[Merged] Hot deal for Rogers Wireless Customers

[zweinstein]

Given all this sh*t that I have quoted below, rogers people really are robbers. They rip people off right left and centre on data plans and also on voice plans if you don't go through retentions.

So the other arm goes to the government? Greeeeat :lol:

Keep in mind that if you bundle your Rogers services together, you could save up to 15% of your body organs...so in your case it would only cost first born child + either a leg or an arm (but not both due to Rogers Bundle discounts)

...and of course Taxes. Can't forget taxes.

I think these are American phone plans, Rogers just released their new data rates and it is $30 for 300MB.

$65 for 1GB sounds like their new flex-rate plan, where you start off on a lower tier ($30 for up to 300 MB) and then they bump you up to the next level when you go past that ($65 for up to 1GB) instead of paying a per kb overage rate.

http://images.crackberry.com/files/kevin/rogers3.jpg

Rogers does not offer anyone in anyway a one payment unlimited data solution, and when they finally do offer it, it will probably cost your first born child and one of your limbs (either an arm or a leg, or potentially both)

15%? They would likely take your leg and arm down to your wrist, leaving you with just a hand.

[born2bwild]

i got htc touch for $99 plus admin fee. i got a plan for $32 per month and i dont want to pay more than that. i know iphone is coming but i dont wanna pay another 30 bucks or more so i decided not to go with iphone even though i love that phone. therefore, i picked htc touch but i dont know if its worth it or wat. i didnt wanna pay admin fee but theres no way they're willing to waive it. they say they dont do it anymore. but yea help me make my mind about the phone... i was confused with selecting a new phone

[Lulz]

i got htc touch for $99 plus admin fee. i got a plan for $32 per month and i dont want to pay more than that. i know iphone is coming but i dont wanna pay another 30 bucks or more so i decided not to go with iphone even though i love that phone. therefore, i picked htc touch but i dont know if its worth it or wat. i didnt wanna pay admin fee but theres no way they're willing to waive it. they say they dont do it anymore. but yea help me make my mind about the phone... i was confused with selecting a new phone

you can totally get it waived. just try to ask nicely, saying you are student and the phone came out more than you expected to.

it's only $35 plus tax, but really why should you pay it when you have option not to. just ask nicely.

[Beradon]

Sadly no one can ever do anything. Rogers is top with GSM and there are no other GSM carriers. To start up in Canada, it would be too much as any GSM network has to borrow from Rogers which was I believe the initial intention of the SAF.

So we will continue to get kicked in the nuts until the government starts implementing plans to bring in more competition by allowing them to set up GSM towers or use Rogers at a discounted rate.Yeah but I don't think starting up another GSM network is the answer. We do have number portability and we should take advantage of it. You don't like Robber's data rates? Switch to Bell and enjoy their unlimited data browsing with their HTC Touch. You get to keep your number and get a true Internet anywhere experience. The more people leave Robbers, the more chance that they'll have no choice but to match Bell's offer. Then it's a win-win situation for the consumer. The more people stay with Robbers, the more likely things will stay the same.

Keep that Rogers GSM phone handy as a backup for when you travel overseas.


Why are you complaining about iPhone data plan priceS?

$30/month is what US customers pay too.
It's not like they offered $30 for something like 200MB.
$30/month is very reasonableI was never comparing it with the neighbors to the south. I was saying that Bell's HTC Touch with the $7 unlimited internet option is a steal compared to the iPhone's limited data plans. You do anything on the Touch without worrying about whether that video, radio stream, GPS map data, and MSN chat will cost you an arm and a leg.

[Lulz]

but HTC Touch is an EDGE device
iPhone will be 3G and you can not compare the 2 as iPhone is much much much more data hungry than HTC Touch.

[Mendesb]

Yeah but I don't think starting up another GSM network is the answer. We do have number portability and we should take advantage of it. You don't like Robber's data rates? Switch to Bell and enjoy their unlimited data browsing with their HTC Touch. You get to keep your number and get a true Internet anywhere experience. The more people leave Robbers, the more chance that they'll have no choice but to match Bell's offer. Then it's a win-win situation for the consumer. The more people stay with Robbers, the more likely things will stay the same.

Keep that Rogers GSM phone handy as a backup for when you travel overseas.


I was never comparing it with the neighbors to the south. I was saying that Bell's HTC Touch with the $7 unlimited internet option is a steal compared to the iPhone's limited data plans. You do anything on the Touch without worrying about whether that video, radio stream, GPS map data, and MSN chat will cost you an arm and a leg.

but HTC Touch is an EDGE device
iPhone will be 3G and you can not compare the 2 as iPhone is much much much more data hungry than HTC Touch.

not sure if your knowledgeable or not.. the HTC touch on Bell runs extemly fast. Im no pro w/ technology but Ive heard its comparable with the 3G. The bell one that is.

[Beradon]

but HTC Touch is an EDGE device
iPhone will be 3G and you can not compare the 2 as iPhone is much much much more data hungry than HTC Touch.I was talking about the CDMA Touch not the GSM version. Bell runs on CDMA while Rogers uses GSM.

[nwwong]

I got the HTC touch mid may for $200 on a HUP because their price was $229 for a new 3-year activation. Now that their price has dropped to $99, will Rogers give me a discount if I call in? When did they change their price on the phone?

[djherbal1]

This may be the laziest post in the thread. Read up.

ok one, when i started writing my post that other one wasn't there yet, and anyhow, I clearly meant other than what had been posted here in the past. But thanks for your answer.

[empresscrown]

This is a Dept created for the sole purposes of retaining unhappy Customers (Cx) who want to cancel. Cx of Rogers are supposed to call *611 (Customer Support (CxS)) initially and make their case. Upon determining that the Cx is sincere and won't budge, the rep is supposed to transfer you to CxR.


Curious,

How many have tried *611 and get retentions right away? Wonder if it is luck of the draw, or maybe it gets rerouted if all the CxS are busy.

Anyone care to comment?

[sahilz]

Never..

[kzboi]

Curious,

How many have tried *611 and get retentions right away? Wonder if it is luck of the draw, or maybe it gets rerouted if all the CxS are busy.

Anyone care to comment?

i'm pretty sure i have. i called around 11:00 PM and said "cancel my phone" and it transferred me and i got the recording.. "rogers customer care center is presently closed right now.." and so on..

[Cowman1208]

Ok... I got a free phone from a retentions deal about 2 months ago and I am under the 30min usage but over the 30 days ownership for it because I never took the time to get the phone working until now and I don't like it. ... how should I go about calling them back and asking to swap phones? I would like to get a blackberry and I understand there will be some cost to it, but I'm not sure how to approach this situation.

Thanks in advance for the help :)

Help :) Thanks!

[ppthomas]

Help :) Thanks!

I don;t think tht will be an issue .., u may be able to get blkberry for no price Try your luck

[fishlord]

I have a hard time seeing Android doing well. Rogers will lock the **** out of it (along with every US carrier).

Lock open source? I would think it would be pretty easy to get around.

[commerce guy]

This is a Dept created for the sole purposes of retaining unhappy Customers (Cx) who want to cancel. Cx of Rogers are supposed to call *611 (Customer Support (CxS)) initially and make their case. Upon determining that the Cx is sincere and won't budge, the rep is supposed to transfer you to CxR.


Curious,

How many have tried *611 and get retentions right away? Wonder if it is luck of the draw, or maybe it gets rerouted if all the CxS are busy.

Anyone care to comment?

I always use my home phone to call Rogers, but for some reason they thought my home phone number is a paygo number, so they transfer me to paygo dept. So the 2nd time I called, I just say "representative" when they ask me if I want the French version. After that, they'll ask "ok, I'm happy to transfer you to a representative, but may i know the reason?" I said, "Cancellation" Then it automatically transferred me to retention department. It works every time! (I think I called five times using this method)

[josh27]

Hello,.

Does anyone know if I can get 2500 text mess rather than only 125 txt without paying more? is it possible or i still need to do nego.? Tx!

[VenomZeus]

What kind of plan is there for around $25 including tax and extra fees? My gf needs a plan since the pay as you go at $10 a month isn't working for her (we each bought a $100 card) and while it is good for me sometimes she spends $25 in a month. She needs the answering machine included in the deal,

Thanks.


(some new deal out there here in montreal where it's $20 and we asked how much is it with the extra fees and it goes up to $45 :| )

[Sorlo]

This is a Dept created for the sole purposes of retaining unhappy Customers (Cx) who want to cancel. Cx of Rogers are supposed to call *611 (Customer Support (CxS)) initially and make their case. Upon determining that the Cx is sincere and won't budge, the rep is supposed to transfer you to CxR.


Curious,

How many have tried *611 and get retentions right away? Wonder if it is luck of the draw, or maybe it gets rerouted if all the CxS are busy.

Anyone care to comment?

I was put through to CxS and had to be transferred to CxR.

[stephhh]

haha i think i might just do this, i've been looking for a new plan because mine sorta sucks... well not suck that much but it could use some change.
my current plan is $20/month i believe its 200 day minutes, evenings after 8 and weekends free, and no caller i.d or v.m or any of that good stuff..i've had the plan for 3.5 years now so i'm pretty much off contract and can do whatever i want....
so what i'm asking is...anyone got any good excuses to "leave" rogers?

haha and i dont know if you guys have heard but i've been looking around the net and some people are offering 16$ a month for a madd intense plan its like super amazing the only thing is, you gotta pay the dude about 300+ for the plan...is it a scam? it sounds really shady too meeeeeee

[Traian2003]

haha i think i might just do this, i've been looking for a new plan because mine sorta sucks... well not suck that much but it could use some change.
my current plan is $20/month i believe its 200 day minutes, evenings after 8 and weekends free, and no caller i.d or v.m or any of that good stuff..i've had the plan for 3.5 years now so i'm pretty much off contract and can do whatever i want....
so what i'm asking is...anyone got any good excuses to "leave" rogers?

haha and i dont know if you guys have heard but i've been looking around the net and some people are offering 16$ a month for a madd intense plan its like super amazing the only thing is, you gotta pay the dude about 300+ for the plan...is it a scam? it sounds really shady too meeeeeee

I've never heard of someone being able to offer something like that. Thinking how i highly doubt that he setup his own telcom business I would avoid.

Call Rogers and tell them that your plan is not suiting you and you saw better deals.

I got this plan:
250 mins
unlimited w/e from 6pm
unlimited rogers2rogers
unlimited incoming
100 long distance minutes
125 text messages
caller id

for 25$/month + SAF + 911 + tax

[flexwong]

haha i think i might just do this, i've been looking for a new plan because mine sorta sucks... well not suck that much but it could use some change.
my current plan is $20/month i believe its 200 day minutes, evenings after 8 and weekends free, and no caller i.d or v.m or any of that good stuff..i've had the plan for 3.5 years now so i'm pretty much off contract and can do whatever i want....
so what i'm asking is...anyone got any good excuses to "leave" rogers?

haha and i dont know if you guys have heard but i've been looking around the net and some people are offering 16$ a month for a madd intense plan its like super amazing the only thing is, you gotta pay the dude about 300+ for the plan...is it a scam? it sounds really shady too meeeeeee

yes it is true. some people have a plan with rogers and maybe have 2 lines for say, but no longer need one of the lines. they then sell one of their lines to people who are willing to buy it. if in the long run it will save you money, then it might be a good deal. $300 seems a bit steep IMO.

a good excuse to leave rogers? telus offers cheaper plans, you have poor customer service, i feel like im over paying etc etc. the list could go on forever.

[herfear]

Oh wow... I am so surprised at this. I guess I should've found out about this earlier. I renewed my plan in December, I think for a 3 year term. :/

That hot deal you had is definitely something I would love to get. I love my Network to Network, but I would love more daytime bonuses. I already have Caller ID, but it's ridiculous how Fido has unlimited network calling AND incoming calls for cheaper rates.

I guess if you've already had the plan for 6 months, it doesn't help your case very much?

[Shoryuken]

my current offer:

350 daytime
5pm evenings
$20 value pack
R2R
100 LD

$32 all incl.

pretty pleased... enough to keep me away from koodo :cheesygri

[Lulz]

my current offer:

350 daytime
5pm evenings
$20 value pack
R2R
100 LD

$32 all incl.

pretty pleased... enough to keep me away from koodo :cheesygri

nice plan...unbelievable price.

what confuses me is how is it possible to fit a $20 value pack in plan that costs $25 itself, and still be $32 with all SAF and taxes.
that must be a lot of credits.

[AKS]

My current Rogers cell phone plan for $22/month (initially it was $20/month but they increased...)
- 200 daytime minutes
- unlimited evenings (from 8) and weekends
- Call display
- R to R calling
- Voicemail
- 100 LD minutes

My plan expires tomorrow. Cost for above plan will increase by $10 since I lose one of the credits. They offered me:

$21/month if I commit to a 3 year plan
- 250 daytime minutes
- unlimited evenings (from 8) and weekends
- Call display
- R to R calling
(no voice mail or 100 LD minutes)

I told them I would check with a competitor but they did not give me anything extra. Can anyone suggest a better plan (I am ok changing providers since I believe my cell phone number can be transferred - please correct me if I am wrong) I am in Calgary, Alberta. Thanks.

[born2bwild]

my current offer:

350 daytime
5pm evenings
$20 value pack
R2R
100 LD

$32 all incl.

pretty pleased... enough to keep me away from koodo :cheesygri


DOES IT INCLUDE UNLIMITED INCOMING?

[flexwong]

DOES IT INCLUDE UNLIMITED INCOMING?

unlimited incoming is overrated. he has R2R and 5pm evenings which is already much better then u/l incoming.

[Mad.Whack]

unlimited incoming is overrated. he has R2R and 5pm evenings which is already much better then u/l incoming.

I'd take ulimited incoming over R2R *and* 5PM evenings/we ANY DAY.

It depends on the person. Cearly I receive most of my calls.
My plan is:

275min
U/L incoming
U/L WE/WN @ 6
U/L R2R
The old 11$ value pack (CI,VM,125txt)
1000 LD minutes

21$+fees+tax

Going to try to push for the new 15$ essetials with an additional 5$ credit some day.

Don't message me about my plan, all the information you need is in the first post.

[memento_mori]

Hello,

I'm on virgin now but am looking to switching. I was offered a company plan with rogers that has:

* Monthly fee : 25$ - 20%(corporate rebate) = 20$ per month
* 250 MINUTES WEEKDAY PER MONTH ( 7am to 8pm )
* EVENINGS & WEEK-ENDS UNLIMITED FOR LOCAL CALLS (8pm to 7am)
* VOICE MAIL & CALL DISPLAY FREE
* NO ACTIVATION FEE (Value of 35$)
* CALL FORWARDING and CALL WAITING
* INCOMING TEXT MESSAGES (UP TO 2 500 MESSAGES RECEIVED)
* 0.10 ¢ FOR ADDITIONAL MINUTES ( Bill per minute)
* LONG DISTANCE IN CANADA AT 0.10 ¢ PER MINUTE
* LONG DISTANCE IN U.S. FROM CANADA AT 0.15 ¢ PER MINUTE

Is this a good deal, or is there any way I can get a better deal, either with Rogers or another provider? Thanks.

[flexwong]

I'd take ulimited incoming over R2R *and* 5PM evenings/we ANY DAY.

It depends on the person. Cearly I receive most of my calls.
My plan is:

275min
U/L incoming
U/L WE/WN @ 6
U/L R2R
The old 11$ value pack (CI,VM,125txt)
1000 LD minutes

21$+fees+tax

Going to try to push for the new 15$ essetials with an additional 5$ credit some day.

Don't message me about my plan, all the information you need is in the first post.

it also depends when you get most of your calls. if during the daytime you get a lot of calls then i guess u/l incoming is really good. but a lot of people are at work during the day and have their cell forwarded to their company line anyways and get off work at around 5.

[born2bwild]

yea i have a good plan but rogers sucks big time. it has become world's worst iphone carrier with italy and england being the best ones. rogers can do watever it wants due to its monopoly in canada.

[nfnx]

i might be moving away for a year or two, but i still have contract and dont want to give up my number


is the eergency plan still available?

[Mr. Abulia]

I just got 2 phones for $66+tax+fees:
on both:
-250 anytime minutes
-evenings and weekends from 8pm
-voice mail, caller id, 125 text messages
-rogers2rogers calling
-1000 ld minutes

Works out to 100 less minutes and no incoming minutes from my previous plan, but I didn't use much of either of those. Later evenings though. I gain rogers2rogers, though, and go to 2000 ld minutes total instead of 100... and save $50/month.

Does this look good, or is there something I can do down the road to make it better?

[RuLa Of Da WoRlD]

lol my plan is from 1996 is it good?

Amigo 50 Plan Fee $39.95(50 minutes)
Monthly Plan Credit savings of -10.00
Bonus Credit savings of -10.00(
Corp Discount savings of -7.99(Free Voicemail)
Unlimited Weekends
911 Emergency Svc Access Fee 0.50
Total usage charges ending Jan 10/07 0.87
Corp Discount savings of -0.17
Total Wireless charges before Taxes $13.16
G.S.T. (#86239 5381) 0.79
_______________________________
Your total new charges $13.95

[weebg]

FYI, I was able to HUP 1.5yrs into my 3yrs contract and got them to bump me to Tier 5 (max discount - web pricing). I HUP'd a new W810i (yes, it's old, but it's what I found to be the best available phone) with no activation fee. They couldn't change the pricing on the phone, but gave me 2 months free service instead.

My plan that I signed up for when I did my last HUP was:

250 daytime min
6pm week/weekend unlimited
1st min incoming free
R2R
100 LD
CD/VM

$25/mth + SAF + taxes

I didn't bother arguing for any other features since the only thing I could've asked for was SAF (doubtful) and text msg which I don't do anyways.
Plus, my KRZR died so I needed a phone quick.

[Kaitlyn]

FYI, I was able to HUP 1.5yrs into my 3yrs contract and got them to bump me to Tier 5 (max discount - web pricing). I HUP'd a new W810i (yes, it's old, but it's what I found to be the best available phone) with no activation fee. They couldn't change the pricing on the phone, but gave me 2 months free service instead.

So did you do a 3 year then? Can you confirm whether its 1.5 left + another 3 years, or 3 years from when you HUP'ed? I've seen conflicting reports...

[zoravar]

I called in twice today. I used the direct retentions line and signed up for the plan below. (This was for two different cell phone numbers)

$25
350 min
e/w starting at 6pm
unlimited incoming
vm/cid/cf/cw
500 text messages
50 photo/video messaging
R2R
Monthly Credit of $5

So I pay $25 -$5 + 6.95 + .50 + taxes = $30.75

I'm happy.

Btw, i owe it to this thread. thanks everyone for sharing.

:cheesygri

[born2bwild]

I called in twice today. I used the direct retentions line and signed up for the plan below. (This was for two different cell phone numbers)

$25
350 min
e/w starting at 6pm
unlimited incoming
vm/cid/cf/cw
500 text messages
50 photo/video messaging
R2R
Monthly Credit of $5

So I pay $25 -$5 + 6.95 + .50 + taxes = $30.75

I'm happy.

Btw, i owe it to this thread. thanks everyone for sharing.

:cheesygri


SEEMS LIKE THATS THE BEST DEAL SO FAR.... extra 100 mins and more txt and photo/vid msgs than the normal retention plans

[Kaitlyn]

SEEMS LIKE THATS THE BEST DEAL SO FAR.... extra 100 mins and more txt and photo/vid msgs than the normal retention plans

FINALLY got my plan all sorted out.
$30.80 final
250 daytime minutes
Unlimited evenings + weekends @ FIVE
Caller ID
Name Display
Whocalled
Voicemail
500 SMS / 50 MMS
1000 Canadian LD
Unlimited internet
R2R
Unlimited Incoming

I'm VERY happy with it. Have a number of services w/ Rogers and have been with them for years. I've had my fair share of ups + downs but am glad to see they want to keep me as a customer, and ever since I resigned w/ them for 3 years, I've been a happy camper :)

[zoravar]

FINALLY got my plan all sorted out.
$30.80 final
250 daytime minutes
Unlimited evenings + weekends @ FIVE
Caller ID
Name Display
Whocalled
Voicemail
500 SMS / 50 MMS
1000 Canadian LD
Unlimited internet
R2R
Unlimited Incoming




Great Deal! I should've waited for you to post, before i started my quest for a deal.

Does $30.80 include SAF and taxes?

I pushed for LD mins, gave a reason why I needed it, and tried a few more things, but the guy from retentions wouldn't budge.

Good for you.

[brownman87]

FINALLY got my plan all sorted out.
$30.80 final
250 daytime minutes
Unlimited evenings + weekends @ FIVE
Caller ID
Name Display
Whocalled
Voicemail
500 SMS / 50 MMS
1000 Canadian LD
Unlimited internet
R2R
Unlimited Incoming

I'm VERY happy with it. Have a number of services w/ Rogers and have been with them for years. I've had my fair share of ups + downs but am glad to see they want to keep me as a customer, and ever since I resigned w/ them for 3 years, I've been a happy camper :)


something smells fishy.
i gotta c a bill to believe it, way too much credits. and wut caught me off guard was that unlmtd internet..? :O ..

[HBP]

something smells fishy.
i gotta c a bill to believe it, way too much credits. and wut caught me off guard was that unlmtd internet..? :O ..

Yeah, but you're forgetting she's an RFD Admin. They're above the law.

[flexwong]

something smells fishy.
i gotta c a bill to believe it, way too much credits. and wut caught me off guard was that unlmtd internet..? :O ..

$7 u/l browsing.

[Eeric]

FINALLY got my plan all sorted out.
$30.80 final
250 daytime minutes
Unlimited evenings + weekends @ FIVE
Caller ID
Name Display
Whocalled
Voicemail
500 SMS / 50 MMS
1000 Canadian LD
Unlimited internet
R2R
Unlimited Incoming

I'm VERY happy with it. Have a number of services w/ Rogers and have been with them for years. I've had my fair share of ups + downs but am glad to see they want to keep me as a customer, and ever since I resigned w/ them for 3 years, I've been a happy camper :)

wow.. :cry: all of a sudden my retention plan feels like ****. i hate you. :P

[drk3p]

wow.. all of a sudden my retention plan feels like ****. i hate you. :P

You should feel sorry for him
Unlimited internet
That's gona cost him 2 grand the first moment he googles anything, stupid limited unlimited

[Kaitlyn]

Great Deal! I should've waited for you to post, before i started my quest for a deal.

Does $30.80 include SAF and taxes?

I pushed for LD mins, gave a reason why I needed it, and tried a few more things, but the guy from retentions wouldn't budge.

Good for you.

Ya that is the final price after all fees + taxes. Took me a lonngg time to get and I had COUNTLESS issues... but hopefully it's all resolved now.

They got a cable TV package out of me... which I rarely make use of so free money for them... lol

[Kaitlyn]

You should feel sorry for him

That's gona cost him 2 grand the first moment he googles anything, stupid limited unlimited

her.

I've had the unlimited internet for 4 months now I guess. This last month I was charged but it was credited back. I am supposed to have the unlimited internet (though I use < 10 MB a month...) and I believe there is a note on my account indicating so.

[to_munda]

FINALLY got my plan all sorted out.
$30.80 final
250 daytime minutes
Unlimited evenings + weekends @ FIVE
Caller ID
Name Display
Whocalled
Voicemail
500 SMS / 50 MMS
1000 Canadian LD
Unlimited internet
R2R
Unlimited Incoming

I'm VERY happy with it. Have a number of services w/ Rogers and have been with them for years. I've had my fair share of ups + downs but am glad to see they want to keep me as a customer, and ever since I resigned w/ them for 3 years, I've been a happy camper :)

Can u elaborate a lil how u got the deal?
Wut u had to say or argue?
Thx

[mlc2000]

How does this plan look?

250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -10.00
Communicate Value package 11.00
911 Emergency Svc Access Fee 0.50
Unlimited Incoming Calls Opt. 10.00
Unlimited Incoming Calls Opt. (May 14/08 to Jun 01/08) 6.00
Rogers to Rogers Calling 5.00
Canadian LD Anytime Option 5.00
System Access Fee 6.95
6PM Early Eve. Calling Option (May 15/08 to Jun credit of -2.83
01/08)
Unlimited Incoming Calls Opt. (May 15/08 to Jun credit of -5.67
01/08)
Total Wireless charges before Taxes $35.95
G.S.T. (#86239 5381) 1.80
P.S.T. 2.88
Your total new charges $40.63

[Kaitlyn]

How does this plan look?

250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -10.00
Communicate Value package 11.00
911 Emergency Svc Access Fee 0.50
Unlimited Incoming Calls Opt. 10.00
Unlimited Incoming Calls Opt. (May 14/08 to Jun 01/08) 6.00
Rogers to Rogers Calling 5.00
Canadian LD Anytime Option 5.00
System Access Fee 6.95
6PM Early Eve. Calling Option (May 15/08 to Jun credit of -2.83
01/08)
Unlimited Incoming Calls Opt. (May 15/08 to Jun credit of -5.67
01/08)
Total Wireless charges before Taxes $35.95
G.S.T. (#86239 5381) 1.80
P.S.T. 2.88
Your total new charges $40.63

Off the top of my head, I believe the "Communicate" packs are older while the "Value" packs are newer. They have a $11 value pack which I believe is better than the $11 "Communicate" pack

[mlc2000]

Off the top of my head, I believe the "Communicate" packs are older while the "Value" packs are newer. They have a $11 value pack which I believe is better than the $11 "Communicate" pack

The new Value pack would take away my early evening calling package.
I already enquired about it.

[weebg]

HUP'ing requires a new 3 year (or 2, depending on the phone you get) contract. It starts the day you order the new phone and cancels the existing contract you had with them.

So did you do a 3 year then? Can you confirm whether its 1.5 left + another 3 years, or 3 years from when you HUP'ed? I've seen conflicting reports...

[MaDgamEr]

FINALLY got my plan all sorted out.
$30.80 final
250 daytime minutes
Unlimited evenings + weekends @ FIVE
Caller ID
Name Display
Whocalled
Voicemail
500 SMS / 50 MMS
1000 Canadian LD
Unlimited internet
R2R
Unlimited Incoming

I'm VERY happy with it. Have a number of services w/ Rogers and have been with them for years. I've had my fair share of ups + downs but am glad to see they want to keep me as a customer, and ever since I resigned w/ them for 3 years, I've been a happy camper :)
I don't know about this one... Can we see a bill scan?
$30.80 - tax = $27.25 - saf - 911 = $19.80

1000 Canadian LD = $5
Unlimited internet = $7
R2R = $5
Unlimited Incoming = $10

So that would mean you're paying less for the complete package than the base 250 min ret plan is worth... Not possible... and that's not even looking at the $27 worth (not to mention vm, sms, mms, etc) of extras. Unless the rep made a massive mistake, and your account will eventually be audited and "corrected". Come to think of it, the new system they use now doesn't even allow them to apply credits worth more than the base plan. Period. They can be entered, but will NOT be credited to your bill once they exceed the cost of your base plan.

[Kaitlyn]

I don't know about this one... Can we see a bill scan?
$30.80 - tax = $27.25 - saf - 911 = $19.80

1000 Canadian LD = $5
Unlimited internet = $7
R2R = $5
Unlimited Incoming = $10

So that would mean you're paying less for the complete package than the base 250 min ret plan is worth... Not possible... and that's not even looking at the $27 worth (not to mention vm, sms, mms, etc) of extras. Unless the rep made a massive mistake, and your account will eventually be audited and "corrected". Come to think of it, the new system they use now doesn't even allow them to apply credits worth more than the base plan. Period. They can be entered, but will NOT be credited to your bill once they exceed the cost of your base plan.

I might have made a calculation error. It's $30.80 give or take a dollar...

[bubble.tea]

FINALLY got my plan all sorted out.
$30.80 final
250 daytime minutes
Unlimited evenings + weekends @ FIVE
Caller ID
Name Display
Whocalled
Voicemail
500 SMS / 50 MMS
1000 Canadian LD
Unlimited internet
R2R
Unlimited Incoming
.....

250 5pm $27
cid/vm $11
500sms/50mms $5?
1000 LD $5
UNLIM on device brows $7
R2R $5
unlim incoming $10.

So...you're saying instead of $70+saf+911+taxes, you're actually paying $30? INCLUDING saf/911/taxes?

THAT PLAN IS JUST BEGGING for an insta audit LOL...wow. Talk about pushing the envelope.:D

+1 Bill Scan (if you are paranoid., just send it to me., I'll authenticate for all)....THEN I'll link it for all :D.

[AKS]

I spoke to the Rogers retention rep about why the rate on my 2 year contract was increased during the term and was told Rogers can increase the rate as long as they provide you with a notice. The rate you initially get is based on the hardware and increase is due to inflation.

Can anyone confirm this is correct?

[sschopra]

I just asked for the amount of my monthly bill for my two phones.. these are the plans for my 2 phones

250 daytime minutes
U/L E/W after 6pm
Caller ID, Voicemail (also some other features i don't care about)
Unlimited Incoming Calls
125 text messages
Total Cost for 2 phones including SAF, tax (40.56) = 20.28 per phone, per month

I think thats good... even if others have better.

[Ryan]

This thread is a finalist for the Most Helpful Thread of the Year! If you think it should win, be sure to vote here:


http://images.redflagdeals.com/rfdimages/promos/readerappreciation2008/badgeMostHelpfulThread.png (http://www.redflagdeals.com/forums/showthread.php?t=605749)

[ryero]

Is this for a 3 year contract?

I just asked for the amount of my monthly bill for my two phones.. these are the plans for my 2 phones

250 daytime minutes
U/L E/W after 6pm
Caller ID, Voicemail (also some other features i don't care about)
Unlimited Incoming Calls
125 text messages
Total Cost for 2 phones including SAF, tax (40.56) = 20.28 per phone, per month

I think thats good... even if others have better.

[secret-_-angel]

will this work if I just take over a friend's contract?

[Lulz]

will this work if I just take over a friend's contract?

you mean your friend already has a good retention deal and you want to take it over?
if that's what you meant, then yes...you can do that. It's called Transfer of Responsibility (a.k.a. ToR by agents)

[secret-_-angel]

no I meant can I get retention plan if I recently took over a friend's cell phone contract (rogers)?

you mean your friend already has a good retention deal and you want to take it over?
if that's what you meant, then yes...you can do that. It's called Transfer of Responsibility (a.k.a. ToR by agents)

[Lulz]

no I meant can I get retention plan if I recently took over a friend's cell phone contract (rogers)?

that would depend on (in order from most important to least important):

1) Was he on contract, and how long till end of contract
2) How good his plan already is
3) How long he has been with Rogers
4) How big his wireless bills were prior to you taking it over

[RuLa Of Da WoRlD]

do you think i could get a good retention with my current plan from 1996:

50 Minutes
Unlimited Weekends
Voicemail
10 cents a minute for weeknights
__________________________
Total = 13.95 a month including gst and 911 (Free SAF in My Plan)

Im gunning for about 100 anytime minutes in stead of 50 weekday minutes and call id on top of my current plan(is this too much or can i get more?)

[mtheory]

Anyone got tips on how to get a great plan for less than $32 after taxes? (21 + 7 + 911 + tax)

I'm currently offered
250 mins
unl't weekends/evenings @ 6pm
Rogers2Rogers
$11 comm. pack

Looking for ways to get plans like Kaitlyn's $30.80 insane plan. Do you guys have some special tactics or argument points that you use to bargain them down so much?! I'd appreciate the help :cheesygri

[cyphon]

I'm a Rogers Internet, TV & Home Phone Customer (with a 20% discount, thanks to a previous RFD thread's advice), but we have our cell phones with Bell (best plan at the time). I'm looking at moving the cell's to Rogers, on a family plan. Looking at basically the cheapest price.

Is there any hope of getting a deal like this as a Rogers customer, but not wireless, since I'm looking to bring my plan over?

[dinb]

Can someone figure out with the rep added to my account after I complained?

250/Unlimited Eve/Wkds Plan - $20.00
Target Message Tag - $0.00

Target Message Tag - $0.00


Unl. Local Calls 3 Mths
5PM Early Eve. Calling Option
6PM Early Eve. Calling Option
Unlimited Incoming Local Calls
50 Minute Bonus
250 Wkday/Unltd. Eve/Wkends
Local Airtime Bonus
Unlimited Incoming Calls Opt.
Local Airtime Bonus
25 Anytime Minutes
Tenure Reward - 10 min Bonus
CIBC Bonus airtime 100 min
Local Airtime Bonus
Goodwill 25 Minute Credit
50 Bonus minutes
50 Bonus minutes
50 Bonus minutes

[Haris]

Hey, Okay my contract (of 2 years) is expiring July 10. I think i've reached the max in terms of credits so not sure what's out there for me to get.. Maybe some of you guys can help in terms of what to ask for if anything at all..

200 Minutes
Unlimited E/W from 6pm
Free CID, Voicemail, and all that stuff (cf,cw)
Unlimited R2R (credited every month)
Unlimited Incoming ($10 credited every month)
1000 LD minutes ($5)
500 SMS ($5)

The plan is $35-10 credit (i think of the credit as $5 off towards plan and $5 off towards the 1000LD thus making the LD free)
-15% Better chocie bundle

+ $15 for the Personal Email plan for the blackberry (using the Opera mini scheme to get free web browsing :D )

all in all, taxes in I pay $45-$50 a month

anything out there for me to get, I was thinking asking for the free SMS but that would only be to renew for like a year (not worth it for three years...)

[dinb]

Hey, Okay my contract (of 2 years) is expiring July 10. I think i've reached the max in terms of credits so not sure what's out there for me to get.. Maybe some of you guys can help in terms of what to ask for if anything at all..

200 Minutes
Unlimited E/W from 6pm
Free CID, Voicemail, and all that stuff (cf,cw)
Unlimited R2R (credited every month)
Unlimited Incoming ($10 credited every month)
1000 LD minutes ($5)
500 SMS ($5)

The plan is $35-10 credit (i think of the credit as $5 off towards plan and $5 off towards the 1000LD thus making the LD free)
-15% Better chocie bundle

+ $15 for the Personal Email plan for the blackberry (using the Opera mini scheme to get free web browsing :D )

all in all, taxes in I pay $45-$50 a month

anything out there for me to get, I was thinking asking for the free SMS but that would only be to renew for like a year (not worth it for three years...)


What is the Opera mini scheme?

[RJones89]

I've been with Rogers since January 7th, 2008 on a month-to-month basic plan. Its something like 200 minutes + the $11 value pack and comes out to $44 or so a month after taxes and fees.

What are the chances that I can get a good retention package after 6 months on a month-to-month package (no contact).

[rupture]

What is the Opera mini scheme?

See http://howardforums.com/showthread.php?t=1311443

and http://howardforums.com/showthread.php?t=1318643

[Mad.Whack]

I've been with Rogers since January 7th, 2008 on a month-to-month basic plan. Its something like 200 minutes + the $11 value pack and comes out to $44 or so a month after taxes and fees.

What are the chances that I can get a good retention package after 6 months on a month-to-month package (no contact).

You can get one but you'll most likely have to commit to a 2/3 year contract.

[tempta]

Hi all, I just signed a 3 year contract with rogers, they offered me a bunch of stuff that I failed to remember :)
But when the bill came, i saw I got 7 + 7 for voice mail and something i think is call ID, but i believe those are included in the 11 dollar value pack? since im getting 14 dollar credit for those, you think they are willing to change it to 11 dollar value pack with credit towards decreased to 11 for it? and is it worth it for me?

TIA

[echlon]

I've been on contract with rogers for 3 years and its going to end in 1 month.
My current plan:
$20
50 + 50 Weekday
1000 Eve/Weekends
R2R
+$7 Caller ID/Texts

Would it be easier to negotiate a HUP with a new plan? or do it seperately.

I'm just hoping for ~200 Weekday minutes, free CF since its not free anymore and LD minutes.

[bellehuynh]

Can I get just unlimited personal email on a Blackberry without having a voice plan:?: I am not an exisiting customer of Rogers. Can anyone comment:?: :?: Much appreciated.

[bwrocks]

Can I get just unlimited personal email on a Blackberry without having a voice plan:?: I am not an exisiting customer of Rogers. Can anyone comment:?: :?: Much appreciated.

If you're not a Rogers customer then it will be hard, if not impossible, to negotiate a plan using the methods detailed in this thread. I suggest signing up for a contract, using it for a few months and then call in to see what they can offer you.

[rupture]

I've seen people posting on HoFo that they do indeed have the Unlimited email plan without a voice plan.

Calls without a voice plan is $1/min or something ridiculous like that.

[dinb]

Can someone figure out with the rep added to my account after I complained?

250/Unlimited Eve/Wkds Plan - $20.00
Target Message Tag - $0.00

Target Message Tag - $0.00


Unl. Local Calls 3 Mths
5PM Early Eve. Calling Option
6PM Early Eve. Calling Option
Unlimited Incoming Local Calls
50 Minute Bonus
250 Wkday/Unltd. Eve/Wkends
Local Airtime Bonus
Unlimited Incoming Calls Opt.
Local Airtime Bonus
25 Anytime Minutes
Tenure Reward - 10 min Bonus
CIBC Bonus airtime 100 min
Local Airtime Bonus
Goodwill 25 Minute Credit
50 Bonus minutes
50 Bonus minutes
50 Bonus minutes

BUMP for time sensitivity

[shopper-X]

BUMP for time sensitivity

Samething happend to me. I'll post later, but the account was not what was under pending but turned out to what the rep promised.

[EbonyRose]

Okay, so I just got off the phone with Rogers. I've signed a contract for 2 years, this is the plan I got:

250 Daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited incoming
Rogers to Rogers
Caller ID, Voicemail
1000 LD Minutes
500 SMS/50 Video and Picture Messages

This plan cost $35 base + SAF + 911.

I also got a hardware upgrade, but that's nothing really. After seeing other deals on this forum, I'm wondering if I got a good deal :| .

My old plan was:

225 Daytime minutes
Unlimited evenings/weekends at 6pm
$11 Pack: Voicemail, caller ID, 125 SMS

$25 + $11 = $36 base + SAF + 911.

Seems like a better deal than the old one, however, I wasn't on a contract at all with the old plan. I keep seeing people getting credits, how do you guys get those?

[dealtaker]

Hey for those of you that have negotiated for friends.
Do you tell the rep that you are the friend or do you say you are trying to get a better deal for them?
I know you have to be authorized by the plan owner to negotiate.
But which way works better?

[Lulz]

Hey for those of you that have negotiated for friends.
Do you tell the rep that you are the friend or do you say you are trying to get a better deal for them?
I know you have to be authorized by the plan owner to negotiate.
But which way works better?

i never negotiated for a friend, but rule of thumb is, they will not do anything unless they are speaking to authorized owner...so pretend to be (while your friend is sitting beside you)

[flexwong]

Hey for those of you that have negotiated for friends.
Do you tell the rep that you are the friend or do you say you are trying to get a better deal for them?
I know you have to be authorized by the plan owner to negotiate.
But which way works better?

when i negotiated for my sister, i had her tell the rep that i had permission. i will be doing it for friends in the near future and i guess i will pretend to be them. makes it easier i think and more leeway for bargaining. just make sure you know what you're getting into first, like what your friend wants etc.

[william_yu7]

Just wanted to say thank you for the many many posts that have helped me and my family out with our wireless accounts with Rogers. Had an amazing rogers rep by the name of John who was very helpful.

I was able to get a Brand New Blackberry Curve WITHOUT a data contract renewal for $119.99!

Also got a brand new activation of on a retention plan

250 Minutes
Unlimited Incoming
6 pm Evenings & Weekends
Caller ID
Unlimited Text Messaging
100 Long Distance Minutes

For $25 +saf + taxes = around $ 37

However he said that they were no longer able to give the pearl for $ 0+ 35 without having a data plan signed with it

Is this true or could I actually get the pearl for free?

Thanks again for all your help!

Cheers

[EbonyRose]

Okay, so I just got off the phone with Rogers. I've signed a contract for 2 years, this is the plan I got:

250 Daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited incoming
Rogers to Rogers
Caller ID, Voicemail
1000 LD Minutes
500 SMS/50 Video and Picture Messages

This plan cost $35 base + SAF + 911.

I also got a hardware upgrade, but that's nothing really. After seeing other deals on this forum, I'm wondering if I got a good deal :| .

My old plan was:

225 Daytime minutes
Unlimited evenings/weekends at 6pm
$11 Pack: Voicemail, caller ID, 125 SMS

$25 + $11 = $36 base + SAF + 911.

Seems like a better deal than the old one, however, I wasn't on a contract at all with the old plan. I keep seeing people getting credits, how do you guys get those?


Okay, so I called Rogers again. This time I changed my plan to:

250 Daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited incoming
Rogers to Rogers
Caller ID, Voicemail
500 SMS/50 Picture ms
100 LD minutes

$25 + SAF + 911

They're asking me to pay the new customer price on all the cell phones. What do you guys say to get them to waive the fees?

[Lulz]

They're asking me to pay the new customer price on all the cell phones. What do you guys say to get them to waive the fees?

Bell/Telus is waiving all fees.

[doltingi]

i renewed the 3 yr contract with rogers from ret. department and i got this plan for two lines + one w/ blackberry pearl 8110 AND one w/ Nokia 6086 for free:

250 daytime mins
unlimited Evening @ 6 pm (I can't remember whether it was from 5pm or 6pm)
unlimited Weekends
R2R
CID
enhanced VM
500 txts

each plan costs $25 + SAF + 911 = 32.45 + tax

I was gonna push for 100 Long Distance mins also, but I figured I won't even use like half of that so I didn't. I got off the phone and I realized I should've asked for R2F... or do they even have anything like that?

and the rep didn't tell me that I needed to get data plan from Rogers, so I'm only on my voice plan with pearl.
Will they overcharge me ridiculously if I surf through Rogers shops from my pearl?

[EbonyRose]

What do you guys think the chances of me getting a Sony K850 for free or relatively little cost are? I haven't gotten an upgrade in 5 years with Rogers. The price of the Sony K850 is $199 with a contract renewal. Thx

[Lulz]

What do you guys think the chances of me getting a Sony K850 for free or relatively little cost are? I haven't gotten an upgrade in 5 years with Rogers. The price of the Sony K850 is $199 with a contract renewal. Thx

havent done upgrade for 5 years?
---thats good.

but are you on contract and how much are your bills on average (wireless only, not counting tax)

[watta3]

I got off the phone and I realized I should've asked for R2F... or do they even have anything like that?


They have system calls, which supports rogers to rogers & rogers to fido.
Call them again and make up a good reason for cancellation, you might hit some luck, since within 14 days you are free to cancell any agreements.

gl

cheers

[EbonyRose]

havent done upgrade for 5 years?
---thats good.

but are you on contract and how much are your bills on average (wireless only, not counting tax)

My bills on average are around $50 or so. I am planning to renew 2 years with them starting next month.

[Lulz]

My bills on average are around $50 or so. I am planning to renew 2 years with them starting next month.

If your bills are $50 or so then that's very good.
But if you are only signing a 2 year contract there is absolutely no chance of getting k850 for free.
Even 3 year contract might not give you free k850....2 year contract is out of the question.

[dealtaker]

Hey for those of you that have negotiated for friends.
Do you tell the rep that you are the friend or do you say you are trying to get a better deal for them?
I know you have to be authorized by the plan owner to negotiate.
But which way works better?

i never negotiated for a friend, but rule of thumb is, they will not do anything unless they are speaking to authorized owner...so pretend to be (while your friend is sitting beside you)

Yeah I think I said that.
I also asked for responses from people that have done it.
But thanks for playing.
So how about some more feedback from someone that has done it?
I know some of you have posted about doing this multiple times for friends, how did you do it?
Which way worked best.

[semcbeth]

My bills on average are around $50 or so. I am planning to renew 2 years with them starting next month.

If you renew, please let us know what you ended up paying for the phone. I'm in a similar situation to you and was looking at the same phone.

Thx

[doltingi]

They have system calls, which supports rogers to rogers & rogers to fido.
Call them again and make up a good reason for cancellation, you might hit some luck, since within 14 days you are free to cancell any agreements.

gl

cheers

thx! i definitely am gonna try calling them today :cheesygri

by the way, has anyone heard about getting discounts on data plans?
if so, let me know how much discounts you got.

[cruisx]

i think i am getting ripped off >_>

My plan:

100 minuits = 25$
SAF= roughly 7$
911=.50
unlimited browsing for nokia n95 = 7$
Total: I pay around 42$ a month

I do have unlimited incoming but i do feel that i am paying a little to much, is it possible to reduce the cost a bit? is there a cheaper plan than the 25$ = 100 min? i got the phone and its my first time with a cell phone company(rogers) and i am on a 3yr contract.

100 minuets = 25$
SAF= roughly 7$
911=.50
unlimited browsing for nokia n95 = 7$

edit: here is a pic(ignore the data charges, those have been solved =p)



http://img185.imageshack.us/img185/4315/07042008033ka2.jpg

[Mayoo]

Thanks alot RFD

Was a pay as u go customer and after 30min on the rention phone line i got the below

250 day time minutes
100 canadian long distance minutes
Free rogers to rogers
Evenings after 6 and weekends free
caller ID, and voice mail, call waiting, conference

$20 + 6.95 + .50 + tax

No activation fees

[doltingi]

They have system calls, which supports rogers to rogers & rogers to fido.
cheers

apparently, they don't offer system calls anymore at retentions so she told me she can't add it onto my account.

and offered 10 bucks for unlimited incoming, which i said i won't need it, but she added 100 LD on both lines for free. I asked if she can just give me 35 LD and get me something else for the differences, but she said she can only give 100 LD mins so I said I'll then just take it anyways. :P

thanks RFD and Mary-Ann (the girl who got me free LDs :cheesygri)

[HowEver]

Which discounted phone did you get?

How long is your contract?


Thanks alot RFD

Was a pay as u go customer and after 30min on the rention phone line i got the below

250 day time minutes
100 canadian long distance minutes
Free rogers to rogers
Evenings after 6 and weekends free
caller ID, and voice mail, call waiting, conference

$20 + 6.95 + .50 + tax

No activation fees

[Shop-a-holic]

How is it that I see some individuals getting 500 txt msgs plan/option? I called Rogers yesterday and they either have 125 txt msgs or the 2500 txts messages.

[doltingi]

How is it that I see some individuals getting 500 txt msgs plan/option? I called Rogers yesterday and they either have 125 txt msgs or the 2500 txts messages.

what they did for me was to charge 5 bucks for 500 txts and give me 5 bucks credit, or that's how they told me.

[moko]

I've seen the number before in this thread, just can't remember which page, but can anyone provide the direct numbers to retention, or should I just call and say "cancel my phone" to the automated answering machine?

currently i pay

25+SAF+etc=37.xx

for
200 weekdays
unlimited E/W starts @ 6pm
VM, CID, 125 text messages,
R2R

I don't mind signing another 1 year (I don't really need a phone) for more messages (maybe 500) and 1000 Long Distance mins while keeping the same price or even at $20 (is this asking for too much?)

[RuLa Of Da WoRlD]

do you think i could get a good retention with my current plan from 1996:

50 Minutes
Unlimited Weekends
Voicemail
10 cents a minute for weeknights
__________________________
Total = 13.95 a month including gst and 911 (Free SAF in My Plan)

Im gunning for about 100 anytime minutes in stead of 50 weekday minutes and call id on top of my current plan(is this too much or can i get more?)

[Mayoo]

Which discounted phone did you get?

How long is your contract?

No Phone. I am keeping my N95 which i got last year in India. 1year contract

[moko]

No Phone. I am keeping my N95 which i got last year in India. 1year contract

How did u get to retention? Did you just say "cancel the phone" or you call any direct number?

[Shop-a-holic]

How did u get to retention? Did you just say "cancel the phone" or you call any direct number?

Call regular number and once a rep picks up, ask him/her to transfer you to customer relations, as you'd like to negotiate a better deal.

These customer relations reps seem quite shady to me. People in this have been getting such different deals. It seems as though they only offer a good deal when you're contract is really about to expire, otherwise they put you on a relatively crappy deal.

[doltingi]

How did u get to retention? Did you just say "cancel the phone" or you call any direct number?

that's how i got to retentions.
i don't see any other way to get to them directly.

[doltingi]

These customer relations reps seem quite shady to me. People in this have been getting such different deals. It seems as though they only offer a good deal when you're contract is really about to expire, otherwise they put you on a relatively crappy deal.

i'm not sure but from my understanding, they will not tell you what they can offer for free unless you mention it, no matter how long your contract is left.

they will not literally tell you the list of what they can give you for free in the beginning but instead will ask you what YOU want on your account, and they will see if they can give you any deals on that particular addon.

which is understandable because if they tell you what they can give you for free, you most likely will take all of them.

giving a bit of awkward pause and going "hmmmm..." when they said "i can offer you this for $$$" also kinda helped :P

[HowEver]

No Phone. I am keeping my N95 which i got last year in India. 1year contract

I hope that phone doesn't break down, because you missed out on Rogers giving you a sign-up discount on a new handset.

[HowEver]

that's how i got to retentions.
i don't see any other way to get to them directly.

You could always call the telephone number that appears in post #1 in this thread...

[doltingi]

You could always call the telephone number that appears in post #1 in this thread...

obviously, i didn't pay enough attention to the post #1 i guess :|
my bad my bad

[Shop-a-holic]

i'm not sure but from my understanding, they will not tell you what they can offer for free unless you mention it, no matter how long your contract is left.

they will not literally tell you the list of what they can give you for free in the beginning but instead will ask you what YOU want on your account, and they will see if they can give you any deals on that particular addon.

which is understandable because if they tell you what they can give you for free, you most likely will take all of them.

giving a bit of awkward pause and going "hmmmm..." when they said "i can offer you this for $$$" also kinda helped :P

Understandable, but I hate haggling with them.

I spent close to an hour just to get my bill down to $48 from $56. I was hoping to bring it down to $43-45 max including taxes, but the rep won't budge. The only way he was able to bring it down to $48 was by getting me to renew the contract and then giving me the evenings starting at 6pm for free.

Ah well... stuck with Rogers. Bell/Telus/Fido/Koodo unfortunately are no better.

[EbonyRose]

If you renew, please let us know what you ended up paying for the phone. I'm in a similar situation to you and was looking at the same phone.

Thx

I got a really annoying rep this time. She said that the best price she could give me was $149 + $35 fee. I told her I hadn't gotten a hardware upgrade in five years, and she was just like, " I understand, but that's the best price we can offer you."

I think I may call again later and this time threaten to cancel or something.

[HowEver]

obviously, i didn't pay enough attention to the post #1 i guess :|
my bad my bad

No problem! It's a million posts ago...

I think I may call again later and this time threaten to cancel or something.

Those are the magic words, but you have to say them nicely.

[semcbeth]

I got a really annoying rep this time. She said that the best price she could give me was $149 + $35 fee. I told her I hadn't gotten a hardware upgrade in five years, and she was just like, " I understand, but that's the best price we can offer you."

I think I may call again later and this time threaten to cancel or something.

Hmmmm... I'm assuming that was on a 3 year term as well?

[1226]

I got a really annoying rep this time. She said that the best price she could give me was $149 + $35 fee. I told her I hadn't gotten a hardware upgrade in five years, and she was just like, " I understand, but that's the best price we can offer you."

I think I may call again later and this time threaten to cancel or something.

It's the Rule of Three. You'll probably have to phone 3 times to get the best deal. Second time will be better than the first, but still not good enough. Third times the charm.

[EbonyRose]

It's the Rule of Three. You'll probably have to phone 3 times to get the best deal. Second time will be better than the first, but still not good enough. Third times the charm.

So basically, called again, and they were still being difficult, so I changed my contract back down to an one year plan. I only agreed to a two year for a hardware upgrade. Since I can't get the phone I want, I'll just take the nice plan I got and re-negotiate again in a year. Looks like my luck has run out with Rogers. I don't want to overdo it and get that star on my file. lol. Thanks for all the help guys!

[william_yu7]

I just got the Blackberry Curve for 119.99 on a three year renewal (without data)

Now for my other phone they wouldn't give me a pearl for free on a three year renewal. No I want to ask is it still possible???

Anyone with Experience please let me know

Thanks

[mtheory]

What exactly is this negative "star"?
Does anyone know what it takes to get one?
I know it's something related to calling retentions too much and complaining, but that's all pretty relative.

[moko]

i just got off the line with retention

i don't think i did too well tho. Let me know what you guys think, should I renegotiate?

200 weekday
unlimited eve/wkd @ 6pm
R2R
500 Text/50MMS
50 International Text
1000 LD
CID and VM

for 25+SAF+911

Anyway, just want to say thank you for all your helps!

[tsx11]

Thanks alot RFD

Was a pay as u go customer and after 30min on the rention phone line i got the below

250 day time minutes
100 canadian long distance minutes
Free rogers to rogers
Evenings after 6 and weekends free
caller ID, and voice mail, call waiting, conference

$20 + 6.95 + .50 + tax

No activation fees
I am also a rogers pay as you go user. How did you get such a nice deal coming from prepaid? I would love to have this contract. Did you just say, I'm looking for a contract or did you have to mention Bell, Telus, etc? I thought they'd give non-existing customers terrible deals :)

[ericmeiguo]

Thanks alot RFD

Was a pay as u go customer and after 30min on the rention phone line i got the below

250 day time minutes
100 canadian long distance minutes
Free rogers to rogers
Evenings after 6 and weekends free
caller ID, and voice mail, call waiting, conference

$20 + 6.95 + .50 + tax

No activation fees

I got pretty much the same as yours after I saw your post and called Rogers then. I have 200 daytime but evening starting 5pm instead, in an 1 yr contract.

The lady I talked to was pretty nice. I said a Fido rep called me and offered me sth like above and she told me they could offer too. That's it. I spent only 16 min, and the number I called was *611.

I also asked if she knew anything about iPhone. She said not too much yet, but there's no problem if I want to grab a iPhone after 711, because there would definitely be an "upgrade" in the term of "plan". Let's see.

[doltingi]

I just got the Blackberry Curve for 119.99 on a three year renewal (without data)

Now for my other phone they wouldn't give me a pearl for free on a three year renewal. No I want to ask is it still possible???

Anyone with Experience please let me know

Thanks

I actually got a pearl 8110 (one with GPS is $149.99 w/ 3 yr contract) for free but they wouldn't let me get the same phone OR pearl 8100, which is 49.99, for free on the other phone. and she told me i'll have to pay 79.99 + 35 bucks for pearl 8100 so i said no thx.

then i asked what they can get me for free and she gave me these options, and i chose from that list.

they do have decent phones available for free, it's just not as much credit as you'd get from the first one.

[doltingi]

i just got off the line with retention

i don't think i did too well tho. Let me know what you guys think, should I renegotiate?

200 weekday
unlimited eve/wkd @ 6pm
R2R
500 Text/50MMS
50 International Text
1000 LD
CID and VM

for 25+SAF+911

Anyway, just want to say thank you for all your helps!

i feel like asking them to get me the international text as well now that i see you got it lol
but that sounds like a good deal to me, i wouldn't mind changing my plan with urs :cheesygri

[william_yu7]

I actually got a pearl 8110 (one with GPS is $149.99 w/ 3 yr contract) for free but they wouldn't let me get the same phone OR pearl 8100, which is 49.99, for free on the other phone. and she told me i'll have to pay 79.99 + 35 bucks for pearl 8100 so i said no thx.

then i asked what they can get me for free and she gave me these options, and i chose from that list.

they do have decent phones available for free, it's just not as much credit as you'd get from the first one.

Did you have to sign up for a data plan to get your first phone free?

[doltingi]

Did you have to sign up for a data plan to get your first phone free?

nope, i've been with rogers for about 6 yrs now, and that may have given me higher credits on hardwares

[william_yu7]

nope, i've been with rogers for about 6 yrs now, and that may have given me higher credits on hardwares

That would explain it. I've only been with Rogers since november 07. They have been really good though. Got a Sony, then a pearl and now Curve so no complaints here. Thank for you help

Any suggestions in what to say to the reps in my last effort to get the free pearl?

[doltingi]

That would explain it. I've only been with Rogers since november 07. They have been really good though. Got a Sony, then a pearl and now Curve so no complaints here. Thank for you help

Any suggestions in what to say to the reps in my last effort to get the free pearl?

i tried to get pearl for the other line too but i couldn't...so i can't really help you on that one :S

let me know how it goes if you do call them again for it. :D

---
btw, does anybody know if you can get discounts on data plans from retentions?
---

[william_yu7]

Need Your Expertise folks

I am looking to do a transfer of responsibilty of my gf's line from her sister's account to my account. She is on a retentions plan.

That being said, Will she lose any discounts/promotional offers by doing this? I have heard different opinions. So I am here to ask for maybe step-by-step instructions. How do I do it?

Thanks

[Mendesb]

Need Your Expertise folks

I am looking to do a transfer of responsibilty of my gf's line from her sister's account to my account. She is on a retentions plan.

That being said, Will she lose any discounts/promotional offers by doing this? I have heard different opinions. So I am here to ask for maybe step-by-step instructions. How do I do it?

Thanks

email me.

[william_yu7]

email me.

Should be in your inbox

Thanks!

[a_y3n]

Hey everyone.. I searched everywhere but it doesn't seem like anyone has the same situation as me.

I already have 2 awesome retention plans with rogers, but I would like to add a new line.

Is it possible to get the same plan for a new number? How should I proceed in order to get the best plan possible? Would I have to sign a contract? I don't need a phone at the moment, but if rogers have a better phones down the road I plan on getting one then.

[mingcourt]

i renewed my contract in mid june... i wanna look into getting a new phone now...

when i call in, what do you guys suggest saying? i am hoping to get a blackberry for less than $50.... last time , they were offering me $99 + $35 fee

[wysiwyg]

Renewing a contract (without taking a free phone at that time) should not affect your HUP eligibility. It might just affect your bargaining power if you deal with retentions, though, as they know you are locked with the anyway.

[moko]

i feel like asking them to get me the international text as well now that i see you got it lol
but that sounds like a good deal to me, i wouldn't mind changing my plan with urs :cheesygri

My first intention was to make it a $20 plan, but then when I spoke to her, I told her that long distance, more messages and int'l messages are everything that I need. It worked out to $32 and that's when I felt bad asking for too much credit, so I just asked her to keep the same price point as before, which is 25.

It still is a good price, but I kinda regret that I didnt even try to ask for 20, lol..

[comet]

Hi, sounds like some great plans.. do i have to be with rogers for a long time before i can get these kind of plans? i have been with fido for 4 years now.. thinking to switch over? Which one is better fido or rogers? I also wanna get the free contract BB pearl for $119.99, did alot of people get that?

[Shop-a-holic]

Some of you have managed to get some extra ordinary deals! :-0

The best I've been offered after having my contract renewed (which I'm not too thrilled about) is the following:

250 weekday mins
unlimited evenings and weekends after 6pm
Free R2R (cell phones only)
100 long distance minutes (Canada)
Value pack $20... given for $5 (2500 txts, caller id, vmail, etc.)
$25 + $5 value pack + SAF + 911 fee = $42.32

[the_kurupt_1]

Some of you have managed to get some extra ordinary deals! :-0

The best I've been offered after having my contract renewed (which I'm not too thrilled about) is the following:

250 weekday mins
unlimited evenings and weekends after 6pm
Free R2R (cell phones only)
100 long distance minutes (Canada)
Value pack $20... given for $5 (2500 txts, caller id, vmail, etc.)
$25 + $5 value pack + SAF + 911 fee = $42.32

Like others have mentioned, you just have to be persistent. Also, a lot depends on the rep that you get. Some are very nice, others... not so much.

[gerlitz1]

I have been a rogers customer for 7 years. I started on a 3 year contract with a new phone and have been month to month since.
My current plan is:
200 wkday
Unlimited eve & wknd 6PM
$25.00+911+SAF= $32.45 plus Tax
I have never had an upgrade from rogers as I purchased a new unlocked phone 3 years ago and just switched the sim card.
I am not a heavy user as I only use about 150 minutes total a month but my husband also now needs a plan & phone and uses alot more airtime than I do.
I have called rogers a few times to try and get caller ID & voicemail and they dont seem to want to give me nothing! Whats the best plan I should be able to get on a new 2 or 3 year contract? What about family plans versus rogers to rogers calling as the second option requires 2 contracts instead of sharing minutes?
A few new phones would not hurt either!

[flexwong]

Some of you have managed to get some extra ordinary deals! :-0

The best I've been offered after having my contract renewed (which I'm not too thrilled about) is the following:

250 weekday mins
unlimited evenings and weekends after 6pm
Free R2R (cell phones only)
100 long distance minutes (Canada)
Value pack $20... given for $5 (2500 txts, caller id, vmail, etc.)
$25 + $5 value pack + SAF + 911 fee = $42.32

not that bad, you have a $15 monthly credit. tell them your monthly plan is still to pricey and they'll maybe knock off another $5.

similar to the plan i got my family:

2 lines

$25/month
250 weekday
u/l evenings weekends @ 6
R2R
free call display
$10credit/month

so $15 + SAF/911 + tax

[azn_dan]

not that bad, you have a $15 monthly credit. tell them your monthly plan is still to pricey and they'll maybe knock off another $5.

similar to the plan i got my family:

2 lines

$25/month
250 weekday
u/l evenings weekends @ 6
R2R
free call display
$10credit/month

so $15 + SAF/911 + tax

Just wondering but how long have you been with rogers? Also did you get an free phones with ur new plan? Just for my information purposes thank you.

[pacman99]

After calling several times and trying to be as nice as I could I got the following:

250 mins daytime
unlimited r2r (cellphone only)
unlimited incoming
unlimited weekends and evenings at 8pm (i don't really use 6pm)
caller ID + voice mail + 125 txts
SAF/911
= $38.45
+$7 for unlimited browsing

I've only been with Rogers for I guess a little less than 7 months now so I guess I can't really expect more, especially since they know I'm locked on contract. I added the $7 vision plan but I'm having second thoughts and thinking of getting the n95 instead of the k850 I have now and using wifi on it with data blocked. That'll save me an extra $7/month (but cost me $150 more upfront lol).
Previously I was on the family plan, paying the same amount of money total for 4 lines except getting 100 daytime per phone, evenings at 9. Thanks RFD!

[kin0kin]

A question for you guys....did rogers put you in a contract under the new pricing? If so, how long did they make you sign for?

[pacman99]

^yes they put me on a new 3yr contract but I had already renewed my contract for a HUP anyways so it didn't matter to me. An extra 6 months is not a big deal.

[kin0kin]

3 years is....long. I've been using Rogers for 3-4 years now and I was thinking of switching to SO since I don't call out a lot, and SO's top up can last a year. However, if they could reduce my rate to say $15 + SAF + 911 or so with a very bare options, I may stick to them.

[Matrx]

3 years is....long. I've been using Rogers for 3-4 years now and I was thinking of switching to SO since I don't call out a lot, and SO's top up can last a year. However, if they could reduce my rate to say $15 + SAF + 911 or so with a very bare options, I may stick to them.

It's best (and easier) to negotiate when nearing the end of your contract as you have the most leverage. However, that is not to say you cannot re-negotiate earlier in your current contract (as many here do) - you might not get everything you want but it's definitely worth a shot.

[kin0kin]

hmm but I don't have a contract with the now. I've passed my contract some time ago and is on monthly now.

[Matrx]

hmm but I don't have a contract with the now. I've passed my contract some time ago and is on monthly now.

It a great time to negotiate then :) You will get more discounts if you agree to a longer contract.

Start off negotiating with the willingness to sign up only for a year, and if that doesn't get you what you want, use additional years (if you can bear it) to get more (plan and phone).

[kin0kin]

Both me and my wife have been using Rogers for 3 years. Personally, I really don't need anything more than 200-250 min, R2R, VM, CID, and unlimited incoming would be a bonus. If I could get anything like this with 1 year contract, I'd definitely take it:

not that bad, you have a $15 monthly credit. tell them your monthly plan is still to pricey and they'll maybe knock off another $5.

similar to the plan i got my family:

2 lines

$25/month
250 weekday
u/l evenings weekends @ 6
R2R
free call display
$10credit/month

so $15 + SAF/911 + tax

[EbonyRose]

Quick question to everyone, say, you've already called TWICE to ask for that specific phone, however, those reps have been difficult, can you call another time? They've made a note that I asked about it in my file, so it makes it a little difficult to ask for a better deal. >.<

[AKS]

Quick question to everyone, say, you've already called TWICE to ask for that specific phone, however, those reps have been difficult, can you call another time? They've made a note that I asked about it in my file, so it makes it a little difficult to ask for a better deal. >.<

Be careful - One of the weekend reps mistated what I had said. He said I was asking for too much when all I asked him was what plans are available for $20 - $25/month. This is the amount I am paying at this time.

[RuLa Of Da WoRlD]

do you think i could get a good retention with my current plan from 1996:

50 Minutes
Unlimited Weekends
Voicemail
10 cents a minute for weeknights
__________________________
Total = 13.95 a month including gst and 911 (Free SAF in My Plan)

Im gunning for about 100 anytime minutes in stead of 50 weekday minutes and call id on top of my current plan(is this too much or can i get more?)

[DG3x]

My plan is:

$0/month**

250 min
even/weeknds
r2r

plus fees..

until january 09, then $10 till october 09 or something like that

all about complaining!! its the $10 plan but they gave me a $10 monthly discount for 12 months

[azn_dan]

My plan is:

$0/month**

250 min
even/weeknds
r2r

plus fees..

until january 09, then $10 till october 09 or something like that

all about complaining!! its the $10 plan but they gave me a $10 monthly discount for 12 months

pretty sweet deal. Did they make u sign a contract? How long have you been with rogers? Are you going month to month and not take the option of getting a free phone? Just for my information.

[PsioniC]

If I go to a Rogers store is there any chance they will bargain with me in terms of plans or am I best off trying to negotiate something over the phone.

Keeping in mind that I'm a Telus customer who is looking to switch over to rogers. I have had my cable with Rogers for 15+ years and their high speed internet since it first came out. I will also need a phone, probably the Nokia N95. I would also be willing to switch my home phone services over to roger too if it would help my case and was comparable to what I'm paying bell right now.

[HowEver]

The question is, do you really need more minutes; or, can you keep going with 50 minutes plus 10 cent overage minutes? Because, if you don't, you'll be paying a whole bunch more for minutes you don't even need.

The cheapest retention plans are $20 plus a bunch of freebies plus whatever they don't give you free plus SAF and 911.

If you don't need more calling time, stay with your $14 plan!

I used to have an ancient 30 minute corporate plan for $29 minus a slew of credits. It took me a very long time to switch to an in-market (current) corporate plan (I qualify for it).

If you do update your plan, make sure they give you a sweet discount on a new phone.


do you think i could get a good retention with my current plan from 1996:

50 Minutes
Unlimited Weekends
Voicemail
10 cents a minute for weeknights
__________________________
Total = 13.95 a month including gst and 911 (Free SAF in My Plan)

Im gunning for about 100 anytime minutes in stead of 50 weekday minutes and call id on top of my current plan(is this too much or can i get more?)

[kcorscadden]

The Rogers store can ONLY offer you the standard plans that they you see in the store. They have no leverage to offer you anything special as in most cases you are not a customer yet, so what is there to retain?

Only Retentions can offer you the plans you are seeing here and you MUST be a customer in order to even have a chance at getting anything.

All you can do is signup for a plan and then try retentions in a couple of weeks/months and see what you can get. The fact that you have had cable for 15+ yrs will help, but from their perspective you are a new wireless customer which is what you are trying to get a retention plan for.

Unfortunately, for the time being you are SOL.

If I go to a Rogers store is there any chance they will bargain with me in terms of plans or am I best off trying to negotiate something over the phone.

Keeping in mind that I'm a Telus customer who is looking to switch over to rogers. I have had my cable with Rogers for 15+ years and their high speed internet since it first came out. I will also need a phone, probably the Nokia N95. I would also be willing to switch my home phone services over to roger too if it would help my case and was comparable to what I'm paying bell right now.

[superfool]

My contract was expired couple months ago and I called Rogers today to cancel because Telus/Bell has a better plan blah blah blah...:) . But Rogers does not seem to care about my cancellation not to mention try to retain me. They just transfered me to Customer Relationship Dep, a CSR there just said they he's sorry to hear that, and told me the date when the cancellation will take effective. :|
I did once before and it happened the same so I had to call back to cancel my cancellation.:)
I need some advice here please.
Thanks

[doltingi]

just out of curiosity, if you were to call the retention centre by the number mentioned by OP, do i still have to mention the reason of calling on auto answering machine?

[noregrets87]

I need some big time help here, ready to pull out the big guns.
i have a HUGE account with rogers, actually 4 accounts to be exact. We (my family, but i manage everything) have been with rogers for over 10 years now, and have never called in to complain once.
I have 3 wireless cell phones with rogers.
the first cell phone, is a super heavy user, the phone bill averages 400 dollars a month, with 3000 minutes of talk time, voicemail, caller id, text messaging, long distance, the whole shebang. I do not have a special rate or plan for this phone.
the second phone, is a number that travels between cities, from the GTA to out west ontario. The talk time is about 1000 minutes, everything included as the first cell phone and an average bill of $200
The third phone is about the same as the second with the exception of the long distance thing, a bill of about $150

on top of that, i have at the main address, cable internet, digital cable, and HD cable
at a second address i have cable internet, and digital cable as well.

I think all of this adding up, I should be entitled to something as i pull it a lot of business. The first two cell phones, we have been using an unlocked iphone for the last year, now that it is coming to canada and rogers, we want the new one including email and internet access (data plan). Problem is, the highest plan (apparently) you can get for the iphone is 800 minutes + a data plan THEN every minute extra is 35cents. This is BS considering the first phone makes 3000 minutes of talk time a month. I need to find a way to get a better plan, and 2 free iphones! or atleast not the $199 they charge and make you sign up for an 3 year contract.

I need some advice/help.

[Lulz]

Problem is, the highest plan (apparently) you can get for the iphone is 800 minutes + a data plan THEN every minute extra is 35cents. This is BS considering the first phone makes 3000 minutes of talk time a month. I need to find a way to get a better plan, and 2 free iphones! or atleast not the $199 they charge and make you sign up for an 3 year contract.

I need some advice/help.

You can get iPhone with any plans you wish. Nobody is forcing you to get those "iPhone3G recommended" plans.

[noregrets87]

Interesting. Well that still doesn't solve my problem of being robbed for 19 years. I just would like to know what people think is the best way to get what I want via customer relations.

Also, I'm not sure if i read correctly, but its not possible to get any discounts on the actual 3g iPhone itself?

[Lulz]

Interesting. Well that still doesn't solve my problem of being robbed for 19 years. I just would like to know what people think is the best way to get what I want via customer relations.

Threaten to cancel and move to other provider seeking cheaper plan like been mentioned many times.


Also, I'm not sure if i read correctly, but its not possible to get any discounts on the actual 3g iPhone itself?

Highly unlikely you will get additional discounts. MAYBE MAYBE they will agree to waive $35 admin fee. But I doubt it.

[jwei]

Ahhhh Lulz, you ARE afe!

Haha, I thought the dp looked familiar...

[Mendesb]

You can get iPhone with any plans you wish. Nobody is forcing you to get those "iPhone3G recommended" plans.

uhhh no u really cant if ur getting the iphone for the 199 advertised price. or 299 for the16gb

also theres no such thing as an unlocked one.

please dont give ppl misleading information.

[fishlord]

I need some big time help here, ready to pull out the big guns.
i have a HUGE account with rogers, actually 4 accounts to be exact. We (my family, but i manage everything) have been with rogers for over 10 years now, and have never called in to complain once.
I have 3 wireless cell phones with rogers.
the first cell phone, is a super heavy user, the phone bill averages 400 dollars a month, with 3000 minutes of talk time, voicemail, caller id, text messaging, long distance, the whole shebang. I do not have a special rate or plan for this phone.
the second phone, is a number that travels between cities, from the GTA to out west ontario. The talk time is about 1000 minutes, everything included as the first cell phone and an average bill of $200
The third phone is about the same as the second with the exception of the long distance thing, a bill of about $150

on top of that, i have at the main address, cable internet, digital cable, and HD cable
at a second address i have cable internet, and digital cable as well.

I think all of this adding up, I should be entitled to something as i pull it a lot of business. The first two cell phones, we have been using an unlocked iphone for the last year, now that it is coming to canada and rogers, we want the new one including email and internet access (data plan). Problem is, the highest plan (apparently) you can get for the iphone is 800 minutes + a data plan THEN every minute extra is 35cents. This is BS considering the first phone makes 3000 minutes of talk time a month. I need to find a way to get a better plan, and 2 free iphones! or atleast not the $199 they charge and make you sign up for an 3 year contract.

I need some advice/help.


you pay 750 a month in cell bills?? that is ridiculous.

[Francis21]

I saw this 'bulletin' on my bill the other day, and am furious...anyway to combat this one folks? Anyone else hear this?

Apparently, even if you have a text messaging plan, the USA will now NOT be covered...

[Francis21]

I saw this 'bulletin' on my bill the other day, and am furious...anyway to combat this one folks? Anyone else hear this?

Apparently, even if you have a text messaging plan, the USA will now NOT be covered...

Cost will be 40 cents a message btw....

[azn_dan]

My contract was expired couple months ago and I called Rogers today to cancel because Telus/Bell has a better plan blah blah blah...:) . But Rogers does not seem to care about my cancellation not to mention try to retain me. They just transfered me to Customer Relationship Dep, a CSR there just said they he's sorry to hear that, and told me the date when the cancellation will take effective. :|
I did once before and it happened the same so I had to call back to cancel my cancellation.:)
I need some advice here please.
Thanks

Have you tried instead to just call retentions? I know its not one of the recommended methods, but it would be the most direct and simple. They are there to try and keep you, make sure you be nice. Also another tip would be to call in the night, when the summer/part time people work and you would probably be able to get what you want more easily since they really dont care as much as the hardcore lifers u get during the day. Hope you end up getting something decent.

[Lulz]

uhhh no u really cant if ur getting the iphone for the 199 advertised price. or 299 for the16gb

please dont give ppl misleading information.

What misleading information did I give exactly?

You can get any plan you wish with the iPhone3G provided that your base plan is more than $30. If it's less than $30, you pay $50 more than the advertised $199/$299 price. Plus, he never asked for pricing. He just asked what he can do about ridicolous iPhone3G recomended plans, and I told him nobody is forcing him to take those.

also theres no such thing as an unlocked one.

I never said iPhone3G will come unlocked. Perhaps you confused me with someone else?

[HowEver]

Ahhhh Lulz, you ARE afe!

Haha, I thought the dp looked familiar...

In English?

[SuckaB]

Is it possible to get a monthly rate of $20 after SAF and tax?

[djgee]

Is it possible to get a monthly rate of $20 after SAF and tax?

I guess anything is possible, but from a math point of view...

$20 monthly rate including SAF and taxes would mean:

$20 - taxes = $17.70

$17.70 - SAF/911 = $10.50

So you're MSF is $10.50...I would say that the closest thing I've seen is the Saskatchewan deal (dunno if it still exists though). I have a plan that comes pretty close.

275 minutes daytime
unlimited evenings @ 8
unlimited incoming
R2R
CID
$5 message plan

$20 - $10 monthly credit + SAF/911 + taxes = $25.37. I just added the text message plan when it first came out but prior to that my bills were under $20.

[xOFFSETx]

I guess anything is possible, but from a math point of view...

$20 monthly rate including SAF and taxes would mean:

$20 - taxes = $17.70

$17.70 - SAF/911 = $10.50

So you're MSF is $10.50...I would say that the closest thing I've seen is the Saskatchewan deal (dunno if it still exists though). I have a plan that comes pretty close.

275 minutes daytime
unlimited evenings @ 8
unlimited incoming
R2R
CID
$5 message plan

$20 - $10 monthly credit + SAF/911 + taxes = $25.37. I just added the text message plan when it first came out but prior to that my bills were under $20.

There is the Manitoba deal at $10 + $6.95 + $0.50 + tax. If you're outside of Manitoba, there is the $8 Seasonal plan, but it's pretty much an emergency only plan. $8 + $6.95 + $0.50 + tax for 40 Anytime mins. Very, very basic.

[superfool]

Have you tried instead to just call retentions? I know its not one of the recommended methods, but it would be the most direct and simple. They are there to try and keep you, make sure you be nice. Also another tip would be to call in the night, when the summer/part time people work and you would probably be able to get what you want more easily since they really dont care as much as the hardcore lifers u get during the day. Hope you end up getting something decent.

cool, thanks for the advice, gonna call them tomorrow.

[wysiwyg]

One of my cell phones, is actually an emergency plan. It comes up to $10 and change after all taxes and discounts. They do not charge the MSF fee on that plan, plus it's a grandfathered "per second" billing. It is limited to just 20 mins a month though and 50 cent for each additional minute.

[contextv]

Anyone know if Rogers will price match a phone if they drop the price?
I bought a touch for $200 a month and a half ago. I realized a few weeks ago the price is now $99.

[expergo]

Anyone know if Rogers will price match a phone if they drop the price?
I bought a touch for $200 a month and a half ago. I realized a few weeks ago the price is now $99.

I don't think they do that.

[MaDgamEr]

Anyone know if Rogers will price match a phone if they drop the price?
I bought a touch for $200 a month and a half ago. I realized a few weeks ago the price is now $99.
They will PM within 15 days... Did it for my wife's 5310.

[Defy_all_rulz]

I had signed up for the regular retention plan of

250 day/unlimited evening weekend minutes
$11 communication pack
unlimited evenings at 8pm
unlimited incoming
$21 plus SAF plus tax

They also gave me a RAZR for $49.99 + $35 activation fee but gave me a recurring credit of $20 for 4 mths.Not that that ever showed up on the bill ever but trying to get that $20 out every month .Took me 30 min call the first time around but today(my second billing cycle) ,the billing rep completely refused the $20 credit for this mnth since she kept saying i'm getting a $10 incoming etc etc so thats the $10 I was offered for 4 mths only.She also kept saying since I got a hardware upgrade my package should have a $50 MIR (which i was never offered and it wasnt included in my new phone package) that I should send that in.After staying on the phone for 82 minutes and finally telling her to transfer me to retention it all (hopefully) got sort out.

Even after alll the notes I had from my retention call since April and every detail it still is such a pain to get billing right.Keep an eye out on your bill if u do make any changes ever and definitely if u resign a contract tell Rogers to send you an email with details.

my 2c ..... now I'll just go and ask for a hard copy of some kind to be either emailed to me by rogers or something.Wish me luck.

[kazudon]

I called today, and I got:
300 minutes
unlimited ev/wknds from 6pm
500 text messages
100 Long distance Canada
Caller ID

all for $32 inclusive.
Thanks for the tip!

[whabs]

Hi everyone, I'm new to the site ! The site and this thread is amazing ! I read about 300 pages of this thread.

Just have a question right now. The number to call Rogers from my cell is *611, right ? Do I lose my minutes when I call?

[can2000]

Hi everyone, I'm new to the site ! The site and this thread is amazing ! I read about 300 pages of this thread.

Just have a question right now. The number to call Rogers from my cell is *611, right ? Do I lose my minutes when I call?

-Right.

-No.

[mycrazydeals]

Hi guys, I have a question for you all. I am trying to do a HUP and just want to see what kinds of phones people are getting for $0 right now? I want to know what is reasonable to ask for. Thanks!

[find_deal]

Hello Folks,

I am having trouble in reaching the Retention Line.

I noticed that old ph # is not functional (is it?). I tried calling on 877-764-3772 and said "cancel my service", but somehow end up w/ a regular Cust Rep. He seemed OK in cancelling my service.

After beating around the bush, the only thing he offered me to retain is to give me the regular discount on Jack ($49) w/out data plan. Otherwise he wants me to continue on original family plan signed 2.5 years ago!

I had called 2 months ago and they had offered me a much improved monthly plan!

I also noticed that some other people are having same problems in reaching proper line ("retentions").

Could someone shed light on this please???

thanks,

Newbie

[Lulz]

Hi guys, I have a question for you all. I am trying to do a HUP and just want to see what kinds of phones people are getting for $0 right now? I want to know what is reasonable to ask for. Thanks!


Nobody here can give you the answer as it depends on many many things.

1) When was the last time you did upgrade with them and gotten a subsidized phone.

2) How much your bills are (wireless only, minus taxes)

3) How many services you have with them (cable/internet/home phone)

4) How long you are willing to sign contract for 2 or 3 years.

Answer those and it would be much easier.

[azn_dan]

Hi guys, I have a question for you all. I am trying to do a HUP and just want to see what kinds of phones people are getting for $0 right now? I want to know what is reasonable to ask for. Thanks!

well if you are doing a HUP, safe to assume you have been with rogers for atleast 2 years? I would say right now you could get any phone advertised at $99 for free. Atleast thats been my experience the last few years when i made deals through retentions. Thought phones around $150 might be able to be had with alittle bargaining. All in all comes down to the rep, your attitude, and any leverage that you have.

[Chipp]

Hi! I'm sort of new at this thing, so I was wondering if somebody could help me in determining what I could reasonably ask for. I am:

Rogers customer since August 2007.
Three services - Cable/Internet/Wireless (2 Wireless phones ~ 30MSF each)
First Wireless phone - MSF ~30 since Dec. 2007, no upgrades
Second Wireless phone - MSF ~30 since August 2006, never been HUP-ed
Willing to re-sign for 3 years.

I wanted to get an iPhone via HUP (switching out my august 2006 phone), then call retentions to get a better plan (I know that you can get an iPhone via HUP as long as your MSF is 30$ or more). Someone previously posted:


300 minutes
unlimited ev/wknds from 6pm
500 text messages
100 Long distance Canada
Caller ID

all for $32 inclusive.

The thing is, I will be doing a HUP first and signing for another 3-years on the spot at the rogers store.... Could I come home later that day and phone retentions and ask for a plan similar to above?

Sorry for my mish-mash post... I'm just trying to wrap my head around things.
Thanks!

[whabs]

How long do you guys usually wait ? I have been waiting for over 20 mins.

I talked to a normal rep first and he transfered me. And I'm still waiting.


EDIT : NVM. The lady just told me the retentions services closes at 9PM.

[moko]

Hi! I'm sort of new at this thing, so I was wondering if somebody could help me in determining what I could reasonably ask for. I am:

Rogers customer since August 2007.
Three services - Cable/Internet/Wireless (2 Wireless phones ~ 30MSF each)
First Wireless phone - MSF ~30 since Dec. 2007, no upgrades
Second Wireless phone - MSF ~30 since August 2006, never been HUP-ed
Willing to re-sign for 3 years.

I wanted to get an iPhone via HUP (switching out my august 2006 phone), then call retentions to get a better plan (I know that you can get an iPhone via HUP as long as your MSF is 30$ or more). Someone previously posted:

The thing is, I will be doing a HUP first and signing for another 3-years on the spot at the rogers store.... Could I come home later that day and phone retentions and ask for a plan similar to above?

Sorry for my mish-mash post... I'm just trying to wrap my head around things.
Thanks!

I wouldnt recommend you signing 3 year contract first without negotiating your plan (I know you need to keep your MSF above $30), but once you sign a contract, especially a 3 year one, you'll lose your leverage in getting a good plan. There is no incentive for them to give you good plan if you are stucked with them for another 3 years anyway.

That's my 2 cent. Others might have different experience.

[RunningLucky]

Just got off the phone. Signed two 3 year plans. One of them is a ported number from bell (the guy made an exception for this, said they normally have to wait 6 months with a new contract before applying any credits/deals). This was my third call. Its under my dad's name who has been with rogers for about 15 years.

250 min
u/l eve/wknds starting at 6
$11 value pack (CD w/ Name Display, VM, 125 txt messages, WhoCalled, Mobile Back up)
R2R
100 Can. LD min
first 3 months u/l local calling
first month free
no activation fees

$25 - $5 credit + $11 value pack - $10 credit = $21 + SAF + 911 = 28.45 + tax

$32.15 all in

[Chipp]

I wouldnt recommend you signing 3 year contract first without negotiating your plan (I know you need to keep your MSF above $30), but once you sign a contract, especially a 3 year one, you'll lose your leverage in getting a good plan. There is no incentive for them to give you good plan if you are stucked with them for another 3 years anyway.

That's my 2 cent. Others might have different experience.

If I am in that 30 days-30 minutes limit, wouldn't that still give me leverage?

[jwei]

In English?

AFE = AirForceElite?

dp = display picture?

[mingcourt]

what are some ways to knock off that hardware upgrade fee of $35?

i just recently renewed, but didnt get a hardware upgrade.. i want to call in to get a blackbery pearl... last time they quoted me $99, but that is the same as any client starting a 3 yr contract according to the rogers site... so i'll try and use that too... any other tips guys?

[james_bond_007]

Just got off the phone. Signed two 3 year plans. One of them is a ported number from bell (the guy made an exception for this, said they normally have to wait 6 months with a new contract before applying any credits/deals). This was my third call. Its under my dad's name who has been with rogers for about 15 years.

250 min
u/l eve/wknds starting at 6
$11 value pack (CD w/ Name Display, VM, 125 txt messages, WhoCalled, Mobile Back up)
R2R
100 Can. LD min
first 3 months u/l local calling
first month free
no activation fees

$25 - $5 credit + $11 value pack - $10 credit = $21 + SAF + 911 = 28.45 + tax

$32.15 all in



Not a bad deal! I added a new line for the gf and they gave me the exact same thing except I since got unlim incoming added for free, additional 1000 ld mins for $5 and extra 25 mins bonus. I find the 25 mins bonus is a pretty easy one to get, just mention you are a member of a qualifying company- I found a company name from a post I had seen on here.

[Munford]

I have a question about customer relations/ retention.

My wife has her old phone on Rogers with the most basic plan you can get. We are keeping it, even though she has a new phone with a family plan with bell, because it would cost $400 to cancel the Rogers phone.

My Blackberry with Bell, its contract just ran out AND then my Blackberry broke. Im in the market for a new Blackberry and was thinking about "Upgrading" my wifes account with Rogers and get a Blackberry with them. The thing is, when I "upgrade" my account, the "discount" they give you for a new phone is the same price as starting a new contract (also the phone would cost more than just canceling the service)

Would customer relations be able to negotiate a price for a new phone with me? If so, how much should i expect them to discount me? Any tips for talking to them to get the best deal i can?

[flexwong]

I have a question about customer relations/ retention.

My wife has her old phone on Rogers with the most basic plan you can get. We are keeping it, even though she has a new phone with a family plan with bell, because it would cost $400 to cancel the Rogers phone.

My Blackberry with Bell, its contract just ran out AND then my Blackberry broke. Im in the market for a new Blackberry and was thinking about "Upgrading" my wifes account with Rogers and get a Blackberry with them. The thing is, when I "upgrade" my account, the "discount" they give you for a new phone is the same price as starting a new contract (also the phone would cost more than just canceling the service)

Would customer relations be able to negotiate a price for a new phone with me? If so, how much should i expect them to discount me? Any tips for talking to them to get the best deal i can?

depending on how long the account has been active, retentions can give you a better deal on the phones. im not sure how much they would give you for a bb though.

as for tips on negotiating, being patient is key. if it doesn't work out with one rep, call in again and talk to another one. always be nice and courteous. shouting at them won't help (although you most likely will want to at one point b/c some reps are just plain dumb and unhelpful). keep your cool and explain to them what you want. it also doesn't hurt to mention one of telus' bb plans and how much cheaper it is. they will try to do something to sort of price match them (they won't pm exactly for bb im guessing but something close could be done).

[jstyle]

Hey guys the plan (pooled family plan) I currently have is
175 Pooled Weekday Minutes
Between Us Calling
Unlimited Incoming Calls
Eve/W-end @6

im paying $37 per line + $7 call display +saf +911 and taxes.
comparing to other plans here im overpaying atleast by double.
any suggestions on what I can do about this plan?
im looking for the $11 value pack maybe 200 minutes and R2R instead of Between us calling. How do i get them to add these features and reduce the price?

[empresscrown]

This forum is getting too big, so I am going to ask this question as I do not remember where the answer may be.

If you call say from Scarborough to Brampton, that's long D.
If you have R2R, is this still long D or free?

[find_deal]

250 min
u/l eve/wknds starting at 6
$11 value pack (CD w/ Name Display, VM, 125 txt messages, WhoCalled, Mobile Back up)
R2R
100 Can. LD min
first 3 months u/l local calling
first month free
no activation fees

$25 - $5 credit + $11 value pack - $10 credit = $21 + SAF + 911 = 28.45 + tax

$32.15 all in

Hi ... I am trying to get a similar plan, except instead of Value-Plan they gave me just VM and CID. Also no 6pm-evenings.

May I know what were those "credits" being given for. Perhaps I could induce them into giving me the same.

Thanks,

[find_deal]

I just asked for the amount of my monthly bill for my two phones.. these are the plans for my 2 phones

250 daytime minutes
U/L E/W after 6pm
Caller ID, Voicemail (also some other features i don't care about)
Unlimited Incoming Calls
125 text messages
Total Cost for 2 phones including SAF, tax (40.56) = 20.28 per phone, per month

I think thats good... even if others have better.

I think thats excellent! This means you had a $15 or so rate w/ all those goodies thrown in.

Did u also do a HUP? How many months left to go for expiry of your previous contract? and do you have any other service from rogers such as cable?

thanks!

[whabs]

So here is my situation
3 lines
1 with Rogers (2 years left) - My line
1 with Fido (Prepaid) - My sister's
1 with Bell (3 weeks left) - My father's

I don't want to extend my contract.
Don't mind signing 3 years contracts for the two others, but the deals must be very very very good and cheap.

I mean, it's not impossible. I saw the deals you guys are getting, and it's only by bluffing to cancel. I am bluffing to cancel + I will transfer 2 lines, so I except something extremely good.

But I wasn't lucky 2 times. Well the first time, I didn't really mind, cause I called Bell.

So I called Bell first to get an initial offer. Also because my father's cellphone is with Bell and his contract expires in 3 weeks.

I was offered from Bell:
200 mins
U/l evening starts @ 6PM
caller id and VM
SAF Credited !
for 30$ + tx
But because we have Internet and home phone with Bell also, we would get a 5$ discount
so 25$ + tx
=28,13

The rep also told me that incoming txt messages will not longer be free, for EVERY carrier, not only Bell. I knew it wasn't true, but I wanted to stay polite.

So I called Rogers then, I was offered

250 mins
W/E and Evening starting @ 6PM unlimited
Caller ID and VM
R2R
for 25$+SAF+TXs...

I told her if she could remove the SAF. She said it was IMPOSSIBLE. I told her I was going to transfer 2 lines to Rogers. She repeats: Sorry, it is impossible.

I wanna call again tonight... should I wait or call again?

[keagyn]

"The rep also told me that incoming txt messages will not longer be free, for EVERY carrier, not only Bell. I knew it wasn't true, but I wanted to stay polite.
"

Sorry to tell you but i did read today that all the carriers will start charging.
i cant find the link....heres a news art. for telus and bell



http://www.canada.com/theprovince/story.html?id=8c114a53-2000-4831-a04c-eee3fcb535ba

[AdidasROXX]

"The rep also told me that incoming txt messages will not longer be free, for EVERY carrier, not only Bell. I knew it wasn't true, but I wanted to stay polite.
"

Sorry to tell you but i did read today that all the carriers will start charging.
i cant find the link....heres a news art. for telus and bell



http://www.canada.com/theprovince/story.html?id=8c114a53-2000-4831-a04c-eee3fcb535ba

Actually, sorry to tell you... but if you read that article, it does say that Rogers will NOT be charging any time soon.

[kzboi]

"The rep also told me that incoming txt messages will not longer be free, for EVERY carrier, not only Bell. I knew it wasn't true, but I wanted to stay polite.
"

Sorry to tell you but i did read today that all the carriers will start charging.
i cant find the link....heres a news art. for telus and bell



http://www.canada.com/theprovince/story.html?id=8c114a53-2000-4831-a04c-eee3fcb535ba

LOL.. he tried to prove his statement my posting an article.. but it backfired..

[chinsterr]

"The rep also told me that incoming txt messages will not longer be free, for EVERY carrier, not only Bell. I knew it wasn't true, but I wanted to stay polite.
"

Sorry to tell you but i did read today that all the carriers will start charging.
i cant find the link....heres a news art. for telus and bell



http://www.canada.com/theprovince/story.html?id=8c114a53-2000-4831-a04c-eee3fcb535ba

Actually, sorry to tell you... but if you read that article, it does say that Rogers will NOT be charging any time soon.

LOL.. he tried to prove his statement my posting an article.. but it backfired..

EPIC FAIL !

[RunningLucky]

Hi ... I am trying to get a similar plan, except instead of Value-Plan they gave me just VM and CID. Also no 6pm-evenings.

May I know what were those "credits" being given for. Perhaps I could induce them into giving me the same.

Thanks,


To start it off, I talked about the epp at Telus and what they offered. They then gave me an initial offer with a $5 credit (back in February). The $10 credit came just by talking about what I needed (and it probably helped that my dad has been with them for about 15 years). I don't really know what to tell you, except that it can depend on the rep you get. It took be three calls to get exactly what I wanted. The first call, the rep offered me nothing, the next time I got a little more and then the third time, the guy was really nice and offered lots and was very helpful.

good luck.

[Vanilla88]

Is there a thread similar to this for Bell?

Also, it is possible for Rogers to lower the price of the initial phone (say it says $149.99 with 3 year contract)? Like would they be able to lower it from $150 to $100 or is that price fixed? I know there are other fees ontop of that, I was just wondering if they can change the base price of the phone. I already contacted Bell and they told me it would not be possible.

As of now, I am pretty set on switching to Rogers unless Bell can give me an amazing deal on one of the two phones I am interested in there. If I could get answers to these questions I would greatly appreciate it.

[renegadeavenger]

You know whats dumb? The article on telus/bell charging for incoming text messages... that cannot be valid to existing customers because customers are bound from contracts and their plan includes unlimited incoming text messages.. so does that mean its another gimmick to screw new customers and get more money out of them? Honestly If telus/bell really do start charging for incoming.. and then if Rogers follows, then I am starting to think Canada continues to hold the worst record in the world with the most expensive data + mobile rates In North america and probably the world.

I know in Asia almost everyone has unlimited everything and they pay next to nothing if we convert it to canadian dollars..

[Tijuana]

Is everyone paying the SAF for Rogers?

[Lulz]

Is everyone paying the SAF for Rogers?

I am sure I am not off by big margin, but I would say 95% (rought estimate) probably pay SAF.
There are however some very rare plans that would offer such thing.
There's also a feature called "GSM package" that you can add to your plan which enables per-second-billing. But I have no idea what it is (most customer service reps also have no idea what it is) or how you get it. I just know it exists.

[dre145]

I am sure I am not off by big margin, but I would say 95% (rought estimate) probably pay SAF.
There are however some very rare plans that would offer such thing.
There's also a feature called "GSM package" that you can add to your plan which enables per-second-billing. But I have no idea what it is (most customer service reps also have no idea what it is) or how you get it. I just know it exists.

i wouldnt mind getting my hands on said "GSM package"

[ephdub]

i wouldnt mind getting my hands on said "GSM package"

I had the per second billing (a.k.a. "exact pricing") on my account but I took it off my account to have more credits/features on my line :lol:.

Per second billing still exists and they can add it onto your account but of course, you have to find a rep that's willing to do so; which is probably one of the most hardest things to find. I also had SAF removed from my line. I'm not saying I get charged SAF and then get a credit for SAF but, SAF does not appear on my bill. I've also got the rep to notate on my account that I do not pay for SAF. And for good measure, I recorded the conversation as well. :cheesygri

- ephdub

[Retardical_Sam]

You know whats dumb? The article on telus/bell charging for incoming text messages... that cannot be valid to existing customers because customers are bound from contracts and their plan includes unlimited incoming text messages.. so does that mean its another gimmick to screw new customers and get more money out of them? Honestly If telus/bell really do start charging for incoming.. and then if Rogers follows, then I am starting to think Canada continues to hold the worst record in the world with the most expensive data + mobile rates In North america and probably the world.

I know in Asia almost everyone has unlimited everything and they pay next to nothing if we convert it to canadian dollars..

Just an FYI, most contracts with telcos (ie Bell, Telus) stipulate that they can change the fees at any time. My friend called and said that today, he said "How can you charge for something when you have a contract?" and the answer he got was "Check your contract, we can do it, it's in there."

[wysiwyg]

Is everyone paying the SAF for Rogers?

I believe some corportate clients get that fee waived. Also, I don't pay it on my "emergency" line ($14.99 less $5 credit and 15% bundle discount). I just pay the 911 fee and applicable taxes.

[renegadeavenger]

Thats sad.. I really hope the rumour about T-mobile coming to Canada is going to be true... There is really not enough competition in Canada, Rogers is winning monopoly for wireless, while Bell and Telus apparently don't seem to be able to compete well with Rogers price wise as well. Txt msging + Data plan in Canada is way too expensive.

[HowEver]

Thats sad.. I really hope the rumour about T-mobile coming to Canada is going to be true... There is really not enough competition in Canada, Rogers is winning monopoly for wireless, while Bell and Telus apparently don't seem to be able to compete well with Rogers price wise as well. Txt msging + Data plan in Canada is way too expensive.

GSM in Canada is a monopoly.

Wireless isn't. And you may have missed today's 6GB/$30 data announcement from Rogers.

[najibs]

And you may have missed today's 6GB/$30 data announcement from Rogers.

Too little, too late. The damage has already been done.

[HowEver]

Too little, too late. The damage has already been done.

Damage? Sure. That's why this thread is a million pages long. Because Rogers has no deals, and now offering 6GB/$30/month isn't better than soft-capped unlimited elsewhere.

People were going to line up Friday for the crappy $60 plans (which amount to $30 voice/300MB data anyways). Now they'll get 6GB data.

[RJones89]

Is the direct retentions line gone now or did it change? Which number should I call?

[flexwong]

Is the direct retentions line gone now or did it change? Which number should I call?

just call the regular number or *611 on ur cell phone. at the automated system say: wireless, then cancel my account.

[Haz]

GSM in Canada is a monopoly.

Wireless isn't. And you may have missed today's 6GB/$30 data announcement from Rogers.I heard the announcement on the radio this morning. The news report was focusing on the iPhone launch but is this new data plan also for WM phones as well?

[whabs]

The $30/6GB offer is available until August 31

[HowEver]

I heard the announcement on the radio this morning. The news report was focusing on the iPhone launch but is this new data plan also for WM phones as well?

Any phone, any voice plan.

[whabs]

Wow I'm really not lucky.

Called 2 times, and both offered almost the same thing. :(

They are trying to convince me that they can not credit the SAF. "Even the employees have to pay the SAF bla bla bla"

[Lulz]

Any phone, any voice plan.

Would you happen to know if 3-year data contract is requirement for other phones as well?

I like EVERYTHING right now what Rogers is doing, except data contract.
I really wish the $30/6GB option would be without any data contract.

Also, this is just out of my own curiosity.
But would you, HowEver prefer if there was option for $20/3GB as well on top of $30/6GB? (non flex of course)

[semcbeth]

Hi folks.

This is my current plan (out of contract & I've had a rogers phone for a loooong time):

500 min
call disp
eve & wkends @ 6 pm
all applicaple access fees, SAF etc.
= $50 + $7 for VM & 25 txt msgs for $2
= $57
I have a %10 "VIP" discount taken off of full bill.

The above was gained through retentions about 2.5 years ago. I can afford to drop my minutes and want to decrease the bill to ~$25. Any suggestions on what I can get?

[flexwong]

Wow I'm really not lucky.

Called 2 times, and both offered almost the same thing. :(

They are trying to convince me that they can not credit the SAF. "Even the employees have to pay the SAF bla bla bla"

how long have you been with rogers? most people who do not pay SAF have been with them for a really long time. threaten to switch to solo or koodo b/c they have no SAF and see what they do.

[whabs]

how long have you been with rogers? most people who do not pay SAF have been with them for a really long time. threaten to switch to solo or koodo b/c they have no SAF and see what they do.

1 year.

But I told the rep that if I get a good deal, I will transfer 2 lines to Rogers. (one the contract expires in 3 weeks and the other one is on prepaid)

Do you think I have any chance to get the SAF out ? Cause this is the main reason I am not satisfied with what I'm offered.

[Lulz]

1 year.

But I told the rep that if I get a good deal, I will transfer 2 lines to Rogers. (one the contract expires in 3 weeks and the other one is on prepaid)

Do you think I have any chance to get the SAF out ? Cause this is the main reason I am not satisfied with what I'm offered.

why not just ask for $7 credit to monthly bill ?;)

[yyz2hkg]

Hi folks.

This is my current plan (out of contract & I've had a rogers phone for a loooong time):

500 min
call disp
eve & wkends @ 6 pm
all applicaple access fees, SAF etc.
= $50 + $7 for VM & 25 txt msgs for $2
= $57
I have a %10 "VIP" discount taken off of full bill.

The above was gained through retentions about 2.5 years ago. I can afford to drop my minutes and want to decrease the bill to ~$25. Any suggestions on what I can get?


Try:
Ask for 250 mins
eve & wkends @ 6 pm
R2R
unlimited incoming
Caller ID/VM

Should be around $25 plus taxes. That seems to be the standard.

[find_deal]

Well, folks .... I accepted my deal after the third attempt at negotiation.

I compiled a snapshot of features that people were getting in last several posts, isolated those that are imp to me and went to work .....

For 2 lines (replacing my current $35/mth w/ very little inncluded):

$20 /month / line
3 yr contract
250 mins
U/L from 6 pm evenings & weekends
CID + VM
100 Cdn Long Dist
R2R
3 months unlimited
$4 WiFi package (= 90 mins on external hotspots)

HUP

Pearl $149.99 (no data plan)
+ $35 Admin Fee
but credit $40 for 1 month of US roaming plan

What I missed out a bit was Txt messaging. But got 99% of what i wanted and a major improvemnt over what I was paying for only $5/mth exyta.

Needless to say, my thanks go out to this board and to all your posts for helpful education.

regards,

[IGetMoney]

Some Rogers reps are a pain, I had to call in like 10 times for a person to finally give me what I wanted. One rep said I can have unlimited incoming, but to call back later to confirm, and that he would leave a note on my account, I called back again, and they said there was no notes, and there is no such way they can give me unlimited incoming, I called again, and again and again and FINALLY someone gave me unlimited incoming, but when I told him to recite what my plan was, he said it as $5 more, and he excluded some things, but I asked him again, if it was the same exact plan except with incoming, he said yes, so I have to see what happens, but all those other reps were just being a pain, I wanted the call to be 2 minutes long, just to add the incoming, and it took 10 half an hour calls, wasted my time, that's for sure. In the end, I guess it's the rep you get, the luck of the draw, whenever I call from upstairs I get the good reps, whenever I call from downstairs I get the bad reps.

[mycrazydeals]

Some Rogers reps are a pain, I had to call in like 10 times for a person to finally give me what I wanted. One rep said I can have unlimited incoming, but to call back later to confirm, and that he would leave a note on my account, I called back again, and they said there was no notes, and there is no such way they can give me unlimited incoming, I called again, and again and again and FINALLY someone gave me unlimited incoming, but when I told him to recite what my plan was, he said it as $5 more, and he excluded some things, but I asked him again, if it was the same exact plan except with incoming, he said yes, so I have to see what happens, but all those other reps were just being a pain, I wanted the call to be 2 minutes long, just to add the incoming, and it took 10 half an hour calls, wasted my time, that's for sure. In the end, I guess it's the rep you get, the luck of the draw, whenever I call from upstairs I get the good reps, whenever I call from downstairs I get the bad reps.

A similar situation happened to me. I am still trying to get my bills straightened out after 2 months. They are such a pain :mad:

[whabs]

Once someone told me you could go to Fido with no fees to pay(20$ per month), even if your contract is not finished. Is it true?

[mtheory]

Yeah could someone elaborate on that post above about the cancellation fees?

[doltingi]

if i remember correctly, you won't pay any cancellation fees if you are switching to fido, as long as you renew your contract to 2 or 3 yrs.

[Defy_all_rulz]

A similar situation happened to me. I am still trying to get my bills straightened out after 2 months. They are such a pain :mad:

+1 here too.

http://www.redflagdeals.com/forums/showthread.php?t=111887&page=1013

When I got the retention plan I wanted I called in 3 times to confirm it within the 30 day period just to not let this happen.All the notes are there in my account,its just how the rep interprets them is the problemThe 2nd billing cycle was screwed so i called and got that straightened out within 30 mins as she understood the notes.This month is a nightmare.After 80 mins that lady still kept saying something about me having u/l incoming for 2 mths only (no idea where she was getting that ) and then she removed it from my account too.I had to ask to be transfered to retentions but lets see what that rep did.I have asked them via email to write back my plan details to me so I have written proof this time.

As i said before,even with allllll my notes,date,time,Rep ID etc etc 3 mths into this and its still being sorted out.

Keep an eye out on your bill I'd say for atleast 3 mths after signing a retention deal.Never know whats being done to our bills.

[planetik]

When signing up for three years on a retentions plan, always call RETENTIONS to re-check the plan on the first few days of the new plan. If there's anything wrong in the first bill CALL RETENTIONS. Don't waste time trying to get the CS to understand their notes - it's virtually impossible.

[Lulz]

After 80 mins that lady still kept saying something about me having u/l incoming for 2 mths only (no idea where she was getting that ) and then she removed it from my account too.I had to ask to be transfered to retentions but lets see what that rep did.I have asked them via email to write back my plan details to me so I have written proof this time.



could you post the e-mail for retentions please?
i want to e-mail them to double check something on my account (same thing as you guys....the plan is totally screwed)

[moko]

When signing up for three years on a retentions plan, always call RETENTIONS to re-check the plan on the first few days of the new plan. If there's anything wrong in the first bill CALL RETENTIONS. Don't waste time trying to get the CS to understand their notes - it's virtually impossible.

Can we just login to rogers.com account and see what the current plan is?

[Defy_all_rulz]

could you post the e-mail for retentions please?
i want to e-mail them to double check something on my account (same thing as you guys....the plan is totally screwed)

I just did the contact via email from the Rogers website.

customercare@shoprogers.com

I've been with Rogers for cell phone for the last 3 years and cable for I'd say 5-6 yrs.Never had any problems but ofcourse I was never getting any discounts.As soon as I got this brilliant plan there goes their customer service.As soon as I get my plan straightened I have half a mind to just give it away and go on pay go or watever.:mad:

[happyplato]

I just renewed for 3 years.

250 min
U/L after 6PM
CID
Free Incoming
1000 LD

$25 + SAF + other taxes and charges

$99 + $35 for HTC Touch

Just took one call with this nice lady. Didn't fight that hard for R2R, so I didn't get it.

[whabs]

I just renewed for 3 years.

250 min
U/L after 6PM
CID
Free Incoming
1000 LD

$25 + SAF + other taxes and charges

$99 + $35 for HTC Touch

Just took one call with this nice lady. Didn't fight that hard for R2R, so I didn't get it.

I think you could've got the HTC Touch for free. I mean, Bell offers it for 0$, so I think you just need to ask the rep to match it.

[pothos]

I think you could've got the HTC Touch for free. I mean, Bell offers it for 0$, so I think you just need to ask the rep to match it.

Does Rogers do price match?
If so, BB Pearl is $0 at Telus.:cheesygri

[diabolical7]

do you guys think the data plan 30/3gb will be cheaper if i renew a contract?

my 3yr is almost up
and i'm going to renew it

[Jei]

Just renewed for 3 years

250 Daytime
3 month Unlimited Local Calling
Unlimited Evenings and Weekends After 8 pm
Unlimited Text Messaging
100 Long Distance Minutes
Call Display
for $20 month excluding system access, taxes, all the bad stuff

Formerly I had
50 Daytime Minutes + 50 Bonus
1000 Evenings and Weekends After 8pm
Call Display
for $27 month excluding system access, taxes

That is an epic improvement.

[onlytdotjonny]

I give up with Rogers.

I called Telus, they offer me the following:


Shared plan (all calls free between users)

350 minutes combine
Evenings and weekends at 6pm
75 LD minutes
Unlimited E-mail $15 package
CID and VM

New phone and new BB, no charge
Waived the $35 activation fee for both phones

All-in $84.07 (with taxes, SAF, etc.)

[pogs]

I just renewed for 3 years.

250 min
U/L after 6PM
CID
Free Incoming
1000 LD

$25 + SAF + other taxes and charges

$99 + $35 for HTC Touch

Just took one call with this nice lady. Didn't fight that hard for R2R, so I didn't get it.

How did you get this deal without a data plan...or do you have one?

Rogers site states in the details for the Touch at $99..."Featured Price $99.99
with 3-year term**Any 3 year Voice and Data plan activation totalling $45 or greater per month"

[Haz]

How did you get this deal without a data plan...or do you have one?

Rogers site states in the details for the Touch at $99..."Featured Price $99.99
with 3-year term**Any 3 year Voice and Data plan activation totalling $45 or greater per month"You just have to ask. I was able to get my TyTN at launch for a good discounted price without a data plan even though their website stipulated that you had to have one.

[happyplato]

No, I don't have any data plan. I just asked and that's what I got. Didn't even bother with talking about the price of the Touch(was in a hurry).

Remember, what the web site said doesn't apply to retention. How else you get these phone plans if you stick to what the web site stated?

How did you get this deal without a data plan...or do you have one?

Rogers site states in the details for the Touch at $99..."Featured Price $99.99
with 3-year term**Any 3 year Voice and Data plan activation totalling $45 or greater per month"

[willyxjai]

Ok, so I settled on the following plan:

250 day time minutes
U/L after 6pm
U/L weekends
U/L incoming calls
Free caller id
500 text messages

$25 + SAF + 911 + taxes = $36

Could I have done better?

[whabs]

Does Rogers do price match?
If so, BB Pearl is $0 at Telus.:cheesygri

My uncle got the BB pearl for 0$ last week. But he told me had to call like 4 or 5 times.

[Spud387]

I am thinking was switching to Rogers this summer. I am currently with Telus. Do I have any chance of getting a decent deal with Rogers that isn't offered on the site?

Current crummy Telus Plan:
200 Daytime minutes
Unlimited Evenings starting @ 6pm
Unlimited Weekends
$25
+ Caller Display & 100 free txt
$7
+ System access fee, 911, etc

Ideal plan:
around 250 Daytime minutes
Unlimited evenings starting between 5-7pm
Unlimited Weekends
Unlimited incoming or to specific numbers (like the My5)
Caller display
Basic voice mail
Hoping for between $25 - $45 all in (including system access, etc)

Do I have a chance getting something like that, not being a Rogers customer already? What team do I call, any advice?

[kuba]

My uncle got the BB pearl for 0$ last week. But he told me had to call like 4 or 5 times.

On a 3 year contract maybe, NO THANKS!!!

NEVER SIGN ANYTHING MORE THAN A YEAR AT A TIME PEOPLE!!!

Look up any phone forum and you'll see how people complain about having to pay fees to cancel their contracts.

Do one year at a time AT MOST!
Pay for the phone, because if you lock in for 3 years, you can't do a thing about it. Unless you buy yourself out of it and for what? A free phone?
It probably costs less to pay for a phone outright than to buy yourself out of a contract.

I've been doing 1 year contracts for the past 3 years and it's been perfect.

[Kaitlyn]

On a 3 year contract maybe, NO THANKS!!!

NEVER SIGN ANYTHING MORE THAN A YEAR AT A TIME PEOPLE!!!

Look up any phone forum and you'll see how people complain about having to pay fees to cancel their contracts.

Do one year at a time AT MOST!
Pay for the phone, because if you lock in for 3 years, you can't do a thing about it. Unless you buy yourself out of it and for what? A free phone?
It probably costs less to pay for a phone outright than to buy yourself out of a contract.

I've been doing 1 year contracts for the past 3 years and it's been perfect.

I signed for 3 years then renewed for 3 years. It's working out just dandy for me

[pizzo]

On a 3 year contract maybe, NO THANKS!!!

NEVER SIGN ANYTHING MORE THAN A YEAR AT A TIME PEOPLE!!!

Look up any phone forum and you'll see how people complain about having to pay fees to cancel their contracts.

Do one year at a time AT MOST!
Pay for the phone, because if you lock in for 3 years, you can't do a thing about it. Unless you buy yourself out of it and for what? A free phone?
It probably costs less to pay for a phone outright than to buy yourself out of a contract.

I've been doing 1 year contracts for the past 3 years and it's been perfect.


but what if the plan that you got for 3 years is a really sick deal!!! would you still only sign up for 1 year only or get the 3 years so youre locked in for the cheap price you pay throughout the contract.

[sharonrocksurworld]

Did you get a new phone with that when you renewed for 3 years?

Just renewed for 3 years

250 Daytime
3 month Unlimited Local Calling
Unlimited Evenings and Weekends After 8 pm
Unlimited Text Messaging
100 Long Distance Minutes
Call Display
for $20 month excluding system access, taxes, all the bad stuff

Formerly I had
50 Daytime Minutes + 50 Bonus
1000 Evenings and Weekends After 8pm
Call Display
for $27 month excluding system access, taxes

That is an epic improvement.

[kcorscadden]

On a 3 year contract maybe, NO THANKS!!!

NEVER SIGN ANYTHING MORE THAN A YEAR AT A TIME PEOPLE!!!

Look up any phone forum and you'll see how people complain about having to pay fees to cancel their contracts.

Do one year at a time AT MOST!
Pay for the phone, because if you lock in for 3 years, you can't do a thing about it. Unless you buy yourself out of it and for what? A free phone?
It probably costs less to pay for a phone outright than to buy yourself out of a contract.

I've been doing 1 year contracts for the past 3 years and it's been perfect.

Most people on retention plans don't agree to 2 and 3 yr contracts to get a discount on the phone. They agree to the plan itself. The way retentions generally works is the longer you are willing to agree too, the bigger the discounts that you will receive. The phone itself I don't think really matters in the BIG picture as it is the plan that matters in the end.

but what if the plan that you got for 3 years is a really sick deal!!! would you still only sign up for 1 year only or get the 3 years so youre locked in for the cheap price you pay throughout the contract.

I agree, what would you rather have:

- Get maybe a couple of discounts by agreeing to a 1 yr contract

or

- Get a lot more discounts by agreeing to a longer term

[Lulz]

I've been doing 1 year contracts for the past 3 years and it's been perfect.

mind posting your plan? since you are signing 1 year contracts

[dealcatcher]

MY Rogers contract is ended, I don't know if my current plan any good or not.

100/1000 evening + weekend plan
Unlimited Incoming Local Calls
R2R

100/1000 evening + weekend plan $25
Monthly Plan Credit -$5 Discount
Call Display $7
911 fee $0.5
System Access Fee $6.95
Total wireless charges before taxes $34.45
Total with Taxes $38.58

Should I keep it ? or sign up with a new plan and contract?

[JC69]

If you sign for a 3y contract but then get a job outside the country after say 1y, do you still have to pay a cancelation fee? Are there any exclusions to paying a cancelation fee?

[pacman99]

^i asked them a similar question. I said it's possible that in 2 years I'll have to move outside of Canada to study as an international student. Would I still have to pay the cancellation fee? They said yes but there's alternatives such as transferring the contract to someone and going on an "emergency" plan which doesn't cost as much monthly.

[Kaitlyn]

^i asked them a similar question. I said it's possible that in 2 years I'll have to move outside of Canada to study as an international student. Would I still have to pay the cancellation fee? They said yes but there's alternatives such as transferring the contract to someone and going on an "emergency" plan which doesn't cost as much monthly.

I COULD be very wrong, but I'm quite confident that moving somewhere that rogers does not offer you the service, they cannot charge you to cancel it - they are unable to provide the service.

Who knows though, can anyone say absolutely? :)

[onlytdotjonny]

So...finally got through to someone in rententions that was able to help us!!! :)


Here's what we got:

2 lines

Free LG TU515 or Nokia 6086
Free BB310 Pearl with GPS (or $150 for 8310 Curve with GPS)

250 minutes each
Eve. and Weekend after 6pm
R2R
CID/VM
100 CDN. LD minutes each per month
Unlimited E-mail on BB

Total, all taxes, SAF, 911 in = $77.86

How's that for a deal? :)

[mtheory]

How does one convince the rep to get rid of the system access fee?
I've tried the whole koodo/solo/bell no SAF, fidoDollars, extreme iphone HUP plan arguments, but nothing's working.

How did you guys get no SAF monthly?! Please reply or PM me, I really need the help :-0

[fishlord]

So...finally got through to someone in rententions that was able to help us!!! :)


Here's what we got:

2 lines

Free LG TU515 or Nokia 6086
Free BB310 Pearl with GPS (or $150 for 8310 Curve with GPS)

250 minutes each
Eve. and Weekend after 6pm
R2R
CID/VM
100 CDN. LD minutes each per month
Unlimited E-mail on BB

Total, all taxes, SAF, 911 in = $77.86

How's that for a deal? :)

The free email is sweet, how much is that usually?

[onlytdotjonny]

The free email is sweet, how much is that usually?

Free unlimited e-mail is normally $15/month....They just came out with this today from what I understand (only for BB devices too from my understanding)

I calculated the total on their website and it was something like $150 + taxes using their website...So needless to say, I'm pretty happy with what we got.

Plus, they screwed up and for the past 2 years they haven't been taking off 15% off our cell phone bill as a bundled customer, so they owe us a bunch, so in the end, we'll end up getting the BB Curve with GPS for free :) :) :)

[Lulz]

How does one convince the rep to get rid of the system access fee?
I've tried the whole koodo/solo/bell no SAF, fidoDollars, extreme iphone HUP plan arguments, but nothing's working.

How did you guys get no SAF monthly?! Please reply or PM me, I really need the help :-0

why do people insist on getting SAF fee removed (or credited) when they can instead get a $5 or $10 credit toward a feature or monthly plan.
its much easier (but still hard overall) to get monthly plan credit or feature credit (such as rogers2rogers/unlmtd inc) than it is to get SAF removed

[EbonyRose]

mind posting your plan? since you are signing 1 year contracts

I'm doing a yearly contract as well. My plan is:

250 Daytime minutes
Unlimited Incoming
Unlimited Evenings and Weekends 6pm
Rogers to Rogers
100 Long Distance
500 SMS/50 MMS
Voicemail and Caller ID

$25 + SAF + 911. The only thing they would offer me for going longer is a hardware upgrade, where I would be paying the new contract price for the phones as listed on their web site. I imported the pretty pink Nokia 7373 last year, so there was no point. I wanted the Sony K850, but they wouldn't give it to me for less than $200, so might as well stick with a pretty phone. I'm going to try again next year. :D

[Lulz]

I'm doing a yearly contract as well. My plan is:

250 Daytime minutes
Unlimited Incoming
Unlimited Evenings and Weekends 6pm
Rogers to Rogers
100 Long Distance
500 SMS/50 MMS
Voicemail and Caller ID

$25 + SAF + 911. The only thing they would offer me for going longer is a hardware upgrade, where I would be paying the new contract price for the phones as listed on their web site. I imported the pretty pink Nokia 7373 last year, so there was no point. I wanted the Sony K850, but they wouldn't give it to me for less than $200, so might as well stick with a pretty phone. I'm going to try again next year. :D

So how many times did you actually extend for 1 year every year?

[onlytdotjonny]

By the way. I wanted to post a BIG thank you to everyone on this forum for all their help with Rogers and their retentions staff.


Much obliged

[EbonyRose]

This is my third time. My original contract was two or three years, I forget now. It was way back in 2003. My retentions plan wasn't THAT great the last two years, partly because I didn't ask for much. I didn't know about all these cool options, until I came here.

[flexwong]

why do people insist on getting SAF fee removed (or credited) when they can instead get a $5 or $10 credit toward a feature or monthly plan.
its much easier (but still hard overall) to get monthly plan credit or feature credit (such as rogers2rogers/unlmtd inc) than it is to get SAF removed

they want the SAF removed ON TOP of the 5/10 monthly credit that most people get.

[EbonyRose]

Btw, I'm not trying contest that USUALLY you do get a better plan with a longer term. I'm just saying that it is POSSIBLE to get a good plan with a shorter contract. I think I got lucky. :P

[Kaitlyn]

why do people insist on getting SAF fee removed (or credited) when they can instead get a $5 or $10 credit toward a feature or monthly plan.
its much easier (but still hard overall) to get monthly plan credit or feature credit (such as rogers2rogers/unlmtd inc) than it is to get SAF removed

they want the SAF removed ON TOP of the 5/10 monthly credit that most people get.

Yep, it's MUCH nicer to have the SAF waived ON TOP of maximum credits :)

[mtheory]

Yep, it's MUCH nicer to have the SAF waived ON TOP of maximum credits :)

Exactly, I can negotiate down to max credits, but the SAF is the final barrier.
So, as per earlier, what's a great strategy to try to talk away the SAF fee?

[doltingi]

So...finally got through to someone in rententions that was able to help us!!! :)


Here's what we got:

2 lines

Free LG TU515 or Nokia 6086
Free BB310 Pearl with GPS (or $150 for 8310 Curve with GPS)

250 minutes each
Eve. and Weekend after 6pm
R2R
CID/VM
100 CDN. LD minutes each per month
Unlimited E-mail on BB

Total, all taxes, SAF, 911 in = $77.86

How's that for a deal? :)

this looks quite similar to mine (the phones are exactly the same lol)
thanks for the details, i'll be calling rogers tomorrow for the emails too i guess...
(correct me if i'm wrong, but i think ur paying 10 bucks a month for the email...that's my understanding, after comparing urs to mine)

[lbamboo]

My hubby just renewed with Rogers a month before I discovered this amazing site! I ended up calling in and so far have spoken to 3 different reps. The best deal I can get so far is:

250 daytime minutes
Free evenings and weekends after 6pm
Unlimited incoming
CID
100 Canadian Long Distance

$25 + SAF + GST

I really pushed for VM, but they wouldn't budge. They told me I could upgrade to the value pack for $4, which would give me VM and 125 text messages in addition to the CID. I realize that its not much, but knowing that many others have gotten this thrown in for free makes me think that it is $4 too much.

Each of the reps I have spoken to have made notation on my account. Is there any way of getting a better offer? I'm afraid they may just laugh when the see all the notes. Can anyone give me any tips?

Many thanks!!!!

[zweinstein]

I COULD be very wrong, but I'm quite confident that moving somewhere that rogers does not offer you the service, they cannot charge you to cancel it - they are unable to provide the service.

Who knows though, can anyone say absolutely? :)

Does anyone have the answer to this question? I am actually really curious about it?

[mtheory]

Does anyone have the answer to this question? I am actually really curious about it?

Yup, looking for info on that, and how to get them to drop my SAF fee.
Help appreciated :-0

[jstyle]

if i renew by upgrading my plan does that mean I cannot HUP anymore?

[jwei]

if i renew by upgrading my plan does that mean I cannot HUP anymore?

You will be able to HUP again in 1 year after upgrading (even though your contract will likely be for 3 years).

[lbamboo]

What is HUP???

[jstyle]

sorry i meant to say if i extend my contract just to change my plan does that mean I cant HUP??

[moko]

Yep, it's MUCH nicer to have the SAF waived ON TOP of maximum credits :)

Even better, make them pay us for using their service :rolleyes:

[Lulz]

What is HUP???

HUP - Hardware Upgrade Program
(the process of getting a subsidized or free phone from Wireless provider while signing 1/2/3 year contract)

[Mendesb]

Depending on location, these are the rules:

Iphone Price + ....... based on Account Revenue per year . (admin fee included)

0-1000$ peryr +135
1000$-1200 +115
120-1500 +85
1500+ free

[Lulz]

Depending on location, these are the rules:

Iphone Price + ....... based on Account Revenue per year . (admin fee included)

0-1000$ peryr +135
1000$-1200 +115
120-1500 +85
1500+ free

revenue since last upgrade..not per year ;)

[roycey]

My plan is a transfer from a previous client with negotiations for a retention plan. I have been on it since December 2007 (not sure how long the previuos client was on if that matters):

- 250 anytime minutes
- Weekends and evenings after 8pm
- R2R
- $11 Value Pack (for free) so...
- VM
- CID
- 125 text messages

I am paying $20/month + SAF + taxes for this.

I have also added $10 for Unlimited Incoming Calling so the total comes to $30+SAF+taxes.

I have been sending a ridiculous amount of text messages lately as well as lots of LD (though that isn't regular for me) so I was wanting to get some more free text messages included. My bills have averaged around $100/month. As well, I am planning on upgrading to the iPhone so ideally, my plan would look like this:

- 250 anytime minutes
- Weekends and evenings after 8pm (or 6pm if I can squeeze it in)
- R2R
- $15 Visual Voicemail Value Pack (has VM, CID, 2500 text messages) (free, in exchange for free $11 Value Pack)
- Unlimited Incoming (free as well if possible)
- $30 for the 6GB data use

What I am wondering right now is the best way to go about getting these upgrades.
a) Do I upgrade to the iPhone first and try to negotiate at the same time?
b) Try with retentions to get some stuff added on (i.e. unlimited incoming/evenings and weekends after 6pm) and then upgrade to the iPhone and then try to negotiate the $15 VVM Value Pack

If anyone has any tips, they would be greatly appreciated. I have some experience negotiating with Telus (got 2 numbers ported out to Rogers while keeping the old (very good) plan active with a new number - So unbelievably complicated and no fees whatsoever associated). The thing is that when I am asking Rogers for stuff like this, I feel kind of stupid because I really have no leverage. I am not going to cancel because it is already a retentions plan. All I can really say is "I have been texting a lot and would like some free", etc. or BS like that.

Thanks a bunch!

[st7860]

rogers.com has (predictably collapsed), but hofo is still up.

[Haz]

Depending on location, these are the rules:

Iphone Price + ....... based on Account Revenue per year . (admin fee included)

0-1000$ peryr +135
1000$-1200 +115
120-1500 +85
1500+ freeI just called in and was told there were 5 tiers of pricing. I was at the most expensive one so the iPhone would cost me $349 + admin fee. That's +$250 ($285 w/ admin)! Obviously, my retention plan + $5 1000 LD doesn't do it for them.

[wfeddern]

Has anyone tried calling retentions yet to get an iphone?

My 3 year contract ended on June 1. I am on the following family plan right now with 2 phones:

300 + 300 bonus minutes (so 600 shared)
$11 value pack on each account
(for VM, callid, txt msg)
Evenings/weekends at 8pm

Paying $60, plus for each account $11+SAF+911

Thinking about dropping the family plan and going to 2 separate accounts, but wondering how much I will be able to negotiate if I want an iphone. For our usage, I would be better off with evenings at 6pm and maybe my5, and less anytime minutes.

Like Roycey, I am also looking for advice on how to do this. Am I better off calling in first and negotiating a better plan, then calling again to do a HUP on both lines to the iphone? or just trying to do it all at once? If I negotiate a better plan, and go back on a contract term, will I be able to do a HUP in a week or so to the iphone if I don't do a HUP with the new plan?

[Lulz]

I just called in and was told there were 5 tiers of pricing. I was at the most expensive one so the iPhone would cost me $349 + admin fee. That's +$250 ($285 w/ admin)! Obviously, my retention plan + $5 1000 LD doesn't do it for them.

Call again?
If you are on highest tier (which is level 5) it would look like this:
(taken directly from HoFo)


If <12 months (since your activation/last HUP):

You are not elligible for the HUP program.

12 - 30 months (since your activation/last HUP):

If Your Spending = < $1000 = Tier I = Price + $35 admin fee + Tier I fee of $100.00
If Your Spending = $1001-$1200 = Tier II = Price + $35 admin fee + Tier II fee of $75.00
If Your Spending = $1201-$1500 = Tier III = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

if >30 months (since your activation/last HUP):

If Your Spending = <$1500 = Tenure Tier = Price + $35 admin fee
If Your Spending = $1501-$2500 = Tier IV = Price + NO admin fee
If Your Spending = >$2501 = Tier V = Price + NO admin fee - Tier V Credit of $25.00

*Spending counts everything except hardware fees, government taxes, late payment fees, and returned cheque fees.

*Note your last 2 bills are Not counted towards your spending. (this is to ensure only paid bills get counted)


So if you are on Tier 5, not only $35 Admin Fee will be waived, you should also receive $25 discount. And if your plan is below $30, then you have to pay $50 more than someone whose plan is more than $30/month

[Mendesb]

revenue since last upgrade..not per year ;)
I love it how people doubt me all the time..
I just called in and was told there were 5 tiers of pricing. I was at the most expensive one so the iPhone would cost me $349 + admin fee. That's +$250 ($285 w/ admin)! Obviously, my retention plan + $5 1000 LD doesn't do it for them.

yup thats exactly what I was talking about. Most retention users are looking @ 350$. It should be 350 inc admin though.

depending on the call center these are the rules:

Must have a 30$ price plan, or its 50$ more (new activation)(not inc addons.. the plan itself.. eg: not including texts)
Must have a 35$ price plan, or its 50$ more (new activation)(not inc addons.. the plan itself.. eg: not including texts)
No rules :S lol CANNOT waive admin fee. No chance @ all. No chance @ reduced price.

I beleive same thing is w/ renewing contract.


**Note: way around it if you dont mind waiting**

Order a diff phone. Call back in 30min and say "I totally forgot about the iphone. I would like to switch to that" They wont be able to look up the price for you, **call retention** and usually the rep will say its 200$ (most are misinformed) then say "Please document that in the account, and ensure the rep reads the note off to you"

you should receive the phone on Tuesday, reject it @ the door, then order iphone.

[roycey]

I don't know if this is a stupid question or not, but is it possible to threaten to cancel a retentions plan in order to get a better retentions plan?

As I mentioned in a previous post, I took over a friend's plan after a plan had been negotiated (I had no part in that):

- 250 anytime minutes
- E&W after 8pm
- R2R
- $11 Value Pack included (VM, CID, 125 text messages).

$20 + SAF + Taxes

There is nothing wrong with this plan obviously but I am wanting to get more free text messages and possibly free incoming included. Since I have no REAL reason to cancel, I was thinking of using the "Telus is calling me to offer a deal to get me back (I ported out in Dec. 2007)" and in some ways it wouldn't be a lie. I actually still have my Telus phone plan active ($15 month - 200 anytime mins, evenings and weekends after 6pm, CID/VM included, $0.10 LD mins).

Would they be willing to make my retentions plan better or am I just pushing my luck here? Even E&W at 6PM would be a welcome change though the free unlimited incoming would be ideal.

[Haz]

Call again?
If you are on highest tier (which is level 5) it would look like this:
(taken directly from HoFo)Yeah, I'm on hold right now. It's 31 minutes and counting...

I remember seeing that list on Hofo. The lady I spoke to sounded very uncertain so I'm hoping to get someone who's better informed. I'm more annoyed by the fact that the ill-informed CSR said my TyTN isn't eligible for the 6GB/$30 data plan! Gonna try again now that I link showing its eligibility on the Rogers site.

[st7860]

I don't know if this is a stupid question or not, but is it possible to threaten to cancel a retentions plan in order to get a better retentions plan?

As I mentioned in a previous post, I took over a friend's plan after a plan had been negotiated (I had no part in that):

- 250 anytime minutes
- E&W after 8pm
- R2R
- $11 Value Pack included (VM, CID, 125 text messages).

$20 + SAF + Taxes

There is nothing wrong with this plan obviously but I am wanting to get more free text messages and possibly free incoming included. Since I have no REAL reason to cancel, I was thinking of using the "Telus is calling me to offer a deal to get me back (I ported out in Dec. 2007)" and in some ways it wouldn't be a lie. I actually still have my Telus phone plan active ($15 month - 200 anytime mins, evenings and weekends after 6pm, CID/VM included, $0.10 LD mins).

Would they be willing to make my retentions plan better or am I just pushing my luck here? Even E&W at 6PM would be a welcome change though the free unlimited incoming would be ideal.

you can try.

you have to give 30 days notice before cancelling a phone so go ahead and call retentions and make some polite threats

[RJones89]

Ok, we'll I'm gonna call retentions and see if they can give me a better deal than $45 a month for 200 mins and the $11 value pack + fees/taxes. I don't want a contract so we'll see what happens. I'll argue Telus pay as you go is a lot cheaper and I don't use much minutes.

Can Rogers tell I'm using a 1st gen iPhone if they've never been told it before? Really I'd like to get a good deal (mid/high $20's per month with fees/taxes )then get the new iPhone with 6Gb data plan next week and sign the 3 year contract..

[Mendesb]

Yeah, I'm on hold right now. It's 31 minutes and counting...

I remember seeing that list on Hofo. The lady I spoke to sounded very uncertain so I'm hoping to get someone who's better informed. I'm more annoyed by the fact that the ill-informed CSR said my TyTN isn't eligible for the 6GB/$30 data plan! Gonna try again now that I link showing its eligibility on the Rogers site.

my bad.. I didnt see it on Hofo, just did it myself

[moko]

My plan is a transfer from a previous client with negotiations for a retention plan. I have been on it since December 2007 (not sure how long the previuos client was on if that matters):

- 250 anytime minutes
- Weekends and evenings after 8pm
- R2R
- $11 Value Pack (for free) so...
- VM
- CID
- 125 text messages

I am paying $20/month + SAF + taxes for this.

I have also added $10 for Unlimited Incoming Calling so the total comes to $30+SAF+taxes.

I have been sending a ridiculous amount of text messages lately as well as lots of LD (though that isn't regular for me) so I was wanting to get some more free text messages included. My bills have averaged around $100/month. As well, I am planning on upgrading to the iPhone so ideally, my plan would look like this:

- 250 anytime minutes
- Weekends and evenings after 8pm (or 6pm if I can squeeze it in)
- R2R
- $15 Visual Voicemail Value Pack (has VM, CID, 2500 text messages) (free, in exchange for free $11 Value Pack)
- Unlimited Incoming (free as well if possible)
- $30 for the 6GB data use

What I am wondering right now is the best way to go about getting these upgrades.
a) Do I upgrade to the iPhone first and try to negotiate at the same time?
b) Try with retentions to get some stuff added on (i.e. unlimited incoming/evenings and weekends after 6pm) and then upgrade to the iPhone and then try to negotiate the $15 VVM Value Pack

If anyone has any tips, they would be greatly appreciated. I have some experience negotiating with Telus (got 2 numbers ported out to Rogers while keeping the old (very good) plan active with a new number - So unbelievably complicated and no fees whatsoever associated). The thing is that when I am asking Rogers for stuff like this, I feel kind of stupid because I really have no leverage. I am not going to cancel because it is already a retentions plan. All I can really say is "I have been texting a lot and would like some free", etc. or BS like that.

Thanks a bunch!

That's pretty similar to my case,
I used to pay $25+SAF+911 for
200 min weekday
R2R
eve/weekend @6pm
$11 comm pack

my contract ended last march and I made the call to retention last week.
I asked her the status of my contract and after she confirmed that i'm out of contract, I told her that i'm just trying to compare plans btw rogers and bell/telus (i said, other providers) to see which one suit my needs better. I told her what i need, and that i'm trying to keep the same price range.

In the end she gave me
$25+saf+911 for
200 weekday
R2R
500 sms/50mms
1000 LD
50 international
VM and CID
edit: and also eve/wkd @6pm

with a one year contract.

That's how i did it. I might be lucky getting a nice rep too.

[DYJ]

I called Retentions today and they didn't give me anything.

This is my current plan
250mins
evenings @6pm
Rogers to Rogers
Call Display
$25+gayness(SAF) + More gayness (Taxes)
I've added a $10 unlimited txts plan.

I wanted to add a $30 data plan but have them give me txts for free. They wouldn't budge.

Am I being unreasonable?

[Candeeman]

I wanted to add a $30 data plan but have them give me txts for free.


Good luck with that!!

[Haz]

After 58 minutes (about 50 of those minutes were on hold), I got my 6GB data plan. Unfortunately, I couldn't get my plan any cheaper. The CSR cited that I'm already on a loyalty plan and it will not get any cheaper. We know it's not true but his confidence and well practiced speech would stop most people from asking for more.

So, currently, I'm on an ok retention plan.

250 minutes
6pm E&W
R2R
CID
$25

+$5 1000 LD
+$30 6GB data (ECF of $100 isn't bad if I so decide to)

I wonder if they would really know if you put your sim card into a 3G laptop and use it for internet access.

[moko]

I called Retentions today and they didn't give me anything.

This is my current plan
250mins
evenings @6pm
Rogers to Rogers
Call Display
$25+gayness(SAF) + More gayness (Taxes)
I've added a $10 unlimited txts plan.

I wanted to add a $30 data plan but have them give me txts for free. They wouldn't budge.

Am I being unreasonable?

Unlimited text might be a little pushing it, but 500 or 2500 should be doable, if you ask nicely ;)

[Skootles]

I wonder if they would really know if you put your sim card into a 3G laptop and use it for internet access.
On the page with the $7 unlimited browsing plan, under "what's included" it says "Browsing the mobile Internet through Rogers Mobile Internet Browser to access to sites like:"

And it warns that using another browser like Opera Mini would incur data charges. This means that they're tracking the browser that you use. The only real way to detect that is via the user-agent string. Now, I've managed to spoof the one for my Nokia N82's browser, so as soon as I find out the UAS for the Rogers browser, I'll check if it works :cheesygri

[roycey]

When it comes to negotiating better deals with the iPhone (i.e. discounted VVM Value Pack) what leverage does one have? It's not like we can go anywhere else to get something like this so what incentive does Rogers have to be nice with us here?

[Kaitlyn]

On the page with the $7 unlimited browsing plan, under "what's included" it says "Browsing the mobile Internet through Rogers Mobile Internet Browser to access to sites like:"

And it warns that using another browser like Opera Mini would incur data charges. This means that they're tracking the browser that you use. The only real way to detect that is via the user-agent string. Now, I've managed to spoof the one for my Nokia N82's browser, so as soon as I find out the UAS for the Rogers browser, I'll check if it works :cheesygri

Using opera mini as an example, they use a proxy to compress pages so it is actually INCREDIBLY easy for rogers to see if you are using it because all requests will be to the same opera site.

[Skootles]

Yeah, plus some mobile browsers also pass the IMEI with the UAS.

Apparently Rogers also does a bit of low-level IMEI detection too.

[born2bwild]

how come rogers started giving iphone without data plan?

[born2bwild]

also... will i be able to use wifi without data plan and by blocking data access from rogers side? will it be safe since i will be using iphone without data plan. will it charge data if u check ur voicemail on iphone since it has visual voicemail???

[Lulz]

also... will i be able to use wifi without data plan and by blocking data access from rogers side? will it be safe since i will be using iphone without data plan. will it charge data if u check ur voicemail on iphone since it has visual voicemail???

you can request any data to be blocked (except WiFi of course) by calling Rogers/Fido.

WiFi is free to use with any WiFi connection.

Visual Voicemail is free if you have Visual Voicemail on your account which costs $8. It does not use data nor voice.

[DG3x]

pretty sweet deal. Did they make u sign a contract? How long have you been with rogers? Are you going month to month and not take the option of getting a free phone? Just for my information.

2 year renewal, got a phone too. they kept sending me phones that had problems and i made it a big deal

[Makaveli the Don]

I just resigned for 3 years about 6 months ago. Told the rep I needed a phone upgrade she said I can call back at anytime.

Will I be able to pick up a decent HUP even though I resigned just recently?

[Lulz]

I just resigned for 3 years about 6 months ago. Told the rep I needed a phone upgrade she said I can call back at anytime.

Will I be able to pick up a decent HUP even though I resigned just recently?

You need to wait 365 days from last Upgrade before you become eligible, so 6 more months more :(

[lindmar]

Just called retentions.

Said I wanted to cancel my blackberry.
Started to look at my plans and talk me into other plans. Didn't offer anything better than what's on the site.

Should be at TIER IV or even TIER V for HUP purposes.

Asked about the iphone and the rep tried to talk me out of that.
The rep immediatley started to try and talk me out of the iphone...

Told me about all other plans expcet the 6gb special plan. Which I mentioned and then he was like, yeah... thats a special offer.

I asked what type of pricing I could get.
He said, he couldn't do anything in terms of plans because he hasnt had the new training.....

He said I could buy the $30gb plan and pick from the iphone voice plans or another plan but if I go off the iphone plans everything else like visual voice mail, voice mail would be extra..

but I could buy the iphone for the prices below because of my status?

$224 minus $25 bucks or $324 minus $25 bucks.
I am confused. I said that's weird.. I am on Rogers site and I can buy the iphone for the same price as a regular visitor.

He told me that a new customer for the iphone has more pull than a previous customer with the iPhone.

He said I'm more advantaged to cancel everything and re-sign, re-join, start fresh????

doesn't this sound weird to anyone else?

[born2bwild]

on my second line.... i'll be eligible for a hardware upgrade in jan 2009 but am i still able to get an iphone??? i donno if some ppl got it within their first year of contract. all i wanna know is if they can give me iphone for $299+$50+tax if i am not yet eligible for an upgrade.

[Badman]

Okay I know I wouldn't get anything nearly as good as you guys but I'm currently with Rogers Pay as You Go for 3+ years now and want to switch to a plan. Would they do anything for me? Even if it's not much such as just throwing in CID for free.

Was anyone else in a similar situation?

[Makaveli the Don]

You need to wait 365 days from last Upgrade before you become eligible, so 6 more months more :(

...DAMMIT!

Even if I didn't do a hardware upgrade....ever? I just resigned a 3 yr term, but didn't do any HUP...shouldn't that mean I have some discount?

[born2bwild]

i ordered 16 gb iphone but now i am confused with 8 gb.... i know its good to have more storage and its all upto me how much i am goin to use.... i want ur guys opinion if almost 112 worth the double capacity. i wouldnt have too many movies in since i can delete some and put new ones in time to time.... please suggest 8 gb or 16 gb??? i know in future they gonna come up with 32gb like ipod touch

[Lulz]

Okay I know I wouldn't get anything nearly as good as you guys but I'm currently with Rogers Pay as You Go for 3+ years now and want to switch to a plan. Would they do anything for me? Even if it's not much such as just throwing in CID for free.

Was anyone else in a similar situation?

Being a Pay As You Go customer means nothing pretty much :(
The will give you a discount or a free feature if you mention it, but don't expect anything like people who have been with them for several years such as $30/month plans that include 250mins/Unlmt Inc/Free Valuepack/etc/etc/etc...unfortunately.

But in about 6 months after signing a contract, you can certainly call in and ask for more.

Or just take over someone else's account

[Lulz]

...DAMMIT!

Even if I didn't do a hardware upgrade....ever? I just resigned a 3 yr term, but didn't do any HUP...shouldn't that mean I have some discount?

That's a tricky part, because technically, you have to wait 365 days from the moment you do HUP...but since most people do HUP when they re-activate, many reps don't know this and won't offer you any discounts.

Why you didn't take a phone (when you signed 3 year term) is beyond me...
It's like you said to Rogers: "I don't want a phone...you can have it for free"

[Br1ngiton]

Has anyone been able to get free CID off of Rogers starting as a new customer on a 3 year contract?

I'm just wondering if I have a chance at dealing for free caller ID if I get an iphone with 6gb data plan and a voice plan. The problem being I will be a new customer to Rogers.

[Lulz]

Has anyone been able to get free CID off of Rogers starting as a new customer on a 3 year contract?

I'm just wondering if I have a chance at dealing for free caller ID if I get an iphone with 6gb data plan and a voice plan. The problem being I will be a new customer to Rogers.

Very easy to do.
But try to get a discount instead of credit to callerid or voicemail
because most likely down the road, you will want SMS and voicemail and other features so it would make sense to get ValuePack but if you have CallerID for free, it will be a useless feature, so aim for $5-10 discount on monthly plan

[Br1ngiton]

Very easy to do.
But try to get a discount instead of credit to callerid or voicemail
because most likely down the road, you will want SMS and voicemail and other features so it would make sense to get ValuePack but if you have CallerID for free, it will be a useless feature, so aim for $5-10 discount on monthly plan

Ok, thanks a lot for the advice. What do you think would work better, walking into a rogers store and trying to get a deal or trying to order over the phone?

[bigasif]

I've had my current retentions plan for about 4 months, I think I'm on my 5th month now. I seem to constantly see people posting that you need a minimum of 6 months before negotiating...would I have any luck in my situation? I already have a great plan, but just want 6pm evenings, maybe a 50 intl txt msg pack, and if possible change my Call ID ($7 credit) and my Txt Message ($5 credit) to a value pack which I can get credited...maybe the $15 smartphone one since I have $12 in credits that I'll remove and ask for a $15 credit...or even if they can give me the $20 vp ...though I'm pretty sure that's just asking way too much.

Any suggestions?

[Lulz]

Ok, thanks a lot for the advice. What do you think would work better, walking into a rogers store and trying to get a deal or trying to order over the phone?

Over the phone of course.
At store they won't be able to give you anything besides what's available for new customers...

[darkkith]

my wife and I originally signed up with rogers through a friend (both phones were under friends name), friend was a longtime customer, and was able to negotiate a fairly decent retention account right off the bat:
750 min/mo, rogers2rogers, unltd eve/week @ 6pm, unltd incoming for $45.

one month after signing up we had the bills for both the phones coming to us directly (instead of the friend). four months later we did a transfer of responsibility and retained the plan.

for another friend, i had signed up a family plan for them, but without any retention plan. 6 months later we did a transfer of responsibility, and rogers completely screwed it up (just like they screwed up our original ToR...)

i took that as an opportunity to negotiate a retention plan for the new family plan which is 250 min/mo, rogers2rogers, unltd eve/week @ 6pm, unltd incoming for $25.

[mcbg1]

I've been with Rogers for 2 years and I just signed a contract for the iPhone. I'm keeping my 20$ 200 anytime minutes plan and I got the 30$ 6GB data plan but I was wondering if I could perhaps call retention and try to get a credit of some kind?

[Kaitlyn]

Does anyone know if there are "data plan" credits?

I have a $20 plan and $20 in credits, so I can't get any more credits, unless they are item-specific credits (like call display credit is a special credit...)

[Badman]

Ok, thanks a lot for the advice. What do you think would work better, walking into a rogers store and trying to get a deal or trying to order over the phone?

please keep us updated on how it goes. I feel like im in the exact situation as you.

[Rob76]

I read on howardforums about some peoples' Rogers corp plans having things like per-second billing, cheap LD (10c-15c/min instead of 30c/35c), more anytime minutes, cheaper add-ons etc...

How can one find out if they're eligible for a corp or government plan? I work for a large corporation which operates directly under the government, in fact some departments within our company are considered federal. I know we have a deal with Bell for our employee plans but I wanted to go with Rogers. Am I somehow eligible to get a corp or government plan with them?

[bubble.tea]

I read on howardforums about some peoples' Rogers corp plans having things like per-second billing, cheap LD (10c-15c/min instead of 30c/35c), more anytime minutes, cheaper add-ons etc...

How can one find out if they're eligible for a corp or government plan? I work for a large corporation which operates directly under the government, in fact some departments within our company are considered federal. I know we have a deal with Bell for our employee plans but I wanted to go with Rogers. Am I somehow eligible to get a corp or government plan with them?

1)Ask the rep to transfer you to corporate.
2)Speak to your Wireless Accounts Rep.
3)Go into a Dealer and take your Employeeeeee ID card with you. Some may want a Pay stub.

[doltingi]

I've had my current retentions plan for about 4 months, I think I'm on my 5th month now. I seem to constantly see people posting that you need a minimum of 6 months before negotiating...would I have any luck in my situation? I already have a great plan, but just want 6pm evenings, maybe a 50 intl txt msg pack, and if possible change my Call ID ($7 credit) and my Txt Message ($5 credit) to a value pack which I can get credited...maybe the $15 smartphone one since I have $12 in credits that I'll remove and ask for a $15 credit...or even if they can give me the $20 vp ...though I'm pretty sure that's just asking way too much.

Any suggestions?

I've tried to ask for a value pack instead of giving me credits on CID($7) and VM($8) but the rep wouldn't budge. I say call back some number of times until you find the right rep. That's what i'm gonna do.

[doltingi]

I don't know if anybody wants to know this, but if the customer relation rep won't give you anything, rather than calling them back, ask them to transfer you to a cable department.

Once you get to the cable department, ask them what department it is, and tell them you are transferred to a wrong department and ask them to transfer you to wireless customer relation department.

They won't even ask any questions and transfer you right away, and you'll get a different rep from CxR :)

do it over and over until you're satisfied.

worked everytime i tried it :)

I didn't have enough time to do this over and over to get the value pack yet, but worked on everything else.

[whabs]

Just a question by curiosity.

New members have how many days to cancel their contract without any fees ?

I know with Fido it's 15 days... is it the same with Rogers?

[Rob76]

1)Ask the rep to transfer you to corporate.
2)Speak to your Wireless Accounts Rep.
3)Go into a Dealer and take your Employeeeeee ID card with you. Some may want a Pay stub.
Thank you, I'll try calling them next week.

[Lulz]

Just a question by curiosity.

New members have how many days to cancel their contract without any fees ?

I know with Fido it's 15 days... is it the same with Rogers?

15 days or 30 minutes on phone timer.

iPhone has exception and can be accepted within 30 days (no timer requirement)

[Makaveli the Don]

That's a tricky part, because technically, you have to wait 365 days from the moment you do HUP...but since most people do HUP when they re-activate, many reps don't know this and won't offer you any discounts.

Why you didn't take a phone (when you signed 3 year term) is beyond me...
It's like you said to Rogers: "I don't want a phone...you can have it for free"

I was waiting for the Iphone :cry:

[Akaz1976]

Can anyone else confirm that Iphone upgrade is NOT an option while keeping family plan and adding data?

[Phikshin]

That's a tricky part, because technically, you have to wait 365 days from the moment you do HUP...but since most people do HUP when they re-activate, many reps don't know this and won't offer you any discounts.

Why you didn't take a phone (when you signed 3 year term) is beyond me...
It's like you said to Rogers: "I don't want a phone...you can have it for free"

Are you sure? I just did a retention plan and was going to have to resign so I also decided to get a cheap phone from them so I did. My girlfriend checked my account the other day and I'm still eligible for an upgrade and I did resign AND took a discounted phone and yet still eligible.

[Lulz]

Are you sure? I just did a retention plan and was going to have to resign so I also decided to get a cheap phone from them so I did. My girlfriend checked my account the other day and I'm still eligible for an upgrade and I did resign AND took a discounted phone and yet still eligible.

I have no idea how that's possible, but good luck anyways.
I hope you get iPhone.

[monit88]

By any chance, does anyone know if Rogers is still offering the student plan of $25 my5+5?

[penduboy]

My current plan is $25/month (Contract ending in Dec. 2008)

250 anytime minutes
Eve/Weekend Free from 6pm to 8pm
Voice mail $7 (with $5 credit)
call display $5 (with $5 credit)

So my total bill is $25+SAF+911+Taxes = $37 something.

I called Robbers :lol: yesterday for HUG to iphone. They said I have to lock my self for another 3 years :( (which is insane) + iphone is going to cost me $395/$495 for 8GB/16GB.

I told her to add text messages to my plan but she said it is going to be $5 extra, I ask her to add text messages for free. She said NO. I told her that Please cancel my contract and I will pay the cancellation charges and she said OK and she canceled my roger services from next month (August, 2008):cry:

Is it possible to have a better plan like this one with bell or fido or even with rogers.

Thanks.

Penduboy
I will appreciate all the responses.

[Lulz]

I called Robbers :lol: yesterday for HUG to iphone. They said I have to lock my self for another 3 years :( (which is insane) + iphone is going to cost me $395/$495 for 8GB/16GB.


Those prices are absolutely ridiculous.
But when was the last time you did Hardware Upgrade or renewed your contract with them? And how far into contract are you now?


They said I have to lock my self for another 3 years :( (which is insane)


How else did you want it? :)


I told her to add text messages to my plan but she said it is going to be $5 extra, I ask her to add text messages for free. She said NO. I told her that Please cancel my contract and I will pay the cancellation charges and she said OK and she canceled my roger services from next month (August, 2008):cry:

You shouldn't have asked to cancel after she said no. You should have just said thank you and called back the next day.
Seeing as you already used the "cancel my services" card, at this point you need to call them back and ask to uncancel the cancellation because "you forgot that to port a number to Telus you need to give them a call first".


Is it possible to have a better plan like this one with bell or fido or even with rogers.


Yes definetely possible.
People pay $5 less than you ($32 with taxes/SAF included) and receive Unlimited Incoming and Rogers 2 Rogers for free...but as i said it depends on how long you have left until end of contract

[Phikshin]

I have no idea how that's possible, but good luck anyways.
I hope you get iPhone.

My girlfriend did the same thing (minus the retention plan as shes on a RBC corporate plan with a 10$ credit added and will soon get the rogers discount). And she is also able to do an upgrade. Don't know why but I didn't really do an upgrade. I just asked for the phone at a cheaper price. So she gave it to me for cheaper than the promo price. Almost as if I was a new customer getting a phone.

[penduboy]

Those prices are absolutely ridiculous.
But when was the last time you did Hardware Upgrade or renewed your contract with them? And how far into contract are you now?

I got Treo 650 when I renewed my contract for 2 years in Dec. 2006.

How else did you want it? :)

I think 3 years is a very long period. I don't want to commit my self for something more than 2 years.

You shouldn't have asked to cancel after she said no. You should have just said thank you and called back the next day.
Seeing as you already used the "cancel my services" card, at this point you need to call them back and ask to uncancel the cancellation because "you forgot that to port a number to Telus you need to give them a call first".

I am not sure that they will uncancel it as she told me that I won't be able to change my decision later. Also she asked me if I want to transfer my plan to someone's else name or if I want to keep my existing number to which I said NO.:(

Yes definetely possible.
People pay $5 less than you ($32 with taxes/SAF included) and receive Unlimited Incoming and Rogers 2 Rogers for free...but as i said it depends on how long you have left until end of contract

Can I get that kind of deal with a new contract in my wife's name (she is not with robbers) or may be in my name. I was with rogers since 2002.

thanks

pendu

[bisk]

Here's my current plan
275 minutes (250 + 25 bonus)
Unlimited evenings and weekends starting at 6pm
VM
CID
100 LD Minutes
250 Text Messages (I think that's how many)

$25 + SAF + 911 + tax = just under $38

My last upgrade was to the RAZR in Dec 05, so I'm hoping to lower my monthly bill and get an iPhone as well. I don't need data as I have access to WiFi pretty much all day, so I won't really need to pay for something that I won't use. What do you think I could ask for from Rogers?

[vince_wrx]

I have a question for all the experts here
I'm currently not on contract with rogers, my 3 year contract ended dec of last year. I have a $25 plan and on a tier5 hardware upgrade. I'm looking to get the Iphone and add the $30 data plan. I want to see if rogers can give me a better deal with my voice plan, who would have a upperhand since i'm not currently on a contract with them
$25
200+50 weekday (i think)
1000 evenings/weekends
free incoming
+$7 call display

[moko]

I have a question for all the experts here
I'm currently not on contract with rogers, my 3 year contract ended dec of last year. I have a $25 plan and on a tier5 hardware upgrade. I'm looking to get the Iphone and add the $30 data plan. I want to see if rogers can give me a better deal with my voice plan, who would have a upperhand since i'm not currently on a contract with them
$25
200+50 weekday (i think)
1000 evenings/weekends
free incoming
+$7 call display

If you want to reduce your monthly bill plan, i think it's better if you do it without upgrading to an iphone. Apparently (based on my conversation with an employee of wireless wave in costco), no credit or discount should be given along with iphone, or else they would get fired, and the store wouldnt receive any iphones in the future.

This is in store employee, so it might be different, but it it's any indication, my guess would be that it's hard to get a good retention plan if you are trying to get an iphone at the same time.

[ProfessorChaos]

I have a question for all the experts here
I'm currently not on contract with rogers, my 3 year contract ended dec of last year. I have a $25 plan and on a tier5 hardware upgrade. I'm looking to get the Iphone and add the $30 data plan. I want to see if rogers can give me a better deal with my voice plan, who would have a upperhand since i'm not currently on a contract with them
$25
200+50 weekday (i think)
1000 evenings/weekends
free incoming
+$7 call display

simple. try both fido and rogers since ur not on contract anymore.

[to_munda]

OK guys.
I called Rogers be4 the weekend & asked for iphone.
I was told that I cud get it for $250, altho I did an HUP a month ago!!!
I was told I HAVE TO have a data plan (which I dont need at the moment).
So, to ppl who are saying you have to wait X amount of months/ years- its NOT true.
Now I am thinking if I shud get this one or not??
Any way to get around the Data package??

[kingsley]

OK guys.
I called Rogers be4 the weekend & asked for iphone.
I was told that I cud get it for $250, altho I did an HUP a month ago!!!
I was told I HAVE TO have a data plan (which I dont need at the moment).
So, to ppl who are saying you have to wait X amount of months/ years- its NOT true.
Now I am thinking if I shud get this one or not??
Any way to get around the Data package??

What phone did you HUP to?

[to_munda]

What phone did you HUP to?

It was a BB Pearl for $50, no admin fee.
:cheesygri

[Kaitlyn]

I have a question for all the experts here
I'm currently not on contract with rogers, my 3 year contract ended dec of last year. I have a $25 plan and on a tier5 hardware upgrade. I'm looking to get the Iphone and add the $30 data plan. I want to see if rogers can give me a better deal with my voice plan, who would have a upperhand since i'm not currently on a contract with them
$25
200+50 weekday (i think)
1000 evenings/weekends
free incoming
+$7 call display

My approach would be to say you want to upgrade to the iPhone but NOT the data, then get that all sorted out.. and ask what they can do about your monthly voice plan. If they help you out, great! If not, when you think there is no hope say "alright, can you throw in caller id and voicemail if I get the $30 data plan today?"

worth a shot, what do you have to lose? :)

[sunkids]

It was a BB Pearl for $50, no admin fee.
:cheesygri


Did you call the retention dep? I had HUP 1 years ago(SE-K790C), and they told me it will cost me $324/8G since I don't have a lot HUP revenue left...WTF:mad: :mad:

[to_munda]

Did you call the retention dep? I had HUP 1 years ago(SE-K790C), and they told me it will cost me $324/8G since I don't have a lot HUP revenue left...WTF:mad: :mad:

Yeah, it was retentions.
I had actually called re the internet (Bundle services) & then I asked them about the iphone.
I may have problem if I call back for the same deal coz Rogers is famous for denying any deals that u were offered earlier, but I asked the guy to document it..so hopefully its still gonna be there when I call.
:)

[sunkids]

Yeah, it was retentions.
I had actually called re the internet (Bundle services) & then I asked them about the iphone.
I may have problem if I call back for the same deal coz Rogers is famous for denying any deals that u were offered earlier, but I asked the guy to document it..so hopefully its still gonna be there when I call.
:)

Thanks a lot. I will call them again today. I had the 1st gen iphone since last year and really love it. Really want add that $30 data plan to the 3G iphone.

[clovis8]

Everytime I have spoken to Rogers re: the iPhone I have been given different pricing and plans. Anyone know a forum that is dealing with the iPhone and Rogers specifically where I could get some advice on how to deal with these thieves?

[Lulz]

Everytime I have spoken to Rogers re: the iPhone I have been given different pricing and plans. Anyone know a forum that is dealing with the iPhone and Rogers specifically where I could get some advice on how to deal with these thieves?

www.howardforums.com is the closest thing you will get to "online" version of official Rogers rules

[jrice]

Hi all, what is the current price for N95 8GB from retention with lowest tier, and does anyone get good deal from it? Thanks.

[mk316]

Is everyone getting attitude when trying to speak to retentions lately. How do you get through to them now. It appears you have to agree to the $400 cancellation fee before they will forward your call now :confused:

[Acuratl]

Is everyone getting attitude when trying to speak to retentions lately. How do you get through to them now. It appears you have to agree to the $400 cancellation fee before they will forward your call now :confused:

I have noticed retention stiffening up lately, rude on the phone..you need to keep trying and trying..

[flexwong]

Is everyone getting attitude when trying to speak to retentions lately. How do you get through to them now. It appears you have to agree to the $400 cancellation fee before they will forward your call now :confused:

why do you need your call forwarded? every time i speak with rogers retentions i do the same thing:

call the rogers number on my bill.

get automated voice thing and i say: wireless, then cancel my account.

and that sends me to retentions.

[Makaveli the Don]

......I just got off the phone with a regular CSR...Iphone quoted at $250-50+$35 admin fee = $235!

And I had just signed on again..:)

Time to try retentions..

[HowEver]

I have noticed retention stiffening up lately, rude on the phone..you need to keep trying and trying..

Maybe they're just happy to hear from you...

[Acuratl]

Maybe they're just happy to hear from you...

:D lols tks for the laugh

[loganmgrant]

Just ended a call with Rogers. My wife and I are no longer under contract and have been shopping around. Rogers offered the following plan to keep us on board:

Rogers Family Plan

* 200 daytime minutes each
* unlimited evenings after 6pm / weekends
* unlimited calling between plan members
* unlimited incoming calls
* 125 text messages per month per phone
* voicemail
* caller ID
* my-5 unlimited text messaging and calls each
* 1000 long distance minutes each
* $111 per month + tax
* $126.54 - 2 year contract.

Any opinions? Good? Bad?

[HowEver]

Call the retention phone number, because that sure doesn't look like the cost of anything in this thread, by a factor of about 3 times too much (for 2 lines).

Just ended a call with Rogers. My wife and I are no longer under contract and have been shopping around. Rogers offered the following plan to keep us on board:

Rogers Family Plan

* 200 daytime minutes each
* unlimited evenings after 6pm / weekends
* unlimited calling between plan members
* unlimited incoming calls
* 125 text messages per month per phone
* voicemail
* caller ID
* my-5 unlimited text messaging and calls each
* 1000 long distance minutes each
* $111 per month + tax
* $126.54 - 2 year contract.

Any opinions? Good? Bad?

[Lulz]

Just ended a call with Rogers. My wife and I are no longer under contract and have been shopping around. Rogers offered the following plan to keep us on board:

Rogers Family Plan

* 200 daytime minutes each
* unlimited evenings after 6pm / weekends
* unlimited calling between plan members
* unlimited incoming calls
* 125 text messages per month per phone
* voicemail
* caller ID
* my-5 unlimited text messaging and calls each
* 1000 long distance minutes each
* $111 per month + tax
* $126.54 - 2 year contract.

Any opinions? Good? Bad?


So $126 for 2 lines is $63/line

for $63/line you get basically:
-200 daytime minutes
-evenings at 6
-Unlimtied incoming
-my5
-$11 value pack
-1000LD minutes

I think you can do better.
when you divide the price by 2, it really gets pretty expensive.
Family plans dont make sense.
Just add Rogers2Rogers for $5 and that's your family plan right there...a big huge Rogers family ;)

[canndu]

It was a BB Pearl for $50, no admin fee.
:cheesygri

When you upgraded to a BB Pearl, doesn't Rogers require you to have a data plan for that phone as well?

[to_munda]

When you upgraded to a BB Pearl, doesn't Rogers require you to have a data plan for that phone as well?

No, they didnt.

[Makaveli the Don]

Anyone try to do a HUP on the Iphone through retentions?

I was told that they don't handle Iphone sales because they aren't 'iphone trained'...So are we stuck with the prices that the regular CSRs quote?

[wiebecj]

Just ended a call with Rogers. My wife and I are no longer under contract and have been shopping around. Rogers offered the following plan to keep us on board:

Rogers Family Plan

* 200 daytime minutes each
* unlimited evenings after 6pm / weekends
* unlimited calling between plan members
* unlimited incoming calls
* 125 text messages per month per phone
* voicemail
* caller ID
* my-5 unlimited text messaging and calls each
* 1000 long distance minutes each
* $111 per month + tax
* $126.54 - 2 year contract.

Any opinions? Good? Bad?

Yup - this is basically the same as what my wife and I have (not on a family plan). The only difference is that we DON't have my-5 calling, and we each only get 125 long distance minutes a month (it was a $5 add on to have 1000 minutes that they offered to us - I chose the free option) Also I have unlimited NETWORK calling (fido / rogers) and we pay just a touch under $50 a month (except when I go over my text limit!).

[spintheblackcircle]

I have been with Rogers for ~ 4 years (on a corporate, plus I have internet and cable), spend roughly $50 a month (cell), and my last HUP was 2 years ago. I have never negotiated a new plan since I first signed on with them.

I just got off the phone with retentions...

- 275 daytime minutes (she added 25 mins right at the end after I said ok)
- unlimited e/w @ 6pm
- unlimited incoming
- unlimited network
+ $11 value pack
+ $30 data

$25+11+30+6.95+0.50 = $73.45 on a 3 year.

Iphone will cost me $249 because the base package is < $30. I asked for unlimited network which she said would cost five dollars more, but she threw it in if I got the data. The whole conversation was about 15 mins.

I will see if I really need the data with the Iphone (as opposed to just wifi). I will take the $100 hit for the DECF if I don't feel I need it.

Is there a grace period to cancel the data without having to pay the DECF? I wonder if I will still keep the $5 credit on the network calling if I cancel. I implemented the plan right away and I have yet to purchase an Iphone.

EDIT - Hmmm... I just checked the website and my plan has been changed. However the base plan (250+25+inc) is actually only listed as $20. Meh, we'll see...

[tnguyenviet]

Hey guys I have a question.

I just recently removed call display because I saw it was a whopping $7....

Now I am curious, I know this means the number and name wont show up if someone CALLS, but what about texting? Will whoever text me be listed under unknown as well?

Edit: Since im here anyways, I might as well ask those veterans at this.

My current plan is HORRID for $36 after tax including access fees and 911

200 daytime
unltd evening after 8
unltd weekend
R2R
500 text

Can anyone suggest ways of talking to the REP so I can get everything like the text+CID for less than or equal to $36?

I have been with rogers for 2.6 years now, my 3-year contract ends this coming January 2009.

[zweinstein]

Hey guys I have a question.

I just recently removed call display because I saw it was a whopping $7....

Now I am curious, I know this means the number and name wont show up if someone CALLS, but what about texting? Will whoever text me be listed under unknown as well?

It should show you who sent the txt message. Besides, you should try and call rogers to get them to throw in caller id for free.

[Lulz]

Hey guys I have a question.

I just recently removed call display because I saw it was a whopping $7....

Now I am curious, I know this means the number and name wont show up if someone CALLS, but what about texting? Will whoever text me be listed under unknown as well?


Texting you will see their number.
but you won't be able to see if somebody calls you

[tnguyenviet]

In case someone missed it , I updated my previous post and hope someone can assist!

Also, which number would I call in to discuss this matter? I have read that theres a difference between the customer service and customer relations?

[AzureD]

been lurking here for a while I thought I would share what I just got:

- 3 new Phones plan, on each:

300 min weekdays
Unlimited eve/weekend starting at 6
Free CID
Free VM
Unlimited incoming/Rogers 2 Rogers, I picked unlimited incoming
100 LD CDN
Free 500 Text Msg
15% discount

$20 a month on each phone

Also got Iphone 3g 8 gig - $220 and 2x Free SE w580

Spent 1hr+ on phone with 1 rep and tried to get the deal from 4 reps.

I used this post as reference:
http://www.redflagdeals.com/forums/showthread.php?t=606267
300 weekday minutes
unlimited evening/weekends 6pm-7am
unlimited texting
free incoming calls
free caller id
free voicemail
-------------------------------------
$17.30 ($28.25 total/month @ 1 year contract)


- You just have to try and get the "correct" rep and be as polite as possible

[whabs]

I was just looking what information about my account I could see online (on Rogers.com).

I clicked on Plan Change Pending, and I discovered than I had a plan change pending !

I talked to many reps, and I finally accepted a deal, but I asked to cancel the new deal cause I could only make a HUP in 2 weeks so I would call back in two weeks, but apparently the rep did not cancel the change.

Here what's in my rogers's plan change pending :
250/Unlimited Eve/Wkds Plan - $20.00

* Target Message Tag - $0.00
* Target Message Tag - $0.00

* Unl. Local Calls 4th Mth
* Unl. Local Calls 3 Mths
* 5PM Early Eve. Calling Option
* 6PM Early Eve. Calling Option
* Unlimited Incoming Local Calls
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Local Airtime Bonus
* Unlimited Incoming Calls Opt.
* Local Airtime Bonus
* Tenure Reward - 10 min Bonus
* CIBC Bonus airtime 100 min
* Local Airtime Bonus
* Goodwill 25 Minute Credit
* 50 Bonus minutes
* 50 Bonus minutes
* 50 Bonus minutes

What does that means ?

I tought he didn't want to add the unlimited incoming calls and there it is in the list ?

Also, Do I have 250mins + 50 + 50 + 50 + 50 + 100 + 10 + 25?

[HBP]

been lurking here for a while I thought I would share what I just got:

- 3 new Phones plan, on each:

300 min weekdays
Unlimited eve/weekend starting at 6
Free CID
Free VM
Unlimited incoming/Rogers 2 Rogers, I picked unlimited incoming
100 LD CDN
Free 500 Text Msg
15% discount

$20 a month on each phone

Also got Iphone 3g 8 gig - $220 and 2x Free SE w580

Spent 1hr+ on phone with 1 rep and tried to get the deal from 4 reps.

I used this post as reference:
http://www.redflagdeals.com/forums/showthread.php?t=606267
300 weekday minutes
unlimited evening/weekends 6pm-7am
unlimited texting
free incoming calls
free caller id
free voicemail
-------------------------------------
$17.30 ($28.25 total/month @ 1 year contract)


- You just have to try and get the "correct" rep and be as polite as possible

That's awesome, this is what I'll be going for in a couple days.

[whabs]

been lurking here for a while I thought I would share what I just got:

- 3 new Phones plan, on each:

300 min weekdays
Unlimited eve/weekend starting at 6
Free CID
Free VM
Unlimited incoming/Rogers 2 Rogers, I picked unlimited incoming
100 LD CDN
Free 500 Text Msg
15% discount

$20 a month on each phone

Also got Iphone 3g 8 gig - $220 and 2x Free SE w580

Spent 1hr+ on phone with 1 rep and tried to get the deal from 4 reps.

I used this post as reference:
http://www.redflagdeals.com/forums/showthread.php?t=606267
300 weekday minutes
unlimited evening/weekends 6pm-7am
unlimited texting
free incoming calls
free caller id
free voicemail
-------------------------------------
$17.30 ($28.25 total/month @ 1 year contract)


- You just have to try and get the "correct" rep and be as polite as possible
Is this an EPP plan ? How long have you been with Rogers ?

[Nosta]

Hey guys let me know what you think,

Just dealt with Retentions this afternoon, here's what I got:

250 Minutes
Evening and weekends 6pm
Rogers to Rogers
Visual Voice Mail
CID
100 Long Distance
2500 Texts

Original plan costs $20 + 10 for the voice mail / CID / texts...
Added iPhone to the plan with the 6GB data plan so + $30 there.

$60 + system access / 911 aint too bad in my opinion considering all I get.

[Alvito]

Hey guys let me know what you think,

Just dealt with Retentions this afternoon, here's what I got:

250 Minutes
Evening and weekends 6pm
Rogers to Rogers
Visual Voice Mail
CID
100 Long Distance
2500 Texts

Original plan costs $20 + 10 for the voice mail / CID / texts...
Added iPhone to the plan with the 6GB data plan so + $30 there.

$60 + system access / 911 aint too bad in my opinion considering all I get.

try to get voice mail cid and text msg for free.

[Nosta]

try to get voice mail cid and text msg for free.

hm, how would you suppose I do that?

[Lulz]

hm, how would you suppose I do that?

ask for it quoting that other providers give much better deal

[shopper-X]

I was just looking what information about my account I could see online (on Rogers.com).

I clicked on Plan Change Pending, and I discovered than I had a plan change pending !

I talked to many reps, and I finally accepted a deal, but I asked to cancel the new deal cause I could only make a HUP in 2 weeks so I would call back in two weeks, but apparently the rep did not cancel the change.

Here what's in my rogers's plan change pending :


What does that means ?

I tought he didn't want to add the unlimited incoming calls and there it is in the list ?

Also, Do I have 250mins + 50 + 50 + 50 + 50 + 100 + 10 + 25?

Same thing happened on my 2nd line. I saw that and got excited, but the account changed to what the rep promised on the phone.

[wheezee]

Ok, I think I'm missing the trigger that'll get me to all these awesome retention plans the rest of you are landing. My sister and I both have 2 year plans due the beginning of August, and I thought I'd try and call yesterday to get through to the retention line. However, I must be doing something wrong, cause the rep I speak to isn't offering me anything out of the ordinary, or what would be offered in stores. :|

Just to clarify: when you call *611 and say "cancel my phone", is the first person you speak to part of Retentions, or do you have to get them to transfer you to the Retention line? If so, I'm saying something wrong if I can't even bypass the first CSR ... what should I be saying to get to a retentions rep?

Oh and my father's been on cable/internet since 2001, so maybe that can be used as some sort of additional leverage in my schpeel ...?

[Lulz]

Just to clarify: when you call *611 and say "cancel my phone", is the first person you speak to part of Retentions, or do you have to get them to transfer you to the Retention line? If so, I'm saying something wrong if I can't even bypass the first CSR ... what should I be saying to get to a retentions rep?


I want to cancel my line please

[Mendesb]

I want to cancel my line please

nice new DP lol

[wheezee]

I want to cancel my line please

hmmm, that's it? So the rep will immediately transfer me to retention?
(thanks for prompt response, by the way!)

[Lulz]

hmmm, that's it? So the rep will immediately transfer me to retention?


yes

regular 611 people can not cancel lines.
only retention does...so logical thing would be to transfer to retentions

[AzureD]

Is this an EPP plan ? How long have you been with Rogers ?

What's an EPP ?
I had 3 expired phones with rogers that were on 3 years term, was waiting for Iphones to re-sign with them

[Mendesb]

What's an EPP ?
I had 3 expired phones with rogers that were on 3 years term, was waiting for Iphones to re-sign with them

employee plan... otherwise known as Corp plan

[LordofX]

K so im pretty new to all this stuff, ive been with bell for two years and still have one year left on my contract. I want to move to rogers for the iPhone, but to tell the truth im heading off to university next year and i really dunno if ican afford $85-100 per month.

So basically i would be a new rogers customer so im iguessing i cant go straight to retensions seeing as im not even with them yet. Basically im wondering if i sign a contract for like 25 my5 + 30 6gb data + iphone bundle + SAF and taxes putting me at $90 or so per month, how long should i wait before trying to get an affordable plan with retensions.

PS does rogers offer any bonuses when jumping from bell to their company?

[Kaitlyn]

K so im pretty new to all this stuff, ive been with bell for two years and still have one year left on my contract. I want to move to rogers for the iPhone, but to tell the truth im heading off to university next year and i really dunno if ican afford $85-100 per month.

So basically i would be a new rogers customer so im iguessing i cant go straight to retensions seeing as im not even with them yet. Basically im wondering if i sign a contract for like 25 my5 + 30 6gb data + iphone bundle + SAF and taxes putting me at $90 or so per month, how long should i wait before trying to get an affordable plan with retensions.

PS does rogers offer any bonuses when jumping from bell to their company?

Welcome to RFD! You MIGHT be able to get some incentive to switch from Bell but they will probably say their offer is already great, etc.

You really should consider the price though. If you think that paying $80+/month is going to be an issue, you should reconsider. You definitely don't want to be stuck with that bill when you can't afford to pay it...

[HowEver]

Excellent advice!

And unfortunately, so-called student plans aren't any savings at all.

The best bet is to sign up for a low cost plan, wait a few months, call retentions and roll the dice.

BUT if that person is stuck with Bell for another year, there is no point paying twice each month for a year. Best to stick it out. Rogers, as was said, isn't going to pay you to switch.

Welcome to RFD! You MIGHT be able to get some incentive to switch from Bell but they will probably say their offer is already great, etc.

You really should consider the price though. If you think that paying $80+/month is going to be an issue, you should reconsider. You definitely don't want to be stuck with that bill when you can't afford to pay it...

[syntex101]

lols they called my bluff and caceled my phone :( its going into effect aug the 9th, and they are charging me $300 to cancel it i guess i should wait a couple of days and call back to uncancel it?

[syntex101]

lols they called my bluff and caceled my phone :( its going into effect aug the 9th, and they are charging me $300 to cancel it i guess i should wait a couple of days and call back to uncancel it?

or will they call back sometimes soon from rententions? lols i am so noob at this the guy was like its pending cancellation

[echlon]

lols they called my bluff and caceled my phone :( its going into effect aug the 9th, and they are charging me $300 to cancel it i guess i should wait a couple of days and call back to uncancel it?

wtf? I thought the maximum they can charge is 20/month remaining to a max of 200 ....

[JC69]

Repost from a while back but several of us didn't get an answer...

Is there any cancellation penalty if say you sign for another 3yr contract then move countries out of Rogers range after a year?

I'd like to get a retentions plan and HUP but there's a chance I might be going out of country in a year so I don't want to get dinged with cancellation fees then but I do want maximum leverage (sign for 3yr) when I negotiate now.

[syntex101]

wtf? I thought the maximum they can charge is 20/month remaining to a max of 200 ....

cause it was a pooled plan with 2 numbers on it i didnt think he would actually do it so i didnt even ask that much into detail

[Acuratl]

wtf? I thought the maximum they can charge is 20/month remaining to a max of 200 ....

No they wised up to that a long time ago, essentially people were going into a 3yr contract getting a 600 dollar phone for cheap and then canceling and profiting,

[jibs92]

I am currently on a corporate plan. The plan is OK but I see a lot of better deals people are getting through retention.

Can you go through retention with a corporate plan? If so, is the process any different? Is there a different department to call?

Thanks in advance to all who reply.

[Mendesb]

Excellent advice!

And unfortunately, so-called student plans aren't any savings at all.

The best bet is to sign up for a low cost plan, wait a few months, call retentions and roll the dice.

BUT if that person is stuck with Bell for another year, there is no point paying twice each month for a year. Best to stick it out. Rogers, as was said, isn't going to pay you to switch.

student plans are great.. not sure what ur talking about.. especially on fido.

fido is known to have great student plans.. should be coming out in august... also christmas plans are greeat

[mcbg1]

I just did a HUP with Rogers for the iPhone. What are the chances I can get some kind of credit from retentions by saying I'm considering returning my iPhone and going with Bell to get the Instinct?

[superskid]

Not good, I don't believe they are "supposed" to give any credits on your bill for an iphone plan, and infact they remove credits you have in place.

[Br1ngiton]

I have been calling Rogers and Fido for a few days now trying to get a good deal, and have had zero luck. I would be a new customer for both of them so I can see why they don't really seem to care about making me happy. Nothing I have tried has made them budge on anything so I'm starting to think I should just go to bell and get a Samsung instinct. :|

If anyone has called up starting as a new customer and got a decent deal I would love to know how you did it because like I said zero luck here.

EDIT: this is for the Iphone BTW

[empresscrown]

wtf? I thought the maximum they can charge is 20/month remaining to a max of 200 ....

I heard that if you are on an old plan the max they can charge is $200. If it is under a new plan than max is $400.

[Mendesb]

I heard that if you are on an old plan the max they can charge is $200. If it is under a new plan than max is $400.

March of 07'

[WontonTiger]

And picked up the N95 for $149. I hadn't upgraded since OCT/06.

Let me know if you think this is a good/mediocre/bad deal from retentions...

I got 250 daytime minutes
Unlimited Evenings/Weekends 6pm
$25

Voicemail/Call ID/2500 texts/Enhanced package (I have to check exactly what it contains)
$15

6gb DATA plan (some free months in advance)
$20

I was paying $62 prior to this for a plan with less texts/less vm features, and 250 more daytime minutes.

So I got the phone for $149, and actually cut $2 off of my bill. It fits for me, however could I have done better? If so, how? If I missed something, please let me know how I can call back and renegotiate the small things.

Thanks in advance.

[Acuratl]

And picked up the N95 for $149. I hadn't upgraded since OCT/06.

Let me know if you think this is a good/mediocre/bad deal from retentions...

I got 250 daytime minutes
Unlimited Evenings/Weekends 6pm
$25

Voicemail/Call ID/2500 texts/Enhanced package (I have to check exactly what it contains)
$15

6gb DATA plan (some free months in advance)
$20

I was paying $62 prior to this for a plan with less texts/less vm features, and 250 more daytime minutes.

So I got the phone for $149, and actually cut $2 off of my bill. It fits for me, however could I have done better? If so, how? If I missed something, please let me know how I can call back and renegotiate the small things.

Thanks in advance.

HUP is good i was offered 299.99 for the 95

[tottiwenjie]

i called retentions, but when i mentioned the hup for iphone, they transfered me to the department which dealing with the iphone upgrade. and they asked for 349+35(admin fee) for iphone 8g, does it sound right?

[Lulz]

i called retentions, but when i mentioned the hup for iphone, they transfered me to the department which dealing with the iphone upgrade. and they asked for 349+35(admin fee) for iphone 8g, does it sound right?

when was last time you did upgrade or new activation

[Haris]

And picked up the N95 for $149. I hadn't upgraded since OCT/06.

Let me know if you think this is a good/mediocre/bad deal from retentions...

I got 250 daytime minutes
Unlimited Evenings/Weekends 6pm
$25

Voicemail/Call ID/2500 texts/Enhanced package (I have to check exactly what it contains)
$15

6gb DATA plan (some free months in advance)
$20

I was paying $62 prior to this for a plan with less texts/less vm features, and 250 more daytime minutes.

So I got the phone for $149, and actually cut $2 off of my bill. It fits for me, however could I have done better? If so, how? If I missed something, please let me know how I can call back and renegotiate the small things.

Thanks in advance.

How did u manage to get the data plan for $20.. i've been trying to get that but they wont budge.. all they will say for me is we will give you no limits (no 6GB cap) for 4 months, but thats all.. my contract expired 3 days ago...

[tottiwenjie]

when was last time you did upgrade or new activation

2006, sept

[tottiwenjie]

how to talk with retentions with the iphone data plans? once i mentioned iphone, they will transfer me to the "iphone dept". :confused: :confused:

[Munford]

Can someone tell me how crappy my plan is?

Right now im getting:

50/1000 eve/ weekends - $25
Canada Long distance Saver 200 - $20
Plus System access and tax and all that.

My bill is $62.32 a month.

I just talked to a Business Account Rep (the guy my company deals with) and he is offering me a Blackberry Curve for $200 with a min. $25 data plan.

If i call Retentions, will they be able to beat the phone price? I also want to negotiate a new plan cause im pretty sure mine sucks.

[mvanstone]

And picked up the N95 for $149. I hadn't upgraded since OCT/06.

Let me know if you think this is a good/mediocre/bad deal from retentions...

I got 250 daytime minutes
Unlimited Evenings/Weekends 6pm
$25

Voicemail/Call ID/2500 texts/Enhanced package (I have to check exactly what it contains)
$15

6gb DATA plan (some free months in advance)
$20

I was paying $62 prior to this for a plan with less texts/less vm features, and 250 more daytime minutes.

So I got the phone for $149, and actually cut $2 off of my bill. It fits for me, however could I have done better? If so, how? If I missed something, please let me know how I can call back and renegotiate the small things.

Thanks in advance.

This is sweet, this is exactly what I wanted. It gives me a little confidence that I might be able to do it.

[Acuratl]

Alrighty picked up LG Shine for $0+$35 admin fee, Retentions can't waive the 35 dollar fee anymore :) I'm happy :D :D

[coldpower27]

Can someone tell me how crappy my plan is?

Right now im getting:

500/1000 eve/ weekends - $25
Canada Long distance Saver 200 - $20
Plus System access and tax and all that.

My bill is $62.32 a month.

I just talked to a Business Account Rep (the guy my company deals with) and he is offering me a Blackberry Curve for $200 with a min. $25 data plan.

If i call Retentions, will they be able to beat the phone price? I also want to negotiate a new plan cause im pretty sure mine sucks.

500 daytime minutes?! That's pretty amazing for $25.

[Munford]

500 daytime minutes?! That's pretty amazing for $25.

My bad, its 50 minutes

[HowEver]

My bad, its 50 minutes

And no unlimited weeknights/weekends.

[LordofX]

Welcome to RFD! You MIGHT be able to get some incentive to switch from Bell but they will probably say their offer is already great, etc.

You really should consider the price though. If you think that paying $80+/month is going to be an issue, you should reconsider. You definitely don't want to be stuck with that bill when you can't afford to pay it...

Thanks for the advise, i gotta tell ya i was in the rogers store today just as they got a new shipment of iphones, i was about to buy the single 16gb they got but i just couldn't sign a three year contract, haha, o well. I think what i'll end up doing is waiting until the pay as u go pricing is announced(if that ever happens). Im hoping pay as you go voice and the $30 6gb data, will be something i can afford.

[Yoni]

Thanx for the info :cheesygri

[spintheblackcircle]

I am currently on a corporate plan. The plan is OK but I see a lot of better deals people are getting through retention.

Can you go through retention with a corporate plan? If so, is the process any different? Is there a different department to call?

Thanks in advance to all who reply.

I had a corp. plan before calling retentions and getting my new plan yesterday. I casually mentioned that my corp. (City of Toronto) has plans with other providers and that I was looking at other options.

I got a retention plan that I liked (no longer on corp) and picked up an Iphone in store as well.

[WontonTiger]

How did u manage to get the data plan for $20.. i've been trying to get that but they wont budge.. all they will say for me is we will give you no limits (no 6GB cap) for 4 months, but thats all.. my contract expired 3 days ago...

I think I had a special case as well.

I had a billing issue with these guys that required me to make 25 calls to CS. After speaking with 3/4 supervisors, I finally got resolution. I mentioned to the guy when I called that I had big issues with them, maybe he took that into account.

I've been a rogers customer for 10 years, and have never done anything other than the freebie upgrade come contract time.

He tried to offer me the 1.5mb, and I told him I won't touch that. I called looking for the vision plan, and told him I wouldn't pay more than $15 for the 6gb plan. I had to budge a little on that, however this was after he agreed to give me the N95 at that price. I mentioned that I was speaking with the new carriers Koodo and Virgin. I think he put me on hold a few times to speak with someone, so maybe he was new.

Anyway, after work I'll try to give you more details. It sounds like I might have got a good deal on this. :D

[chileung]

I got the n95 for 235 dollars with no admin fee. I had to add the 7 dollar mobile browsing package but I managed to get them to give me a 10 dollar credit for 2 years. I'm on the 18 dollar plan so I was happy with my plan so didn't need to negotiate anything better.

[Badman]

I have been calling Rogers and Fido for a few days now trying to get a good deal, and have had zero luck. I would be a new customer for both of them so I can see why they don't really seem to care about making me happy. Nothing I have tried has made them budge on anything so I'm starting to think I should just go to bell and get a Samsung instinct. :|

If anyone has called up starting as a new customer and got a decent deal I would love to know how you did it because like I said zero luck here.

EDIT: this is for the Iphone BTW

Did you tell them that you were with roger pay as you go for 3+ years? What about if you don't talk about the iphone first. Also try and mention what addition items you might pay to add($30/6GB)

I plan on calling them next week.

[Phikshin]

Can someone tell me how crappy my plan is?

Right now im getting:

50/1000 eve/ weekends - $25
Canada Long distance Saver 200 - $20
Plus System access and tax and all that.

My bill is $62.32 a month.

I just talked to a Business Account Rep (the guy my company deals with) and he is offering me a Blackberry Curve for $200 with a min. $25 data plan.

If i call Retentions, will they be able to beat the phone price? I also want to negotiate a new plan cause im pretty sure mine sucks.


Well first of all. They have normal plans that are available to everyone that include 100 WD / 1000 evening and weekends for 25$ (used to be 20). Then if you resign I think you get bonus 50 minutes or something. So it would either be 100 WD or 150 WD / 1000 evening and weekends for the same price. And that Canadian lond distance thing is just an addon for 20$.

So even without calling into retentions you SHOULD be getting more minutes weekday minutes than you are. So thats pretty crappy. And my girlfriend got the curve 8310 for 200$ +admin fee and didn't have to add a data plan (this was through customer service). So that too is pretty crappy.

[da1nonly_jsa]

I got the n95 for 235 dollars with no admin fee. I had to add the 7 dollar mobile browsing package but I managed to get them to give me a 10 dollar credit for 2 years. I'm on the 18 dollar plan so I was happy with my plan so didn't need to negotiate anything better.


how did you manage the n95 for $235 - retention, price match? i thought it was going for $399 on their site..

[Munford]

Can someone tell me how crappy my plan is?

Right now im getting:

50/1000 eve/ weekends - $25
Canada Long distance Saver 200 - $20
Plus System access and tax and all that.

My bill is $62.32 a month.

I just talked to a Business Account Rep (the guy my company deals with) and he is offering me a Blackberry Curve for $200 with a min. $25 data plan.

If i call Retentions, will they be able to beat the phone price? I also want to negotiate a new plan cause im pretty sure mine sucks.

Im on the phone wiht Retentions right now and they're offering me:

250 Weekday Mins
Unlimited Eve Weekends
Unlimited Incoming
For $25

and free for a month VM, Caller ID and Text message

And theyre giving me a BB Curve for $200 with a $25 Data plan.


Good deal?

[da1nonly_jsa]

Im on the phone wiht Retentions right now and they're offering me:

250 Weekday Mins
Unlimited Eve Weekends
Unlimited Incoming
For $25

and free for a month VM, Caller ID and Text message

And theyre giving me a BB Curve for $200 with a $25 Data plan.


Good deal?

if that includes system access fee and taxes... that's a good deal...

if you have to pay for access fees and taxes... you should at least get cid, voice and text for free for longer than 1 month...

[Phikshin]

you should be able to get that curve without the data plan.

[Munford]

if you have to pay for access fees and taxes... you should at least get cid, voice and text for free for longer than 1 month...

How many months should I expect this for free?

[JC69]

Repost from a while back but several of us didn't get an answer...

Is there any cancellation penalty if say you sign for another 3yr contract then move countries out of Rogers range after a year?

I'd like to get a retentions plan and HUP but there's a chance I might be going out of country in a year so I don't want to get dinged with cancellation fees then but I do want maximum leverage (sign for 3yr) when I negotiate now.

Big bump for this one....I'm still trying to find the answer online with no luck. Any of you phone gurus know?

[chileung]

They offered me that price right off the bat...335 without vision...then i mentioned about the source deal..that's when they gave me 10 dollar credit for two years :)

how did you manage the n95 for $235 - retention, price match? i thought it was going for $399 on their site..

[doltingi]

Big bump for this one....I'm still trying to find the answer online with no luck. Any of you phone gurus know?

i think it's best to actually call them to find out. as long as you're not calling to cancel at that moment, i don't see there's any harm with asking.

[born2bwild]

out of nowhere... i see "monthly fee credit" on my rogers account on their website.

what is this monthly fee credit???

[doltingi]

out of nowhere... i see "monthly fee credit" on my rogers account on their website.

what is this monthly fee credit???

monthly fee credit is there to keep your base plan at $20 i think. i may be wrong.
when i renewed mine, i was told that my base plan is going to be $20 too and when i looked at my invoice, it was $20 base + $5 for early @ 6pm then 5 dollars credited every month to be $20 a month. (i don't have my invoice with me but i think it was either $5 credit / month or 20% credit / month, but either way it'd turn out to be 20 bucks)

[Redth]

So, I was already on a decent retentions plan, but figured I'd try for a bit more. I was just over 1.5 years into a 3 year contract, had my HUP to a SE W810i at that time.

My old plan:
250 Anytime, Eve/Wknds @ 6pm
Call Display
Unlimited Rogers to Rogers
10MB Data
= $30 + $6.95 SAF + $0.50 911 + tax = $42.32

Figured I'd try a bit better, wanting an iPhone as well.
My new plan:
250 Anytime, Eve/Wknds @ 6pm
100 Long Distance
Call Display
Visual Voicemail
Unlimited Texts
Unlimited Rogers to Rogers
6GB Data
= $51 + $6.95 SAF + $0.50 911 + tax = $66.05

Got my iPhone 8GB for $249.99, and had them waive the $35 admin fee

I'm pretty satisfied with my deal!

[sunkids]

So, I was already on a decent retentions plan, but figured I'd try for a bit more. I was just over 1.5 years into a 3 year contract, had my HUP to a SE W810i at that time.

My old plan:
250 Anytime, Eve/Wknds @ 6pm
Call Display
Unlimited Rogers to Rogers
10MB Data
= $30 + $6.95 SAF + $0.50 911 + tax = $42.32

Figured I'd try a bit better, wanting an iPhone as well.
My new plan:
250 Anytime, Eve/Wknds @ 6pm
100 Long Distance
Call Display
Visual Voicemail
Unlimited Texts
Unlimited Rogers to Rogers
6GB Data
= $51 + $6.95 SAF + $0.50 911 + tax = $66.05

Got my iPhone 8GB for $249.99, and had them waive the $35 admin fee

I'm pretty satisfied with my deal!


Decent Deal!! Did you threaten to cancel the service at begining or just ask for good deal?

[born2bwild]

monthly fee credit is there to keep your base plan at $20 i think. i may be wrong.
when i renewed mine, i was told that my base plan is going to be $20 too and when i looked at my invoice, it was $20 base + $5 for early @ 6pm then 5 dollars credited every month to be $20 a month. (i don't have my invoice with me but i think it was either $5 credit / month or 20% credit / month, but either way it'd turn out to be 20 bucks)

i think i already had monthly credit for that... this monthly fee is some new thing that just got added to my credit list

[doltingi]

then as long as it keeps ur fees lower, you should be happy as is :D

[ProfessorChaos]

wow i waited 6 hours for rogers to activate my iphone on launch day and just a few days later they are giving the phones away as part of retentions....figures...ill call em tomorrow and see whats up, if i can get something added to my plan (mainly R2R, Unlimited after 6) and a $5 credit

[onlytdotjonny]

Well....guess it's not that bad afterall....haven't heard much "negative" feedback so here's the final:

BB Curve for $125
LG or Nokia phone free

250 minutes each
Eve/Wkd after 6pm
100 LD/month each
R2R
CID/VM
Unlimited e-mail (on BB)

No $35 fee for either phone

All-in $77.86/month


Thanks RFD :cheesygri

[MtX]

I've been on Rogers PAYGO for 5+ years. I want to get a Nokia N95-4 @ The Source CC for $0 with the Rogers Vision $7/mo. unlimited data plan. I plan to sign up with the lowest contract @ The Source CC, then call up Rogers/Retention to switch to a better/cheaper contract. Ideally I'd like to only pay $20/mo. voice + $7/mo. Vision + tax each month. Anything more would rip a hole through my pocket. As I said before, I've been on Rogers PAYGO for 5+ years (probably doesn't mean much to Rogers) but my sister has had a contract with them for 5+ years and she pays ~$35 a month or something. We've also been with Rogers cable TV for 18 years. So my question is, do you think Rogers can give me a good deal? I'm not a heavy phone user.....Monday-Friday I barely use the phone, heck I could probably even deal with 100 daytime minutes. All I really want is limited incoming, unlimited evenings/weekends after 5 or 6PM, 300 texts/month, CID, voicemail, and SAF included for $20 + tax a month...

[Mendesb]

I've been on Rogers PAYGO for 5+ years. I want to get a Nokia N95-4 @ The Source CC for $0 with the Rogers Vision $7/mo. unlimited data plan. I plan to sign up with the lowest contract @ The Source CC, then call up Rogers/Retention to switch to a better/cheaper contract. Ideally I'd like to only pay $20/mo. voice + $7/mo. Vision + tax each month. Anything more would rip a hole through my pocket. As I said before, I've been on Rogers PAYGO for 5+ years (probably doesn't mean much to Rogers) but my sister has had a contract with them for 5+ years and she pays ~$35 a month or something. We've also been with Rogers cable TV for 18 years. So my question is, do you think Rogers can give me a good deal? I'm not a heavy phone user.....Monday-Friday I barely use the phone, heck I could probably even deal with 100 daytime minutes. All I really want is limited incoming, unlimited evenings/weekends after 5 or 6PM, 300 texts/month, CID, voicemail, and SAF included for $20 + tax a month...
gl homie. the plan would b worth a good chunk of change if you can pull that off

[inkked]

I've been on Rogers PAYGO for 5+ years. I want to get a Nokia N95-4 @ The Source CC for $0 with the Rogers Vision $7/mo. unlimited data plan. I plan to sign up with the lowest contract @ The Source CC, then call up Rogers/Retention to switch to a better/cheaper contract. Ideally I'd like to only pay $20/mo. voice + $7/mo. Vision + tax each month. Anything more would rip a hole through my pocket. As I said before, I've been on Rogers PAYGO for 5+ years (probably doesn't mean much to Rogers) but my sister has had a contract with them for 5+ years and she pays ~$35 a month or something. We've also been with Rogers cable TV for 18 years. So my question is, do you think Rogers can give me a good deal? I'm not a heavy phone user.....Monday-Friday I barely use the phone, heck I could probably even deal with 100 daytime minutes. All I really want is limited incoming, unlimited evenings/weekends after 5 or 6PM, 300 texts/month, CID, voicemail, and SAF included for $20 + tax a month...


that is goin to be pretty hard to get when u just sign up. I was pretty lucky to get what i have:

250 daytime mins w/ ultd eve and wkds
early eve and wkds at 6pm
free network calling (rogers, fido and rogers home phone)
call display and name display
enhanced Voicemail
2,500 txt msgs
1,000 Picture & Video Messages
whoCalled
mobile backup
system and 911 fee included

for around $30 after taxes

[powz]

What's the best approach to take with retentions if you're only 6 months into a 3 year contract? I'm asking for my brother. All he wants is: ~250 daytime minutes, CID, VM, unlimited evenings/weekends, and some kind of text plan. Currently his bill comes to ~$45 a month after tax for similar features, which I think is ridiculous. He lives in Montreal, if that makes any difference.

Thanks for any help!

[marksworld89]

Hi i am new to this retension plan thing, i am currently on a $30 monthly 3yr contract plan with rogers, + $15 communication pack
My contract is to end next month and im looking forward in gettin the iphone but the monthy prices are unbelivable high i im university and $60 is too much to pay for a monthy plan. Can anyone help me, and how to start off talkin to the customer service rep.

[flavp5]

I kinda have the same question.

I'm on a family plan paying approx $65 a month for both phones, i have been a rogers customer for about 9 years and also have home phone and internet.

sometimes my bill have been $200-300 a month, In feb i was able to get a two new phones, a razr2 and Sony 580i.
its been 6 months now and according to website i can upgrade my phones again. The phones are both sold (Im telling rogers damaged or lost) right now i just have a 2 old pay as you go phones being uses by inserting the old sims.

I called in then but their systems are down, Obviously im eligible for a hup since the web will let me do it.

My question is what my ECF might be ? $200 or $400
and most importantly what chance do i have to get the iphone or a good phone like the n95?

Thanks

[Makaveli the Don]

My current Plan looks like:

$20 250/unlimited eve/wkds plan
$5 6PM Early Eve. Calling Option
$5 Messaging Pack
$7 Call Display
-$7 Call Display Credit
$5 Rogers to Rogers
-$5 Rogers to Rogers Credit
+ $0.5 911 Fee
+ $6.95 System Access Fee
+ GST/PST
=
$41.94 is my monthly Fee...

How should I go about getting the 6GB/$30 Data plan with the above plan for ~$55-$60 all in?

[bisk]

Well, I called Rogers yesterday to see if I could get a better deal, but they wouldn't budge. So my plan will stay as fallows
250 + 25 minutes
Unlimited after 6pm and weekends
11 Value Pack
100 LD Minutes
Detailed billing (whatever that is)
All for $37.xx a month

I also asked to do a HUP to a 16GB iPhone and I was told that it would be $350 plus $35 admin fee. I asked why an existing customer would have to pay more for a phone than a new customer and I was told b/c a new customer would never get the same deal that I'm getting on my monthly plan. I also told him that I've never had to pay an admin fee when upgrading phones...he basically told me too bad. I don't understand why I can't get the phone for $299 without activation :confused:

[Mendesb]

Well, I called Rogers yesterday to see if I could get a better deal, but they wouldn't budge. So my plan will stay as fallows
250 + 25 minutes
Unlimited after 6pm and weekends
11 Value Pack
100 LD Minutes
Detailed billing (whatever that is)
All for $37.xx a month

I also asked to do a HUP to a 16GB iPhone and I was told that it would be $350 plus $35 admin fee. I asked why an existing customer would have to pay more for a phone than a new customer and I was told b/c a new customer would never get the same deal that I'm getting on my monthly plan. I also told him that I've never had to pay an admin fee when upgrading phones...he basically told me too bad. I don't understand why I can't get the phone for $299 without activation :confused:

350 is an AMAZING price for a HUP for 16gb. I was quoted that for an 8GB.

I was talkin to a retention rep and got the rep to document 199$ for 8gb, 299 for 16gb on hup. Once transfered to the Iphone depart, it became 350 for 8GB and 450 for 16GB


plus they audit around 90% of all accounts who get an iphone.. so I dont want to get it lol

[sunkids]

Once transfered to the Iphone depart, it became 350 for 8GB and 450 for 16GB




Same situation. They quote me the same price for both iphone

[suppi]

Hi there,

I'm currently on a corporate plan (9 months in on a 3 year contract). I currently get 200 anytime minutes for $18, no SAF/Access fees but I need way more than that now. This is what I'm looking for:

200 anytime mins
Free incoming
Free evenings/weekends
Some free texts
Some long distance minutes (I heard you can get $5 / 1000 mins)
Call display, call waiting, Voicemail not necessary

Do you think I can get this for ~ $30 after all service fees? As well, how would I go about asking for this? I'm not sure how much I can get since I still have 2+ years to go on my contract.

Thanks!

[EbonyRose]

Just a quick question, I'm assuming the Rogers to Rogers option is normally local only, is it possible to get it Nationwide Rogers to Rogers? Thanks.

[ProfessorChaos]

Just a quick question, I'm assuming the Rogers to Rogers option is normally local only, is it possible to get it Nationwide Rogers to Rogers? Thanks.

I believe that exists. Though it may be hard to get, since it is a detentions only deal. You can try to get 1000ld for $5

[EbonyRose]

I believe that exists. Though it may be hard to get, since it is a detentions only deal. You can try to get 1000ld for $5

I can get 1000 LD for $5, they've offered it. I just wanted to know if the Rogers to Rogers could be nationwide, so I could maybe try for it. :cheesygri

[shopper-X]

Finally got my new 2nd line fixed with Retentions (brand new signup in April 2008).


250/Unlimited Eve/Wkds Plan .............20.00
100 Canadian Long Distance................0.00

Value Pack (VM, CID, 125 Sent Text)......11.00
Savings: Monthly Plan Credit ...........(10.00)

6PM Early Eve. Calling Option.............5.00
Savings: Monthly Plan Credit ............(5.00)

Unlimited Incoming Calls Opt.............10.00
Savings: Incoming Calling Opt. Cr.......(10.00)

Rogers to Rogers Calling..................5.00
Savings: Rogers to Rogers 3Yr Bonus......(5.00)

911 Emergency Svc Access Fee..............0.50
Saskatchewan Gov't 911................... 0.38
System Access Fee.........................6.95
GST (5%)..................................1.44
PST (5%)..................................1.44

Total for Wireless.......................31.71

[evilution]

I called for my cousin who broke her phone recently.
She's been with rogers for like 8 years, but just renewed a contract in january.

Fido was offering a new phone and keeping her same My 5 long distance phone plan, and they'd pay her cancellation fee and give a free phone.

I decided to call rogers to see what they can offer.
She got the most amazing deal i've ever heard.

250 daytime.
Unlimited incoming.
Unlimited local rogers to rogers.
Unlimited Evening / weekends from 6 pm.
Unlimited Text messaging (sending and receiving)
1000 Long Distance minutes.
Free Caller ID.
Free Voicemail.

All for $20.
It comes out to 29.45 + gst a month.

plus she got a discount on a new phone. (no iphone).

[justinwu86]

does ne one know if rogers still have any iphones in stock if i were to order one over the phone when i call them for a HUP? (8 gb perferably 16gb)


also, when calling in, do i talk to retentions when negotiating a better plan and call the HUP department for iphone? or can rentention department get me a HUP also?
thanks.

[Makaveli the Don]

does ne one know if rogers still have any iphones in stock if i were to order one over the phone when i call them for a HUP? (8 gb perferably 16gb)


also, when calling in, do i talk to retentions when negotiating a better plan and call the HUP department for iphone? or can rentention department get me a HUP also?
thanks.

I just ordered an 8GB 2 days ago. 16GBs were sold out at the time.

[Mendesb]

Just a quick question, I'm assuming the Rogers to Rogers option is normally local only, is it possible to get it Nationwide Rogers to Rogers? Thanks.

I believe that exists. Though it may be hard to get, since it is a detentions only deal. You can try to get 1000ld for $5

I can get 1000 LD for $5, they've offered it. I just wanted to know if the Rogers to Rogers could be nationwide, so I could maybe try for it. :cheesygri

It used to be a 10$ option, it is now a 15$ option.I had it on my King plan :P

heres a link:
http://www.rogers.com/web/content/wireless-plans/essentials?content10=m2m_ldsaver#start

[shopper-X]

It used to be a 10$ option, it is now a 15$ option.I had it on my King plan :P

heres a link:
http://www.rogers.com/web/content/wireless-plans/essentials?content10=m2m_ldsaver#start

Not the same feature.
I have the $5.00 for 1000 Canadian Long Distance on my 1st line and it's not a Saver feature.

The $5.00 option is for great for travelers within Canada or calling anywhere in Canada (which I do) and is NOT limited to Rogers Mobile numbers.

The link you provided is:

Mobile to Mobile LD Saver | $15/month

Unlimited national calling between you and other Rogers Wireless customers! Receive unlimited calling across Canada for calls you make to and receive from any other Rogers Wireless customers for only $15 per months.


This Saver feature is for Rogers Mobile to Mobile calls only.

[iLLNESS]

i dont care how cheap they will give you plans for, you shouldnt have to threaten to cancel service to get a normal price on cell service

rogers is still going to **** all you in the end, always have always will.

rogers has to be the worst cell provider in north america. only good thing about them is their coverage.

[shwinn]

350 is an AMAZING price for a HUP for 16gb. I was quoted that for an 8GB.

I was talkin to a retention rep and got the rep to document 199$ for 8gb, 299 for 16gb on hup. Once transfered to the Iphone depart, it became 350 for 8GB and 450 for 16GB


plus they audit around 90% of all accounts who get an iphone.. so I dont want to get it lol

What do you mean by they audit most accounts who get an iphone?

As in they remove all credits or partial credits?

[desi_eng]

i dont care how cheap they will give you plans for, you shouldnt have to threaten to cancel service to get a normal price on cell service

rogers is still going to **** all you in the end, always have always will.

rogers has to be the worst cell provider in north america. only good thing about them is their coverage.

Yea man Ruck Fogers!!! It is sucky that we have to threaten to get a decent deal...stupid Monopolistic mentally of this garbage company. But yea they are going to be ****'d when the new companies come into Canada next yr.

And you make a comment about their coverage being a good thing....it depends where you live I guess, I live in Hamilton/Ancaster area and I used to have Telus years ago and it rarely ever dropped a call...whereas with Rogers, I average out to one drop a day at the very least...

[HowEver]

Yea man Ruck Fogers!!! It is sucky that we have to threaten to get a decent deal...stupid Monopolistic mentally of this garbage company. But yea they are going to be ****'d when the new companies come into Canada next yr.

And you make a comment about their coverage being a good thing....it depends where you live I guess, I live in Hamilton/Ancaster area and I used to have Telus years ago and it rarely ever dropped a call...whereas with Rogers, I average out to one drop a day at the very least...

What phone do you use?

Time for some happy pills, btw.

[st7860]

Yea man Ruck Fogers!!! It is sucky that we have to threaten to get a decent deal...stupid Monopolistic mentally of this garbage company. But yea they are going to be ****'d when the new companies come into Canada next yr.

...whereas with Rogers, I average out to one drop a day at the very least...


+1 - there's no reason to be happy with regards to Rogers.

[shopper-X]

Yea man Ruck Fogers!!! It is sucky that we have to threaten to get a decent deal...stupid Monopolistic mentally of this garbage company. But yea they are going to be ****'d when the new companies come into Canada next yr.

And you make a comment about their coverage being a good thing....it depends where you live I guess, I live in Hamilton/Ancaster area and I used to have Telus years ago and it rarely ever dropped a call...whereas with Rogers, I average out to one drop a day at the very least...

The only two issues I see with any new company joining the market are:
- recoup dollars spent on the spectrum auction
- build infrastructure for business and service

Both of these issues require charging either status quo rate plans or starting off low and quickly increasing rate plans like all other companies in Canada do.

[Mendesb]

What do you mean by they audit most accounts who get an iphone?

As in they remove all credits or partial credits?
If you read the earlier pages (which im pretty sure you wont.. theres 1000pages+!!!!!!!) for the past few years people have been scared that "rogers will audit the account" if it has too many credits. As of right now any (or a high % anyway) account with an iphone bought (HUP/New activation) gets checked frequently for a few months. any credits applied (one time/monthly) can be removed easilly, and you can be charged 50$-100$ due to the reps giving incorrect info.. ie: selling you the iphone for 200$ when they should have charged you 350$
Not the same feature.
I have the $5.00 for 1000 Canadian Long Distance on my 1st line and it's not a Saver feature.

The $5.00 option is for great for travelers within Canada or calling anywhere in Canada (which I do) and is NOT limited to Rogers Mobile numbers.

The link you provided is:


This Saver feature is for Rogers Mobile to Mobile calls only.
Sorry, I thought that is what the person was looking for. rogers - rogers canada wide. Works w/ wireless-wireless only.. I do not beleive home phone is included as it clearly states that there

[Acuratl]

what new companies are comming?

[doltingi]

T-Mobile

[HowEver]

Removing monthly credits is a *very* different thing from agreeing to sell you a phone at a certain price, and trying to go back and charge you more for it.

Credits can be removed, but where are the reports of higher amounts being charged back for the phone?


If you read the earlier pages (which im pretty sure you wont.. theres 1000pages+!!!!!!!) for the past few years people have been scared that "rogers will audit the account" if it has too many credits. As of right now any (or a high % anyway) account with an iphone bought (HUP/New activation) gets checked frequently for a few months. any credits applied (one time/monthly) can be removed easilly, and you can be charged 50$-100$ due to the reps giving incorrect info.. ie: selling you the iphone for 200$ when they should have charged you 350$

Sorry, I thought that is what the person was looking for. rogers - rogers canada wide. Works w/ wireless-wireless only.. I do not beleive home phone is included as it clearly states that there

[Mendesb]

T-Mobile

is it 100% now?

Removing monthly credits is a *very* different thing from agreeing to sell you a phone at a certain price, and trying to go back and charge you more for it.

Credits can be removed, but where are the reports of higher amounts being charged back for the phone?

This would ONLY be with the Iphone. Reason being, there were select rules w/ the iphone which some employees didnt follow due to not knowing them that well. This would occur more frequently on the accounts who bought them on Friday or Saturday. Employees also didnt explain the rules properly.

Lets say you did a HUP getting the Iphone for 200$ when your price plan was 30$.

The rules are your price plan must be above30$ price plan.. meaning $30.01 is ok, but $30.00 is not. In the future accounts like these can be charged the difference.

Also the rules are your price plan must stay above 30$ for the 3yrs. If you change it within those 3 yrs, you can be charged the difference as well.

[doltingi]

is it 100% now?


it's not a 100% yet since no announcements has been made after the rumor.

[Mendesb]

it's not a 100% yet since no announcements has been made after the rumor.

thought so :) thought u knew something i didnt


theres multiple rumors going around

[Candeeman]

it's not a 100% yet since no announcements has been made after the rumor.

http://www.electronista.com/articles/08/03/12/t.mobile.canada.follow.up/

[HowEver]

Right, that's the $50 difference, but the amounts in question appeared to be higher.

is it 100% now?



This would ONLY be with the Iphone. Reason being, there were select rules w/ the iphone which some employees didnt follow due to not knowing them that well. This would occur more frequently on the accounts who bought them on Friday or Saturday. Employees also didnt explain the rules properly.

Lets say you did a HUP getting the Iphone for 200$ when your price plan was 30$.

The rules are your price plan must be above30$ price plan.. meaning $30.01 is ok, but $30.00 is not. In the future accounts like these can be charged the difference.

Also the rules are your price plan must stay above 30$ for the 3yrs. If you change it within those 3 yrs, you can be charged the difference as well.

[Mendesb]

Right, that's the $50 difference, but the amounts in question appeared to be higher.

on Friday and Saturday a lot of people were charged 200-250$ for the iphone, when they should have been charged 350$ as most of us who are doing HUP's are being charged

[desi_eng]

What phone do you use?

Time for some happy pills, btw.

lol....I got the 1st gen iPhone...just b/c I didn't want to commit for another 3 yrs with Rogers and b/c im still in Uni and don't want/need a data plan...

And trust me...I'm very happy...just not with respect to Robbers :D

[Chenzo]

The rules are your price plan must be above30$ price plan.. meaning $30.01 is ok, but $30.00 is not. In the future accounts like these can be charged the difference.

Also the rules are your price plan must stay above 30$ for the 3yrs. If you change it within those 3 yrs, you can be charged the difference as well.

This is what I was told as well.

[massiso]

Wow this is probably the longest thread ever!! Okay this is my plan

Pooled Family Eve/Wkend plan $30
6pm Early Eve $7
Essential Value Pack $7
200 shared Wkday bonus $0
Unl. Incoming $0
1000 Btween US Can LD $0
911 fee $.50
SAF $6.95

Total $51.45 x2 $102 min per month I avarage out @ $120 a month for 2 lines

Been with rogers since DEC/05 have been out of contract since DEC/07

Is it possible to get my bill lowerd? I never use 1000 Btween us LD can I change that for a credit?

I have been wanting a Blackberry so I would probably wait for the BB BOLD and my girl wants a new phone too. any feed back would be greatfully taken :)

[tnguyenviet]

Quick question:

My wireless includes Rogers to Rogers.
If I call someone from Mississauga to Markham (which I believe is long distance), but the markham user is on rogers, would that waive the long distance fee ?

[Smithie]

no it would not waive the long distance fee.

but Markham to Mississauga i'm pretty sure is not long distance.

[ProfessorChaos]

no it would not waive the long distance fee.

but Markham to Mississauga i'm pretty sure is not long distance.

it is long distance

[ProfessorChaos]

http://www.electronista.com/articles/08/03/12/t.mobile.canada.follow.up/

keep in mind it was completely unconfirmed and also was 3 months ago with no updates...i would take it as a grain of salt, esp without any bids in the wireless auction...

which the big 3 destroyed...maybe telus will have gsm soon.

[Lulz]

no it would not waive the long distance fee.

but Markham to Mississauga i'm pretty sure is not long distance.


it would not waive the LD fees, but you wouldn't have to pay daytime minutes.

so once again.

Rogers2Rogers waives any sort of daytime fees there might be...but it doesn't waive LD fees if it would occur

[Mendesb]

Quick question:

My wireless includes Rogers to Rogers.
If I call someone from Mississauga to Markham (which I believe is long distance), but the markham user is on rogers, would that waive the long distance fee ?

it is long distance
Depends on your phone number. My Markham wireless number can call sauga as local.

it would not waive the LD fees, but you wouldn't have to pay daytime minutes.

so once again.

Rogers2Rogers waives any sort of daytime fees there might be...but it doesn't waive LD fees if it would occur

uhm.. sorry again but ive waived $242.65 worth of LD fees.

Only LD fees (IN CANADA) can be waived.. outside cant really. Or at least I havent been successful @ doing so

[echlon]

R2R includes LD fees so you can call across the country without paying LD as long as they are with rogers.

[stunner]

Hi everyone

Im trying to get a plan

here's what they offered me

250 Weekday meinutes
evening and weekends at 6PM
Free Caller ID
For 25$

and the other plan is

Unlmited networking
100 daytime nminutes
1000 e/w at 9PM
for 25$

The rep said they cant do any better even if he was the manager and that this is the best they can offer me is he saying the truth - I heard rogers recently changed there plan and they wont do anything..

any truth to this

are my plans offered any good?

[Mendesb]

R2R includes LD fees so you can call across the country without paying LD as long as they are with rogers.

not really... theres R2R local (includes home phone) for 5$
then there is R2R (wireless only) in canada for 15$ (last year it was 10$)

I beleive you are mixing them up.

[doltingi]

R2R includes LD fees so you can call across the country without paying LD as long as they are with rogers.

you are referring to Mobile to Mobile LD Saver, which is $15 bucks a month.
there's a "local" R2R, and there's a "LD" R2R.

[doltingi]

I got the first invoice after renewing my contract but it seems a bit different from what I agreed on with the rep at the moment.

how should i approach to ask them to fix it?

i was supposed to get enhanced VM for free for 3 yrs, but they only gave it to me for free for only 1 yr.

and would there be any way that i can convince them to give me 15 dollar smartphone essential pack for free in exchange for CID and VM?
CID and VM costs 15 bucks in total anyway so I want to ask them to give me the essential pack instead, but i don't know if they will let me, and i can risk myself on getting * on my account :S

edit: btw, i'm paying 5 bucks for 500/50 sms/mms.

[shopper-X]

I got the N95 for $99 today through retentions but had to sign up for a Vision service ($20 value pack that I get a $10 monthly credit).

I tried getting the $20/6GB but she would not budge from $30/6GB. I can however change it before Aug 31 (final day of offer) without penalty.

[vincentng]

i'm confused, so if i want a good deal or plan i just phone them and say i want to cancel my plan. Can someone give me like an example of how i can get a nice cheap plan XD

I got the N95 for $99 today through retentions but had to sign up for a Vision service ($20 value pack that I get a $10 monthly credit).
did u sign a contract before?

[shopper-X]

i'm confused, so if i want a good deal or plan i just phone them and say i want to cancel my plan. Can someone give me like an example of how i can get a nice cheap plan XD


did u sign a contract before?

-New customer since May 2007 signed a 3 year contract.
-Changed to the $10 Saskatchewan plan in Nov 2007 signing a new 3 year deal.
-Signed a 3 year contract on the $20 value package today. Voice plan as is.

Current plan:


Mega Promotional Plan................10.00
Canadian LD Anytime Option............5.00 (1,000 minutes)
Value Pack...........................20.00
Savings: Monthly Plan Credit........-10.00
6PM Early Eve. Calling Option.........7.00
Savings: Early Evening Option Cr.....-7.00
911 Emergency Svc Access Fee..........0.50
Saskatchewan Gov't 911................0.38
System Access Fee.....................6.95
GST...................................1.64
PST...................................1.64
Total for Wireless...................36.11

[cuongp]

T-Mobile

i remember watching the news once about this auction and they mentioned that

someone said that it would be very hard for a US competitor to enter, some sort of law preventing them or something like that

does anyone else remember this?

[ProfessorChaos]

i remember watching the news once about this auction and they mentioned that

someone said that it would be very hard for a US competitor to enter, some sort of law preventing them or something like that

does anyone else remember this?

the law states that a new wireless operator must be canadian owned with less than 47% foreign interest in the company

[JC69]

the law states that a new wireless operator must be canadian owned with less than 47% foreign interest in the company

So basically we'll always be taking it up the wazoo?

[Lulz]

So basically we'll always be taking it up the wazoo?

Yes. no vaseline

[gledhill]

So, I was already on a decent retentions plan, but figured I'd try for a bit more. I was just over 1.5 years into a 3 year contract, had my HUP to a SE W810i at that time.

My old plan:
250 Anytime, Eve/Wknds @ 6pm
Call Display
Unlimited Rogers to Rogers
10MB Data
= $30 + $6.95 SAF + $0.50 911 + tax = $42.32

Figured I'd try a bit better, wanting an iPhone as well.
My new plan:
250 Anytime, Eve/Wknds @ 6pm
100 Long Distance
Call Display
Visual Voicemail
Unlimited Texts
Unlimited Rogers to Rogers
6GB Data
= $51 + $6.95 SAF + $0.50 911 + tax = $66.05

Got my iPhone 8GB for $249.99, and had them waive the $35 admin fee

I'm pretty satisfied with my deal!

I fought for 45 minutes with Roger's trying to get the plan above and they told me no. Because I am a start up customer they said that they couldn't give me this deal. Has anyone received a great deal for start up on a new iphone.

[Mendesb]

last i heard Shaw was winning... this was a while back tho.

[adam west]

the law states that a new wireless operator must be canadian owned with less than 47% foreign interest in the company

What law is this?

[justinwu86]

so i went into a rogers store today and they gave me a quote for a iphone using my HUP. they said $249.99 with a 3 yr contract extention.

they said my plan will not change. that sucks because i have the same plan form 4 yrs ago. $20/mth for 200 mins and free evening/weekends after 8pm.
this plan sucks from wut i'm reading how most ppl get plans that inc. callerID, free R2R, free voice mail, long distance, txt msg, etc.

what should i do about this?

my 3 yr contract has expired since last yr.

thanks.

[Lulz]

so i went into a rogers store today and they gave me a quote for a iphone using my HUP. they said $249.99 with a 3 yr contract extention.

they said my plan will not change. that sucks because i have the same plan form 4 yrs ago. $20/mth for 200 mins and free evening/weekends after 8pm.
this plan sucks from wut i'm reading how most ppl get plans that inc. callerID, free R2R, free voice mail, long distance, txt msg, etc.

what should i do about this?

my 3 yr contract has expired since last yr.


"Hello, I want to cancel my services because Bell/Telus is giving me abc plan with xyz phone for free. Please cancel my plan from the next billing cycle."

abc = plan you want to have but be reasonable. Ask for $25/250 daytime/6PM Evenings/R2R or Ulmtd. Inc/Voicemail/CallerID/125 TXT
xyz = some expensive (but not most expensive) phone such as RAZR2 for free

[doltingi]

I got the first invoice after renewing my contract but it seems a bit different from what I agreed on with the rep at the moment.

how should i approach to ask them to fix it?

i was supposed to get enhanced VM for free for 3 yrs, but they only gave it to me for free for only 1 yr.

and would there be any way that i can convince them to give me 15 dollar smartphone essential pack for free in exchange for CID and VM?
CID and VM costs 15 bucks in total anyway so I want to ask them to give me the essential pack instead, but i don't know if they will let me, and i can risk myself on getting * on my account :S

edit: btw, i'm paying 5 bucks for 500/50 sms/mms.

bumping up so i can figure out whether i should call now to fix the agreement or should just call back next yr when the VM expires.

[justinwu86]

should i dial *611 on my phone or call them from my land line to do rentention and HUP?

can rentention plan and HUP be done with the same customer service rep?

[Lulz]

should i dial *611 on my phone or call them from my land line to do rentention and HUP?

can rentention plan and HUP be done with the same customer service rep?

It's all written in the first post of this thread.
Call 611, regular rep will transfer pick.
You say you want to cancel...they will transfer you to retentions with whom you can negotiate.

[kin0kin]

"Hello, I want to cancel my services because Bell/Telus is giving me abc plan with xyz phone for free. Please cancel my plan from the next billing cycle."

abc = plan you want to have but be reasonable. Ask for $25/250 daytime/6PM Evenings/R2R or Ulmtd. Inc/Voicemail/CallerID/125 TXT
xyz = some expensive (but not most expensive) phone such as RAZR2 for free

The problem is, where could I find such a plan from bell/telus/koodo? most of them cost around $30-40.

[Lulz]

The problem is, where could I find such a plan from bell/telus/koodo? most of them cost around $30-40.

Your girlfriend/sister/brother/husband/wife/boyfriend/aunt/dad/mom started new job in Government of Canada and was able to offer you the same employee plan ;)

--OR--

You yourself got a new job there but unfortunately they don't have Rogers...only Bell/Telus.
Good luck!!

[kin0kin]

So basically just make something up? I ought to have called last month but was holding back as I didn't know how to make a compelling argument.

[midg8]

OK so I'm just about at the end of my 2 year contract (Sept.) and I would like to get the iPhone. I've read the first few pages of this thread as well as the last few on the iPhone. My question is:

1. What are my changes of getting the iPhone for $199 (also I haven't had a phone upgrade in the 2 years)
2. Whats the best plan I can get (Data not required)
3. How can I start the process?

Any tips/suggestions greatly appreciated.

Thanks.

[bisk]

OK so I'm just about at the end of my 2 year contract (Sept.) and I would like to get the iPhone. I've read the first few pages of this thread as well as the last few on the iPhone. My question is:

1. What are my changes of getting the iPhone for $199 (also I haven't had a phone upgrade in the 2 years)
2. Whats the best I plan I can get (Data not required)
3. How can I start the process?

Any tips/suggestions greatly appreciated.

Thanks.

1. I'm assuming that you're referring to the 8GB iPhone? My last HUP was in Dec 08, so I'm coming up to the 3 year mark and I was quoted $50 above the advertised prices (8GB - $250 and 16GB - $350) plus a $35 admin fee.
2. Here's my plan:
250 + 25 minutes
Unlimited after 6pm and weekends
11 Value Pack
100 LD Minutes
Detailed billing (whatever that is)
All for $37.xx a month
3. Call *611 and say "Cancel my phone" and hope you get a good rep.

[cyphon]

the law states that a new wireless operator must be canadian owned with less than 47% foreign interest in the company

Well, you could see a big foreign telco partner with an existing Canadian company that either (a) wants to break into the market or (b) has content to offer and can basically be a front for the foreign owners, who will actually run the show. Hopefully that can happen.

[MaDgamEr]

I fought for 45 minutes with Roger's trying to get the plan above and they told me no. Because I am a start up customer they said that they couldn't give me this deal. Has anyone received a great deal for start up on a new iphone.
Strike 1 you fought... Try being nice in the future, you catch more bees with honey than vinegar.
Strike 2 you're a new customer trying to get an awesome deal on a brand new device that's selling like hot cakes... Even though its completely over hyped (personal opinion).

Why in the world would retentions offer you a retention deal as a new customer? Do you demand employee pricing at every store you go into? Didn't think so... Its getting so annoying to hear new customers bit(hing (even better when paygo customers think they are entitled to retention deals, lol) about the price of their reg plans vs tenure customers (2-3 years minimum, not a couple months).

*shakes head*

[sunkids]

Strike 1 you fought... Try being nice in the future, you catch more bees with honey than vinegar.
Strike 2 you're a new customer trying to get an awesome deal on a brand new device that's selling like hot cakes... Even though its completely over hyped (personal opinion).

Why in the world would retentions offer you a retention deal as a new customer? Do you demand employee pricing at every store you go into? Didn't think so... Its getting so annoying to hear new customers bit(hing (even better when paygo customers think they are entitled to retention deals, lol) about the price of their reg plans vs tenure customers (2-3 years minimum, not a couple months).

*shakes head*


good point

[SAS-1]

Strike 1 you fought... Try being nice in the future, you catch more bees with honey than vinegar.
Strike 2 you're a new customer trying to get an awesome deal on a brand new device that's selling like hot cakes... Even though its completely over hyped (personal opinion).

Why in the world would retentions offer you a retention deal as a new customer? Do you demand employee pricing at every store you go into? Didn't think so... Its getting so annoying to hear new customers bit(hing (even better when paygo customers think they are entitled to retention deals, lol) about the price of their reg plans vs tenure customers (2-3 years minimum, not a couple months).

*shakes head*

+1 to all of that.

[Makaveli the Don]

OK so I'm just about at the end of my 2 year contract (Sept.) and I would like to get the iPhone. I've read the first few pages of this thread as well as the last few on the iPhone. My question is:

1. What are my changes of getting the iPhone for $199 (also I haven't had a phone upgrade in the 2 years)
2. Whats the best plan I can get (Data not required)
3. How can I start the process?

Any tips/suggestions greatly appreciated.

Thanks.

1. Chances are alright. I got the iPhone for $250 (no activation fee) [-$50 credit ONLY w/data plan, didn't get] and I haven't done a HUP for over 2 years, but I had just resigned for 3 years >6months ago.
2. Your current plan. Data is not required for the iPhone, it's just says it's highly recommended...says so on the Rogers website itself, and in all the iPhone plan pamphlets.
3. Call in, either talk to a rep, or say 'cancel my phone' from the automated message system. Tell them you want to cancel because a) my phone broke and I'm being quoted a ridiculous amount, b) Telus/Bell is offering me ____ plan for $__ c) something to this extent.
They'll then offer you something to stay with Rogers, tell them you'll call them back after you think it over as it's a big decision for three more years. Then call them back later (few hours/next day) and negotiate getting something more.

[rupture]

Strike 1 you fought... Try being nice in the future, you catch more bees with honey than vinegar.
Strike 2 you're a new customer trying to get an awesome deal on a brand new device that's selling like hot cakes... Even though its completely over hyped (personal opinion).

Why in the world would retentions offer you a retention deal as a new customer? Do you demand employee pricing at every store you go into? Didn't think so... Its getting so annoying to hear new customers bit(hing (even better when paygo customers think they are entitled to retention deals, lol) about the price of their reg plans vs tenure customers (2-3 years minimum, not a couple months).

*shakes head*

+1 Excellent points. I'm annoyed with the fact that newbies (Rogers customers) come to this thread after having been with Rogers for a month or so, and expect to achieve the same results as long time customers when they call into retentions. It's ridiculous. It's call retentions for a reason.

People seem to think that by quoting a few plans from this thread and threatening to cancel, entitles them to 'extra goodies' with no added cost.

[jstyle]

i called in tried to tell them telus is offering a better plan and if they could match it, i was being nice and **** too but the lady said it would cost extra and stuff, i been a rogers customer for over 7 years, i even mentioned that and she acknowledged it but why no hook up?

[sunkids]

i called in tried to tell them telus is offering a better plan and if they could match it, i was being nice and **** too but the lady said it would cost extra and stuff, i been a rogers customer for over 7 years, i even mentioned that and she acknowledged it but why no hook up?

try again tomorrow

[jstyle]

can someone post a success story as to what to say?

[zaidyboy]

This is my plan:
2500 text messages
250 day time
Call Display, voicemaill, conference call...all that stuff
incoming free
free after 6
comes up to about $35 bucks a month.

[kin0kin]

I called in and spoke to a lady...which I thought was nice but she was firm with the offer. She offered me:

250 mins d/t
100 l/d
evening 8pm <---her justification is I don't need 6pm it looking at my current bill :idea:
R2R
CID
VM
3 yr <---WOW

$20+6.95+0.5=$31.01 all-in

I don't know, I think I'd be better off with speakout/PC since I don't have to get stuck with 3 years. I was trying to get her to add in unlimited incoming but she wanted $10 more. Heck I tried to get her to keep my $11 value pack but give it to me at the current price and she says it can only be added as individual items :confused:

Also just to help those who'd never called in, my conversation was as following (summarized):



rep: can I get your name, phone number, bday, and area code plase
*snip*
rep: how can I help you today?

me: I'd like to cancel my phone @ the end of the billing cycle.

rep: oh I'm sorry to hear that, why'd you want to cancel your phone?

me: I'd like to keep my bill low. Telus and Fido are offering me good deals if both me and my wife switched over.

rep: I could definitely look at that, what sort of deal are you getting from them?

*my bullocks*
Fido

300 mins Daytime
6pm evening
CID, VM, Browsing, who called, mobile backup ($15 pack)
unlimited incoming
(unlimited local, unlimited text) between phones
R2R and R2F
2 year agreement
$55 a month

Telus
200mins
6pm evening
CID, VM, Browsing
250 sms
$25/month

*she then proceeded to looking at some current plans and offered me:

250 mins d/t
evening 8pm
R2R
CID
VM
3 yr

By haggling a little saying that I may need to call people around the GTA so I'd like to have some long distance...she then added 100ld.

She says I don't really need 6pm since I have low usage, only call my wife, calling my wife = R2R so there's no use to have 6pm, and I don't need unlimited incoming because I don't call much, she says 250min is more than enough for me as my avg usage is around 200.


I'd like to be able to deal a few more cards, any tips?

[Snowy21]

Just thought I'd post what I got from Roger's through this.

150 anytime
1000 evenings/weekends (9 pm)
100 Cnd Long D
Unlimited Local Incoming
Unlimited Rogers to Rogers
1000 Rogers to Rogers texts
500 Texts
CID

---------------

$20 + SAF + taxes n stuff (well I have Roger's magazine subscriptions so that's more, but it's got nothing to do with the phone).

I basically just called and said I felt I was paying too much and that I was restricting alot of what I did with my phone due to my plan and I was offered this (the 500 texts I bargained a bit for but the rest of it was offered upfront)

[midg8]

Thanks for all the suggestions. I'll call them today and try my luck.

[kin0kin]

I'd like to hear about what people say to the retention when you call in after the first time? Do you start all over again by saying that you want to cancel your phone, or do you ask them to look at the note in the system and that you want to discuss for a better deal as you don't think that is good enough?

[doltingi]

got everything straightened out and i think my plan for 3 yrs is not so bad:

for $25 + SAF + 911:

250 daytime mins ------------------------ $20
U/L EW @ 6pm ----------------- free for 3 yrs
R2R ---------------------------- free for 3 yrs
CID ---------------------------- free for 3 yrs
enhanced VM ------------------- free for 1 yr (told me to call back next year to extend it)
500/50 sms/mms pack -------------------- $5
100 LD ------------------------- free for 3 yrs
50 international text ------------ free for 3 yrs
3 month U/L txts, calls

for $20 + SAF + 911:

250 daytime mins ------------------------ $20
U/L EW @ 6pm ------------------ free for 3 yrs
R2R ---------------------------- free for 3 yrs
CID ----------------------------- free for 3 yrs
VM ----------------------------- free for 3 yrs
100 LD -------------------------- free for 3 yrs
3 months U/L txt, calls

i know i got more on 1 line than the other but i just didn't want to add anything that's unnecessary.

[shopper-X]

got everything straightened out and i think my plan for 3 yrs is not so bad:

for $25 + SAF + 911:

250 daytime mins ------------------------ $20
U/L EW @ 6pm ----------------- free for 3 yrs
R2R ---------------------------- free for 3 yrs
CID ---------------------------- free for 3 yrs
enhanced VM ------------------- free for 1 yr (told me to call back next year to extend it)
500/50 sms/mms pack -------------------- $5
100 LD ------------------------- free for 3 yrs
50 international text ------------ free for 3 yrs
3 month U/L txts, calls

for $20 + SAF + 911:

250 daytime mins ------------------------ $20
U/L EW @ 6pm ------------------ free for 3 yrs
R2R ---------------------------- free for 3 yrs
CID ----------------------------- free for 3 yrs
VM ----------------------------- free for 3 yrs
100 LD -------------------------- free for 3 yrs
3 months U/L txt, calls

i know i got more on 1 line than the other but i just didn't want to add anything that's unnecessary.

For line 1, can you not talk them in to a value package and then a credit for that value pack?
Example: CID, VM are being credited at I'm assuming CID $7, VM $8 = $15. Can you not take the $20 Value package and get a $10 or $15 credit for it?
$20 Value Pack (http://www.rogers.com/web/content/wireless-plans/essentials?content10=20_comm#start)

$20 Value Pack | $20.00/month
Group your wireless essential services and save.

Includes:
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup


Rogers offered CID and VM free for me and I used that to say I'll take the $20 VP if they credit the freebies to it. They give me a $10 credit each month but I gain a lot of features.

[doltingi]

that's what i was thinking but when i asked, the rep said the value pack is already a "discounted" as is, so it is considered different.

and she kept on going and going about if you get a value pack, you get this, that, etc and you're only paying 15 dollars(i was looking at the $15 smart phone value pack), which gives you $20 discount!

maybe i got a wrong rep :(

[flexwong]

if you're not trying to get an iphone, i think everyone should hold off of calling retention for a while (say a month or so). i am 100% certain every rep is sick and tired of talking about the iphone and chances are, they won't be in a good mood. give them time to recover from this chaos and then call them.

[doltingi]

if you're not trying to get an iphone, i think everyone should hold off of calling retention for a while (say a month or so). i am 100% certain every rep is sick and tired of talking about the iphone and chances are, they won't be in a good mood. give them time to recover from this chaos and then call them.

or you could call them and tell them you're not calling to get deals on iphones and be friendly, make them feel at ease.

i was making jokes with the second retention rep about iphone when i called.
i got international txt and LD for free from her.

[JC69]

So...I asked the question before..."what happens if you move countries, out of Roger's range before a three year contract expires, do you incur penalty charges even if you cannot receive Roger's services"

The answer, from Rogers today was, yes, a $400 cancellation fee on a new three year contract unless you can exchange/transfer accounts.

That still seems a little strange to me though as if you cannot receive Roger's services for an extended period (longer than a vacation say) why should you pay?

Anyhow, I'll try to trawl through the contract but if any contract/legal minded people have an answer that would be great.

I'm asking this question as there is a slim chance that I might have to change countries for work but I would still like to negotiate a new 3yr contract as then I would have maximum leverage and also I might still actually be here in 3yr.

[Badman]

when you get these retention deals are you forced to sign back a 3 year plan?

[flexwong]

or you could call them and tell them you're not calling to get deals on iphones and be friendly, make them feel at ease.

i was making jokes with the second retention rep about iphone when i called.
i got international txt and LD for free from her.

no, im just saying that stress levels are probably at an unusual high b/c of the iphone. even if you're not getting one, they'll still be stressed over iphone this, iphone that.

[kin0kin]

very likely if you want some of the best deals.

I just made my wife called and here's what the guy offered...which i believe is awesome:

New Plan:

- 250 mins d/t
- unlimited 6pm
- R2R
- SAF $2.00 (from old plan)
- CID + Enhance VM + who called + 125sms at $1
- 3yr

$25 + $1 + $2 SAF + 0.50 + 0.43 + taxes = $32.69

Trying to add the 100mins LD and unlimited incoming, or get $5 off.

[pinkcandii]

had my mom called today (the chinese line)

She quoted the usual $25/20 plan you guys have been posting and said her "friend" had that plan. The rep asked for her friends number to verify =___=

Has any of you had reps that asked you for a friend's number to verify?!


The one he offered her without a number was: $25
250min day
unlimited after 8pm on weekdays/ends
call waiting
caller id
conference calling
R2R

but they wouldn't throw in voicemail =[

[doltingi]

had my mom called today (the chinese line)

She quoted the usual $25/20 plan you guys have been posting and said her "friend" had that plan. The rep asked for her friends number to verify =___=

Has any of you had reps that asked you for a friend's number to verify?!


last time when i called and told the rep my friend was getting this and that, she told me she doesn't know who this my "friend" is, and cannot reference my friend's account in order to get mine.

[kin0kin]

I was on the phone with a girl (i say girl because she doesn't sound OLD :p) *second call for today* What she told me is that:

Basically, their system is limited to making certain changes to certain plans. If you signed up at say, 2004 vs 2008, there are things that they can only change in 2004 plan compared to the 2008 plan. Most of the time if you have an older plan they will try to replace your plan with the most common plan that they have (250 mins, 8pm).

Another thing is that I believe they can only credit up to $20 off your bill, more like $15 max but then again I've seen $20 off for some ppl. Whether this $20 value including value pack discount or not is unknown. I believe it includes it as I couldn't get any more than $20 off my account, be it value pack discount or credit.

If you did not have R2R in your plan, and you add R2R, you will be automatically renewed for 3 years. Or you can pay for it.

One last thing that I know is that, they don't have to stick with the first 2 rules, in the sense that they don't have to give you $20 credit, they can give you less and ask you to take it or leave it :p

My previous plan was as following
200 mins dt
UL @ 8pm
R2R
$6.95 SAF
$0.93 911
$11 value pack (CID, VM, 125sms)
$20/mo
TOTAL: $43.93

On my second attempt I got 2 choices:

A)
250 mins dt
UL @ 6pm
CID, Normal VM (they removed the value pack)
R2R
100 ld min
$6.95 SAF
$0.93 911
3 yr contract
$25/mo
TOTAL: $37.15

B)
200 mins dt
UL @ 8pm
NEW $11 value pack (CID, Enhanced VM, who called, mobile backup, etc)
$10 off credit
100 ld min
R2R
$6.95 SAF
$0.93 911
2 yr contract
$20/mo
TOTAL: $32.63

I went with Plan B for a few reasons 1) I only need to renew for 2 years vs 3 years. 2) I get to keep my plan @ $20. The lower the better so that you have more credits to take off for future value packs.

[semcbeth]

Just got off the phone with retentions and was offered the following:

Old plan:500 daytime
eve/wkds @ 6pm
CID
SAF+all fees

$50+$7 vm+ $2 test msg package

Offered plan:
500 daytime
eve/wkds @ 6pm
CID,VM
125 Text messages
100 Can LD
SAF+all fees
50 Picture and Vid msgs
Unlimited on device browsing
=$40.50

N95 offered for $199 + $35 activation

(She also advised that my cancellation fee would be granfathered from my last plan at $200)

I'll probably take it but call back and see if I can get the $100 credit and the $35 activation fee waived.

Is good, no?

[mikemobility]

Hi all,

I love that this thread is still going. I used it to research the last 3yr contract I signed, and I love how it's still going strong when my renewal came up again.

Here's what I got:

- 300 daytime mins
- 6pm evenings/weekends
- 100 LD mins
- Rogers-to-Rogers
- 500 SMS
- Caller ID
= $20 + SAF + 911
Should have pushed for free incoming too, but didn't play my cards right.

EDIT: forgot to post my hardware. I qualified for Tier 5 HUP, so I'm getting either the 8GB iPhone ($224), or the 16GB iPhone ($324). $35 admin fee waived.

If you're not sure how to negotiate, here's how I've done it:
(NOTE: this is only for current Rogers customers. If you're a new customer, Rogers has no incentive to deep discount their in-market plans for you =P)
- call Rogers IVR, when prompted say "cancel my phone" - this will take you to retentions department.
- tell them you're not satisfied with your service - you pick your reasons.
- tell them you're thinking of switching, and throw them a plan TELUS is offering you. TELUS retentions has offered some good stuff, so you don't have to lie. But if you can't find those plans, just make up the plan you want and throw it at them.
- See what they offer you, tell them it's not quite enough, ask if they can do better, haggle haggle etc.
- if you're relatively happy with the plan, don't take it on the spot. tell them to note it to your account, take down their name and rep#, and tell them you need to think about it.
- Wait a little while, call back, and ask for more stuff. Tell them if they can also tack on X Y and Z to your plan, then you'll sign.

In general, be nice, make friends with them, keep them relaxed. If you get a crappy rep giving you a crappy offer, tell them you have to go and call right back in. Take your chances with another rep. At this point, for this type of plan you shouldn't pay more than $20. If they offer you $25, they're BSing you - call back and try again.

Cheers.

[Lulz]

Just got off the phone with retentions and was offered the following:

Old plan:500 daytime
eve/wkds @ 6pm
CID
SAF+all fees

$50+$7 vm+ $2 test msg package

Offered plan:
500 daytime
eve/wkds @ 6pm
CID,VM
125 Text messages
100 Can LD
SAF+all fees
50 Picture and Vid msgs
Unlimited on device browsing
=$40.50


Excuse me but how did you get 500 minutes?

Is your plan the usual $25/250mins with additional bonus minutes attached to it?

500 daytime is AWESOME

[arias86]

Excuse me but how did you get 500 minutes?

Is your plan the usual $25/250mins with additional bonus minutes attached to it?

500 daytime is AWESOME

Yeah that's pretty good!

[ProfessorChaos]

Excuse me but how did you get 500 minutes?

Is your plan the usual $25/250mins with additional bonus minutes attached to it?

500 daytime is AWESOME

he already had 500 daytime ...so they prob just gave him credits.

[LordofX]

What would you guys consider to be a good iphone plan, i mean the cheapest i could see myself doing would be my25 + $30 6GB + $15 essentials package (VVM, Caller ID, Texts, ect). could anyone post some of the iphone deals they've gotten through retensions that are similar to something like this.

Also if anyone has experience with calling retensions early after signing up, im wondering if i signed up for rogers this month as a new customer would calling retensions in like september be too early?

any advise is greatly appreciated,

[Anonymouse]

I can get the following plans through my company (EPP plans). I wonder if you think they are good deals, or if you wouldn't mind posting your company's EPP plans here for comparison.

Plan#1
200 anytime min
free eve/weekends starting 6 PM
per second billing
10 cent Canadian Long distance
15 cent US long distance
Call Display
Voice Mail
20% discount on roaming
22% discount on data plan incl. Blackberry plan
price ($30 + 6.95 + 0.50) - 22% discount.+ tax

Plan #2
250 anytime min
free eve/weekends starting 6 PM
call display
voice mail
price ($25+6.95+0.50) + tax

No contract required on either plan.

[Badman]

okay so this situation is a little different. What If you do a transfer of responsibility and get a retention plan. Do you still have bargaining power or will you be considered like a new customer?

Also the plan is 2 years into a 3 year contract and never did a HUP, would it be possible to get the iphone with this. Would the deal be better if you take the $30/6GB plan?

[Lulz]

okay so this situation is a little different. What If you do a transfer of responsibility and get a retention plan. Do you still have bargaining power or will you be considered like a new customer?

Revenue is reset so if you want to get a phone, make sure the person does HUP for 3 years and negotiates a better contract and THEN does transfer.
Account tenure stays, so you will not be treated like new customer.
Not sure about FidoDollars on Fido if they are reset.


Also the plan is 2 years into a 3 year contract and never did a HUP, would it be possible to get the iphone with this.

Absolutely

Would the deal be better if you take the $30/6GB plan?

Probably yes...but they will most likely give you discount on the actual $30/6GB data plan and not on voiceplan so that you can't easily add $30/6GB, get all credits, and then pay $100 and cancel $30/6GB plan

[uncurruptable]

Any one have any luck getting Rogers to bring the price down on the BB Curves?

I am 22 months into a three year plan, and every time i call they tell me I cannot get a better deal then 449 with a new 3 year contract. I have yet to pull the trigger on retention, i've been hoping Curve prices will drop and I could possibly get one for free, but the curves don't seem to be going down.

Just curious if anyone has any experience with Rogers and their BB phones.

Thanks

[Acuratl]

Any one have any luck getting Rogers to bring the price down on the BB Curves?

I am 22 months into a three year plan, and every time i call they tell me I cannot get a better deal then 449 with a new 3 year contract. I have yet to pull the trigger on retention, i've been hoping Curve prices will drop and I could possibly get one for free, but the curves don't seem to be going down.

Just curious if anyone has any experience with Rogers and their BB phones.

Thanks

Won't Happen, best i got curve offered for was 199.99 on a 3yr berry plan and thats with RETENTIONS, rogers doesent want to devalue their blackberries, the consumer level pearl being the exception. Expect to see it be phased out like the 8800 with no real price drops and then a new model introduced which is a smart business model.

I picked mine up on ebay for 300 8 months ago and am just now selling it for 250 on kijiji! It's a really great phone, it's a bit too big for me though.

on a side note, ANYBODY HAVE THE 50 DOLLAR HUP COUPON PLEASE PM IT TO ME!

[zaidyboy]

I use to sell Curves they are pretty popular.
You know how I got such a good deal, this is what I did with my plan. I sat down and wrote up some b.s like what Telus is offering me. And I make up some B.s. An example:

Telus is offering me:

- 250 daytime minutes
- Unlimited evenings after 5 pm and weekends free
- Unlimted Text messaging
- Caller Id , Voicemail
- Unlimited incoming
- and say a 400 dollar phone for like a hundred.
- SAF waived for first year
- Three months unlimted calling

Say it is a two day promotion at Telus (at your local mal) and threaten to leave Rogers for them. Say if you cant give me a better deal, I want to cancel my phone.

Cheers

[flexwong]

Won't Happen, best i got curve offered for was 199.99 on a 3yr berry plan and thats with RETENTIONS, rogers doesent want to devalue their blackberries, the consumer level pearl being the exception. Expect to see it be phased out like the 8800 with no real price drops and then a new model introduced which is a smart business model.

I picked mine up on ebay for 300 8 months ago and am just now selling it for 250 on kijiji! It's a really great phone, it's a bit too big for me though.

on a side note, ANYBODY HAVE THE 50 DOLLAR HUP COUPON PLEASE PM IT TO ME!

https://your.rogers.com/web_auth/downloads.asp?product=Wireless

select forms and coupons and it's right there.

[Acuratl]

https://your.rogers.com/web_auth/downloads.asp?product=Wireless

select forms and coupons and it's right there.

Your a king!

[semcbeth]

he already had 500 daytime ...so they prob just gave him credits.

I did already have the 500. It was a retention plan from 2 years ago when I was running my own business and need a lot of time don't use them all right now but it doesn't save me any money to drop time.

Edit: I should also add that I've had a Rogers phone for ~10 years and haven't done a HUP in almost 3 years.

Now I need to decide: "Do I need Qwerty"

[Badman]

Revenue is reset so if you want to get a phone, make sure the person does HUP for 3 years and negotiates a better contract and THEN does transfer.
Account tenure stays, so you will not be treated like new customer.
Not sure about FidoDollars on Fido if they are reset.


Probably yes...but they will most likely give you discount on the actual $30/6GB data plan and not on voiceplan so that you can't easily add $30/6GB, get all credits, and then pay $100 and cancel $30/6GB plan

What happens if you did the transfer already? then you out of luck with getting decent hardware upgrade pricing?

Actually I do plan on getting the $30/6GB promo and keeping it but if I add it my Bill will be $55+SAF/taxes. I would like it to be $50+SAF/Taxes. (possibly $45 but I doubt I could get that)

[doltingi]

https://your.rogers.com/web_auth/downloads.asp?product=Wireless

select forms and coupons and it's right there.

can you still use this coupon even if you got a phone for free from renewing the contract?

i am eligible on all three criteria but i just didn't pay a cent for my phone :(

if so, you rock :D
if not, you still rock :D

[Shadow79]

I am 7 months into a 3 yr contract.. would i be able to negotiate to add more features to my plan since obviously threaten to cancel is not an option. Should I compare to another person's contract whom i know with more feature?
Also, i'm locked on in a contract would they care less? =(

Current plan:
250 Min unlimited after 8pm/wkends
R2R
Caller ID

Price: $20 + tax + 6.95

[Acuratl]

can you still use this coupon even if you got a phone for free from renewing the contract?

i am eligible on all three criteria but i just didn't pay a cent for my phone :(

if so, you rock :D
if not, you still rock :D


yes! do i rock? btw what phone you got for free

[justinwu86]

https://your.rogers.com/web_auth/downloads.asp?product=Wireless

select forms and coupons and it's right there.

so this works for HUP with iphone?

[doltingi]

yes! do i rock? btw what phone you got for free

got bb pearl 8110 for free. :D

[Acuratl]

got bb pearl 8110 for free. :D


so did i, i had to pay the 35/admin fee and have a data plan for all 3 yrs :)

[Tijuana]

Can I call them right now? 11:43pm?

[zoravar]

What do you think my chances are for getting Robbers to match this Telus EPP plan?

Monthly Plan Rate $13.05 per month (plus SAF, taxes, etc)
Included Voice Minutes Up To 250 Minutes (Per Second Billing)
Included Calling Features Voicemail 25 (Up to 25 messages for 25 days), Conference Calling, Caller ID, Call Forwarding, Detailed Billing, Call Waiting


Has anyone seen/heard of this being done? I searched through this thread and didn't find anything.

[mc9180]

Seems like a good plan, why don't you just sign with Telus? Looks like you're the one trying to rob rogers.. :)

What do you think my chances are for getting Robbers to match this Telus EPP plan?

Monthly Plan Rate $13.05 per month (plus SAF, taxes, etc)
Included Voice Minutes Up To 250 Minutes (Per Second Billing)
Included Calling Features Voicemail 25 (Up to 25 messages for 25 days), Conference Calling, Caller ID, Call Forwarding, Detailed Billing, Call Waiting


Has anyone seen/heard of this being done? I searched through this thread and didn't find anything.

[kin0kin]

I called again, for the third time, and this time I made them combine both the offers I from the first time and the second time I called and I'm now at:

250 mins dt
Ul @ 6pm
100ld
$11 value pack
($10 credit)
R2R
3 months unlimited
3yr contract


$32.63 all-in

[bisk]

I tried doing a HUP to the 16GB iPhone and I was offered one for $350. I asked about the $50 Mail-in Rebate for HUPs (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf) and I was told that the iPhone doesn't qualify...anyone heard about that or able to get an iPhone for $299 on a HUP?

[zoravar]

Seems like a good plan, why don't you just sign with Telus? Looks like you're the one trying to rob rogers.. :)

I'll switch if i have to, but I like being able to use my GSM phones.

I have three cell lines with Rogers. Two on retention plans (see below), and this one I have is month to month. I don't mind going on a three year contract, but I want them to match telus's epp plan.

My existing Retention plans for my other two cell lines:
$25
350 min
e/w starting at 6pm
unlimited incoming
vm/cid/cf/cw
500 text messages
50 photo/video messaging
R2R
Monthly Credit of $5

~$30/month all in.

[kin0kin]

I tried doing a HUP to the 16GB iPhone and I was offered one for $350. I asked about the $50 Mail-in Rebate for HUPs (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf) and I was told that the iPhone doesn't qualify...anyone heard about that or able to get an iPhone for $299 on a HUP?

I have asked and it is not qualified. Any other phone but the iphone will be qualified to use that rebate on a HUP. The iphone for <30$ plan is going to be 349 + 35 admin for 16gb.

i wud take that offer.
wut r u expecting to get on top of that, free incoming :D

in fact I've seen some ppl getting it with a $20 plan. I was hoping to get that but it was impossible. I'm trying to fix up my wife's account now, they reps are so inconsistent and pissed my wife off big time :mad:

EDIT:
I just made the 4th call on my wife's phone. This time I decided to talk to the rep on her behalf. Here's what I got for her:

250 mins dt
UL @ 6pm
100 LD dt
R2R
$11 value pack
($10 credit)
SAF $2.00 (old account)
911 $0.93
$20/mo
Total: $27 all-in :lol:

I got a good rep, and I told her that her account has been with rogers for 5-6 years and she deserves just as much as a good deal as mine, which had only been with rogers for 3 years. She said she agree and she gave me all these stuff :lol:

[ben_liu]

Dang, i got a rep that barely spoke english (but this was Customer Service), I only asked for... take 50-100 minute off my 200 day time minutes, and than add free text messaging... seems pretty generous of myself but yet still "No i can't do that"... I'll call retention tonight after work and see what's up!

[kin0kin]

Dang, i got a rep that barely spoke english (but this was Customer Service), I only asked for... take 50-100 minute off my 200 day time minutes, and than add free text messaging... seems pretty generous of myself but yet still "No i can't do that"... I'll call retention tonight after work and see what's up!

Was that retention that you called? you can try to call someone from the Chinese department to see if you can get better deals :twisted: (assuming u are Chinese *liu*) Some reps are very firm with the offer. I'm glad that I didn't get those who'd say "When would you like to terminate your service?" :idea:

[whabs]

Is *611 from anywhere ?

I mean, I'm from Montreal, and I'm going to Ottawa tonight or tomorrow morning, so I was thinking to call Rogers during the 2h trip. But will it still be free even if I'm not in my local network?

Thanks

[kin0kin]

Is *611 from anywhere ?

I mean, I'm from Montreal, and I'm going to Ottawa tonight or tomorrow morning, so I was thinking to call Rogers during the 2h trip. But will it still be free even if I'm not in my local network?

Thanks

yes just dial 611 regardless of where you are, there's no charge and no airtime deducted. It's the same as voice mail #.

[diabolical7]

just curious if futureshop does HUP
and then call 611 to redo the plan?

theres a 50 coupon at FS

[papazow]

if the service rep is allowing me to cancel my contract, do i call his bluff and cancel?
since the cancellation takes place after the current billing cycle, can i un-cancel in that time?

[Lulz]

if the service rep is allowing me to cancel my contract, do i call his bluff and cancel?
since the cancellation takes place after the current billing cycle, can i un-cancel in that time?

if you read 1st post of this thread it mentions that you have 30 days to call back

[Neovingian]

yes just dial 611 regardless of where you are, there's no charge and no airtime deducted. It's the same as voice mail #.

Last time I check you get charged for voicemail, and it counts as part of your daytime mins if you check it during the day. Unless of course you are dialing some other sort of # to access your VM?

Seems retentions has been somewhat tight lately, I've known a few people who's called in the last week and no one got what they wanted even after 2 calls, but Rogers call volumes have also increased. I was also told by an employee that since the before iPhone lauch the volumes @ Rogers have been so high they may have been pulling CSR's or other no so seasoned retention reps to work in Retentions and vice cersa.

[JC69]

Last time I check you get charged for voicemail, and it counts as part of your daytime mins if you check it during the day. Unless of course you are dialing some other sort of # to access your VM?

Seems retentions has been somewhat tight lately, I've known a few people who's called in the last week and no one got what they wanted even after 2 calls, but Rogers call volumes have also increased. I was also told by an employee that since the before iPhone lauch the volumes @ Rogers have been so high they may have been pulling CSR's or other no so seasoned retention reps to work in Retentions and vice cersa.

My VM gets charged if I call outside my local area I think....that's one thing that pisses me off. I just looked at my bill and I got charged in TO for checking it as I live in Kingston.

[Phikshin]

Any one have any luck getting Rogers to bring the price down on the BB Curves?

I am 22 months into a three year plan, and every time i call they tell me I cannot get a better deal then 449 with a new 3 year contract. I have yet to pull the trigger on retention, i've been hoping Curve prices will drop and I could possibly get one for free, but the curves don't seem to be going down.

Just curious if anyone has any experience with Rogers and their BB phones.

Thanks

I got a blackberry curve 8310 from Rogers for 199.99. I had to renew to get a good plan so I asked for a phone and she was like what one so I asked for a curve 8310 (I didn't like my silver 8300 so I wanted the red 8310). She offered it to me for 199.99$ + 35$ fee. No data plan no nothing. My girlfriend called and was like I think its rediculous and Im not paying 500$ for a new blackberry. So the lady was like I can give it to you for 450. My gf was like thats still rediculous so she was like I can do 299.99$. So they sent her the paper with her phone that says 199.99$ instead and its been about 2 months and she hasnt been charged for it yet.

[Benlehot]

I paid 449$ + 35$ for the iphone :'(

my current plan with my iphone:

250min
weekend and evening 6pm
100min long distance

15$ communicate package

30$ 6gb data

70.49$ everything included

do you guys think I can get better?

[kleptodathief]

can anyone get a 15$ for 3gb data plan??? i can't imagine paying 70 or 80bux a month for voice+data

most i'd want to pay is around 40ish

[Lulz]

can anyone get a 15$ for 3gb data plan??? i can't imagine paying 70 or 80bux a month for voice+data

most i'd want to pay is around 40ish

there is no $15/3GB data plan.
if you want cheaper and more reasonable data, your option is Telus/Bell.
Rogers/Fido isn't willing to provide more reasonable data it seems

[kin0kin]

Last time I check you get charged for voicemail, and it counts as part of your daytime mins if you check it during the day. Unless of course you are dialing some other sort of # to access your VM?

Seems retentions has been somewhat tight lately, I've known a few people who's called in the last week and no one got what they wanted even after 2 calls, but Rogers call volumes have also increased. I was also told by an employee that since the before iPhone lauch the volumes @ Rogers have been so high they may have been pulling CSR's or other no so seasoned retention reps to work in Retentions and vice cersa.

Actually you are right, they do charge for voicemail depending on which voicemail # u are calling. I just remembered that when I added the voicemail number for my phone, there were several different numbers for different province. This can be looked up on google, so it's good to have it on hand if you travel a bit.

As far as CSR @ retention, I've also kinda suspect that they did put some people not from retention into retention temporarily. Some of them sounds like they don't know much about certain plans/discount (6pm -5 credit, $10 credit for 11 value pack, 15credit for $20 pack, and etc).

[kin0kin]

I paid 449$ + 35$ for the iphone :'(

my current plan with my iphone:

250min
weekend and evening 6pm
100min long distance

15$ communicate package

30$ 6gb data

70.49$ everything included

do you guys think I can get better?
about your iphone @ 449, you can probably do better. heck I was told so many different things when I called in the last few times.

one time I was told for me to get the iphone on my account, it is 349 + 50 + taxes = $450

Another time (the correct one) I was told 349 + $35 admin + taxes = $434

As for my wife's account, I was told I could get 2 @ 349 with no admin. When I called in to order it, this rep only allows one because he says only 1 HUP for 1 line.

It's very inconsistent, but you should really be only paying $349 + $35 (or without $35 depending on revenue generated from your account).

[Badman]

whats the best way to do this, and should I call and ask to cancel?

Currently paying $25 but want to add the data plan and my my plan no more than $50, and would prefer $45. What should I tell retentions to get a better deal?

Is it possible to bargain and say that they can make 250 daytime minutes into 200 mins to get the discount?

[Chenzo]

whats the best way to do this, and should I call and ask to cancel?

Currently paying $25 but want to add the data plan and my my plan no more than $50, and would prefer $45. What should I tell retentions to get a better deal?

Is it possible to bargain and say that they can make 250 daytime minutes into 200 mins to get the discount?

How about you call and say:
"I'm currently paying $25 but want to add the data plan and my my plan no more than $50, and would prefer $45."
+
"Is it possible to turn 250 daytime minutes into 200 mins to get a discount?"

Don't try to work the system. Honesty pays heavy dividends.

[kin0kin]

Here's my strategy:

Call them and tell them you want to cancel your phone, because u believe the plan doesn't suit you very well, and you felt reluctant to make calls or not be able to make better use of your phone. You are considering switching to other provider.

They will then ask u what do you want to make your plan more suitable to you.

Now tell them what you want, but also tell them you don't want to spend over a certain budget. Check out some posts and see what people are getting to determine this budget.

Don't take the first order, make them take a note. Also, don't make them put this plan in effect with an option to cancel before the billing cycle, because you wouldn't be able to use the following step when they look up the system.
(if they put this plan in effect with an option to cancel, the next time you call in, they can say that they cannot do anything better because the deal that you have been offered is already very good - this is a common strategy they always use to make you take it or leave it)

Now call again another time and tell them you want to cancel your phone. Tell them a slightly different story so that you don't get the same deal as the first. If you think this deal is good enough, and is similar to the first deal, add it to your account but put an option to cancel.

Now, you can call back the third time to tell them that there is a mistake with your plan, and you should have gotten everything from plan A and plan B, not just plan B. Put blame on them saying that either one of the operators made a mistake or say that is what you were told you should be getting. Sometimes they can combine both offers for you (which they did for me).

Alternatively, the third time you call in, tell them that your plan is still not good enough and it is missing some essential stuff, you want to have those missing options (which was in plan A but not in plan B) now ask if you can get those things added without having to pay anything extra. If not, tell them that you were offered such thing when you first called in, but the second operator didn't give it to you. If they say that's not such thing, you can use the above reason by saying that at least that's what you believed you were told. Ask if they can do it anyway. Also, depending on how long you have been with rogers, you can also say that you've been with them for so long, you deserve at least that much benefits. Also, tell them that if they can offer you what you want, you can seal the deal right away.

I have used both strategy, both worked for me. Please try to think of something a little different, than what I described here. Also, don't talk too much at a time, give them time to listen. If you talk too much and dealt all your cards, you wouldn't have anymore cards to play when they say, this is the best deal you can get. When you think you are satisfied with it, ask them to make a note to start this plan at the end of your billing cycle, with the option to cancel anytime before the billing cycle. GOOD LUCK! I'm outta here, got what I wanted :p

oh BTW, make sure to speak slowly, seriously, but with respect and not with a pissed off tone. Like what the OP said, treat them with respect, they are just people doing their jobs. This is a good time to call btw, it is friday evening, people want to go home. You can even make a joke about asking them to give you what you want so that they can go home quickly.

[syntex101]

has anyone tried retention with HUP for the k850 or N95? im 2yrs into a 3yr contract and havent done a HUP yet wonder how much they would offer those phones for.

[Lulz]

has anyone tried retention with HUP for the k850 or N95? im 2yrs into a 3yr contract and havent done a HUP yet wonder how much they would offer those phones for.

if you are 2 years into 3 year contract meaning only 1 year left, and if your bills are not crazy high, then you will probably pay bit less than what the new customer pricing is.
So if new customers pay $199, expect maybe $99-149 or something like that.
It all depends on how much you have given rogers from last activation.
In 2 years, you would have some nice revenue.
Only wireless part counts, and no taxes. That's how you calculate your revenue

[syntex101]

if you are 2 years into 3 year contract meaning only 1 year left, and if your bills are not crazy high, then you will probably pay bit less than what the new customer pricing is.
So if new customers pay $199, expect maybe $99-149 or something like that.
It all depends on how much you have given rogers from last activation.
In 2 years, you would have some nice revenue.
Only wireless part counts, and no taxes. That's how you calculate your revenue

thanks yea its on a pooled plan with my dad and the past two month it has gone crazy i guess we made too many calls or something usually its like $60 for both combines the last two bills have been 180 and 150 maybe that will give me some leverage?

[kin0kin]

If you called in recently (after this post) and got the N95, please let me know as I called twice today and they say it's OOS, they can't even back order it for me.

[Badman]

So whats the best time to call retentions? Is weekend good or wait for weekdays? Also morning or Afternoon or Evenining or Night?

Also what is the time they are open on weekdays and weekends?

[onlytdotjonny]

I got a blackberry curve 8310 from Rogers for 199.99. I had to renew to get a good plan so I asked for a phone and she was like what one so I asked for a curve 8310 (I didn't like my silver 8300 so I wanted the red 8310). She offered it to me for 199.99$ + 35$ fee. No data plan no nothing. My girlfriend called and was like I think its rediculous and Im not paying 500$ for a new blackberry. So the lady was like I can give it to you for 450. My gf was like thats still rediculous so she was like I can do 299.99$. So they sent her the paper with her phone that says 199.99$ instead and its been about 2 months and she hasnt been charged for it yet.

Getting the BB Curve for $149.99, they gave me a $50 credit for it

[kin0kin]

I'd think evening would be the best time as people are preparing to go home and would just give you what you want. Or around 11.45am when they are about to leave for lunch. This is assuming u actually get someone who's about to leave for lunch/go home, and not those just coming for their shift. These are, imho, the best time to call, any other time...you'd just be trying your luck in getting some nice operator.

[onlytdotjonny]

As far as my experience with calling into rententions, the only time I got someone that cared was around 7:30-8:00pm ish.

I told them that I wanted to cancel the plan. Told them $20 to cancel a month early is no problem....

Then, they started to do some typing and I said, "I guess it stucks that you can be a new customer and get a better plan than a long-term customer with everything, home phone, internet, cable and wireless"

She asked me, "What do you mean? Has no one helped you at all?" (she sounded very sincere and upset that no one helped me at all)

I said: "Well, I've called in and asked for some better plans, but yet, the only person to help me, is not from Rogers, but from Telus"

She asked me for the plan that Telus was offering and asked me to hold as she was going to get me something better


Came back with something better.....Extremely helpful Retentions person, going to write an e-mail to her boss about her helpfulness...

J

[jrice]

I have asked and it is not qualified. Any other phone but the iphone will be qualified to use that rebate on a HUP. The iphone for <30$ plan is going to be 349 + 35 admin for 16gb.



in fact I've seen some ppl getting it with a $20 plan. I was hoping to get that but it was impossible. I'm trying to fix up my wife's account now, they reps are so inconsistent and pissed my wife off big time :mad:

EDIT:
I just made the 4th call on my wife's phone. This time I decided to talk to the rep on her behalf. Here's what I got for her:

250 mins dt
UL @ 6pm
100 LD dt
R2R
$11 value pack
($10 credit)
SAF $2.00 (old account)
911 $0.93
$20/mo
Total: $27 all-in :lol:

I got a good rep, and I told her that her account has been with rogers for 5-6 years and she deserves just as much as a good deal as mine, which had only been with rogers for 3 years. She said she agree and she gave me all these stuff :lol:


Wow, how do you get $2 SAF?

[kin0kin]

Wow, how do you get $2 SAF?

wife has been using rogers for about 6 years. it was only $2 back then.

[zoravar]

If you called in recently (after this post) and got the N95, please let me know as I called twice today and they say it's OOS, they can't even back order it for me.

I called in, and yes the N95 is OOS. BUT, you can buy the phone from a regular Rogers Store, call back Rogers retentions, and they'll credit the difference.

However she wouldn't budge on $199. She said the system won't allow them to lower the price.

I'm going to try again with another CSR... Are they closed on the weekends?

[zoravar]

Just thinking, wouldn't it be possible to take the $199 deal for the N95, and then a month later call in and add the $7 vision plan, which includes the $100 discount???

Does anybody have any insight on this?

[Badman]

what happens if one of the plans they offer is to be locked for 3 years. Does that mean you should do a HUP right away or it doesn't affect that?

[Lulz]

what happens if one of the plans they offer is to be locked for 3 years. Does that mean you should do a HUP right away or it doesn't affect that?

you should do HUP when signing 3 year contract because if you don't very likely rogers will tell you you need to wait 1 year from date of activation

[movado]

I have been lurking on this site and Howards forums for the last week. I thank all who have posted their tricks and insight on how to go about getting a good plan. Today I made my move. I think I just got lucky.

Upgrade to N95 for $99.00 + 35 activation fee.

300/unl eve 6pm/wkds plan
unl incoming
vm/cid/cf/cw
500 text messages
50 photo/video messaging
1000 LD anytime
6GB data
Total 64.92 all in. I also get on top of this my bundles 15% discount. Thank-you RFD.

[shopper-X]

I called in, and yes the N95 is OOS. BUT, you can buy the phone from a regular Rogers Store, call back Rogers retentions, and they'll credit the difference.

However she wouldn't budge on $199. She said the system won't allow them to lower the price.

I'm going to try again with another CSR... Are they closed on the weekends?

Ordered mine late Wednesday night and it arrived today.
Playing with it now :)

[kin0kin]

Called again and this lady says the only way to get it right now is to try getting it from the store. She didn't say anything about calling back for a credit. She says it is not possible for her to say how much the phone will cost because she cannot add the phone into my account and see how much it would come up to as it is not available right now. This lady is somewhat annoying and I doubt she'd give it to me @ $99 regardless of what I tell her. I asked if she could put in some other phone of equivalent value to see how much the N95 would roughly come up to and she say she doesn't know....she didn't even bother checking. What a *****. I'm gonna try to call next week, but if anybody is calling within the next few days and if they have it in stock (retention/normal CS) please post something up here. Thanks!

[jrice]

wife has been using rogers for about 6 years. it was only $2 back then.

I also use Rogers for 6 years, but they won't even take $1 off from $6.95 SAF and $22 fee.

[secret-_-angel]

I have been with Rogers for soo many years that I don't even know the exact number of years anymore.

My brother helped me call retention and he signed me up with 3 years plan. Yes its cheaper by $6 after tax than my previous bill but they changed my evening time from 6pm to 7 pm.

Any change for me to renegotiate the deal? My 3 years contract started end of May 2008. That's means almost 2 months..

[ck25]

My new plans after two negotiations with Rogers last night and this morning.

Plan 1: $25 + 6.95 + 0.50 + tax

* 250 daytime minutes
* Unlimited after 6pm and weekends
* Unlimited Incoming Call
* Unlimited text messaging
* 100 minutes Long Distance
* Rogers to Rogers/Fido
* Call Display
* Voice Mail
* Who Called
* Unlimited Web Browsing

Plan 2: $18 + 6.95 + 0.50 + tax

* 250 daytime minutes
* Unlimited after 6pm and weekends
* Unlimited Incoming Call
* 500 text messaging
* 100 minutes Long Distance
* Rogers to Rogers/Fido
* Call Display
* Who Called

On top of that, they promised me to give me 25% off for all data plans if I decide to go 3G in the future.

[shwinn]

My new plans after two negotiations with Rogers last night and this morning.

Plan 1: $25 + 6.95 + 0.50 + tax

* 250 daytime minutes
* Unlimited after 6pm and weekends
* Unlimited Incoming Call
* Unlimited text messaging
* 100 minutes Long Distance
* Rogers to Rogers/Fido
* Call Display
* Voice Mail
* Who Called
* Unlimited Web Browsing

Plan 2: $18 + 6.95 + 0.50 + tax

* 250 daytime minutes
* Unlimited after 6pm and weekends
* Unlimited Incoming Call
* 500 text messaging
* 100 minutes Long Distance
* Rogers to Rogers/Fido
* Call Display
* Who Called

On top of that, they promised me to give me 25% off for all data plans if I decide to go 3G in the future.



IF THIS ACTUALLY WORKS, YOU HAVE THE SICKEST PLAN!!

But I have a feeling you've missed something... because your plan is a Retentions plan. And as far as i know, you cannot add Network Calling to it. You should double check it and make sure the rep has noted all of your plan down.

[sxz]

Sorry I'm guessing this has been answered numerous times before in this massive thread but is it possible for new customers to call into CxR and get a good plan?

I'm looking for something along the lines of:

- 250 daytime minutes
- Unlimited after 6pm and weekends
- Unlimited Incoming Call
- 100-200 text messaging
- 100 minutes Long Distance
- Rogers to Rogers/Fido
- Call Display
- Voice Mail

All that for $20+SAF+E911+tax. Does that sound possible being a new customer and all?

[Lulz]

Sorry I'm guessing this has been answered numerous times before in this massive thread but is it possible for new customers to call into CxR and get a good plan?

I'm looking for something along the lines of:

- 250 daytime minutes
- Unlimited after 6pm and weekends
- Unlimited Incoming Call
- 100-200 text messaging
- 100 minutes Long Distance
- Rogers to Rogers/Fido
- Call Display
- Voice Mail

All that for $20+SAF+E911+tax. Does that sound possible being a new customer and all?

Highly unlikely, chances are one in a million probably.
An existing customer will have hard time getting that deal...yet alone new one.

[jwei]

Sorry I'm guessing this has been answered numerous times before in this massive thread but is it possible for new customers to call into CxR and get a good plan?

I'm looking for something along the lines of:

- 250 daytime minutes
- Unlimited after 6pm and weekends
- Unlimited Incoming Call
- 100-200 text messaging
- 100 minutes Long Distance
- Rogers to Rogers/Fido
- Call Display
- Voice Mail

All that for $20+SAF+E911+tax. Does that sound possible being a new customer and all?

Not being a new customer, even being an existing one if you live in Ontario, expect to pay $25-$30 + SAF + others for that. If you live in Alberta/further west, then it's more possible (given that you're an existing).

[ck25]

IF THIS ACTUALLY WORKS, YOU HAVE THE SICKEST PLAN!!

But I have a feeling you've missed something... because your plan is a Retentions plan. And as far as i know, you cannot add Network Calling to it. You should double check it and make sure the rep has noted all of your plan down.

Our family owns five phones and has been with Rogers for over 10 years. I think we just have a really strong bargaining position.

And I did double check with them. I got everything that I said.

[ForbiddenX]

Hey does anyone know if I will be able to call in to get my family plan switched to two separate plans?

My family has been with rogers for a long time now and we are 10 months into our existing contract.

[the_cure]

Quick question, my cousin who lives with me has been with rogers for a few years. I just wanted to know if it's possible for me to get a line added to his and then call in for a retention plan?

[ck25]

Sorry I'm guessing this has been answered numerous times before in this massive thread but is it possible for new customers to call into CxR and get a good plan?

I'm looking for something along the lines of:

- 250 daytime minutes
- Unlimited after 6pm and weekends
- Unlimited Incoming Call
- 100-200 text messaging
- 100 minutes Long Distance
- Rogers to Rogers/Fido
- Call Display
- Voice Mail

All that for $20+SAF+E911+tax. Does that sound possible being a new customer and all?

I think the chances are slim. Our family has been with Rogers for over 10 years, and we have five phones with them. This makes our position for bargaining very strong.

And even with our strong position, the first representative I talked to offered me $20 for what you listed, minus VM, minus R2R, and minus 100-200 text msg. It also depends who you talk to.

[zoravar]

you should do HUP when signing 3 year contract because if you don't very likely rogers will tell you you need to wait 1 year from date of activation

I asked this same question, as I've already negotiated my plan, but not the phone.

I had them put a note and provide me a reference number saying that even after my contract starts, i'll be eligible for a hup and i won't lose any of my hup credits, as i havn't done a hup for over 4 years.

My disadvantage is, if two months after my contract starts and i call in for a hup, then my contract will be extended by two months.

I'm still hoping to finish my negotiation for my phone before my contract starts..

[WontonTiger]

So check this...

I go through the process to get the N95, securing a pretty good deal. I went through a previous issue with Rogers that required 25+ Customer Service calls.

UPS shows up at my house on Thursday, I'm all happy and excited that I get my N95. Low and behold, UPS wants $65.51 in brokerage charges!!! I refused to pay, thinking that this had to have been a mistake, or possibly a shipment from another company. I checked into it, and this was sent from Rogers. It says it was sent from Ontario, CA (Long Beach I think).

I called Rogers, they tell me I have to wait another week for it to be sent back to them, then they can reship it.

If I don't get my phone couriered to me on Monday, I'm canceling everything I have with Rogers. They are the worst run front line I have ever encountered. Their deals vary HUGELY between reps, and they never come through as promised. The only reason they get sales is because of their Stellar network, which they were given because of our tax dollars.

I can't believe we have to put up with this **** in Canada, what a FU$$ING joke!

[regman]

I called in last night for the N95 and they said the same thing to me last night qbout being out of stock. Anybody else have any luck?

[kin0kin]

I called in last night for the N95 and they said the same thing to me last night qbout being out of stock. Anybody else have any luck?

asked me to call back next wed, that's when they get stocks in. Alternatively, try a store but you are probably better off talking to a retention rep than a normal rep if you plan to get some sort of deal.

[ForbiddenX]

Hey does anyone know if I will be able to call in to get my family plan switched to two separate plans?

My family has been with rogers for a long time now and we are 10 months into our existing contract.

Anyone know? I want to know before I call :)

[zoravar]

asked me to call back next wed, that's when they get stocks in. Alternatively, try a store but you are probably better off talking to a retention rep than a normal rep if you plan to get some sort of deal.

I was told the same. Call back early next week and ask if N95's are in stock.

[zoravar]

So check this...

I go through the process to get the N95, securing a pretty good deal. I went through a previous issue with Rogers that required 25+ Customer Service calls.

UPS shows up at my house on Thursday, I'm all happy and excited that I get my N95. Low and behold, UPS wants $65.51 in brokerage charges!!! I refused to pay, thinking that this had to have been a mistake, or possibly a shipment from another company. I checked into it, and this was sent from Rogers. It says it was sent from Ontario, CA (Long Beach I think).

I called Rogers, they tell me I have to wait another week for it to be sent back to them, then they can reship it.

If I don't get my phone couriered to me on Monday, I'm canceling everything I have with Rogers. They are the worst run front line I have ever encountered. Their deals vary HUGELY between reps, and they never come through as promised. The only reason they get sales is because of their Stellar network, which they were given because of our tax dollars.

I can't believe we have to put up with this **** in Canada, what a FU$$ING joke!


That's crap. I've had similar problems with Bell.

[greenr4]

I renewed my contract which was on a family plan.
I am now in seperate lines, each $20
250 mins
1000 e/w
call id
500 txt msgs
unlimited incoming.

I signed for another 3 years and was told by the rep that I could get two free phones (the cheapest ones) in the store. However when I got to my local Rogers store, the computer only showed that I could get one free phone, and pay full price on any phone for the second phone. I called back retentions but they would not change it for me so I would get two free phones. Is there anyway I could get two free phones, I feel as if I was lied to.

[flexwong]

Anyone know? I want to know before I call :)

yes. in fact, they will recommend it b/c they don't have many good family retention plans. i got my mom and sister's line split into 2 very good lines. before it was like $56 a month and they only had like, 100 weekday shared and u/l weekends.

now they have:

250 weekday
U/L ew at 6pm
R2R
CID

all for $15/month. and it was supposed to be a 3 year contract but the rep messed up and we're only on 2 years.

[kin0kin]

I renewed my contract which was on a family plan.
I am now in seperate lines, each $20
250 mins
1000 e/w
call id
500 txt msgs
unlimited incoming.

I signed for another 3 years and was told by the rep that I could get two free phones (the cheapest ones) in the store. However when I got to my local Rogers store, the computer only showed that I could get one free phone, and pay full price on any phone for the second phone. I called back retentions but they would not change it for me so I would get two free phones. Is there anyway I could get two free phones, I feel as if I was lied to.

That's the same thing that happened to me. First I was told my wife's account is good for 2 X iphone purchase without admin fees. Then when I actually called to get the iphone this guy says I can only do 1 HUP per line...:mad:

[greenr4]

That's the same thing that happened to me. First I was told my wife's account is good for 2 X iphone purchase without admin fees. Then when I actually called to get the iphone this guy says I can only do 1 HUP per line...:mad:

Did you end up getting 2 iphones or did you just take one?

[kin0kin]

Did you end up getting 2 iphones or did you just take one?

took only one. should have taken the 2 iphone offer from the initial rep. but not a big deal as I'm only looking to sell it off anyway.

[noob666]

So check this...

I go through the process to get the N95, securing a pretty good deal. I went through a previous issue with Rogers that required 25+ Customer Service calls.

UPS shows up at my house on Thursday, I'm all happy and excited that I get my N95. Low and behold, UPS wants $65.51 in brokerage charges!!! I refused to pay, thinking that this had to have been a mistake, or possibly a shipment from another company. I checked into it, and this was sent from Rogers. It says it was sent from Ontario, CA (Long Beach I think).

I called Rogers, they tell me I have to wait another week for it to be sent back to them, then they can reship it.

If I don't get my phone couriered to me on Monday, I'm canceling everything I have with Rogers. They are the worst run front line I have ever encountered. Their deals vary HUGELY between reps, and they never come through as promised. The only reason they get sales is because of their Stellar network, which they were given because of our tax dollars.

I can't believe we have to put up with this **** in Canada, what a FU$$ING joke!

it's sad they are the only sim company, hate this monopoly cell phone company we have to put up. Everytime i called them up to negoiate a deal, it's end up to take me up around 2-3 months constant calling. They finally fixed my TV deal after 6 months.......

Only if we have more choices ........

[earthman]

it's sad they are the only sim company, hate this monopoly cell phone company we have to put up. Everytime i called them up to negoiate a deal, it's end up to take me up around 2-3 months constant calling. They finally fixed my TV deal after 6 months.......

Only if we have more choices ........

more choice? this will never happen in Canada. at least not in foreseeable future.:lol:

[shwinn]

They know we dont like them.

But they also know we wont really leave them.

[HowEver]

If this story is true, call Rogers again. They'll send your phone before you send this one back.

And why did you accept a phone with brokerage charges due?

Upgrades are shipped from Montreal. As a warning to others, can you scan the waybill or other documents showing you owed delivery charges?

So check this...

I go through the process to get the N95, securing a pretty good deal. I went through a previous issue with Rogers that required 25+ Customer Service calls.

UPS shows up at my house on Thursday, I'm all happy and excited that I get my N95. Low and behold, UPS wants $65.51 in brokerage charges!!! I refused to pay, thinking that this had to have been a mistake, or possibly a shipment from another company. I checked into it, and this was sent from Rogers. It says it was sent from Ontario, CA (Long Beach I think).

I called Rogers, they tell me I have to wait another week for it to be sent back to them, then they can reship it.

If I don't get my phone couriered to me on Monday, I'm canceling everything I have with Rogers. They are the worst run front line I have ever encountered. Their deals vary HUGELY between reps, and they never come through as promised. The only reason they get sales is because of their Stellar network, which they were given because of our tax dollars.

I can't believe we have to put up with this **** in Canada, what a FU$$ING joke!

[echlon]

I just have a question for everyone who got R2R, since there is a local one which I did not know of, is everyone here just getting the local R2R free or the LD R2R? I was hoping for the LD one.

[Alvito]

I just have a question for everyone who got R2R, since there is a local one which I did not know of, is everyone here just getting the local R2R free or the LD R2R? I was hoping for the LD one.

local unless otherwise posted.

[ma678]

Fido has option Fido to Fido anywhere within Canada for $10.00.

Switch to Fido then.:cheesygri

I just have a question for everyone who got R2R, since there is a local one which I did not know of, is everyone here just getting the local R2R free or the LD R2R? I was hoping for the LD one.

[ForbiddenX]

yes. in fact, they will recommend it b/c they don't have many good family retention plans. i got my mom and sister's line split into 2 very good lines. before it was like $56 a month and they only had like, 100 weekday shared and u/l weekends.

now they have:

250 weekday
U/L ew at 6pm
R2R
CID

all for $15/month. and it was supposed to be a 3 year contract but the rep messed up and we're only on 2 years.

That is an awesome plan I will try my best to get that.

[kin0kin]

That is an awesome plan I will try my best to get that.

well that is not going to be hard at all. Just tell them that you want only those features and you want your bill to be as low as possible. I pay only $6 more for the whole $11 value pack + 100min ld. VM was mandatory for me.

[Badman]

has anyone been sucsessful lately getting a better plan along with the iphone? Or will they tell you its OOS?

Plan on calling tomorrow.

[spazzamatic]

has anyone been sucsessful lately getting a better plan along with the iphone? Or will they tell you its OOS?

Plan on calling tomorrow.

how can plans .. be OOS?

[xeodragon]

yes. in fact, they will recommend it b/c they don't have many good family retention plans. i got my mom and sister's line split into 2 very good lines. before it was like $56 a month and they only had like, 100 weekday shared and u/l weekends.

now they have:

250 weekday
U/L ew at 6pm
R2R
CID

all for $15/month. and it was supposed to be a 3 year contract but the rep messed up and we're only on 2 years.

Excellent plan! Mine is very similar :).

[superiorsam]

i got 25 for
250 minutes
unlimited evening weekend from 6
unlimited incoming
unlimited r2r
voicemail
caller id
2500 txt
5 bux for 1000 LD CDN instead of just 100

total is 42 included tax and fees. if i get rid of LD and just 100 instead down to 36
and i got the 6 gb for bb for only 15

[Haris]

I was offered

275 daytime minutes
unlimited e/w from 5pm
Unlimited Incoming
Unlimited Rogers to Rogers
1000 LD minutes
Caller ID w/ name display
Voicemail
125 txt (she's being iffy on this one)
6 GB data (unlimited for 6 months if i renew for 3 years)

for $50 a month. I think i want it but only if she includes the text. She jotted it on my account and said to wait till mid August when the student plans come out (more codes for retentions to deal with) and i'm waiting for the Bold before i get it. What do you guys think, a good deal???

[iamgosu]

Haris: is that 50$ a month BEFORE SAF + taxes or AFTER?

if it's before i think you're getting not a good deal, if it's AFTER system access fee + taxes then congratulations!

edit: okay i think i got a really hard-ass rep or something, i called in for my dad and asked if i could get caller ID for free as my dad's had 2 wireless numbers on Rogers for over 11 years. he said no, it would be 7$/month....

[Badman]

how can plans .. be OOS?

I ment the iphone as in the N95 thread the retentions is claiming the Nokia N95 is OOS.

[kleptodathief]

rogers won't give u the data plan by itself?

cuz they know VOIP/SIP calls via internet r common nowadays?

[justinwu86]

https://your.rogers.com/web_auth/dow...oduct=Wireless

will this coupon for $50 rebate work on the iphone?

[kin0kin]

https://your.rogers.com/web_auth/dow...oduct=Wireless

will this coupon for $50 rebate work on the iphone?

no.

[justinwu86]

no.

how come? it says nothing about restriction with iphone.

[flexwong]

how come? it says nothing about restriction with iphone.

if you qualify, the iphone price is already reduced by $50, hence the 199/299 pricing. if you don't qualify, it's 249/349.

[kin0kin]

how come? it says nothing about restriction with iphone.

If you call them, they will tell you that it will only work with any other phone but the iphone. However, like mentioned in the above post, you can get the iphone with $50 off if you choose their plan, which will cost you BIG TIME in the 3 years period.

[Geist]

Hey,

What is the limit of calling retention numbers. Can you call more than once to improve your plan?

[Lulz]

Hey,

What is the limit of calling retention numbers. Can you call more than once to improve your plan?

of course. mentioned on 1st post of this thread.
you can call many times and there is no set limit.
but it takes a lot of calls before you get red flag on your account
it also doesn't help to demand stuff

[Geist]

ok so I am taking over someones rogers contract. When I read the plan details I found that it sounded alot like retention plan would throw out and I asked him and he confirmed that he called there everytime his plan was about to expire and when we was up against unfavorable situations he would just say he is going to reflect on his options and hang up.

So can Rogers understand that I am a new person on his previous account or would that potential red flag be transfered no matter who the person is?

[whabs]

Hey I know it's the wireless thread, but it seems that a lot of you are also with rogers for the home phone.

I'm thinking about moving to Rogers for my home phone... what deal could I possibly ask for ? What is yours?

[ben_liu]

Hello, i just (6:45 P.M) added a $5 messaging bundle to my plan, how long do i have to wait till it's in effect?

[Tijuana]

Hello, i just (6:45 P.M) added a $5 messaging bundle to my plan, how long do i have to wait till it's in effect?

I think its pretty much instantly

[Tender]

yes. in fact, they will recommend it b/c they don't have many good family retention plans. i got my mom and sister's line split into 2 very good lines. before it was like $56 a month and they only had like, 100 weekday shared and u/l weekends.

now they have:

250 weekday
U/L ew at 6pm
R2R
CID

all for $15/month. and it was supposed to be a 3 year contract but the rep messed up and we're only on 2 years.

I assumed this wouldn't include any system fees / taxes? So the total cost would be:

$15 + $6.95 + $0.95 = $22.9 x 1.13 (tax) = $25.88 x 2 = $51.76.

Is this correct?

[greenr4]

does anyone know if you can cancel a contract without paying the fees if you just renewed a contract?

[ben_liu]

I think its pretty much instantly

I hope your right because I don't want to be charge for texts anymore. By monthly cycle ends on the 14th so I don't want to wait .

[Tijuana]

I hope your right because I don't want to be charge for texts anymore. By monthly cycle ends on the 14th so I don't want to wait .

Well you just added it right? I believe it works like this, correct me if im wrong

If you ADD something, ie txt, long distance, anything that is quantifiable, ie call waiting isnt because its unlimited, whereas 500 txt messages is, then if you get it half way through yoru billing cycle you get the full amount ie 500 txt.

If you TAKE AWAY a plan, ie 500 txt messages half way into your billing cycle, then you only pay half and you only get half, ie 50 txt cost 5 dollars, half way means youll pay 2.5 and get 250 txt messages. So if you already used 250, then your back to regular rate for txt messages, same goes for everything else. Dunno how stuff like CID, VM etc work

[ben_liu]

Well you just added it right? I believe it works like this, correct me if im wrong

If you ADD something, ie txt, long distance, anything that is quantifiable, ie call waiting isnt because its unlimited, whereas 500 txt messages is, then if you get it half way through yoru billing cycle you get the full amount ie 500 txt.

If you TAKE AWAY a plan, ie 500 txt messages half way into your billing cycle, then you only pay half and you only get half, ie 50 txt cost 5 dollars, half way means youll pay 2.5 and get 250 txt messages. So if you already used 250, then your back to regular rate for txt messages, same goes for everything else. Dunno how stuff like CID, VM etc work

hey it makes sense. Thanks a lot!

[Hallandale]

Don't ***** at me, I know the answer's probably somewhere in these thousands of posts but I don't feel like reading every page.

If I have a plan that's done 8 months of it 3 year contract, am I able to go through retentions? The penalty for cancelling is 400 bucks, logically, why would they rather have you stay on than cancel for 400? Should I still bother calling retentions?

[flexwong]

I assumed this wouldn't include any system fees / taxes? So the total cost would be:

$15 + $6.95 + $0.95 = $22.9 x 1.13 (tax) = $25.88 x 2 = $51.76.

Is this correct?

correct.

and every month they've f'ed up the bill missing a $5 credit every month. gets really annoying to have to call them every time.

[Lulz]

Don't ***** at me, I know the answer's probably somewhere in these thousands of posts but I don't feel like reading every page.

If I have a plan that's done 8 months of it 3 year contract, am I able to go through retentions? The penalty for cancelling is 400 bucks, logically, why would they rather have you stay on than cancel for 400? Should I still bother calling retentions?

yes try calling

people call retentions after 6 months usually...that's when they have some difference between "someone old" customer and "brand new" one

[loganmgrant]

Here is Rogers latest offer to me and my wife - we're both off contract.

* 250 daytime minutes
* unlimited evenings/weekends @ 6pm
* unlimited incoming
* unlimited rogers 2 rogers
* call display
* voicemail
* 500 text messages
* 50 outgoing pics and video
* 100 long distance minutes
* $39.45 (which includes SAF and 911) + tax
* $44.58 total per phone

Seems halfway decent, but could I do better? We haven't said yes yet.

[Kaitlyn]

Here is Rogers latest offer to me and my wife - we're both off contract.

* 250 daytime minutes
* unlimited evenings/weekends @ 6pm
* unlimited incoming
* unlimited rogers 2 rogers
* call display
* voicemail
* 500 text messages
* 50 outgoing pics and video
* 100 long distance minutes
* $39.45 (which includes SAF and 911) + tax
* $44.58 total per phone

Seems halfway decent, but could I do better? We haven't said yes yet.

@ $45/month you could either get more included (at no cost) or just get that cheaper... depends on the route you want to take

[WontonTiger]

If this story is true, call Rogers again. They'll send your phone before you send this one back.

And why did you accept a phone with brokerage charges due?

Upgrades are shipped from Montreal. As a warning to others, can you scan the waybill or other documents showing you owed delivery charges?

I didn't accept the phone. At the time, I didn't have any cash on me.

I have a copy of the purolator slip that they leave at your door. It clearly indicates duty to be paid at 65 and change. I am waiting for the Rogers girl to call me this afternoon, as she said she starts work at 3pm EST. The supervisor told me she has to deal with it, even though it makes me wait longer.

It was almost as though they were getting upset at me for having so many issues with their company...

They clearly stated to me that they CAN NOT send me a new phone until the original one they sent has been scanned at their warehouse. I said they should be able to cancel the order and then have one reshipped (as they know it's on it's way back to them), however they said that's not "how the system works" (I hate that line with a passion).

I'll let you know the deal once I have more information...

I know it sounds unbelievable, but hey, that's Rogers for ya.


EDIT:
I don't like the insinuation that my story is not true. I was able to obtain an amazing deal for the N95, including a $50 credit (on top of the other Rogers discounts) for the N95. They understood that calling 30 times for a previous issue isn't right, and they figured that an additional $50 should cover it (my free phone suggestion didn't fly). I've spent over $10k with Rogers in the past, I don't need you to insinuate that my story isn't true.

[Freckle Daddy]

Here is Rogers latest offer to me and my wife - we're both off contract.

* 250 daytime minutes
* unlimited evenings/weekends @ 6pm
* unlimited incoming
* unlimited rogers 2 rogers
* call display
* voicemail
* 500 text messages
* 50 outgoing pics and video
* 100 long distance minutes
* $39.45 (which includes SAF and 911) + tax
* $44.58 total per phone

Seems halfway decent, but could I do better? We haven't said yes yet.

Doing some math it seems that it's $32/month before fees and tax. So you're probably getting charged $20 for the plan. (with some extra features credited) And then you're getting charged $5/month for the text message package, and $7/month for either the CID or VM.

I have the exact same plan as you've listed above for $25/month plus fees. So you'll probably be able to get it down to around the same pretty easily.

Hope this helps,
FD

[arias86]

it looks like too much trouble getting a retentions plan when u have a corporate plan.. and they seem really stingy...can't add features like rogers to rogers apparently. Has anyone ended up with a good plan after speaking to the corporate retentions dept?

[HowEver]

Even you yourself said the story sounds unbelievable.

And presumably, for that $10K you spent, you received something in return.

Perhaps Rogers has flagged you for special consideration: send items from the US (from which Rogers' depot, exactly? they're all in Canada), etc. You're right: it does all seem pretty unlikely.

Is it possible that this is a UPS error? That UPS is assuming that "Ontario CA" is California, when it means "Ontario, Canada?" That is, is it possible that this is UPS' error and *not* Rogers' mistake at all?

But if this thread teaches us anything, it's to call the retentions line and see what they offer to do. That's what I would do. Again. You can also try "technical support." Lately they have been making sure that people have phones *before* they send back a phone. That's worth a try.


I know it sounds unbelievable, but hey, that's Rogers for ya.


EDIT:
I don't like the insinuation that my story is not true. I was able to obtain an amazing deal for the N95, including a $50 credit (on top of the other Rogers discounts) for the N95. They understood that calling 30 times for a previous issue isn't right, and they figured that an additional $50 should cover it (my free phone suggestion didn't fly). I've spent over $10k with Rogers in the past, I don't need you to insinuate that my story isn't true.

[Eibbus]

Hey guys. so far through a few calls to rogers this is what they've offered me.

250 Weekday
unlimited Eve / Weekend @ 6
unlimited R2R local calling
Call display
2500 Texts
Visual Voicemail
Call Forwarding
____________________________

$40 / month

then ontop of that i have the $30 Data Plan...

then access fees and what not. Seems way to expensive....

pretty much $80 a month for all that...

I should be able to do better right?

[zoravar]

Hey guys. so far through a few calls to rogers this is what they've offered me.

250 Weekday
unlimited Eve / Weekend @ 6
unlimited R2R local calling
Call display
2500 Texts
Visual Voicemail
Call Forwarding
____________________________

$40 / month

then ontop of that i have the $30 Data Plan...

then access fees and what not. Seems way to expensive....

pretty much $80 a month for all that...

I should be able to do better right?

Yes i think you could do better.

I don't know your background, but i would think you would be able to get those voice options for $20-$25 + saf, taxes, etc.

I've seen people get the Data package (6GB) for $15/month.

[Eibbus]

Yes i think you could do better.

I don't know your background, but i would think you would be able to get those voice options for $20-$25 + saf, taxes, etc.

I've seen people get the Data package (6GB) for $15/month.

Well i found out what was going on with the $40...
They were charging me $15 dollars for the Visual Voicemail Communications pack, which includes 2500 texts, caller ID and then visual voicemail ontop of what i have. So essentially i was paying for texts and caller id and voicemail twice.

They wouldnt budge on crediting me the value of the caller id and voicemail already included in my package so I had to go back to regular voice mail. Im not paying $15 a month just for Visual Voice mail.

So now its $25 a month for:
250 Weekday
unlimited Eve / Weekend @ 6
unlimited R2R local calling
Call display
500 Texts
Voicemail
Call Forwarding

They also wouldnt budge on the $15 6gb plan. So im still at $30... how are people getting this plan for $15 dollars?

Im pretty content with what i have as it adds up to $65.57 a month after fees and taxes. I have been with rogers for a long time, unfortunately I had JUST renewed my contract 1 year ago for 3 more years so my bargaining power was kinda low.

Does the plan above seem pretty good based on my background or should I push for more? $65.57 a month seems pretty decent considering my background and the recent renewal of a 3yr contract.

[NeedGoodPlan]

Hi All,

I need some serious help. I have been with rogers for 4 yrs on wireless. Two years on contract, then the last two without.

My plan SUCKS. I consistently get over charged by $80-$100. I was going to renew my contract by calling retentions earlier this year but then decided to wait till the iphone came out.

So, i called them last week and the best thing they offered me was:

350 daytime
ev/wk @ 6
cal id, vmail, 125 texts
r2g

for 45 all inclusive. And this 45 is after an apparent $10 credit on my account. I cant seem to get anything beyond this they seem to trying to push over the $10 credit as if its some amazing thing, but it only makes my bill $45.

I am really in desperate need of a good contract and dont know how else to proceed. in a perfect world, i would have a data plan, good voiceplan with r2r and free incoming and im willing to pay around 65 for it.

I really need some help from the pros on this site. All help is appreciated.

THNX!!:cry:

[Eibbus]

Hi All,

I need some serious help. I have been with rogers for 4 yrs on wireless. Two years on contract, then the last two without.

My plan SUCKS. I consistently get over charged by $80-$100. I was going to renew my contract by calling retentions earlier this year but then decided to wait till the iphone came out.

So, i called them last week and the best thing they offered me was:

350 daytime
ev/wk @ 6
cal id, vmail, 125 texts
r2g

for 45 all inclusive. And this 45 is after an apparent $10 credit on my account. I cant seem to get anything beyond this they seem to trying to push over the $10 credit as if its some amazing thing, but it only makes my bill $45.

I am really in desperate need of a good contract and dont know how else to proceed. in a perfect world, i would have a data plan, good voiceplan with r2r and free incoming and im willing to pay around 65 for it.

I really need some help from the pros on this site. All help is appreciated.

THNX!!:cry:

That sounds kinda like just a normal plan they offer on the site for that pricing. Did you actually say you want to cancel your account? Did you speak to an actual " retentions " Customer service rep.

Once you reach of these folk explain to them that you would like to renew your contract with the iphone but bell is offering you a special deal ( make something up like if you sign up for it in the next 3 days you get *** insert what you want here ***... but because you've been with rogers for 4 years you dont want to switch to a diff company just because they offer a better plan. Ask if they can match your *** insert what you want here *** plan offered by bell.

Dont be afraid to call back more than once. just dont do it all during the same day. Maybe wait a few days if you dont get anywhere on your second try.

** Edit ** You should also be qualified for a Hardware Upgrade Credit shouldnt you?

[NeedGoodPlan]

That sounds kinda like just a normal plan they offer on the site for that pricing. Did you actually say you want to cancel your account? Did you speak to an actual " retentions " Customer service rep.

Once you reach of these folk explain to them that you would like to renew your contract with the iphone but bell is offering you a special deal ( make something up like if you sign up for it in the next 3 days you get *** insert what you want here ***... but because you've been with rogers for 4 years you dont want to switch to a diff company just because they offer a better plan. Ask if they can match your *** insert what you want here *** plan offered by bell.

Dont be afraid to call back more than once. just dont do it all during the same day. Maybe wait a few days if you dont get anywhere on your second try.

** Edit ** You should also be qualified for a Hardware Upgrade Credit shouldnt you?

Hey,

ya i do have a hardware upgrade. i can apparently get a 16 gig iphone for 274 i thnk with a 3 yr contract and a plan over 30 bucks with no admin fee or something. But thats no deal, that just what im qualified for cuz whn i initially got my contract i didnt get a headset (i bought an unlocked fone). so i've nvr bought a headset from rogers.

I appreciate the advice on the plan, but i am still apprehensive, they seem very very tight. i used the telus card already and the lady literally said that we cannot price match and almost went as far as letting me cancel. ever since her (the 1st person i tlkd to) when i call back i get the same attitude.

How do you specifically ask for the credits? is/should it be something they offer? or can i actually ask for them? and can we actually reference other plans/credits we have heard of??

Thanks again.

[Eibbus]

Hey,

ya i do have a hardware upgrade. i can apparently get a 16 gig iphone for 274 i thnk with a 3 yr contract and a plan over 30 bucks with no admin fee or something. But thats no deal, that just what im qualified for cuz whn i initially got my contract i didnt get a headset (i bought an unlocked fone). so i've nvr bought a headset from rogers.

I appreciate the advice on the plan, but i am still apprehensive, they seem very very tight. i used the telus card already and the lady literally said that we cannot price match and almost went as far as letting me cancel. ever since her (the 1st person i tlkd to) when i call back i get the same attitude.

How do you specifically ask for the credits? is/should it be something they offer? or can i actually ask for them? and can we actually reference other plans/credits we have heard of??

Thanks again.

Everything in this thread suggests that you should NOT let them know you are looking for a " retention plan ". Just make sure they know you really do not want to cancel your account with Rogers and have to switch to a different provider. Unfortunately I am at work right now and i dont have much time to type anything else right now. Hopefully someone else can key in here to help you and to let me know if my plan seems pretty good after my ... 3rd or 4th call to them haha.

[vaderschariot]

it looks like too much trouble getting a retentions plan when u have a corporate plan.. and they seem really stingy...can't add features like rogers to rogers apparently. Has anyone ended up with a good plan after speaking to the corporate retentions dept?

Yeah being on corporate plan sometimes ruins the retention.......I have :

450 daytime
Unlimited evenings+weekends
125 texts
Voicem/ID
$38 plus tax
On 3 year contract

[bigkyle]

LOL I think I got a good deal
Just renewed my 3yr after renewing in December and here's what I came out with:
250 anytime
unlimited 6pm-8am
unlimited R2R
unlimited incoming
2500 text messages
caller ID

~$35 after SAF and taxes

I think I'm credited R2R/Incoming and another $10 after I just called.

Renewed my parents plan on the same account as well, was able to pick up an iPhone for $250 and the activation fee will be credited back. Put them on a $20 Retentions, they're happy.

Total bill went from ~$80 to ~$65 now

[mustgofaster]

For those who are interested in buying the iPhone but only want it as a phone (no data). What you can do is negotiate your voice plan (any plan) and then add the $30/300mb data plan (WHICH DOES NOT REQUIRE ANY CONTRACT, it is month by month). This is what I have done and I will be canceling the data at the end of the first month.

I have access to WiFi so I don't need the 3g data plan at this time.

[WontonTiger]

Even you yourself said the story sounds unbelievable.

And presumably, for that $10K you spent, you received something in return.

Perhaps Rogers has flagged you for special consideration: send items from the US (from which Rogers' depot, exactly? they're all in Canada), etc. You're right: it does all seem pretty unlikely.

Is it possible that this is a UPS error? That UPS is assuming that "Ontario CA" is California, when it means "Ontario, Canada?" That is, is it possible that this is UPS' error and *not* Rogers' mistake at all?

But if this thread teaches us anything, it's to call the retentions line and see what they offer to do. That's what I would do. Again. You can also try "technical support." Lately they have been making sure that people have phones *before* they send back a phone. That's worth a try.

It's entirely possible that this is a UPS error (in fact I believe it is). It's the fact that it seems like Rogers has done nothing to try and assist me here. I know that this did not cross the border, so either they are trying to obtain money fraudulently (UPS I mean), or they mistook the province/country like you said.

Regardless, it cost me more time, and Rogers didn't exactly offer to send me another phone (which is what I expected). I'm just so tired of dealing with them. I would love to go a year without having to dial *611. They are going to call me back apparently...

[Nalfa]

I called The Rogers Customer Relations Department(CxR) at this number: 1-888-936-7283 (got it from the very 1st post of this thread) and the call was NOT go to the Rogers Customer Relations Department but seem like it went to India (no offend here!) and the guy who answered my call just transfered to some other dept. but NO the Rogers Customer Relations. Anyone here can verify/provide a right number to Rogers Customer Relations Department? Thank you!

[EbonyRose]

I called The Rogers Customer Relations Department(CxR) at this number: 1-888-936-7283 (got it from the very 1st post of this thread) and the call was NOT go to the Rogers Customer Relations Department but seem like it went to India (no offend here!) and the guy who answered my call just transfered to some other dept. but NO the Rogers Customer Relations. Anyone here can verify/provide a right number to Rogers Customer Relations Department? Thank you!

Call *611 on your cell and say "cancel my phone". However, I think it's better if you just ask to be transferred over from the regular CS.

[HeharHeWeh]

called in earlier, contract expires in a week. *611 "cancel phone" took me to customer relations. came out with
200 daytime
unlimited after 6pm
caller id
voicemail
500 text
2 years for 20 bucks/month, not the best but oh well im happy.

[kit25]

LOL I think I got a good deal
Just renewed my 3yr after renewing in December and here's what I came out with:
250 anytime
unlimited 6pm-8am
unlimited R2R
unlimited incoming
2500 text messages
caller ID

~$35 after SAF and taxes

I think I'm credited R2R/Incoming and another $10 after I just called.

Renewed my parents plan on the same account as well, was able to pick up an iPhone for $250 and the activation fee will be credited back. Put them on a $20 Retentions, they're happy.

Total bill went from ~$80 to ~$65 now

i have almost the same plan, instead of the txt msg, i got 1000 LD mins
taxes and SAF in $29.31

i do want to see if i can change the r2r to UL network calling

[kav1]

Thanks for the great info. I was considering leaving Rogers and after a discussion today this is what I was offered and took.

250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
________________________________

$20 + 6.95 + 0.50 + tax


I tried my best to negotiate any type of included text messaging or the 1000 LD but was told each would add $5 to the bill. Tried calling back later and was told the same.

Thoughts? Is there anyway to improve this (particularly the text msg)?

[napoleon1769]

You guys have great plans. Stop being a cheapass.

[diabolical7]

ur lucky i am at 25 bucks+safcrap for the same things
Thanks for the great info. I was considering leaving Rogers and after a discussion today this is what I was offered and took.

250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
________________________________

$20 + 6.95 + 0.50 + tax


I tried my best to negotiate any type of included text messaging or the 1000 LD but was told each would add $5 to the bill. Tried calling back later and was told the same.

Thoughts? Is there anyway to improve this (particularly the text msg)?

[whabs]

Hey I know it's the wireless thread, but it seems that a lot of you are also with rogers for the home phone.

I'm thinking about moving to Rogers for my home phone... what deal could I possibly ask for ? What is yours?

[bigkyle]

i have almost the same plan, instead of the txt msg, i got 1000 LD mins
taxes and SAF in $29.31

i do want to see if i can change the r2r to UL network calling

I've inquired before and they hold up their end of "We cannot add in unlimited network calling on a retentions"

[Badman]

well I just called retentions, and I don't know how you guys do it but the lady who I talked to won't budge even a bit with anything.

I first called data and ask for the $30/6Gb but told them about the telus HTC dimand deal($15 unlitmited) I then asked to not match it but give a dscount to the data(lets say $10). He wouldn't do anything, so I told him is there anyone who I can talk to for canceling.

He then transfered me to Customer Relations(is this retentions?) The lady I spoke to was even worse. She started asking me why I would use so much data anyways and telling me how much hours of youtube I can watch with it. :befuddled Then I told her If she can do anything to my voice plan to bring down the monthly cost and she started saying how I already have one of the best plans out there and it can't get any cheaper(all it is the $25 250min/evenweekends from 6 and a credit on Caller ID.)

After realizing she won't budge I just asked her what the prices would be for upgrading to the iphone or N95. She quoted me $450 for the N95 and $350 for the 8Gb Iphone. Then she went on saying that they work on tiers and thats the best they can do for either phone.

I just said thanks for your time and goodbye. I stayed calm the whole time and did not argue, I even tried to joke around a bit but she came up with saying "your only going to save $10 a month by going to telus"

What other approach should I do to get a discount with the data plan and get the iphone for even $250/$350?

I'm thinking I should try back tomorrow

[RedSoxFan]

I was on the line with a CSR.. talked to him for a bit.. he put me on hold.. and then after 5 minutes, the line hung up.. I think my line went dead for a second or two. He had my name and phone number, do they usually call you back when the line cuts ? And no I was not rude, impolite, or anything that would make him hang up on me

[Kaitlyn]

I was on the line with a CSR.. talked to him for a bit.. he put me on hold.. and then after 5 minutes, the line hung up.. I think my line went dead for a second or two. He had my name and phone number, do they usually call you back when the line cuts ? And no I was not rude, impolite, or anything that would make him hang up on me

I've dropped a couple times while on the phone with retentions reps... only once have they called me back. It was actually the most important call too (maybe part of the reason), but I don't EXPECT or BLAME them for not calling me back, though it definitely does suck.

[snowbelt]

What does everyone think about this?

300 Anytime Minutes
Call Display
Call Waiting
Call Forwarding
Conference Call
Detailed Billing
Voice Mail
Additional Minutes $0.10
Unlimited Evenings & Weekend (6pm-8am)
First Incoming Minute
Unlimited Incoming Text Messaging
Canadian Long Distance $0.10 /min
US Long Distance Plan (40 000 mins or something like that, additional $0.10/min)
Per Second Billing
Early Hardware Upgrade Eligibility

This for $31.63 all in including taxes and all pplicable fees.

Have I been had, or do you think it's comparible with what everyone else has been getting?

Thanks!

[kit25]

What does everyone think about this?

300 Anytime Minutes
Call Display
Call Waiting
Call Forwarding
Conference Call
Detailed Billing
Voice Mail
Additional Minutes $0.10
Unlimited Evenings & Weekend (6pm-8am)
First Incoming Minute
Unlimited Incoming Text Messaging
Canadian Long Distance $0.10 /min
US Long Distance Plan (40 000 mins or something like that, additional $0.10/min)
Per Second Billing
Early Hardware Upgrade Eligibility

This for $31.63 all in including taxes and all pplicable fees.

Have I been had, or do you think it's comparible with what everyone else has been getting?

Thanks!

seems pretty good for 31 bucks! but what's first incoming minute?

am i seeing things or did you write "40 000 US LD mins" lol...and are you on fido? because i thought only fido has per second billing...

[arias86]

This is great!

Thanks for the great info. I was considering leaving Rogers and after a discussion today this is what I was offered and took.

250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
________________________________

$20 + 6.95 + 0.50 + tax


I tried my best to negotiate any type of included text messaging or the 1000 LD but was told each would add $5 to the bill. Tried calling back later and was told the same.

Thoughts? Is there anyway to improve this (particularly the text msg)?

[zweinstein]

seems pretty good for 31 bucks! but what's first incoming minute?

am i seeing things or did you write "40 000 US LD mins" lol...and are you on fido? because i thought only fido has per second billing...

1. first incoming minute means that for the first minute of an incoming call, no minutes are counted.

2. I think he just has some ridiculous number of US LD mins. I'm sure its not 40,000.

[vincentng]

hey, i'm a noob XD, can anyone tell me wat is a HUP?

[snowbelt]

1. first incoming minute means that for the first minute of an incoming call, no minutes are counted.

2. I think he just has some ridiculous number of US LD mins. I'm sure its not 40,000.

Sorry, yes. I do not know what the exact number is. I will never use any of them I'm sure.

[kcorscadden]

hey, i'm a noob XD, can anyone tell me wat is a HUP?

Handset Upgrade Phone

[kin0kin]

HUP = Hardware Upgrade Program

[bubble.tea]

Handset Upgrade Phone

LMAO...what're we creating new expressions today? or u just not had your cawfee yet?

/Hardware UPgrade/

[Lulz]

LMAO...what're we creating new expressions today? or u just not had your cawfee yet?

/Hardware UPgrade/Program


fixed :D

[ondogkevin]

after seeing your guys posts, I felt like a noob by accepting this offer and agreed to extend my contract for 3 more years.

I was offered this package for $20:
250Mins daytime
6pm-8am, weekend unlimited
R2R, call display, call waiting etc.
and with a new phone upgraded.

Actually, I really want some text message / LD call included in that combo. but it seems that I have LOST the bargaining power to get them again coz I have agreed with it. Can someone teach me how to get them at this situation? :confused:

[hoon]

well you can still cancel up to 30 days without being charged cancellation fee, i believe.
you can always say 'company A' offered me more. blah blah.
it really depends on the rep and your records.

[Lulz]

after seeing your guys posts, I felt like a noob by accepting this offer and agreed to extend my contract for 3 more years.

I was offered this package for $20:
250Mins daytime
6pm-8am, weekend unlimited
R2R, call display, call waiting etc.
and with a new phone upgraded.

Actually, I really want some text message / LD call included in that combo. but it seems that I have LOST the bargaining power to get them again coz I have agreed with it. Can someone teach me how to get them at this situation? :confused:

ask them nicely 1 feature at a time.
you can get it

[ondogkevin]

well you can still cancel up to 30 days without being charged cancellation fee, i believe.
you can always say 'company A' offered me more. blah blah.
it really depends on the rep and your records.

OH.. I see.. That is the strategy i used before to get that plan, but I just cant imagine that I can get much more than that in 20 bucks. So right now is it possible for me to tell them cancelling my plan and i will return the phone later?

Well, if they do really agree to cancel my phone, I am totally screw up then, LOL.

[justinwu86]

after seeing your guys posts, I felt like a noob by accepting this offer and agreed to extend my contract for 3 more years.

I was offered this package for $20:
250Mins daytime
6pm-8am, weekend unlimited
R2R, call display, call waiting etc.
and with a new phone upgraded.

Actually, I really want some text message / LD call included in that combo. but it seems that I have LOST the bargaining power to get them again coz I have agreed with it. Can someone teach me how to get them at this situation? :confused:

i'm in the same boat as you dude...i just called them yesterday to get a better plan, and i jumped on the first offer i recieved....
$25
275 mins ulimited evening/weekends after 6
free call id
100 LD mins
R2R.

i tired asking for 100 txt msg free but they kept saying theres no current promotion and it'll cost me $5...

i got a data plan ontop of all this ($30/6GB) and they still wunt give me free txt.

did i get screwed by jumping on the first offer?

can i call back and threaten to cancle again before 30 days? or is it a done deal and i'm locked in for 3 yrs again?!?!

[DJ Trance AZ]

After reading this thread last night, I decided to renew my contract today for 3 years...

$20 Retention Plan (plus other fees)
- 250mins. w/. 50 bonus mins per month
- free 3 months unlim. local airtime
- unlim. R2R, caller ID
- unlim. week night starting @ 6pm; unlim. wkd.

[arias86]

has anyone had success getting a really good plan when being on an existing corporate plan? All I hear is, corporate plans cant add this feature or that feature.. I don't know much of it is true, so please share your stories if you were on a corporate plan when you contacted retentions.

Also, what to do if you're talking to retentions and they agree to actually cancel the phone? Tell them you'll think about it and call later? Sort of embarrassing.

[arias86]

any success stories of retention plans with upgrade to iPhone?

[vincentng]

HUP = Hardware Upgrade Program

so u need to finish ur contract, then u can upgrade, or u can add 3 more years to ur contract? i dun get wat ppl r posting in this thread lol ty in advance

[DJ Trance AZ]

any success stories of retention plans with upgrade to iPhone?

I renewed my contract this morning (for 3 years; $20 retention plan) and upgraded to an iPhone for $300CDN after a $50 rebate. I didn't bother with the data plan...

[midg8]

has anyone had success getting a really good plan when being on an existing corporate plan? All I hear is, corporate plans cant add this feature or that feature.. I don't know much of it is true, so please share your stories if you were on a corporate plan when you contacted retentions.

Also, what to do if you're talking to retentions and they agree to actually cancel the phone? Tell them you'll think about it and call later? Sort of embarrassing.

I got the same plan as below poster. I think a bit better than my existing plan and cheaper too.

After reading this thread last night, I decided to renew my contract today for 3 years...

$20 Retention Plan (plus other fees)
- 250mins. w/. 50 bonus mins per month
- free 3 months unlim. local airtime
- unlim. R2R, caller ID
- unlim. week night starting @ 6pm; unlim. wkd.

[zoravar]

i just phoned 1-888-936-7283 and the message said this line will be disconnected.

I just phoned now.

[Magoomba]

The $20 retention plans looks awfully good.
Just curious, what are people getting on new activations?

I called into Customer Service explaining to them that my contract is over with Telus and I'm looking to come over to Rogers.
I explained to them that Telus offered me the EPP at $20 + SAF + 911 for
300 daytime minutes
E/W starting at 6pm
VM3, CID, Conference Call

But the guy kept saying it would cost me $35 for the same thing.
And then he said my plan with Telus would go up after the first year!
Anyway, I sensed I wasn't getting anywhere with him so I thanked him for his time.

Should I call in again and hope for different results with a different CSR or is this beating a dead horse?

Thanks.

[Lulz]

The $20 retention plans looks awfully good.
Just curious, what are people getting on new activations?

I called into Customer Service explaining to them that my contract is over with Telus and I'm looking to come over to Rogers.
I explained to them that Telus offered me the EPP at $20 + SAF + 911 for
300 daytime minutes
E/W starting at 6pm
VM3, CID, Conference Call

But the guy kept saying it would cost me $35 for the same thing.
And then he said my plan with Telus would go up after the first year!
Anyway, I sensed I wasn't getting anywhere with him so I thanked him for his time.

Should I call in again and hope for different results with a different CSR or is this beating a dead horse?

Thanks.


if you are talking to regular customer representatives, ur getting nowhere.

you have to speak with retentions if you want some deals...although most will say no as ur brand new customer

[7jai]

I just called *611, and "Cancel my Plan" --> got in touch with the customers relations/retention people.

I told her that my contract is expiring in March of 2009, and I wanted to see what better plan Rogers can offer me if I were to renew a 3 yr plan with them again.

She didn't offer anything FREE, but she did tell me the prices for every single thing I wanted. (ie: I said I wanted to add VM, unlimited R2R, unlimited incoming, etc... and she just told me this --> "well if u watned to add the VM it would be $7, the R2R would be another $5, and the free incoming is $10, etc...)

Then i asked about the iphone and N95, and how much it would cost to get those phones for if I were to extend my contract to another 3 yrs. She didnt say $199 for the iphone or N95...but rather $249 for the 8gb iphone, and $425 for the N95?!?!?! wtf? IS she on drugs or something?

Sigh what approach should I try again?

btw, she wrote down what she "offered" me...so bs i tell u

[semcbeth]

Sigh what approach should I try again?

Just call back and ask "what the process for cancelling your phone would be before March 2009". When they ask why you want to cancel just say that you are exploring options for a plan that would include "_______________" (i.e., whatever it is that you are looking for).

Don't ask for everything at once. Start with your main focus and just keep asking about various services, if they don't offer them already. Just IMHO

[Magoomba]

if you are talking to regular customer representatives, ur getting nowhere.

you have to speak with retentions if you want some deals...although most will say no as ur brand new customer

Can I still talk to retentions even if I'm not an existing customer?
I don't quite get why there's any difference.
I would be locked in as a revenue stream for the next 3 years.
Same as with an existing customer whose contract is up and wants to renew.

[7jai]

Just call back and ask "what the process for cancelling your phone would be before March 2009". When they ask why you want to cancel just say that you are exploring options for a plan that would include "_______________" (i.e., whatever it is that you are looking for).

Don't ask for everything at once. Start with your main focus and just keep asking about various services, if they don't offer them already. Just IMHO


I will try this tomorrow or later tonight I think. Still sorta pissed off on why she wouldn't agree to much. Does she think I will just randomly sign a 3 yr contract with no benefits? what kinda idiot would do that. Btw, her name is Sally; stay away from her.

What other plans are out there that I can compare it with? The telus EPP Plan?

[JC69]

Can I still talk to retentions even if I'm not an existing customer?
I don't quite get why there's any difference.
I would be locked in as a revenue stream for the next 3 years.
Same as with an existing customer whose contract is up and wants to renew.

Except you haven't generated any profit for Rogers over the past "x" years and therefore they have no real incentive to sign you up. They only make money on their plans after a year or two from you as they have to recoup the loss on the subsidized phone they give you at the beginning of the contract.

[Lulz]

Can I still talk to retentions even if I'm not an existing customer?
I don't quite get why there's any difference.
I would be locked in as a revenue stream for the next 3 years.
Same as with an existing customer whose contract is up and wants to renew.

yes you can talk to them.
but just explain situation..maybe they will cut you some slack.

and the difference is that rogers can't give such pricing to everyone otherwise it wouldn't be a retention deal...which is there to retain customers who want to leave rogers.
it's just the way it is and its for every company

[semcbeth]

i just phoned 1-888-936-7283 and the message said this line will be disconnected.

I just phoned now.

Yep, but they also gave a new # 1 888 764 3771

[7jai]

Yep, but they also gave a new # 1 888 764 3771

is this the official rententions number? Or is there another way to reach retentions?

[ProfessorChaos]

Yep, but they also gave a new # 1 888 764 3771

im pretty sure thats just the 1-888-ROGERS-1 if you look at your keypad.

[big tuna]

only read the last few pages of this ridonkulous thread and thought i'd toss out what i got with my recently renewed plan via retentions

300 daytime
100 canadian long distance
unlimited evening (6pm-7am) & weekends
free rogers-2-rogers, caller id, voicemail, callwaiting, fwding, 3way
additional mins 30 cents per
3 year contract

$15 + 911 + sys access (quoted as $22.45 but i have yet to get a bill yet)

the crappy part of this deal from my pov:
-no text included
-the only half decent phone i can get for free is the blackberry pearl w/ gps (data plan not necessary)

and my phone selection is ridiculously thin after trying to order one via retentions (have to pay $35 activation fee for all of them):
bb pearl OR pearl w/ gps - free
lg shine - $49
nokia 5310 - $49
razr2 - OOS (stooples anyone?)
krzr - OOS (was told it was discontinued)

i was told i'm in the highest tier for the hardware upgrade allowance yet this is the crap i've been offered:confused:

[semcbeth]

is this the official rententions number? Or is there another way to reach retentions?

There is no direct # to retentions, this is apparently just the new cust. service #.

[Alvito]

i have:

150 daytime minutes
unlimited rogers to rogers calling
evenings and weekends @ 6pm

15 + SAF + 911 = 24~ per month

got about a year left on my contract. Should I wait it out, or try calling sometime soon?

I would like to get:

150-200 day time minutes
free incoming
evenings and weekends @ 6pm
125 or 500 text messages
Caller ID
Voice Mail

for 20 bucks - Am I asking for too much?

[shopper-X]

Can I still talk to retentions even if I'm not an existing customer?
I don't quite get why there's any difference.
I would be locked in as a revenue stream for the next 3 years.
Same as with an existing customer whose contract is up and wants to renew.

I have.
What I did was get a current Rogers cell number to enter it when prompted. Then when the rep asks you to validate your information say you do not have an account. Start by telling them that you want to leave X company but they are offering Y Plan if you stay but you want to port your number to Rogers if they can match the plan.

You are locked in for 3 years if you take a phone. If you do not want a phone and buy your own unlocked phone, you can try to sign a one year contract as some people have done. However, some of the Rogers features only work on Rogers branded phones like the Visions feature.

[clintfca]

any success stories of retention plans with upgrade to iPhone?

Yes, I just called them up this morning and got transferred to Customer Relations/Retentions. My previous 3 year contract just expired a month ago. Without too much negotiation I got for $20/month (plus system fee + 911) for 3 year contract:

- 250 Minutes
- Unlimited starting @ 6pm
- 100 Long Distance mins
- Call ID, forwarding, 3 way, etc
- Unlimited Rogers 2 Rogers minutes

I would have loved to have gotten voice mail like others or some sort of outgoing text package but they wouldn't budge.

Unfortunately I only qualified for Tier 1 HUP - $100 credit towards iPhone 3G. Went with the 16gb version for $449 + $35 activation - $100 Credit = $384 pretax. No data plan required, confirmed that they disabled the data function on my phone for now so I won't be accidentally charged if I use the browser without wifi.

Cheers

[Have_Faith]

I just called rogers, and i'm now getting:

*250 Minutes
* Unlimited Evenings and Weekends starting @ 6
* Unlimited Incoming
* 2500 txt msgs
* 1000 picture/video msgs
* Rogers to Rogers
* $20 Value Pack for $15
* N95 for $99

I'm getting all this, without the phone, for $37+System Access Fees+Tax.

I think this is an awesome deal. My parents have been Rogers customers since 1989, so I think that might have been a major factor in getting this deal.

[kit25]

hey guys,

i noticed a lot of you get call forwarding and 3 way calling included in your retention plans
do they come with all the voice plans, or are they features that would have to be added on?

[arias86]

I just called rogers, and i'm now getting:

*250 Minutes
* Unlimited Evenings and Weekends starting @ 6
* Unlimited Incoming
* 2500 txt msgs
* 1000 picture/video msgs
* Rogers to Rogers
* $20 Value Pack for $15
* N95 for $99

I'm getting all this, without the phone, for $37+System Access Fees+Tax.

I think this is an awesome deal. My parents have been Rogers customers since 1989, so I think that might have been a major factor in getting this deal.

This is good. Did you have to go on a contract?

[arias86]

hey guys,

i noticed a lot of you get call forwarding and 3 way calling included in your retention plans
do they come with all the voice plans, or are they features that would have to be added on?

Generally these are included in the plan to begin with (you can check on the rogers website for plans and features included). That's why I don't see why people include these features when mentioning their plans, they might as well not.

[Lulz]

hey guys,

i noticed a lot of you get call forwarding and 3 way calling included in your retention plans
do they come with all the voice plans, or are they features that would have to be added on?

Some plans include Call Forwarding. My mom's old plan included it.
My retention line on the other hand does not. I will try getting it added to my account for free in the next 2-3 months...it's only a $2 feature so I don't see them denying it.

3-way calling is included in all plans..there's no fee for it. You just pay for both both lines.

[ProfessorChaos]

Does *611 use up your daytime minutes?

[shopper-X]

Does *611 use up your daytime minutes?

No it does not use daytime minutes and it does not show up on detailed billing either, which is a pain. If you dial the 1-888 number it shows up on the bill but uses your daytime minutes.

[justinwu86]

after you sign your contract, is there a grace period where you can terminate because your not satisfied with your plan?

[Magoomba]

I have.
What I did was get a current Rogers cell number to enter it when prompted. Then when the rep asks you to validate your information say you do not have an account. Start by telling them that you want to leave X company but they are offering Y Plan if you stay but you want to port your number to Rogers if they can match the plan.

You are locked in for 3 years if you take a phone. If you do not want a phone and buy your own unlocked phone, you can try to sign a one year contract as some people have done. However, some of the Rogers features only work on Rogers branded phones like the Visions feature.

Shopper-X,

Ya I tried your strategy. The fellow said I really shouldn't be calling the retentions line because I have no history with them.
Best he could offer was $25/month + SAF + 911.
150 daytime minutes
1000 evening/weekend (evening starting at 9PM!!!!)
500 free incoming, CID, VM

Ouch. I should probably find a girl with a cute voice to call in for me instead.
Any takers... girls???

[Badman]

I just called *611, and "Cancel my Plan" --> got in touch with the customers relations/retention people.

I told her that my contract is expiring in March of 2009, and I wanted to see what better plan Rogers can offer me if I were to renew a 3 yr plan with them again.

She didn't offer anything FREE, but she did tell me the prices for every single thing I wanted. (ie: I said I wanted to add VM, unlimited R2R, unlimited incoming, etc... and she just told me this --> "well if u watned to add the VM it would be $7, the R2R would be another $5, and the free incoming is $10, etc...)

Then i asked about the iphone and N95, and how much it would cost to get those phones for if I were to extend my contract to another 3 yrs. She didnt say $199 for the iphone or N95...but rather $249 for the 8gb iphone, and $425 for the N95?!?!?! wtf? IS she on drugs or something?

Sigh what approach should I try again?

btw, she wrote down what she "offered" me...so bs i tell u

Sounds like the exact same person who I talked to. I told her about a telus deal that would be $10 cheaper than mine and she said "It's Only $10 bucks":mad:


Oh and clintfca:
What is the $100 rebate for the 16GB iphone you got. I was quoted the same price but no mention of a $100 credit?

[Have_Faith]

This is good. Did you have to go on a contract?

Yea. Like I said, my parents have been with Rogers since 1989, and I have been with rogers since 2000. I have 2 years left on my current contract, so my contract ends 3 years from now.

[Lulz]

after you sign your contract, is there a grace period where you can terminate because your not satisfied with your plan?

30 days for contract

15 days/30 minutes for the phone itself

[zoravar]

I've striked out three times today, and at bat against me were all women.

Either i have no luck with women, or sirens and bright lights start flashing at their call centre whenever they pull up my account. Including the three calls today, I've made a total of 6 calls in 3 weeks.

The first two call attempts were about getting the N95 on my wife's cell line. The third call was for getting them to match a Telus plan i have access through my work:

$13.05 plan which includes:
-250 Minutes (Per Second Billing)
-Voicemail 25 (Up to 25 messages for 25 days), Conference Calling, Caller ID, Call Forwarding, Detailed Billing, Call Waiting
-Additional Airtime Voice Rate 10¢ min

The first two attempts both women (sounding very similar, but had different names) said $199 is the lowest for the N95. Wouldn't budge, despite me being polite and friendly, using many bargaining points, and playing my baby card (which is "Awww my 3 month old baby is making smiling faces while I'm talking with you" And they can hear in the background my kid making his usual baby sounds).

The third lady simply said Rogers does not do price matching. She offered me a $8 (plus fees) emergeny plan that includes 40 minutes a month. She also mentioned I'm free to cancel at anytime.

Ughhh.

I'm going to try once more tonight, and make a last attempt tomorrow morning.

If it's a woman i'm hanging up.

I called #611 and said "cancel wireless"

[zoravar]

30 days for contract

15 days/30 minutes for the phone itself

Where is this written?

Not that I don't believe you, I just want to be sure incase I want to cancel.

[Lulz]

Where is this written?

Not that I don't believe you, I just want to be sure incase I want to cancel.

I tried to look over the FAQ for 4-5 minutes but didn't find anything.
If you call them you can be sure on their exact rules.

[zoravar]

I tried to look over the FAQ for 4-5 minutes but didn't find anything.
If you call them you can be sure on their exact rules.

thnks, I'll ask them when i call

[chris103610]

I called #611 and said "cancel wireless"

1. you mean *611 right?
2. don't just say cancel wireless.
3. i don't think they can match per second billing can they?

this is what you should do.

1. say agent
2. say customer service.
3. actually talk to the customer service person and try to get the deal with them. then when you have no luck. (which you will because they are not authorized to do the deals you want) as them to transfer you to retentions.

**** if you say CANCEL WIRELESS, the retention people know this when your file comes up. it looks better if you were transferred from a regular CSR. this is unconfirmed but apparently this is the best way to do it.

[7jai]

^ i actually called *611 and said "cancel service" --> which then directed me to their retentions department.

My first try didn't get me anything but a headache.

My second try, I got the following plan:

$20/month + SAF
250 weekday minutes
u/l weekend, and weeknights after 6pm
caller id, call foward, call waiting, voice mail
Free incoming OR Free Rogers 2 Rogers (Got to only choose 1 of the 2)

Also, I was eligible to get the iphone 8gb for $249 + taxes (admin fee waived). The N95 was a bit rougher though, they said it was OOS and that if I was to get that phone it would around the same price as the iphone.

Do you guys think I should call again?

[kit25]

Some plans include Call Forwarding. My mom's old plan included it.
My retention line on the other hand does not. I will try getting it added to my account for free in the next 2-3 months...it's only a $2 feature so I don't see them denying it.

3-way calling is included in all plans..there's no fee for it. You just pay for both both lines.

ohh..i always thought there's an extra fee for 3 way calling
so basically you are only charged for the miniutes spent on both lines. thanks for the clarification

[arias86]

This is a great plan. I have all of that minus 50 daytime minutes and free incoming/rogers to rogers, for 20$ (except with per second billing). I think what you have is pretty good, but if I were you, I would still call back and maybe ask for per second billing, or even add free incoming (or the other) for the extra 10$....your bill should never exceed $30!

I'm gonna try for this deal once my contract expires in Oct. Btw, did you wait for your contract to expire, or were you even on a contract? Did you have to go on a contract for this?


^ i actually called *611 and said "cancel service" --> which then directed me to their retentions department.

My first try didn't get me anything but a headache.

My second try, I got the following plan:

$20/month + SAF
250 weekday minutes
u/l weekend, and weeknights after 6pm
caller id, call foward, call waiting, voice mail
Free incoming OR Free Rogers 2 Rogers (Got to only choose 1 of the 2)

Also, I was eligible to get the iphone 8gb for $249 + taxes (admin fee waived). The N95 was a bit rougher though, they said it was OOS and that if I was to get that phone it would around the same price as the iphone.

Do you guys think I should call again?

[antibact]

Can anyone advise on the best way to signup with Rogers if I am not currently a customer. I am currently with Bell and have the following plan for $34/month, SAF + taxes included:

- 200 daytime minutes
- Unlimited evenings and weekends starting at 6
- Call display
- Voicemail
- 100 long distance minutes

Ideally, I would like something similar or only slightly more expensive.

Thanks in advance.

[905fcuk]

hey i dont know if any of you guys have ever come across my kind of situation but here goes.. hopefully i can get some insight

Im currently on a 3-yr contract with rogers.. but Ive been with them for a while.. I have an amazing retention plan as they call it.. and i pay exactly 27.63 per month it includes:

100 + 50 bonus daytime minutes
1000 evening/weekend minutes starting at 6
unlimited incoming
100 canadian LD
unlimited text messages
caller ID.. 3-way calling.. call waiting
free rogers to rogers
SAF & 911

Anyways.. Im trying to get an additional phone with of course another plan.. but I want the exact same plan as my first phone (the one I just mentioned).. can I just buy the phone straight up and call into retentions to get them to give me the exact same plan on my second number?

[shopper-X]

Shopper-X,

Ya I tried your strategy. The fellow said I really shouldn't be calling the retentions line because I have no history with them.
Best he could offer was $25/month + SAF + 911.
150 daytime minutes
1000 evening/weekend (evening starting at 9PM!!!!)
500 free incoming, CID, VM

Ouch. I should probably find a girl with a cute voice to call in for me instead.
Any takers... girls???

That is a big ouch, try to call back and get a nice girl on the phone.

[hwoarang]

The first two attempts both women (sounding very similar, but had different names) said $199 is the lowest for the N95. Wouldn't budge, despite me being polite and friendly, using many bargaining points, and playing my baby card (which is "Awww my 3 month old baby is making smiling faces while I'm talking with you" And they can hear in the background my kid making his usual baby sounds).

thats so dirty. using your kid like that.

[doltingi]

hey i dont know if any of you guys have ever come across my kind of situation but here goes.. hopefully i can get some insight

Im currently on a 3-yr contract with rogers.. but Ive been with them for a while.. I have an amazing retention plan as they call it.. and i pay exactly 27.63 per month it includes:

100 + 50 bonus daytime minutes
1000 evening/weekend minutes starting at 6
unlimited incoming
100 canadian LD
unlimited text messages
caller ID.. 3-way calling.. call waiting
free rogers to rogers
SAF & 911

Anyways.. Im trying to get an additional phone with of course another plan.. but I want the exact same plan as my first phone (the one I just mentioned).. can I just buy the phone straight up and call into retentions to get them to give me the exact same plan on my second number?

as long as it's in the same account, it should be okay. i have two cell phones on my account and when i renewed my contract, they were different plans then. but i wanted to change them so i called again and asked different rep to change it for me, and she did it without any hesitations.

[doltingi]

Can anyone advise on the best way to signup with Rogers if I am not currently a customer. I am currently with Bell and have the following plan for $34/month, SAF + taxes included:

- 200 daytime minutes
- Unlimited evenings and weekends starting at 6
- Call display
- Voicemail
- 100 long distance minutes

Ideally, I would like something similar or only slightly more expensive.

Thanks in advance.

this question has been answered quite many times.
please read the other replies.

[antibact]

this question has been answered quite many times.
please read the other replies.

I understand that it probably has. Given that this thread is over 1000 pages, I thought it would be easier to ask. I wish you had responded with an answer instead of a glib remark. Thanks for being so helpful.

[doltingi]

I understand that it probably has. Given that this thread is over 1000 pages, I thought it would be easier to ask. I wish you had responded with an answer instead of a glib remark. Thanks for being so helpful.

i can't answer you the exact answer you're looking for because i've never been in your shoes.

if it helps a bit more, it has been answered in 1050th page, which is not yesterday's reply.

[905fcuk]

as long as it's in the same account, it should be okay. i have two cell phones on my account and when i renewed my contract, they were different plans then. but i wanted to change them so i called again and asked different rep to change it for me, and she did it without any hesitations.

Thanks for replying so quickly... do you think I can get a discount if I buy a phone from retentions?

[superbeast04]

Chalk up another win for RFD.

I've been on a really good plan for a long while now, but of course it wasn't good enough.
After a few phone calls (I had an edge because I had actual problems to call in about):

$20 plan
475 Daytime Minutes (not a typo, 475)
Unl Evenings/Weekends (comped)
Early 6PM evenings (comped)
Unl Incoming (comped)
Rogers to Rogers (comped)
Detailed Billing (comped)
500 text/50 picture ($5, had to pay for this one)
Call Display (comped)
Voicemail (comped)
200 Min Cdn Long Distance (comped)
$0.10/minute overages on airtime and LD (don't think I'll need it, but what the heck)
Monthly 20% off re-occurring charges (not quite sure how this works, I'll have to wait until my first bill)

The best part is, I didn't have to renew to get this. Then I phoned back and got data, so I had to renew anyway. But I got the 6GB data plan for $25 at least.

It definitely helps if you had some kind of actual problem with Rogers. If you don't, be creative and make something up that sounds believable.

[doltingi]

Thanks for replying so quickly... do you think I can get a discount if I buy a phone from retentions?

it all depends on how many months you are in to your contract, and how much you've been paying within the period. you might end up paying more than signing up as a new customer.

i think you might have to give up your HUP on the existing line to get discount on your new line. that's what i think, so don't take my words for it.

the info on getting how much discount you can get on for your HUP is explained in page 1021.

[EbonyRose]

Well, I was offered the N95 for $99, but they want me to renew for three years. I'm currently on a one year plan, I just resigned to get:

250 minutes
Unlimited E/W @ 6pm
Unlimited Incoming
R2R
Voicemail, Caller ID
1000 LD Minutes
500 SMS/50 MMS

for $25 + SAF + tax

I'm thinking of calling back tmr or something to get the N95 for $99 - $50 MIR on a two year contract, or at least I'll TRY. Just want to say thanks to everyone! You've saved me so much money!

[Haris]

Just renewed my plan... ended up getting a good deal in my opinion

$23
200 day time minutes
25 anytime minutes
Billing by the second
Unlimited Evenings and Weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
1000 LD
500 SMS/ 50 MMS
$0.10 LD to canada after 1000 minutes
$0.15 LD to US
Caller ID, Voicemail, and all those goodies

$15 for 6GB data plan for 3 years

$38 + $7.45- 15% bundle discount + tax = $47.46 / month on 3 year contract

Be noted that the base plan was the 1175 corporate plan, but the incoming, rogers to rogers, LD minutes, and sms package were retention offers... I will gladly stay wth rogers for 3 more years at this price. or so i can say right now...

[kmchow]

I was once told by a Rogers CSR if I have a family plan, I need to upgrade the phones together b/c if I update only 1 phone now and one phone later, my revenue will decr back to 0 when I upgrade.

Last Sat when I called, the rep said I can only upgrade 1 phone, have to pay non-revenue price on 2nd phone?

I also tried to get Iphone without a data contract and data option shut down. However, the CSR insisisted they can't shut it off.

[HeharHeWeh]

is it true that if you get one of the rogers visions phones you have to subscribe to visions ?

[zweinstein]

I was once told by a Rogers CSR if I have a family plan, I need to upgrade the phones together b/c if I update only 1 phone now and one phone later, my revenue will decr back to 0 when I upgrade.

Last Sat when I called, the rep said I can only upgrade 1 phone, have to pay non-revenue price on 2nd phone?

I also tried to get Iphone without a data contract and data option shut down. However, the CSR insisisted they can't shut it off.

I think you can shut it off on the iPhone. They are probably right that it can't be done from their end.

[arias86]

I have a retentions plan. The CSR that I spoke to said I could get the same plan on a new line added to my account. Discount on the phone if you sign a contract.

hey i dont know if any of you guys have ever come across my kind of situation but here goes.. hopefully i can get some insight

Im currently on a 3-yr contract with rogers.. but Ive been with them for a while.. I have an amazing retention plan as they call it.. and i pay exactly 27.63 per month it includes:

100 + 50 bonus daytime minutes
1000 evening/weekend minutes starting at 6
unlimited incoming
100 canadian LD
unlimited text messages
caller ID.. 3-way calling.. call waiting
free rogers to rogers
SAF & 911

Anyways.. Im trying to get an additional phone with of course another plan.. but I want the exact same plan as my first phone (the one I just mentioned).. can I just buy the phone straight up and call into retentions to get them to give me the exact same plan on my second number?

[kit25]

Chalk up another win for RFD.

I've been on a really good plan for a long while now, but of course it wasn't good enough.
After a few phone calls (I had an edge because I had actual problems to call in about):

$20 plan
475 Daytime Minutes (not a typo, 475)
Unl Evenings/Weekends (comped)
Early 6PM evenings (comped)
Unl Incoming (comped)
Rogers to Rogers (comped)
Detailed Billing (comped)
500 text/50 picture ($5, had to pay for this one)
Call Display (comped)
Voicemail (comped)
200 Min Cdn Long Distance (comped)
$0.10/minute overages on airtime and LD (don't think I'll need it, but what the heck)
Monthly 20% off re-occurring charges (not quite sure how this works, I'll have to wait until my first bill)

The best part is, I didn't have to renew to get this. Then I phoned back and got data, so I had to renew anyway. But I got the 6GB data plan for $25 at least.

It definitely helps if you had some kind of actual problem with Rogers. If you don't, be creative and make something up that sounds believable.

wow..
that plan is impressive
im starting to think mine sucks..lol
but i dont think i have any bargaining power left after signing 2 years with them last week

[vaderschariot]

^^^ I have to call BS on that...........that plan is ridiculous

[justinwu86]

so i just got a new rentention plan, and extended my contract for another 3 yrs.

i'm not totaly satisfied because i'm paying $25 and my plan is:
250 mins unlimited evening/weekends after 6
free call display
r2r
100 mins long distance

on top of that, i just bought a iphone from them (16GB) for $349.99 and the 6gb package for $30.

all this, and they wouldn;t give me free voice mail and some free text msging (i would of liked 100 txt at least or more)

can i or should i call them again and tell them i found something better that suits my needs with another carrier (bell or telus). this is posible because it's before 30 days right?

some help or suggestions would be appreciated.

thanks.

[Eibbus]

Im still trying to figure out how ppl are getting the $15 6GB data plans...

Im sitting with

250 mins anytime
Unlimited Evenings and weekends @ 6
Call forwarding
Caller ID
Voicemail
Unlimited R2R
500 Texts

for $20 + SAF (6.95) + 911 (0.50)

and then the $30 6GB plan ontop of that...

so im sitting around $62-65 with tax included. If i could get the data plan for $15 i'd be golden. Anyone who's been able to get the data plan for $15 please post what you did.

[kit25]

so i just got a new rentention plan, and extended my contract for another 3 yrs.

i'm not totaly satisfied because i'm paying $25 and my plan is:
250 mins unlimited evening/weekends after 6
free call display
r2r
100 mins long distance

on top of that, i just bought a iphone from them (16GB) for $349.99 and the 6gb package for $30.

all this, and they wouldn;t give me free voice mail and some free text msging (i would of liked 100 txt at least or more)

can i or should i call them again and tell them i found something better that suits my needs with another carrier (bell or telus). this is posible because it's before 30 days right?

some help or suggestions would be appreciated.

thanks.


you can probably get more out of them..i would say try your luck with another rep

here's my plan:

UL evenings @ 6pm credit
UL weekends
R2R
UL incoming credit
1000 LD
CID credited
250 daytime mins

18.5 + SAF + 911 + tax = 29.31
it'd be cool if i can get something like 100 txt added onto it..lol

[diabolical7]

can ppl who got the 6gb/$15 data plan please explain your tactics

[Kaitlyn]

can ppl who got the 6gb/$15 data plan please explain your tactics

It's possible they are just monthly plan credits, and they are counting that towards discounted data....

If I added a data plan I could look at it as a $10 data plan, or $30 data plan with cheaper voice plan...

[zoravar]

thats so dirty. using your kid like that.

I call it team play. I figure i'll be paying for his first cell phone, so he might as well start earning it... :cheesygri

[bkcchung]

sounds good...let me try calling rogers today after word!

[bubble.tea]

so i just got a new rentention plan, ...

Thanks alot RFD
.... on the rention phone line ...

Lovin' the different spellings.

Couldn't pass it up.


Anyway, great point made above (Kaitlyn). For the average people who have Decent Renenennetion plans they already have $5 ~ $25 in credits. This must be clarified if those receiving $15 off their $30 plan are getting that IN ADDITION to the presumed separate recurring $15'ish in credits for their voice plans...or if in fact they have ZERO credits for the voice plan for starters, but the same (commonly given) credits are just being 'described' as being for the data pkg alone.

IE...are people getting $30~$45 in credits now with the $30/6Gb or if the SAME amount of credits are being received now, just allocated for entirely different features.

I gotta say, having been 'around the block' a few times, I find it very hard to believe, especially when Rogers themselves have internally made it QUITE clear that ANY discounts for the iPhone related services/activations/purchases are 'prohibited', but moreso just plain NOT to be even considered...I believe that even with that in mind-I'm SURE there'll be SOME agents who'll just do it anyway for whatever reason LOL. (rogue agent, last week at work, just plain love 'doing their own thing')...I've heard quite some stories.

[Badman]

Well I just called again. This time things were different and was a good setup but still couldn't get anything.

This time I called *611 and said "cancel services" I was then put onto a normal representative and I asked how much it will cost to cancel my service. She then asked why and I explained that my friend is getting a better deal. She then told me she can tranfer me to a department that deals with cancellations and she will tell them what I told her.( she put me onto retentions) Then another lady came on the phone and said she had just talked to the previous girl and wants to know how she can help me. I told her my friends plan, but thats when it went downhill.

About a week ago I took over someones plan but I called in to get data for cheap. I netioned to the rep that my friend has the same voice plan($25 plan) but has the 300MB data and is paying $45.(basically asking for a $10 discount). Then she asked what is his phone number.(which I did not have) then she started telling me that I'm basically a new customer with no revenue and under these circumstances she cannot do any discounts on my plan.

So is what she is saying right and that even though I took over a 3 year plan that only has 1 year left, I will be treated like a new customer and that means to not bother trying again with retentions?

[Eibbus]

Lovin' the different spellings.

Couldn't pass it up.


Anyway, great point made above (Kaitlyn). For the average people who have Decent Renenennetion plans they already have $5 ~ $25 in credits. This must be clarified if those receiving $15 off their $30 plan are getting that IN ADDITION to the presumed separate recurring $15'ish in credits for their voice plans...or if in fact they have ZERO credits for the voice plan for starters, but the same (commonly given) credits are just being 'described' as being for the data pkg alone.

IE...are people getting $30~$45 in credits now with the $30/6Gb or if the SAME amount of credits are being received now, just allocated for entirely different features.

I gotta say, having been 'around the block' a few times, I find it very hard to believe, especially when Rogers themselves have internally made it QUITE clear that ANY discounts for the iPhone related services/activations/purchases are 'prohibited', but moreso just plain NOT to be even considered...I believe that even with that in mind-I'm SURE there'll be SOME agents who'll just do it anyway for whatever reason LOL. (rogue agent, last week at work, just plain love 'doing their own thing')...I've heard quite some stories.

This is exactly the answer i was looking for. The last representative I spoke to took a look at my account and what was being provided by rogers to me for the price i was paying:


250 mins anytime
Unlimited Evenings and weekends @ 6
Call forwarding
Caller ID
Voicemail
Unlimited R2R
500 Texts
$20 + SAF + 911
---------------------
+ $30 data pack

and basically said, at this point in time there is nothing more she can do as my account is completely maxxed out already. Said she really couldnt do anything about lowering the dataplan costs based on what my voice package already included. She sounded pretty sincere.

Should I still push for cheaper data in a few months or does it sound like im set in stone for a while?

[Lulz]

So is what she is saying right and that even though I took over a 3 year plan that only has 1 year left, I will be treated like a new customer and that means to not bother trying again with retentions?

Just keep trying man.

When you take over somebody's contract, your revenue erases (for Hardware Upgrade only) but your tenure stays.
Meaning that if you wanted to do HUP now, your revenue is zero.
But that does not mean you do not have any benefits.
The tenure (how many years they have been loyal to Rogers) is there and does not get erased.

Just keep trying.
Tell them that you feel sorry for taking someone's contract, that it was the biggest mistake of your life, that you are student and it's hard to pay for rent and that stuff.
I am sure some rep will feel sympathy and just offer you some ok retention deal

and basically said, at this point in time there is nothing more she can do as my account is completely maxxed out already. Said she really couldnt do anything about lowering the dataplan costs based on what my voice package already included. She sounded pretty sincere.

Should I still push for cheaper data in a few months or does it sound like im set in stone for a while?

Never ever believe the rep that says your account is maxed with credits and can not be better. THERE IS ALWAYS room for more negotiation.
I've seen people (not in real life...on forums) that posted that the rep said account can not be credited anymore, and then few days later when they call again and get different rep, they strike a better deal that offers the same thing as previous rep for $15-$20 less...so it's just a way to sort of scare you. It's their job to make you stay with Rogers with littlest credits possible. Those people who are easily convinced, get a free caller ID on their outrageous expensive plan for like $45/month with 100 daytime minutes and evenings/weekends at 9PM and think they got the best plan ever and sign 3 year term....then there are people who pursue getting better and better every 6 months or so...the kind we see here in this thread ;)

A suggestion to you is to try getting regular credits instead of data credits.
Unless you are really maxed on your account (such as having $25 voice plan with $25 credit), you can improve your plan instead of data for these 2 reasons:

a) to most reps, giving discount on data plan is something out of ordinary. they are more used to just giving monthly credits or free features (unlimited incoming or rogers2rogers)

b) when you get bored of your iPhone or data device and just want to go to using "average joe" cellphone, you can just remove the data plan. but if you have a credit for data plan itself, removing it will remove the credits associated with it...so it's always better to get credits towards voice plan or free features instead of data plan

[kleptodathief]

haris gets

$23
200 day time minutes
25 anytime minutes
Billing by the second
Unlimited Evenings and Weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
1000 LD
500 SMS/ 50 MMS
$0.10 LD to canada after 1000 minutes
$0.15 LD to US
Caller ID, Voicemail, and all those goodies

$15 for 6GB data plan for 3 years

$38 + $7.45- 15% bundle discount + tax = $47.46 / month on 3 year contract



wow, can anyone beat this voice/data plan? dam i wish i can get this on my pda cell

[Henri Claytor]

I spoke with a CSR over the weekend, I was on the phone 6 hours with them, at first, I wanted to pool the 6gb plan over 2 phones, one of the CSR reps told me this could be done, however, when I've made my decision to follow through, someone from sales tried to put it through the system and the system will not allow this plan to register, I had to be put through CSR again, I got lucky and spoke with someone who actually trained the people @ the iphone department, he did confirm that the pooling for the 30$ 6GB plan cannot be done. That's when I told him, "well I'm pretty sure he's logged the conversation into history, isn't there a way you can have him honor that?" after going through a review of my revenue, and the fact that I've been a Rogers customer for over 15 years, he gave me a 15$ credit on each of the 2 accounts that have the 6GB data plan for 3 years, I went with the iphone after that

right now, my plan is

Small Bus Share Eve/Wknd+ - $47.00

# Company Calling Minutes
# Free Incoming Min (Max 1000)
# 250 Pooled Weekday Minutes
# Network Features *
# Detailed Billing

Call Display w/Name Display
Data Service Plan 6GB (30$)

15$ Credit monthly for 3 years

[DarKrID3r]

haris gets



wow, can anyone beat this voice/data plan? dam i wish i can get this on my pda cell


this is a fkup plan... when i tried to negociate a plan the other day the guy asked me if i knew my friend's phone #, but i turned around the question and got somekind of an OK plan... But do you guys think that they could sorta copy a plan or something?

[Eibbus]

Just keep trying man.

When you take over somebody's contract, your revenue erases (for Hardware Upgrade only) but your tenure stays.
Meaning that if you wanted to do HUP now, your revenue is zero.
But that does not mean you do not have any benefits.
The tenure (how many years they have been loyal to Rogers) is there and does not get erased.

Just keep trying.
Tell them that you feel sorry for taking someone's contract, that it was the biggest mistake of your life, that you are student and it's hard to pay for rent and that stuff.
I am sure some rep will feel sympathy and just offer you some ok retention deal



Never ever believe the rep that says your account is maxed with credits and can not be better. THERE IS ALWAYS room for more negotiation.
I've seen people (not in real life...on forums) that posted that the rep said account can not be credited anymore, and then few days later when they call again and get different rep, they strike a better deal that offers the same thing as previous rep for $15-$20 less...so it's just a way to sort of scare you. It's their job to make you stay with Rogers with littlest credits possible. Those people who are easily convinced, get a free caller ID on their outrageous expensive plan for like $45/month with 100 daytime minutes and evenings/weekends at 9PM and think they got the best plan ever and sign 3 year term....then there are people who pursue getting better and better every 6 months or so...the kind we see here in this thread ;)

A suggestion to you is to try getting regular credits instead of data credits.
Unless you are really maxed on your account (such as having $25 voice plan with $25 credit), you can improve your plan instead of data for these 2 reasons:

a) to most reps, giving discount on data plan is something out of ordinary. they are more used to just giving monthly credits or free features (unlimited incoming or rogers2rogers)

b) when you get bored of your iPhone or data device and just want to go to using "average joe" cellphone, you can just remove the data plan. but if you have a credit for data plan itself, removing it will remove the credits associated with it...so it's always better to get credits towards voice plan or free features instead of data plan

How would you go about asking for credits on your account though? what kind of reasons can be given?

[Lulz]

How would you go about asking for credits on your account though? what kind of reasons can be given?

Cost of living as a student, increasing tuition fees, new GSM provider coming soon to Canada, Telus/Bell giving better offers to new customers, increased Rogers TV prices, increased internet prices, gas prices, price of CallerID increasing to $7 for something that costs nothing for provider to provide

Just give them a message that $10 saving a month is really big thing.

[Eibbus]

Cost of living as a student, increasing tuition fees, new GSM provider coming soon to Canada, Telus/Bell giving better offers to new customers, increased Rogers TV prices, increased internet prices, gas prices, price of CallerID increasing to $7 for something that costs nothing for provider to provide

Just give them a message that $10 saving a month is really big thing.


Those are all great reasons, I appreciate the quick response, but wouldnt any sharp representative just shoot me down asking why i bought an iphone then? lol

Should i just speak to a normal CSR and not a retentions agent about these credits? ie.

Rep: How may I help you today?
Me: Well after looking at my budget for my year the plan im on, although its good is still quite expensive for me as a student. Unfortunately due to the nature of my school work, I have to deal with alot of phone calls and need almost all the features on my plan. Is there anyway to lower my bill? Saving even $10 a month would make a big difference for my monthly budget.

????

[dsballer2000]

Here is my issue. My sister started an account 3 yrs ago and put me as an admin on the account. We purchased 2 phones on 3 yr contracts that were up on Jan of this year. I called and said I would like to transfer the account over to my name because my sister has moved and now my cousin is using the other phone. I also told them I would like to upgrade my phone soon. The CSR rep said that i should upgrade before I transfer the accuont because of the revenue on the account is close to $4k. He said if I transfer the account the revenue will not go with it. Is this true? Its hard to threaten to cancel when I need my sister to call in. She is in California now so its not as easy for her to be here when I'm trying to bargain with the account. Anyone have any insight on this?

[Lulz]

Here is my issue. My sister started an account 3 yrs ago and put me as an admin on the account. We purchased 2 phones on 3 yr contracts that were up on Jan of this year. I called and said I would like to transfer the account over to my name because my sister has moved and now my cousin is using the other phone. I also told them I would like to upgrade my phone soon. The CSR rep said that i should upgrade before I transfer the accuont because of the revenue on the account is close to $4k. He said if I transfer the account the revenue will not go with it. Is this true? Its hard to threaten to cancel when I need my sister to call in. She is in California now so its not as easy for her to be here when I'm trying to bargain with the account. Anyone have any insight on this?

The representative is 100% right. You should be thankful he told you this because most drones don't know this and would have transferred you and you would have lost all the revenue which would ensure that you get cheap/free handsets.

The upgrade should be done BEFORE you do ToR (Transfer or Responsibility)...otherwise like I said all revenue is lost.

And it's not that hard as you might imagine if your sister is in California.
The difference between us and them is 5 hours...so what you need to do is call 611 at around 6PM'ish and it will be 1PM in California.
While you are dialing 611 and the robot is speaking to you, go on other line and call your sister. Your sister picks up the phone and waits. You join the calls by going through the menu of your phone. Pretty much any phone made after 2001 will support this feature.
After you join the call, get an agent (doesn't have to be retentions)
Then your sister needs to say she is canceling all the lines since they are out of contract. She will be transferred to retentions for cancellation. They will ask why...she needs to say because Bell/Telus/Koodo is offering much better plan and much better phone.
Your sister needs to haggle with them to get cheap/free phone. With $4000, trust me, you can probably score Nokia N95 for free, no doubt.
When upgrade is done, the rep will say the phone will be shipped to whatever address is registered on the account (you probably).
When you get the phone in hand, call your sister and using the same procedure (3-Way Calling) your sister needs to ask for Transfer of Responsibility. You will now have cheap/free phone for you, and account history of your sister.

[napoleon1769]

Is it true that you'll lose all rentention credits if you get an Iphone?

[zodieman]

Seems like the discussion is going all over the place but I just spent 45 minutes on the phone with Rogers to modify my plan and I got this deal:
(Should mention I have a first-gen iPhone running 2.0 firmware and unlocked)

250 Anytime minutes
Evening and Weekends at 6PM
Unlimited Incoming calls
Voice Mail
Caller ID
^ $25/ month

1000 minutes Canadian Long Distance
^ $5 / month

500 Outgoing / Unlimited incoming SMS
^$5 / month

6GB / Month Data plan promo (Until Aug 31)
^$30 / month

I have to pay the system access and 911 though
Total bill is $81.60 inc taxes

I could have upgraded to a new 3G iPhone but I will wait and use my hardware upgrade credit if/when my current phone dies.

My old bill averaged $60/month and I was only getting 100 DT minutes and 50 LD minutes and only 125 outgoing text and no data plan. So I think this isn't too bad but it could be better. Too bad we don't have enough competition up here to drive down prices...

[Moebiwankenobi]

I was just offered 2 plans and thought I would get your guy's opinions on them:

$35/mth
- 350 Daytime
- UL EV/WKNT @6pm-7am
- Free VW (not sure if it's visual)
- UL Incoming
- CID
- UL incoming Text

$45/mth
Same as above but 700 Daytime

I have to pay for $30/6GB data, SAF, 911

3 year renewal, iPhone 8GB $199 or 16GB $299

What do you guys think?

[tottiwenjie]

Is it true that you'll lose all rentention credits if you get an Iphone?

no..ur credits will be still there

[zodieman]

I was just offered 2 plans and thought I would get your guy's opinions on them:

$35/mth
- 350 Daytime
- UL EV/WKNT @6pm-7am
- Free VW (not sure if it's visual)
- UL Incoming
- CID
- UL incoming Text

$45/mth
Same as above but 700 Daytime

I have to pay for $30/6GB data, SAF, 911

3 year renewal, iPhone 8GB $199 or 16GB $299

What do you guys think?

I only had to renew my plan for 2 years since I still have 1 year on mine to make up the 3 years they wanted (highway robbery any way you look at it).

Visual Voice Mail is only for the new 3G iPhones as they require the IMEIof the phone and won't accept a 1st Gen iPhone (I know, I asked and tried it! ;)

The CSR also told me that any plan UNDER $30/month would make a new iPhone be $50 more than advertized!!!

[googz]

Renegotiated my plan when I renewed for 3 years to get the iphone.

$30/mth
- 200 Daytime
- Unlimited evenings/weekends @ 6pm
- Unlimited Incoming
- Free Network Calling (Rogers-to-Rogers)
- 100 Long Distance minutes

+ $15/mth (Visual Voicemail Package)
+ $30/mth - 6GB Data Plan
+ $6.95 System Access Fee
+ $0.50 911 Fee
- $15 Monthly Credit
- $5 Monthly Credit
=$62.45 - 15% Rogers Bundle Discount + Taxes
= ~$65/mth

Only been with Rogers for about 15 months so pretty happy with my plan so far. I'll continue to improve it over time.

[Moebiwankenobi]

I only had to renew my plan for 2 years since I still have 1 year on mine to make up the 3 years they wanted (highway robbery any way you look at it).

Visual Voice Mail is only for the new 3G iPhones as they require the IMEIof the phone and won't accept a 1st Gen iPhone (I know, I asked and tried it! ;)

The CSR also told me that any plan UNDER $30/month would make a new iPhone be $50 more than advertized!!!

so a question I forgot to ask was if Visual VM charges you airtime to check your messages? Or are they sort of downloaded and not counted towards airtime or data?

[zodieman]

so a question I forgot to ask was if Visual VM charges you airtime to check your messages? Or are they sort of downloaded and not counted towards airtime or data?

Not airtime minutes but I think it might count towards the data allotment. Not sure if the push nature of VVM counts though. Would be a good question to ask a CSR as I don't think many people would know this.

[superbeast04]

wow..
that plan is impressive
im starting to think mine sucks..lol
but i dont think i have any bargaining power left after signing 2 years with them last week

I got a pretty good plan, and I still had 2 years and 1 month remaining, and they didn't even make me renew (until I added the data).

^^^ I have to call BS on that...........that plan is ridiculous

Not sure who you're referring to, but if it's me I'm more than happy to post up my bill when I get it. :)

[whabs]

I got a pretty good plan, and I still had 2 years and 1 month remaining, and they didn't even make me renew (until I added the data).

Can you tell me what you got ? I have 2 years left on my contract, I want to see what I can target.

[gman]

This is what I was offered so far:

$25.37 (including tax and SAF). That is the out of pocket amount.

250 minutes
WE/WN 6pm
Caller id
Voice Mail
Call waiting
3 way conference

I believe that needs a 3 year contract.

However, the issue is they disallow me to get an iPhone even though I don't mind to get a $30 data plan.

In order to get an iPhone, I need to have a worse plan (WN 9pm) and pay more per month.

The first CSR offered me the plan and iPhone but she said she could not do my iphone part because they did not have stock.

I call yesterday and today. 2 CSR said the first CSR made a mistake. The plan she gave me had deep discount (they claimed there are $20 credit per month) and cannot upgrade to iPhone. Other phone is okay. :mad: :mad:

Any suggestion?

[Terrific_Deals2k8]

I recently renewed my plan with Rogers for 3 years and got the 8GB iphone for 249+tax

My retention plan:
275 anytime minutes
Unlimited Evenings at 6PM and Weekends
CID + VM
1 year SAF credited
$20 + SAF + Taxes

My previous plan was:
250 anytime minutes
UL Evenings at 8PM and Weekends
CID + VM
$20 + SAF + Taxes

Was that a worthwhile deal?

[Haris]

Hey Kleptodatheif, keep in mind that I already had most of these things before. I just swithc to the federal government corporate plan and then took the $15 discount for the data plan. All the other credits I had from before. It was still difficult for me to get this from them. but i got a real nice data rep, who did everything for me. Not sure if he was a data relations rep now come to think of it, because he changed my corporate plan also.. anywayz. I think i am happy with this for 3 years. and come 3 years down the line.. i'll just ask for a $5 discount l0l if anything..It took many many phone callas and one luckily nice rep to do this..



haris gets



wow, can anyone beat this voice/data plan? dam i wish i can get this on my pda cell

[Abstract]

is there such thing as a $15 for 2 gig data plan???
i just called the retention dept, and the lady offered me $15 for 2 gigs because I told her $30 for 6 gigs is too much data...i told her all i need is 2 gigs for maybe half the price of $30...and she offered me $15 for 2gigs....is there such thing? I looked at rogers website and i dont see they offer this. Does this mean rogers has the ability to cap the data at 2 gigs and give me the $15 offer ?

She basically offered me this:

$20 voice plan:
250 unlimited w/e starting 6pm
unlimited rogers to rogers calling

+ $15 Iphone Value Pack:
- Call Display
- WhoCalled
- 2,500 sent txt msgs
- 2,500 Call Fwding minutes

+ $15 / 2 gig data plan (is there such thing or even possible?)

so $20+$15+$15 = $50 +saf/911+taxes = $64.90

[Lulz]

she probably just gave you 6GB for $15, heh

[surgimus]

I just about updated my plan today, but the visual voicemail made me not do it. Is it true you need a data package to have the visual voicemail?

[kit25]

This is what I was offered so far:

$25.37 (including tax and SAF). That is the out of pocket amount.

250 minutes
WE/WN 6pm
Caller id
Voice Mail
Call waiting
3 way conference

I believe that needs a 3 year contract.

However, the issue is they disallow me to get an iPhone even though I don't mind to get a $30 data plan.

In order to get an iPhone, I need to have a worse plan (WN 9pm) and pay more per month.

The first CSR offered me the plan and iPhone but she said she could not do my iphone part because they did not have stock.

I call yesterday and today. 2 CSR said the first CSR made a mistake. The plan she gave me had deep discount (they claimed there are $20 credit per month) and cannot upgrade to iPhone. Other phone is okay. :mad: :mad:

Any suggestion?

i think the csr is BS-ing you. in order to get the iphone you need to have a more exp plan? man...i can't explain how frustrated i am with rogers. one rep can make such a HUGE difference from another..FCK

if your voice plan is under 30 dollars, you have 249 for the iphone, plus admin fees depending on when your last HUP was and what tier you are. if your plan is over 31 dollars, then you pay 199 plus the fees i just mentioned.

call again and if they try to pull your leg again, tell them that.

[kit25]

I recently renewed my plan with Rogers for 3 years and got the 8GB iphone for 249+tax

My retention plan:
275 anytime minutes
Unlimited Evenings at 6PM and Weekends
CID + VM
1 year SAF credited
$20 + SAF + Taxes

My previous plan was:
250 anytime minutes
UL Evenings at 8PM and Weekends
CID + VM
$20 + SAF + Taxes

Was that a worthwhile deal?

i think you could've totally negotiated for more, like r2r and UL incoming. but again it depends on your tenure with rogers and the rep you got on the phone with.

[ondogkevin]

just finished the call with rogers retention dept, what they offered me for $20 is

250 mins + 50 mins bonus daytime
unlimited 6-8, weekend
unlimited R2R
call display, voicemail, call forward etc.
100 mins LD
500 text messages

I tried to get unlimited income call as well, but that guy said he cannot do anything because the plan is cheap enough. so I thanked for taking his time and still thinking if i shuold get it../ gonna try that later to see if i can get that .. :|

[kit25]

just finished the call with rogers retention dept, what they offered me for $20 is

250 mins + 50 mins bonus daytime
unlimited 6-8, weekend
unlimited R2R
call display, voicemail, call forward etc.
100 mins LD
500 text messages

I tried to get unlimited income call as well, but that guy said he cannot do anything because the plan is cheap enough. so I thanked for taking his time and still thinking if i shuold get it../ gonna try that later to see if i can get that .. :|

that's not bad dude. UL incoming is $10 in value, so the rep was probably right..
better off than what i got today.

called retentions today, and again, gave me some BS offer. it was for my mother's plan. she is the accont holder of 4 lines and has been with them since 1998?

currently she's on a $20 plan that includes 200 daytime min, UL e/w @ 8pm, and that is it. No CID. so $20 - $3 (better choice bundle) + SAF + 911 + tax, no contract.
i asked if some sort of monthly credit can be applied to her account based on her tenure, and that she only averages less than 100 mins every month.
they offered $10 monthly discount for 2 yrs commitment. i asked them to throw in CID credited with that and they won't budge. the last agent i talked to gave me this "i can only either give you the 10 monthly discount or the CID credit, can't give you both" ......yea right
so i said i will discuss with my mother about this and call back later.

what you guys think? bad luck with bad reps? it was the 3rd time i called btw.

[Mad.Whack]

that's not bad dude. UL incoming is $10 in value, so the rep was probably right..
better off than what i got today.

called retentions today, and again, gave me some BS offer. it was for my mother's plan. she is the accont holder of 4 lines and has been with them since 1998?

currently she's on a $20 plan that includes 200 daytime min, UL e/w @ 8pm, and that is it. No CID. so $20 - $3 (better choice bundle) + SAF + 911 + tax, no contract.
i asked if some sort of monthly credit can be applied to her account based on her tenure, and that she only averages less than 100 mins every month.
they offered $10 monthly discount for 2 yrs commitment. i asked them to throw in CID credited with that and they won't budge. the last agent i talked to gave me this "i can only either give you the 10 monthly discount or the CID credit, can't give you both" ......yea right
so i said i will discuss with my mother about this and call back later.

what you guys think? bad luck with bad reps? it was the 3rd time i called btw.

20-10-3 = 7$ a month. Do you blame him for not budging, that is already a hot deal.

[kit25]

20-10-3 = 7$ a month. Do you blame him for not budging, that is already a hot deal.

I actually do because with her account, something as mere as CID shouldn't be a problem to be included. Mind you it's $8.5 (the bundle discount is 15% of $10, not 20) plus 6.95 for SAF which is something that rogers shouldnt even be charging on a monthly basis. That's my opinion tho, i'll find out when i call them again.

[AKATheKing]

I just got offered this, not sure if it's good or not, opinions?

31.xx a month
300 Anytime minutes
1000 Long Distance Minutes
500 Texts
50 Picture Messages
VM/CID
UL Nights/Weekends @ 6

+

30.00 6gb Data Package

= 61.xx + taxes = roughly $70 a month.

I also bought an iPhone for $449.99, was this any good?

[Badman]

if there really is a $15 2GB I would be all over it. Maybe thats tomorrows special announcement and they have the code from a day earlier(I think i'm just dreaming)

[Lulz]

I just got offered this, not sure if it's good or not, opinions?

31.xx a month
300 Anytime minutes
1000 Long Distance Minutes
500 Texts
50 Picture Messages
VM/CID
UL Nights/Weekends @ 6

+

30.00 6gb Data Package

= 61.xx + taxes = roughly $70 a month.

I also bought an iPhone for $449.99, was this any good?

voice plan is decent...nothing great about it.

it doesnt have essential rogers to rogers or unlimited incoming...but then again you have 300 minutes instead of 200.

iphone price is just plain horrible.
when was the last time you renewewd your contract or did hardware upgrade?

[BenK]

anyone call today, is N95 restocked?

[kit25]

anyone call today, is N95 restocked?

friend called today
n95 is still oos

[brunes]

I actually do because with her account, something as mere as CID shouldn't be a problem to be included. Mind you it's $8.5 (the bundle discount is 15% of $10, not 20) plus 6.95 for SAF which is something that rogers shouldnt even be charging on a monthly basis. That's my opinion tho, i'll find out when i call them again.

I agree with you... SAF is such a scam on consumers. Simmilar to "fuel surcharges".

Just include in the price already! Stop trying to weasel around advertising laws, advertising prices you don't offer!

[zoravar]

Deal Done, yes i talked to a male this time. Also i didn't need to use my kid :lol:

I called with the intention of cancelling. I was set to go with Telus. Through my work place we had some decent offers, but nothing like what i received tonight through Rogers retention.

We have three cell lines with them:

1) 3 Year contract
$25
350 min
e/w starting at 6pm
unlimited incoming
vm/cid/cf/cw
500 SMS
50 MMS
R2R
100 LD
Monthly Credit of $5

+Two Months Free (Savings of $60)

So I pay $25 -$5 + 6.95 + .50 + taxes = $30.75

N95 @ $199 - $50 + no activation fee (savings of $85)


2) No contract
$25
350 min
e/w starting at 6pm
vm/cid/cf/cw
500 SMS
50 MMS
R2R
Monthly Credit of $5

$25 -$5 + 6.95 + .50 + taxes = $30.75

No phone


3)3 Year contract
$20
150 Mins
1000 Eve/Wkds
Cf/cw
Monthly Credit of $10

No phone

I pay $20 - $10 + 6.95 + 0.50+ taxes = 19.54

Over a 3 year period I save almost $1500.

I'm happy and done negotiating. I think i could've done better on #3, but we only use 50 mins a month on it.

Thanks again to everyone on this thread, and the N95 thread.

[Drizzt]

Well, I just called feigning ignorance, looking to cancel, and here is the initial offer:

$20/mo+SAF+911
250 daytime + UL e/w @6
(hidden -$5 for e/w to go from 8 to 6)
CID + VM

I asked about phones that have wifi and he mentioned
$250 8gb iphone
$350 16gb iphone
$199+$35 N95 8GB

Background info, I pay $60/mo currently (all in) for a the same plan (but included some txt's, and is only 150 min), and have been for 3 years (2 of which were off contract) - I know.. getting hosed!

I'll call back a bit later seeing what they can do on top of that.

[Lulz]

Well, I just called feigning ignorance, looking to cancel, and here is the initial offer:

$20/mo+SAF+911
250 daytime + UL e/w @6
(hidden -$5 for e/w to go from 8 to 6)
CID + VM

I asked about phones that have wifi and he mentioned
$250 8gb iphone
$350 16gb iphone
$199+$35 N95 8GB

Background info, I pay $60/mo currently (all in) for a the same plan (but included some txt's, and is only 150 min), and have been for 3 years (2 of which were off contract) - I know.. getting hosed!

I'll call back a bit later seeing what they can do on top of that.

$60/month for 3 years + 2 off contract = $60/month for 5 years.

the amount of revenue on your account is absolutely insane and you have all the cards to get a very good retention deal.

[zoravar]

I tried to look over the FAQ for 4-5 minutes but didn't find anything.
If you call them you can be sure on their exact rules.

I asked the rep about how the 30 day cancellation works. If you have a phone (hup upgrade) then you have 30 days or 30 mins of cell phone use to cancel.

If you upgrade your plan but do not get a hup upgrade, the 30 day cancellation policy does not apply to you.

I was surprised and asked him if he could verify, which he did.

Robbers..

[Drizzt]

$60/month for 3 years + 2 off contract = $60/month for 5 years.

the amount of revenue on your account is absolutely insane and you have all the cards to get a very good retention deal.

no no.. Sorry.. That's 3 years total. I was on a 1 year contract, and 2 off contract. I worded that poorly in the first post. Havent done a HUP, and my first cell was bought unlocked from Tiger Direct.

*I called back, looking for some text messages + unlimited incomming telling them of my better offer. The only sway offered was 125 txt messages free. I tried to get a bit more as 4/day is pretty low, but that seems to be it. I'll decide in the next few days.

[Moebiwankenobi]

Ok, after the 3rd call, here are the options for my renewal (contract actually expires in Nov 08):

Option 1:
3 year contract
$25/month
-250 Daytime
-UL E/W @6pm
-UL Incoming
-UL Rogers to Rogers

$5 for iPhone value pack (VVM/Whocalled/2500 Txt)
$30 6GB Plan

Option 2:

Same as 1 but with $35/month and 350 Daytime

Option 3:

Same as 1 but with $45/month and 700 Daytime

Option 4 (worst one in my opinion):

$35/month
250 Daytime
UL E/W @9!
My5

$7 for early Even at 6pm
$5 iPhone pack
$30 6GB plan

All plans DO NOT include SAF/911/GST

What do you guys think? I'm leaning towards #2 as it's closest to my usage patterns. I think this is a pretty good iphone plan, do you guys think I can swing anything more?

[arias86]

#1 or #2... only difference is 100 extra minutes, for 10$.... 10$ is not much..u can spend that on lunch in one day easily... i would go for number 1..you shouldnt go over your daytime minutes if you just ask people to call you back immediately (free incoming)

I'm gonna negotiate for number 1 once my contract expires

Ok, after the 3rd call, here are the options for my renewal (contract actually expires in Nov 08):

Option 1:
3 year contract
$25/month
-250 Daytime
-UL E/W @6pm
-UL Incoming
-UL Rogers to Rogers

$5 for iPhone value pack (VVM/Whocalled/2500 Txt)
$30 6GB Plan

Option 2:

Same as 1 but with $35/month and 350 Daytime

Option 3:

Same as 1 but with $45/month and 700 Daytime

Option 4 (worst one in my opinion):

$35/month
250 Daytime
UL E/W @9!
My5

$7 for early Even at 6pm
$5 iPhone pack
$30 6GB plan

All plans DO NOT include SAF/911/GST

What do you guys think? I'm leaning towards #2 as it's closest to my usage patterns. I think this is a pretty good iphone plan, do you guys think I can swing anything more?

[arias86]

This is not great if you're an existing customer.You should negotiate for free incoming/R2R

This is what I was offered so far:

$25.37 (including tax and SAF). That is the out of pocket amount.

250 minutes
WE/WN 6pm
Caller id
Voice Mail
Call waiting
3 way conference

I believe that needs a 3 year contract.

However, the issue is they disallow me to get an iPhone even though I don't mind to get a $30 data plan.

In order to get an iPhone, I need to have a worse plan (WN 9pm) and pay more per month.

The first CSR offered me the plan and iPhone but she said she could not do my iphone part because they did not have stock.

I call yesterday and today. 2 CSR said the first CSR made a mistake. The plan she gave me had deep discount (they claimed there are $20 credit per month) and cannot upgrade to iPhone. Other phone is okay. :mad: :mad:

Any suggestion?

[Moebiwankenobi]

#1 or #2... only difference is 100 extra minutes, for 10$.... 10$ is not much..u can spend that on lunch in one day easily... i would go for number 1..you shouldnt go over your daytime minutes if you just ask people to call you back immediately (free incoming)

I'm gonna negotiate for number 1 once my contract expires

I was waffling between 1 and 2 as well...I have a few days to decide. I definitely won't go over on #1 and it's a pretty good bet I won't on #2 but that's more like a 85% confidence vote! Depends on the month really.

Do you think I can get anything better? I'm pretty sure this is as much as my revenue and tenure will allow them to offer. ($60+/month for the last 3 years and $25/month for the last 6 months - Hup once)

[gman]

This is not great if you're an existing customer.You should negotiate for free incoming/R2R
Originally Posted by gman
This is what I was offered so far:

$25.37 (including tax and SAF). That is the out of pocket amount.

250 minutes
WE/WN 6pm
Caller id
Voice Mail
Call waiting
3 way conference

I believe that needs a 3 year contract.

However, the issue is they disallow me to get an iPhone even though I don't mind to get a $30 data plan.

In order to get an iPhone, I need to have a worse plan (WN 9pm) and pay more per month.

The first CSR offered me the plan and iPhone but she said she could not do my iphone part because they did not have stock.

I call yesterday and today. 2 CSR said the first CSR made a mistake. The plan she gave me had deep discount (they claimed there are $20 credit per month) and cannot upgrade to iPhone. Other phone is okay.

Any suggestion?

Hmm! But it is a $15 plan, are you sure it is still not good?

$15 + SAF (6.95) + 911 (0.5) = $22.45 x 1.13 = $25.37.

Does anyone get a $15 plan from Rogers retention and still be able to get an iPhone?

[Abstract]

ok so i called again and got another agent. she told me the previous agent misunderstood and said there was no such thing as $15 for 2gb . i knew it was too good to be true. that lady who offered me $15 for 2gb didn't know the difference b/w megabyte and gigabyte. wtf!! don't they train these agents at all? :befuddled

The best they could offer me was this:

- $20 + saf + 911
- 250 anytime minutes
- unlimited evenings and weekends from 6 pm ($5 monthly credit)
- Call Display
- Call Waiting
- unlimited local rogers to rogers (no charge)
- 100 cdn long distance


I tried to get text messaging and voice mail added to this deal as this would have sealed the deal for me, but none of the 4-5 different agents i talked to would budge on my haggling. All of them said "the system won't allow them to add voice mail or txt msging to this deal". is this a common response by these agents? this is my first time calling retentions. I already called 4-5 times and they have all noted our conversations on their system. I'm 1.5 yrs into my 3-yr contract. As for data, all of them wouldn't give me discount for the $30/6gig data. I'm still unsure if I really need data...i'm leaning towards just sticking w/ the voice plan for the iPhone.

What you guys think? Is this offer good enough or I can do better? Based on your experience, is this normal for them to not budge on any more additions to the $20 voice plan offer like voice mail or txt msging because the system won't allow it????

[kit25]

Hmm! But it is a $15 plan, are you sure it is still not good?

$15 + SAF (6.95) + 911 (0.5) = $22.45 x 1.13 = $25.37.

Does anyone get a $15 plan from Rogers retention and still be able to get an iPhone?

you can get the iphone with any voice plans..just that the price will be $50 more than the listed price if your plan is under 31 bucks

[jon604]

you can get the iphone with any voice plans..just that the price will be $50 more than the listed price if your plan is under 31 bucks

How do you get that $15 plan? That's usually a $20 plan.. Your HUP can get the iphone as listed depending on your HUP revenue. I didn't pay $50 more and I have a $25 plan. They do try to force the $30 data plan on you and in stores too but some give you a $50 credit.

[Moebiwankenobi]

ok so i called again and got another agent. she told me the previous agent misunderstood and said there was no such thing as $15 for 2gb . i knew it was too good to be true. that lady who offered me $15 for 2gb didn't know the difference b/w megabyte and gigabyte. wtf!! don't they train these agents at all? :befuddled

The best they could offer me was this:

- $20 + saf + 911
- 250 anytime minutes
- unlimited evenings and weekends from 6 pm ($5 monthly credit)
- Call Display
- Call Waiting
- unlimited local rogers to rogers (no charge)
- 100 cdn long distance


I tried to get text messaging and voice mail added to this deal as this would have sealed the deal for me, but none of the 4-5 different agents i talked to would budge on my haggling. All of them said "the system won't allow them to add voice mail or txt msging to this deal". is this a common response by these agents? this is my first time calling retentions. I already called 4-5 times and they have all noted our conversations on their system. I'm 1.5 yrs into my 3-yr contract. As for data, all of them wouldn't give me discount for the $30/6gig data. I'm still unsure if I really need data...i'm leaning towards just sticking w/ the voice plan for the iPhone.

What you guys think? Is this offer good enough or I can do better? Based on your experience, is this normal for them to not budge on any more additions to the $20 voice plan offer like voice mail or txt msging because the system won't allow it????

it's not a bad plan considering you are only 1.5 into the contract. You would probably get a better deal if you waited another months. And as for "not allowing" well it's sometimes the truth as in they can't discount any further but they can add stuff if they want. For example, the few plans I had listed prior won't allow me to add a My5 package to it. Even if I choose to pay. So that's something to consider since I even offered to pay for it.

Maybe the codes interfere with the discount codes so it will break your plan if you tried.

To compare, the EPP plan on Telus that everyone loves so much has this:

$17.30
200daytime UL e/w @6
CID/basic VW
No text message bundle at all
+ SAF + 911 + Tax

[arias86]

Actually, that IS good for 15$. I get all of that plus per second billing and minus 50 daytime minutes for 20$. However, if I were you I would pay 10$ more and add both R2R and free incoming if possible, negotiate a little more, tell them you're willing to pay a little more for some additional features. For me incoming and R2R is important. Especially considering you're going on a 3 year plan with this, you want to make sure u have the best plan possible, even if its a little bit more than 15$. Remember your negotiating power ends once your on a 3 year contract..... they're not gonna believe you if you call back saying you wanna cancel.. the charges would be waaaay too much.


Hmm! But it is a $15 plan, are you sure it is still not good?

$15 + SAF (6.95) + 911 (0.5) = $22.45 x 1.13 = $25.37.

Does anyone get a $15 plan from Rogers retention and still be able to get an iPhone?

[arias86]

I guess see what is important for you... the only extra things i can think of are features like who called, text messaging plans, and long distance.. but those things aren't that important for me.... what would REALLy help is a credit on a phone like the iPhone... you're signing a 3 year so you might as well be really happy with what you have. A credit would be nice, but don't have experience calling in and asking for credits on phones.. I'm gonna negotiate once my contract expires.

I was waffling between 1 and 2 as well...I have a few days to decide. I definitely won't go over on #1 and it's a pretty good bet I won't on #2 but that's more like a 85% confidence vote! Depends on the month really.

Do you think I can get anything better? I'm pretty sure this is as much as my revenue and tenure will allow them to offer. ($60+/month for the last 3 years and $25/month for the last 6 months - Hup once)

[Moebiwankenobi]

I guess see what is important for you... the only extra things i can think of are features like who called, text messaging plans, and long distance.. but those things aren't that important for me.... what would REALLy help is a credit on a phone like the iPhone... you're signing a 3 year so you might as well be really happy with what you have. A credit would be nice, but don't have experience calling in and asking for credits on phones.. I'm gonna negotiate once my contract expires.

Well whocalled and 2500 txts and VVM is included for only $5 on all these plans so I can definitely live with that.

As for iphone pricing, I get it for the new customer price so $199/299 depending on size. They waive the $35 admin fee for the HUP.

[kit25]

How do you get that $15 plan? That's usually a $20 plan.. Your HUP can get the iphone as listed depending on your HUP revenue. I didn't pay $50 more and I have a $25 plan. They do try to force the $30 data plan on you and in stores too but some give you a $50 credit.

yep, you are absolutely right. but it's just easier to inform people on here with the general pricing for EVERYONE that has their voiceplan under 31 dollars. for me i am quoted 224 for the iphone + tax, no admin fees.

yea..they try to squeeze that data plan into your account in stores because they get commissions, and also they were given a quota i believe.

[kit25]

I agree with you... SAF is such a scam on consumers. Simmilar to "fuel surcharges".

Just include in the price already! Stop trying to weasel around advertising laws, advertising prices you don't offer!


Glad at least one person agree with me here lol.

anyways. called retention today and got what i wanted for my mother's line.

this is what she has right now

$20 plan

- 200 daytime
- UL e/w @ 8
- CID credited
- $10 monthly credit
- 15% discount better choice bundle $1.5

in total it comes down to 8.5 + saf + 911 + tax = 18.02

nothing spectacular but better than her paying 27.63 a month while she only uses 100 of those mins

[e1e0n]

Need an advise.

I have been on a family plan with 2 lines for about 3 years(before 2 years I was on another plan with one line). I had 2 HUP at different times. Does HUP counts against whole plane or just one line? I did upgrade on each line once at a different times. Does it mean that both lines are on a 3 contract from last HUP or each line counts from its HUP. Also my plan is $50 for 150 day mins + 150 bonus, between as calling, network features included and I got them to include free CID on both lines (not free but credited every month). I only use one line and second is for my wife and she doesnt use too much (mostly communicate with me). What can I do to get better plan? Should I cancel one line and pay penalty (few months remains on that one, if HUP counts for each line independently). What do you think? I would like to get N95 but stuck in this contract for 3 years again??? No way!

total: $50+SAF+911+taxes!!!

Leo

[hoon]

just call and ask...
depending on the rep you may get a good plan without a contract..
most good retention plans require a contract tho...it's hard to say.
that's what retention plans are...to keep the customer.. keep them in a contract so they don't leave...
b/c if they were to give you a good plan without a contract and you left, wouldn't that defeat the whole purpose of a retention plan?
they give you a good plan so you can leave??

BUT like i said, depends on the rep and your record. good luck

[xeodragon]

Glad at least one person agree with me here lol.

anyways. called retention today and got what i wanted for my mother's line.

this is what she has right now

$20 plan

- 200 daytime
- UL e/w @ 8
- CID credited
- $10 monthly credit
- 15% discount better choice bundle $1.5

in total it comes down to 8.5 + saf + 911 + tax = 18.02

nothing spectacular but better than her paying 27.63 a month while she only uses 100 of those mins

Are you serious?

[Drizzt]

The 2nd time I called in, I was told that they cant give more credits than the SAF amount, so they only had $1 to work with on an offer for:

$20
250 dt min
UL e/w @6 ($5 cred from 8:00)
VM, CID
125 Txt msgs

I wouldnt mind getting VVM, UL incoming, ~500 txt msgs, and/or 100 CAD LD Mins, but I dont want to call in too much.

Do people not get any HUD offers when looking at the IPhone? I am a 3 yr customer @ $60/mo, off contract, with no HUD used to date.

[jon604]

As someone mentioned on here, they will give you the phone as a new customer at $199 8gb or $299 16gb but they won't mention it. Also something about a $30 credit. Just happy to get a 16GB phone.. most are sold out in town.

yep, you are absolutely right. but it's just easier to inform people on here with the general pricing for EVERYONE that has their voiceplan under 31 dollars. for me i am quoted 224 for the iphone + tax, no admin fees.

yea..they try to squeeze that data plan into your account in stores because they get commissions, and also they were given a quota i believe.

[hamzanaeem002]

hey i need some advice people..
My current plan with Rogers is (contract is expired):

350/Unltd Early EVE/Wkds Plan
Call Display
First Incoming Minute Free
Enhanced Voice Mail
I also have $20 credit on the account and I receive a 10% Vip discount as well
I am current paying around $75

I want to renew my contract for three years because I want an Iphone
I am hoping I can get a plan like this:
500 or 750/ Unltd Early Eve/ Wkds Plan
Enhanced Voice Mail
Call Display
Unlimited Incoming
Free R2R
and 100 Canadian LD minutes

I have been a customer with rogers for about 10 years now so do you think I will be able to get a plan like this? If so what should I say to the Retention Rep? Thanks

[MMMM]

My wife and I need a plan which allows business use on one phone(wifes HTC touch) and heavy long distance on my phone (HTC TYTN) as I go to school in a separate province.

After huge problems with my family plan a nice lady in retentions has helped incredibly. Previously a CSR had set up a family plan with (2 lines) each phone having a $5 1000 Long Distance add on. Well the family plan comes with Between Us LD built in so the $5 add on was supposed to give us the extra long distance minutes. Unfortunetly the Rogers Computers kept screwing:D up and I had to call in each month to fix the overage charges.
Bottom line deal with retentions if you can.

After spending 2 hours on the phone with Rogers yesterday and 4 separate depts, my wife and I hopefully have a plan which works.


My HTC TyTN English

My Current Price Plan
700/Unlimited Eve/Wknds Plan - $45.00

Unlimited Incoming Calls Opt.
700 Weekday, Unltd Eve/Wkend
Additional Services
Call Forward/Trans.Pay Per Use
Detailed Billing
125 Sent/Unlim Received Text
Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
911 Emergency Svc Access Fee - $0.50 - Monthly
Discount(s)
Monthly Plan Credit - To be removed on 22/07/2011
Monthly Plan Credit - To be removed on 22/07/2011
Incoming Calling Opt. Cr - To be removed on 22/07/2011
Monthly Fee Credit
33.3% Value Pack Add-on Disc.
Essentials
$11 Value Pack
Unl. Canadian LD Option
Unlimited Incoming Calls Opt.

My wife's Touch plan is identical. Thus the toal cost is $104.95

[merijaan]

Hello all.

Well i called rogers today and spoke with cus relation. DId not have a good experience. I told her that my contract is expired and that i am looking for a good deal and virgin offered my a good deal so i am planning move my number. She asked me if i have gone through the process from them? i said not yet i just want to confirm with you guys if i am transfer and you won't charge me anything extra. She told me no you can transfer your number with them and i told her you know i have been with you guys for 10 years and that i was looking for a good deal so they(VIRGIN MOBLIE) offered me one she said ok thanks for calling rogers. Have a nice day. And hung up i was shocked on that as well but yeh hard luck with me......

Any sugguestion guys my current plan is

200 day time
ul eve and weekend at 6pm
vm, cid, saf,tax = $45.00

and yes i have been with them for 10 years now

[PeterJMoss]

Question for those getting retention plans - do you have to re-up your contract? My contract is coming due in April '09 and while I'd like to save some $$$, I don't want to get locked in for years again.

[EbonyRose]

Just a quick question, let's say I sign a contract for year with a bunch of monthly credits, when my contract ends, do those credits automatically get removed?

[shopper-X]

Just a quick question, let's say I sign a contract for year with a bunch of monthly credits, when my contract ends, do those credits automatically get removed?

If you have not already, create a Rogers online account and attach your wireless account to it.
Once that is done, login and click "Manage My Wireless Services" in the bottom left corner, there you will the expiry date on your monthly credits.

Monthly credits expire with the contract in most cases.

[hamzanaeem002]

Just called in they offered me this with a three year contract:
275 Anytime Minutes
6 PM evening and weekends UnlTD
U/l Rogers to Rogers
100 LD (canada wide)
Unlimited Incoming
Enhanced Voice Mail
Call Display+Who called+ Name Display

They offered me this for $60.40 per month which includes all taxes and system access fees. What do you guys say should I go for it?

[IGetMoney]

Just called in they offered me this with a three year contract:
275 Anytime Minutes
6 PM evening and weekends UnlTD
U/l Rogers to Rogers
100 LD (canada wide)
Unlimited Incoming
Enhanced Voice Mail
Call Display+Who called+ Name Display

They offered me this for $60.40 per month which includes all taxes and system access fees. What do you guys say should I go for it?

Naw I doubt it, this is what most people are getting:
250 minutes
6 PM evening and weekends UNLTD
U/L Rogers to Rogers
100 LD Canada Wide
Unlimited Incoming
Call Display
for around $25 with all taxes and system access fees, that's my plan right now :RAZZ:

[Badman]

woah hamzanaeem002: I could understand if your getting data with that but that ain't a good deal at all. (BTW: how long have you been with them?)

[nevy12]

I am just dying to get a rogers rentention plan WITHOUT renewing my contract..right now I only have
My5
$25+SAF+911= $36 or something

By seeing my plan u can see how desperate I am plz any advice is great...Thanks in advance...

[mrdevil]

i've been with rogers since '01
right now i have
250 daytime min
unlimited eve/wn @ 8
1000 ld min
cid, r2r
for $20 + SAF + 911

think i can negotiate more? 1 year left on contract. also trying to get a the 6gig data plan but dont wanna pay $30 :evil:

[Digo]

I am just dying to get a rogers rentention plan WITHOUT renewing my contract..right now I only have
My5
$25+SAF+911= $36 or something

By seeing my plan u can see how desperate I am plz any advice is great...Thanks in advance...

First of all don't sound so desparate. Just call them up and say you were offered the $17 plan from Telus which includes 200 anytime mins, unlimited eve/wkds, voice mail, caller id, and free incominig. And throw in or change whatever else you want.

See what they say. If that doesn't work, then try another time or try another strategy.

The one strategy that has worked for me in the past is that I told them I was laid off and I can't afford to pay for the contract anymore. Asked them if there was a way to reduce my plan in some way, as othwerise I would have to cancel. They gave me $10 credit every month for a year.

[djgee]

I am just dying to get a rogers rentention plan WITHOUT renewing my contract..right now I only have
My5
$25+SAF+911= $36 or something

By seeing my plan u can see how desperate I am plz any advice is great...Thanks in advance...


How long have you been a Rogers Wireless customer? My theory has always been meet the retentions rep half way and chances are, you'll get what you want. For example, when I call in, I always tell them how great Rogers has been to me over the years (I've been with them for almost 10 years now). Then, I ask them about a feature (i.e. CID or Unlimited Incoming, etc.) to see what they could do. Before I finish though, I always say that since I'm a happy camper, I don't mind signing up for 3 years.

I know that some people are hesitant in signing a contract again when negotiating, but I firmly believe that it has worked for me. The bottom line is, I don't really care if I'm locked in for 10 years as long as I'm getting my bang for the buck.

I used pay over $100 a month for a voice/data plan combo. After speaking to retentions, I managed to save almost half of that! Since then, I've added the 6GB plan so I'm paying a bit more now. I was accustomed to paying >$100 a month that I decided to get a second line for my business.

Line 1:

275 minutes anytime
unlimited evenings/weekends after 5pm
unlimited incoming
R2R
6GB BB data
CID
VM
Call forwarding
Roadside assistance
500 text/50 MMS
100 CAD LD minutes

Total including SAF/911 and taxes: $69.44

Line 2:

275 minutes anytime
unlimited evenings/weekends after 8pm
unlimited incoming
R2R
CID
Call forwarding
500 text/50 MMS
100 CAD LD minutes

Total including SAF/911 and taxes: $25.37

[EbonyRose]

If you have not already, create a Rogers online account and attach your wireless account to it.
Once that is done, login and click "Manage My Wireless Services" in the bottom left corner, there you will the expiry date on your monthly credits.

Monthly credits expire with the contract in most cases.

It doesn't say an expiry date on my account, but I'm assuming it does go away after my contract ends. Guess that means I HAVE to re-negociate my plan before my contract ends every year. That's gonna be a pain.

[hamzanaeem002]

woah hamzanaeem002: I could understand if your getting data with that but that ain't a good deal at all. (BTW: how long have you been with them?)

I have been with them for 7 years and since 03 I haven't been in a contract. What do you guys think I should say if i call again? This will be my third time calling.

[Abstract]

- $20 + saf + 911
- 275 anytime minutes
- unlimited evenings starting from 6pm and free weekends
- Unlimited local incoming calls
- Call Display
- Call Waiting
- unlimited local rogers to rogers
- 100 cdn long distance

I called liked 6-7 times, and this is the best I can get. I wanted voice mail and txt msg really bad, but all agents said they couldn't add it to their system based on the promo plan i was offered. Keep in mind, I was going in with 1.5yrs left in my 3 year contract. i was also offered the 16gb iphone for $299...they waived the admin and hup fees....

[hamzanaeem002]

- $20 + saf + 911
- 275 anytime minutes
- unlimited evenings starting from 6pm and free weekends
- Unlimited local incoming calls
- Call Display
- Call Waiting
- unlimited local rogers to rogers
- 100 cdn long distance

I called liked 6-7 times, and this is the best I can get. I wanted voice mail and txt msg really bad, but all agents said they couldn't add it to their system based on the promo plan i was offered. Keep in mind, I was going in with 1.5yrs left in my 3 year contract. i was also offered the 16gb iphone for $299...they waived the admin and hup fees....

What did you say each time you called? Thanks LMK

[TypeS_A-Spec]

Just did a hardware upgrade for the Iphone 3g 16GB. Ive negotiated a voice plan about two months ago for a K850i, but decided to wait for the Iphone. I previously had the old one but sold it. After calling a couple of reps who wouldn't give me the iphone and the plan that was offered to me with the K850i, I almost gave up. Decided to try one more time 2 nights ago and talked to a very nice rep who gave me the plan and the Iphone 16gb for $349 + tax with no admin fee.

My plan now currently is:

$25 + SAF + Tax

275 Minutes
Unlimited Evenings and Weekends @ 6
Call ID
R2R
Unlimited Incoming Calls
100 LD Minutes
500 Text Message
50 Video and Picture Message

If I got 2500 text I would love this plan to death, but this is still good enough. Let me know what you guys think on how I did.

[EbonyRose]

Just did a hardware upgrade for the Iphone 3g 16GB. Ive negotiated a voice plan about two months ago for a K850i, but decided to wait for the Iphone. I previously had the old one but sold it. After calling a couple of reps who wouldn't give me the iphone and the plan that was offered to me with the K850i, I almost gave up. Decided to try one more time 2 nights ago and talked to a very nice rep who gave me the plan and the Iphone 16gb for $349 + tax with no admin fee.

My plan now currently is:

$25 + SAF + Tax

275 Minutes
Unlimited Evenings and Weekends @ 6
Call ID
R2R
Unlimited Incoming Calls
100 LD Minutes
500 Text Message
50 Video and Picture Message

If I got 2500 text I would love this plan to death, but this is still good enough. Let me know what you guys think on how I did.

Your plan is around what everyone else is getting, it's a good deal, considering I know some people who are paying at least $36 for less than that. Did you have to sign a three year contract?

[napoleon1769]

What is the hours of operation?

[Lulz]

Those people who have more than 1 line on their account:


TRY GETTING FREE/CHEAP PHONE WITHOUT CONTRACT EXTENSION on another line after doing HUP

Here's my story:

I did HUP for iPhone and of course all my revenue was reset.
I called retentions few hours after doing HUP and asked about another line.

I got lucky and the rep offered me sony ericsson w580 FOR FREE NO CONTRACT EXTENSION even though my revenue was reset from doing HUP

All I said is that the other user needs a phone badly and my mom is fine with cheapest phone Rogers offers as long as there's no contract extension (both me and my mom's line were 1 year into 3 year contract)

the rep was super nice and asked what phone she liked, and i said: "Anything pink" so he shipped me free sony ericsson w580 pink.

If you are wondering how it's possible to get phone for free without contract extension:
Technically, there was contract extension...
The rep extended the contract by 2 years...but since my mom already had 2 years left on her contract, her contract did not change at all (signing a 2 year contract with 2 years left leaves no changes to contract)

I received the phone by Canada Post (Rogers started using Canada post recentely and not only UPS) 2 days later:

http://i38.tinypic.com/2rp38r7.jpg

[brownman87]

i been a rogers customer since March 08, so about 5 months, and everytime i call retentions I get something added. What happend was I took a basic retention plan and opted for only 1 year and didnt take a HUP> I did that so i can add more things in each call, and my contract got extended this month for another 1 year because I added incoming> just an extension of 3 months, big whoop.
presently I got this

200 anytime
Even/wkend from 6
free incoming
Rogers 2 rogers
CID
---20 b4 SAF and taxes

=31.xx


------------
if you were me, would you have the balls to renegotiate for more ie. bring the price down 5 more bucks, some texting would be nice, so would vm.

apart from that my second and important question is: i went to a rogers store and they said that im not up for renewal til next year on the date I origially signed? I was thinking of getting the iphone, and selling it

[arias86]

that is a great plan!

Just did a hardware upgrade for the Iphone 3g 16GB. Ive negotiated a voice plan about two months ago for a K850i, but decided to wait for the Iphone. I previously had the old one but sold it. After calling a couple of reps who wouldn't give me the iphone and the plan that was offered to me with the K850i, I almost gave up. Decided to try one more time 2 nights ago and talked to a very nice rep who gave me the plan and the Iphone 16gb for $349 + tax with no admin fee.

My plan now currently is:

$25 + SAF + Tax

275 Minutes
Unlimited Evenings and Weekends @ 6
Call ID
R2R
Unlimited Incoming Calls
100 LD Minutes
500 Text Message
50 Video and Picture Message

If I got 2500 text I would love this plan to death, but this is still good enough. Let me know what you guys think on how I did.

[EbonyRose]

Those people who have more than 1 line on their account:


TRY GETTING FREE/CHEAP PHONE WITHOUT CONTRACT EXTENSION on another line after doing HUP

Here's my story:

I did HUP for iPhone and of course all my revenue was reset.
I called retentions few hours after doing HUP and asked about another line.

I got lucky and the rep offered me sony ericsson w580 FOR FREE NO CONTRACT EXTENSION even though my revenue was reset from doing HUP

All I said is that the other user needs a phone badly and my mom is fine with cheapest phone Rogers offers as long as there's no contract extension (both me and my mom's line were 1 year into 3 year contract)

the rep was super nice and asked what phone she liked, and i said: "Anything pink" so he shipped me free sony ericsson w580 pink.


Make sure your mom checks it over thoroughly, because my boyfriend got the white one last year from Rogers and had to go through three of them, before he got a non-defective one. Even the one he kept is still giving him problems and he had to send it in for repairs lately. He had the most problems with the alarm, it was very inconsistent. Just a heads up.

[shopper-X]

Make sure your mom checks it over thoroughly, because my boyfriend got the white one last year from Rogers and had to go through three of them, before he got a non-defective one. Even the one he kept is still giving him problems and he had to send it in for repairs lately. He had the most problems with the alarm, it was very inconsistent. Just a heads up.

We have this phone in white on line 2 and no problems yet.
What is the defective issue? What should we be looking out for?

[EbonyRose]

We have this phone in white on line 2 and no problems yet.
What is the defective issue? What should we be looking out for?

Well, the most common problem was the alarms not working properly (sometimes going off, sometimes not), or his ringtone changing itself. It also freezes on him quite often, so he keeps having to turn it off and back on all the time. The hardware itself, the power button got stuck a couple of times, once it actually got pushed into the phone and I had to pull it out with a pair of tweezers. He had to repair it recently, because his selection keys got stuck, so he couldn't make any calls, or check his text messages. It also kept turning off by itself randomly, so he had to take it in for repairs. He's only had the phone for about 9-10 months and he doesn't abuse it, or anything.

My friend also claims that the screen is really flimsy, so be careful with it. She got two of these phones last year, because she kept breaking the screen. Needless to say after the second time, she bought another phone, but then again, she may have just been very careless. If yours is fine so far, I wouldn't worry about it too much.

[nevy12]

I am just dying to get a rogers rentention plan WITHOUT renewing my contract..right now I only have
My5
$25+SAF+911= $36 or something

By seeing my plan u can see how desperate I am plz any advice is great...Thanks in advance...

Thanks so much guys for the help but just to be extra prepared how about if they continue to say no and that I have to renew my contract cuz I don't wana leave mostly cuz I have to pay that stupid cancellation fee...Any help or advice would be good thnx so much!!

[da1nonly_jsa]

Just did a hardware upgrade for the Iphone 3g 16GB. Ive negotiated a voice plan about two months ago for a K850i, but decided to wait for the Iphone. I previously had the old one but sold it. After calling a couple of reps who wouldn't give me the iphone and the plan that was offered to me with the K850i, I almost gave up. Decided to try one more time 2 nights ago and talked to a very nice rep who gave me the plan and the Iphone 16gb for $349 + tax with no admin fee.

My plan now currently is:

$25 + SAF + Tax

275 Minutes
Unlimited Evenings and Weekends @ 6
Call ID
R2R
Unlimited Incoming Calls
100 LD Minutes
500 Text Message
50 Video and Picture Message

If I got 2500 text I would love this plan to death, but this is still good enough. Let me know what you guys think on how I did.

Great plan!

Last night, I settled on something that suits my wife's useage... It's not the greatest plan but it's cheap and gets her the features she'd use... she's not a heavy cell phone user so...

250 minutes
6pm and weekends
r2r (most of her friends on rogers)
call display
500 text
50 vid and pics
call forwarding (which is the big key to this deal for her)

$18 + SAF + taxes

could've also got voice and unlimited calling for $25 but I opted for call forwarding to save more $$$ on my bill (save $7 more... so pay $18 instead)...

here's my theory on call forwarding...
she already gets 250 mins during the day... which I doubt she will use since most of her friends are on rogers so it's free r2r... she won't be on the phone until after she's done work so 6pm is a good start time for her... any other minutes will be covered with call forwarding. she can forward to work, home or when she's with me to my work cell phone (which is free paid by work)... and where ever she forwards too will always give her voicemail that she can check.... so I think i've covered all her needs...

this might work for some of you that want to pay a little less... instead of getting some features you might not necessarily use...

i've seen much better deals than mine but this seems decent enough...

after everything has been totalled (SAF+911+taxes) including bundled discounts my bill comes out to about $24 for everything... much better than the $37 i pay now with less features...

i got offered the iphone 8gb at $225 but settled on the n95 at $199 primarily for the 5mp camera... i almost went with the k850 a month ago when i tried retentions last time...

thanks rfd... good luck all.

[Moebiwankenobi]

FYI and Question:

FYI: for those that were offered a deal, make sure they actually note this on your account. I just had to go through all these hoops to "reconfirm" my offer. I'm thinking that morning staff aren't very happy about being there.

Question: For those that did a HUP to an iPhone, what was your quoted shipping time? I was quoted 10 business days for them to get it to me and their excuse (the first csr said they didn't have any and I would have to keep calling back and the second one said they did but it would take 10 days) was that they are lagging behind in processing orders.

[shopper-X]

Well, the most common problem was the alarms not working properly (sometimes going off, sometimes not), or his ringtone changing itself. It also freezes on him quite often, so he keeps having to turn it off and back on all the time. The hardware itself, the power button got stuck a couple of times, once it actually got pushed into the phone and I had to pull it out with a pair of tweezers. He had to repair it recently, because his selection keys got stuck, so he couldn't make any calls, or check his text messages. It also kept turning off by itself randomly, so he had to take it in for repairs. He's only had the phone for about 9-10 months and he doesn't abuse it, or anything.

My friend also claims that the screen is really flimsy, so be careful with it. She got two of these phones last year, because she kept breaking the screen. Needless to say after the second time, she bought another phone, but then again, she may have just been very careless. If yours is fine so far, I wouldn't worry about it too much.

Thanks.
My fiancée is not a big talker and just learning to text on it so not a lot of usage. She does however throw it in to the black hole (her purse) a lot and that makes me cringe.
She did have the SIM card pop-out randomly (screen says Insert Sim) but that was because we did not "Click" it in, just let the battery hold it.

Again thanks, we keep an eye out for these problems.

[Abstract]

hamzanaeem002, i basically just basically haggled. i told her how i was paying so much and that i regret signing this contract because i'm paying so much compared to a bell offer i got etc...sometimes you gotta be lucky w/ an agent....keep in mind if you call too much, they will know!!! every call you make, each agent puts a note on your account of what the conversation you had was about - they have conversation ID# inputted on your account ....so keep this in mind. Everytime you get a new agent, they will look back at all your previous conversations you had to see where you left off w/ the previous one. Hope this helps.

[Abstract]

Just did a hardware upgrade for the Iphone 3g 16GB. Ive negotiated a voice plan about two months ago for a K850i, but decided to wait for the Iphone. I previously had the old one but sold it. After calling a couple of reps who wouldn't give me the iphone and the plan that was offered to me with the K850i, I almost gave up. Decided to try one more time 2 nights ago and talked to a very nice rep who gave me the plan and the Iphone 16gb for $349 + tax with no admin fee.

My plan now currently is:

$25 + SAF + Tax

275 Minutes
Unlimited Evenings and Weekends @ 6
Call ID
R2R
Unlimited Incoming Calls
100 LD Minutes
500 Text Message
50 Video and Picture Message

If I got 2500 text I would love this plan to death, but this is still good enough. Let me know what you guys think on how I did.

I basically got the same deal as you but mine is $20 minus 500txt msgs/50 vid&pic msg that you got. I tried to ask for text messaging. But they said it was impossible to add free text msging with the offer i was getting according to their "system". She told me to get txt msging added to this promo plan, I would have to pay $5 extra.

I'm assuming basically you're paying $5 extra for the text msging. Did the agent offer it like that? If so, was it $5 extra for both text and the 50 Video and Picture Message?

[lawplanet]

They are really cracking down. Most of the reps won't even ask why.. i called twice this morning and no luck.

"yeah i need to cancel my phone"
"can i ask why?"
"ohh i have a better plan with my company that offers xxx for 20 bucks. you guys can't match that"

"oh, i'm sorry to hear, let me see, yeah it's gonna cost you 200 bucks to cancel. are you sure?"

"yeah. well i've been a customer with you for 8 years, it's kinda hard to let this plan go... altho the company plan only saves me 15 bucks a month, i figured that adds up to a lot in the end"

"well, why dont' i just credit you 15 dollars and you won't have to worry"

"ok...."

"hey can you throw in the iphone at no admin fee?"
"no..."

"ok... well 15 credit is better than nothing! thanks!"

"np. btw do you want unlimited incoming for 10 dollars?"

"errr not at this time. but thanks"

[arias86]

15$ is pretty good considering you didn't sign/extend a contract... I would take it any day:P .. I think generally people end up with good plans, fees waived, etc. cuz they extend their contracts.. is that right everyone?

I hope they don't get even more stingy when I call once my plan finishes in Oct.

They are really cracking down. Most of the reps won't even ask why.. i called twice this morning and no luck.

"yeah i need to cancel my phone"
"can i ask why?"
"ohh i have a better plan with my company that offers xxx for 20 bucks. you guys can't match that"

"oh, i'm sorry to hear, let me see, yeah it's gonna cost you 200 bucks to cancel. are you sure?"

"yeah. well i've been a customer with you for 8 years, it's kinda hard to let this plan go... altho the company plan only saves me 15 bucks a month, i figured that adds up to a lot in the end"

"well, why dont' i just credit you 15 dollars and you won't have to worry"

"ok...."

"hey can you throw in the iphone at no admin fee?"
"no..."

"ok... well 15 credit is better than nothing! thanks!"

"np. btw do you want unlimited incoming for 10 dollars?"

"errr not at this time. but thanks"

[TypeS_A-Spec]

I basically got the same deal as you but mine is $20 minus 500txt msgs/50 vid&pic msg that you got. I tried to ask for text messaging. But they said it was impossible to add free text msging with the offer i was getting according to their "system". She told me to get txt msging added to this promo plan, I would have to pay $5 extra.

I'm assuming basically you're paying $5 extra for the text msging. Did the agent offer it like that? If so, was it $5 extra for both text and the 50 Video and Picture Message?

I just added the $5 messaging pack to the plan. I need text messages so I thought I can live paying an extra $5 for 500 text. Else I would be paying $20 as well.

[Abstract]

I just added the $5 messaging pack to the plan. I need text messages so I thought I can live paying an extra $5 for 500 text. Else I would be paying $20 as well.

Does the $5 txt msg plan include the 50 Video and Picture Message?

[TypeS_A-Spec]

Does the $5 txt msg plan include the 50 Video and Picture Message?

It includes 500 text messages and 50 Video and Picture Messages.

[ericchops]

All depends on the CSR u get.
Called a few times and finally got one who actually gave me things i didn't ask for.

$21+SAF+tax
250 min
ultd E/W 6pm
R2R, Call Forwarding
100 LD
$11 Value pack (CD, VM, 125 txts, Who called, etc..)
so comes to about $32 total all in.
I'm happy..

[JL2002]

just got off the phone and upgraded my plan with no contract...

250 minutes
E/W @ 8pm
R2R
1000LD
$20 Value Pack (browsing, 2500 txt, 1000 vid/pic message, CID/Name Display, VM etc...)

for $25/mth...

before it was $20 without the 1000LD and $20 Value Pack....

[Moebiwankenobi]

So I didn't wait for the iphone to be sent to me and went to a store. Funny thing is that the 16GB iphone should have cost me $349.99 -$50 bill credit but when I was in store doing the HUP (price plan was already renewed for 3 years and data added - $75/mth) they only charged me $249.99 for the 16GB! And the contract I signed at the store said that it was BEFORE any bill credits and such.

Does anyone have experience with this? Can I hold Rogers to this price if they try and charge me $349 on the bill?

[EbonyRose]

Just a heads up, the N95 is still OOS. I asked if I could pick up at a Rogers store, but they said they couldn't do that, because of the price I'm paying. *sigh*

[boonjaca]

Do you guys call the general number and asked to be switched to retention? Also for the iphones, are you getting it through retention or through the special "iphone" department?

[Magoomba]

Question for the folks getting the 3G iPhones.
Are you getting them in a timely manner or are they backlogged at all?
Thanks.

[mrdevil]

for those of you that are extending your contracts, have you guys thought about the GSM market getting more competitive (at least in BC) with new telecom companys coming in as early as the end of the year?

[McLaren]

Do you guys call the general number and asked to be switched to retention? Also for the iphones, are you getting it through retention or through the special "iphone" department?

Please refer to this thread dorkwad

http://www.redflagdeals.com/forums/showthread.php?t=611938&highlight=iphone

[Moebiwankenobi]

Do you guys call the general number and asked to be switched to retention? Also for the iphones, are you getting it through retention or through the special "iphone" department?

Just regular retention can offer you the iphone. I was able to get my hardware at the store after I renewed my contract with retention on the phone.

Question for the folks getting the 3G iPhones.
Are you getting them in a timely manner or are they backlogged at all?
Thanks.

As of this morning, they are OOS on all iphones and expect the next batch to ship in 7-10 business days according to 3 different CSR.

for those of you that are extending your contracts, have you guys thought about the GSM market getting more competitive (at least in BC) with new telecom companys coming in as early as the end of the year?

Spectrum auction (http://www.theglobeandmail.com/servlet/story/LAC.20080724.RWILLIS24/TPStory/Business) There's no way to know if those new players have enough capital to actually establish a new network and out of the new ones, only Shaw really has a chance to start something new. And with them, you can probably expect a mobile data product before cell service, IMO.

Please refer to this thread dorkwad

http://www.redflagdeals.com/forums/showthread.php?t=611938&highlight=iphone


Easy....he's just asking a simple question. That and that other thread is pretty bare.

[7jai]

Question for the folks getting the 3G iPhones.
Are you getting them in a timely manner or are they backlogged at all?
Thanks.

They are not at all backlogged. I called the CSR on wed who told me it was back logged and that it might take a week etc...

I got it on friday (today).

So total, 2 days.


FYI, I called the CSR on wed night at 9pm. So its less than 2 days really.

[SlipperyPete]

So much good advice in here.

Just got off the phone with Cynthia. Very helpful.

250 daytime
6pm-7am unlimited
Call display, VM - free
500 text + 50 picture texts - free
System access - free

$25
-$5 (credit)
+.50 (911 access)

= $20.50 + tax.

Needless to say, I'm quite pleased!

[ma678]

no SAF?

So much good advice in here.

Just got off the phone with Cynthia. Very helpful.

250 daytime
6pm-7am unlimited
Call display, VM - free
500 text + 50 picture texts - free
System access - free

$25
-$5 (credit)
+.50 (911 access)

= $20.50 + tax.

Needless to say, I'm quite pleased!

[ProfessorChaos]

no SAF?

he said right in the post....System Access Fee - Free

[Hova77]

First post….whooohooo…no more lurking!

Anyways, my contract came up for renewal this month. Here is what I got:

350 Unlimited Evening/Weekends plan - $40
350 Bonus Minutes
50 Anytime Minutes - (grandfathered CC payment bonus)
5 PM Early Evening Option - $9
Unlimited Local Incoming Calls – Expiry 01/25/09
Value Pack 20 (2500 txts, 1000 pic messages, name and call display, who called, enhanced vmail, etc) - $20
Unlimited Network Calling
100 Cdn Long Distance
Call Fwd - $2
Call Waiting - $2
________________
Total = $ 73.00
-$15.00 Monthly Credit
-$10.00 Monthly Credit
-20% Ambassador discount (grandfathered)
________________
Total = about $45 + SAF + 911 + Tax on a 6 month contract (yup..6 months as I told them I'm not committing any longer unless incoming is free for the term which for some reason they couldn't do :( )

[PrimaryTech]

________________
Total = about $45 + SAF + 911 + Tax on a 6 month contract (yup..6 months as I told them I'm not committing any longer unless incoming is free for the term which for some reason they couldn't do :( )

Real nice plan. They probably would have given you incoming free if you exchanged it with the Value Pack. Regardless, really nice plan. Or heck if you really want incoming free, why not just pay $10.00 extra for it. You got more then enough credits there to keep you happy.

EDIT: I could be wrong but I think the reason why you could not get unlimited incoming is because you have Unlimited Network Calling. I believe when you have those together there is a conflict, and the CSR cannot add unlimited incoming. Its either you take one of the other.

[hamzanaeem002]

Just called in they offered me this with a three year contract:
275 Anytime Minutes
6 PM evening and weekends UnlTD
U/l Rogers to Rogers
100 LD (canada wide)
Unlimited Incoming
Enhanced Voice Mail
Call Display+Who called+ Name Display

They offered me this for $60.40 per month which includes all taxes and system access fees. What do you guys say should I go for it?

Well I didn't go for it I asked for more and with help from relations rep george here is what I got.

300 Anytime Minutes
6Pm evenings and weekends Unltd
U/L R2R
100 LD
Unlimited Incoming
$11 Value Pack and I think about 500 Texts instead of the 125

for $32! (price doesn't include taxes or VIP discount)
I think I got much better this time so I went ahead and signed.

[jayslay]

wow great deal...did you renew your contract with rogers or it was a random call

So much good advice in here.

Just got off the phone with Cynthia. Very helpful.

250 daytime
6pm-7am unlimited
Call display, VM - free
500 text + 50 picture texts - free
System access - free

$25
-$5 (credit)
+.50 (911 access)

= $20.50 + tax.

Needless to say, I'm quite pleased!

[uzer101]

well i was due to cancel tomorrow. Called to see if they would 'offer' something. Absolutely nothing for the IPHONE.

but removed the 200 cancellation fee and added 500texts and 50 picture for no charge. so plan look like this

275 daytime
6PM/weekend unlimited
rogers2rogers
100 Longdistance
Caller ID
500 texts/50picturemsgs

all for $25 + sysacc+ 911 + tax!

contract didn't have to be extended so i still have 1.5 left and with the only $200 cancellation fee i might call back again!

[JL2002]

well i was due to cancel tomorrow. Called to see if they would 'offer' something. Absolutely nothing for the IPHONE.

but removed the 200 cancellation fee and added 500texts and 50 picture for no charge. so plan look like this

275 daytime
6PM/weekend unlimited
rogers2rogers
100 Longdistance
Caller ID
500 texts/50picturemsgs

all for $25 + sysacc+ 911 + tax!

contract didn't have to be extended so i still have 1.5 left and with the only $200 cancellation fee i might call back again!

try again! this is what a got:

250 daytime
8pm E/W unlimited (boo)
Rogers to Rogers
1000 long distance
value pack 20 (u/l browsing, 2500txt, 1000pic/vid mess, cid/name/vm, who called, enhanced vm)

also for $25+saf+911+tax

[tsx11]

Does anyone know what time retentions closes tonight? :) Or regular customer relations for that matter.

[Hova77]

Real nice plan. They probably would have given you incoming free if you exchanged it with the Value Pack. Regardless, really nice plan. Or heck if you really want incoming free, why not just pay $10.00 extra for it. You got more then enough credits there to keep you happy.

EDIT: I could be wrong but I think the reason why you could not get unlimited incoming is because you have Unlimited Network Calling. I believe when you have those together there is a conflict, and the CSR cannot add unlimited incoming. Its either you take one of the other.

Thanks! It’s a good deal for a heavy user without a land line. For work calls, I may just add the free yak call-back service in order to utilze the free incoming.

Yah, I thought it’s weird because she initially offered free incoming and then said she was having an issue adding it because the only option it gives her is a 6 month promo. Luckily she was nice enough to only extend the contract until the promo is over. Come January I’ll try my luck again or add it for $10 and maybe even do an HUP on the latest 3G gadget of the month.

[Shakkan]

Please everyone, would you mind posting your current situation along with your plan? It's extremely important for people who wish to negotiate.

i.e.
- For how long have you been with them?
- How far were you into your contract before you renewed?
- Do you have other services with Rogers?

These 3 questions answered would help a lot of people negotiating, including me. Let's start with you, SlipperyPete. ;)

Thank you.

So much good advice in here.

Just got off the phone with Cynthia. Very helpful.

250 daytime
6pm-7am unlimited
Call display, VM - free
500 text + 50 picture texts - free
System access - free

$25
-$5 (credit)
+.50 (911 access)

= $20.50 + tax.

Needless to say, I'm quite pleased!

[gman]

Finally, I get what I want tonight with Jack.

- For how long have you been with them?

I think with this phone number, I am with them for 5 years.
I did switch account holder between my wife and I couple times to get new phones from Rogers before. Anything before 5 years ago should not matter anymore.

- How far were you into your contract before you renewed?

It was expired 2 years ago. I could not get a plan I like.

- Do you have other services with Rogers?

We have 2 phone in a family plan. The plan was pretty suck but it was good enough for us. I also have Rogers cable and internet but they are never in the equation because I never tied them up.

What I get tonight:

No more family plan and split to 2 contracts.

Phone 1: 16GB iPhone $324.
Voice plan:
3 year contract
250 Wday
WN/WE starts at 6pm.
Caller ID, Voice Mail, Call waiting, 3 way conference.
$15 + SAF + 911 + tax = $25.37

I also take the optional $30 + tax 6GB data plan. 3 year contract. Max cancellation fee for the data plan is $100. The minimum is $25.

Phone 2: 8GB iPhone $249 + $35 admin fee - $50 credit.
Voice plan:
3 year contract
250 Wday
WN/WE starts at 6pm.
Caller ID, Voice Mail, Call waiting, 3 way conference.
$15 + SAF + 911 + tax = $25.37
Data is blocked.

Jack is the 4th CSR from retention I talked since the lady offered me the above plan but iPhone was out-of-stock. The other 3 kept on saying no way because of the 'deep discount' of the voice plan. They said "it was not out-of-stock but the first CSR just could not pass the system check because of the deep discounted plan. brah, brah....."

BTW, I called the other 3 CSRs in day time. I got Jack at 9pm tonight.

[nevy12]

try again! this is what a got:

250 daytime
8pm E/W unlimited (boo)
Rogers to Rogers
1000 long distance
value pack 20 (u/l browsing, 2500txt, 1000pic/vid mess, cid/name/vm, who called, enhanced vm)

also for $25+saf+911+tax

You probably had to renew your contract to get that plan am I rite?

[nevy12]

I want a really good retention plan Please anyone who has experience with changing their plan into a rentention plan hear me out....

is it reasonable to ask for....
150-250 mins
VM+CID+CF+CC
UNlimited incoming calls
unlimited evenings/weekends
2500 text messages
my5
Unlimted web browsing for .......$25

Any suggestions or techniques or advice are welcome to help me get this plan from retentions...THanks in advance....

[JL2002]

You probably had to renew your contract to get that plan am I rite?

actually i didn't...lol...but i still have like a year left on my contract and confirmed with 2 CSR that there's no resigning required...

[bubble.tea]

Do you guys call the general number and asked to be switched to retention? Also for the iphones, are you getting it through retention or through the special "iphone" department?

Please refer to this thread dorkwad

http://www.redflagdeals.com/forums/showthread.php?t=611938&highlight=iphone
ROFLZ.....I thought this was some good ol'fashion n00b-Bashing, but noticed boonjaca's been around years...hehe..'dorkwad'. Awesome.

[Alvito]

So much good advice in here.

Just got off the phone with Cynthia. Very helpful.

250 daytime
6pm-7am unlimited
Call display, VM - free
500 text + 50 picture texts - free
System access - free

$25
-$5 (credit)
+.50 (911 access)

= $20.50 + tax.

Needless to say, I'm quite pleased!

i want that!

[sfrancis]

newbie question: want a iphone without data plan. Currently don't have any service with Rogers (only pay as you go). What kind of deal to expect for a new activation as opposed to the retention deal posted here ?

Thanks !

[EbonyRose]

I want a really good retention plan Please anyone who has experience with changing their plan into a rentention plan hear me out....

is it reasonable to ask for....
150-250 mins
VM+CID+CF+CC
UNlimited incoming calls
unlimited evenings/weekends
2500 text messages
my5
Unlimted web browsing for .......$25

Any suggestions or techniques or advice are welcome to help me get this plan from retentions...THanks in advance....

Not trying to shoot you down, but my guess is highly unlikely from what I've seen so far.

[justinwu86]

why is the N95 OOS and the iphone is not? how come i see alot of people wanting to get the N95 instead of the iphone?

i don't get it. get someone let me know? is there something others know that i don't?

thanks.

[nfnx]

i was wondering how easy it is to do a transfer of ownership for retention plans

[born2bwild]

i was wondering how easy it is to do a transfer of ownership for retention plans

i have a same question... can we transfer the ownership with all da retention credits?

[born2bwild]

i am ordering another iphone.... is it out of stock?

[arias86]

i was wondering how easy it is to do a transfer of ownership for retention plans

At fido, if you transfer the account to someone else you lose the credits on the retention plan. Probably the same for rogers? Instead I just added my friend as an authorized user and changed the number for him so it's really his phone line but still my account..and he pays the bills of course.

[Sansul]

why is the N95 OOS and the iphone is not? how come i see alot of people wanting to get the N95 instead of the iphone?

i don't get it. get someone let me know? is there something others know that i don't?

thanks.

I am sure there is already an entire thread about this. The fact is, the Iphone is an extremely fenced in enviroment, and going outside the designated play area is forbidden. No copyright infringment applications, no tethering, no downloading, no copy and paste, no background running apps.

The N95 and Symbian OS can do a hell of a lot more in terms of actual productivity then the Iphone. Not everyone buys a 300$+ phone to play super monkey ball and watch movies. Until the Iphone adds some quality productivity software, Nokia and Blackberry will still have a strong presence in the business world.

[napoleon1769]

Is the Iphone's price set on the amount you spend per month or can you get them to knock some $ off?

[mlerner]

i am ordering another iphone.... is it out of stock?

Apparently there is still plenty of stock in the warehouse and more coming on Wednesday. I just ordered one myself yesterday.

[ProfessorChaos]

I am sure there is already an entire thread about this. The fact is, the Iphone is an extremely fenced in enviroment, and going outside the designated play area is forbidden. No copyright infringment applications, no tethering, no downloading, no copy and paste, no background running apps.

The N95 and Symbian OS can do a hell of a lot more in terms of actual productivity then the Iphone. Not everyone buys a 300$+ phone to play super monkey ball and watch movies. Until the Iphone adds some quality productivity software, Nokia and Blackberry will still have a strong presence in the business world.

Wow what an iPhone basher. No one was talking about business applications....most of the people on RFD are consumers...

1. Jailbreak
2. Google iPhone 3G Tethering
3. See #1 & Installer
4. Dumb ofcourse but code is added to 2.1 OS
5. Depends on the app.

For my purposes the iphone is perfect, I already have a laptop that I take everywhere at school, especially to class. And lets see Symbian and BB create a functional media player that works and has SQ as good as any ipod.

[JC69]

why is the N95 OOS and the iphone is not? how come i see alot of people wanting to get the N95 instead of the iphone?

i don't get it. get someone let me know? is there something others know that i don't?

thanks.

5MP camera and anti-Apple cool? I wouldn't mind one, I'm a gadget freak, but there is no way I'm going to pay a fortune for one or a fortune for a plan with one, I'd settle for Wi-fi only, no data. I might call retentions to see what I can do.

[ok3k1]

DON"t ,, i SAy Don;TT talk with girls on phone at retention,,,,,

they are Bi**chESSS... they are never gonna give uu the nice plan, i just got off with one of the B.. and she was like no to any plan i wanted, she said there is no way i can give u any cheaper plan then the one i have on contract, my5....
i had to add cid, and now i am paying 55$+

here is my plan,,,,
150 mins anytime,,,
my5 (5 numbers useless, can only change 5 in one month :( like comon, people coma and go..)
5$ 500 text and 7$ Cid

makes it 55 dollers with taxes... so ridiculos, and can never get plans like u guys get,, only if that Bi**h, didn;t answer me, and she would also have wrote a note on me too now!!!!

[bwrocks]

With that attitude, you're never going to get even a decent retentions plan. Its been said time and time again, if you don't get a good rep, say "thanks" and phone again. Don't bi*ch and complain and expect them to give in to you.

Oh and also, if you hate my5 so much, TAKE IT OFF. Even with your poor communication skills, you can switch to ANY of rogers advertised plans (i.e. on their website) at no charge.

DON"t ,, i SAy Don;TT talk with girls on phone at retention,,,,,

they are Bi**chESSS... they are never gonna give uu the nice plan, i just got off with one of the B.. and she was like no to any plan i wanted, she said there is no way i can give u any cheaper plan then the one i have on contract, my5....
i had to add cid, and now i am paying 55$+

here is my plan,,,,
150 mins anytime,,,
my5 (5 numbers useless, can only change 5 in one month :( like comon, people coma and go..)
5$ 500 text and 7$ Cid

makes it 55 dollers with taxes... so ridiculos, and can never get plans like u guys get,, only if that Bi**h, didn;t answer me, and she would also have wrote a note on me too now!!!!

[Shakkan]

I'm 1 year into my 3yr contract and want to port another line I got with Bell to Rogers along with a 3rd line activation. I called retention 2 times, was extremely polite and got 2 rude guys who wouldn't budge and told me my standard retention plan (25$ 250$ 6pm eve/wkd, CID/VM, 1000LD) is the best ever. Both weren't open to hear me out, at all.

Then this morning I call again and get to talk to a very nice lady who was helpful. Getting some nice plans on all 3 lines (even though 2 of them are new activations) and getting N95 for 99$ after 100$ in credits, no vision required. There are some details to be cleared but this Monday, everything will be done and I will be very happy with Rogers. :)

Conclusion? Don't say women are b__ches at retention. Some of them are, some of them are not, just like men. They're humans and sometimes they can get annoyed with all the stupid arrogant people they get to speak to everyday, affecting the type of deals you can get off of them.

[nevy12]

Ye so my attempt was awfully to high so I comprimsed....

does this sound reasonable but again I do not want to renew my contract...

100 minutes
CID+VM+CC
Unlimited Evenings & Weekends @ 8
Unlimited Rogers 2 Rogers
Unlimited incoming
500 Canadian LD minutes
500 txt messages
unlimted web browsing for......................$20

Or is it to much any suggestions to how to get it or if 2 riduculous how to comprise some but see I need at the features.......

[gman]

With that attitude, you're never going to get even a decent retentions plan. Its been said time and time again, if you don't get a good rep, say "thanks" and phone again. Don't bi*ch and complain and expect them to give in to you.

Oh and also, if you hate my5 so much, TAKE IT OFF. Even with your poor communication skills, you can switch to ANY of rogers advertised plans (i.e. on their website) at no charge.

+1. I agree if you can't get what you want, say "thanks, let me think about it" and phone again later. If you piss a CSR enough, they can write that down in your record. The next CSR can read the comment.

I agree that it really does not matter if it is male or female. I called them about 5 times this month.

The first one was a lady. I asked her to offer me a plan. She gave me a $15 plan right off the back. And, I did not even need to try. I would have get my iPhone on the spot but I wanted to ask if my wife wants one. Hence, I told her to record the 'deal' and I would call back later.

The 2nd one was also a lady. It turned out the first one did not record the 'deal' clear enough. She took a while to figure the previous record. When we were back to what the 1st one offered, she found that iPhone was out-of-stock and she could not even confirm the price for me. Anyway, she said she would write a new record to clarify all the terms so that the next CSR can follow up correctly.

The 3rd one was also a lady. She read the record and said no way to get an iPhone based on what the 1st and 2nd offered. She said they made a mistake. The reason it was 'out-of-stock' was that plan cannot get iPhone instead of really out-of-stock.

The 4th one was a male. He did not even read the interaction number I provided. He told me it is a $25 plan instead of $25 including SAF+tax. After we cleared that out, he also said no way. I asked to give me a way to get an iphone. He offered me a more expensive and worse voice plan.

The 5th one was a male. He made everything work as I want (assuming the iPhones will indeed arrive). He took a long time on that call (and he did not put me on hold) to make sure everything is right (and I hope he did). He kept on saying "sorry for taking so long but I need to make sure it is done right" while I kept on saying "Take as long as you need and I really appreciate your help".

[timple]

I am a bit confused as to what to do with my situation.

** I have a phone with Fido too and have been successful with getting a decent plan with them**

My contract expires in December so I thought I'd give calling retentions a try.

I called last week saying that Telus offered me a better deal but the CSR would not offer anything that was comparable to my Fido phone. I thanked her and said I'd think about it. She pushed on and told me this was the best deal and that I should get it.

Today I called again, saying that my phone with Fido has a great deal and that they offered to give me the same duplicate plan if I ported over. Then, the CSR caught me by surprise. She said that the last time I called, I quoted Telus and now I was quoting Fido, "so which company are you going to port to?" She was very aggressive and would not offer me a thing.

I fear that they may have starred me as a poor customer.

All I was aiming for was a similar plan to my Fido one:
200 mins, unlim incoming, evn/wkds, CID, VM, and unlim txt for $20+SAF+taxes

What should I do now?

[napoleon1769]

I am a bit confused as to what to do with my situation.

** I have a phone with Fido too and have been successful with getting a decent plan with them**

My contract expires in December so I thought I'd give calling retentions a try.

I called last week saying that Telus offered me a better deal but the CSR would not offer anything that was comparable to my Fido phone. I thanked her and said I'd think about it. She pushed on and told me this was the best deal and that I should get it.

Today I called again, saying that my phone with Fido has a great deal and that they offered to give me the same duplicate plan if I ported over. Then, the CSR caught me by surprise. She said that the last time I called, I quoted Telus and now I was quoting Fido, "so which company are you going to port to?" She was very aggressive and would not offer me a thing.

I fear that they may have starred me as a poor customer.

All I was aiming for was a similar plan to my Fido one:
200 mins, unlim incoming, evn/wkds, CID, VM, and unlim txt for $20+SAF+taxes

What should I do now?

You do realize that tenured customers have trouble getting much worse plans than you and you want something better as a new customer? :confused:

The basic retention plan is 250/EVNWKDS/CID with VM thrown in usually. I'll take UINC/UTXT over 50 minutes in a heartbeat.

[timple]

You do realize that tenured customers have trouble getting much worse plans than you and you want something better as a new customer? :confused:

The basic retention plan is 250/EVNWKDS/CID with VM thrown in usually. I'll take UINC/UTXT over 50 minutes in a heartbeat.

I'm not a new customer. I'm actually coming off of a 2 year contract with Rogers and would like to renegotiate, however they don't seem too willing.

[nevy12]

But I really want a great plan with renewing my contract...

don't care how many minutes but more than 30..
u/l evenings and weekends
u/l incoming
u/l rogers2rogers
u/l web browsing
500 text messages
CID+VM
100 Canadian LD minutes for..............max $27.50

Too much to little please help HELP I really want a great plan b4 i go to high school..........any suggestions or things i shud kick off,.....?

[ProfessorChaos]

But I really want a great plan with renewing my contract...

don't care how many minutes but more than 30..
u/l evenings and weekends
u/l incoming
u/l rogers2rogers
u/l web browsing
500 text messages
CID+VM
100 Canadian LD minutes for..............max $27.50

Too much to little please help HELP I really want a great plan b4 i go to high school..........any suggestions or things i shud kick off,.....?

The world is coming to an end when kids that aren't even in high school have phones...

Not going to happen, UL Inc is $10, UL Browsing $7, R2R is $10

[nevy12]

u can have a phone anytime if ur willing to pay for it.....y is the end of the world wen kids that aren't even in high school have phones......I've had a cell from when I was in grade 6.....

[Badman]

i was wondering how easy it is to do a transfer of ownership for retention plans

Same as any plan. I just took over a retention plan and the credit was still there until the contract expires. The only thing you loose is revenue which plays a lot with getting better deals.

[bains_07]

If I've never had a wireless plan with them, yet have every other service they give (home phone, highspeed net, hd cable box) would they give me a deal? So far they keep saying 250minutes and thats all for $37/month, I keep telling them I'm a long time customer (20years+) yet they don't budge.

Should I threaten to cancel all my services and go to bell for a cheaper complete package?

[ProfessorChaos]

If I've never had a wireless plan with them, yet have every other service they give (home phone, highspeed net, hd cable box) would they give me a deal? So far they keep saying 250minutes and thats all for $37/month, I keep telling them I'm a long time customer (20years+) yet they don't budge.

Should I threaten to cancel all my services and go to bell for a cheaper complete package?

With the 3 services, if you bundle the cell phone (to get all 4 services), you will automatically get 15% off anything that doesn't already have a greater discount (not including cell phone). 3 services is 10% and 2 services is 5%

I have 10% on top of my credits because of the Better choices bundle.

[Landis]

Curious, what are your experiences with getting a deal on Pay As You Go plan? A buddy of mine who was genuinely looking to cancel his account scored a nice offer of free R2R a W580i and a something something for $20 top up.. can't remember the last bit, but he got all that for just calling up and asking to cancel his account period, not even looking for a deal.

Also, I started my account when I was broke and between jobs so I signed up for the All-Day plan where they charge you 40 cents a minute at a $10 top-up; something I regret now that I have a job. When trying to change the Pay As You Go plan on the website they say I will be charged the minimum top-up fee of the new plan for changing my current plan, which would be $20, and with my work cutting hours on my ass, I'm broke as hell again, but don't want to be stuck paying loads of money for a cell phone that I have been using increasingly more. So my question is that if I call in will they change my account free of charge or am I still looking at paying the minimum top-up?

[born2bwild]

i have two phones with rogers with exact same retention plans. i am thinking about getting a 3rd line as well... do u think they'll give exact same plan on the third one? i wanna give the new phone to my bro but want his name as account holder...

[gman]

i have two phones with rogers with exact same retention plans. i am thinking about getting a 3rd line as well... do u think they'll give exact same plan on the third one? i wanna give the new phone to my bro but want his name as account holder...

You can try but I don't think so especially you are not the account holder. If you do that, you can may as well bring in anyone who thinks your plan is good deal.

[born2bwild]

if i am the authorized user but not the account holder. should i call and say i have been using my bro's phone since i was da authorized user and now i want my own line... and can i get the plan exactly wat i have been using under my bro's account. wat do u guys think?

[bwrocks]

if i am the authorized user but not the account holder. should i call and say i have been using my bro's phone since i was da authorized user and now i want my own line... and can i get the plan exactly wat i have been using under my bro's account. wat do u guys think?


Can't hurt to try. Why not give it a whirl and tell us what happened.

[EbonyRose]

But I really want a great plan with renewing my contract...

don't care how many minutes but more than 30..
u/l evenings and weekends
u/l incoming
u/l rogers2rogers
u/l web browsing
500 text messages
CID+VM
100 Canadian LD minutes for..............max $27.50

Too much to little please help HELP I really want a great plan b4 i go to high school..........any suggestions or things i shud kick off,.....?

Unlimited incoming, R2R, 500 SMS, CID is all $5 each, VM is $7, and unlimited browing is $7, so for that plan without minutes, you're looking at at least $34 already, so good luck with that, but I highly doubt you'll get it.

[gman]

if i am the authorized user but not the account holder. should i call and say i have been using my bro's phone since i was da authorized user and now i want my own line... and can i get the plan exactly wat i have been using under my bro's account. wat do u guys think?

Does Rogers know about you? Is your name in their record? Who gave you the 'authorized user' status? Rogers?

[Ch28]

WTF...i just called Rogers on the *611 and 1-877-764-3772 number that is printed on my Roger's Wireless bill and I got put through to The Shopping Channel :confused: :confused: :confused:

[JL2002]

got my gf the following plan

275minutes
E/W @8pm
U/L Incoming
U/L R2R
$11 Value Pack

for $26 + $324+tax for iphone 16gig white....

She's definitely happy because she had no idea that she was paying
$25+$10 My5+$10 incoming+$10 txt message plan+$7 int txt message and a couple of others junk for like a freaking $70-80/mth! I was like you can get a iphone and 6gig plan with that!....for less!...

[ProfessorChaos]

got my gf the following plan

275minutes
E/W @8pm
U/L Incoming
U/L R2R
$11 Value Pack

for $26 + $324+tax for iphone 16gig white....

She's definitely happy because she had no idea that she was paying
$25+$10 My5+$10 incoming+$10 txt message plan+$7 int txt message and a couple of others junk for like a freaking $70-80/mth! I was like you can get a iphone and 6gig plan with that!....for less!...

Did she not get a data plan?

[JL2002]

Did she not get a data plan?

o ya, the Rep tried to push it on me, but I refused at the end and he kept on saying something like, ok, i made a note on your account saying that I refused to get the data plan, and if there's a big bill, i cannot waive it etc. If I got the data plan, I would've gotten the iphone for $50 less...so it would've been $275+tax.... so ya, $26+saf+911+tax-15% bundle discount or something and just $324+tax for iphone....!

[ProfessorChaos]

o ya, the Rep tried to push it on me, but I refused at the end and he kept on saying something like, ok, i made a note on your account saying that I refused to get the data plan, and if there's a big bill, i cannot waive it etc. If I got the data plan, I would've gotten the iphone for $50 less...so it would've been $275+tax.... so ya, $26+saf+911+tax-15% bundle discount or something and just $324+tax for iphone....!

...what happens if your gf goes on the internet....

[Moebiwankenobi]

o ya, the Rep tried to push it on me, but I refused at the end and he kept on saying something like, ok, i made a note on your account saying that I refused to get the data plan, and if there's a big bill, i cannot waive it etc. If I got the data plan, I would've gotten the iphone for $50 less...so it would've been $275+tax.... so ya, $26+saf+911+tax-15% bundle discount or something and just $324+tax for iphone....!

just make sure they put a data block on that line, or you will get a big bill for not even surfing.

[JL2002]

just make sure they put a data block on that line, or you will get a big bill for not even surfing.

I told them to do the data block, but she'll probably sell the phone to a friend anyway....

[dre145]

I told them to do the data block, but she'll probably sell the phone to a friend anyway....

either way even if she just uses it for a week or so the iphone might rack up some data even if u didnt go on the browser or w/e. Make sure to block data and then unblock once she gets another phone.

[hondas3000]

good thing I call and this what I get for 2 phones under my name.

250mins + u/l weekend and weekday start @5pm
u/l incoming
CID+VM and 2500mins Call forwarding
R2R free
saf and 911
all together after tax is $47.65

I compare them with koodo and they match it for better deal. They require 3 years contract so I might get a new phone as well

[gman]

good thing I call and this what I get for 2 phones under my name.

250mins + u/l weekend and weekday start @5pm
u/l incoming
CID+VM and 2500mins Call forwarding
R2R free
saf and 911
all together after tax is $47.65

I compare them with koodo and they match it for better deal. They require 3 years contract so I might get a new phone as well

Are you saying each phone cost $47.65 per month? Or, in total for 2 phones are $47.65?

[ibanker]

what are the 'reasons' you guys give for those plans?? does the bell offers...... work or do you guys out right say you wanna cancel??

[Drizzt]

FYI: this is the plan I ended up getting. Pretty close to everyone elses, but lacking a bit. It's basically just a regular plan, but he gave me a 3 year $15 monthly credit.

250/Unlimited Eve/Wkds Plan $20.00
6PM Early Eve. Calling Option $5.00
· Call Display with Name Display $11.00
· Enhanced Voicemail
· 125 Text Messages
· WhoCalled
· Mobile Backup
Call Forward/Trans.Pay Per Use $0.00
Detailed Billing $0.00
911 Emergency Svc Access Fee $0.50
System Access Fee $6.95
credit -$15.00

GST $1.42
PST $1.99

Total $31.86 / mo

iPhone 3g 16GB $349.99

[surgimus]

I was chatting with Retentions yesterday. Apparently around back to school time, even Customer relations have special plans they can offer. Last year they had a 10 dollar plan that included 250 mins and evenings and weekends after 6. Do you all reckon it is a good idea to hold out till then before making a push for that iphone?

[shopper-X]

I was chatting with Retentions yesterday. Apparently around back to school time, even Customer relations have special plans they can offer. Last year they had a 10 dollar plan that included 250 mins and evenings and weekends after 6. Do you all reckon it is a good idea to hold out till then before making a push for that iphone?

Your location says Regina and Saskatchewan and Manitoba have great base plans as it is and Retentions always sweetens the pot.

Here is are 2nd line that we started (new) in April.


250/Unlimited Eve/Wkds Plan .............20.00
100 Canadian Long Distance................0.00

Value Pack (VM, CID, 125 Sent Text)......11.00
Savings: Monthly Plan Credit ...........(10.00)

6PM Early Eve. Calling Option.............5.00
Savings: Monthly Plan Credit ............(5.00)

Unlimited Incoming Calls Opt.............10.00
Savings: Incoming Calling Opt. Cr.......(10.00)

Rogers to Rogers Calling..................5.00
Savings: Rogers to Rogers 3Yr Bonus......(5.00)

911 Emergency Svc Access Fee..............0.50
Saskatchewan Gov't 911................... 0.38
System Access Fee.........................6.95
GST (5%)..................................1.44
PST (5%)..................................1.44

Total for Wireless.......................31.71


As for base plans they have:

250 Minutes + 100 Bouns Minutes
500 Overtime Minutes (to be used over the 3 yr term, not monthly)
Unlimited WN/WE @ 6pm
Canada Wide MY5


or

250 Minutes + 50 bonus Minutes
Unlimited WN/WE @ 6pm
Unlimited Local Rogers Network call (R2R, R2HomePhone, R2Fido)


for $25 (plus usual SAF, e911, SK911, 10% taxes)

[choch]

I've been with Rogers for almost 3 years now, on a plan that will end around November. My plan currently looks something like this....

200 wkday/Unltd Early Eve/Wkds 25.00
Communicate value package 11.00
911 emerg svc access 0.50
system access fee 6.95
total before tax 46.00
gst 2.30
pst 3.68
total wireless 51.98

I was wondering if I call retentions or whatever it is that you people are calling, what sort of plan would I be eligible for, if one at all? I seen a few that I liked such as everything I already have except 50 more wkday minutes for 5 dollars less and somehow a total of $20.50 before tax. I would much rather be paying just under $30 a month compared to $50. Also if possible I wouldnt mind getting a free phone in the mail. Any suggestions on what I should say when I call, and how I should go about getting what I want?
I basically want this same plan with all the stuff I have now but for like $25 total after taxes, that would be my dream plan. And if I get a free phone then so be it, thats awesome, I would even consider a 3 year extension if they send me a decent phone.

[Haris]

Just got a plan for my dad. it was

$20
250 minutes
unlimited evenings and weekends form 6pm
Unlimited Incoming
Unlimited rogers to rogers
Caller ID
Voicemail
125 text

and option of 6GB data for $20

and the 8 GB Iphone for $199 with no administration fee

it's on the notes. but i think i'll take it for him. Let me know what you guys think

[ProfessorChaos]

Just got a plan for my dad. it was

$20
250 minutes
unlimited evenings and weekends form 6pm
Unlimited Incoming
Unlimited rogers to rogers
Caller ID
Voicemail
125 text

and option of 6GB data for $20

and the 8 GB Iphone for $199 with no administration fee

it's on the notes. but i think i'll take it for him. Let me know what you guys think

new sign up or existing customer?

[Benlehot]

Just got a plan for my dad. it was

$20
250 minutes
unlimited evenings and weekends form 6pm
Unlimited Incoming
Unlimited rogers to rogers
Caller ID
Voicemail
125 text

and option of 6GB data for $20

and the 8 GB Iphone for $199 with no administration fee

it's on the notes. but i think i'll take it for him. Let me know what you guys think

20$ for 6gbbbb

I want it

[Haris]

new sign up or existing customer?

existing...

[hondas3000]

Are you saying each phone cost $47.65 per month? Or, in total for 2 phones are $47.65?

each one cost $47.65

[Scottie22]

Going to give it a shot. Right now this is what i'm paying for 2 lines (Girlfriend and I):

Pooled Family Eve/Wknd plan (6pm) = $32
Communicate Value Package = $11
SAF + 911 (6.95 + .50)

$57.01 taxes in EACH. I'm sure i can do much better than this.

[Comm13]

For the new cust: Just so you know you can get the activation fee waived if you order over the phone.

The reason I am posting this, is because i called few times to try to get free voicemail and caller ID with 6gb data (didn't get it) and some of them refused to waive it, in the end i signed up for:

Regular my5 plan for 35 dollars, 15 iphone visual voicemail/text/caller bundle and no activation fee. (300 for the 16 gig iphone)

I wanted the data but I will not pay extra for the VM and CID if they want to rip me 30 a month for internet use. One rep tried to tell me there is no data block before I signed up so I just called someone else.
You can switch your plan whenever you want so in august I am switching to either my5+5 post secondary plan or my scotiabank corp plan: my5 (150min, 5 people unlimited, R2R free (will try to change that to free incoming instead)). I hope they have a 15 3 gig plan out sometime for data, I would go for that.

Anyone know if you can get rogers to mail you a letter stating the data has been blocked from your acct? I don't trust the reps and I do not want to get a huge bill for using WIFI (which I would not pay)?

Also is it possible to update your phone over WIFI?

[kit25]

Just got a plan for my dad. it was

$20
250 minutes
unlimited evenings and weekends form 6pm
Unlimited Incoming
Unlimited rogers to rogers
Caller ID
Voicemail
125 text

and option of 6GB data for $20

and the 8 GB Iphone for $199 with no administration fee

it's on the notes. but i think i'll take it for him. Let me know what you guys think

that's pretty good dude. and how did you manage to get a quote for the iphone for 199 when the plan is under $31?

[yyz2hkg]

Are you saying each phone cost $47.65 per month? Or, in total for 2 phones are $47.65?

good thing I call and this what I get for 2 phones under my name.

250mins + u/l weekend and weekday start @5pm
u/l incoming
CID+VM and 2500mins Call forwarding
R2R free
saf and 911
all together after tax is $47.65

I compare them with koodo and they match it for better deal. They require 3 years contract so I might get a new phone as well

You can probably knock it down to around $31.xx/line.

each one cost $47.65

[born2bwild]

what is customer relations dept. price for N95???

[gman]

good thing I call and this what I get for 2 phones under my name.

250mins + u/l weekend and weekday start @5pm
u/l incoming
CID+VM and 2500mins Call forwarding
R2R free
saf and 911
all together after tax is $47.65

I compare them with koodo and they match it for better deal. They require 3 years contract so I might get a new phone as well

each one cost $47.65

Okay, in that case, this is not a crazy deal I thought it was. It is a ~$34 plan + SAF + 911 + tax.

BTW, you might get a new phone? Or, should you already ask for a new phone?

[whabs]

good thing I call and this what I get for 2 phones under my name.

250mins + u/l weekend and weekday start @5pm
u/l incoming
CID+VM and 2500mins Call forwarding
R2R free
saf and 911
all together after tax is $47.65

I compare them with koodo and they match it for better deal. They require 3 years contract so I might get a new phone as well

Amazing, so what costs each line before taxes and SAF ? I'll try to target this plan !

[gman]

Amazing, so what costs each line before taxes and SAF ? I'll try to target this plan !

Based on the calculation I posted before yours, it is about $34.

[bebo]

what is customer relations dept. price for N95???

They gave me 99+35 for N95, 5 credit/ 36mo for my 30 plan, if I try harder might got 50 rebate or 35 off, the phone was oos for hup, and has to be ship, crd reps are more emotional.

[nevy12]

I really wanted to change my plan so i can get better features and so I can talk with my friends outside of my province...but do u think I shud wait till the student plans that may come out from Rogers?? Or shud I pretend to cancel & get a good plan? Cuz last year I heard there was this awesome 10$ plan from Rogers...any advice , suggestions I will take Thank U!

[Vickel]

I really wanted to change my plan so i can get better features and so I can talk with my friends outside of my province...but do u think I shud wait till the student plans that may come out from Rogers?? Or shud I pretend to cancel & get a good plan? Cuz last year I heard there was this awesome 10$ plan from Rogers...any advice , suggestions I will take Thank U!

you can add the $5 1000 canadian LD mins to your plan

that should be enough

[nevy12]

that will take me over 40$ cuz u have to add SAF+TAX...I want like those retention plans that offer like many features all for 1 low price but WITHOUT renewing my contract....so shud I wait till Rogers has that student plan promotion or....?

[born2bwild]

that will take me over 40$ cuz u have to add SAF+TAX...I want like those retention plans that offer like many features all for 1 low price but WITHOUT renewing my contract....so shud I wait till Rogers has that student plan promotion or....?

u dont get anything without renewing ur contract. retention plans are always cheaper n better than market plans

[born2bwild]

that will take me over 40$ cuz u have to add SAF+TAX...I want like those retention plans that offer like many features all for 1 low price but WITHOUT renewing my contract....so shud I wait till Rogers has that student plan promotion or....?


phone returns take forever eh? they got my phone on friday still haven't updated the system for hardware upgrade. so ******

[Starkicker]

Hey guys,

Question for you; I just renewed my contract and decided to wait on my HUP until the back to school specials are out so that I can hopefully save on some phones.

If I upgrade to a phone, but find that I don't like it, can I send it back for another one? I know that there's the 30 days or 20 minutes rule, but say I do a HUP on a phone, and then say I don't want it, can I theoretically get out of my 3 year contract? Not that I want to, I just hate not having any leverage to get free VM and text messaging.

Thanks!

[arias86]

that's pretty good dude. and how did you manage to get a quote for the iphone for 199 when the plan is under $31?

I want to know this too! What is the length of the new contract? What was your excuse to cancel, or did you just ask them what they could do for you?

Just got a plan for my dad. it was

$20
250 minutes
unlimited evenings and weekends form 6pm
Unlimited Incoming
Unlimited rogers to rogers
Caller ID
Voicemail
125 text

and option of 6GB data for $20

and the 8 GB Iphone for $199 with no administration fee

it's on the notes. but i think i'll take it for him. Let me know what you guys think

[awolxx]

Hey Guys,

Just called here's what I'm getting after two calls:

250min - $20
U/L E & W after 6 - $5
CID, VM & 125 txt - $11 less $10
+ SAF + 911 + taxes

iphone would cost $224 + taxes

Looks like I have some more work to do ... wouldn't R2R or U/L incoming.

Any suggestions?

[arias86]

Hey Guys,

Just called here's what I'm getting after two calls:

250min - $20
U/L E & W after 6 - $5
CID, VM & 125 txt - $11 less $10
+ SAF + 911 + taxes

iphone would cost $224 + taxes

Looks like I have some more work to do ... wouldn't R2R or U/L incoming.

Any suggestions?

26$ +saf, etc. Not a good deal.... you should definitely call back but how long have you been with rogers?

[awolxx]

26$ +saf, etc. Not a good deal.... you should definitely call back but how long have you been with rogers?

I have 2 lines one is off of a 3 yr contract and the other is off next month.

[wfeddern]

I was looking for a my5 plan, since a large part of our calling is to my work number and home number (both non-rogers).

Was on a family plan with 2 lines (3 year term ended in June):
300+300bonus shared minutes
$60 for both lines ( minus 15% bundle discount)
$11 each line for VM,CID, etc pack

I was offered a $5 discount on the my5 plan, and another $5 on the vision plan (which I want in order to get video calling to try out):
250min
evenings at 9pm
my5 canada wide
$35 ($30 with $5 credit, $25.50 after bundle discount)
$15 vision plan ($10 after credit)

Could not get them to lower the evenings to 6pm or even 8pm.

Was also offered pricing of $199 on N95 and $129 on a Razr2. Was told the N95 was out of stock, but that I could pick one up in store, and then call in again to have the credits applied for my plan.

Thinking about going for this plan and maybe trying for a discount on the evening at 6pm later (need to look at our calling patterns again).

Anyone been able to negotiate a better my5 plan?

[nevy12]

I really wanted to change my plan so i can get better features and so I can talk with my friends outside of my province...but do u think I shud wait till the student plans that may come out from Rogers?? Or shud I pretend to cancel & get a good plan? Cuz last year I heard there was this awesome 10$ plan from Rogers...any advice , suggestions I will take Thank U!

Wait so even if i do wait for the student plan that may or may not come out I still have to renew my CONTRact inorder to get that plan?? & if so how many years?

[joem]

Hey everyone,

at the moment I have a moto l7 slvr I bought from eBay 2 years ago. I have never been on a contract before with Rogers. I want to get the iPhone and a better plan than what I am getting now.

- 200 anytime minutes
- Voicemail, Call Display, and 125 outgoing txts
I am paying the regular rates So its 25 for the 200 minutes, and 11 for the value pack. So with tax and the SAF it comes to roughly $47.

I assume that I should get a better plan before I ask to get the iPhone...

If I were to order the iPhone today would they charge it to my credit card? I ask this because I only have a prepaid mastercard and don't have sufficient funds on it to cover the $349+ price tag. Or would rogers charge it to my account and I would pay for it on my next bill?

Thanks, JoeM

[diabolical7]

striking out big time with the data plan

[ryder_ca]

i was offered

250 wkday
ulmtd wknd + evening start 6pm
125 outgoing txt
enhanced voicemail
caller id
whocalled
100 cdn ld

~$30 including tax

could i get more? how does this deal sound?

[Phikshin]

i was offered

250 wkday
ulmtd wknd + evening start 6pm
125 outgoing txt
enhanced voicemail
caller id
whocalled
100 cdn ld

~$30 including tax

could i get more? how does this deal sound?

you should be able to get R2R or incoming in there.

[born2bwild]

wat do u guys say about this plan?? i am bit concerned about the pricing of... is it worth it?


unlimited local calling
free voicemail
free call display
free 125 sent text msgs

$55 + 6.95 + .50 + tax

i think its exactly same as City Fido but with system access fee. everything listed above is for $55 plus 6.95 + .50 + tax.... total comes around $71 or $72 per month.

i know its a good plan but is it worth the price???

[gman]

wat do u guys say about this plan?? i am bit concerned about the pricing of... is it worth it?


unlimited local calling
free voicemail
free call display
free 125 sent text msgs

$55 + 6.95 + .50 + tax

i think its exactly same as City Fido but with system access fee. everything listed above is for $55 plus 6.95 + .50 + tax.... total comes around $71 or $72 per month.

i know its a good plan but is it worth the price???

Do you really use your cell phone that much in day time? If you don't, it is not exactly a good plan.

[2slow]

I just added another phone from Fido Pay as you Go (port number) to my Rogers wireless 2nd phone now with just 250 mins per month, $15 plus tax, no SAF for 1 year contract.

[gman]

I just added another phone from Fido Pay as you Go (port number) to my Rogers wireless 2nd phone now with just 250 mins per month, $15 plus tax, no SAF for 1 year contract.

Do you get a new phone? Or, you can just use your existing Fido phone? Is your Fido phone locked?

[ProfessorChaos]

If I were to order the iPhone today would they charge it to my credit card? I ask this because I only have a prepaid mastercard and don't have sufficient funds on it to cover the $349+ price tag. Or would rogers charge it to my account and I would pay for it on my next bill?

JoeM, it's going to be charged to your next bill. Which is a good and also a bad thing. Gives you some time to scrape up the funds but you can't be covered under an extended warranty from the CC company (personally, I would have rather just paid it on my CC because it gives an extra year warranty extension but Rogers does not allow that...atleast thats what the store rep said when I went to buy it in store)

[gman]

JoeM, it's going to be charged to your next bill. Which is a good and also a bad thing. Gives you some time to scrape up the funds but you can't be covered under an extended warranty from the CC company (personally, I would have rather just paid it on my CC because it gives an extra year warranty extension but Rogers does not allow that...atleast thats what the store rep said when I went to buy it in store)

Would paying the bill using CC give you extended warranty? Rogers send you an invoice which includes the charge of a new phone. You use CC to pay that invoice. The extended warranty should cover the phone.

[ProfessorChaos]

Would paying the bill using CC give you extended warranty? Rogers send you an invoice which includes the charge of a new phone. You use CC to pay that invoice. The extended warranty should cover the phone.

Not sure but I will call my CC company to confirm tomorrow.

[justinwu86]

i am 10 days into my new retention contract.

can i call in and threaten to canclel again because i'm not satisfied with my contract?

will they say i'm already locked in for another 3 yrs?

[born2bwild]

unlimited local calling
free voicemail
free call display
free 125 sent text msgs

$55 + 6.95 + .50 + tax


i use my phone anytime of the day. so yea is too much price that i'll be paying? or its a good plan?

[Kaitlyn]

unlimited local calling
free voicemail
free call display
free 125 sent text msgs

$55 + 6.95 + .50 + tax


i use my phone anytime of the day. so yea is too much price that i'll be paying? or its a good plan?

If you use a LOT of minutes during the day, might be pretty decent

otherwise daytime minutes + unlimited early evenings+weekends is deifnitely better

[awolxx]

I am not getting anywhere with retentions. Here's what I have currently, Line 1 off of a 3 year contract ($27+11 + SAF + 911+taxes) ; Line 2 will be finishing a 3 yr contract next month (37 + 11 +SAF + 911 +taxes). never have taken a hardware upgrade on both lines.
I also have cable.

I've called 4 times(the plans get worse each time i call), the best they will do is 250min - $20
U/L E & W after 6 - $5
CID, VM & 125 txt - $11 less $10
+ SAF + 911 + taxes (crap).

Any ideas on how to break through this ... do I put in my cancellation and wait a couple of days? Or do I just keep calling until they give me what i want?

[Diamond_Ace]

I now have the following:

250 + 25 DT = $20
E/W @ 6pm - ($5 - $5credit) = free
R2R - R2R credit
CID - CID credit
Voicemail - ($7 - $5credit) = $2
50MMS/500SMS - ($5 - $5credit) = free
100 Cdn LD - Credited

Total $20 + $2 + $6.95 + $0.50 * taxes = $33.29

[thomas9992]

I was looking for a my5 plan, since a large part of our calling is to my work number and home number (both non-rogers).

Was on a family plan with 2 lines (3 year term ended in June):
300+300bonus shared minutes
$60 for both lines ( minus 15% bundle discount)
$11 each line for VM,CID, etc pack

I was offered a $5 discount on the my5 plan, and another $5 on the vision plan (which I want in order to get video calling to try out):
250min
evenings at 9pm
my5 canada wide
$35 ($30 with $5 credit, $25.50 after bundle discount)
$15 vision plan ($10 after credit)

Could not get them to lower the evenings to 6pm or even 8pm.

Was also offered pricing of $199 on N95 and $129 on a Razr2. Was told the N95 was out of stock, but that I could pick one up in store, and then call in again to have the credits applied for my plan.

Thinking about going for this plan and maybe trying for a discount on the evening at 6pm later (need to look at our calling patterns again).

Anyone been able to negotiate a better my5 plan?


I was able to get a $15 discount on the 40$ MY5 plan. The rep then threw in

Evenings and weekends starting at 6
Call Display
System access Fee waived

She said that she could not add voicemail for free because of the system access waiver. The system wouldnt do it.

I added $30 for 6Gb internet plan.

No contract extension was required.