins to get the per second billing (called "exact pricing"), the next call to retentions was for the phone.... 20 minutes later i had my nokia e71 for $75 plus activation without a data plan (reg. is $199 +activ without data plan).....pretty much the only strategy was to keep calling until you got someone that either had the balls or the authority to give you what you wanted...and i used a lot of "thank you", "i appreciate what you're doing", "greta job".... u know..sucking up.... :)

[SimySima]

he next call to retentions was for the phone.... 20 minutes later i had my nokia e71 for $75 plus activation without a data plan (reg. is $199 +activ without data plan)

Wow, i'm suprised. On my first call, i was asking for the iPhone and she quoted me $349 for an 8GB, said it was riduculous. Wouldn't go any lower...then i decided to see what other phones she had available. She quoted me the e71 for $99 straight away without data.

[babinni]

Congrats to all here with the knowledge, patience and the tenacity to negotiate so well. Thanks for the education, trying to sort thru the thread. Excuse the noobiness of my questions but here goes.

We are looking for the best basic Rogers deal, and need a new basic phone. Our 3 yr contract ends early April, so we have about a month.

From this thread I figure we call Retentions, and tell them nicely we wd like to stay w Rogers but are considering going to Bell (get Bell plan info Evantage etc). Let them know what I would like. (I guess). If they don't give us something good. then we I guess say we think about it and call back retentions again a few times until it gets better -is that right?

Can anyone tell me what we should expect with a basic package or direct me to the best posting for a low end deal.

We need 250 min+ daytime, free eve and weekend, Caller ID + voicemail, , with some basic phone (current one dropped and screen broke)....and thats about it. No fancy phone; don't need data, not even texting or camera.
Per minute billing would be great (that means no rounding to the next interval, right?).
Something around $25 wd be great+ phone cost
thx
( PS. We also have Rogers internet if that matters, but no cable, and Bell home phone.)

[felixmo]

is the new pricing actually going to come out on march 3?

[SimySima]

Per minute billing would be great (that means no rounding to the next interval, right?).


Thats per second billing after the first minute.

If you talk for 1 minute 32 seconds, you get charged for 1:32 not 2:00.

[zweinstein]

Congrats to all here with the knowledge, patience and the tenacity to negotiate so well. Thanks for the education, trying to sort thru the thread. Excuse the noobiness of my questions but here goes.

We are looking for the best basic Rogers deal, and need a new basic phone. Our 3 yr contract ends early April, so we have about a month.

From this thread I figure we call Retentions, and tell them nicely we wd like to stay w Rogers but are considering going to Bell (get Bell plan info Evantage etc). Let them know what I would like. (I guess). If they don't give us something good. then we I guess say we think about it and call back retentions again a few times until it gets better -is that right?

Can anyone tell me what we should expect with a basic package or direct me to the best posting for a low end deal.

We need 250 min+ daytime, free eve and weekend, Caller ID + voicemail, , with some basic phone (current one dropped and screen broke)....and thats about it. No fancy phone; don't need data, not even texting or camera.
Per minute billing would be great (that means no rounding to the next interval, right?).
Something around $25 wd be great+ phone cost
thx
( PS. We also have Rogers internet if that matters, but no cable, and Bell home phone.)

looks like a good plan. $20 or $25 sounds reasonable for the features you want. You should even be able to get a free phone.

Per minute billing rounds to the next minute. Per second billing does not do any rounding. It is extremely difficult to get per second billing except for on corporate plans. It is called "exact billing" if you want to request it.

[birdman28]

quick question. If i were to take over someones contract and there was 18 months remaining on the contract. Will i still qualify for a retention plan?

[mattt33]

quick question. If i were to take over someones contract and there was 18 months remaining on the contract. Will i still qualify for a retention plan?

If i'm not mistaken, i believe someone mentioned earlier that you would be able to speak to retentions to negotiate a plan since you're not considered a "new activation."

Your revenue would start from zero though i'd imagine.

[lovepizza]

alright so i got my rogers bill...
and i was told the amount of Monthly Credits you get can be no more than your talk time plan..

ie. $20 (200 wkdays, unlimted after 6pm, etc) = $20 Monthly Credit

is this true?

bc i'm suppose to get a $40 credit..which i got last month..but this month it's back to $30 (old contract)...and the rep told me the system auto adjusts it

if so, is there a way around it?

[bubble.tea]

...
is this true?

no it is not.
bc i'm suppose to get a $40 credit..which i got last month..but this month it's back to $30 (old contract...?
There's something you're not telling us. Credits don't just disappear, unless you've been calling into Rogers (esp retentions) unnecessarily-begging for some runt to audit a credit LOLz.

[Lulz]

If i'm not mistaken, i believe someone mentioned earlier that you would be able to speak to retentions to negotiate a plan since you're not considered a "new activation."

Your revenue would start from zero though i'd imagine.

TOR, you get to keep the old owner's plan.

[lovepizza]

no it is not.

There's something you're not telling us. Credits don't just disappear, unless you've been calling into Rogers (esp retentions) unnecessarily-begging for some runt to audit a credit LOLz.

hmmm no that's plainly it. i just renewed a contract with data. my friend also got the same deal and that's what the reps told her also...the credits jus gets undone each month...

and yes i did this with retention line..

[SimySima]

ok just agreed to this.... finally....

250 anytime mins
eve/weekends from 6pm to 8am
2500 texts
VM, CI, CF, CW
billing by the second
detailed billing
+$15 monthly credit for length of my contract

all for about $25 (incl. tax and SAF)... 3yr commitment


Chardo, how did you manage to get the text included in the plan?? Did you ask for it, or did the rep just give it to you without you asking.

Also, what is the base plan price, and what do the $15 credits cover?

[turnstylez18]

I just called retentions direct (1-888-936-7283) looking to renew my contact...wasn't expecting to cancel before I called..

here's my current plan:

$25 200min/unlimited evenings and weekends
$11 Value Pack (caller id/vm/125 text etc)
$10 Unlimited Incoming
- $15 credit for value pack
- $10 credit for unlimited incoming

Total= $21 plus tax, saf etc. ($32.15)

I asked what can they do so i can renew. They said nothing because I am maxed out in credits. Is this true?

Also, I was worried that my value pack would change since there is a new one coming tomorrow. The rep said my value pack won't be changed because it is "grandfathered." But I remember my value pack changing a couple of times so I'm not sure if he is right.

He said the only thing he can do is just renew my contract for the exact same plan but it is only available on a 3-year. He gave me a reference number so the next time I call I can just renew it for the same plan.

What should I do? I'm actually considering moving to another carrier if something is better.

BTW, my credits run out Apr 28, 09. The reason why I called earlier because I was worried about the new value pack plan would somehow interfere with my current one.

[shopper-X]

I just called retentions direct (1-888-936-7283) looking to renew my contact...wasn't expecting to cancel before I called..

here's my current plan:

$25 200min/unlimited evenings and weekends
$11 Value Pack (caller id/vm/125 text etc)
$10 Unlimited Incoming
- $15 credit for value pack
- $10 credit for unlimited incoming

Total= $21 plus tax, saf etc. ($32.15)

I asked what can they do so i can renew. They said nothing because I am maxed out in credits. Is this true?

Also, I was worried that my value pack would change since there is a new one coming tomorrow. The rep said my value pack won't be changed because it is "grandfathered." But I remember my value pack changing a couple of times so I'm not sure if he is right.

He said the only thing he can do is just renew my contract for the exact same plan but it is only available on a 3-year. He gave me a reference number so the next time I call I can just renew it for the same plan.

What should I do? I'm actually considering moving to another carrier if something is better.

BTW, my credits run out Apr 28, 09. The reason why I called earlier because I was worried about the new value pack plan would somehow interfere with my current one.

The general rule is that Credits can not exceed your Monthly Service Fee (MSF) or Plan that are actually under contract. Add-ons are not part of the MSF and can be cancelled at anytime and typically cannot be credited (Voicemail and a few other are the exception as they have specific credits attached).
In your case, your MSF is $25 and your credits add up to $25, so you have technically maxed out the credits.

[Kaitlyn]

The general rule is that Credits can not exceed your Monthly Service Fee (MSF) or Plan that are actually under contract. Add-ons are not part of the MSF and can be cancelled at anytime and typically cannot be credited (Voicemail and a few other are the exception as they have specific credits attached).
In your case, your MSF is $25 and your credits add up to $25, so you have technically maxed out the credits.

I don't know why everyone keeps saying that... does anyone work for rogers and can actually VERIFY it? It seems like some people started saying it, now everyone is..

I have more monthly plan credits than my base plan cost and there were not "problems" adding them. On top of that, I also have additional feature-specific credits.

[P4rtyboy]

In your case, your MSF is $25 and your credits add up to $25, so you have technically maxed out the credits.

Isnt it $15 of MSF credit, (5 for evening / weekend @ 6, 10 for value pack), not 25, cause the unlimited incoming is a separate credit

[dmak]

From what I understand, non specific credits can not be applied in excess of your base plan. Feature specific credits can be as many as they are willing to give you

[instapump]

Also, I was worried that my value pack would change since there is a new one coming tomorrow. The rep said my value pack won't be changed because it is "grandfathered." But I remember my value pack changing a couple of times so I'm not sure if he is right.


what does grandfathered mean?

no longer available once the contract is up?

[Kaitlyn]

From what I understand, non specific credits can not be applied in excess of your base plan. Feature specific credits can be as many as they are willing to give you

see my previous post

[dmak]

What I know is what I have been told. I have a 10 base plan, and I was told I can't exceed it with credits, but I can get features creditted like network calling and early evening etc. I don't work for them, but was told this by a csr (ret dept) so take it for what its worth. Grand fathered means it isn't offered but bcause you already have it, or at least your contract does it won't be taken away.

[turnstylez18]

so there's still hope in getting a better plan...i'll call again when my credits run out (apr 28/09)

shouldn't the $10 unlimited incoming credit be separate? on my bill the $15 and $10 credit are listed next to each other...so it didnt say that the $10 credit is specific to the unlimited incoming...maybe i am maxed out..but couldn't they add another credit for the unlimited incoming option or other added options/features..

example this is someone else's bill

http://i40.tinypic.com/vimyxz.png

my credits only show as "monthly plan credit"
i don't have a $10 credit that says "incoming calling credit"
Can't i do anything about this?

i got a reference number from the rep to get the exact same plan i currently have but renew it for another 3 years...

why did he give this to me?

and i'm assuming my value pack will still be the same and won't be changed to the new $12...

[turnstylez18]

i just called again and they said that i am over my monthly plan credit..they said its only $20..and I am over by $5...

they said some stuff about they can't apply credit towards the unlimited incoming option cuz I'm over even though it is separate...

i guess i'll wait...or consider going to bell or telus and see what they offer me...

[shopper-X]

I just called retentions direct (1-888-936-7283) looking to renew my contact...wasn't expecting to cancel before I called..

here's my current plan:

$25 200min/unlimited evenings and weekends
$11 Value Pack (caller id/vm/125 text etc)
$10 Unlimited Incoming
- $15 credit for value pack
- $10 credit for unlimited incoming

Total= $21 plus tax, saf etc. ($32.15)

I asked what can they do so i can renew. They said nothing because I am maxed out in credits. Is this true?

....

Isnt it $15 of MSF credit, (5 for evening / weekend @ 6, 10 for value pack), not 25, cause the unlimited incoming is a separate credit

They wrote $25 for the plan and -$10 & -$15 for the credits, which add up to -$25 worth of credits on a $25 plan. You can look at it as they are getting the plan for free and paying for the add-ons. Not a bad deal.

[bubble.tea]

...example this is someone else's bill

http://i40.tinypic.com/vimyxz.png

my credits only show as "monthly plan credit"
i don't have a $10 credit that says "incoming calling credit"
Can't i do anything about this?...

Can you do something about it? yes of course you can. call in and ask for it (not in those direct words of course). Not quite sure what sort of epiphany you were expecting :D. Isn't that what everybody in this thread does? Randomly call in and try various 'stories' or schemes to get 'yet another' credit :twisted:.

Good luck.

I'd like to know what kind of billing history this person had such that they ended up with $30 in credits on a $40 pp. LMAO. Classic ABUSE of credits.

[turnstylez18]

Can you do something about it? yes of course you can. call in and ask for it (not in those direct words of course). Not quite sure what sort of epiphany you were expecting :D. Isn't that what everybody in this thread does? Randomly call in and try various 'stories' or schemes to get 'yet another' credit :twisted:.

Good luck.

I'd like to know what kind of billing history this person had such that they ended up with $30 in credits on a $40 pp. LMAO. Classic ABUSE of credits.

so i should be able to get more in credits? so far the two reps i spoke with said i am over or at the limit...ill try again in the next couple of days...i might even call bell or telus and see what they would offer me..

[felixmo]

What's the earliest HUP anyone has got through Retentions?

[Tainger]

hi im currently a customer of rogers and been on rogers for about 5 months. ive been paying 35 total for about 300 minutes nights and weekends @ 6 VM CID

(wow im getting ripped off)

now im gunna call retentions (or should i call 611 and say im going to cancel?) and get my planned changed does anyone know what kinds of plans i can get if i add a phone or 2?

thanks!

[whabs]

I have 3 bills on the same name/account.

For the tier calculation, do I count all 3 together, or each is separate?

[Tainger]

oh sorry forgot to add that i wanted shared plans with 2 or 3 phones :P oh and do you know the number for retentions?

[felixmo]

oh sorry forgot to add that i wanted shared plans with 2 or 3 phones :P oh and do you know the number for retentions?

the number is 1-888-764-3771

they close at 9 pm, after that you get transferred to a regular csr

[Lulz]

I have 3 bills on the same name/account.

For the tier calculation, do I count all 3 together, or each is separate?

3 bills?
Do you mean 3 lines?
All 3 count togethers...meaning all 3 contribute to same revenue.
Excluding taxes. And one 1 line does HUP, the revenue resets for other 2

[brownman87]

i guess after aug 30, i havent been on this thread...
-work and other things..

to recap my plan
250 anytime
free from6
free inc.
rogers 2 rogers
11 value pack
21+SAF+911+taxes

-i work in this industry myself,

[number8888]

Okay so I called in to retentions for the 6th time in two weeks. This time got a rep who was much more friendly and easier to talk to. Too bad she couldn't make my bill lower.

I tried to get back the 17.50 EPP + 35 iPhone Data plan - 10 credit I arranged earlier and the person said it wasn't written in the note and she couldn't match it. She wasn't even sure that the EPP could be applied because it was supposedly expired but later said it has been extended in the system to "indefinite".

Then we talked about HUP and quoted me 349 for iPhone because my voice plan is below 35 and the "revenue" from my account is has not reached the minimum (I am at 898 and the minimum is 1500 she said). Here's the part I don't understand though. She said Apple set the price themselves in regards to my revenue, and she couldn't override it. Does this mean that Apple is not selling me the iPhone because I haven't given enough money to Rogers? :confused:

Anyway I decided to get just the retentions plan for 25 (200min/free evening after 6/100LD/CID) and she throws in unlimited R2R. No HUP for now.

Quick question: If I do HUP now would be revenue reset?

[reqle55]

woohoo...


old plan...

250min
free after 6 & weekends
r2r
communicate package ($20)
1000LD
$25+saf+tx


new plan...
250
free after 6 & weekends
r2r
100LD
500mb/txt/vis vm
$35+saf+tx

[little_asian_angel]

Does this mean that Apple is not selling me the iPhone because I haven't given enough money to Rogers? :confused:



that means rogers can't sell the iphone to you for less than what she had quoted you.

What I know is what I have been told. I have a 10 base plan, and I was told I can't exceed it with credits, but I can get features creditted like network calling and early evening etc. I don't work for them, but was told this by a csr (ret dept) so take it for what its worth. Grand fathered means it isn't offered but bcause you already have it, or at least your contract does it won't be taken away.

I don't remember if it was here or HOFO I have read people got pissed off because their account got audited for having too many credits and they got their credits taken away because it exceeded the base plan

[number8888]

that means rogers can't sell the iphone to you for less than what she had quoted you.

I would understand if Rogers not wanting to sell me the phone for cheaper. But the rep basically put the blame on Apple and said that they do the pricing which is why she couldn't make it cheaper for me. She could lower the price for the BB Bold to 199 or give me a Pearl free because she claims that Rogers control the prices on those.

So I am just wondering if anyone heard about this "Apple don't let me sell you the iPhone for cheaper" excuse that's all because this is the first time I've heard of it.

[Shiznacka]

woohoo...


old plan...

250min
free after 6 & weekends
r2r
communicate package ($20)
1000LD
$25+saf+tx


new plan...
250
free after 6 & weekends
r2r
100LD
500mb/txt/vis vm
$35+saf+tx

I think you have them reversed. Or else you are getting jacked...

[Korea69]

Got mine through COSTCO

Rogers:

Blackberry BOLD, $249.99, you get $100 costco cash card, so its essientally $149.99, my plan is hefty however, 3 year activation

$45 Smartphone & Blackberry Data Plan
200 weekday minutes
unlimited evening and weekend from 6pm, (its listed 9pm, but the guy gave for 6pm)
500MB data

Pick 1 of 4 bonuses
I chose unlimited incoming because its the most expensive to add ($15)

Plus $15 Value Pack, you cant add the smartphone value pack that has unlimited browsing or whatever
so it includes the usual, CD, VM, 3way, who called, etc

i added unlimited network calling for $10

Monthly bill with taxes and fees comes to ~$86 a month
$45 + $15 + +10 +SAF/911 + tax = ~$86

[jon021]

hi, i'm completely new to this and new to this forum. I currently have a rogers plan that looks like this:

25$ a month plus SAF, taxes and other fees works out to about 36-37$ a month
100 anytime minutes
1000 weekend and evening minutes
unlimited incoming

my contract expired a while ago and i wanted to get a better deal. I'm looking to get text messaging and possibly caller display included into my current plan. I'm also interested in picking up the new black berry curve 8900. Are there any tips on how i should go about negotiating this with retentions? One more question, what are "monthly plan credits" and how do i get my hands on those savings? Thanks for your help.

[tomtomtom]

Renewed 3 year for a Samsung A736 9.99 + 35 admin (will call to credit later)

$25 + SAF + 911 = 36.67 after tax

100 WD
Unlimited Evening and Weekend (after 9)
Network calling
Unlimited incoming
Caller ID

[shmeli]

Finally they are giving away nokia E71 for 99$ and no data plan necessary!
Just ordered one today $99+$35fee.

I have CID credit of 8 dollars with my plan. So I asked her if I could get a $12 value pack for just $4 then as I already have $8 credit to me for CID. She said NO, as CID credit was a part of my plan somehow.

[number8888]

woohoo...


old plan...

250min
free after 6 & weekends
r2r
communicate package ($20)
1000LD
$25+saf+tx


new plan...
250
free after 6 & weekends
r2r
100LD
500mb/txt/vis vm
$35+saf+tx

I think you have them reversed. Or else you are getting jacked...

The way I see it he got the $35 smartphone data plan for $15 (1000LD is probabaly worth 5 bucks). Looks pretty good to me.

[Bakedbread]

so after calling 3 times, i found out that I can't switch my current retention base plan to the EPP without messing up all my credits..

I didnt know who to believe at first, but if all 3 reps said the same thing, i guess there's some truth.

Although i DO know retentions can do anything they want (ie: give me the EPP and play around with the credits to match what i previously had), but I guess they dont want to.

I'm always interested in how people with very good plans keep calling in to get more? What exactly do you ask for?

To me, retentions is all about the leverage you have...which is how i got my retention plan in the first place.

My whole family was paying at least $60-70 a month for EACH cell phone plan (4 in total) and as a customer of Rogers services (internet, TV, homephone, cell) for 20+ years, I called into retentions.

This was the only leverage i had, and it gave me the plan i have now:

250 daytime
unlimited evenings weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
caller id, voicemail, 125 texts
1000 canadian long distance

for $31 after tax/system access/911

With all the reoccuring credits on each phone plan, its almost impossible to ask for more. Everytime I call in now, i'm so afraid they'll audit the account.
All i wanted was to change my base plan to EPP to save $7.50/month on each account :(

And i wanted to change my dad's base plan to EPP (save $7.50), take away communication package (save $11), take away long distance (save $5) and then add the $35 BES package to make a ~$45ish blackberry plan

but of course, no can do on the EPP..
so a no go for any changes

:(
i wish i knew someone who worked in retentions to help change it for me
haha

[reqle55]

The way I see it he got the $35 smartphone data plan for $15 (1000LD is probabaly worth 5 bucks). Looks pretty good to me.

so basically I was paying $25 for my old plan, for an extra $10 I'm getting the data package. I'm sacrificing the 900 worth of LD (from 1000 to 100), and losing the communicate package but it was no use to me on an iphone.

If you read in other threads, everyone is already having a hard time getting the data package for $20, it got it for $10!

[ahsalloum]

Okay guys, I will need a couple of opinions. Will only take a second from you gurus. I need to negotiate a new plan; here's what I have in mind:

- 250 daytime minutes
- Early evenings*
- Unlimited incoming or Unlimited Network Calling
- $35 BlackBerry data package

How much would be a fair price for this plan? I've been with Rogers for a year and a half and my average bill is $50-60 on a crappy, crappy 100 minute plan that does NOT include data.

[j0nny]

I'm a new customer with data and pay 67$ all inclusive, my plan is as follows:

17.50 EPP (which is discontinued as of today afaik - you can still try and get it)
+35 smart phone value pack
(this has unlimited sms/mms, CID, Enhanced VM, 500mb data, and probably some other stuff)

You should definately be able to negotiate a better deal than what I have, but the one thing that might get in your way is that the EPP may or may not be discontinued.

-jonny

[shmeli]

By the way I found a promo on the NOKIA web site:
with the purchase of E71 or N95 get a free Talk-n-Go kit (car charger, case and bluetooth).
There's an icon on the right side of the screen here:
http://www.simplygetmoreoutoflife.com/

Don't know how to provide proof of purchase though, as it will be included in my rogers bill, that I receive online :|

[P4rtyboy]

They wrote $25 for the plan and -$10 & -$15 for the credits, which add up to -$25 worth of credits on a $25 plan. You can look at it as they are getting the plan for free and paying for the add-ons. Not a bad deal.

well... technically they could get more...

[XxXSnake23XxX]

i called retentions 6 months ago and i got a plan from them but now i am looking to downgrade my plan to something cheaper since i really dont use my phone for what the plan they gave me. Would i still say that i want to cancel or jsut tell them that i am looking to get something cheaper? in doing so will they also renew my plan?

[Tainger]

hi guys i need your opinion i was offered 65 dollars for 3 shared phones 300 minutes nights and weekends @ 6 CID VM but offered really crappy phones think this is a good deal?

[Norman9]

Hey there could really use some advice on this situation my girlfriend and her sister are on a family plan with their mom they have
MY5 Canada wide (inc 200minutes) 40$
150 bonus minutes 0$
txt msg plan 10$
Call name display 7$
FOR THE 2 GIRLS the one up there 57$+SAF+911+taxes each
for the mom she only has
MY 5 40 40$
150 Bonus minutes 0$
communicate value pack 11$
so 51$+SAF+911+taxes

SOOO they have been with rogers for 8 years although only had all 3 lines 5 years but still huge (equity? it hink its called) and they just got 1 new phone for free the LG VU so not that great but before than a sony erricson last april 2008 but not for quite some time before than... Anyone have any experience getting a another new phone out of something like this account and should i try and get like a data plan on the 2 girls accounts but with like 20$ credits? or should i try for credits on the phone plan since they've had it for so long? Thanks for any input i appreciate it.

[MugensilverSiR]

This is my Plan for $49.38 tax included if I don't go over any minutes or over use my data service.

250/Unlimited Eve/Wkds Plan
6PM Early Eve.
Rogers to Rogers Calling
Voicemail
BlackBerry Service 500MB
Text Messaging Unlimited
Call Display w/Name Display
100 LD calls in Canada

Please tell me what you guys think?

[chardo14]

By the way I found a promo on the NOKIA web site:
with the purchase of E71 or N95 get a free Talk-n-Go kit (car charger, case and bluetooth).
There's an icon on the right side of the screen here:
http://www.simplygetmoreoutoflife.com/

Don't know how to provide proof of purchase though, as it will be included in my rogers bill, that I receive online :|

shmeli... you just beat me to it... i just received my e71 (which i love by the way) and saw this offfer on the Nokia.ca website. Your proof of purchase is a little paper in the box that your phone comes with. its just a sheet which says "proof of purchase". when you receive it, go to the website and register (you will also need an IMEI number, which is on the same sheet). You photocopy the same sheet along with another form you get after registerring and mail it to the address provided.... 6-8 weeks for shipping... but who cares... its FREE :)

[missteries]

New text messaging plans...but the old ones still exist.

So why would anyone pay $6 for 125 texts when you can pay $5 for 250? Just curious re: if there's some logic that I'm missing? Or if Rogers is just playing games as per usual...(I'd guess the latter;))

Also, just called in and the rep said the $17.50 plan was gone yesterday but is 'back' today but she doesn't know for how long...that plan works for me but I still want voicemail and call display (which I don't pay for on my other phones within a cheap corporate plan) - can anyone tell me what the chances are of getting a credit to cover that? I have been with Rogers for years and have cable, internet and 2 wireless with them. Would I sign a plan with them, lock myself in THEN go see if they'll help me out...signing a plan feels to me like I lose all my negotiation power (assuming I have any to begin with...).

I have yet to have any luck in the past with retentions so advice on best approaches is much appreciated!!!!

[Trigger]

This is my Plan for $49.38 tax included if I don't go over any minutes or over use my data service.

250/Unlimited Eve/Wkds Plan
6PM Early Eve.
Rogers to Rogers Calling
Voicemail
BlackBerry Service 500MB
Text Messaging Unlimited
Call Display w/Name Display
100 LD calls in Canada

Please tell me what you guys think?

That's pretty good. I have a similar plan, but with 275 daytime and unlimited incoming. I just upgraded to the BB 500mb service, so I don't know whta my bill is. Should be about $52 (tax/SAF in). I need the unlimited incoming for work.

It's a shame we can't find out how much data we've used.

Trigg

[tagaravabha]

This is my Plan for $49.38 tax included if I don't go over any minutes or over use my data service.

250/Unlimited Eve/Wkds Plan
6PM Early Eve.
Rogers to Rogers Calling
Voicemail
BlackBerry Service 500MB
Text Messaging Unlimited
Call Display w/Name Display
100 LD calls in Canada

Please tell me what you guys think?

Ive got a very similar plan, except with 350 minutes, unlimited incoming, and early evenings at 5pm for $56 including tax, SAF etc. I think this is pretty good...

[mech9t5]

This is my Plan for $49.38 tax included if I don't go over any minutes or over use my data service.

250/Unlimited Eve/Wkds Plan
6PM Early Eve.
Rogers to Rogers Calling
Voicemail
BlackBerry Service 500MB
Text Messaging Unlimited
Call Display w/Name Display
100 LD calls in Canada

Please tell me what you guys think?

it's a good plan. but 500mb isn't enough for me... i still have the 6gb. mine is.
250 mins
6pm EW
R2R
VM/CLID/125txt (will be changing the 125 txt to 250 txt for $1 less)
100LD
BB 6GB

$35+SAF+911+tax

[shmeli]

shmeli... you just beat me to it... i just received my e71 (which i love by the way) and saw this offfer on the Nokia.ca website. Your proof of purchase is a little paper in the box that your phone comes with. its just a sheet which says "proof of purchase". when you receive it, go to the website and register (you will also need an IMEI number, which is on the same sheet). You photocopy the same sheet along with another form you get after registerring and mail it to the address provided.... 6-8 weeks for shipping... but who cares... its FREE :)


Thank's for the heads up!

[waxer1]

Right now I have 3 phones on a family plan, and after taxes my wireless bill comes out to about $190 each month. This is what I have(old plans):

main phone:
$45 family plan fee (300 minutes shared, 500 minutes for family plan calling circle, 6pm evenings)
$40 Blackberry Service package (I believe this is only 2 or 5MB.. really needs to be updated)
$7 voicemail
$7 call display

Second and Third Phone(Each pay for these)
$20 Family plan
-$3 discount for better choice bundles
$8 Enhanced voicemail
$0 Caller ID with credit

All phones also pay the system access fee. I have been subscribed with rogers since cell phones came out. (10 years+??)
I'll be updating the family plan to either the "$40 for two lines" or "$55 for two lines" plan (but will still have 3 phones on the plan).
I will be adding a data plan for 1 phone (could settle for 500MB but could easily be a heavy user for more than 500MB) and updating the main phone's blackberry service to either the $15/2MB or $25/500MB.
At minimum I'd like free voicemail/callerID on all phones. Do you think this is possible? Could I get a better deal?
Any info would be great.. I've had enough with Rogers not valuing our loyalty.. They only give a few dollars off for Better Choice Bundles which I think is ridiculous!

[bargainmer]

What does EPP stand for???
Thanks,

[little_asian_angel]

^ it stands for employee price plan

[xscorpio]

it's a good plan. but 500mb isn't enough for me... i still have the 6gb. mine is.
250 mins
6pm EW
R2R
VM/CLID/125txt (will be changing the 125 txt to 250 txt for $1 less)
100LD
BB 6GB

$35+SAF+911+tax

this is a sweet plan, how did you get it???

[hate_calling_rogers]

Hoping to get an idea of how to approach this:

Plan expired in September 2008 (regular Voice plan $70) and I've been paying minimum $110 for the last 10 months or so - always go over on text messages (don't ask me why I didn't change my text plan... lol i'm saying that it's cuz i wanted leverage for this call).

Looking to hop over to a BB, and keep my 700 mins/month, free nights (6pm)/wknds, and get as much data possible (min 2GB) + unlimited texts, etc.

Is this possible for $50?... oh yea, and wanted the Bold for $50 as well (heard that's what ppl have been getting them for recently?).

Am I dreaming? Or can I try for more?

[Guess_11]

Hey guys,

Been browsing for a while.
Hows this deal?

250 anytime
Evenings and Weekends 6pm-8am
100 txt
CID, VM
Unlimited Incoming
100 Long Distance Minutes

for 34.47 taxes and all fees included

199+35 activation fee for Blackberry Javelin no data plan.

[Xiaoster99]

Hey guys,

I've been reading up on some of the great deals that you have been getting with Rogers. I have been with them for over 4 years now and the current plan expires in a year and a half.

The plan I have is

My 10 - Unlim Text and Talk to 10 local - 25$
Caller ID - 7$
System Access - 7$
Unlim Evenings and weekends past 5pm - 9$
150 anytime minutes + 1000 Evening and weekend.
+ other fees.

At the end, my bill each month goes to over 60$ =(.

Can anyone help?

[bigjee]

This is my Plan for $49.38 tax included if I don't go over any minutes or over use my data service.

250/Unlimited Eve/Wkds Plan
6PM Early Eve.
Rogers to Rogers Calling
Voicemail
BlackBerry Service 500MB
Text Messaging Unlimited
Call Display w/Name Display
100 LD calls in Canada

Please tell me what you guys think?

I have
250 + 50 Unlimited eveinings\wknds
6pm Early eve.
Unlimited network calling (r2r)
Unlimited incoming
100 CDN long distance
Unlimited text, pic msg., 500mb, Call id w/ n.disp , Who called, E.voicemail, mobile backup

All for $30 plus SAF + 911 + taxes

[tagaravabha]

I have
250 + 50 Unlimited eveinings\wknds
6pm Early eve.
Unlimited network calling (r2r)
Unlimited incoming
100 CDN long distance
Unlimited text, pic msg., 500mb, Call id w/ n.disp , Who called, E.voicemail, mobile backup

All for $30 plus SAF + 911 + taxes

Sounds a bit too amazing! The text, data, and calling features would be $35 with a Smartphone value pack, and your base plan would probably ring in at no less than $20. I assume you're getting the R2R, unlimited incoming, and the 100mins LD for free...so you'd be getting $25 in credits for a ~$20 base plan? How did you swing that?

[Guess_11]

Hey guys,

Been browsing for a while.
Hows this deal?

250 anytime
Evenings and Weekends 6pm-8am
100 txt
CID, VM
Unlimited Incoming
100 Long Distance Minutes

for 34.47 taxes and all fees included

199+35 activation fee for Blackberry Javelin no data plan.

I called in to confirm my new plan and now they said Unlimited Incoming was never included? wtf? Can someone help me with the credits on my plan without the UI? They also said I would have to switch to the $10 value pack and then get the UI for free but then my bill would be around 42$. I am trying to stay under 40$. Any tips?

[monstar]

Sounds a bit too amazing! The text, data, and calling features would be $35 with a Smartphone value pack, and your base plan would probably ring in at no less than $20. I assume you're getting the R2R, unlimited incoming, and the 100mins LD for free...so you'd be getting $25 in credits for a ~$20 base plan? How did you swing that?

He lives in Manitoba, thats how

[bigjee]

He lives in Manitoba, thats how

Trust me not every Manitoban has this plan. At least not at this price.

Sounds a bit too amazing! The text, data, and calling features would be $35 with a Smartphone value pack, and your base plan would probably ring in at no less than $20. I assume you're getting the R2R, unlimited incoming, and the 100mins LD for free...so you'd be getting $25 in credits for a ~$20 base plan? How did you swing that?

Its the $10 plan with some credits and basically $30 for the data plan only.

[clipz2099]

got one last question before i call retentions.

what does it mean to have "unlimited incoming" exactly?

i don't get charged for incoming calls so what would unlimited incoming do for an extra $10?

[Haris]

got one last question before i call retentions.

what does it mean to have "unlimited incoming" exactly?

i don't get charged for incoming calls so what would unlimited incoming do for an extra $10?

nothing... sounds like you already have it

[Trigger]

Hey guys,

I recently changed my plan to add data. However, when I tried to do a HUP to a Bold or 8900 Curve, the best they offered me was $224.99. This is odd, as last December I was offered a Bold for $49.99 with activation waived.

I have been a Rogers member for a good 6-7 years now, and my last HUP was in 2004.

Have they changed their promos? Has anyone else had any luck with any HUPs? The excuse the lady gave me was that the old promotion was over.

I argued that I don't understand how new customer get a better deal than existing ones, particularly ones that are under no contract obligation and haven't done a hardware upgrade in 5 years....

No real response from her.

Anyways, please let me know if anyone has had luck in the past week or so in getting a BlackBerry HUP for relatively cheap

[clipz2099]

nothing... sounds like you already have it

then how come my bill doesn't state "unlimited incoming $0"?

[tragd]

Hey guys,

I recently changed my plan to add data. However, when I tried to do a HUP to a Bold or 8900 Curve, the best they offered me was $224.99. This is odd, as last December I was offered a Bold for $49.99 with activation waived.

I have been a Rogers member for a good 6-7 years now, and my last HUP was in 2004.

Have they changed their promos? Has anyone else had any luck with any HUPs? The excuse the lady gave me was that the old promotion was over.

I argued that I don't understand how new customer get a better deal than existing ones, particularly ones that are under no contract obligation and haven't done a hardware upgrade in 5 years....

No real response from her.

Anyways, please let me know if anyone has had luck in the past week or so in getting a BlackBerry HUP for relatively cheap

i think you should lean towards letting them know you're seriously considering canceling (since u r no longer under contract anyway). Reason being that a new customer gets new phone cheaper than you do.

also, i think you should add data when you do the upgrade since data isn't mandatory, they will discount phone further if you add data contract at same time.

[little_asian_angel]

then how come my bill doesn't state "unlimited incoming $0"?

If you're saying you don't have incoming now, that means the reason why you don't get charged for incoming now because you're using your daytime minutes... When you get the $10 unlimited incoming, that means every incoming call locally will be considered under the $10 incoming option. So when someone calls in, instead of using your daytime minutes, you are using the incoming minutes....

[khulit]

If you're saying you don't have incoming now, that means the reason why you don't get charged for incoming now because you're using your daytime minutes... When you get the $10 unlimited incoming, that means every incoming call locally will be considered under the $10 incoming option. So when someone calls in, instead of using your daytime minutes, you are using the incoming minutes....

Or he probably has unlimited Rogers to Rogers or Unlimited Network calls or evenings and weekends... either way he's not being charged for incoming because of some other factor..

[Lulz]

then how come my bill doesn't state "unlimited incoming $0"?

I dont get what you are saying

If you have unlimited incoming, then you are paying $10 for it (unless you get it credited)

How do you know you have incoming for free?....as in what made you think so?

[clipz2099]

that's the thing, i don't know if i have unlimited incoming. It doesn't show like your bill did lulz. Anyways i'm calling now so i'll let you guys know what happens and what my old plan was. Good luck to me.

So i just called: spoke to Daryll

- He was a tough cookie, wouldn't budge at all

offered me:

$25 plan (150 wk min+100 bonus, eve/wk at 9pm) or
$30 plan (150 wk min+250 bonus, eve/wk at 9pm)

retention value pack(caller id, voice mail, 2500 txt)
rogers to rogers(free) with $25 plan only
unlimited incoming for $10

He said march 3rd, retention vp/unlimited incoming are already discounted $5 off so original price of those are $15

he also offered me LG globus tu330 for $4.99, or samsung a736 for free.

I'm gonna call again later tonight or tomorrow.

[waxer1]

I called in and the only thing they'd give me no charge was the "customer relations package" which is CID/VM/2500 text...I haven't applied it to my account yet. I have to call in again when I know which plan to change to and then it will be applied.

I will be switching to family plan for $75 for 3 phones, and 2 of the phones have $25 data packages.

I've been a rogers wireless customer for like 10 years.. Do u think I could get some more deals like at least waive the SAF?

[clipz2099]

I called in and the only thing they'd give me no charge was the "customer relations package" which is CID/VM/2500 text...I haven't applied it to my account yet. I have to call in again when I know which plan to change to and then it will be applied.

I will be switching to family plan for $75 for 3 phones, and 2 of the phones have $25 data packages.

I've been a rogers wireless customer for like 10 years.. Do u think I could get some more deals like at least waive the SAF?

some of the above posts, most people said its very hard to waive the SAF, but if your really persistent, keep trying and see if u can get it waived.

[waxer1]

what about general credits or credits on data packages.. how do u go about getting those?

[grant]

You will need to do the following to reach retensions (All Rogers Reps call it Customer Relations). Call 611 from your phone or 1-888-764-3771 -Wireless Inquiries. When the computer asks how it can help you say "wireless". When it asks what kind of rep you need say "cancel my phone". It will transfer you to a regular CSR. You need to tell them that you were talking to Customer Relations already or that you are thinking of leaving for *competitor*. They will then transfer you to Customer Relations department where you need to re-state all your info and then your case.
WOW! great advice thanks. Until now i'd been talking to the "regular" people who couldn't help me much.

As soon as I said "i'm thinking of leaving for one of your competitors" i went straight to customer relations. Once there the rep was no-nonsense & gave me a good upgrade:

200 + 50 + 250 = 500 daytime minutes
Eves/Weekends from 6pm - 7am
Free VM + CD
100 ld
$20 + saf/tax = $30.75

[lekkel]

anyone know approximately how long it takes for Rogers to send you the new upgrade phone? I just renewed but forgot to ask how long before I get the phone.

I hope they are not sending by Purolator....

[instapump]

^^^
They ship by UPS.
And if your located in toronto its really fast...2-3 days?

btw

Whats the cheapest price Rogers would sell a 16GB IPhone?

[stoogie]

anyone know approximately how long it takes for Rogers to send you the new upgrade phone? I just renewed but forgot to ask how long before I get the phone.

I hope they are not sending by Purolator....

I just ordered a new phone and they said it takes about 3-5 business days. However, in the past I've gotten it in around 1-2 business days. Doesn't take long usually.

[bubble.tea]

^ it stands for employee price plan
Employee *PAID* Plan....versus a CORPORATELY paid, or Corp reimbursed ;).

...
Unlimited network calling (r2r)
...
UNC is unlimited network calling, r2r, r2f, r2rhp
what you have is R2R. Please don't confuse the two.

[Tainger]

ALRIGHT heres what i was offered!! good deal or no?

200 minutes
nights and weekends free @ 6
VM @ CID

all for 17.50 + SAF + tax = i dont know

anyone recommend any phones? not the w580!

[ride365]

I just ordered a new phone and they said it takes about 3-5 business days. However, in the past I've gotten it in around 1-2 business days. Doesn't take long usually.

I just renewed and got a bold and it took almost 3 weeks to arrive. Definately not 3-5 days. Once it shipped from Rogers it was here overnight (to BC). It took 2 weeks for them to process the order etc. Took 4 calls to track and trace before it got escalated and it was finally taken care of. Not the service I expected as last time my HUP was at my door (neighbours door actually) within 24 hours. UPS loves to knock and walk away before you even answer the door.

[ride365]

ALRIGHT heres what i was offered!! good deal or no?

200 minutes
nights and weekends free @ 6
VM @ CID

all for 17.50 + SAF + tax = i dont know

anyone recommend any phones? not the w580!

You should be looking at a plan similar to one of these:

250 day + 50 bonus= 300 daytime
unlim eve/wknd at 6 pm +$2 for 5 pm
Call ID vmail 10
200 LD
unlim texting
Unlim web browsing
Total price = $22.26 after tax, SAF, 911

or

Based on EPP 17.30 (Telus Retensions Plan to PM)
200 daytime minutes + 100 bonus
Free incoming calls
Free Telus 2 Telus calls
Unlimited evenings & weekends @ 5pm
Unlimited text messaging
Call forwarding
Voicemail 10
Caller ID
$27.72 (incl. System access, 911 and taxes).

I would recomment the Nokia e71. Got top reviews and is a great cheap alternative to Blackberry. Comes with Wifi and Source has it in their current flyer for 49.99 (after $50 in store credit).

Hope that helps.

[Tainger]

o i c those are some pretty nice plans but arent those for telus? i got mine from rogers!

[WJ]

Hey guys,

I recently changed my plan to add data. However, when I tried to do a HUP to a Bold or 8900 Curve, the best they offered me was $224.99. This is odd, as last December I was offered a Bold for $49.99 with activation waived.

I have been a Rogers member for a good 6-7 years now, and my last HUP was in 2004.

Have they changed their promos? Has anyone else had any luck with any HUPs? The excuse the lady gave me was that the old promotion was over.

I argued that I don't understand how new customer get a better deal than existing ones, particularly ones that are under no contract obligation and haven't done a hardware upgrade in 5 years....

No real response from her.

Anyways, please let me know if anyone has had luck in the past week or so in getting a BlackBerry HUP for relatively cheap

That's strange, I phoned today to inquire about getting a data plan and the rep was very nice and helpful. He said since I was with rogers for over 3 years, he would be able to give me the bold for 299.99, then minus the rebate, which would make it 249.99, he later changed this to making it 249.99 (new customer sign up) minus the rebate to make it 199.99 (which is what I was considering getting). The rep then said that he could knock off 50 dollars to make it 149.99 after rebate, so I am really considering getting this. I think it's just the person you get. Like everyone says, being nice and polite goes a VERY long way.

In terms of what I'm going to do, I'm still a bit torn between choosing the 8900 or the Bold. Anyone have some suggestions as to what I should go for?

[bcti]

it's a good plan. but 500mb isn't enough for me... i still have the 6gb. mine is.
250 mins
6pm EW
R2R
VM/CLID/125txt (will be changing the 125 txt to 250 txt for $1 less)
100LD
BB 6GB

$35+SAF+911+tax

what are your normal charges and credits? ie plan x dollars, vm/cid/txt x dollars, data 30$ credits Thanks

[a in yul]

That's strange, I phoned today to inquire about getting a data plan and the rep was very nice and helpful. He said since I was with rogers for over 3 years, he would be able to give me the bold for 299.99, then minus the rebate, which would make it 249.99, he later changed this to making it 249.99 (new customer sign up) minus the rebate to make it 199.99 (which is what I was considering getting). The rep then said that he could knock off 50 dollars to make it 149.99 after rebate, so I am really considering getting this. I think it's just the person you get. Like everyone says, being nice and polite goes a VERY long way.

In terms of what I'm going to do, I'm still a bit torn between choosing the 8900 or the Bold. Anyone have some suggestions as to what I should go for?

BOLD has 3G, the 8900 os touchscreen, better camera but no 3G access.., so i u want to surf or tether you are better off with the BOLD.

[bcti]

is bb data compatible with an iphone... say you have a 45$ plan with 500 mb bb data will it work with an iphone?

[a in yul]

is bb data compatible with an iphone... say you have a 45$ plan with 500 mb bb data will it work with an iphone?

if u r on rogers u need the special SOC, forgot the code, i think its APN3 or something...

[direct-x]

I have a damaged phone, and am not eligible for a HUP just yet.

I spend over 140$ month on voice and data, and am on month 6 of my 3 year term.

What options do I have to get a phone for relatively cheap price. The phone I damaged was my new Javelin 8900.

So far all Rogers has offered me is to buy at full price, or go the route of the lost ans stolen program. The phones are ancient and refurbs. She also told me to try Ebay or Craigslist. I just finished dishing out $500 for the Javelin a month ago. The phone fell in water, and RIM told me it is not covered by warranty.

[tomtomtom]

I have a damaged phone, and am not eligible for a HUP just yet.

I spend over 140$ month on voice and data, and am on month 6 of my 3 year term.

What options do I have to get a phone for relatively cheap price. The phone I damaged was my new Javelin 8900.

So far all Rogers has offered me is to buy at full price, or go the route of the lost ans stolen program. The phones are ancient and refurbs. She also told me to try Ebay or Craigslist. I just finished dishing out $500 for the Javelin a month ago.

You broke your phone in 6 mths? non warranty damage?

Try Ebay or craiglist:lol: That's where most stolen phone are sold. Rogers just implemented IMEI tracking, good luck shopping for a non-stolen phone

[shopper-X]

I have a damaged phone, and am not eligible for a HUP just yet.

I spend over 140$ month on voice and data, and am on month 6 of my 3 year term.

What options do I have to get a phone for relatively cheap price. The phone I damaged was my new Javelin 8900.

So far all Rogers has offered me is to buy at full price, or go the route of the lost ans stolen program. The phones are ancient and refurbs. She also told me to try Ebay or Craigslist. I just finished dishing out $500 for the Javelin a month ago. The phone fell in water, and RIM told me it is not covered by warranty.

I'm not sure how many liquid damage indicators RIM uses but if it's just the one on the battery, then buy or borrow a battery from a friend and give them the new one that comes from the replacement.

[Trigger]

That's strange, I phoned today to inquire about getting a data plan and the rep was very nice and helpful. He said since I was with rogers for over 3 years, he would be able to give me the bold for 299.99, then minus the rebate, which would make it 249.99, he later changed this to making it 249.99 (new customer sign up) minus the rebate to make it 199.99 (which is what I was considering getting). The rep then said that he could knock off 50 dollars to make it 149.99 after rebate, so I am really considering getting this. I think it's just the person you get. Like everyone says, being nice and polite goes a VERY long way.

In terms of what I'm going to do, I'm still a bit torn between choosing the 8900 or the Bold. Anyone have some suggestions as to what I should go for?

Thanks for the feedback. I guess I'm expecting too much. Last December they offered me the Bold for $49 activation waived after rebate, and the 8300 Curve for free. I really don't understand why I should have to pay $200 for a phone when I've gone the past 6 years without a HUP... I'll wait it out a bit longer. My borrowed Curve is treating me fine right now.

[acint]

Hi guys, do you think this is a good deal for a new wireless client? I only have cable and internet with rogers..

17.50 EPP (200 day time, unlimited eve/wknd from 6pm)
35 blackberry value package ( 500mb, unlimited texting, unlimited video/pic messaging, call id, enhance voice mail, who call)
3 yr contract, + 50 bonus mins a month
unlimited local voice and data for 3 months

waive 35$ activation fee, waive first month fees (17.50 only),
got the bold for 250$ on 3 yr contract

total ~67 tax in
once i add this wireless to my acc, i will get the 15% bundle so around 60$

[a in yul]

The phone fell in water, and RIM told me it is not covered by warranty.

i read this on the net; put the phone in a a container of rice, the rice sucks up all the water, and see if that helps..

u never know:cheesygri

[eliteblaze2]

Dude call back in a month or whenever the 6 month mark ends. Retention will help get you a new BB at 3 year activation price or lower. Borrow a phone for now?

I have a damaged phone, and am not eligible for a HUP just yet.

I spend over 140$ month on voice and data, and am on month 6 of my 3 year term.

What options do I have to get a phone for relatively cheap price. The phone I damaged was my new Javelin 8900.

So far all Rogers has offered me is to buy at full price, or go the route of the lost ans stolen program. The phones are ancient and refurbs. She also told me to try Ebay or Craigslist. I just finished dishing out $500 for the Javelin a month ago. The phone fell in water, and RIM told me it is not covered by warranty.

[WJ]

BOLD has 3G, the 8900 os touchscreen, better camera but no 3G access.., so i u want to surf or tether you are better off with the BOLD.

Hmm what about interms of the actual quality of the phone? between the 2 keyboards ( is it just preferance?) how different are the screen sizes? and how big of a role does the 8900 having more ram but a slower processor play?

I'm just wondering in the long run if 3g is worth getting.

also I'm wondering how much cheaper should i be trying to gewt the 8900 for then?

[a in yul]

i went through the same questions as you when deciding on what type of phone i want in terms of BB, and after reading up on hofo and googling it, i came to the conclusion that 3G is important for my needs, d/l, and tethering too..

there's a nice comparison of the 2 on google, sorry but i don't have the link but you will find it easily...

again, the common conclusion from many is that the BOLD is superior simply because of the wifi, 3G and other ease of use characteristics..

this is again very subjective..

[PEA]

I just renewed and got a bold and it took almost 3 weeks to arrive. Definately not 3-5 days. Once it shipped from Rogers it was here overnight (to BC). It took 2 weeks for them to process the order etc. Took 4 calls to track and trace before it got escalated and it was finally taken care of. Not the service I expected as last time my HUP was at my door (neighbours door actually) within 24 hours. UPS loves to knock and walk away before you even answer the door.

Depends on where you live... If you are in a big city like Vancouver or Toronto it will take a couple of days. I live in Vancouver and just ordered a Bold on Monday and it arrived by noon on Wednesday. Hope that helps...

[devillblood]

hey guys, i have posted my plan before that i have from Retention, so to Recap

200 + 50 bonus daytime minutes
$15 Smartphone Valuepack
100 Canadian Long distance

for $25 - $15 credit + SAF + 911

i have been with this plan for over a year now, and i really want to have a blackberry with a data plan, i called in for a phone upgrade but the representative wouldn't budge at all, said he couldn't offer me any phone for $0 and was offering me at their regular prices

so i was wondering, has anyone been able to get a BB for free, the one i am looking at is the BB Pearl 8220 for free if possible and get a data plan with a decent credit as their regular prices are pretty high

all the help would b appreciated guys thanks

[XxXSnake23XxX]

i called retentions 6 months ago and i got a plan from them but now i am looking to downgrade my plan to something cheaper since i really dont use my phone for what the plan they gave me. Would i still say that i want to cancel or jsut tell them that i am looking to get something cheaper? in doing so will they also renew my plan?

anyone?

[avx]

hey guys, i have posted my plan before that i have from Retention, so to Recap

200 + 50 bonus daytime minutes
$15 Smartphone Valuepack
100 Canadian Long distance

for $25 - $15 credit + SAF + 911

i have been with this plan for over a year now, and i really want to have a blackberry with a data plan, i called in for a phone upgrade but the representative wouldn't budge at all, said he couldn't offer me any phone for $0 and was offering me at their regular prices

so i was wondering, has anyone been able to get a BB for free, the one i am looking at is the BB Pearl 8220 for free if possible and get a data plan with a decent credit as their regular prices are pretty high

all the help would b appreciated guys thanks

I called a few days ago and was offered the pearl for free. He keep trying to sell me on the blackberry, but I wanted an iPhone. Ended up not getting one at all... long story short, he gave me a too-good-to-be-true deal, he was processing my order, and I think he hung up on me. When I called back, the new retention rep said that there's no notes in my account, part of my plan-change went through, and that he can't give me the same deal. I was pissed and ended up with:

$20 + SAF + Tax
- 200 minutes
- 100LD
- VM/ CD/ Conference call
- 6pm Weeknight / weekend

Not sure if that's a good deal, but it was better than my old one.

[ksk]

WOW! great advice thanks. Until now i'd been talking to the "regular" people who couldn't help me much.

As soon as I said "i'm thinking of leaving for one of your competitors" i went straight to customer relations. Once there the rep was no-nonsense & gave me a good upgrade:

200 + 50 + 250 = 500 daytime minutes
Eves/Weekends from 6pm - 7am
Free VM + CD
100 ld
$20 + saf/tax = $30.75

I managed to get something very similar to what you negotiated for my wife and I (separate plans):

$25 + SAF/911 + Taxes
250 + 250 Bonus Minutes
Unlimited Rogers to Rogers
Unlimited weekends and evenings after 6PM
Voicemail, CID
3 year contract
Free W760i phones for both
$35 per phone administration fee

I called back a few days later and said I would prefer the Nokia E71 for myself and was offered it for $99 plus activation (no data plan required) so jumped on that.

Thanks to all the contributors to this thread!

[tallshorty111]

Sweet. Just called retentions and got the following (note I'm currently 2 years into a 3 year contract). I didn't need to resign a new contract either.

$17.50 + SAF + Tax
200 min
Unlim. e/w after 6 pm
Value pack ($10 credit): CID, VM, 2500 SMS

Pretty sweet.

[ahsalloum]

Sweet. Just called retentions and got the following (note I'm currently 2 years into a 3 year contract). I didn't need to resign a new contract either.

$17.50 + SAF + Tax
200 min
Unlim. e/w after 6 pm
Value pack ($10 credit): CID, VM, 2500 SMS

Pretty sweet.

Are retentions open on Saturdays?

[wolfwood]

Are retentions open on Saturdays?

Yes, retention is opened on Sat. Just called and got a smiliar deal for me and my wife. First the agent said that it was supposed to expired already but it still showed up on my account. She asked whether I have Airmile or Petro Point. It's probably had something to do with those products as she took down my Petro Point number. It was not suppose to include CID and VM but she said she'll make an exception and include those for me. The contract will be exteneded for 3 yrs.

$17.50 + SAF + Tax
200 min
Unlim. e/w after 6 pm
CID, VM

Did not ask for any free text coz we don't do text. No hardware upgrade since we just got Iphone less than a year ago.

[Dina_E]

ok so i didnt get a new contract but i got some changes made

now its

350Daytime
U/L ew starting at 5
u/L incoming
network calling(fido,rogers)
$15iphone value pack(got it credited $10)
6gb data

total

$20
$15-$10=$5
$30
$6.95+911+taxes
=$70.56

pretty impressive i think

[ahsalloum]

Yes, retention is opened on Sat. Just called and got a smiliar deal for me and my wife. First the agent said that it was supposed to expired already but it still showed up on my account. She asked whether I have Airmile or Petro Point. It's probably had something to do with those products as she took down my Petro Point number. It was not suppose to include CID and VM but she said she'll make an exception and include those for me. The contract will be exteneded for 3 yrs.

$17.50 + SAF + Tax
200 min
Unlim. e/w after 6 pm
CID, VM

Did not ask for any free text coz we don't do text. No hardware upgrade since we just got Iphone less than a year ago.

Called Rogers. Found out that retentions is open on Saturdays and Sundays only till 6 EST. Going to try to call tomorrow.

[tomtomtom]

Called Rogers. Found out that retentions is open on Saturdays and Sundays only till 6 EST. Going to try to call tomorrow.

It is not open on Sunday

[stormyoutside]

anyone?

What plan do you have now?

[sheainsider]

I was wondering if anyone would be kind enough to suggest what I ought to do... (a pm would be verrry appreciated!!):

- UofT Student, former BestBuy employee, no prior cellphone, don't mind a 3yr contract, must be a Blackberry Bold, 200mins, 500mb *data*. Everything else is just frills, but always good!

- I'm looking to pay fifty bucks a month, or less. Have any of you got any suggestions as to what I should do?

Any and all help is greatly appreciated, thank-you!
(sheainsider@hotmail.com or pm)

[tomtomtom]

I was wondering if anyone would be kind enough to suggest what I ought to do... (a pm would be verrry appreciated!!):

- UofT Student, former BestBuy employee, no prior cellphone, don't mind a 3yr contract, must be a Blackberry Bold, 200mins, 500mb *data*. Everything else is just frills, but always good!

- I'm looking to pay fifty bucks a month, or less. Have any of you got any suggestions as to what I should do?

Any and all help is greatly appreciated, thank-you!
(sheainsider@hotmail.com or pm)

My advice is just get ur BBB and talk not more than 30 mins on the phone. Call to rogers in a few days, whine to customer relations, too expensive, Bell and telus crap, see what they can offer.

[ride365]

Depends on where you live... If you are in a big city like Vancouver or Toronto it will take a couple of days. I live in Vancouver and just ordered a Bold on Monday and it arrived by noon on Wednesday. Hope that helps...
People that live in the "big cities" tend to have no idea what actually goes on outside of their area. You might be surprised to know that it only takes overnight to drive from Vancouver to anywhere else in the province therefore only one day is added to UPS deliveries on average. The shipping itself it not usually the delay its on Rogers end from when they take your order to when they call UPS to pickup. In my case it took 2 3/4 weeks to process the order and overnight to ship from Don Mills, ON (Rogers main warehouse) to the interior of BC.

[number8888]

I was wondering if anyone would be kind enough to suggest what I ought to do... (a pm would be verrry appreciated!!):

- UofT Student, former BestBuy employee, no prior cellphone, don't mind a 3yr contract, must be a Blackberry Bold, 200mins, 500mb *data*. Everything else is just frills, but always good!

- I'm looking to pay fifty bucks a month, or less. Have any of you got any suggestions as to what I should do?

Any and all help is greatly appreciated, thank-you!
(sheainsider@hotmail.com or pm)

Hmm for Rogers there's a $45 voice+data plan (SAF, TAX not included though) for new subscribers for smartphones that gives you 200 min + data. That's should give you an idea of a starting point.

[WJ]

So I've decided to go with the bold based on the price and features I will be getting it for. I'm just wondering if anyone thinks getting an extended warranty worth it on the bold?

[albinopigeon]

So, been off contract for almost a year (was on a three year plan, so almost 4 years being a heavy Rogers customer)

What I had:

$54.95 incl 911 and SAF

325 Minutes
1000 Sent Txt Messages
Unld Eve/Weekends (not early)
Voicemail
Caller ID

What I Was Offered (First Try):

200 + 50 minutes (17.50)
Eve/Weekends @ 6pm
$35 iPhone plan (500MB, unlim txt, Visual VM, Caller ID)

that's a total of $59.95 for the new offer


I told the rep I wanted basically my plan with 500MB of iPhone data, and this was the 'best' he could give me.

From reading the thread, this doesn't seem to be a good deal, basically the EPP with 50 bonus mins and the $35 iphone plan.

Any tips for call #2?

Also, what should I expect/ask for with regards to the iPhone hardware?

Thanks!!

[WJ]

Hmm I pulled the trigger on the bold and ordered it (got it for 150). The nice rep said it would take 3-5 business days... I've been reading in this thread that some people have received it like 2 days after and some have received it in 2 weeks after, dependent on the city. I live in Edmonton, does anyone have an idea as to how long it might take me to get my phone?

[monstar]

Really doesn't depend on the city..
Depends on your luck, usually they say 3-5 to be safe.
Usually takes 2-3 bus days, I got my HUP in 2 days. My friend got his 8900 in 3 days. We're both in Edmonton

[WJ]

Oh nice, good to know. What HUP did you get anyway?

[mapleflag]

Really doesn't depend on the city..
Depends on your luck, usually they say 3-5 to be safe.
Usually takes 2-3 bus days, I got my HUP in 2 days. My friend got his 8900 in 3 days. We're both in Edmonton

I agree. An HTC TyTn took much longer and I had to follow up; while the iphone was delivered within 2 days even though the Rep said it would take 3-5 days.

And it's best that you request the Rep to check for availability when you put in the order. They also gave me the # to track the phone. I'm from Toronto and used 1-800-704-2474.

[VTeight7]

today i really just wanted to get a plan and run, after doing the whole "bell offered me _____" spiel to customer service .. (and last time it massively failed because I mistakenly quoted fido as the competitor)

btw i've been on the student $25 my10 plan since august (that was my first rogers contract..)

today retentions offered me
250 mins
UL E/W 8PM
$20

+$10 CID/VM/2500texts

+freeR2R

-$5 credit

+ SAF / 911 / TAX = $36.67

not great compared to some people here, and marginally better than the $43.45 I was formerly paying for the my10 plan, but I don't want to call them back and harass them again. But if I do, how easy is it to re-negotiate a brand new retentions plan? And how long should I wait? I'm still new to this whole retentions thing and I don't want these people marking my file as a difficult customer.

[Blue24]

The retention plan I got in October consists of:

2 phones, iPhone and BB

Each phone has
500 mins
100 Canadian LD
Unlimited (2500) text
Call ID
Voicemail
Unlimited evenings and weekends

Plus the iPhone has the 30GB $30 data plan. Total every month comes to $95 taxes in. I'm getting $47.50 in various credits :)

[mattt33]

Hi, so i called in last month to inquire about this 6pm student credit. I spoke with two reps (1 in billing, 1 in data) on two separate occasions and i was told since i'm a student i would be able to get $7 credited back towards the early evening option.

Well they confirmed it was done, however i just got my new bill and it shows no indication of a student credit. I called and spoke with customer relations this time, and the lady told me the credit is only applicable on the two student plans that they have. She tried her best to look for any other codes that may have worked but to no avail.

However, i was transferred over the the business department later and after speaking with the gentleman he said he would be able to offer it to me but ONLY on a 3 year renewal! SO... this makes me think it's not a "plan limitation" since he was able to offer it IF he was able to lock me in for another whopping 1000 days!! (i.e.3 years)

Has anyone actually received the 6pm early evening credit without renewing, and as a general feature-specific credit(i.e. NOT just credit given as a monthly plan credit) and not related to the student promotion? :confused:

thanks

[dragontea]

Renewed October 07 for a cheap plan and got the KRZR for free.

Called in again today and renewed for another 3 years, got the Nokia E71 for $99 admin fee waived and 1 month monthly fee waived ($20) so $79 for the E71.

[hauton]

Went two weeks ago to see if I could replace my lost phone, didn't care about signing up for another 3 years.

Turns out I'm still Level 1. After being a slave to Rogers for 2.5 years I'm no better to them than a completely new customer.

Called Retentions to see what the deal was (the sales rep told me to call them or Customer Relations). No dice - they said I didn't spend enough @ $30+/month to warrant anything beyond Level 1. "Try again in a few months though." Pfffffft.

I'll probably leave Rogers as soon as the contract's up - they obviously don't value my business. They don't seem to understand the basic business principle of keeping existing customers.

[monstar]

I HUP'd last October for a HTC S621.
Worst decision of my life, ever, no joke..hahaha

[iamthesultan]

Hey guys,

This is the deal I just got...

$20 + SAF + 911 charge for:

-200 daytime minutes,
-1000 weekend/evenings after 6,
-100 LD
- CID, VM and 2550 text messages

[felixmo]

I got:

250 mins - unlimited eve. + weekends - $20 (2 lines)
Free caller ID for 3 years (2 lines)
$30 smartphone data value pack (original pack, 10k messages, etc) (one line)
$5 monthly credit for 3 years (2 lines)


I didn't get the Bold I wanted though:(, however it's only been 4 months since last upgrade. I've been with Rogers for 1 year and 4 months.

[devillblood]

Hey guys,

This is the deal I just got...

$20 + SAF + 911 charge for:

-200 daytime minutes,
-1000 weekend/evenings after 6,
-100 LD
- CID, VM and 2550 text messages

this is nothing special, i think u got a regular deal, cuz retention plans base start from 20 or 25 with
-250 Day Times minutes
-Unlimited Even/Week after 6
-100 Canadian LD
-CID and sometimes VM

i guess the addition of adding txt msgs took away the unlimited evening n weekends and 50 daytime minutes

[devillblood]

The retention plan I got in October consists of:

2 phones, iPhone and BB

Each phone has
500 mins
100 Canadian LD
Unlimited (2500) text
Call ID
Voicemail
Unlimited evenings and weekends

Plus the iPhone has the 30GB $30 data plan. Total every month comes to $95 taxes in. I'm getting $47.50 in various credits :)

the $47.50 is for ur iphone with the data plan and the above mentioned voiceplan?? wow how did u manage to pull that, if u dunt mind telling, since i am looking for a data plan but they r expensive and rogers wunt budge on giving me a credit on the data plan

[Guess_11]

Finally decided on

250 day time
Unlimited Evenings and Weekends from 6pm
100txt, cid, vm
Unlimited Incoming Calls
100 Canadian Long Distance

for all included for 34$

[LanceR04]

I activated a line under my friends name January 08, and now i want to transfer it under my name. If i transfer under my name, would they treat me like i've just activated this line? Like I'm a new customer to rogers?? or they'd know that i've been with them for more than an year ?

Also, is there a way i can get a good retention deals under my name?

[shopper-X]

I activated a line under my friends name January 08, and now i want to transfer it under my name. If i transfer under my name, would they treat me like i've just activated this line? Like I'm a new customer to rogers?? or they'd know that i've been with them for more than an year ?

Also, is there a way i can get a good retention deals under my name?

From whats been posted here, your revenue will start at $0 again.
Best to modify and do a HUP before your do a transfer of responsibility.

[jackass_ca]

The retention plan I got in October consists of:

2 phones, iPhone and BB

Each phone has
500 mins
100 Canadian LD
Unlimited (2500) text
Call ID
Voicemail
Unlimited evenings and weekends

Plus the iPhone has the 30GB $30 data plan. Total every month comes to $95 taxes in. I'm getting $47.50 in various credits :)

What is this 30 GB plan you speak of???

[just_playing]

I just switched from Rogers to Bell

Plan:
$30 for Samsung Instinct
250 min WK day
Unlimited evenings & Weekend (evening start at 6:00PM)
Voicemail, call display, waiting, conf etc etc
unlimited LD to US & Canada

Plan cost $20 + 13% tax

Is this a good deal??

[1barginxhunter91]

heyy just wondering i was going to call customer relations 2morw anyways but i dun have a plan with rogers but i use to have pay as u go i still do but i havent used it in a long time just wondering do you guys think or any of you guys have tried to call retentions as a new customer and what have you guys gotten anything good or should i not bother any input would help thanks

[ride365]

I just switched from Rogers to Bell

Plan:
$30 for Samsung Instinct
250 min WK day
Unlimited evenings & Weekend (evening start at 6:00PM)
Voicemail, call display, waiting, conf etc etc
unlimited LD to US & Canada

Plan cost $20 + 13% tax

Is this a good deal??
Do you mean Bell to Rogers, since this is a Rogers thread.

heyy just wondering i was going to call customer relations 2morw anyways but i dun have a plan with rogers but i use to have pay as u go i still do but i havent used it in a long time just wondering do you guys think or any of you guys have tried to call retentions as a new customer and what have you guys gotten anything good or should i not bother any input would help thanks

I have called Cust Relations many times for my existing line, but im trying to get a friend on Rogers as well. Would rogers match a Bell Student Plan or do anything decent for new customers. Looking for the following
~250 daytime
6pm E/W
~150-200 text
Incoming (if possible)
BB Data Plan (email, im, Browsing not mandatory)

Thanks for the help

[khulit]

I just received a notice from Rogers.... Caller ID with Name Display is going to be $8 on May.... another price increase for a feature that should be FREE and STANDARD!

[wiebecj]

I just received a notice from Rogers.... Caller ID with Name Display is going to be $8 on May.... another price increase for a feature that should be FREE and STANDARD!

That is such a scam....

[wiebecj]

anyone manage to get a iphone before their HUP time (I upgraded in August). Just wondering what kind of $$ I'd be looking at - or if I could even do it at all.. I tried calling in, but the rep wasn't at all helpful - just told me that I wasn't eligible yet :-)

[Blue24]

What is this 30 GB plan you speak of???

Oops, typo. 6GB $30 plan :o

[Blue24]

the $47.50 is for ur iphone with the data plan and the above mentioned voiceplan?? wow how did u manage to pull that, if u dunt mind telling, since i am looking for a data plan but they r expensive and rogers wunt budge on giving me a credit on the data plan


The $47.50 is total credits for both phones (one account) It is $32.50 for the iPhone and $15 for the BB. It was done through retentions. I got a bit lucky as they made a mistake on my bill 2 months in a row so each call they gave me some credits to make up for it :D

[andreakn]

I am looking to upgrade to a blackberry bold. All I need to add to my plan is 500MB of data

My current plan:

250 unlimited E/W $20
6pm early eve calling option $5
Unlimited incoming $10
R2R calling $5
Canadian LD anytime $5
Value Pack $20
911/SAF

Plan credits:

$20 for value pack
$10 for incoming
$5 for R2R calling

Total monthly bill with tax : $39.32

Can anyone recommend the cheapest way to add data to this plan?

[Aznsilvrboy]

Consumers are getting raped by the wireless industry in Canada. Unlimited incoming calls is a standard issued feature in many other countries in the world, and here we get charged $10.

[P4rtyboy]

I am looking to upgrade to a blackberry bold. All I need to add to my plan is 500MB of data

My current plan:

250 unlimited E/W $20
6pm early eve calling option $5
Unlimited incoming $10
R2R calling $5
Canadian LD anytime $5
Value Pack $20
911/SAF

Plan credits:

$20 for value pack
$10 for incoming
$5 for R2R calling

Total monthly bill with tax : $39.32

Can anyone recommend the cheapest way to add data to this plan?

change VP to one of those new one with data

[P4rtyboy]

Consumers are getting raped by the wireless industry in Canada. Unlimited incoming calls is a standard issued feature in many other countries in the world, and here we get charged $10.

dont forget CID, VM is included at no charge...

THEN theres SAF and 911... so its bad...

[gSSEhh]

Consumers are getting raped by the wireless industry in Canada. Unlimited incoming calls is a standard issued feature in many other countries in the world, and here we get charged $10.

But in those countries there's no such thing as "local" outgoing calls.

Most places in the world work on a "caller pays" system. Usually the arrangement is that there's a special area code for mobiles, and calls to mobile phones are more expensive to make (but still free to receive).

[ahujie]

Consumers are getting raped by the wireless industry in Canada. Unlimited incoming calls is a standard issued feature in many other countries in the world, and here we get charged $10.

Yup.

we also have to pay for incoming text unless you have msging bundle (BELUS charges for incoming text, BELUS = lovechild of Bell and Telus lol)

- so we pay for incoming text and calls :mad:
- other countries include vmail and call id as standard features
- cdns also pay ridiculous long dist rates within our own country! many american carriers include nationwide calling as a standard feature
- cdns don't have the option to rollover our unused minutes every month
- and no more per second billing :(
- cda has more expensive data rates
- and while we pay more for these services, our technology is still lagging behind countries where it is cheaper. phones available in asia and europe usually don't come to Cda till 6-8 months later or even longer..or just never come here at all

the list goes on.. lol but i will stop here

[Neovingian]

Don't usually post my plans on here but after 45 mins with retentions today thought i'd post the goods.

Old Plan
$17 EPP plan 200 mins
free eve & wknds after 6pm
free R2R
$30 BB value pack
$15 Bill Credit
$2.50 Bill Credit
* Canadian LD anytime $5 & other retentions offers not avail on this EPP plan
$30 + SAF/911 + tax


New Retentions Plan :
250 Mins + 50 bonus mins $20
free eve & wknds after 6pm
free R2R
BB value pack $30
Canadian LD anytime $5
- $17.50 Bill Credits
$37 + SAF/911 + tax

Not too shabby for $37.50 + SAF + tax, still know I can do better, i've heard of better. I'm going to wait 2-3 months and see what else I can get.

[shopper-X]

Yup.

we also have to pay for incoming text unless you have msging bundle (BELUS charges for incoming text, BELUS = lovechild of Bell and Telus lol)

- so we pay for incoming text and calls :mad:
- other countries include vmail and call id as standard features
- cdns also pay ridiculous long dist rates within our own country! many american carriers include nationwide calling as a standard feature
- cdns don't have the option to rollover our unused minutes every month
- and no more per second billing :(
- cda has more expensive data rates
- and while we pay more for these services, our technology is still lagging behind countries where it is cheaper. phones available in asia and europe usually don't come to Cda till 6-8 months later or even longer..or just never come here at all

the list goes on.. lol but i will stop here

The government should look at this. Instead of lowing income tax, work on the wireless industry to be like other countries.
Here is my math:
- remove the SAF ($6.95 Value)
- include VM+CID (about $12 Value)
The average household w/ 3 cell phones would save $682.20 per year. I think this is better then the income tax savings from the last budget. :cheesygri

[El-Producto]

Epp deal is still in effect.

Just gave them my Airmiles number and got:

200 minutes
E/W Free after 6pm

$17.50

I'm not a huge user, so this is perfect.

[DJ_Peanuts22]

Does anyone here ever call multiple times in the same day to try and get a better deal?

[squinty]

I had:
250 min + 25 min daytime
unlimited at 6pm/weekends
rogers to rogers
caller id
voice mail
100 min cnd long distance
$25 + saf + tax

Was offered
250 min + 25 min daytime
unlimited at 6pm/weekends
rogers to rogers
valuepack: cid, vm, 2500 txt
100 min cnd long distance
$20 + saf + tax

They're really only adding the txt messaging and the plan is $5 cheaper. I'm fine with that though.

My question to all of you though:
How can i get them to waive the $35 administation fee and sell me the iphone for $199 without a data plan. I helped my friend renew when the iphone first got out for $199 but rogers doesn't want to seem to budge. I'm going to call back but was hoping to see what people here have paid recently.

Also, i've got another line/phone with them that i give to my mom to use. She wants a new phone and her contract's only up in another year. Can i ask to renew early and get a new customer pricing for the phone she wants? I've had luck in the past but seems like my luck's running thin lately.

[crasher]

The government should look at this. Instead of lowing income tax, work on the wireless industry to be like other countries.
Here is my math:
- remove the SAF ($6.95 Value)
- include VM+CID (about $12 Value)
The average household w/ 3 cell phones would save $682.20 per year. I think this is better then the income tax savings from the last budget. :cheesygri

How does Govt. got into it. All these fees are imposed by private corporations.

[shopper-X]

How does Govt. got into it. All these fees are imposed by private corporations.

There was a Liberal MP trying to pass a bill to remove the SAF but that bill was thrown out when the election was called. If more MP's step up it can be done. However, I'm sure all of our bills will still be the same at the end of the with more plan and feature rate hikes.

[JC69]

Been putting this off for ages, finally called in and shaved 50% off my plan!

We're out of contract, low users except between each other (2 lines).

Old plan was a couples plan with 75 shared mins, CID, VM and a few other small things for ~$80 a month for the two lines.

New plan is a new couples plan with unlimited local and long distance calling between the two lines plus 100 mins per phone, CID, VM and 2500 texts for $46 total, taxes fees charges included.

Also got Nokia E71 for $49, no data package (didn't want it, my work and home have wireless and the Wi-fi on the phone are fine), service charge waved.

It's not a mega minute plan but we don't need that anyway and for $23 each all in I'm very happy plus with the wi-fi phone I can set up a skype line too.

Edit: We also had a $5 credit applied to this plan and had the old cancellation fee of $200 grandfathered.

[bigjee]

Don't usually post my plans on here but after 45 mins with retentions today thought i'd post the goods.

Old Plan
$17 EPP plan 200 mins
free eve & wknds after 6pm
free R2R
$30 BB value pack
$15 Bill Credit
$2.50 Bill Credit
* Canadian LD anytime $5 & other retentions offers not avail on this EPP plan
$30 + SAF/911 + tax


New Retentions Plan :
250 Mins + 50 bonus mins $20
free eve & wknds after 6pm
free R2R
BB value pack $30
Canadian LD anytime $5
- $17.50 Bill Credits
$37 + SAF/911 + tax

Not too shabby for $37.50 + SAF + tax, still know I can do better, i've heard of better. I'm going to wait 2-3 months and see what else I can get.

Don't mean to rain on your parade but from past experience....nothing is what it seems until you get your first bill.

I for one have stopped trusting what Rogers CSR tell me on the phone

[Neovingian]

Don't mean to rain on your parade but from past experience....nothing is what it seems until you get your first bill.

I for one have stopped trusting what Rogers CSR tell me on the phone

Your not raining, but thanks for the heads up,

I was speaking to retentions not regular csr. I've heard of people having problems in the past, but my old plan is pretty solid had it for the last 4 months. I am aware there may be pro rated charges on my bill when changing my plan which I was why I requested for the changes to take place on next cycle.

I'll be sure to update this post once I get my next bill in case there are surprises.

[shopper-X]

Not sure if this is allowed, so mods delete if it's not.
For Rogers, AT&T, and T-Mobile Blackberry users, Crackberry is giving away free unlock codes for the 48 hours. Just go on their site for details.

[akt921]

Not sure if this is allowed, so mods delete if it's not.
For Rogers, AT&T, and T-Mobile Blackberry users, Crackberry is giving away free unlock codes for the 48 hours. Just go on their site for details.

Ordered! Thanks!

[letsnotwait]

Rogers PDF (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf), mail to PEI and need to meet 3 conditions

Copy of one from TSCC, mail to NB and only need to meet 2 conditions

anybody can confirm this offer still valid?

[devillblood]

anybody can confirm this offer still valid?

yea it is still valid, its been valid for a quite a while now

so its like a permanent rebate, to attract customers buy cell phones from them

peaCe

[shopper-X]

anybody can confirm this offer still valid?

Mailed in two in 6 months for two different HUP's and got them both with in 3 weeks of mailing. It's valid.

[DJ_Peanuts22]

I just received a notice from Rogers.... Caller ID with Name Display is going to be $8 on May.... another price increase for a feature that should be FREE and STANDARD!

So in that case, would it be better to wait until after May to call retentions or would it be better to call now and ask for an $8 credit to use towards the soon to be implemented fee increase?

[SunStar]

Ordered! Thank you so much!!


Not sure if this is allowed, so mods delete if it's not.
For Rogers, AT&T, and T-Mobile Blackberry users, Crackberry is giving away free unlock codes for the 48 hours. Just go on their site for details.

[Frugal_in_Halifax]

Looks like it is not just for BB's... According to cellunlock.net "Unlock ANY mobile phone locked to Rogers Canada or Fido by IMEI". Anyone tried this with anything other than a BB?

[ADRiiAN`]

This is the wrong place to post, but I didn't want to make a new thread, so here goes.

How is Rogers with retention deals on Internet?
I have Rogers LITE speed and want to get faster internet, but it's expensive!
Can I call Retentions and say that I want to switch over to Tekksavvy because they are cheaper?

[ahsalloum]

This is the wrong place to post, but I didn't want to make a new thread, so here goes.

How is Rogers with retention deals on Internet?
I have Rogers LITE speed and want to get faster internet, but it's expensive!
Can I call Retentions and say that I want to switch over to Tekksavvy because they are cheaper?

If I were you I would go for it. Rogers Internet sucks and if I was in your position, I might be actually able to negotiate a very good retention plan since I would actually want to leave. :lol:

[tamil]

Hi,

I have a question about the blackberry(smartphone) data plan-$35
Includes:

* 500 MB for e-mail, IM browsing1
* Call Display with Name Display2
* Enhanced Voicemail
* Unlimited Sent/Received Text Messages3
* Unlimited Sent/Received Picture/Video Messages
* WhoCalledT.

What is IM browsing. Is that internet on the BB or something else. Next question is that does anyone have a discount on this package.

Thanks guys,

[mattt33]

Hi,

I have a question about the blackberry(smartphone) data plan-$35
Includes:

* 500 MB for e-mail, IM browsing1
* Call Display with Name Display2
* Enhanced Voicemail
* Unlimited Sent/Received Text Messages3
* Unlimited Sent/Received Picture/Video Messages
* WhoCalledT.

What is IM browsing. Is that internet on the BB or something else. Next question is that does anyone have a discount on this package.

Thanks guys,

The IM is referring to msn, bb messenger, google talk, etc. I'm pretty sure they just left out a comma between IM and browsing since that first line pretty much says you have 500MB of data to use for whatever you want (i.e. emails, instant messenger, web browsing).

Yes, many people have been able to negotiate a discount on the data value pack, however it is only applied as a "monthly plan credit" from what i understand. Last time i spoke with retentions, they said they don't offer discounts specifically towards the data value pack.

I initially had negotiated a $10 discount on the pack and it actually did show as a "value pack credit" of $10 on my next bill, however on the following bill, it was changed to a "monthly plan credit" of $10. I called in and the rep told me they can't have the packs discounted anymore.

So what this means is any discount you're able to get for the value pack will have to use up some of your monthly plan credit allowance - in essence reducing the total value of credits you can max out at for your plan.

Hope that helps.

[shaid86]

my current plan which i got back in november of 08 is:

450 day time
Free after 6
My 5 + 5
Rogers to Rogers
Incoming
2500 txt + caller ID + Voicemail
i got the bold at $199 (no admin fee) and did not have to sign up for data

im on a $45 student plan, but after all my credits im paying $38/MONTH (taxes and system access fee INCLUDED)

i was originally from Telus and had a similar price on my plan (no rogers to rogers or incoming free or my 5 + 5), but Telus was offering me MORE perks if i decided to extend my contract

To get to this plan was a long process, i called in and said i preferred to switch to Rogers from Telus b/c i felt Rogers had a better phone selection. Once i explained my Telus plan to them (the ONE telus was NOW offering me), the lady i spoke w/ was willing not only to match my original Telus offer, but to beat it which lead to my first INFERENCE

INFERENCE #1: just b/c you get shot down by 1 associate regarding an issue does NOT mean it will continuously happen, TRY AGAIN AND AGAIN and eventually you WILL meet a nice associate who will be willing to do What they can for you (and be as polite as possible w/ them)

I got into some hiccups w/ Rogers (100% ROGER's fault, dont want to get into it, but now i see why ppl say they are HORRIBLE w/ their billing)

INFERENCE #2: if YOU are able to manipulate the convo, you can get WHTEVER you need to get done w/ the CUSTOMER SERVICE rep, instead of being escalated to customer relations, and its BETTER to get it done from the customer service rep b/c they are more leniant

[shaid86]

after i got that deal, i asked 2 of my buddies wht they were paying, and i was shocked when they BOTH were paying more than $50, and did not even have that many perks to their plan

INFERENCE #3: i called in on their behalf and in as respectful of a manner as possible just let them know "i've been w/ you guys for this long, etc etc, im having a hard time affording the plan, i know other ppl who are w/ Rogers who are getting monthly plan credits and a lot more features than me..." stuff like that, and if that doesnt work the FIRST TIME, you go in and try AGAIN, and then after go in w/ a diff approach

2nd Approach: i want to know how much time is left on my plan, the reason is, my brother recently got a corporate position at a "MNC" and hes being offered a corporate plan w/ Telus or w/ Bell or w/ Fido, (and then OUTLINE this "plan" to the rogers customer service rep. but let it be known subtly that you PREFER to stay w/ Rogers, but if you have to, you'll switch b/c all of your brother's colleagues are saying how AMAZING the corporate plan is)

Basically, my advice is this, and its in regards to more than just Rogers, just b/c Rogers has a policy DOES NOT mean its carved in stone and cant be changed, keep the mentality that NOTHING they say or do is certain and that you are the boss. Nevertheless, you will go through some trial and error but 100% you will learn from it and benefit from it for future calls. If they tell you "we cant credit it anymore" its a lie, BUT dont push too hard, otherwise a "*" goes beside your name

Hope this helped

[tamil]

The IM is referring to msn, bb messenger, google talk, etc. I'm pretty sure they just left out a comma between IM and browsing since that first line pretty much says you have 500MB of data to use for whatever you want (i.e. emails, instant messenger, web browsing).

Yes, many people have been able to negotiate a discount on the data value pack, however it is only applied as a "monthly plan credit" from what i understand. Last time i spoke with retentions, they said they don't offer discounts specifically towards the data value pack.

I initially had negotiated a $10 discount on the pack and it actually did show as a "value pack credit" of $10 on my next bill, however on the following bill, it was changed to a "monthly plan credit" of $10. I called in and the rep told me they can't have the packs discounted anymore.

So what this means is any discount you're able to get for the value pack will have to use up some of your monthly plan credit allowance - in essence reducing the total value of credits you can max out at for your plan.

Hope that helps.

Thanks mattt33. So i called Rogers retention and they just gave me a sweet plan

250+50 bonus(saying another 100min on site not sure)
-unlimited evening
-R2R credited
-Early evening from6-$5
-Unlimited incoming credited
-smart phone value pack-35 credited 20
-$ 5 credit
-15% of monthly bill

Im gonna be paying 50-55 all included. Is that a good price for the plan.

[ahsalloum]

Thanks mattt33. So i called Rogers retention and they just gave me a sweet plan

250+50 bonus(saying another 100min on site not sure)
-unlimited evening
-R2R credited
-Early evening from6-$5
-Unlimited incoming credited
-smart phone value pack-35 credited 20
-$ 5 credit
-15% of monthly bill

Im gonna be paying 50-55 all included. Is that a good price for the plan.

I think that's a great plan! I'm paying $60-ish for pretty much the same as yours less 50 bonus minutes and unlimited incoming - those are worth $10 or so, so your plan is about $15-20 cheaper than the average decent retentions deal.

[mattt33]

Thanks mattt33. So i called Rogers retention and they just gave me a sweet plan

250+50 bonus(saying another 100min on site not sure)
-unlimited evening
-R2R credited
-Early evening from6-$5
-Unlimited incoming credited
-smart phone value pack-35 credited 20
-$ 5 credit
-15% of monthly bill

Im gonna be paying 50-55 all included. Is that a good price for the plan.

Is the 15% off monthly bill you have there the "bundle discount" for having multiple services with Rogers? or is it just a misc. discount they gave you?

I'm wondering if it's 15% off just the monthly service fee (i.e. the price of your base plan) or if it's actually 15% off EVERYTHING?

[ilusa]

What do you gusy think of this plan my friend go 2 weeks ago

250 mins
Unlimited Incomming
6pm - Weekends Free
100 Long Distance Mins - Canada Only
2500 Txt Messages
Caller Id
VoiceMail

No System Access/ No 911 Fee
No Activation Fee

50 dollar credit torwards new phone

3 Yr Contract

Price is 32.xx Comes to 36.xx after tax's

X's are change i dont remember exactly

Im looking to call retentions about the same package

Whatcha think

[armstrr]

do any of you have any suggestions on landing a good plan for a NEW CUSTOMER? ie, not currently with rogers? will retentions even talk to me? (i know, by the very name, it suggests it is only for active customers....)

thanks!

[clipz2099]

What do you gusy think of this plan my friend go 2 weeks ago

250 mins
Unlimited Incomming
6pm - Weekends Free
100 Long Distance Mins - Canada Only
200 Txt Messages
Caller Id
VoiceMail

No System Access/ No 911 Fee
No Activation Fee

50 dollar credit torwards new phone

3 Yr Contract

Price is 32.xx Comes to 36.xx after tax's

X's are change i dont remember exactly

Im looking to call retentions about the same package

Whatcha think

i think its a pretty good deal, surprised you got SAF waived.

do any of you have any suggestions on landing a good plan for a NEW CUSTOMER? ie, not currently with rogers? will retentions even talk to me? (i know, by the very name, it suggests it is only for active customers....)

thanks!

i don't think retentions will talk to you, then again, i'm not an expert on the subject


I also got a question, can rogers internet/tv services be negotiated? i believe i'm paying way too much for it.

[ilusa]

Hey i got a new plan,but they couldnt throw in the activation fee for free.

I was reading on the forum, and there is a way for bell clients to actiavte there phone thru the bell.ca website for free.

Is there something like that for us roger users aswell?

Let me know

Thanks!

[DJ_Peanuts22]

I called in today and they weren't willing to budge at all! :mad:

I have a feeling that the customer care department instead of transferring me to relations called their manager and shut me down.

The "retentions rep" gave me the standard schpeal about how Rogers wasn't making any money off of me blah blah blah. I still have 9 months left on my current 3-year contract.

My current plan (which I got from retentions a few years ago):
-250 mins
-Unlimited evenings and weekends after 6PM
-CID, VM, 125 sent texts
-$10/month credit discount

$37.80 after SAF, 911 and taxes. Not that great compared to what some here are getting.

To those of you on retention plans trying to negotiate another plan, what were your tactics?

Does Bell or Telus offer anything better than the plan I currently have that I can tell them to pricematch the next time I call in?

[jazziman]

Hey guys a have a $25 base plan, and $25 in credits, and they cant add anything else cause they say I have the maximum credits... but how are some of you guys getting way more than you base plan off? including system access? I also have a value pack so im still paying 40 a month not including taxes and fees....

[patpritesh]

I have 200min + CD + free call 8pm -7am paying 28.95 + tax
1.5 yrs left for contract.

they offer me
250 min + CD + free call 6 PM-7AM 27.95 + Tax

but have to sign contract from today.for 3 years
and if i take new phone today then there willbe 64$ admin fee.

does it worth it to they new plan.

[ilusa]

Hey i got a new plan,but they couldnt throw in the activation fee for free.

I was reading on the forum, and there is a way for bell clients to actiavte there phone thru the bell.ca website for free.

Is there something like that for us roger users aswell?

Let me know

Thanks!


Anyway to get free activation through a website or something?

[BooR4dL3y]

I'm a new customer (less than 3 months into a 3 year contract).

I've got... 200 minutes + CD + 6PM early evenings for $24.95 + taxes (EPP $17.50 plan + CD for free)

Doesn't look like you're getting much of a deal after being a customer for 1.5 years (assuming you signed for 3 years).


I have 200min + CD + free call 8pm -7am paying 28.95 + tax
1.5 yrs left for contract.

they offer me
250 min + CD + free call 6 PM-7AM 27.95 + Tax

but have to sign contract from today.for 3 years
and if i take new phone today then there willbe 64$ admin fee.

does it worth it to they new plan.

[squinty]

I have 200min + CD + free call 8pm -7am paying 28.95 + tax
1.5 yrs left for contract.

they offer me
250 min + CD + free call 6 PM-7AM 27.95 + Tax

but have to sign contract from today.for 3 years
and if i take new phone today then there willbe 64$ admin fee.

does it worth it to they new plan.

The $64 seems off to me for the admin fee. It's usually $35. Seems like roger's being pretty strict about it lately. The only way around it is to:
1- get your hardware upgrade through rogers.ca and get $10 your admin fee or
2- get them to credit you your monthly base plan fee to the equivalent of the admin fee.

I renewed both my lines a couple of days ago for 3 years. I got:
250 min + 25 min
unlimited after 6pm/weekends
Rogers to Rogers
100 cnd long distance minutes
cid + vm + 2500 outgoing test messages
$20 + SAF + 911 + tax.. $31.02 total each line.

Iphone for $250 + 35 admin fee - $40 (2 months of service free) = $245
Samsung f406 for $50 + 35 admin fee - $40 = $45

You can probably negotiate the epp plan for $17.50 and get them to throw in the value plan and get cid + vm + 2500 txt that way. Either way, you aren't being offered much here, you can do better.

[boy80]

well heres my new and final plan....looking at what others are getting mine seems pretty good. Ive been with rogers for about 7yrs now.

250mins anytime
unlimited evenings weekend after 6pm
free incoming
100mins long distance
$35 smartphone data pack which includes cid, vm, etc and 500megs data

got the 8900 curve $49 no admin fee

all for $30 plus SAF and taxes so $40and change all in

[felixmo]

well heres my new and final plan....looking at what others are getting mine seems pretty good. Ive been with rogers for about 7yrs now.

250mins anytime
unlimited evenings weekend after 6pm
free incoming
100mins long distance
$35 smartphone data pack which includes cid, vm, etc and 500megs data

got the 8900 curve $49 no admin fee

all for $30 plus SAF and taxes so $40and change all in

how many credits are you getting?

$35 (data) + $20? (voice) = $55

$55 - $30 = $25

$25 in credits??:D

[qwerty85]

My 3 year contract is expired:

Is it true that I need to sign another 3 year contract in order get a data plan? (I won't get the phone from Roger)

here is what they proposed:
$25: 250/unlimited we, callid, vm
$3: 100 text -$5
+$25 1G data -$5
$43+SAF+tx+3y contract

thanks

[Lulz]

how many credits are you getting?

$35 (data) + $20? (voice) = $55

$55 - $30 = $25

$25 in credits??:D

don't forget unlimited incoming also, lol
it's $10....so $35 of credits

boy80, I don't understand how your bill comes out to..

Your plan:
$25 (250 daytime mins + 6PM unlimited evenings)
$10 Unlimited Incoming
100 LD (no charge)
$35 Data Value Pack

$25+10+35 = $70+ $6.95 SAF + $0.50 911 Fee + tax

So you probably get your $25 voice plan credited fully ($10+$15 Recurring Monthly Fee Credit)
And you probably get Unlimited Incoming Credited which is $10...so $35 of credits

...meaning you only pay $35 + SAF + tax (but you say $30 + saf + tax)
So where did you get additional $5 credit. i am just curious, that's all.

Your voice plan is already maxed out, and can not get more credits
And Unlimited Incoming is also credited

and there are no Value Pack credits that I know of...so where does additional $5 credit come from?


My 3 year contract is expired:

Is it true that I need to sign another 3 year contract in order get a data plan? (I won't get the phone from Roger)

here is what they proposed:
$25: 250/unlimited we, callid, vm
$3: 100 text -$5
+$25 1G data -$5
$43+SAF+tx+3y contract

thanks

The data contract is different than voice contract.
Some Data plans require data contract.

The termination charges for data is $5/month, maximum of $100.
It's Rogers' way of making sure you do not abuse the system by doing the following:

Get an amazing discount on phone because you have data plan, then cancel the data 1 week later, and keep the phone at discounted price.
In most cases, the discount on phones for having a data plan is $100...so Rogers does not steal anything from you. They simply take their $100 back if you decide to abuse the system.

[mattt33]

don't forget unlimited incoming also, lol
it's $10....so $35 of credits

boy80, I don't understand how your bill comes out to..

Your plan:
$25 (250 daytime mins + 6PM unlimited evenings)
$10 Unlimited Incoming
100 LD (no charge)
$35 Data Value Pack

$25+10+35 = $70+ $6.95 SAF + $0.50 911 Fee + tax

So you probably get your $25 voice plan credited fully ($10+$15 Recurring Monthly Fee Credit)
And you probably get Unlimited Incoming Credited which is $10...so $35 of credits

...meaning you only pay $35 + SAF + tax (but you say $30 + saf + tax)
So where did you get additional $5 credit. i am just curious, that's all.

Your voice plan is already maxed out, and can not get more credits
And Unlimited Incoming is also credited

and there are no Value Pack credits that I know of...so where does additional $5 credit come from?


I think i know how it's possible...

He may have had the 500mb data value pack from when it only cost $30 and the old price carried over to what he just renegotiated for.

Therefore,
$25 monthly plan
$10 unlimited incoming
$30 data value pack

minus:
- $25 monthly plan credit
- $10 unlimited incoming credit
----------
$65 - $35(credits) = $30

$30 + SAF + tax
$37.45 + tax

Since the total monthly plan credits may only reach the equivalent of the base plan and there is no data value pack credits given, that's the only way i can see the other $5 savings being accounted for in his plan.

Does anybody else see something i'm missing that would explain it another way?

[Lulz]

Does anybody else see something i'm missing that would explain it another way?

That's what I thought too (only reasonable explanation), but he specifically said $35 Data value pack.

The other "not-so-reasonable" explanation is that he got more credits than his monthly plan ($30 on $25 voice plan)

I know you are not supposed to, but bubble.tea said he saw few times where people actually got more credits than their monthly plan.

In his case, $15, $10 and additional $5, this using up all credit options for monthly plan.
I do know however that you can not have 2 identical credits.
So if you have $5 credit on monthly plan, and negotiated another $5, the rep is not going to add another $5 credit.
He will just remove $5 and add $10.
This, I can confirm 200% that it's true. It gives error when dublicate code is entered

[mattt33]

I do know however that you can not have 2 identical credits.
So if you have $5 credit on monthly plan, and negotiated another $5, the rep is not going to add another $5 credit.
He will just remove $5 and add $10.
This, I can confirm 200% that it's true. It gives error when dublicate code is entered

If that is true about not being able to have two credits of the same amount, how are some people maxing out their monthly plan credits on the $35, $40 or $45 plans?

Based on one credit each of $15, $10 and $5, that would only equate to $30.

I don't know much about the one credit value each rule, but if i'm not mistaken when i first signed up with Rogers(summer 2008) i was given $10 in credits and they were listed as two SEPARATE $5 monthly plan credits.

Perhaps they have changed their policy since then?

[qwerty85]

The data contract is different than voice contract.
Some Data plans require data contract.

The termination charges for data is $5/month, maximum of $100.
It's Rogers' way of making sure you do not abuse the system by doing the following:

Get an amazing discount on phone because you have data plan, then cancel the data 1 week later, and keep the phone at discounted price.
In most cases, the discount on phones for having a data plan is $100...so Rogers does not steal anything from you. They simply take their $100 back if you decide to abuse the system.

Thanks for the explanation. But as I insisted to the vendor, I am not getting a new phone and he still said I need to sign a 3 year contract and the fees would be $400 for breaking the contract...

[Lulz]

If that is true about not being able to have two credits of the same amount, how are some people maxing out their monthly plan credits on the $35, $40 or $45 plans?

Based on one credit each of $15, $10 and $5, that would only equate to $30.

But have you actually seen a voice plan more than $30 being fully credited?

Since there is only 3 type of Monthly Free Credits (15/10/5), I have yet to see a person with voice plan more than $30 to max it out.
For example $40 voice plan (the one that offered 350+350bonus minutes)

My mother has voice plan like that, and all I could get is $30 of monthly credit for it (15/10/5)
no matter how much I asked for additional $5, i always got the same response saying that they can't do it and I am maxed out on monthly fee credits
instead they started crediting other options, like Unlimited Inc and Rogers2Rogers.

This is my mom's plan I posted earlier.

I would rather have a $40 voice plan fully credited, than $30 Monthly Service Fee credits + additional $10 for unlimited incoming. Doing so gives me ability to change her voice plan based on her needs. Don't need Rogers2Rogers anymore? No problem...take it out
but with this option, if I take out Unlmtd Incoming and R2R, I also lose credits for it...which is why I prefer to max out voice plan, and pay for extra features
http://i44.tinypic.com/2wc4sab.jpg

[mattt33]

But have you actually seen a voice plan more than $30 being fully credited?

Since there is only 3 type of Monthly Free Credits (15/10/5), I have yet to see a person with voice plan more than $30 to max it out.
For example $40 voice plan (the one that offered 350+350bonus minutes)

My mother has voice plan like that, and all I could get is $30 of monthly credit for it (15/10/5)
no matter how much I asked for additional $5, i always got the same response saying that they can't do it and I am maxed out on monthly fee credits
instead they started crediting other options, like Unlimited Inc and Rogers2Rogers.

This is my mom's plan I posted earlier.

I would rather have a $40 voice plan fully credited, than $30 Monthly Service Fee credits + additional $10 for unlimited incoming. Doing so gives me ability to change her voice plan based on her needs. Don't need Rogers2Rogers anymore? No problem...take it out
but with this option, if I take out Unlmtd Incoming and R2R, I also lose credits for it...which is why I prefer to max out voice plan, and pay for extra features



No, i've actually never seen a $40+ plan with that much in monthly credits.

So what you're saying is, the maximum amount of credits given is to the value of the base plan BUT only to a maximum of $30?

e.g.
$17.50 plan max = $17.50 in monthly plan credits
$20.00 plan max = $20 in monthly plan credits
$25.00 plan max = $25 in monthly plan credits
$30.00 plan max = $30 in monthly plan credits
$35.00 plan max = $30 in monthly plan credits
$40.00 plan max = $30 in monthly plan credits

Is this what you are saying? So if this is the case then regardless of how much your base plan costs, once you reach $30 in monthly credits (or less if your monthly plan costs less) it doesn't matter how much your base plan is worth since you can obtain the "feature-specific" credits up to an unrestricted amount?

Anyway to get back to the main point, i suppose it's true then that you are only able to get 1 each of $15/$10/$5 monthly credits based on your mom's bill.

Anyone out there with MORE than $30 in monthly plan credits??

[choch]

But have you actually seen a voice plan more than $30 being fully credited?

Since there is only 3 type of Monthly Free Credits (15/10/5), I have yet to see a person with voice plan more than $30 to max it out.
For example $40 voice plan (the one that offered 350+350bonus minutes)

My mother has voice plan like that, and all I could get is $30 of monthly credit for it (15/10/5)
no matter how much I asked for additional $5, i always got the same response saying that they can't do it and I am maxed out on monthly fee credits
instead they started crediting other options, like Unlimited Inc and Rogers2Rogers.

This is my mom's plan I posted earlier.

I would rather have a $40 voice plan fully credited, than $30 Monthly Service Fee credits + additional $10 for unlimited incoming. Doing so gives me ability to change her voice plan based on her needs. Don't need Rogers2Rogers anymore? No problem...take it out
but with this option, if I take out Unlmtd Incoming and R2R, I also lose credits for it...which is why I prefer to max out voice plan, and pay for extra features
http://i44.tinypic.com/2wc4sab.jpg

that is the greatest deal I have ever seen. you have like 400 more minutes than I do and pay 10 dollars less in total with many more features. Im going to call in and try to get them to match this incredible plan .

[boy80]

I think i know how it's possible...

He may have had the 500mb data value pack from when it only cost $30 and the old price carried over to what he just renegotiated for.

Therefore,
$25 monthly plan
$10 unlimited incoming
$30 data value pack

minus:
- $25 monthly plan credit
- $10 unlimited incoming credit
----------
$65 - $35(credits) = $30

$30 + SAF + tax
$37.45 + tax

Since the total monthly plan credits may only reach the equivalent of the base plan and there is no data value pack credits given, that's the only way i can see the other $5 savings being accounted for in his plan.

Does anybody else see something i'm missing that would explain it another way?

Thats very close

I actually play $28.34 per month plus $7.45 (saf +911)

The reason for the odd number is the 33% BB discount I get on the data plan discount

If you know someone (phone number) with a awesome plan, retentions reps and look into it and apply similar credits provided they are not new subs in a new term.

My friend didnt even get the vp letter and they gave her the 8900 for $49 as well no admin fee.

Reps wont log the calls if you are 'soft' inquiring, but if you be a a$$ and are all pushy and stuff they will make lotsa notes and then you may not get anything. You can usually tell in the first few minutes if a rep is really wanting to help you get WHAT you want at the PRICE you want.

[boy80]

don't forget unlimited incoming also, lol
it's $10....so $35 of credits

boy80, I don't understand how your bill comes out to..

Your plan:
$25 (250 daytime mins + 6PM unlimited evenings)
$10 Unlimited Incoming
100 LD (no charge)
$35 Data Value Pack

$25+10+35 = $70+ $6.95 SAF + $0.50 911 Fee + tax

So you probably get your $25 voice plan credited fully ($10+$15 Recurring Monthly Fee Credit)
And you probably get Unlimited Incoming Credited which is $10...so $35 of credits

...meaning you only pay $35 + SAF + tax (but you say $30 + saf + tax)
So where did you get additional $5 credit. i am just curious, that's all.

Your voice plan is already maxed out, and can not get more credits
And Unlimited Incoming is also credited

and there are no Value Pack credits that I know of...so where does additional $5 credit come from?




The data contract is different than voice contract.
Some Data plans require data contract.

The termination charges for data is $5/month, maximum of $100.
It's Rogers' way of making sure you do not abuse the system by doing the following:

Get an amazing discount on phone because you have data plan, then cancel the data 1 week later, and keep the phone at discounted price.
In most cases, the discount on phones for having a data plan is $100...so Rogers does not steal anything from you. They simply take their $100 back if you decide to abuse the system.

heres my billing details

+$20 250min/eve/wknd free after 8pm
-$10 monthly credit
-$5 monthly plan credit 3yr
-$5 monthly plan credit 3yr
+$5 6pm early eve calling
+$10 Unlimited incoming
-$10 Unlimited incoming 3yr
+$35 BB data value pack
-$11.66 33% Value pack add on discount

+$6.95 SAF
+$0.50 911 fee


and 100 mins LD not listed but on my account. I wouldve like more recurring credits instead of the 3yr credits but this was the best the rep could do and Im happy with it.

[next_godfather]

...

[a in yul]

heck, if this is true i would give you a finders fee for negotiating my contract to match yours..!!

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

[marcopolo85]

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

Do you have a link to this bell plan?

[ahsalloum]

My plan is
250 DT min
Unlim eve/we after 6
R2R
$35 Blackberry value pack

for $45 + SAF + 911 + tax.

The plans in this thread are depressing. :|

[eliteblaze2]

Which region are you in?
I don't think you can get that in Toronto..

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

[ChipSkate]

Hi wondering if anyone can comment on retention plans for Family Plan users?

For a loyal customer for 7 years, perfect payment history...what have you guys gotten from retention? How would I get some -$10 credits that I see you guys have gotten after six months?!?

I'm undecided if I should switch to Telus/Bell after 7 years with Rogers. I've been off contract since 2006 FYI.

Family Plan
600 Shared Anytime Minutes
6pm-unlimit weekends

First phone $45
Bundled value pack - VM/CallID/SMS - $15
SAF/911 - $8

Second phone $20
Value Pack - VM/Call ID - $11
SAF/911 - $8
___________________
Total per month before tax - $104

Now they're offering the same deal saying it's a great legacy plan you don't want to give up... true?

Customer Service offered me BB Curve $199/3 years contract and iPhone 3G $199/3 years... I'm considering upgrading to a $35/500mb data plan value pkg... sell off the 2 phones on Craiglist and recover about $20/month back.. but I'd still be at $55/month per person with data on one.

Any help would be greatly appreciated!! Thanks.

[raskal]

Hi wondering if anyone can comment on retention plans for Family Plan users?

I was on the family plan 3 years ago and bailed to make 3 individual plans with free R2R.

Each phone has 250 min and not much else, but I plan on doing better.

Total for all 3 phones is $98 (taxes in)

[ChipSkate]

Thanks for the wake up call raskal!!!

And to think I "almost" got suckered in for 3 more years at the lure of a BB (not even Bold!) Anyone have positive Family Plan experiences... any chance of getting SAF waived?

[choch]

Do you have a link to this bell plan?

ya for real "next godfather", do you have a link to that plan by bell? If rogers cant match it for me I might just actually cancel and go with bell if its all that stuff for that low price.

[Kaitlyn]

I finalized my plan a while ago and have been a bit out of touch since. Is there anything I can do to lower my plan? I know not too long ago I could combine some things including 500mb data, but (at least for now), I do not want to give up my 6gb data.

- 250 mins - $20
- Unlimited @ 5pm - $7
- 6GB data - $30
- 500 texts - $5
- Unlimited incoming - $10 (-$10 credit)
- Voicemail - $7
- WhoCalled - $3
- Rogers 2 Rogers - $5 (-$5 credit)
- 1,000 LD mins - $5
- Call display - $7 (-$7 credit)
- SAF waived
- -$7 monthly credit
- -$10 monthly credit
- -$15 monthly credit

= $45/month

Anything I can do/combine/etc. do lower my bill even further?

[hoon]

I finalized my plan a while ago and have been a bit out of touch since. Is there anything I can do to lower my plan? I know not too long ago I could combine some things including 500mb data, but (at least for now), I do not want to give up my 6gb data.

- 250 mins - $20
- Unlimited @ 5pm - $7
- 6GB data - $30
- 500 texts - $5
- Unlimited incoming - $10 (-$10 credit)
- Voicemail - $7
- WhoCalled - $3
- Rogers 2 Rogers - $5 (-$5 credit)
- 1,000 LD mins - $5
- Call display - $7 (-$7 credit)
- SAF waived
- -$7 monthly credit
- -$10 monthly credit
- -$15 monthly credit

= $45/month

Anything I can do/combine/etc. do lower my bill even further?

wow nice plan. i'd be more worried about losing all those credits then trying to get a lower plan.

i don't think you will be saving much if you went with the $35 data package
which includes 500mb data, cid, unl text, vm.
technically you have a $35 plan just without vm.
So i would say NO, leave your plan as is.

EDIT: didn't see that you are paying for vm. either way, dont' risk losing your credits.

[vomer]

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

WTH! Too good to be true lol... Wanna get me one too? :o

[Gtabuddy]

I think you need a reality slap. $54 of credits on a $20 dollar base plan and you want more? Some people are just ridiculous.....


I finalized my plan a while ago and have been a bit out of touch since. Is there anything I can do to lower my plan? I know not too long ago I could combine some things including 500mb data, but (at least for now), I do not want to give up my 6gb data.

- 250 mins - $20
- Unlimited @ 5pm - $7
- 6GB data - $30
- 500 texts - $5
- Unlimited incoming - $10 (-$10 credit)
- Voicemail - $7
- WhoCalled - $3
- Rogers 2 Rogers - $5 (-$5 credit)
- 1,000 LD mins - $5
- Call display - $7 (-$7 credit)
- SAF waived
- -$7 monthly credit
- -$10 monthly credit
- -$15 monthly credit

= $45/month

Anything I can do/combine/etc. do lower my bill even further?

[Kaitlyn]

I think you need a reality slap. $54 of credits on a $20 dollar base plan and you want more? Some people are just ridiculous.....

That's not what I asked.

For example, not too long ago I could have gotten that $30 value pack that would have reduced the bill further, but I would have had to drop to 500mb data. I didn't want to do that one thing, so perhaps there is another option I am unaware of.

I've exhausted any credits I could get.

[mattt33]

That's not what I asked.

For example, not too long ago I could have gotten that $30 value pack that would have reduced the bill further, but I would have had to drop to 500mb data. I didn't want to do that one thing, so perhaps there is another option I am unaware of.

I've exhausted any credits I could get.

i would first off like to give my "opinion" here....

Personally, my stance on the matter is if someone is willing to go through the trouble and hassle of countless hours on the phone in an attempt to reduce their fees i don't see any problem with that and feel they deserve it for their efforts.

We all know how difficult it can be to negotiate over the phone to get such and such discounts/credits, so if someone is persistent enough to keep trying regardless of how frustrating a time it may be and how often they get shut down (we all know this is the case), then all the power to them!!

This is not meant to be targeted towards anyone, but rather just a general statement.... I feel that those who complain of other getting "too much" only wish that they could get more but may not want to go through the trouble of doing it themselves.

Whenever i see someone else's plan description that's actually better than mine, believe it or not it motivates me to do better myself (and at the same time admire that person's efforts). If one person can do it, so can many others. It basically comes down to individual effort, persistence and LOTS of patience (and a bit of luck of course - which ties in with being patient until your luck comes up).


OKAY... i just felt like i had to put that out there. I'm sure i'll get people lashing back but it's all good. It's just my opinion after all.


Now, going back to "Kaitlyn's" post, i actually feel there can be changes made to improve the plan.

If i'm not mistaken, they have a "retentions value pack" that includes Call Display, Voicemail, 2500 (i think) text messages, and POSSIBLY WhoCalled (but it appears a lot of people don't like this feature anyway and have it disabled).... for $10.

So, going back to the breakdown of the plan:

current plan... (being charged total of $15)
- $5 500 texts
- $7 voicemail
- $3 whocalled
- $7 (-$7 credit) call display

change...
- $10 retention value pack which includes:
- 2500 texts
- voicemail
- call display
- whocalled

So if this retention pack's given, an additional $5 would potentially be saved per month. If i had this plan i probably wouldn't want to give up the $30 6gb data either even if you don't use it all since it will most likely NEVER come back.

Well I've been a long time lurker on this forum but it's the info i've obtained here from others that has allowed me to get the great plan that i'm currently in possession of. So i feel others should benefit from it as well as i have.

Alright well that's just what i think you can do... not saying it's guaranteed to work but definitely worth a try. Hope that helps!! :)

[densil_lopez]

I finalized my plan a while ago and have been a bit out of touch since. Is there anything I can do to lower my plan? I know not too long ago I could combine some things including 500mb data, but (at least for now), I do not want to give up my 6gb data.

- 250 mins - $20
- Unlimited @ 5pm - $7
- 6GB data - $30
- 500 texts - $5
- Unlimited incoming - $10 (-$10 credit)
- Voicemail - $7
- WhoCalled - $3
- Rogers 2 Rogers - $5 (-$5 credit)
- 1,000 LD mins - $5
- Call display - $7 (-$7 credit)
- SAF waived
- -$7 monthly credit
- -$10 monthly credit
- -$15 monthly credit

= $45/month

Anything I can do/combine/etc. do lower my bill even further?..


i think you got the best plan i ever saw in this thread..this plan will be rolemodel for us to bug rogers retention.. lots of us are paying more than this and still we don't have any data to use...
by the way, if you can get get one more plan with iphone, i pay you 100 dollars and full phone cost if you transfer it to me ...:?:

[zweinstein]

I finalized my plan a while ago and have been a bit out of touch since. Is there anything I can do to lower my plan? I know not too long ago I could combine some things including 500mb data, but (at least for now), I do not want to give up my 6gb data.

- 250 mins - $20
- Unlimited @ 5pm - $7
- 6GB data - $30
- 500 texts - $5
- Unlimited incoming - $10 (-$10 credit)
- Voicemail - $7
- WhoCalled - $3
- Rogers 2 Rogers - $5 (-$5 credit)
- 1,000 LD mins - $5
- Call display - $7 (-$7 credit)
- SAF waived
- -$7 monthly credit
- -$10 monthly credit
- -$15 monthly credit

= $45/month

Anything I can do/combine/etc. do lower my bill even further?

You have a $7 monthly plan credit listed there. I actually have that on my plan as well but it is used to credit CID (you have a feature specific credit for that.) Does anyone know whether those $5 would count towards your credit allowance or not?

[letsnotwait]

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

I call it BS.

[kevinlee2]

I call it BS.

i second that...

[BootsJessie]

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

That's all?
I would have had them throw in the kitchen sink too and maybe come to my house and wash my car once a week.

[densil_lopez]

I call it BS.

i called retention and asked about this posted plan.. she said me same thing..its BS..

i challange the original plan holder to comeup with a proof like copy of rogers bill......:twisted:

[BootsJessie]

i called retention and asked about this posted plan.. she said me same thing..its BS..

i challange the original plan holder to comeup with a proof like copy of rogers bill......:twisted:

I think you have to call Santa for this one. Or the tooth fairy.

[Aznsilvrboy]

Is there a $20 plan that includes 250 mins, unlimited eve/weekends from 6pm or only 8pm? Also, is are there feature specific credits for unlimited network calling, and unlimited incoming? I'm thinking of calling them up and ask to switch my credited R2R to unlimited network calling (credited too of course).

[number8888]

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

Obviously a troll.

The 700 anytime minutes plan is $170 a month. Even if everything else is credited you still need to get $150 in regular credits for the voice plan. Also from what I understand data plans cannot be credited.

[mattt33]

Obviously a troll.

The 700 anytime minutes plan is $170 a month. Even if everything else is credited you still need to get $150 in regular credits for the voice plan. Also from what I understand data plans cannot be credited.

Yeah the total seems a little far fetched to me as well, however you can get the 700 minutes plan anytime for $40-45. It's actually a regular plan they always have (i.e. not retentions-specific).

The data credit that's claimed is where i'm more unsure about...

[tagaravabha]

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri

Either this is BS, or you're in for a hell of a surprise when you get your bill.

[Bakedbread]

Is there a $20 plan that includes 250 mins, unlimited eve/weekends from 6pm or only 8pm? Also, is are there feature specific credits for unlimited network calling, and unlimited incoming? I'm thinking of calling them up and ask to switch my credited R2R to unlimited network calling (credited too of course).

pretty sure the only retentions base plan that has those features is:

$25
250 daytime minutes
unlimited evenings/weekends @ 6pm

This is what my retention base plan is and from what I understand, different credits can only be applied to this base plan.

ie: (what i have):
Unlimited incoming (credited)
Unlimited Rogers2Rogers (credited)
Monthly bill credit $15
Monthly bill credit $5

Apparently these credits are "tied" to that retentions base plan..
cause i tried switching to the $17.50 EPP plan which seems MUCH better than this $25 base plan because it seems as though im paying $7.50 for an additional 50 minutes, but every Rogers rep i talked to said they cant reapply those credits to the EPP.

I still find it a little BS, cause ive seen peopel with EPP plans and monthly bill credits, but i guess i dont want to get flagged asking for too much and audited

[notorius29]

Does anyone know if you say you want to move onto Fido would get you an improved retention to stay? Rogers owns Fido so would it make any difference? My current contract is up this summer and I'd like to get the best offer I can.

[shopper-X]

Obviously a troll.

The 700 anytime minutes plan is $170 a month. Even if everything else is credited you still need to get $150 in regular credits for the voice plan. Also from what I understand data plans cannot be credited.

I call BS too, but I have to say that Retentions was offering the $40 plan with 350 minutes plus 350 bonus minutes between November and February. I signed up two new Ontario accounts with that base plan.

SocCode:BM350P42N


My Current Price Plan

350/Unltd Eve/Wkds Plan - $40.00

350 Bonus Minutes
Unlimited Eve/Wknd Minutes
Unl. Local Calls 3 Mths
350 Wkday / Unltd. Eve/Wkend
6PM Early Eve. Calling Option

[Lulz]

Is there a $20 plan that includes 250 mins, unlimited eve/weekends from 6pm or only 8pm? Also, is are there feature specific credits for unlimited network calling, and unlimited incoming? I'm thinking of calling them up and ask to switch my credited R2R to unlimited network calling (credited too of course).

You can get $25/250 mins and eveings at 6PM, and then for there you can negotiate the addons.

Obviously a troll.

The 700 anytime minutes plan is $170 a month. Even if everything else is credited you still need to get $150 in regular credits for the voice plan. Also from what I understand data plans cannot be credited.


So let me get this straight:
People pay $25 for base plan with 250 minutes...but for 350 more minutes, they are supposed to pay $125 more???
That's silliest thing I have heard. Where did you even get this number??
The funniest thing is:

Even if person takes $25 plan with 250 minutes and goes over by 350 minutes (700 total talked), he will only pay $105 extra (350 times $0.30)...
When we add $25 to $105, we get $130 which is $20 cheaper than if he got this magical $150 plan, lol.

Does anyone know if you say you want to move onto Fido would get you an improved retention to stay? Rogers owns Fido so would it make any difference? My current contract is up this summer and I'd like to get the best offer I can.

Don't say you are going to Fido. Why would you.
Say you want to go to Telus/Bell/Virgin.
They don't care if you go to Fido.

[vomer]

What is the best plan I can get based on these needs guys :

- At least 250 Local Mins
- 1000 Long distance Mins
- 500MB Data
- SMS or My 5
- CID, VM.

Any suggestions?

[rp_guy]

FYI cancel my services does not direct to customer relations. you need to say you were dropped from a call with them or something until you get transferred to them.

[Lulz]

What is the best plan I can get based on these needs guys :

- At least 250 Local Mins
- 1000 Long distance Mins
- 500MB Data
- SMS or My 5
- CID, VM.

Any suggestions?

You didn't mention evenings and weekends. Do you still need it?
Also what do you mean SMS or My5?

[samj1]

How do you get these general monthly credits? Is it usually to make up for some mistake (i.e, billing error) on the part of Rogers?

[felixmo]

How do you get these general monthly credits? Is it usually to make up for some mistake (i.e, billing error) on the part of Rogers?
Sometimes the reps don't actually tell you it's a credit. In my case they told me they can give me 250 mins + unlimited eve + wkends for $15, but it actually costs $20. In that case, they give me a $5 monthly credit for 3 years to make it $15. They also threw in free call display for 3 years as a surprise.

You can check this on their website, under Manage My Wireless Services.

[choch]

I just called in twice in a row and spoke with 2 of the most difficult reps I could possibly get. I mentioned a plan I seen in these forums during the first conversation and the rep told me they dont match plans, they cant just give me credits because its too expensive, if I cant afford it then I dont need a cell phone and she was fully willing to cancel me. The second rep I told her I wanted a price match with virgin mobile and she said basically she cant help me I have the best possible plan she can offer me, and when I said ok Id like to cancel she was fully ready to do so. I am stuck paying 40 bucks a month I guess for a crappy plan.

[mattt33]

I just called in twice in a row and spoke with 2 of the most difficult reps I could possibly get. I mentioned a plan I seen in these forums during the first conversation and the rep told me they dont match plans, they cant just give me credits because its too expensive, if I cant afford it then I dont need a cell phone and she was fully willing to cancel me. The second rep I told her I wanted a price match with virgin mobile and she said basically she cant help me I have the best possible plan she can offer me, and when I said ok Id like to cancel she was fully ready to do so. I am stuck paying 40 bucks a month I guess for a crappy plan.

What does your $40 plan have anyway?

[DealAddictionz]

my current plan right now is good enough for what i need it for. the TROLL plan abouve is obviously bs LOL

my plan is as follows:
300mins
evenings and weekends at 6pm
rogers to rogers
unlimited texting
call display

for 15$ before taxes and saf

[choch]

What does your $40 plan have anyway?

250 minutes 20.00
credit - 7.00
rogers to rogers
value pack 10.00
50 bonus minutes
6pm early evening 5.00
911
SAF

[felixmo]

I just called in twice in a row and spoke with 2 of the most difficult reps I could possibly get. I mentioned a plan I seen in these forums during the first conversation and the rep told me they dont match plans, they cant just give me credits because its too expensive, if I cant afford it then I dont need a cell phone and she was fully willing to cancel me. The second rep I told her I wanted a price match with virgin mobile and she said basically she cant help me I have the best possible plan she can offer me, and when I said ok Id like to cancel she was fully ready to do so. I am stuck paying 40 bucks a month I guess for a crappy plan.

I don't think you were actually speaking to Retentions. Many times I have called reps who pose as reps from retentions. To get to retentions, you need a regular rep to transfer you to retentions.

[ahsalloum]

Okay guys, so I got my Bold HUP and on this paper it says I will be charged $299.99 but I was supposed to have bought this for $99.99. Is this a generic notice or should I have to call Rogers.

[ForbiddenX]

^ Call rogers and they should change it for you. Thats what they did for me and the E71 I got. It was billed at $249.99 and they gave me a $170 credit to offset the difference. Hope this helps

[cybertron]

So I've tried calling a few times in the past weeks to Rogers CSR, which the lady told me was retensions. My current plan is $25 with

250 Min
Evenings and Weekends @6pm
R2R Credit
CID Credit
VM Credit
SAF Credit

I was willing to add the $35 data plan and all I wanted was the Bold to be free or $99 or less.

The sales rep were all stating that Rogers can not lower phone prices and was unwilling to keep me as a customer. My plan is up in Aug, but the worst thing is that I know someone who recently just got the Bold for FREE! :mad:

[felixmo]

So I've tried calling a few times in the past weeks to Rogers CSR, which the lady told me was retensions. My current plan is $25 with

250 Min
Evenings and Weekends @6pm
R2R Credit
CID Credit
VM Credit
SAF Credit

I was willing to add the $35 data plan and all I wanted was the Bold to be free or $99 or less.

The sales rep were all stating that Rogers can not lower phone prices and was unwilling to keep me as a customer. My plan is up in Aug, but the worst thing is that I know someone who recently just got the Bold for FREE! :mad:

You definitely didn't get to Retentions.

No Retentions rep would say that he/she would be "unwilling to keep you as a customer".

[Gtabuddy]

Okay guys, so I got my Bold HUP and on this paper it says I will be charged $299.99 but I was supposed to have bought this for $99.99. Is this a generic notice or should I have to call Rogers.

its generic. the rep told me the price on the paper wont be the same as what im getting, she said just ignore it.

[ahsalloum]

^ Call rogers and they should change it for you. Thats what they did for me and the E71 I got. It was billed at $249.99 and they gave me a $170 credit to offset the difference. Hope this helps

its generic. the rep told me the price on the paper wont be the same as what im getting, she said just ignore it.

Thanks for the input guys, but contradicting statements. Anyone else to confirm either reports? :)

[robs_77]

Thanks for the input guys, but contradicting statements. Anyone else to confirm either reports? :)

It is generic, I got the same letter. I called Rogers today for other things and figured I may as well confirm that I was going to be billed the correct amount for my phone and it was all good. They do make billing mistakes from time to time so if something is off, just call after you get your next bill.


So I've tried calling a few times in the past weeks to Rogers CSR, which the lady told me was retensions. My current plan is $25 with

250 Min
Evenings and Weekends @6pm
R2R Credit
CID Credit
VM Credit
SAF Credit

I was willing to add the $35 data plan and all I wanted was the Bold to be free or $99 or less.

The sales rep were all stating that Rogers can not lower phone prices and was unwilling to keep me as a customer. My plan is up in Aug, but the worst thing is that I know someone who recently just got the Bold for FREE! :mad:

A Bold for FREE??? I had to work really hard to get my Bold for $70...and I've been a customer for quite a while.

I also had a nasty rep today...she told me she was in Customer relations and was telling me all sorts of wrong information about my account and the price I was getting for my HUP. I called back a few minutes later and got to the correct department. That person said that the other rep should have put me through to Customer Relations since she cannot see all the extra info. She also mentioned that they just installed a new system so now everytime you speak to a rep it gets tracked!

It seems that in the past week they raised prices on the BB's and again they claim to be clamping down on the deals they give out on popular phones. I'm curious to see what other people will be able to get in the coming weeks...

[Aznsilvrboy]

I don't think you were actually speaking to Retentions. Many times I have called reps who pose as reps from retentions. To get to retentions, you need a regular rep to transfer you to retentions.

If things didn't change in the past month, you can get to retentions by dialing *611, then say "cancel" to the automated response system, it will say "okay, let me get someone to help you with that", after you get through, you're talking to retentions.

[rtsen]

I have a total of $24 in tax credit for individual features, $7 for Call display, $7 for voice mail, $5 each for R2R and evening at 6pm. All the credits are monthly tax credit except for the call display which is tied to the call display.

Is it possible to switch these credits to a iphone value pack? example, there is a $15 value pack with call display, voicemail, and 2500 text messages, it is possible to switch $15 credit to the value pack and still have the $9 credit leftover?

[cybertron]

It is generic, I got the same letter. I called Rogers today for other things and figured I may as well confirm that I was going to be billed the correct amount for my phone and it was all good. They do make billing mistakes from time to time so if something is off, just call after you get your next bill.




A Bold for FREE??? I had to work really hard to get my Bold for $70...and I've been a customer for quite a while.

I also had a nasty rep today...she told me she was in Customer relations and was telling me all sorts of wrong information about my account and the price I was getting for my HUP. I called back a few minutes later and got to the correct department. That person said that the other rep should have put me through to Customer Relations since she cannot see all the extra info. She also mentioned that they just installed a new system so now everytime you speak to a rep it gets tracked!

It seems that in the past week they raised prices on the BB's and again they claim to be clamping down on the deals they give out on popular phones. I'm curious to see what other people will be able to get in the coming weeks...

Do the female reps at Rogers seem really pissy lately or is it just my luck, I've been getting told off and called a liar for stating that others have been getting BB at lowered prices or free. I've been with Rogers for over 10 years now, maybe not on the same account but this account I've been with 6 years now and they can't even give me a BB for $99 or less to keep me as a customer! I think that is ******** and specially with all the competition out there and the new niagra(curve) that is coming out, Rogers will lose a lot of customers if their reps keep acting like mofos.

I dont think my request is all that demanding, I am actually adding more service and giving them more money?? :rolleyes::confused:

[felixmo]

Hmm...seems like Rogers is changing HUP from 1 year to 2 YEARS!?!?!? for smartphones (already on a data plan):mad::mad::cry:

http://www.howardforums.com/showthread.php?t=1508289

Happy St. Patrick's Day from Robbers:mad:

[wiebecj]

Hmm...seems like Rogers is changing HUP from 1 year to 2 YEARS!?!?!? for smartphones (already on a data plan):mad::mad::cry:

http://www.howardforums.com/showthread.php?t=1508289

Happy St. Patrick's Day from Robbers:mad:

oh man, i hope not!! That would suck for me :-(

[Aznsilvrboy]

You can get $25/250 mins and eveings at 6PM, and then for there you can negotiate the addons.


What about feature specific credits (not credits applied towards MSF)? Is there one for unlimited network calling? I know there's one for R2R because I have it lol.

[clipz2099]

called in, talked to "Harki". This is what she offered me.

$25 (150min weekday + 100 bonus, eve/wk @ 9pm)
unlimited network calling (credited)
$10 retention vp (ci, vm, 2500 txt)
SAF/911
Total: $42 + tax

Uh ya...she was a tough cookie. well didn't accept, call again in few days.

She also said they no longer offer the EPP plan.

[wiebecj]

well, it seems to be true! no smartphone hup's for 2 years (instead of 1) Wonder if they consider the iphone 3g a smartphone...

[tomtomtom]

oh man, i hope not!! That would suck for me :-(

http://www.boygeniusreport.com/2009/03/17/rogers-raises-prices-of-blackberry-devices-to-make-up-for-30mm-in-acquistion-expenses

Here you go

Some Canadians in the market for a new BlackBerry might have noticed that Rogers recently enacted a price hike on the three-year contract prices for some of its most popular BlackBerry devices. The price increases saw the Curve 83xx go to $149.99 (up $50), Curve 8900 to $224.99 (up $25) and the Bold go to $299.99 (up $50). While most handset price increases are done after an evaluation of a supply and demand model, it seems that Rogers decided to throw caution to the wind after some senior executives noticed the budget for acquisitions was currently $30 million in the red. One of our ninjas passed along the following email, allegedly sent out by a Rogers VP:

On Wednesday, the senior executive team realized that they were over budget $30 million dollars on their cost of acquisition. How I don’t know why it took so long. [sic] They then did their knee jerk response. Your DBM’s and other local managers know nothing more than this and are in the dark as much as we are on this other than we were told VERBALLY that in market quotes would be honored for 30 days from today. The exception lists are due Monday and only for non named accounts. I have requested in every region for a positioning statement and to this moment have not heard a response. If it makes you feel any better the retail has even more uncertainty.

Our only question is other than advertising, marketing and promotions, what the hell could Rogers have been spending so much money on to make them go so far over budget in acquisitions? It’s not like they were buying new subcribers steak dinners for signing up…

[BrgnHunter]

i called in to match a bell plan

700 anytime minutes
free network calling*canada wide(free rogers to rogers fido and rogers home phone)
free incoming calls
free from 5pm
1000 CDN Long distance minutes
500 MB BB data
Call Display with Name Display
Enhanced Voicemail
Unlimited text
3 year contract
DRUM ROLL****
20(voice plan after the credits)+10 (data after the credits)
my system access fee is waived, because i called in and said bell would waive it for me
-got the bold for 99 and no admin fee

so everymonth
im gonna pay 30 plus tax.... :cheesygri:cheesygri:cheesygri:cheesygri:cheesygri :cheesygri


a lot of peeps are calling this plan BS, but i'm a believer. :D :D

[kazuyakun]

I just called Rogers CS. I got this plan

250 Anytime Mins
Unlimited Calling after 8pm
Call Display
3 Year Contract

25$ + SAF + all other regular charges.

This plan seems bad compared to what others have been getting. Been with rogers for over 3 years and my 3 year contract ended a few months ago. Anyone got tips on how to get a better deal or is this a good as a deal you can get at the moment?

[number8888]

So let me get this straight:
People pay $25 for base plan with 250 minutes...but for 350 more minutes, they are supposed to pay $125 more???
That's silliest thing I have heard. Where did you even get this number??
The funniest thing is:

Even if person takes $25 plan with 250 minutes and goes over by 350 minutes (700 total talked), he will only pay $105 extra (350 times $0.30)...
When we add $25 to $105, we get $130 which is $20 cheaper than if he got this magical $150 plan, lol.



I didn't make this up. It's on the Rogers site. 700 min for 170. I checked again though and it's actually 700 min Canadian-wide. So I guess comparing them is not fair.

Still there's no 700 local min plan (as I know) and 350+350 is not the same. In the latter plan it's more like the regular $35 plan with 350 bonus minutes, in which case the post should have been more clear (for reference sake). And even that plan would be a stretch.

Anyway, no matter how you look at it, the math doesn't add up.

[skatastrophiic]

I'm going on my 4th year with Rogers (As of this upcoming September). I've renewed twice (2 year terms). My current plan is:

150 Anytime mins.
Nights/Weekends @ 6pm
No Caller ID, no texting, no data.
$25/month, plus fees and taxes.
After everything (and texting fees) I usually run at 42-49/month.

At the time I renewed, 6pm nights were not available (I had been dealing with in-store clerks...Big mistake).

My questions are:

1) Could I get the EPP or something similar even though my contract is not going to expire until September? Will I have grounds to get a decent deal? The way I look at it, I'm getting so ripped off as it is, that it may be hard to justify getting what's considered a 'good' plan.

2) I've heard a lot about people getting iPhone/BB w/ data etc. I would really like to upgrade to some sort of smartphone with data (most likely an iPhone or E71). Since I have only been using 'basic' phones, will it be possible to negociate both a) a fair voice/text/Caller ID etc. plan and b) a data plan, for a total of no more than 45/month? In addition to all of this, would I be able to obtain hardware at reduced cost?

It seems like a lot to ask...But honestly, look at what I'm paying per month for ONLY 150mins +Nights/Weekends. In my opinion it's absolutely insane (and partly at my own fault for not informing myself earlier).

Thanks!

[Repooc]

OK... WTF!?!?! I'm totally pissed right now!

I got a letter back from Rogers saying that the $50 mail-in-rebate I sent in doesn't apply to my iPhone... while EVERY SINGLE AGENT (regular CSR and retentions) I spoke to into AND in the store said I would get the $50 for my tier 5 upgrade.

and thats not all... this is the REAL F*&CED up part.

I get my bill today, and for all 3 of my lines that I have on there... NONE of the credits they promised me are there... so my bill is ASTRONOMICAL!!! I'm absolutely fuming... I'll be calling back retentions this weekend and ripping them a new one. I even have the reference number from the time the 'deal' was supposedly solidified.

Any other suggestions before I call?

[Simkins]

Just a quick question, I currently am on the plan listed below although would like to get a BB. I've called in and spoken to retentions and have gotten some pretty crappy offers.

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Fee Credit 3 yr -7.00
Savings: Monthly Plan Credit -5.00
Savings: Digital Call Display Credit -7.00
Canadian LD Anytime Option 5.00
Text Messaging 10.00
Voicemail 7.00
Call Display w/Name Display 7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95

I currently spend 32.45 + tax so it comes to 36.67 all in. It seems that if I add data I would be on the same 25 / month plan + 35 for the BB value pack. So it would be 60 + tax. Anyone gotten anything better recently?

Thanks.

[andy_4029]

Anyone know what are the special retentions value packs?

[ahsalloum]

Just a quick question, I currently am on the plan listed below although would like to get a BB. I've called in and spoken to retentions and have gotten some pretty crappy offers.

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Fee Credit 3 yr -7.00
Savings: Monthly Plan Credit -5.00
Savings: Digital Call Display Credit -7.00
Canadian LD Anytime Option 5.00
Text Messaging 10.00
Voicemail 7.00
Call Display w/Name Display 7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95

I currently spend 32.45 + tax so it comes to 36.67 all in. It seems that if I add data I would be on the same 25 / month plan + 35 for the BB value pack. So it would be 60 + tax. Anyone gotten anything better recently?

Thanks.

You'll probably be able to get yourself $15-20 in credits or extra stuff. Unless you're able to negotiate a great plan, you can expect to pay $45 + SAF + 911 and taxes for a plan like this. Some people have got this for as low as $25 and $30, but I have no clue how. I'm guessing most of them call multiple times; I can't see myself doing that all day, I'm sure they'll notice. But $45, IMO is decent for a plan with the $35 value pack which is very comprehensive.

[Lulz]

Anyone know what are the special retentions value packs?

$10
CallerID with NameDisplay
Voicemail
2500 SMS

[number8888]

OK... WTF!?!?! I'm totally pissed right now!

I got a letter back from Rogers saying that the $50 mail-in-rebate I sent in doesn't apply to my iPhone... while EVERY SINGLE AGENT (regular CSR and retentions) I spoke to into AND in the store said I would get the $50 for my tier 5 upgrade.

and thats not all... this is the REAL F*&CED up part.

I get my bill today, and for all 3 of my lines that I have on there... NONE of the credits they promised me are there... so my bill is ASTRONOMICAL!!! I'm absolutely fuming... I'll be calling back retentions this weekend and ripping them a new one. I even have the reference number from the time the 'deal' was supposedly solidified.

Any other suggestions before I call?

The MIR specifically said that iPhone is not eligible, and it's always better to go by what's written than what someone said. Unless they have some kind of note about that rebate I would say it's as good as gone. Maybe iPhone has a different rebate? (I haven't seen any though.)

As for your bill it's probably a mistake. Happens all the time it seems. I switched plans last month and they decided to retroactively bill me extra for Feb for some reason.


I'm going on my 4th year with Rogers (As of this upcoming September). I've renewed twice (2 year terms). My current plan is:

150 Anytime mins.
Nights/Weekends @ 6pm
No Caller ID, no texting, no data.
$25/month, plus fees and taxes.
After everything (and texting fees) I usually run at 42-49/month.

At the time I renewed, 6pm nights were not available (I had been dealing with in-store clerks...Big mistake).

My questions are:

1) Could I get the EPP or something similar even though my contract is not going to expire until September? Will I have grounds to get a decent deal? The way I look at it, I'm getting so ripped off as it is, that it may be hard to justify getting what's considered a 'good' plan.

2) I've heard a lot about people getting iPhone/BB w/ data etc. I would really like to upgrade to some sort of smartphone with data (most likely an iPhone or E71). Since I have only been using 'basic' phones, will it be possible to negociate both a) a fair voice/text/Caller ID etc. plan and b) a data plan, for a total of no more than 45/month? In addition to all of this, would I be able to obtain hardware at reduced cost?

It seems like a lot to ask...But honestly, look at what I'm paying per month for ONLY 150mins +Nights/Weekends. In my opinion it's absolutely insane (and partly at my own fault for not informing myself earlier).

Thanks!

EPP gives you 250 minutes plus 6pm evening/weekends for 17.5 and the 35 data value plan would give you the voice/text/CID. Or you can get the 25 retention plan plus 25 data only plan. Either way you probably need some credits to bring it down to $45.

If you are getting the E71 though note that you don't need a data plan, and you can do unlimited surfing with the $7 dollar unlimited browsing option. A cheaper alternative I guess. According to HowardForums people seems to be able to configure it to get unlimited data this way.

[setell]

I have a question. I'm trying to change a plan that was started in Aug 2008. The rep at retentions told me today that I can't switch from a MY5 plan to the EPP plan unless I renew for another 3 years. Is that true? I do not want to renew. I'm not even asking for credits just a cheaper plan!

[JustinZ]

FINALLY, this is what i got:

- 250min
- eve/wkd @6
- 100 LD min
- Retention Pack ( 2500txt, VM, CID)
- Unlimited Incoming
- Rogers 2 Rogers

for $20 + SAF

changed 4 phones to this plan
seems about standard for this thread

i wanted some more daytime mins but they wouldn't budge

[number8888]

I have a question. I'm trying to change a plan that was started in Aug 2008. The rep at retentions told me today that I can't switch from a MY5 plan to the EPP plan unless I renew for another 3 years. Is that true? I do not want to renew. I'm not even asking for credits just a cheaper plan!

Yes EPP requires a 3-yr renewal. Same goes for all the retention plans. There might be the odd exception but generally when you negotiate a new plan you are expected to renew.

[Aynmat]

Does anyone know if I have any chances at all of getting caller display for free on my plan? I have the my5 across canada plan..and adding on JUST call display + system access I'm paying over $60/month now with no value packs or anything.

[Ikerr1974]

I have been with Rogers for almost 10 years and 7 of them have been off contract. Finally I decided to change my plan as I was on the $10.00 plan but it was only 40 mins a month. Used the phone for emergencies really.

This is what they offered and I accepted. Not a bad deal IMO but I am sure not the greatest either.

100 day time/1000 weekend/evenings plus 520 mins as bonus.

with taxes and fees $25.13 a month and NO contract.

Anyone think this is a good deal?

[chardo14]

ok so last time i called retentions and had the Rogers add the 2500 texts for $10, then asked for a $15 monthly discount on my bill due to "tough economic times" on my plan that I had worked out (which they agreed to). 250 anytime, weekends/evenings from 6pm, enhanced-VM, CID, CF, CW...... so I called the next day and cancelled my texting plan, but made sure that the $15 discount is still being applied. So my bill shows up and I'm now paying a TOTAL of $17.09 (including SAF, 911, tax, 15% bundle discount) a month for that plan without the texting.

[yaguang]

ok so last time i called retentions and had the Rogers add the 2500 texts for $10, then asked for a $15 monthly discount on my bill due to "tough economic times" on my plan that I had worked out (which they agreed to). 250 anytime, weekends/evenings from 6pm, enhanced-VM, CID, CF, CW...... so I called the next day and cancelled my texting plan, but made sure that the $15 discount is still being applied. So my bill shows up and I'm now paying a TOTAL of $17.09 (including SAF, 911, tax, 15% bundle discount) a month for that plan without the texting.

whoa that is an awesome deal. Hell I'm paying double that amount a month with EPP and CID. How long have you been with rogers?

[shopper-X]

Reading BGR and it looks like Rogers wants to cover their $30M hardware mistakes over the past year or two and are changing HUP on Smartphones from 12 months to 24 months. This is on top of the Blackberry price increases.

[Gtabuddy]

when you get a HUP, it says you have 30 days to return the phone if u dont like it. does this also cancel the 3 year deal you made with rogers? Like if i dont like the phone and return it, will they return my plan to the way it was before the HUP?

[Lulz]

when you get a HUP, it says you have 30 days to return the phone if u dont like it. does this also cancel the 3 year deal you made with rogers? Like if i dont like the phone and return it, will they return my plan to the way it was before the HUP?

yes.
but also keep in mind that phone has 30 minute timer too, after which you can not return

in brief:
***30 minutes is counted per-second, not per minute
------------------------
under 30 minutes, under 30 days = can return phone and plan
over 30 minutes, under 30 days = can return plan, but you pay full price for phone
over 30 minutes, over 30 days = no return at all
under 30 minutes, over 30 days = no return at all

[felixmo]

when you get a HUP, it says you have 30 days to return the phone if u dont like it. does this also cancel the 3 year deal you made with rogers? Like if i dont like the phone and return it, will they return my plan to the way it was before the HUP?

yep, the deal is cancelled

if it is an upgrade, the deal is cancelled but not your service

[felixmo]

yes.
but also keep in mind that phone has 30 minute timer too, after which you can not return

in brief:
***30 minutes is counted per-second, not per minute
------------------------
under 30 minutes, under 30 days = can return phone and plan
over 30 minutes, under 30 days = can return plan, but you pay full price for phone
over 30 minutes, over 30 days = no return at all
under 30 minutes, over 30 days = no return at all

just remember that resetting the timer on the phone won't help because they actually call in to check the talk time since activating the phone:D:D

also remember that the phone + accessories have to be in mint condition or else they won't take it back

i tried to return my htc touch diamond but they wouldn't take it back :(because there was a very very small chip on the back cover that even i missed

[Gtabuddy]

just remember that resetting the timer on the phone won't help because they actually call in to check the talk time since activating the phone:D:D

also remember that the phone + accessories have to be in mint condition or else they won't take it back

i tried to return my htc touch diamond but they wouldn't take it back :(because there was a very very small chip on the back cover that even i missed

since activating?? but what if i put my sim back in the old phone and talk for like 2 days? wont they see that the new phone is under 30 or will they just see the total?

[waffledave]

Somehow my mom's bf got

250 mins
E/W after 6
Unlimited incoming
Unlimited texting
Voicemail, CID, CW
500 mb

For $38 + fees.

AND HE GOT A BOLD FOR FREE

How???? HOW????

[hoon]

Somehow my mom's bf got

250 mins
E/W after 6
Unlimited incoming
Unlimited texting
Voicemail, CID, CW
500 mb

For $38 + fees.

AND HE GOT A BOLD FOR FREE

How???? HOW????

Ask him. :lol:

[felixmo]

since activating?? but what if i put my sim back in the old phone and talk for like 2 days? wont they see that the new phone is under 30 or will they just see the total?

hmm...i don't know

i guess it depends on who you deal with, if the person is a nice guy then he/she might let you return it, however if the rep isn't so nice, he/she might not

i've done many returns/exchanges with rogers and none of the times that i've done the returns have they checked the built-in timer. instead they always call in to rogers and check.

[cruisx]

has anyone had any luck with getting a bit of a credit on data plans? say like the 25$ 500mb for 20$ instead? will be approaching 1 year in about 5 days so i am just wondering.

Also since most retention plans require 3 year agreement, does this mean that i loose that 1 year of leverage that i have with them? or is it like i have still been with them for 1 year? it wont erase that will it?

Also whats the cheapest possible data/voice combo available that someone has gotten? currently i pay around 45$ a month.

thanks =)

[Guamon]

I've been with Rogers for only 1 year and 3 months, do u guys think I will be offered anything good? or should I wait a little longer. If yes what do you guys think I can get?

My contract is currently:

50/1000 Eve/Wkds Plan $20
Vision Mobile Internet Plan $10
Vision Data Paln Credit $-5
911 + SAF + Tax

Total = $36.67

[Lulz]

There is going to be a new gsm wireless provider coming to canada except in quebec there are promising plans better than koodo and the other discount brands and of course fido and rogers....check out there site to get ideas from consumers you can put your ideas in and see what anthony the president of the corporation replies with...and other updates on how the company is progressing toward its launch...i'm really looking forward to this that is why i recommend you to not resign with rogers...and see how you can influence a new better gsm wireless provider.............................called....... .................................................. .....................globalive.................... ...........................................


November of 2008 called. It want it's megahurtz back.

[rhj1954]

I am a newbie at this so would appreciate some help. Currently on an old Rogers plan 6 year customer, no contract - month to month $25 with only minutes, no texting. Both my phones need to be replaced. Main use for phones is calls, minimal texting. Plan to call Rogers tomorrow to ask for a better plan. I would appreciate one and alls expertise. Thanks

[Aznsilvrboy]

I am a newbie at this so would appreciate some help. Currently on an old Rogers plan 6 year customer, no contract - month to month $25 with only minutes, no texting. Both my phones need to be replaced. Main use for phones is calls, minimal texting. Plan to call Rogers tomorrow to ask for a better plan. I would appreciate one and alls expertise. Thanks

Read the first page for most of what you need to know. It seems like you're not asking for much so it shouldn't be too hard to get what you want. I would even ask for more if i were you (read the last 20 pages or so and see what people are getting). Plus you've been with Rogers for 6 years, not on contract and had no previous hardware upgrade i presume? That's a lot of leverage. You should be able get some nice discounts on the phone you want as well. To reach retentions, just dial *611 on your cellphone and say "cancel" to the automated response system. It will transfer you to retentions department.

I think for $25 + SAF + 911 fee + taxes, you can definitely get:

250 day time minutes
unlimited evening weekends from 6pm
caller id/enhanced voicemail/2500 text
unlimited incoming calls or unlimited network calling

[Wet Banana]

FINALLY, this is what i got:

- 250min
- eve/wkd @6
- 100 LD min
- Retention Pack ( 2500txt, VM, CID)
- Unlimited Incoming
- Rogers 2 Rogers

for $20 + SAF

changed 4 phones to this plan
seems about standard for this thread

i wanted some more daytime mins but they wouldn't budge

Wow, look how far Canadians have come in demanding more from their wireless mobile providers. It was only about 6 months ago when I accepted this exact offer, but for $30 instead of $20. Mind you, I am on the $20 Value Pack, but it seems the only difference is that I get WAP browsing and some unimportant extra features.

Nonetheless, just think about how far we'll be in the next 6 months, especially when the new wireless providers finally open up.

[dmak]

some very cold news:

http://www.boygeniusreport.com/2009/03/18/rogers-changes-minimum-hup-length-from-12-to-24-months-for-smartphone-users/

seems Blackberry prices have been increased across the board, and HUP have been pushed to 24 months instead of the 12 months previously.

[felixmo]

some very cold news:

http://www.boygeniusreport.com/2009/03/18/rogers-changes-minimum-hup-length-from-12-to-24-months-for-smartphone-users/

seems Blackberry prices have been increased across the board, and HUP have been pushed to 24 months instead of the 12 months previously.

:mad::mad::mad:

[tomjose]

Man,
After renewing my contract for a Retentions plan, i really feel like i am still paying more than i should after reading all the plans RfDers are getting on this forum.

MY current retentions plan is>:
250 anytime mins + 100 bonus mins
Unl. Incoming
Unl. Rogers to Rogers
CID
Eve/Weekends from 6pm
This comes up to a base price of $20 (without 6.95 and .50 and tax)

Then i added unl. texting for $10 extra.

SO grand total is $20 + $10 + $6.95 + $.50 + tax = $42.32

I seriously want the Text messaging to be added in the base $20 or at least get rogers NETwork calling and unl texting for $30.
What Are some of the things i can say to the rep?
ANy help will be appreciated.:|:|

[js2528]

So i called Rogers today and this is what i got for the 2 cell phone plans. I have been with them for 8 yrs and my contract ended 4 months ago. They gave me:

350 Daytime mins
Free evenings 5pm - 7am
Free caller ID, Voicemail, call waiting etc..
Unlimited texts.
Free Rogers to Rogers and Rogers to Fido
3 months unlimited
3 yr contract
ALL this for $60.41 for 2 phone plans

they were also offereing 500mb of data for $17 which i turned down

[Lulz]

So i called Rogers today and this is what i got for the 2 cell phone plans. I have been with them for 8 yrs and my contract ended 4 months ago. They gave me:

350 Daytime mins
Free evenings 5pm - 7am
Free caller ID, Voicemail, call waiting etc..
Unlimited texts.
Free Rogers to Rogers and Rogers to Fido
3 months unlimited
3 yr contract
ALL this for $60.41 for 2 phone plans

they were also offereing 500mb of data for $17 which i turned down

$60.41 is way too much for that, my friend
somebody who has been with them for 8 years, you should do much better

essentially, your plan is the standard cookie-cutter $25/250 plan with 100 bonus minutes, and network calling thrown in.

Here's how your plan looks like I assume

$25 for 250 minutes and 6PM Evenings/Weekends + 100 bonus minutes
$10 for Network Calling (unlimited calls to and from Fido/Rogers cell/Rogers home phone users)
$11 for CallerID/VM
$10 for Unlimited texts
$7 for Early Evenings/Weekends (this is a huge ripoff unless for some reason you can't wait until 6PM...remember, other people you are calling might only have 6PM evenings/weekends, so you will have to wait until 6PM anyways to start chatting with friends

$60 for all that is a lot..
Some people pay much less than that, and they get 500MB data, and Rogers2Rogers and Unlimited Incoming
i wouldn't sign up for that if I were you.

[number8888]

:arrowu:

Poster probably needs to clarify. I think $60.41 is for two lines combined, so $30.20 for each line. If this includes SAF, 911, and taxes then it's pretty good.

[Lulz]

damn it....reading comnprehension
i don't know what is going on, but lately, i have been posting without reading too much into details, only to find out that i missed a crucial detail.

$60.41 for both is godly
evidently, i missed the part where he says for 2 cell phones

[dalriada]

This is the deal I got

250 day time minutes
unlimited evening weekends from 6pm
caller id/enhanced voicemail
unlimited incoming calls

for $20 + SAF + 911 + Tax = 27.45

plus

Blackberry Pearl Flip - 0$
Data plan - $15 for 2MB
---
Total $42.50 approx.

3 year contract (after finishing a 3 year contract)

I feel a bit nervous re-signing with the devil, but it's still probably better dealing with the evil you know. :)

What do you think?

[skatastrophiic]

This is the deal I got

250 day time minutes
unlimited evening weekends from 6pm
caller id/enhanced voicemail
unlimited incoming calls

for $20 + SAF + 911 + Tax = 27.45

plus

Blackberry Pearl Flip - 0$
Data plan - $15 for 2MB
---
Total $42.50 approx.

3 year contract (after finishing a 3 year contract)

I feel a bit nervous re-signing with the devil, but it's still probably better dealing with the evil you know. :)

What do you think?

I'm far from an expert at this...But I've been reading ton of the pages on this thread and a lot of people have been getting the 30 dollar 500mb data package with a 10 dollar credit. If that's true, then you're getting .4% of the data that you would get at an extra 5 dollar cost. It would be nice to see Rogers dump the 2mb package and bump it up to a 'useful' 100Mb...But from what I've seen with the rise in hardware costs, I don't think that'll be happening anytime soon.

[tomtomtom]

This is the deal I got

250 day time minutes
unlimited evening weekends from 6pm
caller id/enhanced voicemail
unlimited incoming calls

for $20 + SAF + 911 + Tax = 27.45

plus

Blackberry Pearl Flip - 0$
Data plan - $15 for 2MB
---
Total $42.50 approx.

3 year contract (after finishing a 3 year contract)

I feel a bit nervous re-signing with the devil, but it's still probably better dealing with the evil you know. :)

What do you think?

OK deal, but Pearl Flip is like a piece of toy and the suretype keyboard is hard to use IMHO. The 2MB data plan is a joke, 500 text email my a$$

[skatastrophiic]

Anyone have any recent info on obtaining discounted or refurb iPhones on an EPP with added data (500Mb). I'd like to re-negociate next week and haven't heard any chatter in the past week.

[SuB-CoNsCiOuS]

Well it seems I just got my a** handed to me by retentions. I was speaking with a nice young girl from what I could tell. I was very polite and she was as well. She offered me:

BlackBerry Data Pack for $35 which includes:

VM + Call Display + Name Display
Unlimited Text
500MB Data

And a voice pack for $25 which includes:

250min + 50 bonus minutes
Unlimited Eve. + Weekends starting at 6pm

So $60.00 + SAF + 911 = 67.45 + Taxes

And this is all if I sign another 3 year contract... What the hell just happen? This is my first time speaking to retentions but... Someone please explain...

[ahsalloum]

Well it seems I just got my a** handed to me by retentions. I was speaking with a nice young girl from what I could tell. I was very polite and she was as well. She offered me:

BlackBerry Data Pack for $35 which includes:

VM + Call Display + Name Display
Unlimited Text
500MB Data

And a voice pack for $25 which includes:

250min + 50 bonus minutes
Unlimited Eve. + Weekends starting at 6pm

So $60.00 + SAF + 911 = 67.45 + Taxes

And this is all if I sign another 3 year contract... What the hell just happen? Someone please explain...

Horrible retentions deal. Ask for $40 for this.

[SuB-CoNsCiOuS]

Horrible retentions deal. Ask for $40 for this.

Geez tell me about it. Mind you my contract currently is up in September. But even still, that offer is a complete slap in the face. So she said she'd keep a note on the account of what we talked about and let me think about it... god there's no way I'm paying that X(

She seemed pretty straight edge... could speaking to another rep. really change my results by that much? Please some advice people.

[Lulz]

Well it seems I just got my a** handed to me by retentions. I was speaking with a nice young girl from what I could tell. I was very polite and she was as well. She offered me:

BlackBerry Data Pack for $35 which includes:

VM + Call Display + Name Display
Unlimited Text
500MB Data

And a voice pack for $25 which includes:

250min + 50 bonus minutes
Unlimited Eve. + Weekends starting at 6pm

So $60.00 + SAF + 911 = 67.45 + Taxes

And this is all if I sign another 3 year contract... What the hell just happen? This is my first time speaking to retentions but... Someone please explain...

What happened is that you got served by retentions.
If you actually read the very first post of this thread, you would realize that $25/250mins with 6PM evenings is a standard offer. Anybody can get it, even brand new customers.
You also got shafted on Data Value Pack. It's not retention at all. It's standard offer.

You should have done more research before calling to them. To me it sounds like you called without even knowing your needs.
The deal you got is what everybody can get. There's no deal at all since you do not get angy discounts.
Call again, but this time mention that it's terrible, and you can get much more with Telus or Bell. Good luck.

[ahsalloum]

Geez tell me about it. Mind you my contract currently is up in September. But even still, that offer is a complete slap in the face. So she said she'd keep a note on the account of what we talked about and let me think about it... god there's no way I'm paying that X(

She seemed pretty straight edge... could speaking to another rep. really change my results by that much? Please some advice people.

Go for it. Mention a Bell deal or something and tell them that is a standard plan and you are seriously considering transferring. You'd almost wish she didn't write that on your account.

[SuB-CoNsCiOuS]

What happened is that you got served by retentions.
If you actually read the very first post of this thread, you would realize that $25/250mins with 6PM evenings is a standard offer. Anybody can get it, even brand new customers.
You also got shafted on Data Value Pack. It's not retention at all. It's standard offer.

You should have done more research before calling to them. To me it sounds like you called without even knowing your needs.
The deal you got is what everybody can get. There's no deal at all since you do not get angy discounts.
Call again, but this time mention that it's terrible, and you can get much more with Telus or Bell. Good luck.

Hey not getting defensive here, but I've been researching this thread and other sources for like months simply to build up the courage to actually call and try this out lol.

[SuB-CoNsCiOuS]

Go for it. Mention a Bell deal or something and tell them that is a standard plan and you are seriously considering transferring. You'd almost wish she didn't write that on your account.

True, I guess i'll try again but the question is when? =S Perhaps tomorrow... When you said "You'd almost wish she didn't write that on your account" what did you mean? :|

[ahsalloum]

True, I guess i'll try again but the question is when? =S Perhaps tomorrow... When you said "You'd almost wish she didn't write that on your account" what did you mean? :|

I mean that there's a good chance that the rep you'll speak to will check your account notes, and might be encouraged to not offer you anything. Think of a plan to avoid that. You can tell the rep that you spoke to someone yesterday who gave you a terrible plan, and that the competition is offering vastly cheaper plans with more services. As usual, be polite but firm.

[SuB-CoNsCiOuS]

I mean that there's a good chance that the rep you'll speak to will check your account notes, and might be encouraged to not offer you anything. Think of a plan to avoid that. You can tell the rep that you spoke to someone yesterday who gave you a terrible plan, and that the competition is offering vastly cheaper plans with more services. As usual, be polite but firm.

Nice, that's the kind of advice I was looking for. Thanks!=)

[number8888]

True, I guess i'll try again but the question is when? =S Perhaps tomorrow... When you said "You'd almost wish she didn't write that on your account" what did you mean? :|

Just try again tomorrow or a few days later. If you read previous posts pretty much everybody usually doesn't get good deals the first time. I had to call in like 7 times to get something decent. Mind you I wasn't the confrontational type and I never said I wanted to cancel (since I wanted an iPhone at first and only Rogers/Fido carry it).

I know it might feel bad the first time you got "served". Feels like getting rejected for a date. :lol:

[tomtomtom]

Well it seems I just got my a** handed to me by retentions. I was speaking with a nice young girl from what I could tell. I was very polite and she was as well. She offered me:


So $60.00 + SAF + 911 = 67.45 + Taxes

And this is all if I sign another 3 year contract... What the hell just happen? This is my first time speaking to retentions but... Someone please explain...

What an A-Ho:mad: You should take down her name and blacklist her here

[SuB-CoNsCiOuS]

Just try again tomorrow or a few days later. If you read previous posts pretty much everybody usually doesn't get good deals the first time. I had to call in like 7 times to get something decent. Mind you I wasn't the confrontational type and I never said I wanted to cancel (since I wanted an iPhone at first and only Rogers/Fido carry it).

I know it might feel bad the first time you got "served". Feels like getting rejected for a date. :lol:

LOL! I don't think I could have explained it better myself! It really does feel like being rejected for a date =P *Shudders*

[kotin]

Hey not getting defensive here, but I've been researching this thread and other sources for like months simply to build up the courage to actually call and try this out lol.

OMG! Me too! lol. I finally called just now and tried to get the following plan :

250 day time minutes
unlimited evening (6pm) & weekends
CID,VM, and 2500 text
Rogers to Rogers

for $20 + SAF

The rep said no and not only that, she put me on hold twice for close to a total of 10 mins! I've been w/Rogers for over 5 years (I know it's not as long as the 10 years +'s but it's still pretty long) and my contract has been up since last August. So I don't know why she "can't do anything about it". I even negotiated to keep my plan ($25 for 250 mins, u/l nights and wkends + SAF)but free CID,VM and text (that $11 value pack is a RIP OFF!).

I guess I'll call again next week or something.
Does saying "cancellation" when calling Rogers really route you to rententions??

[SuB-CoNsCiOuS]

What an A-Ho:mad: You should take down her name and blacklist her here

You're so right. She had an odd name however. I asked for it twice and just gave up on trying to figure it out... and this is coming from a guy with a really odd name who always has to correct people...

[number8888]

Does saying "cancellation" when calling Rogers really route you to rententions??

I've been using the phone number in the OP (1-888-936-7283) and it gets me directly to retentions it seems. I find that simply saying "cancel" doesn't always take you to retentions. Also try calling during work hours because I think retentions dept. is not open during the evening hours.

[kotin]

I've been using the phone number in the OP (1-888-936-7283) and it gets me directly to retentions it seems. I find that simply saying "cancel" doesn't always take you to retentions. Also try calling during work hours because I think retentions dept. is not open during the evening hours.

Ahhh..I see. Probably explains the rep's "sorry, I can't do anything about it". lol
Thanks!

[SuB-CoNsCiOuS]

I even mentioned that bell has a better deal:

250 local minutes 50 bonus minutes
Unlimited nights and weekends (5 p.m. - 7 a.m.) local calling
Unlimited data for personal email and instant messaging3
Unlimited sent and received text messages

$45.00 + SAF.

Right off the bat she said "well we can't really match plans to the tee"

In any case, that goddamn mainstream plan that bell is offering is still better than the plan she offered me lol...

[mr jbb]

So i called Rogers today and this is what i got for the 2 cell phone plans. I have been with them for 8 yrs and my contract ended 4 months ago. They gave me:

350 Daytime mins
Free evenings 5pm - 7am
Free caller ID, Voicemail, call waiting etc..
Unlimited texts.
Free Rogers to Rogers and Rogers to Fido
3 months unlimited
3 yr contract
ALL this for $60.41 for 2 phone plans

they were also offereing 500mb of data for $17 which i turned down

is this including saf and is the $17 so both can have 500mb or each line $17

if its $17 and both get 500mb i think this is the best plan on the thread

[ahujie]

one of my friends is with rogers, she said they called her as her contract is almost over

she has been with rogers for 8 years

she said they gave her the following:
- 500 daytime mins
- unlim eve/wkend at 6 pm
- 2500 text
- cid and vmail
- rogers to rogers
- data plan (not sure which one/how much)
She said the total was about $35 after tax and fees!

and she gets BB Curve for $50 on 3 year contract.

is such a plan possible??

I told she may have misinterpreted it lol and to double check before agreeing to 3 years.
but she does not care about using internet on phone, she just wanted a BB. she's a huge talker/texter. so maybe they gave her a very low usage data plan?

I can't fathom how her bill will only be 35/month, unless its a very low usage data plan

I'm with Telus btw, so I don't know specifics about rogers, like what plan name it could be

[tagaravabha]

Got my bill and found it to be better than I expected:

350 daytime minutes
Unlimited e/w from 5pm
Unlimited incoming calls
Unlimited Rogers to Rogers
100 CDN LD mins. (why doesnt this get listed on the bill?)
500MB Data
Unlimited in/out texts/vid/pic messaging
CID w/ name display, CFwd, Cwait, WhoCalled, eVM

Total: $42.69 incl. SAF/911/taxes in Ontario. 3yr contract w/ BB Bold @ $199 and no admin/activation fee. I had been with Rogers for over 5 years, with two separate wireless accounts, and was off-contract when this was negotiated, no HUPs during that time.

[kotin]

I was wondering what you guys usually say after they don't give you a good plan and you already said you want to cancel and switch to another company. My excuse was I was going to call Bell and set things up and will call back to cancel.

Will the Rogers store at Pacific Mall be able to match the following plan:
200 mins
u/L evenings and wknds after 6
free cid, vm and texting

17.50+SAF+tax

or anything similar to that? I find that Chinese places have their own deals/plans sometimes.

[jazziman]

Got my bill and found it to be better than I expected:

350 daytime minutes
Unlimited e/w from 5pm
Unlimited incoming calls
Unlimited Rogers to Rogers
100 CDN LD mins. (why doesnt this get listed on the bill?)
500MB Data
Unlimited in/out texts/vid/pic messaging
CID w/ name display, CFwd, Cwait, WhoCalled, eVM

Total: $42.69 incl. SAF/911/taxes in Ontario. 3yr contract w/ BB Bold @ $199 and no admin/activation fee. I had been with Rogers for over 5 years, with two separate wireless accounts, and was off-contract when this was negotiated, no HUPs during that time.\


seriously........... wtf.. that is insane...i get less than you and my bill is 40 before taxes etc... are you sure this doesnt have some special 2 or 4 month discount on it? cause thats like 50 in credits a month.........

[JD2000]

Hey Gurus, would love to hear you easement as it was my first time negotiation with Rogers retentions.
Free BB 8220 and no data plan as I did not need it at this time
now My Current Price Plan:
Rogers Wireless Insider EPP - $17.50
6PM Early Eve. Calling Option
200 Weekday Minutes
Unlimited Eve/Wknd Minutes
Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
Van./Vic. Rate Following

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - waived for 12 month
6PM Early Eve. Calling Option - $7.00 - Monthly
Call Display with Name Display All
Discount(s)
System Access Fee Credit - To be removed on 18/03/2010
Early Evening Option Cr
:confused:

[ahsalloum]

Got my bill and found it to be better than I expected:

350 daytime minutes
Unlimited e/w from 5pm
Unlimited incoming calls
Unlimited Rogers to Rogers
100 CDN LD mins. (why doesnt this get listed on the bill?)
500MB Data
Unlimited in/out texts/vid/pic messaging
CID w/ name display, CFwd, Cwait, WhoCalled, eVM

Total: $42.69 incl. SAF/911/taxes in Ontario. 3yr contract w/ BB Bold @ $199 and no admin/activation fee. I had been with Rogers for over 5 years, with two separate wireless accounts, and was off-contract when this was negotiated, no HUPs during that time.

I pay $45 pretax and fees for this with 10 times less stuff than you. Now I feel my retentions deal is crap.

BTW, I was wondering, how long do you guys usually wait to call back retentions after you've signed up for a plan? Do you wait the whole contract or call back after 6 months or so?

[conerstone]

I called today, I asked for very basic plan and following is what i get from Rogers (I have with rogers for few years):

15$ + Fees + Tax
--------
150mins
1000 w/e 6pm-8am
call display + voice mail
50 txt message
1 year contract
---------------

What do you guys think?

[Ikerr1974]

I called today, I asked for very basic plan and following is what i get from Rogers (I have with rogers for few years):

15$ + Fees + Tax
--------
150mins
1000 w/e 6pm-8am
call display + voice mail
50 txt message
1 year contract
---------------

What do you guys think?

Very similar to what I got but with no contract and additional 520 anytime minutes.

[P4rtyboy]

\


seriously........... wtf.. that is insane...i get less than you and my bill is 40 before taxes etc... are you sure this doesnt have some special 2 or 4 month discount on it? cause thats like 50 in credits a month.........

its 31+fees. . . probably only $35 in credits . . . reasonable definatleyl

[ahsalloum]

its 31+fees. . . probably only $35 in credits . . . reasonable definatleyl

The value pack is $35 on its own, so say, if he's paying $31, that's $4 in credit for that. All the rest is therefore credited: the standard plan is $25 for 250 DT min, an additional 100 min ($5?), unlim. incoming ($10), R2R ($5), early evenings from 5 ($9), and the LD min ($5?). That's definitely around $50 or so in credits. I only got around $20 in credits and they weren't budging any more than that. If this is his first time owning a BB, it might be the additional monthly $15 credit given to you for the first three months if your account is tagged. Still, $35 in credits is damn good.

[conerstone]

Very similar to what I got but with no contract and additional 520 anytime minutes.
which provider was that?

[P4rtyboy]

The value pack is $35 on its own, so say, if he's paying $31, that's $4 in credit for that. All the rest is therefore credited: the standard plan is $25 for 250 DT min, an additional 100 min ($5?), unlim. incoming ($10), R2R ($5), early evenings from 5 ($9), and the LD min ($5?). That's definitely around $50 or so in credits. I only got around $20 in credits and they weren't budging any more than that. If this is his first time owning a BB, it might be the additional monthly $15 credit given to you for the first three months if your account is tagged. Still, $35 in credits is damn good.

that value pack used to be $30. the additional 100 minutes = bonus... therefore free.
... its definatlye not $50 in credits. . .

[Ikerr1974]

which provider was that?

It was Rogers.

[DoubleStop]

I have a terrible package and I'm wondering if i will be able to get a much better one? I've only been a customer there since August 08. I have an iPhone with a 3 year contract.

$49.10 with taxes and everything for 250 anytimes minutes, 125 text, caller id, voicemail and thats it.

Think i can call and get a better plan or do i need wait longer?

[zweinstein]

I have a terrible package and I'm wondering if i will be able to get a much better one? I've only been a customer there since August 08. I have an iPhone with a 3 year contract.

$49.10 with taxes and everything for 250 anytimes minutes, 125 text, caller id, voicemail and thats it.

Think i can call and get a better plan or do i need wait longer?

yes. of course you can. Just say that money is tight now and you can no longer afford to spend the same amount of money every month. Ask them if there is anything they can do to help you.

[DoubleStop]

wow I'm glad i called in.

For $23 + tax i now get:
100 daytime, 1000 evening + weekend minutes
Caller ID
Voicemail
175 texts
system access fee included

cut my monthly bill in half

[Lulz]

wow I'm glad i called in.

For $23 + tax i now get:
100 daytime, 1000 evening + weekend minutes
Caller ID
Voicemail
175 texts
system access fee included

cut my monthly bill in half

Shame your evenings start at 9PM...pretty late as everybody else starts with 6PM.
100 daytime minutes means 5 minutes from 8AM to 9PM. You think you can manage?

[zweinstein]

Shame your evenings start at 9PM...pretty late as everybody else starts with 6PM.
100 daytime minutes means 5 minutes from 8AM to 9PM. You think you can manage?

make it clear that you mean 5 minutes daily, not for the month.

[MaNiAC]

I'm off contract and I'm trying to upgrade to the iphone and use my HUP credits. Is this possible? What's the best deal everyone got from rogers retention?

[felixmo]

I'm off contract and I'm trying to upgrade to the iphone and use my HUP credits. Is this possible? What's the best deal everyone got from rogers retention?

Just a reminder, if you upgrade then you will have to be locked into a contract again

[Lulz]

I'm off contract and I'm trying to upgrade to the iphone and use my HUP credits. Is this possible? What's the best deal everyone got from rogers retention?

You can not get discounts on iPhone. The price you pay is the price new customers pay.

[wai_jai268]

Thanks to this post, I finally take the plunge to call in. I was able to get the following:

$15 monthly for 1 year contract
150 mins anytime
1000 mins @ 6 pm evening/weekend
50 txtmsg
Rogers to Rogers
Caller ID
SAF wavied

Currently I am paying around $45 after tax for the above, so the savings is around $20 a month. almost halved my bill!:-0

[Raff]

My Current Plan What You Think

250/Unlimited Eve/Wkds Plan $20
Savings: Monthly Plan Credit 3 Yr -$5
Savings: Better Choice Bundles 15% Disc -$2.50
BB Data Value Pack $30
Unlimited Incoming Calls Opt $10
Savings: Incoming Calling Opt Cr -$10
100 Bonus minutes $0
6PM Early Eve. Calling Option $5
Savings: 6PM Early Eve. Calling Opt Cr -$5
50 Bonus minutes $0
911 Emergency Svc Access Fee $0.50
System Access Fee $6.95

Total before taxes: 49.95

[cruisx]

Is epp still offered via retentions? if so i was thinking if i could get it and put it together with a data plan since my 1 year term ends tomorrow. Also any idea how much you can push retentions on trying to credit data plans?

[samj1]

Is epp still offered via retentions? if so i was thinking if i could get it and put it together with a data plan since my 1 year term ends tomorrow. Also any idea how much you can push retentions on trying to credit data plans?

EPP still available as of last weekend when I called. I still don't quite understand how people acquire credits, especially multiple monthly savings credits.

[zweinstein]

EPP still available as of last weekend when I called. I still don't quite understand how people acquire credits, especially multiple monthly savings credits.

People say they need it for one reason or another to credit a specific feature with no feature-specific credit or because they claim that provider x (do not say fido) is offering it for cheaper than Rogers.

[tomtomtom]

Some dude at HoFo is saying SAF is recently credited on their account. The last time I check my bill, it is still there.

Does anyone have the same experience?
http://howardforums.com/showthread.php?t=1510231

if it is true, I will be so calling rogers the mfker to get it credited

[birdman28]

Hi guys,

I recently got the epp plan and i was wondering how hard is it too get the activation fee waved and could i get saf waived too.

[Yukina]

Today I went to the rogers store in hopes of getting a good deal on an Iphone (it seems that I'm bad incredibly bad with words on the phone as my call to retentions failed in doing any good) and I met the rudest salesperson. I can quote him saying that "quite honestly, Rogers doesnt have much competition so losing 1 customer really doesnt affect them and they could care less". I've been an extremely loyal rogers customer using their internet, tv and wireless services for more than 15 years!

My bill every month as been more than 200 dollars and there are 2 lines for the wireless services. One having a total of $50 per month and the other with $35 a month. For the $35 line i wanted to upgrade to an iphone and improve the plan to include more texting as I keep on going over the limit. Is that asking for too much and how should I go about doing it? I've tried about everything in the thread (I'm a long time lurker) including being extremely nice, patient, honest and not being greedy and asking for too much but I've had absolutely no luck! What's the most I can get as a loyal customer?

Thanks so much in advance, I'm really at my wit's end here :|

[zweinstein]

Today I went to the rogers store in hopes of getting a good deal on an Iphone (it seems that I'm bad incredibly bad with words on the phone as my call to retentions failed in doing any good) and I met the rudest salesperson. I can quote him saying that "quite honestly, Rogers doesnt have much competition so losing 1 customer really doesnt affect them and they could care less". I've been an extremely loyal rogers customer using their internet, tv and wireless services for more than 15 years!

My bill every month as been more than 200 dollars and there are 2 lines for the wireless services. One having a total of $50 per month and the other with $35 a month. For the $35 line i wanted to upgrade to an iphone and improve the plan to include more texting as I keep on going over the limit. Is that asking for too much and how should I go about doing it? I've tried about everything in the thread (I'm a long time lurker) including being extremely nice, patient, honest and not being greedy and asking for too much but I've had absolutely no luck! What's the most I can get as a loyal customer?

Thanks so much in advance, I'm really at my wit's end here :|

You can do a lot better than what you have. Simply call back and hope for a nicer person. With people like the one you quoted above, there is no room for negotiation. It has nothing to do with your skills. People like that would probably think twice about giving you an advertised plan.

[Velocity]

so i called in and got the following, i thought it was a pretty good deal so i renewed for 3 years.

250 daytime minutes
unlimited starting at 6
unlimited incoming
caller ID

Nokia E71 for 99 (-50 dollars credit), admin fee waved.


$25/month.

what do you guys think?

[Velocity]

do you think if i called back they will throw in some text msgs? like i'm not sure why they didn't include any text :S

[Lulz]

so i called in and got the following, i thought it was a pretty good deal so i renewed for 3 years.

250 daytime minutes
unlimited starting at 6
unlimited incoming
caller ID

Nokia E71 for 99 (-50 dollars credit), admin fee waved.


$25/month.

what do you guys think?


the phone is ok price.
some people got it for free...but they probably spent more every month

regarding plan: it's OK'ish

to sum it up, you are only getting $10 credit (for unlimited incoming) and free caller id.

the unlimited incoming is itself $10 which is not that much
and caller id is given for free even to new customers if they know how to haggle.

so that leaves you with just a single $10 discount.
now, i don't know how long you have been with rogers for, or if you have any other lines with rogers or other services like internet or TV, but if you are not a brand new customer with just 1 single line, $10 seems tad too little.
i would try to squeeze in Rogers2Rogers and 100LD Minutes and Voicemail for free (if you dont need voicemail, substitute for 75 text messages)

do you think if i called back they will throw in some text msgs? like i'm not sure why they didn't include any text :S

because you didn't ask? and just agreed to 3 year term without them...

[samm]

so i called in and got the following, i thought it was a pretty good deal so i renewed for 3 years.

250 daytime minutes
unlimited starting at 6
unlimited incoming
caller ID

Nokia E71 for 99 (-50 dollars credit), admin fee waved.


$25/month.

what do you guys think?

the plan is not great at all. you should really re-negotiate.

for $15, i have:

250 min
unlimited at 5
R2R
caller id
2500 text
100LD minutes

[hecktic]

Called about a week ago and got offered this for 3yr renewal:

250mins
u/l nights@6pm
u/l weekends
CID, EVM, 2500sms, name display (retention value pack)
100 LD
first 3 months unlimited
$25 + fees + tx = ~$36

Did not take it yet since I have 30 days to decide. I really like the plan but
they are not willing to give anything for an iphone (offered me the 8gb for $350).

Called again today and now the rep told me that I can't even get the $350 iphone price without adding on a minimum $15 data plan to my base plan! Basically, I cannot get an iphone without data. Told her nicely that was BS but she stuck to her story.

I know tons of people who have iphones with no data plan and who got the iphone for less. My contract ends in 3 months, I'm considering switching now.

[Velocity]

the phone is ok price.
some people got it for free...but they probably spent more every month

regarding plan: it's OK'ish

to sum it up, you are only getting $10 credit (for unlimited incoming) and free caller id.

the unlimited incoming is itself $10 which is not that much
and caller id is given for free even to new customers if they know how to haggle.

so that leaves you with just a single $10 discount.
now, i don't know how long you have been with rogers for, or if you have any other lines with rogers or other services like internet or TV, but if you are not a brand new customer with just 1 single line, $10 seems tad too little.
i would try to squeeze in Rogers2Rogers and 100LD Minutes and Voicemail for free (if you dont need voicemail, substitute for 75 text messages)



because you didn't ask? and just agreed to 3 year term without them...

thanks for the input! i have internet and tv with rogers. my previous 3-yr contract was expired since november of last year. I guess i can call back and ask for some text (i don't really need LD)

[Lulz]

thanks for the input! i have internet and tv with rogers. my previous 3-yr contract was expired since november of last year. I guess i can call back and ask for some text (i don't really need LD)

WoW!

you've been with them for 3 years and now off-contract
you are holding all the cards dude.

if you do not want LD, that's fine.

in your situation, you should aim for same plan as you have ($25 for 250 mins and 6PM Evenings) but Unlimited Incoming, Rogers2Rogers and $10 Value Pack thrown in for free. Do not settle for less...you certainly deserve it as you are off-contract

P.S. $10 value pack offers CallerID/VoiceMail/2500TXT.
Remember, don't settle for less and threaten to cancel cause you can.

[Kingmoo]

what could I possible get? I am a 10 year user. My wife and my contacts are up.

~250 min. (perfect)
u/l @ 6pm (great but would be better @ 5pm)
u/l weekends (perfect)
Caller ID (perfect)
100 Long Distance (perfect)
Unlimited Incoming (good)
R2R (ok)
2500 text (only need about 10...)
New cellphone (NEED! i have to tell people that my phone is retro...)

p.s. does "$25 per month" mean that is all that will show up on my bill or are the hidden fees added on to that?

[felixmo]

what could I possible get? I am a 10 year user. My wife and my contacts are up.

~250 min. (perfect)
u/l @ 6pm (great but would be better @ 5pm)
u/l weekends (perfect)
Caller ID (perfect)
100 Long Distance (perfect)
Unlimited Incoming (good)
R2R (ok)
2500 text (only need about 10...)
New cellphone (NEED! i have to tell people that my phone is retro...)

p.s. does "$25 per month" mean that is all that will show up on my bill or are the hidden fees added on to that?

LOL, your phone is "retro"!?!?!

What you can get is a discount on your plan, and better plan, bonus stuff (free call display, free ld, etc) and also new phones.

$25 per month means that the plan is $25, no hidden fees. The bill will reflect that. Keep in mind the $6.95 sys access fee ,the .50 cent 911 fee, and also taxes.

Since you and your wife's contracts are up then you should have no problem getting new phones, maybe even for FREE. Make sure you have a phone in mind while negotiating or at least some requirements you want in the phone.

Do your research before calling!!

[5abi_boy]

I Called in today and got:

250 Daytime Minutes
250 Bonus Daytime Minutes (Makes total 500 Minutes)
R2R UNLIMITED
EVENINGS @ 6
Weekends Unlimited
Caller ID
1000 Canadian Long Distance Minutes

All for $25+other fees. 2 year Contract renewal. Can get iPhone for $249 if I decide to go for 3 yr contract. I still gotta decide on that....:lol:

[tamil]

I Called in today and got:

250 Daytime Minutes
250 Bonus Daytime Minutes (Makes total 500 Minutes)
R2R UNLIMITED
EVENINGS @ 6
Weekends Unlimited
Caller ID
1000 Canadian Long Distance Minutes

All for $25+other fees. 2 year Contract renewal. Can get iPhone for $249 if I decide to go for 3 yr contract. I still gotta decide on that....:lol:

Damm 250 min bonus its usually 50 or 100 min. I would definitely go with that plan then call after a min and get more features.:cheesygri

[MikeHus]

WoW!

you've been with them for 3 years and now off-contract
you are holding all the cards dude.

if you do not want LD, that's fine.

in your situation, you should aim for same plan as you have ($25 for 250 mins and 6PM Evenings) but Unlimited Incoming, Rogers2Rogers and $10 Value Pack thrown in for free. Do not settle for less...you certainly deserve it as you are off-contract

P.S. $10 value pack offers CallerID/VoiceMail/2500TXT.
Remember, don't settle for less and threaten to cancel cause you can.

I would like to have this exact plan listed in bold above. I'm also recently off contract after many years under contract. I want to add the BB $35 Data Value Pack and get a BB Bold. Are there any credits I can get towards the Data pack? Or what else can I ask for as far as credits go towards my voice plan to help with the $35 fee?

Any help is appreciated!

[t13nif]

I'm such an idiot....is there any hope for me?

Last June i dropped my phone down the sewer--it was an old Nokia but i was perfectly happy with it. I hadn't upgraded my phone for 3 years but i was only into my new contract about 2 years. I completely brain-farted and did a HUP for a piece of **** new Nokia phone. I stayed on the same plan. Of course, now i am not eligible for a HUP until Jun and then because of my 'revenue' i won't be getting any kind of meaningful discount. To be honest, i don't know if they renewed my contract when i got the last phone--i don't think they should have had. Sorry, i know i'm not being much help, lol. Is there any hope for me? I want to get an iPhone, i was told they could get me $100 off so it would be ONLY $700 haha.
My plan:

$17.50 EPP (200 minute day minutes, unlimited evenings and weekends from 6pm)
Value pack $11 (voicemail, caller ID 125 texts).
Plus SAF, 911

Is there any leg i have to stand on? I have been a Rogers customer for over 15 years.

[hibachi13]

has anyone been successful with starting a new EPP contract and getting the iphone subsidized? i tried searching and most people got turned down because of the lack of a data plan. I dont plan on getting data in the near future.

and is it better to go into a rogers store or call them to get the epp deal?

[coolman78]

so i called in and got the following, i thought it was a pretty good deal so i renewed for 3 years.

250 daytime minutes
unlimited starting at 6
unlimited incoming
caller ID

Nokia E71 for 99 (-50 dollars credit), admin fee waved.


$25/month.

what do you guys think?

I called today.. been with rogers for 5 years.. got the following
250 mins
VM and Caller ID
500 text
unlimited starting at 6pm.
$27.45 (SAF included)before tax.

probably could have got more like some long distance and roger to rogers.. but didn't want to get too greedy..

They wouldn't give me e71 for me though for $50 so ended up getting the Samsung Propel for $50 on 2 years contract..

[zweinstein]

has anyone been successful with starting a new EPP contract and getting the iphone subsidized? i tried searching and most people got turned down because of the lack of a data plan. I dont plan on getting data in the near future.

and is it better to go into a rogers store or call them to get the epp deal?

I haven't but I know lots of people who have. this shouldn't be much of a problem.

[Lulz]

I'm such an idiot....is there any hope for me?

Last June i dropped my phone down the sewer--it was an old Nokia but i was perfectly happy with it. I hadn't upgraded my phone for 3 years but i was only into my new contract about 2 years. I completely brain-farted and did a HUP for a piece of **** new Nokia phone. I stayed on the same plan. Of course, now i am not eligible for a HUP until Jun and then because of my 'revenue' i won't be getting any kind of meaningful discount. To be honest, i don't know if they renewed my contract when i got the last phone--i don't think they should have had. Sorry, i know i'm not being much help, lol. Is there any hope for me? I want to get an iPhone, i was told they could get me $100 off so it would be ONLY $700 haha.
My plan:

$17.50 EPP (200 minute day minutes, unlimited evenings and weekends from 6pm)
Value pack $11 (voicemail, caller ID 125 texts).
Plus SAF, 911

Is there any leg i have to stand on? I have been a Rogers customer for over 15 years.



Don't blame yourself. Its not that bad.
When you did HUP for that Nokia, you renewed your contract by 3 years. How else can Rogers make sure that you are not gonna leave them the next day after you get a phone?

You made made 2 problems when you got the phone.

1) You did not negotiate a better plan. It was the perfect opportunity to score some freebies like Unlimited Incoming or monthly credits.

2) You got the phone you did not like. Or in other words, you blew your revenue that you have been accumulating all this time on that Nokia phone. Should have made better choices. I know you said your old phone fell in sewer, but Rogers offers wide choices for those type of "my phone broke and I need a new replacement urgently" situations.

Anyhow, there isn't really that can be done. You have to wait 365 days from the last upgrade to get a new phone. You can bug retentions to give you a phone faster, but 100% it will not be an iPhone3G...they will just give you the cheapest phone in their lineup if your situation warrants it...which it doesn't. If you can't wait that long, your only other option is to bug retentions to give you a new phone now, sell it BNIB (brand new in box), sell your old phone, add bit of your own money, and buy BNIB phone from Buy/Sell/Trade section of these forums or Craigslist.
You will get a shiny iPhone3G from someone who also did Hardware Upgrade from Rogers but doesn't need a phone or he already has iPhone3G...so he is selling it. It will have a full 1 year warranty and is pretty much identical as if you went to Rogers yourself and got the phone.

I know the "add bit of your own" money doesn't sound too pleasing, but you have to remember that you would have to add the money anyways if you did HUP through Rogers...which sells iPhone at $199/8GB or $299/16GB.

[t13nif]

Thanks--i completely wasn't thinking....and it was before i found RFD :). I did get the Shaw DVR deal so at least i have that, lol!

[peter_ross]

Hi, I have free and clear with Rogers (monthly now), and I am currently paying:

$20.00 - 200 min daytime
$7.50 - 6pm Evening and weekend
$6.95 - Systems fee

I usually use <100 min daytime. Is there a plan with everything included for $25 + tax (the cheaper the better), with some free SMS?

Thanks.

[4got10]

I would like to have this exact plan listed in bold above. I'm also recently off contract after many years under contract. I want to add the BB $35 Data Value Pack and get a BB Bold. Are there any credits I can get towards the Data pack? Or what else can I ask for as far as credits go towards my voice plan to help with the $35 fee?

Any help is appreciated!

I am kinda in the same boat, I have been off contract for a year and a bit after 5 years on contract with rogers (2x1year and a 3 year). Also on my account is my wife's phone which we renewed a year ago after 3 years (her phone was dead and needed a new one) and is now good for a HUP. Both our devices are just phones and not smartphones.

She pays $20.00 + SAF/Tax per month and has the 250+25 e/w@6PM VM/CID/500inc text and 50MMS and I have the $18.00 corp plan with CID/VM and 6PM e/w for + $5.00 but also get a VM credit.

Right now I am not sure what is the best way to go as we would both like to get into data but still want keep everything at the 40.00 per line range. Last time I talked to retentions they could only get me into an iphone with the iphone data package for about 50ish. Since my wife was not due for a HUP just yet I didn't even look into the BB for her.

What do you guys think would be the best a approach?

[iPhOwned]

Hi, I have free and clear with Rogers (monthly now), and I am currently paying:

$20.00 - 200 min daytime
$7.50 - 6pm Evening and weekend
$6.95 - Systems fee

I usually use <100 min daytime. Is there a plan with everything included for $25 + tax (the cheaper the better), with some free SMS?

Thanks.

ass for the EPP plan. you will get the same for $17.50 per month plus system fees

[soblecram]

ass for the EPP plan. you will get the same for $17.50 per month plus system fees

LOL... I think you mean ASK... unless you are referring to a specific CSR

[iPhOwned]

LOL... I think you mean ASK... unless you are referring to a specific CSR

yeah, that lol

[peter_ross]

ass for the EPP plan. you will get the same for $17.50 per month plus system fees

Compared with my original $20 (200 min) + $7.50 (6pm), I save $10. Pretty sweet. Does the EPP plan come with some free SMS too? ;) I hope it's not a contract.

[iPhOwned]

Compared with my original $20 (200 min) + $7.50 (6pm), I save $10. Pretty sweet. Does the EPP plan come with some free SMS too? ;) I hope it's not a contract.

shouldnt require a contract. they may ask for an aeroplan or airmiles number if you have one, if not just get a friends..... you can always try haggling for some free sms

[iPhOwned]

sincei got my iphone, ive always used 200-300 MB of my data plan. since they started sending text messages to advise "you have used 80% of your data plan" two months ago, i have been going over my 500mb limit, or so they claim

my phone states ive used 200mb the past couple months and the counter has always been close to exact. my friend has the same issue, though he has a Bold, he always used under 200mb, and now they stated he went over

anyone else experience this? i have a feeling rogers is boosting the data usage somehow when compared to actual usage

[peter_ross]

I am currently paying:

$20.00 - 200 min daytime
$7.50 - 6pm Evening and weekend
$6.95 - Systems fee

I usually use <100 min daytime. Is there a plan with everything included for $25 + tax (the cheaper the better), with some free SMS?

Thanks.

ass for the EPP plan. you will get the same for $17.50 per month plus system fees

I just called Rogers. The $17.50 includes 200min + 6pm wkend/evening, but it does not include Voicemail and CallID which I currently have.

Is it really the case for everyone here?

[dalriada]

I'm far from an expert at this...But I've been reading ton of the pages on this thread and a lot of people have been getting the 30 dollar 500mb data package with a 10 dollar credit. If that's true, then you're getting .4% of the data that you would get at an extra 5 dollar cost. It would be nice to see Rogers dump the 2mb package and bump it up to a 'useful' 100Mb...But from what I've seen with the rise in hardware costs, I don't think that'll be happening anytime soon.

If I've already received my phone in the mail can I call back and adjust this data plan rate? I can persuasively argue that it's not a good deal and others have received better, but will I have a leg to stand on?

[da_hool]

This plan might be a viable alternative to those looking to add the $35 BlackBerry Value Pack to their base plan.

http://www.rogers.com/web/content/wireless-plans/45dataplan

Smartphone Data Plan - $45
200 Weekday Minutes
Evenings and Weekends 9PM to 7AM
500 MB Data
Your choice of one of: Unlimited Sent Messages, or MY5 Canada-Wide, or Unlimited Local Network Calling

This seems like a solid base to give you a bit more room to negotiate more monthly plan credit instead of being stifled by a low rate plan. For example, previously I was not realizing my full $30 monthly plan credit because my rate plan was only $20. Some things that you can try to negotiate or add on:

50 Minute Bonus
100 Minute Bonus
100 Minute Long Distance
Goodwill 25 Minute Credit
Tenure Reward - 10 min Bonus
5PM Early Eve. Calling Option
6PM Early Eve. Calling Option
System Access Fee Credit 1 YR
Rogers to Rogers
Unlimited Incoming Calls Opt.
Retention Value Pack (call display, name display, 2500 text, enhanced voicemail)
Etc.

[BooR4dL3y]

I've got EPP (new customer since December 2008) + CD. I asked for CD and they gave it to me for free. I don't have a specific credit towards CD, my statement has a "Savings: Monthly Plan Credit" for $7 which negates the price for CD.

I just called Rogers. The $17.50 includes 200min + 6pm wkend/evening, but it does not include Voicemail and CallID which I currently have.

Is it really the case for everyone here?

[ThinkOutsideTheBox]

Just as a heads up, this is what I was able to get after about 1 hour of talking to a retentions rep:

E71 - $149 - $50 MIR | No Activation Charge
----------------------
400 Daytime Minutes
Evening/Weekends from 6pm-8am
Smartphone Value Pack | CID, EVM, UL VID/PIC/TEXT
500 Meg Data
1000 LD Minutes
Free incoming calling
------------------------
For about $64/month after taxes and fees

[Aznsilvrboy]

I just called Rogers. The $17.50 includes 200min + 6pm wkend/evening, but it does not include Voicemail and CallID which I currently have.

Is it really the case for everyone here?

Yes, that's all the EPP includes. But you can ask to add the $10 value pack which includes CID/Voicemail/2500 text which will put you at $27.50 + system access fee + taxes.

[kn1ght]

currently (for a lil over a year)

250minutes
CID VM
even/wkd after 6pm
R2R
unlimited text
100LD can. minutes

$18 + SAF + tax

currently have a Razr2
hoping to get some data with that
or maybe get a new phone with data
any suggestions?

[__Kingpin__]

currently (for a lil over a year)

250minutes
CID VM
even/wkd after 6pm
R2R
unlimited text
100LD can. minutes

$18 + SAF + tax

currently have a Razr2
hoping to get some data with that
or maybe get a new phone with data
any suggestions?

how did u get this plan?

[nwabien]

I do have to add that throughout this ordeal Rogers has done it's part to

give me some significant discounts to compensate me for my troubles so I

give them credit for trying. This certainly has gone a long way in helping

alleviate the frustration.:cool:


I just wanted to say thanks everyone for such a wonderful and informative thread. After sitting down for hours on end reading through the thread, I was able to renew my expired contract and get a good plan through retentions (and a Sony Ericsson W760 for $29 + admin fee, this is the normal price and they were unwilling to budge).

I have a question regarding how to get discounts/credits from Rogers when they mess up your phone order. For me, I ordered a new phone but was sent a used one which I returned immediately. It's been almost 3 weeks now and when I call to find out if another phone has been sent to me, I get the runaround about how they are checking my returned phone for this and that. I am quite frustrated at this point (:mad:) because my current phone is almost completed dead (I was told to go borrow a phone from a rogers shop).

Thus far, they haven't really been too nice about it and just ask me to wait - that the phone will eventually get to me. Any advice on how to deal with them?


(By the way, my new plan is

250 daytime, even/wknds from 6pm
VM, CID, 2500 text
Unlimited incoming,
Unlimted R2R
100 LD
= $20+SAF+tax

Previously I had 200 daytime minutes, even/wknds from 8pm and CID for the same price).

[Soulibrium]

sincei got my iphone, ive always used 200-300 MB of my data plan. since they started sending text messages to advise "you have used 80% of your data plan" two months ago, i have been going over my 500mb limit, or so they claim

my phone states ive used 200mb the past couple months and the counter has always been close to exact. my friend has the same issue, though he has a Bold, he always used under 200mb, and now they stated he went over

anyone else experience this? i have a feeling rogers is boosting the data usage somehow when compared to actual usage

would that include TRANSMIT and RECEIVE? maybeyour only tracking the receive?

[azn_sicko]

just got off the phone w/ a rep

got a really good plan

500 daytime
Unlimited eve and weekend at 6pm - 8am
Rogers to Rogers
100 LD minutes
Caller ID
Unlimited Text msging

$20 + SAF + 911

it works out to $28 with my 10% discount
It could of been $15 w/o r2r but i chose to keep it.
All in all, i think its a huge upgrade from what i was getting

250daytime
unlimited eve 6pm
100LD
caller ID

$25 + SAF + 911

[peter_ross]

got a really good plan

500 daytime
Unlimited eve and weekend at 6pm - 8am
Rogers to Rogers
100 LD minutes
Caller ID
Unlimited Text msging

$20 + SAF + 911

it works out to $28 with my 10% discount


Looks good - does it come with Voicemail? What is the 10% discount you got?

[tomtomtom]

Looks good - does it come with Voicemail? What is the 10% discount you got?

Looks like a bundling discount, getting multiple rogers services

[azn_sicko]

Looks good - does it come with Voicemail? What is the 10% discount you got?

yea it is a bundle discount.. 5% from interenet another 5% from home phone, total $10 so bascially $17.50 /month

heres how she calculated.. she went $25/month - my 10% so thats (-$2.5)
then minus $10 credit every month, so it works to $12.50 + SAF + 911
but i wanted to add r2r so it turned out to be $17.50/month
since not everyone has the bundle deal, thats why i posted $20/month

[peter_ross]

yea it is a bundle discount.. 5% from interenet another 5% from home phone, total $10 so bascially $17.50 /month

heres how she calculated.. she went $25/month - my 10% so thats (-$2.5)
then minus $10 credit every month, so it works to $12.50 + SAF + 911
but i wanted to add r2r so it turned out to be $17.50/month
since not everyone has the bundle deal, thats why i posted $20/month

That's pretty sweet. Do you get $10/mo credit every month? Is there any contract? Is voicemail included? Congrats.

[azn_sicko]

That's pretty sweet. Do you get $10/mo credit every month? Is there any contract? Is voicemail included? Congrats.

i do get it every month, when i log onto my rogers.com account, under discount, it says "monthly plan credit 3yrs" so a contract is required. Voicemail wont be a big factor, i didnt want it cuz i never liked it, but im pretty sure if i've gotten that far, a voicemail wont likely cost me anything..
All in all, i think the best part of the plan is 500 mins where many plans i've only seen 200-250 min on a $20 plan, with r2r and eve and weekend unlimited, i dont think i'll ever go over my minutes :razz:

[azn_sicko]

oh and i got a samsung propel for $50 with the contract

[tomtomtom]

oh and i got a samsung propel for $50 with the contract

Why a Samsung propel?:confused:

[azn_sicko]

it was instock lol... what phone u sugguest?.. the rep told me if i dont like it, i can ship it back and exchange it

[mattt33]

i do get it every month, when i log onto my rogers.com account, under discount, it says "monthly plan credit 3yrs" so a contract is required. Voicemail wont be a big factor, i didnt want it cuz i never liked it, but im pretty sure if i've gotten that far, a voicemail wont likely cost me anything..
All in all, i think the best part of the plan is 500 mins where many plans i've only seen 200-250 min on a $20 plan, with r2r and eve and weekend unlimited, i dont think i'll ever go over my minutes :razz:

Just to clarify, even though your discount has an expiry date of 3 years, that doesn't necessarily mean you're on a 3 year term. I have a couple "3 year" monthly plan credits, but i only signed up to a 1 year contract.

What it means is the credit you have will stay with you for only that period (whether it be 3 yr, 2yr or 1 yr expiry), unless you renew before that removal date - at which point the credits are renewed as well. Meaning that after your current contract is up, you won't be able to stay on "month to month" without contract and expect to keep the credits on there forever.

I'm fairly certain that's the case, but if anyone can weigh in on this who may know with more certainty that would be great.

[mng86]

my wife's 1-yr contract w/ rogers just expired. she spoke to a rogers rep and got the following deal:

250 min weekday
u/l EW
caller ID, VM, 2500 sms
1000 min LD
R2R

$28 including SAF and tax.

however, when she asked if she can transfer my account (currently w/ Fido) over and get the same deal, the rep turned her down. one rep told my wife that rogers no longer grandfather the plans since last year. another rep told my wife that it depends on how long she had been a rogers customer, which is a bit over a year.

any thoughts? any suggestions?

thanks in advance.

marvin

[Aznsilvrboy]

my wife's 1-yr contract w/ rogers just expired. she spoke to a rogers rep and got the following deal:

250 min weekday
u/l EW
caller ID, VM, 2500 sms
1000 min LD
R2R

$28 including SAF and tax.

however, when she asked if she can transfer my account (currently w/ Fido) over and get the same deal, the rep turned her down. one rep told my wife that rogers no longer grandfather the plans since last year. another rep told my wife that it depends on how long she had been a rogers customer, which is a bit over a year.

any thoughts? any suggestions?

thanks in advance.

marvin

Your wife got almost the same deal as me, same everything except i have 50 bonus minutes and I'm paying $30.02 after tax and everything. She's paying $17.50 + $6.95 SAF + $0.50 911 fee + tax, which comes out to be $28.19, with R2R, $10 retention value pack and 1000 minutes of ld credited. People on here have claimed to get retention plans as a new customer, so I don't see why you cant do it. Just ask your wife to call back and ask. Worse case is that you call Fido loyalties department yourself and get a Fido deal.

[SSingh]

Just as a heads up, this is what I was able to get after about 1 hour of talking to a retentions rep:

E71 - $149 - $50 MIR | No Activation Charge
----------------------
400 Daytime Minutes
Evening/Weekends from 6pm-8am
Smartphone Value Pack | CID, EVM, UL VID/PIC/TEXT
500 Meg Data
1000 LD Minutes
Free incoming calling
------------------------
For about $64/month after taxes and fees

Did you sign up for data contract to get E71 ?

[tomtomtom]

Did you sign up for data contract to get E71 ?

Looking like so. Looks like he got a load of discount to drive it to 64 per month after tax and fee. Smartphone value pack by itself is 35 bucks, and 400 minutes w/ evening and weekend, 40?

[HowEver]

Did you sign up for data contract to get E71 ?

Just a heads up, the Nokia E71, although it is a smartphone, qualifies for the $7 unlimited on-device browsing data plan. You have to make sure you don't use internet.com as your APN, only goam.com (gorogers.com, same thing). This is what I'm using and it's full html browsing, not WAP browsing as they call it, so full websites and everything. Of course, it pales beside my iPhone 3G 6GB plan and beside surfing on that device--but what wouldn't?

[dk1021]

Hi, is there anyway to get a better price on the cell phones or they can only play with the price plans? I called and said I wanted a bold and they said it'll be 299 + fee. They offered me some credit from my monthly plans but seems like nothing they can do with the phones.

Thanks

[skatastrophiic]

Depending on your situation, it may not be possible for them to credit the phone cost, and so they make it up by offering 1-2 free months. If you're paying 50/month and get 2 free months of service...You're still getting 100 off the price of the phone. Same goes for a $10 reduction off your bill over a given period of time. Break out the calculator and crunch the numbers, you may be getting a great deal.

[mattt33]

I just noticed in my online services that the discount pertaining to the early evening credit i received doesn't appear to resemble the 6pm student discount others have mentioned.

Instead of the "6 pm Eve Student Discount" or however it is, i have "Monthly Fee Credit 1 year." (i.e. NOT a "monthly plan credit")

Has anybody else seen this or currently have it on theirs as well and know if it's actually referring to the student credit or in fact some other credit?

[mangoexpress]

just got off the phone with retentions.

signed up with a 3 year contract for the following:

250 daytime minutes
unlimited from 6pm and weekends
unlimited incoming
voice mail/caller id
2500 txt messages

27.45 after SAF and tax.

i'm looking to get a HUP as well - what is rogers best phone for the buck currently?

thanks rfd!

[t13nif]

shouldnt require a contract. they may ask for an aeroplan or airmiles number if you have one, if not just get a friends..... you can always try haggling for some free sms

EPP doesn't require a contract??

[zweinstein]

EPP doesn't require a contract??

I was told that it automatically triggered a 3 year renewal in Rogers' system

[mattt33]

If you're referring to the 17.50 EPP plan then yes, a 3 year contract is required i'm quite sure.

[SSingh]

Just got off the phone from rogers.

Got Blackberry Flip for $0 with data plan which I'm going to cancel so it would cost $100. Plus added 100 mins to my current plan which is.

250 Mins
CID
Unlimited Incoming
R2R
for $20+SAF+taxes.

I think I forgot to ask to waive off SAF.

[ninjafrompond]

I did retentions last fall, and extended my contract for two years.

Last weekend, I asked how much a data plan would be and to upgrade to an iPhone.

They basically said I'd have to pay full price if I wanted the phone, but I could keep my voice plan. Basically, it evened out to the price of canceling my plan ($400) and signing up for a new one.

They said I was on some Level 1 phone upgrade thing.

[LanceR04]

From whats been posted here, your revenue will start at $0 again.
Best to modify and do a HUP before your do a transfer of responsibility.

whats a HUP?

[jokerstone]

hardware upgrade

[oldsch00l]

Hi everybody. First post here. Very interesting thread ! Sorry english is not my first language...

I've just called Rogers Retention Service...

Here is my new plan with an iPhone 8GB

250/evening starting at 6PM/weekend illimited : 20 $
Free Caller ID
125 SMS: 1$
+ Fees
+ Taxes
------

Total: 32.28$/month

How do you find it ?

I think I should have got more options for that price.
The best price they could get me on a dataplan was 500mb for 25$...

Let's say I didn't put a lot of pressure on them...I didn't try with "Cancel my contract"...

Can I call them again tonight or tomorrow and ask something more ?
And what do you think they can offer for a data plan (500mb or 1GB...) ?

Thanks a lot !!

[Trigger]

Hi everybody. First post here. Very interesting thread ! Sorry english is not my first language...

I've just called Rogers Retention Service...

Here is my new plan with an iPhone 8GB

250/evening starting at 6PM/weekend illimited : 20 $
Free Caller ID
125 SMS: 1$
+ Fees
+ Taxes
------

Total: 32.28$/month


Welcome to RFD dude. Depending on how long you've been with Rogers, you can get better deals. Don't threaten with leaving. Just say you've been looking at other deals, and were wondering if you can get some extra stuff. It's best to act a bit naive, and suggest that you're comparing to other plans, providers, and friends.

Threatening to leave puts you in a weak position if they say 'no'.

For the amount you're paying, I get U/L even weekends, 275 minutes, 6pm weekdays, unlimited incoming, unlimited rogers2rogers, and 100 LD Canadian minutes, and Communicate (call display, call waiting, 125 outbound text) pack. But that's from calling back every 6-8 months over the past couple of years. And my plan isn't that great compared to others.

Baby steps... don't ask for everything at once, and don't call too often. Be polite, naive, ask questions rather than make demands.

[tagaravabha]

But that's from calling back every 6-8 months over the past couple of years.

Ive heard that its good to call back every few months to try to get more for your plan, but I was just wondering: why would Rogers need to give you anything once you have locked into a contract? Is it just to maintain good customer relations? Are there any downsides to doing this?

[aoisora]

Ive heard that its good to call back every few months to try to get more for your plan, but I was just wondering: why would Rogers need to give you anything once you have locked into a contract? Is it just to maintain good customer relations? Are there any downsides to doing this?

I think this is based on your personal demand of adding the services. Even your contract is locked but doesn't mean that you can't leave to choose another provider. It depends how loyalty you want to be with Rogers.

I called and got this offer:

250mins
6pm unlimited weekend/weeknight
CID, VM
2500 text message

$32 tax in.

Definitely this is not the best retention deal and I haven't decide to sign or not.

Then I asked if I can switch another lines over to get a better deal and the rep turned me down. The rep explained to me that I have to get the Rogers advertised plan because they can't do anything about it.

[cloudlocke]

Called in this evening, and was first offered the following:

250 weekday
6pm evening/weekends free
R2R
1000 text/picture/video messaging
caller ID
unlimited mobile browsing
mobile backup
enhanced voicemail

Was originally offered for $55.45 (with tax, SAF, etc.) and said I'd think about it.

Came back to this thread and checked what people were getting and decided I wanted something around $40-ish (after tax and SAF).

Called back and got another nice service rep. I stated that while I appreciated the offer I was given, it was too much for me so I wanted to cancel.

She said that I was asking for a lot, and I told her (nicely, of course) that I realized that, but I don't want to pay more than $40. She did some changes (which I don't even remember) and it dropped down to $47.96. I said that it's really close to $40, can she possibly give another $5 credit to get it closer, and she did. So I accepted it.

I got all the features I listed for $42.32 (after tax and SAF). Maybe I could've pushed for more but I'm happy with what I got.

Thanks for all your advice RFD'ers!

[EbonyRose]

Called in this evening, and was first offered the following:

250 weekday
6pm evening/weekends free
R2R
1000 text/picture/video messaging
caller ID
unlimited mobile browsing
mobile backup
enhanced voicemail

Was originally offered for $55.45 (with tax, SAF, etc.) and said I'd think about it.

Came back to this thread and checked what people were getting and decided I wanted something around $40-ish (after tax and SAF).

Called back and got another nice service rep. I stated that while I appreciated the offer I was given, it was too much for me so I wanted to cancel.

She said that I was asking for a lot, and I told her (nicely, of course) that I realized that, but I don't want to pay more than $40. She did some changes (which I don't even remember) and it dropped down to $47.96. I said that it's really close to $40, can she possibly give another $5 credit to get it closer, and she did. So I accepted it.

I got all the features I listed for $42.32 (after tax and SAF). Maybe I could've pushed for more but I'm happy with what I got.

Thanks for all your advice RFD'ers!

Just letting you know you can push for more. I pay $36.47 after taxes and SAF for the same thing as you, plus 1000 LD minutes, 50 more daytime minutes and unlimited incoming. So, you can definitely make that plan better.

[cloudlocke]

Just letting you know you can push for more. I pay $36.47 after taxes and SAF for the same thing as you, plus 1000 LD minutes, 50 more daytime minutes and unlimited incoming. So, you can definitely make that plan better.

When I got hold of the second CSR, she quoted me the $55.45 price initially, and went through all the changes that the first CSR had given me. When I said "It's nice, but still too much. Please cancel my phone.", she started going through the motions of cancelling the phone. As she was going through the process, I got her back into negotiating mode by saying "Yeah, it's a really great deal you're offering me, but I said to myself that I didn't want to pay more than $40." so then she got out of cancelling mode and back into negotiating. 5 minutes later I got my new plan. So I decided not to test her again and just go with it.

Thanks for the input though, and wow, your plan is AMAZING!!!

[monstar]

Remember what you "negotiated" means NOTHING until your bill actually arrives.

I've finally negotiated to something I'm happy with..and my bills show it now.

25$
250 daytime
6pm evenings and weekends
Rogers 2 Rogers
Unlimited Incoming
Unlimited Text Messaging
Caller ID

+5$
1000 Canadian Long Distance

Thats 36.95+0.50+gst

[goathead]

Looking for advice before I call Rogers. My wife is on a voice plan, signed up for 3 years about 26 months ago. Her phone is shot. She went into a store to ask about a new phone and was told it would be a $100 fee + a $35 admin fee + the cost of new phone (ie $29 on a new 3 yr term). This seems excessive to me - to the point that I actually WOULD cancel and go with Bell, but it seems way easier to convince Rogers to be more reasonable. Right now she's paying $25/mo + fees, for a voice plan incl voicemail, caller ID, 200 min/month, unliminted evenings/wknds.

[Aznsilvrboy]

Looking for advice before I call Rogers. My wife is on a voice plan, signed up for 3 years about 26 months ago. Her phone is shot. She went into a store to ask about a new phone and was told it would be a $100 fee + a $35 admin fee + the cost of new phone (ie $29 on a new 3 yr term). This seems excessive to me - to the point that I actually WOULD cancel and go with Bell, but it seems way easier to convince Rogers to be more reasonable. Right now she's paying $25/mo + fees, for a voice plan incl voicemail, caller ID, 200 min/month, unliminted evenings/wknds.

Call retentions, tell them that you want to cancel the contract (you have leverage since there's only 6 months left in the contract) because you feel like you're paying too much for too little. Just make up a plan when they ask you what you want, look around this thread for examples. After you finish negotiating the plan, tell them that you also need a new phone...then proceed with negotiations again. At the end of everything, ask the rep to repeat everything you've negotiated just to make sure and ask for session id number for reference later.

[DarkGiygas]

Ok so my 3yr contract is up May 7th, I want to get an 8gb Iphone and a new plan (voice+data totalling $60) but they want me to pay $249 for the phone + $35 activation fee. Ive tried calling twice and they won't seem to budge... should I just keep trying?

[mattt33]

Ok so my 3yr contract is up May 7th, I want to get an 8gb Iphone and a new plan (voice+data totalling $60) but they want me to pay $249 for the phone + $35 activation fee. Ive tried calling twice and they won't seem to budge... should I just keep trying?

How much are you hoping to get the iphone for? I'm more familiar with blackberry prices, but $249 seems like an okay price there... I've heard of people gettingthe $35 activation fee waived but from what i recollect it appears the iphone price is pretty firm.

[BrgnHunter]

how much is the following plan worth? how much are you willing to pay for this plan?

200 daytime mins
unlimited eves & weekends 6pm-8am
caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
network features
saf & 911

[mattt33]

how much is the following plan worth? how much are you willing to pay for this plan?

200 daytime mins
unlimited eves & weekends 6pm-8am
caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
network features
saf & 911

I'd say a decent price would be just about $60 with everything (fees and taxes included). If you're good $50.

[Aznsilvrboy]

how much is the following plan worth? how much are you willing to pay for this plan?

200 daytime mins
unlimited eves & weekends 6pm-8am
caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
network features
saf & 911

$40 + SAF + 911 + tax.

[ahsalloum]

how much is the following plan worth? how much are you willing to pay for this plan?

200 daytime mins
unlimited eves & weekends 6pm-8am
caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
network features
saf & 911

I pay $45 + SAF + 911 + tax for a plan identical to this but with 250 DT and R2R. But, to be honest, some of the plans here crush my plan.

[markski89]

Tell me what you guys think...

$45.00
-4.50 (10% bundle discount)
+6.95 SAF
+0.5 911 bullcrap
+tax

=$54.18

I got 500MB data, 200 mins, Unlimited Incomming, Free after 6/Wknd (only cuz im a student..otherwise it would be 9pm), and I have an $11 value pack that is fully credited because I called retentions (125 texts, VM, CID, whocalled).

Basically retentions only gave me the $11 credit on my value pack after calling ,and the lady kept saying stuff like "oh but u got 500mb, blah blah blah good plan"

This is the second month on my new 3 year plan. Be4 i got 3yrs I was able to negotiate getting a BB curve for $50 instead of $500 cuz i told them that im guna cancel cuz new customers get that phone for $100 and i am with rogers for 4 years now. (my old 3yr contract finished and i was off contract for 1 year approx until last month)

Can I do better for my plan? How can I ask retentions for more minutes? I read of all these people getting 250+250 for like $20 a month.......?

Any input is much appreciated, Thanks in advance :)

[Aznsilvrboy]

Tell me what you guys think...

$45.00
-4.50 (10% bundle discount)
+6.95 SAF
+0.5 911 bullcrap
+tax

=$54.18

I got 500MB data, 200 mins, Unlimited Incomming, Free after 6/Wknd (only cuz im a student..otherwise it would be 9pm), and I have an $11 value pack that is fully credited because I called retentions (125 texts, VM, CID, whocalled).

Basically retentions only gave me the $11 credit on my value pack after calling ,and the lady kept saying stuff like "oh but u got 500mb, blah blah blah good plan"

This is the second month on my new 3 year plan. Be4 i got 3yrs I was able to negotiate getting a BB curve for $50 instead of $500 cuz i told them that im guna cancel cuz new customers get that phone for $100 and i am with rogers for 4 years now. (my old 3yr contract finished and i was off contract for 1 year approx until last month)

Can I do better for my plan? How can I ask retentions for more minutes? I read of all these people getting 250+250 for like $20 a month.......?

Any input is much appreciated, Thanks in advance :)

I think your plan is pretty poor compared to what others were getting, especially considering that you've been with them for 4 years and was off contract for a while...

[markski89]

what can I do about it now? I called retentions last week in which i got the $11 credit.

[yyz2hkg]

what can I do about it now? I called retentions last week in which i got the $11 credit.

Call again and hope you get a CSR that is willing to help you out a bit. It doesn't hurt to try.

[BrgnHunter]

how much is the following plan worth? how much are you willing to pay for this plan?

200 daytime mins
unlimited eves & weekends 6pm-8am
caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
network features
saf & 911


I'd say a decent price would be just about $60 with everything (fees and taxes included). If you're good $50.


my buddy has that plan, and he's paying sub $40/mth for it. i guess he did pretty good.

thanks guys!

[mattt33]

my buddy has that plan, and he's paying sub $40/mth for it. i guess he did pretty good.

thanks guys!

Ahh i think i can see it... well the best i can come up with here:

200 daytime mins
unlimited eves & weekends 6pm-8am
--> above, monthly plan credits maxed therefore $0.00

caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
--> above, $30.00 value pack (before increasing to $35)

network features
saf & 911
--> $7.45 (6.95 + 0.50)

30.00 + 7.45 = $37.45
+13% tax
= 42.32

[BrgnHunter]

I'd say a decent price would be just about $60 with everything (fees and taxes included). If you're good $50.

Ahh i think i can see it... well the best i can come up with here:

200 daytime mins
unlimited eves & weekends 6pm-8am
--> above, monthly plan credits maxed therefore $0.00

caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
--> above, $30.00 value pack (before increasing to $35)

network features
saf & 911
--> $7.45 (6.95 + 0.50)

30.00 + 7.45 = $37.45
+13% tax
= 42.32

don't know the exact details...he told me he was paying around $40, not sure if that includes saf, 911 & tax.

[tamil]

just updated my second line.Its for the $20 plan.

-250mins
-unlimited evening and weekend 6pm
-R2R
-unlimited incoming
-CD
-couple credits

My total Including SAF,fee and Taxes comes up to 23. So basically I'm getting SAF waived out :cheesygri

[whabs]

just updated my second line.Its for the $20 plan.

-250mins
-unlimited evening and weekend 6pm
-R2R
-unlimited incoming
-CD
-couple credits

My total Including SAF,fee and Taxes comes up to 23. So basically I'm getting SAF waived out :cheesygri

wow very hot. would be on the best deals if you had some sms

[wiebecj]

how much is the following plan worth? how much are you willing to pay for this plan?

200 daytime mins
unlimited eves & weekends 6pm-8am
caller id
enhanced vm
detailed billing
unlimited text messaging
500mb data
network features
saf & 911

I pay $30+SAF+911+taxes for this (actually, I also get 100 long distance minutes, but "only" 10,000 txt messages) - but I live in Manitoba, so my base plan is only $10.

[syntex101]

Here is what I have so far:

250 weekday min
Ulmt Eve/Wkn starting @ 9PM
Free Caller Display

Total $31.98 after all fees and taxes.

Im done my two year contract as of this month. Want to negotiate for something better was thinking:

250 weekday min
Ulmt Eve/Wkn starting @ 5PM
Free Caller Display
Free VM
Unlimited network calling
50 txt msg

+ Hardware upgrade for the same price I pay or lower.

1. Does this seem doable?
2. Do they ever allow ppl to go on cheaper rates, even if they paid the same amount of money?
3. Can you do HUD without contract extension?

[Scaldy]

Thanks to this thread I renegotiated my three month old contract to:

350 daytime minutes
100 minutes CDN long distance
Unlimited evenings and weekends starting at 6
100 txt messages a month
Voicemail and caller ID

$20 + 911 and SAF + Tax= ?

Before, I was paying $46 after tax, minus the 100 long distance and only 200 daytime.

I called in twice to get everything I wanted. ;)

[syntex101]

darn rentention is closed right now. Wondering does anyone else have the opening hours of retentions?

[mattt33]

darn rentention is closed right now. Wondering does anyone else have the opening hours of retentions?

They open tomorrow morning at 9am.

[adragon]

$20 Communicate Value Pack
350 Wkdy/Unltd Early Eve/Wkend

350 Wkdy/Unltd Early Eve/Wkend
25 bonus minutes
WhoCalled™
Enhanced Voicemail
1000 Messaging Bundle
10mb data plan
Call Display
6PM Early Evening Calling

Total anytime minutes: 725 min

---------------------------------------

Wireless Charges

350/Unltd Early Eve/Wkds Plan 47.00
$20 Communicate Value Pack 20.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
.............
Total before taxes: $80.20
GST (#86239 5381) 4.01
PST 5.61

Total for Wireless: $89.82

---------------------------------------------------

My average use is:

Eve/W-end 491:00 (Mins)
Weekday 184:00 (Mins)
Total minutes used: 675:00 (Mins)


Plan seems decent if I used my phone 500+ minutes more..
However, since leaving NYC. I am not on the phone that much.

I own the Nokia E65, which is not a Rogers certified device.
I have heard this may present a problem, as well. That it will not?

The phone is Wifi. However, Rogers mobile internet comes in handy, when I cannot find an open signal. Which is more frequent these days.

I was looking at

$50†
400 Anytime
Unlimited Rogers-to-Rogers Local Calling
Unlimited Evenings & Weekends (9pm)
500 MB

total=$67.07
+ cost of new phone?


$45
450 Minutes
Unlimited EW (9pm)
Unlimited Incoming
100 Canadian Long Distance Minutes
Rogers.com $10 Activation Credit

Adding a $15 value pack plan.

total = $76.27

or

$35 Mega Value Plan with Unlimited Messages + $15 value pack..

total = $66.91

----------------------------------------

I want at least 250/ 300 anytime minutes
Eve and Wkends free
Data< + 250mb and up
500+ in/ out text msg and email.
To be able to use mobile internet without getting hit with extra hidden fees..

I have about a yr left on a three year plan.

I am paying for more than I need. However, It does not seem like I will save much more than $15 = 500 less minutes, later evenings, and unsure data and mobile internet fees with the E65.


Does anyone have any suggestions about plans?
I pay $10 for 10 or 20mb...now.
Will I have problems upgrading my mobile internet plan to an unlimited one. Regarding monitored usage/ data rate on a non certified device?

I appreciate any help or advice. Thank you!

[skyrink]

Thanks to this thread I renegotiated my three month old contract to:

350 daytime minutes
100 minutes CDN long distance
Unlimited evenings and weekends starting at 6
100 txt messages a month
Voicemail and caller ID

$20 + 911 and SAF + Tax= ?

Before, I was paying $46 after tax, minus the 100 long distance and only 200 daytime.

I called in twice to get everything I wanted. ;)

thats exactly wat i have except i have 275 minutes and evenings starting at 8.....curious, how does it look on ur bill? arent the savings highest than ur base plan?

[Johnnycolletta]

New customer here...

What do you guys and gals think???

350 anytime minutes
Unlimited Text messaging
CID
VM
Evenings/weekends @ 6pm
Rogers 2 Rogers

8 gb Iphone - $199 - (waived $35 activation fee)

Total - $20/month + SAF + 911

[tomtomtom]

New customer here...

What do you guys and gals think???

350 anytime minutes
Unlimited Text messaging
CID
VM
Evenings/weekends @ 6pm
Rogers 2 Rogers

8 gb Iphone - $199 - (waived $35 activation fee)

Total - $20/month + SAF + 911

This is kick a**:twisted:

[hecktic]

Johnnycolletta,
They did not ask you to take a data plan?

[crashz]

Has anyone recently gone through retentions for an 8900? What's the cheapest people have been getting it for? In Manitoba and fiancee is on the $10 plan right now but would move to the 8900 with a BB messaging plan if the price was right.

[Kingmoo]

what are these "credits" that some of you have on your plans?

I would say "hey can I have some credits" but then I'm worried they'll say "what are these credits you speak of" and then I'll feel dumb

[Johnnycolletta]

Johnnycolletta,
They did not ask you to take a data plan?

I just told them right from the get go that I did not want a data plan. Apparently you do not have to get a data plan with the iphone, but they said you need to get a data plan if you are going to sign up for a Blackberry (so I was told)....By the way, this was not an in store sign up, I did this over the phone with Rogers.

[Skip2MyLou]

i just got off the phone with rogers
i wanted an iphone and this is the offer i got at the end.

Iphone for $249
And my new plan:
$17.50
450 weekday
Unlimited evenings 6pm
Unlimited incoming

not sure if system access fee was waived or not, forgot, but the plan was worth while.
the guy said i could only get the iphone for $199 if my plan was $35+ monthly, not sure if this is true, but i settled for the phone at $249.

Anyone know if there's tax on the iphone or is it just $249 or $199 total?

[Lulz]

i just got off the phone with rogers
i wanted an iphone and this is the offer i got at the end.

Iphone for $249
And my new plan:
$17.50
450 weekday
Unlimited evenings 6pm
Unlimited incoming

not sure if system access fee was waived or not, forgot, but the plan was worth while.
the guy said i could only get the iphone for $199 if my plan was $35+ monthly, not sure if this is true, but i settled for the phone at $249.

Anyone know if there's tax on the iphone or is it just $249 or $199 total?

1) it's 199/8GB and 299/16GB + tax if your base plan is above $30. If it's not, you pay $50 more for phone.
2) SAF would not be waived...
i mean heck look at your plan
you have the standard $17.50 plan that offers 200 mins and 6PM evenings
but you get 250 more daytime minutes and Unlimited Incoming included for free.
highly doubt it would be waived

[BrgnHunter]

1) it's 199/8GB and 249/16GB + tax if your base plan is above $30. If it's not, you pay $50 more for phone.
2) SAF would not be waived...
i mean heck look at your plan
you have the standard $17.50 plan that offers 200 mins and 6PM evenings
but you get 250 more daytime minutes and Unlimited Incoming included for free.
highly doubt it would be waived

it's $199/8gb or $299/16gb + tax. if the monthly voice plan is less than $30, you pay an extra $50 for phone.

[Lulz]

it's $199/8gb or $299/16gb + tax. if the monthly voice plan is less than $30, you pay an extra $50 for phone.

sorry my bad. i accidently said $249 instead of $299

***CLARIFICATION***
"base plan" = no tax/no addons/no date/no extras

Your base plan is over $30 = $199+tax for 8GB/$299+tax for 16GB
Your base plan is under $30 = $249+tax for 8GB/$349+tax for 16GB

[LanceR04]

i've been with Rogers for 1 1/2 years (1.5) years and im trying to call to get a good deal from them. and then i want to transfer my account to someone else's name. When i make the change, would they get the retention plan which they gave me? or they'd have to get something else. like a regular plan?

[skatastrophiic]

Anyone know if there are any new smartphones coming to Rogers for the spring/early summer? The more I look into upgrading, the more I realize there isn't a whole lot I like on the lineup right now.

[hecktic]

sorry my bad. i accidently said $249 instead of $299

***CLARIFICATION***
"base plan" = no tax/no addons/no date/no extras

Your base plan is over $30 = $199+tax for 8GB/$299+tax for 16GB
Your base plan is under $30 = $249+tax for 8GB/$349+tax for 16GB

Well i'm a little pissed now. I called twice and they would not budge off the $349 for 8gb iphone (my base plan is under $30). The second time the rep was insisting i need to add $15 data plan to my base plan to even get the iphone for $349. Otherwise it'd cost more. I've been with them for more than 5 yrs too! :mad:

[Reddevil07]

Call again. My dad managed to renew his old plan which is like 25 Tax included and got a HUP on the 16GB Iphone for 325.

[MobileMuck]

Well i'm a little pissed now. I called twice and they would not budge off the $349 for 8gb iphone (my base plan is under $30). The second time the rep was insisting i need to add $15 data plan to my base plan to even get the iphone for $349. Otherwise it'd cost more. I've been with them for more than 5 yrs too! :mad:

First thing, the prices being quoted are new customer prices, equivalent to HUP Tier 3 pricing. If you are trying to get an upgrade it sounds like you are still Tier 1 (revenue since last HUP < $1000). You have a low-end base plan with no data, which would also point to a low Tier placement. For Tier 1 they add a further $100 to the new customer prices. So $249 (8GB new customer/voice+data < $35) + $100 (Tier 1 additional fee) = $349. I'm not sure if there is a mail-in rebate with iPhone and whether these prices are pre- or post-rebate. That might be the difference you are getting between reps - one quoting pre-rebate, the other post.

Basically it looks like you had a HUP sometime relatively recently and have yet to "pay back" the subsidy you were given then and hence are not yet eligible for another. Telling us that you have been a customer for 5 years isn't really relevant and, in fact, is misleading. I suspect that when you fill in the missing info (last HUP date and revenue generated since) you'll see that you are not getting a raw deal after all.

[Lulz]

Well i'm a little pissed now. I called twice and they would not budge off the $349 for 8gb iphone (my base plan is under $30). The second time the rep was insisting i need to add $15 data plan to my base plan to even get the iphone for $349. Otherwise it'd cost more. I've been with them for more than 5 yrs too! :mad:

don't listen to anybody telling you that you need a data plan.

anybody who says otherwise, just hang up, and call again until you reach a normal rep.

iphone does not require data
nor it requires data to get it cheaper....as all iphones are same price and no discount is given

[hecktic]

First thing, the prices being quoted are new customer prices, equivalent to HUP Tier 3 pricing. If you are trying to get an upgrade it sounds like you are still Tier 1 (revenue since last HUP < $1000). You have a low-end base plan with no data, which would also point to a low Tier placement. For Tier 1 they add a further $100 to the new customer prices. So $249 (8GB new customer/voice+data < $35) + $100 (Tier 1 additional fee) = $349. I'm not sure if there is a mail-in rebate with iPhone and whether these prices are pre- or post-rebate. That might be the difference you are getting between reps - one quoting pre-rebate, the other post.

Basically it looks like you had a HUP sometime relatively recently and have yet to "pay back" the subsidy you were given then and hence are not yet eligible for another. Telling us that you have been a customer for 5 years isn't really relevant and, in fact, is misleading. I suspect that when you fill in the missing info (last HUP date and revenue generated since) you'll see that you are not getting a raw deal after all.

Thanks, I think your explanation makes sense.
My last HUP was when I renewed my contract 2 years ago.

[l3aka]

I was originally signed with a contract with my family and the contract had just ended, I separated the account so it would be under my name .. they set me up with a new price plan that's

200min/unl. eve&wknd@6 for being a student/R2R - $30
2500txt,vid&picmsgs/callid/vm - $15
saf + 911

and gave me a 5 dollar credit

now it comes up to 47.45 + tax without signing a new contract

The issue is that I just separated the accounts so now what should I do to lower that? .. I want to lower the base plan as much as possible but can I do so without it being a "corporate plan" since I'm not with any corporation?

[waffledave]

Ok...Been with Rogers 7 years and I'm now on monthly...

Called, told them the honest truth: That I can get a corporate plan from Telus for ~$24 for voice plan and ~$45 for data plan. Both are unliminted EW after 6 + unlimited texting + CID, VM, etc...

They offered me this:

350 mins
EW after 6
2500 texts
CID, VM
100 mins LD (useless to me)
R2R

this for $27 + tax (already includes system access and etc...)

And they also offered:

350 mins
EW after 6
unlimited texting
CID, VM
500 mbs

for $47 + tax.

This doesn't seem like that great of a deal to me! Telus is giving me virtually the same for cheaper! AND Rogers said they'd charge me $350 for a BB Bold!!!!!

I said I'd have to think about it.

[myk0]

Hello everyone. I phoned rogers today and they offered these two plans:

Plan 1 (1 year contract):
200 minutes
eve/wkd at 6
caller id
r2r

$25.37 tax included

Plan 2 (3 year contract):
100 minutes
eve/wkd at 6
50 text

$19.72 tax included

I forgot to ask if caller id can be thrown in into plan 2, is that possible?

Thanks...this thread has been very, very helpful =)

[Verbal Kint]

Ok...Been with Rogers 7 years and I'm now on monthly...

Called, told them the honest truth: That I can get a corporate plan from Telus for ~$24 for voice plan and ~$45 for data plan. Both are unliminted EW after 6 + unlimited texting + CID, VM, etc...

They offered me this:

350 mins
EW after 6
2500 texts
CID, VM
100 mins LD (useless to me)
R2R

this for $27 + tax (already includes system access and etc...)

And they also offered:

350 mins
EW after 6
unlimited texting
CID, VM
500 mbs

for $47 + tax.

This doesn't seem like that great of a deal to me! Telus is giving me virtually the same for cheaper! AND Rogers said they'd charge me $350 for a BB Bold!!!!!

I said I'd have to think about it.


I got a similar deal to your second option (mine is 250+50 anytime +100 Canadian long distance minutes). I renewed earlier this month and I had 1 year and 3 months left on a 3 year contract. I got the BBB for 99$ and im pretty sure the 35$ was waived.

Just mention you have a friend that got offered the Bold for $99 thats what I did and she offered it right away. They wouldn't go any lower than $249 for me on the 8gb iphone even though my buddy got it for $149+$35

[tskrb]

I been with Rogers for years under no contract, but i signed a new 3 yr contract with Rogers, yesterday. I don't think many people will do better.

200 weekday minutes + 100 additional minutes
free early evenings (5p.m.)
Nationwide MY5 (unlimited local and long distance talk,text,picture,video)
500mb data
CID + VM

$39 + SAF + 911

they also gave me an iphone 8gb for 223 (with 50 dollar instant rebate). Read it and weep, lol.

[coldpower27]

some very cold news:

http://www.boygeniusreport.com/2009/03/18/rogers-changes-minimum-hup-length-from-12-to-24-months-for-smartphone-users/

seems Blackberry prices have been increased across the board, and HUP have been pushed to 24 months instead of the 12 months previously.

Ouch this totally sucks...

[BrgnHunter]

can bonus (additional) minutes be added to corp plans? retention shot me down. should i be calling back and hope to get a nicer rep? thanks

oh yea..same goes for the 100 ld request...can't be added to my acct.

[djgee]

I been with Rogers for years under no contract, but i signed a new 3 yr contract with Rogers, yesterday. I don't think many people will do better.

200 weekday minutes + 100 additional minutes
free early evenings (5p.m.)
Nationwide MY5 (unlimited local and long distance talk,text,picture,video)
500mb data
CID + VM

$39 + SAF + 911

they also gave me an iphone 8gb for 223 (with 50 dollar instant rebate). Read it and weep, lol.

Oh, I get it. This thread was created because we're here to compete against each other. /sarcasm.

[tskrb]

Don't be a hater, people could use this info to negotiate something for themselves. Just ask and I'll be more than welcome to say how the deal went down.

[EL820]

I been with Rogers for years under no contract, but i signed a new 3 yr contract with Rogers, yesterday. I don't think many people will do better.

200 weekday minutes + 100 additional minutes
free early evenings (5p.m.)
Nationwide MY5 (unlimited local and long distance talk,text,picture,video)
500mb data
CID + VM

$39 + SAF + 911

they also gave me an iphone 8gb for 223 (with 50 dollar instant rebate). Read it and weep, lol.


So, you're paying ~$52.50 with tax.

The plan is ok...but nothing to write home to mom about.

[Bakedbread]

I been with Rogers for years under no contract, but i signed a new 3 yr contract with Rogers, yesterday. I don't think many people will do better.

200 weekday minutes + 100 additional minutes
free early evenings (5p.m.)
Nationwide MY5 (unlimited local and long distance talk,text,picture,video)
500mb data
CID + VM

$39 + SAF + 911

they also gave me an iphone 8gb for 223 (with 50 dollar instant rebate). Read it and weep, lol.

lawl really
i've seen much better on this board than that
you should really take the time to read through before bragging

i'd also like to see you post your first bill for all to see (the one that comes in the mail, not the online one)
i can almost guarantee they will leave something out

[djgee]

Don't be a hater, people could use this info to negotiate something for themselves. Just ask and I'll be more than welcome to say how the deal went down.

I'm not hating on you or the plan but more on your delivery in your post. Read it and weep? C'mon, man...seriously. I think you're plan is good but like many have said, I've seen a lot better...

[tskrb]

afaik, this is probably the best plan that I've read. As for "read it and weep", it's a harmful expression. Seriously, i don't think people would take it that offensively. Can't take the heat get out of the kitchen.

[yyz2hkg]

afaik, this is probably the best plan that I've read. As for "read it and weep", it's a harmful expression. Seriously, i don't think people would take it that offensively. Can't take the heat get out of the kitchen.

Let's stay on topic all...stop feeding the trolls.

[djgee]

afaik, this is probably the best plan that I've read. As for "read it and weep", it's a harmful expression. Seriously, i don't think people would take it that offensively. Can't take the heat get out of the kitchen.

Sorry if I hit a nerve....just saying that the purpose of this isn't to "one up" each other.

[P4rtyboy]

I been with Rogers for years under no contract, but i signed a new 3 yr contract with Rogers, yesterday. I don't think many people will do better.

200 weekday minutes + 100 additional minutes
free early evenings (5p.m.)
Nationwide MY5 (unlimited local and long distance talk,text,picture,video)
500mb data
CID + VM

$39 + SAF + 911

they also gave me an iphone 8gb for 223 (with 50 dollar instant rebate). Read it and weep, lol.

if you dont have texts.. then its definately not the best... my brother has the same (minus the nationwide MY5), plus texts (assuming you dont have it) and pays... 36 total. nicetry :)

[number8888]

afaik, this is probably the best plan that I've read. As for "read it and weep", it's a harmful expression. Seriously, i don't think people would take it that offensively. Can't take the heat get out of the kitchen.

I think you mean harmless there.

People come to help each other, not to taunt. Frankly I think it's a little uncalled for.

Anyway let bygones be bygones.

[CatDog]

lol

theres people getting more for less, who got free bolds

[djgee]

afaik, this is probably the best plan that I've read. As for "read it and weep", it's a harmful expression. Seriously, i don't think people would take it that offensively. Can't take the heat get out of the kitchen.

I can take the heat like the best of them so I'm staying in the kitchen. :cheesygri

check this out:

http://i247.photobucket.com/albums/gg123/djgee_2008/feb09.jpg

If you want this to be a competition, let's go! Seems like you have Nationwide My5....hmmm....I have unl incoming/R2R so that's an equal trade off ($15 value). You have unlimited @ 5pm....hmmm...I have unlimited at 6pm so it's a $2 difference. You don't have roadside assistance which I'm paying for. You have 25 more daytime minutes than myself (big whoop). Dude, in the top right corner where it says how much I'm saving....it's almost equal to what you pay!

For everyone else....I apologize as I'm never one to brag or boast how good I have it. I just had to get it off my chest....:twisted:

[spity1]

How did I do?

300 Daytime Minutes
Unlimited Incoming
Rogers 2 Rogers
5pm Early evening and unlimited weekends
500 mb
CID, VM and unlimited text

$32+SAF+Taxes = $44.58

Also got the Bold for $99 (includes $50 Mfr. Rebate)

[b-sr]

That's a very good deal!

But on a side note, I never knew people went around bragging about their cell phone bills and how much they pay. I swear it seems like people will brag about anything and everything these days.

[djgee]

That's a very good deal!

But on a side note, I never knew people went around bragging about their cell phone bills and how much they pay. I swear it seems like people will brag about anything and everything these days.

+1, I agree. Like I said, I thought these forums were to help each other out but when people string add-on phrases like "read it and weep" or "booya" or whatever...it's uncalled for.

Spity1 - your plan is more "rich" than tskrb's and mine! Wow, good on you!

[tskrb]

Isn't "bragging" about getting a good deal, half of what RFD is all about. I would argue so. People feel good when they get a good deal, and post it for the RFD community to see. I don't think that too many people are 100% thinking to themselves, I want to make this world a better place and get everyone a good deal. Every single person is selfish by nature, not anyone can do anything without having some benefit to themselves. Whether it is for "bragging", the good feeling about posting, lonely persons looking for a reply, or for some other selfish reason. IMHO, of course.

[tskrb]

btw, not bad plans all around. But mine still rocks. :razz: Now, isn't that all good for everyone? I wouldn't call it bragging, it's called friendly competition.

[mattt33]

I been with Rogers for years under no contract, but i signed a new 3 yr contract with Rogers, yesterday. I don't think many people will do better.

200 weekday minutes + 100 additional minutes
free early evenings (5p.m.)
Nationwide MY5 (unlimited local and long distance talk,text,picture,video)
500mb data
CID + VM

$39 + SAF + 911

they also gave me an iphone 8gb for 223 (with 50 dollar instant rebate). Read it and weep, lol.

The plan you have is okay - well it's a good deal of course. So your bill comes to a total of $52.49. In my honest opinion i have to say it's definitely not that special to be bragging about, but a deal compared to the average customer nonetheless.

I think people shouldn't put so much emphasis on comparing with others, but rather with themselves as to how they're doing in regards to the deal they get vs. their previous plan. That's a sure way you can really be fully satisfied with your hard earned efforts in getting the deals. As you make improvements to your plan over the long term, it will just get better with time and you will be continually getting more for your money.

I love a bargain just as much as everyone else - I'd want to bring my bill down below $40 but sometimes i just need to remind myself that i should be fortunate enough as it is to have such a rich plan when compared to a lot of others, so i keep myself in check that way and stay humble. To say "i don't think many people will do better" is the wrong approach if you ask me since it's giving the impression that you feel you're above others... not to mention also being a very premature assumption on this forum.

Anyway just my 2 cents on the topic. Keep up to hard work everyone!

[mattt33]

btw, not bad plans all around. But mine still rocks. :razz: Now, isn't that all good for everyone? I wouldn't call it bragging, it's called friendly competition.

Alright well "friendly competition" is a more appropriate way of putting it, and while i see your good intentions in it there are some that may not see it that way. This isn't really a competition, but rather a resource to share and help others in attaining the same goal as you - getting more for your money from the big man (Rogers).

[tiggrrrrr75]

Having been on a retentions plan from 2.5 yrs ago, this is the best they could offer me:
250 daytime
unlimited incoming
R2R
unlimited evening after 8pm + weekend
CID+VM+CD
500MB data
100 texts

$32.50 + SAF+ taxes.

This with a BB 8220 flip (what my wife wanted) for free.

Not sure if this is as good as others have gotten, but I'm good with it.

[markski89]

I called retentions and this is what they gave me.

$40+SAF+tax

250 mins
100 cnd long distance
Unlimited incoming
Free after 6 and weekends
2500 text messages
500MB Data
Call display
Voicemail

Im pretty happy with that :)

[Mad.Whack]

I can take the heat like the best of them so I'm staying in the kitchen. :cheesygri

check this out:

http://i247.photobucket.com/albums/gg123/djgee_2008/feb09.jpg

If you want this to be a competition, let's go! Seems like you have Nationwide My5....hmmm....I have unl incoming/R2R so that's an equal trade off ($15 value). You have unlimited @ 5pm....hmmm...I have unlimited at 6pm so it's a $2 difference. You don't have roadside assistance which I'm paying for. You have 25 more daytime minutes than myself (big whoop). Dude, in the top right corner where it says how much I'm saving....it's almost equal to what you pay!

For everyone else....I apologize as I'm never one to brag or boast how good I have it. I just had to get it off my chest....:twisted:
I dig your plan, here's mine. I took the 1000LD minutes though.
http://img7.imageshack.us/img7/3038/billll1.jpg

[man_alone]

How did I do?

300 Daytime Minutes
Unlimited Incoming
Rogers 2 Rogers
5pm Early evening and unlimited weekends
500 mb
CID, VM and unlimited text

$32+SAF+Taxes = $44.58

Also got the Bold for $99 (includes $50 Mfr. Rebate)

wow, I got to say that your plan is my dream that will probably not come true for the next 5 years ;-) Can you explain how did you get it?

[cruisx]

I called retentions and this is what they gave me.

$40+SAF+tax

250 mins
100 cnd long distance
Unlimited incoming
Free after 6 and weekends
2500 text messages
500MB Data
Call display
Voicemail

Im pretty happy with that :)


So whats the total with tax? i want this one =D

[bc731]

I have the standard retention plan (250 min, 6pm early evening, R2R, Unlimited incoming, 100 LD, CID & Voicemail). I've called a few times to get them to replace my CID & Voicemail to the Retention Value Pack (CID, Voicemail, and 2500 texts) but with no avails. They always says that i have a rich plan and cannot offer more discount. Also, i want get into a data plan with credits (eg $15 unlimited emails with $10 credits), is this possible? Any tips?

[devillblood]

hey guys, i have a question

how are you all managing to get 500mb data, i mean do u ask rogers straight up, so wat i mean is that, how should i go about getting rogers give me the 500mb data plan

my current plan is

200 + 50 Bonus DTM
Early Eve/Weekends @ 6
$15 Smart-phone value pack
100 Canadian Long Distance Minutes

so then the total is 25 + 15 - 15 (i get a credit for the valuepack) + 911 + SAF total comes to about $36, i dunt want to pay a lot more

so any help would be appreciated thanks

peaCe

[Lulz]

hey guys, i have a question

how are you all managing to get 500mb data, i mean do u ask rogers straight up, so wat i mean is that, how should i go about getting rogers give me the 500mb data plan



it's not a retention option...
everybody can get it
the data options are:

$15/2MB
$25/500MB
$30/1GB
$80/6GB

[devillblood]

it's not a retention option...
everybody can get it
the data options are:

$15/2MB
$25/500MB
$30/1GB
$80/6GB

how would i go about asking retention for discount if i got the $30/1GB plan, any hints or tips?? as this is the reason i dunt have data plan right now because of university i am tight on budget

thanks

peaCe

[Lulz]

how would i go about asking retention for discount if i got the $30/1GB plan, any hints or tips?? as this is the reason i dunt have data plan right now because of university i am tight on budget

thanks

peaCe

i have yet to see anyone get a discount on the actual data
you are better off asking for monthly discount instead, which is the same thing

how to do it?

say economy is bad, and other providers give cheaper data, but you like rogers and want to know if something can be done

[mattt33]

I have the standard retention plan (250 min, 6pm early evening, R2R, Unlimited incoming, 100 LD, CID & Voicemail). I've called a few times to get them to replace my CID & Voicemail to the Retention Value Pack (CID, Voicemail, and 2500 texts) but with no avails. They always says that i have a rich plan and cannot offer more discount. Also, i want get into a data plan with credits (eg $15 unlimited emails with $10 credits), is this possible? Any tips?

What's the breakdown of all your costs right now?

[mattt33]

hey guys, i have a question

how are you all managing to get 500mb data, i mean do u ask rogers straight up, so wat i mean is that, how should i go about getting rogers give me the 500mb data plan

my current plan is

200 + 50 Bonus DTM
Early Eve/Weekends @ 6
$15 Smart-phone value pack
100 Canadian Long Distance Minutes

so then the total is 25 + 15 - 15 (i get a credit for the valuepack) + 911 + SAF total comes to about $36, i dunt want to pay a lot more

so any help would be appreciated thanks

peaCe

Drop your $15 smartphone value pack and add the $35 500MB data value pack. So you'll be adding $20 but also get unlimited text/pic/vid messaging.

I imagine that $15 credit you have is tied to the current value pack, but you should be able to negotiate it back on when you add the new data pack.

[devillblood]

i have yet to see anyone get a discount on the actual data
you are better off asking for monthly discount instead, which is the same thing

how to do it?

say economy is bad, and other providers give cheaper data, but you like rogers and want to know if something can be done

thanks a lot, would u have any idea how much discount is good to have lets say if rogers offers me only $10 and wun't go down anymore, would it be worth it? with a $10 credit

thanks again

peaCe

[GadgetShopper]

How did I do?

300 Daytime Minutes
Unlimited Incoming
Rogers 2 Rogers
5pm Early evening and unlimited weekends
500 mb
CID, VM and unlimited text

$32+SAF+Taxes = $44.58

Also got the Bold for $99 (includes $50 Mfr. Rebate)

I want this plan, and I want the BB Bold. How did you get them? :D

[man_alone]

I want this plan, and I want the BB Bold. How did you get them? :D

I am interested too. You must have used some black magic on CSR when trying to get all this. :evil:

[vomer]

I called retentions and this is what they gave me.

$40+SAF+tax

250 mins
100 cnd long distance
Unlimited incoming
Free after 6 and weekends
2500 text messages
500MB Data
Call display
Voicemail

Im pretty happy with that :)

nice plan, can u guys mention tips on how u got it from them?

[Skip2MyLou]

was anyone able to waive to administration fee on their iphone, $35?
when i ordered it, the guy said it would be waived, but when i called today to check, another person said that it was not waived. And that the iphone has to include the administrative fee.

[cebolao]

Hey guys, I have been been finding alot of deals on RFD, but this is the first time i came across this thread. In the past few days I have been reading as much of this thread as I could and have learned lots.

I have gotten an iphone 3g on a 3 year plan with rogers 3 weeks ago. The phone is great, but i gotta say I am having a bit of buyer's remorse right now as the plan is a little to high for my budget.

This is what i got:

Iphone 3g 16gb = 299 + tax= 334.88
Activation fee = 35.00

Smart phone mega value combo: 200 day, unlim eve wknd 9pm, call wtg,500mg data , MY5 nation wide= 45.00

early eve wknd from 6pm = 7 ( but waived)
Iphone value pack for voicemail and caller id = 15.00

for total after SAF, 911 and tax = 75.00

Now comparing to some of the plans i have seen here, this is far from being good.

My questions are, when you call in, how to you even get a rentention rep on the line? Can you just ask for " retention representative" right away when a agent starts talking? or do you have to say you want to cancel the plan?

I have also heard that within the first month of signing the contract, I can cancel it risk free, and not pay any penalty fees, would this be true?

What are some of numbers i can ask for without sounding unrealistic? I seen people having 400 daytime minutes and unlimited eve wkends for 17.50, but I can't just ask for that straight up can I? I mean what are the numbers I can ask for without getting a straight no from the rep?
Idealy i want to have a bill of less than 50 with 300min, unlimited eve wkds from 6, Caller id, voicemail and 1gb data. Is that doable?


I should also mention that I have another voice plan with rogers, which is 1 year into a 3 year contract
200 day, 6pm even wekends for 17.50
caller id for 7
total after tax of 36.00

Should I negitiate both of them at the same time or keep them separate?


Any tips or advice is apreciated.

Thanks alot:-0

[ride365]

was anyone able to waive to administration fee on their iphone, $35?
when i ordered it, the guy said it would be waived, but when i called today to check, another person said that it was not waived. And that the iphone has to include the administrative fee.
Not 100% sure on the iPhone but the CSR told me for my Bold that he would automatically waive the HUP fee. I asked him to PM future shop's sale on the bold and after checking their online site he told me that he would match but would need to add HUP fee. It really seems to be negociable.

Hey guys, I have been been finding alot of deals on RFD, but this is the first time i came across this thread. In the past few days I have been reading as much of this thread as I could and have learned lots.

I have gotten an iphone 3g on a 3 year plan with rogers 3 weeks ago. The phone is great, but i gotta say I am having a bit of buyer's remorse right now as the plan is a little to high for my budget.

This is what i got:

Iphone 3g 16gb = 299 + tax= 334.88
Activation fee = 35.00

Smart phone mega value combo: 200 day, unlim eve wknd 9pm, call wtg,500mg data , MY5 nation wide= 45.00

early eve wknd from 6pm = 7 ( but waived)
Iphone value pack for voicemail and caller id = 15.00

for total after SAF, 911 and tax = 75.00

Now comparing to some of the plans i have seen here, this is far from being good.

My questions are, when you call in, how to you even get a rentention rep on the line? Can you just ask for " retention representative" right away when a agent starts talking? or do you have to say you want to cancel the plan?

I have also heard that within the first month of signing the contract, I can cancel it risk free, and not pay any penalty fees, would this be true?

What are some of numbers i can ask for without sounding unrealistic? I seen people having 400 daytime minutes and unlimited eve wkends for 17.50, but I can't just ask for that straight up can I? I mean what are the numbers I can ask for without getting a straight no from the rep?
Idealy i want to have a bill of less than 50 with 300min, unlimited eve wkds from 6, Caller id, voicemail and 1gb data. Is that doable?


I should also mention that I have another voice plan with rogers, which is 1 year into a 3 year contract
200 day, 6pm even wekends for 17.50
caller id for 7
total after tax of 36.00

Should I negitiate both of them at the same time or keep them separate?


Any tips or advice is apreciated.

Thanks alot:-0
Personally i would negociate together if that is valuble as leverage. If you are going to renegociate a brand new plan then maybe try for the one and after the wheels start to spin mention to other and ask for additional discount. It seems thats the best way to get more features.

nice plan, can u guys mention tips on how u got it from them? It really depends on your tenure (length w/ Rogers), your leverage (plans to match), area where you live (competition) and your negociations skills. Don't forget that some reps are better than others. Rogers seems to be offering decent voice plans right off the bat, but data discounts are harder to come by. Someone mentioned the "Big guy"- Ted Rogers and giving him your money. Since he recently passed you will now be giving your funds to his relatives.

[ride365]

i have yet to see anyone get a discount on the actual data
you are better off asking for monthly discount instead, which is the same thing

how to do it?

say economy is bad, and other providers give cheaper data, but you like rogers and want to know if something can be done

Would you be able to shed some light on data and how some people are getting a 33% Value pack add on disc. and other a monthly plan credit. In my case my voice plan is being discounted whereas the data is not at all. The rep said he was unable to discount data as my credits were already to high. My bill is as follows:
250/Unlimited E/W Plan $20
Monthly Credit -$10
5pm E/W Option $7
6pm E/W Student Credit -$7
100 Bonus $0
BB Data Value $35
Unlimited Inc $10
Unlimited Inc Credit -$10
R2R $5
R2R Credit (3yr) -$5
911 Fee $0.5
SAF $6.95
_______
Subtotal $52.45

Total $58.74

[mattt33]

thanks a lot, would u have any idea how much discount is good to have lets say if rogers offers me only $10 and wun't go down anymore, would it be worth it? with a $10 credit

thanks again

peaCe

Getting $10 discount is what you should be aiming for in terms of a "data pack discount," although it's really a monthly plan credit i.e. not specific for the data-pack.

Would you be able to shed some light on data and how some people are getting a 33% Value pack add on disc. and other a monthly plan credit. In my case my voice plan is being discounted whereas the data is not at all. The rep said he was unable to discount data as my credits were already to high. My bill is as follows:
250/Unlimited E/W Plan $20
Monthly Credit -$10
5pm E/W Option $7
6pm E/W Student Credit -$7
100 Bonus $0
BB Data Value $35
Unlimited Inc $10
Unlimited Inc Credit -$10
R2R $5
R2R Credit (3yr) -$5
911 Fee $0.5
SAF $6.95
_______
Subtotal $52.45

Total $58.74

As many have mentioned, getting a discount for the data is rare. You currently have $32 in credits, so that's not too bad i'd say. If you don't count your feature-specific credits you really only have $10 worth. I wouldn't necessarily use that as an argument with the rep but the point is you do only have $10 in credits there so there's still potential.

[spity1]

Damn Retentions!!!!

Just called back to check my deal and what I originally "thought" I had ($44.58 taxes incl.) was downgraded to the following:

250/Unlimited E/W Plan $20
6pm
50 Bonus $0

BB Data Value $35
Monthly Plan Credit -$15

Unlimited Inc $10
Unlimited Inc Credit -$10

911 Fee $0.5
SAF $6.95
_______

Total $53.62

So they took away Rogers to Rogers, 5pm early evenings instead of 6pm (not really a biggie) and took away $10 monthly credit on the voice plan. I plan to fight to get that $10 monthly credit back on the voice plan.....at this point, I might let not having the R2R go.....should I bother?

[mattt33]

Damn Retentions!!!!

Just called back to check my deal and what I originally "thought" I had ($44.58 taxes incl.) was downgraded...

So they took away Rogers to Rogers, 5pm early evenings instead of 6pm (not really a biggie) and took away $10 monthly credit on the voice plan. I plan to fight to get that $10 monthly credit back on the voice plan.....at this point, I might let not having the R2R go.....should I bother?

So what they quoted you yesterday wasn't how your plan turned out to be? That's unfortunate... i would definitely try to get the extra $10 back if i was in your situation (at last $5 anyway). Do you actually need R2R? If not, i'd suggest leaving it out rather than appear to be asking for too much all at once (even though it may have been included in your original offer).

[bonzo]

Rententions called me the other day and they offered me:

200mins EPP (17.50)
Unlimited Incoming (free)
VM,CD,125 Texts (11 -10 Credit)
100 LD

So 18.50 plus SAF + Taxes

HUP TO iPhone 8gig was told $249 - $50 credit and waived the shipping of $35.

Was told my plan would be available online to see the next day, my plan was still the same so I decided to call. Found out they didn't update my plan and sent me the iPhone at 249 plus $35 shipping.

Then I got someone who sounded like they knew what they were doing and told me I couldn't have unlimited calling and 100 mins LD on the EPP plan. Is this true?

[JC69]

Just out of interest what are you lot using your data plans for? Anything of actual use or just you-tube videos etc? When I first got my phone years ago I had three months of free browsing and never used it after the initial novelty wore off. there's wi-fi at home and work and in coffee shops etc for my wireless phone and I have a netbook with a bigger screen too for when I want to watch a movie or anything. Texts are as good as e-mails except for attachments and I'm not an international diplomat so there's rarely an e-mail that has to be acted on immediately that can't wait until I'm in a hot-spot or back at home or work.

It's just I see people here who are obviously students with $70+ plans which to me seems a little crazy. Wondering if people have bought into the phone companies pushing these plans.

[djgee]

Just out of interest what are you lot using your data plans for? Anything of actual use or just you-tube videos etc? When I first got my phone years ago I had three months of free browsing and never used it after the initial novelty wore off. there's wi-fi at home and work and in coffee shops etc for my wireless phone and I have a netbook with a bigger screen too for when I want to watch a movie or anything. Texts are as good as e-mails except for attachments and I'm not an international diplomat so there's rarely an e-mail that has to be acted on immediately that can't wait until I'm in a hot-spot or back at home or work.

It's just I see people here who are obviously students with $70+ plans which to me seems a little crazy. Wondering if people have bought into the phone companies pushing these plans.

I have data on 2 lines. I use one for tethering whenever I'm on call for work and also for BB messenger. The other is for personal use (i.e. check emails, light surfing, etc.). I drop the 6GB plan in exchange for the 500MB since I don't use even close to 250MB/month combined! I pay roughly 80 bucks for both of my lines.

[^*^BATMAN^*^]

How about this?

250 Daytime Minutes
Unlimited after 6pm
Rogers 2 Rogers
500mb
VM,CID,Unlimited video/picture/txt

$20 voice
$35 data
$6.95 SAF
$.5 911
-$10 credit
52.43/month

Blackberry Bold $299
Activation fee $35
Monthly credit $15/12 months($180)

I still think i can get a much better deal on the phone.

Spity 1, how did you get the BB Bold for $99?

[waffledave]

So I can get an Iphone even if I don't have a data plan?

What happens if I try to access the web? Can I download apps to my phone? Does it have wifi? Does that cost me anything?

I was thinking about it and really, I don't quite need a data plan...I'd never use it, and I can get a voice plan for like $26 with all I really need...Last time I called they offered me a decent plan for $27 + tax (350 mins, EW after 6, R2R, CID, VM, 2500 texts) and if they'd let me buy an iPhone with that I'd probably do it (just cause the iPhone is so freaking cool!!!!).

[Lulz]

So I can get an Iphone even if I don't have a data plan?

What happens if I try to access the web? Can I download apps to my phone? Does it have wifi? Does that cost me anything?

I was thinking about it and really, I don't quite need a data plan...I'd never use it, and I can get a voice plan for like $26 with all I really need...Last time I called they offered me a decent plan for $27 + tax (350 mins, EW after 6, R2R, CID, VM, 2500 texts) and if they'd let me buy an iPhone with that I'd probably do it (just cause the iPhone is so freaking cool!!!!).

So I can get an Iphone even if I don't have a data plan?
----been mentioned around 650 times, no you do not need data to get iPhone3G

What happens if I try to access the web?
----if you access the web, you will be charged $0.05/kb which will add up to crazy amounts in just few minutes of usage. If you accidentely click on any app thjat requires data, you will be charged the above rate. But you can call in and block data or hack your iphone (called "jailbreak") not to be able to access data through Rogers...WiFi will still work

Can I download apps to my phone?
----yes you can using WiFi. If you try to do it without WiFi, charge is $0.05. An average 2MB app, will cost you $12.40

Does it have wifi?
----yes it has WiFi

I'd never use it, and I can get a voice plan for like $26 with all I really need
----then get it while it's not too late

[ugod999]

Just out of interest what are you lot using your data plans for? Anything of actual use or just you-tube videos etc? When I first got my phone years ago I had three months of free browsing and never used it after the initial novelty wore off. there's wi-fi at home and work and in coffee shops etc for my wireless phone and I have a netbook with a bigger screen too for when I want to watch a movie or anything. Texts are as good as e-mails except for attachments and I'm not an international diplomat so there's rarely an e-mail that has to be acted on immediately that can't wait until I'm in a hot-spot or back at home or work.

It's just I see people here who are obviously students with $70+ plans which to me seems a little crazy. Wondering if people have bought into the phone companies pushing these plans.

I think most people use their data plans for apps like internet radio, GPS, social networking, and to check news and download podcasts. At least that's what my friends and I use it for.

[jusg88]

i'm paying 25$ a month for

250 daytime
unlimited eve/weekends starting at 6pm
100 long distance
rogers to rogers free
caller id free
free incomming

5$ for 250 text msgs

i have to pay for the system access fee + 911 charge tho.


2 year contract

=)

[waffledave]

So I can get an Iphone even if I don't have a data plan?
----been mentioned around 650 times, no you do not need data to get iPhone3G

What happens if I try to access the web?
----if you access the web, you will be charged $0.05/kb which will add up to crazy amounts in just few minutes of usage. If you accidentely click on any app thjat requires data, you will be charged the above rate. But you can call in and block data or hack your iphone (called "jailbreak") not to be able to access data through Rogers...WiFi will still work

Can I download apps to my phone?
----yes you can using WiFi. If you try to do it without WiFi, charge is $0.05. An average 2MB app, will cost you $12.40

Does it have wifi?
----yes it has WiFi

I'd never use it, and I can get a voice plan for like $26 with all I really need
----then get it while it's not too late

Thanks!

Can you download apps to the iPhone from your home computer? As in, upload the app from the computer to the iPhone? The same way you'd upload music to an iPod, you know what I mean?

The only think I'm weary about is accessing data by accident...Is this jailbreak thing legit and won't get me into trouble? And if I have Rogers block data, does that affect wifi or can I only use wifi if I use the jailbreak thing?

Thanks again!

[Lulz]

Thanks!

Can you download apps to the iPhone from your home computer? As in, upload the app from the computer to the iPhone? The same way you'd upload music to an iPod, you know what I mean?


I don't think you can. But who cares anyways? You said you have WiFi at home...so just download from AppStore using WiFi


The only think I'm weary about is accessing data by accident...Is this jailbreak thing legit and won't get me into trouble?
Thanks again!

It will void your warranty. If you want to be on safe side, just call Rogers to block it on your account...instead of hacking your phone to do that.
Any normal phone you can make it to never access data. iPhone is different...Apple is too stupid to realize that people want to control their data.


And if I have Rogers block data, does that affect wifi or can I only use wifi if I use the jailbreak thing?



Already mentioned it in post above.

----if you access the web, you will be charged $0.05/kb which will add up to crazy amounts in just few minutes of usage. If you accidentely click on any app thjat requires data, you will be charged the above rate. But you can call in and block data or hack your iphone (called "jailbreak") not to be able to access data through Rogers...WiFi will still work

[UberN00b]

I just got..

350 Anytime minutes
R2R
Unl Incomming
Unl Evenings/Weekends @ 5
BB Plan (TXT, VM, 500MB, CW, CID)

for $35 + Tax + SAF + 911 Fee. However, i couldn't get the bold for lower than 250. Pretty epic.

[4got10]

I just got..

350 Anytime minutes
R2R
Unl Incomming
Unl Evenings/Weekends @ 5
BB Plan (TXT, VM, 500MB, CW, CID)

for $35 + Tax + SAF + 911 Fee. However, i couldn't get the bold for lower than 250. Pretty epic.

That is a sweet plan. What kind of credits are you getting on it?

[chilts]

Then I got someone who sounded like they knew what they were doing and told me I couldn't have unlimited calling and 100 mins LD on the EPP plan. Is this true?

the retentions rep i talked to a while ago said a similar thing for the EPP $17.50(limited add-on options) but I believe it was available for the EPP $25(same as $17.50 but 250DT which they were offering me with $5 credit).

[ride365]

That is a sweet plan. What kind of credits are you getting on it?

Im curious to know what they did to discount the data pack. Essentially you are only paying for the data part.

[Verbal Kint]

I just got..

350 Anytime minutes
R2R
Unl Incomming
Unl Evenings/Weekends @ 5
BB Plan (TXT, VM, 500MB, CW, CID)

for $35 + Tax + SAF + 911 Fee. However, i couldn't get the bold for lower than 250. Pretty epic.


keep calling retentions and tell them your friend was offered the BBB for $99 and that you would like the same price. I just got my bold for $99 in early march.

[dcrtalon]

Do you think I can get this?

$40 + SAF + taxes for a share plan? (2 phones)

250 minutes
100 LD
500 Text
5pm early evenings
Call Display
Rogers to Rogers

And when negotiating do you start with high and work your way down?

[ride365]

keep calling retentions and tell them your friend was offered the BBB for $99 and that you would like the same price. I just got my bold for $99 in early march.
Just tried that. Rep said the only way is if you havent had a HUP for a LONG time or have the presidents letter coded (now expired) on your account. The seem to be documenting agreed pricing as well better than before as the agreed pretax total was noted on my account.

[cebolao]

Thanks ride365

But how do I get the retention on the phone when I call in?
Usually from what i know they only pass you on to retention if you threaten to cancel the plan.:confused: So whats the best way?

[wildthind]

Got my wife a new plan:

300 Daytime
2500 Text msg
6pm Eve/Weekend
Standard Caller ID, Call waiting, voicemail etc
100 CDN Long distance

$25/month + fees, i guess this is pretty standard these days?

[cebolao]

Got my wife a new plan:

300 Daytime
2500 Text msg
6pm Eve/Weekend
Standard Caller ID, Call waiting, voicemail etc
100 CDN Long distance

$25/month + fees, i guess this is pretty standard these days?

hey how did you get this plan when you sign up? did you do it over the phone or store?

[ride365]

Thanks ride365

But how do I get the retention on the phone when I call in?
Usually from what i know they only pass you on to retention if you threaten to cancel the plan.:confused: So whats the best way?

Super easy. Call *611 from your phone and say "cancel my phone" when the voice asks how it can help you. You will reach a csr that will ask for your info and then how they can help. Say that you were talking to customer relations about a plan. They will transfer you over (assuming the dept is open).
hey how did you get this plan when you sign up? did you do it over the phone or store?
You have to phone in. The stores have now power to discount plans only to give you discounts on phones if you sign up in store. The stores buy phones from Rogers and then sell to you.

[wildthind]

hey how did you get this plan when you sign up? did you do it over the phone or store?

Hey, sorry about that, this was a retentions plan... When I said "new" plan, I should have said I "renewed" her plan.

[cebolao]

Thanks for the quick reply guys
I will phone in after work tonight, hopefully they are still open

my experience is retention( back when i was with telus) is that they are really firm, most of the times I am even worried about asking too much, and if they say no i pretty much back myself into a corner.

for the plan that i am getting now what are some of the things i can ask for.
cus right now i m getting a single plan of $45 which already cludes 200 day and 500 data. So i have ask for a different plan?
or would it be better just to say that my plan is too expensive, and let the retention make suggestions and offers?

[anitanium]

i think i mentioned this before
but my retention plan is:

250 weekday
Unlimited Evenings & Weekends @ 8pm
Unlimited Incoming
Unlimited Text Messaging
Free Caller ID
100 Canadian Long Distance
- $5 Monthly Plan Credit

$25.14 after SAF+tax+911

[dmak]

just got off the phone sorting out an iphone contract for a friend and I inquired how general credits work (the non specific ones) she mentioned that when they review the accounts, eg every 6 months, they will wipe anything that seems to extreme. What is too extreme? she indicated that making my bill 5 $ a month would likely get me this treatment. Has anyone had this happen and can comment on the situation? I a trying to figure out how much is too much

[ride365]

just got off the phone sorting out an iphone contract for a friend and I inquired how general credits work (the non specific ones) she mentioned that when they review the accounts, eg every 6 months, they will wipe anything that seems to extreme. What is too extreme? she indicated that making my bill 5 $ a month would likely get me this treatment. Has anyone had this happen and can comment on the situation? I a trying to figure out how much is too much

From reading for many months people have mentioned that you will get audited and credits removed if your credits exceed the price you are paying eg. $25 of credits for a $20 plan. There are two kinds of credits as well, non-specific (monthly plan credits) and feature credits (eg. credits that list R2R 3yr credit etc.). I understand you are able to get as many feature credits as you want but your base plan cannot be credited more than 50% of cost.

[RayK]

hmm, my contract finished in February so I thought I would call in and try and work out an awesome deal since im in a good position...got jerked around by the rep though who was offering standard things that even new customers could get...I'm pretty pissed off lol, told him to cancel it and he said he would and hung up fast so I don't think he really will...we'll see though, might have to switch to Bell

[kjt]

I just got..

350 Anytime minutes
R2R
Unl Incomming
Unl Evenings/Weekends @ 5
BB Plan (TXT, VM, 500MB, CW, CID)

for $35 + Tax + SAF + 911 Fee. However, i couldn't get the bold for lower than 250. Pretty epic.

This is a great deal. Do you think that one could get it without the HUP? I already have a Bold (which I got for free in December '08), and want to get the data plan. I just dont want to pay an arm and a leg for it.

[mattt33]

This is a great deal. Do you think that one could get it without the HUP? I already have a Bold (which I got for free in December '08), and want to get the data plan. I just dont want to pay an arm and a leg for it.

If what you're worried about is just getting the plan, then i'd say it would be easier without trying to have the Bold included as well. If you think about it, by not having to offer you the device at a reduced cost, they don't need to make up for what they lost by giving you the phone cheaper than the full price.

Now the question is can you get the plan... it sure is possible! good luck

[bonzo]

Now that the skype app has come out for the iphone and it seems to work pretty well over wifi. Does Rogers have any restrictions on how the 500mb of data package can be used...voip permitted? I may need to get a data package now.

[zweinstein]

Now that the skype app has come out for the iphone and it seems to work pretty well over wifi. Does Rogers have any restrictions on how the 500mb of data package can be used...voip permitted? I may need to get a data package now.

no restrictions. but just keep in mind you need to be in an edge or 3g area to use voip as it uses data, not voice. If you are just in a remote voice only area, voip will not work.

[waffledave]

Can someone please rate what they offered me?

350 mins
EW after 6
CID, VM, CW, etc...
2500 texts
100 LD minutes
R2R

All this for ~$27 + tax (includes the extra fees).

Is that good? I'm sort of worried about being too greedy. The price isn't horrible for me but I also want to get something worth my money. I've been with Rogers for 7+ years and I am now on monthly contracts.

They also offered me:

350 mins
EW after 6
Unlimited texting
CID, VM, CW, etc...
500 mb

For ~$47 + tax (includes fees). This will run me around $53 a month.

Are they just trying to rip me off or can they do better? I'm new at this...

[mattt33]

Can someone please rate what they offered me?

350 mins
EW after 6
CID, VM, CW, etc...
2500 texts
100 LD minutes
R2R

All this for ~$27 + tax (includes the extra fees).

Is that good? I'm sort of worried about being too greedy. The price isn't horrible for me but I also want to get something worth my money. I've been with Rogers for 7+ years and I am now on monthly contracts.

They also offered me:

350 mins
EW after 6
Unlimited texting
CID, VM, CW, etc...
500 mb

For ~$47 + tax (includes fees). This will run me around $53 a month.

Are they just trying to rip me off or can they do better? I'm new at this...

They're both pretty decent offers there! I would have to say the first one without data appears to be a better value (compared to other no-data plans), but the offer with 500mb isn't too bad - better than average that's for sure! In any case, it's a good start to chipping away at the costs (assuming you were previously paying much more..?).

[waffledave]

They're both pretty decent offers there! I would have to say the first one without data appears to be a better value (compared to other no-data plans), but the offer with 500mb isn't too bad - better than average that's for sure! In any case, it's a good start to chipping away at the costs (assuming you were previously paying much more..?).

Thank you!

I currently pay like $45 a month and all I get it 250 mins, EW after 6, CID, VM, CW, and 125 texts. It's pathetic! I feel like they are straight up stealing from me!

Question for the experts...If I get the 500 mb data plan, can I use it with the iPhone? Or do you need to buy a specific iPhone plan to be able to use it?

The rententions rep told me that 500 mb would get eaten up by the iPhone. I find that hard to believe...Is it enough? Will I be going over if I just use it for light surfing and checking email?

[jimmyly86]

When you call *611 on your phone and say "cancel" or call there direct number, they know that your up to no good. How it works is that the csc has to "warm transfer" you to relations. After they transfer you your account screen will have a little check mark on the "transfered". They also know how long you been waiting in line and on the phone with other csc reps.

If your price plan is dead cheap and you are greedy they will be more then happy to cancel your services. Why? Simple:

It cost them $17 to keep your services running, and if your calling all the time it costs rogers $1.44 a min. Keep in mind that when you get a phone at promotional pricing, that's not what they pay for the phone, that's what they invest into you. So basicly they don't make money off you till 1 or 2 years later depending on your price plan. everytime you call its by policy that the rep will have to note your acc of what they did, the reason why, and what they did to ensure that this situtation does not happen again.

Price plans and credits depends on your tenure, your payments (on time or not), how long you been with rogers, how many services with rogers, when was your last adjustments/credits, if you been suspened, your credit.

There are easier ways to get credits and good price plans without arguing with csc/relations. Remember they are human, you piss them off or give them a hard time, they'll note your account so that you'll never get any credits because they honor what's on the notes.

My price plan is:

250 daytime mins
Unlimited after 5pm
Unlimited incoming calls
Unlimited evenings/weekends
Unlimited text message
Caller I'd
1000 anytime canadain long distance
500 MB

$42 + saf + 911 + tax

For all 5 of my lines and I also upgraded 3 of my lines to a blackberry 8900 when it first came out after 6 months being on a 3 year term and as a new customer.

[deee_wreck]

Thank you!

I currently pay like $45 a month and all I get it 250 mins, EW after 6, CID, VM, CW, and 125 texts. It's pathetic! I feel like they are straight up stealing from me!

Question for the experts...If I get the 500 mb data plan, can I use it with the iPhone? Or do you need to buy a specific iPhone plan to be able to use it?

The rententions rep told me that 500 mb would get eaten up by the iPhone. I find that hard to believe...Is it enough? Will I be going over if I just use it for light surfing and checking email?

The 500mb can be used on the iPhone, no issues. But will need an added SOC code if you wish to use it with Blackberry.

500mb if not tethering, or streaming internet radio is more then enough.
So your scenario of light surfing and checking email is sufficient on 500mb.

I have a BB and an iPhone.

The iPhone is on a non-data plan, i just use wifi wherever i can

300mins
6pm eve/wkds
R2R
v/m , CID, 500 txt
1000 cdn LD mins

$25 + SAF + 911 + tax

[Kingmoo]

right now I'm paying $27 on two phones ($27 each inc. SAF + 911), have been with Rogers for 10 years and have been off contract for a few months.

We currently get:
250 mins
CallerID
Free Weekends / 6pm+

On one phone I would like about 50 text messages, perhaps 100 long distance, and a new phone that can surf the web and play games

on the other phone what we currently have is fine.

what kind of deal should i aim for? should i be trying to strike a deal on both phones at once?

[skatastrophiic]

Thank you!

I currently pay like $45 a month and all I get it 250 mins, EW after 6, CID, VM, CW, and 125 texts. It's pathetic! I feel like they are straight up stealing from me!

Question for the experts...If I get the 500 mb data plan, can I use it with the iPhone? Or do you need to buy a specific iPhone plan to be able to use it?

The rententions rep told me that 500 mb would get eaten up by the iPhone. I find that hard to believe...Is it enough? Will I be going over if I just use it for light surfing and checking email?

Woah...I feel even worse about my contract now. I'm at 25/month for 150mins, nights at 6. Nothing else. After fees it comes to ~37/month and with overcharges on texting it's usually between 40-50. I can't wait to get my tax return so I can renegociate and buy a new phone!

[waffledave]

I was speaking to my mom's bf and he said that his sister works for Rogers and has tons of horror stories related to the iPhone...People calling in with astronomical bills due to charges that come from Apple? Is there some sort of Apple network charge on top of all this? I thought I had a good understanding of this stuff but he swears up and down that there are tons of hidden fees for data usesage.

[sharee]

If indeed it costs them 17 for me to run my phone then they are losing out big.

My plan is better than i have seen on here. I have been with them 10 years though.

I have 350 days plus bonus 250
unlimited incoming calls.
Unllimited evenings and weekends
rogers to rogers
100 long distance
125 texts
voice mails
caller ID
call waiting

I pay 26. and change.

THIS INCLUDES EVERYTHING. Taxes that 6.95 nonsense fee. 911 whatever.
My bill does not go over that amount.

Sure I have been lectured at by rogers customer service as to how im getting that and I shouldnt have that and im going to get audited blah blah but unlike the lord you cannot giveth and taketh away. Its what was given to me after calls of wanting things added on and the calls piled together got me my plan.

Now im after the blackberry bold. Not for free but pretty much close to it because I notice people are getting refurbished phones with a renewal contract for free.

[ride365]

When you call *611 on your phone and say "cancel" or call there direct number, they know that your up to no good. How it works is that the csc has to "warm transfer" you to relations. After they transfer you your account screen will have a little check mark on the "transfered". They also know how long you been waiting in line and on the phone with other csc reps.

If your price plan is dead cheap and you are greedy they will be more then happy to cancel your services. Why? Simple:

I wouldn't say any of that is true. They don't care if you've been transfered over or if you call in directly. The recording states "if you cannot wait or get disconnected call 1888-XXX-XXXX and say cancel my phone at the prompt". I phoned in 4x last night renogociating a friends plan. He had a poor plan and I told them I wanted to switch to Bell's special student plan at my uni. The made a note of that and mentioned each time i phoned back "oh I see you are thinking of going to Bell, im sure we can help you out and keep you as a customer". The only thing you need to watch is offer vary dramatically by the rep. The first call I was offered 250mins, unltd inc, e/w @ 5pm, cid, vm 250 text, no renewal $32 all in. The next time i phoned she offered the same with 6pm e/w and 2500 text. Asked about HUP, she said I was tier 2 (never upgraded before) but she would give tier five (new sub) pricing. I told them it wasn't good enough and I would think about it. They wanted data on all smartphones. Next time I phoned in got the 8120 free but had to renew, no data. Make sure you confirm with the rep the final cost taxes in before you hang up. This will come back to haunt you if you plan on trying for more off the same plan later. But should guarantee a great plan won't get additional charges. They made a note of the pre-tax total on the offer I got.

[Bakedbread]

If indeed it costs them 17 for me to run my phone then they are losing out big.

My plan is better than i have seen on here. I have been with them 10 years though.

I have 350 days plus bonus 250
unlimited incoming calls.
Unllimited evenings and weekends
rogers to rogers
100 long distance
125 texts
voice mails
caller ID
call waiting

I pay 26. and change.

THIS INCLUDES EVERYTHING. Taxes that 6.95 nonsense fee. 911 whatever.
My bill does not go over that amount.

Sure I have been lectured at by rogers customer service as to how im getting that and I shouldnt have that and im going to get audited blah blah but unlike the lord you cannot giveth and taketh away. Its what was given to me after calls of wanting things added on and the calls piled together got me my plan.

Now im after the blackberry bold. Not for free but pretty much close to it because I notice people are getting refurbished phones with a renewal contract for free.

not bad
i get almost the same, family has been with rogers for about 20+ years

250 daytime
unlimited incoming calls.
Unllimited evenings and weekends @ 6pm
rogers to rogers
1000 long distance
125 texts
voice mails
caller ID
call waiting

only difference is i get less daytime, but more long distance

and i pay $30 (all fees included - tax in, system access in, 911 in)

technically i can take away the 1000 long D making my bill $25..but I go to school in waterloo, so it helps a lot

i really wanted to make my plan cheaper by changing to 17.50$ EPP
but apparently you cant add on all those things to the EPP...unless they're lying to me (in which im pretty sure they are)

[monkey_bongo]

I was speaking to my mom's bf and he said that his sister works for Rogers and has tons of horror stories related to the iPhone...People calling in with astronomical bills due to charges that come from Apple? Is there some sort of Apple network charge on top of all this? I thought I had a good understanding of this stuff but he swears up and down that there are tons of hidden fees for data usesage.

Rogers data usage is expensive if you don't have a data plan. Either sign up for one or ask Rogers to cancel data for the iPhone if you would like a voice only plan.

Unless you're talking about the App Store. I probably spend $20-30 a month on some useful but mostly stupid apps and games.

[jimmyly86]

I wouldn't say any of that is true. They don't care if you've been transfered over or if you call in directly. The recording states "if you cannot wait or get disconnected call 1888-XXX-XXXX and say cancel my phone at the prompt". I phoned in 4x last night renogociating a friends plan. He had a poor plan and I told them I wanted to switch to Bell's special student plan at my uni. The made a note of that and mentioned each time i phoned back "oh I see you are thinking of going to Bell, im sure we can help you out and keep you as a customer". The only thing you need to watch is offer vary dramatically by the rep. The first call I was offered 250mins, unltd inc, e/w @ 5pm, cid, vm 250 text, no renewal $32 all in. The next time i phoned she offered the same with 6pm e/w and 2500 text. Asked about HUP, she said I was tier 2 (never upgraded before) but she would give tier five (new sub) pricing. I told them it wasn't good enough and I would think about it. They wanted data on all smartphones. Next time I phoned in got the 8120 free but had to renew, no data. Make sure you confirm with the rep the final cost taxes in before you hang up. This will come back to haunt you if you plan on trying for more off the same plan later. But should guarantee a great plan won't get additional charges. They made a note of the pre-tax total on the offer I got.

well enjoy it while you can, there making changes on how retention works.

[cebolao]

When you call *611 on your phone and say "cancel" or call there direct number, they know that your up to no good. How it works is that the csc has to "warm transfer" you to relations. After they transfer you your account screen will have a little check mark on the "transfered". They also know how long you been waiting in line and on the phone with other csc reps.

If your price plan is dead cheap and you are greedy they will be more then happy to cancel your services. Why? Simple:

It cost them $17 to keep your services running, and if your calling all the time it costs rogers $1.44 a min. Keep in mind that when you get a phone at promotional pricing, that's not what they pay for the phone, that's what they invest into you. So basicly they don't make money off you till 1 or 2 years later depending on your price plan. everytime you call its by policy that the rep will have to note your acc of what they did, the reason why, and what they did to ensure that this situtation does not happen again.

Price plans and credits depends on your tenure, your payments (on time or not), how long you been with rogers, how many services with rogers, when was your last adjustments/credits, if you been suspened, your credit.

There are easier ways to get credits and good price plans without arguing with csc/relations. Remember they are human, you piss them off or give them a hard time, they'll note your account so that you'll never get any credits because they honor what's on the notes.

My price plan is:

250 daytime mins
Unlimited after 5pm
Unlimited incoming calls
Unlimited evenings/weekends
Unlimited text message
Caller I'd
1000 anytime canadain long distance
500 MB

$42 + saf + 911 + tax

For all 5 of my lines and I also upgraded 3 of my lines to a blackberry 8900 when it first came out after 6 months being on a 3 year term and as a new customer.

What you said is very valid, specially the part of their cost per minute to keep you on the phone. I have to talked to someone from telus, who told me the samething.

Now your plan at 42 is very reasonable, granted its not the best compeared some of the plans in here, but I would be more than happy with that.
I am paying 75( tax in) and getting way less.

Now according to you, my bargain power depends on my duration with them, and timelyness of my payments.
Well i dont have either since I just signed up my Iphone plan. The only thing i have is that i got another plan with them under my name. So what do you suggest to be the best way to negotiate it? Or do I have any leverage at all?

[dubr]

Hi Guys,

Need your input.

My parents have been with Rogers for about 5-6 years paying $70 per month for 2 (two) phones. For the last couple of years w/o a contract. Their two ancient flip phones have finally died. Now, they want new ones.

I've seen the following plan a couple of weeks ago:

350 Daytime mins
Free evenings 5pm - 7am
Free caller ID, Voicemail, call waiting etc..
Unlimited texts.
Free Rogers to Rogers and Rogers to Fido
3 months unlimited
3 yr contract
ALL this for $60.41 for 2 phone plans


This is too much for my parents.
They would only need:
350 Daytime mins
Unlimited incoming
Caller ID, Voicemail, call waiting
R2R
No text
No Data
They are ready to sign up for a 3yr contract.

How much should this plan cost them?
Also, they need new phone(s). Can they ask for two phones or just one? What phones ppl usually get? Any other suggestions?

Thanks a lot!

[jarjarbinkz]

Hi Guys,

Need your input.

My parents have been with Rogers for about 5-6 years paying $70 per month for 2 (two) phones. For the last couple of years w/o a contract. Their two ancient flip phones have finally died. Now, they want new ones.

I've seen the following plan a couple of weeks ago:


This is too much for my parents.
They would only need:
350 Daytime mins
Free evenings 5pm - 7am
Free caller ID, Voicemail, call waiting
Free R2R
No text
No Data
They are ready to sign up for a 3yr contract.

How much should this plan cost them?
Also, they need new phone(s). Can they ask for two phones or just one? What phones ppl usually get? Any other suggestions?

Thanks a lot!

The only difference between that plan and the plan you want is the texting, and price would be around the same price.. Which IMO is amazing, I think people are getting more and more greedy here with time, thinking too little about how the deals help them and instead they want to compare with the other RFD owners here.. one example was the person who was on a 47 dollar 200min plan and got offered a 350min plan with alot of features for 27+tax, thats 20 dollars less a month and a lot more features.. and still not good enough??

[nitroblu]

haven't been keeping up with this thread for a while, so i'm sure this has already been mentioned, but just in case for those that don't know, the 1-866-897-3008 "direct" # to retentions no longer works and redirects to the main menu

[cebolao]

haven't been keeping up with this thread for a while, so i'm sure this has already been mentioned, but just in case for those that don't know, the 1-866-897-3008 "direct" # to retentions no longer works and redirects to the main menu

thanks
do you know if they got a new direct number?

[dubr]

Hi guys,
Another question. For multiple phone plans (I have two phones), should I be aiming for the same deals that you get for single phone plans multiplied by the number of phone lines? IMO, yes, but want to be sure. Thanks.

[ondogkevin]

Just called in twice today and no budge...
I tried to get the iphone and they quoted $349 for 8G and $449 for 16G..
I told them the last time they offered me 149 for 8G refurbished one . and 249
for the brand new 8G...

She checked the memo and told me i couldn;t get the iphone in that price as I did HUP in Dec 2007, and there s not too much revenue in my account .. I m like "revenue"?? and she said there s no more refurb iphone..

I am wondering if i could get the phone in 249 or even lower ?? was she lying that there s no more refurb iphone ??

[ride365]

haven't been keeping up with this thread for a while, so i'm sure this has already been mentioned, but just in case for those that don't know, the 1-866-897-3008 "direct" # to retentions no longer works and redirects to the main menu
Its been like that for a while now. That is the direct line to retensions dept. You need to say cancel my phone at the prompt. Once your sent through to the retensions queue it says if you get disconnected call the 1866 number and say "cancel my phone". There a two queues one for regular csr and one for retensions.
Just called in twice today and no budge...
I tried to get the iphone and they quoted $349 for 8G and $449 for 16G..
I told them the last time they offered me 149 for 8G refurbished one . and 249
for the brand new 8G...

She checked the memo and told me i couldn;t get the iphone in that price as I did HUP in Dec 2007, and there s not too much revenue in my account .. I m like "revenue"?? and she said there s no more refurb iphone..

I am wondering if i could get the phone in 249 or even lower ?? was she lying that there s no more refurb iphone ??
Due to the changes they made to the HUP program back in jan(i think) your eligiblility is now based on revenue. You qualify based on total amount spent on your account. You can search around to find the tiers. This was confirmed the other night when I phoned without me asking. You can always get put in a different tier by adding data or if the csr is nice.

[ChipSkate]

K update to my family plan status... called in after 5pm and was wrapping up at 7pm... called in previously 3 times.

Been with Rogers since 2001 and had crummy Family Plan since 2005... so I think I have a decent case : ) I'm talking about $120 for 2 ppl - 600 share mins, unlim/weekend/after6pm-callerID/VM on both - NO DATA no new phones.

Here's the breakdown of the new retention plan:

1st Line
$25 Voice
250 + 100 bonus anytime mins
100 Long Distance
Unlim Rogers2Rogers
Call ID/VM/200SMS
SAF + 911 $7.45 (darn no waive)
$25 500 Data Plan

2nd Line
150 Anytime
Unlim 6pm/Weekend
Call ID/VM/200SMS
SAF + 911 $7.45 (darn no waive)
Didn't need data on this one
______________
Some credits here and there for combined $54 + tax
Oh and also BB Bold for $99 waive $40 Activation Fee

I think I did ok considering I was paying $115+Tax before for no data!!
I figure if I sold BBBold for $500 as well I'll get another -$10/off roughly! (36 months)

Thanks Redflagdeal and the member's suggestions

[nickwuu]

Guys, here is my question:

HUP'ed to BB 8900 in early 2009, without data plan;
Then, I felt like driving Mercedes without gas, and consider getting a data plan.

Question:
is that possible to do another HUP (ie, BOLD) WITH a $30 dataplan?


I know I am very greedy.. :(


Thanks,
Nick

[william_yu7]

Here is my updated plan

Plan
* MY5 + 5 Talk & Text - Canada Wide
* 300 Daytime Minutes
* Unlimited Incoming Local Calls
* 5 PM Early Eve. Calling Option
* BlackBerry Data (BIS) Service 500MB
* 10000 Picture or Video Msgs.
* 10000 SMS/Text
* Voicemail
* Call Display
* 1000 CDN Long Distance Minutes

Price Before Discount $ 91.45 + taxes

Discount(s)
* $5 Monthly Plan Credit
* $10 Mothly Plan Credit
* $10 Monthly Plan Credit
* $15 Monthly Plan Credit
* 6 pm Eve Student Discount (-$7)

Total After Discounts $ 44.45 + Taxes = $50.23!!!


Gotta Love Rogers!

[devillblood]

Here is my updated plan

Plan
* MY5 + 5 Talk & Text - Canada Wide
* 300 Daytime Minutes
* Unlimited Incoming Local Calls
* 5 PM Early Eve. Calling Option
* BlackBerry Data (BIS) Service 500MB
* 10000 Picture or Video Msgs.
* 10000 SMS/Text
* Voicemail
* Call Display
* 1000 CDN Long Distance Minutes

Price Before Discount $ 91.45 + taxes

Discount(s)
* $5 Monthly Plan Credit
* $10 Mothly Plan Credit
* $10 Monthly Plan Credit
* $15 Monthly Plan Credit
* 6 pm Eve Student Discount (-$7)

Total After Discounts $ 44.45 + Taxes = $50.23!!!


Gotta Love Rogers!

can u share some details on how you managed to get about $47 in credit which is more then half of the original price???

thanks

[mattt33]

Hi guys,
Another question. For multiple phone plans (I have two phones), should I be aiming for the same deals that you get for single phone plans multiplied by the number of phone lines? IMO, yes, but want to be sure. Thanks.

If you have two phone lines then you should definitely be able to get a deal on both of them separately, otherwise technically you'd only be getting half the savings. Also, negotiating for two at the same time will give you a better chance at pushing for a deal since they see you as potentially bringing in more revenue (vs. just 1 line).

[kit25]

wow, havent been here for a while and things have changed!
the value pack with txtmsg that used to go for 11 bucks is now 15! wth!
so much to my plan in calling retentions to get that txtmsg added
does anyone know if they currently have any textmsg credit?

[jasperlin]

this is what i negotiated for my dad. he's been a customer since 1998.

$15.+6.95 SAF+.50 911 fee
100 daytime, 1000 E/W, caller ID, 100 LD in canada.

my think the best strategy with this stuff is to call in, negotiate a really good deal the first time (i got everything except the 100 LD).. say you're still thinking and want it noted in the account, reserve it......

wait till the next day to call back in and say you want to cash in on the deal..

now with these deals, b/c it was offered by retentions, they'll have to transfer you there to get it put on. once you're in, tell them you want that plan.. and kindly ask for another small incentive, here i went for the LD minutes and go it! good luck yall!

[cruisx]

Just wondering, is it possiable for me to talk to retentions and get a data only plan for a like 3 months or something? I am trying to reduce my phone bill as much as possible for a few months as i wont be needing that many minuets. OR does Rogershave some kind of emergency call plan that i can get for a few months? I am not 1 year and 2 weeks on my 3 year rogers contract.


help would be appreciated =)

[monstar]

You can add data as a "monthly subscription", the only case you would be locked into a data plan is if you sign a contract requiring voice+data. Otherwise its like any other option which you can just add and remove anytime

[cruisx]

You can add data as a "monthly subscription", the only case you would be locked into a data plan is if you sign a contract requiring voice+data. Otherwise its like any other option which you can just add and remove anytime

So then its possible to temporarily remove my mega 25 min plan and keep my 7$ unlimited browsing for a certain period of time?

[EL820]

Is the 30 day notification required by Rogers to cancel a monthly data plan?

[can't get 'nough dealz]

Is the 30 day notification required by Rogers to cancel a monthly data plan?

NO, but you might get hit with pro-ration

so most of them let it end at your billing cycle

[monstar]

So then its possible to temporarily remove my mega 25 min plan and keep my 7$ unlimited browsing for a certain period of time?

I dont think you can have a phone without a voice plan.

I mean, removing options like caller id, vm, text messages, etc

[mattt33]

I dont think you can have a phone without a voice plan.

I mean, removing options like caller id, vm, text messages, etc

I just stumbled across this and based on my understanding it IS possible to just have a data plan (sans voice).

Found at...
http://www.rogers.com/web/content/wireless-plans/iphone_bb_plans

Scroll all the way to the bottom and it's listed there as the first point under "additional plan details - applicable to all plans"

If you subscribe to a Data Plan only, then the Monthly System Access Fee and 911
Emergency Access Fee will apply to your Data Plan. If you subscribe to a Data Plan as an add-on to a Voice Plan, the Monthly System Access Fee and 911 Emergency Access Fee will only apply to your Voice Plan.

[nezura]

Just got a freaking amazing deal from retentions

200 anytime
500 mb data
evening/weekends at 6pm
unlimited incoming
rogers to rogers
2500 texts, VM, CID
My5 Canada wide

+ Black berry pearl 8220

all for 35/month!!!!!

I was SHOCKED.

[monstar]

I just stumbled across this and based on my understanding it IS possible to just have a data plan (sans voice).

Found at...
http://www.rogers.com/web/content/wireless-plans/iphone_bb_plans

Scroll all the way to the bottom and it's listed there as the first point under "additional plan details - applicable to all plans"

If you subscribe to a Data Plan only, then the Monthly System Access Fee and 911
Emergency Access Fee will apply to your Data Plan. If you subscribe to a Data Plan as an add-on to a Voice Plan, the Monthly System Access Fee and 911 Emergency Access Fee will only apply to your Voice Plan.


If you looked a little closer, he doesn't want a data plan

He wants a 7$ Unlimited Browsing option.

[mattt33]

If you looked a little closer, he doesn't want a data plan

He wants a 7$ Unlimited Browsing option.

Hi, actually i didn't even see the original poster's message - just noticed what you said about "data only" so thought i'd share what i found in regards to that, that's all.

[euphoria24]

how would i convince rogers to add some sort of texting plan onto my plan right now?
I have never asked for an upgrade to them before and have been with them for over 3+ years

[vomer]

Just got a freaking amazing deal from retentions

200 anytime
500 mb data
evening/weekends at 6pm
unlimited incoming
rogers to rogers
2500 texts, VM, CID
My5 Canada wide

+ Black berry pearl 8220

all for 35/month!!!!!

I was SHOCKED.
Sounds too good to be true.... :confused:

[Lulz]

how would i convince rogers to add some sort of texting plan onto my plan right now?
I have never asked for an upgrade to them before and have been with them for over 3+ years

"Hi, i'd like to cancel my line please"
"i am sorry to hear that, is there anything wrong?"
"Telus and Bell and Koodo and Solo all offer good packages that have unlimited texting plus, they dont have ti pay System Access Fee"

[cruisx]

If you looked a little closer, he doesn't want a data plan

He wants a 7$ Unlimited Browsing option.

Ya i just want to keep my 7$ browsing plan and take of the voice plan for a few months. So basically

7$ unlimited browsing +SAF+tax for a few months.

[azn_dan]

Just got a freaking amazing deal from retentions

200 anytime
500 mb data
evening/weekends at 6pm
unlimited incoming
rogers to rogers
2500 texts, VM, CID
My5 Canada wide

+ Black berry pearl 8220

all for 35/month!!!!!

I was SHOCKED.

could you pm me your number, so that i can claim that i am your friend and recieve the same deal? Just to make sure u aren't bsing us all :lol:

[lookingforstufffff]

I have an account with Rogers that has been active for a few good years 2-3 and this is just wireless, god knows how long I've had Cable/Internet with them (probably will not help me though).

I'm planning to add a data plan to my voice mail, I'm more or likely a casual user (so ~250MB/month will suffice if that exists) and e-mail/IM, my current plan is a corporate plan and it totals about $31.62 or some near that number per month, I am not planning to exceed $45 dollars.

Do you think it's possible retention will give me a good offer? Any tips on what I should be asking for?

[mr jbb]

could you pm me your number, so that i can claim that i am your friend and recieve the same deal? Just to make sure u aren't bsing us all :lol:

same here that sounds amazing share the wealth

[nezura]

same here that sounds amazing share the wealth

i probably won't be open to posting my phone number.....but i could probably scan my next bill with all the features + price shown.

Ill post again when i receive it.

[mr jbb]

i probably won't be open to posting my phone number.....but i could probably scan my next bill with all the features + price shown.

Ill post again when i receive it.

can you give pointers on how your conversation went with them. like lay it out so we can follow your lead.
Thanks

[AirBosh]

When I call on the weekend to negotiate I can never work out a good deal on the hardware or plan. Anyone have the same issue?

I'm going to call during the weekdays and see...

[Xoboy]

When I call on the weekend to negotiate I can never work out a good deal on the hardware or plan. Anyone have the same issue?

I'm going to call during the weekdays and see...

No luck either.

[lookingforstufffff]

Just got a freaking amazing deal from retentions

200 anytime
500 mb data
evening/weekends at 6pm
unlimited incoming
rogers to rogers
2500 texts, VM, CID
My5 Canada wide

+ Black berry pearl 8220

all for 35/month!!!!!

I was SHOCKED.

Includes system access fee/tax/911?

Also, bump for my question -- first post on this page.

[Lulz]

When I call on the weekend to negotiate I can never work out a good deal on the hardware or plan. Anyone have the same issue?

I'm going to call during the weekdays and see...

That's because relations do not work on weekends.
It's been mentioned many many times in this thread.
So yes...you were speaking to just regular reps and they do not have power

[mattt33]

Unless they've changed it recently the retentions department does work on the weekend - at least Saturdays anyway.

[Xoboy]

Unless they've changed it recently the retentions department does work on the weekend - at least Saturdays anyway.


I was transferred to retentions on Saturday before.

[ahsalloum]

Unless they've changed it recently the retentions department does work on the weekend - at least Saturdays anyway.

I can confirm that. I got my retentions plan on a Saturday.

[zweinstein]

I can confirm that. I got my retentions plan on a Saturday.

they are for sure open on sat - just very busy. they are closed sun.

[william_yu7]

Here is my updated plan

Plan
* MY5 + 5 Talk & Text - Canada Wide
* 300 Daytime Minutes
* Unlimited Incoming Local Calls
* 5 PM Early Eve. Calling Option
* BlackBerry Data (BIS) Service 500MB
* 10000 Picture or Video Msgs.
* 10000 SMS/Text
* Voicemail
* Call Display
* 1000 CDN Long Distance Minutes

Price Before Discount $ 91.45 + taxes

Discount(s)
* $5 Monthly Plan Credit
* $10 Mothly Plan Credit
* $10 Monthly Plan Credit
* $15 Monthly Plan Credit
* 6 pm Eve Student Discount (-$7)

Total After Discounts $ 44.45 + Taxes = $50.23!!!


Gotta Love Rogers!

The quoted text is my plan - Can someone help me in getting 2 of my monthly credits converted from 3yr expirations to permanent credits?

Or is that even possible? Should I just leave it alone and push my luck?

Your input is much appreciated!

[cknewdeal]

The quoted text is my plan - Can someone help me in getting 2 of my monthly credits converted from 3yr expirations to permanent credits?

Or is that even possible? Should I just leave it alone and push my luck?

Your input is much appreciated!

Wow that's ridonkulous... I'm sure when your 3 years is done, you'll be able to pull it off again.

[william_yu7]

Wow that's ridonkulous... I'm sure when your 3 years is done, you'll be able to pull it off again.

Yeah - I was even surprised when I got them, it has been over the course of a few months but I am afraid to bring it up with a rogers csr to have them notice.

Is it possible for rogers to rescind and take away monthly credits?

[pinkmoon]

So I've been with Rogers for about 4 years just as a pay as you go user, I've never signed a contract. Would they be open to giving me a deal you think? Someone posted somethiing aways back that was like 18 bucks including rogers to rogers, unlimited or lots of texting, and with the monthly service fee and 911 built in? I'd like an iphone but no data. How do I start the conversation? I feel weird calling retentions when I'm not actually cancelling my line...

[mattt33]

The quoted text is my plan - Can someone help me in getting 2 of my monthly credits converted from 3yr expirations to permanent credits?

Or is that even possible? Should I just leave it alone and push my luck?

Your input is much appreciated!

Do the monthly plan credits not also renew as well when you go to renew your contract regardless of whether they have expiry dates?

I thought the expiry dates were there only so that you don't get to keep them if you go month-to-month after your contract is done, therefore the incentive to renew and keep everything as is...am i not correct?

[mattt33]

The quoted text is my plan - Can someone help me in getting 2 of my monthly credits converted from 3yr expirations to permanent credits?

Or is that even possible? Should I just leave it alone and push my luck?

Your input is much appreciated!

Are you sure one of the two $10 monthly plan credits that you have isn't actually for the unlimited incoming feature?

[william_yu7]

Are you sure one of the two $10 monthly plan credits that you have isn't actually for the unlimited incoming feature?

Yeah I double checked to see that the credits were not tied to a specific feature. I have four separate monthly credits with no designations for "unlimited incoming" or etc.

So I guess if I take away features and add cheaper ones, I could get a smaller bill...

[mattt33]

Yeah I double checked to see that the credits were not tied to a specific feature. I have four separate monthly credits with no designations for "unlimited incoming" or etc.

So I guess if I take away features and add cheaper ones, I could get a smaller bill...

Yeah, i mean if you don't need the unlimited incoming then try taking it off and knock your bill down another $10. That would be pretty awesome if that's the case.

[nezura]

Includes system access fee/tax/911?

Also, bump for my question -- first post on this page.


+ SAF/tax/911

[manhattan01]

Hi guys,

my current plan is $20 +System access +911 - total /month is about $32 after taxes.

I believe I get evenings at 6:00pm and weekends free
CID, VM
Certain # of texts (incoming and outgoing) free
and 30min weekday

Been a customer for about 10 years now which is why I'm hazy on what my plan includes. Never changed this plan (under no contract) and never used a HUP.

Is it worth trying for a new plan? I don't really want to spend more and sadly, I'm considering the $10/month pay as you go from Telus. :(

Now if Rogers they offered me a decent data plan plan at $30 plus a blackberry...I'd do that. :)

[hkbaabaa]

So I've been with Rogers for about 4 years just as a pay as you go user, I've never signed a contract. Would they be open to giving me a deal you think? Someone posted somethiing aways back that was like 18 bucks including rogers to rogers, unlimited or lots of texting, and with the monthly service fee and 911 built in? I'd like an iphone but no data. How do I start the conversation? I feel weird calling retentions when I'm not actually cancelling my line...


You are right. You are not cancelling anything. You can still talk to them but they just won't treat you any different than new customers. :|

[Soulibrium]

i recently resigned deal with Rogers about a month ago, and the bill came in and its solid.

3 year contract:
iphone 8gig $199
unlim E/W >8pm
250min WD
100min LD
1gig data
VM
CID
2500txt
R2R

$20.00 +SAF+911+TAX

since the last bill was a partial bill, im gonna wait until the FULL months charge comes in before i can say full confirm. but, it really comes down to which customer relations CSR you get. i called 3 times for this deal, and it got better and better with every time i call. the key is to sum all your services rendered and sum all your credits. my services were $65 minus $45 credits plus SAF plus 911 plus TAX.

[wackojacko]

Can some one with an iphone post their data usage. I'm sort of considering one but I'm curious as to how much data people are using. I think I'll be on the lower end but can seem to find details. i.e. is 1GB enough or even 500MB?

[Kaitlyn]

Can some one with an iphone post their data usage. I'm sort of considering one but I'm curious as to how much data people are using. I think I'll be on the lower end but can seem to find details. i.e. is 1GB enough or even 500MB?

Everyone's usage will be different.

The highest I've gone from "normal usage" was 480mb I think. Apart from that I've gone over twice:
- A month of showing it off and all it can do on the net...
- Hours of tethering + surfing

What are you going to be using it for?

[wiebecj]

Can some one with an iphone post their data usage. I'm sort of considering one but I'm curious as to how much data people are using. I think I'll be on the lower end but can seem to find details. i.e. is 1GB enough or even 500MB?

On my iphone 2G (edge, not 3g) I can't even hit 250MB transfer a month. It's just too slow!! That's with no tethering though.

[skatastrophiic]

i recently resigned deal with Rogers about a month ago, and the bill came in and its solid.

3 year contract:
iphone 8gig $199
unlim E/W >8pm
250min WD
100min LD
1gig data
VM
CID
2500txt
R2R

$20.00 +SAF+911+TAX

since the last bill was a partial bill, im gonna wait until the FULL months charge comes in before i can say full confirm. but, it really comes down to which customer relations CSR you get. i called 3 times for this deal, and it got better and better with every time i call. the key is to sum all your services rendered and sum all your credits. my services were $65 minus $45 credits plus SAF plus 911 plus TAX.

Is this a joke? Did you bundle your whole life with Rogers to get those credits? Don't mean to sound rude or anything, but it's a bit of a shocker. I've love to know your history with Rogers to warrant them giving you so much...So I can do the same!

[neonlily]

Hey guys just wanted to share my plan. I just signed up with Rogers on a 3 year with a Curve 8900.

Of course I'm in Manitoba so I did the $10 a month plan plus the $35 Data Value pack. But because when I was doing the activation the sales associate wasn't able to activate it properly she had to call in and by that time the phone # I wanted was gone. The Roger CSR on the phone ended up giving me 33% off my data pack which is great. My bill is now $45 after tax and SAF!

[chuck232]

Can some one with an iphone post their data usage. I'm sort of considering one but I'm curious as to how much data people are using. I think I'll be on the lower end but can seem to find details. i.e. is 1GB enough or even 500MB?

Except for the first month when I was on the net everyday quite heavily, browsing, etc, I haven't gone over 100MB (usually 50-60MB only). I mostly use the device for email, some quick fact checking, sports scores, and investment purposes. The thing is, I'm usually around Wifi, so I'd rather use that than the slowish 3G. No tethering either.

[cebolao]

That's because relations do not work on weekends.
It's been mentioned many many times in this thread.
So yes...you were speaking to just regular reps and they do not have power

To clarify: "customer relations" is the samething as retentions that you guys are talking about in here right?

I called in on sat afternoon, said "cancel my plan" and got transfered to an lady, ( didnt know if shes regular customer rep or retentions), after spending 10 minutes talking to a customer rep about my iphone plan which I singned a month ago, told her the plan was too expensive, she keep on saying that i can't change since i signed a contract for both data and voice. Asked her how much to cancel the plan, she said 400 for voice, and 100 for the data plan. Since she wont budge, I said go a head to cancel, then she said she will transfer me to the customer RELATIONS, but unfortunately they just closed back then, which is 3pm est.
She told me call back today and talk to the RELATIONS.

Now my question is like i asked before, are Relations the Retantions?
and since i never bargained with them before, whats the best way to do it? Should actually quote them some of the stuff I have seen on this thread and say my friend got these, or should i just say my plan is too expensive and let her give out the offers?

thanks guys

[tomtomtom]

@celbolao

AFAIK, retention is closed on SUNDAY and Statutory holidays

Retentions are relations

[mattt33]

To clarify: "customer relations" is the samething as retentions that you guys are talking about in here right?

I called in on sat afternoon, said "cancel my plan" and got transfered to an lady, ( didnt know if shes regular customer rep or retentions), after spending 10 minutes talking to a customer rep about my iphone plan which I singned a month ago, told her the plan was too expensive, she keep on saying that i can't change since i signed a contract for both data and voice. Asked her how much to cancel the plan, she said 400 for voice, and 100 for the data plan. Since she wont budge, I said go a head to cancel, then she said she will transfer me to the customer RELATIONS, but unfortunately they just closed back then, which is 3pm est.
She told me call back today and talk to the RELATIONS.

Now my question is like i asked before, are Relations the Retantions?
and since i never bargained with them before, whats the best way to do it? Should actually quote them some of the stuff I have seen on this thread and say my friend got these, or should i just say my plan is too expensive and let her give out the offers?

thanks guys

Yes, customer relations department is the same as retentions.

Just tell them what you need and see how far they will go. Personally i haven't used the "my friend has such and such..." approach but i hear others have had some success. Telling them it's too expensive for your budget is a nice way to start though. However, it ultimately comes down to the csr you get on the other end.

good luck!

[chilts]

So I've been with Rogers for about 4 years just as a pay as you go user, I've never signed a contract. Would they be open to giving me a deal you think? Someone posted somethiing aways back that was like 18 bucks including rogers to rogers, unlimited or lots of texting, and with the monthly service fee and 911 built in? I'd like an iphone but no data. How do I start the conversation? I feel weird calling retentions when I'm not actually cancelling my line...

I was paygo with Rogers for about 3yrs and just switched to an iphone. You can call Rogers and say you were speaking with Customer Relations(Retentions) and they should transfer you. I told them I was using my phone more and it was more cost effective to switch to a monthly plan. I knew about the $17.50(200DT EW@6) plan so I just asked for it and they were fine with that. I told them I wanted an iphone, they tried to push a data pack on me but I said I didn't want it / couldn't afford it and that I needed all the data blocked. All in all it went pretty good but being a paygo customer, you're pretty much treated as a new customer.

Plan:
3yr contract
iphone $199 (screw up on their part. should have been $249 b/c phone/data pack under $30)
$17.50 200DT EW@6
$10 Value Pack VM, CD, 2500 TXT (i think this is a retentions pack. i had the $15 iphone value pack where the first month was free because they said i had to have a iphone related value pack. I then called them back and explained i couldn't use the VVM without a data package so i downgraded to this one and save $5)

Total: 27.50 + SAF/911 + tax = ~$40/month

I think this is good for a "new customer" but I will be calling back in the next 6 months to see how I can make it cheaper. Hope this helps ya.

[prynce]

Hey guys just wondering i had HUP last august to the n95 and now im looking to get the blackberry curve. I know how there is the new 2 year rule to HUP to a smart phone, but i was wondering if that is the case with the n95.

[shopper-X]

Hey guys just wondering i had HUP last august to the n95 and now im looking to get the blackberry curve. I know how there is the new 2 year rule to HUP to a smart phone, but i was wondering if that is the case with the n95.

After about 5 calls I did the samething, I got my N95 in July then HUP'd again to a Bold in December.

So it is possible, but not easy.

[magic8bob]

Can some one with an iphone post their data usage. I'm sort of considering one but I'm curious as to how much data people are using. I think I'll be on the lower end but can seem to find details. i.e. is 1GB enough or even 500MB?

In 8 months I've used just under 1 GB *total*. I tend to use data access fairly frequently, but never in large volumes. Unless tethering is introduced I can't see myself using anything even close to the 6 GB / month I'm currently paying for.

[Debonair]

I called 611 and said cancel my phone but the lady didnt do anything but give me what kind of other plans they were offering!! Do I actually have to ask them to cancel my phone before i get reps that can actually offer these deals? Sorry if this has been asked before but it is not too clear in the first post (maybe changed since 04)

Thanks.

[shopper-X]

I called 611 and said cancel my phone but the lady didnt do anything but give me what kind of other plans they were offering!! Do I actually have to ask them to cancel my phone before i get reps that can actually offer these deals? Sorry if this has been asked before but it is not too clear in the first post (maybe changed since 04)

Thanks.

While holding, what was the recorded message saying?
At least for me, I find that if the recording is something like "if you can not remaining on hold or are not calling to cancel, please call back 1-866-xxx-xxxx" then you're in the retentions queue. I have not called it in a few months so I forget the exact message but it does mention cancelling in it.

[Debonair]

While holding, what was the recorded message saying?
At least for me, I find that if the recording is something like "if you can not remaining on hold or are not calling to cancel, please call back 1-866-xxx-xxxx" then you're in the retentions queue. I have not called it in a few months so I forget the exact message but it does mention cancelling in it.

I wasn't on hold at all - Dialed 611 and said cancel my phone and was almost instantly transfered to someone.

[AirBosh]

I called 611 number and "cancel" looking for voice + data plan. Not sure if I got retention

The lady said for data she can give me the $35 (500mb vm/cid) with the 33.3% value discount.

35 x 33.3% = $23.35. Is this a good deal?? I looked at a couple of pages here and never saw anyone get this.. Is she making it up?

Have anyone got this deal before? How does it look on your monthly bill?

$17.50 epp - 5 credit - 20% ambassador discount
$35 bb smartphone pack 33.3% discount

$10+ 23.35 + saf/911 + tax = $46.17

[da_hool]

The lady said for data she can give me the $35 (500mb vm/cid) with the 33.3% value discount.

35 x 33.3% = $23.35. Is this a good deal??
$10+ 23.35 + saf/911 + tax = $46.17

AFAIK, the 33.3% value discount is applied only to any subsequent features.

[anitanium]

I called 611 number and "cancel" looking for voice + data plan. Not sure if I got retention

The lady said for data she can give me the $35 (500mb vm/cid) with the 33.3% value discount.

35 x 33.3% = $23.35. Is this a good deal?? I looked at a couple of pages here and never saw anyone get this.. Is she making it up?

Have anyone got this deal before? How does it look on your monthly bill?

$17.50 epp - 5 credit - 20% ambassador discount
$35 bb smartphone pack 33.3% discount

$10+ 23.35 + saf/911 + tax = $46.17

the 33.3% is only for value-pack add-ons
you won't get it for 23.35

[AirBosh]

AFAIK, the 33.3% value discount is applied only to any subsequent features.


What does that mean? That the $35 smartphone pack do not get the 33.3% discount?

[anitanium]

What does that mean? That the $35 smartphone pack do not get the 33.3% discount?

yes
the 33.3% 'discount' is attached to value packs
when you add a value pack option (like international texting or something)
then those options will have the 33.3%

it doesn't actually discount the value pack itself

[pinkmoon]

I was paygo with Rogers for about 3yrs and just switched to an iphone. You can call Rogers and say you were speaking with Customer Relations(Retentions) and they should transfer you. I told them I was using my phone more and it was more cost effective to switch to a monthly plan. I knew about the $17.50(200DT EW@6) plan so I just asked for it and they were fine with that. I told them I wanted an iphone, they tried to push a data pack on me but I said I didn't want it / couldn't afford it and that I needed all the data blocked. All in all it went pretty good but being a paygo customer, you're pretty much treated as a new customer.

Plan:
3yr contract
iphone $199 (screw up on their part. should have been $249 b/c phone/data pack under $30)
$17.50 200DT EW@6
$10 Value Pack VM, CD, 2500 TXT (i think this is a retentions pack. i had the $15 iphone value pack where the first month was free because they said i had to have a iphone related value pack. I then called them back and explained i couldn't use the VVM without a data package so i downgraded to this one and save $5)

Total: 27.50 + SAF/911 + tax = ~$40/month

I think this is good for a "new customer" but I will be calling back in the next 6 months to see how I can make it cheaper. Hope this helps ya.

Thank you! It does help. However I was hoping to get a plan under 30 bucks with SAF/911 and all that, otherwise my hubs will say no go, sigh. I really just need a ton of text, R2R calling and like 100-200 mins a month, the only thing I really do with the phone is call my husband. (sad hey? :P) Is it still worth going through retentions?

[AirBosh]

yes
the 33.3% 'discount' is attached to value packs
when you add a value pack option (like international texting or something)
then those options will have the 33.3%

it doesn't actually discount the value pack itself

Thanks for the quick response everyone!!

Strange when we were working out the numbers she even calculated it to be $23.5 and she sounded like she knows what she is talking about.

I will call back tomorrow before signing up.

[cebolao]

What does that mean? That the $35 smartphone pack do not get the 33.3% discount?

honestly i really doubt that. My iphone voice data plan, is 45 without any disco. Sure yours is a BB, but at 23 bucks its a little too much:-0
btw what is the "epp" from the 17.50 epp that i keep on seeing? what does it stands for?

[chilts]

Thank you! It does help. However I was hoping to get a plan under 30 bucks with SAF/911 and all that, otherwise my hubs will say no go, sigh. I really just need a ton of text, R2R calling and like 100-200 mins a month, the only thing I really do with the phone is call my husband. (sad hey? :P) Is it still worth going through retentions?

can always try but I think that would be pretty hard being a paygo customer. Could try for the 17.50 EPP and see if they'd throw in a text pack and R2R.

[cebolao]

talked to retentions about my plan and no luck

I am paying 45 for the iphone plan which inlcude 200 min and 500 and MY5
plus 15 for 2500 text CID and VM

they said because I am a new customer i cant get R2R or any other deals :(

is this true or has anybody new actually gotten anything from them?

Do i really have to start quoting the plans i have seen here to get a better price?

[hockey123]

i've been having problems with Rogers customer relations. Summey of events:

- Rogers offered me a great deal for a plan and phone
- i return the phone as i didnt like it, within Rogers 30 day time period
- when i called to get a new phone for the same plan, the CSR would not intially offer me the same plan, however, after a long talk, she finally offered the same plan, but said that the Rogers to Rogers feature may not be inlcuded once the plan passes through "final check". I told her that if it wasn't included i would not accept the plan. i told her i would call back tomorrow to see if i had the Rogers to Rogers included,
- when i called the next day, the CSR totally denied the plan, saying theres nothing documented. After a long coverstaion, she said they would honor the plan, but will take off 250 day time minutes as my plan was already too good. I told her i wanted to talk to a her superior or manager, she said no one is available, but she ran the situation by them, and they agreed. she said that a manager would call me in 48 hrs to disucss. however, no one called.
- i called back in a few days, another CSR offered me the same plan (without the 250 mins). This time i actually took rather than wasting more of my time. she told me that i can go pick up the iphone and she will go into my account and transfer the plan details in herself.
- called back in a few days and she had done nothing. in fact the CSR said that there was nothing documented.
- so now i have a iphone, which i ve used more than 30 mins and cant a refund

Any suggestions?? Cant we hold Rogers leaglly liable somehow? They mad verabal promisess that they are not holding up.

my plan:

E/W > 6
VID/VM
500 day time
100 lD
rogers to rogers
$32.45

[da_hool]

I've had to call in once every month to get my bill/plan fixed since November! Each time things got progressively worse with each incompetent rep and even a supervisor. The main problem was I was getting stifled by the fact that my monthly plan credits exceeded my rate plan. I finally got a decent rep who was able to fix my plan. It's a bit more than what I was paying before, but I'm getting MY5 and Talkspot now instead of R2R and some of the other minor features I never used in the BlackBerry Value Pack.

BB MV Combo 45 w/ MY5 (http://www.rogers.com/web/content/wireless-plans/45dataplan) - $45.00
200 Weekday Minutes
Unlimited Eve/Wknd Minutes
MY5 + Canada Wide
BlackBerry (BIS) Svc 500MB

100 Bonus minutes
TalkSpot Unlimited Local w/ 5PM Early Eve Calling - $10.00
Value Pack (Call Display, Name Dislay, Voicemail, 2500 Sent Text) - $10.00
911 Emergency Svc Access Fee - $0.50
System Access Fee - $6.95

Discount(s)
Rogers Wireless Ambassador 20% $3.00
Monthly Plan Credit 3 Yr - $15.00
Monthly Plan Credit 3 Yr - $10.00
Monthly Plan Credit 3 Yr - $5.00

Total $39.45

[sharee]

Rogers retentions offered me 199 no wireless (fine with me i would use wifi) for the HTC Diamond. If I got a wireless package then they would give it to me for 49.95. Like bell has on their site.

Im not biting yet. I need to know if this is a good deal and if there are others that have done better.

I would also like to know if I DO get a wireless package and use it for a month (just so i can get the phone for cheap) Could i cancel it after a month and say that its useless or its to hard and i dont need it.

[Lulz]

Rogers retentions offered me 199 no wireless (fine with me i would use wifi) for the HTC Diamond. If I got a wireless package then they would give it to me for 49.95. Like bell has on their site.

Im not biting yet. I need to know if this is a good deal and if there are others that have done better.

I would also like to know if I DO get a wireless package and use it for a month (just so i can get the phone for cheap) Could i cancel it after a month and say that its useless or its to hard and i dont need it.

:confused::confused::confused::confused::confused: :confused:

[lookingforstufffff]

:confused::confused::confused::confused::confused: :confused:

I think he means data when he says wireless. :lol:

[Mystic_Champion]

yes
the 33.3% 'discount' is attached to value packs
when you add a value pack option (like international texting or something)
then those options will have the 33.3%

it doesn't actually discount the value pack itselfMy $35/mth value pack is discounted by 33.3% to bring it down to $23.35/mth. I simply asked to add the $35 value pack and the discount came automatically on my bill.

[AirBosh]

My $35/mth value pack is discounted by 33.3% to bring it down to $23.35/mth. I simply asked to add the $35 value pack and the discount came automatically on my bill.

hmm so the rep wasnt lying.

Now I'm confused, I guess I just have to wait for the bill....

[tamil]

I've had to call in once every month to get my bill/plan fixed since November! Each time things got progressively worse with each incompetent rep and even a supervisor. The main problem was I was getting stifled by the fact that my monthly plan credits exceeded my rate plan. I finally got a decent rep who was able to fix my plan. It's a bit more than what I was paying before, but I'm getting MY5 and Talkspot now instead of R2R and some of the other minor features I never used in the BlackBerry Value Pack.

BB MV Combo 45 w/ MY5 (http://www.rogers.com/web/content/wireless-plans/45dataplan) - $45.00
200 Weekday Minutes
Unlimited Eve/Wknd Minutes
MY5 + Canada Wide
BlackBerry (BIS) Svc 500MB

100 Bonus minutes
TalkSpot Unlimited Local w/ 5PM Early Eve Calling - $10.00
Value Pack (Call Display, Name Dislay, Voicemail, 2500 Sent Text) - $10.00
911 Emergency Svc Access Fee - $0.50
System Access Fee - $6.95

Discount(s)
Rogers Wireless Ambassador 20% $3.00
Monthly Plan Credit 3 Yr - $15.00
Monthly Plan Credit 3 Yr - $10.00
Monthly Plan Credit 3 Yr - $5.00

Total $39.45

What kind of discount is that (Rogers Wireless Ambassador 20% ). I think i'm missing that discount even tho they Retention says my credits are maxed:mad:

[number8888]

i've been having problems with Rogers customer relations. Summey of events:

- Rogers offered me a great deal for a plan and phone
- i return the phone as i didnt like it, within Rogers 30 day time period
- when i called to get a new phone for the same plan, the CSR would not intially offer me the same plan, however, after a long talk, she finally offered the same plan, but said that the Rogers to Rogers feature may not be inlcuded once the plan passes through "final check". I told her that if it wasn't included i would not accept the plan. i told her i would call back tomorrow to see if i had the Rogers to Rogers included,
- when i called the next day, the CSR totally denied the plan, saying theres nothing documented. After a long coverstaion, she said they would honor the plan, but will take off 250 day time minutes as my plan was already too good. I told her i wanted to talk to a her superior or manager, she said no one is available, but she ran the situation by them, and they agreed. she said that a manager would call me in 48 hrs to disucss. however, no one called.
- i called back in a few days, another CSR offered me the same plan (without the 250 mins). This time i actually took rather than wasting more of my time. she told me that i can go pick up the iphone and she will go into my account and transfer the plan details in herself.
- called back in a few days and she had done nothing. in fact the CSR said that there was nothing documented.
- so now i have a iphone, which i ve used more than 30 mins and cant a refund

Any suggestions?? Cant we hold Rogers leaglly liable somehow? They mad verabal promisess that they are not holding up.

my plan:

E/W > 6
VID/VM
500 day time
100 lD
rogers to rogers
$32.45

Whenever you talk to a CSR you should always have them document what they say and ask for the reference number. Also ask for their name for you records. They should be doing this normally but I find that if the plan is really good they might not. (Perhaps the CSR don't want to leave a trail as they might get in trouble?)

[Xoboy]

Anyone know how some people got the Rogers VP letter (the deal on the curve & bold)? What criteria did they select their customers?

[da_hool]

Whenever you talk to a CSR you should always have them document what they say and ask for the reference number. Also ask for their name for you records. They should be doing this normally but I find that if the plan is really good they might not. (Perhaps the CSR don't want to leave a trail as they might get in trouble?)

I've actually had a rep try to cover her mistakes by documenting false details of what we agreed upon on my account recently. I think she realized she may have quoted me the wrong price or something after the call, so she compensated by taking away some features and noting that I had requested it. :mad:

But I agree, it's usually good to have them document what they say and get a reference number. :)

[1-anh]

my current plan is:

200 daytime minutes
unlimited evenings and weekends after 5 pm
unlimited rogers to rogers
unlimited incoming
caller id
voice mail
2500 text messages
500 mb data
100 canadian long distance minutes

for $40+saf+tax. They have made a few errors here and there but each time i call to correct it, i ask for sumthing else to compensate for it such as slighly lower bill or a free feature and it seems to show up on my next bill so im pretty happy. I plan on calling in a few months to try to make the cost a little bit lower later but overall im happy since a few months ago i only had 100 daytime, 1000 e/w after 9!, and caller id for like 32+saf+tax. so my new plan is a major improvement and i also got the blackberry bold for 149 after the mail in rebate. overall, this forum is extremely helpful if u have the patience to read through all of it =).

[marcopolo85]

Just managed to get

250 daytime mins
unlimited evenings and weekends after 6pm
unlimited imcomming
unlimited text and picture msging
caller ID
500MB data

with saf +911 my final bill comes to $47

I also got the BB 8900 for $224

[EAMAY]

Hey guys I finally called in to rogers today after reading this thread for a few months and seeing all the great deals you guys were getting I had to call in my self as well.

My original plan:
$25 200 daytime minutes eve/wd at 6pm
11$ communicate value pack (cid/vm/125 texts/who called)
-10 credit
$5 rogers to rogers
SAF + 911 + TAXES
____________________
total $43.45

After reading some of the posts here and learning some strategies from this thread I called in and I got:

$25 350 daytime minutes
$10 unlimited local calling
-$10 credit
$15 retentions value pack ( cid/vm/1000 text and pic msgs/unlmtd on device mobile browsing/call waiting/confrence calling/ who called)
-$15 credit
$5 R2R
-$5 credit
+ SAF+ 911 +taxes
------------------------------
total $36.xx

3year term:cheesygri

Im very happy I got everything i wanted on my first call. Could I have got more...? maybe. But I got what I wanted and what I needed so Im a happy customer.

One thing Im worried about is that my credits add up to 30 dollars while my plan is a 25 dollar plan. I know other people had problems with rogers with this. If this happens to me what should I do? Can i cancel the contract because they are changing terms that we agreed to? Any help?

[1-anh]

Hey guys I finally called in to rogers today after reading this thread for a few months and seeing all the great deals you guys were getting I had to call in my self as well.

My original plan:
$25 200 daytime minutes eve/wd at 6pm
11$ communicate value pack (cid/vm/125 texts/who called)
-10 credit
$5 rogers to rogers
SAF + 911 + TAXES
____________________
total $43.45

After reading some of the posts here and learning some strategies from this thread I called in and I got:

$25 350 daytime minutes
$10 unlimited local calling
-$10 credit
$15 retentions value pack ( cid/vm/1000 text and pic msgs/unlmtd on device mobile browsing/call waiting/confrence calling/ who called)
-$15 credit
$5 R2R
-$5 credit
+ SAF+ 911 +taxes
------------------------------
total $36.xx

3year term:cheesygri

Im very happy I got everything i wanted on my first call. Could I have got more...? maybe. But I got what I wanted and what I needed so Im a happy customer.

One thing Im worried about is that my credits add up to 30 dollars while my plan is a 25 dollar plan. I know other people had problems with rogers with this. If this happens to me what should I do? Can i cancel the contract because they are changing terms that we agreed to? Any help?

It should be okay since from what ive read as long as ur non specific credits are not higher than ur base plan. from that it seems like you have a 10 dollar unlimited incoming specific credit, a rogers to rogers specific credit and 15 dollars monthly credit. and since ur base plan is 25, and ur general credits are only 15 dollars you should be ok, but i would see what other people think too.

[mattt33]

It should be okay since from what ive read as long as ur non specific credits are not higher than ur base plan. from that it seems like you have a 10 dollar unlimited incoming specific credit, a rogers to rogers specific credit and 15 dollars monthly credit. and since ur base plan is 25, and ur general credits are only 15 dollars you should be ok, but i would see what other people think too.

You're definitely in the clear - no worries.

[EAMAY]

It should be okay since from what ive read as long as ur non specific credits are not higher than ur base plan. from that it seems like you have a 10 dollar unlimited incoming specific credit, a rogers to rogers specific credit and 15 dollars monthly credit. and since ur base plan is 25, and ur general credits are only 15 dollars you should be ok, but i would see what other people think too.

oh awesome. Good thing I should be ok.... but if I had known about specific and nonspecific credits I should have asked for at least another $5 credit towards the saf that would of been really nice:twisted:.

[hkbaabaa]

Whenever you talk to a CSR you should always have them document what they say and ask for the reference number. Also ask for their name for you records. They should be doing this normally but I find that if the plan is really good they might not. (Perhaps the CSR don't want to leave a trail as they might get in trouble?)

Agree.

Also, if the plan they give is really good, you should just take it instead of asking them to leave notes on the account. Why wait?

Most likely they won't leave anything or something less than what they said on the notes if it is that good. The next rep that gets your call may report him/her for offering that to you.

[lookingforstufffff]

I have an account with Rogers that has been active for a few good years 2-3 and this is just wireless, god knows how long I've had Cable/Internet with them (probably will not help me though).

I'm planning to add a data plan to my voice mail, I'm more or likely a casual user (so ~250MB/month will suffice if that exists) and e-mail/IM, my current plan is a corporate plan and it totals about $31.62 or some near that number per month, I am not planning to exceed $45 dollars.

Do you think it's possible retention will give me a good offer? Any tips on what I should be asking for?
Bump for question.

[syntex101]

Here is what I got:

250 day time min
UL EV +WKend at 9pm
R-2-R
$10 value pack - caller id, name display, vm, 2500 txt msg
-$5 credit
-$10 credit
iphone @ $249 (no activation fee)

All in $31.98

[Speedv1]

Hmm this may work for you even if you've had your phone for around a month!

I, on Feb 11, upgraded to a 8220, then, on Mar 1, upgraded to an 8900 (don't ask how this happened, I was lucky). However I've been running the $25 smartphone pack, but wanting some data usage. I phoned retentions today, and even though I've only had my 8900 for JUST over a month (and upgraded to 3-year contract) I got a $10 credit no questions asked. I may call back to see if I can get a long distance credit, lol.

[cknewdeal]

I just called in and I had to be forwarded to consolidated billing since I have rogers cable and internet and home phone.

I quoted the CSR a plan that I read on here, I said that I was offered that by bell when I visited the bell kiosk in the mall. He said he could not do that since it was probably a corporate plan I was being offered. My term doesn't expire until this upcoming November. Not sure if any of those factors influenced his unwillingness to budge.

Any advice, I'm really looking to get a Bold with decent airtime and unlimited messaging.

EDIT: I didn't call retentions directly, I called 1888Rogers1 as the OP suggested.

[tomtomtom]

I just called in and I had to be forwarded to consolidated billing since I have rogers cable and internet and home phone.

I quoted the CSR a plan that I read on here, I said that I was offered that by bell when I visited the bell kiosk in the mall. He said he could not do that since it was probably a corporate plan I was being offered. My term doesn't expire until this upcoming November. Not sure if any of those factors influenced his unwillingness to budge.

Any advice, I'm really looking to get a Bold with decent airtime and unlimited messaging.

EDIT: I didn't call retentions directly, I called 1888Rogers1 as the OP suggested.

Don't consolidate your bill just yet if you want to get a good plan. Consolidating bills will wipe out ur tenure (total revenue accumulated). Having a sizable tenure maintains ur bargaining power.

Looks like you don't have an account with wireless, your best bet is to signup a line, call in and demand to cancel, that's when you can bargain your wireless perks. I assume you want to keep your number from Bell. So you should do all this in November, so you won't get ding with penalty from Hell Mobility.

[hockey123]

i actually do get reference numbers, names of the reps, and ask them to verify and document what they say..but still when i call back, theres always something missing..

[mr jbb]

can somebody post a script of exactly what to say as was done on the 1st page or is everyone just using the same script?

[shopper-X]

can somebody post a script of exactly what to say as was done on the 1st page or is everyone just using the same script?

No.
I'm pretty sure Rogers knows about this thread and if someone posts a script and it's used, I'm sure their account will be "flagged" and they will offer nothing.

Just my two cents.

[wildthind]

Hi guys,

I apologize if this has been covered many times over, but I am reasonably happy with my phone, so I don't need a hardware upgrade. Has anyone had any experience with upgrading their plan WITHOUT signing a 3 year contract?

[cuto]

What kind of discount is that (Rogers Wireless Ambassador 20% ). I think i'm missing that discount even tho they Retention says my credits are maxed:mad:ya what's this rogers wireless ambassador 20% off discount? how is one eligible?

[ride365]

Hi guys,

I apologize if this has been covered many times over, but I am reasonably happy with my phone, so I don't need a hardware upgrade. Has anyone had any experience with upgrading their plan WITHOUT signing a 3 year contract?

It varies by rep but last time I was talking to retensions the CSR told me that you could switch your plan at anytime without renewing. You only have to renew if you do a HUP. I phoned back and the rep auto renewed the contract to three years and said "since you plan is so good, its only avaliable on a 3 yr term". I told her what the other rep had said about not having to renew except on a HUP and she said "this is really a great plan and we have no reason to give you a deep discount and have you leave when you plan expires in 7months". If you don't want to renew then explicitly tell them at the BEGINNING of the call. They can still work something out but it most likely won't be as good as if you resign.

[Mayoo]

can somebody post a script of exactly what to say as was done on the 1st page or is everyone just using the same script?

am i missing something here ? i am interested in this script too .. ;)

[AirBosh]

ya what's this rogers wireless ambassador 20% off discount? how is one eligible?

Old grandfather discount almost 10yrs ago. When I use to worked at Rogers you can add that discount to family and friends accounts.

Rogers is smart now they apply the ambass discount after all your credits and the discount is only on voice plan. So if you have say $25 voice plan with $15 monthly credit and $5 monthly credit

Vocie $25
Monthly CR -$15
Monthly CR -$5
SubTotal $5
20% ambassador -$1
Total $4

[Lulz]

Old grandfather discount almost 10yrs ago. When I use to worked at Rogers you can add that discount to family and friends accounts.

Rogers is smart now they apply the ambass discount after all your credits and the discount is only on voice plan. So if you have say $25 voice plan with $15 monthly credit and $5 monthly credit

Vocie $25
Monthly CR -$15
Monthly CR -$5
SubTotal $5
20% ambassador -$1
Total $4


Horrible Plan...doesn't have CallerID...just horrible

[Mayoo]

Old grandfather discount almost 10yrs ago. When I use to worked at Rogers you can add that discount to family and friends accounts.

Rogers is smart now they apply the ambass discount after all your credits and the discount is only on voice plan. So if you have say $25 voice plan with $15 monthly credit and $5 monthly credit

Vocie $25
Monthly CR -$15
Monthly CR -$5
SubTotal $5
20% ambassador -$1
Total $4

thanks .. now what is this "ambass" plan lol .. i know its 20% so how can i get it .. my contract is coming to an end so i need a best deal to close my deal for another 3years as i dont have home ..

[da_hool]

What kind of discount is that (Rogers Wireless Ambassador 20% ). I think i'm missing that discount even tho they Retention says my credits are maxed:mad:

I got this added on to my account over 10 years ago from my buddy who worked for Rogers. It's 20% off your rate plan net of monthly plan credits. I think it also gives me 20% off any overages, data, ld, etc too. Unfortunately it's no longer available, but grandfathered for those who already have it.

[m_disonglo]

1st Plan

250 weekday
500 mb
unlimited incoming
unlimited email/messenger
voicemail/call id
unlimited network calling
2500 txt
early evening 6pm
unlimited evening/weekend

$52.45/monthly (originally paying $110 +)

2nd Plan

unlimited email/messenger
unlimited incoming
unlimited network calling
2500 txt/enhanced voicemail/caller id
early evening 6pm
unlimited evening/weekend

$199 Javelin ($25 off of $224 and $35 fee administration waived)

$42.45/monthly (original plan $68.00 with no data package)


thanks rfd!!!!

ps. mention that telus has an offer for $45 plan data/voice(unlimited everything) and customer relations will hook you up big time...just check out the telus website.

[1-anh]

1st Plan

250 weekday
500 mb
unlimited incoming
unlimited email/messenger
voicemail/call id
unlimited network calling
2500 txt
early evening 6pm
unlimited evening/weekend

$52.45/monthly (originally paying $110 +)

2nd Plan

unlimited email/messenger
unlimited incoming
unlimited network calling
2500 txt/enhanced voicemail/caller id
early evening 6pm
unlimited evening/weekend

$199 Javelin ($25 off of $224 and $35 fee administration waived)

$42.45/monthly (original plan $68.00 with no data package)


thanks rfd!!!!

ps. mention that telus has an offer for $45 plan data/voice(unlimited everything) and customer relations will hook you up big time...just check out the telus website.

does ur 2nd plan not include daytime voice minutes and thats why its slightly cheaper? and are those prices including saf and tax?

[AirBosh]

Just curious for people that have 2 lines on 1 account, how does it look like on the Monthly bill?

Are both lines charged separately or together on the plan?

[Lulz]

Just curious for people that have 2 lines on 1 account, how does it look like on the Monthly bill?

Are both lines charged separately or together on the plan?

Separately
Each line has it's own page and lists calls made, charges made, etc

[m_disonglo]

1st Plan

250 anytime minutes
500 mb
unlimited incoming
unlimited email/messenger
voicemail/call id
unlimited network calling
2500 txt
early evening 6pm
unlimited evening/weekend
saf + taxes


$52.45/monthly (originally paying $110 +)

2nd Plan

200 anytime minutes
unlimited email/messenger
unlimited incoming
unlimited network calling
2500 txt/enhanced voicemail/caller id
early evening 6pm
unlimited evening/weekend
saf + taxes

plus $199 bb Javelin ($25 off of $224 and $35 fee administration waived)

$42.45/monthly (original plan $68.00 with no data package)


thanks rfd!!!!

ps. mention that telus has an offer for $45 plan data/voice(unlimited everything) and customer relations will hook you up big time...just check out the telus website.

[lookingforstufffff]

Just got:

200 daytime minutes
e/w @ 9pm
CD
VM
Unlimited texting
500mb

for $36 after saf+911+tax, probably could have gotten more from the voice section, but i am very content with what i have got with them at the moment.
this topic provided amazing resources to get my plan, cheers. :)

[zwfly]

I just renewed 3-yr. I got a N95/8GB, there is a Admin Fee 35 dollars , is that normal?

can i get this 35 admin fee waived?

[surgimus]

Just thought I'd say I absolutely love this new plan. I used 1709 minutes of airtime last month, (433 mins weekday, 347 mins r2r, and 929 mins after 5pm), and I ended up having zero overage charges. I use the data as much as I want really (6gig's to work with), text as much as I like (2500 to work with), LD as well (1000min) and no overage charges at the end of the month. Absolute beauty. Totally sweet to see a nice $35 plus SAF and tax at the end of the month.

[lookingforstufffff]

I just renewed 3-yr. I got a N95/8GB, there is a Admin Fee 35 dollars , is that normal?

can i get this 35 admin fee waived?

generally speaking, most people get it waived, you should have asked. :)

[jimmyly86]

generally speaking, most people get it waived, you should have asked. :)

activation fee can be wavied, NOT admin fee.

[jimmyly86]

1st Plan

250 anytime minutes
500 mb
unlimited incoming
unlimited email/messenger
voicemail/call id
unlimited network calling
2500 txt
early evening 6pm
unlimited evening/weekend
saf + taxes


$52.45/monthly (originally paying $110 +)

2nd Plan

200 anytime minutes
unlimited email/messenger
unlimited incoming
unlimited network calling
2500 txt/enhanced voicemail/caller id
early evening 6pm
unlimited evening/weekend
saf + taxes

plus $199 bb Javelin ($25 off of $224 and $35 fee administration waived)

$42.45/monthly (original plan $68.00 with no data package)


thanks rfd!!!!

ps. mention that telus has an offer for $45 plan data/voice(unlimited everything) and customer relations will hook you up big time...just check out the telus website.


you cannot have unlimited email and IM if you have 500mb.

[zzricezz]

Hi all,

This is my current plan.

200/Unlimited Eve/Wkds Plan - $20.00

* 200 Wkday / Unltd. Eve/Wkend
* Unlimited Incoming Calls Opt.
* 6PM Early Eve. Calling Option
* 50 Bonus minutes
* Rogers to Rogers Calling


Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 125 Sent/Unlim Received Text

Any chance of me getting the new value pack with more text messaging for the same price? I got the $11 value pack and get back a $10 credit.

[hockey123]

Just thought I'd say I absolutely love this new plan. I used 1709 minutes of airtime last month, (433 mins weekday, 347 mins r2r, and 929 mins after 5pm), and I ended up having zero overage charges. I use the data as much as I want really (6gig's to work with), text as much as I like (2500 to work with), LD as well (1000min) and no overage charges at the end of the month. Absolute beauty. Totally sweet to see a nice $35 plus SAF and tax at the end of the month.





Great plan. How did you get this plan?

[beezus888]

I just renewed 3-yr. I got a N95/8GB, there is a Admin Fee 35 dollars , is that normal?

can i get this 35 admin fee waived?



Did you have to pay for the N95 for the renewal? I really like that phone and am also approaching my renewal date.

[AirBosh]

Just read in the Toronto Star that Globealive will be offering unlimited voice and data for $40

Damn why did i sign up on a 3yr deal with Rogers...

http://www.thestar.com/Business/article/615352

[Kaitlyn]

Just read in the Toronto Star that Globealive will be offering unlimited voice and data for $40

Damn why did i sign up on a 3yr deal with Rogers...

http://www.thestar.com/Business/article/615352

IF they offer that, Rogers will be more competitive... they have to.

[dragontea]

activation fee can be wavied, NOT admin fee.

Copy/pasted straight from my latest bill:

Mar 09 Hardware Upgrade Admin Fee 35.00
Mar 12 Credit: Hardware Upgrade Admin Fee -35.00

[squinty]

Just thought I'd say I absolutely love this new plan. I used 1709 minutes of airtime last month, (433 mins weekday, 347 mins r2r, and 929 mins after 5pm), and I ended up having zero overage charges. I use the data as much as I want really (6gig's to work with), text as much as I like (2500 to work with), LD as well (1000min) and no overage charges at the end of the month. Absolute beauty. Totally sweet to see a nice $35 plus SAF and tax at the end of the month.

Jebus, that's a nice plan!

[zwfly]

quick question, does R2R calling option including rogers home phones?

thank you

[zwfly]

Did you have to pay for the N95 for the renewal? I really like that phone and am also approaching my renewal date.

dude, i paid 199 for that. I dont know if it is good deal or not. :razz:

it comes with W-LAN and GPS which i found very useful

[da_hool]

$50 Hardware Upgrade Mail In Rebate

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_e.pdf

YMMV... I did a HUP through retentions and negotiated the price for a BlackBerry 8900 Curve for $99 (with no mention of a rebate by the rep). I tried submitting the HUP and it worked. My friend tried it on the his BlackBerry Bold $99 offer (promo letter) too and it worked for him as well.

It doesn't hurt to try as I don't think their processing department is diligent in checking to make sure you are eligible.

[xscorpio]

what do you guys think:

250 anytime minutes
500 mb
voicemail/call id/ unlimited txt
early evening 6pm
unlimited evening/weekend
including saf + 911+taxes

Including $25 credit every month till my contract term.

Everything for 44.99

can i do any better?

[ff_29]

quick question, does R2R calling option including rogers home phones?

thank you

Nope.

Network calling = Rogers Wireless, Fido and Rogers homephone
R2R = Rogers Wireless only

[vomer]

$50 Hardware Upgrade Mail In Rebate

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_e.pdf

YMMV... I did a HUP through retentions and negotiated the price for a BlackBerry 8900 Curve for $99 (with no mention of a rebate by the rep). I tried submitting the HUP and it worked. My friend tried it on the his BlackBerry Bold $99 offer (promo letter) too and it worked for him as well.

It doesn't hurt to try as I don't think their processing department is diligent in checking to make sure you are eligible.

What did you include as the "proof of purchase" when you sent it in?

[shopper-X]

What did you include as the "proof of purchase" when you sent it in?

Check out my signature

[chilts]

$50 Hardware Upgrade Mail In Rebate

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_e.pdf

YMMV... I did a HUP through retentions and negotiated the price for a BlackBerry 8900 Curve for $99 (with no mention of a rebate by the rep). I tried submitting the HUP and it worked. My friend tried it on the his BlackBerry Bold $99 offer (promo letter) too and it worked for him as well.

It doesn't hurt to try as I don't think their processing department is diligent in checking to make sure you are eligible.

wow sweet. ill forward to my gf as she just did a HUP.

[skyrink]

Nope.

Network calling = Rogers Wireless, Fido and Rogers homephone
R2R = Rogers Wireless only

how much does network calling cost? (is it tough to have it credited?)
how much does R2R cost?
do any of these count if its long distance?

[Lulz]

how much does network calling cost? (is it tough to have it credited?)
how much does R2R cost?
do any of these count if its long distance?

Network Calling: $15/month (pretty hard to get credited)
R2R: $5/month (very easy to get credited...you need around 1 year of account history...but then again, it gets harder to get credited if you already have monthly credits)

none of these will provide long distance

[lookingforstufffff]

$50 Hardware Upgrade Mail In Rebate

http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_e.pdf

YMMV... I did a HUP through retentions and negotiated the price for a BlackBerry 8900 Curve for $99 (with no mention of a rebate by the rep). I tried submitting the HUP and it worked. My friend tried it on the his BlackBerry Bold $99 offer (promo letter) too and it worked for him as well.

It doesn't hurt to try as I don't think their processing department is diligent in checking to make sure you are eligible.

I just got a bold through retentions at $299 + admin fee + tax, can I use this rebate form to save 50 dollars?

[shopper-X]

This is an FYI for those is SK (that I know of):
The $45 Smart Phone plans are $35 and WN/WE start at 6pm (instead of 9pm) in SK.

Details:

$35.00 (plus SAF, 911, sk911, Taxes)
350 Weekday Minutes
Unlimited Evening and Weekends (6pm to 7am)
500MB (includes BIS if you get a BB)


Plus the choice of:

Unlimited Sent Messages(Text/Picture/Video)
Talkspot Long Distance Calling with 5p.m. Early Evening Calling
MY5 Canada-Wide, Unlimited Local and Long Distance Talk, Text, Picture and Video Messaging to 5 friends
Unlimited Local Calling to/fromRogers Wireless and Rogers Home Phone customers


There was another plan at the store but they did have printed information on it and nothing on the website yet:

$25.00 (plus SAF, 911, sk911, Taxes)
350 Weekday Minutes
Unlimited Evening and Weekends (6pm to 7am)
Unlimited Sent Messages(Text/Picture/Video)
***ONE MORE THING I FORGET***[Might have been Unlimited Network Calling]


There is no Caller ID, Voice Mail, etc. included so these are great starter plans to start negotiating with.

[1-anh]

I just got a bold through retentions at $299 + admin fee + tax, can I use this rebate form to save 50 dollars?

Yes you can when i got my bold for $199 and admin fee waived i used the rebate form to obtain a 50 dollar credit on my account. It takes a few weeks to process but the cost of my phone went down to 149 after it =) hope this helps!

[lookingforstufffff]

Yes you can when i got my bold for $199 and admin fee waived i used the rebate form to obtain a 50 dollar credit on my account. It takes a few weeks to process but the cost of my phone went down to 149 after it =) hope this helps!

How on earth did you get the bold for $199, I tried so hard but the retention rep just kept going on it's impossible because of the new price increases and silly things like that, is it too late for me to get any discount? (It's been ordered and now I am waiting for it to be shipped).

[1-anh]

How on earth did you get the bold for $199, I tried so hard but the retention rep just kept going on it's impossible because of the new price increases and silly things like that, is it too late for me to get any discount? (It's been ordered and now I am waiting for it to be shipped).

Oh i got it for that price because i negotiated before the price hike for the blackberry devices and i never did a HUP with them so i just asked if they could lower the price for me and the rep was nice and offered it for 199 and since thats wat new customers were getting i thought it was a reasonable amount. and as for ur second question im not sure if u can still get it discounted after its been shipped sorry.

[pinkmoon]

Question, and maybe I'm grasping at straws here - my husband has been a Rogers customer for probably at least 5 years, I've only been pay as you go for probably the same amount of time. He's never done a HUP, if he were to call in on my behalf, could any of his credits be transferred to me? We need separate billing because his work pays for his phone.

[devillblood]

Question, and maybe I'm grasping at straws here - my husband has been a Rogers customer for probably at least 5 years, I've only been pay as you go for probably the same amount of time. He's never done a HUP, if he were to call in on my behalf, could any of his credits be transferred to me? We need separate billing because his work pays for his phone.

pay as you go is completely different then monthly price plans, therefore credits can't be transfered or recieved on pay as you go since u choose wat to pay each month, there is no fix amount

hope that helps

peaCe

[lookingforstufffff]

Oh i got it for that price because i negotiated before the price hike for the blackberry devices and i never did a HUP with them so i just asked if they could lower the price for me and the rep was nice and offered it for 199 and since thats wat new customers were getting i thought it was a reasonable amount. and as for ur second question im not sure if u can still get it discounted after its been shipped sorry.

Ah, before the policy came in effect eh? Well regardless, the -50 from the rebate (assuming it goes through) will be of much help!

[sugarplum0]

This is my plan:

My5 Canada wide
free incoming
early evenings starting 6pm
500 daytime minutes
125 text/voice mail/ caller ID

I just called customer relations and got $5 off monthly. I had $5 discount before as well.

Voice plan: $30
text/voice mail/id bundle: $11
+tax/system access fee
-5
-5
= $44.26

What do you think of this plan? any advice? I feel that I am paying much more than i should be, especially after reading all of these posts. I am not looking to get more add-ons, but more of a discount

[1-anh]

This is my plan:

My5 Canada wide
free incoming
early evenings starting 6pm
500 daytime minutes
125 text/voice mail/ caller ID

I just called customer relations and got $5 off monthly. I had $5 discount before as well.

Voice plan: $30
text/voice mail/id bundle: $11
+tax/system access fee
-5
-5
= $44.26

What do you think of this plan? any advice? I feel that I am paying much more than i should be, especially after reading all of these posts. I am not looking to get more add-ons, but more of a discount

If you text alot you can probably ask for the 2500 txt/cd/vm bundle for $10 which would be cheaper and more texts for you. As for credits you could just say that the plan is too expensive for what you are paying for and maybe they could offer u another credit to compensate. anyway best of luck =)

[number8888]

How on earth did you get the bold for $199, I tried so hard but the retention rep just kept going on it's impossible because of the new price increases and silly things like that, is it too late for me to get any discount? (It's been ordered and now I am waiting for it to be shipped).

There doesn't seem to be an expiry on this rebate, so it should work for you as well providing that you meet the criteria ($20 voice plan, non-coporate, no non-iPhone).

I sent out my rebate form for my E71 just 4 weeks ago they have already credited my account.

[pinkmoon]

pay as you go is completely different then monthly price plans, therefore credits can't be transfered or recieved on pay as you go since u choose wat to pay each month, there is no fix amount

hope that helps

peaCe

Sorry, I should have been more specific. I'm looking to sign a contract, not continue as Pay as you Go.

[mr. lludcm]

I was on month-to-month, so I called in to see what I could get.

Originally:

$25 + SAF + 911 + tax
200 minutes
unlimited evenings and weekends at 6pm
call display credit
$5 monthly credit

i got offered

$25 + SAF + 911 + tax
200 minutes
unlimited evenings and weekends at 6pm
call display credit
$5 monthly credit
unlimited incoming
unlimited text
2 year contract

The rep offered voicemail but I don't need it.
I think I'm happy with the offer.
Thoughts?

[Guess_11]

I was just wondering if Rogers to Fido or unlimited network calling includes calling nationwide? For example, if i am in Toronto and am calling someone in Vancouver is it free if I have that feature? How much would they charge for unlimited long distance?

[tomtomtom]

I was just wondering if Rogers to Fido or unlimited network calling includes calling nationwide? For example, if i am in Toronto and am calling someone in Vancouver is it free if I have that feature? How much would they charge for unlimited long distance?

Network Calling = Unlimited local calling to/from Rogers Wireless, Fido and Rogers Home Phone customers

[bbbrk]

I was on month-to-month, so I called in to see what I could get.

Originally:

$25 + SAF + 911 + tax
200 minutes
unlimited evenings and weekends at 6pm
call display credit
$5 monthly credit

i got offered

$25 + SAF + 911 + tax
200 minutes
unlimited evenings and weekends at 6pm
call display credit
$5 monthly credit
unlimited incoming
unlimited text
2 year contract

The rep offered voicemail but I don't need it.
I think I'm happy with the offer.
Thoughts?


How much?

[bobbings]

How much?

I think it comes to 31 and change after tax and all the other charges. His plan is 25 but with a 5 dollar credit so it's 20 + 6.95 + 0.50 + tax

[cap22]

i called rogers today to try and renegotiate my dismal cell plan. was all set with the info that i have gathered from this thread and elsewhere. first retentions guy was very nice, but said that since i have 3 rogers services he would transfer me to "consolidated" dept to make sure i get treated as the valued rogers "whole" customer that I am, not just a wireless customer. "great" i thought!

the chick that i ended up with was an IDIOT. the plan she offered was a JOKE. I knew I would get nowhere with her, so i took her extra 100 bonus minutes onto my existing plan and that was it.

My questions are:

does having more than 1 rogers service make you less able to get a good retentions deal?

should I keep calling in to see if I can score additional credits/services 1 by 1? (how often is too often??)

I felt like as soon as i said "maybe get an iphone" things changed and she offered me only a $5 discount off of any data package. since rogers is pretty much exclusive with iphone, does that put me in a worse bargaining position?? do i tell them that i want an iphone from the start or wait until a little while into the phone call?

thanks for any input. am so frustrated because she just wouldn't budge from her crummy offer.

[spity1]

There doesn't seem to be an expiry on this rebate, so it should work for you as well providing that you meet the criteria ($20 voice plan, non-coporate, no non-iPhone).

I sent out my rebate form for my E71 just 4 weeks ago they have already credited my account.

What would be a copy of an original proof of purchase? My first bill when it comes in with the cost of the phone???

Thanks

[devillblood]

Sorry, I should have been more specific. I'm looking to sign a contract, not continue as Pay as you Go.

ok that changes everything again, with you signing a new contract would be like a new customer therefore it would b hard not impossible to get credits but credits from one account can not be tranferred to a different account, since each account is unique with its credits

peaCe

[pinkmoon]

ok that changes everything again, with you signing a new contract would be like a new customer therefore it would b hard not impossible to get credits but credits from one account can not be tranferred to a different account, since each account is unique with its credits

peaCe

Thanks for the info! Much appreciated. :)

[tomtomtom]

@doomsdayjob

let alone your spam-ish post.

How is your offer consider hot deal?:lol:

It's just an in market offer.

17.50 plan + 35 data bundle.

Don't forget the 3 months unlimited local calling / unlimited data.

[pjred]

We have been with Rogers for 4 or 5 years...my dh had the same phone until this last December. He went in to a store and got a new plan and a Blackberry flip for $50. A few weeks ago a rep called to ask if we would like a second phone...I would like one so I signed up. Here's what we initially had...(as best as I can remember)

Plan 1
smartphone plan with data $35 (300 wd min, MY5 canada wide, 500 MB)
5pm early eve - $9
200 LD - $20
Value Pack (VM, CID, Unlimited TXT)- $11
Plus SAF and 911
$5 monthly credit

Plan 2

350 weekday minute plan and MY5 canada wide- $25
6 pm early eve - $7
value pack (email, CID, VM, Unlimited TXT) $25
Plus SAF & 911
Free Blackberry Flip
$35 activation fee waived.

These are both 3yr plans.

Called today to ask a few questions and ended up changing both pkgs...My husband uses ALOT of daytime minutes and alot of long distance, so I wanted something better suited for him.

Plan 1
700wd min - $45 (no more MY5)
1000 LD - $5
6pm early eve - $5
data pack - $35 (500mb, cid, vm, unlimited txt)
$10 monthly credit
Plus SAF & 911

Plan 2

350 wd min, 500MB data, MY5 canada wide, 6pm eve - $35
Value pak (VM, CID, 2500 txt msg, 1000 pic/vid msgs)- $15
Plus SAF & 911


How does this look? I pretty good about it. The only they wouldn't do for me is I HATE the flip and want a curve...the flip has been lagging, can't even keep up with my typing. On the messenger it stays almost a full line behind and it's not that I'm just that crazy fast!
I feel like since we've been with them for so many years I should be able to get a curve at some sort of discounted price...any advice?

[gerlitz1]

I have been with Rogers for about 6 years and originally signed a 3 year contract with a free phone. I have been off contract for 3 years at which time my plan went month to month.

My plan is:
200Wkday/Unltd Early Eve/Wknds
R2R
$32.45 Plus tax includes SAF and 911

I have never received a HUP but now need a new phone. I called Rogers to see if a could get a better plan that suits my needs better and a HUP.
I currently only use about 100 minutes per month (mostly daytime) but about half of those minutes are long distance to my son which I have to pay .30 cents per minute for those calls as well.

The only thing Rogers would offer me is the $17.50 plan plus SAF, 911 & taxes. I could add on My5 Canada wide for another $15.00. I would need to sign up for a 3 year contract and would also lose my R2R as well. This would end up costing about the same but I would think from everything I have read in this forum that I should be able to get better than what they are offering.

HUP offer given to me was a Samsung A436 for $69.99 plus a $50 rebate which I think is a pretty crappy offer. They mentioned that I was Tier 4 but not sure what that means?

Any suggestions as to what I should be able to get for $35 or less (All In) would be greatly appreciated.

[1-anh]

I have been with Rogers for about 6 years and originally signed a 3 year contract with a free phone. I have been off contract for 3 years at which time my plan went month to month.

My plan is:
200Wkday/Unltd Early Eve/Wknds
R2R
$32.45 Plus tax includes SAF and 911

I have never received a HUP but now need a new phone. I called Rogers to see if a could get a better plan that suits my needs better and a HUP.
I currently only use about 100 minutes per month (mostly daytime) but about half of those minutes are long distance to my son which I have to pay .30 cents per minute for those calls as well.

The only thing Rogers would offer me is the $17.50 plan plus SAF, 911 & taxes. I could add on My5 Canada wide for another $15.00. I would need to sign up for a 3 year contract and would also lose my R2R as well. This would end up costing about the same but I would think from everything I have read in this forum that I should be able to get better than what they are offering.

HUP offer given to me was a Samsung A436 for $69.99 plus a $50 rebate which I think is a pretty crappy offer. They mentioned that I was Tier 4 but not sure what that means?

Any suggestions as to what I should be able to get for $35 or less (All In) would be greatly appreciated.

In my opinion i think u have quite a bit of leverage since u have a long tenure with rogers, and uve been off contract for a long time without even a HUP. So i think a decent plan you could probably get is:

250 weekday, evenings and weekends free, rogers to rogers, call id/voicemail/2500 text, and maybe even unlimited incoming for about $25 not including saf and tax. If you asked they could probably offer u 100 canadian ld minutes as well since its really easy to get and if u feel like u need more they have a $5 option for 1000 canadian ld minutes.

Just be patient and hope u get a nice rep who wants to help ya. anyway best of luck to you.

[vomer]

Hi Guys

I managed to get this deal :

CID, VM, Whocalled
Unlimited txt, pic and video messaging
500MB (bb)
250 daytime
after 8pm unlimited
incoming free
rog to rog free
100 long distance min free

*$42 before tax

They offered me a bb 8900 for $149 but I didnt take it. Using the plan with my iPhone now so all features work except the data.

What do you think?

[Neb]

I just called, about 1.5 yrs into my 3yr plan. Did i do alright?

100min wd
1000min we/evening start at 6pm
CID
VM
R2R
100LD
Dataplan 500mb
150 txt msg
for $40.80 including tax and SAF

Also got E71 for 149 - 50 dollar HUP coupon , and 35 admin fee waived

My plan before was
250min WD
Unlimited WE/Evening 6pm start
no data plan, everything else the same.

[devillblood]

Thanks for the info! Much appreciated. :)

no problem :) glad i could help

peaCe

[captawesom3]

Just Called in and got
200 Weekday
Free after 6pm and unlimited weekends
Unlimited text
Cid
500mb Data

good? or no?

[MS MSP]

Just Called in and got
200 Weekday
Free after 6pm and unlimited weekends
Unlimited text
Cid
500mb Data

good? or no?

Kinda hard to tell without knowing the price.

:cheesygri

[captawesom3]

oh sorry, 35$

[Neb]

oh sorry, 35$

including SAF, Tax?

[captawesom3]

yeah, taxes and saf included.

[devillblood]

yeah, taxes and saf included.

yea thats an awesome deal, how did u manage to pull that off :D please do give tips, since i want to add that 500mb data package also :D

thanks

peaCe

[captawesom3]

called in and told them another service provider is giving me that for a certain price and the guy took some time, but managed to pull it off.

[jokerstone]

Just Called in and got
200 Weekday
Free after 6pm and unlimited weekends
Unlimited text
Cid
500mb Data

good? or no?

wow

[vomer]

Just Called in and got
200 Weekday
Free after 6pm and unlimited weekends
Unlimited text
Cid
500mb Data

good? or no?

bb data or any device data?

[lookingforstufffff]

Just Called in and got
200 Weekday
Free after 6pm and unlimited weekends
Unlimited text
Cid
500mb Data

good? or no?

i couldn't get the early evenings but got voicemail instead, you also got it generally speaking.. cheaper then me by a buck or two after tax/saf ;)

grats (assuming that it is a BB data plan)

[DaveRH]

I renegotiate my contract with Rogers every year.

This time around I got:

250 minutes
250 Bonus Minutes
100 LD minutes included
Free incoming local calls
Free after 6pm and weekends
Free Call Display
$20

(I have 500 megs of BES flex plan data for my blackberry with a $15 credit and a text messaging plan as well as other credits from previous negotiations)

My plan costs $51 including taxes and everything.

I got this on a one year contract renewal, so you can get some AMAZING deals :D

[BrgnHunter]

Just Called in and got
200 Weekday
Free after 6pm and unlimited weekends
Unlimited text
Cid
500mb Data

good? or no?


i made some changes to my plan recently, and it's almost identical to your plan. i also have enchanced vm, company calling (corp plan) & detailed billing. i have few more lines on the same account so the company calling feature sort of acts like my5. i have the bb 500mb data plan, but it's the same as the smartphone plan...can be switched around anytime.



price wise...i don't think i can do any better...i'm extremely happy :D

[turnstylez18]

just called in to renew my contract since my credits end this month....was pretty hard to get something much better than my last plan since i am "maxed" out..

here's what i have:

2 yr contract extension

200 minutes + 100 bonus
unlimited evenings & weekends starting at 6pm
unlimited incoming
retentions pack (caller id, vm, 2500 txt)

$20/month plus system access fees, 911, tax

pretty satisfied but will look to get something better in 2 years...

[lookingforstufffff]

just called in to renew my contract since my credits end this month....was pretty hard to get something much better than my last plan since i am "maxed" out..

here's what i have:

2 yr contract extension

200 minutes + 100 bonus
unlimited evenings & weekends starting at 6pm
unlimited incoming
retentions pack (caller id, vm, 2500 txt)

$20/month plus system access fees, 911, tax

pretty satisfied but will look to get something better in 2 years...
definitely the generic retention plan (maxed), i think there's a bit of leeway for a few customers to get further credits, but as i just said, for the general user. this is the best you can get.

(it's not a retention pack, it's value pack IIRC)

[turnstylez18]

definitely the generic retention plan (maxed), i think there's a bit of leeway for a few customers to get further credits, but as i just said, for the general user. this is the best you can get.

(it's not a retention pack, it's value pack IIRC)

yeah i realized this is the best i can get...i think its perfect for me since i never go over my minutes....

the only thing i want is more credits (who doesnt?) to lower my monthly costs...

overall, im satisfied and don't regret going into this contract extension
(i thought i wasn't going to get any more features/bonuses to begin with)

[vomer]

anyone know how to get a bold from them for under $150?

[pjred]

We have been with Rogers for 4 or 5 years...my dh had the same phone until this last December. He went in to a store and got a new plan and a Blackberry flip for $50. A few weeks ago a rep called to ask if we would like a second phone...I would like one so I signed up. Here's what we initially had...(as best as I can remember)

Plan 1
smartphone plan with data $35 (300 wd min, MY5 canada wide, 500 MB)
5pm early eve - $9
200 LD - $20
Value Pack (VM, CID, Unlimited TXT)- $11
Plus SAF and 911
$5 monthly credit

Plan 2

350 weekday minute plan and MY5 canada wide- $25
6 pm early eve - $7
value pack (email, CID, VM, Unlimited TXT) $25
Plus SAF & 911
Free Blackberry Flip
$35 activation fee waived.

These are both 3yr plans.

Called today to ask a few questions and ended up changing both pkgs...My husband uses ALOT of daytime minutes and alot of long distance, so I wanted something better suited for him.

Plan 1
700wd min - $45 (no more MY5)
1000 LD - $5
6pm early eve - $5
data pack - $35 (500mb, cid, vm, unlimited txt)
$10 monthly credit
Plus SAF & 911

Plan 2

350 wd min, 500MB data, MY5 canada wide, 6pm eve - $35
Value pak (VM, CID, 2500 txt msg, 1000 pic/vid msgs)- $15
Plus SAF & 911


How does this look? I pretty good about it. The only they wouldn't do for me is I HATE the flip and want a curve...the flip has been lagging, can't even keep up with my typing. On the messenger it stays almost a full line behind and it's not that I'm just that crazy fast!
I feel like since we've been with them for so many years I should be able to get a curve at some sort of discounted price...any advice?


repost...just looking for some feedback :razz:

[rupture]

anyone know how to get a bold from them for under $150?

Yes, by either:

a) trolling around the forums to see if anyone is willing to let theirs go for that much (at the risk of being laughed at).

or

b) snatching one out of someone's hands and then proceeding to throw less than $150 in their general direction.

or

c) call into retentions and if you're extremely lucky, being given the device for that much.

[hkbaabaa]

Yes, by either:

a) trolling around the forums to see if anyone is willing to let theirs go for that much (at the risk of being laughed at).

or

b) snatching one out of someone's hands and then proceeding to throw less than $150 in their general direction.

or

c) call into retentions and if you're extremely lucky, being given the device for that much.

If you are paying around $200 plus on your cell phone bill every month, option (c) might work. Most people in RFD like me are very cheap on plans so good luck on that. ;)

[vomer]

Yes, by either:

a) trolling around the forums to see if anyone is willing to let theirs go for that much (at the risk of being laughed at).

or

b) snatching one out of someone's hands and then proceeding to throw less than $150 in their general direction.

or

c) call into retentions and if you're extremely lucky, being given the device for that much.
llol who pissed in your cereal? :|

[J_u_n_i_o_r_3]

whats the maxium amount of credit you can get from rogers they told me $30 a month max

[devillblood]

llol who pissed in your cereal? :|

well its the kind of question u asked, and i do agree with the guy

have you not been reading the this forum??? if so you should know, its hard enough to get the bold at 200, less 150 is out of the question

peaCe

[devillblood]

whats the maxium amount of credit you can get from rogers they told me $30 a month max

from what i have heard, your credits have to be less then your actual bill so i guess if u r pay 50 ur credits can be 40 or 45 but can not be more then 50 but i could b wrong here

peaCe

[Terrific_Deals2k8]

Wow, 1400 pages! Moving to Pg. 1401 soon ;)

[Terrific_Deals2k8]

You might be able to get the BB Bold for $150 if you trade in a decent phone and get some credits for it... If you really want to save money on phones, i'd suggest you switch to Fido, b/c they give out Fido Dollars every bill you pay. Therefore, over a course of a few years, you can collect $50-100 in Fido dollars that you can use for your phone purchase. :razz:

[vomer]

You might be able to get the BB Bold for $150 if you trade in a decent phone and get some credits for it... If you really want to save money on phones, i'd suggest you switch to Fido, b/c they give out Fido Dollars every bill you pay. Therefore, over a course of a few years, you can collect $50-100 in Fido dollars that you can use for your phone purchase. :razz:

thats true, but the selection of phones at fido is not that great. Rogers offered me the bold for i think $280ish...not bad I guess

[hkbaabaa]

whats the maxium amount of credit you can get from rogers they told me $30 a month max

$30 credit is consider max aside from other feature credits. Given that much "pure" credit will automatically raise a flag on the system.

The audit team will look into those accounts and see why are they given that much credit. If the "reason" is not good enough, they will remove all credit completely without letting you know. They will also note the account and any rep who serve that customer will see that note. Not only that, the rep who did it will have a talk with the manager if caught.

So no rep or few rep will do this. The reps who do this very often won't stay in the company very long. :o

[devillblood]

$30 credit is consider max aside from other feature credits. Given that much "pure" credit will automatically raise a flag on the system.

The audit team will look into those accounts and see why are they given that much credit. If the "reason" is not good enough, they will remove all credit completely without letting you know. They will also note the account and any rep who serve that customer will see that note. Not only that, the rep who did it will have a talk with the manager if caught.

So no rep or few rep will do this. The reps who do this very often won't stay in the company very long. :o

r u implying that anyone CSR who give out credits don't stay in the company for long or is it only after the $30 mark??

peaCe