[Merged] Hot deal for Rogers Wireless Customers

[wpgcom]

This is what i negotiated for -

$20 - 250 min, unltd eve and weekend @ 6 pm, call display, voicemail, 1000 unlimited canadian long distance

The guy would not give me a good deal on any phone so i asked him to record these details on my file but not put me on this plan yet.

Any suggestions on how i can get a deal on the Blackberry pearl with GPS or iPhone. I don't want to pay for the pearl and want a deal cut out for the iphone pricing.

Unfortunately the data discount did not work out as well. I told the rep that Telus has a 50% deal on their data plan but he wouldn't budge.

[j123456]

My dad just got the iphone recently by upgrading so now his contract is renewed for 3 more years with rogers. He was currently 2 years with rogers before the upgrade. If he calls customer service will he be able to get a cheaper deal for his current plan although he just renewed his contract for 3 more years? Thanks

[Discount]

Please help me with these questions.

1) Right now I have a $15 MSF credit on the account. Will this stay with me if I go on the above plan that includeds voicemail and cid credits?

2) Is it possible to do a Transfer of Responsibility with retention plans like this? (I was thinking of getting my Dad the same plan and then transferring it to him.)

3) If I sign up to the data plan can I really for sure 100% cancel within 15 days with no ECF??

4) When does the retention department close?

5) If I get audited what am I likely to lose??

Any awnsers to the above questions will be greatly appreciated.

bump...

[Crimzaelus]

Ok, I just got off the phone w/ the Customer Relations department, and after talking & convincing (im not very good at that..mind you)..
I got this:

$20

250 Daytime minutes
Weekend/Evening starting @ 8pm
100 Long distance
Caller ID
Rogers 2 Rogers [on contract for 3yrs]
Unlimited Incoming [on contract for 3yrs]

125 text messages ($6 add-on >:( )

= $26 + SAF + 911 + taxes
= $34.41

Now...comparing with you guys here, i think my plan kinda sucks. They offered me the other txt-ing package which was like $10 for 2500 txt but I stuck w/ the $6 for 125txt one.
Knowing your plans and comparing to mine, I was wondering how I can get a better deal...any tips when talkin to them?

[johnwayne]

Ok, I just got off the phone w/ the Customer Relations department, and after talking & convincing (im not very good at that..mind you)..
I got this:

$20

250 Daytime minutes
Weekend/Evening starting @ 8pm
100 Long distance
Caller ID
Rogers 2 Rogers [on contract for 3yrs]
Unlimited Incoming [on contract for 3yrs]

125 text messages ($6 add-on >:( )

= $26 + SAF + 911 + taxes
= $34.41

Now...comparing with you guys here, i think my plan kinda sucks. They offered me the other txt-ing package which was like $10 for 2500 txt but I stuck w/ the $6 for 125txt one.
Knowing your plans and comparing to mine, I was wondering how I can get a better deal...any tips when talkin to them?

Call and check if they still have the $5 500txt/50mms option

[Rx8-black]

Call and check if they still have the $5 500txt/50mms option

nope..that option is done. mayb u will get lucky and get it

[Kaitlyn]

nope..that option is done. mayb u will get lucky and get it

I have it and it shows up under wireless essentials... wonder if I switched off it and went back if it would show up...

[Rx8-black]

I have it and it shows up under wireless essentials... wonder if I switched off it and went back if it would show up...

they wouldnt give it to me. they said that promo is over.

[superwell]

they wouldnt give it to me. they said that promo is over.

that option is done as of last quarter..but you can get them to give you the unlimied text option at $5/month if you try hard....

[fishlord]

What is going on... I just got a message that Rogers customer service is closed...

[Badman]

is anyone else having such a hard time getting through with them?

[tnguyenviet]

Got transferred to some international **** by the main guy who did not know what I wanted by saying i want to cancel my plan...

Now I really got a reason to cancel. Service sucks.

[nevy12]

200 dt mins
u/l evenings weekend @5
u/l web, incoming , texting
MY10 NATIONWIDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!! OMG!!~
CID, VM, CC, CF, CW
1000 long dstance including u.s canada
r2r r2f r2rhomephone nationwide cells & home phones

ISN"T IT THE BEST PLAN?
ALL 4 $40 with all fees (tax & SAF)

MINE IS SEEMS THE MOST SUPERIOR rIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!OMG OMG OMG OMG

[doltingi]

nope..that option is done. mayb u will get lucky and get it

i was offered this option even yesterday and the girl that i spoke to told me i could get the offer if i just mentioned the conversation number to the next rep i get to call...
i guess it again depends on the rep you speak to.

[mcg]

What the hell, I wanted the $5 text option too but EVERY rep I spoke to said it was over. However, one of them did say the upcoming promotions were better when I asked him :D

And the # provided in the first page doesn't get me to retentions anymore... **** the wait... I have so many billing errors this month I have to sort out.

[Discount]

lol

ok here is the final deal I got

500 weekday
Unlimited evening/weekend 5pm
Unlimited Incoming Canada wide
R2R
1000 Canadian Long Distance
Voice mail and Call Display

25+5+SAF+911 -15$ credit = $22.45

Now is that hot or what? :twisted: :lol:

[Chinboyz]

Just called retentions and was offered this plan for $25

250 daytime
Unlimited evenings and weekends after 6pm
Call Display
Unlimited Incoming
100 Cdn Long distance

What do you guys think?

The only thing left that I want is Text Messaging. Do you think I can ask for more?

Thanks

[convoluted]

I've tried to do a search but haven't found what to search in this thread.

Has anyone gotten a retentions plan that has unlimited evenings/weekends after 6pm to Canada and US?

[bwrocks]

I've tried to do a search but haven't found what to search in this thread.

Has anyone gotten a retentions plan that has unlimited evenings/weekends after 6pm to Canada and US?

Hey, if that option does exist, then it will be extremely expensive. I've seen hardly any retentions plans with any minutes to the States (albeit the demand is probably low).

You'd be better off going with another company who you call through and they charge you 0.04/minutes to the States (on top of using your Rogers local minutes).

[Nermal]

Please log-in to rogers.com and paste the information about this plan.

Or better yet, a screenshot, leaving off your personal information of course.

lol

ok here is the final deal I got

500 weekday
Unlimited evening/weekend 5pm
Unlimited Incoming Canada wide
R2R
1000 Canadian Long Distance
Voice mail and Call Display

25+5+SAF+911 -15$ credit = $22.45

Now is that hot or what? :twisted: :lol:

[OverDriveAdamJ]

I called the 1-888-936-7283 retentions line - DONT BOTHER CALLING IT, it literally just connects you to the main line after giving a speel about it being disconnected in the near future.


Anyways, I called up and said "Customer Relations" to the auto-prompt, and it didn't understand it (asked me what department), and i said it again and it put me through to a normal CS person. I asked if there were any better plans, and that my GF lost her job recently so money is tight (which is true). She said that the best she could do was a $25 plan to which I already had. I said, "Well fido has a plan going for 17.50 a month for 200 minutes, isn't there anything that rogers has like that?" she said to hold on while she checked. She said she'd put me in touch with her "promotions" department - aka Retentions.

Right off the bat, after confirming my info and telling him my story again, the retentions rep gave me the following deal.

250 min
e/w starting at 8pm
CID
- 25 dollar plan, with a $5 discount - to which he adds another $5 discount making it a $15 plan + SAF + 911

In total it's 22.50, and I know i may have been able to get a better deal, maybe e/w starting at 6, or 125 txts, but for what our purpose was, it's a great deal.

This was my 2nd try to get a better deal. I was in 8 months from a 3 year contract (signed in feb on a normal plan), and I have been a rogers customer for at least 3+ years.

THANK YOU RFD!!!

[Samson45]

Just called retentions and was offered this plan for $25

250 daytime
Unlimited evenings and weekends after 6pm
Call Display
Unlimited Incoming
100 Cdn Long distance

What do you guys think?

The only thing left that I want is Text Messaging. Do you think I can ask for more?

Thanks

I just called Retentions today for the purpose of getting a good HUP. She told me she HAD to charge me the $35 admin and that I was better off going to the store to get the HUP, and it was all Tier based, and that she couldn't offer me any deals with respect to upgrades on existing accounts. I did add another phone and got a decent deal on the handset. Anyways on the existing line here is what I got, nothing special:

250 anytime minutes
Free evenings/weekends after 6pm
CID
100 Long Distance minutes
R2R
$25 + $6.95 (SAF) + $0.50 (911) - $4 (Better Choice Bundle 10% discount approx $4)

I pushed hard for some text messaging. I had previously asked about it and was told $5 for 500 and $10 for 2500. I saw people getting 125 for free, so I pushed for that. No dice.. she was rather stubborn and hard to get deals from. I should have hung up and called later oh well... she said there is no longer a $5 / 500 txt msg offer and that the 125 txt msg was $7! But $10 for 2500 was still available. Anyways, it took me a while to get the R2R. It was basically a choice between R2R or unlimited incoming. Initially it was only waived for 1 year (I figured I'd call later and get it extended) but by the end of the call she said she could do 3 years. I figure only because I was adding another phone did she soften on that. Still annoyed about the text messaging, at least wanted 125 thrown in...

As for HUP, she is said I can get a Moto Krazor for $59.99 (and admin waived if bought at the B&M store). Seems odd to me, I have two lines (now three) with the two handsets for over 4 years, plus I am an internet and cable customer ($$)... I figured I could get that for free? Should I try pushing or is it all formula based, and hence useless to keep pushing? Can I deal at a store at all (i.e. Future Shop vs Rogers outlet or something)? Advise on the HUP appreciated and this thread seems mostly focused on the monthly services (which is great info too!)..

[P4rtyboy]

so based on reading whats here, i have a pretty average deal i believe

$20
250 anytime + 25 bonus minutes
unlim e/w @ 6PM
unlim R2R
CID
100 LD minutes
500 text, 50 picture message

+ SAF + tax ~= $28

question: everytime i go to customer retentions and try to add stuff, they keep telling me that i have too many credits. is there a way around that?

Thanks RFD for this thread! saved me tons of money!!!

[convoluted]

Hey, if that option does exist, then it will be extremely expensive. I've seen hardly any retentions plans with any minutes to the States (albeit the demand is probably low).

You'd be better off going with another company who you call through and they charge you 0.04/minutes to the States (on top of using your Rogers local minutes).

A friend mentioned this to me recently, but I have yet to look into it with a Rogers rep. I'll try tomorrow and see.

[Rhinox]

I called retention today and got this plan

-300 daytime minutes
-unlimited evenings 6pm
-unlimited weekends
-100 Canadian long distance minutes
-free rogers to rogers
-unlimited text messages
-caller ID

for $25+SAF+911 fee +tax = $36.67

good deal?? what do you guys think?

[jnnny]

hm, I'm 8 month into Rogers (new customer: switched from greedy Telus to Rogers). Can I get anything from retention?
My sister and I are both on Rogers and the total is around $74 each month..

My plan:
My10 local student
50/1000 eve/weekend
50 min bonus
500 overtime

Hers:
right fit anytime $25
25 bonus min

So what you reckon'?:cheesygri

[brownman87]

lol

ok here is the final deal I got

500 weekday
Unlimited evening/weekend 5pm
Unlimited Incoming Canada wide
R2R
1000 Canadian Long Distance
Voice mail and Call Display

25+5+SAF+911 -15$ credit = $22.45

Now is that hot or what? :twisted: :lol:

biggest ******** (unlimited incoming canada wide<< never heard of that
buddy do you really expect ppl to buy that, i work in the industry myself
and if somebody was able to give you that, you will fall under the radar of the audit team
and legally they dont have to offer it to you,
take them to court if you want lol, the courts will view it an an error bcuz u are getting somthing exceptional to what others in your tenure are getting

[fishlord]

lol

ok here is the final deal I got

500 weekday
Unlimited evening/weekend 5pm
Unlimited Incoming Canada wide
R2R
1000 Canadian Long Distance
Voice mail and Call Display

25+5+SAF+911 -15$ credit = $22.45

Now is that hot or what? :twisted: :lol:

Well I got Unlimited anytime within Canada/US/Europe/Asia (have to pay 2cents/min to Australia and Africa) for $10/month no SAF with $15 credit so they are actually paying me $5 per month.

[Firestorm]

biggest ******** (unlimited incoming canada wide<< never heard of that
buddy do you really expect ppl to buy that, i work in the industry myself
and if somebody was able to give you that, you will fall under the radar of the audit team
and legally they dont have to offer it to you,
take them to court if you want lol, the courts will view it an an error bcuz u are getting somthing exceptional to what others in your tenure are gettingI think he misunderstood Unlimited Incoming. Discount, as long as you're in your Home Calling Area (basically your area code), any calls you receive are free regardless of where they're from. Canada, US, China, doesn't matter. But if you leave your home calling area (say from Ottawa to Toronto), you will be charged for incoming calls at the long distance rate.

[seheon105]

i`ve read this thread for long time and decided to ask for retention plan

i currently have 3 wireless account (family plan) on my name and paying $~180 per month.

i signed 3 year contract on july 2007 so still have 22month left on contract.

should i ask them for good deal now or wait little bit more?

oh!!! i also have cable, home phone and internet with rogers!

i need ur help~~~~thx

[Lulz]

i`ve read this thread for long time and decided to ask for retention plan

i currently have 3 wireless account (family plan) on my name and paying $~180 per month.

i signed 3 year contract on july 2007 so still have 22month left on contract.

should i ask them for good deal now or wait little bit more?

oh!!! i also have cable, home phone and internet with rogers!

i need ur help~~~~thx

yes...of course call them...

[Discount]

Please log-in to rogers.com and paste the information about this plan.

Or better yet, a screenshot, leaving off your personal information of course.

How do I do a screenshot? Im on dial up right now so rogers.com is ridiculously slow. Anyway its a combo of crap. He threw in some 100 CIBC minutes and 3 x 50 bonus minutes. Not sure why he did as I didnt even ask or that but thats what rogers.com shows.

Here is what it says on rogers.com

"
200/Unlimited Eve/Wkds Plan - $20.00

* Target Message Tag - $0.00
* Target Message Tag - $0.00

* Unl. Local Calls 3 Mths
* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* Local Airtime Bonus
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Local Airtime Bonus
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* Unlimited Incoming Local Calls

"

Actually looks like I have evern more that 500 weekday minutes. Weird but cool.

biggest ******** (unlimited incoming canada wide<< never heard of that
buddy do you really expect ppl to buy that, i work in the industry myself
and if somebody was able to give you that, you will fall under the radar of the audit team
and legally they dont have to offer it to you,
take them to court if you want lol, the courts will view it an an error bcuz u are getting somthing exceptional to what others in your tenure are getting

With regards to the unlimited incoming it is the "unlimited incoming opt" not the "unlimited incoming local calls". Im not 100% sure its canada wide but my buddy who worked for rogers says that one is ANY incoming call not just local so it should be world wide I guess if hes not bsing. Either way its irrelevant as im well covered by the other options.

So if I do get audited what would I lose? I didnt even ask for some of that stuff but the guy threw in extra minutes ect for some reason. I noticed this when double checking everything went through properly on rogers.com.

I really hope I don't get audited. Can I not legally get out of the commitment if I do get audited? After all the verbal contract was based on this plan. (minus some day minutes and the 5pm instead of 6pm early evenings I somehow ended up with)

[Discount]

I just noticed it doesnt mention the R2R there. Whatever I dont need it anyway seeing as I got all those extra weekday minutes thrown in. :)

Maybe it will show up in features. My features still show my CAN LD anytime for $5 which will stay with me. The voicemail and cid should show up in the features as well. The new plan takes effect at the start of my next billing cycle.

[Discount]

I think he misunderstood Unlimited Incoming. Discount, as long as you're in your Home Calling Area (basically your area code), any calls you receive are free regardless of where they're from. Canada, US, China, doesn't matter. But if you leave your home calling area (say from Ottawa to Toronto), you will be charged for incoming calls at the long distance rate.

Yeah but im covered from this by the 1000 Canadian long distance option. :)

[shopper-X]

How do I do a screenshot? Im on dial up right now so rogers.com is ridiculously slow. Anyway its a combo of crap. He threw in some 100 CIBC minutes and 3 x 50 bonus minutes. Not sure why he did as I didnt even ask or that but thats what rogers.com shows.

Here is what it says on rogers.com

"
200/Unlimited Eve/Wkds Plan - $20.00

* Target Message Tag - $0.00
* Target Message Tag - $0.00

* Unl. Local Calls 3 Mths
* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* Local Airtime Bonus
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Local Airtime Bonus
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* Unlimited Incoming Local Calls

"

Actually looks like I have evern more that 500 weekday minutes. Weird but cool.



I had that on our new second line for the pending account. It's just filler for the rep to make adjustments for the next bill cycle. It means nothing.

[mcg]

Yeah but im covered from this by the 1000 Canadian long distance option. :)

You know what's weird, a rep whom I was disputing my charges with said that my 100 LD minutes only applied if I were in my "home calling area", which is Toronto. If I moved out of Toronto, ie. for vacation (which I did), and received some calls/dialed, I'd be charged at the LD rate of 30c/min. Is that even right?

[raging001]

this is what i go yesterday i been with them for about 1 yr I had a retention plan already but need to change it
my 5 canada wide
400 mins
evening/weekend starting at 6pm
rogers to roger
unlimited incoming
20 value pack
100 long distance min
all for 48.32
I didnt have to add another year to my plan

[TRK9]

You know what's weird, a rep whom I was disputing my charges with said that my 100 LD minutes only applied if I were in my "home calling area", which is Toronto. If I moved out of Toronto, ie. for vacation (which I did), and received some calls/dialed, I'd be charged at the LD rate of 30c/min. Is that even right?

I used my phone in Vancouver for incoming and outgoing back to Toronto with no LD charges, so unless they've changed something in the last few months....

[DrkMnX]

Can someone please PM me the direct number to the retentions department? Rogers' automatic answering system does not direct me to retentions anymore.

TIA

[mcg]

I used my phone in Vancouver for incoming and outgoing back to Toronto with no LD charges, so unless they've changed something in the last few months....

I called in to make sure, apparently if my local area is Toronto, and I goto Vancouver (for example), my incoming is LD but my outgoing is considered local.

But I guess the real reason why I was charged LD minutes was because apparently they didnt give me the 100 LD coverage when they were supposed to. Oh well, managed to get the credit back :lol:

[doltingi]

does the 100 LD credits actually show up on your bill?
i checked my last bill and it wasn't there so i called CSR and the rep told me she sees the credit on her screen but not on my bill apparently.
she also told me it would definitely show up if i use any of its mins.. is this true?

[seheon105]

i just called retention and they gave me this.


plan 1

150min weekly
unlimited incoming
rogers to rogers
caller Id display
early evening @ 8pm
voice mail
$31 tax in

plan 2

250 min weekly
unlimited incoming
rogers to rogers
125 txt
Caller Id
voice mail
Early evening @5
$45 tax in

i have 3 number on my name 1 number need a lot of air time.
is this good retention plan or should i ask them for more?
i`v been with rogers almost 3 yrs now and have everyting from rogers.

[mcg]

does the 100 LD credits actually show up on your bill?
i checked my last bill and it wasn't there so i called CSR and the rep told me she sees the credit on her screen but not on my bill apparently.
she also told me it would definitely show up if i use any of its mins.. is this true?

Don't think they show up as credits, but rather as $0 on your detailed wireless usage when you use LD (and provided you have LD coverage).

What I got was just an immediate credit to my current balance, not a "next bill" thing.

[whabs]

How much is My10 if you want to add it to your plan.

[konfusion666]

Finally did the whole retention dance... this is what I got... it may not seem all that great, but keep in mind I'm not interested in either the iPhone or mobile internet browsing/emails.

$25.84 + tax

275 min. daytime
Unlimited evenings/wkends starting at 6pm
Unlimited R2R
100 Canadian LD
+ the $11 Value Pack, which is:
- Caller ID w/Name Display
- Enh. Voicemail
- 125 sent Text messages
- WhoCalled
- Mobile Backup

& a Sony Ericcsson K850i for $35 on 3-year contract.


The final price after tax is $20 cheaper than my old package and I have more features now so I'm a happy man.

[xchodax]

Whoa just got off retentions with a sweet deal (well at least i think it's sweet)

After the systems access fee and taxes i pay = $25.48
275 minutes
Unlimited evening and weekends @ 6pm
Call waiting
Conference calling
Call forwarding
Caller ID + Voicemail
Rogers to Rogers
500 text messages
500 Long Distance minutes

and I get a hardware upgrade which I haven't cashed in yet but the representative offered me the n95 for 99.00 but I still wanted to shop around. She gave me her rep number and a identification number and said the offer still stands if i decide to get it.

I obviously took the deal and i'll be calling back tomorrow for that n95 (going to see if i can knock it down to 79.99).

[forgiven]

I'm committed to a 3yr contract

19 + SAF +tax

250 mins
EW @ 6pm
R2R
CID, 125 txt

Free w580i no activation fee
First month free with 3 months unl. local calling :D Guess I did well. The rep in Vancouver was so so helpful.

[ghettogal]

is customer retention office closed on the weekends?

[konfusion666]

is customer retention office closed on the weekends?

It was open when I called a few hours ago... I got forwarded from a "regular" CSR, to a "special department which handles cancellations and may even have the ability to offer you certain promos to change your mind" (those were the words of the first CSR I got before he transferred me)

[doobievibes]

Whoa just got off retentions with a sweet deal (well at least i think it's sweet)

After the systems access fee and taxes i pay = $25.48
275 minutes
Unlimited evening and weekends @ 6pm
Call waiting
Conference calling
Call forwarding
Caller ID + Voicemail
Rogers to Rogers
500 text messages
500 Long Distance minutes

I'm curious about the "500 Long Distance Minutes".

Is it Can LD or US LD too?

Is it a feature that costs something (like the 1000 Can LD/$5) and then get credited for, or is it a $0 add on (like the 100 Can LD)?

[mushroomcheese]

A while back I called Rogers about this deal and got:

$25
250 Daytime Minutes
Unlimited Evenings/Weekends @ 6
Rogers to Rogers
Caller ID

Anyways today I gave Rogers a call to renew my contract and added 100 Long Distance Minutes and 125 Text Messages for free.

I also got a Blackberry Bold for $399 (nothing special, just thought I'd share :) )

[doltingi]

I'm curious about the "500 Long Distance Minutes".

Is it Can LD or US LD too?

Is it a feature that costs something (like the 1000 Can LD/$5) and then get credited for, or is it a $0 add on (like the 100 Can LD)?

there's currently no deal on US LD other than the international saver, so that 500 LD is likely to be Can only.

[Kaitlyn]

there's currently no deal on US LD other than the international saver, so that 500 LD is likely to be Can only.

I've never heard of the 500 ld minutes... Is it a free option or what is the cost?

[konfusion666]

one thing i wanted to ask you guys... yesterday the Retentions Rep gave me Rogers 2 Rogers but said it was only between Rogers Wireless(tm) phones.

i thought it was between all "Rogers" products??? Rogers wireless, Rogers homephone, Fido wireless.

was the Retention rep just confused or what?

[Kaitlyn]

one thing i wanted to ask you guys... yesterday the Retentions Rep gave me Rogers 2 Rogers but said it was only between Rogers Wireless(tm) phones.

i thought it was between all "Rogers" products??? Rogers wireless, Rogers homephone, Fido wireless.

was the Retention rep just confused or what?

That's network calling and there is no "network calling" credit...

[konfusion666]

That's network calling and there is no "network calling" credit...

So, just to confirm... the "Rogers 2 Rogers" that I've been given (along with most of the people in this thread) is ONLY to Rogers Wireless phones, and NOT to Home-phone or Fido?

[doltingi]

So, just to confirm... the "Rogers 2 Rogers" that I've been given (along with most of the people in this thread) is ONLY to Rogers Wireless phones, and NOT to Home-phone or Fido?

you got it

[konfusion666]

you got it

geez, that sucks. maybe its time to call retentions again ;)

the lady who helped me out was really nice though... should have asked for her direct ext.

[kkancho]

anyone try this while on a huge contract? I have around a year and a half left and it would cost $400 to get out.. i wonder if they'll just tell me, "ok you can cancel"

[whabs]

anyone try this while on a huge contract? I have around a year and a half left and it would cost $400 to get out.. i wonder if they'll just tell me, "ok you can cancel"

Had 2 years and 1 month left and got something way better than what I had.

[chunhei]

retention was closed 2day =(
i hold for 20 mins to find out it is closed. great.

[ams515]

I called the *611 a few times just before 5pm PST on a Saturday. The first couple times I said "cancel my phone" at the prompt and it sent to to a message that said it was out of operating hours. I tried again just after 5pm and this time said "customer retentions, wireless" and this put me through to a retentions rep. They might have figured out the "cancel my phone" thing is posted everywhere and don't send you to retentions anymore.


is anyone else having such a hard time getting through with them?

[Badman]

anyone tried getting the $17.50 plan through retentions and have the credits remain? I got a $5 credit and Caller ID and want to know if it would remain?

[kleptodathief]

can i get a nice retentions plan if i go FROM paygo??? i just hate that saf and taxes bs

on paygo u don't pay thos and u get FREE caller ID! course u gotta pay 40c a min and its NOT per sec billing :mad:

[mcg]

So, just to confirm... the "Rogers 2 Rogers" that I've been given (along with most of the people in this thread) is ONLY to Rogers Wireless phones, and NOT to Home-phone or Fido?

That shouldn't be the case, rep I talked to said it applied to home-phone as well. Best to make sure tho.

[Nermal]

That shouldn't be the case, rep I talked to said it applied to home-phone as well. Best to make sure tho.

I have tested Rogers-to-Rogers to Rogers Home Phone. The call appeared as a regular WD call.

Rogers-to-Rogers only applies to calls to and from other Rogers cell phones.

I did discover one interesting thing about this though. Rogers-to-Rogers DOES apply to reseller accounts in some cases. I have a 7-11 prepaid phone which has a Rogers number (not a Fido number) and calls during the day from my phone to that one qualified under Rogers-to-Rogers.

[chunhei]

i just called. hold for 40 mins
and got transfer to wrong department?
she said cannot waive $35 admin fee
and that $17.50 is corporate plan.

and n95 without vision is $299 i believe is wut she said?

i'd suggest not calling 2day... since its just after labour day/long wknd & all.
guess i'll call again in a few days.

[Chinboyz]

Just called retentions and was offered this plan for $25

250 daytime
Unlimited evenings and weekends after 6pm
Call Display
Unlimited Incoming
100 Cdn Long distance

What do you guys think?

The only thing left that I want is Text Messaging. Do you think I can ask for more?

Thanks

I just called now to ask for text messaging and voicemail and the Retentions rep said "unlimited incoming" is not offered anymore since it's Sept. Did anyone else get that?

[noxe2]

Ok, so I called into Retentions, got an OK deal, but now I look at the Rogers Online site and it doesn't show what was offered to me (some things are missing). I called Rogers back but the wireless section's customer rep is suggesting I wait till I get my bill, what do I do? I mean they offered me Unlimited Evenings starting at 6 but the Customer Rep confirms its set at 9 for me, wtf :mad:

[nitroblu]

if I mention I would like to do a HUP while I'm talking with retentions, would that increase the odds of the rep willing to offer me a better plan?

[PrimaryTech]

Ok, so I called into Retentions, got an OK deal, but now I look at the Rogers Online site and it doesn't show what was offered to me (some things are missing). I called Rogers back but the wireless section's customer rep is suggesting I wait till I get my bill, what do I do? I mean they offered me Unlimited Evenings starting at 6 but the Customer Rep confirms its set at 9 for me, wtf :mad:

When obtaining a retention plan, it usually kicks in on your next end of billing date (the rep should have told you that). For example if your billing date ends September 10, your new plan would kick in September 11.

[PrimaryTech]

if I mention I would like to do a HUP while I'm talking with retentions, would that increase the odds of the rep willing to offer me a better plan?

The less months left on your contract the better, hence the more months you sign the better deal you will be offered. HUP has nothing to do with it. Its all about contracts and how long you are willing to sign your life away for:)

[905fcuk]

Just got my aunt this,

27$/month
100 + 50 anytime
1000 e&w @ 6
unlimited incoming
unlimited network calling
100 canadian long distance

What do you think? I think its alright...

[arias86]

That's pretty good.... Network calling is huge!

Evenings and weekends would be nice, but for 27 I think that's good.

Just got my aunt this,

27$/month
100 + 50 anytime
1000 e&w @ 6
unlimited incoming
unlimited network calling
100 canadian long distance

What do you think? I think its alright...

[kcin]

What is the strategy for when they inevitably screw up your contract and "forget" to add some of the things you negotiated?

Signed a new contract last month, rep offered 1000 free long distance minutes, and low and behold I am being charged for LD on my first bill. I called in and of course they say they have no record of this and will have to charge me.

Apparently the CSR I originally spoke to is supposed to call me back and explain why it isn't showing up. I will be firm that it was reiterated several times that it was supposed to be free and I shouldn't be getting charged.

What sort of leverage do I have besides my word against theirs??

Thanks

[mcg]

Well, that happened to me too... I just said... oh, there is supposed to be long D on my plan... and when the rep says "well sorry it doesn't come with the plan", I just said "well the rep who signed me on the contract said there was"... and then the rep goes "no record"...

...and I just keep saying "there's supposed to be LD" until he or she gives up. :lol:

[konfusion666]

Just got my aunt this,


Those of you who call them to get retention plans for other family members... how do you go about doing this?

"Yeah, I know I don't sound like a 60 year old woman, but she gave me permission to screw around with her account..."

[decent_cell]

Mega Time 30 - $30.00
Additional Minute Rate - $0.35
Target Message Tag - $0.00

Target Message Tag - $0.00


Unl. Local Calls 3 Mths
Unlimited Eve/Wknd Minutes
150 Weekday Minutes
5PM Early Eve. Calling Option
6PM Early Eve. Calling Option
50 Minute Bonus
50 Minute Bonus
Local Airtime Bonus
Unlimited Incoming Calls Opt.
Local Airtime Bonus
Local Airtime Bonus
CIBC Bonus Airtime 100 min
Goodwill 25 Minute Credit
Tenure Reward - 10 min Bonus
50 Bonus minutes
50 Bonus minutes
50 Bonus minutes
50 Bonus Minutes
Unl. Incoming local calls

what u guys say about this deal??? can i get something better

[tigershot]

For $20 + $6.95 SAF + 911, This is what I got.
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes

I also got Data plan for $20.




Just got my aunt this,

27$/month
100 + 50 anytime
1000 e&w @ 6
unlimited incoming
unlimited network calling
100 canadian long distance

What do you think? I think its alright...

[kwk1]

I got for $17.00 + SAF (6.95)+(911)

250 anytime minutes

Unlimited early evening 6pm + weekends free

Roger's to Roger's free

Call Display

Caller ID

Who called

Enhanced voicemail

125 text messages free

Unlimited incoming text messages




So, I'm happy with that plan.

[mcg]

Nice plans!

But I have to say, do you guys mind elaborating on what you said to the representative to get such plans?

ie. the data plan for $20 - every rep I spoke to said they could not discount it further, even if I added it on 2 lines.

Rather than posting up your plan and saying "what do you think?", when it is obviously a rhetorical question, it would be much appreciated for those who don't have as awesome of a plan (ie. me :D) to call in and ***** at them!

[nitroblu]

Nice plans!

But I have to say, do you guys mind elaborating on what you said to the representative to get such plans?

ie. the data plan for $20 - every rep I spoke to said they could not discount it further, even if I added it on 2 lines.

Rather than posting up your plan and saying "what do you think?", when it is obviously a rhetorical question, it would be much appreciated for those who don't have as awesome of a plan (ie. me :D) to call in and ***** at them!
yes, exactly! please help! I've already posted this type of question numerous times, but no one replies, and it just gets buried under people's posts on their awesome plans...which quite frankly are meaningless to those of us who don't know how to ask for it

[Pavel]

Nice plans!

But I have to say, do you guys mind elaborating on what you said to the representative to get such plans?!
Bear in mind that each region or Province has their own offers. For example, those in Manitoba will have fantastic plans because Rogers doesn't have many subscribers there and they want to lure people away from the competition. In addition, some posters are reluctant to give out much details except to let others know that they got a deal aka bragging rights.;)

[mcg]

Perhaps you're right.. but I won't give up until I get an above average wireless plan! This is what RFD exists for :)

[gman]

Nice plans!

But I have to say, do you guys mind elaborating on what you said to the representative to get such plans?

ie. the data plan for $20 - every rep I spoke to said they could not discount it further, even if I added it on 2 lines.

Rather than posting up your plan and saying "what do you think?", when it is obviously a rhetorical question, it would be much appreciated for those who don't have as awesome of a plan (ie. me :D) to call in and ***** at them!

I called.

ME: I called because I has not been in contract for 2 years. I wonder if you can give me a competitive monthly plan.

CSR: Let me check your account. ...
CSR: Since you are a loyal customer, I have a good plan for you. It is such and such ....

[Firestorm]

Nice plans!

But I have to say, do you guys mind elaborating on what you said to the representative to get such plans?

ie. the data plan for $20 - every rep I spoke to said they could not discount it further, even if I added it on 2 lines.

Rather than posting up your plan and saying "what do you think?", when it is obviously a rhetorical question, it would be much appreciated for those who don't have as awesome of a plan (ie. me :D) to call in and ***** at them!Ask if they can't discount the data plan, if they're willing to subsidize the voice or value packs instead as a workaround.

[dealtaker]

Those of you who call them to get retention plans for other family members... how do you go about doing this?

"Yeah, I know I don't sound like a 60 year old woman, but she gave me permission to screw around with her account..."
I don't know how other do it but this is what I did.
My son wasn't getting anywhere talking to them so I got them to add me to his account as someone who could make decisions and changes for him.
But then when I phone in I said I was so and so and my son has authorized me to make changes to his plan.
The rep just so oh okay and asked for his phone number. Then she asked for some more informaion which I didn't have but she went ahead and did it anyways.
Not a great plan but not bad.
300 minutes anytime
9:00 evenings and weekends
The value pack with text/caller id/vm
Unlimited incoming
Some more little things but I can't remember the details right now.

$31.00 all in, including system access fee.

So just get your friend/relative to authorize you and then you are good to go.

[tigershot]

At first I just wanted the phone with the usual voice plan, and the CSR guy said that it's useless getting a smart phone without a data plan. At first he offered me data plan for $30, but I said that it was too much for me. Later on he said, since you've been a polite customer, I will give it to you for $20 (no kidding). I was like, okay, I'll take it. I have to say, the CSR was extremely nice. I told this to my friend and he got the data plan on a family plan for $15.

I would say, be nice to them and ask for options. Negotiate, that's how you get it. There is no secret to getting a good plan. It's all luck and how you negotiate.



Nice plans!

But I have to say, do you guys mind elaborating on what you said to the representative to get such plans?

ie. the data plan for $20 - every rep I spoke to said they could not discount it further, even if I added it on 2 lines.

Rather than posting up your plan and saying "what do you think?", when it is obviously a rhetorical question, it would be much appreciated for those who don't have as awesome of a plan (ie. me :D) to call in and ***** at them!

[kosta96]

200 dt mins
u/l evenings weekend @5
u/l web, incoming , texting
MY10 NATIONWIDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!! OMG!!~
CID, VM, CC, CF, CW
1000 long dstance including u.s canada
r2r r2f r2rhomephone nationwide cells & home phones

ISN"T IT THE BEST PLAN?
ALL 4 $40 with all fees (tax & SAF)

MINE IS SEEMS THE MOST SUPERIOR rIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!OMG OMG OMG OMG

how did you get this plan, i have a my5 and they say you can't add long distance minutes to it, cuz the system gets confused.

[mlerner]

how did you get this plan, i have a my5 and they say you can't add long distance minutes to it, cuz the system gets confused.

There are two my5 plans, the $25 for local my5 and the $35 nationwide my5. You have to get the $35 plan for long distance numbers.

[Kaitlyn]

There are two my5 plans, the $25 for local my5 and the $35 nationwide my5. You have to get the $35 plan for long distance numbers.

but I think he's saying you can't have a my5 plan then add 100/1,000 LD minutes on top of it...

[Kaitlyn]

200 dt mins
u/l evenings weekend @5
u/l web, incoming , texting
MY10 NATIONWIDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!! OMG!!~
CID, VM, CC, CF, CW
1000 long dstance including u.s canada
r2r r2f r2rhomephone nationwide cells & home phones

ISN"T IT THE BEST PLAN?
ALL 4 $40 with all fees (tax & SAF)

MINE IS SEEMS THE MOST SUPERIOR rIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!OMG OMG OMG OMG

Break down your pricing... not sure how you could mathematically be paying $40/month for that :)

And what phone?

[mlerner]

but I think he's saying you can't have a my5 plan then add 100/1,000 LD minutes on top of it...

Shouldn't have any effect, the number is in the my5 so the billing system knows how to bill the call.

[coldpower27]

i just called. hold for 40 mins
and got transfer to wrong department?
she said cannot waive $35 admin fee
and that $17.50 is corporate plan.

and n95 without vision is $299 i believe is wut she said?

i'd suggest not calling 2day... since its just after labour day/long wknd & all.
guess i'll call again in a few days.

17.50 EPP is not coporate, n95 without Vision is $299 though at Rogers. Much cheaper a TSCC.

[goothu99]

Hey Guys,

I'm currently under a family plan that is going to expire in Feb.2009.
3 phones- 100 pooled weekday minutes
unlimited weeknights after 9pm, and weekends
$80 a month

I was wondering if I can get at least 1 of the phones to have free caller ID, earlier evenings/weekends and unlimited text messaging?

thanks

[VaderX]

as of august 1, no more unlimited incoming plans. Only addons which is $15 :( I can't seem to get them to add it to my plan for free...

is customer retentions and customer relations same?

[water_boy]

I use my phone heavily and was paying over $200 for for almost 1 and a haldf years. What I get now comes to a total of $64 including taxes a month including taxes this includes:

300 daytime minutes
300 bonus daytime minutes
50 bonus daytime minutes
1000 canadian long distance
unlimited rogers network (r2r and r2fido)
unlimited incoming calls
unlimited internet browsing for my htc tytn
name display
voicemail
125 text messages

What do you think?

Keep in mind I was heavily over paying rogers for some time, and the customer retention guy I was dealing with was in a good mood. But I was firm and set exactly what I wanted and was unwilling to compromise what I needed. The only thing we discussed was how much I was willing the pay.

[water_boy]

as of august 1, no more unlimited incoming plans. Only addons which is $15 :( I can't seem to get them to add it to my plan for free...

is customer retentions and customer relations same?

NO. Customer relations deals with keeping you happy. Customer retention is to keep you as a rogers customer. Kinda like talking to the manager at a store (customer relations) and talking to the stores corporate owner (customer retention)

[mcg]

:lol: I cannot even get to relations now... I call in and the rep was like.. "I'll talk to them for you, I can't transfer you there unless you are the account holder".

Damnit. I've tried about a dozen times now over the course of the month, my account probably has sirens all over it!

[Kaitlyn]

:lol: I cannot even get to relations now... I call in and the rep was like.. "I'll talk to them for you, I can't transfer you there unless you are the account holder".

Damnit. I've tried about a dozen times now over the course of the month, my account probably has sirens all over it!

...are you the account holder?

[mcg]

No, my dad is, I have to keep it under his name since he has the 19 years of history with Rogers.

[Kaitlyn]

No, my dad is, I have to keep it under his name since he has the 19 years of history with Rogers.

Well then, it would make sense.

You can't cancel the account so you can't talk to the people who would cancel it for you.

[mcg]

I guess you're right, before I could easily talk to them and the representative didn't ask me about whether or not I was the account holder or not.

Anyways, my dad isn't the best at English so even if I put a script in front of him he wouldn't be able to negotiate anything :(. Only option I have is to pose and do the dirty work. But as far as my progress goes, I've gotten nothing and I'm tired of waiting and calling... I'll try a few more times, if it doesn't go, I'll settle down with what I have now.

[Minidisc]

I guess you're right, before I could easily talk to them and the representative didn't ask me about whether or not I was the account holder or not.

Anyways, my dad isn't the best at English so even if I put a script in front of him he wouldn't be able to negotiate anything :(. Only option I have is to pose and do the dirty work. But as far as my progress goes, I've gotten nothing and I'm tired of waiting and calling... I'll try a few more times, if it doesn't go, I'll settle down with what I have now.

I've been having the same problem except the account is under my mother's name. Which means even impersonating is out of the question. If I get her to transfer the account to my name (i.e. making me the account holder), would I be able to keep her tenure as well?

[icebird144]

I've been having the same problem except the account is under my mother's name. Which means even impersonating is out of the question. If I get her to transfer the account to my name (i.e. making me the account holder), would I be able to keep her tenure as well?

You can ask the mother (or whoever the account holder is in other people's cases) to add you as an "authorized person", then you have the same power as an account holder.

The agent would ask the account holder to verify DoB, address and such, then ask for your info.

[Kaitlyn]

You can ask the mother (or whoever the account holder is in other people's cases) to add you as an "authorized person", then you have the same power as an account holder.

The agent would ask the account holder to verify DoB, address and such, then ask for your info.

I'm PRETTY SURE an authorized person still cannot CANCEL the account...

[doltingi]

You can ask the mother (or whoever the account holder is in other people's cases) to add you as an "authorized person", then you have the same power as an account holder.

The agent would ask the account holder to verify DoB, address and such, then ask for your info.

not exactly. i called CSR the other day to put me as an authorized user (my dad is the account holder:twisted:) and i asked if i'd have same power as the account holder and she said i will have the same power as the account holder but only i won't be able to cancel the account.

so which means, even if you get to talk to retention department and threaten to cancel, they will call your bluff and just say "well you're not the account holder" and turn you down.

[doltingi]

200 dt mins
u/l evenings weekend @5
u/l web, incoming , texting
MY10 NATIONWIDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!! OMG!!~
CID, VM, CC, CF, CW
1000 long dstance including u.s canada
r2r r2f r2rhomephone nationwide cells & home phones

ISN"T IT THE BEST PLAN?
ALL 4 $40 with all fees (tax & SAF)

MINE IS SEEMS THE MOST SUPERIOR rIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!OMG OMG OMG OMG

this just seem like someone trying to pull a big joke on us.
it's $40 after tax, not even before. come on!
and the part where he "paste & copied" his online bills, i think he just paste and copied parts of others' and wrote some other stuff himself.
unless he can show me photocopied version of it, i'd have to call it a BS.

[eeto]

I'm PRETTY SURE an authorized person still cannot CANCEL the account...

ya, they make everything a hassle. I'm an "authorized person" for my mom's account. Changes and such is ok for authorized person, but when it comes to cancel they would ask the acc holder to acknowledge the bits and parts (ie. name address postal code; do you know authorized person is requesting a cancellation?), then I can resume back on the phone.

Changes are still ok, so you can negotiate with them as authorized person.

so which means, even if you get to talk to retention department and threaten to cancel, they will call your bluff and just say "well you're not the account holder" and turn you down.

they won't turn you down. They'll just go and ask "is the acc holder around that I can speak with him/her?". BUT at this point through my experience, that means the rep is really ready to cancel without offering anything.

[Minidisc]

not exactly. i called CSR the other day to put me as an authorized user (my dad is the account holder:twisted:) and i asked if i'd have same power as the account holder and she said i will have the same power as the account holder but only i won't be able to cancel the account.

so which means, even if you get to talk to retention department and threaten to cancel, they will call your bluff and just say "well you're not the account holder" and turn you down.

Yea, same situation. I called today and asked about cancellation. I told her I was negotiating on behalf of my mother and that I could easily just get her to call and cancel. She still didn't even try to offer me anything at all. She just told me that I wouldn't be able to cancel and left it at that.

[eeto]

Yea, same situation. I called today and asked about cancellation. I told her I was negotiating on behalf of my mother and that I could easily just get her to call and cancel. She still didn't even try to offer me anything at all. She just told me that I wouldn't be able to cancel and left it at that.

I don't think you can say "negotiating on behalf of my mother". First, other than account holder, you need to have your name "pre-registered" in the account, we'll use the term "authorized person". When take to CSR, "name on the bill" = "account holder", "and who am i talking to?" = "you, authorized person". There onwards will put you through retentions. Retentions will ask you again this information, when you mention cancel, they can and always had ask to speak with my mother, the "account holder". She would say yes yes, postal code, yes, I'm letting my son continue.. then she hands back the phone to me to proceed, then the retention has to keep me happy :D

[doltingi]

I don't think you can say "negotiating on behalf of my mother". First, other than account holder, you need to have your name "pre-registered" in the account, we'll use the term "authorized person". When take to CSR, "name on the bill" = "account holder", "and who am i talking to?" = "you, authorized person". There onwards will put you through retentions. Retentions will ask you again this information, when you mention cancel, they can and always had ask to speak with my mother, the "account holder". She would say yes yes, postal code, yes, I'm letting my son continue.. then she hands back the phone to me to proceed, then the retention has to keep me happy :D

of course this is possible IF you have the account holder right next to you, but if you're calling them by yourself, you can't go anywhere with the retentions.

and that is why, i call them everytime pretending to be my dad and got us the deal :cheesygri

[eeto]

of course this is possible IF you have the account holder right next to you, but if you're calling them by yourself, you can't go anywhere with the retentions.

and that is why, i call them everytime pretending to be my dad and got us the deal :cheesygri

sadly i cant pretend my mom :(

[mcg]

It's weird, because I actually got my dad free call forwarding myself, under my own name, and not his. I guess for the big ticket items I need to pose as him.

I'll call again tonight and see what I can do.

On the side note, this has seriously become like a part time job, calling into retentions :lol:

[arias86]

I am being offered Nokia N95 for 199 (no activation fee), iPhone for 249 (35 fee), and Sony ericsson K850i for 99$ (no fee). Which would should I take? You guys think I should call back to negotiate the iPhone?

I called in just now and am being offered:

- 100 long distance
- UL incoming
- Evenings/weekends @ 6
- 200 daytime
- Caller ID/VMail

20$ with 2 year term (or 50 bonus minutes and 3 year term)

I simply said I pay too much every month and want to cancel as I have a family plan with Bell I can switch over to.

Used the 1-888-936-7283 number, but then got a message that the number would be changed, so called that. Got through to retentions directly.


Any advice on the phones?!

[browneyed]

Hi, I've been with rogers for about 6 yrs (average) my plan is very very basic (always has been) i've never even asked for a phone upgrade. When I have inquired about the credits to upgrade my phone, they tell me that yes i have credits but depends on the phone i want, and they can't even disclose a range for me to work with! My current plan is below.

5$ credit (old corporate plan)
75 daytime mins (50 daytime minutes + 25 anytime minutes)
unlimited eve/weekend starting @6
+7 for caller id (i've recently added this within the last 3 days because of excessive crank calls)
25$ -$5 (credit) + $7 (CID) + SAF/.50 = 33.67

Prior to the $7 CID add on i've always gone over my regular amount due to text msging/and 75 daytime mins is not much at all as you know. But i am on a strict budget and can't afford to pay anything more than $25 inc. taxes + SAF.

I am such the non-aggressive type, and in the past all rogers hasn't offered me anything. Can someone offer me any advice to get myself a better plan.

[doltingi]

It's weird, because I actually got my dad free call forwarding myself, under my own name, and not his. I guess for the big ticket items I need to pose as him.

I'll call again tonight and see what I can do.

On the side note, this has seriously become like a part time job, calling into retentions :lol:

if your plan and your dad's plan is almost the same except the call forwarding, you can just call the retentions and ask them to "match" yours with your dad's.

my dad and i have different plans with different addons (i get more credits :D) and i wanted to see if this works, so i called about three days later and asked if they can change my dad's to match mine. the rep did it without hesitations....... of course, i just changed my dad's back at the end to his old one to save 5 bucks a month.

mine: $25
250 daytime mins
UL EW @ 6pm
R2R
CID, Enhanced VM
500/50 msging pack
50 International txt msg
100 LD
+ $15 personal email on BB

dad's: $20
250 daytime mins
UL EW @ 6pm
R2R
CID, VM
100 LD

i called them so many times trying to get some discounts on the data plan but they wouldn't budge. i was even sent to a data plan department, but no luck. what I told them was that it seems people who are getting iPhone are getting special treatments as to having better voice plans AND discounts on $30 data plan to be reduced by $5 to $15 a month where as I find it hard for BB users to get such discounts on data plan itself. The rep talked to his manager but came back with answer, NO.

[Chinboyz]

I just called now to ask for text messaging and voicemail and the Retentions rep said "unlimited incoming" is not offered anymore since it's Sept. Did anyone else get that?

I just called Rogers and was offered the first plan I was quoted for $25

250 daytime
Unlimited evenings and weekends after 6pm
Call Display
Unlimited Incoming
100 Cdn Long distance

Unlimited incoming is offered again. Each rep is so different from everyone else. Told me that if I got an Iphone, I would have to get the data plan, cause he said that some customer did not get the plan and used data accidentally and was charge $20,000. These Rogers Reps are Ridiculous! Anyways I tried for text messaging and the rep said I had to add $5. Anyone getting text messaging included in their package these days?

[Eric2k]

For new signups is the 17.50 rogers EEP plan still the best?


Just wondering what best options for new signup on rogers is right now.

[nitroblu]

For new signups is the 17.50 rogers EEP plan still the best?

Just wondering what best options for new signup on rogers is right now.
you would have to be an employee of a company that has negotiated that plan with rogers to get that, no? those of u trying to get corp plans fraudulently just force rogers to give those of us eligible for corp plans fewer features

on a side note, I'm afraid of calling back into retentions now lol. last time I called, the rep i got pretty much told me there was nothing she could do for me and even gave me all the steps on how to properly cancel lol

[arias86]

you would have to be an employee of a company that has negotiated that plan with rogers to get that, no? those of u trying to get corp plans fraudulently just force rogers to give those of us eligible for corp plans fewer features

on a side note, I'm afraid of calling back into retentions now lol. last time I called, the rep i got pretty much told me there was nothing she could do for me and even gave me all the steps on how to properly cancel lol


there is hardly any consistency between the reps, trust me. made retentions calls to fido AND rogers today.

[t_raps]

i called rogers today and got a really nice rep on the phone, told her bell offered me a good deal and she said he would be able to match that.

for 28.19 (everything included taxes,saf,911) this is what i got:

200 weekday minutes
unlimited weekends
evenings from 5PM
1000 canadian long distance minutes
caller id
voice mail

i didnt even have to renew my contract.

[johnlee1986]

i called rogers today and got a really nice rep on the phone, told her bell offered me a good deal and she said he would be able to match that.

for 28.19 (everything included taxes,saf,911) this is what i got:

200 weekday minutes
unlimited weekends
evenings from 5PM
1000 canadian long distance minutes
caller id
voice mail

i didnt even have to renew my contract.

Hmmm, what did you say initially because I called the number given in the front page today, and I told him my contract is up soon (4months) and I'm looking around for other phones companies because I'm paying $50 and it's not worth it.

And he basically just offered me plans that were listed on the website and when I said none of them fit me and if he had a more competitive plan he said "Sorry, we do not have anything for you." and I said well thank you for the 4 years of service and I will be moving on to another company and he said "I respect your decision have a nice day"

[kav1]

My current plan:
250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
_______________________________
$20 + 6.95 + 0.50 + tax

I really want to get either 125 texts or 1000min long distance in Canada.

I called the retentions department today and they said there is absolutely no way to do it. They offered to swap out the R2R for either the 125 texts or 1000min long distance but said it was not in the ability to add them without taking something off.

I asked then about adding a value pack - where I already have the call display and VM credits, would those add towards the value pack instead and they said they would come off with the features..

:(

[mcg]

Well thank the gods for shedding light on me just now, I finally got what I wanted. I had a hard time getting to retentions posing as my dad at first - the representative put me on hold and talked to the retentions rep, and we were in a 3-way conference call for a moment before the initial rep hung up.

The retentions rep I talked to was so nice, and was the type of person would like to talk to for customer support - cheerful and friendly. We talked for a long while and I explained my situation, and he basically agreed to most of my requests (except data plan). I was trying to get R2R and 6pm as a courtesy, but I didn't want to push for so much and what was not necessary.

What I did when I encountered the initial rep was say that I needed to talk to customer relations, but then she went to ask what the problem was. I said I wanted to swap my CID/VM combo and credits for the $11 pack (and any credits if possible), and to see if the data plan pricing was negotiable. She asked if I "wanted to cancel", but I just bluntly said I wanted to negotiate my plan and that I was not calling to cancel. Then she went to put me on hold, and spoke to a retentions rep who later spoke with me.

My current wireless plan is now as follows for slightly less than $20 inclusive:

250 Daytime Minutes
E/W 8pm
Unlimited Incoming Opt.
$11 Value Pack
Call Forwarding 2500 min
100 LD

I have to admit that this was the one stroke of luck I needed. Many thanks to all that helped! I can finally stop camping this thread :lol:

[Eric2k]

you would have to be an employee of a company that has negotiated that plan with rogers to get that, no? those of u trying to get corp plans fraudulently just force rogers to give those of us eligible for corp plans fewer features

on a side note, I'm afraid of calling back into retentions now lol. last time I called, the rep i got pretty much told me there was nothing she could do for me and even gave me all the steps on how to properly cancel lol

Hi,

1.http://www.howardforums.com/showpost.php?p=11606895&postcount=1

K? I am simply asking is there any thing BETTER for new signups for even more but worth getting over this deal.

2.Rogers/bell/telus don't get paid anything beyond what end users pay them for any Cooperate plans or "employee price plans"

Companies might pay for are SUBSIDIZED plans IE they pay for your cell bill, if i was talking about cloning a sim of one of those, SURE get mad at me.


Hell, i am not even discussing how to get EEP's or people who will do them. But more power to people who do.

[litecaster]

anybody try calling more than once in the same day? how successful were u...

what's your strategy when they say "so should we cancel your plan at the end of the cycle?", if they don't offer anything.

[arias86]

Just called for a friend, she had:

- MY5
- Unlimited evenings @ 9
- 200 daytime
+ System access fee + 911 = 48


Switched to:
- Network calling
- 1000 evenings @ 9
- 100 daytime
- CID/VM/125 Text
+ system access + 911 = 49

We simply switched to a different plan. Retentions couldn't offer much as she was 3 months into a three year contract, but because I extended her contract for another 3 months, they gave her:
- 3 months local unlimited
- first month fee waived

[905fcuk]

Just called for a friend, she had:

- MY5
- Unlimited evenings @ 9
- 200 daytime
+ System access fee + 911 = 48


Switched to:
- Network calling
- 1000 evenings @ 9
- 100 daytime
- CID/VM/125 Text
+ system access + 911 = 49

We simply switched to a different plan. Retentions couldn't offer much as she was 3 months into a three year contract, but because I extended her contract for another 3 months, they gave her:
- 3 months local unlimited
- first month fee waived

Uh, honestly I think your friend got a ****** deal. Is she a student? Why dont you get her the 25$ student plan? Its pretty much what shes getting but a lot cheaper.

Instead of the network calling, she would get my5+5. On top of that, the Student 25$ plan offers her 150 daytime minutes.. 1000 evening&weekend @ 6, 500 overtime minutes.. and she could even get the (CID,VM,125 text package) with an additional 5$ credit. In the end with taxes and fees included.. her total would be about 42!~

[Nermal]

CIBC Bonus Airtime 100 min


I'm curious about this code.

Does anyone have any idea who qualifies for this? Is it an employee offer of some sort, or is it possibly a bonus for having your account pre-authorized on a CIBC credit card or something?

I tried calling consolidated customer relations earlier today, and the rep I spoke to was not familiar with this offer/code.

[gzajay]

Buddy was close to the end of his contract -- about 6 months left so he called in to renew.

Before:
$30
100 anytime
1000 EW after 9
Unlimited Incoming
+ CID + SAF + Taxes

After:
$30
200 minutes
Unlimited EW after 9
Unlimited Incoming
Unlimited Network Calling
100 Long Distance in Canada
CID
+SAF + Taxes

He called twice today to retentions...first didn't offer him anything good. The second time he went in quoting a plan Telus "offered" him

[arias86]

Uh, honestly I think your friend got a ****** deal. Is she a student? Why dont you get her the 25$ student plan? Its pretty much what shes getting but a lot cheaper.

Instead of the network calling, she would get my5+5. On top of that, the Student 25$ plan offers her 150 daytime minutes.. 1000 evening&weekend @ 6, 500 overtime minutes.. and she could even get the (CID,VM,125 text package) with an additional 5$ credit. In the end with taxes and fees included.. her total would be about 42!~

You know, I didn't think it was great either but considering she was only 3 months in we didn't have much leverage. But I will try your suggestion, I wonder if that includes network calling (you get that on most plans with a 3 year commitment).

[905fcuk]

You know, I didn't think it was great either but considering she was only 3 months in we didn't have much leverage. But I will try your suggestion, I wonder if that includes network calling (you get that on most plans with a 3 year commitment).

Hmm.. I dont think shell be able to get the network calling. But I mean, if there is a select number of people that she calls, its 10 numbers that she can talk & text unlimited-ly LOL.

[tokiwadai]

Didn't know about this retention plan thingy until today :o

Already 'extended' my phone plan with Rogers WITHOUT retention plan after finishing 3 yrs plan w/ them.
It was just 2 weeks ago when I signed the new contract.
Do you think I can still get this retention deal? >:( :confused:

[shopper-X]

I'm curious about this code.

Does anyone have any idea who qualifies for this? Is it an employee offer of some sort, or is it possibly a bonus for having your account pre-authorized on a CIBC credit card or something?

I tried calling consolidated customer relations earlier today, and the rep I spoke to was not familiar with this offer/code.

Those are just filler codes under pending plan changes.
We ran across the same deal when we signed up our 2nd line.

Here is what ours said back in April and it was nowhere near what we were offered.

250/Unlimited Eve/Wkds Plan - $20.00
-Target Message Tag - $0.00
-Target Message Tag - $0.00
-Unl. Local Calls 4th Mth
-Unl. Local Calls 3 Mths
-5PM Early Eve. Calling Option
-6PM Early Eve. Calling Option
-Unlimited Incoming Local Calls
-50 Minute Bonus
-250 Wkday/Unltd. Eve/Wkends
-Local Airtime Bonus
-Unlimited Incoming Calls Opt.
-Local Airtime Bonus
-Tenure Reward - 10 min Bonus
-CIBC Bonus airtime 100 min
-Local Airtime Bonus
-Goodwill 25 Minute Credit

Additional Services
-Detailed Billing
-Call Forward/Trans.Pay Per Use


The plan we did get was:


250/Unlimited Eve/Wkds Plan .............20.00
100 Canadian Long Distance................0.00

Value Pack (VM, CID, 125 Sent Text)......11.00
Savings: Monthly Plan Credit ...........(10.00)

6PM Early Eve. Calling Option.............5.00
Savings: Monthly Plan Credit ............(5.00)

Unlimited Incoming Calls Opt.............10.00
Savings: Incoming Calling Opt. Cr.......(10.00)

Rogers to Rogers Calling..................5.00
Savings: Rogers to Rogers 3Yr Bonus......(5.00)

911 Emergency Svc Access Fee..............0.50
Saskatchewan Gov't 911................... 0.38
System Access Fee.........................6.95
GST (5%)..................................1.44
PST (5%)..................................1.44

Total for Wireless.......................31.71

[kav1]

I tried one last time tonight to get a value pack added instead of my individual VM and CD credits and had a very interesting experience.
The very nice retentions rep said my whole account was messed up because credits were given as "monthly service credits" instead of "credit for voicemail, etc. He told me Rogers would only allow a $20 max monthly service credit total so I would have been paying more than I was told. He said there really was no way to add the value pack without adding some money. So he did about correcting some of the credits on my file and I also asked him to add the $5 1000 min Canadian long distance.

He came back and said it was all done. And when he told me the total I was in shock! See below - I am more than happy with this deal and may even get a new phone to lock into it for 3 years.

OLD
250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
________________________________
$20 + 6.95 + 0.50 + tax

NEW
250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
$11 Value Pack (inlcudes 125 txt, VC and CD)
1000 min long distance
(no contract extension)
________________________________
$23.45 with 911/system access!! (26.50 after taxes)!!! :)

am a little in shock right now.

[VaderX]

My current plan:
250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
_______________________________
$20 + 6.95 + 0.50 + tax



what kinda credits are you getting? Is the unlimited incoming part of the plan or are they crediting the $10? I'm just curious how you got that awesome plan, did you have them match another plan from fido or something?

[kav1]

I just called to confirm. I have the following credits:

-5 R2R
-10 Unlimited Incoming
-5 System credit
-10 System credit

I don't quite understand how it comes to 26.50 after taxes but they confirmed all the options and credits. The only downside is I just learned they only applied the credits for 3 years. This was not advised to me on the phone. Some of the previous credits removed were not for a set duration of time.

[VaderX]

what number is the customer retentions? The number on the first page does not work and everytime i say retentions in the automated machine, it takes me to customer relations.

[chunhei]

what number is the customer retentions? The number on the first page does not work and everytime i say retentions in the automated machine, it takes me to customer relations.

they told me there is no number for retention anymore.
for some reason i think that's a lie.
just like the lady who told me $17.50 is corporate. lol

[VaderX]

they told me there is no number for retention anymore.
for some reason i think that's a lie.
just like the lady who told me $17.50 is corporate. lol

what do you guys do to get to them?

I said cancel and still got customer relations :confused:

[xcspeed]

customer relations is retention.

[hiredmuscle]

Hi Kav1,

how long have you been with Rogers and do you have a lot of their services before? When I called, they were like you only have 450 dollars in revenue with us last year and so they can't give me as good of a discount as ppl with more.

[theastroboy]

For this once, your Rogers rep was not lying. I called the retention number (you can find that in the forum) and was politely greeted by a voice message saying the number will be discontinued in the near future.

they told me there is no number for retention anymore.
for some reason i think that's a lie.
just like the lady who told me $17.50 is corporate. lol

[kav1]

Hi Kav1,

how long have you been with Rogers and do you have a lot of their services before? When I called, they were like you only have 450 dollars in revenue with us last year and so they can't give me as good of a discount as ppl with more.


I've been with them for about 6 years, if I recall correctly.

[kav1]

Do you guys think I can call back and ask that they take off the 3 years limited on the discounts? I would even sign a new contract if need be with a new phone to do this.

[mcg]

here is what I experienced when I tried different methods to get to retentions:

"representative" + "wireless", then speak to the rep to get to retentions
"customer relations/retentions", I get sent to a regular rep
"cancel my phone", I get send to "customer care"
and the # in the first page: redirects me to the regular support # automated machine.

[Buddhacris]

250 Minutes
Free Evenings starting at 6
Free Weekends
Unlimited Rogers to Rogers
Unlimited Incoming
Caller ID
Voice Mail
+New phone w/o activation fee (which I will be selling)

$25 + SAF

I got this after threatening to cancel after my one year contract was over.

[kav1]

Anybody else have any experience with limited duration credits and discounts? I wasn't told they were only for 3 years but the customer service department I called afterwards states they have been added to expire in 3 years - my contract still ends in 10 months.

[Firestorm]

Ok, I still haven't received my bill for my date ending August 24th. It's now September 3rd. I was hoping to see if I was overcharged or not so I could return my iPhone if I was, but it's so late that I had to go over 30 minutes of use. Is anyone else having late bills?

[mcg]

Anybody else have any experience with limited duration credits and discounts? I wasn't told they were only for 3 years but the customer service department I called afterwards states they have been added to expire in 3 years - my contract still ends in 10 months.

What you see online are what your credits are, I believe!

As for the billing issue, I have my bills sent online so I don't have the possibility of it being lost in the mail. Perhaps you should call in and ask the rep to take a look at your bill.

[EbonyRose]

I just called to confirm. I have the following credits:

-5 R2R
-10 Unlimited Incoming
-5 System credit
-10 System credit

I don't quite understand how it comes to 26.50 after taxes but they confirmed all the options and credits. The only downside is I just learned they only applied the credits for 3 years. This was not advised to me on the phone. Some of the previous credits removed were not for a set duration of time.

Have you actually gotten a bill yet? I think there's something definitely wrong with your account, because the services and credits don't match up. Your bill should look something like:

200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -5.00
50 Bonus minutes 0.00
50 Bonus minutes 0.00
Value Pack 11.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
Canadian LD Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
.............
Total before taxes: $33.45

With all the credits and options you've listed, your bill should come to around $33.45 BEFORE taxes, unless you didn't list all of your credits. Let us know when your bill comes in. I'm extremely curious how all that can come to $26.50 after taxes and fees.

[kav1]

Have you actually gotten a bill yet? I think there's something definitely wrong with your account, because the services and credits don't match up. Your bill should look something like:

200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -5.00
50 Bonus minutes 0.00
50 Bonus minutes 0.00
Value Pack 11.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
Canadian LD Anytime Option 5.00
6PM Early Eve. Calling Option 5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
.............
Total before taxes: $33.45

With all the credits and options you've listed, your bill should come to around $33.45 BEFORE taxes, unless you didn't list all of your credits. Let us know when your bill comes in. I'm extremely curious how all that can come to $26.50 after taxes and fees.

I agree, I couldn't make it add up. The monthly plan credits are actually 5 and 15. I also believe that my 6PM early Eve was credited though they didn't mention that to me on the phone when I called las time but the total does suggest that it is.. I will most definitely post up the bill once I get it..

Any advice on the limited term on the discounts?

[kav1]

I agree, I couldn't make it add up. The monthly plan credits are actually 5 and 15. I also believe that my 6PM early Eve was credited though they didn't mention that to me on the phone when I called las time but the total does suggest that it is.. I will most definitely post up the bill once I get it..

Any advice on the limited term on the discounts?

I just did up the discounts I think it should have and it does come to the correct total quoted to me. I guess I'll have to wait for the bill..

Here is how I'm guessing it will read:

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -5.00
50 Bonus minutes 0.00
Value Pack 11.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers Bonus -5.00
6PM Early Eve. Calling Option 5.00
Savings: 6PM Early Eve. Calling Option -5.00
Canadian LD Anytime Option 5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
..............
Total before taxes: $23.45

[shopping_princess]

hey does anyone know when the $5 messaging pack is gonna be available again?

i cancelled it 3 months ago because i was travelling for a few months, with the rep telling me that it will be available at the end of august for me to add back (ie. not a temporary thing). and you know rogers, they never add enough details in their notes for each call, so i called back a couple of weeks back and the deal is done. it ended on aug 5. so obviously i'm screwed, now i gotta pay $10 for 2500 texts - i really don't need that many! and they wouldn't give me a $5 credit for lying to me. it's so frustrating!

[kav1]

Called in again. They said that their new policy has to have promotions/discounts on a limited term with an expiration date - Max 3 years. I don't know if anyone else has run into this.

They also offered the BlackBerry Bold 9000 on a hardware upgrade price of $260 for 3 years and I'm considering it.

[mcg]

Wow, $260! Great price.

Anyways, why don't you just ask them to renew your contract for another 3 years and you can probably get them to renew your credits for another 3 years...?

[nitroblu]

is it true if i'm already just a little over 1 yr into my 3 yr contract, and i try to get a retentions contract, it adds another 3 years onto my remaining 2 (so in essence I'm locked up for 5 yrs)?

if so, can i try to negotiate with them to make it jsut 3 yrs from the start of the new plan (and would I have any sucess doin that)?

[OverDriveAdamJ]

is it true if i'm already just a little over 1 yr into my 3 yr contract, and i try to get a retentions contract, it adds another 3 years onto my remaining 2 (so in essence I'm locked up for 5 yrs)?

if so, can i try to negotiate with them to make it jsut 3 yrs from the start of the new plan (and would I have any sucess doin that)?

No, if you are 1 year into a 3 year contract, and you renew for another 3 years, you are in contract from another 3 years from the day you sign it. It doesn't accumulate.

EG - i was on a 3 year term signed Feb of 2008. I just got a retentions plan in August. I signed another 3 year term, and it will expire August 2011 (instead of Feb 2011)

[jaguar2010]

is it true if i'm already just a little over 1 yr into my 3 yr contract, and i try to get a retentions contract, it adds another 3 years onto my remaining 2 (so in essence I'm locked up for 5 yrs)?

if so, can i try to negotiate with them to make it jsut 3 yrs from the start of the new plan (and would I have any sucess doin that)?

It doesn't add up. You will only be locked for 3 years, not 5.

[kav1]

Wow, $260! Great price.

Anyways, why don't you just ask them to renew your contract for another 3 years and you can probably get them to renew your credits for another 3 years...?

I thought so. I am just anticipating some drops in the price of the blackberry bold soon; that is the main reason I was hesitating (assuming the retentions price would also drop).

My current discounts are on file for 3 years. I was just hoping they would remove the 3 year limit.

[BlueFusion]

My friend called in couple days ago and was able to get Unlimited Texting for $5. It is true they got rid of the $5 for 500 Txt/ 50 MMS. But I think the unlimited texting they replace it with now is a much better deal :cheesygri

hey does anyone know when the $5 messaging pack is gonna be available again?

i cancelled it 3 months ago because i was travelling for a few months, with the rep telling me that it will be available at the end of august for me to add back (ie. not a temporary thing). and you know rogers, they never add enough details in their notes for each call, so i called back a couple of weeks back and the deal is done. it ended on aug 5. so obviously i'm screwed, now i gotta pay $10 for 2500 texts - i really don't need that many! and they wouldn't give me a $5 credit for lying to me. it's so frustrating!

[nitroblu]

My friend called in couple days ago and was able to get Unlimited Texting for $5. It is true they got rid of the $5 for 500 Txt/ 50 MMS. But I think the unlimited texting they replace it with now is a much better deal :cheesygri
wow if that's tru, i might get it..haven't heard about this pricing though...can any1 confirm?

[thekatt]

posted this in the other thread, what do you guys think??

hello all,

I have been lurking these cell phone threads for a while now, and have tried calling retentions twice already. I have had no luck thus far and got offered some crappy deals. today however, i called and talked to christina at retentions. at the automated voice machine, i asked for "retentions".

basically, i mentioned that im a student, and have been having trouble making my monthly payments. (which isnt entirely untrue!) i also threw in that i saw a bell kiosk at ryerson university at which i attend. they were offering a 17.50$ plan which was:

200 mins
e/w @ 6pm
cd/vm
NO texts

so she checked my plan and said that i use a lot of minutes during the daytime and that is why my bills are high. i agreed. she put me on hold for a few minutes. she came back and offered me this:

26$
350 mins
e/w @ 6pm
cd/vm
125 texts
u/l r2r
u/l incoming
call waiting
100 LD mins
NOT including taxes or SAF

i thought to myself, okay, not bad, and i tried to get something better. i asked about getting anymore credits and such. maybe dropping the SAF. but she wouldnt really budge much saying she has already given me a lot of credits, which she has. so i mentioned that i really didnt want to go over 30 dollars, as again, "i was having trouble making the payments, livng paycheck to paycheck blabla". so she put me on hold again saying the only thing she could do was drop it down to 21$ if my e/w started at 8.

also, i asked about dropping the 100LD minutes, but she said it was a free option anyways. and i was offered the iphone WITHOUT the data plan.

so what do you guys think? i put the plan on hold in my account. gonna call back and ask them if they can do better. i think ill go with the 21$ plan as the r2r and u/l incoming should more than make up for the lack of 6pm which i currently have. to recap:

21$
350 mins
e/w @ 8pm
cd/vm
125 texts
u/l r2r
u/l incoming
call waiting
100 LD mins
NOT including taxes or SAF

and my current plan (corporate btw)
36$
200 mins
e/w @ 6pm
cd/vm
50 texts
1000 r2r
NOT including taxes or SAF

[905fcuk]

LOL. I think you should definitely jump all over that offer =P.. you got unlimited incoming and R2R? Thats good. Cant really ask for anything more right? You already have that documented on your account, I dont think any other reps are going to better that offer =P Plus, you can get iphone without data ^^

[thekatt]

yea i thought it was a pretty good deal too, but then i see the guy on the previous page with pretty much the same plan as me, but cheaper. i dunno, maybe im just greedy?:cheesygri

[905fcuk]

Theres always gonna be people with a better deal than you =P Like me for example =P But, thats life right? If I were you Id be satisfied with the plan they offered, cuz it rapes your current one now =]

[TypeS_A-Spec]

Well, a month and a half ago I renewed my contract for 3 yrs and got the Iphone 3g with the following plan:

$25 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
500 text messages and 50 video/picture msg

I was pretty satisfied with this plan but after reviewing my bill, I thought I would try to convince them to give me a $15 credit towards the $15 VVM value pack instead of giving $7 credit for the Call Display and $5 credit for the Messaging pack. The csr that I talked to actually gave it to me but one thing he forgot to take off of my account is the $5 credit for the messaging pack. So at the end, I have:

$20 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID

So in the end I pay around $31.

I called today trying my luck to see if I can do anything for my brothers account because he needs a new phone, the lady I spoke to name Christina was wonderful and offered me the following:

$25 - $10credit - $6.95 waived first year (I have to call in one year later to get it renewed again because she only had the option of giving me one year)
250 Minutes
Unlimited evenings and weekends after 6pm
Call Id
Rogers to Rogers
500 Text Message
100 LD

So the new total was $17.37 after taxes and fees and I got the 16gb Iphone for $349.99 +tax and $35 admin fee waived all on a 3 year term. Since she seemed so nice and willing I attempted to try getting SAF waived for my dad's line as well, what she offered me on a 1 year was:

$17.50 - $10 long term customer credit + SAF + 911 + Tax = $16.75/month
200 Minutes
Unlimited evenings and weekends after 6pm
Call ID - $7 credit

Or for 2 years I can get the Samsung A736 for $30 or for 3 years the iphone for $349.99 and $35 admin fee waived for any length of contract.

And finally I asked again about my plan to see if she can take off the SAF for me, she offered me the following if I renew my contract for an extra month and a half:

$20 + SAF Waived one year, call in to renew after 1 yr + 911 + Tax = $22.97/month
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID

I think I am done negotiating. There is nothing else I can do nor have any options added except for a data plan. THANK YOU RFD!!!!

AS OF 3:30 TODAY
Just got offered the 6gb data package for $15. My new plan is $20 + $15 + $0.5 + Tax = $40.15

[saig0nn]

Pay As You Go For The Win

[arias86]

Well, a month and a half ago I renewed my contract for 3 yrs and got the Iphone 3g with the following plan:

$25 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
500 text messages and 50 video/picture msg

I was pretty satisfied with this plan but after reviewing my bill, I thought I would try to convince them to give me a $15 credit towards the $15 VVM value pack instead of giving $7 credit for the Call Display and $5 credit for the Messaging pack. The csr that I talked to actually gave it to me but one thing he forgot to take off of my account is the $5 credit for the messaging pack. So at the end, I have:

$20 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID

So in the end I pay around $31.

I called today trying my luck to see if I can do anything for my brothers account because he needs a new phone, the lady I spoke to name Christina was wonderful and offered me the following:

$25 - $10credit - $6.95 waived first year (I have to call in one year later to get it renewed again because she only had the option of giving me one year)
250 Minutes
Unlimited evenings and weekends after 6pm
Call Id
Rogers to Rogers
500 Text Message
100 LD

So the new total was $17.37 after taxes and fees and I got the 16gb Iphone for $349.99 +tax and $35 admin fee waived all on a 3 year term. Since she seemed so nice and willing I attempted to try getting SAF waived for my dad's line as well, what she offered me on a 1 year was:

$17.50 - $10 long term customer credit + SAF + 911 + Tax = $16.75/month
200 Minutes
Unlimited evenings and weekends after 6pm
Call ID - $7 credit

Or for 2 years I can get the Samsung A736 for $30 or for 3 years the iphone for $349.99 and $35 admin fee waived for any length of contract.

And finally I asked again about my plan to see if she can take off the SAF for me, she offered me the following if I renew my contract for an extra month and a half:

$20 + SAF Waived one year, call in to renew after 1 yr + 911 + Tax = $22.97/month
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID

I think I am done negotiating. There is nothing else I can do nor have any options added except for a data plan. THANK YOU RFD!!!!

For some reason they keep telling me they cant waive the 35$ for the iPhone as it is non-negotiable - and they said I must extend by 3 years if I get an iPhone - what is the way out of this?

Also, I have what you're getting minus the long distance and text messaging - finishing up my 2 year contract in Sept. Im going to negotiate for text messaging.

[ji_hyun_jun]

ok, so i tried to call retentions today (i'm on a new contract, still not 30 minutes/30 days), and the guy that said he would transfer me talked to retentions for a few minutes first (putting me on hold) and then he came back and told me that customer relations just said for me to go back to the store I bought it from and return it there because they checked that i was new with them... so I can't even get through to retentions at all.

(Don't flame me for trying to get a retentions plan as a new customer.. I was only going to try to have them match the bell student plan (http://www.redflagdeals.com/forums/showthread.php?t=631693))

[kav1]

Well, a month and a half ago I renewed my contract for 3 yrs and got the Iphone 3g with the following plan:

$25 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
500 text messages and 50 video/picture msg

I was pretty satisfied with this plan but after reviewing my bill, I thought I would try to convince them to give me a $15 credit towards the $15 VVM value pack instead of giving $7 credit for the Call Display and $5 credit for the Messaging pack. The csr that I talked to actually gave it to me but one thing he forgot to take off of my account is the $5 credit for the messaging pack. So at the end, I have:

$20 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID

So in the end I pay around $31.

I called today trying my luck to see if I can do anything for my brothers account because he needs a new phone, the lady I spoke to name Christina was wonderful and offered me the following:

$25 - $10credit - $6.95 waived first year (I have to call in one year later to get it renewed again because she only had the option of giving me one year)
250 Minutes
Unlimited evenings and weekends after 6pm
Call Id
Rogers to Rogers
500 Text Message
100 LD

So the new total was $17.37 after taxes and fees and I got the 16gb Iphone for $349.99 +tax and $35 admin fee waived all on a 3 year term. Since she seemed so nice and willing I attempted to try getting SAF waived for my dad's line as well, what she offered me on a 1 year was:

$17.50 - $10 long term customer credit + SAF + 911 + Tax = $16.75/month
200 Minutes
Unlimited evenings and weekends after 6pm
Call ID - $7 credit

Or for 2 years I can get the Samsung A736 for $30 or for 3 years the iphone for $349.99 and $35 admin fee waived for any length of contract.

And finally I asked again about my plan to see if she can take off the SAF for me, she offered me the following if I renew my contract for an extra month and a half:

$20 + SAF Waived one year, call in to renew after 1 yr + 911 + Tax = $22.97/month
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID

I think I am done negotiating. There is nothing else I can do nor have any options added except for a data plan. THANK YOU RFD!!!!

Did they give you the credits for a limited term only (ie 3 years)? I wasn't told this and called back to find out they did this. i'm just trying to find out if they are doing to this to everyone.

[TypeS_A-Spec]

Did they give you the credits for a limited term only (ie 3 years)? I wasn't told this and called back to find out they did this. i'm just trying to find out if they are doing to this to everyone.


Yes the credit is only good for the 3 years. But if you do agree to another 3 years after, they credits will stay. As for the SAF, it is only good for one year and I will have to call back to renew it.

[TypeS_A-Spec]

For some reason they keep telling me they cant waive the 35$ for the iPhone as it is non-negotiable - and they said I must extend by 3 years if I get an iPhone - what is the way out of this?

Also, I have what you're getting minus the long distance and text messaging - finishing up my 2 year contract in Sept. Im going to negotiate for text messaging.

I basically had to renew my contract which I was only one month and a half in. That was the only way to get SAF waived. As for my brother's plan, it was hard getting the $35 admin fee waived. The first couple reps I talked to wouldnt waive it, but I got lucky today and got a rep that was very nice and willing to waive it.

[TypeS_A-Spec]

AS OF 3:30 TODAY - Newest plan, can't get any better than this:

$20 + $15 + 911 + Tax = $40.15/month
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID
6gb Data ($15 credit)
(SAF Waived one year, call in to renew after 1 yr)

[guessguy]

the lady I spoke to name Christina was wonderful and offered me the following:

$25 - $10credit - $6.95 waived first year (I have to call in one year later to get it renewed again because she only had the option of giving me one year)
250 Minutes
Unlimited evenings and weekends after 6pm
Call Id
Rogers to Rogers
500 Text Message
100 LD

So the new total was $17.37 after taxes and fees and I got the 16gb Iphone for $349.99 +tax and $35 admin fee waived all on a 3 year term.

AS OF 3:30 TODAY
Just got offered the 6gb data package for $15. My new plan is $20 + $15 + $0.5 + Tax = $40.15

dude.. help a brother out. How can I get what you have? I'm looking at porting my number over to get this same plan. Can I get what you have?

[TypeS_A-Spec]

dude.. help a brother out. How can I get what you have? I'm looking at porting my number over to get this same plan. Can I get what you have?

Honestly, it's up to what kind of rep you get. If they can't offer you anything, just call back and try again. I have been working on this plan for a while and finally achieved it. It just takes some time.

[TypeS_A-Spec]

Respects go out to Rx8-Black for making me call back and get the $15 data plan.

[Rx8-black]

AS OF 3:30 TODAY - Newest plan, can't get any better than this:

$20 + $15 + 911 + Tax = $40.15/month
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID
6gb Data ($15 credit)
(SAF Waived one year, call in to renew after 1 yr)


Would you sell your plan to me.. please!! :lol:

[Rx8-black]

Respects go out to Rx8-Black for making me call back and get the $15 data plan.

:cheesygri

[Rx8-black]

Called in today:

old plan was a corporate plan:

18$
200 min
Unlimited @ 6 ($5)
unlimited weekends
CD/CF/CC/CW
Corporate LD rate

18+5+6.95+911+tax = around 35

New plan $ 20:

250 min
unlimited @ 6 ($5)
Unlimited weekends
Unlimited incoming ( $10 credit)
R2R ($5 credit)
CD/CW/CC ($ 7 credit for CD)
100 LD
125 txt ($ 5 credit)
6gb Data plan for $ 15 ($ 15 credit)
Saf waived for 1 year

Total comes out to 25+15+911+ tax = 45

Iphone 3g 16gb for 349 and admin fee waived.


NOTE: didnt get all that in one day. Takes time:cheesygri

[IceQue]

AS OF 3:30 TODAY - Newest plan, can't get any better than this:

$20 + $15 + 911 + Tax = $40.15/month
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID
6gb Data ($15 credit)
(SAF Waived one year, call in to renew after 1 yr)

fake. your credit exceed your monthly plan rate. Rogers is basically paying you to have your phone.

[kav1]

I hate to sound like a broken record but do your discounts expire in 3 years or are they on there indefinitely?

[aznxtambOy]

I hate to sound like a broken record but do your discounts expire in 3 years or are they on there indefinitely?

Discounts expire 3 years and SAF expires every year.

Going to give them a call now wish me luck :cheesygri

[TypeS_A-Spec]

Why would it be fake? I understand that credits cannot be more than the base plan itself, but I verified it with Rogers 3x already and all three of them told me the exact same thing:

$15 credit for Visual Voicemail Package
$5 + $10 credit for 6GB Data
$5 Rogers to Rogers credit
$10 Unlimited Incoming Calls credit
$5 Early Evenings credit

If you don't believe that is fine, it doesn't affect me what so ever. I got nothing to prove. Just thought I would let fellow rfder's know that anything is possible =)

[mcg]

Damn, I was trying to gun for that data plan credit too, but the reps I have all talked to say it was impossible to credit it.

You are one hell of a lucky person to get such a killer deal!

[IceQue]

Well it must be a HUGE oversight by rogers. you get the max in monthly credits ($30) that is the only way you can offset the data and visual voice mail pkg. Your plan should not be less then your monthly credits. Sooner or later you will get audited. If I were you, I would not keep calling back to verify. LOL

[Firestorm]

Finally got my bill almost two weeks late and it's exactly the rep said I had.

100/1000 Eve/Weekend Plan [Unlimited Network Calling included]: $25.00
Data Service Plan 6GB: $30.00
Communicate Value package: $11.00
911 Emergency Svc Access Fee: $0.50
System Access Fee: $6.95

Savings: Monthly Plan Credit: -$5.00
Savings: Monthly Plan Credit: -$10.00
Savings: Monthly Plan Credit: -$15.00

GST: $2.18
PST: $3.04

Taxes in, per month, it'll be $48.66. Like $368 this month due to the iPhone upgrade XD

Needless to say, I'm very happy with Rogers right now and do not mind being locked in for 3 years. I don't think I have any intention of switching now to Bell or Telus' student/epp plans. This is the competitive pricing I hope is available to everyone in a few years!

[nitroblu]

yay! i finally got out of my corp account "lock" and into a retentions plan, definitely a lucky day today:

For $25+SAF+911+tax/mo:
250 anytime
ultd evenings/wknd @ 6
CID
basic VM
ultd texting
(I'm not too greedy lol)


I'm gonna try to call in again tomorrow for get a $5 discount so I'm at $20. Big thanks to this thread and everyone who helped me :):):):):)

[tenen]

I signed a three year contract 2 weeks ago and got the iPhone.
My plan is $10 for voice and $30 for data plus saf,911 and taxes.
Do you guys think if I call retentions again that they can give me a $10 or $15credit for the data plan?

Also, do the credits apply right away or at the start of your next billing cycle?

[nitroblu]

I signed a three year contract 2 weeks ago and got the iPhone.
My plan is $10 for voice and $30 for data plus saf,911 and taxes.
Do you guys think if I call retentions again that they can give me a $10 or $15credit for the data plan?

Also, do the credits apply right away or at the start of your next billing cycle?
i doubt it, sinec ur so new, but u might get lucky ;)

the rep i spoke to said credits don' come into effect til ur next billing cycle

[GoogleFish]

AS OF 3:30 TODAY - Newest plan, can't get any better than this:

$20 + $15 + 911 + Tax = $40.15/month
275 minutes daytime
Unlimited evenings and weekends @6pm ($5 credit)
Rogers to Rogers ($5 credit)
Unlimited Incoming ($10 credit)
100 Long distance minutes
($15 credit towards $15 visual voicemail package)
2500 Text messages
Visual Voicemail
WhoCalled
Call ID
6gb Data ($15 credit)
(SAF Waived one year, call in to renew after 1 yr)

Hmmm ... $35 before taxes .... and $57 of credits. Keep calling them back ... by this time next week Rogers will be paying you to use their service! :lol:

[doobievibes]

Finally got my bill almost two weeks late and it's exactly the rep said I had.

100/1000 Eve/Weekend Plan [Unlimited Network Calling included]: $25.00
Data Service Plan 6GB: $30.00
Communicate Value package: $11.00
911 Emergency Svc Access Fee: $0.50
System Access Fee: $6.95

Savings: Monthly Plan Credit: -$5.00
Savings: Monthly Plan Credit: -$10.00
Savings: Monthly Plan Credit: -$15.00

GST: $2.18
PST: $3.04

Taxes in, per month, it'll be $48.66. Like $368 this month due to the iPhone upgrade XD

Needless to say, I'm very happy with Rogers right now and do not mind being locked in for 3 years. I don't think I have any intention of switching now to Bell or Telus' student/epp plans. This is the competitive pricing I hope is available to everyone in a few years!
Are you sure that is correct? Your Monthly Plan Credits ($30) exceed your base plan ($25). I have 5, 10, and 15 Monthly Plan Credits, but on my bill it shows up as 5, 10, and 10, since my base plan is $25 - I assume. I hope your bill is correct as it would mean that it is possible to exceed Monthly Plan Credits to the Base Plan.

[Firestorm]

Are you sure that is correct? Your Monthly Plan Credits ($30) exceed your base plan ($25). I have 5, 10, and 15 Monthly Plan Credits, but on my bill it shows up as 5, 10, and 10, since my base plan is $25 - I assume. I hope your bill is correct as it would mean that it is possible to exceed Monthly Plan Credits to the Base Plan.Yes, it's correct. That's the wording used too. The $5 one is supposed to be the $5 Value Pack credit for students but I think the rep didn't know how to add it even though she was aware of it. When I asked "Do you need the student number and school?" she just said that it could be useful even though I'm pretty sure they're supposed to ask for that info >_>;; But yes, it's all correct. I recalculated when I got my bill.

It's supposed to be $5 for student value promo, $15 if I sign up for data (removed if I remove the data), $10 that I got at the beginning of the year towards monthly plan.

I was trying as hard as possible not to go over 30 minutes on my iPhone and now I can use it freely. Yay =)

[Chinboyz]

Just called retentions and was offered this plan for $25

250 daytime
Unlimited evenings and weekends after 6pm
Call Display
Unlimited Incoming
100 Cdn Long distance



I've been camping on this thread and calling rogers once a day since Tuesday. I was just offered the above plan plus the $11 value pack for $6. So for $31 plus the other fees I get:

250 daytime
unlimited evenings and weekends after 6pm
unlimited incoming
100 cdn long distance
Call Display with Name Display
Enhanced Voicemail
125 Text Messages
WhoCalled
Mobile Backup

Should I just call it quits and accept the offer? Am I being too greedy?

[liljohndoejr]

I've been with Rogers for 3 yrs now and almost 6 months w/o a contract. So I called in today and told them calmly that I am sick of being passed around between departments and not being given a good deal. I mentioned that I've been paying close to 100$ a month for the past year and how I never missed a payments or complained about anything.

So I was offered the following:
25$ plan which includes:
200 daytime mins
evenings & weekends @ 6pm
UL incoming
R2R

VM,CID (free because of corporate code)
500 TXT $5
6 Gig Data $30

$15 Monthly credit
$10 Monthly credit
------------------------
Total: 25+5+30+6.95+.50-15-10 = $42.45 before tax


I asked the guy to give me SAF credit as well, he was more than willing to do so but advised me against it because of audits and having too many credits.

What do you guys think? Should I still be worried about my monthly credits?

[tomjose]

So,
i have been with rogers for 2 years and 7 months of my FAMILY PLAN contract.
I have 2 lines on the family plan.
I still use the (v551) Motorola they gave me.
What I get now:

150 pooled minutes shared by both lines (75 each line then)
Rogers to Rogers (Free due to credit given)
Unlimited Incoming (Free due to credit given)
Evenings and Weekends from 9pm

I pay $15 for 1 phone and $20 for the other (so $35 in total, before taxes)

I called in today and asked for a better deal since I pay so much but get little.
The guy offered me on a 3 YEAR RENEWAL:

250 minutes per line.
Evenings and weekends from 6pm (for 1 year of the 3 year contract)
Unlimited incoming and Rogers 2 Rogers (The credit i had above is carried down)
Caller ID for both.

This i pay $20 per line so $40 in total (before taxes).
THis is only if i renew my contract for 3 YEARS!

IS it worth it or should i press for more?
The guy said that Fido can also access this info through the reference number he gave me....should I call Fido instead????
Thanks

[konfusion666]

Alright, I f*cked up... I should have done my phone research before I called retentions. Anyways, although I'm satisfied with the plan I ended up getting (I listed it a few pages back) I am most certainly NOT satisfied with the Sony-Ericsson K850i! :mad:

Since I only used it for 10 seconds (heh, didn't even need to make a call to see how crappy this phone was...) how hard do you think it will be for me to return it and get them to send me a Nokia N95 instead?

The K850i was $35+tax for me (regular 3 year contract price was $99 so I got a $99 credit to cover that, from retentions - Tier 5 HUP)

I guess I should be able to get the N95 for $199 - 99 + 35 = $135+tax?

I hope so! :cry:

[gman]

So,
i have been with rogers for 2 years and 7 months of my FAMILY PLAN contract.
I have 2 lines on the family plan.
I still use the (v551) Motorola they gave me.
What I get now:

150 pooled minutes shared by both lines (75 each line then)
Rogers to Rogers (Free due to credit given)
Unlimited Incoming (Free due to credit given)
Evenings and Weekends from 9pm

I pay $15 for 1 phone and $20 for the other (so $35 in total, before taxes)

I called in today and asked for a better deal since I pay so much but get little.
The guy offered me on a 3 YEAR RENEWAL:

250 minutes per line.
Evenings and weekends from 6pm (for 1 year of the 3 year contract)
Unlimited incoming and Rogers 2 Rogers (The credit i had above is carried down)
Caller ID for both.

This i pay $20 per line so $40 in total (before taxes).
THis is only if i renew my contract for 3 YEARS!

IS it worth it or should i press for more?
The guy said that Fido can also access this info through the reference number he gave me....should I call Fido instead????
Thanks

Does that $20 includes SAF and 911? If yes, take it and run.

[tomjose]

Does that $20 includes SAF and 911? If yes, take it and run.

no
SAF AND taxes extra

maybe i should press for credits for the SAF fees

[tigershot]

N95 is being sold at $149 right now. I saw a flyer from Rogers. As for the phone, I think there are a certain number of minutes you can use it till and they won't charge you anything for returning it. If you do return, it will take around 2 weeks before they put the return in the system. Till then, you won't be able to get any other phone.


Alright, I f*cked up... I should have done my phone research before I called retentions. Anyways, although I'm satisfied with the plan I ended up getting (I listed it a few pages back) I am most certainly NOT satisfied with the Sony-Ericsson K850i! :mad:

Since I only used it for 10 seconds (heh, didn't even need to make a call to see how crappy this phone was...) how hard do you think it will be for me to return it and get them to send me a Nokia N95 instead?

The K850i was $35+tax for me (regular 3 year contract price was $99 so I got a $99 credit to cover that, from retentions - Tier 5 HUP)

I guess I should be able to get the N95 for $199 - 99 + 35 = $135+tax?

I hope so! :cry:

[navjot20]

for $25
150 daytime minutes
1000 evening and weekends starting at 5 pm
unlimited incoming
caller id, enhanced voice mail, 150 txt msgs, who called, mobile bakup ($11 package)
100 long disctance minutes in canada
$5 off monthly bill
plus 10% for the bundle services
so dats $28 + 6.95 + 0.50 = 35.45 approximately plus taxes
what do you guys think??

[mcg]

for $25
150 daytime minutes
1000 evening and weekends starting at 5 pm
unlimited incoming
caller id, enhanced voice mail, 150 txt msgs, who called, mobile bakup ($11 package)
100 long disctance minutes in canada
$5 off monthly bill
plus 10% for the bundle services
so dats $28 + 6.95 + 0.50 = 35.45 approximately plus taxes
what do you guys think??

No offense, but posts like these contribute nothing to the thread. What does posting this do to help others?

As for my opinion on your plan, I'd say it is average.

And for the N95-4, try to push for a better deal :D - it's wayyy better than the K850i, I used that POS and man it's scared me away from SE now. Using a N95-3 currently and it's great!

[EbonyRose]

I have a quick question. After you've just done a hardware upgrade and a contract renewal, can you not negotiate for anything more on your plan? It seems that since I upgraded my phone, I've had no luck getting anything else on my plan. I just want to get the early evening credit and it seems like it's impossible to get right now.

[NerV]

No offense, but posts like these contribute nothing to the thread. What does posting this do to help others?

As for my opinion on your plan, I'd say it is average.

And for the N95-4, try to push for a better deal :D - it's wayyy better than the K850i, I used that POS and man it's scared me away from SE now. Using a N95-3 currently and it's great!

What about the battery lifetime? I heard K850i lasts longer than Nokia. N95 has a bunch of options (i.e. wi-fi permanent search) that use the battery a lot.

[Blue7thGen]

What about the battery lifetime? I heard K850i lasts longer than Nokia. N95 has a bunch of options (i.e. wi-fi permanent search) that use the battery a lot.

I've used both just sold my K850 to upgrade to the N95 8GB thanks to this thread! :lol:

I've used the K850 extensively when it first came out til i got the N95 and coming from a long time SE user, don't expect anything spectacular if you used an SE before. It works great, camera is alright (though i still think the K790 takes better pic) but the touch panel is sometimes slow to respond.

As for the N95, this is my 3rd symbian phone after the 3650 and the N73 and all i can say is im glad i've upgraded to the N95. The past symbian phones to me were slow and sluggish, this is not the case for the n95. Its super fast and the battery is pretty good considering it has wifi, sick sick camera etc but the K850 beats the N95 in this department. Besides standby time, the N95 blows the k850 out of the water.

[konfusion666]

What about the battery lifetime? I heard K850i lasts longer than Nokia. N95 has a bunch of options (i.e. wi-fi permanent search) that use the battery a lot.

From scouring various forum threads (incl HoFo) I've found out that battery life on the K850i isn't that great when in 3G mode - which is all the time on the Rogers version (they blocked so many menu options, like the one to turn off 3G and force GSM mode).

From spending 1 day with the K850i, I had so many annoyances. And I only made 10 minutes worth of calls on it, so none of it was reception/voice quality related (which was fine):
- horrible touch pad which doesn't work half the time or works when you press the cursor buttons
- silly 10 second auto lock (not configurable, either ON or OFF)
- no option to set how long the display stays on (it definitely turns off too fast)
- the regular keypad also sucks - tiny keys
- the placement of the cursor keys interferes with everything else
- really slow UI! It's slower than my 2.5 year old RAZR V3i! When I get a $500 year 2008 phone I expect it to be faster than my old Moto from early '06...
- silly Rogers blocked so many things in their firmware (affects only the Rogers version)
- and if I debrand/flash to a more recent firmware I have to deal with lots of crashing/rebooting problems (according to forumites)

Even if the phone has some good features, you would have to be a masochist to put up with how crappy the other aspects of the phone are.
I can definitely live with my old, reliable V3i while I wait for the N95 8GB to come in.

[konfusion666]

N95 is being sold at $149 right now. I saw a flyer from Rogers.

I dunno, I think HUP prices are based on website prices. The current price for a 3 year contract with N95 is 199.00 (on rogers.com) so that's what they'll give it to me for... but because i'm doing a Retention, they give me a 99.00 discount to that. so I pay $100 + $35 + taxes

When I called Retentions, the guy documented my account with this info... so hopefully I shouldn't have any problems when I call back 1 week after UPS takes the K850i, to ask for my N95.



As for the phone, I think there are a certain number of minutes you can use it till and they won't charge you anything for returning it. If you do return, it will take around 2 weeks before they put the return in the system. Till then, you won't be able to get any other phone.

Yup he said that the total of incoming calls + outgoing calls must be less than 30 minutes.

[da1nonly_jsa]

i'm very satisfied with my n95... although you can never have enough battery juice...

i debated a long time between this and the iphone...

i think the only features that i miss is the touch screen and slightly bigger screen...

it serves a lot of purposes for me... video and camera, music and games, calendar, pdf and office editing/ reading, internet, watching movies, great gps....

good plan at $24... and the phone was free...

great info from this thread...

[wpgcom]

I spoke with a Rogers rep today and this is what he offered me -

My 5 - 250 min daytime, unltd evening & weekends starting 6pm, unlimited calling & text to 5, 1000 mins canadian long distance, voicemail & call display

This plan is for $20

I also wanted a good deal on the phone so he offered me the Blackberry 8110 for $100 + $35 fees, if i don't take the data plan.

The CSR offered the Blackberry 8120 for $100 only if i enrolled into a $15 data plan. I was like i only want to use wi-fi with the blackberry but he would not relent.

Any hints at negotiating with the CSR to get the 8120 at $100 without data plan. Also any way that i can get the $35 fee waived off ?:cheesygri

[nitroblu]

if I just signed up for a retentions plan yesterday, what are the chances of me gettign a $5 discount on the price if I call in again today/monday?

[ripjohnnyc]

I spoke with a Rogers rep today and this is what he offered me -

My 5 - 250 min daytime, unltd evening & weekends starting 6pm, unlimited calling & text to 5, 1000 mins canadian long distance, voicemail & call display

This plan is for $20

I also wanted a good deal on the phone so he offered me the Blackberry 8110 for $100 + $35 fees, if i don't take the data plan.

The CSR offered the Blackberry 8120 for $100 only if i enrolled into a $15 data plan. I was like i only want to use wi-fi with the blackberry but he would not relent.

Any hints at negotiating with the CSR to get the 8120 at $100 without data plan. Also any way that i can get the $35 fee waived off ?:cheesygri


i got offered the 8110 for 35$, but i ended up getting the iphone 16g for 249.00. she didn't mention anythign about any other fees, so i hope im in for some kinda surprise. thats a pretty good plan though, i have the same thign for 20$ minus the caller id, voicemail, longdistance im gonna see what i can do about that after i recieve my iphone

[mcg]

lol, seriously I think anything goes for retentions... just have leverage somehow about how you paid a lot for your previous plan, and ask for more "credits".. and keep on asking.. and be reluctant to hang up.. it's what I had to do to get what I wanted, and a little luck!

[litecaster]

did you keep threatening to cancel each time u called? maybe i'm just not good at bargaining but the guy just told me he couldn't match it and asked if i would like to have it automatically cancelled at the end of the cycle...

[mcg]

I think I posted my method a few pages back, but I did not ask to cancel. I just told the 1st line representative that I wanted to negotiate my plan with retentions.

[bigasif]

Hmmm...
My first try at calling retentions was terrible. Basically, all I wanted was something like earlier evenings (I'm at 8pm right now), voicemail, or most preferably one of the international text messaging packages (50 for $7 or 25 for $4).

I've only been on my contract for about 5-6 months. I basically called Rogers @ 1-888-ROGERS-1, and then said cancel my phone. Within about 2 minutes, somebody picked up the phone, verified some of my info (wished me a happy belated birthday lol) and then asked me what she can do for me. I just asked how much it would cost to cancel my contract if I were to cancel it...mind you I asked very politely, and she looked it up and told me it would be a $400 ECF. She then asked why I was thinking about canceling. I told her that I have an account with Fido which I've had for about 9 years (which I actually do) and I wanted to port my number to my primary account (which I actually want to do) and I mentioned that I wanted to use my Rogers account as my primary. However, after speaking with Koodo and Telus, they offered unlimited international text messaging (not 25 or 50, but unlimited) for a $5 add-on, and also offered voicemail and 6pm evenings.

She basically just told me ok, well it would cost you $400 + any remaining fees if you owe us. She then said just make sure before switching to Koodo you figure out your stuff because she's heard some (bad) stories about them.

Basically, she wasn't willing to offer or help me out in any way. Was I even speaking with retentions? I didn't expect the wait to be any less than 30 mins, so I'm thinking I may have been talking to a regular CSR, as I didn't hear anything about retentions or customer relations or anything of that sort.

Any advice? Thanks!

[nitroblu]

@bigasif:
sounds like u were speaking to a regular CSR, cuz when u say "cancel" at hte menu, it no longer connects directly to retentions, just to a regular csr

[ids748]

Don't know if this is good but I got my neighbour the following today.

250 Daytime Minutes
100 CDN long distance minutes
Unlimited Incoming
Rogers 2 Rogers
Unlimited evenings/weekends @ 6pm
Caller Id

2 new blackberry pearls because its for 2 lines, husband and wife

54.90+tax a month.....he was paying 80+tax for..................so per phone its 27ishhhhh........better than his 39.95 per phone

150 pooled minutes
eve.weekends after 9
unlimited phone to phone (for each phone on acct)
caller id

He said he was happy with what i got for him and i don't think its too bad what do you guys think? Could I have milked retentions for a bit more?

[bigasif]

@bigasif:
sounds like u were speaking to a regular CSR, cuz when u say "cancel" at hte menu, it no longer connects directly to retentions, just to a regular csr

Interesting. So how are you guys able to get to retentions? Should I be calling a direct number? AFAIK, the number on page 1 isn't working anymore, and if saying "cancel my phone" doesn't connect me...how would I go about talking to retentions?

Thanks!

[litecaster]

i think i was getting a regular rep too. i called in and said "cancel my phone" and i got some guy who offered me the 17.50 EPP that you can get at any store, which turns out to be worse than the plan i have right now.

[Firestorm]

bigasif, I wouldn't ask about the ECF. I'd just leave it until the end if it doesn't work out so that you have a natural way of quitting the call if they don't offer anything. I never once mentioned the ECF. The reps don't seem to either until they've done all they want. It's a last resort for both parties ;)

[knight]

here is how to get to retentions

1 -877-764-3772 and say "cancel service" I just tried this and it works


Now, I am on a retention plan my last hardware upgrade was in August 2006 so it has been 3 out of 3 year contract

I am trying to get the n95 but the lowest they are "able" to give me is $199 and they won't this is 3 calls now , ( they said I have generated just over 1000 for the past 2 years) I also asked to add the $30 6 gb plan and maybe give me a discount there and it is a no no ... what am I doing wrong and how can I fix it ?

[Impossibles]

Got the BB Pearl 8120 for $99+$35, but had to add a $15 data plan. But I changed my 2 $25 plans to $20 plans (we don't use a ton of minutes anyways), so only a $5 increase.

Best part was that they worked it so it wasn't a hardware upgrade, so it doesn't effect my HUP tier for our second phone.

[Rx8-black]

what department do you call to block data for your iphone. I wanted to laugh when a rep said i cant block the data and gotta pay for data if i want iphone. I was like okay ill call back later to get it :lol:

[bigasif]

Are they open today? If so, until what time? Thanks!

[VaderX]

hmm their customer care center seems to be closed... I dont remember them being closed to early.

[Tijuana]

hmm their customer care center seems to be closed... I dont remember them being closed to early.

dont tell me about that, I was on hold from 4 to 6:30. Got hung up on 4 times while they tried to put me on hold :mad:

[wpgcom]

i got offered the 8110 for 35$, but i ended up getting the iphone 16g for 249.00. she didn't mention anythign about any other fees, so i hope im in for some kinda surprise. thats a pretty good plan though, i have the same thign for 20$ minus the caller id, voicemail, longdistance im gonna see what i can do about that after i recieve my iphone



So i spoke to a CSR again today and negotiated 30 international messages instead of the 125 text messages. Got another $5 credit applied to my voice plan. Finally got the CSR to agree to give the Blackberry Curve 8320 for $99. The 8320 will be out towards the end of this month so i'll get it then and have to wait for it.

[lusion]

Rogers totally lied to me! They promised me 6pm unlimited calling but when i called in the other day they told me it was 8pm and they wouldn't change it.

[xalbs]

is it better to call direct or through *611??

[lusion]

i usually call 1888ROGERS1

[jazziman]

now that live away from home I have to change my plan. can someone tell me if this is a decent deal. I currently have a retentions deals but I might switch if I find something else.
thx
http://img399.imageshack.us/img399/4365/rogers001zm0.th.jpg (http://img399.imageshack.us/my.php?image=rogers001zm0.jpg)

[arias86]

bigasif, I wouldn't ask about the ECF. I'd just leave it until the end if it doesn't work out so that you have a natural way of quitting the call if they don't offer anything. I never once mentioned the ECF. The reps don't seem to either until they've done all they want. It's a last resort for both parties ;)

good advice.

[cruisx]

What could retentions possibly give me for being with rogers for 6 months now? on to my 7th. Maybe some txt messages?

[nitroblu]

if i already accept a retentions plan, is it too late to negotiate further discounts?

[wpgcom]

did you keep threatening to cancel each time u called? maybe i'm just not good at bargaining but the guy just told me he couldn't match it and asked if i would like to have it automatically cancelled at the end of the cycle...


Never talk about cancellations. just say that you want something better at a reasonable price. Also, i always tell them that i like rogers service but have to be practical about my options. If the rep says that he cannot do anything and if you would like to cancel, tell them i want to think through about it and will call later. :cheesygri

[Ch28]

It's been a long time since I've come back into this thread. I did some reading from a couple of pages back and noticed people were getting $10/$15 credits on the data plan. Is it some sort of back to school special right now?

[EbonyRose]

if i already accept a retentions plan, is it too late to negotiate further discounts?

If you've renewed your contract, then I wouldn't say it's too late, however, you do have less bargaining power. It's worse when you've just done a hardware upgrade, they won't give you anything. I managed to negotiate further after I changed my retentions plan, but that's only because I only had a one year contract. After I did a hardware upgrade and extended my contract for three years, they wouldn't give me anything.

[nitroblu]

If you've renewed your contract, then I wouldn't say it's too late, however, you do have less bargaining power. It's worse when you've just done a hardware upgrade, they won't give you anything. I managed to negotiate further after I changed my retentions plan, but that's only because I only had a one year contract. After I did a hardware upgrade and extended my contract for three years, they wouldn't give me anything.

thanks for the advice. I haven't done a HUP yet, and my 3yr retentions contract doesn't kick into effect til next month (my next billign cycle). I called on friday to try to negotiate further discount, saying I couldn't afford the price of the contract, and the rep offered to cancel the contract change request, but I said I would have to think about it. If I did cancel the contract change, would that count as a ECF and thus mean I'd have to pay $400 ECF (even though technicalyl my new contract hasn't come into effect)?

[mavrik13]

I've been talking with them, and this is what I've been offered.

$20 + $10 + SAF + 911 = 42 after tax

250 daytime minutes - $20
Unlimited incoming (no idea how much or the credit, they threw it in the second time i called)
$15 value pack (CID, VM, 125 text, vision) - $5 credit
1000 LD minutes $5 - $5 credit

I like the plan, but its a 3yr contract, so the issue is the HUP - I want a N95, it was listed on the website this past weekend for $99, but today when I called it was $199 - they wouldnt budge.

I would like a phone that can use the Vision plan to its full value for surfing/email/etc - does anyone have any reviews of the LG TU915 VU? They suggested that for $99 instead. Should I keep pushing for the N95, will they relent?

[crackrabbit]

It's been a long time since I've come back into this thread. I did some reading from a couple of pages back and noticed people were getting $10/$15 credits on the data plan. Is it some sort of back to school special right now?

I was actually going to block the data on my iphone, I was just chattin with the girl in relations and she offered me the 15 bucks off

[Magoomba]

Do you guys know if we must wait until the end of our contract to call in for retentions?
Mine's up in January 2009 (end of a 3yr contract).
Thanks!

[crackrabbit]

Do you guys know if we must wait until the end of our contract to call in for retentions?
Mine's up in January 2009 (end of a 3yr contract).
Thanks!

You can call in anytime, even better for you your nearly at the end..**** all my retentions plans I've gotten when I SIGNed for the new activation I just tell them a bunch of bull

[konfusion666]

So I've just sent back the K850i that I got through HUP/retention.

I'm actually thinking of going ahead and canceling my retention plan too... then when I re-do my HUP for the Nokia N95, I can try to go for an even better retention plan. I was told by retentions that my new plan will only start on September 25th - therefore I have ample time to back out of it, right?

[kcorscadden]

Do you guys know if we must wait until the end of our contract to call in for retentions?
Mine's up in January 2009 (end of a 3yr contract).
Thanks!

Like crackrabbit said, you can call in at any time, but you will have the most leverage when your contract is up for renewal because:

- as you can walk away with no ETF.
- you will have a better chance of getting the features/credits that you want

This isn't to say that you can't get everything that you want while still in contract, but you will definitely increase your chances the further into your contract that you are. Having said this, you shouldn't have to many probs getting what you want at this stage of the contract.

[kcorscadden]

So I've just sent back the K850i that I got through HUP/retention.

I'm actually thinking of going ahead and canceling my retention plan too... then when I re-do my HUP for the Nokia N95, I can try to go for an even better retention plan. I was told by retentions that my new plan will only start on September 25th - therefore I have ample time to back out of it, right?

You can change your plan at any time with no penalties.

However, if you are canceling Rogers all together, than you must give 30 days notice. Your unfortunately screwed if this is the case.

[AirBosh]

Do you guys know if we must wait until the end of our contract to call in for retentions?
Mine's up in January 2009 (end of a 3yr contract).
Thanks!

My contract was going to end Nov '09 and I was able to get thru to retention and get HUP (N95) and lower my monthly payment (tax in) from $42.50 to $35.50 (credit for SAF) and extend my contract for 2yrs only.(Oct '10)

[Magoomba]

Like crackrabbit said, you can call in at any time, but you will have the most leverage when your contract is up for renewal because:

- as you can walk away with no ETF.
- you will have a better chance of getting the features/credits that you want

This isn't to say that you can't get everything that you want while still in contract, but you will definitely increase your chances the further into your contract that you are. Having said this, you shouldn't have to many probs getting what you want at this stage of the contract.

I'm already on a corporate plan so they don't make that much revenue off me.
Am I better of waiting until January to have better leverage or is it more dependent on my "Tier"?
The plan is okay, but I only get 200 minutes anytime and there are some months when I go over and then my bill ends up being way higher.

[kcorscadden]

I'm already on a corporate plan so they don't make that much revenue off me.
Am I better of waiting until January to have better leverage or is it more dependent on my "Tier"?
The plan is okay, but I only get 200 minutes anytime and there are some months when I go over and then my bill ends up being way higher.

Only one way to find out: Call and see what they offer you...

Retentions for the most part is based on Tier (aka money generated), the more valuable a client you are the more likely you are to get what you want. This doesn't always mean that the lesser Tier customers can't get a good retention plan, but it definitely lessens your chances.

[ok3k1]

guys never tell them you want to cancel like to the rentention people, coz they would like its 400$ and i can set it up for you so it would end , end of this month, thats wat they told me today, so i am not calling again to tel them i want to cancel coz they might know now.... :mad:

[napoleon1769]

I was offered $15 for the data plan last week. I got it on another phone for the same price today from another rep. Looks like retentions is droppin ght eprice on data plans.

[konfusion666]

You can change your plan at any time with no penalties.

However, if you are canceling Rogers all together, than you must give 30 days notice. Your unfortunately screwed if this is the case.

I won't be canceling altogether. I currently am closing in on the end of my 3 year contract (end date- November 2008). All I want to do is cancel the retention plan which was supposed to start on September 25th... with the intention of re-negotiating it when I call them back for the N95. and hopefully get a deal on either the vision plan or something else.

[kcorscadden]

I won't be canceling altogether. I currently am closing in on the end of my 3 year contract (end date- November 2008). All I want to do is cancel the retention plan which was supposed to start on September 25th... with the intention of re-negotiating it when I call them back for the N95. and hopefully get a deal on either the vision plan or something else.

Ok, then you are fine then.... Just make sure to cancel before the 25th.

[Ch28]

I was actually going to block the data on my iphone, I was just chattin with the girl in relations and she offered me the 15 bucks off

Looks like they're trying to lock people into the data plans. Thanks

I was offered $15 for the data plan last week. I got it on another phone for the same price today from another rep. Looks like retentions is droppin ght eprice on data plans.

How did you go about mentioning the discount for the data plan? Did you just ask her "can I get it discounted?"

I'm about 1.5 years into my 3 year contract

[mavrik13]

My contract was going to end Nov '09 and I was able to get thru to retention and get HUP (N95) and lower my monthly payment (tax in) from $42.50 to $35.50 (credit for SAF) and extend my contract for 2yrs only.(Oct '10)

How much did you pay for the HUP on the N95?

[napoleon1769]

Looks like they're trying to lock people into the data plans. Thanks



How did you go about mentioning the discount for the data plan? Did you just ask her "can I get it discounted?"

I'm about 1.5 years into my 3 year contract

I just said another rep gave it to me for $15 for 6gb on another line and he said ok and that was it.

[kewong]

just thought i would share what I have got from retention today.

My contract is ending the end of the month

I got the new promotion $17.50 per month.
200 mins weekday
unlimited weeknight and weekend from 6pm
unlimited incoming text.

I also got:
extra 50 mins weekday
unlimited weeknight and weekend from 5pm (it costs another $2, but she is willing to give me a 10% on the phone plan. So this feature only cost me $2 - $17.50 * 10% = $0.25)
CID and VM value pack $11 (less $5 credit)

Nokia 5310 for $45 (with $50 credit on my account)

I know it is not the best, but good enough for me.

anyone suggest I should call again and see?

[kav1]

I just said another rep gave it to me for $15 for 6gb on another line and he said ok and that was it.

I tired something similar a few days ago and was told by 3 retentions reps that that was not possible. What other kinds of credits do you have on your account?

[Magoomba]

just thought i would share what I have got from retention today.

My contract is ending the end of the month

I got the new promotion $17.50 per month.
200 mins weekday
unlimited weeknight and weekend from 6pm
unlimited incoming text.

I also got:
extra 50 mins weekday
unlimited weeknight and weekend from 5pm (it costs another $2, but she is willing to give me a 10% on the phone plan. So this feature only cost me $2 - $17.50 * 10% = $0.25)
CID and VM value pack $11 (less $5 credit)

Nokia 5310 for $45 (with $50 credit on my account)

I know it is not the best, but good enough for me.

anyone suggest I should call again and see?

What's the typical dialogue you guys to through to get a good retentions plan?

Is it something along the lines of "Hi, I'm near the end of my 3yr contract and was wondering if I can qualify for a retentions plan"?

[dlderek]

Hi, I've been trolling this forum for a while to see how to get a good retention plan from rogers.

I finally called them today, and got the following. I'm just wonder if you guys think this is a decent deal or not

250 weekdays
unlimited weekends/evenings after 8pm (they wouldnt budge for 6)
rogers/rogers & rogers/fido
125text msgs out
call waiting
call display

for 20 bucks. then theres the system access fee for 6.95

Further, I really wanted the N95, and the cheapest I could get it for was $199
But to get the N95, I had to get the unlimited web-browsing (visions I think?) for 7 bucks extra a month

so total is around $34 bucks before tax + $199 for the N95. I have 3 weeks before this plan takes place.. do you guys think its decent? or should i push for more...?

Thanks!

[wpooh888]

Hi, I've been trolling this forum for a while to see how to get a good retention plan from rogers.

I finally called them today, and got the following. I'm just wonder if you guys think this is a decent deal or not

250 weekdays
unlimited weekends/evenings after 8pm (they wouldnt budge for 6)
rogers/rogers & rogers/fido
125text msgs out
call waiting
call display

for 20 bucks. then theres the system access fee for 6.95

Further, I really wanted the N95, and the cheapest I could get it for was $199
But to get the N95, I had to get the unlimited web-browsing (visions I think?) for 7 bucks extra a month

so total is around $34 bucks before tax + $199 for the N95. I have 3 weeks before this plan takes place.. do you guys think its decent? or should i push for more...?

Thanks!

That's the exact same plan we got except we got weeknights starting at 6.

[Buck Khaki]

I thought they recently changed it so that Vision no longer applies to the N95 and that it requires a data plan. Please correct me if I'm wrong as I'd like to get the N95 with $7 Vision.

Further, I really wanted the N95, and the cheapest I could get it for was $199
But to get the N95, I had to get the unlimited web-browsing (visions I think?) for 7 bucks extra a month

[kewong]

What's the typical dialogue you guys to through to get a good retentions plan?

Is it something along the lines of "Hi, I'm near the end of my 3yr contract and was wondering if I can qualify for a retentions plan"?

I started by saying that I am near the end of my terms, and am exploring options regarding new phone plan. I enquired about the new $17.50 promotion. I then lied that I called Fido and they can give me this and this and that for $20, and asked if Rogers can match it. The lady I talked said she cannot do any matching and mentioned about Customer Relation. I asked her to transfer me.

At customer relation, I was offered a few things before I even asked. you will just need to negotiate at this point.

[Sam_Windsor]

:lol: i been with Rogers for 18 Months , i'm paying 25 $ for unlimited incoming calls , 200 WD , free after 9 PM , plus 11$ for 125 MSG ,voice mail and call ID , my bill comes up to 50 $ a month , how should i approach this CS line?? i want to get the nokia N95 , one of my fiends call them and get it for 99 $! what is the best way to do it PLS!!:( :(
one more thing , should i call *611 or some other no#
Regards
Sam

[nitroblu]

You can change your plan at any time with no penalties.

However, if you are canceling Rogers all together, than you must give 30 days notice. Your unfortunately screwed if this is the case.

So I just want to confirm, if my retentions plans that I already accepted doesn't kick in until Oct. 1, I can back out right now without any penalty fees?

[dlderek]

I thought they recently changed it so that Vision no longer applies to the N95 and that it requires a data plan. Please correct me if I'm wrong as I'd like to get the N95 with $7 Vision.

Well I just got it with the 7$ browsing package. I guess you'll just have to do a little more persuading :cheesygri

Or I just got lucky

[dlderek]

That's the exact same plan we got except we got weeknights starting at 6.

Damn.. those 2hrs makes quite a bit off difference lol

[mavrik13]

Does anyone have any tips on getting a HUP (the N95) for a better price than $199? I've tried telling them about the Rogers store near my place, where you get $100 off for having a vision plan, but they said thats only on new activations and you need a voice plan + vision plan total of $45.

Also, in case anyone doesnt know this, but the new plan doesnt take effect until your next billing cycle... which for me is Oct 7th - so I think that gives me some time to be patient and wait them out a bit.

[kittolau]

got shafted by rogers today.....retentions girl said i was being disloyal asking to match a better plan and told me that i should go switch...

if only there were no ECF for the 8 months left

[crackrabbit]

got shafted by rogers today.....retentions girl said i was being disloyal asking to match a better plan and told me that i should go switch...

if only there were no ECF for the 8 months left

disloyal..lmao dude call back and talk to someone else

[crackrabbit]

Hi, I've been trolling this forum for a while to see how to get a good retention plan from rogers.

I finally called them today, and got the following. I'm just wonder if you guys think this is a decent deal or not

250 weekdays
unlimited weekends/evenings after 8pm (they wouldnt budge for 6)
rogers/rogers & rogers/fido
125text msgs out
call waiting
call display

for 20 bucks. then theres the system access fee for 6.95

Further, I really wanted the N95, and the cheapest I could get it for was $199
But to get the N95, I had to get the unlimited web-browsing (visions I think?) for 7 bucks extra a month

so total is around $34 bucks before tax + $199 for the N95. I have 3 weeks before this plan takes place.. do you guys think its decent? or should i push for more...?

Thanks!


I got that plan with the 6pm start time on weekdays for 17.50 well 18.50 they credit me back 10 bucks for the value pack.. and the 6gb data plan for 15 bucks this was a new activation on a iphone.

In another thread or this one dont know someone was asking about the n95 are you doing a HUP on it? The retentions guy was willing to give me that on the other line we got for 79.99 matching the source price once I took the vision plan for 7 bucks, didn't bother cuz once you cancel the vision plan they charge you back the 100..I just got another Iphone that i'm selling on ebay. All I did was ask him what's the best deal you can offer me and told him about the source price.. most people seem able to get it to 99 quite easily when they take the vision plan, so I say try again till you get that

[konfusion666]

So I just want to confirm, if my retentions plans that I already accepted doesn't kick in until Oct. 1, I can back out right now without any penalty fees?

I'll confirm that tonight or tmrw night when I call Retentions to do exactly what you describe...

[mavrik13]

They keep telling me to talk with the Corporate Upgrades department - so I called them, they were giving me some BS that I have to get the 6gb plan with the N95, and the best they could do is $199.

I am really wishing I didn't sign up with my Corporate account... Retentions won't budge, and Corporate doesnt sound like they know what they are talking about.

Do you think if I switched plans to a retentions plan first, then tried to negotiate the phone they would be more lenient?

[mcg]

Retentions is reluctant to offer the data plan for $15, or any less than $30 to say the least. Going to be a tough catch... no luck after calling in today.

[konfusion666]

Retentions is reluctant to offer the data plan for $15, or any less than $30 to say the least. Going to be a tough catch... no luck after calling in today.

With an N95, is the "unlimited on device mobile browsing" feature of the Vision Pack or $15 value pack a decent alternative to the $30 data plan?

i.e. the UODMB description says you can access google.com using the Rogers web browser (?) - so theoretically couldn't you access any internet site with it, without worrying about usage?

[mavrik13]

So they finally sold me on a plan/phone.

Phone - Nokia N95 - $99 (Had to call multiple times to get this)

$20 - 250 daytime minutes, evenings/weekends at 8
$11 - Value pack (CID/VM/125 text)
$7 - Rogers Vision (I had to get it separately to get the $99 N95)
$5 - 1000 Long distance minutes
Unlimited incoming calls
-$15 of credits (they added another $5 since I last called, I didn't question him)

= $28 + SAF + 911 = $40.06 after tax

Considering I was paying $33 after tax for 200 minutes, evenings at 8 and CID, I think this is a pretty sweet deal.

Thanks for the help everyone!

[konfusion666]

mavrik,

congrats on being persistent and getting a new, better plan. I have 2 questions.

For your N95, are you being charged $35 admin fee?
If so, your final charge for it would be $99 + 35 + tax = $151.42 ?

also, did you try asking about the $15 value pack (which has some elements of rogers vision) in lieu of the $7 vision?

[nitroblu]

I'll confirm that tonight or tmrw night when I call Retentions to do exactly what you describe...
just an update, I actually jsut called in to retentions, and they said as long as the changes to your plan haven't come into effect yet (ie. your next billign cycle hasn't occured), you can still cancel the changes and keep your current plan with no penalty fees.

I tried renegotiating for a cheaper plan, but the best the guy could give me was $5 discount if I removed my early evenings feature, which anther rep I spoke to earlier had said wasi mpossible (obviously I knew this was not true).

So my current plan:
$20+SAF+911+tax/mo:
250 anytime
ultd evenings/wknd @ 8PM
basic VM
CID
ultd texting

I know it's definitely not as nice as what the majority of you are posting, but I'm not too greedy, the price and features of the plan suit me, and I got really lucky and negotiated this out of a cheaper corp plan (which I heard was hard to do and was rejected myself several times earlier), so i'm happy all things considered

though I might call in again in a few months to re-negotiate something when I get my hands on the LG KC910 ;)

[da1nonly_jsa]

Hi, I've been trolling this forum for a while to see how to get a good retention plan from rogers.

I finally called them today, and got the following. I'm just wonder if you guys think this is a decent deal or not

250 weekdays
unlimited weekends/evenings after 8pm (they wouldnt budge for 6)
rogers/rogers & rogers/fido
125text msgs out
call waiting
call display

for 20 bucks. then theres the system access fee for 6.95

Further, I really wanted the N95, and the cheapest I could get it for was $199
But to get the N95, I had to get the unlimited web-browsing (visions I think?) for 7 bucks extra a month

so total is around $34 bucks before tax + $199 for the N95. I have 3 weeks before this plan takes place.. do you guys think its decent? or should i push for more...?

Thanks!

I got a similar plan but I'm paying less:

I get:
275 weekdays
unlimited weekends/evenings after 6pm
rogers/rogers & rogers/fido
500text msgs, 50 video or pics
call waiting
call display
call forwarding

for just under $24 including the system access fee, 911 fee and taxes...

I also wanted the N95, and was able to get it for free...

I didn't have to get any unlimited web-browsing or data plans visions plans for 7 bucks extra a month to get it...

your deal is decent... but i think you can get more... i kept trying over a couple of months... calling into retentions every once in a while...

i don't even think my deal is that great because i've even seen better plans (some with unlimited incoming, voice and long distance...)

[mavrik13]

I think I'm going to be charged the admin fee - not 100% sure, he said $99, but if the activation fee is charged, I might call back after I get my first bill and see if I can fight it. Regardless, I was getting close to being ready to sign for $199 + activation fee, so I could live with paying that fee.

In the plan I negotiated with earlier reps, I had the $15 value pack minus $5 credit... when I talked with the last rep, he said he could give me the phone for $99 if I did the $11 value pack + $7 vision. I believe he added an extra $5 off credit somewhere too, because the quote I got with the $15 value pack was $42.xx after tax, and with the $11+$7 (nothing else changed), it came out to $40.06 after tax.

[henz]

ok i got a question about this whole retention plan thing...
me & my dad are on a family plan right now but i wanna get my own plan so that him & my mom can continue on the family plan... we have about 15 months left on our contract. do you think that we would be able to call in with my parents keeping the plan & me getting some sort of retention plan while still keeping my number?

[dlderek]

I got a similar plan but I'm paying less:

I get:
275 weekdays
unlimited weekends/evenings after 6pm
rogers/rogers & rogers/fido
500text msgs, 50 video or pics
call waiting
call display
call forwarding

for just under $24 including the system access fee, 911 fee and taxes...

I also wanted the N95, and was able to get it for free...

I didn't have to get any unlimited web-browsing or data plans visions plans for 7 bucks extra a month to get it...

your deal is decent... but i think you can get more... i kept trying over a couple of months... calling into retentions every once in a while...

i don't even think my deal is that great because i've even seen better plans (some with unlimited incoming, voice and long distance...)

Damn... thats way better than what I have. Now the thing is.. I have already "accepted" this offer, but its not in effect till late September.

What can say and or do now to bring some bargaining power back on my side??

[mavrik13]

ok i got a question about this whole retention plan thing...
me & my dad are on a family plan right now but i wanna get my own plan so that him & my mom can continue on the family plan... we have about 15 months left on our contract. do you think that we would be able to call in with my parents keeping the plan & me getting some sort of retention plan while still keeping my number?

You could probably call them up and negotiate on the family plan... but I'm not sure if you could talk them into a whole new separate contract. The only way to find out is to call. The reps all have seemed nice and knowledgeable, though not all of them were willing to give good deals ;)

[mcg]

Perhaps if you can't get onto a retentions contract, try to gun for the EPP and bargain your way into a better deal.

[ma678]

Just talked to a CSR at Rogers and was told that Rogers stops to provide unlimited incoming call option to new subscribers any more.:mad:

[Badman]

this is extremely weird.

Last month I did a HUP(iPhone), got a $5 credit and added the BB $30 data plan.

Now I checked my rogers page and is says that the $30 data plan is to be removed the 17/09/2008. Exactly one month after my billing cycle?

What should I do about this, its like they are making it like a credit, but I thought I signed 3 years. Also does it have anything to do with me using a iphone with the BB plan?

[rupture]

Just talked to a CSR at Rogers and was told that Rogers stops to provide unlimited incoming call option to new subscribers any more.:mad:

Call in again and try a different CSR.

[tonythebullet]

Rogers is so inconsistent.

I got tempted to do an HUP to an N95 after reading about the deals people got. I called in last night to inquire about it and I was told that the N95 would cost me $199+$35 admin fee provided that I locked in my voice plan on a 3yr term AND signed up for $30 data plan for 3 yrs. Effective Sept 1, N95 is no longer available at the discounted rate on the $7 vision UL browsing plan. You can apparently still use it on the UL browsing plan but they won't give it to you for the low price. This was also confirmed by members on HoFo. And now I see that they're still giving away the N95 for the low price without the data plan (referring to the above posts). Maybe I'll try my luck at the Source today.

[crackrabbit]

Rogers is so inconsistent.

I got tempted to do an HUP to an N95 after reading about the deals people got. I called in last night to inquire about it and I was told that the N95 would cost me $199+$35 admin fee provided that I locked in my voice plan on a 3yr term AND signed up for $30 data plan for 3 yrs. Effective Sept 1, N95 is no longer available at the discounted rate on the $7 vision UL browsing plan. You can apparently still use it on the UL browsing plan but they won't give it to you for the low price. This was also confirmed by members on HoFo. And now I see that they're still giving away the N95 for the low price without the data plan (referring to the above posts). Maybe I'll try my luck at the Source today.

When I was told he would match the source price for me on the HUP that was just this past sunday and ya people are still getting it..try again and see..try to get directly to retentions dont know if you were talking to them

[mavrik13]

Rogers is so inconsistent.

I got tempted to do an HUP to an N95 after reading about the deals people got. I called in last night to inquire about it and I was told that the N95 would cost me $199+$35 admin fee provided that I locked in my voice plan on a 3yr term AND signed up for $30 data plan for 3 yrs. Effective Sept 1, N95 is no longer available at the discounted rate on the $7 vision UL browsing plan. You can apparently still use it on the UL browsing plan but they won't give it to you for the low price. This was also confirmed by members on HoFo. And now I see that they're still giving away the N95 for the low price without the data plan (referring to the above posts). Maybe I'll try my luck at the Source today.

I was told that by more than a couple reps. However, some will still give you the phone for $99 with the $7 vision plan (I've heard some people say you can get it with the $15 value pack, plus theres a $5 credit on the value pack if you sign up for 3 years, which you are doing to get the N95 at that price).

I probably called 5 times in 2 days to get the deal. It may be tough to get, but saving the $100 is definitely worth it!

[konfusion666]

Paying $100 + 35 + tax for the N95 is still a little excessive to me, as the iPhone is just $199 + tax ($35 waived for many people). I plan on negotiating hard next week after my K850i return is confirmed. I am literally 2 months away from the end of my 3 year contract, so I figure I have the most leverage possible. Fingers crossed.

[da1nonly_jsa]

Damn... thats way better than what I have. Now the thing is.. I have already "accepted" this offer, but its not in effect till late September.

What can say and or do now to bring some bargaining power back on my side??

If you haven't received the phone or started the plan... I think you can just call back retentions and tell them you were told that you have (30 days or 30 mins usage) to return the phone... tell them you dont want the phone sent to your place anymore... tell them that since your plan hasnt started and you havent received the phone you'd like to cancel the agreement before it goes into effect...

mention that you want sometime to think about it first because you just received a deal from bell to switch over... and then try to swing the power back on your side... when you negotiate...

the worse case scenario is that they cancel the plan and you can negotiate again on another day...

just make sure you get thru to retentions...

[da1nonly_jsa]

Paying $100 + 35 + tax for the N95 is still a little excessive to me, as the iPhone is just $199 + tax ($35 waived for many people). I plan on negotiating hard next week after my K850i return is confirmed. I am literally 2 months away from the end of my 3 year contract, so I figure I have the most leverage possible. Fingers crossed.

i think the iphone $199 price is based on a 3yr plan that forces you to take an expensive data plan on top of your regular phone plan...

$135 for a n95 is an great price for a phone that can do almost the same things an iphone can...
(aside from the touch screen... the n95 does everything the iphone does with a better camera, video, gps, tons of apps etc. )

[konfusion666]

yeah but i'd probably take that plan with the N95 too. 6GB per month is pretty nice. the internet access you get with the Vision Plan is garbage by comparison.

[bwhizz]

are there any retention deals for the iphone?

I wonder if they are going to extend their data plan promotion past September 30, 2008???

Any thoughts on this?

[skyrink]

boooo, i tried calling in to switch two features for the $11 value pack and it seems that every csr says that I need to add $1....is that true?

i currently have:

250 + 25 anytime minutes
unlimited E/W at 8pm
CID
500 text messages
100 CD long distance minutes
----------------------
$20 + system access+ 911+ tax ~ $31ish total

i tried to switch the $7 CID credit + the $5 text messaging for the $11 value pack....no dice

[123456123456]

I asked rogers customer service if R2R service is nation wide she said no, its only for local calls there is no R2R nation wide yet..... is that right.....

[Impossibles]

I got a similar plan but I'm paying less:

I get:
275 weekdays
unlimited weekends/evenings after 6pm
rogers/rogers & rogers/fido
500text msgs, 50 video or pics
call waiting
call display
call forwarding

for just under $24 including the system access fee, 911 fee and taxes...

I also wanted the N95, and was able to get it for free...


I have a very hard time believing any of this.

[dlderek]

If you haven't received the phone or started the plan... I think you can just call back retentions and tell them you were told that you have (30 days or 30 mins usage) to return the phone... tell them you dont want the phone sent to your place anymore... tell them that since your plan hasnt started and you havent received the phone you'd like to cancel the agreement before it goes into effect...

mention that you want sometime to think about it first because you just received a deal from bell to switch over... and then try to swing the power back on your side... when you negotiate...

the worse case scenario is that they cancel the plan and you can negotiate again on another day...

just make sure you get thru to retentions...

That sounds like a plan, but I probably won't threaten to cancel and try again, too much work on my part haha

But has anyone tried using these forums as a bargaining point? I mean with 2 million views I'm pretty sure rogers is aware of this.

[cocoatred]

boooo, i tried calling in to switch two features for the $11 value pack and it seems that every csr says that I need to add $1....is that true?

i currently have:

250 + 25 anytime minutes
unlimited E/W at 8pm
CID
500 text messages
100 CD long distance minutes
----------------------
$20 + system access+ 911+ tax ~ $31ish total

i tried to switch the $7 CID credit + the $5 text messaging for the $11 value pack....no dice

Yup, the csr is probably right, as many csr told me that credits only comes in 5 , 10 and 15.(except the $7 VM and CID for unknown reason) So, if your want the $11 pack, you will have to pay extra $1. I would suggest you to call in and get the $15 smartphone value pack and ask for $15 credit, that way, you get more features and no extra fee. You could also ask for extra $5 credit toward U/L @ 6.
Hope this help. :cheesygri

[saig0nn]

15.60$ (After 10$ credit, 25.60)

200 + 50 anytime mins
100 L.CND
Free after 6PM + Weekends
CD/CW/VM
500 txt msg
Rogers 2 Rogers

SAF+911= 25.37

Nokia N95-4 8gb 199.99+35

Ordered the N95 on Thursday Sept 4, and it arrived via UPS the next day which is Friday.
So far it feels and sounds very good.
Until Monday morning, the disconnected my service T.T

I called them to ask why, and they said my credit limit has reached its maximum, 300.00, and unless i pay now, my service will be disconnectd temporarly.

WTH. i just got the phone with no bill (not until an expected 2 weeks from now)

they said i can just pay 20 dollars (which will go towards my next bill) and the will reconnect my service.

then thats how i got my 500 text, cuz i complained how i was trying to make urgent calls and since i couldnt do that, i "tried" texting which i couldnt do either. so i just said i really need text in case of future emergencies where i cant make calls.

[nitroblu]

That sounds like a plan, but I probably won't threaten to cancel and try again, too much work on my part haha

But has anyone tried using these forums as a bargaining point? I mean with 2 million views I'm pretty sure rogers is aware of this.
won't work.the csr will simply tell u that plan is not verifiable and therefore not matchable...which is technically true, cuz every1 posting plans could simply be making it up

and yes rogers is quite aware of this board, as well as the HoFo version....many rogers employees even post here/on hofo anonymously of course (and w/out revealing they work for rogers)....but they can't simply tell someone calling in to cancel "hey you probably got this idea online, so the answer is no to a better plan" because i'm sure tehre are many actual cases of people who genuinely want to cancel

mentioning this forum will probably definitely get u rejected

[mavrik13]

won't work.the csr will simply tell u that plan is not verifiable and therefore not matchable...which is technically true, cuz every1 posting plans could simply be making it up

and yes rogers is quite aware of this board, as well as the HoFo version....many rogers employees even post here/on hofo anonymously of course (and w/out revealing they work for rogers)....but they can't simply tell someone calling in to cancel "hey you probably got this idea online, so the answer is no to a better plan" because i'm sure tehre are many actual cases of people who genuinely want to cancel

mentioning this forum will probably definitely get u rejected

lol - but seriously, mentioning the forum wouldn't help.

p.s. I was told today the N95 is out of stock, so I'll have to wait a bit until they get a new shipment - anyone else have this issue? I negotiated last night.

[tnguyenviet]

Same with the above post, I requested for N95 but he said it is out of stock.

On topic:
I requested for a 3 year contract renewal, if I could get a better plan.

Previous:
200 daytime
8pm evening/wkd
R2R
500 txt

36$ after saf + taxes

New:
250 + 25 daytime <I didn't ask for it.
8pm evening/wkd <- i tried but he wouldn't give me earlier.. advice?
R2R
2500 txt
Caller ID

36$ after saf + taxes.


I just got it renewd so does anyone have any advice on how I would request for earlier evening / incoming in the near future?

Thanks!

[Horhey]

Just finished with rogers CSR.

Original Plan:
250 anytime minutes
unlimited evenings and weekends starting at 6pm
call id
25$ plus system access and taxes


New plan from CSR
300 anytime minutes
unlimited evenings and weekends starting at 6pm
2500 text messages & 1000video/picture text messages/month
1000 long distance minutes anywhere in canada
Call ID & Voicemail
unlimited rogers to rogers local cell calling
6gb data plan
New blackberry Bold for 399
$70.57 including system access and all taxes

[nitroblu]

$70.57 including system access and all taxes
man u guys have money to burn lol...i'm fine with my simple, relatively lightly loaded retentions plan for $20 (before fees)/ mo plan lol

[rtran25]

Just finished with rogers CSR.

Original Plan:
250 anytime minutes
unlimited evenings and weekends starting at 6pm
call id
25$ plus system access and taxes


New plan from CSR
300 anytime minutes
unlimited evenings and weekends starting at 6pm
2500 text messages & 1000video/picture text messages/month
1000 long distance minutes anywhere in canada
Call ID & Voicemail
unlimited rogers to rogers local cell calling
6gb data plan
New blackberry Bold for 399
$70.57 including system access and all taxes


did they have stock for the blackberry bold now? i called earlier today and they said they didnt have any.

[Horhey]

I bought my bberry from the store because they didn't have stock.

Basically the price of the bold can't be adjusted any lower by the CSR so he told me to just go pick it up from the store, sign up for the 3 yr data plan (6gb) and then he called me back the next day and modified my plan to the promo plan he had sold me, that way i wouldn't have to wait for the bberry.

[rtran25]

oh i see, i had already called in and was told i would have to wait for the shipment to come, maybe i could try calling again and ask. well this is what my plan was before:

250 weekday - $10 promo
unlimited evenings and weekends starting at 6pm - credited
15$ smartphone package (CID, 2500 txt, VM, etc)
total: $36.34 including SAF, 911, tax

new plan:

blackberry bold for $399
6gb data for $20
250 weekday - $10 promo
unlimited evenings and weekends starting at 6pm - credited
15$ smartphone package (CID, 2500 txt, VM, etc)

and like a credit of $5?

total: $53.14 including SAF, 911, tax

[knight]

OK Rogers won't give me anything.. Here is my current plan ( 2 years in 3 year contract)


250 daytime
after 6 and weekends
R2R
100 LD
voice mail+ caller ID+125 txt (11 package , 10 dollar credited)
------

25 +6.95 + taxes , as you know this is a retentions plan, I want to get the

n95 but they won't go below $200 and they will not discount the $30 6gb plan for me at all, when I call them I say that I wanted to get the n95 because my phone is acting up.

I called 4 times and this is what they documented on the file and they keep offering me the same thing ... what can I do about this ? any ideas are appreciated

[NerV]

yeah but i'd probably take that plan with the N95 too. 6GB per month is pretty nice. the internet access you get with the Vision Plan is garbage by comparison.

Is there a possibility to get the N95 without signing up for extra data or vision plans?

[shopper-X]

Is there a possibility to get the N95 without signing up for extra data or vision plans?

What is being reported is that the N95 is no longer eligible for the $100 Visions credit. People are still getting the $100 credit if they sign up for a Data plan. example: $30/6GB plan

[DrkMnX]

Hey guys, I've been reading as much as I can from this thread but I still need some advice. Here is my situation. My family has 3 phones with Rogers and all of our contracts have expired. We all have our own separate cell phone plan. We have been Rogers customers for close to 10 years and have never asked for any HUP or anything from them. The weird thing is that someone from Rogers keeps calling our phones. I picked up the call once and spoke with the person and he started telling me how our contracts have expired and how I'm eligible for HUP and blah blah blah. He wanted us to sign new contracts with Rogers but I told him I was busy and told him to call back another time. Is this guy from Retentions or just some regular CSR? How would you guys recommend me to approach this so that I can get a good deal. I think we have some leverage. All 3 of us are willing to sign up for new contracts if we can get a good plan but that seems to be the hardest part. I tried getting to Retentions but I can't seem to get through to them even when I say "Cancel". I just get directed to some other CSR and I ask if this is the retentions department and they say no but they don't transfer me to them either, WTF!!! Does anyone have the direct number to the Retentions department? If so, please PM it to me if you don't want to post it on the thread.

TIA

[kanon]

Would anyone be able to confirm starting Oct 1st, Rogers will offer a $25 data plan for 500mb and $30 for 1gb?

[kav1]

Called in again. They said that their new policy has to have promotions/discounts on a limited term with an expiration date - Max 3 years. I don't know if anyone else has run into this.

They also offered the BlackBerry Bold 9000 on a hardware upgrade price of $260 for 3 years and I'm considering it.

They reniged on their offer for the bold at 260. They said there was no record of the quote, despite me having the name and interaction ID for them. The best they would do is $399 waiving the activation fee. I tried to get the agent who offered me the original 260 price to call me back - 3 emails sent by different reps but no luck... I'm going to pass for now. They also said their was no way to get a credit for the 6gb data since my credits are maxed out.

[da1nonly_jsa]

I have a very hard time believing any of this.

what proof do you need?

i'm not lying... i don't have anything to gain by lying...

do a search and check my posts in this thread and you will see that i've been trying to work out a deal since May... i struck the deal at the end of july...

the deal I got isn't even that good... there are better deals listed at even lower pricing then i listed...

maybe it's different in vancouver... but i got a decent deal through retentions here in toronto just fine...

[da1nonly_jsa]

Is there a possibility to get the N95 without signing up for extra data or vision plans?

i was able to get it...

i even asked them to completely disable any data transfer to my phone so i wouldnt accidentally make the mistake and get charged... i did this to test the gps...

gps works great and doesnt require a data plan...

[da1nonly_jsa]

lol - but seriously, mentioning the forum wouldn't help.

p.s. I was told today the N95 is out of stock, so I'll have to wait a bit until they get a new shipment - anyone else have this issue? I negotiated last night.

try picking it up in the store... it was out of stock when i negotiated my plan and phone... i was at yorkdale.... i told them that i had worked a deal through retentions but they were out of stock... so i called retentions while i was at the store and they sorted it all out... took the phone home that night...

[manho]

Hey guys, I've been reading as much as I can from this thread but I still need some advice.
....
Does anyone have the direct number to the Retentions department? If so, please PM it to me if you don't want to post it on the thread.

it's on the very first post of the very first page.

and technically, it's called the Customer Support dept and not Retention. That's why.

[bubble.tea]

it's on the very first post of the very first page.

and technically, it's called the Customer Support dept and not Retention. That's why.

It's actually called Customer Relations, and that # in the first post just dumps you onto CS.

Cheerios.

[styner_ca]

I was with rogers without the contract for last 2 years and I saw this thread last month so I decided to call them, see what I can get.

my current plan is
$30 = Mega $25 plan(100 min daytime. Unlimited evening and weekends @6pm) + $5 for call display

I called the rogers customer service and here's what I was offered
For $20
300 min. daytimes
Unlimited evening and weekends @6pm
cid,vm,cw,cc, r2r
100ld
3 Year contract

What I did was I quoted Bell's student plan which is for $17.30, u get to have
250 min. daytimes
Unlimited evening and weekends @6
cid,vm,cw,cc
3 Year contract

I don't mind about renewing the contract but I was hoping that they could add me some free text message deal instead of long distance. I also ask for new phone since I still use the 5 year old Motorola phone and they told me that they have a stock for 8GB Iphone at @$244. However, as the other ppl posted in here few threads ago, N95@$199 is out of stock right now so I have to wait for it.

I haven't said yes or no on the offer becuz I'm not sure which phone I should get. What do u guys think about the plan and phone that I got offered?

[mavrik13]

I was with rogers without the contract for last 2 years and I saw this thread last month so I decided to call them, see what I can get.

my current plan is
$30 = Mega $25 plan(100 min daytime. Unlimited evening and weekends @6pm) + $5 for call display

I called the rogers customer service and here's what I was offered
For $20
300 min. daytimes
Unlimited evening and weekends @6pm
cid,vm,cw,cc, r2r
100ld
3 Year contract

What I did was I quoted Bell's student plan which is for $17.30, u get to have
250 min. daytimes
Unlimited evening and weekends @6
cid,vm,cw,cc
3 Year contract

I don't mind about renewing the contract but I was hoping that they could add me some free text message deal instead of long distance. I also ask for new phone since I still use the 5 year old Motorola phone and they told me that they have a stock for 8GB Iphone at @$244. However, as the other ppl posted in here few threads ago, N95@$199 is out of stock right now so I have to wait for it.

I haven't said yes or no on the offer becuz I'm not sure which phone I should get. What do u guys think about the plan and phone that I got offered?

You should be getting some text messaging with your CID/VM, sounds like they gave you a value pack. I believe the standard is 125, but you should call and check, I'm sure you can get that thrown in. The plan is otherwise awesome. You need to consider what your uses for the phone are going to be - there are lots of other phones out there besides the N95 and Iphone... if you go to the rogers website, you can see everything they have available.

[man_alone]

I am planning to call sometime soon, I have 9 month left on 3 year contract.
I am not too sure if my plan is already good or/and I should wait until my contract is over to get even better plan.
Here is my current plan:

100+50 bonus daytime
1000 weekend/nights starting at 8pm
100 Canadian LD
Unlimited Incoming
$30+SAF+911

What do you guys say? Should I call or not? Unlimited incoming is a feature I want to keep for sure.

[kcorscadden]

I am planning to call sometime soon, I have 9 month left on 3 year contract.
I am not too sure if my plan is already good or/and I should wait until my contract is over to get even better plan.
Here is my current plan:

100+50 bonus daytime
1000 weekend/nights starting at 8pm
100 Canadian LD
Unlimited Incoming
$30+SAF+911

What do you guys say? Should I call or not? Unlimited incoming is a feature I want to keep for sure.

It doesn't hurt to try and see what you can get... You may be surprised. Just use the previous offers posted here as examples of what you may be interested in and ask away.

[litecaster]

once they offer you something and call back later, do you keep saying "cancel my phone"? i still want to renegotiate my plan.

[cotton]

I got the $20 retentions plan and did HUP (SE W580i for $55 + $0 adminfee) back in Feb08. The W580i has been acting up on me and some keys are stuck. I thought I'll have to wait for 12 months (Feb09) before I can do another HUP. Thanks to RFD, I discovered that iphone HUP is possible. Called Customer Relations/Retentions yesterday and was quoted $249 8GB and $349 16GB + $35 adminfee. I asked if there's any discount on the $30/6GB data plan and the answer is no. I have the $7 Unltd browsing plan now and jumping to $30 is a bit too much for me.

I then asked if I'm eligible for HUP to other phones that I can continue with the $7 unltd browsing. CSR said yes - I thought she's going to quote me some crazy prices since I'm only 7 mths into 3 yr contract and did HUP in Feb08. I'm really surprised when she quoted:
N95 $199 - $100 vision credit = $99 + $35 adminfee
K850i $199 - $100 vision credit = $99 + $35 adminfee

I told her that I'll think about it overnight. I called this afternoon to get the N95 but it's out of stock. CSR said they're expecting new shipment next week and to call back. I also re-confirmed the $199-100+35 price.

btw, I also made some changes to my retention plan yesterday. Basically, I switched the separate VM/CID/$7 unltd browsing to the $15 ValuePack - saved a few dollars and got some additional stuff. I confirmed with her that my existing credits of 10+5+7 will remain the same. Just to be sure, I re-confirmed with the CSR again today when I called in to order the N95.

Old plan
250/Unltd eve after 8/Wkend $20
Savings: Mthly Plan Credit (10)
Savings: Mthly Plan Credit (5)
Savings: Bundle 15% discount (0.75)
Unltd browsing $7
R2R $5
VM $7
CID $7
Savings: CID (7)
100 min Cdn LD Free
Total: $23.25+SAF+911=$30.7 plus tax

New plan
250/Unltd eve after 8/Wkend $20
Savings: Mthly Plan Credit (10)
Savings: Mthly Plan Credit (5)
Savings: Bundle 15% discount (0.75)
R2R $5
ValuePack $15 (CID/Enhanced VM/125txt/50 PicVideoMsg/Unltd browsing/whocalled/mobilebackup)
Savings: credit (7)
100 min Cdn LD Free
Total: $17.25+SAF+911=$24.7 plus tax
New: added $4 25Int'l txt plan -> $2.67 with ValuePack discount.
New Total: $19.92+SAF+911=$27.37 plus tax

I'm quite happy as I'm getting more stuff and saving a few dollars at the same time! I'll be calling everyday next week for the N95!!!

[konfusion666]

cotton, the K850i should be $0 + $35 admin fee. It's cheaper than the N95 (check the website for yourself).

However... IT SUCKS! Don't get it!

[Traian2003]

I just called in today to add the 6GB data plan for my iphone. After adding it the CSR told me that the total is 55$ with tax, saf and everything. :confused:

250 MINS Weekends and Evenings from 6pm
500 TEXT MESSAGES 50 PIC MESSAGES 50 MINUES VIDEO CALLING
1000 LD Minutes
Unlimited Incoming Calls
Unlimited Rogers 2 Rogers
Caller ID w/ Who Called
6GB BlackBerry data

That would be amazing if it's real. Made him verify and said that was the correct amount, and that that he noted it on the account. I was paying 55 with the vision plan, made him remove it and add the 6GB instead and it's the same price :S

[konfusion666]

traian, so the only thing you're missing is V/M?

[gman]

I just called in today to add the 6GB data plan for my iphone. After adding it the CSR told me that the total is 55$ with tax, saf and everything. :confused:

250 MINS Weekends and Evenings from 6pm
500 TEXT MESSAGES 50 PIC MESSAGES 50 MINUES VIDEO CALLING
1000 LD Minutes
Unlimited Incoming Calls
Unlimited Rogers 2 Rogers
Caller ID w/ Who Called
6GB BlackBerry data

That would be amazing if it's real. Made him verify and said that was the correct amount, and that that he noted it on the account. I was paying 55 with the vision plan, made him remove it and add the 6GB instead and it's the same price :S

Can iPhone use Video calling at all?

[irfanuks]

So, I've been a member here for a while now, and I've been checking out the sheer number of posts in this thread...wow! You guys have some crazy plans, I must say!

I've been a Rogers Customer for 6 years running and I've yet to change my plan. Now that I've seen some of the plans you guys have, not to mention some plans that my friends have, I think I deserve more. I called the Customer Relations today and talked to a couple of different ladies, both of who told me that the $5 messaging (500 sms) is now gone! So here's what they offered me:

275 daytime mins
Unlimited Eve & Wknds starting at 6pm
Free R2R
CID + VM
2500 Text Messages + 1000 Pic Messages
_________________________________
$35 + $ 6.95 + $0.50

So, this doesn't seem so great to me. I personally don't want to pay over $30, before the other fees.

What do you guys think? I know this ain't close to what you're getting.

Thanks

[mavrik13]

So, I've been a member here for a while now, and I've been checking out the sheer number of posts in this thread...wow! You guys have some crazy plans, I must say!

I've been a Rogers Customer for 6 years running and I've yet to change my plan. Now that I've seen some of the plans you guys have, not to mention some plans that my friends have, I think I deserve more. I called the Customer Relations today and talked to a couple of different ladies, both of who told me that the $5 messaging (500 sms) is now gone! So here's what they offered me:

275 daytime mins
Unlimited Eve & Wknds starting at 6pm
Free R2R
CID + VM
2500 Text Messages + 1000 Pic Messages
_________________________________
$35 + $ 6.95 + $0.50

So, this doesn't seem so great to me. I personally don't want to pay over $30, before the other fees.

What do you guys think? I know this ain't close to what you're getting.

Thanks

You could remove the 6pm early evening to remove $5, or try and push for more credits. You should also be able to easily negotiate unlimited incoming.

You should try and call back more than once. People say calling too often is a bad thing... I called probably 6 times in 2 days, and got my plan. Say that you are still on the fence - mention other plans, how they are better, etc. Don't mention that you think you deserve more, tenure doesn't really get you much better deals - its more dependent on the CSR and your attitude. Good luck!

[chunhei]

It's actually called Customer Relations, and that # in the first post just dumps you onto CS.

Cheerios.

actually. i think most recently they changed it to "Rogers Customer Care Center"... or something along those lines
but i could be wrong. lol

[Traian2003]

traian, so the only thing you're missing is V/M?

They offered it to me, but I hate voicemail. I never call back :lol:

Can iPhone use Video calling at all?
Nope, but I like that plan, it's only 5$ and I got it for free so why not.
5$ for 500 texts, 50 pic messages and 50 min video calling. Just in case i decide to switch to something else.

[nitroblu]

i've already accepted a retentions plan, but it doens't come into effect until oct, so I still have time to back out of it. any suggestions of how to get the $15 valuepack everyone keeps talkin about (obviously with as much of it credited as possible)?

[spawn582]

i got this for my gf. i called 4 times until we finally just settled on this plan.

250 daytime
unlimited e/w @ 6
unlimited incoming
r2r
cd/125 text

$21 + saf + 911 + tax = $32.15

not the best but definitely better than her old plan.

[doltingi]

I just called in today to add the 6GB data plan for my iphone. After adding it the CSR told me that the total is 55$ with tax, saf and everything. :confused:

250 MINS Weekends and Evenings from 6pm
500 TEXT MESSAGES 50 PIC MESSAGES 50 MINUES VIDEO CALLING
1000 LD Minutes
Unlimited Incoming Calls
Unlimited Rogers 2 Rogers
Caller ID w/ Who Called
6GB BlackBerry data

That would be amazing if it's real. Made him verify and said that was the correct amount, and that that he noted it on the account. I was paying 55 with the vision plan, made him remove it and add the 6GB instead and it's the same price :S

blackberry data plan on iphone?
i think you might wanna call back and check again.
blackberry data plan is a bit different from regular data plan.

[mlerner]

blackberry data plan on iphone?
i think you might wanna call back and check again.
blackberry data plan is a bit different from regular data plan.

It's a BIS data plan so it will work on any phone, BES is a different story.

[Firestorm]

It's a BIS data plan so it will work on any phone, BES is a different story.Go to rogers.com and check if there's an expiration date. Lots of people on HoFo have had an expiration date appear over the last few days. It seems Rogers is cracking down on it.

[mlerner]

Go to rogers.com and check if there's an expiration date. Lots of people on HoFo have had an expiration date appear over the last few days. It seems Rogers is cracking down on it.

Yes they're cracking down but nevertheless technically it will work on any phone.

[konfusion666]

Good grief, I have absolutely no confidence in Rogers CSRs (non-retention)...

I called to cancel my retention plan (taken with a new 3 year contract) which was supposed to start on Sep. 25th.

He was ok cancelling it... then I asked him to verify when my current 3-year contract was ending (I took it in Oct. 2005 so it should be over next month).

He said it was over in 2011! So it's clear that cancelling the retention plan didn't reset my contract back to how it used to be.

I explained that and so he tried to reset my contract... but at the end he was like "well, you may be charged penalties for early contract expiry in your next bill, if that happens give us a call and we'll refund the charges..." !!!

WTF? Don't they know how to do anything?

To make things worse he didn't even have an interaction ID for the call (?) so he gave me his employee ID (???).

[urir10]

Just got that Deal:

200 Minutes Daytime
E/W after 5pm
Unlimited Incomings
Rogers 2 Rogers
MY5
Unlimited sms
voice mail + caller id+ call waiting

After taxes and all other fees = $53.61 ($47 or so before tax)

[nitroblu]

Just got that Deal:

200 Minutes Daytime
E/W after 5pm
Unlimited Incomings
Rogers 2 Rogers
MY5
Unlimited sms
voice mail + caller id+ call waiting

After taxes and all other fees = $53.61 ($47 or so before tax)
i'd call back again and try to renegotiate something better...plus with unltd txt, incomings and r2r, is it really necessary to have my5?

[tomjose]

The rep on the line is sooo adamant that he wont offer more than what he mentioned before of:

$40 for 2 phones (before SAF and taxes)
-250 mins/line
-Unlimited Incoming/R2R
-CID
-Eve/Weekend at 6 (for 1st year of contract)

This is only on renewal of 3 years.
CAn i get any better plan by adding my Fido which is on Monthly (not pay as you go) to Rogers?
I was also thinking abt adding my dad to Rogers.

Can fido Do any better?
THanks

[bubble.tea]

blackberry data plan on iphone?
i think you might wanna call back and check again.
blackberry data plan is a bit different from regular data plan.

that's fine. it works.

actually. i think most recently they changed it to "Rogers Customer Care Center"... or something along those lines
but i could be wrong. lol

They can call themselves Williy Wonka's Chocolate Factory for all I care. Just as long as I have their direct # http://img.photobucket.com/albums/v283/petawawa/smilies/lolup.gif.

[Badman]

Go to rogers.com and check if there's an expiration date. Lots of people on HoFo have had an expiration date appear over the last few days. It seems Rogers is cracking down on it.

Okay I got the same problem. What should I do. I also own a Blackberry but i haven't used it in a couple weeks. Would that be the problem?

Also what happens when the expiry date comes?

[henz]

what i have now:
family plan with dad
250 shared mins
free e/w at 9pm
approx. $70 together so ~$35 for me

what i was hoping to get:
around 150 mins
unlimited e/w 6pm
unlimited r2r
cid
some sort of txt msgs plan
hopefully unlimited incoming
~$35

what they're offering:
250 mins
unlimited e/w 6pm
unlimited r2r
cid
2500 txt msgs

$36

all prices include saf, tax, etc. what do you guys think, a good deal or not?

i might get the $30 6gb added on too

UPDATE: ROGERS SCREWED ME OVER!! i went for it cuz i like the plan but when i split from the family plan i "technically" just started a new account even though ive been with rogers for close to 2 years & they did not let me get the retention plan they offered a few hours ago, i just got the epp plan instead... :(

[chunhei]

that's fine. it works.

They can call themselves Williy Wonka's Chocolate Factory for all I care. Just as long as I have their direct # http://img.photobucket.com/albums/v283/petawawa/smilies/lolup.gif.

lol.
lucky u..
calling the rogers number posted, always have to ask to be transfered to retention
i was on hold with 1 after another csr for like 30 mins b4 i actually got to retention.... =(
and i still havent' got my phone...
they don't have it in stock
they told me to go to store

then i go to store and they say system won't let them give me phone. have to get them to send directly to me =((

sooo annoying.

[nitroblu]

UPDATE: ROGERS SCREWED ME OVER!! i went for it cuz i like the plan but when i split from the family plan i "technically" just started a new account even though ive been with rogers for close to 2 years & they did not let me get the retention plan they offered a few hours ago, i just got the epp plan instead... :(
you should've told the rep u spoke to before to note the plan offered on your account notes, read it back to u to confirm, and get his employee id

[siulaba]

i tired... seems their reps are more harsh now days.

[henz]

you should've told the rep u spoke to before to note the plan offered on your account notes, read it back to u to confirm, and get his employee id

he told me he put it in my account notes & i asked him to read it over for me again... i guess i should have gotten his employee id

[berriez]

bill came and it was 13 dollars more than it was suppose to be!

how did you guys get SAF credited?


and is the 500 txts for $5 still on? I have the 125 txts for 6$ with 5 dollar credit anything I could do to make it better?

[chunhei]

bill came and it was 13 dollars more than it was suppose to be!

how did you guys get SAF credited?


and is the 500 txts for $5 still on? I have the 125 txts for 6$ with 5 dollar credit anything I could do to make it better?

i'm pretty sure they're offering either 125 or 2500 only.

[shopping_princess]

the $5 for 500 txts is not available anymore. that deal got cut off on aug 5th or something. i cancelled it in may when i went on vacation (and they told me it'll be available end of aug) and got screwed when i came back. so i'm getting the $10/2500 for the time being and they won't even budge for $5 credit even though they lied. i'm still so pissed.

[bwhizz]

Anyone know wtf is up with the customer relations #? it just transfers you to the automatic line... they say to serve us better they are getting rid of the customer relations line and make us talk to a stupid machine!!?!


Also I need a good deal on the BB bold. I am eligible for $100 upgrade and am on a retentions plan...

any advice?

whizz

[doltingi]

how are some of these people still getting 500 txt msg promos when it's over? ... i called in for my friend like a week ago and the rep told me the promo was definitely over and there was nothing he could do.

[nitroblu]

how are some of these people still getting 500 txt msg promos when it's over? ... i called in for my friend like a week ago and the rep told me the promo was definitely over and there was nothing he could do.
the rep i spoke to threw ultd txting at me lol

[thedragon888]

I 've been a long time customer and here is what they gave me to renew on 3 years

350 day time
unlimited incoming
unlimited LD
Free weekend/eve 6 pm
voice mail, call display package

$41/month all in (yes includes SAF and GST)

[irfanuks]

You could remove the 6pm early evening to remove $5, or try and push for more credits. You should also be able to easily negotiate unlimited incoming.

You should try and call back more than once. People say calling too often is a bad thing... I called probably 6 times in 2 days, and got my plan. Say that you are still on the fence - mention other plans, how they are better, etc. Don't mention that you think you deserve more, tenure doesn't really get you much better deals - its more dependent on the CSR and your attitude. Good luck!


Thanks for your quick response bro. I couldn't get rid of the 6pm early evenings, as it is so key!

I talked to the rep again today and I got a very nice guy. He was able to do a little better, so I took it. It's definitely within my price range, so I am fairly happy with it.

So here's what I ended up getting:

250 + 25 Everyday Minutes
Unlimited Eve & Wknds Starting @ 6pm
Free R2R
CID + VM
Unlimited Text Messaging
_________________________
$25 + $6.95 + $0.50 + Taxes

Didn't get unlimited incoming, but I don't think it's really a big deal, and I got my unlimited texts, which is what I really wanted.

And he was able to get me the iPhone as well, though I'll probably just sell it, for $224, which is not bad.

BTW, this forum is amazing!!

Thanks guys...keep posting!

[berriez]

the rep i spoke to threw ultd txting at me lol

whoah :O! i called in about aug 22 and they said that they would do a $5 credit on a $6 125 txt thing, and they said that its only a 3 month credit..(ends on nov.1) so i called in yesterday because my bill was $13 more and also said that the credit was suppost to last 3 years and not 3 months and they said they will speak with the first rep and then they'll call me back.. >_<
but the thing is the first rep didn't say 3 months OR 3 years i just said 3 years/when my contract ends because I thought he would fall for it. oh well guess i'll wait for that call

man how did you get that? and whats your plan/cost?

[konfusion666]

Is there a list of HUP "benefits" by Tier #?

I'm Tier 5, I want to know exactly what my discount is...

[mlerner]

Is there a list of HUP "benefits" by Tier #?

I'm Tier 5, I want to know exactly what my discount is...

http://www.howardforums.com/showthread.php?t=862800&page=1&pp=15

TIER I (less than $1000): new activation price + $50 + Hup Admin
TIER II ($1001 - $1200): new activation price + $25 + Hup Admin
TIER III ($1201 - ?): new activation price + Hup Admin
TIER IV (? - ?): new activation price - up to $25
TIER V (? - ?): new activation price - up to $50
TIER VI (more than ?): new activation price - up to $100

[doltingi]

Call again?
If you are on highest tier (which is level 5) it would look like this:
(taken directly from HoFo)


If <12 months (since your activation/last HUP):

You are not elligible for the HUP program.

12 - 30 months (since your activation/last HUP):

If Your Spending = < $1000 = Tier I = Price + $35 admin fee + Tier I fee of $100.00
If Your Spending = $1001-$1200 = Tier II = Price + $35 admin fee + Tier II fee of $75.00
If Your Spending = $1201-$1500 = Tier III = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

if >30 months (since your activation/last HUP):

If Your Spending = <$1500 = Tenure Tier = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

*Spending counts everything except hardware fees, government taxes, late payment fees, and returned cheque fees.

*Note your last 2 bills are Not counted towards your spending. (this is to ensure only paid bills get counted)


So if you are on Tier 5, not only $35 Admin Fee will be waived, you should also receive $25 discount. And if your plan is below $30, then you have to pay $50 more than someone whose plan is more than $30/month

quoted from way back in 1022nd page

[Jeff146]

I have a question for anyone that might know the answer.

I'm currently on contract with Bell with about 27 months left on the contract.

I was wondering if Rogers would offer to pay the cancellation fee so to go to them or even pay part of the cancellation fee.

Has anyone ever heard of that and what are the steps in going about doing this?

Thanks,
Jeff

[Guamon]

I've been reading through the last few pages and haven't seen how to approach and ask for a better deal with the rogers representative. Should I just tell he/she what I want?

My current plan is:
Mega Time Plans $20
Vision Mobile Internet Plan $5
Total: 25 + 6.95 + 0.5 + Tax = $36.67

Would I be able to get CID for free and what else do you guys think i'll be able to negotiate with the rep? Thanks!

[konfusion666]

quoted from way back in 1022nd page

where it says "price" in that post... is it referring to the 3-year contract price on the online rogers store?

[doltingi]

where it says "price" in that post... is it referring to the 3-year contract price on the online rogers store?

it refers to the price you'd get depending on the number of years you want to sign contract with rogers.

Would I be able to get CID for free and what else do you guys think i'll be able to negotiate with the rep? Thanks!

if you call them to cancel when your contract is almost over, they will offer to give you free caller id before you can ask for it... or that's how it was on my case :)

[arias86]

I have a question for anyone that might know the answer.

I'm currently on contract with Bell with about 27 months left on the contract.

I was wondering if Rogers would offer to pay the cancellation fee so to go to them or even pay part of the cancellation fee.

Has anyone ever heard of that and what are the steps in going about doing this?

Thanks,
Jeff

Why would they pay $200-300 for you?

[Jeff146]

Worth a shot for asking.

Anyways can anyone hook me up with a good plan for Rogers if you are a new customer?

PM is the key.

Thanks,
Jeff

[arias86]

Worth a shot for asking.

Anyways can anyone hook me up with a good plan for Rogers if you are a new customer?

PM is the key.

Thanks,
Jeff


How about the EPP plan if its still avail?

[Jeff146]

How about the EPP plan if its still avail?

Would I be able to get the EPP plan if I'm a new customer?

[shopper-X]

I have a question for anyone that might know the answer.

I'm currently on contract with Bell with about 27 months left on the contract.

I was wondering if Rogers would offer to pay the cancellation fee so to go to them or even pay part of the cancellation fee.

Has anyone ever heard of that and what are the steps in going about doing this?

Thanks,
Jeff

When I left Telus I had 5 months left on my contract which is the sweet spot to cancel. Telus charges $20 per month with no maximum but a minimum $100 ($20 x 5 months = $100) to cancel a contract.
I explained this to Rogers before signing a new contract and they offered me $100 off the new sign up price of any phone. Back in May of 2007 I picked the SE k790a for $80 instead of $180 on a 3yr contract.

So yes, it's worth a shot to try it, but I doubt they would pay $400 (Bell's max ECF) to get you to switch.

[nitroblu]

So yes, it's worth a shot to try it, but I doubt they would pay $400 (Bell's max ECF) to get you to switch.
especially if you're looking for a heavily credited retentions plan lol

[cdbottle1]

Would I be able to get the EPP plan if I'm a new customer?

EPP are only avaliable for certain companies, I would say least if you have the membership of the Air Miles you can get it. If you are a new customer you can talk to relations and negotiate a special deal for a 3 year contract.

[konfusion666]

are people finding that "consolidated retentions" is giving out better deals than regular retentions?

[mcgoo22]

I was working on a retention plan back a few months ago but never finished... My contract is now up so I called in twice this weekend using the *611, and cancel my service... I got offered the $17.50 EPP plan, 200 DT Min, 6PM E&W + 100 min LD. They would not budge on anything more... It really seemed like it was the regular customer service & not retentions. I know its been posted before but what is the direct line to retentions and what are their hrs of operation?

[konfusion666]

Direct line doesn't exist anymore, you need to somehow pass the "filter" of regular CSR's to get to Customer Relations.

[zweinstein]

Hi Guys,

Hope I can get some help here. I called Rogers today and tried to negotiate something for my grandparents who have very different needs than most of the plans that have been posted in this forum. They require 500 - 600 daytime minutes each as they are both retired and make most of their calls during the day. Evenings moved from 9pm to 6pm is not a big deal for them. On top of the minutes, they want R2R so they can call each other's phones and free caller id (and possibly a few texts so they can txt a little between each other).

Currently, they have 400 pooled minutes, ew from 9pm on a family plan for $25/month + SAF each. They pay $7/month each for caller id on top of the $25. They go over by 200 - 300 minutes per month and therefore pay ridiculous overage rates every month.

Here is what I was offered:
Mega Time 35 + Bonus minutes
250 + 250 bonus minutes
unlimited network calling
unlimited evening/weekends after 9pm
SAF Waived!!!

The girl on the phone would not budge on the 6pm, caller id for free, or any other monthly plan credits. I had the girl right down the plan in the notes on the account and told her that I would call back later.

I know that all of you now think that I have no negotiating skills but on Telus (which I know is easier to negotiate with), I got the following:

EPP Talk 17.30
200 Daytime Minutes
Unlimited Nights and Weekends from 5pm
Conference Call
Call Waiting
Voicemail 3
Caller ID
Unlimited Text Messaging
25 Long Distance Minutes

This totals $19.30/month (17.30 + 2 for 5pm from 6pm nights) + SAF + 911 = $30.31/month


If anyone can give me any suggestions on how to get something along the lines of:
$25 or $30 at the most
500 minutes
unlimited nights and weekends from 6pm
R2R
Caller ID free
125 txt or something that just gives them a few txts for free


Last couple details:
They make all the calls and do not receive them. Unlimited incoming would not help.
My grandfather is hard of hearing and due to technological limitations, his hearing aids can only connect to a cell phone with bluetooth and not to a home phone. As a result, he needs to make all of his calls on his cell phone. That is why he needs so many minutes. Do you think he could get any discount because of his hearing disability.



Any help that anyone could give would be greatly appreciated.

Thanks.

[Sam_Windsor]

:lol: Hi every one,


i did call today this what they offer me :

250 Day time

unlimited after 6 PM + WE

fee incoming calls

for 25 $ ,

11 & for CID and they offer me advance CID and Voice mail + 125 SMS

with the TAx ++ = 43 $ a month , i did ask for the N95 they says that they cant do for less than 199 $ and its out of stuck , i have to cal back for it. my new plan will be active next month Oct. 2nd, any idea ? should i take it ?

[HBP]

:lol: Hi every one,


i did call today this what they offer me :

250 Day time

unlimited after 6 PM + WE

fee incoming calls

for 25 $ ,

11 & for CID and they offer me advance CID and Voice mail + 125 SMS

with the TAx ++ = 43 $ a month , i did ask for the N95 they says that they cant do for less than 199 $ and its out of stuck , i have to cal back for it. my new plan will be active next month Oct. 2nd, any idea ? should i take it ?

NO!

I just called today.

250 daytime
E after 6 + Weekends
CID + VM
R2R
Unlimited TXT (w/in Canada).
+ iPhone 8GB (one for $224 and one for $249)

$20 + SAF + 911 + tax

This was for two lines. So 2x. People have gotten even better than what I have, I got tired of negotiating though, didn't want to keep pushing for some LD. Just don't take yours man! They should be saving you money (assuming you're not a new activation).

[forgiven]

Just start a 3yrs contract with Rogers

$21 + SAF :cheesygri

250 mins
EW @ 6pm
R2R
$11 value pack
100 LD

Free w580i
3 months UL calling
Activation fee waived & first month service free :D

[Tijuana]

is the 40-10=30.00 family plan still available?

[konfusion666]

zweinstein, I think perhaps a different provider such as Fido would be better suited to your grandparents' needs. In particular, the "Full Fido" 1000/1000 might be exactly what they need.

I don't think Rogers is that great in providing huge amounts of daytime minutes.

[mavrik13]

zweinstein, I think perhaps a different provider such as Fido would be better suited to your grandparents' needs. In particular, the "Full Fido" 1000/1000 might be exactly what they need.

I don't think Rogers is that great in providing huge amounts of daytime minutes.

Could also go with Virgin, where you can get unlimited calling 9-5 (or similar 8 hour block of time).

I haven't heard of anything with Rogers for large amounts of daytime minutes... especially for that cheap of a price.

[Sam_Windsor]

did u gut the CID + VM for FREE? and did u pay for the IPHONE?


NO!

I just called today.

250 daytime
E after 6 + Weekends
CID + VM
R2R
Unlimited TXT (w/in Canada).
+ iPhone 8GB (one for $224 and one for $249)

$20 + SAF + 911 + tax

This was for two lines. So 2x. People have gotten even better than what I have, I got tired of negotiating though, didn't want to keep pushing for some LD. Just don't take yours man! They should be saving you money (assuming you're not a new activation).

[zweinstein]

zweinstein, I think perhaps a different provider such as Fido would be better suited to your grandparents' needs. In particular, the "Full Fido" 1000/1000 might be exactly what they need.

I don't think Rogers is that great in providing huge amounts of daytime minutes.

Could also go with Virgin, where you can get unlimited calling 9-5 (or similar 8 hour block of time).

I haven't heard of anything with Rogers for large amounts of daytime minutes... especially for that cheap of a price.

The problem is that they are on contract for another year and 1/2 with Rogers. I was hoping that Rogers could offer something better than the $35 plans.

[konfusion666]

Time for an update! Hopefully this will be my final plan for the next little while and I can stop checking this thread every day.

Since I was unsatisfied with my first retention plan from 2 weeks ago (here (http://www.redflagdeals.com/forums/showpost.php?p=7344543&postcount=17053)) and the crappy K850i that I got with it... I decided to try again after I returned it and got my HUP credit back.

I think it's pretty good:

$20 retention plan

300 min. daytime
Unlimited Evenings 6pm to 7am
Unlimited Rogers 2 Rogers
Unlimited Incoming minutes
100 Canadian Long Distance
Caller ID, Enhanced Voicemail, 125 sent txt msgs, WhoCalled, Mobile Backup (+ $1)
Rogers Vision unlimited on-device mobile browsing (+ $7)

---
$20 - 15% bundle discount = $17

$17 + 1 + 7 + 6.95 + 0.50 = $32.45 + tax on a 3 year contract

Freebies:
3 months local unlimited calling
All Rogers Vision promos

And a note on my account which is supposed to guarantee that I get the N95 for $99 + $35 when it's back in stock. :)

[Sam_Windsor]

how did you gut that? what did u say to the SC agent? what plan did sign for ? i'm with rogers for 18 months and they offer me :
250 daytime
E after 6 + Weekends
CID + VM
Unlimited Incoming minutes
100 Canadian Long Distance
Caller ID, Enhanced Voicemail, 125 sent txt msgs, WhoCalled (for 11 $)
guarantee that I get the N95 for 199$

how did u work out this deal?


NO!

I just called today.

250 daytime
E after 6 + Weekends
CID + VM
R2R
Unlimited TXT (w/in Canada).
+ iPhone 8GB (one for $224 and one for $249)

$20 + SAF + 911 + tax

This was for two lines. So 2x. People have gotten even better than what I have, I got tired of negotiating though, didn't want to keep pushing for some LD. Just don't take yours man! They should be saving you money (assuming you're not a new activation).

Time for an update! Hopefully this will be my final plan for the next little while and I can stop checking this thread every day.

Since I was unsatisfied with my first retention plan from 2 weeks ago (here (http://www.redflagdeals.com/forums/showpost.php?p=7344543&postcount=17053)) and the crappy K850i that I got with it... I decided to try again after I returned it and got my HUP credit back.

I think it's pretty good:

$20 retention plan

300 min. daytime
Unlimited Evenings 6pm to 7am
Unlimited Rogers 2 Rogers
Unlimited Incoming minutes
100 Canadian Long Distance
Caller ID, Enhanced Voicemail, 125 sent txt msgs, WhoCalled, Mobile Backup (+ $1)
Rogers Vision unlimited on-device mobile browsing (+ $7)

---
$20 - 15% bundle discount = $17

$17 + 1 + 7 + 6.95 + 0.50 = $32.45 + tax on a 3 year contract

Freebies:
3 months local unlimited calling
All Rogers Vision promos

And a note on my account which is supposed to guarantee that I get the N95 for $99 + $35 when it's back in stock. :)

[konfusion666]

how did you gut that? what did u say to the SC agent? what plan did sign for ? i'm with rogers for 18 months and they offer me :
250 daytime
E after 6 + Weekends
CID + VM
Unlimited Incoming minutes
100 Canadian Long Distance
Caller ID, Enhanced Voicemail, 125 sent txt msgs, WhoCalled (for 11 $)
guarantee that I get the N95 for 199$

how did u work out this deal?

I think I just got lucky with a good Agent. I have been saying the same thing to each Agent every time I call (almost like I'm reading from a script, heh). Also, I called quite a few times in the past 4 days. I called on Friday, Saturday, Monday (today) morning and Monday evening. 4th time was the charm. Other people say calling a lot is a bad idea. *shrug*

[HBP]

Well it was my sister's phone, it was off contract for about 2 years, then I just extended it to mine. Shoulda tried for LD it looks like... oh well. Yes, it's all free, paying something like $27.xx before tax. Paid for iphones though.

It's not a specific plan, I just bugged them.

[jrice]

I think I just got lucky with a good Agent. I have been saying the same thing to each Agent every time I call (almost like I'm reading from a script, heh). Also, I called quite a few times in the past 4 days. I called on Friday, Saturday, Monday (today) morning and Monday evening. 4th time was the charm. Other people say calling a lot is a bad idea. *shrug*

Did you get overcharged a lot before talking about the deal?

[nitroblu]

I just called today.

250 daytime
E after 6 + Weekends
CID + VM
R2R
Unlimited TXT (w/in Canada).

$20 + SAF + 911 + tax


wow sweet deal compared to what I got offered (and unfortunately already accepted). For the same price, I got offered 250 anytime, E/W @ 8, CID, basic VM, ultd txt

luckily it doesn't kick in yet. I'm gonna hafta withdraw my change before it comes into effect.

On a related note, I called in before to actually try to renegotiate my retentions plan to get more features. I said I would like to withdraw the changes to my current plan. I asked if there were any penalty fees for doing this (since its hasn't come into effect yet), and the CSR said no.

However, the CSR said my contract would now end in 2011 even if I canceled the retentions plan. I originally signed up in 2007, so my contract would've ended 2010. Was the rep lying? Is Rogers allowed to renew my current contract for the 3 yrs even because I originally agreed to accept the retentions plan, but wish to withdraw the changes and keep my current plan? If I withdrew the changes, shouldn't my plan revert back to its original 3 yr contract to end in 2010?

[andrew505]

ok well i called retention today as my 3 year contract is up. I pretty much sat on the phone with her for an hour and this is what she ended up offering me.

275 week day minutes
unlimited incoming calls
2500 text messages
evenings and weekends at 6pm
voice mail
Caller I.D.
6 gb of data

57.00(including SAF + 911) + taxes- 65ish all in. When i really look at it this seems like a pretty decent deal considering that data package is 30 bucks. I am pretty much getting everything else for 20 dollars a month(before SAF and taxes). Should i bite with this? or try to get more?

i am thinking maybe i can get them to throw in r2r and to get rid of SAF and 911? if they did that i would have no hesitation to sign.


Sorry, one last thing. I just came across the Source's free curve on a 3 year contract? can you do this with a retention plan? or do you need to choose from one of their "select" plans?

[prad]

i see a lot of people getting unlimited txt msg and 2500 txt msg.
just wondering how the credits are applied, is there a feature credit like CID Rogers to Rogers and incoming or is it a monthly plan credit

[dragonvaloo]

i see a lot of people getting unlimited txt msg and 2500 txt msg.
just wondering how the credits are applied, is there a feature credit like CID Rogers to Rogers and incoming or is it a monthly plan credit

On mine it's listed as the "GSM Package" in order to get the unlimited texts. It never says on My Wireless Services when I have it on but on bills texts all show up as Included.

[evilution]

Sorry, one last thing. I just came across the Source's free curve on a 3 year contract? can you do this with a retention plan? or do you need to choose from one of their "select" plans?


usually with the source, u need to sign up for the visual package for 3 years to get a discount..

[konfusion666]

However, the CSR said my contract would now end in 2011 even if I canceled the retentions plan. I originally signed up in 2007, so my contract would've ended 2010. Was the rep lying? Is Rogers allowed to renew my current contract for the 3 yrs even because I originally agreed to accept the retentions plan, but wish to withdraw the changes and keep my current plan? If I withdrew the changes, shouldn't my plan revert back to its original 3 yr contract to end in 2010?

They're trying to pull a fast one on you! They tried to do the same to me. Call Customer Relations (not crappy first level CSRs) and get this fixed immediately.

[andrew505]

so i ended up taking this.

275 weekday minutes
unlimited evenings @6 -
25 dollars.

unlimited incoming (credited)
caller id (credited)
voicie mail (credited)
rogers to rogers (credited)
2500 text messages (10)
6gb data plan (30)

so that would bring it to 65.
then i got an additional 15 dollar credit, bringing it to 50.00.
+saf+taxes = 65 and change.

I also got the 49.99 or w/e it was waived for the pearl 8120. Not too bad.

[Kaitlyn]

I wonder why everyone I have spoken to recently has said there is no "voicemail credit" that they can apply to my account :(. I'm supposed to have it!

[mcg]

^ I also asked the same thing, and the retentions rep said that the voicemail credit goes under the guise of a "Monthly Plan Credit" of $7 and has a ID code that reps can see and can identify it as going towards voicemail.

[Kaitlyn]

^ I also asked the same thing, and the retentions rep said that the voicemail credit goes under the guise of a "Monthly Plan Credit" of $7 and has a ID code that reps can see and can identify it as going towards voicemail.

though I didn't get the "explanation", thats pretty much what I got/follow... but then because it is a monthly plan credit, it... takes up useful space of other monthly plan credits! lol

[skyrink]

Question: is it possible for a person who owns a retention plan (Me :)), to call in and ask Rogers for a NEW activation that mirrors my retention plan?

im only asking as i am trying to get the best deal possible as a friend of mine who is with telus has his 3 year contract coming to an end and is about to renew with Telus for a mediocre plan (the $17.30 insider plan, 250 anytime, E/W at 6pm, CID, voicemail).

any help would be appreciated, thanks.

[nitroblu]

They're trying to pull a fast one on you! They tried to do the same to me. Call Customer Relations (not crappy first level CSRs) and get this fixed immediately.

thanks for letting me know, i'll call back right away and keep trying to call in to get a better plan lol

UPDATE: I just called in. I reconfirmed the details of my retentions plan, and somehow they were different!!! I had spoken with 3 different previous reps, who had all confirmed that for $20/mo before fees, I would get 250 anytime, E/W @8, CID, VM, and ultd txting. the retentions rep I just spoke to told me it was actually $27.50/mo before fees. She also mentioned the ultd texting was not really unlimited texting, but the 2500 txt plan.
Obviously I said to withdraw the changes then.

Then she offered me this, because I was a Petro Points Cardholder as well (apparenlty the company has some EPP promotion with Rogers til Sept 30):
$17.50/mo
200 min
E/W @6
she was willing to throw in free CID + VM
$10 2500 txt plan (-$5 credit)
so $22.50/mo before fees

Should I accept? I tried to do some negotiating to get ultd incoming, saying I talked to Bell about my offer and they were willign to give me unlimited incoming minutes for the same price, and she said Rogers doesn't price match (obviously this was BS). Any tips on how to get it?

[weebg]

Note to all who are midway through their current retention plans and negotiate a better plan:

I just signed up for:

$20
250 min + 50 bonus mins
e/w 6pm
R2R (free)
100 CDN LD (free)
CD
VM
ul text $10 - $5 credit

$25+SAF+911

However, instead of resetting my base plan (250 min, e/w 6pm) which I negotiated back in Jan 2006, they just added the new credits to my existing base plan. The short of it is that a few of my credits now expire when my base plan is up in January as opposed to, what I would have thought, 3 years from today. I was told I have to call back in January to get a new base plan and reapply those expiring credits (and try for another HUP).

When I check my online profile, the credits that are expiring soon are CD/R2R. My VM credit is 12 months from today and I haven't confirmed when my text msg credits expire, but by the process of elimination, it looks like it's 3 years from now. I can't see the LD credit anywhere, but I suspect it's the one that doesn't have an expiry date.

[chocobunni]

Is the Iphone no longer $249? I was quoted $349 twice. Retention was like, take it or leave it.

[mc_spectre]

Iphone offer ended Sept.15th

Originally it was ending Sept. 10th, but got extended to the 15th, and now i guess its dead... :(

[DrkMnX]

I read that some members on here were able to get a credit for their SAF? I just talked to retentions and they said everyone has to pay the SAF no matter what. No credit for it exists. Is that ture? For those of you that were able to get a SAF credit, how did you get it?

[LeeLeeLee]

My April/09 contract is up for renewal. Got Sony Ericsson W850i for $0. New 2 years contract details:

700 weekday minute $45
Retention/Loyalty credit -15
Unlimited eve/wkend @ 6pm - 5
Rogers to Rogers - 5
Unlimited incoming -10
Call display/call waiting - 7

So it's $30 + $6.95 (SAF) +0.50 (911)

I got a total of $42 of credits, is that even possible??? I read somewhere in this thread that the maximum is only $30.

I actually don't need 700 weekday mins, but she said the next one down, the 500 mins plan is currently at the same price $45, so I'm getting a better deal. I don't want text, voice mail or Who Called. Will it be possible to add long distance to the plan? Or am I stretching it too thin?

Thanks in advance!

[k_jai]

Is there a plan where I can talk out the person to give me unlimited or 500+ msgs is fine actually lol...

I have a Corporate plan.

150 + 50(bonus) = 200minutes
Caller ID, Voicemail
Thats pretty much it lol
at like $30...including all those fees

I am done my 3 year contract, and is it possible to deal with them under a Corporate plan?

[cotton]

Is the Iphone no longer $249? I was quoted $349 twice. Retention was like, take it or leave it.

Iphone offer ended Sept.15th

Originally it was ending Sept. 10th, but got extended to the 15th, and now i guess its dead... :(

I just logged onto rogers.com->manage my wireless services->upgrade to the iPhone 3G. I'm still seeing $249 for 8GB and $349 for 16GB.

I'm waiting for the N95. If they're still out of stock next week, I'll probably go with the iPhone....so they better not change the price!

[nitroblu]

I noticed a lot of you are getting the $15 Value pack, with most of it credited back to your account. This would be much better for me since more features and i don't really need 2500 texts (125 is fine). How did those of you that got the value pack with credit negotiate getting it? Should I just bring it up, saying I read about it on the site and I'm interested in it?

[chocobunni]

I just logged onto rogers.com->manage my wireless services->upgrade to the iPhone 3G. I'm still seeing $249 for 8GB and $349 for 16GB.

I'm waiting for the N95. If they're still out of stock next week, I'll probably go with the iPhone....so they better not change the price!

Youre in a higher tier than I'm. I see $349 for 8GB on the website too.

[vinniereno]

Don't know if it is a good deal or not, but I just recieved

200 + 50 Daytime Minutes
Unlimited Evenings and Weekends @ 6 pm
Unlimited Rogers to Rogers
Voicemail
Caller I.D.
125 Text Messages
1000 Long Distance Minutes

$20 + $11 + $5 - ($10 Credit) = $26 + SAF + 911 + Taxes

Originally 3 year contract but negotiated it down to 1 year

[HBP]

Don't know if it is a good deal or not, but I just recieved

200 + 50 Daytime Minutes
Unlimited Evenings and Weekends @ 6 pm
Unlimited Rogers to Rogers
Voicemail
Caller I.D.
125 Text Messages
1000 Long Distance Minutes

$20 + $11 + $5 - ($10 Credit) = $26 + SAF + 911 + Taxes

Originally 3 year contract but negotiated it down to 1 year

It's not bad.

What I bolded is really good though, since you can do it again in a year now. I'm guessing you didn't do a HUP?

[konfusion666]

Anyone call in today to find out if the N95 is back in stock?

Don't have the time to wait 1 hour on hold to find out. :|

[vinniereno]

It's not bad.

What I bolded is really good though, since you can do it again in a year now. I'm guessing you didn't do a HUP?

Thanks for the input, no HUP, I was on month to month for almost a year before (around~70-80 dollars per month)

[tomjose]

Holy F*CK
Those Rogers Retentions Reps are hard to break.
I called in 3 times today and each time, the new rep knows that i called in earlier.

This is the same frign plan their offering me>:

250 mins
Eve/Wknds from 6pm (for 1 year of 3 year contract)
Unlimited Incom.
Rogers 2 Rogers
CID
$20 + 6.95 + .50 + tax

This has to be a 3 year renewal and with another phone line for the same price.

What can i say to them that will make them give me more features?
I am askign them and they are liek there is nothign else that they can add to the plan.
I wanna get the iphone at least for cheap.
What questions can i ask which will really help my case?
Thanks guys/

[litecaster]

N95 is in stock, I'm on the phone with them right now getting a HUP =D

[Shoryuken]

Holy F*CK
Those Rogers Retentions Reps are hard to break.
I called in 3 times today and each time, the new rep knows that i called in earlier.

This is the same frign plan their offering me>:

250 mins
Eve/Wknds from 6pm (for 1 year of 3 year contract)
Unlimited Incom.
Rogers 2 Rogers
CID
$20 + 6.95 + .50 + tax

This has to be a 3 year renewal and with another phone line for the same price.

What can i say to them that will make them give me more features?
I am askign them and they are liek there is nothign else that they can add to the plan.
I wanna get the iphone at least for cheap.
What questions can i ask which will really help my case?
Thanks guys/
Personally, I find your offer to already be outstanding. You're essentially getting credited for $22 worth of features, and your 6pm clock is likely extendable if you call back in a year.

[mcewen]

I don't know if I should try for more here.

I called 866-897-3008 and got through to "customer relations" (direct access. no voice robots at all!).

Explained not happy with Bell, and want to port my number over. Explained Telus is offering 17.30 plan +$30 data plan (discounted to $15), and wanted to know if they could do anything for me.

offered:
200 mins, ev/we from 6pm
CID/VM for free
6 gig data $30 (we didnt' talk about the price of the BB Bold)
for $17.50 + 6.95 + .911 + 30=54.95 + tax.

I don't Text alot (maybe 10 or so a month), and she told me about their $3 plan.
we talked about LD rates (.35/min) and I explained I currently only pay .10/min. She offered a $5 1000 min plan, but wouldn't budge on throwing it in for free.
This is all for a 3 year commitment, and I am a little concerned about this, as I am currently out of contract with Bell... and don't know if I want to go lose my negotiation power. With the exception of the data plan, the above is already a few dollars more than Bell (worth it to leave them...).
I told her I was going to think about it, and she is going to call me back on Friday to discuss it.
Should I flat out tell her that if she can throw in a few TM/month and the $5 LD plan we have a deal? In your experience, how has that worked for people here?
Thanks
M

[HBP]

Holy F*CK
Those Rogers Retentions Reps are hard to break.
I called in 3 times today and each time, the new rep knows that i called in earlier.

This is the same frign plan their offering me>:

250 mins
Eve/Wknds from 6pm (for 1 year of 3 year contract)
Unlimited Incom.
Rogers 2 Rogers
CID
$20 + 6.95 + .50 + tax

This has to be a 3 year renewal and with another phone line for the same price.

What can i say to them that will make them give me more features?
I am askign them and they are liek there is nothign else that they can add to the plan.
I wanna get the iphone at least for cheap.
What questions can i ask which will really help my case?
Thanks guys/


Your plan is pretty damn good. Unlimited incoming + R2R are hard to get together, what more do you want?

I should add, especially with Evenings after 6, all for $20. I'd take it. You can ask them to drop either the UL incoming or R2R to give you voicemail + text. Not sure if it's worth it for you. Most of my calls are to other rogers customers, so I didn't really need the UL incoming.

[cocoatred]

I don't know if I should try for more here.

I called 866-897-3008 and got through to "customer relations" (direct access. no voice robots at all!).

Explained not happy with Bell, and want to port my number over. Explained Telus is offering 17.30 plan +$30 data plan (discounted to $15), and wanted to know if they could do anything for me.

offered:
200 mins, ev/we from 6pm
CID/VM for free
6 gig data $30 (we didnt' talk about the price of the BB Bold)
for $17.50 + 6.95 + .911 + 30=54.95 + tax.

I don't Text alot (maybe 10 or so a month), and she told me about their $3 plan.
we talked about LD rates (.35/min) and I explained I currently only pay .10/min. She offered a $5 1000 min plan, but wouldn't budge on throwing it in for free.
This is all for a 3 year commitment, and I am a little concerned about this, as I am currently out of contract with Bell... and don't know if I want to go lose my negotiation power. With the exception of the data plan, the above is already a few dollars more than Bell (worth it to leave them...).
I told her I was going to think about it, and she is going to call me back on Friday to discuss it.
Should I flat out tell her that if she can throw in a few TM/month and the $5 LD plan we have a deal? In your experience, how has that worked for people here?
Thanks
M

I think that your plan is ok since you are a new customer for rogers and getting free CID and VM. Maybe you could try to ask for a extra $5 credit toward any feature.

[nitroblu]

I called in 3 times today and each time, the new rep knows that i called in earlier.

u should be concerned about them possibly flagging ur account, and be happy wit ultd incoming, the reps i keep getting say its $15/mo and too much to credit back

oh btw, just to all who are wondering, I think there are only certain times during the day or when their call volume is low that saying "retentions" or "cancel my plan" at the main menu will connect you directly to Cx Relations. From my experience, if the menu asks you to dial/say your 10-digit number, you'll be directed directly to Cx Relations. But if its says what service are you calling about, chances you're going to be transferred to a regular CSR first.

anyone have any luck getting the $15 value pack added with most of it credited back (like a $10 credit)?

[HBP]

u should be concerned about them possibly flagging ur account, and be happy wit ultd incoming, the reps i keep getting say its $15/mo and too much to credit back

oh btw, just to all who are wondering, I think there are only certain times during the day or when their call volume is low that saying "retentions" or "cancel my plan" at the main menu will connect you directly to Cx Relations. From my experience, if the menu asks you to dial/say your 10-digit number, you'll be directed directly to Cx Relations. But if its says what service are you calling about, chances you're going to be transferred to a regular CSR first.

anyone have any luck getting the $15 value pack added with most of it credited back (like a $10 credit)?

If the $15 value pack is CID + VM + 2500 text (unlimited), then no, they can't do it directly.

I was offered the $11 value pack with a $10 credit, but I wanted more than 125 text, so she eventually credited the unlimited texting + VM + CID separately.

[napoleon1769]

TELL THEM THAT TELUS IS WILLING TO BUY OUT YOUR CONTRACT. That should give you more leverage.

[tomjose]

TELL THEM THAT TELUS IS WILLING TO BUY OUT YOUR CONTRACT. That should give you more leverage.

Wha wha wha???????:confused: :confused:

[nitroblu]

If the $15 value pack is CID + VM + 2500 text (unlimited), then no, they can't do it directly.

I was offered the $11 value pack with a $10 credit, but I wanted more than 125 text, so she eventually credited the unlimited texting + VM + CID separately.

nah, the $15 value pack is CID, enhanced VM, 125 txt, ultd mobile browsing (the crappy one), and whocalled and mobile backup (which are useless features imo).
How did you manage to get the $11 value pack offered with $10 credit? Currently, the last 3 reps I've spoken to say the CID + VM I'm getting is "free" and a $5 credit to the $10 2500 txt plan. I keep asking if there's a cheaper alternative, since I don't need so many texts, but none of them have offered the $11 pack as an alternative. I tried asking if I could get a cheaper text plan at discount, but they keep saying only the $10 txt plan can be discounted (obviously it's a lie but they're not budging)

Should I try bringing up the $11 or $15 VP and ask if I can get it with a credit?

[konfusion666]

CONFIRMED - The N95 is back in stock - time to call retentions if this is what you've been waiting for.

I can't wait till I get mine! :cheesygri

[jayk]

I've been with Rogers for >3years, got a free phone once and I am currently paying $27+ service charge 6.95

for
250 min
free after 6pm and weekends
100 LD min
100 texts
VM and CID
R2R

Should I be asking for a better plan?

[forgiven]

I've been with Rogers for >3years, got a free phone once and I am currently paying $27+ service charge 6.95

for
250 min
free after 6pm and weekends
100 LD min
100 texts
VM and CID
R2R

Should I be asking for a better plan?

Yes :D I got the exact same plan (+25txt) as a new activation

[tomjose]

whats this deal with telus buying your contract outright?

[rupture]

whats this deal with telus buying your contract outright?

Doing a proper search would have gotten you the proper answer. Here (http://www.redflagdeals.com/forums/showthread.php?t=637820)

They are not buying out your entire contract. There are conditions.

[cocoatred]

nah, the $15 value pack is CID, enhanced VM, 125 txt, ultd mobile browsing (the crappy one), and whocalled and mobile backup (which are useless features imo).
How did you manage to get the $11 value pack offered with $10 credit? Currently, the last 3 reps I've spoken to say the CID + VM I'm getting is "free" and a $5 credit to the $10 2500 txt plan. I keep asking if there's a cheaper alternative, since I don't need so many texts, but none of them have offered the $11 pack as an alternative. I tried asking if I could get a cheaper text plan at discount, but they keep saying only the $10 txt plan can be discounted (obviously it's a lie but they're not budging)

Should I try bringing up the $11 or $15 VP and ask if I can get it with a credit?

You could try, but it all depends on what your current plan is.
CID and VM have their own credits. If you want the $11 or $15 VP, you will have to use your monthly credit. If you do not have the 6GB data plan, you should have CID and VM seperately and use your monthly credits toward other features that does not have their own credits like text message.

[mcgoo22]

3yr contract was up & After MANY calls over the past 5 days this is finally what I settled on for our 2 lines... (I got sick of negotiating and heard the Iphone was going up in $$ which they confirmed!)

250 min
6PM Evenings & Weekends
100 LD min
VM and CID
R2R (+$5)
6GB Data Plan for $20/month

16GB Iphone @ $324
8GB Iphone @ $249

Total is $60/Month all in ( w/Taxes, SAF ect...) I know its not best plan out there but I'm happy with it as its way better than our crappy 150 min family plan we were on and paying through the nose... They would not budge at all on the R2R or 125 txt messages! Said I used all my credits and then proceeded to tell me I should pay for the $11 value pack rather than get VM & CID free because I used 50 txt messages last month??

Thanks for all the info on this post guys.. Saved me some valuable $$

[nitroblu]

You could try, but it all depends on what your current plan is.
CID and VM have their own credits. If you want the $11 or $15 VP, you will have to use your monthly credit. If you do not have the 6GB data plan, you should have CID and VM seperately and use your monthly credits toward other features that does not have their own credits like text message.
how do I know how many "monthly credits" i have available for me to use? I've only been with Rogers for a year now, and am on a corp plan (3yr contract).

also, I don't remmeber if I actually read this earlier on the thread, or if i'm just somehow making this up (lol), but is the $3 30 txt plan now discontinued?

[cocoatred]

how do I know how many "monthly credits" i have available for me to use? I've only been with Rogers for a year now, and am on a corp plan (3yr contract).

also, I don't remmeber if I actually read this earlier on the thread, or if i'm just somehow making this up (lol), but is the $3 30 txt plan now discontinued?

Normally your max monthly credit equals your base plan monthly fee.
Retention guy can give you more than that, but once your account is being random picked and audited, you may lost it.

[arias86]

I just extended my contract for 3 years.. had been with them for 2 years on a different contract.

Previously had:
- 250 daytime, evenings/weekends & 6pm
- CallerID, Voicemail
=20$
* I called in 1 year after I was into the contract and they changed my plan from 25 to 20$ for me.

Now have:
- 300 daytime
- Evenings/weekends @ 6
- CallerID, Voicemail
- Unlimited incoming
- Rogers to Rogers
=20$

+ iPhone for $249 + 15$ activation fee (35$-$15 credit)

I called the 1888 number someone posted a few pages before this and it put me through right away.

Thanks for the helpful posts everyone.

[gman]

I just extended my contract for 3 years.. had been with them for 2 years on a different contract.

Previously had:
- 250 daytime, evenings/weekends & 6pm
- CallerID, Voicemail
=20$
* I called in 1 year after I was into the contract and they changed my plan from 25 to 20$ for me.

Now have:
- 300 daytime
- Evenings/weekends @ 6
- CallerID, Voicemail
- Unlimited incoming
- Rogers to Rogers
=20$

+ iPhone for $249 + 15$ activation fee (35$-$15 credit)

I called the 1888 number someone posted a few pages before this and it put me through right away.

Thanks for the helpful posts everyone.


Should that be $20 (if there is only $15 credit) instead of of $15?

[faceman]

Hey I read this site all the time but haven't ever really posted.

I called cxr, good guy on the other phone. After I told him I was thinking of leaving this is what he offered.

250 minutes
unlimited eve/weekend starting @ 6pm
Voice mail
Caller ID
R2R (although I don't know if that is just cells or includes rogers home)
$20 + SAF + 911 + tax

$31 and change i guess.

I don't text often, but its because I never had a plan for it.
I don't need LD so should I call back and ask for a bit more (ie 350 minutes, early evening starting at 5pm, and or 125 txt messages.)

Thanks everyone. Great stuff and support from you all.

Also my account has a corp number on it so when I was transferred to corp for an upgrade they told me I could get the razr2 for 49.99+35admin+20 (since i'm 2 months shy of 24 months)

Should I try and get off corp and get a better deal than that? what's the wiggle room on the admin fee and 20 early fee?

[nitroblu]

Should I try and get off corp and get a better deal than that? what's the wiggle room on the admin fee and 20 early fee?
from wat i've read, u shoudl always try to get off corp, you'll have more wiggle room in the future, cuz generally they say corp is so good, you dont' need a retentions plan, which is what I'm trying to do right now.

[faceman]

I did some reading and it appears this is the same deal everyone is getting.
I forgot to add that they added the unlimited incoming calls. I'd prefer unlimited network but it might be greedy. I didn't ask about the text messaging deal (125 for $1) but it seems fair.
Question: This will be my 3rd time calling, and really all I am gonna do is ask for the unlimited network and text messaging. Is there any reprocussions of calling 3 times? I was very polite on the phone the first 2 times so I don't think I have been ear marked.

[faceman]

***repercussions


and I read about someone that had petro points and got the same deal for $17.50, how did this come up in convo?

[BenK]

from wat i've read, u shoudl always try to get off corp, you'll have more wiggle room in the future, cuz generally they say corp is so good, you dont' need a retentions plan, which is what I'm trying to do right now.

yea, i'm stuck in the same boat, they keep telling me that my corp plan is godly and can't do any better...

[faceman]

I took the $20 plan but I still have a corp code on my account. Really the only thing that affects me with the corp code is that I have to go through some other department for upgrades. That's kind of a pain and I really don't know if it give me that great of a deal compare to you... well we call you "normies" haha

[mavrik13]

I received my N95 a couple days ago, and have been playing around with it - I won't get the bill to confirm the $99 pricing, but I think I should be ok.

I called in again today to change some details. Here is what I now get (changes are noted).

17.50 EPP (200 mins, 6pm evenings) - used to be $20 for 8pm
$15 value pack (Used to be $11 value pack + $7 Vision) - CID, VM, 125 text, Unlimted Vision Browsing
$5 1000 Long Distance mins
Unlimited Incoming
-$15 in credits

For a total of 22.50 + SAF + taxes = 33.84 after taxes for a plan with unlimited browsing. Before the changes, I was paying $40.04 after tax - saved me some money, and got 6pm evenings!

If you are getting $20 8pm evenings, I would recommend calling and asking about the $17.5 EPP with 6pm evenings... save $2.50 and get 6pm evenings!

[CJJ25]

guys, can someone summarize the 'best' plan out there right now??? it seems like rates have gone down this past year and maybe i should pick up the phone and start harrasing some reps. =P

btw, what is the 1888 number u guys referred too?

[surgimus]

Hey CJJ 25

The number you're looking for is 1866-897-3008. Pick your agent wisely. First time I called a guy answered, he didn't sound very upbeat when he answered so i hung up. The next time I called a realllllly nice sounding lady answered the phone and she gave me an unreal deal. I'd just upgraded to an iphone last month, paying 249 plus the system activation fee (even though the previous CSR had said I wouldn't get charged that). I'd mainly wanted to add data today.

Before I had:

250 unlimited after 6
rogers to rogers
1000 long distance
unlimited texting
caller id w/ name display
voicemail

35 after SAF and taxes

Now I have:

400 My5 Local free after 6pm
rogers to rogers
1000 long distance minutes
$15 iphone value pack (2500 texts, who called, visual voicemail, caller id)
6gb data plan

unlimited talk for 4 months (until january first)
first month data for free

57.70 after SAF and taxes

I don't think I even pushed hard to get this deal. She'd asked me how much I thought was reasonable for the 6gb plan, bearing in mind that the 2mb costs $15. I said 15 or 20 would be a good number for me.. haha. Overall greaaaat experience on the phone, well worth my 35 minutes.

[shmeli]

17.50 EPP (200 mins, 6pm evenings) - used to be $20 for 8pm
$15 value pack (Used to be $11 value pack + $7 Vision) - CID, VM, 125 text, Unlimted Vision Browsing
$5 1000 Long Distance mins
Unlimited Incoming
-$15 in credits

For a total of 22.50 + SAF + taxes = 33.84 after taxes for a plan with unlimited browsing. Before the changes, I was paying $40.04 after tax - saved me some money, and got 6pm evenings!


Was there a $10 credit for Unlimited Incoming??? As it looks like it is a part of the EPP plan which would make it $25 of total credits.


Just got of the phone with them. The best they could do for me was:

- 36 months commitment
- 250 minutes (200 with 12 months commitment)
- EW @ 6 PM
- Unlimited Incoming
- CID
- 100 LD

25$ + SAF +911+ tax which makes it 36.67 if I am not mistaken.
Offered iPhone for 199.

Couldn't convince him that people are getting the same plan for 20$ with R2R included. Wouldn't throw in VM or R2R or even text msgs. Talked to two reps today already. Will try once again on Friday.

Was anyone able to get a 12 months contract with a 250 minutes plan?

[kzboi]

Hey CJJ 25

The number you're looking for is 1866-897-3008. Pick your agent wisely. First time I called a guy answered, he didn't sound very upbeat when he answered so i hung up. The next time I called a realllllly nice sounding lady answered the phone and she gave me an unreal deal. I'd just upgraded to an iphone last month, paying 249 plus the system activation fee (even though the previous CSR had said I wouldn't get charged that). I'd mainly wanted to add data today.

Before I had:

250 unlimited after 6
rogers to rogers
1000 long distance
unlimited texting
caller id w/ name display
voicemail

35 after SAF and taxes

Now I have:

400 My5 Local free after 6pm
rogers to rogers
1000 long distance minutes
$15 iphone value pack (2500 texts, who called, visual voicemail, caller id)
6gb data plan

unlimited talk for 4 months (until january first)
first month data for free

57.70 after SAF and taxes

I don't think I even pushed hard to get this deal. She'd asked me how much I thought was reasonable for the 6gb plan, bearing in mind that the 2mb costs $15. I said 15 or 20 would be a good number for me.. haha. Overall greaaaat experience on the phone, well worth my 35 minutes.

How did you start that conversation? Did you threaten to cancel again? You already upgraded to the iphone so your cancellation fee would be $400 but they still gave you a good deal? how did you manage that. thanks in advance.

[knight]

How did you start that conversation? Did you threaten to cancel again? You already upgraded to the iphone so your cancellation fee would be $400 but they still gave you a good deal? how did you manage that. thanks in advance.

I am interested in this answer too!

[nitroblu]

I called in again today to change some details. Here is what I now get (changes are noted).

17.50 EPP (200 mins, 6pm evenings) - used to be $20 for 8pm
$15 value pack (Used to be $11 value pack + $7 Vision) - CID, VM, 125 text, Unlimted Vision Browsing
$5 1000 Long Distance mins
Unlimited Incoming
-$15 in credits

For a total of 22.50 + SAF + taxes = 33.84 after taxes


man that's awesome. for the same price as you got, they're offering me the $17.50 plan plus cid, vm, and 2500 texts...but I really don't need that many, and I would love to get the value pack, which is what I really wanted. How did you get them to offer that?

[tenen]

Hey guys,

I'm supposed to have the $11 Value pack credited for $10.
My Rogers shows a Digital Call Display Credit, but I don't know if that is just for CID or for the whole Value pack.
I'm curious if anyone else has the same credit and is that for $5, $7 or $10?

[mavrik13]

How did you start that conversation? Did you threaten to cancel again? You already upgraded to the iphone so your cancellation fee would be $400 but they still gave you a good deal? how did you manage that. thanks in advance.

I wouldn't threaten to cancel - The most that I did was say that I was unhappy with the value I'm receiving with my plan compared to other providers.

Was there a $10 credit for Unlimited Incoming??? As it looks like it is a part of the EPP plan which would make it $25 of total credits.

I'm not 100% sure how the bill is going to turn out, I agree that it would look like I have more credits than my base plan... I'll post back when I get it (Oct 7th). Is there some way to check my plan online? I'm more than a little scared that they will mess up and I'll get a $400 bill!

What I did for my plan is try and get everything you want on it (Negotiate the best you can), and try and Bundle + downsize the bill. For ex, to get the $15 value pack - $15 credit, I started with $11 value pack - $10 credit, moved to $11 value pack + $7 vision pack -$15 credit, and called a 3rd time and asked to get the $15 value pack rather than $11 + $7.

[mavrik13]

Just to add, this is what I found online re: my plan. The $17.50 won't be added until the next billing cycle, but otherwise can anyone make any sense of this info, esp. the credits?

200/Unlimited Eve/Wkds Plan - $20.00

* 250 Wkday/Unltd. Eve/Wkends
* Unlimited Incoming Calls Opt.


Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 50 Picture or Video Msgs.
* 125 Sent/Unlim Received Text
* WAP Browsing


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Value Pack 1 Month Credit - To be removed on 18/09/2008 (Today?)
* Monthly Plan Credit 3 Yr - To be removed on 08/09/2011
* Incoming Calling Opt. Cr - To be removed on 08/09/2011
* $8 credit Video/Radio (No idea what this is...)
* 33.3% Disc VMail to Text
* 33.3% Value Pack Add-on Disc.

Essential - Compatible Hardware

Canadian LD Anytime Option - All
Unlimited Incoming Calls Opt. - All
$15 Value Pack - NOK N95R

From what I understand in the credits, Monthly Plan Credit = $5, the 2 33% Discounts are for the other $10 off, and Incoming is credited... I don't know what the $8 credit is.

[Phoenix88]

Has anyone with the $18 corporate hospital plan gotten the n95 for 99? I want the phone and will probably call them tomorrow. My contract is up.

[tomjose]

Does anyone know whether the REP credits a couple of Dollars for the iPhone 3g 16gb?

[danman227460]

Don't shoot the messenger but my friend tried getting a N95 today and they said it would be now bundled with a DATA PLAN. Not Vision, Data. I am not sure how true that is but if anyone is planning to upgrade to the N95, it is best to ask them if that is true. It is suppose to start tomorrow.

[konfusion666]

Don't shoot the messenger but my friend tried getting a N95 today and they said it would be now bundled with a DATA PLAN. Not Vision, Data. I am not sure how true that is but if anyone is planning to upgrade to the N95, it is best to ask them if that is true. It is suppose to start tomorrow.

sounds like another confused Rogers rep... cuz the N95 on the Rogers Website is still sold with the Vision package.

edit: whoops, missed the part about supposing to start tomorrow. regardless... i'll believe it when i see it

[danman227460]

sounds like another confused Rogers rep... cuz the N95 on the Rogers Website is still sold with the Vision package.

edit: whoops, missed the part about supposing to start tomorrow. regardless... i'll believe it when i see it

Ye that was why I posted it here. It is a rumor but we might have some insider information ;).

[13sundin]

does anyone know if the modem belongs to us or rogers?

[knight]

does anyone know if the modem belongs to us or rogers?

I am assuming you are talking abuot the $100 deal with the modem and router, which means this is the wrong thread. BUt anyway, if you bought the modem from that package then the modem is yours.

[surgimus]

Hey kz and knight,

I didn't say I wanted to cancel. I started by saying I was considering putting on a data plan on my account, but I had a few concerns with my first bill on the 3 year renewal. The CSR prior had put the wrong voicemail on (no name display), had signed me up for some 1888-service that costed (like 7 bucks a month), had charged me for activation fee ($35), and hadn't put me on my 3 month chat and send bonus. The new CSR was happy to fix all that, as well as credit me a month and a half for data to offset the activation fee, that she couldn't take back because it wasn't noted on my account apparently. (She offered this).

Aside from that, I expressed that because I live in Saskatchewan (poor coverage), and I am a university student too, our rogers promo is actually quite good. I spoke about us getting a bonus 200 minutes for 3 year renewals as well as 6pm calling for free... She looked around and said the only plan she could find, that would allow me to keep my credits and perhaps offer me such bonuses was the $20 My5. Seeing as I have more than 5 friends, she said she could give me 400 instead of 450 minutes, and allow me to keep my 1000 long distance minutes.

I suggested we take the $15 iphone value pack that includes the voicemail, and she said that was a good idea, and credited that.

In terms of the data plan. She said there were two options: $15 for 2mb, and $30 for 6gb. I said 2mb is way too little, and $30 sounds like a really large number. She asked how much I think would be reasonable. And I said around $15 to $20 would be nice.

I haven't seen my bill yet and I'll be sure to post it when I do. I believe I have $20 or $15 dollars in MSF credits, then I have a few free services added on like rogers to rogers and the long distance. She did mention I would receive a $10 data credit.

This is how it worked out for me, hope this helps out, do ask if you have any more questions.

How did you start that conversation? Did you threaten to cancel again? You already upgraded to the iphone so your cancellation fee would be $400 but they still gave you a good deal? how did you manage that. thanks in advance.

[kzboi]

Hey kz and knight,

I didn't say I wanted to cancel. I started by saying I was considering putting on a data plan on my account, but I had a few concerns with my first bill on the 3 year renewal. The CSR prior had put the wrong voicemail on (no name display), had signed me up for some 1888-service that costed (like 7 bucks a month), had charged me for activation fee ($35), and hadn't put me on my 3 month chat and send bonus. The new CSR was happy to fix all that, as well as credit me a month and a half for data to offset the activation fee, that she couldn't take back because it wasn't noted on my account apparently. (She offered this).

Aside from that, I expressed that because I live in Saskatchewan (poor coverage), and I am a university student too, our rogers promo is actually quite good. I spoke about us getting a bonus 200 minutes for 3 year renewals as well as 6pm calling for free... She looked around and said the only plan she could find, that would allow me to keep my credits and perhaps offer me such bonuses was the $20 My5. Seeing as I have more than 5 friends, she said she could give me 400 instead of 450 minutes, and allow me to keep my 1000 long distance minutes.

I suggested we take the $15 iphone value pack that includes the voicemail, and she said that was a good idea, and credited that.

In terms of the data plan. She said there were two options: $15 for 2mb, and $30 for 6gb. I said 2mb is way too little, and $30 sounds like a really large number. She asked how much I think would be reasonable. And I said around $15 to $20 would be nice.

I haven't seen my bill yet and I'll be sure to post it when I do. I believe I have $20 or $15 dollars in MSF credits, then I have a few free services added on like rogers to rogers and the long distance. She did mention I would receive a $10 data credit.

This is how it worked out for me, hope this helps out, do ask if you have any more questions.

Thanks alot for your help. I have a couple of questions actually.. i have the 2500 $10 text messaging plan on my plan and also the $7 call display but only the call display is credited. I was thinking, there is a $15 plan that includes both of those options. do you think if i ask they could just give me the $15 package but credit me $7 off of the $15 because both of them are in the package anyway? or even credit me the whole $15 since i am a working student? i also have the $30 6gb plan but i think it's a little much. i just upgraded to the iphone also a month ago. my whole plan would be about $77 per month and that's alot for a student. i would also like to get that $17.50 EPP base plan also. thanks again for your input..

[tenen]

Hey guys,

I'm supposed to have the $11 Value pack credited for $10.
My Rogers shows a Digital Call Display Credit, but I don't know if that is just for CID or for the whole Value pack.
I'm curious if anyone else has the same credit and is that for $5, $7 or $10?

Anyone?

[apuresoul]

I called Rogers and stated that I was thinking of moving to Telus and they are willing to buy out my plan. I stated what their "plan" was (basically what I knew rogers could give me). He went a way for a while and came back with:

250min
e/we @6pm
VM/R2R
Caller ID, VM
Unlimited incom
For 20 dollars plus saf and taxes

He wouldn't give me any text or LD.
I did sign up for 3 years as I wanted the data plan (6G for 30) for my iPhone.

[faceman]

I've tried calling twice for my brother to get the same plan i'm on,

250 min
unlimited eve wk 6pm
125 texts
unlimited incoming
VM CID

$21+saf+tax

and neither rep would give it to him, they both offer it for 25

$4 i know, but since I got it why wont they give it to him. I was thinking of saying "but my brother got it" but then maybe my deal my get messed up. Both times they had written a memo about what we talked about.

I'll wait till tuesday and try again. Is it true that you will only get that 17.50 EPP if you ask for it?


Btw whenever i call to talk to them I call *611 and say cancel cell phone, and then I go to whoever. Is this the best method?

[ruhroh]

Quick question: Do I call retentions if I have a retention plan and I need a new phone? My sister dropped hers and it keeps hanging up on people. Should she call instead (she has a retention plan too)?

[konfusion666]

Guys, just call the 1-888 direct line that somebody posted a while back. Stop playing with 611. And you can call "Customer Relations" for pretty much anything, they'll help you out. Just be polite.

[chocobunni]

Previously when I called they offered me Rogers to Rogers. But they didn't make a note in the account.
Now they refuse to give me Rogers to Rogers.

What is the best way to proceed about this?

Does calling too many times really affect my bargaining power?

[DrkMnX]

I was offered:

$20 retention plan:

250 min + 50 min bonus
unlimited after 8pm + weekends (tried to get 6pm but it'll cost me $5)
R2R
unlimited incoming
100 LD
$11 value pack (-$10 credit) = $1

Total: $20 + $1 + SAF + 911

I can't seem to get them to budge on unlimited after 6pm. They keep saying I have to pay $5 for it. Everyone gets unlimited after 6pm though on a similar or exact same plan, WTF!!! Any suggestions on what I can say to get them to give me unlimited after 6pm and credit it? Would telling them that I am going to leave help?

BTW, my account is ancient and I have been a customer since the early 90's. I haven't done a single HUP over the years. I always pay overages on my bills as well. I think I should have some leverage. The reps keep telling me that they will only honour what the first rep gave me and that is unlimited after 8pm. How are these people who are midway through their new activation contracts able to get better plans than loyal customers like me?

[HBP]

I was offered:

$20 retention plan:

250 min + 50 min bonus
unlimited after 8pm + weekends (tried to get 6pm but it'll cost me $5)
R2R
unlimited incoming
100 LD
$11 value pack (-$10 credit) = $1

Total: $20 + $1 + SAF + 911

I can't seem to get them to budge on unlimited after 6pm. They keep saying I have to pay $5 for it. Everyone gets unlimited after 6pm though on a similar or exact same plan, WTF!!! Any suggestions on what I can say to get them to give me unlimited after 6pm and credit it? Would telling them that I am going to leave help?

BTW, my account is ancient and I have been a customer since the early 90's. I haven't done a single HUP over the years. I always pay overages on my bills as well. I think I should have some leverage. The reps keep telling me that they will only honour what the first rep gave me and that is unlimited after 8pm. How are these people who are midway through their new activation contracts able to get better plans than loyal customers like me?

C'mon. R2R, ul incoming, value pack, all for $20? AND you want 6pm? Either lose the incoming/R2R, or accept the 8.

[mcg]

I know, eh? Don't be greedy or you'll regret it!

And just curious... do you even use all the features? :D

[Rx8-black]

unlimited incoming and r2r will cover that 2 hours between 6-8. You will be fine. If you really want it just pay the extra 5. I have the same plan as you but i pay for the free at 6 making it $25 plan. You will be fine, dont call to much or you will get flagged.

[Impossibles]

Quick question: Do I call retentions if I have a retention plan and I need a new phone? My sister dropped hers and it keeps hanging up on people. Should she call instead (she has a retention plan too)?

Yeah, retentions can handle anything. You get better deals all around through them. Just say she needs a new phone because hers broke.

[nitroblu]

Guys, just call the 1-888 direct line that somebody posted a while back. Stop playing with 611. And you can call "Customer Relations" for pretty much anything, they'll help you out. Just be polite.

shouldn't do that, don't waste retentions time for things a regular rep can handle, so that the rest of us trying to negotiate a plan can get in :D
plus, when the volume gets too heavy, the number simply redirects to regular rep first anyway.


If a rep has already noted a memo on my account that i've been offered 2 different retention plans (the only differences being one has 50 min more but also costs $5 more (I know it's messed up)), is there any chance I'll be able to renegotiate a new retentions plan (ie. as if the 2 plans had never been offered)? The last rep I spoke to said he put a note on my account saying that I woudl call back to decide between the 2.

[Phoenix88]

I am going to call rogers this weekend to see if they will give me a N95 for 79 or 99 on a 3 years with the existing plan I have. I don't really need to upgrade my plan... hope it works.

[mikechun]

shouldn't do that, don't waste retentions time for things a regular rep can handle, so that the rest of us trying to negotiate a plan can get in :D
plus, when the volume gets too heavy, the number simply redirects to regular rep first anyway.


If a rep has already noted a memo on my account that i've been offered 2 different retention plans (the only differences being one has 50 min more but also costs $5 more (I know it's messed up)), is there any chance I'll be able to renegotiate a new retentions plan (ie. as if the 2 plans had never been offered)? The last rep I spoke to said he put a note on my account saying that I woudl call back to decide between the 2.

Call few days later and you'll find reps saying nothing about those so called notes. Moreover, they'll typically offer you the worst plan you've ever heard. Then you'll have to call in again and hope for a better rep. It is totally hit and miss.

[shmeli]

Called today again, tried to get a better plan insted of 25$ (250mins+Icoming+EW@6PM+CID+100LD) asked for 20$ everyone is getting here, but was told I already got the best one they can offer. The fact that others get 20$ plans said it mught be based on their specific situation. So told him to cancel the whole thing as it might be good even the best they can do but not good enough.

About the EPP plan was told I must have a Corporate number to get it (PetroPoints, Airmiles don't work for EPP)

[cruisx]

Ok guys so i am finally 7 months in to my contract and i was just wondering what retentions could offer me? I am a bit unhappy with my plan so what do you guys think i could get?

http://img223.imageshack.us/my.php?image=09202008539dr5.jpg

This is what i usually pay, also note that i no longer have unlimited text so the 30 txt are no longer free. So can i get something better? should i get the 17.50 EPP plan? I kinda want some txt messages but i also want CID =\ idk i kinda feel like i am paying a tad bit to much, oh and i have a nokia n95 8gb.

[D-Sisive]

I got my iphone at the end of august

previous contract before iphone was:

250min
8pm unlimited start
caller id
$20 + saf + 911

after iphone was:

250min
6pm unlimited start
caller id
unlimited txt
$20 + saf + 911

the new contract was active today but yesterday i called in and asked nicely for some more stuff and i got

300min
6pm unlimited start
caller id
unlimited txt
rogers 2 rogers
$20 + saf + 911

i wanted network calling so i can call fido people too but she said it wasn't possible give me credit on the current plan im on so i asked just for r2r

in a last attempt i said i dont want txt and i rather get 5pm start and she said even though unlimited txt was worth $10 and 5pm start was worth $2, she couldnt swap it (which i thought was wierd but its ok, if i really want the 5pm, I'll add the 2bux later)

either way i was happy and i thanked her for her patience and generousity and she was very happy and said thats her job and she hoped she made me happy ...

overall a good phone call for about 10mins

[shmeli]

And I called again)) If you have PetroPoints or AirMiles you can get the EPP as per the agent I got.

But anyways got a retentons plan:

200mins
EW@8PM
Unlimited incoming
Rogers2Rogers
CID
100 Long Distance minutes
1st month unlimited local calling

$20+SAF+911+tax + 12 months commitment

$5 would give me 6PM Evenings and 36 months would give me 50 minutes, but I don't need that now, could always change that and negotiate that later.


I am happy))

[nitroblu]

And I called again)) If you have PetroPoints or AirMiles you can get the EPP as per the agent I got.

But anyways got a retentons plan:

200mins
EW@8PM
Unlimited incoming
Rogers2Rogers
CID
100 Long Distance minutes
1st month unlimited local calling

$20+SAF+911+tax + 12 months commitment

$5 would give me 6PM Evenings and 36 months would give me 50 minutes, but I don't need that now, could always change that and negotiate that later.


I am happy))
very nice plan, hope i get that lucky when i call in on tuesday again

[sonkinglo]

Hi, this is what i got offered.

100 mins
1000 unlimited evening/weekend
unlimited network
unlimited incomming call
unlimited text messaging
caller id

25 (baseplan price) + 10 (unl inc.) + 7 (cid) + 10 (unl txt) = 52
credit of 10 (against unl inc.) & 5 (against cid) & (against unl txt) = 20
20% ambassdor discount

so its 52 +6.95+ 0.5 - 20 = 39.45 x 1.13 = 44.58 - 8.9(discount) = 35.68

no renewal, i know it's not as good as other deals in this thread, but is this ok?

[mavrik13]

Hi, this is what i got offered.

100 mins
1000 unlimited evening/weekend
unlimited network
unlimited incomming call
unlimited text messaging
caller id

25 (baseplan price) + 10 (unl inc.) + 7 (cid) + 10 (unl txt) = 52
credit of 10 (against unl inc.) & 5 (against cid) & (against unl txt) = 20
20% ambassdor discount

so its 52 +6.95+ 0.5 - 20 = 39.45 x 1.13 = 44.58 - 8.9(discount) = 35.68

no renewal, i know it's not as good as other deals in this thread, but is this ok?

Its alright... I'd ask to change the base plan to the EPP 17.50 (Say you are with Airmiles), and that will save you some money, give you more weekday mins, and u/l 6pm evenings/weekends. I wouldn't worry about the renewal that much... what are the chances you won't have a cell phone in 3 years? you might also be able to get some voicemail in there, or some LD.

[Firestorm]

Its alright... I'd ask to change the base plan to the EPP 17.50 (Say you are with Airmiles), and that will save you some money, give you more weekday mins, and u/l 6pm evenings/weekends. I wouldn't worry about the renewal that much... what are the chances you won't have a cell phone in 3 years? you might also be able to get some voicemail in there, or some LD.He would then lose Unlimited Network Calling. Personally, I like Unlimited Network Calling more than an additional 100 minutes. More than 50% of the people I know are on Rogers/Fido anyway.

I'd say that's a great plan. It's like getting that old $30 plan with CID, 2500 txts (it's not unlimited, it's 2500 afaik), and no SAF/911 =P

[konfusion666]

damn, the N95 is an awesome phone... Posting from it right now :) def reccomend it... So glad i returned that k850i!

[locodawg]

I have been trying to get my gf a retention plan for months ...

they keep saying
$25+all the other fees
all I get
250 Min
evening and weekends @6
CD/VM
R2R

is all they can do ....

.... if I just added a new phone to my account would the new contact be the same as my current contract then I guess i could transfer that new phone to my gf ... that would save me a whole lot of time

[cruisx]

Ok guys so i am finally 7 months in to my contract and i was just wondering what retentions could offer me? I am a bit unhappy with my plan so what do you guys think i could get?

http://img223.imageshack.us/my.php?image=09202008539dr5.jpg

This is what i usually pay, also note that i no longer have unlimited text so the 30 txt are no longer free. So can i get something better? should i get the 17.50 EPP plan? I kinda want some txt messages but i also want CID =\ idk i kinda feel like i am paying a tad bit to much, oh and i have a nokia n95 8gb.

anyone?

[coconut10]

what is retentions?? Is it a specific plan? Or is it a department that can add on extra features to an existing account? I have been on a family plan for 7 years. and im thinking of going with the 25$ student plan.. but I want caller id with it but I dont want to pay 7$ extra just for caller id, is there a way to get it cheaper??

[kcorscadden]

what is retentions?? Is it a specific plan? Or is it a department that can add on extra features to an existing account? I have been on a family plan for 7 years. and im thinking of going with the 25$ student plan.. but I want caller id with it but I dont want to pay 7$ extra just for caller id, is there a way to get it cheaper??

It isn't a specific plan, but a possibility of getting a variety of plans at a discounted rate.

Retentions is a fancy word for "SAVES" department which tries to keep unsatisfied customers by giving them credits here and there.

Usually, the way it goes is that the CSR will ask what they can do to keep you from leaving their company for another. Depending on what you want and how reasonable you are, they can for the most part give you what you want.

There is however a number of factors at play that will determine the amount of credits that you can get.

1) How much you spend a month? The more you spend, the more likely you will get more credits.

2) How long you have been a customer? Again, the longer you have been with them, the more likely you will get more credits.

3) Length of contract. Are you at the beginning/middle/end? usually, if you are towards the middle/end, you have more leverage. In the beginning, you could still get a retention plan, but is less likely as Rogers or whatever company has less of an incentive because you are early into a contract and usually the ECF scares a lot of ppl.

All of these are factors.

[HBP]

what is retentions?? Is it a specific plan? Or is it a department that can add on extra features to an existing account? I have been on a family plan for 7 years. and im thinking of going with the 25$ student plan.. but I want caller id with it but I dont want to pay 7$ extra just for caller id, is there a way to get it cheaper??

Retentions is a division of Rogers that tries to "retain" customers. They give you good **** so you don't leave.

[levp]

if u'd only bother to read the first post, you would know what retention is.

[coconut10]

if u'd only bother to read the first post, you would know what retention is.

there are over 1000 pages, didnt want to read through everything, so figured I would jsut ask and someone would know. you dont have to be rude:)

[HBP]

there are over 1000 pages, didnt want to read through everything, so figured I would jsut ask and someone would know. you dont have to be rude:)

He didn't want you to read the entire thread... just the first page :). It wouldn't hurt.

[coconut10]

He didn't want you to read the entire thread... just the first page :). It wouldn't hurt.

well I did read the first page:) I just wasnt sure if it is a specific plan or not. Like if its a part of a company devoted to keep people happy maybe they could give you extras on your current plan versus signing up for a retention plan. geez, it was a simple question that I was sure someone could answer so no need for this rude-ness about it.

[cechlin]

i think the epp plan is hotter now anyways

[zweinstein]

i think the epp plan is hotter now anyways

but the EPP doesn't include CID, VM, R2R or anything like that on its base.

[manoflegend12]

Hi guys, heres the problem i'm having.
I have a corporate plan which is $18 + $7 system and 911 + tax so its around $28

the plan includes
200 anytime
weekends ONLY unlimited
voice mail + call display

the problem
i want to get the iphone 3g but i want to know if i can get a better deal if i sign the 3yr contract with rogers. all i really want is either unlimited network incoming or unlimited evenings. The thing is that i dunno if they will think that my plan is already really cheap and not give me any deals or offers anymore. Plus this corporate plan must have been 5-6 years ago when i got it. But now i don't work for the same job and hence i don't qualify for a corporate plan anymore. I am scared that if i call them, that it would jeopardize this plan.

I also wanted to get the 3G 6gig plan from rogers and i know it ends this month so just wondering if anyone knoes that they'll have another special like this around Christmas? Or should i get it now since i think $30 for 6gig is a pretty good deal seeing that its going to sky rocket to $100 for it after the special.

[mavrik13]

Hi guys, heres the problem i'm having.
I have a corporate plan which is $18 + $7 system and 911 + tax so its around $28

the plan includes
200 anytime
weekends ONLY unlimited
voice mail + call display

the problem
i want to get the iphone 3g but i want to know if i can get a better deal if i sign the 3yr contract with rogers. all i really want is either unlimited network incoming or unlimited evenings. The thing is that i dunno if they will think that my plan is already really cheap and not give me any deals or offers anymore. Plus this corporate plan must have been 5-6 years ago when i got it. But now i don't work for the same job and hence i don't qualify for a corporate plan anymore. I am scared that if i call them, that it would jeopardize this plan.

I also wanted to get the 3G 6gig plan from rogers and i know it ends this month so just wondering if anyone knoes that they'll have another special like this around Christmas? Or should i get it now since i think $30 for 6gig is a pretty good deal seeing that its going to sky rocket to $100 for it after the special.

It doesn't hurt to call... I was in a similar situation with a Corp contract, and what they said is they can't modify the Corp plan, so they would transfer me to a Retentions plan (which I then decided to switch to a EPP plan). Trust me, they won't cancel your current plan just because you ask for something better.

No one can guess what will happen after this month with Data... chances are that they will have something similar to it, though I can't foresee Rogers not allowing you to switch up the data plan if something better comes out around xmas.

[manoflegend12]

so i should call them to figure this out before i go to rogers and get the iphone/sign contract right?

btw wat is a retention and EPP?
are my chances of getting a better deal high? since i've been with them for 5-6 years and i have only signed a contract with them ONCE and that was from the very beginning so i must somehow look like a very very loyal customer = )

thanks guys, your really alot of help:cheesygri

[Sam_Windsor]

any one gut the N95? they keep saying it's for 199 $ the best i can get is waving the 7$ data plan !! i told them that future shop is offering it for 99 $ it didn't work !! any idea ?:evil:

[gman]

any one gut the N95? they keep saying it's for 199 $ the best i can get is waving the 7$ data plan !! i told them that future shop is offering it for 99 $ it didn't work !! any idea ?:evil:

Would waiving $7 data plan be a better deal?

Assuming you will need to sign a 3 year contract, 36 x $7 = $252.

[mavrik13]

any one gut the N95? they keep saying it's for 199 $ the best i can get is waving the 7$ data plan !! i told them that future shop is offering it for 99 $ it didn't work !! any idea ?:evil:

I would keep trying - it took me at least half a dozen attempts to get the phone offered at $99 - What I would do is say the price is $99 in the Rogers Wireless store, and that you should be getting a $100 vision credit for signing up on a 3 year contract with a vision data plan.

Though, if you already have a good contract, not paying the $7 a month sounds like a better option to me.

[mlerner]

Hi guys, heres the problem i'm having.
I have a corporate plan which is $18 + $7 system and 911 + tax so its around $28

the plan includes
200 anytime
weekends ONLY unlimited
voice mail + call display

the problem
i want to get the iphone 3g but i want to know if i can get a better deal if i sign the 3yr contract with rogers. all i really want is either unlimited network incoming or unlimited evenings. The thing is that i dunno if they will think that my plan is already really cheap and not give me any deals or offers anymore. Plus this corporate plan must have been 5-6 years ago when i got it. But now i don't work for the same job and hence i don't qualify for a corporate plan anymore. I am scared that if i call them, that it would jeopardize this plan.

I also wanted to get the 3G 6gig plan from rogers and i know it ends this month so just wondering if anyone knoes that they'll have another special like this around Christmas? Or should i get it now since i think $30 for 6gig is a pretty good deal seeing that its going to sky rocket to $100 for it after the special.

Wow that's such an old plan. There's a new publicly available plan I was going to call about tonight. Apparently the same as Fido's killer offer (200 weekday + unlimited evenings and weekends at 5 pm for $17.50/month) Probably can't get a deal on VM+CID though.

[s3an]

Hey guys,

I've been a Rogers Wireless customer for almost 3 years now. My contract ends in November, so I'm thinking of calling in sometime in October.

My current plan

100/1000 plan
unlimited incoming
r2r
CID

With SAF and taxes about $47 a month.

I want to negotiate this plan for about $30 after everything:

200 Day time
unlimited evenings @ 6
125 texts
r2r
unlimited incoming

Which plan from the competitor should I use to negotiate this? And do you think it's possible for me to get a plan like that? I've spent atleast $47 a month, and one month even going up to $200. Please tell me about the credit i can get too.

THANKS A LOT RFD!

[Aznsilvrboy]

Original Plan:

250 day time minutes + 25 anytime minutes bonus ($25 base plan)
unlimited evening/weekends from 6pm-7am (same as above)
1000 Canadian long distance minutes ($5)
Call display/Voicemail/125 outgoing text ($11 value pack)
$15 credit
$5 credit

= $21 + SAF + 911 fee + tax

Today...i realized my 25 anytime bonus arbitrarily disappeared so I called in to inquire. The rep was nice and added it back, except he gave me 50 minutes anytime bonus now. I also asked if he can offer me anything if I extend my contract back to 3 years (was 1 year and 3 months in before). He asked what I wanted, and I said R2R...he said sure. So now I have:

250 day time minutes + 50 anytime minutes bonus ($25 base plan)
unlimited evening/weekends from 6pm-7am (same as above)
1000 Canadian long distance minutes ($5)
Rogers to Rogers ($5)
Call display/Voicemail/125 outgoing text ($11 value pack)
$15 credit
$5 credit
Rogers 2 Rogers 3 year bonus credit

= $21 + SAF + 911 fee + tax

[s3an]

^ that's a sweet ass plan, how many years have you been with rogers?

[Aznsilvrboy]

^ that's a sweet ass plan, how many years have you been with rogers?

Eh..1 year and 3.5 months lol...

[shopper-X]

any one gut the N95? they keep saying it's for 199 $ the best i can get is waving the 7$ data plan !! i told them that future shop is offering it for 99 $ it didn't work !! any idea ?:evil:

AFAIK FS, BB, and TSCC require you to get the Visions plan to get the best price.

http://i37.tinypic.com/dnbqm0.png


Would waiving $7 data plan be a better deal?

Assuming you will need to sign a 3 year contract, 36 x $7 = $252.

The way I see it is:
36 months x $7 per month = $252 - $100 Visions credit = $152 / 36 months = $4.22 per month.

[manoflegend12]

just wondering if i called and they know i'm on a corporate plan, which i no long work for. Will they take it off?

[CRUZ85]

Hey Guys!
I have a situation going on and i need help/tips to get the best deal on the table!

im currently a Fido customer and im actually thinking about porting my number to Rogers Wireless by the end of this week.
all i need to do is sign up on a 3yr contract and Fido will waive the rest of the2yrs left on my contract.
Im planning on getting the Blackberry Bold on a 3yr for $399.99 they said its no problem.
BUT i went to rogers wireless today to talk to a rep about some corporate plans, they said they don't know nothing about that. But i know they know i guess they are just being stubborn and don't really wanna help me out.

What i've seen on this forum, all of your plans have been great,
i was wondering if i can also get one of those plans and what are the procedures.
What do i need to do if im a first year rogers wireless account holder.
Do i talk to a REP at the rogers store or a CSR at a call centre?

IM LOOKING FOR:
200 or 250 daytime min
Unlimited eve & weekend start 6pm
Unlimited incoming
VM,CD,100 text sent
=$18-$22

PLUS a 6GB Data plan
=$30 ends sept.30 (thats why im getting on this deal)

ALSO i've been with rogers since the early year 2000 (internet+cable digital box) some sort of discount maybe???

THANKS TO ALL FOR READING, I KNOW ITS LONG but its GREATLY APPRECIATED if you all help me out!

feel free to PM me!

[kewong]

[QUOTE=shopper-X;7462147]AFAIK FS, BB, and TSCC require you to get the Visions plan to get the best price.

http://i37.tinypic.com/dnbqm0.png


A friend has recently got his N95 from FF for $99.99.
Yes he needs to pay $15 for the stupid vision plan.
He then called retention, and received $15 monthly credit.

He has always been with fido, recently switched to rogers for the n95.

The reasoning he used @ retention is that he cannot afford the vision plan, which is the truth.

[clinch]

just wondering if i called and they know i'm on a corporate plan, which i no long work for. Will they take it off?

Don't worry. They won't ask you for verification on your corporate plan. I've been using a corporate plan for over 5 years and 2 hardware upgrades, and I never once worked for the company that I'm supposed to be working for.

[mcewen]

I don't know if I should try for more here.

I called 866-897-3008 and got through to "customer relations" (direct access. no voice robots at all!).

Explained not happy with Bell, and want to port my number over. Explained Telus is offering 17.30 plan +$30 data plan (discounted to $15), and wanted to know if they could do anything for me.

offered:
200 mins, ev/we from 6pm
CID/VM for free
6 gig data $30 (we didnt' talk about the price of the BB Bold)
for $17.50 + 6.95 + .911 + 30=54.95 + tax.

I don't Text alot (maybe 10 or so a month), and she told me about their $3 plan.
we talked about LD rates (.35/min) and I explained I currently only pay .10/min. She offered a $5 1000 min plan, but wouldn't budge on throwing it in for free.
This is all for a 3 year commitment, and I am a little concerned about this, as I am currently out of contract with Bell... and don't know if I want to go lose my negotiation power. With the exception of the data plan, the above is already a few dollars more than Bell (worth it to leave them...).
I told her I was going to think about it, and she is going to call me back on Friday to discuss it.
Should I flat out tell her that if she can throw in a few TM/month and the $5 LD plan we have a deal? In your experience, how has that worked for people here?
Thanks
M

UPDATE:
Called back a few times... s/w diff retention reps. This last time when I called I mentioned that telus was offering me their 1730 plan with vm, cid, and 250 tm. This triggered the rogers rep to offer me their $11 vm, cid, and 125tm plan with a $10 credit. I can live with that.

Happy with that... it is a few dollars more than Bell.. but worth it to be rid of them!
Now... can anyone tell me how long I should wait before I call back to retentions and try and get a few more things added (I really want the 1000 LD thrown in).

Edit: on a whim... as we were talking ... I played the naive card and asked about buying a block of LD minutes in the future, when the wife and I were ready to cancel our home phone... was it possible to buy a block of minutes? Yes... she said it was. "cool", I said... "would it be possible to toss a few of those into this plan?
She agreed to give a 60 minutes LD credit. Not alot.. but enough for me! At least I have Bill Stability. I won't go over my minutes/LD/Data/TM.

Bye Bye Bonehead Bell!

[CRUZ85]

Hey Guys!
I have a situation going on and i need help/tips to get the best deal on the table!

im currently a Fido customer and im actually thinking about porting my number to Rogers Wireless by the end of this week.
all i need to do is sign up on a 3yr contract and Fido will waive the rest of the2yrs left on my contract.
Im planning on getting the Blackberry Bold on a 3yr for $399.99 they said its no problem.
BUT i went to rogers wireless today to talk to a rep about some corporate plans, they said they don't know nothing about that. But i know they know i guess they are just being stubborn and don't really wanna help me out.

What i've seen on this forum, all of your plans have been great,
i was wondering if i can also get one of those plans and what are the procedures.
What do i need to do if im a first year rogers wireless account holder.
Do i talk to a REP at the rogers store or a CSR at a call centre?

IM LOOKING FOR:
200 or 250 daytime min
Unlimited eve & weekend start 6pm
Unlimited incoming
VM,CD,100 text sent
=$18-$22

PLUS a 6GB Data plan
=$30 ends sept.30 (thats why im getting on this deal)

ALSO i've been with rogers since the early year 2000 (internet+cable digital box) some sort of discount maybe???

THANKS TO ALL FOR READING, I KNOW ITS LONG but its GREATLY APPRECIATED if you all help me out!

feel free to PM me!

[kosmosac13]

I called Rogers, today, one of the rep told me that they've changed there plan on friday. Last week one rep quoted me 200mins EW either 6pm or 8pm depending if I wanted unlimited weekends + CID+ Voice. Today the rep quoted 200 min EW from 6pm VM+CID + $10 for unlimited incoming. If your airmiles member 200 mins unlimited evening weekends starting 6pm, +$11 if i wanted VM CID, and can't add rogers to rogers or unlimited incoming.

Has anyone talked to a rep today and gotten a better deal?

[mcewen]

I called Rogers, today, one of the rep told me that they've changed there plan on friday. Last week one rep quoted me 200mins EW either 6pm or 8pm depending if I wanted unlimited weekends + CID+ Voice. Today the rep quoted 200 min EW from 6pm VM+CID + $10 for unlimited incoming. If your airmiles member 200 mins unlimited evening weekends starting 6pm, +$11 if i wanted VM CID, and can't add rogers to rogers or unlimited incoming.

Has anyone talked to a rep today and gotten a better deal?

see my post above.
I think the key is to say that their competitor (Telus) is offering __________, and you'd like to know what they can do. At least that worked for me... (as a new activation/port). IF you are an existing rogers customer... you can always play the "telus will pay my ECF" card.

[cocoatred]

UPDATE:
Called back a few times... s/w diff retention reps. This last time when I called I mentioned that telus was offering me their 1730 plan with vm, cid, and 250 tm. This triggered the rogers rep to offer me their $11 vm, cid, and 125tm plan with a $10 credit. I can live with that.

Happy with that... it is a few dollars more than Bell.. but worth it to be rid of them!
Now... can anyone tell me how long I should wait before I call back to retentions and try and get a few more things added (I really want the 1000 LD thrown in).

Edit: on a whim... as we were talking ... I played the naive card and asked about buying a block of LD minutes in the future, when the wife and I were ready to cancel our home phone... was it possible to buy a block of minutes? Yes... she said it was. "cool", I said... "would it be possible to toss a few of those into this plan?
She agreed to give a 60 minutes LD credit. Not alot.. but enough for me! At least I have Bill Stability. I won't go over my minutes/LD/Data/TM.

Bye Bye Bonehead Bell!

You dont have to wait. The maximum monthly credits are depends on your base voice plan. You could work it out yourself before calling. You could ask for individual feature credit after you max out your monthly credit.

[johnlee1986]

This is my first time calling retentions,

I got a pretty helpful lady.

Currently I am paying $49.10
$25 - 100 Weekday, 1000 Evening/Weekend plan start 8pm
$11 - Communication package (Voice10, CID, 125 Text, Unlimited incoming text)
$6.95 - SAF
$0.50 - 911E

The lady offered me,
$25 - 250 Weeday, Unlimited Evening/Weekend start 6pm, Unlimited Rogers/Rogers, CID
$6.95 - SAF
$0.50 - 911E
AND i have to sign a new contract.

When I asked if she could give me credit for the voicemail and textmsgs she said there is no way to do it.

She said that there is a $17.50 plan, and that i need Air Miles for it, so I signed up for AirMiles and plan to call her back.

Can someone tell me what the $17.50 plan includes and how I can add voicemail and textmsgs to my plan???

[cruisx]

Ok so i am going to call retentions again and was wondering if you think they could give me a 10$ credit on my plan? I pay 48$ a month, oh and also does incoming cost 10$ now?

[mcewen]

You dont have to wait. The maximum monthly credits are depends on your base voice plan. You could work it out yourself before calling. You could ask for individual feature credit after you max out your monthly credit.

how would I go about that?

"Hi... I know I just became a Rogers customer 2 weeks ago.. but I was wondering if you could look at my account and tell me if there are any other credits that you might be able to apply to my account so I continue to be a happy customer?"

ya think that would work?

[Aznsilvrboy]

This is my first time calling retentions,

I got a pretty helpful lady.

Currently I am paying $49.10
$25 - 100 Weekday, 1000 Evening/Weekend plan start 8pm
$11 - Communication package (Voice10, CID, 125 Text, Unlimited incoming text)
$6.95 - SAF
$0.50 - 911E

The lady offered me,
$25 - 250 Weeday, Unlimited Evening/Weekend start 6pm, Unlimited Rogers/Rogers, CID
$6.95 - SAF
$0.50 - 911E
AND i have to sign a new contract.

When I asked if she could give me credit for the voicemail and textmsgs she said there is no way to do it.

She said that there is a $17.50 plan, and that i need Air Miles for it, so I signed up for AirMiles and plan to call her back.

Can someone tell me what the $17.50 plan includes and how I can add voicemail and textmsgs to my plan???

She can do it, she just doesn't want to. I have $25 worth of credits ($20 monthly credit + 3 year R2R bonus...which is worth $5/month). My friend has $32 worth of credits.

[johnlee1986]

She can do it, she just doesn't want to. I have $25 worth of credits ($20 monthly credit + 3 year R2R bonus...which is worth $5/month). My friend has $32 worth of credits.

but what do i say to her, I told her about the "offer from telus" $17.30, 200Weekday, Unlim E/W at 6, Unlim incom, text250, voice3, CID

and all she can say is "sorry sir we don't offer that" and i told her well im looking to switch over cause im paying $50 a month and with that i only have to pay $30

and all she kept saying was "we cannot credit you for the communication package because the CID is $6 in itself, voicemail $5 and textmsging $6 and thats a $17 value ur getting for $11"

so i told her ill think about it and get back to rogers.

[puremega]

Hi,

I must be going about this all wrong, but I have a Rogers account with a blackberry that will fulfill it's 3 year contract today. I called to find out about upgrading to an iphone. Forgetting about the plans (which I think I can negotiate) the best deal I am being offered for the phone is $ 249.99 for the 8gb and $ 349.99 for 16. I told them it is cheaper at the store. He came up with a $ 50 bill credit in 60 days. Is there anything that is better than this? I tried the I can go to Telus with a free phone but they wouldn't budge. Suggestions please. Thanks in advance.

[mavrik13]

Hi,

I must be going about this all wrong, but I have a Rogers account with a blackberry that will fulfill it's 3 year contract today. I called to find out about upgrading to an iphone. Forgetting about the plans (which I think I can negotiate) the best deal I am being offered for the phone is $ 249.99 for the 8gb and $ 349.99 for 16. I told them it is cheaper at the store. He came up with a $ 50 bill credit in 60 days. Is there anything that is better than this? I tried the I can go to Telus with a free phone but they wouldn't budge. Suggestions please. Thanks in advance.

Where did you see this cheaper price on an Iphone? I think I've seen $199, but thats only if your base plan is over $35 a month. From what I've read (granted, I'm no expert) $249 is a very competitive price (especially since the HUP Iphone promo from Rogers and Fido have now ended). Especially if you will get a $50 credit to make it $199. If you are set on an Iphone, then you don't have much of a choice.

Your best bet is to try and turn that around and negotiate money off of the $30/6gb data plan - some have reported getting it for as low as $15. Not to mention trying to get your monthly plan as low as possible

[cocoatred]

how would I go about that?

"Hi... I know I just became a Rogers customer 2 weeks ago.. but I was wondering if you could look at my account and tell me if there are any other credits that you might be able to apply to my account so I continue to be a happy customer?"

ya think that would work?

I was just giving you some advice.
If you've become a Rogers customer for just 2 weeks and you are trying to squeeze out everything that should be given to a long term customer, you should just go with Telus since they offer you such a great plan and you dont have to sign up with Rogers.

[konfusion666]

I get the feeling that a lot of people reading this thread have some sort of trepidation about calling retentions. Initially, I felt the same way. For some reason, I didn't feel like I should call them unless I was getting really close to the end of my contract. But then I got over it and called them. After you do it the first time, it becomes a lot easier, and so I ended up calling them a bunch of times in September (I DO have all my services w/Rogers though).

Think of calling retentions like having sex. The more do it, the more experienced you get at it. But your first time can be tough, because you don't know what you're doing. Nobody really does, the first time.

[EbonyRose]

I am so sick of calling Rogers. They screwed up my bill every month since I've re-signed. They overcharged me for my N95. It was suppose to be $99, but they charged me $199 instead. To make matters worse, they've double-billed me for the same period and the Rogers reps are too dumb to understand the situation when I explain it to them. And NO, I am NOT exaggerating. I was transferred to THREE different reps, before the last one disconnected on me half way through the conversation. I've been too pissed to call them back. The only reason I'm not leaving them is because I have an amazing retentions plan AND the fact that they have a monopoly on GSM phones.

Current Plan:
300 weekday minutes
U/L evenings/weekends @6pm
U/L incoming
R2R
1000 LD minutes
$15 pack (i.e. call display, VM, 125 txts, mobile browsing)

$25 + fees & taxes.

I'm going to try to get them to switch my base plan to the EPP plan, OR get the early evenings credit. I won't really care too much if they say no, but I seriously just want to talk to a Rogers rep with a moderate amount of intelligence, so I can get my bills sorted out. Maybe then, I won't have to call them again for another few blissful years.

[eas]

What would be reasonable to ask as a new activation? I'm coming over from 3 years as a pay as you go customer. I really don't use much wireless voice, but I'm interested in getting a smartphone. Something with Wi-Fi... so I guess the iPhone is looking good. Talked to rogers today and I couldn't get anything. $30 for the 6 gig data plan and the cheapest plan was $20 plus fees and taxes without VM or CID... no deal to be had there.

Basically, what should I expect to get for an iPhone with the cheapest 3 yr voice plan and/or 6 gig data?

thanks

[CanadianN00b]

Okay, so I finally was able to settle with a new plan for a 3-year contract extension on my third attempt. Did I end up getting a good plan? Or did I potentially make a mistake?


250 daytime mins.
Unlimited Evenings and Weekends at 6PM
Unlimited Incoming
Rogers-to-Rogers
100 Canadian Long Distance mins.
$20.00 Value Pack for $10

Includes:


* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup

__________________________________________________
$40
+ 6.95 + 0.50 = $47.45
+ tax = $53.62 per month

With this, I also got the Sony Ericsson K850i for $99 and a $40 activation credit.

Good enough? Or do you guys think I can squeeze some more monthly credits or features into my plan?

[manoflegend12]

hi, can 1 account acutally have 2 or more cell phone lines? like 2 different plans? cuz i'm planning to use my parents bundle disount= )

[d_w31]

250 day time minutes + 50 anytime minutes bonus ($25 base plan)
unlimited evening/weekends from 6pm-7am (same as above)
1000 Canadian long distance minutes ($5)
Rogers to Rogers ($5)
Call display/Voicemail/125 outgoing text ($11 value pack)
$15 credit
$5 credit
Rogers 2 Rogers 3 year bonus credit

= $21 + SAF + 911 fee + tax

Hi I hope you don't mind me asking, what do you get the $15 and $5 credits for? And you get another $5 for Rogers to Rogers on top of that?? So you are able to $25 credit on a $46 plan? (That's over 50% off:-0 )

If that is indeed the case could you please let me know how you got the $15 credit? That's the one I am most interested in as I am basically on the same plan as you but without the $25 credits.

Thanks so much!

[chinese_n]

Hi. i posted this message in the Rogers/Fido EPP thread as well.

I have trying in vain to get an iphone for the promo price. I am on a corporate plan $18 since feb this year. It has been hell trying to get the damn phone.

After about 8 or 9 phone calls and speaking to who knows how many people I have finally got down to this...

17.50
200 mins + 50 min bonus
6pm evening
cid
vm
rogers to rogers
ld 30 cents/min
+ 30 6gb data plan
+ 6.95 saf
+ .50 911 fee

iphone 349 8gb
n95 199
+ 35 admin fee

the rep offered a 3 month credit of 17.50 per month (52.50 in total) but spread over the three months.

this seems good. but i dont know. i seriously need some help because i need to get this taken care of before the end of the month.

just for kicks. my previous plan was this

$18
200 min
unltd weekends
vm
network features ( i dont even know what this means)
exact pricing (per second after the first minutes i think)
detailed billing
cnd ld 10 cents/min
usa ld 15 cents/min
+ $5 for unltd evening
+ 6.95 saf
+ .50 911 fee

Help! I am doing better or breaking even? I can live with the new plan because it seems better but more importantly, is that a fair price for the iphone?

thanks for reading all of this and giving me some advice!

[konfusion666]

Okay, so I finally was able to settle with a new plan for a 3-year contract extension on my third attempt. Did I end up getting a good plan? Or did I potentially make a mistake?


250 daytime mins.
Unlimited Evenings and Weekends at 6PM
Unlimited Incoming
Rogers-to-Rogers
100 Canadian Long Distance mins.
$20.00 Value Pack for $10

Includes:


* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup

__________________________________________________
$40
+ 6.95 + 0.50 = $47.45
+ tax = $53.62 per month

With this, I also got the Sony Ericsson K850i for $99 and a $40 activation credit.

Good enough? Or do you guys think I can squeeze some more monthly credits or features into my plan?

The plan you have is fine, but IMHO you're overpaying for it. Sorry to disappoint you. If you want an exact figure as to how much I think you're overpaying by... I'd say $15.

[kazuyakun]

Hey, I'm currently a rogers' customer and I'm just about to finish my 3 year contract with them, it ends on November. Anyways, I see alot of great deals but I'm worried that when I dial 611, on my cell and say cancel my phone I'll simply get a representative that'll give me an awful plan or just cancel my phone, since I have no idea what to say.

I'm just imagining that they'll simply ask why I'm leaving and then cancel my current plan.

Currently using
25$ 250 mins anytime
7$ CID
6.95$ access fee
0.50$ 911

anyways, my plan is pretty bad. So I'm wondering if you get a simple "yes we'll just close your account" response from rogers do you just hang up and call again till you get someone that'll offer something decent?

PS. Would it fine if I called now and tried my luck or to wait till my contract officially ends?

[CanadianN00b]

The plan you have is fine, but IMHO you're overpaying for it. Sorry to disappoint you. If you want an exact figure as to how much I think you're overpaying by... I'd say $15.

Okay, wow. I dunno how, or why, but apparently my monthly plan is $34.41, crap fees and tax INCLUDED! Is there any way of verifying this without calling in again? I'm much too lazy. =0

[Aznsilvrboy]

Hi I hope you don't mind me asking, what do you get the $15 and $5 credits for? And you get another $5 for Rogers to Rogers on top of that?? So you are able to $25 credit on a $46 plan? (That's over 50% off:-0 )

If that is indeed the case could you please let me know how you got the $15 credit? That's the one I am most interested in as I am basically on the same plan as you but without the $25 credits.

Thanks so much!

The $15 credit is just a general monthly credit towards my plan. The $5 credit is towards the 1000 long distance minutes...which costs $5. The 3 year R2R bonus covers the $5 for R2R. So yes...I have $25 worth of credits on a $46 plan.

This was a slow and tedious process...I negotiated my first retention plan after being with them for 1 month and I basically just said I want to cancel and switch to a competitor. I just quoted some random plan, so they gave me the $15 credit (to cover the $10 value pack which is now $11 and so I can get an additional $5 off my base plan). Months later I called back and said I want to cancel again, to switch to phone cards because I was living out of town and I need long distance minutes which I did not have (well I actually had 100). The rep offered me the 1000 long distance minutes, credited. So thats how i got the $5 credit. So 1 year and some months has passed and yesterday I called in and asked what he can offer me if i extended my contract to 3 years again, he asked what I wanted..I said R2R and he said sure. Thus completing my plan.

[Aznsilvrboy]

but what do i say to her, I told her about the "offer from telus" $17.30, 200Weekday, Unlim E/W at 6, Unlim incom, text250, voice3, CID

and all she can say is "sorry sir we don't offer that" and i told her well im looking to switch over cause im paying $50 a month and with that i only have to pay $30

and all she kept saying was "we cannot credit you for the communication package because the CID is $6 in itself, voicemail $5 and textmsging $6 and thats a $17 value ur getting for $11"

so i told her ill think about it and get back to rogers.

Then you just give up on negotiating with her. Call back later and hope you get a more lenient rep. It's what I do (and everyone else too).

[nitroblu]

Got offered the following:

For $22.50/mo. (so $33.84/mo. in total):
200 minutes (the $17.50 EPP)
E/W at 6PM
basic VM & CID
2500 txts

Or, for $25/mo. (so $36.67/mo. in total):
250 minutes
E/W at 6PM
CW & detailed billing
$15 smartphone value pack (entire $15 credited back) (which includes: enhanced VM, CID, 2500 txts, 1000 picture/video msgs, WhoCallled & Mobile backup)

Which plan should I take? Or should I just try to negotiate again from scratch? Or try to ask for more on the $25/mo. plan? I already asked if I could remove early evenings to make it $20/mo., but the rep said if I did that, I'd only get a $10 credit on the value pack, thus I wouldn't be saving any money.

[bubble.tea]

I get the feeling that a lot of people reading this thread have some sort of trepidation about calling retentions. Initially, I felt the same way. For some reason, I didn't feel like I should call them unless I was getting really close to the end of my contract. But then I got over it and called them. After you do it the first time, it becomes a lot easier, and so I ended up calling them a bunch of times in September (I DO have all my services w/Rogers though).

Think of calling retentions like having sex. The more do it, the more experienced you get at it. But your first time can be tough, because you don't know what you're doing. Nobody really does, the first time.

I do believe you enjoyed composing this post a little TOO much.

[konfusion666]

I'm just imagining that they'll simply ask why I'm leaving and then cancel my current plan.

~ snip ~

PS. Would it fine if I called now and tried my luck or to wait till my contract officially ends?

First off, forget the 611 crap. Somebody posted a DIRECT LINE to retentions a while back, look through the posts and call that number. Second, even if you call the standard 1-888 number or 611, and say "cancel my phone" to the artificial (un)intelligence voicemail bot, when the first human picks up the phone they will ALWAYS reconfirm everything... including ending with a "How can I help you today?".

So basically... your worries are unfounded! Go ahead, call them, see what happens.


I do believe you enjoyed composing this post a little TOO much.

So true. And I was getting a bit disappointed that nobody noticed. :lol:

[bubble.tea]

...
So true. And I was getting a bit disappointed that nobody noticed. :lol:

I'm rootin' for ya dudio!:D

[locodawg]

Okay, so I finally was able to settle with a new plan for a 3-year contract extension on my third attempt. Did I end up getting a good plan? Or did I potentially make a mistake?


250 daytime mins.
Unlimited Evenings and Weekends at 6PM
Unlimited Incoming
Rogers-to-Rogers
100 Canadian Long Distance mins.
$20.00 Value Pack for $10

Includes:


* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup

__________________________________________________
$40
+ 6.95 + 0.50 = $47.45
+ tax = $53.62 per month

With this, I also got the Sony Ericsson K850i for $99 and a $40 activation credit.

Good enough? Or do you guys think I can squeeze some more monthly credits or features into my plan?

The plan you have is fine, but IMHO you're overpaying for it. Sorry to disappoint you. If you want an exact figure as to how much I think you're overpaying by... I'd say $15.

would have to agree ... I got the same plan as you and i am paying $25 a month ...

Try for another $15 credit my guess would be to ask for the credit for unlimited incoming and another $5 off the value pack

[iwannadeal]

Was wondering what you all thought of the following that I was just offered from retentions since I am going way over my 250 weekday mins:

$40
700 daytime
U/L R2R
U/L evenings at 9pm
Free Caller ID
Free VM

+7 for early evenings

Thanks for the help.

[locodawg]

Was wondering what you all thought of the following that I was just offered from retentions since I am going way over my 250 weekday mins:

$40
700 daytime
U/L R2R
U/L evenings at 9pm
Free Caller ID
Free VM

+7 for early evenings

Thanks for the help.

if most of your calls are incoming your better off with the plan in the previous post

[HBP]

Was wondering what you all thought of the following that I was just offered from retentions since I am going way over my 250 weekday mins:

$40
700 daytime
U/L R2R
U/L evenings at 9pm
Free Caller ID
Free VM

+7 for early evenings

Thanks for the help.

What was your plan before that forced you to way over? Because... this doesn't look like a good deal to me.

[iwannadeal]

What was your plan before that forced you to way over? Because... this doesn't look like a good deal to me.

I had the $25 basic retentions plan from 2 years ago:
250 min
U/L evening/weekend at 6pm
Free call ID
Free VM

I basically started using my Cellphone alot more during the day now and I went 400 mins over the 250 mins.

[johnlee1986]

Ok, I just got off the phone and I was offered this plan

$17.50
200 weeday
Unlimited Evening/Weekend at 6pm
Unlimited Rogers/Rogers (if it is available for promotion)
CID
VM
Unlimited text msging

Resign 3 year contract.

This sounds great, but if I'm resigning a new contract I would like a new phone.

I was looking at the Blackberry Pearl 8120 ($49.99 + 35admin) and she advised me to get a data plan with it as well because if the WiFi cuts off I get charged with the data that comes in which can be hefty. She offered me $30-6GB plan.

So, I'm wondering A) can i get a cheaper $15 data plan (that gives a least 3GB), B) can the admin fee be waved off and C) does the WiFi cut off that easily.


Thanks so much in advance

[sharee]

I got a good plan that I dont THINK can be beat but if anyone wants to try.

I have 350 daytime/unlimited Eve/weekend
6pm early evening
Unlimited incoming calls
Rogers to Rogers
Communicative value pack (voice mail caller Id Caller Id waiting)
125 text messages
100 long distance minutes

$27.45 Thats it. Thats all.

The guy was looking at the overview and wondered how I was getting over $30 worth of credits on a $20 plan. I just smiled and thought to myself ''Its all about persistence with a good dash of RED FLAG DEALS. :cheesygri

[nuberific]

I got a good plan that I dont THINK can be beat but if anyone wants to try.

I have 350 daytime/unlimited Eve/weekend
6pm early evening
Unlimited incoming calls
Rogers to Rogers
Communicative value pack (voice mail caller Id Caller Id waiting)
125 text messages
100 long distance minutes

$27.45 Thats it. Thats all.

The guy was looking at the overview and wondered how I was getting over $30 worth of credits on a $20 plan. I just smiled and thought to myself ''Its all about persistence with a good dash of RED FLAG DEALS. :cheesygri

250 anytime
8pm unlimited eve/weekend
unlimited incoming
unlimited rogers to rogers
caller id
$10 + SAF + 911 fee = $17.45 + tax

Pretty similar with $32 of credits. I chose to go the economic route.

[nitroblu]

is anyone successfully getting any monthly credits with the $17.50 EPP plan?

the last three times I called to try to get some monthly credits on the plan, the reps have told me because it's EPP, monthly credits can't be applied to it? They're offering free VM, free CID, and $5 off the $10 2500 text, but they're saying the $7 credits to VM and CID are feature specific and not a monthly credit, and that the $5 credit on the text plan is text plan specific. Is that true (about the no monthly credits on EPP plan part)?

B/c I'd rather get the $11 value pack which has all 3 features, and get a $10 monthly credit, so I can save an extra $4 :)

[jrice]

250 anytime
8pm unlimited eve/weekend
unlimited incoming
unlimited rogers to rogers
caller id
$10 + SAF + 911 fee = $17.45 + tax

Pretty similar with $32 of credits. I chose to go the economic route.

This is crazy! How you get this plan?

[HBP]

I had the $25 basic retentions plan from 2 years ago:
250 min
U/L evening/weekend at 6pm
Free call ID
Free VM

I basically started using my Cellphone alot more during the day now and I went 400 mins over the 250 mins.

Well, before you bite on that inflated 700 daytime minute offer. Consider this:

Are most of your calls during the day incoming or outgoing? If they're outgoing, are most of them to Rogers customers?

If so, there is no need for 700 min, you can get by with unlimited incoming and R2R, it will be cheaper, and better for you. Maybe assess an old bill to see what your call patterns are.

[dren]

im currently done my contract with rogers

i wanted to get:

unlimited incoming
caller id
voicemail
300-400 mins or so

my 5 or 10 if possible....

100 or 1000 ld mins if possible..i currently have 100
125 text messages - i currently have 75

what should i ask for...what should i be paying?

thanks


would i have to sign a new contract? or can i go like without? or ask for one year?

[manoflegend12]

hi i called rogers today, i called them at like 9ish. i got through to the retention center at Vancouver Burnaby, but they said that there is a Consolidated retention line that closes at 6? wat is the difference between the retention line and the consolidated retention line?

[manoflegend12]

and guys, how do people get credits off their bills? how do you get this? and are these credits given monthly?

[DjSingh]

hi i called rogers today, i called them at like 9ish. i got through to the retention center at Vancouver Burnaby, but they said that there is a Consolidated retention line that closes at 6? wat is the difference between the retention line and the consolidated retention line?

consolidated means if u have more than one service on one bill...
e.g.: if u have cable, wireless and internet on same bill(so u can recieve 10% discount) thats called consolidated....

consolidated relations closes at 6:00 Pacific or 9:00 eastern
but the regular relations are open 24 hours...

[zweinstein]

how would I go about that?

"Hi... I know I just became a Rogers customer 2 weeks ago.. but I was wondering if you could look at my account and tell me if there are any other credits that you might be able to apply to my account so I continue to be a happy customer?"

ya think that would work?

Say this: I think I have been paying too much on my last two bills with overage charges and I would like to know if there is anything you can do to make my plan cheaper in the future?

That worked for me. I got great plans for the whole family using this method.

[locodawg]

I got a good plan that I dont THINK can be beat but if anyone wants to try.

I have 350 daytime/unlimited Eve/weekend
6pm early evening
Unlimited incoming calls
Rogers to Rogers
Communicative value pack (voice mail caller Id Caller Id waiting)
125 text messages
100 long distance minutes

$27.45 Thats it. Thats all.

The guy was looking at the overview and wondered how I was getting over $30 worth of credits on a $20 plan. I just smiled and thought to myself ''Its all about persistence with a good dash of RED FLAG DEALS. :cheesygri

is that including SAF and taxes?

[Aznsilvrboy]

is that including SAF and taxes?

If it's including SAF and taxes, then his plan + all options only costs him $16.842. It's too odd of a number. It's probably $20 for everything + $6.95 SAF + $0.50 911 = $27.45, before taxes.

[zweinstein]

is that including SAF and taxes?

same question here.

[bubble.tea]

I got a good plan that I dont THINK can be beat but if anyone wants to try.

I have 350 daytime/unlimited Eve/weekend
6pm early evening
Unlimited incoming calls
Rogers to Rogers
Communicative value pack (voice mail caller Id Caller Id waiting)
125 text messages
100 long distance minutes

$27.45 Thats it. Thats all.

The guy was looking at the overview and wondered how I was getting over $30 worth of credits on a $20 plan. I just smiled and thought to myself ''Its all about persistence with a good dash of RED FLAG DEALS. :cheesygri

27.45-taxes-SAF-911=$16.43 for all that?

250 +50mins (should be company based MSD code) +50min whining bonus $20 8pm
6pm $5
Unlimited incoming calls ok (I don't count this and below, I have my reasons)
Rogers to Rogers ok (same)
Value Pack (where the heck did you pull communicative out of? LOL) $11

So...on $20/$5/$11 you'd have to be getting 36-16.43=$19.57 in credits., I'd say get ready for an audit ;). You either have a combination of an MSF and a CR or one or the other. Either way it's just BEGGING to be audited lol. On a $20 plan you should not be getting $20 in direct credits. It's bad karma and WILL be audited.

Nice plan otherwise...while it lasts. By 'guy' I DO HOPE you didn't mean the agent you were speaking to-where you? Wow I'd be praying he didn't flag anything himself right then and there without telling you hehe.

This is assuming you are not BS'ing...which from the math I would say you are. Credits can't add up to $19.57 LOL. They are 5/10/15. (you got any bundle discounts with that or not counting?)-but I don't really care either way. It was fun dissecting (in a fantasy world) your "dash of RED FLAG DEALS" LOLz. Rule #1 of RFD...DON'T TALK ABOUT RFD!!!!! (lol Fight Club)


NNNNNNNNNext!

[bubble.tea]

If it's including SAF and taxes, then his plan + all options only costs him $16.842. It's too odd of a number. It's probably $20 for everything + $6.95 SAF + $0.50 911 = $27.45, before taxes.

that makes a lot more sense., however

$36-$20=$16 in credits. That's impossible.....Or is it! :twisted:

[Aznsilvrboy]

that makes a lot more sense., however

$36-$20=$16 in credits. That's impossible.....Or is it! :twisted:

Well, it's definitely possible if Rogers decides whether to audit a plan based on how many % discount the customer is getting off credits. I have $25 worth of credit son a $46 plan (before adding SAF and 911), thats 54.3% discount. My friend has $32 worth of credits on a $52 plan. Thats 61.5% discount from credits. His plan has been kept intact for almost 2 months now and I just received $5 credit for R2R 2 days ago. Previously I had $20 in credits on a $41 plan and kept that for like 10 months (until 2 days ago).

[manoflegend12]

how do u knoe if u have credit? how do u get it?

[Aznsilvrboy]

how do u knoe if u have credit? how do u get it?

You can call in and ask or if you have a Rogers.com account, and added your wireless service to it, you can check online (log in to Rogers.com and click "Manage My Wireless Services". It will only say something like "monthly plan credit" for every credit you have. It won't tell you how much they're worth. You get credits by calling into retentions (read the first page).

[manoflegend12]

You can call in and ask or if you have a Rogers.com account, and added your wireless service to it, you can check online (log in to Rogers.com and click "Manage My Wireless Services". It will only say something like "monthly plan credit" for every credit you have. It won't tell you how much they're worth. You get credits by calling into retentions (read the first page).


do i have to sign up to know that i have them or it was always on my account, do they just use it when u go to retentions? i've been with them for at least 5-6 years
they locked my account on rogers.com cuz i forgot my password and tryed to login too many times = (

[Aznsilvrboy]

do i have to sign up to know that i have them or it was always on my account, do they just use it when u go to retentions? i've been with them for at least 5-6 years
they locked my account on rogers.com cuz i forgot my password and tryed to login too many times = (

Yes, you HAVE TO sign up for a Rogers.com account (and connect your wireless service to it) if you want to check ONLINE. You can also call Rogers wireless and ask the representative if you have any credits on your account. Usually people don't get credits unless they asked for them. So you can assume you don't have any credits.

Just wait 24 hours for your Rogers.com account to be unlocked.

[bubble.tea]

Hey, sharee...you're actually paying $28.45 ;)...before taxes....for now. Like I said, that' $1 doesn't make sense. There is no $11 credit for your communicative plan., it's a $10.

Aznsilvrboy., don't count rogers, incoming, in your credits percentages. Those don't count towards your msf., they're separate. Just count the direct credits, like the 5/10/15's.

Yep yep.

[manoflegend12]

oh ya. about the call today.

the current plan i have
Corporate plan

200 anytime
unlimited weekends starting at 8pm
VM + CID
10 cents long-D

$18 + SAF + 911

i call a girl today and she could only offer me a EPP
that was
200 anytime
unlimited E+W start 6
NO VM + CID
NO text cuz i wanted text too
17.50

she bascially said u have to add VM AND CID. which is really BS. why do i want to pay like 11$ more for that bundle when all i wanted was unlimited E+W at 6? and the thing is i told her i have been with you guys for a long time and she acknowledges that as she saids.

[Aznsilvrboy]

Hey, sharee...you're actually paying $28.45 ;)...before taxes....for now. Like I said, that' $1 doesn't make sense. There is no $11 credit for your communicative plan., it's a $10.

Aznsilvrboy., don't count rogers, incoming, in your credits percentages. Those don't count towards your msf., they're separate. Just count the direct credits, like the 5/10/15's.

Yep yep.

What's MSF? Without those, I still have a $15 and a $5 credit, yielding a 43.4% discount :)

[bubble.tea]

What's MSF? Without those, I still have a $15 and a $5 credit, yielding a 43.4% discount :)

monthly service fee.

If your plan is the 250mins plan $20, and you have $20 in credits., then you as well., shouldn't be getting them.

Clearly someone at Rogers doesn't care to enforce rules hehe. Queueue the LARGEST viewed thread in modern times LOL.

Haveatter LadiesNGents....just beware the stinky Agent, who insta-audits lines :lol:.

[Aznsilvrboy]

monthly service fee.

If your plan is the 250mins plan $20, and you have $20 in credits., then you as well., shouldn't be getting them.

Clearly someone at Rogers doesn't care to enforce rules hehe. Queueue the LARGEST viewed thread in modern times LOL.

Haveatter LadiesNGents....just beware the stinky Agent, who insta-audits lines :lol:.

I wish I had the $20 250 mins plan, but mine is $25, and apparently they're exactly the same thing. However I cant really complain about what I'm getting now, ESPECIALLY considering I've only been with Rogers for 1 year and 3 months.

[cuto]

Aznsilvrboy., don't count rogers, incoming, in your credits percentages. Those don't count towards your msf., they're separate. Just count the direct credits, like the 5/10/15's.

Yep yep.so as long as you have credits associated with the specific feature, it won't get counted towards your total # of credits per month, correct?

so with an unlimited incoming option credit of $10 and a monthly service fee credit of $5, the auditor would only see that the customer is receiving $5 worth of credits?

[nitroblu]

is anyone successfully getting any monthly credits with the $17.50 EPP plan?

the last three times I called to try to get some monthly credits on the plan, the reps have told me because it's EPP, monthly credits can't be applied to it? They're offering free VM, free CID, and $5 off the $10 2500 text, but they're saying the $7 credits to VM and CID are feature specific and not a monthly credit, and that the $5 credit on the text plan is text plan specific. Is that true (about the no monthly credits on EPP plan part)?

B/c I'd rather get the $11 value pack which has all 3 features, and get a $10 monthly credit, so I can save an extra $4 :)
anyone?

[mkylau]

anyone?

the CR rep i talked with said the same..don't know the truth to it tho

instead of getting the plan for 17.50, you might be better off if you get the CR to give you a $20 plan, you can get many more credits for it, VM, CID, 100 LD, RTR etc...

[nitroblu]

the CR rep i talked with said the same..don't know the truth to it tho

instead of getting the plan for 17.50, you might be better off if you get the CR to give you a $20 plan, you can get many more credits for it, VM, CID, 100 LD, RTR etc...

thanks, definitely will try that again. I tried to ask for a $20 plan before but every rep I have spoken to so far has said one doesn't exist, the cheapest is $25 (I know this is not true but what can I do if they all refuse), which is y one of the reps suggested the $17.50 EPP for me

[mkylau]

thanks, definitely will try that again. I tried to ask for a $20 plan before but every rep I have spoken to so far has said one doesn't exist, the cheapest is $25 (I know this is not true but what can I do if they all refuse), which is y one of the reps suggested the $17.50 EPP for me

or better yet, just quote the 17.30 insiders plan of Telus, look at the Telus section of Howardforums for more details of that plan

[coconut10]

i am having A LOT of trouble with rogers. I feel like I have been on the phone with them every day for the past week and I am not getting anywhere. I ordered 2 new phones (one for my brother and one for me), and after we recieved the phones we were supposed to call rogers nd change our plans. Well, we got the phones but one of them is the totally wrong phone. So I called back and now they are telling me that we have to send it back and it will take them about 10 days to get the next phone to us. So I was very very angry and started threatening to leave rogers, and tried to convince them to add free CID to the student plan I will be signing up for. It didnt seem like that much to ask for, seeing as they have put me through hell over the last week but hse said there is no way to do that and i am being "unreasonable." How do I go about negotiating it? Or does it simply depend on the sales rep that you talk to?

[nitroblu]

So I was very very angry and started threatening to leave rogers, and tried to convince them to add free CID to the student plan I will be signing up for.
think this is the wrong thread, since ur wanting to add thigns creidted to a student plan...which aren't retention plans, but i digress

wat i actually wanted to say was, i dont' know how many times its been mentioned here (too many to count), but you have to be NICE to them, doesn't matter how badly they screwed up. and yes the rep u get matters

[nitroblu]

or better yet, just quote the 17.30 insiders plan of Telus, look at the Telus section of Howardforums for more details of that plan
thanks, checked it out. to be honest, it's not that much different from the rogers 17.50 EPP? the only ones getting a good deal on that plan are the ones that managed to negotiate to add extra credited features.

[EbonyRose]

monthly service fee.

If your plan is the 250mins plan $20, and you have $20 in credits., then you as well., shouldn't be getting them.

Clearly someone at Rogers doesn't care to enforce rules hehe. Queueue the LARGEST viewed thread in modern times LOL.

Haveatter LadiesNGents....just beware the stinky Agent, who insta-audits lines :lol:.

Wait, from what I've read in this thread, isn't it that your monthly credits just can't exceed your base plan? Because I am getting the $20 plan and I am getting a $20 monthly credit as well.

Basically, the break-down of my plan is:

200 minutes + 50 bonus + 50 bonus - $20
Early evenings at 6pm - $5
1000 LD - $5
$15 value pack - $15
R2R - R2R credit
U/L incoming - credited
Monthly Credit - $15
Monthly Credit - $5

= $25 + fees + taxes

Um, should I be worried about getting audited? I was going to try to see if I could the 6pm early evenings credit, but if I'm already on the verge of being audited, I don't want to risk it. Thanks.

[cocoatred]

Wait, from what I've read in this thread, isn't it that your monthly credits just can't exceed your base plan? Because I am getting the $20 plan and I am getting a $20 monthly credit as well.

Basically, the break-down of my plan is:

200 minutes + 50 bonus + 50 bonus - $20
Early evenings at 6pm - $5
1000 LD - $5
$15 value pack - $15
R2R - R2R credit
U/L incoming - credited
Monthly Credit - $15
Monthly Credit - $5

= $25 + fees + taxes

Um, should I be worried about getting audited? I was going to try to see if I could the 6pm early evenings credit, but if I'm already on the verge of being audited, I don't want to risk it. Thanks.

yup, you've maxed out the monthly credits.
you could consider spliting out your value pack for more usable credits since VM and CID are individual credits and then you would have $15 credit to spend.

[bubble.tea]

Wait, from what I've read in this thread, isn't it that your monthly credits just can't exceed your base plan? Because I am getting the $20 plan and I am getting a $20 monthly credit as well.

Basically, the break-down of my plan is:

200 minutes + 50 bonus + 50 bonus - $20
Early evenings at 6pm - $5
1000 LD - $5
$15 value pack - $15
R2R - R2R credit
U/L incoming - credited
Monthly Credit - $15
Monthly Credit - $5

= $25 + fees + taxes

Um, should I be worried about getting audited? I was going to try to see if I could the 6pm early evenings credit, but if I'm already on the verge of being audited, I don't want to risk it. Thanks.

As of a year and a half ago I remember reading on hofo that Rogers training was shifting towards a more OKIEDOKIE/FLIMFLAM style of retention. IE., if the rep was so inclined to give you everything and the kitchen sink...if they justified it from their end you'd be okay. Thing is., this so GREY, that on occasion people AS YOU'VE READ herein, would bump into an opposite agent which disagreed and ZAPPED extra credits. LOL

You have a $20 base plan with $20 in credits. How does this make any sense :twisted:.

[dren]

m currently done my contract with rogers

i wanted to get:

unlimited incoming
caller id
voicemail
300-400 mins or so

my 5 or 10 if possible....

100 or 1000 ld mins if possible..i currently have 100
125 text messages - i currently have 75

what should i ask for...what should i be paying?

thanks


would i have to sign a new contract? or can i go like without? or ask for one year?

[konfusion666]

You have a $20 base plan with $20 in credits. How does this make any sense :twisted:.

I guess that's why they have the SAF - a way to guarantee some revenue no matter what?

[s3an]

You can call in and ask or if you have a Rogers.com account, and added your wireless service to it, you can check online (log in to Rogers.com and click "Manage My Wireless Services". It will only say something like "monthly plan credit" for every credit you have. It won't tell you how much they're worth. You get credits by calling into retentions (read the first page).

Hey I went to "manage my wireless services", but I cannot find anywhere that says "monthly plan credit."

is there something else i click before i get there?

thanks

[mkylau]

i posted on howardforum but noone answered, maybe RFD may help..

I called again (must have been at least 10 times the past 2 month)

offered this:

$20 plan
250 weekday mins
U/L EW @ 6
RTR
CID, VM
100 CAD LD

or

$25
250 weekday mins
U/L EW @ 6
RTR
100 CAD LD
Vision Package (web browsing one)

fairly pleased with the plan, but when I asked for N95 for $99, it was a no go. Best I can get was $149. What do you think? Should I negotiate any further? I've already talked with 10 agents and none were able to bring down the price any further.

[shopper-X]

Question:
I recently did a HUP for a N95 in July but my online account says I'm eligible for a HUP. Does this mean I can call back in and get another phone? or is it an online glitch only?

[dough4you]

I guess it really depends on who you talk to and what your tactic is. I recently called retentions and got the following;

250min
unlimited after 6
free incoming
r2r
1000 LD
CID, call forward, voice mail
125 text/month

all of this for 2 lines

Comes to $49.9x which includes system access fee, 911 fee etc.

Plus a few free perks for one of the lines, like unlimited local calling for 3 months and activation fee waved.

I really think it's hit and miss depending on who you talk to. I was all ready to spend the day recalling and recalling rogers to get the best deal, and I got the above deal with the first person I talked to.

Dough

[espeed]

I guess it really depends on who you talk to and what your tactic is. I recently called retentions and got the following;

250min
unlimited after 6
free incoming
r2r
1000 LD
CID, call forward, voice mail
125 text/month

all of this for 2 lines

Comes to $49.9x which includes system access fee, 911 fee etc.

Plus a few free perks for one of the lines, like unlimited local calling for 3 months and activation fee waved.

I really think it's hit and miss depending on who you talk to. I was all ready to spend the day recalling and recalling rogers to get the best deal, and I got the above deal with the first person I talked to.

Dough
wow! without system access fee...

did you ask for it outright? what were your excuses and how did you phrase your request?

[Aznsilvrboy]

Hey I went to "manage my wireless services", but I cannot find anywhere that says "monthly plan credit."

is there something else i click before i get there?

thanks

That means you dont have any credits. So call into retentions and negotiate some.

[nitroblu]

anyone actually get offered any $20 retention talk plans (before any credits are applied)? The reps keep telling me $25 is the lowest, or the $17.50 EPP (but they're saying you can't have monthly credits on the EPP).

[HBP]

anyone actually get offered any $20 retention talk plans (before any credits are applied)? The reps keep telling me $25 is the lowest, or the $17.50 EPP (but they're saying you can't have monthly credits on the EPP).

I did. Just tell them you can't afford $25. Bell is offering $20 plans, then say I think I might have to switch.

[tomjose]

I guess it really depends on who you talk to and what your tactic is. I recently called retentions and got the following;

250min
unlimited after 6
free incoming
r2r
1000 LD
CID, call forward, voice mail
125 text/month

all of this for 2 lines

Comes to $49.9x which includes system access fee, 911 fee etc.

Plus a few free perks for one of the lines, like unlimited local calling for 3 months and activation fee waved.

I really think it's hit and miss depending on who you talk to. I was all ready to spend the day recalling and recalling rogers to get the best deal, and I got the above deal with the first person I talked to.

Dough

i would also like to know what you said to get this:
how long have you been with rogers for?
what was the name of the rep you talked with?
I am still stuck with the same frign offer for 2 LINES

200 mins
Unl. Incom
Rog 2 Rog
CID
Evenings from 6 for 1 year

for 20+6.95+.50+tax
so 31 or 62 for both.

Less than 50 with tax in is cRAZY!

and; huzzah 100th post

[nitroblu]

I did. Just tell them you can't afford $25. Bell is offering $20 plans, then say I think I might have to switch.
already did all that :( lol. that's y they offered the $17.50 EPP. what can I say to get them to stop offering me that? It doesn't carry enough features (I uno how that would work though, since it comes with 200 min and E/W @6, and the only difference between the EPP and the $25 plan is the $25 plan has 50 min. more)

[manoflegend12]

hey guys, i dunno if i got a good plan

250 anytime
unlimited E+W after 6
communication package (VM + CID + 125 text)
100 Long D
R2R
6 gig data plan

wavied iphone activation fee $35

all for 52.45 + tax only

$59.27 grand total

is this good?
i really wanted unlimited incoming
is there a chance i can maybe get 50 more minutes?

i just got off the phone with them today, can i call back tmorw to talk again??

[zweinstein]

anyone actually get offered any $20 retention talk plans (before any credits are applied)? The reps keep telling me $25 is the lowest, or the $17.50 EPP (but they're saying you can't have monthly credits on the EPP).

I got offered this:
250 daytime minutes
8pm evenings and weekends
caller id
R2R
100 LD minutes
unlimited incoming

All this for $20. It would have been another $5 to go to 6pm nights instead of 8pm.

[Tigerlava]

SO I need some help from you experts I have the following Plan

25 monthly plus access fee comes to like 40 bucks with taxes

250 minute day time
unlimited after 6pm and weekends
cid, voicemail, call awaiting

I feel very ripped off and I have another year and 5 months left on my contract are there any plans I can get like EEP cause i have tried and they want me to renew a contract unlike telus who are willing to give u the EPP without renewing anything. Please help

[ArjunDhir]

After some tweaking through retentions and such this is what I have now;

250 Anytime Minutes
Unlimited Evenings and Weekends after 8pm
Free CID, VM, Call Waiting..etc
Unlimited Text Messaging
Free R2R Calling

So basically for me thats unlimited calling (since most if not all my friends are on Rogers) and its unlimited texting.

for $25 + SAF + 911 + Taxes

-------
I was planning on purchasing the T-Mobile G1 (HTC Dream - Google Android Phone..) when its released next month, and unlocking it. Now I'm not sure if I want data or not because $30 extra a month is pretty damn steep. If I could get the 6GB data for $15, I would probably be interested. How would I go a long doing that.

Also... The next time I have some extra time on my hands I plan on calling Rogers to get them to waive my SAF, screw paying $7 for no reason.

[HBP]

After some tweaking through retentions and such this is what I have now;

250 Anytime Minutes
Unlimited Evenings and Weekends after 8pm
Free CID, VM, Call Waiting..etc
Unlimited Text Messaging
Free R2R Calling

So basically for me thats unlimited calling (since most if not all my friends are on Rogers) and its unlimited texting.

for $25 + SAF + 911 + Taxes

-------
I was planning on purchasing the T-Mobile G1 (HTC Dream - Google Android Phone..) when its released next month, and unlocking it. Now I'm not sure if I want data or not because $30 extra a month is pretty damn steep. If I could get the 6GB data for $15, I would probably be interested. How would I go a long doing that.

Also... The next time I have some extra time on my hands I plan on calling Rogers to get them to waive my SAF, screw paying $7 for no reason.

I have that plan, but for $20 and 6PM.

[locodawg]

After some tweaking through retentions and such this is what I have now;

250 Anytime Minutes
Unlimited Evenings and Weekends after 8pm
Free CID, VM, Call Waiting..etc
Unlimited Text Messaging
Free R2R Calling

So basically for me thats unlimited calling (since most if not all my friends are on Rogers) and its unlimited texting.

for $25 + SAF + 911 + Taxes

-------
I was planning on purchasing the T-Mobile G1 (HTC Dream - Google Android Phone..) when its released next month, and unlocking it. Now I'm not sure if I want data or not because $30 extra a month is pretty damn steep. If I could get the 6GB data for $15, I would probably be interested. How would I go a long doing that.

Also... The next time I have some extra time on my hands I plan on calling Rogers to get them to waive my SAF, screw paying $7 for no reason.


you should be able to get it to 6pm with no additional charges ... also note R2R is just wireless and not home home

retention seems to have got a little more tight ... i got my plan switched to a decent plan after like 3 calls, now for my gf ... they keep offering actually it keeps getting worse

[mavrik13]

So I got a call from Rogers saying the EPP ends on Sept 31st, so they would have to do something fancy to my account to make it work, but they also confirmed my plan, which is:

EPP 17.50 - 200 Minutes, 6pm E/W
$15 Value pack (CID, VM, 125txt, Vision mobile browsing plan)
-$15 Credit for the Value pack
$5 1000 LD minutes (I could remove this when I don't need it anymore)
Unlimted incoming (Credited)

So the total is $17.50 + $5 = $22.50 + SAF + Tax = $33.84 all in

I also got a HUP with the N95 for $99 (Plus activation fee, but I may call after I get the bill to see if I can get that waived).

[nitroblu]

So I got a call from Rogers saying the EPP ends on Sept 31st, so they would have to do something fancy to my account to make it work, but they also confirmed my plan, which is:

EPP 17.50 - 200 Minutes, 6pm E/W
$15 Value pack (CID, VM, 125txt, Vision mobile browsing plan)
-$15 Credit for the Value pack
$5 1000 LD minutes (I could remove this when I don't need it anymore)
Unlimted incoming (Credited)

So the total is $17.50 + $5 = $22.50 + SAF + Tax = $33.84 all in

I also got a HUP with the N95 for $99 (Plus activation fee, but I may call after I get the bill to see if I can get that waived).

how in the world did you get them to give you a $15 credit on the plan? I would love that. I already suggested since they're offering free VM, CID, and $5 off the 2500 text plan, they might as well just give me the $15 value pack since the credits would be less. But the resp keeps saying it's impossible to apply monthly credits to the EPP plan????

[-=Wraith=-]

I was planning on purchasing the T-Mobile G1 (HTC Dream - Google Android Phone..) when its released next month, and unlocking it. Now I'm not sure if I want data or not because $30 extra a month is pretty damn steep. If I could get the 6GB data for $15, I would probably be interested. How would I go a long doing that.


1. You can't get the $30 6gb plan next month
2. Even if you could, you can't get it on the G1 since it's not a rogers phone
3. IIRC, the G1 is only coming out in the States (T-Mobile) next month (on a 2 yr contract?)

[goffeebeans]

how are you guys able to see the details and credits on your plan w/ the $ amounts.

Do you guys have online billing?

[HBP]

Just called again to have my plan changed further.

Now it's

250 daytime + 50 bonus minutes
E/W after 6
R2R
CID + VM + Unlimited text

$20 + crap

iPhones are still on order though... should be coming early next week... 10 business days :mad: :mad:

[s3an]

Ok i called for the first time just a while ago. I phoned into Customer Relation. I told the rep my plan is expiring in 2 months, and I think I'm overpaying. I quoted the Telus EPP plan 1730.

She said they do not do pricematching but they have their own EPP plan for 1750. I wanted to get the N95 for my new phone, so i asked how much credits i can get for the $15 value pack. She said she'll credit me only $5. So it's 17.50+10=27.50
She also said the best price for the N95 is 199, activation fee waived.

--EPP 17.50 - 200 Minutes, 6pm E/W -$17.50
--$15 Value pack (CID, VM, 125txt, Vision mobile browsing plan) -$5 credit
--call waiting free
_______
$27.50 + SAF + 0.50 + tax = $39.14

She said Rogers does not care if I switch over to Telus or not, I'm free to do that. She won't bother to offer me a better plan, she rather me switch.


Guess ill call again.

[jimmy-j]

Ok i called for the first time just a while ago. I phoned into Customer Relation. I told the rep my plan is expiring in 2 months, and I think I'm overpaying. I quoted the Telus EPP plan 1730.

She said they do not do pricematching but they have their own EPP plan for 1750. I wanted to get the N95 for my new phone, so i asked how much credits i can get for the $15 value pack. She said she'll credit me only $5. So it's 17.50+10=27.50
She also said the best price for the N95 is 199, activation fee waived.

--EPP 17.50 - 200 Minutes, 6pm E/W -$17.50
--$15 Value pack (CID, VM, 125txt, Vision mobile browsing plan) -$5 credit
--call waiting free
_______
$27.50 + SAF + 0.50 + tax = $39.14

She said Rogers does not care if I switch over to Telus or not, I'm free to do that. She won't bother to offer me a better plan, she rather me switch.


Guess ill call again.

call again.. you can get a free n95 i bet. when i called back in november 07, rogers sent me two free blackberry pearls and gave me the $15 email plan for free.

[siumeiyee]

Does the rep offers you $99 for the N95 directly? or you asked for $99?
I've called few times, all the rep told me $199 is the best deal.

So I got a call from Rogers saying the EPP ends on Sept 31st, so they would have to do something fancy to my account to make it work, but they also confirmed my plan, which is:

EPP 17.50 - 200 Minutes, 6pm E/W
$15 Value pack (CID, VM, 125txt, Vision mobile browsing plan)
-$15 Credit for the Value pack
$5 1000 LD minutes (I could remove this when I don't need it anymore)
Unlimted incoming (Credited)

So the total is $17.50 + $5 = $22.50 + SAF + Tax = $33.84 all in

I also got a HUP with the N95 for $99 (Plus activation fee, but I may call after I get the bill to see if I can get that waived).

[s3an]

Is the 1866 897 3008 number

24/7 by the way?

[Buddhacris]

250 Minutes
E/W @ 6 PM
Caller ID
Voice Mail
Rogers to Rogers
Free Incoming Calls
Blackberry Pearl 8110 $0

$20/mo


I got this deal after being with Rogers for one year.

Good luck.

[nitroblu]

You guys are so lucky with your retentions plan. It's just my luck that I keep getting these extremely friendly sounding reps, but when I start talking about plans, they keep offering me the same bull that's no where close to what you guys are getting. I've tried every tactic too, from quoting other company plans to asking about canceling to saying I can't afford what they're offering and so on...

I think I'm gonna take a break from this for about 2 weeks or so and try again ;)...this is getting too aggravating when you don't get anywhere lol.

PS. this isn't a useless post. I chose my words carefully

[mkylau]

Finally signed contract..here's what I got

line # 1

$20:

250 weekday
RTR
UL EW @ 6
CID, VM
100 LD

HUP for A736 for $9.99 (79.99 - $50 mail in rebate - 20.00 credit)

line # 2

$25:

250 weekday mins
RTR
UL EW @ 6
100 LD
Vision package (125 text, browsing, CID, VM, etc)

N95 for $149.99...gonna try sending in that $50 rebate as well

[zweinstein]

Is the 1866 897 3008 number

24/7 by the way?

definitely not 24 hours but I am not sure about the hours. They probably close at 9 or 10.

[nitroblu]

definitely not 24 hours but I am not sure about the hours. They probably close at 9 or 10.

yea they close at 9 (according to wat the rep told me). and on sat, they're only open for a limited time period (I forgot the exact times but it's posted somewhere in the older pages of the thread). closed on sundays.

[mavrik13]

Finally signed contract..here's what I got

line # 1

$20:

250 weekday
RTR
UL EW @ 6
CID, VM
100 LD

HUP for A736 for $9.99 (79.99 - $50 mail in rebate - 20.00 credit)

line # 2

$25:

250 weekday mins
RTR
UL EW @ 6
100 LD
Vision package (125 text, browsing, CID, VM, etc)

N95 for $149.99...gonna try sending in that $50 rebate as well

What $50 rebate is this?

[mavrik13]

Does the rep offers you $99 for the N95 directly? or you asked for $99?
I've called few times, all the rep told me $199 is the best deal.

I called quite a bit, finally got a rep who would give me a $100 discount on the phone - I kept trying to quote the Rogers vision discount, that was going on at the beginning on the month. I'd keep trying to get the phone at $99.

[konfusion666]

What $50 rebate is this?

apparently there is some PDF on the Rogers site which is a mail-in-rebate for HUP. i haven't tried it yet. actually there are 2 competing MIR forms - one goes to PEI the other goes to NB. I don't know which one will actually work for those of us who did a HUP with Customer Relations/Retentions.

anyone want to provide some advice on this?

[raging001]

This is what I got when I called retentions about 3 weeks ago and made sure everything was right before i signed up here is my planMY5 35 - $35.00

* 6PM Early Eve. Calling Option
* Unlimited Eve/Wknd Minutes
* 200 Weekday Minutes
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* 50 Bonus Minutes
* 250 Bonus Minutes


Additional Services

* Call Forward/Trans.Pay Per Use
* MY5 + Canada Wide
* Partial Detail Billing
* 1000 Picture or Video Msgs.
* WAP Browsing
* 2500 Sent/Unl. Received Txt


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Activation Fee Credit
* Better Choice Bundles 10% Disc
* Value Pack 1 Month Credit - To be removed on 24/10/2008
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit 3 Yr - To be removed on 24/09/2011
* Incoming Calling Opt. Cr - To be removed on 23/09/2011
* 33.3% Disc VMail to Text
* 33.3% Value Pack Add-on Disc.


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history)
6PM Early Eve. Calling Option All
Rogers to Rogers Calling All
Unlimited Incoming Calls Opt. All
$20 Value Pack MOT K1R
I think I did alright it comes just under 50 bucks

[Wet Banana]

Monthly Plan is as follows (with values):
__________________________________________________

$20.00 250 daytime mins.
5.00 Unlimited Evenings and Weekends at 6PM
-$15.00 Monthly Credit (Expires at the End of Contract)
$10.00 Unlimited Incoming
-$10.00 Unlimited Incoming Credit (Expires at the End of Contract)
$5.00 Rogers-to-Rogers
-$5.00 Rogers-to-Rogers Credit(Expires at the End of Contract)
$0.00 100 Canadian Long Distance mins.
$20.00 Value Pack

$20 Value Pack

Includes:

* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup
__________________________________________________
$20 + $5 - $15 + [$10 - $10] + [$5 - $5] + $20 = $30
+ 6.95 + 0.50 = $37.45
+ tax = $42.32 per month

*NOTE* = Apparently Rogers-to-Rogers is only for Rogers Wireless phones?

This is my third attempt at clearing up any confusion I had with my retention plan. The first time, I was told it was $40 bucks + fees and taxes. The second time I called in, I told it was an astounding $23 bucks + fees and taxes. And then the 3rd time, I was quoted $40 again, but was able to get it knocked down to $30.

[shopper-X]

apparently there is some PDF on the Rogers site which is a mail-in-rebate for HUP. i haven't tried it yet. actually there are 2 competing MIR forms - one goes to PEI the other goes to NB. I don't know which one will actually work for those of us who did a HUP with Customer Relations/Retentions.

anyone want to provide some advice on this?

It's best to go to TSCC or Rogers dealer for the actual MIR.

[mavrik13]

It's best to go to TSCC or Rogers dealer for the actual MIR.

So I should just go into my local TSCC and ask them for a MIR form for my phone, and they should know what I'm referring to? I've never heard of this - does anyone have a link to the pdf's?

[shopper-X]

So I should just go into my local TSCC and ask them for a MIR form for my phone, and they should know what I'm referring to? I've never heard of this - does anyone have a link to the pdf's?

Rogers PDF (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf), mail to PEI and need to meet 3 conditions

Copy of one from TSCC, mail to NB and only need to meet 2 conditions

Here is a scan of the coupon/form that I just picked up from TSCC. You just have to ask the people at the counter for one.

The differences between the handout and website are:
1. two clauses to match on the handout one and three on the website. Website says 3. Select a monthly fee if $20 or higher.
2. address to mail to: Handout = Saint Johns, NB and Website = Summerside, PEI


http://i36.tinypic.com/2i29zfd.jpg

[konfusion666]

since most peoples msf is >20, shouldn't the pdf work?

[otani]

May be a little off-topic, but anyone get any deals with the 6GB data plan?

A while back, some people were mentioning getting credits..... anyone who recently signed up recently have any experiences/tips/etc to share for people who are thinking about getting it before the promo runs out on Sep/30/08?

[shopper-X]

since most peoples msf is >20, shouldn't the pdf work?

Some people are getting the 17.50 EPP that may not work with the PDF version.
If you do live near a TSCC or Rogers Wireless dealer, it's easy to walk in and ask for the Rebate Form.

[dough4you]

I guess it really depends on who you talk to and what your tactic is. I recently called retentions and got the following;

250min
unlimited after 6
free incoming
r2r
1000 LD
CID, call forward, voice mail
125 text/month

all of this for 2 lines

Comes to $49.9x which includes system access fee, 911 fee etc.

Plus a few free perks for one of the lines, like unlimited local calling for 3 months and activation fee waved.

I really think it's hit and miss depending on who you talk to. I was all ready to spend the day recalling and recalling rogers to get the best deal, and I got the above deal with the first person I talked to.

Dough

Basically what I did was list all the things I wanted and found the equivalent with another company. I then set a price and called rogers retentions and said XXXX is offering me this for XXX dollars. I've been with rogers a long time and don't want to switch, but I will if you can't match it. Personally, I thought I was actually pushing it with BOTH free incoming and R2R, but to my surprise, after about a minute she said she can match it, and then afterwards, she explained to me the math and she actually undercut the price I had listed for the other company, when you take into account system access fee and other stuff. I failed to mention before I also got the 16gb iphone for $299. I think it really depends on who you talk to.

Dough

[dough4you]

Oh, and by the way, I've been with rogers for more than a decade. That may also be a factor, I don't know.

Dough

[Impossibles]

Nice, I called in today and had a very helpful lady (Lisa).

I had 2 phones on the $20 plan, one was just upgraded to a blackberry 8120 2 weeks ago with a $15 (1.5MB data) plan.

Today I switched to:
(first line)
$17.50 - 200 mins, ul eve/wkds @ 6pm
$30 6GB data
$15 smartphone value pack (VM, 2500 txts, CD, 1000 MMS)
-$15 credit

(second line)
$17.50 - 200 mins, ul eve/wkds @ 6pm
$11 value pack
-$10 credit

Total = $66 + 2 x SAF & taxes.

I'm quite happy. I really don't use my phone a ton, so adding rogers to rogers and crap like that doesn't do anything for me.

I know many people hav gotten better deals, but I'm happy with mine.

[Impossibles]

You guys are so lucky with your retentions plan. It's just my luck that I keep getting these extremely friendly sounding reps, but when I start talking about plans, they keep offering me the same bull that's no where close to what you guys are getting. I've tried every tactic too, from quoting other company plans to asking about canceling to saying I can't afford what they're offering and so on...

I think I'm gonna take a break from this for about 2 weeks or so and try again ;)...this is getting too aggravating when you don't get anywhere lol.

PS. this isn't a useless post. I chose my words carefully

Are you talking to the retentions people or the regular CSRs? You have to say 'cancel my phone' to get to retentions.

[nitroblu]

Are you talking to the retentions people or the regular CSRs? You have to say 'cancel my phone' to get to retentions.
always to the retentions, and those shouldnt be the words you pay attention to lol

[Impossibles]

always to the retentions, and those shouldnt be the words you pay attention to lol

Every time I've talked to them, I've had no problems. Don't be mean or challenge them, like today to get the $17.50 plan, I just said Fido is advertising a $17.50 plan, do you guys have anything like that? And it worked. I often will also say 'I have a friend who got a ____ for $__' or things like that, and they put me on hold and come back with the same thing.

[Impossibles]

Not sure if this has been posted, but rogers is now even advertising the $17.50 plan.

http://www.rogersplus.ca/instorepromotions/instorepromos_detail.asp?id=499

[Aznsilvrboy]

How should I go about convincing retentions to give me a phone at a discounted price? (I want either the iphone 16gb or N95).

[HBP]

How should I go about convincing retentions to give me a phone at a discounted price? (I want either the iphone 16gb or N95).

AFAIK, the best you can get the 16gb is for $299.

[Aznsilvrboy]

AFAIK, the best you can get the 16gb is for $299.

That's the same price as a new 3 year activation, good enough for me.

[nitroblu]

Every time I've talked to them, I've had no problems. Don't be mean or challenge them, like today to get the $17.50 plan, I just said Fido is advertising a $17.50 plan, do you guys have anything like that? And it worked. I often will also say 'I have a friend who got a ____ for $__' or things like that, and they put me on hold and come back with the same thing.
really? ur really lucky then. That friend thing almost never works. the majority of retention reps will just say "we can't verify that plan, and we don't do plan matching"

and of course i never challenge them or be rude/mean....but again, that's not the part anyone reading it should have paid attention to ;)

[HBP]

really? ur really lucky then. That friend thing almost never works. the majority of retention reps will just say "we can't verify that plan, and we don't do plan matching"

and of course i never challenge them or be rude/mean....but again, that's not the part anyone reading it should have paid attention to ;)

It seems like you've called too many times, and you haven't actually left.

Consider actually canceling, then calling back within 30 days saying, this is what I want, if you can do it, I'll come back. Someone said it works.

[zweinstein]

Not sure if this has been posted, but rogers is now even advertising the $17.50 plan.

http://www.rogersplus.ca/instorepromotions/instorepromos_detail.asp?id=499

1. From what I have heard from reps, it is very difficult to add credits to the 17.50 plan.

2. On part of the site is 17.99 and on the other it says 17.50. Strange.

3. You need to sign up for a 3 year contract. If you just switch your plan to a retention plan, you don't need to extend your contract.

[Impossibles]

1. From what I have heard from reps, it is very difficult to add credits to the 17.50 plan.

2. On part of the site is 17.99 and on the other it says 17.50. Strange.

3. You need to sign up for a 3 year contract. If you just switch your plan to a retention plan, you don't need to extend your contract.

I got the $11/communication bundle - $10 credit on the $17.50 plan. I think it depends on how long you've been with Rogers.

[bubble.tea]

Rogers PDF (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf)....

Keywords:
Rogers MIR
mail-in-rebate

[skyrink]

What is the CHEAPEST contract plan out there? with ANY company, preferably Rogers, Fido or Telus.

is there like a $5 plan with 10 or 25 anytime minutes? and thats it?

im trying to move my mom's pay-as-you-go situation onto a contract so she could get free phones once in awhile....she pays $10 of airtime per month with Telus, so having a price being around there taxes in would be preferred. thanks.

[perfchris]

What is the CHEAPEST contract plan out there? with ANY company, preferably Rogers, Fido or Telus.

is there like a $5 plan with 10 or 25 anytime minutes? and thats it?

im trying to move my mom's pay-as-you-go situation onto a contract so she could get free phones once in awhile....she pays $10 of airtime per month with Telus, so having a price being around there taxes in would be preferred. thanks.

I just switched from Telus to Speakout. Speakout uses Roger's network and has great prices for low usage users. Until the end of the month, if you buy an 100 dollar card you get a free phone, a sim card and the airtime is good for 365 days ! You cannot beat that ! Airtime is 20 cents per minute.

Search speakout or 7-eleven on here and you will see what others think !

[rebel_rfd]

My Current Price Plan
Student Plan 45 - $45.00

* Unlimited Eve/Wknd Minutes
* Unl. Local Calls 3 Mths
* 50 Minute Bonus
* 50 Minute Bonus
* 6PM Early Eve. Calling Option
* 450 Outgoing Wkday Minutes
* Unl. Incoming local calls


Additional Services

* Call Forward/Trans.Pay Per Use
* MY5 + 5 Add'l Numbers Bonus
* 2500 Sent/Unl. Received Txt
* Partial Detail Billing


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* 10% CFIB Member Discount
* Monthly Plan Credit - 15
* Monthly Plan Credit - 10
* Monthly Plan Credit - 5
* System Access Fee Credit -
* 6 pm Eve Student Discount - To be removed on 24/09/2011
* Loyalty 15% discount on MSF -
* Rogers to Rogers 3Yr Bonus - To be removed on 28/07/2011
* Value Pack $5 off MSF - To be removed on 14/08/2011


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history)
Rogers to Rogers Calling All
Data Service Plan 6GB All
iPhone Value Pack+VVmail IPHN16BLRSER
IPHONER/F

Total: 44.93 plux tax.

[star_firechild]

I was wondering if someone could help me out...currently I pay about $80/month for my phone bill (I have a family plan with me and my sister)...clearly this is WAY too much money for one person to pay (my sister is a mooch).

Current Plan:
200 pooled weekday/weeknight minutes
Free weekends and between us calling
$35 plus everyday call value pack ($11 x 2phones) plus system access fee (2 phones) = ~ $80/month (including taxes and the occasional text)

Do any of you know how I could go about reducing my bill so that I can pay for 2 phones at $60/month? I've been with Rogers for about 1.4 years *but* my parents have been Internet and Wireless customers for much, much longer. I'm a student, always pay my bills on time, and I'm pretty happy with what I have now except for the price and the lack of minutes...any ideas or suggestions? I've been trying to catch up with this 1000+ page thread, but I was hoping that some of you may have some suggestions. I'd like to have a general idea before calling up Rogers...I'm a little worried though as the last time I called I was super nice, but then my sister took the phone from me and yelled at the CSR...in the end, we still had to pay for her long distance fees...

[NerV]

Keywords:
Rogers MIR
mail-in-rebate

Is this mail-in-rebate applicable to any phone received through HUP?

[mkylau]

Some people are getting the 17.50 EPP that may not work with the PDF version.
If you do live near a TSCC or Rogers Wireless dealer, it's easy to walk in and ask for the Rebate Form.

I just went to a TSCC in waterloo and picked up 2 of these HUP forms. The sales rep has a whole pad of these forms and gave me 2 without any questions..Exactly the same as the web form except it also has the French version on the back.

I was thinking to just fill in the webform, but thought mind as well just make a quick trip to get the coupon cause the rebate form says "Mail this original voucher".

[bubble.tea]

Is this mail-in-rebate applicable to any phone received through HUP?

Aside from the exclusion indicated on the mir, it would appear 'yes'.

[shopper-X]

I just went to a TSCC in waterloo and picked up 2 of these HUP forms. The sales rep has a whole pad of these forms and gave me 2 without any questions..Exactly the same as the web form except it also has the French version on the back.

I was thinking to just fill in the webform, but thought mind as well just make a quick trip to get the coupon cause the rebate form says "Mail this original voucher".

The PDF verion of the MIR has 3 terms to match and the 3rd being "3. Select a Monthly fee of $20 or Higher". Is that term on the TSCC one too? I ask because I posted a scan of the one I got from TSCC and it only has 2 terms to match on it.

[rebel_rfd]

So does the mir work for iphones too

[c5ho]

Hey all, I was just told on the phone that if I use the $17.50 EPP, I can't do any HUP. Does anyone have experience with this?

[mavrik13]

The PDF verion of the MIR has 3 terms to match and the 3rd being "3. Select a Monthly fee of $20 or Higher". Is that term on the TSCC one too? I ask because I posted a scan of the one I got from TSCC and it only has 2 terms to match on it.

I just picked one up from TSCC, I was in and out in under a minute. There is no clause of >$20 monthly fee on it. I just did a HUP with a N95, and also changed my plan to the EPP $17.50, so I'm going to try and send it in!

[Nickel88]

Hey, After some B**ching and the 5th call, this is what I got.

+17.50 - 200 Weekday Minutes - Unlimited Eve/Wknd Minutes 6PM Early Eve.
+15.00 - $15 iphone value pack (VM, visual VM, 2500 txts, CD, 1000 MMS)
+30.00 - 30 6GB data plan
-10.00 - credit towards 6GB data plan
-10.00 - credit towards Voicemail and Call ID.
---------
$49.95 excluding SAF + 911 & Tax

Ordered 8gb iPhone and got it for $199.00 (249.00 - 50.00 credit). Had to fight for the credit as the 199.00 pricing didn't apply to corporate plans and through HUP, can't do it through the store.

So yea, just ask for a credit on the data plan, they give it out.


May be a little off-topic, but anyone get any deals with the 6GB data plan?

A while back, some people were mentioning getting credits..... anyone who recently signed up recently have any experiences/tips/etc to share for people who are thinking about getting it before the promo runs out on Sep/30/08?

[Impossibles]

Hey, After some B**ching and the 5th call, this is what I got.

+17.50 - 200 Weekday Minutes - Unlimited Eve/Wknd Minutes 6PM Early Eve.
+15.00 - $15 iphone value pack (VM, visual VM, 2500 txts, CD, 1000 MMS)
+30.00 - 30 6GB data plan
-10.00 - credit towards 6GB data plan
-10.00 - credit towards Voicemail and Call ID.
---------
$49.95 excluding SAF + 911 & Tax


Your math doesn't add up. Do you mean $17.50 + $15 + $30 - $10 - $10 = $42.50? Or do you mean "including SAF"?

You got $5 more credit than me, they just gave me a $15 credit for the smartphone value pack.

[Theory]

Sorry if this question has been asked...

If I change my plan will I have to sign up a 3 year contact with Rogers or will I be able to just change it without the contract?

[HBP]

Sorry if this question has been asked...

If I change my plan will I have to sign up a 3 year contact with Rogers or will I be able to just change it without the contract?

You may not be able to get as good of a plan without the contract*. Also, a contract will get you a free/cheap phone.

*Obviously, there are exceptions.

[richardj_ca]

Hey, After some B**ching and the 5th call, this is what I got.

+17.50 - 200 Weekday Minutes - Unlimited Eve/Wknd Minutes 6PM Early Eve.
+15.00 - $15 iphone value pack (VM, visual VM, 2500 txts, CD, 1000 MMS)
+30.00 - 30 6GB data plan
-10.00 - credit towards 6GB data plan
-10.00 - credit towards Voicemail and Call ID.
---------
$49.95 excluding SAF + 911 & Tax

Ordered 8gb iPhone and got it for $199.00 (249.00 - 50.00 credit). Had to fight for the credit as the 199.00 pricing didn't apply to corporate plans and through HUP, can't do it through the store.

So yea, just ask for a credit on the data plan, they give it out.

Where did you go to get this?

[shopper-X]

I just picked one up from TSCC, I was in and out in under a minute. There is no clause of >$20 monthly fee on it. I just did a HUP with a N95, and also changed my plan to the EPP $17.50, so I'm going to try and send it in!

That's right. The coupon/MIR does not have the 3rd term but he online PDF version does. So it's best to get a real form from the store and not use the online PDF. This is especially good to know for the $17.50 EPP Plans (avoid the online PDF HUP Coupon).

[HBP]

Where did you go to get this?

The thread you're in, believe it or not, has an original post. Go to the original post (on the first page) and it tells you where to go. Everyone gets a different plan, depending on how long they've been a customer/how good they are at negotiating. You can be bet that you'll get a higher saving % by having a more expensive plan though. Hence, if you're willing to add the $30 data, you can probably save more elsewhere or get free add-ons.

[Badman]

so I just resigned my contract in August.

Do you think I can call in and complain about the $17.50 plan that they will give it to me but also let the $5 credit and the caller id credit as well?

Currently I got the $25 250min/6pm +$30/6GB data with the $5 credit plus $7 caller id credit

Would make a big difference with my bill. Anyone tried that?

[bladeofnoir]

just wanted to say thanks to all of you who gave great advise on how to deal with retention staff in getting good deals.. first my situation:

only 9 months into 3 year contract
$20 -150 wd minutes
$0 - unlimitted after 6 (credit applied)
$0 - 1000 evening/weekends
$12 - communications value pack
$3 - mobilemail
$.5 - 911
$6.95 - system access fee
---------------------------
$42.45 + taxes

Called retention at around 1pm and was told by a very nice lady that she could look at my offer from Bell, but that I would have to pay $700 for the 8gb since I am not eligible for the HU till December. Politely told her to cancel everything I had with them (and I have all 4) as there was nothing anyone could do and I was very dissappointed having missed the HU exception of "3 months instead of 12" by only a couple of weeks! Again, she was very nice but told me it's an Apple issue and not Rogers - didnt even go into negotiating the plan cause it was moot.

Called back to try one more time and am still in shock to what the best person on the face of planet earth was able to do for me... she said because I am within 30 days of the limitted "3 months tenure required" that expired on the 15th that she was able to get her supervisor to give me a break and order me the 8gb for $249 + taxes!!!!!!!! I could have kissed her!!! But she was only getting started.. she offered me 3 deals to which I would have gladly taken any, but the last one still has me dazed:

700 daytime
unlimitted after 6pm
unlimitted incoming
iphone visual voice package
unlimitted network
long distance (didn't even ask how much)
------------------------------
$17!!!!!!!!!!!!!

+$30 data plan totalling $47+taxes SAF included!!!!!!!!!!!!!

now I know no one believes me, and I won't myself until I get the phone and my online billing is setup to reflect the changes.. but this is what I got thanks to you guys and RedFlag!!!! THANKYOU!

ps. and she even put it under a $40 base plan that not only covers me in case of an audit, but gives me the phone for $199 due to base being over $30!!

[D-Sisive]

OLD

250min
8pm-8am unlimited start
caller id
$20 + saf + 911

NEW (Renew Aug20 for Sept19 start date, wanted unlimited incoming and smaller txt but no go)

250min
6pm unlimited start
caller id
unlimited txt
$20 + saf + 911

NEWER (called in Sept20 for more stuff, asked for 50min and network calling, but only got r2r which is useless to me, and they wouldnt give/swap incoming)

300min
6pm unlimited start
caller id
unlimited txt
rogers 2 rogers
3 months unlimited local call
$20 + saf + 911



NEWEST (called in today Sept29 because I got dinged for data when I had blocked it the day I got my iPhone back in Aug22 and I was quite upset, also didnt that my 8am calling was gone when they switched me to 6pm start, didnt know they had changed it to 7am now so I asked for credit there too, then I asked to swap some features around to get around the lost hour in the morning)

300min
6pm-7am unlimited start
caller id
125 txt
unlimited incoming
3 months unlimited local call
$20 + saf + 911

this plan was what i wanted originally, txt+unlimited incoming+6pm

does anyone know when they changed the unlimited morning to 7am, it use to be till 8am

they told me to call back in 3 months later to determine my usage again and will adjust accordingly...so i guess i will do that...and see what other free stuff i can swap/get for being a 6+ year customer

ps im always polite and nice with the csr, maybe thats why i am not flagged....and i only call alot during the post-renewal stage of a few months to get the account the way i like it, after i dont bother them anymore

[mavrik13]

so I just resigned my contract in August.

Do you think I can call in and complain about the $17.50 plan that they will give it to me but also let the $5 credit and the caller id credit as well?

Currently I got the $25 250min/6pm +$30/6GB data with the $5 credit plus $7 caller id credit

Would make a big difference with my bill. Anyone tried that?

I think you could - thats what I did to take some money off my bill. I was on the $20 8pm (i could have been on the $25 6pm, same deal), and said that I saw an add for the $17.50 plan, stating what it was - I played dumb, asking if there was any way to change my base plan - they kept everything the same, and switched my base to the EPP. YMMV, but it shouldnt be a big problem.

[lunaris]

just wanted to say thanks to all of you who gave great advise on how to deal with retention staff in getting good deals.. first my situation:

only 9 months into 3 year contract
$20 -150 wd minutes
$0 - unlimitted after 6 (credit applied)
$0 - 1000 evening/weekends
$12 - communications value pack
$3 - mobilemail
$.5 - 911
$6.95 - system access fee
---------------------------
$42.45 + taxes

Called retention at around 1pm and was told by a very nice lady that she could look at my offer from Bell, but that I would have to pay $700 for the 8gb since I am not eligible for the HU till December. Politely told her to cancel everything I had with them (and I have all 4) as there was nothing anyone could do and I was very dissappointed having missed the HU exception of "3 months instead of 12" by only a couple of weeks! Again, she was very nice but told me it's an Apple issue and not Rogers - didnt even go into negotiating the plan cause it was moot.

Called back to try one more time and am still in shock to what the best person on the face of planet earth was able to do for me... she said because I am within 30 days of the limitted "3 months tenure required" that expired on the 15th that she was able to get her supervisor to give me a break and order me the 8gb for $249 + taxes!!!!!!!! I could have kissed her!!! But she was only getting started.. she offered me 3 deals to which I would have gladly taken any, but the last one still has me dazed:

700 daytime
unlimitted after 6pm
unlimitted incoming
iphone visual voice package
unlimitted network
long distance (didn't even ask how much)
------------------------------
$17!!!!!!!!!!!!!

+$30 data plan totalling $47+taxes SAF included!!!!!!!!!!!!!

now I know no one believes me, and I won't myself until I get the phone and my online billing is setup to reflect the changes.. but this is what I got thanks to you guys and RedFlag!!!! THANKYOU!

ps. and she even put it under a $40 base plan that not only covers me in case of an audit, but gives me the phone for $199 due to base being over $30!!

Epic first post.

edit: what a waste of my 300th >.>

[Chingyul]

What's the base retention these days?
I use to have 250 daytime, 6pm Eve & WE ($25-$5 credit), CD ($5-$5credit), and 100 LD minute.

Talk time was more than enough.
I'm hoping to add the $15 VVM package and 6gb data.
Are they pretty good on giving credits for these?
Is the 100 LD still an automatic add in?

/Oh. So since I'm half a month from my end of contract, I was gonna call and ask what they could offer to renew/extend my contract. Do you think that would go better than threatening to quit?

[bladeofnoir]

Epic first post.

edit: what a waste of my 300th >.>

sorry... i'm new here so don't get it... are you making fun cause you don't believe the deal, or because I was gushing too much?

[HBP]

NEWEST (called in today Sept29 because I got dinged for data when I had blocked it the day I got my iPhone back in Aug22 and I was quite upset, also didnt that my 8am calling was gone when they switched me to 6pm start, didnt know they had changed it to 7am now so I asked for credit there too, then I asked to swap some features around to get around the lost hour in the morning)

300min
6pm-7am unlimited start
caller id
125 txt
unlimited incoming
3 months unlimited local call
$20 + saf + 911

this plan was what i wanted originally, txt+unlimited incoming+6pm

does anyone know when they changed the unlimited morning to 7am, it use to be till 8am

they told me to call back in 3 months later to determine my usage again and will adjust accordingly...so i guess i will do that...and see what other free stuff i can swap/get for being a 6+ year customer

ps im always polite and nice with the csr, maybe thats why i am not flagged....and i only call alot during the post-renewal stage of a few months to get the account the way i like it, after i dont bother them anymore

You seem happy... but I think you could have done better.

For example: I have VM + Unlimited text on top of what you have + R2R (which can be swapped with unlimited incoming, so I guess we're equal in that sense)... for the same price.

[coldpower27]

I was wondering if someone could help me out...currently I pay about $80/month for my phone bill (I have a family plan with me and my sister)...clearly this is WAY too much money for one person to pay (my sister is a mooch).

Current Plan:
200 pooled weekday/weeknight minutes
Free weekends and between us calling
$35 plus everyday call value pack ($11 x 2phones) plus system access fee (2 phones) = ~ $80/month (including taxes and the occasional text)

Do any of you know how I could go about reducing my bill so that I can pay for 2 phones at $60/month? I've been with Rogers for about 1.4 years *but* my parents have been Internet and Wireless customers for much, much longer. I'm a student, always pay my bills on time, and I'm pretty happy with what I have now except for the price and the lack of minutes...any ideas or suggestions? I've been trying to catch up with this 1000+ page thread, but I was hoping that some of you may have some suggestions. I'd like to have a general idea before calling up Rogers...I'm a little worried though as the last time I called I was super nice, but then my sister took the phone from me and yelled at the CSR...in the end, we still had to pay for her long distance fees...

Having your bill come to ~$30 per phone including taxes and SAF and including stuff isn't that easy it means no more then $20 plans per person and all the extras have to be credited effectively. Possible, dpending on what other rogers services you have.

[c5ho]

You seem happy... but I think you could have done better.

For example: I have VM + Unlimited text on top of what you have + R2R (which can be swapped with unlimited incoming, so I guess we're equal in that sense)... for the same price.

Hey D-Sisive and HBP, congrats on a sweet deal! Can you guys describe the structure of the billing? What is the base plan that gives 300min? Those plans are a sweet deal but it would be much more helpful to others if you can describe how your credits/charges are structured so others can try to get similar deals.

Thanks!

[HBP]

Hey D-Sisive and HBP, congrats on a sweet deal! Can you guys describe the structure of the billing? What is the base plan that gives 300min? Those plans are a sweet deal but it would be much more helpful to others if you can describe how your credits/charges are structured so others can try to get similar deals.

Thanks!

I'll post the detailed when I get my first bill. But from what I know...

250 anytime minutes + 50 bonus
R2R
Some sort of pack for VM CID + unlimited text (might be a credit of ~$15)
E/W after 6 (I know they credited $5 for this)

[c5ho]

I'll post the detailed when I get my first bill. But from what I know...

250 anytime minutes + 50 bonus
R2R
Some sort of pack for VM CID + unlimited text (might be a credit of ~$15)
E/W after 6 (I know they credited $5 for this)

Cool...that sounds plausible...is that with an Iphone? I'm asking because the $15 dollar value pack with unlimited text is the 'smartphone' value pack and i'm wondering if it can be used if you don't have a 'smartphone'.

Also are you paying $20 or $25 before credit for the base plan? Assuming it was $25+15-$15 value pack credit +5 -5 early eve credit, it would be $25 still.

This is a question for all; is the base $25 retention plan already with early evenings or is it an addition/credit item?

One last thing, how does one get the 50min bonus?

I know you said you would post the details later but I'm just anxious. :cheesygri Perhaps it can be checked online? Thanks!

[D-Sisive]

You seem happy... but I think you could have done better.

For example: I have VM + Unlimited text on top of what you have + R2R (which can be swapped with unlimited incoming, so I guess we're equal in that sense)... for the same price.

so your plan has VM over mine if i read correctly? i dont really use vm much even when i had it before but its a nice feature if i can get it free

i didnt care for R2R since i think unlimited incoming during day would help, if i wanted to call out, i use my work phone or the phone in the public lobby


Hey D-Sisive and HBP, congrats on a sweet deal! Can you guys describe the structure of the billing? What is the base plan that gives 300min? Those plans are a sweet deal but it would be much more helpful to others if you can describe how your credits/charges are structured so others can try to get similar deals.

Thanks!

$20 base plan
250min + 50min bonus free
unlimited incoming $10 - $10credit
125txt $6 - $6credit
call display $7 - $7credit
6pm start $5 - $5

I'll post the detailed when I get my first bill. But from what I know...

250 anytime minutes + 50 bonus
R2R
Some sort of pack for VM CID + unlimited text (might be a credit of ~$15)
E/W after 6 (I know they credited $5 for this)

Cool...that sounds plausible...is that with an Iphone? I'm asking because the $15 dollar value pack with unlimited text is the 'smartphone' value pack and i'm wondering if it can be used if you don't have a 'smartphone'.

Also are you paying $20 or $25 before credit for the base plan? Assuming it was $25+15-$15 value pack credit +5 -5 early eve credit, it would be $25 still.

This is a question for all; is the base $25 retention plan already with early evenings or is it an addition/credit item?

One last thing, how does one get the 50min bonus?

I know you said you would post the details later but I'm just anxious. :cheesygri Perhaps it can be checked online? Thanks!

im gonna try and get what HBP got later, that cd+vm+unlimited txt is pretty good, i mean i already have the cd$7+125txt$6, so whats about $2 for them to give me...

the 50min bonus, i just asked for some bonus minutes cause i've been long time customer and see if they have any loyalty minutes to give out

as for the $20 base plan, i had it a long time ago when it was $20 for 200min and unlimited 8pm and cd...they just bumped it to 250min when i renewed 3 years ago, then i asked for another 50mins upon renewal this year

i guess alot of ppl only get offered $25 retention plans now

[HBP]

And unlimited text, make sure they give it to you, you've been a customer a bit longer than I have.

Some people with our tenure have both R2R and unlimited incoming, with CID + VM +E/W 6, and a texting plan for $20.

I couldn't get the Unlimited incoming unless I wanted to add $5 more.

My base plan is $20. Got an 8GB iPhone with it (although, the thing hasn't come yet...).

[Endiz]

- 350 Minutes Day
- unlimited after 6pm
- rgrs2rgrs calling
- call\dp
- Voicemail
- unlimited txt (incoming and outgoing)
- 100 ld minutes
- No system access fee
20.50 + tx


I also have the $30 300mb plan (I don't want to sign up for the 6gb 3 year contract), but they wouldn't give me a credit on that =(

[Impossibles]

- 350 Minutes Day
- unlimited after 6pm
- rgrs2rgrs calling
- call\dp
- Voicemail
- unlimited txt (incoming and outgoing)
- 100 ld minutes
- No system access fee
20.50 + tx


I also have the $30 300mb plan (I don't want to sign up for the 6gb iPhone plan), but they wouldn't budge.

So you're paying $50.50 + taxes? Wow, what a deal :rolleyes: Why even post half the deal? Its like saying "I bought a car for $10!!! But I had to pay $20,000 for the undercoating."

Why wouldn't you want the 6GB plan?

[Chingyul]

Voice plan is a very good deal I think.
Data plan is not a deal (standard).
Combined, it's not a bad deal and kinda what I want to get (but the 6gb plan).

[c5ho]

so your plan has VM over mine if i read correctly? i dont really use vm much even when i had it before but its a nice feature if i can get it free

i didnt care for R2R since i think unlimited incoming during day would help, if i wanted to call out, i use my work phone or the phone in the public lobby




$20 base plan
250min + 50min bonus free
unlimited incoming $10 - $10credit
125txt $6 - $6credit
call display $7 - $7credit
6pm start $5 - $5





im gonna try and get what HBP got later, that cd+vm+unlimited txt is pretty good, i mean i already have the cd$7+125txt$6, so whats about $2 for them to give me...

the 50min bonus, i just asked for some bonus minutes cause i've been long time customer and see if they have any loyalty minutes to give out

as for the $20 base plan, i had it a long time ago when it was $20 for 200min and unlimited 8pm and cd...they just bumped it to 250min when i renewed 3 years ago, then i asked for another 50mins upon renewal this year

i guess alot of ppl only get offered $25 retention plans now

So is early evenings (unlimited beginning at 6pm) a $5 add-on or an included feature of the $25/250min retention plan?

Thanks for answering my questions so quickly guys!

[ClayMan]

Yesterday, they offered me this with 16gb iphone for $299:
250 daytime
unl 6pm
cid
100 long distance minutes
r2r
$17+6.95 SAF+.50 911+$30 data plan + taxes

Today, they said they can't do that plan with the iphone, that the iphone's price has changed to $775 and you can only get the promo price if your plan is over $30. "Any credits you have with the system will be removed to meet the eligibility for the iphone, it's very strict."

TOtally lame.

[Nickel88]

Where did you go to get this?


called retentions, just call in and when the rep picks up ask to go to retentions and ask what they could do better then my plan and what they could add to the 17.50. Kept pressing them to add free CID / VMail (which they gave me) and I just kept asking for credits and pushed until they gave it to me. However it was the 5th time i called in.

Math doesn't add up. It's 49.95 with SAF and 911 excluding taxes.

[khulit]

Hi, I'm currently on a Mega 10 plan which is only available before here in Manitoba and Sask., which is not being offered anymore. It's $10 a month for 250 mins + 6pm unlimited e/w + unlimited network calls. I trying to find out if I can add another line to my account with the same plan even though it is not being offered anymore... I have some relatives coming next week and I want them to avail of this plan...

Is it possible?

[Chingyul]

Just finished round 1 with rogers

Once I mentioned iPhone he said all his negotiating powers were gone.
Offered to extend my original retention:
250 min
Eve and WE @ 6
for $20
Free 100 LD

CD (credit)

So then the iPhone comes up. Nope, can only do $349. (He offered N95 for $199).
No credits available on the $15VVM pack or the $30 data plan (cuz of iPHone?).

I only have about 700 spending in the last 2 years, so does that kill all my power?
Do you think I can do better?

I did forget to ask about the credits with the N95. I could try and trade the n95 for the iphone later right?

[Impossibles]

Just finished round 1 with rogers

Once I mentioned iPhone he said all his negotiating powers were gone.
Offered to extend my original retention:
250 min
Eve and WE @ 6
for $20
Free 100 LD

CD (credit)

So then the iPhone comes up. Nope, can only do $349. (He offered N95 for $199).
No credits available on the $15VVM pack or the $30 data plan (cuz of iPHone?).

I only have about 700 spending in the last 2 years, so does that kill all my power?
Do you think I can do better?

I did forget to ask about the credits with the N95. I could try and trade the n95 for the iphone later right?

You can do better, he was full of crap.

They probably think people asking about the iPhone will take anything.

[Impossibles]

Hi, I'm currently on a Mega 10 plan which is only available before here in Manitoba and Sask., which is not being offered anymore. It's $10 a month for 250 mins + 6pm unlimited e/w + unlimited network calls. I trying to find out if I can add another line to my account with the same plan even though it is not being offered anymore... I have some relatives coming next week and I want them to avail of this plan...

Is it possible?

Very doubtful, but I don't think they can take away the Mega10 plan for asking.

[jrice]

Just finished round 1 with rogers

Once I mentioned iPhone he said all his negotiating powers were gone.
Offered to extend my original retention:
250 min
Eve and WE @ 6
for $20
Free 100 LD

CD (credit)

So then the iPhone comes up. Nope, can only do $349. (He offered N95 for $199).
No credits available on the $15VVM pack or the $30 data plan (cuz of iPHone?).

I only have about 700 spending in the last 2 years, so does that kill all my power?
Do you think I can do better?

I did forget to ask about the credits with the N95. I could try and trade the n95 for the iphone later right?

My case is even worse, spent about $900 in last 27 months, and they do not offer anything better from this plan:

250 min
Eve and WE @ 8
CD (credit)
for $20

Nothing else.

They do not offer any phone cheaper than the MSRP on Rogers.com either.

However, one female rep said that I should get a better negotiation power if I call 3 months later, I will try again from that time.

[Endiz]

So you're paying $50.50 + taxes? Wow, what a deal :rolleyes: Why even post half the deal? Its like saying "I bought a car for $10!!! But I had to pay $20,000 for the undercoating."

Why wouldn't you want the 6GB plan?

Yea, the data is kinda killer.. but its ok. I don't want to sign-up for another 3 year contract =/

[Impossibles]

Yea, the data is kinda killer.. but its ok. I don't want to sign-up for another 3 year contract =/

Do you plan on leaving rogers in the next 3 years?

[Endiz]

Do you plan on leaving rogers in the next 3 years?

Supposedly Telus is going GSM soon. I am only with rogers because they are the only GSM provider =/

[Nickel88]

You can do better, he was full of crap.

They probably think people asking about the iPhone will take anything.


What I did, was switch to the corporate airmiles plan or epp plan that they called it. pushed them on the voice plan first for the 17.50, then the free vmail and CID. Then said I would add data, thinking that it was a blackberry plan. Asked them for credits on the data plan, which they gave.

I confirmed 3 times with them what they would give me. Then I said I wanted the iphone. They said I had to call hardware upgrade, because they could not see the what i was eligible for due to the codes on my account. I called HUP, asked for iPhone and he said as long as my voice/data = $60 i was fine (so i took this to mean plan without credits, if with credits i wouldn't of qualified), he did not say I had to go onto a iphone voice/data plan which are ripp offs. If is greater the $60 i was eligible for 8gb iPhone for 199. it's in the mail. Can't do this in stores.

After calling back again, they refused but I made a huge stink regarding it and they finally caved. I would suggest not mentioning the iphone until you have your voice and data confirmed and negotiated first.

[Impossibles]

Supposedly Telus is going GSM soon. I am only with rogers because they are the only GSM provider =/

Telus is the devil. This is the company that was charging little old ladies $12 a month for phone rental for 20 years (the same phone).

[bigkyle]

I'm on the $25 loyalty plan and when I asked to switch to the EPP they said I would lose my credits of
R2R and UL incoming.. is this normal? And I always thought I had a great plan I have
$25 250 anytime UL E/W @ 6:00pm
$15 iPhone Value Pack
$30 6gb Data
-$10 monthly credit
-$5 student credit
R2R (Credited)
UL Incoming (Credited)
Total bill after taxes= $70.65

[western]

Supposedly Telus is going GSM soon. I am only with rogers because they are the only GSM provider =/That would be awesome, finally some competition with Rogers for the import phones.

[danman227460]

That would be awesome, finally some competition with Rogers for the import phones.

It is all rumors for now but from what I have heard it is because they are waiting for the 4G networks to pop up. So they want to be in a medium where it would be the easiest to switch to 4G. I have no idea what comparison speeds they have for Telus that would equal 3G right now but if their network can't handle it, then GSM is the solution. I also heard it would take them 400 million or so to switch over and Bell is considering the same option.

Back to the topic:

My plan isn't the best but it is better than what I had before.

250 Daytime
Unlimited E/W @6PM
CID
R2R
6 GB data plan
- $10 dollar service

$25+$20+ SAF and tax = ~60

Don't mention the Iphone, it seems to cut off the negotiation powers of the rep.

[ClayMan]

How do you get the iPhone then?

[zweinstein]

How do you get the iPhone then?

you mention it after you have worked out your voice + data plan.

[konfusion666]

Supposedly Telus is going GSM soon. I am only with rogers because they are the only GSM provider =/

"soon"? it'll probably take at least 3 years to finish negotiations with Bell, and then another 3 years to set up the network...

[zweinstein]

"soon"? it'll probably take at least 3 years to finish negotiations with Bell, and then another 3 years to set up the network...

By that time, there will be 4G and all networks including rogers will be moving to a universal standard. Then there will just be one standard and no cdma or gsm. And yes, it will use some sort of SIM card for fast phone swapping.

[ClayMan]

you mention it after you have worked out your voice + data plan.

That's what I did... Then the rep back tracked and said "you can't have that plan with the iPhone, they system will automatically go in and take away all your credits" blah blah blah..

[quinnstar3]

Was just offered...

250 Daytime
Evenings/Weekends at 6
Unlimited Incoming
$25

1000 L/D
$5

SmartPhone Bundle
2500 text
CID/VVM/WhoCalled/Whatever else it is...
$15

6Gb Data
$30

All in he told me $82.45

And the iphone for $224 or $324(8 and 16gb) or $399 for the bold...

Any suggestions...I would like to get this in the $65 range.

[HBP]

Are you sure you're talking to retentions?

Was just offered...

250 Daytime
Evenings/Weekends at 6
Unlimited Incoming
$25

1000 L/D
$5

SmartPhone Bundle
2500 text
CID/VVM/WhoCalled/Whatever else it is...
$15

6Gb Data
$30

All in he told me $82.45

And the iphone for $224 or $324(8 and 16gb) or $399 for the bold...

Any suggestions...I would like to get this in the $65 range.

[quinnstar3]

Definately...Told them I was at work and I'd call them back after work...Any suggestions...What else should I be asking for? Credit wise?...Thanks

[zweinstein]

Are you sure you're talking to retentions?

try and get the $15 smartphone value pack thrown in for free.

[Acrossenger]

Sorry for cross posting.

I need people's help ASAP.

Q: Is this 6gig plan a viable substitute to my home Internet connection for my home PC?
Yes, especially if you're unlucky enough to be stuck with dial-up or satellite, or if you need a more "portable" version of your Internet connection.


I have a Nokia N95 and I called rogers to confirm that I can do tethering on $30/6GB data plan. I was told NO NO NO. Rogers Data Deptartment told me I will be charged based on # of KB I use. Is this true? I am also having difficulties connecting my laptop to the phone using Nokia PC Suite. It seems software needs access point / username and password info.

The $30 data plan expires tonight. So I need some help fast if I am to make this happen.

[Chingyul]

How late does the retentions call center stay open til?

[Nraja]

wow...this is more work than i was planning for:

just got off the phone with retentions

BEFORE:
150/1000 Eve/Weekend Plan 42.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -5.00
Mobile Internet plan 10.00
$12 Every Call Value Pack 12.00
Text Messaging 10.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95

TOTAL: $66.45

JUST GOT OFFERED:
MY-10 (student plan): $45 (450 min, unlimited inc., unlimited canada wide sms and minutes to my 10 ppl, free after 6 (e/w)
Mobile Internet plan 10.00
$12 Every Call Value Pack 12.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
$10 Credit -10.00
$5 Credit - 5.00

TOTAL: $59.45

He wants me to get rid of my 2500 sms pkg, and fair enough...I get more minutes, but I only save $5! Yes...I need the extra minutes, because I always go over..so I guess I'll save in the long run...but not exactly a package to write home about is it??

And incase anyones wondering, I dont have the $20 communicate pack because I need the 10MB of data as opposed to just the 5

Any suggestions?? AND does anyone know if the MY 10 deal ends tonight??

[sharee]

This is the reply to the following:

Deal Guru

bubble.tea's Avatar

Join Date: Jun 4th, 2005
Location: OTTAWA
Posts: 16,318
Send a message via MSN to bubble.tea

Cool
Quote:
Originally Posted by sharee View Post
I got a good plan that I dont THINK can be beat but if anyone wants to try.

I have 350 daytime/unlimited Eve/weekend
6pm early evening
Unlimited incoming calls
Rogers to Rogers
Communicative value pack (voice mail caller Id Caller Id waiting)
125 text messages
100 long distance minutes

$27.45 Thats it. Thats all.

The guy was looking at the overview and wondered how I was getting over $30 worth of credits on a $20 plan. I just smiled and thought to myself ''Its all about persistence with a good dash of RED FLAG DEALS.
27.45-taxes-SAF-911=$16.43 for all that?

250 +50mins (should be company based MSD code) +50min whining bonus $20 8pm
6pm $5
Unlimited incoming calls ok (I don't count this and below, I have my reasons)
Rogers to Rogers ok (same)
Value Pack (where the heck did you pull communicative out of? LOL) $11

So...on $20/$5/$11 you'd have to be getting 36-16.43=$19.57 in credits., I'd say get ready for an audit . You either have a combination of an MSF and a CR or one or the other. Either way it's just BEGGING to be audited lol. On a $20 plan you should not be getting $20 in direct credits. It's bad karma and WILL be audited.

Nice plan otherwise...while it lasts. By 'guy' I DO HOPE you didn't mean the agent you were speaking to-where you? Wow I'd be praying he didn't flag anything himself right then and there without telling you hehe.

This is assuming you are not BS'ing...which from the math I would say you are. Credits can't add up to $19.57 LOL. They are 5/10/15. (you got any bundle discounts with that or not counting?)-but I don't really care either way. It was fun dissecting (in a fantasy world) your "dash of RED FLAG DEALS" LOLz. Rule #1 of RFD...DON'T TALK ABOUT RFD!!!!! (lol Fight Club)


NNNNNNNNNext!" Enquote


Okay peoples!!!

MY PLAN IS REAL!

My hs plan is 45.87. Thats everything. My TOTAL bill comes to 69. and change. That is with EVERYTHING SF TAXES ETC.


SO. 69.80 - 45.87 = 23.93.

My plan is 23.93.

It got lower somehow with another call I made. :D THIS IS EVERYTHING SF TAXES WHATEVER. I had the rep confirm this (as I said he doesnt get it either) and put it down the date I talked to him and everything. This is no joke. I really for the life of me dont know what happened except I kept calling in and threatening to go to bell.

I have it on recording SO they cannot back out either. I know there is a student discount thrown in as I mentioned I was a student.

So audit away. Im legit. I cant have what they dont offer me so its there mistake not mine.

[nitroblu]

So audit away. Im legit. I cant have what they dont offer me so its there mistake not mine.

..legit (not quite sure what oyu mean by that given the context)? you do understand that the wording in the contract you sign with them allows them pretty much to change your price plans as they see fit for lack of better wording.....so no matter how much evidence you have to support being offered that plan ,if they decide to audit your account, expect your bills to look different in the following billign cycle

enjoy it while it lasts :)

[klue]

this is the plan i got:

250 daytime
free evenings and weekends @ 6
unlimited incoming
Caller id
500 txt msgs
1000 ld in canada

roughly $30 tax & saf included

is this good?

EDIT - just got my bill and it is actually $26 and change

[nitroblu]

this is the plan i got:

250 daytime
free evenings and weekends @ 6
unlimited incoming
Caller id
500 txt msgs
1000 ld in canada

roughly $30 tax & saf included

is this good?

....how did u get 500 txt? that doesn't exist does it? or did you mean 2500?

[klue]

it does, or use to exist. not sure now. they had it at one point for $6. I had that added to my account sometime last month.

[armaan]

My contract is expiring soon, What i got is as under:

3 years contract renewal, $ 20 + SAF + TAX
250 day time min, 6pm eve/wkd, caller ID, VM, Call Waiting, R2R
N95 for 199 + 35 activation charges - 1 month free
Is it good or not!

thanks for answering!

[HBP]

My contract is expiring soon, What i got is as under:

3 years contract renewal
250 day time min, 6pm eve/wkd, caller ID, VM, Call Waiting, R2R
N95 for 199 + 35 activation charges - 1 month free
Is it good or not!

thanks for answering!

Monthly?

It's possible to get N95 for $99 I believe (don't quote me).

[armaan]

Monthly?

It's possible to get N95 for $99 I believe (don't quote me).

$20 + SAF + TAX

[enough]

I Got N95 For 100, No Activation Fee

[Chingyul]

You're really shouldn't haggle when you're desperate and have no leverage.
Ended up with
300 day time
eve and weekend at 6
R2R
100 LD
For $20

$15 - $7 for iphone VVM pack

$30 6gb (wouldn't budge...but i really wanted it).

iphone for 249 + 35 admin (wouldn't budge on that either).

All in all, not bad considering I only had 600 spent in the last 2 years.
I should have more leverage next time.

[armaan]

I Got N95 For 100, No Activation Fee

He said it's not possible for him to give it to me, can i call again and ask, is it possible to do so?

[HBP]

$20 + SAF + TAX

Not bad, for that price I also got 50 bonus minutes, unlimited texting. I might call in and request some LD too. See if you can get more, and definitely try to get that phone for $100 (or at least get rid of the activation fee!).

[konfusion666]

A lot of people were saying "it's easy to just go into a TSCC and ask for HUP MIR form and they'll give it to you"... but I tried it today, and the salespeople refused. So, chalk one up for the record books. :P

Rather than go on a tour of all the TSCC's in Toronto, I think i'll just print out the PDF from the Rogers website...

[kzboi]

Got of the phone with retentions a couple hours ago when I called for my dad.

I took the offer of

Free LG Shine
$25 unlimited e/w at 6PM
Unlimited incoming $10 credit
Unlimited rogers to rogers $5 dollar credit
Unlimited text $10 credit
Free caller display
Free voicemail

all on a 3 year agreement

So $25 + 6.95 + .50 911 free + taxes = $34.07 per month

thanks rfd..

[mkylau]

Monthly?

It's possible to get N95 for $99 I believe (don't quote me).

$149 is definitely possible, $99 is stretching it, depends on your negotiating skills and the rep you are speaking with

[shopper-X]

A lot of people were saying "it's easy to just go into a TSCC and ask for HUP MIR form and they'll give it to you"... but I tried it today, and the salespeople refused. So, chalk one up for the record books. :P

Rather than go on a tour of all the TSCC's in Toronto, I think i'll just print out the PDF from the Rogers website...

Did you try a Rogers Wireless Kiosk or Rogers Plus Video store? They all have the MIR and are more then willing it hand it out. The Kiosks in the mall should be no problem.

[dren]

Rogers Website still says that the 6GB plan is avail.
but i guess its not


What everyone think of the new rates / plans for Data

[Kaitlyn]

What everyone think of the new rates / plans for Data

link please

[danman227460]

link please

There is no link on the Rogers site yet. When I called in yesterday, they didn't seem to know anything about new plans either. But according to everyone it is:

25 for 500 MB and 30 for 1 GB.

The plans themselves are lukewarm but if you didn't sign up for the 6 GB or didn't think you need that much, the 25 is not a bad price. Though for the people who got 6 GB for 20 are probably laughing.

[msamater]

I just got off the phone with a rep and they told me that there is a plan for $80 for 8GB which is ridiculous and as the person above me stated now instead of the $30 for 6GB its only for 1GB

[mkylau]

link please

http://www.howardforums.com/showthread.php?t=1436327

[danman227460]

I just got off the phone with a rep and they told me that there is a plan for $80 for 8GB which is ridiculous and as the person above me stated now instead of the $30 for 6GB its only for 1GB

Oh ya, that is why I got the 30/6GB one. Besides, I think the 25 dollar plan is right up the alley for most general users. Unless you sit there and surf for 2 or more hours straight, your data shouldn't exceed 500 MB.

[answer03]

$30/6gb is still available. I was told it could be gone at any time though.

[funkymankevx]

My 3 year plan is just finishing up in a month. I'm thinking of getting an iPhone and I'm wonder what kind of deals people have been able to get.

Also is there the possibility of getting an iPhone without a data plan and turning all of the data features off? Basicly just making it an iPod touch with a cellphone & camera in it.

[danman227460]

My 3 year plan is just finishing up in a month. I'm thinking of getting an iPhone and I'm wonder what kind of deals people have been able to get.

Also is there the possibility of getting an iPhone without a data plan and turning all of the data features off? Basicly just making it an iPod touch with a cellphone & camera in it.

Pretty much nothing. From stories in this thread, you can not negotiate with an Iphone. Once you mention that, they will rattle off base plans and what not. I am not sure if my case was special or not but I called in three times, twice I mention the Iphone and they wouldn't give me anything on data but the last time I called in and said I wanted data for a N95, they gave me 10 off.

Some people have said that if you talk to them about a lower plan or get as much discount as you can THEN mention you want an Iphone, it might work. Others have said the rep just says the Iphone can't have that plan and they won't give it to you.

Just be nice and persist until they give you something but don't bet on getting too much with the Iphone.

Also you can block all data on the Iphone by calling in and asking data blocks for Edge, 3G and APN. Though they might tell you some data will still leak in.

[duhu87]

Just wanted to share my experience:
(F) = free

$20 + $6.95 + $0.50 for 2 lines
250 + 50 bonus daytime minutes
(F) unlimited incoming = $10-$10 credit **
(F) 6pm-7am = $5-$5 credit **
(F) CID = $7-$7 credit **
(F) CW **
--
(F) 100 LD = need to ask for it
(F) R2R = $5-$5 credit

** = already with base plan but ask to make sure that it will be added on
I'm guessing that's how the code system works. If I made a mistake up there, sorry! Essentially the only thing added to the base plan was the 50 minutes (you have to ask for it), 100LD, R2R. For texting, keep reading.

I read somewhere a couple or several pages back (LOL) that the credits can only add up to a max of $30 (?) so I guess I'm at my limit. For me at least, it was between 125 text ($6 - $5 credit) or 2500 text ($10 - 5$) or R2R ($5 - $5). I don't really text and do hate the hassle of texting so I got R2R. I'm assuming the last credit they could have given me was worth 5 dollars. Some were able to get free VM, I'm not too sure how because I couldn't; but, I don't really care for it ehh.

For those still looking to get retention deals, look for the 1-866 # some pages back. That connects you straight to the retentions department (Customer Relations ??). I called in 3-4 times with each time adding more stuff on so I'm thinking that you should just accept each offer and call again - that's if the retentions plan start on your next billing cycle so you have time to do ask for any changes or didn't upgrade your phone yet. All I did was just ask if it was possible for each add-on you want to be added with a credit, all went well.

Well good luck negotiating. I'm quite happy with what I got, actually excited! I've been on the 35, 40, 45 family plan which suck big time and on it for 3 years, geez. I had no idea these plans existed. So thanks RFD members!

duhu87
1-866-897-3008 :cheesygri

[k8park]

I just spoke to retentions to try and get a better couples plan. I've been with Rogers for over 6 years (I don't actually remember when I first joined) and my husband has been with Bell for 3 years. We are looking to join the same network and try to reduce our monthly cell charges.

I was offered:
150 shared minutes, + 100 per line = 350 total
evenings starting at 6pm
My 5 local
VM/CID
1000 LD (this is LD just between plan members - i.e. if we travel)
free incoming (I don't recall if this was calls or text - I'll have to clarify!)
$20

So for two of us = (20 + 6.95 + .50) x 2 = $54.90 plus tax

Considering my current monthly bill is around that just for me, this is definitely a step up. However, we haven't discussed phones yet. My husband is infatuated with the iPhone, and I really don't know what I want, maybe an N95? I know we missed out on the $30/6Gb data plan for the iPhone, but the rep assured me the $25/500 MB would be adequate for most people anyway.

Any recommendations for anyone for a phone for me? I text quite a bit, and I want a phone that I can use in the car (speaker phone and either voice dialling or raised buttons so I can touch type - i can't do that with a touch screen). Music and cameras are not that important for me...

Anyone heard about the Nokia Tube? A few sites said it would be unveiled tomorrow (Oct 2), but not sure when it would be available in Canada, or through Rogers for that matter.

[goanfast]

Need a new plan

I've only been with rogers for 10 months but my plan sucks.
here are the details
100min
R2R
eve/weekends free after 6
cid

$25 + 11 + 6.96

is there anything I could do to get a better plan.
I need at least 350 min and R2R and cid.

[funkymankevx]

Pretty much nothing. From stories in this thread, you can not negotiate with an Iphone. Once you mention that, they will rattle off base plans and what not. I am not sure if my case was special or not but I called in three times, twice I mention the Iphone and they wouldn't give me anything on data but the last time I called in and said I wanted data for a N95, they gave me 10 off.

Some people have said that if you talk to them about a lower plan or get as much discount as you can THEN mention you want an Iphone, it might work. Others have said the rep just says the Iphone can't have that plan and they won't give it to you.

Just be nice and persist until they give you something but don't bet on getting too much with the Iphone.

Also you can block all data on the Iphone by calling in and asking data blocks for Edge, 3G and APN. Though they might tell you some data will still leak in.

Ok, thanks. That is kind of what I was expecting, but I think I'll still give it a try. Does anyone else have any comments on iPhone deals they've heard of/gotten?

[duhu87]

k8park: That should be free incoming calls. Text are always free incoming with the exception of Telus (I think).

[jonedir]

Do you HAVE to sign a new 3-year contract for this to work? I just tried it and they insist on a new 3-year deal, when I only have a few months left

[Chingyul]

I called retentions 3 times before I got my new deal.
First time I mentioned iPhone at the beginning, and instantly the guy said:
"oh...iPhone, I'm sorry, but that take away all my negotiation power".
That and he wanted 350 for the 8gb

Changed tactics, and negotiated all my voice and data, and then mentioned the iPhone.
That and the nice lady offered the phone for $250 (she said she wasn't suppose to since I'm on the lowest level HUP, but offset the $100 through 3 months of half price bills and one month free data.)
Didn't get any more credits though, just the ones I've had before.

[surfer123]

Bold just got cheaper....
http://crackberry.com/rogers-bold-drops-price-100-after-6-weeks

http://images.crackberry.com/files/kevin/newrogersratecard.pdf

[zweinstein]

k8park: That should be free incoming calls. Text are always free incoming with the exception of Telus (I think).

Bell and Telus both charge for incoming txt now unless you have a texting plan.

[surgimus]

I haven't seen my first bill on the new plan just yet. My online profile just got updated today. Does anyone see anything I should be worried about?

My Current Price Plan
MY5 20 - $20.00

* 6PM Early Eve. Calling Option
* 50 Bonus minutes
* 50 Minutes Bonus
* 50 Bonus minutes
* 50 Bonus Minutes
* 200 Weekday Minutes
* Unlimited Eve/Wknd Minutes


Additional Services

* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
* Partial Detail Billing
* MY5


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* Saskatchewan Gov't 911 Fee - $0.38 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* Activation Fee Credit
* Value Pack 1 Month Credit - To be removed on 17/10/2008
* Monthly Plan Credit 3 Yr - To be removed on 30/09/2011
* Monthly Plan Credit 3 Yr - To be removed on 30/09/2011
* Monthly Fee Credit 3 yr - To be removed on 30/09/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 30/09/2011
* 33.3% Disc VMail to Text
* Value Pack $5 off MSF - To be removed on 17/09/2011


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history)
Canadian LD Anytime Option All
Data Service Plan 6GB All
iPhone Value Pack+VVmail IPHN8BLKR
Rogers to Rogers Calling All

[konfusion666]

how much are you paying for your 400 weekday minutes?

[surgimus]

It's the 450 minute my5 plan for $20, the lady offered me 400 minutes so I could keep my 1000 long distance anywhere minutes.

[konfusion666]

It's the 450 minute my5 plan for $20, the lady offered me 400 minutes so I could keep my 1000 long distance anywhere minutes.

450 minutes daytime, unlimited eve/wkend 6pm PLUS my5 - for $20??

Is it just me or do you now have the best plan in this thread?

[JT94]

Anybody get the Rogers free gift letter in the mail? Details here: www.rogers.com/gift
You need a valid gift number to get in on the offer. It's a bunch of junk anyhow. Rogers' magazines are awful (unless you're a female), so I just picked up the USB key (probably worth $5).

[surgimus]

I wouldn't say the best, it is a pretty solid one though. I think I saw someone with 700 minutes for a similar price. They might have had unlimited incoming too. My bill comes out just under 55 with SAF and taxes included. I think there are quite a few people that have similar setups. What does your plan look like?

Side note: I only have 400, not the regular 450. I'd requested it that way so I could keep my long distance.

450 minutes daytime, unlimited eve/wkend 6pm PLUS my5 - for $20??

Is it just me or do you now have the best plan in this thread?

[konfusion666]

Dude! I've been watching the thread for the past 15 pages and noticed only 1 person with 700 minutes, but he was paying $40 not $20.

90% of the people with the $20 retention plan have between 250 and 300 minutes daytime.

[rebel_rfd]

I haven't seen my first bill on the new plan just yet. My online profile just got updated today. Does anyone see anything I should be worried about?

My Current Price Plan
MY5 20 - $20.00

* 6PM Early Eve. Calling Option
* 50 Bonus minutes
* 50 Minutes Bonus
* 50 Bonus minutes
* 50 Bonus Minutes
* 200 Weekday Minutes
* Unlimited Eve/Wknd Minutes


Additional Services

* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
* Partial Detail Billing
* MY5


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* Saskatchewan Gov't 911 Fee - $0.38 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* Activation Fee Credit
* Value Pack 1 Month Credit - To be removed on 17/10/2008
* Monthly Plan Credit 3 Yr - To be removed on 30/09/2011
* Monthly Plan Credit 3 Yr - To be removed on 30/09/2011
* Monthly Fee Credit 3 yr - To be removed on 30/09/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 30/09/2011
* 33.3% Disc VMail to Text
* Value Pack $5 off MSF - To be removed on 17/09/2011


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history)
Canadian LD Anytime Option All
Data Service Plan 6GB All
iPhone Value Pack+VVmail IPHN8BLKR
Rogers to Rogers Calling All


This is my Plan
My Current Price Plan
Student Plan 45 - $45.00

* Unlimited Eve/Wknd Minutes
* Unl. Local Calls 3 Mths
* 50 Minute Bonus
* 50 Minute Bonus
* 6PM Early Eve. Calling Option
* 450 Outgoing Wkday Minutes
* Unl. Incoming local calls


Additional Services

* Call Forward/Trans.Pay Per Use
* MY5 + 5 Add'l Numbers Bonus
* 2500 Sent/Unl. Received Txt
* Partial Detail Billing


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* Activation Fee Credit
* 10% CFIB Member Discount
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* System Access Fee Credit - To be removed on 28/07/2011
* 6 pm Eve Student Discount - To be removed on 24/09/2011
* Loyalty 15% discount on MSF - To be removed on 26/09/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 28/07/2011
* Value Pack $5 off MSF - To be removed on 14/08/2011

I would love to have that 20 dollar plan, get the extra mins added and have incoming credited. Would bring my bill just a bit above 30.

[surgimus]

Your plan is really good too hey. 550 mins, my 10, unlimited incoming, and a whole bunch of credits. How much is your bill every month?

This is my Plan
My Current Price Plan
Student Plan 45 - $45.00

* Unlimited Eve/Wknd Minutes
* Unl. Local Calls 3 Mths
* 50 Minute Bonus
* 50 Minute Bonus
* 6PM Early Eve. Calling Option
* 450 Outgoing Wkday Minutes
* Unl. Incoming local calls


Additional Services

* Call Forward/Trans.Pay Per Use
* MY5 + 5 Add'l Numbers Bonus
* 2500 Sent/Unl. Received Txt
* Partial Detail Billing


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* Activation Fee Credit
* 10% CFIB Member Discount
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* System Access Fee Credit - To be removed on 28/07/2011
* 6 pm Eve Student Discount - To be removed on 24/09/2011
* Loyalty 15% discount on MSF - To be removed on 26/09/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 28/07/2011
* Value Pack $5 off MSF - To be removed on 14/08/2011

I would love to have that 20 dollar plan, get the extra mins added and have incoming credited. Would bring my bill just a bit above 30.

[krusty50]

Is it possible to get a retention plans on a 1 year contract instead of the usual 3yr?

I'm currently month to month, I wouldn't mind locking myself in for a year but not for 3. (ie: yay! at incoming new players in the Canadian cellular market in 2009)

I looked for answers in the thread but it's getting pretty huge :P Sorry if it's a repost.

[danman227460]

Is it possible to get a retention plans on a 1 year contract instead of the usual 3yr?

I'm currently month to month, I wouldn't mind locking myself in for a year but not for 3. (ie: yay! at incoming new players in the Canadian cellular market in 2009)

I looked for answers in the thread but it's getting pretty huge :P Sorry if it's a repost.

They usually give you retentions based on your tenure with them. The longer you have been with them, the more they would be willing to give you. You on a month to month have little negotiating power. If you were willing to sign a three year deal, you might be able to get them to give you a nice deal but that is rare. They usually only give you deals if it has the chance to lock you in for three more years or extend your existing contracts.

Also don't rely too much on the new companies popping up to offer you deals on par with Rogers Retention. They are just starting out and don't be shocked if their deals are equal if not slightly better than current rogers plans. It will take them a few years before they get the client base they need to offer you good deals.

[Impossibles]

Anybody get the Rogers free gift letter in the mail? Details here: www.rogers.com/gift
You need a valid gift number to get in on the offer. It's a bunch of junk anyhow. Rogers' magazines are awful (unless you're a female), so I just picked up the USB key (probably worth $5).

MacLeans is not an awful magazine. Expand your mind.

[faken]

I'm on the $10 plan 250 Mins / Evening's starting a 6 / Unlimited Weekends, in Winnipeg but i added on the $10 for 125 text messages, CID, and Voice Mail. Comes to $32ish after taxes.

My plan is ending next month.. I plan on getting a phone from Asia though. If I phone retention and ask them to extend my plan.. Will they allow me to use a phone that's not one of theirs? Obviously they want my business.. but will having one of their phones give me more features in my plan??

[HBP]

I'm on the $10 plan in Winnipeg but i added on the $10 for 125 text messages, CID, and Voice Mail. Comes to $32ish after taxes.

My plan is ending next month.. I plan on getting a phone from Asia though. If I phone retention and ask them to extend my plan.. Will they allow me to use a phone that's not one of theirs? Obviously they want my business.. but will having one of their phones give me more features in my plan??

You don't need one of their phones, in fact, getting their phone actually costs them money since it's subsidized on a contract.

What I would do in your situation: Pay a bit to get a popular phone from Rogers (you're signing a 3 yr term anyway...) then flip the phone for a bit of cash.

[faken]

You don't need one of their phones, in fact, getting their phone actually costs them money since it's subsidized on a contract.

What I would do in your situation: Pay a bit to get a popular phone from Rogers (you're signing a 3 yr term anyway...) then flip the phone for a bit of cash.

WOW! I never thought of it like that. Thanks HBP! :cheesygri

[khulit]

I'm on the same plan, but don't have the $10 CID/text/vm... just the basic Mega 10 plan... but I was able to get a $5 credit plus 50 more mins. so it's 300 mins for around $13.75 taxes and fees included.. plus a 16gb $299 Iphone on top of my free w580i with 8gb 9 mos ago.....

Would've love to get free CID but I don't think I have any more bargaining power... should've negotiated for it when I signed on for the 3 years again last month because of the iphone

I'm on the $10 plan 250 Mins / Evening's starting a 6 / Unlimited Weekends, in Winnipeg but i added on the $10 for 125 text messages, CID, and Voice Mail. Comes to $32ish after taxes.

My plan is ending next month.. I plan on getting a phone from Asia though. If I phone retention and ask them to extend my plan.. Will they allow me to use a phone that's not one of theirs? Obviously they want my business.. but will having one of their phones give me more features in my plan??

[anchor]

Been a customer with Rogers for 9 years. Since my contract expired recently I phone retentions/loyalty at Rogers a couple of times and finally received an offer I am pleased with:

250 daytime minutes
unlimited calling after 6pm
call ID / VM
1000 Cdn long distance minutes
R2R
30 outgoing/unlimited incoming texts

In exchange for unlimited outgoing test messages I asked for more long distance minutes because I don't text much. The rep gave me the 1000 and at first she said it was North American LD, which I thought was kinda crazy. Afterward she clarified that it was only Cdn. They will throw in a free low priced phone too once I choose one.

[anchor]

The cost for my plan is $20 +$6.95+$.50 +taxes

[bladeofnoir]

Dude! I've been watching the thread for the past 15 pages and noticed only 1 person with 700 minutes, but he was paying $40 not $20.

90% of the people with the $20 retention plan have between 250 and 300 minutes daytime.

Actually, it was $17... the data plan brought the total to $47:

700 daytime
unlimitted after 6pm
unlimitted incoming
iphone visual voice package
unlimitted network
long distance (didn't even ask how much)
------------------------------
$17

+$30 data plan totalling $47+taxes SAF included

Not bragging that it's the best deal, just thanking the board for their input cause never could have got it without strategies discussed here.

[HBP]

Did they give you the plan for $17, or is the plan actually $27 and they discounted the data to $20?

[NoNameCon]

guyz... i need a lil help...
can i get N95 8 gig for 199 with the plan that is out there "17.50 Killer Plan" with out payin for the Vision plan or anythn related...

[Oilers]

Actually, it was $17... the data plan brought the total to $47:

700 daytime
unlimitted after 6pm
unlimitted incoming
iphone visual voice package
unlimitted network
long distance (didn't even ask how much)
------------------------------
$17

+$30 data plan totalling $47+taxes SAF included

Not bragging that it's the best deal, just thanking the board for their input cause never could have got it without strategies discussed here.

plz show us some proof
like screen shot...

[coldpower27]

guyz... i need a lil help...
can i get N95 8 gig for 199 with the plan that is out there "17.50 Killer Plan" with out payin for the Vision plan or anythn related...

Go to the TSCC they should have the N95 for that price without Vision and they know about the EPP 17.50 Plan, but if your an existing customer that is still in contract you need to go through Rogers.

[MaDgamEr]

Actually, it was $17... the data plan brought the total to $47:

700 daytime
unlimitted after 6pm
unlimitted incoming
iphone visual voice package
unlimitted network
long distance (didn't even ask how much)
------------------------------
$17

+$30 data plan totalling $47+taxes SAF included

Not bragging that it's the best deal, just thanking the board for their input cause never could have got it without strategies discussed here.
Absolute and total BS. I will EFT you $100 if you can post a couple months worth of bills as proof...

$40 = 700 daytime
$5 = unlimitted after 6pm
$10 = unlimitted incoming (this is actually now a $15 on any account since end Aug)
$15 = iphone visual voice package
$10 = unlimitted network
lets assume free 100 min = long distance (didn't even ask how much)
$30 for data.
So total being $110. + 6.95 SAF + $0.50 911 + tax... = $132.72 /month all in.

...and you claim to have this for a grand total of $53.11 /month. So over all a 60% discount, eh? Either you got a moron rep and your account will be flagged for review or you're full of more $^!t than a cattle farm. Period.

Its bs posts like these that bring out absolutely unrealistic expectations in fellow members.

[CHINAdeals]

Absolute and total BS. I will EFT you $100 if you can post a couple months worth of bills as proof...

$40 = 700 daytime
$5 = unlimitted after 6pm
$10 = unlimitted incoming (this is actually now a $15 on any account since end Aug)
$15 = iphone visual voice package
$10 = unlimitted network
lets assume free 100 min = long distance (didn't even ask how much)
$30 for data.
So total being $110. + 6.95 SAF + $0.50 911 + tax... = $132.72 /month all in.

...and you claim to have this for a grand total of $53.11 /month. So over all a 60% discount, eh? Either you got a moron rep and your account will be flagged for review or you're full of more $^!t than a cattle farm. Period.

Its bs posts like these that bring out absolutely unrealistic expectations in fellow members.

i hope someone gets $100

[PrimaryTech]

So total being $110. + 6.95 SAF + $0.50 911 + tax... = $132.72 /month all in.

...and you claim to have this for a grand total of $53.11 /month. So over all a 60% discount, eh? Either you got a moron rep and your account will be flagged for review or you're full of more $^!t than a cattle farm. Period.

Its bs posts like these that bring out absolutely unrealistic expectations in fellow members.

Lets just take the $110, the lowest he can drop that is by $40, taking it down to $70.00 + SAF + 911 + tax. If he did get it, expect an audit.

I'm with you that its more than likely B/S.

[bladeofnoir]

Absolute and total BS. I will EFT you $100 if you can post a couple months worth of bills as proof...

$40 = 700 daytime
$5 = unlimitted after 6pm
$10 = unlimitted incoming (this is actually now a $15 on any account since end Aug)
$15 = iphone visual voice package
$10 = unlimitted network
lets assume free 100 min = long distance (didn't even ask how much)
$30 for data.
So total being $110. + 6.95 SAF + $0.50 911 + tax... = $132.72 /month all in.

...and you claim to have this for a grand total of $53.11 /month. So over all a 60% discount, eh? Either you got a moron rep and your account will be flagged for review or you're full of more $^!t than a cattle farm. Period.

Its bs posts like these that bring out absolutely unrealistic expectations in fellow members.

Like I said I am new here, but I posted what I received only to thank the board and possibly encourage anyone else that is trying or thinking of contacting Retentions and the deals they can possibly receive.

Another poster (I think Sharee?) also posted a great deal and it was reading hers that actually really rose the bar as to what I could possibly ask for.. the funny thing is I didn't ask for the 700min - I asked and quoted her the 450min plan that Bell quoted me and she came back with the 350min plan with an additional $350. As for her being a moron rep, I think she is the greatest as she made/saved Rogers a ton as I have all 4 services with them and I was going to take them back to bell, and she also had enough knowledge to make it a base $40 plan in order to give me higher credit ability.

I could care less what posters like you say - I'm a grown man.. but to call me out because the deal doesn't make sense to you or you don't have a deal like it has me chuckling - I know every board has at least one of you.. asking for a 2 month post of the bills would have sufficed to which I will do once received.

[dmpP]

any rogers reps around here want to help me out?

Looking to sign up on the $17.50 plan (or a custom plan) for either rogers or fido (I think I would prefer fido)...

with the 6gb/$30 data
and $15 iphone value pack
iphone 16-GB (will pay the $350 for it, but would prefer to pay $299 or less for it)


switching from Bell... ETF is going to be about $260 - I'm not too pleased with their customer service, and would like to get rid of the last thing holding me to bell.

This is what I've got now with bell..

250 per sec. daytime minutes
call fwd, display, waiting, 3-way calling (never used it), larger vmail, unlimited local calling from 6pm-8am and weekends, 500 outgoing mms/txt/video messages, unlim. incoming messages, 200 CDN LD minutes, and unlimited data on my HTC touch (yes... unlimited data for everything except tethering).

My plan is $17.25 + $0.25 (for 911) + $4.50 (SAF) + $7 (for the data) = $29 + tx per month.

I would be willing to switch for something similar that would be around $40-50 taxes/saf/911 incl.

I should also mention that I have rogers home phone/internet/digital cable... so I know that there would be an additional savings for the 15% bundle by adding the cell...

Thoughts?

Who do I call? Where do I go?

I want to take advantage of the $30/6GB which expires this weekend (Oct 6).


I should mention that I called 4 sales reps, and 1 CSR... and all I got was this

$17.50 airmiles plan
200 min (by the min)
6pm eve/weekends
call wait
+++ all the other features of this plan

plus

I would have to pay $30/6GB
plus $15 iphone value pack.

All in all it would be $79.05/mo (incl. taxes, saf, 911)

That's pre 15% off for the bundle (apparently the 15% off is only 15% off the $17.50, which is only like $2.63)

So it would be about $59.88 + SAF + 911 + tax = ~ $76.08/mo

HELP ME PLEASE!

[aznxtambOy]

My new plan as follows:

$20 includes (total with data plan $50)
- 200 day time minutes with 100 bonus minutes
- call id/voicemail/call waiting/call forwarding
- unlimited incoming
- rogers to rogers
- 2500 sent text messages
- unlimted wn/we starting at 5pm
- saf waive 1 year

+ $30 data plan
- 15% off for bundle package

Thx for everyone's help!

[konfusion666]

My new plan as follows:

$20 includes
- 200 day time minutes with 100 bonus minutes
- call id/voicemail/call waiting/call forwarding
- unlimited incoming
- rogers to rogers
- 2500 sent text messages
- unlimted wn/we starting at 5pm
- saf waive 1 year
- $30 data plan
- 15% off for bundle package

Thx for everyone's help!

I call BS

[HBP]

That plan is definitely possible.

Assuming he meant $50 all together, I don't think you can get the $30 data plan + any sort of call line for $20 inclusive.

[konfusion666]

Than plan is definitely possible.

Assuming he meant $50 all together, I don't think you can get the $30 data plan + any sort of call line for $20 inclusive.

Well that's the thing HBP, the way he wrote the message it says the $30 data plan is included in the $20 ;)

Also... I am a bit suspicious of the 5pm evenings, just because it's somewhat of a rarity on the Rogers plans unless you go EPP/Corporate or something

EDIT: But if he did mean the $30 data plan is separate, then yeah it's doable, but pretty much on the upper end of what's doable IMO :)

[Laserheart]

I want to take advantage of the $30/6GB which expires this weekend (Oct 6).

I thought this deal expired on Sept 30th?

[aznxtambOy]

That plan is definitely possible.

Assuming he meant $50 all together, I don't think you can get the $30 data plan + any sort of call line for $20 inclusive.


To clarify my total plan is $50 that's why I put the amount in there where as the others don't have an amount beside it.

[danman227460]

I thought this deal expired on Sept 30th?

They decided to extend it to Oct. 6 for everyone except Black Berry clients.

[dmpP]

Anyone able to help me out?

[danman227460]

Anyone able to help me out?

I can give you some general suggestions. You can't call retentions as you don't have an account with them yet, your best bet is to call Rogers and talk to a customer rep. You might be able to get your plan matched from Bell, you might not. If you can't, just call back after 6 months to retentions and ask them if they can give you any discounts or such.

Don't mention the Iphone in your negotiations. The reps will not give you any special deals if you do. Some people have had success with negotiating a plan first then saying they wanted the Iphone. You have a 50/50 chance of success with that.

Other than that, depending on your rep, you might get lucky or you might not.

[mcewen]

OMG I just got my Robbers phone and I am already getting back service.

I negotiated the following with retentions to switch from Bell
1750

200 mins
ev wk from 6
cid vm 125 tm +11
credit -10
100 can LD mins

I got my phone... have had lots of problems getting the phone and with the port request... and now I call to confirm the plan, and there are no LD mins in the plan.

S/w Deena..in retentions who advises she will not honour the LD mins. She actually went as far to say that if I like I can return the phone.

I am on hold right now as she is sending an email to the original rep to have her call me back.

Left Bell for bad service... out of the frying pan and into the fire. Anyone have any experience getting them to honour their verbal commitments?

[mcg]

Oh really? Oct 6?

OK I'm really deciding whether or not to have it added to my plan.

My plan goes up to $52 once I add this $30 chunk to it... wonder if I should.

[danman227460]

Oh really? Oct 6?

OK I'm really deciding whether or not to have it added to my plan.

My plan goes up to $52 once I add this $30 chunk to it... wonder if I should.

Depends on your usage. I have it and I have been using it for 3 days and have only done 30 MB. That is with email, surfing, MSN etc on my phone. So if I kept going at it, I wouldn't even touch 500 MB in a month. It is nice to have such a huge chunk without ever worrying about going over and it does have some advantages such as tethering and using internet radio but beyond that, you will never use up all 6GB.

Now on the other hand, you won't get that much with the new plans either. You have either 500 MB for 25 or 1 GB for 30. The way I see is if you are getting a data plan, it is better to get what is worth while instead of trying to find a data plan to fit your needs. For $5 more you get 5.5 GB of data and 5 GB more than the current 30 plan. I would rather have more instead of less in this matter.

[mcg]

Good point. I'm really contemplating it now...

[rebel_rfd]

Absolute and total BS. I will EFT you $100 if you can post a couple months worth of bills as proof...

$40 = 700 daytime
$5 = unlimitted after 6pm
$10 = unlimitted incoming (this is actually now a $15 on any account since end Aug)
$15 = iphone visual voice package
$10 = unlimitted network
lets assume free 100 min = long distance (didn't even ask how much)
$30 for data.
So total being $110. + 6.95 SAF + $0.50 911 + tax... = $132.72 /month all in.

...and you claim to have this for a grand total of $53.11 /month. So over all a 60% discount, eh? Either you got a moron rep and your account will be flagged for review or you're full of more $^!t than a cattle farm. Period.

Its bs posts like these that bring out absolutely unrealistic expectations in fellow members.

Thats totally possible. I have the same setup, almost.

I can post my bill showing you I pay under 50, for what I have. Send me a 100 please, and thanks.

[rebel_rfd]

This is my Plan
My Current Price Plan
Student Plan 45 - $45.00

* Unlimited Eve/Wknd Minutes
* Unl. Local Calls 3 Mths
* 50 Minute Bonus
* 50 Minute Bonus
* 6PM Early Eve. Calling Option
* 450 Outgoing Wkday Minutes
* Unl. Incoming local calls


Additional Services

* Call Forward/Trans.Pay Per Use
* MY5 + 5 Add'l Numbers Bonus
* 2500 Sent/Unl. Received Txt
* Partial Detail Billing


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* Activation Fee Credit
* 10% CFIB Member Discount
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* System Access Fee Credit - To be removed on 28/07/2011
* 6 pm Eve Student Discount - To be removed on 24/09/2011
* Loyalty 15% discount on MSF - To be removed on 26/09/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 28/07/2011
* Value Pack $5 off MSF - To be removed on 14/08/2011

I would love to have that 20 dollar plan, get the extra mins added and have incoming credited. Would bring my bill just a bit above 30.

I pay under 50 bucks tax in.
Plan 45 - 30 in credits = 15
Add 30 for data = 45
NO Saf, add 50 cents for 911 = 45.50
Add 10 for Iphone value (15 - 5 Student Credit) = 55.50
15 takes care of tax and some, and 10% kicks in after they add the data, at 45, so it takes of 4.50, so pay just under 50.

I would love to have 700 mins, but than I lose out on the My 10.

Once my 3 months is done, I will call to get bonus mins added in.

[mcg]

wow.. great... I just called in to add the 6GB plan and the rep said my plan was getting too many credits and is going to be forwarded to some revenue department and my credits may all be reversed.

**** this..

[funkymankevx]

My 3 year plan is over next month with Rogers. When would be the best time to talk to them? Before my plan ends, or after when I can just as easily go to another provider?

[konfusion666]

My 3 year plan is over next month with Rogers. When would be the best time to talk to them? Before my plan ends, or after when I can just as easily go to another provider?

Now.

[forgiven]

wow.. great... I just called in to add the 6GB plan and the rep said my plan was getting too many credits and is going to be forwarded to some revenue department and my credits may all be reversed.

**** this..

Are you serious??? How could they???:confused:

[mcg]

Don't know.

I did what I could and called into retentions again. Luckily I didn't get that bitchy woman again and got an extremely nice, and mature rep. Asked her to document everything I had on the account, and what had happened, in case my account gets dismantled.

Also added the 6GB package.

That rep who said she would send my account to get audited said to me: "You are not worthy of Rogers' business, you're getting so many credits, why should we keep you?".

I couldn't believe my ears. My plan isn't even great.

[konfusion666]

That rep who said she would send my account to get audited said to me: "You are not worthy of Rogers' business, you're getting so many credits, why should we keep you?".

I couldn't believe my ears. My plan isn't even great.

Was her name Angelina? :lol: Yeah I got a really b1tchy Retentions rep once too (she was in Consolidated if that makes a diff)... when I called to cancel my 1st retention plan and re-negotiate, she wouldn't give me anything better and in fact even if I wanted to go back to the 1st one, according to her "records" it was much worse than what I previously had... and she wasn't interested in reading what was documented on the account! Really bizarre!

[danman227460]

Don't know.

I did what I could and called into retentions again. Luckily I didn't get that bitchy woman again and got an extremely nice, and mature rep. Asked her to document everything I had on the account, and what had happened, in case my account gets dismantled.

Also added the 6GB package.

That rep who said she would send my account to get audited said to me: "You are not worthy of Rogers' business, you're getting so many credits, why should we keep you?".

I couldn't believe my ears. My plan isn't even great.

Yea got a bitchy rep. You should have noted her name down and given her name and see what they would say.

[mcg]

Her name was Joanna (the witch). The forgiving rep said she would talk to her manager about her "choice of words". I guess I'll keep you guys updated on my account status. If it goes kaput, I guess it's back to square one for negotiation..

[ibear]

Will any of the newer HTC phones (Diamond, Touch HD etc) appear on the Rogers network anytime soon?

[danman227460]

Will any of the newer HTC phones (Diamond, Touch HD etc) appear on the Rogers network anytime soon?

Maybe but don't hold your breath. The touch diamond is on bell/telus while the Touch diamond pro and touch HD might appear but expect their price to be pretty high. You have to wait for either Christmas or the first six months of 09, that is when new phones should be showing up.

[wonderking]

I called a few places and the answers were no. No plan to have them for Christmas season or New Year.

[nitroblu]

Just got off the phone with a REALLY nice rep. FINALLY got what I wanted plus more :). I posted here earlier for those of you looking to get a new plan to wait til October to call in ;). I know what I got is not the greatest, but considering this took a few calls just over a month to get done, I'm extremely happy. And it should be noted I got this coming off a fed gov't corp plan.

For $31/mo. total (ie. $20 base plan):
250 min.
E/W @ 8PM
R2R, CW, detailed billing
$20 Value Pack
25 bonus min. w/ my corp code
:):):):)
When I had called before, the rep offered me $15 smartphone VP. But today, the rep asked what phone I had (W810i), so she offered to give me the $20 VP fully credited because I was offered 2500 texts before (with the $15 SP VP), and the regular $15 VP only has 125 texts, and she wanted to honour what was previously offered (which I've been told reps don't necessarily have to do). I tried to push for E/W @ 6, but she said it would be $5 extra for sure (but I'm okay with 8PM...exactly how much calling to I plan to get done b/w 6-8PM anyway lol? It's funny how she offered to give me R2R for free though when I asked about it, since they're both the same price.

[s3an]

I've been a Rogers customer for 3 years now, with my plan ending in November. This is what I got:

$25
-250 minutes
-6pm
-R2R
-Caller ID
-125 Text
-100 LD

N95 for 199 (wouldnt budge).

Plan changes on Oct.15, so i got time to call in again. What else could i possibly get for $25?

Thanks.

[Chingyul]

That was pretty much my first retention plan, except I had a $5 plan credit.
So total was $20 +SAF +911.

[dren]

wow.. great... I just called in to add the 6GB plan and the rep said my plan was getting too many credits and is going to be forwarded to some revenue department and my credits may all be reversed.

**** this..

What is your plan?
that she said may get reversed?

[jli]

I've been a Rogers customer for 3 years now, with my plan ending in November. This is what I got:

$25
-250 minutes
-6pm
-R2R
-Caller ID
-125 Text
-100 LD

N95 for 199 (wouldnt budge).

Plan changes on Oct.15, so i got time to call in again. What else could i possibly get for $25?

Thanks.

You can get it for $20.

[mcg]

What is your plan?
that she said may get reversed?

Typical $20 retention plan w/ unltd inc, 8pm, and $11 pack credited.

[nitroblu]

Typical $20 retention plan w/ unltd inc, 8pm, and $11 pack credited.

lol how is that over credited?....by $1 over in credits (ultd inc. is $10/mo right?)? lol luck of the draw I guess

did you manage to get any discount on the 6gb plan?...I might consider getting it if I can find a rep nice enough to credit back $15

[s3an]

You can get it for $20.

I think it's actually $20, cause he said $25 + tax. I have a few rogers services so he gave me 15% off.

20 - $3 (15%) = 17 + 6.95 + 0.50 = 24.45 * 1.12 = $27.38 TOTAL

Not a bad deal I think.

Since the N95 isn't in stock, will they call me, or what do i have to do?

thanks guys

[mcg]

Ohh well, I did not disclose all of the credits on my account.

To be specific, I am getting -

An unlimited incoming credit.
A value pack credit of $10.
A MSF credit of $5.
A SAF credit.
A CF credit.
A BCB of 5% off MSF.

No credits on the data plan. $30 on top of what I'm paying! Total comes to ~$52.

I have done all I can to prevent a possible reversal of credits I have worked hard to get until now. I've had 2 representatives, when I explained my situation, do coachbacks on the rude CSR by their own will. Even the 2nd rep said my plan was fine. Let's hope it turns out this way.

[shanemicky]

help!!!

my contract is up for renew, been with Rogers for 5 years, never been late for my payment, I called Rogers 4 times for the last 5 days, what should I tell them so they can give me a better plan?

the best they can offer to me:
$25, 250min, unlimited evening/wknd at 6pm, rogers to rogers, call display.
they are not willing to give me anything else(voice mail, text msg, who call,etc)

I want to pay $20 for everything....
what should I say when i call them next time,

please help me.... please...

[styner_ca]

help!!!

my contract is up for renew, been with Rogers for 5 years, never been late for my payment, I called Rogers 4 times for the last 5 days, what should I tell them so they can give me a better plan?

the best they can offer to me:
$25, 250min, unlimited evening/wknd at 6pm, rogers to rogers, call display.
they are not willing to give me anything else(voice mail, text msg, who call,etc)

I want to pay $20 for everything....
what should I say when i call them next time,

please help me.... please...


That's exactly the same plan that I was offered for the first time. Second time that I called them, I told them I thought about the plan that rogers offered me for the first time and still going to switch to other service provider(Bell), becuz they(Bell) had this amazing deal which was for $17.50, u get 250min, unlimited evening/wknd at 6pm, Call display, Call forward, Call conference, Call waitiing, voicemail. And then I told CR that rogers bascially offers the same thing yet rogers' offer is $7 dollar expensive. The agent that I was talking to told me to hold on for a moment and she came back and told me that she could almost match it up. For $20, 300min, unlimited evening/wknd at 6pm, Call display, Call forward, Call conference, Call waitiing, voicemail. I could push for some txt deal but I just got lazy at that point and just took the deal.

[cocoatred]

Just got off the phone with a REALLY nice rep. FINALLY got what I wanted plus more :). I posted here earlier for those of you looking to get a new plan to wait til October to call in ;). I know what I got is not the greatest, but considering this took a few calls just over a month to get done, I'm extremely happy. And it should be noted I got this coming off a fed gov't corp plan.

For $31/mo. total (ie. $20 base plan):
250 min.
E/W @ 8PM
R2R, CW
$20 Value Pack
:):):):)
When I had called before, the rep offered me $15 smartphone VP. But today, the rep asked what phone I had (W810i), so she offered to give me the $20 VP fully credited because I was offered 2500 texts before (with the $15 SP VP), and the regular $15 VP only has 125 texts, and she wanted to honour what was previously offered (which I've been told reps don't necessarily have to do). I tried to push for E/W @ 6, but she said it would be $5 extra for sure (but I'm okay with 8PM...exactly how much calling to I plan to get done b/w 6-8PM anyway lol? It's funny how she offered to give me R2R for free though when I asked about it, since they're both the same price.

It is because R2R is a individual credit and 6pm uses monthly credit. You've already used up your $20 monthly credit for the value pack so that you would have to pay for 6pm if you want it.

[hary6]

hi guys!
it's my 1st post, and i'm sorry if i repeat the same stuff.
i called rogers 3 days ago to renew my contract for 3yrs. i accepted the following deal for 28.45 + tax:
3 months unlimited local calls; 250 mins; unlimtd evning & weekend from 8pm to 7am; call display, wait., and forward; 125 txt msgs; unlmted incoming calls; and the syst. acces fee.
Do u guys think its a good deal? do i have chances to get better offer cuz i'm a student?? by the way, i ordered the nokia n95 for $199. is it expencive?

I also created my account on rogers website. And i don't understand the following "Pending Plan" i saw in my profile cuz they'r showing so many bonus minutes which is like around 400 mints...and i don't see call display and 125 txt msgs. is it normal? can sum1 with more knowledge explain plz? thanks

I still have 1 month to cancel the contract...so plz give me ur advice. thx

200/Unlimited Eve/Wkds Plan - $20.00

* Target Message Tag - $0.00
* Target Message Tag - $0.00

* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* Local Airtime Bonus
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Local Airtime Bonus
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes
* Unl. Local Calls 3 Mths

Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing

Additional Charges**

* System Access Fee - $6.95 - Monthly
* 911 Emergency Svc Access Fee - $0.50 - Monthly

[nitroblu]

@hary6:
i woudln't worry too much about what is shown online. it's usually not correctly shown for some reason.

my pending account change shows something very similar to wat you posted, but i know for a fact my retentions plan is nothing close to what is being listed on rogers. and i verified the plan 3 times over wit the rep when I changed it, and she broke down how all the pricing and credits would be applied on my bill.

[dmpP]

any rogers reps around here want to help me out?

Looking to sign up on the $17.50 plan (or a custom plan) for either rogers or fido (I think I would prefer fido)...

with the 6gb/$30 data
and $15 iphone value pack
iphone 16-GB (will pay the $350 for it, but would prefer to pay $299 or less for it)


switching from Bell... ETF is going to be about $260 - I'm not too pleased with their customer service, and would like to get rid of the last thing holding me to bell.

This is what I've got now with bell..

250 per sec. daytime minutes
call fwd, display, waiting, 3-way calling (never used it), larger vmail, unlimited local calling from 6pm-8am and weekends, 500 outgoing mms/txt/video messages, unlim. incoming messages, 200 CDN LD minutes, and unlimited data on my HTC touch (yes... unlimited data for everything except tethering).

My plan is $17.25 + $0.25 (for 911) + $4.50 (SAF) + $7 (for the data) = $29 + tx per month.

I would be willing to switch for something similar that would be around $40-50 taxes/saf/911 incl.

I should also mention that I have rogers home phone/internet/digital cable... so I know that there would be an additional savings for the 15% bundle by adding the cell...

Thoughts?

Who do I call? Where do I go?

I want to take advantage of the $30/6GB which expires this weekend (Oct 6).


I should mention that I called 4 sales reps, and 1 CSR... and all I got was this

$17.50 airmiles plan
200 min (by the min)
6pm eve/weekends
call wait
+++ all the other features of this plan

plus

I would have to pay $30/6GB
plus $15 iphone value pack.

All in all it would be $79.05/mo (incl. taxes, saf, 911)

That's pre 15% off for the bundle (apparently the 15% off is only 15% off the $17.50, which is only like $2.63)

So it would be about $59.88 + SAF + 911 + tax = ~ $76.08/mo

HELP ME PLEASE!

Still no luck...

I called rogers 3 more times... spoke with supervisors... nada... I called fido... they wouldn't do anything either...

anyone able to help me out?

[Vanilla88]

I was just wondering if it was possible Rogers would buy my contract from Bell or pay for the cancellation fee if I wanted to switch to Rogers. I have been looking at the Iphone for a while and lately the service and customer service for Bell has been terrible. Is there anyway to get Rogers to pay for the fee?

[HBP]

I was just wondering if it was possible Rogers would buy my contract from Bell or pay for the cancellation fee if I wanted to switch to Rogers. I have been looking at the Iphone for a while and lately the service and customer service for Bell has been terrible. Is there anyway to get Rogers to pay for the fee?

I reeeeeeeally doubt it.

[danman227460]

Still no luck...

I called rogers 3 more times... spoke with supervisors... nada... I called fido... they wouldn't do anything either...

anyone able to help me out?

Like I mentioned before, you will get nothing special if you want the Iphone. For some reason, Rogers dislikes giving discounts for that phone. Might be the agreement between them and Apple or Rogers thinks the phone is too special for discounts.

Your best bet is to get a discount first THEN say you want the Iphone. You might get lucky and they will give it to you.

[dmpP]

Like I mentioned before, you will get nothing special if you want the Iphone. For some reason, Rogers dislikes giving discounts for that phone. Might be the agreement between them and Apple or Rogers thinks the phone is too special for discounts.

Your best bet is to get a discount first THEN say you want the Iphone. You might get lucky and they will give it to you.

every time I call in, they ask me what phone I'm interested in... what do I tell them?

[gman]

every time I call in, they ask me what phone I'm interested in... what do I tell them?

"I have not decided. Can we talk about that later? Well, if you can't give me a better package than the competition, it won't really matter which phone I want, right? "

[danman227460]

every time I call in, they ask me what phone I'm interested in... what do I tell them?

Lie or BS. That is really the only way to deal with them. It might seem unethical but just say you want the N95, negotiate with them then say you changed your mind and wanted the Iphone instead or you can use gman's line. That might not work too well as even if they match the plan, they won't give you discounts on the add ons if you mention the Iphone. Though like mentioned in some posts, its a hit or miss. Some reps will just ignore you and tell you they will have to remove all credits or this plan won't work with the Iphone while some with a little yelling will give it to you.

If that doesn't work, you have to walk into a Rogers store and talk to a rep or you can try retentions but that doesn't work if you don't have an account with them.

In the end though, it is much harder for you to get a good plan because you are a new customer and have no power compared to a person who has been with them for 2 years or more.

[nitroblu]

"I have not decided. Can we talk about that later? Well, if you can't give me a better package than the competition, it won't really matter which phone I want, right? "

might be jsut me, but that comes off as a bit rude, so i definitely wouldn't say that.

[zweinstein]

might be just me, but that comes off as a bit rude, so i definitely wouldn't say that.

maybe a little bit rude. You should probably just say you want the N95. Then, when you are done negotiating the plan, tell them to note it on the account. Then call back the next day and say you would like to accept the deal and get an iPhone. If they say that is not possible, keep calling until you get someone that will let you get and iPhone with that plan.

[mkylau]

maybe a little bit rude. You should probably just say you want the N95. Then, when you are done negotiating the plan, tell them to note it on the account. Then call back the next day and say you would like to accept the deal and get an iPhone. If they say that is not possible, keep calling until you get someone that will let you get and iPhone with that plan.

or say you want the N95 and actually keep it =D. Its a great phone, really!

[DrkMnX]

I was able to get a small discount on my HUP for a N95 at $149.99 with no admin. However, I just got my bill on Friday and they charged me the regular price of $199.99 + $35 admin. Do I have to call in to tell them to make the correct adjustments or will they automatically fix it and credit me? If I do call in, do I talk to retentions or the billing department to fix the billing error?

[HBP]

I was able to get a small discount on my HUP for a N95 at $149.99 with no admin. However, I just got my bill on Friday and they charged me the regular price of $199.99 + $35 admin. Do I have to call in to tell them to make the correct adjustments or will they automatically fix it and credit me? If I do call in, do I talk to retentions or the billing department to fix the billing error?

Call them, retentions.

[nitroblu]

Then, when you are done negotiating the plan, tell them to note it on the account. Then call back the next day and say you would like to accept the deal and get an iPhone. If they say that is not possible, keep calling until you get someone that will let you get and iPhone with that plan.

on a similar note, if i already accepted an offer from retentions, and call in tomorrow to withdraw the changes, will that offer that I accepted still stand for 30 days from time of being offered? or will have have to re-negotiate from scratch?

that sounds a bit confusing...in other words, can it still stand as an offer that I can re-accept after I request to cancel the changes?

[dmpP]

maybe a little bit rude. You should probably just say you want the N95. Then, when you are done negotiating the plan, tell them to note it on the account. Then call back the next day and say you would like to accept the deal and get an iPhone. If they say that is not possible, keep calling until you get someone that will let you get and iPhone with that plan.

I spoke w/ 2 reps today re: n95 and plan... instead of iphone (never mentioned iphone)... no discounts or anything offered to me...

I don't want an n95... I have an HTC touch... and I'm pleased with it... only reason for changing would be to get the iphone...

[shopper-X]

I spoke w/ 2 reps today re: n95 and plan... instead of iphone (never mentioned iphone)... no discounts or anything offered to me...

I don't want an n95... I have an HTC touch... and I'm pleased with it... only reason for changing would be to get the iphone...

Retentions is closed on Sunday, is it not?

[dmpP]

Retentions is closed on Sunday, is it not?
on the phone right now waiting for them...just spoke with a really friendly first-line rep... they were going to transfer me to the data dept - but they're closed today. He did say that he's going to transfer me to the cancellations dept - and they'll be able to help me out.... :-)

[hellodan]

Had a chat with a nice fellow at retentions today (I said "cancel my phone" in the automated thing, i thought that directed you to customer service first who transfers you to retentions? Oh well, apparently he was retentions)

My previous contract, should still have another month or so on it (not really sure, its sometime around now), but due to an error in their system (I transferred the account to my own name a few months ago, it was initially under a family member's) he waived it (unknowingly) since their system accidentally renewed the contract when it was transferred (meaning.. closing date 2011).

He took a look at my previous charges, and immediately offered that popular plan:

$20/month
250 daytime min
unlimited evenings/wknds
CallID,Voicemail
+100 long distance minutes (because he noticed I has long D charges)

After taxes and SAF = $31.03.... Added 30 txt msgs for $3, since I got dinged almost $6 last month.

He asked me If i wanted a phone, so I asked for the Pearl 8120, he could only give it to me for the advertised contract price of $49.99 but I had to pay the additional $35 activation fee. He wouldn't budge on that.

I had to cancel the phone, since he didn't have the color i wanted in stock. Tried to get me to take the red one :( So apparently I can call in next time to get it.

The associate was extremely nice, and I appreciated his understanding and efforts to help me cut down my costs and get me a replacement for my dying razr.

I'm satisfied. Thanks a lot to OP and everyone else for sharing their experiences.

[zweinstein]

on a similar note, if i already accepted an offer from retentions, and call in tomorrow to withdraw the changes, will that offer that I accepted still stand for 30 days from time of being offered? or will have have to re-negotiate from scratch?

that sounds a bit confusing...in other words, can it still stand as an offer that I can re-accept after I request to cancel the changes?

I have no idea. If you are happy with it, why would you withdraw the changes?

[nitroblu]

I have no idea. If you are happy with it, why would you withdraw the changes?

oh, i wanted to do a HUP, but completely forgot to ask for it cuz i was so happy with what i was getting hahahah

and I figure now would be the best time with a HUP since i'm renewing for a 3 yr contract

[dmpP]

so... I've FINALLY had some decent luck...

I (after about 15 calls and 3 hours of being on the phone with Rogers) got an amazing rep in the cancellations dept. Keep in mind that I don't have a cell with Rogers - I will be transporting my # from Bell. I do have rogers for cable, internet, and home phone.

This rep was amazing... I think his name was Casey. I was on the phone with him for like 35 min. I explained that I was transferred from a sales rep, because the data services area was closed, and that he would be able to set me up with something similar to the Bell plan that I've got.

He put me on hold, spoke with his supervisor, and was authorized to basically give me whatever I wanted for the price I wanted. I don't want to totally abuse it. I had to leave - I was meeting some people for dinner.

He told me that he's going to call me when he starts his shift tomorrow at 5pm, and he's going to spend about an hour today to build a plan for me.

He said that he'll be able to give me the $17.50 plan, with the $15 value bundle, and the $30/6GB and throw in more minutes, and CDN long distance, and some discounts and whatnot.

I'm somewhat skeptical - but we'll see tomorrow eve...

I'll post whatever I can get from them.

I never mentioned the iPhone. I suggested that I want the Moto. Rokr. He suggested the iPhone to me. When I talk with him tomorrow, I'll mention that I want the iPhone 16GB (white).

I'm feeling hopeful though...

[steph053]

I called retentions to get a better plan for my dad, who's been a customer with rogers since the cantel days. Somehow we ended up talking about my account and the rep who was really nice said she could give me the $15 value pack with unlimited mobile browsing for $10. Since I already have the $11 value pack with a $10 credit, I asked her if she could swap my current 11 value pack with the one she is offering. She did that for me and I was able to access the vision sections of my k850i. I was a little scared about what unlimited mobile actually meant so I called a normal service rep. She told me that I actually have a $15 value pack, not a $10 value pack.

Do you guys think she screwed up my plan or is it possible that what the normal reps have on their screen differs from retentions? I don't want to call retentions again because I've called so many times already and don't want to get flagged or something. Should I just wait for my next bill in November to find out? I feel so dumb for not having her make a note on my account that she was giving me the value pack at a lower price. As for the mobile browsing, supposedly it only include browsing on the rogers mall site according to the normal service rep. Now I'm freaked out over charges in data and my new plan.

[guyarchangel]

I called retentions to get a better plan for my dad, who's been a customer with rogers since the cantel days. Somehow we ended up talking about my account and the rep who was really nice said she could give me the $15 value pack with unlimited mobile browsing for $10. Since I already have the $11 value pack with a $10 credit, I asked her if she could swap my current 11 value pack with the one she is offering. She did that for me and I was able to access the vision sections of my k850i. I was a little scared about what unlimited mobile actually meant so I called a normal service rep. She told me that I actually have a $15 value pack, not a $10 value pack.

Do you guys think she screwed up my plan or is it possible that what the normal reps have on their screen differs from retentions? I don't want to call retentions again because I've called so many times already and don't want to get flagged or something. Should I just wait for my next bill in November to find out? I feel so dumb for not having her make a note on my account that she was giving me the value pack at a lower price. As for the mobile browsing, supposedly it only include browsing on the rogers mall site according to the normal service rep. Now I'm freaked out over charges in data and my new plan.

Well I know for the Rogers student plans you could:

Add the $15 VALUE PACK AND GET $5 Credit OFF MSF
Unlimited On-Device Mobile Browsing
125 Sent Text Messages
50 Sent Picture/Video Messages
Call Display with Name Display
Enhanced Voicemail
Mobile Backup7
WhoCalled™
https://www.rogers.com/web/content/wireless-plans/studentplans

so that could be what you got, but I would definitely call again to clarify or ensure you get a $5 credit, rather than wait for the next bill. I know when I had the $15 value pack added, the retentions rep forgot to add the "Value Pack $5 off MSF", called the next day to the normal rep and got it fixed.

[mcewen]

Going to post this here and on Howardforums… hopefully someone will be able to help.

I have a friend who is on Rogers… contract nearing expiry.

She has an unlocked iphone. If she calls retentions, and renegotiates an extention… how does the 6 gig data work on Rogers with an unlocked iphone? Have some people had problems? (I heard that the 6gig data plan has been extended till the 7th.. is that correct?

Thanks

[dmpP]

Going to post this here and on Howardforums… hopefully someone will be able to help.

I have a friend who is on Rogers… contract nearing expiry.

She has an unlocked iphone. If she calls retentions, and renegotiates an extention… how does the 6 gig data work on Rogers with an unlocked iphone? Have some people had problems? (I heard that the 6gig data plan has been extended till the 7th.. is that correct?

Thanks

it's been extended until Oct 6 - today... but only for anything that's not a blackberry... so yes, you can get the 6GB/$30 on an iphone but today is the last day...

[-=Wraith=-]

how does the 6 gig data work on Rogers with an unlocked iphone?

It doesn't

[dmpP]

It doesn't

way to be helpful.... how about an explanation as to why "it doesn't" ???

[djgee]

It doesn't

It does work.

There are references to people with 6gb plans on unlocked phones.

http://www.howardforums.com/showthread.php?t=1438011&highlight=unlocked+6gb+plan

http://www.howardforums.com/showthread.php?t=1433004&highlight=unlocked+6gb+plan

[nitroblu]

if i already accepted an offer from retentions, and call in tomorrow to withdraw the changes, will that offer that I accepted still stand for 30 days from time of being offered? or will have have to re-negotiate from scratch?

that sounds a bit confusing...in other words, can it still stand as an offer that I can re-accept after I request to cancel the changes?
anyone?

[konfusion666]

anyone?

this is largely REP-DEPENDANT I've found...

For me:

after i cancelled my first retention plan before it began, then tried to re-negotiate a new retention plan, the rep I got was a pissant who refused to give me anything other than the original retention plan.

so i had to call multiple times to actually re-nego...

[vvaffles]

I got this plan after a couple of calls

250 mins
unlimited evn/wkns
unlimited txt
evn starts at 6
vm
rogoers to rogers
call id

for 26 (25.78 or sumthing like that) dollars total (saf & tax & 911 fee included)

[dmpP]

I got this plan after a couple of calls

250 mins
unlimited evn/wkns
unlimited txt
evn starts at 6
vm
rogoers to rogers
call id

for 26 (25.78 or sumthing like that) dollars total (saf & tax & 911 fee included)

that sounds pretty good...

[danman227460]

It doesn't

It does, I have it on my E71.

It does work.

There are references to people with 6gb plans on unlocked phones.

http://www.howardforums.com/showthread.php?t=1438011&highlight=unlocked+6gb+plan

http://www.howardforums.com/showthread.php?t=1433004&highlight=unlocked+6gb+plan

Correct. As long as you are using Rogers Internet as your access point, you will be fine. That is until they start using IMEI tracking to crack down on us. But I don't think that is gonna happen. They are making a killing off the people using the data plan besides the Iphone.

[vvaffles]

did any 1 ever get a discount on the 6gb data plan?

[danman227460]

did any 1 ever get a discount on the 6gb data plan?

Supposedly I did but I am not sure. The online plan is bad for describing what you have and what you don't have. I am afraid to call in and ask incase they want to take it away from me. So I'm waiting for the end of the month before my next bill comes up.

[mcewen]

ok... my friend (see above) just called Rogers....

here is what they offered.. it seems pretty bleh.. but I'd like to hear the experts...

3 year renewal. no new phone (at least no new phone negotiated yet).

20 - 250 mins 8pm, R2R
5 - 6 pm option
15 -iphone pack
30 6 gig data plan
6.95 saf
.50 911
77.45 + tax.

now... I personally don't think this is very good... the only "sweeteners" that I see here are R2R and a few dollars cheaper for the base plan.

Apparently she was told they cannot give the 17.50 plan any longer. What types of credits are available for the iphone valpack?

I think she'd also like to add the $4 international texting (and perhaps lose the R2R).

If she doesn't take a new phone... what are the chances of getting this on a 2 yr plan only....
if she does take a new phone (which... she probably won't ever use).... what is the N95 going for these days on a resale BNIB?

[vvaffles]

the 6 pm option and the iphone pack they can give it to you for free depending on ur rep, i've tried getting the data pack discounted but no luck...

[sunchaser53]

my brother and I were just signed up with 3 years plan with HUP as well through the retention with $20 plan they offered us. (excluding taxes and all other fees)

however, are we qualified to get this $50 manufacture mail in rebate, since we have two coupons from The Source? If yes, did we just mail a copy of our statement with the rebate form? He got the BB pearl and I got Nokia N95.

A quick answer would be appreciated.

Thanks,

[phiLLy11]

Eh :|

I just got: $27.45

250Minutes
Caller ID
6PM E/W

It seems okay, much better than what I had before.

And she told me to just add the $10 2500TXT MSGs after 3 months, since I get unlimited Text/Video/Picture Messaging for 3 Months.

[Aerius Zension]

Does anyone have the Nokia N95? I'm getting the iPhone delivered soon, but I thought someone said they had more bargaining power over Rogers with the N95 than the iPhone.

If you do, what kind of deal did you get?

[iceberg]

I got the N95 for 199.99 without the vision plan package.

They also offered me a $20 plan that includes:
250 anytime min. + 50mins
evening and weekends after 6
call display
Rogers 2 Rogers calling

[steph053]

Well I know for the Rogers student plans you could:

Add the $15 VALUE PACK AND GET $5 Credit OFF MSF
Unlimited On-Device Mobile Browsing
125 Sent Text Messages
50 Sent Picture/Video Messages
Call Display with Name Display
Enhanced Voicemail
Mobile Backup7
WhoCalled™
https://www.rogers.com/web/content/wireless-plans/studentplans

so that could be what you got, but I would definitely call again to clarify or ensure you get a $5 credit, rather than wait for the next bill. I know when I had the $15 value pack added, the retentions rep forgot to add the "Value Pack $5 off MSF", called the next day to the normal rep and got it fixed.


I never told her I was a student so I don't know... Anyway, I'm going to have to call back since we ordered the wrong phone and want something else instead. The only thing is on the order form, we were charged 70 for the phone instead of 20 and also charged activation fee when she said she was going to waive it.

I noticed that there was a rebate of 50 in the package so is that there to offset the activation?

Now I don't know whether the things she was telling me were ever correct.. omg.. I even confirmed the plans with her twice and had her give me the plan totals.

[DaMaGe v2]

i accepted a retention plan just 10 minutes ago and read about some better plans here... is it too late to re-negotiate or cancel my plan? it shouldnt be though becuase he says the new plan doesnt start till the next billing period which is next month..right?

[nitroblu]

this is largely REP-DEPENDANT I've found...

For me:

after i cancelled my first retention plan before it began, then tried to re-negotiate a new retention plan, the rep I got was a pissant who refused to give me anything other than the original retention plan.

so i had to call multiple times to actually re-nego...

thanks, i'll give it a try when I call in again. Should I ask the rep first about it? ie. "If I want to withdraw the changes to my plan, can I renegotiate some features based the plan I previously accepted?" or sumthin along those lines?

[Nsxcoolkid]

Here's what I got a few days ago and signed a three year contract.

200 Weekday
Caller ID
Unlimited E/W, Eve starts at 6:00pm
Rogers to rogers
Unlimited incoming

and a free SE w810i (they didn't have the w580i in stock )
Comes to a total of $19.75 per month with SAF, the 911 fee and taxes included.
Thank you RedFlagDeals!!

[Vanilla88]

Can someone explain to me if you can get the iPhone with any plan? i am going to be getting a Data Plan for sure, but i am wondering if they are forcing you to take one of the iPhone plans now or if you can get a different plan on the iPhone? Thanks.

[dmpP]

Can someone explain to me if you can get the iPhone with any plan? i am going to be getting a Data Plan for sure, but i am wondering if they are forcing you to take one of the iPhone plans now or if you can get a different plan on the iPhone? Thanks.

yes... you can use the iphone with ANY plan on Rogers or Fido..

[duhu87]

Nsxcoolkid: Are you saying your plan is roughly $9.73 excluding fees? Doesn't make any sense, if you ask me. Otherwise, that is one sick deal.

[dmpP]

finally... on the phone with an outstanding rep...

$17.50 plan (early eve/wkend @ 6pm, 200 daytime min by the min)
6GB data
1000 CDN LD minutes
iPhone 3G value pack (visual voice mail, 2500 txt, who called, call id)
SAF
911
15% bundle discount (for having cable, internet, home phone, and mobile phone)
Taxes
------------------
Total... $52.78

Getting the 16GB iPhone - have to pay $349 + tax
Not in stock - so I have to wait for it
Have to pay the ETF to bell... bah... 12-mo left = $240
And have to pay Rogers the activation of $35 - but she gave me 3-mo unlimited incoming calls... which is meh... cause I rarely use it when I'm at work - I use it mostly in the evenings...

all in all... i'm pretty satisfied with everything - considering this is a brand new activation for me....

[Firestorm]

Just an update, but I'm still getting $30 monthly credits on a $25 base plan. I think the $5 just shows up asa monthly service credit because it's supposed to be the $5 student discount on a value pack. Then again, I'm not getting 6PM early calling so who knows. I'm happy with my plan and don't feel like fighting for something I don't need.

[shopper-X]

my brother and I were just signed up with 3 years plan with HUP as well through the retention with $20 plan they offered us. (excluding taxes and all other fees)

however, are we qualified to get this $50 manufacture mail in rebate, since we have two coupons from The Source? If yes, did we just mail a copy of our statement with the rebate form? He got the BB pearl and I got Nokia N95.

A quick answer would be appreciated.

Thanks,

Read the small print. I think you have to mail them a copy of the HUP invoice.

[Mad.Whack]

Here's my newly revised plan.

250 Min
1000 LD min
WE/WN @ 6pm
Unl. Incoming
2500 txt msg
1000 Pic/vid msg
Caller id, voicemail

drum roll.... 20$ + fees/tax

I call once a year to get something new :) I think I have 35$ in monthly credits.

Just read the first post...

[Spade1]

Hi. I was wondering if someone could tell me what a good deal on the iPhone would be? I've been with rogers for about 13 years now, and the best thing the could offer me was this

700 anytime minutes
1000 ld canada
rogers to rogers
e/w from 6pm
cid
cw
voicemail

$50

I thought this was a good deal, but after reading what other ppl have gotten, smells a bit of a ripoff to me. Considering i need to get the $30 6/gb data plan with it, seems as if im being had. Should i hold out for this at 40 bucks a month and maybe get the data cheaper? Im gonna try callin again tommorow and not mentioning the iphone off the top. Thanks

[nitroblu]

Here's my newly revised plan.

250 Min
1000 LD min
WE/WN @ 6pm
Unl. Incoming
2500 txt msg
1000 Pic/vid msg
Caller id, voicemail

drum roll.... 20$ + fees/tax

I call once a year to get something new :) I think I have 35$ in monthly credits.

Just read the first post...
nice
what do you say to them to get them to add a new feature? do you just ask if they can add it on with a discount?

[per_te]

called rogers retentions, got this plan :) i think it's pretty good... better than what i used to get.... would be better if txt msgs were included

$20 + SAF + 911 + tax
- 250 daytime
- 100 LD
- unlimited even/wknd 6pm
- unlimited incoming
- R2R
- voicemail, caller ID

+ $30 for 6GB data plan
+ $5 for 2500 txt msgs ($10 plan)

[forgiven]

Hey guys, I can't seem to find the 7-11 thread ($100 card, free nokia good for 365 days) anymore. Can anyone share the link please??? Thank you :)

[danman227460]

Hey guys, I can't seem to find the 7-11 thread ($100 card, free nokia good for 365 days) anymore. Can anyone share the link please??? Thank you :)

This one you looking for:

http://speakout7eleven.ca/

It was under expired deals:

http://www.redflagdeals.com/forums/showthread.php?t=484786&highlight=Speakout

[Mad.Whack]

nice
what do you say to them to get them to add a new feature? do you just ask if they can add it on with a discount?

I'm just diplomatic and I mention competing offers/discounts. That's usually all it takes, they just need a reason to give you a discount.

[Whizod]

I'm just diplomatic and I mention competing offers/discounts. That's usually all it takes, they just need a reason to give you a discount.

what exactly are the competing offers/discount from other providers that rogers would match your $20 plan? I've been trying to get the exact same plan with no luck =\

[Mad.Whack]

what exactly are the competing offers/discount from other providers that rogers would match your $20 plan? I've been trying to get the exact same plan with no luck =\

I don't actually try to match anything. When I call I have a set idea of what I want. I use competing offers as leverage. If you are persuasive you can get anything.

[nitroblu]

has anyone successfully tried to renegotiate some terms of their retentions plan before the changes came into effect after accepting an offer (ie. trying to trade off one feature for another, or doing a HUP at the 3yr contract renewal price)?

[delhite]

signed up as a new customer for a member of family with the BB Bold

paying 68.45 +tax

how'd i do??

My Current Price Plan
250Unlimited Eve/Wkds Plan - $20.00

6PM Early Eve. Calling Option
Unl. Local Calls 3 Mths
Unlimited Incoming Calls Opt.

Additional Services
Call Forward/Trans.Pay Per Use
125 Sent/Unlim Received Text
Windsor/Detroit Rate Following
Detailed Billing

Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
911 Emergency Svc Access Fee - $0.50 - Monthly

Discount(s)
Telesales Activation Fee Cr - To be removed on 28/10/2008
Value Pack 1 Month Credit - To be removed on 28/10/2008
Digital Call Display Credit - To be removed on 29/09/2011
Telesales Monthly Fee Credit - To be removed on 28/10/2008
Monthly Plan Credit 3 Yr - To be removed on 02/10/2011
Monthly Plan Credit 1 Yr - To be removed on 05/10/2009
Monthly Plan Credit 1 Yr - To be removed on 05/10/2009
33.3% Disc VMail to Text
33.3% Value Pack Add-on Disc.

My Current Wireless Essentials

6PM Early Eve. Calling Option All
Rogers to Rogers Calling All
$11 Value Pack All
Unlimited Incoming Calls Opt. All
BlackBerry (BIS) Svc 8GB All

[Vanilla88]

Here's my newly revised plan.

250 Min
1000 LD min
WE/WN @ 6pm
Unl. Incoming
2500 txt msg
1000 Pic/vid msg
Caller id, voicemail

drum roll.... 20$ + fees/tax

I call once a year to get something new :) I think I have 35$ in monthly credits.

Just read the first post...

would love to get your plan!

[DaMaGe v2]

Here's my newly revised plan.

250 Min
1000 LD min
WE/WN @ 6pm
Unl. Incoming
2500 txt msg
1000 Pic/vid msg
Caller id, voicemail

drum roll.... 20$ + fees/tax

I call once a year to get something new :) I think I have 35$ in monthly credits.

Just read the first post...

how do you call once a year? dont you have to sign a contract whenever they give you an offer

[Firestorm]

I'll say the same thing I said like a month ago about discounts. I think the biggest mistake is asking for a retention plan. Take a market plan and work from there with discounting features. If you start with a retention plan (the $20, 200 mins, early 6pm) then I think the amount of discounts you can get are severely restrained do to you already being on a special plan.

[tomjose]

Here's what I got a few days ago and signed a three year contract.

200 Weekday
Caller ID
Unlimited E/W, Eve starts at 6:00pm
Rogers to rogers
Unlimited incoming

and a free SE w810i (they didn't have the w580i in stock )
Comes to a total of $19.75 per month with SAF, the 911 fee and taxes included.
Thank you RedFlagDeals!!

19.75 taxes and everythign in?? Too hard to believe that .... unless you have been with rogers for like 20 years or smthing./

[Mad.Whack]

how do you call once a year? dont you have to sign a contract whenever they give you an offer

That's a good point.
Let me put it this way, rogers makes money off you, me and every other client regardless of the price they pay. So if I call in one year into a 3 year contract and say I'm willing to extend my contract by 1 year (ie. signing another 3 year contract) they are all ears, that's another year of guaranted revenue/profits.

[ma678]

Has anyone heard that I'll lose incoming call free if I switch from Fido to Rogers?

[Gogi]

I called them back today after I cancelled my contract on September 26th. I reversed my cancellation and paid off some outstanding balances. In return, I talked to retention and they gave me the following :

250 Daytime Minutes
Unlimited Incoming Calls
Unlimited Rogers to Rogers
Unlimited Evenings and Weekends at 5 pm
100 Long Distance Minutes
Caller ID
Voicemail
2500 Text Messages

+ $30 for 6GB Data

All together, taxes in comes to $65.40. I think that's pretty decent, no ?

[Major_Malfunction]

Well i tried calling them and got nowhere :evil:

I am on the 1200 min $150 a month plan that includes voice mail and text NO data and i pay my bills every month
which are usually around $200.00 as i always go over my 1200 mins :evil:

Told them i called Telus and was being offered the same plan plus unlimited data for $150 a month and Telus was willing to throw in a HTC Diamond for $150

The best they could offer me was a N95 for $200.00 and 1gb of data for a extra $6.00 a month


The CSR kept trying to offer me a BlackBerry and i had to tell him 5 times i am not a lover of the Berry

I am really thinking of switching to Telus the only thing that turns me off is they are not GSM

I asked about what they could do on a Iphone andwas told they would NOT offer a Iphone on the plan i am on :evil:

And to add insult to injury i was in the States on the weekend and stopped in a ATT store

Saw a unlimited voice and data plan for the iphone for $130.00 a month thats unlimited mins anywhere in the USA.
Damn we get ripped off here

MM

[dmpP]

Well i tried calling them and got nowhere :evil:

I am on the 1200 min $150 a month plan that includes voice mail and text NO data and i pay my bills every month
which are usually around $200.00 as i always go over my 1200 mins :evil:

Told them i called Telus and was being offered the same plan plus unlimited data for $150 a month and Telus was willing to throw in a HTC Diamond for $150

The best they could offer me was a N95 for $200.00 and 1gb of data for a extra $6.00 a month


The CSR kept trying to offer me a BlackBerry and i had to tell him 5 times i am not a lover of the Berry

I am really thinking of switching to Telus the only thing that turns me off is they are not GSM

I asked about what they could do on a Iphone andwas told they would NOT offer a Iphone on the plan i am on :evil:

And to add insult to injury i was in the States on the weekend and stopped in a ATT store

Saw a unlimited voice and data plan for the iphone for $130.00 a month thats unlimited mins anywhere in the USA.
Damn we get ripped off here

MM

why not try to get them to give you 1000CDN LD for $5, and unlimited incoming? Might be easier to get those 2 things added... that should help cut down on the minutes that you use...

why do you use so many minutes?

[dmpP]

Has anyone heard that I'll lose incoming call free if I switch from Fido to Rogers?

no offense... but why would you think that rogers would retain what you have setup with fido?

yes... rogers owns fido... but essentially it would be a new activation... which means everything from scratch... you might be lucky and be able to negotiate free incoming calls on your new activation...

[Major_Malfunction]

why not try to get them to give you 1000CDN LD for $5, and unlimited incoming? Might be easier to get those 2 things added... that should help cut down on the minutes that you use...

why do you use so many minutes?

Only about half my mins are long distance.

As for why i use so many mins

Well i travel a lot and people are always trying to get a hold of me
Most calls are for troubleshooting which never tend to be short calls

I was driving back from London Ont to Mississauga one day last week and had a conversation with our office in Ottawa during the entire drive.

I have had bills that have been over $500 a month at times
I am just lucky the company pays for the entire bill no questions asked

MM

[nitroblu]

I have had bills that have been over $500 a month at times
I am just lucky the company pays for the entire bill no questions asked

wat would be the point of getting a retention plan then? just add a data plan (if that's wat you're looking for), and get your company to cover it?

[NerV]

Only about half my mins are long distance.

As for why i use so many mins

Well i travel a lot and people are always trying to get a hold of me
Most calls are for troubleshooting which never tend to be short calls

I was driving back from London Ont to Mississauga one day last week and had a conversation with our office in Ottawa during the entire drive.

I have had bills that have been over $500 a month at times
I am just lucky the company pays for the entire bill no questions asked

MM

You definitely need to get unlimited incoming and 1000 LD mins. That would be a very good option, since you get incoming calls more often than outgoing.

[nsX-]

So I just got done speaking to rogers after adjusting my plan.I asked the person if I could unlock my phone since my mom is using fido and im using rogers.I have a brand new phone for her ,but its only for rogers.I spoke to the rogers rep and he told me I should google unlocking phones for free and what not.Does anyone know a reliable website on to do this?I know it isnt much to unlock a phone , but if anyone knows more to doing this I would appreciate the advice / help.

[Mad.Whack]

So I just got done speaking to rogers after adjusting my plan.I asked the person if I could unlock my phone since my mom is using fido and im using rogers.I have a brand new phone for her ,but its only for rogers.I spoke to the rogers rep and he told me I should google unlocking phones for free and what not.Does anyone know a reliable website on to do this?I know it isnt much to unlock a phone , but if anyone knows more to doing this I would appreciate the advice / help.

Some older nokia phones can be unlocked for free.
Just go on craigslist/kijiji, you should be able to fin d someone to unlock it for you for 20-30$ max.

[Aj23]

I know this is a retention thread, but what can a new customer get? I've been looking at the plans here, and they seem good, but I'm currently not a rogers customer. I was going to try and get a family plan with 3 lines, but then decided that I might just try and get 3 good plans. I'm probably going to go to a third party store and tell the employee that I want 3 lines, and hopefully he will offer a good deal since they will make a commision on each sign up. What should I try and get as a new customer? Or maybe I'll try negotiating on a family plan...

[mlerner]

Has anyone heard that I'll lose incoming call free if I switch from Fido to Rogers?

Yes of course, Rogers does not have unlimited incoming on public plans, only some corporate plans.

[alexkidd]

I called them back today after I cancelled my contract on September 26th. I reversed my cancellation and paid off some outstanding balances. In return, I talked to retention and they gave me the following :

250 Daytime Minutes
Unlimited Incoming Calls
Unlimited Rogers to Rogers
Unlimited Evenings and Weekends at 5 pm
100 Long Distance Minutes
Caller ID
Voicemail
2500 Text Messages

+ $30 for 6GB Data

All together, taxes in comes to $65.40. I think that's pretty decent, no ?

Ya thats exactly the same as my plan its awesome. I got my 6gb for $15 a month tho :D

[nsX-]

Can someone can me a brief explanation on how the family plan bill works out?Is it just one letter sent? or Sent to both parties.I just changed my plan earlier today ,but have given thought about a family plan 45dollar one which would bring me and my brothers bill to a total of 75 a month with SAF+caller id.Both of us would get 400 mins combined unlimited evenings and weekdays starting from 9pm-7am along with us both getting our own essential my5 for texting and unlimited calls.Both me and my brothers plan are on 17.50 with caller id + saf we are both paying 35 a month roughly.So splitting 75 seems more reasonable 37.50 with practically the same plan,but with my5 included.

If someone can explain how family plans works that would be appreciated.Also i plan to move out in January for college.So not sure if we would still be eligible for a family plan.

[tigershot]

Just a little update. A while ago, I got a new plan and yesterday I called to see if my bill will be what I am expecting it to be and got this super nice guy, and he added voicemail and text on my plan.

So now, this is what I have:
• 275 mins anytime
• Unlimited after 6pm/Evenings/Weekends
• Unlimited Incoming
• Caller ID/VoiceMail/Text Messages
• 100 Canadian Minutes
• 6gb Data Plan
• SAF + 911
All for $52. I rounded this up. It comes to $51 something.

[nitroblu]

i jsut called rogers to do a HUP with my retentions plan, and the CSR I spoke to said I couldn't do it with retentions b/c I still had a corp code on my account (retentions plan doesn't kick in til Nov.)

So I ask if the corp code would be removed when I switched to my new retentions plan in Nov., and she said no????? I'm extremely puzzled by this, because I remember asking the CSR who set up my retentions plan for me if my corp code would stay, and she said it would be removed with the new plan (in fact, she said it HAD to be removed, and I was totally ok with this, b/c one of the reasons I got the retentions plan was to remove the corp code).

I'm so confused now...so who's the one with the right info:confused: :confused: :confused:

[HamsterGirl35]

Did anyone successfully added a new line to existing account with same plan (retention, CID & R2R included, no extra fee) for the new phone#?

I tried, they told me no.....please help....

[surgimus]

So I got my first bill on the new contract, what do you peeps think?

<a href=http://www.freeimagehosting.net/><img src=http://www.freeimagehosting.net/uploads/940854089e.jpg border=0 alt="Free Image Hosting"></a>

[dmpP]

Did anyone successfully added a new line to existing account with same plan (retention, CID & R2R included, no extra fee) for the new phone#?

I tried, they told me no.....please help....

this is what I got as a NEW activation... having said that - I did this on Monday... so who knows what's going to get messed up when I get my iPhone and get my first bill...

http://www.redflagdeals.com/forums/showpost.php?p=7527433&postcount=17863

[dmpP]

So I got my first bill on the new contract, what do you peeps think?

<a href=http://www.freeimagehosting.net/><img src=http://www.freeimagehosting.net/uploads/940854089e.jpg border=0 alt="Free Image Hosting"></a>

the image doesn't work...

[NerV]

Hey guys! I see that people keep getting the 6GB/$30 data plans. I went to rogers website, and I couldn't find any more info about that. I know the promotion was done on Oct, 6th and the only info I could find is >>> http://your.rogers.com/business/wireless/plans_services/business_plans.asp?plan=dataservice&cat=2&typ=2&cm_mmc=grdrt-_-all-_-en-_-datainfo. Is retention department able to apply the 6GB plan?

[surgimus]

New link for that first bill

http://www.imagebam.com/image/7f829e15329315

[rahulpatel1987]

i got for $ 30 on 3 year contract

250 daytime
Caller ID, Call Forward
Voice mail
Free Incoming
Unlimited Network Calling
Unlimited Eevening/Weekend starting at 9pm

I want to know was it a good deal??

[c5ho]

New link for that first bill

http://www.imagebam.com/image/7f829e15329315

You're getting $32 worth of credits?!!!

[chinsterr]

New link for that first bill

http://www.imagebam.com/image/7f829e15329315

HAHA why the hell do you need all those credits/free stuff when you only use your cell for 3hrs/month?

[shopper-X]

You're getting $32 worth of credits?!!!

They are in SK so Rogers will do what they can to get a new customer.
I, myself have the $10 promo plan (250min, R2R Network, and 6pm) from last year with a $10 credit. I'm only paying for the $20 value pack and $5 for 1,000 CND LD (SAF and taxes extra).

I might have to try for another plan but the R2R Network and 6pm is a must for me. Also, now that Sasktel has the $30 Unlimited Email, IM & Web addon for Blackberry's I'm going to try for a real Data plan and MSF credit.

[c5ho]

They are in SK so Rogers will do what they can to get a new customer.
I, myself have the $10 promo plan (250min, R2R Network, and 6pm) from last year with a $10 credit. I'm only paying for the $20 value pack and $5 for 1,000 CND LD (SAF and taxes extra).

I might have to try for another plan but the R2R Network and 6pm is a must for me. Also, now that Sasktel has the $30 Unlimited Email, IM & Web addon for Blackberry's I'm going to try for a real Data plan and MSF credit.

Darn you Westerners. :cheesygri Good for you guys.

[dmpP]

New link for that first bill

http://www.imagebam.com/image/7f829e15329315

how did you manage that? Looks like you're only paying for the 6GB $30 data... lol

was this a new activation? retention?... wow....

[konfusion666]

New link for that first bill

http://www.imagebam.com/image/7f829e15329315

isn't that a corpo plan? it says "incoming inter COMPANY calls" at the bottom.

[afterburn999]

What kind of plan can you guys recommend for me, i am only looking to pay close to $20 a month give or take a little and i want a new phone so i will be going on a 3 year plan.

All i really need is like 200 minutes, caller id and 50 text messages, anyone know of something like this ?

[nitroblu]

What kind of plan can you guys recommend for me, i am only looking to pay close to $20 a month give or take a little and i want a new phone so i will be going on a 3 year plan.

All i really need is like 200 minutes, caller id and 50 text messages, anyone know of something like this ?
tell the reps exactly that, and they'll give you the "Best" they can offer, and work from there. they rarely price match other Rogers customers' plans

[nitroblu]

i jsut called rogers to do a HUP with my retentions plan, and the CSR I spoke to said I couldn't do it with retentions b/c I still had a corp code on my account (retentions plan doesn't kick in til Nov.)

So I ask if the corp code would be removed when I switched to my new retentions plan in Nov., and she said no????? I'm extremely puzzled by this, because I remember asking the CSR who set up my retentions plan for me if my corp code would stay, and she said it would be removed with the new plan (in fact, she said it HAD to be removed, and I was totally ok with this, b/c one of the reasons I got the retentions plan was to remove the corp code).

I'm so confused now...so who's the one with the right info:confused: :confused: :confused:
anyone?

[tenen]

This is my new 3 year plan:

-250/Unlimited Eve/Wkds Plan
-Unlimited Incoming
-Value Pack
-Intl & US Text Messaging
-100 LD Minutes
-Data Service Plan 6GB
-SAF
-911
-------
$46.12 + taxes = $52.12


http://www.imagebam.com/image/57e2e215359657

[surgimus]

The thing about the westerners getting better plans is true. The coverage for people living out of the bigger cities isn't very good, so I guess that is our bargaining power for getting more minutes for cheaper I think. They offered me 450 mins and my 5 for $20, or 400 mins and my5 and 1000ld for $20.

Chinster,
374 minutes is over 6 hours...

c5ho,
It looks like 42 in credits hey?

konfusion,
I think the intercompany is when you call rogers? I do have a corp code on there because I'm a student, at the U of S. I don't think I get anything for that though.

dmp,
I started my convo with the rep saying that I'd like to get a data plan, and there were a few things I'd like to change/update before we picked a data plan. The rep offering me 450 minutes and my5 for 20 bucks was all her. I ended up going with 400 and my 5 so I could keep my long distance for free.

[cdbottle1]

anyone?

i jsut called rogers to do a HUP with my retentions plan, and the CSR I spoke to said I couldn't do it with retentions b/c I still had a corp code on my account (retentions plan doesn't kick in til Nov.)

So I ask if the corp code would be removed when I switched to my new retentions plan in Nov., and she said no????? I'm extremely puzzled by this, because I remember asking the CSR who set up my retentions plan for me if my corp code would stay, and she said it would be removed with the new plan (in fact, she said it HAD to be removed, and I was totally ok with this, b/c one of the reasons I got the retentions plan was to remove the corp code).

I'm so confused now...so who's the one with the right info:confused: :confused: :confused:

If you have a Corp PP you cannot remove the company code, because it's attached to your PP if you change it you will have to change the PP as well, non of the retention reps will remove your company code, the best you could do is just call regular CSR and tell that you don't want the company code cause you don't work for the company, and ask the csr to remove it, make sure you ask the csr to check whether it's gonna remove any of the discounts you are getting, if it's not removing any discounts go ahead. Good Luck.

[bubble.tea]

What the HECK is a 'PP'...and from what dark orifice did you pull that one out of? http://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif

[afeld]

What the HECK is a 'PP'...and from what dark orifice did you pull that one out of? http://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif

PP stands for Price Plan

[goat]

HOT DEAL FOR ROGERS CUSTOMERS WHO ARE AIR MILES CARD HOLDERS


Simple, basic plan:

200 daytime
unlimited evening / weekends at 6pm

$17.50 / month


open to anybody that has air miles. just call and ask


NOTE: ONE restriction - you renew for 3 years upon taking this plan. i wonder if you argue enough will they wave this restriction....i didn't try.


EDIT: forgot to say, if this is already in the thread somewhere, please forgive me.

[nitroblu]

If you have a Corp PP you cannot remove the company code, because it's attached to your PP if you change it you will have to change the PP as well, non of the retention reps will remove your company code, the best you could do is just call regular CSR and tell that you don't want the company code cause you don't work for the company, and ask the csr to remove it, make sure you ask the csr to check whether it's gonna remove any of the discounts you are getting, if it's not removing any discounts go ahead. Good Luck.

thanks for the info.

r u sure retentions CSRs wont' remove it though? b/c I remember the retentions CSR i spoke with who said that the corp code would stay on can be removed, but if she did that, I'd lose 25 bonus minutes?

I have absolutely no clue wat she is talkin about though?? my current corp plan has 200 min ONLY, and it's been like that since I signed the contract last year. My upcoming retentions plan only has 250 min, and rep I spoke to who set up the plan for me assured me I would only be getting 250....

that's what made me even more confused...guess I'll hafta call em again tomoro to get this all sorted out?

[goat]

This is my new 3 year plan:

-250/Unlimited Eve/Wkds Plan
-Unlimited Incoming
-Value Pack
-Intl & US Text Messaging
-Data Service Plan 6GB
-SAF
-911
-------
$46.12 + taxes = $52.12


http://www.imagebam.com/image/57e2e215359657


i'm sorry, WHAT?!?
i have a lesser plan and i'm paying $79 / month
what are those monthly credits? and how did you get free incoming?

[nsX-]

HOT DEAL FOR ROGERS CUSTOMERS WHO ARE AIR MILES CARD HOLDERS


Simple, basic plan:

200 daytime
unlimited evening / weekends at 6pm

$17.50 / month


open to anybody that has air miles. just call and ask


NOTE: ONE restriction - you renew for 3 years upon taking this plan. i wonder if you argue enough will they wave this restriction....i didn't try.


EDIT: forgot to say, if this is already in the thread somewhere, please forgive me.

I just changed that plan for me and my brother yesterday and I diddnt have to agree to any 3 year term , as im already on a 3year term with a year and change left before im free.If they extended my contract by another 3 years I will give them hell.

[goat]

i've only been rogers for 2 months, so i didn't mind the 3 year extension.
but yeah, that's what the csr told me

[tenen]

i'm sorry, WHAT?!?
i have a lesser plan and i'm paying $79 / month
what are those monthly credits? and how did you get free incoming?

The credits are:

-250/Unlimited Eve/Wkds Plan ($20 - $15 credit)
-Unlimited Incoming ($10 - $10 credit)
-Value Pack ($11 - $10 credit)
-Intl & US Text Messaging ($4 - $1.33 credit)
-100 LD Minutes ($0)
-Data Service Plan 6GB ($30)
-SAF ($6.95)
-911 ($0.50)
-------
$46.12 + taxes = $52.12


Keep in mind that I was at the end of my 3 year contract and had all the bargaining power. It took me half a dozen calls to get everything straight.
I just asked for the free incoming.

http://www.imagebam.com/image/57e2e215359657

[nitroblu]

@goat:
yes that was posted quite a few pages ago...not that great, it's hard to get discounts on a EPP plan, unless u get lucky and get a really nice rep, which a few ppl have managed to do. didn't get anywhere when I tried though, and several times too.

@nsX:
if you talked to retentions to change to that plan, pretty sure you're renew for 3 yrs now. unless u specifically asked just to change your base plan, which you can do I believe with no extension of contract (although if it's a retentions plan you're changing from, you might want to double check the discounts are kept on the new plan), you effectively renewed your contracts for 3 yrs. It's always like that when you renegotiate your plan with retentions. please anyone correct me if i'm wrong though.

[nsX-]

@goat:
yes that was posted quite a few pages ago...not that great, it's hard to get discounts on a EPP plan, unless u get lucky and get a really nice rep, which a few ppl have managed to do. didn't get anywhere when I tried though, and several times too.

@nsX:
if you talked to retentions to change to that plan, pretty sure you're renew for 3 yrs now. unless u specifically asked just to change your base plan, which you can do I believe with no extension of contract (although if it's a retentions plan you're changing from, you might want to double check the discounts are kept on the new plan), you effectively renewed your contracts for 3 yrs. It's always like that when you renegotiate your plan with retentions. please anyone correct me if i'm wrong though.

If that is indeed the case I will be calling them when I wake up and ask that my contract not be renewed for an additional 3 years.Unless they plan on giving me additional credit for the extension which the person I spoke to failed to mention.

[rahulpatel1987]

for 3 year contract i got:
$30 plan:

250 weekdays
Unlimited eve/week after 9pm
Unlimited incoming
Unlimited Network calling
Voice mail
Caller Id

And Got Nokia 5310 for $29.99..

Can some one tell me me if had got a good deal from rogers?????

[sahilz]

If it is $30 after tax, then yes. But doubt it.

[rahulpatel1987]

no man..its $30+ Acess fee+ tax...???? is it good??

[Atom Bomb]

Well they screwed up my bill again. Some of the credits weren't applied properly. I knew they wouldn't since I had something like $60 in credits on a $20/month plan lol. I made some deals with the lady and she said that since I was so reasonable, they waived the System Access Fee for 3 years to help with the price difference (this actually works to $2 cheaper hah). I really like Rogers :)

[arias86]

for 3 year contract i got:
$30 plan:

250 weekdays
Unlimited eve/week after 9pm
Unlimited incoming
Unlimited Network calling
Voice mail
Caller Id

And Got Nokia 5310 for $29.99..

Can some one tell me me if had got a good deal from rogers?????

You should be able to get all that for 20$ (minus network calling).. also evenings at 9 pm? you should be able to do all of that PLUS evenings at 6 pm for 20-25$, but the unlimited network calling is definitely a plus. however this depends on the revenue your account has generated as well as how many years u've been with them for.

[konfusion666]

no man..its $30+ Acess fee+ tax...???? is it good??

In a word... no. See the post before mine for a full explanation. My suggestion? Call the direct retentions line posted previously and try again.

[stanc]

I've called twice today on 1-888-936-7283, the message saying there are some changes on Rogers and indicates me to call 1-888-rogers-1, then transfer me to customer services.

My current $25 free incoming plan is just ended. Talked with one lady and one gentleman, the best offer they can do is the $17.5 AIRMILE plan - 200min+Unlimited after 6pm. They won't add any other features like CID, R2R,,, for free. Mentioned someone else has better plan, they said they couldn't match it. Furthermore, they even didn't want to give any extra discount on HUP beyond the price on rogers website.

Does anyone know what happened in Rogers Retention Department? Is there anyway I can talk to them directly? :confused:

[Wet Banana]

Okay, so my new price plan finally came into effect today and I was able to confirm everything myself online:

http://img61.imageshack.us/img61/5757/shoppingcellphoneplanaq5.th.jpg (http://img61.imageshack.us/my.php?image=shoppingcellphoneplanaq5.jpg)http://img61.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

Plan effective Oct. 10, 2008.

Monthly Plan is as follows (with values):
__________________________________________________

$20.00 250 daytime mins.
$5.00 Unlimited Evenings and Weekends at 6PM
$10.00 Unlimited Incoming
-$10.00
$5.00 Rogers-to-Rogers
-$5.00
$0.00 100 Canadian Long Distance mins.
$20.00 Value Pack
-$15.00 Monthly Credit

$20 Value Pack Includes:

* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup
__________________________________________________
$20 + $5 + $20 - $15 = $30
+ 6.95 + 0.50 = $37.45
+ tax = $42.32 per month


Contract Agreed Upon and Now Extended for 3 Years to September 22, 2011.
__________________________________________________

On the next bill, the following charges will apply:
1st Bill --> $99 Sony Ericsson K850i
--> $35 Activation Fee
2nd Bill --> -$20 Monthly Credit
3rd Bill --> -$20 Monthly Credit ($40 Total Monthly Credits for Activation Fee)
__________________________________________________
$94 Total

[nitroblu]

@Wet Banana:
Nice, I have the same plan as you, minus the LD min which I don't need, and they wouldn't give me early evening at a discount so I'm fine with e/w @ 8. I'm paying $20/mo. before fees/taxes. I'm gonna try to call in to get free incoming though, I forgot to negotiate that with them when I set it up before.

[steph053]

I've called twice today on 1-888-936-7283, the message saying there are some changes on Rogers and indicates me to call 1-888-rogers-1, then transfer me to customer services.

My current $25 free incoming plan is just ended. Talked with one lady and one gentleman, the best offer they can do is the $17.5 AIRMILE plan - 200min+Unlimited after 6pm. They won't add any other features like CID, R2R,,, for free. Mentioned someone else has better plan, they said they couldn't match it. Furthermore, they even didn't want to give any extra discount on HUP beyond the price on rogers website.

Does anyone know what happened in Rogers Retention Department? Is there anyway I can talk to them directly? :confused:

I had the same problem.. I called two times today. The first time, the automated service wanted to transfer me to account balance. The second time I went to a normal service rep. I didn't need to change my plan, but I got the wrong samsung phone and wanted to speak to retentions so that I could get the promotional price of the samsung jack without getting another data plan (since I have one already). It's a good thing I called last week and all the plans are set.

[nitroblu]

I had the same problem.. I called two times today. The first time, the automated service wanted to transfer me to account balance. The second time I went to a normal service rep. I didn't need to change my plan, but I got the wrong samsung phone and wanted to speak to retentions so that I could get the promotional price of the samsung jack without getting another data plan (since I have one already). It's a good thing I called last week and all the plans are set.

yea, every1 kept promoting the direct line, but I told u guys to stop calling it. if rogers notice a major influx in direct calls to retentions, tehy either change the number or redirect it to the regular CSRs lol

[dmpP]

so... I FINALLY got a shipping confirmation e-mail from Rogers for my iPhone.

The new activation deal that I received with porting my # from Bell was the 6GB data for $10 - I'm not sure how the rep was going to do that credit-wise.

In the e-mail confirmation that I received, it says "Data Service Promo Plan ( add to Voice) - 6 GB non MSD (Data ECF applies),$30.00 ,DAT6GBX3"

Does that mean that the $20 credits were not applied?

The mobile cell details are not showing up in my rogers account when I login - I can see my home phone, internet, and cable details...

Thoughts?

[Wet Banana]

yea, every1 kept promoting the direct line, but I told u guys to stop calling it. if rogers notice a major influx in direct calls to retentions, tehy either change the number or redirect it to the regular CSRs lol

You can now just call the regular Rogers line and reach their retention department by saying 'Cancel [Wireless/Cable/Internet]' and you will get transferred to them immediately.

[aplus]

Just got the following for my parents on the retention line:

200min + unlimited evenings and weekends starting at 8pm
free r2r
free caller id
free voicemail
$20 (+ fees)

Free Motola K1 Krazr Silver
Waived the $35 fee for the phone.
3 year contract

Think this is better than the Air miles deal for an extra $2.50 as the rogers rep said he couldnt add additional promotions to the air miles plan such as free CID and free Vmail.

[HBP]

Just got the following for my parents on the retention line:

200min + unlimited evenings and weekends starting at 8pm
free r2r
free caller id
free voicemail
$20 (+ fees)

Free Motola K1 Krazr Silver
Waived the $35 fee for the phone.
3 year contract

Think this is better than the Air miles deal for an extra $2.50 as the rogers rep said he couldnt add additional promotions to the air miles plan such as free CID and free Vmail.

If it's important to you, you can call back and try to get it after 6. A lot of people have the same thing but evenings after 6.

[nitroblu]

You can now just call the regular Rogers line and reach their retention department by saying 'Cancel [Wireless/Cable/Internet]' and you will get transferred to them immediately.

no, it depends on what line you are calling from (for example when I call from work and say "cancel" I always get directed straight to them, but if I do it from home, I have to pass through regular CSRs first). Also on the volume (I think), if they have a high volume, they might redirect to regular CSRs.

I posted this before, this is what I learned from my experience. After you say retentions, and the menu confirms you want to cancel:
If it asks you to enter/say your number, you'll be directed straight to retentions.
If it goes through some blurb about getting someone to help you, then eventually asks you which product you are calling about (to which you have to pus the appropriate number), then you are getting redirected to regular CSR first.

[hoyoto]

Okay, so my new price plan finally came into effect today and I was able to confirm everything myself online:

http://img61.imageshack.us/img61/5757/shoppingcellphoneplanaq5.th.jpg (http://img61.imageshack.us/my.php?image=shoppingcellphoneplanaq5.jpg)http://img61.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

Plan effective Oct. 10, 2008.

Monthly Plan is as follows (with values):
__________________________________________________

$20.00 250 daytime mins.
$5.00 Unlimited Evenings and Weekends at 6PM
$10.00 Unlimited Incoming
-$10.00
$5.00 Rogers-to-Rogers
-$5.00
$0.00 100 Canadian Long Distance mins.
$20.00 Value Pack
-$15.00 Monthly Credit

$20 Value Pack Includes:

* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup
__________________________________________________
$20 + $5 + $20 - $15 = $30
+ 6.95 + 0.50 = $37.45
+ tax = $42.32 per month


Contract Agreed Upon and Now Extended for 3 Years to September 22, 2011.
__________________________________________________

On the next bill, the following charges will apply:
1st Bill --> $99 Sony Ericsson K850i
--> $35 Activation Fee
2nd Bill --> -$20 Monthly Credit
3rd Bill --> -$20 Monthly Credit ($40 Total Monthly Credits for Activation Fee)
__________________________________________________
$94 Total


This one is same as mine :cheesygri

[berriez]

people are wrong about no free caller id and stuff on the 17.50 plan ive had it since febuary and i got free caller id

[berriez]

no, it depends on what line you are calling from (for example when I call from work and say "cancel" I always get directed straight to them, but if I do it from home, I have to pass through regular CSRs first). Also on the volume (I think), if they have a high volume, they might redirect to regular CSRs.

I posted this before, this is what I learned from my experience. After you say retentions, and the menu confirms you want to cancel:
If it asks you to enter/say your number, you'll be directed straight to retentions.
If it goes through some blurb about getting someone to help you, then eventually asks you which product you are calling about (to which you have to pus the appropriate number), then you are getting redirected to regular CSR first.

when they aksed you for your number would it be a real person or a robot? because if it was a robot then i have never been directed to the retentions but i have only called twice and once about bill issue
& how did you guys get the SAF waived? i really want it waived what did you guys say?

[nitroblu]

when they aksed you for your number would it be a real person or a robot? because if it was a robot then i have never been directed to the retentions but i have only called twice and once about bill issue
& how did you guys get the SAF waived? i really want it waived what did you guys say?

I heard SAF waived is usually only given to ppl that have generated a lot of income for rogers, or rogers messed up really bad on your account (and so they offer it to make amends). though i think it's just all about luck.

It would be the automated menu asking to input your number, not a person. After I do it, i get directed straight to retentions, adn the person at retentions simply asks just for my name, postal code, and bday, not phone # sincei already entered it.

[jmakster]

Got this today from Rogers:

250mins weekday daytime
unlimited evening and weekend starting at 6PM - 7AM
unlimited Rogers to Rogers
Caller ID
Voice Mail
100 Canadian LD Minutes

(3 years contract)

20 + system access fee + 911 + tax

[KLOair]

Corporate Business Plan - $18.00

* 200 Wkday/Unltd Wkend
* Unltd Evenings


Additional Services

* Detailed Billing
* Exact Pricing
* Cdn Corporate Long Distance
* Canada to US Long Distance
* Network Features *


Additional Charges**

* Unltd Evenings - $5.00 - Monthly
* 911 Emergency Svc Access Fee - $0.50 -
* System Access Fee - $6.95 - Monthly -

is this good? I want to get free incoming,rogers to rogers, and a 1 or 6gb data plan. How is it possible to get most or some of what i want for a cheap price?i have been with rogers for a couple of years now

[bunnyfoo]

Does anyone know when Rogers is going to release the Blackberry 8320 or if they are. I couldn't find any information about it on their site.

Thanks!

[s3an]

I got the N95 with my retention plan, but they were out of stock.

Do I have to call them for it or will they call me?
If i have to call, which line should i phone?

thanks

[Tonyshibo]

I got the N95 with my retention plan, but they were out of stock.

Do I have to call them for it or will they call me?
If i have to call, which line should i phone?

thanks

When I did a hardware upgrade for my N95 they were out of stock for a while and I called retentions to check if stock came in and to complete my retentions plan. Hope it helps.

[Synlar]

I've called rogers a lot since I found out about the EPP plan. After negotiation, and complaining about how Fido's plan has weeknights free after 5pm, I ended up with the following:
200 daytime min,
unlimited weekends/weeknights starting at 6pm,
caller ID ($5, got a $5 credit)
125 sent text msgs ($6, got a $5 credit),
so total comes upto $17.50+$1+SAF+911+tax.

I called again today to try my luck, to see if I can get anything else added... i called customer relations, started off with talking about my bill (my billing period changed since I changed my plan... it now starts at the 15th of the month) lol. Talked to a really nice employee, and I brought up how Fido's killer offer has weeknights starting at 5pm. She said how that costs an extra $2 for rogers, and she doesnt have credits available, so i asked if she can do anything to compensate for that... she would give a $5 credit, but I already have the one she was gonna give lol, so she couldnt. then she looked at my plan and wondered why I'd want more, and I told her how unlimited incoming and free network calling would be nice... anyway, she couldnt add anything else, because of the promotional plan; she said how a lot of the options that would normally be available to her weren't available because of my plan. She even tried to give me +50 bonus minutes, but couldnt do that either. Best she could add was unlimited incoming for $5 extra ($15, -$10 credit). So I asked her for what other plans she has available where I can get all those things, and she said how the best plan she has available to her is for $25, with 200 wkday mins and unltd after 6pm, but with that, she can add in free caller id, 50 bonus mins, unlimited incoming, and probably add in another $5 credit to bring it down to $20, since all those options would be available for her to give and stuff.
So yeah, they can't add some stuff to the promotional offer, but she was right when she told me that unless I really plan on overusing my minutes, there's no reason on getting a better plan since mine's already packed considering i'm paying $18.50.

[steph053]

I got the N95 with my retention plan, but they were out of stock.

Do I have to call them for it or will they call me?
If i have to call, which line should i phone?

thanks

You should definitely call them. The same thing kinda happened to me except that I got a retention plan without picking a phone b/c i didn't know what I wanted at the time. I had to call back for a phone even when the rep said she would give me a call back. The worst part was they forced me to pay the activation fee when the original rep said that she would waive it.. so mad!!! I don't think it really matters which phone you use.. just make sure you actually call into retentions b/c when I ended up getting through to a normal rep, she said I wasn't eligible for a HUP even though I've been using the same old silver samsung flip phone for the past 3 years!!

[hjello]

OK, I literally just signed up with Rogers on only a 1 year contract for voice and data.

When I called the 1-888 line I was given some plan options and was told that I would be eligible for the 15% bundle discount (I have cable, home phone and internet with Rogers). Of course when I got to the store I was told the 15% bundle discount is only available on a 3 yr contract.

I was thinking about calling retentions about this aswell as asking about crediting me the $35 activation fee. Wondering what kind of luck I will have?

[s3an]

thanks Tonyshibo and steph053

[zweinstein]

OK, I literally just signed up with Rogers on only a 1 year contract for voice and data.

When I called the 1-888 line I was given some plan options and was told that I would be eligible for the 15% bundle discount (I have cable, home phone and internet with Rogers). Of course when I got to the store I was told the 15% bundle discount is only available on a 3 yr contract.

I was thinking about calling retentions about this aswell as asking about crediting me the $35 activation fee. Wondering what kind of luck I will have?

The store is trying to scam you. The 15% bundle discount applies based on the number of services you have. You don't need a 3 year contract and yes, you should be able to get the $35 activation fee waved.

[konfusion666]

One thing I wanted to point out about the 15% bundle discount... is it's only applied to your monthly fee charge AFTER all of your "monthly plan credits" are taken into account. So for example:

$20 retention plan
-$15 monthly plan credit
= 15% bundle discount on $5 = $0.75 off!

[nitroblu]

One thing I wanted to point out about the 15% bundle discount... is it's only applied to your monthly fee charge AFTER all of your "monthly plan credits" are taken into account. So for example:

$20 retention plan
-$15 monthly plan credit
= 15% bundle discount on $5 = $0.75 off!

lol how much more money do you guys possibly want to save? rogers can't give you the whole plan for free lol


I just wanted to confirm something. I called retentions the other day to ask about HUPing to N95. They said it was $199, if I signed upf or the $7 Unlimited Vision on-device browsing option. However, my $20 Value Pack already includes Unlimited On-device browsing, and from what I've read on the Vision features on Rogers site, the ultd browsing in the $20 Value Pack is the same thing as the ultd vision browsing. But the rep I spoke to said it was different, and she suggested I get the $15 smartphoen VP + the $7 vision browsing instead?

Was the rep misinformed/lying? Or is the Rogers site simply telling the wrong info/I am interpreting it wrong?
When viewing the $20 VP on Rogers site, the conditions say: "36-month term commitment required for Rogers Vision bonus eligibility." I did agree to a 3-yr renewal of my contract.

Then this link here: http://www.rogers.com/web/content/wireless-fun/vision?content10=vision
Shows that: "Rogers Vision Unlimited On-Device Mobile Browsing Plan: $7/month or included in the $20 and $15 Value Pack"

[rbkyus]

I called today and got this:

250 plan $20
5pm eve $ 7 - $5 Monthly Credit
Call Display $ 7 - $7 CDisplay Credit
Unlmted Rog2Rog $ 5 - $5 Credit
SAF&911 $ 7.45
-------------------------------------------
------------- Total $29.75 + Tax

[shopper-X]

lol how much more money do you guys possibly want to save? rogers can't give you the whole plan for free lol


I just wanted to confirm something. I called retentions the other day to ask about HUPing to N95. They said it was $199, if I signed upf or the $7 Unlimited Vision on-device browsing option. However, my $20 Value Pack already includes Unlimited On-device browsing, and from what I've read on the Vision features on Rogers site, the ultd browsing in the $20 Value Pack is the same thing as the ultd vision browsing. But the rep I spoke to said it was different, and she suggested I get the $15 smartphoen VP + the $7 vision browsing instead?

Was the rep misinformed/lying? Or is the Rogers site simply telling the wrong info/I am interpreting it wrong?
When viewing the $20 VP on Rogers site, the conditions say: "36-month term commitment required for Rogers Vision bonus eligibility." I did agree to a 3-yr renewal of my contract.

Then this link here: http://www.rogers.com/web/content/wireless-fun/vision?content10=vision
Shows that: "Rogers Vision Unlimited On-Device Mobile Browsing Plan: $7/month or included in the $20 and $15 Value Pack"

I have the $20 VP and got the $100 Vision Credit on the N95. The only thing is that I signed a 3 yr contract for the VP. This is a separate contract then the Voice Plan contract.

[konfusion666]

lol how much more money do you guys possibly want to save? rogers can't give you the whole plan for free lol

the problem is that the bundle discount requires a 2 year committment.

i would never have signed up for a 2 year comittment if i knew I was only going to save 75 cents off my cellphone bill (and although I have 4 services with Rogers, the only other service I'm getting the bundle discount on is home-phone ($2.99 off) - due to some silly rules on their part they won't apply it to Internet or Cable TV)

honestly, if i knew the rules for bundle discounts were this f*cked up, i would never have gone for it. and of course, the rep who put me on it never gave me a full list of terms and conditions.

[nitroblu]

I have the $20 VP and got the $100 Vision Credit on the N95. The only thing is that I signed a 3 yr contract for the VP. This is a separate contract then the Voice Plan contract.

Well I did agree to a 3 yr renewal, so I guess it's teh same thing. So I guess the rep was misinformed? Probably will call back again then. Should I mention what I read on the Rogers site?

honestly, if i knew the rules for bundle discounts were this f*cked up, i would never have gone for it. and of course, the rep who put me on it never gave me a full list of terms and conditions.

lol haha since when do they ever inform you of anything, they wouldn't be rogers reps then hahaha? of all the reps i've spoken to, there was only the one really nice rep who explained how everything would work out with my new plan.

[nsX-]

Can someone explain how you guys are getting certain amount of credit off each month?

[mcg]

Haha yeah, it's hilarious when I see my 5% bundle savings off $5. I save a quarter every month!

[Exocet77]

Im getting crap deal. Whats the best I can get? I want to use my cell for my home phone as well, so Im gonna need alot more minutes. Heres what im getting screwed for right now.

* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup
$20

+only 200mins/anytime/*month*
$20

System access Fee $6.95 + 911 .50c

about $50 total

I need a lot more minutes.

Whats the best deal I can get. I still have 10months left on my phone contract

[Pornosaur]

Hey guys... when you are trying to negotiate for a better plan, what are some tips?

I've heard that the a**holes are the ones that end up getting the killer plans while the "nice" customers who ask nicely just get shafted.

I'm one of those "nice" customers so I need to know if I should try being an a*hole?

[dmpP]

Hey guys... when you are trying to negotiate for a better plan, what are some tips?

I've heard that the a**holes are the ones that end up getting the killer plans while the "nice" customers who ask nicely just get shafted.

I'm one of those "nice" customers so I need to know if I should try being an a*hole?

no... no need to be an arse...

when you call up... tell them that you've been told different things by different reps... and you want some clarification and to talk with someone who has authority to add features for you.

I got a great deal (well... if everything goes through once I get the phone and my first bill)... and it was by porting from Bell... so a new activation...

[HBP]

Hey guys... when you are trying to negotiate for a better plan, what are some tips?

I've heard that the a**holes are the ones that end up getting the killer plans while the "nice" customers who ask nicely just get shafted.

I'm one of those "nice" customers so I need to know if I should try being an a*hole?

No way, would you help someone being an ******* to you? Be respectful, but sound displeased about their services. Worked well for me.

BTW, RE: 3 posts above.

I got 300 mins, CID + VM, R2R (you should definitely get this or unlimited incoming, or both), unlimited text for $20.

You can probably get that, but if you want the same $20 pack, try paying $25 or $30 and ask for BOTH R2R and unlimited incoming. I would say $25-30 for everything you have + R2R and u/l incoming sounds fair + 300 mins instead of 200 (maybe you could even try for more)

[fttn]

When you call now they say the number will soon be out of service. The new number will be 1-888-764-3771. Not sure if this is a general number or the new retentions number.

[dmpP]

When you call now they say the number will soon be out of service. The new number will be 1-888-764-3771. Not sure if this is a general number or the new retentions number.

that's 1-888-ROGERS-1 - that's their general #

[nitroblu]

Hey guys... when you are trying to negotiate for a better plan, what are some tips?

I've heard that the a**holes are the ones that end up getting the killer plans while the "nice" customers who ask nicely just get shafted.

I'm one of those "nice" customers so I need to know if I should try being an a*hole?

i can't believe how many times it's been mentioned on this forum, but be NICE

where do you see these supposed a******s getting better plans?

also, remember to keep in mind it's based also 75% on luck. if you get a crappy rep, no matter how nice you are, they won't offer you anything of value.

[semcbeth]

HaHa.... I had a random call from Rogers this past week trying to upsell me to something. Phone call went like this:

Me: Hello.

CSR: Hello sir, this is Rogers calling to inform you of some additional services... (insert additional spiel here)

Me: No thanks, I don't need an additional line

CSR: Well, maybe there's something else we can offer you. How many minutes do you have on your current plan

Me: 500

CSR: 500? ...and what do you pay for your current plan?

Me: $40 and that includes my access fees, unlimited incoming calls, the Vision plan, 100 minutes long distance, VM, CD, and a few other services.

CSR: Thank you for being a Rogers customer, and have a nice day ...(click)

[giaotze]

My Plan:

250 Day Time
Unlimited After 8
100 LD
Caller ID
6G Data

For $30 + SAF+ 911 + TAX

Might not the best for everyone, but it works well for my iphone

[HBP]

My Plan:

250 Day Time
Unlimited After 8
100 LD
Caller ID
6G Data

For $30 + SAF+ 911 + TAX

Might not the best for everyone, but it works well for my iphone

What are you talking about... your plan is amazing.

[mcg]

My Plan:

250 Day Time
Unlimited After 8
100 LD
Caller ID
6G Data

For $30 + SAF+ 911 + TAX

Might not the best for everyone, but it works well for my iphone

Wow.. I'd trade my plan for your $30 6GB plan any day.

[giaotze]

Wow.. I'd trade my plan for your $30 6GB plan any day.

I quickly check back to see your plan... yours is probably 10 dollars more than mine (overall) but you are getting so much more stuff
I don't use voice all that much so this is fine for me, but I am sure a lot of ppl would prefer your plan ( for txtmsg, vm, unlimit incoming and etc.)

[mcg]

Well, I don't use many minutes myself, that's why I'd rather pay less :o

[nitroblu]

My Plan:

250 Day Time
Unlimited After 8
100 LD
Caller ID
6G Data

For $30 + SAF+ 911 + TAX

Might not the best for everyone, but it works well for my iphone
that's freaking amazing.
i'm surprised ppl are still getting discounts on the 6gb plan.....how is it even being offered? I thought rogers stopped the "promotion" on oct. 6?

[giaotze]

that's freaking amazing.
i'm surprised ppl are still getting discounts on the 6gb plan.....how is it even being offered? I thought rogers stopped the "promotion" on oct. 6?

I had it for over a month and I just post it back. It's a long story how I ended up on this, but like all others who got good deals, I worked on the phone quite a few times to get this.

I didn't get any discount on the data plan, my discount are all on the voice. I used to have a great voice plan that comes with free incoming, R2R, communication package and all that.. and when I get my iphone, I worked with the retention girl on my contract to renew a 3 yrs contract.. but then it was a big expensive plan like 60+ dollars.. But then some how later I found out that she did a favor to me by consolidate all the add-on credits to the base plan.. so I got like 20 dollars off on my base plan, not the addon. Then I just called in to strip out all my addon, and negotiate for 100 LD and caller ID.

In the end, I kinda end up with a 0 dollar voice plan.. but I know if I am that greedy they will eventually find out and take it away from me.... so I leave the 6 Gig data there. Even though I don't use that much data anyway, it's good to have with iphone.

There you go... I know we all love how rogers are so messed up, and also hate how rogers are so messed up.
Luckily I am on the flip side on this case.

[HBP]

I had it for over a month and I just post it back. It's a long story how I ended up on this, but like all others who got good deals, I worked on the phone quite a few times to get this.

I didn't get any discount on the data plan, my discount are all on the voice. I used to have a great voice plan that comes with free incoming, R2R, communication package and all that.. and when I get my iphone, I worked with the retention girl on my contract to renew a 3 yrs contract.. but then it was a big expensive plan like 60+ dollars.. But then some how later I found out that she did a favor to me by consolidate all the add-on credits to the base plan.. so I got like 20 dollars off on my base plan, not the addon. Then I just called in to strip out all my addon, and negotiate for 100 LD and caller ID.

In the end, I kinda end up with a 0 dollar voice plan.. but I know if I am that greedy they will eventually find out and take it away from me.... so I leave the 6 Gig data there. Even though I don't use that much data anyway, it's good to have with iphone.

There you go... I know we all love how rogers are so messed up, and also hate how rogers are so messed up.
Luckily I am on the flip side on this case.

Nice, I hope I notice some fun stuff like that when I see my bill, maybe I'll get rid of Voicemail which I don't care about. I call all numbers back anyways.

[slvnkn]

this is my current plan:

$30 Mega Time
200 minutes
Unlimited Network Calling
Eve/Wknd @ 6pm - $7
Unlimited Incoming - $10
$15 smartphone package
-Call Display with Name Display
-Enhanced Voicemail
-2,500 Text Messages
-1,000 Picture & Video Messages
-WhoCalled

$15 + $10 + $5 = $30 monthly credits

$30+$7+$10+$15-$30= $32 + SAF + Taxes

I'm trying to get a better plan than what i currently have since my contract is up soon. But so far I'm not getting anywhere w/ CSR...

[forgiven]

My current plan :D

750 mins
EW @ 6pm
$11 value pack (since I don't use data or text a lot)
Unl network calling
Unl incoming
100 LD

$21 + SAF + tax

[nitroblu]

if I want to do a HUP to N95, and the CSRs r telling me that to get it for $199, I have to do a 3 yr subscription of the $7 Vision browing plan, is the $7 plan considered an "add-on" or a separate contract I have to sign?

In other words, could I agree to add it on to do the N95 HUP, and then remove it after I get/pay for the phone without incurring any ECF on the $7 Vision browsing plan?

[djgee]

that's freaking amazing.
i'm surprised ppl are still getting discounts on the 6gb plan.....how is it even being offered? I thought rogers stopped the "promotion" on oct. 6?

Perhaps there was no discount on the data portion but 100% credit on the MSF?

[mkylau]

if I want to do a HUP to N95, and the CSRs r telling me that to get it for $199, I have to do a 3 yr subscription of the $7 Vision browing plan, is the $7 plan considered an "add-on" or a separate contract I have to sign?

In other words, could I agree to add it on to do the N95 HUP, and then remove it after I get/pay for the phone without incurring any ECF on the $7 Vision browsing plan?

the customer relations rep i spoke with said I could've gotten the N95 for $199 regardless of whether I get the $7 browsing/$15 or $20 VP.

Depending on whether you're getting a credit on the VP or the $7 browsing, you might want to consider adding it on later (and possibly even getting the $100 vision credit). For me, my rep gave me a credit on my VP, so I had to sign 3 years of vision at the time of contract renewal.

[slvnkn]

if I want to do a HUP to N95, and the CSRs r telling me that to get it for $199, I have to do a 3 yr subscription of the $7 Vision browing plan, is the $7 plan considered an "add-on" or a separate contract I have to sign?

In other words, could I agree to add it on to do the N95 HUP, and then remove it after I get/pay for the phone without incurring any ECF on the $7 Vision browsing plan?

It's still $199 on a 3 yr contract???
How is it that the Source has it for $79 on a 3 yr contract.

[hjello]

that's freaking amazing.
i'm surprised ppl are still getting discounts on the 6gb plan.....how is it even being offered? I thought rogers stopped the "promotion" on oct. 6?

I am getting hosed. I just signed up so I don't know if I can get any better. Will be trying tonight.

[MagicCollector]

Here's the deal I just got while upgrading my phone, don't know if it's any good, would welcome your comments:

300 daytime mins/mth
100 CDN LD mins/mth
Unlimited evenings 6pm-7am
Unlimited weekends
Caller ID and Voicemail
3-year term

Have to pay for:
Sony Ericsson w580i for $29.00
One-time $35 activation

Total monthly = $25.00 + SAF + 911 + Taxes = $36 and change per month

[marcox]

will I be charged for minutes if I call this 1-888-936-7283 number from my Fido cell phone?

I'm using Fido pre-paid and want to switch to Rogers, that's why i'm wondering.

[slvnkn]

will I be charged for minutes if I call this 1-888-936-7283 number from my Fido cell phone?

I'm using Fido pre-paid and want to switch to Rogers, that's why i'm wondering.

I'm pretty sure you will be charged minutes for the call.

Why don't you just call them using a landline?

[drumboz79]

My current plan :D

750 mins
EW @ 6pm
$11 value pack (since I don't use data or text a lot)
Unl network calling
Unl incoming
100 LD

$21 + SAF + tax

WoW
how did you get 750mins :confused:

[lyiao403]

Hello all...I have 2 existing lines with 8pm evening & weekend plan
both 200 minutes DT, 100 Longdistant, 125 sent text msg ($10 valuepackage with credits), voicemail with tax & system access fee all in for $45 +/- month. I don't necessarily needs data plan since I have access at work and at home for internet...

One of my line is eligible for Hardware upgrade so I called in and inquired about the Iphone and the possibly of just keeping the existing voiceplan. The price they offered sounds like a major ripoff $349 for 8GB with $35 admin fee; $449 for 16GB with admin fee again. (Curve for $549.99 after MIR; Bold for $699.99!)

Problem is that I still have 2 years left on my contract which does not ends until May of 2010. I politely asked how come as an existing customer of over 10 years with Rogers, I don't offer like what they offered to new activiation for $199.99 but they just won't budged. Any suggestion?

[berriez]

wow i called today and they picked up right away and they did NOTT help at all!

i wanted long distance minutes and they said i had to pay 6 bucks for 35 minutes


i wanted a credit towards txt msg (2500) and they took off my call display (7$ credit ) to add towards my already 5$ credit(125) for the 2500 txt msg thing
now i dont have call display
and they took off an extra 2 dollar credit!
grrr. im going to call tommorrow. so i lost 2 dollars and did not gain. my plain is pretty bad right now too.
17.50 epp
2500 txt msg (i think its fully credited)
6pm early
+ tax SAF
turns out to be 30 bucks

[nitroblu]

It's still $199 on a 3 yr contract???
How is it that the Source has it for $79 on a 3 yr contract.
I think the deal is dead now.

So is the $7 Vision browsing plan like the 6GB/$30 plan, where it was a 3yr contract to add it, or is it just an add on like a text messaging plan?

[slvnkn]

Hello all...I have 2 existing lines with 8pm evening & weekend plan
both 200 minutes DT, 100 Longdistant, 125 sent text msg ($10 valuepackage with credits), voicemail with tax & system access fee all in for $45 +/- month. I don't necessarily needs data plan since I have access at work and at home for internet...

One of my line is eligible for Hardware upgrade so I called in and inquired about the Iphone and the possibly of just keeping the existing voiceplan. The price they offered sounds like a major ripoff $349 for 8GB with $35 admin fee; $449 for 16GB with admin fee again. (Curve for $549.99 after MIR; Bold for $699.99!)

Problem is that I still have 2 years left on my contract which does not ends until May of 2010. I politely asked how come as an existing customer of over 10 years with Rogers, I don't offer like what they offered to new activiation for $199.99 but they just won't budged. Any suggestion?

I was offered the iPhone for $350 as well when i called yesterday. I called again tonight and talked to someone else and they said they would charge me $350 for the iPhone but give me a goodwill credit of $100 which would bring the price down to $250 and because my plan is >= $30 that i would get an additional $50 so essentially bringing the price down to $200. Can't get them to budge on the admin fee. the other downside is that they would not be able to extend one of my monthly credit of $10.

To me it seems that over the years they have become harder to deal w/.

[nsX-]

How are you guys getting credit for each plan? Id like to get some credit off of my plan :(

[jadoogar]

I was trying to HUP to an iphone, I was told that I would be paying 349$ plus tax even though I signed up for the 30$/6GB plan before 1 Oct., the CR said that I am not eligible for 299$ price plan (for the 16GB) since my current voice plan is only 20$. Is that true that u have to have a min. 30$ VP to get it for 299$?

[Mad.Whack]

I was trying to HUP to an iphone, I was told that I would be paying 349$ plus tax even though I signed up for the 30$/6GB plan before 1 Oct., the CR said that I am not eligible for 299$ price plan (for the 16GB) since my current voice plan is only 20$. Is that true that u have to have a min. 30$ VP to get it for 299$?

Yeah it's true, except 30$ plans don't even qualify. Its gotta be >30$ and the closest price plan is 35$.

Anyhow just pay the extra 50$ now because if you do pick a more expensive price plan you'll only save the 50$ if you remain on a >30$ plan for your ENTIRE contract.

[cooperplus]

My current plan :D

750 mins
EW @ 6pm
$11 value pack (since I don't use data or text a lot)
Unl network calling
Unl incoming
100 LD

$21 + SAF + tax

I agree - WOW - how did you do it?

[CHINAdeals]

hey here's my offer:

250 min
e/w from 6pm
100 LD
caller ID
unlim Incoming

$25 + saf + 911

224.99 for 8gb iphone
3yr contract

(the 'discounts EXPIRE after the contract is done. is this normal? )

good deal ?

[konfusion666]

hey here's my offer:

250 min
e/w from 6pm
100 LD
caller ID
unlim Incoming

$25 + saf + 911

224.99 for 8gb iphone
3yr contract

(the 'discounts EXPIRE after the contract is done. is this normal? )

good deal ?

Given the recent trend in this thread, as well as my own experience in mid-September, I'd say that's below-average...

If you can get the $11 value pack included in what you're paying, then I'd say it's "average".

[__Kingpin__]

how the hell do u guys get them to give u credits :S:S:S

do u tell them to pricematch a plan or something

[danman227460]

hey here's my offer:

250 min
e/w from 6pm
100 LD
caller ID
unlim Incoming

$25 + saf + 911

224.99 for 8gb iphone
3yr contract

(the 'discounts EXPIRE after the contract is done. is this normal? )

good deal ?

Yep. Incase you don't choose to be with them anymore, why should the credits remain if you sign up again a year down the road? They use these credits as loyalty points and the longer you are with them, the more they will give you. Just make sure to contact them before your contract expires and ask them you want to renew. You should be able to keep all your credits and maybe get a bit more.

how the hell do u guys get them to give u credits :S:S:S

do u tell them to pricematch a plan or something

You have to call retentions, tell them you want a better plan or say you want to cancel your plan because X company is offering this. Sometimes they will price match, sometimes they will work with your current plan and give you credits here and there.

[crazybear]

Yes, but you cannot get plan credits more than your base plan $.

Yep. Incase you don't choose to be with them anymore, why should the credits remain if you sign up again a year down the road? They use these credits as loyalty points and the longer you are with them, the more they will give you. Just make sure to contact them before your contract expires and ask them you want to renew. You should be able to keep all your credits and maybe get a bit more.



You have to call retentions, tell them you want a better plan or say you want to cancel your plan because X company is offering this. Sometimes they will price match, sometimes they will work with your current plan and give you credits here and there.

[__Kingpin__]

You have to call retentions, tell them you want a better plan or say you want to cancel your plan because X company is offering this. Sometimes they will price match, sometimes they will work with your current plan and give you credits here and there.


iv been with rogers for less than 2 weeks. should i call retentions and tell them that fido or some other company is offering a better deal or something

or is it too soon and i should wait for it.

[Mendesb]

Yes, but you cannot get plan credits more than your base plan $.

:P since when

[Rx8-black]

:P since when

+1

[Kaitlyn]

:P since when

It is overwhelmingly believed that your "Monthly Plan Credit"'s cannot exceed your base voice plan and that IF they do, you will get audited.

I personally believe you CAN get more credits, but I'm not so sure I really believe an audit team will come around and remove them.

If you're getting your monthly plan credits > your voice plan, you're probably getting other credits as well, so you're doing very, very well... lol