[Merged] Hot deal for Rogers Wireless Customers

[jajola]

Ugh. Called in this morning and was offered this - have been a customer for 3 years, contact just expired in October.

$25 Voice-
200 D/T
UL Evening Weekend at 6PM

$30 Data- Promotional Plan
500MB BIS Data
10000 SMS
10000 MMS
Enhanced Voice Mail
CID

- $10 Data Credit

= $45 + SAF + 911 + Tax

Curve 8900 offered at $179 plus $35 for "shipping". No, it's not an Admin fee according to this CSR - it's for shipping and insurance and can't be waived. :cheesygri

If I were you I'd ask for the EPP Plan, it's the exact same voice plan for $17.50.

[Ashtangi]

If I were you I'd ask for the EPP Plan, it's the exact same voice plan for $17.50.

I did - and get this, apparently I wouldn't qualify for the $10 data credit with the EPP plan. Never heard of this before.

[funnypanks]

rogers called today for me to renew my plan and they said there was no way i could get 2500txts included. 3 different people called. all of them said the same thing. would that be retentions calling me or a normal csr? should i bother calling retentions?

my current plan is
250 daytime minutes
e+weekends free from 9pm
cid
100 long distance.
20$+saf+tax=~31$

[vsavka]

called rogers, told them they forgot to add VM yesterday, so they did for free within 2 min. man i love them

[NerV]

Seems like everyone is getting good deals. Did anyone try to get Nokia N95 for less than $199.99? If yes, any tips on how to do this in the most effective way? I called in yesterday, some guy with a strong and funny accent told me that $199.99 is the best thing he can do. I also had to renew my contract for another 3 yrs. I've been with Rogers for 2.5 yrs and never done hardware upgrade. I'm pretty happy with my plan, just wanna get a new phone.

[ruhroh]

I called yesterday and got an offer for the n95 for 325 minus a 50 rebate down to 274. Then I called again and got 199 + 35. I forgot to ask about the rebate though.

Maybe you can ask them about it?

edit: I didn't actually accept it yet and asked it to be put on a note since I don't have authorization on the account.

Btw how long will the note last? My dad isn't the most punctual guy in the world and might take days before he calls Rogers to give me access.

[nitroblu]

Seems like everyone is getting good deals. Did anyone try to get Nokia N95 for less than $199.99? If yes, any tips on how to do this in the most effective way? I called in yesterday, some guy with a strong and funny accent told me that $199.99 is the best thing he can do. I also had to renew my contract for another 3 yrs. I've been with Rogers for 2.5 yrs and never done hardware upgrade. I'm pretty happy with my plan, just wanna get a new phone.

just missed the boat my friend. This summer, they were selling off the N95 for as low as $99 depending on which rep you talked to.


Btw how long will the note last? My dad isn't the most punctual guy in the world and might take days before he calls Rogers to give me access.

rep should've told you, any "offer" they extend to you is only "valid" for 30 days from the offer. ie. if you don't take it within 30 days, the offer "expires". of course, some ppl have gotten lucky and been able to get the same offer, or a better offer within a couple months from the offer (literally a couple)

[NerV]

just missed the boat my friend. This summer, they were selling off the N95 for as low as $99 depending on which rep you talked to.



At that time I had my SE K790a. I was pretty happy with that phone, but it broke recently. :mad:

When I talked to the retention department, they didn't mention anything about the rebate. However, I talked to a regular CSR on Sun night and she told me that Nokia N95 is eligible for HUP Rebate.

[chrome_dout]

At that time I had my SE K790a. I was pretty happy with that phone, but it broke recently. :mad:

When I talked to the retention department, they didn't mention anything about the rebate. However, I talked to a regular CSR on Sun night and she told me that Nokia N95 is eligible for HUP Rebate.

Not to derail the thread but there are plenty of faster and better options than the N95 now. :)

[NerV]

Not to derail the thread but there are plenty of faster and better options than the N95 now. :)

I still consider the SE K850i. I'm not a big fan of iPhone, BB's and any other smart phones. But thanks for your input.

[nitroblu]

I still consider the SE K850i. I'm not a big fan of iPhone, BB's and any other smart phones. But thanks for your input.

i've heard nothing but "my phone is breaking down after minimal use" stories about the k850i. I've actualyl stepped away from SE. I loved my W810i, it was an awesome phone, still is, very capable, and solidly built and reliable. But recent SE phones have just gone downhill, same with the company. And making X1 an "exclusive" phone couldn't be a stupider move. I'm now happily enjoying my HTC Raphael.

To your HUP rebate comment, it's dependent on the price you pay for the HUP. If you get the "manager's pricing" (ie retentions pricing), it's supposed to be ineligible for the HUP rebate (but some have managed to get it anyway). If you order the phone through the usual HUP process and meet het requirements, it should be eligible for the HUP rebate. Of course, in most cases, the regular HUP price > retentions price.

[greenkiwee]

Recently had a plan that was suppose to end on Apr2010
But just renewed it for another 3 years.

Recently:
$25
250 mins
Unlimited after 6pm and weekends
Free CID and Call Forwarding
Didn't have to pay for the Nokia 5300

Now:
$20
250 mins
Unlimited after 6pm and weekends
UNLIMITED Text Messaging
Free CID and Call Forwarding
Got the Nokia E71 for $135.

Kinda hot? Cause from the other posts I'm seeing its seems okay....

[samsonite]

i was able to get the following plan for my cousin a few months back:

$20/month
CID, VM, 125 Texts
After 6pm+w/e free
Total including taxes + other fees=$38.xx

just called again on his behalf and all i could get was unlimited incoming for $5 instead of $10. She also offered me the iphone 8gb for $150 and 16gb for $100 extra. I'm sure i can get a better plan but i'm liking the price of the iphone.

[CatDog]

Curve 8900 offered at $179 plus $35 for "shipping". No, it's not an Admin fee according to this CSR - it's for shipping and insurance and can't be waived.


They ship for free with UPS, and $35 is the price of the activation fee.

The rep lied to you

[boumbo]

they ship for free with ups, and $35 is the price of the activation fee.

The rep lied to you

+1

[pooyaj]

Not to threadjack, but...

Someone who works in a rogers call centre (maybe a ret rep) offered a friend of mine the opportunity to get a retentions plan, similar to the one everyone's been getting.

This was the plan:
250 mins DT
Unlim E & W from 6
11 Value Pack (he said CD, VM and 125txt)
Incoming
R2R
for $36/m plus SAF + Tax.

What an offer (sarcastically I say)

And here's the kicker: He wants $400 to do this.

Unbelievable......

I told my friend to hit RFD, do some reading and then make a call himself.

[Vancitys3]

Just went in and spoke to a retention/customer relations rep here in
Burnaby. Here is the deal I received.

New Curve 8900 $179 - $50 rebate = $129
no admin fee
$30 data plan 1gb
$10 credit off of every bill for 3 years
$35 for 450 anytime minutes
100 long distance minutes
$11 value pack - 125 text, call display etc
3 months unlimited data
3 months unlimited calls

My total monthly bill will be $83.46

How does she look?

[delhite]

is the 18668973008 # working anymore??

[ArjunDhir]

Just went in and spoke to a retention/customer relations rep here in
Burnaby. Here is the deal I received.

New Curve 8900 $179 - $50 rebate = $129
no admin fee
$30 data plan 1gb
$10 credit off of every bill for 3 years
$35 for 450 anytime minutes
100 long distance minutes
$11 value pack - 125 text, call display etc
3 months unlimited data
3 months unlimited calls

My total monthly bill will be $83.46

How does she look?There is this new Data package..It comes with:
10000SMS, 10000MMS, CID, EVM, Who-Called, and 500MB (BIS, WM, or iPhone) for $30.

500mb is more than you'll ever really use so don't worry about that.

$35 for 450mins + 100 Long Distance
$30 for Package
-$10 Credit

Your at;
$55 + SAF/911 + Tax = $70?

[nitroblu]

And here's the kicker: He wants $400 to do this.

Unbelievable......

I told my friend to hit RFD, do some reading and then make a call himself.

lol, wat a rep...just shows their "screening" method for new hires that Rogers seems to take pride in is not all that great....

[EXV373]

There is this new Data package..It comes with:
10000SMS, 10000MMS, CID, EVM, Who-Called, and 500MB (BIS, WM, or iPhone) for $30.

500mb is more than you'll ever really use so don't worry about that.

$35 for 450mins + 100 Long Distance
$30 for Package
-$10 Credit

Your at;
$55 + SAF/911 + Tax = $70?

It might be harder to get the $10 credit now, look at the original thread for this package...most CSR got clarification that $10 credit is only for UL email and not for $10. But you might get lucky, or try data they might be more willing to give the credit.

[Vancitys3]

Hmm yeah that does seem better. I was unsure if the 500mb would be enough. I wonder if they will change just that and keep everything else
the same. I've called about 3 times yesterday and went and seen them earlier today. Mmm maybe I'll call again today.

[Vancitys3]

I can't find info on the Rogers site about the 500mb, 10000sms plan for $30.
Or is this plan not listed?

[da_hool]

I can't find info on the Rogers site about the 500mb, 10000sms plan for $30.
Or is this plan not listed?

I don't think it's listed on their website, but for more details refer to this: http://www.redflagdeals.com/forums/showthread.php?t=665033

[Haggis]

Just went in and spoke to a retention/customer relations rep here in
Burnaby.


Retention Rep, here in Burnaby? Where is that?

[nitroblu]

Retention Rep, here in Burnaby? Where is that?

he probably meant he called in,and he assumed the rep might be in burnaby. there's no real way of knowing where hte rep you speak to is.

[just_For_ipod]

Does anyone know how long it takes for them to ship out a phone? Online it says 2-3weeks, but I know some people who ordered a phone got it in a week. Whats the average considering the holidays are comming up. If I ordered a phone now, would I get it before christmas?

[seheon105]

my current plan is

250 daytime
early evening from 8pm/ free weekend
call display
unlimited incoming
R2R
voice mail
who called (crap lol)
125 txt msg
1000min LD

paying $41.xx include tax

how`s it?

[Vancitys3]

No, I actually went in and spoke with them. There is a place here in Burnaby, I don't think very many people know about it. The lady was very nice and easy to deal with.

[justin24]

My plan is well under $45 as it currently stands. I just said that I got the promotional letter for a Bold for $99 and asked nicely if I could get the 8900 instead. It went really smooth.

What's this promotional letter some people are getting, I know a guy that got the same letter in the mail and got a Bold for 99$ also. How do you get this letter? Has anybody else got it? and How do you get it?!

[doberman_baby]

Received this from retention:

$20 per month plus fees
250 min
6pm & w/e
cid, vm,
unlimited text - SENDING
unlimited incoming
r2r

[nitroblu]

What's this promotional letter some people are getting, I know a guy that got the same letter in the mail and got a Bold for 99$ also. How do you get this letter? Has anybody else got it? and How do you get it?!

..you get it in the mail, simple as that. rogers chooses you based on a number of factors. your account is supposed to have a note attached to it indicating it you were mailed the letter, to prevent ppl calling in and saying they got the letter when they didn't...but u never know what can happen when u call them lol

[ahsalloum]

E71 in stock yet?

[nitroblu]

I can't find info on the Rogers site about the 500mb, 10000sms plan for $30.
Or is this plan not listed?

it's clearly listed on the rogers site???
from the main page, it's "plans and essentials" under wireless, then click "value packs", and then scroll back up and look at the different value packs listed.....

[nitroblu]

E71 in stock yet?

apparently so, i remember reading it was a few pages earlier here. your best bet is to call rogers and ask

[samsonite]

i was able to get the following plan for my cousin a few months back:

$20/month
CID, VM, 125 Texts
After 6pm+w/e free
Total including taxes + other fees=$38.xx

just called again on his behalf and all i could get was unlimited incoming for $5 instead of $10. She also offered me the iphone 8gb for $150 and 16gb for $100 extra. I'm sure i can get a better plan but i'm liking the price of the iphone.

Can anyone help me out here pls.:)

[ghettogal]

Received this from retention:

$20 per month plus fees
250 min
6pm & w/e
cid, vm,
unlimited text - SENDING
unlimited incoming
r2r

how did you get this? how long have you been a customer? I want that plan =(

[5abi]

Received this from retention:

$20 per month plus fees
250 min
6pm & w/e
cid, vm,
unlimited text - SENDING
unlimited incoming
r2r

i got the same package but for an extra $5 i get 100 long distance minutes

[redwings_patriots]

I called today...I was offered $59.45 plus tax for;

300 anytime minutes
free Weekday and weeknight after 6
Call ID
Voice mail
500 meg data
R2R

Dude lied to me...said that is absolutely the best Rogers can offer anyone. I know for a fact that they can do it for $43 taxes in. :mad:

[browneyed]

Received this from retention:

$20 per month plus fees
250 min
6pm & w/e
cid, vm,
unlimited text - SENDING
unlimited incoming
r2r

I am also curious to know how you got this plan...

[spaghettifreddy]

This is what I recently received. I have been with Rogers for 6 years.

$25 + SAF + 911 + tax = 36.67
250 daytime mins
UL eve/wk after 6 pm
VM
CID
VM credit
CID credit
100 Text
$15 UL Email Data (for my BB)
$15 credit

Assuming that my first bill shows all the credits, I think it's a good deal. Any thoughts?

[pooyaj]

ANyone know what this is that is showing up my "Wireless Services" screen when I log into Rogers.com:

Unl. Network Calling + LD

I know what the network calling means but what's the '+ LD' mean?

[shopper-X]

ANyone know what this is that is showing up my "Wireless Services" screen when I log into Rogers.com:

Unl. Network Calling + LD

I know what the network calling means but what's the '+ LD' mean?

Telecommunication industry uses "LD" for Long Distance.

[jlardiza]

Not sure if my plan is any good but i think it's pretty good:

150daytime min + 50min bonus
R2R
My 5
Caller ID
enhanced voicemail
who called
10,000 sent sms
10,000 sent mms
unlimited personal email
unlimited IM

$50 + system access + 911 thing

[nitroblu]

^
I'm not gonna burst your bubble lol.

Everyone should just stop asking for opinions. Everyone has a different judgment of value, and the worth of each option. If you don't use LD, then seeing others boasting about free 1000LD min is gonna mean nothing to you. In other words, a person's "ideal" plan is different from another's, and the price they're willing to pay for it is different as well.

If you really want some opinions, simply randomly choose a page about 50-100 pages back, and start reading frmo there, chances are there's many other plans posted there with reactions. If you're looking for ways to ask for it, chances are it's there too.

At this point, I tihnk this thread should be locked, or used jsut as updates to plans Rogers is offering. Just my 2 cents.

[Impossibles]

^
I'm not gonna burst your bubble lol.

Everyone should just stop asking for opinions. Everyone has a different judgment of value, and the worth of each option. If you don't use LD, then seeing others boasting about free 1000LD min is gonna mean nothing to you. In other words, a person's "ideal" plan is different from another's, and the price they're willing to pay for it is different as well.

If you really want some opinions, simply randomly choose a page about 50-100 pages back, and start reading frmo there, chances are there's many other plans posted there with reactions. If you're looking for ways to ask for it, chances are it's there too.

At this point, I tihnk this thread should be locked, or used jsut as updates to plans Rogers is offering. Just my 2 cents.

Well it shouldn't be locked, since people keep getting better plans which helps other people.

But the first post should be updated to reflect the latest promotions so new people can look at that for reference.

But I totally understand what you mean, way too many 'what do you think of my plan' posts.

[lilguy]

Hey all,

Called into retention and was offered these on HUPs:

$199 + $35 for HTC Touch Diamond
$149 for 8GB iPhone (refurb)
$349 for 8GB iPhone (brand new)

I asked if data plan is required, the rep said no which I was surprised for. I could keep my $20 base plan which is what I rather do.

Questions:
- is the $199 a good deal for the Touch Diamond?
- how good are refurb iPhones from Rogers? would they have some warranty / same warranty as new iPhones? I never knew they offer refurb ones.

thanks!

[fallengod]

Hey all,

Called into retention and was offered these on HUPs:

$199 + $35 for HTC Touch Diamond
$149 for 8GB iPhone (refurb)
$349 for 8GB iPhone (brand new)

I asked if data plan is required, the rep said no which I was surprised for. I could keep my $20 base plan which is what I rather do.

Questions:
- is the $199 a good deal for the Touch Diamond?
- how good are refurb iPhones from Rogers? would they have some warranty / same warranty as new iPhones? I never knew they offer refurb ones.

thanks!

I just called and they say data is reqired on all those phone :evil:

I have an 25$ plan right now.

[greenkiwee]

E71 in stock yet?

Yes it is. just received my phone today. from just calling yesterday.
man, rogers ships so fast. they told me it would take from 3 to 5 business days and if they dont have it in stock, i have to wait after the weekend.

Nokia E71 is okay. but gotta watch out when your using the wi-fi cause sometimes it may randomly switch to 3g.
like my tytn II better cause i can control my wifi and 3g usage.

[uzer101]

and i think they transferred me to retentions. I have two lines with them with 275 mins and 750 mins previously with the extras, here is the new lineup

LINE1: $35 + sys access+Tax
375 mins daytime - $25
1000 CDN LD - $5
500 text & 50 picture msgs - $5
100 free bonus CDN LD
free after 6pm & weekends
Caller ID
R2R

LINE2:$60 + sys access+Tax
1000 min daytime - $45
free incoming - $10
1000 CDN LD - $5
100 free bonus CDN LD
free after 6pm & weekends
Caller ID
R2R

the key is once 'retentions' sets up your plan they have to transfer me to them everytime to make any changes. I didn't even threaten to cancel got 100 minutes for LINE1 @ no charge and 250 for LINE 2 @ no charge. just had to ask to make changes because we were going over our minutes. She did add unlimited incoming for $10 on LINE 2.

[da_hool]

Anyone else having problems viewing their plan details online after doing a plan change or adding the data value pack? I haven't been able to view mine for over a month.

[nitroblu]

Well it shouldn't be locked, since people keep getting better plans which helps other people.

But the first post should be updated to reflect the latest promotions so new people can look at that for reference.

But I totally understand what you mean, way too many 'what do you think of my plan' posts.

lol that's y I put ;):

At this point, I tihnk this thread should be locked, or used jsut as updates to plans Rogers is offering. Just my 2 cents.

[pogs]

Nokia E71 is okay. but gotta watch out when your using the wi-fi cause sometimes it may randomly switch to 3g.
like my tytn II better cause i can control my wifi and 3g usage.

Hey does anyone know if the BB Bold allows one to turn off the 3g, and only use wifi?

Another question...I have the $15 UL email on the Bold...does this use 3g?

[hub714]

Well guys I called rogers tonight and got this:

$20/mo + 911 and SAF later.
350 weekday
unlim early e&w
unlim r2r
callID
no SAF 1 year
free BB Curve 8320
but I had to sign for 3 years. whatever.
Thanks all =)

This is coming from
$25+7 = $32+SAF+911
250 weekday
unlim early e&w
1000 r2r
callID
and a nokia 8390 (obviously i'm not using this anymore though)

I love this thread lol. I don't know if i got the best deal, but looking through everyones it seems this isn't bad. I'd rather have no SAF for a year than LD since I have no use for it =\

[lilguy]

I just called and they say data is reqired on all those phone :evil:

I have an 25$ plan right now.

I actually called back tonight and committed to the HUPs for the two lines.
$199 for HTC Touch Diamond (admin fee waived) and $149 + $35 admin fee for iPhone 8GB (refurbished). Current voice only plans are kept and no data is used. From a previous call to retention I was told my account is only at Tier 1 (lowest revenue band).

Seems like there is hope! Hopefully the billing will be correct as Rogers does have a good track record of messing up billing.

[samsonite]

i was able to get the following plan for my cousin a few months back:

$20/month
CID, VM, 125 Texts
After 6pm+w/e free
Total including taxes + other fees=$38.xx

just called again on his behalf and all i could get was unlimited incoming for $5 instead of $10. She also offered me the iphone 8gb for $150 and 16gb for $100 extra. I'm sure i can get a better plan but i'm liking the price of the iphone.

Also, do you guys think I should do an HUP right now and get an iphone or wait tell christmas time? Maybe they'll have better deals than?

[murdoc2k]

i was able to get the following plan for my cousin a few months back:

$20/month
CID, VM, 125 Texts
After 6pm+w/e free
Total including taxes + other fees=$38.xx

just called again on his behalf and all i could get was unlimited incoming for $5 instead of $10. She also offered me the iphone 8gb for $150 and 16gb for $100 extra. I'm sure i can get a better plan but i'm liking the price of the iphone.

Also, do you guys think I should do an HUP right now and get an iphone or wait tell christmas time? Maybe they'll have better deals than?

Hold on let me get this straight...

You got an offer for an iphone 8gb for 150 or 100 for 16 gb AND the $20 plan you've stated above??

One thing that you didn't list in your $20 plan was the day time minutes on weekdays. Can you list that?

[fallengod]

I actually called back tonight and committed to the HUPs for the two lines.
$199 for HTC Touch Diamond (admin fee waived) and $149 + $35 admin fee for iPhone 8GB (refurbished). Current voice only plans are kept and no data is used. From a previous call to retention I was told my account is only at Tier 1 (lowest revenue band).

Seems like there is hope! Hopefully the billing will be correct as Rogers does have a good track record of messing up billing.

wow I must be lucky since i called 5 time for the past 2 weeks and got 5 ***holes that refuse to do anything. All I really ask for is a voice plan with data for sub 40$ which some ppl got even better... but I have 0 luck with them, and i know i'm on tier 2 also since i haven't done an hardware upgrade in 1.9 years (2 year come next month) .... also I keep geting the price for the diamond without data is 500$ WITH 3 year!:twisted:(wtf I can drive down to the states and buy a touch pro for that price!)

and this is with retantion also.

[P4rtyboy]

Hold on let me get this straight...

You got an offer for an iphone 8gb for 150 or 100 for 16 gb AND the $20 plan you've stated above??

One thing that you didn't list in your $20 plan was the day time minutes on weekdays. Can you list that?

... most likely 250 minutes....
refurbed iphone...

[nitroblu]

Hold on let me get this straight...

You got an offer for an iphone 8gb for 150 or 100 for 16 gb AND the $20 plan you've stated above??


LOL :rolleyes:
he clearly stated $100 extra for teh 16gb, ie. $250 for the 16gb

[doberman_baby]

how did you get this? how long have you been a customer? I want that plan =(

I am also curious to know how you got this plan...

Just called the retention number. Basically played dumb enquiring when the contract will be expiring (I knew it was in about 3 months). I indicated that my cellphone is not working (which was true, the main LCD was dead). Asked if SHE can help. The initial offer was not great (250, 8pm, w/e, r2r); After a bit more of chatting, waited about 10min on hold, she came back w/ the current plan (250, 6pm, w/e, unlimited inc, r2r, unlimited text-out, vm, cid). No screaming, yelling, or complaining was used. It still depends on the luck of the rep.

BTW: this plan applied to both lines. I was really happy.

i got the same package but for an extra $5 i get 100 long distance minutes

Actually, for $5, you s/b able to get 1000 minutes. I thought about it, but w/ the cost of phone cards these days, I can save the extra $5/month.

[rp_guy]

Just called the retention number. Basically played dumb enquiring when the contract will be expiring (I knew it was in about 3 months). I indicated that my cellphone is not working (which was true, the main LCD was dead). Asked if SHE can help. The initial offer was not great (250, 8pm, w/e, r2r); After a bit more of chatting, waited about 10min on hold, she came back w/ the current plan (250, 6pm, w/e, unlimited inc, r2r, unlimited text-out, vm, cid). No screaming, yelling, or complaining was used. It still depends on the luck of the rep.

BTW: this plan applied to both lines. I was really happy.



Actually, for $5, you s/b able to get 1000 minutes. I thought about it, but w/ the cost of phone cards these days, I can save the extra $5/month.

price?

[doberman_baby]

Received this from retention:

$20 per month plus fees
250 min
6pm & w/e
cid, vm,
unlimited text - SENDING
unlimited incoming
r2r

price?

As above.

[shirley501]

My husband took over my friend's rogers plan including:
* 250 weekday minutes
* Unlimited incoming calls
* Unlimited R2R
* Unlimited evening&weekend start at 8pm.
* Call Display
Total is $20+SAF+911+tax= $31

2 weeks ago,I called Rogers for him and tried to get $11 value pack for a discount price. It was so lucky for him the Rep add VM&2500 text msg to his account for free without asking for renewal the contract.

Today,I called to rogers again and tried to get the same features for my own rogers plan,which is almost the same as the one I listed above. But I was told I couldn't get more features for my account,even I renew my contract for another 3 yrs,that's so ridiculous and such a big difference. I've been with rogers for 6 yrs already. So,I posted ad. and got rid of my rogers plan right away.:cry:

Did Rogers change their policies?

[delhite]

i was able to get the following plan for my cousin a few months back:

$20/month
CID, VM, 125 Texts
After 6pm+w/e free
Total including taxes + other fees=$38.xx

just called again on his behalf and all i could get was unlimited incoming for $5 instead of $10. She also offered me the iphone 8gb for $150 and 16gb for $100 extra. I'm sure i can get a better plan but i'm liking the price of the iphone.

Also, do you guys think I should do an HUP right now and get an iphone or wait tell christmas time? Maybe they'll have better deals than?

you should be able to squeeze in R2R and 100LD in there for 2$ less good luck

[BB88]

Did anyone actually get the BB Pearl Flip or BB Curve 8310 for free without join a data plan? I called twice and they will not do that for me... and even want to get the $35 admin fee.

Also, all the rep I deal with wouldn't give me discount on my current below-average plan:
200 daytime minutes
free CID, R2R
free weekend/evening starts at 6pm
$25 + fees :(

[pogs]

Did anyone actually get the BB Pearl Flip or BB Curve 8310 for free without join a data plan? I called twice and they will not do that for me... and even want to get the $35 admin fee.

Also, all the rep I deal with wouldn't give me discount on my current below-average plan:
200 daytime minutes
free CID, R2R
free weekend/evening starts at 6pm
$25 + fees :(

call back later or on another day, when you have spare time...if you are not patient and are not civil to the csr, then you will not be rewarded. I called in three times to get a better deal. Then I called in to switch the phone I had ordered. Now, it all depends on the first bill and when the phone arrives, whether or not it all worked. I'll have to call back if the plan isn't as expected.

pogs

[bigdon]

Does it matter whether I call the retentions # directly or if I do the *611 and say cancel my phone??? I'm not sure if they can tell which way I got to them.

I WANT to speak to retentions, but don't want to risk getting the regular customer service by being mis-directed by the automated voice system...

Any help would be greatly appreciated by an over-paying rogers customer :lol:

[samsonite]

Hold on let me get this straight...

You got an offer for an iphone 8gb for 150 or 100 for 16 gb AND the $20 plan you've stated above??

One thing that you didn't list in your $20 plan was the day time minutes on weekdays. Can you list that?

thanks for clearing that up nitroblu, appreciate it.
the daytime minutes are 250 and after 6pm and weekends are free.

[samsonite]

Does it matter whether I call the retentions # directly or if I do the *611 and say cancel my phone??? I'm not sure if they can tell which way I got to them.

I WANT to speak to retentions, but don't want to risk getting the regular customer service by being mis-directed by the automated voice system...

Any help would be greatly appreciated by an over-paying rogers customer :lol:

From what i've read in this thread, the retentions # isn't available anymore so you will have to call *611 and say "wireless" then "cancel account" to reach the retentions department.

Also, a regular CSR can transfer you to the retentions department.

[kmchow]

I was able to get a family plan (2 phones), been with Rogers approx 6 yrs.

150 shared minutes
free evenings/weekends after 9PM
unlmited canada and local btwn the 2 phones
R2R
SAF, 911
$56

afterwards,
100 shared minutes, 50 minutes extra for each individual phone.
free evenings/weekends after 9PM
unlmited canada and local btwn the 2 phones
R2R
100 LD on 1 phone
SAF waived for both phones via $15 credit, 911
$34

They wouldn't give me CID in lieu of 100LD though. Promised to waive both $35 HUP fees.

What made the deal sweet is that they promised to give me 1st 16Gb Iphone for $274, 2nd 16Gb Iphone for $299 no data plan on a 3yr contract.

But I have to call back after I get my cell bills to get my 2nd $35 waived and $100 credit on my Iphones? They're charging me $374 and $399 initially, something about they have to make sure I can't refund the phones later?

Though it was hell trying to get the Iphone as my original order got canx, they prev gave me a phone (Nokia 5300) that was canx from HUP. The Sony 580i is not available via HUP, but new activations. Go figure.

[samsonite]

you should be able to squeeze in R2R and 100LD in there for 2$ less good luck

Thanks for your help
Do you think i can get unlimited incoming for free instead of R2R? Are they the same price?
Also, with the 100 LD, if i get a long distance call, will those minutes be under my unlimited incoming, or will i be using up the 100 ld minutes?

[hub714]

Did anyone actually get the BB Pearl Flip or BB Curve 8310 for free without join a data plan? I called twice and they will not do that for me... and even want to get the $35 admin fee.

Also, all the rep I deal with wouldn't give me discount on my current below-average plan:
200 daytime minutes
free CID, R2R
free weekend/evening starts at 6pm
$25 + fees :(

I got the Curve 8320 or 8310 (they gave me a choice..) for free yesterday. But I've been a customer since 2003 apparently.

[gpon888]

I spoke with Retention today and this is what they have offered me for a HUP on 2 separate phones that are on my account (not family plan). I have been a customer w/ Rogers for 10 yrs.

PHONE #1
-Iphone 16GB $324, admin fee waived, no rebate
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messages/month
SubTotal: $24.80 includes system access,911, excludes txes
-Data Plan:
-500mb $25/month
-Unlimited data usage 3 months
TOTAL just under $50/mo


PHONE #2 CHOICE OF:
-NOKIA E71 $75 AFTER rebate ($50 rebate), admin fee waived
-Wireless:
-250 daytime/unlimited evenigns and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messagse/month
SubTotal: 24.80 includes system access fee + 911
-Data PLan:
-2mb $15/month
-unlimited data usage 3 months
TOTAL just under $40

Or second phone choice is:
-SONY K850 $74 after rebate, admin fee waivee
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-150 tx message/month
TOTAL: $25.80 includes system access + 911 . This was under their 'value pack' (video message, mobile brows) which is why I get extra 50 tx messages more/month for an extra $1. NO DATA PLAN REQUIRED as it is not a data phone.

My questions:
1) Is Roger's proposal on Iphone good?
2) Is Roger's proposal on 2nd phone good?
3) Should I choose Nokia E71 or K850?

Any comments/suggestions?

[tilhasbb]

I spoke with Retention today and this is what they have offered me for a HUP on 2 separate phones that are on my account (not family plan). I have been a customer w/ Rogers for 10 yrs.

PHONE #1
-Iphone 16GB $324, admin fee waived, no rebate
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messages/month
SubTotal: $24.80 includes system access,911, excludes txes
-Data Plan:
-500mb $25/month
-Unlimited data usage 3 months
TOTAL just under $50/mo


PHONE #2 CHOICE OF:
-NOKIA E71 $75 AFTER rebate ($50 rebate), admin fee waived
-Wireless:
-250 daytime/unlimited evenigns and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messagse/month
SubTotal: 24.80 includes system access fee + 911
-Data PLan:
-2mb $15/month
-unlimited data usage 3 months
TOTAL just under $40

Or second phone choice is:
-SONY K850 $74 after rebate, admin fee waivee
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-150 tx message/month
TOTAL: $25.80 includes system access + 911 . This was under their 'value pack' (video message, mobile brows) which is why I get extra 50 tx messages more/month for an extra $1. NO DATA PLAN REQUIRED as it is not a data phone.

My questions:
1) Is Roger's proposal on Iphone good?
2) Is Roger's proposal on 2nd phone good?
3) Should I choose Nokia E71 or K850?

Any comments/suggestions?



I would stay away from the K850. Its Huge because its a camera phone but camera is pure ****.

I'd take the iphone plan BUT
DO NOT take this -500mb $25/month
There is a 10,000Txt, 10,000MMS, Caller ID, Name Servce, Enhanced voicemail, who called, 500meg Data for 30$ :P

[Aznsilvrboy]

I want to get a new phone (HTC Touch Diamond or 16gb iphone) and whenever I call in and ask if i can get a deal they only quote me the standard HUP price which is still higher than what I'm willing to pay. How should I get them to give me further discounts without accepting a data plan?

[Guitarmy]

I want to get a new phone (HTC Touch Diamond or 16gb iphone) and whenever I call in and ask if i can get a deal they only quote me the standard HUP price which is still higher than what I'm willing to pay. How should I get them to give me further discounts without accepting a data plan?

How long has it been since your last HUP?

[mtbfay]

I am just wondering if I have rogers cable account, will I be able to get a better plan on cell phone? I am currently on Fido, but would like to switch to rogers, also I think I am eligible to get EPP(or may be better since I am Scotiabank employee), anyone could help? Thanks in advance.

[Aznsilvrboy]

How long has it been since your last HUP?

I've been with them for 1.5 years and never had HUP. My current HUP quote is $349 on 16gb iphone and $549 on Touch Diamond...:cry: I really want to get either of them for $299 with admin fee waived.

EDIT: Just called retentions again and told them that I want to switch to Bell. The girl rep asked me what plan is Bell offering me to which I responded the plan i got offered was on par with what I have now, the difference is that they're also offering me a phone (HTC Touch Pro) for $199. So she asked me what phone I wanted, I said HTC Touch Diamond and she said she can give it to me for $199 + $35 admin fee waived. How did i do? The rep also didn't ask me for my credit card number, am I right to assume that I will be billed for the phone on my next bill? I also forgot to ask the rep to document the promised transaction on my account, should I call back and ask them to do so just in case they screw it up?

[mech9t5]

damn... you had a willing rep and you said Bell offered a comparable plan...

sounds like she was willing to match Bell... you could have got some free stuff in addition to your 199 HTC diamond.

I've been with them for 1.5 years and never had HUP. My current HUP quote is $349 on 16gb iphone and $549 on Touch Diamond...:cry: I really want to get either of them for $299 with admin fee waived.

EDIT: Just called retentions again and told them that I want to switch to Bell. The girl rep asked me what plan is Bell offering me to which I responded the plan i got offered was on par with what I have now, the difference is that they're also offering me a phone (HTC Touch Pro) for $199. So she asked me what phone I wanted, I said HTC Touch Diamond and she said she can give it to me for $199 + $35 admin fee waived. How did i do? The rep also didn't ask me for my credit card number, am I right to assume that I will be billed for the phone on my next bill? I also forgot to ask the rep to document the promised transaction on my account, should I call back and ask them to do so just in case they screw it up?

[P4rtyboy]

I've been with them for 1.5 years and never had HUP. My current HUP quote is $349 on 16gb iphone and $549 on Touch Diamond...:cry: I really want to get either of them for $299 with admin fee waived.

EDIT: Just called retentions again and told them that I want to switch to Bell. The girl rep asked me what plan is Bell offering me to which I responded the plan i got offered was on par with what I have now, the difference is that they're also offering me a phone (HTC Touch Pro) for $199. So she asked me what phone I wanted, I said HTC Touch Diamond and she said she can give it to me for $199 + $35 admin fee waived. How did i do? The rep also didn't ask me for my credit card number, am I right to assume that I will be billed for the phone on my next bill? I also forgot to ask the rep to document the promised transaction on my account, should I call back and ask them to do so just in case they screw it up?

if you decide to go ahead with the HTC touch diamond, they'll charge you on your account, so on your rogers bill, there will be a line for the 199

[gpon888]

I would stay away from the K850. Its Huge because its a camera phone but camera is pure ****.

I'd take the iphone plan BUT
DO NOT take this -500mb $25/month
There is a 10,000Txt, 10,000MMS, Caller ID, Name Servce, Enhanced voicemail, who called, 500meg Data for 30$ :P

Theres a 10,000txt package? I thought the largest txt message plan was 2500? You have a name of this package?

Also, if not the K850i what other alternatives besides of N95?

[Importspeed]

Theres a 10,000txt package? I thought the largest txt message plan was 2500? You have a name of this package?

Also, if not the K850i what other alternatives besides of N95?

the 2500 txt plan is now 10,000 txt.

I know this is going to be asked so...

FOR EVERYONE WHO HAS A 2500 TXT PLAN, you can call and get it switched to 10k for FREE!!! but you have to call in or your 2500 txt will be grandfathered.

I know this because I have already done it.

[gpon888]

the 2500 txt plan is now 10,000 txt.

I know this is going to be asked so...

FOR EVERYONE WHO HAS A 2500 TXT PLAN, you can call and get it switched to 10k for FREE!!! but you have to call in or your 2500 txt will be grandfathered.

I know this because I have already done it.

So the 10,000 txt messages + 500mb of data is $30/month. What do you think of my entire wireless plan + data plan then? Here is the plan as proposed by Rogers' retention today:

spoke with Retention today and this is what they have offered me for a HUP on 2 separate phones that are on my account (not family plan). I have been a customer w/ Rogers for 10 yrs.

PHONE #1
-Iphone 16GB $324, admin fee waived, no rebate
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messages/month
SubTotal: $24.80 includes system access,911, excludes txes
-Data Plan:
-500mb $25/month
-Unlimited data usage 3 months
TOTAL just under $50/mo


PHONE #2 CHOICE OF:
-NOKIA E71 $75 AFTER rebate ($50 rebate), admin fee waived
-Wireless:
-250 daytime/unlimited evenigns and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messagse/month
SubTotal: 24.80 includes system access fee + 911
-Data PLan:
-2mb $15/month
-unlimited data usage 3 months
TOTAL just under $40

Or second phone choice is:
-SONY K850 $74 after rebate, admin fee waivee
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-150 tx message/month
TOTAL: $25.80 includes system access + 911 . This was under their 'value pack' (video message, mobile brows) which is why I get extra 50 tx messages more/month for an extra $1. NO DATA PLAN REQUIRED as it is not a data phone.

My questions:
1) Is Roger's proposal on Iphone good?
2) Is Roger's proposal on 2nd phone good?
3) Should I choose Nokia E71 or K850?

Any comments/suggestions?

[redg2]

the 2500 txt plan is now 10,000 txt.

I know this is going to be asked so...

FOR EVERYONE WHO HAS A 2500 TXT PLAN, you can call and get it switched to 10k for FREE!!! but you have to call in or your 2500 txt will be grandfathered.

I know this because I have already done it.


According to Rogers...they are 2 seperate plans.. --> http://www.rogers.com/web/content/wireless-plans/essentials?content10=text_msging#start

2500 txts cost 10$ where 10 000 cost 20$

[Importspeed]

According to Rogers...they are 2 seperate plans.. --> http://www.rogers.com/web/content/wireless-plans/essentials?content10=text_msging#start

2500 txts cost 10$ where 10 000 cost 20$


Clarification: IF you have a value pack that includes 2500 txting, you can change it to 10k. If you just have 2500 txt then I don't know. All I know is that I got my smartphone value pack switched to the new one for free. Which changes my txt from 2500 to 10k.

HOFO has a ton of info that rfd doesn't get.

http://www.howardforums.com/showthread.php?t=1467191

[Importspeed]

So the 10,000 txt messages + 500mb of data is $30/month. What do you think of my entire wireless plan + data plan then? Here is the plan as proposed by Rogers' retention today:

spoke with Retention today and this is what they have offered me for a HUP on 2 separate phones that are on my account (not family plan). I have been a customer w/ Rogers for 10 yrs.

PHONE #1
-Iphone 16GB $324, admin fee waived, no rebate
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messages/month
SubTotal: $24.80 includes system access,911, excludes txes
-Data Plan:
-500mb $25/month
-Unlimited data usage 3 months
TOTAL just under $50/mo


PHONE #2 CHOICE OF:
-NOKIA E71 $75 AFTER rebate ($50 rebate), admin fee waived
-Wireless:
-250 daytime/unlimited evenigns and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messagse/month
SubTotal: 24.80 includes system access fee + 911
-Data PLan:
-2mb $15/month
-unlimited data usage 3 months
TOTAL just under $40

Or second phone choice is:
-SONY K850 $74 after rebate, admin fee waivee
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-150 tx message/month
TOTAL: $25.80 includes system access + 911 . This was under their 'value pack' (video message, mobile brows) which is why I get extra 50 tx messages more/month for an extra $1. NO DATA PLAN REQUIRED as it is not a data phone.

My questions:
1) Is Roger's proposal on Iphone good?
2) Is Roger's proposal on 2nd phone good?
3) Should I choose Nokia E71 or K850?

Any comments/suggestions?

I would definitely inquire about phone plan #1 and see if you can get more savings if you get the $30 data value pack. Since that includes 10ktxt, visual voicemail, 500megs of data and Call id.

you should be able to get this value pack for at least the same price as what they are offering you. Which in my opinion is better since you get more txt. But that's only if you txt a lot.

[gpon888]

I would definitely inquire about phone plan #1 and see if you can get more savings if you get the $30 data value pack. Since that includes 10ktxt, visual voicemail, 500megs of data and Call id.

you should be able to get this value pack for at least the same price as what they are offering you. Which in my opinion is better since you get more txt. But that's only if you txt a lot.



Do you know what the value pack all includes and what is the name for it? Under their current proposal, they already provide me with CID, VM under the wireless package w/ credits for each of them to bring the total wireless cost to under $25 including system access + 911 fees. So I think w/ the $30 value pack I'm not sure I'll saving any more, and in fact might even have to pay $5 more each month just for the opportunity to have more txts.

How does the proposed offer on Phone #2 look? and what do you think about the choices of phones? Any suggestions on a good phone if I only want wireless and no data/or vision features?

[Importspeed]

Do you know what the value pack all includes and what is the name for it? Under their current proposal, they already provide me with CID, VM under the wireless package w/ credits for each of them to bring the total wireless cost to under $25 including system access + 911 fees. So I think w/ the $30 value pack I'm not sure I'll saving any more, and in fact might even have to pay $5 more each month just for the opportunity to have more txts.

How does the proposed offer on Phone #2 look? and what do you think about the choices of phones? Any suggestions on a good phone if I only want wireless and no data/or vision features?

$30 data value pack includes the following:

500megs data
10k txt
10k mms (replace this with visual vm if you go with iphone)
call id
voicemail.

I don't know how you were offered your voice portion with those txt for so cheap. Even at 15 bucks per month phone plan equals out to be like 25 bucks a month. (I'm just guessing you are not from Ontario) And like i said before, you should be able to negotiate to get the data value pack on your plan #1 for the SAME price as what is being offered to you. That way at least you get more txt. But if you can't then 50 bucks a month isn't that bad in my opinion.

It's be said that some people were able to get a $10 credit on the data value pack. If you can get that, it might be worth your while. Mind you, not everyone can get $10 credit. it's really hit or miss.

Phone plan #2 is ok. I would rather phone plan #1 2 meg data is nothing. Again, there is a $20 value pack which is like the $30 value pack but replace the 500megs data with unlimited email. (I don't know if this is for blackberry only or not, someone else please chime in).

As for a phone for just wireless services, K850 or N95 are nice phones, the camera on it is pretty sweet for both. Before I upgraded to a data plan I was using K790 which is old now so I can't really say what is good. E71 is a really nice phone too. I like the fact it's got full keyboard and slim. It's metal so you get a good solid feel as opposed to plastic phones.

In the end, it's really up to you. I can't tell you what is right for you and your lifestyle.

[bubble.tea]

I would stay away from the K850. Its Huge because its a camera phone but camera is pure ****.

I'd take the iphone plan BUT
DO NOT take this -500mb $25/month
There is a 10,000Txt, 10,000MMS, Caller ID, Name Servce, Enhanced voicemail, who called, 500meg Data for 30$ :P

are you smoking something questionable?

Except for the n95-4 which comes close....THERE IS NOTHING that beats the K850i in camera performance on the Rogers lineup.

It's the only camera I'll let s/o use because it's the best and we want the best for memory sakes., and emergency documentation purposes.

are you being sarcastic??

[gpon888]

$30 data value pack includes the following:

500megs data
10k txt
10k mms (replace this with visual vm if you go with iphone)
call id
voicemail.

I don't know how you were offered your voice portion with those txt for so cheap. Even at 15 bucks per month phone plan equals out to be like 25 bucks a month. (I'm just guessing you are not from Ontario) And like i said before, you should be able to negotiate to get the data value pack on your plan #1 for the SAME price as what is being offered to you. That way at least you get more txt. But if you can't then 50 bucks a month isn't that bad in my opinion.

It's be said that some people were able to get a $10 credit on the data value pack. If you can get that, it might be worth your while. Mind you, not everyone can get $10 credit. it's really hit or miss.

Phone plan #2 is ok. I would rather phone plan #1 2 meg data is nothing. Again, there is a $20 value pack which is like the $30 value pack but replace the 500megs data with unlimited email. (I don't know if this is for blackberry only or not, someone else please chime in).

As for a phone for just wireless services, K850 or N95 are nice phones, the camera on it is pretty sweet for both. Before I upgraded to a data plan I was using K790 which is old now so I can't really say what is good. E71 is a really nice phone too. I like the fact it's got full keyboard and slim. It's metal so you get a good solid feel as opposed to plastic phones.

In the end, it's really up to you. I can't tell you what is right for you and your lifestyle.


I'm not 100% sure of how they offered me the voice plan either, as I thought txt was separate from the wireless plans, but I know they are providing me w/ $23 in credits (plan credits/CID credits); which is what brings down the price to about 17 BEFORE system access fee + 911. The Rogers rep said that she couldn't give me any more credits on the wireless portion as that is as much as they can provide. I am getting $15 of monthly plan credits and a $7 CID credit. But then paying $7 for VM. Also I forgot to mention they are giving me 100LD min free each month. So if I lump into a value pack that includes: VM, CID, txt etc, will I still get the monthly credits?

On the matter for the 2nd phone, it is for my wife. It is a separate plan, but under 1 account NOT under a Family plan. The rep said no further savings for having 2 lines on the account and that also was the best she could do in terms of further credits/discounts. If I did not choose the N95 or K850 and only wanted a standard plain jane phone for simply wireless/make and receive calls with the occasional txt sent any suggestions on a good phone? And what should I expect to pay for a plan? My wireless would then be aprox $25/month including system access + 911 (250min/month, unlimited ev/wkend 6pm, CID, VM and 100 LD min). Which I think is a pretty good deal for a standard wireless plan without data/vision etc.

Can you comment/suggest?

[ADBAWG]

No, I actually went in and spoke with them. There is a place here in Burnaby, I don't think very many people know about it. The lady was very nice and easy to deal with.

Cool. Can you let me know where it is exactly? I'll drop by there.

Thanks.

[moko]

I got

250 Weekday
E/W from 6pm
unlimited incoming call
1000 LD minutes
CID+VM+unlimited text messages
$15 BB data plan

for $20+15+SAF+tax

also BB bold for 3 year contract for $99.

Is this a good plan?
Please give me some input, since I'm not sure if it's worth it, and i'm thinking of cancelling the 3 year agreement by returning the phone.
Thanks!

[murjaan]

I got

250 Weekday
E/W from 6pm
unlimited incoming call
1000 LD minutes
CID+VM+unlimited text messages
$15 BB data plan

for $20+15+SAF+tax

also BB bold for 3 year contract for $99.

Is this a good plan?
Please give me some input, since I'm not sure if it's worth it, and i'm thinking of cancelling the 3 year agreement by returning the phone.
Thanks!


The plan looks good to me but last night I checked at the Source . The rep told me that I can get 50 rebate for BB bold. That will only cost me for $49.99 3 year contract

[Importspeed]

Just curious if anyone can scan a copy of the letter that was sent out to customers saying that they can get a bold for $99 bucks?

Thank you in advance

[dmak]

is it possible to get credit back on the 199 price I bought my bolds at a week ago? or is this only for returning customers, not new activations? It would be nice if that works as I bought two of them.

[Importspeed]

is it possible to get credit back on the 199 price I bought my bolds at a week ago? or is this only for returning customers, not new activations? It would be nice if that works as I bought two of them.

if tell them you got the letter in the mail they might. But other than that I doubt it. That's why it'd be good if someone can post the letter so then we can get it for 99 as well.

[nitroblu]

are you smoking something questionable?

Except for the n95-4 which comes close....THERE IS NOTHING that beats the K850i in camera performance on the Rogers lineup.

It's the only camera I'll let s/o use because it's the best and we want the best for memory sakes., and emergency documentation purposes.

are you being sarcastic??

LOL:lol:

[joongpark]

if tell them you got the letter in the mail they might. But other than that I doubt it. That's why it'd be good if someone can post the letter so then we can get it for 99 as well.

I think accounts were taged before letter was sent out so if you tell them you got them, they will know you did not. If you got the letter, you should be able to do the hardware upgrade by logging in at rogers.com

[zenmyworld]

Nov 19 - Dec 18

250/Unlimited Eve/Wkds Plan 20.00
Data Service Plan 6GB 30.00
Value Pack 11.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Savings: Monthly Plan Credit -5.00
Savings: Monthly Plan Credit -10.00
Total before taxes: $58.45
GST (#86239 5381) 2.92
PST 4.68
Total for Wireless: $66.05

[Importspeed]

I think accounts were taged before letter was sent out so if you tell them you got them, they will know you did not. If you got the letter, you should be able to do the hardware upgrade by logging in at rogers.com

yes i know accounts are tagged. I just would like to see the letter. I want to know why I didn't get one. Just because I didn't get the letter doesn't mean I can't convince the retentions rep that I should get it if I sign up for a data plan.

[forzaroma]

i didnt get as good as a plan as my sister but..

300min
Unltd evening/wkend 6pm
Unltd Txt
Unltd IM
Unltd Email
Call Display
Unltd Incoming Calls
Free BlackBerry 8120
No Sys Access Fee
$45+tax

[P4rtyboy]

Nov 19 - Dec 18

250/Unlimited Eve/Wkds Plan 20.00
Data Service Plan 6GB 30.00
Value Pack 11.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Savings: Monthly Plan Credit -5.00
Savings: Monthly Plan Credit -10.00
Total before taxes: $58.45
GST (#86239 5381) 2.92
PST 4.68
Total for Wireless: $66.05

... again... like with all the other people who have posted their plans...

$30 value pack...
500 MB for e-mail, IM*, browsing
Call Display with Name Display
Enhanced Voicemail
10,000 sent Text Messages
10,000 Picture/Video Messages
WhoCalledTM

unless you plan to go over 500MB... then i would change to this... try to allocate the MSF to the $30 value pack... would get you at ~$20 for it... thereby reducing your plan by $11....

[zenmyworld]

... again... like with all the other people who have posted their plans...

$30 value pack...
500 MB for e-mail, IM*, browsing
Call Display with Name Display
Enhanced Voicemail
10,000 sent Text Messages
10,000 Picture/Video Messages
WhoCalledTM

unless you plan to go over 500MB... then i would change to this... try to allocate the MSF to the $30 value pack... would get you at ~$20 for it... thereby reducing your plan by $11....

i got iphone, as per rogers.com there are separate Value Packs for iphone:

* $11 Value Pack
* $15 Value Pack
* $15 Smartphone Value Pack
* $20 Value Pack

* $15 iPhone 3G Value Pack
Includes:

* Call Display
* 2,500 Sent Text Messages†
* Call RingTraxTM
* 2,500 Call Forwarding Minutes
* WhoCalledTM

* $20 iPhone 3G Value Pack

Includes:

* Call Display
* 10,000 Sent Text Messages†
* 6pm Early Evening Calling
* Call RingTraxTM
* 2,500 Call Forwarding Minutes
* WhoCalledTM

* $15 iPhone 3G Visual Voicemail Value Pack

Includes:

* Call Display
* Visual Voicemail
* WhoCalledTM
* 2,500 Sent Text Messages†

* $30 Data Value Pack BlackBerry Devices
* $30 Data Value Pack Windows Mobile Devices
* $30 Data Value Pack iPhone

iphone does not have Picture/Video Messaging available...uses email for that ;)

i just called them and managed to work out

$15 -$5 (10) Value Pack which includes:

* Call Display
* Call RingTraxTM
* WhoCalledTM
* Name display
* Visual Voicemail
* 10,000 sent Text Messages
* 2500 min call forwarding

i use at leats 2gb per month through iPhone 3G.

[nitroblu]

^
wow that was unnecessary...just takes up more page room LOL

How about, if you guys have questions about value packs, just go to rogers.com. They're ALL there. Yes, even the $30 data value pack.

[P4rtyboy]

^
wow that was unnecessary...just takes up more page room LOL

How about, if you guys have questions about value packs, just go to rogers.com. They're ALL there. Yes, even the $30 data value pack.

LOL ya. just had to say "use > 2gb" ahah

[nitroblu]

LOL ya. just had to say "use > 2gb" ahah

LOL:lol:

com'on guys, these value packs aren't a secret. Rogers isn't trying to hide them from you, they're not THAT great of a deal ahhaah. They came out with them to match what the competition is offering (specifically the $30 data VP), so they're not goign to hide it from their customers.

They actually want you to take the data VP. It locks you into a data contract, thus keeping most customers away from competition (cuz to most of us, it's not worth paying a $100 DECF :D)

[P4rtyboy]

LOL:lol:

com'on guys, these value packs aren't a secret. Rogers isn't trying to hide them from you, they're not THAT great of a deal ahhaah. They came out with them to match what the competition is offering (specifically the $30 data VP), so they're not goign to hide it from their customers.

They actually want you to take the data VP. It locks you into a data contract, thus keeping most customers away from competition (cuz to most of us, it's not worth paying a $100 DECF :D)

+1 well said.

[walker9]

This is what I got when I called to cancel:

- 1000 local anytime minutes
- evenings and weekends after 6pm
- 25 US text messages
- Unlimited local text messages
- free voicemail for a year (10)
- caller id + call waiting

Grand total, including system access fee AND taxes: $126/month

Before this I had 550/month and my last bill was over $200, this should bring it down.

PS: This doesn't extend the length of my contract either and I got it to start immediately.

[engineeringsux]

So I got this new cellphone is it any good?

350 DT Minutes
Evenings/Weekends @ 6PM
CID, VM
Network Calling
500 Text Messages

+

Iphone 8gb Refurbished + 0$ Activation Fee.

phone plan = 22.50$ + 6.95$ + Taxes
new cellphone = 184.99$

good?:D


also is IPHONE best phone out on Rogers right now?

[sh0n]

This is what I got when I called to cancel:

- 1000 local anytime minutes
- evenings and weekends after 6pm
- 25 US text messages
- Unlimited local text messages
- free voicemail for a year (10)
- caller id + call waiting

Grand total, including system access fee AND taxes: $126/month

Before this I had 550/month and my last bill was over $200, this should bring it down.

PS: This doesn't extend the length of my contract either and I got it to start immediately.

This plan baffles me. Do you really use 1000 local anytime minutes a month?

Wouldn't it just be more useful if you had a combination of unlimited network calling, unlimited incoming and 500 day time minutes?

Unless the majority of your calls are to non network.

Still at $126/month its steep unless you really do have those needs

[nitroblu]

This plan baffles me. Do you really use 1000 local anytime minutes a month?

Wouldn't it just be more useful if you had a combination of unlimited network calling, unlimited incoming and 500 day time minutes?

Unless the majority of your calls are to non network.

Still at $126/month its steep unless you really do have those needs
+1
unless it's a business plan (ie for your business) and your company subsidizes most of it or you can write off most of it, that's not the best deal ever

[ilusa]

Hey guys i have been with rogers for a bunch of years now, I have never called them complaining about my package, or trying to get a better deal?

How do i go about contacting them?"

Do you have a phone number?

And if so do i ask to speak to these retention plan people?

Let me know how one goes about this

Thanks

[boumbo]

Hey guys i have been with rogers for a bunch of years now, I have never called them complaining about my package, or trying to get a better deal?

How do i go about contacting them?"

Do you have a phone number?

And if so do i ask to speak to these retention plan people?

Let me know how one goes about this

Thanks

Just put some efforts in reading the previous posts and you should get your answers... :lol:

[Aznkid2000]

Hey guys i have been with rogers for a bunch of years now, I have never called them complaining about my package, or trying to get a better deal?

How do i go about contacting them?"

Do you have a phone number?

And if so do i ask to speak to these retention plan people?

Let me know how one goes about this

Thanks

did you read the first post??

[ilusa]

So pretty much i have to call rogers, and threaten to cancel?

No way to just ask to speak to the retention dept.

[ilusa]

did you read the first post??

What first post?

[walker9]

This plan baffles me. Do you really use 1000 local anytime minutes a month?

Wouldn't it just be more useful if you had a combination of unlimited network calling, unlimited incoming and 500 day time minutes?

Unless the majority of your calls are to non network.

Still at $126/month its steep unless you really do have those needs

I've been averaging 1000 a month, last month more. Don't feel like risking a mega bill by going with unlimited network, incoming, etc...but I'll see how it goes and figure out how many of my calls are to rogers customers.

Otherwise a good deal, no?

[gpon888]

With the following plan do you think it is possible to still get the $50 credit ($25 X 2months) that I've heard about?





I spoke with Retention today and this is what they have offered me for a HUP on 2 separate phones that are on my account (not family plan). I have been a customer w/ Rogers for 10 yrs.

PHONE #1
-Iphone 16GB $324, admin fee waived, no rebate
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messages/month
SubTotal: $24.80 includes system access,911, excludes txes
-Data Plan:
-500mb $25/month
-Unlimited data usage 3 months
TOTAL just under $50/mo


PHONE #2 CHOICE OF:
-NOKIA E71 $75 AFTER rebate ($50 rebate), admin fee waived
-Wireless:
-250 daytime/unlimited evenigns and weekends 6pm
-VM, CD
-100 LD min
-100 sent tx messagse/month
SubTotal: 24.80 includes system access fee + 911
-Data PLan:
-2mb $15/month
-unlimited data usage 3 months
TOTAL just under $40

Or second phone choice is:
-SONY K850 $74 after rebate, admin fee waivee
-Wireless:
-250 daytime/unlimited evenings and weekends 6pm
-VM, CD
-100 LD min
-150 tx message/month
TOTAL: $25.80 includes system access + 911 . This was under their 'value pack' (video message, mobile brows) which is why I get extra 50 tx messages more/month for an extra $1. NO DATA PLAN REQUIRED as it is not a data phone.

My questions:
1) Is Roger's proposal on Iphone good?
2) Is Roger's proposal on 2nd phone good?
3) Should I choose Nokia E71 or K850?

Any comments/suggestions?

[kimmv]

I got one of those mailings from Roger's offereing the BB Bold at $99.
The coupon/voucher does not have my account ID or anything.

Anyhow, what is so great about this phone?
Isn't an Iphone better?

[nitroblu]

What first post?

:rolleyes: the FIRST post of the thread, on the FIRST page LOL i can't believe that question was asked...im sorry, i don't mean to be mean, but com'on, u totaly set urself up for it http://207.218.242.35/default/images/smilies/awcrap.gif

[Aznkid2000]

What first post?

http://www.redflagdeals.com/forums/showthread.php?t=111887

[ilusa]

:rolleyes: the FIRST post of the thread, on the FIRST page LOL i can't believe that question was asked...im sorry, i don't mean to be mean, but com'on, u totaly set urself up for it http://207.218.242.35/default/images/smilies/awcrap.gif

LoL, my bad..

I would have never thought to look @ the first page. I would have figured its ancient news by now seeing as were on page 1300+

Cool thanks for the help

[tilmees]

so im 2 yrs into a 3 yr contract and i call in a couple days ago. I didnt like my phone. heres what i got offered.

$20.00/month( +SAF/911)
Fave 10 (ultimited talk and text to these people)
150 daytime
1000 Early evenings and weekends
500 incoming
Call Display

BUT.... they gave me a crappy deal on the phone- WHICH WAS MY BIGGEST CONCERN! they gave me new customer pricing on a n95-4. WTF!

[mcg]

I got one of those mailings from Roger's offereing the BB Bold at $99.
The coupon/voucher does not have my account ID or anything.

Anyhow, what is so great about this phone?
Isn't an Iphone better?

Don't get people started on this.

Each phone has their own pros/cons. If you like the iPhone get that. If you like Bold, get that then :)

[ilusa]

It does say on the first page

Last edited by Ryan; Nov 23rd, 2007 at 01:33 PM.

Which is over a year old..

DOes that same plan apply as being the marker?

250mins daytime +25bonus (gets automatically added if you have a certain company code)
evenings and week-ends from 6p.m.
Caller ID + Voicemail
100mins (Canadian Long Distance)
$20 (or $25 depending on Rep) + SystemAccess Fee + Taxes + whatever else you want.

[bmm34]

I was offered the following deal to renew my contract with Rogers:

$45
500 Day time minutes
Unlimited evening and Weekends (after 8pm)
Detailed billing

$11
Voice mail
caller ID
call waiting
some other features like who called when my phone was off etc

$30
data plan- upgraded from 1 Mb to 1 GB

$5
1000 long distance minutes

$7.45
System access and 911

I think he said I needed to renew the voice plan for 3yrs and 1 yr for the data
If offered a BB bold for $199 but then the data would need to be renewed to 3yrs.

Is this a good deal?

Thanks!

[P4rtyboy]

so im 2 yrs into a 3 yr contract and i call in a couple days ago. I didnt like my phone. heres what i got offered.

$20.00/month( +SAF/911)
Fave 10 (ultimited talk and text to these people)
150 daytime
1000 Early evenings and weekends
500 incoming
Call Display

BUT.... they gave me a crappy deal on the phone- WHICH WAS MY BIGGEST CONCERN! they gave me new customer pricing on a n95-4. WTF!

... what are you expecting a phone that is normally 199 for new customers to be free or something? your still in a contract, normally people would get the phone at HUP pricing... dont complain cause you have to pay new customer pricing

[pafu]

My girlfriend's deal:
50 (after 50 rebate) on bb bold
17.5 epp plan 200 wd, unlimited evening and weekends
20 (after 10 discount) 500mb data, vm, cid, 10k mms 10k sms, who called

:o

[tilhasbb]

are you smoking something questionable?

Except for the n95-4 which comes close....THERE IS NOTHING that beats the K850i in camera performance on the Rogers lineup.

It's the only camera I'll let s/o use because it's the best and we want the best for memory sakes., and emergency documentation purposes.

are you being sarcastic??

The K790a beats the K850i's camera hands down. I had both side by side taking pictures.
The N95 Camera is the best with Rogers right now.

[StylishP]

I was offered the following deal to renew my contract with Rogers:

$45
500 Day time minutes
Unlimited evening and Weekends (after 8pm)
Detailed billing

$11
Voice mail
caller ID
call waiting
some other features like who called when my phone was off etc

$30
data plan- upgraded from 1 Mb to 1 GB

$5
1000 long distance minutes

$7.45
System access and 911

I think he said I needed to renew the voice plan for 3yrs and 1 yr for the data
If offered a BB bold for $199 but then the data would need to be renewed to 3yrs.

Is this a good deal?

Thanks!


That's a good deal if u wanna pay twice as much as anyone else here. That looks like in-market pricing with zero credits.

[cruisx]

any chance of me being able to HUP to a bold with 8months into my contract?

[nitroblu]

It does say on the first page

Last edited by Ryan; Nov 23rd, 2007 at 01:33 PM.

Which is over a year old..

DOes that same plan apply as being the marker?

250mins daytime +25bonus (gets automatically added if you have a certain company code)
evenings and week-ends from 6p.m.
Caller ID + Voicemail
100mins (Canadian Long Distance)
$20 (or $25 depending on Rep) + SystemAccess Fee + Taxes + whatever else you want.
hasn't changed...if you took the time to read a few pages back, u'd see it hasn't changed at all

and if u actually give rogers a call, u'll get hard evidence

[EXV373]

My girlfriend's deal:
50 (after 50 rebate) on bb bold
17.5 epp plan 200 wd, unlimited evening and weekends
20 (after 10 discount) 500mb data, vm, cid, 10k mms 10k sms, who called

:o

+1

that is what i have but i paid $100 for my bold, after knocking it down $100. Might want to call and knock it down another $50 becuz i asked the rep if i could price match in the beginning but it dropped another $50 two days later:(. Has anyone have any success with taking out saf? My brothers contract is coming to an end soon hoping to use that as leeway to knock off SAF for both our phones. Any success with taking out SAF anyone?!?

[lostinpangea]

I've had quite an interesting experience thus far with Rogers and their retention plan. I signed my first contract with Rogers just before the iPhone/BB 6GB plan ended because I need to be able to tether my phone to my laptop. I had never been on a contract but was on a very expensive month-to-month (but that worked out for me because because of corporate policies).

My initial retention plan was:
250 DT
U/L W/E @ 6pm
U/L Incoming
U/L R2R
VM
CID
$20

6GB Data
$30

Total: $50 + SAF + 911 + tax

But, Rogers seems to mess up billing every month, and every month I call in to complain and stay on hold while they try to fix it. Each time I ask for another discount or feature. It has worked 3 times so far.

So, in addition to the above, add:

VPN Access ($10)
More discounts

New Total: $35 + SAF + 911 + tax


My current issue is that I really need a new phone. They've offered a Bold for $99, but what I really want is an HTC Touch Pro. Does anyone know if Rogers plans to get them anytime soon? I'm getting pretty desperate for one and will drive down to the US to pick up an ATT Fuze if I have to.

[Importspeed]

I've had quite an interesting experience thus far with Rogers and their retention plan. I signed my first contract with Rogers just before the iPhone/BB 6GB plan ended because I need to be able to tether my phone to my laptop. I had never been on a contract but was on a very expensive month-to-month (but that worked out for me because because of corporate policies).

My initial retention plan was:
250 DT
U/L W/E @ 6pm
U/L Incoming
U/L R2R
VM
CID
$20

6GB Data
$30

Total: $50 + SAF + 911 + tax

But, Rogers seems to mess up billing every month, and every month I call in to complain and stay on hold while they try to fix it. Each time I ask for another discount or feature. It has worked 3 times so far.

So, in addition to the above, add:

VPN Access ($10)
More discounts

New Total: $35 + SAF + 911 + tax


My current issue is that I really need a new phone. They've offered a Bold for $99, but what I really want is an HTC Touch Pro. Does anyone know if Rogers plans to get them anytime soon? I'm getting pretty desperate for one and will drive down to the US to pick up an ATT Fuze if I have to.

getting that plan for 35 plus fees is really go in my opinion. I'd take it with the Bold. BB data plans are able to use any type of phone with any overages. I'm sure you can just sell the bold and make a decent profit if you really want HTC. but whatever you do the plan is awesome.

[redflag4u]

hey guys, first time on redflagdeals here...just wondering, does this method still work?

I'm a little over a year and a half in on a 3 yr deal with rogers, and honestly, i have a really crappy plan.
basically its just 200 anytime minutes for 20 dollars + system access fee and tax (which basically comes to around 30 dollars/month).

i was wondering if i could call the department in the first post, and if they'd give me any sort of upgrades to my deal if i told them i wanted out? (free weekends and after 6 on weekdays, and maybe a certain # of txt msgs/month, etc.)

is this idea a viable option? please let me know if you have some good advice.

thanks!

[Importspeed]

hey guys, first time on redflagdeals here...just wondering, does this method still work?

I'm a little over a year and a half in on a 3 yr deal with rogers, and honestly, i have a really crappy plan.
basically its just 200 anytime minutes for 20 dollars + system access fee and tax (which basically comes to around 30 dollars/month).

i was wondering if i could call the department in the first post, and if they'd give me any sort of upgrades to my deal if i told them i wanted out? (free weekends and after 6 on weekdays, and maybe a certain # of txt msgs/month, etc.)

is this idea a viable option? please let me know if you have some good advice.

thanks!

short answer: Yes it still works.

Look at the last few pages to see what ppl have been getting

[redflag4u]

short answer: Yes it still works.

Look at the last few pages to see what ppl have been getting

Well, what I don't understand is, what is the incentive for the Rogers people to give you anything if you're already on a contract with them? I mean, cancelling your contract means that you have to pay them for the remaining months, so how does threatening to cancel actually get anywhere?

[gman]

Well, what I don't understand is, what is the incentive for the Rogers people to give you anything if you're already on a contract with them? I mean, cancelling your contract means that you have to pay them for the remaining months, so how does threatening to cancel actually get anywhere?

Incentive 1: There is a maximum. If the maximum is less than the total of the remaining contract, they get less money if you are gone.

Incentive 2: they want to keep you to stay for another 3 years from this point instead of 1.5 years from this point (assuming the contract has 1.5 years to go).

Incentive 3: Make you happy. If you are happy, you may stay for longer than 3 years and you may spend more money to them overall such as getting another line, recommend to other people.

Personally, I do not threaten to leave directly or angrily. I would call to ask if there is a better option. If I am not happy with what I really want (something reasonable) and I know its competitor can offer something much better, I would imply I 'may' consider another alternative outside of their company and I would ask 'if' I cancel now, how much I need to pay to get out of it so that I can decide my next move based on the bottom line.

[EXV373]

hey guys, first time on redflagdeals here...just wondering, does this method still work?

I'm a little over a year and a half in on a 3 yr deal with rogers, and honestly, i have a really crappy plan.
basically its just 200 anytime minutes for 20 dollars + system access fee and tax (which basically comes to around 30 dollars/month).

i was wondering if i could call the department in the first post, and if they'd give me any sort of upgrades to my deal if i told them i wanted out? (free weekends and after 6 on weekdays, and maybe a certain # of txt msgs/month, etc.)

is this idea a viable option? please let me know if you have some good advice.

thanks!

Why not just go with EPP? 200 mins, 6pm evening and weekends unlim, should be able to change your plan and go sign up for air miles. Doesn't take more then 5mins to sign up and you are set. And EPP is only 17.50, save yourself another 2.50

[jtcb]

Is there any plan that doesn't have contract like Fido?

[josh27]

Hi, does anyone know that rogers offer any $15-20 montly plan? when i phone in the rep told me the min is $25/m. Can someone give me some advise or someone has less than $25/m plan? thnaks a lot.

[P4rtyboy]

is there any plan that doesn't have contract like fido?

paygo

[nitroblu]

Hi, does anyone know that rogers offer any $15-20 montly plan? when i phone in the rep told me the min is $25/m. Can someone give me some advise or someone has less than $25/m plan? thnaks a lot.

yea, rogers site has a few $20 monthly plans posted i believe...all u need to do is actually check it yourself

Incentive 1: There is a maximum. If the maximum is less than the total of the remaining contract, they get less money if you are gone.

Incentive 2: they want to keep you to stay for another 3 years from this point instead of 1.5 years from this point (assuming the contract has 1.5 years to go).

Incentive 3: Make you happy. If you are happy, you may stay for longer than 3 years and you may spend more money to them overall such as getting another line, recommend to other people.

Personally, I do not threaten to leave directly or angrily. I would call to ask if there is a better option. If I am not happy with what I really want (something reasonable) and I know its competitor can offer something much better, I would imply I 'may' consider another alternative outside of their company and I would ask 'if' I cancel now, how much I need to pay to get out of it so that I can decide my next move based on the bottom line.

+1
it's basic business sense guys...

[riain00]

Personally, I do not threaten to leave directly or angrily. I would call to ask if there is a better option. If I am not happy with what I really want (something reasonable) and I know its competitor can offer something much better, I would imply I 'may' consider another alternative outside of their company and I would ask 'if' I cancel now, how much I need to pay to get out of it so that I can decide my next move based on the bottom line.

That's key. They have to deal with customers all day who are either unhappy or trying to get something better. That's the approach I use.

Has anyone used the anger/aggressive approach and succeed? I'd like to see a poll on this!

[zweinstein]

That's key. They have to deal with customers all day who are either unhappy or trying to get something better. That's the approach I use.

Has anyone used the anger/aggressive approach and succeed? I'd like to see a poll on this!

It doesn't work. They say no and give you nothing.

[nikonwhore]

It doesn't work. They say no and give you nothing.

haha quite the opposite- i bitched at them for giving me a terrible retentions plan- they offered to wave the fee of call id and voice mail. it sounded great until i started to add up individual costs.

Turns out they actually changed my voice plan completely, adding 5 bucks onto it (for adding a measly 50 more anytiem minutes) to compensate for the "waved" cid/vm. plus when i added texts, then it became jsut as expensive as my old plan.

I made him add up each individual cost again and asked wtf would i want to sign 3 years onto a terrible agreement that was obviously not a "better plan" as promised.

to be fair i was mad because he saw i had a record of calling retentions and his first sentence to me was "So are you going to finally take one of the generous plans that have already been offered to you?" as if I was a total idiot.

Mind you i ended up with my final plan, with the 10 dollar credit on the 30 dollar data value pack by sweet talking the girl. haha, so YMMV

[mumjud]

That's key. They have to deal with customers all day who are either unhappy or trying to get something better. That's the approach I use.

Has anyone used the anger/aggressive approach and succeed? I'd like to see a poll on this!



I have so much experience calling Rogers and talking to them just because of billing mess-ups and whatnot. I'm always very polite and they normally figure it out for me. I don't ask for anything but instead of yelling at them I did tell them how much time this had wasted and how upset I was and the guy gave me 100 free long distance minutes.
So, not outright angry, but just vocalized how upset I was in a nice manner.

[justin24]

Anyone get the new Blackberry 8900 through hardware upgrade, midway through there 3 year contract? How much was it and how much you pay monthly?

[gman]

It doesn't work. They say no and give you nothing.

You mean they said no to "you" and gave "you" nothing. If that happens (and your request is actually reasonable), call them again the day after.

[EXV373]

Hi, does anyone know that rogers offer any $15-20 montly plan? when i phone in the rep told me the min is $25/m. Can someone give me some advise or someone has less than $25/m plan? thnaks a lot.

EPP? 17.50 + SAF...all you need is like an air miles card, besides that its probably through retention

[P4rtyboy]

EPP? 17.50 + SAF...all you need is like an air miles card, besides that its probably through retention

its a regular plan thats available outside of retentions

[kmchow]

its a regular plan thats available outside of retentions
It used to be a retentions plan, but due to competition, it seems Rogers has made this plan available to anyone. At one point, I was told it had ended for new customers (back in Oct), but recently, I saw it again.

[bubble.tea]

hasn't changed...if you took the time to read a few pages back, u'd see it hasn't changed at all

and if u actually give rogers a call, u'll get hard evidence

I wouldn't call what comes out of a random telereps mouth...'hard evidence'.

[nitroblu]

I wouldn't call what comes out of a random telereps mouth...'hard evidence'.

true, but i was refering more to retentions...generally from my experience, the retention reps seem to know wat they're talking bout/usually pretty informed. lol yea definitely not hard evidence, but i meant info straight from an employee representing rogers...haha ur right, it's not "hard" evidence at any rate

@exv373:
u actually don't even need to be an airmiles cardholder, u can just say u r LOL. when a rep first told me bout it, i said i was a petro card holder, which i am, but they don't even ask for any info to verify if u actually r...well at least she didn't ask me. but i rejected it anyway cuz she said u can't get credits on it,ad i got the general feeling it's probably hard to get them on it (since some rfd members have posted they did get crddits on that epp plan)

[s2kdarren]

my plan is 40 dollars for

700 min
free network calling
free 100 cndn long distance min
free after 6
free unlimited incoming

30 dollar BB value pack gives vm, clalid, 500gb etc

40+30+SAF+911 - 15 percent bundle

After tax = 86.xx

[G0AT]

It used to be a retentions plan, but due to competition, it seems Rogers has made this plan available to anyone. At one point, I was told it had ended for new customers (back in Oct), but recently, I saw it again.

As a new wireless customer (though an old cable/internet/phone customer), I was able to get the EPP plan 2 weeks ago. Its a solid plan, I just wish they'd include some text and Caller ID. I got that in the $30 data value pack though.

[trisle604]

Just curious , I just extended my contract for another 1.5 years.totaling 4.5 years total.I was wondering if I was to add a data plan on top of my voice plan would I be eligible to get a bbcurve for 50-100bucks?or does that only apply to new customers?

[nitroblu]

My current issue is that I really need a new phone. They've offered a Bold for $99, but what I really want is an HTC Touch Pro. Does anyone know if Rogers plans to get them anytime soon? I'm getting pretty desperate for one and will drive down to the US to pick up an ATT Fuze if I have to.

i know the BB Flip is nowhere close to the Bold, but I used the Flip for a few minutes, didn't like it at all. Got the AT&T Fuze (HTC TP), and loving it. Don't expect the TP to release anytime soon, based on rumours, Rogers has other things in mind.

[SuzieQzie]

I have had nothing but success with Rogers Rentention. I have never gone with anger because quite frankly, it never works.... Extreme frustration...YES because some times dealing with the regular Rogers customer service can be an extreme test in patience. But, I am always polite to retention and apologize in advance for my frustrated tone but, and that I understand they were not the cause of the problem, but, that they are the unfortunate person getting me when I am at my witt's end. LOL

My latest "gift" from them was 1000 CND long distance minutes per month/per cell phone plus, free Rogers to Rogers calling.

[chene]

my 3 year contract with Roger is expiring. I don't use my phone much so I try to get the cheapest plan available (i.e. perhaps pay-as-you-go from 7-11). Just talked to Roger's CSR and was offered the "Insider's Plan":

$17.50/month/line
200 minutes
unlimited evening/weekend starting at 6pm.

The catch is, I have to sign up for another 3-year term.

The usual SAF/911 apply.

How am I doing?

[superwell]

my 3 year contract with Roger is expiring. I don't use my phone much so I try to get the cheapest plan available (i.e. perhaps pay-as-you-go from 7-11). Just talked to Roger's CSR and was offered the "Insider's Plan":

$17.50/month/line
200 minutes
unlimited evening/weekend starting at 6pm.

The catch is, I have to sign up for another 3-year term.

The usual SAF/911 apply.

How am I doing?


You can check out the bell deal i just posted...3 yrs anyway but a bit cheaper

[THID]

Been watching this thread for a while and have been inspired many times. Took 2 calls to get this...2nd one through the Data centre.

How'd I do?

$50
700 day min +100 bonus daytime minutes
free after 6pm & weekends
free call display (older plan so CD was already included plus she gave me 100 bonus daytime minutes)
+
$5 1000 cndn long distance min
$25 500mb Data only (since CD is already on my voice plan didn't make sense...would have had to cancel my VP to get the $30ValuePack)
$7 Voicemail
-
$5 LD credit (3yrs)
$10 Data credit (3yrs) even without the data value pack

Total quoted taxes in - $83.32 (I know it doesn't add up properly with SAF fees etc., but I'm staying quiet)

PLUS

BB 8900 Javelin for $204.95, minus $100 credit with a $50 mail in rebate on top of that. So Javelin 8900 for $54.95, no fee and shipped free.

She was very nice and I am pretty happy with this...that is unless someone finds a better deal with that many talk minutes. I was going over the 700min frequently.

good luck hunting! And thanks to all those before me for breaking the trails.

[pthrashe]

-700 Daytime, E & W @ 6pm, CD, VM, Name Display, Who Called, 10,000 txt & video msgs
-Unlimited Incoming
-Network Calling
-1000 Cdn long distance
-500mb data for Blackberry
-6.95 + .50

$30 worth of credits that never expire

$69.45 + GST and PST

Good or Bad?

[THID]

-700 Daytime, E & W @ 6pm, CD, VM, Name Display, Who Called, 10,000 txt & video msgs
-Unlimited Incoming
-Network Calling
-1000 Cdn long distance
-500mb data for Blackberry
-6.95 + .50

$30 worth of credits that never expire

$69.45 + GST and PST

Good or Bad?

Yes...pretty good! I might not be so happy anymore!!!

Called in again and was able to get them to give me:

800mins daytime
6pm eve/we
$47
$5 LD 1000mins - minus $5
&
500mb+10000txt+VM+CID etc.
$30- minus $10

How did you get $30 in credits. I tried, but they would not give me any more than $15 total credits. No matter what this plan saves me almost $400 per year from what I was paying with more minutes & data!

[BTweee]

iam on year 2 of 3 and just called in to get rid of my garbage corporate plan that i had that was:

200 minutes anytime
unlimited evenings/wkds starting at 8
ld canada rate at 10cents/minute
ld usa rate at 15cents/minute
caller id
vmail

for $23+saf+tax = 30ish

i switched to this plan:
250 mins anytime
100 ld minutes canada
unlimited wkd/nights 8pm
caller id
rogers2rogers
for $20+saf+tax = a little less than 30ish

any thoughts?

[nitroblu]

You can check out the bell deal i just posted...3 yrs anyway but a bit cheaper

Misleading. Yea it's $2 bucks cheaper, but Bell charges $2 more in SAF, so it works out to be the same.

[eljay]

I am currently on a family plan with 2 phones ($35 per month plus fees), but it's now month-to-month since the 3-year contract expired. I would like to add another phone, but I don't want to sign up for another term contract and would prefer to stay month-to-month. Also, I don't need another phone, just a SIM with a number.

I am just thinking that I might just get a separate month-to-month (MTM) plan for the additional phone.

Any suggestions? Can I utilize any retentions strategies for MTM plan?

Thanks.

[EXV373]

@exv373:
u actually don't even need to be an airmiles cardholder, u can just say u r LOL. when a rep first told me bout it, i said i was a petro card holder, which i am, but they don't even ask for any info to verify if u actually r...well at least she didn't ask me. but i rejected it anyway cuz she said u can't get credits on it,ad i got the general feeling it's probably hard to get them on it (since some rfd members have posted they did get crddits on that epp plan)

i know, i saw some post where they didnt need it but when i was signing up she asked me for it. Better to be safe then sorry, only takes 2 mins to apply and then you can cut the card afterwards :cheesygri

[murjaan]

Hi,

need some advise. I am currently with Rogers and my 3yrs contract is over. I am planing calling retention dept. My question is what are my chances of getting this plan- Thinking of getting Bold or I-phone

Voice:
200 daytime minutes + 100 bonus = 300 minutes
Unlimited nights/weekends (6 p.m. - 7 a.m.)
unlimited incoming
unlimited R2R
Voicemail
Call Waiting
Call ID/Conference Calling

$17.50 +SAF/911

Data:
500mb
10,000 sent Text Messages
10,000 Picture/Video Messages
Visual Voicemail

$20

[BootsJessie]

Hi,

need some advise. I am currently with Rogers and my 3yrs contract is over. I am planing calling retention dept. My question is what are my chances of getting this plan- Thinking of getting Bold or I-phone

Voice:
200 daytime minutes + 100 bonus = 300 minutes
Unlimited nights/weekends (6 p.m. - 7 a.m.)
unlimited incoming
unlimited R2R
Voicemail
Call Waiting
Call ID/Conference Calling

$17.50 +SAF/911

Data:
500mb
10,000 sent Text Messages
10,000 Picture/Video Messages
Visual Voicemail

$20

I like the sound of this one too
Keep us posted on how you make out

[CatDog]

might be difficult to get the 33% off the data value pack now, as they all got emails saying not to.

But, try, wont hurt..

[happycatmeows]

After reading this thread, I decided to call Retentions to see if I can get a better plan too. My contract just finished last month. I've been with rogers for 7+ years now. Here is what I was offerred:

- free Blackberry Curve on a 3 year contract, no data plan required
- 350 daytime minutes
- unlimited evenings & weekends @ 8pm
- caller ID
- the usual call waiting, call conference
$20 + SAF + 911 + tax = $31.02 per month

Does this look like a good deal? I don't talk on the phone often and I don't need a data plan (I just want the Outlook Calendar and Outlook Contacts on the Blackberry)...

[tomjose]

Man, if you have been with rogers for 7+ years , YOU REALLY WILL HAVE GOTTEN A BETTER PLAN.
Why do i say that? Well because I have been a customer with rogers for 2 yrs 11mths and i dont really have a good payment history either. :lol:

but this is what i renewed upon just yesterday:
250 + 100 bonus mins
Unl. eve/wknds from 6pm
Rogers 2 rogers
UNL. INCOMING!!
CID

For the same price you get urs of 20$ + 6.95 + .50 + tax
Mind you though that this is on a 2 year NOT a 3 year renewal.


After reading this thread, I decided to call Retentions to see if I can get a better plan too. My contract just finished last month. I've been with rogers for 7+ years now. Here is what I was offerred:

- free Blackberry Curve on a 3 year contract, no data plan required
- 350 daytime minutes
- unlimited evenings & weekends @ 8pm
- caller ID
- the usual call waiting, call conference
$20 + SAF + 911 + tax = $31.02 per month

Does this look like a good deal? I don't talk on the phone often and I don't need a data plan (I just want the Outlook Calendar and Outlook Contacts on the Blackberry)...

[bubble.tea]

Those who're getting +50 or +100 or ++ mins added to their plans;

Did the agent throw it at you, or did you ask for it. If you asked for it, was there any justification for you asking for it...IE had you been going over your daytime mins in past months to legitimize the issue?

I'm curious to know if Reps who are giving these are being properly trained on what criteria to look at, or if they're able to give it without absolutely any reason to.

Congrats on the 800min person. LMAO..that's a new one.

[THID]

Those who're getting +50 or +100 or ++ mins added to their plans;

Did the agent throw it at you, or did you ask for it. If you asked for it, was there any justification for you asking for it...IE had you been going over your daytime mins in past months to legitimize the issue?

I'm curious to know if Reps who are giving these are being properly trained on what criteria to look at, or if they're able to give it without absolutely any reason to.

Congrats on the 800min person. LMAO..that's a new one.

Agent gave me bonus 50 mins on first call after saying I was consistently going over. Also told me there was no better plan than my original $50 for 700min plan. 2nd call got me 100 min bonus thrown in onto my $50 plan and the cheap Javelin. 3rd call (cause I forgot to negotiate text), the agent said there was a brand new promo going on for $40 - 800min daytime Eve/WE 8pm, it's only $47 because I wanted the 6pm free calling, she tried to add the 5pm calling to this plan but the system wouldn't let her (that would have been $49). Too bad...the $49 plan would have been real sweet!

It seems as though they keep a record of all previous offers, and they must be instructed to give better deals the more you call. Seems to be very common in this thread that the more people call, the better the deal. None of my calls were hostile or threatening and it seemed they were very willing to add on, although there was a max as far as each agent would go!

[Hollaman]

Just called a got:

1000 min
Unlimited Text
No Service Fees
Free Call Display
Gift Certificate to Rub and Tug

And they pay me $50 every month.

[shwinn]

Did you get that by quoting the fullfido plan?

[ferkel]

:)

[Hollaman]

Did you get that by quoting the fullfido plan?

well i definitely mentioned it during negotiations

[BootsJessie]

Just called a got:

1000 min
Unlimited Text
No Service Fees
Free Call Display
Gift Certificate to Rub and Tug

And they pay me $50 every month.

No free phone with it?
Not even a discount on the iphone?
Not that great of a plan then >:(

[ghettogal]

After months of trying..I finally settled on the following...

Phone 1 - $28
200 mins + bonus 100 mins (300)
6pm/weekends
CID
Enhanced VM
Name Display
2500 txt msgs
unlimited network calling
SAF waived for 3 yrs

Phone 2 - $15
100 mins + bonus 100 mins (200)
1000 weeknights and weekends
50 txt
CID
SAF waived for 3 yrs

Don't know if they're the best plans but 15 bux for a phone I barely use..can't really go wrong w/ that. Tried to get free incoming mins but couldn't and didn't ask about LD mins 'cause I don't need them. And I talked to a guy too....so I guess you can get a good plan w/ a guy csr not just a girl :lol:

EDIT: didn't get a phone since discount is built on how much you've paid to them over the years and no phone I really want right now so I thought I'd wait it out. I did ask about the iphone and they said it's 349 for the 16gb..offered me the refurb again but didn't want it cuz it's only 6 months warranty. Asked about the bold and he'll only do it for 199. Although the last time I called they were willing to give it to me for 99. But since I don't see the need for a bold I thought I'd wait it out; I'm pretty sure he would've giving it to me for 99 if I told him to look back at the previous notes.

[nitroblu]

^
those sound like great offers, especially since you got SAF waive for the full 3 yrs...it's makes a difference on the bill, i think u should be pretty happy with both lines lol

It seems as though they keep a record of all previous offers, and they must be instructed to give better deals the more you call. Seems to be very common in this thread that the more people call, the better the deal. None of my calls were hostile or threatening and it seemed they were very willing to add on, although there was a max as far as each agent would go!

yea, most reps will keep a record of wat they offer u, even if u dont' ask them to. i don't think they're instructed to offer u more if u keep callign in though. the only reason ppl keep calling in is cuz they dont' get offered everything they want on teh first call, largely due to the luck u have on getting the right rep.

[samsonite]

Man, if you have been with rogers for 7+ years , YOU REALLY WILL HAVE GOTTEN A BETTER PLAN.
Why do i say that? Well because I have been a customer with rogers for 2 yrs 11mths and i dont really have a good payment history either. :lol:

but this is what i renewed upon just yesterday:
250 + 100 bonus mins
Unl. eve/wknds from 6pm
Rogers 2 rogers
UNL. INCOMING!!
CID

For the same price you get urs of 20$ + 6.95 + .50 + tax
Mind you though that this is on a 2 year NOT a 3 year renewal.

That sounds like a great plan especially since you only renewed for 2 more
years instead of 3.

What exactly did you say to get that, and did you speak to a female or male?

Does anyone know if the price of the iphone has gone down recently. My cousin heard from a friend of his who works at rogers that the price would be going down because of the arrival of the 8900 and because a few other phones will be released soon.

Any truth to this?

[berriez]

for those that got SAF waived. What'd you say?

[mongoes]

Hello, I'm wondering if anyone can explain to me why retentions won't offer me anything other than the $17.50 200 weekday + early unlimited evenings/weekends plan. From reading through this thread I understand that it is largely "luck of the draw" but I've called twice and they won't budge on adding ANYTHING to the $17.50, saying it's the lowest price plan they offer for retentions.

(Possibly) Relevant Background Info:
- Currently on 3 year Rogers plan (3 months left on contract)
- First Rogers wireless account, but Rogers cable for 10+ years
- Current plan ($25):
= 250 Daytime
= 1000 R2R
= Unlimited Early E/W
= ADDED: $10 value pack (VM+CID+txt)
= ADDED: $30 6GB Data (for BlackBerry)
==> Total $65/month + SAF etc.
- Told them about Telus offering me $17.30 for 200 mins + unlimited early e/w
- Offered to sign a contract (contracts don't bother me)

I understand I can't do anything about the data part, but I think my voice plan is pretty crappy. As I said I've called twice, and before calling again (from stories of calling too much = no good offers) I'd like to know if there's something about my situation that makes them not budge. I've tried bargaining, both hard and soft, and they won't budge at all.

Any help or idea would be greatly appreciated!

Thanks in advance

[Slappy]

Called the regular rogers number to see if the wife and I are eligible for a HUP and was told I was eligible for the free Curve with GPS since I told her I rec'd the President letter. But because we are on a family plan, if I wanted a curve for the wife it would be the website price of 425 bucks. The lady noted it on my account that I inquired about an upgrade and what she had offered and I said I'd get back to the wife and see what she thought. No way I am paying 425 bucks for a curve for the wife. Now if I were to call and try and cancel because of that offer and say I was going with Telus as I figure they could offer us both a curve for cheaper would Rogers budge on the wife being able to get a curve for free as I was offered one in the letter?

[FJustice]

I pre-called Fido to ask what they would offer me if I were to switch over from Rogers. I then called Rogers and told them what I was offered and after putting me on hold for a few minutes she came back and gave me the following plan.

Unlimited evenings & weekends after 6
Unlimited incoming calls
250 daytime minutes
1500 txt msgs (first three months unlimited)
Voice Mail, Call Display, Who Called

25/month + SAF + Taxes =~$32

I think its a pretty good plan for everyday use.
And yes, the deal that they're willing to offer you really does depend on the CSR that you speak with. She told me herself. Good luck! :)

[Tonyshibo]

Hey, does anyone know how to get bonus minutes on top of the daytime minutes from rogers? I've been following this thread and seeing people getting 25-50 bonus daytime minutes on top of their plan. I am not part of a corporation that allows me this bonus so any other way I can get it?

[faken]

Can someone answer me this. I got a promotion in the mail from Rogers saying that I could get a BB Curve or Pearl of $30. Is it possible to still get the phone without getting a data plan for any BB??

[magnum-P.I.G]

I've been on contract for three years and my plan was the following:
27+saf+taxes for
250 mins
free weekend and weeknights
CID

I'm not off contract and was wondering if someone could kindly tell me what type of plan i would have to get in order to get the Bold for $199 and below. I don't really want to sign up for the $45 monthly plan with data and would like to stay under $40 per month.

[happycatmeows]

I called back Rogers wanting to just go ahead with the plan offerred to me last week:

- free Blackberry Curve on a 3 year contract, NO DATA PLAN REQUIRED
- 250 + 100 bonus daytime minutes
- unlimited evenings & weekends @ 8pm
- caller ID
- the usual call waiting, call conference
$20 + SAF + 911 + tax = $31.02 per month

I spoke to a lady at Retentions. She said the guy who offerred me this plan made a mistake and I MUST purchase a data plan with the Blackberry Curve if I were to get the phone for free. She said she was going to make the corrections on my file and this offer was no longer valid. ???!!!??? What the??? I asked to speak to the supervisor/manager.

Retentions Manager called back within 3 hours. I told him I did not feel valued as a customer especially since I've been with Rogers for over 7+ years, and you can not even offer me free voicemail?! I also told him that it is not right to offer a customer something and then deny the offer later (in regards to the no data plan option). He put me on hold for a few minutes, came back, then gave me voicemail for free (as a credit) for the term of my contract. He will also make a one-time exception for me to get the Curve for free without a data plan.

Not the best plan compared to what others have been offered, but at least now it is a plan that I can accept.

- free Blackberry Curve on a 3 year contract, NO DATA PLAN REQUIRED
- 250 + 100 bonus daytime minutes
- unlimited evenings & weekends @ 8pm
- caller ID (will show up as a credit)
- voicemail (will show up as a credit)
- the usual call waiting, call conference
$20 + SAF + 911 + tax = $31.02 per month

[Podz]

hey guys,
im a novice at this, and I have a question for the pros...

I recently added the 30$ value pack plan (the one with 500mb data, etc).
Before doing this, I already had credits for voicemail (ie it was free for me $7 - $7) and Call Display (also free = $7 - $7).
Now, when the rep. did the switch, he offered to give me a monthly $10 credit in return for the 2 $7 credits I used to recieve (as the 30$ value pack includes both CID and Voicemail).

Now, my question....I logged into my account on the rogers site, and apparently, under the discounts section, it still shows "Digital Call Display Credit" and the "Voicemail Discount", even though I no longer have these items separately (ie. i am not paying $7 for voicemail and $7 for cid as both are included in the 30$ package). I also see a new "Monthly Plan Credit".
So....do you guys think I would still be getting the credits that I previously got prior to getting this plan (that would make it $14 in credits) in addition to the $10 monthly credit? I thought that if I removed CID or voicemail, these credits would go, and hence wont show up any more under my discounts section of the rogers site. any help is appreciated!

thanks
podz

[Nermal]

Now, my question....I logged into my account on the rogers site, and apparently, under the discounts section, it still shows "Digital Call Display Credit" and the "Voicemail Discount", even though I no longer have these items separately (ie. i am not paying $7 for voicemail and $7 for cid as both are included in the 30$ package). I also see a new "Monthly Plan Credit".
So....do you guys think I would still be getting the credits that I previously got prior to getting this plan (that would make it $14 in credits) in addition to the $10 monthly credit? I thought that if I removed CID or voicemail, these credits would go, and hence wont show up any more under my discounts section of the rogers site. any help is appreciated!
Those credits will remain on your account, but without the corresponding features will not do anything.

If you ever remove the value pack and add the features individually, you'll probably keep the $10 MSF credit though.

[zzricezz]

I was just told that I can't have my 15% bundle discount on a retention plan cause I have too many credits?

I was getting it before and something change this month and I stop getting it ..

Is this true?

Basically I was told, I can't have more than 1 promotion on an account at one time. Either I take the credit or the bundle discount but not both.

[bjb00]

Can anyone explain how a HUP works and what it is?

I've been with rogers for 6 years, been off contract for at least 3 years, do they just give you a free phone or a better deal, or do you have to renew your contract?

[samsonite]

That sounds like a great plan especially since you only renewed for 2 more
years instead of 3.

What exactly did you say to get that, and did you speak to a female or male?

Does anyone know if the price of the iphone has gone down recently. My cousin heard from a friend of his who works at rogers that the price would be going down because of the arrival of the 8900 and because a few other phones will be released soon.

Any truth to this?

can someone please help me here, thanks

[Orracle]

This is what I was offered. How does it sound?

250 minutes+100 bonus minutes
Unlimited Weekends and Evenings (6pm)
Unlimited Incoming
Call Display

Total: $20

[samsonite]

i just called about the iphone and they still wouldn't budge. the guy i spoke to told me there was absolutely no way to get the administration fee waived which i think is pure BS is i've gotten it waived twice before.
i've tried everything but with no luck.

what did you guys say to get it waived?

[ruhroh]

200 min
6pm evenings - $17.50
$20 value pack
-$5 credit

total $32.50

Total including fees + taxes = $45

Which is about a dollar less than what I pay now, but I only have a regular plan + unlimited text.

It was a good plan before the sys fee :(... could I get more credits or does the EPP plan make it more difficult to get credits?

[slgta]

It sounded "too good to be true" :D
Can you share more details? how did you get them to offer this plan to you?
How much credit you are getting to make this a $20 plan?

This is what I was offered. How does it sound?

250 minutes+100 bonus minutes
Unlimited Weekends and Evenings (6pm)
Unlimited Incoming
Call Display

Total: $20

[Mad.Whack]

Just to clarify to everyone that Data Value Packages do NOT increase your MSF.

So there aren't any addtional MSF credits to be obtained (beyond your price plan) by adding the package.

[nitroblu]

page 1281 has become exactly what I'm sure most ppl didn't want to see happen to this thread. just a slew of plans posted and questions being asked that have already been answered before, so now they're just all being ignored LOL...sigh

try randomly ricking a page from page 1000 to now, and just read 10 pages from the page u pick. that's it, jsut 10 pages. if u don't find your answer, try using the "search this thread" option at hte top with the keywords to your question, and skim the 1st 2-3 pages of results. if you still can't find your answer, then post it here. cuz honeslty, a lot of these questions have become super repetitive

for example, the iphone question? you're not going to find it any cheaper. if u do, it highly depends on who u speak to, which is all luck. you can try any number of approaches of how to approach the subject on the phone, but if hte rep is someone harder to deal with, nchances are ur effort is futile. it's been psoted several times retentions seems to lose all negotiating power as soon as u mention the iphone. if it's still out of your price range, ur going to have to bite hte bullet and wait for hte prices to drop.

[beeinine]

just got offered:

350 daytime minutes
6pm unlimited evening/weekends
2500 txt
CID
enhanced vm
unlimited incoming

for $30 + 911 + SAF +tax

any good?

[ruhroh]

page 1281 has become exactly what I'm sure most ppl didn't want to see happen to this thread. just a slew of plans posted and questions being asked that have already been answered before, so now they're just all being ignored LOL...sigh

Well to be fair this thread is huge and searching doesn't always work properly.

I can't even find that post about someone who said a plan like what I was offered would be easy to get for around $25 (and someone else I think did get something that cheap) and I went back pages of search results.

[Slotback]

I just got off the phone with a rep and was offered the following deal:

250 DT
6pm Evenings/Weekends
Free R2R
100 Cdn LD
2500 Sent Txt messages
Unlimited Incoming messages
Call Display
=$30 +SAF + 911 or $42.32 or both arms and a leg
+ Free 8100 Pearl or 8120 for 29.99 + $35 admin fee

I asked the rep (seemed like she didn't care), if I could get similar deal to the Fido EPP or Bell EPP plans (without calling them EPP plans), and she wouldn't. She also wasn't willing to give any kind of Monthly Credit (in her words: "Rogers NEVER gives our credits", this thread and many like it prove otherwise) nor was she willing to waive VM costs or even SAF (which Fido doesn't even charge anymore). The manner in which I called her was in a cool, calm attitude but it didn't seem to work. I even gave her all the details of the other plans and she refused to even match them. This isn't my first attempt either, its probably my 3rd or 4th one.

What can I say to convince them to give me a monthly credit...I'm looking to get everything listed above for about $10 cheaper a month. I know it can be done but don't understand why I can't get it. I've been a customer for 33 months and am about to finish my contract. In past calls, I've threatened to leave without any good offers....Can I get some assistance here?

[cloudsuck]

Been with Rogers since 2002

Called retention and well, they were disinterested in making me a real offer at that time. My current account has a cancel on it and will go dark on 19 Dec. I then called again to find out about porting the number to Koodo. I would have to rescind the cancellation, request a port, then pay Rogers 30 days for no service as notice once the port went through. The gal that was dealing with me on the number port issue did care, spoke to retentions, and connected me with another gal that work much harder to arrive a reasonable offer. So is this offer any good for the account rollover and the new activation?

500 min
E/W at 8pm - 7am
CID
Text unlimited in/out
100 LD
No data
3 year term.
All fees, taxes in - total $30.79

Add $7 for basic voicemail

$35 per phone "shipping" (admin fee disguised?) on a Pearl 8120 or Curve. (I am leaning toward the Pearl form factor)

This is for an account that has been month to month for the past two years, and also for a new activation. The new activation would attract additional HUP fee of $50. Two year term would also increase the HUP fees.

Thanks

[CT911]

Called Rogers last night, here's what I got...

The free Curve (I already have a BB pearl 8120 from a poker tourny I won, and love it.)

200 min +50 Bonus
CID
500MB
10,000 text/MMS
Unlimited incoming calls
unlimited personal email
Enhanced Voicemail
Who Called (I hate this feature)
Mobile back up
Free evening and weekends (although it starts at 9pm)
Free IM

new Bill is $55.80 taxes and Services in. Only thing I couldn't get waived was the $35 shipping fee for the phone. I asked about instore pick up, got a big "No, it must be shipped to you", I'm guessing it's just a nice little cover-up for their Admin fees.

I'm happy though, it dropped my c-phone bill by about $10/month and I've got more features.

Just thought I'd share. Spoke to a really nice girl named Vanessa, very polite, talkative and very helpful. I have to admit it was probably the nicest person I've ever talked to at rogers, I didn't feel as screwed as I usually do after I call them ha ha ha.

[bubble.tea]

.....NO DATA PLAN ....
are you going to sell the curve or ACTUALLY use it w/o a data plan?

Well to be fair this thread is huge and searching doesn't always work properly....
Actually the /search within thread/ module works very well. RFD uses the upgraded vBulletin database engine so not sure where you're getting this 'not always works properly BS'.

....
Gift Certificate to Rub and Tug

And they pay me $50 every month.
Classic. Why're you even posting in this thread?:D

[nitroblu]

$35 per phone "shipping" (admin fee disguised?) on a Pearl 8120 or Curve. (I am leaning toward the Pearl form factor)

course it's "disguised" shipping has always been free. I guess some reps are just trying to prevent a whole "admin fee is not fair" argument, so if they tell you it's for shipping, u'l lbe less likely to argue about it.

[bjb00]

Actually the /search within thread/ module works very well. RFD uses the upgraded vBulletin database engine so not sure where you're getting this 'not always works properly BS'.




I realize it's probably been answered already, however, I just tried searching this thread and haven't been able to find a good description of a HUP. If you want to get a HUP do you have to renew your contract or can you just buy a new phone?

I'm interested in an iphone, any idea on what they are going for on a HUP?

[Miike]

My contract is expiring in a couple of months and I was wondering if Rogers automatically renews it for another term or do I just become a monthly user if I don't do anything about it? Thanks.

[nitroblu]

I realize it's probably been answered already, however, I just tried searching this thread and haven't been able to find a good description of a HUP. If you want to get a HUP do you have to renew your contract or can you just buy a new phone?

I'm interested in an iphone, any idea on what they are going for on a HUP?

it has, and ur not doin a great job of searching then. a simple search on google of "rogers hardware upgrade", and looking at the 3rd result would give you all your answers: http://www.howardforums.com/showthread.php?t=820432

ur best bet is to call in to rogers, phone pricings have changed recently, so u will get some better info from them on specific pricings. it never hurts to actually pick up the phone and ask.

[tomjose]

Arite so, i talked with teh rogers rep today regarding my 2 yr renewal.
She said that she can offer me the bold for 199 without data on 3 year renewal
and 299 for bold without data on 2 year renewal.
Admin fee of $35 present on both.
I seriously do not want to spend more than $250 on a phone.
Is there any way i can get them to give me the bold for 199 on a 2 year renewal apart from getting data?
And an earlier rogers rep said that she can waive the admin fee but they current reps dont honour that.
They are really soo hard to deal with.

[bubble.tea]

....a brand new promo going on for $40 - 800min daytime Eve/WE 8pm....!

This is BS.

It's the 700min 8pm plan with x2 +50min bonuses....as I mentioned. I don't care what the agent said., it's BS.

[booksmartstreetdumb]

My contract is expiring in a couple of months and I was wondering if Rogers automatically renews it for another term or do I just become a monthly user if I don't do anything about it? Thanks.

No, Rogers will not renew you. You will just continue on a month to month basis. Your plan will stay the same, however any credits tied to your commitment may be expiring, so your pricing could increase. You do receive an alert about expiring credits on your bill, though.

Arite so, i talked with teh rogers rep today regarding my 2 yr renewal.
She said that she can offer me the bold for 199 without data on 3 year renewal
and 299 for bold without data on 2 year renewal.
Admin fee of $35 present on both.
I seriously do not want to spend more than $250 on a phone.
Is there any way i can get them to give me the bold for 199 on a 2 year renewal apart from getting data?
And an earlier rogers rep said that she can waive the admin fee but they current reps dont honour that.
They are really soo hard to deal with.

The $199 pricing is the 3 yr pricing with data. Reps can make a judgement call, and place the order without data. However, there is no way to process it on a 2 yr at less than $299. The only option would be for the rep to directly credit it, which looks very bad (reps should never credit for a customer relations priced device, and will probably be coached back on it - aka disciplined - if another representative sees).
Furthermore, the admin fee is always charged on customer relations hups. Its automatic, just like the cost of the phone for the term you chose. Previously, waiving the admin fee was something that was offered a lot. However, recently Rogers has really cracked down on keeping the fee, and reps could be coached back if they adjust it.
Realistically, depending on your revenue, you usually pay the admin fee in store anyways. But if you're getting a phone for a great price through customer relations, sometimes even $0, why gripe about the $35? You're only putting pressure on a rep who is trying to assist you. Especially if they are making an exception on the data (again, something they may need to justify to management).

Hope that helps!

[ruhroh]

Actually the /search within thread/ module works very well. RFD uses the upgraded vBulletin database engine so not sure where you're getting this 'not always works properly BS'.

Maybe I should have clarified that I mean "doesn't always work properly as I'd like. I don't always recall the exact numbers or features and I doubt the search system is advanced enough to read my mind. And thanks to the sheer volume of this thread it's difficult to sort through. No need to call it BS and assume I'm blaming the search system. I'm not :|

Edit: Maybe I'll just save us all time and say I'm just stupid that way, how's that?

[booksmartstreetdumb]

Hello, I'm wondering if anyone can explain to me why retentions won't offer me anything other than the $17.50 200 weekday + early unlimited evenings/weekends plan. From reading through this thread I understand that it is largely "luck of the draw" but I've called twice and they won't budge on adding ANYTHING to the $17.50, saying it's the lowest price plan they offer for retentions....


The 17.50 is an EPP plan aka it's corporate. You need a company code on your account, but the CAA or Airmiles code can be added just as long as you have a card, so almost everyone is eligible. However, because it's corporate, a lot of the bonuses features and discounts cannot be added. The system just won't allow it. You may be better working off of the $20 plan where you can add more, possible at no charge. There is the $15 100 weekday 1000 evening @ 6pm mins, but that would depend on your usage.

Hey, does anyone know how to get bonus minutes on top of the daytime minutes from rogers? I've been following this thread and seeing people getting 25-50 bonus daytime minutes on top of their plan. I am not part of a corporation that allows me this bonus so any other way I can get it?

If you've been a customer for a while, customer relations does have offers for free bonus minutes. Most expire in 1, 2, or 3 years, so you may have to renew, or at least understand they won't last forever.

i just called about the iphone and they still wouldn't budge. the guy i spoke to told me there was absolutely no way to get the administration fee waived which i think is pure BS is i've gotten it waived twice before.
i've tried everything but with no luck.

what did you guys say to get it waived?

As I said in my prev post, we did waive a lot of admin fees, but Rogers is getting strict about it now. And when it comes to the iphone - don't even think about it. The iphone is gold - we're under specific instructions NEVER to credit anything relating to the iphone.

I just got off the phone with a rep and was offered the following deal:

250 DT
6pm Evenings/Weekends
Free R2R
100 Cdn LD
2500 Sent Txt messages
Unlimited Incoming messages
Call Display
=$30 +SAF + 911 or $42.32 or both arms and a leg
+ Free 8100 Pearl or 8120 for 29.99 + $35 admin fee

I asked the rep (seemed like she didn't care), if I could get similar deal to the Fido EPP or Bell EPP plans (without calling them EPP plans), and she wouldn't. She also wasn't willing to give any kind of Monthly Credit (in her words: "Rogers NEVER gives our credits", this thread and many like it prove otherwise) nor was she willing to waive VM costs or even SAF (which Fido doesn't even charge anymore). The manner in which I called her was in a cool, calm attitude but it didn't seem to work. I even gave her all the details of the other plans and she refused to even match them. This isn't my first attempt either, its probably my 3rd or 4th one.

What can I say to convince them to give me a monthly credit...I'm looking to get everything listed above for about $10 cheaper a month. I know it can be done but don't understand why I can't get it. I've been a customer for 33 months and am about to finish my contract. In past calls, I've threatened to leave without any good offers....Can I get some assistance here?

Ok, your plan has 250 weekday minutes and evenings at 8pm for $20. That's your MSF. Then you have your evenings starting early at 6pm for $5. Rogers to Rogers for $5. 2500 text messages for $10. Unlimited incoming for $10. Call display for $7. The 100 long distance minutes is the one feature that does not have a charge.

So you pay $20 for your plan, + probably the $10 for text messaging = $30.
For your other features, you have a $5, $5, $10 and $7 credit = $27.
So you have a $20 plan with $27 of monthly credits already, plus long distance, and you only pay $10 for text messaging! Plus no data plan with the pearl, which is a potential $15 a month at least that Rogers won't get.

The rep isn't adding more because that's really hard to justify. More than likely, if she gives you more, the next time you call in another rep will see the credits you have, and send an email to the first rep's manager. It's called a coachback, and it looks really bad. Worse case scenario, the finance department sees your account and just removes the credits. Then your bill jumps by $27, you call in yelling, and another rep has to try to find a suitable resolution. That's no fun for anyone. I'm sorry the rep sounded 'cool', and she probably should have handled it better, but you can see the place she finds herself in - torn between your determination for more credits, vs the consequences she could face from her employer, who pays her bills.

Take it from a customer relations rep who has had more than her fair share of discussions with her manager about excessive offers, many times for offering a plan similar to yours.

[shirley501]

I was told Rogers have a dept just like bank VP dept,not the retention dept.
You can negotiate with them for more features from time to time. Does anyone has idea of that? What's the number for that dept?

[RT_Z]

nice, this is just what i'd like to get, will call them today


I was able to get a family plan (2 phones), been with Rogers approx 6 yrs.

150 shared minutes
free evenings/weekends after 9PM
unlmited canada and local btwn the 2 phones
R2R
SAF, 911
$56

afterwards,
100 shared minutes, 50 minutes extra for each individual phone.
free evenings/weekends after 9PM
unlmited canada and local btwn the 2 phones
R2R
100 LD on 1 phone
SAF waived for both phones via $15 credit, 911
$34

They wouldn't give me CID in lieu of 100LD though. Promised to waive both $35 HUP fees.

What made the deal sweet is that they promised to give me 1st 16Gb Iphone for $274, 2nd 16Gb Iphone for $299 no data plan on a 3yr contract.

But I have to call back after I get my cell bills to get my 2nd $35 waived and $100 credit on my Iphones? They're charging me $374 and $399 initially, something about they have to make sure I can't refund the phones later?

Though it was hell trying to get the Iphone as my original order got canx, they prev gave me a phone (Nokia 5300) that was canx from HUP. The Sony 580i is not available via HUP, but new activations. Go figure.

[happycatmeows]

are you going to sell the curve or ACTUALLY use it w/o a data plan?


I'm going to use the Curve w/o a data plan. I only want the Outlook Calendar & Outlook Contacts function on the Curve... I don't have much emails to do... but selling? good idea! :D

[konax]

I have been with Rogers for only 2.5 yrs now. I need a little help from pros about my Rogers (voice+data) plan...

(sorry if its a repeat question; i couldn't find an answer from this thread)

In Nov 2008, I got the new iPhone with a $45 plan:
200 mins
500MB
MY5 + Canada Wide
Unlimited Eve/Wknd Minutes (9pm)
Total = $45 + $7 (CID) + SAF + 911 + tax = $67.18

Is there a better or a cheaper plan I can go for without paying anything extra for iPhone, which I got for $199 (an exceptional price based on Rogers' min $60 voice+data requirement)?

I just want the following features (minimum):
about 200 mins
min 200MB
max 7pm evening
caller id
R2R or local calling or My5 or incoming

I know there is an EPP = $17.50 + $20 (500MB data value pack) but that doesn't give me R2R or Unlimited Local (beyond 3 mo) or My5.

Thanks very much in advance.

[nitroblu]

I have been with Rogers for only 2.5 yrs now. I need a little help from pros about my Rogers (voice+data) plan...

(sorry if its a repeat question; i couldn't find an answer from this thread)

In Nov 2008, I got the new iPhone with a $45 plan:
200 mins
500MB
MY5 + Canada Wide
Unlimited Eve/Wknd Minutes (9pm)
Total = $45 + $7 (CID) + SAF + 911 + tax = $67.18

Is there a better or a cheaper plan I can go for without paying anything extra for iPhone, which I got for $199 (an exceptional price based on Rogers' min $60 voice+data requirement)?

I just want the following features (minimum):
about 200 mins
min 200MB
max 7pm evening
caller id
R2R or local calling or My5 or incoming

I know there is an EPP = $17.50 + $20 (500MB data value pack) but that doesn't give me R2R or Unlimited Local (beyond 3 mo) or My5.

Thanks very much in advance.
I think you answered your own quesiton. Get the $17.50 EPP plan. Ask for free R2R or ultd local incoming (ur not gonna get ultd local calling buddy unless the stars are aligned for you). The 500MB data value pack is NOT $20, it's $30.

[EXV373]

I think you answered your own quesiton. Get the $17.50 EPP plan. Ask for free R2R or ultd local incoming (ur not gonna get ultd local calling buddy unless the stars are aligned for you). The 500MB data value pack is NOT $20, it's $30.

+1
my advice, try the data department if you want the package for $20, but besides that...EPP + the new data package would be way cheaper.

[P4rtyboy]

Ok, your plan has 250 weekday minutes and evenings at 8pm for $20. That's your MSF. Then you have your evenings starting early at 6pm for $5. Rogers to Rogers for $5. 2500 text messages for $10. Unlimited incoming for $10. Call display for $7. The 100 long distance minutes is the one feature that does not have a charge.

So you pay $20 for your plan, + probably the $10 for text messaging = $30.
For your other features, you have a $5, $5, $10 and $7 credit = $27.
So you have a $20 plan with $27 of monthly credits already, plus long distance, and you only pay $10 for text messaging! Plus no data plan with the pearl, which is a potential $15 a month at least that Rogers won't get.


p.s. your wrong on his credits. he only has a $5 MSF and $7 for CID which is separarte from MSF, $5 for r2r and that too is separate. nice try.

[ahsalloum]

Okay, I just tried calling and the lady would not budge AT ALL! Not even a single credit. WTF?! I've been with Rogers for a year and 8 months and my plan is the following for $36 + SAF + 911:

100 DT min
Unlimited Incoming
1000 weekends/eve
$11 Value pack

As you can see it's a trash plan. I asked for:

250 DT
Incoming
Unl. we/eve
$20 value pack

for $25, then for $30, then for $35. Nope! Holy crap, never dealt with a more tenacious person in my life.

I asked to HUP to a E71, and she said $449 on a 3-year renewal?!! I'm PISSED. :evil::evil::evil:

I told her, thanks but this is f'in ridiculous, and I seriously am considering canceling! I will try calling another day, but if that's how they're going to be, screw Rogers.

[konax]

I think you answered your own quesiton. Get the $17.50 EPP plan. Ask for free R2R or ultd local incoming (ur not gonna get ultd local calling buddy unless the stars are aligned for you).[/B]
thanks... I will try for R2R. I just hope they don't revert back by saying that I just got a new iPhone for $199 on a condition that I took a $45 plan.

The 500MB data value pack is NOT $20, it's $30.
I will check with the contact person but the corporate document that I have shows it for $20, which sounded inexpensive to me.

[konax]

+1
my advice, try the data department if you want the package for $20, but besides that...EPP + the new data package would be way cheaper.
thanks... I just spoke to the contact person for the corporate plan. I am not sure but after talking to him and reading through this thread, I get a sense that EPP is cheaper but I will lose the flexibility of negotiating with Rogers on small things like unlimited local calling, R2R etc. Is that the case or is there a possibility of negotiating R2R after getting on the EPP?

[P4rtyboy]

Okay, I just tried calling and the lady would not budge AT ALL! Not even a single credit. WTF?! I've been with Rogers for a year and 8 months and my plan is the following for $36 + SAF + 911:

100 DT min
Unlimited Incoming
1000 weekends/eve
$11 Value pack

As you can see it's a trash plan. I asked for:

250 DT
Incoming
Unl. we/eve
$20 value pack

for $25, then for $30, then for $35. Nope! Holy crap, never dealt with a more tenacious person in my life.

I asked to HUP to a E71, and she said $449 on a 3-year renewal?!! I'm PISSED. :evil::evil::evil:

I told her, thanks but this is f'in ridiculous, and I seriously am considering canceling! I will try calling another day, but if that's how they're going to be, screw Rogers.

probabaly went around it the wrong way... by the sounds of it.

[yomister]

I've gone through quite a few pages from this thread, but I can't find anything that's what i'm looking for

It seems like everyone has plans around $20-$25 + saf + 911, but I want something under $15 (saf included) with low minutes in Ontario (ie: around 100min/month)

What type of plan can I look for, or is it best to just go with 711 prepaid at 20 cent a minute?

[EGee6]

Can somebody post up the number for the data department? :)

[ahsalloum]

probabaly went around it the wrong way... by the sounds of it.

Well, I did what everyone did here. I called and said I was considering canceling, because there are much better offers out there for me. She then told me what she can do to change that, and I told her to give me a better plan and that I had a plan in mind. She then said "Sorry, there's just no way I can offer you anything." like twenty times. She was as stubborn as they come. And the HUP was what piss me off quite a lot -- $449 on a 3 year extension? WTF is she smoking? She told me my revenue is $630 or something.

[EXV373]

thanks... I just spoke to the contact person for the corporate plan. I am not sure but after talking to him and reading through this thread, I get a sense that EPP is cheaper but I will lose the flexibility of negotiating with Rogers on small things like unlimited local calling, R2R etc. Is that the case or is there a possibility of negotiating R2R after getting on the EPP?

i think a couple of post up, it might have been your post (too lazy :lol:) someone mentioned that EPP already in itself is a lot of credits (correct me if i am wrong) basically if you want credits with a better plan you would have to go to the $20 range (see previous post and the post in Rogers Hot wireless deals). This all depends on the revenue and how long you have been with Rogers in most cases and GREATLY depended on the CSR you talk too.

[chinaman21]

Well, I did what everyone did here. I called and said I was considering canceling, because there are much better offers out there for me. She then told me what she can do to change that, and I told her to give me a better plan and that I had a plan in mind. She then said "Sorry, there's just no way I can offer you anything." like twenty times. She was as stubborn as they come. And the HUP was what piss me off quite a lot -- $449 on a 3 year extension? WTF is she smoking? She told me my revenue is $630 or something.

All hardware upgrades are now processed according to how much 'revenue' you have generated for Rogers. Previously, HUP were determined by the number of years you have spent as a Rogers customer, that is no longer the case. There are levels or tiers of revenue that then allow you to upgrade for cheaper prices. and FYI to all, once you renew a contract/sign a new contract, you become a NEW customer, and all previously generated revenue will no longer exist or matter. Good luck to all, hope this helps! :)

[uraniumc]

Thanks for all the contributions to this thread.. I need some help and wanna see what others think I can get now my 3 yr contract is over...

I am on this current plan :

Mega Incoming 40 $40.00
150 Bonus Minutes $0.00
(250 mins + 150 Bonus + Unlimited Incoming)
5PM Early Eve. Calling Option 9.00

$11 Communicate Value Pack 11.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95

$67.45 + Taxes....

I called Rogers 2 weeks b4 my contact was ending and I was told there no better plan than this one that they can offer me...

I've changed from plan to plan over the years and this one fit me the best without going over too much other than LD charges in the US.

NOw my old phone is pretty DEAD and I need a new phone.. I can still use my old HP 6515 for GPS so I dont really need another fancy phone.. unless it is a good deal w/GPS and windows mobile... Since ppl cant get the 6GB data for $30 anymore, i am not interested in data... unless that deal is still around...

What do ppl think I can get from rentention?? A new phone and a better deal? maybe some credits? ANy thoughts??

thanks!!

[samsonite]

ok, i just got off the phone with a pretty stupid, dense, retarted, egotistic, etc. rep. the convo went something like this:

Me: 'i called a few days ago about the apple iphone. I was told that i could get one (16 gb) for $349 + $35 admin fee, which i tried to get waived but with no luck, and with no data package. The rep i spoke to was named Cynthia and she was kind enough to make a note of the offer. If you want i can give you the note number'

Her: 'mr. ****. i'm sorry but what the rep told you is incorrect. We only offer the iphone for that price if you get a data package as well. There is absolutely no other way to get it for that price. So you would you like a data package, Mr. ****?'

Me: 'No you piece of ***:evil: (just kidding, didn't say that) Well, that's what she promised me and made a note of. Do you have Cynthia's note? Also, since she wouldn't budge on the admin fee, she agreed to waive next month's bill for me.'

Her: 'Yes Mr. *****, i see the note but i'm afraid that we can't offer you that. It's against company policy to sell the iphone for less than $10000 (can't remember exact amount) without a data plan. And sorry about her false promise of waiving next month's bill. I can not do that for you either.'

At this point i was about to explode and let her have it. But lucky for me, i've read many pages of this thread and our experienced members have all warned against arguing with reps. Not only will we not get what we want, my account probably would have been flagged as well.

Me:'This is really strange, extremely strange. Can you cancel my account then?'
Her: 'Are you not happy with my offer (pfft, your crappy offer sux) Mr. ****?'
We exchanged a few more words and then i hung up.

Any tips as to what i should do next?

[tomtomtom]

@Sam

Were you talking to the regular C.S.? They are Rogers' lowest level of peons. They have no access to anything.

Here is my experience, I was on a retention plan for 3 years (20 bucks w/ 2 year free cid). It was on a two year mark when my free CID was about to expire. For the time sake, I called in to the regular CS for an extension, she goes no, we cannot offer you that. I am sorry. *We exchanged some arguments*

I said I have had it, can you cancel my account. She goes ok, put me on hold to transfer to cancellation dept (aka client relations). Few minutes later, on a conference call, "this client here tom wants to cancel the account, because I cannot offer him an extension on the free cid"..

The relations rep goes..."Just give it to him! "

The point of this is. regular reps can only follow the rules and can't offer much special deals, unless you are a high revenue customer (upper tier)

[ghettogal]

I've gone through quite a few pages from this thread, but I can't find anything that's what i'm looking for

It seems like everyone has plans around $20-$25 + saf + 911, but I want something under $15 (saf included) with low minutes in Ontario (ie: around 100min/month)

What type of plan can I look for, or is it best to just go with 711 prepaid at 20 cent a minute?

they do have a 15 dollar plan..don't know what it's called but I just got it...this is what they gave me

100 mins + bonus 100 mins (200)
1000 weeknights and weekends
50 txt
CID
SAF waived for 3 yrs

the caller id, 100 bonus mins and SAF waived they threw in...don't knwo about the txt but there is a 15 dollar plan...i told him we don't use that phone much and honestly i've been using 50 mins max on the phone a month so he offered it.

[ghettogal]

@Sam

Were you talking to the regular C.S.? They are Rogers' lowest level of peons. They have no access to anything.

Here is my experience, I was on a retention plan for 3 years (20 bucks w/ 2 year free cid). It was on a two year mark when my free CID was about to expire. For the time sake, I called in to the regular CS for an extension, she goes no, we cannot offer you that. I am sorry. *We exchanged some arguments*

I said I have had it, can you cancel my account. She goes ok, put me on hold to transfer to cancellation dept (aka client relations). Few minutes later, on a conference call, "this client here tom wants to cancel the account, because I cannot offer him an extension on the free cid"..

The relations rep goes..."Just give it to him! "

The point of this is. regular reps can only follow the rules and can't offer much special deals, unless you are a high revenue customer (upper tier)

you know what, after all these months of trying w/ retention they gave me nothing good...then when I called i just spoke w/ a reg csr about cancelling some of the services on my dad's account then one thing lead to another and he had to transfer me to the consolidated dept and that's where I got my deals. I'm not sure if it was still retention but they gave me the best deal.

[sahilz]

I was on a corporate $ 23- 200 6pm eve/wknd/vm/cid + saf + tax = 35ish currently half way in a 3 yr contract.

Called Rogers business dept, and asked the regular csr that bell offered me the 17.50 + 4.95 [http://www.redflagdeals.com/forums/showthread.php?t=673273] , and i will be moving there. She engaged customer relations who offered to match the offer with 2 years contract right away with 250 min/6pm eve/wknd/vm/cid/100txt/100ld + saf + tax = 25ish. No hassel. Only no per second billing after the 1st min. Oh well.

Pretty nice I say.

[capjap]

I am on a corporate plan, $18 for 200 min, cld, vm, $5 add'l for evenings and weekends at 6, and $5 for 5MB data.

I called Roger's to see about changing my plan. The fellow gave me unlimited data for one month to see how much I would actually use, and then convinced me to get the iphone.

He gave me a number to call to see about the upgrade in hardware. I called, the lady told me that it would cost me $199, plus an additional $120 for the upgrade. That is crazy....if I were a new customer, it would be $199 only. She said I had to wait another year, which contradicts what the Roger's store said...that I could do the upgrade in December.

I basically hung up on her.

So how do I go about getting this changed?

[nitroblu]

you know what, after all these months of trying w/ retention they gave me nothing good...then when I called i just spoke w/ a reg csr about cancelling some of the services on my dad's account then one thing lead to another and he had to transfer me to the consolidated dept and that's where I got my deals. I'm not sure if it was still retention but they gave me the best deal.

consolidated dept is the best dept to talk to (of course only accessible if you have more than one service bundled with Rogers). They have the most negotiating power and can give you the best deals. Consolidated retentions will usually offer you something a bit better than wireless retentions. nice they you finally got what u needed :)

So how do I go about getting this changed?
ur not gonna score much help signing up to RFD and asking that question right away.... What exactly do you want changed, to be able to purchase a phone at the new customer price? Well then it comes down to the main question: Are you a new customer?.....ok so then I tihnk that answers your question lol. HUP works different from new activations.

[capjap]

Well as a long time Roger's customer, I would have expected to be able to have the same deal as a new customer. The guy in corporate accounts convinced me NOT to change my plan,(I think I forgot to mention I have 10 cents a minute long distance on my corporate plan) He said I couldn't get all the same features for any price today. He also told me I could get the iphone for $199 without adding data to it, then gave me the number for corporate hardware. That is where the difference was.

I am not sure if calling back again would accomplish anything. Maybe if I tried a different department?

[samsonite]

@Sam

Were you talking to the regular C.S.? They are Rogers' lowest level of peons. They have no access to anything.

Here is my experience, I was on a retention plan for 3 years (20 bucks w/ 2 year free cid). It was on a two year mark when my free CID was about to expire. For the time sake, I called in to the regular CS for an extension, she goes no, we cannot offer you that. I am sorry. *We exchanged some arguments*

I said I have had it, can you cancel my account. She goes ok, put me on hold to transfer to cancellation dept (aka client relations). Few minutes later, on a conference call, "this client here tom wants to cancel the account, because I cannot offer him an extension on the free cid"..

The relations rep goes..."Just give it to him! "

The point of this is. regular reps can only follow the rules and can't offer much special deals, unless you are a high revenue customer (upper tier)

thanks for your response.

This was actually the 4th time i called the retentions dept. about the iphone. The first time i called, the rep wouldn't offer me anything decent. The second time, i spoke to Cynthia, who was very nice and offered me what i stated above. Then i spoke to another rep who confirmed what cynthia was offering me. And finally the last rep who was a pain in the a@@.

I'll probably call again this evening and hopefully i'll get a nicer rep.

[Chinko]

Been with Rogers since 2002

Called retention and well, they were disinterested in making me a real offer at that time. My current account has a cancel on it and will go dark on 19 Dec. I then called again to find out about porting the number to Koodo. I would have to rescind the cancellation, request a port, then pay Rogers 30 days for no service as notice once the port went through. The gal that was dealing with me on the number port issue did care, spoke to retentions, and connected me with another gal that work much harder to arrive a reasonable offer. So is this offer any good for the account rollover and the new activation?

500 min
E/W at 8pm - 7am
CID
Text unlimited in/out
100 LD
No data
3 year term.
All fees, taxes in - total $30.79

Add $7 for basic voicemail

$35 per phone "shipping" (admin fee disguised?) on a Pearl 8120 or Curve. (I am leaning toward the Pearl form factor)

This is for an account that has been month to month for the past two years, and also for a new activation. The new activation would attract additional HUP fee of $50. Two year term would also increase the HUP fees.

Thanks

I would love to know your insights and feedback as well, as I managed to get the exact same deal today from retention. I got the E71 for 99$ and I'm thinking about adding early (6PM) for another 5$.

BTW thanks cloudsuck! :cheesygri

[happycatmeows]

ok, i just got off the phone with a pretty stupid, dense, retarted, egotistic, etc. rep. the convo went something like this:

Me: 'i called a few days ago about the apple iphone. I was told that i could get one (16 gb) for $349 + $35 admin fee, which i tried to get waived but with no luck, and with no data package. The rep i spoke to was named Cynthia and she was kind enough to make a note of the offer. If you want i can give you the note number'

Her: 'mr. ****. i'm sorry but what the rep told you is incorrect. We only offer the iphone for that price if you get a data package as well. There is absolutely no other way to get it for that price. So you would you like a data package, Mr. ****?'

Me: 'No you piece of ***:evil: (just kidding, didn't say that) Well, that's what she promised me and made a note of. Do you have Cynthia's note? Also, since she wouldn't budge on the admin fee, she agreed to waive next month's bill for me.'

Her: 'Yes Mr. *****, i see the note but i'm afraid that we can't offer you that. It's against company policy to sell the iphone for less than $10000 (can't remember exact amount) without a data plan. And sorry about her false promise of waiving next month's bill. I can not do that for you either.'

At this point i was about to explode and let her have it. But lucky for me, i've read many pages of this thread and our experienced members have all warned against arguing with reps. Not only will we not get what we want, my account probably would have been flagged as well.

Me:'This is really strange, extremely strange. Can you cancel my account then?'
Her: 'Are you not happy with my offer (pfft, your crappy offer sux) Mr. ****?'
We exchanged a few more words and then i hung up.

Any tips as to what i should do next?

I was in a similar situation - at first they offerred the Curve to me for free without a data plan, then when I spoke to someone else (Tammy), she basically told me the same thing, that the previous rep gave me incorrect information and she can not honor that offer.

You should call back retention and ask to speak to their manager. Most likely the manager will be "busy" and can't take the call, but you can leave your phone number for the manager to call you back. When I did that, the manager called me back 3 hours later. The manager gave me what I wanted and also gave me an "one-time exception" to get the curve for free without a data plan.

[kiyoraka]

FINALLY! this has been going on FOREVER (Since April) and I am truly happy with what I got and more. I've called a total of 3-4 Times I forgot. haha. My contact has ended already.

$15 Retention Plan

250 Minutes
Unlimited E/W from 6pm
Free Incoming Calls
CD & VM
150 Txts
NO SYSTEM ACCESS FEE (for 1 year only tho)

NO CONTACT (I didn't get a phone... )

Today is a HAPPYYY DAY!
Seems like the wireless companies are getting more competitive.

------------------------------------------

[nitroblu]

FINALLY! this has been going on FOREVER (Since April) and I am truly happy with what I got and more. I've called a total of 3-4 Times I forgot. haha. My contact has ended already.

$15 Plan - (this plan is new and started offered today she says)

250 Minutes
Unlimited E/W from 6pm
Free Incoming Calls
CD & VM
150 Txts
NO SYSTEM ACCESS FEE (for 1 year only tho)

NO CONTACT (I didn't get a phone... )

Today is a HAPPYYY DAY!
Seems like the wireless companies are getting more competitive.

------------------------------------------

Are you in Western Canada?

[kiyoraka]

Are you in Western Canada?

umm... Toronto

Well actually i need to reword my post.. it is a retention plan
Its $15 for 100 + 100 BONUS and 1000 e/w from 6pm <-- this plan is NEW today for retentions to offer. I think someone mentioned from above

BUT.... somehow she said the system didn't let her sign me up with that plan so she gave me the $20 plan and credit $5 for the plan

and the CD/VM/TXTS was from my previous conversation



I sure hope it comes on my bill correctly... cuz it sounds too good to be true!

[yomister]

I want the $15 plan, but I also want the SAF waived which they won't do. Does the "I was promised the SAF waived but I was cut off" line work?

[kidpixel]

I am on a corporate plan, $18 for 200 min, cld, vm, $5 add'l for evenings and weekends at 6, and $5 for 5MB data.

I called Roger's to see about changing my plan. The fellow gave me unlimited data for one month to see how much I would actually use, and then convinced me to get the iphone.

He gave me a number to call to see about the upgrade in hardware. I called, the lady told me that it would cost me $199, plus an additional $120 for the upgrade. That is crazy....if I were a new customer, it would be $199 only. She said I had to wait another year, which contradicts what the Roger's store said...that I could do the upgrade in December.

I basically hung up on her.

So how do I go about getting this changed?

Have you talked to reps in store? Not the rogers plus guys, but authorized retailers. They'll usually waive your Admin fee and throw in some extras, plus get you the phone at w/e the cost of the phone is for new customers.

[capjap]

Yes I have been to the store...I have never managed to get the admin fee waived, but tonight I went to the store, and the girl there gave me another number to call. She told me to say I was a long time customer and to tell them I was not satisfied with what they were offering me. She ended up getting her iphone for $184 with no change in her plan. She also told me about another plan for $30, that if I drop some of my other features, I should be about the same price as I am now. I am hoping for at least the $199 deal and see what happens.

[preshans]

hey guys i did a HUP for a bold a week ago.. Wifi defective. i gave it back to the store. Called up retentions and the lady offered to creditethe BB data ($15) for3months...Online the credit appears as "data attach credit"I was wondering for those who have got their data credited, is this the same credit given to you guys? Also, they offer 100 Bonus minutes? That's ill. I already have the 25 minute good will and 50 bonus. Doesn't hurt to try to get the 100 bonus minutes :lol:

[integrity01]

I called Consolidated customer relations (is that what they call it?) earlier and these are my current plans. Do note that I've been with rogers for 7 years and I use 4 of their services.

phone #1 + 2 (iphone 3g and diamond)

250 mins + 50 bonus mins $20
6pm weeknights $5
unlimited incoming credited
rogers 2 rogers credited
CID credited
$30 value pack: 500mb, 10000 txts, VM

Total: $20 + $5 (6pm) + $30 - $5 MSF cr - $10 Valuepack credit + SAF/911
= 47.45 + taxes.

phone #3

250 mins + 50 bonus mins $20
unlimited incoming credited
rogers 2 rogers credited
CID credited

Total: $20 - $10 MSF cr + SAF/911
= 17.45 + taxes.

[goonx126]

I called Consolidated customer relations (is that what they call it?) earlier and these are my current plans. Do note that I've been with rogers for 7 years and I use 4 of their services.

phone #1 + 2 (iphone 3g and diamond)

250 mins + 50 bonus mins $20
6pm weeknights $5
unlimited incoming credited
rogers 2 rogers credited
CID credited
$30 value pack: 500mb, 10000 txts, VM

Total: $20 + $5 (6pm) + $30 - $5 MSF cr - $10 Valuepack credit + SAF/911
= 47.45 + taxes.

phone #3

250 mins + 50 bonus mins $20
unlimited incoming credited
rogers 2 rogers credited
CID credited

Total: $20 - $10 MSF cr + SAF/911
= 17.45 + taxes.

how do you get to the consolidated department?

[zweinstein]

how do you get to the consolidated department?

you call wireless customer relations and as soon as they see that you have more than one Rogers service, they transfer you to consolidated.

[bubble.tea]

I called Consolidated customer relations ...
I'm surprised they even gave you the time of day.

Consider. Retentions knows they have you on ONE service contract. A dissatisfied Cx is more inclined to cancel one service and move...but a Cx who has two or THREE services on a contract is sure as HELL not in any posn to cancel out all services, pay close to a grand in ECFs...therefore making any attempt at a 'bluff' baloney.

You lucked out. Because the bundle is on the msf itself which is heavily discounted, you're talking about a couple bucks discount anyway...the benefits of remaining separate FAR outweight any benefits of bundling...unless you don't plan on ever calling CCxR.

[shopper-X]

I have a sister in the GTA who's contact is ending with Bell.
So far Retentions has offered me the following for her:

$40.00 Base Plan

700 daytime
UL WN/WE @9pm
UL Network Calling

$20.00 Value Pack

10,000 Sent Text Messages
10,000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
$0.00 1,000 Canadian Long Distance (gave it for free)
$6.95 SAF
$0.50 e911
Total: $67.45
w/Tax: $76.22
Devices @ new activation 3 year prices.

With this being a new sign-up in the GTA, is this a good deal?

[gregroy]

my retention plan is as follows.
250 weekday
unlimited incoming
8 pm evenings (mehhh)
call display
100 long distance
100 text messages
20$ + saf + 911 + tax



I thinks its ok. I would have liked to get a rogers to rogers credit and early evenings but I am not so good at negotiating.

[aalee]

I got a Bold for $199 through retentions
Am I still eligible for the $50 MIR?

Also, is there 3 months unlimited data use for the $30 package (500 MB, 10,000 SMS, etc.)

[integrity01]

..the benefits of remaining separate FAR outweight any benefits of bundling...unless you don't plan on ever calling CCxR.

It depends. I am benefitting from bundling. either way i was going to use these services.. cable, homephone, internet, etc. and bundling makes it more convenient and cheaper than not bundling.
the 15% i get for each area of service adds up each month, and i believe i am saving a lot of money this way.

And, i'm only on contract with wireless. i am able to cancel my other 3 services with them right on the spot, which is enough to use as a "bluff" imo.

[T-Man]

I have a sister in the GTA who's contact is ending with Bell.
So far Retentions has offered me the following for her:

$40.00 Base Plan

700 daytime
UL WN/WE @9pm
UL Network Calling

$20.00 Value Pack

10,000 Sent Text Messages
10,000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
$0.00 1,000 Canadian Long Distance (gave it for free)
$6.95 SAF
$0.50 e911
Total: $67.45
w/Tax: $76.22
Devices @ new activation 3 year prices.

With this being a new sign-up in the GTA, is this a good deal?

I think thats pretty good. I'd signed up on the spot if they throw in unlimited incoming too.

[Mad.Whack]

I'm surprised they even gave you the time of day.

Consider. Retentions knows they have you on ONE service contract. A dissatisfied Cx is more inclined to cancel one service and move...but a Cx who has two or THREE services on a contract is sure as HELL not in any posn to cancel out all services, pay close to a grand in ECFs...therefore making any attempt at a 'bluff' baloney.

You lucked out. Because the bundle is on the msf itself which is heavily discounted, you're talking about a couple bucks discount anyway...the benefits of remaining separate FAR outweight any benefits of bundling...unless you don't plan on ever calling CCxR.

The big picture is he can walk away with 3 services to a competitor. And the cancelation fees are by no means a security blanket for Rogers. They need and want you for the long haul on as many services as possible.

I'd be surprise to see CR refuse to offer a good plan to a Rogers client with 2+ services. So what if he saves 5-20$ on his cell, he's still a cash cow in their perspective.

[macrossr]

Can someone let me know if this is a good deal.

I am current with Rogers for HDCABLE/WIRELESS/INTERNET EXTREME/HOME PHONE

I have been with Rogers wireless for more than 5 years and in May 2008 I have consolidated all the service together. At the time, the rep I spoke to did not mention clearly the 2 year commitment requirement when I consolidate all the services together, otherwise I would have gotta a much better deal for the wireless at the time. Here is my current plan

50min weekday
1000min weekend/evening (6pm)
$20

Today I called Rogers customer service as I wanted to upgrade my wireless plan and phone to the HTC Touch Diamond (with Data plan), and the best deal I have (without changing my cell#) is $199 with 3 years contract and a minimum of $45 combined voice/data plan (any combined standard plan). This surely is not a good deal at all, any new customer can get this deal as standard anyways.

I am really mad about the bad deal they are giving me, all the time I thought I am contract free for the wireless because the rep did not explain to me clearly of the 2 yr commitment at the time of consolidation for the Better Choice Bundle, therefore I thought I would have gotten a much better deal if i renew the contract now.

I was asking for a cheaper price on the phone ($100 instead of $199) but was turn down. I didnt threaten to cancel my plans (but i really do), do you think they will give me a better deal if I cancel my plans?

Thank you ahead for your input

[nitroblu]

what's up with the recent trend of ppl joing RFD just to ask repetitive questions?

I got a Bold for $199 through retentions
Am I still eligible for the $50 MIR?

Also, is there 3 months unlimited data use for the $30 package (500 MB, 10,000 SMS, etc.)

no, you should not be able to get 3 months unlimited data (it's not part of the vp offer)

[shopper-X]

I think thats pretty good. I'd signed up on the spot if they throw in unlimited incoming too.

I just got 6pm added.
With 700 minutes, UL network calling & WN/WE @ 6pm, going for UL incoming would not be worth losing this deal.

For the experts here, should we just sign the deal now w/6pm and try for a $10 credit in 6 months, or try for a $10 credit before signing up?

[cloudsuck]

Been with Rogers since 2002

Called retention and well, they were disinterested in making me a real offer at that time. My current account has a cancel on it and will go dark on 19 Dec. I then called again to find out about porting the number to Koodo. I would have to rescind the cancellation, request a port, then pay Rogers 30 days for no service as notice once the port went through. The gal that was dealing with me on the number port issue did care, spoke to retentions, and connected me with another gal that work much harder to arrive a reasonable offer. So is this offer any good for the account rollover and the new activation?

500 min
E/W at 8pm - 7am
CID
Text unlimited in/out
100 LD
No data
3 year term.
All fees, taxes in - total $30.79

Add $7 for basic voicemail

$35 per phone "shipping" (admin fee disguised?) on a Pearl 8120 or Curve. (I am leaning toward the Pearl form factor)

This is for an account that has been month to month for the past two years, and also for a new activation. The new activation would attract additional HUP fee of $50. Two year term would also increase the HUP fees.

Thanks

I would love to know your insights and feedback as well, as I managed to get the exact same deal today from retention. I got the E71 for 99$ and I'm thinking about adding early (6PM) for another 5$.

BTW thanks cloudsuck! :cheesygri

Hey hCinko you're welcome.

The CSRs are playing the bait and switch game with me. The original call that yielded that offer failed to document anything about me making any deal conditional on both the rollover and new activation being identical plans. I said that I would go elsewhere if this was not doable because I want simplicity by having two identical plans. At least she provided me with a confirmation number to this offer on a rollover. Unfortunately I was not able to record the conversation where she agreed to my terms of two identical plans. I called again and after me reiterating what offer had been made the CSR agrred that she too could make this offer, but I would have to go out and buy the new activation from a retailer, then she would be able to "fix" things to make it Identical. She was directing me to go out and get a BB-8220 on a $25 plan with the cheapest data plan on a three year term which would get me that phone for the promo price of $49.99. I was getting a weird vibe from this because she said that she could also ship it to me, and do essentially the same thing, but it would take longer. She claimed that her terminal then "froze" and she could not proceed with the new activation. Hmmm... She also said that she could not provide me with any pricing for a HUP on the rollover unless I allowed her to remove the cancellation order. Hmmm.... This time I was recording the conversation so I said that I did not want to remove the cancellation order because I was only initiate the rollover if I was getting the same plan on both existing and new activation accounts. She said "no problem", and proceeded to give me HUP pricing. She even gave me her email address, but is not responding to me. I emailed her the terms I wanted and she agreed to them (while I was recording). Yesterday I got a message on my cell that she spoke to a manager and she could not do the new activation on the same plan. I am glad I did not buy from a retailer as she encouraged me to do. She did say that she had rolled over the existing account for me. Hmmm... I will be back calling during regular business hours on Monday to hopefully speak to a manager.

Just thought I would throw this in here FWIW

How To Mind Control Customer Service Reps

http://consumerist.com/341815/how-to-mind-control-customer-service-reps?source=rss

[shmeli]

Has anyone been able to get Nokia E71 on a renewal for a dscent price? They offered me it was $374. I was ready to pay $99 for it. Told me to call in a couple of months.

[preshans]

http://i204.photobucket.com/albums/bb163/preshans/ROGERS/untitled.jpgHey Guys, callled in today...asked the guy about the 100 min bonus...he put me on hold and offered to give me a 250 minute bonus for as long as i want.
So therefore I get 575 minutes a month.



I AM SO HAPPYY . Thank you rogers . Another HAppy customer :D

[nitroblu]

@william_yu7
I wouldn't push it. I'm not even sure how much more you could ask for. Might get audited if it's not justified.

[flinstoner]

I'm surprised they even gave you the time of day.

Consider. Retentions knows they have you on ONE service contract. A dissatisfied Cx is more inclined to cancel one service and move...but a Cx who has two or THREE services on a contract is sure as HELL not in any posn to cancel out all services, pay close to a grand in ECFs...therefore making any attempt at a 'bluff' baloney.

You lucked out. Because the bundle is on the msf itself which is heavily discounted, you're talking about a couple bucks discount anyway...the benefits of remaining separate FAR outweight any benefits of bundling...unless you don't plan on ever calling CCxR.

I beg to differ.... I've been a consolidated customer for several years now, and since then have negotiated excellent deals. For example, without threatening to cancel for one second and just asking nicely (first to a regular Cust. Service Rep, then again to Consolidated Customer Relations) I was able to negotiate an iPhone 3G with:

+ $20 Rate Plan (250 minutes, E/W, R2R)
- $10 Monthly Credit
+ $15 iPhone Value Pack (VM, 2500 Txt, Call Display)
- $10 credit against Value Pack
------------------------
$15 /month + SAF + Taxes

The way I understand it, it's all based on revenue brought in to Rogers, nothing to do with whether your services are bundled or not bundled . The other thing that determines how good a deal you get is the luck of the draw.....which agent you get. I've reached retentions with absolutely no success - even with what I had a billing problem - and other retention people who offered me more than what I was asking for... So IMHO there are 5 keys to success when negotiating with Rogers:
1) Research (like this thread)
2) Persistence (try, try again)
3) Being nice with the agents - no need to threaten to cancel either.
4) Revenue you bring in to Rogers (so more services - more likely they are willing to negotiate)
5) Luck of the draw

[nitroblu]

So IMHO there are 5 keys to success when negotiating with Rogers:
1) Research (like this thread)
2) Persistence (try, try again)
3) Being nice with the agents - no need to threaten to cancel either.
4) Revenue you bring in to Rogers (so more services - more likely they are willing to negotiate)
5) Luck of the draw

That's a good summary of this thread. However, I don't think you stressed enough just how important luck is in negotiating. A lot of ppl who do research on this thread and then post here after they get rejected, all confused, haven't seem to realize that luck is probably the biggest factor that plays into what you get offered. Sadly, it's been stressed non-stop in this thread, but some ppl refuse to understand that lol. You can be the perfect customer with a "perfect" customer history, but if you get a difficult rep, you're not going to get what you want/what you feel you should get.

[capjap]

Okay, so here's how it went

I went into my local Roger's to see about an upgrade to iphone. It was a no go, and the lady there was very helpful. She gave me the following number to call

1-866-897-3008

I called, explained my desire to have an iphone. The guy says just a sec. Then he comes back and explains why I can't get one....corporate plan, have to wait a year...blah blah, blah. Then he proceeds to say, I can give you a refurb for $149, has less than 30 min on it, and you don't have to add the data package on to it.

I jumped on it. He was ever so much more helpful than the woman I spoke to in corporate upgrades. So maybe that number will be more useful to some of the other people here.

I ended up adding the data on anyway, and took off another service, so I am adding $20 to my monthly bill. But I still don't have texting, which is what I was on about from the beginning. Oh well.

[shopping_princess]

Okay, so here's how it went

I went into my local Roger's to see about an upgrade to iphone. It was a no go, and the lady there was very helpful. She gave me the following number to call

1-866-897-3008

I called, explained my desire to have an iphone. The guy says just a sec. Then he comes back and explains why I can't get one....corporate plan, have to wait a year...blah blah, blah. Then he proceeds to say, I can give you a refurb for $149, has less than 30 min on it, and you don't have to add the data package on to it.

I jumped on it. He was ever so much more helpful than the woman I spoke to in corporate upgrades. So maybe that number will be more useful to some of the other people here.

I ended up adding the data on anyway, and took off another service, so I am adding $20 to my monthly bill. But I still don't have texting, which is what I was on about from the beginning. Oh well.

that's sweet! i assumed you signed a 3yr contract?

[choch]

http://i204.photobucket.com/albums/bb163/preshans/ROGERS/untitled.jpgHey Guys, callled in today...asked the guy about the 100 min bonus...he put me on hold and offered to give me a 250 minute bonus for as long as i want.
So therefore I get 575 minutes a month.



I AM SO HAPPYY . Thank you rogers . Another HAppy customer :D

so basically you only pay 25.00 a month plus SAS and 911? So its around $36.66 a month for all that stuff you got?? Thats incredible.

[cloudsuck]

Negotiated using this http://www.redflagdeals.com/forums/showthread.php?t=673273 as a base target plan...

Got this against the Bell plan:

200min
EW 6pm - 7am
100 min Canadian LD
CID
Text unlimited in / 2500 out
VM
No Data
Free Motorola Rokr E8
1st month free
First three month unlimited calling
No $35 admin fee
3 yr term
Total $27.94/month


Been a Rogers customer since 2002. Been month to month for over two years. Rolled the account over for:

500 min
EW 8pm - 7am
100 min Canadian LD
CID
Text unlimited in/out
VM
No Data
Free Blackberry 8120
No $35 admin fee
3 yr term
Total $30.79/month

Dealt with Michael - super nice guy. It took many, many calls to get a CSR that did not play games, and made me the best offer that he truly could.

[majorwang]

Just renegotiated a new 3-year renewal plan (had 2 years remaining on my existing plan).

- 725 daytime minutes
- unlimited weekends/evenings at 6pm
- 100 Canadian long distance
- VM, caller ID
- 500 MB Blackberry data
- 10000 sent picture messages
- 10000 sent text
- Rogers-to-Rogers
- Rogers-to-Fido
- Rogers-to-home phone
- free Blackberry Bold (paid $35 for shipping)
- $66.58/month all in

been with Rogers since 1994

[hitek0007]

Is the iphone refurb 3g?

[zweinstein]

Is the iphone refurb 3g?

Yes. Of course. Rogers never sold the original iPhone.

[choch]

Yes. Of course. Rogers never sold the original iPhone.

which is a shame because the 2g is better.

[felixmo]

Hey,
has anyone still been able to get the $10 credit for the $30 data value pack (10,00 txt, 500mb etc)?

[skinnydragon]

can somebody tell me what EPP stands for? (epp plan)?
sry if this is a stupid quesiton, i read through many posts but most ppl use use the acronym .


thx

[Crimzaelus]

Hey,
has anyone still been able to get the $10 credit for the $30 data value pack (10,00 txt, 500mb etc)?

I did...I asked the rep and she didnt question me about it. :D

[Narutard]

can somebody tell me what EPP stands for? (epp plan)?
sry if this is a stupid quesiton, i read through many posts but most ppl use use the acronym .


thx

employee price plan

[felixmo]

I did...I asked the rep and she didnt question me about it. :D

i'm going to ask today:D

[schumimtl]

Hi guys,

I've got the regular corporate plan with VM, 200mins, 6pm-8am and WE unlimited, VM and CID.
It's something like 25$ plus SAF and taxes.
However, I didn't have to sign a contract, and have had this plan for about a year and a half or 2 years.
What are my chances of calling in and getting something better, or should I stick with what I already have, what are my options?

everybody's opinion is appreciated.
thanks

[ultra]

anyone recently upgraded the phone? wondering if there is any free phone I can get... thinking of the lg tu915, will it work without data plan?

[001Stunna]

contract just ended and this is what i got on a 3 year contract, thinking imma call again though as its not that hot of a thing...

+$47
750 Daytime minutes
Unlimited Evening(6pm) & Weekends
Network Calling (Rogers/Fido)
+$10
Unlimited incoming calls
+$11
Caller ID + Name Display
Voicemail
Who Called
125 Txts
+(-$15) Credit for 3 years
+Free BB Curve
+6.95 + .50 System access fees & 911

So...
47+10+11+6.95+.5=$75.45 Normal Price before taxes
75.45-15credit=60.45
60.45* 85%(15% bundle savings)=$51.38 monthly before taxes

TOTAL WITH TAXES=58.05

How does that sound,any suggestions on what other things i should ask for...

[lovepizza]

alright so i finally made the call today, shud i bite?

$42.50 plus taxes
500 day time
free after 6pm and weekends
free incoming
100 ld
plus the $30 data plan
bold at $99
admin fee waived

can i get something like this for cheaper? i need the free incoming option tho.
total of $30 credit. i would like the 1000 ld. what's the "max" credits you can get?

[anton204]

alright so i finally made the call today, shud i bite?

$42.50 plus taxes
500 day time
free after 6pm and weekends
free incoming
100 ld
plus the $30 data plan
bold at $99
admin fee waived

can i get something like this for cheaper? i need the free incoming option tho.
total of $30 credit. i would like the 1000 ld. what's the "max" credits you can get?

This is a deal as you have data in it, but you haven't specified ur data plan. Sounds like a good plan but you might be able to do better.

[lovepizza]

This is a deal as you have data in it, but you haven't specified ur data plan. Sounds like a good plan but you might be able to do better.

$30 data plan
is the 500mb, 10000 mms sms, voice, caller id


i just called in again. they won't budge and said i'm "maxed" out on credits.

[ondogkevin]

Hi everyone.. I am wondering if i can negotiate with CSR to make my plan much better..
Here is my plan right now and i just got it renewed half year ago .. still 2.5 years left.. :(

300 mins day time
CID + VM+R2R+ unlimited after 6 and weekend + 100 LD + 500 sent txt.

->$20 + SAF +TAX = 32

How to make them waive the SAF fee?? as i have 3 phones and the SAF fee accomulated to be like more than 20 buck each month?? any idea ??

also , I want to get a Iphone/Bold and i'd like to add the data plan on it.. but i m nt sure which one is most valable (assuming no more $30/6GB) ...what s the best offer for your guys ??

Thanks for advices. ...

[nsx_modified]

called like 4 times, the first time i called they actually gave me the standard retention plan, then the other 3 times no budge at all!!....they just gave me crap and sayin i couldn't do anythin cause i'm on a corp plan and such.

so finally the last guy didn't do much either, but gave me HUP (iphone for 149) no contract, $10 off my cable, $10 off internet for a yr and 10% off my phone bill.

i should prob call back later and ***** some data...:(

[ondogkevin]

called like 4 times, the first time i called they actually gave me the standard retention plan, then the other 3 times no budge at all!!....they just gave me crap and sayin i couldn't do anythin cause i'm on a corp plan and such.

so finally the last guy didn't do much either, but gave me HUP (iphone for 149) no contract, $10 off my cable, $10 off internet for a yr and 10% off my phone bill.

i should prob call back later and ***** some data...:(

How could you get some discount on other services rather than wireless?? could they actually do that ?? I am wondering how you managed to get the iphone without renew your contract.. as I called them for few times and they insisted to renew my contract if i want HUP..

[idesign]

I had following plan below
$30 100 Weekday/Unlimited Incoming/UNlimited eve&week from 6pm
$20 Comm Pack
I was getting $5 off plan and $10 off from value pack.So total i was getting $15 off,

Today i called to renew my plan and they offered me 100 Bonus minute,100 long distance $10 extra discount.
I was also offered unlimited rogers to rogers but when i checked online it doesnot show in account
Current i have $20 comm pack.I was getting $10 off on it.I asked them to remove this package and add $30 data value packge and give me extra $10 off.they agreed.But when i checked my online i see the new $30 data package is not added and i am getting extra $10 off on my old $20 package.so basically $20 value pack for free

Now my new plan is Below

$30 plan -$5 credit
200 Daytime
Unlimited Incoming
Unlimited Eve/Wnd from 5pm
100 Long distance
$20 old Comm Pack with 5mb data -$2o credit

So total i would be paying would be 25+3+6.95+.50+tax=$40.05

I got 8GB iphone refurbished for $149.99 with $35 activation fee waved.

So should i call back and ask them to give me free R2R.i am scared they would take new credit back.what do u think.is this good deal i am currently getting

please let me know

[kiyoraka]

anyone recently upgraded the phone? wondering if there is any free phone I can get... thinking of the lg tu915, will it work without data plan?

YUP i just got the LGTU915 w/ a retention plan. I got it for $64 (no activation or any other fees) signing a Two Year contract. This is as LOW as it will go...or so she claims.

[landraek]

Hi everyone.. I am wondering if i can negotiate with CSR to make my plan much better..
Here is my plan right now and i just got it renewed half year ago .. still 2.5 years left.. :(

300 mins day time
CID + VM+R2R+ unlimited after 6 and weekend + 100 LD + 500 sent txt.

->$20 + SAF +TAX = 32

How to make them waive the SAF fee?? as i have 3 phones and the SAF fee accomulated to be like more than 20 buck each month?? any idea ??

also , I want to get a Iphone/Bold and i'd like to add the data plan on it.. but i m nt sure which one is most valable (assuming no more $30/6GB) ...what s the best offer for your guys ??

Thanks for advices. ...

I have the blackberry bold with a blackberry they have a 25$ 500 mb data plan, ive been using a blackberry for about 3 years now fairly heavily and i dont even hit 50mb. thats using the telenav gps 60 hours per month, alot of email, browsing.

[lem1]

I had data only plan (flex 500 MB $30) two months into 3 year contract.

I called in to see about adding the $17.50 EPP and switching the data flex plan to $30 Blackberry Vlaue Pack.

No problem. They could do that plus add 5:00 PM calling. Total monthly before tax would be $56.95. I wanted the $5, 1000 minutes long distance. The data rep could not add it and transferred me to a "special" department where she thought they could add it. The "special" department could not add it either. CSR said for $2.50 more a month she could switch me to a plan where the LD could be added.

Effective immediately:

$20 - 250 WD minutes unlimited eve/we
$7 - 5:00 PM early calling
$5 - 1000 Canadian long distance
$30 - Blackberry Value Pack (500 MB data/VM/CID/text/MMS)
$7.45 - SAF+911
-$5 - three year credit toward the 5:00 PM calling
-$10 - three year credit (CSR said "just because". I didn't question this. )
Total $54.45 before tax.

A Blackberry Curve is on the way - $0 + $35 admin. I see others got it for $0 but I'm not complaining.

Everything shows online and I called back to check the amount of the two credits and it was confirmed to be $5 plus $10.

I'm very pleased with my new plan. I did not call trying to get a "retention plan", but I think that's what I got.

[ClayMan]

Are they open for business today? Maybe they're a little more generous, I mean, it's Christmas! :cheesygri

[Superbman]

Got this a month ago, but forgot to post. Here is my plan with Rogers:

- 250 min, early evenings @ 6 & weekends
- CID, VVM, 2500 txt, Whocalled
- 6gb data
- 1000 min LD Canada, free rogers 2 rogers, unlimited incoming
- 16gb white iphone ($50 credit, no admin fee)

= $70 per month, taxes & fees in

I'm happy! :D

[HI-ROLLA]

talk about ripoff... I called got transferred 5 times... and still couldn't get any decent plan... i'm on a corp plan and the contract ended about 2 yrs ago and have been on month to month since and now looking to upgrade to a BB Bold w/ Data but the Rogers reps are not giving me anything...

some douche offered me $40 Data plan for 4MB... that moron needs to get fired.

I don't understand how these ppl get trained sometimes...

[skinnydragon]

Got this a month ago, but forgot to post. Here is my plan with Rogers:

- 250 min, early evenings @ 6 & weekends
- CID, VVM, 2500 txt, Whocalled
- 6gb data
- 1000 min LD Canada, free rogers 2 rogers, unlimited incoming
- 16gb white iphone ($50 credit, no admin fee)

= $70 per month, taxes & fees in

I'm happy! :D

how much u get the 16gb iphone for?

[redflag]

Yes. Of course. Rogers never sold the original iPhone.

:confused:Are you being sacastic? I thought they do.....

[mlerner]

talk about ripoff... I called got transferred 5 times... and still couldn't get any decent plan... i'm on a corp plan and the contract ended about 2 yrs ago and have been on month to month since and now looking to upgrade to a BB Bold w/ Data but the Rogers reps are not giving me anything...

some douche offered me $40 Data plan for 4MB... that moron needs to get fired.

I don't understand how these ppl get trained sometimes...

You won't get any deals on a corp plan, much less for BB data.

[Rob76]

talk about ripoff... I called got transferred 5 times... and still couldn't get any decent plan... i'm on a corp plan and the contract ended about 2 yrs ago and have been on month to month since and now looking to upgrade to a BB Bold w/ Data but the Rogers reps are not giving me anything...

some douche offered me $40 Data plan for 4MB... that moron needs to get fired.

I don't understand how these ppl get trained sometimes...

Just request the $30 BB Data Value Pack (I can't remember the code) that includes EVM, CID with Name Disp, Who Called, 10k text, 10k MMS and 500MB of BB BIS Data. Most people (myself included) who got this VP were given $10 MSF credit on it so it's only $20/month. The best value add-on right now for Blackberry IMO.

[surge]

I just renegotiated and got 100 text added to my plan.

Now it's:

250 mins + 50 bonus mins
Free Rogers 2 Rogers
evenings/weekends after 6pm
CID
100 text

The lady added in 3 months of ul local calling and 1 month free on 2 lines. Oh and I got the bold for 99$ no data plan. (with the 1 month free on 2 lines (=60$) my bold comes out to 40$ + activation = 75$).

Good deal, right?

Edit--- My plan is only 20+SAF+911

[fallengod]

Tonight is the night to call!

I basicly noted I try calleing to ask for an resonable deal a few times over the past month, and everone is not helpful in what I was looking for. I mention the regina plan for 35$ with data wonder why is it 10$ more in ontario.

Basicly I was really nice to the agent told her I was looking to upgrade to the htc dimonid for 199$ with no admin fees and I'm willing to renew my current plan (25$ retainion plan from 2 year ago) for an other 3 year. she put me on hold for a few mins and she say ok she can do that!

we talk some more and i mention to her that i'm really looking at a data plan but don't want to get stuck with an 100 ecf if I'm not happy with the data as this is my first data phone. then she offer me 3 month free data and if i don't like it i can canel no problem, and if i do want data noted on my account that she can give me the 45$ plan with 10 $ discount + free cid.


so in the end I got
3 year renewal
my current plan 25$
-250min
-e/w at 6pm
-r2r
-cid
htc dimonid for 199 no admin fee
+ free data for 3 months

and she noted that i can switch to the 35$ plan with
everthing I have now plus
-1000 sms
-1000 mms
500mb data

[idesign]

I had following plan below
$30 100 Weekday/Unlimited Incoming/UNlimited eve&week from 6pm
$20 Comm Pack
I was getting $5 off plan and $10 off from value pack.So total i was getting $15 off,

Today i called to renew my plan and they offered me 100 Bonus minute,100 long distance $10 extra discount.
I was also offered unlimited rogers to rogers but when i checked online it doesnot show in account
Current i have $20 comm pack.I was getting $10 off on it.I asked them to remove this package and add $30 data value packge and give me extra $10 off.they agreed.But when i checked my online i see the new $30 data package is not added and i am getting extra $10 off on my old $20 package.so basically $20 value pack for free

Now my new plan is Below

$30 plan -$5 credit
200 Daytime
Unlimited Incoming
Unlimited Eve/Wnd from 5pm
100 Long distance
$20 old Comm Pack with 5mb data -$2o credit

So total i would be paying would be 25+3+6.95+.50+tax=$40.05

I got 8GB iphone refurbished for $149.99 with $35 activation fee waved.

So should i call back and ask them to give me free R2R.i am scared they would take new credit back.what do u think.is this good deal i am currently getting

please let me know


Finally got better then i wanted.
called today and got Unlimited Network Calling Added.
So my new plan is
$30 Plan-$5 Credit
200 Daytime Minutes
Unlimited Eve&Weekend from 5pm
Unlimited Incoming
Unlimited Network Calling +LD
100 Long Distance
$20 Comm Pack -$20 Credit
$3 Early Eve 5pm

Total $30+$20=$50-$25 credit +$6.95+$0.50+Tax=$40.05

Can any1 tell me if it good deal.

[Badman]

is retentions open on christmas day?

What boxing day?

[hamzanaeem002]

is retentions open on christmas day?

What boxing day?

+1 I would like to know too

[ilusa]

Hi, my cell phone plan will be up with Bell Mobile in a few months, I am looking around for deals

Would i be able to call rogers and ask to speak to retentions even though im not a customer, but a current customer of bell. Looking for the best deal/

Or would that not work ?

Also. i was wondering if people sell there plan, i have seen it on ebay + other sites, where someone no longer has use for there phone/plan and would like to get out of it, so they sell it all together?

Is there a place on the board to find those sort of deals?

[shopper-X]

+1 I would like to know too

Most call centers in North America are closed on both days. They should be open on Saturday.

[redflag]

Tonight is the night to call!

......

and she noted that i can switch to the 35$ plan with
everthing I have now plus
-1000 sms
-1000 mms
500mb data

So this $35 plan includes both voice and data? I guess SAF is extra?

Thanks,

[fallengod]

So this $35 plan includes both voice and data? I guess SAF is extra?

Thanks,

ya that both voice and data...I try to push harddd on the SAF but she just can't do anything about it. so in the end after tax and all is come up to just under 50$ a month with tax.

[landraek]

i have worked at a couple call centers, not for rogers, but for the most part they all work similar in their billing systems. you usually cant have more in credits than your monthly service fee.
ie/ ur 17.50 plan is + 7.00 for the early evenings - 7.00 credit for early evenings credit - 10 credit towards the value pack leaves you at 7.50 so that means you cant get the full 15 credit for the incoming calls cuz that would put u at -7.50 per mth so system will only give you 7.50
make sense?

[uzer101]

here is what i got:

Line #1
8GB iphone - $149+$35admin
no data plan (i plan to sell this phone)
plans stays the same.

Line #2:
8GB iphone - $174
375 minutes - $25 - already had
R2R
1000 cdn LD minutes - $5
$30 value pack with (10000SMS, 10000MMS, CID, EVM, Who-Called, and 500MB)
-$15 discount(combined old discounts)

so plan is $25 + $5 + $30 - $15 + 6.95 + $0.50 = $52.45 + tax

[Superbman]

how much u get the 16gb iphone for?

299

[lyiao403]

I have been trying to get an IPHONE for my hubby for a while now and so far calling retention for a HUB didn't get me very far as the CSR quoted me an arm $450 plus or a leg $600 plus for an 8G or 16G respectively.
Wondering from all of you guys out there how I can approach to get a better deal. I have 2 lines with the following details, free 100 LD, free 125 sent text message, voicemail and 200min/250min daytime with evening starting at 8pm. Credit & tax all in for $45 inclusive. One line has 2 years left and one has 1 year left and both due for HUB. Seeing all comments from you guys here saying you get multiple Iphones for around $200 I am puzzle on how is your strategies? How many time should I try my luck before I get blacklisted? Thanks.

[chachu]

Have been with Rogers wireless more then 6 years no contract have $20 Plan 250 Free Eve/Wkds Free.R to R free,Call Display Free with tax and SAF $31.
Want to get I Phone ,which way to head for a good deal ..?
Thanks

[iPhOwned]

$17.50 - Rogers Wireless Insider EPP
-200 Daytime Minutes
-Unl. Nights and weekends (6pm)

$0.00 – Unlimited Incoming Local Calling ($15 credited)
$0.00 – Unlimited Network Calling ($10 credited)
$30.00 – iPhone Data Value Pack
-500mb Data
-10,000 text messages
-10,000 picture messages (useless for now on iphone)
-Visual Voicemail
-Caller ID
---------------------------
$47.50 – Total Charges
$6.95 – System Access Fee
$0.50 – 911 Emergency Service Fee
----------------------------
54.95 + tax


took awhile to tailor the plan perfectly and get it down to where i wont go over minutes. i was paying $90/month + tax back in august, got it down quite a bit since then (biggest rebate was going from 6gb 30$ plan to data pack, i never used more than 300mb and i surf alot)


key, call and ask nicely, maybe complain about what bothers you in the plan (for me it was the 3g being slow or always going on edge), or state that your current plan is over your budget .... you cant make it perfect in one call, but get one thing added every week or 2 et voila...

[lacostepolos]

i have a better retention deal

Voice ($20)
- 325 mins
- free evenings and weekends starting from 8pm (kept me with old 8pm evening start)
- free rogers to rogers
- free incoming

Blackberry Value Pack ($30- $10 promotional discount- $10 txting credit - $7 callers id credit from before)------> $3 :)
- 500mb
- unlimited personal email
- unilmited instant messaging
- 10,000 SMS
- 10,000 MMS
- who called feature
- enchanced voicemail
- callers id

Total= 20+3+ 6.95 system access + .50 emergency= $30.45

[k__dam]

i have a better retention deal

Voice ($20)
- 325 mins
- free evenings and weekends starting from 8pm (kept me with old 8pm evening start)
- free rogers to rogers
- free incoming

Blackberry Value Pack ($30- $10 promotional discount- $10 txting credit - $7 callers id credit from before)------> $3 :)
- 500mb
- unlimited personal email
- unilmited instant messaging
- 10,000 SMS
- 10,000 MMS
- who called feature
- enchanced voicemail
- callers id

Total= 20+3+ 6.95 system access + .50 emergency= $30.45

Any scans for proof?

[lacostepolos]

just got deal today.....will post when bill comes.....couldn't believe they transferred the $10 txt credit and $7 caller id credit either

[lacostepolos]

the free rogers to rogers and free incoming were from other calls tho....didn't get this all in one call...took around 4 calls in a span of 3 months

[L0uie]

hey guys, im really interested in getting a better voice plan + data for my bold, my sister got me a bold from her account for $99 and gave it to me.

My current plan is:
150mins/early evenings+wkends - $25
Communicate Value package (CID/VM/125txt) - $11
+SAF/911 totaling to 48.66

And if u ask me this plan is really crappy and iam certainly overpaying.

So heres my question, whats the best way to get the retention plan and the $30 value pack w/ the $10 credit. Would it be wise to get the retention plan first then call a few days later to add the data plan? I would love to keep my bill under $45 if possible w/ data.

Any tips would be greatly appreciated!

[redwings_patriots]

I had to speak with Rogers 4 times to get my deal.

1st call got me a crappy offer.

2nd call got me a;
- blackberry bold for $99 + $35 activation fee.
- 250 anytime mins
- free wk/ev after 6pm
- free R2R
- blackberry value pak (Call ID, enhanced voice mail, 10,000 SMS, 10,000 MMS, who called)

3rd call got them to waive my $35 activation fee.

4th call got them to add 100 nationwide LD minutes.

I signed a 3 year deal. I pay $40 + SAF + 911 + tax.

They were absolutely unwilling to waive SAF.

[willeh]

I called in about a week ago to change my 6gb data plan to the $30 dollar data value pack, I saved about $11 from the other value pack plus I got 100 bonus minutes for asking retentions.

350mins anytime
R2R
100mins LD
e/w 6pm
$30 value data pack

$40+saf+tax

next time I call in, definitely going to ask for unlimited incoming/1000mins LD credit.

[hseeng]

Anyone able to get a BB Curve 8900 (Javelin) for 79.99?

I have the President letter for Blackberry upgrade.
$0 for Curve and
$99 for the bold

However I want the 8900. There is another thread mentioning something like
BB Curve 8900 (Javelin) for 179.99 - 100 bill credit = $79.99

Called retentions. No way they said.

[Magoomba]

Curious to know does Rogers still offer the 6GB iPhone plan for $30?
Seems most of you are switching over to the $30 Data Value plan with 500MB.
Is it because 99% of people will not go over 500MB of data?

Thanks.

[kmchow]

After the Iphone was launched for several months, a Rogers rep was quoting that 60-70% (forget the exact amount) of customers on the 6Gb data plan don't exceed 1Gb/month. This was probably in response to criticism for not having an unlimited data plan. You can debate among yourself whether the rep was telling the truth. But the 20/80 rule probably applies here as well. 20% of clients use up 80% of the bandwith/quota. The other 80% only 20% of their bandwith/quota.

[Magoomba]

So there are people who use more than 500MB.
On the data value pack, they're going to get hit with a massive bill.
I can't decide between asking for the 6GB plan or the value pack.
I keep thinking that some new killer apps are going to come out which will be capable of using up the bandwidth.
I heard there's some VoIP 3G applications out now.

[Kaitlyn]

So there are people who use more than 500MB.
On the data value pack, they're going to get hit with a massive bill.
I can't decide between asking for the 6GB plan or the value pack.
I keep thinking that some new killer apps are going to come out which will be capable of using up the bandwidth.
I heard there's some VoIP 3G applications out now.

I am sticking with the $30/6GB for now. Like yourself, I fear that some great new app will come out that will just eat up data (like data-based GPS navigation maybe?). Also with my new x61s, I am likely to tether more often which makes chewing through data much easier.

I have only gone over 500MB once, and most of the time I am less than 200mb...

[b1uesphere]

Is Call Forwarding no longer a standard feature? Why? :confused:

[BB88]

Just called the customer relation department asking for an upgrade to iPhone. They told me they only carry the refurbished model from day 1, and any new iPhone upgrade has to be done through the HUP (which is more expensive). Is that true?

I just got the BlackBerry 8220 flip ($0) but since they are defective (2 consecutive defective ones), I want to switch to an iPhone.

They quoted me $149 for an refurbished 8GB iPhone and $349 for the new 8GB (HUP).

[tomtomtom]

Just called the customer relation department asking for an upgrade to iPhone. They told me they only carry the refurbished model from day 1, and any new iPhone upgrade has to be done through the HUP (which is more expensive). Is that true?

I just got the BlackBerry 8220 flip ($0) but since they are defective (2 consecutive defective ones), I want to switch to an iPhone.

They quoted me $149 for an refurbished 8GB iPhone and $349 for the new 8GB (HUP).

This is total BS. Think logically, where the heck do they get refurbished model from day 1, there shouldn't be any!

BB Flip is a cheaply made berry, either get the bold, javelin or curve or not get one at all.

If they offer you 349 for a brand new iPhone (on a 3-year), the rep is just giving you the standard offer. You should bargain for no more than $199.

[bjb00]

Hey Everyone,

Wondering if anyone had any thoughts on my situation. I am currently on a month-to-month plan with Rogers after being on a 3 year plan. The plan is under my father's name and I would like to switch the plan into my own name.

Through my work, I am able to get the following plan:
300 daytime minutes
evenings/weekends (after 6pm)
free voicemail, call display, forwarding
2500 incoming text
$20/month+SAF+911

The only additional item I would want is the ability to send outgoing text messages. Do you think I'd be able to get this plan for the same (or lower) price with incoming text messages?

Thanks

[Mad.Whack]

Hey Everyone,

Wondering if anyone had any thoughts on my situation. I am currently on a month-to-month plan with Rogers after being on a 3 year plan. The plan is under my father's name and I would like to switch the plan into my own name.

Through my work, I am able to get the following plan:
300 daytime minutes
evenings/weekends (after 6pm)
free voicemail, call display, forwarding
2500 incoming text
$20/month+SAF+911

The only additional item I would want is the ability to send outgoing text messages. Do you think I'd be able to get this plan for the same (or lower) price with incoming text messages?

Thanks

yes, call them.

[L0uie]

I guess got off the phone with rogers and i accepted this offer..

250 Any time
Unlimited after 8
Rogers to Rogers - Credited
100 long distance - dont need this but she threw it in
Free Incoming

Communication package - Credited
-125txt, voice, CID

For $20 not including SAF/911 + tax

Is this a good plan?
I tired really hard to get the SAF waived but she wouldn't buge and offered me a $15.50, 100/1000after 6, 50txt plan w/ no SAF.

Heres my question now, i want to get the $30 data value plan and was wondering is it possible to get the credit from the communication package remain in tat and used towards it? It would be amazing if I could get the 10 credit off the $30 bundle + the credit from the communication package, but im not holding my breath.

I want to keep my plan under 45 after tax if possible any tips and how long should i wait to call them again to play around with my plan?

[slgta]

Old Plan
$25+SAF+911+Taxes
100 daytime minutes
1000 Eve/Weekend minutes
Unlimited Incoming

New Plan
$25+SAF+911+Taxes
250 daytime minutes
Unlimited Eve/Weekend (6pm)
Unlimited Incoming
R2R
Call Display
option: I can add $2 to get 5pm anytime in the future

Not the best plan compare to what others are getting. But it is not too bad either.... I think. Agreed?

HUP
The agent refused to give me any extra discount on phone. So I am just going to take the w580i with no charge (after $50 rebate). This plan is for my wife and she prefer a basic phone anyway. The agent suggested me to do the HUP at a retail store .... I guess it save them shipping expenses .... and save me from waiting for the shipment :D

[western]

doing some initial research.
i did a hup upgrade last christmas, and signed a new 3 yr contract then.
i am happy with my current plan.
i just wanted to know how much it would cost for me to upgrade to an iphone?
also is it the right time to get an iphone, i have heard that they will come out with a new generation soon, also the rumored iphone nano. Is rogers getting other phones that are onpar/better than the iphone?

[jokerstone]

i have a better retention deal

voice ($20)
- 325 mins
- free evenings and weekends starting from 8pm (kept me with old 8pm evening start)
- free rogers to rogers
- free incoming

blackberry value pack ($30- $10 promotional discount- $10 txting credit - $7 callers id credit from before)------> $3 :)
- 500mb
- unlimited personal email
- unilmited instant messaging
- 10,000 sms
- 10,000 mms
- who called feature
- enchanced voicemail
- callers id

total= 20+3+ 6.95 system access + .50 emergency= $30.45

how do you get this??? I want in !!

[chowder]

i've been on hold for over half an hour. this is so frustrating.

[Slotback]

I called in about 6 months back and was able to get:

250 minutes
Evening/Weekends free (6pm)
Free R2R
VM
CID
125 text messages
$15 credit
$5 credit
=SAF +Communicate Pack + 911 +Tax
=Roughly $26/month

I called in about a week and half and was able to get the BB 8310 with no data for free (plus $35 admin fee). They also renewed my contract for another 6 months (to a total of 3 years).

The phone arrived today, and I haven't opened it yet, would it be possible for me to send it back and ask for more features such as 100 CDN long distance minutes and 50 bonus minutes. I had asked the representative when I ordered the curve but she wasn't budging. I know other reps were just throwing in 100 CDN long distance minutes for the hell of it but my rep wasn't.

Do you guys recommend me sending the phone back and requesting more? Any suggestions are welcome.

[Slotback]

also, If i send it back...will they remove the 6 month renewal?

[Superbman]

I am sticking with the $30/6GB for now. Like yourself, I fear that some great new app will come out that will just eat up data (like data-based GPS navigation maybe?). Also with my new x61s, I am likely to tether more often which makes chewing through data much easier.

I have only gone over 500MB once, and most of the time I am less than 200mb...

tethering is awesome
i've been doing lots of trips back and forth from toronto lately and tethering on the road with my laptop has been ideal.
3G speeds are pretty fast too!
I'm sure I've easily exceeded 3 gbs in the last few weeks. I'm sticking to the $30/6gb plan. Def worth it if you're gonna be tethering.

[BB88]

please let me know (pm) if they have the HTC Touch Diamond (English) in stock as they said they only have the french version currently. TIA

[b1uesphere]

i've been on hold for over half an hour. this is so frustrating.

same here. was on hold for way over 30 minutes. they should have a call-back service like telus and shaw.

[zweinstein]

same here. was on hold for way over 30 minutes. they should have a call-back service like telus and shaw.

The difference is that Telus is all about customer service and Rogers is all about ripping people off to make money.

[Kaitlyn]

same here. was on hold for way over 30 minutes. they should have a call-back service like telus and shaw.

Wow... I didn't know Telus had a callback option. That's pretty good! How long do you normally have to wait before getting the callback though?

[CatDog]

data retention number has a call back service too.

It's like when you call the data number, you're treated as royalty haha.

[CHINAdeals]

Old Plan
$25+SAF+911+Taxes
100 daytime minutes
1000 Eve/Weekend minutes
Unlimited Incoming

New Plan
$25+SAF+911+Taxes
250 daytime minutes
Unlimited Eve/Weekend (6pm)
Unlimited Incoming
R2R
Call Display
option: I can add $2 to get 5pm anytime in the future

Not the best plan compare to what others are getting. But it is not too bad either.... I think. Agreed?

HUP
The agent refused to give me any extra discount on phone. So I am just going to take the w580i with no charge (after $50 rebate). This plan is for my wife and she prefer a basic phone anyway. The agent suggested me to do the HUP at a retail store .... I guess it save them shipping expenses .... and save me from waiting for the shipment :D

not the best but good upgrade from your old one! maybe try and add texting?

i didn't use it before but now that i have it..and an iphone (which is pretty easy to text on.. not as easy as bb but still) i use texting a ton of a lot more

[Markenstein]

Ok, it's confirmed today. Just got the bill. My plan is as follows:

200 daytime mins
6pm evenings & weekends
125 texts
voicemail
name display
who-called
-$11 :lol:

Gonna see if I can get them to add some more minutes.

[Jeff146]

Can anyone get the LD 1000 mins / $5 option?

I would love this added to my plan but I have no luck.

I have the EPP plan.

[ToeTagger]

This is what I got on my bill. All I did was called and ask questions last month. They worked everything out for me. I was surprised in what they gave me on my bill

All this for under 30$. Credits are for 3 yrs


Your new charges for
Savings
You saved $25.80 on your Wireless services.


Nov 14 - Dec 05 Cancelled: Personal Email on BB -11.00
Nov 25 - Dec 05 Data Access Plan 3MB 7.33
Cancelled: Data Access Plan 3MB -7.33
6PM Early Eve. Calling Option 2.57
Credit: Early Evening Calling RC -2.57
Enhanced Voicemail 2.93
Credit: RC - Enhanced Voicemail -2.93
Call Display w/Name Display 2.57
Credit: RC - Call + Name Display -2.57
50 Bonus minutes 0.00
Nov 26 - Dec 05 BB Messaging Plan 15.00
Credit: RC-Blackberry + Voice -15.00
Cancelled: 200/Unltd Early Eve/Wkds Plan -8.33
Cancelled: Smartphone Value Pack -5.00
Ending Dec 05 Wireless usage 2.20
Dec 06 - Jan 05 BB Messaging Plan 45.00
Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Monthly Plan Credit 3 Yr -10.00
6PM Early Eve. Calling Option 7.00
Call Display w/Name Display 7.00
50 Bonus minutes 0.00
Enhanced Voicemail 8.00
Savings: Corporate Discount 10% -0.80
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Nov 13 Early Termination Penalty Personal Email on BB 100.00
Nov 13 Credit: Early Cancellation Fee Cr -100.00
Total before taxes: $26.52
GST (#86239 5381) 1.33
PST 1.86
Total for Wireless: $29.71

[rouer40]

Just purchased this plan on Sunday night through Rogers.com,I'm assuming they messed up in some way but it works in my favor so who cares.This is all plus tax so around $29 all in and I ordered one for the wife as well.Any one else get this or see it available?I searched on Monday morning and since then and can't seem to find it again.If I knew how to attach a print screen of the bill I would do it but this is a copy and paste of one line I ordered.



Services ORDERED TODAY
ITEMS QTY. PAY NOW PAY MONTHLY
Wireless

Package 1

Plan $25 MY5 Mega Value Plan $10.00
Term three years
Phone LG TU915 VU 1 $79.99
Bonus Rogers.com $10 Activation Credit
Bonus FREE $50 Canadian Tire Gift Card when purchasing a device $49.99 and up and plan on a 2 or 3 year term.
Essentials Unlimited On-Device Mobile Browsing Plan 1 $7.00
Activation Fee $10.00
( One-time charge )
911 Emergency Access Fee $1.03
System Access Fee $6.95
Subtotal of Package
$79.99 $34.98
Installation / Delivery Charges Courier $0.00
(One-time charge)
Total for Wireless
pay now: $79.99 pay monthly with one time activation included:$34.98

[slgta]

not the best but good upgrade from your old one! maybe try and add texting?

i didn't use it before but now that i have it..and an iphone (which is pretty easy to text on.. not as easy as bb but still) i use texting a ton of a lot more

I call again, trying to get them to give me the value pack instead of just the CID. No luck. This agent is a bit bitchy too.
She kept saying that they don't credit the whole value pack.... which is totally BS. I told her that I do have value pack credit in the past (with two different phone numbers), but .... she still sticking with her story. LOL
I will feel better is she would just be honest and tell me that she is not willing to add that in for me (too many credit, or whatever). Agents answering retention calls should at least be honest with the customer in my opinion.

[omegaryder]

called in today and this is what i got..
don't know if it's a good deal or not

rogers plan $20 + SAF + 911 + tax = 31.02

300 daytime minutes
caller id with name display
enhanced voice mail
100 LD minutes
unlimited texting
unlimited eve/weekend @ 6pm
R2R

8 GB iphone @ $199 ($35 admin fee waived off)
3months free unlimited data (said i wan't to try out first without signing for data plan... will re-assess if i need it after 3 months)---hopefully i don't get charge CsR said placed a note on my account.....
2yrs contract renewal

[shopper-X]

Just purchased this plan on Sunday night through Rogers.com,I'm assuming they messed up in some way but it works in my favor so who cares.This is all plus tax so around $29 all in and I ordered one for the wife as well.Any one else get this or see it available?I searched on Monday morning and since then and can't seem to find it again.If I knew how to attach a print screen of the bill I would do it but this is a copy and paste of one line I ordered.



Services ORDERED TODAY
ITEMS QTY. PAY NOW PAY MONTHLY
Wireless

Package 1

Plan $25 MY5 Mega Value Plan $10.00
Term three years
Phone LG TU915 VU 1 $79.99
Bonus Rogers.com $10 Activation Credit
Bonus FREE $50 Canadian Tire Gift Card when purchasing a device $49.99 and up and plan on a 2 or 3 year term.
Essentials Unlimited On-Device Mobile Browsing Plan 1 $7.00
Activation Fee $10.00
( One-time charge )
911 Emergency Access Fee $1.03
System Access Fee $6.95
Subtotal of Package
$79.99 $34.98
Installation / Delivery Charges Courier $0.00
(One-time charge)
Total for Wireless
pay now: $79.99 pay monthly with one time activation included:$34.98

Are you in MB by any chance?

[rouer40]

Are you in MB by any chance?

No in NB

[CHINAdeals]

I call again, trying to get them to give me the value pack instead of just the CID. No luck. This agent is a bit bitchy too.
She kept saying that they don't credit the whole value pack.... which is totally BS. I told her that I do have value pack credit in the past (with two different phone numbers), but .... she still sticking with her story. LOL
I will feel better is she would just be honest and tell me that she is not willing to add that in for me (too many credit, or whatever). Agents answering retention calls should at least be honest with the customer in my opinion.

just keep calling. you'll get a nice one after a while.. that's what happened with me and my plan got upped real easy.. she was offering me stuff i wasn't even asking

and just make sure its retentions your speaking with..a few times i have trouble figuring out if it is or not

[bradatkins]

Can you still call retentions if you have no intention of cancelling?

Like I just signed up for an extension (another 3 years) about 4 months ago. I'm sure they know this, and if I cancel, I'd get hit with the early cancellation fee.

How willing are they to credit you for things if you are "locked in"?

Thanks!

[Raider24]

Hey guys

I have been negotiating with rogers retentions for a while now, and have had my ups and downs with them. The last time I talked to retentions was about 1 and a half years ago. Currently, I'm on the Retentions plan. If I copy this plan to my father, and renew his contract for 3 years do they still offer the 6 months unlimited calling?

thanks guys

[bolthead]

Just off the phone with Rogers. So, I was planning on switching to Fido to the deal they have ending today (http://www.fido.ca/web/content/phonepromo/promo_q408_dtc), that includes $25 off select plans ($25 and higher plans), select phones at $0, based on a two year contract, no system access fee (as always with the new Fido), and free shipping. I was going to take the $25 plan, and add their $10 value pack, taking it for one month free, and probably switching to only $5 voicemail.

That was until I learned the early cancellation fee still applies, despite being the same company. A few weeks ago I was told there would not be a ecf going from Rogers to Fido, but I just learned it is no longer (through retention, it was a regular csr that told me the ecf would not apply).

So a callback later, I mentioned the Fido deal to the retention csr, admitting I knew about the ecf anyway, asked if it could be matched. He offered a new free phone, I was just looking for my monthly rate to be matched with Fido. I was looking for a new phone though. Anyway, he gave me the Sony Ericsson W580i for no charge, not that is costs much now anyway, and a one year credit for the SAF (I have about 8 months left on a two year contract). I started to mention about how I didn't really need caller id, that I would have had just the plan plus voicemail (25 +5) with Fido, as I have the communicate value pack with Rogers now, but it didn't go anywhere, as I was happy not to have to extend my contract, even though as I said it isn't expensive now anyway. So anyway, not the hottest deal, but alright I suppose for now.

Oh yeah, and the Fido deal cancels the activation fee, he said he would do that for the W580i.

[bolthead]

Can you still call retentions if you have no intention of cancelling?

Like I just signed up for an extension (another 3 years) about 4 months ago. I'm sure they know this, and if I cancel, I'd get hit with the early cancellation fee.

How willing are they to credit you for things if you are "locked in"?

Thanks!

I'll answer before more knowledgeable people do! :P

Indeed you can call retentions regardless. I had to call them to get the correct information regarding switching from Rogers to Fido. I think as they thread will say, it can depend on the agent you speak with, but I think they are willing if you are 'thinking' of switching to another provider as your business is more valuable to them than a one time early cancellation fee.

[CatDog]

^ you'll get a lot farther saying your friend has some cool features you don't, or if you have a large bill that it's becoming difficult to afford, can you help me out, etc.

Why even threaten to cancel if you just signed a new 3yr term? They know you're lying.. just be honest. If you don't get everything you want, take what you can get and than call back.

[bradatkins]

^ you'll get a lot farther saying your friend has some cool features you don't, or if you have a large bill that it's becoming difficult to afford, can you help me out, etc.

Why even threaten to cancel if you just signed a new 3yr term? They know you're lying.. just be honest. If you don't get everything you want, take what you can get and than call back.

Yeah, well I figured since all the threads mention to say "cancel my phone" to get to retentions, that was the whole point.

Basically I just want a cheap dataplan, and if they throw in a free phone, bonus.

[UberN00b]

Allright, after my first attempt, this is what i got..

250 Anytime Minutes
Unl Rogers to Rogers
Unl Incomming
Unlimited Evenings and Weekends starting at 8pm
2500 Text Messages
Call Display
Call Waiting

Price: $30 + SAF + 911 + Tax - 20% Rogers Bundle

not too bad i dont think.. I know i can probably get it down to 25, but the retentions lady was being a total Biatch.. kept trying to confuse me. =(

by the way, does this mean that i have to renew my 3yr contract?

[b1uesphere]

called in today and this is what i got..
don't know if it's a good deal or not

rogers plan $20 + SAF + 911 + tax = 31.02

300 daytime minutes
caller id with name display
enhanced voice mail
100 LD minutes
unlimited texting
unlimited eve/weekend @ 6pm
R2R

8 GB iphone @ $199 ($35 admin fee waived off)
3months free unlimited data (said i wan't to try out first without signing for data plan... will re-assess if i need it after 3 months)---hopefully i don't get charge CsR said placed a note on my account.....
2yrs contract renewal

Thanks for posting this, and btw you have a very good deal. I got the rep to "somewhat" match this too.

Can you believe it took me 6 tries?!?!
- First couple reps were stuck-up and wouldn't budge...gave the standard offers.
- Next few were total amateurs and said that this plan was not impossible and doesn't even exist. One even told me to go online as the prices over the phone were the same. One even said that they wish they got this plan for his family member cause they are paying a lot more.
- Last one finally worked out. Said he knew exactly how to get my account setup this way. Total expert.

So, it just takes patience, persistence and bit of luck to get the right rep.

My new plan with 2 phone lines:

$20 + SAF + 911 + tax = 31.02

300 daytime minutes
CID and Name
Unlimited text
Unlimited WN/WE @ 6pm
R2R

8 GB iphone for $199 ($35 admin fee waived)
Blackberry Bold for $199 ($35 admin fee waived)
3 year contract

[Badman]

I assume they ain't open today right?

What about the $17.50 plan, did it expire today?

[Slotback]

I called in about 6 months back and was able to get:

250 minutes
Evening/Weekends free (6pm)
Free R2R
VM
CID
125 text messages
$15 credit
$5 credit
=SAF +Communicate Pack + 911 +Tax
=Roughly $26/month

I called in about a week and half and was able to get the BB 8310 with no data for free (plus $35 admin fee). They also renewed my contract for another 6 months (to a total of 3 years).

The phone arrived today, and I haven't opened it yet, would it be possible for me to send it back and ask for more features such as 100 CDN long distance minutes and 50 bonus minutes. I had asked the representative when I ordered the curve but she wasn't budging. I know other reps were just throwing in 100 CDN long distance minutes for the hell of it but my rep wasn't.

Do you guys recommend me sending the phone back and requesting more? Any suggestions are welcome.

Anyone with any tips?

[zweinstein]

Anyone with any tips?

Just call in again and ask. Why do you need to return the phone?

[dmpP]

Just an update to what I was able to get as a brand new customer porting from Bell...

I called in yesterday to get my aunt and uncle on a better plan. I called in... spoke to a 1st level rep about the Airmiles EPP.... then asked to get transferred to the "cancellations department".

The lady I spoke with was super amazing. Got my aunt and uncle on a crazy plan... that's by the second. But I think they got that cause they've been with Rogers since it was Cantel in 1991.

They've each got 250 daytime min, eve @ 6pm, call id, call waiting, vmail, etc, etc. Total went from $96/mo (taxes incl) to about $60/mo (taxes incl) and that's total for both phones.

After she set that up, I asked her about adding R2R on their phones. She said sure, no prob...

So immediately I'm like... ok... great... thx. Now I asked her to take a look at my plan - which is the same as what they have, but I don't have by the sec or R2R. So I asked her if she could add R2R on mine... and she said sure... no prob!

I'm totally amazed! I got it without any problems! No hassle... nothing! I transferred my plan in Oct. 08

I should note that my Aunt and Uncle did not need to resign their contract. They are not on a contract either.

The rep said that they only need to resign their contract when they get new phones, to get the discounted pricing.

[b1uesphere]

Just an update to what I was able to get as a brand new customer porting from Bell...

I called in yesterday to get my aunt and uncle on a better plan. I called in... spoke to a 1st level rep about the Airmiles EPP.... then asked to get transferred to the "cancellations department".

The lady I spoke with was super amazing. Got my aunt and uncle on a crazy plan... that's by the second. But I think they got that cause they've been with Rogers since it was Cantel in 1991.

They've each got 250 daytime min, eve @ 6pm, call id, call waiting, vmail, etc, etc. Total went from $96/mo (taxes incl) to about $60/mo (taxes incl) and that's total for both phones.

After she set that up, I asked her about adding R2R on their phones. She said sure, no prob...

So immediately I'm like... ok... great... thx. Now I asked her to take a look at my plan - which is the same as what they have, but I don't have by the sec or R2R. So I asked her if she could add R2R on mine... and she said sure... no prob!

I'm totally amazed! I got it without any problems! No hassle... nothing! I transferred my plan in Oct. 08

I should note that my Aunt and Uncle did not need to resign their contract. They are not on a contract either.

The rep said that they only need to resign their contract when they get new phones, to get the discounted pricing.

yeah, when you get the right rep, things can be so easier. i wonder if we're allowed to ask for the specific rep again... then wouldn't have to go through the hassle of calling in so many times!

[bolthead]

^ you'll get a lot farther saying your friend has some cool features you don't, or if you have a large bill that it's becoming difficult to afford, can you help me out, etc.

Why even threaten to cancel if you just signed a new 3yr term? They know you're lying.. just be honest. If you don't get everything you want, take what you can get and than call back.

True. Also, it is good to do your homework, to know what you are talking about. Not necessarily true about wanting to cancel, depends, but seeing a better deal elsewhere after signing said 3 year contract might have someone looking for better rates, etc.

[bolthead]

I was just wondering, my sister is on a three year plan, when she was supposed to have been on a two year plan, we only found this out later, and because of that, never got the free 2GB MicroSD card they were offering at the time (end of 2007). She was planning on switching to Fido as I was, but obviously will not now since the ecf still applies (they give a small chunk back, but not worth it unless you only have a few months left).

So anyway, just wondering based on experience what you think she should get? In the future she is thinking of getting data, but not quite yet, so I think a free phone with good data capabilities would be nice (Centro would be nice), and some better plan rates/features, etc. TIA.

[AznRiceBoi]

Hey there everyone,

I'm a long time lurker, but I've finally decided to try my hand at getting a retentions deal as my contract is expiring in February.

My current plan is $15/month for 200 daytime minutes and unlimited evenings and weekends starting at 6.

I was planning on upgrading to an iPhone with the $15 iphone visual voicemail value pack. I was hoping to be able to get a $15 MSF credit, which would keep my monthly bills at $15.

Now, I've seen other individuals get a $15 MSF credit, however, their base plan was much higher than mine. What are the odds that I'd able to get this retentions deal starting with such a cheap base plan?

Thanks and Happy New Years!

[k__dam]

Just an update to what I was able to get as a brand new customer porting from Bell...

I called in yesterday to get my aunt and uncle on a better plan. I called in... spoke to a 1st level rep about the Airmiles EPP.... then asked to get transferred to the "cancellations department".

The lady I spoke with was super amazing. Got my aunt and uncle on a crazy plan... that's by the second. But I think they got that cause they've been with Rogers since it was Cantel in 1991.

They've each got 250 daytime min, eve @ 6pm, call id, call waiting, vmail, etc, etc. Total went from $96/mo (taxes incl) to about $60/mo (taxes incl) and that's total for both phones.

After she set that up, I asked her about adding R2R on their phones. She said sure, no prob...

So immediately I'm like... ok... great... thx. Now I asked her to take a look at my plan - which is the same as what they have, but I don't have by the sec or R2R. So I asked her if she could add R2R on mine... and she said sure... no prob!

I'm totally amazed! I got it without any problems! No hassle... nothing! I transferred my plan in Oct. 08

I should note that my Aunt and Uncle did not need to resign their contract. They are not on a contract either.

The rep said that they only need to resign their contract when they get new phones, to get the discounted pricing.

congratulations on the plan! just remember to get the convo number and i hoped you recorded the conversation

[dmpP]

congratulations on the plan! just remember to get the convo number and i hoped you recorded the conversation

I checked my plan in my online rogers account, and it's got everything I had before, plus the R2R expires in 36-mo. :-)

As for my aunt and uncle, I'll have them call in to rogers to double check their plan - but they got txt msgs about 10-min after we were done saying they've got new features on their phones and whatnot...

[CatDog]

they have billing by the second? :O

I'll have to call tomorrow, and look into that.

[m11]

i've been on a retentions plans for a while now but i have one of my credits endings in january as per my bill. do these credits really expire or do they just renew them? should i call them? my contract does not expire for another 18 months...

[dmpP]

they have billing by the second? :O

I'll have to call tomorrow, and look into that.

Rogers does have by the sec... but apparently it's only linked to really old accounts... I doubt that you'll be able to get it added to your account.

keep me posted, let me know...

[CatDog]

dmpP2

I called, no dice. Do you mean linked to really old accounts as in, they're old.. or that the plan is really old. I just switched everything last month, but I've been a Rogers mobile customer since the early 2000s.

I got them to up my 35cdn long distance to 100 at least, and confirmed I have network calling.

Has anybody been able to get the EPP with the $5 1000 cdn minute long distance yet?

[ben_liu]

Just got off the phone with a very nice rep , Deep (that's her name)

Not the BEST deal but we will survive;)

For both me and my brother:
250 Weekday
Unlimited Weekend/Nights at 6PM
R2R
CID
500 text package
-$5 text credit
$20+SAF+911+tax

[fredsmith]

dmpP2

I called, no dice. Do you mean linked to really old accounts as in, they're old.. or that the plan is really old. I just switched everything last month, but I've been a Rogers mobile customer since the early 2000s.

I got them to up my 35cdn long distance to 100 at least, and confirmed I have network calling.

Has anybody been able to get the EPP with the $5 1000 cdn minute long distance yet?

Old - as in the '80s and early '90s

[kmchow]

So for the discussions going on, per second billing seems to be attached to the account? I was told by the CSR it was previously attached to the plan? IE: change from an old pre '00 (??) plan to one of the newer plans and you'll lose per second billing?

[samsonite]

Can someone please give me the 1-877 or 1-800 number to reach rogers.

[b1uesphere]

Can someone please give me the 1-877 or 1-800 number to reach rogers.

check out the first post of this thread...

[bjb00]

Was just offered the following package:

350 weekday minutes
Evenings after 6 and weekends
Voicemail
Caller ID
125 outgoing texts, 2500 incoming
Rogers to Rogers
100 minutes of long distance

Nokia 5310 for $54, but they will credit account for two months at $20 so phone is $14

Price: $20+$6.95SAF+$0.50=$27.45+tax

Any thoughts on this plan?

[JugaJatt]

i got BB Bold for 3 years contract. Here is what i got:

- $40 700 day mins
- Free callder id, vm, and 1000 CND LD mins
- Free rogers to rogers, to fido, and to rogers home phone
- $10 for unlimited email and IM
- unlimited evening and weekeds after 6 pm
- I think theres more but cant remeber LOL

I paid $99 for bold and no admin fees.

[CatDog]

1877 764 3772 <- rogers retention number

[Vickel]

Just got off the phone with a very nice rep , Deep (that's her name)

Not the BEST deal but we will survive;)

For both me and my brother:
250 Weekday
Unlimited Weekend/Nights at 6PM
R2R
CID
500 text package
-$5 text credit
$20+SAF+911+tax

was the $5 text from before or just added on?

[Vickel]

Was just offered the following package:

350 weekday minutes
Evenings after 6 and weekends
Voicemail
Caller ID
125 outgoing texts, 2500 incoming
Rogers to Rogers
100 minutes of long distance

Nokia 5310 for $54, but they will credit account for two months at $20 so phone is $14

Price: $20+$6.95SAF+$0.50=$27.45+tax

Any thoughts on this plan?

the 5310 shoud be free on a 3 year term

[bjb00]

the 5310 shoud be free on a 3 year term


Thanks, I agree, however, I'm only signing up for a 2 year contract

Any other thoughts on the plan

[Jeff146]

Does anyone know if Rogers Retention is open tomorrow?

[samsonite]

check out the first post of this thread...

i thought i read a few pages back that the 1888 number isn't available anymore.

1877 764 3772 <- rogers retention number

thanks, i'll be calling shortly.

[inssain]

Thanks, I agree, however, I'm only signing up for a 2 year contract

Any other thoughts on the plan

The plan seems good, I am sure they will agree to throw in unlimited Rogers to Rogers/Network Calling if you insist. But even without it, you have a pretty good deal.

[jokerstone]

Was just offered the following package:

350 weekday minutes
Evenings after 6 and weekends
Voicemail
Caller ID
125 outgoing texts, 2500 incoming
Rogers to Rogers
100 minutes of long distance

Nokia 5310 for $54, but they will credit account for two months at $20 so phone is $14



Price: $20+$6.95SAF+$0.50=$27.45+tax

Any thoughts on this plan?

how long hae you been with rogers? to get this?

[bjb00]

how long hae you been with rogers? to get this?

Can't remember exactly, probably 5 years - been month to month for at least 3 years

[raging001]

i got BB Bold for 3 years contract. Here is what i got:

- $40 700 day mins
- Free callder id, vm, and 1000 CND LD mins
- Free rogers to rogers, to fido, and to rogers home phone
- $10 for unlimited email and IM
- unlimited evening and weekeds after 6 pm
- I think theres more but cant remeber LOL

I paid $99 for bold and no admin fees.

you will have to add a data plan to that to get the bold I got the bold for 0 dollars but had to go on the 30 blackberry value data plan

[mcg]

Hmm nice, so you can just cancel your data plan and you have a BB effectively for the DECF of $100. Then sell it off to make a profit :D

[b1uesphere]

you will have to add a data plan to that to get the bold I got the bold for 0 dollars but had to go on the 30 blackberry value data plan


I got the bold for $199 with just a $20 voice package, no data plan required. It really depends on the rep you deal with.

[Jeff146]

Does anyone know if Rogers Retention is open tomorrow?

I guess no one knows. I guess I'll find out tomorrow.

[Vickel]

I guess no one knows. I guess I'll find out tomorrow.

should be open till 5PM tomorrow

[Jeff146]

should be open till 5PM tomorrow

Thank you! Great to know.

[jokerstone]

ive had rogers tv for like forever will they cut me some clack and give me a good plan going from bell

[killertiger]

Hey folks,

Thanks to you guys I was able to get this plan a year ago - on 3 year contracts:

250 daytime
eve/wkd after 8pm
free incoming
free r2r
125 text / vm / caller id
with free w580 phone

x2 (Two lines exact same plan/free phones)

First line is (15+saf+taxes) Second line is (25+saf+taxes)



Now this what I would like to get:
-Free after 6pm
-2500 text or unlimited texting
-Free phone (can i do a hup? Do i have to renew contract?)
-bold / iphone for about $200
-Second line reduced from $25 to atleast $20 or $15 like the other line

Is any of this possible?
Any suggestions would be appreciated, Thanks!

[hkbaabaa]

Hey folks,

Thanks to you guys I was able to get this plan a year ago - on 3 year contracts:

250 daytime
eve/wkd after 8pm
free incoming
free r2r
125 text / vm / caller id
with free w580 phone

x2 (Two lines exact same plan/free phones)

First line is (15+saf+taxes) Second line is (25+saf+taxes)



Now this what I would like to get:
-Free after 6pm
-2500 text or unlimited texting
-Free phone (can i do a hup? Do i have to renew contract?)
-bold / iphone for about $200
-Second line reduced from $25 to atleast $20 or $15 like the other line

Is any of this possible?
Any suggestions would be appreciated, Thanks!

Let me start off with that you already have one of the best plans. :D Nice.

From what I read, you got 2 free phones already last year. From the bill that you are paying monthly, the chance for you to do an upgrade for 2 free phones is close to zero.
Even you tell them you are going to cancel them or renew for 10 more years, I don't think they will do it.

I don't think you can get the iPhone for $200. But for the Bold, I think you can ask them for discount (might be lower than $200) if you are willing to add some type of data package.

As for the plan, good luck on that. :twisted: Keep us update and see what do you end up with.

[nitroblu]

after my horribly messed up December bill (thanks to one Rogers data rep who didn't know what she was doing), my Jan. bill isn't messed up. Yay! Maybe that's they're new years present to me LOL.

BTW, if anyone is wondering, I have 500MB data, I surfed quite heavily, didn't even come close to reaching the cap :).

[k__dam]

On a 3g device? I went from an edge to. 3g bb, my data usage jumped from 70mb per month 400mb, I couldn't believe how much this 3g network takes out of ya

[mcg]

I think you can try disabling compression services on your Bold to just let the data flow faster w/o going through the RIM servers, so the load times are just as good as the iPhone 3G... just pure speculation though. Try it in the Security Options!

[botai]

I need help...

I've been with rogers for 2.5 years.
I called customer relations and they offered me nothing.

The best they said they would offer me is a $25 plan for 250 daytime minutes and evenings and weekends starting at 9pm.

that is ridiculous..

What I'm currently paying is $48.45 a month for basically the same thing you guys are getting here..
and reading what ppl got here, i should not be having to pay that much...

My contract is not up til 2010.. so i may not have leverage here.. so is there anything i could do to make my plan better...

-Thanks in advance

[dmpP]

I need help...

I've been with rogers for 2.5 years.
I called customer relations and they offered me nothing.

The best they said they would offer me is a $25 plan for 250 daytime minutes and evenings and weekends starting at 9pm.

that is ridiculous..

What I'm currently paying is $48.45 a month for basically the same thing you guys are getting here..
and reading what ppl got here, i should not be having to pay that much...

My contract is not up til 2010.. so i may not have leverage here.. so is there anything i could do to make my plan better...

-Thanks in advance


I know the thread is crazy long... but please... you're making it even longer with posts like these.

Nearly every other page has someone asking the same thing, and every time someone responds with the same thing... so here it goes again

---------

Call once, twice, 18-times... call as many times as you want.... eventually you'll get a rep who offers you something worth while. It's the luck of the draw.

I called about 15-16 times, spending nearly 20 hours on the phone until I got a great plan which made me switch over from Bell.

I would suggest calling during business hours 9-5 - that's my opinion as to when the good reps work - they've been there long enough to earn seniority to work normal hours for a call centre.

Always be nice.

Know what you're looking to get and what you're willing to pay.

Be honest, and only ask for things that you really need. Ie. if you never make long distance calls, don't try and get them to add the 1000 CDN LD to your plan... you're going to waste your negotiation and their patience on things that are useless for you.

Call up, tell them that you got a cold call from Bell, and that they offered you XYZ, and that you really like the service with Rogers, but you want to know if they can match it or whatnot. If the first-tier rep can't help you, ask to talk to someone in the cancellations dept - that's what worked for me when I got my aunt and uncle on great plans (but they've been with Rogers/Cantel since 1991).

When you get transferred to the next level, be nice, and start from the beginning (the paragraph above).

Hope that helps...

As for everyone else... PLEASE READ SOME OF THE POSTS ON OTHER PAGES BEFORE MAKING NEEDLESS POSTS! :D

Mods - perhaps updating the first post of this thread with new details or whatnot might be a good idea?

[rupture]

...Nearly every other page has someone asking the same thing, and every time someone responds with the same thing... so here it goes again...

+1 Well said!

I don't think this thread was meant for posting about how to go about getting a better deal. IMO we should all focus our efforts on posting plan details that have been achieved through retentions, and this way people can call in and negotiate for themselves.

Asking how to get a better plan here is pointless, it's just the luck of the draw... keep doing it until you are offered something you can live with.

Not everyone is going to get the same plan in the end.

[gamer123]

any good free/cheap phone available if i sign a 3yr contract?

[Shezan]

I tried to read back to other previous posts but my situation is a bit different than some of the deals I've seen... I'm thinking I have quite some pull with my situation..

About 2 and a half years ago I signed up for a year plan... for $40 a month, i get 200 minutes daytime, eve + weekend @ 6pm, , voicemail, and no text messages.. that's it. My contract ended on September of 2007.. I've been going no contract for a long time... my bill has been $80-100 average; i'm the typical lazy person who doesnt care.. now i do!

I'm looking for a text message plan, rogers to rogers minimum. I also want to purchase the Bold from them. I'm hoping to sway a 2 year plan with the benefits of a 3 year plan given my history - but I'm not sure how hard that will be. I'm willing to pay anywhere from 35-50. I know it varies from rep to rep, but I'd like to know the minimum expectations I should phone call in with. Any suggestions on what I should expect?

Thanks,

Shezan

[Trigger]

I tried to read back to other previous posts but my situation is a bit different than some of the deals I've seen... I'm thinking I have quite some pull with my situation..

About 2 and a half years ago I signed up for a year plan... for $40 a month, i get 200 minutes daytime, eve + weekend @ 6pm, , voicemail, and no text messages.. that's it. My contract ended on September of 2007.. I've been going no contract for a long time... my bill has been $80-100 average; i'm the typical lazy person who doesnt care.. now i do!

I'm looking for a text message plan, rogers to rogers minimum. I also want to purchase the Bold from them. I'm hoping to sway a 2 year plan with the benefits of a 3 year plan given my history - but I'm not sure how hard that will be. I'm willing to pay anywhere from 35-50. I know it varies from rep to rep, but I'd like to know the minimum expectations I should phone call in with. Any suggestions on what I should expect?

Thanks,

Shezan

With my (limited) experience, you won't be able to swing a 2 year plan. But, if you've been going that over, I'm sure you can get a Bold for $99 (at the most), and shouldn't have crazy difficulty getting a 500mb plan with the other options you want for under $50.

You might have to call a few times and go back and forth with them.

[Magoomba]

I know the thread is crazy long... but please... you're making it even longer with posts like these.

Nearly every other page has someone asking the same thing, and every time someone responds with the same thing... so here it goes again

---------

I don't agree. Yes the thread is long, but I think it's useful to know what offers people are getting from Rogers currently.
The market changes and features and pricing that were available before might be harder to get now.
Thanks to all.

[dragonvaloo]

Called in today to work on getting a new phone of some kind. Been with them a year. Told them Bell called me and offered a free Curve and very similar plan to what I have already. Rogers came back and said they could give me a Pearl free but with the 35$ admin fee. Are there good chances of getting a different phone and/or the admin fee waived?

Also as a side note this is what I got from them after 3 months of being with them...I called it in last April or so.

18$/month
200 minutes
Unl. Eve and Weekends from 6PM
Call ID
Voicemail
Per-Second Billing
Unlimited Text Messaging

[ondogkevin]

just called in for several times but no score...
Basically i am asking for the $30 data package, and hope to get at least 10 credit back .. but they can only credit me $5 ...and one of the reps can do it for me only if i postpone the unlimited cal after 6 to after 9pm.. i am like:mad::mad:

i explaind that i only need that 500MB data ..coz i already had CID, VM, 500 sent messgaes, 100 longD.. I proposed him to cancel my current CID and VM, and credit me back from the data package.. and he refused.. WTH!! so I asked him how come he can do it in this way but cant make it in that way .. he said the CID and VM in the data package come along.. evn though i dont need them, it still charge me the same price.. T_T

is that true ?/ has anyone experienced the same thing ?? how could your guys get the 10 credit ??

btw.. they can only offered me the refurb 8g iphone by 149 and 16g for 249, the brand new ones are 299 and 349 respectively ... is it the lowest price they can go ??

[bigwood29]

btw.. they can only offered me the refurb 8g iphone by 149 and 16g for 249, the brand new ones are 299 and 349 respectively ... is it the lowest price they can go ??

I was told last night that they would give me a $50 credit on the iPhone since I had not had a hardware upgrade in 3 years, to bring the price to $249 and $299 respectively. It's amazing how much the offers vary depending on rep. I spoke to someone named Sarah, she was good to deal with.

I got my wife a voice deal that'll save us her long distance costs.

250 Anytime + 3 month unlimited
Unlimtd Eve/Wkds @6PM
CID, Voice, txt, etc.
1000 long distance
SAF, 911, plus taxes
=$36

I've been trying to get a great data/voice deal but keep hitting a block at that $45 plan, although they said they would credit my Value Pack. I'm going to keep trying, but I'm not in a hurry.

[Castalia]

Patience is the key I think with Rogers...
I've had a decent retention plan for a few years now with Rogers,
225 day mins
unlim ev/wk after 6pm
voicemail
call display
rogers to rogers
100 Can. long distance mins
500 text sending (unlimited rec)
=$26 +taxes

Just called in said Bell offered me basically everything the same, except with unlimited incoming for $35... Was told no problem, and in fact because he changed my retention plan it would actually be $5 LESS per month and added 25 more day mins!
so itll be only =$21+tax apparently! :)

[peeb]

wanted to cut my phone bill... been a customer for 5 years

Got offerered

250 minutes
1000 after 6
voicemail
call display
NO CONTRACT

$18.37 a month after all taxes, SAF, etc...

[bradatkins]

Woah! I called in and said Bell gave me a call offering me a free phone, so the guy, Moe I think it was, said he'll send me a free 8310 for me and one for my wife!

[JC69]

Woah! I called in and said Bell gave me a call offering me a free phone, so the guy, Moe I think it was, said he'll send me a free 8310 for me and one for my wife!

Did you have to extend your contract? 3yrs?

[bradatkins]

Nope!

[CatDog]

^ I'd look into that.. not to call you a liar, but the only reason they ever send hardware is so that you extend your contract with them.

[bradatkins]

Well he never said I had too, I can't say that I asked though.

He did say I had to pay the $35 admin fee. I don't even have a data pack.

Not sure how I can check if he extended it? If he did, not a big deal since I was only on month 4 or 5 of my 2nd three year term.

I told him Bell was gonna give me a free phone, so I'd like to cancel. Not sure if that'd make a difference.

[hkbaabaa]

Well he never said I had too, I can't say that I asked though.

He did say I had to pay the $35 admin fee. I don't even have a data pack.

Not sure how I can check if he extended it? If he did, not a big deal since I was only on month 4 or 5 of my 2nd three year term.

My friend who works at Fido (which is same as Rogers) told me that their shipping department will NOT send out any "free or below cost" phones without contracts. Even if the rep send in a request for you without entering a contract, the shipping department will enter a contract on your account or they will just cancel the request.

[bradatkins]

I won't count my chickens until they are hatched then!

If I don't get it in a week or so, I'll call back. Who knows, maybe the guy was just playing me to get me off the phone? haha

I do have a current contract though, about 2.5 years left on 2 phones...

[slumlordz]

Well he never said I had too, I can't say that I asked though.

He did say I had to pay the $35 admin fee. I don't even have a data pack.

Not sure how I can check if he extended it? If he did, not a big deal since I was only on month 4 or 5 of my 2nd three year term.

I told him Bell was gonna give me a free phone, so I'd like to cancel. Not sure if that'd make a difference.



Ya man I used to work in wireless like 3/4 years ago $35 admin fee = and definite 3yr extension from that date its just like an activation fee when u first sign up cant believe they never mentioned that during the call tho; bad bad rep

[slumlordz]

Called in today to work on getting a new phone of some kind. Been with them a year. Told them Bell called me and offered a free Curve and very similar plan to what I have already. Rogers came back and said they could give me a Pearl free but with the 35$ admin fee. Are there good chances of getting a different phone and/or the admin fee waived?

Also as a side note this is what I got from them after 3 months of being with them...I called it in last April or so.

18$/month
200 minutes
Unl. Eve and Weekends from 6PM
Call ID
Voicemail
Per-Second Billing
Unlimited Text Messaging


Wow after only 3 months u got that? That plan is usually exclusive to gov't employees, nurses or doctors. Good job

[bradatkins]

Ya man I used to work in wireless like 3/4 years ago $35 admin fee = and definite 3yr extension from that date its just like an activation fee when u first sign up cant believe they never mentioned that during the call tho; bad bad rep

That makes sense! Bad bad rep! No biggie though, it was only the 4th or 5th month of my current 3 year term.

I wonder if I can check the length of my term online?

[slumlordz]

I dont think u can check that online maybe things chnged dunno. But on the other hand if u still had 2.5 years let I guess he figured wasnt a big deal

[Markenstein]

18$/month
200 minutes
Unl. Eve and Weekends from 6PM
Call ID
Voicemail
Per-Second Billing
Unlimited Text Messaging

Wow after only 3 months u got that? That plan is usually exclusive to gov't employees, nurses or doctors. Good job

Almost as good as mine:

250 minutes
6pm evenings/weekends
Name display
Enhanced voicemail
125 texts
Who-called

basic but I only pay $11.

[P4rtyboy]

Wow after only 3 months u got that? That plan is usually exclusive to gov't employees, nurses or doctors. Good job

does that exclusive plan also include the unlimted text messages?

[bolthead]

Anyone get put on a three year contract without being told at anytime? Just wondering what they may be able to offer to make up for that.

Also, what is the best phone one can get for free these days? Whether the activation is waived or not. Thanks.

[nitroblu]

Anyone get put on a three year contract without being told at anytime? Just wondering what they may be able to offer to make up for that.


if you get a retentions plan or do a HUP, unless u explicitly discuss it, it's usualyl an automatic 3 yr renewal. they SHOULD tell u, but not all reps remember.

[Reddevil07]

Wow after only 3 months u got that? That plan is usually exclusive to gov't employees, nurses or doctors. Good job

Haha what do you mean by doctors and nurses. My dad is a Doc, do I call them and let them know that. How does one go about asking for that plan. Does it have a name or code?

[alex1234]

I've been with rogers for 5yrs on a family plan thats a complete ripoff.

I called yesterday and this is what they offered:

1st line:
350min
ul ev/we after 6pm
VO/CID/125 txt
100L-D min
whocalled/etc..

33+tax

2nd line:
200min
1000min ev/we after 6pm
VO/CID/50txt
+ free phone

15$+tax


I know this isnt a super deal, but its much better than what we had previously. I'm gonna ask for R2R and 225txt on my acct, but besides that can I negociate some more on the price?

Thanks

[trickyrick]

I know I've got a lot of stuff going on in my plan, but I use the phone for work, so I need the extras. Here's what I got though, and its something I've amassed over the past couple years.

350/Unltd Early Eve/Wkds Plan

* 350 Bonus Minutes
* 50 Minute Bonus
* 350 Weekday, Unltd Eve/Wkend

Total: 750 weekday min

Additional Services

* Detailed Billing
* Call Forward/Call Waiting/Voicemail/Conf.
* BlackBerry (BIS) Svc 500MB
* 10000 Sent/Unl.Received Txt
* 10000 Picture or Video Msgs
* 200min Long Distance

In total, this costs me $97/month all in. Not the greatest plan out there, but better than what many are offering.

[rationalxde]

Just got off the phone with a very nice rep , Deep (that's her name)

Not the BEST deal but we will survive;)

For both me and my brother:
250 Weekday
Unlimited Weekend/Nights at 6PM
R2R
CID
500 text package
-$5 text credit
$20+SAF+911+tax

Do you have to sign 3year contract for this plan?
My rep told me I have to sign 3 year contract to get a plan like this.

[P4rtyboy]

Do you have to sign 3year contract for this plan?
My rep told me I have to sign 3 year contract to get a plan like this.

yep

[slumlordz]

does that exclusive plan also include the unlimted text messages?

Im like 99% sure it doesnt

[dragonvaloo]

Im like 99% sure it doesnt

Yeah sorry probably should have mentioned the background on this. My dad works for the city government so I got it through him. Plan originally includes all the stuff I mentioned except the text messaging and the unlimited evenings. I called into retentions and got those added.

Also as I side note I did manage to get a free Pearl 8110 in Blue with no admin fee.

[slumlordz]

Haha what do you mean by doctors and nurses. My dad is a Doc, do I call them and let them know that. How does one go about asking for that plan. Does it have a name or code?

Your dad has to sign it up under his name he needs an "MSD Code." A rep at a store should know about this as long as they arent brand new and they also need 2 pieces of ID or something from where he works. Like a pay stub and Employee ID, or Employee # as well as address of where he works and phone #. Also Im not sure if he has to be a doctor that works in a hospital... as in not sure if a family doctor will work, he can try though. Last I remember they are kinda strict on these plans

[dragonvaloo]

Your dad has to sign it up under his name he needs an "MSD Code." A rep at a store should know about this as long as they arent brand new and they also need 2 pieces of ID or something from where he works. Like a pay stub and Employee ID, or Employee # as well as address of where he works and phone #. Also Im not sure if he has to be a doctor that works in a hospital... as in not sure if a family doctor will work, he can try though. Last I remember they are kinda strict on these plans

When I called in to get this the rep found it without any kind of code, and never asked for any proof of employment or employee number or anything. Just told her that I wanted XYZ corporate plan, and she found it.

[P4rtyboy]

Yeah sorry probably should have mentioned the background on this. My dad works for the city government so I got it through him. Plan originally includes all the stuff I mentioned except the text messaging and the unlimited evenings. I called into retentions and got those added.

Also as I side note I did manage to get a free Pearl 8110 in Blue with no admin fee.

oh ok. makes sense. isnt the code like 1175? and you were already exisitng and changed it to that corp plan and got the stuff from retentions?

[dragonvaloo]

oh ok. makes sense. isnt the code like 1175? and you were already exisitng and changed it to that corp plan and got the stuff from retentions?

No idea what the code is. And no, I signed onto the Corporate plan as a new customer.

[cho it up]

alright, i'm a bit confused here so could anyone help me out? Looking to get a BB Bold most likely, but only need a voice plan atm, no data. What would be better in terms of getting the best deal possible - going to a Rogers store and negotiating (i'd be looking to try getting the $17 plan and negotiate some extras) or calling retentions pulling a switching from Telus angle?

3 year contract is fine with me. and also, would i want to call data retentions or normal retentions?

thanks guys!

[b1uesphere]

alright, i'm a bit confused here so could anyone help me out? Looking to get a BB Bold most likely, but only need a voice plan atm, no data. What would be better in terms of getting the best deal possible - going to a Rogers store and negotiating (i'd be looking to try getting the $17 plan and negotiate some extras) or calling retentions pulling a switching from Telus angle?

3 year contract is fine with me. and also, would i want to call data retentions or normal retentions?

thanks guys!

For me, I just called rogers *611, said "cancel service" to get transferred to the retention department. Told them the plan "my friend" just got, referring to a post I saw here. Took me like 5 tries until I got one I wanted with Bold. Few times, I got told outright not possible, other times was new rep that kept yabbing on and on using a script, then finally got a rep that knew exactly what I was talking about. Just takes persistence and a bit of luck. :lol:

[cho it up]

For me, I just called rogers *611, said "cancel service" to get transferred to the retention department. Told them the plan "my friend" just got, referring to a post I saw here. Took me like 5 tries until I got one I wanted with Bold. Few times, I got told outright not possible, other times was new rep that kept yabbing on and on using a script, then finally got a rep that knew exactly what I was talking about. Just takes persistence and a bit of luck. :lol:

I'm not with Rogers and looking to sign on as a new customer. Soooo would this still work? (but i just would call the retentions # and do the on Telus/want to swtich blah blah and quote a plan)

[b1uesphere]

I'm not with Rogers and looking to sign on as a new customer. Soooo would this still work? (but i just would call the retentions # and do the on Telus/want to swtich blah blah and quote a plan)

You can try. But you will need more luck being a new customer. Most of these good plans are for current customers. They'll probably give you the plans available to the public like the $17.50 EPP for airmile customers, then get you to call back to extend your contract 6 months in... maybe others will have more insight into this. Let us know how it goes...

[cho it up]

You can try. But you will need more luck being a new customer. Most of these good plans are for current customers. They'll probably give you the plans available to the public like the $17.50 EPP for airmile customers, then get you to call back to extend your contract 6 months in... maybe others will have more insight into this. Let us know how it goes...

Well as i said, I'm perfectly fine with locking in for 3 years to begin with... so why would they call me to extend my contract 6 months in already? haha. yeah just doin ga bit more research and such before I go for it.. want to hear other opinions as well.

[uzer101]

Line #1
8GB iphone - $149+$35admin
no data plan (i plan to sell this phone)
plans stays the same.

Line #2:
8GB iphone - $174
375 minutes - $25 - already had
R2R
1000 cdn LD minutes - $5
$30 value pack with (10000SMS, 10000MMS, CID, EVM, Who-Called, and 500MB)
-$15 discount(combined old discounts)

so plan is $25 + $5 + $30 - $15 + 6.95 + $0.50 = $52.45 + tax

that was december 29th when i ordered them. Got both phones. sold sealed one, using the refurb. Refurbished shipping slip says "you'll see the purchase price of $0.00 for the refurbished phone", was supposed to be 174 - we'll see.. ANYWAY called today to get plan up and running. Girl says the last CSR added nothing in december that is listed above. Told her i wanted my $15 discount that was promised. After much mitching and boaning she tells me the total monthly charge on my IPHONE line is : ....drumroll.......

$45.45+tax = $51.xx
this includes everything listed above for my second line

so i end up paying extra $8 instead of $30 for the iphone package!

[nitroblu]

just to let y'all know, if u do a retentions HUP (ie get retentions pricing on a HUP), try sending in for the $50 HUP rebate anyway. I was told by every single retentions rep I asked on multiple occasions that because it was a retentions HUP, i was not eligible for the $50 credit. But i sent it in anyway (i mean it's just 52 cents postage), and apparently it got processed (according to a lady i spoke to in billing). so just give it a shot anyway if u did a retentions HUP (and meet the requirements for the HUP rebate program), it costs u 52 cents to try lol

[Akitakara]

Great thread. thank you for this.

[P4rtyboy]

No idea what the code is. And no, I signed onto the Corporate plan as a new customer.

oh nice, so even as a new customer you were still able to get the unlim text? cause i tried so many times so get my friend signed onto a plan similar to what i have, and what you wrote, and they're always like no go.

how'd you do it>?

[Genia11]

I got my first HUP a year ago at a Rogers Store and everything went smooth. I received no hassle.

However, I was trying to get another HUP at the 2nd anniversary and have been told by a Rogers Store rep that I was not supposed to be signed up on this plan as the plan is usually given to those employees whose account is being paid by the bank. Conveniently, the guy to set up my account (not a Rogers Store rep, but an authorized reseller) was no longer working at that store. In any case, I was refused the HUP.

I am no longer working at the bank (quit shortly after I had my first HUP).

I don't really care for the amount of minutes, or R2R or free text messages... etc. I do really like the fact that I pay very little for the plan (comparable to what I used to pay for pay as you go).

What are the chances of me switching from this corporate plan to a rention plan with same plan and price?

I do like the idea of yearly HUP. How can I go about and get the yearly HUP if I don't have an assigned representative to contact? Are my chances better going through one of those wireless stores at Pacific Mall or call the corporate HUP line multiple times until someone is nice enough to grant my HUP?

Thanks in advance for your help.

G.



For $18.00 I get:

200 Any Time Minutes
Unlimited WN/WE starting at 8PM
Call Display
Company Calling Option
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
System Access Fee
911 Emergency Svc Access Fee
Network Features
Corporate Enhanced Voicemail
System Access Fee
Yearly HUP

Additional $10 for unlimited evening and weekends starting at 6PM.

[MountainM]

You guys that are getting these retenion plans are you signing up for another contract? I called in (contract has been expired since august) and I couldn't get her to give me anything worth while unless I signed up for another contract for atleast a year

[jokerstone]

yea u gotta renew at least for a bit

[skyrink]

okay, so i found out my 3 year retention plan ends in January 2011....

and my phone recently died so i need a new one...however i called into retentions already and all they quote me for are the regular prices for the phones

is there a way i can hassle them into giving me a free/cheap phone? i would be happy with the new samsung slider pay-as-you-go phone...can i trade in the free airtime mintues they have for credit onto my plan?

any options would be appreciated, thanks!

[b1uesphere]

okay, so i found out my 3 year retention plan ends in January 2011....

and my phone recently died so i need a new one...however i called into retentions already and all they quote me for are the regular prices for the phones

is there a way i can hassle them into giving me a free/cheap phone? i would be happy with the new samsung slider pay-as-you-go phone...can i trade in the free airtime mintues they have for credit onto my plan?

any options would be appreciated, thanks!


why not pick up a cheap phone off of craigslist?

[Xerex]

is this hot or what? Called roger and inquire about data plan... giving me 1gig/month fot $15... is this good? I have until Feb to decide..

[pogs]

is this hot or what? Called roger and inquire about data plan... giving me 1gig/month fot $15... is this good? I have until Feb to decide..

Uhm...that depends on the rest of your plan.

What is the cost of your current monthly plan?

Besides, I don't see a 1 GB option for $15 on the rogers site...unless I missed it. I did see a $25 for 500 MB plan. I think there was a failure to communicate.

[Xerex]

My voice is fine no complain .. its a corporate plan $20 unlimited evenings and weekend starts at 6pm VM, CID and so on.. no r2r or long distance or txt messaging though... the $15 was after the discount supposedly 500MB but the person I talked to bump it up to 1GB ... guess he was in giving spirit that time. did'nt asked for it just gave it to me...

[ryuhosuke]

well with any cell phone plan and options there are always hidden stuff behind that we dont normally see. only managers can agree to give them to you.

[khulit]

I'm not with Rogers and looking to sign on as a new customer. Soooo would this still work? (but i just would call the retentions # and do the on Telus/want to swtich blah blah and quote a plan)

you can't call retentions unless you have a Rogers number. That is why it is called RETENTIONS. New Customers would have to sign up the usual way, online/Rogers store/3rd party store (I recommend The Source as they have lots more promotions than others)

And within 30 days and 30 minutes, you can call retentions, and negotiate for a better deal since you have the negotiating power to cancel your service with no charges...

I recently got the Bold for my bro-in-law for $99 at The Source, signed him up for Mega Plan $10 (available only in the prairies) 250 mins, unlimited eve/wk 6pm, Unlimited Network. + a required dataplan (any will do, I got him $40 for 5MB, as I will just cancel it with $100 fee)

Once he got the Megaplan 10, I called to cancel the $40 dataplan, making the Bold $199 (same as Rogers store), and he's only paying $10 a month... I then called retentions, and asked for caller id, and they gave him $7 monthly credit to cover the caller id...

Didn't ask for anything more as he is already happy with $10 monthly for his phone...

[pogs]

And within 30 days and 30 minutes, you can call retentions, and negotiate for a better deal since you have the negotiating power to cancel your service with no charges...

I recently got the Bold for my bro-in-law for $99 at The Source, signed him up for Mega Plan $10 (available only in the prairies) 250 mins, unlimited eve/wk 6pm, Unlimited Network. + a required dataplan (any will do, I got him $40 for 5MB, as I will just cancel it with $100 fee)


neat...I didn't realize this. I'll pass this along to my mates and colleagues.

[Magoomba]

Question for you guys.

My bill says:
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit - 5.00

Will these credits disappear if I remove my Rogers to Rogers or Communicate Value Package?

It doesn't specifically say that the credit is tied to those two features.

Thanks.

[b1uesphere]

Question for you guys.

My bill says:
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit - 5.00

Will these credits disappear if I remove my Rogers to Rogers or Communicate Value Package?

It doesn't specifically say that the credit is tied to those two features.

Thanks.

Goto www.rogers.com and check out your account online. It should show the exact date the credits expire. Similar to this:

Discount(s)

Telesales Activation Fee Cr - To be removed on 30/01/2009

Digital Call Display Credit - To be removed on 30/12/2011

Monthly Plan Credit 3 Yr - To be removed on 30/12/2011

Text Messaging Credit - To be removed on 30/12/2011

Rogers to Rogers 3Yr Bonus - To be removed on 30/12/2011

[doobievibes]

Goto www.rogers.com and check out your account online. It should show the exact date the credits expire. Similar to this:

Discount(s)

Telesales Activation Fee Cr - To be removed on 30/01/2009

Digital Call Display Credit - To be removed on 30/12/2011

Monthly Plan Credit 3 Yr - To be removed on 30/12/2011

Text Messaging Credit - To be removed on 30/12/2011

Rogers to Rogers 3Yr Bonus - To be removed on 30/12/2011

I noticed you have a Text Messaging Credit. I was wondering - how much is it? and which text package does it apply to?

[tor_forsale]

oh its a day to show the credits

here is mine

" Discount(s)

* Call Display Credit - To be removed on 24/01/2010
* Monthly Plan Credit - To be removed on 24/01/2010
* Loyalty Voicemail Discount - To be removed on 24/01/2010
* Incoming Calling Opt. Cr - To be removed on 24/01/2010
* Rogers to Rogers 2 Yr Bonus - To be removed on 24/01/2010

"

so i am paying 20$ plan + sys acc + tax
225 daytime min + weeek eve free 6 pm , unlimited incoming , rogers to rogers
caller id & voice mail all included

[redflag4u]

hey guys, just a question, i tried going via the *611 way and saying cancel my phone, but ultimately the rep i talked to (i dont know if it was a retention rep or just a regular service rep) said she couldn't add anything to my plan for free.

is there something i am doing wrong?

[shopper-X]

I'm not with Rogers and looking to sign on as a new customer. Soooo would this still work? (but i just would call the retentions # and do the on Telus/want to swtich blah blah and quote a plan)

you can't call retentions unless you have a Rogers number. That is why it is called RETENTIONS. New Customers would have to sign up the usual way, online/Rogers store/3rd party store (I recommend The Source as they have lots more promotions than others)...

I disagree.
I have signed up 3 new accounts with Retentions. Two in the west and one in Ontario. Tell them your story and see if they will try to help you. Tell them what Belus is offering and see if they can match it within $5 - $10 per month plus you'll port your number. Just be ready to sign up as there is no place to place notes (can't call back for a past offer). After a day, a month, 6 months, call back to adjust your plan.

[khulit]

neat...I didn't realize this. I'll pass this along to my mates and colleagues.

New accounts have 30 days (30mins usage) to cancel, so basically retention should also be able to help you out, but usually just to match competitor plans only. Not having any history or earnings from your account is going to be a problem for the rep in order to justify giving you credits... However, it doesn't hurt to try...

[khulit]

After a day, a month, 6 months, call back to adjust your plan.

I think it's better to call within the first month... calling later on (6 months later) you're in no position to bargain since you can't cancel on them without paying the ECF

[khulit]

I disagree.
I have signed up 3 new accounts with Retentions. Two in the west and one in Ontario. Tell them your story and see if they will try to help you.

Tried this before, and they pointed me to their online store/retailers... Probably depends on the rep...

[deee_wreck]

Called in today to have my Fido ported OVer to an existing Rogers account.

$25 - 300min, U/L incoming, eve/wkd start 6pm, R2R
$30 - Blackberry 500mb data VP (CID,VM, 10000txt, 10000mms)
$5 - 1000min LD
$2 - 5pm early start
-$10 - monthly credit
$6.95 - SAF
$0.50 - 911
___________
$59.45 + Tax

BB 8900 @ 199.99 + $35 admin fee
But to help offset cost:
3mth credit against VP ($15x3) + 2 mths MSF credit ($25x2)

Not bad?? Not great??

[ditachan]

Hey guys,

I am wondering, I recently transferred an account to my name (dec 23), except my old plan was $25, now it's the $17.50 plan. I have the same features and all like my old plan except I'm paying a bit cheaper (negotiated a $5 credit couple weeks ago through normal CSR). My old plan was till Sept 2009, my new plan had a contract override and will end in Sept 2009 as well.

My question is, do you guys think I can bargain with retentions so that I can try to get the $17.50 features and with the $11 Communications Value Pack (125 sent txt, VM, CID...) for around say $25-30 after SAF and tax?

I also am part of a union which has a great union plan but with Bell, could I also use that plan as an excuse to get a better deal?

I ask because I read somewhere that revenue calculated is based on account number and since I changed it to my name the number is different.

[hoon]

Hey guys,

I am wondering, I recently transferred an account to my name (dec 23), except my old plan was $25, now it's the $17.50 plan. I have the same features and all like my old plan except I'm paying a bit cheaper (negotiated a $5 credit couple weeks ago through normal CSR). My old plan was till Sept 2009, my new plan had a contract override and will end in Sept 2009 as well.

My question is, do you guys think I can bargain with retentions so that I can try to get the $17.50 features and with the $11 Communications Value Pack (125 sent txt, VM, CID...) for around say $25-30 after SAF and tax?

I also am part of a union which has a great union plan but with Bell, could I also use that plan as an excuse to get a better deal?

I ask because I read somewhere that revenue calculated is based on account number and since I changed it to my name the number is different.

you should call...but you might have to sign up for another 3 year contract.
u should be able to get the value pack + R2R + 100LD and possibly free incoming...remember you can always call back if you don't like what they give you..it depends on the rep. most of the time.. so you might have to call a couple of times...but make sure they make note of it... good luck. let us know how it goes...

[universitypng]

I am on rogers emergency plan ( $8) for 40 minutes a month for a year plus. want to get a better plan. What's the best i can get for $20. Can it include SAF ?

[nitroblu]

I am on rogers emergency plan ( $8) for 40 minutes a month for a year plus. want to get a better plan. What's the best i can get for $20. Can it include SAF ?

do a little reading before posting such a greedy question

[histeria63]

Ok, so I'm transferring from telus and was wondering if it's still possible to get a retentions plan. I've seen maybe one case where a new customer was able to get a pretty good plan. Also, is it possible to just call in and ask for the airmiles EPP?

[dragonvaloo]

Ok, so I'm transferring from telus and was wondering if it's still possible to get a retentions plan. I've seen maybe one case where a new customer was able to get a pretty good plan. Also, is it possible to just call in and ask for the airmiles EPP?

You could give it a shot, but the reps at retentions will ask for a Rogers number, since retentions is to retain customers who already exist. Since you don't have one you will likely just be transferred to sales.

And yes, as far as I know you can just call and ask for the Air Miles EPP...someone else might have more info.

[dmpP]

Ok, so I'm transferring from telus and was wondering if it's still possible to get a retentions plan. I've seen maybe one case where a new customer was able to get a pretty good plan. Also, is it possible to just call in and ask for the airmiles EPP?

yes... you can get a retentions plan... I transferred from 10+ yrs of being with Bell. it took about 15 or 16 phone calls, and about 18-20 hours on the phone over about 2 weeks to get the package that I now have.

As for the airmiles plan, yes, you can just call up and get it...

[nitroblu]

Ok, so I'm transferring from telus and was wondering if it's still possible to get a retentions plan. I've seen maybe one case where a new customer was able to get a pretty good plan. Also, is it possible to just call in and ask for the airmiles EPP?

you techincally don't even need to be an airmiles member. just say you are ;)

[nick227]

Hey guys, i currently have 2 phones under contract, one for about 2 1/2 years left, and one for a year, but i am thinking of adding a new one as I canceled my bell contract. Could i negotiate some cheaper text plans for one of my current ones if I say I won't activate a new one etc? I can change my plan while under contact, but would i be able to get a retention plan i presume. Am i right?

[bjb00]

Was just offered the following package:

350 weekday minutes
Evenings after 6 and weekends
Voicemail
Caller ID
125 outgoing texts, 2500 incoming
Rogers to Rogers
100 minutes of long distance

Nokia 5310 for $54, but they will credit account for two months at $20 so phone is $14

Price: $20+$6.95SAF+$0.50=$27.45+tax

Any thoughts on this plan?

Just called back and was happy with what they offered so I signed up:

350 weekday minutes
Evenings after 6, weekends
voicemail
caller id
call waiting
2500 incoming text, unlimited outgoing
rogers to rogers
100 long distance
Nokia 5310 for $14 ($54 less 2*$20 monthly credit)

2 year contract
$20/month+saf+911

[clamchowder]

I just have a question about credits.

Currently, mine credits are the following:

* Campus Calling Option Cr - To be removed on 31/07/2009
* Digital Call Display Credit - To be removed on 31/07/2009
* Monthly Plan Credit
* Rogers to Rogers Calling Cr - To be removed on 13/08/2009
* 33.3% Value Pack Add-on Disc.

I don't really use my VM much and want to upgrade on my text messaging more. If I cancel the Communicate plan ($11) and subscribe to CID and Txt Msg separately, will my CID credit kick back in?

Also, it states that I have a "*Monthly Plan Credit", however, no date is given. Will that still apply? I think that came from when I added the Communicate plan and the agent had to give me a credit as I didn't want to over pay for the package.

Any ideas would be appreciated.

Thanks!

[histeria63]

thanks guys for the information! Also, i have a rogers number, and still have my telus because the guys at best buy messed up my number transfer. dmpP2, what kind of plan did you get? I'm trying to negotiate a data plan for the curve 8900.

[espeed]

is it possible to get an Iphone without signing on one of their data plans?

[Johnny767]

"Anything" is possible, for the right price! Going to cost ya.

[P4rtyboy]

is it possible to get an Iphone without signing on one of their data plans?

yep

[Magoomba]

oh its a day to show the credits

here is mine

" Discount(s)

* Call Display Credit - To be removed on 24/01/2010
* Monthly Plan Credit - To be removed on 24/01/2010
* Loyalty Voicemail Discount - To be removed on 24/01/2010
* Incoming Calling Opt. Cr - To be removed on 24/01/2010
* Rogers to Rogers 2 Yr Bonus - To be removed on 24/01/2010

"

so i am paying 20$ plan + sys acc + tax
225 daytime min + weeek eve free 6 pm , unlimited incoming , rogers to rogers
caller id & voice mail all included

Sorry dudes,
My online account doesn't show up like that at all.
Doesn't show an expiry on the Monthly Credits.
Here's what I see.

http://i43.tinypic.com/w8vsbm.jpg

[husdaman]

Hi

Yes you should get credit for call display. I did this last year and was seeing credit kick in the next month.

I just have a question about credits.

Currently, mine credits are the following:

* Campus Calling Option Cr - To be removed on 31/07/2009
* Digital Call Display Credit - To be removed on 31/07/2009
* Monthly Plan Credit
* Rogers to Rogers Calling Cr - To be removed on 13/08/2009
* 33.3% Value Pack Add-on Disc.

I don't really use my VM much and want to upgrade on my text messaging more. If I cancel the Communicate plan ($11) and subscribe to CID and Txt Msg separately, will my CID credit kick back in?

Also, it states that I have a "*Monthly Plan Credit", however, no date is given. Will that still apply? I think that came from when I added the Communicate plan and the agent had to give me a credit as I didn't want to over pay for the package.

Any ideas would be appreciated.

Thanks!

[b1uesphere]

Sorry dudes,
My online account doesn't show up like that at all.
Doesn't show an expiry on the Monthly Credits.
Here's what I see.


Instead of clicking on "My Rogers Bill" after you login to rogers.com, click on "Wireless" (one of the links up top). Then you should see all your credit details.

https://your.rogers.com/newshop/images/topnav_wireless_on_darkgrey.gif

[slicky803]

Wow... horrible luck.
Can't get any of the CSRs to offer me anything, and the last one I spoke to basically threatened to flag my account after I asked about data with a credit saying I was calling too much and I was getting a ton of credits. Great customer service there. :P

I just want data. :(
$31 + SAF + 911 = $38.45 + GST



250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends
* Unlimited Incoming Calls Opt.


Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing
* 125 Sent/Unlim Received Text
* 250 Intl & US Sent/Unl Rec Txt


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)

* Digital Call Display Credit - To be removed on 29/09/2009
* Monthly Plan Credit
* Monthly Plan Credit - To be removed on 29/08/2010
* Incoming Calling Opt. Cr - To be removed on 07/10/2011

[hoon]

Wow... horrible luck.
Can't get any of the CSRs to offer me anything, and the last one I spoke to basically threatened to flag my account after I asked about data with a credit saying I was calling too much and I was getting a ton of credits. Great customer service there. :P

....

Discount(s)

* Digital Call Display Credit - To be removed on 29/09/2009
* Monthly Plan Credit
* Monthly Plan Credit - To be removed on 29/08/2010
* Incoming Calling Opt. Cr - To be removed on 07/10/2011

Looks like you are getting a lot of credits.
How much are those monthly plan credits?

[slicky803]

Looks like you are getting a lot of credits.
How much are those monthly plan credits?

Savings: Monthly Plan Credit -10.00 (for the voice plan)
Savings: Monthly Plan Credit -7.00 (for voicemail)
Savings: Incoming Calling Opt. Cr -10.00
Savings: Digital Call Display Credit -7.00

So $34 in savings total.

[Hollaman]

Savings: Monthly Plan Credit -10.00 (for the voice plan)
Savings: Monthly Plan Credit -7.00 (for voicemail)
Savings: Incoming Calling Opt. Cr -10.00
Savings: Digital Call Display Credit -7.00

So $34 in savings total.

you're already saving 34 bucks a month man. Do you want rogers to pay you to use their service lol?

Has anyone been able to renew their contract and get the Bold or Javelin for less than $199?

[b1uesphere]

you're already saving 34 bucks a month man. Do you want rogers to pay you to use their service lol?

Has anyone been able to renew their contract and get the Bold or Javelin for less than $199?


Don't know if this counts, I got mines for $199, but if I can mail in the HUP rebate for a $50 credit. :D

[hoon]

Savings: Monthly Plan Credit -10.00 (for the voice plan)
Savings: Monthly Plan Credit -7.00 (for voicemail)
Savings: Incoming Calling Opt. Cr -10.00
Savings: Digital Call Display Credit -7.00

So $34 in savings total.

The reason i ask is because you can't have Monthly Plan Credit total more than your current $20 voice plan.
So in your case, you can only get $3 more.
So if you want data, you should look into the $30 package that includes CD, VM, 10,000 text, 500 mb. And since the $17 MSF you have aren't specific, they can go towards the package ie. $30-17 = $13 for data. Just make sure those credits stay if you do switch over.

[Markenstein]

So much happier :razz:

300 daytime minutes
6pm evening/weekends
enhanced voicemail
name call display
who-called
10,000 texts msgs
1,000 media msgs

for $13.50. Is this the best plan without data or what?

[tednolan]

wow..markenstein that is a rediculous deal

[Landis]

you're already saving 34 bucks a month man. Do you want rogers to pay you to use their service lol?

Has anyone been able to renew their contract and get the Bold or Javelin for less than $199?

I got the Javelin on staff purchase for $92! Sure that doesn't count, but it makes me feel special.


I don't think they have it on anymore, but you could have gone to Best Buy during their promotion where if you sign up on a three year with a Blackberry Pearl or Curve (The Javelin counts in this promotion as it's the new Curve) and they'll give you a $200 GC and then bam, the phone is 179.99 + tax = 203.39 so you're basically paying $3.39 for the Javelin. Although keep in mind that you can't use the $200 GC in the same transaction, but they're easy enough to sell or even use in the future.

Now for your plan, you have 30 days to call into Rogers to cancel that contract without being charged fees. So you get in contact with retentions and they'll usually credit you something if you're sincere enough as they don't want to lose that three year you just signed up for!

And that's how you get a new sexy phone for (pretty much) free + benefits.

[arigato]

Hey Markenstein,

How do I get the same deal. I used rogers for 2 yrs and I am paying around $40 and I don't use the phone that much.

Does that 300 mins equal to 300 min of someone calling me?

Like I get people from Europe calling me, and I don't want to pay ridiculous prices for these.

Any help is appreciated.



Thanks all.

[tednolan]

arigato no matter which way you cut it you're not going to find an inexpensive way of calling or having people outside of north america call you on your cell phone

[arigato]

So long distance incoming call is different than local incoming call?

Also is there a plan like:

100 mins free (local)
free incoming

which is all I need.




Thanks.

[crashz]

Hey guys. I have a Bold. $40 plan ($10 voice $30 BBData). Has anyone managed to get anything on US Long Dist and Data? I don't go often but I am down there a few times a year. Would be nice to have a small cache allotment to usage when I am down there to avoid the overpriced roaming fees. Like 30 minutes LD, with X amt of Txts and X MBs amount of Data. If anyone's been able to convince a sales person for this can you post it? Or even if you were to pay what was available. Thanks!

[vomer]

So much happier :razz:

300 daytime minutes
6pm evening/weekends
enhanced voicemail
name call display
who-called
10,000 texts msgs
1,000 media msgs

for $13.50. Is this the best plan without data or what?

WTFFF No way ... thats crazy cheap! Are you sure you only pay 13? :|

[tednolan]

arigato: yes , local incoming calls means unlimited incoming calls from local numbers, which means anyone in your "local" area, which generally is your city or town

many companys offer unlimited incoming NATIONAL calls, which would mean anyone from canada could call you unlimited for a set dollar amount (anywhere from 10-20$ per month)

but once you have people outside of Canada and particularly people outside of North America it is going to get very expensive

[drunag]

So long distance incoming call is different than local incoming call?

Also is there a plan like:

100 mins free (local)
free incoming
which is all I need.
Thanks.

I believe tednolan might be slightly mistaken.

Unlimited Local incoming minutes means as long as you are in YOUR home calling area (ie. you are in the GTA if you have a 416 or 647 number), you will not get charged for incoming calls (from anywhere in the world). As soon as you travel outside your area (ie. if you decide to visit montreal), and you receive an incoming call, you will be charged long distance fees. I have never seen a "Long distance Incoming call" option.

if you are looking for 100 local mins and unltd incoming, you can join either fido or koodo, as both will give you 50 mins for $15 and unltd incoming calls for an extra $10 = $25/month without calldisplay or any other addons.

Another option is to choose pay as you go options which is pretty standard across the board for $30/month for unltd incoming calls and $0.25 - $0.30 a minute outgoing local calls (depending on the provider). Virgin will offer you for $30 for 200 minutes for the month and unltd incoming calls on pay as you go as well. And all pay as you go come with call display and voicemail. However if you will start to do more outgoing calls, pay as you go can become pretty expensive.

[EGee6]

So much happier :razz:

300 daytime minutes
6pm evening/weekends
enhanced voicemail
name call display
who-called
10,000 texts msgs
1,000 media msgs

for $13.50. Is this the best plan without data or what?

I'm calling BS right now.

There's no way a person in Vancouver could get that deal. If you were in Manitoba maybe...but no way in Vancouver.

[tednolan]

i have unlimited LD incoming for 10$ a month from virgin mobile

it covers both the US (girlfriend lives in tennessee) and canada (mom lives on the east coast)

virgin is unique in that their "nationwide" options cover all of north america


however the rest of the plan blows
so im tryin to switch to rogers :lol:

[Markenstein]

Hey Markenstein,

How do I get the same deal. I used rogers for 2 yrs and I am paying around $40 and I don't use the phone that much.

Does that 300 mins equal to 300 min of someone calling me?

Like I get people from Europe calling me, and I don't want to pay ridiculous prices for these.

Any help is appreciated.

Thanks all.

I don't think any person can just get my plan. I had to make several calls to fine tune it. The 300 minutes is for any minutes used between 7am & 6pm so if someone's calling you from anywhere in the world during this time you will not be paying anything extra if you're under the 300 a month.

[Markenstein]

WTFFF No way ... thats crazy cheap! Are you sure you only pay 13? :|

The guy told me before hanging up that I should be only paying $2.50 more each month. I used to only pay $11 a month. But I think he calculated wrong. I expect to be paying $15 a month from now on. Let's hope his math is better than mine, but I doubt it.

$15 is still not bad right?

Now if only I can get them to give me the $10 retention value pack I'd have everything I need and reduce my plan to $10 a month. But I'm gonna wait for a while.

[arigato]

Thanks drunag.

If that's the case all I need is:

100 min (local)
200-300 mins (more or less) incoming

What do you think would be my best option? I use the phone to call very little, but I would get calls for around 200-300 mins a month from Europe.

Please advise me some stuff because I feel like I pay for my phone for nothing.

I believe tednolan might be slightly mistaken.

Unlimited Local incoming minutes means as long as you are in YOUR home calling area (ie. you are in the GTA if you have a 416 or 647 number), you will not get charged for incoming calls (from anywhere in the world). As soon as you travel outside your area (ie. if you decide to visit montreal), and you receive an incoming call, you will be charged long distance fees. I have never seen a "Long distance Incoming call" option.

if you are looking for 100 local mins and unltd incoming, you can join either fido or koodo, as both will give you 50 mins for $15 and unltd incoming calls for an extra $10 = $25/month without calldisplay or any other addons.

Another option is to choose pay as you go options which is pretty standard across the board for $30/month for unltd incoming calls and $0.25 - $0.30 a minute outgoing local calls (depending on the provider). Virgin will offer you for $30 for 200 minutes for the month and unltd incoming calls on pay as you go as well. And all pay as you go come with call display and voicemail. However if you will start to do more outgoing calls, pay as you go can become pretty expensive.

[Markenstein]

I'm calling BS right now.

There's no way a person in Vancouver could get that deal. If you were in Manitoba maybe...but no way in Vancouver.

Why wouldn't you believe me? There are a lot of people getting plans equally as good on here but with more options. For $5 more people are getting unlimited incoming, network calling, long distance minutes, etc thrown in. At this point I don't need those but when I do I'll probably get them free though. I'm not greedy. Just cheap. :lol:

[Markenstein]

Thanks drunag.

If that's the case all I need is:

100 min (local)
200-300 mins (more or less) incoming

What do you think would be my best option? I use the phone to call very little, but I would get calls for around 200-300 mins a month from Europe.

Please advise me some stuff because I feel like I pay for my phone for nothing.

arigato, ask for "unlimited incoming" instead of "unlimited local incoming"

[ditachan]

Hey guys,

I am wondering, I recently transferred an account to my name (dec 23), except my old plan was $25, now it's the $17.50 plan. I have the same features and all like my old plan except I'm paying a bit cheaper (negotiated a $5 credit couple weeks ago through normal CSR). My old plan was till Sept 2009, my new plan had a contract override and will end in Sept 2009 as well.

My question is, do you guys think I can bargain with retentions so that I can try to get the $17.50 features and with the $11 Communications Value Pack (125 sent txt, VM, CID...) for around say $25-30 after SAF and tax?

I also am part of a union which has a great union plan but with Bell, could I also use that plan as an excuse to get a better deal?

I ask because I read somewhere that revenue calculated is based on account number and since I changed it to my name the number is different.

Hey guys,

Just to update, I called retentions directly today (30 min hold) and explained that my bill was too high for me. I told her that I really only needed CID and the 125 text message and if I could get a cheaper deal for those two. She told me that my plan was already the cheapest it can get. I mentioned that my mom gets free vm and cid on her telus plan and the csr told me that they don't price match. I then finally asked if there was anything they could do to help make my plan cheaper because I am currently a student, she told me she could give me an additional $5 credit but that is the most she can do. I happily agreed and thanked her for her help. Although the conversation was brief she was pleasant to deal with.

Sum it up...
+ $17.50 EPP
+ $11 Essentials
+ 10 Unlimited Network Calling
+SAF and 911
- $5.00 (since I couldn't get R2R added to my plan for some reason instead of network calling)
- $5.00 to help offset the $11 cost

My account (was transferred from another account with the whole plan changing) has been active since dec 23 08

[arigato]

arigato, ask for "unlimited incoming" instead of "unlimited local incoming"

Thanks I already have it but it costs a lot of money.

[fredsmith]

i have unlimited LD incoming for 10$ a month from virgin mobile

it covers both the US (girlfriend lives in tennessee) and canada (mom lives on the east coast)

virgin is unique in that their "nationwide" options cover all of north america


however the rest of the plan blows
so im tryin to switch to rogers :lol:


Huh?

Unless you have an 800 number, there is just no way to have 'unlimited LD incoming' where the caller doesn't pay for an LD call.

You can have unlimited North American ROAMING, which means that anyone can call your cellular number in your home area code and you won't be charged any long distance charges even if you are halfway across the continent, but THE CALLER ALWAYS PAYS LD CHARGES TO DIAL AN OUT OF AREA NUMBER - ACCORDING TO HIS ARRANGEMENT WITH HIS LD CARRIER.

[CeoOfKFC]

you're already saving 34 bucks a month man. Do you want rogers to pay you to use their service lol?

Has anyone been able to renew their contract and get the Bold or Javelin for less than $199?

+1.
If he wants data then he should pay for it. Nothings free, pay for it.

[ahsalloum]

Is there any chance I can get a HUP on a 3-year extension if my revenue is around 700 (low tier)?

[tednolan]

Huh?

Unless you have an 800 number, there is just no way to have 'unlimited LD incoming' where the caller doesn't pay for an LD call.

You can have unlimited North American ROAMING, which means that anyone can call your cellular number in your home area code and you won't be charged any long distance charges even if you are halfway across the continent, but THE CALLER ALWAYS PAYS LD CHARGES TO DIAL AN OUT OF AREA NUMBER - ACCORDING TO HIS ARRANGEMENT WITH HIS LD CARRIER.


woah, calm down.

Yes captain obvious, the caller is paying long distance charges...but we're talking about what im paying here, which is a flat fee of 10 dollars a month for unlimited incoming long distance calls.

[rouer40]

This is what I purchased online and thought it was an error but have checked with customer service to ensure it was what I thought I was getting and it checks out. For $10 a month + unlimited browsing $7+ SAF/911 +tx=$28.23.I purchased 2 lines with the LG Vu at $79 and got a $50 Canadian Tire gift card with each line.I know the prairies has had previous access to this type of plan but this is the first time I have seen it available here in the maritimes.I'm happy to leave bell with this plan.:D My only question is what are overtime minutes?I'm guessing a total allowable for the length of the contract,36mths,so about 14min a month?


* 250+100 Minutes;
Unlimited EW (6pm);
MY5 (Nationwide & Text/Picture/Video);
500 Overtime Minutes
* Rogers.com $10 Activation Credit

[MikeyCanuck]

This is what I purchased online and thought it was an error but have checked with customer service to ensure it was what I thought I was getting and it checks out. For $10 a month + unlimited browsing $7+ SAF/911 +tx=$28.23.I purchased 2 lines with the LG Vu at $79 and got a $50 Canadian Tire gift card with each line.I know the prairies has had previous access to this type of plan but this is the first time I have seen it available here in the maritimes.I'm happy to leave bell with this plan.:D My only question is what are overtime minutes?I'm guessing a total allowable for the length of the contract,36mths,so about 14min a month?


* 250+100 Minutes;
Unlimited EW (6pm);
MY5 (Nationwide & Text/Picture/Video);
500 Overtime Minutes
* Rogers.com $10 Activation Credit


Yes the overtime minutes is a one time allotment for the life of the plan.

This seems crazy cheap. In BC if I browse to the family plans I get a plan with about 200+50 for $40 for two lines + saf/tax - and not national my5. 400+200 and local my5 for $55+saf/tax and 700+100 for $70+saf/tax and national my5.

[nitroblu]

you're already saving 34 bucks a month man. Do you want rogers to pay you to use their service lol?

Has anyone been able to renew their contract and get the Bold or Javelin for less than $199?

You can always call in to ask and try. During Xmas promotions, you definitely could've (for the Bold anyway)...now, I'm not so sure. But unless you're a BB fanatic, I'd suggest you'd sit tight for a few more moths...Rogers' rumoured line-up for this year looks tasty :)

[rouer40]

Yes the overtime minutes is a one time allotment for the life of the plan.

This seems crazy cheap. In BC if I browse to the family plans I get a plan with about 200+50 for $40 for two lines + saf/tax - and not national my5. 400+200 and local my5 for $55+saf/tax and 700+100 for $70+saf/tax and national my5.

That's what seemed strange about this deal. With bell our 2 lines run $90 with a $20 aliant value pack discount so still at the $70 mark and only have 200min + Fab Five each line.Are the family plans with 200+50 shared minutes or that much for each line?

[drunag]

i have unlimited LD incoming for 10$ a month from virgin mobile
it covers both the US (girlfriend lives in tennessee) and canada (mom lives on the east coast)
virgin is unique in that their "nationwide" options cover all of north america
however the rest of the plan blows
so im tryin to switch to rogers :lol:

sorry man but again, there's no such thing as unlimited LD incoming. http://virginmobile.ca/vmc/en/rates/rate-plans-myplan-customizing.do for postpaid and http://virginmobile.ca/vmc/en/rates/rate-plans-prepaid-calling-addons.do for prepaid. Those are all the addons you can have. I'm not doubting you're paying $10 extra to virgin, but i'm sure its for something OTHER than unlimited "long distance" incoming... most probably you're on plain unlimited incoming.

Thanks drunag.

If that's the case all I need is:

100 min (local)
200-300 mins (more or less) incoming

What do you think would be my best option? I use the phone to call very little, but I would get calls for around 200-300 mins a month from Europe.

Please advise me some stuff because I feel like I pay for my phone for nothing.

Go with virgin $20 for 200 mins on prepaid and $10 for unlimited incoming ($30 total). its prepaid, so you'd have to get phone cards or you can ask them to charge your credit card at the beginning of every month. if anything you can always go on their monthly plan of $25 for 100 day, 1000 evening and weekend, and unltd incoming. However no call display and voicemail is included ($10 addon). At that price, koodo and fido give only 50 minutes for the month with unltd incoming.

Hey guys,
...
Sum it up...
+ $17.50 EPP
+ $11 Essentials
+ 10 Unlimited Network Calling
+SAF and 911
- $5.00 (since I couldn't get R2R added to my plan for some reason instead of network calling)
- $5.00 to help offset the $11 cost
...


What's funny is that I called rogers last night to see if i could get unlimited network calling for my gf. I asked for the 17.50 plan and wanted to get a credit for unlimited network calling however she said that network calling doesn't exist anymore and its only rogers to rogers (which is pointless since i have fido). :confused: anyway she mentioned she'd give me the 17.50 plan plus $5 for incoming plus $10 for cd,vm and 2500 txt.

no deal.

calling back right now. the wait times are frustrating. I've been on hold for 28 minutes and counting.

[MikeyCanuck]

That's what seemed strange about this deal. With bell our 2 lines run $90 with a $20 aliant value pack discount so still at the $70 mark and only have 200min + Fab Five each line.Are the family plans with 200+50 shared minutes or that much for each line?

Shared minutes. I want your family plan! I can see why you called to make sure it was legit.

[Timbermech]

Now if only I can get them to give me the $10 retention value pack I'd have everything I need and reduce my plan to $10 a month. But I'm gonna wait for a while.

Called in about this since I had other questions to go with it. No such thing as a $10 retention value pack. My rep seemed pretty knowledgeable. Even let me know of some data changes later in Q2/Q3

[setell]

This is what I purchased online and thought it was an error but have checked with customer service to ensure it was what I thought I was getting and it checks out. For $10 a month + unlimited browsing $7+ SAF/911 +tx=$28.23.I purchased 2 lines with the LG Vu at $79 and got a $50 Canadian Tire gift card with each line.I know the prairies has had previous access to this type of plan but this is the first time I have seen it available here in the maritimes.I'm happy to leave bell with this plan.:D My only question is what are overtime minutes?I'm guessing a total allowable for the length of the contract,36mths,so about 14min a month?


* 250+100 Minutes;
Unlimited EW (6pm);
MY5 (Nationwide & Text/Picture/Video);
500 Overtime Minutes
* Rogers.com $10 Activation Credit

Where did you see this offer online? My NS line is up for renewal and i need to find another deal.

[Markenstein]

Called in about this since I had other questions to go with it. No such thing as a $10 retention value pack. My rep seemed pretty knowledgeable. Even let me know of some data changes later in Q2/Q3

Thanks for the info. Maybe the previous post was lying and I should just stick with my current plan.

Know what's ********? Media messages (included in the BB pack) doesn't work on BBs without a BB data plan but works with every other phone! :cry: WTH?

[drunag]

Called in about this since I had other questions to go with it. No such thing as a $10 retention value pack. My rep seemed pretty knowledgeable. Even let me know of some data changes later in Q2/Q3

I actually just added the $10 retention value pack (thats what the rep called it)

call display
voicemail
2500 sent txt msgs

[fredsmith]

What's funny is that I called rogers last night to see if i could get unlimited network calling for my gf. I asked for the 17.50 plan and wanted to get a credit for unlimited network calling however she said that network calling doesn't exist anymore and its only rogers to rogers (which is pointless since i have fido). :confused:
I think R2R includes Fido. Network Calling includes wireline - not sure if network calling is Canada-wide. I've gotten conflicting answers from CSRs - I suppose when my next bill comes in we'll know . . . I have to call them back anyway because they messed it up this month (again) from what the site tells me about my balance..

[Markenstein]

I actually just added the $10 retention value pack (thats what the rep called it)

call display
voicemail
2500 sent txt msgs

Great to hear. Gonna call in to switch to that tomorrow to bring my plan down to $10. Yay. Does it include who-called and name display?

[drunag]

Great to hear. Gonna call in to switch to that tomorrow to bring my plan down to $10. Yay. Does it include who-called and name display?

unfortunately it does not include any other options (she made sure i understood that since i was switching from the $20 vp to this one so i'd be losing who called namedisplay wap browsing etc.). but still a great package!

[khulit]

I think R2R includes Fido. Network Calling includes wireline - not sure if network calling is Canada-wide. I've gotten conflicting answers from CSRs - I suppose when my next bill comes in we'll know . . . I have to call them back anyway because they messed it up this month (again) from what the site tells me about my balance..

R2R means Rogers to Rogers only... Fido is excluded. Unlimited Network Calling is Rogers to Rogers, Fido, Speakout, Rogers Home Phone, Rogers Internet Phone, any Rogers network using cell (I think Sears is GSM/Fido)

So R2R does not mean free calls to Fido.... Also this is for local calls only, calls made to other area codes even if it is Rogers is not free

[nitroblu]

R2R means Rogers to Rogers only... Fido is excluded. Unlimited Network Calling is Rogers to Rogers, Fido, Speakout, Rogers Home Phone, Rogers Internet Phone, any Rogers network using cell (I think Sears is GSM/Fido)

So R2R does not mean free calls to Fido....

R2R is also rogers to rogers cell only, not to rogers home (or so I was told)

[vomer]

The guy told me before hanging up that I should be only paying $2.50 more each month. I used to only pay $11 a month. But I think he calculated wrong. I expect to be paying $15 a month from now on. Let's hope his math is better than mine, but I doubt it.

$15 is still not bad right?

Now if only I can get them to give me the $10 retention value pack I'd have everything I need and reduce my plan to $10 a month. But I'm gonna wait for a while.
Its unlikely If you ask me... a plan like that should cost you $35+ from rogers...

I called them today, I already have the retention plan listed in the original post...the guy offered me unlimited txt if I renew for 3 yrs... but I didnt for now since my contract ends soon... I might move to fido (per second billing and no system access fees)

[Timbermech]

I actually just added the $10 retention value pack (thats what the rep called it)

call display
voicemail
2500 sent txt msgs

Ah, my mistake then. I tried looking for what that $10 retention value pack while skimming through the past few days. That is not bad at all. Is there a credit that can be put specifically for that? I have all 3 of those, and i have a credit on my CID, VM, and 5 on my unlim text. If I can get that and somehow allocate my credits to that, it would greatly reduce my plan.

[fuc847]

hi, this may be kinda off topic,

if i want to communicate with somone using my cell if we are both in las vegas, what is the cheapest way to do so? text? just call using roam?

this is assuming both of us doesnt have any LD minutes.

[kamu]

This thread is far too long and redundant to be much use. But it does give good motivation to haggle with rogers lol. This is what retentions and I agreed on after the teachings of this thread:

Lines 1 & 2

200 Daytime Minutes
Unlimited Evenings and Weekends Beginning @ 8PM
Unlimited Rogers to Rogers
Unlimited Incoming
50 Text Messages/month
CID

$20/Month
-$5/Month credit
$15/Month + 911 + SAF + Tax

Samsung Jack (Black Jack II) for $25
Admin Fee Waived

Line 3

200 Daytime Minutes
Unlimited Evenings and Weekends Beginning @ 8PM
1000 Minutes Canadian Long distance
Unlimited Incoming
50 Text Messages/month
CID

$20/Month
$-10/Month Credit (I told them I am really poor. Yes, literally)
= $10/Month + 911 + SAF + Tax

Pearl Flip for $30 + $35Admin (absolutely refused to waive this for some reason)
*I thought they had ordered the non-flip pearl instead since they only quoted 29.99 rather than the advertised 49.99. But I called back and double checked the order the girl placed for the phone. It was indeed BB 8220. Strange.

Called 5 times throughout this week. Wasn't really interested in VM or data.
For those who are newbie at this and do not like to haggle (like me), the deals you get offered are extremely ymmv. At one point I was quoted at 378 for the Samsung Jack with my 3 yr contract. I just wanted to tell that girl to f#$% off but didn't want to get flagged :-0 You just gotta be patient and tenacious lol.

For the bare bone users, rogers has this retention plan available for almost anyone that has been with them for 3yrs i think

100min daytime
1000 wkend/eve
CID
50 txt messages
$15/month
*After you get that offered you just try to get them to add the R2R, unlimited incoming and bonus minutes.

Thanks and no thanks to this thread. Thanks for informing me about the possible deals with rogers. And NO THANKS for the huge wait times this thread has caused for the retentions call centre. Redflag effect at its best!

[Timbermech]

hi, this may be kinda off topic,

if i want to communicate with somone using my cell if we are both in las vegas, what is the cheapest way to do so? text? just call using roam?

this is assuming both of us doesnt have any LD minutes.

Go to wallgreens and buy a prepaid SIM+phone. Its ends up being the cheapest way.

[vomer]

anyone here suggest ideas for data plans for smartphones?

I wanna keep my bill under $50 but want data plan

[dmpP]

Go to wallgreens and buy a prepaid SIM+phone. Its ends up being the cheapest way.

depending on how far away you'll be you could also look at getting long range GPRS walkie talkies

[ahsalloum]

Is there any chance I can get a HUP on a 3-year extension if my revenue is around 700 (low tier)?

:?:

[Markenstein]

Its unlikely If you ask me... a plan like that should cost you $35+ from rogers...


I can guarantee my plan is no more than $15. It was only $11 last bill. Tomorrow I will be aiming for $10 because I don't need the 1000 media messages (useless on bb w/o data plan) and 10,000 text messages.

I think the rep is wrong when she said the vp only has call display and not name display. I don't think you can just get call display these days. The $10 vp should include call/name display. Can someone confirm?

[Markenstein]

Ah, my mistake then. I tried looking for what that $10 retention value pack while skimming through the past few days. That is not bad at all. Is there a credit that can be put specifically for that? I have all 3 of those, and i have a credit on my CID, VM, and 5 on my unlim text. If I can get that and somehow allocate my credits to that, it would greatly reduce my plan.

I'm unclear. Was it your mistake or the rep's mistake?

Also, correct me if I'm wrong, but if you are already credited for cid & vm, and it only costs you (10-5) $5 for unlimited texts, then why change it to the vp and pay an extra $5 for the same thing but with limited texts?

[hkbaabaa]

I can guarantee my plan is no more than $15. It was only $11 last bill. Tomorrow I will be aiming for $10 because I don't need the 1000 media messages (useless on bb w/o data plan) and 10,000 text messages.

I think the rep is wrong when she said the vp only has call display and not name display. I don't think you can just get call display these days. The $10 vp should include call/name display. Can someone confirm?

Unless you can screen shot your online bill and show us, only few people will believe you because it just doesn't add up.

Btw, does your price included SAF and 911 fee?

So would you mind doing some detail break down on how they can set up that kind of price on your bill? ;)

[Timbermech]

I'm unclear. Was it your mistake or the rep's mistake?

Also, correct me if I'm wrong, but if you are already credited for cid & vm, and it only costs you (10-5) $5 for unlimited texts, then why change it to the vp and pay an extra $5 for the same thing but with limited texts?

I guess it was both the reps and my mistake. It was my mistake by relaying information that had been false that had been received by the rep. I had asked the rep about the $10 retention value pack, and he told me that no such thing existed. Also, I forgot I took off VM a while back. I just have Unlim txt and CID. I had originally gotten it just to use as leverage later on. I totally forgot about that lol. I change my plan almost every month, must have slipped my mind.

[nitroblu]

I guess it was both the reps and my mistake. It was my mistake by relaying information that had been false that had been received by the rep. I had asked the rep about the $10 retention value pack, and he told me that no such thing existed. Also, I forgot I took off VM a while back. I just have Unlim txt and CID. I had originally gotten it just to use as leverage later on. I totally forgot about that lol. I change my plan almost every month, must have slipped my mind.

...there's a $10 retentions VP now?...uh..ok lol

[Markenstein]

Unless you can screen shot your online bill and show us, only few people will believe you because it just doesn't add up.

Btw, does your price included SAF and 911 fee?

So would you mind doing some detail break down on how they can set up that kind of price on your bill? ;)

Of course the plan doesn't include SAF+911, or else my plan would have only been $3.55 a month :eek:.

Let's just say I have the most unusual plan. Don't want to disclose too much right now other than the fact that my EPP is E-FREE-FREE!! :lol:

God I love this game. I used to pay $100 per month for 250/6pm/cid/vm. lol. Those days are over.

[Timbermech]

...there's a $10 retentions VP now?...uh..ok lol

I've been out of the blue for a while. Haven't read here for a while, but decided to take a look. I saw Markenstein mention the $10 retentions VP, so I decided to call in about it. The rep had no idea what I was talking about, but apparently Drunag added it.

I actually just added the $10 retention value pack (thats what the rep called it)

call display
voicemail
2500 sent txt msgs

[P4rtyboy]

Of course the plan doesn't include SAF+911, or else my plan would have only been $3.55 a month :eek:.

Let's just say I have the most unusual plan. Don't want to disclose too much right now other than the fact that my EPP is E-FREE-FREE!! :lol:

God I love this game. I used to pay $100 per month for 250/6pm/cid/vm. lol. Those days are over.

well if it doesnt include SAF and fees, its plausible.

its basically 15 for all he has minus 10% discount probably from having loyalty discount or something along the lines of taht.

[Markenstein]

just to let y'all know, if u do a retentions HUP (ie get retentions pricing on a HUP), try sending in for the $50 HUP rebate anyway. I was told by every single retentions rep I asked on multiple occasions that because it was a retentions HUP, i was not eligible for the $50 credit. But i sent it in anyway (i mean it's just 52 cents postage), and apparently it got processed (according to a lady i spoke to in billing). so just give it a shot anyway if u did a retentions HUP (and meet the requirements for the HUP rebate program), it costs u 52 cents to try lol

Can I ask which phone & how much you paid for it. And where did you get the rebate coupon? I have one addressed to New Brunswick but I'm in BC. Will that work? hehe

[rouer40]

Where did you see this offer online? My NS line is up for renewal and i need to find another deal.

I ordered it on the 27th and haven't seen it since that's why I originally thought it was an error on the web site and I was some how going to get screwed when the order was filled. The phones are on back order but the accounts are set up with the stated plan.I don' know if there is a plan code for this or not,if someone can tell me how to get the plan code from my online account I will be happy to post it.

[drunag]

I've been out of the blue for a while. Haven't read here for a while, but decided to take a look. I saw Markenstein mention the $10 retentions VP, so I decided to call in about it. The rep had no idea what I was talking about, but apparently Drunag added it.

I'll call in today to double check, but that's exactly what the reps told me.
cd, vm, 2500 sent txts for $10. When I called on wednesday the rep offered me that. When I called on thursday, another rep offered me that again with a better plan, so I took it. Hence I'm inclined to believe it does exist.

:)

[chinsterr]

Summary of my call to retentions 2 nights ago:
-waited 45 min
-very very rude rep (but kept my cool throughtout)
-spoke with the rep's manager
-I was offered the 500mb data pack for $20 a week ago and told the rep to make a note on my file. The two gentlemen I spoke with that night denied me the 10 credit and said that my account is going to be audited (still kept my cool)
-"manager" told me I was going to loose credits
-I told him to cancel my account, and he did
-Fcuk you rogers!

Now I am with bell on a corporate plan from work, which is actually a lot better than the rogers deal I had. The only problem with bell is its CDMA :(

Rogers Plan:
250 daytime
e/w from 6
call id / vm / 2500 text
100 long d
r2r
24.00+saf+911+tax

Bell:
300 daytime
e/w from 6
call/id/vm/unlimited text
bell m to bell m
unlimited web browsing
20.00 +tax

[kiyoraka]

SO my new plans started.

This is what was negotiated

$15
250 daytime minutes
Unlimited E/W starting at 6pm
CD & VM
150 Txt
Unlimited Incoming
+ 911 Fee (I get a SAF credit for 12 months)

-----------------
THIS IS WHAT MY CURRENT PLAN ONLINE SAYS
(I have yet to get my bill yet so I dont know how much the total is...)

250/Unlimited Eve/Wkds Plan - $20.00

* Unlimited Incoming Calls Opt.
* 250 Wkday/Unltd. Eve/Wkends
* 25 Anytime Minutes


Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Digital Call Display Credit - To be removed on 09/01/2012
* System Access Fee Credit - To be removed on 09/01/2010
* Monthly Plan Credit 3 Yr - To be removed on 18/12/2011
* Incoming Calling Opt. Cr - To be removed on 09/01/2012


My Current Wireless Essentials

* Voicemail
* Unlimited Incoming Calls Opt.

-------------------------------------

MY concern is...

It does not say anything about Caller ID (but I have it and its working and I see Credit for it?)

It does not say a credit for VOICEMAIL

It does not say anything about my Free 150 Texts

It does not say Evenings and Weekends from 6pm?

Monthly plan credit should be $5 (she mentioned to me before)

but i think i got a bonus of 25 minutes. :-0

------

Any ideas? Did the Rep put in a different plan than negoiated? Or is this price plan shown online not accurate?

[TypeS_A-Spec]

Yesterday I called retentions to see what I can get for my girlfriends line. She was currently under the hospital corporate plan:

200minutes
Unlimited Evenings and Weekends @6pm
Call Display
Voicemail
2500 Text
$23 + SAF + 911 + tax = $34.41

She really wanted to get the new Curve (8900) but she did not have data so doing a hardware upgrade was going to cost $449. So I call retention using Bell as a negotiator and ended up with the following:

250 minutes + 25 bonus minutes
Unlimited Evenings and Weekends @6pm
Call Display
Voicemail
Who Called
10, 000 Text Messages
10, 000 Picture/Video Messages
500 MB of data
Rogers to Rogers (FREE)
Unlimited Incoming Calls (FREE)
and the 8900 for $99 (gave me $100 off on the phone, does the 50$ hup rebate stil apply?)

$25 - voice plan
$30 - data value pack
$15 - monthly credit
$10 - monthly credit
$5 - monthly credit
and SAF credited for 3 yrs
Therefore, she only pays $25 + 911 + tax = $28.82/month
I have had this identical plan for over a month now, but hers is still better because she gets her SAF credited for 3 yrs, mine is only credited for 1 yr. I tried to get the SAF waived for 3 yrs, but the csr wouldn't budge.
What I did end up getting was a bold for $149, she gave me $100 off on it. I just did an Iphone upgrade in September 2008. Was surprised on the price she gave me for the bold. I was also wondering if the $50 rebate would work for this as well?

My other plans. First bill is my dad's plan and the second one is my brothers. Mind you, I have been with Rogers since 1997 for cell phones and my dad has been a Rogers customer since the 1980's with cable.

Jan 01 - Jan 31 Rogers Wireless Insider EPP 17.50
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit -7.00
Call Display w/Name Display 7.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Savings: System Access Fee Credit -6.95
Total before taxes: $8.00
GST (#86239 5381) 0.40
PST 0.64
Total for Wireless: $9.04


Jan 01 - Jan 31 250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
$5 Messaging Pack 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Call Display 7.00
Savings: Digital Call Display Credit -7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Savings: System Access Fee Credit -6.95
Total before taxes: $15.50
GST (#86239 5381) 0.78
PST 1.24
Total for Wireless: $17.52

[nitroblu]

$25 - voice plan
$30 - data value pack
$30 - monthly credit
and SAF credited for 3 yrs


wow
you must either be really good at negotiating, or you'll get a surprise bill in a few months from now lol

[Markenstein]

250 minutes + 25 bonus minutes
Unlimited Evenings and Weekends @6pm
Call Display
Voicemail
Who Called
10, 000 Text Messages
10, 000 Picture/Video Messages
500 MB of data
Rogers to Rogers (FREE)
Unlimited Incoming Calls (FREE)

$25 - voice plan
$30 - data value pack
$30 - monthly credit
and SAF credited for 3 yrs
Therefore, she only pays $25 + 911 + tax = $28.82/month



That looks like a sweet deal, if that's the plan you really end up getting. Kinda hard to believe that for the price of a $25 voice plan they'd give you everything under the sun free plus no SAF to boot. Are you sure? Especially when the monthly credit is above the base plan (not even taking into account credits for incoming, r2r AND saf yet). I guess you'll see when her bill comes. Or are you trying to pull a fast one on us? :lol:

[TypeS_A-Spec]

That looks like a sweet deal, if that's the plan you really end up getting. Kinda hard to believe that for the price of a $25 voice plan they'd give you everything under the sun free plus no SAF to boot. Are you sure? Especially when the monthly credit is above the base plan (not even taking into account credits for incoming, r2r AND saf yet). I guess you'll see when her bill comes. Or are you trying to pull a fast one on us? :lol:

LOL, I am hoping it shows up as the csr stated as well. But I do have the identical plan for myself, the only difference is my SAF is only credited for 1 year, so it expires in September '09.

And I know about the credits being more than the voice plan itself and I asked the csr to verfiy if this is even possible. She said the max credits she can give out are $15 credit, $10 credit, and $5 credit which makes it a total of $30. And she can give me $30 worth of credits because my voice and data package total is $55, so at the end the plan itself is still more than the monthly credits she has given me.

I do not know how they calculate the credits, because with all the other specified credits for the certain features I am getting more credits than what my monthly plan is worth. I have done this a few times and from my experience, it seems as though the csr are more willing give out specified credits for certain features than monthly plan credits. Maybe because the features such as call display and etc doesn't really matter to them because they are really low at cost for Rogers themselves.

[hoon]

nice plans there TypeS_A-Spec...

i didn't know you can have credits over your voice plan...
I always thought it was just on your voice plan.

i currently have $20 monthly credits, more would be nice :lol:
what are you saying to these reps? other than the fact you've been with them for so long.

[zweinstein]

nice plans there TypeS_A-Spec...

i didn't know you can have credits over your voice plan...
I always thought it was just on your voice plan.

i currently have $20 monthly credits, more would be nice :lol:
what are you saying to these reps? other than the fact you've been with them for so long.

This is just what one rep said. It is not necessarily accurate. Just cause the rep said something does not mean his account will not be audited.

[dmak]

sry to ask, but what does it mean when they audit your account?

and while I am asking questions, how do they calculate your 'worth' to them? I see people mentioning tiers etc.

[zweinstein]

sry to ask, but what does it mean when they audit your account?

and while I am asking questions, how do they calculate your 'worth' to them? I see people mentioning tiers etc.

It means that they think you have too many credits and take some of them away.

Calculate your worth by looking back a few pages to where someone discusses the different revenue tiers. I don't know them off hand.

[salt_26]

I have a Rogers Pay As You Go plan. Am I eligible for this deal?

[skyrink]

....so my uncle wants to start a new 3 year contract and I have volunteered myself to get him the best possible plan. i will re-nogotiate for a better plan about a month into a regular contract plan....

now, is it true that we have 30 days to cancel a contract once its started? and only pay for the 1st month?

and what happens to the used phone...do we return it and get our money back too?

[dmak]

you have 30 days or 30 min of talk time, which ever comes first.

[setell]

I ordered it on the 27th and haven't seen it since that's why I originally thought it was an error on the web site and I was some how going to get screwed when the order was filled. The phones are on back order but the accounts are set up with the stated plan.I don' know if there is a plan code for this or not,if someone can tell me how to get the plan code from my online account I will be happy to post it.

Is it possible for you to tell me which province you're in? If you don't want to tell me on the board you can PM me. I'm going to call in and try to get it that way. Thanks.

[oliverstwist]

I got a BB Bold for $99 without a data plan :)
Great phone by the way, even without data...
Just have a standard $25 voice retention plan.

I actually wanted an iPhone and had one rep offer it for $175, but they didn't document it :( I tried and tried to get that price again... but just gave up when I was offered the Bold for $99.

[cho it up]

I got a BB Bold for $99 without a data plan :)
Great phone by the way, even without data...
Just have a standard $25 voice retention plan.

I actually wanted an iPhone and had one rep offer it for $175, but they didn't document it :( I tried and tried to get that price again... but just gave up when I was offered the Bold for $99.

How the hell did you get the Bold for $99 w/o Data? Have you been with Rogers for awhile or new subscriber o_0

[nitroblu]

How the hell did you get the Bold for $99 w/o Data? Have you been with Rogers for awhile or new subscriber o_0

it's all a matter of luck. that, or he/she's been a longtime Rogers customer who has a high revenue account

[mlerner]

A BB without a data plan? Wouldn't a regular flip phone serve you equally?

[simms]

Approaching a HUP cycle in February and I want to get the iPhone. The main change is that I'd be upgrading my $11 bundle package to the $30 one with data. I've got a $15 credit on my $11 bundle, and the discount would remain, so it would be as follows:

8gb iPhone for $199.

275 daytime
WN/WE 8pm
100 CDN LD
CID
10k SMS/10k MMS
EVM
Who Called
500MB
$20+30-15 = $35 + tax/911/saf
47.96 all in

This would be great except for two things:
1) I'd like to keep it under $40 all in - has anyone done this successfully with a Toronto number?
2) Since I'm increasing my revenue, I'm wondering if I can get something like UNC, My5, UI etc. Any tips on this?

So what do you guys think? Is this a decent plan or am I wanting too much?

[crashz]

Hey guys. I have a Bold. $40 plan ($10 voice $30 BBData). Has anyone managed to get anything on US Long Dist and Data? I don't go often but I am down there a few times a year. Would be nice to have a small cache allotment to usage when I am down there to avoid the overpriced roaming fees. Like 30 minutes LD, with X amt of Txts and X MBs amount of Data. If anyone's been able to convince a sales person for this can you post it? Or even if you were to pay what was available. Thanks!

Bump for the above question

[shopper-X]

Bump for the above question

US roaming is charged to Rogers from the US Carrier you are roaming on. Since the US Carrier can charge whatever they want and Rogers will let them as they do the same and the customer is paying, getting free minutes, texts, and/or data will be extremely hard.

[nitroblu]

Approaching a HUP cycle in February and I want to get the iPhone. The main change is that I'd be upgrading my $11 bundle package to the $30 one with data. I've got a $15 credit on my $11 bundle, and the discount would remain, so it would be as follows:

8gb iPhone for $199.

275 daytime
WN/WE 8pm
100 CDN LD
CID
10k SMS/10k MMS
EVM
Who Called
500MB
$20+30-15 = $35 + tax/911/saf
47.96 all in

This would be great except for two things:
1) I'd like to keep it under $40 all in - has anyone done this successfully with a Toronto number?
2) Since I'm increasing my revenue, I'm wondering if I can get something like UNC, My5, UI etc. Any tips on this?

So what do you guys think? Is this a decent plan or am I wanting too much?

wow, u've almost maxed ur allowed msf credits, and ur asking if ur paying too much? did u want to see if u could get it for free too? com'on don't be greedy. and no, u won't be able to do it all in under 40, unless u get lucky and max ur credits and get saf waived or u exceed ur credit limit. again, either u need luck, or they screwed up big on ur account, or u used to have a high revenue account for a long time, which it sounds like u didn't. again, don't get greedy - ur already getting a decent deal on ur wireless plan. one of the major pitfalls of a thread like this is it sucks u into the thinkin ur always overpaying based on wat others pay. but that's not the case.

[simms]

wow, u've almost maxed ur allowed msf credits, and ur asking if ur paying too much? did u want to see if u could get it for free too? com'on don't be greedy. and no, u won't be able to do it all in under 40, unless u get lucky and max ur credits and get saf waived or u exceed ur credit limit. again, either u need luck, or they screwed up big on ur account, or u used to have a high revenue account for a long time, which it sounds like u didn't. again, don't get greedy - ur already getting a decent deal on ur wireless plan. one of the major pitfalls of a thread like this is it sucks u into the thinkin ur always overpaying based on wat others pay. but that's not the case.

Thanks for your input. How am I maxed on MSF credits? I only have one.
This (http://www.redflagdeals.com/forums/showpost.php?p=8051247&postcount=19569) is a much better plan, where the credits are all stacked (15, 10 and 5).

[Bskll]

I currently have the following plan:

250 daytime minutes
unlimited eve/weekends at 6:00 pm
caller ID
for
$20 + $7 + $5 - $7 caller id credit - $5 credit for 6pm evenings +SAF + taxes = $30.

Can i request rogers to give me text messaging and voice mail for free? how would i negotiate this?

[drfritz]

After a period of several months, I have been able to get the following for my daughter (Ontario plan):


Wireless Services for XXX-XXX-XXXX
XXXXXXXXXXXXXXXXXXX
Regular charges
Jan 02 - Feb 01 250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -5.00
Smartphone Value Pack 15.00
50 Bonus minutes 0.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Canadian LD Anytime Option 5.00
3 Mth. Unl. Txt+Vid+Pic Msg - ends Mar 01/09 0.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Savings: System Access Fee Credit -6.95
.............
Total before taxes: $25.50
GST (#86239 5381) 1.28
PST 2.04
Total for Wireless: $28.82

[BootsJessie]

I currently have the following plan:

250 daytime minutes
unlimited eve/weekends at 6:00 pm
caller ID
for
$20 + $7 + $5 - $7 caller id credit - $5 credit for 6pm evenings +SAF + taxes = $30.

Can i request rogers to give me text messaging and voice mail for free? how would i negotiate this?

From what ppl are getting I would think you should be able to negotiate this. How long have you been a customer?
Maybe threaten to leave, Bell has offered you all you have PLUS the text and VM if you go to them for the same price ...
Let us know how it goes.

[JustinZ]

my current plan:

250 min
unlimited @ 6
1000 LD min
CID

--$20
and
Some old messaeg pack +$7
-- enhanced Voicemail
-- 75 outgoing txt
-- 2500 incomming txt

so ~$27 + SAF + 911
========================

All she said she could add for me was:
-- Unlimited Incomming
-- Rogers 2 Rogers

I basically wanted that message pack for free (maybe more txts) which doesnt seem out of the question as people have that for free but she wouldnt do it for me

gonna wait 1/2 hr and then call again lol

edit: wow that girl was a b*tch

[Kwokinator88]

so i was just offered two different types of iphones

iphone - slightly used? (he claims that this is not refurbished) for $175 + admin fees

and

brand new iphone for $350 + admin fees

does anyone know anything about these "slightly used" iphones? why do they carry these anyway? -> is it worth saving $175?

[nitroblu]

Thanks for your input. How am I maxed on MSF credits? I only have one.
This (http://www.redflagdeals.com/forums/showpost.php?p=8051247&postcount=19569) is a much better plan, where the credits are all stacked (15, 10 and 5).
well i didnt' say u maxed ur credits yet. I said you almost maxed ur credits. The total MSF credits (not feature specific credits) can only equal your base plan (ie. $20 base plan, max $20 MSF credits). Of course, there are exceptions to this, several members have posted before they have credits exceeding their base plan, but that's only under certain circumstances (ie. very lucky, or rogers consistently messes up on your account very badly). the plan u posted, he got lucky.

obviosuly ther are a lto of good plans posted here, but if u keep trying to get the same ones, u'll waste more time on the phone than it's worth. if ur already geting more features and paying less/mo. than u did before (and if ur paying more now, u hafta consider wat the values of each feature r and consider relative values and worthiness to ur needs), then ur already "better off" than u were before as my former economics prof would say hahaha

[palanisr]

hello everyone

great forum lots of info , anyways


I just recently signed up for the EPP plan dec 28 to be exact, what are my chances with the retention dept

[kewong]

so i was just offered two different types of iphones

iphone - slightly used? (he claims that this is not refurbished) for $175 + admin fees

and

brand new iphone for $350 + admin fees

does anyone know anything about these "slightly used" iphones? why do they carry these anyway? -> is it worth saving $175?

Rogers policy is that new phone with usage less than 15 mins (or 30mins?) can be returned. It must be the type of phone you are being offered.

If I were you, I rather get a brand new one.

[Munchy2000]

I just got audited this month :(

Lost my "Monthly Plan Credit" -$15...

Anything I can do to get it back?

Problem is that I was put on a corp plan, and I'm just 7 months into a new contract and I renewed in December to get an iPhone, so I'm **** out of negotiating abilities lol

Sucks having a plan going from $22 all in to $40 all in :O

[4Sure]

I just got audited this month :(

Lost my "Monthly Plan Credit" -$15...

Anything I can do to get it back?

Problem is that I was put on a corp plan, and I'm just 7 months into a new contract and I renewed in December to get an iPhone, so I'm **** out of negotiating abilities lol

Sucks having a plan going from $22 all in to $40 all in :O

How can they do that? It's not right or fair....is this possible? Now I'm scared of getting audited :(

[BootsJessie]

I just got audited this month :(

Lost my "Monthly Plan Credit" -$15...

Anything I can do to get it back?

Problem is that I was put on a corp plan, and I'm just 7 months into a new contract and I renewed in December to get an iPhone, so I'm **** out of negotiating abilities lol

Sucks having a plan going from $22 all in to $40 all in :O

Can't you call up and cancel? You're no longer paying what you originally agreed to. They broke the original contract so I would assume you could get out of it. That's what I would want to do anyway.
Let us know how it turns out.

[Sams55]

Hi,

Is it true that the maximum credit that can be put on an account is $20? I was told this by a few different reps, but I'm wondering if that is the truth or they are just bs'ing me.

[4Sure]

Can't you call up and cancel? You're no longer paying what you originally agreed to. They broke the original contract so I would assume you could get out of it. That's what I would want to do anyway.
Let us know how it turns out.



Yea that's true. Tell them your not happy, you are not paying what you agreed to.....I'd be so effin pissed if they did that to me.

[MobileMuck]

It has been posted often at HoFo that your contract covers your base plan only. It doesn't cover essentials added on (with the exception of data/browsing plans which may come with their own separate contracts and ECF) and it does not cover discounts that you may be getting. So yes, they can remove discounts without being in technical violation of the contract.

I don't know what your plan was (though I'm guessing you posted it here somewhere to gloat and ask "how is this? any good??") but I have a hard time seeing any plan that is $22 all-in ( ~$12 before SAF/taxes) which wouldn't raise eyebrows, let alone one that just did a HUP to an iPhone. From everything I've read they are being extra vigilant about preventing malfeasance with iPhone plans. Sounds to me like you may have just gone too far and now they are reeling you back in. I'm sure you must have other credits, so I'd think you to be fortunate that they didn't take all of them away.

Everyone here seems to think that this is a game of oneupsmanship to get the most for the least by any and all means necessary with impunity. Nice to see them at least clamp down a little on some of the abuse that threads like this boast about.

My 2 cents...

[rems]

It has been posted often at HoFo that your contract covers you base plan only. It doesn't cover essentials added on (with the exception of data/browsing plans which may come with their own separate contracts and ECF) and it does not cover discounts that you may be getting. So yes they can remove discounts without being in technical violation of the contract.

I don't know what your plan was (though I'm guessing you posted it here somewhere to gloat and ask "how is this? any good??") but I have a hard time seeing any plan that is $22 all-in ( ~$12 before SAF/taxes) which wouldn't raise eyebrows, let alone one that just did a HUP to an iPhone. From everything I've read they are being extra vigilant about preventing malfeasance with iPhone plans. Sounds to me like you may have just gone too far and now they are reeling you back in. I'm sure you must have other credits, so I'd think you to be fortunate that they didn't take all of them away.

Everyone here seems to think that this is a game of oneupsmanship to get the most for the least by any and all means necessary with impunity. Nice to see them at least clamp down a little on some of the abuse that threads like this boast about.

My 2 cents...

If I don't have overages (like long distance) my plan is about $23. Would be less but I added the $5 500 text messages plan...

i get 250 daytime minutes
free evening/wkds (but starting at 8pm)
caller ID, VM, Call Fwd, etc...
500 text msgs
detailed billing

[mavrik13]

Can't you call up and cancel? You're no longer paying what you originally agreed to. They broke the original contract so I would assume you could get out of it. That's what I would want to do anyway.
Let us know how it turns out.

You'd think so, but chances are they won't care.

When I first signed up with Rogers, I was on a corp account. What I was told I would receive, and what I did receive was not the same (What was physically written into the contract, since it was done in store). What the issue was that the plan had a computer name of (early evenings + 250 mins), but I kept getting charged for 6pm evenings... apparently it was an error on their part, but they weren't willing to budge, so I had to switch plans.

I found this thread about a year later, I feel like I got the last laugh

[Munchy2000]

Can't you call up and cancel? You're no longer paying what you originally agreed to. They broke the original contract so I would assume you could get out of it. That's what I would want to do anyway.
Let us know how it turns out.

Long story short, I was put on this corp plan after originally signing up to a MY5 plan with Rogers when I signed the contract.

Mind you I had my bill with the account notice stating the removal of credits BEFORE I HUP'd to the iPhone.

EDIT:

Guess I'll state my plan, if you think it's to gloat, fine by me:

200 mins
Unlim @ 6pm + Weekends
Caller ID
Enhanced Voicemail
7cents/min Canada long distance
500 Txts
50 MMS

Was paying like $22 all included... Now last time I checked it's up to about $40.

Guess I'm gonna research this thread and try to change my plan maybe?

[lovepizza]

Finally got thru to those ba$tards...
did they lay a bunch of ppl off or something? i had to wait a real long time...

i got the bold at $99, no admin fee.
42.50 before taxes
500 daytime
free after 6pm, wkends
free incoming
1000 ld
500 mb
10000 sms, mms
voicemail
caller id

if the javelin didn't cost so much more than the bold, i woulda went for that instead.

[feelthedeal]

Hmm...I just got the 8900 for $99
However, the catch was I had to pay the admin fee
Might try calling to see if I can get that credited though

Finally got thru to those ba$tards...
did they lay a bunch of ppl off or something? i had to wait a real long time...

i got the bold at $99, no admin fee.
42.50 before taxes
500 daytime
free after 6pm, wkends
free incoming
1000 ld
500 mb
10000 sms, mms
voicemail
caller id

if the javelin didn't cost so much more than the bold, i woulda went for that instead.

[lovepizza]

Hmm...I just got the 8900 for $99
However, the catch was I had to pay the admin fee
Might try calling to see if I can get that credited though

oh serious?
lucky, the bold for the same price too?

[mgserban]

Does the 42.50 include SAF+911?

[kiyoraka]

:mad:

damnit I got my bill and it does NOT match what was agreed upon!

My VM is suppose to be Free
150 TXT suppose to be included.
I am suppose to have E/W from 6PM

[feelthedeal]

:mad:

damnit I got my bill and it does NOT match what was agreed upon!

My VM is suppose to be Free
150 TXT suppose to be included.
I am suppose to have E/W from 6PM

Always get the Interaction ID and the employee name
I've learned to document every call I make.....that way they can't play dumb and say they don't know.....has worked thus far

[EAMAY]

Does anybody know what the current rogers corporate plan is?
I have had rogers for two and a half years, my contract ended in april now I am on month to month.
I think I have an old corporate plan.
My plan has a corporate plan and its as follows:
200 daytime minutes ($20)
Eve/wknds 6pm
rogers to rogers $5
vm/cID text etc... value pack for 21.00 with a 10 dollar credit ($11)
saf $6.95
taxes and 911
----------------------------
comes up to approximate 43 dollars a month

I am looking to sign a 2 year contract. whats the best deal i can get?

[nitroblu]

Always get the Interaction ID and the employee name
I've learned to document every call I make.....that way they can't play dumb and say they don't know.....has worked thus far

+1
it's been mentioend several times here, by me included lol. this is a must when negotiating with rogers.

[Rx8-black]

Just wanted your guys opinion.

300min
6pm
unlimited incoming
r2r
100 LD
CD/VM
who called
10,000 Text
500MB

For 39.20. Includes tax!

is this plan any good. Any more discounts i could get?

[hoon]

Just wanted your guys opinion.

300min
6pm
unlimited incoming
r2r
100 LD
CD/VM
10,000 Text
500MB

For 39.20. Includes tax!

is this plan any good. Any more discounts i could get?

very good plan.

how much is your base plan? $20?
b/c you're getting over $20-25 in credit to off set the $30 package
plus credits for 6pm, UI, r2r, 100LD

[Rx8-black]

very good plan.

how much is your base plan? $20?
b/c you're getting over $20-25 in credit to off set the $30 package
plus credits for 6pm, UI, r2r, 100LD

yeah, its the 20 base plan
got credit for 6pm ( 5 dollars)
500mb ( 15 dollar discount)
UI( 10 dollar credit)
r2r (5 dollar credit)
100 Ld ( i donno, they jus threw that in there.)
saf wavied for a year.

My goal for my total is 35 dollars.

[hoon]

yeah, its the 20 base plan
got credit for 6pm ( 5 dollars)
500mb ( 15 dollar discount)
UI( 10 dollar credit)
r2r (5 dollar credit)
100 Ld ( i donno, they jus threw that in there.)
saf wavied for a year.

My goal for my total is 35 dollars.

ahh the saf waived for a year makes the total more sense..
all in all you have a good plan. but as soon as that year is done..
it's going to shoot up to ~$48

[Rx8-black]

ahh the saf waived for a year makes the total more sense..
all in all you have a good plan. but as soon as that year is done..
it's going to shoot up to ~$48

Thats why ill call retentions once its close to expiring :cheesygri

[ForbiddenX]

Anyone have any success getting an E-71 for $99 with the EPP + $30 Value Pack and any credits?

[ClayMan]

From now on, can everyone post whether they talk to consolidated retentions or wireless retentions or data retentions?

We have 3 phones in the account, all off contract now. Willing to renew all. I had spoke with another guy earlier and had this lined up:
$20
200 weekday minutes
Unlimited weekends and evenings at 6
Call display credited OR 500MB value pack for $30
Unlimited Incoming credited
100 long distance credited
Total would be $20+SAF+911 (or +$30 with the 500MB pack)
iPhone 8GB for $224 or 16GB for $324 or BlackBerry Bold for $234

I called again late last night and got a real annoying rep from wireless retentions. She said if I get 1 iPhone HUP, the revenue resets for the whole account so I have to pay full price for the other 2 HUPs. Not only would she not budge on the $10 credit for the 500MB pack, she refused to give me 50 bonus minutes. (She did offer 250+100 bonus=350 minutes on a $25 plan, but I didn't want to pay the extra $5)

[kiyoraka]

(offered a plan... then not the same on my bill)

SOO the woman i spoke with did offered me Voicemail credit back

SO my account has credits

Voicemail -$7 credit
Caller ID -$7 credit

BUT SHE WON'T GIVE ME $11 Credit for the value pack (for the free 125 text msgs) ... only $10 credit so I'm paying $1 for 125 text... I mentioned the retention value pack (CD, VM, 2500 txt) which she offered but said no credit $10 can be applied... +_+

AND I cannot see the new credits applied on to a NEW bill or tell me how much I owe (is that normal?) I have to pay FULL BALANCE due my next month and await to see the next bill with credits applied.

:mad:

Should I call and speak with someone else?

[actgear]

Here is my plan with Rogers.

350 minutes
R2R
unlimited incoming
call display
Who called
voicemail
5 pm
100 text
100 long distance

$22 dollars all in.

[rush999]

my 3 year plan is up and im phoning for a new plan(a good one)thanks to this great deal thread.i just want to renew the plan with no new phone.i got a razer motorola happy with.i just cant decide right now what new phone to get.strictly for talking only no texting.any good sugestions?anyway can i sign now and in say a year or 6 months get a good price on a new phone? thanks for any advice...:?:

[EGee6]

Old plan

$25
250 mins
Call id
Rogers to rogers
Unlimited evening/weekend @ 6pm


New plan

$17.50 epp
200 minutes
Evening/weekends @ 6pm

BB Value Pack @ $35 - $33% discount = $23.45
Caller ID
Enhanced voicemail
Unlimited sms/mms
Who-called
500MB data

$17.50 + $23.45 + $6.95 bs system fee + tax = $53.65/month


I spoke to the business department because I wanted to see what kind of epp/corporate deal I can get since I work for one of the largest retailers in North America. She didn't tell me about the 33% discount until after I accepted the offer.

[nitroblu]

BB Value Pack @ $35 - $33% discount = $23.45
Caller ID
Enhanced voicemail
Unlimited sms/mms
Who-called
500MB data

$17.50 + $23.45 + $6.95 bs system fee + tax = $53.65/month


I spoke to the business department because I wanted to see what kind of epp/corporate deal I can get since I work for one of the largest retailers in North America. She didn't tell me about the 33% discount until after I accepted the offer.

:rolleyes: is the 33% discount the rep told u about called the "33.3% Value Pack Add-on Discount"? if so....let's jsut say, you're in for a surprise on ur next bill

[shopper-X]

This is my fourth new account I have signed up through retentions for other people (their own account not under mine).
So it is possible to sign up new however it's nothing special but a good start for a GTA plan.

$40.00 Base Plan

700 daytime
UL WN/WE @9pm (6pm start with $7.00 credit)
UL Local Network Calling (Rogers 2 Rogers Wireless, Rogers Home Phone, Fido Wireless)


$20.00 BB Value Pack ($30 - $10 credit)

10,000 Sent Text Messages
10,000 Sent Picture/Video Messages
Unlimited BIS Email & IM
Call Display with Name Display
Enhanced Voicemail
WhoCalled

$0.00 1,000 Canadian Long Distance (Credited: Worth $5.00)
$0.00 Unlimited Local calling starting @ 6pm (Credited: Worth $7.00)
$6.95 SAF
$0.50 e911
Total: $67.45 (w/Tax: $76.22)

Blackberry Curve 8900 @ $129.99

[bradatkins]

Hey -

I have 2 lines and was offered the following:

500MB/phone/month
400 shared weekday minutes/month
Unlimited local and LD calling between the 2 phones
and my choice of one of the following:

MY5 Canada, Unlimited Incoming calls, 5pm early evenings.

for $80 + SAF & tax.

Is that any good? I'm thinking it's not

Thanks!

[nitroblu]

@shopper-x:
uh..how did u manage to get ultd on device browsing on the BB value pack?

[dmak]

Hey -

I have 2 lines and was offered the following:

500MB/phone/month
400 shared weekday minutes/month
Unlimited local and LD calling between the 2 phones
and my choice of one of the following:

MY5 Canada, Unlimited Incoming calls, 5pm early evenings.

for $80 + SAF & tax.

Is that any good? I'm thinking it's not

Thanks!

its ok, not stellar, I find it more efficient to get two lines separate as you can usually get more minutes for cheaper that way. if you go for the my5, or unlimited network calling you will not need the free calling between the two lines.

for example I have this X2:

Mega Promotional Plan - $10.00

6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend
Unl. Local Calls 3 Mths

Additional Services - $30-10
Call Forward/Trans.Pay Per Use
Unlimited Network Calling
Partial Detail Billing
10000 Picture or Video Msgs.
10000 Sent/Unl.Received Txt
BlackBerry (BIS) Svc 500MB

Additional Charges**
6PM Early Eve. Calling Option - $7.00 - Monthly
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
Early Evening Option Cr
Monthly Plan Credit 3 Yr - To be removed on 01/12/2011
33.3% Value Pack Add-on Disc.

comes to 80 after taxes etc

this was on a new activation for 2 phones. i think aim for 80 all in and it would be a fair start, or try for more of the those extras free

[shopper-X]

@shopper-x:
uh..how did u manage to get ultd on device browsing on the BB value pack?

Sorry, copied the wrong notes. I corrected it. It's the unlimited email & IM package for $30 - $10 credit on 3 year.

[lovepizza]

Does the 42.50 include SAF+911?

actually...
i just got my bill today it turns out its $42.50 everything in...

so my base plan is $30+6.95+0.50...
my old plan was at $26+6.95+0.50...
only $4 more :cheesygri

haha i was shocked. totally scored this time...lol

[Aznkid2000]

What you guys think of this

250/Unlimited Eve/Weekend Plan
Free after 7
Unlimited Incoming Calls
Rogers to Rogers
Caller Display

+

500MB data plan
1000 text or something like that
Enchance Voicemail
Who Called

Everything for 53.xx Tax and SAF included.

Good deal or i can do better??

[Rx8-black]

What you guys think of this

250/Unlimited Eve/Weekend Plan
Free after 7
Unlimited Incoming Calls
Rogers to Rogers
Caller Display

+

500MB data plan
1000 text or something like that
Enchance Voicemail
Who Called

Everything for 53.xx Tax and SAF included.

Good deal or i can do better??

Very similar to the plan i just got, but i got free at 6 instead of 7. im trying to get more credits towards the data.

[P4rtyboy]

What you guys think of this

250/Unlimited Eve/Weekend Plan
Free after 7
Unlimited Incoming Calls
Rogers to Rogers
Caller Display

+

500MB data plan
1000 text or something like that
Enchance Voicemail
Who Called

Everything for 53.xx Tax and SAF included.

Good deal or i can do better??

can always do better...

[Sams55]

What's a good way of trying to get credits towards data? Also do they ever increase data as well without charging extra?

[Aznkid2000]

can always do better...

will take some effort to try to get more credit :cheesygri

lady won't budge on a 10$ credit on the data plan :(

[ForbiddenX]

will take some effort to try to get more credit :cheesygri

lady won't budge on a 10$ credit on the data plan :(

Same here called in today and changed my current plan from a family plan to two EPP. Wasn't offered any credits but I am pleased with the EPP.

I wanted to get the E71 but it would cost $240 without data and $100 with data, the rep wouldn't budge for the $10 for the $30 VP.

I know it's nothing great but i'm still happy.

[lekkel]

my 3 yr contract just expired last month.
basically i need a new phone, nothing too fancy, and probably 200-250 minutes as before, and call display.

any one has any luck getting a deal under $20 and a new phone? and would it be possible not to sign on for another 3 years?

also, what's this waived system access fee that i've been hearing. any testimonials?

thanks.

[joejack]

Finally I did it...After reading this thread for several months, I was able to get retentions and the plan I wanted.

I have 1 cell with rogers in my name but a friend uses and pays for it. I have two cell from bell which are coming out of contract this month and wanted to move to rogers with an iphone and bbb.

I called retention and they offered me following for the new iphone and bbb:

Voice plan $30 - 200 day time min, my 5 local
Data plan $35 - 500 mb data, call id, e-voice mail, 6pm early evenings, etc (value pack stuff)
Credit - $15
Total $50 + SAF + 911 = 57.45+tax

The worst part of the deal was I had to pay full price on the phones

For the cell, that my friends uses (but in my name) they offered:

Voice Plan: $35 250 day time min, my 5 canada, 9 pm evenings
$11 value pack, voice mail, call disp, 125 txt msg.
Credit - $20
Total : 26 + SAF + 911 = 33.45 +tax

It took several calls to Rogers before I was able to get someone who was willing to give credits on new phone activation. Oh, BTW, the activation fees was waived on both new activation.

[P4rtyboy]

will take some effort to try to get more credit :cheesygri

lady won't budge on a 10$ credit on the data plan :(

always worth it to try.. my brother has the same except for the unl inc, and pays like 20 less than you

[Ziggy007]

Contract coming up soon so I called in looking for an 8900 and to add some data.

I was told I could get the 8900 for no cheaper than $645.

Considering that Rogers sells it for $600 on their site no contract I am not sure what math he performed to come to that conclusion.

Oh yes, I have missed the frustration of retentions :cry:

[anrozham]

Does anyone have advice for a new rogers customer in terms of getting a better deal? When I called today they told me that because I am not an existing client they can't offer me anything outside of their current deal. I have been a client of Bell's for 3 years and wanted to switch now that my contract is up, but Bell is offering much better deals that the current "regular person" Rogers on.

Any ideas?

Thanx

[mcg]

Unfortunately they have no reason to give you better deals.

However I did start off like you... as a new customer with 3-4 months under my belt w/ Rogers.

My dad fortunately was a long-time ROGERS user and I merged accounts with him to get a retention plan.

Perhaps you can do that with a friend who has been on Rogers for a while, ie. set up a new line, port your # over, and negotiate a retention plan for both lines from there.

[tragd]

Hi, so I called retentions for the first time ever today to try and negotiate a new plan for myself, and was wondering how I did.
I was originally on a family plan with my parents, and we were paying near $50 each a month for a really crappy plan.

I was offered:
$17.50 voice- 200min, ul we6pm, + credited cid/vm/texts
$35.00 data - 500mb, other stuff? (i think the other 35$ stuff is some enhanced vm, special cid or something like that?)
-$10 credited towards data.

so basically i'm paying 17.50+25+saf+911+tax
=~57
for 200min, ul6pm, smartphone pack (cid, vm, 2500txt) and 500mb

and they gave me the iphone for 184$ :rolleyes:


after reading more posts in this thread, i see people getting FAR better plans than I've gotten.

The plan hasn't been officially added yet since I needed to change my parent's plans as well, and I didn't have authority to do it or something, but is it still possible to go back and re-negotiate a better plan? The csr apparently already ordered for the iphone to ship out to me.

and also, if i find that a csr isn't willing to budge and give a better offer, how do i go about leaving the conversation? do you people just hang up? i go in to the negotiations saying i'm willing to leave, and telus is offering a better plan and they are willing to buy out the remainder of my contract (1 year)

thanks for your helps!

[kcorscadden]

The plan hasn't been officially added yet since I needed to change my parent's plans as well, and I didn't have authority to do it or something, but is it still possible to go back and re-negotiate a better plan? The csr apparently already ordered for the iphone to ship out to me.

Yes you can renegotiate. As long as you don't break the contract, you can always renegotiate. How can you get an iphone if you don't have authority? Seems like the CSR screwed up or something.

and also, if i find that a csr isn't willing to budge and give a better offer, how do i go about leaving the conversation? do you people just hang up? i go in to the negotiations saying i'm willing to leave, and telus is offering a better plan and they are willing to buy out the remainder of my contract (1 year)

thanks for your helps!

All you simply do is say "ok, I will think about it, thank you for your time, goodbye." Just hanging up on them is classless and they might memo that in your account for the next rep to see.

[grumpers]

So I called rogers today since things are somewhere between cancelling my phone or not buying groceries... :|

I just talked to a normal service rep instead of retentions, and I just got a $10 credit for my bill, which kind of sucks.
I've been paying about $75/month (including taxes and system access fee) for a plan that I only use part of.

450 weekday minutes (I use around 35 a month)
Unlim eve/wknd (Use ~10/month)
Unlim incoming (Use ~5/month)
My5+5 (mostly long distance) (Use ~1370/month... yeah, that's why I have this plan)
125 text messages (use most of them)

It just kind of sucks that I use so much long distance, and therefore need a huge plan. I feel like I could be getting a better deal.

[kcorscadden]

So I called rogers today since things are somewhere between cancelling my phone or not buying groceries... :|

I just talked to a normal service rep instead of retentions, and I just got a $10 credit for my bill, which kind of sucks.
I've been paying about $75/month (including taxes and system access fee) for a plan that I only use part of.

450 weekday minutes (I use around 35 a month)
Unlim eve/wknd (Use ~10/month)
Unlim incoming (Use ~5/month)
My5+5 (mostly long distance) (Use ~1370/month... yeah, that's why I have this plan)
125 text messages (use most of them)

It just kind of sucks that I use so much long distance, and therefore need a huge plan. I feel like I could be getting a better deal.

If you don't use half this stuff, then why do you have it?

- Lower your weekday mins down to like 50 or 100, save $10 maybe $20 or perhaps more there

I would talk to retentions ASAP like NOW, $75 a month for what you are getting is crap. The My 5+5 is nice and all, but 1000 CDN LD for $5, R2R (if the ppl on My 5 use Rogers) for $5 and unlimited incoming (already have) is suffice if not better than My 5+5.

[grumpers]

If you don't use half this stuff, then why do you have it?
- Lower your weekday mins down to like 50 or 100, save $10 maybe $20 or perhaps more there
I would talk to retentions ASAP like NOW, $75 a month for what you are getting is crap. The My 5+5 is nice and all, but 1000 CDN LD for $5, R2R (if the ppl on My 5 use Rogers) for $5 and unlimited incoming (already have) is suffice if not better than My 5+5.

Apparently they can't change the makeup of the plan or some garbage like that. If I wanted less weekday calling it would only save me $5/month. I'm going to do my research on other companies and what they offer, then call retentions and see what they can do. If they can't fix things then I'll actually cancel it, because there are other companies that cater more toward long-distance-only users than rogers does. I do have voicemail, callerID, and early evenings that are adding to the amount I pay. But nobody in my My5 are with rogers (gee, I wonder why), so the R2R is useless.

[RedLightSpecial]

Contract was up in November, here's what I was offered:

250 Minutes
150 Bonus Minutes
E/W Starting at 6
Rogers to Rogers
Unlimited Incoming
Communicate Value Package (CID/VM/ 125 Sent Text/ Unlimited Receipt)
100 Canadian Long Distance Minutes

$33.28 Taxes in

Should I ask for something better?

[nitroblu]

sometimes i just drop by and check in on this thread for laughs LOL.

for instance (sorry don't mean to single u out RLS, every1 keeps posting things liek this): "Should I ask for something better?"
Well, let's see?:
1) Do you feel you're getting a fair deal/money's worth based on your needs (ie. without comparing ur offer to sum1 else's offer)? Yes? Then don't waste more of your time calling in.
No? Move to step 2.
2) Call in and ask. It doesn't hurt to ask them yourselves. Unless you're calling in more than twice a day every day, calling in and asking for a better deal is not going to negatively affect your account. Don't waste your time posting here to ask (and also lengthening this extremely lengthy thread), and then have to wait for a reply, just call in to ask!

For new customers thinking of switching over:
If you've been keeping up with this thread for a few pages, you'll notice new activations can get a retentions plan, it all depends on your luck (ie. so if you don't get it the first try, just call again!). You dont' have to post what you said/did here and waste more pages. If you've been reading the thread, you already have a good general idea of the current plans retentions can offer. There's a very good chance your strategy for calling was already fine, and it usually makes no difference, it's mostly luck (ie. what kind of rep you get to speak to). Just CALL!

[skyrink]

I know its probably buried in this humungous thread...but has anyone successfully talked them into taking out SAF now that Fido doesnt have it? It should no longer be one of those high possibility of getting audited situations right?

And does anyone know when this year Rogers will be getting a new series of phones and/or new series of plans anytime soon?

[CeoOfKFC]

sometimes i just drop by and check in on this thread for laughs LOL.

for instance (sorry don't mean to single u out RLS, every1 keeps posting things liek this): "Should I ask for something better?"
Well, let's see?:
1) Do you feel you're getting a fair deal/money's worth based on your needs (ie. without comparing ur offer to sum1 else's offer)? Yes? Then don't waste more of your time calling in.
No? Move to step 2.
2) Call in and ask. It doesn't hurt to ask them yourselves. Unless you're calling in more than twice a day every day, calling in and asking for a better deal is not going to negatively affect your account. Don't waste your time posting here to ask (and also lengthening this extremely lengthy thread), and then have to wait for a reply, just call in to ask!

For new customers thinking of switching over:
If you've been keeping up with this thread for a few pages, you'll notice new activations can get a retentions plan, it all depends on your luck (ie. so if you don't get it the first try, just call again!). You dont' have to post what you said/did here and waste more pages. If you've been reading the thread, you already have a good general idea of the current plans retentions can offer. There's a very good chance your strategy for calling was already fine, and it usually makes no difference, it's mostly luck (ie. what kind of rep you get to speak to). Just CALL!

+1.

As do I. Love to see people's reactions as well as how cheap some people can be i.e wasting hours on the phone arguing to save $3 on text messaging etc.

[hoon]

Contract was up in November, here's what I was offered:

250 Minutes
150 Bonus Minutes
E/W Starting at 6
Rogers to Rogers
Unlimited Incoming
Communicate Value Package (CID/VM/ 125 Sent Text/ Unlimited Receipt)
100 Canadian Long Distance Minutes

$33.28 Taxes in

Should I ask for something better?

Why? That's a sweet plan.
Does it meet your needs? Personally, i think that's the perfect plan.
Read nitroblue's comment

[clifford_k_goodman]

Well, it took two calls, but the 2nd one came up with the following 3 year plan, including a $99 BB Bold, 12 month waiver of SAC and $35 admin charge waived...

Smartphone Plan with Data - $45.00
Target Message Tag - $0.00
Target Message Tag - $0.00
Unlimited Eve/Wknd Minutes
200 Weekday Minutes
50 Minute Bonus
50 Minute Bonus
Local Airtime Bonus
Unlimited Incoming Calls Opt.
Local Airtime Bonus
Local Airtime Bonus
CIBC Bonus Airtime 100 min
Goodwill 25 Minute Credit
Tenure Reward - 10 min Bonus
Unl. Incoming local calls
Unl. Local Calls 3 Mths
5PM Early Eve. Calling Option
50 Bonus Minutes
50 Bonus minutes
50 Bonus minutes
50 Bonus minutes

Additional Services
Call Forward/Trans.Pay Per Use
Partial Detail Billing
BlackBerry (BIS) Svc 500MB

Additional Charges**
System Access Fee - $6.95 - Monthly
911 Emergency Svc Access Fee - $0.50 - Monthly

==================

So, that's voice & data including unlimited incoming calls, outgoing > 5 pm and wknds, and 635+ minutes/ mo. for about $50 w/ taxes and fees incl.

I think that's pretty good.

[tragd]

Yes you can renegotiate. As long as you don't break the contract, you can always renegotiate. How can you get an iphone if you don't have authority? Seems like the CSR screwed up or something.



All you simply do is say "ok, I will think about it, thank you for your time, goodbye." Just hanging up on them is classless and they might memo that in your account for the next rep to see.

i have authority to change my own personal plan, not theirs apparently.
but it's true that i'm still on my old family plan atm, and she sent the iphone. in either case i will try renegotiate and see if they're willing to add credits or another feature in.

[nitroblu]

And does anyone know when this year Rogers will be getting a new series of phones and/or new series of plans anytime soon?

Just to let everyone here know, to get more up-to-date info on possible plans/phones and releases, I hate to say it as I love RFD, but check the Rogers subforum on HoFo (RFD usually plays catch up with the info). The reason is HoFo has a different focus from RFD, so it has that type of info. There's a popular thread going on right started by a supposed Rogers employee with leaked info on upcoming Rogers phones. You'll find your answers tehre. But you have to also consider that they're just rumours and speculations, and even the info ppl provide (minus Treatz and some others you'll notice after a while reading the subforum) can always be fake.

[RedLightSpecial]

Thanks for the comments ladies.

I had only called in once, so I just wanted to know if there might have been something better i could have been asking for (ie. unlimited text or waiving of the system access fee like some have receieved.). I did not call in numerous times or even call retentions, I had called to activate my HD PVR and asked when my plan was up with the consolidated rep.

For those of you who commented with regard to the plan meeting "my needs", my needs WERE BEING MET WITH A $40 PLAN AS WELL.

Anyhow, sorry I asked.

Hope this helps someone, I agreed to this plan tonight.

250 Minutes
150 Bonus Minutes
E/W Starting at 6
Rogers to Rogers
Unlimited Incoming
Communicate Value Package (CID/VM/ 125 Sent Text/ Unlimited Receipt)
100 Canadian Long Distance Minutes

$33.28 Taxes in

[hoon]

Thanks for the comments ladies.

I had only called in once, so I just wanted to know if there might have been something better i could have been asking for (ie. unlimited text or waiving of the system access fee like some have receieved.). I did not call in numerous times or even call retentions, I had called to activate my HD PVR and asked when my plan was up with the consolidated rep.

For those of you who commented with regard to the plan meeting "my needs", my needs WERE BEING MET WITH A $40 PLAN AS WELL.

Anyhow, sorry I asked.

Hope this helps someone, I agreed to this plan tonight.

250 Minutes
150 Bonus Minutes
E/W Starting at 6
Rogers to Rogers
Unlimited Incoming
Communicate Value Package (CID/VM/ 125 Sent Text/ Unlimited Receipt)
100 Canadian Long Distance Minutes

$33.28 Taxes in

i wasn't trying to troll on your post... it may have sounded like it..
anywho... depending on the rep... u could get more...but you already have a good plan as is...unless you are going over on your texts, you could switch the value package to a higher amount of text messages.
as for saf credit..it really depends on your situation...it's not the same for everyone..and depends on the rep..

all in all..i would keep with what you have and not risk losing any of those credits..
again i apologize if it sounded like i was coming on like a jerk.

[THEAVS]

Can I do this if I have a pay as you go account? Just got a new phone yesterday and wondering if I can get anything cheaper.

[matt dublin]

I'm currently with Telus and my contract just expired, would love to get an iPhone. I'm not to keen on Roger's $60 plan - does anyone know how to get a better deal on this?

[Repooc]

Well this is a good starting point so far.. I think ;)

Here's some brief background:
-Been Rogers customer for >15 years (Cable TV and High Speed Internet)
-Finished a 3 year "family plan" for 3 phones contract in Aug '08, been on month-to-month since then
-obtained "Tier 5" hardware upgrade (HUP) eligibility

Used my Tier 5 status to obtain a BNIB 16 gig iPhone 3G for $324 with a $50 rebate, the $35 adminstration fee waived, and free UPS shipping... so $274 outright for the phone

Called the retentions number (1st try) today... waited for ~45 mins and got a hold of a pretty decent male rep. Without being rude or overly aggressive, I used the "nice guy/long-time rogers customer" approach, and got the following plans:

Line 1 (iPhone line)
$17.50 EPP
-100 anytime mins + 100 bonus mins
-Unlimited Weekends/Evenings after 6
Rogers-to-Rogers ($5 Credited)
100 LD minutes ($12 Credited)
$11 Value Pack
-Caller ID
-Voice Mail
-125 Text Messages
$6.95 SAF
$0.50 911
------------
$34.95 + Tax
------------
$39.49

Lines 2 & 3
$17.50 EPP
-100 anytime mins + 100 bonus mins
-Unlimited Weekends/Evenings after 6
Rogers-to-Rogers ($5 Credited)
$6.95 SAF
$0.50 911
------------
$24.95 + Tax
------------
$28.19

Personally, I think I can do better.... especially on lines 2 & 3, I'd like to get atleast caller ID/Voicemail for those lines credited. And with A LOT of whining, hopefully get another credit (partial?) towards the $11 value pack on line 1 (iPhone).

But this is definitely a start, and a good platform to build upon... I'll heed the advice of previous posters and call again in a month or so to see if I can get some extra credits.

How do you think I did, and do you think pushing for those extra credits are possible?

[hseeng]

Called retentions


I told them I got the Presidents letter for the free Curve (Dec promo) but his was for the 8210 for free and Bold for $99
Told them I wanted the BB 8900

Well after 20 mins I got the BB Curve 8900 for $45 and no admin fee.
I think our account was a few months short on the HUP credit even. Need to spend $1000 in 10 months to get to tier 1 (I read). My wife used the credits already last year for her phone. Went in store last week they told me $250 on a 3 year plan.

Don't know how they did it. He said it was a new promo

I also got the Voice 17.50 EPP and the $35 data 500mb data plan with all the fix'ings
Then they applied a $15 credit

[ForbiddenX]

Called retentions


I told them I got the Presidents letter for the free Curve (Dec promo) but his was for the 8210 for free and Bold for $99
Told them I wanted the BB 8900

Well after 20 mins I got the BB Curve 8900 for $45 and no admin fee.
I think our account was a few months short on the HUP credit even. Need to spend $1000 in 10 months to get to tier 1 (I read). My wife used the credits already last year for her phone. Went in store last week they told me $250 on a 3 year plan.

Don't know how they did it. He said it was a new promo

I also got the Voice 17.50 EPP and the $35 data 500mb data plan with all the fix'ings
Then they applied a $15 credit

How hard was it to get that $15 credit?

[PS_GUY]

I'm planning to call retention because I really need a new plan and txt msg package. I've been paying $30 average for txt msg overages. :(

I have a couple questions before I call...

1) If I change my plan, will I be force to renew my contract? That sounds like a load a crap..

2) Do Rogers Wireless employee have access to other Rogers services account?

3) I send an average of about 350 txt msg per month. What's the best package for me? I think I have the $11 communication "value" pack right now.

[erster13]

Wireless usage 1.75
Jan 08 - Feb 07 700/Unlimited Eve/Wknds Plan 45.00
Value Pack 11.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $70.20
GST (#86239 5381) 3.51
PST 4.91
Total for Wireless: $78.62

What do you think of this? I currently have a BB pearl and have yet to get a data plan. I would like to get the best bang for my buck. I use my phone alot so need lots of airtime.

Thanks

[hseeng]

How hard was it to get that $15 credit?


Somewhat easy, but took time. I had existing credits which they cancelled and added back a different way. We will see what happens when the bill comes. I like Rogers they always give me what I need. I just don't like the price.
I have all four services with them. I spend $250 + a month for everything

Oh Signed up for another 3 years.

Interesting thing is this is the 3rd time I signed up for 3 year contacts in 5 years. So you don't have to wait until the contract ends to change things.

I don't plan on leaving unless some other company can offer me the same services all for $99 a month. Like thats going to happen

[tomtomtom]

Wireless usage 1.75
Jan 08 - Feb 07 700/Unlimited Eve/Wknds Plan 45.00
Value Pack 11.00
6PM Early Eve. Calling Option 5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $70.20
GST (#86239 5381) 3.51
PST 4.91
Total for Wireless: $78.62

What do you think of this? I currently have a BB pearl and have yet to get a data plan. I would like to get the best bang for my buck. I use my phone alot so need lots of airtime.

Thanks

You can call in to get rid of that early calling, saves you 5 bucks

[AznRiceBoi]

I just transferred my account responsibilities from my parents to myself without realizing that it would reset my tier level. :( Would it still be possible to get a decent retentions deal? =\

[nitroblu]

I don't plan on leaving unless some other company can offer me the same services all for $99 a month. Like thats going to happen

really? i just did a quick cost estimate recently cuz Iw as thinkin of consolidatin all my services with rogers. with basic home phone with 2 features, high speed internet (i don't know which tier exactly but i figure Rogers would offer me something comparable to wat i have now), basic HD cable, and a cell line all for ~99

[Yamazama]

Ok Folks.. Kinda new to this so perhaps the experts here can tell me there opinion on this plan I just agreed to. (maybe rate it on a 10 point scale?)

I had been out of contract for two years and took this plan resigning for another 3 yrs. My previous plan was corporate but wasn't meeting my LD or modest text messaging needs.

-250 day time minutes + 25 bonus minutes
-E/W staring at 6
-Unlimited incoming anywhere in Canada
-1000 minutes Canadian Long Distance (Credited)
-Value Pack: Caller ID, Voice Mail, Call Display, 125 outgoing Text, Free incoming text (Credited)
-$6.95 SAF
-$0.50 911

----
$32.95 + tax
-------

$37.56


And they included an 8 GB iPhone for $149.00

I agreed to this but after looking around, I'm wondering if I should have haggled for bonus daytime mins or rogers-rogers?

Thanks in advance.

Yamazama :o

[BootsJessie]

Ok Folks.. Kinda new to this so perhaps the experts here can tell me there opinion on this plan I just agreed to. (maybe rate it on a 10 point scale?)

I had been out of contract for two years and took this plan resigning for another 3 yrs. My previous plan was corporate but wasn't meeting my LD or modest text messaging needs.

-250 day time minutes + 25 bonus minutes
-E/W staring at 6
-Unlimited incoming anywhere in Canada
-1000 minutes Canadian Long Distance (Credited)
-Value Pack: Caller ID, Voice Mail, Call Display, 125 outgoing Text, Free incoming text (Credited)
-$6.95 SAF
-$0.50 911

----
$32.95 + tax
-------

$37.56


And they included an 8 GB iPhone for $149.00

I agreed to this but after looking around, I'm wondering if I should have haggled for bonus daytime mins or rogers-rogers?

Thanks in advance.

Yamazama :o


You can get the iphone without data?

[ditachan]

I just transferred my account responsibilities from my parents to myself without realizing that it would reset my tier level. :( Would it still be possible to get a decent retentions deal? =\

I phoned retentions and they were able to give me some credits.

[Yamazama]

You can get the iphone without data?

Yes you can... I just had Roger's lock out the 3G feature. I can still use the wifi to access internet/email whenever I'm in a wireless zone (which I am 95% of the time). The only time I'm not in a wireless area is during my 20 min walk into work. I can deal with that. :cheesygri

-Yamazama

[setell]

Anybody know what I can ask for since my current plan is up for renewal. Here is my current plan:

250 daytime minutes
unlimited evenings/weekends @ 6pm
1000 R2R
unlimited within Canada weekend long distance
$10 credit
$11 value pack = caller ID, voicemail, text

So overall it's $25-10+SAF+911 +tax = ~$38/mth

I'm looking to get the Iphone and the 1000 Long Distance vs just weekend. Or is there anything else that I can get on top of my current plan. I haven't had a HUP since the last time I renewed 3 years ago. The rep just told me the best he can offer me is $224-50 credit for the Iphone and $5 for the 1000long distance.

[BootsJessie]

The rep just told me the best he can offer me is $224-50 credit for the Iphone and $5 for the 1000long distance.

Haven't seen any lower than that for the phone

[JustinZ]

I called in friday and got a pretty good plan

told the rep to make notes, and she gave me a interaction ID

called in today to accept it, reps cant find the interaction ID "Anna" then beings to lecture me about how they couldn't give me more than $10 dollars on a 25 dollar plan anyway and it doesn't make sense for them and implies i made up the interaction ID - hung up with her trying to keep my cool (may have failed)

I call back another rep tells me that she knows i spoke to anna and she cant give me the discounts - i give her another number to look at , she finds the notes - and then tell me i should have accepted it on Friday cause she cant give me those discount because she could loose her job


ugh

fck u hope my account isnt flagged or something

what time do you guys recommend i call in? i did this at around 3; maybe call earlier to get less experienced reps or something

[setell]

Haven't seen any lower than that for the phone
hmmm $174 isn't that bad for the 8 gig. Will try to get the free 1000 long distance than I will be a super happy camper with Rogers for another 3 years.

what time do you guys recommend i call in? i did this at around 3; maybe call earlier to get less experienced reps or something

I just called ~3pm and will try again later today. I think it's a hit or miss but usually at night it's the part timers that are on and they might care "less" than the people that are working during the day.

[JustinZ]

hmmm $174 isn't that bad for the 8 gig. Will try to get the free 1000 long distance than I will be a super happy camper with Rogers for another 3 years.


I just called ~3pm and will try again later today. I think it's a hit or miss but usually at night it's the part timers that are on and they might care "less" than the people that are working during the day.

I keep getting transfered to consolidated retentions, which closes at 6p
does the normal retentions close later? Can i talk to them instead?

[setell]

I keep getting transfered to consolidated retentions, which closes at 6p
does the normal retentions close later? Can i talk to them instead?

No clue. Last time I had to call retentions was 3 years ago and I got that plan. The guy I had then was really nice and basically gave me what I asked for:D Now if I can have the same luck again I will be super happy. Having been a Rogers customer for 6 years I'm hoping they can give me just an extra $5 credit :D

[ramen]

Off topic question:

If I take out my sim card which has the 500mb Iphone data plan, can I put it in my brothers cell and use his mobile browser to download things and surf the net?

Basically, can I use any internet app or data app on his phone with my sim card in it?

[Timbermech]

You sure can. I did that with my brother. I had the 500mb on my plan, and he borrowed my SIM card and put it into his blackberry to dl some themes

[jrice]

I've seen recently there are lots of retention plans that includes data for like $4x.xx to $8x.xx. Are there any low rate retention plans like $20 or even below $20 in Toronto area? I'm only looking for low # of minutes and call display. I did a search and only found 1 for $20 - $5, but that was a few months ago.

[ThinkOutsideTheBox]

Hi,

I've read through a LOT of the posts in this thread and one thing is for sure, retentions can definitely be inconsistant in what they offer. I was wondering if anyone experienced with dealing with retentions can offer me some help.

I've been a customer with Rogers since 2001. My current plan is:

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Call Waiting Fee 2.00
Communicate Value package 11.00
Call forwarding/Transfer 3.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Savings: Digital Call Display Credit -2.00
Savings: Call Forward Retention Disc -3.00
------------------------------------------
Total = 38.45 + taxes = $43.45/month Base

I was supposed to also have 100 LD minutes included (after checking my account this month and reviewing old statements, this was never included).

My payment history because of overages is as follows:
Jan '09 - 270.17
Dec '08 - 49.71
Nov '08 - 159.13
Oct '08 - 63.40
Sept '08 - 122.27
Aug '08 - 153.56
.....

So, I would imagine that I would be considered a solid client for Rogers (pre-authorized payments, never late, etc, etc).

I want to upgrade my plan to include data and I want to pick up the E71. What would be the best data plan available for moderate email and browsing usage. Ideally I'd like to get the phone for free, waive the SAF, get 1000 LD minutes (US/CAN), get R2R or MY5.

Any suggestions? If I get the data plan, does it replace all the services in the communications pack (vm, CID, texts, etc). I text quite a bit, so I'm hoping that with the data plan, my overage decreases.

Thanks in advance.

[ForbiddenX]

I saw a post on HoFo saying that the E-71 was only $29.99 at costco. Anyone know if rogers will match that price or offer a price near it?

[kiyoraka]

Still Battling with Rogers.

WHATS THE LATEST RETENTION NUMBER?
Should start with 1-877.. I saw it couple pages ago but can no longer find it.

Don't tell me to see first post cuz that number is old/expired.

Please and Thank you!

p.s has anyone successfully gotten free text?

*sarcasm* I love how rogers changes both of my phones with same plan... but when bills come... theone (the one i use) is messed up and "I cannot get free text & VM Free"... altho the other phone has free text and has VM credit cuz it was done RIGHT.

[deal4you]

Still Battling with Rogers.

WHATS THE LATEST RETENTION NUMBER?
Should start with 1-877.. I saw it couple pages ago but can no longer find it.

Don't tell me to see first post cuz that number is old/expired.

Please and Thank you!

p.s has anyone successfully gotten free text?

*sarcasm* I love how rogers changes both of my phones with same plan... but when bills come... theone (the one i use) is messed up and "I cannot get free text & VM Free"... altho the other phone has free text and has VM credit cuz it was done RIGHT.
1-877-764-3772 cancel

[deal4you]

Recently, RFD server is slow. May be I refresh my browser... Now my post is duplicated.

[asdf250asdf]

Hi I'm kind of new to this whole retention thing so I'm gona ask a few question and hopefully someone can answer them for me. First of all, my parents have been with rogers for a long time now, i think atleast 10 years, and about 5 years ago my brother and I joined rogers on a family plan with my mom. our plan is $81 - 6.60 + 6.95(SAF) + 0.50(911) for 3 lines with 225 shared weekday minutes + 150 bonus shared weekday minues and free weekends and evenings after 6pm. The 6.60 is some discount for "better choice bundle" which i'm guessing is part of the family plan. So all together, with the $11 communication value package on all 3 lines, we're paying $129.75 before taxes, which seems really high for the low amounts of minutes we're getting. And normally we go over on our minutes and text messages and often get billed for around $200 per month for the three of us. Also, around 2 years ago i did a hardware upgrade and therefore extending the family plan contract for 3 years and leaving my mom and my brother with the phones they had when we first signed up for the family plan 5 years ago...motorola v300 and v600 lol. after reading a lot of the posts on this thread it seems that people are getting plans that are under $40 that give the same, if not more minutes/extras than the plan i currently have. I'm planning to give retentions a call tomorrow hoping to get this:

2 plans with the following for me and my brother:
Fam Plan (atleast 200min per line) or 200/250 weekday
unlimited incoming (optional, would be nice to have though)
Voicemail
Call display
Unlimited text (2500 is enough)
Free weekends/evenings after 5 or 6
Data (500mb or 1gig)

1 plan with the following for my mom:
Fam Plan (atleast 200min with the 2 lines above) or 200/250 weekday
unlimited incoming (optional, would be nice to have though)
Voicemail
Call display
Name display
No text messages
Free weekends/evenings after 5 or 6

What do you think a reasonable price to ask for plans like these would be? Would it be better to stay with a family plan? or separate into 3 individual plans? Also, I'm hoping to replace the 2 phones that have havn't been upgraded since we joined the family plan with blackberries (bold or curve 8900). Would you think it is possible to get those phones for a cheaper price? I hope someone can answer my questions! :razz:

[cable_channel]

Just want to share my experience: I called the retention center in the morning twice and the reps seemed experienced in that they wouldn't offer me any goodies.

The last one looked up my number and said I've called before and kept asking me if I'm canceling my phone. Her attitude was like go elsewhere if you want.

[deal4you]

Just want to share my experience: I called the retention center in the morning twice and the reps seemed experienced in that they wouldn't offer me any goodies.

The last one looked up my number and said I've called before and kept asking me if I'm canceling my phone. Her attitude was like go elsewhere if you want.Don't let one CSR get you down. Call back in a few days.

[ultra]

anyone got the sony w850i hup recently? Wonder how much do they offer

[madridista78]

My contract with Rogers is coming up. If I have an unlocked phone can sign up without a contract, but keeping my same price plan?

[kmchow]

My contract with Rogers is coming up. If I have an unlocked phone can sign up without a contract, but keeping my same price plan?
You can keep your price plan, but sometimes, your credits may expire so you would have to renew those credits which may require you to sign another contract.

[Badman]

decided to give this another try after 5 months.

Previous plan:
$25
250min even/wknds from 6
$30 6GB plan
$5 credit
$7 Caller id Credit
All for $50+taxes

Wanted my plan cheaper and with a few more features so now its:
$17.50EPP 200min even/wknd 6pm
$35 500mb Value Pack
$12credit.
All for $40.50 per month + Taxes

Got them to use the original $5 credit and add the $7 callerid credit towards the value pack.

Happy with my plan as only once I went over 500mb


Also very easy to get this plan. Just told her I want to pay less and if I can do this. She said sure but the only thing she kept reminding me was that the 6GB plan was a very good deal and that I will never be able to get it again.

ohh and also didn't exactly renew for another 3 years. She said all I need to to is add 2 months to my existing contract. 3 months less is still better than nothing.

[Aznkid2000]

Hi I'm kind of new to this whole retention thing so I'm gona ask a few question and hopefully someone can answer them for me. First of all, my parents have been with rogers for a long time now, i think atleast 10 years, and about 5 years ago my brother and I joined rogers on a family plan with my mom. our plan is $81 - 6.60 + 6.95(SAF) + 0.50(911) for 3 lines with 225 shared weekday minutes + 150 bonus shared weekday minues and free weekends and evenings after 6pm. The 6.60 is some discount for "better choice bundle" which i'm guessing is part of the family plan. So all together, with the $11 communication value package on all 3 lines, we're paying $129.75 before taxes, which seems really high for the low amounts of minutes we're getting. And normally we go over on our minutes and text messages and often get billed for around $200 per month for the three of us. Also, around 2 years ago i did a hardware upgrade and therefore extending the family plan contract for 3 years and leaving my mom and my brother with the phones they had when we first signed up for the family plan 5 years ago...motorola v300 and v600 lol. after reading a lot of the posts on this thread it seems that people are getting plans that are under $40 that give the same, if not more minutes/extras than the plan i currently have. I'm planning to give retentions a call tomorrow hoping to get this:

2 plans with the following for me and my brother:
Fam Plan (atleast 200min per line) or 200/250 weekday
unlimited incoming (optional, would be nice to have though)
Voicemail
Call display
Unlimited text (2500 is enough)
Free weekends/evenings after 5 or 6
Data (500mb or 1gig)

1 plan with the following for my mom:
Fam Plan (atleast 200min with the 2 lines above) or 200/250 weekday
unlimited incoming (optional, would be nice to have though)
Voicemail
Call display
Name display
No text messages
Free weekends/evenings after 5 or 6

What do you think a reasonable price to ask for plans like these would be? Would it be better to stay with a family plan? or separate into 3 individual plans? Also, I'm hoping to replace the 2 phones that have havn't been upgraded since we joined the family plan with blackberries (bold or curve 8900). Would you think it is possible to get those phones for a cheaper price? I hope someone can answer my questions! :razz:

I would say for the first plan would be around 40~ and data plan comes with 10000 text, email, who called and voice mail.

and 30~ for the second one.

[squinty]

Ok Folks.. Kinda new to this so perhaps the experts here can tell me there opinion on this plan I just agreed to. (maybe rate it on a 10 point scale?)

I had been out of contract for two years and took this plan resigning for another 3 yrs. My previous plan was corporate but wasn't meeting my LD or modest text messaging needs.

-250 day time minutes + 25 bonus minutes
-E/W staring at 6
-Unlimited incoming anywhere in Canada
-1000 minutes Canadian Long Distance (Credited)
-Value Pack: Caller ID, Voice Mail, Call Display, 125 outgoing Text, Free incoming text (Credited)
-$6.95 SAF
-$0.50 911

----
$32.95 + tax
-------

$37.56


And they included an 8 GB iPhone for $149.00

I agreed to this but after looking around, I'm wondering if I should have haggled for bonus daytime mins or rogers-rogers?

Thanks in advance.

Yamazama :o

Damn, I can barely get retentions to give me the iphone 8Gb for $199.00 AND they insist on charging me $35 administrative fee. Maybe it's because my contract isn't officially up till March? Anybody have any input on this on why they're being so firm with me. I've called them about 3 times within the past 6 months and all the reps never budge.

As for rating, i'd give it a 8. You can push and ask for 2500 outgoing text and rogers to rogers. Nice bonus if you can get free after 5pm.
Last time i called retentions, they offered:
-250 day time minutes + 25 bonus minutes
-E/W staring at 5
-R2R
-100 minutes Canadian Long Distance (Credited)
-Caller ID, Voice Mail, Call Display, 2500 outgoing Text, Free incoming text (Credited)
-$6.95 SAF
-$0.50 911

----
$32.95 + tax

-------
I didn't take it yet because of the $35 administration fee.

[Ziggy007]

I am still confused why people get iPhones without data plans here.

It is akinto buying a car and never putting gas in it. Sure the car still looks great but if you want to put it to real use you need to top it up.

Anyway my newest retention is

199 for 8900 no admin fee

25 dollar voice plan:
250 mins + 25 bonus
Eve Wkdns 6pm
100 Cdn LD mins

$35 BB plan:
CID, Name display
10000 text messages
10000 MMS
VM
500 MB data

Credits:
$5 credit for voice
$10 credit for BB plan

Total is 47.65 a month I believe + tax

I also got them to give me 2x $25 monthly credits on the first two months to bring the 8900 hardware cost to something more reasonable.

[squinty]

I am still confused why people get iPhones without data plans here.

It is akinto buying a car and never putting gas in it. Sure the car still looks great but if you want to put it to real use you need to top it up.

Anyway my newest retention is

199 for 8900 no admin fee

25 dollar voice plan:
250 mins + 25 bonus
Eve Wkdns 6pm
100 Cdn LD mins

$35 BB plan:
CID, Name display
10000 text messages
10000 MMS
VM
500 MB data

Credits:
$5 credit for voice
$10 credit for BB plan

Total is 47.65 a month I believe + tax

I also got them to give me 2x $25 monthly credits on the first two months to bring the 8900 hardware cost to something more reasonable.

For those wondering why anybody would get an iphone without a data plan...

I've got an old Axim x51v that i want to retire. The iphone, although not as all purpose as a win mobile device (in my opinion), will allow me to stop carrying 2 separate devices. Also, i use the axim mainly to play video files, so the iphone's capacity will be a plus and hopefully give me more than a few hours worth of watch time (maybe i'm wrong as i've heard the battery isn't anything to write home about). And as for net use, i'm happy with wifi.

If anybody's got a better suggestion for my needs on another Rogers' phone, please let me know. Although i like the functionality of the Nokia n95, i just found it too bulky.

[asdf250asdf]

I would say for the first plan would be around 40~ and data plan comes with 10000 text, email, who called and voice mail.

and 30~ for the second one.

Thanks for the reply! I'm planning to give them a call tomorrow. Any tips or suggestions on improving my chances of getting plans at those prices? Also, I'm not too sure how to initiate the conversation with the customer service rep. Should I mention that I'm currently paying way to much for equivalent plans currently offered by rogers? or should i mention other providers? Should I tell them what features I want in my plan and ask them the best price they can offer or list my features along with a desired price? One last thing, what are my chances of getting hardware upgrades to either the bold or 8900 for all three lines? Thanks for your help in advance!

[Sheem]

OK....I have been reading this thread for a while now and have just registered to RFD today. So I'm a newbie (go easy on me).
I have been with rogers for a whole lot of years now and have never tried any of these tricks.
I got the Iphone in july when it first came out and signed on to the $30 6gb data plan with the $15 value pack. At that time I only did the data part and kept my voice plan of $50 (700 daytime min. early evenings/weekends 6pm).
With various discounts my bill still ends up to be almost $90 taxes in. I am starting to realize that my voice plan isn't so hot anymore but I had it for about 6 yrs. It can be renewed now.
If someone has any suggestions on the right course of action here I would appreciate your insights. (I'm sure there are tonnes of suggestions but this thread is MASSIVE).
p.s. I have all my services with rogers and am looking to get some discounts in all areas!

[deal4you]

OK....I have been reading this thread for a while now and have just registered to RFD today. So I'm a newbie (go easy on me).
I have been with rogers for a whole lot of years now and have never tried any of these tricks.
I got the Iphone in july when it first came out and signed on to the $30 6gb data plan with the $15 value pack. At that time I only did the data part and kept my voice plan of $50 (700 daytime min. early evenings/weekends 6pm).
With various discounts my bill still ends up to be almost $90 taxes in. I am starting to realize that my voice plan isn't so hot anymore but I had it for about 6 yrs. It can be renewed now.
If someone has any suggestions on the right course of action here I would appreciate your insights. (I'm sure there are tonnes of suggestions but this thread is MASSIVE).
p.s. I have all my services with rogers and am looking to get some discounts in all areas!
Welcome to RFD!

What is your data usage for the last 6 months? If it is less than 500MB, switch to 500MB VP for $35 and ask for $10 - $15 credit. This will reduce your data from $45 to $25. Saving $20

How many minutes do you use in a month? The $20 250 day minutes and unlimited evening/weekend after 8pm plan is easy to get. Ask for free incoming and/or R2R which will make your day time minutes last longer.

Get the bundle discount if you have more than one service from Rogers - wireless, internet, cable etc
Hope this helps.

[stormyoutside]

Rogers Retention is a very frustrating area to deal with. Called once was offered nothing.
Called a second time, was offered basic mega plan at regular price, $25.00 +SAF & 911.....$32.45
-250 daytime
-Unlimited EW at 9pm
-Nationwide MY5
- *they would toss in 6pm early calling for free*

Then he offered a Curve 8310 for free plus admon fee waived. Had to sign a 3yr of coarse. No Data Plan is required.

Didnt take it but he made notes. Called a 3rd time to see what deal I could get on other Blackberries and got a real b!t$h. She would sent the Curve for free but had to pay $35 admin..does not matter about it being waived before. Would not offer me anything.

Really after 3 calls they are not offering me anything above what a new customer can get other than free 6pm...oh yeah 3rd call took that away too. She said there was no such promo. I was a $47-$55 a month customer for 2 1/2 years with them. Not enough to strike a deal or what?

[kamu]

Rogers Retention is a very frustrating area to deal with. Called once was offered nothing.
Called a second time, was offered basic mega plan at regular price, $25.00 +SAF & 911.....$32.45
-250 daytime
-Unlimited EW at 9pm
-Nationwide MY5
- *they would toss in 6pm early calling for free*

Then he offered a Curve 8310 for free plus admon fee waived. Had to sign a 3yr of coarse. No Data Plan is required.

Didnt take it but he made notes. Called a 3rd time to see what deal I could get on other Blackberries and got a real b!t$h. She would sent the Curve for free but had to pay $35 admin..does not matter about it being waived before. Would not offer me anything.

Really after 3 calls they are not offering me anything above what a new customer can get other than free 6pm...oh yeah 3rd call took that away too. She said there was no such promo. I was a $47-$55 a month customer for 2 1/2 years with them. Not enough to strike a deal or what?

They are getting really strict with the admin fee now. I actually had it waived in a conversation earlier this month and now that I got my bill, I am still getting charged for it. Called back to complain and gave them the reference number, no dice. Rep claims that it was NEVER noted that it would be waived and that they don't offer that anymore either. Also claimed that I was getting too many credits so I won't be receiving some credits going forward. ... prettyy pissed :mad:

$20
250 Day/Unliminted Eve
R2R
Unlimited Incoming
CID

Too many credits? Everyone else seems to be ok.
Not sure what I can do from there.

[grumpers]

So I called retentions, this is what I got:

Basic $35 my5 plan
250 daytime minutes
unlim EW (9 pm evenings)
nationwide my5
$15 value pack
Call Display with Name Display
Enhanced Voicemail
Unlimited On-Device Mobile Browsing
125 Sent Text Messages
50 Sent Picture/Video Messages
WhoCalled
Mobile Backup
$15 credit

After tax, SAF, 911: $48.40

Not the greatest, but better than what I had before. At least it kind of suits my needs, and is about $25 cheaper. I use around 1500 long distance minutes a month, but only about 20 local minutes, so I should be fine.

[shandrew]

I am still confused why people get iPhones without data plans here.

It is akinto buying a car and never putting gas in it. Sure the car still looks great but if you want to put it to real use you need to top it up.

Anyway my newest retention is

199 for 8900 no admin fee

25 dollar voice plan:
250 mins + 25 bonus
Eve Wkdns 6pm
100 Cdn LD mins

$35 BB plan:
CID, Name display
10000 text messages
10000 MMS
VM
500 MB data

Credits:
$5 credit for voice
$10 credit for BB plan

Total is 47.65 a month I believe + tax

I also got them to give me 2x $25 monthly credits on the first two months to bring the 8900 hardware cost to something more reasonable.

having a data plan with the iphone would be great, but it is not a necessity. You can still use 99% of the application sans gpa and maps, ipod, picture, video, phone, and text. Maps can be enabled using offline maps, and unless you're going to be on the road 24/7 you could always use wifi.

[cgqwerty]

Hi everyone, I just joined the RedFlagDeals!
Been reading for a while, especially the Rogers threads. I realized I need to get a better deal!

Just wondering, would calling Rogers retentions for wireless work if you are still in the 3 year contract?
How do I threaten to leave?
Currently have 3 lines on a family plan, with about a year of contract left. Will likely separate after that since we don't have a good deal right now. Heard they don't care about family plans.

So when I called to get a better deal on my services (have wireless, home phone, digital cable, and high speed internet for at least 2 years each), I managed to get $10 off home phone, 20% off (includes bundle discount) cable and internet every month for a year.
I tried to get a better deal on the 3 wireless lines. (I said I was going to cancel and move elsewhere...). The rep was like, are you sure you want to cancel and listed the penalty fees for cancelling... and I was like, uh never mind that, I don't want to cancel wireless anymore, haha.

Any advice?

EDIT: Suggestions on how I should start? I'm kind of shy and not much of a smooth talker.

[twentyone11]

has anyone placed a order for the k850i the past few weeks?
i've been waiting on it for 2 weeks now and its still not shipped just want to know if anyones in the same boat as me

[nitroblu]

OK....I have been reading this thread for a while now and have just registered to RFD today. So I'm a newbie (go easy on me).
...
If someone has any suggestions on the right course of action here I would appreciate your insights. (I'm sure there are tonnes of suggestions but this thread is MASSIVE).
p.s. I have all my services with rogers and am looking to get some discounts in all areas!
The thread may be massive, but if u wanna save some $/month, i'm sure u can take less than 10 minutes just to read the last 10-15 pages of the thread (u only really need to read that far back for current info). don't be lazy, u work for money, so u can put in a lil effort to save money.

anyway, the easy solution for u sinec u have all ur services bundled: call rogers, speak to normal rep. tell the rep, I would like to speak to consolidated retentions (or consolidated customer relations). if they ask y, jsut say "to speak about the details of my bundled services".then when u get through to consolidated, just say "I've been lookin around at various promos, I'm seeing some interesting stuff bell is offering with bundled services, blah blah blah (u get the idea, u can make it up, but do some research so it doesn't sound fake). wat can u offer me?" other approach "i i'm goign to be very honest, money is very tight for me right now (make up an excuse like my wife jsut got laid off), i bundled all my services with you guys to save money*, but i've looked around at other providers to see where I can save some extra money and can see there are better promotions out there. wat can u offer me?" *or u dont' even have ot mention other promtoions, and just say "is there anything u can do to help me save a bit mroe money/mo so that my bills are manageable."


and if u really have been keeping up with this thread, u will know it's 75% luck. so if u get nothing the first time, don't post here again. simply call in again the next day or whenever is convenient, and do the same spiel again


...man this is getting repetitive LOL

[nevy12]

Right now i have 10 months til my 3 year contract expires....and i have this plan....

My10 student plan
100 d/t mins
1000 mins evening/weekend
500 incoming mins
my10 local
6pm early evening calling

+

$15 smartphone package ( $5 credit)

= with SAF and txes is $43.90


I was wondering if i shud bargain for this plan that i really want........

75 mins <cuz mayb if i hav less there more entitled to give it to me
u/l evning/weekedn @ 5
u/l incoming
my5 nationwide or my10 local
$35 Blackberry Data Pack with (CID, VM, U/l txt and MMS and 500mb and more)

With everything for about $33.90

Do u think it's possible cuz i cud use the bell u/l data excuse or the Telus havving the BB Storm and $15 u/l data plan.....

any opionions, suggestions, addistions, subtractions?.....

[Aznkid2000]

Thanks for the reply! I'm planning to give them a call tomorrow. Any tips or suggestions on improving my chances of getting plans at those prices? Also, I'm not too sure how to initiate the conversation with the customer service rep. Should I mention that I'm currently paying way to much for equivalent plans currently offered by rogers? or should i mention other providers? Should I tell them what features I want in my plan and ask them the best price they can offer or list my features along with a desired price? One last thing, what are my chances of getting hardware upgrades to either the bold or 8900 for all three lines? Thanks for your help in advance!

Yes you should tell them what features you want and also compare with other companys, also depends on the rep you get some might be nice and some not so much, from my experience i think the male reps are more likely to offer you a good plan then the female reps.

It will take a couple of times before you get the right plan you want so just keep calling till you get what you want, and don't got too much

[setell]

Did anybody do a HUP for the Nokia E71? Wondering how much some of you guys are getting it for.

[ppthomas]

Did anybody do a HUP for the Nokia E71? Wondering how much some of you guys are getting it for.

yes i did mine on mid dec for 0 dollars with 0 admin fee, which should be automatically start from 1st jan.. but whn i got my jan bill they charged me 99 and 35 for those 2. Then i have to call them and fight to wave those ...
data package was an optional for me some how, anyway i took the 30 dollar 500 mb package...


I got the phone in 5 days including the weekend.... i lv it compared to nn95, 73 and k790 i think is the best i had, its so thin and strong built..i droped it atlest 5 times still no dent or scratch....

[setell]

yes i did mine on mid dec for 0 dollars with 0 admin fee, which should be automatically start from 1st jan.. but whn i got my jan bill they charged me 99 and 35 for those 2. Then i have to call them and fight to wave those ...
data package was an optional for me some how, anyway i took the 30 dollar 500 mb package...


I got the phone in 5 days including the weekend.... i lv it compared to nn95, 73 and k790 i think is the best i had, its so thin and strong built..i droped it atlest 5 times still no dent or scratch....

So data was optional? I'm going to try to get it for $0 than but I'm willing to pay the $50 that new activations are paying. I just don't need data and can survive on the wifi. Thanks for the info!

[ultra]

has anyone placed a order for the k850i the past few weeks?
i've been waiting on it for 2 weeks now and its still not shipped just want to know if anyones in the same boat as me

I'm thinking to get this phone as well but they are out of stock. Did you get your through HUP? How much did you pay?

[nevy12]

Right now i have 10 months til my 3 year contract expires....and i have this plan....

My10 student plan
100 d/t mins
1000 mins evening/weekend
500 incoming mins
my10 local
6pm early evening calling

+

$15 smartphone package ( $5 credit)

= with SAF and txes is $43.90


I was wondering if i shud bargain for this plan that i really want........

75 mins <cuz mayb if i hav less there more entitled to give it to me
u/l evning/weekedn @ 5
u/l incoming
my5 nationwide or my10 local
$35 Blackberry Data Pack with (CID, VM, U/l txt and MMS and 500mb and more)

With everything for about $33.90

Do u think it's possible cuz i cud use the bell u/l data excuse or the Telus havving the BB Storm and $15 u/l data plan.....

any opionions, suggestions, addistions, subtractions?.....

[P4rtyboy]

Right now i have 10 months til my 3 year contract expires....and i have this plan....

My10 student plan
100 d/t mins
1000 mins evening/weekend
500 incoming mins
my10 local
6pm early evening calling

+

$15 smartphone package ( $5 credit)

= with SAF and txes is $43.90


I was wondering if i shud bargain for this plan that i really want........

75 mins <cuz mayb if i hav less there more entitled to give it to me
u/l evning/weekedn @ 5
u/l incoming
my5 nationwide or my10 local
$35 Blackberry Data Pack with (CID, VM, U/l txt and MMS and 500mb and more)

With everything for about $33.90

Do u think it's possible cuz i cud use the bell u/l data excuse or the Telus havving the BB Storm and $15 u/l data plan.....

any opionions, suggestions, addistions, subtractions?.....

first of all, dont double post...
secondly... gl with that... think about it... if you ahve 33.90 after everything... that would be like 33.90 - SAF - 911 - tax... which would be 22.81, provided that tax is 12%... all that for 22.81... . . . . . . i think enough is said

[doltingi]

if i cancel a data plan after i renew my plan, is it possible to cancel it without being charged the cancelation fee?

maybe if i don't use a single kb of the data?

[EXV373]

The thread may be massive, but if u wanna save some $/month, i'm sure u can take less than 10 minutes just to read the last 10-15 pages of the thread (u only really need to read that far back for current info). don't be lazy, u work for money, so u can put in a lil effort to save money.

anyway, the easy solution for u sinec u have all ur services bundled: call rogers, speak to normal rep. tell the rep, I would like to speak to consolidated retentions (or consolidated customer relations). if they ask y, jsut say "to speak about the details of my bundled services".then when u get through to consolidated, just say "I've been lookin around at various promos, I'm seeing some interesting stuff bell is offering with bundled services, blah blah blah (u get the idea, u can make it up, but do some research so it doesn't sound fake). wat can u offer me?" other approach "i i'm goign to be very honest, money is very tight for me right now (make up an excuse like my wife jsut got laid off), i bundled all my services with you guys to save money*, but i've looked around at other providers to see where I can save some extra money and can see there are better promotions out there. wat can u offer me?" *or u dont' even have ot mention other promtoions, and just say "is there anything u can do to help me save a bit mroe money/mo so that my bills are manageable."


and if u really have been keeping up with this thread, u will know it's 75% luck. so if u get nothing the first time, don't post here again. simply call in again the next day or whenever is convenient, and do the same spiel again


...man this is getting repetitive LOL

+1
you just practically summed up the whole thread for those who are too lazy to read lol

[infestedsky]

Heya, I just started following this thread and I am a complete newb (please bear with me :confused:)

Anyway, I called Rogers and I was told that I'm at tier 1. They can offered me 2 plans.

Voice+Data ($58.74):250 local min, R2R, CID and e/w 8-7, 500mb data.

Voice ($31.02): 250 local min, R2R, CID and e/w 8-7

Both prices include the SAF, 911. Is this an okay deal for a person at tier 1? Or can I do better? Any input is appreciated :cheesygri

[teg_101]

I've been with Rogers since 2003 and I just renewed my contract for another 3 years. I believe it is patience and persistence that is the key to getting a good deal through their rententions department. Here is my plan, I think its pretty sweet:

250 Daytime Minutes + 25 Bonus Anytime Minutes
Unlimited Evenings/Weekends After 6
Caller ID
Voice mail
2500 Sent text msgs / Unlimited Incoming
1000 Canadian Long Distance Minutes

$ 20.00 + 6.95 SAF + Taxes + 911 Fee = $36.66

This is after all the credits have been applied. :)

[P4rtyboy]

I've been with Rogers since 2003 and I just renewed my contract for another 3 years. I believe it is patience and persistence that is the key to getting a good deal through their rententions department. Here is my plan, I think its pretty sweet:

250 Daytime Minutes + 25 Bonus Anytime Minutes
Unlimited Evenings/Weekends After 6
Caller ID
Voice mail
2500 Sent text msgs / Unlimited Incoming
1000 Canadian Long Distance Minutes

$ 20.00 + 6.95 SAF + Taxes + 911 Fee = $36.66

This is after all the credits have been applied. :)

dude how much tax do you have? 30%?

[skinnydragon]

dude how much tax do you have? 30%?

u should be paying $31.02. but thats a pretty sweet plan u have. so which credits did u get? the caller id, unlimited after 6 and voicemail?

[tabrisfreewill]

Called this morning to "cancel my phone"...got the following plan: :lol:

250 minutes anytime
Unlimited weekdays 6pm ~ 8am
Unlimited weekends
Call display
Unlimited incoming call
Unlimited rogers to rogers

$27.45 including tax, system access fee and 911 emergency.

Signed a 3 yrs contract with a Nokia N95 for $199.

[belfour]

I've been with Rogers since 2003 and I just renewed my contract for another 3 years. I believe it is patience and persistence that is the key to getting a good deal through their rententions department. Here is my plan, I think its pretty sweet:

250 Daytime Minutes + 25 Bonus Anytime Minutes
Unlimited Evenings/Weekends After 6
Caller ID
Voice mail
2500 Sent text msgs / Unlimited Incoming
1000 Canadian Long Distance Minutes

$ 20.00 + 6.95 SAF + Taxes + 911 Fee = $36.66

This is after all the credits have been applied. :)

Probably its $25 + 6.95 + .50 + tax = 36.66
I got a similar plan
but got R2R vs 2500 text.

[ky0kun]

Nokia E71 for $99 ($35 waived)

700 Anytime + 100 Bonus
Unl Nt/Wk @ 6PM
Unl Incoming
500MB
Unl SMS
CD/ND/VM/WC
$75
-$10
-$15
-$5
=$45+SAF+911+Tax.
=$59.29


Basically what happened, I called in about my bill, and how I haven't been receiving them. This lead to me realizing I wasn't receiving my $10 month credit that I normally got. Which in turn made me ask what other plans were available.

I talked to CSR and they mentioned the 700 Min plan, eventually I mentioned I would need a new phone to go with my new plan, at which point I was transferred to CxR.
Spoke to them, and they through in the SMS + 500MB and $15 month credit + $5 credit for IM.
Asked me which phone I wanted and said I could get it at new customer pricing with $35 waived.

Ended up going with the E71.

Very happy with Rogers today.

[Magoomba]

if i cancel a data plan after i renew my plan, is it possible to cancel it without being charged the cancelation fee?

maybe if i don't use a single kb of the data?

I too am wondering if you can still cancel after agreeing to a renewal for 3yrs.
My deal doesn't seem that great after seeing all the other posts.
Anyone know?
Thanks.

[cgqwerty]

Would calling Rogers retentions (for wireless) work if you are still in the 3 year contract? (1 year left on family plan, 3 lines)
Do I say I want to cancel or something else?
Will they proceed to cancel? (and then I have to say never mind)

Just asking again since no one answered before.
Here's the original post (http://www.redflagdeals.com/forums/showpost.php?p=8122381&postcount=19707)
Thanks! :)

[rp_guy]

Would calling Rogers retentions (for wireless) work if you are still in the 3 year contract? (1 year left on family plan, 3 lines)
Do I say I want to cancel or something else?
Will they proceed to cancel? (and then I have to say never mind)

Just asking again since no one answered before.
Here's the original post (http://www.redflagdeals.com/forums/showpost.php?p=8122381&postcount=19707)
Thanks! :)

that's because it was answered a lot earlier in the thread. but yes, you might not have as much 'leverage' since you're out of contract but as long as you've been a customer for 6 months you can call retentions and be put onto a retentions plan. you can say you want to cancel and actually have them do it, but it won't go through right away so you have time to 'change your mind' hahaha

[ArjunDhir]

I too am wondering if you can still cancel after agreeing to a renewal for 3yrs.
My deal doesn't seem that great after seeing all the other posts.
Anyone know?
Thanks.

Anyone know the penalty we pay to cancel the data plan?

[Stinger]

$100

[thesober]

I was off contract since Nov 2007 and called in about a week ago to see what better deals I could get.

Previous plan was your basic:
$20 200min/unlimited evening 8pm and weekends
R2R
and $11 for the basic VM/CID/125Txt...
paying $38.45+tax

I was able to renegotiate the following 3 yr contract.
$20 - $5 credit for my regular voice but somehow they gave me 250min now.
and $35-$15credit for BB 500MB plan (i was given the $30-10credit in the first call, but it was setup as $35-$15 when i reconfirmed)

I got the curve 8900 for $199.

I called back the next day to reconfirm my pricing, was a bit off, but was able to get what I was promised, activation fee wasn't waived but got a $35 credit because i complained i wasnt told about it. Found out about the charge on the letter with my BB.

Called a third time to reconfirm, my confirmation. Everything's good, I checked online but dont understand all the jargon.

All in all im happy at $42.45+taxes, i also asked if they can throw in LD in the first call, and they gave me 100, good to have, but i wont use it much.

[thebat88]

anyone aware of the following Bell's 188 plan?

$18.88
188 minutes + 88 bonus minutes
unlimited evening and wkends (from 6pm)

This can be used as excuse for Rogers customers to switch to bell and see what Rogers will offer in return...

[tragd]

I was off contract since Nov 2007 and called in about a week ago to see what better deals I could get.

Previous plan was your basic:
$20 200min/unlimited evening 8pm and weekends
R2R
and $11 for the basic VM/CID/125Txt...
paying $38.45+tax

I was able to renegotiate the following 3 yr contract.
$20 - $5 credit for my regular voice but somehow they gave me 250min now.
and $35-$15credit for BB 500MB plan (i was given the $30-10credit in the first call, but it was setup as $35-$15 when i reconfirmed)

I got the curve 8900 for $199.

I called back the next day to reconfirm my pricing, was a bit off, but was able to get what I was promised, activation fee wasn't waived but got a $35 credit because i complained i wasnt told about it. Found out about the charge on the letter with my BB.

Called a third time to reconfirm, my confirmation. Everything's good, I checked online but dont understand all the jargon.

All in all im happy at $42.45+taxes, i also asked if they can throw in LD in the first call, and they gave me 100, good to have, but i wont use it much.

arg, i can't seem to get the $15 credit for my $35 iphone data value pkg.

i have currently for 2 dif lines:
$25 - 250min/8pm/cid/vm/ul r2r/100ld
$20 - 250min/8pm/cid/ul incoming/100ld
and $35-$10 iphone data pkg for one of them.

[georgiee]

Okay.. I am currently with rogers for 3 years.. but i am almost done!!! SHould i renew it? or should i go for the 100$/year prepaid??

THanks.



Check out: http://www.youtube.com/watch?v=4eyd916SK5E

(funny stuff)

[Magoomba]

Anyone know the penalty we pay to cancel the data plan?

I thought you can still cancel a contract if it's less than 30 days and 30minutes usage on the handset?
Is this not the case for renewal?

[setell]

Is it me or is it harder to get credits if your plan is at a certain level. I only managed to get 100 LD minutes free and $0 N95 with the $35 activation fee waived by renewing for another 3 years. All the CSR's kept saying I got a really good plan and won't budge. Oh didn't have to sign up with any data/surfing/vision plan to get the $0 N95 too :D

[rems]

Anyone know the penalty we pay to cancel the data plan?

are you on contract for the data plan?
I went on month to month just to try it out (and get the discounted price for the phone)

[ThinkOutsideTheBox]

Okay, finalized my new plan with Rogers, tell me what you guys think and if I should have pushed harder:

400 Daytime minutes
UL Eve/Weekends from 6pm-8am
UL Incoming
1000 LD minutes
500 MB Data Plan (with value pack) --> UL Text, Picture/Video, CID, EVM, etc
-----------------
57.xx + taxes = $64/month

E71 for $99, with the $35 waived

History:
--------
On a plan ending July 2010
Customer since 2002/2003
Average billing at 313% of standard voice (~$130) over past 8 months

My plan before was voice only
275 Daytime Minutes
UL Incoming
100 LD
VM, CID, etc
----------
$38 + taxes

[Chopsuey2030]

Anyone know the penalty we pay to cancel the data plan?

Cancelling a mobile on browsing data plan (ie. the blackberry data plan) is $100. I had a blackberry with a data plan when i decided to upgrade to the iphone in july when it first came out. I didn't want to pay an extra $30/month for the data plan so they rep said I had to pay the $100 for early cancellation fee of my blackberry data plan. Anyway I got really pissed off because I was willing to pay the $10 for my other data plan, but it was useless on the iphone. I wasn't going to pay an extra $10 for data I can't even use! It was either pay the $100 cancel fee for upgrading to the iphone, or get locked into $30/month data plan for 3 more years. Needless to say I argued tooth and nail and finally after talking to a manager he waived it for me. But it was hell of an experience let me tell you.

[espanolguy]

Ok, how's this?

-700 day time minutes
-unlimited evenings/weekends
-rogers to rogers
-unlimited incoming
-1000 long distance
-communications package (call display, voice mail, etc...)

for about $44.45 plus tax


Just added a data package. $30 for 1 GB and the iphone and the iphone data pack for $5 ($15-5). I really wish I had the 6 GB for $30... I should have taken it when it was offered.

Anyway, what do you think??

[mohawkjo]

Ok, how's this?

-700 day time minutes
-unlimited evenings/weekends
-rogers to rogers
-unlimited incoming
-1000 long distance
-communications package (call display, voice mail, etc...)

for about $44.45 plus tax


Just added a data package. $30 for 1 GB and the iphone and the iphone data pack for $5 ($15-5). I really wish I had the 6 GB for $30... I should have taken it when it was offered.

Anyway, what do you think??


where can I get that plan......my wife is spending $150-250 month for less.

[hash76]

where can I get that plan......my wife is spending $150-250 month for less.

Get a new wife... this one's too expensive

[integrity01]

Get a new wife... this one's too expensive

+1
ahahahaha :lol:

[ayzman]

Newb question here. Does unlimited Rogers to Rogers means that:

1. you don't use your daytime or anytime minutes if somebody is calling you as long as he or she is under rogers wireless service or

2. does unlimited rogers to rogers only apply if let say you have two accounts under rogers and it is unlimited only between your two accounts.

I just need clarification. Pls don't flame me.

Thanks

[a in yul]

option 1; all calls made to and received from Rogers are free..!!

(double check but i believe calls to and from rogers home phone are covered as well...)

[ayzman]

option 1; all calls made to and received from Rogers are free..!!

Thanks!! I appreciate the reply

[ayzman]

oh yeah here's the deal I got from Rogers today


-250 day time minutes + 50 bonus minutes
-E/W staring at 6
-R2R
- Unlimited Incoming
-100 minutes Canadian Long Distance
-CID, VM, Who called and 100 txt message

----
$31.45 taxes in

8gb Iphone for 149 (35 admin waived) No data plan

Pretty much what most people are getting I guess.

[a in yul]

oh yeah here's the deal I got from Rogers today


-250 day time minutes + 50 bonus minutes
-E/W staring at 6
-R2R
- Unlimited Incoming
-100 minutes Canadian Long Distance
-CID, VM, Who called and 100 txt message

----
$31.45 taxes in

8gb Iphone for 149 (35 admin waived) No data plan

Pretty much what most people are getting I guess.


great plan, including saf etc...? really taxes in..??

wow...!!

[BootsJessie]

oh yeah here's the deal I got from Rogers today


-250 day time minutes + 50 bonus minutes
-E/W staring at 6
-R2R
- Unlimited Incoming
-100 minutes Canadian Long Distance
-CID, VM, Who called and 100 txt message

----
$31.45 taxes in

8gb Iphone for 149 (35 admin waived) No data plan

Pretty much what most people are getting I guess.

Retention? Or new customer?

[shopper-X]

Newb question here. Does unlimited Rogers to Rogers means that:

1. you don't use your daytime or anytime minutes if somebody is calling you as long as he or she is under rogers wireless service or

2. does unlimited rogers to rogers only apply if let say you have two accounts under rogers and it is unlimited only between your two accounts.

I just need clarification. Pls don't flame me.

Thanks

option 1; all calls made to and received from Rogers are free..!!

(double check but i believe calls to and from rogers home phone are covered as well...)

Unlimited Rogers to Rogers:
Local calls made to or received from another Rogers Wireless customer are free. They do not count toward your daytime minutes.

Unlimited Network Calling:
Local calls on your Rogers Wireless phone made to or received from Rogers Wireless, Rogers Home, or Fido Wireless customers are free. They do not count toward your daytime minutes.

[ayzman]

great plan, including saf etc...? really taxes in..??

wow...!!

Yes including saf. I made sure that everything was included on the 31.45 including the 911 and the taxes when I spoke to the representative.

Retention? Or new customer?

Yes I forgot to mention that this is a retention plan.

[tragd]

oh yeah here's the deal I got from Rogers today


-250 day time minutes + 50 bonus minutes
-E/W staring at 6
-R2R
- Unlimited Incoming
-100 minutes Canadian Long Distance
-CID, VM, Who called and 100 txt message

----
$31.45 taxes in

8gb Iphone for 149 (35 admin waived) No data plan

Pretty much what most people are getting I guess.

sorry, i don't believe you. can you post s/s.

[yeek]

Sounds too good to be true:

Can you share more detail?

oh yeah here's the deal I got from Rogers today


-250 day time minutes + 50 bonus minutes
-E/W staring at 6
-R2R
- Unlimited Incoming
-100 minutes Canadian Long Distance
-CID, VM, Who called and 100 txt message

----
$31.45 taxes in

8gb Iphone for 149 (35 admin waived) No data plan

Pretty much what most people are getting I guess.

[tannoyz]

How's this?

250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$

Thank you for your reviews...

Tannoyz

[dmak]

oh yeah here's the deal I got from Rogers today


-250 day time minutes + 50 bonus minutes
-E/W staring at 6
-R2R
- Unlimited Incoming
-100 minutes Canadian Long Distance
-CID, VM, Who called and 100 txt message

----
$31.45 taxes in

8gb Iphone for 149 (35 admin waived) No data plan

Pretty much what most people are getting I guess.

seems ok to me if this person is from manitoba :) the 250 min and e/w @ 6, r2r can be had for 10, so the others for 13 more could be doable, then plus the 7 service fee etc.

[setell]

How's this?

250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$

Thank you for your reviews...

Tannoyz

How are you guys getting unlimited incoming? All the reps I talk to won't budge on giving me anything beyond what my old plan had when I was renewing my plan.

You might have been able to push for a cheaper price on the N95. I just got it for $50 and after the $50 rebate it'll be free.

[bender2k]

Sounds too good to be true:

Can you share more detail?

31.45$ for what he gets is normal. I have a similar plan except without the 100 long distance minutes, but im paying 25$ instead of 31.45$. The amazing part is that fact he got the iphone for 149 and no data plan, i can't get them to drop below 199 WITH a data plan.

[iPhOwned]

always changing up my plan making it better....since i dont use my phone during the day anymore since im at work. think the price is great considering theres never overages for what i use


EPP Plan
200 Daytime Minutes
50 Bonus Minutes
Unl. evenings and weekend 6pm

Data package
500 MB
10,000 Txt Msgs
10,000 MMS Msgs
Visual Voice Mail
Call Display

$34/month (including taxes and system access fee). Basically if i cancel my $30 data package, they'll be paying me 0.50$ per month for my phone plan lol

[P4rtyboy]

31.45$ for what he gets is normal. I have a similar plan except without the 100 long distance minutes, but im paying 25$ instead of 31.45$. The amazing part is that fact he got the iphone for 149 and no data plan, i can't get them to drop below 199 WITH a data plan.

+1 agreed thats totally normal.

$10 credit for unlimited incoming,
$10 credit on $11 VP
$5 credit for early evenings.

thats totally feasible and easily doable

i too have a similar plan without unlimited incoming, but have 2500 texts and paying 23

[ky0kun]

Few things pertaining to the Nokia E71;

When I resigned through CxR, they offered the phone at $99 ($35 admin waived).

What I was a little ticked about was that places like Costco, T-Booth, Wireless Wave etc, all authorized resellers, had the phone from $29 (costco had it for $29 + $100 Costco card when you get it).

The thing is, when I signed my 3 years again, I was told I would recieve "New Customer Pricing", I thought this would mean, if I were a brand new customer, signing up with Rogers, I would get the price of the phone at a discounted price.

Well, I called in the other day, got through to CxR, and they told me, "Nope, we can't give it to you for $29."

Is there anyone here, that has experience in talking them into "price matching"?

I'm just a little upset, because on top of that, they said 3-5 business days to ship, and today is the 5th business day, and its still not here.

I would have really liked to have simply gone into T-Booth or Wireless Wave and picked up the phone the same day, but when they pulled my profile up, it said I wasn't eligible.

[Superfly]

Few things pertaining to the Nokia E71;

When I resigned through CxR, they offered the phone at $99 ($35 admin waived).

What I was a little ticked about was that places like Costco, T-Booth, Wireless Wave etc, all authorized resellers, had the phone from $29 (costco had it for $29 + $100 Costco card when you get it).

The thing is, when I signed my 3 years again, I was told I would recieve "New Customer Pricing", I thought this would mean, if I were a brand new customer, signing up with Rogers, I would get the price of the phone at a discounted price.

Well, I called in the other day, got through to CxR, and they told me, "Nope, we can't give it to you for $29."

Is there anyone here, that has experience in talking them into "price matching"?

I'm just a little upset, because on top of that, they said 3-5 business days to ship, and today is the 5th business day, and its still not here.

I would have really liked to have simply gone into T-Booth or Wireless Wave and picked up the phone the same day, but when they pulled my profile up, it said I wasn't eligible.

The way Rogers works, when retentions renews you and gives you a

"special" price the only way to get your phone is by them shipping it to you.

I've been told on many occasions by Rogers that I canot pick it up at a

store. I too got an E71 back in the mid December for $99 with the $35 admin

fee. I was only half way through my contract at the time, but have been

with Rogers for over 10 years. Sounds like a great story however the phone

that was shipped to me (got it in 2 days) ended up having a cosmetic

defect. Rogers agreed right away to do a swap for me and ordered a new

phone. I'm still waiting for it more than a month later. My order has been

cancelled multiple times apparently due to stock issues at the warehouse.

Mind you there is stock at many Rogers stores, Costco, e.t.c. just not at the

warehouse. I am sorry to say that I seriously doubt you'll get your phone

today. I would advice you to call track and trace to see what your order

status is. If it got turned down due to stock issues then you'll have to call

retentions and have them re-order it. Apparently their system will not

automatically renew it for you. Be prepared to spend some time holding. The

track & trace number is 1-800-704-2474.



I do have to add that throughout this ordeal Rogers has done it's part to

give me some significant discounts to compensate me for my troubles so I

give them credit for trying. This certainly has gone a long way in helping

alleviate the frustration.:cool:

[kkw3221]

Hi, I just placed an order for Iphone.

I was on 1 year contract and 3 months left.

I wan on $35 plan which was 250min+50min week days, call display, and so on.

What I've got from rogers today, is that, I added $25 data plan(3 years) with $50 extra credit (basically buying iphone for $149). Also, he gave me $10 credits EACH months which covers my 6pm early unlimited calling and $11 value pack (call display, voice mail, who called and 125 textmessage) which replaces $7 call display. He also added me 3 months unlimited local calling.

The total came out to $72/month.
Did I get a fair deal?
I couldnt push him hard because I was still on the contract.

Here's the summary
Iphone 8G ($199-$50)
with $72, I get
250min+50 weekday
Call display
Voicemail
125 Text messages
Early unlimited local calling (from 6pm)
500MB data
3 months unlimited local calling with e-mail & browsing

[ayzman]

seems ok to me if this person is from manitoba :) the 250 min and e/w @ 6, r2r can be had for 10, so the others for 13 more could be doable, then plus the 7 service fee etc.

No I'm not from Manitoba (and I don't have anything against Manitoba either). I'm from BC. Like many people here, I phoned in and renegotiated my contract under a CxR rep named Jeff and came up with an agreement of what payment makes sense with all those features (although I don't use my phone that much). As for the 8gb Iphone, I asked what is the lowest price he could give it to and he said $149 so I went with it. I didn't ask it to be 149, he was the one who told me that he could give it to me at that price.
When I spoke to him I didn't threaten to cancel my phone service. Instead I told him that I was happy with their service and that if he could give me a better voice plan and a better price, then I would be more than happy to sign for another contract.

I hope this helps

Thanks

[kmchow]

The way Rogers works, when retentions renews you and gives you a "special" price the only way to get your phone is by them shipping it to you.

I've been told on many occasions by Rogers that I canot pick it up at a

store.
The story I've been told by a retentions rep is that regular Rogers dealers can do the upgrade for you. However, they don't like giving up stock for Rogers Retentions as they don't get any $$ from the upgrade as well as they have to spend 10-15min of staff time to do the upgrade. And in the case of the high demand IPhone, it's more lucrative to sign up a new client than to sell the phones to an upgrade customer.

If you want to pickup a phone in person, you need to go to a Rogers Plus store that has a cellph dept. The Rogers plus cell rep said she doesn't like doing the upgrade either, but has to b/c they're a corporate store.

[brown_wall_street]

got something similar with Telus

$25 a month + system +911 + taxes

200 any time mins
100 Canadian long distance mins
250 texts a month
free caller id/voice mail
free incoming

been with them for over 5 years now though

tip . dont sign 3 year contracts, less contracts = more negotiating

[P4rtyboy]

got something similar with Telus

$25 a month + system +911 + taxes

200 any time mins
100 Canadian long distance mins
250 texts a month
free caller id/voice mail
free incoming

been with them for over 5 years now though

tip . dont sign 3 year contracts, less contracts = more negotiating

no unlimited evenings and weekends? you got hosed

[tannoyz]

AnyBody call back after renewal ?

I got this plan yesterday, and if i call back today...

And I say, I am not really happy...

Could you Think, they can renegociate my plan another time?

And how many time I got to cancel the new plan, if I am not Happy?

Thank You

Tannoyz

How's this?

250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$

Thank you for your reviews...

Tannoyz

[starR]

this is hardly a deal, you really should not have accepted this.
based on your plan details you are better of on the 17.50 EPP with the $35 data value pack.

17.50 plan + 35 VP = 52.50 + SAF/taxes = $67.75
with the $10 credit, brings it to ~$58

did you even read through this forum at all?

Hi, I just placed an order for Iphone.

I was on 1 year contract and 3 months left.

I wan on $35 plan which was 250min+50min week days, call display, and so on.

What I've got from rogers today, is that, I added $25 data plan(3 years) with $50 extra credit (basically buying iphone for $149). Also, he gave me $10 credits EACH months which covers my 6pm early unlimited calling and $11 value pack (call display, voice mail, who called and 125 textmessage) which replaces $7 call display. He also added me 3 months unlimited local calling.

The total came out to $72/month.
Did I get a fair deal?
I couldnt push him hard because I was still on the contract.

Here's the summary
Iphone 8G ($199-$50)
with $72, I get
250min+50 weekday
Call display
Voicemail
125 Text messages
Early unlimited local calling (from 6pm)
500MB data
3 months unlimited local calling with e-mail & browsing

[kkw3221]

I read some, but since I was still on the contract, I could not get it.

I tried hard to get as much as possible:cry:

this is hardly a deal, you really should not have accepted this.
based on your plan details you are better of on the 17.50 EPP with the $35 data value pack.

17.50 plan + 35 VP = 52.50 + SAF/taxes = $67.75
with the $10 credit, brings it to ~$58

did you even read through this forum at all?

[FroogleDude]

Speaking of Rogers deals, when I first got my BlackBerry Pearl, they gave me a 3 month bonus of not having to pay for Call Display. 18 Months later, on EVERY bill I get a Call Display charge and then right under it, a Call Display credit. I've been getting it for free for a long time. I don't wanna ask them about it though, haha. http://**************/img/1856/y08m1110mhmd/2.gif

I wish they could take that B.S. system access fee. I just came from overseas, and the cost of mobile service is RIDICULOUSLY CHEAP in the middle east.

[kmchow]

I wish they could take that B.S. system access fee. I just came from overseas, and the cost of mobile service is RIDICULOUSLY CHEAP in the middle east.
It helps if you're coming up for renewal, but you could threaten to leave Rogers for Fido so maybe they'll credit you your SAF like they did for me. Though 1 rep claimed they're not supposed to do that even though Rogers/Fido are the same company! :D

[ThinkOutsideTheBox]

Hey guys, I'm really trying to get a read on my plan before it goes active Feb 1st. Any comments on whether this is a good deal?

400 Daytime minutes
UL Eve/Weekends from 6pm-8am
UL Incoming
1000 LD minutes
500 MB Data Plan (with value pack) --> UL Text, Picture/Video, CID, EVM, etc
-----------------
57.xx + taxes = $64/month

E71 for $99, with the $35 waived

[tomtomtom]

Though 1 rep claimed they're not supposed to do that even though Rogers/Fido are the same company! :D

That's like saying Bestbuy and Futureshop won't PM each other because they are the same company:lol:

I think you should know how to rebuttal his/her remark by now
;)

[Phoenix80]

This is what I was offered:
300mins
unlimited e/we starting 6pm
free rogers to rogers
free incomming
500mb BB Valupack (call display, voicemail, 10 000 text, etc)

for 40+SAF+tax= about $53.50

They wouldnt move on phone prices so $250 for a Bold and $200 for a 8900 plus the $35 activation fee.

I think I can still do better based on what I have seen here but what do you all think? They also seemed to be indicating a lot of people are getting their excess credits removed these days.

[snakecharmer]

I managed to get an e71 free, I am being charged the 35.00 for activation.

My plan is :

300 daytime
UL eve w/e starting 6pm
UL incoming
free CD
SAF + VM is charged
---------------------
36.xx + taxes

I can add 500 mb of data for 25 bucks whenever I want, I chose not to at the moment.

[a in yul]

given the choice btwn BOLD and E71, what do u guys recommend..?

[THEAVS]

You think I could get any deals on pay as you go?

[tomtomtom]

You think I could get any deals on pay as you go?

Fill up ur phone by Jan 31, double the air time

[THEAVS]

Fill up ur phone by Jan 31, double the air time

Huh? I just put a 100$ card on it yesterday....

[lwswong]

This is what I was offered:
300mins
unlimited e/we starting 6pm
free rogers to rogers
free incomming
500mb BB Valupack (call display, voicemail, 10 000 text, etc)

for 40+SAF+tax= about $53.50

They wouldnt move on phone prices so $250 for a Bold and $200 for a 8900 plus the $35 activation fee.

I think I can still do better based on what I have seen here but what do you all think? They also seemed to be indicating a lot of people are getting their excess credits removed these days.

Sounds reasonable to me, considering that the standard "no hassle" deal right now is

EPP - $17.50 + $35 Value pack + SAF + Tax = $67. And this would only include 200 minutes + unlimited e/we starting 6pm (no R2R or incoming).

So it sounds like you're getting around $30 in credits when you think of it. Not bad at all! You can always ask for more, but what else could you really want!

[Phoenix80]

Sounds reasonable to me, considering that the standard "no hassle" deal right now is

EPP - $17.50 + $35 Value pack + SAF + Tax = $67. And this would only include 200 minutes + unlimited e/we starting 6pm (no R2R or incoming).

So it sounds like you're getting around $30 in credits when you think of it. Not bad at all! You can always ask for more, but what else could you really want!

I was thinking at the very least trying to get no activation fee and $100 off either of those phones. A little bit more off the plan ($5-10) would be nice as well but im not sure how feasable that would be. Im currently on an old crappy 200min, unlimited e/we @6pm, regular voice mail and call display for pretty much the same price as the plan being offered. So it is loads better then what i have now but almost anything would be.

how usefull do you think the Unlimited R2R or incoming is?

[mrdevil]

i think the best way to get a really good plan is to go slow.
Start off with a decent plan, and call in about features every couple months instead of trying to score a super plan right from the get go.
Since 2001 i started with 200min unlimited wk/wn for $20 + tax + fees
and now i have
250min, unlimited wk/wn @8, Roger to roger, caller id, voice mail, 1000 ld min, unlimited wap for $21.xx all in (including taxes saf and other fees)

[Superfly]

given the choice btwn BOLD and E71, what do u guys recommend..?



These two are similar yet very different phones and the choice should be based on what is important to you. Simply put and I do mean simply, the E71 is good for web and multimedia whereas the Bold is superb for email. Not to say that the E71 doesn’t do email well, just differently. The Bold has been likened to a very good extension of your work desk when you are away from it. You will find quite a few comparisons on the web if you Google it.

The way I figure it, if you have the I-phone at one end and the Bold at the other, the E71 would fit somewhere in the middle.

Personally I like the functionality of the E71 and it fills my particular needs very well. Ideally I'd like to have all three.:lol:

[weedb0y]

i think the best way to get a really good plan is to go slow.
Start off with a decent plan, and call in about features every couple months instead of trying to score a super plan right from the get go.
Since 2001 i started with 200min unlimited wk/wn for $20 + tax + fees
and now i have
250min, unlimited wk/wn @8, Roger to roger, caller id, voice mail, 1000 ld min, unlimited wap for $21.xx all in (including taxes saf and other fees)

nice! basically, you are moving to 'competitor' after every few months? or are you just asking them to see if they can throw it in? What other incentive do they otherwise?

I say, you can negotiate everything one time as well if you are threatening to move and are really adamant about a certain 'possible' plan.

[mrdevil]

mostly i use the move to the competitor card
i'd say "bell has contacted me recently and offered me such and such plan, but since i've been with you guys for a while, i thought i'd see if you guys can match the plan bell is offering me or not."

or
"because of this job i have, i need to have such and such feature added on to my plan and i know that telus usually have that feature included in their plans, so can you guys do that for me as well?"

just be nice and dont be too greedy in 1 call. 1 feature at a time has a higher chance for the rep to credit you instead of trying to get 5 features.

[P4rtyboy]

how usefull do you think the Unlimited R2R or incoming is?

... once again, as it has been stated many times on this thread... all depends on your usage and who you contact, how they contact you, who they are with...

[roadtoy]

This may have been asked a 100 times, however obviously this requires that you have an account with Rogers.

I'm thinking of signing up with rogers and purchasing the Iphone. I'd like to call up and use the same competitor card, however I fully expect Rogers will know that I have X months left and that I would probably not swith to a competitor due to the added fees I'd be accountable with.

Anyone call a few months after joining Rogers, and successfully get a better plan ? if so, did you request the Retentions/Loyalty group pretending that you were going to cancel ? what line did you use with them?

[ibear]

I hope Rogers will carry the Palm Pre. It's such a sweet little phone!

[Phoenix80]

When calling back again to try for a better deal do you approach it the same as the first time or do you mention the deal offered the first time?

[a in yul]

These two are similar yet very different phones and the choice should be based on what is important to you. Simply put and I do mean simply, the E71 is good for web and multimedia whereas the Bold is superb for email. Not to say that the E71 doesn’t do email well, just differently. The Bold has been likened to a very good extension of your work desk when you are away from it. You will find quite a few comparisons on the web if you Google it.

The way I figure it, if you have the I-phone at one end and the Bold at the other, the E71 would fit somewhere in the middle.

Personally I like the functionality of the E71 and it fills my particular needs very well. Ideally I'd like to have all three.:lol:

like u said, BOLD is superb for email..!! Will try this one then...thx!

[edbert]

Question for the pro's out there: my plan is about to expire, and I'm interested in getting a new smart phone. But I'm not impressed with the ones currently on the market. I'm considering the X1, Xpressmusic 5800, N97? or maybe the Pre.

Does it make sense to wait on negotiating a new contract until the new phones are released? Or does it make sense to negotiate now and upgrade later?

Thanks to all for this thread!

[lwswong]

I was thinking at the very least trying to get no activation fee and $100 off either of those phones. A little bit more off the plan ($5-10) would be nice as well but im not sure how feasable that would be. Im currently on an old crappy 200min, unlimited e/we @6pm, regular voice mail and call display for pretty much the same price as the plan being offered. So it is loads better then what i have now but almost anything would be.

how usefull do you think the Unlimited R2R or incoming is?

I have found that negotiating hardware discounts to be the hardest to negotiate. I think you're better off trying to negotiate $100 worth of credits somehow (thats $8.33/month in credits over 12 months or $2.77/month over 36 months). Activation, you might have some better luck with.

R2R and incoming? Look at your bills (assuming you have detailed billing). Think about who calls you, and who you call. Are they Rogers people, or on other phone plans. Those types of features are definitely by personal preference. (and you should be thinking about it by the incremental value of the feature - that is, if you have current overages of $2/month, and R2R would eliminate that, then R2R is really only worth $2 to you, even if you were credited for the retail value of it).

Me, for example, I only have 200 mins, evenings/wkds at 6pm, and I never go over my threshold. So R2R or incoming would have no value to me, since I'm not saving anything.

Good luck.

[mlerner]

I hope Rogers will carry the Palm Pre. It's such a sweet little phone!

Probably not since the GSM version is supposed to be for overseas but I'm getting it one way or another.

[ky0kun]

I managed to get an e71 free, I am being charged the 35.00 for activation.


How did you talk them into this?

My argument was that their authorized retail stores had it for $29.99 and that if they were willing to give it to me for that price, I wouldnt even mind paying the $35 admin fee.

Also, have you received yours yet?

I am still waiting for mine. u____u

[cmhyt]

do you have to call this # when you want these deals?
or can we just tell the sales person?

[ayzman]

Hi guys, here's my question. Given the option of renewing with Rogers and was given the choice of either an Iphone for $149 or BB Curve 8900 for $199 with No Data Plan sign up required, which one is a better option to go with?

Thanks

[ky0kun]

Hi guys, here's my question. Given the option of renewing with Rogers and was given the choice of either an Iphone for $149 or BB Curve 8900 for $199 with No Data Plan sign up required, which one is a better option to go with?

Thanks

8GB or 16GB iPhone?

Also, would you end up signing up for data later on anyways?

[ayzman]

8GB or 16GB iPhone?

Also, would you end up signing up for data later on anyways?

Hi, yeah I forgot it's 8gb Iphone and no data sign up in mind in the future.

[grev01]

I need some help with HUP, please, when dealing with CxR... All they're doing is quoting new customer prices at me - I've talked about other competitors and instead got some PR about how they have the fastest network. And I'm talking about a 3 year contract expiring soon. Been a customer for 6 years, in fact, and willing to extend on another 3 year term.

Any advice? In terms of plans, they're not great either, and I've talked to 3 CxR, and all wouldn't budge on the hardware prices in their system.

Appreciate the help.

[FroogleDude]

Why is Rogers not carrying the BlackBerry Storm. Does it have anything to do with being a direct competition with the I-Phone. Both are full touch screens?? I would love to buy the Storm but don't wanna switch over to Bell or Telus. http://**************/img/1856/y08m1110mhmd/2.gif Or is it more technical stuff?

[hoon]

I need some help with HUP, please, when dealing with CxR... All they're doing is quoting new customer prices at me - I've talked about other competitors and instead got some PR about how they have the fastest network. And I'm talking about a 3 year contract expiring soon. Been a customer for 6 years, in fact, and willing to extend on another 3 year term.

Any advice? In terms of plans, they're not great either, and I've talked to 3 CxR, and all wouldn't budge on the hardware prices in their system.

Appreciate the help.

only 3 times...you need to keep trying. and i hope you're talking to retentions.

[grev01]

only 3 times...you need to keep trying. and i hope you're talking to retentions.

Definitely retentions, that's for sure. Gotta keep on trying! I get frustrated after waiting each time for 45 mins and then getting progressively worse stuff. One of them actually told me point-blank: we cannot override prices in our system. I nearly laughed. Is it really just a luck of the draw thing?

[hoon]

Definitely retentions, that's for sure. Gotta keep on trying! I get frustrated after waiting each time for 45 mins and then getting progressively worse stuff. One of them actually told me point-blank: we cannot override prices in our system. I nearly laughed. Is it really just a luck of the draw thing?

ya it really depends on the rep. but i found being polite and nice helps..
and if you have more negotiation power when you are not on contract if that helps.

i'm rarely on hold for more then 5 mins..try calling around noon..

[WouNDs]

My plan expired last month and I just got around to calling Rogers today, here is what I got after talking to 2 CSR's and waiting about an hour after telling them I wanted to cancel.

Unlimited E-mail
Unlimited Text
Unlimited Pic/Vid messaging
Unlimited IM
250 Weekday Mins
Unlimited Eve/Weekends after 6pm
Unlimited Incoming Calls
500MB Data
Caller ID with Name Display
Voicemail
WhoCalled

comes to $49 and change per month (taxes and fees included)
plus
Blackberry Curve 8900 - $199

I complained about the price of the phone seeing as it is offered at that price to new subscribers so she said I could get my first month free ($50 value)

The phone will come in the mail in about 3 business days, im going to call them and say im not very happy, then get them to lower the monthly bill a bit more :cheesygri

Anyone think I got a good/Bad deal, or would do something differently?

Thanks

[hoon]

My plan expired last month and I just got around to calling Rogers today, here is what I got after talking to 2 CSR's and waiting about an hour after telling them I wanted to cancel.

Unlimited E-mail
Unlimited Text
Unlimited Pic/Vid messaging
Unlimited IM
250 Weekday Mins
Unlimited Eve/Weekends after 6pm
Unlimited Incoming Calls
500MB Data
Caller ID with Name Display
Voicemail
WhoCalled

comes to $49 and change per month (taxes and fees included)
plus
Blackberry Curve 8900 - $199

I complained about the price of the phone seeing as it is offered at that price to new subscribers so she said I could get my first month free ($50 value)

The phone will come in the mail in about 3 business days, im going to call them and say im not very happy, then get them to lower the monthly bill a bit more :cheesygri

Anyone think I got a good/Bad deal, or would do something differently?

Thanks

good deal...
you could probably get them to throw in R2R and 100 LD..
but even without those you have a great plan.

[bubble.tea]

...
I complained about the price of the phone seeing as it is offered at that price to new subscribers so she said I could get my first month free ($50 value)...

Let us know if you get your *first month free*. I'm curious how she's going to do it., and how it'll display on your bill.

[tannoyz]

AnyBody call back after renewal ?

I got this plan yesterday, and if i call back today...

And I say, I am not really happy whit the new plan.

Could you Think, they can renegociate my plan another time?

And how many time I got to cancel the new plan, if I am not Happy?

250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$

Thank you for your reviews...

Tannoyz

[rogeryen]

Why is Rogers not carrying the BlackBerry Storm. Does it have anything to do with being a direct competition with the I-Phone. Both are full touch screens?? I would love to buy the Storm but don't wanna switch over to Bell or Telus. http://**************/img/1856/y08m1110mhmd/2.gif Or is it more technical stuff?

Rogers will be carrying BB9530 in the future.

[hoon]

AnyBody call back after renewal ?

I got this plan yesterday, and if i call back today...

And I say, I am not really happy whit the new plan.

Could you Think, they can renegociate my plan another time?

And how many time I got to cancel the new plan, if I am not Happy?

250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$

Thank you for your reviews...

Tannoyz

You have up to 30 minutes of voice usage or 30 days upon activating your phone to return it and get out of your contracts.

so yes you can negotiate a better deal.
but you have a great plan. what more can you ask for?

[Phoenix80]

My plan expired last month and I just got around to calling Rogers today, here is what I got after talking to 2 CSR's and waiting about an hour after telling them I wanted to cancel.

Unlimited E-mail
Unlimited Text
Unlimited Pic/Vid messaging
Unlimited IM
250 Weekday Mins
Unlimited Eve/Weekends after 6pm
Unlimited Incoming Calls
500MB Data
Caller ID with Name Display
Voicemail
WhoCalled

comes to $49 and change per month (taxes and fees included)
plus
Blackberry Curve 8900 - $199

I complained about the price of the phone seeing as it is offered at that price to new subscribers so she said I could get my first month free ($50 value)

The phone will come in the mail in about 3 business days, im going to call them and say im not very happy, then get them to lower the monthly bill a bit more :cheesygri

Anyone think I got a good/Bad deal, or would do something differently?

Thanks


Not bad...go back a page or two and you can see what they offerd me. Somwhat similar to you but 300min and unlimited R2R for $4 more then you. They wouldnt budge on hardware price either.

[ky0kun]

Let us know if you get your *first month free*. I'm curious how she's going to do it., and how it'll display on your bill.


I just called in about not receiving my E71 after 5 business days.
I explained that my new billing cycle would start at the beginning of the month (Feb 1st) and I wouldn't have my new phone to use. The rep gave me $40 credit to cover my VP for the month of February. :D

[P4rtyboy]

Not bad...go back a page or two and you can see what they offerd me. Somwhat similar to you but 300min and unlimited R2R for $4 more then you. They wouldnt budge on hardware price either.

his is better. you can get the 50 extra minutes for free (usually as a bonus), and R2R usually thrown in for free too

[Phoenix80]

his is better. you can get the 50 extra minutes for free (usually as a bonus), and R2R usually thrown in for free too

I'll be calling back today so we'll see if i can manage a better offer this time. Do you normally start fresh or tell them what was offered last time?

[P4rtyboy]

I'll be calling back today so we'll see if i can manage a better offer this time. Do you normally start fresh or tell them what was offered last time?

well if the offer is noted on the account, start from there, and add some "reasoning" as to why you'd need those.

e.g. i need more minutes cause i plan to use this as a main contact line for work

[tannoyz]

Two days ago i negotiate for...

250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included
And Nokia N95 199$ - 75$ Credit = 124$

I renegociate this morning for

250 Minute
100 Minutes Bonus + 50 minutes
E/W Starting at 5 Starting at 6
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included Change for $30.98 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$ And another $50 credit on the phone ($74 for the Nokia N95)

And I got two line whit the same plan...

Thank you for your reviews...

Tannoyz

[tetris]

And Nokia N95 199$ - 75$ Credit = 124$ And another $50 credit on the phone ($74 for the Nokia N95)

And I got two line whit the same plan...

Thank you for your reviews...

Tannoyz

How did you get these two credits on Nokia N95?

[lwswong]

Two days ago i negotiate for...

I renegociate this morning for

250 Minute
100 Minutes Bonus + 50 minutes
E/W Starting at 5 Starting at 6
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included Change for $30.98 Tax in. all included


Tannoyz

wow - that is a wicked deal. By my calcs, thats less than $20 before SAF and tax (assuming Ontario) for a very feature rich plan. nice job!

[P4rtyboy]

wow - that is a wicked deal. By my calcs, thats less than $20 before SAF and tax (assuming Ontario) for a very feature rich plan. nice job!

20 + fees, hes PQ

[cv14]

Man these guys are gouging me. I was on the phone with 2 retentions people and my 3yr plan ends in 1 month. This is what I was offered and its quite insulting.

(Plan)
- 17.50 EPP but this is offered to any Air Miles or Aeroplan customers anyhow (which I have)
- 35.00 dollar data plan, 500 mb and includes vm, cid
- 10.00 for extra unlimited incoming (they would not provide credits to give it for free)
+ SAF & Tax
---
Grand Total, $78.47 monthly.

Then when trying to acquire the BB Bold, they wouldn't credit or waive the admin fee and are trying to make me buy it for $249.00 & 35 admin fee for a grand total of $320.92

Does anyone else feel like puking after reading that?

Is there a better number for Customer Relations to try versus the jerks at retentions?

cv

[tannoyz]

A Great Thank You for EveryBody Who Post Comment in this Forum.

First if all, I read for the first time last week, this thread.

And I try the trick for myself.

I have two line whit Rodgers, whit a Corporative Plan.
Renewal each years since 4 years.
I pay before:

Rogers Entreprise 200Minutes $20,00
E/W Starting at 6 $7,50
Rebate -$1,50
911 $0,50
Fee 6,95
..............
Total Before taxes: $37,33
TPS $1,87
TVQ $2,94
Total $42,14

I Have two phone whit the same plan,
That was I pay before my first call at the retention service.

Now, I call Rogers two days ago at the *611 on my cell and I say "Cancel My phone" at the guy who answering...

Whait a moment, I transfert your call at another departement.
(Suppose departement relationship)
I say "I Would like to know how much is the cost if I Cancel my two line"
I say "Another concurrent offert to me a better deal for my two line"
he would like to know what is the deal, because he can give me the same deal + little bit more.
I receive
250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included
And Nokia N95 199$ - 75$ Credit = 124$

I Call another time Yesterday for renegociate.
The guy say "You have the better deal we can do, we can't get more than that"
OK...

I call for the third time this morning for Re-renegociate and...
The girl say " Let me check if we can get a better deal for you.
I say, "I have a guy who work with me, and he have a same plan than me before. And he get a better deal than what you give yesterday"
I try to get data plan whit,but...
And she give me after 10 minutes...

250 Minute
100 Minutes Bonus + 50 minutes
E/W Starting at 5 Starting at 6Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included Change for $30.98 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$ And another $50 credit on the phone ($74 for the Nokia N95)

She offert to me a 500Mo Data Plan for $25 - $10 credit.

Now, you get all what i do...

Another time, A great Thany You EveryBody...

P.S. Could you think I can do more if I call another Time :twisted:

Tannoyz

[setell]

250 Minute
100 Minutes Bonus + 50 minutes
E/W Starting at 5 Starting at 6Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

For $38.93 Tax in. all included Change for $30.98 Tax in. all included

And Nokia N95 199$ - 75$ Credit = 124$ And another $50 credit on the phone ($74 for the Nokia N95)



WOW that is a great plan! The first plan you got is amazing!! I'm wondering if I should renegotiate my plan than since I renewed few days ago too because my old plan expires this weekend!! Here is what I got:

250 daytime minutes
unlimited evening/weekends @6pm
1000 R2R
unlimited weekend long distance
100 CDN LD
$11 value pack (CID, voice mail, 125 text messages)
$10 credit for 3 years (to cover CID and VM)
$5 credit for 1 year
Nokia N95 for $50 - $50 rebate = $0 (waived $35 activation fee)

It will be $32.63 all in for the first year than $38.28 all in for the remaining two years.

I had originally wanted 1000 LD minutes and was willing to give up my unlimited weekend long distance but it was a no go. So I settled for the extra 100LD instead. I also asked for unlimited incoming too but without success. This "new" plan is just a renewal of my old retention plan and the only difference/addition is the 100LD and extra $5 credit for 1 year.

Should I call back and press for the 1000LD? I really want it since we make a lot of long distance calls and is using calling cards right now.

[cv14]

Man these guys are gouging me. I was on the phone with 2 retentions people and my 3yr plan ends in 1 month. This is what I was offered and its quite insulting.

(Plan)
- 17.50 EPP but this is offered to any Air Miles or Aeroplan customers anyhow (which I have)
- 35.00 dollar data plan, 500 mb and includes vm, cid
- 10.00 for extra unlimited incoming (they would not provide credits to give it for free)
+ SAF & Tax
---
Grand Total, $78.47 monthly.

Then when trying to acquire the BB Bold, they wouldn't credit or waive the admin fee and are trying to make me buy it for $249.00 & 35 admin fee for a grand total of $320.92

Does anyone else feel like puking after reading that?

Is there a better number for Customer Relations to try versus the jerks at retentions?

cv

Update Offer #2 (Unlimited Incoming is a bare-minimum)

* Plan
200 + 50 Bonus Weekday
Unlimited after 6pm-7am
Unlimited Incoming
Call Display + SAF
$37.45

Data Plan (500mb, 10000 txt, VM)
$30.00

-$10 Credit + tax
= $64.91

* Hardware
Blackberry Bold ($249.00) they waived the admin fee (-$35.00) = $281.37

Thoughts? It's getting a little better but any suggestions would really help.. Thanks guys... I want to get that hardware dropped and possibly unlimited incoming free.. You guys rock.

CV

[mazzo2k4]

I was on a corporate plan with 1 year left. I wanted to get a better plan and a new phone.
So I got a good plan...

$20
250 daytime, eve/wk from 6
unlimited incoming
vmail/cid
$5- 500 txt

total $25 plus the saf and taxes.

I wanted the nokia e71..first of all they didnt have it in stock. They couldnt tell me when they would get it in and most importantly they wouldnt give it to me for $99 without. I tried with 3 different csr's. (the 3rd one was the only one who said its out of stock). After I told them couple of people had gotten it. They responded with content that it was impossible.

instead of waiting for one im thinking of just asking for a BB. Im thinking of getting the $25 bb plan.

Now is it possible for me to get the bold or the 8900for $99???

[cv14]

I was on a corporate plan with 1 year left. I wanted to get a better plan and a new phone.
So I got a good plan...

$20
250 daytime, eve/wk from 6
unlimited incoming
vmail/cid
$5- 500 txt

total $25 plus the saf and taxes.

I wanted the nokia e71..first of all they didnt have it in stock. They couldnt tell me when they would get it in and most importantly they wouldnt give it to me for $99 without. I tried with 3 different csr's. (the 3rd one was the only one who said its out of stock). After I told them couple of people had gotten it. They responded with content that it was impossible.

instead of waiting for one im thinking of just asking for a BB. Im thinking of getting the $25 bb plan.

Now is it possible for me to get the bold or the 8900for $99???

Dude if you get offered the Bold for $99, please tell me the CSR name lol , I can't get it for less than 249 plus tax

[desibadass]

Uncles plan:

500 daytime minutes/Unlimited eve/wekends
6pm early evening
Unlimited incoming
caller id/name
Rogers to Rogers
Value Pack (vm, 2500 text)
100 long distance minutes

42.00 (tax in) Also got a free blackberry curve, admin fee of $35 waived

I had my plan changed previously, but negotiated it even more:

250 daytime min/unlimited eve/weekends
Caller id/name
6pm early evening
unlimited incoming
Rogers to Rogers
125 text messages

$29 tax in exact same was at $36, got the caller id credit aswell

[Aznkid2000]

Update Offer #2 (Unlimited Incoming is a bare-minimum)

* Plan
200 + 50 Bonus Weekday
Unlimited after 6pm-7am
Unlimited Incoming
Call Display + SAF
$37.45

Data Plan (500mb, 10000 txt, VM)
$30.00

-$10 Credit + tax
= $64.91

* Hardware
Blackberry Bold ($249.00) they waived the admin fee (-$35.00) = $281.37

Thoughts? It's getting a little better but any suggestions would really help.. Thanks guys... I want to get that hardware dropped and possibly unlimited incoming free.. You guys rock.

CV

thats a crappy plan man..... how you end up with the bold for that price.... i got my for 199 without the data plan without a lot of effort pretty sure you can get it lower

[Phoenix80]

Well, I called back again and took what they offered me this time

250 mins + 250 bonus mins = 500mins
Unlimited Evenings and Weekends @6pm
Call Display
Voicemail
Who Called
10, 000 Text Messages
10, 000 Picture/Video Messages
500 MB of data
Rogers to Rogers (FREE)
Unlimited Incoming Calls (FREE)
No SAF For 12 months
and the Bold for $124

= $45.76 for 12 months while SAF is credited and $53.62 after credit is up

I think I did pretty well.

[cv14]

thats a crappy plan man..... how you end up with the bold for that price.... i got my for 199 without the data plan without a lot of effort pretty sure you can get it lower

Even without a corporate plan? should I just request corporate? I know at our company we had a Rogers third-party sales rep contact.

I'm just requesting most of this stuff as a personal account..

Thanks for putting the doubts in my head, I needed to hear the truth.

CV

[verby]

just one call and:

250 Minute
E/W Starting at 6
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes

total: 31.xx (tax in)

and Nokia N95 8gb for $125

[cv14]

Update Offer #2 (Unlimited Incoming is a bare-minimum)

* Plan
200 + 50 Bonus Weekday
Unlimited after 6pm-7am
Unlimited Incoming
Call Display + SAF
$37.45

Data Plan (500mb, 10000 txt, VM)
$30.00

-$10 Credit + tax
= $64.91

* Hardware
Blackberry Bold ($249.00) they waived the admin fee (-$35.00) = $281.37

Thoughts? It's getting a little better but any suggestions would really help.. Thanks guys... I want to get that hardware dropped and possibly unlimited incoming free.. You guys rock.

CV

Alright.. for anyone following this mini-drama or cares, here is their latest offer with a reference number. It's funny how each of the reps know exactly how the other conversations went based on the notes on account. Plotting bastids! :)

300 anytime (Max Air Plan or something)
Unlimited after 6pm
Unlimited Incoming
VM, CID, Who Called
500 MB, Unlimited Text
- $63.02 with tax & saf per month

Hardware was knocked down another $50, so the Bold is offered to me now for $199.00. (Thanks Phoenix on that one)

Am I pushing my luck if I keep trying? lol

CV

[Aznkid2000]

Alright.. for anyone following this mini-drama or cares, here is their latest offer with a reference number. It's funny how each of the reps know exactly how the other conversations went based on the notes on account. Plotting bastids! :)

300 anytime (Max Air Plan or something)
Unlimited after 6pm
Unlimited Incoming
VM, CID, Who Called
500 MB, Unlimited Text
- $63.02 with tax & saf per month

Hardware was knocked down another $50, so the Bold is offered to me now for $199.00. (Thanks Phoenix on that one)

Am I pushing my luck if I keep trying? lol

CV

you might be able to add another 5$ credit to your plan, also try to make up BS saying how they are offering the BB Storm with unlimited data for same price and such to get them to lower the bold. Also if you got the letter from rogers when they offer random customer the bold for 99$ with data plan then you can use it

[cv14]

you might be able to add another 5$ credit to your plan, also try to make up BS saying how they are offering the BB Storm with unlimited data for same price and such to get them to lower the bold. Also if you got the letter from rogers when they offer random customer the bold for 99$ with data plan then you can use it

Awesome, I'll keep that all that in mind man.. After 4 calls I finally got my Unlimited Incoming free. What a hassle but well worth it. All the help is greatly appreciated. You guys already saved me over 100 on the phone & much more over the 3 yrs of my plan!

[preshans]

hey guys is that blackberry plan for $30 dollar BB value pack with a $10 credit still available?

[boy80]

my plan is pretty basic, I wanted a blackberry so i called up rententions.

My end result after about 10 minutes chatting my options and what I want (40minutes of waiting on hold tho) Heres what I got:

$20 plan older rention plan I got from 2.5 yrs ago which includes 250minutes anytime, evening w/ends after 6pm (from retentions originally 8pm)
-$10 recurring monthly credit

Got the newly $35 smartphone plan they call it now (was $30 before Jan 15 I think) Which includes cid/vm/txt/pic msg/etc and 500Meg data
-$15 recurring monthly credit

so all in all paying $30/month plus systems access fee and taxes

It took a couple of calls, first lady gave me **** all saying the $35 plan was heavily discounted..blah blah.... Called back next day and got a better rep who wanted actually did her job (which is to RETAIN customers from leaving Rogers) and gave me what I wanted.....

Just be nice and reasonable on the phone. Tell what you WOULD like to have and for what price and go from there...If they REALLY wanna help they'll start to add a credits here and there.....The rep I have helpful

I also got the Rogers VP letter so so when i mentioned it I got the curve for $49 as well.

[BootsJessie]

my plan is pretty basic, I wanted a blackberry so i called up rententions.

My end result after about 10 minutes chatting my options and what I want (40minutes of waiting on hold tho) Heres what I got:

$20 plan older rention plan I got from 2.5 yrs ago which includes 250minutes anytime, evening w/ends after 6pm (from retentions originally 8pm)
-$10 recurring monthly credit

Got the newly $35 smartphone plan they call it now (was $30 before Jan 15 I think) Which includes cid/vm/txt/pic msg/etc and 500Meg data
-$15 recurring monthly credit

so all in all paying $30/month plus systems access fee and taxes

It took a couple of calls, first lady gave me **** all saying the $35 plan was heavily discounted..blah blah.... Called back next day and got a better rep who wanted actually did her job (which is to RETAIN customers from leaving Rogers) and gave me what I wanted.....

Just be nice and reasonable on the phone. Tell what you WOULD like to have and for what price and go from there...If they REALLY wanna help they'll start to add a credits here and there.....The rep I have helpful

I also got the Rogers VP letter so so when i mentioned it I got the curve for $49 as well.

Damn, nice one!
That's what I want!

[cv14]

my plan is pretty basic, I wanted a blackberry so i called up rententions.

My end result after about 10 minutes chatting my options and what I want (40minutes of waiting on hold tho) Heres what I got:

$20 plan older rention plan I got from 2.5 yrs ago which includes 250minutes anytime, evening w/ends after 6pm (from retentions originally 8pm)
-$10 recurring monthly credit

Got the newly $35 smartphone plan they call it now (was $30 before Jan 15 I think) Which includes cid/vm/txt/pic msg/etc and 500Meg data
-$15 recurring monthly credit

so all in all paying $30/month plus systems access fee and taxes

It took a couple of calls, first lady gave me **** all saying the $35 plan was heavily discounted..blah blah.... Called back next day and got a better rep who wanted actually did her job (which is to RETAIN customers from leaving Rogers) and gave me what I wanted.....

Just be nice and reasonable on the phone. Tell what you WOULD like to have and for what price and go from there...If they REALLY wanna help they'll start to add a credits here and there.....The rep I have helpful

I also got the Rogers VP letter so so when i mentioned it I got the curve for $49 as well.

Did you get Unlimited Incoming?

[Yamazama]

Ok, So here is my new deal. Was out of contract for 2 years and I resigned for this:


$20 base plan (credited $15 monthly) = $5.00/mnth
250 +25 bonus daytime minutes = 275 Daytime min
Evenings and Weekends (6pm)
$11 value pack (unlimited incoming text, 125 outgoing, voicemail, calls display)
Unlimited incoming
1000 minutes of free Canadian long distance
activation fee + 911 fee


Total monthly cost = $33.00 +GST +PST = $37.62/mnth

Also, they gave me a refurb 16 gb iPhone for $199.00 (was $299.00 but they credited $100 to my first bill)

Pretty sweet I'd say.
Yamazama:D

[tomtomtom]

@Yamazama

Great deal. Since you got the iPhone, I highly recommend you dish out 4 bucks extra for the iPhone 3G VVM bundle

Call Display
Visual Voicemail (no more calling in to get VM)
WhoCalledTM
2,500 Sent Text Messages , Unlimited Received Text Messages (instead of 125)


http://www.rogers.com/web/content/wireless-plans/essentials?content10=15_iphone3G_visual_voicemail_ valuepack#start

[keifer]

If you pay more then 50 bucks including sytem access fee and tax for:

rogers epp plan and iphone data/value pack, you havent got that great of a deal , period. I currently have all of this for $50.80(inclues tax and SF) and I have no special bonuses which you can get like free network calling(not rogers to rogers on epp plan) and 100 LD mins. I just don't care b/c I already have a decent plan. So if you use data just keep calling tilll you can get the above price with thhe above features, trust me you'll end up getting it just gotta keep calling. Ive called atleast 5 times and go it. So good luck to people that are trying. Oh and I've had this plan for about 3 months and just to note I got my first month free of the data/value pack =)

[setell]

Ok, So here is my new deal. Was out of contract for 2 years and I resigned for this:


$20 base plan (credited $15 monthly) = $5.00/mnth
250 +25 bonus daytime minutes = 275 Daytime min
Evenings and Weekends (6pm)
$11 value pack (unlimited incoming text, 125 outgoing, voicemail, calls display)
Unlimited incoming
1000 minutes of free Canadian long distance
activation fee + 911 fee


Total monthly cost = $33.00 +GST +PST = $37.62/mnth

Also, they gave me a refurb 16 gb iPhone for $199.00 (was $299.00 but they credited $100 to my first bill)

Pretty sweet I'd say.
Yamazama:D

You have the plan I want badly :( I just might be motivated enough to go and try to renegotiate my plan to get the unlimited incoming and 1000LD.

[cv14]

ok, the end of the story! I ended getting the best plan I could get from a very friendly lady. Unfortunately, all the guys I spoke to thought they should have been in Law School instead of working at Rogers Comm. The saga ends.

$25 (Max Air Plan)
250 Daytime (no bonus minutes unfortunately)
unlimited incoming
unlimited rogers2rogers
$35 (Data Plan)
500 mb, CID, VM, WhoCalled, etc

-$10 Credit Towards Free Unlimited Incoming
-$15 Credit off the Data Plan
---
total , approx $55-57 monthly including tax & saf

Hardware, (max air plan, 3 months free/$25 = $75) so bb bold for $140 dollars including $50 credit & waived admin fee.

Thanks everyone! (Also I got 3 months of $30 credit off cable for complaining about no TSN2 , so an additional $90 off the hardware!)

cv

[Phoenix80]

ok, the end of the story! I ended getting the best plan I could get from a very friendly lady. Unfortunately, all the guys I spoke to thought they should have been in Law School instead of working at Rogers Comm. The saga ends.

$25 (Max Air Plan)
250 Daytime (no bonus minutes unfortunately)
unlimited incoming
unlimited rogers2rogers
$35 (Data Plan)
500 mb, CID, VM, WhoCalled, etc

-$10 Credit Towards Free Unlimited Incoming
-$15 Credit off the Data Plan
---
total , approx $55-57 monthly including tax & saf

Hardware, (max air plan, 3 months free/$25 = $75) so bb bold for $140 dollars including $50 credit & waived admin fee.

Thanks everyone! (Also I got 3 months of $30 credit off cable for complaining about no TSN2 , so an additional $90 off the hardware!)

cv

Check my plan from a page back. Its similar but with a few more bonuses.

[cv14]

Check my plan from a page back. Its similar but with a few more bonuses.

Sweet.. I just wanted to try to get as on par with you guys. Took about 5 calls.. I'm not going to stress about the Long Distance or extra anytime minutes..

[Phoenix80]

Sweet.. I just wanted to try to get as on par with you guys. Took about 5 calls.. I'm not going to stress about the Long Distance or extra anytime minutes..

You did well bringing them down from that crazy offer you first got!

[GateGuardian]

Renewed my contract in December, this is what I'm got from retention:

Regular charges
Jan 26 - Feb 25

Rogers Wireless Insider EPP 17.50
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -2.50
Unl. Network Calling 10.00
BB Data Value Pack 30.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
.............
Total before taxes: $47.45
GST (#86239 5381) 2.37
PST 3.80
Total for Wireless: $53.62

(I removed the network calling for next month, so it brings it down to ~$42.XX)

[Cheezoos]

Started Contract Oct 2007

Orginally was getting a corporate plan

200min
Ul Eve and weekends at 6pm
CD VM
Business stuff

=28 dollars flat


Phoned In and changed a few things to get this

200min
Ul eve weekends 5pm
CD - VM
2500 txt
500mb data

Keep my existing contract which ends in oct 2010. No extension

45.77 all in.

so for 17 dollars more i get:
2500 txt
5pm UL
500mb data.

[Nermal]

I've seen the Max Air $25 plan mentioned a few times.

Does anyone know the details of this? I don't see anything by this name on Rogers' web site.

[pogs]

Hello Folks,

This is my plan that I renewed a month or so ago for 3 years. Since I have already renewed, is there any use in calling to try and get a better deal? Like UL Incoming, or the $35 BB plan for 500 MB data, plus CID, VM etc?

I am currently on the 3 month UL browsing plan, but unless I can get something better, I am going to switch back to the UL email plan.

BB Bold for 199.00
250 UL Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -5.00
Savings: Monthly Plan Credit -5.00
Blackberry (Bis) Svc (2MB) 15.00
6 pm Early Eve Call Option 5.00
Voicemail 7.00
Data Usage Bonus 0.00
100 Text Messages 0.00
Call Display 7.00
Savings: Digital Call Display Credit -7.00
911 0.50
SAF 6.95

Total after tax = $38.93


pogs

[tannoyz]

Hi!

Thuesday (On my first Call)
250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes
For $38.93 Tax in. all included
And Nokia N95 199$ - 75$ Credit = 124$

Wednesday (Second Call)
The guy say "You have the better deal we can do, we can't get more than that"

Thursday (Third Call)
250 Minute
100 Minutes Bonus + 50 minutes
E/W Starting at 5 Starting at 6
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes
For $38.93 Tax in. all included Change for ($20.00 + $6.95 + $0.50) + tx. = $30.98 Tax in. all included
And Nokia N95 199$ - 75$ Credit = 124$ And another $50 credit on the phone ($74 for the Nokia N95)

Friday
I saw on http://toronto.flyerland.ca/big_image.php?id=44_converted_200901231558546721_1 2.jpg&w=1200&h=1492&zpage=0 (http://www.thesource.ca) Online Flyer last page, The Nokia N95 for free if your take a 3 years plan.
(Valid until January 29, 2009 to February 11, 2009
I Call another time to ask for a Price Match on the phone... She check the online flyer, and Match...
Now I got the Phone for free

I have two line whit the same plan...

She offert to me a 500Mo data plan for $25 -$10 credit.
Can I do more ??

Thank you for yours comments

Tannoyz

[doltingi]

so I was on the phone with Rogers for the last 40 mins, (one rep transferred me to a wrong department and the rep started speaking French, who was quite polite btw) and finally got my plan sorted out but I'm not that satisfied with it.

Line 1: $10 (system access fee and taxes not included)

100 daytime
1000 WN/WE @ 6pm
CID
100 Cdn. Long Distance
50 txt msgs

Line 2: $40 (system access fee and taxes not included)

250 daytime minutes + 50 bonus
unlimited WN/WE @ 6pm
100 Cdn. Long Distance
50 international txt msgs
R2R
$25 BB value pack - $5 credit

so that's 73.34 taxes all in for both line.

why is it so hard for me to push the deals when i see so many people here getting really nice plans so easily? :(
should i call back another time or something?
my goal is to get $5 off from line 2 and pay $35 a month for that.

[ForbiddenX]

Any recent success stories of getting $15 off the new $35 VP?

[preshans]

Hello Folks,

This is my plan that I renewed a month or so ago for 3 years. Since I have already renewed, is there any use in calling to try and get a better deal? Like UL Incoming, or the $35 BB plan for 500 MB data, plus CID, VM etc?

I am currently on the 3 month UL browsing plan, but unless I can get something better, I am going to switch back to the UL email plan.

BB Bold for 199.00
250 UL Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -5.00
Savings: Monthly Plan Credit -5.00
Blackberry (Bis) Svc (2MB) 15.00
6 pm Early Eve Call Option 5.00
Voicemail 7.00
Data Usage Bonus 0.00
100 Text Messages 0.00
Call Display 7.00
Savings: Digital Call Display Credit -7.00
911 0.50
SAF 6.95

Total after tax = $38.93


pogs

ITS possible to have two $5 dollar montly credits? I thought you can only have one $5, 1 $10 and 1 $15 credit?

[setell]

And Nokia N95 199$ - 75$ Credit = 124$ And another $50 credit on the phone ($74 for the Nokia N95)

Friday
I saw on http://toronto.flyerland.ca/big_image.php?id=44_converted_200901231558546721_1 2.jpg&w=1200&h=1492&zpage=0 (http://www.thesource.ca) Online Flyer last page, The Nokia N95 for free if your take a 3 years plan.
(Valid until January 29, 2009 to February 11, 2009
I Call another time to ask for a Price Match on the phone... She check the online flyer, and Match...
Now I got the Phone for free

Got a question. Did they bring the value of the phone to $0 by giving you these credits? $199-$75-$50-$74=$0? So you got another $74 credit? I might call in then to get the $50 credit back.

[jrice]

Between Nokia E71 (if available) and N95 8GB, which one will you guys get?

[tannoyz]

Got a question. Did they bring the value of the phone to $0 by giving you these credits? $199-$75-$50-$74=$0? So you got another $74 credit? I might call in then to get the $50 credit back.

They gime me -$75 and -$50 credit on the call, because I am not happy whit the deal...

And the last credit (-$74) is for the match price.

If i had the flyer on my first call, they gime me all the rebate immediately ($199 -$199)=$0

Tannoyz

[upupnorth]

does that include all incoming, whether local or beyond?

[shopper-X]

does that include all incoming, whether local or beyond?

Local.
If you are out of your calling local area then it's only long distance charged per minute, no airtime usage.

[upupnorth]

Local.
If you are out of your calling local area then it's only long distance charged per minute, no airtime usage.

Ok, thanks!

[JC69]

Just for sh#ts and giggles I e-mailed in to ask about a better plan for my old couples plan which is running us about $75 a month for the two lines....this is what I got as a response...

"In regards to a more cost effective Price Plan, upon researching your requirements we see that our $50.00 Voice and Data Family Plan would be a good option, this plan includes the following:

200 minutes anytime (per line)
Unlimited Evenings and Weekends at 9pm
500 MB (per line)
Call Waiting
Group Calling
MyHome Circle
Calling Circles / Between Us Calling
Detailed Billing

As well you will have the choice of one of the following features:
My5 Canadawide
Unlimited Incoming Local Calls
5pmEEC
Unlimited Network Calling

911 fee $0.50
System Access Fee $6.95"

Is this just a standard plan? Is it any good? I didn't find out if this is $50 per person or $50 total. If it's $50 total then it doesn't seem too bad apart from the unlimited evenings and weekends starting at 9pm. I also wanted a wireless internet enabled phone (with no data) for a reasonable price but I was just referred to the myrogers page with standard advertised upgrade rates.

Edit: They e-mailed back and said they had made a mistake. The above plan is $40 EACH. The idiots, didn't even read my e-mail. I guess I'll have to call retentions.

[uraniumc]

Hi!

Thuesday (On my first Call)
250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes
For $38.93 Tax in. all included
And Nokia N95 199$ - 75$ Credit = 124$

Wednesday (Second Call)
The guy say "You have the better deal we can do, we can't get more than that"

Thursday (Third Call)
250 Minute
100 Minutes Bonus + 50 minutes
E/W Starting at 5 Starting at 6
Rogers to Rogers
unlimited incoming
Communicate Value Package (CID/VM 125 sent text / Unlimited Receipt)
100 Canadian long Distance Minutes
For $38.93 Tax in. all included Change for ($20.00 + $6.95 + $0.50) + tx. = $30.98 Tax in. all included
And Nokia N95 199$ - 75$ Credit = 124$ And another $50 credit on the phone ($74 for the Nokia N95)

Friday
I saw on http://toronto.flyerland.ca/big_image.php?id=44_converted_200901231558546721_1 2.jpg&w=1200&h=1492&zpage=0 (http://www.thesource.ca) Online Flyer last page, The Nokia N95 for free if your take a 3 years plan.
(Valid until January 29, 2009 to February 11, 2009
I Call another time to ask for a Price Match on the phone... She check the online flyer, and Match...
Now I got the Phone for free

I have two line whit the same plan...

She offert to me a 500Mo data plan for $25 -$10 credit.
Can I do more ??

Thank you for yours comments

Tannoyz


that is a sweet deal.. do u think this will work in bc?

[tannoyz]

If is this work in BC... WHY NOT.

I gonna take the 500 Mo data package monday for $25 -$10= $15.

And you can be shur, I gonna recall Thuesday for cancel it.

Because ???

Because I gonna try to get the package for $10.

If you take a plan and, you call to cancel it after, The job is.. Doing anything to keep you whit the plan.

Tannoyz

[mtevel]

If is this work in BC... WHY NOT.

I gonna take the 500 Mo data package monday for $25 -$10= $15.

And you can be shur, I gonna recall Thuesday for cancel it.

Because ???

Because I gonna try to get the package for $10.

If you take a plan and, you call to cancel it after, The job is.. Doing anything to keep you whit the plan.

Tannoyz

I cannot wait till you see your first bill.

[Nuprapture]

If I have 22 months left on a 36 month contract, but I want to try to haggle a better rate.. is there anything I can do, or do they own me?

[nitroblu]

Can I do more ??


wow...seriously....ur asking for more after all that u got? dam u r the definition of greedy. ur not even techincalyl supposed to get the n95 for $0. count ur blessings and stick wit wat u have:rolleyes:

[BootsJessie]

I haven't seen anything posted, but was wondering if anyone has been able to get an iphone for less than $149?

[setell]

wow...seriously....ur asking for more after all that u got? dam u r the definition of greedy. ur not even techincalyl supposed to get the n95 for $0. count ur blessings and stick wit wat u have:rolleyes:

I don't think there is anything wrong with getting the N95 for $0. If new clients can get it why can't we get it by doing a HUP and renewing our contracts. The last time I got a HUP and renewed was litterly 3 years ago!

[anthroboi]

Hi everyone, thanks for the info and heads up on the EPP plan with Rogers. I just signed up today for our three lines. Just an FYI, the rep I spoke to today said that the EPP plan expires today (through Rogers). Not sure if that's true or just a ruse but he wasn't even sure if he could add it (he thought it might have expired last night) but was able to so thinks it expires tonight.

Thx!

[ingin3ru]

First of all Hello to everybody.
I have read this thread and I got into the "deals fever" :) I was wondering how can I get your deal tannoyz? I called today with the N95 from the flyer and they told me I have to go in store for that deal, and even for the minutes they wouldn't match it. :(
I told them I am gonna sign now, but their response: "that promo is for existing customers".
Are you existing or repeat customer? Thanks

[ForbiddenX]

Called rogers tried adding the $35 value pack with credits but the girl wouldn't budge.

All i got today from retentions was a pearl.....

[djnorm112]

hmm they wouldn't budge on the bold for 249...but on futureshop.....it is 199...should i argue once i get the phone??? signed for 3 years too!

[eljay]

So, I just got Rogers Mega 20 plan, which is a $20/mo 1-year contract with free SIM card. I didn't want to sign up for more than a year.
200 min + 9pm-7am evenings+weekends

Now, I have also added $10 international text messaging plan (250 txt msgs) since I need that. But now I'm thinking of adding the $11 value pack to get call display (plus it comes with voicemail and 125 domestic txt msgs). However, I don't like how the price all of the sudden creeps up on you:
$20+$10+$11+$6.95+$0.93+tax = $55.23 Ouch!

Do any Rogers experts have any suggestions on how to lower the price a bit?
This is a new activation so not much retention power on my side, but I'm willing to listen.

Thanks.

[redwings_patriots]

I had agreed to this retention plan in Dec.

250+25 bonus anytime minutes
ev/wk after 6pm
rogers to rogers
100 nation wide ld minutes
500 mb bb data value pak
BB bold $100
waive $35 admin fee

For $40+SAF+911+tax

My first bill looked like this;

250/unlimited Eve/Wkds plan $20
monthly plan credit 3 yr -$10
monthly plan credit 3 yr -$5
6pm early eve calling option $5
rogers to rogers $5
rogers to rogers -$5
BB data value pak $30
SAF $6.95
911 $0.50
(supposidly the nation wide ld mins and 25 bonus mins don't show up on bill unless they are used)

Two questions.

1.) I thought I was suppose to get a $10 credit applied to the data plan, not phone plan. Does this make a differance? I'm thinking it's easier to get credit for phone plan in the future.

2.) If I were to remove the early evening call option, would a $5 credit disappear? or would I still have all my credits?

[fat1138]

I posted in iphone thread but no reply,sorry for reposting,phoned retention dept about getting a 8gb iphone added to my contract (about to expire couple months) and get family plan was offered 8gb iphone (new, not refurb)$249 - $100 credit +nokia 6o68 phone, 250 mints,free evening and weekends starting at 6pm( $7 credit),call display,free rogers to rogers, credit $5 saf ,waived $35 activation fee(s)3 month unlimited calling ,on 3 yr contract at $44.99 +tax , Is this a good deal?

[BootsJessie]

I posted in iphone thread but no reply,sorry for reposting,phoned retention dept about getting a 8gb iphone added to my contract (about to expire couple months) and get family plan was offered 8gb iphone (new, not refurb)$249 - $100 credit +nokia 6o68 phone, 250 mints,free evening and weekends starting at 6pm( $7 credit),call display,free rogers to rogers, credit $5 saf ,waived $35 activation fee(s)3 month unlimited calling ,on 3 yr contract at $44.99 +tax , Is this a good deal?

No data?

[fat1138]

"no data" my kid wanted iphone ,got wireless at home and wi fi at his high school so i think he should be good ,also getting data block put on.i figure data plans will get cheaper,what do you think?

[lwswong]

"no data" my kid wanted iphone ,got wireless at home and wi fi at his high school so i think he should be good ,also getting data block put on.i figure data plans will get cheaper,what do you think?

you'd better get him a texting plan or he's going to burn a hole in your wallet.

[BootsJessie]

I posted in iphone thread but no reply,sorry for reposting,phoned retention dept about getting a 8gb iphone added to my contract (about to expire couple months) and get family plan was offered 8gb iphone (new, not refurb)$249 - $100 credit +nokia 6o68 phone, 250 mints,free evening and weekends starting at 6pm( $7 credit),call display,free rogers to rogers, credit $5 saf ,waived $35 activation fee(s)3 month unlimited calling ,on 3 yr contract at $44.99 +tax , Is this a good deal?

I asked about data cause if you look back a few pages, people are getting similar plans, at this amount but also with data.

[setell]

I had agreed to this retention plan in Dec.

250+25 bonus anytime minutes
ev/wk after 6pm
rogers to rogers
100 nation wide ld minutes
500 mb bb data value pak
BB bold $100
waive $35 admin fee

For $40+SAF+911+tax

My first bill looked like this;

250/unlimited Eve/Wkds plan $20
monthly plan credit 3 yr -$10
monthly plan credit 3 yr -$5
6pm early eve calling option $5
rogers to rogers $5
rogers to rogers -$5
BB data value pak $30
SAF $6.95
911 $0.50
(supposidly the nation wide ld mins and 25 bonus mins don't show up on bill unless they are used)

Two questions.

1.) I thought I was suppose to get a $10 credit applied to the data plan, not phone plan. Does this make a differance? I'm thinking it's easier to get credit for phone plan in the future.

2.) If I were to remove the early evening call option, would a $5 credit disappear? or would I still have all my credits?

1) You won't see it directly applied towards the data plan as the credits almost always show up as "monthly plan credit". It's off the total amount of your bill and quite honestly, who cares as long as it lowers your monthly bill!

2) Nope, you'll still get the $5 monthly plan credit as it's not attached to anything. If you get rid of R2R you'll lose it though since the credit is attached to it.

[edifonzo]

So, I just got Rogers Mega 20 plan, which is a $20/mo 1-year contract with free SIM card. I didn't want to sign up for more than a year.
200 min + 9pm-7am evenings+weekends

Now, I have also added $10 international text messaging plan (250 txt msgs) since I need that. But now I'm thinking of adding the $11 value pack to get call display (plus it comes with voicemail and 125 domestic txt msgs). However, I don't like how the price all of the sudden creeps up on you:
$20+$10+$11+$6.95+$0.93+tax = $55.23 Ouch!

Do any Rogers experts have any suggestions on how to lower the price a bit?
This is a new activation so not much retention power on my side, but I'm willing to listen.

Thanks.

If you are a student they will give you 6pm E&W for free. That might help. And why have international texts? Just email. Its not like you are all going to meet up at the movies later.

Also give it a few months and then call and ask them what they could do for you. Also be nice the CSR's do not make the plans.

Peace

[DYJ]

Yeah call back a bit and try to downsize a little bit. That is quite expensive

[mcg]

Does the E+W at 6pm free apply to students on a retention plan?

[Sousanator]

Has anyone been able to get a decent long distance or discounted MY5(long distance one) plan?

[shopper-X]

Has anyone been able to get a decent long distance or discounted MY5(long distance one) plan?

Retentions can offer you $5.00 for 1,000 Canadian Long Distance minutes.

[Sousanator]

Retentions can offer you $5.00 for 1,000 Canadian Long Distance minutes.

That will help immensely, thanks

[machoman]

After multiple calls and a week full of headaches from the rogers retention dept. i managed to get this

Smartphone Plan with Data - $45.00 + 6.95-saf + 0.5 -911

5PM Early Eve. Calling Option
Unlimited Eve/Wknd Minutes
200 Weekday Minutes
50 Bonus minutes
500mb data


+
(what i fought for lol)

2500 Sent/Unl. Received Txt
VM/CID
My 5 - any 5 in canada = free txt/video/calls
Unlimited Incoming Calls Opt.

+
Blackberry 8900 (JAVELIN) for 199$

+
45 dollars credit for 3 months to offset the price of the Berry to 89 bucks lol

+
Better Choice Bundles 10% Disc

the total comes to 53.30 or something taxes in



pritty good IMO considering this plan is only suppose to give you

1 of these 3

unlimited after 5
my 5
unlimited incoming

and i got all 3 plus free vm cid and 2500 txts.. and berry 8900 for 90 bucks




golden tip dont give up keep calling.. and calling and calling until you get what you want..

[eljay]

If you are a student they will give you 6pm E&W for free. That might help. And why have international texts? Just email. Its not like you are all going to meet up at the movies later.

Also give it a few months and then call and ask them what they could do for you. Also be nice the CSR's do not make the plans.

Peace

Thanks! How do they verify that you are a student? Student ID number or university email?

Well, as you pointed out, I'm not using international text to make movie plans. ;) Just staying in touch with family.

[brunes]

Has anyone been able to get a decent long distance or discounted MY5(long distance one) plan?
Yes you can definitely negotiate it if you have a good rep.

We've had this plan from retentions for about 2 years now

My5 Canada Wide
Call display / Name Display / Voicemail / Who Called
6pm evenings & weekends
250 Daytime

All for $20 + $6.95 SAF, minus 15% bundle discount.

[sneak_around]

Currently getting :
$25 - $10
250mins
eve/wkds @ 6
$5 message pack
call id/name display -$7
R2R
SAF/911
--------
31.02 with tax.

Hows this? Im looking to get the SAF or the $5 message pack credited or keep my VP and aim for the $25 data with $10 credit...let me know if this is any good so far!

[ArjunDhir]

Currently getting :
$25 - $10
250mins
eve/wkds @ 6
$5 message pack
call id/name display -$7
R2R
SAF/911
--------
31.02 with tax.

Hows this? Im looking to get the SAF or the $5 message pack credited or keep my VP and aim for the $25 data with $10 credit...let me know if this is any good so far!

I have pretty much the exact same plan as you.

My Evenings are 8pm, I have unlmtd. text instead of that pack. 250mins + 25 so 275mins for me.

Same exact price with tax lol.

[P4rtyboy]

Does the E+W at 6pm free apply to students on a retention plan?

+1 id like to know too. if thats the case.. awesome ahha

[fat1138]

Quote:

"no data" my kid wanted iphone ,got wireless at home and wi fi at his high school so i think he should be good ,also getting data block put on.i figure data plans will get cheaper,what do you think? reply
"you'd better get him a texting plan or he's going to burn a hole in your wallet." "talk to retention they offered me 500 text for $5 +50 more mints for six month starting end of 3 month unlimited promo"

[k__dam]

wait,,,retentions offered you the 500 text/50mms for $5? I thought that was gone a while ago :confused:

[Wilmega]

I called and asked about a student plan. They said no plans already include Caller id/txt/voicemail and is an extra feature. I asked 2 different agents and they both said the same.

How do I go about getting a plan that has these included already.

I called Rogers Cell. I might change my plan

They offered the student plan

My 5+5 unlimited call/txt (I choose 10 ppl)
100 day time minutes
500 incoming calls
1000 Evening and weekends
Evenings start at 6

No Call display/voicemail
All for 25 bucks plus usual SAF+TAx

I have about 18 months remaining on my current plan. Any advice?

[P4rtyboy]

I called and asked about a student plan. They said no plans already include Caller id/txt/voicemail and is an extra feature. I asked 2 different agents and they both said the same.

How do I go about getting a plan that has these included already.

I called Rogers Cell. I might change my plan

They offered the student plan

My 5+5 unlimited call/txt (I choose 10 ppl)
100 day time minutes
500 incoming calls
1000 Evening and weekends
Evenings start at 6

No Call display/voicemail
All for 25 bucks plus usual SAF+TAx

I have about 18 months remaining on my current plan. Any advice?


thats terrible dude. are you even speaking to retentions

[kamaluz]

When you subscribe for a data plan, don't you have to stick with it for 3 years? Did you speak with the French or English rep?
If is this work in BC... WHY NOT.

I gonna take the 500 Mo data package monday for $25 -$10= $15.

And you can be shur, I gonna recall Thuesday for cancel it.

Because ???

Because I gonna try to get the package for $10.

If you take a plan and, you call to cancel it after, The job is.. Doing anything to keep you whit the plan.

Tannoyz

[edifonzo]

I called and asked about a student plan. They said no plans already include Caller id/txt/voicemail and is an extra feature. I asked 2 different agents and they both said the same.

How do I go about getting a plan that has these included already.

I called Rogers Cell. I might change my plan

They offered the student plan

My 5+5 unlimited call/txt (I choose 10 ppl)
100 day time minutes
500 incoming calls
1000 Evening and weekends
Evenings start at 6

No Call display/voicemail
All for 25 bucks plus usual SAF+TAx

I have about 18 months remaining on my current plan. Any advice?

Call in and ask to be switched to the $17.50 EPP Plan and then add the 11 value pack.

28.50 + SAF+911+TAXES

200min
6pm E/W
CID,Voice mail, 125 sent texts and free incomming TEXTS.

I would say better then your plan, DO NOT RESIGN to get this plan, they should switch you over for the remainder of your contract.

If you want to call re-up for another 3 years look for a retentions deal posted here or at howard forums.

[Sousanator]

I used the 611 number, but it didn't seem like I was calling retentions. Am I supposed to play up canceling my contract a little more?

The 'deals' I got were pretty stiff and the only one she could offer me was the regular $17 one. I also tried to ask for a refub iPhone, but none were in stock, and a new would be $349 + renewing my contract.

Also how do initiate that you want $10 credit for the 500mb data plan. I tried asking, but the rep said it didn't exist.

Looks like I'm going to have to try again someday, but is there another number? I thought I saw one a few pages back (877 number) but I cant seem to find it anymore.
EDIT: NVM, this forum allows 3 character searching, found the number

[Wilmega]

Call in and ask to be switched to the $17.50 EPP Plan and then add the 11 value pack.

28.50 + SAF+911+TAXES

200min
6pm E/W
CID,Voice mail, 125 sent texts and free incomming TEXTS.

I would say better then your plan, DO NOT RESIGN to get this plan, they should switch you over for the remainder of your contract.

If you want to call re-up for another 3 years look for a retentions deal posted here or at howard forums.


The EPP Plan doesnt seem like much. I'll ask for it though and give it a try.

[cvrle1]

Just wanted to see what I could do to get a better deal then this:

For 3 lines Family Voice and Data plan

200WD minutes
Unlim 9 PM
500 MB data

Choose 1 of the following per line: My 5, Unlim incoming local, Early eve starting at 5 pm.

$115 for all 3 lines

She also offered something called royalty pack which has Call ID, Enh. VM and 250 sent txt messages (canada) and said she will give me $5 cr per line, so the price would be $130 total.

Does anyone know what the price of the royalty pack is? Could I get the whole thing credited?

She also offered Pearl for free +$35 admin fee and HTC Touch Diamond for $199 and no admin fee.

Thanks for the help

[P4rtyboy]

Does the E+W at 6pm free apply to students on a retention plan?

i just called them, and they allowed me to have a student discount on my retentions plan

[rumcoke]

I check my account on Rogers website, Under the plan change pending section, it shows the following:

* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* Local Airtime Bonus
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Local Airtime Bonus
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* Unl. Local Calls 3 Mths
* 100 Bonus minutes
* 100 Bonus minutes
* 100 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes

Does anyone know what these mean?

[shopper-X]

I check my account on Rogers website, Under the plan change pending section, it shows the following:

* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* Local Airtime Bonus
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Local Airtime Bonus
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* Unl. Local Calls 3 Mths
* 100 Bonus minutes
* 100 Bonus minutes
* 100 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes

Does anyone know what these mean?

It just means that your plan will change next billing cycle. All those extras are fillers and non-sense so don't get your hopes up.

[sneak_around]

I have pretty much the exact same plan as you.

My Evenings are 8pm, I have unlmtd. text instead of that pack. 250mins + 25 so 275mins for me.

Same exact price with tax lol.


hmm, maybe i should try and get some extra mins and those texts..i dont talk long on the phone anyways.

Have you tried to get more from your plan?

[rumcoke]

It just means that your plan will change next billing cycle. All those extras are fillers and non-sense so don't get your hopes up.

Thanks. BTW, does the 50 MIR works with IPHONE HUP?

[pchell]

Many thanks to RFD, I was just offered a retension Plan by telus. The plan fits me very well but I am still not satisfied because I like Nokia, while Telus doesn't offer Nokia phones any more. So if there is anyone who is with Rogers/Fido and want a Telus phone, we could exchange our providers. I am around Edmonton/Calgary. Local transaction is prefered.

As I haven't activate the new plan, you can choose a new phone as you want, either regular or smart phone would be fine.

My Plan:
2 years or 3 years, decided by you!
$17.5 per month, plus access fee and taxes to $26.xx
300 minutes day time,
unlimited evening and weekends,
250 text messages,
100 minutes long distance,
Call display
Voice mail 10

I need a Rogers/Fido retention plan with at least the following:
100 text messages,
100 minutes long distance,
Call display

My email is pchell1@gmail.com, Thanks

[jarjarbinkz]

I consider myself a pretty avid rogers retention caller because I handle calls for myself and my brothers and sisters. Me being in school and having time to call makes me the obvious choice to deal rogers.

First of all: you can always negotiate something better in the future, if you get a good deal then jump on it! I can tell you that my retention plans started off VERY different than what it is now, and it has only been 4months and 4 calls in between

2nd: Prove and show that you need something!!!...
Why are you going to ask for 100 bonus minutes when you have not been going over your normal daytime mins? Why do you want 2500 text msg package when you barely go past 100 per month? Or why do you want 1000 long distance if you don't even use 100? If it is just to gloat about your plan, then leave it.... Be clear about what you want and WHY you think you need it, if you have a valid reason (this is when the CSR puts you on hold to check your last few bills)

3rd: Use the 3month unlimited calling and text the right way!!
Use it as if you were on a good plan, but do not go crazy overboard, this can help you when you are 3month into your plan and would need changes done (I did this myself and got a better deal with a free upgrades)

4th: Not all CSR knows everything!!!
Some are new, some are experienced and some just do not know how to add credits. Trust me, I tried to replicate my retention plan for my brother and the CSR told me that was impossible (although I had the bill with the appropriate credits in my hand), called another CSR and he did it no problem..

5th: Don't get too greedy!!!
I see people here wanting more and more, I dont understand why.. I myself called in the times I felt my plan was not meeting my demands, and I got those changes done.. Right now the plan is perfect for me, I get enough minutes, texts and data that covers me...

Just as an example, I started off with a normal retentions plan(which luckily I got as a new customer), within 3 months I got the following added for free:

100 bonus minutes
1000 long distance
2500 text msgs
unlimited incoming
5pm calling
500mb plan (15 dollar credit only)

And people, get a plan that you think you will use..... I think we here at RFD are getting pretty greedy, my bills were closer to 100 per month before, and back then I would happily pay 50 after taxes for a plan that would never let me go over... Now it seems like people are fighting for that extra dollar of value they can get, people want to get a 80 dollar plan and only pay 25 dollars.... I don't want to offend anyone, but that is just my two cents on this retention business.....

[SycSyc]

hah yea i agree....
but hey we are greedy... greedy lil ... =D

[Lulz]

this is what i negotiated 2 month ago

the usual $25 plan with $30 data value pack (the expired one that had 10,000 sms/mms instead of unlimited)

http://i42.tinypic.com/723xc4.png

i have 3 lines with rogers, customer since 2004
no TV/no internet/no home phone

[murjaan]

Lulz --> You got amazing deal

[Kaitlyn]

Lulz --> You got amazing deal

It's ALRIGHT... ;)

[nawazz]

@ Lulz

Evening weekends at reg 9P im assuming?

[mcg]

I consider myself a pretty avid rogers retention caller because I handle calls for myself and my brothers and sisters. Me being in school and having time to call makes me the obvious choice to deal rogers.

First of all: you can always negotiate something better in the future, if you get a good deal then jump on it! I can tell you that my retention plans started off VERY different than what it is now, and it has only been 4months and 4 calls in between

2nd: Prove and show that you need something!!!...
Why are you going to ask for 100 bonus minutes when you have not been going over your normal daytime mins? Why do you want 2500 text msg package when you barely go past 100 per month? Or why do you want 1000 long distance if you don't even use 100? If it is just to gloat about your plan, then leave it.... Be clear about what you want and WHY you think you need it, if you have a valid reason (this is when the CSR puts you on hold to check your last few bills)

3rd: Use the 3month unlimited calling and text the right way!!
Use it as if you were on a good plan, but do not go crazy overboard, this can help you when you are 3month into your plan and would need changes done (I did this myself and got a better deal with a free upgrades)

4th: Not all CSR knows everything!!!
Some are new, some are experienced and some just do not know how to add credits. Trust me, I tried to replicate my retention plan for my brother and the CSR told me that was impossible (although I had the bill with the appropriate credits in my hand), called another CSR and he did it no problem..

5th: Don't get too greedy!!!
I see people here wanting more and more, I dont understand why.. I myself called in the times I felt my plan was not meeting my demands, and I got those changes done.. Right now the plan is perfect for me, I get enough minutes, texts and data that covers me...

Just as an example, I started off with a normal retentions plan(which luckily I got as a new customer), within 3 months I got the following added for free:

100 bonus minutes
1000 long distance
2500 text msgs
unlimited incoming
5pm calling
500mb plan (15 dollar credit only)

And people, get a plan that you think you will use..... I think we here at RFD are getting pretty greedy, my bills were closer to 100 per month before, and back then I would happily pay 50 after taxes for a plan that would never let me go over... Now it seems like people are fighting for that extra dollar of value they can get, people want to get a 80 dollar plan and only pay 25 dollars.... I don't want to offend anyone, but that is just my two cents on this retention business.....

This post should be elegantly framed on the first page of this thread!

[BootsJessie]

this is what i negotiated 2 month ago

the usual $25 plan with $30 data value pack (the expired one that had 10,000 sms/mms instead of unlimited)

http://i42.tinypic.com/723xc4.png

i have 3 lines with rogers, customer since 2004
no TV/no internet/no home phone

Damn, that's what I want! :cheesygri
How many calls did it take to get that? Was it all at once or did you add bit by bit?

[setell]

I consider myself a pretty avid rogers retention caller because I handle calls for myself and my brothers and sisters. Me being in school and having time to call makes me the obvious choice to deal rogers.

First of all: you can always negotiate something better in the future, if you get a good deal then jump on it! I can tell you that my retention plans started off VERY different than what it is now, and it has only been 4months and 4 calls in between

2nd: Prove and show that you need something!!!...
Why are you going to ask for 100 bonus minutes when you have not been going over your normal daytime mins? Why do you want 2500 text msg package when you barely go past 100 per month? Or why do you want 1000 long distance if you don't even use 100? If it is just to gloat about your plan, then leave it.... Be clear about what you want and WHY you think you need it, if you have a valid reason (this is when the CSR puts you on hold to check your last few bills)

3rd: Use the 3month unlimited calling and text the right way!!
Use it as if you were on a good plan, but do not go crazy overboard, this can help you when you are 3month into your plan and would need changes done (I did this myself and got a better deal with a free upgrades)
4th: Not all CSR knows everything!!!
Some are new, some are experienced and some just do not know how to add credits. Trust me, I tried to replicate my retention plan for my brother and the CSR told me that was impossible (although I had the bill with the appropriate credits in my hand), called another CSR and he did it no problem..

5th: Don't get too greedy!!!
I see people here wanting more and more, I dont understand why.. I myself called in the times I felt my plan was not meeting my demands, and I got those changes done.. Right now the plan is perfect for me, I get enough minutes, texts and data that covers me...

Just as an example, I started off with a normal retentions plan(which luckily I got as a new customer), within 3 months I got the following added for free:

100 bonus minutes
1000 long distance
2500 text msgs
unlimited incoming
5pm calling
500mb plan (15 dollar credit only)

And people, get a plan that you think you will use..... I think we here at RFD are getting pretty greedy, my bills were closer to 100 per month before, and back then I would happily pay 50 after taxes for a plan that would never let me go over... Now it seems like people are fighting for that extra dollar of value they can get, people want to get a 80 dollar plan and only pay 25 dollars.... I don't want to offend anyone, but that is just my two cents on this retention business.....
Going to try your advice and see if I can get 1000 LD. I got 100LD but we actually need/want badly the 1000LD. It's either call with a calling card on a landline or try to get it free on the cell. I'm going to max out the 100LD and than see if they'll offer me the 1000LD. Willing to give up some of my goodies for the 1000LD.

As for your other points, I totally agree with you. Some people want a lot but they get it too while I'm having a hard time getting something I really want and willing to give up features on my plan for it!

[Lulz]

Nawazz: my plan is 6PM
The one with 9PM is $20 instead of $25.

BootsJessy:
I dont think its possible to get that all in 1 shot, unless you know the retentions rep in person...but even then, supervisors and managers are always on a lookout for suspicous credits (such as brand new customer getting $25 monthly credit, and most expensive phone offered by Rogers for free... )

I got it by adding new features every 6 months or so. First i aimed for getting max credits for my monthly plan. Then, I tried getting Incoming Credited, and then R2R credited.

It helps when you dont be greedy and actually ask nicely the rep and tell your needs. For example, person demanding everything is not gonna get far when his usage is like 150 minutes a day. You have to know what you need, and ask for it, as opposed to getting everything.
In my case I knew exactly what I needed. I needed unlimited incoming with 6PM evenings and roughly 250 daytime minutes.
Slowly, one credit at a time, i would call in and ask for something really small such as $5 credit, or free rogers to rogers (also a $5 feature).

I followed this simple technique:

Ask for freebie
If answer is yes, call after 4-5-6 months and see if you can get bill lowered again. If anseer is no, call in once again 2-3 weeks later and ask for same thing.
Eventually, your bills will go lower if you get lucky.

My plan started out like this:

Regular $25 plan with ulmt incoming. And $10 credit towards monthly plan.
Called to ask if i can get incoming credited because provider XYZ has it included in their plan. It didnt even matter that i was in middle of contract. I just asked.
Got a no.
Called again few weeks later, and got a yes.

6 months later, call again, tried to get remaining $10 credited (so that plan comes out free), got a no. Called again told them i am perfectly fine with signing a lifetime contract with Rogers (a joke that made CSR laugh), surpisingly got it, but had to sign 3 year term again of course.
I dont remeber after, but fast forward to 2 months ago, and i have a plan, and wanted to add $30 data value pack with $10 credit. The lady was aware of $10 credit, but said she cant add it. I asked her if she could just credit Rogers to Rogers, instead, and she said okay.

The best plans out there are ones where person kept re-signing over period of their contract because it's unrealistic to get so many credits with 1 agent in 1 call.

[soblecram]

Lulz, Jarjar, thanks for the posts. I think you both have stated quite elegantly what a lot of us are thinking. I personally don't want to know who pays the least, or who gets the most services and the most credits. I thought that the focus of this thread was initially to teach how to reduce your monthly fees, not brag about them, or have 1,257 people asking "Do you think Rogers would do this:......"
Personally, I would agree with Jarjar, you need to PROVE that you need the option(s), not just as a nice to have, but through repeated usage or breaking of the barriers..
That being said, I have a ""NICE"" plan, it is definitely not the cheapest, but it suits me exactly to what I need. I have been with Rogers since the Cantel days of 1991 (first phone was the infamous Motorola Brick) and have had numerous plans, contracts, services and features since. Everytime I have called in to make a request, I have been courteous, friendly, and willing to accept no for an answer. As Lulz stated, just call back in a couple of weeks; the answer may change.

[Sheem]

Lulz, Jarjar, thanks for the posts. I think you both have stated quite elegantly what a lot of us are thinking. I personally don't want to know who pays the least, or who gets the most services and the most credits. I thought that the focus of this thread was initially to teach how to reduce your monthly fees, not brag about them, or have 1,257 people asking "Do you think Rogers would do this:......"
Personally, I would agree with Jarjar, you need to PROVE that you need the option(s), not just as a nice to have, but through repeated usage or breaking of the barriers..
That being said, I have a ""NICE"" plan, it is definitely not the cheapest, but it suits me exactly to what I need. I have been with Rogers since the Cantel days of 1991 (first phone was the infamous Motorola Brick) and have had numerous plans, contracts, services and features since. Everytime I have called in to make a request, I have been courteous, friendly, and willing to accept no for an answer. As Lulz stated, just call back in a couple of weeks; the answer may change.

WOW! I thought I was the only person paying Cantel/Rogers since 91'. (I too started out with a brick). I just called today, and as always was very polite and patient. Patience is really the key here. I don't think I even made it as far as retentions, but certainly managed to cut down my voice plan significantly. My old voice plan suited my needs years ago when I needed the 700 + daytime minutes. I simply asked the CSR to look at my previous bills and try to come up with something more suitable for my needs. What started out as a pretty standard $25 plan evolved into:
$20
250 min
100 min bonus
early eve/wkd 6pm
R2R
100 CDN LD
10% "Loyalty" discount (which I got last year and needs to be renewed on a yearly basis)

$20 +SAF&911+tax= $28.75

Also better bundles 15% discount on all Rogers services.

Next Step: work on data plan (currently have iphone 6gb plan plus value pack $45....ouch, but people tell me not to get rid of the 6gb).

So, I will take the advice of Jarjar LULZ, soblecram and call back later and see what comes of it...maybe a credit of some sort.

Oh, thanks OP since I probably would not have bothered to call if I never stumbled upon this thread.

[Tijuana]

Just so you know the 1000 LD minutes is only from your local area, the 100 works all around Canada

[Kaitlyn]

Just so you know the 1000 LD minutes is only from your local area, the 100 works all around Canada

Uhhh...?

I live in Toronto, have the 1,000 LD option and have made/received calls here and in quebec.. no long distance charges.

[murdoc2k]

I consider myself a pretty avid rogers retention caller because I handle calls for myself and my brothers and sisters. Me being in school and having time to call makes me the obvious choice to deal rogers.

First of all: you can always negotiate something better in the future, if you get a good deal then jump on it! I can tell you that my retention plans started off VERY different than what it is now, and it has only been 4months and 4 calls in between

2nd: Prove and show that you need something!!!...
Why are you going to ask for 100 bonus minutes when you have not been going over your normal daytime mins? Why do you want 2500 text msg package when you barely go past 100 per month? Or why do you want 1000 long distance if you don't even use 100? If it is just to gloat about your plan, then leave it.... Be clear about what you want and WHY you think you need it, if you have a valid reason (this is when the CSR puts you on hold to check your last few bills)

3rd: Use the 3month unlimited calling and text the right way!!
Use it as if you were on a good plan, but do not go crazy overboard, this can help you when you are 3month into your plan and would need changes done (I did this myself and got a better deal with a free upgrades)

4th: Not all CSR knows everything!!!
Some are new, some are experienced and some just do not know how to add credits. Trust me, I tried to replicate my retention plan for my brother and the CSR told me that was impossible (although I had the bill with the appropriate credits in my hand), called another CSR and he did it no problem..

5th: Don't get too greedy!!!
I see people here wanting more and more, I dont understand why.. I myself called in the times I felt my plan was not meeting my demands, and I got those changes done.. Right now the plan is perfect for me, I get enough minutes, texts and data that covers me...

Just as an example, I started off with a normal retentions plan(which luckily I got as a new customer), within 3 months I got the following added for free:

100 bonus minutes
1000 long distance
2500 text msgs
unlimited incoming
5pm calling
500mb plan (15 dollar credit only)

And people, get a plan that you think you will use..... I think we here at RFD are getting pretty greedy, my bills were closer to 100 per month before, and back then I would happily pay 50 after taxes for a plan that would never let me go over... Now it seems like people are fighting for that extra dollar of value they can get, people want to get a 80 dollar plan and only pay 25 dollars.... I don't want to offend anyone, but that is just my two cents on this retention business.....

I think this is well said. However, I do have one question though...

In order to prove to them that you need to have w/e feature included (say 2500 text msgs) you have to somehow show them your bill that you in fact are using this much. But text msgs are about 15 cents per one and it would be very costy to create a gigantic bill just to show them that you need something like that wouldn't it? Another thing is... Say you do text like 300+ msgs a month and so you've proven that you're worthy of the 2500 text msgs free offer, they might in return tell you to opt for a $5 package for sending sms per month. Not only have you paid so much for evidence but you're also not getting the intended deal. :|

[Perry]

1st call:
Rep: Max
2-year contract
- 250 day mins
- unlimited evenings and weekends from 6pm
- unlimited networking (rogers to rogers and rogers to fido)
- 2500 text msgs
- caller display + ID
- enhanced voicemail
===================
$25 + SAF + 911 + tax

pretty decent? I told him I'll think about it first... and then I called again an hour later...

2nd call:
Rep: Anita
3-year contract*
- 250 day mins
- unlimited evenings and weekends from 6pm
- rogers to rogers only*
- 2500 text msgs
- caller display + ID
- enhanced voicemail
===================
$30* + SAF + 911 +tax

*denotes changes

basically I got a much worse deal with a higher price..!?! i told her about my first call, gave her my quote ID, but she kept saying that the former rep (Max) made a mistake... of coz, at the end, I didn't take it. my question is, how do i get back my original plan? if it's any gd at all?? and how many times can I call them without getting blacklisted?

p.s. I guess this retention exercise is REALLY "rep-dependent". I even told Anita (2nd call) that I'm negotiating for 3 lines (for my family), which I didn't in the first call with Max, but she still wouldn't budge...

[Lulz]

Just so you know the 1000 LD minutes is only from your local area, the 100 works all around Canada



Incorrect, my friend. I don't know who told you that, but he/she was wrong. Both plans are 100% identical with exception to cost. One is free other is $5 (sometimes with $5 credit making it free)

Both plans allow incoming and outgoing usage anywhere in Canada. You can be a person with Toronto 416 number, be on vacation in Vancouver, calling your friend across Canada in Montreal, and you will not pay any LD charges (local daytime minutes also subtract)

[lwswong]

1st call:

p.s. I guess this retention exercise is REALLY "rep-dependent". I even told Anita (2nd call) that I'm negotiating for 3 lines (for my family), which I didn't in the first call with Max, but she still wouldn't budge...

That is the key statement to this whole game, and why everyone on the thread preaches patience, and continuing to try again. its partly about strategy (knowing what you want, having proof you need it, being nice, etc etc.) but mostly about luck (i.e. which rep you get and how generous they are feeling at that minute).

good luck. keep trying!

[kinkern]

Hmmm...they didn't even try to offer me anything or ask why I'm cancelling...i'm on contract until dec 25, 2009 and they just mentioned that i should transfer it to someone else to avoid the $180 cancellation fee...guess they called my bluff, now I guess I'll go to Bell

[Prov1]

gonna have to jump on this bandwagon, but not really sure what to expect...right now as it stands, have basic digital cable with a second monthly outlet, extreme high speed, home phone with 2 options and two cell phones on the family plan. My 3 year contract on the wireless recently expired and am currently under no contract for anything. I know there is no formula or anything for what to expect for retention, but after the superbowl simsubbing and the lack of TSN2 (nascar races) I have no problem ripping everything out and going to B*ll :shudders: Just wondering what sort of incentives I might either ask for or be offered. Wouldnt mind a HD PVR perhaps....
Thanks for the input

[tnguyenviet]

Hmmm...they didn't even try to offer me anything or ask why I'm cancelling...i'm on contract until dec 25, 2009 and they just mentioned that i should transfer it to someone else to avoid the $180 cancellation fee...guess they called my bluff, now I guess I'll go to Bell

Since when do RFD-ers who read this thread, quit?

By now, you know its hit or miss, multiple times.

So keep retrying rather than going to Bell just like that.

[kamaluz]

What's that CIBC bonus airtime? How did you get that?
Thanks!
I check my account on Rogers website, Under the plan change pending section, it shows the following:

* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* Local Airtime Bonus
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Local Airtime Bonus
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* Unl. Local Calls 3 Mths
* 100 Bonus minutes
* 100 Bonus minutes
* 100 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes
* 250 Bonus minutes

Does anyone know what these mean?

[bama]

I have a question. Since I've already skimmed through multiple pages of the 1000+ pages on this thread and haven't found the answer, I thought it'd be easier to just ask. I've had the iphone for 3 months and currently have:

-$30 data value pack that includes something like 10,000 text, voicemail, caller id etc.
-$25 anytime plan, 250mins
-not on contract.

But I'm finding that I'm going over the 250 min. So my question is, would I be able to get a a better voice plan without going into a 3 year contract? I would like to stay out of contract or just sign for a 1 year contract.

[jarjarbinkz]

I think this is well said. However, I do have one question though...

In order to prove to them that you need to have w/e feature included (say 2500 text msgs) you have to somehow show them your bill that you in fact are using this much. But text msgs are about 15 cents per one and it would be very costy to create a gigantic bill just to show them that you need something like that wouldn't it? Another thing is... Say you do text like 300+ msgs a month and so you've proven that you're worthy of the 2500 text msgs free offer, they might in return tell you to opt for a $5 package for sending sms per month. Not only have you paid so much for evidence but you're also not getting the intended deal. :|

There are several ways to do this, first of all you dont need to jump on the 2500 text msg first.... One way to do it is to use the first 3 months of unlimited calling and text.. And use alot of them (above the 125).. If you are already a few months in your contract then ask first for the 125 text msg plan and always go about 10-20 over, this will cost you about 4-5 dollars extra. Then the next time kindly ask the person what you can do to keep yourself under your monthly plan.. Tell them you like to text a lot but feel that you are kept back because of the 125 limit, and depending on the CSR you should be able to get the 2500 package discounted at least 5 dollars off..

[jarjarbinkz]

Going to try your advice and see if I can get 1000 LD. I got 100LD but we actually need/want badly the 1000LD. It's either call with a calling card on a landline or try to get it free on the cell. I'm going to max out the 100LD and than see if they'll offer me the 1000LD. Willing to give up some of my goodies for the 1000LD.

As for your other points, I totally agree with you. Some people want a lot but they get it too while I'm having a hard time getting something I really want and willing to give up features on my plan for it!

What you can do guaranteed is to remove your R2R+100LD in exchange for 1000LD, this would work.... But try this approach:

-Call the Retentions department, do your thing with giving them your personal info
-When the CSR asks you what they can do for you, say you feel that your current plan does not fit your needs, you still tend to go over, ask the CSR if they can recommend something to you
-Now the CSR will either put you on hold or talk to you while they look at your last few bill, they will notice you have been going over on the 100LD minutes and will mention this
-When the 1000LD is mentioned, ask if there is any way this can be added to your plan, if the CSR is nice, he/she will add it for you...

[abboussy]

Hi to all,

First of all I'm really amazed of this website, I started to view this website in August 2008 and I already saved few hundred dollars.

after viewing the Rogers thread I called rogers and spoke with them, I got this offer:

250 mins + 200 extra
500 overlimit mins
MY5 Nation wide
Unlim. Incoming
Unlim. N&WE after 6
VM, CI
Data Value Pack (Usually 35$)
911 & SAF Inluded

AND Nokia N95 FOR $$$$0$$$$

EVERYTHING FOR ONLY 52.94 + tx

I always loved rogers and I always will.

good luck to everyone

[taran420]

patience is the virtue, i know, since i have been dealing with rogers with a lot of accounts

but here's my situation. I signed a new 3 year contract august 2008

i pay about $39

$20 for 6pm unlimited/weekend, 200 daytime minutes
i get free incoming, caller ID
$5 for 500 txt


so i call today and tell her that i am a student and want data plan, 500MB, but dont want to go over $45....she basiclly comes back and add a $30 package and gives me all the crap i dont need and makes my bill $70.....should i try again..i really want data and dont want to go over too much

[Flyhigh]

is this right information? Last time I talked to Rogers CSR rep they said canadian long distance was for only calls made to anywhere in canada, but u had to stay in ur own area! so if u had 416 u have to stay in toronto...I can be wrong here. Please we need others to tell whos right. thanks!

Incorrect, my friend. I don't know who told you that, but he/she was wrong. Both plans are 100% identical with exception to cost. One is free other is $5 (sometimes with $5 credit making it free)

Both plans allow incoming and outgoing usage anywhere in Canada. You can be a person with Toronto 416 number, be on vacation in Vancouver, calling your friend across Canada in Montreal, and you will not pay any LD charges (local daytime minutes also subtract)

[ky0kun]

If your local calling area was Toronto, and you went to Ottawa or say Montreal, I believe you could still use your long distance minutes, however, you would be charged roaming.

I live in Kingston, and when I go to Toronto, even though I have unlimited incoming, I get charged for roaming.

Don't think there is anyway around this.


Also, for anyone that ordered a Nokia E71, have you received your yet?

I was having a bit of trouble getting mine, they said it was out of stock.
Then I got a call yesterday saying that it would be here today or Monday.
Express Shipping on their dime. Also, because of the delay in shipping (it's been more than 5 business days) they gave me $50 discount on the phone.
So it only ended up costing me $49 ($35 waived).

[Kaitlyn]

If your local calling area was Toronto, and you went to Ottawa or say Montreal, I believe you could still use your long distance minutes, however, you would be charged roaming.

I live in Kingston, and when I go to Toronto, even though I have unlimited incoming, I get charged for roaming.

Don't think there is anyway around this.

Living in toronto and have both made and received calls in:
- Kingston
- Ottawa
- Montreal
- Hamilton
- Waterloo
- Guelph
- More im sure :)

and they always count against my long distance minutes. Never have I been charged anything extra for making or receiving a call in those areas outside my own

[Lulz]

is this right information? Last time I talked to Rogers CSR rep they said canadian long distance was for only calls made to anywhere in canada, but u had to stay in ur own area! so if u had 416 u have to stay in toronto...I can be wrong here. Please we need others to tell whos right. thanks!

My info is 100% correct. Ask bubble.tea, my partner in crime, lol =)
Some reps don't know their job.

It doesn't matter where you are, or where you are calling. Both 100 and 1000LD minutes can be used anywhere. That means you can have a Toronto number, go to vacation to Vancouver, and call your friend in Montreal.



If your local calling area was Toronto, and you went to Ottawa or say Montreal, I believe you could still use your long distance minutes, however, you would be charged roaming.



There is no such thing as "roaming" when you are talking about Canada. Roaming only occurs when you leave Canada and use your phone on foreign network.
When talking about Canada, that's Long Distance.


I live in Kingston, and when I go to Toronto, even though I have unlimited incoming, I get charged for roaming.

Don't think there is anyway around this.



That's because when you leave your local calling area (Kingston in your case), you are being charged daytime minutes + LD minutes. Since you have Ulmtd Incoming, you are only eliminating one charge...and that is daytime minutes. You are still paying for every LD minute @ $0.30/min because Unlimited Incoming is only for your local area.

So imagine if you did not have Unlimited Incoming, and you leave Kingston, and receive a call in Toronto, you would pay:

$0.30/min for LD + using your daytime minutes (unless the call is after your Eveing/Weekends start)

But since you have Untlmtd Incoming, you are eliminating the use of daytime minutes while still having to pay LD portion.
Do yourself a favor and ask for 100LD minutes. It's the easiest freebie to get added to your account. Practically a brand new customer with no account history who is in middle of contract can get it added without any fuss. You don't need years of loyalty and history to get it.
It will eliminate your charges when you come over to Toronto (unless of course you go over the 100 minutes in which case I would suggest $5/1000 LD minutes)

[setell]

What you can do guaranteed is to remove your R2R+100LD in exchange for 1000LD, this would work.... But try this approach:

-Call the Retentions department, do your thing with giving them your personal info
-When the CSR asks you what they can do for you, say you feel that your current plan does not fit your needs, you still tend to go over, ask the CSR if they can recommend something to you
-Now the CSR will either put you on hold or talk to you while they look at your last few bill, they will notice you have been going over on the 100LD minutes and will mention this
-When the 1000LD is mentioned, ask if there is any way this can be added to your plan, if the CSR is nice, he/she will add it for you...

Will try that. Thanks. If all else fails we just might pay the $5 for the 1000LD since overall it's a tad bit cheaper than calling cards right now.

Does anybody have any suggestions in how to change a hospital corporate plan...it's a total hinderance for me. Not a bad plan but I want something a bit more flexible. Here is what I have:

$18/mth plan:
200 daytime minutes
1000 evening/weekends think at 9pm
CID, VM
per second billing (haven't seen it billed per second after 6 months of looking through my bills).

I added $5 to make it unlimited evenings/weekend at 6pm. I don't have any text messages which I want. Again I wanted a long distance plan or anything. For this plan i would have taken anything since it's just a 6 month old plan. I was willing to pay for the $5 1000LD too but they wouldn't even offer it to me :cry:

[jarjarbinkz]

Here is how long distance works:

If you are in your local zone making a long distance call: LD minutes
Example: Being in Ottawa and calling Toronto number

If you are out of your local zone, making a local call there, it is not long distance. But your daytime minutes will still be used depending on your plan
Example: Your number is from Ottawa, you are in Toronto, you call a Toronto number

If you are out of your local zone, getting any incoming call: LD minutes used
Example: Your number is from Ottawa, you are in Toronto, you get a call from Toronto/China/Ottawa, its all long distance...

Hope this helps...

PS! If you have a LD 1000 minute package, only that will get charged, you will not get any roaming charges....

[Aznsilvrboy]

Here is how long distance works:

If you are in your local zone making a long distance call: LD minutes
Example: Being in Ottawa and calling Toronto number

If you are out of your local zone, making a local call there, it is not long distance. But your daytime minutes will still be used depending on your plan
Example: Your number is from Ottawa, you are in Toronto, you call a Toronto number

If you are out of your local zone, getting any incoming call: LD minutes used
Example: Your number is from Ottawa, you are in Toronto, you get a call from Toronto/China/Ottawa, its all long distance...

Hope this helps...

PS! If you have a LD 1000 minute package, only that will get charged, you will not get any roaming charges....

Anytime you're using LD minutes, your regular daytime/nighttime minutes are being used too. If Your plan gives you 300 day time minutes and you are using LD minutes during the day, your day time minutes will get used too. So even if you have 1000 LD minutes, but you used more than 300 LD minutse during the day, you'll start getting charged $$$ for day time minutes. This is independent of whether you are in your local calling area or not.

[dmak]

I dont think I will be getting a cheaper plan, but I decided to call in and ask about the cost of my plan and he offered me 15$ off each phone's cost for 3 months. so saved about 90, that makes me happy enough. Reason mention was he couldnt give me anymore credit cause I already have 10$ off the bb 500meg pack and that is more than the 10 voice plan I am on. Oh well I still like rogers more than my old telus contract.

fyi plan is
$10
250 min
evn@6
network calling
$20
500 meg bis pack

[Lulz]

fyi plan is
$10
250 min
evn@6
network calling
$20
500 meg bis pack

Do you live in Alberta?

[instapump]

Is it true Rogers was offering the Bold for $99 when signing a 3 year contract?

[cvrle1]

Is it true Rogers was offering the Bold for $99 when signing a 3 year contract?

I believe that was for the new customers only. I did get it offered to me for the same price if I got data plan about a month ago ($30 BB pack) but had to haggle for it.

When I tried to get the same deal yesterday I was told, that was special promo pricing for xmass and they can't do it any more.

[albion]

Is it true Rogers was offering the Bold for $99 when signing a 3 year contract?

I received a letter from Rogers on this one offering the Bold for $99.99 the Curve for $0 and the Pearl Flip for $0, If I sign a 3yr with a data plan. Expires at the end of the month. Been a customer for many many years, mom also received one too, same deal, she has also been a customer for the same # of years. They have been following up with phone calls on those letters as well, must really want to sign us up, as our contract is expired now.

[0MGWTF]

Just got off the phone with rogers and all they would offer me is:

$10 unlimited evenings and weekends at 6

and

$35 Includes:
500 MB for e-mail, IM browsing
Call Display with Name Display
Enhanced Voicemail
Unlimited Sent/Received Text Messages
Unlimited Sent/Received Picture/Video Messages

With mts I can get this:

The MTS Talk, Email & Surf plan offers unlimited on-device data usage including access to personal email, instant messaging, downloads and web browsing. And if that's not enough, we've included 350 weekday voice minutes, unlimited local and long distance calling between all MTS Mobility customers within Manitoba, unlimited local calling to any five numbers of choice - mobile or landline with any provider, unlimited evening and weekend calling starting at 6:00 pm and our Voicemail lite service. Get all this for only $34.99* a month.

It seems like rogers isn't giving me a deal at all. Those are the regular prices for their plans. Should I try calling back? I've been with rogers for over 10 years and I really don't want to switch but even with the $200 cancellation fee I'll still get a better deal by switching.

[dmak]

Do you live in Alberta?

close, manitoba. They gotta give us something to convince us to stay here

[metallickirby]

Here is how long distance works:

If you are in your local zone making a long distance call: LD minutes
Example: Being in Ottawa and calling Toronto number

If you are out of your local zone, making a local call there, it is not long distance. But your daytime minutes will still be used depending on your plan
Example: Your number is from Ottawa, you are in Toronto, you call a Toronto number

If you are out of your local zone, getting any incoming call: LD minutes used
Example: Your number is from Ottawa, you are in Toronto, you get a call from Toronto/China/Ottawa, its all long distance...

Hope this helps...

PS! If you have a LD 1000 minute package, only that will get charged, you will not get any roaming charges....


Here's a simplified description and picture courtesy of HowardForums...

When you are within your Home Area
You make a local call: Airtime only
You make a long-distance call: Airtime + long-distance charges
You receive a local or long-distance call: Airtime only

When you are outside your Home Area
You make a local call: Airtime only
You make a long-distance call: Airtime + long-distance charges
You receive a local or long-distance call: Airtime + long-distance charges

By local call, it means local to the area code you are currently located. If you have an Edmonton number and go to Toronto, calling back to Edmonton is considered a long distance call.

As for voicemail, if you're in your Home Area, there is no long distance charge if you call your regional voice messaging number. Otherwise, long distance charges will apply.

http://jakebillo.com/wp-content/uploads/2008/04/rogersld.png

[akademiks]

Anyone know how I can go about getting a good deal if I want to do a hardware upgrade?
I'm in the last few months of my contract and I'd be willing to extend it if I could get a new phone for cheaper.
I'd prefer to stay in my current plan though.. I refuse to pay for overpriced data plans.

[rupture]

Anyone know how I can go about getting a good deal if I want to do a hardware upgrade?
I'm in the last few months of my contract and I'd be willing to extend it if I could get a new phone for cheaper.
I'd prefer to stay in my current plan though.. I refuse to pay for overpriced data plans.

Mobile data plan couldn't be more affordable than they are now. The Canadian wireless industry has come a long way to match global prices these past 2yrs.

Take a plan and see if retentions can give you a credit on top.

[cruisx]

hey guys any idea how much they would give me a BB bold for? i will be with them for 1 year in a month. ....or am i better of buying/trading for one on craigslist >_>

[hashhusp]

"
Hi guys, i think i mightve made a big mistake

i recently called rogers to get an upgrade

so first i call the customer service number, and im talking to the rep and everythings ok, were going over through plans and also a phne upgrade to an apple iphone 3g. so the thing is that the rep changed my plan but i had not confirmed the change, so i tell him taht i will think about this plan ( because the rep wasnt really keen on letting me have a good plan that i wanted ) so then he says that he has already changed my plan because he thought i wanted this plan and that too without a hone update because he said i wasnt eligible until march ( only a few weeks away). so i told hm to change whatever he did, he said he couldnt.. he put me on hold and then... HUNG UP on me

so i call again and go through customer rep again and i tell her the whole situation , she seems lost too and asks me to hold.. then what do i see i am forwarded to customer relations without even knowing , so i explain once again to the customer relations officer and shes like omg we are soo sorry, so i talk to her for some time she seemed nice and we got a nice plan and she gave me a really nice deal on the iphone too but she said she cant confirm it now because they are outof stock, she says to call back in a few days and they will be there.

so i am thinking that i got a great deal on a plan and a phone too , all hapy. i call back in a few days go through the customer rep for 10 mins ( he wouldnt forward me to customer relations because " he is not authorised to do that " ) but i finally get through and ask the customer relations office if the iphone 3g are in stock she says yes, i say ok... i have one confirmed under my name and would like to buy it for the price agreed upon last week, she then says the phone agreed upon was a refurbished iphone and tehy are still not in stock, so i am confused, i tell her this was never mentioned before by the other rep so after an hour of talkingto this rep i keep on saying that this is all wrong , she doesnt say anything. all she said is taht she is sorry and the only thing she can do is cancel all the changes that were made about the phone and the new plan and everything will be set back to the way it was, nothing more. i told her i need time to think, cant believe what has been happening because of rogers.


so now guys ... what do u guys think about this... i realy feel dissapointed, not only do the reps keep on hiding important info but also the waiting time and the caling time it takes up alot of time, i had loads of work to do too last weekend. where do i stand? what should i do? i realy wanted the phone upgrade and the new plan was ok too but what just happened is completely wrong

are the refurbished iphones ok? are they worth getting?
just in case if nothing happens and i can only get a refurbished one...

i am really not good at talking to customer reps and i usually end up agreeing to not so good deals... but what happened last week was really bad.. i was seriously thinking of telling the rep that thats it i want out of rogers...

"

[instapump]

hey guys any idea how much they would give me a BB bold for? i will be with them for 1 year in a month. ....or am i better of buying/trading for one on craigslist >_>



Im in the same situation and would like to know aswell

[akz]

Does anyone know that if you had unlimited rogers2rogers is it now the same as unlimited network calling? cause for some reason ive never been charged for calling fido phones either when I was on unlimited rogers2rogers before they called it unlimited network calling ... can anyone confirm?

Im in the same situation and would like to know aswell

each person's account is different can range from 99-249.. call in and ask..

[djnorm112]

Does anyone know that if you had unlimited rogers2rogers is it now the same as unlimited network calling? cause for some reason ive never been charged for calling fido phones either when I was on unlimited rogers2rogers before they called it unlimited network calling ... can anyone confirm?



each person's account is different can range from 99-249.. call in and ask..

at the min u can argue....future shop offers it at 199..on yr term.

[jamescarmichael1970]

this is the best thread i have ever tried to read. im glad i finally joined after so many years of lurking.

[hkbaabaa]

Does anyone know that if you had unlimited rogers2rogers is it now the same as unlimited network calling? cause for some reason ive never been charged for calling fido phones either when I was on unlimited rogers2rogers before they called it unlimited network calling ... can anyone confirm?


If you have been calling fido and never was charged then you are on unlimited network calling plan. The unlimited Rogers to Rogers is just for calling Rogers.

at the min u can argue....future shop offers it at 199..on yr term.

FS offers it for "new" activation ONLY and MUST have a Voice and Data plan.

You know it. We know it. They know it. If you are upgrading, argue with that kind of statement should only be use as last resource.

[mapleflag]

"
Hi guys, i think i mightve made a big mistake

i recently called rogers to get an upgrade

so first i call the customer service number, and im talking to the rep and everythings ok, were going over through plans and also a phne upgrade to an apple iphone 3g. so the thing is that the rep changed my plan but i had not confirmed the change, so i tell him taht i will think about this plan ( because the rep wasnt really keen on letting me have a good plan that i wanted ) so then he says that he has already changed my plan because he thought i wanted this plan and that too without a hone update because he said i wasnt eligible until march ( only a few weeks away). so i told hm to change whatever he did, he said he couldnt.. he put me on hold and then... HUNG UP on me

so i call again and go through customer rep again and i tell her the whole situation , she seems lost too and asks me to hold.. then what do i see i am forwarded to customer relations without even knowing , so i explain once again to the customer relations officer and shes like omg we are soo sorry, so i talk to her for some time she seemed nice and we got a nice plan and she gave me a really nice deal on the iphone too but she said she cant confirm it now because they are outof stock, she says to call back in a few days and they will be there.

so i am thinking that i got a great deal on a plan and a phone too , all hapy. i call back in a few days go through the customer rep for 10 mins ( he wouldnt forward me to customer relations because " he is not authorised to do that " ) but i finally get through and ask the customer relations office if the iphone 3g are in stock she says yes, i say ok... i have one confirmed under my name and would like to buy it for the price agreed upon last week, she then says the phone agreed upon was a refurbished iphone and tehy are still not in stock, so i am confused, i tell her this was never mentioned before by the other rep so after an hour of talkingto this rep i keep on saying that this is all wrong , she doesnt say anything. all she said is taht she is sorry and the only thing she can do is cancel all the changes that were made about the phone and the new plan and everything will be set back to the way it was, nothing more. i told her i need time to think, cant believe what has been happening because of rogers.


so now guys ... what do u guys think about this... i realy feel dissapointed, not only do the reps keep on hiding important info but also the waiting time and the caling time it takes up alot of time, i had loads of work to do too last weekend. where do i stand? what should i do? i realy wanted the phone upgrade and the new plan was ok too but what just happened is completely wrong

are the refurbished iphones ok? are they worth getting?
just in case if nothing happens and i can only get a refurbished one...

i am really not good at talking to customer reps and i usually end up agreeing to not so good deals... but what happened last week was really bad.. i was seriously thinking of telling the rep that thats it i want out of rogers...

"


I also went through the long wait while getting a replacement for the wrong phone that was shipped (Speaker phone worth its weight in gold as I was able to do other things while on hold).

The original phone I ordered is no longer available so I opted for the 3/16gig iphone.

hashhusp, what's the price they quoted for the refurbished iphone? Personally, I would not go for one, since I'm tech-challenged (I even messed up loading a new version to our GPS). But many are OK with refurbished phones as long as there's warranty attached.

Did the CSRs who spoke to you gave you confirmation numbers? It's the set of numbers that start with the letter I (for interaction). Sometimes, the CSR will also give their employee ID#. It's also helpful if you can take note of the day and time you called.

And as many have pointed out, be polite, but be firm with what you want. Also, March is not that far away so if you are able to wait, maybe it will be easier to get what you want when you're eligible for an upgrade.
Good luck!

[Ix2L]

renewed 3 years ..

15 dollar plan
250 mins, early evenings and weekends, caller id and voicemail
15 dollar data plan, email and instant messaging .. probably shouldn't have taken it.

got the blackberry bold for 100 bucks.

30 bucks + fees + taxes meh, im happy.

[rumcoke]

Hi, guys, do you know what does Unlimited Rogers to Rogers mean?

It means I m calling and Receiving phone calls from rogers network are all free?

Or it just free on calling only?

How about Unlimited Network calling? only calling or both?

[sahilz]

Hi, guys, do you know what does Unlimited Rogers to Rogers mean?

It means I m calling and Receiving phone calls from rogers network are all free?

Or it just free on calling only?

How about Unlimited Network calling? only calling or both?

R2R = Unlimited Network calling. Making and receiving calls.

[shopper-X]

R2R = Unlimited Network calling. Making and receiving calls.

False.
R2R = local calls to and from Rogers Wireless customers.
Unlimited Network = local calls to and from Rogers Wireless, Rogers Home Phone and Fido Wireless customers.

This has been asked many times.

[sahilz]

False.
R2R = local calls to and from Rogers Wireless customers.
Unlimited Network = local calls to and from Rogers Wireless, Rogers Home Phone and Fido Wireless customers.

This has been asked many times.

Thanks for the correction.

[Ix2L]

with the 15 dollar BB email plan, I heard there's an exploit where I can browse with opera and not get charged for data? any one with some real feedback?

[airjordan604]

with the 15 dollar BB email plan, I heard there's an exploit where I can browse with opera and not get charged for data? any one with some real feedback?

there was with certain programs that didn't use APN settings, you could use them and not get charged... opera was working great for me for a long time... but then opera stopped working some weeks back, even with battery pulls, etc.... so its not exactly reliable anymore

[pookie3330]

called last night...the rep told me that...without using a data plan.... i only can get iphone....but not HTC diamond...


is that true...?

[rumcoke]

False.
R2R = local calls to and from Rogers Wireless customers.
Unlimited Network = local calls to and from Rogers Wireless, Rogers Home Phone and Fido Wireless customers.

This has been asked many times.

Thanks!!:lol:

[Deviatorz]

I currently have this retention plan:

250 WD mins
50+ bonus WD mins
Value package $11 : 125 sent text, CID, Voicemail.
Rogers to Rogers
Unlimited evenings and weekends after 6pm
100 long distance

Comes to a total of $37.46 after SAF, 911 and tax.

They put me on a 3 year contract and I've already finished 1 year.
But I have 2 questions:

1. Is that they changed the value pack options, before I had the regular voicemail and now that same package has enhanced voicemail. I should now get enhanced voicemail as well shouldn't I? Do I have to call in for them to change it because my voicemail is still the regular one?

2. I only get 125 text right now, which sort of isn't enough. So do you think calling them in and asking for unlimited for free is possible? Let's say it's not and I plan to add the $20 valuepack, can I switch the value pack (the $11 one I currently have) and still have the $10 discount? maybe telling them that im a university student and would want to save some money (ie need to contact friends more often and ask for help. project meetups and such)? actually this IS the reason why i need unlimited text now, for school work. won't they put a star in my account and say that im a regular caller for free stuff or something lol?

Thanks in advanced.

[Ix2L]

there was with certain programs that didn't use APN settings, you could use them and not get charged... opera was working great for me for a long time... but then opera stopped working some weeks back, even with battery pulls, etc.... so its not exactly reliable anymore

what other programs work currently?

[captain_tihing_america]

"

so now guys ... what do u guys think about this... i realy feel dissapointed, not only do the reps keep on hiding important info but also the waiting time and the caling time it takes up alot of time, i had loads of work to do too last weekend. where do i stand? what should i do? i realy wanted the phone upgrade and the new plan was ok too but what just happened is completely wrong

are the refurbished iphones ok? are they worth getting?
just in case if nothing happens and i can only get a refurbished one...

i am really not good at talking to customer reps and i usually end up agreeing to not so good deals... but what happened last week was really bad.. i was seriously thinking of telling the rep that thats it i want out of rogers...

"

I also called Rogers for an upgrade for the iphone, and they told me that they will not sell a brand new iphone at the price they are advertising, it's for new customer, which I think it was unfair. I was and attempted to cancel my account with them, and than forwarded me to customer relation, and the best they said they can do is sell me a refurbished 8 gb iphone at 149 which isn't too bad, but I have to call back because it was out of stock. I'm not sure if it's worth it tho. I rather get a new one rather a refurb, because you don't know what problems the phone had to be returned. I've bought some refurb stuff, and after a year it would all break down, but this is from factorydirec. It's upto you, maybe you'll get a good one, but it's the chance you take of buying a refurb.

[SimySima]

I was looking at all the plans people have just got and i would like some guidance with trying to get a retention plan.

I currently have a corporate plan:
200 anytime minutes
unlimted evenings/weekends @ 6pm
Caller ID and Voicemail

Total comes to $33.xx (with tax).
**It expires in November.


I would like to get a similair plan to tannoyoz:
250 Minute
100 Minutes Bonus
E/W Starting at 5
Rogers to Rogers (not that big of a thing --> could do with out)
unlimited incoming
Phone 3G Visual Voicemail Value Pack (2,500 text, unlimited income, visual voicemail, Call Display) = 15$ [$4 upgarde from tannoyoz $11 Comunication plan]
100 Canadian long Distance Minutes (not that big of a thing --> could do with out)

Along with a new phone, preferably the iPhone. My phone right now is garbage (old samsung flip phone, no camera, no flip display, no mp3).

I once phoned retentions a while ago, they said they couldn't do anything to upgrade my plan and they were going to charge $300 for the n95. So i am fairly new to this.

If anyone could tell me how i would go about getting a plan like this one, with a new cell phone (for cheap). I would prefer more text messaging and do not want to pay to much (around $35 including SAF and taxes), and i am a university student.

Also:
1) Would i threaten to cancel my plan because another company (lets say Bell) has offered me a plan like tonnoyoz? Is this an easier way to get it. OR --> Would i tell retentions that i want to cancel, because i don't like my existing cell phone plan? And then say what i am looking for and what i want to pay?
2) How would i go about asking for the hardware phone upgarde? What happens if they quote me a ridiculous price? --> How would I go about getting them to lower it?
3) And what happens if they don't give me anything? Do i say thank you and hang up or what?

[hashhusp]

Hi, thanks for the reply
i do try to be polite but that was just enough for me, they hung up on me, gave me wrong/incomplete info and the wait on top of all that

and yes, i do have the confirmation number, along with the date and the name of the customer relation rep.

and the quote that rep gave me was $149 for the refurbished phone, but the thing is that time she did not mention anything about refurbished phones what so ever...

thanks


I also went through the long wait while getting a replacement for the wrong phone that was shipped (Speaker phone worth its weight in gold as I was able to do other things while on hold).

The original phone I ordered is no longer available so I opted for the 3/16gig iphone.

hashhusp, what's the price they quoted for the refurbished iphone? Personally, I would not go for one, since I'm tech-challenged (I even messed up loading a new version to our GPS). But many are OK with refurbished phones as long as there's warranty attached.

Did the CSRs who spoke to you gave you confirmation numbers? It's the set of numbers that start with the letter I (for interaction). Sometimes, the CSR will also give their employee ID#. It's also helpful if you can take note of the day and time you called.

And as many have pointed out, be polite, but be firm with what you want. Also, March is not that far away so if you are able to wait, maybe it will be easier to get what you want when you're eligible for an upgrade.
Good luck!

[chiggs]

called this afternoon to see what types of plan I could get before switching over to Bell, and spoke to three different reps today and each of them were very helpful....in the end, they offered me a 3 year contract with:

250 daytime minutes (+25 bonus for 3 years)
Unlimited evenings and weekend @ 6pm
Retention Value Pack: Caller ID, Enhanced Voicemail, 2500 outgoing text
Unlimited local rogers 2 rogers
100 Canadian Long Distance minutes
a SE w580i for 40 bucks

for a total of $22.xx + taxes = roughly $25 bucks.

Overall, very satisfied.

[jerryybf]

If I resigned my contract with data plan, am I able to cancel the data plan later on with $100 penalty?

[sahilz]

I currently have this retention plan:

250 WD mins
50+ bonus WD mins
Value package $11 : 125 sent text, CID, Voicemail.
Rogers to Rogers
Unlimited evenings and weekends after 6pm
100 long distance

Comes to a total of $37.46 after SAF, 911 and tax.

They put me on a 3 year contract and I've already finished 1 year.
But I have 2 questions:

1. Is that they changed the value pack options, before I had the regular voicemail and now that same package has enhanced voicemail. I should now get enhanced voicemail as well shouldn't I? Do I have to call in for them to change it because my voicemail is still the regular one?

2. I only get 125 text right now, which sort of isn't enough. So do you think calling them in and asking for unlimited for free is possible? Let's say it's not and I plan to add the $20 valuepack, can I switch the value pack (the $11 one I currently have) and still have the $10 discount? maybe telling them that im a university student and would want to save some money (ie need to contact friends more often and ask for help. project meetups and such)? actually this IS the reason why i need unlimited text now, for school work. won't they put a star in my account and say that im a regular caller for free stuff or something lol?

Thanks in advanced.

I have the exact same plan with 25ish inc taxes.

So you can certainly ask for more.

[Aznsilvrboy]

called last night...the rep told me that...without using a data plan.... i only can get iphone....but not HTC diamond...


is that true...?

That's false. I got a HTC Touch Diamond for $199 without a data plan.

[Aznsilvrboy]

called this afternoon to see what types of plan I could get before switching over to Bell, and spoke to three different reps today and each of them were very helpful....in the end, they offered me a 3 year contract with:

250 daytime minutes (+25 bonus for 3 years)
Unlimited evenings and weekend @ 6pm
Retention Value Pack: Caller ID, Enhanced Voicemail, 2500 outgoing text
Unlimited local rogers 2 rogers
100 Canadian Long Distance minutes
a SE w580i for 40 bucks

for a total of $22.xx + taxes = roughly $25 bucks.

Overall, very satisfied.

Does it actually say "Retention Value Pack" in your online profile? How much does it cost?

[P4rtyboy]

Does it actually say "Retention Value Pack" in your online profile? How much does it cost?

it costs $10.

[lwswong]

Hi, thanks for the reply
i do try to be polite but that was just enough for me, they hung up on me, gave me wrong/incomplete info and the wait on top of all that

and yes, i do have the confirmation number, along with the date and the name of the customer relation rep.

and the quote that rep gave me was $149 for the refurbished phone, but the thing is that time she did not mention anything about refurbished phones what so ever...

thanks

exact same thing happened to my friend a few weeks ago. he negotiated a deal, thought he was getting a new phone. it came in the mail and it was a refurb. he called back, and they had documented that the deal was for a refurb phone (but that was never discussed). they could not honour the same price on the new phone, but they did wave his voice fee for three months ($17.50x3=$52.50), so perhaps you can get something back, in a different way, because chances are, they wont be able to honour the discount on the hardware.

for those of you still pondering the iphone, just make sure you clarify what type of phone it is before hanging up with the rep. if they tell you it is brand new, and it is below the going rates, make sure they document it in the file that it is a new phone, not refreshed, and not refurbished.

[anthroboi]

I also called Rogers for an upgrade for the iphone, and they told me that they will not sell a brand new iphone at the price they are advertising, it's for new customer, which I think it was unfair.

Hey, I got the iphone for $199 (8GB). I just had to re-sign my contract (which is only 1 year of 3 years so I really only had to extend it by a year) and add an iphone data pkg. I think if you got a data package and/or brought your monthly bill to over $35 then you would get the phone for $199. I told them that I would resign my contract but ONLY if I could get the iphone for the new customer price (I did say I would pay the $35 HUP fee but they ended up waiving it because when I got the phone the letter that came with it said I would have to pay $349 for it which was an error). Try calling again, tell them what you want and that you're willing to re-sign, etc. and they will probably work with you.

One thing I've noticed lately, as much as I used to HATE Rogers customer service, they seem to be WAY better now and much more helpful, friendly, etc. (I think their calls are all handled in Ontario now and I recall that they used to be handled quite often in Quebec....I'm just sayin'....)

[Cold-Steel]

Well I just accepted this offer.

200mins daytime
Evenings/Weekends Starting at 9pm.
500mb data plan.
My 5 Included.
Communicate Value Package (Voicemail, Call Display, Name Display, 125 Sent Text Messages)

$45 + $11 (Communicate Value) + Taxes = $67 or so.

And I got the iPhone 8GB for $199.

Good deal? I'm thinking I shouldn't have taken it and now I don't know what to do.

I'm worried that if I call back they will tell me I already accepted my contract and that's it.

[grant]

After my first call, the retentions rep offered me:

500 min
6pm - 8am UL EV/WK
CID + VM included
100ld
$50 including SAF
$56 after tax.

I'm wondering if i should instead ask for ~250mins + free incoming, and maybe angle for some bonus minutes to be thrown in.

[MikeyCanuck]

Well I just accepted this offer.

200mins daytime
Evenings/Weekends Starting at 9pm.
500mb data plan.
My 5 Included.
Communicate Value Package (Voicemail, Call Display, Name Display, 125 Sent Text Messages)

$45 + $11 (Communicate Value) + Taxes = $67 or so.

And I got the iPhone 8GB for $199.

Good deal? I'm thinking I shouldn't have taken it and now I don't know what to do.

I'm worried that if I call back they will tell me I already accepted my contract and that's it.

I can't really comment on if this is a good deal or not because I don't really know the value of the My 5. Also, my understanding is that the 500mb data plan can be had as a value bundle with similar (or better features - unlimited text for example) as what you have shown as the COmmunicate Value Package. I myself was expecting to get a $17.50 EPP plan + $35 500mb bundle data plan. That would be standard w/o discounts (and I was hoping to negotiate at least a 10 credit). A plan like this though might not qualify for the $199 iPhone but rather $249.

Now as far as calling back about your plan, my understanding is you can cancel your plan within 30 days or 30 minutes of talk time (whatever comes first). If you don't think you are happy with your plan, rather than immediately cancel, you might choose to wait for awhile and then call back indicating that you aren't happy with the value and would like to cancel unless they can help reduce the cost. Just don't let the 30/30 time lapse.

[starR]

where exactly is the offer here??

this is just standard pricing.
$45 smartphone plan + $11 VP
The plan comes with a choice or either MY5, unlim network calling or 5pm early evening.

call back and cancel ASAP!

there is NO DEAL here. none whatsoever.

Well I just accepted this offer.

200mins daytime
Evenings/Weekends Starting at 9pm.
500mb data plan.
My 5 Included.
Communicate Value Package (Voicemail, Call Display, Name Display, 125 Sent Text Messages)

$45 + $11 (Communicate Value) + Taxes = $67 or so.

And I got the iPhone 8GB for $199.

Good deal? I'm thinking I shouldn't have taken it and now I don't know what to do.

I'm worried that if I call back they will tell me I already accepted my contract and that's it.

[mcg]

Yep... you got tricked lol. Call back to cancel that.

[felixmo]

anyone here been offered a really early hup?

like 3 - 4 months into the contract

also if i upgrade to one of those leaked family plans with data when they come out, and i extend my contract, do i get one new phone for each line?

[s2k]

Anyone know if its possible to share a data plan on one account like you can minutes? I currently have my wifes phone on a shared plan but was wondering if it was possible to add anotheriPhone and share one 6GB plan?

[Kaitlyn]

Anyone know if its possible to share a data plan on one account like you can minutes? I currently have my wifes phone on a shared plan but was wondering if it was possible to add anotheriPhone and share one 6GB plan?

You're best to call into Rogers and ask the people who deal with those types of plans or at least the data department

[waffledave]

Okay pretty simple question here.

I've been with Rogers for...Hmm...At least 7 years now. My most recently plan just expired so I'm on month-to-month right now. Still using the same phone I was 3 years ago (Samsung p207 or something like that).

I want to change my plan because I constantly go over on text messages. Bigtime. I'll sometimes do like 30 texts a day, though that's somewhat rare.

I'm kind of interested in getting a Blackberry. I like the idea of being able to access e-mail and surf the internet on my phone. If I can get a good enough deal, I'll take it.

Recently, I started working for a major corperation and they have special corperate deals with Rogers, Telus and Bell. The Bell deals stink, so forget that. The Rogers deal isn't really that great either. The Telus one is pretty good:

250 Minutes (Per Second Billing)
Unlimited Local Evening And Weekends (6pm to 7am)

Voicemail, Conference Calling, Caller ID, Call Forwarding, Detailed Billing, Call Waiting, Unlimited outgoing text messages and unlimited incoming text messages within North America.

Unlimited POP3 email, instant messaging and Web Browsing.

$48.05 per month + $8 for system access and 911 + tax.

The only issue is that Telus isn't GSM and I can only get the Curve. I was hoping for the Bold.

Is there any chance that I could negotiate something like this with Rogers based on my 7 years of being a customer and whatnot?

OR

Is there a way I could basically just get the standard, 250 mins + unlimited evenings and weekends after 6 + Call ID and voicemail + decent amount of texting for relatively cheap? Because the Telus corporate plan offers me that for $13 + system access. I like Rogers and I don't feel like switching, so do you think they'd bend a bit?

[McLaren]

Called in yesterday, renewed for 3 yrs (have been off contract) got the SAF waived on a 20 dollar plan and HUP for w760a for 49.99 + admin fee (hopefully i can call back later and get that waived)

[samsonite]

what do you guys think?

my contract expires this june. I need a new phone as my w580 is not in the best condition. i called rogers yesterday around noon and the best the lady could do for me was the bold for $249 +sign up for data plan and the 8900 for $199 +data plan. i asked her if she could offer me a better deal. she kept on saying no. when i reminded her that my contract was expiring in june, she put me on hold for a minute and then came back and told me that i could get either phone without signing up for a data plan.

should i get the phone now or wait till june?

[instapump]

When you call rogers....how do you know when your speaking with a retentions agent?

[bubble.tea]

When you call rogers....how do you know when your speaking with a retentions agent?

Well...on my phone a green light comes on. :D.

No but seriously, short of knowing how to reach the proper dept, or asking the agent outright, there's no way.

[andy_4029]

I just ask them, 'what department is this?'

[joongpark]

Okay pretty simple question here.

I've been with Rogers for...Hmm...At least 7 years now. My most recently plan just expired so I'm on month-to-month right now. Still using the same phone I was 3 years ago (Samsung p207 or something like that).

I want to change my plan because I constantly go over on text messages. Bigtime. I'll sometimes do like 30 texts a day, though that's somewhat rare.

I'm kind of interested in getting a Blackberry. I like the idea of being able to access e-mail and surf the internet on my phone. If I can get a good enough deal, I'll take it.

Recently, I started working for a major corperation and they have special corperate deals with Rogers, Telus and Bell. The Bell deals stink, so forget that. The Rogers deal isn't really that great either. The Telus one is pretty good:

250 Minutes (Per Second Billing)
Unlimited Local Evening And Weekends (6pm to 7am)

Voicemail, Conference Calling, Caller ID, Call Forwarding, Detailed Billing, Call Waiting, Unlimited outgoing text messages and unlimited incoming text messages within North America.

Unlimited POP3 email, instant messaging and Web Browsing.

$48.05 per month + $8 for system access and 911 + tax.

The only issue is that Telus isn't GSM and I can only get the Curve. I was hoping for the Bold.

Is there any chance that I could negotiate something like this with Rogers based on my 7 years of being a customer and whatnot?

OR

Is there a way I could basically just get the standard, 250 mins + unlimited evenings and weekends after 6 + Call ID and voicemail + decent amount of texting for relatively cheap? Because the Telus corporate plan offers me that for $13 + system access. I like Rogers and I don't feel like switching, so do you think they'd bend a bit?

If you have been with Rogers for 7 years, you have the bargaining power. Even more so because your plan just expired...they know that you can pack up and move to another company anytime. You can get them to give you anything you want if you call them and ask...you may also be able to get them to give you a sewing machine.

[spudlauncher]

Hey all, fairly new to the whole retention thing, called in the other day to see if I could switch to a BB 8900 plus data plan and here's what they offered:

250 weekdays
Rogers to Rogers
100 Cdn LD

BB Plan
unlimited email
500 mb data
unlimited txt msg
unlimited pic msgs
Call Id

For $59 including tax, saf etc.

Is this plan any good?
My cap per month is $50; is it possible to get a plan similar to the one for that price? The rep didn't offer any monetary credits or discounts even though I've been with Rogers for 4+ years, currently have all their services for tv phone, internet, and 5 mobile phones.

Thanks for help guys! :D

[Lulz]

Anyone know if its possible to share a data plan on one account like you can minutes? I currently have my wifes phone on a shared plan but was wondering if it was possible to add anotheriPhone and share one 6GB plan?

No sorry, not possible. Data plans are not shareable, even when 2 lines are inside family plan. Each line has to get their own data.

[klipper]

i'm off contract and i called today looking for the cheapest plan possible for 2 phones. we're light users.

this is what i was offered:
$18/phone
1-year contract
100 daytime
1000 eve/weekend
100 text messages
free caller id ($7)
no system access fee ($7)

first try but seems okay. any thoughts? thanks

[UberN00b]

Hey all, fairly new to the whole retention thing, called in the other day to see if I could switch to a BB 8900 plus data plan and here's what they offered:

250 weekdays
Rogers to Rogers
100 Cdn LD

BB Plan
unlimited email
500 mb data
unlimited txt msg
unlimited pic msgs
Call Id

For $59 including tax, saf etc.

Is this plan any good?
My cap per month is $50; is it possible to get a plan similar to the one for that price? The rep didn't offer any monetary credits or discounts even though I've been with Rogers for 4+ years, currently have all their services for tv phone, internet, and 5 mobile phones.

Thanks for help guys! :D
Thats a terrible plan.. doesnt include unlimited incoming which im assuming you will need.. try to get that thrown in.. i have a similar plan to yours but im only paying $35 a month and i have incoming, CID, Voice Mail.. the only difference is you have unlimited mesages+pic messages, i have 2500.. but that doesnt make the difference.. try again and try to get a better deal..

i'm off contract and i called today looking for the cheapest plan possible for 2 phones. we're light users.

this is what i was offered:
$18/phone
1-year contract
100 daytime
1000 eve/weekend
100 text messages
free caller id ($7)
no system access fee ($7)

first try but seems okay. any thoughts? thanks

Not sure how much your actually paying.. Im assuming 18 per phone, looks like a pretty good deal i guess for light users...

[bedaweed]

do they know if you call in again right after you hang up?

[kanimara]

I am having huge troubles with the retention line, they seem unable to budge all the time. I've even gone so far as cancelling in the past, and reactivating.

My plan now, $28.75

200 Unlimited Evenings/Weekends Plan - $25
Communicate Value package (Voicemail, Call Display, 125 Texts) - $11
911 Fee - $0.50
SAF - $6.95
Less: Monthly Plan Credits of $15

Does anyone have any suggestions on things I could ask for specifically?
This plan is fine for me, I just want it cheaper if possible.

I also really need a new phone, they offered me a Motorola ROKR E8.. For $99 with a 2-year contract extension. They wouldn't get rid of the activation fee. I'm not sure that's really any sort of a deal, I don't think it is.

[chineseboyz]

Finally bit the bullet, definitely didn't get as much as lot of people here, but I'm satisfied with the results.

350 weekday
E/W from 6pm-7am
Unlimited incoming
Unlimited rogers to rogers
1000 Canadian long distance minutes
Voicemail
Visual voicemail
Caller ID
500 MB Data

Total was $50 before SAF and taxes, $62.34 all in.

Picked up the 16gb iphone for $349 + 35 administration fee. Tried negotiating that, but anything besides a refurbished phone, they would not budge.

They mentioned for $2 more, I could get e/w from 5pm-8am, but since I'm at work until 6ish everday, didn't bother.

Was unable to negotiate unlimited network calling

[bedaweed]

do you guys call directly into retentions or go the cancel my line to the system?

[spudlauncher]

Thats a terrible plan.. doesnt include unlimited incoming which im assuming you will need.. try to get that thrown in.. i have a similar plan to yours but im only paying $35 a month and i have incoming, CID, Voice Mail.. the only difference is you have unlimited mesages+pic messages, i have 2500.. but that doesnt make the difference.. try again and try to get a better deal..



Hey Uber, is yours for a BB 8900 w/data plan too? $35 is pretty fricken sweet.

[Bakedbread]

so, currently my dad and i have the same plan which i got through retentions a while ago:

250 Daytime minutes
Unlimited evenings/weekends @ 6pm
Unlimited Rogers2Rogers
Unlimited incoming
Caller id
Voicemail
125 txts
1000 Canadian Long distance

for $30.xx (tax, system access fee, and 911 included)

But i got my dad a Bold recently, and he was looking to get a data plan to use Garmin, so i looked into the BB plan.
When I called retentions, they told me the BB plan is... (let me know if this is correct)

$35 on top of voice plan giving:
Unlimited txts
Unlimited MMS
caller id
voice mail
500MB data

I had an impression this was actaully $30 instead of $35, so if someone can clarify, that'd be great.

Anyways, so he told me that my plan was already "reflective of a loyal customer" so he coudlnt do anything, EXCEPT tinker a little bit with my current plan..

so the only discount i dont get is the $5 for 1000 Canadian long D, and since my dad doenst use the long D too much, i opted to remove that

so here's my final question, is this considered a good (decent) data/voice plan for the costs?

I'd be removing the communication package ($11) + long d ($5) totaling $16..
so..$35 - $16 = +$19 to the current plan

so...$30.xx + $19..

which means:

250 Daytime minutes
Unlimited evenings/weekends @ 6pm
Unlimited Rogers2Rogers
Unlimited incoming
BB Plan:
Unlimited txt
Unlimited MMS
Caller id
Voicemail
500MB data


for $49.xx (tax, system access fee, and 911 included)

should i go for it?
It's basically paying $20 extra dollars a month for the data..
Anyone know if 500MB is enough for casual surfing/email/GPS?

Thanks everyone!

[Cold-Steel]

Here's an update on my situation.

I called back and got the renewal canceled. Oddly enough, they didn't ask me why I was cancelling or anything.

Oh well - guess I'll call back in a couple days and try for a deal again.

Edit: Any tips for my situation guys? They always seem to take away features I use but give me a cheaper price and I'm not willing to budge on those features.